Frigidaire Ranges Reviews

Well here I am once again, July 23, 2009, without an oven/bake/broil/convection. I am contacting Frigidaire today to find out what they will do to, once and for all, to solve this ongoing problem with my $1,500 range. FYI, I received a 3rd degree burn (about 3-inch diameter) on my right arm yesterday because I was trying to bake beans in my microwave. If my Frigidaire oven had been operating, this could have been avoided! I am one phone call away from calling my attorney if this company does not respond positively to my third complaint. Especially after reading the numerous consumer reports on this company's products.

When will there be a recall on these products? We have been told that it will cost about $500 to repair this problem. We cannot afford this, that is a third of the original cost of the range. Frigidaire/Electrolux are playing with people's lives with these faulty appliances. FYI, we also have a Frigidaire Commercial Series upright freezer ($1,200) that had to have repairs after being used for only 6 months. I will never buy this brand again!

I specifically asked them what would happen should this occur again because by this point, we knew it would. That was in 2006. Well lo and behold, here we are again in July 2009 and our burners are turning themselves on again. We went through four different reps before they agreed to cover the cost of repairs yet again. My husband demanded a new stove and they offered us 50% off retail. My guess is that would be just enough so it doesn't cost Frigidaire a dime. We don't really want another Frigidaire stove, it was just the principle of the issue. Needless to say, we turned down their offer and will never, ever subject our family to the dangers of a Frigidaire range again. If anyone hears of a class action suit against them, please post so the rest of us can join in.

The event startled my wife significantly and has shaken her confidence in this brand new, less than 2 weeks old range. When I investigated this morning, I noted that the element wouldn't turn on even when I turned the knob to "ON". Other elements appeared unaffected. Reading similar reports here and contacting Frigidaire support did nothing to allay my fears that this range wouldn't spontaneously turn itself on again. An appliance that cannot perform the absolute basic function of on and off has no place in my household. I will be returning the range along with the matching Frigidaire microwave for another brand that stays off when I turn it off.

Next problem, was the stove top burners quit working all together. They sent out repair tech that replaced all four burners electronic components. I thought all was well until yesterday. With latest problem, I am writing this while I wait 8am-5pm on a Saturday for the repair tech. After they fix it this time, how will we ever get a good night's sleep in our own home or leave for the weekend without worry? We paid for this stove with a Lowe's credit card. We bought stove, frig and dishwasher, all matching stainless steel Frigidaire appliances. First time in our lives that we have had matching new appliances. We are in 40's/50's. We cannot possibly get new stove while we are still paying for this one. I'm sick with worry.

I know that there were extended warranty packages available but should one have to spend hundreds of extra dollars on it after spending many on the appliance? I am very dissatisfied with the appliance that I purchased and the Frigidaire customer service. I want to know what, if any, channels have to be taken to at least get them to see if the digital control panel was defective or had defective parts from the start.

We would lose our home and everything in it and possibly our lives if it would come on during the night when all were sleeping. After relaying all this to the company, they still would not help me. They told me to repair the issue. If I do repair it, would I trust that it would be fixed? No! This stove is a piece of junk as far as I am concerned and the company knows it. Be aware.

I called the Frigidaire # but the lady said she knows of no problems with this stove and couldn't help me. There have been lots of problems with this company and their stoves. Why won’t anything be done?!

This cost us $521.40. The range, bought brand new, was $980. We will no longer buy a Frigidaire product because of this. We could have purchased a new range for the price of this repair, but not with the controls for the stove and oven in the front. I am handicapped and in a wheelchair. I cannot be reaching over hot burners to turn off or on the oven or burners. Our range is necessary for us, as we cannot afford to eat out. The cost of this repair seemed excessive; most of the repair cost was for the replacement panel.

