Frigidaire Ranges Reviews
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Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.
Visit www.frigidaire.com- Easy to clean ceramic top
- Consistent cooking performance
- Affordable and good value
- Frequent repairs needed
- Poor customer service experience
- Limited warranty coverage
Frigidaire Electric Ranges Reviews
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Reviewed March 5, 2016
I am a professional chef and I write blogs for cooking magazines. I purchased a shiny black Frigidaire Gallery electric range, Model No. FGEF3035RFA. Since we were completing outdoor projects, several weeks went by before we were ready to try the oven. Within 15 minutes of turning on the oven to 400 degree F, I became extremely nauseated. I turned off the oven and ventilated the house. The fumes were even stronger the next time at 400 degrees F and our eyes began burning. Again, we opened doors and windows and read back through the manual which suggests that any initial odor will dissipate within 30 minutes of use.
The following day, I opened every door and window in the house and turned on fans to blow any fumes out of the house. I turned the oven to 375 degrees and vacated the house for two hours. Upon returning, I was choked by fumes and experienced a full-blown asthma attack requiring the use of my inhaler. Following the last incident, I experienced a burning sensation in my nose, throat and eyes, a migraine headache, and was nauseated for three days.
This appliance is apparently a lemon. The chemicals are obviously harmful. We have since replaced the Frigidaire with a range that is working perfectly fine. The store does not accept returns and Frigidaire's customer service is non-existent. We have never cooked on the stove top -- the appliance looks new although it smells like a wet dog. A defect is redhibitory when it renders the thing useless, or its use so inconvenient that it must be presumed that a buyer would not have bought the thing had he known of the defect. The existence of such a defect gives a buyer the right to obtain rescission of the sale. We want it gone from the premises with or without attorney intervention. Frigidaire, the ball is in your court.
Reviewed Feb. 23, 2016
My 18-month-old Frigidaire electric range burned out the control panel inside and became so hot the fire company responded to my home. Frigidaire said my purchase was out of warranty. My entire kitchen remodel - exactly 18 months ago - included all new Frigidaire appliances. They (Frigidaire) agreed to a "one-time" service call which occurred yesterday. The technician was well aware of the problem, and asked me if I had had problems with the other appliances...yes. The ice maker doesn't work properly and the dishwasher fails every 3rd or 4th time I use it. All of the "new Frigidaire kitchen appliances" have some sort of control board problems. If they know this, why do they sell them? This is an awful situation. I hope there is some sort of class action lawsuit that holds them responsible for selling this junk. I don't have my receipt with me to upload to this site but everything came from Lowe's in Winchester, VA.
Reviewed Feb. 22, 2016
Model FEFBZ90GCA stove is junk. Recently the burner with bridge element came on unexpectedly and would not shut off. Repeated attempts to disconnect power to reset the elements proved fruitless. After diagnosing the problem using the internet and a multi-meter I bought a new element, which did not resolve the condition. If this were the only issue I would chalk it up to being a "lemon". However, within a year of purchase a dark discoloration (burn) developed on the lower left corner of the oven viewing glass, as if heat were directed around a seal and burned the stove. Not soon thereafter, the LED indicators started to short out. Again, I would think that I have a bad unit, except for the multitude of other complaints regarding this product. Likewise, I bought a refrigerator that has been nothing but headaches.
Reviewed Feb. 22, 2016
I have had our Frigidaire Gallery Electric Oven Model FGMV15QF for just under 2 years. We had dinner in the oven for about 45 minutes when a random beeping sound started. The two left burners were on full heat and the knobs were in the off position. I was not using the stove top at all! The control panel was changing to random temperatures and the stove top was turning from full heat to random temperatures! I am worried about the unit turning on by itself and starting a house fire! Please help!
Reviewed Feb. 6, 2016
By accident we broke the glass cook top of our stove in November 20/2015 and after many request and inquiries we still did not receive the required part. We cannot understand why Frigidaire is taking so long to supply a part already paid for, for one of their products. Bad customer services and definitely not a way to keep a customer happy. If we knew we would never have bought a Frigidaire product.
Reviewed Feb. 6, 2016
DANGEROUS PRODUCT!!! Last night, I felt a slight plastic/acrid burnt smell in the kitchen. Today, I turn the "luxury" professional gallery series stove on, and nothing happened, tried all burners in the flat top ceramic "luxury" product and none worked. Then we moved the stove to check if it was properly plugged in. It was. Then, we turn one burner on and BAM! A fire starts, with sparks flying over our heads, and smoke coming from beneath the stove top through all the edges.
Upon reading several threads, I come to the conclusion that this is a DEFECTIVE product, NOT BACKED UP by this lousy company. We bought the top of the line Gallery professional series fridge, microwave, dishwasher and luxury oven range. Although not impressed by any of these, this last incident just did it for us. We could have been killed by this so very lousy, overpriced stove. It is made in Canada for Frigidaire. NEVER AGAIN will we buy something made by this people. Besides, I think it is time someone does something with this company before there is extensive property damage and maybe even someone gets hurt or killed because of their defective products.
Reviewed Jan. 22, 2016
I purchase a Frigidaire electric smooth top range from Lowe's. I do not have the model number with me. The controls come on by themselves. I called Frigidaire and told them about my fire and wanted them to replace the front control panel that now is warped because of the fire. The stove was under warranty and they told me it must have been my fault. They could not care less if your house almost burnt down because of the controls. The front control panel on this stove now looks really bad. DO NOT PURCHASE A FRIGIDAIRE SMOOTH TOP RANGE unless you want to burn your house down. These reviews are true! I now turn this stove on with the electric breaker panel. I do not have the exact cost of what I paid for this right now, but it was around the $1200. I now always have a fire extinguisher sitting on my counter top! Thanks to Frigidaire! I am glad I found this site, as I see others have had a fire because of these ranges.
Reviewed Jan. 14, 2016
Came home to cook dinner. Had oven on for 5 minutes and sparks starting shooting up the back of the stove onto the wall. Acrid burnt smell permeates the entire house. The stove starts beeping incessantly throwing an F10 code. I had to pull the stove away from the wall and unplug for the beeping to stop. Called Frigidaire "Consumer Care" (NOT) and got absolutely no help. Company will NOT stand behind their product. After reading some of the other reviews at least I know I have company, but this is pathetic. The stove is less than 3 years old. I had purchased the extended warranty, but of course it ran out a month and a half ago. Frigidaire only tried to sell me another warranty as well. I told them I did not want this fire hazard of a product in my home. They did absolutely NOTHING in terms of customer service. Word of mouth is the best way to go. Let everyone know how bad Frigidaire products are. I certainly will!
Reviewed Jan. 6, 2016
I just arrived home after a small trip for work, jumped in shower emerging into acrid smoke filled house. Frantically found source to be my "Beautiful Bisque Free-Standing Frigidaire Stove". I called Frigidaire immediately. I was told that I needed to purchase a contract and then they will come out to see it. Maybe fix it. I balked, of Course! My HOME could've Burned Down!!! The 'lady' at Frigidaire said agreed, saying, "Yep." When I stated that with the warranty she described, I "should just go buy a new oven". The remainder of the time she could not have agreed with me less!!!
She told me there was nothing they could do with this issue as "this model wasn't on recall"... After numerous attempts at relating the severity of losing of losing home due to fire, I realized I was talking to a wall with canned responses. After I hung up I went online to see what the recall thing was all about... Apparently there IS AN ISSUE WITH SPONTANEOUS STARTS/FIRE WITH FRIGIDAIRE STOVES. Apparently just no recall on the Beautiful Bisque model. How conveniently criminal.
Reviewed Dec. 22, 2015
First time I used self cleaning function, oven exploded and glass shattered everywhere. Scary. Do not buy this oven. Company couldn't care less because 18 months old. 2 days before Christmas. Too bad for me.
Reviewed Dec. 14, 2015
I bought a Frigidaire Gallery electric range from a local distributor in Vancouver, Washington in October 2010 for close to $1,200. I seldom use this equipment as I have a set of portable stoves setup in the garage for cooking. This Frigidaire range inside of my house was mostly used to warm up food. Model # FGES3065KF, Serial # NF01423319. Starting June 2015, we start having problems with the Frigidaire range. The second biggest burner on the front left stopped working but the warming light (HE) would not turn off. I called up Frigidaire and explained the situation and voiced my concern that I paid $1,200 for a range that only lasted less than 5 years. I am certain that this is a defective product. We have purchased other brands of ranges and stoves and they lasted at least 18 years.
The first representative that I spoke to said there was nothing they could do for me because there was no extended warranty nor was there a recall on this particular model. I explained that the extended warranty should not apply to defective products. In addition, no recall on this particular model does not mean that this is not a defective product. I asked to talk to a customer care manager. It took awhile when a corporate manager got on the phone. She offered me $400 package for the repair and two years extended warranty. I said this would cost me a total of $1,600 for the range and it is possible that this range might not have problems until after the 2-year warranty expires.
I am very disappointed with Frigidaire. They have no regards to customers' satisfactions with their products. I will definitely not buy another one of Frigidaire appliances and do not recommend anyone buying their appliances. The store manager where I bought my range told me that he bought a Frigidaire range (older model) and he had the same problem within three to four years after he purchased it.
Reviewed Dec. 3, 2015
Scary: Beware. Our beautiful flat range top inexplicably turned itself on high and began to over-heat. This happened in the middle of the night and we could smell an electrical smell. Although all attempts were made to turn off the range burners nothing was successful. The controls were useless. Our only recourse was to turn off the breaker - thank GOD that option was available. We have wooden kitchen cabinets (within code) above the range top but I fear that an out-of-control heat source would have burned down our home and possibly worse.
Reviewed Dec. 3, 2015
About two Months ago the stove temp went to 600 degrees and would not shut off. I turned off the breaker and reset it and it worked fine until today, when it once again went above 600 degrees and would not shut off. I pulled the back off of the stove and found a components had failed and burned up on the oven control board. There are char marks on the oven control board where a component on the board burned up.
This is a huge disappointment. This is a Model # LGEF3045KFB Serial # VF10246435, and is not covered by the recall. In my estimation, the recall range needs to be extended to include quite a few more stoves.
Reviewed Nov. 29, 2015
A few weeks after we bought our new oven the control panel had to be replaced. The large burner wouldn't turn on. We were told that the moisture and heat affected the control panel. A few months later it was replaced again. We were told the same thing. This oven I believe is a fire danger. Sometimes the burner comes on and sometimes it doesn't. It is very scary to use the self cleaning mode due to the fact the oven gets so hot and won't shut off. The cabinets and anything next to the oven gets hot.
Today my husband had to shut the oven off at the control box because the control panel was so hot it stopped working. This oven is dangerous and we need to replace it as soon as we can. It hasn't worked right since we bought it. All we keep getting is a serviceman coming and saying the panel is a bad design but here's a fix for now. Why is the quality and craftsmanship so poor at Frigidaire? They don't stand behind their products. We should have been given a new oven right from the start. I can't trust this brand. Please really look into other brands, this brand of oven is what I believe to be a fire waiting to happen.
Reviewed Nov. 25, 2015
I bought Frigidaire gallery oven on November 2013 and 3 years later on November 23, 2015 in the middle of the night it turned on by itself on pizza mode 425 and start beeping. All my family got up thinking our fire alarm making the noise. So when we checked the stove it was on and very hot to the point to cause a fire so we turns off and we unplugged it. We plugged it again the next morning to try and it does the same thing. As of this time we are very upset and not using our stove. Hope the company review their product and people who use this product have to be careful as it can cause a fire.
Reviewed Nov. 22, 2015
Frigidaire glass cooktop problem created a DANGEROUS fire hazard condition. Frigidaire took no interest or responsibility in exploring the problem. Three out of five Electrolux/Frigidaire appliances (including refrigerator that needed to be repaired multiple times and replaced and microwave magnetron replacement) installed for kitchen remodel failed within short time of professional installation--UNACCEPTABLE. Ultimately replaced with gas (propane) cooktop. Unbelievably disappointed and sorry we chose to go with Electrolux/Frigidaire line and would strongly recommend against their products.
