Frontpoint Reviews

Frontpoint's customer service was very helpful and they weren't pushy. It was like I was talking to somebody that wasn’t in sales. I'm in sales and I'm the type of person that needs to be sold. So, I can appreciate the salesmanship. But with other companies, it was different because they were really, really pushy. The self-installation process was easy enough. There was a little bit of a mix-up with one of the pieces of equipment that I got. The person that was helping me wasn’t aware that I needed an existing doorbell hooked up to my home. I didn’t know that I needed that. So, I have a piece of equipment that I’m not gonna be able to use until I get that installed. Other than that, everything’s been pretty good. I like how intuitive the app is and how everything was set up.

The devices on my old security system were crude, so I started looking online and saw Frontpoint. They sent everything in the mail, and then I called the gentleman and he walked me through everything. It took me a half hour to do it with being on the phone, but they were short on a couple of pieces, so they sent them out to me. Once we did the main door and the slider doors, the rest was very easy. The gentleman also told me to just call him if I had any questions. And my payment comes out of my checking account, which is nice.

I need a home security system for monitoring, and Frontpoint was the top rated. I used ADT before and Frontpoint responds faster. When ADT would get an alert, if they can’t get a hold of you or you’re not available, it takes about 45 minutes before somebody comes out. Frontpoint on the other hand has a more expedited system.

Frontpoint's reps provided everything I needed. They guided me during the installation which was easy. Aside from one of my sensors falling off the wall and not working, everything is great and it’s well worth the cost. I feel more secure that the place, with nobody there, is taken care of better. I’m very satisfied.

I live alone and I have a home security system for safety purposes. Frontpoint measures up so far compared to my previous provider and they’ve been good. Pat was wonderful and helpful in giving me the other options. Everybody else was such a big help and the process has been very great. My brother did the installation but he ended up calling to get some guidance. The system was giving us an issue so we needed to go back over and review what we had done wrong.

We have a new home and it had part of the home security system installed. I've also used the Frontpoint system with my other house and I’ve been happy with the equipment. Its price is decent and someone recommended it. When I was getting the system set up, I had to call in and get clarification on how to tie the system that was already here with the new equipment. The interaction I had with their rep has been great and tying the new system in to the former system was very easy.

I went to Frontpoint after I've seen their reviews and price. Compared with others security companies they have a good price. Their sales rep was very friendly and nice. They helped me well. The installation also went very smoothly. The system was easy to install. The door sensors are very small and nice. It's not that much visible and overall it's a good quality. But then the connection of our device wasn't that good. I called customer service and we moved around here and there and we found a good spot. It now connects to my mobile and it's working perfectly.

We purchased Frontpoint home security for the house that we bought out of town that we weren’t living in continuously. Frontpoint's price is much better than ADT that we have where we live now and they're very on top of everything. They call us anytime anything goes on and their reps were very professional. We were looking for certain things and we talked about cameras. But because we may rent this unit out at some point, they told us that people get weird with cameras around and I get it. I wouldn’t want cameras around when I’m there either.

I'm not home very often so I'd like to be able to manage it. Frontpoint was cheaper than some of the other home security system so I signed up with them. Their reps were very professional, friendly and they were able to answer any questions I had. I didn't order very much. I just had three sensors and two motion sensors. I did the installation myself and the experience was quick and easy. It took me about 15 minutes once I got it confirmed that it was all set up. The system features are okay. I paid extra though for the mobile app, which should've been included in the plan. Nonetheless, I like that I can check when the doors are open and close which gives me a bit more peace of mind. The quality of the system is all right. Some of the motion sensor's sensors don't pick up motions a lot of the time, but it's quick when doors open.

I needed a security system and looked at other companies, but the price of the company that I wanted to get was much more. Frontpoint's product was almost similar to theirs but a little less expensive. The salesperson informed me what day I was going to be receiving the equipment and what the cost was, and everything that he told me was correct. He walked me through and told me that the instructions were there. I asked him questions about the instructions and up to that point, everything was fine. I like the fact that the system is wireless and it was easy to install.

During my initial call with Frontpoint, the young man whom I spoke to was very helpful and polite. I got a system from them which was affordable enough. My daughter and son-in-law who have Frontpoint at their house as well were able to help me with the installation and it was a breeze. Now, I feel more secure when I'm away for an extended period of time. I feel a little confident about the wellbeing of the jewelry and other things in my home.

I have a home security system out of necessity and I have Frontpoint. Their representatives are friendy and helpful. Getting started with the self-installation was difficult at first, and the instructions were easy and vague at the same time. Still, I would recommend Frontpoint.

The Frontpoint sales person was pretty accommodating, as far as trying to give me the best price and the product. I mainly went with them because of the price. They gave a great deal, as far as trial period and then, they increased it when I was gonna send it back the first time because of the hardwire and the installing. Then, we finally got it all figured out and the rep said to keep it for an additional time period and it was free of charge until such date.

We moved down to the country, and we thought a home security system would be something wise to look at. My fiancé used to live here before and she had been broken into a couple of times, so I decided to get a security system for it. I was looking around to see the prices, and Frontpoint was a little cheaper. I called them for the installation, and they told me how to do it step-by-step. I got it setup, and then I called them again and they hooked it up for me. Since having Frontpoint installed, I feel really good when I leave the home. I got the sensors for the door, a couple of cameras, and a couple of motion sensors that came with the pack that I got. The security equipment has good quality. It’s worked really good. I’m happy with it. Also, the people are really helpful, and they call right away. They even stayed on the line with me once to check the cameras and to see if I needed the police out here which I didn’t. I’d recommend Frontpoint.

I had ADT but I wanted to try a different home security system and Frontpoint seemed to be a logical choice. Their pricing and the accessibility as far as the wireless connection made me decide to go with them. The salesman did an excellent job in explaining the system to me. When I was installing the system myself, the instructions were confusing. Programming the keypad was a big thing. I'm tech-savvy myself and the instruction was misleading to me. But the technical support did a excellent job in walking me through it and that was a great experience. I like the features of the system. It's simple and straightforward once you get it installed. Also, their smartphone is neat. I can check my system when I'm not at home, I can arm it and disarm it. I live in a good neighborhood and we all watch out for one another and Frontpoint is a little added security. So far, everything is good.

I wanted to update the house a little bit and use Frontpoint's system that has some smart home features on top of some security protection. Our Police Chief also uses and recommends Frontpoint. I worked with a great staff for the initial setup with Frontpoint and I liked the self-installation process a lot. It gave me a better understanding of the system and I found that it was quite simple to get set up. The system works great and I really like everything that comes with it. I’ve got all the doors monitored but my big piece was being able to add in things like the carbon monoxide detector, the intelligent smoke detector and the flood sensor. I basically have the brain now and, if I really wanted to, I can completely lock the place down. I also have the service that lets me use my smartphone. It's like the control pad and being able to keep tabs on everything that’s going on with the house remotely is really nice.

I purchased a new home so I looked into getting a home security system. I had ADT in the past and Frontpoint was way superior. I liked the ease of installation and the whole system is connected to a cellular instead of a Wi-Fi connection. So, if the electric goes out or the Wifi goes out, the system still operates. I also appreciate the tamper-proof abilities of the system. If the system is tampered with in any way, then it gives an alarm. You could tell immediately if someone was violating your perimeter in two seconds. Their system is self-sufficient.

It's been four months since I've had a Frontpoint system. I liked the ease to have it installed. It was do-it-yourself. Also, it's wireless. Every time I called their reps, they were very helpful in resolving my problems. I had to call at least twice, and they were very professional. While the cost is excellent, I don't like that I have to purchase something additional to have access on my phone. Overall, you end up getting a lot of quality with Frontpoint.

My house was broken into so I ordered what I wanted from Frontpoint and then added and subtracted things from the package since they have good ratings. I had this system in a rental house and knew that it was secure, because you could shut off the phone lines and the power, and if someone opens a door and then smashes the control unit, it wouldn't matter. The alarm still gets sent right away and needs to be deactivated. Even though everything costs too much, it was still fair with regards to the quality.

