Frontpoint Reviews

Well, well, well....Look at all these negative Frontpoint reviews!!! My alarm was tripped....Nobody can tell me how to turn the siren off! A total of 6 hours on the phone and 12 calls later. Begged for a supervisor to call me back but nobody did. Siren blaring all night long and still blaring. DON'T DON'T DON'T fall for FP salespeople!!!!

Getting someone on the phone to speak with a real person is next to impossible. The App is currently not working, which the company is aware of. The company did not send out an email to notify the customers. And when calling you're waiting for a Representative for at least 30 minutes. So irritating, especially when you're paying for bad service.

I am submitting this complaint because the company has repeatedly prevented me from cancelling my service, despite the fact that I am not under any contract and their terms state I may cancel at any time. The company will only allow cancellations through an 800-number. Over multiple days, I attempted to call that number and was repeatedly placed on indefinite hold unless I opted for a callback. I left my number three separate times and never received a callback. I also requested assistance through their website chat and was told someone would contact me, but no one did.

Frontpoint's Technical support personnel are usually wonderful. I have run into a few that need to go. Their thoughtlessness could've costed me a lot of evidence that I needed for Court. Due to my severe disabilities, I asked them to think outside the box to help me mitigate the damage to my body but still get the job done. That was too much to ask. My most recent interaction, the technician was extremely patient and I really appreciated his time.

Frontpoint is very difficult to work with and rarely available nights and weekends when I am home and need IT assistance. I already know I will not be renewing my contract in early 2026, but there is no way I can notify them of this online. I called today and they refused to send me the form. They are insisting that I call back the month before my contract ends to start this process. This is not customer service. There should be a way for me to clearly state my intentions, now so that I don't have to make another call in a few months.

I've had Frontpoint for over 7 years without issue and most recently they helped me in my move and to upgrade my system. Their customer service is superb. Set up of the system is easy and their app is very easy to use and navigate.

fulfilled even though they wouldn't let me cancel. Contract expired but we didn't renew. Charged my account again, tried to call and cancel but you have to jump through hoops to get that far even. Then they want to force you to pay another month's worth of service just to cancel. Had multiple times alarm went off but never received a check in call from them so haven't even used the service for last two years I've been paying.

We've been a FrontPoint customer for alarm service over 10 years. During that time it went from amazing to "let me find a new system". They were sold in 2020 and it seems that the new owner group is squeezing every dime they can from FP. It's hard to get system support. Simple online support inquiries go answered now—that never happened in the past. I can't "flat out" recommend FrontPoint anymore. Yes, the service works... mostly. We were never able to get their cameras working even with help from their support. Eventually, I just gave up since we had another camera system. Pre-2020, support was awesome. Not anymore. Too bad. My original review was 5 -stars but ConsumerAffairs won't let me lower it, so here's a new one.

Buyers Beware. When you cancel you have to pay another month's worth of service even when you have been with them for close to 9+ years. What a Joke, would suggest you go somewhere else. Signing up is easy but cancellation is a hassle.

ADT is a few dollars more but has WAY better services, equipment, and customer service. Extremely disappointed with my cancellation experience with Frontpoint. Customer service rep was very rude. She told me she was having a bad day and was going to make it her personal mission to find the recording of my service call months prior to prove that I was in the wrong. Never had a company do anything anywhere close to that.

Had Frontpoint for 6 years. My advice is don't go with Frontpoint! We had 3 security related events over the course of our use that we would love to access video footage from our automated cameras, or had someone come check on the house. 0 for 3 when it was needed. Lots of false alarms especially with their door sensors. All in all, I would suggest going with one of the self monitoring systems without a $50 per month price point. You essentially get a self monitoring system with front point anyways. If you "cancel" your subscription, you are left with lots of decorations on your home because nothing works.

From the start, working with Frontpoint has been friendly, easy and low pressure. When I had some questions upon install, they were there to help me with staff that I could understand and not feel like I was being sent to some huge, off-shore call center. Along the years of having the service, they have been helpful, courteous and available when I needed them. The system has been one that I would recommend to anyone.

I started service with FrontPoint in Sept 2014, and from that time added service at additional properties. In the early years, I did not have any big issues with them, except it was always difficult to get a fast support call (always having to take at least 30 minutes on phone to get someone that could answer a question). The systems were easy to self-set up but I did have an issue with original system after about 3years the battery backup failed and they sent me a new battery - which was impossible to remove old battery & after several phone calls they agreed to send me a new base unit with me returning the old one; citing "yes we know the battery is very difficult to remove").