Reviewed Nov. 21, 2015
We purchased a Frigidaire gallery range model 3055 about 4 years ago. Convection oven, worked great until about 5 weeks ago. I came home to the oven (on timer after about 20 minutes) in runaway temperature failure, code F10. The stove temp was skyrocketing and there was sparks and flames coming from underneath the control panel. My smoke alarms were going off and there was a burnt wiring smell along with the smoke. At first I contacted Electrolux by email twice and was told they would get back to me in 2 days. After a week of no contact I phoned them and was put on hold for nearly a half hour before I talked to someone in "customer service" which is a JOKE calling it that. There is no customer service.
I have been dealing with them for about 5 weeks and in that time I purchased a new stove. This was necessary (and against my better judgement my wife insisted on a Fridgidaire gallery model 3059). After about 10 emails each Electrolux has now decided that they will fix my old stove. GREAT, this doesn't do me any good now, did I mention I have a new stove? And what person in their right mind would use a stove that almost burned down their house? In my personal opinion the Fridgidaire gallery range model 3055 is a major safety concern and their company could care less. Bottom line is they make substandard products and their customer service is there to wait you out. I will never again buy any product made by Electrolux. I don't want to lose my home or worse.
Reviewed Nov. 19, 2015
In 2011 we remodeled and bought new Frigidaire Gallery appliances. We should have moved into the Amityville horror house instead. First the microwave went after less than 4 years. I tried to have it fixed but ended up throwing it in a dumpster. Then the dishwasher started leaking all over our new flooring. Then the stove electronics caught on fire. The Frigidaire appliances are literally trying to kill me and my family. Warning Will Robinson run from Frigidaire appliances. It looks like others have suffered as well judging from these reviews. I am going to contact an attorney. I think a class action is warranted here. I have attached picture of burned out board.
Reviewed Nov. 12, 2015
FPES3085KFA - Oven 7 years old. The inside oven walls have warped allowing the middle racks to fall to the bottom of the oven; So after only 7 years we have no choice but to replace a expensive oven and send the old one to the dump. I read one other review here with the same problem on a oven only 3 years old. What at rip off. We also have a Frigidaire microwave over top of the range and the front door glass has a large stain between the glass that can't be fixed again a rip off. Will never buy a Frigidaire or Electrolux appliance. Again.
Reviewed Nov. 7, 2015
Frigidaire Model Number LGEF3045KFH - We purchased Frigidaire products after remodeling our kitchen. We bought all stainless steel products from the Frigidaire Gallery Collection (refrigerator, microwave, electric range, dishwasher). We started to have problems in January, 2015. We turned the oven on to 350 and waited nearly 30 minutes and the oven never registered to 350. I called Frigidaire and Lowe's since Frigidaire indicated that because I didn't get the extended warranty and it was over a year, they couldn't do anything for us. I called Coastal Appliance Repair and they had to replace the control board fault on the oven. The cost was $175.00. The repairman showed us where the wires were fried.
My argument with both Frigidaire and Lowe's was that this should not have happened to begin with even though we didn't purchase the extended warranty. A couple of months later we smelled a chemical or electrical odor anytime we turned the oven on. I called the Coastal Appliance Repair Co. and asked them what it could be since they just replaced the board. He said it probably was grease on one of the elements. It seemed to go away, but then it came back with a vengeance. Yesterday we turned the oven on to 425 and the odor was so bad we had to open the windows.
That's when we called Frigidaire and explained that we think we purchased a lemon. For two major incidents to occur in such a short time period, seemed unreal. Again it was the same argument; we should have purchased an extended warranty. Frigidaire did offer us a 2 yr. contract for $340! If we bought it, they would send their repairman out and if it needed replacement, they would replace it. So my husband and I purchased a brand new GE oven because we didn't want to sink $515 into the present one.
Reviewed Oct. 14, 2015
Exactly five years and two months ago I purchased four new Frigidaire Professional kitchen appliances for my kitchen (refrigerator, dishwasher, microwave and range) at a cost well in excess of $6,000. One year later the main computer board in the range failed and had to be replaced. Shortly after that the same thing happened with the microwave. Since then, the dishwasher and refrigerator have all required extensive repairs. Now, four years after the range repair, the top of the range caught fire as the oven was pre-heating and could have quickly burned my house down if I hadn't been standing just two feet away when the flames shot out. The service tech says the computer board shorted out and caused the fire, which also melted the wiring, which also needs to be replaced now.
Neither the company I bought the appliances from nor Frigidaire will cover any part of the repairs. The customer service person actually told me on the phone that if my house had burned that at least my homeowners insurance would have covered it. BRILLIANT, you moron! Despite Frigidaire having to recall over 300,000 smooth top ranges over the last few years because they were fire hazards, Frigidaire says that mine is not covered. What? Stay away from Frigidaire appliances. Spend your money with a company that is reputable and stands behind what they sell - Frigidaire does not.
Reviewed Oct. 6, 2015
I bought a brand new Frigidaire oven 3 months ago and tonight when I baked our dinner at 350 for 40 minutes the inner oven glass made a loud pop and shattered ruining our dinner and sending shards of glass all over our kitchen. I bought it brand new from Home Depot this July.
Reviewed Oct. 3, 2015
After reading some of the complaints about Frigidaire ranges, I guess I'm "lucky" that my house hasn't burned down and the cooktop hasn't exploded! However, after 7 years it seems that a very deluxe slide-in range that cost $1200 should still be working. The cooktop has always been a total nightmare to clean--even if I use a pot that I've just cleaned with steel wool, thoroughly rinsed and dried, and nothing has boiled over or dripped after stirring during cooking, the element ends up with very difficult charred marks on it. I've taken to using steel wool to clean it. Nothing else works--I must have tried ten different methods. Then there is the oven, which sometimes burns what I'm cooking to a crisp in way less time than the recipe calls for, or it doesn't cook it at all and I have to keep adding ten minutes, checking, adding another ten, adjusting the temp, and so forth.
The serviceman who came out told me the oven was "within normal temperature range" and that I must be using the wrong ingredients!! Duh! I've only been cooking for 60 years, I think I can handle a brownie mix and set the timer. I am so ticked off, and my only solution is to just say I made a bad investment and go buy a GE. I'm sure they're made in China, but this range was made in Canada and that is why I bought it. Closest I could get to US. Gar-BAGE! I'm going to buy the cheapest old-fashioned range with coil elements and hope for the best.
Reviewed Sept. 30, 2015
I see a lot of people have had the same problems we have had with this smelly and burning stove. Just remember one thing... These are all made in China. It's not the Frigidaire we use to know made here in the USA. So keep buying Chinese made products and the Chinese laugh at us all the way to the bank. BUY AMERICAN!!!
Reviewed Sept. 29, 2015
This stove serial NF71722721 is a dangerous product.Twice we have had runaway oven temperatures and last night, I woke to an electrical smell. The stove top back burner had self started and the only way I could turn it off was to trip the breaker. This will be the third time I've had to replace the electronics. I see from reviews that they are still having the same problems with this stove. I would never buy Frigidaire again.
Reviewed Sept. 27, 2015
Model LFEF3019MWC range purchased 3/3/12 on 4/6/14. My wife was baking and the oven went to a mind of its own. The heat was extreme, the house smelled like wiring being burnt. She shut off the breaker. Control panel burnt out. I called Frigidaire - they charged me $140 for a new one. 9/25/15 pizza in oven on 400 but this time you thought the control board was on fire. I called Frigidaire, they claimed I never bought the first one from them. REALLY... it's on my visa card. I ordered another control panel and again put it on my visa even paid for 2 day shipping. 3rd day no part, called them back. They have the part but it's not packaged. They need a box for the part that will also hold a fire ext. NO MORE FRIGIDAIRE PRODUCTS.
Reviewed Sept. 26, 2015
The stove control knobs do nothing. Every setting is high -- no low, no med. They said, "Buy a new computer." Did that, at another $100 on top of the $800 for the stove. Still broke. Piece of **! All the reviews said same thing. I called up. They don't care. They said, "Oh well, guess your $800 stove should only last 2 years."
Reviewed Aug. 11, 2015
This oven came new in our house when the house was built. For about the last month it has made a strange sound when cooking on the stovetop. Last night was cooking some pasta and the noise started again but this time smoke started coming out of the temperature control! I thought maybe the wires got hot, but after taking the back inspection cover off it appears to be the temperature controls for the burners themselves.
Reviewed Aug. 8, 2015
I purchased a Frigidaire gas range in 4/10/2004 for $655.00. It worked fine but as time went on the oven started shutting off. The troubleshooting sources I found are all vague about what is wrong and Frigidaire does not respond to my inquires. Gas ranges are old news. They used to last 40 years. The appliance I own is designed to be need repairs and the repairs it needs cost 50% of the purchase price. The manufacturers all use the same cheapest in the world parts and charge us like we paying for the best in the world. I am in a bind because I am unwilling to pay for another piece of junk. Can you tell me where I can buy a gas stove that works properly for a reasonable price in the USA. According to the reviews I got off lucky. Please stop the consolidation of the industry so there is real competition.
Reviewed Aug. 7, 2015
Model FEFL79DSF. 10 yrs old. No burner or oven being used, and range was totally cool. Glass EXPLODED over large left-front burner. Entire cooktop split in multiple cracks and sank. MANY large dagger-like shards popped up over the LF burner. 10yrs old? Big Deal... I don't care if it's 20 years old, glass cooktops should not catastrophically and spontaneously explode. Frigidaire... how the mighty have fallen.
Reviewed July 3, 2015
In our condo the option for gas does not exist. When the first electric GE stove failed, the landlord replaced it with a glass top Frigidaire. Big mistake! First off, the glass top is impossible to keep clean, the cleaner the manufacturer recommends does nothing to remove any burn or char marks from regular cooking if you follow the directions on the label. If you use the recommended cleaner with a Magic Eraser you can get about 50-60% of the surface clean. Using Soft Scrub with a Magic Eraser gets about 80-85% of the surface clean. Using Comet with a Magic Eraser or Scotch-Brite pad will clean about 95% of the surface. The only way to get up to 99% of the surface clean is to use oven cleaner and a Magic Eraser (which is not recommended by the manufacturer, of course...).
Second. The elements are hit and miss, sometimes they will fire, sometimes they won't, it will never give a constant temperature unless it's full high or at absolute low, trying to cook anything on medium heat will either char or not cook. Third. The oven is about the only thing that works, most of the time. It will either measure 10 degrees below or 10-15 degrees above what it gets set at (I have used two different thermometers to test this). At least the broiler works on both high or low. Model #FEFL88ASA.
Reviewed May 31, 2015
I hate this stove since day one. It came to me broken, the heat sensor has never worked properly. The first day it didn't work at all. I called Leons {Canada} because I wanted to return it and they said no {great customer service}. They sent someone to fix it with a new sensor but now it's too hot. Everything burns {no, it's not my cooking}, no matter what rack I put things on or how low the temperature, it burns. I think this is a piece of junk. I wish it would just die. I would NEVER buy a Frigidaire appliance again. So angry.
Reviewed May 27, 2015
FRIGIDAIRE ELECTRIC STOVE FEF455BBF - The electric heating elements, typically the largest element, will glow as if turned up to the highest heat setting on its own. This has been experienced on all burners but most often the largest one. The problem has been happening since the stove was out of warranty in 2008.
Reviewed May 26, 2015
The oven thermostat was overheating. The repair technician sent by warranty company replaced the thermostat then told me not to use the auto self cleaning oven feature because it was a bad feature. Why have it if I can't use it? I'm not happy.
Reviewed May 19, 2015
Yep, on Jan 13, 2015, I bought a smooth top stove. When you turn eyes off it would continue to cook. One morning I did breakfast. Eyes were off. I left pan on stove. Came back home that afternoon. I had no home. It burned totally.
Reviewed May 18, 2015
I have a Frigidaire flat electric range oven Serial VF73934146. Yesterday the front right burner was randomly turning on to high heat after a series of loud beeps. So I unplugged the oven but replugged it in several hours later to bake something and the front right range no longer was "on". I woke up last night at 2:30am (thank the Lord) to an awful smell of something burning... I ran downstairs and the range was on high heat. A pan on the over was scorched. A kitchen towel was mere ashes and my countertop edge was literally melting away. I am so angry right now. My oven was recalled a few years ago but I am certain I never received a recall notice. My oven is broken, my countertop ruined and yet I'm grateful because it could have been sooooo much worse. For those of you that have written about similar issues or that are reading this because of similar issues please get help right away!
