Frigidaire Ranges Reviews
About Frigidaire Electric Ranges
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Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.
Frigidaire Electric Ranges Reviews
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Reviewed Feb. 19, 2023
I received a slide in Frigidaire range for Christmas 2022. I said I wanted Frigidaire specifically because I own 3 kitchen appliances since 2005! Never a problem. I only got a new stove cause I dropped a bowl on my glass top and cracked it. First range was bought in November for my December surprise. Well bent and gaps and heating issues. Lowe’s was nice enough to exchange. Received 2nd one, no bends or gaps, however, horrible heating issues. Heats too hot. Then after 20 mins the temp drops to low. I can’t bake anything!!! The outside is dark brown and inside is raw on a toothpick! We are in the process of videoing and sending our complaints to Frigidaire. I guess it’s true, they don’t make things like they used to. By the way, the slide in range was $1099.00. In no way is this Range worth a penny!
Reviewed Feb. 15, 2023
I recently purchased a Frigidaire 4 piece kitchen appliance order from Home Depot, unfortunately for me I purchased the appliances before my kitchen was completed, long story short, after the stove was installed the stove top didn’t work, I called Home Depot and they couldn’t do anything about it since you have to report a problem within 48 of delivery, I called Frigidaire and 5 days later a technician came out to look at it, just so happens the wiring harnesses under the stovetop was damaged due to manufacturer, technician ordered the parts and now have to wait another week for technicians from A&E to come replace the parts. (There were 2 parts technician ordered. 1 came today and other 1 isn’t coming in till after the technician was supposed to come back).
I’ve been without a stovetop for over 2 weeks and I just think it's unbelievable that this stove couldn’t be replaced. They say because it’s repairable, sure it’s repairable but to make the consumer wait over 2 weeks for it to be repaired is incomprehensible. Will never buy appliances from Home Depot and and if I ever buy another appliance it won’t be a Frigidaire brand. So thumbs down to Home Depot and Frigidaire.
Reviewed Jan. 4, 2023
No one was in the room at the time when this happened except for myself hand washing bottles when the oven door smashed itself out in the front. Glass everywhere. I have a 10 month old and a 5 year old in a different room. The company won't replace their mistake. Don't buy. Keep your family safe.
Reviewed Dec. 27, 2022
The way you can tell about how good a company is how they handle issues that come up. I understand that things can happen. But a reasonable company would resolve those issues fairly. That is not the case here. My 84 year old mom who is an outstanding cook finally got her dream kitchen and decided to put it a Frigidaire wall oven. Within a few months the lining of the range began to peel off, not just a few flakes, the entire lining. After numerous calls over months a service repair man requested by Frigidaire came out and said it was not repairable and needed to be replaced.
Several more phone later and they could not locate the report that was sent in by the service man. So many excuses. "The system was down" said Ethan multiple times we called. Then they couldn't locate the report. Another month later November 1, 2022 Anne ** says she finally found report and we could move forward with replacement. An email would confirm this. It never came. November 16, Dequan said he couldn't find any report. He said to contact Tech Line. November 22, 2022 spoke with Jeff who said none of this was covered by warranty. That it was just cosmetic. He said "it still works doesn't it?" When asked to speak with a supervisor he said no, there was nothing they could do. Called back to get a different representative and they said a supervisor would call back. Guess what....still no call.
BTW, the service company said they emailed all the information multiple times to Frigidaire each time they said it was lost. So this is how they treat you. They got my mom's money so no one cares. Ethan, Anne **, Dequan, and Jeff don't care, it's not their mom. Can't even get to a supervisor or a return call. Frigidaire is worse than Comcast and that is saying a lot. Horrible product and worse customer service.
Reviewed Nov. 4, 2022
First range was delivered damaged. Second one doesn’t work properly (smokes, turns off during cooking) and I have been dealing with them for 2 months trying to get it fixed. The supervisors hang up on you. They don’t even know how to do their jobs. I will never buy a Frigidaire appliance of any kind ever again based on the lack of customer service.
Reviewed Oct. 26, 2022
Bought the Frigidaire smooth top electric range in white a year and a half ago. The white glass door gets too hot and/or the quality of the material used on the door does not hold up to the heat. I started to get ugly brown burn marks on the outer part of the oven door and right under the left stove knob where the steam vent is located. The outside of the door gets unusually hot, and the burn marks get darker and darker. Also, the on light will not turn off so my oven/stove always looks on, and I must feel for the heat to make sure it is truly off.
Lastly, a few days ago, the oven handle completely fell off. I can't tell if the heat compromised its integrity or if the plastic is just too cheap and the screw eventually wore it down. We have been very gentle on the stove. These issues are potentially very dangerous and very disappointing of Frigidaire after only a year and a half of gentle use. Customer service only schooled me on how I don't deserve any compensation because I did not buy the extended warranty. They couldn't have cared less about the safety issues.
Reviewed Oct. 19, 2022
The oven on my Frigidaire stove exploded. I had just turned it on (5min) if that. Glass went everywhere and it threw glass everywhere in my kitchen including all over me. I called customer service and the man took some information and transferred me to a vet RUDE woman who said my stove was not registered. I told her my mother had purchased it for me as a gift less than a year ago. She said I need to contact a repair service. I said, "Is it still under warranty?" She said NO and hung up. I didn’t get to do their call survey as I requested either due to the disconnect. I went to review them on their website and it won’t let you review. So, I did a search for their physical address and filed a complaint in BBB. Do not buy any of their products.
Reviewed Sept. 24, 2022
The stove I bought has been a disappointment from the beginning. A small pot of water takes minutes to boil. Cleaning is difficult: it looks always greasy and dirty. Terrible material. One of the burner is not working anymore. The grill is below which is difficult to place a tray or something to grill; you risk to burn yourself. I will never purchase a Frigidaire. Ever.
Reviewed Sept. 12, 2022
My stove is 1 year and 2 months old. The glass blew out of the stove when doing the self cleaning. Thankfully no one was hurt. I called company and they said they can't help because of the warranty was out dated. This should be automatically covered because it is a safety issue.
Reviewed Aug. 2, 2022
The oven which was not used for two days just randomly shattered spitting glass pieces everywhere in the kitchen. Someone could have been seriously injured if they were around. Based on some research, this is a common defect and very dangerous. This happened about two years after purchasing it and my warranty won't cover it but the company does not care about the dangerous aspect of seriously injuring consumers and about recalling it. Purchase their stove at your own risk.
Reviewed July 28, 2022
It was a great range, but just one year and one month after purchasing this range, it stopped working. Frigidaire won't respond to messages sent through the "Contact Us" section on the website and no one will pick up the telephone either. Convenient how it broke just after the manufacturer warranty was up. Never buying Frigidaire products again.
Reviewed July 15, 2022
I have a Frigidaire range that is 4 years old. The glass in the oven door exploded a couple of nights ago. Literally exploded with a bang that sounded like a gunshot, and sprayed glass all over my kitchen. The glass even flew as far as my living room. I have contacted Frigidaire and they said that since it’s out of warranty, it’s my responsibility to pay for repairs for “functional failures.” A functional failure. That’s how they describe part of their oven exploding all over my kitchen. Do not purchase products from this company. They are unsafe. And obviously Frigidaire doesn’t care of their products are dangerous to consumers.
Reviewed June 11, 2022
First of all - the stove top is not easy to clean and the larger burner takes 15-20 minutes to boil water. The oven takes forever to preheat (30 minutes to reach 400*). Lastly - my oven door just exploded all over my kitchen while my entire family and our two little dogs were mere feet away! Frigidaire customer service is horrible and told me that it is out of warranty so it's our problem. (The oven is 3 years and 6 days old!!) I reported this item to the Consumer Product Safety Commission. No one should EVER fear exploding hot glass all over their kitchen. I will NEVER purchase a Frigidaire product again. It's one thing for a product to malfunction, but it's a totally different circumstance when a company has no integrity and will not stand behind their products. We have always purchased Frigidaire (this is our third set) but we will never again support such an unethical company.
Reviewed June 2, 2022
We purchased the Frigidaire Stove Oven Model GCRE3060AF 22 April 2022 and installed 29 April 2022. We have all new Green Pan pots and pans with smooth heating surfaces. We noticed about a week ago that there are several deep scratches in the stove top from only light use. When we explained this to the service dept they said that it is only cosmetic and can only be replaced under warranty during the first 30 days after purchase. I explained that the issue is not just cosmetic but what appears to be a manufacturing flaw in the quality of the glass and this happened in just over a month. The service dept reiterated that it is only cosmetic and they would not replace it. After a second call a sensible service rep understood the issue and ordered a warranty replacement. As a note..the service tech that arrived to inspect the top was adamant about the warranty policies regardless of the probability of a flaw in the manufacturing.
