Frontpoint Reviews

We purchased a home security system to be protected. We had another security system before, but we switched to Frontpoint since they're satellite and that was convenient. I was able to customize my package according to my needs and the features offered in my system are very good. The quality of the security equipment is very good and everything is pretty good with the overall functionality of the system. The customer service was very good overall and the reps have been very helpful. I installed the system myself and it was very easy to do with their help. We're happy with Frontpoint.

Frontpoint has great reviews and we found it to be the best option for a home security in which I didn't have to run wires or damage my walls in any way. It was also 100% cellular and I really like that. If the power gets cut, there’s no issue. Having done my research beforehand, I called them out of pure curiosity, and they were very helpful. They actually sold me then. And one of the features that sold us was the smash alarm. It seems very sturdy and then if somebody breaks in and they try to destroy it, it would immediately call the cops. The equipment was also self-adhesive so we haven’t had any panels come off or any of the window sensors. And so we’re pleased with it.

I’m satisfied with my Frontpoint system. It was fairly easy and not complicated to install. The instructions are written on the eight-grader level, so any adult should be able to read it. The only thing is I just called to ask questions initially, and the next thing I knew, I was signing up with it. I wanted to compare Frontpoint to something else but when I called them, I felt like I gotta get it then. They said, “You’re not gonna be able to beat this price. You’re not gonna be able to beat this service.” I didn't like the pressure to purchase it before I had a chance to do research and comparison, so I thought I was rushed into doing it. Also, the system’s okay, but then I was over my head in the payment plan, so I got it reduced to what fits into my budget better.

My brother did some research online and he felt that Frontpoint was a better company. Set up was awesome and I only had to call one time. My brother set up the equipment for me and I'm really pleased with the system. I like that I can set it at night without the motions because I was concerned about that, and I love setting the doors and windows with no delay. I set it every morning before I go to work. It puts me at ease knowing that the house is empty and the cats can still run around and I don’t have to worry about them setting off the motion detectors. I always recommend Frontpoint. It's a no-brainer system, I feel very safe with it and the price is good.

We needed a new security system and somebody referred us to Frontpoint. We gave it a shot but the stickers aren’t good to mount stuff. That’s the only problem and that’s why I haven’t been using it much. My mounting is not adding up, so it’s hard. We gotta keep trying to adjust it to make it read from the door. But overall, my experience with Frontpoint has been good, and their reps have been nice.

I did some research online and Frontpoint had good reviews. The reps were able to answer all my questions and the installation of the security system was easy. The service package could have had a couple more motion detectors though. So far, the quality of the equipment has been good. We've had a false alarm, but it happened just once and Frontpoint responded in a timely manner.

I asked around to see if my relative or friends have any experience with security systems and to see which one they'd recommend. They recommended Frontpoint. I ordered the security system but then I had to be out of the country for three weeks. I had them ship the package two weeks before my vacation so I could have somebody help me set it up because it was my first security system. They sent the device and they tried to help but it was kinda late. It’s been a couple of days so I had to go on my vacation and I didn't set up the system.

I am the Executive Director of Bakersfield Community Theatre and we were looking for something that was affordable for us. The local, standard, traditional retail providers of security systems in Bakersfield were very expensive. I stumbled across Frontpoint when I was doing some research online and it was not only much more affordable, but it was more secure than one of the other types of more traditional alarm service. I sent an inquiry late at night and I got a callback first thing the next morning from a representative who walked through with me some of my questions and how their system works. Then, I went to my board of directors and we talked about it. I came back a month later and we decided to purchase. Most of the representatives that I worked with were very helpful and knowledgeable and it was a good experience.

Frontpoint offered good pricing that was affordable compared to other providers, and I like their easy setup. It didn’t require a technician to go to my house or appointment. I called the setup team, and they walked me through that little setup, and it was very convenient. During the setup process with the sales team, they were very knowledgeable, helpful, and were very courteous. My experience with Frontpoint had been great.

We live in a transitioning neighborhood, so we wanted more security. Outside of the security system that our parents had when we were growing up, I've had ADT and another one of the big brands in the past. Then I read some reviews online that Frontpoint had good customer service, although everything else was pretty much equal with the other brands. Our dealings with the reps were simple. I called, signed up, and managed to get enough of the pieces that we needed. The rep walked me through everything easily and the setup was easy. I did the installation myself. The instructions were detailed and I had no difficulty with them. The only thing that we didn’t get upfront that we had to come back and get on the second day, which cost us a little more, was the digital screen versus the analog screen. When I first ordered the touchpad, they sent me the analog touchpad and we had to circle back and get the digital one.

I needed a security system and so I did some Google and saw that Frontpoint had very good reviews. The installation was quite simple and I did it all myself. The representatives have been good too. Since having the system, I feel more secure.

We live in a neighborhood that’s not great, but is also not bad. We have two small children as well. We had a home security system with Avant, but they were kind of expensive and they never helped people. Their customer service was horrible. We then got Frontpoint. The system was very easy to install. I had instructions and they were very clear and to the point. I had a problem with something on my security system, and I couldn’t figure it out. So, when I called, a guy walked me through how to install the doorbell. He was really nice.

Installing my Frontpoint system was a little challenging because I didn't understand how to hook up the sensor but I was able to figure that out. I called to make a payment and the representatives I dealt with have been very polite and professional.

Our daughter who lives close to us had a break-in and she got a home security system. We decided to get one as well and Frontpoint is our first home security system. I don’t see Frontpoint frequently in Oklahoma but it was always in the top three when I researched the top security companies online. I've had very positive interactions with their representatives. When I've had questions, they’ve had answers. We later got a doorbell camera and when it didn’t work, they took me through two or three processes to see if it would work. And it didn’t, so they mailed me another one. What I shipped back, they paid for and then they paid for sending me another one as well. What's more, the installation was very simple. We’re older, so technology is not our strongest area, but we were able to install it quickly. So far, we’re very happy with the features of the system.

When I started with Frontpoint, the equipment seemed cheap and the monthly was affordable. It’s $45 a month and it's like an insurance. It’s designed for you to pay a little for it each month to maybe save you really big a couple of times. I recognize that but now, I feel like it's overpriced. The salesman was very eager and helpful at that time though. Then everything was shipped to me. It was frustrating that I had to cut some doorways away to install the system though. I wish there was something that was more magnetized and could just go over the door. Other than that, the installation was easy. But beyond that, I don't feel like the experience has been easy. In fact, I was telling my coworker I was gonna cancel it today. I feel like the system has been more of a nuisance and that's partially because it hasn't had a situation where it saves me or where someone was gonna break in.

Every time I had to call the reps at Frontpoint for some reason, they were super professional with me. They also helped me a lot in setting up the system and getting stuff done. In addition to that, the installation of the system was very easy. But I was having some issues with the glass sensors. They are falling and I want to see if there is another way that I can fix it to the wall. Right now, I have it on a double tape sticker but sometimes, I need to use some Monkey Glue to attach it to the walls. Also, when I called the first time, I asked for the doorbell ring but it wasn’t available. I missed that when I signed in and they gave me a promotion. Still, I’m very happy with the system and I strongly recommend Frontpoint. So far, so good.

I liked the whole system that Frontpoint offered and the customer service around it. So, I went with them. I like their system better that the one I used before because of the wireless connection. The other one I had was wired to the home, so Frontpoint's system is different. When I ordered it, they went through and gave me suggestions on what equipment I needed, so I didn’t overbuy. And any time I needed service or help on installation, they’d answered my question to make sure I was online. The installation instructions were pretty straightforward and I didn’t have any really major issues with it, but I did a lot of research on what I was gonna do before. So, it was easy to install.

I was leaving for work for an extended period of time and my girlfriend was gonna be living at our house all by herself. We looked into ADT and into AT&T for our internet and home, but we liked Frontpoint the best. We liked the ease of installment for their equipment and their prices aren't outrageous. We pretty much compared everybody else's, so we knew our family friend had a good experience with Frontpoint, so we decided to go with them. It was super smooth with the rep and I on the phone, since I knew exactly what kind of monitors were needed, which doors and windows needed to be marked. It was a super easy 30 to 45-minute phone call to get everything set up, ordered and billed correctly.