Reviewed May 12, 2015
Serial number: vf7-3866617. Caught fire by cord block that holds it in place.. could've have burnt my house down. This is very scary.. Had to quickly unplug the cord while husband use the fire extinguisher. Need to recall this stove. It's dangerous. Eyes on the stove, come on when they want to. And don't turn off. I'm done with this product. Told my husband to call the company asap.
Reviewed May 7, 2015
Range can not heat up past 350 and will turn off and give a F10 Code, which is bad wiring. Many people online have written reviews on the same product. The microwave from the GALLERY SERIES will turn on if you open the door. How crazy is that! Please everyone save yourself the hardship I have to deal with, do not buy this Gallery Series.
Reviewed May 2, 2015
Frigidaire Electrolux Dual Fuel Range - I was baking a roast when I thought the oven was emitting a strange smell. I looked in and noticed the oven was extremely hot, hotter than the 350 degrees that I had set it on. I took out the roast and tried to shut the oven off but I could not. I ended up having to switch off the electric breaker. I was quite concerned this was the end of my range even though it wasn't very old. However I did use it again watching over it very carefully. It worked but I was wary and I dared not use the timed bake and go out of the house on errands, etc.
A few months went by without another incident and then while I was baking an apple crisp, I smelled smoke and looked in the oven; it was extremely hot and the smoke rolled out while I pulled out the burnt and very crisp apple crisp. I had to switch off the breaker to get it to quit heating. I am not sure how hot my oven could get but it seems that it could be a fire hazard. I looked online for the parts that may be needed and I found that other people have had the same problem. I would think there would be a recall but apparently there is not one.
Reviewed April 29, 2015
This is a flat glass range top with four burners and one bridge burner. The right two burners were turned on and in use heating pans with the left two burners and bridge burner in the off positions and not being used. Suddenly, clicking began in the left two burners like when they are manually turned on. Then the left two burner indicators began to randomly scroll through temperature settings of 1.8, 1.4, 2.6, 2… etc all while the control knobs were in the OFF position. When I attempted to turn on the left front burner's control knob to a specific setting it ignored my setting and kept scrolling through other temperature settings. Then the range top burners began heating up to the temperatures the left two burner indicators were scrolling through.
When I attempted to turn the burner control back to the OFF position - it ignored me and turned to an 8 temperature setting and the range top front burner and bridge began glowing red hot. Then it would turn itself off and back on again - scrolling through temperature settings and the range top obeyed it. We finally had to turn off the range top from the house breaker circuit board. When we turned the range top/stove breaker back on the next morning, the range top indicators all read error code "ER 56" on ALL of the burner temperature indicators.
We have requested an appliance repair serviceman come out and will update this account accordingly, but have found several web forums on this issue stating it is a switch issue and that Frigidaire has several of their range tops on recall status for this very issue. I am unsure at this time if our Professional Series Range top by Frigidaire is one of their recalled models.
Reviewed April 29, 2015
I have bought 7 years ago a Gallery Series Oven model CGLEF379DCJ. I had to buy on two separate occasions the door handle from the oven. The thing breaks down. Why? Because clueless engineering designed a door handle where screws go in PLASTIC!!! No metal sockets. So plastic melts away within 2 years, on average. That handle is not cheap, $86 + tax!!! I am now facing buying a THIRD one. Now the electronic board just sparked and repairs will be over $300. Electronic board alone is over $150. So it's going to be more practical to throw that garbage oven and buy a new one. AFTER 7 YEARS! It's clear to me now that Frigidaire and its affiliate will never be brands that I will consider EVER AGAIN.
Reviewed April 28, 2015
Oven fire in main control board. Oven was 3 months old. Frigidaire has sent two authorized repairmen here both refused to replace board due to oven being a fire hazard. Oven has been non working for 3 months. Frigidaire doesn't seem concern that oven is a fire hazard and refuses to replace. Continues to find a service company that will replace board. HHGregg where I purchased oven refuses to get involved. In addition now tell me that their own 5 year extended warranty won't cover oven either due to it still being under manufacturer’s warranty. Not how their warranty was promoted.
Reviewed April 28, 2015
I seem to be having the same problems that many others are. It's about 3 years old. The side gets too hot. My kids used to like to play in the cabinet beside range before we got this one, but the heat could be felt through cabinet. The oven seems to be at least 50 degrees off and I stopped baking for this reason because nothing ever seems to get done. On the top, the only burner that seemed to heat to the correct temperature was the top left and now that is messing up. Last night the burner was set to 2 1/2. I washed a few dishes and turned around to see the burner bright red. I forgot about it and turned it on to cook dinner tonight. Once again it was set to 2 1/2, but soon got bright red and caught on fire.
Reviewed April 17, 2015
Worked 12 hour shift, came home to find oven had turned itself on to over 600 degrees! Stove, walls, and cabinets around/near stove were all covered with dripping steam marks from the heat. Plastic in sink was warped and dish washing sponge was nearly dried to a crisp. I don't know how long the oven had been on because as I stated before I worked 12 hours that day and no one else was in the home. In my opinion, this is a severe fire hazard. I don't feel safe having this range in my home. I now keep the range unplugged when not in use.
Reviewed April 3, 2015
In the last 7 years I have lived in 3 homes with various Frigidaire range models. Every range has had the same problem. Preheat takes at least 30 minutes, no matter what temp you set. The reason is because these ovens heat up to 500 degrees then cool down to the set temp. This is not only stupid but it is very wasteful on time and energy. Most ovens heat up to the temp but not these. Do not buy any Frigidaire range. They aren't worth it.
Reviewed March 8, 2015
3 year old model DGEF3041KFE is so bad I just want it out of the house. A week after purchase I called retailer and the tech came out and said it was "normal" that scalding hot air vents out of oven door when oven is on. How could that be acceptable??? I do not have young children so kept the stove with matching microwave and was ultra careful. Then I noted glass top did not clean well unlike my prior ceramic tops that always shone... this ceramic top is shabby and scarred and smudged... oven takes 25 to 35 minutes to preheat, and causes a terrible acrid smell...
I avoided using oven for the three years I have owned. Cooked frozen pizza today in just cleaned oven and the house is smelling awful. I am having a function at my house in April and realize I cannot proceed with this terrible appliance. Went online to see if there were similar comments and I see that my concerns about overly high burner Temps and the like are shared and give rise to dangerous risk of arcing or fire. I know about planned obsolescence but this is absurd... I am willing to walk away if they will take it away...
Reviewed March 2, 2015
The oven is now dead. Called Fridge... They said not a recall item and would cost $319.85 for the part and that and the repair would be on my dime... Seems like a fire hazard to me. I understand things breaking but, the risk of fire which appears not to be an isolated case should be addressed by the manufacturer.
Reviewed Feb. 18, 2015
Frigidaire Electric Stove Model FEFB79GSA - We have had this Frigidaire Electric Stove with convection oven for over five years. This appliance is dangerous. I have taken some pictures and attached them to provide a visual of the following description of events. Behind the convection fan on the back of the stove there is a square hole. It appears that something leaked from this square hole down the back around the convection fan and straight down to the 220 connection. This cause the connection to short. I can't believe nothing caught fire. I will not purchase another Frigidaire.
Reviewed Feb. 14, 2015
On 12-26-2014 I purchased a gallery stainless range. I went to broil a steak and found I had no broiler pan. I spoke to the store I bought it from and they told me they ordered one... It's now Feb 14 2015 so I called Frigidaire and guess what, that's an $80.00 accessory. I paid almost $800.00 for the range without a broiler pan (neither of the two pans). That's like buying a new car then find out you have to buy the steering wheel and tires are extra. What a bunch of Bull! I'm old and will probably never buy appliances again but if I do they won't be Frigidaire. ONE VERY UNHAPPY CUSTOMER.
Reviewed Jan. 17, 2015
Professional line stove was recalled right after we bought it. I watched the tech put a silver duct tape inside to prevent fires. Guess what, December 23 stove panel catches on fire, smokes up kitchen, and ruins stove. Never again by that brand.
Reviewed Jan. 15, 2015
Frigidaire Double Oven Stove - model CGEF304DKF2: It appears my lower oven sidewalls have warped. My oven racks no longer fit snugly against walls nor do they fit the side rails securely. On several occasions the racks have slipped off the side rails and crashed to bottom of oven. Twice, I was in the midst of removing a roaster and ended up burning my arm as I was trying to stop pan from tipping over at bottom of oven.
This defect should be noted on a recall as it is very dangerous. I should not have to pay a repairman in excess to tell me this is the issue and costing me over $75 for that diagnosis. Frigidaire either needs to replace these racks or replace these defective stoves. We purchased this stove approx 3 years ago. This issue is of critical importance as someone is going to get severely burnt when the rack in use drops so suddenly.
Reviewed Jan. 13, 2015
Do not buy the range with model number FFEF3013LWG, serial number VF40887588. This range is no good. The only element that works is the dual front right. The signal is audible only if you are standing right in front of it. The side of the oven gets hot. The service department is incompetent. They said that's how loud it is, so I'm suppose to stand by this appliance at all times so I can hear it go off. They said that the side is suppose to get hot as a ventilation. I told them "so it's ok for a 2 year old child to get burnt." They didn't believe me when I said "well, the last one I had did not get hot." I do believe that these items are regulated and are not suppose to get hot like that. Also the only burner that works correctly is the front right.
Reviewed Dec. 17, 2014
Range (FEF336ECC) was already in house when I moved. Worked semi-okay for 5 months (except oven). Burner started getting red hot and when I went to turn off, could not get turned off. Has happened several times now. Also, oven doesn't heat up right and then after an hour or more, gets red hot. Frigidaire said stove not under recall and won't fix. This is a fire hazard. Will not use this stove anymore. Will not babysit the burners!!!!!!
Reviewed Dec. 5, 2014
I recently had the same experience of a stove coming on by itself. The cooktop is an older model though (CFEC3X5XGS1), and the switch # is 318120504. I was told by the parts dealer, that the part # no. has been changed. If these switches have a defect, they should be recalled and a suitable replacement installed. We have several if not all of this cooktop model in the building. The other important issue is 50% of our tenants are disabled. I am unable to submit an order no. or a receipt as these units have been here for awhile.
Reviewed Dec. 2, 2014
I own a Frigidaire Gallery Professional Series electric range, Model #FEF389WJCB that take knob style #318099100. Apparently Frigidaire decided to discontinue making these control knobs. That is understandable however, what has me irate at this company is that they offer no substitute for these knobs. I called customer service and I asked the representative what I could order that used the same size "D shaft" perhaps from another model range....She tells me, "Sorry we can't help you, I guess you will have to buy a new range!!!!" She said this with the most indifferent attitude... Seriously? My range works beautifully, looks brand new and has possibly 100 hours cook time (it's in my vacation house)....How does a serious company do this without offering any solution to their customer??
Reviewed Dec. 1, 2014
Our Frigidaire range burner came on by itself and we could not get it to turn off. We had to turn the power off to the stove. I discovered that the electronic control for the burner was fried. I isolated the burner electrically, and we continued to use the stove as Lowe's would do nothing to help us. Some months later a second burner came on when no one was home. There was a pan on the stove. When I arrived home I could hear the smoke detector as soon as I exited my car. I rushed into a smoke-filled house and found a fire at the stove. The burner would not turn off at the stove so I turned the power off. The smoke damage to our house was significant. Upon researching online I found that our stove was involved in a recall.
I contacted the company handling the warranty and eventually received replacement parts and some bushings meant to protect the controls against moisture from the stovetop. The company who was supposed to install the parts never came and after repeated calls I installed the parts myself. Now every time we leave the house we shut off power to the stove. Now the oven just quit working. We paid well over $1,000 for a stove that nearly burned our house down, has an oven that doesn't work, and cannot be left powered up due to the risk of another fire. I find it hard to believe that Frigidaire is not being held accountable. Those of us with Frigidaire stoves need an advocate to get our money back and help prevent someone from dying in a fire as a result of their stoves.
