Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.
Pros & Cons
- Month-to-month service available
- Compatible with Alexa and Google Home
- Build-your-own system option
- No professional installation option
- No lifetime warranty on equipment
Frontpoint security systems offer high-tech equipment and 24-hour professional monitoring. If you don’t mind installing it yourself, a Frontpoint alarm system could be a smart option for home protection.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,240,639 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Frontpoint has been very responsive. The service has great until the pandemic and then, it's been a little challenging because everybody is short-staffed. But they're doing their best.
Debra- We are happy that you have enjoyed working with our team through these unprecedented years. Thank you for your kind words and for taking the time to review Frontpoint Security!
The young lady I spoke with last time was excellent. She was on top of it. She checked out things. She was thorough and attentive to detail. And I love that because it collectively resolved the issue, so that made it good. But if I have any heartburn with Frontpoint is everybody has not created a knowledge base. They need to step through to help analyze issues. The last young lady was amazing. But I’m not guaranteed to get that love every time. So, I could walk away and still have issues. Also, I've had instances when I've called and they said they would have a technical call back, but they never called me back.
It was a good deal because I have glass break sensors plus the door and motion sensors, and I bumped it up to include cameras. My only heartburn is the design of some of the components, like the motion detectors. Once you’ve had a motion detector, it's almost impossible to take the batteries out once they've been in your house for a while. It's a horrible design to replace batteries. The first time I had to do it, I tore the sensor and I couldn't get the battery out. Frontpoint said they would replace it. The motion detectors are horrible. You go through that, pinch this hole that you need three sets of hands to make that. Who came up with that? When you go online, they gave instructions, but they're not clear.
I’ve had Frontpoint for a few years. And it was probably one of the better systems and the most affordable at the time. There are others that are more affordable now. Frontpoint is much better because it has all the bells and whistles that the initial one didn’t have as far as motion detector, fire protection, and water protection. But they can do better on their pricing. They need to be more competitive. I’ve got my system all installed for years now, and I look at what my children are paying for the system they have and it’s a big difference.
The installation was very easy. It’s the same as any others. You stick your contacts, and you move your detectors in a key location. So, it’s simple. I call it idiot-proof. I still have a keypad because I had to go through a new system. But I like the new hub. It doesn't give me the messages that their other one gave, like Simon. It used to have a little display on the screen. This one has no screen.
We have been with Frontpoint for 10 years. We have had issues with the equipment including the multiple times we had to replace the doorbell camera because it broke more than once. We had to replace the sensors and the new ones they sent were so big and bulky that they just keep falling off. Every time we have to call customer service it takes a day to get a callback IF we even get one. They extended our contract over and over again and I'm starting to realize why. They need to lock people in because their competition is so much less expensive. It's been very frustrating waiting out our contract and paying for nothing since we hardly use the system but we did. I followed the directions on waiting until August 1st to cancel but our account was charged.
I was then informed that you need 30 days notice to cancel and that we would be charged again in September. This is a horrible business practice. If I cancelled on 7/31 I would have been charged and early cancellation fee. Having to wait until 8/1, as I was instructed, meant I would also have to pay for September. Nice trick Frontpoint! Then when I checked my bank account I saw 2 charges for August. They took the September payment a month early. When I called them on this they said, "Yup. That's what we do." I was asked if I wanted to transfer my service to someone? Why would I do that when I've been treated so poorly. Paying for August is somewhat understandable, but paying for September is just robbery. Do yourself a favor and stay far away from this company. Ring, Simply Safe, and others are so much less expensive and do not lock you into a contract. Lastly, I sent an email to WeCare@frontpointsecurity a week ago and never got a response. I see how much you care, Frontpoint.
The installation of the doorbell part was rough. I’m a 26-year-old single mom who had to do things myself. I also wish that the system came with an inside or outside camera with the package included, especially for the price. I'll probably end up buying another one later on. I also wish that the service was a little bit better as far as Wi-Fi. I have really good Wi-Fi which is over 900 MBs. But the system is very low with the connection on the camera. But as far as everything else, it is okay. I like the quality of the system. I like the doorbell and the motion sensor for sure. Frontpoint is really good. I was just really concerned about another way to get just a single camera or even the door monitor because I have more than two doors. But whenever I get on the website, there's absolutely no way to order just a camera. It has to be either the start bundle or something else.
So far, the system of Frontpoint has been good. I installed it the first week of May when I moved in. Everything is working. But I couldn't get my camera to work for some reason. The system is not recognizing the camera.
The sales representative from Frontpoint went through a whole lot of stuff with us. The installation was very simple. Our daughter-in-law did it. Frontpoint kept in contact with us and cleared through the breaking-in point with it. They're very nice.
I contacted a company that the house I’m renting had and they referred me to Frontpoint because they only deal with owners. Everything was fine and we did the installation ourselves. But I am not 100% happy, especially with the camera because sometimes I lose images. If you go through the front door, it should record you when you leave and when you come back. The system only shows me the recording of either when I leave or when I come back. It's a little bit weird and that's something that I was gonna call Frontpoint about. Also, I was told that I was gonna get sensors for the window. I only got one. I was never asked how many windows I have. That aside, customer service seems really nice. They were very helpful when I requested services and they were very prompt with the delivery of the equipment.
Frontpoint is a good system. It was very easy to install. I've never had an alarm system, so I'm getting used to it. It's very easy to manage. I've also taught my 82 years old mother how to disarm and to arm and she gets it too. Every time somebody comes to the doorbell and rings, it doesn't ring on my phone right away. It takes about a few seconds before I can hear. It's not connected live, but that's the only thing. Frontpoint's customer service reps are very friendly and professional.
We just bought this house and the existing homeowners had Frontpoint. They gave us two free window units and the chimes. So, that was helpful. Speaking with their sales rep was very helpful. He was cordial and he understood what we were trying to do. So, he was able to help me get the system back up and running, and then also navigate some new equipment. So far, the service is great. I even had an issue once we got the new equipment like setting it up and getting everything hooked to the new dashboard, and I spent an hour with customer service doing that and they were really helpful. Having the system is worth the money.
I got a call from Consumer Affairs asking to speak to a Frontpoint representative about my home security system. Representative straight up dismissed competition being cheaper than them by making baseless claims about them and ended the call saying call me when you get robbed. Expected better from Consumer Affairs if not from Frontpoint.
I am not one to write reviews, but I am so upset about their customer service, that I need to make others aware. I ordered this system 3 years ago because I liked the idea of installing it myself. They made me do a 3 year contract. After a year I was unimpressed with how quickly the video storage hit capacity and the door sensors kept messing up, but I could not cancel it because of the contract. I waited 3 years to cancel it. When it was finally time to cancel I stayed on hold for over 30 min, so eventually I elected a call back option. When they finally called the next day I could not answer. When I finally did get in touch with someone and said I wanted to cancel they tried to convince me to keep the program and offered a lower price. I refused and said I wanted to cancel and I thought it was done. Months later when my credit card changed they stated that I was past due two months in my payment.
When I called to say I canceled it months ago they went back through their records and said they had no records of it and made me pay the extra months so that could cancel it. Because they did not have a record of the phone call they refused to honor it. It is not as though I would just pretend to have talked with someone and decided it was canceled. They continued to insist that if someone talked to me there would be a record of it and refused to entertain any other possibility. DO NOT USE THIS COMPANY. There are far better and more honest companies to chose from.
The extra $200 makes no difference to them as a company, but it is a big deal to me. They continued to refuse to honor that I canceled it prior and would only let me cancel it now if I paid the $100 "that was due." I know I talked to someone because they tried to give me half off and I refused because I wanted done with this. I cannot believe how dishonest they are and that I am getting punished for their mistake. I am going to be reaching out to BBB to try and take care of this further.
The rep explained everything in great detail and he took the time to make sure I understand everything. Frontpoint is cheaper than my previous provider and they are very helpful. It’s a good system to have and the tech people explain and help you through everything.
Do not use this company! Check their reviews and comments on Facebook, my experience is very common, they are extremely predatory and will not stop charging your credit card or bank, even after cancellation of service. This has been going on for almost a year now, I have to dispute the charge every month. I have filed a complaint with the Better Business Bureau as well.
I purchased a home security system when I bought my first house. There is no professional setup, therefore you set up the security system yourself. After the first year, we were not impressed with the system and most annoying, the keypad door lock is extremely loud when it locks and unlocks. We called about this issue and they told us it was normal. Fast forward, COVID hits. Like most people, we lost our income and medical insurance. The money we did have was going towards things of necessity such as food, utilities, etc. I called Frointpoint asking to cancel my contract. They told me the only way to cancel is by paying 80% of the contract or transferring my equipment and contract to another person. Obviously, if I can’t pay the monthly payment I can’t pay 80% of my contract and there was no one we knew interested in Frontpoint so we were stuck.
The monthly payments continued to add up and one day, sometime in the past month or two, I saw that my card was charged for the amount that we owed, which was close to $600. I never gave them any permission to charge my card! I immediately called and asked who gave them permission, they said that they are allowed to charge your card without your permission. I told the representative to send me that part of the contract that states that. She told me she will pass my message on to someone higher up and they will call me back. The next day the pending charge disappeared. I meant to follow up on the situation but I didn’t. Then last week I saw another charge to my account from Frointpoint with another charge of around $600! Luckily, my bank sent an alert and asked if I approved the transaction and I responded by saying no. My bank canceled my card immediately and then had to send out a new card.
My keypad door lock now randomly unlocks after locking the door. We went out one afternoon to come home to our door wide open. No one was inside and nothing was taken, the door unlocked and if my door isn’t completely closed and locked the door will open. So now we have to stand at the door and wait a few seconds to see if it unlocks, and sometimes it does. Talk about home security! We will be replacing our keypad lock with another lock from Home Depot for better security. So, to this day, we are still locked in this horrid contract with them! This company is terrible and I regret ever doing business with them! Do not get your security system here, find a more honest and reputable company!
I was looking for a security system for my house. I talked to my co-workers and they pay every month. They pay to have their cameras in their system plus they pay for the service. I didn't want to do that. I wanted to just buy it and let that be it. I went on Amazon and saw Frontpoint. They said that it would just be a monthly service and that was why I picked them. They had the things that I needed. I could pick whichever one works for me, however many door sensors or cameras I needed. I could hook it up myself and I ain't need a whole lot of people to come hook up the security system. My daughter and I hooked it up together and it was very easy. You don't have to be tech savvy. All you have to know is how to read and follow instructions and you could hook it up.
