Frontpoint Reviews

We decided to buy a home security system as we were hearing knocks at our door at night. I googled and some websites have listed Frontpoint as the best one. During the installation, the staffer himself screwed up the order of things so we called a guy and he was able to help us remotely and it went fine. The functionality and performance of the system are good as well. It has been a very positive experience with Frontpoint. They told us that our alarm would not be tripped by our dog because she’s small but it did. It wasn’t ideal but otherwise, it was fine.

I originally spoke with Britney and she was why I chose Frontpoint. She was awesome. When she was going over the program, she asked me what I wanted and she looked for what I needed to help me pick a package. I did the installation myself and the instructions were okay. But they didn't say how the sensor would go on the door and to match the two arrows. I had to call customer service and they walked me through it. Then, it was a smooth install.

We’ve always had a home security system and since mine was already outdated, we needed a new one. My interaction with the sales rep was fine and my daughter customized our package. She did the installation too and the instructions were easy to follow. I like that I can use the system with my phone now and the quality of the equipment is good so far.

Instead of not having a home security with the crime rates and break-ins in the neighborhood, I purchased one and got some referrals from my friends who had Frontpoint. My interactions with their reps were over the phone. They sent the equipment and I installed everything. And whenever I had a question on the installation, there was somebody to help. I feel pretty good about the equipment and the features of the system have been good so far. We use it on a daily basis and the ability to control it over the phone is very useful. They call back when there is an alarm and they are timely. The cost is a little bit high but it seems fine. Everything is working as expected so everything is reliable and I would definitely recommend it.

After the hurricane, somebody tried to break into my house so I bought a home security system. Frontpoint offered all the same services for a better price so I stuck with them. The reps were always quick to respond and handle the situation. They asked if I wanna call 911. The package I got was customized and I chose it mostly because I really wanted the sensors on the doors and I didn’t really care as much about the motion sensors. Plus, I didn’t need a bunch of cameras. I stayed with one main entry camera. I might order another camera in my next place.

We got a home security system from Frontpoint partly on online references that rated them highly. In addition, their sales and customer service team have been good. I was impressed with their follow-ups. I did the installation and it was easy. But there's a downside. One of the reasons for picking it was because it has the cellphone dial-in in case your network is down, which makes them more secure. They were one of the few that offered that five months ago. Now, everybody does. But Frontpoint's hardware is still kind of klutzy in which my wife commented on. It's Beige, 1970s-looking lumps of technology stuck through the wall. She didn’t like it for that reason. But that’s the way it works. Other than that, the smartphone feature works great. But we don’t use it very much because for it to work you both have to be away from home at the same time and you need to coordinate that a little bit.

There had been a number of break-ins in the neighborhood so I decided to purchase a home security system. Frontpoint sounded easy and it looked good on the computer screen. But my interactions with their reps had been mediocre. They were assuming that everyone has a house built after 1960. I installed the system myself but I had issues with it because there was nowhere to put the central unit. The house didn't have a wall between the central unit and the sensors and Frontpoint said that it would work but it didn't. Also, the door sensors are not made to fit a real door in an older house. The system is not worth it and I’m very disappointed. I'm just waiting for the contract to run out so I can cancel. I'm not a happy camper.

The Frontpoint rep was pleasant and knowledgeable about everything, and he was able to help me out with some things. I was not clear on a couple of points and he made it pretty obvious. I bought one system for my son and one for my daughter so I have two accounts. I installed both and one took about an hour. It was a lot easier to install. We had a problem though because they had my email address for my daughter’s house and when an alarm would go off down there, I’d get the email. But after I called them and explained, they switched it over to her email and I don’t get the emails anymore. My daughter also thinks the system is easier to use than the one that her grandmother had. The features are towards the top of the line and I like the glass breakage feature. If the system hears the sound of glass breaking, it will go off.

We had some issues in our neighborhoods with some break-ins, so I figured it was time that I get a home security system. I went with Frontpoint and have had a good experience with their people so far. They walked me through all the purchasing and hook-up process. If I’ve had any questions, they’ve always been available to answer those. And then, it was a very easy installation and the system itself is easy to use and doesn’t have a bunch of frills that get in the way. It’s simple. I like it. I use its smartphone features and I turn the system on and off and I like that because if I leave the house, I can double check and make sure that the system’s on or off. My sense of security has gone up since having Frontpoint. If the alarm is on and I hear a noise, I don’t worry, “Ahh! There's someone in the house!” ‘cause the alarm didn’t go off. Frontpoint is doing a good job.

There were a lot of burglaries at a point in time in our area so we decided to purchase a home security system. I did an extensive research online and Frontpoint came out on top in terms of general consumer satisfaction in just the product that they deliver. I've been in touch with them via email and phone call. I was assigned a single rep, so I had a consistent touch point. They gave me a good discount in price and I got everything I ordered. The installation of the system was sort of a DIY and I found no problems with it. It was easy to set up and we're up and running. It was very simple and it could have been very complex, but the product they have and the interface they have online and via their app is very simple. I'm overly impressed with its features. It's peace of mind knowing that when we're home or away that our home is secure.

We're a big family so there's always somebody home. But when we were gonna go on vacation, we thought it was a good time to get a home security system since we weren't gonna be home. My husband picked Frontpoint because they had a better price and he could install the equipment himself rather than pay somebody else a monthly fee where we’d have to stay in a contract. He was able to customize the package we got and had some input on what he wanted. And when he installed the system, he did it pretty quickly. It was not difficult for him at all. Their customer service has been good as well. My husband was able to get a hold of people to ask questions and get feedback on how to fix things because sometimes the memory would get full and you have to learn how to deal with the extra footage. At another time, one of the cameras in the house wasn’t working regularly and he had to get help troubleshooting that.

Frontpoint adds a level of comfort for me since having it in my home. My interaction with the sales representative went well and I purchased the equipment because of the price. Then, I didn't have any trouble during the installation of the system and the quality of the equipment is fine.

I was ready to make a purchase when I called Frontpoint and the person I spoke with was really helpful. I was able to purchase a system then. During the installation, we had some interesting door situation but I called and got some help in figuring out how to put the system on and in troubleshooting. After that, it was fine and we haven't had any problems since. There are more features than we need and we don't use them all like the glass break sensor. I've never gotten to stick it on to a wall. But the features are great and I love all of them. The system's quality has also been wonderful and we feel good about the cost considering the quality. We feel more secure now in having a home security system.

We purchased a home security system because it's a secondary home and Frontpoint was cheaper so we went with them. Their reps were helpful with the installation of the system. But I was misled in the beginning to think that I got the app permanently for the price they gave it to me. And then I was surprised a few months later when that was not the case with the app access. So they gave me a few more months of the app access to cover for that. Also, they gave me some options like they would give me my money back. I felt a little bit manipulated but it was pretty good. The features of the system are working fine for me and I like it.

I always had security for my house because my kids come after school and they stay at home by themselves. I had Monitoring Center for many years which was a wired system and a wall model, and their service was very good. I got in touch with Frontpoint and I was getting pushed into a bit of the sales pitch of making a commitment on the phone. The rep assumed that I know everything about it and offered the package immediately. I told him to give me time to think about it and he said that it was okay with him that he'd wait on the line. I got the security system anyway because I read some reviews online and I felt it was okay to try, but I came to know later that they have options of one-year, two-year, and three-year contracts, but he got me into a three-year contract without even telling me that I have other options. I could have made a better decision had I known there were other options.

I figured I’d get a home security system since I was gonna be away from my place. Before, my wife had caretakers and somebody was in my house continuously. But my wife died, so then there was nobody there most of the time. I did my research and I figured that Frontpoint had the best security system. Also, Frontpoint came out on top in most of the reviews on the internet, for what I wanted. So, I went with Frontpoint and installed the equipment myself with their help. The system works great and everything has been perfect. I had excellent interactions with the reps. They were easy to get a hold of and most of them knew everything that I needed to do.

A good security system is not cheap, but Frontpoint's is one of the more cost-effective ones that I looked at and it's much better than what I previously had. Also, my neighbors have them and they have been really happy. Frontpoint's reps were all really nice and helpful. They made recommendations about products, were incredibly knowledgeable, and then they were really quick to follow up with more information and helped me when I got to the set-up mode. They give you exactly what you need without anything more, which is good. You get the package, it tells you step-by-step what to do, you set it up from your phone. It's really easy to use. It's also easy to return things if it doesn't work out. When we're away from the house, I feel much better that I know exactly what's going on in the house and can arm and disarm from far away. We live in San Francisco and it worked when we went to London, so we're very happy with it.

I had SimpliSafe before but I wanted to try Frontpoint out and see how it was. I looked through online and got the opinion from people that had Frontpoint before. So far, we haven’t had any problem with Frontpoint yet and it seemed like their system works well. Their customer service reps knew what they have to do and they did a good job. The installation of the system went well and the technician helped me set up really good.

I already have a home security system but I got Frontpoint as theirs is better, advanced, more automated, and mobile. They have friendly and professional customer service reps as well and the installation wasn't hard. They already configured everything and mailed it to me. Then, they had a walk-through instruction and for any support questions, I called them and they walked me through it. I like the features of my system. It’s pretty smart, I can do live recordings and I can see who's at the door when someone rings the doorbell. Also, I get good readings on my mobile phone. I like the idea that I can look on my cell phone, turn on the camera, and then boom. My sense of security has been much better since having Frontpoint at home.

We were moving into a new house in a new neighborhood and we wanted peace of mind so we got a home security system. And my boyfriend had Frontpoint before and was really happy with how easy it was to install and used mobile-ly with the app. Their reps have been great and really helpful in giving us good ideas about different packages. They were a bit helpful when we wanted to add or remove things as well. Installing the system was also easy, though we had trouble with the front door camera. But we gave Frontpoint a call and they helped us figure out the one little problem we were having. And it took us about two hours to finish it.

After 30 years of going through ADT, I went with Frontpoint because of the ease of the setup in their system. Their customer service unit was great and I did a step-by-step walkthrough of the installation with them. I didn’t want to fumble through it myself and the girl whom I dealt with was excellent. Everyone did exactly what I wanted them to do. They got the exact number of motion detectors and the type of system I wanted and few companies do that. Overall, Frontpoint's system is good value and I've had a very good experience with them so far.