Reviewed Nov. 27, 2014
FRIGIDAIRE GALLERY STOVE # FGEF3041KFH - I just read a review on the same model number stove as mine and it's doing the same thing. I also feel it's a safety issue.
Reviewed Nov. 22, 2014
I have read on here about numerous other people who have had the same problem as I have. My burner not turning off at all until power is disconnected from unit. Now realizing after reading all these that this is probably why my breaker box caused a fire and we had to replace our meter. Our power meter had a burned out arm from something (guessing stove now) in circuit breaker box...I am extremely upset not only about the fire and hazard from my stove but everyone else's as well. I have been burned several times as a result of the faulty burners. Extremely lucky my home didn't burn down several times. Think it is time for a serious lawsuit. Especially since the company is either not responding, nor are they doing anything about it. I had to replace my stove this week which being disabled and taking care of my disabled mother, hurt our financial situation in an extreme manner. Not to mention the physical damages such as burns and smoke inhalation. Shame on this company. You need a massive recall on these products immediately. Thinking of contacting our local news and an attorney.
Reviewed Nov. 14, 2014
I have a two year old Frigidaire Gallery smooth top stove. Model is FGEF3041KFK. The burners in the front will turn to high no matter what setting you put it on. On several occasions there could have been a fire due to this issue. Frigidaire has not been helpful. I feel this should be fixed on their dime due to the fact that the issue is one of safety. My burners are not just broken, not turning on, they are a potential hazard. I spoke to a supervisor named Jennifer in customer service, she could agree that this was unsafe yet still felt because there was no warranty, it was my problem. I have escalated it and will continue to do so. I will NEVER ever buy Frigidaire again. Also, my fridge of the same age has an issue luckily I have the warranty. I have already contacted my attorney as well.
Reviewed Nov. 12, 2014
Frigidaire Electric Cook Range LFEF3011LBD - What happens is that the left front burner makes an arc clicking sound when it maintains its temperature. Scares me. The oven does the same sound as well as uneven, over baked cakes, brownies, etc., with burned 4 edges at 350. It's made cheap.
Reviewed Nov. 11, 2014
Frigidaire Professional Series glass top oven - Whenever my wife bakes, the steam from the oven comes right up into the control panel and causes the back burner to come on. Now the protective coating is coming off. Is there a recall on these things, because this is dangerous!
Reviewed Nov. 9, 2014
Frigidaire range FFFS3015PS - Future customers be aware of the feature 'even baking system' on this model. This means that whenever your oven is on - a fan vents air out the top of oven door. When you stand in front of range, think of a fan blowing out right at you! It is very annoying especially in a small kitchen or if you're using range top. I've cooked with various ovens over 40+ years - never expected that a fan would be added now, and never really informed before purchasing it. No help from manufacturer, as 'it's operating the way it's supposed to' - but I'm stuck with a product I'm not happy with. Bad design, I feel.
Reviewed Nov. 6, 2014
I have had to order a glass front for my range since it was broken by a child's plastic car getting pushed into the front of it. Why it's broke and the glass is not shatter proof is beyond me. I have ordered the part twice now since the first one was returned to Frigidaire by FEDEX for the packaging being damaged. I understand this and am OK with it. My problem comes with Frigidaire because they can't be bothered to notify the customer of it and get a new one on the way until I called to find out where it was. So I ordered the 2nd one and was told that it would be overnighted to me. WELL, today I call again because it has been 4 days since I talked to them and guess what it never shipped. I am being told that it is on backorder and "might" ship tomorrow overnight. Guess what tomorrow is Friday and I bet it doesn't come over the weekend. The issues I have are this.
2) There is no contact with the customer when a part is returned or on backorder. They should have known that when I called them and RE-ordered the part on Monday.
3) Try to talk to a supervisor or manager. Never going to happen. "They are on a phone call" is the standard answer I get. I am currently waiting on a manager to call me back. I am sure I will be long dead before that happens.
In my opinion NEVER buy a part from Frigidaire, their customer service is the worst ever.
Reviewed Oct. 24, 2014
This stove is a lemon. I have had to have the electrical panel replaced twice. I cannot even use the clean feature. This stove should have been recalled!!!
Reviewed Oct. 10, 2014
Frigidaire range es510 - The top of the range control panel caught on fire and burned the wall behind the range. It did not stop burning until I threw the circuit breaker. This is the second time I have had a problem with the control panel. First time the top burners quit working and this time it caught on fire. The smell and fumes from the electrical fire were terrible. I will contact Frigidaire on Monday but expect absolutely nothing. I will update. Thanks.
Reviewed Oct. 10, 2014
I purchased the Frigidaire Professional Series Electric Range in 2007. I have been satisfied with its performance until a week ago. It began giving me an "F20 Error". For a few days, I could turn the breaker off and back on and it would restart and be fine. Then, nothing I tried would work. I called a repairman and he was puzzled by the situation. We took it in and they told me it may cost $500-$600 to repair it. I got a call from them this morning and they said it may have been recalled. They wanted me to check before they went any further because he said it is now looking like it may cost a lot more than that. I checked and it is not on any recall list. I don't want to spend $1000 to get it fixed, especially after reading the other horror stories I have read on here. Now, do I buy a new range or risk having this one repaired. At the time I bought the range, I also bought a new dishwasher and refrigerator, all three Frigidaire. I have already replaced the dishwasher. I will NEVER BUY FRIGIDAIRE AGAIN!!!
Reviewed Oct. 7, 2014
Our Frigidaire flat top range malfunctioned and nearly caused a fire. The broiler remained on after the stove was turned off and continued to heat on high. My husband had left the kitchen but returned because he was smelling smoke. So glad he didn't leave the house! We had to unplug the stove because it will not shut off. I contacted frigidaire but was told that although they have a recall for the burners doing this exact thing...the broiler wasn't on a recall. This could have burned our house down!!! Replacing with a new NON FRIGIDAIRE product.
Reviewed Oct. 7, 2014
I bought a frigidaire electric range 8/2011. It is a ceramic top Galaxy model with electronic controls. First my oven would not start. Start button is unresponsive as are several other buttons on panel. I was told that it will cost me between 5-6 hundred for a new panel plus $70 for estimate and $60 hr to have the stove repaired. This seems excessive for a 3 year old stove that cost approx. $900. I have had Frigidaire products many times with no problems but I will never buy another. 2 years ago I purchased an Electrolux refrigerator which is also this company's product and had to have it repaired the first year I had it. What has happened to product reliability??
Reviewed Sept. 23, 2014
I bought the electric ceramic top stove less than a year ago. When I turn it on and it smells like burning wires, I can see smoke coming out of the back of the unit. One time the stovetop was working fine and I turned the stove top off and the whole thing turned off including the clock and The light. I turned one burner on to the three and the clock came on and started beeping. Now nothing works. This is the biggest piece of garbage I ever bought in my life. I will never ever buy another Frigidaire product no matter what it is for the rest of my life.
Reviewed Sept. 16, 2014
About a year after purchase, the glass cooktop cracked down the middle. (The store where I purchased the range gave a new top but I paid labor costs.) In August of 2013, the left front burner came on spontaneously and got very hot. I could not turn it off except by using the circuit breaker. Repair costs about $275, replaced the part controlling the burner. In September 2014, the left front burner again came on during the night. This time when I tried to turn it off, I could see a small flash-like explosion through the cooktop. Again, the only way to turn it off was via the circuit breaker. This time repairs were $345 which included the controlling part AND the burner itself. If this happens again, and it appears likely that it will, I will get a new range. What is Frigidaire doing about all the problems their stoves have caused???
Reviewed Sept. 15, 2014
On 9-10-14 I heated the oven to 400 degrees to bake bread. The oven did not shut off and suddenly there was a loud bang with sparks coming from the stove and all the power in the house was shut off. I had to call the electric company out to restore the power and they helped me move the stove which was still hot and unplug it from the wall. Now I have to purchase another stove and it will not be a Frigidaire. After reading all the other complaints, I was fortunate to be home or else I would have find the house burned down.
Reviewed Sept. 2, 2014
A few weeks ago my frigidaire glass top randomly starting turning on. After a little research I discovered a recall on my model. Contacting customer service and they sent me a kit in the mail and told me who to call and give the authorization code to get it fixed at no charge to me. The company came out and replaced the parts and everything seemed to work right. A few days into cooking on it I noticed that the burners were getting hotter than ever before. I assumed the shortage had caused the burners to not get hot enough and continued to cook on the stove. Less than 2 weeks after getting my stove "fixed" I was cooking dinner for my family when I heard a loud popping noise. The glass top now has a crack from one side to the other, from what I can only assume was because it got too hot. Called frigidaire and they told me that there was nothing they could do. Ridiculous.
Reviewed Aug. 25, 2014
Frigidaire Smoothtop stove - Bought this stove in 2003. Loved it, never had any issues until Aug 23, 2014 around 1:00 in the morning - my family awoke to the sound of fire alarms going off. The house was engulfed in smoke. In trying to get out we could see the lock mode on the display indicating that the cleaning mode was on - REALLY in the middle of the night. Thank GOD we were able to get out. We had to throw the breaker to turn off the stove. I understand that things break and quit working, but for an inanimate object to turn itself on, in CLEANING MODE of all things, in the middle of the night that’s just crazy. I have owned a few stoves in my lifetime but never had one that could work itself most just simply go out quietly. THIS ONE TRIED TO KILL MY WHOLE FAMILY. THE LORD IS MY SHEPHERD! Serial #VF31230696, Model FEF365BWC - replaced heating element in March 2009.
Reviewed July 30, 2014
I inherited a less than 4 year old gas stove top from the previous owner of the house. It happens to be their professional series. Which I see costs 2-4x as much as their regular stove tops. Suffice to say, there's a major design flaw that no one on their design or QA team noticed. Did they not have people cooking on these for a period of time before going into production? The burners are all too close to the knobs. Over time and sometimes very shortly, the knobs will all start melting for deforming in some fashion. This is especially true for the larger burner that is in the lower right corner.
I am absolutely shocked and appalled that something like this went through the design and QA process without someone seeing it. On top of that, all the replacement knobs I could find cost over $15 each. But, what's the use of replacing them because they will all eventually (sooner) melt again? Save your money, don't go for such poor quality/design.
Reviewed July 28, 2014
Have been having this issue for several months now; only to find the burner NOT working (at all) last evening. With the older model of stove/range unit - I assumed a burner problem or a minor electrical short somewhere. I grew more 'bothered' when I see many other(s) have same problem with their units as it may be a MANUFACTURER'S DEFECT - not a minor isolated incident with the unit (not withstanding age (6+ yrs)). As I have read the reviews - I will seek estimate for the appliance repair but will think long and hard before repair is completed on this unit. Please note - we do not use the UNIT that often to find an urgent need for repair/replacement. I just want an accurate assessment/evaluation of the situation before jumping. Yes, our area is also known for BROWNOUTS and/or POWER SURGES so that is not aiding in evaluation. Please advise accordingly. Thank you for your courtesy.
Reviewed July 27, 2014
Was cooking on the stove about a week ago. Bought the one with the two large burners up front and two small at back. The left hand burner when turned on took a while to get hot. Then it just keep getting hotter and hotter. Took pan off the stove and turned off burner. It would NOT turn off. It keep getting hotter. It got the reddest red I have ever seen, and then just popped and cracked all the glass on the stove. Where it had gotten so hot it also sank on that side of the stove. Called to talk to representative of the company and was told they could not help us and they never had a problem with any of their stoves. Called Lowe's where we bought it and was told they had had other complaints but that the company itself is responsible. We also informed them we were considering a lawsuit. This could have burnt our home down. If you have one of these stoves DO NOT leave Your Children to cook on them when alone. And also keep check on all elderly who have one of these stoves. Ours has been replaced with Maytag.
Reviewed July 21, 2014
I have a new stove (ele.) and fridge (less than a year old). My fridge makes crazy sounds, then no noise at all. I'm so worried my compressor will go out. Repair man came out twice, said that was normal. He knew the first time he came out, everything in my freezer was melting. 'Oh' well he did something, then it was working again. But 2nd time he came, he said noise was ok... My stove gets so hot on the outside when I have the oven on, you could burn your hand by touching the side or top. And when the broiler is on, it smells like burning wire. Hope my grandbaby don't touch the stove! Thank you for listening.
