GE Ranges Reviews

I cannot stress this enough: do NOT waste your money on this GE Profile 30 in. Smart Slide In Electric Range (Model PSS93BPTS). What happened to me was not only disappointing, it was terrifying and dangerous. While I was baking a simple loaf of bread, the glass panel on the control/display area suddenly exploded without warning. Shards of glass went flying across my kitchen at high speed. Thankfully, I don’t have small children at home, but one of my cats was hit and ended up with an injured paw. Imagine if a baby or child had been nearby. This is an unacceptable hazard for a household appliance that is supposed to be safe for daily use.

To make matters worse, this range wasn’t even that old, just a little over a year after purchase. I paid over $2,000 for what GE markets as a “premium” Profile product, only to have it turn into a ticking time bomb. And when I called GE to report this nightmare? Their answer: “It’s out of warranty. We can sell you another GE range with a $200 discount.” 🤯 Absolutely insulting. You expect me to spend MORE money on a brand that nearly harmed my family, just because you throw me a pity coupon?

Shame on GE. A company of this size and reputation should recall such dangerous products and take accountability instead of brushing off loyal customers. The fact that they dismiss life-threatening defects as “out of warranty” shows just how little they care about safety or customer trust.

3.-The customer service is a complete disgrace.

Do NOT buy this range or any GE Profile product. Protect your family, your pets, and your money. I will never again purchase anything from GE, and I strongly urge you to do the same.

I saw the rating and GE customer rating is 1.5 rating which is below even poor. I wish I saw these ratings before buy GE appliances. Please don't buy GE stoves and save your house and family and worst part GE BRUNSWICK and GE BURLINGTON ONT is not believing even on the technician which they sent to my house. It's 4 month old stove and caught fire. Now I know why people stop buying GE appliances. I will never ever buy GE in my life and will stop people to not buy this brand because they playing people lives and with their houses. If you can't make good quality gas stove then please don't make it but please stop playing with people lives. I will never ever recommend GE appliances to anyone even if I see anyone buying this brand, I will stop them so no one put their lives in danger. Shame on you GE appliances for your stuff and shame on you GE BRUNSWICK AND GE BURLINGTON ONT.

I followed the manufacturer's instructions exactly, expecting an easy cleaning process. Instead, when I opened the oven 30 minutes later, I discovered small black particles covering the bottom, peeling from the sides and top of the oven, and even stuck to the heating element—which may now be damaged. It was as if the oven's coating was melting and flaking off, much like chipping nail polish. GE Steam Cleaning Instructions I Followed. To ensure proper use, I adhered strictly to the GE-provided steam-cleaning directions:

5. After completion, wipe out any remaining moisture or residue with a soft cloth.

Despite following these steps strictly, the oven's protective enamel began peeling off, proving that GE's steam-cleaning feature is fundamentally flawed and damaging.

Health & Safety Concerns. Needless to say, I was fearful to use the oven after seeing what appeared to be a degraded protective coating mixed with our food. This forced us to dine out for the entire four-day visit of my grandson, who had traveled from North Carolina—an inconvenience and unnecessary expense. While GE claims the coating is "non-toxic," no consumer should be forced to ingest deteriorating oven material.

GE's Abysmal Customer Service. This range is under warranty, so on January 24, 2025, at 12:09 PM, I called GE Customer Service (1-800-386-1215) and spoke with a representative named Lauren. Despite my detailed description of the oven damage and my concerns about contaminated food, Lauren immediately dismissed my complaint as 'cosmetic' and informed me that GE would neither repair nor replace the oven. When I insisted on escalating my case, Lauren stated she had no specific supervisor and was simply reading from the GE diagnosis manual—a clear sign that she was regurgitating scripted responses rather than addressing legitimate concerns. Nonetheless, I pushed for a claim to be made (Claim #**).

Expert Inspection Confirms Manufacturing Defect. GE arranged for AI Appliance (301-533-7557) to inspect the oven. The technician arrived, took photos, and his professional remarks were:

• The bottom of the oven had a sizeable gray discoloration where the coating had utterly melted off.

The technician sent his findings to GE. I contacted GE on January 29, 2025, for a claim update and explained the purpose of the claim again to Bethany. I was assured that the case would be reviewed by the Product Quality Engineers at the G.E. Safety Team PO 1780 Rapid City, SD 57709 and I would receive a response within 24 hours. My request to speak to a supervisor was not granted.