I live out in the country with my mom and I had some incidents with people coming on the property. I wanted to make sure that we're safe and that my mom is safe when I'm not there so I decided to purchase a home security system. Since I'm out in a rural area, I can't really rely on an existing phone line so we need satellite. I researched for different warranty companies online, what they offered and I went with Frontpoint because of their reviews.

My contract with my other security system was up, so I researched other home security system companies and went with Frontpoint. Their sales rep was very knowledgeable and helpful and their system was easy to set up. Their equipment is good. But they didn't have the cameras with the battery or with the solar panel ones. Their cameras had to be plugged in, so it wasn't gonna work for where I wanted them. Other than that, I haven’t had connection issues with Frontpoint, unlike my other provider who had trouble connecting and staying connected to their software. Overall, Frontpoint has been good and I have told a few friends about my experiences with them.

I moved into a new house and I wanted a security system for it ‘cause I’m in the main road. The customer service reps were very professional and they called back to follow up. They seem to know what they’re talking about. I haven’t activated the system ‘cause I’ve been busy and it was harder than I expected, but they'll be happy to help me when I call back.

We had a conversation with some friends about security systems and we decided to finally do it. Friends recommended Frontpoint and we had a good experience with their sales and customer service reps. We worked with the system and when it came, I installed it. I’m mechanically and electronically inclined, so I found it to be very simple. The way it was packaged and the way everything was described in terms of installation, it would be easy for somebody even if it wasn’t with a skill level as myself. The features were straightforward we could turn it off or on with the smartphone. It’s good and I’m glad that we did it. My wife and I talked about possibly expanding the system and adding some more of the detection devices.

When I bought a new condo, it was time for me to get a home security system. I had used different home security systems but what I like about Frontpoint is that I didn’t have to have a landline for their system to work. Also, if I need to move and go somewhere, I can take it with me, which is something I couldn’t do with the other systems. Additionally, I like the fact that if I have to give my key to somebody, I can give them a code that they can put in to set or unset the alarm. And that can be a temporary code that only lasts for so many hours, or it can be a permanent code.

I wanted peace of mind. I work a lot so I want to know that everybody’s secure at home. I purchased a security system from Frontpoint. I used ADT in the past but I didn’t do my research. They charged me a lot of money in taxes and surcharge fees over the span of the contract, which equates to a lot of money, and was not cost effective. But with Frontpoint, I was reassured that the agent is not out to oversell me any equipment that I don’t need. The agent kindly took the time, asked me how my home was built, advised me of the only thing that I did need which was the minimal, and they were able to save me a lot of money, and that let me know that it’s a good company and that they’re concerned about me.

When my husband decided to purchase a security system, we went with Vivint but their service was not compatible with our house so we switched to Frontpoint. We installed the equipment ourselves and that experience was cool. The system works but I do not like that the glass break sensor falls off the wall sometimes. Once it fell in the middle of the night when we were asleep and the alarm went off. That was annoying because we jumped up and got all nervous thinking that somebody was breaking into our house. My husband also said that the alarm is not loud enough for him.

We wanted to get a security system in place in the new house that we purchased. We called Frontpoint for information and the rep that we talked to really sold their system to us. She was professional, knowledgeable, very helpful, and extremely gracious. It was the best experience I had with security companies. Our system is priced fairly and its cost is comparable to other systems. Installing it was simple and fairly easy. My husband took care of it and he did the self-installation in one afternoon. We're so happy with the features offered in the system and we've had no issues. Since having the Frontpoint security system in our home, we feel secure.

I just moved into a new house and wanted a home security system. I Googled them and saw that Frontpoint had good reviews. The reps were awesome from setting the system up to answering any questions. The wait time was super short and when I called, I immediately got someone. They were good on follow-ups and the people that I've spoken to were super knowledgeable. Also, the installation went very well and it was seamless. The instructions were very good and easy to follow. I went with the package that allows me to turn the alarm on and off through my phone and I like it. The overall functionality of my system is simple and good. I get what I'm paying for but the panel is big and it made me want to hide it whereas it could look cooler or better. Still, I feel a little bit safer now that I have Frontpoint.

A friend of mine hooked me up with Frontpoint when I had a need for a home security. They had a cool doorbell camera so I went with them. I had an easy rapport with their customer service reps. They were genuinely helpful people and they answered everything. It didn’t seem like we went back and forth at all. When picking out the package, I went through logistics on my house, like how many avenues of egress or did I wanna go with a camera system or a magnetic brake system. I installed everything by myself and it was easy. The instructions were self-explanatory. I just mounted some stuff and plugged some stuff in. The window systems have VHB tape and it's easy to align. So far, the system's features seemed to work for what I need right now. I'd recommend Frontpoint. In fact, I've already told a couple of friends of mine who were looking for a new security system to try Frontpoint as they seem to work for me.

My roommate didn’t work so there was always someone at home 24/7 when I went out of town or when I went to work during the day. He moved out, so I had no one at my house for a week or two when I went on vacation. I was looking at Frontpoint and SimpliSafe and their equipment was comparable but SimpliSafe wanted almost $800 for the setup. I got that setup for less than half through Frontpoint. The rep knew every question I could throw at him and he was a good guy. Installing the system took me about two hours. I got some old doors in my house and I had to fabricate little blocks so they would match up better. Other than that, the installation went super easy.

I have a large number of firearms in my house and I wanted everything to be secure. The area I'm staying at is not a bad area, but it's not a good area either. So, I was looking into a home security system. My ex-girlfriend had Frontpoint at her house, so I also got Frontpoint this time. I like the features in my system. I had it once at my ex-girlfriend's before, so for the most part, I knew how everything worked.

The customer service representatives at Frontpoint have been helpful whenever I needed them. The system seems fine for me but I don't know if I will renew them. I think I’m being overcharged for it. I thought I was buying a deal that I can subscribe to for a period of time and then at the end of the time since I own the system I could change where it puts the number if there’s an alarm, but now they tell I can’t do that. That’s a disappointment.

I was gonna be travelling a lot and my wife would be home alone. So I looked into home security systems and in going through reviews online and looking at what everybody had to offer, I settled on Frontpoint. The salespeople answered all my questions and were very knowledgeable. Everything worked the way I thought it would. Frontpoint is also very affordable and if you don’t mind doing your own installation, using Frontpoint is super easy. The installation was simple and the instructions were very good. When one of the sensors didn't wanna sync up at first, I called and they got it all fixed.

I wanted an added layer of security at home. Frontpoint's customer service talked about their ability to connect directly with a police officer that's closest to the house versus a precinct, which made me go with them. There was a self-guided installation that they provided videos for and very easy instructions so the installation was easy for us. The features have been exactly what we've needed. The system works great and it's been exactly what we've asked for. We've gotten great customer service too. Their customer service has been top-notch and better than any other company that I've dealt with. Also, we've had very good support from them anytime that we needed it. Since we had the system installed, we feel more supported and comfortable.

We got a new ground pool in the back, so I wanted a home security system to make sure that my kids weren’t gonna go out and drown. There are a few popular home security companies, but our friends have Frontpoint and they're happy with it, and that's why we chose it. My husband installed the system. It's a very straightforward system and the features that come with it are comprehensive and laid out very well. The equipment has a very good quality and the smartphone feature is super easy to use. However, there were unresolved issues with the alarms, but our interactions with their reps were very positive. The Frontpoint system is a great value for the amount of money that we paid for, so I'm very happy and I absolutely recommend them.

A home security system was convenient and the price was a little bit expensive, but then it was average of the industry. Also, I could install them on my own. I saw the comments and reviews online for Frontpoint and their rating was quite high. The sales reps answered the questions and the customer service reps tried their best to help me solve the issues. I customized the motion sensor, the indoor camera, and the door and window sensors. Installing the system was straightforward but with the indoor camera, I needed to set up the IP and wireless setting. It was a little bit complicated and sometimes they have trouble in connecting. When I’m travelling, I sometimes accidentally shut down the wireless, and it’s a little bit difficult to reconnect. So, it had some issues but overall, it was quite good.

I liked Frontpoint since they were flexible and competitive on price. Their reps have been great. The installation of my customized system was easy and the quality of the equipment seems good. The cost of the system is fine.

