Frontpoint Reviews

The hardware could probably do with a little bit but that's probably a cost-saving thing. I'm not mad about the price because we got it for Black Friday so it was really cheap, but the LCD screen could do with probably a couple years more updated. Their CO2 detectors are connected to the fire department, which is great. The fire alarm notifies the main unit which will, in turn, notify EMS but it would be nice if they were furnished. You get two detectors that look like hockey pucks with a double-sided tape that you slap on the ceiling wherever you want, which is nice. But it would be nicer if there was an option to choose from a detector that could actually fit. Also, a lot of homes have hard-wired smoke detectors, so there are stuff on the ceiling where you can hard-wire in a power source. It would be nice if there was option for that, as well, rather than just sole battery tower. Other than that, it's fine. My sense of security is great because of the system.

I have a different framework around my windows, so a lot of the window sensors wouldn't work. I had to make some adjustments and put them on some different areas, just for the fact that that didn't have enough space. It's probably something they don't run into very much. Also, the crown molding that surrounds my doors and windows have some of the different edges to them, which makes putting the sensors on difficult. Even so, I am happy with the package that I have. The cost of the system is also fair.

My next step is to file a restraining order. I've already contacted my banks to confirm they can no longer draft money from my account. I'm in the process of getting my account credited back the money they continued to draft out even though I hadn't been at that address for over a year. BAD, BAD, BAD, BAD COMPANY. I Highly recommend to not use them. They could have left me alone and kept my $1000 they drafted out of my account without me noticing, but now I'm getting upset that they keep contacting me. It NEVER STOPS. Find a new customer!!! Go do some sales calls! Quit trying to gain money from someone who does not want your service or product!!!

I didn’t like that the smartphone feature wasn’t offered in the basic package. That should be a one-month price. To me, being able to control the system from my phone should be one of the most basic things that Frontpoint offers. If I don’t have that information, I'd get a delay if the police were to call me. With technology nowadays, it’s second nature to be able to do it from your phone, and the fact that I had to pay extra for that was just a little bit annoying. I did the one-level upgrade with my package to be able to have the smartphone features. I’ve got three children that I get ready every morning and take to school and I’m rushed to get out the door on the way to work. And still, after having it as long as I have, I don’t remember to set the alarm. So, there’s a reminder on the app that goes off 8:15 right before I leave the house and reminds me to turn it on. And so, I always turn it on from my phone. I never set the alarm from inside.

We had an incident where I possibly didn’t shut the door all the way and it opened, but I was notified by the app. And very shortly, I got a phone call from Frontpoint and they notified authorities. I was pleased and mostly that I made a mistake and didn’t get robbed, so the system works great. But I wish there was an option to have a loudspeaker to go off, so somebody knows it when they hear it beep inside. A siren going off outside would alert people to look at the house. I’m 100 yards off the road but I have enough neighbors whose attention will be attracted by a siren going off in the driveway. My in-laws live across the highway too, so if they heard it, my father-in-law would be over here with a gun in 30 seconds. I would like that, but that’s not offered. My interaction with the reps was very minimal, but they seem helpful. After the time where I left the door open, I feel confident in Frontpoint's feedback so I am a little bit more comfortable.

The features are very good, although it would be better if it had cameras. Also, I was off on the password and the cop showed up a couple of times. There should be an alternate question, like the last four of my Social or a secondary question instead of automatically saying, “Okay. You're hanging up,” and before calling the cops. And the system is very sensitive. This morning, my wife woke up saying that somebody tampered with the system. It was my fault because I didn’t replace the 3M tape on the back. I just picked it up for my new home and one of the motion sensors had fallen down, so I replaced the tape with a different tape. But it definitely let us know exactly what time and what was going on. I'd recommend Frontpoint and I'd let my friends know anything that ever happened. Within 10 seconds, their phone is gonna ring and somebody is probably gonna be on the way. It's very secure and easy to set up and the people there are very friendly.

The features of the system are fine and I don't think there’s anything else I would be looking for. I’m having a little problem with my doorbell camera but I haven't had the time to deal with it. But just in terms of it being engaged, I’d probably just have to go into the app. The camera stopped taking the pictures because every time the wind would blow, it would capture photos, and I have filled up the memory, then it shut down somehow. But other than that, the smartphone features work well and everything is good. There have been no break-ins and no alarms and I have a positive experience. Also, I’ve already recommended Frontpoint to others.

I called Frontpoint's customer service twice. The first time I called, it was 8 PM and that was the time it started chirping out of nowhere. They walked me through the problem but it took them two hours. The problem when I called was the height. That it wasn’t tall enough, So I had to adjust one and leave the other one attached. But once you stick the extra adhesives that are given to adjust the sensors they're there forever. We had to grab a butter knife to literally scrape it off, and then replace the foam adhesive, place the sensor, and align it. We then made sure that everything was functioning. However, my husband was complaining a lot about it. So, I called and told them I'm still having problems. I said that since I was still within the 60-day trial, I'm gonna cancel the service.

I researched Frontpoint a little bit. I called them and talked to a salesperson. The setup was really smooth and the guys handled it way better than Protect America. Everything is on one system now so when I arm my system, it covers both of them at the same time, which I’m happy with. I still wish that I could put door sensors in the shop. All I have is the motion and if the system goes off at the second location, then I wouldn't know about it because no alarms go off. As for the equipment's quality, it's the same thing as what I had as far as it’s made by GE. Frontpoint has the same exact equipment so I couldn't really complain about it.

Another thing is, at my house, all I have is a Jetpack and it works off Verizon’s wireless. But I don’t have high-speed internet other than what that Jetpack does, so my cameras don’t work properly. I could tell if my cameras are working by the lighting on them. Most of the lights on the front of the unit is red. But other than getting online and looking to see what’s going on, they don’t really help with the security anyway. Overall, I'm happy with the system. When I arm it, it works. When I disarm it, it works also. I have recommended them to a friend.

Their rep also made it sound like installing the system was very simple. It's probably perfect for a newer place where everything is plush and you don't have a lot of wood trim but we have an old house with lots of framing. So it was a bit of a challenge. But once we were able to get a hold of someone in the tech end, they were able to help us out. We were able to finally got it done on my second visit.

Otherwise, everything seems to be working okay. I like having the ability to go online and see what has and has not been opened. In that sense, I'm happy with the system. The cost is okay too, and I considered using them for another house that I had in California. But I'm not good at putting that kind of stuff up so I went with another company. I don’t like that Frontpoint doesn't have someone who can come and put things up. There were also other issues in trying to get somebody to do it and it didn't have to be licensed. It was a mess. If you're not good tech-wise, don't even bother with Frontpoint. Just go with another company that'll come and put the stuff up.

I did the installation of the home alarm system myself but I had a tech person on the line the whole time, which was what Frontpoint recommended. Frontpoint gave a set of directions and if I had any questions, I could just call tech and somebody from there would talk to me. And they literally did that. They stayed on the phone with me, even if it took an hour just to make sure that everything was functioning properly.

I can access the system from my phone and one that's a little annoying is the fact that the app sometimes acts up. So sometimes I have to remove and uninstall and reinstall the app. And then sometimes it's a little bit delayed, but it could be based on my wireless connection too. But Frontpoint did give a warning that the app would not always function. Other than that, I'm relatively pleased with how everything is working. If I have a problem, they just work overnight something. Like when I had a sensor that needed to be replaced, they literally overnighted the sensor.

Their reps were really good, too. The only issue I’ve had is with a lot of connection errors. I have issues on the phone notifications where it says that it has not communicated for over 24 hours. I contacted them and they fixed it once. However, now we are having it again, and I haven’t got back with them yet. I know it is a programming issue and I'm not worried about it. When I talked to them the last time, they said that even though it was reading an error, it only came up on my wife’s phone and not on mine. They said, it was still connected and it was still reading the system. It was just a message that came for no reason. Still, I have already expanded the system once by adding more monitor devices and cameras since the initial installation and I might expand it again down the road.

Also, there were absolutely no instructions on what level to put a motion detector on, whether if it's high or is it in recourse looking a window up and coming in low. If the landscaper goes by 40 feet in front of my house, it says the detected movement. However, the movement is not by the door. It's quite a distance away. A placement of the various instruments like the glass breaking movement detection should be specified how high they should be from the floor or how far from the window and from where in the room.

Some of the ones advertised on television for $200 will come with everything or much better. And other companies advertise that the equipment and the installation are for free. The texts in the instructions were good but I had to call like 50 times. All of the technicians are great but they still have to call, hit a specific number and wait for somebody to call. A couple of times, it was like 20 hours before you could get through because of some problem with the computer.

It cost me over $1600 to get the whole system and I don't know if it works. There's no alarm so unless somebody calls the police if somebody broke in and since nobody broke in yet, I don’t even know if the police would come. At least 30% of the time when I initiate a check, the system would say that my cameras are offline so I had to go through troubleshooting which would take a minute or two. By the time I get it to look at the doorbell camera, whoever might have been there, I couldn't see. And then it needs for the technicians to redo it. Something is screwed up. Also, if the electricity goes off, the system's battery could only last for an hour and that's ridiculous because that's when people would rob a house.

The installation process was seamless and easy, and the instructions were straightforward. The only thing was that I had one item that was broken. But I called them and they shipped me a brand-new one the following day so they fixed it immediately. What I got is the introductory-level service and for what I purchased, the system is all-encompassing. I really like the app on my phone. It keeps me up-to-date so it’s helpful. I also use it primarily as the way I lock and unlock the house, and I really like that feature. That was also one of the reasons I went with Frontpoint. Aside from that, they are extremely responsive as well. They call me if there's ever an issue or an alert at home. It's been a great experience so far and the system is worth the money.

I took a couple of steps further than the standard package for what I wanted to put in my particular home. Frontpoint accommodated that even with the promotional package. They included additional things that I desired and made it easier to sign with them. Also, I like the features of the smartphone. It's responsive. Frontpoint’s installation was great. Any questions or concerns I had, the installers reassured me and was very, very patient. Everything about the system is what I asked for in terms of what I wanted for my house and family. Since having Frontpoint, it provided an additional comfort. We also realize that it is a security system and if somebody really wanted to do something, we have measures to handle that. But in terms of why we pay for a security, they provide that security and comfort. I'm a happy customer and I already have a good comparison even if Frontpoint is the only system I've ever used.

The installation of our system was very straightforward and all the directions that came with it were easy to follow. Though the quality of the equipment, overall, is fine, I had a minor issue with the keypad itself that has the voice-over intercom telling you 'armed' and stuff. From my research, it seems like Frontpoint changed the model of that component. It used to be of better quality but now the speakers seem to have some static in it. The cost is probably with what you are getting. As far as response time, if you have an accidental trip, Frontpoint calls immediately, whereas, with ADT, I would have to wait a few minutes.

