Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.
Pros & Cons
- Month-to-month service available
- Compatible with Alexa and Google Home
- Build-your-own system option
- No professional installation option
- No lifetime warranty on equipment
Frontpoint security systems offer high-tech equipment and 24-hour professional monitoring. If you don’t mind installing it yourself, a Frontpoint alarm system could be a smart option for home protection.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,240,869 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I was getting rid of Comcast because Comcast couldn’t send fire alarms to the fire department. I then decided to go with Frontpoint. The interaction was okay as far as setting up the installation with Frontpoint was concerned. They mailed their product, I followed the instructions and set it up. I contacted their customer service when the stickies on the equipment didn't stick very well and a couple of them fell off and broke. Frontpoint sent me a new one, and I got more stickies.
My wife was feeling insecure, so I looked online for a security system. We have blackouts here occasionally because we’re in the woods, in the country and I liked that the Frontpoint system doesn’t go down when the wires are cut and the electricity stops. I went with a basic package with the doorbell but I wish there was at least a two-package special deal because theirs is a little expensive. Also, I did the installation and I had two questions on how to set it up, but that was no big deal. I was gonna call up because the system got unplugged and it went down for a moment which was weird. It was supposed to stay on. Other than that, it’s okay and the system's smartphone features are pretty cool. I’m satisfied with Frontpoint.
Frontpoint had a streamlined process for how they called us back very quickly. We put in a request online and they called us back within an hour. The person that we spoke to on the phone was really helpful. He was very informative about what the company offered and he helped us to tailor the equipment that we needed based on our lifestyle and our house. He didn’t try to sell us things that weren’t necessary. Not every company is like that. Plus, he was super friendly and he took a lot of time to work with us to make sure that we got all the stuff that we needed.
My husband did the installation and it did not take him very long at all. We were actually in the process of doing some renovation, so we installed the Frontpoint equipment before we had the work done so that we would make sure that our house was secure while we were having contractors in and out. Then, we had to take some of the equipment down just to accommodate the renovation and we reinstalled it and that was really easy to do too. There were a couple of power outages and we get notifications for those but there were no weird false alarms. We were having some construction done in our house, so the glass break sensors would go off a lot. We just turned them off for the time that we were having the hammering happening.
We use the app on our phone all the time and we love it. I’m glad that we upgraded to that because we definitely use it more often and it helps us to use the system more because we don’t always remember to arm it until after we’re gone. If we only have the key fob, the system wouldn’t really be used as much. When we’re heading out for the evening, we can just arm and disarm it when we need to. There’s peace of mind knowing that we can turn it off for our neighbor to come in to let our dogs out and then turn it right back on. My husband travels for work and having a security system helps me feel a lot more comfortable when I’m on my own during the week.
Frontpoint’s 30 day cancellation policy is very misleading. I’ve been a long time customer, and I was no longer in a contract but month to month. I had quickly sold my house, and I was waiting until I knew with certainty that we were going to settlement. On February 10th, I called to cancel and I was told I had to pay for the rest of February and for the FULL month of March. To add to my frustration, I was told if the buyer took over my account, the buyer would NOT be charged for March, and I would receive a full refund. If they were willing to give me a full refund for one month if they got a new customer, why couldn’t they prorate March’s payment so I was only paying for 30 days. Apparently, there is no consideration for being a long time, loyal customer! How infuriating!
We have always lived in an area that I was familiar with and where we felt comfortable. Plus, I knew my neighbors well. So, when we moved in our first purchased home, I didn't know the area nor the neighbors. I went back and forth between Arlo, Nest or an actual home security and I ended up going with Frontpoint for the deals that came through. Also, the previous homeowner had a Frontpoint sticker on the house so I looked it up and their reviews were high and most of the ratings were about their customer service. I was going to go with home surveillance cameras and the gentleman I spoke with initially answered and helped me order my package. He had the best service and I went with Frontpoint mainly because of him.
I was told that everything would come labeled and it was. The installation was easy and we installed the system within a couple of minutes. However, the smoke detector went off four times. My husband cooks with his cast iron so I will probably move the smoke detector because it tends to sound off. Frontpoint’s original cost looked quite more expensive than the competitors but once you add all the things that you would have package-wise for Frontpoint versus ADT, it's the same price. So, it’s 100% Frontpoint.
Our insurance company gave us a discount if we use Frontpoint, and Frontpoint was competitive in all of the other places here. I've had very good interactions with their reps, and installation was very easy. We're new with all this still, and we use the smartphone feature the most. I've been happy with the cost of the system and I'm 100% satisfied with all of the features that are offered in my package.
I researched online and Frontpoint was rated high for customer service and equipment. When I was first setting the system up, their reps were helpful. They made it simple. I’m in construction, so the installation wasn’t a big deal. On the edge of the doors though, it has a certain type of trim that the sensors don’t sit well. So, I had to chip out a little bit off of my door trim to get the sensor flush and for it to work. Also, when the door slams, some of the sensors that are on the wall fall off. I have to get new adhesive to make them stick on there. Frontpoint also didn’t offer any kind of security camera. I asked and they said that they don’t do security cameras which was a big deal for me. I had to go with someone else for that. Still, my Frontpoint system has changed my sense of security. I’ve also learned how to use the smartphone features which are pretty simple.
We’ve had a terrible experience with Frontpoint. Their service team is non responsive and difficult to get in touch with. To add insult to injury they don’t even process requests. We sold the house and tried transfer the system and they dropped the ball again. After many calls we moved forward with a different, more reliable and responsive security system. The worst part is...they still are charging us even though we’ve attempted to cancel multiple occasions. I would definitely recommend against Frontpoint.
I very recently switched to Frontpoint because I was having problems with my prior alarm company (Brinks). The Frontpoint salesman told me that the problems I was experiencing with Brinks wouldn't occur with their system because it was completely cellular. I did the 30-day trial period, and the system seemed adequate for my needs. After the first month, though, I started experiencing problems with the equipment. Every time a sensor fails, I call customer support and they suggest a fix that seems to work temporarily -- and then, a few weeks later, something else fails.
It's true that Frontpoint customer service is much better to deal with than that of other companies. The tech support team members are polite and seem genuinely interested in helping you out. But that doesn't mean that I want to call them every few weeks because of faulty equipment (that I paid a lot of money for). I'm now stuck in a 3-year contract with an expensive alarm system that doesn't seem to work properly and is a constant source of frustration. I do not recommend this company at all.
We moved out to the country and I work on the weekends and my wife is in the house. I wanted something to cover her while I was out of the house. I liked the ease that came with the Frontpoint system and that I have more control over it. I got to pick where everything went. The Frontpoint reps asked me what features I wanted and I basically told them. They’re great to work with and they answered all of my questions. Everybody that I talked to there has been great. Installation was easy. The system came with instructions and it was very simple. Also, the equipment quality seems good to me. We use the smartphone features to turn the system on and off and we have been loving it. Since having Frontpoint installed, I feel better with my wife being home alone.
I shopped for a few different security systems and Frontpoint was affordable than the rest. Their customer service is good and they get to the point, so I cannot complain about that. I did the installation of my system myself and it was easy and simple for the most part. The equipment itself is good and in terms of quality, it is all right. However, I don’t know if I wanna keep the system or not because I am converting my whole house into a smart home and Frontpoint is not connected to my Google or smart home system. So, I’m trying to decide if I want the system connected or not. If I could get my security system to work with my Google Home, then I’ll be 100% satisfied with the whole product itself. I spoke to their customer service briefly about it and they said that they don't plan on going towards that route right now -- they don't have any ties with Google as of yet.
When I talk to the salespeople at Frontpoint they told me that I would have a package that included a smartphone app and did not tell me that the smartphone app was only a trial. In the contract it states for a trial period. I believed what the salesperson said and signed the contract right away without reading and to my disappointment the app disappeared and when I called they wanted $10 more a month for access. My experience in the past with Protect America and ADT this is a free service that comes along with it. I am very disappointed in the misrepresentation from their sales group. Also for service if you have technical issues they're only available during the week and business hours. Protect America and ADT are available 24 seven as it should be with an alarm service. Very disappointed that I got stuck in a three-year contract with these guys. Never again.
This was extremely easy to set up and customer service is extremely helpful. I'm over 66 and not tech savvy so if I can do this anyone can do it. I feel very secure. Any time I have a question they are always there to help.
My best friend has Frontpoint, so she told me to go with them. I like that the system is wireless and nobody can cut wires and disable it. Also, my interaction with the sales rep was very good and I even ordered more stuff. I used the coupon but it was only for one thing and I thought it was for whatever was in my cart. They gave me the whole cart with the coupon although they didn’t have to do that. I did the installation myself which was easy and I customized my system as well. I got the carbon monoxide feature and then I got a smoke detector, so if something goes off and I'm not home, they would call the firefighters to come get my cats. That was awesome. Then, for the windows, they have a detector not only if someone opens them, but if they were shattered as well. Lastly, the cost was good. It was less than $40 a month.
My wife wanted a security system, and the reps at Frontpoint were all good. I installed the system and it was easy to do. I use the smartphone feature which I find convenient. Plus the cost is fair.
When we bought a new home, we decided to purchase a security system. We went with Frontpoint and their guy seemed knowledgeable, fair and straightforward. He went through the different options. He was good and allowed us to go through each room of our house and what we needed. I set the system up myself and it seemed pretty simple. So far, the quality of the system has been good and when we’re away, our sense of security has been a little better. Frontpoint should keep being honest and straightforward during the sales process. I would recommend them.
My wife cared for a home security system more than I did and she just felt safer with Frontpoint. The previous provider we had was more expensive, but, so far, Frontpoint has been always more secure. We’ve had a lot of issues, however, with false alarms. We've had Frontpoint for about a year now and it has been every month that we had an issue with the system. It seems like it is always about a month a period that the false alarm happens for some reason. The representatives from Frontpoint were fine, but they didn’t know what to do because I kept having the same issue. All they kept doing was send me new equipment, but that didn’t do anything to fix it. They were stuck on what to do anymore. I hope that the issue has been taken care of. But, overall, they were nice. Everything else works fine.
Frontpoint's sales rep was nice. They were knowledgeable and they answered all my questions. The installation was pretty easy and self-explanatory. However, I wish I had been told more about the features and qualities of the actual unit -- the unit should be improved. One time, when the fire alarm went off and they called, I had questions, but nobody gave answers. Then they referenced parts and pieces, but they were for another unit. The system is nice for peace of mind, but it's not worth 1,800 bucks in three years.
I did a comparative analysis on security systems and Frontpoint came very strong compared to all the others. I liked the fact that I could do the self-install and it was very easy. It also came recommended by the people. Also, their customer service is outstanding. I had a problem with one of my devices and they responded quickly. They sent me out a new one. The device was broken when I got it and that fixed the problem. I'm happy with the features, too. It looks like there were a lot more capabilities that I'm not using right now but otherwise, I love it. I also love the fact that I've got the app and a panel so it gives me all the things. Also, the cost was reasonable and modest. The quality is good and everything is working great.
I loved this company, they treated us well for years so don't take this as a negative review of FrontPoint's monitoring. This is a warning that if you ever want to leave their service you will pay a price. It took me hours of time and ultimately $250 of "monitoring" on equipment that was disconnected when I first requested the cancelation to actually get out of the service. Up to this point I was a evangelist for FrontPoint but I cannot in good conscience recommend that anyone do business with this company especially considering the new alternatives on the market like Nest and Ring that provide better equipment at lower costs and monitoring that is at a fraction of what FrontPoint charges. Plus when you leave the aforementioned services Ring and Nest they cancel their services immediately and won't charge you for 90 days of 'service' after the cancellation. Be cautious.
