First Premier Home Warranty Reviews

I purchased a 3 year policy for $1,170 on my home on Friday, Aug 23rd, after being told it came with a free 30 day money back guarantee. I called them back the same day and told them I changed my mind and I wanted to cancel it. After being given the run around for several days I finally receive an email from them on Aug 27th. The email is a cancelation letter/acceptance form trying to get me to agree to pay $175 pro-rated balance. I called the same day and everyday after excluding Sunday to make sure it was canceled. On top of that how could a 3 year plan be pro-rated to $175 when it hasn't even been 5 days??? You can't be serious....Keep in mind the service doesn't even start until after your first 30 days supposedly. This company is definitely trying to rip people off so heed my warning and please don't waste your time. I will be contacting my lawyer tomorrow to see what steps I need to take to be reimbursed all of my money..

Horrible company! They take your monthly payments, but disappear when you need them to cover a repair!!! Our AC went out, technician the warranty people sent out said we needed a new split unit as compressor and fan motor were out. Now they won’t even talk to me!!!

So I paid for 6 years of coverage in 2022. I had a dishwasher problem and submitted a claim...Never got a call from the assigned plumber and he wouldn't return my messages. I ended up having to call a friend and fixed it myself. This year I had water shooting out of a pipe in the wall in my main bathroom. I turned the water off in the bathroom and called it in. When I was finally able to get someone on the phone (which was a long ordeal) they gave me the name of the assigned plumber. He did not contact me but when I called, he said he was busy until the following week.

I had 4 or 5 claims last year and did not get a repair or money!!!! You all are pitiful!!! I hope my account is canceled!!!! Make sure my account is canceled, I am not paying a penny more, will not recommend you all to anybody! I think I should get a refund of $374.50!

I just signed up for this home warranty. Julian answered all of my questions and his supervisor offered additional ways to save on the cost. They were coourteous and professional. I do not need any repair service at this time, but it is nice to know I will have it when/if I need it.

I inquired about your coverage as I was shopping for best plan for my needs. When you emailed me your covered items I told you I did not want your plan as I needed swimming pool equipment coverage. I found out that you had already charged me $36. I requested that be returned. I found insurance with another company that provided service I needed. You then told me you don’t return that charge and you also charge $75 cancellation fee. You never advised me of that on either charge. If you do not return the $36 I am reported you to the Insurance Agency overseeing your activity.

I have had several Home Warranty Companies and this BY FAR THE WORST! Todd, the so called manager, lies to your face and then states he never had a conversation with me. Yes I cursed him out for being a lying, cheat. They failed to send me a policy until 9 months after I signed the contract. The worthless 4 page document they did provide that stated EVERYTHING is covered was a bold face lie.

I am very pleased with the service. It took awhile because of my cards but he was very patient and it finally was able to get everything done. Looking forward to a fresh start with a new company and hope all goes well.

I Checked out the trial period, For the home warranty. And After 29 days I canceled it. After 3 months I looked at my bank statements and realized I was still being charged and they never canceled it. So I called to talk to them about It. And they refuse to, And said if I have a claim put it in because then it would be the only way I get anything done, and they're not canceling it. And besides there's $75 cancelation fee. And so I put it in a claim, for my air conditioner, as in the house as there was no air coming into the house. So now, the person they sent out,, said It was the ducts. And I was refused any repairs. They said the parts were not covered. But I have the copy of my warranty, and the extra that I had paid extra for, And it's it says it is covered But they tell me it wasn't. So they totally lied. It's just not to have to pay the money out. So they told me I could not cancel when I called them back And I had to pay $75 charge too even begin trying to cancel it.

Steven was a good salesman, but just a little too aggressive for me. I hope the service turns out to be good and I have a pleasant time working with you all. Here's to the start of this new relationship. Thank you for your service.

He sounded like a very nice man. He has helped me get my home warranty. It will be started September 4th which I'm be so happy to know that somebody has my back in case something happens to any of my appliances in my home instead of me treading water by myself. I can't swim. LOL.

Steven ** - Professional, informative in full detail explaining all that this would cover on my home. Steps to take if processing of a claim was needed. My major life family investment I feel is now in a well established supportive company. Several questions I did have for Steven which was a pleasure not to be hurried off the phone. I highly recommend Steven ** for your agent & First Premier Home Warranty Company.

This has been a horrible experience! My air conditioning has been out for a week and I haven’t even had an AC mechanic return my calls or email. It’s been in the 90s all week. First Premier Will tell you they are on it and wait 24 hours then nothing.

They were slow on getting a company to come out and do repair. After company identity issue they didn't pay company after they submitted multiple claims for visit. Now company will not come back to finished since they were not paid for first visit. I called First Premier 5 times to get this resolved and seem to get the run around. I have been without dishwasher now for over 2 months.

We bought a First Premier Platinum Plan about 1.5 years ago, and have called them 3 times for services. Last fall we our dishwasher broke and had to be replaced, and they paid a few hundred dollars towards the cost. A few months ago our AC went out, and we had to call them many times to get a technician to come out. We finally had to find our own AC technician to come out since they could not get us service within 5 days.

I am extremely disappointed with First Premier Home Insurance. My experience with their service has been nothing short of frustrating. Firstly, I had an issue with my refrigerator's ice maker and water dispenser. The technician who was sent out charged me out of pocket but did not fix the problem. He promised to report back to the company and return, but after waiting for several weeks and making numerous follow-up calls, I was informed that the issue was not covered by my policy. This was surprising because it should have been covered.

The team worked very hard to find a deal that would work for me and my family. They explained every dollar, and all the possible add-on coverages I might want. Explained how and what the different plans covered. At the end of the day professional, hard working, and diligent to make a deal.

