Generac Power Systems Reviews

Never purchase a Generac generator. They have zero oversight and will allow their dealers to steal your deposit. I hired ACH electric out of Lambertville NJ to do my job. Gave him 9k in December of 23. Kept calling every two weeks. Told I’m next in line. Family had a life changing event in March of 2024. Called to cancel job which he had dragged out. Said it would be a few weeks to get me my money back. No harm no foul. Next customer gets the generator. Reach out several more times till he tells me there is a no refund policy. He screwed me out of 9k. Reach out to generac to complain and they tell me it’s out their hands. So generac is ok with their dealers sticking customers for deposits. I’m thinking about suing federal and ACH Electric. Don't buy Generac products.

The best purchase we ever made. We were contacted immediately and service was top quality. We have had numerous power outages and Generac has always come through for us!!! Would recommend this system to anyone.

Installed in 2013. Maintenance of $160 per year. Used for a total of 130 hours since then. This includes recently, when my local utility went down for 3+ days in the heat. The unit ran fine for 15 hours, then quit. I got an emergency repair ($1000+) and it ran another 15 hours and quit. Now it needs about a $1200 repair of the generator system. So there you have it, 130 hours and the electrical l system is worn out. It is useful for some short term convenience, but never again will my family have security in owning a Generac.

Bought a power washer in 2019. Just it's been ran 1 time. Had to replace battery 3 times. Wouldn't recommend it to anyone. They do absolutely nothing to help you. Basically it's junk and Generac keep giving me runaround. Zero help. Wouldn't recommend to anyone.

New generator install by FA Electric. Dropped off and pad mounted one day, installed in one full day after propane hooked up. Competitive pricing. Very knowledgeable and detail-oriented during estimate and install. Checked heat pump specs to make sure generator model was adequate. Inside panel work, transfer box, and load sheds very neat and orderly. Highly recommend.

I have purchased and installed 3 whole house generators in 3 houses. 2 Kohlers and 1 Generac. The Kohlers were very reliable and service was excellent. The Generac is at best mediocre in reliability and local service is terrible. I called for warranty repair. The service tech came to the house, declared nothing wrong and left then they sent me a bill for $200. 2 weeks later the engine failed in the same way. I called and they said they would not fix it unless I agreed to pay for it because I installed the gas regulator too close to the engine. In reviewing the installation guidelines, there is no spec on that. Do not buy Generac!

Had Triple Tech in Midland Ontario install our Generac system and couldn’t be happier. Sal and his crew did a great job from start to finish. They explained all my responsibilities and schedule for preventative maintenance. Highly recommend Triple Tech

We have purchase a whole house system because we are on oxygen and have b-paps and c-paps for sleeping. We have had it installed for over 4 years and it never has come on in emergency. It tests fine once a week. I have now felt this is one of the worst investments ever and would never do this again. We have had service, but they have yet to find a solution. They are just waiting for the warranty to run out. This is not and reputable American company. Their claims are false and need to be removed from service. Some clients need this protection to work for health reasons.

This is my 4th Generac generator I have had installed by various Generac authorized dealers. All of the installers have been knowledgeable and professional. My latest purchase showed how horrible Generac support for their dealers and customers really is. Once installed and start up took place within 3 minutes there were horrible noises coming from it and my technician shut it down immediately. After a tear down by my installer to find out the cause it became apparent that the generator had been assembled incorrectly in the magneto area. Once new parts arrived and installed it also became apparent that there was more damage done by the start up in the flywheel area.

We had an authorized dealer install a Generac Solar System complete with a backup storage system less than two years ago. It has the attached remote viewing system so that Generac can check on it at any time. We built the new heated shed to house the battery backup. The installation company has gone out of business. The backup system went down last November. We have made numerous calls and emails to Generac customer service. They say they have not been able to locate any service personnel to work on it. I called the nearest company I could find which services Generac, but they don't do warranty work. We are making payments higher than any benefit we have received from the solar panel working alone without the backup system. Our Generac system has been nothing but a money pit to us.

When you purchase your Generac generator, that is just the beginning of your costs. Then it suggested you buy a maintenance contract which will cost at least $395 per year. Otherwise all warranty calls come with a diagnostic fee to get someone out to check/fix the problem. The Generators come Wi-Fi equipped, but the free Wi-Fi app from Generac does very little except receiving countless push notifications. [You can’t even crank the generator using the “free” app]. You’re invited to upgrade the app for another fee per year to make your Wi-Fi fully functional.

I have a Generac micro inverter system. My installer replaced a unit under warranty. When he contacted support to have it provisioned, they may have provisioned it incorrectly, two days later the unit was no longer showing any voltage. He opened a support ticket but no one from Generac would reply. To help get support I called the number on the case. After being transferred a few times I was unable to to get support. I asked them to formally escalate the lack of support but they refused. Despite a warranty replacement of a Generac micro inverter unit and subsequent failure, I have received no support from Generac. The installer believes the replacement unit was incorrectly provisioned, leading to a zero-voltage state. Both the installer's support ticket and my direct calls have been ignored. Generac has also refused my request for formal escalation of this issue. Terrible after sales support!

I purchased a new Generac generator and had it installed by a local contractor. The install was great and it was complete in October of 2024. My first need for the generator was in January of 2025 and if failed to start. I was told it was a bad ignition coil. That was three weeks ago and I am still waiting on a part that I was told was in stock.

Do not buy Generac generators. Purchased a 24KW unit in January 2025 at a cost of $12K including installation. Lost power on February 12, 2025 for the first time. The generator ran for five hours and shut down due to low oil pressure. There was a puddle of oil underneath the motor. Contacted Generac service. No feedback when they will schedule a service call.

Our Generac Home Generator is 3 years old. I purchased the generator with a 7-year warranty. Two weeks ago, I noticed that the indicator light was red, so I called the dealer (after 5 PM on Friday), got a recording, and left a message to call me on Monday. I waited until noon and no call. I called the dealer, and they said that they would have a technician out the next day. The tech arrived and diagnosed the problem and was gone in less than 30 minutes.

We have a whole house system. 3 service calls under a year. First was electrical wiring, second and third was under power error. Now they want me to purchase a block heater because the cold weather caused a non start. Only problem is we had the same issue during warm weather. When you invest that amount of money you expect to have quality parts and service.

We bought a Generac generator for our home, expecting it to work during emergencies. However, during the hurricane in July 2024, the generator failed to start, even though we had it serviced and were told it would work while we were away. When we returned a week later, our house smelled awful, and we lost hundreds of dollars worth of food. It’s now January 2025, and we still haven’t been able to get anyone from Generac to help us. We’ve tried calling and emailing multiple times, but all we get are automated responses. Their customer service is terrible, and we’re extremely disappointed. I wouldn’t recommend Generac to anyone.

Stay away! They took my $13,000 3 months ago and cannot tell me when I could get a generator. Even worse the dealer has no knowledge, so they grab your cash and tell Canadians to sit on it! Customer service writes to you with a code to simply say we have no clue where you are in the cue and when you could expect a unit. Is this 2025? Got to think you can track orders? Horrible experience

My generator has malfunctioned since day one. Every time I call to have someone come repair it, the appointment is over a month away. The help line is very unhelpful. The nearest dealer is over an hour away, and they usually "can't find the problem" till the second or third visit.

Go with Generac Generators via Canteer Power if you live in SC (over 70 years in business) for your generator needs. They only specialize in Generac and you don't have to wait. The came in over $1K less and didn't have to go through the attic, etc. Finance interest free via H Depot like I did. 24/7 remote monitoring, 10 year warranty. Don't be without power. Generac, only the best.

The motor stopped working correctly on our 14KW Generac Generator. Fortunately, it was covered under warranty. MS Solar ordered the replacement motor at the end of Oct 2024. At the end of Dec 2024, we still had no probable delivery date on the motor. I had to repeatedly call MS Solar during Nov and Dec to inquire as to the status of the replacement motor. They did no follow-up on their own--my inquiries triggered their follow-up. Frustrated at going two months with no generator, I asked the owner to call me. He/she did not. Instead, I received a text message from their staff, reconfirming that they had ordered the part in late Oct. I finally bypassed MS Solar and called Generac directly. They provided me with a shipping date. Does it REALLY take two months for Generac to fulfill its warranty promises? This is NOT the service we paid for.

My XT8000E starts usually very good but I use non ethanol gas and a fuel stabilizer. The hour meter failed though at around 23 hours I believe and had to buy another and found they are rather high priced. For some reason, it wasn't designed to charge the battery when running which is a flaw. If you read the manual, you will find the valve clearance is supposed to be adjusted at 50 hours. If you want to do the valve adjustment yourself, it’s best to get a service manual. It can be challenging to get a service manual though from a dealer I found but a digital pdf version doesn't cost anything.

I think they are too big for their own good. Installed a 33kw generator 2 years ago. Had it serviced annually. After the last service in June we start having issues. They came out and fixed it. Apparently it wasn't such a success because we are having trouble again. Called and scheduled for them to come in 30 days (had no avail before). They called 2 days before asking for payment and trying to say I never schedule an appointment. Why would I call a month earlier if not to get. They didn't care. Spoke to customer service. She promised to keep the original date. No one showed up. It's humiliating. I'm done.

We have owned 2 units between Dec 2010 and April 2024. Both installed and serviced by Generac dealers. Both not backed by Generac warranty. When you calculate the annual cost of ownership (they work for 6.5 years), these are very expensive units, annoying and inconvenient. Charged Service calls started for first unit within 3 years and 2nd unit at approx 48-50 months. Generac warranty is scripted lip service and only marketing. Changing brands this time!!!!

Connected the battery for electric start not charging. Called for service. It’s been almost two months they said would send a new battery. Still haven’t received it. They seem to be confused at the other end. Get ready to be put on hold for a long time and they don’t call you back.

I have had a Generac whole house system for 4 years. The system has worked well. HOWEVER the system uses two 7000 50 amp Smart Management Modules. I have replaced three of these so far and they are not under warranty. Other people in blogs and in Amazon reviews have had similar experiences. The product is defective. Any complaints to Generac result in "there is no problem" responses. Generac ignores their customers. I will never buy another Generac product. There is better out there.

