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GE Ranges Reviews

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About GE Ranges

GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.

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GE Ranges Reviews

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    Page 5 Reviews 380 - 530
    Punctuality & SpeedStaff

    Reviewed June 27, 2017

    We bought the range in May of 2017. We noticed that the left front burner produced an uneven flame. The right side of the flame was higher and more yellow than the rest of the flame. This resulted in uneven cooking. When a dish was sauteed the right side would be overcooked and would stick. Additionally if a large pot was used the handle on the right side would be very hot. I contacted the dealership and they set up a service call. The serviceman arrived on the agreed time and was professional and courteous.

    After investigation and consultation with the GE hotline I was informed that the left front burner was supposed to perform that way. It is designed to provide more heat to boil water. So as a result of this design flaw there are only three useful burners plus a griddle burner in the middle. The two rear burners are meant for simmering and one must reach over the hot front burners to use them. So we have essentially a one burner range. I suspect it is GE's way of turning a mistake into a feature. Had we known of this design flaw prior to purchasing we would have gone another route.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed June 6, 2017

    GE range caught fire on 4/28/17, after I turned off self-clean. This is what I have been dealing with! My range was purchased 4/2/16, delivered 5/14/16 and installed in June 2016 and GE is saying I need to pay for parts and labor for fixing or purchase another range at the same price as the current model! This entire ordeal has been a nightmare! GE could have just checked the range and replaced it and everyone would have been happy. It has been a month and a half since this fire occurred. I have not been able to even heat up water!

    I have had nothing but difficulty with GE customer service and repair! The first person I talked to didn't get my email correct. That took a couple days to rectify. She even put the incorrect date of delivery and install! One of the customer service agents said because it was a 2014 model she adjusted the dates! Who does this? I gave her the correct dates and she goes ahead and decides to adjust them? Right then and there I felt insulted! Then getting a tech appointment was impossible due to the rigid hours. They wouldn't even schedule us a Saturday appointment! The hours are not flexible for working people; this took a couple weeks before someone actually was able to come out! Speaking of hours, their customer service is highly lacking on the West Coast! I get off work at 3pm and still couldn't get through because GE was closed (they are based out of South Dakota!).

    I have NOT experienced ANY customer service with GE! This is a complete disservice to loyal customers of GE. I will never purchase another item from them! I am going to call Home Depot corporate and put it on record that GE does not have any type of customer service and that you are not following through on the warranty and all the hassle and runaround that I have gotten!

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    Customer ServiceInstallation & Setup

    Reviewed June 5, 2017

    I purchased an entire kitchen's worth of GE Monogram appliances in April 2016. They were delivered May 11, 2016. The dishwasher didn't work at all and I had to go pick up a replacement myself from the retailer's warehouse while the installers were here so that they could install it that day. The dishwasher is very quiet, but doesn't get water hot even after running water in my sink until it's at its hottest and it doesn't dry the dishes even on the Max Dry setting. Additionally, the oven part of my gas range would not light.

    I waited a week for a service call to find out the igniter was bad and then another week to have the igniter replaced only to find out that the entire control panel for the range was bad. The retailer I bought from eventually agreed to replace my entire range with new since it had never worked properly. That new range was delivered on 6/3/2016. Now, almost 1 year to the day, my range won't light again. It is an utter disappointment that a company that has been manufacturing appliances for as long as GE has that they are unable to manufacture a quality product that lasts more than 1 year. I wish I had never purchased my GE appliances.

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    Customer ServiceSales & Marketing

    Reviewed May 26, 2017

    Installed new Monogram 48" Rangetop Model ZGU486NDP7SS and griddle did not heat hot enough to cook pancakes or bacon. After 15 months of calling service department and at least 8 service calls during which every part in the griddle system was changed, some twice, with no improvement - Monogram finally swapped the unit for a new one. After waiting 30 min with the griddle set at 450 deg the griddle surface settled out at 230 deg and would go no higher. I know of two other Monogram griddle owners who say they cannot cook bacon on their griddles either. There is clearly a design flaw here and a false advertisement in their owner's manual stating "The griddle is thermostatically controlled and can be set to maintain any temperature from 200F to 450F. I want to warn all potential customers of Monogram units with griddles that the griddles will likely not heat up enough to cook much of anything. DON'T BUY THIS.

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    Price

    Reviewed May 20, 2017

    I have had my range since 2008. Not knowing the longevity on ranges or how long they normally last, fortunately I have not had any trouble until recently. Of course just my luck right at Christmas time the wires leading to work the oven burned out making it impossible to cook my Christmas dinner. Everything else works on the range but the oven. Repair man said it will cost more to repair than to buy new. Ready mixed reviews is confusing, making it difficult to decide what to take the chance on purchasing. After reading reviews, it sounds like whatever issues you may have on GE Ranges you are pretty much stuck with it.

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    Customer ServiceStaffReliability

    Reviewed May 16, 2017

    I have purchase this range a year and a half ago and it has given me problems from day one. I had the repairman here while it was on the warranty five times now. Every single light on the control panel went on. It's not working. I called and they tell me, “Well there's nothing we can do and you don't have extended warranty.” This is the worst customer service. They don't want to help me at all. They don't even consider that there has been problems from the beginning and I feel like I bought a defective oven. That I even had a problem with the top broiler. It stopped working. Is just an issue after issues. I will never be purchasing a GE again and I don't recommend this product or any GE products to anyone. The worse customer service ever. For this price I would expect something that would last a little longer. I'm so disappointed. I'm sick to my stomach.

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    Verified purchase

    Reviewed May 11, 2017

    GE glass top stove Model #JBY00DP1WW Serial #ATZ113370. I purchased this oven 1/3/10. Last year the switch that changes the front burner to either a small size or large shorted out and was shooting sparks. Thank God when I turned the stove off the electrical sparks stopped. What caused the problem was that steam was getting into the switch from a pot I was using on the burner beneath the switch. I had that repaired. Today I turned the oven on and got an odor like rubber burning. I immediately turned the stove off. It took almost an hr for the odor to dissipate. I'm not even calling GE this time. I don't want to even touch this thing again. Only 7.5 yrs and I have to put out at least another $500! I am done with GE. I purchased it at Home Depot.

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    Customer Service

    Reviewed April 17, 2017

    We have the GE Cafe Series gas stove. When we have the oven on for 45 min or longer the knobs to the stove get so hot we can't touch them. We've had a technician out 3 times still not fixed. Scheduled another appointment. They called, said not coming because the engineer dept said it was normal. I've never used a gas stove and had the knobs be so hot that you can't touch them in order to use the stove. Plus we had already had a technician out to replace the door on fridge and had the microwave repaired. Haven't had these appliances a year yet.

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    Customer ServicePrice

    Reviewed March 16, 2017

    I bought the suite of GE kitchen products, and don't use the oven portion of the stove very often. I have had the GE Adora Stove JB755EJ1ES for 1 yr and 4 mo. While cooking, the back of the stove wires caught fire and melted the plastic piece where the plug-in hooks up. All the center wire was burned. Thank goodness the wire broke off and shut down my stove or I would have had a major fire in the kitchen. I called for someone to look at it and when asked if they knew how much it was going to cost, they gave me a number to call. After calling that number they told me it would be free since I had a warranty.

    When the service man called, he stated it was a collect service, not a warranty service. So I cancelled him to see if I could straighten things out. When I called back, they said it wasn't under warranty, that it was a collect service. Frustration took over so I talked with an electrician and he said, "Do not try to fix the stove, as with the fire, it would never work properly."

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    Installation & SetupReliability

    Reviewed Feb. 27, 2017

    We purchased a GE dishwasher 4 yrs ago. We realized the heating element went out and ordered a new one. We had trouble installing the new heating element and called a GE service tech to help us. We diagnosed the problem for him and all he did was splice a line and reconnect it. They charged us $160 and once he left the whole dishwasher started leaking everywhere. GE repairmen do not seem to know much about their appliances at all. We purchased a new GE dishwasher and right off the bat it started making a high-pitched noise. GE said they would take it back but wouldn't refund us the $100 install fee even though what they gave us was defective to begin with. I'll never buy another GE product and highly encourage no one else to.

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    Reviewed Feb. 22, 2017

    We have had 3 GE Adora gas ranges (Model JGB720EEJ1ES) in the last 3 months. The first was a honest mistake -- wrong finish. The issue however with all three is the broil function. If you have not used this function please pull away from wall before you do. All 3 got extremely hot to the point two different service techs said they would not recommend using the broil function or pull the unit away from the wall so there would not be the potential for a fire. The 1st and 3rd unit was burning the insulation around the inside oven vent in the rear of the unit causing us to open all windows in the house because of smell, burning eyes, and cough. We are now going to a different model. After the tech measured 480 degree right under the controller board it was shut down, the temp was still going up at that point but we could no longer stand the smell or burning eyes.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2017

    OMG! I had the worst experience with GE appliances and their customer service representatives and Technicians. In 2015 I made the worst mistake and bought all GE appliances for my home. About 2 months later everything broke on the refrigerator and stove. Stove: Gasket, Oven light, Digitizer. Refrigerator: Ice maker,

    Motherboard And sensors. After contacting GE They said they will send a technician and they will fix the issues. When the technician came he was very rude and had no idea what he was doing. After coming to my home for about 2 hrs he did not fix anything. GE wanted to bill me $500 even though nothing was fixed. I had to get a third party technician to fix the problems. Now, they are fixed but not for too long. I am still fighting the $500 charge.

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    Reviewed Feb. 17, 2017

    We bought this stove (model J5750DF3) because we wanted the look of a cooktop so the stove controls were in the front. Thinking this was ok because we do not have small children we were mistaken. On Christmas day our home nearly burned down. Somehow three of the burners got turned on and caused nearby items to catch fire. Our cabinets were singed. Fortunately we came home and noticed the stove was on when we didn't use the stove on Christmas day. We couldn't figure out how the burners turned on. The stove has a serious flaw because it has a control lock for the oven but not the burners.

    Today, a similar situation occurred. My adult son was carrying a large box out the back door and brushed against the stove. Shortly after my husband noticed a burner was on. This is a dangerous stove. And a safety hazard. I would like a replacement stove since we are very afraid of a serious fire. If I can locate my receipt I will update this.

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    Reviewed Feb. 15, 2017

    I haven't had this range but a couple of months so I can't really give much of a report on how well it will hold up to my standards of cooking and I do love to cook. However, I'm not too happy with the burners because they are already starting to warp.

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    Reviewed Feb. 14, 2017

    This range is 20 years old but the interior light only worked for about a year. The depth of the interior is shallow even though the range appears to be standard size. It is a flat-top which I like and has held up well.

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    Reviewed Feb. 11, 2017

    When we built our home 10 years ago we had all GE appliances put in. My range is a GE electric smooth top range. It heats everything perfectly and the oven is self cleaning and does a super job at that. I have had no repairs on this range since I bought it and I really like it a lot.

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    Reviewed Feb. 10, 2017

    GE Range in basement was new and used about 3 or 4 times when the oven exploded during the night. Nobody was in the basement at that time but my son or granddaughter could have been there if it was earlier. Glass shattered everywhere and even though it was less than a year old, company refused to pay or have anything to do with it. I have read that this has happened before. Poor company and poor products and will never buy another GE again unless they step up and take care of this problem. Will it take a child or adult getting severely hurt in order for them to take action?

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    Price

    Reviewed Feb. 9, 2017

    We bought the GE double oven. The top oven is a little smaller than the bottom but is great for a small family. We use it as a toaster oven. Overall heats and cooks well. It is a little expensive because my husband wanted the controls on the front of the oven instead of the back but otherwise we have been extremely pleased with this purchase.

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    Reviewed Feb. 8, 2017

    The double oven is a disaster. Temperature even after adjusting is all over the place. One day it might take 30 minutes to cook something, the next day 45 to cook the exact same thing. It's just plain awful.

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    Customer Service

    Reviewed Feb. 7, 2017

    We have had our GE Profile stove a few years. We are an older couple and use care for our appliances. A few weeks ago the glass front fell off our stove in the middle of the night. It took hours to clean up the glass shards off the floor. It seems the glass is held on by double face tape. We were charged $400 to have replacement and no tape was applied this time? There is nothing really holding it on. WE TRIED SEVERAL DAY TO GET SOMEONE ON THE PHONE. Everybody gave us numbers to call and all we got was recording.

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    Reviewed Feb. 5, 2017

    I like how easy it is to use my range and how clean up is a breeze. As far as heating it takes longer than I would like it to and then it gets extremely hot. It is hard to regulate temperature so it makes dinners longer to make than usual. I've had it for sometime now and yes I've gotten a lot better but still takes much longer than my old one and still a juggle of trying to make it just right for each burner.

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    Punctuality & Speed

    Reviewed Feb. 4, 2017

    I live in a bachelor apartment, and space is limited, so this range is the perfect fit for my kitchen. It is attractive, has a window in front of the oven so I can check my baking etc without having to open the oven. All burners heat well, and food cooks quickly. It is very easy to clean as well. It has a timer, and a clock. I love this range and would recommend this one to everybody looking for a smaller size range for their kitchen. Several tenants in my building have come to look at it as they don't have a new one like mine. They are only given out when their range wears out and doesn't work anymore. They loved mine and wish they could have one like it.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 3, 2017

    Bought stove in December of 2015. In October of 2016 the temperature in oven was not heating properly. I let GE know about it and they sent A&E appliance which is Sears. The start light never did work so he ordered a new control board and thermostat. After he installed the new board and thermostat the start light still didn't work. Never checked temperature in oven but suggested I buy the extended warranty as my original warranty will run out soon. Which I purchased assuming this is what GE would want me to do.

    At this point I called Factory Direct in December before warranty ran out. They also changed out board and thermostat start light still doesn't work. Been here 4 times and temperature is still really off. They told me to deal with my extended warranty. Well I wrote to GE and they say I have to deal with A&E. I'm amazed that they are one that sent them out and now they want me to deal with Sears. Their repairmen are incompetent. They have no idea how to fix it. twin GE is just wiping their hand of this and won't help me resolve this problem. The order below is the Factory direct order when I bought it. The Sears extended warranty is **.

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    Process

    Reviewed Feb. 3, 2017

    This stove/oven has served us for 13 years now and without any problems. The self-cleaning function is great even though the process is like 3-4 hours long and it creates a lot of heat in the kitchen. Cleans well though.

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    CoverageEase of Use

    Reviewed Feb. 2, 2017

    It works well enough. But I don't like the touch panel on top of the front of the stove. Very bad location as people have oftentimes accidentally turned on the oven by leaning on the panel. The burners are hard to properly adjust. When simmering sauce, I have to be around to turn the pot off and on for periods of time to cool it down then resume cooking on warm or low. It's very inconvenient. Also the plastic cover collects all kinds of bits of everything that is nearly impossible to clean. The oven door has to remain open when in use and I am not used to that so don't care for that feature either. Electric ranges are for the birds as is this one but given that I don't have an easy option for gas I persevere. The look is so so.

