Frontpoint Reviews

I moved to a new house that didn’t have a home security system. I had more features with my previous provider but compared to what they were charging, I went with Frontpoint. My Frontpoint package includes a door sensor, windows sensor, motion sensors and the fancy controller. I installed the system and, overall, I’m pretty satisfied with Frontpoint.

I liked Frontpoint's reviews online and that the system was simple to set up. Their reps were nice and calm, and wanted to answer my questions and give me all the information. They offered just about the right thing that I needed. The installation of the system was very easy. They sent a kit that is explained well and everything was very well packaged. When I got the box, I thought that they were spending too much money on the packaging to make it look very attractive. It was a huge box with beautiful colors and many smaller boxes inside, and the actual equipment is very small. Besides that, everything was well-organized and self-explanatory. I put together the system and I called to get somebody walk me through the instructions, and everything worked really well.

We are in the office most of the time so we got a home security system. Frontpoint provides the do-it-yourself competence and their reps were also thorough and very helpful. They explained everything in detail and whatever conversation I had with them were good ones. I had long chats with them about sending the system and how Frontpoint works. The features are good and I have a flexibility on what features they provide. Those are the necessary ones for my system. I will definitely recommend Frontpoint to friends.

I needed to protect the house and wanted it wireless, so I went with Frontpoint. Dealing with their reps is fine and if something is not working right, I just call them and they walk me through it. I like the system’s smartphone feature except when the internet doesn't work where I can't answer the door. The doorbells just ring and I can't answer it because it says that it is having a problem. Also, it was expensive at first. The first payment was 900 and that was a lot. Nevertheless, Frontpoint has been pretty good overall.

We got some gangs around the area and I was concerned so I decided to get some security. I saw Frontpoint on the internet and looked at the ratings. They were rated number one. I had positive interactions with their sales team. I installed the system myself and everything went fine. However, I've had to call Frontpoint a time or two. I had problems getting my outside camera to mesh with my Wi-Fi and I was pleased with the answers that I got that worked out. I had to put a Wi-Fi extender to get the Wi-Fi to reach where I want to put the camera. Other than that, most of the equipment came already meshed or programmed to the control pad.

Frontpoint's rep took the time to go over each of the sensors with me. We talked about the house and he kind of helped me pick which ones were correct for my house. I liked that I could do everything on my phone so I went with them. However, I had an issue with one of the sensors. I called and they helped me fix it pretty quickly. I like the features of the system so far. I was able to get what I wanted out of the system and I liked being able to access the camera whenever I need to and be able to see an activity log. The cost is a little high but I haven't been able to find anything that gives me the same features that are at a cheaper price. I would tell friends to explore their options to see what works for them but I'm happy with Frontpoint so far.

I have a child and I wanted to make sure that they're safe while I’m at work and they’re at home after school. Frontpoint had good ratings, and the initial agent that I spoke to when I did my purchase was really good. He gave me the whole house system, including the indoor cameras and it was at a decent price for the services. He sent me all the information, and I can always reach him if I have any questions or if I wanna change anything. I have his cell, his email, his office number and his office schedule.

I was looking online to see which was the best security system out there and I came across Frontpoint. The installation of the system was easy and it took me 30 minutes to set it up. It's all double-sided taped. I have the touchscreen ones and they are nice, but I wish to upgrade to the app where I can alarm or disarm through an app. However, I've had an issue with the placement of the motion sensor. I move it to different places and it still triggers it for some reason. So now, I can't arm it "Away" and I arm it at "Stay" all the time.

I liked the fact that Frontpoint has been in business for more than 10 years. I also liked that I got a trial. Their price was cheaper than other companies without sacrificing quality and because of the way my income comes in, the sales team worked with me to make sure that I wouldn’t have any overdraft fees in my account. I’m visually impaired so customer service helped me to learn the keypad. They walked me through the different buttons. I had a problem at one point with my keychain and they helped me fix that too.

I was ready to get a security system and I saw Frontpoint was number one. Communicating with their reps was a good experience. The stuff came in a box like they said and I called them when the stuff got there. They walked me through installing it and it didn’t take long at all. I like the features of the system and I’m thinking about upgrading to a motion sensor. The system has worked well and I use the smartphone features to turn it on, turn it off, disable it, and monitor it. Also, the sign in the yard and the stickers on the door just makes me feel a little bit better. The cost is in line with the other systems but as a consumer, we always wish it could be a little cheaper.

Frontpoint is a good security system. I did the installation which was simple and easy, and it took me 20 minutes to do it. When I first got the system, I was able to set and turn off the alarm from my phone, but I don’t have that feature anymore. It was amazing though because I can use my phone if I forget when I leave.

The home that I purchased already had a home security system in it, and I wanted to switch to a different company. I read some good reviews on Frontpoint’s service. Their reps were polite and great. They were able to look me up and anytime I had a question, they were really quick with it. They never had to put me on hold. They knew exactly what they were doing. The installation process was very easy. I liked it because I did it myself as opposed to having somebody come to my house. It took a total of 20 minutes and I felt good about the equipment that I was working with.

There was a break-in in my neighborhood so I decided to purchase a home security system and my neighbor liked and recommended Frontpoint. It was easy working with their representatives. They were all great and the installation was easy too. My husband is an electrician and he did most of it. The only problem I have with it is we lose connection sometimes. I think it's a Wi-Fi issue, which we have worked with, and other than that, the system has seemed fine. I use the system through the smartphone app. I've also added several numbers and I didn't have any problem with it.

I just moved into a new house and my neighbor who lives within our unit told me about getting a home security system. I then went with a different company but I wasn’t so happy about that so I switched to Frontpoint. The cost was good and the installation was okay except they gave me only about seven attachments for the windows when I asked them for 10. Also, when I programmed it to go out, it said we had a door open. I tried to close them and still, it wouldn't activate it. If we'd get some technician to come and see, it'd be good.

I wanted peace of mind and I was looking to purchase a security system. I called ADT first and the guy I spoke with on the phone didn’t have much knowledge on their service. And then I called Frontpoint and the guy I spoke with was knowledgeable and he took time to explain everything about the service. He explained on the discounts and then he went over the various cases from Frontpoint service, necessary to those people who are concerned about their home security.

I had Frontpoint's home security system many years ago and it just seemed to fit for the service I was looking for. Their sales representative was very good and their system was easy to install because it is a wireless system. The instructions they gave was good, too. All in all, I feel good having it.

Frontpoint has up-to-date technology so everything is wireless. The installation was easy and simple, and the features are good and nice. When intruders enter the house while the system is armed, they can damage the system and it would still be recording. With respect to that, we have no worries. Frontpoint also responds to any false alarm before it reaches the police department. They're very quick about that. All in all, Frontpoint has been excellent.

A friend of mine recommended Frontpoint. Their reps are always helpful and easy to work with. The installation was fairly easy and I ended up adding a few pieces as I needed more coverage. Its cost is competitive and since having Frontpoint in my home, my wife has been more comfortable.

Having a home security system is kind of a requirement when living in Memphis. We got it in case of any incidents and it is one of the backup things that we hopefully never have to use. I went with Frontpoint for their online ratings and when I spoke with their customer support, they were straightforward and nice. They were quick to make deals on the hardware point when signing the two-year contract. I called their sales team and I tried getting questions about the installation process, cost and cancellation fees. I was also trying to see if it was worth it on that front. It was helpful knowing that we could install the system ourselves because we didn't have a lot of time to wait around for install people to come in when it's pretty straightforward doing it ourselves.

We were needing a home security so I did some research and Frontpoint came on top of the list. I tried to compare-contrast them with ADT and Vivint, but I still went with Frontpoint. When I first called them to inquire about their services, I spoke to a gentleman and told him I had to call back because I haven’t moved to the new home yet. When I called back, he no longer worked with the company. So I had to re-explain and talk about all the features that I was looking for with several other people. And so, I finally got down to receiving everything.

I just bought a brand-new house. I was searching around online to find the most economical with the most features and Frontpoint stood out for me. So, I went ahead and purchased the system. After I went online and requested more information, a customer representative called me two hours later. He walked through the diagram of my house with me to tell me which certain points I should set up the system. And then he went ahead and sent me the contract online. Then, I signed it and they sent out the system. Since I live in Hawaii, it took a little bit longer for it to get to me.

