Frontpoint Reviews

I got a home security system for the house, and between Frontpoint and a different company, Frontpoint had better options. Every person I talked to was extremely helpful. Installing was extremely easy as well.

Frontpoint was rated the highest in customer support and that was important for us. Also, knowing that we'd be able to get their system set up, we ended up going with them. It took us about three calls to get it all set up. We talked to the same person through the whole process and that was nice. I also had to call to sort out the insurance deduction and they sent over that form almost immediately.

Frontpoint was ranked top 1 and the reps did a very good job for me. I struggled a little bit with the installation as I’m not real high-tech, but they walked me through each step if I had any problem. Every time I’ve ever called them, they’ve been out there. I like that I get a call from them to make sure if there’s ever any alarm. Also, the smartphone features are great. We log in and look at our cameras, and we can see every move being made around them. Once you lock it down, you don’t have to worry until you get back. We also have this in another place so we can look at it there. The only issue I've had is that the regular alarms wouldn’t work, and they sent me long-range alarms which fixed it.

Frontpoint had a couple of additional features that some of the other companies I talked to didn’t have. I've had them for about six months and their reps have been pretty top-notch. The installation was relatively easy. But it would have been better if they gave me more instructions on how and where to apply the sensors. Also, people should make sure that they got the billing correctly. I didn’t have any issues before, but this past time, they charged me three times in a row. They took out around 150 bucks, and I was only supposed to pay 50 bucks a month. It took them a few days to refund me the $100 which isn’t a huge deal, but I just don’t understand why it happened. Nobody called me on why it happened.

I have three accounts with Frontpoint and I like their app. I could have multiple locations on one app and I’m able to control all of those locations from my phone. The system was also self-install so it was very easy. Some of the other systems were not permanently mounted, where this one can be either not permanent or permanent. But I wanted it permanent because two of them are in businesses. Frontpoint pretty much offered everything and I was able to build my own packages. Their cost is reasonable and proportionate, too.

I heard that Frontpoint had good customer service and I have been happy with it every time. The features of the system are good. It does everything that I want it to.

We moved into a new locality and a new apartment. We decided to get a home security system and after I researched the reviews online, I found that Frontpoint had good customer satisfaction reviews. So, we went with them. The installation of the equipment was self-service and it was easy to install. The features are also fine, as per expectations. I have the app and I use that to arm and disarm. It's fairly simple to use. Since we got their service, we're having more comfort because we know that we're covered if there is any action that is happening. But so far, we haven't had any incident.

I just moved to the area. I liked that Frontpoint has no credit score check because I don’t have a credit score. Their cost is fair and the installation was super easy to do. It took me minutes to do it. Everything works. But I don't like that the app is different from the box you have at your home. Things don’t have the same name so it's confusing sometimes. Also, it's impossible for you to turn on or off your alarm without it being noisy. When you turn it on, it says, "Disarm. Arm." Sometimes, I wish I could turn off the alarm when my wife is sleeping so that I can go out of the home. But every time I go, I'd have to wake her up. Other than that, having an alarm is better.

I looked up Frontpoint online and I liked their reviews. The reps are cool and very helpful. Also, the installation only took a couple of minutes. Everything is good and I feel secure.

I have Frontpoint for my office and it has all been positive. I’ve had interactions with setting the stuff up. They’ve all been easy conversations. They made it very user-friendly and if had any issues, they would troubleshoot it for me. The system does everything I need it to do. I’d recommend it to my friends.

I went for a Frontpoint security system due to its cost and for the DIY stuff. The system had gone off during the test period and there was no response. Nevertheless, I would recommend it. It was easy to install it myself and we like the mobile app that we can set it on and off with our phones. That’s really important to us. It’s pretty basic and everything works.

I needed a home security system and Frontpoint seemed like the best option. To install the system, it was just sticking stuff up and turning it on, then it finds itself. You set up where you want in the app and you're good to go. It took me 20 minutes to stick everything up. Then, the rest was just me setting up all the letters and push notifications and learning how to use all the notifications which took longer because I was messing around with it and seeing what I could do. There's a lot you can do with the features, too, so that's pretty good. Currently, I need to get some sensors they sent me a while back but didn't show up. That's not really anyone's fault though, I just haven't had time to call in. Other than that, everything has been good. And I feel good knowing that I have Frontpoint system installed.

We are in a rural area and we've had some previous knowledge of intruders in homes in the area of the state. We’re isolated on the county road, there’s no one near us on either side. One night, we had a vehicle come in and just sit behind our house. We could see the vehicle because we have a security light on the pole behind the house. When I turned the carport light on, they immediately left. I found out later on that they were probably up to no good. So, we invested in a security system. We liked what we read from Frontpoint and the prices that were given to us, so we decided to go with them. We called the phone number that was given to us, and we had a good experience with the sales rep. He was very courteous and seemed to be very knowledgeable. He asked us questions, and we shared the answers with him. He made a recommendation on what we would probably be needing here and so, we invested in it.

I had Brinks and ADT before when they were separate. Compared to them, Frontpoint is all wireless and self-install. I don't have to pay somebody to come out and charge me $100 to do what I can do, so that's a plus. I initially got the security system for deterrence when people see the stickers. And at least with the doors, I can see when somebody is coming in and out, so at least I know what's going on when. My interactions with Frontpoint's reps was seamless and good. And it took me 30 minutes to install the equipment. The instructions were dumbed down as they can get and they were pretty good.

We were getting a security system for our business at the time, so I decided to go ahead and get one for the house too. We had other security devices in the past and Frontpoint's camera connectivity and app are much better. The installation was fairly simple and the instructions were easy to use. Everything I was told was correct.

Frontpoint was cheaper and then I found later that it was higher. I wanted to go with another provider that was a lot cheaper but once you’re in the contract, you better stay. When I called, I talked to a service rep and she quoted one thing and then, when I got the unit, it was totally different. When I got the bill, it was about as high as I was in ADT. I pay $49.50 a month because ADT has got all that, and I can call ADT on the phone right then and there and tell the system is not working and they'll have a representative tell you what you need to do at that point. It's easier and accessible with ADT, and it'll be a little bit more easier to call.

There was no home security system to the house that I moved in and I've always liked to have a security system. I thought it'd be a good idea when you have a house. I like the offer that Frontpoint gave me so I went with them. Installation was very easy. When one of the sensors goes off, I get a notification right away that there's an activity in the house. I tested it to make sure it works and I like the way it works so far. Furthermore, with their smartphone feature, I can turn the alarm off and on and set up different types of settings through the app or my system. So far, I'm getting what I expected and everything has been working fine.

Frontpoint has been excellent on everything. My son has them, so we chose to go with them. Also, we've talked to a couple of other companies and we didn't like their approach and their financing. But with Frontpoint, everybody we talked to was helpful and we were very happy with the payment arrangement that they gave us. Other than that, every time we had a question, their reps knew what we were talking about and could help us through the problem. When we were installing the system, we had a couple of questions and they talked us through it. The overall functionality of the system is great as well.

Frontpoint has a better price compared to other providers and the system is good. However, the price of the new gadget that you buy along with it is too high. It’s cheaper if you go with somebody else unless you get the basic system. Having extra features is ridiculous because just so that I can look at my alarm online or just so that I can change the name of a sensor and make it a window sensor instead of kitchen window sensor for example, normally you can go online. If you don’t pay, they don’t give you that access online. That obviously doesn’t cost anything because it’s just the web.

We wanted to replace our security system with a wireless cellular one. Frontpoint's system doesn't need a wired connection, which was a big point. I've talked to one of their salespersons for several months early on asking him questions and he has asked me to make a decision. I kept telling him I’d go back to him when I did and I finally did about two months later. Our system is stable and it does exactly what we wanted it to do. Installing it was easy and its features are good.

We always had a security system. We already had ADT, and had Comcast, but we wanted something different, and Frontpoint was at the top base on the reviews. Working with Shawn, the sales rep, was amazing. He explained everything, and it was a professional and friendly conversation. After I talked to him, there was no doubt, this is what we're going with. Installing the system was easy that we could do it ourselves. We didn't have to wait for someone to come and go and drill.

