Frontpoint Reviews

Our house got broken into so we got a home security system. One of my friends had Frontpoint so we went with them. The cost of their service in relation to its quality is fine. I’m happy with our system and I would recommend Frontpoint.

I looked at the highly recommended security companies online and Frontpoint came up as one. It was the first I called and the rep was friendly, knowledgeable about the product and offered me a good deal for the products we were buying. It was a different set-up and we thought about it since we don’t make decisions based off a conversation. The rep gave me time to discuss it with the wife and she was in agreement. He told me that as long as I got back with him that evening, he could hold the deal. That worked because otherwise, I wouldn’t have gone with them. I don’t like the pressure-sale tactic and a lot of sales people do that. I am technologically challenged and the installation wasn’t as easy as I hoped. They said it was self-explanatory but it wasn’t. Once I contacted somebody and we started going through the steps, it started working. It made more sense and everything was good, but it didn’t go very well to begin with.

We just bought a home, and we wanna keep ourselves and our house safe. My neighbor started working on Frontpoint. The system's very easy to integrate it with the cell phone app. But there are a lot of companies right now that are starting to work their way to lower the cost or price. There are companies like Ring that is doing very similar features like the app, sensors everywhere, and it's 10.99 in a month. I'm paying Frontpoint 43 a month and it's quadrupled price. Although I love Frontpoint, it is just a little overpriced. Nevertheless, the rep was great. The installation was straightforward. However, the system got mixed up. My neighbor came over and helped me set up some of the sensors and monitors. After that, it was pretty simple. The service and the app are both amazing. The features of the system are fine as well.

Frontpoint is affordable and I like what I have with them. I picked and chose the package that I thought I needed. Also, I like the smartphone features because I travel a lot and I can see whenever family members go to my house. However, Frontpoint’s alarm beeps just every three seconds. If you have already left and closed the door, you don’t hear the second whether there was a beep. So, I had friends who stayed over and opened the door to go, get to their car and didn’t even realized that they set off the alarm. Nevertheless, I had a very positive interaction with their reps and I was happy that the equipment was self-install. I like doing that kind of stuff and I thought that was fun. It took me an hour and it was very easy. The quality of the system is good and I have no complaints. Since I had it, I feel good about things and I'm not worried.

Frontpoint was rated one of the top class for a security system and they had great customer service. There was not a lot of upselling and I just looked at what I needed. Then, when I got started with them, it was an easy process. The installation process was easy too. I had some issues though with the glass break sensor and when I called the support, they were able to fix it within a minute. Also, I have not had a chance yet to install the doorbell camera as there is some wiring on our end that we have to fix. I have the standard package that has the windows and door alarms. I also wanted an outside camera which they were able to provide.

Considering the price, I got the Frontpoint system, and it has everything that I need. It took me about 20 minutes to install it. Their staff were very friendly, helpful, and very quick to respond.

We built a new house so we wanted to put a security system in it. My wife's mom and dad got Frontpoint and they like it so they suggested it to us. Frontpoint went over all their packages with me and I chose the one that fits our house and me better. So far, I've liked the system and I'd also recommend Frontpoint. The people that I talked to who got everything worked out for us were real helpful. Customer service was good and the installation was easy. All the instructions were easy and I didn’t have problems putting anything together. Everything went together good and the system has been working good. I like the app too. You can turn the security system on when you're not even home or turn it off if you need to let somebody in. It works good.

My home security system wasn't working and a girlfriend at work told me about Frontpoint. Their customer service answered the questions I asked. They told when they would be here and what they would do. I was given information and different things, but the package I have was just all I wanted. My system is working fine. And when I had to give someone information, I said I could suggest they get Frontpoint if they were interested in getting a security system.

I had a townhome built from bottom-up. I was a first time home buyer so I wanted to make sure I had security. I decided to go with them due to their reviews and how Consumer Reports gave them a higher rating last year. Overall for Frontpoint, it works off the cellular, cell towers as well, so it’s more consistent. Everything has been really great with their customer service department and their product works well so far.

I went on the internet and Frontpoint was rated high. Their representatives were pleasant too. The only drawback was they didn't mention stuff. We bought the system simply because we were leaving our house for three or four months at a time travelling and decided we wanted to be secure. We live in a very safe place. Our main concern was being gone for sometimes and our house was being unattended to. Because we bought it for that, I would have liked to have smoke detection for fire alert. I don’t know if by the time the alarm goes off, somebody calls you and you call the fire department. I don't know whether the house would probably be burned down or not. And I’ve had a problem with the security units that you put up on the wall. I’ve had it fall off the wall twice. The rest of the installation experience went nicely though. It took 20 minutes to do it. I ended up calling about something and I got a lady and she was very helpful.

The people that I spoke with at Frontpoint were very knowledgeable. The rep explained everything to me, and he was very polite. The whole thing was a great experience. The installation was very easy. We like the system, and the quality is good. I like the fact that you can expand as the technology is changing now. I have the app on my phone. I can add and delete some stuff. So, with the technology, I like the convenience and the availability.

The other security system that we had was junk and they were terrible to deal with. It was impossible. I needed a new security alarm. I was hoping for a little bit better than what I had but really, I was expecting to talk to a human and what I got is a pretty good service. I’m pretty impressed with Frontpoint. They are leaps and bounds better with everything. Frontpoint's customer service blows them out of the water. You can get somebody on the phone and they help you while they’re on the phone. And they don’t get off the phone until you’re happy with it. We were going back sending emails while we were on the phone, trying to figure stuff out and taking pictures. They even do some kind of diagnostic while you’re there. They were really nice too. All the five people that I spoke with over there were the same.

I looked on the internet for good reviews and I went with Frontpoint. The reps I spoke with were really nice and especially the selling person was very, very helpful in counselling. With the installation, some window sensors were not that easy to install. Maybe if they were a bit bigger that would allow more flexibility on how to install them. Other than that, the features in the system have been good so far.

I looked into a home security system since I went from a two-parent household to a one, and I wanted that extra security. The representatives at Frontpoint were helpful and super easy to deal with. My interactions with them were wonderful. I decided to go with a basic package and the installation was easy. Everything is working perfectly and I feel super safe. I would tell others to go ahead and give Frontpoint a try. They're easy, quick, simple and secure.

I was in the process of rehabilitating a property and as I start to put stuff into the house, I figured I needed to secure the property. I have Protect America on another property and they’re among the top leaders on security systems, but Frontpoint offered me a 60-day trial period. Also, I didn’t have to have internet service at the house in order to secure it. That was definitely a plus to me. In addition, in case a property is sold, the system is transferable if the buyer wants to keep it. Working with their sales have been very engaging and informative. I also worked with customer service when I had a breach I didn’t get an email or a phone call right away. I did reach out to customer service wanting to know why. They said that it was set up like that. So, they went back and did some checking and tweaks and then that resolved the issue. It is a good service and I would recommend them.

I just moved out of the city into a suburban area and thought that Frontpoint would be a good choice for a security system. I felt like it was the better company at the auctions I looked up online. Installing the system took less than 10 minutes and the system's quality as well as its features are great. I like being able to use the app when I’m outside the home.

Because I live in a remote area, and I'm by myself, I purchased a home security system from Frontpoint. Their representatives were good. Frontpoint is a very nice system. It's very loud. It does give you a sense of security, and it was very easy to install. It took half an hour to do the installation. The features in my system are very nice. I'm very satisfied with them.

The reviews I’ve seen online were all very highly rated for Frontpoint. I just had the initial call when I did the set up and it was very thorough. I had a little bit of trouble with the glass break sensors, but other than that, it was pretty easy. The instructions are good. The system is good and has done what I expected to. It's also very easy to use. The cost is also competitive.

I've made a market survey and made the decision to go with Frontpoint. They are more straightforward in terms of the business model compared with other providers like ADT, which was one the one that I had before. I'm also happy with Frontpoint's customer service. I hope they keep the price as it is today and not getting those surprises as I had in the past with other providers. If they keep those promises alive, I'm okay.

If you sign a contract with them and call back 20 mins later to cancel, they will bill you anyway and send the equipment. Then you'll have to ship it back, wait to get your refund, only to be told they're going to deduct the next month's premium and they'll have to refund that to you as well. Quick to take your money after you spoke with several agents about cancelling, but slow to give you your money back. Great customer service to reel you in, terrible once you try to cancel.