We did a little research into some of the home security systems and Frontpoint seemed to be the best one. Their representatives were knowledgeable and helpful and our interactions were all very good. I felt very comfortable with the way they handled everything. The installation went very well and it was very easy to build and put in. I just peel a piece of paper and stick it on. The features of the system are very nice and the quality seems to be decent. I haven’t had no troubles with anything yet and even the smartphone feature is easy to use. The cost also seems excellent for the quality of the system. Now, my wife and I feel a little bit more secure. I’m very happy with it. I’ve already recommended Frontpoint too. It works well and it's the system one would wanna have.

We have a new home and we needed some security. I liked that Frontpoint was a good service. I did my research and the reviews were good and it was a good price. They had everything that I wanted. Their reps were quick and, at one point, I had to switch out equipment that I had that I decided I didn’t want after I got it in and everything was taken care of very smoothly. The installation was very easy and I felt good about the equipment. The system performs very well. Their app has good features and it's user-friendly. The cost and quality are on par with each other.

I wanted the crazy amount of security way more than anyone and I wanted a pair so I’ll feel safe. Frontpoint was definitely the way to go. The price of the equipment was so much cheaper and I didn’t feel that it was any less of the quality because I put it up myself. However, I had a little difficulty with the installation because the app wasn’t corresponding with my sensors, so I had to call and get it fixed. By the time I've gone to the next one, it has messed up again. The app on my phone was not working and I kept messing everything up and all the sensors.

My insurance company said my insurance would be less if I got a home security system so I got one and Frontpoint was listed as number one on one of the websites I went to for security. When I had to set up the system, their reps were super helpful and patient. They were awesome. I've never really lived in a big city before and I feel safe since having the system.

Frontpoint had a very high customer satisfaction rating on the internet and it was more of the type of system that I was looking for so I went with them. Installation was very easy to do and if I had questions, their reps were able to direct me through it quite easily. The instructions that they provided were very good. They were very good at walking me through the system.

We have had a break-in at the storage of the house and it was the first time we realized that it could happen to us too. My daughter and son-in-law had chosen Frontpoint for their home security system and they recommended it to us. We've had great interactions with their representatives. My husband and I are not the least fit, educated in technology, and I'm sure that the young man who worked with me felt sorry for me. He was very patient though. I'm satisfied with Frontpoint and I would recommend them to others. So far, nobody has bothered us but I feel comfortable having their system.

I had a different home security before that my father installed a long time ago and I realized I wasn't getting enough worth for how much I was paying. Then, I came across Frontpoint and I found them fairly fine so I joined them. Since then, I really enjoyed their service. Frontpoint has very helpful and very kind sales representatives. They were on top of their service the entire time. They were straight to the point and the process wasn’t very complicated so I'm very satisfied. The installation of the system was very easy and it took a matter of minutes. The installers also walked me through every step. So far, the equipment’s quality is good. Its features are easily accessible through my phone and it's very user-friendly. Also, I use the smartphone feature all the time. I recommend Frontpoint to friends and tell them to switch over it or join if they don't have an alarm system.

We already had a home security system which wasn’t satisfying to our needs so we switched. My husband did the research and liked Frontpoint. I called them once when I first started setting the system up and they were very helpful, nice, cooperative and patient because a lot of it required taking a picture and sending it to them. We also got all of the extra, like sticky tape which we thought might help with the installation.

When we were calling around, we talked to ADT's salesmen and they were the gross, super pushy type. I didn’t really like them. A co-worker recommended Frontpoint and the person we talked to during the initial set up was super helpful. Then we did the installation ourselves and it was super easy. Frontpoint is also a lot cheaper that the other alarm companies and we probably don’t even use the features to their full advantage but what we use, we like. So for the value and the customer care that we’d gotten, we've liked Frontpoint.

I rehab houses and a lot of times, while we’re rehabbing houses, people like to break in and steal the equipment. So far I’m satisfied with my Frontpoint system and it is easy to use. It has all the features that I'm looking for. I like that I can monitor it and make changes to it from my phone. Also, the customer service is outstanding. I’ve dealt with good people in verification. They want to be there and they want to help. But while everything else is fine, the price that they gave over the area is never the price that you end up getting. And I found other solutions that are less expensive and actually may have better technology. Once my contract is done with Frontpoint, I’ll see what’s out there.

The features we have in the system are for the doors and the windows and I’ve got most of it up. Two of the sensors are not working right now though but hopefully we'll get a hold of Frontpoint, get it figured out and get everything up and running. So far, the interaction we've had with Frontpoint's representative has been good.

I’m a single parent and my child is about to be driving age and I needed to purchase a security system to catch him if he’s trying to sneak out of the house. I did an internet search for the best quality for the price by consumers and Frontpoint was rated the highest. Their rep was amazing and he answered all questions. The sale was easy and there was no pressure. The setup was super easy too and we were able to do it by ourselves. There was one door that we screwed up and it wouldn’t connect and the customer service rep told us exactly what to do.

The initial cost of a Frontpoint system was very good when compared to other suppliers, and their sales rep explained everything clearly and all options were reviewed. I wasn't happiest about the installation of the system and part of that was due to my window construction, but some of the sensors took a while to link up no matter how close I got them to each other. And then, I found one sensor that has an issue in which if the sliding glass door's a little bit not closed, it won’t have an alarm. I've reached out to Frontpoint just to silence the alarm or tell them that it was a false alarm. Other than that, the control panel is basic so it's acceptable for the price. Also, Frontpoint's smartphone features are easy to use to set and disarm the system. Overall, Frontpoint is reasonably priced for a decent security system.

I live in an urban setting, in a downtown historic district. There is a bunch of people who walk in the street. This is a very active neighborhood and I just wanted to make sure that I'd be safe. My parents have Protection 1 so I grew up with it. However, I like Frontpoint better than Protection 1. I like that Frontpoint is all mobile and easier to control. It is also cellular-based and not Wi-Fi-based. My whole house is a smart home and so the system works well in my house.

Frontpoint has an uninterruptible service and the sales representative was excellent. But they gave me a card for a 20% reduction for early purchase of add-ons and I’d like to add a door latch and possibly a camera but when I tried to find out what the add-ons were, I couldn’t find the webpage. It may be a special webpage but it’s not on the card and it doesn’t seem to be accessible from their main webpage.

My husband travels a couple of times a year, so a home security system would make our home safer and we could be aware of what was going on around the house. We went with the Frontpoint security system because I could install it myself and doing that was fairly easy and quick. The installation instructions worked. Our dealings with the reps were all good. Their level of knowledge and expertise was very good. They had all the answers and it didn’t seem like anyone had to ask someone else a question.

I researched security companies on the internet and decided to go with Frontpoint due to the ease of use. I've had a very good interaction with their staff and their sales team was friendly and knowledgeable. The cost of their security system is fair and it is self-installation which was easy to do. The features they offered were nice and it's good technology. I've also used their smartphone features and it's good as well. I would recommend Frontpoint to others. Since having their security system, I feel more secure and I'm happy with their service.

Frontpoint has a good technology and they have the type of sensors we wanted. And having our home security system now has helped in several things. Our experience with their sales rep was very good. The installation instructions were moderately easy to follow. We had some issues we had to work out with them and they were able to help us through that. Our equipment's functionality and performance have been very good. We put together a list that we needed in our system and Frontpoint was able to fulfill it. The cost is very well worth it.

I searched for home security systems online and Frontpoint had a good review. I had ADT before and they had a technician come out to install the system, but with Frontpoint it was easy self-installation. The interactions I had with the reps were good. I got the basic package and the cost was reasonable. My experience with Frontpoint has been okay.

We had a break-in in our neighborhood and when we looked into home security systems, we checked lots of companies. Frontpoint had the most modern technology. The smartphone features are good but I have one suggestion for the app. It says you can stay logged in but I don't think that should be on there. If you lose your phone and you're logged in, someone could get straight into your alarm. I think you should have to sign in every time you go into the app. I have one other suggestion. With our old system, when you put the code in, if you put the code in backwards, it signaled to the monitoring station that you are under duress.