Steven was very explicit and had great customer service. I just hope not to have problems w the service because I had bad experience w another company. Most of the agents make it sound very nice.. Hopefully this will be the exception. I was shopping around w the home warranty-hoping I choose the right one. Thank you again. Thank you Steve **.

Steven was very knowledgeable and very considerate of my needs. He helped with getting started and explained the plan pretty well so that it was understandable. He went over what the plan covered as well as how to make a claim if necessary. He also explained how to receive free months by referring other family members and friends.

Looking for home warranty, so many companies. Received call from Jake ** following up on my inquiry. He was very polite and answered all my questions and concerns with patience. I am very happy with the plan I signed up for and know I will be protected if anything happens in my home. Thanks Jake. You're the best.

Tony was great to work with and extremely professional. He answered all my questions and addressed any concerns I may have had. He worked with me to get the most out of my home warranty at an awesome price. Based on what my home warranty offers and the grandfathered quote I get for life, I will stay with First Premier.

They helped out in seconds, friendly staff and was very punctual on what they have to offer. The person I spoke to helped me understand what insurance I was enrolling in. He was very kind on letting me know all the deals. He was very nice and even gave me a call back when we got disconnected. He was generous enough to even help me with learning more about renters insurance since this is my first ever.

First Premier was sending better options to pick from, and I got to the point of making a decision that works for me. The 2 gentlemen I talked to were friendly and very helpful. I liked the price per month, I was disappointed that I couldn't get 2 months free, but the option of monthly payments instead of paying in full.

I am a new customer with no claims experience, Unlike many of their competitors who used "fear of Loss" about discounts, and resistance to explaining claims and possible exclusions, Sam ** was very patient and professional in his actions. I'm hoping the claim/repair/replacement process will be of the same caliber.

I obtained a new policy and spoke with Roy **, who was very helpful and well-informed. I enjoyed that this company offers veterans a significant discount. I recommend that anyone looking for a home warranty inquire with First Premier.

Sam was great in describing your company and the services you provide. He was clear and explained everything. Pleasant in presentation. Was patient and answered all my questions. A plus to your company. Could not ask for a better customer service performance. It is so nice to have someone that knows what they are talking about and the right questions to ask to help you save money. Knowing your company is what a customer likes to know. Thanks.

Was a first-rate sales man who strived to provide me with the best home warranty coverage. I will reach out to my neighbors today about the specials you provided me today. I hope that you get a response from others living within the Sterling Square area today. I wish you the best! Thank You!

The salesman was really great. He did not pressure me in any way. He answered all my questions and they ended up being cheaper than anyone else. Plus could do so much more than the others. I got their best package and only have to pay a $60 fee. Plus pay $45 monthly with two month free. They will also let you bring your own serviceman without any problems.

Need to cancel service because I’ll ask you if this plan covers mini split unit and I said yes. I went over the plan and it don’t cover mini split unit so I am not happy so I would like to cancel now.

I wish I would have had this service a month ago when our well pump went out and our other home warranty company said not covered.. I paid for this service. Premier says it would have been covered... So we switched to this home warranty paying less with more coverage and lower deductible. Even our monthly payments are cheaper.

Roger called me and wanted to know if I was looking to replace my home warranty, I said yes, from that point it was easy, painless and hassle free to have a policy and coverage…. My head is still spinning how easy it was. Thanks a lot!!! The price was very fair and reasonable to say the least, the call out fee was shockingly affordable. I think I asked twice to just make sure.

Because they were rated high and their coverage and payout limit is better, we chose them. I cannot speak to using the warranty, as I have 30 days grace and no covered equipment issues. A better rating will depend of when/if needed. I did appreciate the sales and support staff answering all my questions.

Steven ** was cordial, very knowledgeable, and listened to my questions and responded accurately. We have a water Softening system that the first owner had installed a tank in the garage and 5 filters with a softening system in the cabinet behind the sink. We had the water company test our system for arsenic, and it was free from arsenic. Steven sold us a warranty for the water softening system in addition to the Home Warranty.

We are happy with our choice. Prices were fair and explained to us with the security of knowing we have full cost replacement coverage on appliances if they need to be replaced. We also have pool coverage included as well. Cost for a response is less with the special they are running at 75.00 per call out. This is huge when deciding on a company to cover your homes needs.

Julian ** was an exceptional salesperson who had patience and excelled in finding the best plan for me and added services. We purchased a 5-year plan with the service call reduced in half compared to my current warranty home service, which will expire soon. We are happy with the purchase and will revisit it for a follow-up in the next 6 months to provide another review. The one we have with Dwellings that will expire this coming July charges $80 per service call and the annual Home Warranty is $900 per year.

If I could give negative 100 stars I would. The sales process is nice, they promise the world. My AC broke and they would not even send a tech. I got and paid for someone. They said they needed write up of repair, said denied. I called my technician, he called them, wrote it up again as there was a freon leak. They said denied again and in fact side "this is even worse" we won't cover anything. Just kept repeating that I was denied. Kept calling me by the wrong name, hung up on me. Could not talk to supervisor. Total scam.

I am still waiting for my Policy number. I have yet to view it, via my email or text message. I pray that this is a legitimate & upstanding company. Please forward & provide me with a copy of the policy & policy number. Jonathan assured me that I would receive a copy of my policy and policy number, following our conversation.

Very helpful, friendly, professional, informative. Gave best price and coverage that I found available. Did take a large amount of time to complete the process. Back and forth before final pricing. Answered all questions that I had. Did have to go back and forth with the manager to get approval. Somewhat of high-pressure sales but not the worst I've had during this process of searching for a company.

Run!!!! Do not sign up with this fraudulent company. I have tried to cancel my policy a few days after signing up and it has been impossible. They always send me to a line that just rings and rings. I finally got an email to send in my request but still my policies are showing active and they won't let you cancel online yourself. They won't give my confirmation after trying to cancel for weeks. Also all representatives will get very rude with you in the sales department if you express your frustration. I would never recommend anyone get caught in this fraud loop as I have. Do not risk it with this company. I have reported this to my credit card company.

