We're so happy to hear that your system is providing you with the peace of mind you deserve and that you are receiving excellent customer service. Thanks for sharing your experience and please don't hesitate to give us a call if you ever need anything in the future!
Original review: Feb. 21, 2016
I have Frontpoint's wireless cameras and a front door lock attached to it. It’s a very easy system to install and to get into when I'm away from home by cellphone or by computer. It’s very accessible. Since having Frontpoint, I definitely have less worries and more peace of mind when I leave the house and when I sleep at night. Additionally, Frontpoint and I had a quite a bit of interaction in one day when I had a fire alarm and they were very professional and courteous.
We had a home security provider a few years ago and I wasn’t crazy about it. Then we went a few years without any security before having Frontpoint and we've had them close to a year to date. The old system doesn’t compare very well to Frontpoint. My husband set up the system and he didn't scream and cuss so it wasn't too bad. We have our own camera security and we paid $600 for the entire system. We had looked into getting wireless cameras but the price was ridiculous and made no sense, so we went and got our own system. The technical support team is wonderful. They’ve always resolved any of the technical issues I’ve had. I’ve never had to have anybody come out, but they’ve always been very pleasant and knowledgeable. We really like Frontpoint.
I searched for home alarm systems and I looked for reviews online and found out about Frontpoint. I've been using them for a year and a half now and there wasn't a big installation process. I didn't need to have somebody come in there to install it. I did it myself. I have the monthly contract and their equipment is like a simple cell. The rep that sold it to me was a super nice girl. Though there wasn't enough explanation surrounding the size of the property and how the initial monthly fees only covers 10 different segments of the property as opposed to more. So I got a lot more that I need to monitor, but I haven't done it because of the additional cost. But other than that, I did not have any problems with the installation and I've never called them back.
I got a lot of cameras around the house, but I use Nest in the kids rooms so I can interact with them in another room. Then I use a link hub for the automation on my lights which I can connect through Frontpoint if I want it to. Their response time is great whenever we trip it ourselves and the alarm goes off. It's also nice to know if you hear a bump through the night, you can throw in all the cameras on your phone and see whats going on. Overall, it's a good service and I always recommend it to people who are looking for alarm systems. They'd just go online and talk to one of their sales reps. The whole process is straightforward and they got to do the installation themselves.
Setting up the Frontpoint security device was very easy. I've been using them for a year and the team at Frontpoint has been very courteous and friendly.
I had ADT before and they use a phone line and the internet. When we were fixing our kitchen one time and the phone line got disconnected. Technically it went out a month and we didn’t even know they weren’t getting a signal and they never checked back. That’s what made me change security system because if they’re robbing the house and they cut the phone lines, their security system won’t even sound so it’s no good if one lives in the country like we do. With Frontpoint, their system installation was easy. I called their reps up when I had a couple of questions, they helped me out through the phone and they fixed them up right away. I like them a lot better and I’m real happy.
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My experience with Frontpoint has been great. I wanted to change the systems I had, so I looked it up and saw the reviews. The people at Frontpoint are great to work with. We had some dust that set the fire alarm off and they were right on it.
Installing Frontpoint devices was simple and easy. I called them and they walked me through it. I use the app a lot and it's very helpful. Recently, I had one accidental false alarm and they quickly called me. They’re excellent. My experience with Frontpoint has been fine to this point.
Glad to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve!
Original review: Sept. 23, 2016
Setting up the Frontpoint security device was easy. When the alarm goes off, we get a phone call from them. I have the system for a year now and it gives me more peace of mind.
It's great to hear that our Support Team was right there to help you get your system all setup!
Original review: Sept. 19, 2016
I was looking up different security systems when I was moving into my home and saw that Frontpoint was in my area. The reps walked me through setting up the security device over the phone and it didn’t take too long. It had a few hiccups, but as far as the assistance that I received, it was exceptional. The system has worked fine and I haven’t had any problems.
Eric, thank you for taking the time to share your feedback with us and please let us know if you ever need anything in the future, as we are always here and happy to help you!
