Generac Power Systems Reviews

My generator ran 96 hrs without any problems during Irma. It's a 7550 EXL about 5 yrs old. I noticed black cloth like material coming out of the area on the shelf between the engine/generator and the fuel tank. I called Generac the first rep told me it was no problem it was for sunshine. The second rep told me he could not find the part number as it was made by Briggs and Stratton. I looked in the IPC that came with the unit and gave them the P/N (**). Then by magic they told me this was not really needed to operate the generator. I believe this to be either lack of training or lazy. In either case I called again spoke with a parts person told me this cloth was $41.00. I think this should be considered warranty.

We purchased a Generac 14kw whole house generator 5 years ago. We have paid for the every 6 month maintenances since. It has worked well during minor (less than 24 hr) outages, but has <200 hrs. We have paid for 3 costly repairs on the system and when IRMA hit it lasted 4 days of our 6-day outage, temps were > 90 daily with 'feels like' temp of >100. Dealer said 'roster stater' 6-8 weeks repair. When we called back they said they really felt bad for all the Generac failures in Ocala, FL, but nothing they could do.

I purchased a 40K Generator to run the whole home. We have it serviced every year. It automatically turns on once a week. We just experienced Hurricane Irma. The Generator lasted only 4-5 hours before it failed. I went out the next day and it had a "Low Coolant" light on. I tried to put coolant in it, started it up and it immediately poured out and shut down. I would NEVER recommend a Generac to anyone. A lot of Money for 4-5 hours. Waiting for a Tech to come out now. Still without power. Thank you Generac.

Bought a Generac XP10000E $3679.50. I would like to put the events back into the correct order. The lady my wife and I rent our house from made the arrangements to install a double throw manual transfer switch and the wiring from transfer switch to Generac generator. That I and my wife bought. The electrician, who is licensed to do so, was here at our house making the final connections AFTER the generator was delivered. AFTER all the connections outside were made, we came into the house and UNPLUGGED all the electric outlets. We went back outside started the generator. Plugged in the 50 amp plug and moved the transfer switch lever so the electric was coming from the generator. So there was no problem with the breaker switch at that time. We went back into the house and the only appliance drawing electricity was a ceiling fan that operates on a remote control.

I purchased a Generac 22kw Guardian natural gas unit with their automatic transfer switch (installed by the Generac dealer) around 2 years ago. The output is enough to power everything in the house. 2 weeks ago we were hit with tropical storm Harvey. Our neighborhood and town lost power for 2 weeks. The generator started, transferred and ran perfectly without any problem for the entire time around the clock, the only thing I did was to shut it off every 24 hours for 20 minutes to cool down and to check the oil, after pushed the start button we had power again. Many, many homes were flooded, total town was without power.

I have owned two Generac natural gas standby generators. Both experienced mechanical failures after approximately 30 hours of use, and Generac refused to cover them under warranty. I will never buy another Generac.

Twice during the year, I emailed Generac through their Customer Support address on their website regarding two separate problems about my Generac Guardian Generator. Both times, I never received a reply. I tried calling a number of times but wait time was much too long. Always tried again a few days later, same response -- wait for a long time or call back. I was never able to speak with a representative. Why spend so much money on a product that has no representation? Never again! Also, it's a poor design for areas that have deep snowfalls.

I purchased a Generac 14KW Guardian generator in 2014 which did not have the capability to switch the service run cycle from every week to every other week, an option the newer models have, and saves both propane and wear & tear on the generator. The option would be available with a firmware update for the generator's computer. When I called Generac's Customer Service about it, I was told my generator was not setup to go to the 2 week option.

20 kw Generac generator with RTS series 200amp transfer switch - This unit was installed 9 years ago. We've diligently maintained the unit since its installation. Around midnight on the third day of hurricane Harvey's brutal rainfall pounding, some of our lights began flickering uncontrollably. Upon checking the generator, a strong electrical odor was present. Through further investigation it was found the transfer switch had malfunctioned. All the power to the house had to be turned off to stop the flickering. As a result, we are now on our third day without power. We're the only house in the neighborhood with a generator and the ONLY house WITHOUT power! Be careful spending lots of money installing expensive generators. You may find yourself the only person without power!!!

I spent over 15 thousand dollars on a Generac 27 KW generator. I also spent extra money to obtain an extended warranty. Buyer beware!!! In the three years I have owned this machine, it has broken down twice. I have no issue with something mechanical breaking down.. especially when I have an extended warranty. The problem is Generac's warranty service and their inability to provide replacement parts in a timely fashion. It has been 7 weeks now, and I am still waiting for Generac to supply the warrantied replacement parts for this most recent breakdown.

I bought this generator at a Home Depot store and apparently it was returned and fixed or refurbished so I got a discounted price which saved me about 150. It's easy to maneuver around. Also, it is easy to start and the running time is approximately ten hours. There is very little to service and Generac has a pretty good reputation. I just wish the running time would last longer than the ten hours than it previously had. Also the price could have been a little less but I didn't mind paying a little extra for the quality.

I choice this generator after reviewing the reviews online and using consumer reports. This brand is lightweight, compact and easily transported where ever you need it. Also, the large fuel tank and easy start features whether using battery start or the pull cord make it very easy to use. There is only one thing I would like this generator to have is a remote control start. That would be great.

We purchased this generator because of an upcoming storm that we knew was coming. We chose Generac because we had read some very positive reviews on this particular model, it was large enough to withstand and perform without hesitation and it was in our price range at the time. It worked great and it was able to supply the power that we needed quite sufficiently throughout the entire power outage. We have had no trouble starting it since we purchased it. Though it should have a lighted function board, and that the choke should be easier to access. The on off switch was also getting a good bit of condensation around it when the sun went down. But it has plenty of outlets, it was very economical for us to use and ran more quietly than most of the other generators that we have bought in the past. It is the best on the market.

Best purchase in my life. Generac is always my main choice for a generator. There were plenty of options but this one stood out as the prime choice. This has all of the features at an amazing price and I would buy it again if I had to. It’s powerful and compact, always helpful and handy. With power and this generator, there is nothing standing in your way. However, the size of the generator could be even more compact, always room for improvement. There could be more outlets for more widespread use with the power too. Other than that it really is the perfect generator.

