Frontpoint Reviews

My wife and I were moving into Virginia from Washington, D.C. and we were having our first child. It was going to be our first home with a new baby and we wanna make sure that we were protected. We shopped around with different companies and Frontpoint was very well rated online from consumer websites. I like that the Frontpoint system is based on a cellular connection, so it's very hard to break in to and cut off the power supply of the system. My customer service experience was really good. I called a couple times to get some information and the people there were very polite and responsive.

I tried Frontpoint using their free for 30 days offer. I live in a rural area and it turned out that my town does not allow for this kind of security system. You would need a special permit, and when I asked the town about it, they told me I could not get a permit for it. When I called Frontpoint about this they told me to take a few months of free service while I try to "sort this out with my town." I asked the town clerk again, and she told me they do not have the resources to handle a security system like Frontpoint. We have a volunteer fire and ambulance service and no local sheriff. The state responds to emergencies and they do not allow residents of our town special permits for this kind of security service.

We just moved to Miami and we wanted to feel that sense of security and we got Frontpoint. My husband did the installation and he seemed to find it easy enough to do. Also, the system is doing what it's supposed to. I had an issue a couple of months back and the guy who handled it and who helped me through it was amazing. It's good value. I put it in so that I had the sense of security and I have it.

I purchased a home security system for personal reasons. I researched for a long time, and Frontpoint gave me good information before I bought it. A large part of why I went with them had to do with their marketing pre-sales. They had the 30-day return policy, and the system was easy to set up. Their team was helpful and seemed to be very knowledgeable about the product to just help me figure it out. The installation process was easy. I knew where and how I needed to do it. Setting it up on the phone with them was the rest of the process. But I use their smartphone feature only when I have an alert. In terms of the cost in relation to its quality, it is industry standard, although I feel it’s a little bit expensive. The quality of the features seems to be okay so far, although I wish it was a little bit more flexible. They have two different setups, and I’d like to have more than that so I could customize the system a little bit more.

Frontpoint had the number one customer reviews online, and their reps are very educated and professional. Setting up the system myself was easy. It's all internet cellular based and there are no wires. Instead of the keypad, I use my cell phone which is very convenient.

I had been with ADT and I did not like them. Frontpoint's price was very comparable and they were highly rated. I also liked their wireless system and how I could do the installation myself. I chose to go with them instead and installing their system was easy. I had to call once but then if I had put more thought into it, I wouldn't have had to. However, I don't like the color and I'd gone through a lot of trouble to hide my window glass breakage device which is very large. It's hard to find a place to put it where it doesn't show. Still, I've been happy with my system thus far.

We used to have ADT in our renter's home. ADT sent the mail to the address where the alarm is, whether or not that’s where the owner is. So, the renter was able to get the password and username and access the information that was associated with the account, including bank account information. So when I found that out, I switched. I called Frontpoint and they were fine. They were very knowledgeable, very helpful and friendly. I just installed the system with the directions that they sent along with it. I’ve had no issues with billing or with false alarms from the renter since using Frontpoint.

I purchased Frontpoint as a business security system. I had them as a home security system and its ability to self-install prompted me to go with them. The interactions I had with their reps were good in terms of getting information. They were supposed to upgrade us to the new hub system. I was told as soon as it came out, we’d be upgraded to it but I haven’t heard a word from them so it’s annoying and I’m a little bothered. Still, the quality of the equipment and the overall process were good. While I got to call them about a couple of sensors that were not working right, getting the system installed was simple. It's a good system and I can also tell people they can't really go wrong with Frontpoint.

We just moved into a new house and we got a security system. I looked at things like Tom Scott and read good reviews about Frontpoint so we chose them. The reps were professional and the installation was easy. We had a backdoor sensor issue but that got resolved pretty quickly. It was repaired and it took 10 minutes. Also, I have a front doorbell camera and sometimes, it doesn’t record, even though it says so. It turns white that shows that it’s recording, but sometimes, that doesn’t show up. Other than that, I’ve had no issue and I like the service a lot. It’s easy to use and it has worked well, so far. It's nice to know that if my wife is home, she has some sense of security and some warning, at least.

I wanted the security when I'm at my place and when I'm gone. I've had ADT but the centers are cellular. They also have to have a landline and I don't have a landline. I went with Frontpoint and the sales was great. They explained everything to me. And every time I've called their customer service with a question, they’ve been right up front and cleared it up. Setting up the system was very easy. I was able to customize it because I wanted motion glass break and I have the smoke CO2 detector. I also have the video cameras that I really like, plus all the appropriate sensors, and they told me how many I needed and where to put them. There wasn’t an issue of overbuying or under-buying.

Frontpoint had good reviews and feedback on Google. I used to have Protection 1 but I like Frontpoint's customer service better. The guy that initially helped me set up was very helpful. The service is good but I'm not clear on how to work the panel. I use the app and I know how to disarm it from the panel but I'm not sure how to set it. Other than that, everything's great. One time, my dad accidentally set the alarm off when he was just going to drop off my daughter and I forgot to disarm it for him. I issued the call right away and Frontpoint's response time was quick.

Frontpoint has features in their system that I required which other providers don't have. I had very good interactions with their reps and the installation of the system was extremely easy. In terms of the overall system and the quality of the features in the system, everything is very good. I would recommend them.

Frontpoint had good ratings online so I chose them and their reps have been all good. I had an issue with one of the door sensors that wasn’t working when I first got it. They sent me a different one and this one is working fine. Also, the installation was simple and the instructions were easy to follow. The system works when it has to. But it was windy one day and the alarm went off. The police were dispatched and when it came on my app, I tried to cancel but I hit the wrong button. Now, I gotta pay them $50 and they say if I get another false alarm, I owe $500. I'm not too happy about that.

I looked around and Frontpoint had a very high rating, so I went with them. The reps told me what I was gonna be getting. I was responsible for installing all the sensors and the system. They shipped it in a box. I took it out, peel the sticker away from the sensors, put them on the windows and I'm off. It was very helpful to have the instructions telling me to get online with one of their installation reps when I got the system so that I could finally get it configured, and it worked.

For more security, protection while we sleep, and protection for our belongings while we’re at work, we decided to purchase a home security system. My wife researched and Frontpoint seemed to have the best reviews. So, we went with them. The installation of the system was easy. I like that I didn’t have to drill into anything. I just set up the tabs and made sure to program the box. But I needed the instructions because we’ve never done anything like this, so I wasn’t sure exactly what steps to take. And the instructions were helpful.

The Frontpoint reps were good people. They seemed helpful, and they tried as much as they could to get my business. Installing the system was very easy, but I had trouble. The unit wasn’t working properly, so I had to call in. But the installation was fine. We use the app a lot and we use it to turn on the alarm. The quality of Frontpoint's system is okay but it could be better. Also, they might wanna add a front doorbell camera.

We used to live in a condo, so it was safe enough, and then when we moved to this new house, we decided that we needed to make it more safe for the kids, so we decided to look into home security systems. I read a few reviews about Frontpoint from other people who were happy and I liked the fact they are always connected. We can always reach the place and even if there's a power outage, it's somewhat connected or if someone gets in and he tries to take something out, the call will still go through. Those were some of the things that made me decide that it was good and it was the right decision to do.

I was shopping around for something better than a security system provided by our cable provider and a bulk package that saves me a lot. I ended up with Frontpoint and it was great with their sales rep because of the friendliness and the information they provided. Then, the installation was easy. The instructions were convenient and I could go on the internet and all that. But the smartphone feature doesn’t seem to record actions or keep record of the camera. It seems like it only responds to what’s happening now. And I would like to have a recording. It would be nice if I have a recorded feature so I can look back on whatever happens in my house. Other than that, the cost is competitive to whatever I had before.

We were looking to lower our expenses. We jumped into Frontpoint because it was offered to us as a bundle with some other things in the contract. We signed up, but we thought that there were some other ones that we might want to look into. We liked the portability of Frontpoint. We could pick it up and take it to another house. We're in our second home and we wanted to have a little bit of peace of mind. Recently, there had been some break-ins on the street. With our security system, we are at least a step ahead of that.

A friend referred me to Frontpoint and I decided to go with them. I called sales and they selected the package and made the order for me. The sales agent was patient and had a very nice approach. The installation of the system was easy and the instructions included were helpful. The features are good and I don't have any issues so far. I've been using their app which is working well for me but the system's cost is relatively higher compared with other service providers. Other than that, my overall experience with Frontpoint was good.