I was moving into a new home and I wanted to protect it. Frontpoint was one of the two companies that I called and their customer service was much better than ADT, so I went with them. Their reps were pleasant and I liked that. They also answered my questions and they were more detailed and informative. I was pretty hesitant to do the installation because I’m not quite of a DIY type of person but their customer service rep assured me that I would be able to do it. In the end, I had no difficulty at all in installing the equipment.

I bought a new house and I wanted to be secure. The Frontpoint representatives were really good and helpful, and then I did the installation. Everything is good and I'd recommend Frontpoint for security.

It's been a long time since I started with Frontpoint, but I'm still in the process of getting the system set up in my part-time house. First of all, my house is in a somewhat rural area. I told the salesperson before I signed up for it that that was the case and the cell phone service might not be that good. He told me that they would take that into account and give me some sort of a cell phone booster. He was very professional and knowledgeable, but that turned out not to be right and I ended up having to get a different kind of base system. So, that was all kinda hassle.

Where I used to live, they broke into the property and so I got a security system out there, and now I have Fronpoint here just to prevent it. I went online and Googled the best home security systems. Then, Frontpoint was number one or two on most of the websites that I looked into. Their reps were good and they answered my questions. They also told me what I needed to know. When I call them, they answer. I would recommend Frontpoint.

I have small children under the age of 18, and since I'm out most of the time, I need something so no one’s gonna break in after I’m not here. I purchased a home security system with Frontpoint, and I did the installation myself. It was a little difficult because I had a problem with the adhesive that goes with the sensor. But with the problems I had installing, the programming people helped. Once I installed it, I had to call in to program it. Frontpoint's representatives are very well-knowledged. They know what they’re saying and what they’re doing. There isn’t a time where I needed them where they didn’t know how to resolve the issue.

We had the house built with a security system but the guy that used to monitor it sold the company to an outfit up in Louisville, Colorado. The system was 13 years old and I thought it was time for them to look at it and see if I needed any upgrades. I was told I needed to do this and that even though the person has never even seen the system. How would he know? He told me that if I had a wired system, that was what I needed to have an upgraded system and it was worth $2,000. I asked him what was wrong with a wired system and then finally decided that I was not gonna put up with that.

I wanted to keep my house safe when I’m not home. I have somebody who already had Frontpoint system before and they liked it, and they recommend me to use it. They had exactly what I needed and I bought the system which I was able to install by myself later on. Their reps helped me to set it up over the phone, which we went through step by step. I like the system, so far. I use it and I’ve had a couple of instances when I needed to contact their reps and everything worked out. I'd tell a friend that it’s a good system and it’s worth the cost.

We bought a house and we wanted to get a security system. I did some online researching and I saw Frontpoint is the best option for me. The representatives are confident with their product. Then fortunately, I had to do the installation myself. While it wasn’t hard, I wish I had known more about hanging up the main device at the front door so there's no outlet there. Other than that, the cost in relation to the quality of service is fair.

I needed security for my home and I selected Frontpoint as my home security system as it was cheaper. The installation of the equipment was fairly easy, except for the glass break sensors which are still not working. I followed the installation steps properly and put the sensor in the proper place. However, I think the 3M tape which was given to me was not proper, and after that, the sensor fell after some time. After it fell down, it is always in alarm mode. I tried to fix it but couldn’t and I have also called up the customer care. They could not fix it too. So, the only option I had is to replace the equipment and I didn’t have enough time to ask for a replacement. Still, my system’s features are good. It’s important for me for someone to keep an eye at my home and I need an automated system which can call 911 or contact the authorities in case of a break-in if I’m not available. That’s the most important part this system provides me and I’m happy with it.

The reviews in the Frontpoint site were good and the price was reasonable but my experience was not the best. This is the first time that we’ve had a security system in this address and the guy who called couldn’t set it up the proper way. I’m paying for something that I’m not using and I’m dissatisfied.

We wanted to feel safe so my wife then had Frontpoint come out. Thereafter, I did the installation. I called Frontpoint to get help and their representatives got me through the installation process. It was easier than I thought and we had it going in no time at all. They were great and they answered all my questions. So far, the system has been working okay. Last week however, my wife set the system off and she told me that it was so loud but I didn't hear anything from the outside. I thought it was supposed to be loud enough to scare the people out if they get in. Also, we were wondering how long it would take for someone to call.

We renovated our house and I needed to extend our existing home security system. My previous system was all hotwired and Frontpoint is a completely different system as it is all wireless. The sensors didn’t lend themselves really well to special moldings and trends on doorways, so it makes it a little more difficult for the installation. But the installation went pretty well. The system’s features are pretty good. The touchscreen keypad ought to be updated though as it is pretty outdated for today’s technology especially in looks. I've talked to customer service a couple of times to go through some minor issues and they were helpful. Give Frontpoint a try.

We had always had a security system, so when we moved to this home, we knew we needed a security system. We were gonna go with another company, but we heard about Frontpoint so we gave it a try. However, we appreciated the previous system we had a little better because not only did they install the system, they made sure everything was working properly. To this date, we don't even have all of the system installed because we've got to wait until we can get an installer since Frontpoint doesn’t provide installation services. We have to do self-install and it was challenging. I'm not able to do wiring of doorbells and putting all that kind of stuff in. So, we don't have the doorbell installed nor the camera that would allow us to see if anybody rings the doorbell. We purchased equipment that we haven't yet been able to utilize, so that has been a bit of a bummer and very disappointing.

We purchased a new home and Frontpoint has been far more superior than my previous provider in terms of the technology, the pricing, as well as the customer service. With the sales side, I had spoken with a young lady and she provided me very realistic information. I come from a call center background and I've made a profession out of call centers, so I do performance coaching. This coming from the industry having her not be "salesy" or pushy, just answering my questions earnestly made me appreciate more the fact that she was more focused on my needs versus selling me something. Also when I had received the courtesy call, it was during regular work hours and I was wondering if they're going to actually listen to when I say that the best time to catch me is between 6:30 and 7. And they actually listened which was good.

I’ve always had a home security system but we were a little frustrated with the customer support of the previous company we had. From the time we started looking for another system, Frontpoint's salesperson was great. Their customer service board has been outstanding when we got the system installed and if we had any questions. Frontpoint is simpler to use and less expensive. Also, the cost is very reasonable and I’m not paying what we were paying before.

I had bad neighbors so I got a home security system. I used a different one 20 years ago but I was more satisfied then than I am with Frontpoint now. I do pretty well technically with a lot of different programming systems and understand a lot of these stuff. But every time I have to deal with Frontpoint tech support, they treat me like I’m an idiot or that I’m trying to weasel a new sensor out of them even though I only have the system for six months. And I have poor phone call quality and volume so I couldn’t hear half the people that I speak to at Frontpoint.

My neighborhood isn’t safe so we got a home security system. The cost isn't bad. My husband installed our Frontpoint system and the door sensor doesn't work. It’s the only thing that there’s no connection to it.

I’ve had a home security system for many years. We live in a very rural area about 550-feet off the road so we also purchased a security system for our current home. We had CPI before and granted my insurance with Frontpoint is fairly limited and that we’ve only had it operational about two months the way of the app interface is very similar. But I like CPI when the alarm went off. They were fairly immediately picked up whereas Frontpoint seems to have a little slower response time than CPI.

I used to have Slomin’s and they sucked. Frontpoint is the best around. Period. Everybody I've dealt with was excellent. The installation went perfectly and the instructions were 1000% detailed enough. Plus, the smartphone features are so simple, a moron can use it.

It was Black Friday and Frontpoint had stuff on sale. So, I picked them over other security companies. My customer service rep was awesome. He helped me get it all set up, delayed it a couple of times when I wasn’t ready for it, and worked me through the whole way through. He was pretty cool and he did a good job. I installed the system myself and I'm a technical person, so it wasn’t very hard. I got the system for our church and so far, it works. It does what I want it do, so I feel secure. I added some things to it and I will be buying another one for another building in the church so we'll probably have two or three of them before we're done. The cost is also pretty good. I used Guardian before and compared to them, Frontopint is better and cheaper.

I have an Airbnb and I wanted to have a separate entry. We chose to buy a home security system from Frontpoint based on their reviews and customer service. When I was calling with a lot of questions, customer service was super patient and helpful. They helped me figure out what the best package was and tried to give me a good price on that. My house is a duplex where one part is where I live and the other part is what I rent out. What I really wanted was one system for everything but it couldn't be done, which was inconvenient and expensive and not very technologically advanced. There should definitely be a solution for it but Frontpoint doesn't have it yet.

Everything’s pretty good with Frontpoint. Initially, I liked the reviews that I've seen online, so I went with them. When I installed the system, I thought it was going to be difficult because I never installed it myself. But once I got it inside, it was easy. They pretty much did everything and I just connected the equipment. So far, I’ve been satisfied with Frontpoint. When I call them or I need them, they answer me. And if I need something exchanged, they don't give me any hassle. I would recommend them. But I feel like they could do a little bit better about the features of the system. It should include cameras instead of being separate or only included if you buy a big package. For example, they have a small package that has two door sensors and motion detector. That should include at least one camera and if they include it, it’d give you a demo of what their cameras are like.

Frontpoint had a reasonable price and had good reviews in terms of the quality and the quality of service. They weren’t pushy at all when it came to my interest in their service. They weren't overly aggressive which a lot of these companies can be, and they were very knowledgeable and very eager to resolve whatever issue I had. I had one of the little sensors, and they did not recognize the other. I gave Frontpoint a call and they were able to reset it remotely and it was resolved in a matter ten minutes. So far, I’m very happy with them.

We had a break-in in our building so I decided to get a security system. Frontpoint’s sales team was super helpful, answered all my questions, and got me the kit right away. As I was setting stuff up, they helped along the way and when I had a couple of questions, it was straightforward. I like that Frontpoint was self-installation and it provided just the services we need, nothing extra. The installation of the system was super easy and the instructions that were included were helpful. We wanted to keep it relatively low cost but effective. The items that we got were very useful and they've definitely worked so far.

