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Frigidaire Electric Ranges Reviews
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Our tenant heard a loud boom sounds like a gunshot but found out our Frigidaire electric range just shattered. There is a lot of people who experience it and Frigidaire cannot doing anything about it! My oven is only 3 and 1/2 years old.
Please do not buy Frigidaire products!! I purchased Frigidaire oven/microwave combo unit in October 2021 for $2300 and after 1 year warranty expired. This unit stopped working due to faulty Magnetron in the microwave which caused a hole in the cavity. I asked Frigidaire authorized repair company to come out and they said that this unit can not be repaired. I spent $2300 for this unit to fail just after 1 year. I contacted Frigidaire and they offered 10% rebate towards a new unit purchase. This company is bad and they refuse to back their products. Please stay away from Frigidaire!!!!
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Have you ever seen a 50 year-old oven still working and has the enamel coating intact? Well, I have. That is why I was so shocked that after six years my new (to me) electric oven was rusting on the bottom (just above the heating element). This means, to me, that they don't make the coating heat proof enough. I don't use the oven that much, have kept it wiped clean with a damp cloth, and only used the self clean option once. This was the first new oven I have every purchased and it was not cheap. I am angry and saddened that Frigidaire put out such an inferior product and I will never purchase a Frigidaire again.
I received a slide in Frigidaire range for Christmas 2022. I said I wanted Frigidaire specifically because I own 3 kitchen appliances since 2005! Never a problem. I only got a new stove cause I dropped a bowl on my glass top and cracked it. First range was bought in November for my December surprise. Well bent and gaps and heating issues. Lowe’s was nice enough to exchange. Received 2nd one, no bends or gaps, however, horrible heating issues. Heats too hot. Then after 20 mins the temp drops to low. I can’t bake anything!!! The outside is dark brown and inside is raw on a toothpick! We are in the process of videoing and sending our complaints to Frigidaire. I guess it’s true, they don’t make things like they used to. By the way, the slide in range was $1099.00. In no way is this Range worth a penny!
I recently purchased a Frigidaire 4 piece kitchen appliance order from Home Depot, unfortunately for me I purchased the appliances before my kitchen was completed, long story short, after the stove was installed the stove top didn’t work, I called Home Depot and they couldn’t do anything about it since you have to report a problem within 48 of delivery, I called Frigidaire and 5 days later a technician came out to look at it, just so happens the wiring harnesses under the stovetop was damaged due to manufacturer, technician ordered the parts and now have to wait another week for technicians from A&E to come replace the parts. (There were 2 parts technician ordered. 1 came today and other 1 isn’t coming in till after the technician was supposed to come back).
I’ve been without a stovetop for over 2 weeks and I just think it's unbelievable that this stove couldn’t be replaced. They say because it’s repairable, sure it’s repairable but to make the consumer wait over 2 weeks for it to be repaired is incomprehensible. Will never buy appliances from Home Depot and and if I ever buy another appliance it won’t be a Frigidaire brand. So thumbs down to Home Depot and Frigidaire.
No one was in the room at the time when this happened except for myself hand washing bottles when the oven door smashed itself out in the front. Glass everywhere. I have a 10 month old and a 5 year old in a different room. The company won't replace their mistake. Don't buy. Keep your family safe.
The way you can tell about how good a company is how they handle issues that come up. I understand that things can happen. But a reasonable company would resolve those issues fairly. That is not the case here. My 84 year old mom who is an outstanding cook finally got her dream kitchen and decided to put it a Frigidaire wall oven. Within a few months the lining of the range began to peel off, not just a few flakes, the entire lining. After numerous calls over months a service repair man requested by Frigidaire came out and said it was not repairable and needed to be replaced.
Several more phone later and they could not locate the report that was sent in by the service man. So many excuses. "The system was down" said Ethan multiple times we called. Then they couldn't locate the report. Another month later November 1, 2022 Anne ** says she finally found report and we could move forward with replacement. An email would confirm this. It never came. November 16, Dequan said he couldn't find any report. He said to contact Tech Line. November 22, 2022 spoke with Jeff who said none of this was covered by warranty. That it was just cosmetic. He said "it still works doesn't it?" When asked to speak with a supervisor he said no, there was nothing they could do. Called back to get a different representative and they said a supervisor would call back. Guess what....still no call.
BTW, the service company said they emailed all the information multiple times to Frigidaire each time they said it was lost. So this is how they treat you. They got my mom's money so no one cares. Ethan, Anne **, Dequan, and Jeff don't care, it's not their mom. Can't even get to a supervisor or a return call. Frigidaire is worse than Comcast and that is saying a lot. Horrible product and worse customer service.
First range was delivered damaged. Second one doesn’t work properly (smokes, turns off during cooking) and I have been dealing with them for 2 months trying to get it fixed. The supervisors hang up on you. They don’t even know how to do their jobs. I will never buy a Frigidaire appliance of any kind ever again based on the lack of customer service.
Bought the Frigidaire smooth top electric range in white a year and a half ago. The white glass door gets too hot and/or the quality of the material used on the door does not hold up to the heat. I started to get ugly brown burn marks on the outer part of the oven door and right under the left stove knob where the steam vent is located. The outside of the door gets unusually hot, and the burn marks get darker and darker. Also, the on light will not turn off so my oven/stove always looks on, and I must feel for the heat to make sure it is truly off.
Lastly, a few days ago, the oven handle completely fell off. I can't tell if the heat compromised its integrity or if the plastic is just too cheap and the screw eventually wore it down. We have been very gentle on the stove. These issues are potentially very dangerous and very disappointing of Frigidaire after only a year and a half of gentle use. Customer service only schooled me on how I don't deserve any compensation because I did not buy the extended warranty. They couldn't have cared less about the safety issues.
The oven on my Frigidaire stove exploded. I had just turned it on (5min) if that. Glass went everywhere and it threw glass everywhere in my kitchen including all over me. I called customer service and the man took some information and transferred me to a vet RUDE woman who said my stove was not registered. I told her my mother had purchased it for me as a gift less than a year ago. She said I need to contact a repair service. I said, "Is it still under warranty?" She said NO and hung up. I didn’t get to do their call survey as I requested either due to the disconnect. I went to review them on their website and it won’t let you review. So, I did a search for their physical address and filed a complaint in BBB. Do not buy any of their products.
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