Frontpoint Reviews

We have had Frontpoint for around three to six months now. We were unhappy with the home security we had that is why we started looking at different ones, and we thought that Frontpoint would suit our circumstances best. As far as the installation of the system, I wasn’t sure I was doing it right because we have been used to having somebody come out and do things for us, so it was taking a bit of getting used to. We like most of the features in general. However, we had an alarm go off, but we couldn’t find what was happening, so we called and the reps got it taken care of. One of the sensors had come loose on one of the windows and the reps were very helpful.

Dealing with the Frontpoint reps was very easy. They were very nice and friendly. Then, the installation was very simple and easily done. So far, the quality of the equipment is very nice and I like a lot of the features. Also, the smartphone features are very native and natural. I like it. The Frontpoint system is highly rated and I’m very satisfied, especially a feature wherein when the electricity in the neighborhood goes down, I get notifications and after it comes back, I get a notification as well. It's very useful. The Frontpoint system is user-friendly too. It’s perfect and I would recommend it.

I like Frontpoint's customer service. I got a good deal in addition to what I bought last year. Installing the system was easy. The manuals are very easy to plug in and plug out. It's very convenient to have Frontpoint, and I feel more safe. All the features, sensors and cameras are working fine. We had some issue with connecting the camera number two, but that was probably because of my slow internet speed. Right now, my account is locked for some reason and I need help in unlocking it.

My wife read some reviews on Frontpoint and we thought we'd give it a try. I did the installation, which was very simple. It took an hour to set everything up. We like it compared to our old system. It has a fair price and the video options have been very helpful. But we'd probably add some more cameras to it at some point to cover some other areas of the house.

Frontpoint's equipment and overall package seemed to be the best combination that was out there. The installation of the system was easy and the quality of its features is good. Some sensors weren't sent to me but when I called their customer service up, they sent the sensors over immediately. It was really good.

Frontpoint was referred by a friend I trusted, so I wanted to give it a try. Everything was easy in the installation. Everything has been great, too. I really like the cute keypad for the keychain. It is my favorite and I use it all the time, as well as the app. I like being able to set the system when I’m not home. I definitely feel safe or secure with the system. They’ve called me a couple of times because I burnt the bacon, but other than that, there has been nothing serious.

I was with Time Warner for a few years. I switched my internet and they said they won’t be able to provide me the service if I don’t get the internet. Frontpoint had decent reviews and are self-install systems, so I went with them. I needed some help also with installation, and their customer service was pretty good. The staff and technical support were quite helpful and very friendly. Asked me to call back if I need any more assistance.

Frontpoint has been working well so far and my favorite feature about the security system is that I can alarm it even if I'm not there. I also love the cameras. The installation was a little difficult with the cameras, especially the outside one. I called customer service, but it still was very confusing because I was under the understanding that it would all work even if I didn’t have a Wi-Fi system. The security does, but with the outside camera, I need to have a Wi-Fi. The overall functionality and performance of the system are good. I'm glad it gives me notices, like if it is not set, but sometimes it goes overboard like I would get a text every five minutes. You couldn't clear out that you are setting it off yourself and it would have to keep reminding me that it is off.

Frontpoint has a lower price compared to ADT which I previously had. I installed the system myself and it was easy. I had questions though and when I called Frontpoint, they walked me through it and it went better. Everybody was really helpful and pleasant. They have great customer service skills. I just have the basic features for now but they're fine.

What a mistake to change from ADT to this way inferior product. Cheap stick on alarms fall off within months. We cancelled account in November when credit card was expiring, they continued to use card without permission until I had to cancel card and contact credit card co to get charges refunded. Now getting emails saying account in arrears. Sorry... We switched back to ADT. Your product is garbage.

I googled security systems online and Frontpoint was rated one of the top with a good price. The cost of Frontpoint is cheaper than the alarm place that my wife had, so it is good. We've have had the Frontpoint system since September of last year and we like it. I did the installation myself. We've had no problems so far, but I wish I had their smoke detectors because what we have in our house is going off all the time. I also wish I had one of those touch screen monitors in our house.

Frontpoint was the best deal and they're less upfront. The installation of the system was straightforward. As far as the people go, everything’s fairly smooth, but some of their technology tends to drop out at weird times. My door contact out in the garage dropped a couple times. And then the signals to the door locks messes my range. And when we switched out the headend and everything was supposed to just port over, it didn’t. So, people started coming into the house and it set off the alarm. Other than that, I definitely feel more safe having Frontpoint.

Everything has been good with Frontpoint. I did the installation of the system and it was easy. We set the smoke detector once and they called right away. They were very friendly with getting it cleared on their end. The Frontpoint system is a bit pricey, but the fact that it includes the water sensor and the smoke detector, that is valuable. My old ADT wired system didn’t offer that.

I went to a different city, so I wanted to get a security system. This is our first home and that made me a little nervous. I did some research and it seemed like Frontpoint had really good customer service, so I thought it would be good. I like the wireless aspect of it, where I don't have to have a landline. The whole phone connection thing was good, too. Everything was positive with the sales representative from Frontpoint and the system was really easy to set up. We just went through and put everything on the doors and the windows and set up our system. The instructions were very easy to understand and we got through it quickly. The total installation process took less than 30 minutes.

My experience in dealing with the Frontpoint reps were all extremely positive and very painless. The installation instructions were also very straightforward and it was almost foolproof just to be able to get it up there and get it going. Although, it took longer because we didn’t have internet at the time, so we had to do everything on LTE but it was easy. It only took about 30 minutes to get it all set and done. The system does what it needs to without too much overcomplication. I use the smartphone features all the time and it’s great as well. There’s no doubt that Frontpoint is another layer of knowing that my stuff and I are gonna be safe and secure.

We had a 3 year contract with Frontpoint and we are thrilled that it is over!!! Worse customer service we have ever experienced! Don't go with this company! They are not honest and upfront with their business practices such as our contract. When we took it out was for 3 years. We were never told that we had to give written notice! Who does that? Our contract is up! Why should we notify the company... They already know! Do yourself a favor and save yourself some money. Buy your own cameras and install an app on your phone. Much cheaper and you will do a better for yourself because you care!

I liked Frontpoint's pricing and their equipment. I also like how easy it was to use it. The rep explained it very well. The installation was also easy and I liked that I could install it myself instead of having somebody else to do it. I installed it in around 20 minutes. We could have the features on the app and access them there, too. Frontpoint also offered extra equipment to go along with the alarm. We've got the sensors on the windows and the door and the alarm on, and we've been sleeping better at night knowing that we don’t have to listen for anything.

The kids are getting older and staying at home by themselves sometimes, so we thought getting a security system would be good. When we called in with Frontpoint and inquired, we felt comfortable with them. I like their rep’s knowledge and what we heard. The packaging was good and the installation took a couple of different times, both with representatives. Our dog and his wireless collar interfered with the system at first but the on-call staff was able to help us turn the main system off, so that the dog wasn’t responding to beeps when doors opened. We have two cameras and it records. Then the app can just be quickly used versus the in-home main device. The video sometimes just says, “Troubleshooting” or “Try again,” though and that's probably related to the internet. But other than that, we definitely appreciate the Frontpoint system and rely on feeling secure because of it.

I went with Frontpoint when the other system I was with started getting too expensive. The sales guy on the phone was really good. He was upfront and told me what it would cost. I was just totally satisfied with it. Installation was a piece of cake. Everything came in a box and you put it up yourself. The old system then links with the new system. It took an hour to install everything. I am happy with its features. It's cool that the control board is a touchpad and you can put it wherever you want it. I am thinking of adding some cameras, one for in the house and one outside on the porch. My old system had a camera in one of the rooms, but that was not compatible with the new system.

I did some research online, and Frontpoint's cost and user-friendly setup made me use them. They have really empowered their representatives and their customer service is ahead of any other business that I’ve dealt with. The rep was very useful, friendly, and gave good feedback. He was also very knowledgeable about the product and the price. Plus, he did everything that he could on his side to make the price fair. I didn’t realize at first that the system was a do-it-yourself kit, but with that said, the installation was still very easy. Quality wise, the features in the system are great. I have a great sense of security with it. For what Frontpoint provides, they are underpriced. I would be willing to pay a little more if the prices went up just for the comfort the system provides. I'm satisfied with my decision to go with them.

We liked how the Frontpoint home security system talks to the cell towers or calls the police, which sold us. They sent me all the instructions on how to set it up and it took me half an hour to install everything. The features satisfied what we needed with the security system although we wanted more window sensors and they were so pricey. Since having the Frontpoint system in our home, we've been feeling better at night and we are protected when we leave the house for a weekend trip.

My dad installed the Frontpoint system and it took about an hour. The features are typical but they are good and we are using the basics of it right now. The alarm has gone off accidentally and the alarm only goes off where the unit was. Our unit is not by the front door right now, so if someone were to come in the front door, it is not very loud. Still, everything else has been fine and since having Frontpoint in our home, our sense of security has increased a little.

I have been with Frontpoint for about seven months and my experience has been fine. I have gotten a good response from their customer service whenever I called for anything and had very little issues with them. If there had been an issue, they were able to walk me through it so I have been pleased. The installation was straightforward when I did it. But, I called them one time during the installation and they helped me through whatever the issue was, so it went well. So far, my system is fine but I had one time that one of the motion detectors in the garage went off. I never could figure out why it went off so, we did some testing with the Frontpoint’s customer service on it and we could never figure it out. Nevertheless, Frontpoint has been very good for the most part.

I didn't have any issues with the service I received until I decided to cancel my service when I bundled my security system, internet, and cable. I figured I had a few months left on my contract since I was just shy of two years. Apparently their contracts are three years where my other services were only two years. I was told I would have to pay for 15 months of service after my 30 day written cancellation notice was received and I would be billed one more month. I was told I owed them over $400. When asked if I could split the charge over two months I was told no.

I needed a home security system and got one from Frontpoint. They were cheaper than the other companies and they also came up number one when I googled the best home security system. Their sales reps were a little pushy and I didn't like that. But during the installation, the reps were helpful. I didn't understand the installation at first but I got through it alright. The quality of the system is okay, and the cost is great.

We live in Denver and people usually have security systems here. We found Frontpoint as the top-listed provider online on a couple different sites. It also had a bunch of services that we needed, like the ability to use the phone to turn the system on and off from a distance. We have memory issues with one of the people in our house and it is great as it is simple enough for him since he does not have to press a whole bunch of different keys and symbols in order to get it turned off.

