About Granite Transformations
From Australia to the United States, Granite Transformations has remodeled both commercial and domestic countertops for over 15 years. Our goal is to bring a fresh and exciting new look to your countertops, cabinets, backsplashes and floors.
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Granite Transformations Reviews
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We had two showers refinished. Stephanie was very professional and informative when she came to quote the project. And Jason did a great job on the installation, he arrived on time and finished within the dates we were told!! We love it!
Jeff from Farmington Hills, Michigan did the installation of our kitchen countertop. He and his assistant were very professional. It is really beautiful and is a stunner. He told us how to keep it clean and be careful of acidic substances on it. Our salesperson should have told us that before we selected the one with shells in it. Regardless, we are very happy.
We are happy with the overall work. Except there were a couple of issues. It took Granite Transformation several months to install. The dates moved once because of us and second because of nonavailability of people at Granite Transformation. The work was done very nicely, however, one of our big mirror in the bathroom is chipped. We are waiting to hear back from Granite Transformation on the issue.
Having two friends recommend your company, I felt confident in making my decision to have you do the work. I understand that stone can have flaws, but what I didn't plan on is a damaged product. Extremely disappointed not only with the product, but with the workmanship... Marking up my walls, the uneven grouting in the inlay, the cleaning of the grout and the grey water residue left across the bottom cabinet doors... What a mess... Horrible experience. Spending this kind of money for this product/installation... I strongly feel that a portion of this installation should be refunded to me. Sheryl **
I am so happy with my new kitchen! The entire process was so smooth, beginning with Interior Decorator Stephanie guiding me with her great ideas and helping me pick everything out. Robert was meticulous and did a beautiful job on the cabinet refacing, and Jeff did a great job on the countertop installation and backsplash. The Master Service plumbers were very helpful and expertly hooked everything up. Great, friendly work crews. Everything turned out beautiful and perfect. I would highly recommend Granite Transformations in Farmington. Thank you!
Overall great experience. The company started with educating us on granite quality. Making sure we understood what makes quality granite, things like thickness, origin or region of stone, fill, and more. Made a tremendous difference in knowing what I was purchasing and what factors contributed to cost. Assuring us there would be professional well experienced installers working the project. And the finish work sealing and polishing was well done.
They tried to pressure us into to a deal only good for 24 hours. We canceled, and went with a contractor and got granite for 2500 instead of fake granite over the old counters for 2000 less mmmm.
Company Statement: “We deliver quality bathroom and kitchen remodeling services in as little as a day – and without the stress and mess of a traditional remodel.” Our remodel was to be completed by November 06, 2020. We JUST got it finished February, 2021!! The product looks great and the results adequate. The salesperson explained the process: measuring, ordering, and installing countertops; cabinet doors etc measured/ordered. In between, body of cabinets sanded, stripped and ready for install of the vinyl, doors, etc. My BIGGEST concern was dust and how they would ensure “little to nothing” (per sales rep) because the workers will temporarily “enclose” the area. This was for the sanding of the cabinets. The countertops would be made offsite and as the salesman explained, they will “simply deliver the product, secure it” and done. DID NOT HAPPEN!!
The area was not enclosed, a section of the countertop was not cut correctly and due to the inexperience of Granite Transformations “installers” and “laziness” they attempted to make the tops “fit” by cutting parts of the kitchen areas. Leaving dust throughout the entire house!! Then, lied to us, stating a crew would be out next day to install new section of countertop. Didn’t happen. Actually, had to call them to learn they didn’t know anything about the situation! The owner of this Sacramento “franchise” totally incompetent as a business owner. His office staff is a complete group of inexperienced and incompetent individuals. One person to the other are unable to communicate to each other, do not review pictures sent to them, and are unable to schedule anything efficiently. Thus, making you a low priority for issue resolution.
This is not just about the countertops. They scratched our brand-new microwave as they attempt to uninstall/reinstall the appliance. These inexperienced and incompetent “installers” are a complete joke and lazy! They take forever to get the simplest of things done (playing with their cell phones most of the time) to attempts at hiding their mistakes and lying to you! Did not reface the sides of the cabinets of the microwave area, they simply painted the unfinished areas. All the tops of the cabinets were not completed, they just installed the crown molding over it hoping to hide the defects which certainly would ruin the integrity of the product. They did not sand the under portion of the island when they filled in the gap after the countertops were installed. This left sharp pieces sticking out to where you could cut your finger and/or get a sliver.