I deeply regret purchasing a Generac Standby Generator. It took 8 months for delivery, and now – more than 2 years later – still not totally or correctly operable. It started with the inaccurate, incomplete, and faulty initial installation by EMC, which then caused further damage during periodic operations. All of this defeats the purpose of a backup generator in the first place, right? Frustration, Disappointment are understatements… Despite multiple attempts to have them corrected and repaired, – Generac & EMC - have provided NO MEANINGFUL SUPPORT OR ASSISTANCE…We have had to engage a third-party service provider even during warranty for interim repairs in order -to protect the people and animals on the property- …all at substantial extra costs to us….

On September 18th 2024 our brand new, installed in April, Generac caught on fire. Luckily I was home and was able to extinguish the flames. After calls to the contractor who installed it and a call to Generac, I was told that a replacement was approved and it would take about two weeks to get a new one. After not hearing anything from Generac after two weeks I called them back and they transferred me to James, the guy who was handling my claim. I left a voicemail to ask him about the replacement. I'm still waiting to hear back from him. The contractor even called and he has not returned his call either. We paid about $11000, installation included plus the cost of the two tanks and to have them filled. It is now November 4th and all we have is a big lawn ornament and two LP tanks. My next phone call will be to the BBB and my state Representative. This is beyond unacceptable.

I recently purchased a whole home Generac Solar System with two (2) PWRcell batteries to integrate with my existing Generac 22kw standby Generator - this was purchased and installed through a separate 3rd party retailer in Florida. Unfortunately, I experienced issues (likely due to the installation performed by the 3rd party retailer) but when I contacted Generac, they immediately jumped into action and remediated the situation 100%.

When you pay over $6000 for a whole house generator from Generac you would expect it to last for more than 1700 hours before complete engine failure. I have had 2 others with the same issues. These are G0070422 models that are 2200 watts. Serviced when due by authorized Generac technicians in all cases. Engines are under warranty however not labor or shipping. Now it is going to cost $1500 to replace a faulty, engine. Generac needs to be making these catastrophic failures known to the public.

Generac may be the WORST company to work with. I bought a General 15000E generator about a year ago. When I got it, I tried it out and it worked fine. I didn't use it in the year I have it. When Hurricane Irene was coming to FL, I checked the unit and it was dead. Generac told me to get a new battery, which I did & it was still completely dead. I called Generac again and they sent me a list of local dealers. Since under warranty, I figured I was going to be fine. Unfortunately, the first 2 dealers I spoke to told me that they wouldn't work under the warranty since Generac does not pay them for the work. I finally found a Generac dealer who said he would work on it and pick it up as long as Generac approves it. I have spent hours on hold and being connected to the wrong depts at Generac to get approvals. I've never seen so much figure pointing and lack of service. They screw their customers and their dealers. Generac is awful. Don't buy their products.

Generator installed a little over 1 year. First time we really needed it failed due to manufacturer's defect. Bad stator connections. The dealer Jack ** failed to perform corrective action properly during the annual service. Technician was not trained properly. Dealer finally sent a trained technician who found the problem but it was too late. Generator burned up.

On the day before Milton hit I called Generac to make sure everything was running right before the storm. I was told no problems. Power was knocked out and my generac did not come on. I starting trying to get help. No live agent. Finally 3 days later I got a call and was told their phones were down for 2 days. NO EXCUSES! You are in the emergency business! On the call we tried turning it on and off, which did not work. I was told a tech would come in 2 or 3 days and it would be a minimum of $350. Wow. I have a contract! The contract includes weekly startup every Wednesday to monitor. So why wouldn't that reveal the dead battery the tech ended up saying was the problem? They turned out to be lots of big talk to sell you the $10,000 unit but lame on customer service when you need them the most.

Bought a 6500 Generac portable generator, from Lowe's Home Improvement, to run my refrigerator for medication during hurricane Milton. DOES NOT WORK!!!! On the box!! showed picture of a refrigerator, read manual completely. Says it runs a refrigerator, only uses 700 watts. LIE!!!! Does not!! Called lowrs, they said they just sell them, I should call generac. So I did. They said I have to purchase some kind of inverter, don't know how much it cost, because they hung up the phone on me, also by the way said I needed license electrician to install this so called part, RIP OFF!!!! STAY AWAY!!! WORST EVER PURCHASE!!! $850.00 did not help save my medication, it powered my toaster! But the toast was pretty good.

I purchased the 22 KW Generac Whole House System from Canter Generators. We have had the system for 4 years now. The unit runs five minutes once a week for about 122 hours of use and about 12 hours of actual use during outages for a total of 134 hours for its life. We purchased the 10 year warranty and maintenance package as well. Our unit was just serviced late August 2024. The status has remained green, ready to go. My family and I took great comfort knowing we would have power, comfort, and the ability to share with our neighbors if needed during any power outage. As it is well known, Florida has been on alert and experiencing the onset of Hurricane Milton. Unfortunately our power went out for about 90 minutes this morning Oct 9, 2024.

Purchased a 14k residential generator from Home Depot. Professionally installed. Very limited use over 6 years. Then, it would not run and showed "over Rev error". 3 years later no one can fix for less than the price of a new one. It's junk.

I have a whole house Generac and similar to “Donna” after service (3 weeks) oil leaked everywhere, but our rep is very responsible and came out immediately. The problem with Generac was they are aware of it, but refuse to use a quality part, because we, the customer, get a surprise bill of $300, for a tech to replace their junk part. It is a really cheap oil pressure sensor and it fails and that allows oil to leak out. Hence generator doesn’t work. Only has 80 hours on It. Generac should have to pay for the oil, tech and part replacement, THEN THEY'D USE A QUALITY PART REAL FAST. Try Kohler.

There are MANY HIDDEN FEES!! The contract is very long. NOT EVERYTHING IS DISCLOSED by the salesman representing the company and or STG who is one of the companies that services! Already paid out lots of money and it wasn’t installed that long ago!!! So far, DON'T THINK IT'S WORTH THE HASSLE IR COST!! If you don’t have lots of money to work with, DONT BUT ONE!!!!

I Tried to install Generac here in Austin. General Certified support backed out from one important installation issues after I gave them 50% of my money. When I requested cancellation the Austin Supplier in Texas KEPT 3000 Dollars of my Money, while they DID no installation at all. The reason is why, is that they spend hours talking with other sub-suppliers to prepare for installation. I am retired and NO additional income and this company stole essential 3000 dollars. One fact to remember about this. Be aware. If the cost of Generac equipment is 6 thousands dollar, the quote I got for installation only is 12 thousand dollars. Total cost is then 18.000 dollars. It is a bad deal and I should have not have signed with them.

We got our 24000w Generac about 4 months ago and didn’t need it until Helene hit. It came on immediately and ran for 4 days straight. Our life went on as though we had power, because we did. Cooking, cooling, laundry, water all worked like usual. My husband is on oxygen 24/7 and never needed backup O2 the entire time. What a great investment and great peace of mind.

We pay for a maintenance contract every year. Takes forever for them to come out. Last time they did maintenance all the oil leaked from our unit. When we finally got in touch with someone they said they couldn’t get to us for a few weeks. Now there’s a hurricane coming and we can’t use our generator if we lose power! We have a freezer full of food and they will not replace it if we lose power. We have had a contract for three years and every time we call it takes several weeks to months sometimes before they can come out! I would never recommend them to anyone!

Purchased from Generac dealer and only assumed they serviced the 17500e. Communicated with GEN online and gave me 5 other service ctrs locally. No one touches them. It was up to me to have diagnosed and replaced. GEN offered nothing for the repair, I'm out $100. Battery was mfd in Feb of 2023.

Owned Generac whole house generator since Hurricane Sandy. Very pleased with the results and service by Corbin Electric and their service people. I was able to place the Generac Generator closer to the house than other generators and therefore was able to fit within the necessary footage without having to go for a Variance.

I bought a new Generac 17500 came with a one year old dead battery and Generac has given me the run around for over 2 months over a 71. Dollar Battery. I wouldn't buy anything else from Generac or Factory Pure in San Antonio who sells Generac

I have found it impossible to stop the incessant calls and harassing emails from this business. I have unsubscribed from their emails hundreds of times, but nothing seems to work. There is no option to unsubscribe on their website, and when I call the number listed, there is no option to unsubscribe in the menu. Their approach to business is absolutely aggressive and rude. I strongly advise caution when considering any agreements with this company.

I bought a Generac power solution solar system with batteries and I have to say I feel it was the biggest mistake I have make in a long time. I am a marine veteran and I can deal with a lot of idiotic things in my life but when the contractor that installs the system is caught in lies with customers and with generac and is involved with lawsuits with generac you would think generac would do what they could to help the customers and protect their name. No. My system in the time I have had it has been out 2 years over a dozen times they have had me on hold each time for over an hour to talk to someone.

I purchased a 20KW Standby Generator years ago. Every single time I really need it, it fails. First was a bad RPM pickup sensor during a below freezing week of snow, then a failed coolant level switch, next a failed coolant temp sensor, etc. I serviced this unit every year. It does its weekly exercise with no problems (thinking everything is good to go), but when the weather is bad and power is out, you just can't depend on it to get the job done. Going to switch it out this year with a Cummins.

Horrible company and horrible customer service. Bought portable generator from Home Depot and wouldn't start right out of the box. Call Generac Customer service and they told me to take it to a repair shop. Repair shop wouldn't come and get it and told me to bring to them. I am a 63 year old woman and can't lift it to get in my car. Neither Generac and Home Depot could not care in the least and offered no solution to my problem. I just want to return this piece of crap back to Home Depot but I can't because it was 10 days after the 30 day return period.

Generac Transfer switch under warranty failed with burned cables inside. E-mailed and called on June 19th. Generac has quit responding to the problem for more than 30 days. No emails or returned calls. Called 13 times. No call back. E-Mailed 12 times. No response.

Generac has by far the worst customer service. I purchased a18000 Generac generator in March. It works fine except the wifi is showing 0. I contacted my provider everything is ok. They reboot and I have a special 2.4 port just for the generator. Generac refuse to reboot from their end. She explained that tech don't call customers back. That she would call back or text. I don't recommend them to anyone. Poor customer service.

As far as the generator goes, so far it's come through. Had installed 4-28-24. Lost power 3 times in 2 wk. Went on like it should. The huge issues is with their Mobile Link app. The installers help hook up. Stayed connected for couple hours. Then disconnected. Have done everything that was said to do. Will not reconnect. Then after reading other reviews, they all say same thing...it's the app. And I'm not opening my firewall to let them in. Their app is setting off warning to firewall and prevents wifi connection. But doesn't seem to be anyone from Generac that wants to own it. So if ya get generator, don't be too confident that the wifi will work. We got 18,000 wk.