I signed on with Frontpoint about 2.5 years ago and have wanted to cancel for about the last 2 years. The fee is expensive compared to other competitors and the contract locks you in for 3 years. An early termination requires you to pay the majority of the contract term immediately. If you like paying more and being locked in for years without options, then Frontpoint is great for you.

I have been a Frontpoint Customer for over a year after comparing them to Simplisafe and ADT because I could own the equipment and only signed a 1 year service contract. My contract which was up in November 2017, and I called to see if I could get a better rate on my service as I am now out of contract. I have been trying for more than two weeks to reach a customer service rep. I waited on hold for over 20 minutes, finally reached someone in Customer Service, and asked if he could help me. He put me on hold for another 20 minutes without helping me or getting back with me. I waited a few weeks, then called back, this time, choosing sales for new customers. I got through, but said she couldn't help me because I was an existing customer, and transferred me to Customer Service.

I've had Frontpoint for almost a year. I opted for the more expensive touch screen panel to control my home alarm. The Battery expanded after a few months of use. They sent me their lower panel as a replacement because the touch panel was discontinued by the manufacturer. The new panel they sent me didn't work, so I continued to use the touch panel. They sent me the new Hub control system, that was the touch panel replacement, which is NOT a touch panel, but rather a hub that's controlled by a number pad. The number pad provided had a faulty wire in it, so it didn't work either. I'm still using the touchpad with the expanded battery. I call them, they send me another replacement pad.

When we moved out of the area that our previous security company covered, we went with Frontpoint and got their system installed very easily. All the instructions that came with the equipment made sense and there wasn't any step that I was not really sure about. I was also able to order the specific pieces of equipment that I wanted and everything works like I expected it to. I use their smartphone app for notification if there was an alarm, or sometimes, I would use it to activate or deactivate the alarm. We have smoke alarms and CO alarms set up and I have better peace of mind having those in. So, if something were to happen, I’d get a notification and know about it. I’d recommend Frontpoint.

I'm a widow and I didn’t feel secure by myself. I signed up with Frontpoint and they were very helpful. I told them how big my house was and they advised me what I needed to go over my windows and the different things. I didn’t know there was a three-year contract though. I found out later. But it was partly my fault because I was just thinking there wasn’t a contract. Nonetheless, I was very satisfied with the reps I dealt with. Then you do the installation yourself. But I have a niece who's an engineer and I let her go and have it all. She did it very quickly. I use the system now and I'm very satisfied. I would recommend Frontpoint.

I like everything with Frontpoint. I've been with them for six months now and everything's good. I've never even had to call them.

I wanted to be a little more secure. I did some research and Frontpoint's package seemed like it was better than others. The cost was a little more than what I’ve seen from other places but I’m okay. I've had them since April and so far, so good. At the time of the initial purchase, my interactions with their representatives were good. The installation was easy, too. When I forgot to turn the system off and walked out the door, it went off and their response time was good.

I’ve been living at this location for over 11 years and I thought I needed to have some type of security system in place. I did a search to see what’s best recommended for home systems because the one in the office was ATT. I thought about a lot of it, and then I went with Frontpoint which seemed like it was much better. It was rated better by other consumers that use it and they didn’t have any type of complaints against them. Also,.I was satisfied with the cost. The representative was very good. We kicked it off pretty good. We spoke for a while, he explained to me and broke it down, and that was it. My brother installed the system and it went great. It only took him 15 minutes. I’d recommend Frontpoint.

When I moved into the house that I was in, it already had a home security system but it wasn’t active. I looked at ADT and the prices were okay, but they offered the ability to do stuff on the phone for a higher price. Frontpoint answered any question I had pretty quickly. I was under the impression that I was gonna get one of those LCD monitors, but it came with a regular punch-in code one. But the features are all pretty helpful and everything's good. The reps told me that my front door lock system would work with their system, but they were under the impression that I had something that was the same model. Mine might have been like a generation off. But it's one of those things like you just have to buy into their whole thing if you want to be fully secured through their thing.

I was gonna get a new home and I was using Frontpoint to be able to secure the building during the time we were doing construction and then have something to offer the individual who would be renting the premises afterwards. I chose Frontpoint after doing research. It seemed as though I would be able to place all of the components and activate the system with the support that was available without having to schedule any installation. I received the box that contained all of the components, went through the house, installed the components and using my cellphone, was able to ensure that the components were communicating with the hub. Then I made a phone call to Frontpoint to have them activate and verify that the system was functioning properly. For the most part, the installation was fairly straightforward.

I've always had a security system and initially, I looked up reviews online. Frontpoint's customer service stood out. There were no long wait times and they were helpful. I encountered a couple of small issues during the installation but Frontpoint was quick to answer the phone and they helped me through those. That aside, the installation went really easily. I use the smartphone features but I'd like a little bit more customization, like being able to set which sensors are working in the different arming modes. That would be awesome. But other than that, I'm happy with what is there. The system and its quality are good and overall, I'm happy with the system.

We had an issue with ADT where an alarm would trigger after 24 hours of being away from the house, and that was never resolved. Plus they seemingly had nonstop price increases. We switched to Frontpoint and we've had no issues so far. My wife did everything as far as the setup and she had a good experience. We get notifications if we forget to turn the alarm, which is really nice to have. We might have been able to set that up with ADT, though we shouldn’t be the ones that have to dig for it. Also, the cost is fine relative to what we were paying with ADT. I'd recommend Frontpoint for sure.

It’s good to have a security system. It brings your insurance down and when I surfed the web and compared companies, I found Frontpoint to be reasonable, cost-wise, and doable. The rep that I dealt with explained what had to happen, how it would work, when things would arrive, how to install things and set it all up for me. He was very good. The installation was fairly easy to do and people follow up too. When my credit card ran out, I had lots of notices that that was gonna happen. The quality of the equipment is fine as well. We had a power outage this year and it still ran.

We wanted a security system as a preventative measure and when I did my research, Frontpoint came up as a good option. It's been about a year and a half now and it's been good thus far. The equipment is a little expensive so I don’t like that. But the installation was fairly easy although there is one thing that I wish was a little better. We've been having a running issue with our panel saying it has low battery. We had called about it and we were on the phone for quite some time with customer service. But they couldn't figure out what it is and the panel still does it. That's the only thing with the equipment that has not gone smoothly. But other than that, we've been really happy with it.

We used a home security system through Lowe’s, but it wasn’t connected to a central dispatch. I did a lot of research online, and Frontpoint had excellent customer service. The interactions I had with their reps were easy. All I have to do is send them a message through the app, and somebody would call me. I really love my interactions with them. In terms of the installation experience, we had to install it ourselves. I was anxious about it but it was easy, including its instructions. I feel good about the features offered by our system and we’re just waiting to get the doorbell camera. The quality of the equipment is excellent and their app works great. I’ve had good experiences with Frontpoint and all the reviews I found online about their customer service were right.

I did a search online specifically for a home security system, and Frontpoint was rated the best. I asked them if the system is wireless and it is, so I like it. They answered all my questions. I did the installation by myself and it was simple. The smartphone features are pretty convenient. They're also doing great with their customer service. Every time I call in, I get help right away. Everybody is friendly.

We have a big house with lots of doors so I wanna make sure of the people coming in and out. I got Frontpoint for the ease of installation and reviews online. I called and the reps were very helpful, they walked through what we needed. They were good about modifying things based on what I wanted as opposed to what the packages were. I was very happy. We had to reset a couple things with the system but overall, it was fine. The system seems to do what it needs to do. The smartphone feature works well and it’s pretty easy to use. I wish there were more options to control some of the parameters on the smartphone. I actually have to go on to the website to do it but other than that, I think it’s great. The cost is expensive, but it’s a good service. It’s nice to know that Frontpoint is there especially when I go away. It’s helped my wife a lot too when I work overnight. I’d recommend them.

I had a different company before and they kept giving me a lot of problems, so I had to get rid of them. Frontpoint was rated high by Consumer Reports, which I usually rely on. I got everything that the reps said I was gonna get and they answered when I called. They were very professional all the time. Also, the installation was very easy for me. I followed everything and the instructions were good. I had a little problem with the control box, but I called them and they talked me through it. I'm happy with what I have and everything works fine. I feel protected. It's cheap as far as what it costs, and it's an excellent system.