We were looking and Frontpoint had the best reviews. The process was super easy. We didn’t have to worry about having anybody come and hook stuff up. Plus there was no original fee or anything like that for anybody to come out here. The reps were very professional and helpful. Also, the installation was self-explanatory. All they do is just send you whatever you’re getting for each window or door. There’s double-sided tape on it that you just hook up or put where you want and that’s it. Then you call or you just go in your app and you activate it. The system features are very good. We’ve accidentally tripped the alarm a few times and they contacted us right away. The system is very convenient to use and they’re always available whenever you contact them. It’s also very affordable for what you get. I love it for my wife.

I wanted a home security system that I could take with me and not just buy or rent the equipment and then have to leave it there. So, I liked that Frontpoint was portable and I could take it with me. I got their basic package, but I could add more things and increase the security level that I would want. Their customer service gentleman was very helpful and I had bought the system about three weeks before I installed it and they were able to postdate when my coverage would actually start being billed.

I have three kids and I wanted to make sure my family is safe so I decided to purchase a home security system. I'm currently at a rental property and the Frontpoint security system is something that I would able to take out and move myself. I don't have to worry about somebody else coming out to do the installation. Also, I've been with other monitoring services for multiple years and I decided to go with someone else.

ADT's security system was a lot more expensive than Frontpoint's system, so I went with Frontpoint and I liked my experience with their reps. When I was setting the system up, it was required that I call Tech Support, but the installation was easy. I added a few things to my package and the quality of my equipment is great so far.

My husband did the research and thought that Frontpoint is the best over here. He also installed the system himself and it was pretty quick.

We were unhappy with our home security system supplier. We switched to Frontpoint and they are better. I like the flexibility of the system because everything is wireless and not wired like the previous system was. Also, Frontpoint's system is more robust so we feel more secure. Their custom service response is very good, too, and when we initially decided on what features we wanted, their reps were very helpful. When we did the installation, it wasn’t that simple but we had lots of help from Frontpoint's reps. But some of the sensors are a little bit too sensitive. Sometimes they go off when we’re out of the house and there is nothing happening to make them go off. Frontpoint's customer service reps tried very hard to fix things but I wonder a little bit about whether the equipment is sturdy. And the stickers on the sensors don’t stick well, so they fall off and we get an alarm notice.

After somebody broke into our house, we decided to get a home security system. I saw some good reviews about Frontpoint online. As of now, Frontpoint is a little bit more expensive than the other security systems, but the service is similar. I reached out to the customer service at Frontpoint to set up the system, but I did the installation myself. The instructions are clear and the customer service helped me configure the sensors. However, some of the glass break sensors are too heavy to be with those Velcro and the glue. So, a couple of them fell off and I had to re-glue them. But now, they are okay. These days, everybody’s going to the smartphone feature. If these features could be available for even $2 per month cost, it would make a difference.

I researched on home security systems and it seemed that Frontpoint was a good system to go with. The reps were very knowledgeable and pleasant. I had a tech walk me through the installation and it went very smoothly. I customized my package and the quality of the equipment is wonderful. The cost of the system is very reasonable. I like that they take out a monthly fee automatically and I don't have to be dealing with billing. I told a friend about Frontpoint and she also got their security system.

The person who used to live in the house with me had Frontpoint in his name. Although he moved out, I was still paying for the account and I wanted Frontpoint to put it in my name but they wouldn't do so without doing a new contract. I was getting frustrated. I've been calling them and they'd always use the other name on the account. I told them that I should be the primary person there. The reps' demeanor was fine and had to do what they needed to do. It’s just that it wasn’t a simple process. So I had to redo everything to put the account in my name even though the house is my house and I’ve been paying the home security system for five years.

Thanks Frontpoint!

Frontpoint asked for my business and I gave it to them. I liked the rep and what he had to offer so I signed up. There are several wireless things around that I did the same thing and I had experience with the installation before so it was very easy for me. Also, I’m looking at adding some cameras and maybe some smoke detectors. Frontpoint's service seems to be pretty good so far and the cost seems fair.

Frontpoint has really good reviews and all the individual types of equipment that I can pick and choose if I wanted. Also, I like the do-it-yourself quick installation so I chose them as a security system for a new home. I had a general idea of what I wanted but I didn't know specifically and their reps were very helpful. They gave me enough information that helped me figure out what I needed versus what I didn't absolutely need. It was nice to be able to pick and choose. And the installation was super easy and very simple. One time, I had a question and I called in. It turned out I had a defective piece of equipment and they sent me another piece which I had a few days later so, it was great.

A family issue occurred that we felt the need to watch the house a bit closer. I was doing a website review of different companies and I ran across Frontpoint. I got introduced to their product and it looked good. The reps weren’t pushy and the information they provided answered all my questions so I had a very good interaction with them. The installation was straightforward once I sat down and understood how it worked. I had no problems at all. I went online and looked at the description. The product presentation and the boxes appeared to be of good quality. The security system is doing what we needed it to do.

Our experience with Frontpoint was just OK, until it came to canceling service. We were customers for almost 4 years, fulfilled our obligations, and the monitoring of the system was fine. The app worked. Our equipment worked, except for the cameras that were constantly losing connection. I'd have given them 4/5 stars to that point.

I called to sign up with Frontpoint and they charged me and did a hard inquiry on my credit, then told me there was an issue with my address so they tried to trick their system by putting in a false city and state, which obviously didn’t work. They don’t service my area, so now I’m left with still no refund- $382 taken out of my bank, and an inquiry on my credit score and nobody is getting back to me. I would not recommend this company to anyone.

The rep was very helpful and had a friendly follow-up call when I was signing up with Frontpoint. The installation, on the other hand, was not the easiest thing I've ever done, especially trying to get them to sync with the WiFi. I was trying to do it on my phone and then I tried to download it which took me forever. It was a little frustrating there. I finally had to contact customer service and it has worked since. But then, I continued to have an email issue pop up. I keep getting emails if the pool or the front door or the garage door is offline and I get an average of five or six of those emails on any day. Other than that, Frontpoint is pretty good. I haven’t had the alarm go off unexpectedly and the cost is cheap, which is one of the reasons I went with them. But I’m locked into a five-year deal now and I’m not certain if I’m going to continue that after the term.

I had a home security system which was installed by a bigger supplier that I didn't like. I couldn't tell whether it was actually working. I did some research, looked at SimpliSafe and a couple of other providers and found that Frontpoint had really good customer service. I went with them and I had people helping me with the process of setting their system up. I had a couple of problems that were managed through them. The process was really easy and I never had trouble working with people or getting their reps to answer the phone to help me.

We did an extensive review online and saw that Frontpoint's customer service is really good. Plus, we also like the aspect that we can move the system with us as we move and could install it ourselves while with other companies, they would have to come out and do it which costs extra. Frontpoint's reps have all been phenomenal and the installation was very easy. We customized our package and the features are super easy to use. Everything has been wonderful with the equipment and the cost is appropriate for everything we’re getting.

I ended up liking Frontpoint based on what I read then the initial sales rep got me setup with everything I needed. All was well with that part and the installation was fine as well. The system's features are also all good except for one really big issue. Frontpoint is lacking two-factor authentication and that's a major drop-off in security. A lot of my accounts have been stolen and hacked, and anything not protected by two-factor is susceptible to being taken.

All the other systems were much more expensive, so I got Frontpoint. I called them and they explained the system very well. Whenever I had a question, it was just one easy call, and I could ask them for help. Their system is also easier to install compared to ADT, which I had before, and from a security standpoint, they're the same. You just feel safe. I reordered some sensors, and they were too malfunctioned. Frontpoint replaced them and it was easy, but they were coming and did not function in the beginning. Also, I have one alarm that is not as noisy as it should be when it goes off and I would like it to be louder. It's on the first floor and I sleep on the second floor. Everything else is really good.

I signed up with this company in Nov 19th 2015 and had the alarm in our shop for one year and we canceled it on NOV 16TH 2016 not only did it not work well where the alarm would go off constantly by error and the tech team did not know how to fix it, but when we eventually canceled the account in 2016 they told me it was canceled and we closed down our shop as the lease was ended. Frontpoint fraudulently continued to take out money from my bank account for another 2 years for $49 per month and we ended up being ripped off for over $1,800.00.