I got a home security system for the fear of being broken into and Frontpoint had the best reviews. I called Frontpoint and enrolled, and everyone was nice, courteous and respectful. I got cameras and the glass break system. The equipment is of decent quality and I installed them all myself. It was simple and the instruction to get them set up was good. But I didn't like the sensors that had to be drilled on to the doors. But the only thing that I really have a problem with is when I go on to the Frontpoint app and try to look at my live video feed. It will take a couple of minutes to load and sometimes it won’t load at all. Also, $50 a month is a little expensive. There’s a lot of other security companies out there for cheaper. Nonetheless, Frontpoint is a good and reliable company and so far, it hasn’t let me down.

I got Frontpoint following something that has occurred in the neighborhood, and one of my friends had them as their home security. My friends said it was great because they were able to see who was coming in the house, who was leaving, and they were able to open it before they got to the house. And that's a lot better to know that we can open it before we come into the house. Also, the system was priced appropriately. The box is great at the house and I have it up in the house where my son hit it and he won't send the alarm off. It's easy to get in and out so it's helped a lot. It makes me feel more safe.

My husband is a political appointee and we had our car and garage vandalized. We got a home security system from Frontpoint since some friends use the same company. We have a lot of entrances and we even have an outbuilding, and the reps were helpful in trying to figure out what level of protection was appropriate for us and how to set things up. We also came back a couple of times with them with questions and they were always very helpful with that. My husband likes the features that were offered to us a lot. The security equipment works reliably and the quality is good. Their system does what it’s supposed to do and the price is fair. We're happy with the experience and I would recommend them to others.

I liked Frontpoint's flexibility, the fact that it wasn't hardwired and that it was supposed to be able to be a surface mount install, which is something that would make it easy to move to a new location. However the system wouldn't work in my house as a surface mount. I've continued to try to cancel my subscription but they would tell me that I can't cancel and that their solution for me is to drill holes on all of the moldings in my doors to do a permanent mount. But that's not an option for me! And if I was going to do that, I would have done it with somebody else! Also, I'm about to buy a new house so I don't wanna pay a lot of money to have someone come and install the system. I'm an executive at a big company in my city and if Frontpoint doesn't cancel the service for me, I'm going to tell everyone and anyone who will listen what a terrible experience this has been for me.

I have lived in my house for years and never got robbed until I helped the wrong person to live in my house. When I kicked them out, all of a sudden my stuff went missing. All my kid’s stuff were stolen including expensive things like two flat screen TV's and my two XBOX. So, we looked into getting a home security provider. We looked at the prices, the pros and cons. We didn't want ADT and we didn't want anyone to know we have a home security. I wanted it to be private.

I wanted to feel a little bit more protected so I bought a home security system. Frontpoint seemed like they had the best customer service compared to some of the other ones. The installation was pretty easy except when I got stuck because it wasn’t recognizing some of the window sensors when they would open and close during the test. I called and I didn't have to go through a bunch of qualms or wait on hold for a long time to get in contact with someone to help me troubleshoot my equipment during setup and we got it ironed out.

I saw that Frontpoint has a lot of nice reviews on Google and it was top on the list, so I chose them. They are very responsive. Whenever I have any problem, I call John and sometimes he responds on his personal phone at first. The cost is also very reasonable and I like it. Right now, I’m renting my home, so I took the basic plan. When I buy a house, I would buy more equipment.

Horrible product quality!!! YOU are responsible for CONSTANTLY fixing this alarm. Sensors fall off or stop working over and over and over!!! On-going problems with alarm not working with NO resolution available. It's been a nightmare!!!

I decided it was time to get a home security system as soon as I moved into my new home. I had it narrowed down to Frontpoint based on its feedback that I saw through my research. Nest also has great reviews but it was a bit pricier than I was in a position to do after just purchasing a home so that was the predominant factor in going with Frontpoint since they were both so well-regarded. I had a pleasant experience with the sales team. The system was self-installed and it was quite smooth and simple. I had one door sensor that didn't want to stick to the molding but I eventually got it there. The instructions were clear and easy to follow. And whenever I speak with customer service, everyone has been quite pleasant and helpful.

I have a home security system for peace of mind. Initially, I spoke with a Frontpoint sales person when I decided to purchase the equipment and setup the system. The conversation took a little while to get all setup but the sales person was very knowledgeable and walked me through it step-by-step. He also talked me through what would be the best options and I had the option at that point to customize what I wanted and what I was offered. He was able to answer all of my questions so I’m satisfied with that process. Then I did the installation and it worked all right. The instructions were clear. I only had one issue which I called the hotline about and they were able to resolve it for me easily.

The cost and easy setup of Frontpoint made me go with them. I, however, called customer service for five different times during the set-up because ours came mislabelled and we had to go through and straighten all that out over several different weeks. But, most of the customer service people were good. The features are great, too. But, the problem is that it is not as intuitive as it should be. None of us are getting any notifications on our iPhones or Androids. The only notification we are getting from the thing is through the initial setup. I’ve gone through it seven times, but it cannot get it to function and cannot even get the text messages to go through. I was so busy here, and this is not something that I can spend an hour figuring out.

I did a little research and Frontpoint came out as the number one in the area. I then called the company and a real person answered the phone. However, we've had a problem with their reps. One person would say one price, then the next person would say another. One person said something would work, another person said it wouldn't work. I would have liked if everybody was on the same page. But Frontpoint got through those issues. I also had some issues during the installation but we got through it and we were able to install it ourselves. We called Frontpoint a few times because we needed some help and they were able to help us. There is still one thing that they haven't been able to help us with yet and we will get to the bottom of it eventually.

Looking around, Frontpoint seemed to be the best option. Everybody has been extremely helpful and easy to work with. I’ve subscribed with everything I wanted. I'd recommend it!

I wanted to feel safe so I got a home security system. Frontpoint was recommended and it's all digital. Their reps did whatever I asked. It's easy to install and I don't need to have anyone come out and do it. You do it all yourself. There was a sensor that wasn't responding. They answered my question quickly and helped me fix it. The system also has good features. I arm and disarm my house everyday through its mobile feature.

I had ADT before I got Frontpoint. While I appreciate their service, the customer service at Frontpoint is better. Also, installing their system was easy. The Smart features are good too. In fact, I can always get the latest equipment online and then install it myself. Although Frontpoint is a bit pricey, it has been good.

I moved into a home by myself and I was away all day. When I looked up the top home security systems on the internet, Frontpoint was one of the best-rated ones. I liked the price range and although I had never heard of them before, I gave it a shot. I liked the ease of installation. It was hassle-free for me in every way. I just called and they gave me a good package then I was on my way. They asked exactly what I wanted and what I had in my home then they gave me a customized offer. They offered me some sensors and the doorbell camera, and I was able to get all those.

We used Checkpoint in the past and we let that contract expire. Then we switched to Frontpoint since the price point was where we wanted it. We’ve also been broken into a couple of times so we needed the security system. Their reps were fantastic and any time we'd call with any kind of question, they'd walk us through whatever process we were in the middle of, whether it was the installation or trying to set up numbers. So, it was a really easy process for us. Now, we have a better idea about who’s coming and going, and how often the front door is being opened for a guest or if somebody is coming to the back door. And if somebody gets too close to the door, the alarm goes off.

I like the simplicity and the price of Frontpoint. They did a good job, and they explained everything pretty thoroughly. I was then happy with my experience based on what they told me so it was accurate. The installation was very easy, too. I, however, have one complaint, which was related to the security cameras. They have to be on a wireless network that I needed to buy, but that was something that I was not made aware of. I thought that it could be used with cellphone towers as well. Nevertheless, I'd recommend them.

I moved into a new place and it’s near a football stadium. With so many people coming in and out of the area I thought a home security system would be a good idea. Frontpoint had good reviews and I liked the idea of wireless. I didn’t want to have people come in and have to get into the walls. Their sales person was very pleasant, knowledgeable, informative and I didn’t feel schmoozed with sales talk. I started to install the system and I needed so many repair people to come in and out that I thought it was a bad idea to do it. And then I had family come in and out. So that’s gonna be something I get to in July. But as far as the control panel is concerned the installation was easy.

