Frontpoint Reviews

Frontpoint was recommended to us by a lot of people that use it, and we always feel comfortable with Costco. Three people that we asked that had switched to Frontpoint have been really happy. So, that was why we went with it. I had an alert go off once, and it was in the middle of the night. And I got a call, and the person I spoke with walked me through it. Then, we followed up the following day. So, that was one thing I thought was really cool. Then, just the time where I just run out the door and forget that I tripped my alarm, I got a phone call. So, they've been very attentive. Whenever it's happened, it's only been a few times but they've always responded. They've been very nice and patient.

I like the system of Frontpoint very much. It works well. The installation was easy. I did it myself. Since having the system, I feel a lot more secure. When my husband's here, a lot of times, I don't bother with it. But definitely, when I'm home alone, that goes on every night. The only thing is I usually forget to turn it off in the morning when I open the door to take the dog out. So, I have to run back and do it. But it's very good. I really am happy with it. I also bought a smoke detector so that if there was a fire during the day, they would notify the fire department right away. That’s important to me.

I've been a Frontpoint customer for years now. The installation was easy-shmeezy. You stick on the sensors where they're supposed to go, Frontpoint helps you to activate the system, and you're done. I feel safe having the system and it works well. I like the fact that I can control it with my phone. That's very good. You can do that with other systems too. I just trust Frontpoint as not being a fly-by-night operation. They are probably a more reliable outfit than ADT is. ADT is too big for their britches. I feel better with Frontpoint and everything is going fine with my system. I'm just kind of waiting for when the time comes I have to update my panel because the 3G is going away.

I've been using Frontpoint for almost seven years now and everything works great. A couple of times when my devices run out of battery or had problems, I had to call customer service and they rushed the new devices or new battery. It has been hassle free. The best feature is being able to arm and disarm remotely. We are feeling lot more secure because of Frontpoint. The great thing is it has a very good name and reputation. Having the Frontpoint decal in the yard and on the windows and the doors is a great deterrent. Even the response whenever there is alarm is phenomenal. I get a real time response.

Frontpoint is much more user-friendly and less prone to malfunctions, mistakes, and sensor issues compared to my previous one. All the wireless features work great, too. All the sensors are pretty wide-range. No upgrades or complaints on those. I have everything that I need. The app works great and I use it all the time. The customer service is a selling feature as well as the do-it-yourself installation. Those two items were the biggest reasons for sticking with them.

I like the DIY installation and cost-effectiveness of Frontpoint. For the most part, we're happy with the system of Frontline. Sometimes, the sensors get fickle.

I like the self-installation of Frontpoint. The system is decent too. However, there are issues with interference that they don't do a good job of telling you about ahead of time, such as trying to get some sensors to work depending on placement. Also, the phone wait to get to support is agonizingly long to where they make them call you back. They always say there are 400 people ahead of you, and then they'll call you back. So that's been the only turn off. One of the big turn on was that they had great reviews on customer service and interaction and accessibility. Also, in the past, you could call Frontpoint and talk to technical support and get a live person with a very minimal wait. But now they seem they're just turning into another large company that is hard to get in touch with.

We like Frontpoint better compared to our previous one that's why we put it in more locations. The only issue we've had is sometimes when a system has gone, an alarm has been triggered, we get an automated system instead of a person, which can be a little frustrating. But then it works well. We've had a couple of sensors that have gone bad but anytime I've called in with one, the representatives are always really quick to get me out a new one. They're very respectful and professional.

I like that if the Wi-Fi goes out, the Frontpoint system still works. Cost-wise, it cost more per month than SimpliSafe because we've got monitoring. But in terms of, the equipment itself, it's about the same price. The first thing we realized was that we didn't want the sensors on the outside of the doors, which meant we had to drill three-quarter-inch holes into the sides of the door. It was a little freaky at times. One sensor was defective when we got it. It didn't set up in the system correctly. But the customer service of Frontpoint was amazing. They walked us through getting the second sensor and getting it put in.

I installed Frontpoint on my own as they are a do-it-yourself company. The instructions were extremely easy. The equipment is fairly up to date and really streamlined. It's been great so far.

The system of Frontpoint is good. However, the last time I called customer service, the experience wasn't too pleasant. That's why we're deciding now as soon as I have time, we're going to cancel the service with them and look for somebody else.

Frontpoint appealed to me because they weren't Wi-Fi based. If my power goes out, I still have a security system. They're one of the few that had it at a reasonable price. Supposedly, it's an encrypted line. So someone who has a little pocket jammer can't still break in and not set the alarm off. As far as sales and service, all calls have been good, except for one. The guy's perfectly polite. He just didn't solve my problem the first call, so I had to call back and get it fixed later. But overall, it's been a good experience. They treat us well. Go for Frontpoint.

We weren't particularly happy with the system we had in place. It would go off in the middle of the night intermittently on occasion. We don't know why. We were researching online, and Frontpoint had good reviews. Their customer service were terrific and beyond helpful. They stayed on the line while we did stuff. They got great personalities. As far as the equipment, it's a self-install. They help you get on the phone. They’re very good.

We have used Frontpoint for years with no complaints except for the initial contract requirements. However, recently our panel malfunctioned and triggered an alarm. Frontpoint techs thought it might be a fluke but it happened again. To replace the panel, Frontpoint said I would have to sign another contract for another year.

I had always had a home security system and then it got outdated. The motherboard in it went bad. So, I shopped around and found Frontpoint. I really liked the old hardware system better. One of the things that I don't like about the Frontpoint system is that when I leave, if a sensor is not working properly, it will go ahead and let me set the alarm. And I may or may not look to see if all the sensors were working. I know you can see that, but sometimes you're in a hurry and you just hit the alarm and go on. Other than that, I’m really happy with the features that were offered through Frontpoint. I’ve had a good experience with the customer service reps over at Frontpoint. I bought some add on stuff. They've done well.

I moved to this area and I wasn't too sure about it. It's a one-story house with lots of windows. I got Frontpoint and I like it a lot better than ADT, which I had at my niece's house. The Frontpoint rep really helped me a lot. She gave me time to make a decision. She wasn't rushing me. As far as installation, it has been very good. The features in the system are great. I didn't know about some of them. I left it on silent, and I came back and it went off. I didn't even know it was going off because it was on silent, but I know about that now because the police came. I definitely would recommend the company. In fact, I have recommended it to a couple people. I told them it was the best and the easiest to install that I've ever had.

Frontpoint's customer service was very good. I installed the equipment. There is one thing that's very important that they change. They need to change the tape that they offer in their setup kit that attaches the sensors to the doors and windows because it comes loose every time there's a change in the weather. That security tape used to attach the sensors is a very big deal. In fact, I lost four individual pieces to the sensors because I had a construction crew out here, and they didn't pay any attention to that stuff. It cost me 120 bucks to replace it.

I called and asked them if it was okay for me to buy from another person. He was selling his stuff on Craigslist. They said yes. We tested it at his house, came home and tested all the pieces. It didn't work. The tech said it's not compatible with the new upgraded stuff that I have. So I went on and spent my money after they told me that I could. I can’t go back to the guy at Craigslist and say, “Hey, Frontpoint gave me bad information." I lost $100 right there. It would have been better if they had said, “No, you can't do that 'cause that equipment won't work with yours.” Other than that, the service is good. The equipment is good too.