Reviewed May 10, 2022
The policy of Frigidaire is that if something is damaged or defective, you need to report it within 48 hours of delivery. If you don't, they will not replace it and it must be repaired. I purchased a range which is clearly defective but because I did not know this within the 48 hours, (it was between 48-72 hours) I have to have it serviced. The oven buzzes loudly and vibrates on heating, and does not shut off. The indicator lights go off, but the oven itself is actually still on. There may be other defects but since I cannot use it, who knows? I had to shut the breaker off.
The Home Depot, where I bought it has no appliance repair staff. They sell a product with this kind of policy and have no means of repair. They are horrible to deal with. Frigidaire at least has some nice people in customer service who try to help. They found a repair service miles away and the first available opening is in July, 2 months away. I don't expect the service person will have appropriate parts or even show up. I am a senior citizen. I live with my disabled brother. We are on a fixed income. Besides a toaster and a microwave, we have no means to cook anything. Home Depot doesn't care. I would advise all of you to write to your representatives in Congress. Many of our consumer protections have been weakened, and this is unacceptable. It's about profits and as consumers we must let lawmakers know that this cannot continue. Besides that, file complaints with your state Better Business Bureau, and your state consumer protection agency. This is unacceptable.
Reviewed May 5, 2022
This is an 8-month old bi-monthly used oven. I baked a chicken breast at 400o for 20 minutes. I have done this a couple times before using same baking dish placed on top rack of oven. After cooking I removed the chicken to test for doneness, turned oven off and returned it to stay warm for a bit. Upon closing the oven door the outer tempered glass exploded sending glass everywhere across tiled floor with a few small slivers lodging on my feet. I was shaken, lost my appetite, and left returning the following morning to deal with the mess.
Several hours later glass has been removed from door before it broke apart again, swept up from floor and underneath range. and manually dug out of hard to reach crevices. I could not vacuum it up. - I’ve had 4 ice-makers installed in 8 months and I have a grandson who cooks his tools in the oven, Will it take 4 explosions like the 4 ice makers to get things right, and possibly hurting someone? This, I hope, is a one-off. Still, this is negligence by Frigidaire that is inexcusable.
Reviewed April 5, 2022
Bought a new Frigidaire oven model FFEH3054US on July 28th 2021 paid $1143.74 , it broke in January 2022, so less than 1 year old still under factory warranty, I called to schedule repair service, they came out and said they have to order a part to fix it, no problem things happen right. Well it's now April 5th 2022 and I have been told a week ago the part is “no longer available” after 6 phone calls and multiple chat sessions, I still have a broken new oven, it's clear after speaking to multiple people at their service helpline that they just don’t care about making it right. They are very good at giving you the runaround! BTW they ask me to post a review on their Frigidaire site and I was honest not rude about having trouble getting my oven fixed, they blocked it saying it didn’t meet their criteria, so be wary of reviews on their site because they are clearly manipulated.
Reviewed March 10, 2022
With an electric range, Frigidaire alternates between full on (Red hot) and off to get a Medium heat.. It's the stupidest design I can imagine. I've scalded a few pans because of that. I don't recommend their electric ranges at all!
Reviewed Feb. 11, 2022
Purchased stove Feb. 2021, from Lowe's. Caught fire Dec 24, 2021. Under warranty. Neither would replace. EVERY repairman said it should be replaced. Faulty wiring from manufacturer. Frigidaire refused, kept sending wrong parts, 5 boxes and 3 bags of parts! NEVER the right part needed. Went through torture dealing with this company without a stove for 7 weeks. DO NOT BUY FRIGIDAIRE APPLIANCES. WARRANTY NO GOOD!!!!
Reviewed Feb. 4, 2022
Purchased a Frigidaire electric range from a big box store. Took it home, plugged it up, turned it on and it smell and smoked. didn’t think much of it, though it was just manufacturing smell burning off. As use went on, it got worse instead of better! Last time it was used, thought it was going to burn down the house! Attempted SEVERAL times to contact Frigidaire and it is a hopeless venture.
First gal we spoke with, could not understand because she has chickens clucking in the background! They set up appointments with some CRAP company called A&E appliance repair and after taking 3 days off work to have them come look at the stove, they kept cancelling and I haven’t seen them yet… 3 weeks without a stove to cook on. Please, before you try & purchase an appliance from a big box store, check the return policy… You may be surprised at what you find out about these businesses now days! If you buy it…it’s YOURS and if it has “FRIGIDAIRE” on it, stay away from it at all costs!!!
Reviewed Nov. 24, 2021
I have a gallery induction range. It's almost 2 years old and a few months ago noticed the stainless finish coming off under the oven handle where it attaches to the oven door on both sides. Clled manufacturer. They said it's cosmetic and not covered under extended warranty. Called selling dealer. They won't do anything. The dealer previously helped us with a gallery fridge that had a problem with rollers on the crisper drawers that was not covered. Happy with dealer but unhappy with quality and customer care from Frigidaire.
Reviewed Nov. 19, 2021
My new range has a double fast boil burner, Ok reply. Love this, no more long waits for water to boil. Also has the air fry feature in stove and there are no coils on the bottom of the stove to interfere with wipe up little drips. So far, there is nothing I am not happy with. Thought I might not like black cooking top, thought it might be hard to clean, but have not found that to be the case. Really love my new stove.
Reviewed Nov. 5, 2021
Flat glass top Frigidaire cooktop and range. LOVE it. Top includes 4 burners, 2 with multi pan size heating elements and warming ring. Oven has both regular and convection cooking plus air fryer. Only minor complaint is that almost anything I cook on cooktop leaves marks so requires polishing after almost every use. But cooktop heats quickly. Warning light lets you know there is a hot burner until it has cooled completely
Reviewed Nov. 4, 2021
I recently bought a refrigerator glass top stove. I have owned it for a year now. The oven control switch has burned out twice. Each time I order one. No matter the quality or price it does the same thing. The stove works beautifully when it's working. Unfortunately for me I'm on disability and I fixed income. I've purchased two control switch in the last year on a quarter or year and a half and it's getting damn expensive to have a repairman to come out to replace this switch at my cost.
Reviewed Sept. 28, 2021
My stove went out Thanksgiving day 2020 so I had to go get one. The next could not find one anywhere so I finally found this one, a big mistake. My old stove cooked a lot faster. This one take 25 to 30 minutes to preheat. Do not like this one at all.
Reviewed Sept. 3, 2021
Bought my wall Oven from a local dealer. After it was installed we noticed the door didn't close properly, and crooked. After a couple of weeks I noticed the temperature doesn't hold in the oven. Decided to report the problem. Frigidaire customer service seemed friendly and told me they would have someone come to look into within a couple of days. Nothing happened. When I called back they said the service company declined the service call. So for the next couple of weeks we had the same issue, they call a company but the company declined. We're too far for them.
Finally Frigidaire said they would escalate and either replace the oven or find someone to service it. It's been two weeks and when I called again they said they're still reviewing and I need to wait. Meanwhile my brand new oven doesn't work properly. I was planning to order a fridge from them and washer dryer, changed my mind and will be looking for another supplier. If they can't stand behind a brand new product, they shouldn't be in business.
Reviewed May 3, 2021
30” induction cooktop, bought 7 months ago and has never worked right!!! Repaired 4 times about to be 5 times!! Tech guy is great but their customer service people lack of better words (suck). Been on hold for four hours total every time at work because they’re on the east coast and I’m west, tomorrow will be my fifth day off work waiting for tech??!! They refuse to replace. Just let you waste your time for their defective product, 4 times I ask for a supervisor, all busy. I’ll have them call back??? Nothing!!!! Never called!!! Don’t buy. Frigidaire sucks and so does their customer service!!
Reviewed April 21, 2021
Gallery series stovetop is impossible to clean-greasy, streaky mess after cooking anything! Oven will smoke horribly if anything has been spilled in it. Will smoke entire house! Used self-cleaning oven and now house is full of noxious fumes-had to open all windows and my eyes are still burning. Worried about myself and my animals. Do not buy!