I purchased Frontpoint for my business' security. I had another security system before but they had something that we just weren’t happy with. Frontpoint was who I was told to go with right then so I did and price has a lot to do with it. My boss said, “Yeah, let’s go with Frontpoint,” that I’ve never heard of before. I set up the system and it was so easy. The instructions were very clear. And then, I called their customer service so they could activate it. Frontpoint worked good and I like everything in it. However, the thing where you have to stick the contacts, they didn’t stick where they are. I ended up having to use Gorilla Glue on them. Their smartphone feature is very easy. The fingerprint code allows me in and then I can set or see if it’s set or make sure my driver has set it before they left, and then unarm it in the morning. I usually have my hands full so I unarm it before I get out of the car. Overall, my experiences with Frontpoint was awesome.

Installing the Frontpoint system was surprisingly easy. It only took about 30 minutes. The features are good and the app is really useful which we use the most. We put on the monitors and the indoor sensors at night time. We sometimes forget that the alarm is on, so a timer to turn it off in the morning would be a nice feature.

We had some issues in our former neighborhood and we wanted an added layer of security. My husband saw really good reviews about Frontpoint so we went with them. I installed their system myself and thus far, customer service has been great. The only issues I've had was through an inquiry online because sometimes I'm not available to take calls, and so a lot of my communication with Frontpoint is through the computer. Communicating with them took a while so I so I reached out on Facebook, and they gave me a call immediately.

After we had a break-in, we decided that it was time we get a home security system. Frontpoint was very well priced and they had very good reviews and so we got ours from them. The salesman answered all questions and my interaction with him was very easy and low pressure. After enrolling, the installation of the system went very smoothly. The instructions were easy to follow. The system is great and everything's in it. The quality of the equipment seems fine so far and the smartphone features also work very well. Having Frontpoint has made my family a little more comfortable.

A couple of years ago, my friend and I were renting a house and he subscribed to Frontpoint, and as far as our collective experience, it was pretty positive. So, I decided to try it out myself and so far, it’s been pretty great. The people at Frontpoint were professional. The initial conversation that I had with the sales representative was positive, and we didn't waste too much time because I pretty much knew what I needed as far as security goes with my home.

My husband does shift-work and our kids are now in college and there's nights I'm here by myself so my husband got Frontpoint for peace of mind. We both did the installation and I liked the fact that it was easy. The instruction was clear-cut and very easy to understand. It also has good features. When we first got started, I also had a few questions. I called and the online support was great.

I was concentrating between ADT and Frontpoint, and I chose Frontpoint for the features, price, and service. Their reps were very professional and the installation went well but they could improve it a little bit as far as some instructions because they have so many features that you could use but there were no details anywhere on how to use those features. It would be great if they could include an instructions manual rather than send us to the website or try to figure it out by ourselves. Other than that, the system features are great and I’m very happy. The main thing we like is the smartphone feature and we definitely feel more comfortable knowing the system is there. Everything is great and I would tell friends to give Frontpoint a call.

I've been extremely satisfied with the quality of my Frontpoint home security system. The equipment is really good and, because of the way my house is set up, I got enough sensors without having to buy extra. I installed it with their help on the phone, and the process was way more simple than I thought it would be. The customer service reps have been amazing too. I had false alarms because I kept going out my back-door downstairs and not realizing it was on, and then they would call me. Also, there were other things that I didn't understand about the system. Someone called me, and I was a little offended at first because he said they needed to work on getting my false alarms taken care of. But in the course of talking to him, I realized that I was misinformed about something, then he walked me through the whole thing and I understood it, and I haven't had a false alarm since.

I had a home security in the past and recently, I decided to get one again mostly because of my dog and that I live alone. I like Frontpoint a lot better than what I had before. I feel like I have more choices and more control over the system because I can set up and change things. Also, everyone has been super great and outgoing. They would stay on the phone until I got whatever I needed. I couldn't believe the first time I called up and was asking questions about it. I was able to talk to a human being right away and they walked me through how the whole process worked.

Frontpoint has good reviews. I purchased a new home security system for safety, and the installation was easy and self-explanatory. I spent an hour to set everything up. However, I'm concerned about how long they're gonna last because if one of the sticky pads loses its adhesiveness and it falls off in the night, then that's what will make the alarm go off. Additionally, when we set the alarm from the actual unit in the house, it seemed to take a while for it to come through to my phone. It doesn’t instantly sometimes and sometimes it takes five minutes. Still, the service so far is good. They've got an efficient customer service. The unit is very simple, too. Overall, I feel more secure at night having the Frontpoint system. I've also already recommended them to one person.

The house that we moved into had AT&T so the decision was really between Frontpoint and AT&T. Frontpoint was low of the things that run through WiFi. Those include home automation and I was looking for something that included home automation. But I saw reviews online and Frontpoint was ranked highly. Also, the three-year contract might be a little long but the price per month was competitive. The installation was super easy too. The door lock took the longest. Then I had to call back and they had to give me the code to get into that system to program the smart lock. I feel like that's something that a customer can do on their own but it wasn’t a big deal. We have the indoor camera, a smart lock and the touchscreen panel, and everything has been good so far. I’ve felt safe.

We needed to change providers because of the price point. Frontpoint is the same, price point wise, but we were wrapped into a bundle previously. We got out of it so I didn't want to re-enter a new bundle. The gentleman I worked with at Frontpoint did great. He was my initial point of contact and he got me everything I needed. Then I did the installation all by myself. It was very easy and the system is working okay. But I saw pictures of the panel being more of a touchscreen-looking one. I feel like I have an older version-looking one and since it sits on my countertop, I wish it would look a little bit newer and up-to-date. But the overall features of the system are good.

I needed to purchase a home security system for resell and value of my home. I like that with Frontpoint, I could install the system myself so I chose them. The girl that I initially contacted there was great to work with. She was knowledgeable and polite. She walked me through how all of it would work. I would like it to not cost so much every month though because we’re not in a high-crime area. But if I was in a high-crime area, it would be a good price. Installation was super easy. I have a 3,100 square-foot home and I did it in about 20 minutes.

Frontpoint is a home security system for the homeowner that wants to self-install and not get hung up with a big monitoring installation service that is gonna tear up the walls to install it. I've had Frontpoint security going on for seven years now. I just moved to a new house and bought a new system for it. I expanded the system in the new place to include a couple of cameras and some smoke detectors as well. The installation was good although I called them to get some help and they came through. It took me 3 hours to setup the whole system. Their customer service is really good. They're very knowledgeable and patient to walk me through difficult setup instructions without just reciting a checklist. They should keep doing what they're doing and not change the customer service. I'd also recommend them to friends. I'm very happy with the system and it's a good one for the price.

We had an incident nearby that got us in the mindset of purchasing a home security system. I did some research online and looked at the reviews of insurance providers. Frontpoint had everything that we wanted, so we went with them. I’ve interacted with their sales team as well as with their customer service department, and both were phenomenal. The reps weren’t pushy with sales and they allowed me to pick from the available options. They let the customer choose, as opposed to a lot of other places that tell the customer what to choose. We installed the security system ourselves and the installation was very easy. Besides, even if we had any difficulties, there were the instructions that we could look up.

Thieves- product is horrible and unusable. Cancellation fees are criminal. They make impossible to cancel and then charge you remaining months. Criminal company. Do not use - ever!!! Criminal -thieves!!!

If you're wanting your home to be safe with having an alarm remember that if you lose power for more than a day that your home alarm system will not work until you regain power. And the battery won't be fully recharged until 24 hours with electricity.

Frontpoint somehow got my phone number and they got a hold of me. I like what they had to say and I got their security system. The interactions I've had with their representatives have always been professional, polite, and knowledgeable. The installation was easy and it took half hour just because we taped all the things to the windows. The features of the system are good and everything we've got seems to be working for what we need. We also utilize the smartphone features and we get the notifications. We can look and check to see if the door has been opened. The cost is not too bad too. Having Frontpoint in our home is a nice little added extra security. It lets us know if the door or any of the windows have been messed with. I recommended them to my parents and I would recommend them to anybody else who'd ask me.

