Frontpoint Reviews

I called and canceled my service in May 2019 I noticed in October that I was still being charged for a service that was not being provided anymore so I called to get a credit they claim I was sent an email and I had to reply to it to finalize the cancellation which they didn’t tell me about when I called to cancel. I asked for these months to be put back on my card they said no because I didn’t do my part to finalize the cancellation well I just got in my email I do not have any emails from them in May. Do not use this company they are dishonest and will keep charging you after you cancel. Also they said my last ping was the beginning of June so clearly I wasn’t using it anymore.

I do not understand how this company gets good reviews. The documentation does not match the products, the technicians are easily confused, and the products do not work as advertised. The salesman quoted up to 200 feet, I cannot get it to work at 50 feet. The online documentation is for systems they no longer sell, but there is no documentation for what they do sell.

Frontpoint is the worst. Aside from the obvious signing a contract, we had our alarm go off and there was zero response. It must be a trend because after we cancelled (totally willing to pay to get out of the contract just so we can stop dealing with them) they completely ghosted us and continue to charge us. As of today, I am still attempting to contact someone... No response. Will update if I ever hear back...

I am not happy with Frontpoint. They have locked me into a contract when I canceled my contract before my free trial was up. I then was told that since I have paid for my equipment I would not have to give it back even though I have canceled. This is not ok. They are going back on their promise. I would not recommend Frontpoint to anyone.

I was a Frontpoint customer for 5 years, and we had a great experience with them. We then moved to a new home (that already had a different security system installed) and trying to cancel our service was a NIGHTMARE. I felt like they purposefully made it very difficult to cancel, which was very disappointing to me after we had been loyal customers for 5 years. I had to call back three times, to only then be informed that I had to send them a request in WRITING to cancel (what other company have you ever heard of where you can't cancel your service over the phone??) and then they were going to charge me for 2 months after canceling. Honestly, it was worse than cable customer service. Will never use them again.

***BUYER BEWARE!!!*** If you enjoy poor customer service, inability to receive alerts on your mobile device and a host of other issues with monitored security systems then Frontpoint is for you. That's been our experience! Also, note that Frontpoint is very cutthroat about enforcing their contract. READ it carefully before signing. Then set calendar reminders for dates that are years in the future to remind you of deadlines to cancel your service in order to avoid unnecessary charges.

If you buy Frontpoint, I hope you want to buy it for life, because it is near impossible to cancel. I have called to cancel more than 10 times; once I actually go through to someone who said that they cancelled my service, but they've just kept on billing. I'm having to cancel my credit card to cancel service with them, because they have no way to cancel other than to sit on hold for hours. Horrible company.

I have been a Frontpoint customer for about 5 years with few problems. More recently their equipment started to fail so I am moving on to another security system at less cost. The problem is trying to cancel the agreement. The company intentionally makes it very difficult and frustrating to cancel. The CSR has to move you to another contact and the wait times are 45-60 minutes. The CSR states this is the only way to cancel an agreement. I recommend NOT doing business with this company.

I have used Frontpoint for several years without issue ... until I moved and wished to cancel service. NOT only do they make it difficult to reach the correct department (after waiting on hold for 20+ minutes) but they'll more than likely give you the runaround and then try to upsell you on a new system instead of handling your inquiry correctly. THEN they'll hit you with a 30 day cancellation fee where you'll be paying for a service to a system that you no longer have or use. UNBELIEVABLE. Don't mistake their sugary sweet sales pitches and friendly customer service for anything more than a sneaky and slippery system for fleecing people out of more money than they deserve. Look elsewhere for your home security needs. I know that I will. #crooks

Pros: One star for getting set up and ease of use. Cons: Be prepared and put your big boy pants on when you're ready to cancel your services. I sold my house and thought it was a simple phone call to customer service to cancel my service. WRONG! You will be on hold. You will be transferred at least 3 times before you are talking to the person who will assist you in closing out your account. Then you will need to pay 80% of the balance of your contract value and they SLAP another month worth of expense on you just for kicks and giggles. Then they need you to send them a written letter explaining why you are cancelling your account. I sure hope my review will help save potential customers from this agony.

DO NOT purchase FrontPoint. FrontPoint worked fine for several months. The doorbell camera never really worked at all. It lagged terribly in providing video of what was going on at my door. In the past 3 months, the system has had multiple problems. The doorbell camera quit connecting to the hub, even though it is 10 feet away from the hub. The water sensor goes offline, online, offline...and gives false alarms. FrontPoint's only remedy is to send replacements, and they fail in the same manner. FrontPoint could not update my hub remotely, and it had to be replaced. The only reason I opted for the $49 a month fee was to get tech support when needed.

Just to clarify, I am not a Frontpoint customer, nor will I ever be. I am in the market to update our security system and add some additional features, so while investigating, I found this company. The prices online looked reasonable and the monthly monitoring at $10 per month earned my time to request a quote. Of course with requesting a quote, you have to provide your email address and phone number...fine, $10 per month and all the promises offered in the online ad, why not! This was at 9:15 am, hit the send button and was taken to my “quote”.

9/18/2019 I would give them less than 1 star if I could. If you're considering Home Security Contract (not that anyone should these days), DO NOT do it with these crooks. Imagine paying for a service in a home that you sold, and then have to pay these jerks 80% of the remaining contract for equipment and service you no longer have in a home you no longer own; then being told you can't cancel the service without forking over $650 to these people. NEVER AGAIN Frontpoint and we're going to give you plenty of NEGATIVE PUBLICITY for being the crooked organization that you are.... Don't think twice people, DO NOT do business with this East Coast company that doesn't give a damn about their customers or their reputation.

Although I indicated to my salesperson that due to a broken ankle I would not be able to install the systems for a month. No worry he said!! But I was charged for monitoring immediately!! My first warning sign. There was no packing slip in the items they sent and when I opened the box, there were items missing!! My second warning sign?

Frontpoint makes it very difficult to cancel. I've been trying to cancel my account for the past 6 months. I had been a customer for more than 2 years and had fulfilled all of my contract obligations. When I spoke to a representative about cancelling, he tried to get me to stay by offering me discounted pricing on my monitoring service. I was NOT interested because I had already switched to Ring which offered significantly better hardware (supports multiple keypads) for a fraction of the price of what I was paying with Frontpoint. Finally after hearing all of the incentives and declining all of them, I was told that I needed to submit in writing a 30 day cancellation notice and was given an email address. I submitted an email stating my name and the account that I wished to cancel. A few months went by, and I noticed that my credit card was still being charged even after 30 days from my cancellation notice.

I purchased a Frontpoint system for around $1k a couple years ago and thought it would be great based on review. Unfortunately I think the product was not up to par and extremely laggy when using the mobile app/etc. For the price and quality of product I did not feel it was worth the money, however I was already in the contract. I tried another service and fell in love with the system and functions of it as well as the price (Will not name them, not here to advertise).

I cannot express this enough - DO NOT SIGN UP WITH FRONTPOINT! I chose to use this company, and had no issues when it came to the monitoring of my alarm system on my home. However, that all changed when I needed to cancel my account years later. In June 2019, I gave them my 30 day written notice. I was told I'd get charged for July, which I understood, but then my account would be closed and I would no longer get charged. In August, I checked my credit card statement and saw my credit card was in fact charged. I then logged in on my account with them, and it was still open. I called to get this figured out, and I had to sit on hold for over an hour to talk to the right person to credit my credit card and close my account. I was reassured I would get my money back and would no longer receive charges on my credit card. Well that was another LIE.

I called over a month before my contract was due to expire to make sure that my account would close, and that I would not be charged anything else. I was told that I didn't need to do anything else, and my account would automatically close, thank you for your business, etc. After the end date of the contract, I was billed for another month. I called to get that bill refunded, and they said they couldn't do that, and that they were going to charge me for next month too since I hadn't given 30 days notice. I called more than 30 days prior to my contractual end date and told them to close my account. That representative lied about me not having to do anything. He could have told me to send a letter, and I would have. But he didn't, he lied.