I had a new home and I wasn’t familiar with the area. It's a gated community but I wanted to feel a little bit more secured. My father-in-law had gone through Frontpoint for two of his homes and he suggested and I just went with it. When I was setting up my motion detectors it went through sensor one, sensor two, sensor three and then for whatever reason my motion detector didn’t go from motion detector one, two, and three. It started of at four and went to five and six. There was no way that I can fix that in the app and I still don’t know how to fix that so it was kind of weird. I haven't had any time to tell them about it. But otherwise, Frontpoint was detailed enough when I installed it and the entire thing took 10 minutes to set up. The equipment is great and the system is straightforward and easy to use.

There were a couple break-ins in the neighborhood so we decided to get a security system. Frontpoint has a more modern system so we went with them. Their reps were very good. I got exactly what I wanted, I installed the system myself and it was self-explanatory. It was a great experience. So far, I'm happy with Frontpoint. The equipment is doing good.

Frontpoint's customer service representatives have been good. When I went through the initial set-up and got the things worked out initially, my experiences were all good and positive. The installation was also very good. Everything was straightforward and clean. I ran into one little issue but I called them up and easily walked through. But I feel like their standard technology is old and outdated, and the cost is high, relative to the quality of the system. And I’ll probably do something when this contract runs out because I have had trouble with the camera. The volume works about half the time in one of them and they’re not always online. They seem to have to reboot quite a bit. So the camera operation is not the best.

I'm a military man so I'm not home a lot. But my wife is at home so having a home security system is a peace of mind for me. I looked up online the Top 10 home security systems, and Frontpoint was number one on the list. I also talked to ADT and Frontpoint was a little bit cheaper. Plus, I like the fact that somebody from Frontpoint didn't have to come into my home to survey or set up the system. Because with ADT, they have to come in and drill. Then the overall installation was fairly simple and the instructions were clear. The only thing that I had an issue with was the motion sensor. It wouldn't really go off if one walked in front of it so I swapped that out for a glass break sensor. And the quality seemed just fine for what it needed to do.

I had ADT before, but I like Frontpoint better. The quality for the cost is good. It’s also more user-friendly online and has a better user experience. Also, the interactions I've had with their reps have gone very well. They're nice and helpful. I did the installation of the system and it was easy. I had to call customer service one time, but other than that, installing was fine. I picked a standard package and the quality of the equipment has been great. I use the smartphone features and it has been very convenient to be able to lock the system online.

I have a small shop. I just spoke to a Frontpoint salesperson who re-configured the system, they sent it to me, then I installed it and it was totally straightforward. It's is a simple system and I’m happy. It’s all I need. The cost seems to be less than others, and I appreciate that ‘cause I have a basic need.

I bought a house and I was moving outside of my apartment for the first time so I purchased a home security system. A friend of mine had Frontpoint and the company also offered us a discount on our purchase. Once I got the voucher to get the system, I called them up and talked through everything on the phone. They sent me the system that I asked for and then I installed it. It was very easy for me to do. There were a couple of times when putting on the door sensors that we had to make sure it was working. But otherwise, it was intuitive. They also called a few times to see how the installment was going and then they've had to call a couple of times when the alarm went off.

We compared Frontpoint with a couple of other companies and it was the one that was most fitting for what we wanted within a good price range. We liked a set package which we customized for the number of doors we had at our house. One time, we called Frontpoint when we had questions about setting everything up. Their reps talked us through any issues that we came across. However, we got motion detectors which we never used because we found out that our dog sets them off. Still, everything has been wonderful so far and the system has been great.

I got a home security system for safety and so far, everyone at Frontpoint has been good and very helpful. The installation was very simple and I liked its features. Only, I wish that it wasn’t something that I had to sit on my counter but something that I could mount to the wall and hardwire. Other than that, everything else was great and I have no reason to change anything. The cost was good and I didn’t have any problem with it. It's a good system, easy to deal with and I would recommend Frontpoint to a friend.

We did research and read reviews, and Frontpoint seemed to be the best one for us. I contacted them when I initially ordered the system and when I was setting it up, and the service was good. The installation was easy too. The instructions were good and there were YouTube videos. Our package includes glass-breaks, a camera, the doors sensors and the doorbell one, and the quality seems good. The application on the phone seems user-friendly as well. It is good because you can always check on to the camera and everything can be controlled from your phone if you're away.

We needed a home security system and since Frontpoint has good reviews, we decided to get our system from them. Their sales team has been very good, responsive, and thorough and the installation of our system was easy. I still need to spend some time on a few things on the system but the features that I have on it are good. Also, their smartphone app feature is very good and I like it a lot. The only thing is Frontpoint has a very long contractual arrangement for the monitoring and it is a little bit pricier. So make sure that you want to be with them for three years.

We purchased the Frontpoint system for security. We live in the city where it's a little wooded and there are not too many houses. My husband installed the system himself and he had no issues with it. Frontpoint's customer service was always prompt and they have resolved most of my issues as well. There was one time that the motion sensor was triggered off by the wind. I had been called where I was away from the house and said there was a burglary alarm. We had the police over and made sure everything was okay and I just found out to be a false alarm. The motion sensor didn't come labeled so it was tough trying to figure out what triggered it. Also, the rep didn't know better because he wasn't there with me, trying to figure it out with us. Eventually, we figured it out.

I used to have ADT and then I was living in an apartment. We heard it was an easier installation with Frontpoint and it seems like it's easier but it’s not that cheap. Also, it wasn't very secure and the sensors fell on my windows. They sent me new ones but that was one thing that never happened with ADT. That's a little bit of a concern because if it happened when I wasn’t home, then the alarm would have went off. Other than that, everything has been okay so far. Every time I call there, they're there and their reps were nice. They offer pretty much a good deal. But I would like to see somebody professional to check on things.

We got robbed so we have a home security system and our previous one was similar to Frontpoint but cheaper. There were too many problems with them and I finally got tired of screwing around and changing batteries and every other thing, so I switched to Frontpoint. We have two systems and during installation, we called them both times and they led us through it. The cameras are gonna become more common and I want to see people get with cameras but it seems to be a little bit of a problem right now.

This service is a scam. They lock you into a 3 year contract without you knowing and then refuse to honor what they said they would. I have NEVER been so disappointed in any company in my life. If I return this product now they will charge me 540 dollars. So I will have to keep the product I'm not happy with. Never recommend this to anyone.

Frontpoint was more reasonably priced versus other home security providers, especially with the amount of experiment I was looking for. But there were quite a few times that their sales guys were not very friendly. Some of them were quite arrogant and I sometimes had to fight to get discounts commonly available on the internet. They would say they couldn’t do it and would check with their supervisor, and they would come back and give exactly what I asked for, which was a waste of time. It is annoying. Then the installation was a complete pain on the backside. It’s not really as easy as they make it out to be. I kept calling them as I kept installing stuff and I also had to change panels.

My vehicle was stolen, and all of my information was in it. I went with Frontpoint for a home security system because it is not attached to our phone, and I am able to cut the phone wire and disconnect the system. The rep we dealt with was very informative and helpful, and they gave us a discount because we had a burglary or a theft. We were also trying to get a system quickly. The installation was easy and it came in a mail. I had a couple of questions, but I was able to call the 800 number. Also, the customer service representative was able to walk me through the issues that we were having.

Compared to my previous home security provider, Frontpoint has been very good price-wise. I've never had cameras with the other company and that's the difference. Frontpoint wanted to offer me a camera to sign up at a cheaper rate. I called my previous provider six times about it and gave them a chance to lower their price but they couldn't do that anymore. Conversely, Frontpoint called me more than a hundred times to switch and they went down as low as $14. Also, Frontpoint impressed me as their reps always worked me through the procedure on whatever issues I had. I had an issue one time with the internet which was not strong enough. I had AT&T at the time and it was full strength to the outside camera. With the change to the other company, I didn't have that problem anymore.

I like Frontpoint much better than ADT and I would recommend them. All the interactions I’ve had with Frontpoint's representatives have been pleasant and the system's features are great. They're perfectly adequate for what I need. I had also done the installation myself and the instructions were spot on and easy to follow. They were perfect. The installation took me about 30 minutes. It was very easy.