Called for service from where I purchased. they attempted repairs and finally, after replacing all parts Frigidaire replaced the unit. Frigidaire upgraded, saying the model I had was no longer made. In Nov of 2006, I received the upgraded model (PLEFZ398EC) which worked well for just over a year, now has exact same symptoms but far worse/more extreme also heats dangerously high, not only when on cleaning cycle, but when set at any temp will go super hot. Actually melted the temperature gage I purchased to monitor the temp and has gotten so hot you cannot touch the stove anywhere. Scary, I'm afraid to use the oven. Frigidaire customer service was awful, rude and got nowhere after hours on hold - would hear different story from each person.

Finally called Main Appliance back and paid out of pocket for repairs, they've replaced all parts again but no change at all. This unit is actually worse than the other and I cannot even bake in the oven because it is so inconsistent. Now suddenly yesterday I couldn't get it to go over 300, no matter where I set the temp. Frigidaire says it is out of warranty (was about a week over when I first started having symptoms and began calling) and won't do a thing. Service tech says he has done all he can do.

Can't use the oven at all, out the cost of the oven and would not think of trying to sell it. Fearful for safety, the kids are not allowed to even turn it on, have to be home and in the kitchen at all times when it is on. Huge inconvenience and loss of $800+, not to mention all the burned food.

The oven was still heating, and rapidly getting hotter. I disconnected the power, and had to remove the oven from my home before it caused more damage, including possibly starting my home on fire. It happened so fast, in less than five minutes. Thankfully I was IN THE KITCHEN, and not anywhere else in the home. The oven had been working just fine prior to this incident. I am still shaking as I type this. The oven after 1 hour was still hot to the touch, and wires in the display were still smoldering.

I have never in all of my years seen or heard of anything like this happening. I read the oven service data sheet, it includes the code F1 stating that Control has sensed a runaway oven condition and Severe overheating may require the entire oven to be replaced should the damage be extensive. I am pretty sure this means that they KNEW it could and would happen! This could have been so much worse had I not been right in the kitchen near the oven when this event occured. As a consumer, you would think that this should not be something I should worry about, shouldnt the oven had a circuit breaker, or a fuse that could have turned it immediately off? What would have happened had I not been right there?

Thankfully, we (the children in my child care, my family, and myself) are all safe due to MY safety practices, and NOT Fridgidaire. My oven is a complete loss, and we were all scared, and concerned to say the least.Due to the fact the insulation does not seem to work and surfaces on top of the oven became extremly hot, and the vents where the wires were smoldering behind the display were near my kitchen wall I am glad I still have a house to live in and the children are all safe. I will be purchasing a new oven tonight.

The less than two year old range looks like an old old range. These parts should be recalled and replaced with quality parts.

On 10/23/06 I had to call Brandsmart for repair because the oven door was not closing tight. A repair man came and told me this is normal and that I should go see the other ranges at the store to see that this is how it is supposed to be and left without repairing my appliance.

April 2008.

On 5/29/08 I called Brandsmart again and scheduled a service call on the same problem (I now have to tie the door to the back of the range to keep it close while using conv oven) and keep the door in lock while not in use to turn the oven light off. I also called Frigidaire/Electrolux to see if there were any recalls on my appliance. The lady at Frigidaire hardly spoke English, did not respond to my question and told me that since I had not purchased the Frigidaire extended warranty I had to go through Brandsmart extended warranty. I asked for a supervisor, she kept me on hold for 30 mins, I finally hung up and no one called me back.

Additionally, the 2 front elements do not change temperature as it should. If I am using temp 7 (not even high) and change to simmer the burner stays red hot.

Today, 6/4/08, the service man from Brandsmart came and asked if I have children who hang on the oven door (trying to put blame on me)and again said that the burners were normal without doing any type of trouble shooting. Needless to say at this time I was quite upset and asked him to send me someone who knew what they were doing. He got loud and said he could order the part but if it was not defective I would be charged for it. I told him to leave and to send someone else.