Be aware. If you are late on your payment Frontpoint is harassing the living day light out of you. My account was past due and they called at least 4-5 times a day. Even I made a payment they still calling. I have no more contract with them and it is very difficult to get your account closed even if you don't be under the contract any more. I will never use them again and by the way they are too expensive.

I was fairly content with Frontpoint for the 5+ years when I was a customer. Then, when I decided to break up with them, they got mean! How did this start? I recently became disillusioned with my DirecTV service which made me look into going back to Comcast for my TV. I was already content with my Xfinity Internet so I was able to get a good package deal which also included a home phone and the Xfinity Home Security system. I no longer needed Frontpoint so I called them on July 31st to cancel so I wouldn't have to pay for August. I called Frontpoint and the customer service rep told me I could take down the sensors and the keypad. Due to a technicality he said I also had to send a 30-day written notice to "officially" cancel their service. He sent me the form email a day later on August 1st. Not checking my email every day I finally sent the 30-day notice back to him on the 3rd or 4th of August.

After researching various home security systems, I chose Frontpoint for their reputation, excellent product & great customer service. Installation was easy & reps were very patient w/ me when I made multiple calls w/ questions. They took as much time as I needed to walk me through the process and I got through right away when calling every time. I am very happy with Frontpoint and feel safer knowing I have the best system. Just an FYI--regarding previous reviews--when cancelling a contract, you will need to 'buy out' of that contract. That is typical of most companies (cell phone, etc.). Frontpoint disclosed that to me upfront. I asked a LOT of questions and found the company very transparent in their business practices. No surprises - just a happy customer. :)

I started with Frontpoint in 2015. Customer service was good and they instructed me on exactly where to put my sensors and so I did. Also, my store has many large glass pane windows and they did not advise me to get glass breakers. Almost 2yrs later we had a break in and over $7000 in clothing was stolen. The police were never called because the sensors did not work properly and we did not have glass break sensors. I called and was very angry because of the obvious. They told me it was my fault because I did not place the sensors correctly. I told them I placed them exactly where I was instructed to place them. Then they saw there was an issue with the sensors so they said they would replace them and add 2 free glass breakers so that this would never happen again and give me a free month of service. I regretfully accepted not know many other options.

Worst company I've ever dealt with! After a medical emergency my finances struggled for 2 months. Frontpoint ran my checking account 7 times in one month, no phone calls or emails asking why the charge didn't go through or notifying me of an issue. I've been told that it's my problem and they're unwilling to do anything to make things right.

Frontpoint's window sensors are garbage. My family and I have been woken up 7 times from false alarms over the past 2 1/2 years. All the false alarms have happened from 2am-3am. Try going back to sleep after that! My kids have nightmares that there's a burglar breaking into our house. I tried breaking our contract after the 3rd false alarm, but you're locked into their contract. I can't wait until my contract is up.

I just want to come on here and express many issues I've had lining up with my Frontpoint account. I was locked into a 3 year contract was not reviewed with me when I signed up over the phone. The sales person emphasizes on monthly payment only. I proceeded to call and contact customer support and I kept getting referred to different departments and finally was promised that someone would help me resolved the issue. I just didn't have the energy to continue to talk to more people and getting the run around so I paid every single month for to finish out my 3 year contract.

I’ve now had Frontpoint for over a year, at first things started off great and they were helpful, but things quickly changed. I’m a student who has been finishing my last credits for school, I’m finally moving because I was offered a job out of school. I will be moving into a family home and just renting a room there, the family has had another security provider for years and they told me they didn’t not want to change service. I called to cancel knowing I was in a contract but hoping to be able to work the with company or come to a middle ground. I was told I either had to pay over $600 or keep the service. And that’s it. There was no way to work with me, no way at all he could help me, so I asked to speak with a manager, Ty, then lied to me not once but twice and told me his department had no managers and there was no department above him at all.

The equipment/System is very easy to install and configure and is very reliable. Exceptionally good configurable options such as text messaging, custom warnings, etc. Customer service is always very helpful.

Seemed too good to be true, and it was. A friendly customer representative asked a few questions and a few days later we received a kit with supposedly everything we needed to fully alarm our house. After many frustrating hours and 2 pleading phone calls we were eventually sent the extra pieces of kit needed to cover our house. If I hadn't lost my temper I would have already needed to pay extra before we even started the installation. When we started to test the kit we realized that the panel was woefully out of date and severely limited. Everything we needed was only available on an upgraded and more expensive panel. We started using the alarm and, after a couple of false alarms and warnings from the city that we were about to face a fine, thought things were finally going to work out. Then, after the first month, the smart phone app features disappeared.

I've had Frontpoint for about 7 months now and there's always something wrong! My front door randomly goes offline, the hub needed to be replaced just after installing it, I'm unable to arm the system from my phone, and more. The system was easy to set up and they sold me on the great prices but receiving error messages about my home's security system while I'm across the country is the most uncomfortable thing you could imagine! I tried to cancel my system and they said I'd be charged over $1,000 or 80% of my remaining contract. Their solution was to keep calling customer service when something goes wrong and I honestly don't have the patience to call and troubleshoot with them every other week. I'd really just like for the system to work.

I was a Frontpoint customer for several years. When I decided to cancel my account, I did everything required and was told that my account was successfully closed. I then started getting past due notices for charges. I called Frontpoint and was told that my account was closed and that I should ignore the messages. They kept coming. I wrote to Frontpoint and got written confirmation that there were no outstanding charges on my account. Then I got a threatening notice that I was going to get referred to a collection agency. I finally paid them for a bill that I didn’t owe and they couldn’t explain just to close the issue, but there are enough good security systems out there. I’d avoid Frontpoint.

I fell for a flier they sent back in the Spring of 2018, that claimed Frontpoint Security was inexpensive and effect. I was neither, and I concur with one of the other reviews, the security team there are at the least incompetent. I've been recovering from Medical damage, so in my old home, I thought I needed a system for intruders. I looked into others like ADT (also a ripoff, I feel), and decided to get this one, as I could install, for less money, and it only cost like 100.00. They didn't emphasize to me then, that you're stuck in a 3 year contract, and my understanding was that I could get out of it, if the system didn't work, which it didn't; I actually didn't realize how costly this would be.

Frontpoint has been great. We have had false alarms and they call to confirm everything is ok. They are always there when we have had technical issues, such as a dead battery or a dirty sensor. All it takes is a phone call.

The equipment is reasonable. The hub is basic. The equipment is easy enough to use. The monitoring service is quick to respond. The monitoring service is expensive for what you get. Extra 15 per month just to be able to use the app from your phone.

I contacted Frontpoint as I was looking forward to switch my old Simplisafe system. After a lengthy conversation with a sales rep, I customized a system to protect my house as we also have an Airbnb in the basement. 3 smokes detectors, 3 flood sensors, 2 CO sensors, a tilt sensor for my garage door but I couldn't find any door sensors in the box (I had asked for 3 door sensors when making my original order). I called them (we are Saturday) and after about 20 minutes on wait I finally was able to talk to Rickie who explain that I should have read my contract that didn't have any door sensors listed. I explain that I had asked for 3 and that it wouldn't make sense to get an alarm system without door sensors.

I have been with Frontpoint for 4 years now. About a month ago, one of my sensors became faulty, and Frontpoint informed me that I would need to pay to replace it. Totally acceptable. So, I started shopping around, and found another cheaper option. I called Frontpoint yesterday to cancel. First agent said that I could postpone the decision without charge. However, the email he sent was for a 36 month extension to contract. I called back, and asked for a cancelation. The agent informed me that he would send an email within 10 minutes that requested email confirmation from me to cancel. Here we are on the weekend, and still no cancelation notice. Each call to PF is a 30 minute wait. Surprising that PF cannot take instruction to follow thru.

FrontPoint called the fire department after my smoke detector went off during a lawn party when a child left a window open while I was was grilling. FrontPoint called but, of course, I did not hear the phone because of the party noise. Embarrassment all around when the fire truck showed up. Called FrontPoint to ensure this experience not repeated but could not reach a real person.

