Generac Power Systems Reviews

Updated on 01/21/2020: After several email exchanges with Generac, the last one on 1/10/20, I have NOT heard a reply concerning their validating my claim for an extended warranty commitment. According to the last reply from Generac, they asked for the model and serial number of my equipment (which I immediately provided) presumably to verify my installation qualified for their "free" extended warranty. Needless to say, it should NOT require 10+ days for a response.

Updated on 01/07/2020: Update - just spent about an hour on the phone with customer service / warranty people. They told me that they have no contact with the service side or warranty side of Generac business & they can only contact the servicing dealer I am already dealing with. This company is a total joke. Warranty on a brand new (30 hr of run time) generator is worthless. If you buy a generac be warned - should have bought a Kohler.

I just installed new generator week ago and today I spent some time enabling its wifi. It was very disappointing. First of all, you can't do anything from PC. You can register and create account on mobilelinkgen.com, but after that you can't even login to their website, can't see your generator status, nothing. They offer ios and droid application, but free application doing really NOTHING. After two hours of network installation I have downloaded their free application, started it and.... it says "your generator is ready and battery is ok". That is it, and there are totally nothing else there.

I am retracting this review. Dealer notified me that I did receive the 10 year promotional warranty after all. I verified this with Generac customer service. This could have been totally avoided if Generac had informed me of this when I initially called or when I made a subsequent call. I have no complaint otherwise with Generac or the dealer, Warren Welding. Warren recently serviced my generator and did a great job. My apologies to Steve ** and his company for my previous review.

Purchased generator, open box contacted Generac that few parts missing. They told me to contact parts and order missing parts but not their problem. I purchased parts. Went to use generator for first time with new camper and 30amp 110 plug did not work, later after using 30 amp 220 plug stop working after using twice on well. Used the 50 amp 120/240 plug until 50 hour oil change. Dealer found breaker weak and needed to be replaced. Generac would not cover under warranty, due to I put in warranty registration year and half after purchase. I thought I had registered at time I was looking for parts but had no proof. Take screen shots or you end up with a bill of $224.03 for new breaker and $75.00 install charge.

Bought stand by generator. As with many of the people in reviews below, Generac doesn’t have many qualified generators as their generators are complicated and they don’t honour promotional items (as many have said here). They are simply dishonest. Don’t trust.

I asked for estimates from 3 companies to buy and install subject generator. Generac advertised that if you bought the generator before a certain ended that you got a very long extended warranty so I chose them also because of reviews of other companies offerings. I chose one company over the other very good companies because of price and the Big box outlet that would provide a contractor that would install the unit after Big box outlet purchased it. The installer was also a recognized installer by Generac.

In a nutshell. Went to Generac's dealer/service portal to find a handful of companies that are supposedly capable of servicing my whole home 35kw generator. Not one of the so called "authorized" dealers is trained for liquid cooled generators, only air cooled. One dealer said they could service liquid cooled but when technician arrived he said "I need to be truthful with you. I am not certified in liquid cooled." Received bill for $292 and absolutely nothing was done to my generator. Nothing! So now I have to pay $270 each way for travel time for a dealer that's 2 hours away from me, $135 per hour travel time.

We bought a Generac 10000 Generator brand new for emergency backup through our electrician who is a Generac dealer. It arrived with factory defects. The air filter cover is cracked preventing the winter/summer knobs from functioning. Major snowstorm today and here we are with a nonworking generator.

Our generator is 8 years old but has less than 320 hours. It quit running a couple weeks ago and gave us a low oil pressure warning. The generator has been serviced on schedule by the installer. The tech inspected the generator and said it is a failed oil pump which is due to other internal engine failures. He said our only recourse is a new motor. Generac gave us 2 choices. New generator at full price or new motor at full price. Buyer beware before purchasing generac.

I emailed them twice through the "contact us" link asking a couple simple questions regarding maintenance of the 92460 5.0 liter engine. Crickets. You may want to consider this lack of support in your vendor decision.

What a horrible experience. A Generac rep scheduled an appointment with Ally Electric and Solar. No problem right! As the date came closer, two days out, I thought maybe I should confirm my appointment. Turns out, the "Ally" guy says, "I have no idea why Generac is scheduling appointments for us, we don't have an appointment for you and have called them to stop doing that." WTF, seriously, what kind of outfit is this. Done with Generac; there are other manufacturers out there. No thanks!

After 3-1/2 years the generator started leaking oil through the casing. I was very lucky to discover the leak before the generator lost all its oil. As a component that must be available even at the worst possible time, development of a leak after so short a time is unacceptable.

My standby generator was installed after Sandy. I needed the generator three times since then when the power went out. The transfer switch did not operate and the power did not transfer. Each time they came out they said it was fixed and it wasn’t. I’m crossing my fingers that it will work the next time. They said it’s fixed again.

Was told when I bought the generator and transfer switch as a package I was told that both would be covered for 5 years. The generator worked ok for 4 years with little use. The transfer switched failed to transfer properly and would not transfer correctly back to Idaho power. I called warranty service. Was told to call Generac local service. The local service had to call and see if transfer switch was covered.

I purchased a home Generac system to ensure that my medical equipment would always be powered during an outage AND for the promotional 10 yr ext warranty. I am a disabled responder due to 9/11 RELATED ILLNESSES and this was vital to ensure my breathing equipment would not be interrupted. Unfortunately I submitted my promotional submission a week late so it was denied (the 10 yr promotional warranty).

Approximately 12 years ago, I purchased a Generac Guardian Elite generator which cost me $12,000. Overall, including the construction costs and maintenance costs the machine has cost me approximately $22,000 to $25,000 over this period. The machine worked well in the first year but has never worked properly since that time.

Generac has installers but if one goes bad and goes out of business and causes damage to your home they won't help you out!!!! BE VERY CAREFUL ON WHO YOU USE BECAUSE GENERAC WILL NOT BACK THEM!!!!

Installed after last hurricane with help of my electrician. Unit has reliability performed self tests and power outages for two years. Power regulation is as advertised. Have not used 10 years warranty purchased.

My generator, after about 4 years had the circuit breaker panel door break off on the hinge line. I got a replacement part 0J7120B for $41. The new part where you fasten the circuit breakers to the panel, fastener hole broke out the same way as the door broke off. The panel door assy. is garbage. Generac told me that if the panel did not break during the install of the generator it was not covered under warranty. Well the new part will break if a few years because of the spring load to hold at the hinge line and the cheap plastic.

Less than a year after installation of my home generator I had the local dealer service it to be sure it was working before hurricane season started. The serviceman discovered that the battery charger circuit board was not working. He ordered a replacement and told me it should be covered under warranty. A few weeks later I received a bill for over $600.00 from the dealer. They said that the warranty claim was denied.

I sent in a request for a price on a home generator through Generac’s website and was quickly contacted by two local dealers. First one commented on what an easy job it would be but then gave an installation charge of $3400.00. The second dealer was within the price range I had been told to expect, by family and friends who had also purchased a Generac generator so I signed an agreement with him. He required payment for the generator, $4500, before he would order the generator so I wrote him out a check. It has been a nightmare ever since.

COST OF PARTS RIDICULOUS 6500. Stator shorted out--cost of new stator exceeds cost of new generator!! Go figure. Motor runs well--will not make electricity----what a great how do you do!! On a cattle farm in Virginia--need power when the lights go out--will I spend more money with Generac?

I bought a large Generac natural gas fueled generator to power my entire home in 2009. It has been one problem after another since installation. The local distributor service techs charged me a lot of money for their service and many times had to come back and fix the same issue they thought they fixed the time before. The generator dealer for Generac that I bought the unit from out of Marion, Ohio in 2010 went out of business in 2013. I do not have the service records during that period of time. I know there were several. Since 2013, I have had 17 issues that needed addressed by service techs. When I called the main office of Generac in 2018 and asked for some relief on the purchase of a replacement generator as the one I owned was clearly a lemon, they said simply that "it is out of warrant." I would never buy one of their products again and would urge those reading this post to shop around.

PSA if you are looking for a backup generator for your home, Generac is a fraudulent company. I purchased a generator back in March and they still haven’t installed it. I have received texts every other week pushing the install back. I had no choice on the licensed dealer that they sent out. He signed me up for the credit card. I’ve made 3 payments and they have installed the concrete pad, the gas line, the panel and they still haven’t installed the unit. This dealer has 2 BBB claims. Generac has done nothing to help they said they would call him and haven’t solved it or refunded me. I have been patient with this process for months but enough is enough. Please don’t make the mistake I made and buy a generator from them for your home. Please share this. Oh and they just took their website down.

I purchased my Generac Synergy generator in 2015. Luckily I have not had to use the generator often. When I have had power losses, the generator operates terribly. It is suppose to adjust its speed to match the electric load needed in the home. Whenever a major appliance comes on in the house, all the lights flicker, other appliances shutter (like refrigerators, A/C units, etc.), then the generator accelerates and everything brightens again. This certainly isn't good for all the electrical appliances in the house, especially those with compressors. I've had the unit checked twice and it continues to operate the same. I have the 5 year warranty but have little hope that they will correct this thing before the warranty runs out.

We bought a household generator when we built our house 5 yrs so it had never worked right. Several service calls and here we sit in the dark yet again. It will start up for maybe 30 seconds then shut off. They come out at it is good, then when we need it, we are left in the dark every single time!

Am on my 3rd control panel in 5 years. Product poorly made, and customer support from the front office stinks. It took me about 3 mos to get a part that was under warranty, and I had to contact the front office because the warranty people just fritter around all day. Do yourself and buy any other brand. I feel like a dope for buying a Generac.

We have a 5 year extended warranty on our 11kw Generac Automatic standby generator which expires 5/14/2020. The warranty covers both parts and labor. The generator has been serviced continually by Barros Companies (a certified Generac dealer). Its last maintenance was January 2019. Our generator stopped working in February 2019. Barros came out multiple times for repair and on April 9, 2019 declared that they could not fix it and the engine needs to be replaced under warranty from both Generac and Barros. That's the last I've heard from Barros.

In December of 2013 I purchased a propane stand-alone generator. Over the course of the next 5 years, I ran it for a total of 45 hours. Now it won't start and won't produce electricity. The company will not do anything at all and has fallen back on the warranty language that I didn't change the spark plug after every season. I understand the fact that the unit is out of warranty but it seems like a generator should run longer than 45 hours over the course of five years.

Good luck if you have one of these generators.

I purchased an Ecogen 6kw for my solar system back up. The unit has 300 hrs. 4 months past the warranty we started having oil pressure issues. Had a service person come check, he adjusted the valves and left. Still same problem. He came out again. Told me probably not worth fixing. Minimum repair over 2000 dollars, Generac's response was "oh well." Found out right after I bought it. They discontinued this unit. Now is cloudy and cold and I have no power. Thanks Generac.