My fiancee requested to purchase a security system. I searched the best ones and I found an article that listed Frontpoint and its amenities that other alarm systems offer, but Frontpoint's was all-inclusive. The rep from Frontpoint was very pleasant and informative. He made it very clear that they don't get commissions, and he just wanted to answer all of the questions I had so I was inclined to purchase from him. In terms of the installation, it wasn't that difficult. The instructions were very clear. I called tech support for assistance at one point, but I was on the phone for no more than 10 minutes.

We had problems with a neighbor down the street and his pit-bull attacking my granddaughter so we decided to get a security system. I got online, read the ratings and decided to get Frontpoint. The rep was very nice. I had a good time with him. He was very personal. He was also affirmative that I could do it when I found that they could not come to hook it up. But he missed when he said it would take an hour. I’m not really techy so it took me two and a half hours and two calls to their tech support, but I got it done. I have incorrectly exited the door a time, and it called me up on the phone, which is always good to know. And so far, I’m really pleased with the security system.

I had a friend who was using Frontpoint and he was happy with the setup process where he just did it himself. He didn’t have to pay somebody to do it. Also, all his equipment was free and the monthly fee was well, so that was enough to sell me. He showed me the app and stuff, gave me his referral code and I went from there. When I called in, I spoke to someone and he assessed my specific situation. I wasn’t looking for a security system until I had some suspicious behavior outside of my home. He was able to get me a few pieces of free equipment that otherwise, I would’ve paid for since I brought that up. He was helpful in trying to get me the best deal I could possibly get on my equipment and the lowest rate. So, I was really pleased with working with him in the set up.

We've had our Frontpoint installed for less than a year and the set up was pretty straightforward. We have had a lot of issues with the system though. The door sensors are not working, the mobile app doesn’t like to communicate a lot with the system, and we had to switch out SIM cards. They could try to not have problems with the system. When you pay for it, have the stuff be working and not have to do a lot of back and forth. It always sucks when you gotta take time out of your own day to have problems. You wanna have a security system and not have to worry about it. Also, the cost is a little high. But overall, the system seems all right and customer care has always been pretty good.

If there’s an option will give zero rating. Purchased the equipment which is not even cheap in 2014 which included a touch screen panel. Never ever mentioned any agreement at that time. The panel broke down due to battery blown up and they replaced with a generic keypad panel promising to replace back to touch screen in 2-3 weeks. It’s been 4 months and when finally I gave a call back the customer service states it’s not their problem and instead of touch screen I can use the app.

I have to work sometimes 24 hours at a time and I wanted my wife to feel comfortable in the house when I’m not there. So I decided to get home security. I looked at a lot of reviews online and got a quote from Vivint. It was really expensive. The rep kept kind of upgrading me on all sorts of features that he thought we would need. And then I had a call with Frontpoint, and the sales rep was like, “You know what? You really don’t need that. You really only need to do the first floor.” He was very straightforward with me and I appreciated that.

We found Frontpoint to be better when we looked through the online reviews and we compared between the other companies. Their sales agent was very helpful and informative. And he didn't try to upsell me. He wanted to give me what I wanted, so I trusted his opinion and suggestions completely. The system was very simple to install. I went online and used their YouTube tutorial. And when I had a couple of questions, I called them and they immediately helped me. Their customer service is really great and it's a very good system. They had every option that I was looking for. And the features and the app are great as well. It's a good deal and I am willing to pay the full monty for the highest security features. The equipment is working really well, so far. And I would recommend them.

My wife and I were expecting and I felt more obligated having a security system in the house. In addition, it has been on our list of things to do. Through an internet search, I compared different options out there and I liked Frontpoint more since I like being able to set it up ourselves and not have a company come out and install everything. The reps I worked with were knowledgeable and helpful. The first time I talked to them on the phone, I could tailor what I needed. Also, I could help steer the ship in terms of what my package would look like depending on how many door and motion sensors I might need. My minor complaint though is that they did a hard sales pitch to make the commitment. In addition, the initial pricing was so high and so we decided later.

I was told by the Frontpoint sales rep that I would have a cellular app where I can turn on and turn off my alarm from my cellphone. Two months later, it didn't work out like that. I called the customer service and spoke to the legal department. I told them that their sales rep was very smart with me. I am stuck right now. They said they advertise the cellular app on Google. It got the lowest price and so people fall in now. They also said that those things were to give a compliment to the following two months.

There are so many thefts here and we decided it was time to get a home security system to feel safer. Also, when we go out for vacation, at least, we are at ease. We have Xfinity before and we were really upset. Every time we would go out, we set the alarm and go away. To my great surprise, we were going out for a long vacation one time and I called them in to check everything and they said they didn’t get any signal. We were paying every month and they never told us. Then, one of my friends decided to go with Frontpoint and I tried to shift to that. The sales rep explained it well. But I gave the less number for the window sensors and I called back and the rep said that I had to pay quite a bit. I was a bit upset. The installation wasn’t very difficult. But one part of the window sensors fell down. It was lost so, the stickers are not that strong. Other than that, the features are good. I use the smartphone features when I go out and I could switch off and on.

I did a search for the most reliable alarm company because I was frustrated with the one we had for the last 15 years. Google search came up with the top four and what they were each known for including best technology and best customer service. I decided to go with the best customer service and that was Frontpoint. It took two of us to get through the installation. It’s not as easy as it seems. But between the two of us, we figured it out and the video support was great. We were able to watch that and kind of follow along. And the customer service in terms of signup, follow-up, and getting us up and running was fantastic. But I had a situation where we got a message on our phone that indicated that there was no support after hours. I was a little disappointed in that. But then, they have like a 24-hour call center, just for emergencies. It was fine. It got rectified. Also, the cost is in-line with what we were paying before.

For about three years, we had been with ADT. My parents have been with them since I was six so it was one of those things I just did. Then, we started looking and realizing that no one had really reached out to us to say that they have a new technology or discuss upgrades since I've been a member for so long. So, we started doing some research and found the current system and really kind of liked their spiel. With Frontpoint, I really liked the system and the protection they offered. The price was good, but they don’t advertise and I thought that was a really, really awesome thing because they're incredibly highly rated. There's a ton of reviews online, but you never see a commercial and that says a lot about a company.

We lived in a different state before and used Protection 1. Since we moved and had the ability to try something new, I figured I would try three different options and Frontpoint was mentioned as a good one. The sales agents from Frontpoint were very nice and helpful. They explained everything to me and how it would work. They were clear about the process as far as billing and setting up. Frontpoint's cost was good and it was a bit cheaper than our previous service. However, I wasn't supposed to get charged for the first couple of months and I ended up getting charged. The agent had given me her email, so I emailed her and she fixed it right away.

I was looking for a home security system that's less expensive and I went with Frontpoint. I had a call with their rep and the guy walked me through it and explained everything to me. He sounded very knowledgeable and asked me about my house, how big it was, and what I was looking for. Then, he made his recommendations. I was convinced. Also, I like the idea that I could use my app which with the other company, it would have been more if I asked them to use the app. I processed in my head and signed up with Frontpoint.

My wife had Frontpoint in her house, and I had a couple of other properties. So we transferred the services to them. The installation instructions were fail-safe 80% of the time, and 20% of the time, I needed to call and get some assistance. I use their app all the time and it's pretty simple and effective. The quality of their service is on par with the market. But other accessories to the system that aren’t purchased through Frontpoint would be helpful.

Frontpoint had excellent customer service. They were very helpful and told me how much stuff to add, they answered questions about things, and they made sure I got everything I ordered. The installation was fairly straightforward and I didn’t have any issues putting the stuff in. But my system didn’t quite come out the way I thought it would. They used to have the little LCD touchpad you could order or get upgraded. It's different from the regular one. They didn’t have it anymore and they still haven’t come up with that upgraded keypad. They told me that they would let me know when they get one, but that hasn’t happened yet.

I switched over to Frontpoint looking at it price point. Their salesman was able to identify my needs and I purchased the package from him right away. The installation was very easy as well. The instructions were straightforward and very easy to understand. We got an issue with the fire alarm because we don't have a exhaust fan in our kitchen. The alarm seems to be very sensitive. But they were able to replace it right away, so I'm very satisfied with that. I would recommend Frontpoint.