Bought the whole house system to have the comfort of having electrical power available when weather or other conditions cause power outages for any lengthy time. Living in Florida provides warm and sunny weather but frequent summer storms and possibly of hurricanes which can interrupt power for several days. The Generac Generators are the leading brand of small business and whole house standby electric generation. The units are designed to withstand the most difficult situations, ie, stormy and rainy weather. The units are permanently wired into your homes electrical panel for immediate start up on power outage. The only drawback about their brand is the initial upfront cost for the unit plus installation and electrical hook ups. Despite these factors the units are worth every penny spent upfront.

I first looked online for a brand, then compared prices online and at my local hardware store. The display and packaging were very easily informative, which helped me make my choice easier. It performs like a standard generator, and the fuel tank is large, also. This generator has been completely reliable, has worked perfectly so far and has had no faults or flaws. Generac has done an exceptional job making this generator.

I compared generators online and read reviews to narrow down my choices. After that I picked the brand and emailed the company for more information about the product. I choose this particular brand because of the reviews and the specs fit what I was looking for. I have bought 11,000 watt (lp) and I have installed it for a year. It's not the largest but it handles every vital need. It automatic power up when I had a power outage. Also, to have the ability to lock the cabinet and prevent it vandalism is great. However within the first week I had to replace a faulty starter, but it was still under warranty so I was able to replace it easily. I wish there were lower fuel usage or alternative fuel source. My fuel usage is about 2 to 3 gallon per hour which is good, but there are always a way to improve. Other than that, it is great.

Generac Power Systems are very reliable... I love that it works so quickly. I chose this brand because my friends had used it. When I said I was interested in getting a generator, they recommended Generac to me. They told me many great things about them, and they were definitely right about everything! I am so glad I chose Generac! Honestly, though, I wish the installation was faster... I am a very impatient person (hee hee). But they took their time with installing and that made it very sturdy. It is also very energy efficient and it had a reasonable price. It is perfect the way it is! The customer service was great, too.

I like that you can have it for a long time and get a lot of use out of it. I also like that it has a long charge life. But I don't like sometime the battery life goes real quick. You to find another way to power it up. It is a good way to find you need the generator for life saving moment and it don't perform well. But it is a good bit of different brand you can use. They are very versatile. I also like the features it had to offer to help you get by and that the cost of Generac was not that much at all.

I have had this generator (Generac mobile 7.5kw) for about 10 years and have never used it. At the start of hurricane season I take it out to check it. This year when I did that it started for about 10 seconds and then died. Each time I started it, it did the same thing. I contacted Generac about it giving model and serial number but they did not recognize it. Even though it was a Generac sticker on the machine, they told me it was a Briggs & Stratton motor and to contact them. When I contacted Briggs & Stratton they did not recognize it either although they had manual on that Model. I think the problem is the low oil switch but without a diagram I don't know what it looks like or where to find it. After reading some of the reviews I think I was lucky not to have to use it at any time. Is this the buy America future?

We had heard some good things about Generac from other people plus we had a major power outage and had checked many stores in our area and most were sold out but Costco, where the price was good and they had some in stock. The model we have is not a super large one so I am able to move it around because of the wheels. It's medium sized but it has worked well for us during power outages and can at least run the fridge, freezer, and not long ago also a space heater to stay warm. But it would be nice if it was a push button start. I have a bad shoulder and cannot start the generator myself. I need my husband to start it for me. And more plugs would be nice too.

I looked at every place and rented lots to see how they work and then went to Home Depot and looked at them about five different times and decided which one to get and I got Generac Power Systems. The generator powers everything and has lots of plugs. Runs great. Looks nice and clean as well. Also, it is very quiet and has a very big gas tank. It is easy to start and runs a long time on one tank of gas too. But I would make the generator lighter, more easy to store and handle, and make it with better wheels like the ones that you put air in and make it a different color so it will not stand out so much.

I saw a commercial advertising the home standby system so I wanted to see what the new phone link technology was about. I'm seeing all these bad reviews. I have had my 12k natural gas home standby system since 2006. Had a regular electrician install the system. We left it at factory setting and didn't do the gas change setting. Unit has worked well, have run for over 12 hours without any problems knock on wood. I really enjoy this back up unit. The only problem noticed with all units is the exploding battery after 2 or 3 years. Don't know if it's the unit or battery.

I read reviews and Generac fit my needs and budget and home circumstances at the time with a hurricane coming. It meet and exceeded my goals for a home generator. It's dependable and it works great and powers my house needs.

I really like the new generator I bought from Home Depot. I selected Generac because my friend recommended them to me. My good friend has the same exact one that I have, (I got the idea from him) and his worked pretty good at a camping we were once having. I thought it would be nice to have my own so I asked him and he told Generac. I loved this one because it works way better when it was time for my family to use it. It made me feel like I could bring my family anywhere at any time of the day.

I was in need of a generator very quickly because of a pending hurricane storm so I went and purchased the Generac Power Systems generator because of recommendations/review online. The generator I purchased has many features including a very easily portable wheelie system along with a very large and suitable gas tank and an electric starter. However the petcock valve on the generator broke very easily and I was left without a generator in the middle of a potentially very dangerous storm. This left me and my family very worried and we were not satisfied with the performance of the generator system.

In the past, I have seen many commercials and I had seen and talk to other people that had this type before I decided to get one of them. I like the style, the power and the safety of always having power to use, especially during power outages. They have a done a very good job on the design, look and durability of this item.

We purchased Generac because it was a good value for the price. It is small and we only needed it just in case the power goes out. We have been able to power up our refrigerator and a lamp and something else that was small to help us out during the last power outage. We have a small corn burner that we could use if it was cold weather and I think that we did use it with the generator at one time and it worked fine. I like that it is compact and portable and able to use it for several things to power up during a power outage. It is very easy to store away because of its compact size. Inexpensive to buy and works great for the needs that we have.

I selected Generac because it was less costly and more effective than others. I like its cost, quality, brand value, reliability and flexibility. It did meet my initial expectations and I love to have this on. I do not think there is any other better than this.

I selected this brand because it fits w/ what I need it for, I was also able to narrow down what I needed to use it for and was given many choices to choose from by narrowing down certain aspects I desired in a generator. I like that it's for home gatherings and small projects. It has covered outlets in order to protect the outlets from the elements. The wheels never go flat because they are heavy duty and can withstand any terrain. Only thing I dislike is that I didn't buy 2 though.

