Frontpoint Reviews

We live in a bad area and for security reasons, we decided to purchase a home security system. Frontpoint has great customer service and the rep showed good hospitality. I did the installation and the instructions were self-explanatory. It was an easy set-up, but I wish all the features could have been enabled. I have a video view and a status view that are not enabled. I also saw that Frontpoint took some money out yesterday, but I’m having problems with my alert equipment. The whole system is not working anymore, so I have to talk to them. Everybody should have a security system, and Frontpoint has a good price, but it could be a little cheaper because the system is only alerting if the system goes off.

Frontpoint is my first alarm system. The sales pitch that they gave convinced me. I installed the system myself and the instructions were not very difficult at all. The rep walked me through the installation process and how to customize the alarm system on certain parts of the house. At night time, I would also set the alarm to be secure but the motion sensors are in a specific area that we won’t go down to, unless the alarm is triggered. Also, the people from Frontpoint were on-point because they follow-up with me.

I bought a house and I wanted to put some security system in it because I wouldn't be living in it for about a month or so. I was trying to get a quote and Frontpoint called me right away. Their reps are pretty friendly, knowledgeable and I like talking to them. The installation was just basically plug and play. Their reps walk you right through it and it’s simple to follow. I like the features of the system and it is monitored. When anything is wrong, I can get it fixed right away. I like the smartphone features too. It’s convenient. I could unlock or lock the system and turn on the light with it. I just wish the system was a little cheaper. Other than that, I feel safe with the system. I drive a truck so I’m away from home most of the time and I feel comfortable that my family is safe while I’m gone.

My dad has had Frontpoint for years and has been happy with them. He feels like you get a lot for your money with them. When we moved into a new house, he surprised us with a Frontpoint security system as a housewarming gift. Their reps have all been super-duper friendly. We’ve had to call a few times and have been really happy with them. The person I called when I needed help during the installation was really helpful. The installation was very easy and the app was also great.

We're getting older and disabled and so much seems to be happening around the world where people are breaking in and doing things. We need help if something happens and getting a home security system is a way to guard against some of it. We started with another home security company, and I loved the system but the people working with it and the company was not right so we switched. My husband went online and checked out places then he picked another one then he saw Frontpoint and he switched.

I’m working an hour away so I wanted to be able to make sure that my house is secure when I'm not there. Frontpoint was rated as the number one self-install, so I went ahead with it and gave it a try. The installation was fairly smooth. Their reps walked me through the app and the app guides you through the set-up. It’s pretty straightforward. We had a few challenges with one of the glass-break sensors not registering. It was fine once we got that figured out. But we apparently had to do a certificate with the city. I got a lot of calls the first two weeks from Frontpoint asking if we wanted to get our system set up or put in test mode, but I don’t wanna get fined from the city because they haven’t told me that my certificate has been completed.

I have a vacation rental that needed monitoring. Someone referred me to Frontpoint and I got a home security system from them. The reps were a great help and the interactions that I had with them were good. But the installation was hard since I’m tech-challenged and I couldn’t do it. I had to have some people come in and take care of it for me and a rep walked them through it.

We bought two Frontpoint systems for two different houses. Their representative was okay but the follow-up could have been better. Also, some of the information he gave me wasn’t in any real-life application. Furthermore, their reliability is bad. I’ve been having numerous trouble with the system. Different sensors will kick out at very different times, will go offline, and then wouldn’t come back up. I've had different technicians where I got good and some horrible interactions. I call for tech support and some are very diligent and told me that they would send me a complimentary long range sensor and they would just swap it out with our standard sensor. But the guy I just talked to on Saturday said that they were gonna charge me. There's just a wide variety of policy and procedure, and at this point, I wouldn’t recommend Frontpoint to anybody.

We were required by our home insurance to get a security system. The system has to be wireless and it seemed to me that Frontpoint was what I was looking for, being portable, easily configurable, and easily movable. The interactions with their customer service reps were great from the beginning. They were very helpful and they follow-up. So, I was pleased. And if I have any questions, they respond quickly. I went for their basic package and I’m okay with what it came with. The equipment looks solid to me. Also, I did the installation of the system myself and it was easy to do. I then called them and we tested it out. Frontpoint is great and we love them. People should try it out and check it out for themselves.

I’ve always had a home security system and Frontpoint is much better than the other security providers that I've had. I like that I can control the system from my phone and I can always see its status. I’ve always had a wired security system and the sales guy was really knowledgeable and explained their system well. He told me how everything was gonna work and when I was gonna get the stuff, so there was good expectation of what I should be receiving.

I talked with people at Frontpoint and I liked the fact that I didn't have to have my own Wi-Fi network. It came with theirs, so I didn't have to pay for Wi-Fi to have the Frontpoint system. I purchased it around February or March. I talked with someone there who was very good and she walked me through. I got the things I needed and even so I may add some things to the system. Their rep helped me purchase the things that I got.

I bought a house and it was the first time I needed a security system. I ended up going with Frontpoint because I liked their customer service better than a similar company I talked to. There was no pressure, which was opposite to the experience I had with other companies where there was so much pressure. I had one company sending me three emails a day after our first phone call, and they would not stop emailing me even though I kept telling them I already purchased a system with someone else. It was annoying. The Frontpoint reps were helpful and informative. They also did a good job of selling the products without being annoying, which was good.

My husband was researching and he thought that Frontpoint was the best one for the money. Frontpoint worked with us really well and everything seems to be doing what it's supposed to. We have set our alarm off and they have called right away, and that's a lot better than what I had in the past. Everything that I've encountered so far has been great.

We purchased a new home so we wanted to have a security system in place. We went with Frontpoint because of their monthly rate and a guy got us set up with everything when we initially got the service. He was very accessible until we actually received the equipment. He had told us that we were gonna receive the touchscreen keypad but we didn’t. And once we got the service, I could never get him anytime I tried to call so we never received the touchscreen keypad. But other than that, the experience was good. We got the basic package and we did the installation ourselves. It was easy and the system is now serving its purpose.

The Frontpoint sales reps were helpful, and the installation was easy. The features are decent and the quality of the equipment is good. But the cost is more than what the quality is. Also, the technical support wasn't the best. We're still having trouble with our glass break monitors. They seem to be too sensitive. We're considering switching to SimpliSafe because the rates are cheaper and they offer about the same as what we have now.

I found Frontpoint on the internet and it sounded like a good outfit. When I called them, they sounded like they were pretty responsive and competitive, so I went with them. Their customer service reps score very high, as well as the self-installation. The overall functionality and performance are good, too. However, I am just not sure about the three-year contract. It would be nice if they had a one-year contract, too. But, it's all good. I'd recommend them.

We got the Frontpoint system for a retail space considering its ease of use. The installation was also very simple. After the system was shipped to me, they walked us through the process. We have separate cameras that I monitor myself and the alarm system. Everything has been good and I would definitely recommend Frontpoint.

I needed a home security system quick. My other one, ADT, had let me down and wouldn’t come and fix the system. We searched on the internet and tried Frontpoint. I tried a couple of others and asked a few questions, but I liked the way they answered and the way it was set up and the way it could be set up without waiting on technicians to come in. I called Frontpoint and they set me up the next day. I got a kit in the mail the next day over mail and installed it myself. The installation was very easy and I spent less than an hour doing it. I had a system in there and I knew how it worked.

We purchased a Frontpoint system for security. We did a little researching online and we liked some of the stuff Frontpoint offered and their product. The installation went well. One guy that was very helpful when we were having a little trouble hooking it up originally. Also, the instructions were good but they had missed something they had not sent us. However, everything was good once we got that straightened out. They did a good job fixing that too. The quality of the system has been fine and the cost is reasonable for what it is. The system seemed like a good fit for us and since having it, my wife and daughter feel a little more secure when they're home alone.

Frontpoint is a great company. The rep I dealt with answered all my questions and explained everything very well. It was very easy to install the system and everything was good. The features are pretty good, and the smartphone features are great.

