Frontpoint

When we needed to set up our new hub and replacement door sensors the phone support could not have been easier! These guys have it down and make you feel like you know what you are doing! Thanks Frontpoint! You’re the best!

You will need to phone me, the feedback changed from good to very bad. I can provide feedback directly to Better Business Bureau and other avenues that deal with companies that severely drop the ball and left customers without any service.

1. I experienced a bait-and-switch - the app was awesome during the trial period, then all of its nice features and visibility disappeared to a point of it becoming useless.

Every associate with whom I have ever dealt has been an outstanding representative of the Frontpoint organization. No matter what the issue, from Sales to Service, each has been a pleasant experience. I have been a customer of Frontpoint going on ten years this year. I love the technology, but your customer service cannot be beat!

I signed up for Frontpoint in 2018 and was sent magnet sensors for all my doors/windows, paying $45/mo for monitoring. In 2020, I had vandalization happen to a vehicle parked in front of my house. So I called and asked about cameras. I explained that I wanted to be able to see live what is happening and also return to review past recordings. I got 3 cameras and signed a new contract in October 2020 for 36 months. After receiving the cameras, I called for help to install. I explained my plan for the cameras and was advised by the agent that they don't actually work as I was originally told.

I've been a customer since 2012 and have always had a great experience. The equipment is easy to setup and has been very reliable. Would recommend to family and friends anytime. Hope to add to the current equipment for more security.

Our hub wasn’t working or syncing and it needed to be fixed. The service consultant was incredibly well knowledged, patient and professional in assisting me to fix the issue. Took less than 10 mins. Great customer service and products. Would recommend Frontpoint to friends and family.

I received a replacement sensor for my front door. It took 2 calls and nearly 90 minutes to get my new system to recognize the new sensor. It is working, but now all the alerts on my other sensors are not working the way they did to alert me when the door or window is opened. I didn’t have time ti wait on the phone any longer. Need to call again to get this resolved.

As always, the customer service rep was knowledgeable and quick to resolve the problem. Response was immediate and the problem was resolved with one phone call. Would highly recommend Frontpoint to friends and family. Always excellent service at a very affordable price. Past experience with alarms resulted in immediate notification and (once) a call to police by Frontpoint. I am a very satisfied customer!

Read the cancellation policy carefully. They require you to call in during weekday business hours to cancel. You need to talk to a person who keeps asking why you are canceling and will not take no for an answer. They then send you a link to go through the "process" of canceling. After an hour of hold and technical issues on their end, I was able to get access to a link to cancel on 12/01/22. I followed the link through three more pages of "why are you canceling" questions to land on a page that requires me to pay until 1/31/2023 to end my service. I find this to be a despicable business tactic.

Thought I might be responsible for the back-up replacement battery on my FrontPoint Security unit. I called and was greeted by a Rep who was polite, knowledgeable and said I would be getting a replacement battery from Fed Ex in 4 to 6 days. Excellent Customer Service. Have been a customer for 10+ years and can recommend their security system 100%.

Technician suggested the drawer test to determine if they are faulty but I later decided to have them deactivated for the time being. It's no coincidence the both units gave false alarms in the same time frame. However, it's not convenient right now to manage this test. I am always impressed with the quality of your people and their ability to resolve issues. I would have liked to replace the sensors, but at $64 each with 15,% discount it's more than I want to spend on the problem.

I used Frontpoint security for 10 years. The service provided was always good but the price was getting too expensive for me especially when I wanted to add cameras. I decided to use a cheaper company simply to save $20 per month. I called Frontpoint to cancel my sevice and that began the misery. I was told that I could not cancel over the phone and that I would receive a cancellation email. This occurred on October 3. I received an email consisting of a survey dealing with customer satisfaction but never received an email with cancellation information.

The representative was very courteous and helpful in walking me through resetting my hub so that I could get my panel reconnected to my wi-fi network. He explained the process carefully so I will be able to do this myself again, if necessary.

Needed to reactivate my security system. They were most helpful, walking me through each step, testing the system and ensuring I knew how to work it. Later when one of the sensors failed, they walked me through the testing and replacement. Strong company.