It cost us almost $1,300 to reclean the house (windows, carpet, living room furniture) not to mention the additional day we spent to board out little dog! We did reimburse ourselves $500 from the final payment. The microwave we deducted $235 for a new door replacement. However, to get their attention, we ended up disputing $5,000 from our American Express for non-completion of the job. The idiot owner had the nerve to inform us that this was unethical! So, if you want this type of service, then by all means go for it and I wish you luck.
As far as corporate is concerned, they don’t care! The idiot that took my telephone call simply stated that this is a franchise and owner operated. All corporate could do was to contact the franchise. The corporate office needs to understand what a franchise is because they receive royalties and fees from these franchises, thus, these franchises are acting agents for them. Definitely will not recommend them to anyone! Go find another company that will give you probably better results!
Pleased with the salesperson, she was very knowledgeable and helpful. The countertop was installed yesterday, and it is very looks very nice, we are pleased with the finished result. The installers were Patrick and Parker. They were outstanding. Friendly, helpful, knowledgeable and thorough. You could not ask for better representatives of your business.
Extremely pleasant experience with the installation of our Onyx Shower Unit. Installer very informative and good worker. Work was done in an orderly manner and all clean up was completed at the end of the installation. Would recommend Granite Transformations to friends and relatives.
My cabinet refacing was excellent! I could not be more happy with the results & the installers were polite & had the job done in just 2 days! Incredible workmanship that I will be referring to all my interested friends & family. Thank you so much
We are very satisfied with the workmanship, the product and the guys that installed it. The work that Jeff did was excellent and very professional. I would recommend him and Granite Transformations to anyone that is looking for this type of work to be done.
My kitchen counter has a slight variation in color at a seam next to my sink, which makes it noticeable. My other seam in a less conspicuous area, has no color variations. The off color counter was replaced once before the job was completed, and yet still there's a noticeable color difference. I was told I had to live with it. My calls were not taken or returned. I couldn't even get my warranty information, until a second outside party apparently was able to talk to someone, and it was mailed to me. Still no calls or consideration. I'm very disappointed and a bit angry, that there was no communication after I wrote my last check to remedy the situation.
I love my new kitchen counters and sink! Not only do they look great but I was extremely pleased and impressed with the workmanship and ethic of the installer, Walter. On a scale of 1-10, I would definitely give him a ten. I was also very happy with the installation of the faucet by the plumber you work with. Working with Granite Transformations was a good experience. I would definitely recommend.
This would be 5 stars for the initial installation and one (at best) for the repair. When I first saw the granite samples I was concerned that it would be slippery for a shower. I was told that it wasn't and went ahead with the order. We were very happy with our beautiful new shower and the guys installing it did a great job. We soon found out that if you moved around on it just right during a shower that the water acted like hydroplaning. Maybe not as much for me because I have small feet but for my husband with shoe size 14 it was much worse. When his feet went out from under him while showering, he hit the wall with his shoulder and his head on his way to the floor. The floor is dangerously slippery when wet and presents a huge liability.
Fortunately my husband was able to shrug it off after being sore for a couple of weeks, but we noticed that the granite was cracked. After 3 or 4 phone calls someone finally came out and fixed it. I thought the easiest would be to insert a white diamond to make it look like it was a part of the design. When I looked at the finished job I saw that diamond shaped insert I had requested was actually 3/4 inch longer on one side (see photo #1).Picture #2 shows where the corner should be and #3 shows that the bubble in the level is way off to the right when corner to corner. When I was called the day after and heard that this less than stellar workmanship will cost me $400.- I told Karly that I was very disappointed but still let it slide because I finally wanted to be done with it and even though it was supposed to be lifetime warranty it wasn't their fault that it broke. But far from it...! Imagine my surprise when I decided to take the first shower and the drops running down the wall disappeared behind the insert. On closer inspection I saw that there was no caulk around it (see photo #4).
Basically we ended up with a shower that we couldn't use until I went out and got some caulk and fixed it myself. Needless to say my guest bath will not be done by Granite Transformations.