I needed something to drive a psycho out and Frontpoint seemed like a good security system. I did the installation myself and it was easy, and every time I called their customer service reps, they were very helpful. The features in my system are good, although I do not like that I get so many videos and it seems that the traffic going by sets it off a lot. Other than that, the quality and function are fine and the cost is okay. I like having the app in there too.
The Frontpoint system is good. The only problem is I had to install it and I didn't have much knowledge about that. We still had some issues because sometimes the sensors didn't work much. But so far, everything is okay. Their customer service works sometimes when we talk to them. However, if anything goes wrong, they do not come for the service call
I got burglarized and I decided to purchase a home security system. I don’t live here full-time and I have a lot of tools in my garage because I’m a contractor. There’s a car here too. I was pleased with the Frontpoint reps on the phone. They were helpful and got right on it. Installation was simple. I didn’t understand a couple of things, so I called and they helped me get it all straightened out. Every time I talked to Frontpoint, they’ve been very good. Also, I set the alarm off by accident, so I know it works. One time, I forgot to set it when I left but I was able to set it through my phone.
I got a new house and decided to purchase a home security system and Frontpoint seemed like it's a good system. Their reps were friendly and helpful and installing the system was very easy. The features all seem to work and the cost is in line.
I wanted to get a home security system to protect my home and monitor activity. When my kids go to school and come home, the doorbell camera, with the camera, could alarm me and I would be able to hear what's going. Another thing is the fire alarm system. If I'm not at home and something goes wrong, it will help me to get the firefighters to come to my home. Also, in order to get a discount from my home insurance provider, I needed to have a home security system. I then went online and did research on different providers. I saw Frontpoint's reviews and I found them to be very competitive. Vivint and Frontpoint were the two leading companies, but I decided to get Frontpoint's services because they were the top rated in many places.
The salespeople I talked to on the phone were happy and they helped me a lot. They also got me some of the discounts on some of the products. I chose the top-notch tech to go on my house - the best movie video camera, the doorbell camera, and the touchpad panel. I ordered those months earlier when I was planning to buy a house and they came when I got into the house. What was delivered to me, however, was a manual panel. That made me dissatisfied with Frontpoint's sales dept. The people I spoke to when we were making the agreement confirmed that I would be getting the touch panel. Also, everyone at the top knows whatever price was locked.
When I called them about what happened, they told me that what I got was what I was supposed to get and if I wanted the touchpad panel, I needed to pay extra. I thought of returning all the equipment that I have but then I decided to use them. The system is working. Frontpoint keeps on calling me for any kind of alarm, but I like it.
I had a Frontpoint system for 3+ years and it was relatively trouble-free. Easy installation, good technical support on the phone, the equipment worked as needed (except the motion detectors what sent out false alarms I ended up taking off-line). My problems with Frontpoint started after I sold the house and tried to cancel the account. After 4 calls and lots of run-around I was informed that I needed to provide a 30 day written notice of termination of the service. Yes, I had an online portal but you couldn't give notice through your account. This was ONLY to make it harder to end the contract.
It was after FOUR calls to Frontpoint they told me about the written notice and tried to tell me that they had informed me from the first call. This was UNTRUE. At this point I understood that I was dealing with a shady business. Also, when I asked to speak to a supervisor I was summarily informed that there was no process at Frontpoint to speak to someone in charge. I tried to take my credit card off the account from my online Frontpoint portal and couldn't unless I supplied a different valid card number. I do not have much faith that this will end without bogus charges for a security system in a house I no longer live in and for a service I tried to cancel well over a month ago. If you go with Frontpoint, use caution - they are not forthright or honest.
I bought a house out in the mountains and it’s 10 minutes away from the nearest police station or fire department. I wanted to make sure that when I'm away from home, I have peace of mind that my house is secure. Frontpoint’s prices were right for the services they offered and they seemed to have great reviews online. I did a lot of research and they seemed to be a reputable company which was why I chose them. I’ve only had to speak with a few people since I’ve had the system put in but everybody that I’ve spoken with has not only been very friendly but extremely knowledgeable.
I did the installation myself and it was extremely easy and simple. I had a few issues because I was in the middle of nowhere and my connectivity was a little bit tricky to get. I had to find where in the house had the best signal but one of the techs stayed on the phone with me for a really long time to help with that. He was super patient and he had great phone etiquette. He walked me through what to do and he gave me steps to write down so that I didn’t have to call back if I ever wanted to run the test again. I was happy with it.
I like the features that the system offered but with the basic package that I have, it doesn’t give me the option to manage my system online. It tells me if it’s armed but I can only look at what’s active on the system. I can’t arm and disarm my system through an app and without paying for the next level of membership, which is another $10 or $15 a month. I didn’t feel that for the extra money per month, it was worth having that access but it kinda is. I like having the ability to be online miles away from my house and check my security system and turn the security system on from my phone. Frontpoint should offer the online option for the basic package but other than that, I’m very happy with the product, the services and the customer service. The system is very easy to use and as far as the cost for the value, it’s a very good deal.
I'd recommend Frontpoint. They seemed very straightforward and simple, and we heard a good review about them by someone we knew. Everyone at Frontpoint is on the ball, familiar with the product, and answers questions quickly. So, we have been very happy with everyone we've spoken to. Installing the system was very easy and straightforward. The base unit is easy to operate and understand. And the door sensors also installed easily enough, and they seem to always work. I'm also comfortable with what we've been paying. It was my wife's preference that we get Frontpoint. And having the system has helped in our sense of security. If I'm out of the house but she's still there, I'll often turn it on and I feel like since we've had it, my wife's more at ease when I get home.
We moved to a new area and I was searching for a home security company. Frontpoint popped up with good reviews, so I called them. They gave me some good deals and I chose to go with them. Everyone’s been spot on and the installation was okay. But I have to get ahold of them because I need to get a new sensor to the front door. Other than that, the installation was relatively simple and the system has good features. We used AT&T before but Frontpoint’s better.
I purchased a new home and I wanted to have it well-secured. I read the reviews of home security companies online and Frontpoint was one of the best that I’ve seen that fit my need. Their reps were very helpful and friendly. The installation was very easy, surprisingly. It only took 15-20 minutes. I got standard package with the doors and window sensors, and I like the features. They're really good although adding more sensors would be nice for the total home security. I would like to have some more window sensors in the future. The quality is really good and I like the app that I’m able to arm and disarm the system if I’m not home. The Frontpoint system makes us feel a lot more secure knowing that Frontpoint is monitoring the system 24/7.
I took the Frontpoint security system that I got from one house and put it into another house. I got a contract with them for three years, so I thought I might as well keep it. The transfer was easy to do and when I had interactions with their reps, everything went smoothly.
I stay in an apartment and my wife and daughter are home alone a lot. They wanted to get a security system. That way, we can monitor the house, have a camera in there to check out anything that’s going on in the house and I could communicate with them when I need to. Frontpoint's quick and easy process made me want to use them. They ship everything in the mail and the system is easy to hook up. You can do everything in an instant. Plus, their rep was good. He was very patient, helpful, and knew a lot about the system and what we needed. I was impressed with the fact that we could e-sign everything. The three-year contract is long though. Once you’re in it, you’re stuck.
The self-install was simple, but I had a little bit of trouble with the camera at first. It took a while to synchronize with my WiFi. Plus, the steps setting it up could’ve been shorter. Each step took an extra amount of minutes and after you've done what you had to do, it had to load a lot of different things. But other than that, everything was seamless. The features and quality are really good. We use the smartphone features all the time and they're easy to access. I can use my fingerprint to log in and access everything quickly. My family knows where we have the security system and if anything were to happen, we can use Frontpoint.
I purchased a home security system as a preventative measure and even though I've been with the company for less than a year, and I feel secure. Frontpoint was the better product, and the installation was fairly easy. The system and its features are fine.
My best friend had Frontpoint and she liked their service. I went with them as well and found that their reps were very friendly and good at following up. I had a friend help me install their system and I have liked the features that come with it so far. Though, I wish that their monthly fee was lower, I feel more secure at night with my Frontpoint system.
The installation call for my Frontpoint system was a little rough. I was looking for help, it made me feel like I was stupid. I was asking about why sensors were not showing up in the right order and it turned out that I hadn't installed three garage sensors and those were messing up my installation. With the information all in front of them, they just doggedly kept talking to me like I didn't know what I was talking about. But other than that, things has been good and the system has increased my sense of security.
I’m an AT&T employee but their security didn’t cover the area I moved in. I did an internet research and Frontpoint came out on top. With their system, I know that I have what I need and installing it was a piece of cake. It also lowers my insurance and I feel more secure with their system in my house.
I had someone going in and out of my apartment without my knowledge. I researched home security systems and Frontpoint was said to be number one. I got Frontpoint and the representatives were courteous and knowledgeable. I utilized the instructions and it was a very easy and consumer-friendly installation. The features offered in the system are fine and the quality of the equipment is very good. It works very well that it's so easy. Also, the cost is very reasonable for what I've got. Now, I feel rather secure. I use the app on my phone and I like that I get a message when my door is open any time. I could tell who's going in and out of my house at all times. If my door is open without my knowledge and my alarm is set off, they call me immediately to see if I need the policemen sent out or anything. So, Frontpoint is great.
I did a Google search and Frontpoint was the top rank to customer service security system, so I went with that option. They streamlined the process of getting the system set up and doing it yourself. Also, I like the timeliness of whenever they pick up the phone when I wanna reach out and call them. It is a super quick turnover and I am never on hold. The customer service aspect is really phenomenal.
The equipment itself is excellent. The only issue I had on the installation was that they gave three double-sided tape strips for the panel and the panel fell off the wall one night because of those strips. It didn't hold the panel and that crashed my system, so it triggered the alarm and woke us up out of our sleep in the middle of the night. It was traumatizing all because of the tapes. Everything else is fine and it is more than what is required from it, but the panel weighs the most and it should require the most care.
The instructions for setting up the system were thorough, but I still had to call in to make sure that I was doing something right. It could be beneficial if Frontpoint has somebody walk through those instructions when they write the instructions and make sure or see what the hiccups are or why people can mess up. I ran into a hiccup and I mentioned the system falling off the wall, so there was something with the quality of the tape or something with the instructions that could be a bit more thorough. Other than that, Frontpoint is doing a good job.
I needed a home security system and Frontpoint had a good introductory offer. I had a good interaction with the representative and they were very informative. They helped me make the right decision to figure out exactly what I needed for my home. My son did the installation for me and there was a number we called for assistance. The installation was easy and my son took about an hour and a half to do everything. Then we had a little bit of trouble with some of the sensors not sticking in different places in the house. It just has to be with the adhesive things that they sent with it. Also, it was very cold so when I put one on the garage door, it didn't adhere very well to the metal. So, I just bought a different kind of adhesive sticky for the back.
I'm happy so far with the features that are offered in the package. I travel a lot since I'm a truck driver and I have two adult children who live at home, so I like the smartphone features a lot. It's easy to use and it provides the information no matter where I'm at. The overall functionality and performance of the system are great. While I found out later that there were cheaper alternatives that I could have gone with, the cost was affordable because of the introductory deal that I got. I feel safer now and I am very satisfied with the Frontpoint system in general. So if you are interested in the type of security that I bought, Frontpoint is a good company to go with.