I liked the more modern technology feel about Frontpoint. It was also easy to install at home. The instructions were very simple and easy to follow. They were very impressive. And I liked that whole idea. It seemed easy and simple. Plus it's well-priced. The features in the system are satisfactory and the quality is good. But I wish that the smoke and heat detectors looked a little better. They're a bit old-fashioned and bulky, compared to other products in their line, which seemed much more modern and sleek. That aside, everything else is great. I also use the app to turn the system on and off in the evenings and then in the mornings.

I got a security system for my fiancée’s peace of mind. I liked the user satisfaction reviews of Frontpoint and the fact that I could kinda customize everything myself. I didn't have to buy a particular package. But the biggest problem that I had was how long it took Frontpoint to get the doorbell camera. The doorbell alarm was the key thing that I wanted. It took way longer than what I was hoping. And every time I called, the guy just apologized and notified me when it was available. Other than that, everyone has been great.

I have a new house in a new neighborhood and after doing research I got Frontpoint. One reason for my choice is the pricing and not having to buy upfront. There were a couple of things about the system that I called them about to ask why they don't do a couple of things. It's mostly about features that aren't in the app. I wish that some of the features that are available on the keypad were available on the app but otherwise the system is good and easy to install.

The house that we bought had a different security system in it, ADT, and that was obsolete, so I needed to update some things. I went online and saw that Frontpoint has good reviews. I expressed an interest for more information and they called me up. I liked that Frontpoint didn’t require any site visits and installers to install the equipment. It could be done by myself. I told Frontpoint's reps the type of home that I had and what my concerns were, and they made suggestions on what would probably work in that situation.

We had a security system before but we changed our phone system and the old system wouldn’t work with the new phone system. We had to search for something new. We looked at a couple of companies and we eliminated some pretty quickly because we had to have something that would be digital. Frontpoint seemed to fill our needs.

A friend of mine has a home security system from Frontpoint and she loves it. I also got a system from Frontpoint and the features that were offered with it were what I needed. I was comfortable with what the system has. Also, the security equipment works fine. I like it. Frontpoint's reps have been very nice on the phone. If I know somebody considering purchasing from Frontpoint, I'd tell them to do it. They worked out great.

I live out in the middle of nowhere, so if a fire starts and I need the fire system, nobody's gonna see or hear it. So, having an inside system like the one I got from Frontpoint that calls somebody to get out here is good. I started early with this new system because I wanted to try it out to make sure it was all I wanted and it really is. It works very well. Also, it was in the reviews to be one of the top alarm systems so I went with them.

Frontpoint told me that I was gonna have a completely wireless system including the camera and then when I got it, it wasn't. There was a 30-day trial period, but I didn't have a chance to set it up as I was busy and I have a baby. Then when I finally did, I had to plug it in. The point of me getting the system and go with them was because it was wireless, and it was only wireless with the internet which didn't help me. I was also going with them because they had that camera. They said that I could return the camera, but if I wanted to cancel the contract, I gotta pay for three years upfront which was $1,000.

Frontpoint is rated number one for products and customer service. During the initial sales, I got a really good deal to sign up for the product. However, I hated the installation. I didn’t like that I didn’t have an option of somebody installing it. With some of the connections, I had to drill a hole in my wall to get the wires through so the wires wouldn’t show for the control panel. I had issues with the garage controller and had to call tech service several times for that, and I had to actually get a replacement. It was a long process and I would’ve rather just paid somebody to come and install it all. Also, I got electrocuted trying to install something. Nonetheless, I like the cameras, being able to monitor my house and being able to access everything through my phone. It’s a great quality product for the amount that you’re paying.

Burglary is horrible and break-ins are everywhere. I looked at ADT and the top four home security providers but ADT lied to me and that put them out the door. I was also looking at getting another company's service, but they didn't do the things they told me they were gonna do. Then, I read online that Frontpoint's system was not the best but their customer service was superior to everybody else's. But I was looking at others because I wanted a more high-tech security system and they had a lot more to offer than Frontpoint did in reference to tech and being able to add to the system. But when it boiled down to it, if they couldn't perform and they couldn't take care of me, it didn't matter how high-tech their system was.

Frontpoint was the existing system in the home I bought and it was highly recommended online. When I had to install something, I called tech support and they walked me through it. I was adjusting the equipment. My system features work well and I feel more secure using Frontpoint.

We're new to the US and we don't know what the area we live in is like so it's good to have an alarm. I looked at available options and chose Frontpoint as they seemed to be rated higher than most. The cost was also pretty much on point with the other ones in the market. There were a couple of cheaper ones, but they have the worst review.

I had ADT before and Frontpoint is much better. It's more customer service-oriented. Their reps were patient and informative. I didn’t feel rushed or obligated. I didn’t feel like they were overselling me like some vendors do. My only issue was I've been shipped an older style control pad. They were on backorder from the vendor for the touchscreens. But they rectified it. Once the new ones came in, they sent me a touchpad. The system is user-friendly and it works for what we have. I definitely have an increase sense of security. Most of the other vendors could learn a lot from the way Frontpoint does things.

Frontpoint was comprehensive and they didn't have any contracts. The reps were also super friendly on the phone. I had interactions with them during the initial call and set up and I called again when I received the actual hardware to get it installed. The rep that I talked to was very patient and lovely and as far as the installation of the system, it was super straightforward. However, I would like to have our outdoor area looked at. They told us that our system is just for someone breaking into our house -- breaking the window or breaking the door -- which is extreme. What has happened was just petty stuff from the cars parked in the driveway and I wouldn’t mind having something associated with Frontpoint that also did that. If somebody were breaking into the truck at 3:00 AM, they couldn’t alert me, which is fine, but I would like to at least have a video. If they had that, that would be awesome.

Frontpoint had good reviews online and their cost was a little lower than AT&T. They also gave a trial of 30 days. I figured I would give it a shot, and if I didn't like it, I would cancel. Frontpoint's customer service reps have been great. The installation was easy to follow but we’ve had to call a few times in the beginning, trying to set things up, and they were helpful. They went over everything with us and they were detailed. We went with a starter package and we ended up getting a few more sensors. Everything is exactly what we needed and so far, everything is working perfectly fine. Having our Frontpoint system makes us feel safer.

I liked the customer friendliness at Frontpoint. The customer service was very helpful and induced me to do the installation by myself in a more productive manner. I went with Frontpoint for the doorbell camera and the digital control panel. But apparently, one of them seemed to be on demand and there was not enough product available. I requested a confirmation that the product will be replaced in two months. But my only disappointment is that I tried calling twice to request getting a new product and nobody has returned back to me. But otherwise, the product's intuitiveness and the self-service are great. The system is working properly. I'm perfectly satisfied and I would recommend them.

Our warehouse for our business got broken into and so we decided to purchase a security system and got one from Frontpoint. Everything's been positive with the people that I've dealt with. The self-installation of our system was simple. I had a couple of questions, but I called in, and they helped me over the phone, so, it was all good. Our system's features are good for what we need it for.

We tend to travel a lot and we purchased a home security system since it was decided that it was good to have a little oversight of the house when we are gone. We then went with Frontpoint. They asked questions on the purchase time about how many rooms and how many doors, of which I answered and I got the appropriate stuff for that. I ended up buying an additional motion sensor 'cause I realized that there was a section in my house that wasn't being covered. It would also be nice to have a readout of the temperature inside the house, so we could monitor that one when we are away.

I was looking for a security system that I’d be able install in the house myself. I needed to get something established quickly and have it be something that I could monitor from distance. I did an internet search and ended up with Frontpoint. During the sale, it had been fairly straightforward. I called, ordered the appropriate components for the system. Then I had to make sure that it would be shipped within the amount of time that I had available. The representatives have been very effective when I’ve had to contact them. I have had a couple of email questions and they’ve been answered promptly.

We just bought our first home and wanted to be protected and keep everything safe for all the stuff that we have there. Frontpoint had a lot of good reviews online and the price was good as well. We love that we can use our phone to set the alarm when we leave if we forget, or sometimes, it's just easier to do it from the phone. I would recommend Frontpoint due to its easiness to use, easy installation, and price point.

Frontpoint's customer service has been outstanding. In fact, I initially went with them because when I called them, they had a great response. But I had an issue when they were calling my secondary phone number before calling my primary phone number. The secondary phone number was my friend and they were rude to her. They kept telling her that she needed to call me but she said that they should just call me, I was on the other line with her, and that she knew that they hadn't called me yet. Then, Frontpoint took the secondary phone number off of my account because no one could figure that one out, so would they finally stop calling my friend. But now, I don’t know what will happen if the alarm goes off.

