Ring

I have 5 Ring video doorbells and had always been happy with the service. I’ve been paying +$100 per year for their service agreement that protects each device. I have an issue with one of the devices and they would not warranty it stating that “it’s been removed from my account” which voids the warranty. Come to find out, 3 of my 5 Ring doorbells have mysteriously been removed from my account. I have not done this, they can’t tell me when they were removed or who removed them. The only thing they told me is they won’t honor the agreement. Disappointing that I’ve been paying hundreds of dollars for a service and they won’t honor it on a technicality they cannot explain.

Ring app has been out for 8 hours and counting! Unfortunately this is not the first and I don't imagine the last time this will happen. I had their security system including multiple Ring doorbells and Floodlight and obviously this is to secure my property. Without the app working properly for extended lengths of time, I don't think this is doing its function even though I am paying for the service which is not rendered. I tried to call their customer service and took over an hour to reach someone who does not seem to care about my situation. In a robotic way, they just simply stated they cannot do anything and can only "escalate" to the engineering department who will not be able to talk to me directly. Only through email. This does not help my situation at all of trying to protect and keep my family and I save from anyone trying to take advantage of this situation.

I purchased this system over 5 yrs ago. When the monthly cost was 16$/yr. The price is now over double that per yr and the service has gotten worse. They raised the rates without any notification. I called their customer service yesterday about issue that "recording not in cloud". Jason was reading his script and going through the check points. Had to repeat several times what the message was as if it was that difficult to understand. Then he expected that I go out to circuit breaker and turn it off for the unit.

I recently installed Ring in my home. Upon downloading the app, I was unable to receive a verification code on my phone. I called customer service at Ring who kept me on the line for 60 minutes, confirmed other customers were having the same issue, and was unable to resolve it, unable to escalate it and unable to give me any direction. I then tried to connect my first device, and needed to remove the face plate to do so. The device comes with a Ring screw driver, and unfortunately I was also unable to remove the screw with this screw driver in either of my 2 front door bells.

I have had the Ring flood light camera over my garage for several years. Whenever I have had issues ring sent a replacement camera at no additional charge. Great customer service. The ring system is easy to use and can be viewed from any place.

I have had a Ring doorbell and floodlight system installed for 3 years now and although initially pleased both units now need replacing. The doorbell button simply broke in half whilst the floodlight camera is now given pink images. I have contacted ring who are only interested in selling me new hardware but I refuse to invest any more money (£400 approx) if it only lasts this long. Ring not only lose me as a customer but also the monthly contract I pay religiously. I speak as a long term customer who likes the system but cannot justify replacing the equipment every 3 years.

I am very disappointed with the tech support I received from the Ring Company. I own 4 Ring devices... a doorbell and 3 security cameras throughout the house and I was having a problem connecting to the internet with one of the cameras. After I did some troubleshooting, I called tech support to get some help and one of the technicians had me go through over an hour of troubleshooting. Then he transferred me to another person to do basically the same thing for another hour. The camera was still under warranty and I just don't understand why a customer has to go through this kind of agony before they decide to send out a new device. I do love Ring products but I really hate their customer support! I work with electronic products in-store and I don't think I will recommend Ring products to my customers because of their poor customer support!

I purchased the Ring Doorbell a couple of months ago. After spending an hour installing it, I reviewed its operation and set my preferences.

The overall security system is great because it allows you the ability to connect between different devices. I am able to connect my outdoor floodlight camera with the Ring mobile app and my doorbell camera. It's also great you can connect it to your Amazon Alexa device to view who is at your front door.

The Ring system was very easy to set up. I installed three ring floodlights, a doorbell and a chime pro. I can view all sides of my house and the doorbell notifies me, even if the person doesn’t ring the bell. I no longer worry about things that go bump in the night or need to open my door to strangers. The price is very reasonable compared to other systems.