Granite Transformations Reviews

Everything is great with Granite Transformations. They did one of our bathrooms and it all went very well. It's almost a year ago now. Their people were professional when they did it and they put it in very quickly.

I want to see my cabinets but didn't want to tear my countertop apart. I didn't want to have my whole house torn apart for more than a day or two. That's why we went with Granite Transformations. We actually called for their services twice. We had our kitchen countertops redone, and then once that looks so nice, we put a couple of cabinets in the corner in our kitchen. We had them come back out a second time and do that, plus they did our bathroom. When they came back the second time, we saw the same kids do the same work, and they were probably a little over a month away from doing the upstairs cabinets so we're going to do a third call. They're great people and I'd definitely recommend them.

I looked for Granite Transformations online initially just for the estimate. Then, I bought from them stone countertops for the kitchen. The guys who installed it was better than any I have ever encountered. And when I saw a blemish on the countertops, I called, they responded within the day. I couldn't be more happy. They have great products and a great team. I've recommended them to several people.

I needed some new countertops, and Mike, who was remodeling my house, told me about Granite Transformations. The sales representative and installers were really kind and fast. Everybody showed up when they said they would show up, so I highly recommend them. It was a pleasant experience. And I like the quality. It was excellent.

Overall experience with Granite Transformations was good. It was quick and easy and I like it. It holds up well. The only thing I don't like about it is when I've been cutting on one of the counters and you can feel it and it's not smooth like the other part.

We don’t live very far from Granite Transformations so we drove by to have them do my bathroom remodel. Their sales representative and installation was very good as well as the quality of the product, and we’re satisfied.

The Granite Transformations team was very good and very friendly. They just seem on top of everything and know what they were talking about and were reasonable. They were willing to come out to the house with no charge and give me an estimate and show me some samples. I had them put in some glass tile backsplash in my kitchen. The quality of their work is good. It looks really nice like they just installed it. They are very nice, very polite and very fast. I have not one complaint about them. I would use them again and would definitely refer them.

I had Granite Transformations do my Kitchen counter top. I'm happy because they didn't have to do any demolition. They just put it on top, which I really like and I didn't have to worry about a backsplash. It was pretty painless and they did an excellent job. The sales representative was very good and the installation team was great. I even called the company to tell them how pleased I was. They met my expectations. The only problem was that there was a bit of a delay in it getting here. Somehow the one I ordered didn't get on the truck for that time but once it got here, everything was fine. I would definitely recommend them to a friend.

I saw Granite Transformations' advertisement on TV. I thought it was interesting and I happened to be in a place where I was driving near and was easy for me to stop by. The representative came over to our house one night and brought some samples with him. He was very friendly and offered a quote, which we thought about and then contacted them a couple of days later. They installed a new countertop and a new sink in the kitchen. It's a good quality model. And for the amount of time that we've had it, well over a year, it's doing real well. I'm very satisfied.

We wanted to redo the countertops in the kitchen. I am very pleased with Granite Transformations. My only complaint is they had an older gentleman and a younger gentleman. The older gentleman was very meticulous and did a fantastic job on one side of the kitchen. The young man apparently was learning and seemed to be in a big of a hurry. He cut a piece too narrow, and there's a pretty good gap at the backsplash. But other than that, everything went good. I'd recommend them.

Granite Transformations was very pleasant to deal with and they got it done quickly. Their work looks real good, a really professional job. I did recommend a lady to it. She went and bought the counter work and they sent me a little check.

Working with this company has been very frustrating and a long-drawn-out process; which is still ongoing unfortunately. It started in July 2014. I worked with their Austin, Texas office to get their recycled glass counter tops in my kitchen. It all started with VERY pushy saleswomen leading up to the install; which should have been my first hint to steer clear of this company. Upon completion of their install (Aug 2014), there were several issues when the installers were done for the day (summarized below). Long story short, I tried for weeks to resolve with the Austin and was later informed by the warranty departure (whom I also reached out to during this same time to escalate) that the office was closed. So from this point (Oct 2014), I was informed my primary contact for the corrections would be handled by the office in Grapevine, TX (by a Warranty and Claims Specialist). So from this point, I continued to regularly reach out to my new contact in the hopes of getting the corrections taken care. I received very little to no follow-up and basically a "take a #" attitude and many un-returned phone calls and emails.