Original review: Sept. 17, 2016
The house came with a system, but I never really interacted with the company that installed it 30 years ago. Once I began searching, Frontpoint was a new vendor for me, and a new experience with a security system. My experience with them was good. They were responsive, and they deal almost strictly by the telephone. There wasn't anybody coming into our house, but they were very good in terms of customer support. The system was easy technically to do, but to really think out the system on my own, I need to do some reading and thinking. That's the case with almost any of these. They have standard configurations, and some of these configurations aren't really very good solutions, per se.
For example, I buy it for a double-sized window. Unless I buy two for the window, I'm not really protected. Or I can put one on the window, but I know if I put one in the middle, it's visible. Somebody actually sees it, and that could be a deterrent. So that means if I put one on, I got to have a second kind of detector to back it up. I need to have a glass break or a motion detector inside the house. The whole industry does that, and it was much the same way.
One of their pieces of equipment is to budget and other people offer better. Their motion detector is not what you call a look down detector, which means to be effective it has to be mounted at chest height as opposed to in a corner of a room, and good quality commercial systems, or so many of the other private vendors offer one with two sensors; one that looks out and one that looks down. The result is if you use a Frontpoint motion detector, unless you stick it in a bookcase, it's going to stand out like a sore thumb. The smart home feature is good, but that's not unusual. I don't know if there's a vendor that doesn't provide that. I use Frontpoint's app for very simple things, like checking on the status of the system and arming it occasionally. I don't use it a lot, but I do use it when I'm on vacation.
Mark, it is important to us that your system works exactly how you need it to so we are going to have one of our Support Specialists reach out to you to investigate that Touch Screen Control Panel. Thanks for your feedback and we look forward to speaking with you soon!
Original review: Sept. 16, 2016
It was extremely easy to set up Frontpoint's system. The only issue that I have is that the touchscreen unit is a little glitchy. I've called and mentioned that to them twice, but they just have me restart it. It would work for a little while, but then it gets glitchy again. I'm not really sure what that's about, but I've been with them for about a year now, and I definitely have a little more peace of mind.
We're so happy to hear that you are enjoying your system and all of those interactive features which make protecting your home easy and enjoyable too! Thanks for the wonderful recommendations and please let us know if there is anything we can ever do for you going forward.
Original review: Sept. 15, 2016
I’m very pleased with Frontpoint. We were looking at an internet-based type system, did our research, and decided to try Frontpoint. My previous security provider doesn’t compare with Frontpoint at all. I was real disappointed with them at the end because they were not doing monitoring for two months and didn’t even know it. They would run tests but never notified me that they weren’t getting that signal back.
Installing Frontpoint was not difficult and my son who's better at it helped me. I need to do some more work on it and readjust. I haven’t permanently attached any to a wall, but I like the convenience of it. I love being able to turn it off and on and that it will notify me if I forget to set it. Sometimes if my wife goes to work a little later than normal and hasn’t set it, it’ll notify me that it hasn’t been set by a certain time. I’m sure there’s a lot of other things it’ll do that I haven’t discovered yet. I’ve even recommended Frontpoint to friends and family. I told them that I love the idea that I can take it with me when I go. If I wanted to, I can even take it with me on a trip and monitor my bedroom or hotel room.
It's great to hear that you were able to get everything up and running in no time and that you are loving your system! Thanks for sharing your experience and always remember that we are just a phone call away if you ever need anything at all.
Original review: Sept. 14, 2016
I loved installing the system. I did it myself and it was very easy. I then just called Frontpoint’s number to make sure the system was set up quickly and tested in. I didn’t have any problems talking with any Frontpoint person. Everyone was nice and helpful. We've enjoyed using the system and loved having it. I like knowing it’s set up and if we’re gone, I can tell if the doors have been opened.
It's so great to hear that you are feeling more secure with your Frontpoint system!
Original review: Sept. 9, 2016
The reps at Frontpoint have been very easy to work with and my experience with them has been convenient. I feel much better about going if we want to pop away for a weekend since I started using their security system.