For the installation, they sent me a box with instructions and they were all super easy. We got a couple of motion detectors that I put on the walls, and then there is a sensor on the door. I literally asked them and they told me what to do. They were all done with 3M adhesive. Setting up the lines that hold the base was easy as I just plugged it in and then I called and let them know to activate it.

The doorbell camera was the hardest to install because I had to use a hardware and had to screw it in and have a drill, but it was not that bad. I had a couple of issues installing stuff where I could not figure it out and I called them at Ace and they walked me through it. And then finally, I had to click a button that tests the system and it told me that it was done with the setup. I was having issues with the doorbell camera so I called and they sent me a new one and it worked. They got here in a day. All my interactions have been amazing and super-fast.

The Frontpoint system comes with everything I want. The indoor camera is nice and cool. If I get a notification that something was detected or the alarm went off, I could easily go on my phone and look it up. Or if someone rings the doorbell it would notify me so I can talk through the phone instead of having to answer. Frontpoint gives me peace of mind and it is good for me knowing that my wife and kids are home and they do not have to go answer the door. I love the quality of the equipment, but the home base could be a little better. If the doorbell rang you could see the images of the doorbell on that home base.

I definitely feel more secure with the Frontpoint system. Before I'm just unknowing when I miss a phone call from my wife but now, I could easily see if she’s okay, so it’s great. Sometimes when I forget to turn off the alarm and the alarm goes off, it sucks but it is also good knowing that it is okay. I will tell my friends to get the Frontpoint system. It might be better to have someone come install it for you, but you will have the same results.

Their reps have been good. I had to call regarding the cameras because they were relatively difficult to set up and much more difficult than the instructions indicated, but after spending some time on the phone with the support rep, we got things up and running. Everything was great and the rest of the system and the sensors themselves were very easy to install. The only complaint we have right now is the color of the sensors. It comes in white, but when you put those on a dark door, the white doesn’t care for that. Other than that, we’re fine with the system. The cameras were a little complicated but once we set them up, it was fine.

They also need to document the set-up procedures a little more clearly. It was way too simplistic on the app and it was almost a requirement to call the support team. The support team was there and they took care of my problems. But if Frontpoint really wants it to be user-installable, they would have to have better documentation, especially on the cameras. Also, if I choose to move a sensor on a door or window, the tape tends to be good for one or two uses. If I move it any more than that, it falls off. I’ve had to tape on my door and window sensors using my own tape. It doesn’t look great but it’s okay. They either need to send along some extra double-sided tape or make the tape that they provide with the sensors better.

The smartphone features are relatively easy to use. I have to have a good strong Wi-Fi connection to use the video features. Nonetheless, I’m pleased with the whole thing. The cost is reasonable especially when I got it at a discount. I would not be quite as happy if I paid full list price for it. So far, I feel okay with Frontpoint. From a certain standpoint, they’ve been great and every time I called, they’ve been there and they've answered us.

The features are very good as well. When I purchased everything, it came with the cameras and then, they let me do it for a month with everything, but it was too expensive for us to have the full service. The price is over $50 to have the cameras and everything else working. If it wasn’t full service, it’s just $30. We couldn't afford it so we went back to the basic, without the cameras. I wish it wasn’t so expensive. In addition, I’d like to have the smartphone app, but I have to have the top of the line plan that includes all the features with the phone. The basic plan doesn’t allow us to do that. Other than that, we feel more secure having Frontpoint. I also got a system for my mom’s house and they set it up over there. We have the smoke alarm in the kitchen and that has gone off a couple of times on her. She sometimes walks away from the stove and then the smoke alarm feature goes off, so that feature works for her. I’ve been happy with Frontpoint.

We started traveling out of the country more often than we had in the past since we’re both retired so the security system was a good thing to have just in case. I was satisfied with what was offered in their package and it had everything that I needed. The system seems to do what it's intended to do. Whenever a door or a window is open the system comes right on and alerts me. I haven’t had any false starts. We’ve got several trips coming up this summer and I’ll try on their smartphone features and see what happens when I’m gone. So far, I’ve never been away long enough, just overnight trips here and there. Frontpoint is an excellent system and I’d recommend it.

I’m still in the process of getting the smoke detector and the doorbell installed though, and I wish they offered installation for the hardwired things. But for the most part, I got everything installed. The installation videos were good and tech support told me how to get things installed. Their customer service is also good. If I have a false alarm, I always get quick service and I call them and let them know it was a false alarm so I don't have police come beating down my door.

Then he wound up setting me up with a new system. So, I have two systems, two bills. It was a mess at first, but they wound up giving me credits for a couple of months on my bill. I didn’t have to pay the bill for a couple of months for my inconvenience. The reps were very kind, very understanding, and helpful in setting up the system. Then, I've had a problem with the doorbell camera. They replaced it a couple of times, and they helped me set it up.

However, Frontpoint is not local so they send everything to you and you have to set the system up yourself. I'm a senior citizen, I live alone and I’m handicapped. I didn't realize that when I went to them. So, I had to put the little sensors and the motion detector up myself. It was confusing at first but it turned out to be okay. But when there’s a problem, it’s not okay because Frontpoint has to send you new equipment and then return the old equipment. Then, they walk you through the setup. The other night, I was sound asleep and my phone rang and it set a rapid response on my cell phone.

The lady from Frontpoint asked for my passcode. I gave her my passcode and asked if I was okay and that their sensor showed that my back porch window was open and my and motion detector went off. I got up and went in the back. The backdoor was closed and my system showed that it was secure. I don’t have any animals or anything to set off the motion detector. The Frontpoint rep said he would have someone call me the next day because something was wrong with the system.

I haven't heard from them by 11:30, and I was anxious about it because being awake in the middle of the night with the call was disturbing. I called them and the guy I talked to was very, very nice. He walked me through some things and had me look at the control panel. Something was wrong with my motion detector because it had been going off on their end. But my alarm never went off so he had me take it down and said to put it in a drawer so it’s dark and will not sense any motion. He's supposed to call me back today about 11:30 and see if they detected any issues. Frontpoint sent me a whole new system when they set me up for the upgrade but I'm waiting for his call before I do anything. I feel much better and secure having the system. I keep it on all the time even when I'm in the house during the day. I open windows, but I don’t open the doors.

About 6 months later they enter my account take out funds because they said they made a mistake. Are you serious. Now I bounced checks because they took out money of my checking account when I paid them off 6 months previous. This was wrong and the more I think about it I am out $40.00 in bounced check fees. I asked them for rates for a year and they feed me this BS that I need another signed contract and a rate that sucks compared to other companies. Talk about a money grab. They offer me a additional month of service to cover their screwed up going into my account so I email them asking them, when my last month of service was. "Nothing."

I gave them pricing from another company and who deals without a 3 year contract. Then SILENCE from Frontpoint. They want you under this contract 3 years. All they have to do is meet their competition rates that I sent them but again SILENCE. Really a good business move? I have their equipment, they have no costs, but they want contracts... NEVER AGAIN. No reason to. Many companies are willing to deal without contracts.

I am still waiting for an end date of service. I want to confirm my last day of service. I want the package that their sales guy gave me. It was month by month at a fee of $18.00/month that I would pay off the full year in advance. I am very disappointed in their business sense thinking that because I have their equipment I am obligated to pay up for additional years and sign a contract. After no response to my email... I want my money returned to my checking account. I want my $40.00 bounced check fee returned to me. And unlike you guys I will take a check. I am willing to pay a competitive rate of $18.00 month all in for 12 months with signed contract but I am not willing to pay almost twice as much as you requested I do for your service.

Updated on 07/14/2018: These greedy pigs and they are they say one thing then do another. These guys went into my bank account for the third time and took out another $21.74. I paid in full early with a check then they forgot to charge me tax. 6 months later I bounced 3 checks. $90.00 dollars in bounced check fees. "OH no," they said... Don't worry they will credit my account. LOLOLOL What BSD... They then took out another $21.74 and more bounced check fees. People they took more money after I cancelled the account. They credit my account... What account? I cancelled them. I paid in full. They just charge and take out money anytime they need it. They can't even explain what the ** they are charging me for. I CANCELLED MY ACCOUNT. THEY ENTERED MY ACCOUNT AND TOOK MORE MONEY.

Anyone who give these guys any account information are just plain crazy!!! They will continue to charge you over and over again. They owe me over $120.00 in bounced check fees. They took all this extra money after I canceled my account... paid in full... then they took out more money, caused me to bounce checks. Said they credited my account. They owe me over $120.00. I talk to one guy then they steal more money. WTF. Just looked at my bank statement 6-1-18. They took another $21.74. I am filing a complaint with the Better Business Bureau. I am also filing a complaint with the NYS Banking Commission. In addition I am letting this letter stand as my privilege to file a small claims action for my money... for bounced check fees, for money taken after I paid off my account in full. They stole it. Folks... beware. This is what they do if you take a 3 year contract at the end of the contract when you are done.

They state that you are now obligated for more payments because if you read the small print on section 34, page 18, little i, part b... little a under the heading iii-12902... in small print you will see you are screwed for months after your contract is done. I want all my money back from the day I paid in full and paid my account off. After 3 months they went into my account and took my money. Never told me. I will keep everyone posted on the outcome. I expect the following... $200.00 check in 7 days for fees and funds taken from my account..

One person does not know or care what the other person does. Forget any response from your complaint. They will just do whatever they want. FAKE REVIEWS. "THEY CAN'T STAND THE TRUTH". NOTHING FAKE HERE!!! PS: I will file a complaint with every agency who will listen...They poked a bear... I will not lay down. Keep tune folks before you decide to sign anything with this company... I will keep everyone posted on the outcome.

The reps were knowledgeable and they answered all my questions. One rep was a bit aggressive but it wasn't anything that turned to be off too much. During the initial conversation, I was asking questions and when he was about to end, I wanted to go back and look things over again. He tried and overcame any objections and asked what he can do to get it done or if there was anything that was holding me back to doing it that time.

The installation process was straightforward. I utilized the YouTube videos and the app too was helpful. I ended up calling tech support a few different times for a couple of different things. But overall, it wasn't too bad. I called and spoke to the sales rep because I wasn't sure how effective or how well the glass break sensors would cover the living room versus getting an individual door window since the breach model would have been more expensive. I ended up adding those extra and customized it that way and I got an extra motion sensor as well.

From a cost versus quality standpoint, it was solid. I didn't get the highest quality panel or the touchscreen but I got the one that serves the purpose, so I think it was fine for the price. I would recommend Frontpoint to a friend. It was relatively easy to set up and it's cost-effective. The first phone call with a sales rep wasn't ideal, but outside of that, every time I've had to call whether tech support or just the bills, service has been really topnotch and that's important.