My new home came furnished with a Generac 24 KWH whole home generator. After three years the unit has suffered a catastrophic failure that will require almost complete replacement (8000 dollars). It has been properly serviced by a certified Generac dealer but because it was only offered with a 2 year warranty at purchase, the company will do nothing for me. After years of complaints the company has significantly extended its warranty program but based on these reviews you can count on them anyway. I will never again do business with this company.

I bought a whole house generator through RC Watt. It was installed. Two days later my furnace blew. Had to be replaced. I was promised a full 7 year warranty was not given. Then I paid a different company to maintain it and I was charged 47.00 for a part and 190.00 for labor after paying 250.00 for maintenance. The company says it will not cover these fees. Breach of warranty.

Generac Power Systems does not stand behind their warranty. I purchased a standby generator in 2016 and the extended warranty in 2018. A few days ago, the Generac cold weather kit shorted and blew fuses and caused the genny to not operate. Generac denied the warranty service due to it being an "accessory" not part of the generator.

I purchased a Generac 20kw standby generator in 2011 and had it installed. We live in an area where power outages are rare so the bulk of the time on the generator are the weekly exercise hours. I followed their maintenance procedures to the letter and then some. As per their service schedule, I changed the oil and filter after the 8 hour break in period and then twice a year as opposed to their suggested 200 hours or every 2 years. Spark plugs and air filter were changed yearly as opposed to their suggested 2 year/200 hours. The generator is placed in a non dusty environment and we are nowhere near the beach so salt air is not a factor. After 112 hours of run time the oil pump is not producing sufficient pressure and the generator shuts down. The oil pump is buried in the center of the engine block so changing that is not an option.

They have turned a great product in to a piece of junk. You have to have activation codes connect to wifi, and have a degree in computer science to use the new standby generator. When I called customer service to help with getting it started he was very disrespectful. If you move the generator from its first location to another house it will not run and voids warranty. Ask a lot of questions before you buy their new products, old stuff was great now not so much. He said now it is like Windows software you truly don't own it they have to approve every thing. It will not run if the software is not up to-date. You have to have internet wifi to update or a memory stick to update or run it in limp mode, it's not a generator. It's a computer. If you live in the city and are a Millineal you might like it but over 40 and live in the country forget it.

I bought this generator to power a cabin. Had the authorized dealer out several times. The last time he was out he said there is no compression. JUNK. Called Generac. Keep in mind this is less that 1 yr. I was told no warranty because its off the grid. Meaning no other power source. This generator is a big generator and was purchased solely to power the cabin. Waiting to hear from Generac Resolution. I do not recommend this generator. Sorry.

I purchased the 22KW generator in December 2017 and 12 months later the unit had a catastrophic engine failure. I contacted Generac with a request for a new unit and was advised that they would only replace the engine. This was an expensive unit and should have never had an engine failure with very little use. Two neighbors purchased Generac generators based on my recommendations. Hopefully my neighbors will not have a similar experience. I can assure you that I will never recommend Generac to anyone again.

Purchased a 50 kW diesel generator and ATS (automatic transfer switch) through Power Equipment Direct in late August. Due to the size, this was a build-to-order generator. Generac kept pushing back the delivery date, finally telling us in January that they couldn't get the diesel engine. We had to cancel the order and got an RMA to return the ATS that had been delivered. We shipped the switch back on 1/10. The switch was received on 1/14 by Generac (have POD). As of 2/12, they claim the RMA is still in progress and have not issued credit (approximately $1000). Generac will not speak with me, saying I have to go through their distributor. I finally got someone in PED Customer Service that said we will get our credit from them and they will fight with Generac. We will see. I would never do business with Generac again.

Poor product, customer support and recall policy - I had a 17kw unit installed by Generator Supercenter of Tomball TX in December 2011. Starting in mid 2017 when the power did go out, generator would kick in but the lights would flicker the whole time. I went out and checked finding an Under-voltage message on the display and it would shut down 30 seconds into the weekly cycle. Around the same time, I received a letter from Generac stating that there is a potential problem with the plenum leaking gas and causing a fire. They stated that the service call would be $85 unless a problem was found and covered under the recall.

My power has been out for 5 days but I am warm and comfortable because of my Generac! Very dependable! I have 7 cats, one bunny, eight finches, eight ducks and two chickens that are also not suffering because we bought a Generac! :) Worth every dollar spent!

I financed a Generac standby generator through Home Depot. In Massachusetts they contract with a company in Foxboro Ma. The rep came the end of August/beginning of September but said the installation would not be until February. I looked the company up online and their reviews were terrible- Barros Companies. Still I had no option as they are the Generac contractor through HD.

My Generac Homelink 50 amp transfer switch came to me missing a screw on the faceplate I installed. The unit took two days which is probably about normal and then when I called customer service about the screw all I got was the shrug shoulders and the last time I called which was my fifth time the woman told me "Generac what's a multinational corporation blah blah blah." She never helped me find a screw. I'm screwed. Her name was Marge. I talked to Scott. I talked to Jessica. No one could help me. Never again.

I purchased a whole-house backup generator from an authorized Generac dealer/installer in 2017 along with "free maintenance package" for 10 years. It turns out that they will NOT honor that "free maintenance package". Why, they claim that the dealer did not submit the necessary paperwork, although I have copies of the unit having been properly registered with Generac.

Watching infomercial telling me how great they are. Now that I have three of them and have had plenty of trouble with 2 of them, always buy extended warranty. Only the right company will have the right service guys. The wrong service guys will be back to fix something shortly after they service your unit. It won't be covered under warranty. After you buy, the problems you have will always be because of something your installer, who will probably be someone besides the party who sold it to you, did wrong. It would be nice if Generac spent some of their money being used to suck you in to help you after they've sucked you off. I've never read where they helped anyone that was slightly out of warranty or really did anything decent for people who gave them their money.

I purchased a 16kw home generator in 2017. Up until Oct. 2018 it had done nothing more than run five minutes a week. It was also within this time period we had two significant storms that caused electricity to go out. That is when the trouble started. First event oil plug blew out under pressure. Second, yellow light came on. Repaired, failed to cycle for the 5 minute weekly check. (Twice.) Installer (who has been great) had to replace plugs because of improper factory settings. Third, problem in starting again, thinks it might be a computer control problem this time, jury is still out.

I bought the manual pull start model and it is a bear to pull start. I am almost 70 and would not recommend the manual pull start to any senior citizens. I have to remove air filter and use starting fluid sprayed into carb. Still pull and pull before it starts. Contacted customer service and three different reps. Each one quit responding and never got answers. Their website has a "parts" section but all parts are shown as "no longer available" or "out of stock". I would not buy again. No help after the sale.

The first power failure the generator came on fine. The next one it failed to come on and locked up. It gave error code E1062. The dealer reset the unit and the next power failure it did the same thing. The dealer said he could not fix and I had to get another dealer to do the warranty work. Two separate dealers have given me the runaround and they all are too busy to set an appointment. Generac customer service says I have to call a dealer. The unit is useless as is Generac service. DO NOT BUY A GENERAC UNIT and especially not the Synergy unit.

Bought the 16 kW home standby generator in 2004 because we have a lot of power outages in living rural. Generator ran okay for several years. Had an over-speed trip problem, battery charging problem. Generac tech repaired those at my costs. Had a slow starting problem (still do). Generac service companies (2) cannot fix it. One service company charged me $356. for the service call, 2 spark plugs, one air filter and it didn't help any at all. Had another tripping off problem. Generac tech said it was a bad stator. I replaced the rotor & stator for $1300. myself.

This unit is brand new and has never run. Zero hours on this units clock. I have called the Generac company three times but have not been helped or given advice on how to fix this problem. The problem is I can not move the fuel selection switch from natural gas to propane. I was told there is a pin stopping the switch from turning. There are several Generac service people in New Hampshire but the few I called never returned my call. Generac never returned my calls or offered to help with this problem with the fuel selection switch, keeping in mind this unit is brand new and never has run at all.

I purchased the Generac EcoGen in July 2015. Home is off grid and Generac had a good sales pitch. The EcoGen was hooked up and activated on Sept 15, 2015. It would not start so service was ordered. Generac repairman walked into my yard looked at the EcoGen saying he knew nothing about them and left. Second repair call was two weeks after. He diagnosed issue as the main motherboard. An additional two more weeks for part to arrive and two more weeks to installation. Generac has it finally turning on Nov 30, 2015. We were building our home so usage began Nov 2017. Now on Nov 16, 2018 it shuts down during dinner and will not work.

I had a 20 KW Generac Synergy model installed this summer (June 2018). I chose the Synergy model after reading that it would be quieter running and save fuel due to the capability of varying the running speed due to the load required. I live in Central Virginia about 40 miles southwest of Richmond. We lost power for the first time during Hurricane Michael for four days (90 hours) and it never missed a beat. I was without power for 5 seconds while the transfer switch turned power on from the generator and that was it. A few weeks later the power was out for about 8 hours. Again, after 5 seconds my generator supplied my power needs flawlessly. We had one other 5-minute outage and the system performed the same.

I purchased a 16KW Generac Standby generator in 2006. I have maintained according to the manual all this time with no issues (other than a new battery). Our power went out recently during a snowstorm. The generator kicked on automatically and all was good for about 5 and 1/2 hours when the generator was still running but the house was getting no power. A technician came out and they are saying they need to disconnect it and take it to their shop to replace the stator and rotor. This will be between $1,000 and $2,000. I don't even have 400 hours of use on this motor. The repair service suggested replacement but why would I purchase another Generac based on this experience?

Prior to purchasing a Generac Synergy 20KW unit, we had a Bryant unit. After 12 years of flawless service we felt we should upgrade to a whole house unit. For the records our old Bryant unit is still providing reliable service for our next door neighbors, while our new Synergy model has been trouble from the start. Shortly after install the unit failed and over a period of 4 months we worked with the local authorized Generac service dealer and customer service at Generac.

We installed our generator in 2014 and within a few months purchased the extended 10 year warranty. It has been serviced by a Generac approved technician since installation. In September of this year we had hurricane Florence. The generator ran flawlessly for the six days during the storm and afterwards until power was restored. It tried to start during the normal exercise on the Sunday after the storm and would only run a few seconds and quit. We contacted our service contractor who came and inspected the generator and told us we had severely corroded stator, main controller and electrical harness for these components. He recommended a total replacement since repairs of this nature are sometimes only the beginning and the system might not be reliable. The cost for replacement and installation of just these parts would be about $3,000 and a whole new generator about $6,300.