The system works most of the time just fine. I had a few issues with faulty sensors. But this week I replaced a door and needed a new sensor. I was told by the first rep that I shouldn't be charged for a new sensor as a loyalty reward, but I needed to call back during regular business hours. I called today and can get a "free" sensor provided I sign a new contract. This is after paying them roughly $45 a month for past few years plus the other initial equipment costs. I'm now shopping for another alarm company.

I installed Frontpoint in a house in Norman, OK in 2011. They seemed to be ok on the monitoring, but, the only alarms I had were when someone in the family opened a door after the alarm was set. I went through a divorce, I continued to pay for the alarm at my ex-wife and kids' house after the divorce. I moved into an apartment and installed Frontpoint; I lived there 18 months. When I moved out of the apartment, I called Frontpoint and told them I didn't have a place to install the system and I needed to put the service in suspension. The representative said, 'Okay, I put it in suspense.' I continued to get the regular monthly bill charged against my credit card. I thought is was an anomaly.

Be prepared to wait on hold over 30 min every time you call. Also be prepared to get conflicting information from different people you speak to. Most unhelpful and condescending staff - I was refused a supervisor to speak to once because they were closing but I had been waiting on hold for over 45 min.

Home front has most terrible contract conditions when you sign-up for their service. Secondly they are really bad in their customer service/support. Customer Service: Every time I called, I was put on hold or in wait queue for at least 30 minutes or more. Today was the last straw. After I completed my 3 year contract, when I call in to cancel the service I was on hold for 48 minutes. Also I was sent an e-mail to respond back in writing stating "I want to cancel the service". Also a new condition was introduced that notice has to 30 days prior to the service cancellation date (This was not listed in my original contract). With other services I have cancelled my services over the phone and got a confirmation immediately. The customer service representative I spoke with was also not very helpful.

I bought Frontpoint in September of 2018. In May of 2019 I went out of town for two weeks. Four days later I received a call from them saying the alarm had gone off and asking if I wanted them to call the police. As I had purchased Frontpoint based on their "good reviews" I said yes because I thought if this is a good product and there is an alarm, probably someone broke into my house even though I live in a very safe neighborhood. I didn't hear from them again with an update of the police's call; when I called them they said they never heard from the police either and they just dropped the matter. I had to call my neighbor who assured me everything was ok with my house.

System monitoring via the app. Upon installation of my system I was able to go to the app and see all of my sensor points listed and when they had been activated. This feature was deleted sometime later and when I called customer service, was told that this feature could be restored for an additional $10 per month. Very disappointing. Money grab on their part.

I have been a Frontpoint customer for more than a half dozen years and find their products and service to be perfect. I have complete peace of mind when we use this system. I have never regretted getting this system.

I signed up with Frontpoint because the great equipment options and personable customer service but over the last 3 months their customer service has seriously gone downhill and the workers appear to be increasingly unresponsive, poorly trained and unable to answer straight forward questions. Worst of all when you pay to have someone monitor your home and keep you safe you expect them to be available by phone, know their product and be able to resolve issues.

I called them 45 days in advance to cancel my service and was told it would be taken care of on the phone. Then I was billed for a couple of months after that and when I called back I was told that they need a 30-day written notice. I'm sure the fine print in the contract says this, but they never mentioned this on the first cancellation phone call. That's just a shady practice to extort money from customers. I would not recommend Frontpoint to anybody. There are better services available now for much cheaper.

We decided to purchase a security system for our home. After investigating several companies, although we live in Canada, we chose Frontpoint Security which is located in the US. Despite the CAD-US exchange rate it has proven to be worth every penny. A great choice of products and a package was designed for our home by Mike **. One that we needed, not a hard sell of everything that he could sell us. An excellent experience and support with all aspects, questions, installations etc. Gina in customer service was also exceptional in looking into all of our questions. Easy installation, excellent product, 24/7 monitoring and app notification, the VERY BEST CUSTOMER SERVICE WE HAVE EVER WITNESSED. We highly recommend the company.

I was researching Frontpoint as my potential Security Company. As I asked my questions to the Representative I was told several times I would have to buy the system for a one year contract and the cost would be over $500.00. After several more questions about the equipment for a one year contract and then out of the blue, the price for buying the equipment for a one year contract changed to $300.00. I don't have a good feeling about this company, especially when the sales does nothing but bad mouth their competition. Not to mention that the reason why Frontpoint can receive a cell signal and the other companies can't, is because Frontpoint is number 1 in the industry.

I've been with FrontPoint (FP) for 18 months. I had Simplisafe (SS) for 2 years previously. Based on my experiences FP is not as good as SS in many respects. FP misrepresented it's products during the sales process and does NOT have true 24X7X365 protection. They say they monitor your system and can detect an intruder smashing a console and still respond - not true. My FP touchscreen console locked up numerous times and I didn't know it for 24 hours. I found out after the fact they no longer support their touchscreen consoles and no longer sell them. After my numerous complaints they finally replaced my touchscreen console with a dumb hub but refused to give me a full refund of the upgrade I had paid for the touchscreen. Obviously, they were having significant problems with the touchscreen consoles and did not inform owners about it.

I have been auto paying for years. I decided to cancel. You cannot log in to remove payment - it is blocked. You have to call and then email - which I did. I never heard back from "Ty" so emailed again. Then called "Pam" who assured me Ty would get back to me and cancel the account. NOTHING. I called AGAIN and asked to speak directly to manager - you cannot. I was told an email would be sent to a manager. So, I am here waiting. This was an easy service to set up and then put on auto pay. Trying to leave the company has been such a poor experience. I will not look to them for my next home security needs.

Malfunctioning sensors, faulty sensors reporting as open. Happens repeatedly, No adjustment to monthly bill for a product that is not truly protecting my home and family. Customer service "dropped" call with no call back...hung up on customer. I will be looking for a new provider with better equipment and superior customer service.

I inquired about the Frontpoint home security system and was assured 1. Monitoring was optional. 2. An existing alarm system would not interfere with Frontpoint. 3. I could return the system for a full refund. 4. If I did want monitoring, I could get it for as little as $30/mo. Since I received the system I attempted to install it and have yet to get past the window door sensors to set up the camera and garage door opener. After countless hours on the phone with a tech, and replacement sensors being sent and returned the system only works for one door. Sensors that used to operate no longer do.

I never was informed of their contract termination policy. They told me when I went to cancel that was signed up till July of 2019. It was not what I was originally told. When I went cancel they told me my contract was for 3 years. They never ever produced a sign contract. Now they just give me the runaround. These people are not be trusted If you decided to use them be careful. They don’t lie. They just don’t tell you the whole truth when you sign up.

My honest experience is that I’ve been a Frontpoint customer for three years and just renewed my contract and received upgraded equipment. Frontpoint’s New alarm system triggered 5 false alarms in a matter of four weeks. The police and fire dept showed up at my home twice due to the false alarms. This has caused me worry, anxiety, stress because Frontpoint managers refuse to speak to customers especially long term customers to work out those problems. I have been dealing with Frontpoint customer service (not manager because they REFUSE to speak to you) for two weeks now. I had to give in to Frontpoint replacing the damaged equipment. They end up sending me a used replacement hub with broken wires which had to be returned again. I thought that they were intentionally holding my replacements and sending me more defective equipment.

The area that we live in is very secluded and we go out of town a lot. One of our neighbors suggested Frontpoint and the representatives who helped me when purchasing explained everything very well. The installation of the system as well as reading the instructions were very easy. We have the security camera option and I like that part, as well as how I can access it remotely. Thankfully, nothing has ever happened for us to use the actual security part of it. We travel a lot and with Frontpoint, we are able to secure our home when we leave.

Updated on 09/29/2020: My review is regarding Front Point Security division. Be very very careful when signing up to get camera's or doorbell cameras. I got doorbell cam in February and still trying to get it to work correctly with over 50 tech support calls and over 20 emails. It only works if doorbell rings and crooks in my town don't typically ring the doorbell. Now they say they can't do anything about it, BUT if I dont want to continue paying for the service I have to pay a 400.00 early termination fee.