I like Frontpoint. You can see clearly on the bell. It records through your phone. You can talk through the ring doorbell. When the door is open, it lets you know what door is open. It's amazing and I feel more safe having it. If we forgot to set the alarm in the house, we could still set it from our phones, which is perfect. I will always recommend it to anybody. I recommended it to a lady that work in my dental office. I also recommended it to two of my cousins.
Frontpoint came out with a bundle and they gave me a $99 discount too. But I personally don’t like it. The ring bell is working. I was able to install it and replace my ring bell. But the sensor is a little bit shaky because it’s not connected with the app. I could net set it up or activate it. The cost is also high compared to other home security systems. Their monthly plan would be close to $50 per month. Other home security systems only cost $10 a month. But this comes with all of the cool features, like the online video storage.
The sales rep told me that the previous owners had Frontpoint, which was why he was able to offer me a discount. But when I spoke with one of the technical people in regards to getting some help with one of the things, he said that they didn't have any history of it. So, it might have been something the sales rep said to be able to catch that sale. Aside from that, sometimes it takes a little while to reach a person. I kept having issues with my doorbell. I'd call in the morning and by the time they'd give me the call back, it would be 8:00 in the evening. At that point, I wasn't able to even answer because I was too busy. In terms of customer service, Frontpoint should have a faster response time and that’ll probably come with hiring more people.
Most of the stuff that I had was already installed, such as the doorbell and all the sensors and getting them hooked up with the app was super simple. One of the advisors that I was finally get ahold of helped me walk through it. Everything's good. I've had been having issues with the doorbell, which is the main reason I've got it. It has to do with the camera and the motion sensitivity in terms of it picking up. I leave packages on the front door to get picked up by UPS and I also get packages dropped off. The app sending notifications and the response of me getting a notification and being able to open the app takes a while to load. I've had better experiences with Ring. This doorbell is hit or miss.
The signup was great and it was an easy connect during the installation. The features of the system are wonderful. I still have to play with them to get to know them a little better but so far, it’s really good. The smartphone is a great feature because it alerts you when there’s motion. The system made me feel a little more secure that I can leave the house for a short time.
Company advertised that there is a 30 day cancellation policy. This is misleading because if you cancel after you are charged for the month, you owe an additional month. I cancelled my agreement on December 3rd so ended up paying for that full month (28 days) and the next month (31 days). So glad that I switched to the #1 home security provider that has a cheaper monthly rate and more advanced equipment.
I got a motion sensor and a door switch Frontpoint. I don't like that with their app, if somebody was to be able to break into my Wi-Fi and then be able to get into the iPad, after six tries, the system locks itself out for a minute. After six more tries, the system locks itself out for an hour. Well, if I'm a persistent burglar and I want to get through this system, I’d keep hacking it until I come up with the right pass combination. To make it more bulletproof, after four missed attempts of trying to get your passcode in, the system should automatically lock out and the owner needs to contact the factory or Frontpoint and get them to unlock the system. But the home security system does its job. Frontpoint met satisfaction.
We had some device issues and Frontpoint had great customer service with troubleshooting and sending replacement. I like the features of the system. The camera is a little lagged but it could be the internet service that we have. There’s an issue with logging into the app to get the camera, which we need to call them about. Because it’s lagging, it’s not moving fast. There’s a delay. So, if someone comes and rings the doorbell, and by the time we get to door, get to pull it up, they probably already walked off, because there’s a lag in it. But other than that, the installation process was fine. We set the system up ourselves. We called Frontpoint through customer service and they walked us through everything. They didn’t rush anything. It was always pleasant.
The customer service was smooth and the installation, which I did myself, wasn't difficult at all. But Frontpoint’s front video camera is not as efficient as I've seen others. Plus, it makes me feel like I should have gone with someone else. It doesn't always record when there's motion. It seems like it only records during certain times during the day and stops recording after 7:00 PM.
Everything was very smooth when I signed up with Frontpoint. It was very easy and simple to install and I haven’t had any issues. I didn't realize though that my doorbell didn't work. So, I have to get my doorbell working before I can do the doorbell camera. I’m happy with Frontpoint. I like it.
I have been trying for months to cancel my service. Each time you call it takes them 2 days to call back and they do it at 10pm. When you are available for the call back they say they will send you an email to cancel but never actually send the email. I am going on 2 months trying to cancel without success. Will work with cc company to stop payments and request refund. I have never spent so many hours/days/weeks attempting to cancel any other type of service in my life.
I used the first Frontpoint security system for about two years. It worked okay in three apartments during that time. Then, I moved to a place where the door frame didn’t line up exactly right. Frontpoint is a self service system, so be aware that if you can’t figure out how to get the equipment to work, you’ve signed a contract you can’t get out of without paying termination fees on. I waited on hold for “extended wait times,” as Frontpoint “responded to COVID-19.” I basically memorized their hold recording. (They are still “responding to COVID-19” in mid-2022, apparently not wanting to hire sufficient staff to answer all their phone calls of customers needing help).
In any case, I never got the system to work and had upgraded it to the newest model. When I finally got through, the answer was for me to use extra adhesive to try to stick the sensors to the wall in light of the placement of the door frame. Needless to say, it wouldn’t stick on or stay on. Wasted money on both the new system and also the contract since now I have equipment that doesn’t work here.
On top of that, I had false alarms going off early in the morning, (due to not getting the sensors properly placed) disturbing the nearby apartment building neighbors before I got the insight that I needed the extra adhesive on the sensor. It was so loud that I never wanted to turn it back on again, but having paid the money on it, had decided to try. I couldn’t get the alarm to turn off following the directions. Frontpoint said sometimes if you try over and over, it won’t work to turn it off. Luckily, they answer the phone for help with false alarms. I’m currently on hold for 45 minutes and waited more than an hour on hold last week before giving up. I’m trying to get the account straight since I had suspended it for three months, unable to use it. I would not recommend this company unless you are confident the equipment matches your setup at home and you don’t mind false alarms and setting it up yourself.
Buyer Beware!! This is one of the worst companies I have ever dealt with. They were fine in the beginning but when things go wrong they are awful and when you try to cancel it gets even worse. We have had constant problems with either monitoring or their equipment. If you complain about the monitoring they tell you they contract that out and it isn't their fault. They called me once about an alarm and asked for one of the phone numbers on the account for verification, I gave them four numbers including the one they called me on and they told me that none of them are right. I got charged $50 for that.
The equipment is constantly malfunctioning and again, if you call them, they tell you you will need to fix it yourself or they will send out a part that you have to pay for. I get multiple emails daily telling me that this window or that door show a tamper when I am the only person here or we are all sitting watching TV. I have 100s of emails detailing all the problems.
I signed up with a better company and called Frontpoint to cancel. They would not cancel over the phone and told me I had to create a login and password for my account to cancel. I did that and tried to cancel but they would not cancel my account unless I entered a credit card and paid them an additional month. This is why they won't do it over the phone for you. They kept referencing a contract, but I do not have a contract with them and am on a month to month basis. I just paid them 14 days ago, so they are already getting an extra 2 weeks from me. I refuse to pay them 60 days for a service I don't have and don't want and am under no legal obligation to provide. I have filed a BBB complaint against them.
So far, so good. There were a few minor glitches but nothing that hasn't been corrected. There were some of the sensors that were not working correctly initially but that was taken care of over the phone. They were very helpful.
We began using Frontpoint in Feb 2018. In making the decision, the fact the company is based in Virginia played a large part in us choosing to use them. Let me say the Emergency response & Call Center is perfect. They are on top of your protection when needed. However, the business side of this company is one of the absolute worst I've ever dealt with! I truly do not know how they function as a business!
As we were preparing to relocate to another state I started calling Frontpoint in December 2021 to cancel our subscription. Each time I called I was placed on hold and forced to listen to the same "due to C19 we are working very hard to ensure the safety of our customers and employees. Someone will be with you as soon as possible." This aired every 15-30 seconds. There were times I stayed on hold for up to 45 minutes and no one ever answered. This went on multiple times between December 2021 and January 2022.
In sheer desperation I sent emails to tech support and asked them to have someone call me. I also called the emergency line (at least they answer the phone!!!) in the hopes they could get someone to reach out to me. All of this attempt to cancel a service that I was NOT under contract with was to no avail. So as of January 31, 2022 our account was paid in full to that date and we left VA, leaving the equipment for the new property owners. I canceled the auto draft payment with the bank and away we went.
I hadn't thought anymore about this company until the beginning of March, when what do you know someone actually called me back! LOL. But it was only because they wanted payment for February and March! SMDH. I explained the situation very nicely to the first several callers and each time was placed on hold to be transferred to an "Account Specialist!" Or want me to call back and ask for an A.S. Needless to say I stayed on hold as long as I was going to with this company! They have wasted TOO MUCH TIME IN MY LIFE! When I tell you I have been placed on hold an estimated 5 hours I am not exaggerating.
Each time someone calls me they are not qualified to handle this "situation." They place me on hold and try get me to "someone who can help me." Apparently that person doesn't exist at Frontpoint! So last week someone contacted me on Monday and they were going to have an AS contact me on Tuesday. Cool!! Let's get this resolved & move on!! But why they cannot understand that I didn't use the service, am not under contract, tried to cancel, and am not paying another dime, and close the account - I simply don't know.
Well.... I got a call.... on Friday!! When I was not available. Smh. So on Tuesday, the following week, this snotty little man "Richard" calls me and tries to lay a guilt trip because I was not available to talk with their AS when they called on Friday! At this point I began speaking Construction Worker, with a twinge of Sailor, and overtone of Redneck Biker!!!!
I'm so disgusted with this sorry, pathetic excuse for a company I don't care if they turn it over to the credit bureau. I'll not pay another dime to this company. I'm not answering another phone call and listening to anyone else with their snotty holier than thou attitude, and I for ** sure am not being placed on hold for another second of my life for them! Steer clear of this company!
I picked Frontpoint and when I was purchasing the system, they were helpful. The system does what they said it would do, and that's what we wanted it to do. It has an app where I could control it from there. As far as getting it set up, it was straightforward. Out of the box, the instructions were good.