I got a home security system for its features such as being able to set my alarm from my phone and camera. I had ADT before, but they had too many false alarms. With Frontpoint, I only had one false alarm since I had it. Everything was good and pleasant when setting up the system. Everybody was very helpful as well and I'd give them an A+. The installation of the system went well and the instructions were easy to follow. Since getting Frontpoint, I have more sensors and noticed a change in sense of security. I love its features. The smartphone feature has been good. But the alarm panel with it being white, you hit the same buttons over and over every day, eventually the numbers are gonna wear off due to the color and I feel threatened. Someone will eventually know your code is these four numbers unless you change it.

We just moved into a new home and we needed to make sure that our belongings are protected. I shopped around and looked at what could be the best. Frontpoint was the cheaper and more reliable option to choose from. With the help of somebody who was over the line, I did the installation of the system myself. The instructions were clear and very precise. In the beginning, however, it was difficult because one of my sensors was not working. I had to talk to a technician, who was fantastic, and the issue was solved.

So I bought into the coolness of the wireless technology and the strong marketing behind Frontpoint. I will say their technology is good. It's not 'quite' as easy as they say to install, but after some frustration I got it figured out with the help of their phone technicians. Where things went bad is when I moved. And I knew I might be moving when I signed the contract. The sales guy 'assured' me that getting out of my contract wouldn't be a problem and I'd just need to explain the situation to the client support team. My bad for signing the contract anyway without this spelled out. I should know better. The system is portable and I could have taken it with me and set it up in my new location.

I was looking for an alarm system for our small company so I looked online. I personally have a Protect America on my own. But then, the price of Frontpoint, for the company, was cheaper than Protect America so I went that way. The sales reps were all really friendly. I had a little trouble with the order though. I said that it was a roll-up door, but they sent me the sensor for an overhead door. I was also expecting a little bit more steady glue for the sensor on the door. Other than those, everything is good.

When I had an incident at my home, a co-worker referred me to Frontpoint and my sister had my alarm installed. The interactions we had with Frontpoint's reps were extremely simple. I got their box but I didn’t know what to do. I couldn’t get it installed. Someone on the phone walked me through it until I got my windows, doors, and everything set up. It was awesome. But I felt like the instructions were not that clear. And I was just at the heels of a good friend had been murdered nearby so I was not in a frame of mind to do anything. Whomever I spoke to that day eventually installed it for me over the phone and I was very grateful.

I liked the fact that Frontpoint was just a self-install versus having somebody else come and do it. I liked the ease of the system, how it's on your phone and you can just click to arm and disarm it. It was very easy and self-explanatory when you set it up and they walk you through it. The customer service was great when I've had to call in with a question. I also talked to the customer service team when we didn’t get one of the smoke heat sensors. I ordered two but only one came and then they sent the next one right away. Overall, I've had a great experience with Frontpoint. The customer service is great. The system is easy to use, and it seems very reliable, so far.

I had Protection 1 but they increased my rate quite a bit so I wanted to change my service. Frontpoint had good reviews and it wasn't very expensive as compared to Protection 1. In fact, their cost is reasonable. The sales agents had good demeanor and knowledge of the product. It was easy Installing the system. The instructions were clear and there wasn't any kind of ambiguity. So far, I'm happy with my experience with Frontpoint.

I moved into a new house. The prior owner had Frontpoint so I just went with it. I ended up purchasing another system because apparently, I was not able to continue using with the one that I had. I called and the customer service rep said that the system was too old so he sold me a new one and he was very professional. I installed the system by myself and it was pretty good. The instructions were easy to follow. I use the smartphone features and I have had no problems. The overall functionality of the system works well. The cost is reasonable too, but there are others that are cheaper although I don’t know the quality.

Around my house are some new construction. I installed a home security system and Frontpoint's software expert guided me with everything. I also checked with a phone app that guides you step-by-step and it was good. However, one disadvantage I see is my kids keeps pulling off those sensors that I stick on my windows. They're like a peel-and-stick thing and I was never able to put them back. There should be something like a removable and replaceable thing, like some kind of a zip or like that material on your pocket. If that’s the one, I can always put it back even if they take it out. Also, the cost should be 20% lesser than what I’m paying now since it’s a three-year commitment. We use the app and it's very good. it will immediately lock if you open a door. The quality makes me feel a lot safer and I feel safe even if I’m leaving the home.

I looked at Frontpoint’s reviews and some of their customers were satisfied. Then when I spoke with their representatives, the customer service was great. They walked me through everything. But Frontpoint's monthly monitoring fee seems pricey. I would like them to give their existing customers some discounts here and there, especially on new equipment. It could be for the existing customers who have been with them for a while, are current and up to date. They should also look up for their customers sometimes. They could give a little bag or a T-shirt. On the other hand, the system's installation was simple.

I feel better about our security since getting Frontpoint. The system was very easy to install, and it is easy to use. We set it at night and occasionally during the day.

Frontpoint was a little cheaper than the other companies, and the system was pretty easy to install. We just plugged it in and then put little sensors on. But the unit looks like it's pretty outdated, and it's a bulky thing that has to sit on the counter. The quality is okay, but for what you get, it could be cheaper.

I wanted peace of mind at night and it helps to know when my door is open and closed. I liked that with Frontpoint, I can take my system with me wherever I go. Their reps were very respectful, answered all my questions and were patient when I called back several times. I received the system in the mail, and then they had this app and they just entered it into your system and you enter it on your phone. It told me which doors and windows and the different parts were peel-and-stick. A couple of them didn’t match up, so that took a little bit. There were some things that weren’t crystal clear, but if you have a question, you can call the staff there and they also had that video that you can watch. The app also has that, “Well, if this stuff didn’t work, go back and do it again,” which worked out really well.

We were looking for a home security system because we were getting ready to go on vacation. I was doing some research, and I liked what I saw with Frontpoint so I called them up. We got everything set up, and it worked great. It was all self-contained wireless. It didn’t have to go through hard line or an internet service. We had a security system when we first moved into the house in 2001. We had a provider that it was all hard-wired in and had to go through a phone line, and we weren’t happy with that service at all.

The home security system that I had previously was too expensive. One of my friends’ son who was a sales rep up in Northern Virginia, DC area recommended Frontpoint. I did my research online and the cost was good so I thought I’d give it a try. The sales interaction we had was good, but I had a problem with the installation because the system was wireless to some extent and I didn’t have the expertise to drill holes and run wires through walls. I didn’t quite consider that I had to install it myself.

I bought a home and purchased Frontpoint as a home security system. I had a busted panel and it was a whole ordeal to kinda get it back. Also, I don’t think I was offered any kind of discount. I started talking to people and talking about the negative experience and then they said they only pay $15 or $20 a month. And I’m paying 70 bucks a month and I don’t even use it very often. It's way too expensive compared to the other options, but I’ve been too lazy to switch it.

We decided to purchase a security system when we had the house broken into. We have been upgrading everything and someone took notice of that and broke in just when we were done. I did some research on some of the cheaper options or best companies and Frontpoint was one of the Top 2 that I was able to find. We discussed what we needed to them which they did and they were able to customize the package.

Canadian customers beware. I searched Frontpoint Alberta and an Alberta ad provided a contact number. The customer sales rep was very friendly and a smooth talker. He quoted costs that seemed reasonable as well as competitive and then kept lowering the price providing I made an immediate commitment. I bit. At no time was I told that the cost was being quoted in US funds. I saw the charge on my CC online statement within 2 days and realized it was much higher than I expected (due to the exchange rate). I immediately called customer service and was relieved that the alarm hardware had not yet been shipped. I was able to cancel the order before it left the warehouse. Long story short, It has now been a month with numerous phone calls, emails and faxes. A lot of time committed and no luck getting my refund. This is the most unethical company I have ever dealt with. Do not let yourself be conned like I was.

