Frontpoint Home Automation Reviews

Terrible service and over priced. To make it almost impossible to cancel the service and just keep billing you. People are better off going to Ring or SimpliSafe. Cheaper, better product, better service and no contracts.

Hi, I need help canceling. I have called 877-602-5276 and select option #6. But I get left on hold for hours upon hours. I have done so for 3 days in a row. I have been a customer for 7 years. This is a very very very bad way to treat a long time customer.

After purchasing the system and installing it, A few months later I was out, the alarm was activated and I got a message that the system had been activated. I called Frontpoint and they said they'd send someone. I left the store and got home in 10 minutes and no one had been called from Frontpoint---no police...so no one was there. And...Nothing had happened in the house-no break in, nothing. I called and Frontpoint had no reason. Then when Covid hit, I needed help with a sensor and NO ONE was available on the phone.

I used Frontpoint for years. Moved and called to stop account. At new home used Frontpoint again and didn’t realize they were still getting credit card payments that continued for 1 year. I’ve spoken several times with customer service and no one knows anything nor gets back to me. They keep harassing me with calls for unpaid balance but never resolved the 13 months they continued to be paid for a cancelled account. Terrible.

We've been very unhappy with Frontpoint's security system, but got ourselves stuck in a contract because we didn't realize how terrible Frontpoint is within the 60 days after signing. After a couple false alarms due to a faulty sensor which resulted in our local police telling us one more and we'd be charged a hefty fine, we thought we would still somewhat have the ability to self-monitor with our cameras via Frontpoint's app... except often times the app is buggy and won't even load. Another common occurrence is the servers lose communication. Very expensive for what it is and just as expensive if you try to cancel your contract early, believe me, we looked into it! We complained to Frontpoint's pathetic excuse of a customer support team and all they want to say is we should keep troubleshooting. Been there, done that.. By now, we're over it!!

I sold my house and transferred my security system & service to my home buyer effective March 30 and both of us signed the transfer doc. When I was still charged for April and the account rep who processed the transfer did not respond I was forced to call customer service. My expected wait time was greater than 90 minutes and the computer asked for a number to call back. Two days later, I got the call back and explained my dilemma. Customer Service transferred me to account services to find out why the transfer didn't take place. That blind transfer put me 167th in line and, again, the computer offer to have a rep call me back. After another 2 days, I got a call back from customer service, not account services, and they suggested I just cancel rather than transfer. I had already been billed for April, even though the transfer was supposed to be effective March 30 and when I canceled, I was charged for May as well.

Read BBB reviews. They are dishonest in my opinion. Very hard to disconnect and if you're lucky they will only bill you twice for the same month. Very rude customer service, with little knowledge. Wish I never got sucked in.

I called up Frontpoint for a quote. *Just* a quote following the suspected poisoning of my parrot. They called back, gave me the quote, then said "You don't want this to happen again, do you?" This was less that two hours after I watched my baby seize to death. So I agreed to buy from them. Once I entered my right mind, I tried to cancel. They put it off, promised me an extra week to decide. I called again a week later and I'm locked in for the next year. It is $400 to get out of a contract I was coerced into.

We have been FrontPoint customers for years and upon moving to a different state wanted to cancel the service. To be honest, we never really needed to interact with the customer service department until the communication about the cancellation. The cancellation communication with customer service has been bizarre, the same person answers the phone EVERY TIME you call the 800 number! Also, I just received a call from them asking for my husband, I said - 'this is not his phone number' and they hung up on me. No thank you, sorry, oh - ok! nothing. Just hung up like I annoyed them! I only know it was Frontpoint because I called the number back with caller ID. The email communications are the same, just 1 line curt answers to questions - no sign off in the emails, no pleasantries - like happy to help, thank you. Nothing. Incomplete, half information in the emails - absolutely bizarre!

UPDATED 12/11/2020: Now my alarm went off 191 times, would reset then go off again. They never called me or the police Dept this co is useless. Do yourself a favor go with a good co. This is the worst company I have ever dealt with. When you call them the wait time is long from 1 hour to 2 hours.