Our customer's satisfaction is one of our top priorities here at Frontpoint which is why we're going to have one of our Support Supervisors reach out to you shortly to address all of your concerns. Thanks for your feedback and we look forward to speaking with you soon!
Original review: Sept. 6, 2016
I was looking for different security providers online and I like the system that Frontpoint has. It's wireless so no one can disconnect the cables and if I lose power, I'm still gonna have protection. I use it for my business and setting up the system was easy. However, the sensors are not of good quality and I have to replace them a few times. I also think that they are overpriced. If I want to have access through my phone, they will charge me extra for that - $10 a month but it's good because sometimes I cannot be physically in the store to put the alarm on, so it’s convenient for me. However the app on the cellphone freezes often but it does their work. Also their service is also horrible. Sometimes when I call and I have issues they would say, “Oh, but we just got back with you and we were with you too often on the phone and we’ve told you a bunch of stuff.” So they have a concern where you have to stick to. If not, you have to pay a big penalty.
Theodore, thank you for bringing your concerns to our attention. We always aim for a one call resolution with each interaction so it is troubling to hear of your experience. We would like the opportunity to resolve in concerns by having one of our Support Supervisors reach out to you to discuss them with you in more detail. Once again, thank you for the review and we look forward to speaking with you soon.
Original review: Aug. 1, 2016
My friend referred me to Frontpoint. It was relatively easy to set up my Frontpoint device, except that I haven't had great success with the pet detection. My cat has set off the alarm quite a few times. They keep telling me to move the device, but every time I move it I've had to repaint, so that's been quite a problem. Also, my interactions with the team at Frontpoint have been very mixed and strange: Some reps were very helpful and seem to be very much into technology, while some were a bit dismissive. I have been messing with the sensors because I've had the alarm go off almost 10 times and the police were at my house while I was traveling, but every time I've called Tech Support, I've gotten a different answer to how the product is designed and how it works, and things like that, so that's been frustrating.
We're so happy to hear that you're enjoying your system!
Original review: July 27, 2016
Frontpoint had the best price and I also liked their overall package. I talked to their reps a few times and they’ve been pretty good. Frontpoint has been a good system overall.
We're so happy to hear that your system is working well for you and that our Support Team was able to assist you in getting it up and running!
Original review: July 26, 2016
We have used another home security provider before and Frontpoint is much better. Their system was very easy to install and I also use the interactive features which are great. Their team has been wonderful. They answered my questions and walked me through something if I didn’t understand it. I have more peace of mind with Frontpoint.
Amir, it is important to us that your system work exactly how you need it to so we are going to have one of our Support Supervisors reach out to you to address all of your concerns. Thanks for your feedback and we look forward to speaking with you soon!
Original review: July 25, 2016
It's been pretty much a year since I started using Frontpoint. The installation was straightforward but it still left something to be desired. I had a lot of false alarms going off because it wasn't installed quite as well as it would have been done by professionals. It's not perfect but it's enough. However, the problem is that I can't set it and go away because if the wind blows too hard in the door and rooms it goes off. So I'd rather get rid of it, get somebody come in and give me a professional installer.
We're so happy that our Support Team was able to help you get your system up and running!
Original review: July 24, 2016
I got Frontpoint due to its ease of use and self-installation, which was pretty easy. I had to contact their customer service people when I had a question about an issue and it was easily resolved. I have fewer worries now that we have our Frontpoint system set up. It's good to know that it’s there.
Glad to hear that your setup was easy and that you are enjoying your system!
Original review: July 23, 2016
I've been using Frontpoint for about a year and a half now and am doing fine with it. It was easy to set up the security device.
Glad to hear that you are feeling safer with your Frontpoint system!
Original review: July 22, 2016
I feel safer since having our Frontpoint system. They have the best reviews on the internet so I went with them. Their customer service reps are good. The only thing is that the motion sensor is very sensitive even to the small dog at home so sometimes it triggers a false alarm. Other than that, I'm happy with them.
Thanks for the great recommendation and please let us know if you ever need anything in the future!
Original review: July 21, 2016
I used Frontpoint for my rental property for one year and then I requested it to be canceled because the rental house was rented. It was easy to set up the Frontpoint security device. I’d recommend them.