I've had a home security system and I just changed to Frontpoint when I purchased their material and learned that they had good reviews. When I installed the system, the experience was okay and the support was very helpful. My interaction with their customer service was very good. At first, I thought I should have a touch pad right on my door, but using my iPhone is working fine. So far, everything’s okay. I’m comfortable with Frontpoint's service.

I feel more safer with a home security system installed. I did some research on the internet and various reviews, and Frontpoint is rated highly. I spoke with one of their sales reps and he was very knowledgeable, had a lot of patience with a lot of questions that I had, and walked me through the process until I fully understood it. In the end, I didn't feel pressured and that was one of the things I valued. The installation wasn't too difficult also. Just make sure you pay attention to the numbered sequence of each alarm that gets installed because you have to do it yourself. At this point, I like the system overall. It's easy to use, especially the app on the phone which has a part of it where you can set it when you're a mile or even 500 miles away.

Frontpoint's response is faster, and their reps were straightforward and told me exactly what I need and how much it would cost me, so they were good. They were honest, and I liked the way I was treated. So, I made the sale right away. In the advent of new technology, Frontpoint is more efficient for me than the one I had before. I installed our Frontpoint system and it was easy. It's a do-it-yourself thing and it gave me more satisfaction. I went to YouTube and take a look at it. They have a very specific type of instructions that comes with the product and it helped me install it.

We got a security system for an insurance discount as well as to be able to keep an eye on our home and hallway. My initial contact at Frontpoint asked me about my needs and what I was looking to get out of the system. When they shipped a package to me, that was a little unpleasant. They need to get good on some of the things that are mistaken in the beginning. but still, I was happy overall with their process.

We're fairly new into the house that we're in and I was looking at various home security systems. I work in the security industry for the government at this point so I wanna make sure that the family is taken care of when I'm not home, especially when we're here at night. I got on the phone and talked to some of the representatives for some of the other companies and I didn’t like them as far as contracts go and how their systems operate if somebody wants to cut the power. I looked at Frontpont reviews and I liked what the reviews had to say. I also liked the idea of being able to set it up myself since I've set up systems before versus having to have somebody come over to the house to set it up for me, which is something I already knew. So, I ended up going with them.

We had a lot of trouble in our neighborhood so we got a home security system. I was satisfied with everything that was said and done by the representative at Frontpoint. They answered questions which I thought were kind of dumb and I was impressed by their helpfulness. However, installing the system and the motion detectors was a bit difficult. Still, I kind of figured out where the best places would be and got them installed. Since having the system, I've liked that though sometimes we forget to set the system and we're on our way to our base, we can watch what's going on from our camera.

We love our Frontpoint security system. I travel some, so I wanted to make sure that when I was on the road, there was an additional level of protection for my family at the house. Also, when all of us are out of the house, I wanted to have an additional local protection for our assets. We had iSmartAlarm in our previous house where it was a do-it-yourself system and no online monitoring. It was nice since I had a one-time charge for purchasing the equipment and no monthly fees after that. The downside was that it relied on me to monitor and get any notifications if something was wrong. The house that we moved into had ADT and when I called them, their cost was a little bit higher. I knew I wanted to go to something else that is professionally monitored.

I’m home alone a lot at night and we live in a secluded area. I saw really good reviews of Frontpoint online. I called them and I’ve made all my decisions and purchases in one phone call. The installation took an hour or two to put the motion detectors and the sensors up. And my fiancé didn’t seem to have any trouble with it. The equipment works sometimes and I think other times it’s not as sensitive as it should be. I’ve walked down my whole house with the motion detectors, with the alarms without realizing it and it didn’t go off until I walked in front of two motion detectors. And it had gone off in the middle of the night once and then early one morning, so we thought somebody was in the garage but there was nothing there. They just went off.

I was in the market for a home security system and Frontpoint was one of the not-too-pricey systems around. They have good reviews. During the sales, somebody went through the options with me and helped me see what I wanted. It was great. Then, during the installation, I got a lot of help. They walked me through it. I got the wrong panel so the guy that I spoke with was able to help me fix the problem. However I wish the price could be lower for the equipment. I wanted to get more sensors for my windows because I have a ton of them but the price wouldn't let me. But I'd recommend Frontpoint.

I like the fact there was certainty with Frontpoint and I didn't have to do anything. The rep that I talked to initially gave me some good advice, as far as which sensors I should or should not get or what most people typically do. That way, I didn't have to spend a fortune, like, "Oh, I gotta get 20 sensors for every single window and whatever." Then, they sent me a package and I was able to do it on my own time.

We got a home security system for our business to make sure it's secured. We had a security alarm but it was old-school, like ADT style, and were very expensive. On the other hand, Frontpoint's cost was pretty good. They also had the best reviews and their reps were all positive and weren't pushy. The installation went good as well. It took me less than an hour to install the motion and a couple of door senors because I'd rather do it myself than spend a gang of money on having a technician to do it. Their smartphone features are fine but I don't do too much on it besides checking the status and turning the system off or on. Most of the time, I do it manually through the console. But overall, everything's working out as I need or want it to be.

We just a bought a brand new house and my wife feels safer with a home security system. I did a google search and Frontpoint came out number one in several of the websites that I looked at. I did the installation myself and the instructions were was detailed to the T. Their team is there 24/7 to answer any questions and guide you through it, but you don’t even need it. All the things that they provide are so accurate and easy to understand that anyone can do it. Also, Frontpoint's team is very professional and quick. As soon as the alarm goes off, if it takes more than 30 seconds they’ll give you a call right away. They’re very pleasant and very good with feedback.

I used other security systems before and Frontpoint is comparable. I’m confident with my experience with them. Their customer service walked me through the process and answered any questions I had. I installed the system myself and it was straightforward. Although I had a couple of unique doors that I got them all different hardware. The standard sensors do not mount to the type of door I have so I sent a couple back and got a couple of different ones. It was pretty cool. Also, I have a home security system in my second home and I got it for my peace of mind. I like Frontpoint’s system. The system’s features that I have met what I need and what I was looking for. But it would be neat if it has a driveway sensor where it alerts if somebody is down the driveway. Also, a camera that would have less outdoor limitations. A couple of people have asked me and I recommend Frontpoint.

I had heard good things about Frontpoint so I decided to get their system. But it was too complicated to set up and it doesn't work the way we wanted it to. It wasn't what they told us it was gonna be. They could have made the setup easier. I still have the system but it's not hooked up and they don't wanna take anything back. They wouldn't cancel the service. They just wanna keep throwing offers like a free month and, eventually, you just get off the phone. It was not a good interaction with their rep.

Everything is good with Frontpoint. I have a rental property and I wanted to be able to monitor it from afar. And it was Frontpoint's monthly cost which attracted me, as well as the upfront cost as far as getting extra sensors. Installing it myself was another big point too. In fact, it was very simple to install. It took me an hour to do it. And, if I needed anything, I'd reach out to the guy on the phone and he walks me through parts. It was good. So far, I love its features. The biggest thing is being able to monitor it, as well as alarm it and un-alarm it from afar. I have cleaners that go in on a Sunday afternoon to clean. I just leave the alarm off during the weekend and when the cleaners are done, I turn the alarm on using the app until the next guest comes.

When we go on vacations, it feels better and safer to have a security system in place so we purchased one. I called a few security system providers and I was comparing them online. Then, I called Frontpoint and got information about their system and what they offer. They had really good reviews, their pricing was right, and they had an app that made everything easier. Also, I didn't feel that they were too pushy. They let me call them back when I felt I had done insufficient research, kind of "If you wanted, you can call us back. That’s absolutely fine.”

We have two business locations and we have Frontpoint on both. And we’ve been really happy with Frontpoint. We’re a small company and Rebecca, our IT person, has Frontpoint in her house so she decided to do it for the business. I interacted with Frontpoint's sales team when I was signing up for the second location. We got set up within a few hours. And the sales rep was organized, sent me tracking information and walked me through what to expect through the process of getting the equipment, and then told me what to do once I got the equipment. I installed the system, and I struggled a little bit with the security camera which was the last step, but I called the customer service and they were able to walk me through it. Everything else was really easy.

