Consumer Complaints and Reviews
This range was the worst buying experience. Plain and simply put. The cooktop works, but the oven has never worked... period. I had a repair service come out 3 times to try and troubleshoot the reason why it would cut off after exactly 40 minutes of cooking in the oven. It always presented an F20 error code. They replaced the motherboard two times and it still would not work. The repair company told me that I would have to start replacing each knob electronic control until the one causing the problem was found. They told me that I would have too much money into the repair, and I was better off just going and buying a new range. I never used the oven. I have a brand new in appearance range, that I cannot even give away at this point. It cost me around 1400.00, and now I get to go and buy another range.
Standing at Lowe's looking at great sale price on this range. Decided to check out reviews. Look at me... Walking away. Thanks to all who took the time to share their bad experience with this product.
The Frigidaire electronic board for the flat top ovens is not well made. I have had problems with the electronic board since I purchased it. Every time I boil something the steam affects the board and does not display for an hour, this last time it permanently shut down. Frigidaire was no help because the oven was a year old and their answer was to buy a $200 extended warranty. If buying Frigidaire ovens, don't boil anything that creates steam or buy the manual stove without electronics.
Frigidaire induction cooktop has cracked from left to right. Replacement cost $300 + Service. 2 hours after using the range we heard a loud bang in the kitchen and at the time could not find out where the noise came from. The next day when we went to use the cooktop we discovered that the top had cracked. Nothing had been dropped on the surface and we were very careful wiping the surface after cooking. The Electric range was purchased October 07 2015. Only 19 months old and for the price we paid we are very disappointed. When we first had the unit delivered we had to get a repair done on it as the fans were vibrating. I will never buy another item from Frigidaire again.
2 new digital control baking display circuit boards in 2 years. Absolutely the worst appliance that I have purchased in my life. Frigidaire as a company knows that they have an engineering problem with poor circuit board quality and durability but prefers to just give lip service when the part is $300 plus each time. Run from any Frigidaire appliance when you hear the name, I will. Never will I purchase any appliance with a Frigidaire label attached... Thanks for your very poor quality product and excuses that represent horrendous customer service! Nightmare appliance that has caused our family much hassle with time, repair and excessive part cost. Be advised folks - NEVER FRIGIDAIRE, even if someone gives it to you...
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Can't recommend Frigidaire. Oven has been a problem several times, usually control panel issue (replaced twice). Think I'll just get regular old analog controlled stuff from now on. Digital controls not robust, weak, poorly made, expensive to replace. Warranties lousy.
Bought my electric range a few years ago. Got a great deal on a discontinued model. Love the ceramic top -- easy to clean, although it no longer looks just like new. Stove top and oven work fine and I do a lot of cooking and baking. It's simple to use. Don't like appliances with too many features that make them complicated to operate. Must hold the temperature well because baked goods always get done in the amount of time recommended in the recipe. Love that it's white too. Looks so nice and bright.
Bought a new Frigidaire Gallery Electric Range through Sears. The top on the front side was held down by one screw partially stuck in at an angle with only the tip of the screw barely holding. 4 of 5 screws were missing. Contacted customer service and they requested photos. Got a reply back saying the supervisor had reviewed it and determined it was a "use and care issue" and not their problem. Unbelievable! Wrote back with more details and asked that they consider this again. Nothing! This was obviously an assembly line/quality inspection issue. Do you really want to buy Electrolux products?
Purchased this Frigidaire CFEF3018LW in October 2016 from Sears (where it was on sale). Having checked out several brands, decided this was best value for my needs. It offered a 53" self-cleaning oven with large window view. Stove top featured two 6" elements, another which converts to either 6" or 9", and a large 12" element. The 12" element is great for a regular frying pan, wok, or a large pot. Have had very satisfactory cooking results from both stove top and oven. Homemade bread, pies & cakes turn out evenly baked and browned. I am overall quite satisfied with this purchase.
This is the worse stove I've ever had. The computer always comes apart. You can't get the top to come up to clean. The burners are always plugged. The oven doesn't heat evenly. I don't like this stove.
Wow, so many similar stories here. Please call the consumer product safety commission and file reports to get this company reprimanded and these fire hazards addressed with a recall. Call 800-638-2772 or go to www.saferproducts.gov. My report number is **, but there were no others filed for the issue with these cooktops. The $1500 flat surface Frigidaire Professional Series cooktop caught fire after 6 yrs. This was the second issue we had with it. The first cost us 150 to fix, and is similar to what other people mentioned... burner powered up on its own and wouldn't shut down. We threw it out after the fire -- who wouldn't? The Frigidaire Professional Series wall oven has had a $400 repair twice, same repair. The repairman claims it's a bad design, only susceptible to Frigidaire wall ovens. Frigidaire offers no help.