The Frontpoint rep I talked to was very polite. I got everything, but I'm still trying to get the cameras so when I'm not at home, I could see who goes into my house. The installation was easy and I did it myself. Plus, the system is helpful. I was away from home and one of my monitors fell off. It alerted me and the police. Everybody should have Frontpoint because it's very cheap to get. I've been relaxed since I got it.
There were some break-ins in my area. Frontpoint was one with the upgraded systems and they had better ratings, so I went with them. The person I dealt with was very helpful and knowledgeable. I typically have lots of questions when I sign up for stuff and he explained everything. Then I did the installation myself and it took me 10 minutes to do it. I feel a little more secure now that I have Frontpoint. I also like the app that I can use to activate the system whenever I’m not home.
**** WARNING **** FRONTPOINT IS A BUNCH OF SCAMMERS. We are so upset with this horrible company we want to expose their little scam they do on people and hope nobody else has this happen! A couple years ago we signed up with Frontpoint and never ended up using the service. We decided to take the alarm system out but a deal is a deal. We were under contract so we continued to pay our monthly payment of 45 bucks. Never complained but told Frontpoint when our contract is up we want to cancel.
Every time we called in to remind them of this they would always in so many words say, "Yeah no problem. You just have X amount of payments left then you can call in and cancel." Well that time came and we paid our last payment and requested to cancel (just like when we called in 2 months ago to confirm how many months we have left on our contract and tell them again we will be canceling) which they then transfer you department to department finally getting to someone who tries to stop me. I said, "No. We have told you guys numerous times we want to cancel" so he goes, "Ok. All I have to do is send you an email and you just need to reply to it and say you want to cancel?" This sounded a little strange but I said, "Ok. Do I do this with you on the phone or just wait for the email?" He goes, "Oh no. You just email me back and I take care of the rest."
Well here's the scam part. Oh you think you can just cancel? Haha. I don't think so buddy! Not only do you have to give them written 30 day notice, but if you notify them before a certain date or after a certain date you have to pay another month and it wont be canceled! Talk about a pyramid scheme! I also notice on the email they put in there "per our conversation" yet they don't say anything about this whatsoever! EVERY SINGLE TIME we've called in not at one point has anybody EVER said, "Oh by the way when your contract is up we get to scam you out of another 45 dollars for no reason other than we're greedy."
I am so upset. I hate being punked out of money for no reason. Shame on me for going with Frontpoint. Yeah that's my fault but shame on shady Frontpoint for never (I'm sure on purpose) telling me about this scam of allowing them to bill us an extra month. They knew damn well I wanted to cancel. We have called in so many times and hopefully whoever reads this decides to go with another company instead.
We appreciate you taking the time to bring your concerns to our attention. We first would like to sincerely apologize for the negative experience you have had with us, as it is never our goal here at Frontpoint. We pride ourselves on our transparency and never want our customers to feel "scammed." Rest assured, one of our Account Supervisors will be reaching out to make this situation right for you and your family. Thanks again for your feedback and we look forward to speaking with you soon.
I was just looking for a security system and googled “Best security near me”. Frontpoint was the first one that came up. My interactions with their reps were pretty simple and straightforward. I knew exactly what system I wanted and what I wanted to have. It was just a matter of figuring out how many windows and doors. The installation was pretty simple as well. Although I had a problem with one of my cameras, once I got that figured out, it was a piece of cake. It took me an hour to install everything. I was trying to add a camera yesterday and couldn’t figure it out. I called Frontpoint's technical services. It has an option to have them call you back when it’s your turn, but I still haven’t heard from them. For the price and for what I got, Frontpoint was a great value.
We had a security system when we first moved in and then we let that contract lapse. It had been a year. We figured it was a good time to add another security system on our house. We went with Frontpoint and it was based on a number of reviews that we had seen online. There was a defect in one of the products that they sent and so they walked me through troubleshooting it. But we decided it was actually defective and they sent me a new one. I've also called and asked questions like, "How do I turn the volume down on the control pad?” and they helped me out.
The system is far more customizable than what we experienced before. We can add pretty much anything to the setup. They gave us the main thing and then we added the cellphone monitoring so we can pull out who’s at the front door from wherever we’re traveling. We have our thermostat hooked up to it, we can turn the alarm on and off, and we can set the temperature in the house. We can do all that stuff like that just from the phone with a few clicks.
I like Frontpoint because over time, instead of doing the monthly payoff for the equipment, I can just buy it for a one-time fee and it's mine. I purchased a home security system for the family for safety reasons, and with Frontpoint, my sense of security has been good. The reps have all done well, and they have all been responsive. They do some updates, and the system has been fine. There was a time, however, when one of the backdoor sensors said it was low in battery and it wasn't turned on for four days. I called their IT department, and they fixed it.
When I purchased my system, Frontpoint was advertising a $400 bundle in order for you to get a home screen. It was very disappointing, however, when I received my package because it was a very old one. I called and in the beginning they were saying that it was not in our package but then they finally said, "Oh, okay. Yeah. We actually don't have that one anymore. We're getting a new one." I wish that was communicated.
It took them three weeks to send me a new one, but it was a square and didn't have the touchscreen. Once I received that one, I was supposed to send them my old one back, which I did through FedEx. The equipment got lost because the tracking never clicked through. Still, my credit card got charged $400 without any communication from Frontpoint, and it was very frustrating. Eventually, they found the equipment there in their facility but it wasn't checked in, and I got my money back on it finally. But five days later, they charged me again, and it was $200 for one of their equipment. I shouldn't have been charged that, so they returned my money. Their reps are still figuring out the bugs in communications with customers, and there was a pain point. Nevertheless, the reps were able to figure out and resolve the issues really quickly, and I'm happy with the equipment.
Could never get the system to stop giving false readings, therefore we were never able to set it. Never had monitoring one day and they still wanted me to pay out the whole contract as though I had monitoring. They would not suspend the contract until we could get the system to work. We moved the hub to every imaginable place in the house and it still would not work. I am out over $300 and all I have is a paperweight.
My business partner purchased Frontpoint as we needed one for a business. It was for monitoring purposes and for making sure nobody breaks in. The installation was very simple. We just put the sensors up and told Frontpoint. They then set everything up for us. And when we had to add a couple of sensors, they were really helpful and it was really quick how they helped us through that. Frontpoint is a high-quality system. I’ve had some accidental alarms and they called me within 30 seconds. It was very quick how they called and made sure everything was okay.
We wanted some security on our new home and we saw a deal with Frontpoint through our company. So far, it has been pretty good. When I call, I usually get a hold of someone and they’re pretty nice. Also, the installation was pretty easy. There are stickers right on the door and windows. We have an app with the system and it's easy to use. I feel comfortable having the system and although I don't feel unsafe in our town to begin with, it’s better when we have it. It’s a better sense of security.
The only thing I would say is the doorbell camera would be something we would love to try but it's overpriced. I don’t know if there’s any way to cut down the cost for that or maybe in the future. We’re paying about $35 a month now and we don’t want to pay really anything more than that for security. Otherwise, it’s getting pretty pricey. Other than that, their customer service is good. Also, it’s easy access. Everything is good. We’re paying monthly and it’s reasonable and I like it.
I am happy with Frontpoint. But this is a commercial building so when we did the installation, we had to modify some of the sensors to make them work right on the roll-up doors. But other than that, installing it was straightforward. It works and the quality of the equipment is decent. When we first got the system, we could arm and disarm it with our cellphone versus having to use the keypad. But it expired and we realized after that it was a trial thing. It worked nicely but it didn't interest us enough to pay for it. Now, we don't get a word on our cellphone if the door is open. Nonetheless, the system has been good so far.
I had moved into a home and I needed to get a security system. Frontpoint had the best deal going on at the time. They had reasonable prices and they provided excellent customer service. Their reps really helped me out and let me understand what it was that I was asking. I have their system for about eight months now and I enjoy it. I like the app. It's convenient for me.
I wish their cameras weren’t so expensive though. I also wish there was a way I can do a payment plan that would add on to my bill to pay for the cameras versus buying the cameras separately. But other than that, I feel really secure that if anything will happen, I’m taken care of because I have the security system. When we first moved in to our house, Frontpoint had called us saying that the alarm had set off and the police went here but no one ever walked in the house. It was just a false alarm. It was great though that they called immediately and the police were able to get out here as soon as possible.
We recently moved into a new area and then we had an incident with family members and have had unwanted stop-byes so, we wanted to make sure that our house is secure while we’re away. I also have an elderly mother in the house that I wanted to keep an eye on. When I looked up for the best-rated home security systems, as far as Consumer Reports, Frontpoint was on the top of the list. They had great sales representatives. I bought two systems with them, one for my in-law and one for my house. The set-up of the equipment was a super easy process. I probably wouldn’t go with them again if I knew how hard it was to set everything up.
Having the system reassures me and I like the feature on it such as the no entry delay. When I close the doors, it makes a loud noise right away, which is good. It gives me some sense of security and I can always look in on the camera. We have a nine-year-old, too and I can check in on him. It also has an app which is great and its ability to turn it on and off with my phone is awesome. Turning it on and off inside is okay as well.
Although, the video and audio got a huge lag on it. When someone actually opens the door, I might get the notification three to five minutes later. The camera is spotty too and the audio cuts in and out pretty much frequently. Plus, all of their stuff like the cameras is not Wi-Fi so I had to run all the wires around doorframes to kinda hide it, so it’s a bit ugly. All in all, it is not the best quality. The equipment though that I have in my house doesn’t even work and I’d try to get some of this equipment up and running.
We were broken into two years ago and we also had two break-ins within a three-week period, so we needed a home security system. I wasn't getting any sleep after that second break in until we were able to get something because you hate to leave your house when stuff like that happens, and we both work. Our daughter had the Frontpoint system and she recommended it and offered to get it. We got it and we just transferred it, so we would pay for it. I feel so much safer with the system. It lets me sleep at night and lets us relax knowing the alarms are going off and that we are hooked to the police department. It is a stress-reliever.
One of the things I love about the system is that if I ran out the door and I forgot to set the alarm, which happens occasionally, then I can do it from my phone and I'm not stressed the rest of the day. I can also check to make sure that nobody forgot it if somebody left the house. We got one camera doorbell, but we haven’t hooked it up yet because we didn't have an existing doorbell here. I'm looking forward to getting it installed, which will be an added blessing. Right now, I'm very happy with the system and it has been good for us. It has brought some peace to us knowing that it's not a fake camera nor a fake system. I feel better knowing that we have a real system that will go off or we would get a phone call. Also, the ease of checking to make sure the system is set is wonderful. I would recommend Frontpoint to people that are not tech savvy such as me and my husband. It is simple to use but it is safe at the same time.
I’m a truck driver and on the road, so I purchased a security system for my wife’s safety. My parents have Frontpoint in their house so we also went with them. They have good customer service and fair price. Also, their reps were all nice and courteous and everything went well. My dad did the installation and it has been good with Frontpoint so far. I was able to find everything that fit my needs and I use the smartphone features. I like it because I’m able to look into my house and check on my dogs in the house during the daytime when my wife’s at work.
I've had service with several companies in several different locations over the years. I've seen nothing to suggest that Frontpoint is any better or worse at monitoring a site than any other company, but they definitely are the WORST when it comes to disconnecting service! They will charge you and force you to have service for at least a month after you place the request to disconnect service and send them an email to confirm it. It might be in their agreement, but who is going to remember that after having the service in place for several years? As far as I can tell, it is just a way to get more money out of people.