I purchased a home security system for the feeling of safety in my home, and my Frontpoint security equipment works great. The quality is within industry standards. And it's very user-friendly. Once it's set up you don't have to really do anything but answer the door. And since the features are customizable, it was exactly what I expected. I'm happy with what I have. I'd love to have motion detection, but I have dogs so it's not possible. The smartphone features are also very easy to use. Since having Frontpoint, I feel more secure at night. I like the chime on the door when somebody opens it. I have a younger child in the house, so I don't want him going outside. I've already recommended Frontpoint to a friend.

The quality is fine and we're very happy with it. We had situations when people have gone in without a code. It set off the alarm and then we had the code straight away so Frontpoint was really responsive. There was also a situation where I had to call them just to verify that it was us going into the house, not somebody else. They've been very efficient and I haven't had any problems at all. I had ADT in the past and they're a little bit more expensive for the same thing that I'm getting with Frontpoint, so what we're getting now is a good service. I would recommend Frontpoint to my friends.

With Frontpoint being wireless, everything is networked through. My previous system was wired to the wall and I had to set it on a table. But usually when someone came in and out of the door, I could hear the beep pretty loud. Whereas with Frontpoint, you can't. So sometimes, I don't know when someone is coming in or out unless I'm in the area where the base is located, and that's a big difference to me between the two systems. There are four of us in the household and so, it would be nice to know when someone is coming and going, especially my son who works late at night.

Other than the panel, the only feature that I'm a little disappointed in is the framed doorbell I also ordered. The doorbell is picking up everything. Supposedly, it should not detect anything when you put it on its lowest sensitivity level. However, it detects everything within 20 to 30 feet, including cars passing by or people walking by. It's ridiculous because it would constantly be recording and sending messages. I found out later that it only records up to a certain amount per month and when you have cars passing by every other minute, my month is over in two weeks. When I first signed up with them, I received my first doorbell and I had this problem. They told me to return and they would send me another one. The other one is doing the same thing.

I would tell my friends that everything is fine with Frontpoint as long as they don’t get the ring if they need that. Maybe purchase that separately and not from Frontpoint until they fix that part. I would also let them know about the panel but that's not a deal breaker if Frontpoint is able to fix that. I wanted to install it on a wall but I can't do that right now.

The smartphone is great and it makes everything really easy. But I had to go to the actual website that has additional options to make a change that wasn’t available on the smartphone. But most of the time, to activate and deactivate, we use our phones which is obviously a big plus. Everything in terms of the equipment itself has been a good value so far. The monthly cost is a little more expensive compared to other systems. Thankfully, up to this point, we haven't needed any of the features in terms of having to sound an alarm for any time. The experience we’ve had has been great.

The system's features are good. But I have some questions the further along I go with it. I remember hearing during the sales talk about some features that were very appealing to me, and I had a lot of questions about what Frontpoint offers that other people don't. The only loophole I was seeing was I access one of the features and I don’t know what or what not to do with it and how I could even find it. But I could always call and ask them to remind how to figure those things out. We've never had an alarm go off, but we did by accident when a friend walked in. We didn't know how the alarm turned on.

In regard to knowing what the steps are going to be if someone is breaking into your house, that would be cool to know, even how loud the alarm will be or how to run things like that. They say that they or the other company will give me a call and they asked for my password. That’s cool but it wasn't clear to me that I needed to get a permit. Apparently, for the city that I was in, I need to have a permit and there is a fine if I don't. And if it's connected to calling the cops, there is a new permit for a monitoring system. That may change per city, so it makes sense how that wouldn't be straight in my face. But I found that out through a friend who told me that I needed that. I just hope that Frontpoint will protect their customers.

Also, the picture resolution is not as good as I was told in terms of what was sold and I know it depends on internet connection. The live ones are fine, but the recorded ones are a little choppy. They look like they're 10 years old. It would also be nice for their sky cam to have different options in terms of aesthetic appearances. I live in Philadelphia and we have nothing but brick, and the black doesn't look that nice. I wish there were a few more options because I've noticed there was a chrome finish and there was a black finish, but I didn't how to find the chrome or other models available. That was the only one that came with our package. Nonetheless, Frontpoint is number one. They’re pricey, but I, fortunately, found them during their great sale.

Although Frontpoint functions pretty much the same as my old system, the one thing I can say is I'm in the process of renting homes and have been renting my last couple of residences, and for the security system before, they actually go in to physically install it and I can't take it with me. On the other hand, I can take Frontpoint's system with me, so I don't have to purchase another system anymore as I already have one.

I installed the system myself. They gave me step-by-step instructions to follow and were easy to understand. It's pretty cut and dry and I don't think any regular person would have any issue with it. When I did have one issue, I called them and they fixed it right away. I like the system's features and definitely the fact that they have the mobile app where I can do all my stuff and it gets me to look at more information. I like that functionality.

Although I wish that there wasn't a $4 or $5 a month upcharge, it is a little difference. I think the whole package is competitive, especially with what's on the market. I was able to find a cheaper deal with another competitor, but they didn't offer the flexibility of me moving my system like Frontpoint. They would have to come out and install it, so I decided to go with Frontpoint over them because of that.

The previous equipment I had was all replaced because the installers had their own panel and they had their own contact point. But the installation itself was more do-it-yourself. It came in a box already configured and all I had to do was to put it in the right place. Their app also took me step-by-step in the installation. It was an easy process to do that.

The equipment is okay but there are opportunities to improve such as the home automation. There are certain things which I wanted because of my needs which don't exist or at least they don't have it anymore. And even if I get it aftermarket, I can't easily connect the device to their system. I wanted a temperature sensor and Frontpoint doesn’t have one, nor can I get one aftermarket to be able to pack that into the system. I wish it was a little easier to be able to tie it into the control panel and system. Overall it’s a good experience with Frontpoint and I would recommend it to my friend. I recommended it to my cousin who ended up getting it.

I was able to tailor the system to what my needs were. It was self-explanatory and easy to install. It came in a box and they told me to give them a call once I started the process and I did that. Everything worked out but there were a couple of glitches and I wasn't crazy about a couple of small things, one of them being the keypad. I wasn't crazy about the fact that it’s not an integrated pad that I can just plug into the wall. I have to run the cord to a thing. Also, the siren on the unit is loud inside the house but if you’re standing outside the house, you can’t hear it.

But I love the app and I like its convenience. The house is new, so we’ve had to let people in and with the remote lock, I can control when people come in and come out. And I don’t have to be home to let them in. Frontpoint's rate was satisfactory as well. It's five bucks more a month than our previous provider but the system runs without any flaws. It works when I need it to work and I never have to call them and complain about anything.

In addition, the installation of my system was harder than I was led to believe. Although each step wasn’t very difficult, the whole process was more of a pain in the behind than I would’ve liked. There were a couple of springs and I had to open them up and reset them because a piece wasn’t working properly. But there was no way to know ahead of time or test if these things were working properly, so I was having difficulty and I had to call in. There was nothing there that said I might want to check something out to make sure that it didn’t move in shipping.

I wasn’t blown away by my Frontpoint system. It was no better, but probably no worse either, than any other security system I’ve ever had. We moved to a new house that already had a security system and I cancelled with Frontpoint. But I had to pay off my year and it was a big expense, and because of that, if someone asked me, then I would not recommend Frontpoint.

I have the basic necessity of entry and having a sense of security as we leave the house. They have a higher or more expensive systems that you can buy through them that integrate your lights and smart home and if we go away on a day trip or at night, we turn it on. It's a good system to have. To my understanding, it runs on a radio frequency. So it connects to singular AT&T Verizon cell towers and communicates that. This system hasn't given me any problems as of yet and I like how you can hook it up through your mobile phone and secure and turn it off through that, which is a handy feature. It's pretty user-friendly and they've updated them a couple of times since I've had the app. I have pictures and things that allow me to access the security features easily.

The cost is also reasonable. I pay $50 a month for the system that I have, which is the intermediate level that they offer. So for the cost and the service and the parts, they have warranty on most of their mechanisms that if something breaks, they will charge you initially for it, they give you the replacement part, and then you credit, and get that back. Also, I have two pets and I like the sense that I can leave the home and even though they will react to anyone coming near the house, the security system with the local and having the mobile app of that notification is pretty important.

But I thought in the beginning that the keychain was included. We had to pay for two keychains. But everything is the same for the price that I pay for the equipment. We also didn't like the fact that we have to take the home security system because of the deal that we are stuck with them for three years, which is too much.

I like to sleep with the bedroom door open and I'm having trouble trying to get the system to isolate that one door. It's an alarm system and I'm afraid to hit the wrong thing. I read online about how to do it and but when I try, the system doesn't do what it says I have to do. When I push the button it tells me to push, it doesn't come up. But I can live with my bedroom door closed, so I just don't turn the system on by itself. That's the only problem I have and I'll figure it out. Nevertheless, the features offered in the system are great. I've been using the system for a few months now and it's fine. The sensors fell off my window though, but that was my fault. I've already recommended Frontpoint to several people and they're looking into it.

I had the system in the box for a long time because we were remodeling plus we had a major plumbing problem. So, all the windows were blocked and I couldn't get to install an alarm for a while. But they were more than happy to accommodate my needs. Overall, the system works great. We feel a lot more secure now especially my wife when she's here by herself. So far, we've been happy with it and hopefully, everything stays on. I would recommend Frontpoint.

Every time I call Frontpoint, if their lines are busy, they just have you leave your number and they'll give you a call back rather than have you sit on the line for 20 minutes. And I've always gotten a call right back. And whenever I had a little problem with installation, although not much of this one, I call Frontpoint and they resolve the whole thing very quickly. Their customer service has been very good. We did set the system off accidentally once. My husband just walked in the house because he forgot it was on. Because I also had a couple of email messages, it triggered email messages instantaneously. My husband would have to turn off the unit after the 30 sec was up. As soon as that expired, I had a call right away making sure that everything was okay and that it was an accident. So, they've met our satisfaction to this point.

As for installation, they sent clear directions and I did it yourself. One part didn't work because it hadn't been activated correctly but when I called up, they were able to reset that and then everything’s connected fine. Because it was unfamiliar, the installation probably took me an hour but now that I know what I'm doing, it didn't need to take that long.

I like Frontpoint because we could just start with a basic package. It gave us a motion detector for the great room and a break window detection which we put in our bedroom because we have a couple of big windows. And then, it just gave us door sensors for each of our doors. A couple of weeks ago, I reordered and window sensors. And so, what it is is you can have as much or as little as you want. We could have outdoor, indoor and doorbell cameras but we feel like that's overkill. We're in a pretty safe area. So, we just want to know if somebody's inside our house that's why we were able to go minimal but if we wanted to do much more we'd be able to. Frontpoint is about the same cost as any of the outfits that they can do more than just give you the alarm. It can respond and get the police, if necessary. So, they actually have much more available that we feel we need.

