Frontpoint Reviews

I was moving into a house but I wasn’t gonna be there for a month. It was fully furnished in a new area and I wanted to make sure there wouldn’t be any problems with the neighborhood for break-ins. I chose Frontpoint for their ability to communicate and their pricing. The rep I dealt with was awesome. I let her know what I was looking for and she created a package for me. She sent over the information from the package, quote-wise and the promotions that were available.

I had a break-in and decided to get a home security system. I went with Frontpoint mostly due to the online reviews and good recommendations. I called them, talked to their rep and explained to him what I needed and where in the house I was gonna put the system. He walked me through the recommendations they had as far as what sensors to put where. The system was self-installation and was super easy to do. They sent me the box of the stuff, and I put them where they belonged. It has what I need. The quality of their system is good and functional. The cost of their service is also good. Since having the Frontpoint system in my home, my sense of security is higher. I'm able to monitor the cameras and stuff remotely. And when I'm not at home, I get notifications if the sensors go off, which is nice.

I just moved to Arizona and I had no idea what companies they have here. So, I did a Google search and Frontpoint came up with decent reviews. The installation instructions were straightforward. I was able to put the system up in 10 to 15 minutes since I only had two motion sensors to install. As soon as I installed the system, I had access on my cellphone to be able to activate and deactivate it. That was a pretty cool feature. I learned after a week or two that it was a trial and I have to pay extra to actually get that. Not a big deal, but I would have appreciated some kind of heads up on that or an explanation upfront on, “Hey, you can access this. You can turn it on and off via cellphone, but that’s only temporary.” But I’m glad I have the system since I have family and kids. That was the first thing I did when I moved to the new house and now I feel pretty good. We will always have Frontpoint.

I tried a couple of systems in the past and Frontpoint is much better. They're also cheaper than any other security company in the US for the same service and quality. I had to work with a Frontpoint rep over the phone and I told them exactly what I want for my house. Then they gave me different options then I picked what I wanted. Frontpoint has the best up-to-date system and everything works, so far. Also, the application that they provide to access their system is very user-friendly.

Frontpoint had better online reviews, and the reps answered my questions and provided information. Installation was pretty easy as well. The only thing that's not connected is my front door camera, and I don't think the instructions were very clear on how to connect it. But I like the app since it’s very convenient.

My sister has been with Frontpoint for a few years now. Because of that, I decided to go with them and so far, it’s been a good experience. They have a variety of features offered which are perfect for what we need here in our neighborhood and I like them. What I also like about Frontpoint is the features that we have work with the current monitors that we do have on our door from the previous one that we did have 12 years ago, so I didn’t have to go out and purchase everything. The smartphone features are good, too. If something goes off, it’s already populating on my phone within minutes and that's awesome.

The place where I lived didn't allow security systems. I cancelled Frontpoint and then went back to them. The guy who sold me the system was great. Given the fact that I was a returning customer, he gave me an upgrade on some equipment and got me back up to date and all that goodness. I reinstalled everything and it was a complete pain. We had old sensors and they had backward compatibility set up with their system so, they had to work on that. I had to pop the back and do all that. Even after I did all of that, the sensors didn't align correctly with their systems and my alarm started going off for no reason at all. On top of that, even after I activated the program, Frontpoint never activated, so I just had it on test mode for six months that I was paying for it, and I had no idea it was on test mode. They remedied that and they gave me some compensation.

I was looking for a system that would provide me with all the securities I needed, and also the cameras. That led me towards Frontpoint. While their system is almost similar to other providers I've used, like Protect America, set up is a bit hard with other systems. Upon getting Frontpoint however, I had some challenges setting up their system. Still, I was able to complete it.

I found Frontpoint online and with them, there was no pressure and there was nobody knocking on my door. Their customer service has been good. Also, installing the system was easy. I chose the features of my system, and so far, the overall quality of their equipment is good. I take advantage of the smartphone features once in a while and they're convenient. The system also functions well. It’s worth what I paid.

I was moving into a new location, and there was a potential break-in. A homeless person was banging on my neighbor's door and that was two days prior to my move-in so I opted to get a security system. Frontpoint has the most flexible plan and it also seemed affordable. However, I've been extremely dissatisfied. I've never once activated my system and I don't even have it set up. Frontpoint started billing me incorrectly. I called them to cancel. I don't want it and I've tried to return it. They said I was a few days outside of the window, and I'm now stuck into a three-year contract. I have been absolutely livid with the entire experience. It has been an extremely frustrating process, so I regret ever calling Frontpoint.

I purchased this system before a move, paying a couple hundred for all their equipment. Six months later I moved, and asked if I could cancel as I no longer needed the system. They asked me to pay 80% of the entire value of the contract for the remaining 3 years. A year later, I didn't turn on the system for over a year, and called back to see if I could cancel again, as I'd be paying for something I didn't use. Again, same response. I'd have to pay 80% of the value of the contract, even though it has been sitting unused for 80% of the 2 years I've had it and been paying for it. Pretty ridiculous rules. I'm not a fan.

To protect my house, I wanted to get a home security system. I was looking at the best options I had and Frontpoint seemed to have a good system going on. The sales rep was fine, but the price of the equipment was a little high. But then again, you get what you pay for. The installation was very easy and self-explanatory. I feel great that I did it. I like the smartphone features, especially where I can periodically check the house every time. Just recently, somebody rang the doorbell and instead of getting up and going through the door, I just opened my phone app and talked to the guy through my phone, which I liked. With Frontpoint, my house is well protected and I have no worries. I feel 100 times better with them than with my old provider. I have referred a friend of mine to Frontpoint and he liked the doorbell camera.

I went with Frontpoint for their convenience and price and the installation was good. I didn’t have any issues on it except for my back door. I have a door that kinda comes up. The door sensors are okay, it just didn't fit on my door and I didn’t wanna drill a hole in the wall and do all that stuff. I have to go with the motion sensor, which doesn’t really work that well. When it’s on, I walk through. Anybody can basically just walk around the room and it’s pointed towards the area. I’m kinda disappointed in that.

We just bought this house and I always purchase home security systems when I move in to a new house. The providers are all the same although some are more expensive. With Frontpoint, I went in and chose the stuff from a website, otherwise, somebody would come to my house and sell me a system that I wanted for whatever I asked for. I talked to somebody from Frontpoint over the phone and they were friendly and nice. They asked questions of what I wanted to do.

I've used Frontpoint security service for many years. Since it becomes too expensive comparing to other similar service, I've decided to cancel Frontpoint security service today - 2 days before the end of the month. I've already purchased a set of equipment for the service from a different company. But I was told by Frontpoint today that there is one month cancellation notice. I am surprised. This means I have to pay one extra month. It is rare for service like this needing a month notice for cancellation as there is really nothing preventing them from canceling it except for the money. I am very disappointed about their Frontpoint security policy and will not use them again.

Frontpoint was the first one I found that was self-install. Everybody at Frontpoint was nice and everything was great and smooth when I purchased the system. The quality was get-what-you-paid-for kinda thing. The packaging that Frontpoint sent was crazy and the explanation was nice. The boxes were color-coded and there were all kinds of wild stuff. The outdoor camera is good but getting the wires inside sucks. Still, I love the features in my system and I use the Frontpoint smartphone features every single day.

With the Frontpoint system, you do the installation yourself but they make it pretty easy. The person over the phone did a good explaining to me what I needed and pricing it out. Also, you just pick and choose what was inside your house, what level of security you wanted, and they develop the package. The quality of the equipment is good and the features are easy to use. You can control it with your mobile phone and it is very self-explanatory and convenient to use. The Frontpoint system has been great and it’s well worth the cost.

So far, the Frontpoint system has been great. Everyone has been really helpful the many times that we needed them. The guys are always helping us out. We had to call a little bit for walk-through during the installation, but it was pretty easy.