We got a security system for my wife's peace of mind and mine that everything will be okay while we’re gone and that nobody will bother or anything. I happened to find Frontpoint and I sent an email and asked them questions about it. In a matter of a few minutes, they called me right back and talked to me. They convinced me that this was a good system so I signed up with them. Their customer service has been great. They answered all questions and when I put the system in, they walked me through it, stayed right with me throughout the entire hook up, and made sure everything was working okay. The self-installation was pretty simple. It was just a matter of getting everything in the right place and I didn't have any problems with it. And I'm happy with the system so far. As far as I can tell, it's working great. If someone else was interested in a security system, I definitely would recommend this one.

I recently moved up to Orlando and being in a new area, I wanna have a little sense of security and that confidence that my family has that extra level of security. I liked Frontpoint's customer service and the fact that they offered a state-of-the art technology which is constantly being monitored and updated. So I went with them and so far, my experience with them has been great. Their system involves a a do-it-yourself kind of installation and as long as you read the instructions ahead of time before you start doing the installation, they were clear as day. I'm a millennial, so for me they were perfect. I knew how to install the equipment but I had hiccup with the glass break sensor. I set it off and I didn’t know that if I set it off, I had to call it in so that way they could turn off the sensor or they would show me how to do it on my app, which at the that time, I didn’t download the app.

I did a Google search for best home security systems of 2018 and Frontpoint was consistently number one. I called them and the person I spoke with was very agreeable. Then, I was able to set the system up all on my own with the instructions there. I called to confirm that I had done everything right and they were more than happy to help. Especially when I moved houses and I had to move sensors. They really helped me get all the sensors organized again. Also, they have all of the features and the app is really awesome because I can arm my house when I’ve already left. And the cost is reasonable. I like that they don’t increase their rates after the first year. Frontpoint gives me a sense of security.

While installation was easy, I will never go back to Frontpoint. See Below: I will also send a copy of my request via certified mail to cancel my service. I spoke to a representative of your company on 09/07/2018 to cancel my services at that time. He talks me into suspending my services for 6 month and afterwards continuing my services. I agreed and he sent me documents in which to sign. I signed said documents, then your company fails to follow through with documents and you charge my account on 10/01/18, in which I did not agree to.

Frontpoint didn’t make it real clear in the stuff I signed up for that it was do-it-yourself. I got a box of stuff in the mail so I called them. The customer service reps were very good. When I complained that I expected it to be installed he said it was gonna be real easy. But when I told him I didn’t want to deal with it right then because I got a broken back, he was fine with it and he took the stuff back.

I was reading a review online and I found that Frontpoint was one of the better ones for the price. I also liked the fact that everything was wireless and I didn’t have to get a landline like I had to with ADT, and that was a big factor. So far, I've been quite satisfied with the service I got from Frontpoint's reps and that’s why I didn’t return the products back to them. They gave me a pretty good trial period as well. With my previous home, I tried using ADT and I wasn’t happy with the way they treated me and the hidden clauses in their contract. But I didn’t have that issue with Frontpoint, so I'm very happy with them.

I got a new house and I needed security. I did my research and I ended up with Frontpoint as their rating was very good. Price-wise, however, they are a little higher as compared to other companies. When I had a little issue, their customer service told us right away. Then, when I spoke to their salesman, he told me the policy to send over the digital one. I was then sent over the regular one. Finally, I called back, told them, and they sent me the one I wanted. The installation of the system was easy and it took me an hour to do. With the system, I feel that if something happens, they'd call me right away and ask me if everything is okay. Also, with the smartphone feature, I can do whatever I want on my phone and that is the best thing.

I liked the price and the ease of setup of Frontpoint. But the saleswoman that I originally dealt with lied and misled me on the price. I’m in Canada and they were in the US, and the exchange rate always changes. I was told they would reimburse me whatever the difference was with the exchange rate every month, and that never happened. But when I called and complained, they were good about it. The rep said that was not how it worked, but he set a cheaper rate up for me and took off 15 bucks a month from what the price was. In the long run, that worked out great.

I had never lived alone before, and I live in an area of town that isn’t often zoned as the safest part so I decided that while I wasn’t home, it would be best to start with having a security system installed. I did some research and Frontpoint came up as really well-rated. Also, the crash and smash feature on this system which does not allow people enough time before a signal is sent to smash the system once entering the home was an ideal selling point for me. I notified them and the rep that called was very pleasant, easy to speak to and understandable. She communicated clearly about the benefits of Frontpoint and her own personal experience with it. It was pretty simple and straightforward.

We got a security system for our home thinking that it would be safe since we go out of town sometimes. I did all the installation, which went well, and I'm satisfied with the features that I got with my system.

I had my control panel replaced 4 times in the last 12 months and the 4th panel I received still not working. I purchased the touch screen panel and now they're telling me that it was discontinued and I have to order a manual one. I had a manual one for a few months sent to me until they got restocked with the touchscreen one. Both are trash. You don't get anything from this home security and you stuck with a contract for 3 years at least. Customer service trying to do something but they're very limited to what they can offer. No discount and nothing really to compromise the faulty equipment they give you. Stay away from this company.

I moved here into Florida and there was no alarm system in the house. Since I’m looking to leave in November for a month and a half, I needed a security system for when I'm not here. My son bought a security system from Frontpoint in New Jersey and I’ve seen how easy he installed it. It was nice enough and since I didn't want anything fancy, I put it here in Florida. I’m a licensed electrician and the system was pretty easy to put online. My experience with their sales reps was also good.

I purchased a home that had already come with Frontpoint. I spoke to someone during setup, and then they helped out fine. The installation was easy and was done in 15 minutes. It came with a few items that you guys offered, but I had to order some additional sensors and whatnot. Then, I spoke to another individual about canceling a service or doing something else where I wanted to save on some bills, but they had let me know that that was not gonna happen with the contract.

I like the Frontpoint system. It's very good and I feel more secure. Everything is working out fine and they responded quickly when the smoke alarm went off. I was cooking bacon and they were getting ready to send the fire department. My son also has Frontpoint. It was he who recommended it and I would recommend it as well.

When we pulled up to our place the first day, we saw somebody walking around, trying the door handles of cars. We thought that a security system was definitely necessary. Frontpoint was one of the more affordable home security systems that actually have a functional equipment. Dealing with their reps was an enjoyable experience. I didn’t feel pressured at all to get the system. They also worked with me to find a price that works for myself and allowed me to take advantage of a one-year contract versus a three-year contract, which was extremely nice considering I’m only gonna be in this area for about a year.

This is my second time using Frontpoint and the first time was really good. It was always functional. I never had technical problems at all before and I don't have any problems now either. I also really like the features a lot, especially the modes that you can do on your cellphone. The self-installation was absolutely simple and my experience with their customer representatives was excellent as well.

I did some internet research and came up with Frontpoint as I like their reliability and cost. The reps explained well the package that I was trying to get or what I needed and what I had available. Where I live is very rural so I couldn't do the video because I don't have internet service. They sent me a box and I installed it. The app that they had on the install was frustrating and it wasn't intuitive. Just like right now, it's not intuitive for me to add another sensor of some sort. I gotta call Frontpoint and they could do that for me.

I have a son that sleepwalks and he's been known to exit the house. The neighbors had some break-ins, too, and I wanted the peace of mind. Since Frontpoint seemed like they were a good company, I went with them. I also liked the reviews I read about them, their response time, and price point. When I got the box, I opened it up and took the little tags out of the sensors so the battery would get activated. There was some adhesive tape on them and I just stuck them to wherever I was gonna mount them. The system was easy to set up and when you connect the main motherboard or plug the control panel in, you could walk through the initial set-up and name each of the sensors for the front door, back door, as well as the garage door, and it works from there. You could change the chimes like a cellphone, too.

My previous security system was better than Frontpoint. These are cheaper but then you get what you pay for. When I made the first phone call and made the arrangement to get the equipment their reps were very good. But with the previous system I had somebody come in in the house to do the installation for me and I didn’t have to worry about it and this, you have to go online. You have to watch a video, and it was kinda not the best. Before I also had everything in on the panel. It was a touch panel and this has buttons. There were also some settings that I didn’t know how to change, and I couldn’t ask. I cannot even find instructions anywhere, so I’m not really happy with it. But the system works and that’s important.