The system is perfect. The minute the alarm went on, Frontpoint's security system department got ahold of it and the police were contacted right away. I can’t have it in a parliament complex though. The kids come in and out, and they don't turn it off. It rings so loud and alerts everyone.
System is highly functional, Pricing very fair. However none of this means anything if nobody answers the phone, or if you leave a call back number, still no call. They have a serious problem with any kind of phone support, which you are paying for!!!
I have used Frontpoint for nearly four years now. I am moving and need to cancel the service. They make it impossible to reach anyone by phone. There also is not an online option to cancel services. After days of being on hold and entering call back request, I finally received call back. I was then told if I had called 11 days earlier (in Feb) prior to the start of the current calendar month they could waive the final month fee (April). However, since I hadn't attempted to reach them in February, I would have to pay the April fee. I of course was upset as it seems they are capable of waiving the fee when they want. I am being forced to pay for a service for an entire month when I would not be living in the house or using the service. I then requested an alternative way to pay them because there are many online reviews of customers being overcharged when they canceled. They refused to provide me with alternative means to pay them.
Been a customer with Frontpoint since 2013. It was a good company until 2020 (remember 'pandemic'). Started having an issue with the system (at the time I didn't know what it was). This was the beginning of a bad migraine. EVERY TIME I called, I would either talk to a human, which would transfer me to a recording OR it would automatically give me the recording. I would leave a message, or not to bother leaving one. One evening I received a call back. I was in another part of the house and didn't hear the phone. As soon as I found out Frontpoint had called, I returned the call only to have it go to voicemail. I was done! I had it with this company! Why am I paying for a system that was useless and couldn't talk to a live person to remedy my situation???
I called my bank and explained the situation. Placed an indefinite hold on the payment. No one, and I mean NO ONE bothered to contact me, either through phone or email!! Fast forward to March 2022. Out of the blue, Frontpoint FINALLY calls me!!! Krista ** is her name. Wants to know if I would like to close my account. Of course! But, and I mean BUT, "In order to close your account, you have to have your account paid up." We went back and forth. So, right now, I am at a standstill. I need to think what my next move is going to be.
I have had the service for almost 5 years. Equipment is obsolete after about 3 years, but still performs the basic function. I decided to cancel and it is a total nightmare! They only give you one number to call, no other means of cancellation. So I tried to call and it has been over 2 hours and still no agents. There are many complaints about their cancellation process. The funny thing is all their social media isn't really theirs. I tried to see them on Facebook and Twitter, but it doesn't really go anywhere.
There is a good discussion on the cancellation process on Reddit. Many have had the same issue. It reminds me of AOL not allowing its older customers to cancel. I am trying through email with these addresses for others to try too: Support@frontpointsecurity.com, WeCare@frontpointsecurity.com. Their Chat doesn't help either, they just try to get you to call and wait on the phone. No call back feature either! I am shocked that they would treat me this way after 5 years. I don't usually write reviews like this, but I just wanted to share my experience with others. Good luck out there and be forewarned on cancellations!
I signed on with Frontpoint about three years ago when DIY security was still new. At the time, their services were fairly priced and the equipment was reasonable. They had pretty good reviews. It has been a complete catastrophe dealing with this company in the past few years. The equipment broke roughly three years after I purchased it. Three of the sensors broke down completely and our security panel battery expanded in the back, leaving the panel open and sending false alarms for which I would be charged $60 when security was dispatched. Troubleshooting and customer service call wait times are upwards of an hour. And callbacks were never returned. So I never found the time to make the call to the department I would have to in order to get my equipment updated.
When I had another false alarm mishap as a result of broken equipment and was charged another $60, and, during the same week, notified that equipment upgrades would require an additional $65 charge, I decided to switch to Ring. The Ring system was a delight in comparison. Easy to install, reasonably priced and easy to contact when I had trouble. When I decided to call Frontpoint to cancel, I was on hold for 1.5 hours after which I was told I would need to email to cancel my account. I still have not received a response to that email. I will likely have to claim a fraudulent charge through my bank in order to cancel the recurrent fees. Frontpoint is poorly managed at best and a complete con at worse. Stay far away from them.
They have very long wait times for help with their service. Then when you want to cancel you wait many hours for someone to talk to you. Service sucks! I have been with them for 3 years and never have they answered in a timely manner.
I've been with Frontpoint for about 4 years. When Covid began, I was still required to pay my bills contracted with them, but when things go wrong---and they do, believe me...like alarms going off for no reason, sensors going off as well, equipment installation issues. And when you try to reach out for support on these things, no one is EVER available. It's two years now and still not enough people to respond to calls. It certainly doesn't make you feel safe, but as you've already spent the money on the whole system, you begin to realize that you're stuck with a bad product until you can afford a whole new system that has professional ethics. I do not recommend them at all. Find a big company that actually hires people to monitor and give help, not some guy's idea of a company used to just take as much money on product as possible with as little service as possible.
Terrible customer service. I had to wait on calls for hours for every inquiry. Often did not even receive a call back. Notified Frontpoint in writing of my cancellation. Refused to cancel and close out the account. Disputed the charges with my CC company and won, but am now being billed by My Alarm Center. I called My Alarm Center and they said I would have to contact Frontpoint directly, which is seemingly impossible to do. Do Not Use Frontpoint -My Alarm Center. Started off 10+ years ago as company that cares for customer service and the customer but is clearly a company that cares only for $.
Update.. after four call back requests, I finally received a call back from an agent who was unwilling to even explore possible remedies to potentially resolve a payment method concern. I neglected to get his name, so when "Jarrod" another agent who was able to reference the prior called back he said that "as per his supervisor he was unable to give me that information". I asked to speak with supervisor and he responded "his direct supervisor does not take calls from the public." So glad I'm finally free of Frontpoint! Never again.
We have been long time customers with Frontpoint and the customer service has gone from 5 stars to 1 star. If you are looking for a system, they will sell you but try to get out of their service and it's hard to cancel. I've spent 5+ hours trying to reach a representative to cancel our service. I did reach someone who supposedly sent an email to cancel that I never received. Had to call back and wait again, get disconnected and wait again. Once I reached a rep, I now have to pay for another 30 days of service!!!! Walk the other way and choose another company. Customer service used to be great but is now horrible.
I've had to call them a number of times the last several weeks and the customer service is unbelievably horrible! Each time I had to wait more than 3 hours for a call back from them. More recently, I've been trying to set up new equipment and I had to call customer service since the Chat person couldn't help me - he said I showed 8 door sensors when I only have 4. I'm now on 3 hours and counting. Do they expect you to wait all day at home? I've left my phone number several times and still have not received a call back. I did try to set it up through the app, but was not successful at all with that. Their technology is HORRIBLE as well as their customer service. Do NOT sign up with them. I wish I was with SimpliSafe now!
I recently moved from West Virginia to New Mexico and I have been trying to cancel my account with FrontPoint for two months, and extensively for the past three days. You can't cancel via the portal, email, text, or automated phone, you have to talk to an actual representative. They give you a number to call and you never get through. Oddly enough you can NEVER get through to that person, and in the meantime they keep billing you. And oh by the way, the billing people have no problem calling you! What a racket, FrontPoint was once a company I relied on but now they seem like a bunch of crooks that will never let you quit their overrated and overpriced service.
Warning, do not purchase a system from them. They are not there for any questions or concerns. I was on hold for 35 minutes and still haven't gotten an agent on the phone. You can hear the recorded message stating that it's due to covid 19. I call BS on this! Get the hell back to work and service your customers!!!!
I had purchased a home in April of 2021. I talked to a Frontpoint sales and decided to purchase their home security system with a doorbell camera. So start on no customer service. I had never received equipment. After getting moved into my home and never seeing equipment I have made many calls to customer service. Every time I have called I sit on hold for average of 2 to 3 hours and most of the time get disconnected. I have put in for callback and never received a callback. So 8 months later and 7 months of being billed for service I can not access. I have sent emails with no response. I have made calls with no response. I am being charged and have no way to get in contact with frontpoint. So I am out over $500 which grows monthly. I feel like this company is stealing from me and I have no way to get resolution.
Horrible security system. The alarm doesn't work and sets itself off. We have been trying to cancel and the customer service is the worst. I have called to cancel many times and I'm left on hold for over an hour easily. The phone just hangs up after a certain point. This company is garbage. I would never recommend this company not even to my worst enemy.
I have been a Frontpoint client for 7 years. The first 2 or 3 were OK. Not much interaction and their equipment seemed to work as intended. The problem started when I started having false alarms. Sometimes it was my fault (forgot to disarm it). The problem is that even though I disarmed the alarm at the panel, the disarming notification never got to the central office, so they called and if they got no answer, they dispatched the police. I had 3 emergency numbers in my file for them to call. They only called one and if they got no answer, they dispatch the police. This happened to me twice. I had to pay fees worth about $500. Now (Dec, 2021) it happened again, except this time, there was no alarm sound. The police showed up at 1:30 AM, woke me up.
The system (panel) had crashed and I received an email from Frontpoint saying so. I was given a contact (Dwayne **). I wrote and email with explanation and proof that their system had crashed. His reply, "It is Frontpoint Security’s policy that we do not refund false alarms. Frontpoint Security attempted to contact the numbers on the account during the alarm event. No refund will be issued in regards to this alarm event. Please test your control panel to make sure the siren activates during an alarm event". Notice "attempted to contact the numbers..." .
Unfortunately, I had signed up for 3 years after one of these false alarm events because they offered me a discount (to prevent me from leaving). I took the bait, to my regret. Now, I would have to pay them all owed money till the end of the 3 year period plus 80% penalty for cancelling early. I would definitely recommend you look somewhere else. This is NOT a company that cares about their clients and their equipment is NOT reliable. I had to pay $267 to the City for that last false alarm.
Been on the phone for 2 hours so far and have yet to speak to a real human. Only way to cancel service is to call and wait. This is a process that can be easily automated and is left this way to frustrate people into keeping the service and continue paying. Horrible business practice. It's easier to get a hold of the IRS. Been a customer for over three years, past the terms of my contract, have had failed sensors and malfunctions while away from the home. I want a more reliable service for less money per month.