Generac products are a piece of crap and their customer service is even worse. I have a new pressure washer purchased in January 2024 used only twice and the engine failed. I took it to an authorized dealer, the dealer pointed out the engine failed on the new pressure washer. Generac instead of just replacing the pressure washer they are having the dealer replace the engine, my unit has been at the dealer three weeks as of today and the replacement engine still has not been sent to the dealer yet. I’m so glad that I did not purchase a generator from this company. I will never buy another Generac product. They are not worth your hard-earned money.

We received our new Generac 4 weeks ago. When it was installed it came with no oil in it. (it should have oil in it). When we noticed there was no oil we put oil in and watched as the oil slowly leaked out into the motor. We called the company that sold us the Generac and they came out and determined they could not repair. They called Generac to start a claim for us and we followed behind them with our claim. It's been 4 weeks. We can't seem to get a returned phone call. We are in the middle of hurricane season and can't run our brand new Generac. We want a new unit.

It's a yearly maintenance cost approx. 260.00. It was working for years then recently it stopped during a big storm. Cost was 690.00 to repair some oil leak including a home visit 125.00 to see what happened. They quote sometimes things break down like it does with car. It is test periodically to see if it works via the company. It's expensive when something goes wrong with it. Too bad there is not a lot of competition for a home generator.

I live in Houston Texas and I bought a 24KW Generac Generator. $14,000 (Generator plus installation). I bought the generator right before Beryl (Hurricane) devastated the area. I was so relieved to have it, because I lost all my food and had to stay at an expensive hotel when we were hit with the tornado. (The price gouging was real.) Wouldn’t you guess the brand new Generac does not work. I asked for a new one and I was told that I registered the Generator to my name and address

Bought a 22 kw generator 4 years ago and have always done service on this unit, 3 hours into Hurricane Beryl it stopped producing, I received error code 1902, tech came out and said it was a known defect, rotor issue and it would be 6 weeks before the parts would arrive, I didn’t have any other backup, as I should have been able to depend on this unit to protect our home during these power outages. 2 freezers and refrigerators full of food lost, had to spend thousands of dollars on hotels if you could find one. Very disappointed with Generac as it let us down. Now my concern is will it fail again after repair. We bought this unit from GENERAC Super Center in Tomball Texas.

We have been trying for several months to get help with our solar system, it has been installed for 2 years and has never worked properly. The installer filed for bankruptcy last year and since then we dealt with another company recommended by Generac, still no operational system. We have gained no benefit from this significant investment and can get NO help. Sat on call 46 minutes today and got disconnected. Called back and sat on hold for 40 minutes and no agent ever picked up. Do not invest in a solar system.

Don't trust Generac generators. The company is absolutely terrible. I bought a portable generator for 472 dollars and didn't even have 24 hours and it caught fire and burnt my shed down to the generator was totally destroyed and flames so big it caught my shed on fire. Thank God it was not near my home or that would have caught fire possibly burning up my family. But thank God it was just my shed. I contacted company next day to tell them and try to get my money back so I got told it would take 30 days for someone to contact me.

POOR QUALITY our Generac is sitting in our backyard AGAIN waiting on parts. Nothing but failures when needed the most. Save your money or purchase something of better quality and save yourself the labor and anxiety. We are waiting on the induction coils and have just replaced the control panel.

Our generator for the last 25 years, Diesel powered gave up the ghost. Backup power for large building is used for dinner meetings, weddings, various events so backup power a necessity. Also is a designated emergency location for large disasters (earthquakes in Northern California) and we serve the community. We bought the Generac generator believing the ads. Foolish me. Within 5 weeks the system failed and the diagnosis was mouse eaten cables. The installation was done by Generac and they sealed up openings that allowed mice to get in...Cost $1400, no warranty. Repair didn't work, new parts ordered, back ordered, delayed, again no warranty cost $3,000. Absolutely the worst decision we could have made...no response from the company, no way to get them to answer the phone....total negligence but great advertising.

We purchased our home in May 2021 and it came with a Generac Mmodel G0070431 S/N XXXXXX6456. Cat I Hurrican Nicholas hit in September, lost power and the generator worked fine for 3 days then quit. It had just over 100 hours and we contacted a authorized service company to service. The engine threw a rod and needed to be replaced, Generac agreed to send another engine as was still just in warranty and we had to pay the installation cost. The self test mode worked for approximately one year then would not start.

Had 3 hours on a 17500E generator when the engine took a terminal dump. But because it was out of calendar warranty they told me to go pound sand. Did not even have the courtesy to pick up the phone and talk to me. I received 3 emails, each from a different person. I have bought 2 of these generators at $3000+ each. Now they are saying "Buy a third. We need our profit." Customer loyalty means nothing to them. And the individuals in customer service are poster children for the "Peter Principle". The principle refers to when an individual is promoted to or attains their level of incompetence. Congratulations to Alex, Eric, and Nathanial!

This is my second house with a Generac generator. I have a 38kw and the 2nd one is nothing but an expensive piece of junk. Has 200 hours of run time. Multiple issues which our service provider has tried to fix numerous times. Terrible customer service from Generac helping with diagnostics. NEVER CONSIDER BUYING A GENERAC, just save yourself the anxiety of hoping it works. Better off sitting in the heat and humidity or spending your money on a hotel room and pitching your stuff from the fridge!

6 month old Generac isn’t working. We spent so much money to have a dependable product and during Beryl it worked for two hours, then broke down. Infuriating!! Product sucks and I will not recommend to anyone!

Generac, joke, might as well have a brick on the back porch. We live in Pearland Tx part of the path of Hurricane Beryl. We lost power at 7:38am. Waited for Generac to power up. And waited and waited. Well got a message on mobile link that had an RPW sensor failure. Funny this is a two year old generator that casts a small fortune, and only comes on on Mondays for the 5 minute weekly check. Well now enter Beryl and lo and behold no generac. We bought it for this reason.

Generac - Please answer the phone. Answer the phone. You never answer the phone for a customer. I have been waiting on hold forever. My load sheds keep failing, The warranty should be extended to cover four of my load sheds b/c I have had so much aggravation from the load sheds failing (installed 2020). Generac should cover new load sheds and the labor too! I have had more aggravation from the load sheds failing and my not being able to use my appliances, (e.g. A/C, oven, stovetop, dryer etc.) that go through those intermediaries than a storm! Laughable.

If I could give a zero I would. Our power washer pump broke shortly after the warranty. The pump was the wrong size to begin with and the company replaced it twice with a different model. The customer service is horrible. Wait time on hold is forever and the people I talked to did not have their stories straight about how to help me. Never returned emails or phone calls. Promised us a new pump or a whole new system. Then waited a month to find out they decided to decline what they previously said. Will never buy anything from them again!!!’

Normally when you purchase an item you own it outright. Not so much with a Generac, especially if your like me, a do it yourself guy. My Generac oil change requires a quart of oil and a filter. Synthetic oil and filter can be purchased for about 15.00. The cost for a certified Generac dealer is 250.00. What a ripoff. If you do this work yourself you better keep good records because there is a code you need to program your oil change service into the computer on the unit. Without the code you're screwed. Dealers won't give you the code and I was unable to get it from Generac either.

My 26kw Generac Generator failed on 6/7/2024 9:52pm. Purchased 4/28/2023, I have a 10 year parts and labor warranty, I called after hours and was told it would be at $375 after hours service charge. I had to call back Monday morning to get an appointment to have a service guy come out. They came out on 6/14/2024, told me the Evolution two controller was out, said they would have to order one. Also there was a real seal leaking oil. I was told it would be about a week before the parts came in, I called on the 6/20/24 to see if I could get scheduled for the repair, they told me it would be approximately two weeks before they got the parts in. I've had a power outage for a couple Hours since the initial Failure. I purchased the generator and had the insulation done by Generator Supercenter in Tyler, TX. I am very disappointed with the service so far, it's barely a bit a year

!!!Do Not Use CORONADO SOLAR!!! Over 2 years ago we signed a contract for a 15.3kw solar system with a 36kw whole home battery backup using GENERAC equipment.!!! IT STILL DOESN'T WORK!!! We have had multiple discussions via text and phone with Coronado Solar and GENERAC to no avail. We are stuck having an electric bill and making monthly payments for a GENERAC solar system that does NOT work!!!

Generac- the experience is exactly the opposite that you see on the TV ads. If you have a generac system and are in stormy weather --head for cover and be prepared to go down. We have a generac whole house 23 KW generator propane. Run and installed it after the great TX ice storm. Fast forward 3 years -generator went out during storm once -was a 7.5a fuse --came right back.

I would not recommend their solar panels or backup battery systems. Their support follow up has been horrendous. The solar panels have never worked correctly and when after almost 2 years of trying to work with them to get those to work they are at best unreliable. They sort of work now (though I have at least one bad panel according to the tech who I finally got to come out). Don't get me started on the backup battery. It has NEVER worked. It still doesn't work. I have spent over a year being told there is a single part that is messed up and has been on back order. I have had 2 major power outages since and both times caused me to throw out my entire refrigerator which is the only thing that I have tied to my backup battery.

My Generac PwrCell system continues to have an inverter fault and does not provide back-up power during power outages. I've had 10 outages over the past 6 months and the PwrCell system has provided backup power zero times. Generac support has not been helpful in resolving the issue beyond temporary inverter reset. The system is useless and Generac and the installer ping pong responsibility to correct the issue. Generac is terrible and so are their products. Save your money and some aggravation and buy somewhere else.

Generator works great and my certified installer was fantastic! But don't waste your money on the WIFI upgrade. The WIFI module did not work from day one. When you call for support, they try to get you to upgrade to cellular module (and a few hundred dollars more). You can't monitor the generator with the Mobile LInk app if the WIFI doesn't work. Now they want my dealer to come out and look at the WIFI module to submit a claim. If the claim is denied I pay out of pocket for the service call. Generac couldn’t even ship the WIFI module with the unit when it was purchased new and I had to install it myself. After spending so much money on the generator (16K), you'd think the WIFI hook up would be simple and work. Total disappointment with the monitoring aspect of the generator.

Had an older Generac system from Briggs & Stratton and was going to move it to my new house. Was advised by local dealer EES of Moravia, IA to purchase a new one which seemed logical. The new was installed about 6-09-2023. It worked on the monthly trials but failed in the first actual outage which was in Feb or early March 2024. The local dealer installed a replacement but wants to charge me about $1,600 for the installation. When I went to the government site to file a complaint I am screwed because now I can only access the replacement model and serial number.