I purchased this brand because it is reliable and they have great pricing on their products. This brand stood out to me the most when purchasing the generator. I like being able to have a backup unit when the power goes out at my house. And that it is able to hook up many plugs into it. Although it would be amazing if the generator could be a little lighter in weight.

I am writing to inform your customer base of what they should expect if they encounter a problem with their Generac generator. I run a mobile food trailer operation and purchased a Generac generator from a local electrical company (great company by the way) in July of 2016. In October of 2016 the generator failed me and the owner of the electrical company personally picked up the generator from my location and took it directly to a certified Generac repair shop. Since October of 2016 I have been renting a generator to run my business and the costs of these rentals have almost surpassed the $2,600 that I paid for the Generac generator initially and I still do not have my unit back...

Before I bought this generator I did my research online and read reviews and got quotes. Then I went to the store to get a better look at my options. I ended up buying this one because I only needed it for a few items whenever the power went out. This generator is not as big as the others but it will do the trick to power up enough household items during a power outage. I have the lighting and garage door and boiler and also fridge being powered by the generator during power outage. The generator is good for the price but I had issues with my first order and it was moving a filter and parts were damaged. Items need to be inspected more carefully, but their customer response was great and I was able to replace it all with no additional cost.

A friend recommended Generac and it was in my price range. It did meet my expectations and I was very happy about that. I like that it is handy and works well. It has never failed me and I have needed it many times. Also there are many features that are very easy to use. The functions and features are easy to understand. I would recommend this generator if you want a simple experience.

I purchased this brand after reading reviews and checking out other generator. It runs pretty quiet. Had power outage and had electrician hook up to the refrigerator and garage door. It's not the largest but it can handle every necessary need when there is an outage. The oil change and maintenance is easy to do and straightforward. The instructions are written clearly with diagrams. But I had an issue with it not starting and during the test it showed stopped alarm overcrank notice. The installer found that the unit shipped without the filter and that was easily fixed. Overall this was the best price for the quality I needed without breaking the bank. It's good to go into the store and check out the product before the purchase and look up all your options.

Generac Power Systems came highly recommended from friends and family and I just went in the store and bought it. It's fume free, stays outside my home and works for a long time plus also powers almost the entire house. I am overall happy and satisfied with the product I paid for.

I purchased a generator that failed within the first four hours of operation. I took the generator to Aspen Leaf (the Generac qualified service and warranty technician) and I was informed that "there was a fuel issue that wasn't covered under warranty). Aspen Leaf could not provide me details on "the fuel issue" or the reason that it caused the failure. When I attempted to contact Generac I was put on hold, after several attempts could not reach a customer service representative. What does it take to get this company investigated! Aspen Leaf is either complicit in the fraud or they should fight for customer satisfaction!

Have bought a generator and powerwasher from Generac and they have the worst customer experience I have ever encountered. My PowerWasher broke after 3 months and they won't service it. Been on the phone with them multiple times the past several days for hours and they do not help. They lie and say I have to call the corporate office but refuse to give out a number. Horrible customer service. Will never buy another Generac product.

I bought a home with a Generac 15kW guardian genset already professionally installed. So, it's a 2006, and now 10 years old. We have lived here now 5 years, and besides the weekly 15 minute test run, it's only turned on once with a live power failure. I service the unit myself, replace the battery once, oil changes with M1, and even put on a cold start kit, not cheap.

I started shopping around at Home Depot and Lowes looking for a portable and light-weight generator for an excellent price. There are a few features I like about my new generator which is the ease of portability and how light it is. I also like the regular prong plugs on the side of the generator. But one thing I would like to see improved on my new Generac Generator is to increase the amount of regular prong plugs on the side along a USB charging port.

We purchased our 15 kw ecogen generator a little over 2 years ago. Ecogen techs installed it. It failed in 2 hours. It took a couple weeks to get a tech out here. Closest tech over 100 miles away. After a couple visits they decided it needed to be replaced. The new one worked fine until our solar failed. When we tried to use it the generator failed again. After 2 weeks we got a tech out. He found the problem but had to order the part. A circuit board in a box that had to be replaced. It's happened twice since. Each time when we needed it when our solar failed. Now it's out of warranty and failed again. Same problem again. This generator is useless off grid.

I selected this particular brand because I did some research on these generators and I found this one brand to be the best and that it was one that could sustain through all types of situations that may occur through storms. I like how easy it is to program and to hook up and how easily kicks on when the power goes out in the house and how much power it has and also how long it last. It works exactly the way I need it to work. Strong and consistent and able to hold power.

I like the fact that it works fundamentally with outages, easy to use due to propane, turns on with ease, long lasting, reliable, consistent, etc. It has served its purpose thus far and in retrospect goes above and beyond. Also, purchasing it was a pretty fluid process. First I asked friends which brands they would recommend, then did some online research and also asked professionals about it. From there that is when decisions were made and ultimately it seemed pretty universal that Generac was the correct brand to choose.

I select because was the size I need and it fits in all my tents that I have. I'm very stratified with this product. I will buy more of them from this company. I have been using mine for while and it held up to what I need it to do. I can take it anywhere. It has different setting. It keeps my family warm when we're outside and it can't be knocked over. When it knocked over it shuts off. I love love love that fact so my tent cant burn down. I like that it portable and comes in my favorite color. I really enjoy taking it on my camping trips. However, I would like to see some in ports in it to charge cellphone, mp3. I think that would be very interesting to see in one of these.

I bought my Generac generator mostly because Generac is known to be the very best generator on the market. It also had all of these features I was looking for as well as an extensive warranty. It is the best in the industry, no doubt. I like that it comes on automatically in case of a power failure and it has a warning audio signal to tell me when it is running low on fuel and also gives me maintenance warnings as well. The only thing I can think of that would improve my Generac generator would be if it would put the fuel cans in my truck, go up to the gas station, purchase fuel and come back and put it in the generator for me.

The purchasing process was easy. I went online to research and chose the right kind and select it and bought it. I look at major stores like lowes.com and many more. My Generac generator helps me use my lights at night especially when I go on long trips. My family loves to camp and fish and hunt so when it gets dark outside I can charge my lanterns and digital devices. However, I would like a smaller generator design for certain task. Not so bulky and easy to handle which I can take it anywhere. I like the most newer models at major stores.