We had ADT and Brinks and with them, if there's a problem with equipment, I just call and they come out. Then, they charge me for that. With Frontpoint, it's do-it-yourself. I had to install the equipment. I'm an engineer so it's easy for me to do that stuff. Also, everything is wireless. If you're not tech-savvy, it's going to be frustrating and you'd probably go with ADT or Brinks 'cause they'll do it for you. Feature-wise, there's no distinction between ADT and Frontpoint. They both have silent alarms and cellular backup. So, it's not for everyone and I would definitely not recommend this to a non-technical friend. If someone didn't know that they had to do so much and then ordered it, they probably would cancel after.

Frontpoint reps were easy to talk to and I got some good information from them. I did a lot of my research online so I knew what I wanted before I went there. I have their wireless system and the installation was pretty simple. You get the stuff, plug it in, use the app, and configure it. As far as online, the features and functions are good. We definitely feel more secure having the system up.

We had a break in and we didn't want it to happen again. We googled, did our research and Frontpoint was number one rated. We reached out to them and told the rep we were living in an apartment and we were interested in a security system. It was easy and swift. We installed everything ourselves. It was all do-it-yourself, but they had good instructions. I enjoyed the features as well. I liked that we got the camera. The only thing I don't like is that you can only have four cameras put on at one time. Since we're in an apartment, it's not that bad for us, but if you had a house, that wouldn't be enough.

I just explained to Frontpoint my needs. We went over how many door sensors, window sensors, etc. that I would need, and they just guided me towards which package would be most effective that would meet my needs. I liked their pricing. I installed the system at the one house. I had a problem with a sensor, and I had to call into customer service. But they were very helpful. And then, at the second house, they never installed it and got it in right. But at this point, neither one is working because the keypad doesn't work on one, and then I lost the cord to the box on the other one. I don't even know whether it’s in stores. It's crazy because I'm paying every month and I have no alarm on either one.

My home equipment includes door and window sensors as well as glass break sensors. They have a 3yr warranty. Now that its been over 3 years, sensors stop working or malfunctions for no obvious reason. Tech support tells me that there are interference that cause the offline signal on one sensor and will have to pay for replacement cost. Another sensor just doesn't work. Frontpoint charges $35 for monthly monitoring. There are other companies that charge $20 for the same service. Due to C19, I've been working from home since March 2020 and lost my job last Dec. I asked Frontpoint to cancel my contract since their equipment no longer performs and I haven't had to activate my alarm for over a year. Frontpoint doesn't make any exceptions while other companies give credit. I pay for a service that I don't use because the equipment is such low quality.

We got broken into twice in three years. There were some drug addicts. They used to be wonderful kids but they had gone the wrong path. They took a lot of money out of this house at one point. So, we needed security and I was looking at a number of other options and Frontpoint seemed to be the right fit. We've been with Frontpoint for three years now. At this point, the $50 a month service charge for monitoring seems a little high. 600 bucks out of pocket a year is a fair amount of money. They could drop that a little bit especially for a long-time client. Other than that, the customer experience is good.

The interaction with the staff has been favorable and the features of the products are fine. However, Frontpoint should use one set of terminology in their web interface and make their installation procedures function. I installed the system and the web interface and the app interface are inconsistent, confusing and don't work correctly. As a result, I've had to call staff multiple times in order to sort out simple problems, which I consider to be a failure in their business model.

I had ADT at the other house, but it was a much older system. The one that I got from Frontpoint works well and I like it because of the self-install provision, so you don't have to get a technician to your house. But sometimes you have to hold a really long time to get their reps to come on the phone. It's the way of the world these days though and they're always extremely helpful once you get them. Aside from that, the security system is very flexible and has a lot of features. I have no complaints with it and I would recommend Frontpoint.

The Frontpoint rep was nice. He said that he was gonna call me back prior to my 30-day trial and he never did, but I didn't really need to. The installation was pretty easy. The features are pretty good. I'm paying for the monitoring right now, but I don't even know if I'm gonna renew that when it’s up. The video camera is just what I need. I can monitor it myself.

My husband at the time told me about Frontpoint and we were trying to find a more cost effective but also a reliable alarm system company. The initial setup was easy but when I moved, it was a little difficult. I renamed the sensors, so I’ll know if one is open and I’ll know exactly where that is. Also, I purchased another device that was shown as a duplicate. But the customer service made it easy when I had a problem. I like the phone app because sometimes I leave or I’m in bed, and I don’t wanna go all the way downstairs to set the alarm. I'm satisfied with Frontpoint.

I had ADT before then I switched to Frontpoint. They had good reviews than ADT and although ADT had better pricing, you can turn some parts of the system on and off at different times with Frontpoint, which was what I was looking for. So far, the system is good. We live in a very good neighborhood but I have family that live in the house and I got the system for peace of mind.

Frontpoint's customer service was top notch. They were extremely patient, extremely informative and always responsive. In the first call I had with someone, they answered tons of questions that I had about the system, how it works, and the technology. So, extremely patient, always responsive. If I had an issue or a need to walk through something, they would stay on the line with me as I walked through it. So, the initial set up and conversations were great. Any other questions I've had since then, customer service has been top-notch. I was having a home built in a different city where I was located. So I had my contractor, who was there, just place the devices and the sensors on the doors and windows. They were able to call Frontpoint during their process as well.

I had Frontpoint in Massachusetts and after I sold my house, the system was still there. So, I had no option but to go with the Frontpoint for my new house. The application process was easy and the sensors were easier to install than before. As of now, the security system is working fine. We are testing it occasionally, just to see whether it is working fine or not, and it says whenever the door is open or closed. It says everything correctly, and arming or disarming it is pretty straightforward. I can do it with mobile also.

The Frontpoint reps were very professional. The system was easy to set up for me. It performs well and I feel safer since having it. But there should be more wireless options for it.

I had a break-in and it made me need to get something right away. I did it on a holiday and Frontpoint were the only ones open. The process was very easy. I like the fact that I didn't have to deal with anyone personally. It was just a phone call and it was set up. The equipment was sent to me and I installed it myself. Everything's fine with Frontpoint. It's worth the money.

The Frontpoint system was easy to install. We’ve used them for over a year now and they’ve all been really good. Once in the occasional while, we’ll call technical support but it's nothing significant. It works like we've hoped it would and we've been happy with the service.

We didn't have Wi-Fi where we moved so the cellular option was what we needed and we went with Frontpoint. Their service is good.

We needed to get a security system for our church and got the Frontpoint system a while back. I put everything in myself. It took a little while to understand how some things worked. We have the system in two buildings and the main base station is in one building. We figured out that one of the sensors was too far away so we had to end up getting a booster for that. We had one or two sensors that were bad and we had to get those switched out. Other than that, everything worked fine. We set the system whenever we're not there. There are people that go in and out from time to time that are likely to set the system off. If they forget, they let me know right away. Every time and within seconds, I get a call from Frontpoint. I'm very satisfied with it.

After some back and forth, the company ultimately refunded me for the month of January with an explanation.

We were robbed in December of 2018. In February 2019, I figured out what our options were. We live in a very rural area and have no internet service here. Our only internet option is to go through a cell phone signal, like a hotspot. That was our reason for going with Frontpoint over anybody else. It was the one that gave us the option to use a cell signal.

The reason I went with Frontpoint was they were the only one that offered a long-range door sensor and I wanted to put one out on my shop away from my house. I can arm it or disarm the system from away with my phone. The police officers said they hardly ever go to a break-in when somebody's got a security system. Usually, the people see the signs and don't try it or when the alarm goes off, they leave. I just got a camera and I was gonna try to make it work but I don't have enough upload speed on my internet Wi-Fi.