Frontpoint is difficult and expensive to cancel. I have spent hours on hold and transferred to numerous reps. It has been over 2 months since I discontinued service and they are still charging my credit card. I am being told that I need to initiate a new cancelation and will be billed for yet another month because they require a 30 day notice and do not prorated. Frontpoint will not cancel until you both call and then process an online cancelation request. After wasting 4 hours yesterday attempting to initiate my second cancelation request, I did not receive the Email with required link to process the cancelation. Now I will need to spend hours on hold again today.
I went to cancel after 7 years of non communication. Except one time I tried to reach out to lower my bill which didn't happen. I called Oct 15 to cancel account. There was no answer. I was told after I realized a week had gone by and I called back because they aren't calling you until you call them again. If you like phone tag this company and their customer service is for you.
So I find out a week before I am moving I have to sign a contract with them concerning their cancellation so I can get into an account I have to create to cancel my service. So 3 days later with phone tag in the middle of moving out of the house. I have to create a Frontpoint account which I didn't even know was available to me because NO One let me know in 7 years. Then I am sent a 72 hour email to actually cancel my account and before I cancel I have to check a box that says I will pay an additional 3O days. But wait!! They send me a big only $19.99 if I were to stay in my face! It's been a very hard time moving and Frontpoint made as bad as they can to cancel. B ** Selah, Wa
I had Frontpoint for 3 very unfortunate years. I can go on and on about all of the instances that made my experience terrible but I will only name a few. The equipment only worked half of the time, there is no option for a siren so no real security. When we had an alarm go off, they called us at least 6 times before sending someone out, not the service you want in an emergency situation. When I went to cancel my contract after it had ended I was STILL charged for an additional month. As soon as I cancelled there was a message that read that they will not be sending anyone out if my alarm goes off even though I had to pay for an additional month. Technically they made me pay for a month that they will not offer me monitoring. This is not the kind of company you want to keep you safe.
Was a good customer for 3 years. Needed to cancel. Have paid and closed out account twice only for them to reopen after two months and continue charging with no service. In the long run it's a scam. I wish someone warned me.
I no longer have a house. I tried to cancel my service. I was told I had two months left on my contract. I have fulfilled those two months and now cannot get a single person to actually cancel the account. I call. They transfer me and say a manager has to cancel the account. I can't get a manager on the phone to save my life. I wait. I've been on hold over 7x in the past few days trying to cancel this. I've reached out on their chat online and was denied access to a manager and told to call in. I call in they say I need to email. I email, I get no response. I have now filed BBB complaints as well as disputed charges at my bank but I am HOLY HELL pissed at this point.
Why is it so hard to cancel an account? The run around I am getting makes me want to file a lawsuit over the $50 charge just on principle because this is that infuriating. It's been TWO MONTHS NOW. Why is my account not cancelled yet? I started this process TWO MONTHS ago. I've called. Emailed. Used their chat. Literally reached out every way I can and still have no resolution. WTF Frontpoint?
The software doesn't record well based on motion or events. About 50% of events were not recorded even with increased sensitivity. Even my neighbor would come to get my packages for me and it never recorded. IT customer service is rude and condescending and impossible to get a hold of, it always requires a call and being on hold for over 30 minutes. Contract has cancellation provisions for written notice, but they now say you have to call to get a link to cancel, but they intentionally don't take your calls or call you back until after the first to get one more month's fee at 100%. I have switched to the Ring where their software has a continuous recording so when motion isn't triggered you can see what happened. This definitely felt like a bait and switch on customer service.
I was satisfied with Frontpoint until I decided to terminate, where they became aggressive prey, even after the contract was completed. I'm a victim who happens to pay for four extra months after telling them the termination. Here is my piece of advice, if you decide to choose this technology.
1. Don't expect to talk to their live agent quickly after you become a customer. You should anticipate several hours or days.
2. After the contract ended and you decide to terminate the service, you should anticipate paying them a minimum of one more month.
3. You should change your credit/debit number immediately after terminating the services. I didn't do that, and they have continued drawing cash from my account for four months. Alternatively, monitor your account diligently.
4. Don't waste your time and energy explaining and reasoning with the agents, team leader, or supervisor. No matter what you say, they'll read you a scripted message like a robot.
5. Be mindful that there are several loopholes in their contract that trap you. They also change the contract in the middle of the contract period and you are responsible for it. For instance, both telephone and website are necessary to terminate service.
6. You should know that there is another hidden company that controls them. I don't know why that other company is hiding behind their name. If you force them what hinders them from making sensible decisions, they tell you about "other company". Still, after several hours of discussion with agents and supervisors, FrontPoint is not making the ultimate decision.
I wish I had known those six points before choosing this company four years ago.
I’ve had ongoing trouble with the Frontpoint DIY equipment. It went from bad to worse when I finally decided to cancel my Frontpoint service. It is very difficult! 1. There is no way to do it online so I had to dial a phone number. 2. Waited for a call back after several days. 3. They sent a link through their website which did not work properly. 4. The link expired prior to the 72 hours that was originally time frame provided. 5. I had to start from #1 all over again. Don’t enroll with them because they make it very difficult for you to cancel!
If you want to cancel you must cancel once they send you the appropriate email with link to cancel. You have to sign in to your account and verify the cancellation which I understand, but you must pay an addition monthly fee in order to do so even if your payment was just processed. For them being a security company you would think they could rely on their verification processes of speaking with their client instead of making them go through such a tedious process. Get ready to process a payment immediately in order to cancel. It is just another way to collect more fees. When you are setting up the service of course their service is quick and polite, but once you want to cancel you have to receive a call back, followed by an email followed by a verification process and then a 30 day wait with another monthly fee. DONE.
I have had a Frontpoint alarm system for the past 9 years. The equipment has mostly worked well; however, recently contacting technical support resulted in reaching voicemail on several occasions, then one must wait up to several hours for a callback. In addition, I have placed emergency calls to technical support and have not received a call back resulting in issues with the equipment not functioning properly. Frontpoint Security used to have very good support, but no longer provided good technical support.
Before I got Frontpoint I had CPI. I put my Frontpoint system in as it's a do-it-yourself so I feel a lot more comfortable with it. Everything was good with the installation and the technicians. I feel good about the equipment I have.
After having had a good experience with this security system in my parents' home. Everything has gone from bad to worse. From the customer service, which I used to love to the way their products work. The window and door sensors are constantly offline which means you are not protected. You have to repeatedly call for the same issues and spend hours on the phone on top of running up and down all around the house testing your sensors that don't work and repeating these steps every few weeks. Whether or not you're upgrading from an old to a new system, all systems, especially the new ones should work at least 90% of the time, which is not the case anymore with Frontpoint. If it wasn't for my contract I would have cancelled my service long ago.
We've been very happy with Frontpoint's service. We initially got them when we lived in Maryland back in 2016. They were very good during the installation. When we went to Hawaii, we didn't need it and they were very good about letting us out of our contract. We explained that we were retired military and we were gonna go be living on federal property. Then we came back in 2019 and went with them again ‘cause we liked the service before. I did call another company to compare but the biggest factor for me was, at the time, the other company was still pushing a landline and we haven't had a telephone line in almost 10 years. It sounded a lot more complicated and I wasn't gonna get a house landline just so I could have a security system, whereas everything with Frontpoint is cellular. Even if there's a power outage, they have a backup system.
If you have any questions, it's relatively easy to get hold of an actual person instead of a machine and a million options. I'm the kind of person that sometimes I just wanna talk to a human being when we’re having an issue and they're very responsive. If you have a sensor that isn't connecting or isn't hooked, they're very good about saying, “We're gonna send you a new one. Just return the old one.” When we travel, we know the house is secure. Also, if I'm home in the evening and there's any attempt to break in, we have notification. If there’s a smoke, the alarm goes off too.
It has been a strange experience with Frontpoint only because the actual brain of the alarm system never worked properly. The box has always been blinking since I've had it. It's been blinking on and off from one color to the other. I don't know if it connects to one of the cellular antennas so that cellular connection has never worked. But every time I called, the reps said move it from one location to another because of the interference. I do that and regardless of where it is, it has never worked. I also get dropped connections periodically from certain locations, whether it be the master bedroom, the dining room or the office.
Frontpoint is little bit more expensive on my monitoring compared to the other systems that I had. Other than that, the equipment's great and the response has been fine. I'm very satisfied.
The system is easy to use and understand and I definitely feel secure with it. We had recently tried to get an upgrade to the 5G network but the equipment wasn't available. There was some difficulty in the delivery of the equipment.
The reps at Frontpoint have been helpful in walking us through the setup. Every time we've called and talked to one, we've never had any issue. We do feel more secure with Frontpoint and I will recommend them.
Frontpoint is said to be one of the top-rated security companies and they did security on military sites. I decided that it might be a good option. Plus, the equipment was an easy setup. We've been involved with Frontpoint for five years now and we have been well satisfied with the way the system works. One time, we accidentally set the fire alarm off and we got a call immediately. We had many people knocking on the door wanting us to switch out our system and change to something else, but we have seen no need to do so. Frontpoint's equipment and service are very good. I've told people that we use Frontpoint and would recommend it.
I was able to install the Frontpoint system myself and set it up. The installation was super easy. The reps have been phenomenal and they do a great job with me. We have an ongoing issue with the battery and they sent me another one free of charge. Other than that, the system is very reliable. We monitor it. We see any activities while we're here or while we're coming home or while we're leaving. It gives very good peace of mind and sense of security.
Frontpoint works very well and that's why I've kept it. We've upgraded the system with some smoke alarms. The price is very affordable and nice. The system sent off a couple of warnings that the control panel back panel had detached, and it was not attached because of the battery. The battery had swollen and did not operate efficiently. I had a couple other issues and called technical support. They said I would need a new panel. This particular guy that I talked to was not the kindest in the world. He told me it would be 358 bucks. He said, “Or you can get another battery for it. But we don't sell them.” But that doesn't help me on either term. It's an outrageous cost for the box since I've been with them for 10 years. So I hung up.
I called back a second time because I had another issue and the lady that I talked to was very nice. This is over the holiday and she said, “Can't get ahold of the business office. But if you call back and get to the business office, they can probably work with you.” So that was what I did this morning. The lady was incredibly nice. She gave the new panel to me at no cost. It was finalized today and it's supposed to be in my possession by Friday or Saturday.