I’m living alone and wanted to feel more secure, so I decided to get a home security system. Frontpoint’s system is affordable and it’s cheaper than a lot of the other systems and their reps were very helpful. Also, the installation was fairly straightforward. The instructions were good and I had somebody on the phone with me who walked me through the steps as well. They were very helpful. I’m not using the system though. I need to download their app on my phone and maybe that would be something that would enable me to use it without having to punch in the code on the thing every time I come and go which I don’t find to be very convenient. Also, a remote enabling feature that when I call up I can disable it on the house and then enable it should be offered too. Other than that, Frontpoint was good to work with and the quality of their equipment seems to be fine.

I bought a new home and I liked the reviews for Frontpoint as well as the ease of use and installation. I work in IT anyway but it was just really simple to set up which was one of the reasons we went with it. I told the reps what I needed and they put the package together. The customer service was good and when I talked to their reps about a couple of issues, the response was quick and I did not have to sit on hold forever. It was because of a bad piece of equipment and they replaced it and sent me a new one. Compared to other systems, Frontpoint has great quality and I would recommend it.

Frontpoint is terrible and it doesn’t work. I leave my house and I set the alarm by my phone, but it will tell me it timed out. One time, I left my house and got half a block away. I set it and it told me that the master bedroom window and the sliding glass door were open, although they were not. The sensors don’t work properly. Also, I was out of town last week and I tried to set the alarm every day, but it would tell me that the panel timed out. If I call Frontpoint, they say that they can't test the service or they can't help me unless I'm at home.

I wanted something where I could install the system myself. Frontpoint was one of the guys that were on the top ones for that. The rep who I spoke with was nice and helpful. The buying process was very easy. The installation was easy as well. The only one problem I have is that I've seen a lot of advertisements for things similar to Frontpoint now that they're becoming more popular because they are a lot cheaper. I thought to myself maybe I'm paying more because I'm seeing some stuff for $20 a month. So it's gonna be hard to wanna stick with Frontpoint when I could get half a price somewhere else. But I'm not in any hurry to do that yet. Nevertheless, I like the Frontpoint system. It works well. I haven't had any problems. I had a situation where a friend came in, and didn’t know I had set the alarm, and didn’t know the alarm is gonna reach me, and the police were immediately here. Everything was very fast and has been great.

I wanted a home security system so that I would know if somebody came into my house when I wasn't home or if I was leaving. I liked the reviews for Frontpoint and, after looking at what they offered and comparing prices, they were competitively priced and had more options. They aso have better flexibility on what I want to do. Installing the system wasn't difficult at all, but when adding items, I had to call customer support because the menu wasn't very user-friendly. It took 15 minutes, though, and once the system was set up, it was good. The reps were always happy to help me.

We just moved to the house and I called around for a home security system. Frontpoint was the first contact that I spoke with and I signed up with them. We also have a friend who's had Frontpoint for a while now and he recommended them. My husband did the installation and it was easy. It took less than an hour. The features offered in the system are okay, too. I was actually wanting to get the other monitor that my friend has, but it was too expensive to get. Mine works, so this is okay.

Frontpoint doesn't equal the service I got previously. In prior times, the previous company had a representative come out and if I wanted additional coverage, they would take care of it and then made sure everything was set up properly. With Frontpoint, I had to take care of all of that myself, and I didn't appreciate that. If I had been a novice, it probably would have been difficult for me. Their customer service could have been more hands-on. Also, the equipment doesn’t seem to operate as friendly, and I’m not so sure about the coverage where I’m located. I had a much better system before where if you pressed on the windows, it went off. It was a more complete system and it had better coverage for the home. With Frontpoint, you'd have to open the window. It's functional for what it does, but the system I had prior to this did a better job for the money. The cost was favorable, but it’s not comparable to what I had before.

I moved into a neighborhood that’s really nice and I ran across Frontpoint. I got an alarm system for my wife to use in the future. Every time I’ve talked to somebody at Frontpoint, everything went fine. We did the installation ourselves and it wasn’t hard to do. The system works fine. I got a glass breaker, the smoke detector, the motion detectors, and the regular window and door sensors. I also bought an outside camera, but I decided to let it stay in the box for now. I’ve had security systems before for my business building and Frontpoint is as easy to work with as any of the other systems. You just push the button to arm it, and you’re asked to punch in your code to disarm it. That’s a little different than the other one I had. There was a lot of learning process but it was not that hard to learn. I’m very satisfied with Frontpoint.

My house got broken into. In the other residences that I lived at, I used Brinks, but I did my research and the issue that I had was, what happens if the phone lines get caught or things like that because most of the other security systems are built around those phone lines. I work in IT, so I consider that antiquated technology and maybe dead-end one day. So, that was the reason that I looked at Frontpoint. They were highly reviewed and their system did not rely solely on your phone line.

I just bought the house and I live alone so I wanted something that makes me feel that I would know at least if someone broke in. I had an interaction with ADT and they were really pushy. They kept trying to get me to buy additional products. Then when I talked to someone with Frontpoint, they assessed my house and they didn’t try to push me in anything more than what I felt I needed so I was happy with that. Then, the installation of the system was so easy ‘cause there’s an app that walked me through everything. Now, it is nice knowing that my house is secure even if I go out of town for the weekend. I’m genuinely happy with Frontpoint.

I was looking at ADT and ADT was more expensive. Also, some of the other security companies like SimpliSafe seemed to have some security loopholes so I was avoiding those and I went with Frontpoint. My salesperson was very helpful. Also, I had to install the system in a very short amount of time and they were able to overnight me the system. I was able to get it installed very quickly. The one thing that I haven’t figured out if it’s available is somehow monitoring the extra sensors like the fire or smoke detector and the flood sensor. They seem to be working. I get a status for the motion detector and the door contacts but I don’t get any status on the smoke detector or the flood sensor. But the equipment seems very good. I rely on the app and it works very well for me. It’s a fair, good cost for a high-quality system.

I got Frontpoint in a remote garage that I have to protect my assets. I read reviews and I liked Frontpoint's internet rating. Everything with the representatives at Frontpoint has been excellent so far. I'm impressed with their knowledge and customer friendliness. I did the installation of the Frontpoint system myself and it was easy. I got one dead battery right now and I had a motion sensor that's out, but I got it turned back on. Other than that, everything's still going smoothly and the quality of the system is good so far. The system functions very well. $45 a month is a little steep based upon what my neighbors are telling me, but I'm still willing to pay it at this point. I already have recommended Frontpoint.

We had an attempted break-in last year and what made me decide to go with Frontpoint was the ease of installation and their customer service. I had a great experience with the sales rep and the smartphone features are easy to use and it's convenient. And while it is working well, there’s no way to communicate via smartphone. Cause we had an event where an alarm got triggered and I was out of the country. I couldn’t get any feedback after a guard was sent so I was a little disappointed that I wasn’t alerted of the results of the inspection. Feedback is important cause Frontpoint customers want to know that everything is going well.

I wanted to feel secure, so I got a home security system, and I prefer Frontpoint over the other company that I used to have because their system is pretty simply and their customer service is good. Anytime I’ve had an issue, they’ve handled it right away. When my Frontpoint system was installed, it went nicely and smoothly. Everything seems fine so far and any issue I had was my fault, like forgetting to turn off the alarm before I walked through the garage. And their response was immediate that’s why I’m getting in a point now where I get it right away because they call right away.

I wanted peace of mind and when I looked for a home security system, Frontpoint offered the best deal out there. So, I went with them and now, I don't worry about being gone. When I installed the equipment, the instructions were very simple and the quality of the features of the system is good. The smartphone feature also works well and I have no complaints about the cost. Then, when I had to call in to get some equipment replaced that was getting old, it was pretty simple and their rep handled my situation well.

Frontpoint seemed cheaper than other systems and also with how everything works we decided to go with them. The rep explained to me how the system works. He offered me a couple of deals that Frontpoint had at the time, which really caught my attention. I got a video camera and an in-home video system for free which was also a selling point.

I had a good interaction with Frontpoint's rep. The installation of the equipment only took 15 minutes. The instructions that they sent were not that hard to figure out. Since then, I feel a little bit better, security-wise. We mainly use the doors and windows alarm. I'd recommend Frontpoint.

I purchased a home security system as a preventive measure. I went with Frontpoint since my daughter really likes them. Although her husband changed to somebody else, she’s gonna go back to Frontpoint when she has finished with the other company because she likes being able to set it from her phone. I have that too, but I didn’t realize that after a certain period of time, it goes away. And then I have to pay more which I think for the price I’m paying, I shouldn’t have to pay more to set it from my phone. People should make sure they understood everything up front before they agree to pay whatever with Frontpoint. But other than that, the installation of the system was very easy and the features are holding up fine. I feel more at ease when we set the system and are able to have that.

