Consumer Reviews and Complaints
They have amazing customer service that want to make sure you are completely satisfied. If you have ANY issues they are right there the whole time until it is taken care of. Based upon what you get the cost are very inexpensive. It may seem like a bit at first until you really see the pieces you receive. This company has beautiful pieces. From the largest to the smallest detail, everything is exquisite. I have noticed no flaws at all in my distressed chair. Every time someone new comes here to the house they race on and on about how beautiful this chair is. Once a date is given for your piece to arrive you can definitely expect it that same day! We have even had a piece to arrive a day earlier! You can be sure that what you order is exactly what you will receive. In this day and age it is amazing to find a company to deliver exactly what they promise.
They came in looked at what needed to be done and got right to business. They answered all the questions I asked them and offered many different types of packages for the price I wanted to pay. I did spend a little more than I thought but not too much and it was well worth it. They were a little slow but for the overall quality of the work I didn't mind... They did a wonderful job in my house and I couldn't ask for anything better. I love it. I would recommend them to family and friends because they knew what they needed to know to be successful.
I needed my roof fixed and my front wall done. They came and took pictures two weeks before they worked on my home. Then they called me a few days afterwards and saw how my roof was designed and the material in my wall and they had the exact thing. They took me step by step with their plan and also gave me a time frame as to how long they will take. They finished in a timely manner and the price was less than I thought. When I first called them six months ago, I was told that the estimate would be about a few thousand dollars. But after they were done it cost me less than a few thousand. This business was great with working with us and very reliable. They even gave me some pointers on how to protect my wall. I was very appreciative and happy when they were done. I have my house back.
The customer service was very nice and helpful. They helped me with everything I needed and it was quick and easy. However, I wish it didn't cost so much. It felt like it cost everything I owned. But the service was great so it's worth the money and if I really think about it I would pay that much again. There was great attention to detail and I loved it so much. I wish everything I owned had that much detail. The reliability is great and I would recommend to anyone who wants to buy this product for themselves. I loved them so much. I will use them again and tell all my friends.
We have used this product for a number of months and its customer service has been very helpful. This product has continually kept attention to detail of any problems we needed to correct and the cost has remained to be very reasonable. Also, we have found this product to retail a lot of reliability over the past few months. We have also heard many good comments about this product from friends on facebook account.
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The customer experience is great! As always, the customer service is there to help you and assist you. They are very patient and have the answers that you need. Also, one is able to contact customer service when necessary. The cost is moderate. Depending on the amount of work that your Kitchen needs it may turn out more expensive. But usually, the cost is not a problem. If you want a beautiful kitchen, the money shouldn't be a worry. After all, you will be getting away great service with a whole new kitchen.
The attention to detail is excellent. The workers are very careful when applying the material. This is why I do recommend to people this company because the selections are beautiful. The service was very reliable. You can trust the service and it's really professional. When you see the finished material, you will be glad and excited for your kitchen.
I love the customer service for this company because this company right here has the best customer service around. They can help anyone with anything from their store at any time. The cost is alright but yet a little too expensive but it's alright. Nothing too bad that will prevent their customer to ever shop for their products. The reliability is great. I love how they focused not only on that but for the help of their customers to make sure that their customers are able to keep coming to their store.
They were very helpful and the rest of the most part of the time so the customer service was great to see if they were going to be the best. It was nice to finally get the best. The company has been a long time member of the most part of the day. I am happy with the help of the most part of the time. The cost wasn't bad at all. I have been a long time customer. They paid attention to the point of view of a family member of the day. They were great help to make sure that my needs of the day were met over the phone promptly at least. The value of the advertising look had been OK and the other hand experience with the help of the advertising sponsorship has been great and reliable and the rest of the most part. So I have trust in general principles of the company.
I thought that everyone I dealt with was just wonderful. They actually made me feel like a valued customer. I talked to several people there and they all were very happy to do business with me. I found that the costs were very competitive, I had several options to choose from for what I needed to get done and all of the fees were laid out to me clearly and concisely. They were very thorough. They made sure to be very careful that everything was done just right. I had no problems with their work and am very happy with the service that they provided me with. They were very reliable. When they said they would be there they were. They kept all of their appointments with me and I never had to worry about whether or not they were going to be on time.
Customer service was extremely helpful and polite. Very professional and also very friendly and kind. They helped get the information I needed to get started right away. It was a really good price. I actually spent under my budget and was able to get everything that I wanted for my kitchen. I was even able to get a few extra things. They were extremely attractive and accurate. They made sure everything was installed properly and nothing was out of place. And everything worked amazing the first time I used my kitchen. I'd say they were very reliable. They showed up on time whenever scheduled and never left early. A few times they even stayed a little later.
They were very friendly and knowledgeable about what they were doing. I liked how they helped me into making what I wanted my kitchen to look like come true. They even gave me more ideas and I am glad I listened. I loved the value for what service I received and know I got a great deal. I received a discount because I came recommended and that made me like them more. The quality was impressive. I loved how they made my ideas come true and work together the way I hoped they would and even got creative with me that really helped a lot. Everything was perfect. They were quick when arriving the first time and quick starting the work and finishing. I loved how fast my kitchen was done and a bit surprised. I didn't think they would finish so quickly.
Joseph TruiniHome Improvement Contributing Editor
Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.
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Hammer & Hand is a general contracting company located in the Portland, Ore., and Seattle areas. Established in 1995, the company works with area designers, architects and tradesmen on commercial and residential construction and remodeling projects.
- High performance: For Hammer & Hand the term high performance refers to a method of construction that is built to last without harming the environment. The company uses a systems-based approach to design and construction.
- Custom options: Hammer & Hand works with local designers to create custom kitchens. In addition, they focus not only on providing value but also managerial excellence and financial transparency.
- Commercial: The company has a strong presence in the commercial market and is known for high-quality work and sustainable design and construction.
- Deep energy retrofits: The company takes advantage of its knowledge of construction techniques to make any home healthier and more energy efficient. The process improves indoor air quality, comfort and the home's durability.
- ADUs: Hammer & Hand has experience with Accessory Dwelling Units, sometimes called tiny houses, and with the kitchen design and remodeling of these alternative-lifestyle houses.
- Best for Homeowners, commercial property owners and designers who are looking for the latest processes and designs.
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Hammer & Hand Company Profile
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