Ring

Ring

 3.8/5 (74 ratings)
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About Ring

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Ring’s home security devices include its popular video doorbell system, security cameras and smart lighting. Its equipment is easy to install, and its plans are available with or without monitoring. All products work with Alexa-enabled devices, but that’s the extent of its smart-home automation features. While the products are fairly affordable, the additional accessories and DIY monitoring may be expensive for some.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • High-quality video surveillance
    • No long-term contracts
    • DIY installation
    • Optional monitoring plans

    Cons

    • Few home automation features
    • Expensive accessories

    Bottom Line

    Ring is a solid security system for those who want to monitor their homes remotely. Additional Ring security products can get pricey, but customers enjoy not having to sign a long-term contract.

    Top Ring Reviews

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    Rated with 4 stars
    Verified

    The overall security system is great because it allows you the ability to connect between different devices. I am able to connect my outdoor floodlight camera with the Ring mobile...

    Read full review
    Rated with 4 stars
    Verified

    The Ring system was very easy to set up. I installed three ring floodlights, a doorbell and a chime pro. I can view all sides of my house and the doorbell notifies me, even if the...

    Read full review

    What is Ring?

    Ring is a DIY security system that helps you protect your house, apartment or commercial business property. Ring’s video doorbells let you see and communicate with people on your doorstep from your phone, tablet or compatible Amazon Echo device. Its 1080p, high-definition outdoor spotlight cameras have a 140-degree horizontal field of view and a 78-degree vertical field of view.

    Through Ring’s Neighbors app, customers also get real-time safety alerts from their local law enforcement, homeowners associations and community groups. Ring is compatible with most Dome Sirens, Ecolink sensors, First Alert alarms, GE and Leviton lights and smart locks from Schlage, Yale and Kwikset.

    How does Ring work?

    Ring security systems require Wi-Fi to send push notifications to your smartphone or tablet. Its video doorbells operate on battery power and use Wi-Fi to alert you when someone presses the button or when they detect motion, and its contact sensors send instant mobile alerts when doors or windows open on your property. You can pair these sensors with an Alexa device and hub to add voice control capability. The sensors are also compatible with iOS and Android devices.

    Most connection processes for Ring products take place through the Neighbors app, which is available for Apple, Android and Windows 10 devices. With the Neighbors app, you can stream video and communicate through two-way audio with anyone on your doorstep. You can also control a few home automation functions from the app, including smart lights and locks.

    Ring equipment and security accessories

    The Ring alarm home security kit comes with a base station, motion detector, contact sensor, keypad and range extender. Once you have the alarm base kit, you can customize your home protection with video doorbells, surveillance cameras, alarm contact sensors and other Ring security products.

    Ring products

    How much does Ring cost?

    Upfront costs for Ring equipment range $60 to $1,010. Ring Protect plans cost between $0 and $10 per month. All Ring plans — Free, Basic and Plus —  include motion notifications, real-time video streaming, two-way talk features and lifetime theft protection.

    The company only charges monthly subscription fees if you want video saving and sharing or a professional Ring monitoring plan.

    Ring alarm kits start between $200 and $300. Total costs are higher if you customize the system with more cameras and smart accessories. Those who qualify can take up to 12 months to pay without interest.

    All packages come with access to the Ring app and the option for professional monitoring for an extra $10 per month. Some of the best-selling Ring kits are:

    • 5-Piece Security Kit: For $199.99, this base kit comes with a base station, keypad, contact sensor, motion detector and range extender.
    • 8-Piece Security Kit: For $249.99, this package comes with everything in the base kit plus three extra contact sensors.
    • 10-Piece Security Kit: For $259.99, this package comes with everything in the base kit plus four extra contact sensors and an extra motion sensor.
    • 14-Piece Security Kit: For $329.99, this package comes with everything in the base kit plus one extra keypad, seven additional contact sensors and another motion detector.

    Ring installation

    Ring designed its security systems for easy installation. Once you unpack the equipment, all you have to do is sign up for the app and register your Ring Alarm Base Station. You then complete the setup by placing the sensors and motion detectors around your home or business.

    You can install a Ring doorbell yourself. Simply mount the video doorbell in the desired location, and it will automatically connect to the Ring app via Wi-Fi.

    If you opt for a Ring professional monitoring plan, you get a seven-day “practice mode” period to get to know your new system without triggering false alarms.