I had Vivint security for 10 years. Recently however, I was robbed. My home was burglarized and I was impressed because the thieves had torn the panel off the wall and smashed it, but the security system never alarmed the company. I did some research which told me that with Frontpoint if the panel was smashed, it would show that it was tampered with. It would notify the company which would also notify me. So, their sales rep got me to buy their product.

We moved into an apartment and I figured that since Frontpoint was already installed, it was easier to just transfer the stuff over to my name. However, for whatever reason, it was more complicated than that. We had to get a whole new control box, pay a fee to do that and it was a pain. But since then, it has been good so far. Plus, being able to turn it on and off through my phone is a good feature.

Three weeks so far and very happy with Customer+Tech support people working with me on the other end. Nothing like Brinks representatives. Frontpoint was VERY professional, patient and courteous so far. They made me feel that they truly care and wanted to help do this or do that. Excellent Job So Far CEOs!!! Thank You.

Everything has been great with Frontpoint, although it is way more expensive like I wish I had found SimpliSafe first. I wish the cameras and camera doorbell were more affordable. But other than it is more expensive than any other service, I don’t really have a problem with it. I’ve only had it for nine months, so they haven’t raised the cost on me, but if they raise it, that’s when I’m gonna drop it because SimpliSafe is $15 a month and the service is equally as good. Frontpoint's customer service has been fine. The system has gone off and their response time was very good and very quick, although the police had a hard time finding my home the first time that it happened because I’m in a gated community and the address that was on file was my box number.

The Frontpoint system is all self-install and it wasn’t too difficult. The directions included were accurate for the most part and when we had a few things that we had to resolve, they helped and everything was positive. They need to add more memory as far as the security features and the recording though. We had to customize our package to what we needed but the features that we went with seems to be working. The smartphone feature works fine, too. The cost is also out there with what the market rate is.

It called the police for us once. That was good. Turns out the sensor was just too cold. Embarrassing. Everything else sucks too. The door sensors were ok at best. Yes, I installed them correctly Frontpoint. The motion sensors are completely worthless if it gets too humid or cold in your garage. They have about a one month life span and keep constantly setting off the alarm. Did you know that some people don’t have heated garages Frontpoint? The control panel has a battery in it. Rechargeable right? No. Let your system come unplugged for a night and endure what comes next. Constant low battery warnings on the app. If it is rechargeable then it doesn’t work like advertised.

I was getting rid of Comcast because Comcast couldn’t send fire alarms to the fire department. I then decided to go with Frontpoint. The interaction was okay as far as setting up the installation with Frontpoint was concerned. They mailed their product, I followed the instructions and set it up. I contacted their customer service when the stickies on the equipment didn't stick very well and a couple of them fell off and broke. Frontpoint sent me a new one, and I got more stickies.

I'm a new homebuyer but I grew up with a home security system and I figured I would have one myself. I did some research and I read the reviews and at that time, Frontpoint had the best reviews with the best price. The installation was very simple. My favorite feature was the app when I had it. It was great to see and do, but I couldn't even log into it anymore. Still, Frontpoint has been good so far.

Performance-wise, Frontpoint is almost the same as my previous security provider, ADT. Frontpoint tries very hard in providing good customer service. For people that are easy around technology, Frontpoint is fine. If I had my mom buying a new house, I will never recommend Frontpoint for her. The customer service that ADT provides will be an advantage for somebody like her.

My wife was feeling insecure, so I looked online for a security system. We have blackouts here occasionally because we’re in the woods, in the country and I liked that the Frontpoint system doesn’t go down when the wires are cut and the electricity stops. I went with a basic package with the doorbell but I wish there was at least a two-package special deal because theirs is a little expensive. Also, I did the installation and I had two questions on how to set it up, but that was no big deal. I was gonna call up because the system got unplugged and it went down for a moment which was weird. It was supposed to stay on. Other than that, it’s okay and the system's smartphone features are pretty cool. I’m satisfied with Frontpoint.

Frontpoint had a streamlined process for how they called us back very quickly. We put in a request online and they called us back within an hour. The person that we spoke to on the phone was really helpful. He was very informative about what the company offered and he helped us to tailor the equipment that we needed based on our lifestyle and our house. He didn’t try to sell us things that weren’t necessary. Not every company is like that. Plus, he was super friendly and he took a lot of time to work with us to make sure that we got all the stuff that we needed.

Frontpoint’s 30 day cancellation policy is very misleading. I’ve been a long time customer, and I was no longer in a contract but month to month. I had quickly sold my house, and I was waiting until I knew with certainty that we were going to settlement. On February 10th, I called to cancel and I was told I had to pay for the rest of February and for the FULL month of March. To add to my frustration, I was told if the buyer took over my account, the buyer would NOT be charged for March, and I would receive a full refund. If they were willing to give me a full refund for one month if they got a new customer, why couldn’t they prorate March’s payment so I was only paying for 30 days. Apparently, there is no consideration for being a long time, loyal customer! How infuriating!

We have always lived in an area that I was familiar with and where we felt comfortable. Plus, I knew my neighbors well. So, when we moved in our first purchased home, I didn't know the area nor the neighbors. I went back and forth between Arlo, Nest or an actual home security and I ended up going with Frontpoint for the deals that came through. Also, the previous homeowner had a Frontpoint sticker on the house so I looked it up and their reviews were high and most of the ratings were about their customer service. I was going to go with home surveillance cameras and the gentleman I spoke with initially answered and helped me order my package. He had the best service and I went with Frontpoint mainly because of him.

Our insurance company gave us a discount if we use Frontpoint, and Frontpoint was competitive in all of the other places here. I've had very good interactions with their reps, and installation was very easy. We're new with all this still, and we use the smartphone feature the most. I've been happy with the cost of the system and I'm 100% satisfied with all of the features that are offered in my package.

I researched online and Frontpoint was rated high for customer service and equipment. When I was first setting the system up, their reps were helpful. They made it simple. I’m in construction, so the installation wasn’t a big deal. On the edge of the doors though, it has a certain type of trim that the sensors don’t sit well. So, I had to chip out a little bit off of my door trim to get the sensor flush and for it to work. Also, when the door slams, some of the sensors that are on the wall fall off. I have to get new adhesive to make them stick on there. Frontpoint also didn’t offer any kind of security camera. I asked and they said that they don’t do security cameras which was a big deal for me. I had to go with someone else for that. Still, my Frontpoint system has changed my sense of security. I’ve also learned how to use the smartphone features which are pretty simple.

We’ve had a terrible experience with Frontpoint. Their service team is non responsive and difficult to get in touch with. To add insult to injury they don’t even process requests. We sold the house and tried transfer the system and they dropped the ball again. After many calls we moved forward with a different, more reliable and responsive security system. The worst part is...they still are charging us even though we’ve attempted to cancel multiple occasions. I would definitely recommend against Frontpoint.

I very recently switched to Frontpoint because I was having problems with my prior alarm company (Brinks). The Frontpoint salesman told me that the problems I was experiencing with Brinks wouldn't occur with their system because it was completely cellular. I did the 30-day trial period, and the system seemed adequate for my needs. After the first month, though, I started experiencing problems with the equipment. Every time a sensor fails, I call customer support and they suggest a fix that seems to work temporarily -- and then, a few weeks later, something else fails.

We moved out to the country and I work on the weekends and my wife is in the house. I wanted something to cover her while I was out of the house. I liked the ease that came with the Frontpoint system and that I have more control over it. I got to pick where everything went. The Frontpoint reps asked me what features I wanted and I basically told them. They’re great to work with and they answered all of my questions. Everybody that I talked to there has been great. Installation was easy. The system came with instructions and it was very simple. Also, the equipment quality seems good to me. We use the smartphone features to turn the system on and off and we have been loving it. Since having Frontpoint installed, I feel better with my wife being home alone.

I shopped for a few different security systems and Frontpoint was affordable than the rest. Their customer service is good and they get to the point, so I cannot complain about that. I did the installation of my system myself and it was easy and simple for the most part. The equipment itself is good and in terms of quality, it is all right. However, I don’t know if I wanna keep the system or not because I am converting my whole house into a smart home and Frontpoint is not connected to my Google or smart home system. So, I’m trying to decide if I want the system connected or not. If I could get my security system to work with my Google Home, then I’ll be 100% satisfied with the whole product itself. I spoke to their customer service briefly about it and they said that they don't plan on going towards that route right now -- they don't have any ties with Google as of yet.

When I talk to the salespeople at Frontpoint they told me that I would have a package that included a smartphone app and did not tell me that the smartphone app was only a trial. In the contract it states for a trial period. I believed what the salesperson said and signed the contract right away without reading and to my disappointment the app disappeared and when I called they wanted $10 more a month for access. My experience in the past with Protect America and ADT this is a free service that comes along with it. I am very disappointed in the misrepresentation from their sales group. Also for service if you have technical issues they're only available during the week and business hours. Protect America and ADT are available 24 seven as it should be with an alarm service. Very disappointed that I got stuck in a three-year contract with these guys. Never again.

This was extremely easy to set up and customer service is extremely helpful. I'm over 66 and not tech savvy so if I can do this anyone can do it. I feel very secure. Any time I have a question they are always there to help.

My best friend has Frontpoint, so she told me to go with them. I like that the system is wireless and nobody can cut wires and disable it. Also, my interaction with the sales rep was very good and I even ordered more stuff. I used the coupon but it was only for one thing and I thought it was for whatever was in my cart. They gave me the whole cart with the coupon although they didn’t have to do that. I did the installation myself which was easy and I customized my system as well. I got the carbon monoxide feature and then I got a smoke detector, so if something goes off and I'm not home, they would call the firefighters to come get my cats. That was awesome. Then, for the windows, they have a detector not only if someone opens them, but if they were shattered as well. Lastly, the cost was good. It was less than $40 a month.

My wife wanted a security system, and the reps at Frontpoint were all good. I installed the system and it was easy to do. I use the smartphone feature which I find convenient. Plus the cost is fair.

When we bought a new home, we decided to purchase a security system. We went with Frontpoint and their guy seemed knowledgeable, fair and straightforward. He went through the different options. He was good and allowed us to go through each room of our house and what we needed. I set the system up myself and it seemed pretty simple. So far, the quality of the system has been good and when we’re away, our sense of security has been a little better. Frontpoint should keep being honest and straightforward during the sales process. I would recommend them.

