Ring Reviews

Terrible. I ordered my replacement doorbell with live person (out of the USA). Could barely understand him. My order was placed on 8/1 with delivery date of 8/7. 8/7 came. No doorbell. "Chatted" with live agent for over 40 minutes. He said my order had not shipped yet because it was in high demand. He put me on hold for over 20 minutes while he tried to get in touch with their logistics department to find out when my order would ship. He said he was not able to get a response and told me to reach back out in 24 to 48 hours. (Again outside of US) Within 3 minutes I had an email that the amount that I paid had been refunded. No explanation to why. The next day I chatted again and she said my order was canceled and that I wouldn't be getting a doorbell. Completely unacceptable.

You cannot get in touch with a human for the life of you. Their online chatbot is an AI nightmare that only spins you in loops. The number you call then connects you with an AI agent that can't answer your question. I purchased a doorbell; it was sent in the wrong color, and trying to get it replaced was literally a nightmare. I couldn't log into an account because I didn't have one yet (just ordered and my email didn't create an account). I tried calling and working with the AI chatbot online, and I just got sent in circles. This has been hours, and I'm literally just trying to fix the mistake Ring made in the first place. I haven't even become an active subscriber yet, and this is already the worst customer service I've experienced in a long time. Considering sending everything back and canceling before I even activate.

I have been a Ring customer for over two years. It has been at least 6 months worth of attempts to “re-connect” my lock to the Ring app to allow me to once again unlock and lock my door via phone. I said once again because in the beginning the Ring products operated perfectly. I am tired of wasting an hour of life each phone call to support in hopes of having the issue resolved. I have reached the point where I completely give up on Ring and now consider the company a fraud!

Absolutely horrible customer service and shipping. No contact or updates on my order unless I inquired about it. Go somewhere else for your Ring camera. No wonder Amazon is the BEST!!!

Ring customer service is awful. I had a billing issue so we called the customer service number. First you will have to work through all of the useless AI questions and after 20 minutes got a live body. We were on the phone for over 30 minutes! Companies like Ring think AI is the answer to all of their customer service problems, I would suggest they have phone bank with live bodies to help their customers rather than putting them on hold for 25 minutes. With the high price of the product and the service price after the sale you would think they would care. I’ll be looking for another product.

Christmas of 2024 my kids bought me two ring cameras which I installed and worked well for 1.5 years on their Solo Plan $49.99 per year. I had to disconnect one of the cameras recently and when I plugged it back in it would show motion but not video history. So, I called the customer service line and tried to troubleshoot the problem without success. Then I was transferred to a live agent who told me that there was no way that I had both cameras working on my subscription, basically saying that I was lying and didn't offer any solution. I asked to speak to his supervisor and he said that same thing, not offering any resolution.

This company basically SUCKS big time. Doesn’t work most of the time and a total lack of support. If they had a good competitor they would go out of business.

We used to have a Ring account, don't anymore. We never agreed to any subscription plan. Made a special email for Ring specifically, which I don't use since I don't use the camera anymore, however, they confirmed my phone number. They keep charging my bank for a surprise 213.25 subscription for the past two months that we called to cancel, because we don't even have access to the account, don't know what email its under, and they can't help us because that's the only thing I can't confirm is the email. They can't fix a fraudulent charge on your account because they can't confirm the email, but they have your bank account and card information.

The wide angle is great. The video quality is great. BUT, even with sensitive maxed out small or even larger dogs and foxes are not captured. Great for people and and cars. I am resetting old cameras to monitor animals.

Impossible to cancel service. Even with a confirmation of cancellation email they have continued to charge us for over two years for 5 systems for seasonal businesses that are only open one month out of the year. I’ve been on the phone with them for 15+ hours over the past 2 years. Always a new excuse (that blames me) for why they continue to charge, every time I call. They refuse to escalate my call to a supervisor when I explicitly ask. It’s to the point where I will be contacting the Attorney General.

Great customer Support, I had an issue and was able to contact service Support, the rep helped me with my issue, he was very knowledgeable, friendly and was there till the end. I'm very happy with this product.

Worst doorbell in world. Never worked. Spent over a dozen hours messing with it. Two different ring doorbells. Customer service weak. Then a taunt from the dysfunctional loop, “Welcome to Ring. The world‘s best doorbell. Follow the instructions in the app to continue.” We hear this 5 to 10 times a day.

Today I was on the phone for almost 2 hours, for the first hour with AI and I tried so many options and changes but the motion alerts does not ring my phone after making so many changes, and then transferred to a live agent and I was with her on the phone for more than an hour, gave my credit card updated my subscription, made so many changes in the settings and after 2 days my phone does not ring or send notifications, and now she is telling me after 2 hours I should call iphone or Apple, the worst company I have ever dealt with,

Ring technical support couldn't resolve the issue with my flood light camera. They determined that the camera was malfunctioning. Ring technical support has escalated my issue on several occasions to their upper management. Ring's upper management has neglected to address my issue after several months.