Frontpoint's pricing was good. I went with the standard package and I was only provided with two sensors initially. I asked about it, but Frontpoint said that because my house is small, I don’t need a lot of sensors. Nevertheless, the installation of their system was smooth and the instructions were clear. However, there was a little issue initially. The smoke sensor was also needed but was not provided at first. I had a call and their reps understood my problem and it was taken into care. Still, they should provide more sensors.

I Googled Frontpoint and it said there that they were one of the top 10 so we went with them. When we got the package in to install it, the first girl we talked to didn’t help very much. But then, the next guy that we talked to helped a lot. Installation was pretty simple with his help. From then on, when I would accidentally open the door without discharging it, since I was still getting used to it, they would send us a text.

I’m a first-time home buyer and since it’s a new property that I was gonna live in, I needed a protection on it. I googled security systems and saw Frontpoint’s deal that they’d give me the products at a decent price. I kept in touch with one sales rep before I made a decision. The sales rep emailed me and told me that Frontpoint was a great system. I had a whole bunch of products purchased but the installation was bad because I had to install everything myself. I knew that the system was a self-install but they told me it was very simple. It's not as simple as people think though. The door locks and door automation were not that easy to do. The other companies would have been a lot better. To this day, I call Frontpoint once a month about something going wrong with the system.

Everything is wireless with Frontpoint. The reps that I worked with were professional. However, when I called to renew my contract, the guy I had spoken with initially created me another account, so I had two accounts on that I was unaware of. It was not a good experience. But, I called and talked to somebody else and they deleted one and kept me with my original account, so it ended up being all right. The installation was not too bad. The only thing I have had issues with was the outdoor camera -- trying to install it was a pain. I still don’t have it working and I’m paying for it.

We have three different systems with Frontpoint -- one for our home and one for each of our businesses. We like the remote capabilities and mostly the features they have are robust compared to some of the others especially at that price point. Their representatives helped us get set up at each location and figured out what we needed. And they’ve been appropriately helpful. The system is self-install so it’s pretty simple. Just stick them up, call, get them organized and get them turned on. We’ve recommended Frontpoint to a lot of our friends. It’s a very good quality system.

Before using Frontpoint, I was with Monitronics and I switched because I wanted wireless and Frontpoint was located to a different state. Everything's gone wonderful. I did the installation myself and it was quick and easy. The instructions were simple too. I purchased a security system for protection and I'm happy with the system I got. I’m satisfied and I recommend them because it’s wireless. So, there’s no need to worry about someone clipping the wires and gaining entry into your home.

We needed a security system in our new home. We had one previously in another home which is the True Mobile Security system. Frontpoint is a bit more in line with where the technology is going. We are able to use the app a bit more and the system is not at all dependent on a hardline phone. The installation was all pretty straightforward and the Frontpoint’s customer service reps were really helpful with it and any follow-up questions. They'll also do tests to make sure that all the door and window alerts are all registered.

I always do a lot of research on anything that I buy. I did an Internet search and saw what other consumers were saying about Frontpoint. I looked at the different lists of one of the many things that Frontpoint does, the top 10 of anything and this company comes up either number one, two or three. I saw the ease of the products that they offer and that I could see what I was getting. They were very upfront whereas everybody else was hiding what comes in their package. Also, the other companies wanted me to talk to a person before I could select what it was that I was pretty much looking for and I didn't like that.

Everybody at Frontpoint has been more than helpful. Any issues we've had with the system, the support's helped everything out. The fellows were perfect and they helped us find exactly what we needed. We explained to the rep exactly what we needed and what we were looking at and they spec'd it out for us. The installation of our system was very easy. We just put the sensors up and plugged them into the wall. Everything has been good. We're satisfied with them. Their customer service is great and I would definitely refer Frontpoint to my friends.

We had moved into our home and a friend of mine who got Frontpoint recommended it. I've used multiple companies before and the other companies were a little better as far as the quality of the equipment and the process in addressing issues and being able to have somebody come in and fix something when something goes wrong. I've had a couple of issues and the first one was around the sensor picking up our dog. We picked a specific set of equipment because Frontpoint told us it will not be impacted by the dog and when we first called to ask about the system, the rep asked what size my dog is. I walked the rep through how he's only 16 pounds and the rep said that as long as he's under 40 pounds, he won't impact the system. And so, I installed everything the way I was supposed to.

I got a security system because of the option available and the ability to be able to pay on my own and with the way I wanted. I found Frontpoint's customer support very nice, especially the initial person I spoke with. She actually contributed to my decision to buy Frontpoint's system. She was very informative and patient. Frontpoint has also been helpful whenever I had questions, whether it be about the items or the technical stuff. I have three different equipment. And I started installing the first one on my own. However, somewhere along the way, my sensors were mixed up. I called the customer service and they were able to sort that one out for me. They took me through the installation of the rest of the sensors one by one. Then, for the second one, I did almost everything on my own. But I had a little issue with the third one because it has a lock switch. I could not add on to the system. But then they let me know that.

I just bought my first home. Since I grew up having ADT at my parent's house and was familiar with it, I felt more comfortable in getting a home security system from Frontpoint. They were also priced more competitively but are equal in quality to the other companies that I looked at. I also had a very positive experience with their reps. The installation of the system was very easy and the instructions were very clear. And I like their smartphone feature a lot. It's very practical. I usually arm and disarm the system that way most of the time. I feel more comfortable having Frontpoint's system. I lived a couple of months without it and I definitely find it worth the money.

Frontpoint's service is expensive. But I got a home security system for protection and because I could get a little bit of a discount. I went with Frontpoint for the features that it had and the overall functionality is pretty good. The base station is rather large and bulky. The mobile app could also be smoother and a little easier to use. It was almost like whoever designed it wasn't really using it on a regular basis. But there are no real major issues. I had some setup issue but I was able to get a quick help and resolve that as well.

ADT and Frontpoint were the two main contenders after my research, but ADT was rude and insulting on the phone, so I chose Frontpoint over them. Frontpoint's customer service has been very good as much as we needed it so far and the installation process was a piece of cake. The quality of the equipment is good enough, although I would like to add some type of hard drive to record data on for some of the cameras. Frontpoint is competitive in the marketplace and I have recommended them.

Heres an update...so I called to get a shipping label to return the equipment, you get a 30 day trial period to check their system out...when I called back I talked to someone in customer care and this time we were able to work out our problem...so being a fair minded person I am at this time satisfied with the effort Frontpoint is making to resolve this matter.

I researched on home security systems and I had a customer that used Frontpoint. I liked their system so I purchased from them. My experience with the customer service has been good. The installation was easy and the quality of the equipment is very good. I'm very happy with the home security package that we got.

We've always had a security system and we moved into a new house and wanted to do something that had the whole house protection. I looked at several different companies and got quotes from several different ones, and overall, the mixture of the package flexibility of Frontpoint and being able to go through it and customize exactly what I needed helped keep the cost in line for the upfront equipment cost. Their monthly was also on par with their competition. I used SimpliSafe before and Frontpoint is good compared to it.

I needed sensors for the pool access as well as for overall security. I read some online reviews and Frontpoint competitively had more to offer for the cost. Their rep was good, very professional and thorough. She definitely sounded like she knew her stuff. Plus, she had a lot of follow up, which was nice but also a little annoying. There were constant emails and calls. By the time I reached back out to make the decision, she had moved to a different department, which was funny. The installation was very easy, but I had to call about something I was confused on. With the style of my door, it wasn't completely flush with where the sensor had to go. I called to make sure and it all worked out okay when they walked me through it. I'm basic with the features but I like the mobile app.

I did a lot of research on a reliable security system. I had a very bad experience with ADT, so that was out of the question. After seeing the reviews through different websites, even Google and calling, the experience was unbelievable. Frontpoint provides world-class customer service and consistency across the border. They explained to me every detail, how everything worked in terms of the system itself. I originally signed up with Frontpoint for my parents. My parents have been with them for about six years and I ended up signing for Frontpoint last December for my own residential home.