I have been using Frontpoint's home security system since May. I was comparing online and looking at reviews. It looked like Frontpoint had the better reviews, so I went with them. Their customer service reps were really nice and while I had to do the installation itself, they helped me out over the phone when I had difficulty. I was able to install the basic package in an hour. One time, I had an experience with the smoke detector. It went off and it actually alerted the fire department who came. I thought that was quick although it was a false alarm. Other than that, I don't like the two-year contract part. I also feel that the payments are a little bit higher than ADT.

I have a new house and I needed a home security system. I googled some of the top home security systems and Frontpoint came up with a really good rating. The young man that I talked to there did an absolutely stellar job at explaining everything that they had and how much it was gonna be. He was extremely cordial and knowledgeable. We had to call him about a few things and he always had time to help us figure out any glitches that might be going on. Also, the system made our insurance go down. By coupling our home insurance and car insurance through the company, we saved money. We’re saving more than we would be spending without a security system. It's about $20 a month but $20 a month is $20 a month. The cost is extremely reasonable too. It is a little bit less expensive than some of the other ones but being less expensive does not mean that they're lower quality. In fact, Frontpoint has been a really good thing for us to have.

I got rid of the landline phone and Frontpoint is the first cellular system I've used. I went with the standard package and my experience with the reps has been okay. The equipment sticks on contact but if you mess around with it during installation, they're not gonna stick so they could be better. Also, I have a cellular system with my business that was tied in with the system that I had but I assume Frontpoint is not able to do that. Overall, although I'm still up on the trial run with Frontpoint, my system has been working fine so far.

I wanted to secure my home and when I was shopping around, I had three different appointments with ADT-based companies. They all gave different pricing and I was not too happy with that. Compared to them, Frontpoint was the most straightforward and their cost was much easier to figure out and to justify. So, I went with them. I had positive interactions with their sales team and customer service department. I needed help with adding additional hardware to my home system because I did not purchase the additional hardware through Frontpoint, instead, I found a bulk set on eBay. And their customer service reps walked me through how to add that to my system and get that all configured.

We have been using Frontpoint for just a few months and their cost is comparable. We used ADT for almost more than three years and I wanted to try out something different this time. The main thing I liked about Frontpoint was that it was a peel and stick, so we can install the system on our own. However, for almost a week, I'm getting an email every morning that the main unit reported a low battery and it's always detecting during the midnight.

Frontpoint had really good ratings online. I googled the top 10 security systems and they were one of them. I used to be with ADT and Frontpoint's price point is better. They are also very responsive and ADT is not. They also have a direct contact with firemen and police, and ADT does not. Reshawn, Frontpoint's rep was very thorough, helpful and kind. He made me feel comfortable. Normally, I am not down with signing in the contract, but he made me feel okay about it. I received the equipment in the mail. I installed it myself, which says a lot because I’m not very IT-friendly. The step-by-step process was super easy. Installing the peel and stick sensors for the door was very easy as well.

My work purchased the Frontpoint system and the way it was set up there, I could control the system off of my phone and that it would alert me that way if anything were to happen. The Frontpoint rep whom I originally spoke to and got it all set up was super helpful and he really worked with me and with my purchasing department at work. He was there and he answered all my questions as far as setting it all up and getting it all up and running. The Frontpoint reps were good. Every time I had a question, someone was always there to answer it.

There was a lot of crime going on, and I thought it would be a good idea to get a security system. I have a system years ago, but I stopped paying for it. Then I thought, "Maybe I'll just get a whole fresh one." And that's when I started doing all the research. Vivint has an appointment set up for a certain day that they were supposed to come out and they canceled it the last minute and said they couldn't come out. They had annoyed me. Then, I called Frontpoint. At first, I was intimidated by the do it yourself type feel. Still, I decided to give it a try and I was just really impressed with all the reviews -- they even did better in the reviews than Vivint.

I needed a device that would allow me to capture a video or to look at video for a place of business. The building is relatively secure but I just wanted to make sure that I got an alarm and a way to look at it if I had trouble, especially with fire. I searched around and Frontpoint was the first one that called me back when I had some questions. Their system is a little pricey but it works fine. There were a couple of things about the door sensor and the fire alarm though. The sticky tape didn’t really work very well, which was a fail for me, but I got some screws and the fire alarm is now screwed onto the wall.

We've had a good experience with Frontpoint so far. We got it after we were robbed while we were gone. Their price was reasonable and the customer service was good. The representatives were able to answer my questions. They did a good job. My husband and I teamed up on the installation then when I needed help, Frontpoint gave it. We would recommend them.

I've used Frontpoint at a different residence and my experience has been good so I got them for home security again. Everything was self-explanatory. The installation of the system was easy. Everything was perfect. I like having Frontpoint in my home. I use the smartphone features and they're good. They do what they need to do. However, the keypads do some of the things that I can’t do through the app. Like if I arm away, I wanted to do it silently but I don’t know how to program the keypad to do that specifically. I only use the keypad to disarm and that's it. I would also love it if the whole thing was cheaper but the price is reasonable for what we got.

To make my family feel safer, I purchased a home security system. Frontpoint had offers at the time to start off and they were rated the highest when I was doing my research. The gentleman rep was really nice, helpful and detailed. He made me feel comfortable about ordering my system after I spoke with him. I received the box and everything was easy to set up. The installation took about 30 minutes. The email to help me out on getting it installed came after I was done with it, but it was to tie any loose ends that I may have missed.

I have used ADT before using Frontpoint. I Google-d the best home security company and they popped up. The sales and customer service representatives were excellent. We are big on customer service at my job, so I know the different techniques of customer service. They are better than what ADT had. I also looked up Vivint, but Frontpoint is more user-friendly. My ex-installed it and she helped me put it on my phone, so it was easy. I'd recommend this company.

I talked to ADT and I was not happy with their approach. I asked them to come up to look at the house and give us a price, and the guy came up in a truck and thought he was gonna install it all. He said that it was the way they do it. They would put the system in and then tell me how much it is. I told them that we were not doing that. I ended up calling this guy’s manager and he told me the same thing and it got pretty heated, so I walked away from them.

Customer service ratings led me to go with Frontpoint. It is 100% better than the one I used previously. Their customer service is a whole lot better. They can answer, you're not on hold for a million hours, and they walk you through any problems, it is just totally different. However, the installation was not as smooth as I thought because I could not get the sensors to align, but after talking to the rep, then they included several different test strips, which was a good thing. The installation was very easy once you really figured it out on how to get the door sensors to align. But figuring that out, you might need to go in there and do it a couple of times, so you do not wanna run out of back-up stickies.

The Frontpoint sales rep did all the front work for us and it was upfront and fast. Frontpoint's system was easy to install. The problem is we forget to disarm it a lot of times. I set it off one time so I disarmed it but Frontpoint didn’t send anybody. My daughter got an email saying that the alarm was set up. She thought she was gonna get a call if anything happened but she didn't get one. We might have been in her house, that’s why I set it off. But she knows we’re here, so if they call her, she will tell the people at Frontpoint to not bother about calling anybody. I would recommend Frontpoint to others.

I wanted to provide some security to my family and did some research. Frontpoint had a very good rating and they had awesome customer service. The system was easy to set up and their customer service was very responsive. Plus, they don't have any hidden fees. However, some of the home security equipment and the signal were not very stable. Sometimes it will give you misinformation. For example, I use the auto lock system and once a week, it will remind me that I did not lock my door when I did lock it. So I'm not quite satisfied with Frontpoint because some products on their system are not very compatible.

Overall, I’m not very satisfied right now with Frontpoint. I’m paying $50 a month and I’m hearing other people saying they’re not paying that much. There were levels depending on the size of your home but I only have a little apartment with less than a thousand square feet. I thought they had quoted me $39. If it was gonna be $50, I probably would’ve looked around. This other company, SimpliSafe, has $15 a month for around-the-clock protection with no long contracts, no wires, no install, no annual contract, while with Frontpoint, I'm now on a three-year contract with them. I should’ve checked around a little more and perhaps I just didn’t understand when I signed up with Frontpoint. When I signed up, it said 30-day risk-free and plans start at $34 .99. That was what I saw and I didn't go for a higher contract at all.