We have Frontpoint for preventative measure. We wanted something that had all the sensors, video with the door lock capability and the remote function. It’s not plugged into a wall and it can run without it. My system has been good and we're happy with Frontpoint. I was supposed to mail back one of the doorbell sensors that didn’t work so I made a few calls and their reps were great. But I don’t always have my system turned on because we have so many midwives in and out and we have a construction right now. Once the construction is done, we’ll be using Frontpoint more often. The price has been a little bit steep at $65 a month though, especially since we aren’t using it all the time. But we’re Canadian and the fees are in US dollars so there's the matter with the conversion.

Frontpoint's price was good and from what I read online, their service was also. I called, got some information, let them know what I was looking for, and then they put together a package. Then, the installation was very easy. The instructions were detailed. I opened the box, plugged in the unit, hung it on the wall, put up the camera, and put up the sensors on the doors and the windows. It took me an hour for everything. I feel really good about the quality of the equipment and the overall functionality of the system is easy to work with. It's nice that it is pretty much customized like you want. I'd definitely recommend Frontpoint.

We have been wanting a home security system for a while and decided to get Frontpoint if we needed to call cops. We wanted the flexibility of their security system and we wanted to be able to take it with us if we moved. When we set it up, everybody that I talked to was helpful and very professional. We put in the little sensors and then we called the reps and they helped us through a little bit of it. It was pretty easy to do. Also, we usually use the smartphone feature and we like it.

We’re very happy with Frontpoint. In general they’re good. Their reps all super honest and super proficient. It helps to know that the system is there. I would totally be okay without them. I’m not panicked about the security in general but there are certain circumstances when we do need it and they sort that out when we moved at the house.

We purchased a new home which is about a quarter and a half mile off the road. There have been some break-ins around our neighborhood so we didn’t feel comfortable not having a security system. We wanted a simple system that protects the house when we’re away from it. Frontpoint was local and when I found out that they were in Virginia, I thought of giving it a shot with them. Their customer service representative was great. He was very explanatory about how the service was gonna work and what I needed to do to get it set-up. The installation of the system was very easy as well. A child could do it.

We were purchasing a home security system for preventative measure and Frontpoint was the most highly ranked on the website that we saw. We started with them in January of this year and I like it a lot. But I wish that they had an option for installation of services, even if it costs more to have someone come out. Installing the things that we got for our first quarter was easy and self-explanatory for the most part. But getting the exact sensor with the exact location was a little tricky. I had to call and get some help matching which sensor it was on the application.

My community area should be safe but having home security is going to be in the entrance even with just the time there. The robber may think this is a home which has security so it's better not to get in or something. I searched on Google for home security and Frontpoint was at the top. I use the video in the front entrance. However, the tape used is not strong enough and sometimes it falls off. I think it depends on what kind of material we have on the wall but that's the only thing I have a disappointment with.

We live on the ground floor of a building in New Orleans so we got the security system. Frontpoint checked all the boxes as far as equipment and price and things like that. Also, it's pretty easy to use, so we went with them. The installation was fairly simple. I plugged in what they needed to plug in and installed the sensors. Their customer service reps helped me get some installations done and anytime I had a question, they were on it. The system has been good so far. The only thing is I would accidentally open the door without disarming it and it's really loud. I set a reminder on my phone to turn it off but I don't see it sometimes. But when we needed more equipment, like a glass break sensor and a camera, it wasn’t that expensive. I'm pretty happy with everything Frontpoint related.

I tried installing my Frontpoint security system and it wasn't that hard. It’s just that we live in an old house and things didn't work that well like they said in the book. The inside camera just wouldn’t sync up with my internet. Also, I never got the front door camera going, but that was my fault because I hadn't mounted it. But once you got the system in, it's good. It does what it’s supposed to do. The main thing that I wanted was some type of alarm on my garage which I didn’t have from the systems I’ve had in the past. And with the way it’s hooked up now, I like that a lot better. I also like being able to use my phone to turn it on and off. The Frontpoint system was definitely an upgrade.

My wife and I were looking for something to observe our house and make sure we don’t have anybody break in because we typically travel a lot. It was between Frontpoint, ADT and Xfinity, and Frontpoint was the easiest to manage as far as installation goes. We also wanted to install something new and it was very user-friendly for me to add things on to without having a technician come out and install it personally.

I have two security providers and they both call when the alarms go off. They're both good, but I needed and I was looking for a security system that had a reasonable price. Frontpoint's price was reasonable and they also had a good rating, so I picked them. Everybody at Frontpoint was nice. I realized that the reason why we got the security system at such a reasonable rate with Frontpoint was because we installed it ourselves. At first, I was a little aggravated with the installation, but once I got into it, it was fairly simple.

I just bought a new house and I travel a lot and I ended up with Frontpoint since they had a special going on. They had good reviews as well and I could pretty much install everything myself. The customer service is good and I had a good interaction with their reps. Also, when we were getting the system set up, everything was very easy. I looked up everything online so I knew what I wanted. When I called, the gentleman went over everything and confirmed what I had already read online to make sure that I understood them. Then he told me briefly how to install the system once I received the items plus, it was self-explanatory.

The sales and customer service team at Frontpoint are good and they are very professional. I was trying to understand what are some benefits of buying technology versus something else that's out on the market. While it didn't seem like their technology's all that different, they gave me enough details to make a decision. The security system has a self-installation option. I had to install it myself. It went okay but one of the sensors may not be working properly. I need to test it out.

I've had Frontpoint security for approximately three years. My items installed are; door opening, motion, freeze warning, and water flood sensors. I'm not home in the winter (snow bird) therefore I need the freeze and water sensors. My sump pump failed and my finished basement had 3 inches of water for approximately 3 to 4 weeks. Needless to say my water sensor did not activate even though it was right next to the sump pump on the cement floor 1 inch away from sump pump.

We were doing a lot of traveling lately and we didn't have a home security system. We decided to get one and Frontpoint’s reviews online were good, so we went with them. Their reps were really friendly, helpful when I had questions, and easy to get ahold of. The installation wasn’t as easy as they said it would be and took a lot more work than I expected, but it wasn’t bad and the instructions were detailed. Other than that, the system's features are great and the smartphone app is easy to use. The one thing that I constantly have issues with is the loss of internet connection to our indoor camera. It’s always not working and it’s super frustrating. But the overall performance of the system is really good. I like it and I’d recommend Frontpoint.

My wife's paranoid and we switched to Frontpoint from a system we previously had. We had not activated that system in 10 years but we got small children in the house now and thought it would be a good idea. Frontpoint sold their product good and we had a good salesman who knew about the product very well. In installing the system, I started following the instructions but then it was asking me too many numbers and components and naming different glass break sensors so I figured I would call to make it easier. The reps walked me through the process and did well. But I wish Frontpoint would have some testing mode or they could call us every month to let us know that all our sensors are working properly. I don’t know if the thing is working because I never hear anything except the chime going off. Despite that, I would recommend Frontpoint. It is the best on the market considering its price and quality in this day and age.

Frontpoint was recommended by a few people and I liked their price. I went to them in late November and talked with their reps. I was out of state at the time and I spent a few hours speaking with their customer service rep about all the questions and reservations I had. We were in communication but I didn't fully commit yet. Then, three weeks later, I got an email that there was some type of sale by December where if I booked by that point, I would get a free month. With that incentive, it was easy to pull the trigger and I called them to sign up. So, I had great interactions with their reps. They were always available and when they weren't, they would call me back or reach out via email. The instructions for installing the system were good and easy to follow as well. There were videos that they connected me with and it was pretty fool proof.

Frontpoint had the best reviews and my father-in-law had their system. I had a good interaction with the customer service and the installation was all right. When I needed help and I called them, they helped me. The features that I have on my system are good quality and I like everything except the way the camera system was set up. I wish Frontpoint would try to get the cameras connected to the app itself where I can actually see the cameras. I’ve already had one camera crash and then I can’t get them to figure out how to make them record when something gets in front of it, but just record whenever they want to.

I’ve been wanting a home security system for a while and Frontpoint combined the different things that I wanted. It was a monitored one versus one that I had to watch myself. It also had better features than the others and their price was a little better too. Installing the system was really easy and I had a question. And when I called customer service about that, they were really helpful in getting things set up. I've had a good experience with Frontpoint. Give them a call.

I just relocated and I travel, so I decided to purchase a home security system. I had a system at my last house and Frontpoint is better. It couldn't have been better with the sales rep. It felt like talking to someone intelligent and it didn't feel like I was just being sold something. the cost was competitive with the last price we were paying for with Protection 1. Protection 1 was between $30 and $40 a month but it didn’t have the digital aspect, so Frontpoint is worth the extra. I like its virtual use with the smartphone. I have the smart doorbell as well which actually helped us catch somebody and to have a police investigation two days after installing it. I got the audio too which was really incriminating.

I had a few break-ins and there’s been a couple of attempts. Frontpoint could provide the system quickly with minimum hassle. The sales rep was pretty good and very friendly. The instructions were pretty clear and everything went pretty easily. I was able to get everything activated without any issues. The system I have is pretty basic and there’s not a lot of frills. I know they’ve got a slightly enhanced package that has home automation features. But I didn’t get that one and it’s still working for me.

I built a cabin and decided on purchasing a home security system. I needed cellular because I didn’t have any WiFi in here yet and there’s a Verizon tower about an eighth of a mile from me. I started researching cellular and Frontpoint was top on the list. Their representative walked me through all the details. Then I researched a few more and ended up going with Frontpoint. I set everything up, had a couple of things I had to re-setup, but all in all, it was a great experience and I'd do it again.

My sister has Frontpoint and she recommended it because she can move it around from place to place. She just have to get a permit wherever she has it. I checked around at some other avenues and I don't know that most places make you sign a contract. I purchased a security system from Frontpoint for my daughter’s apartment and so far, so good. My daughter is technically savvy, so she set it up really quickly. She kept the simple system and took no more than 30 minutes to install. She's been able to use it and she feels secure. It meets her needs right now but thought the price was a little high. But I'd recommend Frontpoint. It's easy to set up and you can move it from house to house.

I liked the price and the contract years of Frontpoint and when I talked to their reps, it was 100% great. The system was good and it was what I needed. Since having it installed, it feels a lot safer.