Reviewed July 17, 2014
We purchased the oven CGEF3032MBC in April of 2012 and have had to change the control panel two times. With a family of five, being without an oven for anywhere between 2 and 4 weeks is unacceptable. We have always had Frigidaire appliances and been satisfied until now. Have since purchased a new fridge and dishwasher and went with a different company. :-(
Reviewed July 11, 2014
We purchased a home with this stove in it. Right away we noticed a problem the inspector missed. The front left element would only heat to high no matter the dial setting. A week or two later, while cooking, a white flash emitted from the back of the stove with a big zap sound. The element immediately died. Now a year later, the right front element is beginning to act the same way. About 50% of the time, the element works fine. The other 50%, it will heat to high or off. Reading all these other posts has me scared. Frigidaire will be the next GM if they don't start recalling these ovens. I had no idea of the added risk of the elements going on randomly. I will never put anything on my cooktop again! Saving for a new/different brand of stove!
Reviewed July 9, 2014
I bought a Frigidaire electric range in 2010, and since then, I have had the circuit board replaced 3 times. That's 3 replacements in 4 years. The only right thing I did when I purchased this range was buying a 5 years extended warranty, so, so far none of the repair has cost me money. However, I know this range's life is only going to be maybe a year or two longer, because by the Aug. 2015, my warranty runs out. I don't know what I am going to do with this range. So much for a $1000 range. I will never buy Frigidaire again. I hope someone will help us consumers.
Reviewed June 24, 2014
I've had my electric range for four years and had the door replaced twice while under warranty. Today I was cooking and heard a pop and it stopped working. The display and oven controls will only turn on when the burner is turned on but even then, the lights work but nothing heats up. No burners, no oven. Nothing! I wish I had read reviews before I bought it, will never buy a Frigidaire again! They tell me it's not under warranty anymore but I can have a service tech come and fix it at my expense!!
Reviewed June 19, 2014
Can't use oven. Also, I was never notified of gasket recall & spent over $300 which they won't reimburse me for due to failed controls. The one authorized repair company doesn't return calls. I think Frigidaire is a Mickey Mouse company!!!
Reviewed June 15, 2014
Re: Frigidaire smooth cook top Mod FPEC3685K5A Ser # NF93533847. Purchased on 11-28-2009. On June 1st, 2014 the cook top was off and wife outside in yard. When she came in she smelled smoke, and making her way to the kitchen found smoke billowing out from under the Frigidaire Cook top... also saw that the element between the two burners that is part of the "griddle" burners was glowing brightly on the left side.
She went outside and turned off the main breaker, shutting down the whole house, called 911, and the Phx Fire Dept arrived and checked things. The fire was contained inside the circuit board shielding under the control knobs on the right side of the cook top. Fire Dept also checked the wire connections at the wall and found that ok while checking for possible burning in the wall. Subsequent removal and partial disassembly revealed that the relay circuit board had a relay that arced internally and burned the heavy wiring connector next to it and the board itself.
On 6-4-2014, I called Frigidaire, and after a lengthy wait was informed that there was no "recall" on that cook top, and since I did not have a warranty they would not be covering anything. My concern was for safety especially after I read other people had the same experiences. Besides the boards burning, the cook top came on by itself, which if something was nearby could cause a counter fire.
I was informed that Frigidaire would send out a claim form which as of now has not arrived! The cook top needs a new connector and at minimum a new relay/pwr pcb which is relatively easy if parts are available (have not checked on that). However, wife says she wants that cook top out of the house! She can't trust it, since it comes on with no one around!
Reviewed May 26, 2014
Had stove 4 years and electronic front panel went 5 days before thanksgiving. Frigidaire could not supply board for 4 months. Had to get rid of stove and buy a new one. Wrote letter to Frigidaire and never received response. Now dishwasher panel went.
Reviewed April 30, 2014
Purchased a new electric smooth top range. Cooked a roast in it and the bottom pan began to smoke, peel and warp. Called customer service since it was just over year. They could not do anything. I am contemplating a lawsuit since I believe that the smoke and smell may be toxic. Stay away from Frigidaire.
Reviewed April 25, 2014
Bought a Frigidaire Professional Model smooth top range (serial # NF25125898) 03/2013. 06/2013, smooth top and motherboard replace. 04/14, motherboard went out again. Frigidaire is very hard to deal with. Refuse to replace range, offer to cover parts and I would be responsible for labor. I refused. They counter offer to pay for labor and parts and 6 months warranty on parts. Very bad products. How can Consumer Affairs help us?
Reviewed April 6, 2014
Range delivered, put in place, plugged in; clock works but nothing else! Tried to contact product support. No one available. Called @ 6pm Friday evening (no support after 5 pm Friday to 8 am Monday morning). No way to figure out how to fix or no one to call to fix locally. No food for at least two days at home. Very poor customer service!!
Reviewed March 28, 2014
The clock stopped displaying the time. When I read all the horror stories I think we will be replacing with a Samsung. We bought it used for a great price and it looks nearly new but it looks too risky to keep.
Reviewed March 28, 2014
Model #PLEF398CC - After the oven was placed in the ON position, a loud pop was heard, and upon entering kitchen witnessed a fire from behind unit. AS quickly as possible, the breaker was shut off (it never tripped). After speaking with a rep @ Frigidaire, I was informed there was a recall on the "Relay Board" - in turn we scheduled a tech who came & changed the relay board. Upon turning the breaker back on to check if unit was functioning properly, it went on FIRE AGAIN!!! The tech explained he thinks the MAIN CONTROL BOARD is the problem.
Upon doing some research this OVEN, I realized that it WAS RECALLED IN 2009! Me as the consumer was NEVER informed by the retailer (even after registering above product & others purchased at same time). I only found out about recall after some research through your company! I then called Frigidaire again - but they REFUSE to cover parts and or labor. After admitting that the oven has had an ELECTRICAL PROBLEM CAUSING THIS FIRE @ this problem was & is NOT as a result from the consumers' misuse, they will not cover parts even though this is a FIRE HAZARD! Being that they do not see it in their system as a RECALL, they feel no responsibility on their part! A manufacturing problem. Why is it they are NOT responsible for faulty issues???
Reviewed March 21, 2014
Approximately three weeks ago, we had our circuit breaker for our kitchen trip and sparks flew out of the back of our Frigidaire range. Why? Because you have a very serious and potentially deadly fire hazard with your Frigidaire Range model # FEFBZ90GCA . Based on the hundreds of postings I have found this to be a serious issue. For apparent reason the heating element in the oven gets extremely hot, and the wires in the back. Our unit at the terminal block have melted and that is what cause the sparks.
I spoke with a very helpful customer affairs representative, Michelle, who was kind and courteous and offered to do a parts concession. While this is a nice gesture, I am deeply concerned that this is a band-aid fix for something much more serious and in addition, we will be paying for the diagnostic and labor costs which will amount to over $200. We have already paid close to 200 dollars in having an electrician come out to determine that the issue we were having was with the unit and not our home's wiring. The parts themselves cost nearly nothing. This seems unfair. The stove was purchase 5 to 6 years ago.
I would think that you would expect better from a name brand such as yours and would also desire the security of knowing you do not have a potential deadly fire hazard in your home threatening your family and home. What I am seeking is a new oven of equal value which does not have a history of this problem. I eagerly await your reply and appreciate your attention to this matter.
Reviewed March 18, 2014
Model FPES3085KFC approximate two years old. $1500 professional series front right burner turns off and on by itself and will go to high when set to low temp. Frigidaire professional series fridge same age runs all the time and keep ice cream hard. High end junk.
Reviewed March 10, 2014
I recently noticed a ceramic, circular, honeycomb filter which appears to be for heat disbursement in my Frigidaire Electric Range (model no. FFEF3015LWD), dislodged from left rear burner cylinder which is below the center of the burner and connects to the oven. I spoke with customer support and couldn't get an answer as to the name of the part, couldn't find it on a parts diagram, and was told to get a repairman. This range is 2 years old and despite its nice looking and convenient design, it takes forever to heat up and forever to cook a meal. It's probably because it only has a top oven heating element. However, turning on a burner recently caused an electric pop. It's possible the burner wasn't inserted completely after removing it for cleaning the range surface, but there should be safety features to prevent this.
There is also no excuse for the ceramic part falling into the oven after one oven clean which caused the burner in question to get very hot when using the oven only. I contacted Frigidaire and explained the ceramic part issue in detail along with the potential for injury. I received no response. Frankly, this oven, despite its aesthetic construction, is not at all energy efficient and lacks the quality controls that are causing the types of problems I'm experiencing. I've seen other articles about this on the internet. Frigidaire needs to get its act together and start being responsible before someone is injured.
Reviewed March 2, 2014
I bought a Frigidaire stove almost two years ago. After using the self-cleaning oven, I noticed the bottom of my oven was starting to warp. I contacted Sears, where I bought it and they said they couldn't help me. I called Frigidaire, and they too, said they couldn't help me as it wasn't under warranty. I am afraid of it catching fire, but no one wants to take responsibility for this issue. I also have slight brown marks on the top of the oven door. I have had a few stoves and I have never had issues like I have with this stove. Because I am concerned about it possibly catching fire, I have had to go out and buy another stove. It definitely was not Frigidaire.
Reviewed Feb. 21, 2014
The computer board has broken three times. Frigidaire replaced it after we were on the phone with them for 3 hours. I tried the self-cleaning button and the oven locked. After we got that open, the range wouldn't work. The bottom oven (drawer) hasn't worked since the first computer board went bad. I did get the range and oven to work, but we had a power outage last night and the oven locked again. We got that to open but now the range won't work. Called Frigidaire (4th time since we've owned it) and they won't do anything about their faulty parts.
Reviewed Feb. 6, 2014
Bought the range in 2004. Five years in the burners would turn on by themselves, had a local repairman replace the control panel - they reimbursed me 3 months later. Recall came out in 2011 - same repairman did the recall (moisture issue could cause burning). He said that it wasn't going to fix the problem since it was just a piece of tape. Cooking dinner in oven last night when I turned on the left hand burner, heard "pop - pop" and the whole back of it caught on fire. Called Frigidaire and they told me this has nothing to do with the recall and that they would not do anything for me.
Reviewed Feb. 4, 2014
I purchased a Frigidaire stove 12 years ago. After 10 years of use, I heard a pop, could smell plastic burning and black smoke pouring out of the back panel. The button to cancel would not function so I turned the breaker off. I so loved my stove that I went out and bought a comparable model. Silly me. I've had my second Frigidaire two years and the same thing happened again. As with a previous review I too had to have the "touch" control pad replaced after a year. I called Frigidaire and was told because I have an extended warranty the "electric" control panel can be replaced. I have asked the repair dealer if the electric control panel will be the same or has it been updated because of issues. It will be the same control panel that has started on fire with two Frigidaire ranges I have purchased. From the other reviews this is not a coincidence and Frigidaire is ignoring the fire hazard. I too was standing in front of my range both times and could trip the breaker. What does it take for a company this large to act responsibly? Why isn't there a recall on this electric control panel?
Reviewed Jan. 4, 2014
We bought a Frigidaire Electric range on 2010, and within a year the touch panel that controls the oven and stove top began malfunctioning, and the electronics needed to be replaced, which was done under warranty. Approximately a year later, the problem reoccurred, and after a lot of bargaining and complaining, Frigidaire reluctantly agreed to pay for the part, and I had to pay the labor. Now, the 2nd replacement is failing, and Frigidaire curtly told me that they do not have a recall or anyone else experiencing the same problem, and are not willing to do anything at all to rectify the problem (because in their estimation, a part failing at 12 month intervals is not a design flaw, and so not anything they're willing to do anything about!!).
The company is absolutely ridiculous when it comes to customer service, and while I'll buy from the same dealer, I will never again entertain buying anything more complex than a rubberband from Frigidaire, as their engineering department is unwilling to acknowledge their design flaws and failures. Reading other posts, I guess I should be glad that the damn range didn't start a fire and burn my house down. That range is on the way out of my house very soon, and will be replaced by a company that can manufacture a quality appliance, which is most assuredly not Frigidaire/Electrolux.