Some of my friends said good things about Frontpoint. They have a high-tech system which doesn't need wires. I like that everything has been very quick and easy. So far, so good.

I caught my other neighbors trying to get into our back door with a screwdriver. There’s a epidemic of drugs, so everybody’s trying to secure their house right now. I have used Frontpoint twice and in both times, it appears to work under certain conditions. When I play loud music, they get sensored to go off as if it’s a glass break. But I haven't tested the system yet. I could only tell one of the sensors went out and hasn’t been responding. And it’s the sensor that is the whole reason why I bought it. Their smartphone features are also limited and it's not very fast for timing. Also the stickers they gave for the system don’t work. Say somebody was to come and kick the door to where the sensor would fall off. So I secured the device myself. Other companies have on one side a thing that sticks to the door that you can’t just kick it off. Other than that, the installation wasn’t bad. It was simple.

We moved, it was new construction, and we travel sometimes, so we wanted a security system. I did some research online and went with Frontpoint because of the cost and the ability that if I wanted to switch monitoring companies, I could switch using their equipment. I had a great call with the salesperson. We talked about a lower cost system from a competitor and he told me the pros and cons. I don’t think he was pushy, but he helped me make a decision by showing me his system was probably more superior. He gave me more features and then I agreed over the phone to purchase the system. The cost of the system was reasonable. Included in the evaluation is monitoring the monthly monitoring which has sorta been arranged of what everyone was charging, which is about $45 a month.

I purchased a security system for my business and got Frontpoint which was easy to install. It worked well and whatever interaction there was with their reps was pleasant. Also, the features are good. They have mobile which is nice. Comparably to other security systems, it's a fair price. It's a good product and if anything happens, the police will come out.

On December 3, 2018 Frontpoint withdrew the monthly payment from my checking account 3 times. They communicated there was an error and they are working to rectify. It is now January 19, 2019, more than 30 days later, and I have been charged a January fee AND they still have failed to rectify their overbilling in December. I am rather disappointed in their lack of communication as I have now messaged them again twice with no response. I would generally be pleased with their service except for this failure to rectify their error, hold onto funds that are not in compliance with contractual arrangements, and failing to provide communication on when they expect to return unauthorized funds.

We got a security system for preventive measures and chose to go with Frontpoint because of their cost and service. We've had their system less than a year and the experience has been fine. Their response time was quick and the interactions with their reps were very good. Frontpoint has been a good company and they’ve been responsive.

We were replacing an existing home security system and we switched to Frontpoint because of the price. We've had the system for six months now and our experience with the company has been lousy. Originally, there was no mention of I was gonna have to pay for the app. I was given a monthly rate and to my understanding, it included the app. And basically, you pay for everything with them. They nickel and dime you to death. The first rep I interacted with was a super nice guy, but he was a complete liar. He should have been upfront that the app was an additional charge. There's no mention of it anywhere on their website that I could find. And when you call them, they do not say anything about that being extra and if you pay for the app, it doesn’t make it very cost-efficient at all. Also, we live in a 100 plus year-old house. The doors aren’t exactly perfectly square and I had to go buy a different adhesive for the doors during installation.

My children are getting older and I worry about them sneaking out of the house. I'm trying to make sure it's safe and felt I needed to get a home security system. I installed the Frontpoint system myself and hooking up the door monitor is simple. But I'm not very good with electric so the doorbell cam hasn't been working and their wireless camera for the dock of the house is sitting in the closet. I was unable to hook it up and the directions don't help. The wireless camera that they gave me for the dock of the house has five wires attached to it so I don't see how that's a wireless camera.

The reps at Frontpoint were not bad and I’m happy with the system but I’m not very happy with the camera system that I got. They’re not functioning properly and sometimes, they don’t work. My phone gets notified every time a dog passes by my front door which is a lot. I’ve tried doing the sensors and I’ve called Frontpoint numerous times. They were not able to do anything and I just live with it.

We lived in Baltimore city for a while, so we needed a security system there. My wife liked the peace of mind, and the door monitors were a benefit -- we have four small kids. Vector wound up buying the company that we were with before. Vector's customer service was bad. When we moved, we called multiple times to try transfer our service and they never answered the phone. They never called back. Then, they finally called back four months later and they were like, “Well, you’re still in your contract.”

I was talking to Frontpoint's reps about their system and I liked what they had. I also liked how their system was set up. I wanted a garage door sensor and they had that. Also, not all the companies were openly mentioning that they had that sensor. Furthermore, their system was a self-install type which was interesting and had cellular access so I didn't have to have the security equipment hardwired.

The system we have with Frontpoint is very basic and it does what it's supposed to do. We chose the company for the cost. The only thing that I had an issue with and I felt a little cheated about was the five-year commitment that I wasn’t really made aware of. I tried to change it a couple of years later to my cable company. They were having a promotion on alarm security so I thought I would cancel my Frontpoint account. But when I called, Frontpoint said I have a five-year contract with them and they wouldn't let me cancel it for free. It wasn’t explained to me that it's a very large agreement. I've never heard of a five-year contract with anything either. I thought that was a little expensive. I asked if I could get out of it but they basically said that there is no way. I asked what if I was going and they said they would take it over to the new residence. They just wouldn't let me out of it in any way. I also had one issue with the control at one point but they were very responsive to fix that.

We did some comparisons of home security companies and Frontpoint had a good offer and their online ratings looked good as well. My interaction with their rep was really good. He was friendly and helpful. The system was installed easily. One of the items had missing screws and they replaced it right away. The installations on the doorways went really well. The notifications are good. One of the system is for the area alarm. However, we have a cat who gets up on the back of the chair and gets in the beam so she sets off the alarm all the time. But that’s something we need to adjust.

I used to have Vivint then I moved and I looked for a new system. I wanted to give somebody opportunity so I googled the best alarms system and Frontpoint came up as number one. I called them and a couple other people, and Frontpoint was the most helpful and had the best price. When I spoke to their rep, I was asked what price range I was looking at and I was given a price actually better than that one. I told him I appreciated everything and that I was gonna shop around and I would call him back. They gave me a couple of days and they also didn’t hassle or bug me. They just seemed confident that their product was better than everybody else's.

We had a fire at our business and we had the whole thing on video. We saw how quickly the place was filled with smoke and I've got kids on different levels at home, so I thought that by the time our smoke detectors went off, I wouldn't have time to get them out of the house because I was at the bottom and they're on top. So I was researching and I purchased a different security system. Then Frontpoint's guy called me back and after I got done talking with him, I boxed it all to send it back and purchased the Frontpoint system.

My husband passed away so I’m here by myself. My grandson picked and installed Frontpoint for me. I'm satisfied with the service and it makes me feel a little safer.

I feel comfortable having a security system at home, especially if we're away from the house, that it's being monitored at all times. I went with Frontpoint because of the affordability. In terms of out-of-pocket cost upfront, it was pretty cheap. In terms of ongoing monthly, it's in line with what I'd expect. The reps have also been easy to talk to. There was an upfront honesty in terms of what product I did or didn't need. Even though originally, I went in thinking I need the cameras, they said, "To be honest, it's not even something you really need. But if you want it, great." They weren't trying to oversell me on something.

The initial salesperson from Frontpoint was a little arrogant. It was like he was dealing with a superior product and he was doing me the favor to buy it but it was fine. One of my sensors wasn’t reading right and they had to send a more powerful sensor and that resolved it. Their equipment appears a bit outdated and rustic compared to some of the modern technology but I’m happy with the way it’s working. I have to have that monitor plugged in on their counter. They didn’t have a nice trim line such as one with adhesive that you could put on a wall so it just seemed like it was a dinosaur-type equipment. I'm locked into Frontpoint now, so I'm stuck but I would tell friends to investigate and compare it with SimpliSafe.

A big part of my decision going with Frontpoint is they provided their own online service. I live in rural Alberta so I am limited to internet connections. I’ve had ADT before and they weren’t able to provide me service due to slow internet. I also did some research online and it said that they’re one of the top-rated ones. I've dealt with Frontpoint people and my interaction with them has been positive. Every time I’ve had issues, I just call them and they’ve seemed quite friendly in helping me.