The quality of the equipment seems good, so far. Whenever we open the door, it beeps which is, for us, a nice feature because our toddler granddaughter is over here a lot. And she did take off out the front door once. We knew the door was being opening and went right after her. Also, if I'm in the house alone, I knew if somebody has entered. I also do like that when my husband's out of town and I'm staying for an extended period by myself, I set it at night. When I want it set and I'm in the house, I can just set entry, but not activated the motion sensor. It helped me feel a little more secure when I'm by myself.

I also have the smartphone app. When we were on a South American cruise in January, I was checking to make sure the system was still activated. And one day I saw it wasn't. And so if I'm out of town, I can use that to check the status and I can also get information, I can activate and deactivate it like if I knew somebody was going to come over that didn't know how to deactivate the system, I can deactivate it anywhere in the world.

I would recommend Frontpoint to anybody that doesn't feel they need to be hardwired. It sounded more interesting to me than having some technician come out and spend the whole day wiring my house and then trying to upsell me.

The features that we got was perfect for what we're using it for. We bought the app exclusively and I like it. It makes the whole system easier to use than working off of the main box. We got what we paid for and I'm happy with the stuff. We go to bed at night feeling more secure with that. I would recommend it to friends and people that wanna go for the basic secure-their-doors-and-windows type of system.

The system set up was easy. The installation instructions were clear and simple. However, the casing of the motion sensor had come loose and we had to unscrew it and kind of seed it back into place and then put it back together. After that, there was nothing else that really caused any problems. Frontpoint had all the packaging that I wanted including the security cameras. I just chose to go with a hardwire install instead of wireless. The quality of the equipment has been really good. However, the wall mount unit for the keypad doesn’t really secure itself very well. It was kind of loose fitting the way it hangs on the wall. If there was a more secure way to put that up, maybe adhesive backing or something, then that might be a better option. Furthermore, I have used their smartphone features. Currently my service is down due to a line issue that I’m not familiar with. But when I was using it, it was a very convenient feature.

Overall, Frontpoint's functionality and performance were very positive. And the cost was very much on par and very fair. My wife is much more comfortable coming home now and has great confidence in Frontpoint's ability to respond to any issues in the home after a few callouts. So, she’s been very happy. I've also recommended them to a family member.

I installed the system myself. It’s a system that’s meant to be portable and it’s kind of do-it-yourself. So the rep walked me through the size of the house, what was needed, and then they mailed the whole package to me. Then I called them and there was an installation person on the other side that walked me through the process. Everything was kind of preprogrammed and then I just put it up. Overal, the installation was easy. I did a few things wrong, and the person on the line was very patient, good and straight. Frontpoint is a little bit more expensive than some of the other systems. But their stuff is good and in terms of ease of use, I like it. It’s unobtrusive. We don’t have a lot of equipment that needs to be looked at.

They asked me how many entry and exit points I have and how many floors in the house, and they helped me map out what I might need. They recommended I get an extra motion sensor and that has made a lot of sense. The customer rep was really wonderful the first time but the second time, my experience wasn’t as good as the first. I don’t know whether it’s just because I was an existing customer so I was kind of all in the bag. Anyhow, the second time I knew what I was doing, and all came packaged really well. They even packaged the equipment in steps so I don’t have to take everything out and figure out what to do. The instructions told me exactly what to do and then I synced my phone up to the entire system. It’s entirely on the web and I didn’t have to set up the keypad at all. The system did that automatically, so I just had to plug it in.

The apps are really nice. I called Frontpoint to have both the properties on the same app for me so that I don’t, by mistake, arm a house that I didn’t want to, and they helped me with that. So customer service with Frontpoint is very superior to anything else that I have experienced. I really like that and I think that’s what makes me go back to them. I’ve had false alarm situations and their response has been excellent. That’s the kind of response I would expect from them in case it was an actual incursion. There are independent, web-based security system providers around the market now, but my experience with Frontpoint has been really good which is why I am a returning customer. I'm very satisfied with Frontpoint and I’d tell my friends to get it.

The features that Frontpoint offers are all excellent. The door locks everything just like any other major alarm company out there. I customized my package towards what I felt like I needed to. I had an extra door lock and then some extra sensors. I wanted my kids to have access without using the keys to the house. Also, I wanted to know when the kids were coming in and have something to monitor the house when we're not here or on a vacation. The smartphone features are excellent and easy to use. There were a few glitches here and there with the cameras and the Wi-Fi connection, but overall, it's good quality equipment.

Frontpoint's rep was really nice and very helpful and he answered all my questions. The installation wasn’t too bad but it was hard finding places to put the sensors where they’ll stick. I struggled with our door's opening or where to put it because there’s only a certain amount of distance that the sensor can be apart. So on certain parts of the door, once I open it, it falls off. We’ve gotten it down but I am having trouble with the motion sensor. I tried setting it up and the first time I used it, we left the house and I set it “away”. Then I got a notification saying that the motion sensor had been triggered, but none of the doors have been opened. We don’t have any pets and there was no way somebody could have gotten to the house. So, I haven’t turned that on and it's just in the box.

The cost of the system is not bad but I had one concern because I live with my parents and they’re both deaf. I had spoken to one rep and he had said that our system is compatible by setting up our own flashing light so that they would know when the alarm is going off. When I set up the system, I spoke to another rep and he said that I would have to upgrade my system in order to make it compatible with the flashing light system. It was a little frustrating being told two different things, so we ended up installing our own device. But it’s not very practical and it’s basically a baby monitor that will set the lights flashing with any sound. I am looking for a way to hook it up so that it’s only for the alarm. Sometimes the light blinks all the time, so they unplug it but then they can forget to plug it back in and if the alarm’s going off, they're not going know.

I feel better for having Frontpoint in my home, yet the idea of it going off, as well as that sound, is still terrifying. But we like the system and it’s nice to know we have it. So, when we’re in the house or even when we leave, we can turn it on. And if something were to happen, it’ll go off and immediately alert Frontpoint. It went off in the middle of the night and I turned it off. But I still got a call from Frontpoint checking to make sure we were okay to use the passcode. I appreciated that because I know someone’s always on it. I’m likely to recommend Frontpoint but I wish it was a little more deaf-friendly for individuals who need a bit more.

It has only been a couple of months but so far, the quality of the equipment has been good and it's only $30 a month. Also, I didn't have to pay for the initial package. However, I didn't have the smartphone features. You have to pay an extra monthly charge to be able to access the system online on your phone. Nonetheless, I hear the box making noises and I'm unsure of what it's doing but I am assuming that's normal. Other than that, the system makes me feel secure and it's a good product. Their customer service is excellent. One of the biggest things for me is if you have issues, you're gonna call, and sometimes you can never get through depending on the company but Frontpoint has been very responsive, so I am satisfied.

The Frontpoint system seemed easy to use. It’s very scalable in the fact that you can add additional units or equipment onto it fairly simple. And importantly as well, it ties in with emergency services. The installation was simple. I was on the phone with someone with their support team when I did it. They walked me through it. The only thing is the actual console itself has to be plugged into an outlet which isn’t the most aesthetically pleasing. If it gets unplugged or if someone comes in and smashes it, it stays on. It has battery power. It’s powered by mobile data instead of Wi-Fi so if my Wi-Fi gets cut, it’s still online. But I just don’t like looking at the cord hanging around the wall. I have recommended Frontpoint through a few friends as well.

The features are so far, so good. I'd like to add some more maybe once my budget changes well in the future. It tends to be a little bit on the expensive side as far as some of the special features go, like the mobile monitoring and being able to set my alarm remotely and turning it off and things like that, but that's my only hang-up. The security equipment's quality seems great. There's a comparable system that a friend of mine has through another company. And it seems to be slightly more expensive, but they have a lot more features. But as far as the actual functionality goes, I think the one I have is fairly priced. I would highly recommend Frontpoint. We live in a neighborhood that is sort of middle of the range as far as crime goes and I do some traveling for work. So, it helps a little extra peace of mind while I'm going and my wife's at home alone that we've got a security system. It helps us both sleep better at night when I'm out of town.

I got a good deal on Frontpoint during Black Friday so I can't complain about the price at all. But the little pieces that we installed on the doors could be a little bit better. They also got to replace the little sticky things that they give people. We had to use superglue because they weren’t sticky enough. They were also a little bit big. Then the motion sensors could be a little bit more sensitive. There had been times I've walked by and it didn’t pick me up which was weird. Other than that, it’s a decent product and I feel confident in them.

The features of the system are great. I’m able to have the cameras, the doorbell, and the home keypad. And it’s an overall convenience because of the ease of use. The smartphone feature is wonderful. Also, the cost is spot on. It’s relatively the same price if not cheaper than all the rest. With Frontpoint, I have the sheer convenience of having the security in my pocket and also on the wireless network. So, I know what’s going on and I know any time somebody comes and rings the doorbell and if they happen to break in. Frontpoint is flawless.

The only thing I haven’t done is the video camera because I would feel more comfortable having somebody who knows what they’re doing to do it. But in terms of the sensors for the windows, it was pretty straightforward and easy to set up, and that saves you a fair amount of money as well. We have the main control in a big, open room and we had it sitting on a little side table at the edge of the room, and we had troubles with communications. So we moved it to the center of the room and kept it there for the last several months. The last time we visited, we moved it back to the side and now, it's working. It seemed like it was a temporary issue, so I didn't bother to call Frontpoint.

I like the modularity of the system because I know that I could get additional stuff if ever I wanted. And the biggest advantage for me is being able to do everything from my cellphone. Because when we had the old system, I had rush to get to the keypad so I could turn it off in time. I’ve been very pleased with Frontpoint so far. I would recommend it.

Overall, I had a great experience with their people and that's why I haven't gone with anything that was cheaper because it's always easy to get something worked out with Frontpoint and somebody always calls me back and works with me until everything is finished. The first installation was great because Frontpoint talked me through it. Then I also had them for my business which I set up about five months ago. It was all through online interaction and it was easy. Also, the smartphone features are easy and they work well.

I got one issue though. I was told in the initial set up that I was going to be able to get a form to fill out in case the alarm does go off when I’m out of town or even when I’m at my house and they needed to come out and detect that there is an issue. I never got that form, so essentially the alarm system is only set up right now for my knowledge on my cell phone and me hearing if the alarm goes off.

But I love the features of the system and the sensors. I don’t have the camera package as I’ve got my own cameras but so far, so good. The overall functionality of the system is really good. Every time I set the alarm or open up a door, it lets me know that a door is being opened and that the alarm is being set. If I don’t type the code in once a door has been opened and the alarm has been set, the alarms will go off and that’s exactly what I want. With Frontpoint, I sleep better at night. I don’t have to rely on myself hearing noises throughout the house. It has been absolutely a great peace of mind. I’m really glad I went with them. I would tell a friend to definitely sign up for it.