I purchased a Frontpoint security system when we moved to a house. I like that I can install the system by myself and I can take it with me when I move to a new home. The installation was easy. There was a little hiccup there but it was because I didn’t read the manual so carefully. Frontpoint has a really good customer service. Their reps were very helpful, they directed me how to install the system when I had problems and they had some little gifts at the end. I told them at the beginning that I have four windows but I actually have five and they just gave me three extras. I only did the alert when anyone opens my window or door and so far, it's good. Their smartphone feature was good as well. Even my mom knows how to do it without understanding English. With Frontpoint, I feel safe when I go out especially long-term. If I have a long trip, I feel my home is protected. I can also sleep a little bit better because I know that the system is protecting me.

I saw a lot of positive reviews online about Frontpoint so I went with that and my experience was easy and simple. I got the package to set up the devices and I had no trouble doing that and the interaction I had with their reps was professional and courteous. I have the automatic payments come out of my credit card so it's pretty easy every month and I don't have to worry about it.

I had a home security system but my ex-husband had it under his name. The alarm company was gonna charge us for an account transfer fee and there was a whole bunch of red tape. The divorce was over and the alarm company couldn't come to terms with it so I Yelped who was a good alarm company. I just needed something really basic and Frontpoint's system covered our needs. Plus, a friend of mine has Frontpoint. The interactions with their reps were all positive. I installed the system and it was okay. The instructions were easy too.

The house I'm living in has been broken into before so I got a security system. I got Frontpoint based on good reviews and I also had a good experience. I installed it myself and everything was easy, straightforward and quick. I just followed their simple direction. However, I was a little disappointed with the app, because one thing I wanna do is to be able to arm the system for no entry delay on system away, and you can't do that. So I actually have a rep go in and reset my stay settings to where it pretty much acts like in away setting, but that way I don't have any entry delay. And then, the only other problem I have with them is when my power goes out, the system doesn't wanna arm or disarm. I still need to call about it. But other than that, everything else was fine.

Everything went smoothly when I signed up with Frontpoint. The alarm system was easy to put up and I like the features offered in our system. I like that every door and window that I have it on beeps, so I know when people are coming and going. It's a good alarm system. But I wish the alarm was a little louder to hear it upstairs as we can barely hear it when it goes off. One night, my little brother opened the door and he didn't know I set the alarm. We didn't hear it upstairs, so we got a phone call. Other than that, I like that I can leave the door open and set it. I also like the smartphone features because I can see what is open and not, and when a person left the house and what time, because I have to check my son to see how long he took the dog out for a walk. I would recommend Frontpoint.

Frontpoint was new at the time, and they had good rates and a good package that covered our whole home. We’ve had our share of false alarms and a few mishaps where we got locked out. Their customer service was good at helping us figure things out and solving a couple of crazy problems that we caused ourselves. When I called, I always got to talk to somebody.

Received a RECORDED message that the alarm had tripped, and should they call the police. Unfortunately, a recording doesn't give you time to check to see if it was one of the kids or a real intruder. In a panic, I tried to call Frontpoint, only to suffer through their painful phone tree, only to be placed ON HOLD!! My Husband and I both left work to drive home to see for ourselves what was going on. If I had had any inkling that this was the way they were going to monitor and notify me of a breach, I NEVER would have purchased. Pretty sure nothing in my contract had anything about a RECORDING notifying us, instead of an actual human being. Customer service had nothing but stupid and condescending excuses, like how a recording, and not a live person is acceptable. Suffice it to say, we are cancelling our service. Completely worthless system for the $42.99 monthly charge. What a ripoff. Use at your peril. Worst. Ever.

We recently moved into a house and thought it was a good idea to get a home security system. I read a bunch of reviews online and Frontpoint was the most well-reviewed. I talked to them over the phone and they were very helpful. They got me everything I needed, and they saw some discounts and a couple of extra components. The installation was very simple and straightforward. There are a lot more available if needed, but for what my needs are, the system is perfect. It's high quality and the smartphone features work very well.

We needed some kind of security on a location that we don't live at for peace of mind. I did a little bit of online internet research for different places. I saw positive reviews online on Frontpoint and the price point was good, so that was what I picked. There are two levels you can have. One is without the app and one is with the app. I've got it without the app, which basically if something happens, they can call you. But it would be nice with my service to know what particular sensor tripped off the alarm.

I'm out in the country and I live alone. My husband just passed away, my daughter's in Pennsylvania, and nobody lives right near me. I had some type of security system but I happened to look in the telephone book for another kind. My daughter had another kind. I heard about Frontpoint's price being good and when I saw them in the phone book, wanted to try them.

I'm a new homeowner, so getting a home security system was something that I felt was necessary from the get-go. Frontpoint's cost was appropriate. It's about what I expected going in. So, the cost is commensurate for what you're getting. I like the self-installation, too. It was super easy and the instructions included were great. Also, I didn't really have to pay a lot of money for a lot of equipment, and their online ratings were also very good.

Because I was concerned about my family's safety, I decided to purchase a home security system. I went with Frontpoint because of its simplicity, cost, as well as reviews. When I was setting up the system, I had to call and get some instruction from the customer rep. The rep was helpful and was able to fix my issues. I also had to call once because when the system got unplugged, it seemed to reset and I had to troubleshoot that, I was able to fix it easily. So far, the features are good. I use the smartphone feature all the time, but I have trouble viewing the home video function using my phone and I don't know why. Also, if there is a way to set the alarm silently that would be a big improvement because, right now, that's very loud, and there's no volume adjustment at all on my units. Still, since having the Frontpoint system installed, my sense of security has improved a little bit. The cost has been good too. It's reasonable.

Frontpoint had the best reviews I could find on the Internet and their customer service was great and effective. I went on their website and then I got a call from a representative who talked me through the offerings and prices. When I agreed to the package, they explained everything I needed and I got the package sent out to me. The installation was very easy and it was pretty self-explanatory. I got the system started and it's been pretty seamless. It's working and now, it's serving the purpose of why I bought it.

Things change over time and we saw more in the neighborhood. Also, one time somebody rang the doorbell at 9 o'clock at night, and it was dark so we couldn't see who it was. So, I started doing some research. I went with Frontpoint for the price, the easy install and the wireless part of it. The sales rep was very good and he was what sealed the deal. When I talked to others, he answered all my questions. The front doorbell camera and doorbell was a little tricky, but that was just a matter of getting a signal to that point, and I got it worked out. They helped me on the phone and walked me right through it.

I got divorced and it was gonna be me and my son living in the house. I looked up Frontpoint and the rep offered the system for $99 so I went with it. The customer service was very friendly and the rep explained everything well when I was purchasing the system. When I moved, the lady walked me through the process of how to disconnect the system from the old house and to bring it to the new house. The installation wasn’t difficult but when I called the customer service because the sensors required sticky tape so you can glue it to the windows or the doors, he wanted to charge me a good amount of money for it. With the exception of that guy that I talked to, everybody else has been nice.

I left ADT since they kept going up on the price, then I went with Frontpoint and I liked it. Their reps walked me through things and they shipped the equipment right to my home. Being that I already had an alarm system, I already knew where to put the sensors. I have a system for myself and I also purchased one for my daughter's apartment. It has good features, and I have a phone app, which I'm able to work it even though I'm not very good with electronics. Plus, the system knows when I set it and when I don't. I leave every 5 AM and if I don't set the alarm at 5:00, it sends me a text message. The cost is fine as long as they don't start going up on the price like ADT did.

I got Frontpoint for my business having seen that they had a better deal than other providers at the time. They were more affordable to me than what ADT was. The Frontpoint guy that I worked with did really well when I talked to him. He called me back and did everything that I needed to have done. He stayed late in the night to help me get the service set up. Installation was simple and the equipment works fine. I also customized my system where I could change the door chimes and what I want to go off when people come in. So it was nice.

I was looking for a security system that was easy to install, has monitoring and cameras. I looked at a few companies online and went with Frontpoint. The cost was reasonable and maybe even lower compared to other systems. Installing it was easy. You just plug it in and it would connect wirelessly. There was one part in the instructions though that was not very clear so I called and the reps walked me through it. Any time we’ve had an issue or question, they were quick to respond. I’ve had the system since we opened the business. I like the fact that at any point, I can log on and see what’s going on. Even when people are there, I can do a spot check and make sure that people are doing what they’re supposed to be doing. So far, I like the system and I’ve recommended it to others. Frontpoint is a great option if you're looking for something easy.