We just moved into a new house which didn’t previously have a home security system and Frontpoint came with a high rating. Their customer service was easy to deal with and was rated well. Mostly when I called them, they answered my questions and they were not pushing services on me. They explained the three-year contract which was reasonable. They were professional and I respect that. I told them what I needed and they sent out the number of sensors that I needed. It was plug and play and the system was very easy to set up. It’s basic compared to the sensors that I looked at and we’re happy with the service. Also, it’s on Wi-Fi. The equipment is newer and does not look like in the 80’s or 90’s. The system is up and running, it does not fail and when we tested it, it worked so it’s solid. I can see the sensors tripping through the smartphone feature and the app itself is self-explanatory. It’s also easy to navigate and simple.

We needed a home security system and we had a hardwired system before going with Frontpoint. Compared to our previous security system, the Frontpoint system is a bit easier to reconfigure if we need to. Our experience with Frontpoint and our interactions with the reps have been fine. The installation of the Frontpoint system was super easy. Cost-wise, it’s not more or less expensive than any other security system, but the ease of putting it in and its reconfigurability makes it a lot more cost-effective. Also, Frontpoint's service has been great.

Frontpoint's rep was very informative and I went with the basic package with the motion detectors in the doors. Installing the system was very easy except at one point, when I did not read the directions appropriately. Still I was able to install the system in about an hour, which wasn’t too bad anyway. I have the system for about six months now and I feel better that I can keep track of what's going on just by looking at my phone.

I did some research online and Frontpoint's customer service and reviews tend to be consistently positive. And interacting with their customer service reps was a very good experience. They were very attentive, responsive and friendly. It was very easy to talk to a live person and they were able to help with what I needed. They were easy to deal with in terms of returning items and then sending me something that fit my circumstances. My door was unique and part of the equipment they sent initially didn’t really fit. Other than that, the equipment installation and usage has been straightforward. And they were good quality equipment. I got their core offering which included motion sensing the doors and widows and then a real time monitoring. I also have the smartphone app. It is intuitive and easy to use.

I researched online and looked at reviews of getting different systems. I liked Frontpoint’s deal where I'd just let them know what I have and it’s an upfront cost for everything. There’s also no hassle of somebody coming to my house and trying to sell me a bunch of stuff that I don’t need. It’s all wireless too. I also like the fact that if somebody breaks in and smashes the panel, it’s not gonna stop them from getting the alert. The interactions I've had with the reps have been great. When I have had to call them such as when I ordered a couple of extra sensors for my garage bay door or when I was having issues getting things linked in correctly, they just took care of my concern on their own without a problem.

I purchased a home security system so that it would give me peace of mind. I did some research about Frontpoint. Their technology and good online reviews made me choose them over other companies. I heard that their customer service is not really soliciting like trying to sell the products. Also, my neighbor had Frontpoint. However, the guy I spoke tried to rush a little bit so I wasn't crazy about that. I was surprised given Frontpoint's reputation of being really patient. Other than that, there was nothing really negative about them.

We were moving to an unknown neighborhood and we had always wanted a home security system. But I’m paranoid about people coming into my house and the thought of somebody else installing the system bothered me. With the Frontpoint system, we liked the idea of being able to install it ourselves. We had also researched many things and considering the value and what they have, Frontpoint was our favorite. My hubby is a techie guy and the installation wasn’t difficult at all. We were afraid we were too far away from certain things. So we called, did some measurements, wandered and found places we can put the equipment in. It was super easy. Plus we really liked the feature of the motion sensor that allows us to put it in a corner. We appreciated that greatly.

I had a home security system in my previous residence and I felt it was necessary. Frontpoint had better reviews online and we got their security system for our current home. But the previous system I had from a different company was easier to set up and their customer service was better than Frontpoint. I had gotten so far as installation and too far down the line to go back and start all over, which is the only reason that I’m still with Frontpoint.

We purchased a new home and, for safety, we bought a security system from Frontpoint. The installation went well. The system was easy to use and set up. But we wished it came with more window sensors as we were gonna have to order nine more. But since it was a starter kit, it was sufficient enough at the time. We had been trying to call them because the doorbell camera wasn't working and we tried to get the situation rectified. But we didn't know that it had to be connected to a power source because they didn't tell us that. But Frontpoint's system is good, reliable, and gets the job done.

I liked Frontpoint's online reviews and I had a great interaction with their representatives. And the home security system was on sale. Installing the equipment was simple. It was the exact installation inside the box. I messed with it myself and then I called when I needed help. I like the simplicity of the set up process, the video monitoring and that it's wireless. The system has worked great so far. And it's a nice back up to have.

We needed to have some type of security in our home and I needed something with a little bit newer technology. The Legacy system we had when we purchased the house was very old wired technology. It was very problematic, and the service calls were expensive. When I dealt with Frontpoint's employees, everything went pretty well. There was a couple of things the salesman promised that didn’t get delivered, but after a couple interactions with their support center, they wound up making it right.

After my house got broken into, I decided to get a security system and went with Frontpoint following my buddy's recommendation. Their enrollment process was quick and easy, and then the installation went fine as well. I got a customized package and had 16 sensors plus something else. Since getting the system. I found that it's of great quality. However, it has malfunctioned a couple of times. I kept getting a communication error and it was annoying because I tried to call when I was away from home and they couldn't help until I got back home and I was next to the main system.

I particularly like having my home protected and I have had a number of home security systems. I had nothing but problems with ADT and I had gotten frustrated with dealing with everybody. And of the bunch, Frontpoint had seemed to be the most knowledgeable so I switched over. They told me what I needed. I told them what I expected I needed and they helped me through that process. It was simple from then on. The installation went well and I'm working on the last set now. However, the cellular service doesn’t work very well. My package has almost everything. It has split detectors, and the only thing I couldn’t do was camera switches where I wanted because I’m stuck with satellite right now for video and you can’t do the two together.

I have a basic system from Frontpoint. The installation was straightforward. I did it myself and there were no problems. However, the monthly monitoring fee was high compared to the other services that were offered. But I expressed it through the salesman and we worked out a good rate. Overall, the functionality of the system is very good and the quality of the equipment is great.

I had a burglar in my house and the next day, I started researching on the market and my friend suggested Frontpoint instead of the other one that he preferred. Installing the Frontpoint system was really easy. Instructions were provided and the picture was pretty self-explained, so it's really handy. I had a little problem when I installed the sensors as I had to double the stickers on some of the sensors to make them thicker. But other than that, their product is topnotch.

The Hotel California of Home Security Companies... you can check in any time you like, but you can never leave. Buyer beware - read the fine print. First, shame on me for not carefully scrutinizing the fine print in the contract. If you leave Frontpoint at any time during a contract period (ad a move adds additional obligation for extension), there is a cancellation fee of 80% of the remaining months on the contract.

We wanted a home security system and we felt it was better to have one. My husband dealt with a Frontpoint representative and everything I've heard had been good. He installed the system and everything seemed easy for him. He customized the package and we're very happy with our system and its features. Frontpoint’s equipment is of very good quality. Also, I use the smartphone app and it’s very good and easy. I would highly recommend Frontpoint. We have it in our business as well.

Being in a new house and a new community, I felt uncomfortable not having a some security system in the house. So, I researched online for products and Frontpoint kept on coming up as one of the better ones. I looked at the features, the equipment that they offer and the price too. It was reasonable and I’m willing to pay the extra money for quality. It took me a couple of months before I signed up with them because I was doing my research but I did call back and spoke with the same individual I spoke to months ago. The rep had to profile and it was easy and simple to go through the entire process of ordering the system. As a matter of fact, it didn’t even take as long as I thought.

I moved into a new area and decided to get a home security system. Frontpoint, being easy to setup and cheaper overall, was my choice. Additionally, I got the system on sale. Their reps have been friendly and helpful and installation was easy. I'm satisfied with the features but I had an issue with the smoke alarm being too sensitive, where you can just walk past it and it would go off. They offered to replace it, but I told them to just to take it off the account.

The fact that Frontpoint is wireless makes it stand out from the competition. It's been a pleasant experience so far. Once I got the hang of it, the installation was easy. But there's been one little confusion with an app, which is the ability to lock or see the status of the system or lock it remotely. It's a feature that's available free the first 30 days and after that I have to pay an additional amount of money but I wasn't told that.

I decided to have Frontpoint based mostly on customer reviews. They’ve been responsive to questions and they help out when needed. The system was all self-installed and it was easy. The website and tools have been easy to use. For me that’s probably the biggest things. And for the pricing, it’s all good quality. It’s an economical choice.

We live in a neighborhood where homes are broken into quite a bit. When we set the Frontpoint system up, the person on the phone was helpful and the installation was easy. The system didn’t work one time though. We came home and we might have left the front door open for the whole night. And it didn’t show up at all. Usually, if a door is left open for a long time, I get a text. So, we thought that we should look at that before we go in, and it didn’t even recognize that it was being opened.

I've had ADT before but I didn't like it and went with Frontpoint instead since they scored high. So far, it’s doing everything it’s supposed to do. The installation was easy and I did it myself. I added some additional things to it from what the original they sent me were. I bought five or six different pieces. Also, I use their smartphone feature all the time on my phone app to turn the alarm on and off. I turn it on when I leave with my car and I turn it off when I get home if I remember. However, the cost is too high and I don’t like the idea of having to sign up for an agreement for three years. I paid for the equipment and I don’t know why I have to agree to do it for three years.

We had ADT in here and I didn’t like their tactics at all. It was super high-pressure. Then my wife called Frontpoint and it was a much better experience overall. Everything was explained to her without any pressure and the price point was right. In terms of features, they had everything we could ever want as far as all the options with the cameras and the add-ons. Our service package was customized to what our house needed too.

I was doing research and a site said that Frontpoint was one of the number 1 rated, not just for the security service but also for the customer service --something that I thought was negative about some of the other companies I looked at. I’m happy with their customer service. This is my second Frontpoint. I have one in my first house and then I moved. The first one went through rather smoothly. And the second one, with the exception of the doorbell camera, which a little bit tricky, everything else seems to be fine.

We transitioned from our apartment and we bought a house. We had a really bad break-in years ago in our previous apartment before the one that we lived in for eight years, so since then we've always had a security system. I have the peace of mind with having it. The apartment had ADT but we didn’t have to deal with it because it was through our complex. This time, I wanted a home security system that didn’t have a contract because I have friends telling nightmare stories about Vivint and ADT and three-year contracts. I wanted something that was easy to use and manage, so I did my research online and found Frontpoint. Just about everyone at Frontpoint that I called for troubleshooting, from my camera and down to setting up the equipment in the house, had been really patient and helpful. The installation was pretty easy even though I still had to call because I've got to hear someone's voice.

