Ring Reviews

I have been a customer of RING for over 10 years. The problem is when obtaining a replacement warranty camera. "What A Disastrous Nightmare". A replacement camera was issued & never arrived. When I called back approx. 10 days later, I was told that model was no longer available! The representative said they found a replacement & it arrived from Amazon, who buy-the-way owns RING... When I returned the old camera, I received a confirmation email that it had been received. Weeks later I receive an email from RING to return the camera!

Reported at old address unwanted visitors at door and suspicious. And very uncomfortable and Ring refused to post it.

I was a satisfied Ring customer for 10 years Recently my Ring Doorbell started to malfunction, so I ordered two from Amazon. Neither of them would pair with my wifi no matter what I tried or support recommended. They offered replacement devices and I agreed. The replacement device # 1 was sent to a wrong address (no unit number or apartment number).

I've had nothing but issues with the Ring brand company and its devices. I've unfortunately had purchased multiple cameras and the batteries can be fully charged and still don't want to power the cameras, they won't even pick up delivery people to my front door, even with the camera being 30 feet from my front door and the field of vision has a clear site of my front door.

Non existent customer service .. Go out of the way to be rude and ** .. Like out of the way .. Think it’s a tactic to make you hang up so they can go back to gaming or whatever they do in other call centers in third world countries..

Sleeps constantly and takes even more time to "wake up" and record anything. I've spent so much time troubleshooting and resetting everything, and it still doesn't work. Ring is not reliable or helpful in any way. Such a waste of time and money!

It's awful at night! People come and go and doesn't record even in smart mode, my old camera was great, didn't have that problem, unfortunately it went bad, they replaced it with "a newer version" that one didn't record, even during day time! So they sent another one, records during day fine but night time, forget it!!! Absolutely awful

I would not recommend these Ring cameras to anyone. The Ring cameras I own rely on 2.4 GHz Wi-Fi, and keeping them connected and stable has been a constant problem. They frequently disconnect, become unresponsive, load slowly, or simply fail to connect when I need them. I have spent far too much time troubleshooting my network, reconnecting devices, rebooting equipment, and trying to improve their performance, yet the problems continue. Even when the cameras are connected, the video can be glitchy and the audio often lags behind.

The worst customer service that I have ever experienced. I had a Ring camera at a remote location, 175 miles away, a situation that I explained to the AI Bot. The AI Bot determined that the camera needed to be "deactivated" for 30 seconds, then "reactivated" to correct the situation. I followed the AI Bot's instructions to deactivate the camera but when I attempted to "reactivate" the camera, the AI Bot explained that I needed to be at the location of the camera to reactivate it. Maybe somebody needs to introduce "Situation Awareness" to AI. I was then transferred to a human technician that, after I explained the situation to him, promptly hung up the phone on me. Don't waste your time on what Ring calls "Customer Service" because there isn't any. Had I known this lack of "Customer Service" in the beginning, I would have purchased from a different manufacturer.

Ordered a Ring camera in July 2026, here we are going into September 2026, and nothing.

I am profoundly unhappy with RING's habit of spying on me and my neighbors when I turn my cameras off. I own five cameras and first noticed it happening sporadically, and now it is almost constant. I turn the cameras off, and RING remotely turns them back on. I feel violated. My privacy is invaded. I will never use or recommend another RING product again.

I am extremely disappointed with the way my recent Ring camera issue has been handled. I originally purchased a Ring camera through Amazon, and the camera arrived defective. I spent approximately three hours working with Ring customer service trying to resolve the issue, but no resolution was provided. I subsequently purchased another Ring camera. That device was also defective. I returned it to Amazon, and Amazon sent me a replacement. After setting up the replacement, the camera repeatedly went offline and eventually stopped working altogether.

What a shame, having recently returned to a metropolitan area, security is very important to me. I purchased and installed two Ring doorbell cameras for some peace of mind. What I got was a piece of junk! I guess I should clarify, got one piece of junk and one ok doorbell. As a retired person, money isn’t tossed about on frivolity, I did research, read reviews and the Ring products were supposed to be good quality. Not so much! The issue is, the doorbell closest to my internet source is in near constant need of reconnection! As the one further away only needs periodic reconnection. I have a cheap Chinese camera out in the garage about 20 yards from my internet source and it has never needed to be reconnected! I am very disappointed in the Ring Doorbell system and at this point wouldn’t even consider using these things as paperweights.

I ordered new ring cams and paid in advance for “professional” installation. Ring uses a horrible company called Hello Tech as their partner. I’ve had Hello Tech cancel or not show up to three scheduled appointments so far- so I reached out to Ring and they say they are not responsible for their appointed installation partner. HOW IS THAT POSSIBLE? I didn’t find Hello Tech- RING’s website made me use them. Ring’s customer service is a joke and don’t know how to handle the issue.