Even after you explain to them that you do not reside at the address, but that someone else does, they will continue billing you, and continue calling you every time that an alarm occurs. Today was the FOURTH time that I explained to them that I do not live there, it is a rental property with new tenants, and that I am NOT TO BE CALLED concerning their alarms!!! It is Frontpoint's policy that they must have active numbers on the account to call, so they will not remove any of the prior resident's information until a new resident starts service. ***SAVE YOURSELF THE TROUBLE AND AVOID THIS COMPANY!!!***
I had a break-in and decided to get a home security system. I went with Frontpoint mostly due to the online reviews and good recommendations. I called them, talked to their rep and explained to him what I needed and where in the house I was gonna put the system. He walked me through the recommendations they had as far as what sensors to put where. The system was self-installation and was super easy to do. They sent me the box of the stuff, and I put them where they belonged. It has what I need. The quality of their system is good and functional. The cost of their service is also good. Since having the Frontpoint system in my home, my sense of security is higher. I'm able to monitor the cameras and stuff remotely. And when I'm not at home, I get notifications if the sensors go off, which is nice.
I tried a couple of systems in the past and Frontpoint is much better. They're also cheaper than any other security company in the US for the same service and quality. I had to work with a Frontpoint rep over the phone and I told them exactly what I want for my house. Then they gave me different options then I picked what I wanted. Frontpoint has the best up-to-date system and everything works, so far. Also, the application that they provide to access their system is very user-friendly.
You have to install the Frontpoint system yourself. And by doing that, I learned a lot of stuff for myself. I had experience working with this kind of stuff, so it was easy for me to install. But I didn't have any power outlet where I wanted to install the system, so I had to hire an electrician to install the power outlet for me. Other than that, it was simple to install and I did everything by myself.
For every event, Frontpoint makes sure that they call you. When I forgot to disarm the front door and then I opened it, they called me right away to make sure everything is okay. I also have a fire alarm. And they sent the Fire Department right away thinking as something happened to the house because I didn’t respond back to the text message and the phone call that they did. They checked everything for me right away and they were very responsive. Their customer service is great and I’ve never had any complaints with them.
I just moved to Arizona and I had no idea what companies they have here. So, I did a Google search and Frontpoint came up with decent reviews. The installation instructions were straightforward. I was able to put the system up in 10 to 15 minutes since I only had two motion sensors to install. As soon as I installed the system, I had access on my cellphone to be able to activate and deactivate it. That was a pretty cool feature. I learned after a week or two that it was a trial and I have to pay extra to actually get that. Not a big deal, but I would have appreciated some kind of heads up on that or an explanation upfront on, “Hey, you can access this. You can turn it on and off via cellphone, but that’s only temporary.” But I’m glad I have the system since I have family and kids. That was the first thing I did when I moved to the new house and now I feel pretty good. We will always have Frontpoint.
I was moving into a house but I wasn’t gonna be there for a month. It was fully furnished in a new area and I wanted to make sure there wouldn’t be any problems with the neighborhood for break-ins. I chose Frontpoint for their ability to communicate and their pricing. The rep I dealt with was awesome. I let her know what I was looking for and she created a package for me. She sent over the information from the package, quote-wise and the promotions that were available.
I told her what I needed and what I didn’t of what she was offering. And we were able to customize the package that worked best for my house. She followed up with me, but I told her to follow up in a few weeks, and she did. Then we were able to get things finalized. When I set up the system, the hardship was installing the cameras because I was doing it from my phone, through-the-app process. There wasn’t a step-by-step on how to install them. I knew how to put it together, but to connect it to the system and link it, I ended up having to call. The rep had to walk me through that process. Thus far, I like the system's smartphone features. It’s easy to arm and disarm and I like being able to see that on the screen when that happens. I also like that when someone’s at my door, I get an alert, letting me know that motion is either sensed or whether the doorbell’s been pushed. I would definitely recommend Frontpoint.
The place where I lived didn't allow security systems. I cancelled Frontpoint and then went back to them. The guy who sold me the system was great. Given the fact that I was a returning customer, he gave me an upgrade on some equipment and got me back up to date and all that goodness. I reinstalled everything and it was a complete pain. We had old sensors and they had backward compatibility set up with their system so, they had to work on that. I had to pop the back and do all that. Even after I did all of that, the sensors didn't align correctly with their systems and my alarm started going off for no reason at all. On top of that, even after I activated the program, Frontpoint never activated, so I just had it on test mode for six months that I was paying for it, and I had no idea it was on test mode. They remedied that and they gave me some compensation.
One time, we had a two-hour conversation and I told the guy that we were not getting off the phone until the issue was hashed out. So, he helped me get it all set up and I liked it a lot. I use everything as far as the smartphone features. Being able to take a look at who, what, when, where, how, and why is always a good thing. I also haven't had any major drawbacks since I got off the phone with the guy, so overall, the functionality and performance of the system is going well. It definitely helps in having a sense of security. Frontpoint is a great company and I haven't had an issue in the past with them, so I wanted to give them the opportunity to get my business back and see what they would do to work with me to get me what I needed to go forward. I've already recommended them to friends and I told them to make sure that they don't get backward compatible software and to just get the new stuff.
My sister has been with Frontpoint for a few years now. Because of that, I decided to go with them and so far, it’s been a good experience. They have a variety of features offered which are perfect for what we need here in our neighborhood and I like them. What I also like about Frontpoint is the features that we have work with the current monitors that we do have on our door from the previous one that we did have 12 years ago, so I didn’t have to go out and purchase everything. The smartphone features are good, too. If something goes off, it’s already populating on my phone within minutes and that's awesome.
However, to be quite honest, the one that we had before was a little bit cheaper than what we are paying now. But, I think that Frontpoint offers a bit more and maybe that’s why. And, it’s worth it. The system has been working perfectly and it’s worth paying that instead of having somebody break into our house. The customer service has been amazing, as well. I would recommend Frontpoint.
Frontpoint had better online reviews, and the reps answered my questions and provided information. Installation was pretty easy as well. The only thing that's not connected is my front door camera, and I don't think the instructions were very clear on how to connect it. But I like the app since it’s very convenient.
I was moving into a new location, and there was a potential break-in. A homeless person was banging on my neighbor's door and that was two days prior to my move-in so I opted to get a security system. Frontpoint has the most flexible plan and it also seemed affordable. However, I've been extremely dissatisfied. I've never once activated my system and I don't even have it set up. Frontpoint started billing me incorrectly. I called them to cancel. I don't want it and I've tried to return it. They said I was a few days outside of the window, and I'm now stuck into a three-year contract. I have been absolutely livid with the entire experience. It has been an extremely frustrating process, so I regret ever calling Frontpoint.
I felt that the sales process was highly deceiving. When you sign your contract, you do a signature in it. It reflects on all pages. It's like those AppleCare type of things. You sign your life away, and there are 30 pages of an agreement. You don't necessarily know what you're signing and ultimately, Apple turns to you and say you didn't read it and that's your fault, which I'm 100% it is. I'm the consumer and it's up to me to read every line and understand the cancellation policy.
What's frustrating with Frontpoint is what I believe was said over the phone versus what is in the paperwork was different. When I called Frontpoint, I told them I was told differently over the phone. I also remember them saying they recorded the call. So I needed them to send me a copy of what they have recorded. That's my right as a California citizen. However, the rep said he couldn't give the recording to me and that my lawyer needs to contact them. I know for a fact what was said to me over the phone was not that I'm stuck in a three-year cancellation. I cannot back out of it, and so that's what the paperwork says.
While it is my responsibility as a consumer to read every single line, I trusted the sales representative, and at the end, I got screwed. So I would like to see that process changed. And it doesn't aid to a very successful customer experience when you asked for something that it's your right to have. I would never recommend them to anybody. My neighbors wanted to get a security system and I told them not to go with Frontpoint. I told them my experience and Frontpoint has lost a customer out of that. And I know if that's happening across the globe, then they're gonna eventually feel that pain even though I'm just one small customer.
I found Frontpoint online and with them, there was no pressure and there was nobody knocking on my door. Their customer service has been good. Also, installing the system was easy. I chose the features of my system, and so far, the overall quality of their equipment is good. I take advantage of the smartphone features once in a while and they're convenient. The system also functions well. It’s worth what I paid.
I was looking for a system that would provide me with all the securities I needed, and also the cameras. That led me towards Frontpoint. While their system is almost similar to other providers I've used, like Protect America, set up is a bit hard with other systems. Upon getting Frontpoint however, I had some challenges setting up their system. Still, I was able to complete it.
My first interaction with their customer service rep didn't go well. Still, the second gentleman was helpful. I did the installation myself but one of the challenges I faced was even though I was entitled to a certain number of sensors and cameras in the system, it was not enough. I had to call Frontpoint and make them do some tweaking so that those sensors would show up in my profile and I could mount and test them. In addition to that, I had to replace most of the sensors. I had to go for the long-range type than regular sensors for Frontpoint to work. Despite that issue, the system's smartphone features work well. It was not difficult figuring it out.
Given that a lot of other systems are coming into play, the cost of Frontpoint's service is a little on the high side. But it is on par with others from a system standpoint and not the monthly monitoring fee. Frontpoint is highly rated by users but there is a disconnect between sales and everybody. They need to collect better information and ask more relevant questions during the sale cycle so that they can ship the right device. They should also not make someone wait for a month to get everything installed. I recommend they close that gap.
I purchased this system before a move, paying a couple hundred for all their equipment. Six months later I moved, and asked if I could cancel as I no longer needed the system. They asked me to pay 80% of the entire value of the contract for the remaining 3 years. A year later, I didn't turn on the system for over a year, and called back to see if I could cancel again, as I'd be paying for something I didn't use. Again, same response. I'd have to pay 80% of the value of the contract, even though it has been sitting unused for 80% of the 2 years I've had it and been paying for it. Pretty ridiculous rules. I'm not a fan.
To protect my house, I wanted to get a home security system. I was looking at the best options I had and Frontpoint seemed to have a good system going on. The sales rep was fine, but the price of the equipment was a little high. But then again, you get what you pay for. The installation was very easy and self-explanatory. I feel great that I did it. I like the smartphone features, especially where I can periodically check the house every time. Just recently, somebody rang the doorbell and instead of getting up and going through the door, I just opened my phone app and talked to the guy through my phone, which I liked. With Frontpoint, my house is well protected and I have no worries. I feel 100 times better with them than with my old provider. I have referred a friend of mine to Frontpoint and he liked the doorbell camera.
We just bought this house and I always purchase home security systems when I move in to a new house. The providers are all the same although some are more expensive. With Frontpoint, I went in and chose the stuff from a website, otherwise, somebody would come to my house and sell me a system that I wanted for whatever I asked for. I talked to somebody from Frontpoint over the phone and they were friendly and nice. They asked questions of what I wanted to do.
I got the window and door sensors as well as a smoke detector and it was during installation when I ran into problems. The system wouldn't activate. When we went to the steps to do everything like it said on the website, it went through but it wouldn't activate on their end. The system itself came online. It was seeing all the sensors but the monitoring system wasn't getting the signal for some reason. It was four weeks before they finally figured out what was causing the problem and they fixed it.