I was lied to about capability of your system to start with but you had me locked into a contract. After explaining to customer service at set up of what took place and how I was lied to and was told there was nothing you could do. I told you I would leave after contract but stayed for another year until I started having problems with the system. I was told I could get new equipment if I signed a new contract, no thanks. When I went to cancel, you won't let me cancel without paying another month. This system has not been right for months.

They have been great and call quickly when it goes off, but at the end of my contract it was a recorded message asking if I was o.k. Not happy about that. They seem to not care towards the end. Three year contract.

The system is very easy to install and Frontpoint does a good job of getting your whole packet to you. I've had them for years and their customer service is good. The alarm went off at our condo the other day and the police were there in like five minutes so that was nice. However, if you have more than one property, it's not super easy to get them all hooked together. That's the biggest thing. Also, if you lose components, they can't seem to take it off so you have this lost component on there. However they set it up sometimes isn't very user-friendly.

The system works just fine. You must set up everything yourself and install the cameras. The instructions are easy to follow. The problem is the customer service. They are very unprofessional. They are rude, they don't take proper notes, supervisors don't call back.

I'm not overly impressed with Frontpoint. Their equipment is not the best manufactured. It appears that when they send out smoke detectors, they are sealed and you can't change batteries in them so when they die, they die. They have a certain lifespan. I had one sent to me that was manufactured in 2014 and I've only been with them for a little over a year. I had another one sent to me recently that was manufactured in 2017. I've had one or two of these go bad already. One of those was not in service right away. The other one was put into service and went bad within a year. They took it back and gave me credit for it but I shouldn't have to be dealing with that. And one time, I had a faulty smoke detector at my staircase and it set off a whole round of my smoke detectors. Once I got rid of that, everything else was fine.

We bought the entire system with the motion sensors and door sensors when we bought the house and three months ago, we redid all the windows so I bought the window sensors. I had an issue in the app and I was not able to install them. They helped me over the phone and the technician was good. I like the fact that everything can be done through the app on the smartphone. This is very convenient, especially for all the family members, because we are all connected to the app. Everybody can put the alarm on and off. Also, I like the history in the app where we can see what happened in the house, which door was open, closed, things like that. I feel good in my house now.

The system does what it's supposed to do. There was a time that I accidentally opened up the door without realizing that I forgot to turn off the system. The alarm went off as it should and I got a call as it should. The representatives have been very helpful and I never had an issue with them.

In the beginning, The Frontpoint system was pretty confusing to set up. We had about nine doors and windows alarmed on our old house and part of the areas was downstairs. But the master bedroom we didn't have alarmed for the simple fact that it was way up off the ground. You would virtually have to have a ladder to get to any of the windows. Ground level, down where the family room and basement area would be, we had windows right at the ground, so that was a likely point. I had to go through with the techs to help get set it up.

From the time I got Frontpoint all the way up to last November, Frontpoint did not work like it should have. It didn’t work because no one came and told me after I was sending in emails and phone calls and giving them data, a reference to my equipment not working. Then, I later found that Frontpoint had some faulty module and they had a huge batch of them that were dispersed to customers. But those were getting switched out and I never got mine switched out.

I like Frontpoint. The system is very easy to use. It's very straightforward. It's designed for the average person. The only thing is that you have to have a pretty strong signal with your router and Wi-Fi system for it to work properly. I'm in a stucco house and I'm not even 20 feet away from my router. One camera has an issue. It’s very minimal but they need to make their Wi-Fi a little bit stronger in their camera so that it will pick up a little further away. But I think they've adjusted that because I just installed a brand-new camera 60 feet away and it's fine.

On the first sale, I wasn't too positive about my representative. I almost didn't make the purchase. It was like a force. I didn't take that into consideration. I had to call back, talk to my husband and call back again. So far, the system is good, but that's only because I keep calling to make sure that it's functioning the right way.

I've done the installation myself and it was very easy. The features are great too. I linked it to my Alexa. The customer service is good as well. On a scale of 1 to 10, I'd give it a 10.

Everything with the representatives has been great and installation was really easy. I really liked how, once you set up the sensor, especially the motion sensor, you can test it out to make sure that it's capturing the areas that you want to. The setup and the trial period were really nice. But I wish they would make a separate siren that I could put upstairs. Our home base is downstairs but I'd really like to be able to have a siren to go off upstairs as well. Also, the doorbell cameras have connection issues sometimes and the camera is only about 10 feet away from the internet router and the home module. It's kind of weird how we have some connection issues with them being so close to that. Other than that, the quality of the equipment seems to be really good. I like the fact that they came out with the thermostat and I can control the thermostat from the Frontpoint system app.

The overall service reviews for Frontpoint made me choose them and I got the door sensors and the cameras. It was nice installing the equipment myself and the quality was very good. The smartphone app is good and consistent.

I had another system that I could use Frontpoint’s equipment on, which made me decide to go with them. But right now, their outdoor camera sucks. I have a motion detector spotlight and when it starts filming and the lights come on, the filming stops. You never get to see what was there. It's not coordinated with the spotlight. Then, Frontpoint's system wouldn’t accept anybody else's camera unless it’s Wi-Fi. So, I don't understand why they do it that way. If you look at the other guys, they have that. If it doesn’t get better, as soon as I get through with my contract, then I’m probably gonna go with somebody else.

So far, Frontpoint's good. It makes us feel safe with the security system in place. It's making us aware if someone is there. The system is user-friendly. We like that it is announcing what door is opening. We purchased the remote key and I’m wondering how can we verify if it's already armed for using that. Right now, we're using the remote then we check in our phone app if it is armed or not.

Frontpoint is great company to work with. I've had an excellent experience. Call wait times are long. Usually they have to call you back, but once they call you, it's excellent, so it's fine.

I have been customer for three years. If you never experience an alarm, then you can never have a problem. When you do have an alarm, you need to have the correct response. This is not the case with this company. No person was at home. Alarm went off. Front Point called to say alarm was going off, did I want them to call police. I said yes, I was 1300 miles from home. Police found nothing when they arrived. Couple days later another alarm. Front Point calls me, no answer. Front Point Calls wife, no answer. Front Points next step, send me an email letting me know my alarm went off. I saw that email THREE HOURS after it was sent. No police were sent because they did not make contact with my wife or myself. TOTALLY UNACCEPTABLE RESPONSE!!

My mom is glad I have Frontpoint. It's good. You pick out what you want so that you have the system that you feel the most comfortable with. Their customer service is good too. However, sometimes when you send the emails, it can take a while for them to respond.

I was looking at security options and I liked Frontpoint's total package. It was reasonably priced too. I bought a couple of extra things, and they've got stuff shipped out right away. I did the installation myself and the system works like it's supposed to. I had a couple of technical problems, and they were able to either solve them or ship out new parts. I would recommend Frontpoint. Everybody has different needs, but they work fine for what I want.

The quality of Frontpoint’s equipment is great as well as the customer service. Dealing with them was wonderful and the communication went very well. The instructions were crystal clear when I did the installation on my own. I was having an issue with putting in my doorbell and the reps helped me and walked me right through it. The features were perfect and the customization was easy and nice.

We use Frontpoint all the time. Looking at what they had to offer and the ease of doing it myself were the two main reasons I went with them. Aside from this, I like the ability to look at things around your home when you're away from it to set things on your phone if you forgot to put the alarm on or decommissioning it when you're coming home if your hands are full. I would recommend Frontpoint to everybody.

Frontpoint has been great. One of the reasons I went with them instead of ADT was it's do-it-yourself and it's very easy to install. When you move, it works great too. Frontpoint sends you all new adhesive backs. We like the features of the system. If a door opens, you can set the portal to say "front door open" or "back door open." If I set it in the settings once I leave the subdivision, it tells me that I've left the subdivision. I have the doorbell camera in the house too. Up to this point, everything works fine and I've had nothing but positive experience with their people. They know what they're talking about. They've always been able to solve any issues that I've had and they've been very friendly. They've dealt with things in a very short amount of time.