One of our neighbors was recently broken into, so we thought we needed to purchase a security system. I researched what was out there, saw their different plans and prices, and we chose Frontpoint. I like that everything is to be controlled from my cell phone and it was a big bonus for us that it wasn’t a super expensive plan. Furthermore, I've had really good interactions with the reps. The people have been super nice and kind and really great to work with. Unfortunately, we had a strange miscommunication where the rep gave some misleading information. It was a bummer that we had to go back and forth to work out a plan that works for us. It felt kinda shady, although I really don’t think that that was intentional on the rep's part. She was only trying to be helpful.

From reading reviews and what they cost, I got a security system from Frontpoint. My father also had purchased it before me. The installation of my system was easy and didn’t take long. My brother gave me a hand, so that made it easier with somebody running the phone for the app. Frontpoint's reps have all been good. I’ve had a few false alarms and they’ve been prompt in calling me. At the beginning, we had some issues with air coming off, and we got that resolved. We also got a couple of bugs worked out in the beginning.

I needed to put a home security system in my mother’s house after she passed, and I needed one that wouldn't be hardwired. I read an article about Frontpoint and they are higher rating-wise compared to other companies. I had an easy interaction over the phone with the representative who was real friendly and helpful. The installation took me about 20 minutes and I had no problems with the instructions as they were easy. The system works great and its features serve my needs. There are more sophisticated systems or cameras, but the basic system is all I wanted. We also wanted the cellular-based system because I live remotely away from my mom’s house. I use the smatphone app exclusively. The cost of service is good and I've had a good experience with Frontpoint. I'd recommend them.

I wanted to keep my house safe since I live by myself. I looked at the reviews and Frontpoint's looked good. I was also told that I could keep the equipment. So, I went with them. The reps I spoke to were very friendly and helpful. They answered all my questions and gave all the information upfront. Then the installation was very straightforward and I could do it, so that was perfect. The system is doing a good job so far and it has the things that I need without any of the extra thrills. I also use the smartphone features every day and I like it because I can arm and disarm my security system with my phone. It makes it easier to go in and out. People should get the Frontpoint system. The equipment is heavy-duty and the cost is not any higher than it needs to be.

My son got me and my wife a Frontpoint system as he has one himself in his residence in DC. The features have been very good. We have the cameras and we utilize those as necessary. The features of their smartphone app are very good too. However, when I go into the system, like to disarm it or check something, I have to enter the code again and I don't know if there's a way to bypass that.

I liked Frontpoint's pricing and we got their system for protection. We set it up and it was pretty easy. The instructions were pretty good. But I don’t like that the alarm had to talk so loud about me setting the system. It does that for 50 or 90 seconds and I've been trying to see if I can mute that.

My insurance made me get a home security system and they also gave me a deadline. When I tried getting other insurance that didn't require it, it was almost impossible. So it became a timing thing, where they were gonna cancel my insurance. I went to Frontpoint and they were great because they overnighted everything to me, and I could set the system up on my own. I had it on my app and everything was easy to set up and working well. The only one thing that I didn't like was the long-term contract. It would be great if they could make it short-term. I would rather not have a home security system and I was forced to have one. Nevertheless, I'm satisfied with Frontpoint. Going through the experience, if people are caught in a bind, Frontpoint is great. Everything stuck to the walls and I didn't have to pay a crazy amount of money.

There had been tons of break-ins in my old neighborhood, and Frontpoint seemed like it was a good company and I liked their cost. However, the installation was very frustrating. I had to stay on the phone with the Frontpoint service representative. It would not read the doorways, and I ended up having to tape the magnetic strip with plain masking tape, which looked horrible, and it kept falling off. They tried to give me a solution using two of the different stickies to make it a little bit deeper, but it wouldn't work. It wouldn't read, and besides, doing two of them looked pretty horrible too and wasn’t stable. Also, I didn’t realize it wouldn't work on the sliding door in the back because of the way the door was mounted.

A home security system was required by the home insurance company when we bought a new house. Frontpoint was rated really well online. We got our home security system from them and the installation was straightforward and very easy. There was a number of phone calls back and forth to get our system tested out, and the reps are very helpful. Also, I needed to get a certificate to present to my insurance people in a really timely fashion, and they were really helpful at getting that done really quickly. Our system's features are kinda what I expected. They’re good. There’s an alarm every time you open the door which is good and handy because I have a 3-year old who sometimes sneaks out of the back door.

I own a recording studio and one of my ex-partners is a meth addict and he broke into my studio three times within the past year and stole equipment. The second time that he got in, I did research and Frontpoint was number one across the board on every review or list that I witnessed for customer service and for quality of equipment. Their price was $5 more expensive than ADT, but judging from what other people were saying about their equipment and the customer service, I was impressed enough to go with their system. Then the installation of my package took me not knowing anything about installing security systems all of 20 minutes. It was really easy that a six-year old could set one of their systems up and get it running.

I signed up for Frontpoint and I installed the system as a first time home buyer. The system itself was good and the customer service was good. I sold my house and moved into a condo with 24hr security. When I called to cancel the service they said I signed up for a 3 year plan and I had to pay all the months of service regardless if I am using the system or not. I thought I signed a 1 year plan. Please be careful of the deceptive contracts. I am planning on buying a house in a year and I was going to use Frontpoint and I have friends who are young professionals who are buying houses who have asked for my advice and I cannot recommend Frontpoint. With so many security options to choose from, Frontpoint has lost my futures business as well as my friends.

I was supposed to get a home security system from ADT because my mom has them and I thought that we could just have the same thing. However, they did a bait-and-switch technique on me! I was pissed at them. We already looked into Frontpoint by then and we thought they had a good price and so we decided to go back to them. They're priced around the same as the big ones and the cost is definitely worth it. They also gave us a good deal. I ended up with their basic package but I like that I can expand it further if I want to.

My experience with Frontpoint has been good. I needed protection and when I was shopping for a home security system, their customer service was very helpful. They have also been very polite and nice. The system was easy to set up and the whole installation went well. Frontpoint walked me through the whole thing step-by-step. I'm very satisfied with what I have and its quality, and the cost of the service is fair. When my alarm goes off, Frontpoint's team calls me within seconds even if it was triggered by accident. They're very hands-on. They make sure that I'm satisfied with whatever issue or question I have before I get off the phone.

I feel a lot more secure since having the security system from Frontpoint. I got a security system to keep my home safe and I went with Frontpoint because of their system's ease of use as well as its cost. While I had some trouble getting the sensors to attach to my door, I talked to their technical service people and they helped me out. So far everything is working fine. I have no issues to date.

We have a place in Baltimore and in Trenton, New Jersey which are both higher crime areas. When we bought the house, we inherited a security system contract that the previous owners had in place but it was old school. It’s not web-based where you can control it on your phone, so I wanted to upgrade it to something that you could set alarms remotely. When I added a second Frontpoint system in Trenton, I was confused as to how to control both of ‘em on the same app and I had some very helpful interactions with the folks at Frontpoint to help me set that up.

Frontpoint's price was lower than the home security provider that I had before. Their reps were also pretty responsive and knowledgeable about their security system. I did the installation of the system myself, but I was on the phone with the IT for installation should I had to call somebody to do the installation. Then we had trouble having the door alarms connected up but we finally figured it out.

We had just bought a new house and decided to purchase a home security system. It's better to be safe than sorry if there ever will be a scenario. I browsed a little bit on the internet and with Frontpoint, I liked that I could install the system myself and purchase as much or little as I wanted. There was a short call to get everything set up in their system for me, and then the rest was delivered. And I went to a website and set it up, and it was good to go. Everything was activated right away through the website, and all the equipment that I purchased was in good shape.

With Frontpoint, I could buy my own equipment. I also like the feature where the system was hooked up through the towers instead of the landline. That way, if I lost power and somebody tried to do something, I’d still have an alarm system. Everybody I had talked to from beginning to end was great. I had some questions on how stuff works and they were very helpful. They explained things very easily. Then I installed the system myself. It was very easy. The equipment came with good instructions and everything worked like it was supposed to. We like all the features too. They're very good. My wife specially likes the feature where we can communicate through the camera to my kids. We can watch and check on them and the dogs. I have also recommended Frontpoint to several people.