More Customer Service Failures. After waiting for an update that never came, I had to contact GE yet again. This time, I spoke with Makaela, who was challenging to understand due to her poor enunciation. Her response? More dismissiveness. On February 3, 2025, GE responded via email with this infuriating assessment: "The photos appear to show some kind of bake-on residue (either grease/food or aluminum foil) on the oven cavity floor. This is not a safety issue and is no reason for unit exchange. The porcelain enamel is there to provide aesthetic value and ease of cleaning to the consumer. The oven will continue to function normally over its life with any damaged or missing enamel." This response is factually incorrect and completely unacceptable. The flaking and peeling coating was NOT food residue—it was the protective oven lining disintegrating due to their defective materials.

GE's Inexcusable Warranty Refusal. This oven is still under warranty, and yet GE refuses to acknowledge the severity of the issue. Their dismissive attitude, inaccurate assessment, and complete lack of accountability have turned what should have been a simple repair or replacement into a consumer nightmare. I spent nearly $2,000 on an appliance I cannot trust to cook food safely.

In January, I received a notification from GE Appliances and Assurant, proudly announcing their partnership to offer me an appliance repair plan with "special pricing." The letter explicitly reassured me that my manufacturer's warranty remains in effect until April 23, 2025, and that this so-called Service Protection Advantage would kick in the day after my warranty expires, ensuring I wouldn't have to pay additional out-of-pocket costs for covered repairs.

How ironic—when I needed service under the existing warranty, GE refused to cover my stove repair and/or replacement. If they won't stand behind their products while they are contractually obligated to do so, why on earth would I pay them to extend the charade? This predatory attempt to squeeze more money out of customers while failing to fulfill their existing responsibilities is an insult. They are asking me to pay for future protection when they have already proven they won't provide the coverage I am entitled to. The gall, its sheer absurdity, is beyond comprehension. Naturally, I did not return the payment form with the enclosed envelope—because why would I throw good money after bad?

GE's approach here is a masterclass in corporate gaslighting. They assure me I'm covered, send me marketing materials touting their "protection," and then conveniently dodge accountability when an actual claim is made. And now, after reneging on their obligations, they have the nerve to ask me to pay them more for additional coverage. No thanks. I won't be falling for this cash grab disguised as a service plan. Perhaps they should focus on honoring their existing commitments before expecting consumers to trust them with another dime.

My Demand: A Replacement Without Steam Cleaning Feature. I demand that GE provide a comparable replacement oven WITHOUT the steam-cleaning function, which has clearly been shown to damage the oven's protective coating. Consumers should not be forced to accept a defective, deteriorating appliance under warranty while being brushed off by a corporation that refuses to stand by its product. If you are considering purchasing this stove—DON'T. GE's poor craftsmanship, faulty materials, and horrific customer service make this a product I regret ever buying. BUYER BEWARE!

I sincerely appreciate Rhonda’s kindness and efforts in replacing all three grates and providing a cleaning kit. However, the issue remains, and I am now noticing that one of the back burners is the wrong size—it does not fully cover the burner, creating an odd appearance that resembles food buildup from a distance.

A GE representative, Adrian, was sent to assess the situation, but unfortunately, no resolution was provided. This experience has been mentally exhausting for me, as I take great pride in maintaining a clean and welcoming home. My husband and I recently retired, and with my existing health concerns, dealing with these ongoing issues has been overwhelming. With summer approaching, we plan to host dinners. I am disheartened to think of how my brand-new stove will continue to deteriorate over time.

I truly hope GE will stand behind its reputation for quality and customer care by resolving this matter fairly. I did nothing to cause these defects, and I worry about how the stove will look and function in just a year’s time. I kindly ask for a thorough review of my concerns so that I can continue to trust and recommend GE products as I always have. Best regards, Hilda

I first noticed there was a defect on the glass inside the oven door. Then when I tried the proofing feature, it wouldn’t get up to the promised 82-100°. It co distantly stops at 76°. Then when I tried to use the True Convection feature, nothing cooked any quicker. In fact EVERYTHING took at least an additional 10-20 minutes. This was similar to the issue using the bake feature. Everything takes twice as long to cook and the temperature fluctuates so if you preheat it to 350° it might get to 350° then it drops to 250° then jumps to 450° burning everything I try to bake. And trying to get service is another nightmare. They didn’t have any problem delivering it to my house but now I’m too far for service techs to come out. One actually cancelled and told customer support that I cancelled.