Reviewed Dec. 30, 2013
I was cooking supper on Saturday and the control panel shorted out and caught on fire. Luckily, I was right there because we have a timber frame home and the house would be gone. Customer Service says it's 8 years old and they can not do anything. I brought to their attention there was a fire hazard recall but still they will not do anything. This is the second appliance that no longer works from the set we bought. The microwave just stopped working.
Reviewed Nov. 20, 2013
Purchased a two oven stove from Lowes in Nov. 2010. After self-cleaning in April 2012 the bottom oven took 50 minutes to get to 215 degrees. Reason given "Self cleaning was too hot". Thermostat reset. October 14, 2013 - same again. October 28 - same again, though "all parts were replaced". Last night cleaned again and lower oven (haven't checked top one) would not heat above 200. This is under extended warranty.
Repair man came out today, attempted to move stove from space between cupboards and said, "It is late (3.30 p.m) and I am tired. Have someone else pull the stove out." Now my husband is in a wheelchair and I am 80. The repair man left. The rules apparently are that the stove must be accessible for repair. My stove does not stand in the middle of the kitchen floor. All stoves sit in cupboards. So now I am looking for another repair service with an able bodied technician. I live in Melbourne, Fl.
Reviewed Nov. 20, 2013
From the first few days I have been dissatisfied with this stove. I paid the price to have a convection oven because I cook for a large family on holidays. THIS IS MY FIFTH CONVECTION RANGE, AND MY THIRD GLASS TOP. This convection does not cook evenly. Something is wrong that the top is too brown and the bottom rack is too brown, while the middle is undone. I suppose the fan is badly designed. All of my other stoves have been great.
When I turn on my oven the kitchen heats up as fast as the stove. I suppose little to no insulation. My range is just a few months old and there appear to be hairline cracks over the most used burner. I have never cracked a glass top and I did nothing to cause this top to crack. I am supposing the glass is inferior or too thin. I am afraid of what is going to happen on thanksgiving with a stove top full, or this winter with a heavy soup pot on. I hate this still shiny new stove. I think it is cut rate crap and will never purchase this brand again. Now I will call the store.
Reviewed Nov. 13, 2013
My Frigidaire Gallery Series Convection Range control panel shorted out and caught on fire. It is just over two years old. Not to be too dramatic but if I was not standing in the kitchen the fire would have spread quickly as the flames coming out the back of the control panel started moving up the wall. I'm not sure how to proceed from here so any feedback and help is appreciated. This does not look to be isolated.
Reviewed Nov. 5, 2013
Piece of crap. Almost 12 months to the day the eyes started going out. Sparks, etc. They agreed to an extension of 6 months on the original 12-month warranty period. Had service out 3 times to replace modules that connect to the eyes. They kept burning out. This stove is a fire hazard. It's dangerous. DO NOT BUY this stove. Based on my experience I would advise that you go to blogs and see what you can find out about ALL THEIR PRODUCTS. JUNK.
Reviewed Oct. 28, 2013
My sister purchased my mother a new Frigidaire Electric Range for her home July 2012. And we called the store she purchased it from October 2013 because the bottom burner in the oven melted and we do not know why. Because we didn't spill anything in there. And because the stove was 3 months out of warranty, they couldn't give us a replacement stove. And we have never had an Electric Range do this before because we have never used a Frigidaire product before and we will never use it again. And so now we have to go and purchase a new Electric Range but it will not be from Lowe’s again.
Reviewed Oct. 26, 2013
7-month old stove caught on fire as I had 1 pan of beans on that, never even got hot. It burned across the stove plate and 2 units, Nidek TEF 351 serial vf302 58005 purchased on 2-11-2013 burned up 9-05-2013. I lost the cabinets. Smoke damaged kitchen cabinets, ceilings and also dining room and living room. I have sent all paper work Frigidaire wanted, got the estimates and nothing has been done. No one will even talk to me. I would like to speak to a person. I am so glad that I got the stove to the door and my grandson came by and kicked it out the rest of the way on the car port. I think I have waited long enough. At first, I was told they were working on it and then the past 2 weeks, everybody has not even talked to me. My phone number is **.
Reviewed Oct. 25, 2013
I took an extended warranty out through Plaza Appliance when I bought this stove on 03-11-10... Now the racks will not stay in the oven because the lining of the oven has expanded. The warranty says it's not covered because it had to be electrical and Frigidaire or Electrolux says not covered because the warranty is not through them... However the warranty said if Frigidaire will approve the claim, then the warranty company will pay. Really, people, this cost for all of this stove that lasted 3 years was $1425.95. Unbelievable...
Reviewed Oct. 20, 2013
Purchased a 40" range a few years ago. The salesperson said it was a stainless top and now it is rusting. How do I make Electrolux stand behind their product?
Reviewed Oct. 20, 2013
My stove suddenly made a loud boom sound followed by smoke. We immediately called Frigidaire only to be told that we would have to purchase control board for 200 dollars. When you add in the cost for a repairman, we are looking to spend the same price that we would for a brand new reliable stove. Now my family is struggling without a stove because a million dollar company won't stand behind their products. I am in shock at how companies aren't held to a higher standard. They can make lemon, and we have to make lemonade.
Reviewed Oct. 15, 2013
Bought what I thought to be a high end Frigidaire 40" electric range. Within a few months rusting spots began to appear on the range top. Contacted customer service and was told nothing to be done. I have had the range for a few years now and the top has large rusted areas on it and looks like something from the dump. Cannot afford to replace it and I am sick of it. Will never buy another Frigidaire appliance. Would cook over an open fire first!

Reviewed Oct. 13, 2013
The control panel on my mother's stove shorted out and started on fire about 2 weeks ago. Was about 2 years old, not under warranty anymore. Frigidaire will only replace the control panel. As if she'd want a stove repaired and returned into her condo that had actually CAUGHT ON FIRE and was placed out onto her balcony by the FIREFIGHTERS. What a joke that there is no real recourse for individuals with faulty appliances, that are absolutely a safety hazard. She bought a new stove, obviously not another Frigidaire, though probably all of them are poorly manufactured.
Reviewed Sept. 6, 2013
I purchase a Frigidaire built-in oven at Home Depot less than 2 years ago. After about 6 months the oven control panel failed with the oven not able to maintain set temperature. Since the unit was still under warranty a new control panel was installed at no cost. About two weeks ago the oven was on and an error message lit up on the control panel; the oven was set at 350 and had reached a temperature of over 650. In addition the fan was running and would not shut off. I immediately shut off the circuit breaker to prevent a fire.
When I called for service they told me that the unit was out of warranty and that I had to pay for all repairs. Since the unit was still almost new I agreed to the repairs; with parts and labor I was charged over $600 for a unit that cost $795 when new. The only reason I did not replace this oven was because Frigidaire was the only brand that had a white unit that fit my space under the counter so spending another $200 plus tax was a waste just to get the exact same unit.
I have seen hundreds of complaints about Frigidaire ovens and appliance on the internet. It is apparent that Frigidaire intentionally manufactures these appliance with a shelf life of only about 2 years so that they fail out of warranty and you are stuck either buying their parts which are defective to begin with or buying another unit. It is a shame that Electrolux which owns Frigidaire and supposedly has a good name as a high end manufacturer sells a product that is worthless and a rip off to consumers. It would be nice if consumers could initiate a class action suit against this company for obviously faulty products.
Reviewed Sept. 2, 2013
We bought a range from Lowe's. It was a Frigidaire professional series model #FPES3085KFC s/n NF04424258 in Nov 2010. Lowe's delivered it and installed it. The stove top worked but the oven did not. So they had to order a relay bd. They installed it. Now the oven worked but stove top didn't. So they had to order a new stove. Lowe's was very good about everything. It wasn't their fault that the stove was not built right. We were without a stove for 30 days. It has been working fine until about 6 months ago we noticed it was getting noisier and nosier. Come to find out the cooling fan is making all the racket and it lasts until it cools down enough for it to shut off.
My real complaint is with Frigidaire. When I e-mailed they e-mail back and said it was probably not wired correctly (inside the stove) and as far as the fan they said it should be replaced by a different model fan, so evidently they have had issues with the fan. But they only guarantee parts for a year. So I have to call a repairman and have them replace the fan and pay for the service call and the part. My point is it should had a recall because the fan has to be replace with a different model. I think the the appliance should have lasted more than 2 yrs.
Reviewed Aug. 12, 2013
Our display and computer went out last April. After several hours on the phone, I was able to get parts and labor covered even though our warranty had run out. We bought the oven in 2009. Now, the display panel went out and showed an error message. Guess what? I need another $190.00 part, not to mention labor. A supervisor told me that replacing it the first time was a goodwill gesture. They told me I should have bought the extended warranty at that time. I politely argued that it is a lemon and the only thing they would do is give me the part for 70.00. Going on the 3rd panel, and I am supposed to shell out $60.00 bucks a year for stove insurance? Does anyone know of a number to call besides this one? 706-651-1751.
Reviewed Aug. 8, 2013
We bought our range from Sears in October 2009 and now I have noticed the Stove top peeling. I do spill from time to time but this shouldn't happen. I called regarding a warranty and Frigidaire only covers up to 1 year only. This shouldn't happen after a few years and I only cook once or twice a week, if that! Next range or appliance I will not be buying a Frigidaire since they don't take care of their customers. Sears is no better either by the way.
Reviewed July 23, 2013
We purchased this stove in April while our house was under construction. The stove has sat in a protected unused area of our home. Yes, still wrapped and boxed. We removed the stove and plugged it into the wall and when I went to set the clock, the stove became very hot at the right larger burner and I severely burnt my hand. The knobs were all turned off. The stove fan then came on and then we heard loud popping sounds and saw crazy flashes of light under the glass. We called Frigidaire who advised us to call a service provider. I want a new stove. I am so upset and sick over this.
Reviewed July 19, 2013
I have my oven which I bought at BrandsMart just under 1.5 years. After using the self-cleaning feature for the second time, I noticed etching in a circular type pattern on the bottom of the oven. I thought it fortunate that I'd purchased an extended warranty. Worst mistake ever! After speaking with BrandsMart who tells me they don't cover anything cosmetic, it has to be mechanical, I called Frigidaire who told me the same thing, and told me I would have to have a repair service (at my expense)! I maintained that something created this that must be some sort of manufacturer's defect. Either the oven getting too hot, or the bottom of the oven having a defect in the manufacture of it. I was then given the name of a local repair warranty shop to call.
After speaking to a repairman, he said that it was "crazing" (cracks in the porcelain) which could later on cause rusting of the bottom! Certainly not cosmetic! Well, I spoke with Frigidaire, their warranty service then "BrandsMart warranty dept. No one willing to take responsibility! All said it's not covered on my ($80.00) extended warranty! What to do? #1 Don't buy an extended warranty, it's worthless! #2 Don't buy at BrandsMart! #3 Definitely don't buy "Frigidaire"!!! Buyer beware!!
Reviewed July 4, 2013
30" electric range - While opening the oven, the door handle broke off in my hand. This oven is only a few months old and we are renting so hopefully our landlord will replace the stove and not buy this model again!
Reviewed June 28, 2013
Our 2 1/2 year old stove tripped a breaker overnight. My husband flipped the breaker back on. The stove made a very loud pop sound and started smoking. The stove is unusable and out of warranty. Frigidaire is aware that their stoves have had issues, but refuse to do anything to help.
Reviewed June 18, 2013
WALL ELECTRIC CONVECTION OVEN MODEL NO. FGET2765KBA - Top oven would not cool down after 1 1/2 hours from 350*; aluminum catch pans were melted on the upper and lower ovens. Lower was not turned on. Has this model been recalled?? Does it have a history of fire? Help!!
Reviewed May 6, 2013
While oven was preheating to cook lasagna, I suddenly heard loud buzz for about a second in duration come from control panel at the top of the stove. After the noise stopped, a tuft of smoke rose from the panel. I desperately needed to bake the food for a party so did not disconnect the stove at that time. This happened once more during the baking and guests smelled burned plastic so we turned off the circuit breaker. The next day, we tried to bake a pizza and the zapping noise was much louder and sounded more severe than the previous incident with about 10 times more smoke billowing from the panel. We have not used the unit since. I called Lowe's this morning but was informed I need to call the manufacturer because it has been more than 30 days since the purchase. We have had the stove for less than one year. So far, I am hoping to get some satisfaction from the manufacturer but the story is not yet over...