10 yr warranty installed by them and serviced every yr by them but if you move it to a new location warranty is voided. Even if disconnected and reinstalled by them. Horrible experience. Will not purchase another generator from them.

Had a solar system installed and never worked properly. Going on 2 years now and still nothing. Don't buy anything from Generac!! This company should be out of business and the owners in jail for stealing customers money .

I bought a Generac power washer from BJs. I unboxed it when I got home and put it all together. I noticed a crack in the plastic air filter cover. I called Generac who told me to take it back to BJs. They would not send a replacement for the cracked cover. It was an easily replaceable part. Only one plastic nut held it on. But they would not replace it. They told me I could go to one of their servicing dealers and pay the diagnostic fee and have it replaced under warranty or take it back to the store. The wall thickness on the cracked side of the cover is noticeably thinner than the rest of the cover. It was obviously a defective part. Yet Generac would inconvenience me to driving all over town to resolve it rather than send me this part which is obviously pennies to replace. I am going to return t to BJs and Generac has lost any opportunity for future business with me.

It was very costly to buy and install. Every time there is severe weather I check on the app and it’s been turned off for months!!! How can they not have the app notify you of the unit turns off for an issue? It defeats the whole purpose if the unit isn’t working in an emergency rendering this unit and company useless. I’ll be going with another company for my next unit and feel like I’ve wasted my money.

I have a RS8000E Generac Generator. The generator is complete garbage. It has never started. Generac sent it to their review team twice and they will not replace it. Engine has to be rebuilt now. Unit has 2 hours on it. The repair shop I took it to has several of these same units. Hard to believe they will not replace.

I am a sweet old lady who needs power when the power goes out!!!! Powermate Generator PM9400E has Not worked for me. Will not start. The terrible warranty does not cover someone to come and fix it. I have to bring it in. It weighs HUNDREDS of pounds!!!!! It will not fit in a car. No way you can lift it!!!! I am expected to bring it in to a shop. I have been taken advantage of and it SUCKS. I should not have to pay a dime to get a NEW GENERATOR to work. I HATE this company!!!!

Last year (2023) I listened to all the advertisements from Generac about buying their generator and getting a FREE 7 YEAR EXTENDED WARRANTY! I was at our local county fair (Amador County, Calif) and saw the local Generac dealer had a booth on the 'Main Street'. I talked with the owner (MIKE) for some time and afterwards set up a time to come to my house to talk about getting a generator. Well.... to make a long story short we bought the generator from Halls Electric (whom I would give 5 starts ... They were GREAT!!) but later when I called Generac Corp about the 7 year warranty they said I didn't qualify. 'Why' I asked? Because you didn't call US FIRST! That is our policy and You are SCREWED! Not an exact quote but that's the general gist of the conversation. So I called Halls Electric and they are going to cover my warranty! Like I said... They are great! But Generac Corporate SUCKS!!

We purchased a new Generac 10K whole house Genenator in 2010 for over $5000 installed. Also bought extended warranty. It has had thousands of dollars in repairs over the years.. Early on while still under warranty it blew oil everywhere and had to have entire motor replaced which left us without backup for weeks. I honestly have lost track of how many repairs this POS has needed with less than 50 hours on meter.. It is currently not running yet again. I do believe the Circuit board is toast because it's completely dead. We decided to not put any more $ into it... Beware of purchase!

Paid $21,000 deposit two years ago. No generator and there won’t be. They kept both. Worst company I have ever dealt with for anything. Would not trust them to remove dog poop from my backyard. Terrible!

Generac did not stand behind its residential 20 Kw residential standby generator and did not respond to our letter. Unit maintained by dealer. Engine failed after only 675 hours of use. Dealer advised we replace entire generator. Wrote to Generac CEO a month ago. No response. While warranty has expired, engine should have lasted much longer. This is like car engine failing after 50,000 miles. It should not happen. If this failure is an aberration and not indicative of quality flaw, Generac should investigate and (once confirmed) handle or subsidize repair. Lack of response from CEO shows lack of concern.

I had a chance to buy the biggest portable generator to run my home when the power goes out (which is quite often), I was depending on this unit to help me thru these times and wow I couldn't be more wrong! From the start the unit never ran right surging under full load. Had it looked at numerous times by so called professionals but never solved the problem, so happening then I get an email from Generac telling me that they recommend not using it because it could catch fire and they will send me some kind of kit to fix if.

Advertised a 7 year warranty. When I purchased they said my dealer was not in their program. They could have made this right if they stand by their product, but it is just too bad. The people involved could not tell me ahead of time how to navigate the system to get the extra 2 year warranty. Terrible customer service

Maybe being honest will help consumers think less before deciding to choose this company. A unit that cost only $4899 for 14Kw including the transfer switch, plus installation which should only be around $2000. They mark up the whole cost doubling the actual product totaling over $12000. Plus, they recommend a whole house surger. And they don’t like to break it down for you! Just be careful because you can get the same wattage unit for under $5000 including transfer switch and it already comes with a 5 year limited warranty. Just find an electrician to install it for much less.

We purchased a Generac 14KW back-up power system in mid 2022 for our newly built home in Columbia, CA. Generac was recommended by the electrician who did our wiring and we did not question his recommendation...unfortunately. During a power outage in November 2023, the engine, which only had 9 hours on it, failed, producing lots of oil smoke and and engine oil in the interior of the cabinet and outside on the ground. A Generac qualified technician determined that a ring probably failed. Instead of replacing the oil-contaminated unit, which should have been done, he ordered a new engine.

This company is a joke, I don't see any good reviews, if I could they would get ZERO stars. Had a system installed by Power Homes, then six months later they went out of business. At least when power homes was in business they did answer the phone and set up service request for faulty equipment that was made by Generac. Generac has no customer service, I get automated emails for service, but nothing ever comes of it.

The Standby Generator is eight years old with only 110 hours. Warranty was for only five years. Poor workmanship. Need a new motor because the screws came loose on the flywheel causing a piece to break off the motor. They advertise they are good for 3000 hours. 110 hours is a far cry from that. They aren't going to compensate anything toward repairs. Don't go with them. Look into another brand. Sad to say, we thought Generac was the way to go. Wish we would have gone with another brand.

Purchased by GENERAC 18KW 120/240V 1PH ALUM. NEW GENERATOR GENERAC 18KW 120/240V HSB 1PH ALUMENCLOSURE. AIR COOLED about one year ago. Nothing but issues related to a code 1101, after 6 months of researching the diagrams, I was able to determine this issue as a faulty piece of equipment associated with the Fuel System "SOLENOID ASSY PLUNG and SPRING". It turns out that this piece of equipment accumulate dirt from the Air Intake and to correct the part must be take apart to clean. After Spending $10,000 on the unit, to discover that a part was not working as required, I have to pay a license authorize dealer and additional $1000 to clean, because Generac's Online Support team, does not return email message nor does the company stand by its product on its 5 year warranty on faulty equipment. Go with a different company and better product, if you're in the market for a home base power generator.

We purchased the Generac system to power home and paid upon delivery over 30 days ago. Insulation has not been complete nor have we heard from the service directors regarding inspections and use of the product. This is contrary to our contract with this company and the system, and I strongly suggest, you do not pay until you get everything that was promised upon delivery. We paid over $20,000 and have a generator sitting on our property that does not work nor has the company returned our calls.

I purchased a new Generac generator and it was supposed to start when power failed, Right from day one I could only get it to start by manually starting it and even that took 12-15 attempts. I dealt with them for over a year with my complaint, paid multiple $200 service calls, paid for a yearly maintenance contract and it STILL WILL NOT AUTOMATICALLY START. Mind you, this started from day one. I've been dealing with this for two years and now they say "we have closed your case"...ARGH!!! Terrible customer service and support. I suggest you never buy a Generac product.

My GENERAC solar, installed by EFFICIENT HOME SERVICES, has been broken more times than I can count. It started with EHS taking 1.5 yrs to install. They blamed it on the county I live in, but they failed 3 inspections. They finally just picked up and left the state. The powercell of the system has been broken for about 6 months and the new solar company cannot fix it!! I would not recommend either of these companies!!

I installed solar power on my home NOT CHEAP. System has not worked since I got it. They sent repair people out and each time they left without 100% of the system functioning. Customer service and solar power is crap!! Do not purchase anything from Generac!!!

So I spent $7,311 on a Generac ELECTRIC START 14kw standby generator and I just got it from Atlanta and no battery!!! These pos charge this much for basically a tiny motor and the component that converted power to electricity in a cheap housing and no battery.

It should be call generic made in China. Customer service sucks!! Bought a tiller. Put it together. Ran it for about 20 minutes and it threw a rod. When I called Customer service they tried telling me it was all this different stuff wrong with it. While on the phone with them I told Brenda I was going to remove some oil with a pump and it would tell if it was blown. Oil come out black as the ace of spades. I was told to take it to a licensed warranty specialist of theirs 75 miles from where I live.

I am reviewing the Generac Generator Company, and I am going to keep this review as professional as I possibly can, but at the same time, tell you the truth from my perspective, a guy that spent $10,000 buying a Generac generator. Let me start by saying, under any circumstance, DO NOT buy anything from this company. 8 long months ago, I bought a Generac generator that Generac admitted to me was defective out of the box. Here I am, 8 long months later, in the middle of hurricane season on the gulf coast, and all they have done for me is lie to me and ignore me. Did I say lie? Over and over and over. Their arrogance, once they have your money is stunning, outrageous and in-your-face.

This company does not stand behind their warranty service AT ALL. If it breaks down under warranty, plan on calling and calling them, then waiting at least a year. This is our second warranty claim and it is now sitting at 9 month since the claim was filed and they are just talking around the issue instead of fixing it. It is not the dealer's fault or the installer's...because they are dealing with the same thing and no one has the time to sit on the phone arguing with them about service. I would only recommend buying this unit if you just want an expensive lawn ornament because you will only be waiting on service the ENTIRE time you own it.

Purchased 21kw generator 3/2001. They sold me a 5 year service contract. Minor problem today that requires me to speak to someone…good luck. No way to talk to a human. I’ve had other issues over the past two years and wished I’d have bought from anyone else. Their customer service sucks.