I have a 14kw whole house generator and the rotor was wound with loose winding causing a huge damage in the stator, this caused a catastrophic damage of the rotor as well. The generator is 10 years old and usually ran 12 min a week. I have made all the scheduled maintenance as per the user’s manual instructions. Why did this happen? Can Generac provide me with a new stator and rotor? Generac: I can send you pictures of the rotor and stator for your comments and your help with the spare parts costs due to this unit not been used for more that 400 hours since the installation.

I imagined myself Peter Sellers as Inspector Clouseau as this was happening: Brand new, out of the box. I assembled the frame and followed the directions exactly. The generator ran for 3 minutes before stalling without warning and refusing to restart. I attempted to restart it for about an hour to no avail. Being a pull start, I was exhausted so I decided to call it a night. I tried to turn the fuel cutoff switch to 'off'. While doing so, the switch handle broke off in my hand. I woke up the next day to a puddle of fuel beneath the generator from a leaky fuel line. I replaced a fuel line clamp and attempted to restart the unit. However the lever for the choke was jammed in the 'off' position. After some coaxing I was able to free the choke up, and on only the 36th pull it roared into life.

I bought a Generac generator two months ago. I had a reputable Generac authorized dealer electric company license (Mathers Electric in Tallahassee Florida) and insured to install it. The generator didn't work correctly from day one. I've had nothing but problems with it. It didn't even pass the state home inspection right after it was installed. The same day it was installed, the electricians couldn't even get the Wi-Fi to work. I had to wait 2 weeks for them to come back and they said the reason it didn't work was because of serial numbers on the generator didn't match up with what the actual serial numbers on the generator. The electrician had to call Generac to get the correct serial numbers. We had a hurricane two weeks ago and Generator worked for two days and quit. I got a lemon is what I believe has happened.

I spent the last of my savings for a generator because we live in Florida and we keep having a lot of hurricanes. There are two elderly people that live in my house and they have to have power for their medical needs. The generator didn't work from day one. The generator would not start when we had to start it during a hurricane. I am elderly and I was out there on a ladder and 60 mile an hour winds trying to get it started because we didn't have any power. After calling Generac and trying to get it fixed and they sent out their representative to fix it but they say it works but we're still having power surges where it will power up and and then power down with the lights going out and then the generator come back on again it's not working like it's supposed to.

I had the unit installed professionally by Billy ** of CT. The unit was installed on a 3’ high brick based along with the Generac provided base in order to have the unit off the ground during snow storms. Me ** maintained the unit for the 1st two years without any incidents. I continued to maintain it yearly by changing the oil, oil & air filter on a yearly basis. At 25+ hours of runtime the valves were checked & the spark plugs were changed. The unit has 38 runtime hours at this time & has run flawlessly. I am thankfully pleased with the performance of the unit. The only complaint that I have is that I can’t schedule the unit to test run for more than 5 minutes, & I must manually turn it on for additional minutes to ensure the proper heating up of the oil.

I purchased this unit in 2009. Very few hours on it. Last couple years it has struggled to start on the weekly run. “Stopped overcrank errors” being the most common. Summer of 2017 I replaced the battery and plugs, worked fine till December then the same issues. I just had the yearly maintenance done in July, still won’t start most weeks, I talked to a dealer today, he says the 8kw has been nothing but trouble and Generac has discontinued them.

DO NOT BUY THIS GENERATOR. I had installed a 20KW whole house generator with a 3-year warranty. In its 4th year it suffered a catastrophic failure of the stator and control module (computer). It cost $1,500 to repair, 1/3 the cost of the unit. I asked the techs if this had an hour meter, which it did, and it showed that, over 4 years, it had run a total of 228 hours-9 1/2 days. To add insult to injury, at that time they were advertising new generators with 10-year warranties. They would not warranty this work. This is junk. If you could give minus stars I would.

Based on a free extended 10-year warranty, bought a 22kw standby generator from my local Generac dealer. He check and double-checked that the generator for my home was eligible for the offer. First check was in August, then in September before I paid for it. In his emails (which I have) my local dealer was assured of the offer as he ordered on Sept 8th. He was told by the sales rep Britni Trevino on Sept 13, 23, and 24th that offer would be accepted if activated by Oct 10th. It was and Generac sent me that my extended offer was declined. I would have never ordered a Generac generator if the offer was not valid. Big ripoff.

I purchased a Generac XT8000E 10 months ago and have ran it every week or two for 15 minutes or so. Pulled it out before Hurricane Florence and it was running sluggish and would barely idle. I pulled the spark plug boot off (it was very loose and came off with no effort at all) and found that a piece of the plug had broken off in the boot. Took it to an "authorized" repair center and was notified a week later that Generac would not honor the warranty because they suspected tampering. What a flimsy pretext to just dismiss the issue out of hand. Why in the hell would I tamper with the machine when it has only 10 hours on it? In addition to this, the gas shut-off valve hasn't worked since day one.

Do Not Buy!! It’s crap. Bought one, stayed in box 4 years. Won’t work. Told by company because I didn’t start it every year. Bull crap. What the mechanic says is wrong with it has nothing to do with engine. The engine would be the only thing benefiting from being started once a year. Plus how damn long do they sit on a shelf before they are sold and after they have sat in a warehouse. Does Lowe’s or Home Depot take them off the shelf and start them up? Thieves who won’t stand behind their “quality” engineering!!

The reason we bought the 8KW automatic generator was to protect our family and pets and to make our lives easier. Generac has failed miserably on both counts. The generator constantly fails to start up with an “over crank” warning when we need it the most. In bad weather when our safety is in jeopardy. We have to spend hundreds of dollars every year to have it repaired and if even half the complaints on this site are accurate then Generac MUST KNOW THAT THERE ARE INHERENT FAULTS WITH THE DESIGN OF THEIR PRODUCTS THAT HAVE GONE UNADDRESSED FOR YEARS. They obviously don’t care or there would have been a comprehensive re design and the complaints would have stopped. People are not making these complaints for no good reason!!! Today at 2:30 pm there is yet another overcrank error. Want me to stop writing that your company makes garbage? Fix my damn generator!!!

I purchased a Generac 5500 storm boss from Lowe's a year ago never cranked it up, then came hurricane Florence right in Wilmington NC lights went out so I plug it in pull it for the first time it fired right up. Ha good motor I'm thinking, run it for a few hours herd it sputtering ran out through the rain to find gas all over my shop floor and the generator popping and raising Cain. So I hit the switch, turn it off and with my flashlight I find the fuel tank had melted just above the heat shield and had leaked five gallons of none eth 93 octane gas all over the place. Of course I contacted Generac. I have the girls name that I e-mailed. She said she would send it to a "higher up." Well have not heard a word. Wasted money the way I see it and a real problem for people, if I don't get some feedback from these people I will stand in line to bad mouth these portable fire starters. Thanks to my friend down the street we didn't need that pos.

I read several reviews on this site for Generac and most are not positive. This is not my experience. I bought a Generac 22KW generator and had it professionally installed by Cape Fear Generators. I also have a service contract with them. I have only had one issue and that was with the switchgear. It went out on the first time the generator was used. Cape Fear came out that night and repaired it. # years later, it has worked flawlessly through two hurricanes. Mathew and Florence. Mathew it ran for 13 hours and powered my house perfectly. Florence, it ran for almost 4 days with the same result. I have no complaint with Generac other than the constant emails and mailers for an extended warranty. I get one or two a month. And I have no complaint with Cape Fear Generators (The Authorized Installer). It's my experienced that both are top notch companies.

Purchased a Generac 2800 psi pressure washer in 6/14 which I use to wash the vinyl siding on my house, it's run approx. 30 to 45 min. each year since I bought it which has given it about 3 hours max. run time, this year about halfway through the job the on/off switch fell off, was able to stop it by pulling off the spark plug wire. Unit has always been maintained per owners manual instructions and stored indoors. Very dissatisfied.

I had my generator installed in 2013. It's a 14 KW whole house 200 Amp Auto Transfer. In 2015 I was having a window installed near my generator and the installer made me aware of the starting problem. I called the company back that installed and sold me the unit and they spent about 2 1/2 hours troubleshooting the problem. Their answer was we can't find anything wrong, sometimes they just come off the assembly line that way. I called Generac and they said that's wrong, they do not come off the line that way, call another technician. So I called another and long story short, same answer. Sometimes they just come that way. I called Generac again and they want me to keep trying different technicians at $100.+ per visit. If need be I can start it with a shot of ether. But I can't keep calling different technicians.

Have Generac GP3300 that is brand new. Has less the 3hr on it, drain the gas when I was done with it and 6 months later I needed it for hurricane Florence, so get it out and filled it with gas and tried to start it but it wouldn't start. So called Generac customer service to talk to someone in tech support and they told me all they could do is find a service center for me. So now the family and I are going into a hurricane with a $700 new generator that doesn't work!!! This is by far the worst company I have ever dealt with. I strongly recommend you don't by a Generac.

I installed a state of the art Generac 20KW Synergy from Home Depot with 200 amp trans switch plus all the whistles and bells. Three weeks after install Harvey came with high winds and incessant record rainfall. Our brand new hot rod Generac made the storm just fine, glad to say. We shut it down every 24 hours to check oil and resume use. I filled the engine initially with best quality synthetic oil. I changed oil, used the same proper spec weight best synthetic oil made with Generac replacement filters, at 97 hours. At 107 hours (4 1/2 months old) during an exercise run it started rattling and blowing oil from the exhaust. It had a blown engine. Really? Generac would not warrant it because we didn't change the oil after the "break in" period of 25 hours.

Spent over $8000 on Generac home generator that is supposed to fuel the whole house when the electric went off. Had 3 issues with it on 3 separate occasions. Twice it came on like it was suppose to and shut off a while later. Did not get ANY satisfaction from Lowe’s that sold it to us. They sent us an unauthorized Generac repairman that was replacing bad parts with automotive parts (that was confirmed by an authorized dealer that WE had to pay out of pocket). Lowe’s would not take it nor fix it with a proper authorized Generac repairman and the Generac dealer said I would have to deal with Lowe’s. Had bad part that caused it to shut off and on another day, it was leaking gas that could have caught my house on fire. Would NOT recommend.

I spent 7,000 on my Generac 11kw 2 years ago. The unit is now leaking oil and is going to cost me 95 dollars an hour to get fixed, in Generac ads they talk about the quality of construction, well built quality products do not leak oil. At least not in such a short period of time, this unit with the exception of weekly exercises has only operated for 4 hours total time. I would not recommend this product.