I had a break-in so that prompted me to purchase a home security system. I had an alarm system before but obviously, with the break-in that we had, that older alarm system was terrible because it was not getting monitored. Since the Frontpoint system is being monitored, if something happens and the alarms go off in the house, at least I would be notified immediately, so I’m a little more relaxed.

I was leaving out of state for a month and I wanted something to have a peace of mind while I was out. And I didn't really feel safe in the house without a home alarm, so I decided to get one. Before I got Frontpoint, I've never had a home security system besides some cameras, gate locks, metal doors, some dogs, and a 45. Then my neighbor told me about Frontpoint a while back and he seems real happy with it. He does his research a lot and he is into computers and gadgets. So, I knew if he has Frontpoint, they were good.

We bought a house and needed a home security system. I called Frontpoint and asked some questions. There was another company that we wanted to go with because their control panel was better. However, their contract required a commitment of three years and there were other things I didn’t like about it. I liked the Frontpoint reviews online and the ease of setting it up. The DIY setup is quite easy and you just put it on the window. I don’t want to waste time waiting for a technician to come in, and then have that included as a free service when you can just easily do it yourself.

I had read stuff online about Frontpoint, the pros and the cons, the reviews, the pricing and the easy installation. It was the combination of everything that made me choose Frontpoint. I had a couple of issues in getting signals with the installation for the windows but a representative fixed that right away. We went right through the installation and it went perfectly. But about two weeks ago, the system started alarming like crazy all of a sudden. I punched in my code to secure it but it wouldn’t secure. I punched it again but it still wouldn’t secure. Frontpoint called me and I told them there was nothing wrong. There was a fire signal and a garage door open signal. But I was in my living room and there was no fire. And my garage door had been open all day. We were sitting there and we had not touched a thing. We had not changed anything in the system since day one of installation.

I moved so I needed a security system and I saw that Frontpoint was number one for customer service. It was quick to call them. When I call, I get a live person and get quick responses back. I had one sensor that didn’t work during the installation but they sent down a new one right away. It was easy to set up. However, I wish the sensors were a little cheaper. I had the basic system so the features aren't that extravagant, but I like the cell connectivity so it's still gonna work if my power goes out.

We were first-time home buyers so we decided to try to protect our new home. We compared several home security system providers and Frontpoint seemed to be the best match for us. Their representative was wonderful. He went through and explained everything in full detail and answered all of our questions. We were very well-pleased. The system was not hard to set up as the instructions were very simple. Frontpoint's features and quality are great. It’s nice to know that our house is secure when we leave and when we sleep. We like the smartphone feature as well. It’s nice to be able to check on the house when we’re not here. So far, everything is working fine and we’d definitely tell a friend about them.

I bought a brand new home and it was in a new development. I'm a single mom and I have two kids. So, I wanted something to make me feel a little bit more safe at home. I got Frontpoint as a housewarming gift from the grandmother of my daughter. I got a couple for the door, the window, a couple of sensors, the smoke detector and everything else. There are definitely lots of choices for it. One of the features that I like about it is that it's connected right to my phone. So, if I'm already in bed and I forgot to set the alarm, I can set it right from my phone. I can see who comes in and out of my home too. When my daughter gets home from school, I know that she's home. And then, I can arm the house behind her, when she's already in. If I forget to disarm it from the base pad that I have on my console before I leave the door, I can also do it very quickly from my phone, so I don't have to run back to the kitchen.

I live on the island of Hawaii and in the area that the homes are being affected by the lava flow. I bought a system from Frontpoint and days after buying it, the lava made us evacuate from our home. We were never able to install it then Frontpoint refunded all my money and never made any bones about it. They dealt with it incredibly compassionately and there was one fellow in particular, a director of customer affairs or marketing, who was a wonderful guy. All in all, they did exactly the right thing, so in terms of being compassionate and generous, I'd recommend them very highly.

My wife wanted to go with Frontpoint and then I talked to them to get hooked up. The installation itself was easy and the system's features are good.

We live out in the middle of nowhere and so having a home security system would be a good thing. I looked up at Frontpoint's reviews and it looked good, and they gave a good price. The reps always answer when I call and are pretty direct. Then, the installation was fairly easy. I just stuck them all up on my wall, windows, and doors. All I needed was something that if a window’s broken or somebody came in in the middle of the evening, it would alert me, and Frontpoint does all that. I definitely feel better about it and I think my girlfriend does too when she’s here.

My husband died a year ago, so I've been living by myself and everybody's worried about me. My son-in-law checked what system was the best and the easiest one for me to operate and I got Frontpoint. Installing the system was easy and my son in law did all the work. I followed him around and watched what he was doing. He explained it and he didn't have to explain it twice. He also didn't have to do this and do that and do something else for two weeks before the system worked. It just worked. I've got two of those little black things that you can work without your phone and the features in the system are fine because all I gotta do is push a little button.

I put Frontpoint in my home and signed up for the service for the security of my family. I checked online and Frontpoint has the best rating in customer service in the ConsumerAffairs website. The Frontpoint reps had every answer if you have some questions. It was good dealing with them. Every equipment comes with the step by step instruction and I did the installation by myself. It was very simple and easy. My home had six different doors and when Frontpoint gave me the first offer, they only gave me five sensors. After one week, I talked to them and they sent me another fire sensor and other stuff for free. I have a keyboard, sensor and control in my phone for only $24 every month. One day, I forgot to put my password and they called in 15 seconds. They worked very fast on that. I have been with them for five months and I never had a problem. They were fantastic and they have excellent service.

I live in a great neighborhood and we built a new house. I purchased a home security system for my family. My brother, my dad, and everybody else had other local alarm system companies and they hated them. With their customer service and the response I got when I called them up, it was a lock. They answered the phone in a matter of seconds and answered my questions forthrightly. Every type of vendor out there selling their service got horrible customer service, but Frontpoint's reps were great from the first impression. The installation of the system was straightforward, but I wish they gave me a little bit more of the motion sensors.

I left our main unit, which is in Washington, DC so we needed a home security system. I liked that Frontpoint's system is completely wireless and you do not need to schedule them to come out. I did the installation myself and it was extremely easy. The instructions were perfect and anybody could do it. I own a home, and the best part is we have Frontpoint. They offer everything we need, but we can’t access the system on our phone with their basic package and that seems like a basic thing they should offer. Nevertheless, I definitely feel safer having Frontpoint. We bought another house and got it there too. It’s worth it and a good save. I wish all companies were like Frontpoint and I'd recommend them to anyone.

I moved from an apartment into a house and I picked Frontpoint because when I get relocated to DC I can take it with me. I like the fact that I can move it around because it’s not hard-wired into the house. That was the main selling point. Also, I read online reviews and Frontpoint has the highest reviews and the price range that I wanted. I set-up the system myself and it was easy. The installation was very cut and dried. I ended up miscounting and just had to add an extra window thing so I called in and their reps helped me.

My daughter is crippled due to medical errors and she gets educated at home. She's old enough that she doesn’t need a babysitter but we wanted a security system so that if we left her alone at home and anybody would try to break in, we'd immediately be notified. We built a safe room for her that she can go to, that is very hard to get access to and has the security console in there. So, if someone started to break in, she would go in the safe room, close it up and hit the police button. It's incredibly unlikely that something like that would happen in our neighborhood. But when it's my kid, I don’t want to take any chances.

We moved to a new area that I wasn't familiar with. My husband works a lot of late nights and travels a lot, and I wanted to be aware if somebody was breaking into the house. My husband read a lot of consumer reports and reviews and really liked the reviews on Frontpoint. Also, he didn't like the people that were installing the alarms for the other companies. I called Frontpoint about the initial install and did the installation myself. It went really smooth and the system was really easy to install. There are features for everything that I would need and the quality of the system is good. I really like the tablet that has the emergency button. I have that in my room because I like that if someone were to break in, I could just hit that. I like having that option.