People need to try Frontpoint. When I first got my service from them, the customer service was very professional and explained everything, like how the system worked. I installed the system by myself and I didn't know I had to do that, but it was easy and it didn't take me long. The system has a great quality and its overall functionality has been excellent. Since I've had it, I've felt more comfortable when I'm away from home.

I had AT&T and ADT before. To upgrade my ADT system, I had to pay roughly $2,000. Thereafter, I signed up for Frontpoint. Their reps were easy to talk to and understand. Also, what has been asked for was provided. I did the installation and everything went smooth and perfectly according to the instructions that were provided.

My husband passed away earlier this year and I wasn't used to being in the house myself. I decided to get a security system and my son-in-law recommended Frontpoint. He has it in his house and he gave me the link. I ended up talking to someone who explained all the products and how they work. He walked me through what I would probably want and our interaction was simple. Then I talked to my son-in-law about it and ended up moving ahead with the order. Another reason why I went with them was because I wanted something wireless and they had that kind of equipment.

With the crime rates, I wanted a security system. I researched Frontpoint and it was said that it was the best security system. Plus, its cost was reasonable. My interactions with their reps have been really good. I customized my system based on the number of windows and doors. I had also gotten everything that we needed. The installation went easily and they helped me quickly. However, the adhesive of the thing that you put on the wall to detect glass breaks doesn’t stick. I would suggest having more adhesive and tape to put for the walls. I would tell friends that I’ve had a great experience and that Frontpoint is worth purchasing.

I like that I could install the Frontpoint system myself. Their reps were professional. There were some instructions with the system but I used my phone and the video that I Googled was most helpful. It took me about 30 minutes or close to an hour to install it. However, the alarm doesn't seem very loud. I need to figure out what's going on with the setting but I do like the option for a remote. Other than that, the system is just fine. It's a solid system and I feel more secure now that I have it.

I was moving to a new home so I decided to purchase a home security system. My sons are using Frontpoint so I went with them too. The Frontpoint reps that I dealt with were courteous, thoughtful and very helpful. The installation was easy although I had some issues with the garage door sensor and it triggered the alarm to go off. It just kept beeping but it didn't set the alarm off loudly. So, we ended up getting charged a $150 and we were in the house at that time. I had accidentally set off the alarm before and it was really loud. I really don't believe that I slept through that, but apparently we did.

I wanted a home security and after doing some research I found out that Frontpoint was the best deal at that time. Dealing with their reps has been a good experience. The installation was easy and it only took 10 minutes. The system is also very user-friendly. They customized it a little bit and I like the smartphone features pretty much. It was nice and easy to use. The device still works so far and it makes me feel more secure.

ADT said my old system was outdated and it was gonna cost $5,000 to replace it. I know that the systems now are wireless and cheaper, and they were gonna hardwire a new system, so I said, "No, we could do wireless now." I've had ADT for many years and its service is excellent and the same as Frontpoint's. However, I liked Frontpoint's price better. Also, the system is easy to install. It took less than an hour. I have everything. It's wireless, I have the camera, the doors and windows. I'm very happy with it. When I had a little question about something, I called Frontpoint and they answered it easily. I have already recommended Frontpoint to several other people.

For safety and to protect our inhabitants, we bought a home security system. Frontpoint's sales process was great and easy. The rep was knowledgeable. However, I added smash sensors for the windows, but I never got them. Then when I asked about it, the sales guy said he didn’t even talk about them in the sales process, which was off-putting. That was a major issue that almost caused me not to go with the service. We liked their system's cost though.

Security is important to our family. I usually go with the big guys, but I’m not a fan of not owning your equipment and the weird stuff that goes along with it. I’ve tried ADT and Central Security before, but both of them were way too expensive, so I switched. I found Frontpoint and since I'm a DIY guy, putting the home security system together would be a cool experience. I also like hooking things up to my automation system, which I could do with them. The first rep who set me up was a really good guy and was very thorough. He explained everything and then gave me a great deal. The sign-up process was very easy too.

I liked Frontpoint’s price and the way it was programmed, not like with the landline. Installing the system was easy and the instructions were detailed. Their reps were very helpful. I like the system's features and I feel good about the equipment quality. Since having Frontpoint, I feel secure and I have a peace of mind. You should get this system.

I wanted to secure a home I purchased and the very knowledgeable, professional, and courteous salesman I spoke with gave me the best deal on the maximum amount of equipment. He was very aware of all the deals going on and we kept contact for a month before I made a decision and called him back. He kept telling me about all the different amenities Frontpoint offered and helped seal the deal.

I work a lot and my wife and my young child are at the house a lot by themselves. So, I wanted to have a home security system for security purposes and peace of mind. I had ADT for a long time and I like Frontpoint better for the reason that once I buy the equipment, I can move it versus when I was with ADT where every time I move, it extended the contract for three more years.

The combination of reviews and features of Frontpoint made me choose to acquire a home security with them. Their customer service has been excellent and the interactions I had with their reps have been great so far. When I've had problems, they've dealt with them well. We had a smoke detector that is working now that my wife had a problem with. Then, I had some camera issues when we put a new wireless system in the house which required a fair amount, but we got it figured out with the help from technical support. The system features are good and part of the reason I went with Frontpoint was the combination of the cameras and all the other features. It's nice being able to check on the house with the cameras, but I would love to see if they started offering thermostat controls in the system too.

We travel a lot, so we wanted to have the house secured when are gone. Installing the Frontpoint system was pretty easy. The directions were very easy to follow. I like the features of the system and the app. The security system is working as promised, but my only complaint is the excessive monthly cost. It’s way more than I was paying before.

I needed to protect my home and my stuff and Frontpoint was one of the first ones that popped up on Google. Their reps were professional and when I set the equipment in, it was user-friendly. I've been having trouble with my cameras though and I still don’t have those set up yet, but I just haven't found time to mess with them again. I have the standard alarm control and the system’s performance has been good. I like that it is as loud as it could be but sometimes, when I get it on the phone, I don’t hear the alarm. Still, I feel more secure with the Frontpoint system.

I installed the Frontpoint system and it was easy. The customer service representatives helped as I wanted to. However, I prefer the system that I had before. I don't like the Frontpoint panel. It's upstairs and when the alarm goes off, I cannot hear the sound even though it's on the highest volume. I cannot recommend Frontpoint to anyone.

I was relocating and when I did a price comparison between my former provider, ADT, and Frontpoint and the services I needed, Frontpoint had a better deal. They're pretty much on par with each other but Frontpoint has a couple of additional internet interconnected things that make it handy as far as using the mobile app. The installation of the system was relatively straightforward. There were some of the double-back tapes for the motion sensor that was not as reliable. It came off after a while. I had to call their reps and I had to replace that with some store-bought stuff. But as far as that goes, that's not a big deal. Also, I have everything that I need with the features. I have door sensors, the window sensors, and one motion sensor. If other people's needs are similar to mine, I would tell them that Frontpoint, dollar-for-dollar, has the better deal at this time.

I had called around at other places and Frontpoint had the best customer service and price. The first time that I called when we were pricing around, I spoke to one of the managers and he was very helpful. Also, we've been pretty satisfied with the features. But we had issues with the camera in our front yard and their rep tried to talk my husband through it. Sometimes the camera would pick up things that it probably shouldn't, like a bug flying in front of it or a car's headlight. Then it would record and we would use up our recording. But I believe it was my husband. He did the installation and he's not really mechanically inclined when it comes to certain things. Other than that, I feel better since having Frontpoint.

My daughter's house was broken into twice. It is across town from where we live, but it made us think that it could happen to us, too. My husband researched on the internet and Frontpoint had a good rating. Also, you can buy the equipment from them and set it up yourself. My daughter has ADT and the cost was a lot more if you have them come and set everything up. Vivint was also over here and we almost bought a system from them, but we didn't buy it at the end because there was a hidden charge which was more than what they said. So it was more cost-effective for us to go with Frointpoint. I had to tell their sales rep how many monitors I wanted and it was a pretty straight-up interaction. Then, my husband did everything over the phone with them when we set up the system. The installation was easy and my husband is really good at electronic things anyway, so it was not a big deal.