My wife cared for a home security system more than I did and she just felt safer with Frontpoint. The previous provider we had was more expensive, but, so far, Frontpoint has been always more secure. We’ve had a lot of issues, however, with false alarms. We've had Frontpoint for about a year now and it has been every month that we had an issue with the system. It seems like it is always about a month a period that the false alarm happens for some reason. The representatives from Frontpoint were fine, but they didn’t know what to do because I kept having the same issue. All they kept doing was send me new equipment, but that didn’t do anything to fix it. They were stuck on what to do anymore. I hope that the issue has been taken care of. But, overall, they were nice. Everything else works fine.

Frontpoint's sales rep was nice. They were knowledgeable and they answered all my questions. The installation was pretty easy and self-explanatory. However, I wish I had been told more about the features and qualities of the actual unit -- the unit should be improved. One time, when the fire alarm went off and they called, I had questions, but nobody gave answers. Then they referenced parts and pieces, but they were for another unit. The system is nice for peace of mind, but it's not worth 1,800 bucks in three years.

I did a comparative analysis on security systems and Frontpoint came very strong compared to all the others. I liked the fact that I could do the self-install and it was very easy. It also came recommended by the people. Also, their customer service is outstanding. I had a problem with one of my devices and they responded quickly. They sent me out a new one. The device was broken when I got it and that fixed the problem. I'm happy with the features, too. It looks like there were a lot more capabilities that I'm not using right now but otherwise, I love it. I also love the fact that I've got the app and a panel so it gives me all the things. Also, the cost was reasonable and modest. The quality is good and everything is working great.

I loved this company, they treated us well for years so don't take this as a negative review of FrontPoint's monitoring. This is a warning that if you ever want to leave their service you will pay a price. It took me hours of time and ultimately $250 of "monitoring" on equipment that was disconnected when I first requested the cancelation to actually get out of the service. Up to this point I was a evangelist for FrontPoint but I cannot in good conscience recommend that anyone do business with this company especially considering the new alternatives on the market like Nest and Ring that provide better equipment at lower costs and monitoring that is at a fraction of what FrontPoint charges. Plus when you leave the aforementioned services Ring and Nest they cancel their services immediately and won't charge you for 90 days of 'service' after the cancellation. Be cautious.

I needed something to drive a psycho out and Frontpoint seemed like a good security system. I did the installation myself and it was easy, and every time I called their customer service reps, they were very helpful. The features in my system are good, although I do not like that I get so many videos and it seems that the traffic going by sets it off a lot. Other than that, the quality and function are fine and the cost is okay. I like having the app in there too.

The Frontpoint system is good. The only problem is I had to install it and I didn't have much knowledge about that. We still had some issues because sometimes the sensors didn't work much. But so far, everything is okay. Their customer service works sometimes when we talk to them. However, if anything goes wrong, they do not come for the service call

I got burglarized and I decided to purchase a home security system. I don’t live here full-time and I have a lot of tools in my garage because I’m a contractor. There’s a car here too. I was pleased with the Frontpoint reps on the phone. They were helpful and got right on it. Installation was simple. I didn’t understand a couple of things, so I called and they helped me get it all straightened out. Every time I talked to Frontpoint, they’ve been very good. Also, I set the alarm off by accident, so I know it works. One time, I forgot to set it when I left but I was able to set it through my phone.

I wanted to get a home security system to protect my home and monitor activity. When my kids go to school and come home, the doorbell camera, with the camera, could alarm me and I would be able to hear what's going. Another thing is the fire alarm system. If I'm not at home and something goes wrong, it will help me to get the firefighters to come to my home. Also, in order to get a discount from my home insurance provider, I needed to have a home security system. I then went online and did research on different providers. I saw Frontpoint's reviews and I found them to be very competitive. Vivint and Frontpoint were the two leading companies, but I decided to get Frontpoint's services because they were the top rated in many places.

I got a new house and decided to purchase a home security system and Frontpoint seemed like it's a good system. Their reps were friendly and helpful and installing the system was very easy. The features all seem to work and the cost is in line.

I had a Frontpoint system for 3+ years and it was relatively trouble-free. Easy installation, good technical support on the phone, the equipment worked as needed (except the motion detectors what sent out false alarms I ended up taking off-line). My problems with Frontpoint started after I sold the house and tried to cancel the account. After 4 calls and lots of run-around I was informed that I needed to provide a 30 day written notice of termination of the service. Yes, I had an online portal but you couldn't give notice through your account. This was ONLY to make it harder to end the contract.

I'd recommend Frontpoint. They seemed very straightforward and simple, and we heard a good review about them by someone we knew. Everyone at Frontpoint is on the ball, familiar with the product, and answers questions quickly. So, we have been very happy with everyone we've spoken to. Installing the system was very easy and straightforward. The base unit is easy to operate and understand. And the door sensors also installed easily enough, and they seem to always work. I'm also comfortable with what we've been paying. It was my wife's preference that we get Frontpoint. And having the system has helped in our sense of security. If I'm out of the house but she's still there, I'll often turn it on and I feel like since we've had it, my wife's more at ease when I get home.

I bought a house out in the mountains and it’s 10 minutes away from the nearest police station or fire department. I wanted to make sure that when I'm away from home, I have peace of mind that my house is secure. Frontpoint’s prices were right for the services they offered and they seemed to have great reviews online. I did a lot of research and they seemed to be a reputable company which was why I chose them. I’ve only had to speak with a few people since I’ve had the system put in but everybody that I’ve spoken with has not only been very friendly but extremely knowledgeable.

We moved to a new area and I was searching for a home security company. Frontpoint popped up with good reviews, so I called them. They gave me some good deals and I chose to go with them. Everyone’s been spot on and the installation was okay. But I have to get ahold of them because I need to get a new sensor to the front door. Other than that, the installation was relatively simple and the system has good features. We used AT&T before but Frontpoint’s better.

I took the Frontpoint security system that I got from one house and put it into another house. I got a contract with them for three years, so I thought I might as well keep it. The transfer was easy to do and when I had interactions with their reps, everything went smoothly.

I purchased a new home and I wanted to have it well-secured. I read the reviews of home security companies online and Frontpoint was one of the best that I’ve seen that fit my need. Their reps were very helpful and friendly. The installation was very easy, surprisingly. It only took 15-20 minutes. I got standard package with the doors and window sensors, and I like the features. They're really good although adding more sensors would be nice for the total home security. I would like to have some more window sensors in the future. The quality is really good and I like the app that I’m able to arm and disarm the system if I’m not home. The Frontpoint system makes us feel a lot more secure knowing that Frontpoint is monitoring the system 24/7.

I stay in an apartment and my wife and daughter are home alone a lot. They wanted to get a security system. That way, we can monitor the house, have a camera in there to check out anything that’s going on in the house and I could communicate with them when I need to. Frontpoint's quick and easy process made me want to use them. They ship everything in the mail and the system is easy to hook up. You can do everything in an instant. Plus, their rep was good. He was very patient, helpful, and knew a lot about the system and what we needed. I was impressed with the fact that we could e-sign everything. The three-year contract is long though. Once you’re in it, you’re stuck.

My best friend had Frontpoint and she liked their service. I went with them as well and found that their reps were very friendly and good at following up. I had a friend help me install their system and I have liked the features that come with it so far. Though, I wish that their monthly fee was lower, I feel more secure at night with my Frontpoint system.

I purchased a home security system as a preventative measure and even though I've been with the company for less than a year, and I feel secure. Frontpoint was the better product, and the installation was fairly easy. The system and its features are fine.

The installation call for my Frontpoint system was a little rough. I was looking for help, it made me feel like I was stupid. I was asking about why sensors were not showing up in the right order and it turned out that I hadn't installed three garage sensors and those were messing up my installation. With the information all in front of them, they just doggedly kept talking to me like I didn't know what I was talking about. But other than that, things has been good and the system has increased my sense of security.

I had someone going in and out of my apartment without my knowledge. I researched home security systems and Frontpoint was said to be number one. I got Frontpoint and the representatives were courteous and knowledgeable. I utilized the instructions and it was a very easy and consumer-friendly installation. The features offered in the system are fine and the quality of the equipment is very good. It works very well that it's so easy. Also, the cost is very reasonable for what I've got. Now, I feel rather secure. I use the app on my phone and I like that I get a message when my door is open any time. I could tell who's going in and out of my house at all times. If my door is open without my knowledge and my alarm is set off, they call me immediately to see if I need the policemen sent out or anything. So, Frontpoint is great.

I’m an AT&T employee but their security didn’t cover the area I moved in. I did an internet research and Frontpoint came out on top. With their system, I know that I have what I need and installing it was a piece of cake. It also lowers my insurance and I feel more secure with their system in my house.

I needed a home security system and Frontpoint had a good introductory offer. I had a good interaction with the representative and they were very informative. They helped me make the right decision to figure out exactly what I needed for my home. My son did the installation for me and there was a number we called for assistance. The installation was easy and my son took about an hour and a half to do everything. Then we had a little bit of trouble with some of the sensors not sticking in different places in the house. It just has to be with the adhesive things that they sent with it. Also, it was very cold so when I put one on the garage door, it didn't adhere very well to the metal. So, I just bought a different kind of adhesive sticky for the back.

There were some break-ins in my area. Frontpoint was one with the upgraded systems and they had better ratings, so I went with them. The person I dealt with was very helpful and knowledgeable. I typically have lots of questions when I sign up for stuff and he explained everything. Then I did the installation myself and it took me 10 minutes to do it. I feel a little more secure now that I have Frontpoint. I also like the app that I can use to activate the system whenever I’m not home.

The Frontpoint rep I talked to was very polite. I got everything, but I'm still trying to get the cameras so when I'm not at home, I could see who goes into my house. The installation was easy and I did it myself. Plus, the system is helpful. I was away from home and one of my monitors fell off. It alerted me and the police. Everybody should have Frontpoint because it's very cheap to get. I've been relaxed since I got it.

I did a Google search and Frontpoint was the top rank to customer service security system, so I went with that option. They streamlined the process of getting the system set up and doing it yourself. Also, I like the timeliness of whenever they pick up the phone when I wanna reach out and call them. It is a super quick turnover and I am never on hold. The customer service aspect is really phenomenal.

**** WARNING **** FRONTPOINT IS A BUNCH OF SCAMMERS. We are so upset with this horrible company we want to expose their little scam they do on people and hope nobody else has this happen! A couple years ago we signed up with Frontpoint and never ended up using the service. We decided to take the alarm system out but a deal is a deal. We were under contract so we continued to pay our monthly payment of 45 bucks. Never complained but told Frontpoint when our contract is up we want to cancel.