I was able to do the installation myself for the most part, and then I called in and someone assisted me in putting together the different parts of the alarm system. And then it was seamless once I had someone on the line. Though, even without them, it would have been just fine. The instructions that came with the equipment were fine, but I preferred to do it over the phone.

Please do not trust any information the Frontpoint salespeople offer. I made a mistake of trusting the sales guy I spoke with. I was excited about the Frontpoint ranking and decided to learn more about what they had to offer. I spoke a gentleman who was informative about the product itself. When it came to the contract tenure discussions the salesperson mentioned about choosing between 1 and 3 years. I advised I wanted to go with the 1 year contract. A contract form was sent and I ended up signing it. One mistake I made is trusted the salesperson so much that I did not read through the entire contract. I ended up signing to a 3 year contract deal. I’m writing this so that no one else has this experience. Now I have no choice but stick with Frontpoint. This is really unfair however I guess I do not have a choice because I ended up signing the contract. Please please please read through the contract. Frontpoint folks can easily mislead people.

Frontpoint was the first home security company I talked to and I went with them. The customer service seemed really good. I was on the phone with them and they asked me what I needed. They made up a package for me and they sent it out. I hooked everything up and the installation was very easy. I just looked at the directions, screw it up, turn it on, and over with. I have all the doors on a beeper and I have 3 motion detectors, and everything works well. I replaced my back door and I had to order another part. I also just got the app since we're going away this month. Everything seems to be good quality and so far, so good. Also, the cost seemed very fair. The alarm went off a few times and they called me. They seemed very alert when the alarm goes off and seemed to be on the ball with everything. Frontpoint is a quality outfit and I've been happy with them.

We've always had a security system. We wanted to go wireless and ended up with Frontpoint. We purchased a home that was already set up with them, so it was an easy transition. Most of the salespeople have been great. I've talked to Tina the most and she has done a great job. I did the system installation myself and the instructions were made to sound easier than they are. The installation wasn’t difficult, though, once we figured out what was active and what wasn’t active.

My Frontpoint installation was easy. I just threw it on the wall where I needed it and snugged it up. At first, it wasn’t working and I called. I was receiving these alarms, and I had to open it up and connect the wire that got loose. Everything was set up good. The alarm went off twice and Frontpoint called. One time, my wife forgot to set the system and she left the house really quick. The cops came 10 minutes after she gave them the wrong name or password, but it was all good. They have done great. I got the fire monitor up so if anything happens while we’re gone, it's good to know as far as the house catching on fire or anything.

I purchased the Frontpoint system for my business and it's been going really well. I did the installation myself and apparently, my son likes to get involved so he helped me with it. Between the two of us, we got it sorted out. It was easy. The representatives there are amazing as well. From 1 to 10, they’re 10. In the summer, before I was spending too much time in that space, I didn’t run the air conditioner while I wasn’t there and it gets pretty warm in that building. It got so hot that the glue melted off of one of the glass break sensors. It fell and when it hit the floor, it actually triggered the alarm as if the glass had been broken. The company called me and said that the glass break sensor had gone off. They asked whether I was there and what I wanted them to do. I told them to call Willows PD and have them roll a car. It was a weird way to test it but it worked and I thought that was pretty cool.

I called Frontpoint and the guy who answered the phone was really nice. He was kind and he wasn't, in any way, pressured. He had nice answers that were simple. Then, during the installation, we had the guy on the phone and that helped. He walked me through it and it was nice that he hung out on the phone as long he did until I got it all done. The installation took 45 minutes and I didn't even use the instructions because the guy on the phone did it for me. Also, the features are all good. We go on the app all the time and if I have a problem, they have addressed it immediately every time. As far as the equipment and stuff, everything is easy. The cost is a little bit high for the competitiveness that's out there. There is probably some different stuff out there that perhaps would be competitive and a little less. But I'm okay with the cost. It's not too expensive.

I switched to Frontpoint from Vector as I was looking for a system that would cost less and give me the same level of security for the most part. I got a really basic system and it doesn’t have all the bells and whistles that I had but I'm making do without those. Opening my garage door is important to me so I have the keyless entry, and I use that because it only came with one panel.

My family and I sold our house in November 2018 and before it sold, I spoke to a customer service representative at Frontpoint and told him that we wanted to cancel our service as we were moving out of our house and not sure when we would be moving into our next house. “Ryan” at Frontpoint tried to get me to put the account on hold until we reached our next house. I told him that we were pretty sure that we would be using Frontpoint again, but didn’t want to have our account on hold during that time - we would just begin a new account when we got into our next house. The conversation was left at that - the closing of our account. In early December, Frontpoint charged me for their services again...THREE TIMES. Not only did they charge me for services I had canceled, they triple-charged me! The company caught the error and refunded me 2 charges, but not the third.

My previous home security providers' hardware and equipment were a lot better. I have a lot of difficulties with Frontpoint's, so I'm not necessarily satisfied with the actual master keypad and how it works. It was self-install kit, so I had to install all of it on my own. I had to call a few times to get assistance with the installation process. Then sometimes, it would go offline and lose power which is alarming. I've called for assistance and they told me to unplug and replug it. Sometimes it works, sometimes it doesn't.

I liked the cameras on Frontpoint's system as well as the fact that their system is self-installed and so I decided to get a system from them. Installing it was simple to do and if I needed help, I could call and a technician would help me through it. My internet froze when I was doing the installation and the guy I talked to was patient and took me through it step-by-step. What I really like about the system that I have is that if I'm gone and my daughter is in my house with the kids, I could go on the camera, talk to them and check in to make sure everything is okay. I could also look back on my camera if I'm not at home. I also liked the part where Frontpoint upgraded the system and it lets me know if a door is opened or closed even though I'm not there.

We wanted the accessibility and options that we thought we wanted, and we didn’t want anybody else doing that so we did it ourselves. And Frontpoint was worth it. We've had them for a little less than a year now and the representatives we've dealt with have been great.

We wanted a wireless system this time so that we could secure the detached garage that we had. I called and talked to all the major players that had wireless systems that fitted our needs and Frontpoint had the best answers to my questions. Their reps knew more technical specifications than the other people I talked to. I’m an ex-engineer, so I like hearing how things work and they were a lot better at answering those kind of questions for me. The three people that I dealt with were exceptional in their understanding. They really understood the system well. It took me about 20 minutes to install a dozen sensors and get it up and running. It was really easy. I knew what I needed in the system although I’m thinking about adding to it. I see a couple of things that might cause some holes that I didn’t anticipate before.

I can't have a security system hardwired in so I like that with Frontpoint I don't have to go through the walls. Anytime I've talked to their reps, it has also been really good. Everybody's nice and the system was really easy to put in. It took me 30 minutes and was very self-explanatory. I love the features of the system. I really enjoy how the smartphone feature is set up and how easy it is. The quality of the equipment is also very good. It's definitely worth the price. We're more secured since having the system. One of my neighbors have asked me about it because she doesn't like coming home by herself. So I told her to get a system like this because they will tell you when a door or a windows open and what time. That's usually how I set it. I would set it like stay at home or stay away. And then, whenever I'm inside, the only time I set it off is before I leave. Otherwise, it's all done from my phone.

I researched a bit about home security system then I looked at the pricing. I saw what Frontpoint was offering and it was all positive for them. I reached out to them through the chat feature on their website then I scheduled a call with them to go over the few things that I needed. They provided me some consultation in terms of giving the house customizations, the configuration that I had, and what will work best. They sent me some extra sensors so that once I was comfortable with the installation, I know how to use it and I would have some extra if I need to use it. Their rep also walked me through the set up and once the set up was done, we did a couple of tests to make sure that the alarm we set would come on and they are getting the signal.

I wanted to replace the system I had. I like better the Frontpoint system I have now as there's more convenience. The system installation was very easy. Their reps have been very professional but it sometimes takes a little bit longer than it should to get to where you wanna talk to. Other than that, I recommend Frontpoint.

We were moving and we wanted to be extra safe. Since Frontpoint had the best ratings online, we chose it. It’s not too expensive and whenever I've needed help, I could just call and someone has picked up right away. An actual person picks up the call every time you call so I recommend them. Everyone has been super helpful and very knowledgeable, and the system is also very user-friendly. We did the installation ourselves and it wasn’t that hard. It was just a matter of reading each step and finding the best place to put things. There were times that the system had gone off on our doing and the response was very quick. It happened 10 seconds after I walked out the door and I got an email right away as well. So they definitely communicated with me.