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    Reviewed Jan. 31, 2017

    The burners went out and I heard all kinds of weird noises that were scary. I thought it was going to burst in flames. Burners didn't heat up very well and the spacing is awkward. I do not recommend to anyone. Do the research, and definitely could find a better buy. I wish I had. I give it a zero. Disappointed without a doubt.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 26, 2017

    Eight years ago we built a new house, and in mid-November a burner in my stove top exploded and the wires were singed when the stove was turned on. I ordered a new stove top from another company and then informed GE about what had happened. They did not answer my initial communication for 1 month, a picture of the stove top was sent to them with the bill for the new stove top and installation. Then they insisted through many communications that they would not look at the GE stove top unless it was connected in my kitchen, which I refused to do.

    Finally, a GE repair person, came to the house to inspect the appliance. GE's response was that liquid must have gotten under the knobs and caused the explosion. Anyone who cooks knows that liquid gets on stove tops. It is obviously a design flaw and a safety issue for the stove to have exploded. I have communicated this to GE representatives, they deny responsibility, and they refuse to reimburse us.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 11, 2017

    I recently moved into my new home on 16 December. I was happy to see all the new shiny GE products with 1 year warranty. On New Year's Day my brand new glass top stove went out without warning. I called GE to schedule an appointment in which they showed up one week later. The technician who seemed very disgruntled did an examination and told us that the new stove was wired incorrectly and that he would have to order parts to repair it. The parts show up 5 days later and after he said he would come around 9 am on my second day off work. He shows at 2:45 and says, "My bad folks. These are the wrong parts and I will have to order them again so they will be here in 3-5 days."

    I called customer service to understand why the parts (since their product was faulty) couldn't be overnighted and was transferred twice because it seemed as though no one wanted to address my issue. It is now day 9 since I have been without a stove and seems it will be another 6 days before I may see resolve MAYBE! This is the absolute worst company when it comes to customer service and fixing their own product! I will never purchase another GE anything again! Sad that consumers have to deal with companies like these. New home doesn't feel right.

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    Reviewed Jan. 5, 2017

    The unit is a glass top that I got used. It is an older model that was/is still in good shape. The oven temperature is somewhat lower than it credits itself for. The upper unit cleans up nicely when a glass top cleaner is used.

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    Staff

    Reviewed Jan. 4, 2017

    I love this range. I pre-heat it, and it makes a sound when it's pre-heated so I know it's ready to put my food in the oven. It bakes evenly. Easy to keep clean. Has a window to look into. The knobs are located on the front, rather than on the back so I don't get burnt reaching over hot food on the stove. One problem, this in not recommended for a household with little children. They can easily reach the knobs turning on the burners which is not safe. For seniors it's great!

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    Staff

    Reviewed Dec. 31, 2016

    Originally looking for a bottom oven but we're talked out of it by the salesperson. We are glad he did. The range has four burners and a warmer, more than enough space and the oven is spacious and heats evenly, with or without the convection setting.

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    Reviewed Dec. 29, 2016

    We have had this electric range for 5 years and had no complaints. It has performed very well. The oven is just the right size for us. We do a lot of baking most of the year and we have had no problems so far.

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    Price

    Reviewed Dec. 28, 2016

    This range is not expensive as far as ranges go but it performs beautifully and is very attractive. I feel like we got great value for the money we spent. I especially like the grill zone on the cooktop.

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    Punctuality & Speed

    Reviewed Dec. 21, 2016

    We purchased this range (GE Café model CCGS99OSETSS) 4 years ago. I loved the idea of two ovens as I am avid baker. We saved up for a year as it was over $3000.00 but I thought it would be worth it thinking GE was a reputable company and I had read some good reviews. Flash forward to today where neither oven works and we have paid over $200.00 to have two technicians look at the range as GE said the first one wasn't GE certified. Both said it would cost approx. $1000.00 to fix and there was no guarantee that is would not break down again. They also both advised us not to buy GE in the future. This sentiment seems to be echoed by many others on this site.

    We contacted GE in Oct and they didn't get back to us until 4 weeks later. Christmas is only a few days away and I haven't been able to do any baking this year and I'm guessing it will not be fixed for Christmas dinner. I'm really hoping for a Christmas miracle where GE will do the right thing and either pay for the full repair or give us a new range. But alas I don't have much faith in GE, sad to see what was once a great company fall so far. PS. I also contacted their president but I have yet to hear back.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 26, 2016

    My glass door exploded shooting glass splinters everywhere, cutting my ankle. I was shocked by this. When I called to report this they were very friendly on the phone. I asked has this ever happen before. I was told not to their knowledge but they will send a person out to investigate on Dec.1st 2016. Then I checked the computer and to my shock I find out that this is a common occupancy. If this is then they should have a recall on the glass. I am so thankful my grandchildren were not in over to visit. I do believe they are solely responsible for repairs or replacement. But full disclosure should be mandatory. Thank you for allowing me to vent my frustrations on here. I will keep you aware of my situation.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 22, 2016

    Is anyone having issues with this oven? I am on my third ignitor switch and it is now 2 days before Thanksgiving and no oven. GE customer service will mail me the part by the end of business day tomorrow, but will not install and insists that this is not an issue with their ranges? I think I have a lemon and would like to get a rid of this. I also am so disappointed with GE service and will never buy another one of their products!

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    Reviewed Nov. 12, 2016

    Our contractor installed a new 36" GE gas cooktop two years ago. We're very satisfied with it - except for the cheaply made control knobs that keep breaking because the stems are nothing but chrome-coated plastic. GE parts division will replace a knob within a year, but while waiting for replacement knobs we have to swap "good" knobs (i.e., ones not yet broken but soon to break) to the burner we want to use. Come on, GE, surely you can make a knob that last longer than a few months. Gas range knobs have been around since long before plastic was used in the knobs. Infuriating!

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    Verified purchase
    Customer ServiceInstallation & SetupReliability

    Reviewed Nov. 10, 2016

    I purchased a new kitchen and purchased the GE Cafe Line of Appliances 11/2014. What a mistake! The 5 Burner double oven Gas Stove Model CGS990SETSS burners have never lit properly. I have had 4 service calls and replaced burners. When I purchased the appliance there were 3 items on the convection oven that did not work at all. They replaced defective parts and worked on the igniters. They are now informing me that the fact it still doesn't work and the control module is not functioning again is not their problem. After an hour on the phone again they have offered to pay for defective parts and I have to pay for service call, Labor and take yet another day off of work. FYI. They give you a 4 hr window and sometimes make it. I wish I would have known what a piece of junk the GE Cafe appliances are and how Lowe's does not stand behind any of it.

    In addition, the dishwasher model CDT725 was defective and leaked through my newly renovated ceiling. I had to pay for labor and trip charge they paid for defective part. The microwave did not work at all and I had to uninstall it and take to Lowe's to get a new one and install it myself. All I wanted was nice SS appliances that work. Instead I got nothing but headaches added expenses and a lot of time away from work trying to get them fixed and functioning.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 21, 2016

    I bought four (4) GE appliances in June 2015, in order to get the same color. The refrigerator had to be replaced in less than a week. The freezer frosted over. The stove top is very flimsy and a chip fell out of 1 corner in about a month. I was told by Home Depot it couldn't be replaced because that color (bisque) was not available. After a screaming match, I told them to forget it and contacted GE myself. They shipped one, which had a larger chip in the same place. It was picked up and another one was shipped. It had a LARGER chip. By this time, after dealing with them and Home Depot and getting absolutely no help from either, I kept the stove top and patched it myself.

    After going thru weeks of aggravation and frustration with Home Depot, I got my wall oven installed. I put a griddle of bacon in the oven. When I opened the door the griddle full of hot bacon grease slid toward me. A griddle hardly has any sides, so if I hadn't had an oven mitt on, I would've been burned badly. A GE representative, after many calls and arguments from me that the oven was faulty from the factory, finally agreed that the rack slanted and was NOT improperly installed. I have to put two kitchen knives under pans when I am baking to level them.

    I was told they could not replace the oven because (once again) that color (bisque) was not available. I said, "So I bought the last one in the whole world?" The agent replied, "probably." After many more calls, I finally accepted a $250 refund and dropped the matter. If I had pursued it, I knew, without a doubt, that I would lose my mind. All this happened over a period of about 6 months. I was on the phone or in Home Depot almost daily.

    The last straw is that now the dishwasher has quit working. I bought an extended warranty on three of the appliances, so Home Depot told me I wouldn't have to pay anything (a miracle!). The repairman didn't show yesterday (he had a bad back and couldn't pull the dishwasher out to work on it.) They had told him the "dispenser" didn't work. I had told them the dishwasher wouldn't drain. My advice is never, ever buy GE products. I wrote to GE, called numerous times and the response was: "We don't replace appliances, we repair them." I couldn't convince them that you can't repair appliances that are faulty from the factory.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Oct. 5, 2016

    OK, so I have never had a self-cleaning stove, but I figured it was time, so I bought one from Lowe's last year. It was not pricey, but it is for a downstairs kitchen, so I figured I needn't get too fancy. The stove worked fine UNTIL I decided to use the Self-Cleaning mode. That is when it started smoking and filling the house (3 floors) with an acrid chemical smell and smoke. I contacted GE because it was still under warranty (less than a year old).

    MY ADVICE is NEVER buy GE! Long story... they created a "Case", I sent them pics of the stove and the burnt oven and the broken lever that would NOT release after the stove cooled down. Actually, my husband had to pull the plug out from the wall and haul it outside because of the horrible chemical odor and smoke. And the lever would not move. Eventually, we unscrewed the top place and were able to open the oven and take more pics, which we sent to GE.

    SO after 4 weeks, they call and say that they will give us "some" money to buy a replacement??? WHAT?? WHY would I want to buy another HORRIBLE stove like that. Anyway, I figured that would be their response because of the other complaints I had read. Of course, they blamed ME, the consumer, saying that there was too much grease??? I followed all the instructions. I cleaned as much as I could before starting the Self-Clean. I will NEVER buy another GE Appliance. NEVER. AND since they do not honor their warranty, why do they give you one?

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    Customer ServicePrice

    Reviewed Sept. 29, 2016

    Literally stopped working after getting wet and the whole system locked up. Repairs proved impossible because we can't get a service technician from the company. It's a lemon. Repairs aren't even guaranteed because the problem recurs if it gets wet. An oven stops working if a pot overflows!! GE isn't even answering our calls. I will never recommend this company. I found it embarrassing. Stay away from this useless expensive paperweight.

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    Staff

    Reviewed Sept. 25, 2016

    This is the worst POS I have ever bought. When you preheat the oven to 350 it goes up to 550 and then you have to wait for it to drop and open the door to expedite this. The glass top gets scratched easy. GE told me numerous times that this is normal. I wish I would have known this before I bought this. Be WARNED. DO NOT BUY A GE PROFILE ELECTRIC RANGE. They are the worst.

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    Customer ServiceStaff

    Reviewed Sept. 7, 2016

    I purchased my new General Electric glass top range on 4/2/14. I told the person that delivered it that the door was not closing properly, it was 5/8" open on top. He called GE and they said that there was nothing wrong. The edge of the stove gets very hot and you can burn yourself when using the oven. I called GE consumer affairs on 8/30/16 and told them again about the door and they told me the same thing again.

    I had the store repairman come on 9/7/16. He tried to adjust the door to no avail. He also told me he has other people with the same complaint but GE will do nothing. In all my 58 years of owning stoves and cooking I have never had a door that did not close properly. GE should be ashamed of themselves. I will never buy another product from them. I also told them when I broil the door of the oven is hard to keep open. They told me not to open the door when broiling. Their owners manual says to keep the door ajar when broiling. They are not a very trustworthy company.

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    Customer Service

    Reviewed Sept. 3, 2016

    We bought all new appliances the end of April 2016. The frig and dishwasher are fine. The range is a disaster. I set the oven for 350* and about 10 minutes the beeper goes off. It will be maybe 300*. It will take another 15 minutes for it to reach what I have set it at. The tech came out and he says that is normal, so why have a beeper to tell you the oven is ready if it is not, the 1st time I baked a cake it was not done, then I started using the thermometer. So he tells me to just figure 30 minutes for the oven to get to temperature. In my 60 years of cooking, I have NEVER had an oven that was not ready to put a cake etc in when the beeper goes off. I am very dissatisfied with GE and will NEVER buy another GE appliance. The company called and says the same thing, GE stinks.

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    Customer ServicePrice

    Reviewed Aug. 31, 2016

    My frustration with GE has reached a new peak. I own a 2005 Dual fuel (electric/gas) range which I purchased in Feb.2006. Unfortunately the touchpad control "lost" the number 5 recently and made it necessary to cook at 324 degrees, not a big problem. Then it lost #1,3,4,5,6, and 0, THAT PRESENTED A LARGE PROBLEM SINCE VERY FEW DISHES CAN BE PREPARED AT 789 degrees.

    I proceeded to replace the control panel, but it turns out that is not the problem. The repair requires replacement of the entire face plate with the touchpad. An expensive part, but worth it since the stove is in excellent condition. Unfortunately after days of searching and calls to GE parts dept. and consumer affairs dept. I have discovered that GE NO LONGER MANUFACTURES THAT ITEM! A call to GE consumer affairs dept. yielded the following response: " We will give you a $50 gift certificate to purchase a new stove" I laughed: thinking that was a joke. GE NEVER AGAIN.

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    Customer ServicePrice

    Reviewed Aug. 30, 2016

    Bought a new house with all new GE appliances. I have a cooktop and all the knobs broke within 2 months, contacted GE and they sent me new ones and they broke in 2 months. In the past 3 years I have changed them at least 5 times (total of 25 knobs) and now every single one is broken. I am forced to use the cooktop without the knobs which at times is very dangerous as I could not properly operate it without the gas leaking.

    The dishwasher broke and they charged me $288 to fix it and they did not mount it correctly breaking the cabinet where it was mounted. They guarantee their work for 30 days and it is 32 days today and want to charge a house call for $99 and then labor and parts. When the service guy was fixing my dishwasher I inquired with him about the constantly breaking knobs and he mentioned that he has the same model and it's been a problem - but he recommended me to go to Ace hardware and buy some stuff to secure the knobs and see if it does not break. Every knob the GE charges $13 or so.

    I am so done with GE. Never ever going to buy a GE appliance and already recommending my friend not to go for anything GE. I never write any reviews but the reason why I Am writing today is I called their customer service to discuss about my issues. Great news - their system is broke and could not retrieve any of my info or take a complaint! They want me to call after 2 hours once their system is fixed. What a joke.