We had a security system when we first moved in and then we let that contract lapse. It had been a year. We figured it was a good time to add another security system on our house. We went with Frontpoint and it was based on a number of reviews that we had seen online. There was a defect in one of the products that they sent and so they walked me through troubleshooting it. But we decided it was actually defective and they sent me a new one. I've also called and asked questions like, "How do I turn the volume down on the control pad?” and they helped me out.

I was just looking for a security system and googled “Best security near me”. Frontpoint was the first one that came up. My interactions with their reps were pretty simple and straightforward. I knew exactly what system I wanted and what I wanted to have. It was just a matter of figuring out how many windows and doors. The installation was pretty simple as well. Although I had a problem with one of my cameras, once I got that figured out, it was a piece of cake. It took me an hour to install everything. I was trying to add a camera yesterday and couldn’t figure it out. I called Frontpoint's technical services. It has an option to have them call you back when it’s your turn, but I still haven’t heard from them. For the price and for what I got, Frontpoint was a great value.

I like Frontpoint because over time, instead of doing the monthly payoff for the equipment, I can just buy it for a one-time fee and it's mine. I purchased a home security system for the family for safety reasons, and with Frontpoint, my sense of security has been good. The reps have all done well, and they have all been responsive. They do some updates, and the system has been fine. There was a time, however, when one of the backdoor sensors said it was low in battery and it wasn't turned on for four days. I called their IT department, and they fixed it.

Could never get the system to stop giving false readings, therefore we were never able to set it. Never had monitoring one day and they still wanted me to pay out the whole contract as though I had monitoring. They would not suspend the contract until we could get the system to work. We moved the hub to every imaginable place in the house and it still would not work. I am out over $300 and all I have is a paperweight.

My business partner purchased Frontpoint as we needed one for a business. It was for monitoring purposes and for making sure nobody breaks in. The installation was very simple. We just put the sensors up and told Frontpoint. They then set everything up for us. And when we had to add a couple of sensors, they were really helpful and it was really quick how they helped us through that. Frontpoint is a high-quality system. I’ve had some accidental alarms and they called me within 30 seconds. It was very quick how they called and made sure everything was okay.

I am happy with Frontpoint. But this is a commercial building so when we did the installation, we had to modify some of the sensors to make them work right on the roll-up doors. But other than that, installing it was straightforward. It works and the quality of the equipment is decent. When we first got the system, we could arm and disarm it with our cellphone versus having to use the keypad. But it expired and we realized after that it was a trial thing. It worked nicely but it didn't interest us enough to pay for it. Now, we don't get a word on our cellphone if the door is open. Nonetheless, the system has been good so far.

I had moved into a home and I needed to get a security system. Frontpoint had the best deal going on at the time. They had reasonable prices and they provided excellent customer service. Their reps really helped me out and let me understand what it was that I was asking. I have their system for about eight months now and I enjoy it. I like the app. It's convenient for me.

We wanted some security on our new home and we saw a deal with Frontpoint through our company. So far, it has been pretty good. When I call, I usually get a hold of someone and they’re pretty nice. Also, the installation was pretty easy. There are stickers right on the door and windows. We have an app with the system and it's easy to use. I feel comfortable having the system and although I don't feel unsafe in our town to begin with, it’s better when we have it. It’s a better sense of security.

I’m a truck driver and on the road, so I purchased a security system for my wife’s safety. My parents have Frontpoint in their house so we also went with them. They have good customer service and fair price. Also, their reps were all nice and courteous and everything went well. My dad did the installation and it has been good with Frontpoint so far. I was able to find everything that fit my needs and I use the smartphone features. I like it because I’m able to look into my house and check on my dogs in the house during the daytime when my wife’s at work.

We were broken into two years ago and we also had two break-ins within a three-week period, so we needed a home security system. I wasn't getting any sleep after that second break in until we were able to get something because you hate to leave your house when stuff like that happens, and we both work. Our daughter had the Frontpoint system and she recommended it and offered to get it. We got it and we just transferred it, so we would pay for it. I feel so much safer with the system. It lets me sleep at night and lets us relax knowing the alarms are going off and that we are hooked to the police department. It is a stress-reliever.

We recently moved into a new area and then we had an incident with family members and have had unwanted stop-byes so, we wanted to make sure that our house is secure while we’re away. I also have an elderly mother in the house that I wanted to keep an eye on. When I looked up for the best-rated home security systems, as far as Consumer Reports, Frontpoint was on the top of the list. They had great sales representatives. I bought two systems with them, one for my in-law and one for my house. The set-up of the equipment was a super easy process. I probably wouldn’t go with them again if I knew how hard it was to set everything up.

I've had service with several companies in several different locations over the years. I've seen nothing to suggest that Frontpoint is any better or worse at monitoring a site than any other company, but they definitely are the WORST when it comes to disconnecting service! They will charge you and force you to have service for at least a month after you place the request to disconnect service and send them an email to confirm it. It might be in their agreement, but who is going to remember that after having the service in place for several years? As far as I can tell, it is just a way to get more money out of people.

I was moving into a house but I wasn’t gonna be there for a month. It was fully furnished in a new area and I wanted to make sure there wouldn’t be any problems with the neighborhood for break-ins. I chose Frontpoint for their ability to communicate and their pricing. The rep I dealt with was awesome. I let her know what I was looking for and she created a package for me. She sent over the information from the package, quote-wise and the promotions that were available.

I tried a couple of systems in the past and Frontpoint is much better. They're also cheaper than any other security company in the US for the same service and quality. I had to work with a Frontpoint rep over the phone and I told them exactly what I want for my house. Then they gave me different options then I picked what I wanted. Frontpoint has the best up-to-date system and everything works, so far. Also, the application that they provide to access their system is very user-friendly.

I just moved to Arizona and I had no idea what companies they have here. So, I did a Google search and Frontpoint came up with decent reviews. The installation instructions were straightforward. I was able to put the system up in 10 to 15 minutes since I only had two motion sensors to install. As soon as I installed the system, I had access on my cellphone to be able to activate and deactivate it. That was a pretty cool feature. I learned after a week or two that it was a trial and I have to pay extra to actually get that. Not a big deal, but I would have appreciated some kind of heads up on that or an explanation upfront on, “Hey, you can access this. You can turn it on and off via cellphone, but that’s only temporary.” But I’m glad I have the system since I have family and kids. That was the first thing I did when I moved to the new house and now I feel pretty good. We will always have Frontpoint.

I had a break-in and decided to get a home security system. I went with Frontpoint mostly due to the online reviews and good recommendations. I called them, talked to their rep and explained to him what I needed and where in the house I was gonna put the system. He walked me through the recommendations they had as far as what sensors to put where. The system was self-installation and was super easy to do. They sent me the box of the stuff, and I put them where they belonged. It has what I need. The quality of their system is good and functional. The cost of their service is also good. Since having the Frontpoint system in my home, my sense of security is higher. I'm able to monitor the cameras and stuff remotely. And when I'm not at home, I get notifications if the sensors go off, which is nice.

Frontpoint had better online reviews, and the reps answered my questions and provided information. Installation was pretty easy as well. The only thing that's not connected is my front door camera, and I don't think the instructions were very clear on how to connect it. But I like the app since it’s very convenient.

The place where I lived didn't allow security systems. I cancelled Frontpoint and then went back to them. The guy who sold me the system was great. Given the fact that I was a returning customer, he gave me an upgrade on some equipment and got me back up to date and all that goodness. I reinstalled everything and it was a complete pain. We had old sensors and they had backward compatibility set up with their system so, they had to work on that. I had to pop the back and do all that. Even after I did all of that, the sensors didn't align correctly with their systems and my alarm started going off for no reason at all. On top of that, even after I activated the program, Frontpoint never activated, so I just had it on test mode for six months that I was paying for it, and I had no idea it was on test mode. They remedied that and they gave me some compensation.

My sister has been with Frontpoint for a few years now. Because of that, I decided to go with them and so far, it’s been a good experience. They have a variety of features offered which are perfect for what we need here in our neighborhood and I like them. What I also like about Frontpoint is the features that we have work with the current monitors that we do have on our door from the previous one that we did have 12 years ago, so I didn’t have to go out and purchase everything. The smartphone features are good, too. If something goes off, it’s already populating on my phone within minutes and that's awesome.

I was looking for a system that would provide me with all the securities I needed, and also the cameras. That led me towards Frontpoint. While their system is almost similar to other providers I've used, like Protect America, set up is a bit hard with other systems. Upon getting Frontpoint however, I had some challenges setting up their system. Still, I was able to complete it.

I was moving into a new location, and there was a potential break-in. A homeless person was banging on my neighbor's door and that was two days prior to my move-in so I opted to get a security system. Frontpoint has the most flexible plan and it also seemed affordable. However, I've been extremely dissatisfied. I've never once activated my system and I don't even have it set up. Frontpoint started billing me incorrectly. I called them to cancel. I don't want it and I've tried to return it. They said I was a few days outside of the window, and I'm now stuck into a three-year contract. I have been absolutely livid with the entire experience. It has been an extremely frustrating process, so I regret ever calling Frontpoint.

I found Frontpoint online and with them, there was no pressure and there was nobody knocking on my door. Their customer service has been good. Also, installing the system was easy. I chose the features of my system, and so far, the overall quality of their equipment is good. I take advantage of the smartphone features once in a while and they're convenient. The system also functions well. It’s worth what I paid.

I purchased this system before a move, paying a couple hundred for all their equipment. Six months later I moved, and asked if I could cancel as I no longer needed the system. They asked me to pay 80% of the entire value of the contract for the remaining 3 years. A year later, I didn't turn on the system for over a year, and called back to see if I could cancel again, as I'd be paying for something I didn't use. Again, same response. I'd have to pay 80% of the value of the contract, even though it has been sitting unused for 80% of the 2 years I've had it and been paying for it. Pretty ridiculous rules. I'm not a fan.

We just bought this house and I always purchase home security systems when I move in to a new house. The providers are all the same although some are more expensive. With Frontpoint, I went in and chose the stuff from a website, otherwise, somebody would come to my house and sell me a system that I wanted for whatever I asked for. I talked to somebody from Frontpoint over the phone and they were friendly and nice. They asked questions of what I wanted to do.