I bought a house in a very bad neighborhood. I self-installed the Frontpoint system and the process was very simple. The instructions were perfect. Their sales team was very thorough and everything went well. I'm gonna call them again to get more equipment. So far, the system has been good. I haven't been robbed. The neighborhood is changing, just as I had thought. Also, I like the fact that with Frontpoint, I don't lose my home security system even if I lose power and internet. I have the house connected where I activate the system on and off through my cellphone. Everything has gone pretty smoothly and I would recommend Frontpoint.

We talked to ADT about upgrading our system. Unfortunately, ADT set up an appointment with us, and they canceled it at the last minute. And then it was hard to get another appointment. It was really bad, so we were getting upset with ADT. We decided to see if there was something out there better than ADT. I went online and I found Frontpoint. I started researching them, and they’ve got pretty good reviews. So we talked to them. They might have been a little bit pushy because as soon as I clicked on ‘Contact us,’ they immediately contacted us. But they were very informative and the installation went pretty smoothly. The one thing that took a little more time was the panel, which we needed to put some anchors on our wall, but other than that, it was just peeling and sticking the various monitoring devices.

I’ve been with the other company for five years and I was hoping that they would keep the same rate or reduce it but they increased it and I just wanted to move. I looked online and saw Frontpoint. The reps were very good, upfront and there was no hard selling which I liked. It was a self-install and there were videos available. I’m an IT guy so, it was easy for me. The reps answered all the calls and everything was perfectly okay. I use the smartphone features day in and day out. It's been a good experience so far with Frontpoint and right now, everything seems smooth. I told many friends everything that I have in my home. So, they want to know and they might be getting in touch.

I'm perfectly happy with Frontpoint. I hated ADT after years of using them so I looked up reviews. Frontpoint got a good review, so I switched to them. Their reps were helpful when I needed them, and I haven't needed them since my initial decision to buy them. I set up the system with my grown son because it was faster. But I didn't feel it was something I that couldn't do myself. But manuals tend to overexplain. They make this things more complicated than is necessary for an intelligent person. But together we figured it out.

I had really good reviews on Frontpoint's customer service. The installation was straightforward for the most part. The instructions went from super clear and easy to unusually confusing and complicated. But overall, I was pretty happy with it. There were a few items I had to send back because they didn’t work. For the door lock, I just had a locksmith come in and drill a hole and do all that because it’s the one that’s actually in the door. So that’s a little more complex. So the installation took a few weeks all told. But as far as technology goes, it’s pretty straightforward. The smart features was a big selling point as well. I’m very happy with it.

Both of my sons were in college, and they wanted to make sure that I was safe. My son looked up a bunch of different alarm systems, and he told me that Frontpoint was recommended. He also did the installation and it was easy. The only thing that I have a problem with is the front doorbell. When it's very windy, it goes off very easily. But the wind causing the motion detector to go off is the only problem that I have with it. It is very easy to arm and disarm for me.

I was shopping around and I thought that Frontpoint is the best in the industry. The sales reps were excellent and the installation was easy.

I did an online search and Frontpoint was number one with customer service and that was important. Moreover, the price wasn't really out of the range of the other competitors, so I went with them. I went online and then I got a phone call. It was a very comfortable call to go over what my needs were, how many doors and the logistics of it. I made a deal on the phone, gave a credit card and then subsequently I received the hardware in the mail.

I have the Frontpoint home security system and so far, my experience has been good. I told the rep about what I was looking for and he offered me some of the things but he might have oversold me. For example, I don't necessarily need motion sensors since I have animals so I can't use them. The installation was pretty straightforward and it was completed in about an hour. There was one time when I had a little bit of trouble with the door sensors but I got situated. I like what I have and I feel more secure whenever the system is alarmed. I would like to upgrade features but I will probably go with another security system but otherwise, I'm satisfied with Frontpoint.

I have used several home security systems in the past and never had a problem so I've been happy with all of them. I was gonna upgrade with SimpliSafe. Then, I read the reviews and Frontpoint was one of the best so I went with them. Their sales reps were very courteous and professional. They were knowledgeable and informative. I would've never went with them if I didn't feel comfortable. The price they had and what I got was hard to beat so I'm very happy with them. Installing the system was simple. Anyone can do it. I covered the seven contact points and it took me five minutes.

I did a lot of research and came to find out Frontpoint is not cheap, but they're better than other companies. Also, their rating was very high. It's a pretty good product and I'm satisfied. They're very closely monitoring it and if there's any mishap, I get a call right away and then we confirm to move forward to call the cops or whatever. And I had a couple of issues that were taken care of. I highly recommended Frontpoint to quite a few of my friends.

It's my first time living on my own and after looking on the internet and reading reviews of home security systems, I went with Frontpoint. The representative told me all the details of how it works and he seemed nice. I just have the sensors and the installation took about five minutes. It was okay. I did something incorrectly but when I called them, they told me how to put it up. I also like the specific tools in the app on my phone.

I like the upfront pricing on the Frontpoint equipment and the service where I couldn't get that from ADT. ADT said that they were gonna send out a rep, and could not give me a final price even when I told them exactly what sensors I needed. I had a very straightforward experience with Frontpoint. Everybody is well spoken, and usually are very helpful. I haven't had any issues at all. Also, the installation was simple enough. There were a couple of technical glitches like pre-configured stuff but that was still taken care of on the phone with customer service right away.

Frontpoint had good reviews, so I went with them, and when I spoke to their reps, they were very good. Installing the system was also fairly easy. But the cameras don’t always function the way that they should and I don’t get the recorded areas.

We just moved here and we decided to get a home security system. Frontpoint had higher ratings of the companies that I’ve seen and it’s a lot cheaper too. We went with them and their reps did well. Their product knowledge, as well as the cost of their system, was good. Thereafter, installing the system was easy. The instructions said to just go online and then it walked me through the app. We had it set up through our phones so we could turn it on and monitor our system and thus far, it’s doing really well. I like that the system is beeping whenever the door is open, so I know when the kids are trying to get out.

A friend researched Frontpoint, recommended it and this company's reps have been great. They’ve answered our questions and been responsive. Installing the system was very easy, but the keypad itself is old technology, which could have been better. I was expecting something with a screen where it is easier to use than the old '90s button technologies. Otherwise, the system is great.

We move around with the military, so when we go to a new place, we always do some kind of security system. We were looking at pricing and some of our neighbors had the Frontpoint signs out, so we went ahead and looked it up and thought we would try it. It was priced pretty well. It’s pretty good considering everything you get. The first time we set it up, it was rejecting and doing some stuff. We didn’t set it for the week and then we had them walk us through what the problems were. Also, we were confused on some of the stuff in the directions and when we called, they kinda explained it and walked us through it. They fixed it all for us. That part was a little harder doing on our own. But once we got the help when we called them, it was fine. They were there and helped us when we needed them. We are happy to have it working and everything going okay. We have that sense of security now and we haven’t had any issues.

I live out in the middle of nowhere and I don’t have any neighbors to speak of. There’s a farmer down the road but he’s a half a mile down there. Also, I live by myself, so I thought I’d better get a security system to cover me when I’m gone. I called Frontpoint and they explained different things to me. They wanted to know how many doors I had and so forth. I also called a couple other people and their prices were higher. The price monthly fee was pretty much the same, so that was not a big deal, but they wanted more money to start out with. Plus, they did the same thing as Frontpoint's reps but they weren’t as friendly and cooperative as Frontpoint's people. So, I went with Frontpoint. Also, the cost of the motion sensor and everything else I got from them was a lot cheaper than the other people I talked to. I also liked that I can add different things to the system if I need them.

It was a home insurance policy to get a home security system and I went with Frontpoint due to their price and they have good reviews. My friend also had a good experience with them. I was impressed when I called Frontpoint. Their reps got down to detail, asked me a lot of questions and helped me come up with a system that would work. It was a very positive interaction with them. The installation of their system was easy and good. The instructions were thorough, helpful and easy to follow.

I like to have a security system both for when I'm here and when I'm gone. I'm older and I usually live alone. I did some research online and saw good reviews of the company. The price was a little bit more than I wanted to pay monthly but because of the reviews, I felt it was a good deal. Plus the quality of the equipment is good. Cost versus quality is fair. My experience with their representatives was also excellent. He answered all of my questions and when I called back because I had a question on something, it was very promptly answered. So I'm very pleased with the customer service.