I decided to get a home security system for the safety of my house and my family. I found Frontpoint through a website. I looked them up and felt like it was the easiest system to install. I called them up and their customer service is great. If there were any issues, they tried to fix the issue right away and if there was a device that they sent that was bad, they tried to replace that as soon as possible. And the instructions are very simplified. The installation was very basic. There is a department that guided me through the activation of the sensors on each door or each window. They could see it on their end and I could see it on my end. It was really easy to install and very simple. I really like the doorbell camera system, where I can access it anywhere I'm at. Also, I can turn on and off my system with my cell phone. I've had Frontpoint for about three years plus and I've enjoyed them.

Our son has Frontpoint and he recommended we use it. He installed it for us. The first time the alarm went off, I wasn’t there fast enough to disarm it and the person I spoke to at that time was fairly abrupt. The alarm went off this morning because I went outside and my husband forgot to disarm it. I just closed the app on my computer and I was looking online on my app on my phone. Cameras seem pretty good. However, since they're plugged in, if anybody’s gonna come in, they could just unplug them from outside. That’s not a real good feature. I didn’t get the wireless cameras because we have issues with the wireless in our house but if I ever moved, I would get them. Cost-wise, it was comparable to what was out there and I’m not displeased with it. Since having the system, I feel much more comfortable being by myself when my husband is away. I would recommend it.

Some people got robbed around my neighborhood. I looked on a site and it showed that Frontpoint was highly rated. I called the security company and I really liked the person that I talked to. I had help from a friend when I installed the system. I'm pretty satisfied with Frontpoint. When we open the door, it makes a sound. The only hiccup is we sometimes notice that when we don’t open the door, it makes a sound too and we don’t understand why.

Frontpoint's alarm system is easy to install and it's a one-time purchase. It's exactly ours and we can move house to house. We just needed to monitor doors, making sure it's still locked and the alarm code goes on at night. When I was applying to get the system and get the account going, I talked to their reps and our interactions had been good. But I've noticed a couple of issues with the alarm system. When I set the alarm, it normally beeps twice but sometimes it will beep six times. There are also times where there is an open door then the alarm system will tell me which door it is, but I don’t understand why it sometimes randomly beeps. In the future, if they can come up with something else that sets it on a schedule where it always arms and disarms at a certain time period. They have a different package that we can do that from our phone, but we opted out of that. Other than that, Frontpoint's price is fair and with it, my wife sleeps a lot better.

Frontpoint and Vivint are both good companies. My parents had Vivint but I wasn’t really happy with them so I got Frontpoint. I've had really good interactions with their representatives and they got it all figured out as needed. Any time I call, they answer my questions. The installation process was also good and easy. I got a camera, glass break, door sensors, and garage door sensors, and they’re all good quality for what I'm paying for. I use the Frontpoint smartphone features and they work great as well. Now, my fiancée feels better with having Frontpoint and I’d recommend them.

I previously lived in a condominium on a high-rise that didn't really require a home security service. But I moved to a house in an area that has a little bit more crime, so I decided to get one. Frontpoint had the best reviews online and they had no installation fees, so I went with them. I feel pretty good about Frontpoint. Thankfully, I hadn't had any issues where somebody has broken in but I feel confident that when I arm it and I'm not home, I'd be alerted if something were to happen.

Frontpoint has very good customer service which made me decide to get their system. Every time we called, somebody was accessible. They also were very helpful and they took care of anything that came up. I felt like if anything would happen going forward, they would most likely to fix it. I did the installation myself and with the documentation available, it was quite simple. The installation was thoroughly explained and the instructions were clear enough.

I've had a home security system for 15 years, several different companies, and I was tired of paying somebody else to basically rent their equipment that wasn't reliably working. With Frontpoint, we own our own equipment and just pay for the monitoring. We can also add on or modify, do whatever we wanna do, and it's still cheaper than paying somebody else to rent old equipment. It's all mobile monitoring, so if somebody cuts our phone lines, we don't have to worry about the monitoring being ineffective. Frontpoint's customer service has always been excellent and the reps are extremely knowledgeable. They don't oversell you. They sell you exactly what you want, and you don't feel pressured.

We originally had a home security system when we bought the house and it sort of became obsolete. I could see that technology was advancing pretty rapidly and I did some research on Consumer Reports. Frontpoint was very highly rated and it seemed like it was the time to make the plunge. Their customer service has been great. We had some issues on bringing some sensors online and taking them off and they’ve been very helpful.

Frontpoint was one of the top security people in the United States. They had a very good reputation and price on what I needed. I had quite a few security systems in the past and Frontpoint is much better. ADT and all the other big shots here in California stink and have prices that are way too high. Plus, they have way too many things in their little fine print. I wanted a cellular setup and wireless, and that was exactly what I got with Frontpoint. During the setup, I had a few glitches. I called their support and their rep walked me through it. It took me three hours to install everything. The system features are very adequate and are exactly what I needed. The quality of the equipment is very good, too. I'm satisfied with my experience with Frontpoint and I've recommended them to a couple of people.

I find Frontpoint appealing as you're able to install it yourself and I thought that it was a better setup than the other company I was considering. Although I heard their service is lousy, I didn't mind trying to save some money if I could do the installation myself. It seemed like it fit some of the things I was looking for. The sales experience was fine and so was the service. The rep I worked with was helpful.

The sales pitch by Frontpoint was far better than ADT's. The guy who sold me on it on the phone did a good job. He actually nailed it. ADT wanted to put window alarms on but the Frontpoint guy told me that I wouldn't need all that. They did me right and that saved me a ton of money. I also considered what I read on the internet. Plus Frontpoint's pricing was right. I got the doorbell camera, two glass breakage sensors and two motion detectors, and the installation was easy. It did not take long at all. I had to patch holes but other than that, I had the system up in about two hours.

I had ADT before and I hated it. With Frontpoint, the user can set up their own security system and add stuff to it as they want. I did not have to pay $45 for a tech to come to do it, and setting it up was easy. The alarm has gone off a couple of times already, but I have not had any instances where Frontpoint called. So I do not know if they are either not monitoring or it is because we disabled the alarm within a timely manner. I also got double-charged last month. I got an email from them saying that that happened due to a glitch in their system. Nevertheless, quality-wise, the device is pretty good, and I would recommend it over ADT.

I liked that Frontpoint is cellular and easy to install. My son-in-law did the installation and it only took him 20 minutes. I can also take the system with me and it is very user-friendly. The features are good and the quality of the system is excellent. I feel very secure now that I have Frontpoint. I’ve already suggested it to a couple people. Frontpoint has all kinds of features that you can have that will let you watch the house.

I was moving into a condo and I wanted a security system to cover all the windows. They had one here, but it was old and antiquated. Even though ADT could have came in and upgraded it, I wanted to try something new. I looked for the best system that's a little bit modern than ADT and Frontpoint gave me the best deal.

I chose Frontpoint due to their system's user-friendliness. Also, there were options available. I've had their system for almost a year now, and although the quality of the product is not the best, it's not bad. Their customer service has been good. We had a fire alarm thing go off and their reps were very professional. Their response time was on point, too. I'd recommend Frontpoint.

We've always had a security system. When I looked at Frontpoint, it looked good and the value was good. I got everything that I wanted and I installed the system myself. It was very easy but I have 23 windows and 8 doors so that took a little time. I talked with their customer service mostly on the phone and online, and I've had a great experience with their rep. We had a few problems in the beginning but everything worked out well. I would recommend Frontpoint. I've had a good experience so far and everything has been good service.

I wasn’t happy before with ADT and I looked at prices and Frontpoint looked competitive. Their salesperson seemed very knowledgeable about everything. He went through the whole system with me and told me about the pricing and the way it would work. He was very helpful and gave me his phone number if there are any issues. He just seemed to have kind of left out that I had to get qualified later, but 80% of what he said and what he did was very true. There were a couple of little glitches that came later about the dog and about the motion detectors but their reps have been very helpful on the phone. They told me of a way I could work the system so that it would work for people but wouldn’t be upset by the dog.