The system seems to be working fine and everything that came with it is nice. I would like stuff for my windows, but I can't afford that at the moment. The only thing that I had an issue with was one of the glass breaks. When I went to put it up, it wasn't registering to the thing. And then, I had to go move the spring around and all that good stuff and reset it, and put the batteries in. But other than that, I haven't had any problems with it. I check the smartphone features every now and then, like if I set it and leave the house. It's fairly easy to use them. It's been good so far with Frontpoint.

I like the primary control box where I can turn everything off and on and it starts beeping. The secondary control that I have up in my master bedroom functions, but it's massively limited. It's the biggest disappointment of the Frontpoint system. My previous system was a little bit better mainly because of the console. With the old system, I'd be able to lay in bed and look over there and I could see a green light or a red light was on, whether it was armed or not. If someone came in the door, the system would be activated.

With Frontpoint, you can enter stuff into it but you can't look at it and tell anything. You can't even look at it and tell whether the battery is on. If someone comes in the door, it doesn’t beep. It's purely to set things or walk over and hit a button and it will tell you what the status is. If I want to check it and I'm laying in bed, I have to walk over there and hit a button. But as far as I can tell so far, everything is fine. I had ADT before and I feel just as secure now with Frontpoint as when I did when I had ADT. I'd recommend it.

Then, when one sensor went out, they walked me through it and sent me a new one out right away. I also had a battery that went low and they sent me a replacement battery, which was wow. Also, one time my sister was in the hospital when the alarm went off at her house. So, I had to go there and then everything was okay. They told me it was the garage door one. That’s why I said the sensor went bad.

Frontpoint is a do-it-yourself system and I'm pretty good with that kind of stuff, so it was easy to set up. It came with one of the video doorbells, which I have not set up yet. It doesn't have the same wiring in the current system in the house, and I haven't called to try to figure that out or get some support with that. I really like the control panel, the touch screen system, and it was one of the reasons why I went with Frontpoint. Also, I like the overall quality of the equipment a lot. At least the door and window sensors are comparable to the other systems but the quality of the control panel was a lot nicer.

The Frontpoint system was a great value because the other systems, at least from a monthly cost, were more expensive without the additional features. It was going from nothing to being able to have a system, and I feel good that I have it. Now I feel secure when I'm at home and have everything locked up. I've been really happy with the Frontpoint system and the support I've gotten compared to trying to work with other companies.

I feel good with the features offered with the system. I just bought one of the packages and extended the volume they gave us. Package-wise, I added additional sensors. And the smartphone features are sufficient and efficient to the extent that they become more integrated into the system. If the camera is looking outside, you can see that through your phone. All that stuff is better.

However, the term they've forced to me was three years and that seemed to be inflexible to me. It felt like their competition has done other things and in hindsight, I may not have selected them just based on the terms. I'm a renter. I can take it with me but if I moved to a place that already has an alarm system in it, I will be stuck paying them for another year and it's not a good feeling.

Installing the system was fairly easy. The app walked me through it. The instructions were fine and very straightforward. I didn't have to work with coordinating with people to come to my home to install it. With busy schedules that can be challenging, I could do this on my own time. The only thing was that things weren’t well identified in the box as far as with a bunch of glass break sensors and it was hard to know which one went with which in the install software. Even so, the features of the system do what they need to do. We can access our system through the cellphone features and they're easy to use as well. And since having the system, we feel more secure. I have children and I have one who’s a scaredy cat and it has put her a little bit more at peace. I recommend Frontpoint.

For the installation, I just followed the instructions that they gave me. And I got it down in no time. I have at one point encountered difficulty. It was when I was setting up the camera. I couldn't figure out what to do next and then, I didn't realize there was another part in that piece of that process. But other than that, it was an easy installation. I like the features of the system so far. But I have an issue with my doorbell cam. There was a guy who was telling me everything is wireless when you set it up and I thought it included the doorbell cam. But he didn't explain that the doorbell was wired. My house doesn't have a previous doorbell system. So, I haven't been able to set that up yet 'cause I need to get someone to wire through the doorbell. And the system is pretty expensive, but everything is holding up well. You get what you pay for.

I was able to customize the package the way I wanted and I can add more to it if I want to so that’s an easy plus. I love the smartphone features as well. I use my phone for everything and I barely touch the actual Touchstone pad. If anything was to go wrong, I can use my phone to see inside my house very quickly through the video. And at my doorbell, I can see who’s there or talk to whoever so it gives me a better sense of security. I had ADT before and Frontpoint has been a big upgrade. Also, the price was definitely fair. The Black Friday deal was a bonus but even if it wasn’t for the deal, I still was going with Frontpoint.

They tried to charge me shipping and I told them that I wasn't going to do that. They said that they'd give it to me for free, which really upset me because we negotiated for something and now they were calling me a liar. But everything else has been fantastic. I like the quick response when I had technical problems and the system was easy to set up. Also, Frontpoint's price is reasonable compared to the other system. It was a decent deal and the system works, but one has to be careful with their salesmen because they may try to hose you.

I set my own system up and it was easy. There were instructions online and I looked at the information provided. It was self-explanatory. And when I was done setting up, I needed the reps to verify that everything was sending signal. They set it in the computer for me so that it would all make sense. The reps were very responsive, helpful and informative. Whatever questions I had, they answered them satisfactorily. If I was having problems getting something set up, the guy just stayed on the phone until I kept working it through. Overall, I feel good about my experience with Frontpoint. I made the right choice since it's the system that works for me.

Installing Frontpoint was a pain. The sensors kept falling off. The thing wasn’t staying underneath because the direction said to put it one way, which I had to ignore to put it in a way for it to actually recognize it. It was annoying. Plus I still have one sensor that I've not been able to put because of how my doorway is actually set up. They sent me another way which I will have to drill a hole into the door because it's longer. With Vivint, you didn’t have to do any of that because it just come in together right then. Also, Fronpoint has a doorbell camera which I ended up paying for. My original doorbell camera is wireless, and theirs is wired. Until now, I still have it in my house. The rep said I could send it back, but on the website, it says I'm still paying the same amount without having used anything. Apparently, they don’t do wireless doorbells which is a total failure. They should give customers some sort of option.

I have a full house and the Frontpoint system is always offline. I purposely disengaged my alarm to see how long It'd be getting a call. At one point, I never got a call, so I called them up. The guy said it was supposed to be good for 30 seconds, but it had been more than two minutes. I didn't think I was going to get a call. I'm locked in for three years and I'm paying $55. I've been receiving other offers and I wish I waited. If I wasn’t like locked in with my three-year contract, I would have just given up because the service is poor.

I just got the features that were in the basic package that they offer mainly because of the price and because these features were what I needed at that point. But maybe in the future, I will try to add two or three things and possibly use a couple of cameras at some strategic points, and include the doorbell camera. Also, instead of using the normal keypad, I may also upgrade to the digital touchpad. The quality of the security system that I have seems very high-end. But since the package that I use is only available for 30 days or so, I can't use the smartphone features. But if I upgrade to another package, then I'll be able to use the app. So far, the performance of my system has been good. It arms and disarms pretty well and it's working great. Moreover, the system is cost-friendly. For what I pay monthly, it's a bang for the buck. The Frontpoint system definitely adds more confidence and I can sleep better at night.

I feel happy with the system. One time, I was on a little vacation and my brother-in-law was dropping something off and he forgot the code. He got a couple numbers mixed up on the code and the alarm went off. I got a call and I knew my brother-in-law was coming over that day, so I had a sneaking suspicion. So, I asked if the rep would hold. I didn’t want to not take it seriously but I also didn’t want to dispatch people if I had a strong belief that it wasn’t needed. So, the rep held on, I used my husband’s phone, called my brother-in-law. I could hear in the background, “Beep beep beep!” So, I told the rep that it was a false alarm. I would definitely recommend Frontpoint to a friend.

There was a little bit of trouble with the setup and I got through them right away when I called and they were able to help me right away. It was a really seamless experience. We just wanted the basic services and they work really well and the system was a very good deal. It was about 100 bucks for everything and the monthly service was in line with every other security system I expected.

We've had Frontpoint for four months now and just by having the stickers on the window makes me feel more secure. And when I have the system on, I feel very good. Though sometimes we would forget that the system is on and the alarm gets triggered. Other than that, everything is up to my expectations. I've been very pleased with the service and everything is as advertised. It was a seamless sales experience and an even better set up experience. And the quality of the system is in the top tier for me.

In terms of the features my system offers, I like them. The technology has a distinct sound to it, so I can hear it throughout the house if a door was to open but it was more of an alert and was not annoying. It also has some safe cards for my kids, and emergency buttons. I can just hit the button, and then it automatically dispatches a police or fire or an ambulance button. The features work pretty well with my phone and I can access it when I'm not at home.

Cost-wise, I put up whether I want to go cheap or go with something. From the reviews I read and also with what I experienced, I'm happy with its cost. It was a little bit more than what I expected, but it was worth it. It greatly enhanced my sense of security and I can sleep better at night. There hadn't been any type of intrusions and hopefully, that whole deal is getting done with. I will recommend Frontpoint 100%.

Frontpoint's service is very good and I am very happy with it. I like the features that are offered in my system and the quality of Frontpoint's equipment is really good. The system is very sensitive and very loud, which is a good thing. I had a powerful alarm. When I burned something on the stove and Frontpoint called me right away, I was happy with that. I feel safe and I like it. I had been with ADT and they're kind of expensive. Frontpoint's price is very clear and the monthly price is comparable to other companies so there's no loss there. I would definitely recommend Frontpoint.

The customer service representatives were very helpful. Each time we called, there was always someone there and they answered all the questions we had. I did the installation myself and the instructions were very easy. And then we called to have all the devices programmed with them and it was fine. The features offered in the system are good. We had a little problem with the rig but they replaced it, and everything else is good.

I have professionally worked in a call center, service center, help desk and tech support transformations resulting in a double-digit increase in completely satisfied customers. And I can say Frontpoint's customer service is world class! It is what I would utilize to give examples. I spoke with one of the supervisors after an interaction I had to find out whether or not it would be problematic for me to mention specifically how good the customer service was as part of the international presentation that I'm developing with one of the highest authorities in my field in the world to use as a positive example.

The installation was deceptively simple. I went through and I thought that couldn't be that simple. From the opening of the box, it said, "Number one, open this first." It was well done. Just last week, I had a brother come to stay and I turned off the alarm, then turned it back on. I walked out and closed the door. I've got electronic locks on the door. I got about three steps and my phone started ringing. It was one of the people calling asking for my security word. I received a call seconds after the alarm went off. It was completely my fault, but they were very understanding. And I’m glad that it worked.