Reviewed March 25, 2013
Frigidaire range Model FGE53045KWC - If anything is spilled, it goes right between the two oven windows and there is no way to clean it. It is a very poor design with the vents on top of the door instead of on the outside. I had Sears come out to fix it once. And they cleaned the glasses, put the door back together, and then the handle would not stay on. We ordered a new handle and put it on, but again there are streaks between the glasses on the door. If we take the door apart to clean the glass, then we would have to replace the plastic handle again.
Reviewed March 7, 2013
Tonight, I attempted to use the oven to bake French fries. I used the convection option. About 5 minutes in, I heard a pop so I opened the oven and all seemed fine. Over the course of the next 2-3 minutes I hear several more pops. We started smelling what appeared to be an electrical short, so I pulled it from the wall and saw arching at the outlet. I ran outside and turned off the stove circuit at the electrical box. I came back in and my wife and daughter were shaken, but she thought enough to have the fire extinguisher ready. It was still smoking a bit at the connection, so I used a wooden spoon to disconnect the plug from the outlet.
This house is only a few years old (build in 2008) and Frigidaire gallery series appliances came as a package when the original owner purchased the house. We brought it in June 2011. Last year, the microwave went out and now after reading all these post I am going to replace the oven as I get an electrician out to replace the outlet. Hopefully, the refrigerator continues to function until I can replace it (knock on wood, no problems with it so far). Anyone else out there has problems like this, please post.
Reviewed Feb. 24, 2013
Frididaire Glass Top Stove - When cooking breakfast this morning, there was a loud explosion as if a firecracker was going off, with a bright light. Our stove top no longer works. The oven seemed to stay heated, so my husband had to unplug it from the wall. This was a scary time for myself as well as my family. We prayed my husband would be safe while unplugging the stove. We have decided after our ordeal this morning along with the trouble we've had with our refrigerator that Frigidaire appliances are not for us. The event this morning caused me to search the internet to see if anyone else had any trouble with their stove. Wow! My next step will be looking for a stove that has excellent reviews before we purchase. This Frigidaire will be going to the dump!
Reviewed Feb. 21, 2013
So far so good with the Frigidaire free standing range. So far the only complaint I have is the oven smoked at first and the cooktop hot element lights go off too soon. Elements are still too hot, but convection top oven cooks great and you cannot hear the fan. I had heard fans on convection ovens were noisy, but this one I cannot even hear at all. Keeps food moist, but really makes things like frozen french fries crispy. Fish and chicken turn out really nice and moist. I did frozen pretzels, which every one knows get hard in regular ovens, but not in this convection one. For retired people like us, these two ovens are great. Top oven is the same size as the bottom oven, but bottom oven is not convection. The reason I did not give it all the stars is it is just too new and only have been in my house a couple of days. Plus the burner thing does not help the rating.
Reviewed Feb. 4, 2013
It has been nothing but problems with this stove. It has been serviced 5 times since purchase in 2004. This is the second time the oven door has locked itself. You cannot get it to open even if you shut the electric off to it. It cost 200 to get it fixed the last time and that was in October of 2012 which is at least $500 in repairs since purchase. At least this time, the alarm isn't sounding. I am making hubby shut electric off to it till I have to use it again because I'm afraid to go to sleep with it like this. I will never purchase anything again that is made by Frigidaire! I'm very disappointed.
Reviewed Nov. 21, 2012
Frigidaire 30'' stainless range, purchased 2008 - With the constant heat of the range being used, the oven has warped and the grates no longer fit. When any weight is placed on the grates, they fall and everything is spilled over the oven. The warranty company was called in October and a technician came on the 17th of October, and didn't know how he could fix it. He stated that he would let us know. We called the company on the 19th, 22nd, 23rd and the 7th of November and no one can give us an answer as to what is happening. At present time, we have two tin cans holding up the grate so we can use the oven. We are not happy with the service. At least let us know what they plan to do.
Reviewed Oct. 18, 2012
We purchased the Frigidaire model FPCS3085LFB stove/range in March of 2011; beautiful, induction, flat top, and stainless steel. In Aug. of 2012, we started getting error messages and complete shutdown of the appliance; never tripped the breaker even once. The appliance store where purchased has made several attempts to correct the problem, even taking the entire unit out of our house for three weeks; many tries and failures.
The unit was returned back to our home and still does not work properly. I can't use the induction burners, the oven and the regular burners all at the same time without the system alarming and shutting down. The only way to get it to stop alarming is to manually trip the circuit breaker. But because the stove is 5 months out of warranty, Frigidaire has been very reluctant to help. Now, I am contracting with a second service company to see if we can get correction on this. I had a Jenn-Air convection for 16 years with not one service call. Updating in this case did not mean upgrading.
Reviewed Oct. 17, 2012
After building our own house, we purchased a refrigerator and slide in range from Lowe's. We purchased an extended three warranty with it that was honored by Lowe's and Frigidaire. The refrigerator had to be serviced five times in the warranty period. The stove burner control had to be serviced on four different calls. The burners would go to highest settings without touching the controls.
All warranties are gone now, so the worst that could happen did. My wife was preheating the oven when there was a loud pop and sparks came out of the oven control panel. This in turn tripped the breaker. If it had not tripped, there could have been a major fire. I pulled the control panel off, and found the wiring harness to the control board had caught on fire, melting the plastic connection and the connection probes. It also fried the electronic panel.
I e-mailed the company three days ago. They responded with an e-mail today. They informed me that my range was out of warranty and since there weren't any recalls, too bad, too sad. This stove is less than five years old. I have never seen such lousy and dangerous appliances produced in my lifetime as these were. I will have to buy a new stove now and be assured it won't be a Frigidaire. If anybody wants to bring a consumer lawsuit against these people, put me on the list.
Reviewed Sept. 20, 2012
Using the ES300 as we do every day, we were baking bread. We left the room and the oven started making loud noises. The noises increased and smoke and flames started coming out of the oven. We shut the oven off and inspected it. We found that the element had shorted out and was welding itself together. We were surprised that there were no safety devices to shut the oven off. If we had stepped outside for a moment, the entire house could have caught fire. Frigidaire has many, many complaints of cases like this and considers it "normal wear". Frigidaire gets an F.
Reviewed Sept. 7, 2012
Frigidaire Gallery Professional broiler turned on by itself and nearly burned down my house. I thought my wife was crazy when she screamed that it wouldn't turn off. I had to rush home from the other side of town (10 min.). When I arrived, the glass had broken, black smoke was billowing and it was not even on. Someone is going to die. It took 4 hrs to cool off. My wife is afraid of this stove. This thing needs some sort of overheat protection.
Reviewed July 14, 2012
I bought a Frigidaire range in June of 2011 because our stove simply blew up. I decided on buying model #FGES3065KFD because of how sleek it looked and all the bells and whistles. We paid a little over $1,400 for this stove. Right before our one year warranty was about to run out, my husband called me at work saying none of our burners were working. Yeah, right! After checking breakers and troubleshooting, they are not coming back on. I called HH Gregg where we purchased it from. They gave me Frigidaire number to report. Frigidaire customer service referred me several businesses numbers that I can have to service the range. I called several and all are backed up 4 or more days.
I scheduled the one that can come the soonest. I just want to throw in that I do not bake a lot. So yes, my oven worked, but I use the range 99.99% of everything I fix. Okay. The repairman came and looked over the range and said that he has to order a part for it and it would be about a week for it to come in, not. The part was on back order for 3 weeks! I guess everyone else's went out the same week as mine. Even after the three-week wait, what gets me is that the part is only backed with a 90-day warranty. What? Did I hear him correct? This part went out in less than a year. I paid ** $1,400 for this stove. I will not be buying anything Frigidaire in the future! My mom had a refrigerator for 25 years and had no issues with it. What is up with the quality of the products now!
Reviewed April 30, 2012
This relates back to my previous report dated February 1, 2012. After I threatened Sears with media and internet exposure on the subject of the ongoing problems with our Frigidaire Professional double convection oven, they eventually offered a buyback of the unsatisfactory oven, not a free replacement. They offered what amounted to an 85% refund, which represented the 18 months of use. Their life expectancy of these units is 10 years, which I personally don't actually find unreasonable from a manufacturer's perspective.
So the old unit was disconnected (by me), and after some more inconvenience caused by Sears's incompetence was carted away, a replacement delivered. I unpacked the replacement double oven with manufacturing date of March 2012. So it had just been produced. One of the problems with the original oven had been noise and vibration after Sears had replaced the cooling fan located at the back of the unit above the top oven with a unit of increased cooling capacity. That was in order to prevent the thermal breaker above the top oven cutting out, as it had done twice.
Given that the previous vibration issues had in my view emanated at least to some extent by loose casing panels, I took it upon my self to check the security and tightness of the panel screws on the new unit before I installed it. The following is what I discovered: On the top panel, 3 of the 5 screws had stripped threads, and one was missing. On the rear panel, of the 21 or so screws on that panel,15 had stripped threads; and one was missing. On the right side panel, 6 of the screws had stripped threads, and one was very obviously missing. On the left side panel, 4 of the screws had stripped threads.
So, I have called Sears and insisted that a technician comes out to see and issue a report on this issue and to rectify it. Remember, the above was found on the newly-manufactured replacement double oven, freshly removed from its factory packaging. It seems obvious to me as a professional mechanical engineer that at the Electrolux / Frigidaire factory, which I believe is in Canada, power screwdrivers are being used, which are set at too high a torque figure; thereby, causing routine stripping of screw "threads" in the panels and leaving the screws in some cases loose and on other cases insufficiently tight.
On a given unit, it might be reasonable to find maybe a couple of screws, which have threads, which have become stripped and/or are less secure than they should be, but not in the numbers which I have found. Accepting that appliances such as these are not precision-engineered products, it is, however, perfectly obvious that these products are not being manufactured to a satisfactory or acceptable quality standard. The manufacturer is, after all, Electrolux, one of the largest world-wide manufacturers of such products; and there are simply no excuses of this appallingly low quality of manufacturing. This is not Chinese manufacturing; this junk is being produced in Canada.
Reviewed April 24, 2012
This was a new FEFL79ECD smooth-top, self-cleaning electric range purchased on July 21, 2008 for a kitchen remodel. This range was purchased with the belief that Frigidaire was an old-line, reliable company who made and sold quality products. We have since discovered this not to be the case and find we have a lemon on our hands. It is simply a piece of junk! The oven glass door has vents that have allowed spills to be trapped between the glasses in the door. The appearance is disgusting and there seems to be no way to clean it up. The bottom drawer sags to the right. The oven vent next to the left back burner has caused the stainless-looking finish to peel away. I have searched for recall information, but I have not found one to date. Why not?
Reviewed April 20, 2012
I purchased a brand new Frigidaire electric range in 12/2008. This oven is less than 4 years old and I have already have to put out money. It's a piece of crap. First, the baking element went 2 years ago. Now the oven won't heat up again. I purchased another baking element and the oven still doesn't work. I am now being told it's the board server, which is at least $150. I will never buy a Frigidaire product again. The serviceman is telling me he gets a lot of calls regarding Frigidaire products.
Reviewed April 17, 2012
The element cover of my Frigidaire electric range is badly pitted despite cleaning after use. The stove is a Gallery series, model # pglef375es6 and the part is PS978886. Thank you in advance.
Reviewed April 11, 2012
Frigidaire Electric Range Caught On Fire When Off: As I was leaving the house, I noticed black smoke coming from the stove. It was not on nor was it turned on over the previous 24 hours. We unplugged the thing and called Leon's where we purchased it and the extended warranty. They sent out a technician to have a look. He found that there was a wire that was melted and caused a spark, which then lit the insulation on fire. He put electric tape over the wire, told me that he was going to order a new replacement harness. I was so unsatisfied that I called to complain again and let them know my concern about the fact that the stove lit on fire without it being turned on! And that just replacing the wire was not going to cut it. We were pretty much ignored.
They sent the technician back to replace the wire anyways. When he was here, he found that there were more spots on the wiring that had the wires exposed. This product should be recalled! Obviously, something is not right. I want to take this further. I have a newborn child, in a new house, and don't want to come home to my worst nightmare. Any advice?