I got home security after somebody came into my home at night. I figured we needed an alarm system to prevent that from happening again. I then went with Frontpoint based on reviews about the quality of service and ease of installation. And now, I'm really happy to be a Frontpoint customer. Their equipment is great and customer service is top tier. Any time I've had problems, I've called and people have been very friendly and provided excellent service.

I haven’t had any good experiences with Frontpoint lately. When I first got the package, I was told that I could have as many cameras as I wanted. It wasn’t specifically mentioned that I needed to upgrade a package. I already had what I thought was the largest package they offered. When I ordered everything, the touch control panel was on backorder and they sent me one to use in the meantime. Once I got the touch after a month down the road, I returned the original one back. They ended up charging me money off my credit card. Since then, it’s been like a battle trying to get the refund back. They ended up somehow giving me the refund then taking it back, and then taking it out on my checking account a few weeks ago. And then, I just got the refund now on my credit card, which I don’t understand why they took it out of my checking account. And then they weren’t able to replace it with the same account.

I looked into a security system to make sure my home is secured when I’m out. I looked online and Frontpoint popped up. The company is pretty good. When I called them and asked questions, they answered them. Also, the features of the system are holding up pretty good and they monitor my equipment really well. The system went off on accident on my behalf and the response time was on point. Frontpoint is worth the money.

We bought a second home and we’re not there, so I needed a security system for that house. I researched online and the reviews of Frontpoint are better. The guy that helped me was really nice, very helpful and I really liked him. My husband installed the system and it was fairly easy to do. So far, I’m happy with it.

I was worried about break-ins and looked into getting a home security system. I got one from Frontpoint and their reps and I talked about different options and what I could get. Eventually, I had to switch out something as I found that one of the sensors put on the door wouldn't fit because of the molding around that door. So, I had to get new ones which cost a little more. Even so, Frontpoint was helpful with that. The system is working fine thus far. I like that they don't use a fixed line that a burglar can cut. I think I got a good deal.

I was moving to a new house and then did some reviews. Frontpoint was the best on reviews and they had the best price point for me at the time. I used a different provider in the past and they are much better. The interactions with their customer service reps have all been good, too. The installation experience was easy and it took me 27 minutes. I had issues with the garage door opener but they were able to call it in and get it taken care of.

We changed home security system companies as Frontpoint was rated number one in my market. Their rep answered all my questions and told me he would take care of the transfer over the phone. Thereafter, I did the installation of the system and it went very well. I downloaded the instructions via the phone and they were very clear. However, I would like outside cameras, a video doorbell and a remote to lock and unlock the front door but then those weren't offered or I wasn't willing to pay for them. Nevertheless, the cost was fine as Frontpoint charges less than what I was paying the other company.

I prefer wireless technology because of its ease of use in terms of flexibility versus the hardwired systems of yesteryear. From that standpoint, the Frontpoint system is good. I have two systems - one is in Baltimore and the other is in Wisconsin. The system in Baltimore has been fine, but I have a very bad experience with the system in Wisconsin. It has been nothing but abysmal and completely different than my experiences in Baltimore. So, I’m very disappointed with how things are working for my Wisconsin house, which is important to me because it’s a lake house and it’s our vacation home. We’re not there all the time, so you need temperature control, and monitoring. The system is simply not working. It’s been pathetic.

We have a remote site where we have been utilizing an actual security guard. Because it's remote, there are occasional vandalism and such, sometimes theft, so we wanted something that could watch it all the time and actually report when somebody is breaking in and do it at a less cost than having somebody posted out there. We use ADT for a warehouse in Irvine, but their costs were a lot higher. On the other hand, Frontpoint seemed like it was easy to install. We wanted something that was simple that we could do ourselves. It came with the correct sensors that we needed. We didn’t need much because it's a shed. It doesn’t have windows. It just had one door and needed a couple of security cameras. We needed something simple and that somebody would monitor at a fairly reasonable price and Frontpoint's was good and the lowest for us.

I've always found Frontpoint's services to be topnotch. I had them about three years ago and I was happy with them. This time around I've called their customer support three times and I've also been extremely happy. The installation went really well, and though it wasn’t the quickest, their tech support was able to help me out. They went over and beyond, were really patient, and spent as much time as it took to make it work. And this time, I got video surveying. Frontpoint is a little bit more expensive than some competitors that I looked at, but I'm just happy with the customer support and the fast response when the alarm goes off.

The contract of Frontpoint is pretty straightforward. Everything is what they said it was and it was easy to install too. I called a couple of times for help and it was always taken care of, so it's been good. I travel for work a lot, so I set the alarm for my wife from my house. I use it all the time and it has good quality. I get what I paid for. Everything was like $200 some. The doorbell camera could probably be a little nicer, but I really didn’t pay all that much money for it. So I got what I expected, if not more. It wasn’t very expensive. Compared to competitors, it felt a little higher, but the customer service has made up for more than enough for the price. My wife seems happier since installing Frontpoint.

It took me a while to decide which system to go with and Frontpoint let me take my time. I emailed them many times and their rep was always patient and responded to my questions, which I liked a lot. He was extremely helpful and the price Frontpoint offered was good. I also like the features they offered and it doesn’t need a phone connection so it’s wireless. Installing the system was very easy and so far, everything has been working well.

I have ** people within my neighborhood. So, I decided to get a home security system. I did a search and I had some experience with a provider that my father-in-law had been dealing with. But they’ve switched owners five times in 10 years and I didn’t’ wanna deal with that. Instead, I went with Frontpoint. It seemed like their offer was a good value and I really liked that they were super affordable. I also liked the smart interactivity where I can check everything on my phone. Plus, the expandability of the system was something that I liked as well as I can add modules to the smoke detectors as I want to.

I called Frontpoint in October 2018 to inquire how to cancel my service. The initial customer service rep told me I could not cancel the service until January 2019 when the 3-year contract would end. When I called back in January 2019, I said I wanted to cancel my service. My call was passed off to an Account Manager who informed me the soonest the service could be canceled would be effective at the end of February, with an additional payment due for the month of February because they require a 30-day notice of cancellation.

I was referred to this company by a friend. I could not be happier with the system and with the customer tech service I’ve received. My husband died three years ago and finally I feel safe here in our home. I plan to start traveling some and this system adds a sense of peace of mind that my home is protected when I’m gone. The price was incredibly reasonable too! You can’t go wrong!

Frontpoint is a good option over some of the bigger companies. It is a more do-it-yourself system and it is easy. I purchased a security system to protect my home and I had a good experience in setting up the system. Everything went together quickly and didn’t have too many issues, except for the camera on the outside that I had to have someone come for it. The instructions that came with the system are very well put together. Everything in their package was customizable in terms of how many things we wanted. In terms of the cost in relation to the quality of the system, it was very fairly priced. It is cheaper and so much better than most of the other big companies for which can be done by yourself, instead of having someone come out. Frontpoint's smartphone app was very easy and we use it all the time.

Somebody pulled a trailer over into my next door neighbor's yard and it was right next to my house. They were pretty sketchy so I wasn't feeling comfortable with them that close to my house. I looked up for the number one home security system and it was Frontpoint. Their reps were good. They explained everything to me and told me exactly what I'd get, what services I'd have and they let me know about their other products. The installation instructions could be a little clearer, but other than that, installation was easy. So far, I have a motion detector that went bad within a couple of weeks and I still haven't gotten around to troubleshooting it with them and that's the only issue I've had with the system.

Frontpoint is not what I thought it would be. I wish they had the security cameras, something like Comcast's ‘cause those are really nice. But we really wanted the Arlo which lets you know if someone is close to your door. And we were hoping that Frontpoint would be that contender, but it turned out it wasn’t. Also, Frontpoint's price was a little higher than what we’ve been paying. I have found out you have to pay $5 extra to have the app. We’re paying more and we’re getting fewer services. We were told that the app, where it notifies us if somebody opens our door or not, is $5 extra. But the person ended up giving it to us for free. But if we had known that was not free, I didn’t think we would’ve gone with Frontpoint ‘cause that would’ve cost even more than what we were paying with Comcast. But Frontpoint is still awesome. Now, we have it where we get notifications right away if somebody opens the door.