To protect my house, I wanted to get a home security system. I was looking at the best options I had and Frontpoint seemed to have a good system going on. The sales rep was fine, but the price of the equipment was a little high. But then again, you get what you pay for. The installation was very easy and self-explanatory. I feel great that I did it. I like the smartphone features, especially where I can periodically check the house every time. Just recently, somebody rang the doorbell and instead of getting up and going through the door, I just opened my phone app and talked to the guy through my phone, which I liked. With Frontpoint, my house is well protected and I have no worries. I feel 100 times better with them than with my old provider. I have referred a friend of mine to Frontpoint and he liked the doorbell camera.

I went with Frontpoint for their convenience and price and the installation was good. I didn’t have any issues on it except for my back door. I have a door that kinda comes up. The door sensors are okay, it just didn't fit on my door and I didn’t wanna drill a hole in the wall and do all that stuff. I have to go with the motion sensor, which doesn’t really work that well. When it’s on, I walk through. Anybody can basically just walk around the room and it’s pointed towards the area. I’m kinda disappointed in that.

I've used Frontpoint security service for many years. Since it becomes too expensive comparing to other similar service, I've decided to cancel Frontpoint security service today - 2 days before the end of the month. I've already purchased a set of equipment for the service from a different company. But I was told by Frontpoint today that there is one month cancellation notice. I am surprised. This means I have to pay one extra month. It is rare for service like this needing a month notice for cancellation as there is really nothing preventing them from canceling it except for the money. I am very disappointed about their Frontpoint security policy and will not use them again.

So far, the Frontpoint system has been great. Everyone has been really helpful the many times that we needed them. The guys are always helping us out. We had to call a little bit for walk-through during the installation, but it was pretty easy.

With the Frontpoint system, you do the installation yourself but they make it pretty easy. The person over the phone did a good explaining to me what I needed and pricing it out. Also, you just pick and choose what was inside your house, what level of security you wanted, and they develop the package. The quality of the equipment is good and the features are easy to use. You can control it with your mobile phone and it is very self-explanatory and convenient to use. The Frontpoint system has been great and it’s well worth the cost.

Frontpoint was the first one I found that was self-install. Everybody at Frontpoint was nice and everything was great and smooth when I purchased the system. The quality was get-what-you-paid-for kinda thing. The packaging that Frontpoint sent was crazy and the explanation was nice. The boxes were color-coded and there were all kinds of wild stuff. The outdoor camera is good but getting the wires inside sucks. Still, I love the features in my system and I use the Frontpoint smartphone features every single day.

I've been a Frontpoint customer now for 2 1/2 years and recently when the alarm has been set off, because I forgot to deactivate it before opening a door, I've been getting automated calls asking if I want to cancel the alarm. Convenient? Maybe/maybe not. Today I set the alarm and left the house only to get an automated call stating a window alarm had gone off, would I like to cancel? Uh no, I want to speak to someone first, push phone button, wait on hold, they finally answer, verify address and password. At this point it was almost 3 minutes! They could not answer if the alarm went off when the system was set or after and would have to transfer me to technical support.

I ordered my Frontpoint System in September and was slow to install for various reasons. I signed up for the three year plan because all the reviews were very positive especially with regard to the customer service experience. As I began the process to install the system, I took the hub panel out of the box and found it was the same version sold in 2009! It is large, heavy and looks 10 years old. After some research, turns out there was a touch screen panel that was available over the last few years, but that had been discontinued due to the manufacturer no longer making it. Good news was that Frontpoint came out with a new touch pad in November.

I've always had a security system. When I moved from San Antonio to Austin, I needed to get one. My previous home was a rental and the owners of the home installed Frontpoint. When I moved, I continued with them because I’ve always liked their service. I did the switch in services while I was on the way to Austin. My mom was driving while I was making all of these calls. It was easy and seamless. They had low prices too.

My friend had a security system and it worked well so I’ve decided to get it too. This is my first experience with security systems and I had fantastic interactions with Frontpoint's customer service reps. Every time I’ve had to call for something, they've taken care of it right away. The system was easy to set up alone and use. It is an easy service and a great app. They sent me a little packet with links to all the detailed instructions so I downloaded those, and read them before I received the equipment.

I've always had a security system for 30 years and I felt safer with one. Frontpoint's sales rep was fine and she was the reason I ended up buying their system. However, the customer service of previous providers was better. Frontpoint is a little lacking there. The alarm still isn't completely installed. And then there are a number of things that are annoying, something I can't work from the app. I have to go online to do them. I got a ton of door and window alarms, and they all just say Keychain. So, it's cumbersome to go in and update it to where I put something in that's meaningful.

I looked online and saw Frontpoint. They got a good review on there. I still need to install one more equipment. The system is running but the camera is not working yet. But the cost is fair enough.

Before going with Frontpoint, I used ADT, and both of them worked well. But I decided to switch to Frontpoint since they had easy installation. It took me an hour to do the installation. The features that were offered to me are all working well. The smartphone features are very convenient. The cost of their system is good, as well as their customer service. Their reps were friendly, helpful and answered all my questions.

My girlfriend didn't feel safe and I decided to purchase a home security system. I was looking at another company and luckily, I found Frontpoint because I was about to order another one and they had a horrible customer review. Frontpoint’s customer service outdid the rest of the other companies that I was looking at. I’m paying 50 bucks a month for the service though and I can go a bit cheaper. But other than that, I'm paying for security. The system does what I needed it to do. I'm able to set my alarm. We can leave the house feeling it's a little bit protected. These Frontpoint guys are doing a fine job right now.

I want to make sure that my home is protected and I purchased a security system from Frontpoint. Their reps were cool and in less than a minute I was able to install everything. Frontpoint is a good company and I feel safe knowing that the system has been installed.

I liked the price of the Frontpoint package and its installation was easy. One time, the system went off by accident because of my cat and the response time from the people that called me was good. This is a good company - with cheap, affordable, good-quality products. Buy it.

When somebody broke into my house, although they were not successful, I decided to get a home security system. I went with Frontpoint due to their customer service reputation. The interactions I've had with their customer service reps have been good. They were very responsive. The installation of the system went well, although there's one complication right now and I haven't gotten back to them yet. The system says it's a window but it's actually a door, so I just have to change that. But the installation was relatively easy.

I was getting a security system for a business so I wanted to make sure everything was good. I chose Frontpoint based on a recommendation and the sales representative made the process very easy for me. I just told him how many doors and windows I have, and he told me what I needed. He knew what he was talking about and he knew what to do. He did really well. The installation was also simple. I had a hard time installing the actual panel but it was because I didn't know I had to take off the back. I felt dumb afterwards. Just like that, it was really easy.

A friend that I was living with temporarily referred me to Frontpoint. He was using the system as well. All the personal interactions I’ve had with their representatives have been positive. When I signed up for the system, I told them what I was looking for and what I was looking to pay. They did a good enough job of selling me on the company and the product. It’s been a good experience so far. I did a self-install of the system and it was super easy. I was done in an hour. I had a couple of hiccups with getting my wireless camera connected to my network, but other than that, everything went fine.

I had ADT as our home security system before and Frontpoint has better technology. The setup was super easy too whereas with ADT had to send someone out and they spent almost the entire day setting up their system. Frontpoint sent all of the equipment in a box and my grandma could've probably figured how to set it up. In addition, their technical support was the best of any company that I've ever dealt with. They talk to you like you're a person. They also help you understand what you're supposed to do. They have the patience to help you along the way. In terms of sales, their reps are good too. I put in an inquiry online and then they called, and they didn’t bombard me with phone calls. They weren’t pushy.

We got the Frontpoint system in our office since we were always getting broken into. They were pushy, and they said that it was either good that day or we wouldn't get it for the price or we wouldn't get the free equipment. It's $44 a month while other places are a lot cheaper than that. It's expensive and the system isn't loud enough. It wouldn’t scare off a mouse. Also, we had to change the password on it and when we tried to put it on a new phone, the password wouldn't let us. But it's fine and we'll just leave it that way. We like the quality of the system and it works as it should. If everybody forgets to disarm the system, it gives a call and lets us know in the middle of the night that it's doing something.

We were looking for a system that had some pretty solid app interfacing and Frontpoint was well recommended, but more importantly, it didn’t have any long-term service agreement. The biggest issue that I had with other vendors such as ADT or Vivint was that everything was proprietary and that you don’t actually own the equipment. You're basically leasing it and it belongs to them. With Frontpoint, I could buy equipment now and that way, I’m not nickel-and-dimed for little things. The system itself was installed super quick and I was really surprised. There were some troubleshooting issues on the original set-up, but that’s to be expected. Once everything was in, it seemed to be exactly what we were after.

Frontpoint's do-it-yourself option stood out. I don’t like to pay somebody to do something, especially when it’s as easy as it was. The quality of the product is another thing. GE Security and My Family are very respected brands. When I found out that they made Frontpoint, I didn’t think twice about jumping the gun. I contacted their customer service during the set-up process because of the issue with one of the sensors. Every time I’ve called, the wait time has been very minimal. When speaking with the reps, they address me with my first name. They also go out of their way to help me. If they didn’t have answers to one of my questions, they found someone who could. They resolved every single issue I had.

I had a couple of guys try to break in my house and due to that, I decided to get a home security system. I got on the internet and looked up with Frontpoint. Their system was a self-install and I wanted that. Frontpoint's customer service reps were helpful. They answered all my questions and got me set up. The self-installation was simple and the step-by-step was right on. It was self-explanatory. The features work well and the cost of their service is worth it. Since having Frontpoint's system, I'm much safer when I'm home.

We live in South Florida where there is a lot of bad stuff that happens. I got Frontpoint as our home security system provider for its features and price. The cost was a little high but it was probably average than other similar things. We have been with Frontpoint since September and our experience has been fine so far.

My husband has cancer and I wanted a security system in place before he’s gone. Frontpoint seemed easy. I could install it and I could disable it with someone’s phone. But the alarm is not loud enough though. We sleep on the third floor and last Christmas, we told people that the alarm was on and one of our guests left but we didn't hear the alarm. All our company got woken up and we didn't even hear it. I didn't like that we couldn't hear the alarm, and we are not deaf. We didn't wake up until the response person called us. But the response time was fair. Also, the representatives from Frontpoint have been helpful. I had a good experience with this company.

I was shopping around for a home security provider when Frontpoint gave me a good start-up deal. I would be getting more for what I was paying for ADT, which was giving me fewer options. Their team was very pleasant and flexible with what I needed. I was then able to install the system by myself. It was really easy to put everything because the pieces that we had to put on our windows were easy to apply. We've been having a good experience with Frontpoint so far. The app is easy. I like that I am able to leave the house and use my phone to turn the alarm system on or off whenever I needed to. I really like camera availability and I would like to see it added to my system.