Reviewed Feb. 13, 2021
I have had this electric stove since 2001 and it's still going strong. It has a small burner inside large front burner that makes it adjustable for pan size and center area for keeping food warm which is great when cooking several pans of food like French toast or pancakes.
Reviewed Feb. 13, 2021
The elements are horrible where don’t go flat so lots are always tilted as well temperature fluctuates constantly. Cooking is a real issue as the elements can cause things to burn. Just not as nice as was hoping. When called to complain they changed the elements but said that is the design and the bad format we have to deal with. The centre piece is so large on the elements that it discolours and makes a brand new range look so old.
Reviewed Feb. 12, 2021
I like to self cleaning. I like to racks in it, really nice, adjustable, real good the elements. I had to replace the bottom element and it was reasonably priced. The burners on top are really good. They heat up quick. Cool off quick. Very nice.
Reviewed Feb. 12, 2021
It's a flat surface top, and the oven is self cleaning and has a fan to circulate the air. It's a very good Stove and I recommend it. I don't have any trouble with cleaning it. All I do is spray some cleaner and wipe it off with a cleaning towel. Everyone needs a Frigidaire Stove.
Reviewed Feb. 11, 2021
This electric range is okay for everyday. Electric heat is not predictable. Tends to dry out meats faster. The stove top glass scorches quickly. You to watch everything very closely when using this range.
Reviewed Feb. 10, 2021
My stove is not the greatest but for the price it was just right. All of a sudden I am having problems with the stove top going on high without me touching it. The over self cleaning option is not great. The other day the coil got on fire and thank God I saw it. Otherwise it would have probably caused a fire.
Reviewed Feb. 9, 2021
I have had this smooth top stove for about 12 years, I have only had to have the coil around oven door changed. I love my stove, very unique it is all bisque, even the top, love it! Easy to clean, soft scrub or regular stove top cleaner does the trick every time! The only thing I miss is the boiler, I do not have a boiler or a drawer at the bottom, but again because the color was my priority, I really don't care.
Reviewed Feb. 8, 2021
Well it's difficult to rate Frigidaire due to no interaction with the company. However, I can rate the Frigidaire oven we purchased almost 5 years ago. Rating the stove is really easy. No mechanical or electrical issues with the oven. The stove controls are user friendly and functional. Performance is not that great due to the heating time for burners and oven can vary at times.
Cosmetics are good but materials are on the cheap side. The materials that the oven was built with are not the best grade of materials. For example, my asked me to retrieve our slow cooker/crock pot from a cabinet above the oven. While I was removing from the cabinet. I accidentally dropped the glass cover or top and it hit a section close to a burner. As a result, the cover or top left a slight discolored dent. In conclusion, I would not recommend this oven.
Reviewed Feb. 7, 2021
I have a good stove. It only has one heating element inside stove box at the top and I would like to have one on the bottom as well if that is even possible so it would heat up more. Other than that It has always worked fine and no complaints.
Reviewed Feb. 6, 2021
The sleek, modern design looks so expensive and fits right in with my other appliances. The glass top is beautiful and stands out making it the focal point of my kitchen. Its beauty matches its function making this one of the best purchases I have made concerning my kitchen. Would definitely recommend for every household. It truly makes me look forward to cooking and clean-up is an absolute joy!!!
Reviewed Feb. 5, 2021
Our stove is a slide-in electric, with coils. Since we have cast iron pans, smooth-top stoves aren't good. There are very few slide-on electric stoves and they cost way more. This one was completely affordable and has done the trick. I don't know how old it is, but it is quite old and needs replacement.
Reviewed Feb. 4, 2021
All of my appliances are Frigidaire including my stove. It's a electric glass top stove and I hate it. It's difficult to keep clean and scratch free. Electric is just never as good as gas. And the glass broke very easily.
Reviewed Feb. 3, 2021
The Frigidaire range looked beautifully shiny at first. However, after we started using the stove top we noticed that the glass top easily scratches. After only the first year of use, the stove top looked old and scratched. Also, the glass top lends itself to larger cooking pots shaking and roaming off the designated burners because there is no elevation to those burners. While the oven heats and cooks items well, the downfall of the Frigidaire is the cooktop. It is infuriating to use and to attempt cleaning. Our Frigidaire range looks worn and cheap only after 4 years of use. It is embarrassingly unsightly and difficult to keep larger cooking pots stationary. Those two design flaws are enough for my family to save up enough money to purchase another style of range from another company.
Reviewed Feb. 3, 2021
Fairly satisfied with the Frigidaire Range/Oven but I would not choose the flat surface again - the heating surface units leave a mark on the surface. The Oven is excellent - always maintains the set temperature. The settings are easy to set for time & temperature.
Reviewed Feb. 2, 2021
We have owned this stovetop/range for about 2 years and works great. Had to replace one small part but other than that this one is great! I may or may not consider again but great for an electric flat top stove.
Reviewed Feb. 2, 2021
I have had this stove for a about 4 - 5 years now and so far so good. I have had no problems with it. It has the glass top, which is relatively easy to clean with one of the commercial cleaners. The oven has been working very well. Overall, so far, it is a great stove.
Reviewed Feb. 1, 2021
I have had Frigidaire Gallery appliances in my last three homes and love the features on all their appliances - they have thought of everything in their designs. My current kitchen range is a Frigidaire Gallery induction stove (my first one of those) and I love it! The heat is so fast and even searing a steak is easy and turns out perfectly - gas or the BBQ have been our preferred ways to cook steak, but now we can cook it perfectly on the induction range! And it is so easy to clean! Between my overall satisfaction with the brand and my excitement with the performance of this stove, I have nothing but good to say about it!
Reviewed Feb. 1, 2021
I really do like this stove and the most important factor - it's self cleaning. It cooks evenly and efficiently and the stove top is easily cleaned. The only one way it could be improved is if it were gas!
Reviewed Jan. 31, 2021
I had purchased this oven 5 years ago and I am very pleased with its performance over these years. It is easy to keep clean and functional on so many levels. Efficiently heats up and I enjoy the quick boil on the range to get things cooking on a faster pace than normal ranges do.
Reviewed Jan. 31, 2021
The stove elements do not heat evenly. I'm not sure if we have a lemon, or if this is standard for Frigidaire. I like the overall look of the stove - it's just not the best at functioning... The oven takes a long time to heat.
Reviewed Jan. 30, 2021
I grew up using gas stoves with pilot lights. I don't like the electronic ignition. I can't use the oven when the electricity goes out. I've had the oven quit in the middle of cooking a meal and then I lose all that food. I know the pilot lights are considered dangerous but I'd still rather have one. At least I could start a meal and finish it even if the electricity went out.
Reviewed Jan. 30, 2021
We have the new Frigidaire induction stove top, slide in range. The oven works like a charm both on regular and air fry. The chicken wings and homemade fries turned out crisp with the air fry function. When baking two trays of cookies, I do not have to rotate halfway through because of excess browning. The self-cleaning feature works very well. Cooking with induction is fantastic. It has the benefits of gas without the dangers. And, because you can always keep a paper towel or parchment underneath your pot or pan, the actual stove top is always clean. The sales rep who steered us towards the Frigidaire induction, who also has one at home, was bang on. It is a great product for a great price.
Reviewed Jan. 29, 2021
Initially I was in love with the ceramic top and double ovens. However, after 3 years of light use the oven is slow to heat and the temperature gauge is inaccurate. I am now baking cakes about 425 instead of 350. The ceramic top is hard to keep free of burnt food around the edge of the burner.
Reviewed Jan. 29, 2021
On mine the ignition switch went but at least it took 11 years to go and I was able to buy the part and fix it. On my daughter's the oven control panel went in less than three years and cost $375.00 to fix. More than half the cost of the stove.
Reviewed Jan. 29, 2021
The stove is electric induction. It warms quickly, but then gets too hot and takes time to cool down. Once something boils over, it is really hard to clean, even with appropriate cleaners. It always looks dirty. Also, the pots used must be flab bottom, for induction (expensive).
Reviewed Jan. 24, 2021
This is the 2nd Frigidaire Gallery oven that has malfunctioned. Last weekend our oven completely overheated. The entire range was so incredibly hot. The floor, cabinets and anything around the stove was very hot. The house filled with an electrical type smell and smoke. The bottom inside of the oven became very red. After we were able to unplug the range the inside of the oven is now discolored. Frigidaire did send a repair tech out to look at it. The tech took the back panel off and showed us where the control panel malfunctioned and caught on fire and all the components melted! You can see the smoked area! This caused the oven to not know it was heating up and heating up very hot!