I wanted to feel safer in my home, and though I used a different system several years ago at a different house, I prefer Frontpoint. The only time I had to contact them was the day that I ordered the system, and I was very impressed. The man that I spoke to was able to help me out, give me all of my options and give me a good deal, so I was pleased. The installation took me less than an hour and it was very quick and easy. Some of the optional and rarely used things are a little overpriced, but for a basic package, it's worth it and I’m very happy with it. I feel much safer having it and I’ve recommended it to several people.

We were moving to a new city that we heard had a lot of crimes so we got a security system. Based on reviews Frontpoint was supposedly simpler to set up and has great customer service. The reps we dealt with were nice and knowledgeable. We did the installation ourselves and it was really easy. We had a preliminary period of having a better system than we ended up with. We had a promotional thing for a few months, so that was kind of a drag because we didn’t know that. But otherwise, the system is reliable.The alarm went off accidentally one time and the response time was great. However, we didn't like getting a $100 bill from the police department. They came out and looked around, and charged 100 bucks.

My wife found Frontpoint and the actual installation of their system wasn’t complicated. I reached out to them for help and the help they provided was fine. The alarm panel is confusing and they don’t have an away or stay button. They just got doors and windows, and it would be nice if there's a stay or away button. I wanna upgrade for the newer one which has it and it's a touchscreen. I also returned some doorbell cameras because I didn’t know they had to be hardwired and they haven't called me to say whether they've received the system or not. I'm supposed to get a credit and I need to see whether I did. They could come up with a better alarm panel and maybe some better communication on the time of credit. Other than that, the Frontpoint people have been pleasant.

I got a house in a state that I don't normally live in and I wanted to have a sense that it was secured while I wasn't there. Frontpoint uses cellular technology and the battery back-up as opposed to internet or regular telephone line, and I felt like it was a more secure solution. So, I went with them. The rep I talked to was very helpful, answered all my questions, and got me the lowest price package that would meet all my needs. The installation was also fairly simple. They had me install the application on my phone and that was the installation process. And we verified each of the installation of the sensors as I placed them around the house and the property. The instructions were easy, too.

Sometimes when I'm not sure if I armed my house, I can go into the app and double check. Or if I forget to even do that, I get an alert once I leave the area. Helps ease my forgetful mind. I had workers in my house at one point, and I was notified at work there was a power outage from the app. It said less than 5% of people in my area had no power (yes, that specific) and because it was sunny out, I called the electric company who said there was no outage at my address. The workers unplugged my security system thinking it would quit working. After I discovered that, I found they had unlocked several windows in my house. Thankfully, I was alerted something was wrong before they crawled through my windows at night!

Frontpoint has excellent customer service and protection. Thankfully, I've never had to truly test Frontpoint in a security event but I always felt very safe and protected using their system. That being said, their contract terms are completely horrendous! I have been a customer for several years but recently decided to review my security needs due to a recent move. I decided that I didn't always need monitoring and noticed that several companies (like Abode) offer monitoring that you can turn on/off based on needs. Plus, I have to pay extra just to control my Frontpoint security system from my phone...which is completely outrageous! Many companies include this in their base plan.

I just bought a house in New York and I wanted security on it. I’ve had experience with ADT and others and Frontpoint is the best. Their system is well-priced. It’s good value and it’s very easy to set up. It took me about 20 minutes to do the whole 5,000-square foot house. That’s pretty good. Everything works great so far, including the smartphone features. I’m very comfortable with the reaction times. If anybody opens a door or something like that, the sound goes off and the phone goes within seconds. I’ve been very impressed.

A dangerous guy I know was getting out of prison. I looked at several companies and considered the install cost as the biggest thing. The reps did a good job of putting together the things I needed and it’s a fair deal. The installation instructions were good and even though initially it’s not very intuitive to set up to where it’s more customized, I learned what I needed over the time and installing the system was easy, except for the spare keypad. Now, everybody feels better.

My best friend had Frontpoint and she said it was a good security system. So I got Frontpoint as well and in terms of the features, the system I got was just the basic. I had ADT before and what I had with them was the basic one as well. It was only with Vivint that I had all of the extended features. But when I talked to the guy from Frontpoint, he told me that they didn’t offer the same features that Vivint offered when I first got it. I should’ve then decided to go back with Vivint but I didn’t. Nonetheless, it’s served its purpose. In fact, Frontpoint's system has been one of the best ones I've had. With the services provided, I was able to answer my door from work and see whoever was on my porch. It was a great experience. I also had to install the system myself and that is something that I had never experienced before. Normally, someone comes and installs it for me. But it was easy.

We had noticed that someone had gone through one of our cars one night, so we figured we needed some extra eyes. We found Frontpoint through reviews online, and we liked their immediate response. We were able to set up the account, we ordered the equipment and then set it up ourselves. Frontpoint's rep was amazing. She was very helpful. I was having a hectic day, and I was able to set the system up in 20 minutes.

I grew up with a home security in the house. I got my first house and for peace of mind, I got a home security system. Frontpoint was the first company to call me back and I like having their system. My husband did all the installation and it was easy. The features of the system are holding up well too. There was a time the alarm went off accidentally and Frontpoint's response time was fast. I liked it. They’re doing a good job.

We had ADT in the past, but their prices kept climbing. Frontpoint's price and their lower monitoring fee made me go with them. The representatives I dealt with were all great, and I did not have any problems installing the basic system. One time, when we were gone, our neighbor was watching the place. She accidentally set it off and the police came right away. So, we know that it works. ADT is reliable, and everything is going pretty good. I'm happy and I'd recommend them.

Frontpoint had good reviews online. ADT was there as well, but I heard bad stories about them and all the technology that was being used there was very old. They were gonna have to rip out all the old stuff and install new stuff, which would've been a nightmare. The reps at Frontpoint were all nice. The only issue I had was when I started my system, the gentleman recommended that I get a certain amount of window devices for security. After I got the system and I installed it, I wasn't happy with the coverage of my house. However, they wanted to charge me when I called them back. I was like, "You guys are the ones that told me this is what I needed, and it isn't enough." Other than that, they've been really good. Customer service has been great and they've really been on top of things. One time I was doing work inside the house, and dust got in the smoke detector. The smoke detector went off and they called me immediately numerous times.

I’m retired and we’re gone a significant amount of time during the year. We live out in the middle of nowhere in Moab, Utah, and I liked the idea of being able to install the components myself. Frontpoint's representatives have been very good and very knowledgeable. Once in a while, I would get someone who’s new to the job, but they always follow through and I’ve been very pleased with their customer service.

We got Frontpoint because there is a lot of break-ins happening in the apartment that we live in and we have a lot of valuable things in it. The salesperson I spoke to was very knowledgeable about the packages and how the system works. He said he was gonna call me back to make sure everything was mailed to me and to help me set up the system, but he never called. Setting up the system was easy though and I was able to set up everything properly. But, the hard part was making sure everything was working. And when I tested it, it was not working, so I ended up calling customer service to walk me through to make sure I had set everything right.

I just moved to a new home and we needed a security system. I researched on the internet and Frontpoint was one of the highest rated companies in different sites. It was easy to do business with them since it was all over the phone and internet. The reps were knowledgeable and gave me good background information. Everything they told me matched to what I researched in the past so they gave me good confidence of their knowledge. I got the security system, the cameras, the different type of sensors for the house and for the garage. I thought the sensor for the garage door will be included, but it was not. I did the installation myself and the quality of the equipment looks good. In addition, the application for the smartphone features work fine for me.

I had a brand new home and I wanted to secure my items and my family. When I looked at a whole bunch of different companies, Frontpoint came back as number one. The reps I spoke with when I was purchasing the system were good and as far as cost, I got what I paid for. Everything is worth it. The self-installation was easy and there was nothing that I needed to do. The instructions were easy to follow and everything was organized that we knew exactly what was what.

My experience in dealing with Frontpoint’s reps was perfect and installing the equipment was easy. It only took about 10 minutes. With Frontpoint, everything’s on-point. I’m satisfied and I feel very secure.

