Generac Power Systems Reviews

I thought I was buying a whole house generator, but this was not it. This is a smaller generator that only covers my freezer, refrigerator and lights. So I would advise anyone who need a whole house generator, to buy one with more BTUs and ask questions before you purchase. So now we will keep this one, because it is already installed, for our patio.

Rogers H and A did a great job of replacing my 17 year old Kohler with a new Generac. They explained the process well and are very considerate and polite. They explained why I needed a replacement versus a repair and what my options were with models and payment plans.

I've had a Generac 22k for almost a year and it's worked flawlessly. We have had an occasional outage where it started and stopped accordingly but otherwise the bi-monthly test runs on schedule. Only thing I don't care for is the monthly report which states my battery needs attention. It's only nine months old and the last three months same report. Why, it's brand new. Oh well, still enjoying the feel good from having backup.

We have a Generac Guardian Series 20KW generator - permanent, in-ground, fueled by gas line. Totally satisfied with this brand. We don’t have many power outages, but recently had an outage that lasted almost 3 days in the cold of a NY winter. Generator comes on reliably within 15 or so seconds of a power outage, and provides total power to our 2800 sq. ft. house. The noise level is not annoyingly noticeable. We put it in about 6 -7 years ago and have had no service issues, and have it checked annually. After the last outage, several of our friends and neighbors are in the process of getting one. An investment, but well worth it for the peace of mind! We expect it will also provide a return on investment when we come to sell our home.

Generac does not stand behind their product .... I had a catastrophic failure with very few POH, but was given no help because it was beyond their warranty period. It was clear that the unit was practically new with hardly any wear on it.

Bought a Generac generator in 2018 and two modules already gone bad. First time HVAC went out and we called local HVAC company who charged us $95 plus tax service fee only to find out it was a bad generator module. Six months later hot water stopped working so we called plumber who charged us $90 service call only to find out it was another generator module gone bad. Generac did pay for the modules and the labor to put them in but refused to pay the $185 plus for service calls that directly resulted from their poor workmanship. I have later learned that this is a recurring problem with the modules going bad. The lesson we learned is that when anything stops working call the generator service company first. I guess the motto that the customer is always right and let's make it right to satisfy the customer does not apply to Generac.

Owner Mark contacted me and had the problem solved the next day. No place on their website has the correct info on how to download and install the mobile app so that was the problem and looks like it still is. Matt from Generac came out and went through a series of 2 apps to get it to work. Even the guys that originally installed it had no idea how to do it. Very strange that the reply was fixmygen.com is not owned by them but when you enter those exact words it takes you to the home page even with a picture of the owner Mark that I talked to. All good now and love my generator.

Our Generac 20kw with just over 200 hours blew a hole through the engine. Our electrician contacted them (he's an authorized dealer) to get parts to fix it and was told to replace it. Supposedly replacing an engine is more expensive than buying a whole new unit?! This is our second Generac, the first one failed after a storm, to be fair it could have been a lightening hit. But this one was serviced on time and rarely used. It feels like a big waste of money.

If you buy this 8000 watt generator to power your whole house during a power outage, you will actually only have 3600 watts available from the 30A outlet which connects to the house interface. Also, you won’t be able to use the gas saving idle control feature as it will cause damage to appliances trying to start up at such a low initial voltage. The generator must be run continuously at full output.

I purchased one of Generac's off-brand generator (Powermate) this generator was defective. The company opted not to repair the generator and gave me the purchase price money back. A refund was quickly processed. I was notified by Paypal that the refund was complete. One month later I have not received the refund. All verification indicates the payment was sent. Clearly, this issue is on Paypal. The Generac company has agreed to take a loss and are sending me out a new generator. They understand they did their part. However, they understood it was not fair to me as the consumer. This to me is integrity. It shows a concern for the consumer. Obviously, this type of resolution could not be done with everyone. I will always recommend Generac.

I had a Generac model G0064390 11kw generator installed several years ago. During a scheduled service it was pointed out to me that because of the way it was installed, the generator battery would not recharge during use, meaning that the generator would only run for a few days before the battery died. I was led to believe that the issue could be fixed but Generac support has told the installer that it isn't possible to install this model in such a way that the battery will recharge while in use. Fortunately I haven't needed to run the generator for any long periods but I'm extremely disappointed to learn that should there be a long term power outage my generator won't continue to run. I've contacted Generac customer support but no response.

August 2020 - After a derecho (straight line wind storm) knocked out power to a significant number of people in my state, I decided to bite the bullet and buy a new generator. Purchased this electric start generator from Powermate/Generac (note that Generac purchased and now owns the Powermate brand) and it would not start STRAIGHT OUT OF THE BOX!!! Hours on hold and speaking with customer reps who read out of a manual to suggest fixes and still no power, no generator and the only recourse under their 3-year warranty is to take the generator (now with a full tank of gas) to a authorized service dealer. They gave me two options, the first (and closest) no longer in existence and the second almost 40 miles away. Had to give up a day vacation from work and no resolution in sight. I can't stress enough DO NOT BUY THIS BRAND or any Generac products. Lemons lurk amongst their brand...

Purchased a whole house generator from Generac. It had a faulty voltage regulator. After the electrician completed installation and went to test the system, high voltage came through and damaged my boiler and burned out several lights/outlets. Generac refuses to pay for any damage stating the damage is not covered under their warranty. How can they get away with this? I would not recommend buying any products from this company. Their customer service is horrible.

Had a cert. electrician install one at my house.. Started burning 2 gallons of oil almost immediately.. Called the company. They said the unit was overloaded.... I was just running an icebox fan and freezer.. It is a 22kw!! Then I bought a 8000 watt portable. After 3 hrs run time it started knocking.. Called up Generac.. They said that I didn't put the right oil in it...I put the oil that came with it!!!!

I finally received a call back today 9/4/20. I tried to talk with a Tech or a Engineer. I had a Generac dealer install my whole house generator 11/2013. The Generac Panel box caught on fire. Still no answers as of today Why this happened and If we were not home would it had burned our house down.

I owned the generator one year and it had 9 operating hours on it. I overheated and melted all of the plastic components including the control panel. Generac replaces the plastic junk by refused to replace the generator. Equipment that overheats is damaged internally and for every 10 degrees C it reduces the life of the generator by 50%. Generac told me they do not believe there was any damage but they did not perform and diagnostic tests to prove their decision. The overheat damage is supported by the scientific rule known as the Arrhenius Rule. You can google it. Generac fails in every aspect of customer support. They do not honor their warranty or have the technical expertise to make the decision. Do not buy this product.

Had developed an overpressure situation in my power washer. First call to customer service was answered, then placed me on hold for 30 minutes. I hung up. Called back, and was told the pressure would eventually go away. Really?!!

Generac wouldn't honor their 10 year warranty promotion. Generac knows that, by the time they get around to accepting or declining your promotion entry, you've had the generator installed for months and won't return it for a refund. Bullies.

My generator isn't even a year old. It switched on once, short power outage, maybe 20 minutes. It did work. We had another power outage, it did turn on but in less than 4 hrs, it quit, this is at midnight. Called the # provided for service, no answer. The man did come out this AM, "a part is broken". I did call Generac, a lot of lip service, they did nothing. Don't even bother to call them, waste of time. I paid over $4000 (2019) for this unit, that's about $1000/hour to have power (2020). To say I am disappointed is an understatement. Would I give a recommendation to buy this? No way. If I could give them 0 stars, I would. I sold my portable generator to a friend, it worked a lot better than this. Don't believe the commercials that it worked for 24 days, mine barely made it 4 hrs.