    Ring security FAQ

    Is there a monthly fee for Ring?
    Sometimes. Ring only requires monthly subscription fees if you want premium features or professional monitoring. These plans cost between $3 and $10 per month.
    Does Ring require a subscription?
    No, Ring only requires a subscription if you want optional features or professional monitoring services. You can monitor your Ring home security system in real time through your phone for free.
    How long does a Ring battery last?
    The Ring video doorbell battery lasts between six months and a year, but the battery may run out more quickly in colder climates.

    The battery life of other Ring devices depends on their usage.

    • Ring Base Station: Internal rechargeable battery with up to 24 hours of backup
    • Ring Contact Sensor: 3-volt lithium battery; lasts up to three years
    • Ring Alarm Keypad: Internal rechargeable battery; lasts up to seven months
    • Ring Alarm Motion Detector: 3-volt lithium battery; lasts up to three years
    • Ring Alarm Range Extender: Internal rechargeable battery with up to 22 hours of backup
    • Ring Panic Button: 3-volt lithium battery; lasts up to three years
    Are Ring doorbells waterproof?
    Ring doorbells are resistant to rain and freezing temperatures. However, you should not submerge them in water.
    Can you have multiple Ring doorbells?
    Yes, you can have multiple Ring doorbells on the same property.
    Is Ring owned by Amazon?
    Yes, Amazon acquired Ring in 2018. Ring works with Google Assistant, Amazon Alexa and Apple HomeKit. Alexa has the most thorough integration of the three.

    Is Ring worth it?

    Ring is a smart option for homeowners, business owners and renters who want to monitor their property from their phones. Ring video doorbells come equipped with infrared night vision, automatic motion detection and recording capabilities.

    Professional monitoring plans are optional, and there are a variety of Ring alarm accessories that make it easy to customize your protection level. With professional monitoring, Ring calls your local police department if the system detects a security threat.

    For more, compare how Ring stacks up against other popular DIY options:

    Ring Reviews

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    How do I know I can trust these reviews about Ring?
    How do I know I can trust these reviews about Ring?
    • 3,766,828 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: April 1, 2022

    I have 5 Ring video doorbells and had always been happy with the service. I’ve been paying +$100 per year for their service agreement that protects each device. I have an issue with one of the devices and they would not warranty it stating that “it’s been removed from my account” which voids the warranty. Come to find out, 3 of my 5 Ring doorbells have mysteriously been removed from my account. I have not done this, they can’t tell me when they were removed or who removed them. The only thing they told me is they won’t honor the agreement. Disappointing that I’ve been paying hundreds of dollars for a service and they won’t honor it on a technicality they cannot explain.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 8, 2021

    Ring app has been out for 8 hours and counting! Unfortunately this is not the first and I don't imagine the last time this will happen. I had their security system including multiple Ring doorbells and Floodlight and obviously this is to secure my property. Without the app working properly for extended lengths of time, I don't think this is doing its function even though I am paying for the service which is not rendered. I tried to call their customer service and took over an hour to reach someone who does not seem to care about my situation. In a robotic way, they just simply stated they cannot do anything and can only "escalate" to the engineering department who will not be able to talk to me directly. Only through email. This does not help my situation at all of trying to protect and keep my family and I save from anyone trying to take advantage of this situation.

    When I mentioned this is not acceptable and I may need to use other services/companies that actually can provide the safety I expected from a security system, I was simply told I am out of luck since their agreement only allows for return of products within 30 days. I think if Ring did not provide the service they promised, they should not expect their customers to honor their return agreement either. I am extremely disappointed and frustrated by this company. By any means, DO NOT BUY from them. You will eventually experience the same thing I am now and I want to save you from this trouble if I can.

    2 people found this review helpful

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      Rated with 2 stars
      Verified Reviewer
      Original review: Nov. 24, 2021

      I purchased this system over 5 yrs ago. When the monthly cost was 16$/yr. The price is now over double that per yr and the service has gotten worse. They raised the rates without any notification. I called their customer service yesterday about issue that "recording not in cloud". Jason was reading his script and going through the check points. Had to repeat several times what the message was as if it was that difficult to understand. Then he expected that I go out to circuit breaker and turn it off for the unit.