Waited almost a month before they sent someone out to look at my AC unit, then another 2 weeks before they decided they would not cover the repairs and offered me a cash offer that would even cover the AC techs' trouble shooting. Very sad, that companies like this is allowed to take advantage and not live up to their word.

I had HSA WHICH is owned by American Home Shield for 15 years with 12 properties. They became worse and worse and worse not answering and don’t care and a scam. I would love to explain in detail. I switched after 15 years to First Premier and was hesitant thinking all the same. I was wrong, it’s been only 3 months and they are the best! Answer the phone in the USA and polite and yes they DO COVER. It is a pleasure so far. We will see in the future but for now night and day difference. American Home Shield is the largest but one of the worst, thanks First Premier, so far so good.

Great experience. My sales agent Jake made it possible for me to switch warranty companies especially with the great rates and the information he gave me about the company and it years of experience and it claim cap that is probably the high I’ve ran into. Even with as many companies that gave me good plans I can’t believe how much better First Premier’s is.

So far all is well, but just knowing we have our home covered is a huge relief. I reviewed several other prominent companies, who I will not name, and First Premier offered the most benefits for the best price. I would recommend giving them a call before you commit to another company.

When I received the call from John, I did not know if it was a scam or what. I was not the most welcoming person to speak with, but John was very polite and patient and assured me that it was not a scam. After listening to him, I felt comfortable and purchased the contract.

Mr Steve ** was helpful and very clear. He was also friendly when it came to providing me with plans that fit my needs for my house. I want to say thank you. When it came to personal experiences with the company and how it was resolved he spoke a great deal of first premier warrant. I also like how if there is a problem First Premier will send some one out the same day to diagnose the problem.

Extensive explanation, answered all questions satisfactorily, great deal from one who has been using home warranty services for over 20 years. Annual limit vs appliance coverage limit was the primary difference vs other competitors. Thanks for using customer experiences to tailor your coverage to the needs of we Americans.

Horrible company with extremely rude customer service and incompetent techs. Run and don't look back! The only thing they are great at is getting your money. They didn't fix my fridge, canceled my policy, and never gave money back. Complete fraud!

I was told repair or replace regardless of age. Not true. They scraped out my washer after they tried to get a tech from Maryland to come to Indiana to look at it. They told me I could get my own tech out and they would pay him. Again a lie. They sent me a money in lieu form for 75.00. BTW still have not gotten that check and I had to pay 100 to tech myself. And best part they won't even answer my calls. This place is a scam.

Steve ** was very knowledgeable and answered all my concerns and questions regarding securing home warranty. He explained in details the coverage and the plan. Price was affordable and the service fee was reasonable. At the very end, the confirmation of our agreement and the portal to log in was immediate and covered everything we discussed. I feel confident that my home is covered from any breakage and that First Premier will be there to assist.

Just starting. So not much more to share. The sign up process was good. The representative was friendly and a good salesman. I have referred First Premier Home warranty to a co-worker that reside in South Carolina. He will contacting the sales rep shortly. It appear that they will support all of my home issues go forward. That is good news to me.

My representative was the best and made me feel better about my decision to sign up with First Premier. The price was right and not overrated. Thank you again for all you have done. I look forward to doing business with you.

I'm a realtor and have always used CINCH, terrible reviews so it was time for a switch... Roy SOLD me in just a few minutes. Thanks to all. Gloria **. I will tell my colleagues on my experience and hopefully send more business your direction. It's nice to actually talk with someone instead of texting or email.

The company called a plethora of times to earn my business including holidays (). But limited to no followup afterwards. I filed a complaint and received very similar messages about their cs. The last reply focus was: 1. "A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint." However, no one has contacted me. 2. "In reviewing your account the diagnosis came back as an issue with the wall button sensor which doesn't fall under coverage in your service agreement. Please contact our claims department with any future questions."

My encounter with the representative that sold me the policy was very positive. He was very upbeat, positive, professional and informative. The experience was A1. I would truly recommend the company at this point if the total experience with them moving forward will be as positive as my initial experience. I am very excited about my future dealings with this company.

If I could give zero stars I would. I made a claim on my central air unit. Was turned down. I called to see why. They told this was a manufacturer defect. My unit is way past warranty time period. Was told on the phone they would give me $300.00 to help pay to get it fixed. But they sent me a letter to sign off on and it read $30.00. I have been calling but getting nowhere with them. Please be careful. I don't want the same thing to happen to anyone else.

I had the pleasure of speaking with Jack **. Explained the product and offered great options. After looking at the company and comparing my wife and I thought me made the right decision. I look forward to doing business with First Premier Home Warranty. Thank you again and I wish everyone that uses this company has the same success we hope to have.

Steve answered all my questions and with me that is quite a lot. But I had already done my research on your company so I already knew what I wanted before I called so it was a quick call. But Steve went above and beyond to add a coverage in the same price.

The answering desk for claims is ridiculously ill equipped--it is clear they are not based in the USA. We're unable to achieve any progress on a claim we're trying to file on a failed hot water heater. Our contract says the company will not pay for the hot water heater tank but will pay $ 500 for "access, diagnosis, repair and/or replacement" (i.e. labor). We sourced, bought and hauled in the tank ourselves. We tried to submit the labor invoice for reimbursement (it is under $500) but they are giving us the run-around. Whoever we get on the phone says they'll get back to us and then nothing happens. One guy even gave us a wrong phone number to call him back for follow up. We're not dealing with honest people.

We've use First Premier for over a year now and they have provided great customer service. They have reimbursed me for claims I paid for in a timely manner. I especially appreciate being able to select my own repair company. Their payment ceiling is one of the highest in the industry and the service call fee is one of the lowest. I highly recommend them.