I’ve got Frontpoint for 12 years so that should say something. It's a great system and I have no issues with it at all. The customer service is absolutely phenomenal, which is one of the reasons why I keep it. The installation is as simple as it can be and the reps will walk you through any issues you have. Everything is great and I am totally satisfied.

It took too long to speak to an agent. The False fire alarm 3x. The agent was very patient and knowledgeable. She investigated and assured me that it has not gone to police or fire department, and confirmed that it was a false Alarm and there was no testing going on at that time.

The staff are always very very nice, and they always impress me how knowledgeable they are. I would recommend them to anyone. The equipment works great, I am happy with it, it is easy to add or modify equipment. The prices are very reasonable as well.

Updated on 11/01/2022: I recently reported the dysfunctional operation of the doorbell camera of the FrontPoint system. After this report I received constant notifications of "activity" from the camera however there was nothing there. I decreased the sensitivity however the app was not responding and the images kept coming for several days. It became extremely annoying. Almost harassing. Now the doorbell camera doesn't work at all. This makes me wonder if it was internal tampering. Doesn't make me feel too secure.

I had replaced batteries, but the sensors in my OLD Simon system would not reset to work, called FrontPoint, and the tech online got them re-genned in ASAP. Back in business, and all secure. Frontpoint has a very good system for the value and exceptional customer service. Monitoring is less expensive than some, and far better than the market leader whose name begins with an A anD ends with a T.

We were in another state when we were notified of a water issue. A friend went to the house, and the sewer was backing up. He quickly called several other friends, and about six people showed up with multiple shot bags and were able to keep a head off the water. The city determined that the sewer was blocked and fixed it. Our friends were there about three hours and limited the damage to a very small amount. I can hardly imagine what we would have come home to several days later and will not have the water sensors I think FrontPoint, is it no brainer as it’s an expensive and my homeowner's policy give me a credit for half. Their service is outstanding.

The features in the system are simple and effective, and the objects in the house do their job. The price changed some, but very little. Also, customer service is efficient and friendly. I'm perfectly satisfied.

Thank you to Francisco for your technical support, I like to call one time for one call resolution. The customer service team really understands the equipment and how to make the system work better. The team members pick up where their coworkers leave off on my account. Thank you.

Always helpful, very responsive to phone calls. Appreciate response to alarms in a timely manner. Wish we see a few TV commercials compared to the competition that have daily commercials. Have had your service for many years and I feel that your pricing is competitive. Thanks.

This company has very good service. Any problem that we have had they have taken care of within the hour. I like their app. It's easy to use. I trust the monitoring service. Anything that appears to be unusual they will send you or call with the information.

We have been customers for at least 10 years. We have remained happy with our service. Although we've considered other devices and programs, we remain with Frontpoint because their equipment continues to do the job we want it to do and customer service is is there to help with questions.

Whenever I have an issue, the customer service representatives at Frontpoint handle it within seconds on the phone. When their tech couldn't figure out what it is, they sent the new equipment out here, and my grandson hooked it up for me. I called them, and they started it up, and it's been fine ever since. I would recommend Frontpoint. It's good. It lets me know on my phone if something is going on. My daughter came and tried to visit and she tried to go out the sliding door in my family room. Frontpoint hit me right on my phone right then and there that somebody was messing with my sliding door. I feel secure with Frontpoint. I had problems, but they solved them.

I’ve had been with Frontpoint for about 8 years. Wanted to cancel and switch to a new service. They ignore all calls and emails for service cancellation. That has to be illegal. Out of the several calls I made to cancel my account, one went through and the rep said my request for cancellation for received and I would get a confirmation email - that was months ago. Oh! And I am not under any yearly contract. So I don’t care how good the equipment or service is but these are plain liars and crooks. How can you entrust security of your home to someone who’s looking for defraud you in broad daylight?

Working with the reps was a good experience and I’m satisfied with the Frontpoint system. I like it. Overall, it’s easy and user-friendly. I would recommend it.

I have been a Frontpoint customer since I bought my home in 2019. Any time the alarm went off, police never showed up. Once when I was out of state and once when I was at work. Then when THEIR products malfunction due to nothing I have done, they try to charge me for a new sensor. I’m done. I am canceling my service and telling EVERYONE I KNOW that this company is CRAP!!!!