I've used this once after buying Brand New, it's spent more time in the shop or me replacing batteries. Tried my 30 day start and guess what? Not starting!!! This is the most unreliable piece of equipment I own. I would no way recommend this unit for a boat anchor MAYBE!!!

A less than $200 part Generac alternator (part# 0A1232) for Home Standby-45kw model #04373 leaves me dead in the water. This alternator is specific to Generac and many of their large generators from 4.3L and up, but they just stopped making it and now a perfectly maintained and running generator has becomes a worthless giant paperweight because it doesn't use a common automotive type alternator that is readily available or even rebuildable.

I made appointments through Generac for local contractors to come to my home to discuss their automatic home generator. I reconfirmed those appointments this morning and was assured those two companies would be arriving at my home for those appointments regarding the generator. When the first contractor JP Electric and Sons do not do business with/for Generac, that Generac had not contacted them about any appointment with me and that they received "many calls from other homeowners" telling them that Generac had made non-existent appointments with them too.

I began my purchase of the whole house Generac Generator 22kW almost a year ago. I was so delighted. I thought it had to be a great product and through Home Depot, awesome. The spill was the 24 months no interests and 10 year warranty. Plus, my neighbors had old generators and were happy with them. Well, the first thing that happened was a Home Depot delivery truck had a wreck and knocked out everyone’s power.

I purchased a 11kw Generac generator last year. After 10 months and 23 hrs on the unit it blew a factory oil hose stopping the unit for low oil pressure. I called a representative of Generac and explained what happened expecting to be reimbursed for repair under warranty and was told that it was not covered because it was considered a maintenance issue. How is a factory clamp failure a maintenance issue? My unit was serviced 3 weeks prior to this malfunction. Think before you buy as some companies don’t back their products as they should.

We are building a new house on raw land. We needed a generator to power the lot until the main power company could come set the power. We used it for 2 weeks and it started to give us problems. It took them 2.5 weeks to send a tech out, only to tell us it had a blown motor. They wouldn't stand behind the warranty due to the fact is wasn't set up to a main power line. So what do people do when they lose power? Not even the company we bought it from would stand behind it. We spent 4,000$ on a piece of junk. Wish we had done our research prior to buying this type generator. To boot the tech informed us that no one wants to service these because Generac doesn't pay them while it's under warranty. Good luck with trying to find someone to come service it while under warranty. Now it will cost us 2,500$ for a new motor. Yeah no thanks! I will find a better product with better service and warranty behind it.

Careful buying from these guys. Sneaky business practices that are very misleading. What is sneaky? They advertised a 10 year warranty if you buy during a certain period of time. Guess what... It only has application to certain models found in very, very small print. They should be sued for misleading and false advertising. Too bad we have to retain legal counsel before we buy a product from Generac. Generac shame on you.

I had a 16k Generac generator for 12 years, ran thru Harvey Like a champ. Got talked into upgrading to a 22k. Installed on May the 15. On July 12th power went out. Generator ran 47 minutes and died, overspeed code, Tech. came out that night and found stator bad, 2.5 total runtime. Had to order a new one. Unit should be replaced not repaired. Smart ** then tells me, "Good news it's under warranty". 14 hours without power since it blew up. 6500 total spent for Nothing. Generator Supercenter Houston got their money, they don't care, just tells me it's ordered.

I was contacted by Generac and the original mistake was corrected. I would like to thank Kitty at Generac for the wonderfull service and support.

During Hurricane Harvey, we had 3 ft or so of water in the house and more outside. Our whole house generator flooded. We purchased a new Generac since the old one had worked so good. The purchase and installation was completed in September 2017. This purchase was expensive (flood insurance does not cover anything outside) but gave us “peace of mind”. Here we are, 9 months later and the generator still does not operate. My husband and I took off many work days to get this fixed.

Was looking for a American made reputable company to purchase outdoor power equipment from and chose Generac. What a mistake, purchased a new pressure washer and 2 inch water pump only to have the water pump fail in less than 60 days. This was not the bad part anything can break, no big deal until you learn that the company that made it will not stand behind it and you are on your own. Called Generac and was told I would have to pay 87.00 for a new pump housing that cracked. This ST20 pump had a one year warranty or so I thought. Generac will not send you a warranty part you will have to load it up and haul it to a service center for repairs.

I bought my automatic Generac Generator for my home in 2014, and bought an "extended" warranty for $966.60 on 6/12/18. I was just told by my Generac repairman that this "new" warranty begins in "2014", when I bought the generator, and not on 6/12/18, when I bought the extended warranty! I am so angry right now! I pulled out the promotional paperwork that I received in the mail, all the lettering is in large, readable print, except for the part that says "it begins the year you bought the generator", that's in very tiny, just barely readable lettering, even with my glasses on. If you're thinking about buying an automatic generator don't buy one from Generac. They're a very sneaky, deceitful company. Give your money to a company you can trust. I wish I had done my homework in the very beginning, and read all the complaints about them. Live and learn...

Generac power washer - I received my power washer in about 10 days from ordering online. When I got around to assembly I discover a few parts were missing. Combed through box to ensure that I had not discarded the parts. Called Generac customer service on the 14th of May. I felt at the time I was well taken care of. They registered my product for that date and said I would get the parts within 10 days. It is now the 30th, called and there was no evidence of previous call. They said they would research further and call me back. Now the 31st, no call. I called them and they said they found the order but it didn't ship because of missing order number. The person was in a meeting. 15 minutes at the most. It has been 4 hours. No call.

After only 78.5 hours runtime on my 6 year old 20 KW Guardian generator the head popped off the #2 exhaust valve and went thru the piston into the crankcase. Despite the low hours and all the 'never seen that before' comments Generac refused to help even a little on the $2232 engine replacement! Does not promote good will Generac!

This incident has been resolved.

I have learned (and agree) that the standby generator in itself is a good unit. We have a 14 KW guardian series. It does seem to be a ‘racket’ in the way Generac wants to send out their Servicemen for basic routine maintenance. Only the rectangle air filters has to be ordered, doesn’t seem to be available elsewhere. GENERAC wants us to always be buying maintenance products from them only. We have found for our GENERATOR you can use FRAM TG4386 ‘oil filter’ and not having to buy GENERAC brand. If ever we will need our generator running ‘long term’, having plenty of oil, air & oil filters, spark plugs, couple fuses on hand is essential. Stock up on their air filters — everything else buy local.

I can’t believe they sold me a lemon!!! I purchased a Generac standby generator from Jones 2 1/2 yrs ago. It stopped working with only 38 hrs of usage, barely use! They came and did a diagnostic. It was a bad rotor, they said that the parts was cover by Generac but I have to pay the labor, total cost was $2,700. Almost the price of the generator!!! I should of done my research on Generac before buying!!! Go to Consumer Reports, people complain about the same issue with the rotor. Shame on Jones for purchasing from Generac and selling to its customers. Don’t think about purchasing a Generac whole house generator unless they offer you a 5 warranty! What a rip off!!! Generac should be sued and Jones also for not standing up for its customers and providing defective products for its customers.

Run from this company!!! I purchased this deal through the Mobile grid and it's the worse thing I've ever done. Mr. Sparky was suppose to be the installer but they don't do the gas hook up. I paid for a full install and didn't get it!! I had to pay out of my pocket for the gas install. I wish I never bought this. Would not recommend Generac, the Mobile grid or Mr. Sparky.

I paid “South Shore Generator Service” to perform a “Major PM Service” on my Generac 20kW home standby generator. The technician that did the work. Told me the generator looked good, didn’t need any additional work and only had 53 hrs of run time on the unit. The technician also told me that he left me a quart container of extra oil inside the generator’s bottom in-closer if I ever needed it.

I purchased my Generac 8kw generator at Lowe's and it was installed on March 26, 2013. It was installed and regularly serviced by a Generac authorized electrician. It ran during a 3.5 day power outage with no problem in early March 2018 (just shy of 5 years old). The following week it did not start when the power went out again. I had it diagnosed twice by my electrician, one time he did the troubleshooting over the phone with Generac technical support. The verdict: over crank error. Engine is dead. It either must be replaced or I need a whole new unit. It had only run 4 other times during short outages. I have repeatedly asked my electrician and the customer support team at Generac for a specific reason the engine died. No one has given me an answer. Generac said that the reason is because the generator was not shut down every 24 hours during operation for the oil to be checked.

We've worked out an amicable resolution and I am satisfied with their response.

I have a generator XG8000e that is not venting the tank. I called to Generac but they say that they do not provide technical information except if a dealer call. The unit is call portable but need two strong people and a truck to move it. The cost to take the unit to a "dealer" is too much. Anybody with mild mechanic experience can fix it but they do not let you get the parts.

Will NOT be suggesting Generac generators to friends and online! After only 106 hours of light use... the dreaded and well-documented bad rotor issue has hit me. My generator was running for 23 hours during this last Massachusetts Northeastern storm. After 23 hours, the generator died. Turns out it is a bad rotor! Seriously this 14KW generator has only 106 hours on it. Garbage! It will take over a two weeks to fix this just to get the part which is about 450 dollars. JUST FOR THE PART!

I wanted a standby generator system for my house. I got online with Generac. I was contacted by the local place, (I guess), KA Generator PO box **, Edgewood, NM 87015 - Alan, of KA and I talked and he determined what I needed and the price. I decided to go ahead with the purchase. He told me a specific price for the generator, and the installation. There was much contact back and forth, until I had a "final" price. The Generator came in, unexpectedly one day and I had to make special arrangements to store it at my house. Now I needed installation.

We purchased a new 22kW Generac standby generator in June '17. Upon initial installation the unit would not start up properly and the installer couldn't figure out why. When I called Generac they required me to have a service tech come out from a “servicing dealer” and told me my dealer was only a “selling dealer”. Since they gave me the selling dealer info to begin with I had no idea there was any difference. I won't bore you with the fact it took over 3 months to get a quote to begin with when we decided on getting a generator. When a service dealer arrived he determined the circuit board was defective and he would need to report it to Generac and have them send a replacement part. It was finally replaced about 3 weeks after original install and appeared to work properly. Little did we know what the future would hold.

Generac 20KW Whole House Nat Gas Generator - Completely unreliable. Was good for first few years then it's been a nightmare since. Constant failures, no starts, overcrank lockouts. I have only 140 hours run time and have invested so much in repairs, for what I spent I could have allowed my basement to flood and move into a hotel during an outage. Constant conflict with opinions of what is wrong, valve lash goes out of adjustment constantly. Every tech that comes out has a different opinion, all of which are expensive and conflicting each other... Now suddenly I am being told I need a "cold weather kit" yet last year I had a tech come out and blame my battery warmer for constant battery issues, he removed it and said it was not necessary... Now it is? Along with an oil warmer... Maybe I should build a heated shed around it to keep it comfy during the winter??? Not worth the money I spent, not a durable product, not meant for outdoor use in winter.