My wife found Frontpoint and they have good customer service. We had already bought a four-camera system but it needed to be hardwired. She found this option and it was cheaper. I did it myself in less than half an hour. Every time we check the doorbell camera, it's going to show us what's going on or we can see our dog in the front yard waiting for us to come home. But the ones in the living room, a lot of times, we will try to use them and they'll buffer a lot. That's kind of a common occurrence. Also, when the system goes off, we get that call asking for a password and, "Who am I speaking with?" That's always a little aggravating, especially when we did it as an accident. What probably is even more disappointing is when that system does get accidentally triggered, we don't get a call asking if we are okay. That happened a couple of times.
We had a problem with the system recently. One would keep falling off and wouldn’t go back on, and they kept getting a flashing light. I was on the phone for almost four hours with Frontpoint and finally, what I did is I just left it alone, hoping it would reset itself. When I had more patience, I was gonna spend 20 minutes on it and then I fixed it myself.
The quality of the system is not that good. I went out and spent 200 on internet boosters from my internet provider and I put two in each room. I've got boosters all over the house, and they still don’t always pick it up. The signal is not too weak for anything else in the house. My stepson was upstairs and he had no trouble with using one of the boosters. I've got a system which stinks, but thank God, I never need it. I called to try to fix it, and they were useless. It was very frustrating. They had me do the same thing over and over again, and they kept saying it was my signal. I called Comcast, and they said, “It's not your signal. Your signal is really strong.” Two boosters in each room. One is usually enough.
Frontpoint needs improvement with equipment and customer service. I've always had an issue talking to somebody intelligent who knows how to troubleshoot glitches in the system. I still have some cameras I haven't hooked up just because trying to get a hold of them is painful and it takes too long. Also, if they say this is DIY, not everybody can. It's not as easy as they advertise. I've wired and built houses but not everybody can do this. Trying to read through the code is a little difficult. Please send somebody over to help me.
I have multiple alarms and Frontpoint is my third security system. I've got two hardwired, and then I figured, “Why not?” I like it a lot. It’s simple. The only thing that sucks is that it’s handled through Alarm.com, the app. The main hardwired PEAK Alarm here in Utah uses Alarm.com for their app as well and if I change the password on one system, it logs into the other, and then we can’t access the other one. It’s a pain, but that's not Frontpoint's fault. Outside of that, I've had great experience all the way through.
Get Frontpoint. I got a couple of motion detectors and all the windows and stuff downstairs, and it all works fine. They call me when it goes off. We also got the app on our phones and it’s good. I like it.
The installation of my sensors was fine. When I upgraded to a newer system with a digital panel, it was great but the charge doesn't last very long. I kept charging every other day and ended up having to run my own power for it. Other than that, the newer system is a lot better than the old one I had. It's a more modern digital panel versus a little push-button analog-type thing. But Frontpoint should improve customer service, tech support, and getting back to somebody in some kind of emergency.
I had an incident where the lights went out at home. I didn't know that the lights were out in the neighborhood and I opened up the door and the Frontpoint system went off. They called me right away and I explained to the rep that it was me and that the power's off. I asked what to do because the alarm kept going and resetting. It was rearming itself after going off for three minutes and then going off again as soon as we opened the door to do something. The rep helped me out and cancelled the alarm. She told me that she would get me a tech but then the alarm stopped ringing so I thought that was it.
We came to find out that the alarm reset and it kept going off. So I had to go through a whole thing through their phone system that goes through a host just to get somebody from tech support to help me. I got somebody on the phone and they said “Okay, we got to switch you over to tech support again.” I then had to go through a whole other thing but I couldn't get anybody on the line because they were backed up. So, they put me on a list for a callback. Nobody was calling me back because when the first person called, they put my system on test mode because the power was out. So, Frontpoint knew that it was a false alarm. About an hour later, somebody called and told me I didn't need the Wi-Fi to shut the system off. They said I could do that through the panel.
At the time, I couldn't shut it off through the panel because when it went off originally, I was trying to cancel it and I must have pushed something while the panel went into search for the Wi-Fi mode. The Wi-Fi was out so it was searching and it wouldn’t let me get off that screen. Two hours later, the panel was back and I was able to shut it off. But just to get that information or for somebody to try to help me, it was basically impossible.
Prior to getting Frontpoint, I wasn't sleeping at night because while I was out of the country, people broke in and vandalized my home. It was very scary. At the time, my son was about 15 years old and he is a high-functioning autistic. I already have issues with sleeping at night, plus I'm also a widow. So I had a whole lot of stuff going on with me and I needed something to feel safe right away. I called Frontpoint and they talked to me about their product. I liked that the equipment could be mailed to me and that I could set it up myself. I watched a lot of the tutorials that were online and I thought that that was going to be perfect for me because I could set it up.
Aside from that, I could call and ask questions while I was setting up, which was what I did when I was setting everything up. It was so easy and I have been able to sleep since then. That was in 2016 and I have not had any issues so far. I've had one or two glitches that I've had to come and fix, but other than that, I've slept better than prior to what happened. I also tell everybody about Frontpoint when it comes to security systems. Everything that I've been concerned about, I've called and talked to someone about it, and they’ve given me all kinds of solution.
I recently added the doorbell to my Frontpoint system. I got a couple of deals I got to stick up but I got them a while ago. It's just me finding the right place to put them. I got good support from their tech group. I’d recommend a friend to take a look at Frontpoint.
I had a problem with the little devices that you stick on the doors. The sliding glass door was a problem. So, Frontpoint had to send me another one, and that got resolved. But recently, that started acting really weird. I was on the phone with someone named Christopher several days ago, and that was a rather torturous conversation. But eventually, we got the one that I have to work. Then, he finally agreed to send me a new one. Now, I have the new one here, and I can't get it to work. So, I have to call them again and get it figured out.
He couldn't answer my question. What was happening was, I'd be sitting in my living room, and all of the sudden, the patio door closed, and I wasn't even near the patio door. Our patio door opened, and I wasn't even near it. So, I said, “Do you have an explanation for that?” He said, “No.” It's only been the patio door. That's the most important door. They couldn't tell me why that was happening, which is why I called them to begin with.
Other than that, I downloaded the app, and I turn the system on and off through that. It’s very easy. Then, I have the thing on the wall where you can also activate and deactivate from the thing you stick on the wall. Overall, I don't think it's difficult to comprehend at all. I would recommend Frontpoint but one caveat to that is the customer service people need to be more experienced. The rep I dealt with had to keep putting me on hold. I could tell he was new. So, Frontpoint needs to stick with someone who's more experienced.
When I went through some issues, Frontpoint's service wasn't the smoothest operation but then they did rectify it. They sent me new equipment out if I would sign up for a year and promised to re-up my contract for a year, which was fine. Everything seems to be working great. I had an alarm go off once. The whole thing was so freaky, and it happened in the middle of the night. They didn't call and I was blaming them. It could have been me. But for the most part, my experience has been positive. They do respond. The other day, I tested my smoke alarm. They responded right away because I had to replace some battery.
I wish that they would have notified me that the closest panel was no longer being manufactured. When I ended up having a battery that was fat in the back of my alarm panel, that was what set my alarm off. The battery had swelled up so bad. I'm surprised I didn't have a fire, and that was what concerned me. I had called them because I was having a hard time finding a battery. I didn't want to replace the battery. It was the second time I replaced it. When I went to replace it, I said, “I'm concerned that this is going to happen again.” The guy I was talking to said, “Oh, we don't manufacture them anymore. But we can give you the new equipment.” I would have rather had somebody notify me early on that the batteries start exploding on you. But for the most part, it's not been the worst experience in the world.
Frontpoint recently updated the security panel. Everything seems to work fine with our system. Monitoring fees are a little higher than other people, but I recognize you get what you pay for sometimes. Their customer service department is really good and very thorough. They give you options.
Frontpoint had a lower upfront cost and it was also a DIY setup. Anybody could install it by themselves compared to someone else that would charge you a fee to install the system. The setup was easy, the instruction was very clear, and they have a lot of tutorial videos to help you. Tech support is also very good at helping a lot. Customer service was very polite and efficient. Overall, it was a great experience. Frontpoint is easy to use.
I've been with Frontpoint for a while and I've been happy. They are very friendly, prompt, and have customer care. They provide 100% satisfaction guaranteed. If something goes wrong, they will replace it or find a way to make it better for the customers. There was a time when my alarm was going off on its own for some reason. Customer service told me exactly step-by-step what to do. One of the alarms was on the window. I had to make sure that it was connected correctly or if it had a default on it. They told me to take it off and they sent me a new one without charging me because I'm one of their valued customers. They also asked me if I wanted to upgrade to get the other one that is sensitive but it doesn't have a battery thing inside of it. I upgraded to the other ones they got.
I've been a Frontpoint customer for about 8 years. The few times I've ever needed service, I am shocked by how amazing they are. Quick to reply, easy to understand, and always friendly. They should be used as a model for other companies. Would recommend 100/100.
When I speak to their reps, it's great. They're very knowledgeable, quick and easy to help and easy to get that done. But Frontpoint prides itself that you can do everything online or through the app, and especially setting up your system and I've had issues with that. I changed my Wi-Fi recently and I went online to figure out how to change my cameras over to that new system. What it told me online didn't work. It didn't even match up with what I needed to do. That was frustrating when they pride themselves on that, but then it doesn't work. It doesn't seem like that part has gotten updated. But I like how everything's interactive and how everything works together with itself. You can buy smoke detectors, flood detectors, window opening and door sensors. I enjoy it. I'm really happy with them.
Frontpoint offers similar products with other companies but the cost was really good, and there were great reviews on it. I liked the fact that the cost was less and the monthly cost for us was less. I liked being able to set it up myself to kind of put everything in place. I liked the fact that it was all wireless. I've been happy with the service. Their customer service was upfront and very intuitive. The instructions on how to set up the system was very easy to follow and put together. There's been times where we've had a false alarm where a kid opens a door that alarms and they were very quick to respond. They do call every time. I've never had a instance where we did actually set the alarm off and they didn't check to make sure it was okay. So, I'm pretty confident and comfortable with the way they do their service.
We chose Frontpoint because of the cost and setup. We're pretty tech-savvy, so we chose one that we could set up ourselves. The instructions are really clear. Installation was really easy for us. Outside of setup, in terms of customer service, if I needed to get ahold of Frontpoint immediately because of a false alarm, it's not like it clicks through right away. When it comes to false alarm, time is money because the police will come to your residence. Then if it is a false alarm, then you'll get charged a fine by the city. So, in terms of the customer service, I think they need to have an emergency line where you can click through to a representative immediately.