      My circuit breaker is in the back, the unit in the front. I was to turn on the lights for the unit and then go through the circuit breakers until found which one turned the lights off. This would take an exorbitant amount of time as well as would take more than one person. I told he would need to return the call today when my husband would be home to help with this. Meanwhile, the issues self corrected, then today 10 more times with recording not in cloud. And of course, Jason did not call today even though he promised to "personally follow up on this issue"' when my husband was home.

      I am looking on internet to problem solve and will also attempt to reboot the system which is what Jason was probably trying to do. Miserable customer service for "a long term customer of Ring" as described by Jason. I would not recommend this company as customer service is everything with technology and its frequent issues. I am now looking for another system as I am done with Ring and their poor customer service.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 27, 2021

      I recently installed Ring in my home. Upon downloading the app, I was unable to receive a verification code on my phone. I called customer service at Ring who kept me on the line for 60 minutes, confirmed other customers were having the same issue, and was unable to resolve it, unable to escalate it and unable to give me any direction. I then tried to connect my first device, and needed to remove the face plate to do so. The device comes with a Ring screw driver, and unfortunately I was also unable to remove the screw with this screw driver in either of my 2 front door bells.

      4 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Oct. 6, 2021

      I have had the Ring flood light camera over my garage for several years. Whenever I have had issues ring sent a replacement camera at no additional charge. Great customer service. The ring system is easy to use and can be viewed from any place.

      Be the first one to find this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Sept. 11, 2021

      I have had a Ring doorbell and floodlight system installed for 3 years now and although initially pleased both units now need replacing. The doorbell button simply broke in half whilst the floodlight camera is now given pink images. I have contacted ring who are only interested in selling me new hardware but I refuse to invest any more money (£400 approx) if it only lasts this long. Ring not only lose me as a customer but also the monthly contract I pay religiously. I speak as a long term customer who likes the system but cannot justify replacing the equipment every 3 years.

      2 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Sept. 6, 2021

      I am very disappointed with the tech support I received from the Ring Company. I own 4 Ring devices... a doorbell and 3 security cameras throughout the house and I was having a problem connecting to the internet with one of the cameras. After I did some troubleshooting, I called tech support to get some help and one of the technicians had me go through over an hour of troubleshooting. Then he transferred me to another person to do basically the same thing for another hour. The camera was still under warranty and I just don't understand why a customer has to go through this kind of agony before they decide to send out a new device. I do love Ring products but I really hate their customer support! I work with electronic products in-store and I don't think I will recommend Ring products to my customers because of their poor customer support!

      2 people found this review helpful
      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: July 13, 2021

      I purchased the Ring Doorbell a couple of months ago. After spending an hour installing it, I reviewed its operation and set my preferences.

      1. Several of the features I most wanted from it was missing, and only available after paying an annual rent of some $39.00. I paid a premium for the product, only to be socked with an annual fee which I refuse to pay.
      2. The camera is slow to recognize motion so that persons approaching my door are invariably leaving before the camera recognizes their presence. My other outdoor cameras, costing half as much to purchase, are 15-20 seconds faster than the Ring. Catching a package thief is much easier if the camera catches a face view rather than a back view of the thief running away.
      3. The camera has no provision for inserting a memory chip or mini to store recorded instances as cameras costing half as much do. This is also one of the features costing an annual rent on the doorbell camera.
      4. They have a "feature" where they connect through your WiFi with all local neighbors, invading all of our privacy rights at once. I turned that monstrosity off.

      5. I've had it too long to send it back for a refund, or I would. I have ordered a doorbell camera costing half as much with a mini-chip slot and a response to motion much faster than the Ring. This one will be trashed, I'm afraid. The Ring has been another failed test of a cheap product sold dearly and with an annual cost.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: May 15, 2021

      The overall security system is great because it allows you the ability to connect between different devices. I am able to connect my outdoor floodlight camera with the Ring mobile app and my doorbell camera. It's also great you can connect it to your Amazon Alexa device to view who is at your front door.

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: May 8, 2021

      The Ring system was very easy to set up. I installed three ring floodlights, a doorbell and a chime pro. I can view all sides of my house and the doorbell notifies me, even if the person doesn’t ring the bell. I no longer worry about things that go bump in the night or need to open my door to strangers. The price is very reasonable compared to other systems.

      2 people found this review helpful

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        Ring Company Information

        Company Name:
        Ring
        Website:
        ring.com