If you're going to buy a Generac generator, Make sure the installers are certified. Adam Malavasic from Left Coast Generators Illegally installed mine 3 years ago without a permit from San Diego County. During my solar installation I had to pay an extra $3000 to have it done right. These are the photos of the correction. Moon wobble, Buyer Beware, Adam is a fraud. Generac corporate claims no liability for this illegal installation that cost me $19000 to install and almost $5000 to repair to get a permit with San Diego County. Before you decide to install this generator think again. Try anyone else because this is a nightmare.

Generac would NOT cover a repair on a NEW generator that is registered with them. I misplaced my receipt is the reason they gave me. Charged me $185.00 to replace a NEW carburetor with a NEW carburetor.

Updated on 05/11/2020: According to Generac, it's perfectly normal for water to pool on lid. I disagree. The lid appears to be sat on or strapped down by Generac or their installation vendor. So beware. Both claim, it's normal. My first try at posting this was unacceptable to the moderators. I contacted both within days of installation November 5th 2019.

I purchased one Generac off grid Eco Gen. 2 wire start. Lots of promises. Don't buy this generator. It does not come activated for too while you're start. You cannot self install it because of that and you will pay at least $1500 on top of it to have it set up for 2 wire start. Furthermore this service is terrible. I have gotten 2 of these generators in the last 3 years. You can never get a service person to fix them. I have to load them up and drive them to a service center hundreds of miles away. If you want a propane generator make darn sure you ask if the jets are included or they will not be.

My generator was installed 6 years ago after weekly power outages at a reason if 3 to 4 hours at a time and I was fed up and cranky about it. It was installed by a reputable HVAC technician and electrician. Needless to say the weekly power outages stopped after I installed the generator but it did kick on a few times when we had outages. I can't complained about it, it kicks in right away I can even have my AC on it in the summer and the motor keeps its rpm doesn't even struggle. I have a 7000 50amps that's half my house on it and it supports it. The only problem I have is the app as been removed in Canada. They did refund me what I just paid. A little maintenance goes a long way in the long run.

After experiencing a power outage during the height of a cold Kansas winter, I was very excited to put in an automatic generator when I moved to Georgia in 2011. I purchased the unit through our local Home Depot who used a Generac certified installer. I also signed up for a regular maintenance program with a local company. Unfortunately, two days after the installation we had a thunderstorm and lost power. To my chagrin the Generac failed and provided no power for our home. When I called up the Generac company for support I was told that the repair for this brand new Generac generator would not be covered under the warranty despite the fact that it was installed by a Generac certified installer. I told them to make a service call anyway and that we could discuss responsibility for paying for the repair later. Someone did come over, but before he would look at the unit he demanded my credit card prepayment.

Bought a in home generator from Generac. When it was delivered there was rusted pipes and rust around where pipes connect. This was a defective generator and they agreed to replace it with a new one. After they put me off for 6 months, they then, refused to replace rusted generator. But they already had my money so I am stuck with a used 10.000.00 generator. The dealer tried to request a new one but generac made them replace rusted pipes. I paid for a brand new one but received a rusted used generator. Beware of generac! Would not recommend them. Their customer service was terrible in my experience.

Got a brand new diesel generator hooked up and it was not working. My electricians troubleshoot the problems with Generac and found it to be the panel. Had to wait 2 months to get them to send someone and we had to pay the diagnostics for them to find out it was the panel. Will never buy another product from generac.

I put in a new Generac Generator Model 5887 Serial 6815311 when I built my house. I have a company do a pm on it every six months. Today they send me a quote to install a new cylinder head for $700. I could believe it I have really use the generator, how could it possible have a bad cylinder head. Very poorly built. I WOULD NOT RECOMMEND GENERAC. I have a 25 year Kohler at my business that has a pretty good work out over the years and have. Never had a problem.

Updated on 01/21/2020: After several email exchanges with Generac, the last one on 1/10/20, I have NOT heard a reply concerning their validating my claim for an extended warranty commitment. According to the last reply from Generac, they asked for the model and serial number of my equipment (which I immediately provided) presumably to verify my installation qualified for their "free" extended warranty. Needless to say, it should NOT require 10+ days for a response.

Updated on 01/07/2020: Update - just spent about an hour on the phone with customer service / warranty people. They told me that they have no contact with the service side or warranty side of Generac business & they can only contact the servicing dealer I am already dealing with. This company is a total joke. Warranty on a brand new (30 hr of run time) generator is worthless. If you buy a generac be warned - should have bought a Kohler.

I just installed new generator week ago and today I spent some time enabling its wifi. It was very disappointing. First of all, you can't do anything from PC. You can register and create account on mobilelinkgen.com, but after that you can't even login to their website, can't see your generator status, nothing. They offer ios and droid application, but free application doing really NOTHING. After two hours of network installation I have downloaded their free application, started it and.... it says "your generator is ready and battery is ok". That is it, and there are totally nothing else there.

I am retracting this review. Dealer notified me that I did receive the 10 year promotional warranty after all. I verified this with Generac customer service. This could have been totally avoided if Generac had informed me of this when I initially called or when I made a subsequent call. I have no complaint otherwise with Generac or the dealer, Warren Welding. Warren recently serviced my generator and did a great job. My apologies to Steve ** and his company for my previous review.

Purchased generator, open box contacted Generac that few parts missing. They told me to contact parts and order missing parts but not their problem. I purchased parts. Went to use generator for first time with new camper and 30amp 110 plug did not work, later after using 30 amp 220 plug stop working after using twice on well. Used the 50 amp 120/240 plug until 50 hour oil change. Dealer found breaker weak and needed to be replaced. Generac would not cover under warranty, due to I put in warranty registration year and half after purchase. I thought I had registered at time I was looking for parts but had no proof. Take screen shots or you end up with a bill of $224.03 for new breaker and $75.00 install charge.

Bought stand by generator. As with many of the people in reviews below, Generac doesn’t have many qualified generators as their generators are complicated and they don’t honour promotional items (as many have said here). They are simply dishonest. Don’t trust.

I asked for estimates from 3 companies to buy and install subject generator. Generac advertised that if you bought the generator before a certain ended that you got a very long extended warranty so I chose them also because of reviews of other companies offerings. I chose one company over the other very good companies because of price and the Big box outlet that would provide a contractor that would install the unit after Big box outlet purchased it. The installer was also a recognized installer by Generac.

In a nutshell. Went to Generac's dealer/service portal to find a handful of companies that are supposedly capable of servicing my whole home 35kw generator. Not one of the so called "authorized" dealers is trained for liquid cooled generators, only air cooled. One dealer said they could service liquid cooled but when technician arrived he said "I need to be truthful with you. I am not certified in liquid cooled." Received bill for $292 and absolutely nothing was done to my generator. Nothing! So now I have to pay $270 each way for travel time for a dealer that's 2 hours away from me, $135 per hour travel time.

We bought a Generac 10000 Generator brand new for emergency backup through our electrician who is a Generac dealer. It arrived with factory defects. The air filter cover is cracked preventing the winter/summer knobs from functioning. Major snowstorm today and here we are with a nonworking generator.

Our generator is 8 years old but has less than 320 hours. It quit running a couple weeks ago and gave us a low oil pressure warning. The generator has been serviced on schedule by the installer. The tech inspected the generator and said it is a failed oil pump which is due to other internal engine failures. He said our only recourse is a new motor. Generac gave us 2 choices. New generator at full price or new motor at full price. Buyer beware before purchasing generac.

I emailed them twice through the "contact us" link asking a couple simple questions regarding maintenance of the 92460 5.0 liter engine. Crickets. You may want to consider this lack of support in your vendor decision.

What a horrible experience. A Generac rep scheduled an appointment with Ally Electric and Solar. No problem right! As the date came closer, two days out, I thought maybe I should confirm my appointment. Turns out, the "Ally" guy says, "I have no idea why Generac is scheduling appointments for us, we don't have an appointment for you and have called them to stop doing that." WTF, seriously, what kind of outfit is this. Done with Generac; there are other manufacturers out there. No thanks!

