Frontpoint Reviews

Just wanted to say how easy it was to set up my security system - I opened the box, and was able to install the sensors and motion detectors in about 20 minutes. I called the service desk to activation and within about 20 minutes - most of which was spent me standing in front of motion detectors and waving my arms or opening doors to ensure the sensors were all working - I had an activated system. The specialist on the phone was friendly, polite and most importantly patient. This was one of the better Customer Service experiences I've had. I bought it, set it up and activated it - with no surprises. Nice job, FrontPoint.

I had just bought my first house and wanted a security system that was reliable and wasn't hard to setup. I did my research on the web and discovered FrontPoint had outstanding customer service. I called, and was instantly put in touch with a customer service rep in my area and assisted in my setup. I received my kit two days later. The setup was easy and once completed I called in and was able to activate the service immediately. An overall excellent experience!

Although I'd prefer a sysytem that couldn't be unplugged, I am still very satisfied with my system. No problems, no delays and very quick to respond.

The smartphone app is probably most-used and most useful to us. I was able to activate the alarm when we were 2000 miles away and an emergency occurred with our dog sitter, giving us peace of mind for the balance of our vacation.

I purchased a FrontPoint security system last year, and I was very surprised and delighted to find it was very easy to self-install and setup - I completed the entire setup in less than 1 hour. After installation, I found the free iPhone Alarm application to be very easy to use and intuitive. In short, I highly recommend a FrontPoint security system.

They are very helpful and have alerted me when there was a break in or false alarm.

I had Monitronics prior to Front Point, and Front Point is 100% better. All we had is problems with the equipment and service from Monitronics. With Front Point the installation, setup, and operation was simple and the support has been great. I would highly recommend Front Point.

All personal encounters were excellent. Hardware way too simple to install. Setup way too simple. Operation is way too simple. System operates during power outages. Hardware and monitoring cost very inexpensive. We are happy, happy, happy.

Very happy with Front Point. The product was easy to install, easy to use and the customer service has been great. We ordered a lot of equipment including door/window sensors, and lots of smash detectors. My only caution would be to not recommend a smash detector in a room with babies. A baby's cry can be the same pitch so you need to be careful.

I am another customer who was burned by their "pay 80% of the remaining contract if you for any reason have to cancel within 3 years". I will never recommend them because of this.

I have had this system for over a year and have been satisfied with it. We have had the alarm go off at least three times for several minutes and there was no response from FrontPoint. Concerning since we live in the country. The setup was easy and the system is user friendly. My only concern is there is no interaction between FrontPoint and myself when the system activates. I don't need a call every time, however, there have been three times when I went outside to play with my dogs only to come in and hear the alarm was set by my wife. Again.. no response and I was outside for over 10-15 minutes. I came in, deactivated the alarm, and went back outside.

When I called, the customer service agent was very nice and informed me that the system was under warranty and that they would ship out a new control panel that day. He was not able to answer some questions but told me he would look into it. I spoke to a 2nd person when the control panel did not arrive as expected and also to clarify some features of the system since it did not operate as I had expected during the emergency. Because of the lost monitoring time (3 weeks) and my disappointment with the monitoring plan that I had not performing as expected, a manager called me and credited the lost monitoring time and also helped me upgrade to monitoring plan that met our needs at no additional cost. Evidently, it is rare that a power surge will burn up a control panel since there are built in safeguards and it had to be a massive surge. I felt that FrontPoint really stood behind their system and wanted to make it right with me. I appreciate that.

We have had a FrontPoint Security system for almost 5 years and although we have never had a reason to use it (thankfully!), it has added to our peace of mind when not home. We have had one false alarm due to a malfunctioning sensor when we were not at home and the response was perfect. They contacted the police after speaking with us and the police met us at our home. The best part is the FrontPoint app. We can arm the system while away, which is useful when forgetful family members do not set the alarm! We have installed remote light switches and are able to turn lights on and off either on a schedule or just when we need using the app. The company's service has been excellent and we love having our system!

After buying our home we researched security options carefully before settling on FrontPoint, several months of carefully actually. The help desk at FrontPoint was extremely helpful and courteous throughout our deliberations, there was never a hard sell - only answers and suggestions. After going over all the alternatives, FrontPoint just seemed to be head and shoulders above the other options and at a very reasonable price. The system we designed arrived within days and was very easy to set up. The online help was excellent and the technician we spoke to during the final over-the-phone activation process very competent and patient.

Overall I am very pleased with my experience. There was a bit of a problem getting the individuals I spoke with on the phone to understand my application, but with a little perseverance it worked out well in the end.

The initial set up was very easy. The company has been very responsive to any questions I've had. The best feature actually is the smartphone app - so convenient to be able to arm/disarm remotely.