Due to online reviews, I decided to sign up with Frontpoint. Their reps were great and setting up the equipment was really easy. The system's functionality is awesome, too. I've had the shop broken into twice and I've been there within four minutes.

The service people are good. It is a tad bit longer to get on the phone with somebody when you're a customer already rather than a possible new customer but that's with most companies. The installation is pretty straightforward 'cause you do it yourself. The features are great and everything with the service is fine. I've had sensors that don't read though. I can't lock the system because the sensor says that the door is open but it isn't. Things like that have been kind of concerning.

Today is 12/22/2020. I just bought a new home security system and need to cancel my service with FrontPoint. So I called in and found out that I already had service with for more than five years. After telling them my intention of cancellation, I was told I still had ten months remaining, which surprised me. Their reasoning is very absurd: I originally had three-year contract with them from 2015, I called in to change rate in 2017/11, with ten months remaining. After I stayed with them for three more years (2017-2020), that ten-month-remaining still remains. What a shame! Anyway, I am leaving that company even though I have to pay for nothing. And post here to warning other people to stay away from them.

Over 15 years with this company. Poor customer service, expensive replacement parts and you receive a recorded message if your alarm goes off asking you if everything is okay not asking for password. If you plan on lying on the floor dead use them, if you are happy being alive go someplace else.

After completing my 3 year contract with Frontpoint and after multiple calls to close my account, they are still charging my card 6 months after I requested the account be closed. Once again, on today's call, they tell me that I am required to give them 30 days notice and that another payment will be extracted, no exceptions. I told them after this kind of treatment, I would never go back to them. They do not care.

We were happy paying customers since 2012, though over the last several years more and more just stops working, sensors stopped working, battery replacement no longer brings them back to life. We have 7 errors on our dashboard currently. They are deprecating all of the older systems on 1/1/21, forcing you to upgrade. We shopped around and decided to go elsewhere.

After a lengthy consultation in which we explained will NOT have WiFi at our cabin, the sales rep assured us that we would be fine with the system because it is cellular. It took us a while to install because the cameras are not do-it-yourself like we had been told...we had to hire an electrician to run power to the outside of the house. Upon activation, we learned that the cameras would not work. When we called Frontpoint, we were told that they need WiFi. We were very upset, having now put about $1800 into this after purchasing the system and hiring an electrician. Frontpoint refused to give us a refund and we are now months later and a supervisor won’t return my calls or emails. Meanwhile, they’re still charging us $56/month for monitoring we can’t use. Don’t be fooled by the slick white boxes, the customer service is horrible and they deliberately misled us and won’t fix the problem.

When I signed up for a 3 year contract, they sold it as a good deal because the rates would not go up. Guess what was raised three months into the contract? The hardware was poor. The sensors failed to stick to the windows or doors and some would never work - it continuously reads that our back door is open when it is not. And now that the contract is complete, they are requiring me to pay for this month and next month. Contracting with Frontpoint was a poor choice that keeps costing me. I do not recommend their service.

If you are considering using their security system, this is not the company for you. I entered into a contract with Frontpoint when my elderly dad refused to move in with me after a fall. Never make a purchase when you are emotional! From day one, we had trouble getting the system to upload. My dad lived in a rural area, (no Internet) which we were told we would not need. We could use our mobile phone to activate the system. Multiple calls to Frontpoint to no avail. Only to be told to upload the app and follow instructions. I always felt like they had too few staff and too many calls. We could only get the system to upload to 2% and it would freeze. Time passed and I realized I was still paying for a system that didn't work. Eventually, the sensors on the doors could not be detected when I turned the system on, during one of many attempts to get it to work.

I signed up with Frontpoint back in 2014. I had zero problems with any crime, but they were very responsive when I had false alarms. However, one night we had a false alarm that lead to police showing up pounding on our door while we were asleep. The alarm was going off but was not loud enough to wake us up or our dogs that slept in our room. The next day, we reached out to Frontpoint to find a solution. They offered their new “hub” as long as I renew my 3 year agreement. I had no plans to switch companies, so I agreed.

I purchased a home and attempted to have the account transferred to my name from the previous owners. This process has been ongoing for the last 2 months, customer service has been unresponsive and the process that they indicated would take place was completely inaccurate. (Just a quick aside, a security system company that is challenging to get ahold of is a big red flag.)

I’ve had this system for 3 years. The first 2 were good. Support was easily accessible. The hardware broke constantly, but at least they would replace quickly. Fast forward to 2020 and it unbelievably bad. Virtually no support. Call and there will be 100+ people in front of you. Email and you won’t receive response. Period. No response. You’ll end up paying for broken equipment and NO SECURITY SYSTEM. Yes, we all love to pay a premium for something that literally does nothing to protect your home or family. Do yourself a favor and go with another company. Covid or not, if you are paying a company for a service it’s their obligation to provide that service. It’s absolutely unacceptable.

When we moved on June 19, 2020 we terminated our Frontpoint service after a number of years and it was transferred to the new owner of the house. Unfortunately, we keep getting monthly bills for service. I've called Frontpoint a number of times to get them to stop billing us for a house we don't own anymore and where we haven't lived since June (the new owner is paying). After being on hold multiple times, for a long time, those calls result in nothing; they say they'll look into it and nothing happens. It is so screwed up that when I give the Frontpoint Customer # on the invoice, with my name and what the service address was, they don't see the account in their system and continue to do nothing, except send more invoices! Frontpoint customer support and billing are a mess. Suggest customers look elsewhere unless you you seek extreme incompetence and frustration!

I signed up with Frontpoint Security 2004 and had service for many years. I sold my home and cancelled service. I called twice and was met with high pressure representative that wanted the name and phone number of the new owner and would not give me information to cancel my service. Frustrated with this person, I called back again a few days later and got the same treatment with a different representative. I wrote a letter to cancel service. Now in 2020 years after I moved, I get a call from a collection agency, and threats to my credit rating if I dont pay them for service I cancelled. It's like a never ending contract. BEWARE OF THIS COMPANY, your house may not be robbed but the security company will rob you!

Through multiple phone calls not once have I actually received help or correction of the issues with the system. There is no actual monitoring when alarm goes off. The system is useless and this company is a scam. They lock you in a contract but never meet the agreed service. They guarantee a good connection but there is actually no connection, you don’t realize that at first until alarm goes off a couple of times and no phone call takes place. Every attempt to contact customer service is met with rudeness and no solutions.

We got the Frontpoint system back in 2017 and we are finally out of contract! We liked the system at first but after 6 months it went down hill. Our keypad constantly lagged causing us to think the keypad was not accepting our pin. This created a race to keep the alarm for going off. Additionally the doorbell cameras they provided broke 4 times over 2 years. They would miss events or just stop working all together. We wanted to cancel but they charge you 80% of your remaining contract plus an extra month service fee to cancel. It was horrible to feel stuck with a system that we knew could break or not function when we needed it to.

Positive reviews are company plants. Real customers of this service hate it. Poor products, poor service, fraudulent scams to bilk customers, and a tremendous effort to grind down customers and hide real feedback about product and practices from review sites. Check out REAL review sites like YELP for the true story on this company, not the fake review sites the company plants online. AVOID!!!