Why oh why did I fall for the sales hype and cover over my beautiful (but old) granite worktops? Salesperson persuaded me that this would look great, never show any watermarks or drips, and the clincher was I wouldn't have to "seal" it every year (big deal). I got Nero Stella because I liked the black glittery surface but four years on the worktop looks sad. Unsightly white bits have risen to the surface and every drop of water or liquid shows unless I polish and wipe and wipe and polish. Granite Transformations came back once and "stripped" it down for free because I'd been using a granite cleaner which I shouldn't have done. Then they came back (at a fee charged to me) to strip it again. I'm so disappointed and annoyed with myself for choosing this over genuine granite because this looks so awful now.
I had my kitchen counters done. They promised a couple of days, it took several days, hacked my kitchen bar, laid the counters, and it's lopsided. I complained, and they said it wasn't bad enough to repair. One of the worker's son was on the job, and he was released from his position, I still didn't get a refund, discount, or have my counters repaired. Do not use this company!
I had a granite overlay installed eight years ago. The sheen has long worn off the countertops and a chip broke loose, leaving a hole. I contacted the corporate office and sent pictures. I received a "sorry" letter, but they refused to make it right, even though the website tells of "lifetime guarantee." The product looked nice new, but did not stand up to normal use. The company does not stand behind their product. Save your money!
I purchased a new kitchen and large amount of Carrara worktop from them, and it was fitted late November 2018. By February 2019 bearing in mind I live in the north of England, not the sunniest part of the world and my kitchen faces East so at most I only get two hours of direct light daily. My worktops changed colour from grey and white to GREEN and white, inside a couple of months. I contacted the warranty team, and so began a saga that has lasted until now Jan 2020.
Firstly a gentleman came up from London to have a look, he agreed they had gone green and stated this had happened to them before, but they now have second generation worktops and that problem should have been solved. He said he’d sent me a sample of of the second generation Carrara one up and I could “test” it by sitting it by the window to see. This I duly did, ok I moved it from window to window so it got more direct sun/daylight to ensure if the colour change was going to happen, it happened quickly, as I wanted my kitchen fixed and finished. It changed colour inside one month! They sent me another one called Arabescato. This also changed colour inside a month.Now to be fair to the company they did offer to replace my faulty worktop with any of the rest of their range, and did sent me another sample, but it was too different to what I had chosen. By then I was so upset and stressed I started hunting around the internet as I could not possibly be the only person in the world this happened to.
I should also mention that that I have saved a download that states “Trend Surfaces are engineered from quarried natural materials, including granite, stone, marble, quartz, shell and other materials such as glass and porcelain, crushed into graduated size pieces and mixed with SPECIALLY FORMULATED UV STABLE POLYMERS” So you can understand my disappointment.
While digging I found an article in the Sydney Morning Herald dated November 5 2018. Please do search and read this. It states amongst other things that the quality of their product has deteriorated with the Trascenda range discolouring in daylight. So this company have known Long before I purchased my kitchen that they were selling worktops that change colour in daylight!
I then got quotes to replace my worktop from other companies and the other tradesmen I would need, as the backsplash is quite high, my wall would also need replastering, repainting, electric and plumbing work to complete it. These quotes came in at just over 8K. I have been given by them just under 6K and they think this is “fair and reasonable”. I now either have to live with a green and white worktop that looks absolutely awful or find that extra £2500 to redo it myself! Please be warned. Their customer service and people are very pleasant and polite but will stall and do everything in their power to wear you down so you go away and accept what they deem acceptable. It has cost me more money and heartache that I could ever have imagined. I wish I had never walked in the door of their company.
We were told that there is a lifetime warranty which gave a peace of mind and helped make the decision to purchase their counter-top overlays. However, now that the counter-tops need repair, I found out the local office has closed and corporate will not do anything to honor the warranty. For about 6 months now, corporate continues to tell us that we have to be 'patient' while they find someone to buy the local franchise. I have been waiting for over 6 months and still am being told to be patient. Had I known that the warranty isn't worth anything when the local franchise closes the door, we would have never chosen this company. I must also say that the counter-tops do not look like real granite. Disappointed.
We loved Trend Transformations commitment to sustainability and made the decision to use this company rather than dispose of old countertops and install new ones. We were thrilled with the service and product for 15 months, and we even convinced our friends to use them. Then, at 16 months post-installation, a two inch crack appeared in our countertops. I spent four months calling and emailing Trend Transformations (our local outfit is no longer in business so I had to contact the national office) to learn about how to use our warranty. No one ever answered the phone and my messages were not returned. When I finally got a return call, I was told to email someone who would help me. I emailed weekly -occasionally getting a hollow promise that someone would respond within two days which never happened- and was astonished at the poor service.
