Frontpoint Home Automation Reviews

My wife and I bought a place and we have never had any security service in the past. And so she was interested in me looking into them, so I started looking into a whole bunch of different options and then I eventually settled on Frontpoint. However, setting up their device was not as easy as I was expecting it to be. They’re little battery powered things that we stick around the house but they’re quite sensitive to how they’re positioned. And because people like door frames or walls, it just might not always be laid out in a way that’s easy. It was very hard for me to find spots where these things fit properly. I’ve had many interactions with their reps on the phone and they're always very friendly, not always super knowledgeable though.

I had a panel go bad and the new one doesn’t do well in my area going through the cell towers. I might have to switch to Comcast just because they can keep it going. I go on seasonal and whenever I do, I don’t have internet. If I go with Comcast, they’ll keep the internet on so the system can still work. The only thing I use with Frontpoint is their thermostats. The interactive feature is good when it works but it's giving me a problem. Customer service got my issue all squared away for now because the internet’s back on right now.

Frontpoint's security system was something that we could put together ourselves and we didn't need to have somebody come out to install it. Setting it up was real simple. In addition, I've called the team at Frontpoint because I was having trouble getting a bill that I needed for my online expenses, and they just relayed a bill by emailing it every month.

It was pretty easy to install my Frontpoint system, except that I don't have flat door frames or a window frame, so putting on those little sticker things don't apply if I have groove or neat door jambs. Right now I have a $0.26 sticker that keeps falling off because I can't just glue it to a flat surface next to the door, so I have to get a new one and call them.

I like the price-point, equipment, and ease of installation of Frontpoint. Their team was quick to call us the other day when our alarm went off. We didn't realize that there was a door ajar when we set the alarm. The device gives me more peace of mind. However, I need to be able to record the camera on a network drive when it's activated because otherwise, I know who's coming and going except for what gets recorded up on the website.

I first heard about Frontpoint through my son, then I did a little research. It looked like a decent program so I decided to go with them. The installation went very well. When the alarm was set off one time, I was able to talk their customer service and they were good. It was a false alarm, since it was my son who came in and didn’t know the code.

I looked up security and Frontpoint Home Automation seemed to have great reviews. Installing their device was easy and their customer service team has been good every time I've talked to them. I've had an overall sense of balance for the home.

Installing my Frontpoint device was easy. There wasn't a problem at all. I've called their customer service team a couple of times, like when a camera quit, and they have been really good. I always try to keep an alarm in the house and I got no problems.

Frontpoint's price was decent and I could set their system myself. Installation was easy-peasy. Everybody I've talked to with the company has been wonderful. Anytime I've needed something, somebody has always taken care of me and helped me. And I really appreciate everybody's kindness and hard work. My only complaint is their response time. When the alarm goes off, I don't like how long somebody waits before they call the department. I'm not a big fan of the delay in between the time the alarm is tripped and the time it gets called to somebody. I understand it's there to try and get rid of false alarms but in the heat of the moment and something going on, there needs to be a faster response. Apart from that, everything's good to go with Frontpoint. I've been satisfied and it's been excellent though they may wanna lower that bill somehow. But I've recommended it to my co-workers.

I went with Frontpoint Home Automation because I saw online that it was rated top amongst everybody. Also, I liked the idea that I could do the install myself. Installing it was easy to do. I feel easy knowing that there's an alarm on the house for when I'm away. There was a time when our credit cards were caught up in some fraud number so we had to get new ones, and their customer service reps were courteous and kind calling to ask for our new credit card numbers.

I did some research online and Frontpoint was one of the top rated companies so I looked into it a little bit more and I liked everything that they had to offer. I've been using them since summer and their people have been really nice and helpful every time I talk to them. Every call has been really great and they were really professional and always helped me to feel like I was important. My spouse installed the system and he said it was fairly easy but he had a little bit of a hard time trying to mount the magnetic pieces on the door frame because there was some unevenness there. Then on July 4th, somebody broke into my home and it was nice to have the system because it scared the burglar off. I appreciated that because I didn't have money to pay my bill that month but they kept it running. I would recommend Fronpoint.

Frontpoint got consistently high ratings from every source I could find and none of the other security providers were anywhere near as good. I've had them for almost a year at one place and less than a year at the other. I'm very satisfied with them so I repeated. One error that I remember making during my first installation was my own. I stuck my little magnet things up in the corner diagonally because that’s the only way they would fit on the molding in my door. Frontpoint sent me some replacements, so I put the replacements up.

