Ring

I have several Ring cameras that I installed to monitor my visitation. While the sound and quality of the videos was okay, the real value to me was recording: It was important that I could preserve recordings so I subscribed to Ring Pro that would let you save unlimited videos (which are all very, very short--another problem). They offer short term storage and tell you that you can download the videos. But the download feature never worked and I could not save them unless I did so one at a time. And support was nonexistent. So I quickly became disillusioned.

If I could leave no stars, I would. I thought this was going to be a great thing to have, WRONG!! I have a Ring Video Doorbell 3. It was not easy to install. When it was installed, it did NOT ring inside the house, and it still does not. If I am not within hearing distance of my phone, I have no idea if someone is at the door ringing the doorbell. Their "customer service" is a joke. I have called them repeatedly, and they are no help. Every time I call, they send me info on how to pick a door chime. USELESS. DO NOT BUY ANYTHING FROM Ring. There are better and cheaper options out there.

I bought Ring battery and solar panel from Ring Website. I paid in US DOLLAR, but they return it to me in CAD DOLLAR! I phoned Ring customer 4 times but I still didn't get return label yet. Every agent said "I will send it to you 24-48 hours" but after 5 days, NOTHING in my mailbox. Ring Team used this way to stop me to return the product. DON'T BUY RING! DON'T TRUST THE RING CUSTOMER OR SUPPORT TEAM!

I bought IRing and it works ok. I paid extra for recorded video. The problem is it starts recording after the person left the video feed. So sometimes I get to see who was in front of my house and many times I don't. Sometimes it even missed the front door deliveries. I called the support line to see if this had a fix (hopefully here) and they said they could help me after 20 minutes with them. I had to call another number. It's just a waste of money and time. Going back to my regular alarm company.

This company doesn't tell the truth when it talks about safety and security, it is about money and only money. I am at 3 months and still didn't get access to the Doorbell. The Doorbell device comes with the house I bought (smart home). After talking to customer service representatives over the 3 months' time, they still want me to wait for 15 days and more until I get access, that is if the previous owner (or whoever has access) released it. I don't feel safe or secure in my own house.

The Ring cameras are very good. But technical support/customer service is terrible. A family member updated his security system and he gave me cameras inside and outside. One of the outside cameras did not have a QR code because it came off in the weather. They stated you have to have a QR code to transfer it and set up. They told me I needed to purchase a new camera. LOl. If the QR code is that important then it should be placed in a protected place the weather won’t get it. Very disappointed.

Once again, the Ring alarm system has failed me. My motion light goes off and so I go to click Live View to see what's happening and it fails to give me Live View. So I log online to see if I can connect there and I get the same thing. There are so many times that I can't arm it because it fails to connect. And no, it's not my wi-fi. I have the most reliable and the fastest wi-fi available because I need it for business. I really wish I would have gotten a better system, as this alarm system cannot be relied on to protect me and my family. And of course there is never any Support to call after hours. Like all burglaries happen between office hours!

I like the Ring basic product. It is good and reliable. However, I received an email offer for a Stick Up Cam Battery, which is just a battery operated satellite cam for $50 off. I went through the clicks and only $40 was discounted. Finally got in touch with customer support. After an hour, I was referred to another department. Was promised connection would be two minutes. After 5 minutes, I hung up. All for a lousy 10 bucks. Ring, you should get your act together. I question your act.

This company has some of the worst customer service I have ever come across, they lie about sending verification codes to your phone number & email that connected to the Ring app, the automated system verified my account but they still don't even know in their system that show how dumb their system is. They are obsessed with the Amazon linked device's email, which isn't even the device I contacted them about, they still are stuck on sending a verification code to an email that's not even connected to the RING DEVICE, but an amazon device, I'm contacting them about RING device and they want me to verify my account using the email connected to a completely different device and application.

Have talked to three different representatives over the last several days.... None of them have truly helped me.... Two of them refused to transfer me to a US representative....and after a week I still don't have a clue as to when my replacement doorbell camera will be coming.... Very frustrating experience to say the least. Larry