Time Warner Cable told me that they no longer did the system and they recommended Frontpoint. The interaction with the reps from Frontpoint went smoothly and it has all been fine. I had to make a couple of calls for the installation. Some of the instructions weren’t as clear as they could have been but the customer service was fantastic. The smartphone features have been very easy and if there are visitors at home, I am able to unarm and arm the system remotely. The cost was appropriate and people should go to Frontpoint before anywhere else.

We had some burglary at home so we bought a security system from Frontpoint where we get to see somebody come in. Everything is alright so far. The installation was simple and easy because we did it by ourselves. We followed all the rules that they’re asking, and we connected. But they don’t have camera for night vision. But the quality is good and the price is perfect.

I purchased a home security system for my wife and I chose to go with Frontpoint because of their cost and services available. The installation of my system went well and the instructions were clear. However, I had an issue on one of the locks. Still, they sent me one to replace it. Apart from that issue, everything went pretty smoothly. The quality of the features that are offered in my system is good. I have the app on my phone and I use it. I have interruption sometimes, as I lose signal to my doorbell, where my camera is on that. In spite of that, my wife feels like she's more secure since having this system, especially when I'm gone.

Frontpoint charges an arm and a leg for their equipment and then proceeds to lock you into a multi year contract. Their monitoring was slow to respond to incidents we had where my in-laws entered the house without the code and managed to call multiple people prior to me finally getting a call from Frontpoint. If you’re going to sign a contract I would suggest going with one of the more traditional companies as their installation and service is better and you end up paying the same amount for monitoring. If you prefer DIY or no contract there are several other solutions out there I would try beforehand. I ended up canceling my subscription and am still paying less despite the hefty fees they charged me.

This a company that stays with you from the time you receive your equipment and through all your questions and concerns from the setup and with every question or concern I call about. Absolutely the right choice and I feel 100% safe and covered whether I'm at home or away from home. This is the peace of mind and customer service I wanted and expected from a home security system and they haven't given me anything less, they are so deserving of a 5 star rating. Thank you Frontpoint!!

I was looking for a home security system and when I Googled, Frontpoint showed up as the one with good reviews. Aside from the reviews, I also liked their price. So, I went with them. The guy who assisted me was really friendly and helpful. He walked me through the whole process and he was awesome. He explained the system, how it worked, and all the contract stuff. Then he gave me his contact info, so if I needed help, I could just reach out to him specifically. After that, the installation was pretty easy. There were a lot of peeling stickers and putting things in place. The features of the system seem pretty straightforward and good, too. The only thing is, the terminal is a little bit underwhelming as far as our day and age. It looks like it's from the 90’s. Plus, it's really big, bulky, and unsightly.

I have a couple of properties and I use different home security system companies. I have two systems with Frontpoint and we have been working with them. They answer the phone quickly. I got the system on time and installing it was easy. I called Frontpoint, installed it over the phone and it worked out great. I'm paying $45, which is good. Moreover, the system works great and on time. The app works and Frontpoint calls me if there are any problems. I'd recommend Frontpoint.

There have been a few break-ins in the neighborhood. I rent the house and I liked that Frontpoint's system was wireless. The sales part was pretty good. Also the installation went easy. The directions were a little confusing sometimes, but after I went back to them again, they were okay. I with they were a little more understandable. I see what’s going on outside now but I don’t like the quality of the cameras. They disconnect a lot, and I have to reset them. I’ve had to reset my doorbell three times in the last two weeks. The cost is a little high for the quality.

I needed to replace an existing security system and I liked Frontpoint’s monitoring and price. Plus, their system was very easy to install and so far, I'm happy with the service. I feel more secure having the system set up now, as opposed to before, without it.

I moved into a new place and I wanted a home security system for it. I ran across Frontpoint online and they had their special going on at the time, so I went with them. The representatives who helped me were very informative and they walked me through any questions that I had, that they answered with no problem or hesitation. The instruction was good and easy to follow and I had no problem with the installation of my system. The features of the system are easy to follow and easy to set up. I also use smartphone features for arming and disarming my system. Everything is good with it and the cost of the system is reasonable. I have already recommended Frontpoint to a friend.

My house is 600 feet off the road. Also, my wife is more of a neighborhood type of thing and when she’s by herself, she feels unsafe. So, I decided to put a security system in. When I researched it, I liked the Frontpoint solution. The cost was excellent and I like the ease of use and installation of their equipment. There was no drilling involved or anything like that. I also like the cellular piece of it and if somebody got in the house and they hit the controller, the arm would still be active. I like the quality of the hardware as well. But in putting the motion sensor devices in a corner, there should be some kind of other device that would match the corner so you have more stuff in contact with the wall, like an adhesive. Other than that, my experience with Frontpoint has been awesome so far. I love the app I have on my phone and I really like the system. If you wanna come see it, come over to my house and I’ll show you how it works.

We get a home security system as a matter of insurance and we had a different security system before. But they’re local over in Spokane and they suit the needs for that locale. Frontpoint, on the other hand, fits the needs we have here, being out in the country and not having a city around us for technical support. The two providers are completely different animals. I’d recommend Frontpoint to anyone though. In fact, I’d even recommend them to Spokane. Every once in a while, you run across a country that is fulfilling their role better than well. Frontpoint was kind of a standard for a service business that is involved in technology. So to whoever is putting this together, kudos. It’s nice to see.

We've done DIY stuff in the house before so we're comfortable with that. There is also the monitoring on your phone. I don’t have a phone line so we were to go with a system that didn’t use the phone system. Those were the biggest factors in the decision to go with Frontpoint. The installation was fine but the system itself, I don’t like. I've had problems with four different pieces of equipment and it's pretty frustrating.

Frontpoint reps were all very helpful. The installation was easy. However, one of our sensors kept going out for some reason. They've replaced it but that same one went out again. Nevertheless, I feel good about the system and I like the fact that it is connected to cell service and not Wi-Fi.

My house was broken into and one of my good friends and neighbors who have Frontpoint spoke highly about it. I did a bunch of research on the internet and Frontpoint kept floating up to the top. I talked to their sales guy and he was easy to talk to and super helpful. Once I got the system, I got it mostly installed with no problem but it ran with a couple of hiccups. Then, I called another time for another setup issue that I was having with my smoke detector. We have asked the guy some questions and then realized that we never had a full thorough walkthrough on the control panel. It was a 45-minute call and he walked me through every single process I could do on the control panel, how it works, and helped me through everything. He was super helpful as well.

We had a couple of break-ins into our car so I got Frontpoint to kinda monitor my cars. I bought it five months ago and everything in the package was there. I also got to choose what I needed for my 6 big sliding doors. The set up was very simple to do. I went online and set it up. I have installed all the sensors on my door locks in the house but I have not used the alarm system and have not activated it when I leave the house. So, I’m paying $50 a month for nothing. I also have not done the monitoring of the car yet as my internet before was not strong enough. But I just got a new internet provider which might have it fixed now.

Having the Frontpoint home security system now makes me feel a lot better. I got stereo equipment that's worth about $20,000 in my house and that's one of the main reasons I got the security system. I didn’t have quite a high enough score to get AT&T and when someone told me about Frontpoint, I called them up and found out some stuff about it. I liked the idea and I said it might work. The representatives were fairly good too. As a matter of fact, they tried to walk me through it really well. They showed and told me about it. Then when I had problems, I called them. Every day, I would forget to do something right and they would call and tell me what I need to do. Everybody was really friendly and they made sure that I knew what I was doing with it.

I have a new home and I wanna make sure that I have security at my place. I read some reviews and I thought that Frontpoint had good customer service. I spoke to ADT as well but they were more concerned about selling their stuff to me rather than explaining why I need it. When I spoke to the reps from Frontpoint, they also did it in a smart way of selling the thing to me, but they are more professional than the ADT guys. That's why I went with Frontpoint.

I have Frontpoint in both my house and my business and it gives peace of mind when I am away. I liked their features, offerings, and price point. Working with their rep was boilerplate stuff. I just got on the phone, told them my needs, and they set me up with the system that they recommended. Setting it up was very straightforward, the whole process was done within an hour. I used the app to walk me through it. Having remote access to the panel makes me feel more secure. My system is sufficient for my needs and I'm getting my money’s worth from it.