I looked for an independent company since I didn’t want to use Comcast anymore. We weren’t looking for a huge plan since it’s a very small home and we were just comparing to what was in the Comcast service. I also looked at AT&T but if you don’t have their internet or that of Comcast, you couldn’t have the service. Frontpoint was very comparable to what I was getting with Comcast and I didn’t have to have some other internet service. I could use what I have and that was great. They could also send you everything through the mail and I was able to set it up myself. It was very easy to install. I took it out of the box and hung it on the wall.

We had a 12-year-old system in a different location and we wanted a new system when we moved into a new home. We liked the idea of a cellular and a number of friends have had a good experience with Frontpoint. The reps have been great all the way through. Every time we needed a new piece, they were very helpful in getting it put together. The self-installation was pretty good as well, but we had some cases where we had them help us out for things that were a little trickier. We got the video doorbell and the Alarm.com cameras, which they don’t specifically sell, plus the connection to a Nest thermostat that they're not involved in but you can connect because there's Z-Wave. Everything that we got work very well. We had one issue with the front door lock and they sent out a new one to replace it. We definitely feel more secure with having what we have here than if we didn’t.

My wife wanted a home security system. I Googled and Frontpoint was number one on some list. So far, we have had excellent interactions with their people and the overall quality of the equipment is excellent as well.

We had multiple home security systems in the past and we were switching area providers who had a home security system. I was looking to see what was out and Frontpoint had good reviews and when I talked with the guy about the setup and price tags, it was a no-brainer. Their reps were good, honest and upfront with the pricing. Installation was seamless too. They should offer more cameras that you could install though but they have to make some money somehow, so I understand. Other than that, equipment-wise, the quality is good and the smartphone features worked pretty well. I'm satisfied with the Frontpoint service.

First and foremost, the customer service is great. They are always available and ready to answer questions. Easy installation, no landline needed. But the actual security is their downfall. I was broken into and not only did the window breaker fail (to note, they tested it and it worked and was within 5 feet of the glass) AND they also did NOT call the police as they were supposed to when not able to reach me. So the thief had full freedom in my house.

We moved out of our previous building and our home security system provider was supposed to give the alarm system out and we would take it with us. However, when we moved into the new building, they didn't want to go and get it and they wanted us to pay for a new system which was a no for me. We switched to Frontpoint and they have been good to us. During the installation, some of the people who came in broke and stole some of the equipment but they replaced it and got everything going. Then, I wanted to change how long the minute was for you to go out and come in and everyone that I talked to was really helpful. They were not in a hurry to get me off the phone and they wanted to make sure that the system was up and running well. They achieved that and I was happy.

I liked Frontpoint's price and I have the system for seven months now. I did the installation myself and it was easy and it took 25 to 30 minutes. The features in my system are simple and easy to use. And the system does what it is intended to do.

Be careful dealing with Frontpoint's billing/customer service department. I moved, canceled my service after speaking with them directly, and they continued to bill me for 3 months. When I realized they were charging my credit card, I was told that the cancellation must be in writing. Didn't hear that when I called them. I was then told I need to give them 30 days notice per contract. So now I'll have to pay for another 30 days. Very sensitive group over there.

I moved to a new city with a small entry point for my apartment so I got Frontpoint. The sales reps answered all my questions and they delivered everything they said they were gonna deliver. During installation, however, there was a bit of a complication with the battery. It wasn’t fully charged, so it was giving me a false reading and they had to send me a new battery. Other than that, from never having a security system before, it seems like it’s everything I’ve needed. The quality of the product was good, the plastic, the accessories, and the sound. Also, the smartphone features are very easy. I turn it on and off from there and I can look at the weather. I don’t have to be home and if my daughter comes up to visit, I can turn it off from work.

I purchased a system for my home as I am a single mother when I moved to a new neighborhood. I never set up the system because I felt safe after living there for a while. I wanted to cancel and called the company. Bear in mind I have never even set up the alarm system and they want me to pay $700 to cancel. Justin from Frontpoint told me that that is their policy and I cannot speak to anyone else. Everyone is going to tell me the same thing. I have already paid $700 in fees for a system I did not use. I feel that I'm being taken for a ride. I feel like the company is not clear in telling their customers about the cancellation. Most marriages don't last 36 months, which is how long they said I am tied to them. I do not wish to be tied to them for a service I never used.

I did some research online and Frontpoint had favorable reviews and that their customer service was easy to deal with. I have three security systems from them - two in Columbus, Indiana, and one in Warrington, Indiana. As far as getting the systems installed, they were always very helpful. I ran into problems with some of the cameras and they worked with me through those things. And then I was able to get everything installed by myself without having to have any assistance. But it was nice having someone readily available I could ask questions from.

I sell real estate and I have experience with a lot of different services. I’ve been accustomed to ADT, but Frontpoint was recommended by a friend of mine who liked the service. The self-installation of the Frontpoint system is simple and it's over the phone, so they can walk you through any issues. The equipment was fairly inexpensive and it could potentially be used elsewhere. I like that this service has an app, and I could add to or remove things from it. I've had positive interactions with the reps at Frontpoint, and I haven’t had an issue with them at all. However, I had to return stuff because I couldn’t use it and they'd just credit it for something else I could use. Still, it worked out. Now my tenants are using the system, so I don’t have to interact with it much longer. My tenants haven’t had a problem figuring it out, so it has been good for me.

I did a Google search and saw reviews and I decided to try Frontpoint since the $35 fits our budget. We would have preferred someone to come out and set up the system for us, but they did stay on the phone with us. They walked us through every step as we needed that support because we are not tech savvy. However, there have been window sensors that have caused some confusion. They will not stick to the walls, and we've tried their adhesives and our own tape. That's one area that still needs to be worked on. We have the extra adhesives but they are not working. But the adhesives worked in two of the other rooms, so it can't be anything that we've done differently. Other than that, everything was set up.

We travel a lot and we wanna make sure our business was secure. We have ADT for our home but Frontpoint's customer service and pricing are better. In the beginning, they were really good at working with me on the pricing. They came back with a certain price and I wasn’t really happy with that. But the customer service representative did everything he could to get it down to a price where I was willing to do. They shipped everything out when they said they were gonna ship it, and they have followed up with me and did everything they said they would do.

We have a vacation rental house in Hawaii and I'm not around it very much. Compared with all other providers, Frontpoint got more equipment for a more reasonable monthly price. The installation of the system was super easy. I monitor my property through the system and we always arm it whenever it’s not in use. I enjoy getting notifications when the property is in use and I get those regular updates but it’s not very customizable as far as not getting notifications so frequently when the door is opened or the internal sensor is activated. I’ve looked to reduce the amount of notifications I get but it doesn’t allow me to do that. Nevertheless, I am impressed that when I called a couple of times for some technical support, I got a hold of somebody right away without any issues and they knew what to do, so that was nice.

I just purchased a home and I wanted to be safe because I was the only one living there. My brother-in-law has Frontpoint and he said that it's affordable and it works well for him. I tried to call other companies but they wanted more. Installing the Frontpoint system was easy and everything about it was simple. It is easy to arm and disarm. It also doesn’t give me any trouble.

Frontpoint does well with the upfront customer service but they don’t do well on the backend customer service. Selling me the products was no problem but installing them was a nightmare. The videos are not up-to-date with the current equipment that they sent me so, I had more questions about how to install it. Also, the doorbell didn't install correctly, so they had to send me a new one. I had to call customer service multiple times to get things fixed because they said they would fix it but nobody did and then the next person didn't know anything about it.

I’ve had some break-ins and Frontpoint had a good rating when I was looking online for a home security system. Their sales rep was very knowledgeable and helpful. Then the installation of the system was fairly easy. The instructions that came with the system were straightforward and very easy too. I just built-up the sensors because most of my doors were not flush. They also offered me quite a few features but I have to wait because of financial restrictions. Still, I like the features that are currently in my system. I was talking about it with my son last night because he’s interested in looking at a security system as well. I explained the system to him and all the features that it has. Also, the cost is reasonable and the quality of the equipment is good. Overall, Frontpoint is doing a great job.

We had ADT several years ago. I like the fact that Frontpoint was wireless whereas ADT was hooked up to our phone lines. I did a comparison of several different security systems. I checked online and Frontpoint had high ratings plus the reviews were good. Their reps answered my questions and provided information. We talked about what I needed, what would be good for me and how my house is set up. We talked through it as far as what would be the best system for me to get, and I went with a set standard.

We bought a house in Florida which we got prior to when we got a home security system, and we wanted something down there to monitor that house while we weren’t there. We googled the best easy-to-use security systems and Frontpoint came up a couple of times. Their reps were very helpful and patient with us. They worked with us when we were trying to get things set up. It helped that the instructions were easy to follow so everything went well. So far, we like Frontpoint's features. Their system is good for the money.

I have had Frontpoint for years. they have great customer service, always willing to answer questions or give help, even with installation. They are fast to respond to alarms. Their system is upgradeable and works great. Their prices is very competitive, I've never had one issue with the system, except for a sensor going bad on a 3 season room, they replaced it no questions asked. I have moved five times since I first purchased Frontpoint, I just simply remove all the sensors and install in the new house, no issues or trouble. It's a great company that I recommend.

I've had Frontpoint Home Security for the past eight or nine years, never any problems with the equipment until last week. The main keypad console reported a low battery. I called Frontpoint, to my surprise they sent me a new one free of charge and suggested I call in once it arrived to walk me thru the change. Their customer and Tech support exceed all my expectations every time I've had to call them. Great Company!

Although the area I live in is secure, I wanted a home security system just in case and I didn't wanna regret not getting one. Frontpoint's price was reasonable and the lady I talked to when I bought the system was really honest. She helped me a lot. I installed the system myself. Everything is wireless now so it was super easy to install. I called Frontpoint three times for different issues and their reps were really good. They explained to me about the sensors and the equipment I have. I'm a tech guy and I find Frontpoint's system easy to use. Even normal people can use it. Frontpoint has been awesome.