I wanted some security and Frontpoint was number one on Consumer Reports. I liked their reviews online and their equipment. They have good phone service as I can get a hold of somebody when I call and would not be on hold for long. Their customer service is good and their reps were very thorough. They knew what they were talking about and they always got me the right department. Their professionalism and courteousness were very good too. I did the installation myself and it went really well and was very self-explanatory. To activate the system, I did it with a representative to make sure I did it right. It was an easy process. I would recommend Frontpoint to others. The features that were offered in my system are good enough for me. Also, I like the smart features and the cost of their system is good and very comparable.

Frontpoint seemed to have the most cost-effective security system and I have a friend who was with them, so we went with them too. The cost of the system was reasonable and worth it. The customer service has been great. We were able to customize our package and the equipment's quality is great. I like the smartphone features. The installation was easy, but they need a stronger adhesive as some of the glue stickers have now started to come off. Recently, we were in Italy and the alarm went off. They got a hold of us, so that was good.

I like the comfort of knowing I have the protection of a home security system. AT&T was not in my area, so I decided to go with Frontpoint. I had a very good interaction with the sales agent. He was very knowledgeable, patient and understanding, and he answered my questions. I did a self-installation and it went well and easy. The instructions that were included were thorough. When I had a problem or didn’t understand something, I called back and the reps were able to help me. They were very nice and friendly. I’m thinking about getting the smart lock for the door in the front. Also, I would like the indoor camera to be a little more interactive. It’s fixed in one spot only and it doesn’t rotate. AT&T's indoor camera can be turned around and you can turn it throughout the room, and I like that feature.

The company I used before required something that I didn’t agree with and I switched to Frontpoint for the terms of their contract. I was a little bit apprehensive about the installation in the beginning because I had never done that myself. But it was fine after I got it all in place. The equipment's quality is also appropriate for what it does since I’ve not had any breakage at this point or malfunction. When there was a fire in the house, the smoke alarm went off immediately. On the other hand, I had spoken with another Frontpoint customer and he said that he had an experience where he’s had problems with his WiFi and when it went off, it triggered Frontpoint's system. He had gone home a couple of times and found the police waiting in front of his house. If it’s a technical problem or a programming issue with the system, I hope it’s been resolved because I’d hate to have that happen to me.

We had ADT for 20-something years and had a bad experience with them. We had a real old system and they replaced the control box, not telling us that was smaller than the old one. So, they left a big hole in our wall. That negative experience with ADT started the search for a new company. I did some Googling to look at various systems and Frontpoint popped out at that time. They were a little on the higher end so if I’d done it on price, I might have gotten another system. But I liked the salesperson who was excellent on the phone. Their customer service was very good and when I ordered my package, they were very knowledgeable and professional. The install-it-yourself was easy and it went really smoothly. The quality of the equipment has been very good as well. But I wish we could get the doorbell separately from Frontpoint because our back doorbell hasn’t worked in years.

Frontpoint seemed to be a good security service, so I figured I’d try them out and their customer service has been okay. The installation went well and was very easy. Plus, the instructions were clear to me. Although the system is a little on the expensive side, the equipment's quality is good. The smartphone features are good too and I like those. I thought I could speak through their cameras, but I couldn't do that when I got mine. And when one of my sensors went off inside the house, they weren’t able to identify which sensor. They couldn’t tell me if it was the motion sensor or if it was a door or window sensor. They said it must be a glitch in their system. However, they’ve dispatched the police and I know they'd end up charging me if they get a lot of false calls.

I purchased a home security system for peace of mind. I looked at the other options and I wanted to have a cellular system, not a Wi-Fi system. I had a friend that had installed Frontpoint and had a good experience and so we went with them. While sales was good, their customer service was a bit lacking. I live in a zip code that crosses city limits and Frontpoint had it set up for the wrong city. I called and tried to get it switched and no one ever got back to me to let me know that it happened. The first time when I called back, it hadn’t been done yet. I called back again and it finally happened but, again, I wasn’t notified as promised. I was told that I would have a phone call to confirm, but that didn’t happen.

When we got a discount on our home insurance, we decided to get a home security system. My husband researched and set it all up with Frontpoint, and he dealt with the reps. The cost of the standard package that we got was fair. The system was self-installed and the installation went fine and was very easy. The features offered in our system are good. I like the mobile features the most since I can arm or disarm our alarm system from my phone instead of using the dial pad inside the house. Having the security system definitely helps, especially when we're not at home.

I researched on the internet and I saw that Frontpoint had good reviews. Their security system was easy for me to install myself, so I went with them. But I had to make some adjustments so that everything would fit in my area properly, so I called them and they ran me through ways to make that work. The features that I have on my system work great and I've been happy with the very good quality of the equipment. Also, everything has been great, customer service-wise. I’ve had my alarm go off twice by accident and their team was quick to respond. So far, I've had a good experience with Frontpoint.

I used to sell alarm systems myself years ago, but then, we went by the wayside and I didn’t do that business anymore. With the system that I had before, I was putting them in and everything was hardwired. It was a totally different technology and that was the main reason I quit using it. I found Frontpoint online. I looked up security systems with the search and then decided to give them a call. The interactions I've had with their sales reps were very good. With the first system I bought, I called Frontpoint and they said that I just made it under the wire on some kind of special they were having. Everybody that I’ve ever had business-wise with at Frontpoint, their support line was great. The system is simple to install and everything is on Wi-Fi. I’ve also added a few things.

With Frontpoint, I could install the home security system myself and hook it up, so I got a package with them with pretty standard features. The installation was fairly easy to do. While the system seems to be working, it's a little expensive just for a monitor and security system. Other than that, their customer service reps were helpful and all right.

We had some burglaries in the neighborhood and when I went online and looked at a few ads, it came up with Frontpoint. The interactions with their customer service reps were all favorable and when we were installing the security system, they were very helpful. They did what we were counting on. One time, the alarm was set off inadvertently and we got a call right away so, I knew they were following through on things. Also, we had our son-in-law working with us who’s a real techie guy which made the installation easy. I appreciate the features and we all know how it functions. I’m fine with it and I feel a little bit safer having Frontpoint.

Frontpoint's reps were very helpful. I called them and they ran me through the system for half an hour. I decided to purchase it and setup was easy. I just called them up and said, "Hey, I'm setting this us up." They showed me how to set it up over the phone and it took about 15 minutes. Basically I put the sensors on the wall and get the keypad to set them up. Once you hear them chime, they all work. When the chimes don’t lock up, the system tells you and it also tells you if you’re too close or far away. I also like the features offered and I haven’t had any issues with it yet. For what I wanted for my house, it was great. It’s cheaper than ADT and the quality is way better. ADT puts holes in your house and runs wires all over the place that you can just cut, while Frontpoint is all wireless. So Frontpoint can’t be hacked. Nobody can cut out my phone line and break into my house. Overall Frontpoint is the cheapest and the best one in the market.

We got a standard package from Frontpoint and installed the system ourselves. It was very easy. Our home security system has good quality and performance at a pretty fair cost. Also, Frontpoint's representatives were great.

There were some burglary in the neighborhood so we wanted to get a home security system. I went online and researched and Frontpoint got the best customer service review. I gave them a call and they were very friendly. The sales rep that I talked to was very knowledgeable and not pushy. She gave me time to think about what I want so, it was a good experience talking to their customer service. They gave me a 100 days free trial. After that, I decided and used their service for three years.

I have been with Frontpoint since October last year and their customer service has been good. They’ve been able to address anything that I had issues with. They also didn’t have the high cost of the initial items. The installation was good and the installers were able to talk me through it. The quality of the equipment is good, although one of my sensors already broke. But I’m happy with the package that I have. The cost is a little high though because I don’t ever use it and I can’t cancel because I’m required to have two or three years. I wish that they could have shorter commitment.

My previous home security company was lousy. On the other hand, Frontpoint has been better and their system is easier to operate. However, their service agreement is too complex and it's sixteen pages. But their reps did their best and the installation was easy. Still, I would have liked to add more motion sensors. Also, the cost of the equipment was a little high but that's okay.