I went online to check on different security providers and I saw Frontpoint first. It was easy to install the system, but there were little parts that they implanted on the doors and some of the sensors were pretty much broken. Two of them did not work. I got the regular system and I didn’t know that opening spaces work on doors. The interactions I’ve had with their reps were very comfortable and good though.

My father wanted me to have a security system because I relocated to a different state and I'm staying by myself. Frontpoint's system was cheap and the fact that I can have access from my phone was really important for my father, so I went with them. The rep was extremely accommodating and informative. He explained the product and told me how long I could have the system before I could transfer it. He also gave me his direct line when I needed to call my father to make sure that I got all this done.

I had a good experience when I purchased the box initially from Frontpoint. The installation was pretty easy and the smartphone features are easy to use. The equipment has good quality, and it's value for money.

Everybody I talked to at Frontpoint was real helpful. I ordered the wrong product for the garage and they told me I can send it back and order the long range ones, but I decided to just keep it and just order the long range ones. One wouldn't connect and they walked me through it and sent me a replacement since it wasn't working. The installation was pretty easy and it took me about half an hour. I have the camera system and I like the features included in my package.

Frontpoint is a great security system and I like it. The features and the quality are great as well. I’ve had it for many years and it feels a little better. My interactions with the representatives have been great as well. I’ve already recommended Frontpoint to a couple of people.

I have had Frontpoint for 18 months, and finally just cancelled to move to a simpler system which does what it describes for much less money. The Frontpoint system initially looked good, nice app, nice words, but over the course of 18 months the system went down, doors went out of detection, but one of the real problems is that it just doesn't work. I have had multiples false alarms, and the headquarters doesn't receive them. They have never called back, I call into the system and tell them it is false and it is like "we didn't receive it." I allowed one to go through for over 10 minutes and nothing.

I have been using Frontpoint's service for eight months now. Installing the system was easy and the instructions were detailed enough. However, some of the door closures didn’t allow for a gap. I had to rig my own system and stack cushions on top of cushions in order for the sensors to meet because of the recessed door. They don’t accommodate for that. Moreover, the door keypad didn’t fit my door. I would have to get a whole new door, so I had to return that. Also, even though they say that you can put the security camera inside and point it outside, there is a major glare on the window and it doesn’t allow you to see anything at night. I took that back ‘cause I didn’t have anybody to install it outside for me.

I got babies so I wanted to purchase a home security system. I was gonna go with a different company, but Frontpoint seemed to be a little cheaper than everybody else. I also like that it’s wireless. The reps at Frontpoint are helpful. They were friendly and whatever I asked from them that I needed help on, they’d help me. I like Frontpoint. It lets me know whenever my daughter opens up the door. They actually threw in a camera and that’s with no extra charge.

There are some other systems where the hardware is better and initially, I was a little hesitant on going the do-it-yourself installation route with Frontpoint. But after reading some reviews and hearing how simple it was and that they have like really good customer support, I went ahead with it. The installation ended up being really smooth. It was much easier to install than one would think. Plus every time that I called them, someone picked up promptly and solved my issues super quickly. Dealing with Frontpoint has been one of the best customer experiences I’ve ever had with any company. Customer service is what sets Frontpoint apart and overall, I’m happy. I would definitely recommend it.

I like being able to arm my house from my iPhone and see through the camera on the doorbell. It's a great feature. Our old system was not up to par with what Frontpoint is doing technology-wise. Also, when we were shopping around, Frontpoint had a good price and ease of access. Dealing with their reps also went very well and we liked them a lot. We were able to customize our package and the installation was very simple. If I had any questions, I was able to call in, and they were able to give me answers quickly.

I like the features offered in my Frontpoint system. Their representatives are always great, too. Everything’s good.

We have a very large house so I wanna get security and protection and peace of mind. Frontpoint was ranked number one on the list of all the security companies in an article in the Kansas City Business Journal. I did my research and they seemed like a good company to work with. I talked through all the windows and doors in my house with sales and they made a recommendation on the number and type of sensors. From there, stuff was sent to me. We installed it and all went as planned.

A security system is something we're used to because we have other residences that have security systems. This time, we went with Frontpoint because the system, which can be self-installed, is installed faster versus calling somebody else for a bid. The installation was fairly easy but there could've been more detailed instructions. Other than that, the customer service was good. The quality of the equipment is good as well. We've been pleased so far and it seems like a good value.

We just moved into a new house and the system that was in it was outdated. So, I looked around at different systems and Frontpoint got some good reviews. I also liked their customer service and being able to install the system myself. Setting the system up was easy. I had everything up running within 45 minutes. I had a difficulty because our cell signal was weak. And so, in order to get the system to really work well, I had to purchase a network extender from Verizon. I had once sensor for the AC power plug-in thing that did not connect properly with the system and I had to end up sending it back, but Frontpoint sent me a replacement for it. There was once when we may have falsely tripped the system and I got a call 10 minutes later to see if everything was okay. Overall, I'm very pleased that the system is very easy to maintain.

I travel a lot for work and with my wife being home, I want her to have peace of mind so we bought a security system. The previous house that I had in Massachusetts had a system in place with Toll Brothers. It was part of the contracts but when that ran out, I was researching for someone that would be a lot better than the one that I had in place. I was just Googling who were the good systems out there and I kept seeing all the good reviews about Frontpoint.

I purchased a home and, given the reviews, I went for Frontpoint's home security system. Their reps were very helpful from the initial setup, to subsequent purchases as well as handling issues that arose. Frontpoint basically has three tiers of price points for the packages and I picked one of them then did the installation myself. There weren’t any instructions though, so I had to go online. But with the exception of the light bulbs which I never got to work, the installation was easy or I would call them up. They gave fantastic guidance and they helped every step of the way. And then, they also credited me for the light bulbs, which I purchased a lot of. I've had one or two issues with their equipment too and when I called the tech support, their answers didn’t make sense. But other than that, everything’s been fine. I use the smartphone features all the time and I like the video feature as well as the on and off feature.

We were living in a bad area so I decided to get a home security system and after calling a couple of places and speaking with different sales reps, we liked what Frontpoint had to offer. Installing their equipment was super easy. Everybody that we ever talked to from Frontpoint has been courteous, polite, very informative and helpful. If you are looking for a good security system and peace of mind, go with Frontpoint.

I travel a lot and I wanted security for my wife and baby at home. We had ADT in our house in Raleigh and when we moved, I wanted to have something that my family could activate conveniently. We also wanted something that we could have more access to remotely through cellphone service. We ended up with Frontpoint and I was very satisfied with the initial discussion I had with them when I placed the order. I called them and we discussed what my options were. They were very informative and clear on what to expect such as payments, the equipment we would be receiving and the type of system it would be.

I got a security system for personal reasons and chose Frontpoin based on the research I did online. However, the security system is chintzy and I've had some issues with the way that the sensors were attached. I've had to go through a lot and I need to go purchase my own stuff. It was not exciting for me because the way the security system was attached doesn't give me the peace of mind it should. I've had them not working certain days so we detached them. I have to repair walls and move the sensors. Other than that, having the system is more important to me than all of that and Frontpoint is doing exactly what I need it to do. I'm happy with it.

The rep that I spoke with at Frontpoint was very nice, and it took me 15 minutes to install the system. My kids were the ones that wanted me to get this, but I decided after two months that I really didn't need it. I live in a gated community and my neighbors look out for me. I called Frontpoint and I was told that I was locked into a three-year contract, which I couldn't get out of. I was a bit disappointed about that because now I'm paying for something I don't feel I need.

I've had an excellent experience with Frontpoint. I'm a widow and I bought a house and I wanted to feel secure, so I decided to get a home security system. It was really easy getting a system from Frontpoint. I talked to somebody and then they helped me. I installed the system and it was also a very easy thing to do. My system is perfect and I love the features I have on it. With it, I feel so secure that sometimes I forget to put it on at night.

Anytime I've had to call Frontpoint, it's been pretty quick. The smartphone features are convenient and responsive. Also, the installation was easy enough. However, I would like more modern-based stations, plus the cost could still come down a tad. Overall they're pretty professional and I feel more secure with them.