I have two Frontpoint systems: one for my vacation home in Colorado, that needs constant monitoring; and one for my business. The one in Colorado I've had for eight years; my office about three. My first installation was kind of scary--not knowing how hard it would be. But once I got a couple of devices installed, then I realized how easy it was. Over time I have added additional devices, like cameras, door locks and the like. My experience is that over time, Frontpoint's service has gotten better and easier.

I am so over Frontpoint - you used to be promised someone would be there to help you. I’m on my 3rd and last contract renewal - they are AWFUL. I just got a text that my payment was overdue - how could that be - I updated the credit card months ago. Well when you chat with them (since you can’t talk to anybody) updating a credit card doesn’t automatically get pulled in for payment. "Oh don’t worry. We don’t report you don’t pay your bills" - yeah right. I ordered extra interior light controls - They were crap - and I had to call them to return them - Nobody to call, chat is only available limited time. AND the chat keeps closing and you have to start over - Took me over an hour to get a return set up.

In the past month, we have experienced two false alarms from the system in the middle of the night. One of them led to a police visit. It is unbelievable when set up as armed away, the motion sensor will tamper!

Had for years, was paying $44.99 then contract expired starting paying $39.99. Was told if I renewed my contract I would get a discount on my next order of equipment. So I renewed my contract and received no discount on my order. Now have to pay $44.99 again. Have contract no increase of service for the increase. Sensors are defective. Garage is in alarm for no reason. Want to cancel contract they want a payoff of contract, I confronted them about problems and the one person said I shouldn't have been charged for my smoke doctor offer me the months free but next person I talk to denny everything and claim I signed a rate hold contract and had a discount for adding a checking account which is also a lie because I had setup auto pay from day one.

We decided to upgrade our alarm system several years ago and after much research settled on FrontPoint. It was listed in several reviews as the #1 alarm company in the country. This was no lie. Their technology is highly effective and we are able to activate and deactivate the system remotely and whenever we’ve had a false alarm, they call immediately to make sure we’re OK. I wouldn’t choose any other service.

They are always spot on with service, knowledge of the system and very courteous. Every time I've contacted them with questions. They will walk you thru step by step to help you install and maintain your system. I'll continue to use them! Anytime there are upgrades they are on top of offering you the best deal for the buck.

I was easily able to temporarily discontinue my service until I am moved and set up at my new house. The call lasted less than 5 minutes, the documents were signed, and I was done with the entire process in less than 10 minutes. I love this company and the ease of everything they do!

We have had them for several years. Very reasonable cost and you can choose what items you want in your system. Everything and everyone with the company had been wonderful. Easy to self install their equipment. I would highly recommend Frontpoint to anyone wanting a monitored alarm system to help protect their home and family.

We recently purchased a wireless doorbell camera and chime to add on to existing Frontpoint home security system and received excellent customer support over the phone to configure and install it as well as how to use it. I would definitely recommend Frontpoint for home security systems. It's nice to know that when you call for customer support, they are there to help you and are very patient and communicate very well.

I ordered a new heat detector and it is on backorder. I am very pleased with the service and I got good information from the agent. I am very pleased with the cost of my service. I have been a Frontpoint customer for over 10 years and they are very reliable and responsive.

I've been a customer for over 7 years. Company is very responsive and helpful with every interaction. Recently upgraded our system and the process was super easy and only took about 10 minutes. This system also saved me some money on my home insurance. Definitely recommend for anyone looking for a reasonable, but effective security system. If you are looking to protect your home from intruders, fire and carbon monoxide, I highly recommend this system. You won't regret it.

I have been a customer for years. Recently while attempting to swap batteries in my old panel, I broke off an IC chip. One call to Frontpoint and the agent suggested that I get the Frontpoint Hub. I extended my service for 3 years (a no brainer) and my Hub cost $0. The new Hub is vastly superior to the old panel. I really like the ability to mount the control pad where it is convenient. The entire systems arms/disarms much faster now. I do miss the announcements that the system is armed. Many of the controls that were on the control panel are now only accessed through a smartphone.

The customer service team is extremely helpful and fast. The monthly cost of monitoring is affordable. I also like the upgraded detectors because they’re not as bulky as the older models. I need to upgrade my keypad soon and hope to get a great deal on one. Thanks so much Frontpoint!!!

Had a fire, all smoke alarms went on except theirs. Called their support and they basically just told me the temperature wasn't high enough and it is working as intended....The stove was on fire! Other non Frontpoint smoke alarms were 3 times the distance and they picked up the smoke! Asked if they could replace it because it is the second incident and they kept refusing..I told them in that case, I will cancel the subscription and they just hanged up and left my alarm disabled on testing status. It means if something would have happened, that no emergency service would have been called in and the alarmed dismissed as a test....