I will never buy a product from this company or its subsidiaries again. We are praying the refrigerator holds out, also a Frigidaire Pro product. It has had issues with the water dispenser not working, but shutting it down and turning it back on seems to clear the problem. This has happened twice in the past few months. Keeping my fingers crossed!
Purchased stove 3/14, flat top, black. After just two years the black paint started to come off of the back control panel. This was with very minimal use, (one person) and following all cleaning instructions. I contacted Frigidaire to get a replacement panel. Originally told I had to pay full price. Finally reduced to 10% off. But I refused offer as I felt they should replace the part at no cost to me as I still had to pay to have the replacement part installed. And also because customer service rep told me that this was a known engineering problem.
We purchase our slide in Gallery range almost 3 years ago. It was a good model and cost a fair amount of money. We had just remodeled our kitchen so decided to splurge. The oven racks have been collapsing when we put a pan on them. This happened again just before Christmas and caused an oven fire. Frigidaire would do nothing. I was told to call a service person. After one year there is no coverage. I would not recommend any Frigidaire product.
I own a 2004 Frigidaire slide in duel fuel stove. The model # is PLCS389DCB. I had used the stove the night before and turned it off after use. I woke up in the am to find the stove warm with the fan running. The stove controls were off. The only way to turn it off was to flip the breaker. I tried several times to turn the breaker back on but it heats and the fan runs. I think the product should be recalled. I'd worry about a house fire.
Three years ago I remodeled my kitchen and purchased all Frigidaire appliances. Today I made the decision to place all appliances in my kitchen. The Frigidaire products have been poor operationally from day one. Will never buy another Frigidaire product. And will never recommend them. Also have written a letter to the dealer that sold me the appliances and have lodged a complaint and have recommend they no longer carry such an inferior product.
I purchased the Professional Series range and used it very little for about 2 years with no problems. I was awakened one morning around 2:30 am by a strong electrical smell and my eyes were watering. It was my stove - the left front burner was glowing red and the knob was in off position. I had NOT used the stove the prior day and could not turn it off. I had to turn the stove off at the breaker. I purchased at Lowe's and they advised me to contact Frigidaire. I tried and was continually passed to other numbers. Never spoke with Frigidaire. Now I read other reviews with the same problem. Frigidaire should recall these stoves. Does someone have to lose their life first? Frigidaire should be held accountable! I will never purchase Frigidaire or any other brand made by the same company. These are dangerous products!
I owned a self cleaning range. The digital control panel shorted out. Smoke coming from the back of stove. I phoned the help line for parts and they told me to unplug and call Frigidaire, which I did. Was told to send pictures, etc. and they would start a file. After over a month not hearing anything, I bought a different stove off of Kijiji, NOT a Frigidaire. How can you manage without a stove? Think they give you the runaround so you get disgusted and give up. P.s. stove I got was more sturdy and heavy duty anyways!
We've had the unit for six months and one repair call and a second one pending... Who ever thinks about noise from a stove? The cooling fans generate 60dB noise at one meter. It disrupts conversation in our living room which is 40 feet away. How a name brand like Frigidaire can design a nice induction stove and go so cheap on the cooling fans is beyond me...
Frigidaire Professional line ceramic top range: Caveat Emptor--- Buyer beware. This is not a professional appliance. You cannot use any pan other than a flat bottom pan and you cannot slide a pan on the surface of the cooktop otherwise it gets scratched all to hell. We have used ours less than 5 times and already it has scratches. We followed the directions as outlined in the owners manual and the ceramic cooktop portion of the range is getting scratches no matter how careful that we are when we cook on it. I can only imagine what this top will look like after a years use. It will not come clean with a hot soapy rag or sponge . Each time you use it you have to use a special cleaning agent and then rinse it clean and then buff it dry with a cloth.
Bottom line is that this appliance is not professional grade and scratches very easily. So if you want a piece of garbage Frigidaire is the way to go. We bought a whole kitchen full of appliances from RC Willey and they are all still under year 1 warranty and we are having problems with both the refrigerator and the ceramic top range. Neither RC Willey or Frigidaire will do anything to remedy the problem. So if I were you I would stay away from both companies because they take no responsibility when it comes to customer service and substandard products. Buyer Beware. Both these companies are trash.