The smart phone features use the same web app as I had in the other house so, it was the same system. Even the control panel was the same so there was no change in what I had but it was a different company monitoring it. The system’s functionality and performance has been great. I have no sensor mishaps and the batteries have been lasting a decently long time. I’m a happy and satisfied customer of Frontpoint. It makes my wife feel safer and that's all that matters to me.
I went with Frontpoint for their convenience and price and the installation was good. I didn’t have any issues on it except for my back door. I have a door that kinda comes up. The door sensors are okay, it just didn't fit on my door and I didn’t wanna drill a hole in the wall and do all that stuff. I have to go with the motion sensor, which doesn’t really work that well. When it’s on, I walk through. Anybody can basically just walk around the room and it’s pointed towards the area. I’m kinda disappointed in that.
Also, the camera is just too much because I may have the program or the contract for the cameras, but I’m not really using it right now. It doesn't work okay. At nighttime, it’s not clear. If it wasn’t on the contract, I would probably tear it out and put a Ring in. I wish it was a little bit clearer. They could improve the motion sensor and also the price for the camera.
I've used Frontpoint security service for many years. Since it becomes too expensive comparing to other similar service, I've decided to cancel Frontpoint security service today - 2 days before the end of the month. I've already purchased a set of equipment for the service from a different company. But I was told by Frontpoint today that there is one month cancellation notice. I am surprised. This means I have to pay one extra month. It is rare for service like this needing a month notice for cancellation as there is really nothing preventing them from canceling it except for the money. I am very disappointed about their Frontpoint security policy and will not use them again.
Frontpoint was the first one I found that was self-install. Everybody at Frontpoint was nice and everything was great and smooth when I purchased the system. The quality was get-what-you-paid-for kinda thing. The packaging that Frontpoint sent was crazy and the explanation was nice. The boxes were color-coded and there were all kinds of wild stuff. The outdoor camera is good but getting the wires inside sucks. Still, I love the features in my system and I use the Frontpoint smartphone features every single day.
With the Frontpoint system, you do the installation yourself but they make it pretty easy. The person over the phone did a good explaining to me what I needed and pricing it out. Also, you just pick and choose what was inside your house, what level of security you wanted, and they develop the package. The quality of the equipment is good and the features are easy to use. You can control it with your mobile phone and it is very self-explanatory and convenient to use. The Frontpoint system has been great and it’s well worth the cost.
So far, the Frontpoint system has been great. Everyone has been really helpful the many times that we needed them. The guys are always helping us out. We had to call a little bit for walk-through during the installation, but it was pretty easy.
I've been a Frontpoint customer now for 2 1/2 years and recently when the alarm has been set off, because I forgot to deactivate it before opening a door, I've been getting automated calls asking if I want to cancel the alarm. Convenient? Maybe/maybe not. Today I set the alarm and left the house only to get an automated call stating a window alarm had gone off, would I like to cancel? Uh no, I want to speak to someone first, push phone button, wait on hold, they finally answer, verify address and password. At this point it was almost 3 minutes! They could not answer if the alarm went off when the system was set or after and would have to transfer me to technical support.
4 minutes passed by now. I declined to send the police because the last time this happened I raced home, before the police, to find that again, nothing wrong with the sensor, no indication of a fault code, just a glitch. My main complaint though is the automated calls. I was told when I signed up that a person would be calling me. Today I requested that my contract be cancelled 6 months early and was told "no." In a day and age when good customer service is worth its weight in gold, you would think they would have been less greedy and accepted my request, considering I've been a customer in good standing for 2.5 years at this point. There are so many other options out there that won't cost $45/mo and you won't have to deal with automated phone calls. I will definitely be seeking another option when my contract expires in August and would highly recommend you do the same.
We appreciate you taking the time to share this feedback with us. It is important to us that we address all of your concerns and make sure you are taken care of so we are going to have one of our Account Supervisors reach out to assist you. Thanks again and we look forward to speaking with you soon.
I ordered my Frontpoint System in September and was slow to install for various reasons. I signed up for the three year plan because all the reviews were very positive especially with regard to the customer service experience. As I began the process to install the system, I took the hub panel out of the box and found it was the same version sold in 2009! It is large, heavy and looks 10 years old. After some research, turns out there was a touch screen panel that was available over the last few years, but that had been discontinued due to the manufacturer no longer making it. Good news was that Frontpoint came out with a new touch pad in November.
I contacted Frontpoint customer service, the technical team put me on hold explaining that they didn't have the ability to help me. 45 minutes later, an account representative named Pam (who was very polite) explained Frontpoint was satisfied with providing a 10 year old panel for a security system purchased in 2018. After reading all the excellent customer service reviews, I was surprised they were unwilling to swap out the hub since they had a gap in their technology offering that was not understood at time of purchase. Shame on me for not being aware of that technology gap. Anyway, Pam offered $100 off the $299 price for the updated hub which I am not satisfied with. Long story short, a company that prides itself on tech and customer service providing a 10 year old panel to a new customer and not doing the right thing to swap it out is disappointing.
Thank you for taking the time to bring your concerns to our attention. One of our Account Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!
I've always had a security system for 30 years and I felt safer with one. Frontpoint's sales rep was fine and she was the reason I ended up buying their system. However, the customer service of previous providers was better. Frontpoint is a little lacking there. The alarm still isn't completely installed. And then there are a number of things that are annoying, something I can't work from the app. I have to go online to do them. I got a ton of door and window alarms, and they all just say Keychain. So, it's cumbersome to go in and update it to where I put something in that's meaningful.
Frontpoint's system is also harder to use. With the panel, I have power cables running all over the place. The wall jack has exposed wires. It's very heavy, and it falls out of the wall, so the alarm becomes unplugged. I had to plug it into an extension cord and let it sit on the floor, so that adds to the wires that are running all over the place. Also, Frontpoint is twice the price monthly.
I got the Frontpoint security system because I was going out of the country and it was highly recommended by a friend. But where we currently live, we almost never set the alarm unless we're out of town. So, it's almost like it's not being used. But it's nice that it does have the smoke detector, and that's primarily what I use it for right now. However, I had an issue where one of the smoke detectors was going off for a while, and I could not make it stop. I was on the phone with support, and the thing kept going off. Finally, the rep had to disable it. I would not recommend Frontpoint to someone.
I looked online and saw Frontpoint. They got a good review on there. I still need to install one more equipment. The system is running but the camera is not working yet. But the cost is fair enough.
I've always had a security system. When I moved from San Antonio to Austin, I needed to get one. My previous home was a rental and the owners of the home installed Frontpoint. When I moved, I continued with them because I’ve always liked their service. I did the switch in services while I was on the way to Austin. My mom was driving while I was making all of these calls. It was easy and seamless. They had low prices too.
Frontpoint is easier to use than other systems I‘ve had. Everything is very straightforward. It is the easiest time that I’ve had to transition into getting my own security system and I've been living on my own for a while now. Their customer service was super helpful in choosing what system to get in terms of the different sensors and things like motion detectors. I got new equipment and the installation was super easy. I did it myself. For the most part, I arm and disarm my home using my phone so it’s pretty cool. I can monitor when the dog walker comes in and when they leave. The sensors also tell me when the doors have been opened and closed.
My friend had a security system and it worked well so I’ve decided to get it too. This is my first experience with security systems and I had fantastic interactions with Frontpoint's customer service reps. Every time I’ve had to call for something, they've taken care of it right away. The system was easy to set up alone and use. It is an easy service and a great app. They sent me a little packet with links to all the detailed instructions so I downloaded those, and read them before I received the equipment.
The package I got includes the system for the doors, windows, as well as inside and outside cameras. I also have smartphone features and they're awesome. If somebody even approaches my house, one of the cameras picks up the motion and alerts me right away. The cost in relation to the quality of the system is good. With Frontpoint, I feel more secure that I know what’s going on in my house whether I’m home or away. Everything about my experience with them has been groovy.
Before going with Frontpoint, I used ADT, and both of them worked well. But I decided to switch to Frontpoint since they had easy installation. It took me an hour to do the installation. The features that were offered to me are all working well. The smartphone features are very convenient. The cost of their system is good, as well as their customer service. Their reps were friendly, helpful and answered all my questions.
I want to make sure that my home is protected and I purchased a security system from Frontpoint. Their reps were cool and in less than a minute I was able to install everything. Frontpoint is a good company and I feel safe knowing that the system has been installed.
My girlfriend didn't feel safe and I decided to purchase a home security system. I was looking at another company and luckily, I found Frontpoint because I was about to order another one and they had a horrible customer review. Frontpoint’s customer service outdid the rest of the other companies that I was looking at. I’m paying 50 bucks a month for the service though and I can go a bit cheaper. But other than that, I'm paying for security. The system does what I needed it to do. I'm able to set my alarm. We can leave the house feeling it's a little bit protected. These Frontpoint guys are doing a fine job right now.
A friend that I was living with temporarily referred me to Frontpoint. He was using the system as well. All the personal interactions I’ve had with their representatives have been positive. When I signed up for the system, I told them what I was looking for and what I was looking to pay. They did a good enough job of selling me on the company and the product. It’s been a good experience so far. I did a self-install of the system and it was super easy. I was done in an hour. I had a couple of hiccups with getting my wireless camera connected to my network, but other than that, everything went fine.
Having a security system gives you a little more sense of security. I feel a little bit better about having my home protected and I like having stickers on all my windows that shows I’m protected. I feel good about it so far. All my Frontpoint features seem good too. I use the app all the time. It seems like a pretty seamless process. I’m happy with what I have and I considered adding another wireless camera to my backyard.
When somebody broke into my house, although they were not successful, I decided to get a home security system. I went with Frontpoint due to their customer service reputation. The interactions I've had with their customer service reps have been good. They were very responsive. The installation of the system went well, although there's one complication right now and I haven't gotten back to them yet. The system says it's a window but it's actually a door, so I just have to change that. But the installation was relatively easy.
The features that were offered are okay, and there is other stuff like my key fob so I can turn the alarm on and off when I’m just walking up the door and walking in. With the smartphone feature, I turn the alarm on and off. The contract with Frontpoint, however, is too lengthy, and their system is more expensive. And so, after a certain time period, people might start looking at another vendor. Nevertheless, having the system makes us feel a bit safer.
I was getting a security system for a business so I wanted to make sure everything was good. I chose Frontpoint based on a recommendation and the sales representative made the process very easy for me. I just told him how many doors and windows I have, and he told me what I needed. He knew what he was talking about and he knew what to do. He did really well. The installation was also simple. I had a hard time installing the actual panel but it was because I didn't know I had to take off the back. I felt dumb afterwards. Just like that, it was really easy.
I like the system. It is good and clean. The technology and the quality of the actual material they used are also good. I like that I can track what time the door opens. That's my biggest one. If someone had gone in, I would know exactly what happened. Frontpoint allows me to check what time the door opens and I can check my camera to see the time. I use my phone to track everything. I also use my phone to arm and disarm the panel. If someone was considering getting Frontpoint, I would recommend to get it all the way. They would be in good hands. It is a great company.
I liked the price of the Frontpoint package and its installation was easy. One time, the system went off by accident because of my cat and the response time from the people that called me was good. This is a good company - with cheap, affordable, good-quality products. Buy it.
I had ADT as our home security system before and Frontpoint has better technology. The setup was super easy too whereas with ADT had to send someone out and they spent almost the entire day setting up their system. Frontpoint sent all of the equipment in a box and my grandma could've probably figured how to set it up. In addition, their technical support was the best of any company that I've ever dealt with. They talk to you like you're a person. They also help you understand what you're supposed to do. They have the patience to help you along the way. In terms of sales, their reps are good too. I put in an inquiry online and then they called, and they didn’t bombard me with phone calls. They weren’t pushy.