I purchased the 20kw GENERAC generator in 10/2016 installed 12/2016, due to HOA requirements. Purchased for two main reasons, senior parent with medical needs and two active sump pumps. On 1/1/2018 at 2:30a the owner went out. The very first time that we had a failure this machine FAILED. Fortunately, my parent was visiting with friends and family for the holiday.

Was sitting in my garage watching TV and noticed lights flickering. Went to main power box in garage and shut off main circuit breaker. Then I smelled an electrical burning smell. I looked outside at the transfer switch that is mounted on the side of my house. It was blazing on fire. I pulled front cover off to get to fire behind 2nd plate. I used ABC fire extinguisher to put out fire. If I had not been there and promptly handled it, my house might have burned down. My electrician came the next day to bypass and put me back on regular power. He found transfer switch in bottom right of box badly damaged from catching on fire. Called Generac and resolution dept. called me back not seeming too concerned and giving run around. They are sending one of their certified contractors to look at it. I am not mounting this transfer switch back on the side of my house!!!

We have a 7K home standby generator with less than 50 hours of operating time on the engine and it blew up. Called Generac and was told that they were sorry but that it was no longer under warranty and that there is nothing that they would do.

Installed 15KW Generac generator over 11 years ago and it worked well (with regular maintenance). Utility company rerouted power lines this summer and generator came online while they were working. My lights were too bright on one side, put my meter and read 153 volts. Shut the system down (before a fire started) and called Generac. They had no information on my unit (which I had registered when I installed it). They said they only keep records for 4 years!! I asked for the technical manuals for my unit, which they said they don't have. I found other complaints online. Bottom line... After finding some information online, the voltage regulator was bad (Generac stopped making that model, but no recall notice). Be aware!!

I purchased a XC8000E commercial grade portable generator on 11-21-2017. It arrived on 12-18-2017, with no battery, called Generac and they sent a battery. On 12-31-2017 I tried to use the generator (6 degrees in WNY). There was no AC output and gas ran out of the carburetor on me and the garage floor. Called Generac, they told me to field flash the unit and put fuel injector cleaner in the gas tank, fix didn't work. I got a lot of bs from customer service, like the generator lost magnetism and the carb. gunked up sitting in the warehouse, (the unit was built in early December). After many more calls and emails they gave me the name of an authorized repair center. I delivered the generator to their repair center on 01-03-2018 and it is still there.

Purchased 5k Home generator. From Local Gas Co. and had them install it. Have had several issues with the generator cranking, running, testing...only to find out that our dealer no longer services them! Customer support is a JOKE. They refer you to "HomeAdvisor" which hooks you up with a local company whom charges 500.00 just to run a diagnostic with No REPAIR! With many hours spent online with Generac, and on the phone...and in Generac chat still no progress.

Generac standby generator 12KW/990 HNYWL - After less than 350 hours of operation the engine would start but shut off after only a few seconds. The authorized repair service determined the generator brush holders had failed. An expensive repair was completed and now, a year later, we see the same symptoms again.

I would highly recommend not buying a Generac home standby generator. I bought the 22KW version from Home Depot July 2017. After getting hit by two hurricanes in Puerto Rico, the thing died. Repeated calls to Generac got nowhere, the only response was, "call the authorized dealer". Of which there are very few of in PR, and impossible to get through to after two storms. If I get it fixed myself, it voids the warranty.

Unit paid in advance, while waited for needed city permits. Once unit, electrical work & gas lines & tanks installed... Unit to be started up for inspection. Did not work. Burnt bad. 2 months later... bad. Not replaced. Lots of money invested. Generac said not responsible. Ordered new board, cause under warranty!!!!

Went to use my generator for the 3rd time in just over 2 years and the power knob was stuck in the off position. Trying to get it to spin I think I broke it... Anybody else run into this problem? It figures that the machine is only 2 months out of warranty. The new power knob assembly and knob run about $70.00 plus shipping... I'm not a happy camper!

3 star rating "satisfied with experience" is for the end result achieved, averaging in a 1 star for the Frustration of the hard time being able to warranty service. My experience is best described by the following letter sent to the only authorized dealer that responded in a timely manner - I rate Brad ** & Carolina Generators a 5 Star.

5 month old residential whole house generator has had almost all parts replaced, including 3 new boards. Unit will start very briefly but immediately cuts out. Dealer/installing contractor will no longer return calls and Generac says they will only deal with the contractor. Fed up and seeking legal representation.

Found out that this unit does not do well in hurricanes. The unit was purchased at Home Depot and installed on a house in St. Thomas VI. 2 storms rolled through and left our home without power. The Generac unit did not start after the first storm and after having a recommended service company work on it several times it is now deemed dead. I do not recommend this generator for use anywhere it might rain, snow, sleet or hail. Anywhere else should be fine.

In 2011, we purchased a 14k Generac whole house generator. Installation took 6 months on cinder blocks before the installer came back and he refused to comply with the town required codes. He even installed it without pulling the permits... I found out later after a visit from a town official. The installer had to pull them AFTER the fact. I had to pay several hundred dollars to later have it reinstalled, move gas line, inspections... Why did I bother. The darned thing blew its circuit board during the first winter storm (Massachusetts). Generac replaced it but the whole unit never really worked right. 15 minute self-checks went off pretty well but if the generator had to run for a couple of hours or more...it would cut out. Not good in a blizzard. Yes. I did keep the maintenance up with Generac recommended dealers (tried several) and shovel away the snow from the vents. It NEVER made it through a storm.

We purchased a full house 60KW generator in 2011 from an authorized Generac dealer, unit has been serviced quarterly since installation by the same authorized dealer. In 2013 we had to replace the flex plate, in 2017 we had to replace the flex plate again, three weeks before Hurricane Irma. We live in Miami, Irma hit. The generator worked for 1/2 a day and died, the newly replaced flex plate failed for the third time.

Nice generator. Looks good, easy to install. Purchase generator not doing my research on remote monitoring. If I had known I would have purchased a different generator with a network monitoring system. Why can't they produce a remote monitoring system like Cummings generators.

I am approaching the $14,000 price level on this 22k generator purchased thru Neptune Home Depot and NRG supplier. Shortly after taking my $13,000 NRG closed its doors and I never heard from them again. They "installed" the generator on a slab after ripping up a drainage pipe and leaving the holes. Eventually they came and threw dirt over the still unconnected drainage pipe. They never set up the generator to run properly.

I would never recommend Generac generator. We've had ours about 4 years and have only been able to use it once for just 4 hours - not that we didn't need it more than that, but it was always broken!!! Twice the control panel went bad, we had to replace the battery and the one time we were able to use it, my husband had to turn it on manually and then go out in the middle of the night and turn it off manually. We spent over $1,000 having the control panel replaced again about a month ago, and the repairman said Generac will only guarantee the part for 3 months!!!

Purchase 20 KW generator in May 2015 from Generac. It arrived with two unattached wires and stopped after three hundred hours. General dealer inspected it and found rotor and stator defective and estimated $2800.00 to repair. General decline to warranty it. Generac warranty allows 1000 hours for first year for International customers but not American customers. I filed suit.

Whole house generator - I just want to express my total disappointment in the fact that nothing is being offered or done to help with getting things taken care of. I basically have a box on the side of my house that can’t do anything. I have a portable that is much older and that was taken care of by the manufacturer as a service to me. They split the difference in cost on repairs. What bothers me the most is the fact that everything was done to ensure that the generator was ready to do its job and when actually needed it totally failed miserably. I am a plumbing salesperson and none of the manufacturers I deal with would ever just disregard a customer especially a loyal one.

Generac 1750-Lowe's Chester purchase - This was reported following year, sure still on record but could not find it. Fail 1st year to start-repaired at my cost. Failed again that following year, & on Sept. won't start again, never has and needs back to local check again. Really after $2500 expense upsetting. This one was definitely lemon.

My generator ran 96 hrs without any problems during Irma. It's a 7550 EXL about 5 yrs old. I noticed black cloth like material coming out of the area on the shelf between the engine/generator and the fuel tank. I called Generac the first rep told me it was no problem it was for sunshine. The second rep told me he could not find the part number as it was made by Briggs and Stratton. I looked in the IPC that came with the unit and gave them the P/N (**). Then by magic they told me this was not really needed to operate the generator. I believe this to be either lack of training or lazy. In either case I called again spoke with a parts person told me this cloth was $41.00. I think this should be considered warranty.

We purchased a Generac 14kw whole house generator 5 years ago. We have paid for the every 6 month maintenances since. It has worked well during minor (less than 24 hr) outages, but has <200 hrs. We have paid for 3 costly repairs on the system and when IRMA hit it lasted 4 days of our 6-day outage, temps were > 90 daily with 'feels like' temp of >100. Dealer said 'roster stater' 6-8 weeks repair. When we called back they said they really felt bad for all the Generac failures in Ocala, FL, but nothing they could do.

I purchased a 40K Generator to run the whole home. We have it serviced every year. It automatically turns on once a week. We just experienced Hurricane Irma. The Generator lasted only 4-5 hours before it failed. I went out the next day and it had a "Low Coolant" light on. I tried to put coolant in it, started it up and it immediately poured out and shut down. I would NEVER recommend a Generac to anyone. A lot of Money for 4-5 hours. Waiting for a Tech to come out now. Still without power. Thank you Generac.

Bought a Generac XP10000E $3679.50. I would like to put the events back into the correct order. The lady my wife and I rent our house from made the arrangements to install a double throw manual transfer switch and the wiring from transfer switch to Generac generator. That I and my wife bought. The electrician, who is licensed to do so, was here at our house making the final connections AFTER the generator was delivered. AFTER all the connections outside were made, we came into the house and UNPLUGGED all the electric outlets. We went back outside started the generator. Plugged in the 50 amp plug and moved the transfer switch lever so the electric was coming from the generator. So there was no problem with the breaker switch at that time. We went back into the house and the only appliance drawing electricity was a ceiling fan that operates on a remote control.

I purchased a Generac 22kw Guardian natural gas unit with their automatic transfer switch (installed by the Generac dealer) around 2 years ago. The output is enough to power everything in the house. 2 weeks ago we were hit with tropical storm Harvey. Our neighborhood and town lost power for 2 weeks. The generator started, transferred and ran perfectly without any problem for the entire time around the clock, the only thing I did was to shut it off every 24 hours for 20 minutes to cool down and to check the oil, after pushed the start button we had power again. Many, many homes were flooded, total town was without power.