Great customer service from Michael, he always double checks to ensure he can provide us with the best possible rates! Always an easy process and goes above and beyond to ensure I have all my questions answered. He even reaches out prior to our plan expiring to ensure we are covered and that our plan doesn't expire so we can stay covered!

June 7, 2024: We purchased a premier plan, 4 months after purchase our AC system stopped working. We called in for service. Three days later we got a email referring us to a technician. He did come out the same day and saild we needed a. New capacitor and fan and that he would turn the info into the office. We waited two days and heard nothing. I called the technician and he said he turned the repair request in for approval. I called First Premier and they said they did not have it. I called him back and suddenly it was sent in. They also requested more information for the repair.

I had a great initial engagement with the sales representative and received the service description including the pricing information very clearly. First Premier offers great services covering all the options that I was looking for specifically kitchen, bathroom plumbing, and also services for garbage disposal and air conditioners. I am glad to be part of the First Premier Home Warranty now.

Steven explained the process of the home warranty very well and answered all My questions. He took the time to Find the best rate for me and provided multiple options that was affordable to Me. He also gave me examples of what a timeline would look like if our refrigerator would stop working and explained what would be needed, including how long I would have to wait for the new part. He also explained how my home is in the geeen zone, indicating that there are many different service providers in the area to contact when needed.

I have been a home warranty customer with a couple different Companies. I would say this Company has met all my needs with the best prices on the market, the customer service hands has been nice to work with. I recommend giving them a try, you won’t regret it. Thank you.

We have been searching for a home warranty plan and were not happy with many plans and the pushiness of making a right now decision. Progressive Insurance recommended 1st Premier. We called and spoke with Michael **. He was extremely courteous, friendly, knowledgeable, and offered us several options that would fit our budget and needs. We have whole home coverage with one flat service fee, 2 months free and a great rate! And they are Veteran friendly (discount) company.

Jake was very helpful and informative. I feel the rates are reasonable. We had Choice five years. We have not been happy with the service people that have been sent to our house. Hopefully we will not have the same issues. We will definitely tell our friends and family about First Premier.

Easy sign-up with friendly and informative information. Haven’t had to use the actual service yet, but so far so good. I signed via email and text message so I never had to talk on the phone and got everything I needed done within just a few minutes. This is the only company I have found so far that was not a scam. Will write another review once I have used the warranty.

I had searched for several home warranties in addition to using the top-rated companies. Home warranties have strict limitations on what they will cover and, if covered, how much they will reimburse. Most of the top-rated home warranty companies are so expensive to have that the monthly fee or service fee could potentially hinder calls to fix problems in the home. But First Premier has reasonable monthly and service fees in the industry. It's reasonable enough that if you used another home warranty at exorbitant prices, it's worth it to try First Premier to gain the same quality of service as the big-named brand companies that can pay for the advertisement to get you there, First Premier will be your knight in shining armor to bail you out. Try First Premier, and you'll be pleased.

We have just had a telephone conversation and put the charges on a credit card. We really wish we would have seen the policy, coverage, etc. before we charged so much to our card. Right now, we are not sure what we have paid for and do not have anything in writing.

Thankful to have protection for my new home and look forward to many years of safety. I'm very happy with the ones who helped us get things set up and how easy the process was for us. I so glad that even though it was a holiday and we needed time to think about the warranty our salesman was patient and understanding. I felt like I was talking to someone I had know a long time. Thanks First Premier.

They exclude pretty much everything. They say something is covered, but then they don’t want to pay for it. Customer service doesn’t follow up with claims, even after multiple phone calls. Supervisor talked to me like to a child and with sarcasm. Very unprofessional behavior. When I pointed that out, he said he didn’t appreciate my frustrated tone. Horrible. Stay away. They are a scam, taking your money but not providing anything in return.

I purchased a 5-year policy on two properties from First Premier Home Warranty, and my experience has been nothing short of a nightmare. Initially, the sales representative was pleasant and persuasive, using all the typical sales tactics to get me to sign up. However, once I needed to make a claim, it became nearly impossible to get a hold of them. When I finally did, they asked me to email them, and the process dragged on forever. I had a central air issue at my property in Arizona, and despite numerous attempts, I could not get it fixed through First Premier. Frustrated, I decided to cancel both of my policies. The cancellation process was just as painful, taking several months of back-and-forth communication. When I finally managed to cancel, I was only refunded $50 for the combined 10-year policy I had purchased.

It started on 5/13/24. I called in a service claim on our Samsung dryer wasn't working, no heat at all. The guy I talk to never gave me his name however he got me a claim #. Once I got the email from them I called the guy who was to fix our dryer. Of course he never showed up all 3 days he said he would. This is not the first time this has happened to us. So I called First Premier back on 5/17. Explained to them what happened, I asked the lady if I could get my own tech. She said I would have to wait till Monday however I called back on the 18th and they said I could chose my own tech. So I call Sears Home Service. They came on 5/20, gave me an estimate of 698.88, however we had to pay sears Home Service their service fee of 128.00 dollars.

The two gentlemen that helped me were VERY good. They explained everything that is covered and what's not covered. They were patient with me and all the questions I asked. I currently had HomeServe and was unhappy with their customer service and how they were dealing with me. I am happy I made the switch to you guys. Thank you to both of the guys that helped me. Much appreciated.

I'm so excited to purchase a new home and felt it necessary to purchase a home warranty. Micheal was so helpful and made sure that I had the best coverage possible for the best price. Hope I never have to use it but I'm thankful to have it! I would recommend a home warranty to anyone that owns property.

My experience with First Premier Home Warranty, by far was simply excellent. They not only help me with establishing my Home Warranty with them but also help me to correct some things I had done in the past. Yes, my encounter with First Premier Home Warranty was truly a good one.