I see there are other people who have had the same experience as I had. I called Frontpoint, 3 months and 2 months before my contract ended. Both times I was told they could only accept my cancellation 1 month prior to contract end. I called March 31st for my May 1st end date only to be told that the cancellation department was closed for the day. I called the next day, April 1, and was promptly told that that I would be billed for May because I gave less than 30 days notice. All of my appeals were ignored. So now I have Frontpoint for a month longer then I should. I am writing this review to warn other potential customers to be aware of these guys. Their customer service is horrendous, their three year commitment is ridiculous and I cannot wait to be done with them completely.

My experience when installing the Frontpoint system was good and I had no problems. I used all the window or outdoor cameras and motion sensors and it took me less than 30 minutes to install everything. I would also like to add the indoor camera that got a 360-view, as well as the deadbolt lock for the door. The representatives at Frontpoint are all really good. I recently had a problem with one of my cameras and they sent me a replacement. Being a dad with a family, my sense of security has been so much better since having the system installed. If I’m not there, I can always check and see what is going on inside, outside and at the door. I have recommended Frontpoint to friends.

I've always had a security system. However, I wasn't really happy. ADT had me paying a bill for about two years, and I was never even hooked up to their service. It was crazy. And then, I had XFINITY. I can't stand Comcast and I wouldn't give Comcast a dime of my money. Frontpoint's better because of the alerts that you get on a regular basis. Also, the interaction with the reps from Frontpoint was good. The only thing is I had ordered a camera and I don't even know if it's hooked up. I got the power supply and everything else, the green and the red lights are on, and I just don't know if it's being fed a video feed or what. I called a couple of times, and that was a little frustrating, but I just figured it out.

I purchased a home security system for insurance purposes, and I went with Frontpoint because they had better reviews. When I installed the system, it was easy and it went well. While the cost is okay, I, however, have seen a lot of other systems that were less expensive.

After all the research I did, Frontpoint seemed pretty good compared to everybody else. The installation was quite simple. Also, the system has been excellent. Frontpoint always resolved my issue and if not, I get referred to somebody who can.

Like others have mentioned here, this company has a super shady policy around cancelling service. We moved and had six months left on our contract. So we continued to pay. When our final month came, my husband called to cancel and was never told that they require WRITTEN cancellation via email. Two months later, they have continued to bill us, so I called them again, only to be told over the phone and via email that I would be billed for ANOTHER MONTH due to the policy requirement of 30 days written notice!

We have had Frontpoint for around three to six months now. We were unhappy with the home security we had that is why we started looking at different ones, and we thought that Frontpoint would suit our circumstances best. As far as the installation of the system, I wasn’t sure I was doing it right because we have been used to having somebody come out and do things for us, so it was taking a bit of getting used to. We like most of the features in general. However, we had an alarm go off, but we couldn’t find what was happening, so we called and the reps got it taken care of. One of the sensors had come loose on one of the windows and the reps were very helpful.

Our house got robbed. I was nine months pregnant at the time, my husband was going back to work, and I was gonna be here with two kids by myself. We got Frontpoint's system where we are able to customize our options as to how many sensors we want. Also, the cost of service is cheaper monthly than every other company. We’ve had the system for almost nine months now, and we’ve been pretty satisfied with it. Their customer service is good. We’ve only had to call the reps in a couple of times, and they were able to answer all of our questions for us. Aside from our Frontpoint system, we also have cameras that we bought and we’re able to watch 24/7 from our mobile devices, so that has kinda helped too. Every so often, the Frontpoint system would go off because of our Wi-Fi connections, when we leave the house trying to set it, but we’ve got that figured out. Overall, our sense of security has been better with Frontpoint.

I like Frontpoint's customer service. I got a good deal in addition to what I bought last year. Installing the system was easy. The manuals are very easy to plug in and plug out. It's very convenient to have Frontpoint, and I feel more safe. All the features, sensors and cameras are working fine. We had some issue with connecting the camera number two, but that was probably because of my slow internet speed. Right now, my account is locked for some reason and I need help in unlocking it.

Dealing with the Frontpoint reps was very easy. They were very nice and friendly. Then, the installation was very simple and easily done. So far, the quality of the equipment is very nice and I like a lot of the features. Also, the smartphone features are very native and natural. I like it. The Frontpoint system is highly rated and I’m very satisfied, especially a feature wherein when the electricity in the neighborhood goes down, I get notifications and after it comes back, I get a notification as well. It's very useful. The Frontpoint system is user-friendly too. It’s perfect and I would recommend it.

Frontpoint's equipment and overall package seemed to be the best combination that was out there. The installation of the system was easy and the quality of its features is good. Some sensors weren't sent to me but when I called their customer service up, they sent the sensors over immediately. It was really good.

My wife read some reviews on Frontpoint and we thought we'd give it a try. I did the installation, which was very simple. It took an hour to set everything up. We like it compared to our old system. It has a fair price and the video options have been very helpful. But we'd probably add some more cameras to it at some point to cover some other areas of the house.

I was with Time Warner for a few years. I switched my internet and they said they won’t be able to provide me the service if I don’t get the internet. Frontpoint had decent reviews and are self-install systems, so I went with them. I needed some help also with installation, and their customer service was pretty good. The staff and technical support were quite helpful and very friendly. Asked me to call back if I need any more assistance.

Frontpoint was referred by a friend I trusted, so I wanted to give it a try. Everything was easy in the installation. Everything has been great, too. I really like the cute keypad for the keychain. It is my favorite and I use it all the time, as well as the app. I like being able to set the system when I’m not home. I definitely feel safe or secure with the system. They’ve called me a couple of times because I burnt the bacon, but other than that, there has been nothing serious.

Frontpoint has a lower price compared to ADT which I previously had. I installed the system myself and it was easy. I had questions though and when I called Frontpoint, they walked me through it and it went better. Everybody was really helpful and pleasant. They have great customer service skills. I just have the basic features for now but they're fine.

Frontpoint has been working well so far and my favorite feature about the security system is that I can alarm it even if I'm not there. I also love the cameras. The installation was a little difficult with the cameras, especially the outside one. I called customer service, but it still was very confusing because I was under the understanding that it would all work even if I didn’t have a Wi-Fi system. The security does, but with the outside camera, I need to have a Wi-Fi. The overall functionality and performance of the system are good. I'm glad it gives me notices, like if it is not set, but sometimes it goes overboard like I would get a text every five minutes. You couldn't clear out that you are setting it off yourself and it would have to keep reminding me that it is off.

What a mistake to change from ADT to this way inferior product. Cheap stick on alarms fall off within months. We cancelled account in November when credit card was expiring, they continued to use card without permission until I had to cancel card and contact credit card co to get charges refunded. Now getting emails saying account in arrears. Sorry... We switched back to ADT. Your product is garbage.

Everything has been good with Frontpoint. I did the installation of the system and it was easy. We set the smoke detector once and they called right away. They were very friendly with getting it cleared on their end. The Frontpoint system is a bit pricey, but the fact that it includes the water sensor and the smoke detector, that is valuable. My old ADT wired system didn’t offer that.

Frontpoint was the best deal and they're less upfront. The installation of the system was straightforward. As far as the people go, everything’s fairly smooth, but some of their technology tends to drop out at weird times. My door contact out in the garage dropped a couple times. And then the signals to the door locks messes my range. And when we switched out the headend and everything was supposed to just port over, it didn’t. So, people started coming into the house and it set off the alarm. Other than that, I definitely feel more safe having Frontpoint.

I googled security systems online and Frontpoint was rated one of the top with a good price. The cost of Frontpoint is cheaper than the alarm place that my wife had, so it is good. We've have had the Frontpoint system since September of last year and we like it. I did the installation myself. We've had no problems so far, but I wish I had their smoke detectors because what we have in our house is going off all the time. I also wish I had one of those touch screen monitors in our house.