I have owned two Generac natural gas standby generators. Both experienced mechanical failures after approximately 30 hours of use, and Generac refused to cover them under warranty. I will never buy another Generac.

Twice during the year, I emailed Generac through their Customer Support address on their website regarding two separate problems about my Generac Guardian Generator. Both times, I never received a reply. I tried calling a number of times but wait time was much too long. Always tried again a few days later, same response -- wait for a long time or call back. I was never able to speak with a representative. Why spend so much money on a product that has no representation? Never again! Also, it's a poor design for areas that have deep snowfalls.

I purchased a Generac 14KW Guardian generator in 2014 which did not have the capability to switch the service run cycle from every week to every other week, an option the newer models have, and saves both propane and wear & tear on the generator. The option would be available with a firmware update for the generator's computer. When I called Generac's Customer Service about it, I was told my generator was not setup to go to the 2 week option.

20 kw Generac generator with RTS series 200amp transfer switch - This unit was installed 9 years ago. We've diligently maintained the unit since its installation. Around midnight on the third day of hurricane Harvey's brutal rainfall pounding, some of our lights began flickering uncontrollably. Upon checking the generator, a strong electrical odor was present. Through further investigation it was found the transfer switch had malfunctioned. All the power to the house had to be turned off to stop the flickering. As a result, we are now on our third day without power. We're the only house in the neighborhood with a generator and the ONLY house WITHOUT power! Be careful spending lots of money installing expensive generators. You may find yourself the only person without power!!!

I spent over 15 thousand dollars on a Generac 27 KW generator. I also spent extra money to obtain an extended warranty. Buyer beware!!! In the three years I have owned this machine, it has broken down twice. I have no issue with something mechanical breaking down.. especially when I have an extended warranty. The problem is Generac's warranty service and their inability to provide replacement parts in a timely fashion. It has been 7 weeks now, and I am still waiting for Generac to supply the warrantied replacement parts for this most recent breakdown.

I bought this generator at a Home Depot store and apparently it was returned and fixed or refurbished so I got a discounted price which saved me about 150. It's easy to maneuver around. Also, it is easy to start and the running time is approximately ten hours. There is very little to service and Generac has a pretty good reputation. I just wish the running time would last longer than the ten hours than it previously had. Also the price could have been a little less but I didn't mind paying a little extra for the quality.

I choice this generator after reviewing the reviews online and using consumer reports. This brand is lightweight, compact and easily transported where ever you need it. Also, the large fuel tank and easy start features whether using battery start or the pull cord make it very easy to use. There is only one thing I would like this generator to have is a remote control start. That would be great.

We purchased this generator because of an upcoming storm that we knew was coming. We chose Generac because we had read some very positive reviews on this particular model, it was large enough to withstand and perform without hesitation and it was in our price range at the time. It worked great and it was able to supply the power that we needed quite sufficiently throughout the entire power outage. We have had no trouble starting it since we purchased it. Though it should have a lighted function board, and that the choke should be easier to access. The on off switch was also getting a good bit of condensation around it when the sun went down. But it has plenty of outlets, it was very economical for us to use and ran more quietly than most of the other generators that we have bought in the past. It is the best on the market.

Best purchase in my life. Generac is always my main choice for a generator. There were plenty of options but this one stood out as the prime choice. This has all of the features at an amazing price and I would buy it again if I had to. It’s powerful and compact, always helpful and handy. With power and this generator, there is nothing standing in your way. However, the size of the generator could be even more compact, always room for improvement. There could be more outlets for more widespread use with the power too. Other than that it really is the perfect generator.

Bought the whole house system to have the comfort of having electrical power available when weather or other conditions cause power outages for any lengthy time. Living in Florida provides warm and sunny weather but frequent summer storms and possibly of hurricanes which can interrupt power for several days. The Generac Generators are the leading brand of small business and whole house standby electric generation. The units are designed to withstand the most difficult situations, ie, stormy and rainy weather. The units are permanently wired into your homes electrical panel for immediate start up on power outage. The only drawback about their brand is the initial upfront cost for the unit plus installation and electrical hook ups. Despite these factors the units are worth every penny spent upfront.

I first looked online for a brand, then compared prices online and at my local hardware store. The display and packaging were very easily informative, which helped me make my choice easier. It performs like a standard generator, and the fuel tank is large, also. This generator has been completely reliable, has worked perfectly so far and has had no faults or flaws. Generac has done an exceptional job making this generator.

I compared generators online and read reviews to narrow down my choices. After that I picked the brand and emailed the company for more information about the product. I choose this particular brand because of the reviews and the specs fit what I was looking for. I have bought 11,000 watt (lp) and I have installed it for a year. It's not the largest but it handles every vital need. It automatic power up when I had a power outage. Also, to have the ability to lock the cabinet and prevent it vandalism is great. However within the first week I had to replace a faulty starter, but it was still under warranty so I was able to replace it easily. I wish there were lower fuel usage or alternative fuel source. My fuel usage is about 2 to 3 gallon per hour which is good, but there are always a way to improve. Other than that, it is great.

Generac Power Systems are very reliable... I love that it works so quickly. I chose this brand because my friends had used it. When I said I was interested in getting a generator, they recommended Generac to me. They told me many great things about them, and they were definitely right about everything! I am so glad I chose Generac! Honestly, though, I wish the installation was faster... I am a very impatient person (hee hee). But they took their time with installing and that made it very sturdy. It is also very energy efficient and it had a reasonable price. It is perfect the way it is! The customer service was great, too.

I like that you can have it for a long time and get a lot of use out of it. I also like that it has a long charge life. But I don't like sometime the battery life goes real quick. You to find another way to power it up. It is a good way to find you need the generator for life saving moment and it don't perform well. But it is a good bit of different brand you can use. They are very versatile. I also like the features it had to offer to help you get by and that the cost of Generac was not that much at all.

I have had this generator (Generac mobile 7.5kw) for about 10 years and have never used it. At the start of hurricane season I take it out to check it. This year when I did that it started for about 10 seconds and then died. Each time I started it, it did the same thing. I contacted Generac about it giving model and serial number but they did not recognize it. Even though it was a Generac sticker on the machine, they told me it was a Briggs & Stratton motor and to contact them. When I contacted Briggs & Stratton they did not recognize it either although they had manual on that Model. I think the problem is the low oil switch but without a diagram I don't know what it looks like or where to find it. After reading some of the reviews I think I was lucky not to have to use it at any time. Is this the buy America future?

We had heard some good things about Generac from other people plus we had a major power outage and had checked many stores in our area and most were sold out but Costco, where the price was good and they had some in stock. The model we have is not a super large one so I am able to move it around because of the wheels. It's medium sized but it has worked well for us during power outages and can at least run the fridge, freezer, and not long ago also a space heater to stay warm. But it would be nice if it was a push button start. I have a bad shoulder and cannot start the generator myself. I need my husband to start it for me. And more plugs would be nice too.

I looked at every place and rented lots to see how they work and then went to Home Depot and looked at them about five different times and decided which one to get and I got Generac Power Systems. The generator powers everything and has lots of plugs. Runs great. Looks nice and clean as well. Also, it is very quiet and has a very big gas tank. It is easy to start and runs a long time on one tank of gas too. But I would make the generator lighter, more easy to store and handle, and make it with better wheels like the ones that you put air in and make it a different color so it will not stand out so much.

I saw a commercial advertising the home standby system so I wanted to see what the new phone link technology was about. I'm seeing all these bad reviews. I have had my 12k natural gas home standby system since 2006. Had a regular electrician install the system. We left it at factory setting and didn't do the gas change setting. Unit has worked well, have run for over 12 hours without any problems knock on wood. I really enjoy this back up unit. The only problem noticed with all units is the exploding battery after 2 or 3 years. Don't know if it's the unit or battery.

I read reviews and Generac fit my needs and budget and home circumstances at the time with a hurricane coming. It meet and exceeded my goals for a home generator. It's dependable and it works great and powers my house needs.

I really like the new generator I bought from Home Depot. I selected Generac because my friend recommended them to me. My good friend has the same exact one that I have, (I got the idea from him) and his worked pretty good at a camping we were once having. I thought it would be nice to have my own so I asked him and he told Generac. I loved this one because it works way better when it was time for my family to use it. It made me feel like I could bring my family anywhere at any time of the day.

I was in need of a generator very quickly because of a pending hurricane storm so I went and purchased the Generac Power Systems generator because of recommendations/review online. The generator I purchased has many features including a very easily portable wheelie system along with a very large and suitable gas tank and an electric starter. However the petcock valve on the generator broke very easily and I was left without a generator in the middle of a potentially very dangerous storm. This left me and my family very worried and we were not satisfied with the performance of the generator system.

In the past, I have seen many commercials and I had seen and talk to other people that had this type before I decided to get one of them. I like the style, the power and the safety of always having power to use, especially during power outages. They have a done a very good job on the design, look and durability of this item.

We purchased Generac because it was a good value for the price. It is small and we only needed it just in case the power goes out. We have been able to power up our refrigerator and a lamp and something else that was small to help us out during the last power outage. We have a small corn burner that we could use if it was cold weather and I think that we did use it with the generator at one time and it worked fine. I like that it is compact and portable and able to use it for several things to power up during a power outage. It is very easy to store away because of its compact size. Inexpensive to buy and works great for the needs that we have.

I selected Generac because it was less costly and more effective than others. I like its cost, quality, brand value, reliability and flexibility. It did meet my initial expectations and I love to have this on. I do not think there is any other better than this.

I selected this brand because it fits w/ what I need it for, I was also able to narrow down what I needed to use it for and was given many choices to choose from by narrowing down certain aspects I desired in a generator. I like that it's for home gatherings and small projects. It has covered outlets in order to protect the outlets from the elements. The wheels never go flat because they are heavy duty and can withstand any terrain. Only thing I dislike is that I didn't buy 2 though.

I purchased this brand because it is reliable and they have great pricing on their products. This brand stood out to me the most when purchasing the generator. I like being able to have a backup unit when the power goes out at my house. And that it is able to hook up many plugs into it. Although it would be amazing if the generator could be a little lighter in weight.

I am writing to inform your customer base of what they should expect if they encounter a problem with their Generac generator. I run a mobile food trailer operation and purchased a Generac generator from a local electrical company (great company by the way) in July of 2016. In October of 2016 the generator failed me and the owner of the electrical company personally picked up the generator from my location and took it directly to a certified Generac repair shop. Since October of 2016 I have been renting a generator to run my business and the costs of these rentals have almost surpassed the $2,600 that I paid for the Generac generator initially and I still do not have my unit back...