I called Brandsmart Customer Service and they had Daisy Vega supervisor over repair service calls call me back. She said since the unit was over 3 years old she could not replace it, but she would order the switches for the burners and the springs for the door. Another 10 days of wait (approximately). I told her I was not satisfied with this since this is obviously a defective unit, what will happen when the extended warranty expires? She said I would have to go to Frigidaire. I told her I had already called Frigidaire and they referred me back to Brandsmart. She stated this was all she could do.

I again called Frigidaire spoke to Jason in the Philippines who said he couldn't help me since I had Brandsmart Extended warranty, I need to go through Brandsmart.

What is a consumer to do!? I will definitely not buy another Frigidaire product and will not recommend it to anyone. I feel this unit should be replaced with a new one.

Two months ago, the oven stopped working altogether and the F1 error came up on the electronic panel/board and the stove kept beeping [even in the middle of the night]. Sears sent a repairman on three occassions and he replaced the electronic pane/board twice, as well as the door switch and thermostat. The oven still doesn't operate. Occasionally when there are pots on top, it can be started, but the error message and beeping occurs.

Sears informed us on May 5/08 that they have cancelled our extended warranty as the range can't be fixed. UNBELIEVABLE. Why would anyone buy a warranty when it can be cancelled if a problem occurs? Sears has offered us $700.00 as a buy out of our warranty but we must use the money to buy another range from Sears. Sears should be replacing this range and holding Frigidaire responsible for the faulty appliance.

We now have to [1] buy a new non-Frigidaire range from Sears [and we don't want to do business with Sears anymore]or [2] pay the full price of a reputable appliance from another store. Not having an oven for two months has been very inconvenient and the beeping of this moronic appliance at all times of the day and night is a hassle. I am now concerned the range might turn itself on when noone is in the house. Frigidaire should be held accountable for defective appliances that can be dangerous.



Frigidaire knows this is a problem. They lie about the cause on their website and say it is due to the manufacturing process. I have contacted three separate facilities that work with cast iron and have written proof that it is possible to completely coat the grates to prevent rusting.

I have looked at other brands of ranges and found others have grates that are completely coated and smooth on the top and bottoms. That just seems to prove that Frigidaire chooses to not spend the money to provide a reliable product.

I called the service department of Frigidaire and asked for a solution from them. The woman I spoke with researched it and said this is their only solution: coat the grates in cooking oil and bake them at 450 for 30 minutes EVERY time I wash them. She sent me four more of the defective grates.

Electrolux in Sweden is the parent company of Frigidaire. I have tried multiple times to get them to provide me with the name of their President or CEO. I have, in writing, their refusal to do so. I have also tried to get the name of a head person in their main Frigidaire office in Georgia. They would not respond.

I have a quote that it will be a minimum of $200 to completely coat my grates in porcelain. It will cost me $260 to buy grates that are completely coated. It only cost me $607.25 for the entire brand new range!

It is Model #CFEF357CS1 Built in 2003.

I have called the Company and sit on hold for a few minutes, then the line just goes to a continuous busy beeping sound.

I am wondering if there is any warranty coverage or a recall bulletin for these stoves? My concern is, a screw on the handle on the oven door has released, so now the oven door handle swings down. I have attempted to fix this, but the panel this handle is screwed into is so flimsy and flexible, the front glass panel which interleaves and is connected to this flimsy panel, just pops out at the top of this glass panel. This metal panel, which is about about 3 inches deep and across the full width of the stove is where the oven door handle screws into. So when the oven door handle is pulled to open the door, this glass panel pops out, just below the handle.

I am wondering if there has been a warranty bulletin, recall or repair kit made for this problem? I thank you for any suggestions.

On the interior side of this flimsy panel is the lock for the self cleaning feature and when this is used the glass panel pops out as well, so I view this as a safety concern as well.

Stunk up the house, and I am sure my brother and I breathed in some crazy chemicals Thankfully we had not gone to bed, and we managed to avoid any real damage.

