Frontpoint Home Automation

Terrible service and over priced. To make it almost impossible to cancel the service and just keep billing you. People are better off going to Ring or SimpliSafe. Cheaper, better product, better service and no contracts.

Hi, I need help canceling. I have called 877-602-5276 and select option #6. But I get left on hold for hours upon hours. I have done so for 3 days in a row. I have been a customer for 7 years. This is a very very very bad way to treat a long time customer.

After purchasing the system and installing it, A few months later I was out, the alarm was activated and I got a message that the system had been activated. I called Frontpoint and they said they'd send someone. I left the store and got home in 10 minutes and no one had been called from Frontpoint---no police...so no one was there. And...Nothing had happened in the house-no break in, nothing. I called and Frontpoint had no reason. Then when Covid hit, I needed help with a sensor and NO ONE was available on the phone.

I used Frontpoint for years. Moved and called to stop account. At new home used Frontpoint again and didn’t realize they were still getting credit card payments that continued for 1 year. I’ve spoken several times with customer service and no one knows anything nor gets back to me. They keep harassing me with calls for unpaid balance but never resolved the 13 months they continued to be paid for a cancelled account. Terrible.

We've been very unhappy with Frontpoint's security system, but got ourselves stuck in a contract because we didn't realize how terrible Frontpoint is within the 60 days after signing. After a couple false alarms due to a faulty sensor which resulted in our local police telling us one more and we'd be charged a hefty fine, we thought we would still somewhat have the ability to self-monitor with our cameras via Frontpoint's app... except often times the app is buggy and won't even load. Another common occurrence is the servers lose communication. Very expensive for what it is and just as expensive if you try to cancel your contract early, believe me, we looked into it! We complained to Frontpoint's pathetic excuse of a customer support team and all they want to say is we should keep troubleshooting. Been there, done that.. By now, we're over it!!

I sold my house and transferred my security system & service to my home buyer effective March 30 and both of us signed the transfer doc. When I was still charged for April and the account rep who processed the transfer did not respond I was forced to call customer service. My expected wait time was greater than 90 minutes and the computer asked for a number to call back. Two days later, I got the call back and explained my dilemma. Customer Service transferred me to account services to find out why the transfer didn't take place. That blind transfer put me 167th in line and, again, the computer offer to have a rep call me back. After another 2 days, I got a call back from customer service, not account services, and they suggested I just cancel rather than transfer. I had already been billed for April, even though the transfer was supposed to be effective March 30 and when I canceled, I was charged for May as well.

Read BBB reviews. They are dishonest in my opinion. Very hard to disconnect and if you're lucky they will only bill you twice for the same month. Very rude customer service, with little knowledge. Wish I never got sucked in.

I called up Frontpoint for a quote. *Just* a quote following the suspected poisoning of my parrot. They called back, gave me the quote, then said "You don't want this to happen again, do you?" This was less that two hours after I watched my baby seize to death. So I agreed to buy from them. Once I entered my right mind, I tried to cancel. They put it off, promised me an extra week to decide. I called again a week later and I'm locked in for the next year. It is $400 to get out of a contract I was coerced into.

We have been FrontPoint customers for years and upon moving to a different state wanted to cancel the service. To be honest, we never really needed to interact with the customer service department until the communication about the cancellation. The cancellation communication with customer service has been bizarre, the same person answers the phone EVERY TIME you call the 800 number! Also, I just received a call from them asking for my husband, I said - 'this is not his phone number' and they hung up on me. No thank you, sorry, oh - ok! nothing. Just hung up like I annoyed them! I only know it was Frontpoint because I called the number back with caller ID. The email communications are the same, just 1 line curt answers to questions - no sign off in the emails, no pleasantries - like happy to help, thank you. Nothing. Incomplete, half information in the emails - absolutely bizarre!

UPDATED 12/11/2020: Now my alarm went off 191 times, would reset then go off again. They never called me or the police Dept this co is useless. Do yourself a favor go with a good co. This is the worst company I have ever dealt with. When you call them the wait time is long from 1 hour to 2 hours.