The house that I'm currently in is a temporary situation. It's my father's home that I'm considering buying. But at the time, I was traveling Monday through Friday and my stuff was on the East Coast. So, I was not going to be anywhere near. Frontpoint had the proper amount of portability, flexibility, and ease. The way that I professionally calculate return on investment for multi-million and billion dollar projects slips over into my personal life. While it may have seemed a bit more expensive than some other and that there were cheaper options, if you were to look at it from an overall QFD or house of quality or critical to quality ranking, there was really no other logical choice.

My experience has been very positive. They believe that the issue that I was experiencing was I just needed a Wi-Fi extender which I ordered when I got off the phone and I plan to schedule it. It's sitting on the kitchen table and they said to give them a call and it will take a couple of minutes. They would tell me what I needed to do and it would take just a couple of minutes. It just slipped by.

I've recommended Frontpoint to multiple friends. I've told them about the ease of use, the monitoring, the ability to use your smartphone set the system. My adoptive parents are quite the technophiles. It's been a hard sell. I pointed out the fact that they could just have a front door or back door sensor and the key fob that they could crash that would set up an alarm. My adoptive father slipped and fell down. He bruised his leg and elbow. He pointed out that he was surprised how much trouble he had getting up. I had mentioned that it may be a non-standard use. It would be in addition to the security.

I like its features. It covers everything I need and gives me the ability to have a video recording and monitoring of the doors and locks. I also like Frontpoint’s quality a lot. The video quality when you review the images is very good. It sends clear pictures. Also, there's a website portal you can log in that is easy to use and very straightforward yet it has the functions of a complex system. Frontpoint is a system I would recommend putting into anything. It is geared more towards residential and the pricing is geared towards residential properties than it is to commercial.

The installation was very easy. Their instructions were easy to read and understand. I did most of it online, and then I had to call them and they walked me through different things and labeled them online. Then, I called them again and they turned each one on. A camera, however, actually has to be plugged into a 110-volt outlet and I don’t care for that. I wish that was either ran by battery or could be run some other way because I wanted to put that right in the center of my house, but I can't and I'm not going to run an extension cord down the hall to plug it in.

They called right away to ask if everything works like it's supposed to. One of the camera's adhesive came off and it set off. I called them about it and asked for new backings. Then, one of the keyfobs that I bought went bad so I called them two days ago and the brand new one came in the mail today. I recommend Frontpoint's system highly. Their price was a little high, but they're cheaper than most providers. I'm content with my system and their equipment is great.

Also, the setup was fairly simple for the most part. But this is an incredibly busy time of the year for me so it took me three months before I could even be able to install my home security system that I bought which was sad. They literally would call me every week and say, “We noticed that you haven’t installed your system. We wanted to see if we could be of assistance.” I would say “I’m so sorry. I’ve been very busy. Honestly, I haven’t done it.” And they would ask if it would be okay if they call me back later. And when I would tell them to give me another week, they would say “Okay” and then they've called me the next week. They weren’t like, “Your time is running out.” They were super understanding and they wouldn’t call every day. So they gave me a week and then they would call a week later. I’ve had to call them to make some adjustments and changes on both of the systems after I got them installed and they’ve been incredible.

The equipment got good quality. The only thing that I don’t particularly care for is that the panel has to be plugged in rather than being wireless. And I don’t know what other systems are so it makes it a little challenging as to where I put the actual panel. When I come in my home, there’s not necessarily a good place that has an electrical outlet, but I can adjust the volume of the ringers when the doors and the windows open and close. I can adjust the volume of lots of different things. I would certainly recommend Frontpoint.

But then I couldn't figure out adding the cameras so I had to call for support, and they were very helpful. We love the features in our system and I have the control center there that automatically calls the police if it's broken or something. So far, so good. The system works and it's doing what it's supposed to do. We feel like we got the best deal with Frontpoint. We looked at all of the dominant brands and Frontpoint was the most economical for us. With Frontpoint, I have a sense of security for my wife when I travel. I have recommended Frontpoint to several friends. If they're looking for a home security system, they should give this company a chance.

The price of the system was pretty fair, although the cost of some of the accessories might have been a little high. I love Frontpoint’s smartphone features because, if I ever need to do anything for the door or garage or if I forget to turn my alarm on, I can always check from the app and do it straight from my phone, which is a pretty good thing, very nice, and really handy. But I had quite a few people move in with me and even my telling them my password for the security system didn't work because they forgot it. So, at the moment, I don’t use the system because there's always somebody at home.

As far as the alarm functioning, we have a smoke alarm that was fine. The in and out is fine. It’s just that we have a little bit of problems with connectivity because we have some cameras on the system and so sometimes, I can’t pull them up. When I called Frontpoint, they told me that it was more of a cable issue. So I have not really addressed it but not the cable for the internet. I have Comcast high speed internet. When I had run test before, they’ve had excellent speed. But the gentleman from Frontpoint said that I should ask Comcast for a range extender because the cameras, I guess, work on bigger bandwidth. I’m not really sure of the technology. He said that even though you have fast speeds, it’s because of the size of the information.

I just called Frontpoint yesterday. The panel was not working properly or didn't have a signal, so we didn’t have security service for a couple of days, and we didn’t even know that the system had gone down. That wasn't great because usually, with our old system, somebody would call to notify us if anything goes wrong with the system, but with the Frontpoint system a notification is given through email or text. I would have to get used to what's actually being reported or called by Frontpoint. It was in the middle of the night that the system stopped working and, if somebody had broken in at that time, nothing would have been done.

Other than that, the Frontpoint system seems pretty good. We did the installation ourselves and it was pretty straightforward, and the installation instructions were really good. The features offered in the system are good too. I use the Frontpoint smartphone features and those are great. I'd tell a friend or colleague that the customer service of Frontpoint is really good, but their system is not the best, product-wise, for Canada in the cold.

The interactions with Frontpoint's reps were super friendly. The sales rep was easy to talk to and answered my questions. However, the sales representative moved right into payments, so it was a little abrupt. But I didn’t find the sales representative to be rude. I had sold myself already, so I wasn’t needing any sales pitch at that point. Other than that, the installation was simple. I had about 12 contactors to put on. Frontpoint pre-texted me, so I downloaded the app and followed the instructions on the app. Some older folks might have a little difficult time. But for me, I was already programming and doing that kind of thing. I'm pretty handy myself, so it took me an entire hour and I had the entire system hooked up and working.

For the features in the system, with the app itself, I don't see anywhere where I can configure the box to either beep or not beep when the doors open every time somebody opens the door. If there was a little more configuration possible, that would be great. Nevertheless, their system works and it's good. I'm really happy with it. The smartphone features are excellent. It's nice to be able to just drive away and log in with a fingerprint and set it. The cost is okay for now, but it could always be better. Cheaper is always better. But I knew what I was getting myself into, so the cost of the monthly security system is in line with other companies. When my family is home without me and if I'm out of town, having the security system gives me a bit more peace of mind. It has been a good experience with Frontpoint and I would recommend them to others.

I initially looked around for home security systems, and I liked that you really can’t hack into Frontpoint's software because it’s based off a cell tower, whereas some of the other ones aren’t. And also, they had a great deal on the software. I got to sign a two-year contract, but it was fine. We just got the basic features that I thought we really needed, but I like that anytime we want to upgrade to a little bit more, it would be easy. I don't need to have somebody to come out, I just buy it, hook it up, and do it all online, which I like. I hate waiting on people, so setting up an appointment with somebody to do it is annoying as hell to me.

My girlfriend is a bartender and she works very late, and one time at 3:00 in the morning, she rolled in and there were two guys standing in her driveway. And it scared her so she drove around the block and called the police. She didn’t have to worry about the guys breaking in, though, because the alarm never went off. And when the cops showed up, the guys left, and she was able to go in. It gave her peace of mind that she didn’t have to worry about that. And then when she goes away to her parent’s house up north, she can activate it and not have to worry about fire. I would tell others to go with Frontpoint. They can’t go wrong. I had a great experience with them, and I’m getting rid of my Time Warner Security soon and I’m going to buy a Frontpoint system for my house within the next couple of months.

The features are great. We know what's open and what's not. I'm in an apartment next to the office and anytime anybody goes in and out of those doors, I have something set up that chimes. I know when people come and go without having to stand out there and watch. And we’re talking about possibly looking at the cameras at the front. It’s absolutely worth it and I've been very happy with it which is not always the case I found in this business.

I ended up going to the commercial building the last day and stripped that out and took all my tools out there because I had to go. Then I came home three months later and the system for the commercial property was down at my mail depot, but I had no need for it any longer and I would be returning it. Other than that, I’m happy with the system I got in my home and I plan on keeping it. When I left the house and was out of the area for a few months, somebody else was watching my house and was able to disarm the system for me when I needed them to do something, and the security system was simple enough to work.a

The features of the system are minimal as I got the extremely basic system. I have a problem with the glass-shattering device because I was told that I can’t mount it the way I want it because of the location so I deactivated it. So, I just have door and a couple of window sensors. In anyway, I don’t use the security system except for when I go away for an extended period of time. I pay $35 a month for the cost of service and yet there’s a lot of cheaper systems out there than the one I have. But they’re basically all the same and they’re all made in China.

We bought all the equipment upfront, so the monitor fee isn’t bad. There are places that are lower, but Frontpoint's cost is still not bad, and I haven’t had any problem with the system from the start. With Frontpoint in our home, it secures my mind knowing that my kids are sleeping securely and that our house is secured. Also, being able to do everything from my phone gives me security. I need one more camera, but I’ll get it on Saturday somewhere because it would be a little expensive when I'll get them from Frontpoint. We really haven’t had a chance to really go through everything that the system offers, and I know there’s a little bit more, but we were just getting into the house at the time we got the system, so we just wanted something that would secure the house. And I’m secure with the way it is now. But if there’s more to it, we’ll find out, and we may add on.

My whole experience with Frontpoint up to this point has been great, and hopefully, everything will keep on going as it is. I recommended it to a couple of friends, because it’s simple, especially for people like me who don’t like a lot of other people in their home. You get to install the system yourself, and there’s not a whole lot of things you’re going to be installing.

My interactions with the reps have been pretty good. I got the system at the end of December but I haven't really activated it because in my current home the way I want my pad to arm and then disarm it, there aren't good plugs for me to plug in the keypad. I found a spot, but I couldn't mount it because I couldn't take the front off to screw the base down. I'm still trying to navigate that so I can put it up. Also, I forgot some of the devices, so I have to reintegrate myself with the ins and outs of the system. I have the system in my hand, but not on a wall right now. I hadn’t called Frontpoint about this but one time a rep called me as I was getting ready to walk out of the house and I didn’t really get a chance. I've only had maybe one follow up call since I got it.