I requested further information and a quote from Frontpoint via their website this morning as I am preparing to purchase a new home. I have already received no less than 9 phone calls, 1 email, and one voicemail within a span of 6 hours. If this is the initial customer service that I receive and get continuously bombarded with unnecessary information, NO THANKS! I am now blocking the number and will happily go with another company to protect my home. Thank you for helping me make this decision!!!

We just moved to an area where there were some minor car break-ins so we got a security system for peace of mind. I did some research and there was marketing that said Frontpoint was the best company that was out there. So I called them up and just took a chance with them. The customer service has been excellent and the system has just been very user-friendly.

Frontpoint is very easy to set up versus using Comcast's alarm system. They have everything hotwired as well. Moreover if you have issues with the electrical system they got battery backup. It's working off cell towers versus electricity if there was an immediate issue to the alarm system. However, during the installation, I've been having issues with the control panel. I've ordered three control panels like key fobs that had some issues with it. So when I'm on the phone with Frontpoint they'd walk me through, but it ended up with them sending me another control panel. Furthermore, the control panels go out from time to time, the sensors would go out as well so the issue is more with the actual equipment versus the staff and that type of deal.

My experience with Frontpoint has been good. I had to get a new system and then I had to get new sensors too. They've also helped me set up the system on three different occasions. The installation was very easy. And the smartphone app is very easy to use. Everything on the system works very well and it has very good quality. I would recommend Frontpoint.

I bought a house and I was going to be living alone so I wanted to get some security system. Frontpoint had some customer ratings so I figured it was a good company so decided to go with them. But I wasn't too happy. First off, they sent the system to the wrong address because I wasn’t living at the actual address yet. I asked them to send it somewhere else and they sent it to the wrong address. I had to call again. Then they sent the wrong thing. I had to send it back and wait for the correct one to arrive. And, the video ring doorbell that they sent me didn’t connect for some reason to my Wi-Fi. The instruction seems easy. It was just when I got to a certain step, it wouldn't connect. I called for assistance but the rep was unable to help me. All he told me was to try it on someone else's phone. I did but it still wouldn't connect.

The neighbor’s house across the street was broken into so I decided to purchase a home security system. The Frontpoint sales guy knew what he was talking about and looking at reviews and how I could set their system up, I liked the fact that it was self-service because I am in a rural area and can’t get landline service where I’m at. It was simple to set up the system. Once I ordered it, a box came with the equipment and instructions. Everything was labeled and the system itself is basically just magnets. So, when I pull them apart, it sets off the alarm. If I put a magnet on the door frame and the door itself, it pulls those magnets apart whenever I swing it open. They also have the doorbell feature with the camera that has an app for the phone where I can access over my mobile but I haven’t set it up yet.

I wanted a security system for my house so I would know if somebody broke in and another one for my business because my insurance plan doesn’t work without it. Frontpoint was my first choice for both. I like the price and it's easy to install by myself. They also work if the power goes out. It works off a satellite and doesn't need internet.

I had ADT previously and with Frontpoint, I liked the fact that I can install everything myself and it was very easy. The instructions that it came with was very easy to follow and straightforward. Its features are the fanciest ones I've had. I have a very low-level package with the cameras but it does everything I need to do. Also, I was pleased with their representatives. They answered quickly and I was off with them after two minutes.

We moved to a new town and everybody I know here has a security system. Frontpoint is modular which is its big selling point and I ordered what I wanted and I could add on to it later on if I wanted to. It's a DIY kit and I just unpacked it and installed it. But I had a problem installing their system, so I called the helpdesk and the guy I talked to was extremely helpful and patient. He walked me through the process of making sure that the magnets were connecting correctly.

Getting a home security system was something I always wanted to do. I've gotten estimates from other companies and I had spoken to a friend of mine who had recently gone with Frontpoint, and he raved about it. I checked with Frontpoint to get the costs and how to set it up. I was impressed with their service and the ability to set it up myself was the ultimate reason why I decided to go with them. And, they didn’t push to sell additional products. They tried to keep it to a minimum because I had a limited budget. I appreciated their honesty but I decided to go with extra things on my own.

We bought a home security system mostly for the fire monitoring and Frontpoint had good reviews. We worked out the price point and it was better than comparable companies. My girlfriend dealt with their customer service and she seemed pretty happy with it. And the installation instructions were pretty straightforward. The installation was easy and we're pretty savvy with that stuff. Also, we bought a lot of sensors to make sure we cover all the doors and windows and putting them up was no big deal. We like the features of the system. It does what we need and there's not a lot of excess crap. We have large dogs and not being forced to take motion sensors was nice. And the fire monitoring was really good. I would suggest Frontpoint over the alternatives.

My husband works out of state and we live out in the country and we have a nine-year-old, so we got a home security system for our peace of mind. There was a local home security company but we had to have a phone line and it was just more aggravation. And we didn't want to go for broadband commercial as ADT. We ended up going to Frontpoint. Every interaction that we’ve ever had with Frontpoint reps has always been very friendly and very caring.

I had a girlfriend who was gonna be living here while I was deployed. She really wanted a home security system so I got one from Frontpoint. I worked with one lady and she seemed nice. Then, I installed the equipment myself which was pretty easy to do. I just followed the instructions, looked online, and watched their videos. I got the basic package as I didn't really need much and so far, the features are fine. I have Frontpoint's system for six months now and the cost is pretty much on par for what it is.

I've been having issues with one of my daughters who has been sneaking out at night. So, I needed a way to try to keep her safe. I like the fact that Frontpoint checks the sensors regularly to make sure that they are working so I don't have to worry about a sensor being dead. Their customer service were excellent. They've been very helpful and easy to get me where I needed to be. And the installation was pretty smooth. One of the sensors didn't wanna read on my device and I had to go through customer service to do that. Also, when we got some of higher numbered sensors, we were having so many issues and they got those figured out.

I'm out a lot and there's no one home. I had used another home security system in the past and Frontpoint has more features like the glass break sensors, which I didn't have before. Frontpoint's monthly rate is lesser than the one I had before but the the equipment costs more. Even so the customer service people from Frontpoint were helpful with my budget. I customized the system. We talked about the size of the house and what I wanted covered. After the equipment came, I wasn’t able to set it up right away and I had second thoughts so I called about sending it back and Frontpoint was able to give me four months free to keep using it and also reduce my rate again, which was great. However, I've noticed my billing doesn’t seem to reflect the reduced rate so it's on my list to call them and find out what they're charging me and why it's not the rate that we discussed.

I've only had the Frontpoint alarm system for less than a year but it seems to be working fine. The way things are in the world, I decided to purchase a home security system. Besides, I'm gone a lot of times and the house sits empty so I spoke to Frontpoint's sales representatives. During the installation, everything was straightforward. The way the box came with everything packaged and labeled and went together was great. I tried to get into their phone app for their smartphone feature but I gave up because I'm not really computer-literate and so I didn’t get that far. Nonetheless, their cost seems fair compared to the other systems that I was researching. All in all, it's nice to know that the system is there and armed, and I can be notified if something does happen.

The purchase was super easy and my system was overnighted to me and arrived as promised. Not as promised are the following: I expected everything to be ready to go. The control panel is not the one shown in advertisements and on the web. That one, with the touch panel cost hundreds more. What I received instead is old and in need of a plug. So, I could not keep it by the front door since all I have is wall space... unless I want to sit it on the floor. It could be hardwired but this is DIY, right?

It got kind of rough in my neighborhood and I got broken into three times. I went on the internet and Frontpoint was highly rated and reasonable. They answered all my questions and told me anything I wanted to know. The guy that put the system in checked everything out too. I feel safer with Frontpoint. With the signs up my neighborhood, people know I have the system. Even our guests know if somebody comes to the house. Frontpoint is a great system. It's easy to install and I like it.

Their representatives that I spoke to have been pleasant and they’ve been accurate with the information. The system’s monitor is great and the sensors are working well. Also, the connection and the hookup was easy to do, especially that their technicians were walking me through it. They were great and did an excellent job. One time I was using a Wedevag and it set off the fire alarm sensor. The reps were able to alert me about the situation quickly and let me know what was going on. They deactivated the system until I completed the job and then they reactivated it, so that was excellent. Frontpoint is affordable and I’m pleased with them.

We were in an apartment complex and when we moved to a new house, we wanted a home security system. I liked that Frontpoint had the cellular option and I also liked the ease of the website. It was not too cluttered and crazy there. We were able to customize our package and then we added a couple more things later, like our window sensors. I was nervous about the installation ‘cause I’m not very good at following directions. But my husband did it and it was really easy. The Frontpoint team has been really great too. We’ve even gotten the same person whenever we've had an issue. He remembers us and dealing with them has been really easy.

I have two small children and I work at night and I'm not always here. My parents have always had security systems, which is better to be careful than sorry. I like Frontpoint’s wireless technology even though I feel like there's capacity for more. We had a miscommunication with the reps when I first purchased the Frontpoint. I had a $250 promotional package through my job and it was never put in the account at first. I had called three months later and they had put it on. When I called, they said they were gonna issue a non-payment, but we're still gonna have service for the next five months. Then I found this email clarifying that for the next five months I don't have to pay anything. I checked my credit card two days ago and I saw that they're still taking the $50 out. I was actually gonna call them and ask why that is still going on. But other than that the salesperson was awesome and was a nice guy.

I got Frontpoint for my office and it's the third account I've had with them. I had a good interaction with the sales rep and the installation was easy. I did it myself and it took five minutes to complete. The keypad's getting dated, but the equipment and the smartphone features are good.

We live in a safe neighborhood but my wife had concerns so we decided to purchase a home security system for her peace of mind. We like Frontpoint's ratings and their modular system. I called to get the prices and see how their system works. Their reps didn't try to oversell me with anything. They suggested what to install and they told me that if I want to add anything later, the process is very easy. Also, their cost is much the same as ADT or with Slomin's. While ADT has a couple of things that Frontpoint doesn't have like the fire alarm, I already have that. Moreover, Frontpoint has no service contract, which I like and that I don't have to get a landline too. It is good just using cellular.