I've been a Frontpoint customer now for 2 1/2 years and recently when the alarm has been set off, because I forgot to deactivate it before opening a door, I've been getting automated calls asking if I want to cancel the alarm. Convenient? Maybe/maybe not. Today I set the alarm and left the house only to get an automated call stating a window alarm had gone off, would I like to cancel? Uh no, I want to speak to someone first, push phone button, wait on hold, they finally answer, verify address and password. At this point it was almost 3 minutes! They could not answer if the alarm went off when the system was set or after and would have to transfer me to technical support.

I ordered my Frontpoint System in September and was slow to install for various reasons. I signed up for the three year plan because all the reviews were very positive especially with regard to the customer service experience. As I began the process to install the system, I took the hub panel out of the box and found it was the same version sold in 2009! It is large, heavy and looks 10 years old. After some research, turns out there was a touch screen panel that was available over the last few years, but that had been discontinued due to the manufacturer no longer making it. Good news was that Frontpoint came out with a new touch pad in November.

I've always had a security system. When I moved from San Antonio to Austin, I needed to get one. My previous home was a rental and the owners of the home installed Frontpoint. When I moved, I continued with them because I’ve always liked their service. I did the switch in services while I was on the way to Austin. My mom was driving while I was making all of these calls. It was easy and seamless. They had low prices too.

My friend had a security system and it worked well so I’ve decided to get it too. This is my first experience with security systems and I had fantastic interactions with Frontpoint's customer service reps. Every time I’ve had to call for something, they've taken care of it right away. The system was easy to set up alone and use. It is an easy service and a great app. They sent me a little packet with links to all the detailed instructions so I downloaded those, and read them before I received the equipment.

I looked online and saw Frontpoint. They got a good review on there. I still need to install one more equipment. The system is running but the camera is not working yet. But the cost is fair enough.

I've always had a security system for 30 years and I felt safer with one. Frontpoint's sales rep was fine and she was the reason I ended up buying their system. However, the customer service of previous providers was better. Frontpoint is a little lacking there. The alarm still isn't completely installed. And then there are a number of things that are annoying, something I can't work from the app. I have to go online to do them. I got a ton of door and window alarms, and they all just say Keychain. So, it's cumbersome to go in and update it to where I put something in that's meaningful.

Before going with Frontpoint, I used ADT, and both of them worked well. But I decided to switch to Frontpoint since they had easy installation. It took me an hour to do the installation. The features that were offered to me are all working well. The smartphone features are very convenient. The cost of their system is good, as well as their customer service. Their reps were friendly, helpful and answered all my questions.

My girlfriend didn't feel safe and I decided to purchase a home security system. I was looking at another company and luckily, I found Frontpoint because I was about to order another one and they had a horrible customer review. Frontpoint’s customer service outdid the rest of the other companies that I was looking at. I’m paying 50 bucks a month for the service though and I can go a bit cheaper. But other than that, I'm paying for security. The system does what I needed it to do. I'm able to set my alarm. We can leave the house feeling it's a little bit protected. These Frontpoint guys are doing a fine job right now.

I want to make sure that my home is protected and I purchased a security system from Frontpoint. Their reps were cool and in less than a minute I was able to install everything. Frontpoint is a good company and I feel safe knowing that the system has been installed.

I was getting a security system for a business so I wanted to make sure everything was good. I chose Frontpoint based on a recommendation and the sales representative made the process very easy for me. I just told him how many doors and windows I have, and he told me what I needed. He knew what he was talking about and he knew what to do. He did really well. The installation was also simple. I had a hard time installing the actual panel but it was because I didn't know I had to take off the back. I felt dumb afterwards. Just like that, it was really easy.

A friend that I was living with temporarily referred me to Frontpoint. He was using the system as well. All the personal interactions I’ve had with their representatives have been positive. When I signed up for the system, I told them what I was looking for and what I was looking to pay. They did a good enough job of selling me on the company and the product. It’s been a good experience so far. I did a self-install of the system and it was super easy. I was done in an hour. I had a couple of hiccups with getting my wireless camera connected to my network, but other than that, everything went fine.

When somebody broke into my house, although they were not successful, I decided to get a home security system. I went with Frontpoint due to their customer service reputation. The interactions I've had with their customer service reps have been good. They were very responsive. The installation of the system went well, although there's one complication right now and I haven't gotten back to them yet. The system says it's a window but it's actually a door, so I just have to change that. But the installation was relatively easy.

I liked the price of the Frontpoint package and its installation was easy. One time, the system went off by accident because of my cat and the response time from the people that called me was good. This is a good company - with cheap, affordable, good-quality products. Buy it.

I had ADT as our home security system before and Frontpoint has better technology. The setup was super easy too whereas with ADT had to send someone out and they spent almost the entire day setting up their system. Frontpoint sent all of the equipment in a box and my grandma could've probably figured how to set it up. In addition, their technical support was the best of any company that I've ever dealt with. They talk to you like you're a person. They also help you understand what you're supposed to do. They have the patience to help you along the way. In terms of sales, their reps are good too. I put in an inquiry online and then they called, and they didn’t bombard me with phone calls. They weren’t pushy.

We got the Frontpoint system in our office since we were always getting broken into. They were pushy, and they said that it was either good that day or we wouldn't get it for the price or we wouldn't get the free equipment. It's $44 a month while other places are a lot cheaper than that. It's expensive and the system isn't loud enough. It wouldn’t scare off a mouse. Also, we had to change the password on it and when we tried to put it on a new phone, the password wouldn't let us. But it's fine and we'll just leave it that way. We like the quality of the system and it works as it should. If everybody forgets to disarm the system, it gives a call and lets us know in the middle of the night that it's doing something.

We were looking for a system that had some pretty solid app interfacing and Frontpoint was well recommended, but more importantly, it didn’t have any long-term service agreement. The biggest issue that I had with other vendors such as ADT or Vivint was that everything was proprietary and that you don’t actually own the equipment. You're basically leasing it and it belongs to them. With Frontpoint, I could buy equipment now and that way, I’m not nickel-and-dimed for little things. The system itself was installed super quick and I was really surprised. There were some troubleshooting issues on the original set-up, but that’s to be expected. Once everything was in, it seemed to be exactly what we were after.

We live in South Florida where there is a lot of bad stuff that happens. I got Frontpoint as our home security system provider for its features and price. The cost was a little high but it was probably average than other similar things. We have been with Frontpoint since September and our experience has been fine so far.

Frontpoint's do-it-yourself option stood out. I don’t like to pay somebody to do something, especially when it’s as easy as it was. The quality of the product is another thing. GE Security and My Family are very respected brands. When I found out that they made Frontpoint, I didn’t think twice about jumping the gun. I contacted their customer service during the set-up process because of the issue with one of the sensors. Every time I’ve called, the wait time has been very minimal. When speaking with the reps, they address me with my first name. They also go out of their way to help me. If they didn’t have answers to one of my questions, they found someone who could. They resolved every single issue I had.

I had a couple of guys try to break in my house and due to that, I decided to get a home security system. I got on the internet and looked up with Frontpoint. Their system was a self-install and I wanted that. Frontpoint's customer service reps were helpful. They answered all my questions and got me set up. The self-installation was simple and the step-by-step was right on. It was self-explanatory. The features work well and the cost of their service is worth it. Since having Frontpoint's system, I'm much safer when I'm home.

My husband has cancer and I wanted a security system in place before he’s gone. Frontpoint seemed easy. I could install it and I could disable it with someone’s phone. But the alarm is not loud enough though. We sleep on the third floor and last Christmas, we told people that the alarm was on and one of our guests left but we didn't hear the alarm. All our company got woken up and we didn't even hear it. I didn't like that we couldn't hear the alarm, and we are not deaf. We didn't wake up until the response person called us. But the response time was fair. Also, the representatives from Frontpoint have been helpful. I had a good experience with this company.

I was shopping around for a home security provider when Frontpoint gave me a good start-up deal. I would be getting more for what I was paying for ADT, which was giving me fewer options. Their team was very pleasant and flexible with what I needed. I was then able to install the system by myself. It was really easy to put everything because the pieces that we had to put on our windows were easy to apply. We've been having a good experience with Frontpoint so far. The app is easy. I like that I am able to leave the house and use my phone to turn the alarm system on or off whenever I needed to. I really like camera availability and I would like to see it added to my system.