I have had 32 Ring cameras over 12 years Never had problems, until last 9 days. Went to store maker of my phone, they tore apart my phone cleared and updated whatever needed to be done. I showed them what the ring app does white screan, preview failures, events crash in 3 seconds. The mfg of my 2 year old phone said drop ring they are horrendous with terrible custoner service. I then went to the store to have technical support review my internet. No problems. Explained to them what ring issues I had, they said get new cameras ring is awful. I then tried to find a ring store no luck in 6 surrounding states.

Terrible. I ordered my replacement doorbell with live person (out of the USA). Could barely understand him. My order was placed on 8/1 with delivery date of 8/7. 8/7 came. No doorbell. "Chatted" with live agent for over 40 minutes. He said my order had not shipped yet because it was in high demand. He put me on hold for over 20 minutes while he tried to get in touch with their logistics department to find out when my order would ship. He said he was not able to get a response and told me to reach back out in 24 to 48 hours. (Again outside of US) Within 3 minutes I had an email that the amount that I paid had been refunded. No explanation to why. The next day I chatted again and she said my order was canceled and that I wouldn't be getting a doorbell. Completely unacceptable.

You cannot get in touch with a human for the life of you. Their online chatbot is an AI nightmare that only spins you in loops. The number you call then connects you with an AI agent that can't answer your question. I purchased a doorbell; it was sent in the wrong color, and trying to get it replaced was literally a nightmare. I couldn't log into an account because I didn't have one yet (just ordered and my email didn't create an account). I tried calling and working with the AI chatbot online, and I just got sent in circles. This has been hours, and I'm literally just trying to fix the mistake Ring made in the first place. I haven't even become an active subscriber yet, and this is already the worst customer service I've experienced in a long time. Considering sending everything back and canceling before I even activate.

I have been a Ring customer for over two years. It has been at least 6 months worth of attempts to “re-connect” my lock to the Ring app to allow me to once again unlock and lock my door via phone. I said once again because in the beginning the Ring products operated perfectly. I am tired of wasting an hour of life each phone call to support in hopes of having the issue resolved. I have reached the point where I completely give up on Ring and now consider the company a fraud!

Absolutely horrible customer service and shipping. No contact or updates on my order unless I inquired about it. Go somewhere else for your Ring camera. No wonder Amazon is the BEST!!!

Ring customer service is awful. I had a billing issue so we called the customer service number. First you will have to work through all of the useless AI questions and after 20 minutes got a live body. We were on the phone for over 30 minutes! Companies like Ring think AI is the answer to all of their customer service problems, I would suggest they have phone bank with live bodies to help their customers rather than putting them on hold for 25 minutes. With the high price of the product and the service price after the sale you would think they would care. I’ll be looking for another product.

Christmas of 2024 my kids bought me two ring cameras which I installed and worked well for 1.5 years on their Solo Plan $49.99 per year. I had to disconnect one of the cameras recently and when I plugged it back in it would show motion but not video history. So, I called the customer service line and tried to troubleshoot the problem without success. Then I was transferred to a live agent who told me that there was no way that I had both cameras working on my subscription, basically saying that I was lying and didn't offer any solution. I asked to speak to his supervisor and he said that same thing, not offering any resolution.

This company basically SUCKS big time. Doesn’t work most of the time and a total lack of support. If they had a good competitor they would go out of business.

We used to have a Ring account, don't anymore. We never agreed to any subscription plan. Made a special email for Ring specifically, which I don't use since I don't use the camera anymore, however, they confirmed my phone number. They keep charging my bank for a surprise 213.25 subscription for the past two months that we called to cancel, because we don't even have access to the account, don't know what email its under, and they can't help us because that's the only thing I can't confirm is the email. They can't fix a fraudulent charge on your account because they can't confirm the email, but they have your bank account and card information.

The wide angle is great. The video quality is great. BUT, even with sensitive maxed out small or even larger dogs and foxes are not captured. Great for people and and cars. I am resetting old cameras to monitor animals.

Impossible to cancel service. Even with a confirmation of cancellation email they have continued to charge us for over two years for 5 systems for seasonal businesses that are only open one month out of the year. I’ve been on the phone with them for 15+ hours over the past 2 years. Always a new excuse (that blames me) for why they continue to charge, every time I call. They refuse to escalate my call to a supervisor when I explicitly ask. It’s to the point where I will be contacting the Attorney General.

Great customer Support, I had an issue and was able to contact service Support, the rep helped me with my issue, he was very knowledgeable, friendly and was there till the end. I'm very happy with this product.