I was not happy with the security company that I had and they did not respond on time, so I thought it was about time to change it. I went online and looked for a good security system. I trusted Google they gave me Frontpoint’s name, and I called them. The interaction I had with the representatives from Frontpoint was good. Their technical department was also good. They were available, they answered and they helped, and this was the thing that I was looking for at this age. I thought the company was going to send somebody to install it, but I installed the system and found it out by myself. But when I have a problem, I call and they help me fix it. Frontpoint is better than the other company that I had.

My security system with another company was terrible, so I went with Frontpoint. However they didn’t have installers, so it was a self-install which was cool and cheap. But I couldn’t hang this thing on my wall and I had to figure it out. Other than that, they got a good product for a good price so I was happy with it.

We were living in a neighborhood that was un-gated, so we got a Frontpoint home security system. They were the cheapest then. We found them online and then we talked to a sales rep. We wanted to keep searching for other companies, but they were a little pushy like we had to set up the system right then and there or we were gonna lose the rate. They sent us the contract which we digitally signed. And then, they sent us the alarm system and put it up ourselves. The installation was easy. It was just plugged in and we had to put it near one of our main doors and stick it to the windows. We thought it was a good system although the quality wasn't the best, but it wasn’t the worst either. It was very sensitive that there were some points where the alarm would just go off.

My homeowner insurance wanted me to have a security system. I went online and thought Frontpoint might be a good deal. They told me what equipment I might need and how many of them I would need. I just got a minimal amount of equipment because it was a little expensive. The maintenance is also expensive. If I had looked into more, I might have gotten a better deal. Also the equipment came with some instructions that were not clear to me so I had to call the number they had given me. They helped me with that so it went fine. It's all online. Nobody comes to assess what your situation is, what your needs are and how much of equipment you need and then nobody comes to install it so you have to do it yourself. That may be time consuming or you may not really know what you need and there's no professional onsite to help you with that.

I had Frontpoint several years ago with my home when I was in Texas. I moved back and I wanted to get a home security system again, so I looked into what was new in the market, but I set up with Frontpoint again because I stuck to what I knew. And I had some equipment that I could re-utilize with the new plan. When I started my service, we had two phone calls and everything else was via email. I talked to the salesperson first and then they tried to upsell me on whatever, but I wasn’t interested in trying to get it.

I've had several different companies and Frontpoint is definitely the best. They're not pushy about selling you the product or try to get commission out of you. They don't try to do anything they can to get the sale and the service is just exceptional. My wife and I did the installation and it was just a matter of sticking stuff on the doors that took about 10 minutes. I really like the system, especially the cell phone app. It's one of the main reasons I got Frontpoint. The app has made it so much more convenient as I can keep an eye on my house from far away and it tells me when a door is open. It's easy. Like if I forget to set the alarm all I got to do is get on my phone and push a button. My only complaint is the panel is just plugged into the wall and not really mounted, which I might have to hire a contractor to do. Other than that, Frontpoint is better than any security system I've seen and I would recommend it to everybody.

I had a home security system and I was looking to improve the system that I had. So far, Frontpoint is exceeding the previous company that I had. I like Frontpoint’s smart home integration and they've been responsive to any technical issues I've had. However, there are a couple of parts that I was supposed to have gotten for free. I had some parts from my old system and they said it would be compatible with my Frontpoint, but it ended up not being. Initially, they wanted to charge me for those parts, but I called and told them that my sales rep said I should have those for free, and they ended up overnighting me all the parts I needed to have the full system that I had previously to match it apples to apples. I told them that I wanted to cancel because I wasn't gonna spend money out of pocket to have the same system I had. But either way, they sent the parts I needed for free and ended up keeping me as a customer, so I was pleased with that.

Frontpoint’s price was cheaper than other security companies and the installation was simple and straightforward, but there were times I didn’t get much assistance when I was trying to figure out how to get it up and operate it. I mounted my control panel but I started adding an add-on to it and I gotta take that security panel within 10 feet of the new sensor, so it had been a pain in the butt. Also, their monthly cost was a little high since they would not do much service unless somebody breaks in. Other than that, the quality of the security equipment was fair, though an outside camera would be a nice add-on to the system. Also, they changed something on the smartphone feature that made it better. When you open the app, it brings up all the pages instead of having to go and look for them.

I replaced my previous security system company and went with Frontpoint after I read a review online. My experience with them and the quality of the hardware have been fine and though the cost of their service is a bit higher than others, it’s not too far out of line.

We purchased Frontpoint for our three business location. It was easy interacting with the sales team and they were very professional. The installation was without a hitch as well. At two of the three locations, there was no problem at all. It was a little challenging at the third location but I think that was 'cause we squared up. We went with Frontpoint because of its simplicity. It's what we need and it's not a high expense. It's nice to have the alarm system and we sell high end equipment like huge machines, so it's not like anybody is gonna real steal it. But for insurance purposes we have to have an alert system. One should go check them out.

I got a security system for the general security of my family and the service that I got from Frontpoint has been fairly reasonable. Their representatives have been very polite and helpful. We got a fairly basic system and it is an impressive one. It is nice having an app on my phone that I can activate and deactivate the security system with. The only bump we ever hit with them was some of the glass break indicators or the detectors were little not-well-put-together. It took a lot of tweaking and opening the unit, and adjusting some things on our own to get them to actually work, but once they were up and running everything has worked fine.

We always wanted a security system on our primary residence and then we took over my parent's home as a summer residence and so we're not there that often. So that put us to getting a system for both residences at the same time. I had some research and Frontpoint was rated number one. Then I talked with a friend who uses Frontpoint on a few of their homes. We decided to get Frontpoint because of those things and its cost.

When I purchased a home security system, it was mainly for temperature controls when I’m away. I had Frontpoint at another previous residence here in Florida and when I move from one residence to another, I researched all the do-it-yourself carriers because some of the other ones had cheaper monitoring rates. However, when I looked at the reviews, the response time and reliability, those were not as great as Frontpoint so I went back to them. Frontpoint's salespeople were very knowledgeable. I've installed a thermostat control that was not manufactured by Frontpoint but still their technical people walked me through. The installation rep was very efficient and also very knowledgeable. During the actual installation, I went online and the online instructions were excellent then I called Frontpoint to activate the monitor. The installation was great. It’s been a few months now and it seemes to work very well.

I purchased a home security system for a couple of reasons. For one, my insurance company would give me a big discount if I did and two, my wife would like one. We had ADT previously and we had a deal going on but that was a mistake and I'm never going back to them again. On the other hand, the sales guy at Frontpoint was of great help when I called and asked questions. He stayed in contact with me until I finally made my decision.

My husband has started traveling a lot with his job, so we kind of live all the way up on a mountain and I wanted some added security when he's not home. My dad has Frontpoint and we went with it as well. Having the system makes me feel a lot more comfortable. Where we live on top of the mountain, we are far away from fire hydrants and things like that, and I have four dogs, which are like my children. So, we have the fire monitors and all that kind of stuff which makes me feel a lot better especially if something happens that I couldn’t leave to get my dogs out. Everything is going so good so far. And I'd definitely recommend Frontpoint.

I had used ADT in the past and they had good reviews. They offered all the same things that Frontpoint offered. It was a bit of a give and take because I didn’t wanna have to install my own stuff because there weren’t installation fees and other setup fees. My initial calculations came out to be very similar products but Frontpoint was not as expensive. I had a lot of interactions with the reps at Frontpoint and they were always very patient and very articulate. They had to be because they also had to coach me through installation and all the different features and testing if there was any kind of malfunction. The staff was always really helpful.

We were shopping for a home security system for a new home and we selected Frontpoint for their reputation. The installation was fine and the features were great, we love them. The remote alarm system, like a key thing, and the app were really good. With Frontpoint, our sense of security has been better and we feel very secure.

We moved from another neighborhood and my alarm system company was going to charge me to move the system and set it up. Then, when we moved again in October to Mississippi, they were gonna charge me another fee. So I decided to use Frontpoint since their system is portable and I can take it with me. The rep who came out worked with me on the price. He did a comparable pricing and he gave me the cheapest. Furthermore, their customer service has been fine. Whenever my husband calls in because he has a problem, they answer all the questions.

We live in the middle of nowhere and my husband isn't home all the time. We were concerned for my safety so we decided to get a security system. My husband talked to somebody from Frontpoint on the phone and he felt like they sounded good. He was also fairly impressed with how they answered his questions, so he picked them. The installation was easy and pretty simple for my husband and so far, the equipment is good. But our Internet connection is not always so great so it's kinda slow as far as the feed on the cameras. It's not real time and the picture on the security is a little delayed. But that's more of an Internet connection issue than anything else. Other than that, the cost of their service is pretty good. With Frontpoint, I can see people up the driveway and we know that if the alarm went off something would happen. I would tell others we have Frontpoint and hope something like that would work for them.

Before I had Frontpoint, I bought cameras, put them in myself and hooked them up to my computer and a DVR. Compared to that, Frontpoint's security system is pretty good and I love it. Most people from Frontpoint who I talked to have been very helpful too. Plus, anytime I've called, they have been willing to answer my question. After they took me one time on where to go looking in how to hook everything up and how to save everything on the computer, the installation was very simple. I was able to plug and play exactly like they said. And I love the features I have. I'm able to look at my cameras and I'm glad that it has a reminder telling me if I didn't set it. I also love the security of having Frontpoint as well as being able to make sure that my wife is safe, that my dog is all right and that everything is right at home.

We wanted to be secure and know who’s coming home and have a monitor. We purchased a Frontpoint home security system and it’s our first security provider. Compared with others, their offers, the facilities, and the equipment are good. The equipment was mailed to us. Then my husband and I did the installation, which was easy and step by step with the app. We didn’t have to wait for someone to come and do it. The installation instructions were easily understandable. It even had some kind of animations on how to do it.