Everything has been good with Frontpoint, although there are some practices they do that are not ethical and the way that they do billing is not truthful. I got two calls in a row saying that our card had been declined and that they needed payment immediately, although it was their fault. The first impression that it gave us was that the card got stolen. I spoke to their main office about that because that is not how you try to get people on the phone. That was lying. Other than that, we are satisfied and happy with Frontpoint. We had them before and the self-installation of the system made me go with them. I did our old house and our new house right now. We are fine with all the features in the system too.

We got a lot more from Frontpoint than what we were getting from our other provider. We also liked Frontpoint's options and price. We have a WaterBUG for our sump pump and the front doorbell camera, which we didn’t have before. However, our doorbell camera’s not working all the time and we need to get an extender on our Wi-Fi service. As far as the installation experience, they sent us the stuff and specific instructions and we did it, and it was easy. The smart features are great. I like being able to have access from my phone and to be able to do anything at any time. The rep at Frontpoint was wonderful. He even gave us a little time to think about it. He called back and asked a few more questions. He wasn’t pushy and he answered the questions.

Frontpoint was the number one home security system when I looked it up, and my sales rep was absolutely fantastic. The installation of the system was so easy that even a computer dummy like me could do it as I did. I got every feature that I needed, and the system was fairly reasonable. Having Frontpoint in our home makes me feel a little better, and I've already referred them to a family member.

We work away from home for extended periods of time, so I needed something at home. It was very quick with Frontpoint's sales team. I had everything set up within 45 minutes and everything was shipped to my house in less than a week. My husband set it up. Usually, he would call me and ask me how to do this, but he did it all by himself and it was done. I have the basic features and it’s well more than what I need. It's a great cost compared to other services out there and I enjoy the features. When we’re out of town, if anything happens, we get a call ASAP and the customer service is very nice. We were out of town for a week or so and our garage door would open when the air conditioning kicks on and off. And we have other things around it that would go off if somebody would actually be able to come in the house. But they were able to turn that one little thing off so we wouldn’t have to keep getting notifications and they weren’t either.

I had some girls at my work look into who was the best home security system company, and they came up with Frontpoint. The guy who set me up was really nice. When I called him, he sent everything to my house. He was completely open and honest. I originally asked for cameras and he told me that they were extremely high priced. He wasn't trying to rip me off. But I couldn't believe that I had to the installation. It would have been a lot easier if someone else just came in and did the installation. It would be nice to know that a professional put it in your house, so that if you did something that was incorrect, you would at least know that you were safe.

We were leaving for the summer and would be gone every day for three and a half months, and we wanted a little extra protection while we were gone. I did some research on the internet and Frontpoint looked like a good company. The interaction I had with their sales agent was great and very helpful. Their customer service also helped with setting up and they called back to help walk us through how to use the machine. I had a motion detector out in my pole barn, but it was too far away and it wouldn't ever stay online, so we came up with the long range door sensor. We have changed it and there had been no problems.

My house was broken into and I was looking for a security system. It looked like Frontpoint had good customer reviews online which was my primary reference. Their reps were very helpful and they listened to what I needed. They got me the equipment that I needed and the installation was pretty easy. I've had it up and running since March and I like the features that are offered. But I compared them with SimpliSafe and the only feature that I don't have with Frontpoint that I kinda wish I had is a motion sensor that can detect the difference between pets and humans. We've got a couple of pets at home, so it would've been a nice thing to have. Other than that, it was a good value with Frontpoint and I'm still getting a really good product for the cost. It has been pretty good overall and it's serving the function that I had hoped it would.

I was moving out of our first home and Frontpoint was recommended to me by family members that use it. The people at Frontpoint I've spoken to has been great to work with. It was easy walking through the process with the original order, any help I've needed and any hiccups where the alarm might have gone off. We got down most of the installation ourselves and it was no trouble at all. I used an app to test all the devices and it worked without a hitch.

I had ADT for a few years and they suddenly raised their prices so much. It was ridiculous. I had already known for a couple of years that there were less expensive places that were just as good if not better. So, I started searching around and I found Frontpoint online. I looked into it and the more I did, the more I thought, "Okay, let's do it." So, I switched over. I had to go around and redo all the attachments with the doors and that wasn't too bad. But I was a little surprised that I didn't get many warning stickers for windows or anything but that was okay. I don't have that many windows and doors.

My son will be turning two next month, and so I thought of getting a home security system. With what I saw online about Frontpoint plus their reviews and pricing, I signed up with them. It was a very good experience talking to their sales rep. The installation was also easy and very self-explanatory. So far, I’ve been happy with them. I very much feel more secure especially in the evenings since we've had the system. I also love the geo-sensing feature as it alerts me of whether or not I’ve set the alarm, which I forget to do every day. The response time when an alarm goes off is very good, too, and I am getting a call. Additionally, their customer service is really good and the monthly rate is very comparable.

We signed up for the Frontpoint security system on July 10th and were offered 60 days risk free trial period. At no point during the signing up process, the salesperson (Justin) explained to us that the app, which remotely controls the system, was NOT included in our monthly contract. In order to use that feature, we will have to pay $10 more. Now we are stuck with a system that we cannot remotely control for three years unless we pay more. We repeatedly contact the business trying to cancel the contract but they wouldn't allow it. This is a scam company and their advertising practice is very misleading.

It was fairly easy to follow the directions to install the Frontpoint system. The cost of the initial buy was reasonable, but the $74.95 with monitoring was a little bit high. I wanted a doorbell camera with audio on it that I can tap to my cellphone, but I didn't find it in Frontpoint's system. We ordered that separately from another company. But other than that, the system seems fine. I feel better when I set the system up when we leave. I'd recommend Frontpoint.

Frontpoint was the best security system that I saw online. The installation was difficult at first but the rep walked me through the process over the phone, and it was easy. He did it step-by-step and it came out good. I have the Frontpoint app and it's good because I get to turn off and on the system on my phone instead of doing it manually. When I forgot to turn the alarm off one day, I was called in a minute. My sense of security has been good since having Frontpoint.

I've had a home security system for years. I moved and I switched to Frontpoint after I did some research. I like their equipment and the reviews that I saw. Frontpoint's sales team was very patient and attentive to my questions. The installation went fairly well. I just had some issues with the glass breakers falling off the wall because the adhesive doesn’t stick well. Even so, the equipment is doing what it's supposed to do. The features are good as well and the cost is comparable to what I was paying before. Frontpoint is a good system. For the money that you pay, Frontpoint will give you more equipment than some of the other security companies will do.

I've used a home security system all my life and with Frontpoint, they have excellent service compared to previous providers I've used. Everything you read about it, the installation and support and the liability of the equipment, is different. The initial set up was very good and I pretty much already knew the features I was looking for. Then, the installation was very easy. The system's feature is good for what it is and the smartphone features are an advantage. I love the overall quality of the equipment.

We had ADT as a previous security provider and we switched over to Frontpoint. Their price points are similar but I got a good discount from the initial deal when I ordered Frontpoint's equipment. Frontpoint is competitive price-wise, and their mobile option is ahead of ADT's. The landline was a big problem then, but with Frontpoint, I don't have to have a landline anymore in order to use their services.

Getting a home security system was something that has been running around at the back of my mind for a while. We had ADT come and install a system, but we were very unhappy with the results and had it removed right before we had Frontpoint come in. The interactions I've had with the Frontpoint reps were done on the phone and they've been great. Any questions we've had and any additions we've made, they walked us right through the process and they stayed right on the phone until it was up and running. I've been very happy with them. My husband did the installation, but we called a couple of times to get things finalized because they could take us to a certain step in the installation, then we had to install something, and then we could call them back and go to the next step. We spent an afternoon getting the system installed and the customer support that was provided helped us get the installation complete.

This time of the year and this kind of life, one needs some security when they're not around their house. I looked online and Frontpoint was rated up there. I got cameras and I thought they were gonna be outdoor cameras but they're not. I talked to another woman that has a 35-dollar camera she mounted in her house and it does everything she wants it to do. But I don't know what to do with mine. I didn't put them and I've never touched them. I'm not real happy about that. Frontpoint can have them back if they want. They're not gonna do me any good and there's a different technology that I can use.

I moved to a new house and I thought maybe I need a home security system to make sure my family and I are safe because I leave the house a lot. I did a lot of research and I found the best reviews and experience from people were coming from Frontpoint. Also, they make a fixed price for a long time and get the equipment paid off on the first time so I went with them.