Before I bought this generator I did my research online and read reviews and got quotes. Then I went to the store to get a better look at my options. I ended up buying this one because I only needed it for a few items whenever the power went out. This generator is not as big as the others but it will do the trick to power up enough household items during a power outage. I have the lighting and garage door and boiler and also fridge being powered by the generator during power outage. The generator is good for the price but I had issues with my first order and it was moving a filter and parts were damaged. Items need to be inspected more carefully, but their customer response was great and I was able to replace it all with no additional cost.

A friend recommended Generac and it was in my price range. It did meet my expectations and I was very happy about that. I like that it is handy and works well. It has never failed me and I have needed it many times. Also there are many features that are very easy to use. The functions and features are easy to understand. I would recommend this generator if you want a simple experience.

I purchased this brand after reading reviews and checking out other generator. It runs pretty quiet. Had power outage and had electrician hook up to the refrigerator and garage door. It's not the largest but it can handle every necessary need when there is an outage. The oil change and maintenance is easy to do and straightforward. The instructions are written clearly with diagrams. But I had an issue with it not starting and during the test it showed stopped alarm overcrank notice. The installer found that the unit shipped without the filter and that was easily fixed. Overall this was the best price for the quality I needed without breaking the bank. It's good to go into the store and check out the product before the purchase and look up all your options.

Generac Power Systems came highly recommended from friends and family and I just went in the store and bought it. It's fume free, stays outside my home and works for a long time plus also powers almost the entire house. I am overall happy and satisfied with the product I paid for.

I purchased a generator that failed within the first four hours of operation. I took the generator to Aspen Leaf (the Generac qualified service and warranty technician) and I was informed that "there was a fuel issue that wasn't covered under warranty). Aspen Leaf could not provide me details on "the fuel issue" or the reason that it caused the failure. When I attempted to contact Generac I was put on hold, after several attempts could not reach a customer service representative. What does it take to get this company investigated! Aspen Leaf is either complicit in the fraud or they should fight for customer satisfaction!

Have bought a generator and powerwasher from Generac and they have the worst customer experience I have ever encountered. My PowerWasher broke after 3 months and they won't service it. Been on the phone with them multiple times the past several days for hours and they do not help. They lie and say I have to call the corporate office but refuse to give out a number. Horrible customer service. Will never buy another Generac product.

I bought a home with a Generac 15kW guardian genset already professionally installed. So, it's a 2006, and now 10 years old. We have lived here now 5 years, and besides the weekly 15 minute test run, it's only turned on once with a live power failure. I service the unit myself, replace the battery once, oil changes with M1, and even put on a cold start kit, not cheap.

I started shopping around at Home Depot and Lowes looking for a portable and light-weight generator for an excellent price. There are a few features I like about my new generator which is the ease of portability and how light it is. I also like the regular prong plugs on the side of the generator. But one thing I would like to see improved on my new Generac Generator is to increase the amount of regular prong plugs on the side along a USB charging port.

We purchased our 15 kw ecogen generator a little over 2 years ago. Ecogen techs installed it. It failed in 2 hours. It took a couple weeks to get a tech out here. Closest tech over 100 miles away. After a couple visits they decided it needed to be replaced. The new one worked fine until our solar failed. When we tried to use it the generator failed again. After 2 weeks we got a tech out. He found the problem but had to order the part. A circuit board in a box that had to be replaced. It's happened twice since. Each time when we needed it when our solar failed. Now it's out of warranty and failed again. Same problem again. This generator is useless off grid.

I selected this particular brand because I did some research on these generators and I found this one brand to be the best and that it was one that could sustain through all types of situations that may occur through storms. I like how easy it is to program and to hook up and how easily kicks on when the power goes out in the house and how much power it has and also how long it last. It works exactly the way I need it to work. Strong and consistent and able to hold power.

I like the fact that it works fundamentally with outages, easy to use due to propane, turns on with ease, long lasting, reliable, consistent, etc. It has served its purpose thus far and in retrospect goes above and beyond. Also, purchasing it was a pretty fluid process. First I asked friends which brands they would recommend, then did some online research and also asked professionals about it. From there that is when decisions were made and ultimately it seemed pretty universal that Generac was the correct brand to choose.

I select because was the size I need and it fits in all my tents that I have. I'm very stratified with this product. I will buy more of them from this company. I have been using mine for while and it held up to what I need it to do. I can take it anywhere. It has different setting. It keeps my family warm when we're outside and it can't be knocked over. When it knocked over it shuts off. I love love love that fact so my tent cant burn down. I like that it portable and comes in my favorite color. I really enjoy taking it on my camping trips. However, I would like to see some in ports in it to charge cellphone, mp3. I think that would be very interesting to see in one of these.

I bought my Generac generator mostly because Generac is known to be the very best generator on the market. It also had all of these features I was looking for as well as an extensive warranty. It is the best in the industry, no doubt. I like that it comes on automatically in case of a power failure and it has a warning audio signal to tell me when it is running low on fuel and also gives me maintenance warnings as well. The only thing I can think of that would improve my Generac generator would be if it would put the fuel cans in my truck, go up to the gas station, purchase fuel and come back and put it in the generator for me.

The purchasing process was easy. I went online to research and chose the right kind and select it and bought it. I look at major stores like lowes.com and many more. My Generac generator helps me use my lights at night especially when I go on long trips. My family loves to camp and fish and hunt so when it gets dark outside I can charge my lanterns and digital devices. However, I would like a smaller generator design for certain task. Not so bulky and easy to handle which I can take it anywhere. I like the most newer models at major stores.

We research and price different brands and models for about 2 months before making a purchase. Most of the ones we research were very expensive, too large and we didn't need all of the output that was available. In the end after reading numerous review we landed on this perfect Generac. We bought what we thought was this smaller sized generator to have just in case, however after a bad patch of weather lasting about 4 days we really had to use it a lot, it worked perfectly. It was great on gas, powered all the sources that we needed, ran continuously, wasn't loud or off putting, and for the price we paid, we were elated. But it could have probably used some bigger wheels, although we didn't need to move it off of our driveway, it seems that it would have some trouble moving over rough terrain. Also if we chose to carry it I would have extended the cradle arms to make it more convenient to carry.

Generac offers all the features I wanted and more. It has a 6,500-watts of power, 389cc OHV engine, has a sturdy portable steel frame with wheels, has a steel fuel tank, four 120-volt outlets, easy to start, uses minimum amount of gas to run for hours. The price was very reasonable for what I got, as is it's power, it portable which was important to me. Quality brand name. It was recommended by a family member who owns one and loves it enough to suggest I purchase one.

I like that Generac Power Systems is simple. It covers the entire home and extra power is available if needed, not that expensive. It is reliable, runs on natural gas and has a permanent tie in to the home's power system. Easily installed, simple to operate, does not need maintenance very often and is covered by a great warranty. I have relatives that have the same units and love the simple set up and automatic start system, easy to maintain. Best brand for the money I invested

I have had the unit since 2009 and have not had any problems. Have done routine maintenance like changing oil and filters but have not adjusted valve clearance on the engine. Recently noticed the smell of gas and in doing some online research it may be the fuel regulator. At the time of purchase I paid $25 for the diagnostic repair manual which is about 1/2" thick. Nowhere in this manual is a list of parts!

It's pretty modern and easy to use. It had easy to grip handles and wheels for easy mobility. It's probably a good choice. I have no regrets so far. I'd get 2 or 3 more if I could. It met my expectations, I chose it because a friend of mine recommended it. We had a bad storm down here in the south that knocked everyone's power out. All except those who had generators. If it had a bigger gas tank it would be a lot better. Other than that I'm completely satisfied with what it does and its features. Everyone should invest in one of these if they haven't already.

Fairway Suites purchased a 100 kW generator for standby purposes. The unit never ran on demand. Within one year it threw a piston during its weekly maintenance run. We called Generac and were told it was not under warranty because the oil needed to be changed because it breaks down in less than a year. These people are idiots. It took almost a month to hear from anyone and it wasn't until I posted pictures on their website that I got a response. Generac is a fraud and worthless company.

XG8000E - This was the third Generac we had fly into pieces. Each of the previous units' catastrophic failure was blamed on the operating conditions the generator was running in. This time we bought a Premo unit, housed it in an environmentally controlled area, and still had a catastrophic engine failure after 300 running hours. Generac was no help as in the previous failings. In this case, the low oil shutdown failed to terminate operations after the oil filter vibrated loose and hemorrhaged oil. Generac's answer was that the shutdown function did operate because there was oil in the crankcase, just none reaching the cylinder. They offered to pay for the connecting rod ($20) provided I pay the 6 hours ($600) labor at a certified Generac repair facility. 3rd time is the charm, I will never own a Generac again.

Generac Guardian generators are junk. My 17kw standby generator failed at 5 years. It had very minimal use. Only used with a power outage. Now it quit working. Had a company look at it that is Generac certified and over $400 later which was a scam I have a pile of junk that is too big to be a paperweight. Generac customer service sucks. I called them and spoke with a useless woman that sounded like she hated her job. Someone was to call me back from my complaints and over 2 weeks later nothing. Don't buy these overpriced pieces of junk. Do your research. Consumer reports say Kohler is the way to go. I am not sure if I want to invest this much again but it certainly won't be with Generac. I had less than 100 hours use on it.

Purchased a 25 kW unit when we built our home (2007). Unit exercised itself properly and seemed fine. First power outage it triggered a low oil pressure light. Had the engine tested and oil pressure was fine. This problem happened again. We had Generac installer come out and test the unit... could not find any problems. This has happened over and over. Long story short... if the power goes out for a short duration (15 seconds or less) the generator will start then shut down with low oil pressure fault. If the power goes out and stays out for extended period (minutes, hours, days) the unit operates properly. I contacted Generac three times about this problem during and after the warranty period. They never called, wrote, emailed or otherwise acknowledged my correspondence. I finally just gave up and have been living with this problem. I read the reviews on this site so I thought I would share my experience. Nonexistent customer service!

We bought a 75000 Generac 3 yrs ago, it has 25 hours on it, the engine went on it and Generac won't do anything about it. We only used it when we lost power. You pay 1000.00 for something that's only good for one full day. Never buy a Generac.

Bought their generator, not cheap!! Got 25 hours out of it and motor seized, will not fix or warranty it to fix it. $1000 down the drain and right when it was needed. Don't waste your money or time. Go with Honda.

We bought our Guardian 14kw generator in 2014. Since then it has continuously gone out on a 1902 fault about every other time it tries to run. We have had the local Generac service shop here come out and look at it, but they are having an extremely hard time getting Generac to pay for the repairs (or even troubleshooting), even though it is still under warranty. They are the only shop in Interior Alaska that does service on the generator. We have spoken to the customer service numerous time (when we could reach them), and they told us that service and parts were covered on the generator, but not replacement. Please explain to me how we should get the things serviced and repaired, when the previously mentioned shop is not even carrying Generac anymore because of their shoddy customer service, horrible warranty execution, and overall nasty fashion of doing business.