After 3-1/2 years the generator started leaking oil through the casing. I was very lucky to discover the leak before the generator lost all its oil. As a component that must be available even at the worst possible time, development of a leak after so short a time is unacceptable.

My standby generator was installed after Sandy. I needed the generator three times since then when the power went out. The transfer switch did not operate and the power did not transfer. Each time they came out they said it was fixed and it wasn’t. I’m crossing my fingers that it will work the next time. They said it’s fixed again.

Was told when I bought the generator and transfer switch as a package I was told that both would be covered for 5 years. The generator worked ok for 4 years with little use. The transfer switched failed to transfer properly and would not transfer correctly back to Idaho power. I called warranty service. Was told to call Generac local service. The local service had to call and see if transfer switch was covered.

I purchased a home Generac system to ensure that my medical equipment would always be powered during an outage AND for the promotional 10 yr ext warranty. I am a disabled responder due to 9/11 RELATED ILLNESSES and this was vital to ensure my breathing equipment would not be interrupted. Unfortunately I submitted my promotional submission a week late so it was denied (the 10 yr promotional warranty).

Approximately 12 years ago, I purchased a Generac Guardian Elite generator which cost me $12,000. Overall, including the construction costs and maintenance costs the machine has cost me approximately $22,000 to $25,000 over this period. The machine worked well in the first year but has never worked properly since that time.

Generac has installers but if one goes bad and goes out of business and causes damage to your home they won't help you out!!!! BE VERY CAREFUL ON WHO YOU USE BECAUSE GENERAC WILL NOT BACK THEM!!!!

Installed after last hurricane with help of my electrician. Unit has reliability performed self tests and power outages for two years. Power regulation is as advertised. Have not used 10 years warranty purchased.

My generator, after about 4 years had the circuit breaker panel door break off on the hinge line. I got a replacement part 0J7120B for $41. The new part where you fasten the circuit breakers to the panel, fastener hole broke out the same way as the door broke off. The panel door assy. is garbage. Generac told me that if the panel did not break during the install of the generator it was not covered under warranty. Well the new part will break if a few years because of the spring load to hold at the hinge line and the cheap plastic.

Less than a year after installation of my home generator I had the local dealer service it to be sure it was working before hurricane season started. The serviceman discovered that the battery charger circuit board was not working. He ordered a replacement and told me it should be covered under warranty. A few weeks later I received a bill for over $600.00 from the dealer. They said that the warranty claim was denied.

I sent in a request for a price on a home generator through Generac’s website and was quickly contacted by two local dealers. First one commented on what an easy job it would be but then gave an installation charge of $3400.00. The second dealer was within the price range I had been told to expect, by family and friends who had also purchased a Generac generator so I signed an agreement with him. He required payment for the generator, $4500, before he would order the generator so I wrote him out a check. It has been a nightmare ever since.

COST OF PARTS RIDICULOUS 6500. Stator shorted out--cost of new stator exceeds cost of new generator!! Go figure. Motor runs well--will not make electricity----what a great how do you do!! On a cattle farm in Virginia--need power when the lights go out--will I spend more money with Generac?

I bought a large Generac natural gas fueled generator to power my entire home in 2009. It has been one problem after another since installation. The local distributor service techs charged me a lot of money for their service and many times had to come back and fix the same issue they thought they fixed the time before. The generator dealer for Generac that I bought the unit from out of Marion, Ohio in 2010 went out of business in 2013. I do not have the service records during that period of time. I know there were several. Since 2013, I have had 17 issues that needed addressed by service techs. When I called the main office of Generac in 2018 and asked for some relief on the purchase of a replacement generator as the one I owned was clearly a lemon, they said simply that "it is out of warrant." I would never buy one of their products again and would urge those reading this post to shop around.

PSA if you are looking for a backup generator for your home, Generac is a fraudulent company. I purchased a generator back in March and they still haven’t installed it. I have received texts every other week pushing the install back. I had no choice on the licensed dealer that they sent out. He signed me up for the credit card. I’ve made 3 payments and they have installed the concrete pad, the gas line, the panel and they still haven’t installed the unit. This dealer has 2 BBB claims. Generac has done nothing to help they said they would call him and haven’t solved it or refunded me. I have been patient with this process for months but enough is enough. Please don’t make the mistake I made and buy a generator from them for your home. Please share this. Oh and they just took their website down.

I purchased my Generac Synergy generator in 2015. Luckily I have not had to use the generator often. When I have had power losses, the generator operates terribly. It is suppose to adjust its speed to match the electric load needed in the home. Whenever a major appliance comes on in the house, all the lights flicker, other appliances shutter (like refrigerators, A/C units, etc.), then the generator accelerates and everything brightens again. This certainly isn't good for all the electrical appliances in the house, especially those with compressors. I've had the unit checked twice and it continues to operate the same. I have the 5 year warranty but have little hope that they will correct this thing before the warranty runs out.

We bought a household generator when we built our house 5 yrs so it had never worked right. Several service calls and here we sit in the dark yet again. It will start up for maybe 30 seconds then shut off. They come out at it is good, then when we need it, we are left in the dark every single time!

Am on my 3rd control panel in 5 years. Product poorly made, and customer support from the front office stinks. It took me about 3 mos to get a part that was under warranty, and I had to contact the front office because the warranty people just fritter around all day. Do yourself and buy any other brand. I feel like a dope for buying a Generac.

We have a 5 year extended warranty on our 11kw Generac Automatic standby generator which expires 5/14/2020. The warranty covers both parts and labor. The generator has been serviced continually by Barros Companies (a certified Generac dealer). Its last maintenance was January 2019. Our generator stopped working in February 2019. Barros came out multiple times for repair and on April 9, 2019 declared that they could not fix it and the engine needs to be replaced under warranty from both Generac and Barros. That's the last I've heard from Barros.

In December of 2013 I purchased a propane stand-alone generator. Over the course of the next 5 years, I ran it for a total of 45 hours. Now it won't start and won't produce electricity. The company will not do anything at all and has fallen back on the warranty language that I didn't change the spark plug after every season. I understand the fact that the unit is out of warranty but it seems like a generator should run longer than 45 hours over the course of five years.

Good luck if you have one of these generators.

I purchased an Ecogen 6kw for my solar system back up. The unit has 300 hrs. 4 months past the warranty we started having oil pressure issues. Had a service person come check, he adjusted the valves and left. Still same problem. He came out again. Told me probably not worth fixing. Minimum repair over 2000 dollars, Generac's response was "oh well." Found out right after I bought it. They discontinued this unit. Now is cloudy and cold and I have no power. Thanks Generac.

My new home came furnished with a Generac 24 KWH whole home generator. After three years the unit has suffered a catastrophic failure that will require almost complete replacement (8000 dollars). It has been properly serviced by a certified Generac dealer but because it was only offered with a 2 year warranty at purchase, the company will do nothing for me. After years of complaints the company has significantly extended its warranty program but based on these reviews you can count on them anyway. I will never again do business with this company.

I bought a whole house generator through RC Watt. It was installed. Two days later my furnace blew. Had to be replaced. I was promised a full 7 year warranty was not given. Then I paid a different company to maintain it and I was charged 47.00 for a part and 190.00 for labor after paying 250.00 for maintenance. The company says it will not cover these fees. Breach of warranty.

Generac Power Systems does not stand behind their warranty. I purchased a standby generator in 2016 and the extended warranty in 2018. A few days ago, the Generac cold weather kit shorted and blew fuses and caused the genny to not operate. Generac denied the warranty service due to it being an "accessory" not part of the generator.

