Flooring America Reviews

Then he wondered if it could be our flooring under our carpet that was causing the lines. I advised him that we have solid hardwood under the floors and these lines were not there with our previous carpet. Then he went into why would an installer want to install carpet with that many seams, it would be 5X the amount of work. I told him I didn't know but would he please talk to the installer. It comes out that the installer did install the carpet with many seams because supposedly it is too hard to get head seams to match up.

We had a patterned carpet installed on our stairs. The pattern is crooked on some of the stairs and was installed the wrong direction on our landing (because supposedly not enough carpet was ordered). Then you have the foam padding showing on the side of the stairs and the carpet was installed in the waterfall method instead of the tailored method like we had requested. Flooring America said they would make it right on the stairs and ordered more carpet.

My next day off wasn't for 2 weeks so it was scheduled for today at 11:30. I called at 12:00 because no one had showed up and guess what? They had forgot to schedule anyone... Are you freaking kidding me? They did scramble around and find someone to come out tomorrow which is a Saturday and replace the carpet on the stairs. They won't replace the carpet in the upstairs hallway because there is nothing wrong with it (the fact that there is a seam every 5-6 feet does not qualify apparently).

I will say though that I really like the Karastan carpet. It is really soft and very pretty. We have 3 dogs so will see how it holds up. Will see how the installation goes tomorrow but I have to say this has been one of the worst experiences I have had with home improvement in the 25 years we have owned a home. Flooring America has a really nice looking showroom and quality products but beware of their installers and also of their math (had an issue also with the salesperson doing some "funny math" with the square footage). I discussed with her and she made corrections which made a $500 difference.

The floor looks terrible (raised areas and several tiles don't lay flat)! Several areas do not interlock well due to loose tiles because floor was not prepared in any way other than blowing out debris. When the floor gets hot (I live in Florida) the floor gets soft and changes. For the amount of money I spent I expect a nice floor. I was told that the floor was meant to be driven on yet the first time I pulled my car in the garage, the tile pulled up from the trim piece that was to keep it in place. Although the people I dealt with tried to accommodate me, my floor is less than right hence the reason for cost reduction. Had the installers out 4 times for rework and the manager came out once. Very disappointed with the end result and it is very expensive! I wish I had prepped the floor myself and used epoxy paint, I could have done this many many times in my lifetime for $5275.00.

When I tried calling and asking for our salesperson and or the owner, I always got Cubby's voice mail. Our sub contractor will not return any calls either. So buyers beware of Flooring America on US1 in Melbourne. Very polite when they want your hard earned 15,000 dollars. Don't want to help you out when it comes time for warranty.

I love the value of this flooring. Everything went according to plan with the installation and the type of flooring that I choose. I love how my flooring looks now. It definitely made my rooms stand out more than they did with the old flooring. I absolutely love the quality of this flooring. It sturdy and soft to my touch. I was initially worried that it would not be the quality that I liked. Now my opinion of that has changed. It's exactly what I was looking for in a floor.

Here are the many mistakes this flooring company made: They did not show up on the installation date the owner had agreed to a month beforehand. I arranged with my employer to work from home that day (my employer did me a big favor allowing this), and I sat there all day waiting for them. They did not even call me!! They were late showing up the next day, and only one experienced guy showed up!! I expected at least three installers!! There was a young apprentice too. This was his first floor installation!! They started to install the wrong product!! They were going to install some cheap Chinese-made laminate - not the high-quality American-made laminate I paid nearly six thousand dollars for!! It is a good thing I caught this error before they started installing it!!

Before I purchased anything, the owner had come out to my house to measure, and I explicitly told him I wanted to keep the tile in front of my hearth. Silly me, I assumed he would have written up a work order telling his installers this!! Instead, they ripped out half the tile before I could stop them!! The owner then blamed me for not telling the installers to keep the tile there!! I did not hire his installers - they work for him! I communicated what I wanted to the owner! The installers were putting in the wrong T-molding - there was a big bump in the middle of the doorway! I actually had to go on YouTube and show them what T-molding is supposed to look like! It turned out the T-molding was a new convertible type they had never used before.

After four agonizing days, the floor still wasn't finished. I was having to move a mattress from room to room during all this, and as a result, my sleep was seriously disrupted. Late on the afternoon of the fourth day (it was a Friday since they did not start until Tuesday), the installers discovered they would not have enough flooring to finish!! Can you believe this?? What kind of contractor does not order enough product?? They left a big gaping hole in my living room floor!! The owner could not be reached for hours, and when I finally talked to him, he said "Well what do you want me to do about it at 6 PM on a Friday"?!! The shortage would have been discovered on Thursday if they had shown up on Monday like they promised!!

Another week passed with me not being able to use my living room before the new order of product came in. In the interim, I inspected all the flooring they had put down, and I found a whole bunch - at least 13 - damaged boards! They installed damaged boards in the middle of the Master bedroom floor and living room floors!! They told me that in order to replace them, they would have to remove all the existing flooring they already installed, and it would take several more days!!! Will this nightmare ever end?? They eventually agreed to try to rip out the boards without having to pull up the entire floor.

The worst part about them having to rip out the damaged boards is the fact that I already spent at least 8 hours caulking and painting the baseboard molding in those rooms. They refused to do this, and the baseboards looked horrible, with nail holes and big gaps. The expensive, beautiful laminate flooring will not look nice if the baseboards look awful!! When I was done caulking and painting, the baseboards looked great. Now I have to do it all over again!! Here's the kicker: During all of this, the owner refused to come out to the work site to see how things were going!! I live ten minutes from his showroom!! But he would not come out to see all the problems, and he was very hard to reach on the phone too. When I complained about this, he told me "I can't be available at all times"!! He was very solicitous when I was shopping for flooring, but as soon as he got his money, he stopped caring about the quality of the installation!!