My experience in dealing with the Frontpoint reps were all extremely positive and very painless. The installation instructions were also very straightforward and it was almost foolproof just to be able to get it up there and get it going. Although, it took longer because we didn’t have internet at the time, so we had to do everything on LTE but it was easy. It only took about 30 minutes to get it all set and done. The system does what it needs to without too much overcomplication. I use the smartphone features all the time and it’s great as well. There’s no doubt that Frontpoint is another layer of knowing that my stuff and I are gonna be safe and secure.

I went to a different city, so I wanted to get a security system. This is our first home and that made me a little nervous. I did some research and it seemed like Frontpoint had really good customer service, so I thought it would be good. I like the wireless aspect of it, where I don't have to have a landline. The whole phone connection thing was good, too. Everything was positive with the sales representative from Frontpoint and the system was really easy to set up. We just went through and put everything on the doors and the windows and set up our system. The instructions were very easy to understand and we got through it quickly. The total installation process took less than 30 minutes.

We had a 3 year contract with Frontpoint and we are thrilled that it is over!!! Worse customer service we have ever experienced! Don't go with this company! They are not honest and upfront with their business practices such as our contract. When we took it out was for 3 years. We were never told that we had to give written notice! Who does that? Our contract is up! Why should we notify the company... They already know! Do yourself a favor and save yourself some money. Buy your own cameras and install an app on your phone. Much cheaper and you will do a better for yourself because you care!

The kids are getting older and staying at home by themselves sometimes, so we thought getting a security system would be good. When we called in with Frontpoint and inquired, we felt comfortable with them. I like their rep’s knowledge and what we heard. The packaging was good and the installation took a couple of different times, both with representatives. Our dog and his wireless collar interfered with the system at first but the on-call staff was able to help us turn the main system off, so that the dog wasn’t responding to beeps when doors opened. We have two cameras and it records. Then the app can just be quickly used versus the in-home main device. The video sometimes just says, “Troubleshooting” or “Try again,” though and that's probably related to the internet. But other than that, we definitely appreciate the Frontpoint system and rely on feeling secure because of it.

I liked Frontpoint's pricing and their equipment. I also like how easy it was to use it. The rep explained it very well. The installation was also easy and I liked that I could install it myself instead of having somebody else to do it. I installed it in around 20 minutes. We could have the features on the app and access them there, too. Frontpoint also offered extra equipment to go along with the alarm. We've got the sensors on the windows and the door and the alarm on, and we've been sleeping better at night knowing that we don’t have to listen for anything.

I did some research online, and Frontpoint's cost and user-friendly setup made me use them. They have really empowered their representatives and their customer service is ahead of any other business that I’ve dealt with. The rep was very useful, friendly, and gave good feedback. He was also very knowledgeable about the product and the price. Plus, he did everything that he could on his side to make the price fair. I didn’t realize at first that the system was a do-it-yourself kit, but with that said, the installation was still very easy. Quality wise, the features in the system are great. I have a great sense of security with it. For what Frontpoint provides, they are underpriced. I would be willing to pay a little more if the prices went up just for the comfort the system provides. I'm satisfied with my decision to go with them.

I went with Frontpoint when the other system I was with started getting too expensive. The sales guy on the phone was really good. He was upfront and told me what it would cost. I was just totally satisfied with it. Installation was a piece of cake. Everything came in a box and you put it up yourself. The old system then links with the new system. It took an hour to install everything. I am happy with its features. It's cool that the control board is a touchpad and you can put it wherever you want it. I am thinking of adding some cameras, one for in the house and one outside on the porch. My old system had a camera in one of the rooms, but that was not compatible with the new system.

We liked how the Frontpoint home security system talks to the cell towers or calls the police, which sold us. They sent me all the instructions on how to set it up and it took me half an hour to install everything. The features satisfied what we needed with the security system although we wanted more window sensors and they were so pricey. Since having the Frontpoint system in our home, we've been feeling better at night and we are protected when we leave the house for a weekend trip.

My dad installed the Frontpoint system and it took about an hour. The features are typical but they are good and we are using the basics of it right now. The alarm has gone off accidentally and the alarm only goes off where the unit was. Our unit is not by the front door right now, so if someone were to come in the front door, it is not very loud. Still, everything else has been fine and since having Frontpoint in our home, our sense of security has increased a little.

I have been with Frontpoint for about seven months and my experience has been fine. I have gotten a good response from their customer service whenever I called for anything and had very little issues with them. If there had been an issue, they were able to walk me through it so I have been pleased. The installation was straightforward when I did it. But, I called them one time during the installation and they helped me through whatever the issue was, so it went well. So far, my system is fine but I had one time that one of the motion detectors in the garage went off. I never could figure out why it went off so, we did some testing with the Frontpoint’s customer service on it and we could never figure it out. Nevertheless, Frontpoint has been very good for the most part.

I didn't have any issues with the service I received until I decided to cancel my service when I bundled my security system, internet, and cable. I figured I had a few months left on my contract since I was just shy of two years. Apparently their contracts are three years where my other services were only two years. I was told I would have to pay for 15 months of service after my 30 day written cancellation notice was received and I would be billed one more month. I was told I owed them over $400. When asked if I could split the charge over two months I was told no.

I needed a home security system and got one from Frontpoint. They were cheaper than the other companies and they also came up number one when I googled the best home security system. Their sales reps were a little pushy and I didn't like that. But during the installation, the reps were helpful. I didn't understand the installation at first but I got through it alright. The quality of the system is okay, and the cost is great.

We moved into an apartment and I figured that since Frontpoint was already installed, it was easier to just transfer the stuff over to my name. However, for whatever reason, it was more complicated than that. We had to get a whole new control box, pay a fee to do that and it was a pain. But since then, it has been good so far. Plus, being able to turn it on and off through my phone is a good feature.

I had Vivint security for 10 years. Recently however, I was robbed. My home was burglarized and I was impressed because the thieves had torn the panel off the wall and smashed it, but the security system never alarmed the company. I did some research which told me that with Frontpoint if the panel was smashed, it would show that it was tampered with. It would notify the company which would also notify me. So, their sales rep got me to buy their product.

We live in Denver and people usually have security systems here. We found Frontpoint as the top-listed provider online on a couple different sites. It also had a bunch of services that we needed, like the ability to use the phone to turn the system on and off from a distance. We have memory issues with one of the people in our house and it is great as it is simple enough for him since he does not have to press a whole bunch of different keys and symbols in order to get it turned off.

Three weeks so far and very happy with Customer+Tech support people working with me on the other end. Nothing like Brinks representatives. Frontpoint was VERY professional, patient and courteous so far. They made me feel that they truly care and wanted to help do this or do that. Excellent Job So Far CEOs!!! Thank You.

The Frontpoint system is all self-install and it wasn’t too difficult. The directions included were accurate for the most part and when we had a few things that we had to resolve, they helped and everything was positive. They need to add more memory as far as the security features and the recording though. We had to customize our package to what we needed but the features that we went with seems to be working. The smartphone feature works fine, too. The cost is also out there with what the market rate is.

Everything has been great with Frontpoint, although it is way more expensive like I wish I had found SimpliSafe first. I wish the cameras and camera doorbell were more affordable. But other than it is more expensive than any other service, I don’t really have a problem with it. I’ve only had it for nine months, so they haven’t raised the cost on me, but if they raise it, that’s when I’m gonna drop it because SimpliSafe is $15 a month and the service is equally as good. Frontpoint's customer service has been fine. The system has gone off and their response time was very good and very quick, although the police had a hard time finding my home the first time that it happened because I’m in a gated community and the address that was on file was my box number.

It called the police for us once. That was good. Turns out the sensor was just too cold. Embarrassing. Everything else sucks too. The door sensors were ok at best. Yes, I installed them correctly Frontpoint. The motion sensors are completely worthless if it gets too humid or cold in your garage. They have about a one month life span and keep constantly setting off the alarm. Did you know that some people don’t have heated garages Frontpoint? The control panel has a battery in it. Rechargeable right? No. Let your system come unplugged for a night and endure what comes next. Constant low battery warnings on the app. If it is rechargeable then it doesn’t work like advertised.