I looked for an independent company since I didn’t want to use Comcast anymore. We weren’t looking for a huge plan since it’s a very small home and we were just comparing to what was in the Comcast service. I also looked at AT&T but if you don’t have their internet or that of Comcast, you couldn’t have the service. Frontpoint was very comparable to what I was getting with Comcast and I didn’t have to have some other internet service. I could use what I have and that was great. They could also send you everything through the mail and I was able to set it up myself. It was very easy to install. I took it out of the box and hung it on the wall.

We had a 12-year-old system in a different location and we wanted a new system when we moved into a new home. We liked the idea of a cellular and a number of friends have had a good experience with Frontpoint. The reps have been great all the way through. Every time we needed a new piece, they were very helpful in getting it put together. The self-installation was pretty good as well, but we had some cases where we had them help us out for things that were a little trickier. We got the video doorbell and the Alarm.com cameras, which they don’t specifically sell, plus the connection to a Nest thermostat that they're not involved in but you can connect because there's Z-Wave. Everything that we got work very well. We had one issue with the front door lock and they sent out a new one to replace it. We definitely feel more secure with having what we have here than if we didn’t.

My wife wanted a home security system. I Googled and Frontpoint was number one on some list. So far, we have had excellent interactions with their people and the overall quality of the equipment is excellent as well.

We had multiple home security systems in the past and we were switching area providers who had a home security system. I was looking to see what was out and Frontpoint had good reviews and when I talked with the guy about the setup and price tags, it was a no-brainer. Their reps were good, honest and upfront with the pricing. Installation was seamless too. They should offer more cameras that you could install though but they have to make some money somehow, so I understand. Other than that, equipment-wise, the quality is good and the smartphone features worked pretty well. I'm satisfied with the Frontpoint service.

First and foremost, the customer service is great. They are always available and ready to answer questions. Easy installation, no landline needed. But the actual security is their downfall. I was broken into and not only did the window breaker fail (to note, they tested it and it worked and was within 5 feet of the glass) AND they also did NOT call the police as they were supposed to when not able to reach me. So the thief had full freedom in my house.

We moved out of our previous building and our home security system provider was supposed to give the alarm system out and we would take it with us. However, when we moved into the new building, they didn't want to go and get it and they wanted us to pay for a new system which was a no for me. We switched to Frontpoint and they have been good to us. During the installation, some of the people who came in broke and stole some of the equipment but they replaced it and got everything going. Then, I wanted to change how long the minute was for you to go out and come in and everyone that I talked to was really helpful. They were not in a hurry to get me off the phone and they wanted to make sure that the system was up and running well. They achieved that and I was happy.

I liked Frontpoint's price and I have the system for seven months now. I did the installation myself and it was easy and it took 25 to 30 minutes. The features in my system are simple and easy to use. And the system does what it is intended to do.

Be careful dealing with Frontpoint's billing/customer service department. I moved, canceled my service after speaking with them directly, and they continued to bill me for 3 months. When I realized they were charging my credit card, I was told that the cancellation must be in writing. Didn't hear that when I called them. I was then told I need to give them 30 days notice per contract. So now I'll have to pay for another 30 days. Very sensitive group over there.

I moved to a new city with a small entry point for my apartment so I got Frontpoint. The sales reps answered all my questions and they delivered everything they said they were gonna deliver. During installation, however, there was a bit of a complication with the battery. It wasn’t fully charged, so it was giving me a false reading and they had to send me a new battery. Other than that, from never having a security system before, it seems like it’s everything I’ve needed. The quality of the product was good, the plastic, the accessories, and the sound. Also, the smartphone features are very easy. I turn it on and off from there and I can look at the weather. I don’t have to be home and if my daughter comes up to visit, I can turn it off from work.

I purchased a system for my home as I am a single mother when I moved to a new neighborhood. I never set up the system because I felt safe after living there for a while. I wanted to cancel and called the company. Bear in mind I have never even set up the alarm system and they want me to pay $700 to cancel. Justin from Frontpoint told me that that is their policy and I cannot speak to anyone else. Everyone is going to tell me the same thing. I have already paid $700 in fees for a system I did not use. I feel that I'm being taken for a ride. I feel like the company is not clear in telling their customers about the cancellation. Most marriages don't last 36 months, which is how long they said I am tied to them. I do not wish to be tied to them for a service I never used.

I did some research online and Frontpoint had favorable reviews and that their customer service was easy to deal with. I have three security systems from them - two in Columbus, Indiana, and one in Warrington, Indiana. As far as getting the systems installed, they were always very helpful. I ran into problems with some of the cameras and they worked with me through those things. And then I was able to get everything installed by myself without having to have any assistance. But it was nice having someone readily available I could ask questions from.

I sell real estate and I have experience with a lot of different services. I’ve been accustomed to ADT, but Frontpoint was recommended by a friend of mine who liked the service. The self-installation of the Frontpoint system is simple and it's over the phone, so they can walk you through any issues. The equipment was fairly inexpensive and it could potentially be used elsewhere. I like that this service has an app, and I could add to or remove things from it. I've had positive interactions with the reps at Frontpoint, and I haven’t had an issue with them at all. However, I had to return stuff because I couldn’t use it and they'd just credit it for something else I could use. Still, it worked out. Now my tenants are using the system, so I don’t have to interact with it much longer. My tenants haven’t had a problem figuring it out, so it has been good for me.

I did a Google search and saw reviews and I decided to try Frontpoint since the $35 fits our budget. We would have preferred someone to come out and set up the system for us, but they did stay on the phone with us. They walked us through every step as we needed that support because we are not tech savvy. However, there have been window sensors that have caused some confusion. They will not stick to the walls, and we've tried their adhesives and our own tape. That's one area that still needs to be worked on. We have the extra adhesives but they are not working. But the adhesives worked in two of the other rooms, so it can't be anything that we've done differently. Other than that, everything was set up.

We travel a lot and we wanna make sure our business was secure. We have ADT for our home but Frontpoint's customer service and pricing are better. In the beginning, they were really good at working with me on the pricing. They came back with a certain price and I wasn’t really happy with that. But the customer service representative did everything he could to get it down to a price where I was willing to do. They shipped everything out when they said they were gonna ship it, and they have followed up with me and did everything they said they would do.

We have a vacation rental house in Hawaii and I'm not around it very much. Compared with all other providers, Frontpoint got more equipment for a more reasonable monthly price. The installation of the system was super easy. I monitor my property through the system and we always arm it whenever it’s not in use. I enjoy getting notifications when the property is in use and I get those regular updates but it’s not very customizable as far as not getting notifications so frequently when the door is opened or the internal sensor is activated. I’ve looked to reduce the amount of notifications I get but it doesn’t allow me to do that. Nevertheless, I am impressed that when I called a couple of times for some technical support, I got a hold of somebody right away without any issues and they knew what to do, so that was nice.

I just purchased a home and I wanted to be safe because I was the only one living there. My brother-in-law has Frontpoint and he said that it's affordable and it works well for him. I tried to call other companies but they wanted more. Installing the Frontpoint system was easy and everything about it was simple. It is easy to arm and disarm. It also doesn’t give me any trouble.

We had ADT several years ago. I like the fact that Frontpoint was wireless whereas ADT was hooked up to our phone lines. I did a comparison of several different security systems. I checked online and Frontpoint had high ratings plus the reviews were good. Their reps answered my questions and provided information. We talked about what I needed, what would be good for me and how my house is set up. We talked through it as far as what would be the best system for me to get, and I went with a set standard.

Frontpoint does well with the upfront customer service but they don’t do well on the backend customer service. Selling me the products was no problem but installing them was a nightmare. The videos are not up-to-date with the current equipment that they sent me so, I had more questions about how to install it. Also, the doorbell didn't install correctly, so they had to send me a new one. I had to call customer service multiple times to get things fixed because they said they would fix it but nobody did and then the next person didn't know anything about it.