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    PricePunctuality & Speed

    Reviewed Aug. 3, 2016

    Not long after purchasing the GE Profile 36" built-in electric cooktop the heat controls around knobs were no longer readable. I contacted GE and they replaced the cooktop. This happened again, same results. The next time I had to pay $150 to replace the cooktop. Three years later same problem. Called GE. Now it will cost me an additional $200 to replace or they will give me a discount on a new cooktop. Are they kidding? This is obviously a design problem. I have to guess if I'm cooking on high, med high or low.

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    Reviewed July 26, 2016

    Profile Electric Stove 2006 - I suggest everyone who owns a GE profile electric free-standing to inspect the wiring. If plugs and wires are burnt report it to your underwriter's lab and report it to GE. GE is unaccountable and sells product that is completely unacceptable to the consumer.

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    Customer Service

    Reviewed July 20, 2016

    Two times now my gas range has been turned on by nurses coming into our home and accidentally lightly bumping the knob, causing the gas to leak into the home for hours and me not being aware. As a patient, bed bound, I could have easily died. Making matters even worst was GE, response was dismissive, hanging up on me, saying "we make appliances easier for elderly to operate", and don't have nurses bump the knobs when they walk by. APPALLING!! Then they closed the case. Not closed for me! What about being safe, for children or the elderly? No, they have catered to make it easy for the elderly that can't turn a knob, putting the rest of us at risk of death. Not acceptable. I was told to buy child covers. Of which we did, how about a patient, and person of any health being valuable enough to make a appliance safe so they don't have to have a camera monitor the stove to be sure no one bumps the stove with their nursing bag?

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 12, 2016

    We are 77 years old. We live close of Mexican border in a very poor, small town. We do not have techs. This past Sat. 7-10-2016 when cooking dinner our stove quit. Couldn't be fixed. Monday morning we drove 65 miles to a city to purchase new stove. Mind you we were not able to cook all weekend. We borrowed a pick up so we didn't have to pay the delivery cost of $65. We asked the clerk of a reputable store to have it converted from natural gas to propane. He stated it would be $250.00. We live on Social Security and had to use all our available money for the stove.

    My husband used to work on appliance repair and decided we could do it ourselves. The jets were there but no instructions in what order they should be installed in which burners. We call a tech who drove 65 miles to get here and he said nothing he could do without instruction. Charged us $75 travel time. Called GE phone no listed on so called instruction sheet after getting worthless information from website. Very very unhelpful customer service. They did not care we were old and eating peanut butter. After a very long wait time, got a women who was able to explain how to remove oven door but got cut off. Two other so called representative were unable to give us the info needed. The enclosed info in range was totally useless. We learned how to set the clock but not how to remove oven door (which you do from time to time when deep cleaning or repairing oven) not where to put the propane jets, incorrect burner.

    They did arrange to send the repair manual but it would be 24 or more hours. In the meantime we cannot eat. We have a disabled son as well as ourselves and 3 different diets because of illness. They did not care. They did not care that a tech refused to help us. They kept telling us to call a licensed GE tech. When we said no tech in this town and they were at least 65 miles away they said call a plumber. If we don't have an appliance tech why would we have a plumber? He would not have the instructions which should have been in the unit. We don't have the money to go out and eat after the long trip to purchase the range, the $75 to the tech who could do nothing. The earliest they would be able to e-mail the directions was 24 hours. I can mail in a matter of mins. especially if it is vital.

    On top of everything else every rep we talked to told us the warranty was up as the range was a year old. How do we have any control over what dealers tell us? If you are in the market for new GE appliances make sure you demand proof they are the latest and the best. This customer service is terrible. A brand new stove sitting here and a peanut butter sandwich for dinner.

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    Installation & SetupStaff

    Reviewed July 12, 2016

    I ordered and rec'd new GE Profile gas/electric range from Sears. Salesperson did great job, I ordered a whole new kitchen for my new home. The GE range came and was installed. As I was wiping it down I got cut. Examining the range closely, I found that there were several places that were of unfinished, raw-cut metal. Places that would slice my skin. Indeed, as I was checking all the places I would normally be cleaning, I got cut again! Arranged for the range to be returned and went to Home Depot where I had originally purchased a lovely GE range 12 years ago. He showed me the floor model which I examined in their showroom for sharp metal. It was good.

    The range came today and I examined it on the delivery truck. Same mess as the first one. I refused the delivery. Called the GE Sales Dept. Said they would look into it, and would I like to order another range. They asked that I send the photos and video I had taken of all the places I had marked in blue tape prior to returning the first range. Fortunate that I did that. I suggested they view the Consumer Affairs Site and return to good manufacturing processes.

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    Customer ServicePunctuality & Speed

    Reviewed July 6, 2016

    The range was fantastic...until it broke after 8 months. We called GE and they sent out a repairman. He said he would have to order parts and come back about a week later. It is four weeks and five visits later and my range is still broken. GE's service process is extremely time-consuming and not customer-friendly. I have called their "customer advocates" to try and find out how many times I have to wait for a repairman before they are going to just replace the range and they can't give me an answer. I have spent over 20 hours waiting for repairmen or waiting on the phone to try and resolve this issue. I would NOT recommend buying ANY GE appliance due to the terrible experience I have had with their 1-year service warranty.

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    Reviewed June 29, 2016

    This range is so very difficult to clean or even keep clean. Washing up after making supper has become my worst nightmare. I am now stuck with this thing till I die or smash it with a hammer! I put food on low to just simmer and it will burn on, but you cannot set it any lower. I would never recommend this range to anyone EVER! I am 66 years old and love to cook. This is not my first range so I feel I know what I am talking about.

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    Reviewed June 22, 2016

    This is my third GE marathon combination gas top/electric oven. I cannot, however I try when baking a pie, to get the bottom crust cooked properly. The top crust will burn before the bottom is cooked. Apparently according to GE even though the bottom element cannot be seen, it is there. Well it is not doing its job. GE's repair people's suggestion is to turn up the oven a 1/2 hour at high heat before baking. Anyone who bakes knows that a oven is set at 450 for a pie for 10 minutes - so obviously there is something wrong with the design, or they wouldn't suggest such a stupid solution.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed June 20, 2016

    Purchased this range 18 months ago. After warranty (1 year) expired we started having problems with the "glow plug" that ignites the convection oven. We paid to have three of these replaced (over $700.00). Being thoroughly disgusted I contacted GE Customer to complain. They were very nice and offered to help us. The sent a GE employed tech to our home to determine the problem... yep bad glow plug. GE will replace no charge... and they did, some three weeks later. Since then we are into our fourth new "glow plug" all courtesy of GE... no charge, except we have been without our convection oven for over five months except for a couple of weeks while the four new units worked that were installed. We have eleven boxes of parts from GE that were not needed to repair the oven. They all came from either Mexico or China. What a massive screw up by the GE Customer Service Dept.

    Now the glow plug is out again (made in China) and GE wants us replace the range at a "heck of a deal"... 30% off the MSRP of a new comparable model... No way, we switch brands. Now we find out that GE Customer Service Division has been sold to a Chinese company. Service techs have been let got, the techs' benefits have been reduced to a minimum etc. Such is the condition of our country. We the consumer are being sold out by large corporations like GE. Not sure where I will make my next purchase but to ** with GE.

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    Reviewed June 12, 2016

    We bought Built-in Gas GE cook top - CGP350SS from Home Depot Nov. 2014 for $1400. When it was 8 months old, stove won't start cause electrical faults in the stove. GE service folks came in and fixed after a week though stove started working but sparks are still a problem. Now it is 1 1/2 yrs old suddenly we saw fire coming out from under the stove due some gas leak from one of the burners. Will never buy GE products again.

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    Customer ServiceInstallation & Setup

    Reviewed June 9, 2016

    Tonight, my new JS 750 slide in range was finally installed and ready for its first test run. I am heartbroken. When the oven is started, a fan begins to run. As the oven heats, the fan forcefully blows hot air out the vents above the oven door and into the kitchen. As the oven reached the set temperature of 375 degrees, the temperature in the kitchen rose steadily. The hot air continued to blow in my face and my air conditioner was running full blast. This is apparently a feature designed to keep the electronic controls for the oven from getting too hot. I live in southwest Florida. There are not more than 10 days a year when it would be tolerable to have hot air blowing from a hot oven into the kitchen (and with our open concept design, the entire living area).

    After waiting for months to own a wonderful new oven, I can hardly believe that I have one that I will never be able to use. I would gladly sell this at a loss, just to be able to be rid of it. But who would buy it after I give an honest answer about why I am selling it? This is the most ill conceived design feature I could imagine. How did it manage to get an energy star rating? Oven heat should stay in the oven.

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    Installation & SetupPrice

    Reviewed June 7, 2016

    The paint around the knobs on the back of the stove has peeled off. Contacted GE and they offered to give me the replacement part at a reduced rate but I am responsible for installation. I find it odd that they would be so quick to drastically reduce the cost of the part from $250 to 39.95 if there was not a known problem. I appreciate this but my argument is that they also should reduce the installation as it clearly is a defect and the local appliance repair shops are charging an average of $250 to install. If I chose GE vendor they charge $100 just to walk in the door and then labor which will be at least $300. They adamantly refused to help with the installation.

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    Customer ServicePunctuality & Speed

    Reviewed May 24, 2016

    I bought a GE Cafe Gas Cooktop in May 2015. A month later we started to see some issues with burners and gas smell. It was immediately replaced by the place I purchased from. A few months later we started to notice similar problems and one day one of the burners lost its mind and bursted into flames causing damages to the cooktop, the hood and the backsplash.

    We contacted GE and a technician was dispatched; he looked at it and said it had some safety related issues and asked me to contact GE Customer Service. At the same time he ordered some parts. Some used and incomplete parts arrived a couple of days later. I contacted GE Customer Relations department. Due to safety issue customer relations was not able to order parts and transferred me to speak with GE Safety department.

    When GE's Safety Department picked up the phone I explained the situation and mentioned that I will file a safety complaint with the State of Texas. And, I was shocked to hear her response when she told me that she would not do anything and told me to go ahead and file complaint with the state. I posted numerous comments on GE's facebook page but every time my comments were removed and finally blocked my account.

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    Customer ServiceInstallation & Setup

    Reviewed May 17, 2016

    I owned a GE electric self-cleaning range for 20 years and loved it. I purchased a replacement last fall. Right away I noticed none of the burners were level. I called the store where I purchased it. They came out and confirmed that none were; however, they said if they ordered replacement burners they would do the same thing! Next - the oven. Even though they put a level on the top of the range to prove it is installed correctly, every time I bake with a marinade, the marinade runs to the front right corner of the range, and it burns on the back left.

    I baked a rectangular pie crust yesterday. The left side of the pie crust burned and the right was ok; however, I had to take the pie crust out at 11 minutes, rather than the 13-15 minutes suggested. I went to the local store again, armed with pictures, and their response was - "you have to contact GE. We can't do anything about it." I will NEVER buy another GE appliance, and I will NEVER buy anything from the local dealer.

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    Customer ServicePriceReliability

    Reviewed May 4, 2016

    GE is not honoring their 1 yr warranty with an equivalent replacement on a defective GE Model JGB750 gas range. When using the auto cleaning function, the stove became extremely hot and caused a safety concern. You could not touch the front of the unit without risking getting a burn. Cabinets and dishes were very hot to the touch. GE claims that this model is no longer available. Without notice, they delivered a down level lower spec model as a replacement. The closest model equivalent or better is not allowed without requiring us to pay an unreasonable difference in price. The only stove they will use is the lesser model. We went to five locations to find equivalent. GE does not seem to care, had terrible customer service, and are insisting we have no choice. Take the lesser stove or too bad. I will never buy GE again.

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    Reviewed April 27, 2016

    I have a GE Model PCB910SF1SS Stove with convection oven less than 2 years old. The inner glass has a crack down the middle of it. Not sure how it happened but have found that there are so many broken that they are out of parts in Canada and are back ordered from the plant. But according to GE... there is nothing wrong with this model. When you have so many broken that you cannot even stock the part is this not a sign that there is a problem. Glass part is $350. The stove was $1000 and less than 2 years old.

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    Staff

    Reviewed April 20, 2016

    Purchased GE range several months ago and it burns all food that is cooked on large burner. Called GE service and was told not to use large burner for sauces or any food that I could not stand watch it even if it were on low. I previously had a Kitchenaid Radiant Heat cooktop that I cooked on for seven years and never had this problem. Unfortunately we moved and we bought new appliances. We just had the serviceman here and basically he was understanding but he could not help. This cooktop goes on and off and is too hot and you cannot control it.

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    Reviewed April 14, 2016

    I wrote a review for 4 GE appliances on their website. 3 were favorable, 1 for the range was not. They accepted the good reviews and refused to post the unfavorable one. UNBELIEVABLE! The range is horrible. The 2 ovens do not bake well at all. The temperature for each oven is all over the place. Meats look raw after cooking and forget about baked goods. I have a GE Profile stove in another home that is about 7 years old and is great. That is why I purchased another... I've had the tech here 3 times and GE keeps telling him and me this is normal operation. The convection turns on and off every 60 seconds and can't maintain a normal temperature range. I would never purchase another GE appliance especially because they only want good reviews so no one can read the bad. How dishonest.

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    Customer ServiceStaff

    Reviewed April 10, 2016

    I own all GE APPLIANCES and the gas stove is giving us a very hard time. The customer service is looking for excuses to say it's out of warranty but guess what? We have owned them all for 6 months only and the warranty should be up to 1 year. They sent 5 techs, none of them are able to fix it and GE doesn't want to replace it. They really are dishonest and liars. They are jeopardizing our life and our baby with the most defected gas stove. I will call a lawyer and possibly have them served by law.

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    PriceStaff

    Reviewed April 7, 2016

    I purchased all GE appliances for my kitchen remodel in 2014. The cafe series gas range that cost well over $2000 has never worked right. We have called GE 3 times and they have sent their GE repairman. He has replaced many parts but still the oven will not maintain a cooking temp. We have had many family dinners ruined! The temp seems to hold until you put something in the oven! Never buy GE.

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    Reviewed March 17, 2016

    I really love to cook. When we purchased our home in Redding 3 1/2 yrs ago, the kitchen had been remodeled in 2010. It included a Model PP989SN1SS GE black glass cooktop. I have said, "I hate this cooktop" so many times since. I can't count them. Even though it is fairly new, I must replace it. I will never buy another GE product. This stove top has a lot of settings for each burner, but it is only a timer. It only has 2 modes, on and off. So, let's say for medium, it goes on high and off for a little while, then back on high, and off for a little while. There is no constant heat. When you try to simmer, it goes on high and boils and burns food, then goes off for a while, etc.

    This must be the cheapest way to trick a consumer into thinking they have a cooktop that one can regulate. I REALLY hate to try to prepare food on this cooktop. I am old enough to remember electric ranges that actually worked and stayed on low because only a few of the coils came on and stayed on. Evidently this method that works costs more than just on high, then off. Seems like GE's main goal is their profits and not customer satisfaction.