I was told that there were specific benefits to having Frointpoint but I was not as pleased with it. I wanted to cancel and was not able to do so because it was slightly outside of the time frame for cancelling. So I'm not very thrilled with Frontpoint. The customer service reps were very sales-oriented and I was told there was nothing that they could do unless I was willing to pay the remaining balance, which I was not willing to do.

The system works just as advertised and it works just the way I need it to. I can also check my system from my phone when I’m away from home. So I think that feature works really well. I will recommend Frontpoint. The directions for the installation were also simple to follow and the representatives have been professional. They’ve answered all my questions and everything has been good.

Frontpoint's service and product are what they said they're gonna do. It's fairly easy once I figured what to do. The basic app on the phone where they wanted me to put the sensors on each window and then open and close them in order to make sure that it was working was, in my humble opinion, absolutely garbage. It was not very responsive. It kept saying, "Can't find the sensor." For somebody brand-new trying to use Frontpoint's stuff, that was frustrating, and I almost shipped the whole thing back to them. I finally got on the third try, and somebody at Frontpoint said, "Don't do that. Go to our website, go to XYZ on there and list all the sensors via the name you want and everything, then put them on the windows, open the windows, go look at your list, Make sure to open and close it, make sure it says close on the computer, not on the cellphone." And, it worked perfectly.

My experience with Frontpoint has been pretty good so far. When I looked online, I looked at the top 10 companies for home security and they were number one or two. When it came to sales, they were very helpful and didn’t seem to wanna sell me anything that I didn’t need. When it came to customer service, they answered the phone within seconds when I needed to install it. I never really had a problem getting on the phone with them. The installation was pretty easy. I’m pretty handy so I knew how to do it. I called them once because I wasn’t really sure how to put the door sensor on but they helped me through it. I connected my nest in my house, my thermostat to it. The smartphone features are very user-friendly too. I’d recommend Frontpoint.

I had a security system through SimpliSafe, and they upgraded the system to some features that I would like. However, they had no upgrade path so I got no credit for being an existing long-time customer. At that point, I was prompted to start checking all my options. I did web searches and saw good references to Frontpoint. They also had quick responses to my calls so I decided to go with 'em. Moreover, I liked the idea of combining the security system with the home automation capability. SimpliSafe did not have that.

I switched to Frontpoint from ADT, but I feel ADT was better. When the light went out with ADT, they had an extra battery and they had a natural battery that will last two to three days. But with Frontpoint, I'm not sure when my light went out on the house. When the light went out on the whole property, Frontpoint seems just turned off, and I didn't get any alarm going on. Also, the installation with Frontpoint was a little bit difficult and I had to call customer service and they helped me through it. The quality of the system is all right overall but I kinda regret going with Frontpoint.

I live alone, and I didn’t know who was coming to our house any time of the day so I wanted a home security system. The salesperson, Don, was really nice and as I was talking to him, I didn’t wanna talk to anybody else. I called customer service a couple of times to ask questions and they were all helpful, too. I have the cameras inside the house so it was pretty simple to put up. It was two steps and I was done. I use the Frontpoint smartphone app every day and I like it a lot. It's my key to the house now. It tells me when the cameras go down and when they reconnect as it keeps me updated.

For safety, I decided to get a new security system. I thought Frontpoint had more to offer, but apparently, that wasn't the case. And as far as customer service, they don’t call and check to see if everything’s okay when my alarm triggers. That is a negative for me. Although, the customer service reps are on point when I talk to them and explain what was going on. They took care of the problem immediately. But I shouldn’t have to call every time I have an issue, like when my alarm triggers and they did come up on their computer.

I've had a pleasurable experience with the customer service at Frontpoint. I chose to work with them due to the user reviews that I found online. The installation of the system was easy and it took an hour to get it set up and running. I picked the features that were offered in my system and I'm happy with them. Also, I know when the doors are open, which is nice.

I was changing over and I was looking for a company that was gonna agree with the home security system that I already have. In an online sale, somebody said that Frontpoint claimed that theirs was a newer system. I talked with Frontpoint's sales staff and they were really good. I asked them all the questions, such as whether my system would meet up with their system, and it did. Their system matched perfectly with what I had. I was able to retain my sensors and put their new sensors up. I installed the system myself and it was simple as I was a licensed electrician. Also, the staff brought everything right up front and there were no surprises. They told me what it was gonna cost. Then, I was going through a window transition and I told them I could only put partials on until I got everything in and they went along with everything I was doing.

Frontpoint's technology was really good and easy, and when I was shopping, the price was way better than the others. I called and told them we were looking for a system. We moved into an up-and-coming neighborhood and thought we needed to be a little safer. I did my research so I knew what I was getting into, but I told the guy I was talking to that the price was a bit much. He told me he'd give me $300 off if I signed up right then, and I told him that that sounded great. I got a huge discount on the initial equipment, which was very convincing. And their month-to-month payment is about equal to other systems at this caliber.

The Frontpoint sales rep that I dealt with was very informative. He did a good job at selling it but he was not pushy. Then the installation was easy and straightforward. It did not take long at all. We were done in about 30 minutes. I like the features a lot. They’re very effective and I like the idea of getting the video capability. With that additional video throughout, you'd be able to watch and view what’s going on. The system's very user-friendly too. We've tested the system and it’s been really good. It stopped quickly. The system is also very cost-effective. I like the pricing as well as the customer service I've received when I make phone calls. We definitely feel more comfortable leaving for the evening now. We do not have to worry about someone coming and being there when we come home without us knowing about it.

The installation of my Frontpoint system was very simple. I opened the box that came in, and then I called Frontpoint, and they walked me right through it. The features in my system are good. Also, I can look at the video using my smartphone, I can unlock and lock my door, and arm and disarm the system. I just wish there was more home automation in my system that the air conditioning, thermostat, and lights may be integrated with Siri or Alexa. Other than that, I thoroughly enjoy working with Frontpoint. Every time I’ve called, their representatives have always been very helpful and they jump right on my concern.

We have a new home and my wife was a little concerned about home security. I’m a review person so I looked at reviews then I chose to go with Frontpoint for our home security system. The rep I talked to was very professional. He’d call me back promptly and patiently addressed all my needs. Also, the installation was simple and easy just like he said it would be. It took me 20 minutes to install the whole stuff. Plug and play, stick and go. The price could be a little lower but it’s not unreasonable. We pay $40 a month for the monitoring and it’s not so far out of the ballpark as far as the competition is concerned. The features are what I needed, too. I got the door sensors and motion detectors. And what works best for me is the ability to remotely set the system to arm and disarm it. So far, my wife feels more secure since having Frontpoint and I’m happy that they exceeded my expectations.

I bought a new second home in a small town a couple of blocks off a really busy street and there had been some less than desirable people who walked through the neighborhood at one point in time. So, I decided that it'd be a good idea while I'm not there to have a monitored security system. I was very happy with the way Frontpoint’s sales process worked. I filled out a thing on the internet, asking for their team to call me and give me a quote. They contacted me quickly and things went very smoothly. The sales guy was super informative and super friendly. At the same time, I was also evaluating another system and they had an auto dialer dial me. The guy I talked to was like the cold call guy then he passed me off to one of their people who could really give me a quote and help me. They put me on hold for over 20 minutes which pissed me off so I hung up.

We just moved to Columbus which is a bigger city and I felt like we should get a home security system. My son-in-law has Frontpoint installed at his house and I went with it as well. It took forever to get a doorbell camera. It was on back order and I had to call back in to get it. Nobody told me they have it. We got the motion sensor set up as well as the doorbell camera and so far, I've had some issues with the sensors. Sometimes it'll tell me that the front door or the back door is not closed, which is weird cause they're shut. Once in a while, it'll do that when I go to arm the system. Everything else is fine and I'd recommend Frontpoint.

The installation of the Frontpoint system was very easy. I customized the package a little bit and that part was easy, too. I've used a different security system prior and I like Frontpoint better. It has more mobile features.

It seemed convenient to me to have a security system and Frontpoint had good reviews and it looked extensive so I went with them. Their reps have been great all the time. Frontpoint’s features are good, useful and all computerized, which is why I wanted it because I’m not at the home all the time. And the GUI interface is good too and I like it. The installation was good with the exception of the cameras because I have to mount them myself, but the other sensors are super-easy.