I’m in the process of being scammed, please avoid this company at all costs. They put me on hold as a sick sport as opposed to providing me my refund as promised. Great sales, closing and the retention dept has the ignore approach.

It's being worst experience of my life. I was looking for home appliances warranty so filled online info. Received a call from one of executive, he explained me and asking me for card info for billing. I refused to give and told him to send email with quote. After his email I feel his call somewhat fishy so decided not to buy. When he called again, I told we dropped idea. Don't want to buy. He gave me multiple calls that day from different numbers. Even using abusing language and saying, "Why are you not buying. You have to take this else bla bla...." This is the only worst sales representative I ever talked. I would never recommend anyone to go with these kind of people.

You offered lots of incentives. I just can't remember them all and I didn't see them in any of the paperwork. It would be nice if I knew what they were so I could remind you when I submit a claim. That's the only thing I didn't like. Thank you very much.

I experienced great Customer Service from Steve. He listened to my concerns and issue. Steve work out with me. He signed me for my first house and because of him, I took for my second home too. I sent him an email to contact me as I am looking to get home warranty for my other house.

This company is a complete rip-off. I have been trying to cancel my policy for 2 weeks. Now it is past the 30 days and they want to charge me to cancel the policy. I tried to file a claim and was told it would not be covered but they would file it and charge me the deductible anyway. Take your money and run and don't waste it on this company.

My washing machine had stopped working. I contacted this company right away after being with them for three months. I had emailed and called them in regards to my situation. I got a reply three days later. A week after they had emailed me that a tech was going to inspect the washing machine. The tech never showed up, I emailed them advising the tech never showed up, they sent another tech that inspected the washing machine. He stated that my washing machine wasn’t fixable. I contacted the company again, they stated that my washing machine is worth $50. I am making payments to this company and they won’t replace my washing machine or try to fix it. I advised the representative that I wanted to cancel this account, I was advised that I have to pay $75 to cancel. I am very disappointed.

I had two claims this year. One was for a garbage disposal. The company got it working again but told me it was cracked and needed to be replaced. It was denied. The second was for the central air and heat unit. The thermostat was bad and the emergency heat unit wasn’t working. The total to repair this problems was 750.00. First Premier gave me a cash offer for $129. They denied paying for the repair of the unit. The AC quit working again and I called them. I was told that they would not send anyone out to repair the AC until I accept the $129 cash offer, so I am stuck with no AC and no money to pay for its repair.

The worst company ever. They say they cover one thing on their website, but when technician comes in he charged me $60, sent in the wrong report and my claim my denied. I bought platinum. Now I tried talking to the manager who hung up on me, now he's telling me to get another plumber on my own where I'd have to pay more money. I lost my service charge. My issue is not repaired and now I have to start all over again. What is the point of paying for home warranty if they lie without shame? They do false advertising, they put one thing on their website but when it comes to actually covering anything, they just lie and say it's not covered and when I asked for a manager, he hung up on me. They are worst liars!

If I could give this company 0 starts I would. Please do your due diligence when looking for a home warranty. I went with this company because all the reviews said it was the best. First time I needed them was when the coils in my AC unit failed, so I called them and guess what...coils are not covered by them so I was out about 2 grand. When asking around, coils are one of the parts of an A/C unit that fail the most.

Choices of home warranty can be quite daunting but Jake made my experience easier with taking time to explain coverage, cost etc. Ultimately this helped me make my decision to choose First Premier for my home warranty needs. Reading other very positive reviews also increased my comfort level in making this important decision. Happy to refer family and friends as their needs arise.

Fred was very helpful and informative. I was trying to decide, after speaking with him and getting clarification, I decided to move forward with the policy. I like that my area was well covered. I was also impressed by the response time and the price was very competitive especially for the coverage. I would recommend this company.

Sign up process was super easy and smooth. Only thing was I didn’t receive my welcome email so I had to call in order to get one but other than that it was smooth sailing signing up with Premier Home Warranty super easy. Also have people to text you directly and help you out on the side if there is anything personal that you will need

They don't provide service they promised. Did an ac repair warranty, and would only pay 200 of 400 bill. I agreed to settlement. Now, after several attempts to get money, they are not sending it. Will never use them again. Their words are cheap. Actions, which are null, speak volumes.

I was in need of a new home service provider. I was very impressed with the quick and professional response. Fred answered all my questions and explained the coverage in detail. They include much more than I expected and was very pleased with the price. The flexibility to pay monthly is also offered. This is a great option for seniors on a fixed budget. If this is any indication, I can look forward to excellent and quick service.

Read some of the reviews on First Premier Home Warranty. I have to say, these review do NOT match the experiences I've had with the company. I've had a policy for a little over 3 years now, purchased because I bought a home built in 1906 and that had older HVAC systems and appliances. The first year of policy everything worked "as it should", the company was slow to respond and difficult to engage with (mostly due to poor customer service) but at least my appliances got mostly fixed. However, every time I've gone to try and get something covered the company is rude, highly unprofessional, slow to respond (even to contractors), and doesn't communicate with the consumer at all. I've got a lot of friends in the contracting business, and every single people I've engaged with (from contractors to consumers), everyone has had roughly the same experience of terrible customer service and being lied to.

Happy at this time, haven't had a claim. Will know more if I have a claim. Jack made a lot of promises and I will wait to see if those come true. Jack made an offer for three years that I declined. Like the idea of no contract. Thank you.

Very easy sign up! Very few questions. Got a low rate! Love this company is in America so they are easy to call and to talk to! Very patient with me as I was comparing companies to one another. Will be referring my neighbors. Hopefully they will see the importance of having a whole home warranty. This is an easy thing for seniors to do.

Fred did a great job explaining the plans to me. I was a bit put off at first and was expecting the hard sell, but he was patient with me. I also like that I can speak to an American who understands me and I can understand them. Offered some options and discounts for me to consider. He did a great job!