Worst doorbell in world. Never worked. Spent over a dozen hours messing with it. Two different ring doorbells. Customer service weak. Then a taunt from the dysfunctional loop, “Welcome to Ring. The world‘s best doorbell. Follow the instructions in the app to continue.” We hear this 5 to 10 times a day.

Today I was on the phone for almost 2 hours, for the first hour with AI and I tried so many options and changes but the motion alerts does not ring my phone after making so many changes, and then transferred to a live agent and I was with her on the phone for more than an hour, gave my credit card updated my subscription, made so many changes in the settings and after 2 days my phone does not ring or send notifications, and now she is telling me after 2 hours I should call iphone or Apple, the worst company I have ever dealt with,

Ring technical support couldn't resolve the issue with my flood light camera. They determined that the camera was malfunctioning. Ring technical support has escalated my issue on several occasions to their upper management. Ring's upper management has neglected to address my issue after several months.

I have a doorbell which I had to, but eves parts to mount to siding. (Expensive and not mentioned anywhere). I just bought their Stick up Cam. It came without parts to install again. I called customer service (I think it was a real person) and he didn't know what the 2nd cord was for. I asked Google and found that the 2nd cord was for OUTSIDE USE. I needed both to use with my plug-in can. They also don't offer "no screw-in" siding mounts. Had to buy those on Amazon. If they just got real people or hired Google videos people to help with setup, it would be much better!

One afternoon I came up from my driveway to my front door and picked up a brown Taco Villa sack which blew up there earlier and took it to my trash can several feet away. Ring AI notified me that “A person at your front door has just picked up your recent Amazon delivery and is carrying it away”. I’ve had no Amazon deliveries in several days. Another night Ring AI notified me at 3am “There is a person coming to your front door.” Then added “There is a person standing at your front door”. I quickly checked the live feed before taking my Glock from the nightstand drawer. It was a small cat sitting on the front porch. I have used 4 Ring cameras for 6 years and AI worries me. Gladly it did not report my “Porch Pirate” activities to the police.

I'm trying to transfer ownership from my deceased sister to my daughter. I even provided a death certificate but it's still not done. Terrible customer support. All representatives are in India and their English is terrible. I guess I'll throw it away and buy a different brand. I have 2 Ring Doorbells without any problems but, this situation is ridiculous.

Ring sucks. It has constantly missed someone walking up to my door because it is rebooting. The speaker don’t work when you try to talk to people. The camera view is horrible, so you don’t see anyone face. Don’t waste your money because the whole system sucks. The front door one. It rings to inform you someone is there after they already left.

Something sinister with this company. BEWARE... Your info is being monitored by crooks (wouldn't be surprised if Ring is in on it). Notice how much they pay to flood the market with their ads. Their protection is "We're sorry but we don't reimburse" like that will make your things appear or make you feel better. Even makes it hard to give their devices away that you paid for. Everything that glitters ain't gold.

My wife made a post on the Ring neighborhood chat about a Wow worker person ringing our doorbell to get in our backyard late on a Sunday night. We said no and they still went in our backyard. We made a neighborhood post about it and Ring blocked it. For what reason I don't know! 2 days ago, a child was almost abducted in our neighborhood in a similar situation. Why would the Ring company block this post?? What's up with Ring!

I called and asked to track my Ring camera that I ordered over a week ago or to see it if it had even been shipped yet. I stayed on the phone 25 minutes plus and still did not get an answer. I asked to speak to the supervisor, and they would not transfer me. I ended up hanging up on them. This is unacceptable with the technology of tracking packages this day and time, it was a simple question and needed a simple answer, which I did not get. I have four Ring cameras and have been a customer for years. I’m completely dissatisfied at this point.

I Bought Ring vid. doorbell. Pd $65 from Ring. It came with no cord to charge. Called Ring. They no help. Advise all Buy other brands. I am 79 disabled widow. So wrong to treat widows this way.

I like my new Ring doorbell however I don't like getting the yearly charge monthly. The customer service is a joke. Even if you get a person in the US.

I wish I could give zero stars. This has been a frustrating and extremely poorly handled experience from start to finish. I’ve used Ring products for the past 6 years without issue, which is why this recent order was so disappointing. My husband and I recently moved, and I ordered 3 spotlight cameras with solar panels and a doorbell, selecting expedited shipping. The $505 was charged to my account nearly a week before anything shipped, with no updates provided.

Do yourself a favor and skip the Ring outdoor security camera! If I could give less than a zero, I would... I have the highest speed Internet, and this camera still glitches just at the most important footage!!! Garbage for the price I paid and the yearly subscription I pay!!!!!! Go with any other brand but this!!!!