I have had my "generator" since November 2018. The first time it came on it had a catastrophic failure requiring a complete re-build. I then went on to purchase a 10 year warranty. We have spent the last 5 years maintaining and repairing this "generator". I only get 30 min- 1 hour of run time each time the power goes out. Generac refuses to replace this product even though their authorized repair technicians have been unable to make it actually work.

I purchased a solar system for my house. From day 1 there were problems with the equipment. Bad plugs, etc. Now my system had trouble accessing the internet, when nothing else in my home does, and Generac wants to blame my internet provider instead of the panel which is actually having the problem. Save your money, DO NOT BUY Generac.

We purchased a Generac home generator in Oct 2020. In July 2021, not even one year later, we had a house fire and lost our home. During the demolition period, we moved the generator to the other side of the property to keep safe during the demolition and rebuild process. Now that the new build is complete and we want to hook the generator back up ON THE SAME PROPERTY IT WAS ALWAYS ON, I am advised that the warranty was voided because we moved it out of the demolition zone!! This hasn't even left the property, but they will not honor any further warranty because we move it 50 feet during re construction! This is complete FRAUD!! I am dumping this generator and purchasing a Kohler to replace it!

I wish I would have come to this site before investing in my home generator less than a year ago. I'd have seen all of these "1's" and definitely not have wasted my money. Instead, sadly, I purchased a Generac home generator, and it has failed miserably. It remains nothing more, less than two years later, than a piece of junk taking up space in my yard.

I paid $16,000 for a generator. The first one to arrive was determined to be unrepairable. So, the local company bought a 2nd one for me. We had a power outage yesterday and the Generac did not come on. This is the only outage we have had since the generator was installed. So, it's certainly not because it is worn out. It hasn't functioned even one time. $16,000 is a lot of money to me. To think that I blew that much money on a totally useless machine is making me heart sick. The company that installed it will charge me $75 to come out and look at it. This seems so unfair.

Purchased a Generac a little more than two years ago. The company had really bad help to install, several weeks large holes (call office and lie about waiting for county inspector). They failed inspections and it just did not work, they send someone for a hour or so. Call for inspection, I called county for day of inspection, and wait outside in a chair until the inspector arrived. (And I would make notes). If this was not bad enough the generator had a oil leak, the generator was replaced, about 6month ago. (The company has been great after they fired the bad help). You would think I would be a happy camper, and I would be if it worked. It look like it has to be taken apart, and several parts need replaced. We have health issues, and need the generator. Generac is billed as the best, I do not know how another brand could be any worse. I have no issues with the company that installed it, and it still under warranty and no out of pocket money.

Please look at other generators before being lured in by Generac's advertised 7 year extended warranty. I have not been given a reason yet, but my extended warranty request was "denied" within a few days after installation. I purchased a Guardian Standby generator (22kw which is one of the most common sold) and have not received any warranty on the equipment, yet. If you MUST purchase the Generac brand (Kohler is actually a much better, and longer lasting residential standby generator unit - I size and place generators all over the world), I recommend getting the warranty secured BEFORE installation. I purchased the Generac brand because it allowed me to use a LOCAL electric company and because of the advertised extended warranty. I feel duped and very foolish right now.

I purchased a Generac home generator in August 2022. I paid about $10,000 for the device and installation. This generator comes with a 5-year warranty. However, this is my issue. We had a significant power outage in March 2023. We were without power for five days. Within five days, My generator stopped working around 6:15 am on the 2nd day. Then my power went out at my home. I called Generac, and they told me to check two switches, one outside in the back and one inside. The representative told me to ensure they were on the I position, meaning it's on, and they were. I followed her instructions to a tee, and they both were in the on position. The generator keeps turning off so often. So they gave me a place where it can be fixed under warranty. So they gave me CRG Electric in Willis, Michigan, 48191. Down the street from where I live, After explaining to them, they told me they would have a tech come onsite asap.

Out of the box, the unit was incorrectly assembled. I fix this. The unit worked twice then died. They blamed me for the failure. No way, my previous power washer was good for 20 years. Do not buy from Generac!

Purchased and had installed a 18kw auto-switch generator. It apparently was assembled without its heat shield. Generator overheated and melted the control panel. Had them replace the parts but they installed the control panel incorrectly, which then shorted the system and cost me $586 to repair. Do not purchase any products from this company. There are much better products and manufacturers to choose from. Buyer beware.

We spent over $50k to have a system installed. We have had working solar about 50% of the time. The system keeps turning off, stops responding, inverter fails, etc. Over a 6 month period when my solar did not work, I have had to take off 7 days for the them to troubleshoot a problem. To this day, I have to call in to have my solar turned back on when I see my power bill has shot up. If I could rewind the clock and not install this system I would definitely do so and will NEVER EVER buy or recommend this product to anyone. I asked the company for them to compensate me for the loss of power and time and they said, "Sorry.tThere is nothing we can do."

etc. A service call replaced the control panel. The stove worked for about a month and then the same thing happened. I could not do any tortes or shortbread baking as the the bottoms would not bake, temperature would not remain consistent. We constantly had to double check meat temps to make sure things were cooked through. The control panel was replaced a second time. It lasted about 2 months.

Beware of Mobile Link Auto Renewal. I was notified that the mobile link was going to renew at $52.99 annual. I called 1 day later to cancel. The first person cancelled the auto renew and said they would refund the $52.99. I spent a lot of effort waiting on extended hold to talk to Sean, Nathanial, Amber and finally, Danny. The first 3 all said they would take care of the refund. Danny checked and said "no refund" after the auto renewal. It's not the money that bothers me. It is the multiple long hold times to talk to someone. The person I finally talk to clearly doesn't know what they are talking about. This is very poor performance from customer support.

I am truly disappointed with my decision to invest in a Generac system. I wish I could replace the entire setup and opt for an alternative. Unfortunately, I am now committed to using one of the least efficient and potentially hazardous systems in the market for the next three decades. Last year, I installed 15 kW of solar panels along with the Generac 18 kW PWRcell system, which has turned out to be one of the worst-performing, least maintained, and dangerous home battery systems available.

2021: purchased 24 solar panels with 2 battery banks each holding 3 batteries ($40K), of the $70K total. Faulty Snaps replaced, one looked like it was hit by lightning that took out the batteries and had to be replaced. If the expensive batteries drain completely you have to replace them, they cannot be recharged. Nova Source, Generac's contractors, promised a return 1 month after the batteries were delivered, which took 3 months. Generac said they needed new paperwork to install the batteries that were waiting in my basement. Once installed, we've been experiencing power outages that need reset in our unattached basement on their fuse box or glitches every hour or so that resets all electronics in my house. I'm concerned about a fire from the surges and glitches but they don't seem to care. Various emails and calls distract from solving the problem to passing the buck and blaming others. This system is NOT working as intended or advertised and I would NOT recommend to anyone.

I had contacted Generac myself concerned that my issue wasn’t getting resolved. I spoke with Mike from the consumer experience department who was professional and he contacted the dealer for a long discussion and followed up with me the next day. It turns out the ordered parts had arrived.

The technician came and this one quickly discovered that the problem was not the starter as initially thought but simply corroded contacts on the battery. Replacing the battery and contact wires was all that was needed to restore the generator to normal.

I was content with my direct contact with customer service and my dealer/service company who apologized for the initial misdiagnosis which left me without protection for almost 3 months. Fortunately there were no power losses during the period. Accordingly I have revised my rating back to full for good response and resolution.

Paid mega thousands (half of our retirement) to get solar panels. Just over a year later we had a cold snap and the batteries quit working. Have called Generac multiple times. They have tried to reset the batteries multiple times. It works for a minute or 2 and then stops. They have provided me with names of companies to call, which I did. They either only work on generators (yes, they're on the clean energy list, which Generac claims ONLY those on the list work ONLY on solar panels. NOT TRUE), don't answer their phone, have had at least 2 hang up before saying a word, and the one they continue to recommend has a mailbox that is full-will not answer emails-will not answer Facebook messages.

Purchased this solar system at an obviously inflated cost from Powerhome Solar (later Pink and later bankrupt) that was made of Generac equipment except panels themselves in May 21 and finally had installed and kind of operational in October 21. Was touted as being able to power my home primarily from solar, and totally reduce my electric bill, as well as be able to operate fully in power outage when "islanded". Kind of figured that was mostly **, but needed an alternate source for power outages and preferred this to generators.

We have a Generac Guardian 22K Stand By Generator with Automatic Transfer Switch that was installed in March 2021 and had annual service provided in March 2022. This thing runs every Wednesday for a few minutes as part of their service plan. BUT, on December 23, 2022, we had a power failure and the unit could not start. I could hear trying to start 3 or 4 times but never did. This was in the middle of the country wide cold spell and the temperature was 4 degrees. The service department for the installer was closed due to the holidays. the service manager was supposed to call back. Not heard from him.

I purchased a 30KW generator from Power Equipment Direct in Feb. 2021. I received the generator 02/28/2022 leaking oil from the oil pan. Oil was all over the pallet it came on. Call Generac so they can have someone come out and fix the generator. A guy name Jake from Generator Super Center came out and said the oil pan was leaking and generac will take care of it. Called Jake to find out about the oil pan and he said generac won't fix it. They said it's a shipping problem. So I called generac myself.

I bought a General Synergy 20,000 watt whole house generator. It was supposed to be better than other Generac Generators since it had variable RPMs and ran at an RPM based on the load so it was more economical as it was not designed to run at full speed if that was not called for by the load at any given time. I had an electrician who had done over 10 Generac installs, install mine. It never worked but would run without any load as it ran weekly for 5 minutes just to keep it running (helped keep the battery charged).

As I write this review, all the PV panels on my roof are off-line. Why, because of PVRSS lock-out errors: aka, the SNAP problem. Since, March of 2022, the system has been off-line more often than not. Generac keeps resetting the system remotely, and promising a real fix. First, they blamed faulty installation, then finally admitted the RS801 SNAP units were defective. After, my system was upgraded with the "new and improved" RS802 SNAP units, then they blamed faulty software. So far, nothing they have done has fixed my system.

Bought it brand new in 2018. Used it for the first time 3 weeks ago. Exhaust issues and motor locked up. Can't get no explanation on nothing. Got it as a gift. How can something so new and barely used just break like that. I was considering a home stand by but having second thoughts about it.