The customer service reps from Frontpoint were consultative in learning what my needs and concerns were at the moment and they tried to hammer that down as opposed to selling me a product. They were also helpful if I had any questions. We've been going through renovations and I haven’t been using it much. I'd like to have that unit right by my door but I don’t have an outlet anywhere near there. So right now, I'm leaving it on the floor but it seems functional and straightforward. However, there was miscommunication with regards to the pricing. What I was told and what was on the agreement was $45 all-in and I'm being charged $61. I even confirmed if it was in Canadian since they're a US company and she said yes. I called to compare to other guys to the rest of the market and other guys are paying $30. For better service, I would pay for $50 worth.

We were having car break-ins in the neighborhood. We decided to set up a home security system and we went with Frontpoint. Their reps were very helpful and the installation went pretty well. We did it ourselves then my husband had Frontpoint's reps online. It wasn't fun climbing up into the attic, though. And when the little sticky things on the doors came unstuck, they sent us a whole new pack of them. We were thinking we'd just go buy some of that 3M tape but they told us that they'd ship one to us. Other than that, the cost of their service is equivalent to other carriers that we've looked at and so far, we have enjoyed Frontpoint. We also like the features of the system and we're debating on getting a few more.

With everything that's going on right now, I decided it was time to get a home security system. Frontpoint came up on my computer and the price sounded right so we looked into it and we went with it and only did the doors and the motion sensors. My the interaction with their rep was very good. Since it was self-install, they mailed the instructions to me and then I called them, and they walked me through on how to set it up. The features and the quality of the equipment are good. I like the system's functionality and performance. Since it was installed, I have lot better security. I would recommend it.

We had researched and inquired about other home security system and nothing came close to Frontpoint. It is so easy to install and very reliable. My husband and I had (2) mishap in the house and right away a police officer came knocking in our front door within minutes. Their customer service team are also so professional and easy to talk to. There was no rushing off the phone when we have at least about 100 question to ask them about the system and how to set it up. (I kid you not!) We highly recommend trying Frontpoint. You will not be disappointed!

I had a different security system prior to Frontpoint and I wanted to upgrade my system to a touchpad and a cellular connection rather than a hardwired Wi-Fi connection. The provider that I had was going to charge me several hundred dollars to upgrade my system. But Frontpoint afforded me the opportunity to do it at a very reasonable cost. I checked references and referred them with ratings and saw that Frontpoint is well-rated. The system is quite good too and we're pleased with it.

Frontpoint came up good when I did my research online and the young lady I spoke to was very professional. She had a good knowledge of the product and she was very informative. I went with the service because I liked the way that she was able to tell me about it and assure me of certain things. It was easy to install the system and I like its smartphone features. I am able to turn the system off from outside all by my phone before I get in and I don’t have to run to the keypad. Frontpoint's system is definitely added security and I feel more comfortable having it.

Frontpoint was the most reasonable among the other companies, and we liked that we could buy the products outright. Communication has been great. It's been easy to contact people. The system was fairly simple to install. We’ve had a pretty easygoing system, and it’s easy to use.

I wanted to be safe and Googled security system for our home. It had Frontpoint first so I picked them. The rep I spoke with was very pleasant and every interaction I had with their reps has been good. The self-installation of the system was really easy. I love the system's features, including its smartphone features, and the cost in relation to the system's quality is good.

We bought a house and some Frontpoint equipment were in a box there, so we set them up and it was easy. Then, I looked into different home security companies, but Frontpoint sounded the best of all so I gave them a call. Their reps have been super nice and really helpful. There was even one time that I was on the phone for a whole hour and they were very patient. Now that we have Frontpoint, I feel way secured that even when there are random cars up front, it's fine. The system has gone off during the hurricane, also. I have referred a friend to Frontpoint and she bought a system from them.

I bought the house in January and it did not have an alarm system. We purchase a home security so my insurance rates would be lower for the house. There were a couple of home security companies that I looked into before Frontpoint, but the reviews seemed favorable with Frontpoint. All the interactions I had with their reps were positive. They spelled it out accurately and told me how it all worked, what to expect, and they seem to fall within those guidelines. Everything seemed to be fine. Their customer service has been satisfactory. The installation of the system was easy and we covered everything I wanted to cover. I've only had it for seven months now and everything seems to be functioning. It all happened in a timely fashion and I've been happy.

I recently received our Frontpoint system but received it at some point when out of town. After I reviewed the product I didn't like how they wanted me to set it up with motion sensors instead of window and door sensors. I also decided I wanted cameras instead after reviewing how they wanted their system installed. So after some debate I called Frontpoint to cancel. I called on a Sunday evening 30 days into my contract. No one answered, closed. So I called Monday but still no rep available due to high call volume. Finally received a call back on Tuesday and guess what, no return due to it being 30 days past even though my initial call was within 30 days. Horrible company to work with and will never recommend them.

Frontpoint was a decent product until I moved. I couldn't remove the sensors because they were stuck on too tight. Frontpoint would not replace the sensors and expect you to keep paying for a service you can no longer use. You can repurchase the sensors, but at $32.99/ea it's not worth it. Frontpoint is alright, but I definitely recommend not doing the contract. They will not stand behind you if you have to move or have any issues.

Customer service is great but other than that you have just a basic service. Get Ring or a doorbell camera. Frontpoint charged me 3 payments on an automatic withdraw and was negative in my account until 3 days later when I got paid. They did pay my overdraft charges but I expected more from them. 3 yrs is a long contract if you aren't happy with them. Pricier than most alarm companies but they do offer a wide range of equipment. Plus side. I pay $48 a month with just a front/back door sensor and 3 glass break sensors.

I was researching Frontpoint online and I found that we could install it ourselves and we could use it quickly. It was great interacting with the reps but we would probably not continue with the system. Sometimes, it will say the door is ajar even though it’s not. They’re not lined up ad sticky stuff don’t stay that long. It’s a little finicky.

I had a security system in London. When I moved to L.A., it was just a natural progression of buying a house and getting a system. Frontpoint was highly recommended by someone I know and also online. They also had a lot of flexibility to the system. I was able to customize it to my house and my house alone. So, it was a better fit for us. Their reps have all been great all the way through and were very easy to deal with. The customer support is quick to respond, and they tend to resolve things amicably and quickly on just about every occasions.

We started with Ranger American and Ranger with ADT. But Frontpoint was more convenient and cheaper so we switched. They also had decent technical service. I had a good experience installing and setting up the system, which I did over the phone. We recently had a false alarm, and it was relatively easy to have things checked out and then turned off, so it was good.

We needed a security system and we went with Frontpoint because it looked like I could set up the equipment myself and it was easy. So far, my interactions with their reps have all been great and they've done a good job. One time I talked to someone about getting power cords for the cameras and he sent me a link on where I could get the specific type of power cord. He also told me the model number. Installing the system was pretty simple as well but it would be better if the cameras were battery-operated. Other than that, the system's features are good and the smartphone app is great for arming and disarming it. So far, the system works and it hasn't failed yet. Plus, the cost is lower than their competitors like ADT. I have recommended Frontpoint a couple of times, too.

We just purchased a new home and thought that we needed a home security system for our protection. Frontpoint had good ratings and their cost was comparable or even cheaper than others. After talking to them, I felt very comfortable with their services and products. Another thing that I liked was that they were very familiar with other companies as they were going over their products and services, and the differences between them and Frontpoint.

My brother is a Frontpoint customer and after having had two break-ins in my home previously, I purchased Frontpoint's home security as well. Their customer service was great and they walked me through the installation on the phone. The process was easy and took about 15 minutes. The cost is about at the top edge given that it’s just sensors, but it’s fine. The quality of the system seems good too. However, I've had a few equipment issues and I had to replace the keyboard since the numbers are sticking. Aside from that, it’s been fine. The smartphone features are great and I use that all the time. I’m happy with the overall functionality and performance of the system. Overall, I appreciate the sense of security of having Frontpoint.

I had just recently moved into a new place, so I wanted to get a home security system. I liked Frontpoint's price, and also my friend had it, and she liked it. The guy that I talked to was friendly and he answered all the questions that I had. Also, he was really helpful as far as what I wanted, and he didn't give me anything that I didn't need as far as the system.