I need to say in closing - I do not blame the installers for any of this. They were very hard workers, and nice guys. The owner bears 100% of the responsibility for not communicating with his installers, not providing them the support they need, not hiring enough installers to get the job done in a timely manner, and not ordering enough product to finish the job! He had no interest in my satisfaction as a customer, after I had spent $7,295.00 with his company (which included counter top installation also). Flooring America is a Buyer's Co-op, and there is no corporation to complain to. If the owner of the individual store is incompetent, the consumer is out of luck! The original name of this company is "The Mill Store, Inc". But they are using the name "Flooring America", so they should have to comply with all the guarantees on the Flooring America website!!

My husband then contacted ** and was informed Gary would be on vacation until I believe the end of April of 2008 in Florida. In April, we again contacted ** and Gary began connecting us with Jeff ** the distributor of the Congoleum product. Jeff ** said an independent party would have to come to the home to establish whether it was a problem with the installation or whether the problem was with the product or in fact a problem within the home. I was informed that the information was being sent to initiate an independent party calling me to schedule an appointment to come to my home to determine the problem. No one ever called. Upon contacting Jeff to inform him that nobody had called, he did some back checking and discovered additional information was needed on a form and that the paperwork hadn't even gone in.

Then, in July of 2008, I contacted Jeff to once again say I still hadn't received word from an independent party. Jeff went back to the claims department and they said they never had the number they needed to get things started. At this point, Jeff ensured me he would connect with the right parties and told me he would call me after ensuring the claims department had the right number to initiate the independent party. As you can guess, no call. Basically, a year ago I bought, purchased, and payed for a floor I am unsatisfied with and I keep doing all of the work to try and ensure I have a quality product. Jeff ** keeps telling me his company has downsized and people just aren't able to get as much done. I am sorry for that, but Jeff isn't the one seeing cracks in his floor and he is not the one keeping tabs on this.

Basically, I feel at this time if I don't see action I'll need to go to small claims court, but I really don't want to go that route if I don't have to -- I AM GETTING FRUSTRATED. I feel as if Gary ** pawned me off on the distributor and the distributor is providing me with no numbers so that I can contact an independent party to take a look at my floor on my own. I would really appreciate your help with this. NOTE: I have kept thorough notes with dates and discussion notes each time I've contacted Gary and Jeff. (however, they are at home as I am typing this elsewhere since we do not use e-mail at home).

Paula indicated, again upfront, that this would not be a problem as long as the subfloor was approved. I then asked her if she was certain that the full warranty would be in effect with this installation, making it clear to her that we would otherwise return at another time when we could afford the full cost of them handling all the installation. She again indicated that this would not be a problem as long as the subfloor was approved.

The installation mgr, Tom, had made an initial inspection and had asked that certain areas be reworked. We took care of all this and didn't hear from Tom again until the morning of the installation when he did a cursory review of the work, approved it (and I had him indicate this on our paperwork to ensure that the full warranty (as previously discussed and agreed upon) for the flooring and any installation, theirs or ours, was covered). After Tom left, I had found an imperfection in front of the refrigerator prior to leaving for work that I thought was going to delay the installation of the floor. I was surprised to receive a call at work from my mother-in-law indicating that the floor was being installed.

I was unfamiliar with the process and thought the installer may have corrected the subflooring imperfection but later found that he took no care in his work and installed over the subfloor regardless of imperfections. After discovering this we contacted Feasterville Flooring and requested that they repair the floor as expected under the warranty. John ** was sent out to inspect the floor. He pulled up a section and said the problem was a result of the floor prep. Regardless, this goes back to our initial conversation with the sales rep, Paula, and the corresponding discussion and agreement that we were to receive the full warranty for the floor or we would otherwise return at a later date to request our flooring needs.

Feasterville Flooring America is denying any and all discussions and agreements regarding the warranty at this time and is attempting to approach this on the premise of standard work and warranty practices regardless of what we have in writing. In any other case, this would be understood but due to the agreement between the sales rep and my wife and I as well as the subsequent approval for the sub floor by the Installation Mgr (which was clearly indicated on our sales form), the actions of Feasterville Flooring America can only be perceived as a failure to properly provide the services requested by the customer in addition to misleading and misinforming the customer to placate them into a monetary contract.

The extenuating circumstances are being approached as a method to extricate Feasterville Flooring America from the verbal and written agreement(s) put forth in the beginning of this contract. I've taken this as far as their corporate office, attempting to work this out with Neil **. He has done little to address the issues and has only taken the position that John ** of Feasterville Flooring America has put forth.

To further emphasize and summarize the ordeal, we only signed into the contract under the agreement that a full warranty would be instated for the work done as well as any condition resulting from the prep and subfloor work prior to the floor installation and that we would otherwise return at a later date to request materials and services for the work to be done. Feasterville Flooring America has ignored this since the first sign of trouble with the floor.

At no time did they mention moisture as a problem. However, when I complained the floor needed to be replaced they cut a section out of my floor to begin testing. The first test revealed <1% moisture. The second test (performed by a different individual, the glue rep) reported moisture as the problem. After 2 years of dealing with this issue they claimed no responsibility and have not even bothered to offer to fix the area they cut out of my floor for this so-called testing. The floor is junk and has been since they installed it. They are now claiming I am out of warranty anyway even though this has been an ongoing complaint with no resolution.