The night before I was making a purchase on a different system, I decided to start researching a little more. I got online and Frontpoint’s name came up in the top 10 and then the top 5. Their reps seem knowledgeable and I saved a lot of money on the material upfront. They also got their product to me quickly and the installation was simple. They were on the phone with me while I set it up and it took us about a half hour. There was nothing to it. After that, we tripped the alarm several times before we got used to it and they were on the spot about contacting us.

I have a cabin and when I'm there, I'm off the grid. I was looking for a cellular based home security system and looked into about half a dozen companies. Since Frontpoint is cellular-based, I went with them. The account set up was pretty straightforward. We talked about my needs and the different options for sensors and motion detectors. Then we settled on what I thought I needed and they mailed the equipment to me. The instructions were very easy and I was able to install the system myself. They also got me through the installation. The features I got were the same as advertised and I was able to customize them as well. Their app works good, too.

I used to have ADT but I didn’t like their service. I searched online for high-quality and low-cost security system and found Frontpoint and a couple of companies listed. I talked with the representatives and thought that I felt best about Frontpoint. The installation was easy although I got on the phone with a rep to help me walk through the instructions. I also asked for help when my board was not working right when it got set up. I was on the phone twice with the reps and they worked hard to help me. They sent out a new battery and walked me through how to replace it. I got to pick what I really needed instead of too much or too little so I felt good about the customization. It was a good deal and I’m happy with it. I have Frontpoint for fire protection and when I had burnt food in the oven, it set off the detector. Their guys gave me a call right away. Frontpoint's service is so much better than ADT's.

I recently purchased a house and thought that a home security system might be a decent preventative investment. I went with Frontpoint and their sales agent was knowledgeable about the system they had. At the time, I already had a few smart home devices in my home and I called them to make sure that Frontpoint's system, the controller and hardware pieces that they were offering were compatible with the stuff that I already had. The system setup was quick and easy. It took a couple seconds to set up the pieces of equipment and turn on the system. However, I was a little upset because the system that I signed up for was not the system that I got. When I looked at it online, it was a touch screen system canned with this specific package that I ordered but when I got my system, it was the oldest model that they had.

My sister had Frontpoint, so we tried them as well. Everybody was pretty helpful and the set up was pretty straightforward. I had questions during the installation but everything was pretty smooth. It took us less than 10 minutes to install the system. The system has what I need and the cost seems reasonable. The app on my iPhone is pretty useful in turning the security system on. We've been pretty happy with Frontpoint so far.

When I needed a home security system, I researched and Frontpoint had the best deal. Their price, equipment, and service really struck me. Their reps were very helpful during the sales call and when I needed to have the account serviced. I got the package that was exactly what I wanted. I installed the equipment myself and I just call them if there were any difficulties. Their security equipment is of good quality and I like its smartphone features. It's a great system and I feel much more secure with Frontpoint in my home.

The reps with Frontpoint give great customer service. They are polite, helpful, understanding, knowledgeable and experienced. They have handled any request professionally. The installation process was easy and the quality of the equipment was good. Everything worked well and I like their reaction time to the alarm. I’m happy with the features, including the smartphone aspect of the system. We’ve had them for a couple of months now and they are easy to use. Frontpoint has a fair price and is a great company to have for a home security.

We had just moved and decided to get a home security system. I have used Vivint years ago, but this is the first time in eight years since getting another home security. My wife and I did our web research and we found that Frontpoint was one of the top ones. I liked the idea that I could set the system up myself and not have to get someone in here to set it all up for me. Also, the system is all wireless.

Frontpoint was rated in the top five security systems when my business partner went to do his research. We looked at the pricing and they were affordable, so we decided to go with them. Everybody at Frontpoint has been friendly and everything has been prompt. We live in Alaska, so it takes a little for stuff to get here, but anytime they have mailed us stuff, it has gotten here quickly and everybody has been as helpful as they can be. We installed the system ourselves and the instructions were fine. However, the app doesn't really work the greatest when it comes to the installs for us and we can't complete any sensor add-ons without calling them. That's the biggest problem for us.

We wanted to have peace of mind at home then someone I worked with told me that they were happy with the service of Frontpoint so I figured that was a good review I could ask for. Dealing with their sales team was easy. The most complicated thing I had was setting up the cameras so they walked me through that over the phone and I was able to do it by myself. We are using the mobile app to turn the system on and off when we leave but I would recommend adding the key fob feature which we had with our last security system. Nevertheless, I like the smartphone feature. It is good and I can see saved recordings and they can change how the cameras record from the mobile.

Having a home security system seemed like a good idea and after looking at the comparison between the different companies and what they offer, I went with Frontpoint. I'd recommend them as well. Having the system is definitely a peace of mind. It lets me know when either the door or the windows have been opened when the system isn’t on. That's my favorite feature.

At the time that I was moving up here, I felt like I needed a home security system. I shopped around and checked prices, and Frontpoint's price was the best. Their salesperson was really nice too. She explained the system and broke it down, price-wise. I didn't know anything about the system at first but she helped us out a lot in understanding it. The installation also went well but the sticky things on the back of the window sensors don't really stick too well. The tape comes off every once in a while. But that aside, the quality of the system is all right. It works really good.

I had a home break in and I decided to get a home security system. I had an old alarm system that hadn't been hooked up for about 20 years, so it was nonfunctional. Frontpoint seemed to be highly-rated, so based on reviews, I chose them. Their sales team did a bit of high pressure selling but they were not obnoxious. It was easy to get the system set up and the installation went very well. I had to call at one point because for some reason, I couldn't get the windows break sensors on. But technical support was extremely responsive and they were able to walk me through that process and get the system going.

The neighbor who moved across the road from us was banned from local stores and at flea markets. We were nervous. He since moved but he knows where we live and it’s bizarre. For example, whenever I would go to work he would drive down the driveway while my husband was home. I think he was driving down the driveway to see if anybody was home, which prompted the purchase. I looked at Frontpoint carefully. Also, several years ago, I was thinking about getting a security system in general, and a friend mentioned Frontpoint. When I was looking at the evaluations and comparisons online, I felt comfortable with them. Moreover, I didn’t want some of the very big names because I thought they would be overpriced.

We had security with another company and when that contract was up, a friend referred me to Frontpoint. I like them a lot better. Their price was really good and their reps made good suggestions when I purchased the equipment. The installation was also very easy. I did it myself.

I had an old home security system that was in the house when I bought it. I activated it and then it was upgraded about a year ago to a wireless. Then in May, it quit working and was dead as a door nail. So, I tried to get it repaired and nobody was there. I called some place in Pennsylvania that is in the business of buying small hometown security systems and keeping them up, but they couldn’t repair my old system. So, I called Frontpoint.

We were going to be away for periods of time so we wanted to have a home security system. We opted for Frontpoint given the great reviews they got for customer service. And when we dealt with them, they really were as good as the reviews said. They were always responsive and they always followed up. They were also very reachable when we had some problem with the installation. We kept them on the phone until we figured things out and they never made us feel rushed. They hung in there and walked us through everything.

We had ADT before but after going through our bills each month, I realized we could find something cheaper. I started reading some reviews and learned that Frontpoint was the best one for our money. They were definitely quite a bit cheaper than ADT. Plus with some of the other do-it-yourself systems, you gotta pay quite a bit upfront to get all of the equipment. Then there's a lot of pricing in that due to heavy marketing. Whereas with Frontpoint, I had never heard of them before so I'm happy with it.

Frontpoint offered the best deal. Their sales reps did a great job overall. They were a little pushy, but they’re in sales and that’s the nature of their job. Also, I was able to customize the package for exactly what I needed. For the most part, the installation went all right. There was only one issue that I had to call in for support. And when I did call in for support, their reps helped me set up the rest of the equipment. Also, the app is great. I like to use that versus using the pad itself. As for the service's cost in relation to its quality, I feel like I’m stealing it. The system makes my wife feel safer and for me, that’s everything.

I used to have a local security system and it was wired. When I redid my house, it was time to make a change and the system blew up. So, I was either gonna buy a new wired system or go with wireless. I decided to go with wireless. I read reviews, picked Frontpoint and purchased their system for safety. The people at Frontpoint were friendly, helpful and stayed in touch. I talked to a guy about the features offered and then we decided about it.