We bought a house in Florida which we got prior to when we got a home security system, and we wanted something down there to monitor that house while we weren’t there. We googled the best easy-to-use security systems and Frontpoint came up a couple of times. Their reps were very helpful and patient with us. They worked with us when we were trying to get things set up. It helped that the instructions were easy to follow so everything went well. So far, we like Frontpoint's features. Their system is good for the money.

I’ve had some break-ins and Frontpoint had a good rating when I was looking online for a home security system. Their sales rep was very knowledgeable and helpful. Then the installation of the system was fairly easy. The instructions that came with the system were straightforward and very easy too. I just built-up the sensors because most of my doors were not flush. They also offered me quite a few features but I have to wait because of financial restrictions. Still, I like the features that are currently in my system. I was talking about it with my son last night because he’s interested in looking at a security system as well. I explained the system to him and all the features that it has. Also, the cost is reasonable and the quality of the equipment is good. Overall, Frontpoint is doing a great job.

I have had Frontpoint for years. they have great customer service, always willing to answer questions or give help, even with installation. They are fast to respond to alarms. Their system is upgradeable and works great. Their prices is very competitive, I've never had one issue with the system, except for a sensor going bad on a 3 season room, they replaced it no questions asked. I have moved five times since I first purchased Frontpoint, I just simply remove all the sensors and install in the new house, no issues or trouble. It's a great company that I recommend.

I've had Frontpoint Home Security for the past eight or nine years, never any problems with the equipment until last week. The main keypad console reported a low battery. I called Frontpoint, to my surprise they sent me a new one free of charge and suggested I call in once it arrived to walk me thru the change. Their customer and Tech support exceed all my expectations every time I've had to call them. Great Company!

I wanted a home security system to feel safe. When I did my research, Frontpoint seemed like the best one for the needs that we had and so I got their system. Also, their customer service was highly rated. That was important for us. We've been with Frontpoint for four months now and so far, our experience with them has been good. I've been very pleased overall. Frontpoint has been responsive and has helped me through some things. The installation of the system was fairly easy and for the things that weren’t, I was walked through on the phone, which was good. We have felt much better since having the security system.

It’s a little absurd that Frontpoint has chosen to break down some of their other options as additional payments instead of a system that those come with because I’d have bought a system with additional features like the internet and monitoring. But I’m not gonna pay for more features on a basic system that they sold me. When I got the fob, there were no instructions on how to use it. For months, I was only pushing the button one time, and that means that I was at home. It doesn't make sense and it definitely should have been explained. Also, one time the maintenance people unplugged my control panel and I didn't get a phone call about it. Other than that, I like everything. Frontpoint has the cutest marketing setup. Their system came in a box and it has numbers. You'd have to be brainless not to be able to figure it out.

I used to have a different provider but Frontpoint is better cost-wise. The customer service reps were also very nice and very knowledgeable. I feel good about them helping me. I used my phone and the prompt during the installation and the instructions were easy. I also like the app. I use my phone a lot and it reminds me when I need to set my alarm because my daughter leaves after me in the morning and she doesn’t usually set it. I get an alert that reminds me that I didn’t set the alarm so I just set it on my phone.

I knew someone who was very satisfied with their Frontpoint service so I chose them as well and so far, it has been excellent. Initially, the instructions were a little bit confusing, but I made a call and someone walked me through the installation and so it was a lot easier. I like the fact that I can control the system from my phone. That’s one of the best parts of it. The smartphone feature is very convenient. Nowadays, we kind of do everything on our phone, so it's nice to be able to control that as well. I also like the fact that it was very easy to install and that every time I had called them because of a question or something, they’ve been very responsive. The reps are always very polite, they're very knowledgeable about the system and how it works, and they resolved the issue that I had right away. Frontpoint is something that others should try.

The reps at Frontpoint knew exactly what they were talking about and they were able to answer all of my questions. Then, when I hooked the system up, they were very supportive. The installation was super easy and it was straightforward. Anybody that plays with video games could've hooked it up. Also, the features are pretty good. The cameras are excellent and the doorbell camera is phenomenal. I wanted to purchase other items along with it, like additional cameras that I didn’t see come with the package and I didn’t purchase them because they were like $199 a pop. There were no discounts or anything.

Although the area I live in is secure, I wanted a home security system just in case and I didn't wanna regret not getting one. Frontpoint's price was reasonable and the lady I talked to when I bought the system was really honest. She helped me a lot. I installed the system myself. Everything is wireless now so it was super easy to install. I called Frontpoint three times for different issues and their reps were really good. They explained to me about the sensors and the equipment I have. I'm a tech guy and I find Frontpoint's system easy to use. Even normal people can use it. Frontpoint has been awesome.

We live in a pretty safe neighborhood. But we spend most of the time outside, working through the week, and I wanna be able to make sure nothing happens when we’re not home. So for peace of mind, we got a home security system. I kinda researched different companies and Frontpoint seemed to be the most reasonable one when it came to their price, so we went with them. Since day one, my experience with them has been great and I like the way they handle everything. Once we went to start with the whole process, they were very helpful in every single aspect. And every time we had a problem, which hasn’t been many, they’ve been able to assist us from the beginning to the end.

The one time I tried to call Frontpoint, I had a great interaction with customer service. Also, installation was easy and the features of the system were good. Frontpoint is better than Nest Security System which was what I had before. However, I’m unable to set a lock for when the door opens and what I have now is only motion sensor. I’m not sure how to change that or how that would work but there’s probably a way to do what I'm looking for in terms of the alarm going off when the door opens.

I got broken into my new apartment I just moved into a few weeks before I got Frontpoint. I like the versatility of the deal that was offered. It was economical and feasible for me. The sales agent was very professional and he let me know all the details of the system that I was looking into. I set it up myself once it got here and everything went smoothly with it. It also performed as advertised. The features work well for me in the current set up which I’m in right now. If I was in a house or if the apartment was close to the ground, I would need more features as far as windows and things like that but we didn’t go into it because I didn’t need it. So, for the situation that I’m in right now, what I have is perfect. I was looking for minimal and it provided exactly that.

Frontpoint is one of the top-rated security and their affordable that’s why I picked them. But it’s a little different when I’m dealing with it because I got stickers for the motion sensor on the walls. They sent it to me in a packet and they only sent me one sticker instead of a couple extra ones. I have a concrete wall in my basement and it’s not staying on. It’s a little frustrating because they keep falling down. I had to go out and buy something that’s a little bit more sturdy just to hold them up.

Frontpoint had all the features I was looking for and had good reviews online and it has a reasonable price. Someone from Frontpoint called me and told me a little bit about the system. My package had everything in it that I wanted from a security system like the motion sensors, the cameras, the doorbell camera and then the main alarm. I talked with the sales representative and said what I wanted and they put it in the package together for me.

People break into businesses so we decided to purchase a security system and Frontpoint was the first one I found that had good reviews. The customer service has been good and the reps helped well. The installation of our system which is self-install was fairly easy for us. The alarm system is okay, but our cameras aren’t very good and I don’t much care for the computers or the cameras. Also, the magnetic strips that they put on the doors aren’t very good. They gave us cheaper, little sticky things that hold the sensors up on the doors and these don’t work well. But other than that, the quality of the other equipment seems to be good. The cost of the Frontpoint system, though, is a little higher.

My experience with the reps at Frontpoint was pretty pleasant and very straightforward. The system was easy to set up. But there were limitations during the installation because we have an older house. Putting the sticky parts just had to do with rotting wood on a older house. But it was pretty easy beyond that. My house is a lot more secure with Frontpoint. But I wish there was a camera feature that was included in it. $70 is a lot of money, but it's actually worth it. The service itself is pretty nice. I ran into a situation where the electricity went out in my neighborhood, but the system still worked itself out. Once it all turned back on, everything worked out. It was really cool. I ran into some obstacles and Frontpoint still wound up being a pretty good choice. I definitely feel a lot more secure with it.

I liked the ease in which the installation went, I had another company install a computer's system and it was a hassle. Frontpoint's instructions and support was excellent. The customer service and support was available just a telephone call away. Thank you Frontpoint, when I am away I have peace of mind that you are there.