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    Price

    Reviewed March 16, 2016

    Great range for the price. Well made. Would prefer it to have a stainless steel top. Ranges no longer come with a supply cord. The oven uses dual elements when using the bake part of the oven. The light is bright. The broiler is typical of all electric stoves and performs as it should. The 4 burner top heating elements are the better kind with more coils and will heat from very low to high. The oven's lowest temperature is a little high at 170 degrees. 125 or 150 to keep something warm would be better.

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    Reviewed March 16, 2016

    It works fine, nothing more. It was just a replacement for the damaged GE stove when I bought the house. Only extra was the flat burners. The best advantage is flat top burners easier to use and clean.

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    PriceReliability

    Reviewed March 16, 2016

    The GE range and oven came with the house in 1971. I am happy it is still working today. The push buttons get a little dirty, so I wish there was an easy way to clean them. I want an appliance with high quality so it will work for a long time. I do not need expensive accessories. I prefer shopping for an appliance from a reliable local dealer who will perform maintenance and make service calls if they are needed. I prefer a reliable appliance that will perform the functions I need for a long time.

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    Installation & SetupStaff

    Reviewed March 16, 2016

    My stove is a flat top stove bought in 1998. It was only $400. I liked the flat top for easy cleaning. The stove is a simple one and I've only had to have the oven element replaced once. However, older ovens had an element you could unplug yourself and replace. With this model, a service person had to replace the element. It has been good. A deal breaker for me would be low quality construction and complicated instructions/buttons. I like simplicity since I don't cook a lot. This stove came with stove top cleaner and a scraper along with instructions on how to clean the top. It's easy to clean, lightweight so it's easy to pull out for cleaning behind it.

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    Reviewed March 16, 2016

    We have a GE electric model with 5 burners (can't recall the model #). It came with the new build house we purchased last October. In general, it is a good appliance and gets the job done. The cooktop is flat black glass and is very difficult to clean. We have only been using the range for 4 months. However, thus far it seems to be a good appliance. As I mentioned above, the only issue so far is cleaning the flat black glass cooktop.

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    Price

    Reviewed March 16, 2016

    GE JGB860DEJWW. I love the middle burner and the placement of the other burners. Only thing that bothers me is one knob is a little stiff. Found it on sale after passing it up the first time. It was too expensive. The sale price was more in line with other ranges of its kind. Expensive for the features it doesn't have. Flimsy knobs, expensive accessories. If it doesn't come with things it should. The GE double oven range had everything I was looking for. It has an oval center burner, comes with a griddle but has the option to purchase the middle grate. Ovens are the perfect size, lower being larger than top. The knobs don't accidentally turn on when brushed up against, easy to clean, nice display, nice alert when timer has one minute left. It's just a great, great appliance.

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    Reviewed March 16, 2016

    I trust the GE name and the range was discounted. We bought this particular range because I liked the 5 burners and big oven. That extra burner comes in handy during the holidays. The oven and broiler are one. The only thing I miss is the warmer I had with my former range. I've had the range over 2 years, and believed I paid about $400. Some pluses that makes this my ideal appliance are timer, clock, self-cleaning oven, the fact that I can go from bake to broil and vice versa without removing the dish from the oven.

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    Punctuality & Speed

    Reviewed March 16, 2016

    Has lasted a long time. Self-cleaning feature died shortly after obtaining. Have had to replace two Calrod elements, a socket assembly, and a burner control (replacement has never worked correctly). My future range will be high quality, but not professional, definitely gas. Would prefer five burners, maybe with grill or griddle top. Self-cleaning with separate broiler. Looking at GE Monogram or LG, possibly Samsung.

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    Installation & Setup

    Reviewed March 16, 2016

    We installed this hood per instruction manual included in box. At 25" height it is a headbanger. Model says you can put it up to 30" without voiding warranty, etc. At 30" it is a headbanger because of its width and installation instructions to mount at edge of counter. I called GE and they said new instruction manual says it can go up to 36". Skins on chimney do not allow for it to be raised to 36". I asked for new skins and was told they did not have a product change for that. They refused to let me escalate my issue. In order to make the unit work by raising it up to 36" above counter which will void the warranty per all the stickers on the product, I would have to have the stainless steel skins cut down to the appropriate size. I purchased this online from Applianceconnection.com and they are not willing to return my money either because I have exceeded their 30-day window.

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    Reliability

    Reviewed March 2, 2016

    GE Cafe Gas Range and 5 yr warranty -- I bought this nearly $3K stove from Home Depot and I regret it more than any other large purchase I've ever made. Oven stopped working 4 months ago. Took tech 3 months to fix it after replacing nearly every possible part and then returning to the first part (assuming it must be defective - which it was) he replaced and ordering another of the same part. He ordered two just to be safe and that was smart b/c the first one didn't work and neither did the second. He put now the 3rd one in and finally the oven heated.

    I don't expect an appliance to last forever, but I now have no faith in the manufactured components of GE products. I could go on and on about the poor quality of this oven from the annoyingly loud exhaust fan that constantly blows during oven use and long afterwards to the easily scratched and discolor stainless steel stove top to the uneven heating on and on and on but I'll save you the time and just say "Think twice before buying from this company."

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    Reviewed Feb. 12, 2016

    A rarely use, about 2 years old, GE range oven interior class completely shattered while baking food at 350F for about 30 minutes. This is a very serious product defect. Model #:JGB620REF1SS. Serial #: DD219921P.

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    Staff

    Reviewed Feb. 3, 2016

    Plastic pretend stainless knob broke on our 8 year old GE Cafe gas range. Range has worked well and is in immaculate shape but this is the second time the plastic knob has broken. We went to get the replacement knob and GE in its wisdom has replaced the part with a new knob which is a smaller in diameter metal knob which "does not fit" the opening for the original knob. I have spoken to the consumer division of GE and even though we spent over $2,500 for this range we were told after 7 years that GE does not have to provide replacement parts anymore. I was told that this is just a "cosmetic" problem and that they have no responsibility concerning it. I was also told that I just needed to put this new replacement knob in the space and it would turn the burner on and that was sufficient enough.

    The fact that it would look completely different than the other 5 knobs because it is smaller and leaves a ring of open space around it was not a GE problem. What's worse GE already knows that this is a problem because the specs that come with the new replacement knob tell you right upfront that it is a smaller knob than the one that it is replacing. I informed the consumer representative (who was nice) that I could also use a pair of needle nose pliers to turn the burner on but that was not what I signed up for when I spent that much money on a range. I told the representative that she could send me the replacement knob, I would put it on the stove and take a picture to show her the difference. She informed me that she couldn't just send me the knob that I would have to pay for it but that she would give me a discount. I declined the generous offer. I am going to write corporate now. I will keep you posted.

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    Customer ServiceStaffReliability

    Reviewed Jan. 30, 2016

    We purchased GE appliances when we built our home on the almost 2 years ago. We decided to go with GE after doing some research (obviously not enough). We purchased their 5 burner double oven cafe series about a year and 9 months ago. GE only gives 1 year warranty on their products. Sure enough about 5 months ago (end of August beginning of September 2015) the lower oven went.We called GE and they said they would set something up with one of their licensed contracted repair people. They then told us that they wouldn't be able to get one of their contracted service repair people out to our area until JANUARY 2016. We obviously couldn't wait 5 months for them to send someone to fix it. We found a local repairman who came to our house and replaced the ignitor around the middle of October, voila! it was fixed, or so we thought.

    We planned to hold our 2nd Thanksgiving in our home with our 2 year old son and our families. 20 people and a 27lb turkey. This Thanksgiving was very special for our family as my father-in-law who was 92 and not in good health was able to make it. In the back of our minds we all knew that this was probably his last Thanksgiving so we all wanted to be together. Well, the night before Thanksgiving as I'm prepping food the oven stops working!!! We Thankfully live down the street from the restaurant that my husband runs, which was now closed for the season. The owners kindly let us cook our turkey and anything else that needed an oven at the restaurant. It was truly such a wonderful thing that the restaurant did but this whole ordeal took time away from our families and most of all my husband's time with his father. Which as it turned out, was his last Thanksgiving.

    We called the same repairman again and he said that this shouldn't be happening. We also called a gentleman who works on commercial ovens and he said the same thing. He said we could replace the ignitor again (which was money out of our pocket again) but it may happen again. We called GE again and they told me again that it would be a few months before they could get someone out here to look at it. I finally spoke with GE's consumer advocate. She said she felt my pain etc, that this shouldn't be happening with a product we've had for less than 2 years. Her solution for us... They would repair the stove. They would pay for parts, but we were responsible for finding the person to fix it and we would also be responsible for the labor cost. OR they would give us the same stove valued at $3500 for $1269.

    So let me get this straight, We paid $3300 for a product that is less than 2 years old and is defective, doesn't work and if we pay another $1269 we can get the same product. meaning we will have paid over $4500 for an oven? if I wanted to spend $4500 on an oven I would've done that in the first place. I discussed with my husband and we decided that we definitely weren't going to take them up on fixing the lemon or next option, paying $1269 was going to be a real struggle. We decided if they could give us more of a warranty, other than the 1 year they offer on the new oven we would somehow figure out how to come up with that $1269.

    We can use the smaller top oven, but it has never worked right. It cooks unevenly and 9 times out of 10 the food is burnt on the bottom. We have a small child. I'd like to be able to cook him hot food that isn't burnt. His birthday is in 2 weeks and I can't bake him a birthday cake. Recently, while trying to use the smaller portion of the oven it has been giving off the smell of bbq lighter fluid!

    We were told by the GE consumer advocate that they don't offer extended warranties on their products. So with that, we called one of our repairmen again and his suggestion was to start a complaint with the Better Business Bureau and Attorney General's office. Which is what my husband did. 2 days after his complaint was placed we received a call from someone at GE. She left a message saying she'd like to resolve this instead of going the BBB route. She wanted us to fax copies of our expenses thus far in having the oven worked on. My husband called her back today and she was pretty abrasive. She basically offered us the same deal of paying $1269 for a new oven. My husband told her that wasn't good enough and that he would continue with BBB and AG's office. She said that that was fine, but it would still come back through on her desk and it would be the same offer.

    I then went on to their Facebook page to make a complaint, only to see so many other complaints and to see people having the SAME EXACT issue we are having with the SAME EXACT oven. The response from GE on everyone else's complaints were the same, "please email our customer care department" and people being irate that they've already been down that road and have gotten nowhere. So I posted on a lot of the complaints that the customer should contact and put in a complaint with BBB and AG's office. GE did not like that and they deleted my complaint along with my post urging people to file complaints with BBB and AG. They also blocked me so I am no longer able to post to their page.

    I feel like we've been robbed and had we agreed to pay the $1269 to get a new oven, the same oven, this might happen again! To see that other people are having the same issue with the same oven tells me that there is a defect with this model. If other people are having the exact same issue with this same model number oven, doesn't that mean there is a defect with this product?

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 29, 2016

    We bought our GE Stove from Home Depot. Brought it home and installed it. After installing the stove, we noticed that there was a smell of gas. We had our gas company come out and check and sure enough we had a leakage in the lower compartment of the oven. We contacted GE and they sent out a tech. The tech informed us that he needed to order a part and the part won't be available until a week later. We called GE to see if they can expedite the repairs because we would be out a week not being able to cook meals. They offered us $50 for our troubles. We kept on complaining so they expedited the order on the parts and scheduled for someone to come out in the next 3 days.

    So, on the day of the appointment there is a 3rd party contractor that shows up and assesses the problem. He pulled the stove out and told us pretty much what the GE tech told us. The parts for the stove was already delivered, but the 3rd party contractor said that he was not able to touch the GE parts. WHAT?! Then what are you doing here!!! He said he can't replace any GE parts. So GE sent someone out who was not going to do any repairs, but was only there to appease us because we wanted to expedite the repairs. We spent an entire day waiting for the repair person to come only to have him say he couldn't replace the part. He didn't even have the courtesy of pushing the stove back into its original position. So infuriating. Please, take a look at these reviews. GE doesn't care about their customers at all. Wish I never bought their product. In the future, I will not be purchasing anymore appliances from them.

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    Reviewed Jan. 19, 2016

    I am extremely dissatisfied with all my GE appliances. I will NEVER purchase another GE product. The compactor lasted a few months. The racks in the oven has rubbed against and rusted out the sides of the oven and the fridge is a nightmare. We have had 4 repairs on it since we bought it. We replaced Frigidaire and KitchenAid with GE appliances, the BIGGEST mistake we ever made.

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    Customer ServiceStaffProcess

    Reviewed Jan. 1, 2016

    This incident involves a General Electric ceramic glass top stove. The stoves right front burner got stuck and did not shut down when the burner was turned off. There was three burners and the oven used that night. I cooked peas, corn, greens and a salisbury steak dinner. The three burners were all set at 2, enough just to warm the food and the oven was set at 350. All were turned off once finished, except it seems the right front burner stayed on after it was switch off. It appeared to have stayed on without my knowledge until it woke me up from choking on the toxic smoke. I had my grandchildren all day that day and was exhausted once they left and sat day to eat my dinner and never got to because I fell asleep sitting up on the sofa.

    Had I went to bed the disaster would have been deadly. I woke up choking and none of the 7 smoke detectors in the rental house ever went off. I ran to the kitchen in the dark. The smoke was so thick I could not see to even retrieve or find my cell phone to call 911 and it was after 11 pm. My only alternative was to move the stove to unplug it. There was no other way to get to it to go off.

    It took me several attempts to get it to even budge, in the process I pulled with all I had (people in desperation can sometimes find more strength than they would normally have), mind you I am handicapped and only have the use of one hand. In those attempts to move the stove with all the force I had I fell into the cabinet and broke my pelvis the first time. The second attempted I made I fell back again and crushed a disk in my back that also crushed a nerve along with it and I am still recovering painfully from that. With two more attempts I was able to move it. I am in and have been in agony ever since that night. I am only 5'2 and weigh only a hundred and fifteen pounds. Upon getting in behind the stove and unplugging it, I also burnt my right shoulder by climbing behind the stove and brushing against the melted microwave and my arm was burnt as well.

    The arm now has a burnt scar that isn’t going away. After getting it off I managed to practically crawl out the back door to the patio where I passed out. I awoke around 7 am and was having difficulty breathing and walking. Once I contacted my landlord and GE, she then contacted her insurance company and they came and got the stove and microwave, but it would take me harassing and demanding answers for them all to initiate a proper professional investigation and inspection of both appliances.

    This happened July 3rd 2015 and they did not inspect the stove until December 16th. Their inspection claims it was a fire and it was from the right back burner. However it was not, it involved the right front burner. The evidence proves their wrong. First off, the burn pattern of the knobs. They claim the knob from the right front burner (that caused the meltdown) was off, that is true it was.