The next problem occurred just a few months ago. My stove no longer was heating so I went a bought a new element, that was not the problem. When changing out the element I noticed the the wires were completely melted and there was back smoke marks up the back of the stove. This could have burnt down my house. This was repaired out of pocket. Now the same thing happened again. I went to clean the oven and the bottom element was moved (just slightly) and a loud popping noise with bright white flames shot out of the holes where the wires connect to the element. Now I have no stove and will not put any more money into repairs. I will never buy another Frigidaire product again. I have not yet contacted Frigidaire about this issue, but I am sure they will make me pay for it because it is 4 yrs old.

The oven has paint chipped away in the front and is very noticeable.

I have emailed the company and have received a reply to contact an authorized servicer. I do not need a servicer to tell me my door exploded. The company needs to replace the door at minimum, if not the entire range.

This oven is a fire hassard and I am concerned it may burn down my house at some point.

I am scared to death of my stove, and I don't want to take the chance of having this happen again.

Paid $1200.00 for a defective product which is not good for my new kitchen.

We were unable to cancel anything on the stove, so we shut the breaker off and proceeded to read the manual for the range to see how to proceed with troubleshooting. It advised us to turn off the breaker as we had done and after a brief rest to turn the breaker back on. When we did this, the oven immediately began to reheat so it was necessary to disconnect the electric supply to the range and call an authorized service agent.

In the meantime I tried to remove the scorching on the paint on the oven door but found that was not possible. We also noted the hot cupboards and walls surrounding the range. On 10/03/07 the serviceman came and diagnosed the problem as having a runaway bake relay which stuck. He verified our suspicions that had we not been home, quite likely our condo and the adjoining condo may have incurred extensive fire damage. (This on a range that we purchased 09/14/2001 and that was programmable so that you could leave home and it would start your meal in your absence.) I called Frigidaire and spoke with Gwen in India whom I could barely understand. She apologized for the inconvenience several times and after putting me on hold to speak with her supervisor came back to report that due to the age of the appliance that the only thing they could offer was a 10% rebate on another Frigidaire range. Thus, we have been assured by the employees of Frigidaire that this is a very normal thing to happen with their ranges at only 6 yrs and a couple weeks of age.

If that is truly the case, should they not include a warning in the brochures that accompany their ranges?

Fortunately, the only economic damages that we incurred were the lost meal and the cost of repairs plus the inconvenience of the use of no stove to date. We are thanking our God that we were home and that our home and that of our adjoining neighbors were spared from a disastrous fire.

Cost of just under 200.00 for repair.

At approximately 8:30 PM (last night)on Aug 29th 2007, we heard what sounded like a small explosion in the kitchen. It sounded like the entire kitchen had caved in. We went in to see that the outer glass door on our range had blown out, sending glass frying into the entire kitchen area. There was no reason for this to occur. It had not been used at all that day. If anyone had been standing in the area, they could have been seriously injured. The glass on the floor was actually popping like popcorn. Glass continued to fly out until 11:00 PM. Still flying out the next morning also.

I have contacted the company. After being on hold approx. 12 minutes, I explained the situation and was told they would have to call me back concerning this matter, because their system was down. In fact, that is what I was told when my dishwasher went out also. We have managed to clean up most of it, but there is still glass hanging in the door which continues to fall out if we walk next to it. I am very concerned that this could happen to someone else having small children, and I felt it necessary to report this incident.

Still cleaning up the mess it made.The remaining glass in the door is still popping out at intervals Have to check new flooring for damage. Cannot cook a meal. If I had been standing in my kitchen when the glass door exploded, I would have been seriously injured.

Had our first home custom built in late 06 and moved in Jan.07, Purchased all new appliances from Lowe's. Stove, microwave and side-by-side refrigerator made by Frigidaire. Within 4 months, fridge quit, filter/dryer in freon circuit plugged up; microwave threw the fan blade; and the final straw, upon it's first self-cleaning the internal glass on the oven exploded 1 hour in the process.

2003.