We research and price different brands and models for about 2 months before making a purchase. Most of the ones we research were very expensive, too large and we didn't need all of the output that was available. In the end after reading numerous review we landed on this perfect Generac. We bought what we thought was this smaller sized generator to have just in case, however after a bad patch of weather lasting about 4 days we really had to use it a lot, it worked perfectly. It was great on gas, powered all the sources that we needed, ran continuously, wasn't loud or off putting, and for the price we paid, we were elated. But it could have probably used some bigger wheels, although we didn't need to move it off of our driveway, it seems that it would have some trouble moving over rough terrain. Also if we chose to carry it I would have extended the cradle arms to make it more convenient to carry.

Generac offers all the features I wanted and more. It has a 6,500-watts of power, 389cc OHV engine, has a sturdy portable steel frame with wheels, has a steel fuel tank, four 120-volt outlets, easy to start, uses minimum amount of gas to run for hours. The price was very reasonable for what I got, as is it's power, it portable which was important to me. Quality brand name. It was recommended by a family member who owns one and loves it enough to suggest I purchase one.

I like that Generac Power Systems is simple. It covers the entire home and extra power is available if needed, not that expensive. It is reliable, runs on natural gas and has a permanent tie in to the home's power system. Easily installed, simple to operate, does not need maintenance very often and is covered by a great warranty. I have relatives that have the same units and love the simple set up and automatic start system, easy to maintain. Best brand for the money I invested

I have had the unit since 2009 and have not had any problems. Have done routine maintenance like changing oil and filters but have not adjusted valve clearance on the engine. Recently noticed the smell of gas and in doing some online research it may be the fuel regulator. At the time of purchase I paid $25 for the diagnostic repair manual which is about 1/2" thick. Nowhere in this manual is a list of parts!

It's pretty modern and easy to use. It had easy to grip handles and wheels for easy mobility. It's probably a good choice. I have no regrets so far. I'd get 2 or 3 more if I could. It met my expectations, I chose it because a friend of mine recommended it. We had a bad storm down here in the south that knocked everyone's power out. All except those who had generators. If it had a bigger gas tank it would be a lot better. Other than that I'm completely satisfied with what it does and its features. Everyone should invest in one of these if they haven't already.

Fairway Suites purchased a 100 kW generator for standby purposes. The unit never ran on demand. Within one year it threw a piston during its weekly maintenance run. We called Generac and were told it was not under warranty because the oil needed to be changed because it breaks down in less than a year. These people are idiots. It took almost a month to hear from anyone and it wasn't until I posted pictures on their website that I got a response. Generac is a fraud and worthless company.

XG8000E - This was the third Generac we had fly into pieces. Each of the previous units' catastrophic failure was blamed on the operating conditions the generator was running in. This time we bought a Premo unit, housed it in an environmentally controlled area, and still had a catastrophic engine failure after 300 running hours. Generac was no help as in the previous failings. In this case, the low oil shutdown failed to terminate operations after the oil filter vibrated loose and hemorrhaged oil. Generac's answer was that the shutdown function did operate because there was oil in the crankcase, just none reaching the cylinder. They offered to pay for the connecting rod ($20) provided I pay the 6 hours ($600) labor at a certified Generac repair facility. 3rd time is the charm, I will never own a Generac again.

Generac Guardian generators are junk. My 17kw standby generator failed at 5 years. It had very minimal use. Only used with a power outage. Now it quit working. Had a company look at it that is Generac certified and over $400 later which was a scam I have a pile of junk that is too big to be a paperweight. Generac customer service sucks. I called them and spoke with a useless woman that sounded like she hated her job. Someone was to call me back from my complaints and over 2 weeks later nothing. Don't buy these overpriced pieces of junk. Do your research. Consumer reports say Kohler is the way to go. I am not sure if I want to invest this much again but it certainly won't be with Generac. I had less than 100 hours use on it.

Purchased a 25 kW unit when we built our home (2007). Unit exercised itself properly and seemed fine. First power outage it triggered a low oil pressure light. Had the engine tested and oil pressure was fine. This problem happened again. We had Generac installer come out and test the unit... could not find any problems. This has happened over and over. Long story short... if the power goes out for a short duration (15 seconds or less) the generator will start then shut down with low oil pressure fault. If the power goes out and stays out for extended period (minutes, hours, days) the unit operates properly. I contacted Generac three times about this problem during and after the warranty period. They never called, wrote, emailed or otherwise acknowledged my correspondence. I finally just gave up and have been living with this problem. I read the reviews on this site so I thought I would share my experience. Nonexistent customer service!

We bought a 75000 Generac 3 yrs ago, it has 25 hours on it, the engine went on it and Generac won't do anything about it. We only used it when we lost power. You pay 1000.00 for something that's only good for one full day. Never buy a Generac.

Bought their generator, not cheap!! Got 25 hours out of it and motor seized, will not fix or warranty it to fix it. $1000 down the drain and right when it was needed. Don't waste your money or time. Go with Honda.

We bought our Guardian 14kw generator in 2014. Since then it has continuously gone out on a 1902 fault about every other time it tries to run. We have had the local Generac service shop here come out and look at it, but they are having an extremely hard time getting Generac to pay for the repairs (or even troubleshooting), even though it is still under warranty. They are the only shop in Interior Alaska that does service on the generator. We have spoken to the customer service numerous time (when we could reach them), and they told us that service and parts were covered on the generator, but not replacement. Please explain to me how we should get the things serviced and repaired, when the previously mentioned shop is not even carrying Generac anymore because of their shoddy customer service, horrible warranty execution, and overall nasty fashion of doing business.

I built a house in Montana in 2001 and installed a Generac 15kw propane generator. The generator has worked great mechanically but a 10 cent part break has cost me hours of headaches. One of the two fuse holders broke. Not the part in the generator but the cap that held the fuse. One of the small metal clips broke not allowing the fuse to be held in place. No problem, call general and get an overpriced replacement. Took hours to get through to customer service so decided to research it on the web. Found the part by referencing the part number in the owner's manual. Ordered the part and when it arrived it did not fit. It turned out that Generac changed the part but kept the same part number.