When we purchased the home security system from Frontpoint, I installed it myself. It was very easy. The features are okay, although a video camera would be better. But it was an additional cost so I used another video system for the video camera. Other than that, the cost of the service is a bit more expensive especially because we don't use it a lot. I would appreciate if they can make it 50%.

I was moving back into my house from Georgia and needed to get a security system. I called two companies and didn’t have time to talk to many others. And Frontpoint ended up winning out. Their sales person was great and seemed friendly and knowledgeable. Plus, they did a good job. We talked for 15 minutes and they talked me into getting a higher-end service. They gave me some good deals and discounts when I signed on. As long as I stay with Frontpoint for a certain amount of time, then the equipment only cost about $100. And it’s high-end equipment.

I had some difficulty when I had ordered some additional sensors and we tried to hook those up. But I called the customer service and they helped me get it straight pretty quickly. The cost is good as well. Overall, things has been okay with Frontpoint. However, the alarms could be louder. And maybe if they had some type of external speaker I could put outside the house, so if the alarm goes off, the neighbors could be notified where they could hear it.

Frontpoint's reps have been nothing but helpful. Every time I’ve called, I haven't had to wait. I only had one issue when I was setting up the door lock system. The guy never mentioned that the hub has to be within a certain range for it to activate. But once I called up the customer support, they were able to explain everything to me and within five minutes, I had everything set up. Also, the app is definitely very helpful. I've always recommended Frontpoint to everyone that has asked about home security. I’ve heard of everyone else’s stories with their home security and I have yet to have a single issue with Frontpoint.

I like the Frontpoint system. I wanted to make sure that I didn't get a motion sensor and that I find out what I could do about that because I have dogs. They solved that problem by using those glass break sensors. I also got a key fob and I did the installation so it was not a problem. It was easy. I used the instructions and it was simple. But I always feel that instructions, no matter what it is, can always be more detailed and done with diagrams. I'm an educator and what I know is that you've gotta write stuff so that everybody can understand them, not just certain people. You may use the system all the time but you may also forget things that you do when you're doing it.

We moved to a new neighborhood and I wanted to have a home security system. I really liked the product of Frontpoint and I was pleased with the price. The set up wasn’t very difficult. I had issues with the lock though, but I think it was just my internet. But truthfully, if I have done better research, I would have just gotten the ring doorbell and did my own little security system, because I hate the price that I'm paying monthly right now. It's overpriced for the quality. I haven't been very pleased. It's like I never had enough storage for the doorbell video clips. If I wasn’t locked into the contract, I wouldn’t have it anymore. But, the people that always help me and call in, do really well. I've had situations where I was on the phone with a rep for over an hour and they took care of me. It was phenomenal.

Please beware before you sign up with this company, I have had the worst experiences (yes multiple) with them. I am not reviewing the quality of service for the system, I am reviewing the horrible quality of customer service. They have abused my bank account on multiple occasions, including withdrawing 3 payments just before Christmas. They did correct the mistake, but it still happened and still caused hardship. I then submitted for my service to be cancelled, they require 30 days notice. It still was not cancelled and they withdrew unauthorized funds from my account again.

I checked Frontpoint out and they had good ratings and it looked fairly easy to install. Their customer service reps were also friendly, answered my questions and helped me out on the setup. They had professional courtesy and did the job. I'm also satisfied with the features of the system. The first control unit we got didn't function properly. But they sent me a newer version and it works just fine. You can also look at your system at the app and see how it's working. You can do anything you want with it.

The Frontpoint system has been easy to set up because it's a DIY and the customer service has been good. But I don't know how they're monitoring the system. They may be using a third party monitoring system and I guess it's different than ADT. When you set the alarm off, ADT actually gives you a call to make sure there is no problem. But Frontpoint doesn't call me. I get emails instead. We caused the system to go off by accident once and even though it was a false alarm, I just got an email from Frontpoint. I would like a more person-to-person type of approach so know there's a live person out there. On the other hand, I'm getting a good monthly rate and I'm happy with it.

I had just moved to a new house. After a quick internet research, there were two separate reviews sites that had Frontpoint listed in the Top three so I thought of giving them a call. I put a request through their website that I was interested and within 30 seconds, a sales representative called me and spent an hour and 15 minutes on the phone with me walking me through the company and the system. We also talked about what I would need for my house and we went through every room. He was able to get it set up and the system arrived within 48 hours.

I needed to get some security on a renovation property I had. I didn't have any Wi-Fi and Frontpoint was one of the few companies that I knew of. So, I went with them because I thought they'd set it up and I could get the whole system set-up without the Wi-Fi. The reps from Frontpoint were very good. They sent me the equipment and I set it up which was fairly easy.

The Frontpoint system can be installed easily so we signed up with them. Also, by looking at the information, they were better than the other providers security-wise. From the beginning, the whole explanation and how they send the packages were easy and very simple. I found the conversation with their reps to be good. Since I work on sales, I know when people are pushy and when they’re not pushy, and I felt there was a balance with Frontpoint's reps. When I talked to the rep, we saw what would work better for us according to the layout of the house. I also asked them for several things like the smoke detectors and sensors that were not in the package at the beginning.

When I moved to a new place, I did a Google review of different home security provider and decided to go with Frontpoint. They have good customer service and more flexibility for the user, and their agent was patient and explained the differences. During installation, I followed the YouTube steps and most of which were self-explanatory. Initially, I was missing something. I called them back and they sent me the missing parts. Although I don't fully use the features that I have, it covers all my needs. I was just hoping the video surveillance would be in the basic bundle. I use their smartphone feature and so far, it's functioning well. But I keep getting emails every 48 hours or so saying that my phone wasn’t connected even though my phone was clearly connected to the system. Nonetheless, the overall system was operating very well and the experience was good.

Frontpoint seemed like they were more convenient as far as what I was looking for, a system that I could own without having the hassle including with the maintenance every year and trying to renew the system or the contract. And the guy that I spoke to was pretty helpful and pretty upfront to me. I purchased the system from them and the installation was very self-explanatory. Also, the reps were very helpful and walked me through how to install it and to set it all up. Even someone with no experience with hooking up a system could easily do it. I would recommend Frontpoint.

I first got Frontpoint in 2016 on 3 year plan. Loved the customer service, tech side. As of late many sensors going offline. Went to cancel and now comes the pain 1140.00 termination fee just because I lowered my bill within one year of my contract ending. This is how they get you locked in. Instead of just having me pay the difference (about 100.00) they got me for 1140.00. Insane business practice. Will ensure I let others know.

I purchased the system with Frontpoint and had no issue installing them, which made me felt confident on the service of Frontpoint. I had the App installed in my cellular phone which help me see and armed/disarmed my system away from home. However, few weeks ago, while I was abroad, I could not be able to see anything from my home from the app except Frontpoint logo. I thought my phone and the browser had some issues, I uninstalled and re-installed the App and still saw nothing.

I first attempted to temporarily cancel service to the alarm system due to us moving. I was then put on hold with 42 callers ahead of me and a wait time of 43 minutes. Finding this completely unacceptable I hung up and called back to talk to a supervisor. The supervisor then told me he could put me on a temporary hold by waiving the next to months bills. Seeing how this was not mentioned in the first place I decided to cancel altogether. When I was placed on hold again to wait for tech support there was now 45 callers ahead of me... on a Monday 2/4/19. This customer service was professional unlike COMCAST, which is the worst ever, but this wait time is horrible. Although the supervisor told me it was not the case I wonder if I would be waiting longer if I wanted to give them more money by upgrading.

FrontPoint is financial based and not for the customer. BUYER BEWARE! I purchased the services 14 months ago when I moved into my new house and loved it. Frontpoint worked great, then last December my equipment began to malfunction. This malfunction prevented me from arming my home. I contacted FrontPoint and received horrible customer service and no immediate solution to my problem. The technical support specialist told me to go the store and purchase new pieces to trouble their equipment. For 3 weeks I called, emailed, and pleaded with Frontpoint to make my home secure. My complaints were met with deaf ears. The problem was: their equipment wasn't allowing my system to arm; therefore, my home was constantly not secure.