If you have pets, the motion sensors are not a good choice. I bought some and essentially, they're a complete waste because we have two cats under 15 pounds each. The problem with Frontpoint is that you can't place the motion sensors higher than five feet above the ground. So, if a cat were to jump up on a table, the alarm goes off. It's good, but it's overly sensitive. There are definitely better security systems for homes that have pets.
Frontpoint's installation process was easy. I like that I can do it myself.
I like the ability to buy the equipment and there was no contract. The fact that all the equipment was wireless was a good thing for me also. It works. I like it. So far, I'm happy with it. I've had the system for about four years and I replaced the battery almost two weeks ago. I'm surprised with it. When I had some issues with the keyboard, they replaced it for me. They did a great job. The system is exactly like they advertise. I'm not a handy guy but I installed it myself. It's easy to install and very reliable. So far, so good.
The setup was easy. I was replacing an existing security system at the house from another company that I had trouble getting activated. I recently had to have some sensors replaced and they were great then, too. But some of the sensor manual or the information that you can get online was kind of sparse. I would have liked a little bit more info for some of them, but it was easy enough.
I have been a Frontpoint customer since 2014. Back then, they had good customer service, Called back quickly, and Replaced devices if they failed. 3 to 4 months ago my panel failed but they did not reach out to tell me that it was no longer communicating with them. I have paid for over 3 months of service without actually receiving service from frontpoint. My panel seemed like it was working normally at home during those 3 months. Lack of communication from them was my 1st Problem.
They told me that the old panel needed to be switched to a new hub. Rather than replacing it for free, I paid money for the new hub. The new hub does not work properly. 1. It is not chirp loudly whenever somebody opens the door. It has a low voice which is difficult to hear and is kind of creepy. Low pitches obviously are not good when it comes to security system. 2. Hub does not always detect whenever a door closes. 3. There is a delay on the keypad or hub. Whenever you put your code in, it waits and even alarms before it actually shuts off! This is concerning as it calls frontpoint for a possible emergency before your 4 digits are recognized/accepted. No, there are no metal devices between the two. They are properly placed.
I have called front point multiple times and told them that the hub is not working. They have told me twice that they would call me back and they failed to do so. They did try to get the door sensors to work. But they are still not working(hub does not detect when closed). I Have asked for a high pitched chime (or to have the old unit back and working), and money back for 3 months. They have been able to do none of this. Front point used to be amazing, Now I am thinking about going to a different company. I see that their good reviews are also Becoming less and less. So if they don't change soon.... They will be out of business. They are about to lose mine.
Every time I screw up and forget to shut the alarm off, they call me right away. So I know they're keeping a good eye on things. There was one time when one of my sensors fell off the ceiling, and the alarm started going off. Frontpoint was calling me before I even got down to where the alarm fell off. So I really appreciated that. It was really weird when you don't know what was going on. I was in a bit of a panic mode. But the person that called was calming me down, so it was very helpful. I'm very pleased with the service.
I needed technical support when the sensor fell off the ceiling because there was one piece that was black and I didn't see it. I tried rebuilding the sensor myself and it wasn't working. But the technician walked me through taking it apart and we knew from him guiding me through that there was a piece missing. I went downstairs and found it. Once I put it together, it worked again. I bought the new sensor but I still have it downstairs. I never did put it back up. The nice thing about Frontpoint is you don't have to drill holes through your walls and run wires. You can put everything up yourself. I did that all myself and it was very easy. Another plus is the fact that it's not using the telephone cable. It's using the cell phones. Everything's been fine.
The representatives of Frontpoint are great. They get 10s across the board, except for pricing. It's $50 a month and it's really outrageous. For that aspect alone, I've actually contemplated another service. The only reason why I haven't done that so far is because I would have to buy a whole system again. But the other companies that I've looked into charge $10 a month.
I like the cellular part of Frontpoint. Also, every time I call, they always answer or try to send me to reps that can answer my questions. Then they always offer free devices just to incentivize the renewal process, which makes it a lot easier for us, the customer. As for intrusion, alarms and whatnot, they call within 30 seconds after the alarm goes off. Some time I trip it myself and they called and asked for the passcode. After I gave the passcode, everything was squared away. I just upgraded the new hub and I got rid of my old touchscreen. So far, so good. I got their version of the Ring camera and sometimes it loses connection. Then what I would recommend is to get more cameras on the site as products. I was looking right into their camera system and they really have limited selections.
I had a home security system and I was looking for something less expensive. Somehow, I stumbled on to Frontpoint. The customer service was good and the installation was very easy.
I've had the panel not work a couple of times and there were things wrong with some of the sensors but I’ve always had help and it was resolved. I’ve been happy with the service from Frontpoint. At some point though, they should look at upgrading their stuff. We’ve been with them for eight years and everything is going well. But a person who signs with Frontpoint now has a device that is totally a different generation. While mine seems to function okay, it’s like getting an iPhone 4. For people who have stayed with them, they should automatically have a program for upgrading their sensors with the newest version. It doesn't have to be every year but periodically such as every three to five years when there's a generational change. It’s Frontpoint's responsibility to do that. They should not lose customers because somebody else is poaching their loyal customers with new equipment.
I’ve got 30 sensors and I like that I can access the system when I’m traveling. But sometimes, when I have certain issues and I'm away from home, Frontpoint cannot do anything unless I'm by the panel. Also, in a lot of devices, things come in and out of connection. So that means I get a message such that a certain device in the garage has been disconnected and then, a couple of hours later, it comes back in online. But overall, it has been a decent experience.
The installation was easy enough. I recently did an upgrade. So I got the latest and greatest. Frontpoint is definitely an option to go with. It may be cheaper than some of the other alternatives out there.
I've been using my Frontpoint security system for over 3 years. The parts I've issues with (giving false alarms and such). They are a little pricey for what you get, too. When I went to close my account since I am moving to a place that has a pre-existing system, I was told I had to give a 30-day notice. Thought 2 weeks is sufficient. When you give a 30-day notice they charge you for the full month. I simply wished to close out at the end of the month, when I move. Went through my 3-year + contract and saw no mention of this. This is all automated, too. Hence, no says they can override. Total money grab and an abusive practice. Could not get to a manager either.
The support was good and they helped us when we needed it. Everything ran smoothly and worked the way it should, so we were happy with it. The system did what we needed it to do, so we liked it. It was a good experience and I would recommend Frontpoint to other people.
Frontpoint is really nice because it's all wireless and simple setup. The customer service has always been pretty good. They have that feature where they don't keep you on hold forever. They call you back. The installation was really easy. The system came already set up. We just put those sensors where we want them. The app works really well. I can pretty much change some of the settings from there and see what kind of alerts I'm getting, or if there's any problem with the system itself, I get a notification. I would definitely recommend to get Frontpoint because of the ease of use and it's monitored 24 hours a day and it's cellular, so there's no wires to cut, so nobody can disable it from the outside.
Frontpoint has usually given good customer service and sometimes, when I struggle with the bill, they have payment plans and things they will help you with. But they are probably a little pricey. $45 a month is a little high compared to some of the other companies out there where you can deal with stuff yourself. But other than that, Frontpoint is a good company. They monitor their alarms and they call if they get one. They provide good technical support as well as customer support.
Frontpoint self-installation instructions were straightforward and I had no problems. I've been very happy with my system and I've been able to do everything I've wanted to do. I recommend Frontpoint to people that want that sort of security system.
The sales experience with Frontpont was good and they were helpful. The rep was more knowledgeable than me. I thought I needed more than I did and he would suggest things. He had a good understanding of things once I explained the home and proposed an appropriate product. The installation was pretty easy even though we had to call with a question about one thing. The system has been good for us and we've been happy with it.
Frontpoint had a decent price. It didn't require a landline so it communicated to the base station then to the monitoring center. It seemed like a decent system to try. In the beginning, communication with Frontpoint was good. But in 2019, we had a bad experience with them. We had gone out and our dogs were at home. The glass break sensor was tripped. We got a call from Frontpoint and we told them we wanted them to send the police to the house and they said they would. They would give us a call back once they confirmed what had happened.
We got home and there were no police there. The alarm was off. We called Frontpoint back and they said the police checked it out and there was no problem. They mentioned that from the time that the alarm had gone off, it had taken several minutes for them to call us. Once we told them to send the police, it took several more minutes for them to even call the police. They didn't even have the right phone number on record for the police department. It was more than six minutes of a wait before they even contacted the police to dispatch them.
We pretty much made a decision that if that was what the security company was and that was how long it was going to take, then we might as well use somebody else. But Frontpoint told us we signed a contract and we can't get out of it even though we were extremely unsatisfied. After that, we packed the system up and didn't use it. We had to suck up the payments every month.
After that, Frontpoint gave us a couple of months of credit. They offered to give us an upgraded base station and a few extra sensors. From a customer service standpoint, it was a good thing for them to give us those things. But that didn't make up for the fact that we had an intruder in our house for eight minutes before the police even got there. It didn't sit right with us.
We've had Frontpoint in our home for at least four years now and it has worked out very well. But we had some issues two years ago with a lot of false alarms. Frontpoint sent us a new computer board for the module. It was the actual key panel. It was with the antenna as it’s a new updated system. That works quite well. The biggest problem we have now is with the motion detectors going off. We had one go off the other day and we have no idea why. Other than that, everyone that we talked to was great. We've been kicking it back and forth about getting the cameras. Our next step is possibly getting those and having those installed with the system.
I liked what I saw when I researched Frontpoint and they had positive reviews. I liked the wireless setup that they had and that I could install the system myself and own my own equipment. The installation was a piece of cake to do. You just stick the system pieces in place. There was nothing highly technical or complicated needed to install them.
Frontpoint is all user-friendly. I have a glass breakage detector, one camera, window sensors, door sensors, and the base station. All of them worked easily and in sync with each other. The technical support they offer is great. They handled any need for response appropriately like when there is an accidental setting off of the alarm. Customer service was quite responsive all the time and they didn't over-respond. They weren't too quick to call the police. They gave me a chance to be reached by phone, email or text so that was all good.
Frontpoint is a good option. I have a security system with them and I have no issues.