The initial Frontpoint sales team was fine and their assistance on the setup was helpful. It was a quick install for me because my husband was leaving on a business trip and I didn’t wanna be without an alarm any longer. I noticed, however, that Frontpoint doesn’t have opportunities for existing customers to add the doorbell and the camera to its package at a reasonable cost.

I went online and went on the best security systems, and Frontpoint was brought up as number one in the rankings, so I chose them. There was no pressure when I first called and the rep walked me through, telling me what I needed. I told him that I needed time to think about it and that I would get back to him. He left me the direct number to call back and everything worked out. I wasn't pressured into it and that was what I liked about it. I felt comfortable about it, so I went with that. I knew right then it was a good deal. The installation of the system was really easy. I just downloaded the app and it walked me through the whole thing. It was just peeling and sticking for the doors and for the motion sensors. I just put it in the corner and in the location where I was supposed to put them in, and everything worked out great. It was really simple.

I didn’t wanna be on a contract that makes me tied down to a provider and I wanted to go away from my earlier provider, but I was wrong as well because Frontpoint also has a contract. It didn’t make a difference. I made a mistake and I shouldn’t have gone with Frontpoint. They have a self-serve, do-it-yourself kind of thing and it just didn’t work. My door sensors don’t work and I’ve called technical services so many times. The equipment needs a line of sight to the main alarm system and it doesn’t work. I wanna get out of my contract and it would be great if Frontpoint calls me and tells me, “Hey, it doesn’t work for you. I’m sorry. I’m gonna let you out of the contract.”

I want to feel secure in my home so I purchased a security system. The Frontpoint system that I got is wireless. It's also a GE system in the background. So if I ever decided to no longer use Frontpoint, I can use the system with another or with someone else in the future. The interaction with the reps went well. They answered all my questions. They helped me through what purchases I would need based on the way my home is designed. I also got the in-home setup. That was my first time setting it up. So once I got it here, I had some trouble then I just called in and the reps from Frontpoint stayed on the phone with me for a couple of hours step by step. I was very happy with the service I received.

Frontpoint is a lot better than our previous security system in terms of customer service and quality. However, there was a lot of upfront DIY work in terms of setting things up and we experienced some difficulty. I would feel more comfortable if a trained person was doing it especially given that the price points were very similar to the other company we were using, so it was not like we were saving a whole bunch of money by moving to Frontpoint.

My husband and I bought a new house in the suburbs of Chicago and felt it was necessary to have a security system. We had Time Warner cable in Ohio and we were happy with them but they were not in our area so that wasn’t an option. My husband started to look at other things and found Frontpoint. Their sales rep was great, friendly, knowledgeable, helpful, useful and informative. There was no pressure with them. And so far, the system's great.

Frontpoint was not too expensive and everybody has been nice. The only thing is the sensors for the doors keep falling off and they won’t stick right on the door. Also, the alarm system went off when we just got it. I was sleeping and the company called me and asked me for my password, then I re-set the alarm. The response time was very quick. Frontpoint is good overall.

I purchased Frontpoint for a funeral home and I'm very satisfied with it at this point. I also have it in my home, and I have had no problems. We used to have ADT, and I didn't like the service that ADT was giving us. Their pricing was outrageous and when I had asked someone to come out to take a look at the unit because it kept continually beeping, the tech who came out told me he didn't know what was wrong with it, and I should call for another service call for another technician.

Over other security providers, Frontpoint got a lot of good online reviews. The installation of the system was straightforward. Also, every time that I have had to call, the customer service was great. When I ordered a couple of pieces of equipment and I couldn’t add it to my app, I called them to add it right away and it started working. The system's features and quality are very good.

The Frontpoint pricing was fair and their salesman was really nice and understanding. I needed help in installing the camera, so I called customer care for that and they walked me through it all. It was helpful and really easy. For the most part, the installation was straightforward. I like the features that my system has. I have a few of the door stuff, camera, and stuff for the glass and windows and they’re good quality. Since having Frontpoint, I’ve definitely had peace of mind, especially when I'm away from home. I have my dog at home and I worry for him. I just came back from a San Diego trip and throughout the trip, I was able to see what my dog was up to. Also, there have been times when I forgot to lock the door but the alarm has always been on.

I was with my first home security system for years. They treated me good up to the phone came, but I didn’t understand why they didn’t let me pay nothing until I moved back in my house and then consume with my alarm. They made me pay a bill for the whole time I wasn’t living in my house because it was on the flood. I don’t know why they did that because I was out of my house for about a year, and I didn’t understand why they made me pay for something that wasn’t working. It wasn’t saving any person. I then decided to go with somebody else.

My previous home security provider was reluctant to provide me things. I needed an upgrade to my cameras. I saw a Frontpoint advert and I decided I would switch to them. They had very good customer service and I was very pleased with the cordialness. They were able to include my cameras and everything. The installation of the system was easy. Taking into consideration some of the door styles, I had a slight bit of problem. However, it was my ineptness that a screw is enough to put two stickies together. I also called Frontpoint about the cameras and they answered right away. It was great.

I looked up a few home security systems and I found that Frontpoint was good based on the reviews. I installed the system on my own and it was very easy. I had to call in though because one of the sensors, the one that's for the garage, was not good. It doesn't work fine with the app right now, although the other sensors are okay and really active. It also makes a weird sound when it rings and there is no way I can keep the volume up and down. Despite that, the phone that syncs with the system is good. I use the app most of the time to arm or disarm the system. The system is everything that I asked for.

We had ADT and we told them that the battery was sending us messages to replace it. I called them up, and they said that they could come out and change the battery, but there was a service fee. I told them that I’ve been a customer for 15 years and I’m not gonna pay them to come out and change a battery on their equipment. So, we decided to change and get a more updated system. We did research on companies and Frontpoint was highly rated. Also, their customer service got high marks on reviews which was how we made our decision.

I wanted a quote and was talked into purchasing over the phone, with the reassurance that I can cancel within 30 days in order to receive a full refund. I reviewed the contract after ordering and absolutely hated the terms (they charge SO MUCH if you want to cancel early) so I called to cancel. They didn't apply my cancellation. I called again a week or so later to make sure they'd really canceled, because I hadn't seen my refund. I called again after they charged the first month to my card, even after I'd made it very ** clear that I have canceled service and want a full refund. I was assured that I'd see my refund in a few days, once it cleared the bank. I am now waiting for my refund to appear. It's been 2 months since I first made that ill-fated order. I just can't believe I ever gave them a credit card number. My next steps are to contact the BBB and speak with my state Dept of Consumer Affairs.

While reading through these reviews, I couldn’t ignore the overwhelming theme of ignorance contained within the negative, one-star reviews - read your contracts people and know your legal rights as customers. I’ve been a Frontpoint customer for about six years now and have had nothing less than an exceptional experience. From technical support to customer service, there’s no wonder why this company is rated #1! Word of caution however. If Frontpoint forgets that their customers are the foundation of their success and begin disrespecting customers similar to Vivint, I will not think twice to look elsewhere as I have done in the past. Keep it up Frontpoint!

My Frontpoint salesperson was outstanding, and anybody else I've talked to was great too. I've asked a few questions and they’ve always answered them very quickly and easily, even through email. I had Ackerman Security in my old home. I had a "what you see is what you get" unit on the wall, which served its purpose, but so does Frontpoint. I like my Frontpoint experience. I have been able to call and get somebody at any point. I can use an app on my phone, which is great. I can do a remote disarm and arm, and in that regards, Frontpoint is better than the system I had at Ackerman. Frontpoint is also fair-priced. Although Ackerman was a lot cheaper, I didn't have the bells and whistles that I have with Frontpoint.

I'm from the city but my fiancé is from the suburb so she was hesitant about moving to the city. One of the stipulations was that we had to get a security system. I started looking and it was between Frontpoint and one other company. They both had the same features that we wanted but the availability was a big part of our decision. Also, they wanted the money upfront and it was like $300 with Frontpoint compared to $1,200. On top of that, the customer service was really nice. That's not a big flashy point but sometimes, customer service can go a long way.

I researched Frontpoint a little and I liked their price, the monthly charge and that I could install it myself. Their reps walked me through everything. They set the equipment up with me which took around 40 minutes. If you have electrical stuff around though, it sometimes calls for a special security patch to put on your wall that I didn’t know about. But they got that straightened out, so it’s working fine. I have the basic package and I’m satisfied with it. I feel very secure with it now.