Frontpoint is the first security system I've ever had. My wife was the one who set up the system. However, we had little issues with the one in my shop, behind the house. It was too far away from the control panel and it wasn't working properly so we just quit using that one.

I like owning my own equipment and Frontpoint's contract didn't seem that out of line so I went with them. Their sales rep was very helpful and very nice, and installation was easy. Overall, it has been a fine experience.

Our neighbor was putting a security system in their house and he knew of someone who had Frontpoint before and was satisfied with it. I got some number, and I called from there and was impressed with how friendly the serviceman was. I've been using Frontpoint for a year now. Everything worked out just as it was described to me.

I feel more secure since setting up the Frontpoint security device. However, the contacts don't want to stick. I called them about it and they sent us some new strips and told us to use some glue. So, if we ever move, I don't know how we'll get them off. We also have the system sitting in our kitchen so if someone comes through our back door, I don't know what would happen when they unplug or take the batteries out. I'm also not happy with the monthly cost because we are seniors.

A friend of mine told me about Frontpoint and I've been using them for about a year and a half now on my second home. I feel secure because I’m not there very much. I’ve had a couple alarms go off and it’s because the batteries were low. The only thing is that I would like some type of notification once the police are sent out and let me know that there was no incident or issue or that they caught somebody. I had an alarm over the weekend and it was really early in the morning. They sent the police but there was no follow up so I couldn’t fall back to sleep and I was worried to death. Other than that, I’m satisfied with it.

Setting up the Frontpoint security device was easy. The sensors need to face each other. Frontpoint needs to tell people about the direction of the sensors because I didn't find it anywhere in the instructions. Other than that, I'm fine with my experience and the reps have been very helpful when I called up.

I found Frontpoint online and I've been with them for a year now. It's been a fine experience overall. The installation was easy and I've talked to them when there were false alarms, and so far, I'm satisfied.

I've been with Frontpoint for a year. The Frontpoint team helped me get everything set up, and then helped me when I was having some issues with the door sensors that are not recognizing that the door was shut. It would say it was open when it was shut. We got that resolved. They sent some new sensors. And then, I’ve had to have my system rebooted a few times. When I called them, they helped me go through it.

We used Monitronics then later switched to Frontpoint because they had newer equipment. Every time I call them they're great and setting up has been okay so far. However I'm not too happy with the equipment. Being that it's Android based, it's pretty slow and locks up a lot. I don't have all the admin functions when using the admin account. I have to use their built-in PIN, and I'm not a fan of that because I don't remember what it is. Now that we have a dog, I can't use the motion sensor inside the house. But I can't turn it off because I don't remember what the PIN is. I have to call the company now to get the PIN information again.

It's been positive with Frontpoint and I would recommend them. We're going out of town and will be gone for a few days. I feel like if somebody comes in while we're away, we will know about it because someone from Frontpoint is going to call us immediately. The only issue that I've had has been with the delay in using my iPhone to set and deactivate the system leaving and coming home. But it could be a problem with my iPhone too especially that we live in an area where we don’t have a great reception.

I've used Frontpoint's home security service for a year at my weekend home. It's been good with the team at Frontpoint. No problems at all. It was easy to set up the security device. I bought my own cameras and did some other stuff. I've already got cameras all set up.

I wanted a wireless security service so I got Frontpoint. Some of the doors were easy to set up but I had a couple of steel doors that meant extra cushion between the door and the device, but they sent that to me and I haven't had any problem. In this whole process, I left a door out because I was getting a new door. So, when the new door came, that's when it wasn't showing that it was connecting correctly and they had to send me sticker cushion. It all happened very quickly and they were always friendly and able to walk me through anything I needed to have done.

Frontpoint was recommended by another alarm company. We had a different provider before, my brother was in the alarm business. After he died I switched over to Frontpoint. I have them for over a year now. It's an excellent company. Very friendly to do business with, very knowledgeable, seems to be always there. Anytime there's an alarm or problem with the system, they're on top of it. They do a very good job.

We've had Frontpoint as our home security service provider for a year and we had alarms going off, whether it be a door opening or one of the kids not knowing how to turn the alarm off or on. And the Frontpoint team contacted us immediately, so that was good. Also, at first, we had a keypad that was very analog-ish, old then they gave me a digital touchscreen keypad with no charge and it’s better than the first one. I would recommend Frontpoint to other people as far as with my interaction with them and them helping me with the equipment. But they should try to work something out to where I could get two to four cameras set up around my perimeter of my home, to help better secure my place, and maybe even have it interacting with the cellphones and tablets, where we could access the cameras from wherever we are. I'm interested in that pricing and what we could come up with that.