Over the years, I've had affiliations with many top-drawer security companies. I must say that Frontpoint is the best company that I've used. I am an right-hand amputee and was worried that installing the system myself might prove difficult, but it was surprisingly easy. The online and hard copy materials provided hold your hand and guide you through the process. The few times that I had questions that needed human support, their personnel were accessible, knowledgeable, patient and professional (in a friendly manner). I use both the key fob and phone app to control the system, and find them both easy to use. This is in no way a knock against some other firms that I've used, I'm just stating that this company serves my purposes better.

We had the service for four years when my family had a major change and we could not keep the service. Our contract was up so I called to cancel. We had been very patient with the company on the lack of quality equipment that was constantly breaking and having to be returned. At one point we were downgraded at no fault of our own because they were having equipment issues. (They took us from a touch screen monitor to a key panel.) we were not happy but what do you do.

Bought system but never used or activated. Called to cancel and get refund. Told I was past the 1 month "trial" and even though never installed or activated I could not get a refund or "get out of my contract" even though they said "no contracts". Deceptive company. Avoid them like the plague. Saw many other complaints about "not being able to cancel 3 year contract. Read all the complaints before buying this "money pit". I might have to lose the purchase price but this crooked company will not get another dollar from me. Dr David **

Had Frontpoint for 5 years with no issues, when I moved they forced me to buy their new hub instead of using my existing panel. Then all the sensors started causing false alarms and I've accumulated $1100 in false alarm fines from my police department in 4 months! They keep forcing me to troubleshoot with them and sending me new sensors but the last conclusion is that I should switch to my original panel - which they initially lied and refused to let me use. They won't let me out of the contract and they want me to pay for more parts. Thieves and liars, not to mention hours and hours on the phone. STAY AWAY!!!!

My alarm went off at 3:00 AM for no apparent reason. I expected Frontpoint to call me for a wellness check and they never did. I had to call them and was told they had no record of my alarm going off. I had to call technical support later that day to find out why this was happening. I was told that my 2G hub/keypad was outdated and not communicating to them. Apparently they switched to a 4G system 8 months ago and I was not notified. I called today to cancel my service only to be told that I will be billed for November for a service that I am not receiving and have not received for the past 8 months. Not only should I not have to pay for November but I should be reimbursed for the past 8 months of so called service that I paid for and received zero monitoring.

This company is very hard to cancel. They tell you on the phone you can cancel your service after the contract is up but try to pass you on to another department then require a written cancellation and 30 day notice process that creates an additional barrier that allows them to keep billing you. They will hound you day and night for small balances and have no customer satisfaction concerns. Bad to deal with - there are better systems out there.

My wife and I researched several of the various alarm system companies 2 years ago prior to purchasing with Frontpoint. We specifically chose them due to the fact that they “don’t require a contact”. When we signed up, the salesperson said Nothing about a contract. We gladly ordered our equipment and got set up with frontpoint. Fast forward to the today and upon calling to cancel I learned that we were locked into a 3 year contract and we had to pay 80% of the remainder to cancel their services.

This system never worked for us and we had to replace it after 10 months. We asked to cancel and the company wouldn't allow it. They are still taking money from us every month over a year later. FrontPoint Securty Solutions, LLC has not acted in good faith and has not addressed the numerous service issues with their system. Representatives of FrontPoint Securty Solitions, LLC have not followed through and the system never functioned as promised. The numerous problems associated with the securty system constitute a material breach of contract and FrontPoint Security Solutions, LLC has failed to remedy its breach. As a result, I have had to get a new system installed on the property.

It's 2019 and I get a lot of spam/robocalls. I usually delete robo voicemails unheard but I decided to finally listen to one from a number that kept calling. It was Frontpoint telling me "my account needs updated". I then realized I had a new debit card number and they needed it. This is their business model, no letters, no calls from a real person, no emails, just robo voicemails. I decided to do some Googling and realized that FrontPoint was one of the most expensive alarm systems and this was their definition of "customer service".