I got into a new condo and I wanted to put a security system in it as there was none when I moved in. Everything about my interaction with the Frontpoint sales reps was wonderful. I got the package and I set it up. All the directions in it worked fine. My system has everything I need and it has the motion detectors and the thing at the front door. I don’t set it when I’m inside because of the motion detectors and unless the dog and I have left. When I have some trips that I take, I set it when the dog goes into a tunnel. Moreover, the cost was very good for what I got. Although two beeps scare my dog, Frontpoint is terrific and I am very satisfied with them.

The payments with Frontpoint were lower and the equipment was a lot cheaper compared to other home security companies. I did a bit of research on Frontpoint before I purchased my security system in my home and the representative was good. He was very courteous and professional. The installation was overwhelming at first, but I looked at some videos online where Frontpoint had already had somebody setting it up with the video. After that, it was simple. I even called them with the video and somebody on the phone helped out a lot. The instructions that came with the system was a little complicated at first, but, later on, the video and the phone brought it down to where it was a lot more simple than I thought it was gonna be. I got the standard features in the system and I am happy with them.

Three of my properties - one commercial and two residential - are covered by Frontpoint. I like the remote as well as the ease of installation. The cost seems very reasonable as well. During the initial startup, their reps were able to answer all my questions. During the installation, you put the devices throughout the whole house, call Frontpoint up, and they program everything in a few minutes. It's very simple. The systems are up and running and they were easy to be programmed into my phones. Access and monitoring are very simple. Then, once, a door sensor went bad on me at one of my properties and Frontpoint replaced it immediately. Use Frontpoint. I've already turned Frontpoint on to multiple friends who are now using them.

Frontpoint was on the list of the top 10 and best in the country I know and I purchased the system to secure my house. I travel all over the country and I am on the road all the time. Now, I feel safe that my house is covered by Frontpoint. The customer service representatives I dealt with were really good too. They're really easy to get a hold of and they've helped out with everything that we've needed. They told me to call when I was installing it. The instructions for the installation was really self-explanatory and easy to follow. But I did call them and they helped me through the sealed system. They explained everything and were great.

We purchased Frontpoint when we moved to a new home and I liked them better than our previous home security provider. I like the entire package and I love that when I researched security, it has always between Frontpoint and ADT. ADT seemed to charge a stand-on while they've been in business since the 1800s and here is a new start-up company that was pretty much wiping their business away.

Some of my neighbors got security systems, so I decided to install one myself. Besides that, we are going for vacation to Europe for almost a month, so I wanted to have extra security. Being that Frontpoint had the highest rating, I went with them. The setup process was faster than one can imagine and my interactions with the reps were perfect. When I was on their website, reading about the options and all the information I could get, I got a phone call from them. The installation of the system was easy. I got a lot to-do with the computer, so for me, it was really a piece of cake. Frontpoint's cost was not the best, but also at the same time, it was not the highest. It was fair, and I like the features that I have in my system. The alarm went off twice because of our mistake, so we deactivated the system right away. I like Frontpoint. I have been with them for about six months now and so far, so good. Go for it.

I wanted to have a basic home defense and make sure that my house is safe while I’m gone. The rep from Frontpoint gave me a very informative talk which got me convinced by the end of it. I did the installation myself and the instructions were super easy and well-explained. The quality of the equipment is good although one of the window breaking detectors fell on the ground, which wasn't a big deal, I was able to put it back. Despite that, Frontpoint is definitely worth it.

We were moving into a new home, and we wanted to get a security system. A friend recommended Frontpoint to us. We called them and spoke to one of the representatives and described how our house was laid out so they knew what we needed and we had everything delivered within a week and installed it myself, which is the way I wanted it, I don’t want somebody coming to my house to do this. We use the system’s smartphone features to arm and disarm it. I’m happy with the system, it’s doing what it’s supposed to do.

I’m completely satisfied with Frontpoint. They've been professional, friendly, helpful, and courteous and the quality of the system is good.

The Frontpoint security system was already in our home when we bought it. We used ADT's home security system in the past, but compared to it I love our Frontpoint system and it's easy to use. When I first got our subscription, the sales reps sent me a a whole new set-up, including a new panel and new equipment except the door sensors, because the previous people didn’t leave their code. The features offered in our system are great and I like them all. I have multiple exterior doors on the system and I like that my sliding door is on it. I also have a motion sensor. But at some point, I'm gonna add cameras once I can afford to buy them.

Before choosing Frontpoint Security be very aware how painful it will be to cancel. I have many complaints since I started my services, until I decided to cancel their services after my contract of 3 years was going to end. I called them 2 months in advance and they informed me to call back when the contract is expired. 1 day after the contract expired, I contacted them again and I was informed I have to stay with them 2 additional months to terminate it as the contract automatically renew once it expires. Now, I received a call informing that it’s only possible to be done with a formal letter via email. And as they need to receive the communication 30 days in advance, I’ll probably have to pay 3 additional months! Simply unacceptable.

Somebody destroyed my door knob trying to get in my house. So, I got on the website to see which one was the best alarm system that you can buy and Frontpoint was number one. The rep was upfront in letting me know what was going on. He set up a deal for me that he said would save me some money and it was hard for me to turn down.

We bought a new house and decided to use Frontpoint. They had an easy self-installation and was more affordable. The guy that we communicated with when we purchased the system was spot on and was able to answer our questions. The installation was very simple to do, but I had some issues getting a couple of sensors to connect and I had to have customer service help me but they were able to help quickly.

The sales rep I reached out to from Frontpoint was very friendly and informative. The rate was also good. They sent the kit to me and I just plugged it in. The instructions were easy and the features were simple and easy to understand. I like the feature where I'm able to turn the system on and off from my phone. Also, there have been times that I set the alarm off by accident and as soon as I put in the key, I don’t have to worry about the police being called. No false alarms. However, the system went off one time when I didn’t have my back door locked completely, and the motion set off. The team at Frontpoint called to let me know that there was movement from downstairs. Overall, I'm very satisfied with Frontpoint. They’re doing what they’re supposed to do.

My husband works away a lot and I wanted to feel a little bit more secure in our home. I was looking around for a security system and then, I saw Frontpoint. They called and gave me a bunch of information. I liked what I heard, it was reasonably priced and we went with it. The rep worked with us. He was wonderful, very kind and patient. I love the customer service that I got. The guy we were talking to was available if we needed him and he explained the installation a little bit to me before we got it. My husband was able to look up on YouTube how do it and it was very simple. The equipment has never let us down. When the electricity goes off, it still does its job and everything that the rep told us that would happen was true to what it is. It’s good quality. The doorbell camera is wonderful and we enjoy having that. It’s easy to fix if the electricity goes out or something happens with the WiFi. It lets you know by blinking and we’ve never had any issues with it.

I'm trying to live in my own place and I haven’t been living away from my parents for that long. And even though I'm in a pretty safe apartment complex in a good part of the town, it's in my personality to expect worst case scenario so I thought it was very important to have a home security device. I was comfortable with the monthly payment that I was able to get from Frontpoint. We got two sensors in that system which was a fair deal. The guy who was helping me knew how to set the system up for me. Also, the directions were not confusing at all, so I was happy about that.

I purchased Frontpoint a few years ago after doing some research and have had nothing but trouble since. They glazed over the contract term and my monthly fee has increased from $35/mo to $48/mo. I also didn't get the equipment I was promised and that took days to resolve. While DIY is definitely less expensive initially, I would consider another company as I feel they have ZERO concern for their customers. It's not so much the price that bothers me, but the bait and switch tactics I feel were employed. I also have my system in a drawer and have asked MULTIPLE times for my monthly fee to be reduced since it's not in use. Eight months later, I'm still paying for a system that just shows me the weather. All of the door magnets and glass break sensors are in a drawer. They go off from time to time when I rummage through that drawer looking for things that are actually useful to me.

We love Frontpoint. It's been very helpful because even though we're not at the property, we can actually monitor stuff. The board is good and we like all of the features. You can even turn the system on and off with the smartphone features. The system is the best we've used and the cost is fair too. I'd recommend Frontpoint to everybody. We've tried other security systems but didn't like them. Frontpoint is wireless plus they walked through the whole thing and it was very helpful. Then we did the installation ourselves and it was good. The representatives have all been good too. Every time we've had a question, we could actually get it handled. We could call them and they helped us walk through it.