After I received the replacement door sensor from Frontpoint I read the enclosed instructions and proceeded. I encountered a couple of problems so I contacted Frontpoint tech support to speak with a support advisor. I was rather promptly connected to a courteous and knowledgeable advisor. The advisor patiently aided me with the process. Success! I noticed that now the keypad had a new habit of announcing items that I wished to silence. No help from the app so I called support again. No way to do without support staff assistance so the second advisor quickly solved my new issue.

I was pleased with the person that contacted me. I was able to use my indoor camera to observe movement in the house. However, I was confused and disappointed that my second contact person was alerted since I responded to the initial call immediately. Why would my second contact be alerted when I already did?

Been with Frontpoint since 2017. Called in 2020 because I needed 2 door sensors ($19.99 each). Told at that time I needed to upgrade to the newest hub and panel - $289.96. Now, it's Aug 2023 and I was looking to cancel service to cut some costs, since it has been almost 3 years since that event - what a surprise to find out they locked me into a 60 month contract or pay 80% of it to cancel. Seriously, a 60 month contract for $289.96 in parts, when all I really needed was $40 in parts. RIDICULOUS. No supervisor available to help either. Pick anyone else.

They were very patient with me and very professional, and because of personal issues that were unexpected my bill got behind and they made arrangements with me that were within my budget and because they were so willing to work with me, my account is now current and I am very grateful and a long standing customer, they really made me feel like a family member and every time that I’ve called them or they called me it has always been a pleasant experience, Thank You for Your Superior Service.

I purchased the whole package; 3 door sensors, 2 garage door, 1 indoor & 2 outdoor cameras, motion sensor, water sensor, approx 12 window sensors, keypad door lock, remote keypad, door camera, control panel, etc... Had many calls to support to fix installation issues due to no connection to control panel. After 3 door locks and 2 control panels everything "works".

“Frontpoint marketing and financial practices are totally predatory, detrimental, deceptive, unlawful, and dangerous for consumers. helpless customers that were misled, exploited, and unfairly treated by this home security system company. “ They have made a name for themselves by offering unique packages and products that happen to be untrue, distorted and faulty, falling short of real expectation and delivery of services in good faith which puts them at the center of a lot of consumer complaints. Their WRITTEN CONTRACT THAT LOCKS YOU DOWN FOR 3 YEARS, it is concealed and masked, and cancellation procedures are not displayed including their online account portal. In addition, they have in place a large-systematic fraudulent scale of electronic auto-payment which is arranged to overcharge customer in a monthly basis, even after months of cancellation, despite of service failure, shortage, disruption, and defective equipment.

I installed door sensors, motion sensors, glass breakage sensors, garage door sensor, and smoke sensors throughout my whole house. Not that difficult and it has worked flawlessly for 5-6 years. Phone and internet service is very good, and the monthly fee is very reasonable.

Frontpoint Security Alarm: My keypad wasn’t working and the professionalism of Frontpoint quickly resolved the issue!! They are very helpful and knowledgeable! I would recommend Frontpoint. Frontpoint was helpful also in helping with the sensor one of our doors. Thank you Frontpoint!!

I've been a Frontpoint customer since 2017. I reviewed alarm companies and found this one the most appealing. The set up was relatively easy and customer service was great and responsive. I've stayed with them for all of these years and when I moved the following year there was nothing painful about relocating equipment from what I could recall. Flash forward to 2023 when I moved again and I've suddenly had a very different experience. For starters the move portal was confusing when it asked what date I wanted my move supplies. I expected it on the day I entered.

I want to cancel, and they are just charging, without any service. This looks like the third party service. Tired of calling customer service. Now want to cancel, even that is not simple. Willing to pay all the early charges, even then they are holding. Not sure what is going on. I have all the Frontpoint equipment, I will give away for free, if anyone wants to install camera, fire alarms and the sensors.

We have been a Frontpoint customer for many years. The products are the easiest to install and the company backs their products. We recently ordered three HD indoor cameras and they were a breeze to install. Peace of mind when we’re away knowing that our home is protected is priceless.

Have 1 alarm that recently was acting as if the battery was dying. We handled it, then dealt with one camera and doorbell as the customer had recently changed modem and needed to update both items. Took time, but with patience we completed the tasks. Hooray! Tech was a outstanding gent and dealt it in a professional manner.

I’ve been a Frontpoint customer for the past nine years. I’ve stayed with Frontpoint for all these years because I’ve always gotten great customer service reliability from their products. And fair pricing. Their products are very easy to set up, and if you have any problems, customer service will have the easy answer and fix for you. I have the Home alarm, smoke and fire detectors and water Flood alert for my laundry room. All to protect my home at a very fair monthly monitoring cost. Great job frontpoint