Purchased a portable generator that had an engine failure occur, through no fault of my own. The unit is approximately 3 months out of warranty, but only has 31.4 hours on it. The first rep. I spoke with, advised me that he would forward to the case review dept. and provided contact info for a local dealer to come and diagnose the unit. The dealer’s diagnosis was done and an email was forwarded to the company with the info. Generac’s rep. failed to follow-up with me after a few weeks. I contacted them again, to find out that this rep. no longer worked with the company.

I am writing this review hoping that will help people to think twice before purchasing any Generac Solar/Power Cell. 2 years ago I was sold on this by Zenernet (they went out of business) being the best when comes to solar, I have invested 75k in the system that includes 38 panels, Generac inverter and Generac Battery/PowerCell.

Called Generac about a part we're waiting on, and have been for almost 4 weeks now. I have the control number from when warranty was filed but they won't give me any info. This part is known to be faulty, why would they not recall and fix the issue as apposed to us not having a reliable unit in place for emergencies.

Ordered a whole house generator. Called to check on status. Spoke to new customer service rep, and told her I needed whole house transfer switch not a 16 circuit that was listed on order. She sent wrong one even though I told her on phone what I needed. She said she sent email to confirm that I never got. Called to speak to her and she was a complete b! I regret buying. Don’t make same mistake because they are nasty people!

I can't comment on the generator...yet. But, I can comment on the website and their support: Dreadful. They offer a wifi kit to new customers. The wifi kit supposedly alerts you when trouble arises, etc. All you have to do is give them the serial number of the device you bought, as well as address, contact info, etc. Their website won't accept my address (the legit mailing address I used to buy the generator). It fails saying "use address below?" but there's no address offered. If you click "Contact Support," you get a maze of options that don't offer resolution of anything. Sometimes, when you fill out all the information, it fails saying: "Invalid Entry. See Terms and Conditions." Right. Time will tell whether the generator itself is worth anything. But, the website support is non-existent and frustrating even for those diligent enough to try to proceed.

I ordered this generator back in February. I got it installed at the end of August. It has tried to do a self test five times. Three of those times it did not start. The two times it did, was when they came out to "fix the problem". This was the biggest waste of $32000 I ever made. I have zero confidence this will start if I ever need it.

Purchased a 15,000 watt generator about 10 yrs ago for emergency backup power. Generator was only used on rare occasions for short periods of power outages. I kept up on ALL recommendations for maintenance. Drained gas every yr, changed oil whether used or not, changed plugs, started and let warm up at least once a yr. Kept track of all maintenance records in back of manual etc.. Friends said I was borderline obsessive/compulsive with my maintenance routines for all my equipment and tools. This generator has less than 50 hrs of run time.

We were aggressively sold the Generac PWRcell system in 2020 and worked with Hanna Solar as the contractor/installer. The system has not performed close to what the sales contractor claimed we would see (50% less). The install experience included an excessive amount of my time in follow up calls for no-shows, surprise shows, work not complete, work done incorrectly requiring them to modify my house after the fact, etc. The contractor had a new hire showing up to lead on every visit.

I currently have a portable generator Powermate 6000. I've had it for 2wks with 3hrs on it. It is made of cheap material and will not last. 3 hrs of run time and it thru a rod thru the block which is 1/8 of inch thick. I called warranty center and the runaround starts, couldn't answer my question. Could tell they knew nothing about generators. Also they sounding like they wasn't interested in their job. I would steer clear of Generac period. Generators are not worth your time or money. Always have problems and service sucks even on house generjunks. Walk away and find better built machines. My first generjunk and last. Goodluck on warranty work because they will not do it even if it comes with 7 or 10 yr warranty. Don't listen to their lies.

Purchased a generator to run 2 houses. Generator was installed in October 2021 and only worked for 1 month. Since then, they keep replacing the same parts and even put in a new wiring harness. Nothing has worked. We have been waiting on new parts for 6 weeks, which are the same parts they have replaced numerous times before. We currently have a $22000 piece of yard art. I have an elderly parent that need electricity for his durable medical equipment and every time the power goes out, he can’t use the equipment. We have asked for a replacement unit since it’s obvious after a nearly a year that we got a bad unit, but they keep trying to replace the same parts.

Repeated failure of power management device (also referred to as load leveler) caused household appliances to not work. This experience began 24 months after installation when first load leveler failed taking hot water heater off line. Forty-five days later second unit failed leaving cook top without power. That is 50% failure rate in 2 years for an emergency system! The Generac generator was not providing power to the house when any of the failures occurred. All required maintenance to the system has been performed.

Scheduled an appointment to get information on a home generator. Scheduled an appointment and confirmed it with the gentleman three times to make sure I had the correct day and time. The day of the appointment no one showed, call and was told it was for the next day. Amanda came to my house and gave me the information and I put down a deposit. After thinking more about it I decided it was not for me. Amanda scheduled a day to come to my house to give me my cash refund back. She did not show, nor call or even text me that she could not make it. Hours later when she finally answered she had to do something with her son and could not come. Amanda said she would be over the day, another no show nor no call or text that she could not come. No real reason only it was not a good day for her, I had to go to her home and get my refund. This is very unprofessional and not acceptable.

I had a fellow contractor tell me about your equipment but this has been a very bad experience. First thing the more was shipped with one wheel inflated and the other wheel deflated with the air stem facing outward and on the other wheel it is facing toward the engine. What work made this experience worse, the tire had a puncture and it was deflated. If it was just an air issue that would’ve been OK but when I called and spoke with a Bryan, he was very rude and told me That he was doing me a favor by ordering me another tire. I stayed on the phone for over an hour cause I asked for a return and then they told me I would be responsible for shipping cost of $300 to return the mower.

Buy a Kohler if you can. Horrible customer service. It takes months to get even the simplest thing done, if you can get it done at all. In all of Las Vegas, with 2 million people, there is ONE GUY that can do warranty service! I had mine installed in June of 2021, 14 months ago. During those 14 months it has worked for 2. At first it would crank but not start. They said it was a bad control board, which was replaced. Everything was fine for one month, then it did the same thing. Generac tried to tell me after looking at photos of my install, that my gas line was installed incorrectly. They refused to tell me what was wrong, saying they "didn't know the building codes in my area". I asked how they knew it was wrong, and they said "because their experts reviewed it and noticed a problem" but they would not tell me what the "problem" was and even stopped taking my calls or responding to my emails.

I have now bought 3 Generac Generators in the past three years. At first everything seemed great. About a year after we bought the first generator the load shedding device burned up, which was hooked up to one of our two A/Cs. Our first indication was our A/C stopped working (Generator was not running the house at this time). So, we called the A/C people to fix our problem. After $130 service charge, they said it was an electrical issue. So we call the electrician (another $125 service charge). The electrician pinpointed the problem to the Generac load shedding device. Keep in mind our generator only runs for 5 mins a week, and has luckily not been need for any extended period. So because of a faulty circuit card we are now out $255.

Buyer Beware - Generac Generator and Propane Tank Installation - All-In-One Propane - Leesburg and Electrix electrical Installation. Disappointment does not begin to define my experience with Generac and Electrix! After waiting 13 months to have the propane tank and 22k generator installed and paying $15k, the system has not worked for the last three power outages. Three repairs later and they tell me it "should" work during the next power outage. Well, today, I added the Generac app so I could monitor whether the system was working or not. They have the gall to charge $50 a year for the app to tell me whether their system is working or not!!! This charge was not disclosed anywhere in discussions leading up to the purchase or installation!

I have been shopping backup generators for a few years now, and what I have found is that while a Generac backup system costs less than $8000 to purchase, to have it installed by a Generac company is over $20,000!!!!!! A total ripoff, and NOT WORTH IT!!! I suggest you look at Kohler, or find an installation company besides Generac to install a unit that you purchase without installation. You will save literally THOUSANDS of dollars!!!

I was promised a replacement part. It never arrived. They will not respond to my email. Have all the emails to prove my story. They even disallowed my fair and honest (respectfully written). Lots of better companies to purchase power tools from power tools from.

Four years ago I purchased 22kW Guardian generator. The generator has been excellent. Now that there's a free Mobile Link app, I decided to activate this feature. After two days and multiple attempts with help from Generac, I threw in the towel. The set up is a nightmare. It required opening ports on Internet modem. Called Xfinity and they couldn't figure out how to open 2 of 6 ports. Xfinity suggested Generac should solve this issue. Bottom line is that the activation should not be this difficult. Also, Mobile Link has more value to Generac than the customer. The tracking data is valuable to Generac.

I've had 2 different Generac Generators over the last 6 years. (5KW & 14KW units). Both had multiple major failures. (Bearings, Slip Rings, Rotors, Controllers, Engine...) The high failure rate is completely unacceptable. Reviewing the repair bills... In essence, I paid for each generator twice. Never again will I use Generac products.

Extremely poor customer service. They offer special warranties and then tell you they aren’t available over their technical glitch once you make a purchase. They have lost my $49.95 per month mobile link service for 5 years over principal along with losing multiple referrals. Would not buy again. Should have purchased a Kohler.

I recently had home built in coastal GA. One of the worst mistakes I made was adding a 24kv Generac generator. I actually have a lot of experience with Kohler generators thru my day job. The cheap generac unit extremely costly as we had to upgrade the service to our home. Because I wasn't looking over their shoulders every second of every day, the electricians wired in circuits that are useless on a generator (like outdoor lights, etc). Not the generator's problem but adds to a horrible set up.

I tried to get a quote from Generac generators. The appointment was scheduled & no one showed up or called. They are the worst in taking care of a new customer. I give them an "F." When I called to find out why no one showed up, it was because they may to pull a permit to install which is normal where I am located. I only wanted a quote, not an install. What kind of jokers does generac give their business to. I am done with them.

I was told that I had to have one of their contractors to install to get the 7 year warranty. When I called to check on the warranty after the installation I did not get a answer. When I finally got to talk to someone I was told that I had to buy the generator from one of their distributor electrical contractors and have it installed by them. I bought the generator from somewhere other than them so I do not have a seven year warranty. I want anyone that wishes to save money and have a warranty not to purchase a GENERAC generator.

I bought a 22kw stand by Generac Generator from an installation company in November of 2020. In August of 2021 the power went out for the first time since purchasing. The generator ran and I had power. Then a service tech came out to do a scheduled warranty service and said the motor doesn't sound right. It turns out that the tab on a spark plug was broken off and banging around in the cylinder. Generac ok'd a new motor. It's now December 6th, my power is out, and still no word on the new motor. That's over three months now.