I purchased this electric range in May, 18 days ago I called Frigidaire about one of the heating elements not working. A repairman came out to check it & apparently inside the range the wiring to the element had burned... So they have to order the part. Also was told NOT to use the stove at all cause of it still burning. I get a call 2 days later with them telling me I have to wait 7 to 10 days for the part! So what am I supposed to do till then? I have a family. I call Frigidaire & customer service tells me that I have to wait for the part & that I should deal with not having a stove till then? So I'm supposed to buy breakfast lunch & dinner everyday??!! Oh & if I want the part expedited that I have to PAY for that!!! I'm so mad!!! I will never purchase from Frigidaire again!!!
This Frigidaire FFEF3018LB glass top stove was purchased 6/25/15 as a gift for me by my boyfriend. I was so excited as this expensive stove is something I could never and have never been able to purchase myself. I did not purchase an extended warranty as I did not even know it was available to me. On 8/27/16 I was cooking 2 pots on the stove top - one on the front left burner, one on the back right burner. The front pot was finished so as usual I took the pot off the stove and turned off the burner. About 5 minutes later, the other pot was finished so I did the same. About 10 minutes after turning off the stove, I heard a very loud pop and could not find the cause of it so I continued on with cleaning up the kitchen. After the hot indicator was off on the stove, I proceeded to begin cleaning off the stove top only to find that the glass top had broken. Spider cracked thru the front burner and the crack continued out to all of the other burners.
Needless to say, at this point I am devastated. Nothing was ever dropped on the top of the stove and I followed all the instructions since getting it for cleaning and what pots to use and not use. I called the place where the stove was purchased and they advised me not to worry - call back Monday morning when service is open. I call Monday morning to be told there isn't anything they can do as the warranty expired 2 months ago. They advised to call Electrolux/Frigidaire.
So I call them and explain the situation. The girl on the phone advised me that since the warranty expired 2 months ago it would be my responsibility to repair the stove and completely at my expense. I wish I had read these complaints/reviews prior to owning this stove. I have NEVER in my life been so disappointed and disgusted with a company. I can't understand how in the world they can justify selling junk at such a high price! NEVER again will I buy anything from this manufacturer... And I will advise everyone I know to steer clear of them as well!
I first purchased range the next day I came down stairs the burner eye was on, but the knob was off. I could not get it to go off until I unplug the range. I call service they came out and replaced a panel. Later there was a recall and they came back out and put in a new part to prevent the burners from coming on. From the beginning I have been afraid to leave anything setting on the stove if I am not in the kitchen. Now there is a new problem, I was cooking breakfast and all at once I notice none of my burners are working, now there is fire sparking up the back of the stove, I turned the buttons off and pulled the stove out to unplug it and there is a hole burned through the back of the stove. See attachment.
I have Frigidaire; Frig microwave, dishwasher, washer and dryer, along with this range. They had to replace my frig, because the wall inside the freezer cracked from back to door, replace the pump on washer because it cracked, service dishwasher because it leaked. So Frigidaire never has to worry about me buying their appliances again! I called in to consumer dept. Had to leave a message got no return call.
After having this cooktop in my new home for 18 months, it cracked across the top. Nothing was ever dropped on it and I kept it in pristine condition. We contacted both Frigidaire and an appliance repair company immediately. We also contacted Ferguson where it was purchased. Ferguson were no help. The appliance repair company cannot get the part. It has been on order for 32 days. We have also contacted Frigidaire and they haven't helped either. I can't recommend a company that sells an inferior product. I have been without a cooktop now for 32 days. We do not have a receipt because it was purchased through our contractor.
After owning Maytag appliances for years with zero problems, we thought we would go for cost savings and try Frigidaire for our new home. Huge mistake! We purchased them in August of 2015 and have had nothing but problems since. The handle on the oven continually makes its way loose and needs tightening to prevent it falling off. Recently, as I was taking a hot casserole out of the oven, the oven door literally completely fell apart! The handle and vent fell off of the door, the two panes of glass separated in different directions, bending the frame, and severely burning my arm as I juggled the casserole with a hot pane of glass on my feet!!