I was with Vivint for about six years and when I moved, they messed up. The system wasn't as good and I kept having problems with the billing, so I canceled my contract with them. So, I Googled, went with the reviews, and switched to Frontpoint. With them, I didn't have the hassle that I had with Vivint's customer service. Also, when I told the sales rep what I needed, she gave me a good price. As a matter of fact, the package I got had an extra glass breakage with it. But at first, the breakage didn't work, so I had the it returned, which wasn't a problem.

We have several homes and there was a rental that we ended up buying. We’re not there all the time so we decided to put a security system in. When I started with Frontpoint, I did everything online and had very little interaction with any of their customer service people. I talked to one person who helped me with the door and window contacts including how many windows. That went smoothly and everything I was told came in the box. I did a good job of researching what I want so there weren’t any surprises for me and I got everything that I wanted and asked for. The security system was easy to install too. It was the first time I did the do-it-yourself security system and I’ve been okay with it. I’ve got CPI which is an alarm.com equipment and Frontpoint is as good. So far, everything has been fine.

My children are in the house and I wanted to be able to see them while I was away. Frontpoint is cost-effective and they have very good ratings. The first time I got the initial cost, it was a little higher than before. It took me about 20 days before I decided whether or not I was gonna keep it. I told them I didn't know if I wanna do this, so they gave me a $10 discount on the rate. Having the system is okay, though we just have to be careful that the sensors are not moved. There was one time where I had a delay, but I was able to see it and they sent me a message. I'm able to go online if I have to, and I'm also able to use my phone. The system has cameras which I enjoy. I have the option to record if I want to, I could run the system when I leave the house and I'm able to log in and see the times the doors were opened and closed.

My son-in-law and my daughter had just gotten Frontpoint for their new home, and they bought it for us. We got the alarm, the security system and the fire alarm. It has been okay for us, has helped us in our life in being more secure, and it makes us worriless about what can happen. The installation was okay, too. When the alarm went off at the beginning, we dealt with the reps. We also had a little bit of a hard time adjusting to it, and, still, sometimes, I forget that it is on. Otherwise, it has been very helpful, and we are satisfied with it. I would recommend it.

I moved into a new house and the builders didn't install a home security system with the construction of the house. I did a lot of research online and I narrowed the choice down to two, one being Frontpoint. The feedback on the internet for Frontpoint on the customer side of things was very high, consensus-wise. That was my deciding factor and I have not been disappointed yet.

My husband and I have two kids, and sometimes, he's out of town so I wanted something more than just my dog and my gun for security. When I had done some reading, Frontpoint said that they used wireless network instead of telephone lines. That way, the connection couldn't be cut. Frontpoint's reps were super friendly. They answered all of my questions and made sure that I knew how the system would work. But I don't really have to do much. I just push the buttons on my modem thing and it’s all good. I like the system and its cost. I know a lot of the other companies who charge a lot more and they're not as good a quality.

My son had set up a Frontpoint system at our business and then he masterminded another one for my house. In dealing with Frontpoint’s customer service, sometimes it's a recorded message and sometimes, it's a real person but it all seems to be professional and right on. Installing the system was easy, the features offered were very good and the cost was appropriate.

I moved to a new house, and I had different security systems. But Frontpoint uses the same generation of devices I was using and the same sensors on the doors and windows. Also, I was researching for different companies, and Frontpoint was the one that had the best reviews so far. I did a few calls with Frontpoint's reps, and they were helpful. I knew exactly what I wanted and it was a straightforward call.

I had a break-in of both my cars and I had the Xfinity service. All my neighbors had videos of these people who did 32 cars that night. Their videos were nice and crystal clear and I went to mine and my Xfinity didn’t record. For some reason, there was a failure of the system and they weren't hosting the recordings. That was not very good. So, I went with Frontpoint and I put in a fairly expensive system. The reps were very professional when I called. Also, iIt's Alarm.com stuff, so it's okay.

We liked Frontpoint's wireless option. And the first time I spoke to them, they made sure that I knew all the qualifying answers to the questions that I asked. However, they said that right away we would set up with a distress alarm code. That never happened. So, we had to call back and tell them we need a distress code. The other day when Martin had gone to work, he alarmed the alarm, but he put alarmed away. My son and I were still sleeping in the house, and when my son got up to go to school, the camera didn’t detect that there was moving in the house. He made breakfast, walked around the house, and turned on the TV while it was under armed away, and it did not trigger anything like we were told it supposed to do. I had to call them and figure out why the cameras didn’t detect the motion like they told us it was going to do.

Somebody recommended Frontpoint to us, and we decided to purchase a home security system from them due to the technology with the thermostats in the front door and also because of overnight rentals. Their cost is also a good value and the interactions with their customer service reps have all been good. At the very first, I had a bit of a problem with the thermostat about getting them configured right on the app as far as where the wires hook up, so we could control it properly. But once I figured it out, it was not an issue. I like the features that we have. With the overnight rentals, we have to change the user codes frequently on guest terms, and the system works well for us to help us facilitate managing our properties from 300 miles away.

When I talked to the Frontpoint rep, I got a pretty good understanding of the system and the way it's set up and the way it operates. We're still getting used to the system, but it's been easy. I've had some battery issues, but it has been resolved. The features are good. But there's some things that I would have done differently, like I wouldn't have bought glass-breakage sensors and I would have bought more of the movement sensors. Overall, the system has been pretty good and I definitely feel better about my security.

We wanted to make sure that we could see what's going on around the house when we're not there and so we purchased a home security system. My son did some research and he told us that Frontpoint was one of the better options out there so we went with that. Everything has been pleasant with the customer service department. We've had an issue at one point in time with a smoke alarm that went off due to some construction but they worked through it, turned the fire department around and handled it from start to finish. We also had one motion sensor that came undone and has fallen off the wall but they sent us new stuff out. It has been a good experience all the way. The installation has been easy as well.

I got my Frontpoint unit for $100 bucks and I pay $35 on security to have it. I'm getting financially tight squeezed and I've seen other people have it for 27.99. So I called to see if I could get the service fee lowered, but they said that they wouldn't do that. Still, I had great interactions with the representatives. The installation of the system was a little bit difficult but I had a friend put it in and it's all good now.

I was ready to switch to cellular because I wanted to get away from the wired system. I read a lot of online reviews saying that Frontpoint was very good at customer service. Setting up the system was very easy, although I ran into a problem with one of the items that came. There was something wrong with it and I had a hard time communicating with the person on the other end of the phone. It was just a volume thing because I have a hearing impairment and I had asked if I could speak with someone else, but they were really hesitant to switch me over to someone else. So, it was a very long, painful process to go through. Other than that, I had called them one other time and I spoke with someone else entirely, and it was fine.

I'm a snowbird so I'm not at my house all the time. I don’t spend five days a month there. Frontpoint's customer service told me their price and what their system does. We then signed up. Our interaction was very brief but we liked it. I set up that system myself and there were no difficulties. I bought a couple of cameras from them right from the get-go so I was able to lock these on. It took a morning to get everything installed. It's just to extend to beyond that which is the difficulty I have. That's one area that maybe Frontpoint should improve on because I'd like to put a few more cameras up there, but I don't know who would install them.

I had problems with ADT as their system didn't work right so I made the decision to switch. My interactions with Frontpoint's reps were good. I’m technology challenged and screwdriver challenged, but the installation wasn't hard at all and took 45 minutes. Also, the system's functionality and performance were good for me. The smart features are good as well. There is an upgrade on the doorbell cam and one can talk really loudly to the people who are standing outside of the door through the doorbell.

Their customer service reps of Frontpoint were very nice, very patient, knowledgeable and answered all my questions. For the most part, they were able to fix whatever problem that I was having, versus ADT's reps who were a little bit on the pushier side so I really didn’t like that. I installed the Frontpoint system and it was not as easy as I thought it would be. It said it would take like seven minutes but it took me 20 minutes. But other than that, it was fairly easy. The main thing that I was having trouble with was the door sensors and having that connect to my phone. But it just needed to be tweaked a little bit to sync in. They were able to help me with that and make sure I was going through all the right stuff.