The tech said the panel could be replaced but did not advise it due to the extreme heat the oven reached and that the oven holds a terrible smell and that the inside is so discolored. I contacted Frigidaire and they now want to send a master tech out! So they can waste more of our time! They want a master tech to repair the oven! The oven cannot not be repaired! It is now ruined inside and we can see that.. We have no idea what else is ruined! This company is terrible to deal with! I would not recommend purchasing anything from them.
Reviewed Nov. 24, 2020
I bought Frigidaire electric Stove Model CGEF3039RFA from Costco.ca for my office I hardly use specially oven. In third year Control Board not working. I write to Consumer department and ask them few question regarding control board why this one so expensive even though half the price of new stove. I write some review for their site and they put my reviews down. This answer I got from them ....(Parm, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!) Please do not buy their stoves. They are cheap products.
Reviewed Aug. 23, 2020
I purchased a Frigidaire stove about two years ago. I was in the hallway when I heard a really loud explosion. The oven door (tempered glass) just exploded all over my kitchen. I am thankful I was not in it at the time. There were no cracks in it or anything. It could have killed someone as the glass went all over the kitchen and into the hallway. I will never buy this product again.
Reviewed June 15, 2020
BUYER BEWARE. I purchased a 30" induction cooktop less than 6 weeks ago and the control board assembly has already failed. Getting a replacement part has been nearly impossible. First the contracted repair company did not order the part, and then when I called Frigidaire to get the part shipped to me the agent outright lied and said it would be expedited and it has yet to be shipped out. I could not be more displeased with their customer service and how they've handled this problem I've had with my BRAND NEW cooktop.
Reviewed May 18, 2020
I recently bought this mobile home and this oven was inside already. I registered it and I am in warranty. When I used for the first time I noticed something really weird. I tried to bake something in the oven and the top surface which is metal surface is getting hot and I mean that it's the same temperature we used to bake the food. Literally the top surface is getting so hot that I almost burned my hand and my wife the same. The front door of the oven also is getting very hot from the outside. It's very dangerous for my kids who can anytime burn themselves really bad. It is a very very dangerous product.
I talked with the support and they scheduled an technician to come. I asked them to replace the item with a newer model since this is discontinued. The technician came. He indeed realized and admitted that this is happening and he said. "I am sorry we can't do anything. You just have to keep your kids away from the oven." I believe that this is not professional answer and nobody would like to have an oven so dangerous and the only thing he did is giving us an advice to keep my kids away. So lock my kids somewhere in the house so they don't burn themselves?
After a lot of talking with the company that made the those mobile homes and they were talking with Frigidaire, they manage to make them accept to replace the product. When the truck came they brought me the exact same model and product. We asked the lady and she said that this is what the warehouse gave her. So these people don't care and they are not willing to help. I will talk with the mobile home company to get the money from the product back so I can go and buy another brand. I don't recommend this brand to anyone because they just don't care.
Reviewed March 16, 2020
I purchase my electric stove in June 2019... I was excited because I had had my other stove since I built my house... I do a lot of baking so it was time. First it seemed like the stove cooked at a hot temp. I called Frigidaire and they asked if I had it delivered or picked it up... Wanted to know if it had been calibrated... I told them I didn't know because I had a friend there...so they proceed to tell me how... I said "No.. You need to send someone out."
Someone came out and suppose to have calibrate it. However every time I bake a certain pie in the over the butter runs out to the bottom of the oven and smokes up my whole house terrible. It has every caught fire 3 times. I am at my wit's end on what to do. I tried baking less pies at the same time. My point of buying this oven was because it had 3 shelves and was a convection oven... What a waste. What else can be done??? When I am done baking I have butter running out of the front of my oven... WHY??? SOMETHING NEEDS TO BE DONE... This is terrible.
Reviewed March 7, 2020
We had a problem with our electricity usage and exactly it coincides with my purchase of Frigidaire induction range. I expected that the induction range will lower my electricity bill, however, it was the opposite. In order to find out that it’s not, I contacted their customer service and very unfortunately, they will not cover. She said it's not part of the warranty. They gave me a direct number, told me to call them and be charged for the service. How disappointing. Brand new range, 4-5 months, same months where my electricity surge four to five times higher, I wasn’t able to put myself at ease if it’s Frigidaire electric range that is causing it. I believe it's not, so I didn’t call, but still it's unsettled in my mind since this was not eliminated just because Frigidaire warranty will not cover it. I hope that they will make my case an exception and go ahead to check. Hope Frigidaire can do their best to satisfy their customers especially after sales services.
Reviewed Feb. 17, 2020
Why is it that Frigidaire calls every issue you have cosmetic? Just from reading reviews, I'm not the only one having issues. If you purchase a 600.00 range, you hope it will last more than 2 years. Extended warranties don't cover what you would expect either. Why sell a glass top stove that doesn't handle day to day use? Used my self cleaning mode for the first time and when I opened the oven, it was peeling. They said cosmetic!!!! Not a very good company to purchase from. Won't back their product. To beat it all I purchase a package deal with 2 more large appliances. The refrigerator started having issues right away. Wish I had my Kenmore back.
Reviewed Feb. 16, 2020
Brand new stove and about the 5th time using it had the glass to explode while I was standing in front of it cooking. Oven was baking fries for about 20 mins when it sounded like a bomb went off. The inside is full of glass.
Reviewed Feb. 3, 2020
I have a dual timer on this range meaning I can set two different times, this is an awesome feature, however you cannot hear the timer! I love this appliance BUT I would have never bought it had I heard the timer. They sent out repairman who clearly has dealt with this issue before. So if you are considering this appliance set the timer on the floor model. We call this the engine that cannot. Such a great product if only they would fix this problem with the dual timer!
Reviewed Jan. 24, 2020
My last Frigidaire stove was in great shape after 15 years. Except that the burners began to turn on randomly. Nearly burned my house down. It turned out there was a recall 6 months after my purchase. Frigidaire let me risk my family's life for 15 years. Frigidaire offered me a "rebate" toward a new purchase. Having cooked on induction before I chose induction. I purchased all new cast iron pots and pans to cook on. Frigidaire claims auto sizing of burners to match your pans. The graphic on the top even show three DISTINCT zones on each burner.
You will be SORRY to know that the ONLY element that works is the 4 or so inch diameter element.... unless you have a pan of the EXACT dimension to cause the larger zone to activate. I mean EXACT. I was just told by their tech that larger or smaller than design will not work at all. There is no actual sizing stated that I can find. I now own USELESS cast iron ware that can not evenly heat at all on the stove. I can not even deep fry as the only heated oil is directly over the small diameter element. A 9 inch indicated ring will not heat an 8.5 inch tangent to surface 10+ inch pan. DO not bother with the GARBAGE that Frigidaire sells. You will be sorry.
As to the oven... the idiots in engineering decided to place the heating coil in the BACK of the oven instead of bottom, defying thermodynamics and physics. The oven ONLY WORKS in a mode very similar to convection.... So if you want to bake a pizza forget it. IT will not work properly. In fact I get better pizza from my bbq! Baking bread worked great in the oven... as long as I bake my bread INSIDE one of my cast iron pots with the lid on so that the convection does not affect rise. Summation: Garbage functionally, poor engineering, useless auto-sizing and fraud upon its face in advertising. If anyone wants to make a class action I am in!
Reviewed Jan. 13, 2020
I purchased this stove brand new in a factory sealed perfect condition box, which I picked up at Lowes. For 2 and a half months the stove worked as it should. I woke up the other morning and the stove was making a humming sound and I realized that the oven was running even though the display said it was off. I hit the off button repeatedly, open and closed the door several times, and tried all the buttons. The oven wouldn't turn off. I had to unplug it. The oven actually heated my kitchen to 75 degrees on a 35 degree night and my heat was at 62. I'm lucky it didn't burn my house down! I called Frigidaire which was no help! I gave them my model and serial numbers, and was told that my stove was second hand from lowes. Which I know wasn't true. I shop at lowes daily! Being that I'm a contractor. This is the second frigidaire appliance in 3years that is junk and frigidaire won't stand behind their warranty. Shame on your company and CEO!