    They claim the back right burner knob was set to medium for which that night it was set at two. But it was off as well to where they claim it wasn’t, however if it had been on medium (it wasn't) but if it had the melting pattern would have been on the opposite side of the knob but it wasn’t... It melted in the off position. And again if it had been on 2 it would not have been hot enough to do the damage it did and the underpinning and back of the microwave under that burner would have been severely damaged, but it was not damaged at all proving it COULD NOT of been the back burner as they claimed.

    Secondly, the microwave melted on the front right corner directly under the right front burner and the melting part of the microwave melted directly into the pan of peas. It did not melt directly on the cook top or it would caught fire. Evidence proves and the inspection should have proved the right front and back burner knobs were off. Also had it been a fire as they are claiming the cabinets would have burned. The front right part of the microwave that melted was attached to the cabinets and so snug you couldn’t even slide a piece of paper between the two of them.

    The photos, the stove knobs melting patterns and the microwave right front melting pattern and my injuries prove their investigation was flawed, wrong and sabotaged. When the stove was first looked at, it was by a company called Kid Gloves, it's a restoration company. They could have possibly damaged critical evidence. I threw a fit in late July to have it inspected by a professional with fires and an electrical expert. It took GE and the insurance company 5 more months before they would accomplish that. It seems as well that I can't get a straight answer as to where is the microwave? It is a critical piece of evidence.

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    Reviewed Dec. 30, 2015

    I cleaned my self-cleaning oven for the first time. It blew a breaker and made a loud pop in my stove. We unplugged the stove. It was so hot we could not touch the stove. It is surprising we did not have a fire. We will see how Sears stands behind their products. Lucky, I bought the five-year warranty.

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    PriceStaff

    Reviewed Dec. 27, 2015

    I purchased a GE gas stove stainless steel with black top. My first complaint is the paint is extremely cheap and looked awful even after a few uses. The biggest complaint is I accidentally broke one of the burner knobs on the stove. While drying a dish it slipped out of my hands, hit the knob and the knob and dish broke. Okay that was completely my fault although if the knob had been metal it wouldn't have broken.

    I call GE and tell the story, I said the stove is 2 years old and no longer under the warranty. I would like to purchase a burner knob for replacement. After a couple minutes the customer service rep said, "Yes, we have it would you like to pay with your credit card?" I said, "Yes, but how much is it?" He says, "$75.00 and that includes the shipping". I really thought there had to be a mistake how can a $1.00 piece of plastic cost $75.00 well, it's true. That's what kind of company GE is.

    I would rather purchase a product from another company and pay more if I had to than ever doing business with GE. They are terrible business people and obviously do not care about repeat business. I strongly suggest that if you are ready to purchase a GE product DO NOT do it. If I were able to give less than 1 star I would. If they were an upstanding company they would ship this .10 cent piece for $10 or less. Even that's too much. Good luck and stay away from GE. I know I am and have told friends that live in my development who have purchased new gas stoves not to purchase GE and they did not. I wish someone had told me that.

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    Staff

    Reviewed Dec. 21, 2015

    This was an awful purchase. At first it was just hard to clean and annoying, but recently the stove top actually cracked. It is still under its warranty period but when we contacted the company they asked us to send them a picture and they replied saying the way it was cracked was because we had dropped something. We didn't drop anything on it. I'm infuriated that they actually think they can pretend they're some kind of 'forensic experts' capable of finding the 'truth' from a crappy Samsung photo so they don't have to follow through on the warranty.

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    Reviewed Dec. 7, 2015

    We purchased a Gas Range Model JGB60DEF1WW, which if you look at it closely it has the gas igniters on the bottom of the knob instead of at the top. If you bump the stove you can turn the burners on and fill your kitchen with gas and create an explosive situation. I had a technician to my house and he said it was a stupid design flaw. After talking with GE they say my stove functions as designed. And the fix is to install child proof devices. They sent me a check for them. Do not buy this stove.

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    Customer Service

    Reviewed Nov. 23, 2015

    From the beginning, the oven of the new GE Profile never worked properly. It didn't keep a steady temperature and the convection was a joke. We had service calls made, and a part replaced, but it made no difference. The customer service department returned my calls for a while, but when they realized that their product wasn't meeting expectations, they stopped returning my calls. All this was done under the name of warranty. What do I do now? I would not advice anyone to buy GE ranges.

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    Reviewed Nov. 21, 2015

    I recently purchased a 20" GE Hotpoint gas range. Fortunately, I tried the oven out before attempting to roast or bake anything in it. I let it run for 25 minutes at 450 degrees. Unfortunately, it emits an extremely sickening odor that has permeated my entire NYC studio apartment. Even though I had opened the windows in the kitchen and the door to the terrace, my nose became stuffy quite quickly and my eyes started to sting a bit. Breathing in the apartment became very unpleasant. I shut the oven off, left the windows and door to the balcony open, and went out for a couple of hours.

    When I returned, the smell was still evident but a little less so. But it had permeated all cloth that was out in the open: my upholstery, bedding, etc. and probably the walls and hardwood floor as well. I tried turning on the exhaust but it is emitting that bad smell also. I hope buying a new screen will fix the exhaust. But what about the stove? I can't go through any more trial runs again. I am quite disgusted with GE for foisting such a problematic product on consumers. The smell must have been evident early on but still, GE is selling this stove with an oven that emits a sickening odor. I now have a stove with which I can only use the top burners.

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    Price

    Reviewed Nov. 10, 2015

    We have a 10 year-old GE Monogram dual fuel range, model number ZDP48 - something. It's a 48" range, with 2 ovens, 6 burners, and a built-in griddle. The list price on a new range of this style is roughly $9800.00. It stopped working due to a failed component. Rather than support it, GE has recommended that I throw it out and buy a new one.

    The entire range stopped working, due to a failed hot wire relay, part# WB21X5362. This is a $179.00 part, however GE no longer stocks it. Nor is this part available anywhere in the world, except for from one jerk on eBay who appears to have cornered the market and is charging $650.00 each for them. I contacted GE looking for substitute parts, and they said they could not help me. I contact GE again, asking for the specifications of the part so I could source an alternative myself. Again, they refused to provide any information. GE suggested that I buy a new range.

    I'm sickened and disgusted that this very large, very durable, nearly commercial-grade range is now completely dead in the water because its manufacturer refuses to support it, only 10 years into its lifespan. I expect to own and operate this range for 20+ years. I'm also disturbed and alarmed that GE would recommend throwing away and replacing such a large piece of equipment. Doesn't GE have any environmental sensitivity at all??? What is the impact on natural resources, global warming, etc if all their customers were to do this every time something breaks? Is GE so interested in selling the next appliance that they are telling customers to just throw out the old ones??

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    Verified purchase

    Reviewed Oct. 25, 2015

    I gave up a GE Hot Point gas range and bought another GE gas range (not Hot Point) thinking that it was better and assured by salesman and Best Buy that the issue would not happen with the new model. HA! I had 4 techs come to the house over a 2 year period after I bought the first because the broiler would turn off in the middle of cooking and ruined the meat because it "baked" in the residual heat. The first 3 couldn't find the problem with the broiler. The manual says, "Be sure door is shut." The last tech told me to keep the door ajar which I did and the broiler stayed on. The manual also said to put the exhaust fan on when flaming on stove top. I did so and the flames were exhausted though the fan and destroyed it. I wrote to GE CEO and told him to have the manuals changed accordingly on both items and it was not done.

    Well, the new GE model has same broiler issue and manual has exact wording about the door and the exhaust while flaming on stove top. I'm furious and wrote another letter to CEO and enclosed the original. Waiting to hear. Someone will have severe damage if exhausting while flaming and, like me, will have broiled foods ruined if they leave the door closed.

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    Punctuality & Speed

    Reviewed Oct. 7, 2015

    Bought a GE range a little over a year ago, been nothing but a headache. The first month after we got it, the adjustable leg was stripped and still is. They won't do anything about it. A year later, the door glass cracked and they won't do anything about it either. It's very slow to get the job done. You'd think it should last for a few years, the Maytag I had before lasted 10 years. I'm very dissatisfied with GE and will never buy another one of their products.

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    Coverage

    Reviewed Oct. 4, 2015

    Today the outer glass shattered on GE Gas range Model JGBP88DEM2WW. The range was set at 350 degrees and shattered after about 30 minutes into cooking a turkey. The door was closed and no specific blow or trauma caused this to happen. It was startling, but fortunately no one was burned. Some of the glass went several feet. It took almost an hour to get all the glass cleaned up along with all the pots and pans covered with glass in the cabinet next to it. This was only the front glass. It is frustrating. The helpline is not open on Sunday.

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    Coverage

    Reviewed Sept. 29, 2015

    Purchased in 2013, the oven liner began blistering in in August 2015. Having purchased an extended warranty with Lowe's, I placed a service call. 2 different technicians inspected the oven and was told it was the ceramic liner blistering and peeling. I was informed by Lowe's it was 'cosmetic' and not covered. I called GE and they had a repairman come over who reported it was stained due to heavy use. Interesting how the GE tech came up with a completely different answer. How can blistering, bubbling, molten ceramic be considered a heavy stain? I will never buy GE appliances again, nor will I purchase from Lowe's (Sears extended warranty covers 'cosmetic' issues).

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    Customer ServiceStaff

    Reviewed Sept. 21, 2015

    A brand new GE Cafe Gas range was delivered to us, and as soon as it was hooked up, it was apparent that the electronics were fried. The display screen keeps flashing and the touch screen does not respond. We contacted the supplier, Tasco, and registered a complaint. Tasco took a few days (WHY??) to convey this to GE. On their turn, GE transfers the complaint to KCL, another company. When I called KCL, the person there said that his car is in the garage and he cannot come over till he gets his car back!! More than a week now, still cannot cook on a brand new GE stove worth $3,000! Is this what GE has come to? Tells me that if you have a problem with a GE appliances you are on your own.

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    Price

    Reviewed Sept. 4, 2015

    Broke the glass on my GE Range -- replacement cost is 1400.00. Are you insane... WTF? I can buy a new Samsung for 1699.00 with more features for that money. I will never buy a GE anything again. What a rip-off.

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    CoveragePriceStaff

    Reviewed Aug. 13, 2015

    First let me say that I purchased this range in 2009. I always mentioned to my husband that I am very uneasy and concerned about how hot it gets when the self-cleaner is on both to the touch and the wall behind it. I can imagine the cabinet are also very hot. I note that there have been numerous fires with GE ranges on this Consumer Affairs website and the Internet. Also, the current problem I have is as follows. I set the self-cleaner to clean both ovens. Upon opening the top oven door, I noted that the paint is severely peeled/chipped on the door and just inside the front of the oven body. THIS IS A DEFECT IN THE PRODUCT. We can no longer use this oven as the paint is like pixie dust (chipped/peeled) to the touch and we are afraid that when we cook it will get into the food. This range is no longer convenient because we now have to use the bottom oven which is much larger, costly and unnecessary for smaller everyday items.

    I understand from a representative at Hancock TV & Appliance in Quincy, MA which is where we purchased the oven that GE does not cover this. THAT is just WRONG. The product should be recalled for the chipping and most likely for the overheating as well. I plan to take this further and maybe this is a conversation to be had with the local news media if we do not get any satisfaction from GE. We currently have all GE Stainless Steel Profile appliances in our kitchen. We always follow the manufacturer's instructions when self-cleaning as we have the booklet in a drawer next to our stove. I look forward to a swift resolution.

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    Reviewed Aug. 12, 2015

    The cooktop works great but the glass top is a nightmare. I like my home to be clean. I cook a full meal at least 3 nights. This is the 3-month mark and it already spotted and scratched. I use their product. Now I bought Weiman cleaner. We as consumers can't do anything about this but the manufacturers can. Please think about the cleaning aspects when you design things.

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    Customer Service

    Reviewed Aug. 10, 2015

    I purchased my GE Profile Electric Range in 2010. Initially the stove exhibited error messages such as F17 etc. I called for service and it was fixed. The motherboard had to be replaced. Then I had problems with the stove once it was cleaned. The stove would not unlatch. Once again I called and it was fixed. Once my extended warranty expired the main burner used for boiling and the burner most commonly used would only set to the highest heat such as 10 and become red hot even if it was on 2. Once again I called, this time I was offered a 25% discount on parts. My opinion is the quality of the stove is in question. 4 or 5 service calls in 5 years is too much. I am not fixing the stove at this point and would not purchase any GE appliance going forward.

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    Reviewed July 29, 2015

    I moved into my current house less than one year ago, and since then, I have detected the smell of gas no less than 15 times (no exaggeration). Every time the range knob was slightly open, I find that the knob moves to the slightest touch. The problem is that my wife does not smell the gas and I am scared to death. I called GE about this problem but was given the cold shoulder treatment. Last week I finally purchased a natural gas detector, Family Safety Products 8910012 ($55), but it did not work. I replaced it with a Mengshen Plug-in Natural Gas Detector ($17). I hope it works. I am afraid the house will blow up or that I will arrive home and find my wife unconscious from gas poisoning. I am deadly afraid of this range.

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    Price

    Reviewed July 10, 2015

    The GE Profile gas cooktops have a design defect in that regardless of where you place the pots, heat is directed back toward the console weakening (and ultimately melting) the plastic sheaths for the control knobs. What is worse, GE clearly knows this and is charging between 45 and 65 dollars per replacement knob. I have replaced every one of the five knobs once and 3 of them need to be replaced again. They do not make a knob with a metal sheath. I would be willing to bet that they have generated as much revenue on selling the replacement knobs as they have on the cooktops themselves. Add that to the fact that six months after my warranty expired, the spark ignition module now needs to be replaced. My GE Profile refrigerator has likewise had problems. I'm sure the Monogram double ovens we bought are not far behind. Lesson: Avoid GE appliances like the plague.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffEase of Use

    Reviewed June 23, 2015

    Problem #1 - It was bad enough that the range I purchased was faulty. Not even purchased a year ago, it was hardly ever used (I BBQ more), when one day I noticed the window display for the time was black. I just thought the display was bad but soon realized the panel itself didn't work, the oven would not turn on. The burners on the stove worked so the problem appeared to be an issue with a part(s) associated with the oven. Ok, so sometimes machines break. It happens, sometimes. It was HOW GE handles the issue that is inexcusable. Here is the many 'service related issues' arising out of the one issue of a faulty part.. A service technician was dispatched to the home 6.12.15.

    Problem #2 - The technician. The issue was explained to the technician as 'intermittent' in that sometimes the time was displayed and at other times the display was black. This would be random at least once a day, sometimes the display was out for days. We first thought it may be a power issue but soon realized that although there was no power to the oven, the stove had power. After the explanation, the technician was convinced it wasn't the appliance at all and it was an FPL (electric co.) matter. (???).

