Frigidaire Electric Ranges Reviews: Written By Customers

Page 6 Reviews 530 - 680

PaulJackson, NH

Reviewed Sept. 11, 2006

Twice our Frigidaire Gallery Convection oven heat element has caught fire and melted in the bottom of the oven. The dealer siad that this happens all the time. But I have never heard of it happening.

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MarkMiramar, FL

Reviewed July 3, 2006

Purchased frigidaire stove model# PLEFMZ99EC-SS on MArch 19, 2006. Electric burners on left side periodically won't shut off when turned off. Reprted issues to Brandsmart service. Stove was replaced with another one on May 1, 2006 of the exact same model that matches all of my other kitchen appliances bought at same time. The same thing is now ocurring with this stove. I actually have digital pictures of the knobs in the off position while the burner is glowing and the burner indicator is not registuring that the buurner has been turned off. I feel this is a manufacturers defect and a safety hazard.

I called Frigidaire this time as well as Brandsmart. My claim number with Frigidaire is # 3011654085. I will be having Roberts Appliances coming out to look at the stove. Even if they claim to repair this item, I don't trust the appliance anymore. I had my last appliances 10 years before replacing them. I haven't had a stove yet last 2 months with out malfunctioning. According to brandsmart after 30 days they can't take the appliances back. According to Frigidaire, an authorized dealer need to give them a report first before they will replace it. The fact being, I don't want another stove of this same model. What are my rights?

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FrankMobile, AL

Reviewed Nov. 21, 2005

Frigidaire stainless steel cooktop, it was installed Aug. 13, 2005. This was to replace identical cooktop purchased Nov. 22, 2004. The original cook top had rusted and we were given a new one. This one(installed Aug.13,2005) has also begun to rust. Have contacted local store where purchased and told to contact Frigidaire myself. Contacted Customer Service with Frigidaire 11/16/2005. Was told my claim has been processed and I would receive replacement in 48-72 hours. (I had a Frigidaire authorized service man look at cook top 2 days before calling customer service. He informed me the cook top was indeed rusting and he had just had another one in the city.)

The following day, which was a Saturday, not a usual working day, I received a call from a lady, informing me she was with Electrolux which is purchasing or had purchased Frigidaire and informed my claim on the cook top was denied. I explained that I had been informed I would have a replacement and she repeated Your claim is denied. I informed her that Frigidaire had replace the first one due to rusting and she said Your claim is denied, we do not cover rust. I explained to her that I had a customer relations product disposition form covering the first cook top that readsReason for replaceemnt, rust/fdi $100.00/scrap/scv

ID#55576. So it seems to me they did cover rust. Her answer to this was Your Claim is Denied.

I am suprised to have gotten a call from someone on a non business day to inform me of the claim denial. I feel that at the very least I could have a written explanation, or try to explain to me why one was covered and one was not. I believe we deserve this and I believe the Frigidaire company would not have wanted this to have been handled in this way. Frigidaire did not maintain a good, old, reputable business reputation by this method of handling a situation.

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GuyBoiling Springs, NC

Reviewed March 9, 2005

I have cabin rentals and recently purchase Frigidaire ovens (stoves) for several of the units. (Model# LER331DSO). Last week one of my tenants called me about a burn she received from one of the stoves. There is a warning in the user guide about the left rear eye getting warm when the oven is on. However, this person received a severe burn (three blisters approximately four inches long) to the palm of her left hand while cleaning the top of the stove while the oven (not the eyes) was on. The burn came from the eye that has an open oven vent under it.

The eye had not been on so she had no reason to think it was hot... and my tenants shouldn't have to read an instructions manual on their vacation time. I later turned one of the stoves on to 450 degrees. Within minutes the left rear eye was hot enough to sizzle water when sprinkled on it. There is no indicator or light to warn anyone of the temperature of the eye when the oven is on. If the eye just got warm it would be one thing... but hot enough to boil water is another.

The lady is doing fine now but has three scars on her left palm. The burn made it diffucult for her to fish and enjoy the river-front cabin that she paid for. She didn't ask for a refund or leave early... but she could have. I'm not very happy with this situation. I am returning the stoves to Lowe's and will try to find other brands that are not a hazard to my customers. I've got enough to worry about in liability to have to deal with a (supposedly safe) kitchen appliance. Something needs to be changed in this design... it's dangerous.

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CarolynRoanoke, VA

Reviewed Feb. 8, 2005

My new Frigidaire Self Cleaning Oven was installed 2 - 1/2 years ago. As we eat out most of the time, it is not used frequently that's why the first time I used the self cleaning oven I was shocked to find out that the oven no longer worked. Only the top broiler element worked and not the bottom baking element. After getting a service to look at it I was informed that Frigidaire wanted $200 to replace the clock that controlled the functioning part that turns on the element.

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RosalindSt. John'S, NEWFOUNDLAND

Reviewed Oct. 14, 2004

I purchased a Frigidaire Gallery slide- in stove 3 years ago. Now the material behind the electronic button displays, for the timer, bake, etc. has broken on the inside of the plastic display. It spoils the look of the front of the stove. It still works ok. I called the warranty people who said it is not covered as the unit is over one year old and they gave me the telephone number for the parts people.

The part is not available unless you buy the whole display unit, which costs $279.00. My complaint is simply that the Frigidaire Gallery range display buttons should last longer than three years and should not be $279 to replace.

We are two retirees who do not use the stove a lot, as would a family.

I would not recommend people to purchase Frigidaire stoves.

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StevePickett, WI

Reviewed Nov. 2, 2003

We purchased a new electric stove in September, 1998. In June, 2003, it started turning off when it reached the temperature necessary to cook. We were told the small timing mechanism would be $250 to repair, not including labor. Further, there was no guarantee for the new part if it went out immediately after installation (we were told by the repair person there is a design flaw which may make it reoccur). They offered us nothing and were generally rude. jerks

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