I knew someone who was very satisfied with their Frontpoint service so I chose them as well and so far, it has been excellent. Initially, the instructions were a little bit confusing, but I made a call and someone walked me through the installation and so it was a lot easier. I like the fact that I can control the system from my phone. That’s one of the best parts of it. The smartphone feature is very convenient. Nowadays, we kind of do everything on our phone, so it's nice to be able to control that as well. I also like the fact that it was very easy to install and that every time I had called them because of a question or something, they’ve been very responsive. The reps are always very polite, they're very knowledgeable about the system and how it works, and they resolved the issue that I had right away. Frontpoint is something that others should try.

The reps at Frontpoint knew exactly what they were talking about and they were able to answer all of my questions. Then, when I hooked the system up, they were very supportive. The installation was super easy and it was straightforward. Anybody that plays with video games could've hooked it up. Also, the features are pretty good. The cameras are excellent and the doorbell camera is phenomenal. I wanted to purchase other items along with it, like additional cameras that I didn’t see come with the package and I didn’t purchase them because they were like $199 a pop. There were no discounts or anything.

I wanted a home security system to feel safe. When I did my research, Frontpoint seemed like the best one for the needs that we had and so I got their system. Also, their customer service was highly rated. That was important for us. We've been with Frontpoint for four months now and so far, our experience with them has been good. I've been very pleased overall. Frontpoint has been responsive and has helped me through some things. The installation of the system was fairly easy and for the things that weren’t, I was walked through on the phone, which was good. We have felt much better since having the security system.

I used to have a different provider but Frontpoint is better cost-wise. The customer service reps were also very nice and very knowledgeable. I feel good about them helping me. I used my phone and the prompt during the installation and the instructions were easy. I also like the app. I use my phone a lot and it reminds me when I need to set my alarm because my daughter leaves after me in the morning and she doesn’t usually set it. I get an alert that reminds me that I didn’t set the alarm so I just set it on my phone.

It’s a little absurd that Frontpoint has chosen to break down some of their other options as additional payments instead of a system that those come with because I’d have bought a system with additional features like the internet and monitoring. But I’m not gonna pay for more features on a basic system that they sold me. When I got the fob, there were no instructions on how to use it. For months, I was only pushing the button one time, and that means that I was at home. It doesn't make sense and it definitely should have been explained. Also, one time the maintenance people unplugged my control panel and I didn't get a phone call about it. Other than that, I like everything. Frontpoint has the cutest marketing setup. Their system came in a box and it has numbers. You'd have to be brainless not to be able to figure it out.

We live in a pretty safe neighborhood. But we spend most of the time outside, working through the week, and I wanna be able to make sure nothing happens when we’re not home. So for peace of mind, we got a home security system. I kinda researched different companies and Frontpoint seemed to be the most reasonable one when it came to their price, so we went with them. Since day one, my experience with them has been great and I like the way they handle everything. Once we went to start with the whole process, they were very helpful in every single aspect. And every time we had a problem, which hasn’t been many, they’ve been able to assist us from the beginning to the end.

Frontpoint is one of the top-rated security and their affordable that’s why I picked them. But it’s a little different when I’m dealing with it because I got stickers for the motion sensor on the walls. They sent it to me in a packet and they only sent me one sticker instead of a couple extra ones. I have a concrete wall in my basement and it’s not staying on. It’s a little frustrating because they keep falling down. I had to go out and buy something that’s a little bit more sturdy just to hold them up.

I got broken into my new apartment I just moved into a few weeks before I got Frontpoint. I like the versatility of the deal that was offered. It was economical and feasible for me. The sales agent was very professional and he let me know all the details of the system that I was looking into. I set it up myself once it got here and everything went smoothly with it. It also performed as advertised. The features work well for me in the current set up which I’m in right now. If I was in a house or if the apartment was close to the ground, I would need more features as far as windows and things like that but we didn’t go into it because I didn’t need it. So, for the situation that I’m in right now, what I have is perfect. I was looking for minimal and it provided exactly that.

The one time I tried to call Frontpoint, I had a great interaction with customer service. Also, installation was easy and the features of the system were good. Frontpoint is better than Nest Security System which was what I had before. However, I’m unable to set a lock for when the door opens and what I have now is only motion sensor. I’m not sure how to change that or how that would work but there’s probably a way to do what I'm looking for in terms of the alarm going off when the door opens.

People break into businesses so we decided to purchase a security system and Frontpoint was the first one I found that had good reviews. The customer service has been good and the reps helped well. The installation of our system which is self-install was fairly easy for us. The alarm system is okay, but our cameras aren’t very good and I don’t much care for the computers or the cameras. Also, the magnetic strips that they put on the doors aren’t very good. They gave us cheaper, little sticky things that hold the sensors up on the doors and these don’t work well. But other than that, the quality of the other equipment seems to be good. The cost of the Frontpoint system, though, is a little higher.

Frontpoint had all the features I was looking for and had good reviews online and it has a reasonable price. Someone from Frontpoint called me and told me a little bit about the system. My package had everything in it that I wanted from a security system like the motion sensors, the cameras, the doorbell camera and then the main alarm. I talked with the sales representative and said what I wanted and they put it in the package together for me.

My experience with the reps at Frontpoint was pretty pleasant and very straightforward. The system was easy to set up. But there were limitations during the installation because we have an older house. Putting the sticky parts just had to do with rotting wood on a older house. But it was pretty easy beyond that. My house is a lot more secure with Frontpoint. But I wish there was a camera feature that was included in it. $70 is a lot of money, but it's actually worth it. The service itself is pretty nice. I ran into a situation where the electricity went out in my neighborhood, but the system still worked itself out. Once it all turned back on, everything worked out. It was really cool. I ran into some obstacles and Frontpoint still wound up being a pretty good choice. I definitely feel a lot more secure with it.

I liked the ease in which the installation went, I had another company install a computer's system and it was a hassle. Frontpoint's instructions and support was excellent. The customer service and support was available just a telephone call away. Thank you Frontpoint, when I am away I have peace of mind that you are there.

Frontpoint's reps have been nothing but helpful. Every time I’ve called, I haven't had to wait. I only had one issue when I was setting up the door lock system. The guy never mentioned that the hub has to be within a certain range for it to activate. But once I called up the customer support, they were able to explain everything to me and within five minutes, I had everything set up. Also, the app is definitely very helpful. I've always recommended Frontpoint to everyone that has asked about home security. I’ve heard of everyone else’s stories with their home security and I have yet to have a single issue with Frontpoint.

We moved to a new neighborhood and I wanted to have a home security system. I really liked the product of Frontpoint and I was pleased with the price. The set up wasn’t very difficult. I had issues with the lock though, but I think it was just my internet. But truthfully, if I have done better research, I would have just gotten the ring doorbell and did my own little security system, because I hate the price that I'm paying monthly right now. It's overpriced for the quality. I haven't been very pleased. It's like I never had enough storage for the doorbell video clips. If I wasn’t locked into the contract, I wouldn’t have it anymore. But, the people that always help me and call in, do really well. I've had situations where I was on the phone with a rep for over an hour and they took care of me. It was phenomenal.

I had some difficulty when I had ordered some additional sensors and we tried to hook those up. But I called the customer service and they helped me get it straight pretty quickly. The cost is good as well. Overall, things has been okay with Frontpoint. However, the alarms could be louder. And maybe if they had some type of external speaker I could put outside the house, so if the alarm goes off, the neighbors could be notified where they could hear it.

When we purchased the home security system from Frontpoint, I installed it myself. It was very easy. The features are okay, although a video camera would be better. But it was an additional cost so I used another video system for the video camera. Other than that, the cost of the service is a bit more expensive especially because we don't use it a lot. I would appreciate if they can make it 50%.

I like the Frontpoint system. I wanted to make sure that I didn't get a motion sensor and that I find out what I could do about that because I have dogs. They solved that problem by using those glass break sensors. I also got a key fob and I did the installation so it was not a problem. It was easy. I used the instructions and it was simple. But I always feel that instructions, no matter what it is, can always be more detailed and done with diagrams. I'm an educator and what I know is that you've gotta write stuff so that everybody can understand them, not just certain people. You may use the system all the time but you may also forget things that you do when you're doing it.

I was moving back into my house from Georgia and needed to get a security system. I called two companies and didn’t have time to talk to many others. And Frontpoint ended up winning out. Their sales person was great and seemed friendly and knowledgeable. Plus, they did a good job. We talked for 15 minutes and they talked me into getting a higher-end service. They gave me some good deals and discounts when I signed on. As long as I stay with Frontpoint for a certain amount of time, then the equipment only cost about $100. And it’s high-end equipment.

Please beware before you sign up with this company, I have had the worst experiences (yes multiple) with them. I am not reviewing the quality of service for the system, I am reviewing the horrible quality of customer service. They have abused my bank account on multiple occasions, including withdrawing 3 payments just before Christmas. They did correct the mistake, but it still happened and still caused hardship. I then submitted for my service to be cancelled, they require 30 days notice. It still was not cancelled and they withdrew unauthorized funds from my account again.

I checked Frontpoint out and they had good ratings and it looked fairly easy to install. Their customer service reps were also friendly, answered my questions and helped me out on the setup. They had professional courtesy and did the job. I'm also satisfied with the features of the system. The first control unit we got didn't function properly. But they sent me a newer version and it works just fine. You can also look at your system at the app and see how it's working. You can do anything you want with it.

Frontpoint seemed like they were more convenient as far as what I was looking for, a system that I could own without having the hassle including with the maintenance every year and trying to renew the system or the contract. And the guy that I spoke to was pretty helpful and pretty upfront to me. I purchased the system from them and the installation was very self-explanatory. Also, the reps were very helpful and walked me through how to install it and to set it all up. Even someone with no experience with hooking up a system could easily do it. I would recommend Frontpoint.

When I moved to a new place, I did a Google review of different home security provider and decided to go with Frontpoint. They have good customer service and more flexibility for the user, and their agent was patient and explained the differences. During installation, I followed the YouTube steps and most of which were self-explanatory. Initially, I was missing something. I called them back and they sent me the missing parts. Although I don't fully use the features that I have, it covers all my needs. I was just hoping the video surveillance would be in the basic bundle. I use their smartphone feature and so far, it's functioning well. But I keep getting emails every 48 hours or so saying that my phone wasn’t connected even though my phone was clearly connected to the system. Nonetheless, the overall system was operating very well and the experience was good.

The Frontpoint system can be installed easily so we signed up with them. Also, by looking at the information, they were better than the other providers security-wise. From the beginning, the whole explanation and how they send the packages were easy and very simple. I found the conversation with their reps to be good. Since I work on sales, I know when people are pushy and when they’re not pushy, and I felt there was a balance with Frontpoint's reps. When I talked to the rep, we saw what would work better for us according to the layout of the house. I also asked them for several things like the smoke detectors and sensors that were not in the package at the beginning.