While the equipment has been good, I've experienced having issues when accessing the camera. It doesn’t always connect on the first try. Sometimes, you have to try three times. Also, I had a bad glass break device. But they sent one out very quickly after that. I went with Frontpoint because of the rating, the ease of equipment and the mobile app. The app is where you can go and set up your account and your equipment. And while the system is more expensive than others, it's worth it. The home security system's features worked out well and people were psyched about some of the equipment. In fact, I'm probably getting some more equipment soon.
We got the Frontpoint system in our office since we were always getting broken into. They were pushy, and they said that it was either good that day or we wouldn't get it for the price or we wouldn't get the free equipment. It's $44 a month while other places are a lot cheaper than that. It's expensive and the system isn't loud enough. It wouldn’t scare off a mouse. Also, we had to change the password on it and when we tried to put it on a new phone, the password wouldn't let us. But it's fine and we'll just leave it that way. We like the quality of the system and it works as it should. If everybody forgets to disarm the system, it gives a call and lets us know in the middle of the night that it's doing something.
We were looking for a system that had some pretty solid app interfacing and Frontpoint was well recommended, but more importantly, it didn’t have any long-term service agreement. The biggest issue that I had with other vendors such as ADT or Vivint was that everything was proprietary and that you don’t actually own the equipment. You're basically leasing it and it belongs to them. With Frontpoint, I could buy equipment now and that way, I’m not nickel-and-dimed for little things. The system itself was installed super quick and I was really surprised. There were some troubleshooting issues on the original set-up, but that’s to be expected. Once everything was in, it seemed to be exactly what we were after.
The only challenge that I’ve gotten, and it’s more of a systemic thing with some of the security cameras, is I’ve had some sensitivity issues that I’ve been fighting with. But we absolutely love the whole thing. Everybody that I’ve talked to at Frontpoint has been incredibly professional and knowledgeable. You don’t get a lot of the stereotypical run-ins that you do with normal customer service where you find the one-off person that doesn’t care. It seems like they've all got pretty solid consumer mentality, which is good.
Frontpoint's do-it-yourself option stood out. I don’t like to pay somebody to do something, especially when it’s as easy as it was. The quality of the product is another thing. GE Security and My Family are very respected brands. When I found out that they made Frontpoint, I didn’t think twice about jumping the gun. I contacted their customer service during the set-up process because of the issue with one of the sensors. Every time I’ve called, the wait time has been very minimal. When speaking with the reps, they address me with my first name. They also go out of their way to help me. If they didn’t have answers to one of my questions, they found someone who could. They resolved every single issue I had.
Installing the system was very easy. It's wireless so there are no holes or hardwiring that must be done. As soon as I powered up the panel, all I had to do was make the sensor active by tripping it to know that it’s online. It's very straightforward. I had the whole system up and ready to go within 30 minutes. In addition to that, the package I got was very customizable and I did add some more for my own nature. I even spoke to a rep and he was very helpful in choosing the right amount of products for me without overselling it. I also never had a problem with the smartphone feature. I have the Interactive Plan so I remotely arm and disarm the system all the time. It's very easy. In addition to that, Frontpoint's monitoring system is the same as what they use for commercial fire departments in New York City. I love the Frontpoint system.
I had a couple of guys try to break in my house and due to that, I decided to get a home security system. I got on the internet and looked up with Frontpoint. Their system was a self-install and I wanted that. Frontpoint's customer service reps were helpful. They answered all my questions and got me set up. The self-installation was simple and the step-by-step was right on. It was self-explanatory. The features work well and the cost of their service is worth it. Since having Frontpoint's system, I'm much safer when I'm home.
We live in South Florida where there is a lot of bad stuff that happens. I got Frontpoint as our home security system provider for its features and price. The cost was a little high but it was probably average than other similar things. We have been with Frontpoint since September and our experience has been fine so far.
My husband has cancer and I wanted a security system in place before he’s gone. Frontpoint seemed easy. I could install it and I could disable it with someone’s phone. But the alarm is not loud enough though. We sleep on the third floor and last Christmas, we told people that the alarm was on and one of our guests left but we didn't hear the alarm. All our company got woken up and we didn't even hear it. I didn't like that we couldn't hear the alarm, and we are not deaf. We didn't wake up until the response person called us. But the response time was fair. Also, the representatives from Frontpoint have been helpful. I had a good experience with this company.
I was shopping around for a home security provider when Frontpoint gave me a good start-up deal. I would be getting more for what I was paying for ADT, which was giving me fewer options. Their team was very pleasant and flexible with what I needed. I was then able to install the system by myself. It was really easy to put everything because the pieces that we had to put on our windows were easy to apply. We've been having a good experience with Frontpoint so far. The app is easy. I like that I am able to leave the house and use my phone to turn the alarm system on or off whenever I needed to. I really like camera availability and I would like to see it added to my system.
I looked for an independent company since I didn’t want to use Comcast anymore. We weren’t looking for a huge plan since it’s a very small home and we were just comparing to what was in the Comcast service. I also looked at AT&T but if you don’t have their internet or that of Comcast, you couldn’t have the service. Frontpoint was very comparable to what I was getting with Comcast and I didn’t have to have some other internet service. I could use what I have and that was great. They could also send you everything through the mail and I was able to set it up myself. It was very easy to install. I took it out of the box and hung it on the wall.
I was very skeptical about Frontpoint because it's not as known to me like Comcast or ADT, so I questioned a lot. I had never heard of Frontpoint and I wondered whether or not it is an actual, real service that is going to be helpful or is going to work if I have an issue. I believe 80% though that it works and I hope to never find out whether or not it doesn't.
We had a 12-year-old system in a different location and we wanted a new system when we moved into a new home. We liked the idea of a cellular and a number of friends have had a good experience with Frontpoint. The reps have been great all the way through. Every time we needed a new piece, they were very helpful in getting it put together. The self-installation was pretty good as well, but we had some cases where we had them help us out for things that were a little trickier. We got the video doorbell and the Alarm.com cameras, which they don’t specifically sell, plus the connection to a Nest thermostat that they're not involved in but you can connect because there's Z-Wave. Everything that we got work very well. We had one issue with the front door lock and they sent out a new one to replace it. We definitely feel more secure with having what we have here than if we didn’t.
My wife wanted a home security system. I Googled and Frontpoint was number one on some list. So far, we have had excellent interactions with their people and the overall quality of the equipment is excellent as well.
We had multiple home security systems in the past and we were switching area providers who had a home security system. I was looking to see what was out and Frontpoint had good reviews and when I talked with the guy about the setup and price tags, it was a no-brainer. Their reps were good, honest and upfront with the pricing. Installation was seamless too. They should offer more cameras that you could install though but they have to make some money somehow, so I understand. Other than that, equipment-wise, the quality is good and the smartphone features worked pretty well. I'm satisfied with the Frontpoint service.
First and foremost, the customer service is great. They are always available and ready to answer questions. Easy installation, no landline needed. But the actual security is their downfall. I was broken into and not only did the window breaker fail (to note, they tested it and it worked and was within 5 feet of the glass) AND they also did NOT call the police as they were supposed to when not able to reach me. So the thief had full freedom in my house.
Also, there is no outside siren so neighbors cannot hear the system even If at full level. I tried to contact them and it became very difficult. They say that even though I purchased the products within 6 months, they were now OUTDATED and would not refund! Are you serious? 6 MONTHS??? And no police call, they will not take ANY responsibility. But they said I can use their products for a new alarm company- if I felt secure with the products, then I would not be leaving. They just do not make sense! ADT ended up being less expensive and do NOT charge you per sensor etc that you are setting up to the system. Please save yourself and your property- do not chose Frontpoint!
We moved out of our previous building and our home security system provider was supposed to give the alarm system out and we would take it with us. However, when we moved into the new building, they didn't want to go and get it and they wanted us to pay for a new system which was a no for me. We switched to Frontpoint and they have been good to us. During the installation, some of the people who came in broke and stole some of the equipment but they replaced it and got everything going. Then, I wanted to change how long the minute was for you to go out and come in and everyone that I talked to was really helpful. They were not in a hurry to get me off the phone and they wanted to make sure that the system was up and running well. They achieved that and I was happy.
I liked Frontpoint's price and I have the system for seven months now. I did the installation myself and it was easy and it took 25 to 30 minutes. The features in my system are simple and easy to use. And the system does what it is intended to do.
Be careful dealing with Frontpoint's billing/customer service department. I moved, canceled my service after speaking with them directly, and they continued to bill me for 3 months. When I realized they were charging my credit card, I was told that the cancellation must be in writing. Didn't hear that when I called them. I was then told I need to give them 30 days notice per contract. So now I'll have to pay for another 30 days. Very sensitive group over there.
I moved to a new city with a small entry point for my apartment so I got Frontpoint. The sales reps answered all my questions and they delivered everything they said they were gonna deliver. During installation, however, there was a bit of a complication with the battery. It wasn’t fully charged, so it was giving me a false reading and they had to send me a new battery. Other than that, from never having a security system before, it seems like it’s everything I’ve needed. The quality of the product was good, the plastic, the accessories, and the sound. Also, the smartphone features are very easy. I turn it on and off from there and I can look at the weather. I don’t have to be home and if my daughter comes up to visit, I can turn it off from work.
I purchased a system for my home as I am a single mother when I moved to a new neighborhood. I never set up the system because I felt safe after living there for a while. I wanted to cancel and called the company. Bear in mind I have never even set up the alarm system and they want me to pay $700 to cancel. Justin from Frontpoint told me that that is their policy and I cannot speak to anyone else. Everyone is going to tell me the same thing. I have already paid $700 in fees for a system I did not use. I feel that I'm being taken for a ride. I feel like the company is not clear in telling their customers about the cancellation. Most marriages don't last 36 months, which is how long they said I am tied to them. I do not wish to be tied to them for a service I never used.
I did some research online and Frontpoint had favorable reviews and that their customer service was easy to deal with. I have three security systems from them - two in Columbus, Indiana, and one in Warrington, Indiana. As far as getting the systems installed, they were always very helpful. I ran into problems with some of the cameras and they worked with me through those things. And then I was able to get everything installed by myself without having to have any assistance. But it was nice having someone readily available I could ask questions from.
I ended up doing different things in each of the security systems because of the different dimensions and dynamics of the buildings. The systems were easy to customize. We were also able to get what we needed. Also, the quality is good. We haven't had any issues other than the cameras will go out occasionally. I haven't figured that one out yet because sometimes, when the cameras go out, we have to unplug them and plug them back in. But overall, I feel very secure with the systems. We had an incident at one of the residential systems where my brother-in-law went into the house and forgot how to disarm the system. It got pictures of him, so the system works.
I sell real estate and I have experience with a lot of different services. I’ve been accustomed to ADT, but Frontpoint was recommended by a friend of mine who liked the service. The self-installation of the Frontpoint system is simple and it's over the phone, so they can walk you through any issues. The equipment was fairly inexpensive and it could potentially be used elsewhere. I like that this service has an app, and I could add to or remove things from it. I've had positive interactions with the reps at Frontpoint, and I haven’t had an issue with them at all. However, I had to return stuff because I couldn’t use it and they'd just credit it for something else I could use. Still, it worked out. Now my tenants are using the system, so I don’t have to interact with it much longer. My tenants haven’t had a problem figuring it out, so it has been good for me.