Reviewed Dec. 27, 2019
Bought the range 4/12/19 and within 3 months the black top on the largest burner has tiny pin marks that looks like are tiny holes. Now the next largest burner is getting the same marks around the edge. We called the Frigidaire customer Service # and were told that was considered cosmetic and was only covered for 1 month! Can you believe that...1 month. Well, last Frigidaire I'll ever own. I always buy Samsung and run. Don't even consider this brand.
Reviewed Dec. 23, 2019
We purchased a induction range. After using it for a week or so we notice scratches on the top stainless steel. When we opened the box there was a small scratch. This piece of stainless looks like a weak spot because of the location. It will be hard not to scratch it no matter how careful you are. Not very happy with this situation.
Reviewed Nov. 21, 2019
The refridgerator was the first product to go, the ice maker was repaired 5 times and they still could not get it right, after my last call they said sorry it is out of warranty! The stove/slide in range had an element burn out 2 months after the warranty was up and the manufacture said sorry that it is only guaranteed up to the year! I spent over 3600 on the 2 units and have learned a valuable lesson! I should have read other reviews!
Reviewed Nov. 21, 2019
Purchased a new range for my elderly mother in late October of 2018. It's been just over a year and the oven door handle came off in her hand when opening the door to check on food in the oven. With the door handle off in her hand, all of a sudden the entire door completely falls apart with the glass crashing to the floor. The handle is plastic with two coarse screws holding it which in my opinion were probably over torqued in the factory (stripped). The crazy thing is, these two screws hold the whole oven door together. This is definitely a horrible design, but more importantly a very dangerous flaw in safety and I would even go as far to say it's outright negligent to sell something with such a blatant safety issue.
Reading some of other consumers reviews has me also concerned for my mother's safety... especially the reviews I've read about regarding the cook-top turning on by itself. When people can die because of a company's lack of ethics then you have to wonder what the world is coming to. I'm replacing this junk as soon as possible with a company that makes products that they stand behind. Hopefully I can research and find such a company. Stay away from Frigidaire!
Reviewed Oct. 10, 2019
Started a bowl of oil for cooking. Range automatically goes to "P" setting which is VERY VERY high. Left the stove for just a few seconds and the oil burst into flames. Covered the pan to put the fire out.
Reviewed Sept. 28, 2019
This is the best looking pile of scrap metal you may ever buy. We first got this in december 2016. We were very happy with our purchase for 1 year. Of course right after the one year warranty ran out the motherboard faulted and no longer worked. We had it fixed for a few hundred dollars and Frigidaire was surprisingly good and paid for part but not labour. 11 months after that not even 1 year the motherboard blew again and this time they didn't want to take any responsibility for it. When talking to customer service they didn't seem to care, and when spoke to manager he was even worse borderline rude to my wife. We thought about fixing it and reselling it to someone else but unlike the frigidaire company I cant sell junk to people. I get it cheap stove but beware unless you want to replace every year or so. Avoid and run from this at all cost, be warned read the reviews and boycott frigidaire until they change how they do things.
Reviewed Aug. 16, 2019
A little over two years ago we purchased a Frigidaire electric range. Like other reviewers on this site we are experiencing the continuous beeping and the F11 error message. We arranged service through our local merchant and were informed it's going to be approximately $300 to fix the product that we paid $699 for. Outrageous! Never again will we purchase a Frigidaire product.
Reviewed July 30, 2019
I bought a Frigidaire oven range, model CGEF3039RF, in November 2016. In the first year, I had to get it fixed twice for the same problem. The range would start beeping and show error message F11. Immediately, the range had to be unplugged to stop the beeping and plugging it back in after a number of hours did not help. So, the oven and stovetop were unusable until repaired. The repairman said moisture was getting into the touchpad at the back of the stovetop. Like everyone else, we boil water and other wet things on the stove! The second time the repairman came, he replaced the touchpad. He also installed a filter to protect against power outages. Interestingly, he said that if the touchpad showed the F11 error message again, it would indicate the same problem and that it should be covered by the warranty.
Now, in July 2019, we got the same beeping and error message and had to once again unplug the range. Because we bought the range and the extended warranty from Sears, there is now no effective warranty from Sears. Yet, this range is clearly a lemon. Indications are that it will need the same repair and possible touchpad replacement, every year or two. Each time, we will be without a usable range for a week or two--the time it takes to get a repair person in to diagnose the problem, to order and receive the parts from Frigidaire/Electrolux, and a subsequent repair visit to install the new parts. And according to the appliance repair company, a touchpad costs roughly $200, and labour another few hundred dollars.
After a long, frustrating conversation with someone at Frigidaire, a senior manager offered me a discount of 50% on parts needed for this repair as a "goodwill gesture." She said that despite the same problem arising, the range was not covered by any warranty. She also suggested getting Frigidaire's extended warranty ($89/year--not sure if this includes parts) so I could save money on repairs! This is what is called throwing good money after bad. It seems that we can expect this oven range to crap out every year or two because the touchpad is so poorly designed that it crashes when damp. If we buy the extended warranty from Frigidaire, can we bill them for a couple of weeks' worth of take-out food every time we have to get the range fixed?!
Reviewed June 30, 2019
Just like at least two other listed experiences, the handle fell off our oven door. The handle doesn’t just open the door, it holds the door together and when it comes off everything comes apart! This is a handle design that never should have left the drawing board. The coarse thread screws only insert one or two threads into the plastic handle, assuring a very short lifespan. It is a particularly dangerous experience when you happen to be in the middle of baking something. Does this suggest a product recall or class action? This is not a cosmetic issue as one reviewer was told. This is an out and out hazard!
Reviewed June 27, 2019
My Frigidaire electric range shocked the daylights out of me and scared me so much I just want to throw it away. The callous attitude of a person named Melissa who claimed to be a corporate manager was another shock. I can not believe she simply didn't care what my experience was. It is still under warranty so they offered to replace the wire that shocked me. Like that would make me trust it again. Never did she even apologize for my frightful experience. I will replace with another brand out of my pocket and be finished with them forever. Btw, I own 2 refrigerators, a deep freezer, dishwasher, microwave and this range...all Frigidaire but never again will they make a cent from me. I strongly recommend any brand over Electrolux. They don't care.
Reviewed June 16, 2019
We have had 2 stoves in 40 years. We finally bought a replacement. Wanted a self cleaning electric stove with coils. Nothing fancy. Flat top doesn’t work for this family with 4 adults. Purchase was easy. Delivery was great. But now that I have it I wish I’d kept the old one with the broken handle, cracked window oven and lights that no longer worked. You can feel the quality just isn’t there. No plug outlets. Can’t keep any spices on top or they fall off when you walk by. Already a chip in the enamel. No light at top of stove which is ok as I have a fan above it with a light. Delivered on Wednesday and this is Sunday. So used it for most of 5 days. Wouldn’t buy it again. There has to be something better out there.
Reviewed June 2, 2019
So we had a GE double oven that came with the house and after 15 years it died... Control board. So we were going from white to stainless and liked the look of the "gallery" and bought it in 2015. So this year my wife started complaining about the oven temperature not seeming right and showed me that the setpoint did not match the thermometer she had inside the oven by 50 degrees. So we started researching and were told to re-calibrate the oven. This worked as far as adjusting the oven to match the setpoint but the oven still drifted down to 300 on a 350 setpoint. Top and bottom ovens behaved the same. So did more research and were told that, "Gee could be the thermocouple, the control board, the display control board."
And so we started replacing them and $400 later (parts only) the oven is even worse. The new Electrolux parts are no better than the ones we had. Of course the company we bought them through says they will not refund our money but they guarantee the parts. We said, "Fine send us all new parts", and they said they couldn't do that either. So we went to start looking for a new oven and found websites saying that our oven... that can't hold temperature +/- 20 degrees F is the No. 1 or No. 2 oven on the market. We will keep shopping to find some credible source of information. At this point it isn't about cost. We just want a good one that will last 15 years like the old GE did.
Reviewed May 26, 2019
I've had numerous problems with this stove since I purchased it in 2018. First, the burners keep turning off when I'm cooking. This makes it hard to cook stir fry and spaghetti dishes. My noodles always stick together because the burner keeps turning off during boiling. I now cook with all the burners on, so when one goes out, I move to one that is on. Can I turn this Off/On feature off? The other problem is shortly after I bought the stove. The handle on the oven door fell off. We tried to screw it back on, but the screw was so short and the hole was stripped. We rigged the handle the best we could. Overall, this stove is not a well designed product or a quality product. This is definitely a purchase I regret and since I don't have the budget to buy another stove, I'll have to live with this one.