I am truly shocked to read all the negative reviews about the problems that folks have had with their Generac generators. We purchased an 8k stand-by generator in October of 2009 because of the terrible ice storm we had in Schenectady, NY in December of 2008. We were without power for 4 nights, and had to finally move to a hotel for 2 nights, since the house temp got down to 34 degrees. We researched generators after that, and had three different authorized electricians come out to give us an estimate. We chose the one who seemed the most detail-oriented, and they were licensed electricians as well. The generator did get zapped by lightning while running during a power outage once, but the control panel was quickly replaced under warranty without any issue by our electrician. Then there was a loosened and disconnected exhaust hose that would not allow the generator to start.

I purchased this Diesel 20KW Home Protector Generator RD020 in Nov 2014 and had nothing but problems. The Controller went out 5 or 6 times over an 18 month period and it took Generac 2 weeks to 3 months to repair each time. What good is it to have a backup if it keeps going out and it takes 2 weeks to 3 months to repair! After complaining to The Better Business BBB in Wisconsin, and after approximately 18 months, The Resolution Specialist (Who lacked any Customer Service) informed me that Generac would swap out the Generator with a brand new one and the option (Which is what I wanted) to refund my money and pick up the generator was not an option. The swap took place 29 Aug 2016 (Almost 5 months) and as of present, there have been no problems, Knock on wood.

Purchased a 36KW Generac standby generator via their recommended dealer. A year after the purchase the transfer switch blew up. The Generac recommended company who installed the unit had no time for us thus we asked another authorized dealer. After seeing the wiring they refused to touch the system, claiming it was not installed as per Generac nor State code. We just had another issue with the unit and again called the recommended dealer (Generators by Wired, Houston) who again had no time for us and yet again we called another authorized Generac dealer, who too refused to touch the system due to severe code violations.

I have a new Generac XT8000E with less than an hour of use on it. It had plenty of oil in it and still threw a rod that exploded out of the top of the crankcase. Upon disassembly and further inspection it looks as though a connecting rod bolt was, or had come loose after incomplete or faulty assembly at the plant. Less than an hour of run-time on a $1300 machine and now I have to spend $450 for a new block, piston, crankshaft, rings... I definitely wouldn't buy another Generac product. Made in the USA??? Maybe that's not such a good thing anymore. Does Generac drug and alcohol test their assembly line workers? Or do they hire under-trained, low-paid temporary employees? How many out there have Generac generators that threw a rod with little use?

I purchased the 12KW propane-powered standby generator from Generac about fifteen years ago. Except for a burned-out starter (when it tried to start in -20F weather with a weak battery), the unit has worked flawlessly. We live in the country and have 3 or 4 power outages per year of a couple hours or more duration (the longest was 36 hours) -- 5 stars for the generator's functionality and reliability. The motor finally gave out after 15 years with no maintenance other than keeping the oil topped up, and we contacted the local Generac service guys (Ambrose Electric) and they were terrific - always available and always responsive. We elected to replace the unit's motor (rather than the entire unit) and then our troubles began. It took five weeks for a new motor to arrive after the order was placed.

I had to add my review here as someone researching this product might get the wrong idea. I've had my generator for 8 years now, and absolutely love it. Not a single issue. Saved me dozens of time over the years, and frankly I forget it's there most of the time. The only reason I gave it 4 stars was because the local independents companies which seem to service these generators are dodgy. Not Generac's issue really, but I'd give it 5 stars if Generac serviced their own generators. The old adage holds true I guess for generators, you only hear about them if something goes wrong. Would highly recommend my Generac.

HORRIBLE CUSTOMER SERVICE & PRODUCT! We purchased this piece of equipment in June 2015 for our new house that we were building because of the outages we experience while renting with the power turning on/off during the middle of the night. We have 2 children under the age of 5 and this was a piece of equipment that we could not live without. We purchased the 10 Year Extended Labor, 22kw Natural Gas, Maintenance Plan & Transfer Switch (OVER $5,600 PLUS INSTALLATION).

We purchased 20kw home backup Generac Generator in November 2015. It has run weekly checks with no issues. Lost power about 3 weeks prior to hurricane Mathew and started up no problem and ran 6-8 hrs. The night of the hurricane we lost power about 6 pm on Saturday. Generator kicked in for 5 mins and shut down. Tried to restart and restart the controller as per the Generac operator. Would not start. Ended up 20 hrs without power. Fast forward a week later when we finally got a generator company out to the house it took two days to work on it because they have to go through a certain protocol and do a bunch of checks before they can determine what is wrong.

Generator has only 57 hours on it and the controller has gone bad. This is a $550 repair. When I contacted them about it, I was told that they have seen this problem before but will do nothing about it. Stay away from their stand by generators or be prepared to dish out some serious money every 3 to 4 years. Horrible company to deal with. Cannot believe that people are giving good reviews about the generators unless they wrote it too early (before the controller died).

We recently had a brand new whole house natural gas 22,550 KW Generac generator professionally installed by Reliable Power Systems in Boca Raton, Fl. It was tested weekly but not needed until now, when Hurricane Mathew hit and we lost power in Palm Beach Gardens, FL. It went on but ran erratically, causing the power to boom off and on while running. It was so disruptive that we shut off the lights and TV and went to sleep around 2 AM. At 5:30 AM, what we thought was the fire alarm, woke us up out of a deep sleep. Thank God it did and the Fire Dept. showed up quickly. Turns out it was the CO detector alarm and the FD CO reading was at a dangerous level. We weren't allowed back in for over an hour till large commercial fans were used with every open window and door to get rid of the deadly levels. They also tested the unit outside that had an even higher reading.

48 kva generator - Just went through hurricane Mathew in Jacksonville, Fl. Finally the generator gets it test of all tests. Days, maybe weeks without city power. Friday morning the storm begins and boom a tree takes out the power lines and just as advertised the general roars to life. Three days later, generator overheats and auto shutdown. Technician arrives within an hour and half late Monday evening to find a tension spring for the fan belt has broken. Of course the technician has no approved general springs but does rig three automotive pedal return springs to get me through the night hopefully until the real general spring is installed. My point is 10's of thousands of $$$ spent for this very scenario and it general hinges it all on a 5$ spring? I am truly suspect of the engineering and commitment on Generac to high quality and superior generators.

