Ring

Unplugged the unit immediately to stop the noise. Went through tech support 10/23/22 and they said they would send a new unit. 2 weeks passed. Nothing, another 2 weeks. Nothing, be patient... It's backordered. Now we're 3 months out. Same thing. I think this is unreasonable. I come to find out through my own research that my unit has been replaced with an newer 2022 model, if my unit is completely outdated and continually out of stock the right thing to do IMO is send the upgraded model ASAP. I am on the protection plan.

I asked customer service if they could send the upgraded model, yes for an extra $50.00 (I don't see that there has been a price increase since I last purchased so why $50?). ALSO the upgraded unit would arrive in 1-2 weeks (sound familar, I've heard this before). Why so long, I've been waiting 3 months for a replacement already, get on it. I said, "I can order a new model on Amazon and get it here in 5 days, so why 1-2 weeks?"

I feel uneasy having them charge my credit card and come to find the new unit is also back-ordered. I need a Black unit which seems inclined to not be in stock versus the white unit. The customer service person asked where I purchased the unit, RING.COM, what difference does that make, it's a RING product, I am contacting your customer service to make this right. Just so frustrating, I am now in limbo waiting on RING to deliver, not counting on them to come through anytime soon.

This device is marketed to the public as a security device that is vulnerable to hackers and criminal activity, thus stripping Ring customers of any security they intended to gain from purchasing such a phony piece of equipment in the first place. Ring cameras are weaponized against its customers through terrorists who are not held accountable because Amazon refuses to be accountable to its consumers. Shame on Amazon, shame on Ring, shame on Bezos.

If you insist on continuing to use this piece of garbage make sure you have a firewall, VPN, 2-step authentication, reset your Ring password frequently, reset your Amazon password frequently, set up 2 step sign in for your Amazon as well, and reset your WiFi password and WiFi name (don’t keep the generic name and password it came with). Ring is a joke. Get a real security system. Stop giving your money to a “security” company that isn’t going respond swiftly in a matter where safety is concerned. This was a complete invasion of my privacy. A trespass.

Peeping Tom and loitering is a criminal activity. In the state of California you need two consenting parties to a recording. When Amazon is not actively/proactively preventing this from happening on their Ring platform then Amazon is a willing participant in the crime that is committed against its consumers. Amazon is part of the problem and misleading the public. Of course I tried notifying my Ring Neighbors, and Ring denied me the ability to warn my community. Something is wrong when the producer won’t let others read your review about their product.

Apparently, I can only post about lost dogs or stolen Amazon packages on the Ring community. I am not able to post about a real crime that was committed against me, in my home home, with the Ring product. I’ll say it again, Ring is a joke. Peeping Tom and loitering is a criminal activity. In the state of California you need two consenting parties to a recording. When Amazon is not actively/proactively preventing this from happening on their Ring platform then Amazon is a willing participant in the crime that is committed against its consumers. Amazon is part of the problem and misleading the public.

This year I went to bank and canceled that card because I knew I would be dealing with this unprofessional business practice again. Sure enough I received an email from Ring saying that my payment method is not going through for the amount of 173.00!!! I m so happy I canceled that card! When I called Ring it was the same headache.

First the language barrier and then the poor customer service. I asked about my 42$ credit from last year because they weren’t applying it and then I was told that subscription plan prices had been raised (without any prior notification). Finally got him to accept the 30$ per device price and apply my credit but that I still had to pay the 173.00 and that I would have credit for next year I said NO! We went back and forth and he said, "Sorry if you don’t pay service will expire in three days."

Being bilingual I called back and asked for a Hispanic agent and I explained what a frustrating experience with customer service and why I cancelled my card. He was professional, applied my credit and gave me the pro plan which allows as many devices you want for 100$ plus tax. I said, "Great but you're not taking 173.00 and giving credit." He said no. Unfortunately when you sign on for a plan you authorize any fees they want without prior notice or price changes. I paid the new subscription and canceled card again.

Yes the customer service is horrible and them not being able to understand what they’re saying is a downgrade for Ring. But my floodlights work great I bought them directly from Best Buy’s with protection plan. Several neighbors have been hit with catalytic converters stolen and the strong brightness of light keeps them away. Great product. Poor customer service.

Ken, the supervisor then stated that since I purchased my Ring cameras from Amazon I would not be entitled to new cameras. I kept complaining and Ken then stated they would be sending me type "A" cameras and I would be receiving them within 7 days. The cameras never arrived. I contacted Ring again, and found out that they are out of stock, and to call back within one week. I called tonight and still not in stock. They gave me a $20 credit towards a new camera. WHY would I buy another set of cameras from them? They haven't refunded my yearly payment for subscription either. HORRIBLE service, HORRIBLE devices.

I pay the bill every month. I asked her to take my bank account off and I would stop paying for it. She said she cannot do that. I said, "Why?" She said because she needs all this information sent to them before they can do it.. So long story short, it is a waste of 200.00 for the camera that I cannot put in my name or take with me when I move into my new house. Waste of money for sure.. Getting a different one when I move.