I love Granite Transformations. I was just amazed with the result of their work. They were wonderful and I've recommended them to several of my friends.

I went online looking for granite countertops and saw Granite Transformations. They were a little lighter and the way they install them... they hadn't go and tear out my countertops. They did the overlay type deal and then it really fit my situation. I was impressed. It came out what I had anticipated and what I was hoping for. The thing that I really noticed the most is they really pay a lot of attention to detail because they had to go around some things and do some trimming here and there to make everything fit like it really should and they went that extra step too so they look very professional. They did very well and more than I expected.

Their staff were very professional and they were in and out in 1 day. I love my new kitchen and would recommend them to others. I went to the Tampa location, working with Roger ** was wonderful..

Granite Transformations was great. We really enjoyed the product. The installers broke one of our mirrors but they had it repaired.

We contracted with Granite Transformations in May 2013 to have our kitchen remodeled. We asked for new granite and refaced cabinets. They were supposed to start in July 2013. The owner emailed saying there was backorder on the granite. In August 2013 she emailed saying there was a training issue. In September 2013 we found out she "retired" leaving customers in the lurch after having put half the cost down.

On 16 JUNE 2014, I signed a contract and "paid-in-full" to have granite installed in my master bath. Carol - Design Consultant. It took over 2 1/2 months to get the product and another three weeks for installation. They provided an extremely poor inferior product; shorted two pieces of back splash; and the installation was the worse I've ever seen. Installer broke several pieces, failed to properly align seams, used excessive caulking, smeared caulking on cabinet facing, on counter top, and floor, and the three counter tops were not of equal measurements. Installers failed to clean up the work site and Granite Transformations failed to reconnect plumbing. Folk I've talked to were, Carol; Brian; Lucretia - Warranty & Claims Specialist, Mr. ** - General Manager in Grapevine, TX. It is now 22 Oct 2014, four months/six days after the contract signing and no resolution. Both Lucretia and Mr. ** promised full refund of $2,923.00 and I have yet to receive my check.

They (Granite Transformations in Chesterfield, MO) ripped out our old sink and THEN said they couldn't do the install because the cabinet needed a support added. A GT employee came to do the work the next day (as a side job) and shoved a block of 2x4 wood (ruining the look of our sink cabinet). They couldn't come back to complete the install for 3 weeks. We complained and their response was surprising-unsympathetic and downright rude. I would never suggest this company again. They could have made it right, they could have cared, but our "modest" sized kitchen didn't offer them "much of a profit margin" so we were left with a "you don't matter" feeling. Ugh. Now we have to figure out what to do to have our kitchen cabinet look finished and that will cost us more $$ after spending several THOUSAND dollars on the GT countertop.

The sample they showed me at time of purchase was better quality than final product. The glue process they used to bind edges (to make flawless seams) was sloppy. Can still see how rough it is. Looks bad. They wanted to do my fireplace and I'm glad I didn't purchase that given how poorly my kitchen/bath counter look! It looks cheap and was not cheap to purchase! Will never use them again nor will I recommend them to others.

They installed new countertop and backsplash tile in the kitchen. They made a large seam in the countertop that was extremely noticeable. They came back three times to inspect the job and said they would fix it. When they came this week to fix the problem they said there was nothing they could do. They gave a $5 cutting board to cover their mistake.

While I believe this is efficient way of upgrading with granite and believe in the durability of the product, I have recently had a disappointing second experience with this company. A project a few years ago was nothing but perfect.