Frontpoint is a good system. My wife feels much safer since having it. It does everything I need it to do. Installation was extremely easy as well. I just stuck it up where they told me to stick it. Their reps were also very knowledgeable and the price is reasonable too.

We had a security system before and we wanted to upgrade it. However, fall the stuff that we got from Frontpoint was not satisfying our needs. We wanted to be able to see the kids. I also work at night and my husband travels. Still, after spending over $800 on the system, their video camera was not working. They say it wasn’t compatible and we had to purchase something. But they said there’s nothing like that because we have 5G so we switched back and it was very frustrating. When we called the technical support, the rep said they were sorry and that they can’t help me. I called several times to have it canceled. They gave us the run-around and they are still not canceling. Right now, their system is there but it’s not turned on because I have another system.

We live in a very quiet and peaceful neighborhood of almost little to no crime. But having a home security system gives peace of mind for my wife when she’s home alone or when we’re sleeping. We used to have LiveWatch before and we switched over to Frontpoint. We used the exact same equipment as we did with LiveWatch, and Frontpoint showed us how to use it, so it was great for us. They took the time to talk to us about how to set everything up, the best way to use it, how to dive into the system, and make changes. It was a hands-on customer experience. I was impressed.

My wife wanted a home security system and I went by the reviews online. Frontpoint's price is good too. My wife also wanted an outdoor camera, which we may add. But if one of those had been included in the package, that would have been nice. We do have a camera inside though. We wish the video quality was a little better but it's decent. Other than that, the features are great. It's also really easy to go through the smartphone features. All in all, our experience with Frontpoint has been real good. I'm out of town a lot so my wife likes the system. She sleeps better at night.

I'm out of the city most of the time so my wife is by herself and I needed some security on my home. I liked that everything is wireless with Frontpoint. You don’t need to have internet or any wired ones in your home. The sales and customer service reps were good and offered me some of the extra benefits for free. That was a good deal. I installed it myself and I got it at first try. Everything worked and it was good to go. The instructions were detailed and simple. For the price, it was a good buy and we’re happy. However, it has a three-year contract. Lowering the contract term will make it even better.

I purchased a home security system for safety reasons and the installation of the Frontpoint system was easy. I thought Frontpoint would be the best choice at first. But now that I look back at the three-year contract, it's not the right choice for me because of the equipment I have. I told the customer service what I needed and they told me at first to get 2 window breakers. Then, because my house is so small, they said that I can get away with just doing one if I put it in the central location of the house, which is the kitchen area, and that should cover the bedrooms too. Now, I only have my 2 doors secured and one window breaker but I’m not sure that I feel safe and secure with the system.

If you're looking for a security system, Frontpoint is going to give you what you want. You're monitored and you can get all the other stuff for smoke, floods, fires and heart attacks. I wanted the system because there are bad people in the world and if we're away, between Frontpoint and the dogs, I pretty much keep all my stuff. Frontpoint was also rated as one of the top and they had everything that I wanted. You get more than what you pay for too. AT&T wants a ton of money and yet, you would pretty much get the same thing with Frontpoint for a whole lot less.

ADT was a little pricey for what I required so I checked for different security options and decided to go with Frontpoint. I like the fact that I could monitor the status of my home from my mobile phone. During installation, all I had to do was mount the sensors on the wall by following the directions and I used their app to synchronize the sensor with the security system. The $40 cost a month is not too expensive for motion sensor, door sensors and the ability to use an app to monitor and control that stuff. I planned to call them back because one of my door sensors is open all the time so I need a replacement. I don’t know if that’s because of the placement of the sensor or if it's malfunctioned. Nonetheless, the security equipment seems to work great.

Frontpoint is a lot better than my previous security system in Long Island. Their reps are outstanding. The alarms were very easy to install, but the cameras were not. The website is not truthful on that part and I called to complain about that already. With the cameras, you have to actually get somebody on the phone and install them. It took more than 45 minutes for the installation of that with somebody on the phone. Still, I would highly recommend Frontpoint. The signal is crystal clear. Every time a door opens, closes or the alarm is set off, I get a message. The features cover all bases and the prices are comparably reasonable. They offer all the protection that one could have on a home. They also offer discounted coupons which I was happy to receive, so it made it more cost-effective for me to get the cameras.

I’m very happy with Frontpoint. I did some research on the internet and websites doing reviews of security systems advertised Frontpoint as a solid and good provider, and the installation is very simple. The man who introduced me to the whole process for the very first call was very informative, patient and detailed. I had plenty of questions about the things that I didn’t fully understand before. The gentleman clearly explained everything, making sure that I understand every aspect. My questions are fully answered, which was great. He helped me with the initial setup. After that, he told me that I can add more sensors that I need. But for the very first setup, he recommended the setup based on my explanation of what our house looks like.

We moved to a new place and we need a home security system. I did a search in Google looking for the best service and it showed Frontpoint as the number one. I love that it is wireless. You can control everything from the website or the app in the iPhone. Our Frontpoint system is a little bit more expensive than the other system that I tried, but it's not that bad because it's more easy to work with and the quality is better than the other one. Frontpoint's customer service is very good. The rep I worked with was a nice person. At first, the rep helped me install everything and explained to me how the system worked and then the next time, I did the installation by myself. The directions were very easy to follow.

I live alone with an elderly mother and Frontpoint has really good reviews so I got a home security with them. They mailed the system to me and their reps helped me when I was first installing it. It's all wireless and I put it in myself. The installation instruction was pretty simple. I downloaded an app into my phone and it walked me through it. My problem was when I got to the last thing which is the glass sensor, the app hung up, but it was installed properly.

We had Guardian and Alder prior to using Frontpoint and compared to them, the people at Frontpoint are very responsive. When we had an alert, they tried calling us. They also called the police and executed what they said they would do. So far, everything seems to be working effectively and the smartphone feature gives me the information I need. I would refer a family member or a friend at Frontpoint.

I got new windows and I wanted to go wireless. ADT has wireless but when I did a little bit of reading and compared Frontpoint with everybody else, I heard that they had better customer service. Furthermore, reviews said their system is easy to install. I also like that when I call Frontpoint, somebody answers the phone right away. I'm happy with the good customer service. The installation also went pretty well. I had to do a little bit of reading but when I ran into an issue, I called them and they guided me. It’s pretty simple. At first, I was a little bit concerned because I have some windows in the living room where Frontpoint told me that I didn’t need to have sensors. I have one glass-break in that room and then I have another upstairs. Not all my windows have sensors but I’m sure they work.

Frontpoint is top rated on the internet and I had really good interactions with their representatives. They were very quick to respond and they knew what they were doing when I called which is a really big thing. When I call and have a problem, they get it fixed really quickly. The self-installation process is super easy too. The instructions were good and I only had a couple of problems because of my error of not reading the directions. I like the features of the system and everything I’ve come in contact with is really well. Everything with the overall functionality and performance of the system has been great. Also, the cost is very reasonable. I’ve recommended Frontpoint before and I’d still recommend them for sure.

The Frontpoint rep was very helpful. If I needed something, he was quick to send an email or a tracking number or my alarm certification. He was friendly as well. The installation was also easy. It took about 10 minutes. I did the first five sensors and after that, I needed some assistance. I was able to call them to get some help. The system gives a sense of security and it does the job. I am at ease and I don't mind leaving the house. I got a really good deal for taking advantage of the first offer. Also, the monthly cost is not high at all compared to ADT.

We had gone with Vivint and had a problem with getting somebody to come out and install the system. So, we cancelled and started looking for another option. We also decided to do a self-install and we went with Frontpoint because based on the responses from other people, it seemed like something we could do. Their sales team was great and the woman we worked with was really good. Then on the installs, everything was pretty clear and the only time that we really had a problem was connecting to our Wi-Fi. It took longer than anybody expected, including Frontpoint's folks, but we got it done.

We had some security issues leading up to the purchase of a home security system. I like Frontpoint's price and the reps were nice and very helpful. The installation process was easy and everything was good. The features of the system are adequate for what I need. Also, the smartphone feature corresponds to everything I need. The cost seems to be a good deal and I haven’t had any issues with the overall quality of the equipment so far. Since having Frontpoint in our home, it definitely gave us more peace of mind. Frontpoint works for us. It’s everything we paid for and everything we thought we were getting.