I have had Frontpoint for a year, my car has been broken into in front of my house twice!!! My house has been broken into and this company need to be shut down!!!! The camera catches a cat in the trash but not a thief beside that someone came in my window the alarm is set but doesn’t go off!!! Call the company to cancel service and they said we in a contract!!! I am looking into suing them!!!!

I used Frontpoint security for several years. One of the problems I had was the panel would lock up and be unusable.. They sent a new panel, but the problem persisted, even to the point of not being able to disable the system when walking in the home.... Not good for a security system that is intended to protect your home. My most recent experience involved moving from my home in Indiana and no longer needed their service, they do not have a clause allowing for early termination due to moving to a new location, so they adamantly enforce the contract which basically means they will attempt to extract the full amount of the contract despite them not providing any kind of service.... I would not advise anyone to use Frontpoint for anything now or ever in the future.

I had one contract with this company years ago and it was great. The second time around I was told I had a one year contract and it wouldn't start until I activated my device. I was moving in a few months so I wanted to wait. Sales agent said the deal wouldn't be around in four months, to get it now, and just don't activate until I move which is when billing would start. It was a lie. Billing started immediately and it was a three year contract. Nobody cared. People would say "I'm sorry you went through that" but did nothing to rectify the situation. Best part is, they are still charging me the 30 day notice fee even after knowing my service was never activated and set up by a sales lie. There are so many better security options. Their devices are a low quality as you can get to top it off.

We had Frontpoint for 4 years without any issues. Then our touchscreen panel backup battery became defective and we needed to switch to the new hub. There are so many bugs with the new hub. Our old sensors don't register if they are open or closed. When the system reboots around 11pm, all the sensors update and the alarm goes off. We got a notice the motion detector battery was low, then suddenly it was fine. The alarm went off for a smoke detector tamper, then in the next minute ended the tamper. So many issues and all they try to do is help you "troubleshoot". When I called, there were 37 people ahead of me, probably with the same issue.

Did not use the system. Tried to call to cancel the contract, was not able to cancel because the cancellation fee is the same as the remaining balance. After one year contract, still get auto charged every month. Think carefully to get into a contract that you won't be able to cancel even if you don't use the service!

I set up the 'equipment' and within a month they fell off the walls. I live in FL where one, it's hot and two, we don't have smooth door frames. It's not the style down here so it was a nightmare from the start! A lot of the sensors did not line up properly and wouldn't chime when I left or enter. So they want to send me replacement stickers and all this other nonsense which is a joke. So I decided that this wasn't for me. Went to cancel. They're talking about I have 20+ months left on my contract... That's funny, since I can't recall signing up for any contract with a company who can't even report it to my credit company. Then they tell me I need to either transfer the service to someone else or pay $400 to cancel the contract plus I have to give them notice like 30 days notice before I cancel.

Horrible experience with Frontpoint. Our equipment went out and they knew about it, but didn't notify us. Everything seemed to be working on our end. Later they cancelled our service without telling us and kept taking payments for a year! We only found out when we went to change our serve. We've been without service for most of the time - and billed for it. Setup is easy, but it seems like the company is run by crooks! Run away!

The key pad stopped working 4 times and replaced twice. When key pad does not work the alarm system cannot be shut off by the pad. As a result the alarm goes off. I was told that the key pad is fine and had to be reset. This should not be needed with any frequency (4X in 18 months). We had 2 false alarms notices with the police dept. The alarm can be stopped by the app but everyone that uses the alarm needs to be educated on using the app, which is not likely. Service is slow, they are busy and cannot take your call without a long wait. You can be placed on a callback, which the last time took 22 minutes. I requested a supervisor which is expected to take 24 hours. This last issue did not generate a call from the monitoring station. If you expect good service, this is not the place. Investigate before you buy.

STAY AWAY GUYS!! I would rate this as one of the worst experience I ever had dealing with customer service. When the rep call you and tell you the details they will purposefully hide the fact that there is 3 YEAR CONTRACT and I cannot just blame them. I SHOULD have read the FINE prints. Anyways, after the first 3 months, the app is gone where you can arm and disarm your home if you are not at home. I called and they said you have to upgrade to a 50 plus plan to get an app and remember I am paying 34.99 a month.

My contract was up in December. After 3 years and 3 months I was not using system cause am homeless but still was paying. Now almost 6 months after cancelling they still billing and refused to cancel. Help.

TLDR; Poor customer service and “average, at best” products. Also, expect to pay two additional months of service for cancellation minimum or significantly more if contract not completed.

I purchased an alarm system from Frontpoint and was told I had a two year contract. After 2 plus years I moved and called to cancel. It was then they told me I had a 3 year contract. They said I could get the new owners to finish the contract. I sold the equipment with the house and could not take it with me. While I had the alarm system the motion detectors never worked as they were supposed to. They never addressed that problem. I could only set the alarm partially protected.

Updated on 09/09/2020: Hi there. I been with Frontpoint for almost a year now and I have had nothing but trouble. The alarm goes off. I get home the alarm is going off in the house. They never call you or the police. They are the worst co I have ever had. They said no contract but they lie about that if you try to cancel they charge you the monthly fee and for 4 years. The system is a cheap system if any. Do yourself a favor. Go with ADT. I called them today about my alarm. 65 calls ahead of me. The system said a 3 hour wait on the phone or leave a number and they will call you back. They never call back. I am filing a complaint with the Attorney general office.

I had been a certified Frontpoint Home Security owner for 5 years. It was good for a few months and them it went down hill very fast. The door sensors are keep on falling off the doors due to poor and weak adhesive. (False Alarm). I have not used my garage door sensor for 2 years due to faulty sensor. (False Alarm). Because of these false alarm I was cited by my city police dept. Many times.

I have been with this security company for almost 8 years as my area, it was difficult to get this service and at the time of purchase this company seemed most promising . They are overpriced, their monitoring system leaves a lot to be desired, I received notifications on my cell phone 24 hrs later, we removed the system, and called to cancel, even in the current pandemic they charged a cancellation fee of one month. Their dispatch service is not open 24 hrs. Customer service is rude. Do not purchase. Lots of new security services, much cheaper and more reliable. Only regret is been with the company for such a long period.

I bought and installed a system several years ago. It was easy to install and the service was decent. However, when I moved into a house that already had a system installed I went to the Frontpoint site to cancel my monthly monitoring contract. On Dec 5 or 6, 2019 the site directed me to call which I did. The phone representative tried to get me to transfer the account to my new home and when I rejected that he pushed me to refer the buyer of my old house. I explained the we hadn't yet sold the old house. He very reluctantly accepted my cancellation. I had been paying the monthly monitoring fee automatically via my credit card.

Been a customer for 8 yrs, during which the alarm has gone off countless times to the point that when it goes off, we assume it is a false alarm. 3 months into a new contract that I would like to break but can't get the manager on the phone. I can't believe the level of incompetence in their customer service and their disregard for customer satisfaction. I wouldn't recommend Frontpoint to anyone!!

This company is full of shady practices that continually try to lock you into a contract for exorbitant prices compared to the competition. I have been a Frontpoint customer for 5 years. I originally went with them because of the positive reviews on the web. They initially had me sign a 3-year contract, and that was without any sort of discount. On top of that, I had to install the equipment myself. Looking back, I would have been much better off going with a local professional alarm company. They would have installed the equipment, and I would have gotten a discount off of the equipment for doing a contract. The monthly cost would have been about the same. But I was in a hurry and hindsight is always 20-20.

Their customer service is terrible! Stay away from this company! They took the money from my Visa card almost instantly. When I changed my mind the next day due to their extremely high prices, it took them a whole week and four phone calls to receive a partial refund. They deducted $100 from the amount refunded! Nobody does that! I have always received full refunds for cancelled orders from Amazon, Walmart, Costco and others.