I paid for $499.99 online and there's no account in their system and no refund and the Capital One credit card can't dispute. I received receipt only and no one respond my email and phone calls. I hope this can get their attention. Google search and get into a fake website.

I bought the policy, as it listed that it would cover the AC system. However when my AC system needed repair, this company didn't pay anything. I called and emailed many times, they didn't answer to resolve it. And then, I requested cancellation on my policy, and they charged an administrative and service fee that was 70% of the policy premium.

They will steal your money and never even respond to your calls. After having a worse experience with them, I finally decided to terminate the contract that I have with FPHW. After making me wait for 44 mins on a call, they finally denied to give me back my remaining pro-rated amount. I would never recommend this company to anyone who is looking to buy home warranty.

Joe was very helpful and met my family’s needs for our home. I just enrolled hoping to have a wonderful professional relationship with First Premier Warranty. I purchased a Platinum package with additional appliances and the septic system. I liked that plan’s ability is immediate and price per request was low.

It was very easy to enroll. Julian was flexible with my schedule and easy to reach with questions. He was knowledgeable and friendly. He reviewed all the coverage and gave me a great deal. I was able to get the coverage that I needed with a great promotion. I feel confident with my purchase.

I like the affordability of home insurance, fits my monthly budget and offers protection. The sales rep was very informative and didn't take much time to set everything up which was great.. Gives me a peace of mind when it comes to my home. I look forward to doing business with first premier

Ted ** made this transaction smooth and easy, answered all my questions online and then we talked on the phone. Thank you for the great service Ted. If having your service is just a smooth as buying it I will be very happy. I feel safer now knowing I have a Warranty program just in case something breaks

Courteous, great value. I really looked at all my different choices for a home warranty company and first premier stood up hand and shoulders above the rest. They took the time to explain the process and it was a Great value. It was an easy set up and had no problems.

I started a claim for my refrigerator January 12th when the repair company came to my house. They submitted their claim info to First Premier within the next 3 or 4 days and then I received a cash in lieu form from FP for a settlement of 175$ which is about half of the actual repair cost. I signed the paperwork figuring that something is better than nothing if February and here at the end of March I have yet to receive any payment and that is after several calls to the company...some of which I was hung up on. I can't imagine if I had a major claim with this company. I would strongly advise anyone considering this company to look elsewhere and if I could give no stars I would.

Real easy to deal with, very happy, can not complain about the service in acquiring this service. Would recommend this company to friends and relatives. Must have for protection and requirement for lien holder. I can not imagine going with out this service as the cost of repairs is high.

The guy that I talked to at the phone is very friendly and give great advices. They also got cheaper rates and good options. I would highly recommend this to anyone that owns a house. This is also something that can save you tons of money. I am really excited to see how things work out.

I can't thank First Premier Home Warranty and Ted enough for their exceptional service! Ted was incredibly helpful and informative, guiding me through the entire process with patience and attention to detail. His expertise made everything clear, and his friendly approach made it a pleasure to work with him. Thanks to Ted and the team for making this experience hassle-free and enjoyable!

If the company performs as stated if and when I need them, then I'll be happy with them. Ted and Joe were very pleasant to speak with and did what they said they'd do. Only time will tell if they deserve my business or not. I had been with American Home Shield since 1985 and had been relatively happy with them up until April 2023 when I experienced a 9 month delay in having an appliance replaced. I initially thought that it could have been a supply chain issue but soon discovered that GE was selling the appliance that AHS promised to provide me with.

Professional representative, price was exceptionally good. Coverage seems adequate and appropriate. I've checked with at least * other companies and did not have a good experience. If everything works out over the next year< I will be a customer for a long time. I just hope your claim service is as pleasant.

He was very thorough and informative. He helped me as a senior citizen. I am especially pleased with his patience and eagerness to help. I have several people who I would like to refer for this home warranty.

My dishwasher is leaking and it needs a seal, which they don't make for my dishwasher anymore. The serviceman wrote, "Parts are not available for this dishwasher. They have been discontinued, needs to be replaced." The warranty company said they will only pay for the seal. This is the dumbest thing. I still won't be able to use the dishwasher seeing the seal is unavailable. They need to replace the dishwasher as their contract states. It is breach of contract if they won't replace it. I told them I wanted to cancel my contract if they won't abide by it, and I am told they will prorate the amount and charge me a cancel fee. This is outrageous, seeing they are breaching their contract.

Jake ** explained very well and consulted his manager to extend the service for 2 years with discounted service fee since I am a student and work only for 20 hrs per week. Appreciated. Hope company will keep up to their promises and commitment they made for me. Happy with the promises

Great customer service by Jake. He provided enough information and did his best to fulfill my needs. He explained the coverage and was quick to respond. I didn't check the website yet but email communication was smooth and inclusive. Rate is better than other companies in the business. Glad I found them.

Be mindful of First Premier Home Warranty's cancellation policies. They will sell you on their warranty, but your contract will contradict what any sales rep tells you. First Premier Home Warranty are scammers. They will take your money and not follow through on their end of the warranty contract. The service reps they contract are bottom of the barrel and do not fix appliances properly. I paid to have my ice maker fixed three times, and it is still broken. Do not use them. I have been trying to cancel my warranty, and it has taken months for them to provide a breakdown of the amount of the refund amount. I paid $4,000 for the warranty less than 2 years ago, and they offered to refund me $600. They inflate their calculations, so they can provide a lower refund. How is that not robbery?

My experience so far was Julian has been great. I look forward to the policy coverage working as discussed. He was very thorough in explaining the coverages and policy options to meet my coverage needs. He took the extra time to answer all my questions to ensure I can make a well-informed decision on this policy. Julian was well-versed and knowledgeable on the coverages and how the policy works!!