In March I called to cancel the alarm service. I had transferred my service over to my parents address on a month to month basis for the past couple years. Now I’m moving my parents into my home and called to cancel the Frontpoint alarm service which I no longer have a need for. They kept on insisting that I could still use the service and to just transfer it to someone else. It took me over 2 hours of talking to customer support for them to tell me they will cancel my service after I give them a written notice.

We never received the system yet they continued to charge our bank account for service we never received. To make matters worse, since I stopped further payments on our bank account they have continued to harass us even after we told them we were canceling the service for nonperformance. We wrote the state attorney general's office to see if they can be prosecuted for fraud or larceny.

Here is a copy of my recent letter to customer service at Frontpoint that explains my downrating. Be careful, they want your money and not your satisfaction. "Our treatment by Frontpoint after being faithful customers for over many years is deplorable. After complying completely with all requirements for transferring our account to the new owners of our former home (@—), we received confirmation that our account was closed. Yet we have now been billed every month for 5 months. When I complained, my credit card disputes were resolved in my favor, but I have spent well over 5 hrs time attempting to resolve this problem. Adding insult to injury, my wife was told by Frontpoint’s staff that this was her fault, and this after a 45 minute wait on the phone. It seems that the company cares little about wrongful billing, and does not share information from one department to another. Please repay a small portion of My time. Thank you."

Right when we moved in, we decided to go with Frontpoint and the system has been great. I don’t have much experience with security systems but it’s hassle-free and non-obtrusive. The smartphone features are very convenient especially when there are people visiting from out of town and they don’t know how the system works. We’re satisfied with the quality of the security equipment. It seems responsive and the experience with Frontpoint has been good.

Frontpoint's customer service has been very good. I would recommend them.

We didn’t have internet at the time we were looking for a security system. Frontpoint was one of the two companies that had the wireless system. Frontpoint's system is really good. But the sensors that they’ve sent me initially did not work and that was due to them being on a metal exterior door. They said the only way around that is to do the long-range sensors. I had to mail the old ones back and they had to mail me the new one. And had that been discussed in the sales call portion of it, that would have probably helped out a bit of frustration. It took three phone calls to figure out that the sensors are on a metal door and they’re not gonna work. But other than that, everything’s been great so far.

We purchased a security system from Frontpoint a few days ago and would recommend this system for the excellent customer service and ease of installation. The system came packaged with clearly marked step by step sections, so it was easy to tell which part was needed next in the installation. So overall we are happy with our purchase.

The system itself is fine, no different than most other wireless security systems. The door alarms that hold the magnet and clips onto the piece that is attached to the door frame falls off. Even though my dog is NOT suppose to set off the alarm, it does when he moves, which renders this system useless to me. I tried to cancel my subscription but because they lock you into a 3 year contract, they wanted to charge me $800 to cancel my contract. If their system and company is so great, why lock your customers into a 3 year contract Frontpoint?

Installing Frontpoint is easy and the sales pitch is great. For me that is where the positives end. My system has worked properly for a total of 3 weeks out of the four months I have had it in place. I changed my WiFi password and have not ever been able to reconnect one of my cameras. I finally gave up after two one hour phone calls (separate one hour phone call was necessary to fix the other camera). One sensor has fallen off of the wall (installed with their adhesive strips) and despite fixing it my alarm system will not set without numerous warnings that it has been tampered (really fun experience when you are trying to wind down or others are sleeping).

When selling their systems they do not reveal that their contract is for 3 years. When I was moving I requested a cancellation but was told that I owed them 80% of remaining 3 year contract. I would never recommend this service to anyone. Had I known it was a 3 year contract I would not have signed it. I can see a one year contract or even a 2 year contract agreement but I think this company tries to deceive people and is not trustworthy. When I spoke to the customer service person when I bought the equipment, she assured me that I could cancel anytime. Sure I could cancel, but I’d have to pay up.

