Ring Reviews

Customer service is the worst. First you can barely understand them and second they are rude and don't know anything. I called today about their most recent update where they remove the red dot on the upper right hand corner of the cameras screen which indicated you had a recording. They told me they found it to be useless and I asked why would you not ask your clients if it is useless and they told me they know better than the clients would. I have 1 cameras and if they don't put the red dot back on I will dump Ring and go elsewhere!!!

I keep getting email notices that I need to update my payment information for our doorbell service. I checked and it appears to be correct. I called the toll-free number and a male answered. He could hardly speak English. I had to repeat my phone number and email multiple times and he never got it straight. Finally, I ended the call. If they cut off my service, fine.

I bought and installed the ring doorbell then found out that I had to upgrade my transformer. After that I found out that the video was a service, not included. I got many notifications that I could not see.

Doorbell Ring device NEVER shows huge waste pickup truck parked in front of my house or driving by. How could that be? Ambulance parked in front and Ring never showed when the ambulance drove up or drove off. Disappointed as this product is practically worthless for what I need. No peace of mind or security.

Live video is not loading! It freezes!!! What’s the point. Soon as I open the ring screen to view the video it’s showing only 1 second of live and it freezes! I waited to another like 30 seconds nothing moves.

We have used Ring devices for several years. Overall, we have been pleased with Ring products. When we moved to our new home a couple of years ago, we transitioned our old Ring devices to the new homeowners and got new ones for our new home. Our daughter was the only one home when the electrician could come to install them so she got them set up. Unfortunately, we didn't realize that meant they are all tied to her account now and she doesn't live here. I have them in my app and didn't think it was an issue until I received an email saying my devices were inactive and they wouldn't renew my subscription. When I talked to technical support, they were terrible. Couldn't understand my question, their responses were difficult to understand, and the only option was for me to cancel my subscription and start all over... At least that's what I think they suggested.

I'm really not happy with the Ring app. It lags over wireless even though I have great wireless connectivity. Also the motion zones are horrible. My doorbells are tilted down at the suggestion of Ring, and I've moved the zone nodes all the way up to my house and I still get notified when cars drive by. It's a good 20 ft from the ring doorbell to the street. Ring can't seem to get it right so that the cameras know the difference between a car, a cat, a bug, and a human. Really disappointing! This uses the battery life and wears the batteries out faster. I may switch companies but I'm kind of invested in ring because I have the alarm and multiple cameras and sensors.

Cams work good and set up is okay. Good luck with the log in process though. I have a new device and in order to reset a forgotten password Ring requires a driver's license to be uploaded. If that process wasn't enough of a problem even that does not work. So, after about 30 min of fighting this log in process I've decided to let my subscription expire in a month and move onto a system that works.

Seriously, these guys are the worst in customer service. I'm usually pretty easygoing and very understanding. I have never been so upset over the phone with customer service that I have to raise my voice. I hate being angry over something as unimportant as a ring camera that I can do without. It's not worth the energy. But these representatives they got working are so passive aggressive and incompetent. Just get to the point and address my issues. Everything takes forever and they're so inefficient. It's painful! Soo bad!

I have called Ring on several occasions about their alerts pop ups, I constantly getting a pop up about my ring plan and it’s annoying, Ring don’t know how to remove it. What are they there for. This is very sad with them PERIOD!!!!