I am still waiting on receipt and contract??? I was told that I would receive it within a few hours. It has been about 7 hours now. I have even looked for an app to download and there isn’t one??? When will I receive my contract and receipt??

Julián was amazing in getting me connected to a home warranty. I recently lost my father and take care of my 89 year old mom in her home. She is under hospice care. He was professional and thorough and tested me very kind. I will recommend your company. I have had one previous company before but a friend who sells real estate recommended your company to me.

I was quoted 48.99 a month and was charged that plus 52.85. The first two months was supposed to be free. I was called at work and was unable to talk at that time. The caller was very persistent I even hung up on him several times and he kept calling me back.

Julian was very informative and patient with my research. I wanted to find the best coverage for our 100-year-old home to protect it with love and yet find plan that could work in our budget. Thank you for all your answers to our relentless questions. I will rest better knowing that I can count on this service when I need it.

It's refreshing to speak with people on the phone that you can understand. The representatives are full of information and very helpful. Having peace of mind with respects to one's dwelling is hard to put a price on. Here's hoping for a long term relationship. So far so good.

First Premier Home Warranty has AWESOME customer service; they go in great detail to explain their program and they make sure that no question is unanswered. Also, they have an EXCELLENT program/product which is the most comprehensive and affordable home warranty on the market with all the items that they cover; to include additional items such as pool/spa package and septic systems. I HIGHLY RECOMMEND!

Was very impressed that Steven knew the answers to my questions right away. Also, he offered the certain specials but did not place a lot of sales pressure on me when I refused. He also explained my right to cancel my contract if I was not happy with the coverage.

As a realtor I tried to get my client a good warranty with this company. Client was denied coverage and told they had to wait 30 days after the payment was received from the title company for the warranty to begin. We cancelled it right away before it went into effect and put a new warranty on it with another upstanding warranty company. Then called First Premier numerous times waiting for the refund. Was told it would be returned to the title company that missed the payment originally and after numerous calls and waiting 5 months I was then told the funds were returned to the client. The refund was to go towards the new warranty and not be returned to the client/buyer. Each time I called them in the 5 months I received a different answer on the status of the warranty and refund. I had never used them before and would never recommend them.

I was stopping around for some coverage for my home. I call a few places that offered some plans, so I said to myself hey let me call First Premier Home Warranty. I went online and fill out my contact information and I waited hopefully they would give me a call because I wanted to compare quotes. Fred contact me and gave me a good price.

Sign up experience was very good. The sales rep made me understand what’s covered what not. It was very helpful to understand the cost structure. I am willing to refer it to my friends. I already spoke to few friends and they are interested to switch too.

I was immediately contacted with a quote. I received clear explanations to my questions. Especially, about my two HVAC units and was told they were. The sales representative seemed to be very knowledgeable and was professional. As with all insurances I not to have to use it in an emergency, but I’m looking forward to working with First Premier should the need arise.

I have just move over to First Premier because talking to family members and friends they all was very pleased so I move to Premier. They are a very nice staff and the prices is great when you are on s.s I will say I will be with First Premier for a lot of years.

Truthfully, I've owned many homes over the years. All warranty companies have pros/cons. By far (not just by a little) have I ever experienced such poor customer service. I have tried to file three claims and it was as if this company was working overtime to come up with a way to deny them. They were not friendly and trying to help. It was specifically to explain that they were denying the claim. To make matters worse, I had to call them each time to determine the status of my claim. They went radio silent once I filed a claim.

Helpful. Wish I could have gotten a lower price and service fee without having to buy multiple years of coverage in advance. Fred was polite and helpful and was willing to work with me which many do not. Wish Fred all the best moving forward and hope I am satisfied with your plan over time when I actually have more experience working with your company. You really should send the Full Terms and Conditions via email upfront so the customer can read all the details before they sign up in order to minimize any misunderstanding.

Jack was very helpful and professional in his dealings with me. I hope I will be happy with your service. I didn't like that his supervisor tried to sell me on a longer policy for six years with payment upfront. He was trying to sweet talk me saying how much younger I sounded over the phone.

Purchased a 3 year policy due to the 6 page policy we viewed when a FHPW rep sent us a copy of their policy. After purchase, FPHW changes the terms and conditions of the policy and sends you a 19 page poilicy which covers NOTHING. We made 2 claims in 11 months. Did not get either claim resolved to our satisfaction. We paid the contractors $60/fee on each. Because FHPW does not bother to call the contractor back after the contractor has been to your house, your item will not get fixed that day, and you will be left to find another contractor to fix your problem. FHPW claims their contractor did not contact them, but we saw the email where the contract DID.

Great customer service and good price and having extra 2 months free. Excellent having insurance with American Home Shield for over 17 years and the price goes up every year and I never got a discount for been loyalty customer and this company just to starting and already got 2 months free

I received a call from Ted ** after inquiring on a quote for home warranty. He was very knowledgeable and helpful and helped us in obtaining the correct plan for our needs. Thank you so much for the help. We also were given an additional discount for being seniors and were able to lock in a rate for life. This was awesome. Thank you so much. I would be happy to refer any friends and relatives searching for a policy to call and get help from you.

Updated on 02/09/2024: BEWARE: I BELIEVE FIRST PREMIER HOME WARRANTY PRACTICES DECEPTIVE ADVERTISING First Premier Home Warranty (FPHW) has 2 different versions of their warranty policy - a 12 pages version they provide to potential customers before you make payment and a lengthy version - 19 pages - they provide in a 'welcome package' after they receive payment. The 19 page policy is full of exclusions to the 12 page policy items covered. Most customers do not examine the 2nd policy (19 pages) because they believe it is the same as the 1st policy sent. This appears to be illegal, deceitful advertising by not disclosing to the customer that the 1st policy provided was altered by the 2nd policy.