I’ve read good reviews about Frontpoint and that they had top-notch customer service. When I was initially shopping around, they were very responsive. Then, they answered all the questions that I had. It was just very helpful. However, we had a few issues with some of the sensors, so we had to call them to help us and walk us through how to properly install them. But other than that, it was fine. It’s a good system and the features are great. I like that there’s an app where we could do everything from our phone remotely without having to go to the panel. We have a camera, an outdoor camera and we are able to view the camera feed from our phone. So, if we’re traveling and we'll be curious, we'll just look at this camera. It gives us peace of mind particularly when we're away.

I had something stolen from my front yard, so I decided to put a home security system in. I looked at three companies and I ended up with Frontpoint as their system was wireless and easy to use. Compared to the other companies, Frontpoint's system was rather expensive but it was because I got a camera in addition to the other equipment. Setting up the system was fairly easy. I had to call Frontpoint once about something, but other than that, the instructions were detailed enough. The features that came with the system have worked out really well, too. I've used the smartphone feature and it makes things easy. And so far, the equipment has been working okay, so it must be good quality.

My husband and I bought our first house and we wanted to feel safe. I did research, looked online, and compared a few home security companies and I liked Frontpoint best out of all the others. Also, my parents had Frontpoint when I was a kid. I had an interaction with a Frontpoint representative and it was super quick and easy. He walked me through the customizations on the package and I was able to pick what I wanted. I got it done within 30 minutes and I've had the system the next day or the day after. My husband was the one that installed it and he didn’t take long. He said that the installation instructions were easy and he only had a few issues trying to connect. But that was just for one split second and it was fine. Everything was self-explanatory. We've still got to install the smoke detector part and put our modem on the wall since we just have it on our table now.

This is the worst security company. They lock you in a 3 year contract and when their products don’t work they blame you as a customer. Then they ask you to buy more products and if you want to cancel your contract because they don’t know what they are doing they tell you that you owe the 80% of the initial cost which was discounted which translates in hundreds of dollars. So you are stuck with a unsafe system which puts your life in danger!!! Stay Away!!

We live in two homes, one in the winter, one in the summer, about 850 miles apart, and both had been broken into at one time or another. I like Frontpoint's simplicity and cost. The unit itself was very reasonable. However, the monitoring is very, very expensive. It’s $59 a month or something. I was able to install it myself with a little help on the phone. Their reps were very patient with me and I was very appreciative of that. So far, the system has been working fine and we’ve been very happy with it.

I looked on the internet and did a bunch of searching and Frontpoint seemed to be the highest rated and easy to get along with people. They also were set up cellular, not through internet or any phone lines. The reps were great to work with. It was just like walking into a small-town hardware store and talking to somebody that has been doing it for 20 years and knew where all their stuff was. They had a series of questions that they asked and then they recommended a few things. And then, we talked about the different options that they had. I pretty much put it throughout the house. We live on an acreage. So, I'm still gonna put out everything outside as far as exterior doors and garage doors and all of that. They offered the largest array of possibilities to choose from.

There were a couple of kidnappings and murders that happened in my town right at once and it kinda freaked me out. So, I decided to get a home security system. Frontpoint had all the reasonable price and I liked it the best because I wanted something basic and everything else was super expensive. So, I went with them. Their salesperson was super helpful and I usually don't do the surveys at the end but I did one for her. The installation was super easy, too. Just peel-and-stick and it took 30 minutes to finish. I followed the step-by-step thing and there were the videos. I have three doors, the system, and the window shatter. I ended up downloading the app on my phone as well.

Frontpoint's reps misled on the cost of their system and what I would get for the amount I paid. It was advertised for $300 and by the time I got the windows covered, it was gonna run over $900. So, now, I’m having to go to a different company to get a system that will work with Frontpoint's system to cover my windows. Also, Frontpoint's reps were very firm on the fact that I couldn’t cancel it without paying for the whole thing, for the contract period. If I had known all of that when I got their system. I wouldn’t have gotten it.

I read some reviews and bought Frontpoint. Their rep was very good and the installation was easy. The instructions that accompanied the system were helpful. But I don’t like the glass breaker system. I wanted to return it. My music system sets it off. When I’m watching a movie or something, the bass sets off the alarm. But overall, the system is of good-quality.

We bought a home which has a home security system. We liked it and got it too. Frontpoint's customer service was fantastic. Any time we ever had a concern, they answered it quickly. The features of our system are fantastic as well. We feel very safe and protected. The smartphone features have been functioning really great. We’re very pleased with the cost and the service.

I replaced my home security system with Frontpoint. I had Slomin’s and then I went to ADT and really hated their customer service. That was when I did my due diligence, looked up online and saw that Frontpoint was rated top for customer service. And they definitely lived up to that review online. Everybody was professional, nice and very helpful to me. The features are great. I use their smartphone feature all the time. I just wish they had offered cameras because it was not an option for me. Now, I need to get one. So far, the system has been functioning well. However, something is triggering the glass breakage on the back door. There were a couple of times wherein I got a little reminder on my phone that there was a back door glass breakage and it freaked me out because no one was home. But everything was good.

I wanted to secure my home and when I researched Frontpoint, it was favorable in many reviews. I signed up online then the installation was very easy. I followed the directions and everything went smoothly. The features are good and I also use my smartphone. If it's seamless and I don't think about it, I guess it's working. I'm very satisfied and I would recommend Frontpoint. The cost is about at par with the quality and I'm getting a fair bang for my buck.

We just bought a house and we have two small dogs. We wanted to make sure everything is good and decided to get a security system. I like Frontpoint’s tamper-proof hub. Their reps were great. They told me everything I needed to know. The features included in my package are working for us and since having the system, I feel better being alone. My boyfriend works a lot and it feels nice knowing that someone is there with me if I need it.

I had an isolated break in so I had to get a home security system and when I chose Frontpoint as my security system, I searched on the internet and looked at reviews. The installation of the system was easy but I don't like to plug-in everything. I wouldn’t choose the video again because I would rather that it’s hardwired. The wiring in the house is more of a cosmetic in and outside the house. We had some times when it was not available because of internet reasons and we couldn't see it sometimes. Also, since it is plugged into an outlet and you put that outside, it seems very unsecured and somebody can just unplug it and take it. In addition to that, we have a hard time with one of the window things. It keeps coming unglued and it comes off, so we keep having to attach it. All in all, the Frontpoint system works and the equipment is functional but they're not the greatest.

The quality of Frontpoint is fine. It works great and the features are great too. I didn’t get their touch-screen panel. It was extra. I just kept their standard one. It works fine, it's just outdated. A touch-screen system would probably be nicer 'cause they have some features like show the weather and certain features that go along with the touchpad. They would also link up with other systems in your home. But the app is super easy to use. Frontpoint is a little more pricey than some other options, but their pricing was fair and they offer other things as well. It was so easy to set up too. When I got my kit, one of the glass break sensors didn’t work, so I called them up, and they walked me through how to reset it. They were super nice and it was just easy.

I got a home security system to get safety for my stuff and get the fire alarm. I got ADT a long time ago and it's more expensive than Frontpoint. My experience with Frontpoint's salesman is excellent. Their level of knowledge and expertise is good. They explain very well and what they say is easy to understand. The instructions that came with the equipment, the installation, and their app are easy as well. I have the motion, sensor doors, sensor alarm, and I got a fire alarm too. I use their app every time. I use it to put the alarm on and disarm it because I have some people that clean my house every 15 days. In terms of the cost in relation to the quality of the system, the monthly payment is reasonable. I’m happy with the service that I got.

We had home security that I wanted to get rid of and I wanted a system that is wireless. Frontpoint offers more coverage. I went with them and their rep was very responsive and he explained things. The system was very easy to install and everything works as advertised. It does the same things the other system did and a couple other things. Plus, it is wireless and I like that it cannot be defeated. We also use the smartphone app and we have used it when we had someone come in and do some work and then when they were done, we turned it back on. Though it is more expensive than my previous system, the quality is good. So far, I have been happy with Frontpoint and I would recommend them.

I used ADT and Brinks before and Frontpoint is by far the best. Their customer service representative was perfect. I’m very happy with the way they handled the situation. The whole installation took 30 minutes and the instruction was simple. Everything was boxed in a certain order and you just had to connect the dots. I’ve recommended Frontpoint to several people, and one person has purchased as a result. The system is excellent. I haven’t had one false alarm and I was plagued by that previously, so everything's good. I use it every day.