I did a Google search and saw reviews and I decided to try Frontpoint since the $35 fits our budget. We would have preferred someone to come out and set up the system for us, but they did stay on the phone with us. They walked us through every step as we needed that support because we are not tech savvy. However, there have been window sensors that have caused some confusion. They will not stick to the walls, and we've tried their adhesives and our own tape. That's one area that still needs to be worked on. We have the extra adhesives but they are not working. But the adhesives worked in two of the other rooms, so it can't be anything that we've done differently. Other than that, everything was set up.
When I turned on the system two nights ago, it said that the window sensor was disabled so it wouldn't work. There was also an instance where it said that my pool door was open, but it wasn't. Maybe it was not as tight as it needs to be. So, in that sense, I would have liked to have somebody to actually install it so that we know that it's been installed correctly. We don’t consistently use the system right now. We're still kinda playing with it. We just turn it on when we're gone for a long time.
We travel a lot and we wanna make sure our business was secure. We have ADT for our home but Frontpoint's customer service and pricing are better. In the beginning, they were really good at working with me on the pricing. They came back with a certain price and I wasn’t really happy with that. But the customer service representative did everything he could to get it down to a price where I was willing to do. They shipped everything out when they said they were gonna ship it, and they have followed up with me and did everything they said they would do.
The Frontpoint system is exactly everything we wanted. I like that we could customize it, like how many cameras or motion detectors we wanted. The features in my package and the quality of the equipment are great. We really like the smartphone features and we use them quite often. Frontpoint is the best security system we've had. Our sense of security is much better now and I have no worries because I know we will be alerted if anything were to occur. Overall, we have been much more pleased with the performance of Frontpoint, and we'd definitely recommend them.
We have a vacation rental house in Hawaii and I'm not around it very much. Compared with all other providers, Frontpoint got more equipment for a more reasonable monthly price. The installation of the system was super easy. I monitor my property through the system and we always arm it whenever it’s not in use. I enjoy getting notifications when the property is in use and I get those regular updates but it’s not very customizable as far as not getting notifications so frequently when the door is opened or the internal sensor is activated. I’ve looked to reduce the amount of notifications I get but it doesn’t allow me to do that. Nevertheless, I am impressed that when I called a couple of times for some technical support, I got a hold of somebody right away without any issues and they knew what to do, so that was nice.
I’ve had some break-ins and Frontpoint had a good rating when I was looking online for a home security system. Their sales rep was very knowledgeable and helpful. Then the installation of the system was fairly easy. The instructions that came with the system were straightforward and very easy too. I just built-up the sensors because most of my doors were not flush. They also offered me quite a few features but I have to wait because of financial restrictions. Still, I like the features that are currently in my system. I was talking about it with my son last night because he’s interested in looking at a security system as well. I explained the system to him and all the features that it has. Also, the cost is reasonable and the quality of the equipment is good. Overall, Frontpoint is doing a great job.
I just purchased a home and I wanted to be safe because I was the only one living there. My brother-in-law has Frontpoint and he said that it's affordable and it works well for him. I tried to call other companies but they wanted more. Installing the Frontpoint system was easy and everything about it was simple. It is easy to arm and disarm. It also doesn’t give me any trouble.
I've had the system for about 5 months now and there was only one time that I had a bad service with the customer service. When my dad accidentally didn't turn off the alarm, the customer service called me and told me that somebody triggered the alarm. I told them to cancel it instead of calling the cops but they went ahead and called the cops anyway. I called the rep back three times and told him not to but he didn't understand what I was saying to him. Other than that, every other time was good. The response time was really quick as well. I feel a lot safer since having the Frontpoint system.
Frontpoint does well with the upfront customer service but they don’t do well on the backend customer service. Selling me the products was no problem but installing them was a nightmare. The videos are not up-to-date with the current equipment that they sent me so, I had more questions about how to install it. Also, the doorbell didn't install correctly, so they had to send me a new one. I had to call customer service multiple times to get things fixed because they said they would fix it but nobody did and then the next person didn't know anything about it.
They ended up giving me two months of free service because of all the miscommunication. I still don't know if the equipment works 100% all the time. There are times when we would open the back door, the alarm is on but it wouldn't go off. The doorbell and its image is not good quality and I don't know how useful it would be in the situation of actually needing to identify somebody. Also, the platform online is not user-friendly. They can’t do the things that I would like to do and they can’t modify things the way the other systems can. I don’t love it. It’s easy to have a system and be like, “Hey, we’re gonna offer you security.” But the harder part is actually providing the customer service to make people satisfied and want to stay. And that’s what Frontpoint is lacking.
We had ADT several years ago. I like the fact that Frontpoint was wireless whereas ADT was hooked up to our phone lines. I did a comparison of several different security systems. I checked online and Frontpoint had high ratings plus the reviews were good. Their reps answered my questions and provided information. We talked about what I needed, what would be good for me and how my house is set up. We talked through it as far as what would be the best system for me to get, and I went with a set standard.
The instructions for setting the system up weren’t as clear as I would have hoped that they would have been and it took us a little bit to figure it out. But once we figured it out, it was easy. I use the system's smartphone features and I really like it. I can just turn the system on whenever, and also see who else comes in the house that doesn’t have the smartphone, so I know when the door is opening just by the feature and the effect of the log. I would have thought though that for the price I paid, the quality would have been just a little bit better. But overall, I’ve been satisfied with Frontpoint. I feel better and secured in the house especially at night time.
We bought a house in Florida which we got prior to when we got a home security system, and we wanted something down there to monitor that house while we weren’t there. We googled the best easy-to-use security systems and Frontpoint came up a couple of times. Their reps were very helpful and patient with us. They worked with us when we were trying to get things set up. It helped that the instructions were easy to follow so everything went well. So far, we like Frontpoint's features. Their system is good for the money.
I have had Frontpoint for years. they have great customer service, always willing to answer questions or give help, even with installation. They are fast to respond to alarms. Their system is upgradeable and works great. Their prices is very competitive, I've never had one issue with the system, except for a sensor going bad on a 3 season room, they replaced it no questions asked. I have moved five times since I first purchased Frontpoint, I just simply remove all the sensors and install in the new house, no issues or trouble. It's a great company that I recommend.
I've had Frontpoint Home Security for the past eight or nine years, never any problems with the equipment until last week. The main keypad console reported a low battery. I called Frontpoint, to my surprise they sent me a new one free of charge and suggested I call in once it arrived to walk me thru the change. Their customer and Tech support exceed all my expectations every time I've had to call them. Great Company!
I used to have a different provider but Frontpoint is better cost-wise. The customer service reps were also very nice and very knowledgeable. I feel good about them helping me. I used my phone and the prompt during the installation and the instructions were easy. I also like the app. I use my phone a lot and it reminds me when I need to set my alarm because my daughter leaves after me in the morning and she doesn’t usually set it. I get an alert that reminds me that I didn’t set the alarm so I just set it on my phone.
I have the doorbell camera and I have an indoor camera. And I like the smartphone features. The system has been good. It gives me peace of mind. But I wish that I could hear my alarm outside when it goes off because I only hear it in the house. But I can look at my video inside my house with my doorbell and all I've been paying is $49 for the last six months. I would recommend Frontpoint.
I wanted a home security system to feel safe. When I did my research, Frontpoint seemed like the best one for the needs that we had and so I got their system. Also, their customer service was highly rated. That was important for us. We've been with Frontpoint for four months now and so far, our experience with them has been good. I've been very pleased overall. Frontpoint has been responsive and has helped me through some things. The installation of the system was fairly easy and for the things that weren’t, I was walked through on the phone, which was good. We have felt much better since having the security system.
The reps at Frontpoint knew exactly what they were talking about and they were able to answer all of my questions. Then, when I hooked the system up, they were very supportive. The installation was super easy and it was straightforward. Anybody that plays with video games could've hooked it up. Also, the features are pretty good. The cameras are excellent and the doorbell camera is phenomenal. I wanted to purchase other items along with it, like additional cameras that I didn’t see come with the package and I didn’t purchase them because they were like $199 a pop. There were no discounts or anything.
Also, the first time connection fee is fair, but they should’ve done the installation and then with that money that I'm paying, they should give a free installation along with the equipment. They should come up with some type of payment plan for future customers because not everybody has the sum to put out in the beginning. They can do a little better with marketing and the discounts. Other than that, I'm happy with their service. I use it every day.
Although the area I live in is secure, I wanted a home security system just in case and I didn't wanna regret not getting one. Frontpoint's price was reasonable and the lady I talked to when I bought the system was really honest. She helped me a lot. I installed the system myself. Everything is wireless now so it was super easy to install. I called Frontpoint three times for different issues and their reps were really good. They explained to me about the sensors and the equipment I have. I'm a tech guy and I find Frontpoint's system easy to use. Even normal people can use it. Frontpoint has been awesome.
I knew someone who was very satisfied with their Frontpoint service so I chose them as well and so far, it has been excellent. Initially, the instructions were a little bit confusing, but I made a call and someone walked me through the installation and so it was a lot easier. I like the fact that I can control the system from my phone. That’s one of the best parts of it. The smartphone feature is very convenient. Nowadays, we kind of do everything on our phone, so it's nice to be able to control that as well. I also like the fact that it was very easy to install and that every time I had called them because of a question or something, they’ve been very responsive. The reps are always very polite, they're very knowledgeable about the system and how it works, and they resolved the issue that I had right away. Frontpoint is something that others should try.
It’s a little absurd that Frontpoint has chosen to break down some of their other options as additional payments instead of a system that those come with because I’d have bought a system with additional features like the internet and monitoring. But I’m not gonna pay for more features on a basic system that they sold me. When I got the fob, there were no instructions on how to use it. For months, I was only pushing the button one time, and that means that I was at home. It doesn't make sense and it definitely should have been explained. Also, one time the maintenance people unplugged my control panel and I didn't get a phone call about it. Other than that, I like everything. Frontpoint has the cutest marketing setup. Their system came in a box and it has numbers. You'd have to be brainless not to be able to figure it out.
We live in a pretty safe neighborhood. But we spend most of the time outside, working through the week, and I wanna be able to make sure nothing happens when we’re not home. So for peace of mind, we got a home security system. I kinda researched different companies and Frontpoint seemed to be the most reasonable one when it came to their price, so we went with them. Since day one, my experience with them has been great and I like the way they handle everything. Once we went to start with the whole process, they were very helpful in every single aspect. And every time we had a problem, which hasn’t been many, they’ve been able to assist us from the beginning to the end.
Installing the system was a super good experience as well. I’m a handyman, so to me, it was like a piece of cake. But I’m not the kind of guy that likes to read things step-by-step, so I ended up calling to set up the cameras and a couple other things. Aside from that, the way everything had to be mounted was pretty much simple to follow. The quality of the equipment is pretty good as well. I’m still new with it, though. It’s been just half a year or so and there hasn’t been any break-ins in the neighborhood or house. And every time we need to use the alarm, we use it. So far, everything works good. One time, we triggered the alarm by accident. Me and my son were doing one thing and we forgot that the alarm was on. And the police showed up in the next five minutes, so I was impressed and happy to see them.
Other than that, every now and then, I can’t see my house through the cameras from anywhere. But I cannot blame it on the alarm system. It’s not the app or the alarm company. It’s more like my cellphone provider that lacks on the internet connection every now and then. But for the most of the part, I can see the cameras even when I’m driving. All in all, everything is simple to use and if you don’t know how to use it, they’re more than willing to help. So, overall, I’m really satisfied with Frontpoint.