    Once again... the issue was explained, now more slowly, the display on the oven and oven did not work at times, yet while the oven didn't work, the stove did. Thus while one part of the appliance did not work, the other part worked... ruling out the theory of a power outage which would affect the entire appliance and not one area of the appliance. He finally relented stating the range needed a part and he would order it and be back next week. He didn't give me any paperwork and ran out the door. (Again, that was on Friday 6.12.15)

    Today, Tuesday 6.23.15 at about 3 pm an automated customer service call comes in to announce the technician was on his way. Great. Now they tell me I have an appointment and it's right now. I wasn't even HOME! I drop everything to race home frantic not to miss this non appointment, 'appointment'. Within 5 minutes of arriving myself, a knock at the door. The service technician rushes in "Where's the part?" I didn't even know we had an appointment today. His response was "I told you last week I would be here today." You told me you would be back sometime next week but never stated a date or time.

    There is no part. I didn't even know you would be shipping the part directly to me. My gf asked "How was it being shipped?" FEDEX. My girlfriend explained that a box did arrive by FEDEX but it only had the building # but not apartment #, and also it was addressed to someone else, so she flagged down the FEDEX truck and returned it. The technician ran out the door, "I'll order another part!".

    An appliance with a faulty part. A Technician with no communication skills. At least if a technician cant communicate verbally, he should leave some kind of paperwork at what the next step(s) will be. Let the customer know the part will be shipped to him/her so they know at very least to expect a package. When the next appointment will be, etc. No communication between company - technician - consumer. If this was the part, who the heck ordered the part without the correct address or name? Why didn't anyone confirm anything? GE needs to hire someone to come in and revamp the service dept.

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    Customer Service

    Reviewed May 6, 2015

    I purchase a GE Range from the Gallery Series. After only about 9 months of actual use, the oven floor blistered. I am worried that this will spread every time I use it. It now covers about 20% of the oven floor. I have written GE about this defect, but have not yet received a response.

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    Customer ServiceCoverage

    Reviewed April 21, 2015

    Was having problems with breakers throwing. Then noticed this happened when I used my GE Stove. Started having problems with the stove, burners going on high when it was on simmer, burning food etc. Then one burner came on and wouldn't go off. Had to turn it off at the breaker. I hadn't even turned this eye on, it just did so itself. Now all burners are not working correctly. The appliance is 4 years old. Called an electrician, who contacted an electrical inspector, because he had never seen anything like it. When I had my burners on, I had surges in my breaker box at several points. When I turned the oven on, the readings were going off the chart, then going down, bouncing back up, etc.

    When we pulled the stove out away from the wall, I had a spot of black soot on my wall. When the electrician removed the back covered, he discovered melted/browned insulation around some wires, and there was black soot on one of the wires. That was enough for me. Going for a new stove, and it won't be a GE ceramic top, and maybe a different brand all together. By the way, my GE refrigerator has problems too. What has happened to GE??? Are they accountable for faulty appliances?

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    Customer ServiceStaff

    Reviewed April 20, 2015

    Grease drips and collects down the sides of the GE Monogram griddle and under the burner. It is not possible to easily remove and clean under the griddle. GE confirmed removal by any one other than a technician could void the warranty, and they do not have anything to prevent the dripping and collecting. **, GE representative said dripping and collecting normal, and had no response for what will happen after five, even ten years of dripping and collecting. He said GE does not do cleaning, and does not have a way to prevent the dripping, and they will not replace the unit. I explained this is possibly a production/engineering oversight in the design of the product and needs reviewing. GE rep was indifferent to my concerns, and stressed there was not anything they would do to correct the issue. Pictures provided were taken while a GE technician removed the griddle for repair. Range is less than a year old.

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    Contract & Terms

    Reviewed April 15, 2015

    We purchased a GE Dual Fuel Gas/Electric Range Oct. for $1,798.00 This appliance caused a fire in 2012 in my kitchen. I requested a new stove. I was given new knobs and oven handles. I was offered a "goodwill gesture"--$200. I accepted this. Then GE Canada/Mabe unilaterally changed that offer and demanded I also give them the stove. I refused. I wrote dozens of postcards, letters & emails to the Office of the President. I was told "The file is now closed".

    I wrote their local Better Business Bureau. It sent two letters to their president. BBB was ignored. I want Canadians to know that this company has lied, not kept their promise, changed an agreement and is continuing to sell its product to Canadians with impunity. WARNING--DO NOT BUY GE PRODUCTS. THE COMPANY IS NOT TRUSTWORTHY. (Note: I have photographs and receipts but don't know how to send them over the web. If you give me an address and are able to help me I will send them. I sent them to BBB).

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    Reviewed April 13, 2015

    I purchased a GE range last April. When I put anything on the stove at low setting it will boil. You cannot simmer anything nor can you cook anything on low. I have had burners changed and still the same. I have had other brands of flat surface stoves and never ever had an issue like this. GE continues to tell me it's my pots, it's because there are lids on the pots, etc. All of which I have tried everything and still the same. Yesterday I had a pot of water on low and it was actually boiling!!! I will never, ever, ever, ever buy a GE product again and I will never, ever recommend one.

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    Customer Service

    Reviewed April 10, 2015

    I purchased a GE electric range from Home Depot and had it delivered Dec. 23/14. First meal I made was Christmas dinner and while roasting a small turkey the convection fan started making so much noise. The guests came into the kitchen to see what happened. A repairman was sent out and he said I didn't see anything wrong with, could be the metal expanding and contracting at high temps. Now a few months later the cooktop is scratching or cracking over the two front elements.

    To top that off, the cleaning kit they sent with the stove damaged the cooktop, taking off the finish and leaving a lighter colored spot in the glass when I was cleaning off a piece of burned on rice. The cooktop material is apparently substandard and I am concerned it will eventually cause a fire. Have emailed my complaint to GE and waiting for a reply.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed April 9, 2015

    I am the new owner of a home which I purchased from a friend. He had his home and kitchen updated and in the process bought 6 new appliances and also purchased the 5-year extended warranty (3/19/2013) all from Home Depot. The day after I closed on my new house I got out all the manuals and one by one started to read to better familiarize myself with how all the new appliances worked. When I got to the GE 30-in. slide-in convection range (Model-JSP46SP3SS) mentioned above, I took the racks out and followed the simple instructions and pressed the self-cleaning cycle. The oven was clean with nothing in it-I wanted to test the cycle more than anything.

    Within 7 minutes of being in self clean mode, the range started to smoke from the front left side of the vent above the oven handle and my home began to fill with smoke, that nauseous burning wire/electronics smell that takes your breath away, lingers for days. After getting the windows opened, I called 911 and within 5 minutes they were here, pulled me out of the house and carried the smoking oven/range out the door and into my backyard. Smoke and that smell lingered for 2 days. The fire report listed the stove as being overheated and because we could not get the door open we could not see what was going on inside the oven. They said it was a total loss due to a mechanical failure. The next day I called a very good and well respected Electric Co. in Ft. Lauderdale and they sent out an electrician to make sure my system and connections were all good-they found all was good.

    My friend, who owned the home, came over frantic and just so distraught that this would happen to us. He said rest-assured I bought the 5 year extended warranty on all the kitchen appliances and the range is covered-just call Home Depot. Well... a week later, after going to the Home Depot store, talking to the store manager and other faceless people on the phone I got the back and forth and the pass off as my GE Convection oven sits in my backyard covered with plastic. No one has offered to come look at it for service or anything and it is under a 5-year extended warranty plan. I finally was told to call this 800 number-the company who holds all extended warranties for Home Depot-Asurion Insurance. (Beware) This is where that extra money you spent to purchase some solitude that God forbid something catastrophic happened -you're covered.

    Well... the very "word twisting" phone answerer ** (anonymous) who went back and forth with the underwriter, point blank told me, that because I called the fire department and said "fire," ( I did not see flames I saw smoke, a lot of it and arching in the computer panel which burned out) my loss was not covered by the 5 year extended plan on my oven. He could not help me... he said, "the extended warranty is for normal wear and tear." So I have a report from the Ft. Lauderdale Fire Department and an electrician who when he opened the back of the oven he could see charring near a wire that started the whole thing. What to do!? No oven, no cooking in my new home. I will never buy a GE appliance or shop at Home Depot again... and beware (read it, ask questions) of those extended warranties we pay so much for thinking we will be covered in times like these. Not true in our case. Signed, Kitchen Without an Oven.

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    Reviewed April 4, 2015

    On Maundy Thursday, I was conversing with a friend while drying dishes at the Fellowship Hall of our New Hope Presbyterian Church. I backed up against the GE gas range while putting away some plates, and one of the belt loops on the back of my jeans caught onto a surface burner gas knob and the valve opened. He noticed the odor first, reached over, and turned the knob off.

    The following Saturday, while cleaning the Fellowship Hall kitchen, I intentionally pushed and turned one of the surface burner gas knobs about 1/2 way open. Sure enough, there was no ignition until I turned the knob to the full open position, at which time I heard the 'snap' of the igniter, and the flame appeared. When I came home and opened your site on my PC, I found other similar complaints with newer models of GE gas ranges, and realized that this is a serious problem. (The range at the Fellowship Hall was made in 2003; it seems odd that this hasn't been realized by GE previously.)

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    Reviewed April 2, 2015

    Arrived home from work to find the glass in the front door panel had exploded for some unknown reason. Contacted GE and was told they would replace the part and pay for the service call but I would need to pay for labor. Seems since they obviously know this is an issue, they would replace the door at totally no charge to me and also use a better quality material in their manufacturing.

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    Reviewed March 15, 2015

    GE makes some of the worst ovens that I have ever owned. I had a GE profile oven first and it was a nightmare. Constantly having to have it serviced because of failed parts. I decided to get rid of it and buy another oven. I bought another GE true temp oven thinking it was just a one-time mistake. Boy was I wrong. Since I have owned this Ge true temp oven I have everything on this oven changed at least once. I would not advise anyone to buy anything that GE makes, especially their ovens.

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    Reviewed March 9, 2015

    Ge Profile Range (Adora) model/serial JGB605DETB/ZZZ205871P - I have been trying to get my GE range repaired for several weeks. It takes up to 45-50 minutes to preheat. The only service co. that handles GE on the Monterey, CA. Peninsula, is Mike's Appliance. They have tried to fix the problem twice, replacing 2 new parts... but they did not fix the pre-heat problem. They told GE Assurance they could not fix the problem, and sent their report to the claims dept. The range was installed on 10/31/2013... and has been insured for two years with GE Assurance Solutions. I wish I had read the reviews before I signed on, as I agree this company must be a sham. I've asked for a new oven since this one cannot be repaired. GE has been a good Company over the years. What has happened?

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    CoverageStaff

    Reviewed March 6, 2015

    18 month old stove started shutting off on its own. Ran the self clean, 2nd time used then called repairman. Now the oven wasn't heating at all. Since Dec. 4, 2014 he replaced temperature sensor then electronic control board. Then he called GE technician didn't know but told him to try the touch pad (at least they sent it out free of charge). The oven is heating now but the cooling fan isn't coming on. He replaced two switches but still no cooling fan. He kept questioning me on the cooling fan so I decided to call GE to find out exactly how that fan was supposed to work and was told it comes on right away.

    Now repairman says GE technician told him cooling fan only comes on when the oven heats to 450 degrees. I know that's incorrect or it wasn't working right from new then. Repairman says he's more inclined to believe the technician than the fellow I talked to (and me obviously) about how it used to work. I then told him if he gave me "in writing" that he or GE will cover the cost of fried electronics I would gladly try using this oven because I am going crazy for over 3 months without an oven. This was a very expensive stove now with nearly $1000 into repairs and still not fixed and have no clue what is going to be done to resolve this issue because now I'm waiting to hear back from a repairman who is talking to a technician who have no clue what to try next.

    This was an awesome stove with wonderful features but a $3000 stove should last longer than 1 1/2 years and then GE should be able to coach their repair depots on how to fix problems.

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    Customer ServicePriceReliability

    Reviewed Feb. 19, 2015

    In early December 2014 I bought the 1st GE gas range from Home Depot. By the time it arrived it was the end of Dec that my (licensed) gas fitter (of 30 years) came to convert it to propane and hook it up. It was found to leak in the main regulator of the stove. He stopped work and reported to me that the stove was defective. The local GE technician was called and came to look at and fix it under warranty. He claimed that it did not leak and never did. He left.

    That evening, I came home from work to a house full of gas. Thankfully my 2 dogs were elsewhere that day, or I would have come home to 2 dead dogs, and perhaps worse, an explosion or fire! It took several hours to clear out the gas from my home. This stove was returned to Home Depot. Its replacement was delivered last week. Yesterday the gas fitter came again to hook up the stove. Guess what! The main regulator leaked, plus the back left burner did not light.

    Sure, I have a refund, but after more than 2 months, still no stove. They claim this has never happened before. Home Depot suggested I purchase a stove somewhere else, as they only sold GE in my price range, and I refused to purchase anything by GE again! My worry is: how many other folks have this stove in their home and are living with a gas leak and not know it!!! I think GE should be held accountable for incompetence and I would like to be assured that no one else should be in danger. Thank you.

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    Price

    Reviewed Feb. 3, 2015

    Our 4-year old GE Profile Gas Range, model PGB918SEM4SS has performed reliably until I accidentally spilled about a quart of water on the cook top (was trying to add it to a pot, got distracted and missed!). Cooktops are designed to handle spills, right? Not this one, even though the burners are supposedly sealed. A loud snap and bright flash occurred immediately. And the circuit breaker blew. It would not reset until I unplugged the range.

    The repair tech diagnosed the problem as the gas valve circuit board under the cooktop, near the front center. This board, he said, is tied into the oven self cleaning system. He reasoned that the water spill flooded one of several switches. The board is sort of submerged in insulation that was damp. Drying it with a hair dryer did nothing. Damn expensive board, too. The design permits water to get below the sealed burners and cause a short! 50 lashes for the designer.

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    Price

    Reviewed Feb. 1, 2015

    I purchased a GE Profile range (P S968S P3SS) about a year ago. The front panel already blew out once. I have also had a horrible time cooking on the stove top. Since this was my first range of this kind, I assumed that the LONG heat up time and very unresponsive turn down time was normal. I began to hate cooking because everything burned if I didn't watch it like a hawk.

    I recently visited a friend who owns a Westinghouse ceramic top and it was a WORLD of difference. I'm not sure if my warranty has expired or if they will tell me that this is the way things are but, from the comments here, I'm fairly sure it's the nature of the beast and I'm stuck. I would NOT recommend this to anyone. A very pricey mistake!

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    Staff

    Reviewed Jan. 30, 2015

    We purchased a GE Aurora gas range from Home Depot approximately one year ago. There is a constant smell of gas when preheating. We have had GE tech here 5 times to look at it. The first time he said too much gas was coming in and supposedly adjusted it. It still smelled like gas. We had them come several more times, and they replaced a pipe that runs along where it lights up and also supposedly adjusted the gas coming in; however no change in gas smell. We finally had the gas company come and they told us we were not in danger, as it was "burned gas", which smells just like a gas leak. He also told us it was "over firing", which was causing the smell of burned gas. The gas company also checked to see if the gas coming in could be adjusted but said that it could not be adjusted.