This product is horrible! Cracks and breaks easily. Corporate trainer used a sharpie to conceal a crack. Do not purchase products from this company. They do not stand behind their warranty and it's misleading and fake. Think of granite transformation products as a fake acrylic fingernail placed on top of your original sawed down nail bed. The acrylic nail eventually turns yellow, lifts and falls off... Just like granite transformations countertops. The glue used to attach the slab to your countertop is just like the glue used to attach a fake nail to your nail bed. Be aware of their fake overpriced scam!!!

The individual that purchased this franchise should not be in business. I went through the whole process going store, picking out some samples that I thought would match, having someone come to my home with the samples. I made my selection. The woman called to find out if there was enough product available and there was. The nightmare started when I noticed the installer was putting in the wrong color (the product I did not select). The owner was out of town. I had to wait until he returned. The original product I selected was out of stock. My bathroom was tore up. I felt like I was stuck with this company because I had already paid half. I had to go back to the store to see if there was something close in color. There really wasn't but I made a selection anyway. I want to get the word out to consumers that this company shows samples of products that they do not carry. They seem professional but it is all a show.

In seeking bids for the granite work, TV ads indicated it was a less expensive method and one day install to transform kitchens and baths. I googled the local franchise and called. The company would not provide any cost information on the website or phone. During a home visit for a quote, the salesmanship was outstanding and had a great pitch; however, the cost was 3x more than real granite at slightly over $90 per sq ft! The product is more expensive than quartz, corian, real granite or any other hard surface materials. It is a polymer granite mix with a 10 year guarantee; has limited color options; and seems to be a very poor choice for the reasons stated above.

I saw Granite Transformations on HGTV and searched online. I contacted the Tampa office for Granite Transformations. The sales person came out and did his sales pitch and gave us a discount if we signed that night. We were influenced by HGTV and thought it would solve our upgrade needs with an easier, quality product at a fraction of the mess (and cost). WRONG! The customer service experience was horrible, the product is inferior, the mess was horrendous, the calls to customer service in Tampa were not reciprocated in a timely manner.

I assumed granite transformations would be cheaper than real granite. We got an estimate for 5,000 and wanted to wait but the salesperson talked us into putting down a 200.00 deposit. In the meantime, I got an estimate for real granite and it was 3,000. So five days later (their policy is 3 which I didn't know) I asked for my deposit money back and they would not give it to me. Not good business practice if you ask me. They just want your money.

While installing the counter tops, the workers hit the refrigerator and dishwasher (both stainless steel) and dented them. The appliances were brand new (as we were redoing our kitchen, hence the granite). They denied doing it and the manager we spoke to basically told us it was our problem. The manager then stopped communicating with us despite out attempts to reach him. Stay away.

This company is highly disreputable in my opinion. Their salesman came to the house, gave me a bid, and asked for half of the cost as a down payment. They immediately cashed the check for the down payment, then kept putting me off about coming to measure and do a template for the counter tops. The next thing I knew, I got a letter saying they were sorry and they were filing for bankruptcy - two weeks after they cashed my check. They told me what I would have to do to get part of the bankruptcy money in several months. Their salesman again contacted me to say people were coming from Utah to complete the job. Once again, after that initial contact, he couldn't be reached. I started calling several times a day leaving messages asking that he please let me know what was going on - no response. I think the way the company has handled this entire situation has been cruel and totally dishonest. I would never deal with them or their sales representatives again.

The salesman came to our home to provide a free estimate. We asked for a basic black granite countertop for our kitchen and master bath. He brought out his samples and we carried them around our home choosing two different colors, 1 shade of black for bath, 1 shade of black for kitchen. He then took his measurements and calculated prices. The pricing was good enough so we agreed that we would make the purchase. We returned all his samples back to him, showing him our selections. Before I signed the paperwork and paid for half of the total sales price, I asked him if he was sure that he knew what our color selections were. He said he knew them. Then I signed the paperwork with the pricing and he finished up filling in all the details like sink selection, back-splash options, color selection and future templates/installation.