After my house was broken into, I got an alarm system. I had Vivint and they were a nightmare. They had virtually zero customer service in our area and the closest tech lived in Arkansas. After Vivint’s ninth attempt at fixing my alarm, they let me out of my contract. I googled and I asked a couple of folks around what security company they like, and Frontpoint’s name came up. So far, I've been pleased. Everybody has been nice. I was the one who installed the system and the instructions were fine. I like their price-point and the actual equipment seems to be a little higher quality than what Vivint was, so I was really happy with that. We put an extended on my shed and that was something that they found out after they hooked it up.

When I was going away with the military for a while, my wife was nervous and so she wanted to have the extra security at home. Since my mother has Frontpoint, she recommended it to my wife and so far, the interactions with their customer service have been good. I did the installation of the security system myself and it was easy. A call was made up once to ask a question about the placement of the glass shatter detector and Frontpoint was to assist us with that. So far, the equipment is working. Having their service is worth it.

I don’t trust people so I decided to get a security system. I had ADT and Brink’s before, and both were landline security so I went with Frontpoint, a wireless security. My interaction with their sales reps went okay. They gave me a motion detector for the garage, which was not being touched and it was giving false alarms. They replaced it with two different items. I installed the system myself and if I got a problem, I call their tech support. They know everything. Overall, I'm satisfied with my experience with Frontpoint.

I moved into the first floor of an apartment complex and was living by myself. In the beginning, I was looking at another home security system provider similar to Frontpoint but apparently, that one goes offline a lot and there were bad reviews. So I researched that and saw that they were correct about that. The price, the ease of installation and the reliability had a lot to do with my decision to go with Frontpoint. They said they would send me the box and they explained how to put the sensors on and how to deactivate.

I just bought my first home and since I live by myself and work all day, I wanted to make sure that I can track who’s coming and going at my house. On a number of articles, Frontpoint had some of the better reviews for the past year and they promised good automation, like integration for less than some of the other houses with the smart doorbells and smart garage openers. Their reps were all right but I’m currently a little dissatisfied because one of the reasons I had their plan was because they offered a doorbell. They told me to just buy another camera and that I’d be able to switch out when the doorbell cameras come back in stock. However, it has been about three months and they still don’t have any of the doorbell cameras in stock.

I just bought a home, so a home security system is gonna make me feel secure. I have used ADT years ago. Frontpoint is a lot do-it-yourself type of stuff and if you’re into that, it’s good. Also, they had a good rating. The reps from Frontpoint were well-organized and very helpful. They also helped me figure out what I needed. I got the standard package. The installation of the system was easy but it was a little annoying. Even so, the instructions were explanatory and they walked me through so it was good. I also have the Smartphone features on my phone and I'll go check it out. The parts of the system were also cheaper and I like the monthly maintenance as well.

I've had a good experience with Frontpoint. It was already in the house when I bought it, and setting it up was easy and the equipment itself is good. In addition, the smartphone features are convenient.

Everybody purchases a home security to be safe. For many years, I had ADT and they were not doing good. I had a problem with the equipment and I kept on calling them but they never came and changed or repaired. Then, as I was browsing on the internet to look for a good security system, I found Frontpoint. I read all the reviews and I thought that it was the appropriate security system for me. Also, when I was told about the monthly cost, I was happier to take Frontpoint because they cost less than what I was paying ADT at the time.

The sales team at Frontpoint was good and they explained everything. Everything arrived in a timely manner and the installation was straightforward. I got one of the techs on the phone when I was having a couple of hiccups such as getting things to read the sensors. It didn’t take very long and the tech people were good. The quality of the equipment is fine and it covers everything I need. However, I would like the doorbell camera if they had it.

We bought a house that had a different home security system in it, but the company was no longer servicing that area, so we did some research and found Frontpoint. We also put phone calls into three companies and we received a call immediately from Frontpoint and the rep who we talked to was great. The installation of the equipment was a little harder than what the installer had expected and it took a couple of hours. He was on the line talking through different things with Frontpoint reps as he went through the whole installation process and they were very helpful and stayed with him until everything was set up correctly. I like the ease of turning the security system on and off from our phones which is a really good benefit. If somebody’s arriving at our house, they can simply call and they get there, and we can turn the system off so they can get in. Overall, we have a great sense of security through our Frontpoint security system.

Frontpoint seemed to have what I wanted at the time we were looking for one at the price that I wanted. The rep who talked to me was pretty good, very polite, reasonably helpful, and answered my questions. You never know what questions you need to ask until after you bought the system, but he answered the questions that I had, and he was pretty nice.

Our insurance company requested Frontpoint and they seemed to be the most cost-effective. They also seemed to have the simplest installation, so, we went with them. Their reps were very good, easy to get in touch with, and gave me concise information on how to do the installation. They were good on the follow-up as well. We got numerous calls making sure we got registered with our local sheriff’s department, so, I appreciated all that. Right now, the system seems to be working easy and we’re getting what we wanted out of it.

I had a home security system, but there were some cameras that I liked that I could use with Frontpoint's system that I couldn’t use with my old one. Also, all these systems are a little bit overpriced, but in relation to the other companies, Frontpoint’s cost is lower. And I’m on a month-to-month plan ‘cause I did not want to sign a contract. The instructions included in Frontpoint's system were easy and straightforward. I did the installation myself and their customer service seemed eager to help. They walked me through the set up just fine. However, the panel that I received looked a bit outdated, and it not what’s advertised. They sent me another remote panel, but I still have to use the outdated one which is really low quality. Although I have not enabled the system all the time, it works. Overall it's good and I able to utilize its smartphone features.

We bought a home and assumed the contract from the previous owners. The rate was repeatedly tried to be raised by Frontpoint but they finally relented. We have had several times where the alarm was tripped and there was no call to check on our safety. We were so fed up we switched companies and cut all wires and removed system. To this day they say they can still monitor us and we still have not received a call even after the main wire was cut!!! They are trying to hold us to this contract but they do not care about your family’s safety or your investment in your home. Talked to a manager Brad ** and he is no help. Keep your money and steer far away because if you get attacked in your home no one would ever know or check on you!!! Horrible!!!

My neighbor’s house got robbed and was completely cleaned out while she was gone over Thanksgiving last year. I researched online and I liked Frontpoint's system that even if people smash their console, it still does the alarm. Also, it's all done through the phone lines and not the hard wires, so if the power is cut, the system can still send out signals. They had a really nice and helpful sales team. Also, their system was super easy to install. When I got it in the mail, it had boxes labeled one, two, three and it stated to do one first and then do this and this. I'm also super happy with the cost.

I wanted to have something to let me know when the doors are opening and closing. I have kids and we wanted to keep them all safe. I love Frontpoint and it's much better than everybody else. The value was a lot better than ADT and Ackerman. I had someone from other companies come to my house and set everything up, and there was a lot of invasive work they had to go into my house. Whereas Frontpoint, I set everything up myself. I got a kit, but when I needed help, I reached out to their tech support team. It was very seamless and very effortless on getting some of the instructions and figuring things out. Plus, I like the technology a lot more. The sales folks were friendly and very professional, and they had very quick responses to any other questions that I had. Where they needed to check, they were able to and get me the answers.

My son moved out in March and because I have never lived alone and found that I'm afraid to be alone, I got a home security system. I called a couple of security system companies that were so aggressive and they were so pushy and wanted to come out immediately. I told them I was shopping around but they said that we should do it now and asked me to give them my credit card number over the phone. I hung up on them and they’d call back day after day. On the other hand, Frontpoint was the least pushy and it was one that I could do by myself. Also, I’m a loan officer in a credit union and the representative who I work with in a title company told me that she just had Frontpoint system installed. She talked about what her husband installed and they absolutely loved it. Then she said that something happened so they're putting in the cameras.

The security system in the house that we moved into was older and from a different company. I got prices from five different places and the equipment prices were ridiculous. I started looking online for the ones that you could do yourself and the price of Frontpoint's equipment was reasonable. All the monitoring were about the same price.