Frontpoint had all the features I was looking for and had good reviews online and it has a reasonable price. Someone from Frontpoint called me and told me a little bit about the system. My package had everything in it that I wanted from a security system like the motion sensors, the cameras, the doorbell camera and then the main alarm. I talked with the sales representative and said what I wanted and they put it in the package together for me.
I called four times just for help setting up certain items like the lights or the on-wall security system itself, and it has all been really easy and simple. I just wish that the videos for the base security unit where you put the alarm code on were a little easier to find and were more detailed. I have to navigate the website a little bit. Also the hardest part was either pairing the lights or finding a place to hang the cameras that was close enough to an outlet. But the things that I had trouble with, I called and got helped with immediately. Everything was great. They were very friendly and professional.
None of the stuff has fallen apart on me or anything like that. The only thing that has come apart is one of the door sensors. But that's because it's an older house and the door warped and when I opened it one day, it pulled part of the door off with it. But I think the quality of everything is really good. The function of everything works really well and is really easy to use. I’ve already recommended it to other friends. I live in an older neighborhood that has a little bit of crime around it. I live in the house of my girlfriend and I feel perfectly safe. I can monitor all my rooms and it feels locked out so I definitely feel a higher sense of security.
My experience with the reps at Frontpoint was pretty pleasant and very straightforward. The system was easy to set up. But there were limitations during the installation because we have an older house. Putting the sticky parts just had to do with rotting wood on a older house. But it was pretty easy beyond that. My house is a lot more secure with Frontpoint. But I wish there was a camera feature that was included in it. $70 is a lot of money, but it's actually worth it. The service itself is pretty nice. I ran into a situation where the electricity went out in my neighborhood, but the system still worked itself out. Once it all turned back on, everything worked out. It was really cool. I ran into some obstacles and Frontpoint still wound up being a pretty good choice. I definitely feel a lot more secure with it.
The one time I tried to call Frontpoint, I had a great interaction with customer service. Also, installation was easy and the features of the system were good. Frontpoint is better than Nest Security System which was what I had before. However, I’m unable to set a lock for when the door opens and what I have now is only motion sensor. I’m not sure how to change that or how that would work but there’s probably a way to do what I'm looking for in terms of the alarm going off when the door opens.
I got broken into my new apartment I just moved into a few weeks before I got Frontpoint. I like the versatility of the deal that was offered. It was economical and feasible for me. The sales agent was very professional and he let me know all the details of the system that I was looking into. I set it up myself once it got here and everything went smoothly with it. It also performed as advertised. The features work well for me in the current set up which I’m in right now. If I was in a house or if the apartment was close to the ground, I would need more features as far as windows and things like that but we didn’t go into it because I didn’t need it. So, for the situation that I’m in right now, what I have is perfect. I was looking for minimal and it provided exactly that.
I use the smartphone features in arming and disarming the system, checking over when I’m not here and looking at the rooms that it surveils. One time, when the building lost power, it kinda glitched on me but other than that, I never had a problem with it. I’m content with the cost and when I decide to move into a house and I’m considering other features, then the first thing I go is with Frontpoint.
People break into businesses so we decided to purchase a security system and Frontpoint was the first one I found that had good reviews. The customer service has been good and the reps helped well. The installation of our system which is self-install was fairly easy for us. The alarm system is okay, but our cameras aren’t very good and I don’t much care for the computers or the cameras. Also, the magnetic strips that they put on the doors aren’t very good. They gave us cheaper, little sticky things that hold the sensors up on the doors and these don’t work well. But other than that, the quality of the other equipment seems to be good. The cost of the Frontpoint system, though, is a little higher.
Frontpoint is one of the top-rated security and their affordable that’s why I picked them. But it’s a little different when I’m dealing with it because I got stickers for the motion sensor on the walls. They sent it to me in a packet and they only sent me one sticker instead of a couple extra ones. I have a concrete wall in my basement and it’s not staying on. It’s a little frustrating because they keep falling down. I had to go out and buy something that’s a little bit more sturdy just to hold them up.
When they do a test, the equipment is always working but I hadn't really done a test where I can go downstairs and set off the sensor. It has to be 7 feet but I set it in my basement and my basement is not 7 feet high. When my wife went downstairs by accident, the motion sensor didn’t even go off. It would be nice to have a notification saying the motion sensor is not working or just a little bit more security.
Also, I get frustrated because I have to keep calling back for something. Even though it makes it more affordable, it takes up a lot of time and it just doesn’t seem like it gets resolved quickly. It can be frustrating on both ends when I can’t show to the tech where I’m at or what I’m doing. And I completely understand when they feel that way. They don’t express it, but they’re trying to ask as many questions as possible to understand where I’m at. So, something that could be resolved in 15 minutes takes like an hour because they can’t really see what I’m talking about. It’s always a miss.
One time, I had my glass break. I had to send it back twice because it fell twice and shattered. I had to do technical support with that and I had to be the one that opened it up. And that was what took so long. I had no idea what this tech was talking about when I was looking at it, the positioning. It’s not really convenient. If I wasn’t in a three-year contract, I would probably cancel because of the inconvenience. Other than that, service has been good and the features are okay. I like that it’s an app and I like that I can do it from where I’m at no matter what. But I would tell others it can be challenging at times if there’s an issue with it.
I liked the ease in which the installation went, I had another company install a computer's system and it was a hassle. Frontpoint's instructions and support was excellent. The customer service and support was available just a telephone call away. Thank you Frontpoint, when I am away I have peace of mind that you are there.
I was moving back into my house from Georgia and needed to get a security system. I called two companies and didn’t have time to talk to many others. And Frontpoint ended up winning out. Their sales person was great and seemed friendly and knowledgeable. Plus, they did a good job. We talked for 15 minutes and they talked me into getting a higher-end service. They gave me some good deals and discounts when I signed on. As long as I stay with Frontpoint for a certain amount of time, then the equipment only cost about $100. And it’s high-end equipment.
The installation was fine, easy and straightforward. Plus, the instructions included for the installation were awesome. They sent written instructions and one could also follow through on the app. I recently repainted so I peeled one of the things off the wall and I needed another adhesive. They sent a few extra, but the extras are different from the ones with the sticker. I went back into the box and had gotten the extra, but it was just so much thicker. The primary ones they send you are thin things that stick to the back of any of the equipment and drive them against the wall. The extras are these thick pads that put anything off-balance. That’s a problem and not a problem at the same time. I took the other stickers throughout the wall and the door and then stuck it to one of the thicker pads, which was fine. But it would be nice if they sent me the original adhesives.
The quality of the equipment is awesome. I use the smartphone features every day and it has been functioning great. The app is very cool and easy to use. There are instructions on how to get notifications if one of the doors is left open. There are triggers and cues that you can set up to let you know when there are other issues.
We moved to a new neighborhood and I wanted to have a home security system. I really liked the product of Frontpoint and I was pleased with the price. The set up wasn’t very difficult. I had issues with the lock though, but I think it was just my internet. But truthfully, if I have done better research, I would have just gotten the ring doorbell and did my own little security system, because I hate the price that I'm paying monthly right now. It's overpriced for the quality. I haven't been very pleased. It's like I never had enough storage for the doorbell video clips. If I wasn’t locked into the contract, I wouldn’t have it anymore. But, the people that always help me and call in, do really well. I've had situations where I was on the phone with a rep for over an hour and they took care of me. It was phenomenal.
Frontpoint's reps have been nothing but helpful. Every time I’ve called, I haven't had to wait. I only had one issue when I was setting up the door lock system. The guy never mentioned that the hub has to be within a certain range for it to activate. But once I called up the customer support, they were able to explain everything to me and within five minutes, I had everything set up. Also, the app is definitely very helpful. I've always recommended Frontpoint to everyone that has asked about home security. I’ve heard of everyone else’s stories with their home security and I have yet to have a single issue with Frontpoint.
I like the Frontpoint system. I wanted to make sure that I didn't get a motion sensor and that I find out what I could do about that because I have dogs. They solved that problem by using those glass break sensors. I also got a key fob and I did the installation so it was not a problem. It was easy. I used the instructions and it was simple. But I always feel that instructions, no matter what it is, can always be more detailed and done with diagrams. I'm an educator and what I know is that you've gotta write stuff so that everybody can understand them, not just certain people. You may use the system all the time but you may also forget things that you do when you're doing it.
I also have had some issues with their keypads. This is the third keypad I've had and I'm still having an issue with it. But I've figured out what I can do to use it until I have an opportunity to call them again. I think it's cheaply made. I can put my code in and I can press on disarm then I can leave it for several hours while I'm in the house. But if I go to leave and press on the "away" button, sometimes it works and sometimes it doesn't. The weird thing is that if I take the keypad apart and put the back back on, it works again.
There was also an issue where the keypad has the batteries on it. It's like a tiny motherboard and at one point, the connection wasn't very stable. So I pushed it in and connected it better, and it worked. I thought that fixed it but it didn't. So there's something going on and the keypad can be not as cheaply put together. The middle button on the keypad is the "stay" button and I like the fact that if somebody were to break the glass or try to get in, the alarm would go off immediately as opposed to having a delay time. I do like that but with the keypad, I'm not sure that's working either. I think the whole keypad thing is messed up and can definitely be improved significantly.
I love Frontpoint's customer service though. Everybody has been very helpful and willing to do whatever. I've talked to four or five different people and in majority of the time, they've been able to help me. Otherwise, they would just send me a new keypad so that was okay. But the last person I talked with was the most helpful because she was asking questions that the other ones hadn't asked me. Then she said that she was sending the issues to their research department so it can be looked into further.
When we purchased the home security system from Frontpoint, I installed it myself. It was very easy. The features are okay, although a video camera would be better. But it was an additional cost so I used another video system for the video camera. Other than that, the cost of the service is a bit more expensive especially because we don't use it a lot. I would appreciate if they can make it 50%.
I had some difficulty when I had ordered some additional sensors and we tried to hook those up. But I called the customer service and they helped me get it straight pretty quickly. The cost is good as well. Overall, things has been okay with Frontpoint. However, the alarms could be louder. And maybe if they had some type of external speaker I could put outside the house, so if the alarm goes off, the neighbors could be notified where they could hear it.
Please beware before you sign up with this company, I have had the worst experiences (yes multiple) with them. I am not reviewing the quality of service for the system, I am reviewing the horrible quality of customer service. They have abused my bank account on multiple occasions, including withdrawing 3 payments just before Christmas. They did correct the mistake, but it still happened and still caused hardship. I then submitted for my service to be cancelled, they require 30 days notice. It still was not cancelled and they withdrew unauthorized funds from my account again.
I was on hold for over 40 minutes waiting for a supervisor, and still never spoke with one. They refused to refund the payment the way they withdrew it and I had to give them more access to my finances to get the payment back, which still hasn't happened yet! Absolutely horrible! There are MANY other companies out there, save yourself stress and frustrations and go with another company. Frontpoint should be ashamed and embarrassed by their lack of customer service, it's disgusting!
I checked Frontpoint out and they had good ratings and it looked fairly easy to install. Their customer service reps were also friendly, answered my questions and helped me out on the setup. They had professional courtesy and did the job. I'm also satisfied with the features of the system. The first control unit we got didn't function properly. But they sent me a newer version and it works just fine. You can also look at your system at the app and see how it's working. You can do anything you want with it.