I had to put in an alarm system for my insurance and I would not have done it if our insurance didn’t require it. I'm in a very safe location and people won’t even know an alarm system was there. Even so, I spoke with several suppliers and Frontpoint was the easiest to work with and they didn’t have certain requirements. They were the best and with them, I didn’t have to have a contract for a certain period of time like the others. When the equipment came, the system was missing a smoke detector. Frontpoint may not have shipped it but as soon as I called them, they shipped the replacement. They were responsive and I wasn’t talking to a bunch of answering machine type. They were also very helpful and followed up with an email. If I had any questions, I could call or email them. I even spoke with the same person directly instead of just getting anybody.

I travel once in a while so I thought we'd look into Frontpoint. It wasn't too expensive, it seemed to have the type of monitoring that we were looking for and it was rated high. The installation was easy. Any time I needed to call them when I would install it, they were great. I was talking about the different codes I could use on the unit and about some placement issues and they were helpful. The instructions were good too. I put the door sensors up and it was easy to do.

My mom chose Frontpoint as my security service provider and my experience with them has been fine. I've been with them for three months now and, so far, the service has been good. The installation was easy.

From a large apartment building with security in New York City, I was moving to a home in a midsized town across the country that I wasn’t familiar with and I was warned that for the size of place, there’s high crime. I did some quick research on security systems and a lot of things and I liked that Frontpoint offers their systems over cellular network. This means they weren't tied into the power or the internet which would be easy to just snip from the outside. Also, Frontpoint has more options in terms of plans, payments, scales of features and things like that.

My mom encouraged me to purchase a home security system and placed the order for me. I went with Frontpoint for the ease and because I knew how it worked since I grew up with one with my mom. When I signed up with them, it was pretty easy because I was able to do most of it online and everything went smoothly. Then I did a self-installation. Everything was all written down on the website which took me through all the steps so it was really hard to mess it up. If I missed a step, I'd know. The package that I have has a keypad and sensors for the window, one door, and motion. But I don’t use the motion sensor because my dog is too big so he sets it off.

All of our neighbors have a home security system and have recommended that we get one too because we have a huge amount of crime in our area. Frontpoint's sales team was very good. We did everything by phone and discussed what we might need and then, placed the order. It arrived via post five days later. They were also very helpful in terms of the advice they were giving and were good at recommending things that we needed without trying to give us things that we didn’t need.

I always had a home security system for protection and security. I had a different provider then I switched to Frontpoint in December. Frontpoint provided me with the options that the other company did not. I was getting more from Frontpoint and paying the same thing I was paying with the other company for less. The day that I installed it, I called them up and they walked me through step by step as exactly what to do. I had problems with the front door camera and the second person that I called told me exactly what to do. I took the control box off the wall, took it to the door and then, reset the doorbell camera. And that worked perfectly. I called them with every little thing when I was installing the system myself and their people did not make me feel like I was a dummy.

I'm satisfied with Frontpoint. The sales agent was incredible to work with, created a customized solution and walked me through everything so, it was an incredibly easy process. I got it installed for our second home. The installation was very easy and the instructions were foolproof. One of the parts that came was broken and it happened twice. They were very responsive and they gave me about a month off of my bill because of the problem.

My son had Frontpoint and told me about it. I also went with them and at first, the system was hard to install. So I called them and they helped me to install it very well. I purchased the camera and if I had a dog or pet, I can check it even if I am out of the room or out of town. I have everything going at home. The cost is okay for me so far because nothing has happened. But if something happens someday, it would be worth it. I've had it for five months and I feel good that something secures the things at my home. I'm happy with the experience.

We moved to a new area and a lot of our neighbors have security systems. Frontpoint had really good reviews from the Better Business Bureau and they were less expensive that we were able to get about the same equipment and coverage that we would've gotten with another company. Plus, their customer service is great. I called them a million times in three days and they were very patient. And if the person I had been talking to wasn't available, someone else was able to help me right away. They worked with us and they didn't push or sell us more equipment. I asked but they definitely didn't try to sell us stuff that we didn't actually need. Then my husband did the installation and it was relatively easy.

We had been broken into and there was another home invasion around our area. My husband found Frontpoint and he worked with them. They have a good price point and had good reviews. My husband set it up and the only problem we've had was that the sensors on one of our doors wasn't lining up the greatest but he fixed that. The overall features are good and the smartphone feature is convenient. Now, we feel more secure.

We had a nine-year-old child that was nervous about the boogeyman and we live out in the country and the home security system was something done initially to make him feel better. I did some research online and found Frontpoint and I liked their prices. I got two glass break sensors and those were great for what they do and it’s worth the 45 bucks I’m spending a month. Also, I didn’t have to wait for somebody to come to the house and set an appointment, so it’s definitely more convenient. The gentleman on the phone when I installed the system was awesome and installing it was super easy. My parents who are not quite as technical as the rest of the world would be able to do it.

We wanted the security of having a home security system and we've wanted one for quite some time. We moved and bought a new house and decided we'd want to put one in there. We didn't want to pay full fees for installation and all the stuff that’s involved with some of the bigger companies. We wanted a do-it-yourself type of installation so we chose to go with Frontpoint. The sale process was smooth. They gave a lot of informative stuff and we felt pretty good about the purchase. Every time I communicated with them it has been positive. Installation was very easy. The system was set up in about 30 minutes. The quality is good but I wish the monthly payment was a little bit lower because compared to others, it is a little bit high.

The Frontpoint system seemed to be easy enough to install and when I requested for additional information from Frontpoint online, I got a call back almost immediately. Their sales team were very informative and helpful. Also, I liked the features offered in the package and I could choose from different things in a mix. But the installation had been a bit more challenging to complete, though there was some information that came with the shipment and resources to call in. Other than that, Frontpoint was definitely more affordable than the system I had when I lived in another state.

I needed a home security system, so I got one and Frontpoint had the top rating among security companies. In dealing with the reps, everything that we've had was good and they did a good job. Frontpoint sent us the parts and the instructions, then my son did the installation of our system and it was fine. The features offered in our system were what I needed. I really would like to have more window sensors, but there's an extra charge for each one and that would make our monthly bill high. I would also like to have more cameras, as I don't have any camera except the one at the doorbell. The Frontpoint smart phone features on my phone are all I use and these are very easy to use.

I looked at reviews online and decided to go with Frontpoint. So far, they've been great and the features of the security system are doing well. The cost of their service is fair, too.

Frontpoint works. I installed it myself and the instructions were extremely easy. I watched the video on my phone and when I couldn't figure it out, I called and they answered everything I needed. While I've never had to use the security aspect or request for police, medical or fire, the home security does exactly what I wanted. I like everything that had to do with operating it from my phone. I don't have to come in the house to arm or disarm it, and I've got two cameras hooked up to where I can record something I want. The security system is a babysitter at the same time. If I want to check in if the kid gets home from school early, I can check it and make sure he's floating around the house. Plus, I can see when the door has been opened, what time it's been closed and everything else.

I am building a little house and it was broken into twice. I talked to a client and told her that I was broken into and she said I needed to get Frontpoint. I told her I don't have internet, which I needed to have with the company I had before, and she said that Frontpoint is all via satellite. So I called and the young man I spoke to was awesome. His name is Danny and I told him that he didn't have to go through all the explanations. But he went on saying that he needed to explain everything. He got me through customizing the front of the windows. I have three windows and they wind out, and somebody would have to break them so it's not necessary to have the piece that is on the door. Besides, I don’t have any windows at the back of the house because it's a wooded area.

I purchased a home security system to secure my home, and Frontpoint's system is more technologically advanced than ADT, which I had before. I like the ability to use the phone and the Wi-Fi aspect of the system feels good. I installed the system myself, and my wife and I were a little bit skeptical that I could do such a thing. But in the end it went pretty well. It wasn’t very complicated and the directions were pretty good. Customer service also did a good job.

I did some research and Frontpoint was a bit cheaper than others. They were recommended through the neighborhood Facebook page as well. I've been with them for half a year now and so far, their service and cost have been good. It started off a little dicey, but they did a really good job of rectifying the misunderstanding at the beginning and sent me some extra monitors. They followed up after I got the last of the items, but I haven’t had a chance to circle back with them.

Frontpoint seemed a very fast and convenient security provider. We've had them for almost two years now and the service is going well. Our interactions with their representatives have been very good and everything’s working out fine with the features of the installed hardware. There were two times they alerted us when we were trying to show our house that we were selling but everything seemed to work out. And their response time was really fast. However, the cost of service is advancive very fairly. Other than that, Frontpoint is very recommended.

The people whom I worked with at Frontpoint have been pretty interactive and helpful whenever I called in over the phone. The installation was simple for me. But what I could not do, I called in and I asked them to walk me through everything. The equipment is working well too and its quality and cost are pretty good. I use the smartphone features all the time as well. I'm satisfied with Frontpoint and I've chosen to keep it.

I got a system from Frontpoint for prevention. I looked Frontpoint up on the internet and then saw that it was rated pretty high. Speaking with the sales rep went well. He didn't sell me other stuff I didn't need. The installation was easy and I'm pleased with the features that we have right now. You get your money's worth.

For safety, I wanted to get a home security system. Frontpoint was recommended by a friend. Their reps have all been great. They explain, help and make sure you are followed up on being set-up. The installation went smoothly too and the system is working fine for what we purchased it for. Plus, the cost is about what I would expect.

I like the idea that I could carry the Frontpoint security system with me when I move, and then the fact that they can’t crush the box. The service so far is good, however they advertised the alarm being really loud but it is really not. The alarm’s not very loud in comparison to the one that I have before. Also, I didn’t see anything to mount the keyboard on the wall with in my box. Other than that, the interactions that I had with the representatives have been good as well as the quality of the features of the hardware.

We decided to get a home security system because we were having a second child and we wanted to feel safer. I was shopping around and when I called to see what was going on with Frontpoint, we liked the idea that we were able to control the system by our phones like if we weren't home. We use the smartphone feature to disarm the alarms and to re-arm it when we're in the car. We also like that if the electric went out, our system would still work and would start running again.

I got to protect my property when I'm there and when I'm not there so I got a security system. I went online and I picked the one I liked. I did the top five amd Frontpoint was the top 1. It was very easy to install. I just had questions anytime I have to do something the first time. I don't know everything so I got to get some insight and they walked me through it and got it up. We call in and then they ask me how things are going. I told them I got everything squared away already.