I'm a new homebuyer but I grew up with a home security system and I figured I would have one myself. I did some research and I read the reviews and at that time, Frontpoint had the best reviews with the best price. The installation was very simple. My favorite feature was the app when I had it. It was great to see and do, but I couldn't even log into it anymore. Still, Frontpoint has been good so far.

Performance-wise, Frontpoint is almost the same as my previous security provider, ADT. Frontpoint tries very hard in providing good customer service. For people that are easy around technology, Frontpoint is fine. If I had my mom buying a new house, I will never recommend Frontpoint for her. The customer service that ADT provides will be an advantage for somebody like her.

I was getting rid of Comcast because Comcast couldn’t send fire alarms to the fire department. I then decided to go with Frontpoint. The interaction was okay as far as setting up the installation with Frontpoint was concerned. They mailed their product, I followed the instructions and set it up. I contacted their customer service when the stickies on the equipment didn't stick very well and a couple of them fell off and broke. Frontpoint sent me a new one, and I got more stickies.

My wife was feeling insecure, so I looked online for a security system. We have blackouts here occasionally because we’re in the woods, in the country and I liked that the Frontpoint system doesn’t go down when the wires are cut and the electricity stops. I went with a basic package with the doorbell but I wish there was at least a two-package special deal because theirs is a little expensive. Also, I did the installation and I had two questions on how to set it up, but that was no big deal. I was gonna call up because the system got unplugged and it went down for a moment which was weird. It was supposed to stay on. Other than that, it’s okay and the system's smartphone features are pretty cool. I’m satisfied with Frontpoint.

Frontpoint had a streamlined process for how they called us back very quickly. We put in a request online and they called us back within an hour. The person that we spoke to on the phone was really helpful. He was very informative about what the company offered and he helped us to tailor the equipment that we needed based on our lifestyle and our house. He didn’t try to sell us things that weren’t necessary. Not every company is like that. Plus, he was super friendly and he took a lot of time to work with us to make sure that we got all the stuff that we needed.

Frontpoint’s 30 day cancellation policy is very misleading. I’ve been a long time customer, and I was no longer in a contract but month to month. I had quickly sold my house, and I was waiting until I knew with certainty that we were going to settlement. On February 10th, I called to cancel and I was told I had to pay for the rest of February and for the FULL month of March. To add to my frustration, I was told if the buyer took over my account, the buyer would NOT be charged for March, and I would receive a full refund. If they were willing to give me a full refund for one month if they got a new customer, why couldn’t they prorate March’s payment so I was only paying for 30 days. Apparently, there is no consideration for being a long time, loyal customer! How infuriating!

We have always lived in an area that I was familiar with and where we felt comfortable. Plus, I knew my neighbors well. So, when we moved in our first purchased home, I didn't know the area nor the neighbors. I went back and forth between Arlo, Nest or an actual home security and I ended up going with Frontpoint for the deals that came through. Also, the previous homeowner had a Frontpoint sticker on the house so I looked it up and their reviews were high and most of the ratings were about their customer service. I was going to go with home surveillance cameras and the gentleman I spoke with initially answered and helped me order my package. He had the best service and I went with Frontpoint mainly because of him.

Our insurance company gave us a discount if we use Frontpoint, and Frontpoint was competitive in all of the other places here. I've had very good interactions with their reps, and installation was very easy. We're new with all this still, and we use the smartphone feature the most. I've been happy with the cost of the system and I'm 100% satisfied with all of the features that are offered in my package.

I researched online and Frontpoint was rated high for customer service and equipment. When I was first setting the system up, their reps were helpful. They made it simple. I’m in construction, so the installation wasn’t a big deal. On the edge of the doors though, it has a certain type of trim that the sensors don’t sit well. So, I had to chip out a little bit off of my door trim to get the sensor flush and for it to work. Also, when the door slams, some of the sensors that are on the wall fall off. I have to get new adhesive to make them stick on there. Frontpoint also didn’t offer any kind of security camera. I asked and they said that they don’t do security cameras which was a big deal for me. I had to go with someone else for that. Still, my Frontpoint system has changed my sense of security. I’ve also learned how to use the smartphone features which are pretty simple.

We’ve had a terrible experience with Frontpoint. Their service team is non responsive and difficult to get in touch with. To add insult to injury they don’t even process requests. We sold the house and tried transfer the system and they dropped the ball again. After many calls we moved forward with a different, more reliable and responsive security system. The worst part is...they still are charging us even though we’ve attempted to cancel multiple occasions. I would definitely recommend against Frontpoint.

I very recently switched to Frontpoint because I was having problems with my prior alarm company (Brinks). The Frontpoint salesman told me that the problems I was experiencing with Brinks wouldn't occur with their system because it was completely cellular. I did the 30-day trial period, and the system seemed adequate for my needs. After the first month, though, I started experiencing problems with the equipment. Every time a sensor fails, I call customer support and they suggest a fix that seems to work temporarily -- and then, a few weeks later, something else fails.

I shopped for a few different security systems and Frontpoint was affordable than the rest. Their customer service is good and they get to the point, so I cannot complain about that. I did the installation of my system myself and it was easy and simple for the most part. The equipment itself is good and in terms of quality, it is all right. However, I don’t know if I wanna keep the system or not because I am converting my whole house into a smart home and Frontpoint is not connected to my Google or smart home system. So, I’m trying to decide if I want the system connected or not. If I could get my security system to work with my Google Home, then I’ll be 100% satisfied with the whole product itself. I spoke to their customer service briefly about it and they said that they don't plan on going towards that route right now -- they don't have any ties with Google as of yet.

We moved out to the country and I work on the weekends and my wife is in the house. I wanted something to cover her while I was out of the house. I liked the ease that came with the Frontpoint system and that I have more control over it. I got to pick where everything went. The Frontpoint reps asked me what features I wanted and I basically told them. They’re great to work with and they answered all of my questions. Everybody that I talked to there has been great. Installation was easy. The system came with instructions and it was very simple. Also, the equipment quality seems good to me. We use the smartphone features to turn the system on and off and we have been loving it. Since having Frontpoint installed, I feel better with my wife being home alone.

When I talk to the salespeople at Frontpoint they told me that I would have a package that included a smartphone app and did not tell me that the smartphone app was only a trial. In the contract it states for a trial period. I believed what the salesperson said and signed the contract right away without reading and to my disappointment the app disappeared and when I called they wanted $10 more a month for access. My experience in the past with Protect America and ADT this is a free service that comes along with it. I am very disappointed in the misrepresentation from their sales group. Also for service if you have technical issues they're only available during the week and business hours. Protect America and ADT are available 24 seven as it should be with an alarm service. Very disappointed that I got stuck in a three-year contract with these guys. Never again.

This was extremely easy to set up and customer service is extremely helpful. I'm over 66 and not tech savvy so if I can do this anyone can do it. I feel very secure. Any time I have a question they are always there to help.

My wife wanted a security system, and the reps at Frontpoint were all good. I installed the system and it was easy to do. I use the smartphone feature which I find convenient. Plus the cost is fair.

My best friend has Frontpoint, so she told me to go with them. I like that the system is wireless and nobody can cut wires and disable it. Also, my interaction with the sales rep was very good and I even ordered more stuff. I used the coupon but it was only for one thing and I thought it was for whatever was in my cart. They gave me the whole cart with the coupon although they didn’t have to do that. I did the installation myself which was easy and I customized my system as well. I got the carbon monoxide feature and then I got a smoke detector, so if something goes off and I'm not home, they would call the firefighters to come get my cats. That was awesome. Then, for the windows, they have a detector not only if someone opens them, but if they were shattered as well. Lastly, the cost was good. It was less than $40 a month.