I'm getting a bit older, so I figured I might as well put a home security system in. I had one in my previous home and it was a good idea. I saw Frontpoint's ad online and I had very cordial interactions with their sales rep who pointed out the system's features and what I could do and couldn't do. I got the basic package and I did the installation myself. It was simple and the instructions were very well-written. I have seven entry points that I have covered, and I also got the glass shatter monitor. I can't use the motion detector though, and that's fine. I have dogs and they'll eat anybody alive. I don't even have the system on that often, except when I decide to go out and the dogs remain in the house. Still, I'll set up the smart phone feature.

Frontpoint's representatives are very good. They're very helpful and they seem to know what they’re doing. The installation was a bit confusing but they walked me through it. They may think that a normal person can do it themselves but we’ve always had to call and they would troubleshoot some kind of issue. That aside, the only issue we have is the quality of their equipment. It is below average and the sensors are very cheap. In fact, we're on our fourth one in five years and one of the sensors failed yesterday. Still, the price is great for the system that Frontpoint provides. The next price point up is significantly higher for the same thing.

I had a security system from ADT and I switched to something that was a bit more convenient. I got tired of ADT's pricing as well. Frontpoint's reviews were good. I called them and got a quote a few years ago, but I found out that my ADT was extended. I called back once it was out and ended up purchasing them. Their reps went over everything with me with what I had and I told them what I was looking for and we chose the one that fit my budget. The installation, for the most part, was great. I had some issues getting two doors to work as the door sensors would not calibrate. I've eventually gotten it to work. It seemed like one of them took 20 minutes before it would recognize it. I eventually came back the next day and they all worked fine.

When I was looking for a video monitoring system, I did a Google search and Frontpoint was number one. I called to get a quote and spoke to their rep, Francis, who was so nice and informative. He let me know everything about what equipment I would need and he got me a good price. I have a cousin who works for another company and which gives away a free iPad to get the security system. I was telling Francis that I was gonna go through this other company and he didn’t bash the other company and he didn’t tell me to not go to that company. He just wanted to educate me on Frontpoint’s system. He was phenomenal and by the end of the phone call, I told him to get me set up with Frontpoint.

I was from a very small town and now, I live in a big city. We live in a good area but we got a security system for peace of mind, knowing that we can go away and not have to worry, and that our house is in good hands and being monitored. We looked at Vivint and the cost was astronomical relative to Frontpoint. We could install the Frontpoint system ourselves and not have a tech come into our home. It's also a mobile system so when we move, we can take it with us. Everybody at Frontpoint was very nice and helpful. We called once when I may have pushed one wrong button and they got us on the right track. The features that we have seemed to work as we haven't had any issues. I like that I can do everything on the phone which is nice. We have the control panel but we only had to use it once when we accidentally set off the alarm. I’ve already recommended Frontpoint to other people that we know.

I’m not at my house all the time and wanted a home security system. I looked at a half a dozen companies and I was gonna go with a company out of Salt Lake City. They seem to have the best options and the most cameras but it was very expensive. Frontpoint seemed to be the best priced. Their reps did a good job and seemed to be helpful enough. My system's features seem to be adequate, but I really wish I had a few more things like the doorbell answering system that Vivint has. Frontpoint doesn't offer it. So far, I’d recommend Frontpoint.

My house was wired for a security system but I never put it in since I never felt worried about it before. Then there have been problems in our neighborhood and it felt like somebody was trying to break into our house. I looked at different things online and Frontpoint sounded like what we needed. The features that are included in my system are really good. I need every single one of them. The self-installation was good but it has been a little bit difficult because the alarm fell reverse on the angle that the range comes out for the motion sensors. We were told to switch it upside down. We just don't want our dog setting off the sensor. But their customer service reps are great. I can depend on them anytime I needed to ask a question. They also always call when we screw up the alarm.

It’s really easy to talk to the Frontpoint reps on the phone. They answered all my questions, gave us a great deal and I didn’t feel pressured. Installation was pretty self-explanatory and I didn’t need much help. The quality of the equipment is great and since having it, I felt safe. I use the system’s smartphone feature to arm and disarm it when I leave the house. It’s a good security system.

Frontpoint's security system has excellent value and the staff, from the technical to the sales side have all been easy to deal with. Furthermore, the quality and the price is way better than competing products. Frontpoint's knowledgeable sales folks were aware of the other products. In fact, they were able to highlight some of the ways their systems are different.

I feel safe with a security system and I have to be concerned about my safety since I live in the city. I had one in my house but it was very old. The Frontpoint system works wireless like a cell phone and it was very easy to install. The sales team was very accommodating. They went over and I told them I was gonna wait for another 60 days because I still have some renters and I didn't wanna give them the pass. Frontpoint's reps said I could get the system and they won't charge me until it has been installed. I loved that. Also, their customer service was on time when I forgot to turn it off and sometimes, when I'm home and I forget, they call right away.

I wanted some security and went with Frontpoint after finding through a Google research that they were the top rated one. I did the installation myself and it was easy. However, I don't like my system as well as I like my daughter's. I wish I would have gone with hers. I got a wire hanging down that is plugged into the wall. Hers was mounted into the wall. It got a base-screwed touchscreen while mine is a push-button.

Having a home security system made me feel a little more secure. The people that we’re renting from were using Frontpoint and I liked it so we continued the service. The interactions with their reps have all been good. I never left a call unfulfilled and everyone’s been great so far. We had to put up our own window sensors and hook everything up with the main hub. I called them several times to walk me through stuff and they were great. The instructions that were in the packaging were good and the features offered to us are great.

I have an office at my home and I wanted to have a security system there. I read reviews online and everybody really spoke highly about Frontpoint's customer service, so I went with them. The initial guy was great but we had a misunderstanding about what my garage door was, so he had the wrong sensor sent. But I called and they took care of that for me right away. I installed the system myself and in hindsight, it would have been nice to have somebody come in and do the installation, but it was certainly easy enough to do it myself and their reps were helpful. I utilized phone support for installation. I called in to get help because I didn't understand that we could turn these things and they could be within a certain range of being near each other. I learned all of that on the phone. I had them walk me through some of that and make sure the system was working. Their customer service lived up to my expectations based on the reviews I've read.

I’m a single mom and I got a home security system for a single-family home. Frontpoint is cellular-based and their sales guy was good. The customer service folks have been good as well. I did the installation myself and the instructions were easy to follow. However, I wish there was a way that I could manipulate one feature versus the other, like I don’t want my motion to work downstairs versus the one upstairs at certain times because I have motion downstairs with a person. I wanna be able to do that and I can’t figure out the ability to do that from my app, so that’s frustrating. Also, I already had Nest Security cameras and I wish I could tie those cameras into Frontpoint because Nest has security that’s cellular-based with the cameras I’ve already purchased. But overall, having Frontpoint feels better.

Frontpoint had good reviews and I liked that their system is wireless. The reps were professional. We had a problem with one of the sensors that was malfunctioning but they helped me walk through it and I was able to fix it eventually. The features are nice, convenient and the smartphone app works well. Everything sticks on the wall very well. However, the system accidentally went off once. It fell off the wall and scared itself. The main part of the system is perfectly fine and I feel better about my sense of security. Plus, the cost was fair.

There is nothing better than having security for your home. I have owned ADT before but Frontpoint is great because I own the equipment and I don't have to pay a monthly equipment rental fee so I liked it. They also gave good credit discount to people with good credit. Installing the system too was easy. I did it quickly and everything was self-explanatory. In addition, my wife and I use the smartphone features. It's very easy and convenient. The package is decent. I just wish Frontpoint gave a discount for people that wanted to upgrade but for the most part it's fine. The system works out.

We've been with Frontpoint for about a year but they have not done us right and we're disappointed with the way they did it. We didn't have electricity for months but they still tried to charge us. That was very dishonest. We will never use them if that's the way they're gonna treat us. We're very dissatisfied with Frontpoint.

