Ring

I have had Ring cameras now for a couple of years and as of the last few weeks they are not working when the sun goes down and for most people that is when you want them to work. I have been on the phone with them several times and the only resolution I can get is, call us back when you are with the cameras and it is dark outside. Mind you we have done this already last Thursday from 9pm to about 11 pm. I have a protection plan with them and it seems to not do anything for me. So I am working 12+ hour days, I get in my truck this morning at 5 am and I noticed the camera not working again, I go out back and that one is also not working, I call RING and the lady told me that the people from the advanced technical department will not assist me unless I am home and it is dark out even though the last few weeks they no exactly what is going on with the cameras.

The doorbell and cams all work beautifully as advertised. However, the incessant up selling and advertising is a joke and very annoying. It happens even with a paid annual subscription to save video recordings. Shameless up selling. Had I know about this in advance, I would have looked at another product like Arlo. The Ring products are good but so are other brands. I won’t buy more products, but rather use the doorbell and cam I have purchased for now, and look at another company when I do decide to replace the entire home security system. The advertising is annoying enough that I’m only giving them 2 stars.

I have contacted Ring multiple times and the customer service I have received has been bad and very rude. The round plastic clear protective cover in front of the camera fell off of my flood light cam and I am just getting very rude ring staff

Bought the Ring pro to replace my ring II. On the phone for 1 plus hours with tech support trying to get the pro to connect. Then I was told to send it back they would replace it. Same issue with replacement Pro! I sent the Pro back for a refund and purchased another ring II.

I’ve had six different Ring cameras in and around my home for 5 years and think they do a pretty good job. Yesterday I ordered a 14pc wireless system, this morning I looked and the system was $100 less than yesterday.. yet had not been shipped? I called and the Representative was almost impossible to understand and after 40 minutes of which 15 I was put on hold 10 times she could not give me an answer on how to resolve my issue or hand me off to someone who could. I was curious why a company that seemed to have a decent product could be so unconcerned with their customer service?

I purchased the Ring doorbell which is powered to my electrical outlet. It works and then it goes offline. Customer service is terrible group of people who needs to be retrained and are personnel who think customers don't know what a transformer is. It's the only thing connected to your device and you plug it in. But every time it goes off, some crazy person from customer service is giving me a lecture on what this plug in transformer look like. One idiot sent me a confirmation email with a code to verify my identity and then asked me to take a photo of the plug in transformer so she could see it.

There are so many things wrong with this entire system. First of all, when you really need to review the recordings because of an incident, it skips important parts so you don't actually see what happened. We have had people break in, we have had people steal things, and even when I used this for my school I tried to see who accidentally grabbed the stuffed animal and it recorded everything but the actual person who took the stuffed animal we needed!

I had Ring for over a year in California Ontario, no problem, then I moved to Nevada, Las Vegas and then it has been impossible to reconnect to the monitoring service. I called 3-4 times the customer service and they told me only what I could see on the portal. Some message saying that the monitoring would be activated within a week. After 4 months of this run around story I finally gave up on Ring, it no longer works for me.

I bought this floodlight cam for security on the front of my house. I have a motion sensing floodlight this would replace on the horizontal roof overhang. The website states that the Floodlight Cam can be mounted to a ceiling (horizontally mounted). However when mounted horizontally the camera will only swivel out to 45 degrees from vertical and will only view about 5 feet out which makes it unusable! I called Ring to see if there was anything available, like the wedge mount they offer for doorbells, but there isn't. I'm sending it back since it's useless to me in this condition.

I have only had my RING doorbell for 2 years and now being told I have to buy a new one. The motion camera only picks up cars and not people, including people on my porch! After obvious troubleshooting (re-installing the app, restarting the RING doorbell itself and charging battery) I’m being told I need purchase a new device as this one is faulty. Again, it’s only 2 years old!!