But the installation, when I did that the first time, was fine. My back door was kind of funky, but I had somebody get on the phone with me and walked me around as far as putting up sensors and stuff like that. They were very helpful, and the features in my system, so far, seem pretty good. It's been a while since I went over everything, but I like the fact that there are some things I can do for my mobile phone. ADT didn’t have mobile interaction, so that was why I went away from them. Frontpoint's sensors are strong, very audible, and sensitive. My back door isn't working and I would probably have to get it recalibrated with the Frontpoint people, but other than that everything seems to be working okay.

However, I didn’t like the fact that Frontpoint is making me keep their service for three years in a contract when with other people I can cancel out very easily. And I talked to so many companies. But my biggest concern was safety, so I just went ahead with Frontpoint and I'm definitely not complaining. However, if there was one thing that I can change, it will be not having to ask for such a long commitment. Frontpoint is good to very good. I can't knock it because I haven't really taken the time to recommend all the perks of it. I agree with Frontpoint and I like the services and what they are selling, so I'm okay with it.

I did the installation myself and it was really easy. I like everything with the features offered in the system. I have the glass break sensors, the doors and window sensors, and motion detector. So far, it works. I use the smartphone features more than the actual pad, and I like it. I had a false alarm where my dog knocked over a big aluminum trash can, it set off the glass break sensor. Luckily, I had just left the house and so I came back. When I came back, maybe within five minutes, the police were there. So, it's good to know that they also came in a good amount of time. It wasn’t an hour or four hours later that they showed up.

When I first got the system, the prices were more reasonable getting everything upfront than it is. But it was difficult because we hadn't actually moved into the house yet and so we were trying to figure out what we would need and we didn't know everything right then and there. I would like to purchase more glass sensors, but their price is high. They're over $100, which is a turnoff. I've been trying to decide if I really need it and I don’t really feel like spending on that as I can spend it on something else. Still, I've only been using Frontpoint for two months and the cost of service is reasonable.

We were broken into and we were vulnerable. When we called, we specifically needed Fort Knox and we explained what our needs were. They were like, “We think you need this and this. You probably don’t need this and this, and this.” It made me feel like they were very credible and it wasn’t like they were just trying to sell me a bunch of equipment. Anytime they call, they're very thorough and knowledgeable. If we have questions, we call them and they tell us what we didn't know. We get our resolution in one call and do not have to call back. And the quality of the equipment has been fantastic. We have two homes protected by them and we love that. We can turn the system on and off from our phone and we can get notifications about our alerts. Also, we can get arming reminders. It's super easy and I would highly recommend them.

The installation was fairly easy. I’m fairly competent, I’m a technical person, so I didn’t have a whole lot of issues installing and it went smoothly as I predicted. And, equipment-wise, we like Frontpoint's key panel. I didn’t like that it would have cost so much to protect all the windows and doors. Frontpoint said, “You need to protect the windows, they’re going to come in through the windows”, but with ADT, I had all the windows protected and the system would allow me to arm it without having doors closed or locked. With Frontpoint, I wasn’t able to afford to protect all of the windows. Now, I have to physically go around through the windows and make sure that my kids locked and closed the windows. Before with ADT, I knew if a window was open because they had a thing for it.

When we wanted to upgrade, we wanted to be able to monitor remotely and all three companies did that. And with the upfront charges, we didn’t go back with ADT because when I talked to three different salespeople, I got three different answers, and they refused to send me anything in writing or email me a quote so I can just do a comparison, so that was a huge negative. Everybody at Frontpoint has been helpful and great up to this point. However, there’s more interaction than I bargained for. I’d like to just protect the house, calling me when there’s an alarm, there’s a lot of checking up. And that’s appreciated, but sometimes, it can be a little much.

I went with the standard package and the installation instructions were good. However, I didn't realize that there were little arrows engraved on the side that had to meet up. I had arrows on the same side that are not facing each other, so I had to take a couple off and put them back on. It might have even been in the instructions and I might not have read them all the way through, so I got confused. Other than that, the set up was easy. The features in my system have been nice, so far and we haven't had any emergencies. I had a couple of alarms where it got set off by maintenance people coming into our apartment and not calling me first so I could tell them there's an alarm. But luckily, I caught them before the cops came in. I have cameras that I installed too so I can check and make sure it's nothing before I have them call the police on it. The system works really nice with the cameras.

Everything worked well and I don't have any qualms about the system at all. Frontpoint's service is a $35 a month cost that I'd rather not have to spend but at the same time, it gets us a sense of security back, so it feels nice to have it. If I can get away with it for free that would be great, but $35 is really not that bad. And from what I've seen, Frontpoint is fairly priced for the service that I get for it. I've had a couple of other people from other home security companies come out and do quotes, and they showed me their equipment which was basically the same for the most part. It was just their price and a couple of features that were different. But for the price, I couldn't find anything to beat Frontpoint, so I've been recommending it to people that ask about them.

The Frontpoint system has great features and they offered more than most packages deal from other security companies. They had everything I could want and more. I got more accessories for a better price with them. I got two cameras, a bunch of window and door sensors, and a glass break sensor. The monitoring is really great price. It's also super easy to use the app. It really works and it makes it very easy to monitor everything from the phone, the arming and disarming to replaying videos or watching a live stream through the phone. It's very smooth. The overall functionality and performance of the system is excellent, and the cost of service is also very good value for the quality. Their prices are very competitive. All in all, my experience is amazing.

I've dealt with Frontpoint's representatives when I bought the system, and when I set it up the first time, and then when I had a problem with the doorbell, and all three times, their customer service was phenomenal. The installation was as easy as it could get. I downloaded the app and it literally walked me through step by step. The boxes and devices were all labeled. I just took off the stickers for the double-sided tape on the system, and I put them on the door like it said. And it took me about 10 minutes to set up our system. It was amazing.

Our system's features are really cool. The app is definitely what makes the security system. And the biggest thing that we use on this security system is the ability to arm and disarm it from our cell phones. We were worried about not using our security system enough, but the fact that we can actually turn it on and off through our cellphone makes us arm it all the time. It’s extremely convenient. It’s really nice that when I leave for work, my wife can immediately arm it. And while she’s upstairs doing the laundry, we can keep the security system on all the time because of how easy it is to set it and just turn it off. We like it a lot, and it definitely makes it a lot more secure with it.

So far, everything seems great. I have a doorbell camera, and it didn’t work, and I called customer service. The rep tried to walk me through resetting it and it still wouldn’t work. He sent me a new one within two days with prepaid packaging to send the old one back. The actual system is like a freestanding unit, touchscreen, and tells you the weather, and everything seems like extremely high quality.

I also use the app and it's very simple and easy to use. With the system, we feel secure when we leave. We went to Sacramento last week and it was armed and we didn't have any problems. The system been excellent overall. It kept me up-to-date with everything else. They also have excellent customer service. Right now, what I really wanted are on sale at Frontpoint. I gave them a call and told them what I saw and they took care of it. I recommend Frontpoint.

My Frontpoint system has everything I need. It's more of a mobile portable system instead of a hardwired system like what ADT still offers. However, I still wonder about the long-term reliability of the system since most of the equipment runs on battery instead of being plugged into AC power. Still, now I can leave my home alone or empty and not be concerned. Now I feel better protected.

The console took the longest time since I wanted to run the low-Voltage power to a secure outlet, and I also want to recess the console into the wall slightly (so it only sticks out 1 1/2" - not really necessary, but less likely to bump into in a busy hallway). The Frontpoint tech was very helpful in getting two additional motion sensors working that I acquired on eBay. The whole process took approximately 3 hours, mostly because of the mounting of the console. I don't have a lot of experience with the company, but so far it's a winner!

Their sales rep pointed out the differences between ADT, Frontpoint, and Hometronics and he sold me on Frontpoint. He was very knowledgeable. Frontpoint is easier to manage than ADT. It's very easy especially since I can do everything via my cell phone. When I had ADT, I didn't have the capability of doing everything else on the cell phone like I can with Frontpoint. I’m happy with the quality of the Frontpoint equipment and its functionality is very good. I felt safe since having the Frontpoint security system.

She also has been very clear right from the beginning that there was no set package and everything is customized to suit the needs of the house and the family and I was very happy about that. She walked me through the house layout as to where the doors were positioned. All in all, I was surprised and happy with the way that the call went on.

Right after the sales call, I placed the order and received the equipment at home. The installation procedure was straightforward as well although and the instructions were clear. But I had a slight difficulty in positioning which side was up and down, setting up and installing the motion and door sensors. So, I called into support and the reps were very knowledgeable and experienced. They walked me through the different steps and I was able to sign up all by myself. If it were not for Frontpoint, I would’ve almost went through with the installation fee to have someone come over and set it up. So, I’m actually happy that I was able to do it all by myself.

I had problems with the doorbell camera on three different occasions so I had to reconnect and reconfigure it. But everything else was working. My wife and I have iPhones and have the Frontpoint security mobile app installed. In fact, we'd both use Frontpoint on our Apple watches going forward. So every time we head out of the home or head back in, we wouldn't have the get the mobile phones out. We appreciate the ease of use through the watch. But I wish they could have a better price. I'm paying $50 now but I wish it could be at least $10 less. But the quality is top-notch quality. The response times have been very good and they have been spot-on. Overall, Frontpoint's good.

In my current set-up, my control panel is in the main living room. We had a trip sensor the other day. It was a faulty false alarm, but the siren went off, which I know is loud, but I could not hear it from my bedroom. Nevertheless, I woke up from my phone constantly making alarm noises through the Frontpoint app, which is really concerning. An external siren, or like light control switches, which I know are optional, were not mentioned off the bat as a possible option.

The smartphone features, however, are good. Sometimes, they are lagging and it is more of just like the phone line panel failure. As many times as they send a clear message signal to the system, it keeps popping up every time the system has a power spike, and it is just annoying. Nevertheless, the customer service is, by far, the best I’ve ever experienced when it comes to security systems, and I have recommended the service. I wish there were more ZWave products compatible with the system, though.

The first rep that we dealt with was very disappointing. She seemed very eager to sell us the system, but then wouldn’t respond after the purchase we’ve made. But that was the only disappointment that we’ve had with customer service. Every other time that we’ve reached out, it has been spectacular and the customer service has been stellar. My husband did the installation and I watched him do it. It was very easy and seamless. The instructions were very clear and all the boxes were labeled clearly. He only had to call one time for a question because the sensors were taken out of the box not in order and that messed us up a little bit when we were programming system, so we got that fixed.

Frontpoint offered a lot of great products and the features that we got are great. We got the glass break sensors, and the windows and doors sensors. We ordered a couple extra of the yard signage and the signs of the house because I really wanted a visual deterrence for anybody to even think about entering the home. I also love Frontpoint’s features on the smartphone.