I have a doorbell which I had to, but eves parts to mount to siding. (Expensive and not mentioned anywhere). I just bought their Stick up Cam. It came without parts to install again. I called customer service (I think it was a real person) and he didn't know what the 2nd cord was for. I asked Google and found that the 2nd cord was for OUTSIDE USE. I needed both to use with my plug-in can. They also don't offer "no screw-in" siding mounts. Had to buy those on Amazon. If they just got real people or hired Google videos people to help with setup, it would be much better!

One afternoon I came up from my driveway to my front door and picked up a brown Taco Villa sack which blew up there earlier and took it to my trash can several feet away. Ring AI notified me that “A person at your front door has just picked up your recent Amazon delivery and is carrying it away”. I’ve had no Amazon deliveries in several days. Another night Ring AI notified me at 3am “There is a person coming to your front door.” Then added “There is a person standing at your front door”. I quickly checked the live feed before taking my Glock from the nightstand drawer. It was a small cat sitting on the front porch. I have used 4 Ring cameras for 6 years and AI worries me. Gladly it did not report my “Porch Pirate” activities to the police.

I'm trying to transfer ownership from my deceased sister to my daughter. I even provided a death certificate but it's still not done. Terrible customer support. All representatives are in India and their English is terrible. I guess I'll throw it away and buy a different brand. I have 2 Ring Doorbells without any problems but, this situation is ridiculous.

Ring sucks. It has constantly missed someone walking up to my door because it is rebooting. The speaker don’t work when you try to talk to people. The camera view is horrible, so you don’t see anyone face. Don’t waste your money because the whole system sucks. The front door one. It rings to inform you someone is there after they already left.

Something sinister with this company. BEWARE... Your info is being monitored by crooks (wouldn't be surprised if Ring is in on it). Notice how much they pay to flood the market with their ads. Their protection is "We're sorry but we don't reimburse" like that will make your things appear or make you feel better. Even makes it hard to give their devices away that you paid for. Everything that glitters ain't gold.

My wife made a post on the Ring neighborhood chat about a Wow worker person ringing our doorbell to get in our backyard late on a Sunday night. We said no and they still went in our backyard. We made a neighborhood post about it and Ring blocked it. For what reason I don't know! 2 days ago, a child was almost abducted in our neighborhood in a similar situation. Why would the Ring company block this post?? What's up with Ring!

I called and asked to track my Ring camera that I ordered over a week ago or to see it if it had even been shipped yet. I stayed on the phone 25 minutes plus and still did not get an answer. I asked to speak to the supervisor, and they would not transfer me. I ended up hanging up on them. This is unacceptable with the technology of tracking packages this day and time, it was a simple question and needed a simple answer, which I did not get. I have four Ring cameras and have been a customer for years. I’m completely dissatisfied at this point.

I Bought Ring vid. doorbell. Pd $65 from Ring. It came with no cord to charge. Called Ring. They no help. Advise all Buy other brands. I am 79 disabled widow. So wrong to treat widows this way.

I like my new Ring doorbell however I don't like getting the yearly charge monthly. The customer service is a joke. Even if you get a person in the US.

I wish I could give zero stars. This has been a frustrating and extremely poorly handled experience from start to finish. I’ve used Ring products for the past 6 years without issue, which is why this recent order was so disappointing. My husband and I recently moved, and I ordered 3 spotlight cameras with solar panels and a doorbell, selecting expedited shipping. The $505 was charged to my account nearly a week before anything shipped, with no updates provided.

Do yourself a favor and skip the Ring outdoor security camera! If I could give less than a zero, I would... I have the highest speed Internet, and this camera still glitches just at the most important footage!!! Garbage for the price I paid and the yearly subscription I pay!!!!!! Go with any other brand but this!!!!

DO NOT buy Ring products. They are a constant let-down. They sometimes work and are process to reboot and rejoin networks is long an involved. The system as a whole only works for 4-6 weeks before a camera goes out and needs a reboot. It can not be done remotely. The constant solicitation for further upgrades if annoying when already paying for a subscription with reduced services from sign up. The resolution is only good on bright sunny days. If there is any sort of weather, the video quality is poor or outright unviewable. It was a waste of money. Save yourself the cash and invest in a better system.

We bought based on reviews however no one told of how blurry the videos are. Daytime great night vision not so great. If something is close within 10feet great it’s right under light. But 10ft or more you can’t make out! That disappoints me.