    So what was GE doing on those occasions? Nothing! We had GE come several more times, and they said the smell was normal. We then had someone from Home Depot come, and he acknowledged the smell and said the gas cannot be adjusted coming into the range when preheating. We have not heard back from them. GE closed our case, stating nothing was wrong. I can smell gas in the house for 40 minutes after preheating, but supposedly our house will not blow up and we will not die from it, so apparently we have to live with this smell every time we preheat the oven.

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    Reliability

    Reviewed Jan. 23, 2015

    Have had service tech here 3 times for gas burners not starting unless you light them. Went to clean oven and it won't lock. Tech came lock defective. This is a $2000 stove. Also safety concerns. Went to reach in cabinet overhead of stove. My body touched burner knob and a burner came on and caught blouse on fire. Wish we had never gotten this stove. Always a problem and we hardly ever cook big meals.

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    Price

    Reviewed Jan. 22, 2015

    G.E. parts are designed to fail. The plastic replacement knobs are overpriced as I found out the hard way. The owner’s user guide says nothing about removing them to do an oven self-clean. One or two oven cleanings makes them brittle and fail. $25.00 for each burner knob, $70.00 for a temp knob, and $60.00 for an oven set knob. Also the top light and oven light switches get soft and fail after cleaning. Guess what! Parts are no longer available along with the timer clock, which slows down during cleaning and wastes gas.

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    Reviewed Jan. 22, 2015

    My GE gas range I paid two thousand for is only four years old. I used the self clean option and blew out the electronics. A month later I put it to the curb and bought a new stove. The replacement electronics they sent did not work. The repair company decided they would no longer fix GE appliances due to the lack of cooperation. I contacted GE and they would do absolutely nothing for me. Never will I buy a GE appliance again.

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    Reviewed Jan. 17, 2015

    Grates on top of stove wearing out. Read other reviews and looks like a common problem. Bought it February 2014 at Sears. They will not replace it. Told it is cosmetic. I have to pay if I want new grates. This is ridiculous. Why do you have a warranty? What kind of paint do they use on these grates? Very upset. Will try and call GE. I am sure they will do nothing too.

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    Reviewed Jan. 17, 2015

    GE Profile Range - I have had the same issue with the range knobs not locking and any slight brush leaving the gas escape. Last night one of my kid must have brushed by the knobs and the gas was on all night. This is very dangerous. Why isn't this product being recalled? Does anyone know how to get a recall started?

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    Reviewed Jan. 12, 2015

    I purchased a new range on 10/27/14. Noticed right away that the front right triple burner was running high and I could not simmer anything on it and if I didn't keep a close eye on it, my food would burn. I have had 2 service calls directly from GE and the burner switch replaced. The burner still does not work right. GE will not consider replacing my range. I'm not sure what to do at this point. My case # is **. Thank you.

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    Reviewed Dec. 31, 2014

    This is my third GE smooth top stove. Very satisfied with previous ones. I moved into a new home last April and the stove shiny top is never clean no matter what I do with it. I am ready to pitch it. The number is JB620RFISS.

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    Customer ServicePunctuality & SpeedReliability

    Reviewed Dec. 27, 2014

    Bought new ge range. Within 6 weeks the finish on the grates was wearing off just from standard use. Called ge, they replaced grates. Now six weeks later we have the same problem. The finish is defective. I heard that some folks keep a set for show and a set that looks old almost immediately to cook on. This really isn't satisfactory. Ge should fix the defect. Otherwise the stove works well.

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    Staff

    Reviewed Dec. 24, 2014

    IF you remember, I was cleaning and hit the Self-Clean on our new GE P2B930SET3SS 2 Oven Stove for the FIRST TIME. Well the service guy that was here till 10PM last night said I should never use that option. The heat from the self-clean burns up a lot of the electronics. He sees it all the time. Way to go GE... I was also informed I have to PAY for the burned out board because it's 13 months old... The service guy said he does not have a board - that might take a few weeks.

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    Reliability

    Reviewed Dec. 22, 2014

    New Kitchen remodeled this past summer of 2014. Not only buying a GE side by side refrigerator, but investing in a dual fuel slide in range. Brand new, defective piece of junk! Holiday baking as I heard a noise in which the whole front of the glass door exploded shattering glass into the oven! I can't believe what GE manufacturers pass onto the consumers charging big money! There is no excuse for this!

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    Reviewed Nov. 28, 2014

    Owned this unit for 15, cleaned the oven for the first time Nov. 23 and now it's junk. After about 1/2 hour of cleaning, heard a loud pop, got error message "turn surface burner off." It's not on! Nothing works at all now, no oven, no burners, nothing. Have been told it'll be up to a month for the part which is just wonderful right before the holiday season.

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    Reviewed Nov. 20, 2014

    Bought a new GE range from Home Depot. Good stove. Today I am going to clean the oven (self cleaning). I do all the setting, lock the oven door, turn on 5 mins into the cleaning. Something on the bottom of the oven catches fire. I stop the cleaning, unplug the stove from electric. The oven door won't open. Panic, I get the stove out the door on the front porch - the fire went out. If I wasn't home this could have easy burned my house down.

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    Reviewed Nov. 18, 2014

    Several years ago I purchased a $900 GE In wall range. The control panel is covered with a PLASTIC sheet. The vents for the oven are DIRECTLY UNDERNEATH THIS PLASTIC SHEET. Needlessly to say when you use the oven the control panel melts. GE replaced it THREE times and then told me to HANG IT IN MY EAR, MY WARRANTY HAD EXPIRED.

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    Reviewed Nov. 17, 2014

    I had to stay home and miss work 4 times so far. They tried fixing the unit once and failed. Told me they would reschedule for today 8 to 12. I would have hoped at this point being the first to be seen. I am livid and would never buy a GE product again.

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    Reviewed Nov. 12, 2014

    When I first got the GE electric range, I noticed that I had water lines in between. The technician told me it was my fault that I had water lines in between the glass. I now believe that was a lie. I have never had a problem like this before. This door should have been replaced.

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    Reviewed Nov. 11, 2014

    We just got a new GE range to replace an older one. The installer set the clock. When we went off daylight saving time, I tried to reset the clock and was unable to. The thing won't work. It is frustrating and makes me mad.

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    Price

    Reviewed Oct. 23, 2014

    GE Cafe cgs990set1ss - I bought this on 3/14/2012, have had constant problems! Not to mention getting burned and also it's burning my counter. I am now OF COURSE out of warranty so the new issue has to be paid 100 for GE to walk in the door then parts and labor. Can't afford it! I'm disabled and right now paycheck to paycheck from SSDI.

    This was one issue: I went to turn my front power boil jet on and it went poof and ignited under the burner where it should be sealed, it does not sit properly as all the others. I can't believe that it did that. This particular burner never sat flush since it was delivered but was told that is the way it sits but no way not after this just happened. And it's a commercial home stove/oven. Quite expensive plus I use it a lot. Need it fixed. They sent me NEW burners and it sat better. Then the next issue was the rings around the gas dials melted, they sent new ones. When the upper oven is on, you get a 2nd degree burn if you touch the controls. Now the lower oven won't ignite. The temp in ovens don't match up ever!! Cooks unevenly. I wish I never bought this!! I feel this series is nothing but a LEMON!

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    PricePunctuality & Speed

    Reviewed Oct. 13, 2014

    On May 16, 2014 I purchased GE Cafe 30" gas range, delivered 6/30, installed July 1st. From the first use oven had uneven baking, burnt one side, uncooked on the other and taking up to 40 additional minutes to bake. Called for service 8/25 and replacement parts installed on 9/25. A burner tube and sensor were replaced. Helped with uneven baking but not time, everything still needs more time. I use LP gas so the range was converted, but there is no control. I only have high and off on top burners.

    The legs are cheap plastic and one of the rear legs broke, I have the new leg but needs two people to replace, so repairman was not able to do that. The black coloring on the grates has already rubbed off, so GE did send me another set (I was told most people have two sets, one for cooking and one for show)!! This stove is not worth the $2700 I paid, DO NOT BUY. The company where I purchased it said there is nothing they can do so looks like I am stuck with this awful stove.

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    Reviewed Oct. 7, 2014

    I purchased a GE Monogram range (ZDP366NPSS) in 2010 and I have made yearly service calls to GE for it to be repaired. I have reported multiple gas leaks from my appliance and my local gas company has shut the gas to my machine off due to the great danger involved. As I wait for the service technician to be available to diagnose the problem and then to get parts and return for repair it has left me without a range to cook on for weeks and weeks.

    I am constantly telling GE that I bought a lemon and GE will not admit it. Now the entire gas portion of my machine is being rebuilt on GE's dime; why not just replace the unit instead of throwing money at it? How can I even be assured that it will work up to par of a monogram unit when it is now being rebuilt by a service technician that is not a GE employee? I bought GE monogram for a reason but the safety of my family and home is at stake due to a GE appliance. Therefore my loyalty ends here... I ask GE to please rectify this outrageous situation.

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    Customer ServiceStaff

    Reviewed Sept. 15, 2014

    Do not purchase GE products. They are remiss in honoring warranties. In March of this year I purchased a GE Smooth Top Range. Similar to other accounts I read on this site, I experienced the popping "arc" sounds as others described. Unfortunately, I thought it was just the nature of the rapid heating element. On September 8 my husband walked into the kitchen and flames were shooting from behind the Power Boil control knob. THE STOVE WAS NOT ON! He put the fire out with kitchen towels.

    I found my consumer manual, called GE and they sent out a technician. After this, the situation becomes unbelievable. When the technician finished, he told me it was obvious it was not started from cooking. A lot of calls were happening in between including a case # being assigned by a consumer relations person. After several calls back and forth, the person tells me she received conflicting reports. I was in shock. It seems the technician LIED to us or the Engineers changed his report. He even said the engineering department asked him if he was sure it was not a cooking fire and he said he told them he was sure.

    I was informed that the warranty is not being honored! After this shock I called our local county Fire Marshal who informed us that it was obvious that it was not a cooking fire, no grease or food residue...a dry fire. I also attempted to involve HH Gregg, where I purchased the range. I received one return phone call and have left other messages to no avail. The good side to this is the privilege of working with State Farm Agency...they have been wonderful in assisting with a resolve. Believe it or not, they offered me a discount on a new GE range!

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    Reviewed Sept. 15, 2014

    I purchased a high end GE Profile range ($2000+) in 2010 - moderate use. Within that time the top grates (a cast iron type material) is all pitted wherever the fire hit it. Ridiculous quality for a range grate that should not be ruined within 4 years of moderate use. Pitting all over!

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    Reviewed Sept. 12, 2014

    I purchased a profile side by side refrigerator and profile range. Both don't work. The control panels are both bad. That's over $3000.00 spent on this stuff. Don't buy these appliances!!

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    Reviewed Aug. 27, 2014

    In 2011, about 700 new black GE base model electric ranges were installed in a large apartment complex in Houston. The ranges looked good and worked well for the first year but by late 2012, the one in my apartment began making sparking sounds that came from behind the unit when the contacts would engage for both the oven and the large electric coil burners. The sound was nearly identical to when I arc weld with rods. By late 2013, the temperature settings on the large coil burners began to fluctuate substantially at random intervals and did not follow the setting on the dials. This led to slightly burnt food, ruined meals and several emergencies with a smoke-filled apartment.

    By August 2014, the temperature fluctuation had become so extreme it caused two small stove top fires, cracked a heavy cast iron skillet and ruined nearly $100 of food. As of this writing, I must constantly pick the pans up to visually inspect the coils to see if they are glowing red as the dials no longer accurately control coil temperature. Changing the large burners out and even switching them had no effect. The problem seems to be control-based and occurs most often when the dial moved after a coil is already hot. Is anyone else experiencing this problem? It would be bad enough in a home but in a large apartment complex, it could be deadly. Does anyone know if there is a recall for this specific issue?

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    Customer ServiceReliability

    Reviewed Aug. 19, 2014

    I bought a new GE glass top range 5 years ago for a mountain cabin that we visit 1 or 2 weeks out of the year. The cabin has narrow doors so we had to remove one door to get the old range out and put the new GE range in. The new range was rarely used and is in like new condition - there is not a scratch or ding on it. Last night I cooked dinner on it using all 4 top elements. After cooking I turned all the switches to the off position and the "burner on" light went off as usual. While eating I kept smelling something burning so I investigated and found the two large burners glowing white hot even though the switches were in the off position. I made numerous attempts switching dials to the off position but without effect as the burners continued to glow white hot. So as not to burn the unit up I flipped the breaker off to kill the power to the stove.

    In the morning I switched the power on and both large burners are completely dead. The two small burners still work. I called GE and they of course said there was nothing they could do as the warranty had expired - because it is in such a remote area no repairmen will come. Now I am stuck with a defective unsafe Range that looks brand new. GE customer service says to just go buy a new range. I guess I will have to, but it definitely wont be from GE. This is not the first GE appliance I have had cause me thousands of dollars because of being defective, but it is definitely the last. If you want a disposable, unreliable, extremely unsafe appliance then by all means buy a GE product. Made in America means it is absolute crap.

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    Customer Service

    Reviewed July 17, 2014

    I have an oven range that I had used around 6 months. I rarely use the oven but the last time I used it, I turn on the self cleaning mode. While in the self-cleaning mode, I hear the sound of cracking from the oven. Then I turn off the self cleaning mode right away. I didn't realized anything wrong until the next morning, I open the oven door and suddenly one of the glass window inside the door was shattered into small pieces. I contacted the customer service and ask for repair, they check my serial number and luckily the range is still in warranty. So then I scheduled a repair. They gave me headache after that! Here's what happened: June 4: Scheduled service call. Result: NO SHOW, no notification. I waited all day long. June 10: Scheduled service call. Result: NO SHOW, no notification. I waited all day long. GE claimed that they already inform me but I never had any calls. GE ordered parts to be delivered to me without even looking at the problem. June 23: The parts delivered. Later GE technician that came on 5 JULY said that it wasn't the right parts!

    June 30: Scheduled service call. Results: NO SHOW, no notification/cancellation. I waited all day long. GE claimed that the service was complete. But scheduled another repair for the day after (without notifying me, of course). July 1: Another schedule for service call. Results: NO SHOW. I waited all day long. July 5: Scheduled service call. Results: A technician finally came, but he said the parts that was sent before was wrong so he needed to order another parts before he can fix it. July 12: Scheduled service call. Results: I cancelled because the parts that was going to be used had not been delivered up to 11 July. July 16: Scheduled service call between 8-noon. Results: NO SHOW. I was notified that the technician would came 1 hour late. But up to 3 pm, no one came. In between those wait, I did called the customer service, and they only said that they would let the dispatcher knew that I called and asked me wait for notification. Now I'm still trying to get it fixed.