Setting up the Frontpoint security device was easy. There was a time the alarm went off and the team at Frontpoint called to make sure everything was okay. It's been good having the device and the price was fair. My only concern is that sometimes the touchscreen panel sticks if I'm trying to punch in and I have to reset it.

My brother bought the Frontpoint sytem for my mother's house and when she passed away and we sold the house, I took the system over. I'm satisfied with it so far and I've been happy with their customer service team too.

Everything seems to be working good with the system and it came with a bit of warranty on the stuff. So, if anything goes bad, I'll just call them and they'll send me a new sensor. I set it up myself and everything has been fine with it. It was relatively cheap and worked great. It's an excellent experience with Frontpoint.

I've had Frontpoint in my home for about a year and a half now. Setting up their device was easy. I also have the wireless cameras. Their team helped me out and it was a good experience talking to them.

I've been with Frontpoint for about a year and it was easy to set up our security system. The only thing is that I asked if I can get paper billed, and the rep said that everybody is on AutoPay and that's how they run it. Other than that, I'm happy with them.

We had a home security provider a few years ago and I wasn’t crazy about it. Then we went a few years without any security before having Frontpoint and we've had them close to a year to date. The old system doesn’t compare very well to Frontpoint. My husband set up the system and he didn't scream and cuss so it wasn't too bad. We have our own camera security and we paid $600 for the entire system. We had looked into getting wireless cameras but the price was ridiculous and made no sense, so we went and got our own system. The technical support team is wonderful. They’ve always resolved any of the technical issues I’ve had. I’ve never had to have anybody come out, but they’ve always been very pleasant and knowledgeable. We really like Frontpoint.

I searched for home alarm systems and I looked for reviews online and found out about Frontpoint. I've been using them for a year and a half now and there wasn't a big installation process. I didn't need to have somebody come in there to install it. I did it myself. I have the monthly contract and their equipment is like a simple cell. The rep that sold it to me was a super nice girl. Though there wasn't enough explanation surrounding the size of the property and how the initial monthly fees only covers 10 different segments of the property as opposed to more. So I got a lot more that I need to monitor, but I haven't done it because of the additional cost. But other than that, I did not have any problems with the installation and I've never called them back.

Setting up the Frontpoint security device was very easy. I've been using them for a year and the team at Frontpoint has been very courteous and friendly.

I had ADT before and they use a phone line and the internet. When we were fixing our kitchen one time and the phone line got disconnected. Technically it went out a month and we didn’t even know they weren’t getting a signal and they never checked back. That’s what made me change security system because if they’re robbing the house and they cut the phone lines, their security system won’t even sound so it’s no good if one lives in the country like we do. With Frontpoint, their system installation was easy. I called their reps up when I had a couple of questions, they helped me out through the phone and they fixed them up right away. I like them a lot better and I’m real happy.

My experience with Frontpoint has been great. I wanted to change the systems I had, so I looked it up and saw the reviews. The people at Frontpoint are great to work with. We had some dust that set the fire alarm off and they were right on it.

Installing Frontpoint devices was simple and easy. I called them and they walked me through it. I use the app a lot and it's very helpful. Recently, I had one accidental false alarm and they quickly called me. They’re excellent. My experience with Frontpoint has been fine to this point.

Setting up the Frontpoint security device was easy. When the alarm goes off, we get a phone call from them. I have the system for a year now and it gives me more peace of mind.

I was looking up different security systems when I was moving into my home and saw that Frontpoint was in my area. The reps walked me through setting up the security device over the phone and it didn’t take too long. It had a few hiccups, but as far as the assistance that I received, it was exceptional. The system has worked fine and I haven’t had any problems.

The house came with a system, but I never really interacted with the company that installed it 30 years ago. Once I began searching, Frontpoint was a new vendor for me, and a new experience with a security system. My experience with them was good. They were responsive, and they deal almost strictly by the telephone. There wasn't anybody coming into our house, but they were very good in terms of customer support. The system was easy technically to do, but to really think out the system on my own, I need to do some reading and thinking. That's the case with almost any of these. They have standard configurations, and some of these configurations aren't really very good solutions, per se.