I wish I was never introduce to this company and here it’s my story. During these COVID tough times, I moved to a new house in NJ and the previous owner had a account with this company. I thought I had the chance to quickly take the previous account so I don't have to stress about security. After 6 days trying to “recycle” the previous owner account it was not done properly. I informed them every day on my calls that the previous owner still had access to the cameras and they were not able to do the move properly. Almost every day for 5 days, I spent around 30-45 min on the phone going back and forth with different agents so they can figure out how to do this properly. The previous owners and I signed paperwork the first day I spoke to them and even with that I lived in a new house the last 4 days where the previous owner was looking at everything in my house and still I was not able to manage my “new account”.

I've been a customer for nearly 10 years, but their rates keep increasing with no new or added benefits. I called to cancel my subscription and they insisted on charging me for next month's fee because I called in 28 days before the end of the month rather than 30 days. This is after them telling me how much of a loyal customer I am and how grateful they are to have me as a customer, but when I tell them I still want to cancel, they say they're "required" to get another month's fee out of me.

I used their service when I was in a vulnerable period (being stalked) and they took complete advantage of me. The initial person who I talked to (the salesperson) appeared very nice and helpful. He got me to sign and failed to tell me that I was signing a 3 year contract! When I called to cancel the "customer service" representative was extremely rude, and told me that I had signed a legal contract and had to abide by their terms. I would have to pay 80% of the remaining months in addition to an extra month to cancel. There was no way I could afford that, and he threatened to send my account to collections if I did not pay.

A lot of these reviews mention contracts and Frontpoint does offer contracts but you get certain discounts for agreeing to them. Their equipment is super reliable and anything that breaks they fix quickly, for me it’s only been the panel and one sensor over my last 8 years as a customer. They sent the new panel overnight and the door sensor with FedEx ground. Both were free of charge and they gave me a prepaid label to send the old items back.

Could never get it to work properly and then had a break in at which time the unit was broken along with other things. Phoned the company to be told it was not their problem. Definitely do not consider them.

First of all Frontpoint uses abusive business practices. They make it very difficult for you to cancel the service, even after you have completed the term of your contract. In order to cancel, they require you to talk to an "account Specialist", but you can spend hours on hold to speak to the cancellation department. Completely abusive. When you don't play their game of cancelling, even though I spoke with several "other" company representatives and wrote them emails, they threaten to report me to a collection agency. Once again. Customer abuse!!!

Where do I start? The equipment is shoddy, keypad constantly fell apart. Sensors kept falling off of the windows and doors even though I spent hours on the phone with a "technician" that knew next to nothing about the product. This resulted in many false alarms (the last one they did not even alert me about!). It was difficult to understand the instructions on how to position the sensors (and I am an experienced "do-it-yourselfer").

They lock you in a contract for years and when your contract is up, they will tell you that you are required to give a 30 day notice of cancellation. I gave this notice a year ago and they still continue to debit my account for a system I haven't used in 2 years. DO NOT use this company unless you like to throw money away. They are such a SCAM and customer service is ridiculous. THERE IS NO SERVICE AFTER THE SALE!

The red flags are the credit check and 3 yr contract. They will do a great job convincing you their product is easy set up and a great value. It’s not!! We are pretty tech smart but had to hire an expensive electrician to get their outdoor cameras up. After being here an entire day, he couldn’t even get them working. We had to buy multiple WiFi extenders just to get them in use (more expense). We ordered 2 doorbell cameras as well for 2 outdoor doors. One worked fine but the other would not work with our newer doorbell system (even the electrician could not get it to work).

Loved the phone app and thought it was included. Nope, it wasn’t; and I spent hours on the phone to figure out why I was upcharged. NEVER USE THIS COMPANY. They offered to let me cancel for the entire cost of two years of service. NEVER BUY FROM THIS COMPANY. Ya I kinda hate these guys. Don’t waste your time.

Scammers! Buyer beware when signing a new contract. I have been a customer for over 8 years and one day my panel went down. After calling customer service and attempting to remedy it, they informed me that my radio signal went down and I will need to "upgrade" my system. Being that I was out of contract, they needed me to sign a 3 year contract with them. I was okay with this and after some convincing they gave me a better monthly rate and some replacement equipment.

The cost of monitoring my service is $45/month which is crazy! Other companies offer this service for $200/year these days. It seems like they sell their service for a lower price now but didn't proactively let me know. I'm really disappointed in Frontpoint. Technology and service models are changing but it doesn't feel like Frontpoint is changing quickly enough. Oh, and they make it a bit too difficult to cancel their service. I sent support an email explaining that i'd like to cancel. They referred me to another team that I would have to call. No, they couldn't just forward my email. And then when I call and talk with the rep, he says I have to respond by email. REALLY?

Stay away from this company and their contracts! I signed up for a $35/month system and for the first 30 days it was great. The day my trial period ended the app stopped working and so did features on my system. I then found out those were all extra!! So to keep what I needed my payment was $50/month. I was nervous about signing such a long contract but was assured if I had a big life event and called them and explained the situation they would work with me. I was told this is a family company.

The best way to keep your home secure is by not allowing these crooks to get into your wallet. Three years worth of service paid for a system that never worked, called 45 days in to return due to it being inoperable and wanted 80% of that contract to cancel. Tried cancelling 2 months prior to it ending, and then they switch to you still have to pay another month on top of this one, which means 2 months worth.

DO NOT USE THIS COMPANY FOR HOME SECURITY! I experienced 2 faulty products that almost created a house fire from a wiring shortage in the camera. I have a teenager and pets at home who are suppose to be safe, especially when having Frontpoint as a security system. When I discovered a window sensor burnt from the inside out due to the battery, I was done. I called Frontpoint’s customer service stating my reason for wanting to cancel my contract. Even with sending in proof of their camera almost burning my house down, I was told it would cost me $1,000 to end the contract with them. I refuse to use their products in my home any longer and I’m forced to pay the monthly bill until I have an extra $1,000 laying around to end my contract with them. TERRIBLE BUSINESS ETHICS!! If you’re in the market for a home security system, keep searching. Maybe for one that doesn’t have a contract, just in case.

I was reluctant to give Frontpoint a try, as I did not want the hassle of a DIY install. However, I was assured - repeatedly and at great length - this would be easy and completely hassle free. In the end, I had to hire to handyman to install my recessed door sensor. In fact, this handyman did not even have the correct tool to do this install and had to return another date to complete it. How your average person could be expected to do this install, I have no idea.

They are the definition of scam artists. My husband and I signed a 3 year contract with them and used the service never. It is a poor security system. We had it set to cancel at the 3 year mark and they continued to charge us. Now they say we have to have 30 day written notice in order to cancel which was never disclosed to us before even though we have called over 10 times. They refuse to give us our money back and will do anything to make a dollar off of someone. WHAT CHEAP LOSERS. Will be continuing to spread the word.

There are many things I like about Frontpoint. It was relatively easy to set up, the price seemed good and, once I figured out the online interface, it was easy to manage. But the doorbell camera has gone offline several times (it blinks red for the whole world to see that it is not working), it stopped recording video for no reason until I happened to notice and had to call in and wait on hold for someone to reset it. When I updated my wifi resetting the video cameras was a huge, painful process. Each time I have called in, the problems have been addressed but these are problems I discover myself meaning nothing is ever really protected. I do not get a notification that something is no longer recording. When I bring this up to customer support they basically evade my concerns or say it has been noted or congratulate themselves for solving my problem. I don't feel this system is reliable as it might stop working at any time.