I purchased a Generac 20kw standby generator in 2011 and had it installed. We live in an area where power outages are rare so the bulk of the time on the generator are the weekly exercise hours. I followed their maintenance procedures to the letter and then some. As per their service schedule, I changed the oil and filter after the 8 hour break in period and then twice a year as opposed to their suggested 200 hours or every 2 years. Spark plugs and air filter were changed yearly as opposed to their suggested 2 year/200 hours. The generator is placed in a non dusty environment and we are nowhere near the beach so salt air is not a factor. After 112 hours of run time the oil pump is not producing sufficient pressure and the generator shuts down. The oil pump is buried in the center of the engine block so changing that is not an option.

They have turned a great product in to a piece of junk. You have to have activation codes connect to wifi, and have a degree in computer science to use the new standby generator. When I called customer service to help with getting it started he was very disrespectful. If you move the generator from its first location to another house it will not run and voids warranty. Ask a lot of questions before you buy their new products, old stuff was great now not so much. He said now it is like Windows software you truly don't own it they have to approve every thing. It will not run if the software is not up to-date. You have to have internet wifi to update or a memory stick to update or run it in limp mode, it's not a generator. It's a computer. If you live in the city and are a Millineal you might like it but over 40 and live in the country forget it.

I bought this generator to power a cabin. Had the authorized dealer out several times. The last time he was out he said there is no compression. JUNK. Called Generac. Keep in mind this is less that 1 yr. I was told no warranty because its off the grid. Meaning no other power source. This generator is a big generator and was purchased solely to power the cabin. Waiting to hear from Generac Resolution. I do not recommend this generator. Sorry.

I purchased the 22KW generator in December 2017 and 12 months later the unit had a catastrophic engine failure. I contacted Generac with a request for a new unit and was advised that they would only replace the engine. This was an expensive unit and should have never had an engine failure with very little use. Two neighbors purchased Generac generators based on my recommendations. Hopefully my neighbors will not have a similar experience. I can assure you that I will never recommend Generac to anyone again.

Purchased a 50 kW diesel generator and ATS (automatic transfer switch) through Power Equipment Direct in late August. Due to the size, this was a build-to-order generator. Generac kept pushing back the delivery date, finally telling us in January that they couldn't get the diesel engine. We had to cancel the order and got an RMA to return the ATS that had been delivered. We shipped the switch back on 1/10. The switch was received on 1/14 by Generac (have POD). As of 2/12, they claim the RMA is still in progress and have not issued credit (approximately $1000). Generac will not speak with me, saying I have to go through their distributor. I finally got someone in PED Customer Service that said we will get our credit from them and they will fight with Generac. We will see. I would never do business with Generac again.

Poor product, customer support and recall policy - I had a 17kw unit installed by Generator Supercenter of Tomball TX in December 2011. Starting in mid 2017 when the power did go out, generator would kick in but the lights would flicker the whole time. I went out and checked finding an Under-voltage message on the display and it would shut down 30 seconds into the weekly cycle. Around the same time, I received a letter from Generac stating that there is a potential problem with the plenum leaking gas and causing a fire. They stated that the service call would be $85 unless a problem was found and covered under the recall.

My power has been out for 5 days but I am warm and comfortable because of my Generac! Very dependable! I have 7 cats, one bunny, eight finches, eight ducks and two chickens that are also not suffering because we bought a Generac! :) Worth every dollar spent!

I financed a Generac standby generator through Home Depot. In Massachusetts they contract with a company in Foxboro Ma. The rep came the end of August/beginning of September but said the installation would not be until February. I looked the company up online and their reviews were terrible- Barros Companies. Still I had no option as they are the Generac contractor through HD.

My Generac Homelink 50 amp transfer switch came to me missing a screw on the faceplate I installed. The unit took two days which is probably about normal and then when I called customer service about the screw all I got was the shrug shoulders and the last time I called which was my fifth time the woman told me "Generac what's a multinational corporation blah blah blah." She never helped me find a screw. I'm screwed. Her name was Marge. I talked to Scott. I talked to Jessica. No one could help me. Never again.

I purchased a whole-house backup generator from an authorized Generac dealer/installer in 2017 along with "free maintenance package" for 10 years. It turns out that they will NOT honor that "free maintenance package". Why, they claim that the dealer did not submit the necessary paperwork, although I have copies of the unit having been properly registered with Generac.

Watching infomercial telling me how great they are. Now that I have three of them and have had plenty of trouble with 2 of them, always buy extended warranty. Only the right company will have the right service guys. The wrong service guys will be back to fix something shortly after they service your unit. It won't be covered under warranty. After you buy, the problems you have will always be because of something your installer, who will probably be someone besides the party who sold it to you, did wrong. It would be nice if Generac spent some of their money being used to suck you in to help you after they've sucked you off. I've never read where they helped anyone that was slightly out of warranty or really did anything decent for people who gave them their money.

I purchased a 16kw home generator in 2017. Up until Oct. 2018 it had done nothing more than run five minutes a week. It was also within this time period we had two significant storms that caused electricity to go out. That is when the trouble started. First event oil plug blew out under pressure. Second, yellow light came on. Repaired, failed to cycle for the 5 minute weekly check. (Twice.) Installer (who has been great) had to replace plugs because of improper factory settings. Third, problem in starting again, thinks it might be a computer control problem this time, jury is still out.

I bought the manual pull start model and it is a bear to pull start. I am almost 70 and would not recommend the manual pull start to any senior citizens. I have to remove air filter and use starting fluid sprayed into carb. Still pull and pull before it starts. Contacted customer service and three different reps. Each one quit responding and never got answers. Their website has a "parts" section but all parts are shown as "no longer available" or "out of stock". I would not buy again. No help after the sale.

The first power failure the generator came on fine. The next one it failed to come on and locked up. It gave error code E1062. The dealer reset the unit and the next power failure it did the same thing. The dealer said he could not fix and I had to get another dealer to do the warranty work. Two separate dealers have given me the runaround and they all are too busy to set an appointment. Generac customer service says I have to call a dealer. The unit is useless as is Generac service. DO NOT BUY A GENERAC UNIT and especially not the Synergy unit.

Bought the 16 kW home standby generator in 2004 because we have a lot of power outages in living rural. Generator ran okay for several years. Had an over-speed trip problem, battery charging problem. Generac tech repaired those at my costs. Had a slow starting problem (still do). Generac service companies (2) cannot fix it. One service company charged me $356. for the service call, 2 spark plugs, one air filter and it didn't help any at all. Had another tripping off problem. Generac tech said it was a bad stator. I replaced the rotor & stator for $1300. myself.

This unit is brand new and has never run. Zero hours on this units clock. I have called the Generac company three times but have not been helped or given advice on how to fix this problem. The problem is I can not move the fuel selection switch from natural gas to propane. I was told there is a pin stopping the switch from turning. There are several Generac service people in New Hampshire but the few I called never returned my call. Generac never returned my calls or offered to help with this problem with the fuel selection switch, keeping in mind this unit is brand new and never has run at all.

I purchased the Generac EcoGen in July 2015. Home is off grid and Generac had a good sales pitch. The EcoGen was hooked up and activated on Sept 15, 2015. It would not start so service was ordered. Generac repairman walked into my yard looked at the EcoGen saying he knew nothing about them and left. Second repair call was two weeks after. He diagnosed issue as the main motherboard. An additional two more weeks for part to arrive and two more weeks to installation. Generac has it finally turning on Nov 30, 2015. We were building our home so usage began Nov 2017. Now on Nov 16, 2018 it shuts down during dinner and will not work.

I had a 20 KW Generac Synergy model installed this summer (June 2018). I chose the Synergy model after reading that it would be quieter running and save fuel due to the capability of varying the running speed due to the load required. I live in Central Virginia about 40 miles southwest of Richmond. We lost power for the first time during Hurricane Michael for four days (90 hours) and it never missed a beat. I was without power for 5 seconds while the transfer switch turned power on from the generator and that was it. A few weeks later the power was out for about 8 hours. Again, after 5 seconds my generator supplied my power needs flawlessly. We had one other 5-minute outage and the system performed the same.