We purchased a Generac portable generator and had an electrician here to install the correct connections for the unit. As required we ran it monthly the first couple of years as directed, although we never had the need to use it for a power outage. When it stopped running we contacted Generac and were given the nearest authorized repair company. We are in a rural area in Duchess County NY, so the cost to have the authorized repair company come pick up the generator was almost as much as our local repair would charge us. And as there was no guarantee Generac would help, we opted to pay to have it fixed, and mailed Generac the information they required, to see if they would offer any money towards the repair. After numerous phone calls and not one return call from Generac, or not one follow through from Generac on anything they promised, we chalked it up.

We purchased a Generac GP17500 portable generator from NorthernTool.com the end of May and put it into service on June 1st for our summer-only business. It ran for 20 minutes on the first day of our new business and then immediately quit completely. Generac told us to contact an electrician, which we did and paid for at our own expense. He informed us that the switch was bad. It was then sent to Generac's "authorized service center". The authorized service center has claimed that it was a bad generator sent from the manufacturer and he has suggested that we be refunded. He was still waiting for a part on July 6th, when we last spoke to him. For the first 10 days, we rented another Generac and it quit after 10 days.

I bought a Generac power washer. I used it for a couple of hours until it ran out of gas. Per the instructions, I made sure the tank was empty, wiped it down so it was clean and looked like new and parked it in my garage. Two months later, I did the same thing. Next time I tried to use it, it would not start at all, not even a cough. I called Tractor Supply where I had bought it and they gave me the name of a local dealer to service it under the warranty. I dropped it off and a month later he called and said that Generac would not warranty it and I should come and pick it up. I went there and after questioning him discovered that he was actually NOT an authorized Generac facility.

I bought a new Generac 5500 watt portable generator a couple of years ago. I never needed it for the first two years. Finally in 2016, I removed the generator from its box. I had to put the tires and handle and a few other things together on the unit. After doing as the owners manual instructed to do before starting the unit, I then test run the unit. It started just fine and ran well, it seemed. I paid an electrician to wire into my house electrical box with a box connection outside. That was great and done well. Now the kicker. I plugged in the provided cord that came with the generator into the outlet box on the house. Started the generator and plugged in the cord to the generator. Now turning on each breaker one at a time that was to be used on the control box as one should do.

I bought a Generac generator with my RV. It has always been very hard to start. If I can get it to run it frequently will not charge. It is a piece of junk. Totally undependable.

I ordered a part through AP Electric. It was a Generac part that was shipped directly from Generac. When the package came the part we ordered was not correct... The box it came in was correct but the part inside the box was wrong. Between both companies no one wants to take responsibility and now almost a year later we still do not have the correct part. Mind you we paid almost $300.00 for this incorrect part. Generac is the worst company to deal with. All you get is the runaround and they will not exchange parts for us. All we want is the correct part...

June 1-16 we had a rash of severe thunderstorms. Within 2 weeks we had 2 direct, explosive lightning strikes to our generator (yes. To the generator) & it was dead, along with all the power in house that it was supposed to protect. We were the only house in a large community to be hit. Comments please.

Purchased a 15KW ecogen. We live off grid and have solar and the backup generator. It ran 2 hours and died. I requested my money back. They said, "No" but they would fix it. It was not fixable, it was under their very limited warranty, and it was replaced 3 months later. The new one just died. It has 441 hrs on it and has been well taken care of. The service dealer is 100 miles away because service people must go to Generac's school which costs them about 5k, 3000.00 for the course, 2000.00 for rooms, meals, and the other stuff they require them to purchase. This particular model is guaranteed for off grid, but it really just a piece of junk like all of their products. NEVER BUY GENERAC PRODUCTS.

I bought a Generac generator and a 25 K.W. generator (tractor supplied engine) in the mid nineties. Had the gen. in for service over and over but it never would work properly. I finally gave it away. The 25 K.W. was sold as brand new. The fellow that bought it called me and I gave him the paper work he needed for warranty work. Didn't hear from him again so don't know if he got it fixed or had a boat anchor. 2 out of 2 is not a good score. I'm looking for a 2000 w. gen. but the Honda looks like a better purchase for a couple of hundred more.

Generac warranty is a joke. My generator is 5 months old. It stop working, so I call the a generac dealer JACHS Electric Inc. 257 Jericho tpk., Mineola NY 11501 to learn that they only take come to look at the equipment if you provide your credit card in advance of the visit. The unit was not starting and in Generac's manual clearly indicates that you should contact the dealer if it does not start after you try to start on manual. JACHS electric service guy, starts the unit after he uses starter spray for engines and claim that the visit is not under warranty, because they cannot find the problem. They charge $304.00 to my credit card after a 15 minute visit.

I called Generac to obtain the name of distributors to install a standby generator. They specifically advertised this service -- instead of directing you to their website for a list. While there are 23 distributors within 50 miles of my home, they recommended 2. The generator was finally installed 6 months after we signed a contract. After a few curious incidents, we called again and got another referral to their "top" distributor -- who came out and told us the generator looks ok -- but the installation was totally wrong and has to be pulled out and start again -- for several thousand more dollars. I called Generac -- who says they will do NOTHING about this -- relying on their warranty -- which has nothing to do with this situation. They invited consumers to call for a referral, they gave 2 -- with NO disclaimer -- and now are unwilling to stand behind it. NOT a company to do business with.

Absolutely unacceptable that owning the Generac XG8000E, purchased new, for less than 3 years and less than 10 hours of running time, that the motor needs to be replaced. Totally froze up and the only solution provided by Generac Customer Service to the authorized repair shop is a $850.00 replacement of the motor. All manufacturer's maintenance, fuel, monthly start-ups were followed to the letter. This is most infuriating that they don't have a warranty based on length or running hours. Going to get it fixed so that I can sell it to some other sucker and get me a Honda.

We recently purchased a 22kW whole house Generac Guardian generator. The generator was professionally installed, completely tested and turned up for service on 11/10/15. The first exercise date was set for 11/19/15. We were away from home and did not notice that the alarm light was on until 12/01/15. I made contact with the local service provider on 12/03/15. The service provider came out on 12/14/15 and determined that the unit had internal problems that were too extensive to replace the defective parts. Keep in mind that this generator had never started since it was put into service. I was unhappy to hear that the replacement generator would have a 6 week shipping interval. Today is 2/11/16 and the replacement unit has still not been received by the service provider.