I was a Frontpoint customer for the last 5 years, until I found a cheaper alternative (by 30 dollars a month). They were charging me for features I wasn't using. I then had to listen to a sales pitch and get screamed at by their customer relations person for "not doing my research". I echo other reviewers re: making it difficult to cancel and punishing you for doing so. You have to write a letter stating that you want to cancel, and then they require one more month's payment on top of that. Beware.

Was a Frontpoint customer for years. It was alright but crazy expensive. Rates have come down greatly now because of competition. Since I'm no longer under a contract, I called to get the rates that Frontpoint now advertises on their website. The man told me that those rates were a typo, but he would take $5 off my monthly rate. Well, the going rate is $25 lower. He pretended not to know or believe me, till I told him exactly where on his own website! Then he acted amazed. Then he said that if I discontinued they would continue to charge me, because it's in my contract. Totally untrue, it's not. I have switched companies now, paying 1/2 of what Frontpoint charged, they have charged me again, and I'm disputing with my bank. Stay away from this company!

Frontpoint security was super easy to install and learn how to use. The price is right too. I own a physical medicine clinic and we put up cameras in all the public places to keep an eye on things just Incase anything weird happens. We really like it and it gives us peace of mind. The videos are easy to access on my phone 24/7. It’s already helped us a lot with issues that we would have had no control over had we not had the system in place. I highly recommend it. The cameras are magnetized so they just pop right on and off for easy charging. We thought the charging part might get old but but they run 24/7 and we just take them down once a week and they quickly charge and then we pop them right back up. We put small pieces of tape on the back of the cameras to label which ones go where. It’s so simple and we love them. Great purchase.

We have had nothing but excellent response to alarms. They go all out to contact you, or your listed contacts to ensure you and your home are safe. We have been with Frontpoint since around 2008. GOOD JOB!

We had had FrontPoint for many years. Four different houses in four different states. Just notify them, disconnect the system and reinstall at new address. Never a problem - worked great THEN! Installed system in current location - no problem for about a month until we replaced it with their new hub and keypads. Several times a week it shutdown and I spent hours on the phone getting it up again. I moved the hub at least 3 times. They told me the keypad was too close to the hub then the keypad was too far from the hub. False alarms in the middle of the night. Smoke detectors went off. FrontPoint said they were old.

Frontpoint is an extremely expensive service and this cost is enforced by bullying billing techniques. This is yet again another predatory company that makes it difficult to cancel and will punish you for doing so. You may not cancel online. - They refuse to hear it. When you call in, you of course have to listen to sales pitches to remain. Then, if you still want to cancel (and you will), you have to respond in writing that you want to cancel. Then, after that, because they want just a bit more of your money before you leave, they require you pay them one more month just like they're an evil landlord. These guys *are* the predators. We need security systems to protect us from security system companies. With options such as Ring today there is no reason to go with a company like this. - Pass and beware.

Frontpoint has been a horrible service for me.. This security system is supposed to keep my home and family safe. It should give me peace of mind that my household is secure. Instead I am constantly having to call front point to reset or reboot my system taking anywhere from 15 minutes to a hour.. Resetting password and cameras and apps. It's unreliable and apparently I agreed to a 3 yr contract. In which I dont recall. They refuse to cancel my service. They said I agreed over the phone but will not release the phone conversation. Do yourself a favor and pick someone else to secure your home!

DO NOT waste your time or money. The equipment is bad, but the service is TERRIBLE. The equipment I got was broken from the beginning. (After a faulty door lock and hours lost to reinstalling, then a motion detector gone rogue, the camera they "gifted" me does NOT activate with outdoor motion and never records, and now the panel's internal battery has been dead after only 2 years). But worse is the absolutely god awful service that will leave you wanting to pull your hair out.

We've had Frontpoint for 8 years. We had some superior experiences, specifically with its internal flood sensor. It saved us thousands of dollars. Externally, their system is deficient. I had $40 exterior cameras that operated superior to Frontpoints. Frontpoint excuses have been we have a brick home, that we have other wifi units interfering with theirs (who doesn't have other wifi devices these days) and that the electrical wiring interfered with the wifi connection. In short, don't use frontpoint if you desire an external component.

We signed up for Frontpoint in November of 2017. At first, we were happy because we were working 3hrs away and only home on the weekend. About a year into the agreement we began to experience numerous false alarms with subsequent letters from local police threatening charges for additional false alarm calls. We turned off the system and worked with Frontpoint. It took several months and numerous calls to pinpoint the issue as a bad door alarm.

If you decide to cancel your service with these guys they will charge you at a minimum one extra month and more then likely, which is my experience TWO MONTHS. This is just short of $100 for a canceled and unused service. These people are shady. Do not use them. They require you pay an extra month when you cancel. Even if you are only 1 or 2 days into the month you just paid for, which was my situation. So I am getting charged for TWO MONTHS AND ALMOST $100 FOR A SERVICE I DO NOT WANT AND AM NOT USING. I paid faithfully for over 4 years for this product, you would think for such a long term run they wouldn't need to rip me off right at the end. This is a lousy company, run, don't walk away.

Looking for a company that does away with your 30 day free trial and has ridiculous customer service? Then, Frontpoint is the company for you. I made the mistake of purchasing Frontpoint as a 2019 Christmas present for my sister and her family this year. I took "advantage" of their black Friday deals. I explained that this was going to be a Christmas present and I wanted the package delivered one week before Christmas. The representative told me that the 30 day free trial would start when we called to activate the system.

I liked the service itself, though it's a little pricey and they require a significant contract period of 3 years. After my 3 year contract was completed, I shopped around for a more affordable alternative and eventually decided to sign up with a different home security provider due to budget restraints. When I called to cancel, I was on hold for over 35 minutes before I could talk to a representative, and Homepoint will give you a super hard sell to keep their service. On top of that, they will not cancel immediately over the phone and prorate your month. They will send you an email that you have to reply to where you “clearly state” your request to cancel, and you must provide a 30 day notice, meaning your service has to run at least the next 30 days. But wait, that’s not all! If your request to cancel is not received before the 5th day before that particular months end, you will be charged for the current entire month PLUS a full month for the following month!!!

When I sold my home I cancelled all of my utilities without a problem. Not so with Frontpoint. They told me they had a 60 day cancellation policy. My initial contract had been fulfilled and I was on a month to month basis, but that doesn’t matter. They are an internet company but to cancel they require you to write a letter. So I wrote the letter and paid for two months for a house I no longer own. Now two months later they are still charging my credit card. Forcing me to spend more time and energy to stop paying for something I have not used in months. Frontpoint refuses to cancel. Don’t even think about getting involved with this scam!

The good points about Frontpoint are that the system is easy to set up. Oh wait - that is the only good point. The cameras are WI FI only and they stink, they constantly lose the internet link. I called every week to reestablish the link through customer service. Oh yeah and good luck reaching customer service. I just sat on the phone for 20 minutes just waiting for the pleasure of speaking with a very sarcastic "customer service" rep. The cameras do not interface with my internet well and I have a billion months left on my contract. I explained multiple times and said I would eat the cost of all of the equipment and fees paid just to end my contract. But apparently this is the only way that Frontpoint can maintain business - billing the customers that have 3 year contracts. URGH - keep looking - I would recommend anything else - this company is so not helpful.

Do not sign contract! I never used this service and attempted numerous times to cancel which they ignored. After harassment over cancelling I agreed to pay 202 settlement for breaking contract, they never answered, 6 month later they have 1100 reported on my credit. Very unethical company.