When we first moved in there were people getting into cars that were unlocked in our neighborhood so we shopped around for a security system and Frontpoint had the best deal for us. So far the system is holding up except for one that was falling off the door. Also another moved a little bit so I had to readjust that one. Meanwhile, the doorbell camera would catch everything going by in the street or people in front of our door but it won't catch anyone in our front yard. Like if I go out there and do yard work, it doesn't start recording, or when my husband leaves with his car it doesn't catch that too so it's kinda useless to us since the mid-range area is the area we wanna capture. I don't really know how to access our account online to delete some videos so that new videos show up on my phone. I think we're maxed out or something.

Frontpoint was the highest rated company that I found and also, a family friend uses Frontpoint and recommended them. The installation was simple and took no time. The instructions were very easy as well. I would have liked a front door camera to be included but everything has been good and functioned well. I like it. The smartphone features are great too. The app is all I use. The representatives are also always willing to help me if I need anything and they're really good. The cost could be a little bit lower but it's okay for what it is. I'm overall happy and I'd recommend Frontpoint.

My husband works nights and I now live alone, thus our decision to get a home security system. Frontpoint came as a recommendation from another military member so I opted for them instead of others. I put in an online request and then was very shortly afterwards called by one of Frontpoint's sales representatives. The system was at a reasonable cost plus there was a sale then on the equipment and it was supposed to be the first couple of months had free service as well. So then, they sent my system, which I received a few days later, and I had it installed. It was confusing with the doorbell though Since then, I moved to a different location and my indoor camera does not work either.

We enrolled in this program March 2016 for 699.00 and have paid 49.99/mo which later changed to 44.99/mo consistently without missing a payment. Despite receiving their main console, 2 cameras, indicators for our 2 doors and 4 windows. It never worked. After purchasing 3 different routers it still never worked. In March 2017 our home was broken into. Vandalized. All the cameras were stolen and this company would only let me out of the contract for a discounted price. At the time I didn’t have a lump sum. Subsequent calls yielded the same outcome and I’m still paying the monthly fee for no service and no equipment with approx another year left. Worst waste of our hard working money ever.

Look into Frontpoint if you're considering to purchase a home security system. I had another home security unit before but it was outdated and it didn't have a phone app. I wanted something a bit more up-to-date. I like Frontpoint better and I can use my phone app. The features in my system are good and the only issue I had was with the stickiness on some of the little magnetic things or the sensors. They had come off a couple of times. Other than that, my interactions with the reps have been fine.

We already had a home security system but we went with something that was offering more bang-for-the-buck. Frontpoint was the most reasonably-priced for what we wanted and their sales rep was very helpful and very friendly that was why we went with them. We had a really easy time installing the equipment. We did it ourselves and we were able to follow the directions which was very simple. The system features were friendly to use, a lot quicker, push button, so it arms a lot easier than the old system. I would tell others to give Frontpoint a call, let them discuss the system with them, and just keep an open mind and see what’s available.

I was researching and Frontpoint had good reviews so I got a home security system through them. I went with the standard package and the installation, which I did myself, wasn’t the easiest but it was okay. The instructions were decent but I wasn’t provided with enough equipment. I was thinking about going to ADT before Frontpoint and ADT provides more equipment. Also, I don’t know if the shatter sensors that I have cover enough of the area that I need it to cover. My home is like a split floorplan and all I have is two shatter sensors. They could have offered me another one if needed and they could have people in the areas they cover, just one person and they would be able to assist the customer whenever it was needed. I haven’t got into the equipment because I haven’t had much time but so far, I haven't had any problems. It does what it’s supposed to do.

I saw online that Frontpoint was the number one security company here. So, I signed up with them and had a pretty good experience with their reps. They always helped me and so far, the quality of the equipment is good. I installed the system myself and it was easy to assemble.

I wanted peace of mind and Frontpoint was well-reviewed on the internet. Their rep was helpful and made the process simple and easy. However, I wished I did a little more research. I have a three-year commitment with them, which I knew going in, but I thought that was normal. Then, as soon as I bought something, I started getting advertisements from their competitors. Their competitors offered a similar entirely web-based monitoring system without the long contract. Although it's not that big of a deal, had I known beforehand, I might have gone a different direction. But Frontpoint's system was simple and very easy to install. They sent a box to my house with a bunch of stuff inside. When I had questions, they answered the phone right away and walked me through whatever I had issues with. I was up and running within an hour of opening the box and getting started.

Their marketing is very, very good. But Frontpoint is basically a high-priced Alarm.com reseller. Google "Alarm.com providers", and go with any of those companies and you will get literally all of the features of the Frontpoint system. Now, that's not a dig on Frontpoint necessarily. Alarm.com is actually pretty decent. The problem is that Frontpoint is one of the more expensive ADC resellers. So, you have to think: Where is this extra money going? Their customer service? Or just marketing? Let's figure it out.

I have a vacation rental and I needed a security system because it's vacant frequently. As soon as I bought it, I installed the Frontpoint system. Their reps are prompt and polite and everything went smoothly. Everything that I wanted was there in the system and its cost is proportionate. Also, using its smartphone app is very easy. If you have an issue, go ahead and use Frontpoint.

I chose Frontpoint because of their online reviews. I was a little bit disappointed in the fact that the rep was pretty much reading off the cart trying to sell me a product rather than figuring out what I actually needed. The installation was good other than the garage door sensors. Those are the tip-type and the sensor trips when they reach a certain angle. You mount them straight on the garage door face like the instructions say and it allows your garage door to come up about two feet before your alarm goes off even with the sensor being all the way at the very top where it’s supposed to be. You’re only gonna raise that door up a foot, roll underneath it, and drop it back down and at that point, the alarm would never go off. So I had to build two brackets that hold that those sensors only have to tipped slightly further and now, it goes off when it raises up only four inches.

I lost my husband a year ago so I live alone now. My son forced the issue of having a home security system because he has the Frontpoint system at his home. He made the initial call to Frontpoint and we talked to a customer service person. He was very nice and was able to get things moving along. He sent me the system and my son helped me put it in. The cost is fair for what I got and the installation was fine and easy. I have motion detectors by the front door and in the family room. And then I have several little door alarms for the front and the back and the garage. I also use the smartphone features. I feel better especially at night that I can put the system on. However, I can’t change the time to Daylight Saving Time. I would recommend Frontpoint.

Someone tried to break into my house. I googled and found that Frontpoint had really good reviews. I've been with them since December and my experience with them has been good. My son accidentally set the alarm off and the Frontpoint team was good. I forgot my password and they wouldn't turn the alarm off until I figured out what my password was, so that made me feel secure. I feel a lot safer now. However, when I bought the system, I thought I was gonna be able to use the app more but it was only a month of trial. And I wish that for the money I pay, I could still use that app. Nevertheless, I would recommend Frontpoint.

When I did research on Frontpoint, I found them to have the most excellent customer service. When I had a concern and had to give them a call, they were able to address the concern right away rather than waiting for some guidance from a team leader. The installation was pretty straightforward as you learn it and it was more of DIY. The instructions were adequate. The digital screen is more old-school. But it’s running on a full GLPi and it’s not dependent on batteries. The app seems to be good but they don't have their own app. It goes through alarm.com. If they would have their own, that would be good for Frontpoint. Overall, the system seems to be fair in the market in terms of cost, and it's effective. Frontpoint seems to be pretty good and it works for me.

I was moving into a house and I needed a home security system. Frontpoint has a high rating so I chose their company. Also, I was able to get low fees and I didn't have to pay anything upfront. I had several interactions with their reps and they were very helpful and accommodating. The installation was pretty smooth and the features of the system works for me. The quality is great and I'm very happy with that. I feel more comfortable that we have something.

We had a scare and we were out of town, though thankfully we had family close to the house that went and checked on things. But we have some kids prowling around in the yard and it brought to our attention that we better protect the home ‘cause we travel quite a bit. I looked at a couple of companies that are here in Utah and Frontpoint looked to be rated a little better. I customized the package a little bit with extra window sensors and a couple of things that were different. Customer service helped me through the process. Also, the installation was pretty straightforward and self-explanatory. So far, the system works well and I definitely feel better about what we have.