Lost all possessions, including our home; living with in-laws while our home is being rebuilt; we have suffered considerably from the emotional trauma down to the fact that we literally had only the clothes on our backs. Now we have only memories because we lost all of the keepsakes from our children, our parents who are no longer living, etc.

Wondering if other individuals have had multiple F1 issues with their electronic oven controllers.

Wife received large cut to hand. Emergency room visit and stiches to hand required. Damaged cabinet top and tile surface.

well to start off the parts that are bad you can't get, well you can but 10 places I went said the were out of stock, 3 people that i've talk to said that this a comman problem with these ovens, and even the service man that came out to look at the oven said the same. Now sure he could fix it for 600.00 more, parts and labor, and i've all ready gave him 100.00 on the first vist to tell me that both circurt boards were bad. Now what do I do.

i am very concerned for my children's safety.

i called frigidaire with this concern, then they directed me to electrolux. after being on hold for about 30 minutes i was able to speak to someone who kept putting me on hold. my entire conversation took 2 minutes and all this person could tell me is that the enamel used on the grates is what is causing this problem (i could have figured this one out by myself) and that there is nothing she can do to help me. that's it. nothing.

i mentioned that i don't think it's fair for them to wait around for an accident to happen, this is wrong. she said sorry, there is nothing more we can do.

right now, so far, no accidents have happened, but i am very concerned about my children's safety. i worry a lot when they are around the stove and when something is cooking, i worry whenever i am frying an egg. i really hoped that something, anything could have been done about this to remedy the situation.

I called Frigidaire this time as well as Brandsmart. My claim number with Frigidaire is # 3011654085. I will be having Roberts Appliances coming out to look at the stove. Even if they claim to repair this item, I don't trust the appliance anymore. I had my last appliances 10 years before replacing them. I haven't had a stove yet last 2 months with out malfunctioning. According to brandsmart after 30 days they can't take the appliances back. According to Frigidaire, an authorized dealer need to give them a report first before they will replace it. The fact being, I don't want another stove of this same model. What are my rights?

The following day, which was a Saturday, not a usual working day, I received a call from a lady, informing me she was with Electrolux which is purchasing or had purchased Frigidaire and informed my claim on the cook top was denied. I explained that I had been informed I would have a replacement and she repeated Your claim is denied. I informed her that Frigidaire had replace the first one due to rusting and she said Your claim is denied, we do not cover rust. I explained to her that I had a customer relations product disposition form covering the first cook top that readsReason for replaceemnt, rust/fdi $100.00/scrap/scv

ID#55576. So it seems to me they did cover rust. Her answer to this was Your Claim is Denied.

I am suprised to have gotten a call from someone on a non business day to inform me of the claim denial. I feel that at the very least I could have a written explanation, or try to explain to me why one was covered and one was not. I believe we deserve this and I believe the Frigidaire company would not have wanted this to have been handled in this way. Frigidaire did not maintain a good, old, reputable business reputation by this method of handling a situation.

The eye had not been on so she had no reason to think it was hot... and my tenants shouldn't have to read an instructions manual on their vacation time. I later turned one of the stoves on to 450 degrees. Within minutes the left rear eye was hot enough to sizzle water when sprinkled on it. There is no indicator or light to warn anyone of the temperature of the eye when the oven is on. If the eye just got warm it would be one thing... but hot enough to boil water is another.

The lady is doing fine now but has three scars on her left palm. The burn made it diffucult for her to fish and enjoy the river-front cabin that she paid for. She didn't ask for a refund or leave early... but she could have. I'm not very happy with this situation. I am returning the stoves to Lowe's and will try to find other brands that are not a hazard to my customers. I've got enough to worry about in liability to have to deal with a (supposedly safe) kitchen appliance. Something needs to be changed in this design... it's dangerous.

The part is not available unless you buy the whole display unit, which costs $279.00. My complaint is simply that the Frigidaire Gallery range display buttons should last longer than three years and should not be $279 to replace.

We are two retirees who do not use the stove a lot, as would a family.

I would not recommend people to purchase Frigidaire stoves.