Glad to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve!
Original review: July 20, 2016
Frontpoint has given me peace of mind. I've been using their security system for almost a year now. My experience is okay and I have no complaints.
We're glad to see that it was easy to get your system up and running and that you've had a great experience with our Support Team! Thank you for the great review and remember we're only a call away if you need anything!
Original review: July 17, 2016
Setting up the security device was easy to do. Probably the most complicated part of it is making sure that you get the sensors set up so that they continue to work properly. Because you can flip pieces around and get them installed incorrectly and they appear to work initially but overtime they'll quit working. I've experienced it with two devices. Trying to get a wireless camera set up was challenging but the Frontpoint team was very patient. I appreciated the fact that they continued to help until we got it figured and now we know when the cameras work right. I only have the best experience with the Frontpoint team. They've been friendly and service-oriented.
Thank you for the 5-star rating!
Original review: July 16, 2016
Out of the three companies that I’ve dealt with, Frontpoint by far is the best and the most reasonably priced that I have found for the features they had. It is way more advanced and way more reliable. It's very simple setting it up. The directions were clear and it was pretty much self-explanatory. I called and then they activated it. Their team is very responsive both via telephone and email.
Wow, thank you for the great review! We're so glad that you've given us the opportunity to protect you and your family! Furthermore, it makes us happy that the flexibility of the system is working for you! We truly strive to provide our customer with a great service experience and are glad to see you getting that! Remember, you ever need anything, don't hesitate to reach out to us!
Original review: July 15, 2016
We were sort of courted by ADT but after being turned off by their sales pitch and investigating their track record and what to expect from them, I went the opposite direction and got Frontpoint. What I liked about Frontpoint was the fact that I wasn't locked into purchasing proprietary equipment and I could source it on my own and install it myself. So the flexibility was the biggest selling point. The second selling point was the reviews that I read online about their customer service. It's a completely under-appreciated aspect and one of those things that you don't realize how good it is until you have a provider that doesn't have good customer service. So it's nice to not have to worry about it. When I call, I get a person who answers my questions and solves the problem.
I have the Z-Wave outlet controllers for a couple of the lights. It's a novel idea but in practice, it's not very practical. The technology needs to be improved before it would be anything worthwhile. It doesn't communicate well with the base station and I'm not sure exactly why that is. But it's certainly not because there is anything impeding. It's not like it's upstairs behind two walls or hiding in a corner. It's got a direct line of sight to the base station, only about 10 to 15 feet away, so there should be no reason for it to not connect. It can sometimes disconnect or not respond so there's always some level of delay and a lot of times, it's a pretty significant delay. But I recommended Frontpoint to a lot of people. There's a fair bit of crime in our neighborhood so having nothing would put us on edge.
Wow, thanks for sharing your experience! We're glad to hear the system is giving you greater peace of mind! It's also great to hear that you've recommend us!
Original review: July 14, 2016
My husband looked into different security systems online. Then we looked at a bunch of different rankings and Frontpoint had the highest customer service. They're the only system we've ever had and we've had them for a year now. The device was fairly easy to install and their response time made us feel safe. They called us because we didn't get out of the house on time. But we shut the door then got down the street and they called us because our alarm was going off. We didn't even make it out of the neighborhood. So I feel more secure having the alarm on and I don't have to worry about my possessions. I recommend them all the time. I work in forensics so I got burglaries and I tell them my personal experience with Frontpoint and I recommend it to them whenever they don't have a security system.
We're happy to see that your system is making you feel safer!
Original review: July 13, 2016
I like Frontpoint better than ADT as they're less expensive, have been more accessible and it's easier to troubleshoot things. It was easy to set up the security device, and I feel safer with this security system.
We're so happy to hear that our cellular technology is working out for you and that the smartphone app is making it more convenient you! We appreciate the feedback!
