Frontpoint Reviews

I started service with FrontPoint in Sept 2014, and from that time added service at additional properties. In the early years, I did not have any big issues with them, except it was always difficult to get a fast support call (always having to take at least 30 minutes on phone to get someone that could answer a question). The systems were easy to self-set up but I did have an issue with original system after about 3years the battery backup failed and they sent me a new battery - which was impossible to remove old battery & after several phone calls they agreed to send me a new base unit with me returning the old one; citing "yes we know the battery is very difficult to remove").

I have two Frontpoint systems: one for my vacation home in Colorado, that needs constant monitoring; and one for my business. The one in Colorado I've had for eight years; my office about three. My first installation was kind of scary--not knowing how hard it would be. But once I got a couple of devices installed, then I realized how easy it was. Over time I have added additional devices, like cameras, door locks and the like. My experience is that over time, Frontpoint's service has gotten better and easier.

I am so over Frontpoint - you used to be promised someone would be there to help you. I’m on my 3rd and last contract renewal - they are AWFUL. I just got a text that my payment was overdue - how could that be - I updated the credit card months ago. Well when you chat with them (since you can’t talk to anybody) updating a credit card doesn’t automatically get pulled in for payment. "Oh don’t worry. We don’t report you don’t pay your bills" - yeah right. I ordered extra interior light controls - They were crap - and I had to call them to return them - Nobody to call, chat is only available limited time. AND the chat keeps closing and you have to start over - Took me over an hour to get a return set up.

In the past month, we have experienced two false alarms from the system in the middle of the night. One of them led to a police visit. It is unbelievable when set up as armed away, the motion sensor will tamper!

Had for years, was paying $44.99 then contract expired starting paying $39.99. Was told if I renewed my contract I would get a discount on my next order of equipment. So I renewed my contract and received no discount on my order. Now have to pay $44.99 again. Have contract no increase of service for the increase. Sensors are defective. Garage is in alarm for no reason. Want to cancel contract they want a payoff of contract, I confronted them about problems and the one person said I shouldn't have been charged for my smoke doctor offer me the months free but next person I talk to denny everything and claim I signed a rate hold contract and had a discount for adding a checking account which is also a lie because I had setup auto pay from day one.

We decided to upgrade our alarm system several years ago and after much research settled on FrontPoint. It was listed in several reviews as the #1 alarm company in the country. This was no lie. Their technology is highly effective and we are able to activate and deactivate the system remotely and whenever we’ve had a false alarm, they call immediately to make sure we’re OK. I wouldn’t choose any other service.

They are always spot on with service, knowledge of the system and very courteous. Every time I've contacted them with questions. They will walk you thru step by step to help you install and maintain your system. I'll continue to use them! Anytime there are upgrades they are on top of offering you the best deal for the buck.

I was easily able to temporarily discontinue my service until I am moved and set up at my new house. The call lasted less than 5 minutes, the documents were signed, and I was done with the entire process in less than 10 minutes. I love this company and the ease of everything they do!

We have had them for several years. Very reasonable cost and you can choose what items you want in your system. Everything and everyone with the company had been wonderful. Easy to self install their equipment. I would highly recommend Frontpoint to anyone wanting a monitored alarm system to help protect their home and family.

We recently purchased a wireless doorbell camera and chime to add on to existing Frontpoint home security system and received excellent customer support over the phone to configure and install it as well as how to use it. I would definitely recommend Frontpoint for home security systems. It's nice to know that when you call for customer support, they are there to help you and are very patient and communicate very well.

I ordered a new heat detector and it is on backorder. I am very pleased with the service and I got good information from the agent. I am very pleased with the cost of my service. I have been a Frontpoint customer for over 10 years and they are very reliable and responsive.

I've been a customer for over 7 years. Company is very responsive and helpful with every interaction. Recently upgraded our system and the process was super easy and only took about 10 minutes. This system also saved me some money on my home insurance. Definitely recommend for anyone looking for a reasonable, but effective security system. If you are looking to protect your home from intruders, fire and carbon monoxide, I highly recommend this system. You won't regret it.

I have been a customer for years. Recently while attempting to swap batteries in my old panel, I broke off an IC chip. One call to Frontpoint and the agent suggested that I get the Frontpoint Hub. I extended my service for 3 years (a no brainer) and my Hub cost $0. The new Hub is vastly superior to the old panel. I really like the ability to mount the control pad where it is convenient. The entire systems arms/disarms much faster now. I do miss the announcements that the system is armed. Many of the controls that were on the control panel are now only accessed through a smartphone.

The customer service team is extremely helpful and fast. The monthly cost of monitoring is affordable. I also like the upgraded detectors because they’re not as bulky as the older models. I need to upgrade my keypad soon and hope to get a great deal on one. Thanks so much Frontpoint!!!

Had a fire, all smoke alarms went on except theirs. Called their support and they basically just told me the temperature wasn't high enough and it is working as intended....The stove was on fire! Other non Frontpoint smoke alarms were 3 times the distance and they picked up the smoke! Asked if they could replace it because it is the second incident and they kept refusing..I told them in that case, I will cancel the subscription and they just hanged up and left my alarm disabled on testing status. It means if something would have happened, that no emergency service would have been called in and the alarmed dismissed as a test....