My experience with Frontpoint is very frustrating. I live in Vancouver, BC. When I got the security plan from Frontpoint, the sales representative knew my address was in Canada but even that he didn't point out to me the plan was in US dollars. So I thought I was paying CAD $50 per month while I actually was charged USD $50 which was over CAD $70. The contract I have signed for the 3-yr service doesn't indicate the monthly rate is in USD either. The customer services are horrible too. The representative said we are a US company and you should know you are paying USD when you buy products with us. And instead of any useful solutions, he offered me an option which is to downgrade my plan! I'm now trapped in the 3-yr contract and paying my lesson every month in CAD...

I rest better since having Frontpoint in our home. We had ADT but we switched to Frontpoint because the price was better. As far as them contacting me when something goes wrong, they're solid just like ADT. Frontpoint's equipment was affordable, too, and the installation was easy. I did it myself and I called in to verify that everything is working properly. Everything seems to be good. One thing I noticed was that my Wi-Fi is 100/100, but one of the cameras in particular would sometimes go in and out, and I have to keep retrying. But other than that, the system is fine. Also, the app is perfect for me. I can arm or disarm my system, see inside the house, and check the cameras.

To keep an eye on our place when we're not here, I purchased a home security system and I'm happy with what I got now. The instructions were easy to follow and the features that I have seemed to be working fine. I've only used the smartphone features a few times but it has been fine as well. Frontpoint's service is a little expensive, but it's for a couple of years. I'll stick it out. Hindsight is always 20-20. There are other ways to protect the home without that extent, and when the time comes, I'll be exploring that. Otherwise, I'm very satisfied with Frontpoint.

A change in housing arrangement made me decide to get a home security system and I chose Frontpoint based on the internet information I got. Their reps handled my particular situation perfectly. The installation of the system took me an hour to do and it was a little frustrating but the reps were very helpful when we called them. Frontpoint is a great service.

When we moved from Hawaii to Colorado Springs, I looked at the different security systems for the area. Frontpoint was one of the rated number one security systems so we decided to go with them. Also, their customer service reps were helpful with the information and they didn't call and hound us about getting the system. They gave us a good discount as well.

The only feature we had on our previous security system was our door sensors because our motion sensors couldn’t work. It would go off every time our cat would walk by. We would like to have the glass break sensor from Frontpoint. And dealing with their rep was very straightforward and their knowledge on their product seems pretty good. The installation was, overall, easy. There were two issues that we had and their people were able to help us quickly over the phone to get that fixed. And the rest of the installation went fine after that.

My daughter is going through a divorce and needed a place to be, and we needed a security system because it is a volatile situation. I called several security companies and got it down to two. I read ratings on how dependable a security system was and Frontpoint came out on top. I was frustrated with them when we had an alarm fell off the wall and it started ringing. Because everybody was in a panic situation, we couldn't remember the passcode. If a person can't remember the code, there should be a certain word that could be produced which only that person knows in order to shut off the alarm. Other than that, the features that were offered with the system serves our purpose.

I work late shift and my wife didn't feel the safest without me here at night. So, she wanted a security system added onto the house. We started looking for one and we went with Frontpoint because of the price. They also ended up giving us a good deal on extra equipment. I had a couple of other prices and offers from other companies at the time but Frontpoint matched them and they were not afraid to make a move to help out.

I purchased a home security system for my wife since we had a son. We had ADT at our in-law house but they go up every single year and they didn't have the wireless system at the time. I had Frontpoint for quite a while and I got four systems with them. I got them at the house and at my three shops. I can talk to their reps and they're understandable. They handled my concerns well and they were very helpful. I told them what I needed, how many windows and doors I got including the size of the house and what I was looking for, and then they told me what I need. The installation was easy and fast. Also, I can go to my smartphone and turn the system on when I forget to do it.

I talked to a few people at Frontpoint and there were some people who were not really communicative. Other than that, the system's overall functionality and performance are really good. Its smart features work well too and I like them.

There was a lot of theft going on in the area where we live so we purchased a security system. We got Frontpoint. We're not really happy with the camera, but it was our own fault because we should have gotten more information before we purchased it. But we still have it. The customer service is also great. They go out of their way. When I called quite a bit of times to try to get the camera installed, one rep did like a little ticket and then another gentleman called, which I appreciated because he was honest and he told me, “Let me get someone else to call you because I had more questions about the camera." That stood out to me that his information was correct, because sometimes a lot of people are like, “Oh, we're gonna get someone to call you,” and then nobody followed through and you're just there waiting.

I went with Frontpoint because I could use Verizon's tower nearby. The house that I have Frontpoint on is a summer home so there's no internet or telephone landline. The installation process was very easy. But there was one thing with the control panel that the app didn't explain. I called up Frontpoint and the rep that I spoke to speaks English and I can understand him. He was also very responsive and told me right away what to do. It was a pleasure doing business with him. Also, the system itself is great.

I found one website that listed the 10 best security systems and Frontpoint was in the 10 best because of customer satisfaction. Frontpoint's customer service is great, but there are a lot of issues with the system itself. The amount of money they charge is not worth it with the other systems that I had seen afterward. Now, I'm locked up for three years with the fee. I cannot even access my phone. For $150 bucks, I can buy the equipment in any store, like Costco, and have it on my phone. I also think Frontpoint expanded too quickly. They were hiring too many people without proper knowledge. I had to dismount the whole system twice to return because the person that talked to me said, “Oh, we cannot accomplish that.” When I called back to say, “Okay. How can I return all this back?” They said, “Oh, no, you don’t have to do that. We can accommodate you.” So, it was back and forth for a long time, although every time I called, the people were very nice.

I wanted to secure my property and I thought Frontpoint was a good deal. The installation went all right and there weren't any major snags. But my dissatisfaction with the product is that there are not enough sensors included to do an adequate job of covering our house. There are more windows and doors that need coverage than what came in the kit that was sent. There are significant gaps in the coverage and Frontpoint should add a lot more sensors for doors and windows.

I had a security system for a while but I wanted to replace ADT because they've become bulky, expensive, and unwilling to talk about the things I needed. In the end, I went with Frontpoint for their price. Their equipment was also easy to use and they provided monitors, sensors, and cameras. Their reps had been very helpful and patient with me when I spoke with them. When I called to get the system, I talked to their rep about what I needed and he started offering the equipment I needed to install. A package was created and he gave me the deal for the whole thing.

We moved to a new house and wanted some security. I had a very good interaction with Frontpoint's reps and I felt good about the way we worked together and communicated with me. The installation of the system was easy and the system is working okay so far. Its smart features are nice and I like them. I can control off what I need to on my phone.

When I dug around and did a little research, Frontpoint is the only company that had the type of cellular technology where a smash and grab can't be done on its system. I had great interactions with their reps so far. I'm not at my place all the time and I wanna control the light system. They stepped me through the process of purchasing a bunch of wireless lamps. They also gave me a break and I didn't have to pay for the shipping. Their pricing is great and the cost is affordable. I looked online and the pricing is so much more expensive with Amazon or searching through Google for them. When I installed the system, I've had no complexity. I'm a tech person, so it was easy to set up. There was one issue where one of the magnets disappeared so they sent me another magnet to replace that one for the one door.

I googled the best home security systems and Frontpoint was one of the top three. Their customer service was great. The agent that I spoke with let me know about the smash system. The smash system would still work if somebody would break in the house. Their price was better too. This almost was the only company that gave me enough equipment to cover my whole house. The installation experience was simple and their instructions were easy to follow. Other companies would charge me to send somebody out there to do the same thing that I did. I had a problem with one of the glass breakers but they sent me another one and it was no big deal. The system is of great quality and everything works as it should. I love its smartphone features. Since having them, my sense of security is great. Their reps usually call in a couple of seconds of any alarm going off. I have no regrets with Frontpoint and I’m glad I chose them.