I purchased a 16KW Generac Standby generator in 2006. I have maintained according to the manual all this time with no issues (other than a new battery). Our power went out recently during a snowstorm. The generator kicked on automatically and all was good for about 5 and 1/2 hours when the generator was still running but the house was getting no power. A technician came out and they are saying they need to disconnect it and take it to their shop to replace the stator and rotor. This will be between $1,000 and $2,000. I don't even have 400 hours of use on this motor. The repair service suggested replacement but why would I purchase another Generac based on this experience?

Prior to purchasing a Generac Synergy 20KW unit, we had a Bryant unit. After 12 years of flawless service we felt we should upgrade to a whole house unit. For the records our old Bryant unit is still providing reliable service for our next door neighbors, while our new Synergy model has been trouble from the start. Shortly after install the unit failed and over a period of 4 months we worked with the local authorized Generac service dealer and customer service at Generac.

We installed our generator in 2014 and within a few months purchased the extended 10 year warranty. It has been serviced by a Generac approved technician since installation. In September of this year we had hurricane Florence. The generator ran flawlessly for the six days during the storm and afterwards until power was restored. It tried to start during the normal exercise on the Sunday after the storm and would only run a few seconds and quit. We contacted our service contractor who came and inspected the generator and told us we had severely corroded stator, main controller and electrical harness for these components. He recommended a total replacement since repairs of this nature are sometimes only the beginning and the system might not be reliable. The cost for replacement and installation of just these parts would be about $3,000 and a whole new generator about $6,300.

I have a 14kw whole house generator and the rotor was wound with loose winding causing a huge damage in the stator, this caused a catastrophic damage of the rotor as well. The generator is 10 years old and usually ran 12 min a week. I have made all the scheduled maintenance as per the user’s manual instructions. Why did this happen? Can Generac provide me with a new stator and rotor? Generac: I can send you pictures of the rotor and stator for your comments and your help with the spare parts costs due to this unit not been used for more that 400 hours since the installation.

I imagined myself Peter Sellers as Inspector Clouseau as this was happening: Brand new, out of the box. I assembled the frame and followed the directions exactly. The generator ran for 3 minutes before stalling without warning and refusing to restart. I attempted to restart it for about an hour to no avail. Being a pull start, I was exhausted so I decided to call it a night. I tried to turn the fuel cutoff switch to 'off'. While doing so, the switch handle broke off in my hand. I woke up the next day to a puddle of fuel beneath the generator from a leaky fuel line. I replaced a fuel line clamp and attempted to restart the unit. However the lever for the choke was jammed in the 'off' position. After some coaxing I was able to free the choke up, and on only the 36th pull it roared into life.

I bought a Generac generator two months ago. I had a reputable Generac authorized dealer electric company license (Mathers Electric in Tallahassee Florida) and insured to install it. The generator didn't work correctly from day one. I've had nothing but problems with it. It didn't even pass the state home inspection right after it was installed. The same day it was installed, the electricians couldn't even get the Wi-Fi to work. I had to wait 2 weeks for them to come back and they said the reason it didn't work was because of serial numbers on the generator didn't match up with what the actual serial numbers on the generator. The electrician had to call Generac to get the correct serial numbers. We had a hurricane two weeks ago and Generator worked for two days and quit. I got a lemon is what I believe has happened.

I spent the last of my savings for a generator because we live in Florida and we keep having a lot of hurricanes. There are two elderly people that live in my house and they have to have power for their medical needs. The generator didn't work from day one. The generator would not start when we had to start it during a hurricane. I am elderly and I was out there on a ladder and 60 mile an hour winds trying to get it started because we didn't have any power. After calling Generac and trying to get it fixed and they sent out their representative to fix it but they say it works but we're still having power surges where it will power up and and then power down with the lights going out and then the generator come back on again it's not working like it's supposed to.

I had the unit installed professionally by Billy ** of CT. The unit was installed on a 3’ high brick based along with the Generac provided base in order to have the unit off the ground during snow storms. Me ** maintained the unit for the 1st two years without any incidents. I continued to maintain it yearly by changing the oil, oil & air filter on a yearly basis. At 25+ hours of runtime the valves were checked & the spark plugs were changed. The unit has 38 runtime hours at this time & has run flawlessly. I am thankfully pleased with the performance of the unit. The only complaint that I have is that I can’t schedule the unit to test run for more than 5 minutes, & I must manually turn it on for additional minutes to ensure the proper heating up of the oil.

I purchased this unit in 2009. Very few hours on it. Last couple years it has struggled to start on the weekly run. “Stopped overcrank errors” being the most common. Summer of 2017 I replaced the battery and plugs, worked fine till December then the same issues. I just had the yearly maintenance done in July, still won’t start most weeks, I talked to a dealer today, he says the 8kw has been nothing but trouble and Generac has discontinued them.

DO NOT BUY THIS GENERATOR. I had installed a 20KW whole house generator with a 3-year warranty. In its 4th year it suffered a catastrophic failure of the stator and control module (computer). It cost $1,500 to repair, 1/3 the cost of the unit. I asked the techs if this had an hour meter, which it did, and it showed that, over 4 years, it had run a total of 228 hours-9 1/2 days. To add insult to injury, at that time they were advertising new generators with 10-year warranties. They would not warranty this work. This is junk. If you could give minus stars I would.

Based on a free extended 10-year warranty, bought a 22kw standby generator from my local Generac dealer. He check and double-checked that the generator for my home was eligible for the offer. First check was in August, then in September before I paid for it. In his emails (which I have) my local dealer was assured of the offer as he ordered on Sept 8th. He was told by the sales rep Britni Trevino on Sept 13, 23, and 24th that offer would be accepted if activated by Oct 10th. It was and Generac sent me that my extended offer was declined. I would have never ordered a Generac generator if the offer was not valid. Big ripoff.

I purchased a Generac XT8000E 10 months ago and have ran it every week or two for 15 minutes or so. Pulled it out before Hurricane Florence and it was running sluggish and would barely idle. I pulled the spark plug boot off (it was very loose and came off with no effort at all) and found that a piece of the plug had broken off in the boot. Took it to an "authorized" repair center and was notified a week later that Generac would not honor the warranty because they suspected tampering. What a flimsy pretext to just dismiss the issue out of hand. Why in the hell would I tamper with the machine when it has only 10 hours on it? In addition to this, the gas shut-off valve hasn't worked since day one.

Do Not Buy!! It’s crap. Bought one, stayed in box 4 years. Won’t work. Told by company because I didn’t start it every year. Bull crap. What the mechanic says is wrong with it has nothing to do with engine. The engine would be the only thing benefiting from being started once a year. Plus how damn long do they sit on a shelf before they are sold and after they have sat in a warehouse. Does Lowe’s or Home Depot take them off the shelf and start them up? Thieves who won’t stand behind their “quality” engineering!!

The reason we bought the 8KW automatic generator was to protect our family and pets and to make our lives easier. Generac has failed miserably on both counts. The generator constantly fails to start up with an “over crank” warning when we need it the most. In bad weather when our safety is in jeopardy. We have to spend hundreds of dollars every year to have it repaired and if even half the complaints on this site are accurate then Generac MUST KNOW THAT THERE ARE INHERENT FAULTS WITH THE DESIGN OF THEIR PRODUCTS THAT HAVE GONE UNADDRESSED FOR YEARS. They obviously don’t care or there would have been a comprehensive re design and the complaints would have stopped. People are not making these complaints for no good reason!!! Today at 2:30 pm there is yet another overcrank error. Want me to stop writing that your company makes garbage? Fix my damn generator!!!