Reviewed May 13, 2019
The oven heats hotter than the temperature would indicate making baking a "challenge" at the very least; my first attempt was a failure. When the oven is on, the stovetop gets hot & sometimes steams. The self-cleaning oven IS NOT! (and that's one of the main reasons I bought a new stove 2 years ago). I'm trying the clean cycle a second time in a row but I'm not hopeful.
Reviewed April 21, 2019
I love my new Frigidaire range. It's simple and easy to use. The coil elements heat up quickly. The bottom element in the oven has a cover so the heat is more even and no hot spots. I love the fan in the back, it keeps oven temperature even and cooks the food more quickly. It's easy to clean and I like the digital clock and timer. It's pretty simple, pretty basic and works well!
Reviewed April 16, 2019
We purchased a home that had this oven in it. The oven was brand new. After 9 months of use, there was an electrical smell and smoke coming from the back. The wires had BURNT through so they weren't even connected anymore. The appliance wires had been factory installed INCORRECTLY. There is a diagram to the left and in the user manual which shows what the 3 wire connection is supposed to look like. It is in color even. The wires were connected to the incorrect positions in 4 places.
I called Frigidaire. They said the warranty is non-transferable. We didn't purchase the unit so it is no longer under warranty. In addition, we would have to pay an out of pocket expense to get a verified technician to come out and diagnose it. Then, if he found that the oven was the problem (and it wasn't anything we did on a factory installed part??), Frigidaire would pay for 50% of the replacement parts. Not even the labor to replace the parts.
This was a 9 month old $750 oven. If I hadn't been in the kitchen, I honestly think something would have caught on fire. I had turned my back to it to cut a vegetable and by the time I turned around, there was electrical smoke everywhere. After quickly turning the oven off, we had to open the windows to get the smell and smoke out.
This is horrible customer service. I even spoke with a corporate supervisor named Larry. He was nice enough - but Frigidaire cannot honestly think it's okay to sell defective ranges and then not replace them or refund them. In actuality, I'm thankful I'm not getting another Frigidaire. I'd rather not burn down my house. Do yourself a favor and do not buy a Frigidaire appliance. Take my word for it.
Reviewed April 7, 2019
This is the most bizarre experience ever. We didn’t even know this was possible. Our very nice flat top Frigidaire Gallery stove top literally turned itself on!!! Model #CGES3065PWA AND serial #AF40500344. Only 4 years old. We have never had a problem with it. The 2 left burners actually turned on high!! We could not turn them off and had to actually unplug the stove from the wall. We were so very fortunate to have been home and I can’t tell you how many times we have left things on top of the stove and left for the day. This piece of crap is headed for the scrap yard and I will be having a very serious talk with Frigidaire and the news station tomorrow. Upon researching this apparently it has happened hundreds of times before!! Makes me sick to think what would have happened if it was middle of the night or nobody was home. Signed a very angry consumer!
Reviewed March 26, 2019
The Frigidaire that I have is actually over 12 years old. It's an electric stove. I really don't care for electric stoves however does a great job. It's beginning to see its last days but it has served me well.
Reviewed March 11, 2019
I purchased a gallery electric stove. The first self clean (and the last) left my glass doors (that had been clean and clear) very dirty and full of grease spots. This was a surprise as the oven really only had a spill on the bottom that I had wiped down first per instructions in the manual and the spill wasn't grease, it was a milk spill from scalloped potatoes. So, we took the door apart, cleaned in between the glass which I assure you is a great pain to do. I decided right then and there I would never use that self clean again. And I haven't.
Fast forward to last week. Used a pizza peel to place pizza on pizza stone (only been doing that for a few months but had the hang of it pretty well). A little too much flour and the next thing I know the glass (where I can't get to) is streaked again (seems like from the flour). Noticed the gasket is loose. Probably always was. The stove top is impossible to clean, (yes I clean it with each use) the storage door is loose and difficult to use. Have had Kenmore and Maytag no issues. Customer service is well-trained by corporate to be completely useless. The shareholders count their money and buy Maytag.
Save your energy and time, they have no intention of standing behind their products. I was told it's just cosmetic to have the glass door be filmy and dirty. I explained to the associate that the purpose for the glass door is to see into the oven to check on how things are cooking, that's why they have a glass door, and if the glass door prevents you from seeing into the oven it defeats the purpose of the glass door. He seemed to lack an understanding of what that actually meant. DON'T BUY FRIGIDAIRE!!
Reviewed Feb. 16, 2019
I loved the induction range until it died after 13 months since purchase, just a month out of warranty. The range continually beeped even when off and the oven would not work at all. I had a Fridigaire certified service person out only to tell me it would $900 in parts to repair plus the cost of labor. That is almost as much as the range. When I called Frigidaire customer service after a 55-minute wait, I was told there was nothing they could do. The customer service was appalling and extremely frustrating. I will never purchase another product from them or recommend one. An awful experience. AAA Appliance, the store we purchased the range from, also was of no help. They did not want to call Frigidaire because they said their service was awful. Perhaps they should not sell their products.
Reviewed Jan. 16, 2019
STAY AWAY from Frigidaire appliances. My oven is not even 3 years old, and it has already burnt out and is completely useless to the point it is $500 just to fix. I've been told by the company that this is not normal, but they still aren't willing to fix my oven because it is out of warranty. I will NEVER purchase another Frigidaire product for as long as I live. Anything else is better than Frigidaire.
Reviewed Jan. 14, 2019
Self-cleaning range model number B48148F I purchased in June 2018 and used the oven for the first time at Thanksgiving and had a spillover. Ran the the self cleaning feature and it looks as if baked the enamel off the bottom of the stove where the spill over was. I have had self-cleaning ovens since they came out and have never had this type of a problem. They said it was caused by the spill over. I believe it is a defective product and they will not replace or warranty it. They told me I would have to pay to have it looked at and evaluated. I also purchased an extended warranty. How are these companies getting away without standing behind their product. There needs to be more control of them. These appliances are not cheap. Who can I contact to file a complaint?
Reviewed Nov. 3, 2018
You can turn the oven without knowing it. Knobs spins freely. Stovetop takes a long time to heat up and not consistent. Bad, fan already wobbling with noise on convection. Had it one year. Would not buy ever again. Don’t buy LG either. They were bought out by Whirlpool, Frigidaire, and now all the stove companies are a monopoly, can send out products that techs can’t fix. Don’t test products on consumers. Make sure they work first. Just give me a product that lives up to the price I pay. Next time I’ll check Craigslist so I can expect crap, and spend 50 bucks. I had a better USED oven before this. Very sad.
Reviewed Oct. 18, 2018
I would advise AGAINST purchasing any Frigidaire product, especially stoves. After several months of attempting to locate door hinges for our 2007 Frigidaire oven and spending money to have a Frigidaire recommended technician assess and search for replacement hinges, we now must rip out a perfectly good oven and purchase another...all because Frigidaire does not support their products. Most disappointing and ridiculous.
Reviewed Oct. 15, 2018
I used the self clean for the first time after 3 months of owning this wall double oven. It wasn't terribly dirty. There were no spots between the double glass window before cleaning. After cleaning it was full of dark brown spots. You cannot get to them to clean unless you detach the door, take the glass apart, clean it, and reinstall the door. Frigidaire tells me I should hire someone to do this if I'm not technically inclined! So now the door is stained in an area I cannot get to, and it's my tough luck, and it's only 3 months old. It's not covered under warranty because it's cosmetic.
I've owned ovens for 40 years and have never heard of this! What a poor design... and what caused this? The rep told me there could be 101 reasons. But he could only come up with I must have sprayed something on the door and the spray fell into the vent and got burned on when I used the self clean. POOR POOR POOR DESIGN or whatever! This is ridiculous for an item you pay so much money for - don't use the self clean if you do buy this oven!
Reviewed Oct. 13, 2018
Today my stove turned on itself, and started heating up. I had to pull the plug out. Fortunately I was at home to notice this and unplug it. Otherwise my house would be at fire. PLEASE STAY AWAY FROM THIS BRAND. FIRE HAZARD.