My other home security system was outdated and I looked into getting one. Frontpoint was the first one I called and the rep gave me the information on what to expect. The installation was good. Everything was wireless and all went through my home’s WiFi. I mounted everything up as required. I anchored the motion sensor to the wall. I had one upstairs and another one downstairs. I have the same number on the smoke detectors. The battery seems to be good and I haven’t had any issues on the features and its quality. Everything is remote and anything that I can use wireless through an app on my phone, I am more in tune to use it.

I saw Frontpoint had high ratings on Google and interacting with their representatives has always been pleasant except with one agent. I reported that and it was handled. It has always been good and secure when I have to call in. I ask the same thing every time and they answer me. Installing the system was not that hard. I did it and it was straightforward. However, the recessed door sensors are way too big compared to the ones that you stick on the exterior of the door. Nobody’s gonna want to drill a hole that big on their door for something like that.

The home we moved into had a different security company and we were just going to keep it up. But we found a better deal with Frontpoint and went with them instead. The system was easy to set up. In fact, I got another system at my daughter’s house, and setting it up went really smoothly as well. The price also seems to be fair although my son got a system as well and he’s got a little better rate than I do. We had some issues there with trying to figure out why he was getting a better deal. Frontpoint did drop my price a little bit but I think my son still got a little better deal than I do. I even shopped around but I couldn’t find anybody that could beat what they offered, with all the features that they include with their package.

I had ADT in the past but it was easy to break into. I agree with what people said that anything can be broken into, but I feel more secure with Frontpoint. It was rated one of the best. The reps have been very good and very useful to me especially when I couldn't get everything to work. They very painstakingly waited and helped me through each one. However, one of the channels on the board didn't work for one and it didn't work for another, so that channel is still out. Also, we have five birds and they can make the same sound and set the system off. I had to send the system back but Frontpoint figured it out. I have several lines of security and Frontpoint is one of them. The cost is fair, the smartphone features are easy to use and the overall functionality of the Frontpoint system is excellent.

Frontpoint had a lot of customer ratings and they were highly rated. When I was trying to install the garage monitor system, the guy who was with me was very helpful. It was on the phone, but still as hands-on as he could be. He was a very good representative to work with. It turned out that I just needed a new garage door opener. We couldn't get it to connect because the garage door opener that was installed in the house was dated.

I've had very good interactions with the Frontpoint team. The young boy I talked to was excellent and he explained all the products they had and the options. We got right to the point and got what we wanted. Frontpoint's security system is wireless, easy to install, and very simple to operate. I got enough units to put in every office that has a window or door, and stuck it out on the corner. It’s only adhesive.

We wanted a home security system, did a little shopping around and decided on Frontpoint. It had lots of options that other folks had too but we liked the flexibility of it. We could adapt it as we needed to, and add and subtract. We've also been pleased with the customer support we've gotten since we had them. We can always call, they'll be glad to answer questions or walk us through things. They talked us through the installation, and it went easily. They were also patient with trying to figure out if we have any issues. We had some problems with the hardware. It may have had something to do with the WiFi and the network connectivity here in the house but we tried to resolve those things. Whenever I call them, I get someone to speak to me quickly, and they are very helpful and friendly. know that if I call, things will get resolved quickly.

I wish I didn’t purchase the Frontpoint security system because I had realized that somebody could just come in and unplug the power cord, and then it would no longer work. Burglars usually specialize in getting around that type of stuff too. If you have a Frontpoint sign on your lawn and somebody’s familiar with that type of system and how it works, then it won’t take much. They’re in there and nobody’s gonna get a call. So it’s a waste of money. $40 is coming out of my account and it’s absolutely useless.

Frontpoint's system is an easy set up and very easy to use. The Frontpoint reps are okay and while they didn’t assign one to me specifically, they’re always picking up when I call. They can get me what I need. The features of the system are not bad and the system itself is more or less what I pay.

I called ADT a couple of times and they didn't really get back to me so fast. But Frontpoint acted really fast and they offered a very good price at the very first call. Also, I checked the ranking and saw Frontpoint comes first. The reps were very nice when I called and informed me about their product. I like them. Then, I did the installation by myself and it was easy for me. The instructions were very clear. But there are some improvements they can go. I have cameras but I can't use my Fire TV or some other devices to watch the live video. With my Nest, it’s all there and I can just say, ”I can’t see the front door,” and then I can see it. But with Frontpoint, it seems like I can't really do that.

I was looking on a website and Frontpoint came as the number one system in my area. I checked one other company but by the time they gave the pricing, it was a lot more than what they were saying on the website. Also, I wanted something that was wire-based and wanted something to see something that I can access through my phone so I went with Frontpoint. The cost is pretty fair. Then, my son did the installation and he ran into a slight problem but he got it installed on the same day. And when I called for the extra equipment, I was the one who installed that. I ran into a slight problem as well but the customer service representative over the phone was able to walk me straight through, and I'm not tech savvy.

I like the price point that Frontpoint had for the type of system that I was looking for. They also had live monitoring, where they would call me if something happens or inform us about it. I worked with a guy named Dane and he was great. He didn't pressure me into anything and just walked me through. They wanted credit card down and I couldn't supply that at the time because everything got stolen when my house was broken into, but they were able to work with me with that. When I got my card, they worked with me very well with that as well.

My experience with Frontpoint's representative was nice and easy. Everything was done online then somebody reached out to me and answered all the questions. The self-installation was super easy and compared to my old system, Frontpoint is better. In fact, my old one was not functioning anymore and that was why I purchased a new system. The Frontpoint system does almost everything I want but some more flexible arming options would be good. At night, we arm with motion in the basement and you can get there by going in a backwards way of setting the system to "away" and not to sound an exit alarm. But overall, the system has been good.

We just moved offices and we needed a trusted and available security system that was easy to set up and didn’t require a bunch of wiring. Frontpoint has a better technology stack and they're not as old school. Dealing with their rep has been okay, except for this one issue about permits. When we had the system installed, they let us know that we needed like a burglar permit from the city. But we also had these panic buttons activated, and they didn’t tell us that it was a separate permit. Then somebody accidentally tripped off the panic button, and then the cops arrived thinking it was like a stick-up situation for a bank. So, we got dinged by not having the right permit for our alarm system.

Frontpoint's services are a bit cheaper than those from my previous security system provider. Also, their reps have always been helpful with any questions I've had with the new system. The instructions they provided for installation were very clear. However, there was one time when I had a question about silencing some of the things that were local, like the door chimes. I wanted those silenced and they were helpful in showing me what to do. Additionally, Frontpoint gave me a trial during which I could activate or dismiss my alarm system from my cell phone for a few more dollars a month. I would rather like to see that feature be made part of the package I got. Still, it's been a good experience getting Frontpoint. I work the night shift so I feel pretty good that my wife is protected.

Frontpoint provides better service compared to my previous security system company. Plus, their equipment was easy to install. Since getting them, customer service has been very good. When I had a little issue, they responded and fixed the problem right away. However, I hope they bring more technology in the future. They give me 1,000 clips a month for the video recorder for my three cameras that are recording anything happening in the car paths. The camera records for 30 seconds but then they only give 1,000. Still, the cost of their system is excellent and everything is working perfectly. I recommend this company.

I’ve read a lot of reviews, and Frontpoint really had great reviews about their customer service. I didn’t feel like spending money to really get a big installation, and their equipment is easy to set up and install. Everybody from Frontpoint has been fantastic. They communicate very well. They’re very helpful when I need anything or I had questions about equipment. They also helped us set up with the wireless stuff when I called them. They were great about getting everything set up, and tested, and working for me with no issues at all. I’ve recently purchased a bunch more equipment to install around my house, so they’ve just been really great customer service.

I live in a really small town and there had been four break-ins within 15 miles from my residence. There were also rapes being reported. So I wanted a home security system for my family. Frontpoint offers some of the features at the price point that others don't. The biggest thing that sold me was the ability to continue security with a power outage or if an intruder does break in, they can’t smash your monitor and continue doing whatever they wanna do. In addition, the fact that it works off of a cell phone tower to signal instead of other means that other companies use, I thought it was better.