I called Frigidaire with my receipt, model & serial info, etc. They had the nerve to try selling me an extended warranty!! (It was still under the year warranty.) Eventually, they sent someone out to look at it. He informed me that the handle was cracked where the screws attach it. I then watched him bend the now weak metal frame back into place, screwed the cracked handle back on, etc. I asked him why he was putting parts back on that he himself had said were broken. He then informed me that replacing broken parts would be a waste of his time! This is the worst customer service that I have ever had to deal with and we will NEVER buy Frigidaire again. To top it all off, after he left, the vent at the bottom of the fridge fell off and won't go back on! I have no idea how this company can still be in business!!!
My dad lives in an elderly community and is not to be left alone. His apartment is furnished with Frigidaire appliances. I was cooking for him on June 6, 2016 when the eye of the stove broke into while I was heating a skillet of cooking oil. The electricity was arching and cut a hole in the skillet, when the oil hit the electric oil, fire blowed back and burned my face and shoulder. Like I said before, this happened in an elderly community. What if this had happened to one of the elderly handicap residents. I am so glad it wasn't! I just don't want this to happen to anyone else.
I also have a glass top range and it is about 6 years old. I put 2 items in at 350, I noticed that they were burning so I pushed the clear off button. The burner at the bottom stayed bright red and the oven was as hot as it would be on self-clean. The oven then started flashing f1 and e and some number. I continued to push clear off and it would not shut off. The glass on the door also cracked!!! We had to turn it off at the breaker. It was not on the recall list and they would do NOTHING. I could have burned down my house. I see a post about this exact problem and they do nothing? Never buy their products ever.
My 3 year old Frigidaire electric stove stopped working today. But not before the control panel shorted out with sparks and thick black smoke. So now I have a useless stove and a black kitchen wall. One of the control panels in the back of the stove is burnt out. Customer service was totally useless. Apparently Frigidaire makes an even less reliable stove that has a recall on it but not the model I have. I went online and noticed that there were many other complaints about the stoves causing fires. When we bought the stove we also bought a Frigidaire refrigerator. I'll save all the issues we've had with that for another time.
I have a Frigidaire stove that is still in warranty. Three times now when I have used the cleaning option it scorches the top of the oven door. I had it repaired twice and now this time they are telling me it is cosmetic. I am trying to tell them there is a problem with the seal, otherwise it would not burn the top of the door. I sent them pictures and when I called them back about it, they said no they will not cover. I asked to speak to a supervisor and would you believe they would not forward me to a supervisor, saying "she will not talk to you as a decision was made". I could not get further than customer service. Now, I have to try and get around customer service to speak to someone about this. Any suggestions would be helpful.
We purchased our Frigidaire convection oven at Home Depot about 3 years ago. It has worked great till tonight. We were baking potatoes for dinner (in what we thought was a 400 degree oven) when, after about 30 minutes, the oven started beeping non stop and 'F10' was flashing on the display. The stove top was very hot to touch and a strong electrical smell was filling our house. The oven window was dark brown. I opened the oven door, thinking there was an oven fire and the heat that came from the oven was overwhelming! I was unable to turn off the oven, so my husband finally tripped the breaker. After reading all the other reviews, we will be keeping the breaker off and getting a new oven tomorrow!!
Generally, I am a very nice, understanding person. However, I cannot find the words to explain how completely unsatisfied I am with Frigidaire and their products. In the past I had several air conditioners I had purchased for my apartment from them, and all were nothing but garbage. They worked for one summer and then were useless the next year.
This past incident, I purchased my home with new appliances inside of it. Last week when I was cooking my corned beef and cabbage for St. Patrick's day, the electric stove top malfunctioned. It became too hot, and melted the protective glass right onto the bottom of my pot, and caused it to become stuck to the top of the stove! I immediately shut the stove off and waited for the pot to cool down, then removed it and took it outside to finish cooking on my grill's side burner. I called Frigidaire and reported exactly what had happened to the stove. I gave them the model number & serial number, and they informed me that the product was under warranty until July 2016, and that the cost of the repair was covered.
Yesterday the service tech came out to my house and informed me that it would be 2- 3 weeks before the parts that were needed would arrive. Today I get a call from Frigidaire saying that the stove was indeed not covered, and that they would not be paying to have the stove replaced. Apparently, the person who transferred the actual serial and model numbers that are on the appliance screwed them up. And no, I'm not covered.
It would be one thing if this stove was old and outdated, but it isn't! It's literally brand new. I do not recommend any of their products to anyone. They are a terrible company with inferior products. Do yourself a favor and spend your hard earned money on something that isn't a piece of garbage. I vow to boycott all Frigidaire products and steer my many friends and family away from them as well.
Frigidaire Electric Ranges Company Profile
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