Do not sign a contract with this company. I have fulfilled my contract and gone over by 3 months because they constantly block all attempts to cancel your account by either not sending emails or recalling emails for contract cancellation before I can sign them. I believe this company is just using these ploys to keep charging customers for several months beyond the time they wish to cancel. Legal action needs to be taken against this company.

A company should be based on how it treats its customers as well as the employees. In my case, I'm both. They're unprofessional in all aspects. I had numerous calls about failed equipment and dealt with policy changes that don't benefit the customers, but benefit the company. They treat their employees the same, bogus policies that prevent even the hardest of workers from keeping their jobs. Take your money elsewhere. They'll take you for all you have.

I have been with Frontpoint for a number of years. My backup battery stopped working, so they sent me a new one (billing me of course). The back up battery did not work and they would not send me a new free control panel without a year contract. I am retiring next year and do not know where I will be living. You would think that after being a customer for years, and elderly, they would take the customer more into consideration. (They are even no longer using the control panel I have). I will be using another alarm system when I move, for sure. Very disappointed in their service.

If you like poor customer service, a contract which is difficult to cancel even after the original term has ended and continual price increases during your contract period then Frontpoint is for you. I would not recommend this company to anyone. After fulfilling my 3 year obligation which included 8% price increases with no improved technology or additional services I realized the contract could only be terminated after 30 written notice. To me it’s just a money grab from a poorly managed company. With so many security companies out there find one that appreciates customer loyalty rather than one trying to take you for that one more payment.

I had the system since 2010, billing date 4th of the month. I had "lifetime" price guarantee. they upped the price. Later they said because they switched me to a month by month (but they contract was higher too and would have cost more so still no price guarantee). I got double billed, what a mess to clean up, months worth. Some sensors don't even work. Now I try to cancel, tried calling on 11/30, they don't work, tell you you have to call back Monday. Called back, now on my month to month contract they are going to charge me again 12/4 (they say the first, but they don't my billing has always been the 4th) and January 4th because I didn't cancel 11/30 in writing (because it said i had to call fist and talk to them)--for a month to month contract!!!

I had a Frontpoint security system at a warehouse I owned for better than 7 years. I sold the warehouse over 15 months ago, and immediately called/wrote/called again NUMEROUS times. They are still hitting my credit card, and dealing with the STUPID IDIOTS entirely too many times, I’m taking legal action, and having a company acquiring the names of their existing and previous customers so that my attorneys can file a class action suit against Frontpoint”less”. This company is screwing people to the wall. They’re lying thieves, and a way below average security company.

I signed another three-year contract because my control panel malfunctioned. They would not send me another one that I signed a new contract. I should have never done that. All the equipment is old and janky. Now it's failing one by one. They tell me if it's over 3 years old even though I'm under contract they won't replace it. Stay away from these people. I left them a poor feedback and they harassed me for weeks. They use very poor and outdated equipment. I will switch as soon as I can.

We've had Frontpoint for about 13 months now. In the first month, there were lots of issues, which customer service fixed without putting up a fight or making my life harder (sending out long range sensors when regular ones didn't connect to the panel, sending out extra sensors when ones failed, replacing glass break when it kept malfunctioning). We moved our panel around several times based on the recommendation of the rep because of interference issues (tv, refrigerator, washer/dryer, microwave). We even sent some of the free sensors back because they never worked due to being too far away from the panel (They claim 100 feet of range but ours wouldn't connect 35 feet away because of two bedroom doors it had to go thru). I finally just gave up on the idea of whole house security with this system and let it go because I was tired of being on the phone with them. Should've returned the whole thing at that point.

This company has a fantastic PR team that does a great job of only highlighting the experience of people who recently signed up but buyer beware! They are super nice when they are trying to get your money but that quickly goes out the door when they have you think about your experience in general - what companies require contracts? Those with terrible customer service who use 3 years sentences to force you to keep their service. Companies with good products don't have to force you to stay!

Frontpoint has terrible customer service and will not admit to dropping the ball and definitely won't apologize for it. Look elsewhere for quality customer care and service. I regret buying their service and you will too, especially when it comes time to end your contract with them. In my case, they requested an email formally stating we wished to terminate early. We sent that off and never heard from them, assuming it was over. The individual we worked with then didn't do anything with the email and we were still being charged. This went on for months. When we called to get to the bottom of all this and get this cleared up, they really didn't go out of their way to make this ok and I found out we weren't the only ones that had been charged after a cancellation. They made a big deal of us being a 3-year customer and they were sorry to see us go but when it came to rectifying what had happened to us, they really dropped the ball.

A number of months ago, we purchased a security system from Frontpoint. We live in a rural location, so I was concerned about the upload speeds, since cameras were our primary objective. I was told that upload speeds of around 1.5 mbs would be required for each camera. When the equipment arrived (and before unboxing) I was advised by tech support to download a speed test and check the internet speeds. When I checked it, the upload speeds were not as required.

I had Frontpoint for over 4 years and I did not have any issues with them during the initial set up. I had some problems with the system later on where the commands from the app will not transmit to the system as expected. Those issues were addressed by customer service and things went fairly smooth. The customer service hours were a major let down because if you have a problem activating your service from app at night and if the signals don’t transmit, customer service cannot help you right away.

I read other reviews before writing mine, just to make sure I wasn't the only one getting ripped off by Frontpoint. Just like the other people that wrote about this. I canceled my account, went through a long process by phone and emails back and forth and finally I thought that my account was canceled, but they kept charging my account. After speaking to many representatives and three months later they are still charging my account. I had to write a complaint with the Federal Trade Commission and I also had to get my Attorney involved. Good luck if you are thinking of getting a Frontpoint system/account.

So after my main panel failed and they swapped it out. The panel they gave me failed not too long after that. I then decided to cancel. They told me I had to wait until the contract period was over. Once paying for a service I hadn't used in quite sometime, I cancelled. They sent me an email saying I wish to cancel and it was some weird 30 day notice. The fact I have to have a 30 day notice is stupid and not a very good business practice in my opinion. So now I have a service that is technically cancelled, however they are still charging me. My advice. Don't even bother with them. If I have to I will cancel my card. Hopefully it doesn't come to that.

I have been with Frontpoint for so many years until recently when I cannot afford its $40 monthly service anymore. So, I tried to cancel. Guess what, it’s not easy. Cancellation department emailed me a procedure to cancel plus a note on the last payment (cancellation is not outright). I complied with the email replying my name and my intention to cancel.

Customer since 2015. Recently moved and did not have a house for a while. Took me 3 phone calls to suspend my contract, and as soon as I am back “online” I got charged for the suspended months as well.

I have been a Frontpoint customer since 2011. Moved 2 times and moved system with me. If an older sensor needs a battery change, they will replace the sensor. Some old sensors are impossible to replace batteries. Customer service and technical support have been exception and I have recommended Frontpoint to friends many times. Technology is solid. Products cover security and automation/ Customer service services the customers. Long standing satisfied customer who has added products since original contract. The one stop for wireless security!

I decided to cancel my service after having to keep it offline because of false alarms going off and in the middle of the night at 3:00 a.m. to be specific, an alarm went off and I couldn't get to the system in time so they called me and asked me for my password. I couldn't remember it and told them it is 3:00 a.m. and I couldn't think of it. They hung up and I went back to bed and a few minutes later my doorbell rang and the police were at my door and I had to explain what had happened. After multiple false alarms I turned off the monitoring and to my fault didn't call them to cancel when I should have. Now that I did I called three times, first to be told that they can't cancel service on the weekend and for canceling service and I had to call on Monday even though they advise they have 24/7 customer service on their website.