The Frontpoint system has been easy to set up because it's a DIY and the customer service has been good. But I don't know how they're monitoring the system. They may be using a third party monitoring system and I guess it's different than ADT. When you set the alarm off, ADT actually gives you a call to make sure there is no problem. But Frontpoint doesn't call me. I get emails instead. We caused the system to go off by accident once and even though it was a false alarm, I just got an email from Frontpoint. I would like a more person-to-person type of approach so know there's a live person out there. On the other hand, I'm getting a good monthly rate and I'm happy with it.

I needed to get some security on a renovation property I had. I didn't have any Wi-Fi and Frontpoint was one of the few companies that I knew of. So, I went with them because I thought they'd set it up and I could get the whole system set-up without the Wi-Fi. The reps from Frontpoint were very good. They sent me the equipment and I set it up which was fairly easy.

I had just moved to a new house. After a quick internet research, there were two separate reviews sites that had Frontpoint listed in the Top three so I thought of giving them a call. I put a request through their website that I was interested and within 30 seconds, a sales representative called me and spent an hour and 15 minutes on the phone with me walking me through the company and the system. We also talked about what I would need for my house and we went through every room. He was able to get it set up and the system arrived within 48 hours.

I first got Frontpoint in 2016 on 3 year plan. Loved the customer service, tech side. As of late many sensors going offline. Went to cancel and now comes the pain 1140.00 termination fee just because I lowered my bill within one year of my contract ending. This is how they get you locked in. Instead of just having me pay the difference (about 100.00) they got me for 1140.00. Insane business practice. Will ensure I let others know.

I purchased the system with Frontpoint and had no issue installing them, which made me felt confident on the service of Frontpoint. I had the App installed in my cellular phone which help me see and armed/disarmed my system away from home. However, few weeks ago, while I was abroad, I could not be able to see anything from my home from the app except Frontpoint logo. I thought my phone and the browser had some issues, I uninstalled and re-installed the App and still saw nothing.

I first attempted to temporarily cancel service to the alarm system due to us moving. I was then put on hold with 42 callers ahead of me and a wait time of 43 minutes. Finding this completely unacceptable I hung up and called back to talk to a supervisor. The supervisor then told me he could put me on a temporary hold by waiving the next to months bills. Seeing how this was not mentioned in the first place I decided to cancel altogether. When I was placed on hold again to wait for tech support there was now 45 callers ahead of me... on a Monday 2/4/19. This customer service was professional unlike COMCAST, which is the worst ever, but this wait time is horrible. Although the supervisor told me it was not the case I wonder if I would be waiting longer if I wanted to give them more money by upgrading.

FrontPoint is financial based and not for the customer. BUYER BEWARE! I purchased the services 14 months ago when I moved into my new house and loved it. Frontpoint worked great, then last December my equipment began to malfunction. This malfunction prevented me from arming my home. I contacted FrontPoint and received horrible customer service and no immediate solution to my problem. The technical support specialist told me to go the store and purchase new pieces to trouble their equipment. For 3 weeks I called, emailed, and pleaded with Frontpoint to make my home secure. My complaints were met with deaf ears. The problem was: their equipment wasn't allowing my system to arm; therefore, my home was constantly not secure.

I moved into a new house and the builders didn't install a home security system with the construction of the house. I did a lot of research online and I narrowed the choice down to two, one being Frontpoint. The feedback on the internet for Frontpoint on the customer side of things was very high, consensus-wise. That was my deciding factor and I have not been disappointed yet.

We have several homes and there was a rental that we ended up buying. We’re not there all the time so we decided to put a security system in. When I started with Frontpoint, I did everything online and had very little interaction with any of their customer service people. I talked to one person who helped me with the door and window contacts including how many windows. That went smoothly and everything I was told came in the box. I did a good job of researching what I want so there weren’t any surprises for me and I got everything that I wanted and asked for. The security system was easy to install too. It was the first time I did the do-it-yourself security system and I’ve been okay with it. I’ve got CPI which is an alarm.com equipment and Frontpoint is as good. So far, everything has been fine.

My husband and I have two kids, and sometimes, he's out of town so I wanted something more than just my dog and my gun for security. When I had done some reading, Frontpoint said that they used wireless network instead of telephone lines. That way, the connection couldn't be cut. Frontpoint's reps were super friendly. They answered all of my questions and made sure that I knew how the system would work. But I don't really have to do much. I just push the buttons on my modem thing and it’s all good. I like the system and its cost. I know a lot of the other companies who charge a lot more and they're not as good a quality.

My children are in the house and I wanted to be able to see them while I was away. Frontpoint is cost-effective and they have very good ratings. The first time I got the initial cost, it was a little higher than before. It took me about 20 days before I decided whether or not I was gonna keep it. I told them I didn't know if I wanna do this, so they gave me a $10 discount on the rate. Having the system is okay, though we just have to be careful that the sensors are not moved. There was one time where I had a delay, but I was able to see it and they sent me a message. I'm able to go online if I have to, and I'm also able to use my phone. The system has cameras which I enjoy. I have the option to record if I want to, I could run the system when I leave the house and I'm able to log in and see the times the doors were opened and closed.

I was with Vivint for about six years and when I moved, they messed up. The system wasn't as good and I kept having problems with the billing, so I canceled my contract with them. So, I Googled, went with the reviews, and switched to Frontpoint. With them, I didn't have the hassle that I had with Vivint's customer service. Also, when I told the sales rep what I needed, she gave me a good price. As a matter of fact, the package I got had an extra glass breakage with it. But at first, the breakage didn't work, so I had the it returned, which wasn't a problem.

My son-in-law and my daughter had just gotten Frontpoint for their new home, and they bought it for us. We got the alarm, the security system and the fire alarm. It has been okay for us, has helped us in our life in being more secure, and it makes us worriless about what can happen. The installation was okay, too. When the alarm went off at the beginning, we dealt with the reps. We also had a little bit of a hard time adjusting to it, and, still, sometimes, I forget that it is on. Otherwise, it has been very helpful, and we are satisfied with it. I would recommend it.

My son had set up a Frontpoint system at our business and then he masterminded another one for my house. In dealing with Frontpoint’s customer service, sometimes it's a recorded message and sometimes, it's a real person but it all seems to be professional and right on. Installing the system was easy, the features offered were very good and the cost was appropriate.

We liked Frontpoint's wireless option. And the first time I spoke to them, they made sure that I knew all the qualifying answers to the questions that I asked. However, they said that right away we would set up with a distress alarm code. That never happened. So, we had to call back and tell them we need a distress code. The other day when Martin had gone to work, he alarmed the alarm, but he put alarmed away. My son and I were still sleeping in the house, and when my son got up to go to school, the camera didn’t detect that there was moving in the house. He made breakfast, walked around the house, and turned on the TV while it was under armed away, and it did not trigger anything like we were told it supposed to do. I had to call them and figure out why the cameras didn’t detect the motion like they told us it was going to do.

Somebody recommended Frontpoint to us, and we decided to purchase a home security system from them due to the technology with the thermostats in the front door and also because of overnight rentals. Their cost is also a good value and the interactions with their customer service reps have all been good. At the very first, I had a bit of a problem with the thermostat about getting them configured right on the app as far as where the wires hook up, so we could control it properly. But once I figured it out, it was not an issue. I like the features that we have. With the overnight rentals, we have to change the user codes frequently on guest terms, and the system works well for us to help us facilitate managing our properties from 300 miles away.

I moved to a new house, and I had different security systems. But Frontpoint uses the same generation of devices I was using and the same sensors on the doors and windows. Also, I was researching for different companies, and Frontpoint was the one that had the best reviews so far. I did a few calls with Frontpoint's reps, and they were helpful. I knew exactly what I wanted and it was a straightforward call.

I had a break-in of both my cars and I had the Xfinity service. All my neighbors had videos of these people who did 32 cars that night. Their videos were nice and crystal clear and I went to mine and my Xfinity didn’t record. For some reason, there was a failure of the system and they weren't hosting the recordings. That was not very good. So, I went with Frontpoint and I put in a fairly expensive system. The reps were very professional when I called. Also, iIt's Alarm.com stuff, so it's okay.

When I talked to the Frontpoint rep, I got a pretty good understanding of the system and the way it's set up and the way it operates. We're still getting used to the system, but it's been easy. I've had some battery issues, but it has been resolved. The features are good. But there's some things that I would have done differently, like I wouldn't have bought glass-breakage sensors and I would have bought more of the movement sensors. Overall, the system has been pretty good and I definitely feel better about my security.

We wanted to make sure that we could see what's going on around the house when we're not there and so we purchased a home security system. My son did some research and he told us that Frontpoint was one of the better options out there so we went with that. Everything has been pleasant with the customer service department. We've had an issue at one point in time with a smoke alarm that went off due to some construction but they worked through it, turned the fire department around and handled it from start to finish. We also had one motion sensor that came undone and has fallen off the wall but they sent us new stuff out. It has been a good experience all the way. The installation has been easy as well.

I was ready to switch to cellular because I wanted to get away from the wired system. I read a lot of online reviews saying that Frontpoint was very good at customer service. Setting up the system was very easy, although I ran into a problem with one of the items that came. There was something wrong with it and I had a hard time communicating with the person on the other end of the phone. It was just a volume thing because I have a hearing impairment and I had asked if I could speak with someone else, but they were really hesitant to switch me over to someone else. So, it was a very long, painful process to go through. Other than that, I had called them one other time and I spoke with someone else entirely, and it was fine.

I'm a snowbird so I'm not at my house all the time. I don’t spend five days a month there. Frontpoint's customer service told me their price and what their system does. We then signed up. Our interaction was very brief but we liked it. I set up that system myself and there were no difficulties. I bought a couple of cameras from them right from the get-go so I was able to lock these on. It took a morning to get everything installed. It's just to extend to beyond that which is the difficulty I have. That's one area that maybe Frontpoint should improve on because I'd like to put a few more cameras up there, but I don't know who would install them.

I had problems with ADT as their system didn't work right so I made the decision to switch. My interactions with Frontpoint's reps were good. I’m technology challenged and screwdriver challenged, but the installation wasn't hard at all and took 45 minutes. Also, the system's functionality and performance were good for me. The smart features are good as well. There is an upgrade on the doorbell cam and one can talk really loudly to the people who are standing outside of the door through the doorbell.