We entered into a 3 year contract with Frontpoint for security, we changed homes halfway through the contract. When we called in to change the service to the new address, we realized that the initial address they had input into the system had been incomplete all this time! So all this while they have promised to protect our home without even realizing that the address has been incomplete with no Unit number??! So if some ** had actually gone down while they were supposedly "keeping a watch" they would not even have known what unit no. to send the emergency services to?? And for over 2 YEARS we went to bed thinking we were SAFE!!!

Frontpoint has exceeded our expectations. My wife and I just moved into our house in the last year and I thought of getting a home security system for peace of mind. I’ve spent some time online kind of reading up on some of the home security systems that you could set up yourself. After reading on Frontpoint's website, I determined that they were the best fit for us. They have some pretty great reviews too.

I grew up having an alarm and I enjoy having that extra level of security. With Frontpoint, I like that it wasn’t a long installation process and I was impressed with their customer service. They were really nice, easy to talk to and answered my questions. That was what I wanted in an alarm system. When I called for information, I ended chatting with a representative for about 20 minutes when making my decision. The rep was so helpful. When Black Friday sale was on, I went ahead and purchased the system right then.

I bought a home security system for my daughter’s new home. I did some research and it appeared that Frontpoint was supposed to be the Number 1 in the area. I liked the fact that they had the stand-alone keypad and it wasn't wired. My interaction with the reps was okay. A lot of the stuff had to be done yourself. They mail the box and there was a lot of do-it-yourself stuff. My concern was it is for my daughter and it’s her first home. She may not be capable to do some of the stuff. The representative said not to worry about it and that they’ll walk us through every step of the way. He also said that he'll be my representative for life. I asked, "What if you leave the company?" And he said that he’s not leaving the company and to call him for anything I ever want or need.

Frontpoint helped me with the installation and with the billing as well. Installing it was pretty easy but I had some problem with getting the app connected to the network. Also, the remote unit could be a little more robust. I would rather have some sort of a touch screen and push button. But the cost to quality is excellent and we feel more secure with the system. We're satisfied with Frontpoint.

The home security system was for peace of mind and when I’m gone for a whole weekend, I would know if something happens, even if it was just a false alarm. I'd rather pay for a false alarm than file an insurance claim. Frontpoint is a good product but their siren is not very loud and their cameras are awful and a little bit more expensive. But their customer service is probably one of the best. I didn’t have to wait on hold very long and everyone there was really nice if you can understand them. I was with them for 10 minutes and mostly it was because I was asking questions about how their system worked. They were trained well in customer service. And they didn’t jump to conclusions or talked to me like I was dumb.

I used to rent and the owner had Frontpoint. The salesman talked to me about the standard discounts but didn’t go a long way of like what he could do and I believe that he would do to anyone. But it was good, it was really explained and everything got in time. And then the installation was somewhat complicated. There were some things like some of the sensors actually came with a wrong tag to them and so even though there is like the serial number and a big tag with it when the app actually said, "Okay, so now if you're ready, grab sensor number one and install it," and then I did it said, "Okay, I can't see that you did. Try it again. Open the door. Close the door," several times and then I realized that actually, the sensor that had the tag number one was actually the 12th. And so I had to rename it all and it was a little complicated.

I like the service recommendations online and the Frontpoint app itself. I had ADT a while back but we have much better service at Frontpoint. Primarily, Frontpoint reps were really helpful in getting the system set up, which was really good. We had a little problem at first, but they helped me through it. I've also had occasional false alarm and their response has really been good. I've been able to get through when I needed to call. Or if something happens here, they're usually prompt.

The representatives from Frontpoint are super pleasant, and it's their standout feature. I've made a couple of calls for different things, and they've been stellar. I don’t love the equipment necessarily, but as far as the set up process, I did it myself and it was pretty smooth. I'm also happy with the app. I could arm the system just by long pressing on the phone, and that's great.

I read really good things online about Frontpoint. Their representatives have been great and that was actually one of the main selling points, at least online, so it has not been a disappointment. I did the installation myself and the quality of the hardware is good. It was a bit expensive but at the same time, I'm getting good customer service and that can matter a lot, especially with home security systems. So, it’s fair considering everything. One time, I forgot to unlock my house and open my garage, and the system went off. Frontpoint reps called me in 30 seconds so that was cool, a good peace of mind. Their response time was incredibly appropriate. So far, they've done everything that I needed them to do and they're not overly intrusive, so that's good.

The people at Frontpoint were very professional and were willing to work with me and help me. They gave me some of what I was asking for versus just trying to sell me a bunch of stuff I didn’t need or want. Most of other providers were trying to sell me stuff that I really didn’t need. The installation was fairly easy since I work on that stuff every day. If someone didn't have experience in electrical work, the installation might be a little difficult for them. The features and the performance of the security system are pretty good, but if I had to do it over again, I'd go with the digital touchscreen. The phone app is easier to use than the wall panel.

I got Frontpoint because their system is fully cellular-based and I'm not at home really. The installation was easy and the system does what it is supposed to do for the most part. The only reason I've had to call Frontpoint was because I've received a strange message about communication failure. And I wasn't sure if that was going to be something which continues to happen with the system, whether it was generalized or whether it was just my system so I decided that I was just going to wait and see what happens.

I felt it was time to get a home security system then so I got Frontpoint. My interactions with their reps were great. Everybody was super helpful and nobody was ever put out by any of my million questions. They were always supportive and got me the answers I needed. Also, I did the installation myself. They walked me through it on the phone, which was great. Overall, they have a nice system and it's fair-priced too.

I travel a lot and I wanted something that we could monitor our home with. A friend recommended Frontpoint and the sales part was great. We bought our products on Black Friday and got a great deal on it. They had pretty much everything I wanted plus two additional things, and it was for half the price that we would have paid.

We had a home security system, but I wanted something to go with my wifi and I could do everything online. My friend, who also wanted to change his system, and I checked Frontpoint online and they had a reasonable pricing so we chose them. Their representatives were good and they helped me. I knew how many points I needed where I live, and I was able to customize my package. And then my son-in-law helped me install Frontpoint system. The Frontpoint equipment is okay and it's working, so far.

We just moved to a new house and it's big, so we wanna have a monitoring system and have it secure. I did some research and with Frontpoint, the monthly fees are fixed and I don’t have to worry about paying more when I add more devices. Plus, the devices are mine at the end of the day. If I decide to move to any other place, I just take my devices and put it in my new house. My interaction with the rep was very simple. I just needed the form correct and then once the rep called me, I asked a few questions about the contract duration, the ownership of it, the device and the installation fees. He solved all those questions and whatever the price. Then it was just scheduling the installation and the delivery of the devices for the next week or so.

We had a home security system before and it was just a hassle to use. It was mostly wasn't monitored. So we decided to get rid of it. There was some activity in the area that people were breaking into homes, so we picked Frontpoint this time around. It was very easy to install. We had a couple of issues that when we called, the rep walked us through it. There was an instance when the rep that a part was not working and he told us that it might be bad wiring, so he ended up sending us a new one. It worked out very well. We easily customized the system and it was very easy to install on the phone. We have a daughter that's in middle school, and she has it loaded on her phone, so she disarms it and arms it very easily. So it's really been really been good for us so far. We haven't had any problem with it. Overall, the equipment has good quality and the cost was very reasonable.

Someone offered a good review on Frontpoint so I figured just to wing it and give them a chance. I looked at other companies but Frontpoint's security system was easy to install yourself. They were also helpful on the phone and they answered all the questions that I had regarding smoke alarms, cameras and things like those. I told them what I needed and they offered it. Additionally, they gave us 60 days to try it for our office and see if we'd like it. Installation was super easy and very simple. The equipment is all just kind of intuitive self-stick wherein you could put it where you need it as long as you have an outlet and it works great. I’m very happy with the cost too. It seems that I’m paying for exactly what I should be getting for it. Overall, it's been a good experience with Frontpoint and I'd suggest this company to my friends.

I replaced my ADT system with Frontpoint mainly because Frontpoint's system is a wireless, cellular system. I customized the package to fit what I wanted. Setting the system up was easy and I could do most of it. I just put up the different sensors and checked them online if they were connected. I had a couple of questions during that time and the reps walked me through them without a problem. The cost of the system and the quality of the equipment are good.

I've been having some issues with Frontpoint and I'm still looking at changing security systems. First, my panel is freezing so that means that there's no alarm system sometimes as I walk in because it's frozen. But the installation was good. I just got some systems that were defective so I had to wait for a new batch or a new round but other than that, it was okay. Overall it was easy setting it up.

We moved to a new location and I purchased a home security system to feel safer. I like Frontpoint's cost so I went with them. Their reps were very nice, highly professional and were very helpful even though it's a self-install. The overall quality of the system is good and it makes me feel more secure.

I used to be with another company, who charged me more money by the time that I used their alarm and they wired the house. It's not convenient with them. Frontpoint is better and I’ve had a great experience with them. Their reps are very good across the board. Every time, when I call them, they ask me for service and I explain to them whatever I needed. The installation went easily too. Plus, the features of the system are very good and are working well.

My son researched on the internet and dealt with Frontpoint. He had a really good experience with them so I went ahead with them. Their reps seemed like part of the family. The young fellow that I talked to was named Kevin and I bought from him. I'm 62 years old this year and I could mess up a computer no matter what it is. They walked me through and helped several times when I tripped the system when it wasn’t an actual alarm.

Frontpoint seemed to have a decent rate and when I looked at the ratings, they were rated high as compared to a couple of other companies so I went with them. Their reps were really helpful. I installed the system myself and the experience was a little tricky in a couple of places, but I got it figured out. There were instances wherein they called because we were stupid we didn't always turn the alarm off and their response time was awesome. The response time was quick and we were happy with our Frontpoint experience. I would tell my friends to go with Frontpoint instead of ADT because ADT is trying to rip you off.

I wanted a security system and my daughter told me about putting a Frontpoint unit in for herself and I liked the fact that I could do it myself. Installing it was very simple and I just followed the directions. It was step-by-step and the instructions were good. The reps were courteous and very good about answering my questions and helping me out. Plus, they’re good on the calls. If my alarm goes off, they call me quickly. I customized my package and if the area I was trying to secure was large, I did the glass breakage, but if it was a door then it was the little door thing. The features, as well as the smartphone apps were good and the cost was fair. Everything’s been great, I feel safer and I’ve put in another unit since then in a rental property.