Reviewed April 4, 2012
I came home from work to find that the inner glass (there are three pieces) in my Frigidaire model LGEF3045KF stove oven door had shattered. No one else was there. The oven was not on. It had not been on for about five days. I bought it from Lowe's in November 2010. It shattered the last week of March 2012. My warranty ended in November 2011. Customer support said it is not a manufacturer defect. I don't understand this. If it is not a defect, then why did it happen?
Reviewed April 3, 2012
This is a follow up to my other complaints about my Frigidaire range. Chris ** of Electrolux U.S. was kind enough to contact us and get the ball rolling to resolve the issue with our defective range. Chris is with the U.S. division of Frigidaire, and once he turned us over to the Canadian division, things started going south. To reiterate my previous complaint, Frigidaire was not prepared to stand behind their product, because it was now out of warranty. My spouse had burned his hand on the stove resulting in second-degree burns that required immediate medical attention and home care nursing. And when we mentioned that, we suddenly had their attention.
In my opinion, these stoves are built to break down and are made in such a way that a do-it-yourselfer cannot fix them. For example, the board on the front of the stove has a plastic wire that should be connected to a wiring harness that snaps on and off making it easy to replace. Frigidaire sent out a technician with a freshly printed diagram of the diagnostic of the problem. The technician was told to remove the strap from the housing and clean the end with an eraser. The technician did so, and when he tried to reattach the part, he saw that the end consisted of a cluster of filaments that could not possibly be reconnected (as if Frigidaire didn't know this).
It would have been like trying to pull out a handful of hair from your scalp and then trying to reattach it. Had these ends been put into a wiring harness, there would not have been a problem. Now, the entire board is rendered useless, and the only thing that works on the stove are the elements on top, and they only work intermittently as they have done since the date of purchase. The cost to replace the board is $457.00 plus the cost of installation. We refused.
After much back and forth with Frigidaire, they asked us what we wanted; and we said a new stove and a 20- to 30-year warranty as that is how long they should last. They offered us a new stove and an insulting two-year warranty. We refused the offer and countered with a new stove and split the difference on the warranty. We wanted the two-year warranty that came with the stove plus two five-year, all parts and labor, back-to-back, transferable extended warranties. I had told Frigidaire that if they had faith in their appliances and the extended warranties never had to be used, no one would be out-of-pocket (It costs Frigidaire nothing, nada, zero, for the extended warranties unless of course, they have planned obsolescence built in).
I would have a working stove and the peace of mind that I should expect from an expensive appliance. That is when all communication ceased. Frigidaire figured they would play the waiting game, knowing that it was pretty hard to live without an oven. We have been without an oven for three and a half months. Now that Easter is coming up, they think that the pressure is on us to cook a family meal. Nope, we are going out for dinner. On March 2, a letter was sent to us by the insurance division regarding the alleged malfunction. Now we are back at square one. We were supposed to hear from someone within the insurance division within 15 days, which would bring it up to March 17. It is now April 3, and still no word from Electrolux.
Why is it that companies have to do everything the hard way? What would have been the true cost of shipping a new stove and twelve years worth of warranties? Considering that everything is a business write off, one can only wonder in amazement at the lack of competence of Frigidaire's employees. As an investor in several blue chip companies, I would be very cautious of a manufacturer that has no customer service, cannot resolve complaints within five business days, and that will not stand behind their product with replacements and free extended warranties as an apology for the customers inconvenience.
Frigidaire is acting like a company teetering on bankruptcy by their actions, and I would not invest in Electrolux or any of their subsidiaries. And I certainly would not purchase any of their appliances nor would I recommend them based on my experience. Sorry, Frigidaire/Electrolux, but you have had plenty of time to make this right.
Reviewed April 1, 2012
My Frigidaire ceramic smooth cooktop range (model no. PFEF323JHS2; serial no. 01407694) suddenly gave a loud pop sound in a winter night. A big crack on the smooth cooktop surface was observed afterwards. The crack ran from the front right-hand corner to the lower left-hand corner. After several telephone calls and 2 emails to consumer.canada@electrolus.com on January 09, 2012 and February 17, no response has been received.
Reviewed March 31, 2012
I bought a Frigidaire stove (model #CFEF3052LSG), and it smelled like burning plastic every time I ran it. It completely stunk up the whole house and even with the windows opened, it gave me a headache. The package the stove came with says to let it run for a minimum of 30 minutes at 400; I must have ran it for at least 10 hours over the course of the first week, waiting for the smell to burn off with no luck. The top works fine, but it's something in the oven itself that stinks.
When the repairman came out (the stove was thankfully under warranty), they pulled it apart but couldn't find anything actually wrong with it, but agreed that the house absolutely stunk when it was running. Their best guess was that some sort of plastic or something had fallen in behind where they couldn't reach during manufacturing and that was the cause of the problem.
So the store I bought it from took the old one away and sent me a replacement stove and now, it's having exactly the same problem! I'm extremely displeased with the product, and am probably going to be sending this one back too. It's been three months since I've had a working stove and I'm feeling pretty fed up with the entire process. I just want to eat a pizza!
Reviewed March 22, 2012
We have had the stove for about 3 years and lately when baking after about 20 to 30 minutes, the whole stove shuts down. Control panel goes black and nothing works. After about 15 or 20 minutes, the panel comes back on but shuts down shortly after if I try to restart the oven. I haven't heard any pops or other noises. The burners on top seem to be working fine. It's just the oven.
Reviewed March 10, 2012
With regard to Frigidaire black wall oven model FGB24T3EB. Oven was purchased and installed in December 2008. Eighteen months after purchase, the left hinge mounting screws pulled out of the oven frame, causing the door to pull away from the oven. The hinges were replaced in June 2010. Within one year, the right hinge followed the same scenario with complete failure in March 2012.
The door problem is with the design of the bearing that supports the hinge brace. This bearing has a V-groove on the outside diameter in which the oven brace rides. The inner diameter is supported with a ball bearing that has too much tolerance, when new, and quickly wears so that the outside diameter begins to wear into the vertical hinge support. This causes the hinge to bind. The user pulls harder on the door. This causes the bearing support to bend, allowing the outer diameter to further bind with the vertical support. At some point, the door cannot be opened. When the heavy, hot oven door is pulled from its hinges, the customer is in danger of being seriously burned or injured if the door falls to the floor. In addition, the jostling of the entire oven when the door becomes stuck and the user must force it open is the fear of compromising the gas line connection.
The LED display began to fail in July 2011. It was replaced in December 2011. Without this display, the operator cannot determine the temperature setting of the oven without guessing. It is not designed for the operating temperatures at the top of the oven where it is located. These are serious safety issues. The bearing issue and LED failure are due to manufacturing quality defects. This oven replaced a Tappan oven of the same design, except for the digital display and control, that was in service for over thirty years. The bracket design and hinge is identical except for the bearing.
This oven is dangerous and must be recalled. At minimum, the invoice price and cost of installation needs to be refunded to the purchaser. Finally, the oven timer volume is insufficient and it cannot be heard over typical kitchen noises, such as, a kitchen ventilator fan or conversation. Consumer Affairs: please partner with us consumers who are being subjected to very poor quality products and the shirking of responsibility by the manufacturer. Warranty periods need to increase to put pressure on companies to improve product reliability and safety.
Reviewed March 6, 2012
I recently moved into a home in Markham and noticed our range and oven were left on after we had turned them off or they would turn on overnight after we have turned it off. We came downstairs to a fuming hot kitchen and a broken bake element. We have since aired out the smoke but our entire house smells like burnt metal and chemicals.
Reviewed March 1, 2012
Stove arched and caught fire - Oven, model number FEFL67DCH, was in use when it started to arch and make electrical noises then burst into flames with 3 children sitting 10 feet away at the kitchen table. The children started screaming, which alerted us to the emergency and we came running from the living room. We unplugged it and put the fire out. The electric panel burnt out and the clock etc. The oven will not work and Frigidaire said that it is not their problem because it is not under warranty!
Reviewed Feb. 27, 2012
The second time I used this feature, I heard an explosion and saw flames in the oven. After the oven cooled down and I was able to open it, the element was broken and my oven was coated in thick black film. This is a Tappan Model TEF361GSA. My husband replaced the heating element and it doesn't! Has anyone experienced something similar?
Reviewed Feb. 23, 2012
My oven just went heat on and the timer keeps tripping.
Reviewed Feb. 15, 2012
While cooking dinner the other night, the top heating element for my Frigidaire electric oven (model # FEF352AWA) came on as if set to broil and wouldn't turn off. None of the buttons would turn off the heating element, which remained bright orange. Finally, we unplugged the oven to turn it off. After waiting an hour for the oven to cool and flipping the circuit, we plugged the oven back in. Within 30 seconds the top heating element was on again, even though we hadn't touched the oven settings. The oven remains unplugged as I don't want to burn my house down.
Reviewed Feb. 7, 2012
The story I sent to you on Feb. 3, 2012 was on the wrong forum. It was placed under gas ranges, and it should be under electric ranges. Here is the story again, with an update. Keep your eyes open on YouTube for a smashing event to come, that has a Frigidaire stove getting what is due. We purchased a Frigidaire glass top stove at Bad Boy in Barrie in Nov. 2007. We used the oven part very little (maybe 30 hours on it since new). Last year, the outlet at the top blew. It blackened the enamel on top, so I purchased a new outlet (not yet installed).
We have never used a glass top before, so we thought that the front left element coming on and off, was supposed to happen. It would cycle like this most of the time, so you could never boil a pot of water, and at other times, it would go to "max" and burnt and warped our expensive pot set. I purchased a new control for the burner (not yet installed). This element stayed on, when the light was off, and I did not know it. I burnt myself (right index finger, 2nd degree plus nursing home care). It turned out the burner was not turned off.
Now, my oven will not work most of the time. You have to be patient with it, and keep pushing the oven switch for it to finally come on. When it does, the timer still will not work, so you have to use an external timer, and when you are finished with the oven, most of the time, it will not shut off. You have to turn off the main breaker at the panel. This is a fire and safety hazard. They tell me it is a controller that has gone, and it will cost over $300 for the part, and a service call of, who knows how much. Now my service rep has told me that the glass plate on the front (the touch screen), needs replacing at a cost of more than $400. I have contacted Bad Boy and Frigidaire, and they both told me that there is nothing they can do. I think that Frigidaire should fix or replace my stove, free of charge. This type of service would never have happened 20 years ago.
Reviewed Jan. 29, 2012
I first got a Frigidaire range in 2004 and after 4 years and many repairs, its control panel caught on fire, and after a small fight and several phone calls it was recalled and replaced with an upgraded version. We still had to call for the replacement to be repaired immediately because it wasn't turning on. The calls were ignored until I called an executive of the company at home on a Saturday. One year and one day later, the replacement stove stopped turning off without turning off the breaker. The front burners stopped working over the last few weeks, convect bake has stopped working then started working and then stopped again along with the front burners and the cancel button. I'm scared because this is the exact behavior of the last range before it caught fire.
Reviewed Jan. 28, 2012
On January 25, 2003, I purchased a Frigidaire convection, self-cleaning oven with a ceramic cooktop (Model FEFL77AQF). I only use the oven when I bake for the holidays and have cleaned it about 6 times on the 2-hour setting. In December 2011, I cleaned it, and it literally ate the enamel off the inside in several places. It looks like there is some type of insulation underneath. Now I do not know if it's safe to use. Has this happened to anyone else?
Reviewed Jan. 15, 2012
On 12-29-11, my Frigidaire stove (model number PLEFMZ99GCE) came on, and would not go off, without the breaker being turned off. I notified the store where I purchased the stove, which was Big Sandy. They sent out a repairman, and he said because the problem was not happening when he was here, he could not fix it, and said he would feel safe with it in his house. I personally do not. He said he would order a part, and would replace anything that could have caused the problem. It has been almost 3 weeks, and nothing. I also called Frigidaire, and they did nothing either. They said it had not been recalled.
Frigidaire Electric Ranges Company Information
- Company Name:
- Frigidaire
- Year Founded:
- 1918
- Website:
- www.frigidaire.com