When we bought a new home, we decided to purchase a security system. We went with Frontpoint and their guy seemed knowledgeable, fair and straightforward. He went through the different options. He was good and allowed us to go through each room of our house and what we needed. I set the system up myself and it seemed pretty simple. So far, the quality of the system has been good and when we’re away, our sense of security has been a little better. Frontpoint should keep being honest and straightforward during the sales process. I would recommend them.

My wife cared for a home security system more than I did and she just felt safer with Frontpoint. The previous provider we had was more expensive, but, so far, Frontpoint has been always more secure. We’ve had a lot of issues, however, with false alarms. We've had Frontpoint for about a year now and it has been every month that we had an issue with the system. It seems like it is always about a month a period that the false alarm happens for some reason. The representatives from Frontpoint were fine, but they didn’t know what to do because I kept having the same issue. All they kept doing was send me new equipment, but that didn’t do anything to fix it. They were stuck on what to do anymore. I hope that the issue has been taken care of. But, overall, they were nice. Everything else works fine.

Frontpoint's sales rep was nice. They were knowledgeable and they answered all my questions. The installation was pretty easy and self-explanatory. However, I wish I had been told more about the features and qualities of the actual unit -- the unit should be improved. One time, when the fire alarm went off and they called, I had questions, but nobody gave answers. Then they referenced parts and pieces, but they were for another unit. The system is nice for peace of mind, but it's not worth 1,800 bucks in three years.

I did a comparative analysis on security systems and Frontpoint came very strong compared to all the others. I liked the fact that I could do the self-install and it was very easy. It also came recommended by the people. Also, their customer service is outstanding. I had a problem with one of my devices and they responded quickly. They sent me out a new one. The device was broken when I got it and that fixed the problem. I'm happy with the features, too. It looks like there were a lot more capabilities that I'm not using right now but otherwise, I love it. I also love the fact that I've got the app and a panel so it gives me all the things. Also, the cost was reasonable and modest. The quality is good and everything is working great.

I loved this company, they treated us well for years so don't take this as a negative review of FrontPoint's monitoring. This is a warning that if you ever want to leave their service you will pay a price. It took me hours of time and ultimately $250 of "monitoring" on equipment that was disconnected when I first requested the cancelation to actually get out of the service. Up to this point I was a evangelist for FrontPoint but I cannot in good conscience recommend that anyone do business with this company especially considering the new alternatives on the market like Nest and Ring that provide better equipment at lower costs and monitoring that is at a fraction of what FrontPoint charges. Plus when you leave the aforementioned services Ring and Nest they cancel their services immediately and won't charge you for 90 days of 'service' after the cancellation. Be cautious.

I needed something to drive a psycho out and Frontpoint seemed like a good security system. I did the installation myself and it was easy, and every time I called their customer service reps, they were very helpful. The features in my system are good, although I do not like that I get so many videos and it seems that the traffic going by sets it off a lot. Other than that, the quality and function are fine and the cost is okay. I like having the app in there too.

The Frontpoint system is good. The only problem is I had to install it and I didn't have much knowledge about that. We still had some issues because sometimes the sensors didn't work much. But so far, everything is okay. Their customer service works sometimes when we talk to them. However, if anything goes wrong, they do not come for the service call

I got burglarized and I decided to purchase a home security system. I don’t live here full-time and I have a lot of tools in my garage because I’m a contractor. There’s a car here too. I was pleased with the Frontpoint reps on the phone. They were helpful and got right on it. Installation was simple. I didn’t understand a couple of things, so I called and they helped me get it all straightened out. Every time I talked to Frontpoint, they’ve been very good. Also, I set the alarm off by accident, so I know it works. One time, I forgot to set it when I left but I was able to set it through my phone.

I wanted to get a home security system to protect my home and monitor activity. When my kids go to school and come home, the doorbell camera, with the camera, could alarm me and I would be able to hear what's going. Another thing is the fire alarm system. If I'm not at home and something goes wrong, it will help me to get the firefighters to come to my home. Also, in order to get a discount from my home insurance provider, I needed to have a home security system. I then went online and did research on different providers. I saw Frontpoint's reviews and I found them to be very competitive. Vivint and Frontpoint were the two leading companies, but I decided to get Frontpoint's services because they were the top rated in many places.

I got a new house and decided to purchase a home security system and Frontpoint seemed like it's a good system. Their reps were friendly and helpful and installing the system was very easy. The features all seem to work and the cost is in line.

I had a Frontpoint system for 3+ years and it was relatively trouble-free. Easy installation, good technical support on the phone, the equipment worked as needed (except the motion detectors what sent out false alarms I ended up taking off-line). My problems with Frontpoint started after I sold the house and tried to cancel the account. After 4 calls and lots of run-around I was informed that I needed to provide a 30 day written notice of termination of the service. Yes, I had an online portal but you couldn't give notice through your account. This was ONLY to make it harder to end the contract.

I'd recommend Frontpoint. They seemed very straightforward and simple, and we heard a good review about them by someone we knew. Everyone at Frontpoint is on the ball, familiar with the product, and answers questions quickly. So, we have been very happy with everyone we've spoken to. Installing the system was very easy and straightforward. The base unit is easy to operate and understand. And the door sensors also installed easily enough, and they seem to always work. I'm also comfortable with what we've been paying. It was my wife's preference that we get Frontpoint. And having the system has helped in our sense of security. If I'm out of the house but she's still there, I'll often turn it on and I feel like since we've had it, my wife's more at ease when I get home.

I bought a house out in the mountains and it’s 10 minutes away from the nearest police station or fire department. I wanted to make sure that when I'm away from home, I have peace of mind that my house is secure. Frontpoint’s prices were right for the services they offered and they seemed to have great reviews online. I did a lot of research and they seemed to be a reputable company which was why I chose them. I’ve only had to speak with a few people since I’ve had the system put in but everybody that I’ve spoken with has not only been very friendly but extremely knowledgeable.

We moved to a new area and I was searching for a home security company. Frontpoint popped up with good reviews, so I called them. They gave me some good deals and I chose to go with them. Everyone’s been spot on and the installation was okay. But I have to get ahold of them because I need to get a new sensor to the front door. Other than that, the installation was relatively simple and the system has good features. We used AT&T before but Frontpoint’s better.

I took the Frontpoint security system that I got from one house and put it into another house. I got a contract with them for three years, so I thought I might as well keep it. The transfer was easy to do and when I had interactions with their reps, everything went smoothly.

I purchased a new home and I wanted to have it well-secured. I read the reviews of home security companies online and Frontpoint was one of the best that I’ve seen that fit my need. Their reps were very helpful and friendly. The installation was very easy, surprisingly. It only took 15-20 minutes. I got standard package with the doors and window sensors, and I like the features. They're really good although adding more sensors would be nice for the total home security. I would like to have some more window sensors in the future. The quality is really good and I like the app that I’m able to arm and disarm the system if I’m not home. The Frontpoint system makes us feel a lot more secure knowing that Frontpoint is monitoring the system 24/7.

My best friend had Frontpoint and she liked their service. I went with them as well and found that their reps were very friendly and good at following up. I had a friend help me install their system and I have liked the features that come with it so far. Though, I wish that their monthly fee was lower, I feel more secure at night with my Frontpoint system.

I stay in an apartment and my wife and daughter are home alone a lot. They wanted to get a security system. That way, we can monitor the house, have a camera in there to check out anything that’s going on in the house and I could communicate with them when I need to. Frontpoint's quick and easy process made me want to use them. They ship everything in the mail and the system is easy to hook up. You can do everything in an instant. Plus, their rep was good. He was very patient, helpful, and knew a lot about the system and what we needed. I was impressed with the fact that we could e-sign everything. The three-year contract is long though. Once you’re in it, you’re stuck.

I purchased a home security system as a preventative measure and even though I've been with the company for less than a year, and I feel secure. Frontpoint was the better product, and the installation was fairly easy. The system and its features are fine.