Nearly five months after starting the process, I was simply told that cracks are not covered by the warranty. I wrote a long letter with details and was told the same thing. I asked how the company can claim durability when the product cracks within 16 months of installation. I attempted to appeal to someone higher in the company but was told that my claim has been closed. I am so disappointed in this company.
We had our entire bathroom redone 10 yrs ago. It took about 3 days and was very well done. After about 6 years the grout in the shower started coming out. We contacted them leaving messages, emails and finally after two months they said they would charge 200$ to look at it and it would not be taken off the costs of fixing the problem. We re-grouted ourselves multiple times and then finally I got a tile guy I trusted to take the job. He replaced 60% of the tiles (the ones that were loose). I suggest keeping a lot of spare tiles if possible. He said the installation would have held better if they had scored the tiles underneath and had used a better product (he used flextile as the adhesive) and then grouted with power grout. So I would give 4-5 stars for install, and 2 stars for service. We have a lot of tiles in our house and these were the only ones that have lost grout and become loose.
Den Window Bay and Cabinet Tops. Entire process - from selection to measurement to installation - was handled very professionally and everyone was a pleasure to work with. All commitments were met (appointment arrival times, length of appointment, cleanliness, etc.) This is the second time we have utilized Granite Transformations, and would definitely recommend them to others.
As a the bread winner in my home and the person who makes all financial decisions I was surprised to hear that I would not be given the experience that was explained to me. Jennifer in the Indy office shared that the "showroom" would be brought to me and I could pick out and see my options and get a quote during my consultation. Upon arrival the agent explained she would only be taking measurements and I would need to make a trip to a showroom to get a accurate quote. When I questioned the process she told me "I don't understand the process" and that she didn't have time to make an extra trip to go over the process when the financial decision maker was available.
When I persisted and asked for a quote she quoted me $6500 for counter tops and $3500 for back splash. Clearly, over quoted. I asked for a copy of the quote and measurements and she told me to measure it myself and that she could not give me a copy of the quote. I was looking forward to a kitchen "transformation". Sadly, I will be taking my business to a company that values the customers experience as much as they value their bottom line.
On Monday June 3rd, l had counter tops installed by Justin and Steve. Service by these two gentlemen was excellent. Work was completed in a neat and timely manner. I was so impressed with my new counter tops and would definitely recommend your company to all my friends and family!
Granite overlay on kitchen counter tops - The entire experience was efficient and quick. Didn't waste time, reasonably priced and followed through on everything they said they would do. The estimation was thorough and helped us think of everything. Made our old, original counter tops look fresh and new. Feels great to walk into the kitchen! Easy to care for and durable. Love the under mounted XL sink that was recommended by the estimator.
The local folks are very nice to work with, especially the very patient and artistic office manager... and the product is beautiful. Disruption to our lives was also minimal. In addition the senior and super skilled installer managed the work onsite and most is praiseworthy! However, miscuts in the backsplash around the window ledge resulted in quite visible "holes" in the granite, which the fix for was equally visible caulk. These caulk-filled holes in the granite detract from the otherwise lovely professional look of the project.
Clearly the product requires lots of team skill to fit, cut and install and is unforgiving -- one miscut and no discreet fixes are available. Hence perhaps the experience of some consumers on this site that GT is sometimes unresponsive when something goes wrong. As the homeowner, little granite fill patches might be undoable, tiny decorative tile cover-ups might be options. A complete reinstall is out of the question for all concerned.
The countertops in the our guest bath and our master bath upstairs came out fantastic. The team was a pleasure to work with and Jason did a great job on the install. Both bathrooms look great and work great as well.
Everyone was very cordial, friendly and professional. They did an outstanding job! I would recommend Granite Transformations for anyone looking to update their home! They came on time, and was done in a very timely manner, and cleaned up after themselves!
Went out to Granite Transformations to pick out the color of the material we wanted to use for our remodel. When we got there even though the website and window hours posted that they were open Sat. 10-2 the store was closed. Had a sign that read for Immediate service call the phone number they had posted. To date I still haven't been able to reach anyone and no one has called me back. I've left 2 messages. We had to drive 45 min in heavy traffic just to turn around and go home. I need a company who's professional and I can trust. This is NOT that company.
Granite Transformations Company Information
- Company Name:
- Granite Transformations
- 10306 USA Today Way
- Postal Code:
- United States
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