I’ve been wait over a month for someone to come out. Today someone finally showed up, without the necessary parts and the idiot had no idea how to use the oven. He left after 5 minutes saying he doesn’t know when they can come back because it’s so far. Does GE care? No, they do not. I don’t even want this piece of **** any longer but they won’t take it back or send me a replacement. I will NEVER buy another GE product. I would strongly suggest you look at a different company because this one does not stand behind its products.

Pros: true to temperature in the oven. Able to set flame height when installed. 4 levels and sizes of burners. Aluminum finish cleans well if done properly.

I asked them to simply send me a brand-new functioning cooktop and and they said, "No, that's not how our procedures work." They said it needs a new part and they'll ship that part to me and send out a repairman to install it. I requested the part be shipped overnight. They agreed to ship it overnight. Well, the part should have arrived today, but it has not arrived. I contacted GE and they said, "Oopsie, we forgot to ship it overnight. You'll receive it in 7 to 10 days." No apology. No offer to help us financially with the high cost of eating out due to not being able to cook - NOTHING. This is the worst possible situation anyone can ever be in with a company.

I literally asked their representative Amy, "Per your policy, what is the amount of time you are willing to allow your client to stew before you step in and fix the problem." Amy's answer (per the recorded phone call), "It's on a case-by-case basis." You cannot make this garbage up, folks! I do not recommend GE, and I do not recommend any GE products. In fact, I'd suggest you run hard and fast away from GE! I will be calling the BBB tomorrow and filing a report and I will also call whomever else I can think of to complain and/or fill out a report. GE simple does not care about anyone but themselves and their bottom line $$$. If you buy GE, you may as well bend over and get ready to scream! Products used: GE Profile™ 30" Built-In Touch Control Induction Cooktop Model #: PHP9030DJBB.

After several discussions with the GE appliances maintenance department, they initially agreed to fix the issue under warranty. However, a few days later, I received a call from the department informing me that the issue is not covered under warranty, and that I would need to pay approximately $750 to resolve it. I find this extremely disappointing, considering the cost of the range and the known design flaw that GE Appliances should have addressed before releasing the product to the market.

I have made several attempts to address this issue, but I have not received any response or acknowledgment from any of the email recipients, which is even more disappointing. I am concerned that the design flaw poses a safety risk to myself and others. The area between the panel and the stovetop should be sealed to prevent any liquid from spilling into the electrical panel, and this flaw should have been addressed before releasing the product to the market.

This is ridiculous. Of course, I told her that I would accept the new date. What else could I do? I understand that things happen that are outside of our control. But what bothers me is that this company doesn't have any other technicians on duty. Or that this company couldn't fit me in any day the week of the 7th. Or that she didn't care or show any remorse of the inconvenience that this caused to my household. I’m annoyed that no one called the night before, per the website they are supposed to contact you the day before your scheduled appointment to confirm your appointment. Today is 11/13/22 and no confirmation call. This really has me concerned about ever making a GE purchase in the future.

The issue with this oven happened a few weeks ago after a power outage. I came home to find my townhome full of smoke along with the smell of fire. There was no active fire upon by arrival, just the smoke and smell. It was not readily apparent what caused the fire, however I was able to narrow this down based on the soot surrounding and covering the range. I also noticed the control panel was blank. When I went to check the circuit breaker, I also found that the breaker was tripped for the range. As a note, the range was not on prior to leaving the house nor had it been used in several days.

I called GE appliances up to discuss the issue. They created a case and sent a technician out to look into the issue. The technician removed the control panel and found that the circuit and wires within the control panel were melted. The technician reviewed a few other areas within the range and reported that the range was not reparable.

I am being told that since the range is out of the one-year warranty, there is nothing that can be done regarding this incident and range. The two main issues around this are regarding product quality and the potential for a house fire with this appliance. No other appliance or electrical component was damaged due to the power outage. This appears to be an isolated incident related to this range.