Ring Reviews

I am a recent widow. The Ring account is in my deceased husband’s name and information. For me to change it to my information, they would have to turn my system off for at least 48 hours. I have never heard of anything so ridiculous. I should be home alone with no cameras or information if someone is on my property. Horrible policy.

I really like my Ring Floodlight Cameras when they are working correctly. Just had one of the floodlights go dark and I keep getting the red cast on the camera. Sure, I can go out and tap the camera with a rubber mallet until the red color slides away, by why do Ring cameras have the issue with the RF filter getting stuck or whatever that cause the red tint. I have had the problem on multiple Ring cameras. And the price of these units is outrageous, but I like the recording service even though I have to pay an annual fee for that too.

The most appropriate rating for their customer service is Zero stars because it is horrible, horrible, horrible! I changed my phone number and internet provider about six amounts ago. I have been trying to update it since then so that I can set up my devices. The persons operating the phone lines are useless-they keep you on the phone for hours and then treat you like you are the incompetent one. If you you are in need of security cameras, please find an alternative (with customer service in the U.S.) Ring is not worth the work. I spent an hour uploading drivers license, photo of myself, images of one of my device and that was not enough to get my number updated. The rep. I spoke to wanted me to remove my doorbell camera, and flood lights and send pictures of those to assist me with updating my phone number because she don't have a cIue how to resolve a simple issue.. Without an updated phone number the devices are useless.

Bad product. After movement 120 sec later doesn’t record- if a nefarious act was to occur- they know to activate movement and wait- then count with you unrecorded action. Battery no good in very cold.🙂‍↕️

I used to have Ring, and cancelled them over year ago due to increased pricing. I cancelled my account, but because my unit is hard wired, the flood lights come on randomly, and most times in the middle of the night. I was told that I have to have an electrician come out to disconnect the unit because they cannot do it internally. The flood lights have been turned off for a very long time in my account, but does nothing to keep them from activating. So annoyed with this company. They suck.

I bought Ring Doorbell Plus 3 and use only 10 months, it was fine, my internet connection is very strong. It is 57 (the RSSI), The router is only six feet from the camera. The camera image is green, does not have clear image. I tried to switch off the colour night vision, it became darker. I contact customer service, she tried to help me, but nothing change, I called internet technician from my Xfinity, my internet is strong signal. I don't what shall I do.

Going up on their prices drastically when they have sold you all the equipment is deceiving customers. They believe you have no choice but to pay them what they ask, it's probably going to continue further. Think about another security system.

Ring sucks. They always blame the internet for connection problems before they even test. I have called customer service 4 times and each time they tell me it's the internet. I had my internet company come out and check and they said the camera was the problem. I'll use my Ring cameras for target practice and go with another company that has Customer Service.

Ring offers to keep the community in touch with what is going on with a 5 mile radius of your home where they are lacking not abiding by their community guidelines. Flagging people's account for no reason, not letting the community inform their community of things that are important. I would shop around. There are plenty of other companies that offer so much more.

Worse ever! Don’t even call using your phone calling customer service! My husband called customer service, didn’t realize the number that he clicked on their website was a number through United Kingdom. Now we are getting charged for a bill almost $100 because of contacting customer service out of country per RING, it’s not their fault we contacted customer service!