I had used ADT previously and I like Frontpoint better. My ADT system is still on my wall because it's connected. With Frontpoint, I just take it right down and move it somewhere else in my house if I choose to. It's not connected to a landline. Also, I've had great interaction with the reps from Frontpoint. One time, I set my alarm off forgetting that I had it. When they called me, I could not remember what my PIN was. I had to verify a lot of information, but they worked with me. The installation was also easy and I did it by myself.

I had a security system which was in the apartment but it was not monitored. When I shopped around with other home security providers, the Frontpoint sales person decided to match what the competition was offering as their price was a little higher. But I didn’t feel pressured at all. Their rep just tried to match and tell all the plus points that their system has compared to others. While installing it was easy, I had problems when I added more sensors and there were no instructions for those two sensors that came with it. I didn't know which one will be on the top and how to install it correctly. We didn’t even know if it was upside down or not. Also, we didn’t find those additional sensors initially so I had to wait for a day.

We wanted to have a home security system and we liked that Frontpoint was a do-it-yourself company. When I ordered it, there was a significant delay for me getting the material and installing it because of work and family. They kept on extending my trial period because of my situation, so that I would not be locked into a contract with them until after I actually gave the whole thing a 30-day trial. I had to delay it twice for an additional 30 days. They were very flexible with that, so it was a big help. Putting it in and setting it up was easy, and I didn’t have to drill in anything. I used industry-standard adhesive and none of them have fallen off yet. They said that it that happens, I could call them and they would send me new stuff. The instructions were simple and for anything that wasn’t straightforward, their tech support was very good at helping out. Anytime I had issues, they resolved it quickly.

The Frontpoint system was supposed to be a wireless system that works like a cellular Cloud communication system. I told the salesman when I purchased the system that our cell service was very poor where we live and he told me that it wouldn’t be a problem. But when I installed the system, I couldn’t get it to work. We ended up converting it over to an internet-based communication system at an additional charge. The system was very easy to install. I just followed the instructions that they were saying and it worked very well. We've had good service, so far and it's a good value for the price. The smartphone features work very well, too.

We bought a home, and the previous owner had Frontpoint. All of the devices were still in the home. We have the basic system and it's working. I had the crashing glass alarm, and I have a exterior radio control where I turn the system on or off. We've been using Frontpoint for nine months, and my recent interactions with them were unsuccessful and frustrating. I had to buy a new controller for the system and it has temperatures on it. After about a month of service, all of a sudden, the temperatures that came up from one area were wrong. I called Frontpoint and asked for it to be fixed, and they said that they really couldn’t fix it. The only way to fix it is to buy a more advanced service than I have.

We were in a transitioning neighborhood and I had some things of value in my house, but we didn’t have a garage. I did a ton of research and Frontpoint’s system was similar to that of some other security companies, so the decision on which company to go with came down to customer service. Frontpoint’s customer service has been pretty good and I'm happy with it. Customer service has gotten down the tube these days, but when I called Frontpoint, the reps were patient and attentive. They were in good spirits when they picked up the phone and I didn’t feel that I was bothering anybody. I never felt that they were annoyed with me when I asked simple questions and I loved that they repeated to me what my problem was, and then they solved the problem.

A home security system provides security for my kid and all my personal property. I had ADT in the past but Frontpoint has way better customer service and so I have their system now. The representatives make it seem like they care about me. The system was easy to set up and I’m comfortable with its features. I would recommend Frontpoint.

I'm very satisfied with Frontpoint. We were unhappy with the system we had before and so we discontinued it. We wanted to get another one and, at that time, Frontpoint was considered to be the best and they got the best reviews. They also gave me a good deal. I did the installation myself. It took me most of the day, but it wasn't that difficult. The system that I got has adequate features and they are better than the ones on my previous system. You can use your phone, too. The features do the job and they are easy to use.

We had ADT in the past, but Frontpoint was more reasonable for its pricing. I watched a video on YouTube when I did the installation. I had to do everything by myself, but it was pretty easy. But we had a lot of technical problems with the system at first. When I wanted to return it, Frontpoint told me that I would have to pay them half of what I paid to get it. They would take $150 from me if I wanted to return it. So I ended up keeping it, and troubleshoot it and troubleshoot it again. Now, it works. But right now, the one in the living room is not working, so we have to troubleshoot that.

We were broken into about 10 years ago and had some items stolen. We purchased a system after that with ADT but we ended up leaving ADT because every year, they go up in $2 or $3. It started off as a good deal, but we were up there pushing 50 bucks with no end in sight. We did an internet search and narrowed it down to about three or four systems. We called and the Frontpoint and the rep on the phone was very courteous and the cost was on-point, although most of everybody’s cost were pretty close when we were pricing systems. The wireless simplicity, and mainly, the reviews and their customer service on the phone led us to Frontpoint. They adjusted the price to meet our needs and worked with us on every question we had.

There are cheaper options than Frontpoint but for all the service that we've received so far, it's definitely worth it. I chose them based on word-of-mouth reviews that they was really good and for the cost. Then when I called to get more information, the reps were able to answer all of my questions. I also called back the next day and they were very helpful the entire time. Installing the system was very quick and easy too. It took about 20 minutes to get all the sensors up, and the instructions were all through an app on the phone. They were simple. When the garage door sensor went out, I called them and they overnighted me a new one because it was under warranty. I'm very satisfied with that. I just wish I could turn certain sensors on or off with the app but it's a minor little thing. That aside, the features are great.

Frontpoint guided me in my selection and I use their smartphone features all the time. The only issue I had was that when I was talking to the rep, I thought I was dealing in Canadian dollars. When the bills came, they were all in US dollars. They forgot to tell me that so the cost was 25% percent higher than I anticipated. It’s a similar price to what another security system would have done for me and I wouldn’t have done the work myself.

I liked the cost of Frontpoint and the service that you’re getting feels individualized. With ADT, I was just another number and I would never go back to them. The lady that I spoke with at Frontpoint was amazing. She helped me with the entire process of setting up and getting my service. She took her time and ended up being at work a lot later than she should have been. You never would’ve known that she needed to get home or that she had to go to school. She was very professional and I was very happy with her service. I put the system together and they couldn’t be any more detailed than that with the instructions. I got everything I asked for.

Frontpoint has better reviews compared to other home security systems. They also seemed to be more responsive. The installation experience was pretty good and easy. However, the alarm went off once, then I spoke to the rep, but the cops still showed up. The cops said that they got the call and there was no cancellation after that. So that was a little weird. It was good that they sent the police, but after talking to me, they shouldn’t have sent them. But that was the only one thing. The quality of the system and the price of Frontpoint seem decent too.

I was with Vivint but they ticked me off when my contract ended. They put some garbage in the mix and they were really ugly. They were also too expensive and they got nasty, so I severed my relationship with them. I researched Frontpoint and their reviews were superior compared to everyone else. I also liked their cost. Then I contacted them and their salesperson was awesome. He was an excellent young man. He was very professional, didn't try to pull any wool over my eyes, and answered all of my questions. Nowadays, businesses approach people like, "We're gonna screw you. Catch us if you can," but I didn't get that at all with Frontpoint's rep. He was very brutally honest and got right to the chase. I came on board from his initial disclosure and I'm happy so far.

I Googled home security and Frontpoint had the best reviews. Their customer service was great. I customized the package and the cost was less than what I thought it would be. Installing the system was pretty easy. I ran into a couple of things with the door like lining up the sensors and the thickness of the tape. I figured it out after a couple of tries. The smartphone feature is good as well. Sometimes I'd forget to set it when I'm leaving or I had too many things in my hand, so I'd just set it once I'm in the car and same as when I'd get home. It's nice to be able to do that.

Everyone at Frontpoint has been extremely helpful. I bought a home security system to have ongoing monitoring and security in the house. Also, a home security is a requirement of my home insurance company. My husband did the installation of our Frontpoint equipment. It mostly went fine, but there were a few issues. He couldn’t get one of the cameras up and running. Also, one of the sensors needed to be reattached. Frontpoint should have an option for people who would like to have help with the installation. For the camera, it’s plugged in and it’s here on our entryway. I would really rather have it attached to the wall and fully installed, so that someone can’t come along and unplug it.