I purchased a Generac 5500 storm boss from Lowe's a year ago never cranked it up, then came hurricane Florence right in Wilmington NC lights went out so I plug it in pull it for the first time it fired right up. Ha good motor I'm thinking, run it for a few hours herd it sputtering ran out through the rain to find gas all over my shop floor and the generator popping and raising Cain. So I hit the switch, turn it off and with my flashlight I find the fuel tank had melted just above the heat shield and had leaked five gallons of none eth 93 octane gas all over the place. Of course I contacted Generac. I have the girls name that I e-mailed. She said she would send it to a "higher up." Well have not heard a word. Wasted money the way I see it and a real problem for people, if I don't get some feedback from these people I will stand in line to bad mouth these portable fire starters. Thanks to my friend down the street we didn't need that pos.

I read several reviews on this site for Generac and most are not positive. This is not my experience. I bought a Generac 22KW generator and had it professionally installed by Cape Fear Generators. I also have a service contract with them. I have only had one issue and that was with the switchgear. It went out on the first time the generator was used. Cape Fear came out that night and repaired it. # years later, it has worked flawlessly through two hurricanes. Mathew and Florence. Mathew it ran for 13 hours and powered my house perfectly. Florence, it ran for almost 4 days with the same result. I have no complaint with Generac other than the constant emails and mailers for an extended warranty. I get one or two a month. And I have no complaint with Cape Fear Generators (The Authorized Installer). It's my experienced that both are top notch companies.

Purchased a Generac 2800 psi pressure washer in 6/14 which I use to wash the vinyl siding on my house, it's run approx. 30 to 45 min. each year since I bought it which has given it about 3 hours max. run time, this year about halfway through the job the on/off switch fell off, was able to stop it by pulling off the spark plug wire. Unit has always been maintained per owners manual instructions and stored indoors. Very dissatisfied.

I had my generator installed in 2013. It's a 14 KW whole house 200 Amp Auto Transfer. In 2015 I was having a window installed near my generator and the installer made me aware of the starting problem. I called the company back that installed and sold me the unit and they spent about 2 1/2 hours troubleshooting the problem. Their answer was we can't find anything wrong, sometimes they just come off the assembly line that way. I called Generac and they said that's wrong, they do not come off the line that way, call another technician. So I called another and long story short, same answer. Sometimes they just come that way. I called Generac again and they want me to keep trying different technicians at $100.+ per visit. If need be I can start it with a shot of ether. But I can't keep calling different technicians.

Have Generac GP3300 that is brand new. Has less the 3hr on it, drain the gas when I was done with it and 6 months later I needed it for hurricane Florence, so get it out and filled it with gas and tried to start it but it wouldn't start. So called Generac customer service to talk to someone in tech support and they told me all they could do is find a service center for me. So now the family and I are going into a hurricane with a $700 new generator that doesn't work!!! This is by far the worst company I have ever dealt with. I strongly recommend you don't by a Generac.

I installed a state of the art Generac 20KW Synergy from Home Depot with 200 amp trans switch plus all the whistles and bells. Three weeks after install Harvey came with high winds and incessant record rainfall. Our brand new hot rod Generac made the storm just fine, glad to say. We shut it down every 24 hours to check oil and resume use. I filled the engine initially with best quality synthetic oil. I changed oil, used the same proper spec weight best synthetic oil made with Generac replacement filters, at 97 hours. At 107 hours (4 1/2 months old) during an exercise run it started rattling and blowing oil from the exhaust. It had a blown engine. Really? Generac would not warrant it because we didn't change the oil after the "break in" period of 25 hours.

Spent over $8000 on Generac home generator that is supposed to fuel the whole house when the electric went off. Had 3 issues with it on 3 separate occasions. Twice it came on like it was suppose to and shut off a while later. Did not get ANY satisfaction from Lowe’s that sold it to us. They sent us an unauthorized Generac repairman that was replacing bad parts with automotive parts (that was confirmed by an authorized dealer that WE had to pay out of pocket). Lowe’s would not take it nor fix it with a proper authorized Generac repairman and the Generac dealer said I would have to deal with Lowe’s. Had bad part that caused it to shut off and on another day, it was leaking gas that could have caught my house on fire. Would NOT recommend.

I spent 7,000 on my Generac 11kw 2 years ago. The unit is now leaking oil and is going to cost me 95 dollars an hour to get fixed, in Generac ads they talk about the quality of construction, well built quality products do not leak oil. At least not in such a short period of time, this unit with the exception of weekly exercises has only operated for 4 hours total time. I would not recommend this product.

I've used this once after buying Brand New, it's spent more time in the shop or me replacing batteries. Tried my 30 day start and guess what? Not starting!!! This is the most unreliable piece of equipment I own. I would no way recommend this unit for a boat anchor MAYBE!!!

A less than $200 part Generac alternator (part# 0A1232) for Home Standby-45kw model #04373 leaves me dead in the water. This alternator is specific to Generac and many of their large generators from 4.3L and up, but they just stopped making it and now a perfectly maintained and running generator has becomes a worthless giant paperweight because it doesn't use a common automotive type alternator that is readily available or even rebuildable.

I made appointments through Generac for local contractors to come to my home to discuss their automatic home generator. I reconfirmed those appointments this morning and was assured those two companies would be arriving at my home for those appointments regarding the generator. When the first contractor JP Electric and Sons do not do business with/for Generac, that Generac had not contacted them about any appointment with me and that they received "many calls from other homeowners" telling them that Generac had made non-existent appointments with them too.

I began my purchase of the whole house Generac Generator 22kW almost a year ago. I was so delighted. I thought it had to be a great product and through Home Depot, awesome. The spill was the 24 months no interests and 10 year warranty. Plus, my neighbors had old generators and were happy with them. Well, the first thing that happened was a Home Depot delivery truck had a wreck and knocked out everyone’s power.

I purchased a 11kw Generac generator last year. After 10 months and 23 hrs on the unit it blew a factory oil hose stopping the unit for low oil pressure. I called a representative of Generac and explained what happened expecting to be reimbursed for repair under warranty and was told that it was not covered because it was considered a maintenance issue. How is a factory clamp failure a maintenance issue? My unit was serviced 3 weeks prior to this malfunction. Think before you buy as some companies don’t back their products as they should.

We are building a new house on raw land. We needed a generator to power the lot until the main power company could come set the power. We used it for 2 weeks and it started to give us problems. It took them 2.5 weeks to send a tech out, only to tell us it had a blown motor. They wouldn't stand behind the warranty due to the fact is wasn't set up to a main power line. So what do people do when they lose power? Not even the company we bought it from would stand behind it. We spent 4,000$ on a piece of junk. Wish we had done our research prior to buying this type generator. To boot the tech informed us that no one wants to service these because Generac doesn't pay them while it's under warranty. Good luck with trying to find someone to come service it while under warranty. Now it will cost us 2,500$ for a new motor. Yeah no thanks! I will find a better product with better service and warranty behind it.

Careful buying from these guys. Sneaky business practices that are very misleading. What is sneaky? They advertised a 10 year warranty if you buy during a certain period of time. Guess what... It only has application to certain models found in very, very small print. They should be sued for misleading and false advertising. Too bad we have to retain legal counsel before we buy a product from Generac. Generac shame on you.

I had a 16k Generac generator for 12 years, ran thru Harvey Like a champ. Got talked into upgrading to a 22k. Installed on May the 15. On July 12th power went out. Generator ran 47 minutes and died, overspeed code, Tech. came out that night and found stator bad, 2.5 total runtime. Had to order a new one. Unit should be replaced not repaired. Smart ** then tells me, "Good news it's under warranty". 14 hours without power since it blew up. 6500 total spent for Nothing. Generator Supercenter Houston got their money, they don't care, just tells me it's ordered.