Reviewed Oct. 1, 2018
After using the self clean for the 1st time {it was not very dirty, only a couple of spots spilled on the oven floor} I noticed what I thought was food that had not cleaned up so I did the cycle again. Still the same? I looked closer and the oven floor is crazed! I have an extended warranty from Leon's... will not cover it because they say it is cosmetic, call the manufacturer they said the same thing. This is obviously a defect. As time goes on it will get worse every time I clean it. I have only had it for a year. Poor quality... I have had other brands in the past and have never seen this before.
Reviewed Sept. 7, 2018
Large burner on cooktop randomly turns on by itself. EXTREME FIRE HAZARD! Frigidaire has recalls on many of its similar products and when I called to find out where I could get the work done, I was informed that not every model is included in the recall, despite having the same issue. The customer service representative sounded relieved my stove wasn’t included and could give me a list of part numbers I need to buy to repair it. Do people DIE because their houses burn down around their ears? This burner is now turning on at least 20 times a day! How does Frigidaire execs sleep at night not taking responsibility for their problems? Won’t buy another.
Reviewed Aug. 31, 2018
Have a Electrolux Frigidaire Gallery Series Electric Oven, purchased in November 2014. It is less than 4 years old. Model # FGEF3032MFH. 5.7 cu.foot capacity. 47 inches in height, self cleaning, stainless steel. During baking cookies at 350 degrees F, the front glass window literally exploded, little pieces of glass flew out 3-4 feet across the kitchen, ricocheted off lower cabinets. Extremely loud shattering glass noise. I have two young children, and THANK GOD nobody was in the kitchen when this happened. The glass was most likely flying out right at their eye level. I was in the adjacent family room and heard everything. Extremely dangerous situation. Again, this is an Electric Range. (Not Gas!) Called Electrolux, they offered minimal assistance as the unit was past the 1-year manufacturer's warranty. They offered to pay half the cost of replacement glass, and offered no help to diagnose why this extremely dangerous event happened.
I'm furious at the nonchalant treatment from Electrolux. Electrolux recommended a service company; I called the service company, the service company strongly recommended just getting a new unit as cost of service call was $95 and most likely any labor and parts are typically several hundred dollars. Replacing the glass would do nothing to diagnose why this happened. Several news stations around the country have reported on similar events. Was shocked to when Electrolux customer service department informed me they "never heard of this happening." This is such a huge safety concern. People's lives could literally be in danger from this happening. It makes me sick to my stomach to think my children could have been in the kitchen when this happened. And even sicker to learn that Electrolux offered almost no help whatsoever.
Reviewed Aug. 6, 2018
This stove was very bad the day I bring home specially the oven is bad. The door falling apart. You can't tie the bolt and can't even buy the same bolt, between the glasses on oven all the liquid drips inside. No way to clean. It is a waste of money. Don't buy it.
Reviewed July 19, 2018
I purchased a new Frigidaire electric stove on 02-12-2018 for a 72 year old woman to use. The oven was used to hold pans only, the heat was never used. On 06-28-2018 the oven handle came off and the oven panel with glass fell on the floor. I could see the stripped screw holes in the handle. Frigidaire said this was a cosmetic problem which are under warranty for the first two months only. BEWARE OF THE FRIGIDAIRE WARRANTY.
Reviewed June 29, 2018
I purchased a frigidaire stove 2 years ago, June 2016. The stove just shorted out (sparks and all!) and is now fried. Customer service is useless and won't return phone calls as promised. I will never buy one of their products again.
Reviewed June 23, 2018
THIS STOVE COULD KILL YOUR FAMILY! Frigidaire Gallery. Model LGEF3057LFB. In October/2017 this stove caught fire and burned our kitchen and the soot damage ruined the entire inside of our house and many of our possessions. We were in temporary housing for 5 months. We had purchased house earlier in 2017 and previous homeowner (who was moving to assisted living) had bragged that the stove was new 'several years ago' when she had remodeled the kitchen, but it had NEVER BEEN USED, since she used her microwave and toaster oven exclusively. And it looked like new; oven was showroom clean.
I have had a self cleaning oven before and always cleaned it when we went to bed; turning on the exhaust fan to suck out the smell. THANK GOD this house did not have an exterior exhaust fan (only recirculating) or we would have been in bed and possibly died! Knowing that the smell would be horrible, and because I suffer from COPD and cannot be exposed to the fumes, I turned on the self-clean feature and it seemed to be working, so I left the house! An hour or so later, I get a call from a neighbor that MY HOUSE WAS ON FIRE! Our insurance company (Farmers) has been GREAT, but they say Frigidaire would not accept responsibility because - get this - I had left the stove unattended. Yep. So a word of warning: If you buy a house, or rent, research info on the appliances you are stuck with. If I had purchased a stove I would have thoroughly researched it - and the reviews on this site would have scared the ** out of me!
Reviewed May 25, 2018
Lousy design and customer support. Seriously, plastic handle held to oven door by coarse thread screws. Customer support is on par with what I would expect from cable and internet providers. This is a serious hazard and the Company takes the “Gone With The Wind” attitude — “Frankly Scarlett I don’t give a damn!”
Reviewed May 18, 2018
This Frigidaire stove is a fire hazard!! I've already had to replace the element once although nothing caught fire that time. Today the element blew up and the oven was shooting Sparks everywhere and would have caught my kitchen on fire if I'd not been in the room to see and here it! I had only just cut it on to preheat and seconds later Sparks are flying out of the oven door! This is the worst stove and it is a danger, it should be recalled. Not to mention the eyes that have been overheating and take entirely too long to cool back down. Two thumbs down!!
Reviewed April 30, 2018
My Home came with Frigidaire appliances, I've used my stove for 3 months and it has bubbles on it and they will not replace it! They say it's cosmetic and warranty will not cover it! !That's totally ridiculous! It should last longer than that, I've seen 15 Year old ones that don't have that. They should stand behind this.
Reviewed April 16, 2018
Bought this stove in Dec 2017 and since then when I use the oven there is this burning smell that is worse than a chemical factory. They sent a service tech in Feb but all of them have said this is normal and it should take 1 to 2 hours for the inside coating to burn out. 20 hours + multiple self clean cycles later I still have the smell. Yesterday I had wheezing and shallow breath because I did a self clean for 3 hours, and happened to be in the house. Horrible product. Next time do you burn in process in the factory and don't treat consumers like your lab rats! I am going to do 1 more self clean and if it doesn't clear up, I am going to the BBB. Also, Frigidaire does not want you to know this. I published this same review on their website and it was removed. It was honest and warns other consumers, but they don't want you to know this. After all, the CEO probably wants to buy a yacht this weekend, and he wouldn't want my review to slow down business.
Reviewed April 3, 2018
Frigidaire Professional Series appliances. Bad quality products. 4 years old and ready for the scrap yard. INDUCTION TOP OVEN. I will tell you that the Canadian Tire $25.00 electric burner does not belong, yet this is how we have been cooking for 6 months. We have 2 of these and compared to the Frigidaire Induction top, these things work great. Without warning or incident, we experienced an error on the Induction cooktop. We come to find out that the issue is the right side induction board that needs to be changed.
After 6 months of our Canadian Tire burner units, it was time to get this fixed. The cost is $850.00 plus installation. So we suck it up and get the part installed only to find out that the controller board is not compatible and in order for the first $850.00 board to work we are held ransom for yet another $550.00 plus installation for the compatible controller board. ARE YOU OUT OF YOUR MIND? Does Frigidaire think it is okay to screw the consumer over so bad that you take to consumer affairs so that someone else does not make the same mistake we did in selecting Frigidaire for our appliances of choice. I will NEVER buy a FRIGIDAIRE product again... the products are to fail by design.
FRIDGE. We purchased a fridge and after just 2 years, the ice maker on the door broke. It was not working. I took a look at it myself to see what the problem was. It was leaking all over the floor and once I looked at it, I realized that the water cycled to fill the tray over and over and filled and froze the entire ice auger. Once I thawed it all out and looked closer, it was a simple issue. A crack in the ice cube tray. So I set out to find a new part... Frigidaire does not sell that part separately. The part is literally worth $1.00 BUT you have to buy the entire unit for $350.00.
Needless to say, as a consumer I was upset, but also refused to pay $350.00 for a plastic ice cube tray. On that same fridge, the lower freezer drawer does not close properly and does not always make the seal. When the seal is not made, it creates a lot of frost and condensation in the freezer. The workaround to get the drawer back on track and closing properly is a quick side jerk while the drawer is open and it should sound like you're ripping the drawer off. Believe it or not, it realigns the plastic rack and pinion and the drawer seals once again. The drawer will track properly for a month or two and then without incident, the drawer will not be sealing again. Time for the Fridigaire side jerk realignment move. We are absolutely disappointed with the quality of the Frigidaire products. We would not recommend them to anyone... The quality is terrible. In case anyone is interested email me.