I was looking for the added security of having a security system and doing some additional home automation. I was also looking for something that would allow us me to install the system ourselves, do some customization, and not get locked into a longer contract as with ADT, so we went with Frontpoint. I like them a lot better than our previous home security service providers. They have great customer service and that also was one of the reasons that we picked them. Their reps have always been knowledgeable and professional. The salesperson I spoke with when we first bought the system was helpful. Plus, each time that I’ve called in for support, they’ve been able to resolve any concerns that I had. The installation was easy and took me 15 minutes.

My property is secured with a gate and I live in a safe area but I wanna be precautious. I spoke to the Frontpoint customer service representative and she explained to me all the features with their system and everything that I would get. I became interested and considered it. Dealing with their reps was very smooth and pleasant. They were very knowledgeable and helpful. The price is pretty fair too and I’m happy with it. I did the installation myself. The instructions were straightforward but I had one question, so I made a call and I was able to resolve it very quickly.

I wanted to buy a home security system and Frontpoint was recommended to me. We received guidance from their customer service reps and the installation of the system was very easy. The system I have has good features and I had it customized as our large house has specific needs that wouldn’t be met by just the basic package. Also, the smartphones features makes it very convenient. The quality of the equipment is also very good. Frontpoint provides good service and they call quickly if anything happens. I would recommend them.

I'm a caretaker of multiple houses and two of my clients use Frontpoint. I purchased the system for my clients, and the wireless system and phone app work well. I was also able to get the heat sensors. I worked with Christopher and he was very helpful. He told me when he was available, so he got back to me. We were able to work through what the requirements were, and it came quickly. The installation process was very straightforward. But when I set up the phone app, it doesn't say that they sent an email so I don't really know what happened. It would be better if they would send an email to my client to initiate their account, so that I know that I sent something out to them.

We compared other security system companies and Frontpoint was the one available in almost every state. And with the way our business works, we are hopeful to be in every state and country as well. Frontpoint’s reps were nice and they made it easy. I like the features in my system. After doing my research, they don't seem too different than a lot of other companies but it is nice to be able to use it on the phone. We like that we can add security like with the panic button. The installation of the door sensors are very easy as well.

I bought a house and it’s kind of in the woods. Not that it’s unsafe per se, but it's one of those not very well-lit type of area. It’s our first home and Frontpoint is our first system. I had good interactions with the reps. Originally, they gave me a quote, but I was not sure. I was still pricing and checking things out and deciding if I wanted one. Then they called back to check.

Purchasing a home security system was something that my wife and I were considering and after about a year or so, we decided that it's something that we needed to invest in. We have young children at the house and I have to travel away for work. We looked at the reviews online and experiences for security companies for about seven months and I talked to some of our family and friends on the companies that they use. Somebody always had a bad experience or they didn't have too many positive things to say with their current provider. So, we went online to look who else was out there and Frontpoint was recommended. They popped up and they were consistently within the top three, so that helped us make a decision.

I changed my home security system to Frontpoint and the equipment was easy to install. The features offered are okay and I am satisfied with the alarm for the windows and doors. Also, the smartphone features are convenient and easy to use.

My father-in-law passed away and his daughters wanted some protection for his home while nobody was living there. All the reviews for Frontpoint seemed to be good and I liked the ease of putting it in. I did the installation and it was really simple. However, I haven’t been able to get the video camera connected to the internet yet since I haven’t had time lately. I also have a couple of questions about it. Other than that, I’m happy with the features of the system and I like that I can arm and disarm the system through my smartphone. Overall, Frontpoint has good value for the money and I’ve already recommended it to other people.

We were starting a family and we needed something to protect the home. I researched and liked how Frontpoint allowed us to set the system up by ourselves. We explained to the sales rep the layout of our house and the proximity of where I would place some of the sensors and he helped me identify what I needed and what would work. His explanations of the use of a motion sensor versus a regular sensor made sense. He also did a good job explaining what stands out between Frontpoint and other companies. We are happy with our selections and it was a fair price for what we purchased.

I got Frontpoint's home security system in my new home. Prior to this, I had Guardian and my house came pre-wired with their security system. Some family friends recommended not going with Frontpoint but I decided not to listen to them. Within a month of being enrolled, though, I completely regretted my decision. I got the standard package and Frontpoint's motion detectors did not catch movement that was more than 5 feet out from them. On the other hand, Guardian's motion detectors caught way farther action.

I put a dog door in my house so I figured there should be an alarm system as well. I did a Google search on customer reviews for the best one and Frontpoint kept popping up even though they weren’t popping up as a Google ad. The reps are also always very cordial. I got the basic alarm system and the cameras. I wish I had motion sensors but because my dog is so big, it wouldn’t work. The installation went well except one of the things was not working when they sent it to me. But they got me a new one without me having to return it first. They sent it out really fast too. Now, everything works like it's supposed to and I use the smartphone features all the time. In fact, that’s how I use my system. If I don’t know if I’m gonna be able to make it out of the house in time, I could just go, sit in my car and arm the system while I’m driving to work. For what the system does, it is well-worth the price.

I like Frontpoint's do-it-yourself installation over paying for somebody else to come in and do it. I saved some money there because I had the know-how to set it up. Plus the reviews on the customer satisfaction and the customer service they provide were better. I was satisfied with the customer service I received from their sales representative over the phone. However, we had a miscommunication about the control panel. I originally thought I was receiving the touch-screen, but I received the standard one. I called back and they gave me a free upgrade to the touch panel. They were out of it at the time, but I have since received it. Frontpoint seems to have everything together from the sales point. The installation was easy. I had some questions about it and called and they were on top of that.

I moved into a house and wanted to have a security system. I talked to a bunch of people about what they used and I also looked online. Frontpoint seemed to be one of the best systems so then I talked to them about what they offer, their pricing, how installation went and what kind of monitoring they provided. The reps have very good knowledge of their products. But they sell things in packages, so if a client wants to customize it exactly the way they want Frontpoint might lack that feature. Still it is a great system. The cost is totally reasonable given its quality. Also I was concerned about whether I would be able to install it, and it wasn't a problem at all. I did it myself and it was really easy. It took me 10 minutes.

I just bought a brand-new house and I thought a home security system would be a good idea. I read some reviews online and Frontpoint had mostly good ones. Everyone was great but I had nothing but problems with some of the stuff I got. I had all the motion detectors replaced already but they're still malfunctioning. Also, they weren’t really easy to install and I couldn’t use the app. I had to call and talk to somebody and every time I’ve gotten the motion detectors replaced, there was a little piece of paper that said I should go to the app and click set up which didn’t work, too. I had to call somebody to get things put in right.

The rep was a big help when we purchased Frontpoint's home security system and our interactions with the reps have been good. I installed the system myself and that was fairly easy. We have inside sensors and a door sensor in our service package. Prior to this, we had Xfinity and we used to have problems with our sensors. But we don’t have these problems anymore with Frontpoint. The quality of their equipment is great and the cost is fine. I just got the email for the special price on the video doorbell and I called their number. I would recommend them.

Frontpoint's reps were really helpful and efficient. They knew the answers to questions I asked in the setup and also in navigating the web page to managing the controls and the system. The installation was easy, and overall, the features in my system are good. Also, being able to do things remotely is a big benefit that I’ve noticed. Frontpoint is convenient and its cost is fair. I'd recommend it.

I just moved into a new house, so I needed a home security system. I googled Frontpoint and it had a good rating. Whoever I set it up with was really helpful and the installation experience was easy. I went with the basic package and it has been fine. It is user-friendly and it is not through a telephone line like in other places. It is nice knowing that I have the alarm system.

I received an email that with my insurance I could get a discount if I purchased a home security system from Frontpoint and it was the right time to try it, so I went with them. The reps were fine when I talked to them and they answered my questions. I did the installation of the system myself and the staff didn't help me with that.

I wanted to have a home security system for my wife’s peace of mind. I looked at the top 10 best companies on the internet and Frontpoint was number one so I opted for them. The service came at a decent cost and was comparable to a couple of other companies that I also searched. So then, I dealt with a Frontpoint salesman and he was very helpful and personable. The system came and then I installed it. It was easier to install than I thought and it works great. I like the doorbell camera and that we're able to see who’s at the door. And so, I'd tell anyone who would ask about Frontpoint that there was good response in getting the pieces to put it in and it's fairly inexpensive for the peace of mind.