I was contacted by Generac and the original mistake was corrected. I would like to thank Kitty at Generac for the wonderfull service and support.

During Hurricane Harvey, we had 3 ft or so of water in the house and more outside. Our whole house generator flooded. We purchased a new Generac since the old one had worked so good. The purchase and installation was completed in September 2017. This purchase was expensive (flood insurance does not cover anything outside) but gave us “peace of mind”. Here we are, 9 months later and the generator still does not operate. My husband and I took off many work days to get this fixed.

Was looking for a American made reputable company to purchase outdoor power equipment from and chose Generac. What a mistake, purchased a new pressure washer and 2 inch water pump only to have the water pump fail in less than 60 days. This was not the bad part anything can break, no big deal until you learn that the company that made it will not stand behind it and you are on your own. Called Generac and was told I would have to pay 87.00 for a new pump housing that cracked. This ST20 pump had a one year warranty or so I thought. Generac will not send you a warranty part you will have to load it up and haul it to a service center for repairs.

I bought my automatic Generac Generator for my home in 2014, and bought an "extended" warranty for $966.60 on 6/12/18. I was just told by my Generac repairman that this "new" warranty begins in "2014", when I bought the generator, and not on 6/12/18, when I bought the extended warranty! I am so angry right now! I pulled out the promotional paperwork that I received in the mail, all the lettering is in large, readable print, except for the part that says "it begins the year you bought the generator", that's in very tiny, just barely readable lettering, even with my glasses on. If you're thinking about buying an automatic generator don't buy one from Generac. They're a very sneaky, deceitful company. Give your money to a company you can trust. I wish I had done my homework in the very beginning, and read all the complaints about them. Live and learn...

Generac power washer - I received my power washer in about 10 days from ordering online. When I got around to assembly I discover a few parts were missing. Combed through box to ensure that I had not discarded the parts. Called Generac customer service on the 14th of May. I felt at the time I was well taken care of. They registered my product for that date and said I would get the parts within 10 days. It is now the 30th, called and there was no evidence of previous call. They said they would research further and call me back. Now the 31st, no call. I called them and they said they found the order but it didn't ship because of missing order number. The person was in a meeting. 15 minutes at the most. It has been 4 hours. No call.

After only 78.5 hours runtime on my 6 year old 20 KW Guardian generator the head popped off the #2 exhaust valve and went thru the piston into the crankcase. Despite the low hours and all the 'never seen that before' comments Generac refused to help even a little on the $2232 engine replacement! Does not promote good will Generac!

This incident has been resolved.

I have learned (and agree) that the standby generator in itself is a good unit. We have a 14 KW guardian series. It does seem to be a ‘racket’ in the way Generac wants to send out their Servicemen for basic routine maintenance. Only the rectangle air filters has to be ordered, doesn’t seem to be available elsewhere. GENERAC wants us to always be buying maintenance products from them only. We have found for our GENERATOR you can use FRAM TG4386 ‘oil filter’ and not having to buy GENERAC brand. If ever we will need our generator running ‘long term’, having plenty of oil, air & oil filters, spark plugs, couple fuses on hand is essential. Stock up on their air filters — everything else buy local.

I can’t believe they sold me a lemon!!! I purchased a Generac standby generator from Jones 2 1/2 yrs ago. It stopped working with only 38 hrs of usage, barely use! They came and did a diagnostic. It was a bad rotor, they said that the parts was cover by Generac but I have to pay the labor, total cost was $2,700. Almost the price of the generator!!! I should of done my research on Generac before buying!!! Go to Consumer Reports, people complain about the same issue with the rotor. Shame on Jones for purchasing from Generac and selling to its customers. Don’t think about purchasing a Generac whole house generator unless they offer you a 5 warranty! What a rip off!!! Generac should be sued and Jones also for not standing up for its customers and providing defective products for its customers.

Run from this company!!! I purchased this deal through the Mobile grid and it's the worse thing I've ever done. Mr. Sparky was suppose to be the installer but they don't do the gas hook up. I paid for a full install and didn't get it!! I had to pay out of my pocket for the gas install. I wish I never bought this. Would not recommend Generac, the Mobile grid or Mr. Sparky.

I paid “South Shore Generator Service” to perform a “Major PM Service” on my Generac 20kW home standby generator. The technician that did the work. Told me the generator looked good, didn’t need any additional work and only had 53 hrs of run time on the unit. The technician also told me that he left me a quart container of extra oil inside the generator’s bottom in-closer if I ever needed it.

I purchased my Generac 8kw generator at Lowe's and it was installed on March 26, 2013. It was installed and regularly serviced by a Generac authorized electrician. It ran during a 3.5 day power outage with no problem in early March 2018 (just shy of 5 years old). The following week it did not start when the power went out again. I had it diagnosed twice by my electrician, one time he did the troubleshooting over the phone with Generac technical support. The verdict: over crank error. Engine is dead. It either must be replaced or I need a whole new unit. It had only run 4 other times during short outages. I have repeatedly asked my electrician and the customer support team at Generac for a specific reason the engine died. No one has given me an answer. Generac said that the reason is because the generator was not shut down every 24 hours during operation for the oil to be checked.

We've worked out an amicable resolution and I am satisfied with their response.

I have a generator XG8000e that is not venting the tank. I called to Generac but they say that they do not provide technical information except if a dealer call. The unit is call portable but need two strong people and a truck to move it. The cost to take the unit to a "dealer" is too much. Anybody with mild mechanic experience can fix it but they do not let you get the parts.

Will NOT be suggesting Generac generators to friends and online! After only 106 hours of light use... the dreaded and well-documented bad rotor issue has hit me. My generator was running for 23 hours during this last Massachusetts Northeastern storm. After 23 hours, the generator died. Turns out it is a bad rotor! Seriously this 14KW generator has only 106 hours on it. Garbage! It will take over a two weeks to fix this just to get the part which is about 450 dollars. JUST FOR THE PART!

I wanted a standby generator system for my house. I got online with Generac. I was contacted by the local place, (I guess), KA Generator PO box **, Edgewood, NM 87015 - Alan, of KA and I talked and he determined what I needed and the price. I decided to go ahead with the purchase. He told me a specific price for the generator, and the installation. There was much contact back and forth, until I had a "final" price. The Generator came in, unexpectedly one day and I had to make special arrangements to store it at my house. Now I needed installation.

We purchased a new 22kW Generac standby generator in June '17. Upon initial installation the unit would not start up properly and the installer couldn't figure out why. When I called Generac they required me to have a service tech come out from a “servicing dealer” and told me my dealer was only a “selling dealer”. Since they gave me the selling dealer info to begin with I had no idea there was any difference. I won't bore you with the fact it took over 3 months to get a quote to begin with when we decided on getting a generator. When a service dealer arrived he determined the circuit board was defective and he would need to report it to Generac and have them send a replacement part. It was finally replaced about 3 weeks after original install and appeared to work properly. Little did we know what the future would hold.

Generac 20KW Whole House Nat Gas Generator - Completely unreliable. Was good for first few years then it's been a nightmare since. Constant failures, no starts, overcrank lockouts. I have only 140 hours run time and have invested so much in repairs, for what I spent I could have allowed my basement to flood and move into a hotel during an outage. Constant conflict with opinions of what is wrong, valve lash goes out of adjustment constantly. Every tech that comes out has a different opinion, all of which are expensive and conflicting each other... Now suddenly I am being told I need a "cold weather kit" yet last year I had a tech come out and blame my battery warmer for constant battery issues, he removed it and said it was not necessary... Now it is? Along with an oil warmer... Maybe I should build a heated shed around it to keep it comfy during the winter??? Not worth the money I spent, not a durable product, not meant for outdoor use in winter.