I was interested in a security system, and I did some research online then went with Frontpoint. The self-installation of the system was really simple and easy to do. There were sufficient instructions provided. The system has features that are perfect for what I need and whenever I need it to, it does what I expect it to do. Also, whenever I have called in, everything went really well with their reps. I was always really happy with what happened.

We built a new house and we decided to get a home security system. We had ADT for many years in the past but we were looking for something a little bit more economical, and more of a focus on what we needed rather than a lot of stuff that we were paying for but not getting at all used at. We liked Frontpoint's cost and its flexibility in terms of tailoring it to what we need as well as not having a long term commitment. I shopped around a bit and Frontpoint is not the cheapest or the most expensive out there, but I feel I’m getting good value for what I’m paying.

We have a summer home and we’re not always there, so I wanted to have a little extra security. I have ADT at my business but I went with Frontpoint because my brother recommended them. We got their minimum package and it's perfect for what I need it for. It does exactly what I want it to do. My son-in-law set up the system in half an hour and it was very easy. Using it is easy too. I would like to be able to have a remote video access though. I was planning on buying the cameras to do it, but we don’t have internet set up with our house. That aside, every experience I had with their customer service was terrific. They were excellent. It has been a terrific service.

I called Frontpoint and asked them about their basic stuff, like their set-up kit, and the guy told me it came with the two door sensors and the window sensors. That was really all I needed and that was what I bought from them. Also, their system was wireless and you can set it up yourself. One time, I had few questions, so I called them. They answered my questions right away and got my issues fixed. The quality and cost of the equipment are good and it was extremely easy to set up. It's the type where they tell you what to do step-by-step and there wasn’t much thought that had to go into it. If you want something that you can set up on your own and that stays monitored, go get Frontpoint. They’re extremely quick when the alarm goes off. They helped me out and I've had no bad experience with them.

I read somewhere that Frontpoint was rated one of the better home security system companies. I also liked their cost and it seemed very easy to get the options that I wanted with them. So, I signed up. When I called them for the initial purchase and for an issue with a sensor, the reps I talked to handled my situation as best as they could. But the instructions for the installation of the door and window sensors could’ve been clearer. The set up took a little longer than I expected and that could’ve been for the directions not being clear on the door and window sensors. They would tell you to put the sensor on the door while it’s shut, but when I did that, it would register the door as open and it was very confusing.

I had wanted a home security system while my husband was still alive, but after he passed away I decided to get one. The Frontpoint system matched with the cellular system and I also like that it was something that I could do and I didn't have to have strangers come in and install it. My grandson and I worked together and it took a while to figure out the installation, but it got better once we did.

I’ve been pleased with Frontpoint. I got online and checked on different people with other products, and I checked how up to date, how sophisticated, and how compact Frontpoint's system was. The system I had before was very archaic. I had a control box in the attic and that was bad. Frontpoint's system is a lot more up to date with what it needed to be by today’s terms as far as looking at benefits. It came highly recommended by an online site that was comparing all of the different systems. I'm fairly pleased with it even though there’s one who complained about the switch and everything on it. I still use it. At night time, I just lock it down really tight and anybody who comes in the front door is a dead man, as far as I’m concerned.

I moved into a house and I wanted to be safe since I'm a girl and usually alone there. I purchased a security system from Frontpoint as a preventative measure. I have it for a couple of months now and I love it. The features are amazing and I do feel safer. I keep the system on all the time. Then I have my dogs and it's perfect. If someone would ask me about Frontpoint, I'd tell them to get it immediately because it's great.

Somebody stole my stuff and I looked up security providers on the internet. Frontpoint seemed like the best one but I don’t think it is because you have to set it up yourself. You're supposed to find these instruction videos and follow them, and they're not so easy. When I called, the guy that I talked to wasn’t very helpful. He just wanted to get me off the phone and I have to call him back. The window sensors go on the wall and during the summer, when it was warm, they just fell off. Also, I have never been able to get the camera to work right. Frontpoint set it up on a window and I've never been able to get a good picture. I signed a one-year contract and I’ve had it for three months. My experience with Frontpoint has been a nightmare and I’ll probably stop the service.

I looked online and came across Frontpoint and I saw that Frontpoint had very high ratings. There was also self-installation and it looked easy enough. I worked with them and found that they had good customer service as well. They made payment easy too. The lady rep asked us how many openings, such as doorways, that we have and where we wanted to put our sensors. We have a window sensor and she asked me how many of those that I wanted and if I wanted the doorbell thingy or all the other extras and stuff, and I told her no. She was very interactive on getting everything sent to us. She told us the best places to put the sensor, which was immensely useful because I couldn’t imagine trying to figure out ourselves and then putting it in the wrong place. We didn’t have to do any drilling or hammering, so the installation was simple and nice.

I did a lot of Google searching and Frontpoint kept coming consistently in the top three. They seem like a good choice, and I’ve seen some positive feedback online. Their price was reasonable as well, and the do-it-yourself installation was cool, which was a big seller for me ‘cause I have more control where I could put the equipment.

We previously had a more traditional old-school wireline service. We ended up moving and wanted to have a home security system. But we thought we were overpaying for what we got. So, we did some shopping and switched to Frontpoint. The price was important and the general simplicity of it was attractive. We could also try it for free and if we didn’t like it, we could send it back.

I got a home security system from Frontpoint due to burglaries in the neighborhood and the experience has been good so far. I did online research of cost, installation requirements and system capabilities. I liked that I could do most of the setup myself without having to incur installation fees and charges. During the setup period, the reps were very helpful over the phone. They troubleshooted and interacted with me to get certain components up and working. I had one device on a window that wasn't functioning properly and they worked me through testing ways to see if that would solve the problem. When it didn't, within five working days, I had a new replacement piece out to me and they worked with me over the phone again to get that component integrated with the rest of the system.

When we first bought our home, we had a guy from ADT and they kind of messed things over. At the time, Frontpoint had the best reviews and their reps were awesome. And when I called and talked to one of the representatives over there, they were really nice and didn’t beat around the bush. Frontpoint's customer service reps were very friendly, too. So, we decided to get a security system from them. My husband installed the equipment and said that it was really easy.

Frontpoint was referred to me by a friend. Its cost and the quality of the system are good. I did the installation of the system myself and it was fine. It took an hour or two. Also, my system has good features.

We are very cautious about the new construction area, so we want to have our house secured during the other construction going on. In addition to that, there was some incident where my wife heard somebody knocking on the roof one midnight. So for safety purposes, we chose to purchase a home security system. The sales reps at Frontpoint are very patient and knowledgeable. They also understand the problem and what kind of product is more suitable for the customer's preference. Also, they're not in a rush to close the call. They always make sure three times whether the customer gets everything that they want, and they are satisfied with the answers. In addition, the installation process is straightforward and if we have any doubts, they will walk you step by step. They made the process of installation very simple and easy.

Frontpoint is a great security system to have and I’ve been satisfied with it. I’m at home by myself now and so, I needed a security for my doors. I had a system but it went out on me. Also, it was wired and I didn’t want it anymore because someone can cut the wires. I went with Frontpoint and I love it. It’s also much cheaper than the one I had. Their reps were friendly and helpful. I like the system very much. I wish I had ordered another glass breaker because I don’t have one for my patio room and there are a lot of glass in it.

I wanted a camera so that I could see who comes to my door, and I went to Frontpoint because of its cost. Their people have been really great and helpful. They always really help me out whenever I call and they always answer. There was never a wait and I talked to them right away. I wanted the doorbell and they didn’t have it in stock, so I tried the camera to see if it would work. The installation went fine. My only issue with the camera was that I would have had to get it installed some way because I could not have the cord just everywhere outside.

The reps from Frontpoint were really knowledgeable, and helpful in getting all the devices that I would need for our house, and not trying to oversell for certain things. Everybody helped me get what I needed. The sales guy talked to us about where to place certain things, and what devices that we would really need for the house. Frontpoint has a very modular system. You can pick and choose how many sensors you want, motion sensors, or if you wanna add cameras. The installation instructions were pretty easy. You could do it on a phone app and it just walks you through how to do it. The system has really good cost to quality. I’d recommend Frontpoint.

Frontpoint had an amazing salesperson and the same can be said about their customer service. I have a store and every time my alarm was triggered for any reason, their people were on top of it. The system installation was easy too and it took 20 minutes. The system features were very easy to follow and easy to work with too. My Frontpoint is top stuff. I’m very happy. I will recommend them to anybody. Right now, I’m trying to get a property on my own. I would like to have the same set up with Frontpoint in the future.