Ordered a Generac XT8000 generator. When it came it was defective. Parts were missing.... holes were NOT drilled. I called Generac. They prompted me to take the 250LB generator to a "local" repair service 35 mile round trip away. I am 72 year old and weigh 145 lbs.... yet the best they could offer was that I take the generator to their service provider. They also said that I should file a damage report with the shipping company. I pointed out that the shipping company could certainly NOT cause the defect (holes not drilled in appropriate spots for mounting hardware). Yet still THAT was the best they could authorize over the phone.

During annual inspection, tech noticed oil leaking around head gasket. Went to replace and corner piece & bolt broke off. This before using pressure to back bolt off. He stated he had seen the exact same thing a short time ago. The unit has only 44.5 hours of use, including less than 3 years of weekly testing. Part is under warranty, but will cost me $300 in labor costs & 1 months time w/o unit. As a Sr. citizen, this is not an expense I need. This sounds as though this is a defective part, as it has happen at least once before.

Purchase 16000 kw generator in 2008, made it 2 years 8 month (106 Hours) generator spit out all copper windings. 2011 bought 17000 kw (140 hours), made it 4 years 4 month voltage regulator board went burned up going to cost $800 parts and labor to fix. If you buy a Generac guardian standby generator don't plan on warranty fixing anything. They designed not to last but to just get past warranty. Once they get your money they don't care if there is a problem. I spent 4200 on first one then 3300 on second one. Good luck.

Purchased a power washer about June of 2014. Initially, the water hose had leaks and needed replacement which was done without a problem. After using the power washer for about 5 hours, it would not start. I followed the recommendation in the manual, to no avail. When I took it to a service agent of Generac, the repairman said the machine had water in carburetor, motor, etc. and was not worth fixing. There was no resolution. Horrible product. Do not buy!!!

Had the 7500E Portable to ensure power during frequent long term power outages. Kept indoors until needed, used less than 80 hours, maintained as per owner's manual, except changing spark plug. Charged 8 hours and started monthly for 15-20 minutes to ensure working status. Used five times for outages, total under 80 hours, worked well, easy to start. Approaching the 100 hour marker, decided to have the installation electrician do the maintenance, per manual. Installer didn't want to service, called another Generac service company who would.

I am so glad this happened now that I have read through all of the reviews. I watched the infomercial and called for a quote. Took two months to schedule an appointment in Phoenix, AZ. First dealer came out and we did a complete survey and agreed on a 48KW generator. Would have been about $25K but I never heard from the guy again. Tried to call, email, but nothing. Called Generac directly and they gave me another dealer. Same thing, could not get a quote this time. I am done. It is amazing to me that Generac spends $ on their advertising and then cannot even deliver on a sale let alone and installation on service.

I made the worst error ever by buying a Generac 2000 W inverter generator. This generator was repaired once under warranty, and twice more I paid to get it working when it failed again. Once for the engine, the other for the circuit boards, as was done once under warranty. I took very good care of this generator, and the repair shop said that the circuit board will cost well over $500.00 to replace. I now can only use the Generac generator for an anchor. I bought a Honda generator, and so far have had no problems. I will NEVER buy a Generac product again. I was warned that they were junk but had to learn the hard way.

My installer must have went out of business because they don't answer emails or return telephone calls. Want yearly maintenance. Generac didn't get back to me with a new maintenance firm. Last year they found it was leaking oil so I really want someone to look at it. Calling around and finding out they want $300 to come over and look at it. When I had it installed they told me yearly maintenance would be around $100. If I can't get maintenance what will I do in an emergency??

Generac Guardian 8KV Series Generator. Bought this unit 5 years ago and had it installed by a authorized installer. Paid out close to $4500.00. Unit has almost literally not worked since. I've had service guys out here almost once a month for various things, but about a month before Hurricane Sandy hit in 2013, it died. I had service up here every other day (I have all of the records, so no exaggeration!) for near a month before the storm to replace parts even though the tech said the engine was shot. Generac refused to replace the engine until all parts were replaced. Finally, the day Sandy hit (Monday) they said they'd replace the engine but a load of good it did because we were without power for 6 days and all I had was a boat anchor out back.

New Generac unit with only 14 hrs run time, developed oil leak. Only 1 service rep out of 5 agreed to check out generator. Two months later, a service rep came out and agreed there was an oil leak. We topped up the oil because it was low and a routine run was scheduled and we did not want engine to burn up. Service rep states that because we topped up oil, warranty is now void! And, service rep will NOT be paid for his service call and we are NOT eligible for warranty repairs.

I have had more problems with a new generator. I do not recommend this company - they are difficult to work with and product is NOT reliable.

I am on my third Generac gen set. The first lasted, and did fairly well, but was built by the original company, prior to the sale several years ago. It lasted a total of 186 hours, and the rings went. It had a four cylinder gas engine. The second one came with the house I bought in Florida. It was about three years old. Since I was not the original owner, end of story. This one, the windings in the generator spun or some such. Had to pay a gen tech guy plenty to find out it was toast.

Purchased at local hardware store on 9/29/14. I used as a backup source of electricity for my mobile grooming trailer only when I couldn't shore line into customers home. We changed oil every week even if unit didn't need it because we wanted it to last. Unit started leaking oil and burning oil. I would have to add oil every time I had to use it for backup power even if we had just changed the oil. Unit would shut down due to low oil and eventually wouldn't start. Tried cleaning the air filter again, but no help. Getting more air flow to carburetor usually would help.

I have a brand new Centurion 5000 watt Portable Generator model#005971-0, never been used for power failure. I just start it up to make sure it runs okay. My three-year warranty through Lowe's was up 7-07-2015. Well, when I tried to start it the other day, gas started to leaking out behind the filter. This should not happen to a brand new generator, I give $818.25 for generator and a three-year warranty. I am a widow, and I don't have that kind of money to waste. I am so very upset, now I can't even start this product. Serial # 5908556A.

Please note that Generac does not replace its produce, it will only send replacement parts. Our unit is brand new with only 2 hours of tests on it - and we are now replacing the motor.

We purchased a generic in 2014 with a 5-year warranty, 17 kilowatt Model number 0062480. We have had nothing but problems and no satisfaction from generic. The red light comes on constantly with error code 1205. They want us to go outside in the winter and fix the problem ourselves. We are 76 years old and purchased this product so we had no worries. Now all we do is worry! They want us to turn the generator to off, press enter button twice, then turn back to auto. This is insane! We had the generic service people out 9 times and still no help! This is what we have done and I would advice all the other consumers of this product to do the same.