I have used Frontpoint for a year now. I installed the device myself. It took a little longer than I thought it was going to but they were able to guide me through the process pretty well. I was a little worried about that part but ended up being okay though. They were good and professional. I'm a technical person so, it was fairly easy for me to figure some things out. For someone that's maybe a little older, they'll have some challenges with it. But it was a good experience. We rely on the interactive feature and I even interact with the unit itself. They have it compatible with your smartphones and being able to get to it online is just probably been one of the best parts of it for us. They've been very good in support of the product, and there's a more secured feeling.

I installed Frontpoint myself and that was all pretty easy. My only issue is with the motion detector. It detects my pugs although I have it at four feet. I don't know why it goes off and there's no solution. It's probably the most frustrating thing. I called them about it and I don't think I really got a good answer. My glass breaker also wigged out of us in the middle of the night one night and went off four times. I called about that and they just sent me a new one.

The staff from Frontpoint were very helpful with setting the system up. I have the cameras which I can control through an app and it worked out well and I like them. The only thing is that the doorbell camera does not pick up people walking to it and I've been told that it's just due to the internet connection being slow. But other than that, I have a home security system that gives me no worries and makes me feel a little bit more confident.

Setting up the Frontpoint system was very easy. The only issue I've had is that some of their devices have adhesives that they are held on with and they don't always stick. But they've done good and sent replacements, so it was just fine. Dealing with their people has been very positive.

I have a Ring alarm system and Frontpoint. Installing Frontpoint wasn't as easy as peel, stick and go. I set up some cameras about two weeks ago and it took myself and the rep on the phone about three and a half hours to do it. Most of their reps are really nice on the phone, but every time I get something from them, some things don't work the first time. I've always had to send something back.

Installing Frontpoint was pretty easy. I'm not that adapted to computers so if I could do this, anyone could. Then, I called for the form you fill out for the police department and when we didn't realize we didn't turn the alarm off, their customer service was helpful. They've been very polite every time we've talked to somebody. We're really happy with it and the nice little security feature that we have. And it's easy for my daughter to be able to come in and out and be able to turn the system off and on. It also doesn't matter what door you go in, it's a one set alarm. I know with some systems you have to go in or out a certain door and so that's a convenience. We really like that.

My sister told me about Frontpoint, and I went with them after I checked it out. Once I received the Frontpoint device, the installation was really simple. The pad got stuck once and it wouldn’t operate so I called the team at Frontpoint and they told me how to solve the problem. And a couple of times, I had trouble with the website and I’ve called them and they’ve resolved the issues. The gal that I originally talked to before I purchased the system and stayed with me through the process was very good. My experience has been very positive.

The installation of the Frontpoint device was really good. The only frustration I had was that we've got molding around our doors, and so the sensors that have to align on the doors and windows initially didn't. They sent spacers for that and that seemed to work fine. Their team was very friendly and helpful. The only drawback to all of this was I wish we would have known in detail how the sensors work and that they needed to be on a flat surface around the doors. Other than that, the people have always been very willing to spend to walk through whatever initial set of difficulties we had and provide additional equipment as necessary. It's been a good investment and a really economical choice.

I Googled security companies and checked consumer ratings and review sites, and Frontpoint was the highest reviewed. Their reputation is really well-earned. Customer service team is always responsive and we get someone right away. They seem to really want to help and make an effort to provide customer service. Setting up their security device was very easy.

Frontpoint was the first home security provider that was responsive. They weren't pushy and are straight-up friendly guys. They were informative and told me everything I needed to know, so I didn’t really have a lot of questions. Installation was the cool part. It was easy, and what was excellent was that I didn’t have to have an installer come out. I like the cell phone part of their service, too. I can take the system with me. Overall, I’m a satisfied customer and I have recommended them. I’m impressed with a lot of things.

I'm very happy with Frontpoint. Everything is great and I'm 100% satisfied. Their reps are also very nice and thorough. I love their interactive features which is one of the things that made me go with them. If they didn't have that I would not have their service. There's no comparison between them and Simplisafe which was my previous home security provider. I would give Frontpoint a 5 and Simplisafe a negative 0 (if there's such a thing).