The solar batteries are extremely limited in that it can't support an hvac system, which most solar batteries can handle with ease. However, if you have an additional 15,000 dollars you can achieve it. But why waste the money when other companies can do it cheaper.

I have purchased several Generac generators and I have just had my first complication. The generator at my main residence is a 16kw about a year and a half old. During the last outage the motor suffered a catastrophic failure. I called to find a service tech who came out and verified that it was in fact DOA. Generac approved a motor replacement and assured me that it would be expedited. Four weeks later and I have no motor. My service tech and I have both reached out to my Generac representative with no response via email or phone. I am without power once again as it has become a standard event. I have no backup generator which means no water as I am on a well. Generac is only concerned with selling generators. They have no interest in service or warranty after the sale. Do yourself a big favor and buy a different brand. It's not if if you will have a problem, it's when and you will be on your own.

Purchased a stand alone 10kw Generac generator in 2013. In August 2021 home power went out. Noticed blue smoke pouring from generator that had turned on. Dealer came and after 1.5 hours determined the motor had gone bad. Generator had a total of less than 20 service hours since 2013. I have riding lawnmowers older than this generator that run well. Now I have to pay for a new motor that is not here as of October. I have since noticed generator companies with a 10 year warranty and 24/7 service.

We had a Breather Gasket oil leak on our 11KW generator. The cause was the 2 bolts vibrated loose after less than 3 years. Generac wouldn’t cover the repair even though this is a common problem. The fix was a kit with gasket and 2 new bolts with thread lock on them. This problem was stated in the directions for the kit so Generac knows this is a common manufacturing problem. I think it should have been a recall. Generac’s reason for not covering it was our warranty for everything except the power part of the engine had expired. It seems they look for any way to not back their warranty.

We just had our home generator installed. We called to make sure we had our free 7 year extended warranty. We found out in order to qualify for the free warranty we would have had to initiate the sale through their website or through a special telephone number. Unfortunately, we contacted a local Generac Dealer who came out and assessed our needs, and gave us a quote for installation. We ordered the unit. The response this morning was...."Sorry...you needed to originate from the website not contact the dealer yourself." I am incredibly annoyed. They are warrantying their process not their product. We were warned that Generac was a good product but their customer service, business unit was terrible. Beware. Hopefully, it will work when we need it.

July 2021 decided to have installed a standby generator. Contacted Generac and was supplied local vendors. Screened out 1-3 via BBB. Contacted one. Was told only do large system not smaller. Contacted 2 more of 1 came to house. Same story. Contacted Generac who stated 26 vendors my area call another and sent same company that originally told me only do top size systems. I then contacted customer service to ask why they did not require vendors to install more than 2 types units or have a list of what who only installs. Never heard back. They then sent me a survey review of my customer service. Really! Bottom line unless you want to spend $14-16K. Or can find a back door service guy Goodluck. They lost me as a customer. Sad to say since I was originally from WI Generac HQ.

We have tried unsuccessfully to get our generator serviced. We reached out to multiple companies that handle the service work that are authorized and none of them are able to have Generac work with them to get this fixed. After talking to several authorized dealers it appears this is a systemic problem. I'm not sure if they sold more generators than they can handle but what once was a great company is no longer. We have a $4500 brick!

I have had 3 whole house Generac generators installed in my houses over the last 20 years. While the generators themselves are fairly reliable, I am extremely disappointed with the Generac 7000 smart management modules. These modules allow large amperage appliances like AC condensing units and ranges to be turned on sequentially (not all at the same time) - this enables generator to service a larger house than it could if everything turned on at the same time. In a word - it allows the largest air cooled Generac generator - the 22KW model to service fairly large houses.

Prior to my first year of using my 13KW generator (the so called warranty period), the generator failed. When I opened the unit, there was significant corrosion around the battery. When the "certified installer" came out to fix it, they wanted to do a one year service call which cost me $300. They told me the heater that is under the battery failed and blew out some fuses in the transfer panel. After leaving, within the next week the generator once again failed to start for it's weekly test run. I cleared the alarm and reset the unit, thinking everything was OK. To my surprise, the generator would not start. Another service call to the authorized dealer and I was told that the battery was faulty and needed to be replaced. Probably due to the failure of the heating element, one of the cells of the battery had lost its acid contents.

When I purchase my complete Generac Whole House system over 5 years ago I went "all-in" on the brand. 22KW generator, transfer switch and MobileLink for monitoring. Well over $10K into what I hoped was going to be a "gold standard" consumer experience. After our first power failure during the middle of the night, the generator quit working after an hour. I called in the for warranty repair, assuming this was simply a tweak that needed to be made that was missed during factory QC. A year later, we had another power failure in which the generator experienced some type of fuel throttle issue. Service came out and made necessary repair.

We purchased a Generac home standby 14 KW generator and had it installed in 2012. For the past 9 years, we've been lucky, and have needed our generator for about 30 hours. With auto starts for maintenance, we've run this equipment for less than 150 hours. Just found out that the unit is no longer runnable and must be replaced. Researched and found that our model year had many problems with faulty brushes damaging slip rings. Contacted Generac and they couldn't care less. Basically said, "Sorry but nothing we can do." Our local dealer will repair the unit with a 90 day parts warranty. New unit costs and wait times are really unacceptable. A 10 year warranty purchase is a must for this product.

Purchase in excess of $7000 for Generac Home Standby Generator with delivery in 8-9 months. Contacted Generac Customer Service to confirm submission of purchase order by Local Rep/Installer. Generac balked, saying they only deal with Local Reps and not directly with consumers. On my insistence, Generac Rep (Stephanie) finally confirmed submission of my PO. Still, I wonder, have others gad a similar experience? At such a significant cost, I think Generac owes the Customer an acknowledgment as simple as an email stating, “Welcome to the Generac Family; We are currently working on your purchase order. Thank you”. Is that so hard to do, Generac?

I have a Generac residential standby generator that has never actually had to work under load and it has failed a main seal just barely outside the warranty period. The thing has only ever run through its own testing with only a couple of occasions of short power outage. There is an oil leak and even though I’ve had it serviced annually by the dealer according to recommendations, I am being stuck with a $1209 bill for repairs; essentially 20% of the cost of the whole generator. To boot, Generac customer service was nothing short of rude and uncaring. Save yourself! If you feel you need a generator, buy a different brand. Generac will just take your money and run.

I answered a Generac Home Generator ad and was sent a Generac dealer in August of 2020. Subsequently I signed a Generac contract on Sept 20, 2020. I also obtained credit for the remaining balance I will have, after putting down a large deposit, on a Generac logo credit card. I then Received a thank you email from Generac for the purchase of my Generac generator.

The unit kicks on monthly to test... However, it doesn’t operate anything in the house!!! We bought our house in 2016, the house was built in 2005. The unit is 15 years old but is a whole house generator for a 7K sf house. We have called the manufacturer and they said it has a part broken that they don’t make anymore. A big piece of junk. No help whatsoever.

I bought the 20KW Generac stand-by generator, the best thing I ever did. Out of the five years I have had it there has been three power outages in my community, the longest one being 4 days and everyone in the neighborhood was coming over to recharge phones, emergency calls to loved ones saying they were ok, asking if they could store medical supplies in garage fridge. The generator worked non stop for the four days, heating the house, 3 fridge and also got to watch DVD movies as cable was out too. I highly recommend it!!!!

We reside in the North East, so you can imagine our weather here. We have lost power several times prior to purchasing the generator with basement flooding and loss of all our food from our 2 refrigerators and a large stand-up freezer. When we decided to purchase a generator we did our homework and found the Generac was the best choice. Since our purchase about 5 years ago, we have lost power with peace of mind, knowing we were not going to go through that again.

Had this generator for over 8 years and is has never failed to fill in for a power outage. With an automatic transfer switch, the generator starts at loss of power and automatically switches to its power mode without having to do anything to its system. When commercial power is restored, it automatically switches back to it and then shuts down. If there was any issue with the generator it would be that it is rather loud but then it is a 30kw generator. I understand that they can be ordered with a noise reduction system but this is not a feature that can be installed in the field. No complaints about power. Always there.

I can always count on my generator. If for any reason the power goes off, within 30 seconds the generator kicks on and I do not have to worry, I have heat or air conditioning, water. Everything we need is still available. I have in winter months had neighbors bring frozen or refrigerator items and have let the folks bathe or shower as needed. The cost of my Generac generator has put us at ease has paid for itself over and over. I recommend no matter what that people need to spend the money and purchase a generator for their whole home.

This generator system was installed specifically as a whole house backup. As such, it has only had to be used 3 times since our purchase (about a year ago) and for less than 2 hours each time (I believe the longest outage last year was 90 minutes). Each of the 3 times it operated flawlessly and the switchover from line to generator power was fast. Beside the outages, there is a maintenance schedule that calls for starting up the generator each month for around 30 minutes. During this 30 or so minutes specific maintenance procedures are performed.

I’ve never had a generator before, but we all should have one. I’ve heard good things about this one. In seeing the ads I would take this first if I win. Winning a generator is a true blessing. As I said all homes should have them.

Lose power 4 to 5 times per year, sometimes 3/4 days sometimes weeks.. Had a small Generac for many years that we had to manually turn on. After getting older we decided to go whole house where it turns on automatically when power goes out and turns off when power comes back. Best investment we ever made. Now losing power is not a chore. The unit has been in place for more than 3 years and it is a dream.

I have 3 different Generac generators, 2 in RV's and a portable hand carry unit, they have never let me down. Start with very little effort and for the most part relatively quiet. I would highly recommend this brand.

I thought I was buying a whole house generator, but this was not it. This is a smaller generator that only covers my freezer, refrigerator and lights. So I would advise anyone who need a whole house generator, to buy one with more BTUs and ask questions before you purchase. So now we will keep this one, because it is already installed, for our patio.

Rogers H and A did a great job of replacing my 17 year old Kohler with a new Generac. They explained the process well and are very considerate and polite. They explained why I needed a replacement versus a repair and what my options were with models and payment plans.

I've had a Generac 22k for almost a year and it's worked flawlessly. We have had an occasional outage where it started and stopped accordingly but otherwise the bi-monthly test runs on schedule. Only thing I don't care for is the monthly report which states my battery needs attention. It's only nine months old and the last three months same report. Why, it's brand new. Oh well, still enjoying the feel good from having backup.