I built a house in Montana in 2001 and installed a Generac 15kw propane generator. The generator has worked great mechanically but a 10 cent part break has cost me hours of headaches. One of the two fuse holders broke. Not the part in the generator but the cap that held the fuse. One of the small metal clips broke not allowing the fuse to be held in place. No problem, call general and get an overpriced replacement. Took hours to get through to customer service so decided to research it on the web. Found the part by referencing the part number in the owner's manual. Ordered the part and when it arrived it did not fit. It turned out that Generac changed the part but kept the same part number.

I am truly shocked to read all the negative reviews about the problems that folks have had with their Generac generators. We purchased an 8k stand-by generator in October of 2009 because of the terrible ice storm we had in Schenectady, NY in December of 2008. We were without power for 4 nights, and had to finally move to a hotel for 2 nights, since the house temp got down to 34 degrees. We researched generators after that, and had three different authorized electricians come out to give us an estimate. We chose the one who seemed the most detail-oriented, and they were licensed electricians as well. The generator did get zapped by lightning while running during a power outage once, but the control panel was quickly replaced under warranty without any issue by our electrician. Then there was a loosened and disconnected exhaust hose that would not allow the generator to start.

I purchased this Diesel 20KW Home Protector Generator RD020 in Nov 2014 and had nothing but problems. The Controller went out 5 or 6 times over an 18 month period and it took Generac 2 weeks to 3 months to repair each time. What good is it to have a backup if it keeps going out and it takes 2 weeks to 3 months to repair! After complaining to The Better Business BBB in Wisconsin, and after approximately 18 months, The Resolution Specialist (Who lacked any Customer Service) informed me that Generac would swap out the Generator with a brand new one and the option (Which is what I wanted) to refund my money and pick up the generator was not an option. The swap took place 29 Aug 2016 (Almost 5 months) and as of present, there have been no problems, Knock on wood.

Purchased a 36KW Generac standby generator via their recommended dealer. A year after the purchase the transfer switch blew up. The Generac recommended company who installed the unit had no time for us thus we asked another authorized dealer. After seeing the wiring they refused to touch the system, claiming it was not installed as per Generac nor State code. We just had another issue with the unit and again called the recommended dealer (Generators by Wired, Houston) who again had no time for us and yet again we called another authorized Generac dealer, who too refused to touch the system due to severe code violations.

I have a new Generac XT8000E with less than an hour of use on it. It had plenty of oil in it and still threw a rod that exploded out of the top of the crankcase. Upon disassembly and further inspection it looks as though a connecting rod bolt was, or had come loose after incomplete or faulty assembly at the plant. Less than an hour of run-time on a $1300 machine and now I have to spend $450 for a new block, piston, crankshaft, rings... I definitely wouldn't buy another Generac product. Made in the USA??? Maybe that's not such a good thing anymore. Does Generac drug and alcohol test their assembly line workers? Or do they hire under-trained, low-paid temporary employees? How many out there have Generac generators that threw a rod with little use?

I purchased the 12KW propane-powered standby generator from Generac about fifteen years ago. Except for a burned-out starter (when it tried to start in -20F weather with a weak battery), the unit has worked flawlessly. We live in the country and have 3 or 4 power outages per year of a couple hours or more duration (the longest was 36 hours) -- 5 stars for the generator's functionality and reliability. The motor finally gave out after 15 years with no maintenance other than keeping the oil topped up, and we contacted the local Generac service guys (Ambrose Electric) and they were terrific - always available and always responsive. We elected to replace the unit's motor (rather than the entire unit) and then our troubles began. It took five weeks for a new motor to arrive after the order was placed.

I had to add my review here as someone researching this product might get the wrong idea. I've had my generator for 8 years now, and absolutely love it. Not a single issue. Saved me dozens of time over the years, and frankly I forget it's there most of the time. The only reason I gave it 4 stars was because the local independents companies which seem to service these generators are dodgy. Not Generac's issue really, but I'd give it 5 stars if Generac serviced their own generators. The old adage holds true I guess for generators, you only hear about them if something goes wrong. Would highly recommend my Generac.

HORRIBLE CUSTOMER SERVICE & PRODUCT! We purchased this piece of equipment in June 2015 for our new house that we were building because of the outages we experience while renting with the power turning on/off during the middle of the night. We have 2 children under the age of 5 and this was a piece of equipment that we could not live without. We purchased the 10 Year Extended Labor, 22kw Natural Gas, Maintenance Plan & Transfer Switch (OVER $5,600 PLUS INSTALLATION).

We purchased 20kw home backup Generac Generator in November 2015. It has run weekly checks with no issues. Lost power about 3 weeks prior to hurricane Mathew and started up no problem and ran 6-8 hrs. The night of the hurricane we lost power about 6 pm on Saturday. Generator kicked in for 5 mins and shut down. Tried to restart and restart the controller as per the Generac operator. Would not start. Ended up 20 hrs without power. Fast forward a week later when we finally got a generator company out to the house it took two days to work on it because they have to go through a certain protocol and do a bunch of checks before they can determine what is wrong.

Generator has only 57 hours on it and the controller has gone bad. This is a $550 repair. When I contacted them about it, I was told that they have seen this problem before but will do nothing about it. Stay away from their stand by generators or be prepared to dish out some serious money every 3 to 4 years. Horrible company to deal with. Cannot believe that people are giving good reviews about the generators unless they wrote it too early (before the controller died).

We recently had a brand new whole house natural gas 22,550 KW Generac generator professionally installed by Reliable Power Systems in Boca Raton, Fl. It was tested weekly but not needed until now, when Hurricane Mathew hit and we lost power in Palm Beach Gardens, FL. It went on but ran erratically, causing the power to boom off and on while running. It was so disruptive that we shut off the lights and TV and went to sleep around 2 AM. At 5:30 AM, what we thought was the fire alarm, woke us up out of a deep sleep. Thank God it did and the Fire Dept. showed up quickly. Turns out it was the CO detector alarm and the FD CO reading was at a dangerous level. We weren't allowed back in for over an hour till large commercial fans were used with every open window and door to get rid of the deadly levels. They also tested the unit outside that had an even higher reading.

48 kva generator - Just went through hurricane Mathew in Jacksonville, Fl. Finally the generator gets it test of all tests. Days, maybe weeks without city power. Friday morning the storm begins and boom a tree takes out the power lines and just as advertised the general roars to life. Three days later, generator overheats and auto shutdown. Technician arrives within an hour and half late Monday evening to find a tension spring for the fan belt has broken. Of course the technician has no approved general springs but does rig three automotive pedal return springs to get me through the night hopefully until the real general spring is installed. My point is 10's of thousands of $$$ spent for this very scenario and it general hinges it all on a 5$ spring? I am truly suspect of the engineering and commitment on Generac to high quality and superior generators.

We purchased a Generac portable generator and had an electrician here to install the correct connections for the unit. As required we ran it monthly the first couple of years as directed, although we never had the need to use it for a power outage. When it stopped running we contacted Generac and were given the nearest authorized repair company. We are in a rural area in Duchess County NY, so the cost to have the authorized repair company come pick up the generator was almost as much as our local repair would charge us. And as there was no guarantee Generac would help, we opted to pay to have it fixed, and mailed Generac the information they required, to see if they would offer any money towards the repair. After numerous phone calls and not one return call from Generac, or not one follow through from Generac on anything they promised, we chalked it up.

We purchased a Generac GP17500 portable generator from NorthernTool.com the end of May and put it into service on June 1st for our summer-only business. It ran for 20 minutes on the first day of our new business and then immediately quit completely. Generac told us to contact an electrician, which we did and paid for at our own expense. He informed us that the switch was bad. It was then sent to Generac's "authorized service center". The authorized service center has claimed that it was a bad generator sent from the manufacturer and he has suggested that we be refunded. He was still waiting for a part on July 6th, when we last spoke to him. For the first 10 days, we rented another Generac and it quit after 10 days.

I bought a Generac power washer. I used it for a couple of hours until it ran out of gas. Per the instructions, I made sure the tank was empty, wiped it down so it was clean and looked like new and parked it in my garage. Two months later, I did the same thing. Next time I tried to use it, it would not start at all, not even a cough. I called Tractor Supply where I had bought it and they gave me the name of a local dealer to service it under the warranty. I dropped it off and a month later he called and said that Generac would not warranty it and I should come and pick it up. I went there and after questioning him discovered that he was actually NOT an authorized Generac facility.

I bought a new Generac 5500 watt portable generator a couple of years ago. I never needed it for the first two years. Finally in 2016, I removed the generator from its box. I had to put the tires and handle and a few other things together on the unit. After doing as the owners manual instructed to do before starting the unit, I then test run the unit. It started just fine and ran well, it seemed. I paid an electrician to wire into my house electrical box with a box connection outside. That was great and done well. Now the kicker. I plugged in the provided cord that came with the generator into the outlet box on the house. Started the generator and plugged in the cord to the generator. Now turning on each breaker one at a time that was to be used on the control box as one should do.

I bought a Generac generator with my RV. It has always been very hard to start. If I can get it to run it frequently will not charge. It is a piece of junk. Totally undependable.

I ordered a part through AP Electric. It was a Generac part that was shipped directly from Generac. When the package came the part we ordered was not correct... The box it came in was correct but the part inside the box was wrong. Between both companies no one wants to take responsibility and now almost a year later we still do not have the correct part. Mind you we paid almost $300.00 for this incorrect part. Generac is the worst company to deal with. All you get is the runaround and they will not exchange parts for us. All we want is the correct part...

June 1-16 we had a rash of severe thunderstorms. Within 2 weeks we had 2 direct, explosive lightning strikes to our generator (yes. To the generator) & it was dead, along with all the power in house that it was supposed to protect. We were the only house in a large community to be hit. Comments please.

Purchased a 15KW ecogen. We live off grid and have solar and the backup generator. It ran 2 hours and died. I requested my money back. They said, "No" but they would fix it. It was not fixable, it was under their very limited warranty, and it was replaced 3 months later. The new one just died. It has 441 hrs on it and has been well taken care of. The service dealer is 100 miles away because service people must go to Generac's school which costs them about 5k, 3000.00 for the course, 2000.00 for rooms, meals, and the other stuff they require them to purchase. This particular model is guaranteed for off grid, but it really just a piece of junk like all of their products. NEVER BUY GENERAC PRODUCTS.