Reviewed March 15, 2018
I purchased my induction range through Home Depot 2/24/18. When it was installed, I turned on one of the burners and cold air starts blowing at me from the front of the range. Went back to the Home Depot. No one there knew anything about cold air coming out. They had a technician come out and he said that’s the design. I can’t change the amount of air that comes out. It’s needed to cool the magnets and electronics. Nowhere in the description or in the online video does it say you’ll be blasted with cold air the entire time the cooktop is in operation. If I knew this beforehand I never would have purchased it. The technician said that Frigidaire won’t exchange it and now the Depot says the same! I’m not a happy camper. I’m not asking for a refund just replace the induction cooktop with a plain glass cooktop if they don’t want to replace the whole range. It’s brand new!
Reviewed Feb. 25, 2018
Bought the Frigidaire Gallery oven, it has been the worse oven I’ve ever used! Everything burns, and I’m a home cook and retired caterer. Uneven baking, cannot cook anything for my family! I’ve called customer service 3 times, and they told me to lower cooking temp by 25 degrees, and still everything burns or is unevenly cooked. Also lots of smoking if oven is above 375. I’m devastated, and can’t afford a new oven. Will never buy Frigidaire again!
Reviewed Jan. 12, 2018
I purchase my home on or about May 2017 in Las Vegas Nevada. It came with a Frigidaire electrical stove model number FGES3045KBA and while I was cooking last night the right front burner exploded under my pot causing an extremely loud sound. A piece came out hitting fortunately encrusting itself under the pot luckily. As the rest of the right side was cracked! I just finished talking to Note id ** on the phone. She said she was the person in charge on making decisions as if the product replaced or not. She offer 20 percent on parts stating that that was the best and only solution available over not only defective product but an extreme DANGEROUS PRODUCT. BE AWARE OF their products.
Reviewed Jan. 5, 2018
We purchased a Frigidaire double wall oven in 2013. Recently used the self clean feature only to find the floor or bottom of the top oven had a slit or crack exposing the coil below. I called the Frigidaire Mfg. and have to say the first Rep was very helpful... My return call to add information met me with a rude, inconsiderate, arrogant corporate supervisor by the name of Shanell. This Rep was unwilling to admit the self clean feature was the cause of the now defective oven after 4 years of ownership. Insisted I would need to pay for a new oven because the oven "liner" is no longer available. Said I would need a service call at my expense. Whom I did call and he felt he would tell me the same thing (liner discontinued) if he made the service call but charge for the call. Very poor customer service from my perspective. She indicated there was nowhere else to take my complaint. Totally disgusted!!!
Reviewed Dec. 20, 2017
Numerous problems with this unit (Frigidaire Electric Range PLEFMZ99CD), Spent over $500 on repairs and still has issues. The latest one is 2 of the burners will come on automatically without even turning the Range on. This is definitely is a fire hazard. You can be away from your home and the burners will automatically come on. Numerous calls to Frigidaire and no help from them at all. Be aware of buying Frigidaire product.
Reviewed Dec. 11, 2017
Customer service - There is none!!! They sent a technician after I complained about a stain UNDER the glass cooktop on a brand new stove. The technician agreed and supposedly sent in a report. After MANY unanswered calls and promises, a different tech sent in a report negating what the first tech told me. He wasn't even here - never looked at my stove. Looked them up on BBB and they got an F!! Told Frigidaire and they did nothing about it. They still use an F rated technician for their products. UNBELIEVABLE. Needless to say I'm stuck with this but I certainly wont buy another Frigidaire product and of course, have told all my friends and even acquaintances. That's what they think of their customers... trusting an unreliable source to maintain their appliances!
Reviewed Dec. 10, 2017
This is the worst range (Frigidaire FGES3065PF) I've ever owned. Spews smoke whenever convection is on. Cooktop always looks dirty and is difficult to clean. On my previous KitchenAid convection range this was never a problem after 16 years. This cooktop is already scratched after a year. Cooking in the oven may as well be an unvented wood stove. Have to open all windows while using it. Consider taking up smoking. Less impact.
Reviewed Dec. 6, 2017
I have never had to call a company to use a warranty and now I know why everyone says it’s not worth the trouble. This started early October 2017, I was using my barely 8 month old glass stove top (Frigidaire LFEF3017LBD) when there was a loud pop and then a cracking sound. I looked at my kids, they looked at me, and then I looked at my cooktop. I walked over and lifted a saucepan, and sure enough there was a huge crack in the glass. I had never seen a glass cooktop crack from cooking on it. Dropping something on it, sure because that is what you think when someone says their glass top cracked. Now I know differently. I instantly called Lowe’s who gave me the number to Frigidaire and said that it was still under the manufacturer’s warranty and they will have it fixed right away. I was so excited but now I have to laugh at my own naivety. Sure, the customer service was nice when I called and instantly set up a repairman to come out.
So I waited through the weekend, waited the entire Monday for someone, anyone to show up. No one did. Called Frigidaire back, couldn’t get through because their phones were down due to “training.” Ugh. So I waited another day, called and they apologized and set up another service date a week later with a different repairman. Waited and waited, not using the stove because I wanted the repairman to see exactly what it looked like when it broke, so we were relegated to microwave stuff and sandwiches, didn’t want to use the oven in case that could cause further damage. I know it most likely wouldn’t but I was in a weird predicament and didn’t want to make anything worse, just in case.
So my new appointment came up and once again, no one showed up! Called Frigidaire, after calling the repairman - who told me there was no record of any service order from Frigidaire - and told them what I was told, so they called them themselves as I waited on hold, then was told that Frigidaire was not going about setting up a service order properly. Ugh. So, they apparently set it up correctly, but after a few more days and a repairman not showing up again, the repair company said they still had not received ANYTHING from Frigidaire. Called back, said well let’s see if this works? Seriously? What kind of company can not follow simple directions to properly set up a service call?
Two days later, a repairman called to see if he could come out - the repairman from the very first call I made who didn’t show up because Frigidaire called and cancelled the service call that Monday morning, are you freaking kidding me? So he comes out checks out my stove, he can clearly see the glass is cracked from underneath not from the cooking service, he can also see that the coils are NOT centered where they should be. He tells me that they will mostly claim I caused the damage since they never actually fix anything just say they will and then he is out the money for the part! What!?! He explains he will have to wait to get the money to do the repair before he will order the part since they are known to NOT pay for the repair work.
After waiting over a month I get a call from my repairman and says they need pictures for their technicians to give him an answer. I quickly go and take as many pictures as I can, showing the offset coils and the crack. A day later I get a call and say my claim was denied because the technician said it was caused by something dropped on it!!! I’m so mad I could spit! I then went and called Frigidaire and guess what? Another “training day” and no customer service or help of any kind! I go online and try to message them through their Facebook page, was answered by a “chat bot!” So mad. I called this morning and was told they would not send out for a second opinion because THEIR technician said he would give the same no to the repair!
I’m so angry that a company who says they pride themselves on great products and customer service has called me a liar and since I have no video of me cooking that night (who would?), I have no proof that I’m telling the truth! I know some people call in fake repairs and stuff, but why are the honest consumers penalized for that? What kind of company doesn’t back up their product? What kind of company tells their customer that they are a liar and it couldn’t be their faulty craftsmanship but by you doing something wrong? I hope this helps someone to choose a different product to buy. If anyone has advice to help me that would be appreciated.
Reviewed Nov. 23, 2017
In Dec, 2007 I purchased a Frigidaire Prof. Series Electric Range, in looking back at this I'm finding it was one of the biggest "purchase" mistakes I have ever made!! In 2009 I received a recall notice regarding the cooktop burners failing to turn off, after being switched off! A couple wks ago I had used the self clean feature and was wiping out the bottom of the stove afterwards when I noticed "holes" in the bottom of the oven under the racks! I wasn't sure that's what it was, but later on when I had the oven on, I noticed the "red" from the heat element showing thru the holes!!!
I immediately emailed Frigidaire, and tried to get thru to them about the holes in the oven, and they just weren't getting it!! She kept talking about the rust in the bottom and was not acknowledging the "holes"! She told me I could purchase a new piece for the oven; bu