$3,000. When assembling the generator there was no hardware to install the handle. I had to purchase additional to install. After installing the oil and following the directions to the letter the low oil sensor began to leak. I called Generac directly, they told me to contact Menards. Menards in turn told me to contact Generac, and so it began.

Do not buy from these people! Save your money and buy from a reputable dealer. These units are junk and the contracted service/repair men are a joke! This thing has been nothing but headaches! I had it ripped from my house and taken to the scrap yard where it belongs after a year of pure hell with it. Junk, junk, junk!

I purchased my Generac pressure washer online. Used it for approximately 30 hours washing a redwood deck and a few other small projects. Went out one morning and attempted to start it and there was a huge puff of smoke and then the motor seized up. I have been waiting for three weeks for the local tech to get the parts so we can repair (notice the company won't replace) the pressure washer. In the meantime, I have been borrowing my neighbors 12 year old Honda pressure washer... Buy a Honda.

7KW standby Generac failed after about 1/2 hr running with ambient temp 97%. Display panel noted failure due to high oil temp. Checked specs which says nominal operating range -22F to 77F. Something to consider before purchasing. After about 2hrs, oil temp dropped and generator began to operate. Left top open and generator did OK.

In February 2015, my 15KW Generac whole house generator sent 750+ volts continuously through my house - blowing out every electronic device. My local Generac service person said I will probably find more problems from this extreme voltage as time goes by. I filed a complaint with Generac, Rebecca ** in Wisconsin, at that time and followed all the demands she wanted. She also wanted some parts from my generator, and my Generac dealer supplied those as well. As of July 15, 2015, my emails to her go unanswered. My Generac dealer's phone calls go unanswered. My case # is **. This is awful response. I feel they should of had an over voltage shut down device on this generator, and they did put such a device on models after 2006. Mine was installed in 2004.

Unit was properly and professionally installed by Generac approved dealer. The engine ran rough from the beginning, failed to start on its exercise cycle and ran rough after manual start. This was reported to the dealer but the problem was not resolved. After the second annual maintenance when the unit was restarted the issue appeared to be resolved. Shortly thereafter the unit would not start. The unit had an internal engine failure. The company agreed to replace the engine, however have declined to cover the cost of the labor to repair it $815.00. The company said they had made a concession by supplying us with a new motor. However this motor is not warrantied so we are not confident it won't happen again. Annual maintenance fee for this unit is $300.00 using Generac approved service technician.

Bought a Generac 20kw whole house model. It was used 24 hours per year, and that is stretching it. All regular maintenance was performed. Within a day or two of warranty, a board went out in the unit and replacement cost was $1400. Not including the service fees. The unit has barely been used. The date of installation, actual payment date etc. was a matter of days, yet Generac would not work with the owner, only the service provider and refused to pay for the part and/or work with us on the cost of part. As I said, Generac was not a user-friendly company and would not work with us. After the $7400 cost of the unit and now the replacement part, I do not recommend the expense as being worth buying the Generac unit. Something that expensive should hold up for more than 3 years.

I previously wrote a review of my 3+ year old generator, which experienced a failed head gasket after 32 hours of operation over 3 years and 4 months. I sent a review to you as the unit was out of warranty and the local supplier informed me Generac would not cover the repair costs. After contacting Generac and filling out an incident report Generac agreed to pay for the replacement of the head gasket.

Generac generator is poor quality. Had to have repaired multiple times. Had to use repair company required by company. They repaired generator with used parts. The repairs never lasted as the parts used were junk. Now warranty is expired and when I contacted generac they said new parts should have been used. Consumer complaint department is absolutely useless! They said too bad, warranty has expired. Generac contracts the cheapest company to do warranty work and don't care about anything except saving and making money. Do not buy this product, you will be sorry 2 or 3 years down the road. No company support. Buyers beware of this company, go with a different manufacturer. You will be much happier and save money in the long run!

Briefly. We had a power outage and I commenced using the Generac via the Generlink to power several items in the house which were well below the load limit of 8000KW- the generator power bar indicated that it was well below full demand - it was approx 3/4 bar light and dropping lower at times. I first noted that the house lights appeared brighter than normal and I thought this was because the Generator was providing a good flow of current. That would prove wrong in a big way.

I purchased a Generac model 5500 portable generator from a local hardware/home improvement chain. After assembling and servicing the unit as described in the manual, the generator started, but had no power. During my first call to customer service, I was told some vague explanation about "field jump"or "field reset" that might need to be done because the unit "might have sat on the shelf too long." They suggested I try contacting the store where I bought the generator. I called them, and they said that because I had already put gas and oil in the unit, it could not be returned.

I purchased a Generac Centurian 10Kw standby generator from Lowes Home Improvement in January, 2011. Lowes delivered it and it was installed by a licensed electrician who followed the installation guidelines provided upon delivery. It has been maintained by the owners manual for oil changes, filter changes, etc. In addition, a Generac authorized service dealer has done ALL repairs to date.

I have the same problem as Jay of West Greenwich, RI on Aug. 28, 2011. I had my unit installed by a local authorized installer. The unit was installed the last week of June 2014. The Installer has been out to my house three times from the date of install. The unit still does not work. Generac expressed that they will not take the unit back until after the 2 year warranty period - during the two years I am sure my basement will flood due to my sump pumps not receive stand by power from my $6,000.00 generac generator.

Poorly made product company refuses to stand behind. Says they will but they have had 90 days that they promised to resolve but still won’t do anything about the problem!

Three years and three months ago, I spent $4,000 to have a Guardian generator installed at my house. After using it once for about 1 hour, I was pretty happy. Next time we lost power, the motor came on but the unit did not generate power. I contacted an MFG representative, and he said I was out of luck as the warranty was 1 month out from the 3 year period, so I was told that I needed to spend another $1,000 for the inside parts that would generate electricity. Okay, so I was extremely ** but since I have a sump pump, they knew I would do whatever I needed to prevent flooding of my home.

In 2007, I purchased a Generac generator from Home Depot. Except for the 5-10 minute weekly test, it was only used once or twice in a power outage. It has stopped working twice and according to our local repairman, who is authorized to work on Generac generators, and Generac, the same part needed to be replaced at the cost of $500 plus $400 labor each time.