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    Punctuality & Speed

    Reviewed July 12, 2014

    Two months after purchasing a GE range, I received an unsolicited invitation from GE to rate the product. I did but a week later, they replied to me that the "unfavorable" review did not meet their guidelines. I guess they only publish four and five star reviews. Needless to say, buyers beware... Those ratings you see are biased.

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    Reviewed June 9, 2014

    GE Profile Range Model #PGB910SET3SS: Gas turning on by just brushing up against the range. This has happened to me three time so far. I see that GE has many complaints online regarding this same issue. Today I called the Consumer Product Safety Commission and filed a official report. Hopefully they can take action soon when enough people file reports. More people need to do this before someone really get hurt. The number for the Consumer Product Safety Commission is 800-638-2772.

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    Verified purchase
    Staff

    Reviewed April 27, 2014

    We ordered a GE electric range from Home Depot. It does not work... Had several repair people in, can't fix it... Can't cook in the oven. Self cleaning burns the oven... Blast of hot air hits your face when you open the oven door. Remove/refund.

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    Annabelle increased rating by 1 star.
    Customer ServiceInstallation & SetupSales & MarketingPunctuality & SpeedStaffReliability
    After a positive interaction with GE Ranges, Annabelle increased their star rating on April 26, 2014.

    Updated review: April 26, 2014

    This past Wednesday 4/23/2014 I received a visit from the General Electric senior tech who informed me that he suffers from allergies but no need to worry he said because he had his trusted gas detector gadget with him. As soon as he turned on the main gas valve, waited a couple of minutes for the gas to flow into the appliance, opened the door (turned off leaky oven) and shoved the gadget in there, the gadget went haywire making an annoying sound that indicated what we already knew. The appliance is leaking gas.

    He told me to "quick" go open a window and I ran and opened the patio door.
    He diagnosed the problem as being a faulty security valve which is not supposed to open while the oven is off like it is. I have to wait another week for the part to be ordered and a revisit for the repair.

    You would think that I would be showered with apologies from the consumer claims department and my case manager. I Got an update call from my case manager, Michelle, yesterday, it was apparent that she suffers from a case of lack of sympathy.

    She started dodging my question about the fact that they should be concerned that their first tech reported to their company that there was nothing wrong with my stove, when he had clearly acknowledged that my oven smelled of gas when he first got to my house at the beginning of the appointment on 4/16/2014. She challenged me by asking why I had said that the tech lied. I explained that he admitted that he smelled gas to me then attempted to fix the appliance and it seemed that when he couldn't fix it he changed his diagnosis and said he didn't smell anything and when he sent in his notes to his superior he never mentioned all that he did to fix the leak, including bubble tests and tightening nuts inside the back panel.

    I reminded her that no matter how they put it the fact still stands my appliance was misdiagnosed by their first tech, or he lied to them, his employer. It was now documented that the appliance has a very serious leak problem as diagnosed by their senior tech who had the proper tools on his visit 4/23/2014.

    If anyone wonders how strong the smell is, you don't need any tools to pick up the smell. Think about it, the safety valve is broken. That means when the oven is off and gas is allowed to flow in it, there is nothing to stop it from filling up the oven and then it spills out and your entire home gets filled with gas.

    BUT, if as soon as the main valve is opened if you turn the oven on and allow it to burn then the likely hood of smelling it is small. But of course, when you turn the oven off then the gas will continue to flow being that the valve is broken.

    This is the reason why the first tech (did smell the gas at first) didn't smell the gas the second time he opened the main valve, because he also turned the oven on and the gas was being burned. The question is why did he do that? He wasn't there to test the oven for leaks while it's on. He was there to test for leaks while it's off. He didn't want to wait for the oven to cool and fill up with gas again either because as he stated he had other appointments to go to.

    So my question to my case manager, Michele, is why did he, Louis, the first less experienced tech, report the appliance as being in no need of repair but meanwhile he turned off my main valve before he left? I told her most of his behavior during the last half of the visit was tense and strange and of concern and I insist on filing a complaint.

    Because he reported my appliance being "in working order" the reps that I called for help kept insisting that my appliance needed no repair and were condescending and gave me a hard time.

    The senior tech suggested that maybe Louis also suffered from allergies and couldn't smell it. There are two problems with that. Firstly, I'm going blue in the face saying he admitted at first that he smelled it and he proceeded to "fix" it. Secondly, if allergies were to blame, why didn't Louis have his proper gas detecting tools with him as the second (senior) tech (on the second visit) did? He didn't have his own soapy bubbling liquid either, which I provided the alternative with a sponge soaked in soap, per his request.

    How seriously did he take my gas leak problem? Why isn't General Electric concerned about this and they keep making excuses?

    The fact that my appliance got red tagged and shut off by my gas company right after their tech Louis left, didn't impress General Electric. The fact that their senior tech a week later confirmed it with an alarming diagnosis didn't even get me an apology.

    I'll be updating again after the repair next week. This is the third week I'm without a working stove in a home with persons that have dietary restrictions not to mention the time off work without pay or wasted vacation days on this situation.

    Original Review: April 18, 2014

    I purchased this as soon as it became available at the end of August. This is a $3,000 stove. I had it delivered around end of October due to the fact that my home was still under renovations. I didn't get it hooked for a couple more months. So it's been really a few months the most that I've been giving it light use as I've just recently gotten my cabinets and even now the backsplash is halfway done but it is the last thing and then we're done. On Saturday this past Saturday, the taping, I started feeling dizzy and then I realized there was a smell of gas. I quickly opened the patio door and called my husband.

    He came downstairs and without me saying a word he says that he smells gas. We look over the stove and everything is turned to off. But something told me to open the oven door and a big strong waft of gas hit my face. I panic and both my husband and I pull out the range and turn off the valve on the wall to keep it from feeding gas to my now leaky brand new expensive range. Later on, we were trying to put the stove (only connected to electricity) on lock and it would not do it. Rather it beeped fast two times and would not lock. I tested all the other buttons on the panel and it still did the same thing. We tried it again a few hours later and now it was locking fine and wasn't doing the fast two beeps with any of the other buttons anymore either. I thought maybe the gas leak fixed itself too but I did not chance it and left my main valve off as it was. This was Saturday.

    I called Sunday or Monday, can't recall to set up an appointment for GE to come over. I had to speak to two different reps as the first one h/u on me as I waited for a manager because she insisted it was a leak at my own pipe. I never told her that and she can't possibly know what the problem is more than myself. I set up an appt for Tuesday 4/15/2014. Tuesday came and I received a message that my appointment had been canceled and they voluntarily rescheduled me for Wednesday .

    I had such a hard time making arrangements with my employer that I was very annoyed and upset. I called the number and the automated system offered me the coming Friday appt but when I went to choose it, it said it couldn't and it transferred me to a rep who said her system was down and couldn't do it. I tried after work and now the appt slot was no longer available. I spent Wednesday morning disputing this until I gave up and instead had better luck approving a day off that same day to wait for the GE tech. The GE tech shows up on time. His name is Louis. The first thing he says when he enters my home is that why I don't have a GE refrigerator. He later explains that he hasn't made his sales and that he's supposed to sell filters on these service calls.

    I explained everything I wrote above. I encouraged him to smell the oven so that he can see that while my main valve is off the oven smells clear. He then opens the valve on my wall and immediately the smell started to fill the oven. He acknowledged this. We're having a good rapport and he proceeds to take the back panel off and explains that's where everything is controlled from. He boasts about having 100% rating on his services except for some lady he did not explain. I told him I'm a tough but fair customer in that I don't like shoddy work and especially when it comes to something serious like this I expect it to be resolved. He promises to not leave until it is resolved and says that if it comes to that he will relay it to a senior tech and if it needs to the appliance will be taken away to be studied. I mentioned that it seems like a good idea in case there needs to be a recall.

    He begins by asking me for a soapy sponge and rules out leakage at the connectors in the back of the stove and my flexible line. I told him I was sure it wasn't coming from there but figured he'd get to the root of the problem and I appreciated him making sure. Then he continues to take off the back panel. So he says he discovered that two lines that feed the stove are a bit loose and he tightens them. Then he turns on the valve again and instead of smelling for gas again he turns the oven and range on and I tell him there was never a problem with it turning on. So now the oven is hot. I tell him to turn it off to see if it is still building up gas in there as before and I notice that the smell is coming back. He says He only smells "warm."

    I tell him you can't smell warm, warm is something you feel. I suggested that the problem is possibly a bit deeper in the stove, where ever the controls tell the gas to flow. It must be open without the control sending the message to turn on. He says that the control pad doesn't control the opening and shutting. I ask him so what does? It can't be telekinesis my brain doing it and then he says nothing does. I started to think that this guy possibly was not trained on this brand new model and was afraid to admit it and tarnish his record that he boasts about. I'm dubious about any record being that good with what I'm experiencing from him then and there.

    He then asks what time is it, I tell him 2pm and he mentions that he has 4 more appointments up on the west side. I tell him that he shouldn't go until he fixes it and then he stands around like he doesn't know what to do and says he doesn't smell anything. I start getting annoyed and ask him about the senior tech that he mentioned before. He goes outside and is talking on his cell phone I don't know to whom or about what and he comes back and says that next Wednesday a senior tech will visit me. Then he starts on the filters again and shoves his head in my samsung refrigerator. I let him take my filter out and he finds out they are very different than GE filters so no sale. And he goes off.

    How surprised am I when I call GE an hour later and they tell me that the Louis', the techs notations read that the senior tech is going to visit me because "the customer requested a second opinion". He didn't even mention that he opened the back of my stove or the gas he smelled. The only thing they said he wrote is that he found the stove to be working fine. That is not what the visit was for and that is not what happened. I was so upset I demanded to file a complaint. Feeling devastated and now this tech made it even worse by making it look like I was a hypochondriac. For whatever reason he withheld information, I don't care but I do care that he did that at my safety's expense.

    Thinking that I now have to take time off work to meet another tech next Wednesday I proceeded to drive to work to conserve half day and use it then. I parked and made one last phone call to con edison, my gas company and when I told them the story they didn't care that I had turned off the main valve. They informed me that it had to be reported and that someone was going to be at my door step and if I wasn't there to let them in they would call the fire dept and break my gates and door. I shot out in my car back home again to let them in.

    When I got there a con ed gas company tech was waiting there just as they said with a large box meter of some sort. He came in, examined the stove/oven without turning it on, he smelled the oven and said oh yeah, that's not good. I had to leave him alone inside my house while I went back out and parked my car correctly. When I came back, he tells me I'm sorry but you cannot use this stove I'm putting a red tag on it and he said that he went on the back of the stove and turned off (not my wall valve) but the APPLIANCE'S valve. He said that he needed to do that to make sure I don't use that stove until it gets repaired. I told him that of course I wouldn't use it. I told him the story about the GE tech and the gas company guy kept shaking his head and said he could not believe it.

    So basically to summarize an already long drawn out complaint GE and their tech put me and my family in danger and made it difficult for me to get the proper attention from the GE customer service reps because he did not document the truth about what he found in my home, that yes, my appliance is defective and HE didn't know how to fix it. The customer service reps kept throwing it my face that "their tech said everything was fine" they wouldn't listen or give me any help until I called them up even angrier and told them about almost getting my door busted in by the fire department If I had not returned home to let the inspectors in.

    Today Danielle called from GE to follow up on "my complaint" and again I was hit with the same song and dance about "what their tech said" that my appliance was fine. I told her that it seems that my account has not been updated correctly when I call. I had already told them about the gas company shutting down the appliance. I threatened them with the BBB, writing to the attorney general and my congressman If they didn't move on to getting me some help. I told them at this time the right thing to do is replace my appliance so that at least I can hope mine was the only lemon. I reminded the caller Danielle that Con Edison themselves said the stove is leaking and she, Danielle from GE, dares to ask me if I have documentation.

    I was beyond annoyed. I told her I had already given them the ticket number and con ed's 800 number. I told her I can send her a copy of the red tag. She promised to email me the information of my case worker so that I can reply with an attachment. I key spelled my email about three times but OF COURSE, I would find out later that I didn't get the email because she wrote it wrong. So luckily I got someone else on the line with another call and got them to correct it.

    At this point I don't trust any of their workers, especially the techs. My family's life was put in danger not once but twice with my house filling up with gas and the second time was under the so called expert opinion of their techs. Let's not forget the gas leak that went ignored in Manhattan just weeks ago that flattened two buildings. It's not just my family it's my neighbors too, I'm responsible for keeping us safe. I cannot do that while keeping this defective stove. The proper thing to do is replace it and haul this one away so that they can also inform everyone that bought one of these ranges know if they too should return theirs.

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    Customer ServiceStaff

    Reviewed April 15, 2014

    GE Profile Spectra XL44 - I have had this unit for 13 years without any problems. I loved this range but it is too costly to fix. I was experiencing back-drafts which is very scary since you never know when or if it will happen. I was fortunate enough to have an amazing repair guy who actually figured it out while on the phone when I was telling him what was happening. When he got here and looked at it he knew what to do to make it do it for him. It is the gas control valve. I have chosen to just replace my unit rather than repair but overall I have been very satisfied with this unit.

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    StaffReliability

    Reviewed April 7, 2014

    I bought this stove at Sears for a second home when I renovated the kitchen. Three workers who were doing installations accidentally turned on a gas burner when they were near the stove and gas filled the room. I also turned on the same burner when I was cooking on this stove. Sears sent out a repair person who 'fixed' it under the extended warranty. It was not 'fixed' since the problem is defective design and the burner malfunctioned again. I was able to return it under the extended warranty, but took a real loss. No one refunds the $250 you paid for the extended warranty, and I had to arrange for the gas to be disconnected and reconnected at my own cost. This is unacceptable. Like GM, GE is undermining its credibility with consumers. Will someone have to die before they fix this problem?

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    Customer Service

    Reviewed April 6, 2014

    I purchased a GE gas range model #JGB250DET2W August 2013, 8 months ago. I only had it a short time when we could see the grey finish on the grates was flaking off. I called GE and they sent new grates but those new ones are doing the same thing. I called again GE and told me that they would again send more grates. I didn't take the extended warranty out so when the year warranty that comes with the stove is up I will have to start paying for new grates. It looks like an old stove. The stove we had for 19 yrs looked better than this one. Some of our other appliances will have to be replaced soon but for sure won't be a GE. It seems like GE doesn't care. If General Electric had the appliances made here in the US than Mexico or wherever, they would have a better product.

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    GE Ranges Company Information

    Company Name:
    GE Service Contracts
    Company Type:
    Public
    Ticker Symbol:
    GE
    Country:
    United States
    Website:
    www.ge.com