Frontpoint is competitively priced. The installation was pretty straightforward and simple. The system seems to be working fine and I set the alarm for my phone. The alarm goes off when it should although we did have a couple of false alarms and customer service called. We told them that everything was fine. In the few times I have had to interact with them, they were always very pleasant and they resolve things quickly.
I sold my house so I was pending my service with Frontpoint temporarily. Customer service was good when I called. I've had the security system for multiple years and I've been very satisfied. It's just the fire alarm and motion sensors.
I liked Frontpoint's price and I was comfortable with installing the things myself. I wanted to make sure that my house is secure and that I can monitor what's going on at any time. Frontpoint's sales rep has been very straightforward. When I first got the system, I got discounts because I was a new customer and they got me a good deal. But as I've had to replace something that either broke or just buy additional equipment to cover more parts of the house, and I found those prices to be crazy expensive. But it is what it is.
I found the installation to be pretty easy. I work in tech, so I'm comfortable with all that but I have friends that have not used Frontpoint just because they don't want to deal with all the setup. For the most part, the system does what I was told it will do. I wish it had more features like better integration with Google Assistant and the Google Home. There's some integration, but that's kind of funky. It doesn't work all the time. I also have a small garage, and as it turns out, with the old control panel, I was able to control the garage doors. But with the newer ones, that's not possible. And they flat out told me that they were having some technical issues with the new one to set up my smart garage doors. I thought that was odd because I was getting a newer version of the control panel, but it had less functionality than the previous one.
Also, I didn't know about that until after I had purchased the new control panel. So, it was in the middle of setup when I was trying to configure the new panel that I had to call the technical support team because I couldn't figure out the garage doors. That was when they told me that, “Actually, with the new panel, you can’t do it.” For anyone that is tech savvy, I will recommend Frontpoint because you can get some value when compared to other competitors.
I was renting a house and it was easier to buy the whole system myself and put it in. Frontpoint's rates were a little better at that time. I could pick and choose what I wanted. I first got the control box or the keypad, then the door sensors and motion sensors. Then I eventually got some glass breaking sensors. It’s really simple to use. I rarely call customer service unless I need something like the battery goes bad. Then the keypad had to be replaced. They just sent another one out and then everything has batteries in it. The batteries haven’t gone bad, I just changed them because it’s been a while. If I have questions, they're there to help so it’s pretty good.
Frontpoint has been convenient, and we were recommended by a friend who was satisfied. We set the system up ourselves. It was easy. Customer service is great. Anytime we've ever set off the alarm as a false alarm, they call immediately and get everything handled. I like Frontpoint, so I would recommend it to other people.
Frontpoint is easy to install, reliable, responsive, and convenient. Its feature seems to work.
Frontpoint was cheaper than ADT. I liked the offer and the service. It seemed good. I've had their home system for three years now. The system includes window sensors, door sensors, and motion detectors. We now have a touchscreen pad which is nice. It seems pretty easy to use. We've been very happy so far.
I installed the Frontpoint system myself. I had one or two questions and customer service was helpful in telling me how to do it, so it wasn't a big deal. I was relatively satisfied with the program. I own two homes. I switched to Ring instead of Frontpoint in my other home. I find that the Ring app works better and it cost less in the long run.
When my Frontpoint system got old, I had a lot of difficulties figuring out how to upgrade the system and get it operational. They sold me a system upgrade that did not work with my existing equipment. We went almost a year without the system working. I finally spent a couple of hours with Frontpoint before we actually got to the system where it was operational again. But after a lot of phone calls and a lot of discussions, I was not really happy with that whole process. Also, we had several false alarms that Frontpoint was unable to explain. I'm much more satisfied with Ring and I plan on switching to them as soon as my contract with Frontpoint expires.
We bought the Frontpoint system for my mom. We've had it for seven years and we've been pretty happy overall. I love the fact that I can control everything over my cell phone. If we're away, I can see the activity that's going on and I can turn it on or off. That's a big thing for us. I've recommended Frontpoint to a bunch of people.
The system of Frontpoint is excellent. We've had them now for a while. We did the install, but they helped us. They surely gave us step-by-step instructions. I completely feel confident now that I have it. When we travel, I don't worry. Now I have cameras. So, we’re good.
The quality of the system of Frontpoint is not as good if there are sensors that keep falling off the door. Other than that, it’s fine. It works when it works. When it went off a couple of times because of that sensor, the cops came out.
Frontpoint had the best reviews on the internet. I did the system installation myself and it was super easy. Every time I called, their customer service was good. Anytime I have a problem, it gets solved pretty quickly.
Frontpoint originally had a touchscreen base monitor that almost burned my house down because of a defective battery that came from the supplier. They've since replaced the equipment. They've since overhauled their interface, yet they have not replaced it with replacement functionality to give it the same level of technical ease and self-sufficiency that the original did. Their customer service and their product are outstanding. But their level of technology, despite the fact that they are an advanced technology company, needs to catch up a little bit.
Frontpoint is supposed to be writing new software and apps for their updated touchscreen that I was sent about four weeks ago, which took almost 18 months for them to send me. They're good, not great. I signed up for great. Now, if they could write new software and get the functionality up to where it was five years ago, then I would recommend it to everybody. But if it wasn't for their very high and attentive level of customer service, I would have left them a couple of years ago when the incident with the equipment happened. They have some outstanding managers, and overall, their level of customer service is what separates them from everybody else.
Frontpoint has good quality for the price and the only thing they might want to do is their magnetics, which is for the doors. They need to make them a little bit larger. The motion sensors don't quite register if you mount a switch to the door and there's no other place to mount the other switch. And if you didn't have the crown molding, what's meant to be mounted on the door would sit flush. But if you put our door with crown molding, one is going to be higher than the other and sometimes, that crown molding on some of the older slash Victorian style houses is thick so it doesn't quite trigger. Beyond that, everything else is great. The set up was self-explanatory and the Frontpoint technicians were awesome.
My mother is elderly so she doesn't negotiate stairs. She generally stays on the ground floor and she doesn't quite understand all these alarms. I told her that she will never have to go in the basement. All the heavy furniture and all the heavy boxes she could never lift are in the basement. So, I was setting it up and I explained it to her that, if you set all the motion detectors for home and they go off from the ground floor, that's fine. And I told her that as long as the alarm is on, if anything triggers below this basement door, you have a break in. If someone breaks in through a window and they open the door, it would set off the alarm.
One more thing I can recommend that'll make it a lot easier for people that are not too tech savvy, like parents or grandparents is for the Frontpoint app. It’s a great app but they can customize it and have them do customized ring tones and notifications. I've recommended Frontpoint to four people and I had gone to my brother's house. He was telling me he was getting Frontpoint but he went with SimpliSafe. He had it in his house for four months and he never set it up. I told him I’ll set it up for him. Either way, they're both simple setups but Frontpoint has got more bang for the buck and a better deal. They are very helpful and anyone I've ever talked to in Frontpoint has great personality.
I looked at all of the home security systems that were available and I got the best value for my money by going with Frontpoint. Their reps are very knowledgeable when you call them and they take care of any issue immediately. The installation was just a breeze. I would recommend that my friends get Frontpoint.
We’ve been using Frontpoint for seven years now. We had already been month to month with them for a long time. I got a call about needing to upgrade the unit from a 3G radio to a 4G. So we just talked about the need for that and discussed what the updated pricing would be moving forward. One thing I have always appreciated about Frontpoint is that people are very professional and polite and helpful. The rep knew everything about the need for the upgrade and what the plan would entail. They had changed the offered plans since we had last enrolled, so she explained that well.
The install was a little bit tricky. But I found the video as the most helpful thing to watch to see how to do it. The antennas were a little bit finicky. They came out once or twice, trying to rotate them into a good position to fit them back inside the box. But other than that, it was pretty easy. The upgrade really didn't change the coverage that we had. But overall, we appreciate having the system. It does give us a sense of security, especially when we go out of town or out of the house for a long period of time.
I’m in the market for a security system with cameras, and began to research different companies and pricing options. I filled out a form with Frontpoint requesting a quote for my home. What I did not request, however, was the volume of follow up calls regarding. Today is a Tuesday, and I had received three calls before 10AM and a voicemail. The calls did not stop. They were all from one number, so I blocked the number. Then I received calls from a similar number. By 5PM I had a total of seven calls. It’s a Tuesday! I’ve been at work in Divisional meetings all day, and my phone will not stop.
Because of this, I will not bring my business to Frontpoint. Yes, I initiated a price quote and agreed to receive phone calls, however, the volume of calls was ridiculous and caused stress as they kept coming during my busy work day despite my attempt to block them. I hope the sales associate removed my number from their system as I had asked, because I have more meetings scheduled for tomorrow.
I was a loyal Frontpoint customer since 2015 and paid them thousands during this time. When my panel broke they wanted me to buy a new one or they would give me a new one if I signed a new contract as I was month to month. I already signed a 2 year contract back in 2015 and did not want to be committed to another yearly contract. They would've surely made up the expense of the panel with my continuing monthly service. I was thinking about staying but the coup de grace for me was they wanted me to pay an additional month on a non-operating system. So I have 2 months of service on a unit that doesn't even work?
When I called and talked to Gary it was pretty much, "Sorry to see you go but good bye!" So off to Simplisafe. My neighbor has them and has nothing but good stuff to say about Simplisafe. Frontpoint is good until stuff breaks and they want to lock you back into a contract. I will recoup any loses within the first year since I won't be paying Frontpoint $50 a month compared to about half of that with Simplisafe.
After trying to cancel, need to jump through extra hoops before they can "confirm cancellation", basically their attempt to hook you along for more money. They will "offer" to cut your monthly in half, but still cheaper to go elsewhere. Because I missed the last hoop, they overcharged me by 3 months of payments. Go elsewhere.
This company will not honor any warranty on their equipment. Equipment only lasted for months yet I still had to pay the full three years of the contract with zero services rendered and zero operating equipment. I’ve literally Written over 30 emails with one response. When you call you are put on hold for hours unless it is for sales then they answer the phone right away and are more than accommodating. After one and a half years of trying to contact them I wrote a review on Facebook and finally got a response via a phone call.
The person did nothing to help me. Would not waive any of the fees regardless of the equipment not working. This company only cares about the dollar bill and I will be reporting them to the attorney general and filing a complaint with the Better Business Bureau. They do not care at all about their customer. They just want to gather new accounts and take your money for three years. Taking someone’s money without a product or service is called stealing.