After I received the replacement door sensor from Frontpoint I read the enclosed instructions and proceeded. I encountered a couple of problems so I contacted Frontpoint tech support to speak with a support advisor. I was rather promptly connected to a courteous and knowledgeable advisor. The advisor patiently aided me with the process. Success! I noticed that now the keypad had a new habit of announcing items that I wished to silence. No help from the app so I called support again. No way to do without support staff assistance so the second advisor quickly solved my new issue.

I was pleased with the person that contacted me. I was able to use my indoor camera to observe movement in the house. However, I was confused and disappointed that my second contact person was alerted since I responded to the initial call immediately. Why would my second contact be alerted when I already did?

Been with Frontpoint since 2017. Called in 2020 because I needed 2 door sensors ($19.99 each). Told at that time I needed to upgrade to the newest hub and panel - $289.96. Now, it's Aug 2023 and I was looking to cancel service to cut some costs, since it has been almost 3 years since that event - what a surprise to find out they locked me into a 60 month contract or pay 80% of it to cancel. Seriously, a 60 month contract for $289.96 in parts, when all I really needed was $40 in parts. RIDICULOUS. No supervisor available to help either. Pick anyone else.

They were very patient with me and very professional, and because of personal issues that were unexpected my bill got behind and they made arrangements with me that were within my budget and because they were so willing to work with me, my account is now current and I am very grateful and a long standing customer, they really made me feel like a family member and every time that I’ve called them or they called me it has always been a pleasant experience, Thank You for Your Superior Service.

I purchased the whole package; 3 door sensors, 2 garage door, 1 indoor & 2 outdoor cameras, motion sensor, water sensor, approx 12 window sensors, keypad door lock, remote keypad, door camera, control panel, etc... Had many calls to support to fix installation issues due to no connection to control panel. After 3 door locks and 2 control panels everything "works".

“Frontpoint marketing and financial practices are totally predatory, detrimental, deceptive, unlawful, and dangerous for consumers. helpless customers that were misled, exploited, and unfairly treated by this home security system company. “ They have made a name for themselves by offering unique packages and products that happen to be untrue, distorted and faulty, falling short of real expectation and delivery of services in good faith which puts them at the center of a lot of consumer complaints. Their WRITTEN CONTRACT THAT LOCKS YOU DOWN FOR 3 YEARS, it is concealed and masked, and cancellation procedures are not displayed including their online account portal. In addition, they have in place a large-systematic fraudulent scale of electronic auto-payment which is arranged to overcharge customer in a monthly basis, even after months of cancellation, despite of service failure, shortage, disruption, and defective equipment.

I installed door sensors, motion sensors, glass breakage sensors, garage door sensor, and smoke sensors throughout my whole house. Not that difficult and it has worked flawlessly for 5-6 years. Phone and internet service is very good, and the monthly fee is very reasonable.

Frontpoint Security Alarm: My keypad wasn’t working and the professionalism of Frontpoint quickly resolved the issue!! They are very helpful and knowledgeable! I would recommend Frontpoint. Frontpoint was helpful also in helping with the sensor one of our doors. Thank you Frontpoint!!

I've been a Frontpoint customer since 2017. I reviewed alarm companies and found this one the most appealing. The set up was relatively easy and customer service was great and responsive. I've stayed with them for all of these years and when I moved the following year there was nothing painful about relocating equipment from what I could recall. Flash forward to 2023 when I moved again and I've suddenly had a very different experience. For starters the move portal was confusing when it asked what date I wanted my move supplies. I expected it on the day I entered.

I want to cancel, and they are just charging, without any service. This looks like the third party service. Tired of calling customer service. Now want to cancel, even that is not simple. Willing to pay all the early charges, even then they are holding. Not sure what is going on. I have all the Frontpoint equipment, I will give away for free, if anyone wants to install camera, fire alarms and the sensors.

We have been a Frontpoint customer for many years. The products are the easiest to install and the company backs their products. We recently ordered three HD indoor cameras and they were a breeze to install. Peace of mind when we’re away knowing that our home is protected is priceless.

Have 1 alarm that recently was acting as if the battery was dying. We handled it, then dealt with one camera and doorbell as the customer had recently changed modem and needed to update both items. Took time, but with patience we completed the tasks. Hooray! Tech was a outstanding gent and dealt it in a professional manner.

I’ve been a Frontpoint customer for the past nine years. I’ve stayed with Frontpoint for all these years because I’ve always gotten great customer service reliability from their products. And fair pricing. Their products are very easy to set up, and if you have any problems, customer service will have the easy answer and fix for you. I have the Home alarm, smoke and fire detectors and water Flood alert for my laundry room. All to protect my home at a very fair monthly monitoring cost. Great job frontpoint

Call and went into the call back queue (great feature). On the call back the technician walked me through the setup and within about 10 minutes everything was working properly. Great service and easy to understand. I’ve had this service for over eight years and not had any issues.

When we needed to set up our new hub and replacement door sensors the phone support could not have been easier! These guys have it down and make you feel like you know what you are doing! Thanks Frontpoint! You’re the best!