I bought a house and I was looking for something fairly priced that can offer me something greater than what the normal security systems have been. Frontpoint's rep was able to answer all my questions and we had a very good interaction. The installation was easy and it only took 10 minutes. The system is through a cellular network and I like how it’s not hardwired. I also like every feature of the system. They’re awesome. I felt safe all the time but I definitely feel safer having Frontpoint.

We needed a system for security and Frontpoint had good ratings. The sales reps were good as well. The features offered in my system are good and installing it wasn't that difficult.

I needed a new alarm system and when I researched them online, I saw Frontpoint. I'm not a very techie person, but the reps at Frontpoint were very helpful. They took me through the installation step-by-step, and it worked clockwork from the word go. Their follow-up was very good. I have had the system now for six to eight months, and I haven't had any issues. I like that I don’t need a landline for the system to work. It works outside of their coverage, which means I was able to get rid of my landline.

An incident happened down the street and it made me nervous so I decided to purchase Frontpoint security system. I like that we could set it up ourselves and it was really easy to do than some of the other places wherein they have to come out and we have to schedule. With Frontpoint, all I had to do was put the sensors on the doors and on all the windows. Their reps have good customer service and they know all the info they need to know to help you and to get things done. The package that I got was really simple but there are a lot of things that I could add on later if I wanted to. The cost and quality of their equipment has been good. I’ve had it since March and I haven’t had any problems with it at all. I feel safer just knowing that it’s there. And even if it’s not set, there’s the panic button. I also was able to use their smartphone features. It was simple and convenient if you forget to do something. Overall, I’m happy with Frontpoint.

We have Frontpoint at my parent’s home and we got them for their price and their reviews online. They also have a month to month contract rather than a three-year contract that other security companies have. I worked with the awesome people at Frontpoint. They were transparent, very honest and very helpful. My brother installed the system and it was simple. My parents love the system, too. We do everything via cell phone so it is perfect.

I bought a new home and I was checking in Google. Frontpoint was one of the top securities. The sales guy was good and I had a really good experience. I had some hiccups on the installation and they were good when I called them for help. Also, the features are working great. I like the way it works so far. It's a bit pricey but for what I'm getting, I'm happy with that.

Because of the price point and the thought that it was an all wireless system, we got Frontpoint. The installation was an easy process but I didn’t want to have to drill any wires or drill holes in the walls to run wires for the actual control panel. So, it didn’t work for the house that we have and we switched to a company I found that has a wireless control panel. Other than that, my dealings with the people at Frontpoint went fine and I didn’t have any issues with them.

I travel for a living, and my wife even though we're in a gated community, still wants the added security of being secured in the house while I'm away. Since the birth of our son, she's been more alarmed with things that could happen. So, prevention would be the main thing and all I wanted was a loud noise in case something happens that would scare somebody and run off. It looks like that the reviews of Frontpoint are good. Price-wise, they are more competitive too.

I liked Frontpoint's ease of use, and it is something that seemed to be reliable. Some of the other providers didn’t seem to come up with a better way of using a remote system and they weren’t on a cell network. Some of the other ones here locally seem to be a little bit more pricey especially for the first installation fee. Also, the response time in all the other reviews seem to signal that Frontpoint was definitely one of the best. The person I first talked to at Frontpoint was very knowledgeable and he really helped me zone in into what kind of sensors I would need throughout the house. He was great and it was the best customer service I had.

I looked around and it seemed like Frontpoint's system was gonna be the best for what I was looking for. I had the Bell NextGen previously and compared to that, Frontpoint is much more compatible with the smart home type features. The reps were professional and they answered questions. I elected to give them my money, so they did their job. I did the installation myself and though there were a couple of hiccups, the tech support helped out and got me through the hurdles. I customized the package and got some doors, lights, motion and a camera. It’s a good value.

We've always had a home security system. Then, when we moved here from Texas, we looked into options. The system we used before had the Alarm.com app, so we looked for something that was similar to us with the app. I liked Frontpoint's good reviews as well as the credibility of the system which was very important. Also, since we're in a rental home, we couldn't drill any holes.

I have had 2 other large Canadian national alarm brands. By far Frontpoint is the best I have experienced. The ease of installation, and excellent customer service is unmatched. I had just purchased a new home. I was going out of town for work shortly after possession. I was able to have the alarm shipped to me quickly. During installation, the main unit had failed. Electronics nowadays, what do you do. Frontpoint customer service sent me a new one express on overnight delivery. It arrived less than 24 hours later and I then installed all equipment myself within 1-1.5 hours. Since installation there has been zero problems or complaints.

We wanted a security system for peace of mind. Due to my job, my wife has to stay home by herself and when I looked at a top 10 list online, Frontpoint was rated pretty highly. I also liked some of the things that were said about them so that’s who we decided to go with. As soon as I called, they got the ball rolling and helped me out along the way. Everybody was nice and it was super simple and easy to get set up and under way. Then once I got the system, I was set up in an hour or so. It was not long at all. I’ve got the doors and window monitors, and I like the fact that if somebody broke in, they can't just run up, smash the panel and stop the alarm. There is some kind of smash protection feature where the alarm would still go out. Then if it goes off, it also immediately sends a text message to my phone. So I know something’s wrong. That's another thing I like about it. The system is worth the cost and I’m definitely glad I went with Frontpoint.

Frontpoint should have more leniency on the contract. They installed the equipment while I was away on a business trip and a vacation, and when I came back, I was not impressed with how the sensors looked on the door. I was wanting a seamless look where I don’t see the sensors all over everywhere and having to set it up myself wasn’t exactly ideal. I was also not impressed with the overall experience, so I kept trying to cancel. But they said that I was passed my trial period. Also, I’m locked in for a three-year thing which I don’t remember reading as part of the contract. Other than that, their reps were professional and they tried to make it right by saying that they'd give me a couple of months free. There’s also nothing wrong with the actual security system itself. It'll notify me if for some reason there was a disconnect in service and it’s usually very brief.

I got a home security system from Frontpoint to protect my house. I installed the system and it was very easy. The instructions are very simple. The equipment is okay, but the alarm had gone off three times while we were out of the house working. Other than that, I use the smartphone features and they're very easy and simple to use. The cost and customer service are okay, too.

Having a home security system is necessary, and our sense of security has been better since having Frontpoint. I had ADT long time ago and the technology is a little different than what we have right now. Frontpoint's service is better, too. Every interaction I had with their reps was not complicated and they made it easy. The installation took me a little while, but it was not that bad. I use the smartphone features to arm and disarm, check into the house and look in the video. I had to call in one time over the panel, but everything’s been good right now.

I have multiple homes in multiple states so I needed to be able to track what's going on. We've always had a security system, so I just changed from one to another. I had to set Frontpoint's system into the phone but their reps were able to walk me through it very easily. Any time I had a question, they answered it. Any time I had a problem, they fixed it. They were all professional and have done a very good job. However, sometimes, the lights disconnect if they're on the edge or perimeter of where the signal sends. But I just have to have the right relays set up in the walls so it's a give and take learn system. All the their web features work and being mobile all the time is perfect for my situation. I've been able to let people in and out of my home, since mostly I'm not there. And when we're home, we're armed, so we're pretty secured no matter what. Overall, it's been a good experience.

I always had a home security system. I was tired about the other company that I was with and switched to Frontpoint. It's been great so far. Every time I call, they answer my questions and everybody is very nice. I did the installation myself and it worked well. I just called customer service and they walked me through their whole process. It wasn't difficult and everything was very specific with the instructions. The installation was not even 15 minutes.

Somebody forced the window open and reached inside my house. So, I went ahead and bought Frontpoint's system on the recommendation of a friend. I called them, let them know I was interested, and I was connected to a sales associate who pitched me a contract in exchange for a discount on their devices. And I went with the package that I thought made the most sense at the time. Then Frontpoint mailed me a box and walked me through the install via the phone. So the installation was easy and the system was up in a couple of minutes. The instructions also made sense to me and weren't too hard.

Frontpoint was rated the highest in customer support and that was important for us. Also, knowing that we'd be able to get their system set up, we ended up going with them. It took us about three calls to get it all set up. We talked to the same person through the whole process and that was nice. I also had to call to sort out the insurance deduction and they sent over that form almost immediately.

I got a home security system for the house, and between Frontpoint and a different company, Frontpoint had better options. Every person I talked to was extremely helpful. Installing was extremely easy as well.