I attempted to cancel my contract by transferring to the new property owner. This is a cumbersome and poorly designed process and in I was charged four additional payments after trying to get this set up even though I no longer owned the property. I would definitely not recommend transferring service and recognize that once you have been billed they will not take the charges off no matter what.
The Frontpoint rep was excellent and my experience was, overall, very good. I used their online tutorial and did the installation myself. It went very well. The system works great and it's good peace of mind.
I was looking at something that was easy where I could scale it up or scale it down depending on what I needed for it and Frontpoint seemed to be one of the better rated ones at the time. I've had the system probably 5 years now and the service is great. The customer service part was stellar because they were able to help me, walking me through and staying on the phone with me where I walked around and put sensors on. If you have an issue, they stay on the phone with you and make sure that it is resolved to your satisfaction. I see signs all over my neighborhood of different companies out there but Frontpoint seems to be the one that works the best to me. I even had it also installed after I had my office.
I got the little glass break systems and that helped out great. I had one situation some years back where I thought somebody broke into our house. The alarm was set off. Come to find out, it was a pitcher that had fallen. You have your geofence that if you forget to turn the alarm on, it helps you recognize that if you're a certain distance from your place, you can set that up. I have that turned on. The camera system works great.
I did the installation myself and spoke with somebody on the phone. They walked me through it. Everything so far with Frontpoint over the last couple years has been excellent. They answer the phone relatively quickly. They do their best to solve whatever issues we're having.
We've had Frontpoint for quite a while and it's great. It's simple. The only thing I had was to get the little things that you have to put on so that they connect. I had a little difficulty with that. But I feel secure with the system. I sometimes screw up on it a little bit, but not bad. I know it's there. All I have to do is remember to set it at night and that's become a ritual with me.
I like the ease of equipment and the price point of Frontpoint. They’ve had good customer support and they also answered all my questions. I recently had an issue with our console and I’m unaware of their updated equipment or options. So that would be something nice to understand. But it's been durable. We'd like to do some add-ons, but it seems expensive.
There was a wired system installed in the house when we bought it. The more I learned in recent years about wireless systems, I decided that I would change to one, and Frontpoint seemed to have good reviews. The gentleman that installed was very patient with me, which I appreciated. We’ve had a couple of different occasions to call customer service. This last call was to replace the battery in the master control unit, and it was generally very good. We just added an indoor camera, which was also a nice feature. Last fall, I added a Ring doorbell, which isn't part of Frontpoint. Whenever somebody comes to the front door, or through a way, it notifies me. I love that feature from a security standpoint. And because people have packages being delivered to their house all the time now, it's really nice to have that feature. At the time, I didn't ask whether Frontpoint offered that service. If they don't have it, they should add it.
We have had our system for more than 12 years and have experienced a horrible decline in service and equipment reliability in the last two-three years. We upgraded equipment (at our expense) thinking that would correct issues, it only got worse. Frequent false sensor failures, 90 minutes plus wait for support phone service, extremely limited online access to sensor and panel settings. We are afraid to arm the system which makes it worthless.
Installing our Frontpoint system was simple and since then, it's been great. I definitely feel much more secure being able to monitor while I'm at work. It's definitely peace of mind.
I like the fact that Frontpoint is wireless. I'm satisfied with it. The only thing is I'm having a problem with a Ring sensor. They keep going in and offline. But the service has been good. I did recommend a couple people because we have telephone access. You could control from anywhere. You also could add cameras. You could do so much with it. Right now, I have two systems that I control from the app.
Frontpoint's security equipment has been very good and I've been quite happy with everything.
I had my Frontpoint system installed over 10 years ago and everything has been fine.
I liked that with Frontpoint, I had the ability to install the security system myself without having an electrician coming in. The system that I got was delivered very well organized. Everything was pre-numbered and set up based on what I had ordered and the instructions were very clear. I'm not a handy person at all but I had my whole house done in less than 30 minutes. It was super easy. Since then, there have been a couple of hiccups with some sensors here and there but nothing out of the ordinary.
Since getting my system, I sleep better at night knowing that if any door were to open, I'd be alerted. When I first got the system, one of my children was sleepwalking. My system is armed so that it would only chime if a door opened. My sleepwalking child was headed out the back door in the middle of the night and I heard the door chime. It woke me up and I went running down the hallway. Had we not had the alarm, my child could have gotten out and God knows what would have happened.
Frontpoint's reps are so knowledgeable that anytime I call, they always have an answer or they can get the answer very quickly. They stay with me until my issue is resolved. I have used Frontpoint as an example in training my own team to create "wow moments" so that whenever they have an opportunity to speak with a customer, that customer would hang up and say "Wow! Those guys are awesome" which is how I feel every time I hang up after talking to Frontpoint. I'm super happy with them.
My garage was robbed a couple of times, so I got a system. I got Frontpoint five years ago mostly because it was the best DIY solution at the time and I've kept it since. They've always been easy to get ahold of and on point when I needed anything. I've never had any issues with them. I also don't think there's anything one could do to make the sensors better or worse, but the expandability of the base might be a little bit better. I have three floors in my townhome and all the way to the top floor, it's hard to hear the base station make its announcements.
If there was a better solution to have extra speakers when there was an alert or when a door opens, that would be ideal, but it's not an easy solution right now. Frontpoint doesn't integrate very well with Alexa or Google too. If someone wants to have their security system integrated with a smart home, they might wanna do a little more research before they buy something. At the same time, it depends on the consumer.
My Frontpoint system is pretty standard with the other security systems I've had. My only complaint is that the chirping sound when I come through the door is very high-pitched. So, I had to turn it off 'cause it freaks out my dog. With the other security systems I've had such as ADT in Delaware and Simplisafe in Providence, their sound had a lower pitch and it didn't bother dogs. Also, one of them had phone applications with which I could do everything. Otherwise, this system has been good and the person whom I worked with was extremely helpful and knowledgeable. I got this system because I'm concerned about my two little dogs. If there's a fire or someone breaks in, they would slip out. It's nice working long hours knowing that I'm going to get a phone call if a smoke alarm goes off.
For the most part, installation went fine. We might have had a few hiccups, but Frontpoint resolved them. We’ve had the system for a few years. One time, we had a fire or a smoke alarm malfunction and the fire department showed up. While on vacation, we’ve had some motion detectors do false alarms, and the cops showed up. Given that we’ve had a few false alarms, we have a mixed feeling of a sense of security, of knowing if it's real or not. I also wish they would allow a lot more video uploads for the initial price.
It was certainly great when we were onboarding Frontpoint. It was fine after that point. It was a different team signing up from the people who do the ongoing support, which is normal. But I didn't quite understand how much discount was given to our initial package. So when it was time to replace stuff, I was like, “Oh, this is a lot more than I thought.” But it wasn't something I was dissatisfied about at all.
The person who was doing the original sale didn't have to sell me at all. It was already decided and then called. So what she did was she asked me some questions and came up with a list of crap that she rattled off to me. I said, “That sounds fine. Let's get it,” thinking I can always tweak it later. I probably would have gone over that list a couple more times and realize that I forgot some windows.
The installation instructions were super easy though. We had to call a couple of times and get something replaced because it just wasn't connecting. We put a keypad downstairs and it also constantly messages us, but it's disconnected because it's a little far away from the access point. But I have not had any issues with the smartphone features. However, we have these Wyze cameras that we use for spying on my chickens out in the yard and that thing constantly disconnects. It has to be uninstalled and reinstalled and power-cycled. I guess it works better on some newer phones and not others and I was using an old phone. Nothing’s ever perfect, but I’m satisfied with Frontpoint.
We have a Frontpoint system here and another at a place we have in Pennsylvania. When we were putting the sensors around, Frontpoint had misnumbered them. That was a real clown world show there. How could somebody misnumber the sensors when they send them out? The package should be double-checked to make sure that nothing is misnumbered. They were activating it and it was the wrong one. It took a while but we got it resolved. Also, we've had sensors back in Pennsylvania fall off or the battery went dead or had to be replaced. We've had a couple things like that happen over the years but those have all been handled well. All the conversations have been good with the representatives.
We have cameras too and I'm not really happy with that system. The motion detector wasn't being activated and recording all the time. For them to go off, somebody almost has to break and force entry then everything would start being recorded. That's the way it's set now. I would like it to be set that if a deer or a bear walks by, I'd like to be able to look back and see that.
There’s a thing where you have to draw a little box on them. When the wind would blow, it would trigger then we'd start getting all these messages ‘cause it’s hooked up with our phones. But it turned out to be branches. The idea is that if somebody tries to break in, the image will still be recorded and put up which is what we wanted. But I also wanted to be able to record if somebody was up there looking around and coming on the property without permission. I'd want the camera to be able to trigger it. I can't because they're so sensitive. They trigger so easily with motion. We've never been able to resolve that issue and we've tried several times. The cameras here are the same way. If you get a hard rainstorm, it’d do the same thing. The cameras would be going off all the time.
Overall, I would recommend it. The experience has been good. Frontpoint seems to keep up with all the latest stuff coming out. The distance is really good. We have a sensor that’s probably 100-feet away from the main unit and it picks it up. I could also hold off calling the police to make sure that nobody was up there. After two or three false alarms, the cops start charging you. What's good is Frontpoint calls me right away and I call one of us because there are several of us on it. I would say, “It's probably a sensor. We'll check so don't do anything.” It's always been good if that's happened.
I like the ease of installation and price of Frontpoint. However, the video camera doorbell thing doesn't work very well. So I use something separate. But the quality of the system is good and the installation was fine.
I'm an attorney and my only issue with Frontpoint is their contract of adhesion isn't exactly one that I like. When I pointed that out to them, they were not willing to be flexible at all in what I believe was my perfectly reasonable request. I understand that most businesses operate that way, but it's always a negative point in my book because I work in contract management. I know that those little details matter. Apart from that, Frontpoint has been good. It's hands-off and the product works generally as intended. The system has performed well enough that I'm not looking for a replacement. We had some difficulties when we first moved in though. We're close to getting charged by the city for a couple of visits out by police. The alarm system was going off, and we weren't able to get to the phone in time to call them off.
The people I've talked to at Frontpoint were doing their job and doing the best they could. But the equipment has failed more frequently than I feel like it should. I have a camera that was suddenly not giving me video and it looked like the camera’s failed. But it's out of warranty. So I ei