The quality of the equipment has been wonderful, with the exception of one of the glass break sensors that got lost. I think it was just the adhesive on the back. We had an alarm in the middle of the day and my husband and I were trying to figure out what was going on. We were able to pull back cameras that we have and we saw that the sensor was sitting on the floor in the middle of the dining room. Other than that, I feel more secure having Frontpoint and we also got one for my mother.

The only thing was Frontpoint was very hesitant to give up the installer code to add more sensors. And it was almost a battle and I almost canceled the service but luckily, the information was on the internet. I had to find it out myself, which was not really acceptable. I was extremely dissatisfied with that individual interaction but I'm very satisfied with my overall experience.

My father was the one who installed it and he had a difficult time but we were able to get it adjusted afterwards. It took him a little over an hour but it wasn't done correctly the first time so then we spent about another two hours afterwards. I really like the mobile app. That's really convenient for me. And the panel is really useful. I definitely recommend Frontpoint. And I know people definitely appreciate the doorbell camera. It's really helpful.

The quality of the equipment also seems fine to me and the smartphone features are great. I love that I can check it from anywhere. We were out of town over the holidays, and I was able to check my security system in it. So, it's really nice. I also like the fact that it's extendable like I can add pieces to my home setup wherever I want to. Also, for all the stuff that I'm getting, I'm very happy with the cost. If I have friends that are looking for something, I will recommend Frontpoint.

I like that there is an app that you can turn on and off as that is extremely helpful. However, I’ve been on phone calls before and I’ve pulled up to my house, and I can’t disarm my system from my phone until I end that phone call. The other thing that is a little different, too, is I haven’t received any phone calls when we do trip up the system, which has happened a couple of times already. I’m not sure if it’s like a certain delay that you have to trip it up for maybe more than 20 seconds or something like that before someone calls you. But that’s a little concerning, just because I do know what we’ve set it off a couple of times, just us coming through. It would be nice to know how long that delay is before it does call someone, just to know that there is monitoring that is happening.

Nevertheless, the quality of the equipment is good. I do notice that unless you are located very, very close to the home system, that the alarm isn’t quite as loud as I imagined it would be. It’s very, very loud coming from the speakers, and it kind of makes your ears ring when you get close to it. But if you’re located on the other end of the house, it’s not like you hear it beyond that certain area, which is a little different. I would imagine that if each sensor had a volume, that would be nice, and that would let you know too which sensor it’s coming from or anything like that. Also, it is a bit pricey for the way the system is currently designed. Still, I feel safe knowing that I have it and it makes me sleep easier. For the most part, it’s pretty good.

We were robbed before. We were going back and forth to the house on a daily basis and after that is used we were able to sleep. Everything has been great. We get a phone call if anything for an emergency. Like just about 20 minutes ago there was a false alarm but we got a very cordial customer rep contact us, made sure everything was fine. We like Frontpoint so far. We're probably going to install it in another house.

As for the installation of the system, you just pull it out of the box. There are a few sensors and you put them up in the right places according to the guide and the manual. And that is about it. You plug it into your wall and everything just starts going. Even the webcam, I just had to press a button on it. it synced up to my Wi-Fi and it was good to go.

I was able to customize my package completely. Whatever I wanted. I had already figured out where all the sections of my place that could possibly be intruded on. I decided exactly what I wanted there, so I got the motion sensor, I got a few at the windows, I got some at the door. Whatever entry point that I wanted to cover was exactly what the rep gave me, nothing more and nothing less. The bill showed the exact same thing. The quality of the equipment was absolutely phenomenal. I was in India and I could just log in on my phone and look at my house and make sure everything was fine on my cameras.

The smartphone features are great. I would like to see a more detailed log inside the actual app itself because I just love data, and for someone like me, I want to know every time any sensor goes off in the house or whatnot. Having the information, it's nice not to log in to a computer to do it. But other than that, the arming, disarming, all that great remote features, I love it. I do not ever have to worry now. I can be outside. If I forget to arm it, it's just a button-click away. And it's super secure. If somebody has to run inside, I can just disarm it real quick and then arm it again while sitting in the car. The quality of the service is so good, I wouldn't mind paying $5 more per month if that meant it was comparable rates. With Frontpoint, I feel safer. I sleep better now. The fact that even just having a little sign outside that says, "Hey, it has been protected," it reduces the burglary rate massively, which is nice.

We've had the alarm go off a few times before my husband could get to the place to put in a code to turn the alarm off and my concern has been if the system was being monitored since we've never gotten a call from the team at Frontpoint. Without testing the system, we don't have any way of knowing that it's always being monitored and we have to just trust that it is. Nonetheless, every interaction that we've had with Frontpoint has been good and the cost of the service is fair. I don't have any reason to complain, except for the outdoor cameras that I bought, but that was apparently my fault. Other than that, Frontpoint's system seems to be perfect.

During installation, Frontpoint was supposed to send a card with a code on it to activate according to the instructions, and there wasn't one. So, I looked everywhere and had to call, and then they gave me the code over the phone. Other than that, the instructions were pretty slick. We used the iPhone app which got me through step-by-step on how I needed to install the device, how far I needed to put it apart from the sensors and how to test it. I also like how I can use my iPhone or Android phone and access my alarm anywhere, anytime. Plus the new security panel is really good and a huge improvement. I used to have the old panel, and it wasn't as intuitive I couldn't put cool pictures and things on it. The system is very fair priced, but if there wouldn't be some ugly wires or some holes, I'd like to get cameras.

Overall I'm very happy that Frontpoint is available. I went almost six months without a security system and it worried me every day that somebody would come and steal all my goodies. I've been telling everybody about them 'cause here, they use Vivint Security and ADT and they're getting ripped off. I tell people all over that they can't go wrong with Frontpoint. It's been an awesome experience.

The smart features could also be a lot better. The communication between the website and the console itself doesn't seem exactly right. Example, if I want to set up a new user and give them console access, I can set them up on the internet, on the website, but then I have to go to the console itself to give them access to the console. We didn't figure that out for quite a while like my kids could set the alarm off. So that was a bit of a clunky thing. But it works okay with my door lock. I also didn't realize that the camera had no sound. At the cost of that camera it should have two-way communication. It was overpriced for video only. But I like having Frontpoint. Especially when I'm not there. I'm satisfied.

I have the doors, which is important to me. And then I have the motion sensors. However, it has gone off twice now when I was not home. But they called me and then they called the backup. And it has been really nice because they reacted so quickly. I'm very pleased with the system so far. It's also very affordable. I feel much better since having it cause now I can activate it from my phone if I forget to do it before I leave the house. I have access to look at anything if the sensors go off. Plus they email me and call me. It's very reassuring. I'm happy that I purchased it. I would recommend Frontpoint.

They spent a good amount of time on the phone with us to make sure that's okay. And then every time I've called with questions they've answered them quickly. They're very nice folks. I'm still using the minimum but I like that I can do it from my phone. I like the remote control. The security equipment looks good to me. I dropped it a few times and it didn’t break so I know it's a good sign and everything's been working as it's supposed to.

The price is much better than a lot of places you'll find. I talked to a lot of different companies before and had no idea that security systems could either have the installation fee be sky high or the monthly fee. This was kind of a nice balance in between. This is my first house that I bought. I live alone and I bought it myself so it's a little different than being in a small apartment on the second floor where someone had to work really hard to get you as opposed to being in a ranch by yourself where you just have to walk to the front door. So it's nice and if I feel that I forgot to set the security system I can just check it from my phone. I don't have to go out into the house if I'm already in bed or wherever I am. Frontpoint is a good experience so far and I'm happy with what I picked. It was easy to set up and easy to use.

The monthly security fee is a little bit on the high price, but it's worth the money. I'm paying for security fee and peace of mind. I feel safe with Frontpoint. The only problem that I have is that I don’t have anybody I can call and ask to run to my house and check what’s going on if the alarm goes on. That’s the reason why I set my alarm at stay instead of away because if it’s stay, then it’s just going to sense when somebody opens the window or a door, but not going to sense movements. Other than that, I would recommend Frontpoint. I'm happy with them.

So far, the features offered in the system have been good. I customized my package a little bit as I couldn't decide where to put the motion detectors. Also, I'd like to include a few more motion detectors in the future. But right now, everything's fine with my package. But there has been an issue with Frontpoint's smartphone features. I periodically get email notifications that I'm disconnected from the network and I don't know why that happens. It could be due to something with their cellular towers. There has been a bit of a communication break between the alarm panel and their cell tower. But other than that, everything's perfect and the cost of the service is fair. Since having my Frontpoint system, I feel more secure that if someone was in my house, I would know it right away. But I need to have an alarm certificate emailed to me by Frontpoint so I can send it to my insurance company.

My son is 14 and I'm in my 50's and we installed it ourselves. It was very easy and very quick. Anybody can do it if we can do it. I like the features. We like that it's very interactive with our phones and how we can see what's happening. But when somebody rings the doorbell it takes forever for the picture to come up of who's at the door so I don't like that too much but maybe it's just the speed of my internet. I'm certain that probably is the case. Everything else is great.

And I don't like that the cameras only have visual. They do not have any audio to them. So if somebody was in the house, you couldn't hear what they were saying. But the quality is great. I felt a whole lot more secure. I was in an abusive relationship with my husband. I had to put a restraining order on him so I felt comfortable now that I have this system in place. It helps me have peace of mind.

I would recommend it to a friend. I don't like about this system is that the monthly fee is expensive. But I'm a firm believer in you get what you pay for. But on the other hand, we still have not been able to figure out how to set up the cameras to record if they see something. But that's certainly my fault because customer service with this company is A1. They are fantastic. Everybody's taking care of us.

My biggest concern before was waking up in the middle of the night and having somebody standing over me or walking out to pour the coffee and I would have somebody standing in my front room with a gun pointed at me. We have a downstairs walkout basement and someone could break the glass down there and I wouldn't hear it from the master bedroom. So, I got cameras down there and now, when I hear something, I take a look at the camera. I also have glass break sensors and sensors on all the doors and windows. Now I don't have to worry about that. Another thing that we bought is a garage door sensor. It tells me when that door is going up and down.

The main thing that Frontpoint has over Simplisafe that they can get out and they are checking my system constantly. They are also upgrading the security of the cyber system. On the other hand, Simplisafe uses a chip in the main panel and the only way you can upgrade the security of the system is if you replace all components. Furthermore, Frontpoint did a great job monitoring when we forget to turn on a few alarms. We didn't have break-ins except for ourselves. Also, customer service was great. I told them that I couldn't get the cameras to work and they worked with me on that. They spent about two to three hours with me on the glass break. Now, I know I picked the right group and I've been very pleased. They have met my expectations thus far.