I just bought a new house and I needed to frequently travel outside of the country. The ease of setup and the tool support made me go with Frontpoint. Also, I read really good reviews about the app. Then signing up with the program was quick. And the rep gave me a really good overview about what I would need and what I wouldn’t. The system was a self-installation and the online instructions were really helpful. I took around 30 to 60 minutes to get the installation done. I would rate it 2 out of 5, 1 being the easiest. I mostly only use the app to control the features, most of which are standard. The cost, however, is a bit on the higher side compared to the other systems. But Frontpoint gave me a starter discount of $200 on the equipment and its overall quality is really great.

We have a new baby and we were concerned about break-ins in the area that we live in. We read the reviews and the packages that Frontpoint offered and then all our interactions with their representatives have been great. We talked to them to set up the account or to purchase the system. The installation was good and my husband didn't have any issues. We customized the features where we put sensors on our windows and doors and a motion sensor in the living room. We also love the option of using the smartphone features. Also, the cost of service is appropriate and the quality is good. Now, I definitely feel more secure and safe. We're up in the mountains and we were really scared when our alarm went off but it ended up being nothing. We thought maybe a big fly landed on the motion and set it off. But it was nice that they called right away and they were able to put it on hold while waiting for somebody to check on it.

I moved into a new area that's not necessarily the best of places but also not the worst. I got a home security system as a deterrent and I chose Frontpoint because of the price and customer reviews. I'm an engineer and the installation was easy. While the features are good, my only concern is the fact that the range of the proximity sensors is really small. I could put them in a much more optimum position if their range was a bit further. Still, I really like the idea that I can buy the sensors individually and then pay a flat monthly cost. The safety for my family is number one, so it's good, and I would suggest Frontpoint to other people.

We moved into a ranch. I have three young kids and I didn't feel comfortable with them sleeping on the first floor without security. This house has many windows and a lot of doors. Frontpoint had really good reviews online and I like that I could do the installation myself. Also, it seems modern and up with the time because we moved in an old house with an old set up. I wanted something more modern so I chose Frontpoint. I felt like it was a good value and comparable to other systems. And then to purchase the system, I felt it was a good deal versus if I had to go to somebody else. It's expensive to put monitors on each window and door since I have a lot.

I moved into a new home and I wanted a home security system. In the past, I had a wired system that was installed in the 1980s, and I had a local central system monitoring company that was $200 a year. There wasn't anything more I needed to do other than pay them, and they would occasionally come out and check the system. Frontpoint’s sales and customer service were great. Although the installation was a little frustrating at first. There was a magnet that was missing, and I had to call for help to have somebody walk me through it. Also, the features of the system could be better and the system should come with either an internal or external horn that’s part of the system that’s not signaling from the touchpad. There should be a separate horn, so if I'm not around and the alarm goes off, my neighbors will know what's going on.

We were looking in security systems and Frontpoint was recommended by my home builder and it was comparable to other companies. Their customer service reps have been incredibly helpful and I've been very surprised with their level of service. We went with their standard package and the installation was, more or less, as advertised. It wasn’t easy but everything has its hiccups. It was a bit of trouble getting the magnets from the door sensors to communicate with each other since my dual frames are highly set over the actual threshold of the door. The sensor could have been a bit better designed to account for an issue like that. Still, I got it to work and the customer service helped. I use the smartphone features all the time. It’s the only way that I interface with the security system.

I was looking online for a security system and it was said that Frontpoint is one of the best security systems. The lady that was assigned to me checked up on me making sure when I was gonna purchase the house and when I was going to get a system. She was calling all the time and it wasn’t like she was harassing me. I did like that. Plus I liked the explanation about the system and why it is good.

I did some shopping around and overall, I like Frontpoint. Part of why I went with them had to do with how the alarms were triggered and being hard for someone else to disable the security. Customer service was fantastic and I was impressed with how knowledgeable they were. Whoever I talked to, they answered any questions that I had. However, I have a glass break sensor and it fell off the wall one time and it broke. So I got another one sent out and I put that up, and that one fell too. I don’t know if it’s an issue with my wall or those pads aren’t that sticky in general. The cost is about $10 too much because there are other cheaper options out there, but Frontpoint is worth it.

I looked at the other systems out there and Frontpoint seemed to be the most reputable and the salesperson I worked with seemed really genuine and helpful. Their product seemed like a good balance of modern features. We were using XFINITY Home through Comcast and I hated them. Their system was super buggy and overpriced. I compared the number of different factors and it led me to Frontpoint. Their sales rep was super relatable, friendly and I didn't feel pressured. She was attentive. She got me the best deal she could and didn't seem like she was faking me. She also seemed to have a really good product knowledge.

We purchased a home security system as a necessity. My wife is oftentimes in the home alone and I just thought it was a good idea. I did a lot of research on the web and the customer satisfaction ratings with Frontpoint were above the competition so I went with them. It was a piece of cake to install. However, I did have an issue with a couple of the sensors. Some of my doors were more recessed than what the normal installation was. So, the spacers to mount the sensors weren't adequate on two of my doors. Frankly, I haven't resolved it on both doors. I need a machine, a couple spacers to put the sensors on so that they can't come in contact with the other sensors all within three quarters of an inch of the other sensor or it will not work. So consequently, two of my doors are not being alarmed at this point. And it's not a good thing.

We described specifically what we needed the system for, which is for our small business commercial space. We went over with the salesperson how many doors we had, how many entrances and exits, how many people worked here, and what our day-to-day is like. And he recommended the system. He said that we needed two door sensors and three cameras. He sent what we needed based on the description of the space.

I was looking for a new company, and Frontpoint was reasonable. They're a little decent battery-wise ‘cause with my other system, the battery kept going dead quickly. The Frontpoint system is very affordable and more reliable and gives me more comfort in knowing that I can always use the app and see who has been coming and going. It's convenient and easy to use. Features are good. I like them especially the app. Maybe in the future I’ll look into a camera for the outside of the house. The sales representative was pretty knowledgeable too, and the first transaction was quick and painless. The installation was self-explanatory and easy as well.

I decided to purchase a home security system for peace of mind when I’m not there. I had used Guardian before at a different property and their system was similar to that of Frontpoint's. But Frontpoint has an app that I can use on my phone which I like a little better. I called Frontpoint one day and talked to a gentleman that explained all features and sold me the product. He was good and he was thorough and he understood what he was doing. The installation was fairly simple to do and I was done within a couple of hours. But I had to call back when I couldn’t get one of the door sensors to work and they helped walk me through that. With the smartphone feature of Frontpoint, I can turn the alarm on and off and I like that I can set it when I’m away. Their system is great and it's worth the money.

The friendliness helpful company I have worked with. They are easy to install easy to use and if you fall on hard times they will help. I would call them down home company. I think this company is very good. Wish there was more companies like this. They understand and very helpful no matter what you need.

Frontpoint's representatives were very accommodating. And the installation of our system was straightforward and easy. Their reps went through the process with me on the phone and walked me through it. Our system's features are good and convenient.

My wife got a little concerned with a rumored activity in the neighborhood. A person she knows had gotten Frontpoint so she called me one day and said, "Why don’t you see about Fronpoint". I checked the pricing and it was comparable or better so I selected them. Initially, the rep talked me through the whole system. I explained my house to him and we designed the system, no windows but four doors.

Frontpoint's customer service people were helpful and answered my questions. I did the installation of the system, and it was easy but it took a little longer than they said it would. I’m happy with the system and I really like that when a door opens, it tells me which one it is. I also use Frontpoint’s smartphone features sometimes and it’s nice to have it. The cost is fine and I don’t feel like I’m being overcharged. But there are certain things I can’t change such as the volume unless I call them and I don’t really find myself having time to call anyone. Other than that, Frontpoint is easy to use and their customer service is good. I would recommend them.

I purchased a home security system to keep the house secure. I used a different home security system in the past and it had the same gear as Frontpoint. The main difference is with Frontpoint, when my alarm got tripped while I was out of town, they called me, but they didn’t leave a message or anything and they never called me back. It turned out my house sitter was coming in to feed the fish and she tripped the alarm. I was disappointed that no one from Frontpoint followed through on that. About 20 or 30 minutes later, I got an email saying it was tripped, but that was not sufficient. It could’ve been a burglar.