I was researching online with different alarm system and based on Frontpoint's offer and rating, I decided to go with them. Their reps were very good. I just called the 1-800 number and they went over the packages. My husband did the system installation and it was easy. Their features are good. We have the motion sensors, the door and window sensors, and the control panel. I’ve done other ones and Frontpoint is the best one I’ve had, so far.

When I called Frontpoint, it was high-pressure sales and they wanted to get me to commit immediately instead of giving me a day or two to look through and compare. If I wanted to get discounts, they told me that I better commit right then. I purchased the basic system and it works just like any other system that I’ve had so I don’t have a need for cameras and everything seems to be fine. It would be nice though if they offered a really base price and it would not take too much to have internet notifications. They should send email notifications when the alarm is set or disarmed or if there’s an alarm that goes off. On the other hand, the installation was simple enough and there was no issue. I would recommend Frontpoint to anybody.

I own a pawn shop and I looked through the Yellow Pages and found Frontpoint there. I love Frontpoint and it's working out well. It's something I've had for about six months now and I have had no issues up to this point, other than paying my bill and trying to figure out what my passcodes and passwords are. I've got too many numbers to remember. I've got three pawnshops and a bunch of rentals, and I got to remember digits to get in and out. I hope my wife got it all straightened out and I plan on putting my other two shops in the same system.

My husband has been really paranoid about home security, especially since we have a new daughter. All our neighbors come and check in on our house every couple of weeks but he wanted more. And so he got a system from Frontpoint. We pay $50 for the system a month and to me that's reasonable. It was quick and easy to make changes to it if ever my husband wants to. He did an upgrade and he just mailed things and then the new one was mailed as well. And I like the features that we have on it. The panel is nice. It's a touchscreen and it has the weather. I can also deactivate and reactivate the system from my phone, which is a nice feature. We live in Savannah but I came up to Michigan for a couple of months because my husband is away so we haven't used the system as much but it's set.

I needed peace of mind and something to keep an eye on the house when I’m not around, and Frontpoint is a good system. I called and told them I was selling my previous home. I was leaving the system there and I needed to get a new one for my current home. The current home has an ADT system so some of the sensors work with the Frontpoint system and I just had to change the control panel. Then they gave me some extra window sensors and the price seemed good. The installation was straightforward and it took me less than half an hour.

My husband and I bought a house so we thought it would be a smart decision to purchase a home security system. We had ADT at first but something with the frequency in our home wouldn't allow us to have ADT. So, I did some research and Frontpoint had good pricing. I decided to go with them. When I was setting up the system when we first got it, it was really easy to get in touch with the people who helped out with that. I've never called and not had someone answer right away. The installation process was pretty easy and straightforward. My husband and I put it together in about 30 minutes.

I wanted to secure my home and liked what Frontpoint offered. Their rep was extremely helpful. He went through the different options and explained things well. I had a sense of what I wanted and didn’t need and Frontpoint went along with everything. The installation was simple and when I had an issue, I called the consumer line and the person walked me through everything and it was easy to do. I’m very comfortable with the equipment and the smartphone feature is very helpful. The system's quality is fine too. When comparing Frontpoint with all the other services that are out there, it compares well and it works perfectly for my needs. You should definitely look into it.

Frontpoint's sales team did a good job when I called to order and go over what I needed. Additionally, the installation was well-organized and laid out for how to install the system. While I was a bit unsure if I was the best person to install it, I appreciate that there's no one else that's in my house learning about my security system. When I called to make some minor changes, Frontpoint's customer service team was very helpful. I was concerned about the access at the back of the house so I purchased a home security system. Frontpoint has a good setup and to turn the system on and off, I use my smartphone very often. Since having their system, I feel a lot more comfortable when I'm home alone at night. I would definitely recommend Frontpoint.

I had to move to a rental location for medical reasons and could no longer own my home. And with Frontpoint, I really liked all the technology that was involved. I read some blog posts about technological security systems and Frontpoint not only had that angle, but they were also known for good customer service. That's something that was important to me, above and beyond gadgets.

The Frontpoint rep recommended a camera doorbell to me that I ended up purchasing and it was definitely the wrong one. I should have purchased something else because I don’t like the way it’s working. I thought when somebody called, it would go to my phone and I would be able to answer them and just act like I was there in the house. But there’s such a delay between clicking on the notice and then going into the pad, and at that point, the person is gone. It’s not a straightforward process. I wish they just told me to get the ring which does function like what I wanted. Overall, the Frontpoint reps have been good, but it takes so much longer on the phone to do things. I wish there was more in-person customer service or they could come out to the house and look to see why things are not working or to install things.

I was shopping for a new security system and I came across Frontpoint but I’m disappointed that I did. When I initially set it up, I asked for two separate systems because I have a house but I was renting out the lower unit. I asked if it would interfere and they said no. So when I finally got them, it took me two hours to get them programmed because apparently one box was mixed up with the sensors. So I finally got half of them set up and then when I went to set up the other one, the customer service rep was not knowledgeable. It was an awful experience. He had me on the phone and each time I called them I’ve been on the phone with them for over an hour.

I just purchased a new home and I wanna be safe. I had ADT in the last home that I owned but Frontpoint's reviews made me go with them. When I called in, they answered any questions I had, gave me recommendations and I received my order. They kept their process as simple as possible. I like the features of their system. And, I'm used to smart features so I'm happy that they offer them. Since I've had Frontpoint, I feel safer. I would recommend them to others. They're well-worth it.

I have Frontpoint for a year and a half now and so far, their system is not working. When I installed it, the instructions didn't work that well and I had trouble getting the front doorbell set up. They finally got it set up and it worked for a minute. Then, it stopped. When the front door bell is pressed, it rings outside but it doesn’t ring in my home.

I travel quite a bit so the house is left either open or my wife is by herself. Prior to using Frontpoint, we had Vivint. Frontpoint, however, was cheaper. Their reps were very informative and they worked to customize what features were on the system. We wanted an inside camera and we wanted one on the outside, so we got both of those. The installation was easy, too. They sent the stuff, and I installed it. The instructions were simple and easy to follow. I also like Frontpoint's smartphone feature. It allows me to check the system on a pretty regular basis. The quality is excellent for the price as well. Right now though, the doorbell is not working right. Still, I would highly recommend Frontpoint. They've given us good service all the way through.

We were using ADT in our old rental house and I hated it! Every year they would call and tell us that they're upping their prices and it was a lot. So when we bought our house, I did my research. Frontpoint was not only one of the first companies that came up when was researching home security systems, but they were also the one with the best reviews, like the least number of negative reviews and the price was about where we wanted it to be. So we decided to get their system.

We used to have Spectrum in Florida and the security system was already installed by the previous owners, so we just bought it in and updated a couple of things. Meanwhile, I just put the sensors where I wanted them with Frontpoint and it was easy to put the sensors up. Also, the installation instructions given to me were straightforward. The features offered are comparable to anybody else, although my wife wants to have a doorbell security system which is a feature Frontpoint needs to add. Still, the smartphone features are quick and I can do what I need to do. Sometimes I use the app instead of using the board which is sometimes quicker. One time, I tripped one piece of equipment and it worked. I think this system offers good value for its cost.

I needed to get a security system for my Homeowner’s Insurance and Frontpoint was the one that was well and upgraded. I felt comfortable with the cost and I like the ratings I have seen as well. Their reps were professional and courteous. I did the installation myself, which was straightforward and easy. The most complicated part was having to install the panel into the wall, which my contractor did as they were switching out an old panel. I feel good about the features of the system. I just wish I didn’t have to pay extra for the app, being able to have that functionality on my phone. Unfortunately, that’s not in the basic package. Nevertheless, I feel good about having the service in general.

With Frontpoint, everything was online and there was not much that I was required. Also, they gave me the kit. The connectors work properly, but I don’t trust the quality of the product. I’ve had the Frontpoint system for six months now and I am looking to change the service. It’s a good company for a smaller apartment or if you just wanted token good security, but it’s not a good security if you have a larger property.

We decided to get a home security system for protection. My wife chose Frontpoint and our interaction with their reps has been fine. It is a pretty good system and it’s easy to use. Frontpoint treats us well.