Frontpoint was recommended by a couple of friends of mine as I had a new baby. During the set-up of the initial products, their reps were very thorough, informative and helpful. The installation was straightforward. The equipment’s quality is good but I have had two of the window breaks that I put up fell off at some point. It was the tackiness of the tape that they gave us. Once I put it out, I had to go up there and re-put some additional Command strips to make sure they stay up. But so far, everything has been great with Frontpoint. I cannot put a price on safety so relative to the price, ease of use, being able to do everything remotely from my phone via the app and that it is wireless, the convenience of the system is nice. It is a good option for people who wanna have a security system.

Frontpoint was cheaper and gave me some of the minor options. I went with them and the installation of their system was pretty simple. However, I'm not really liking the system right now. My doorbell camera hasn’t been recording in a while. I've had problems with this in the past and called Frontpoint. The people have been nice, but they just say that the problem is my internet service. It didn’t do me a whole lot of good and I'm not happy with the way things are going right now. The doorbell camera's performance isn't that great either. It's really slow to pick up on stuff. The sensitivity is not turned down, but half the time, it'll pick up way too late.

As I am writing this review, I'm on hold, with an estimated 42 minutes wait time. I decided to just wait it out since the last half dozen times I've called, the wait time has been an hour or more. They won't let you cancel or take your account off autopay. So you're left with only one choice, wait on the phone for about 1 HOUR, more or less! Hoping I don't get disconnected at this point. Excellent customer service, Frontpoint. I've been a customer for more than 3 years!

We were dissatisfied with our former security system so, we got Frontpoint and our experience has been pretty good so far. The reps were very helpful and very friendly. Also, the system was pretty easy to install and the instructions were clear. I like the features so far. The smartphone features are easy to use and navigate. Frontpoint compares with our previous provider in the services that it offers but it outperforms it when it comes to pricing. The quality is great in comparison to the price and we feel a lot more secure.

I wasn’t satisfied with my previous home security system. My son had a good experience with Frontpoint though, which made me go with them. Their sales' attitude and the atmosphere in which we had our communications were great. The installation went okay. Everything that I wanted was offered, but I wish I had gone with more motion detectors instead of door and window sensors. I had a piece of equipment that wasn’t functioning like I thought it should, but they resolved the issue with a different piece of equipment and it works. I had a very good experience with Frontpoint.

I was happy with the customer service of Frontpoint and for the most part, the installation went smoothly. When I had some issues, they were good when I contacted them. At one point, they reimbursed me some money because I had to get an electrician to come out to install some things. I had an issue with the doorbell but I got it figured out eventually. My phone app is good and I like it but there could be a panic button on the app. If there was an emergency, you could hit the medical or police emergency button on the front page. I’m happy with the cost against the quality of the system and I would recommend Frontpoint. It’s my favorite security system and I liked that you could install it yourself.

We moved and I purchased a security system for safety. I did an online quote with Frontpoint and they called me within the next five minutes. We talked about the quote and their rep gave me a few suggestions. We modified the quote and it was cheaper at the end, then I submitted the quote. I did the installation myself and the process was very easy. The instructions were good and the videos online really helped. When I had an issue with one of the equipment, I made a phone call and the support guy helped me in my apartment. The whole installation process took 45 minutes. The system features are okay. The house is big and I needed more stuff so I customized the features. The system's quality is good. It always works. I feel more secure having the Frontpoint system in our home especially when we travel.

We are living in a new neighborhood and I like the safety of having a home security system. We googled the top security systems and Frontpoint is one of the top. Oddly enough, we never saw any commercials for Frontpoint, so we were kinda curious. I called numerous others as well and got quotes but Frontpoint has the best customer service which is I’m all about. Plus, their price is cheaper, too. The gentleman we spoke to was amazing. He answered all of our questions. He was not pushy at all and he ended up giving us a couple of days to think it over and talk with my husband before confirming anything. He ended honoring a deal because it was a deal that was ending.

I had Frontpoint at my previous home and the interactions and the service were great. The system was simple to install and set up with our home, so I decided to get Frontpoint again with our new home. The service is amazing and whenever I call to add in a sensor or a camera, I have yet to deal with a person that is in a bad mood. They are always in a good mood when I call.

It has been very good with Frontpoint's reps so far but it's a little expensive on the sensors. I’m already paying $20 a sensor and then $65 for a 20-foot-radius glass shattered sensors. So, I looked online and I was pricing it out and it just seems a little steep. But I like the system. I make sure when my wife is at home that she’s safe and that’s all that counts. Everything is going well. It has held up so far and hopefully, they keep monitoring my house. I will pass this on along to friends and family. It’s a very good system.

My previous security company kept raising their prices even though I had a guaranteed contract, and I was irritated. Frontpoint seemed like a good system and their price was reasonable. All my questions were answered and everything was shipped on time. Installing the system was straightforward and easy and its features work for me. The quality seems good and everything seems to work. I downloaded the smartphone app and it works well too.

I moved to a different neighborhood and I've been wanting the security system, but I just haven't had time to get one. Frontpoint knew what they were doing and they seemed more accurate on the information. I like that everything was done off of the satellite and not through the Internet. However, the communication with the customers was not great and the sales representatives were very quick to get off the phone. Maybe they wanna make more sales, so they are very rushy. They are rushing off the phone a lot and I don't really like that.

I sent Frontpoint an initial inquiry and within three minutes, my phone was ringing and they were on the phone with me. They sent the equipment off to me in a box and it was up to me to put it together and figure out where I was gonna put everything. But their reps walked me through the whole installation and they were nice. The guy took all the time I needed to help me place these little doohickeys on the door and the windows. Then, every time I opened the door to let the dogs out, it was making this high-pitched ding. It drove my dogs crazy. So, I called right away and they walked me right through how to turn that chime off.

Frontpoint was the first to get back to me and they were very competitively priced. It was also wonderful dealing with their reps. We installed the system ourselves and it was very easy. I tend to be a little not so savvy with those things but they were very helpful. They were on the phone with me installing it, step by step, and they were super. The system is also excellent in terms of the cost versus the quality. Plus there's an app on my phone that I can look at everyday to see what's going on in the house. If there's anything, it always comes right to my phone, which is perfect. The property is a second home for us so we're not up there that often.

I read about Frontpoint being a good system and it was being recommended so I checked into it. It is very similar to the other systems I had except that it's wireless. I installed it and it had been an easy experience. It did not take me more than a couple of hours. We’ve been working with it and it works fine. I like that we got a motion sensor and we also have a glass breakage sensor. It is a simple system to use and I like it. Since having Frontpoint, we have a sense of security that if anything happens or someone breaks in, at least someone will be notified hopefully in time. We trust that it will work and I have already recommended it to someone else.

I looked things up on the web and Frontpoint was about the best company. The installation instructions and the quality of the equipment are both okay. But the installation experience wasn't the best. I had a little problem with it not reading from one of my doors and they kept wanting me to go back and forth, put it in a different spot and send them pictures of how I put it up. Then I came to find out in the end that they just needed to send me a different type of thing to go on the door. It is one that picks up a better signal. When you're paying their price, the equipment should be a little more simple to install. Still, it worked out.

When we had a break-in at work, I did some research on the internet and liked the way Frontpoint looked, the things they offered, and the price they offered. Their sales and customer service were helpful. I got on the phone with them and they were able to talk me through the installation which was relatively easy. I'm satisfied with my system's features. It would be nice to have this thing that watches my front door when somebody rings the doorbell and to be able to turn on the lights before I get in the door, but both are not necessary. The smartphone features are very helpful because sometimes I leave and forget to turn on the alarm, and so I can go on my phone and turn it on. I'd love to pay less, but I'm okay with the price I'm paying.

I was leaving my home unsecured while I had moved out of the area. I did some research and read some reviews about home security companies. And with all the reviews I read, the other ones were pretty bad, and Frontpoint seemed to be good at the time. Their reps were also good. I felt safe in what I was purchasing. They were able to answer all my questions, and they were very helpful in setting up my system.

We had just moved in to a new home so we decided to purchase a home security system. Prior to using Frontpoint, we had ADT. The two systems are pretty much the same except that ADT would not set up a security system for someone who’s renting a home. We were looking for a system that costs a little less than what we were paying per month. But while most places are anywhere around $30, Frontpoint is at $44 a month. Frontpoint does the extra nudge.