Original review: July 12, 2016
My experience with Frontpoint has been good so far. I've been using them for close to a year now. I like the fact that it’s cellular, so I can turn it on and off from my cellphone. I didn’t need to have a hard line system in my phone line at home and didn’t have to have anybody come set it up. It was done all by myself and really easy. I had some difficulties though with my windows because they were older but I called them and they walked me through it. They’ve been really great to work with. If I have any kind of problem, I just call them and they’re great and really nice.
Lisa MontgomeryHome Automation Systems Contributing Editor
Lisa Montgomery is a seasoned journalist who has covered and reported on a variety of topics in the home automation industry for more than 15 years. Knowledgeable about the technology behind and the major players of home automation systems, residential security systems, smart thermostats and more, she is able to translate technical terms into language that consumers can understand and will find informative and useful.
More about Lisa→
Frontpoint Security is an automated security company founded in 2007. Frontpoint Home Security is headquartered in Vienna, VA.
- Wide geographic area: Frontpoint security works with customers in all 50 U.S. states, which means that people across the country have convenient access to their services.
- Referral rewards program: Frontpoint offers customers a free month of monitoring for every new customer a current customer refers.
- Fully-licensed company: The company holds specialized licenses in every required state in order to work with home security systems in an attempt to be the most compliant security system in the country.
- Free quotes: Frontpoint Home Automation offers customers free quotes on their website, so customers can know exactly how much they can expect to pay for their service with no hidden or surprise fees.
- Award-winning: The company has won many awards for its quality of services, including being named One of the Best Places to Work in Virginia.
- Best for Owners of both luxury and mid-scale residences, elderly homeowners and homeowners with young children.
Question and Answers - Frontpoint Home Automation
What problem is Frontpoint trying to solve?
- Put simply, Frontpoint wants to provide security that you can feel great about. We aim to take the hassle and confusion out of home security, and replace it with the right solutions and exceptional service not found anywhere else in the industry. And as technology continues to evolve, we aim to make it simple for customers to get the related advanced features (lights, locks, cameras) into their homes.
What sets Frontpoint apart from the competition?
- What sets Frontpoint apart from the competition is our dedication to consistently providing the best customer experience possible – from initial sales call and throughout the customer lifecycle. Just take a look at the overwhelming majority of positive reviews on this site and others, and you’ll see how much customer satisfaction means to us.
What needs do your product or service fulfill, and how does Frontpoint fulfill those needs better than your competition?
- Unlike many of our competitors, we focus on providing customers with the right systems to fit their homes and needs rather than on selling systems with the most equipment or the highest monthly monitoring plans. We work to ensure that every system we sell is made specifically for the home and people it will protect.
How does Frontpoint measure success?
- We measure success by the growing number of safe and satisfied customers that we have nationwide. It’s why we do what we do, and as long as they’re happy, so are we.
What’s the most common misconception consumers have about Frontpoint?
- Many people assume all alarm systems operate via a landline or internet connection. Frontpoint systems use neither. In fact, it’s our dedicated cellular monitoring at no additional cost that makes for a safer, more secure system.
How has your industry changed in the last 5 to 10 years?
- The biggest shift in the last 5 to 10 years has been the rise of home automation. The prevalence of smartphones and tablets has enabled us to stay connected to everything, including our homes. As the “internet of things” continues to grow, so will the possibilities of the connected home, and Frontpoint plans to evolve with it.
What is something you wish every consumer knew about Frontpoint?
- We’re not like the “other guys.” We take pride in being honest, upfront and helpful. Also, when we say our systems are simple to set up and use, we actually mean it.
Has Frontpoint received any awards or recognition your customers would like to know about?
- Frontpoint maintains an A+ rating with the Better Business Bureau. We have thousands of positive online reviews on community review sites across the internet.
How has your company grown or evolved?
- Over the past eight years we’ve grown exponentially in just about every way imaginable (number of customers, number of employees, two locations). However, we’ve never lost sight of the vision we laid out when we started – make the world a safer place. We like to think we’re well on our way.
Frontpoint Home Automation Company Profile
- Company Name:
- Frontpoint Home Automation
- Company Type:
- Year Founded:
- 1568 Spring Hill Road Suite 100
- Postal Code:
- United States
- (888) 621-7085