I've been using Frontpoint for six months now and it's been great. My sense of security is much better. I wanted to get a home security system so I can sleep at night and not be worried. Frontpoint's reviews online were good and I also liked that you could add components as you go along. Their customer service has been really helpful and I've had great interactions with them. I installed the system and it was easy. I've recommended Frontpoint to several people.

The price of Frontpoint's security system was reasonable and they were able to do the job the next day, whereas ADT was not able to do that when I needed it. The installation took too long, though, and it took two hours for everything to be set up and running. But otherwise, it was okay and I figured it out for myself. But I didn't like that the instructions didn't say that after installing the system, I had to call Frontpoint to activate my system. I only realized that my system wasn’t active when I got an email from them saying that I needed to call them to activate my system.

We kind of live out rural and we wanted to have protection. I thought getting a home security system was the right thing to do and we do feel a lot more secure now. I also think we got a good product. We're very pleased with it. With Frontpoint, I could do the installation myself. I’m able to take care of whatever I need to by myself. We had also read the reviews and we really like what we purchased. The upfront cost with Frontpoint was cheaper too. So all in all, it’s a better deal.

I have a house in Virginia that is very old. It’s not pre-wired for anything and therefore a wireless alarm system was the obvious choice. My original intention was to purchase one of the SimpliSafe systems which sounded very good on TV. They used to have an affiliation with the NRA, but after the school shooting in Florida they negated their association with the NRA, and I decided I would never do business with them. So I got on the internet and sought out alternative wireless systems. Subsequently, I found out that SimpliSafe's system is a proprietary system that doesn’t work with anybody else’s software, whereas the Frontpoint system is decent and compatible with a number of other manufacturers’ products so I bought it. The reps at Frontpoint have been always very polite and helpful. If I had any problems or questions, they were answered before I hung up.

I purchased this house and I wanted it to be secure. I found Frontpoint online, I did some research and I liked what they had to offer. Everything came packaged with instructions and it was easy to set up. The installation took 10 minutes. Every time I leave the house, I use the smartphone features and I feel good, safe and secure knowing that I have Frontpoint. I would recommend it.

There was a time when I decided to use a different security system provider. I live out in the country, so whether I have one person or another, nobody’s gonna be local. Instead, there’s a call center that’s gonna call somebody. I tried Frontpoint and I've had great interactions with their reps thus far. Every time I leave my garage, somebody calls me because I forget to turn the alarm off. It is a natural instinct to start the garage open before I get there and I forget that I gotta turn the alarm off first. Even so, Frontpoint's system has a web app and that makes it easier. I do it all through my phone, so I can disarm it quickly and it works out well.

I live alone and there’s a lot of homeless people who moved into our neighborhood. A Frontpoint representative told me what they have and what they offer. I got their system and the installation process was easy. It’s do-it-yourself and everything’s numbered. Then I’d go onto the internet and say what door is what. Also, I can go and buy more stuff if I want. Everything is working fine and I haven’t had any issues but the only thing I would change on it is being able to set up an automatic turn off time. If I get up at 5:00 AM, it would turn off at 5:00 AM so I can go outside without remembering to shut the alarm off because that might shock up. Other than that, the smartphone feature is handy and works great. Since the system uses the cellphone and not a Wi-Fi deal, that’s a big selling point especially for me who has Wi-Fi outside that's very easily cut. So, I would recommend Frontpoint.

I compared several systems and Frontpoint was the best one for our needs. Any questions I had, their representatives answered me and they know the system as well. Also, I did the installation myself and it wasn't difficult. Right now, everything’s rolling along peacefully. It seems that the system will do what I want. I would recommend Frontpoint to others.

So far, my experience with Frontpoint has been okay. The installation of the system took about 30 minutes and it was fairly easy. However, the system is a little expensive and there are some technical issues like the sensor not being responsive. I would have to walk three or four times before it goes off. I did everything that was suggested like pretending I left and everything stood still for a good three to five minutes. And then, I tried to walk across the sensor. It has to be walked at least three times before it sees me. I spoke with the representatives from Frontpoint and they were professional but they were not able to resolve the technical thing with the sensor. But aside from the sensor, the features in our system are fairly decent.

Frontpoint is one of the best systems out there and I own it. I researched it online and it came up one as of the top 10. The rep that called me was a very good rep. He wasn’t trying to be all pushy and sell me stuff I didn’t need. He took down what he thought I would need and gave me my recommendation which turned out to be exactly what I needed. Installing the system was easy. If someone like me can do it, anybody could. The equipment worked great with my phone. That's all I use and I love it. I'm 100% satisfied with everything Frontpoint has so far and I recommended it to a few people already.

I didn’t want myself unprotected. My daughter has Frontpoint's home security system for a while and it seemed to be simple and working good. I got two systems with them--one on a business that I've had since May and one on my home for a longer time prior to that. The installation was pretty straightforward. Also, the cost is reasonable. And so far, I have no complaints about the company. When I had one sensor that kept giving false positives on my business alarm, I called them and they sent me out a replacement sensor ASAP. Since then, there have been no issues. From my experience, Frontpoint is hard to beat.

I like what Frontpoint is offering, and they are ahead of the game. Not everybody else is doing the same thing as Frontpoint is doing, like wireless and remote stuff. Their reps helped out a lot. They had knowledge of their own products, and anything that I needed, they were able to find it quickly, and ordered it if I needed to order it. You gotta use certain products they offered. It’s not you can grab whatever camera you want or any doorbell you want. You have to use a specific one, and that’s it. If you don’t use, there’s drawback to it.

We purchased a new house and we thought it was time to get a home security system. Frontpoint seemed like something that would be easy to work with and they had good reviews so we went with them. Their reps were very informative and polite. Thereafter, installing the system was really easy. Everything was very self-explanatory and it was a color by number kind of thing. Since the installation, I've been loving my ability to access my system through my phone. It's been perfect and I don't have to worry about forgetting my alarm. I got it for a really great price too. Other people should definitely consider Frontpoint.

I live in Georgia and I purchased a security system for a rental property in Louisiana. I wanted to put cameras on the house so I can watch it until we fix it up. I already had AT&T's Digital Life where I live but I put Frontpoint on the rental property ‘cause it was much cheaper than what I have. The Frontpoint representatives were really nice. The instructions were simple enough for a non-technical person like myself to set it up, because I started it and then my husband finished it. He said that it was easy too. We were able to put the door monitor things on as well. I had some issues with setting the camera up and they walked me through it. I still couldn’t figure it out but a tenant moved in that time so I just didn’t worry about that part.

I wanted to have security in the house. I had ADT before and they were a little pushy compared to the Frontpoint I have now. Their reps have been excellent. When I was on the phone with the representative, I told them what I was looking for, gave a description of the house, and they put me into what I exactly needed for the price range I was looking for. They weren’t pushy in trying to upsell me on things I didn’t need. Everything was perfect from start to finish.

We purchased a home security system to be protected. We had another security system before, but we switched to Frontpoint since they're satellite and that was convenient. I was able to customize my package according to my needs and the features offered in my system are very good. The quality of the security equipment is very good and everything is pretty good with the overall functionality of the system. The customer service was very good overall and the reps have been very helpful. I installed the system myself and it was very easy to do with their help. We're happy with Frontpoint.

We used to rent so I had to go with the provider that was used by the property management. However, since we bought a new house, it was time to get a home security system. My Realtor gave me a discount code for a competitive system but I found out later that she uses Frontpoint as well and she loves it. I liked the price of Frontpoint as well as the wireless sensors which doesn’t require a phone line. The sales team was great and they understood that there were other products on the market. They worked hard to get me a discount to make it even more competitive and the agents knew their stuff.

We just moved to this area. I have four kids and I don’t know if I really trusted the neighborhood, so getting a home security system seemed like a good idea. I started investigating companies and Frontpoint was the first one that I clicked on. However, we were disappointed with the way that their reps talked to me. We were going back and forth between two different sales agents who were both calling us within hours apart of each other and telling us different prices. They offered us so much stuff for such a price and when we told them we can't afford that, they lowered the price. One of the guys lowered the price significantly and then the other guy called back to try to give the system to us with a higher price again. So, it seemed that it was either they were not communicating or they were trying to steal each other’s sale.