I have Three Ring Spotlight Cameras. I wish I did not have Three Ring Spotlight Cameras. These Cameras miss events that should be recorded. There is a 120 second window that lets you see all the way up to the glitch then takes a few seconds to reset. My trash can was hit by a vehicle with no recording at all. I will not renew my subscription. These things are too much trouble while eroding your confidence in having had them in the first place. Some people may like them for the aesthetics. Maybe use them as a flower hanger is the best use. Now for no reason I am getting the message 'Hi you are not being Recorded.' I can not turn the thing off. I will turn the power off and take my chances. Thank you Ring Time and Effort I will never have any satisfaction of having spent on those useless contraptions.

My name is Johnny **, and I have an open complaint against your company with the Better Business Bureau. I was contacted by someone named Sarah from your Executive Team. After they told me that they were calling me and I never had a missed call, I said this is not working and I asked them if they would please put me in contact with someone else in that department.

Ring signed me up for a service I didn't ask for OR want. They charged me $99 for standard service and $99 for AI service. After being on the phone for 50 minutes struggling with people who didn't understand English, They kept part of my money anyway. Now I get pop ups every time I open the app trying to trick me into their AI SERVICE AGAIN. REAL LOWLIFE COMPANY!

This is a company that I used to love. They had great customer service. And then of course the owner a few years ago sold to Amazon. That speaks volumes. Offshore customer service and multiple issues with upgrades quality of video and their customer service has definitely deteriorated. I have an issue right now with a moderator that no matter what I try to post they are not allowing it. Deleting and stating that I am breaking the rules in violation of policy. No way to explain or appeal. They do this behind a keyboard with no name and boy would I love to have a chat with them! It's very cowardly to intentionally in purposely not allow a person to post. I want to make it very clear to you that I have a permanent disability and feel as though you are clearly and blatantly discriminating against me.

I own a business and have been paying for Ring’s “professional legacy monitoring” plan for about a year, under the clear understanding that multiple devices on my account were covered. Last night, my business was burglarized. Approximately $30,000 in equipment and inventory was stolen—and Ring provided ZERO notifications. Not a single alert. Only after the fact did I learn that the devices I have—cameras, spotlights, and even backup internet—are apparently NOT covered under the monitoring plan I’ve been paying for. Despite this, my account explicitly shows these devices as being included. That is not a misunderstanding—that is misleading. When I contacted customer service, the only “solution” offered was to purchase additional equipment. No accountability. No refund for a year of paying for a service that failed when it mattered most. Not even an attempt to make this right.

They miss so much! I got a mattress delivered and all I got on the rRng camera was the delivery guys leaving my house. Absolutely waste of money.

Ring service uses false advertising saying their premium plan has continuous 24/7 monitoring. Every time I needed it over 12 months of having the service, I could never find the footage I needed because it was not actually continuous. Their new “AI” plans are a joke. Do not recommend.

Yes, easy install. Cameras stink. They don't pick up a lot of motion in our set areas. The zoom quality is awful. I have three that I plan on replacing with better cameras.

Most of the time it's okay but this new AI crap is for the birds. I turned off the stupid of AI and you guys turned it back on. I had to turn it off again. That stuff is creepy and I DO NOT WANT ANYTHING TO DO WITH IT.

My experience with Ring has been terrible. My front door camera has been offline for a year, they will not send someone out to fix it unless I use a third-party company; they do none of their own work in terms of repairs. There’s a significant charge, and you have no relationship with this third-party company and it becomes another entity that can gain access to your system. Ring will only provide me with the company they use, but do not even know what the fee will be. That’s it for me, I’m done!

I bought this thinking I didn't have to buy a plan. The advertisement I saw said a plan needed was not needed. I did not realize that the first month I was on a free one month plan. It didn't give me a choice. I thought I was getting all that I was seeing until the last week when it notified me that I needed to get on the plan to continue the same experience. My experience before that wasn't perfect. People came on the property that I did not see. I saw them leaving, but did not see them appearing. Hooking it up did not work well I still can't get the one camera to work and the amount of data it used made it hard for me to use my computers and TV. Then it got worse when they turned off the plan. The whole set up became useless.

I liked my Ring camera at first even though the customer service was a pain in re end to understand anytime I called them. And if you got behind on your payment you could no longer go back and view previous days which is a crock of (digested food). The thing that really upsets me as when times go rough and I no longer could afford the extra charge of my services I sold my camera and canceled the service in October 2025 but they still are charging me every single month. I've called several times and still nothing has been done. They told me to call my bank and tell them to stop payment on them so I tried to do that. I called them and they told me to call Ring and have them do it, told me to tell them to cancel my policy so I did. I called and explained to the customer service agent and he hung on me!!!

I just recently bought another Ring and hooked it up. Turns out ring don't have no problem selling you another ring doorbell, but they won't let you use it without paying another subscription. It's just greed.