This company is a fraud. They sold me one policy on the phone and I kept requesting a copy of the policy from Robert the sales agent. It never arrived, but he received my 3 Year policy amount in full on the phone in March 2023. I continued to call and finally reached Jack from FP and he sent out a welcome letter and copy of my policy April 4, 2023. I didn't receive a copy of the policy from Robert (which he sent to the wrong email...my sisters) until July 2023. The two policies are completely different.

First Premier Home Warranty was the service I chose when I bought the new house; regretfully this company will avoid to take any ownership or resolve any issues that you may encounter in your property. I called them a couple of time first to request a plumbing for a minor issue and they said, I can't raise any claim within the first 03 months of contract as that was a blackout period, then a pool pump broke and after they provided a company to look at it that never replied to emails or phone calls, they accepted me to bring my company and the tech determined the pump was damage and this company asked for maintenance records for the last 03 years, and asked me to contact the previous owner to obtain those records, as I've been in the property for 08 month. Stay away from fraudulent and misleading home warranty services. Those guys are not professional and won't honor the contract signed.

Very pleasant to work with and all up front, no hidden charges. Very easy to get a quote and add riders on additional products. I received a senior discount and got an additional 2 free months for prepaying in full for one year and also roof coverage added. No charge.

The only time the phone is picked up is when you to sign up with this bogus company. Claim was denied that should have been covered. No explanation given. When I called to speak to a manager the phone was picked up and hung up 10 times while waiting for 40 minutes on the line. The company that picked up the job to do the work had no explanation as to why the claim was not covered and they also said no one answers the phone. After calling three more times as if I was buying a new policy and I asked to speak with the manager no one ever answered the phone. This is an absolute disgrace and rip off. I paid for the Premier policy upfront then paid for the service call and nothing. If you are looking for a home warranty company this is not the one. Save yourself the aggravation. I rate them minus 10.

Agent was pleasant and knowledgeable about my home warranty. I called to subscribe for another year of home warranty protection through First Premier Home Warranty. The coverage was very good and the price was very reasonable. Would highly recommend this home warranty company to anyone who wants to have the peace of mind that their appliances etc are covered if they stop working properly. This will save potential thousands out of pocket.

They do not pay on claims, it's like not having a warranty at all. They are just interested in getting you signed up. They offer no refund on your policy if you are not satisfied. When I complained a guy on the phone was eating an apple, chewing and Said, "Just keep the policy and don't renew." Totally unprofessional and totally a ripoff.

I turned in my 1st and only claim for a broken microwave. I was referred to a company to call for the repair. This company answered the phone "hello" in a bothered tone. Not instilling any confidence. They went to the house to confirm the microwave needed to be replaced. Great. After asking what the plan for replacement would be, I was ghosted. I reached out to 1st Premier for help. Customer service was horrible. I was hung up on, placed on hold in the middle of conversations and talked over while asking questions. I had to initiate follow up calls to find out how/when my microwave would be replaced. I was told I would have calls back in a day...hours...all of which did not happen.

Representative was very helpful and answered all my questions concerning products, technicians, response and coverage. He worked with me with additional add-on coverage which my home needed. He followed up with all the information I requested via an email. I had additional questions which he got back to me promptly.

Mr. Michael ** is my agent. Simply awesome person, very helpful. Please go ahead and sign up for the home warranty with him and his current company, First Premier Home Warranty. I have signed up and received promotional benefits currently available. I will keep renewing with them. Hopefully I did the right choice.

When I called and ask question, I was amazed that the salesperson had all the info I asked about and even answered questions that I didn't think about. I check the service out and they have a great rating. I have had another warranty service through my electrical supplier and that was a disaster trying to get question answered and service person out to my home.

Mr. Michael ** was friendly and helpful, in setting up the policy. He explained the detail of the coverage, explained the fees, and premiums, explained the promotions, worked to give me best program and discounts. He sent me email to provide the detail of coverage in writing, and answer all my questions during the follow-up phone conversation.

Customer service rep was very helpful, he was also delightful. Very polite, answered and all my questions. He was also understanding when giving out my private information and helping me confirm he was a legit company before giving out my info. Thank you for the peace of mind and the ability to sleep better.

I was impressed by the professionalism of this company. Its coverage beats everybody in the market and the service is super. The home warranty policy that I bought for my clients covers all the essential systems in the home, not only the appliances. Then, as icing on the cake the warranty came with 2 free months. Highly recommended!

Described the coverage in full and went over what was included. Also what helped my decision was the fact that I could cancel any time and get refunded the remaining amount. Tony did say he would mail a hard copy of the contract and coverage but I have not received it.

I was due $137.00 for my claim # **. My policy # **, in the month of September. I was lied to repeatedly about when I would receive the funds. I was later told I would have to wait a month. I paid $60 to have my fridge checked out and I paid another $360 to the repairman that you all requested. Therefore, I was out of $412.00. October you took out my monthly payment. A month had passed and I still had not received any funds. I called to cancel my warranty plan. I was threatened that I would not receive my fund from my claim. I was then lied again about the funds arriving soon. I then went to my bank and I was advised by my bank advisor to cancel payments.

Easily understood-very professional and polite-very helpful in deciding my needs-took the time to research a better price for me as a senior-took time to answer my questions-this was my first time home warranty insurance purchase and my agent was very patient with me! My StateFarm secretary in Simpsonville referred me to you! Her name is Rosa!

Just wanted to give a thumbs up to my sales rep. Michael **. He explained in detail and answered all my questions about my home warranty. I was shopping around and told him that, yet he did not pressure me at all I felt very comfortable with his knowledge. I spoke with other warranty companies after First Premier. I felt pressured to hurry and sign up. Was even interrupted while asking a question to sign up. I was not ok with that. I liked the customer service I received along with the caring attitude. I just got the warranty of course, haven’t used it yet. But I feel very confident that I made the right choice.