We have a Generac Guardian Series 20KW generator - permanent, in-ground, fueled by gas line. Totally satisfied with this brand. We don’t have many power outages, but recently had an outage that lasted almost 3 days in the cold of a NY winter. Generator comes on reliably within 15 or so seconds of a power outage, and provides total power to our 2800 sq. ft. house. The noise level is not annoyingly noticeable. We put it in about 6 -7 years ago and have had no service issues, and have it checked annually. After the last outage, several of our friends and neighbors are in the process of getting one. An investment, but well worth it for the peace of mind! We expect it will also provide a return on investment when we come to sell our home.

Generac does not stand behind their product .... I had a catastrophic failure with very few POH, but was given no help because it was beyond their warranty period. It was clear that the unit was practically new with hardly any wear on it.

Bought a Generac generator in 2018 and two modules already gone bad. First time HVAC went out and we called local HVAC company who charged us $95 plus tax service fee only to find out it was a bad generator module. Six months later hot water stopped working so we called plumber who charged us $90 service call only to find out it was another generator module gone bad. Generac did pay for the modules and the labor to put them in but refused to pay the $185 plus for service calls that directly resulted from their poor workmanship. I have later learned that this is a recurring problem with the modules going bad. The lesson we learned is that when anything stops working call the generator service company first. I guess the motto that the customer is always right and let's make it right to satisfy the customer does not apply to Generac.

Owner Mark contacted me and had the problem solved the next day. No place on their website has the correct info on how to download and install the mobile app so that was the problem and looks like it still is. Matt from Generac came out and went through a series of 2 apps to get it to work. Even the guys that originally installed it had no idea how to do it. Very strange that the reply was fixmygen.com is not owned by them but when you enter those exact words it takes you to the home page even with a picture of the owner Mark that I talked to. All good now and love my generator.

Our Generac 20kw with just over 200 hours blew a hole through the engine. Our electrician contacted them (he's an authorized dealer) to get parts to fix it and was told to replace it. Supposedly replacing an engine is more expensive than buying a whole new unit?! This is our second Generac, the first one failed after a storm, to be fair it could have been a lightening hit. But this one was serviced on time and rarely used. It feels like a big waste of money.

If you buy this 8000 watt generator to power your whole house during a power outage, you will actually only have 3600 watts available from the 30A outlet which connects to the house interface. Also, you won’t be able to use the gas saving idle control feature as it will cause damage to appliances trying to start up at such a low initial voltage. The generator must be run continuously at full output.

I purchased one of Generac's off-brand generator (Powermate) this generator was defective. The company opted not to repair the generator and gave me the purchase price money back. A refund was quickly processed. I was notified by Paypal that the refund was complete. One month later I have not received the refund. All verification indicates the payment was sent. Clearly, this issue is on Paypal. The Generac company has agreed to take a loss and are sending me out a new generator. They understand they did their part. However, they understood it was not fair to me as the consumer. This to me is integrity. It shows a concern for the consumer. Obviously, this type of resolution could not be done with everyone. I will always recommend Generac.

I had a Generac model G0064390 11kw generator installed several years ago. During a scheduled service it was pointed out to me that because of the way it was installed, the generator battery would not recharge during use, meaning that the generator would only run for a few days before the battery died. I was led to believe that the issue could be fixed but Generac support has told the installer that it isn't possible to install this model in such a way that the battery will recharge while in use. Fortunately I haven't needed to run the generator for any long periods but I'm extremely disappointed to learn that should there be a long term power outage my generator won't continue to run. I've contacted Generac customer support but no response.

August 2020 - After a derecho (straight line wind storm) knocked out power to a significant number of people in my state, I decided to bite the bullet and buy a new generator. Purchased this electric start generator from Powermate/Generac (note that Generac purchased and now owns the Powermate brand) and it would not start STRAIGHT OUT OF THE BOX!!! Hours on hold and speaking with customer reps who read out of a manual to suggest fixes and still no power, no generator and the only recourse under their 3-year warranty is to take the generator (now with a full tank of gas) to a authorized service dealer. They gave me two options, the first (and closest) no longer in existence and the second almost 40 miles away. Had to give up a day vacation from work and no resolution in sight. I can't stress enough DO NOT BUY THIS BRAND or any Generac products. Lemons lurk amongst their brand...

Purchased a whole house generator from Generac. It had a faulty voltage regulator. After the electrician completed installation and went to test the system, high voltage came through and damaged my boiler and burned out several lights/outlets. Generac refuses to pay for any damage stating the damage is not covered under their warranty. How can they get away with this? I would not recommend buying any products from this company. Their customer service is horrible.

Had a cert. electrician install one at my house.. Started burning 2 gallons of oil almost immediately.. Called the company. They said the unit was overloaded.... I was just running an icebox fan and freezer.. It is a 22kw!! Then I bought a 8000 watt portable. After 3 hrs run time it started knocking.. Called up Generac.. They said that I didn't put the right oil in it...I put the oil that came with it!!!!

I finally received a call back today 9/4/20. I tried to talk with a Tech or a Engineer. I had a Generac dealer install my whole house generator 11/2013. The Generac Panel box caught on fire. Still no answers as of today Why this happened and If we were not home would it had burned our house down.

I owned the generator one year and it had 9 operating hours on it. I overheated and melted all of the plastic components including the control panel. Generac replaces the plastic junk by refused to replace the generator. Equipment that overheats is damaged internally and for every 10 degrees C it reduces the life of the generator by 50%. Generac told me they do not believe there was any damage but they did not perform and diagnostic tests to prove their decision. The overheat damage is supported by the scientific rule known as the Arrhenius Rule. You can google it. Generac fails in every aspect of customer support. They do not honor their warranty or have the technical expertise to make the decision. Do not buy this product.

Had developed an overpressure situation in my power washer. First call to customer service was answered, then placed me on hold for 30 minutes. I hung up. Called back, and was told the pressure would eventually go away. Really?!!

Generac wouldn't honor their 10 year warranty promotion. Generac knows that, by the time they get around to accepting or declining your promotion entry, you've had the generator installed for months and won't return it for a refund. Bullies.

My generator isn't even a year old. It switched on once, short power outage, maybe 20 minutes. It did work. We had another power outage, it did turn on but in less than 4 hrs, it quit, this is at midnight. Called the # provided for service, no answer. The man did come out this AM, "a part is broken". I did call Generac, a lot of lip service, they did nothing. Don't even bother to call them, waste of time. I paid over $4000 (2019) for this unit, that's about $1000/hour to have power (2020). To say I am disappointed is an understatement. Would I give a recommendation to buy this? No way. If I could give them 0 stars, I would. I sold my portable generator to a friend, it worked a lot better than this. Don't believe the commercials that it worked for 24 days, mine barely made it 4 hrs.

If you're going to buy a Generac generator, Make sure the installers are certified. Adam Malavasic from Left Coast Generators Illegally installed mine 3 years ago without a permit from San Diego County. During my solar installation I had to pay an extra $3000 to have it done right. These are the photos of the correction. Moon wobble, Buyer Beware, Adam is a fraud. Generac corporate claims no liability for this illegal installation that cost me $19000 to install and almost $5000 to repair to get a permit with San Diego County. Before you decide to install this generator think again. Try anyone else because this is a nightmare.

Generac would NOT cover a repair on a NEW generator that is registered with them. I misplaced my receipt is the reason they gave me. Charged me $185.00 to replace a NEW carburetor with a NEW carburetor.

Updated on 05/11/2020: According to Generac, it's perfectly normal for water to pool on lid. I disagree. The lid appears to be sat on or strapped down by Generac or their installation vendor. So beware. Both claim, it's normal. My first try at posting this was unacceptable to the moderators. I contacted both within days of installation November 5th 2019.

I purchased one Generac off grid Eco Gen. 2 wire start. Lots of promises. Don't buy this generator. It does not come activated for too while you're start. You cannot self install it because of that and you will pay at least $1500 on top of it to have it set up for 2 wire start. Furthermore this service is terrible. I have gotten 2 of these generators in the last 3 years. You can never get a service person to fix them. I have to load them up and drive them to a service center hundreds of miles away. If you want a propane generator make darn sure you ask if the jets are included or they will not be.

My generator was installed 6 years ago after weekly power outages at a reason if 3 to 4 hours at a time and I was fed up and cranky about it. It was installed by a reputable HVAC technician and electrician. Needless to say the weekly power outages stopped after I installed the generator but it did kick on a few times when we had outages. I can't complained about it, it kicks in right away I can even have my AC on it in the summer and the motor keeps its rpm doesn't even struggle. I have a 7000 50amps that's half my house on it and it supports it. The only problem I have is the app as been removed in Canada. They did refund me what I just paid. A little maintenance goes a long way in the long run.

After experiencing a power outage during the height of a cold Kansas winter, I was very excited to put in an automatic generator when I moved to Georgia in 2011. I purchased the unit through our local Home Depot who used a Generac certified installer. I also signed up for a regular maintenance program with a local company. Unfortunately, two days after the installation we had a thunderstorm and lost power. To my chagrin the Generac failed and provided no power for our home. When I called up the Generac company for support I was told that the repair for this brand new Generac generator would not be covered under the warranty despite the fact that it was installed by a Generac certified installer. I told them to make a service call anyway and that we could discuss responsibility for paying for the repair later. Someone did come over, but before he would look at the unit he demanded my credit card prepayment.

Bought a in home generator from Generac. When it was delivered there was rusted pipes and rust around where pipes connect. This was a defective generator and they agreed to replace it with a new one. After they put me off for 6 months, they then, refused to replace rusted generator. But they already had my money so I am stuck with a used 10.000.00 generator. The dealer tried to request a new one but generac made them replace rusted pipes. I paid for a brand new one but received a rusted used generator. Beware of generac! Would not recommend them. Their customer service was terrible in my experience.

Got a brand new diesel generator hooked up and it was not working. My electricians troubleshoot the problems with Generac and found it to be the panel. Had to wait 2 months to get them to send someone and we had to pay the diagnostics for them to find out it was the panel. Will never buy another product from generac.

I put in a new Generac Generator Model 5887 Serial 6815311 when I built my house. I have a company do a pm on it every six months. Today they send me a quote to install a new cylinder head for $700. I could believe it I have really use the generator, how could it possible have a bad cylinder head. Very poorly built. I WOULD NOT RECOMMEND GENERAC. I have a 25 year Kohler at my business that has a pretty good work out over the years and have. Never had a problem.