I had a previous home security system and it was terrible. I looked at Frontpoint and it seemed simple, easy, self-setup and didn’t need a few men to come into the house and do it other than myself. The interactions I had with the reps were fine. They were efficient and easygoing. They talked through what I needed and decided what I didn't need. The installation was okay as well. It was easy to follow the instruction. The quality of the system is good and it is meeting my current needs. I also use the smartphone features, which are nice, because I can set the alarm on when I'm out and about and do it from a distance. I would recommend Frontpoint to others.

I just got a new house and wanna feel safe to know that my house is not gonna be in danger. If somebody breaks in, at least somebody will be here. My friend recommended Frontpoint to me. It's more pricey than all the other security system out there, but my friend told me that Frontpoint was number one on the list. The reps were very professional and they answered my questions. I had my friend's husband come in and put the system for me because I didn't wanna make any mistake, and they already put theirs up. I thought that Frontpoint would come in and install the system, but they said it was really simple where anyone can do it and it was.

I have had a very bad experience, both with the technology and then with the customer service at Frontpoint. I did a lot of research before choosing them and am very disappointed in my experience on all levels. When I initially purchased the system I was supposed to receive a touch screen pad. For reasons still unknown to me, I was sent the Simon XT which is the old school analog panel that looks like it came from ADT in the 1990s. I called numerous times to check on the status of the touch screen pad and was told a wide variety of things - it was back ordered, I'm on the list to get one, and then finally that they discontinued it altogether.

Our vacation home in northern Michigan is out of the middle of nowhere and I'm up there alone a lot. My husband said that I gotta have a security system so I bought one from Frontpoint because it was easy to install. I even installed it myself. During the installation, I had trouble with one door. I could not get it to work. And when my husband was up there, he figured out a better placement of it, which made it work. I was online with a technician for about an hour while I was setting it up, and he was very helpful. So far, the system is easy to use. We don't have any problems. I can check it from my iPad because I have downloaded the app. I can also check it on the key fob.

I had seen reviews online and I decided to purchase a home security system from Frontpoint. The interactions I had with their reps were very good particularly at the initial setup. The installation of my system was very easy too. Its features are comparable to other systems. I use their smartphone features daily and I feel very good about its functionality. The cost is fair for the quality of the system.

The way that Frontpoint is handling their clients was the main reason I called up and talked to them. We talked about pricing. I was interested in them being on top of the new technology that's out there and their easy installation without really going through a lot of headache of making adjustments. Their customer service was excellent and the reps were courteous. Whenever I called, they picked it up immediately. They went through the process and helped me out. They were very clear as far as what they were talking about and things got done fast.

My husband passed away in September and my family came from back East to help me through the ordeal. My brother-in-law is very much aware of Frontpoint and recommended that I get a security system. We didn’t have one at the time so we got it. I had interacted with part of the sales team when we got the equipment and the rep was very good and helpful. He was very patient with my questions. My brother-in-law made the connection as well as did the installation. The system is easy to work with. My daughter moved in with me and both of us have the app on our phones. When we leave the house, we arm it from the app on our phone and we disarm it before we come home. I'm satisfied with my experience with Frontpoint. We sleep better at night knowing that we have that added security.

The customer service at Frontpoint has been good. I use basic stuff such as security and camera and it does the job it’s supposed to do. One sensor was not working properly but other than that, it was fine.

I liked that I could install the Frontpoint system by myself which was very easy. It was done in about 30 minutes. Plus, their reps were brief and polite. Frontpoint keeps charging me the $75 fee though. I also have family members that are not too technically intuitive and sometimes, they make a mistake. Including more window sensors in the minimum package would be good too. Other than those, the system works as it should and it is of very good quality. I feel better leaving the house and knowing that if something happens, the system notifies us. I have some shady neighbors and I don't even worry about it anymore.

Getting set up with Frontpoint was really easy. The guy was really polite. He listened to what my needs were and got me set up with the package that made sense. It was a la carte so I got what I needed and they seemed to have everything everybody else does – your standard stuff up through cameras or the doorbell cam if you need those. I wish I didn't have to do the installation myself though. It wasn't difficult. You just stick the things on. But you have to do everything yourself. It was tedious and time-consuming. Someone else could have come in and done it a lot quicker. But then again, I didn't have to pay an installation fee. That aside, the cost seems in line with everybody else. The saving was really just in the equipment in the end.

We had ADT and they kept messing up so we dropped them and went with Frontpoint. One time the alarm went off, but it was because my daughter came in and forgot that the alarm was on. With the other security provider you get a recording. But when Frontpoint called here, it was a person that I talked to, and that makes it a lot better. Their equipment is also a lot better than that of ADT and much easier to use. I feel safe with it and I would very highly recommend it.

We had a break-in and decided to get a home security system. We went with Frontpoint due to what they were offering and they said that their system is wireless. We had good interactions with the customer service reps at Frontpoint. They offered to send us some of the things that we needed at no cost because we didn’t get enough. When their guy was here, we ended up needing more sensors. The installation of the system was easy and good. And then with Frontpoint's smartphone feature, I like that if I forget to set the system, I can do it from my bedside.

I looked at Frontpoint's reviews and thought it might be a good decision to go with them. The installation of the system was fine. And while I’m seeing some other systems that are less expensive, overall, what I have is working fine.

Someone had broken in and stole some stuff. I’ve had a security system in the past, but I wanted something that has more cameras and stuff. I really like our Frontpoint security system. But when I was installing the window monitors, part of the setup is you have to open and close the window, and those windows don’t open. So, they did not get turned on, so I’m not getting full benefit of them. I spoke with somebody about it, and they said, “Well, that’s just the way it is.” And they didn’t really help me much with that.

Frontpoint has better reviews online, so I wound up with them. They are also more convenient. Prior to them, I had Xfinity. I switched my cable service, and keeping the security system alone was gonna be expensive without the other things, so I had to find another security system. The installation was okay. I had to pay attention a little bit as it was not super easy, but it was workable. I did it in bits and pieces, for maybe an hour. The system is a little better and more sophisticated. The reps I dealt with were also okay. We still need to apply for the permit, but everything is good.

I was new to the house and needed a security system. I got tired of the old wired ADT system that I used to have and so I wanted to try something new. The Frontpoint system was easy to set up. They send you the equipment and you just stick it on and go. So, the installation was very simple and I didn't have to pay hundreds of dollars for someone to come out and do it for me. I just had to buy the equipment upfront, so there was that cost.

I did some research and I looked at all the other options. Frontpoint provides a lot more equipment upfront at a much lower cost. The start-up cost is minimal and the monthly payments are pretty equitable across the board. Their technology is very good too. They made a convincing point that their system cannot be deactivated versus the competition. If you're paying this kind of money, you want a system that is fool-proof, that cannot be deactivated even if power goes out or if it is tampered with.

Frontpoint had a high rating so I got them as my security provider and it has all been really good. They were very efficient, informative, and helpful when I was setting the system up. They simply picked me through it. The only problem I had was when I had to configure it to work on my Wi-Fi. That was a little bit more of a struggle. When the instruction said, "Connect to the Wi-Fi," it didn't really say you had to connect to the Wi-Fi. But the tech support was able to help me.

Frontpoint had good reviews and my experience with them has been great. They've been very responsive and as advertised. Their cost compared to the quality of their service is on par.

My wife and I were moving into Virginia from Washington, D.C. and we were having our first child. It was going to be our first home with a new baby and we wanna make sure that we were protected. We shopped around with different companies and Frontpoint was very well rated online from consumer websites. I like that the Frontpoint system is based on a cellular connection, so it's very hard to break in to and cut off the power supply of the system. My customer service experience was really good. I called a couple times to get some information and the people there were very polite and responsive.

We have just opened up our business and we wanted a security system right before we moved in. The Frontpoint rep that I spoke with was pretty informative. He ran me through the differences among SimpliSafe, ADT, Brinks, and Frontpoint. He also pointed out that the Frontpoint control panel has a thing on its own, so if someone comes in and smashes the control panel, it will still send a signal out compared to the other places that don’t. It was one of the key features that caught my attention.