I wanted to secure my home so I looked for the best home security system and a friend of mine told me about Frontpoint. The sales person I worked with was helpful. My brother and I did the installation together and I put it on all the windows. If I had questions, I called and the Frontpoint reps answered them. I got the wireless doors and windows. With the smartphone feature, I can turn it on and off on my phone. One time, I tripped it by mistake and I was able to disarm it but it was loud and scary. I could imagine somebody walking in and that thing would start blaring. It would wake us up and we could deal with the situation better than just waking up next to somebody that's trying to rob me. I won't have as much time to react. So, it’s great. I also got the cameras but I haven’t installed them yet. The Frontpoint system is good and the equipment is accurate. Although the cost is high, it's fine. I like that I have a security system in place.

Somebody had tried to break into the house so I decided to purchase a security system. And whenever I typed down security systems on Google, Fronpoint popped up first and they had the best rates. The reps I spoke with were also knowledgeable about everything and I ended up buying it. And because I had dogs at that time, I got glass break sensors instead of motion detectors. The installation was also simple. I just got the package and sticked it myself where it had to go. Then I downloaded the app, which pretty much told me what to do, and I was done in about 30 minutes. Everything is simple and easy to use, and I've had no problem with it so far. The cost is fine too.

I had a security system before but I let it go and then someone attempted to enter my home through my backdoor. I signed up with Frontpoint but it's not as well as my previous security system. Everything was covered with my previous provider but Frontpoint does not do that unless you pay an expensive fee for it. The sales pitch was that it was going to be $30 a month, but I pay almost $50. Also, I was confused doing the installation myself. I still have a glass-breakage unit that is not functioning yet. But overall, I'm happy with Frontpoint and my backdoor is guarded now.

Frontpoint is good. The initial person I talked to was very thorough, very accommodating, professional and flexible. He said we would have a 45-day trial period, but the house that we were trying to sell took longer than 45 days to be sold. I had hoped I would sell it in 45 days and I'd send the system back to Frontpoint, but that didn’t happen. I had to have a three-year contract with Frontpoint, although I only needed it for three months. I also talked to a manager and tried to figure out how not to keep having to pay the 36 months for the security system sitting in a box. It’s disconnected right now, but there aren’t any exceptions to the rule, and that’s the part that’s most irritating.

Frontpoint has most of the stuff that people would need for home automation and home security and is way better compared to the other home security system we used. You can also personalize and install the system yourself and somebody monitors the house. They send you the equipment and they show you how to do it. They also have a phone app that can help you through the installation, so it is quite easy to do.

I purchased a home security system because I was going to be working overnight and Frontpoint had better and reasonable prices. Also, it was easier to communicate. The sales and customer service reps were able to answers all the questions with good detail. If I didn’t understand something, they explained it even better. I went and tried to install the system so I called them. They explained how to go about it on the phone with the app and it went smoothly right after I was able to do the first one. If I wanted or needed a feature, I was able to get it. I liked the quality of the equipment as well as the smartphone features and I would recommend Frontpoint.

My daughter has the Frontpoint security system and she said it’s reliable so I went with it too. However, I've had some issues with the equipment since it is wireless. I’ve had the sensors falling off, not picking up or not working. Sometimes I’m overseas and the internet does not work. There were two incidents where I had issues with the system not working, and I also had to have one of the sensors replaced.

The people we've spoken with at Frontpoint were all very good and they offered more for less money. I told the representative what we had and he told us what we would need. We're in a rare situation where we need to know when somebody is trying to leave our house and go out a window, not come in. So we weren't as concerned about intruders. Frontpoint provided the security we needed for that reason. The system would alert us when a window was being opened. The installation was also easy although we had one little hiccup. We couldn’t get something on our front door and we didn’t tell them for a very long time. Then they called to check up on us and we told them. They told us that we needed a different kind and they very quickly sent it to us. So it was all good.

We have a small vacation house that has an open floor plan, and it was installed with Frontpoint. It was really easy to order over the phone and they sent whatever we ordered in the mail. It was very easy to set up, and they helped my husband with it over the phone. However, we had an extra feature that was not in their regular package, which we had a lot of trouble with. We had ordered a door lock where it has a keypad on it that you can change the code for getting in and you can do it remotely. The one that was sent to us was defective so we had to send it back. It caused a lot of problem because it happened when we were ready to leave and come back to our main home. We had to hire somebody to be there when we returned it and the next one came. It was a big mess.

We are new homeowners and wanted to get peace of mind to keep our home and family secure. We liked Frontpoint's customer feedback rating, their ratings online and the security provider in the local area. We also liked the cost. Frontpoint's representatives were very good in terms of customer service. They were very polite, very keen to understand what our needs are and they're being provided with a very good training for Frontpoint.

Frontpoint's reps were helpful and answered all my questions. Everything went smoothly. I put together all my wants and they sent me the right sensors and what I needed. I'm doing a renovation, so I just have my motion sensor set up right now. Its quality seems to be great. Also, the cost is fair. I'd recommend Frontpoint. Their customer service is nice and seems to be trustworthy. I had a false alarm that was my fault and they were responsive.

We did a crime report on the neighborhood that we were moving into and we thought getting a home security system would be a good idea. Frontpoint had the best pricing. We own the system outright as opposed to ADT which rents it to you. The self-installation process was easy. I had some issues with the app but their customer service was able to handle it with no problems. The features in our system are exactly what we were looking for. They're great.

We had ADT in our previous house but we have Frontpoint now as their service is a lot better. Their security system is cheaper than most and it went through the cellular, and it was detached so everything was really easy to install. The only problem we had during the installation was we had a glass break sensor that we put on the ceiling and we didn’t push it in hard enough. It fell down three weeks later, but we put it back up and pressed really hard and it hasn’t happened since. The features offered in the system are great. Also, we’re getting really high quality for the price we’re paying. Customer service is excellent too. So if you want a cheap home security system that works and have good customer service, then you should check Frontpoint out.

I looked into two companies, including the more popular one, but I decided to go with Frontpoint. The representative I spoke with was very thorough, informative and eased my concern about self-installation. There were a lot of positive reviews too. Installing the system was easy, and there were written and video instructions. The Frontpoint reps were also very diligent in keeping up with what I need to do to get all my system set up and they kept up with reminding me through email and phone calls to get my permit done. That was good because I was traveling a lot and I was out-of-touch most of the time. Everything seems to work except for one or two automatic light bulbs that come on and off whenever you set a timer, but that’s minor. I have everything I need and the ability to monitor through the app is good. Also, $50 for a monthly service is fine for us and I can afford it. Overall, my experience has been very positive.

Our cars had been broken into so we felt like we needed a home security system. And because of the cost of the actual system, we went with Frontpoint. I initially signed up and looked online then they returned my call and negotiated the price down pretty low. But I was a little disappointed because I really wanted a Ring camera. They told me not to worry about it though. They said it was coming out and that they would eventually add it to the package. But then I got the equipment and one of the sensors doesn’t even work. So I don’t want the system to even be connected to the police station. I just don’t want it going off. The features are like the bare minimum. I wish I would have gone with the other alarm system company. Our house came with one but it was disconnected and never used.

I had Guardian a long time ago and I didn't like that it went off all the time. Then I went to Frontpoint because they had a lifetime pricing. The only thing I didn't like about Frontpoint is that one time it did go off, it took them a long time to call me. I would probably be dead by the time they called me and then the police came. Other than that, the customer service is good and the features are fine. You could call with a question during installation and once they answer that, everything is easy.

The devices on my old security system were crude, so I started looking online and saw Frontpoint. They sent everything in the mail, and then I called the gentleman and he walked me through everything. It took me a half hour to do it with being on the phone, but they were short on a couple of pieces, so they sent them out to me. Once we did the main door and the slider doors, the rest was very easy. The gentleman also told me to just call him if I had any questions. And my payment comes out of my checking account, which is nice.

Frontpoint's customer service was very helpful and they weren't pushy. It was like I was talking to somebody that wasn’t in sales. I'm in sales and I'm the type of person that needs to be sold. So, I can appreciate the salesmanship. But with other companies, it was different because they were really, really pushy. The self-installation process was easy enough. There was a little bit of a mix-up with one of the pieces of equipment that I got. The person that was helping me wasn’t aware that I needed an existing doorbell hooked up to my home. I didn’t know that I needed that. So, I have a piece of equipment that I’m not gonna be able to use until I get that installed. Other than that, everything’s been pretty good. I like how intuitive the app is and how everything was set up.