The installation call for my Frontpoint system was a little rough. I was looking for help, it made me feel like I was stupid. I was asking about why sensors were not showing up in the right order and it turned out that I hadn't installed three garage sensors and those were messing up my installation. With the information all in front of them, they just doggedly kept talking to me like I didn't know what I was talking about. But other than that, things has been good and the system has increased my sense of security.

I’m an AT&T employee but their security didn’t cover the area I moved in. I did an internet research and Frontpoint came out on top. With their system, I know that I have what I need and installing it was a piece of cake. It also lowers my insurance and I feel more secure with their system in my house.

I had someone going in and out of my apartment without my knowledge. I researched home security systems and Frontpoint was said to be number one. I got Frontpoint and the representatives were courteous and knowledgeable. I utilized the instructions and it was a very easy and consumer-friendly installation. The features offered in the system are fine and the quality of the equipment is very good. It works very well that it's so easy. Also, the cost is very reasonable for what I've got. Now, I feel rather secure. I use the app on my phone and I like that I get a message when my door is open any time. I could tell who's going in and out of my house at all times. If my door is open without my knowledge and my alarm is set off, they call me immediately to see if I need the policemen sent out or anything. So, Frontpoint is great.

There were some break-ins in my area. Frontpoint was one with the upgraded systems and they had better ratings, so I went with them. The person I dealt with was very helpful and knowledgeable. I typically have lots of questions when I sign up for stuff and he explained everything. Then I did the installation myself and it took me 10 minutes to do it. I feel a little more secure now that I have Frontpoint. I also like the app that I can use to activate the system whenever I’m not home.

The Frontpoint rep I talked to was very polite. I got everything, but I'm still trying to get the cameras so when I'm not at home, I could see who goes into my house. The installation was easy and I did it myself. Plus, the system is helpful. I was away from home and one of my monitors fell off. It alerted me and the police. Everybody should have Frontpoint because it's very cheap to get. I've been relaxed since I got it.

I did a Google search and Frontpoint was the top rank to customer service security system, so I went with that option. They streamlined the process of getting the system set up and doing it yourself. Also, I like the timeliness of whenever they pick up the phone when I wanna reach out and call them. It is a super quick turnover and I am never on hold. The customer service aspect is really phenomenal.

I needed a home security system and Frontpoint had a good introductory offer. I had a good interaction with the representative and they were very informative. They helped me make the right decision to figure out exactly what I needed for my home. My son did the installation for me and there was a number we called for assistance. The installation was easy and my son took about an hour and a half to do everything. Then we had a little bit of trouble with some of the sensors not sticking in different places in the house. It just has to be with the adhesive things that they sent with it. Also, it was very cold so when I put one on the garage door, it didn't adhere very well to the metal. So, I just bought a different kind of adhesive sticky for the back.

**** WARNING **** FRONTPOINT IS A BUNCH OF SCAMMERS. We are so upset with this horrible company we want to expose their little scam they do on people and hope nobody else has this happen! A couple years ago we signed up with Frontpoint and never ended up using the service. We decided to take the alarm system out but a deal is a deal. We were under contract so we continued to pay our monthly payment of 45 bucks. Never complained but told Frontpoint when our contract is up we want to cancel.

I was just looking for a security system and googled “Best security near me”. Frontpoint was the first one that came up. My interactions with their reps were pretty simple and straightforward. I knew exactly what system I wanted and what I wanted to have. It was just a matter of figuring out how many windows and doors. The installation was pretty simple as well. Although I had a problem with one of my cameras, once I got that figured out, it was a piece of cake. It took me an hour to install everything. I was trying to add a camera yesterday and couldn’t figure it out. I called Frontpoint's technical services. It has an option to have them call you back when it’s your turn, but I still haven’t heard from them. For the price and for what I got, Frontpoint was a great value.

I like Frontpoint because over time, instead of doing the monthly payoff for the equipment, I can just buy it for a one-time fee and it's mine. I purchased a home security system for the family for safety reasons, and with Frontpoint, my sense of security has been good. The reps have all done well, and they have all been responsive. They do some updates, and the system has been fine. There was a time, however, when one of the backdoor sensors said it was low in battery and it wasn't turned on for four days. I called their IT department, and they fixed it.

We had a security system when we first moved in and then we let that contract lapse. It had been a year. We figured it was a good time to add another security system on our house. We went with Frontpoint and it was based on a number of reviews that we had seen online. There was a defect in one of the products that they sent and so they walked me through troubleshooting it. But we decided it was actually defective and they sent me a new one. I've also called and asked questions like, "How do I turn the volume down on the control pad?” and they helped me out.

Could never get the system to stop giving false readings, therefore we were never able to set it. Never had monitoring one day and they still wanted me to pay out the whole contract as though I had monitoring. They would not suspend the contract until we could get the system to work. We moved the hub to every imaginable place in the house and it still would not work. I am out over $300 and all I have is a paperweight.

We wanted some security on our new home and we saw a deal with Frontpoint through our company. So far, it has been pretty good. When I call, I usually get a hold of someone and they’re pretty nice. Also, the installation was pretty easy. There are stickers right on the door and windows. We have an app with the system and it's easy to use. I feel comfortable having the system and although I don't feel unsafe in our town to begin with, it’s better when we have it. It’s a better sense of security.

I am happy with Frontpoint. But this is a commercial building so when we did the installation, we had to modify some of the sensors to make them work right on the roll-up doors. But other than that, installing it was straightforward. It works and the quality of the equipment is decent. When we first got the system, we could arm and disarm it with our cellphone versus having to use the keypad. But it expired and we realized after that it was a trial thing. It worked nicely but it didn't interest us enough to pay for it. Now, we don't get a word on our cellphone if the door is open. Nonetheless, the system has been good so far.

My business partner purchased Frontpoint as we needed one for a business. It was for monitoring purposes and for making sure nobody breaks in. The installation was very simple. We just put the sensors up and told Frontpoint. They then set everything up for us. And when we had to add a couple of sensors, they were really helpful and it was really quick how they helped us through that. Frontpoint is a high-quality system. I’ve had some accidental alarms and they called me within 30 seconds. It was very quick how they called and made sure everything was okay.

I had moved into a home and I needed to get a security system. Frontpoint had the best deal going on at the time. They had reasonable prices and they provided excellent customer service. Their reps really helped me out and let me understand what it was that I was asking. I have their system for about eight months now and I enjoy it. I like the app. It's convenient for me.

We recently moved into a new area and then we had an incident with family members and have had unwanted stop-byes so, we wanted to make sure that our house is secure while we’re away. I also have an elderly mother in the house that I wanted to keep an eye on. When I looked up for the best-rated home security systems, as far as Consumer Reports, Frontpoint was on the top of the list. They had great sales representatives. I bought two systems with them, one for my in-law and one for my house. The set-up of the equipment was a super easy process. I probably wouldn’t go with them again if I knew how hard it was to set everything up.

We were broken into two years ago and we also had two break-ins within a three-week period, so we needed a home security system. I wasn't getting any sleep after that second break in until we were able to get something because you hate to leave your house when stuff like that happens, and we both work. Our daughter had the Frontpoint system and she recommended it and offered to get it. We got it and we just transferred it, so we would pay for it. I feel so much safer with the system. It lets me sleep at night and lets us relax knowing the alarms are going off and that we are hooked to the police department. It is a stress-reliever.

I’m a truck driver and on the road, so I purchased a security system for my wife’s safety. My parents have Frontpoint in their house so we also went with them. They have good customer service and fair price. Also, their reps were all nice and courteous and everything went well. My dad did the installation and it has been good with Frontpoint so far. I was able to find everything that fit my needs and I use the smartphone features. I like it because I’m able to look into my house and check on my dogs in the house during the daytime when my wife’s at work.

I've had service with several companies in several different locations over the years. I've seen nothing to suggest that Frontpoint is any better or worse at monitoring a site than any other company, but they definitely are the WORST when it comes to disconnecting service! They will charge you and force you to have service for at least a month after you place the request to disconnect service and send them an email to confirm it. It might be in their agreement, but who is going to remember that after having the service in place for several years? As far as I can tell, it is just a way to get more money out of people.