I purchased the 20kw GENERAC generator in 10/2016 installed 12/2016, due to HOA requirements. Purchased for two main reasons, senior parent with medical needs and two active sump pumps. On 1/1/2018 at 2:30a the owner went out. The very first time that we had a failure this machine FAILED. Fortunately, my parent was visiting with friends and family for the holiday.

Was sitting in my garage watching TV and noticed lights flickering. Went to main power box in garage and shut off main circuit breaker. Then I smelled an electrical burning smell. I looked outside at the transfer switch that is mounted on the side of my house. It was blazing on fire. I pulled front cover off to get to fire behind 2nd plate. I used ABC fire extinguisher to put out fire. If I had not been there and promptly handled it, my house might have burned down. My electrician came the next day to bypass and put me back on regular power. He found transfer switch in bottom right of box badly damaged from catching on fire. Called Generac and resolution dept. called me back not seeming too concerned and giving run around. They are sending one of their certified contractors to look at it. I am not mounting this transfer switch back on the side of my house!!!

We have a 7K home standby generator with less than 50 hours of operating time on the engine and it blew up. Called Generac and was told that they were sorry but that it was no longer under warranty and that there is nothing that they would do.

Installed 15KW Generac generator over 11 years ago and it worked well (with regular maintenance). Utility company rerouted power lines this summer and generator came online while they were working. My lights were too bright on one side, put my meter and read 153 volts. Shut the system down (before a fire started) and called Generac. They had no information on my unit (which I had registered when I installed it). They said they only keep records for 4 years!! I asked for the technical manuals for my unit, which they said they don't have. I found other complaints online. Bottom line... After finding some information online, the voltage regulator was bad (Generac stopped making that model, but no recall notice). Be aware!!

I purchased a XC8000E commercial grade portable generator on 11-21-2017. It arrived on 12-18-2017, with no battery, called Generac and they sent a battery. On 12-31-2017 I tried to use the generator (6 degrees in WNY). There was no AC output and gas ran out of the carburetor on me and the garage floor. Called Generac, they told me to field flash the unit and put fuel injector cleaner in the gas tank, fix didn't work. I got a lot of bs from customer service, like the generator lost magnetism and the carb. gunked up sitting in the warehouse, (the unit was built in early December). After many more calls and emails they gave me the name of an authorized repair center. I delivered the generator to their repair center on 01-03-2018 and it is still there.

Purchased 5k Home generator. From Local Gas Co. and had them install it. Have had several issues with the generator cranking, running, testing...only to find out that our dealer no longer services them! Customer support is a JOKE. They refer you to "HomeAdvisor" which hooks you up with a local company whom charges 500.00 just to run a diagnostic with No REPAIR! With many hours spent online with Generac, and on the phone...and in Generac chat still no progress.

Generac standby generator 12KW/990 HNYWL - After less than 350 hours of operation the engine would start but shut off after only a few seconds. The authorized repair service determined the generator brush holders had failed. An expensive repair was completed and now, a year later, we see the same symptoms again.

I would highly recommend not buying a Generac home standby generator. I bought the 22KW version from Home Depot July 2017. After getting hit by two hurricanes in Puerto Rico, the thing died. Repeated calls to Generac got nowhere, the only response was, "call the authorized dealer". Of which there are very few of in PR, and impossible to get through to after two storms. If I get it fixed myself, it voids the warranty.

Unit paid in advance, while waited for needed city permits. Once unit, electrical work & gas lines & tanks installed... Unit to be started up for inspection. Did not work. Burnt bad. 2 months later... bad. Not replaced. Lots of money invested. Generac said not responsible. Ordered new board, cause under warranty!!!!

Went to use my generator for the 3rd time in just over 2 years and the power knob was stuck in the off position. Trying to get it to spin I think I broke it... Anybody else run into this problem? It figures that the machine is only 2 months out of warranty. The new power knob assembly and knob run about $70.00 plus shipping... I'm not a happy camper!

3 star rating "satisfied with experience" is for the end result achieved, averaging in a 1 star for the Frustration of the hard time being able to warranty service. My experience is best described by the following letter sent to the only authorized dealer that responded in a timely manner - I rate Brad ** & Carolina Generators a 5 Star.

5 month old residential whole house generator has had almost all parts replaced, including 3 new boards. Unit will start very briefly but immediately cuts out. Dealer/installing contractor will no longer return calls and Generac says they will only deal with the contractor. Fed up and seeking legal representation.

Found out that this unit does not do well in hurricanes. The unit was purchased at Home Depot and installed on a house in St. Thomas VI. 2 storms rolled through and left our home without power. The Generac unit did not start after the first storm and after having a recommended service company work on it several times it is now deemed dead. I do not recommend this generator for use anywhere it might rain, snow, sleet or hail. Anywhere else should be fine.

In 2011, we purchased a 14k Generac whole house generator. Installation took 6 months on cinder blocks before the installer came back and he refused to comply with the town required codes. He even installed it without pulling the permits... I found out later after a visit from a town official. The installer had to pull them AFTER the fact. I had to pay several hundred dollars to later have it reinstalled, move gas line, inspections... Why did I bother. The darned thing blew its circuit board during the first winter storm (Massachusetts). Generac replaced it but the whole unit never really worked right. 15 minute self-checks went off pretty well but if the generator had to run for a couple of hours or more...it would cut out. Not good in a blizzard. Yes. I did keep the maintenance up with Generac recommended dealers (tried several) and shovel away the snow from the vents. It NEVER made it through a storm.

We purchased a full house 60KW generator in 2011 from an authorized Generac dealer, unit has been serviced quarterly since installation by the same authorized dealer. In 2013 we had to replace the flex plate, in 2017 we had to replace the flex plate again, three weeks before Hurricane Irma. We live in Miami, Irma hit. The generator worked for 1/2 a day and died, the newly replaced flex plate failed for the third time.

Nice generator. Looks good, easy to install. Purchase generator not doing my research on remote monitoring. If I had known I would have purchased a different generator with a network monitoring system. Why can't they produce a remote monitoring system like Cummings generators.

I am approaching the $14,000 price level on this 22k generator purchased thru Neptune Home Depot and NRG supplier. Shortly after taking my $13,000 NRG closed its doors and I never heard from them again. They "installed" the generator on a slab after ripping up a drainage pipe and leaving the holes. Eventually they came and threw dirt over the still unconnected drainage pipe. They never set up the generator to run properly.

I would never recommend Generac generator. We've had ours about 4 years and have only been able to use it once for just 4 hours - not that we didn't need it more than that, but it was always broken!!! Twice the control panel went bad, we had to replace the battery and the one time we were able to use it, my husband had to turn it on manually and then go out in the middle of the night and turn it off manually. We spent over $1,000 having the control panel replaced again about a month ago, and the repairman said Generac will only guarantee the part for 3 months!!!

Purchase 20 KW generator in May 2015 from Generac. It arrived with two unattached wires and stopped after three hundred hours. General dealer inspected it and found rotor and stator defective and estimated $2800.00 to repair. General decline to warranty it. Generac warranty allows 1000 hours for first year for International customers but not American customers. I filed suit.

Whole house generator - I just want to express my total disappointment in the fact that nothing is being offered or done to help with getting things taken care of. I basically have a box on the side of my house that can’t do anything. I have a portable that is much older and that was taken care of by the manufacturer as a service to me. They split the difference in cost on repairs. What bothers me the most is the fact that everything was done to ensure that the generator was ready to do its job and when actually needed it totally failed miserably. I am a plumbing salesperson and none of the manufacturers I deal with would ever just disregard a customer especially a loyal one.

Generac 1750-Lowe's Chester purchase - This was reported following year, sure still on record but could not find it. Fail 1st year to start-repaired at my cost. Failed again that following year, & on Sept. won't start again, never has and needs back to local check again. Really after $2500 expense upsetting. This one was definitely lemon.