First Premier Home Warranty Reviews

Just starting. So not much more to share. The sign up process was good. The representative was friendly and a good salesman. I have referred First Premier Home warranty to a co-worker that reside in South Carolina. He will contacting the sales rep shortly. It appear that they will support all of my home issues go forward. That is good news to me.

My representative was the best and made me feel better about my decision to sign up with First Premier. The price was right and not overrated. Thank you again for all you have done. I look forward to doing business with you.

I'm a realtor and have always used CINCH, terrible reviews so it was time for a switch... Roy SOLD me in just a few minutes. Thanks to all. Gloria **. I will tell my colleagues on my experience and hopefully send more business your direction. It's nice to actually talk with someone instead of texting or email.

The company called a plethora of times to earn my business including holidays (). But limited to no followup afterwards. I filed a complaint and received very similar messages about their cs. The last reply focus was: 1. "A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint." However, no one has contacted me. 2. "In reviewing your account the diagnosis came back as an issue with the wall button sensor which doesn't fall under coverage in your service agreement. Please contact our claims department with any future questions."

My encounter with the representative that sold me the policy was very positive. He was very upbeat, positive, professional and informative. The experience was A1. I would truly recommend the company at this point if the total experience with them moving forward will be as positive as my initial experience. I am very excited about my future dealings with this company.

If I could give zero stars I would. I made a claim on my central air unit. Was turned down. I called to see why. They told this was a manufacturer defect. My unit is way past warranty time period. Was told on the phone they would give me $300.00 to help pay to get it fixed. But they sent me a letter to sign off on and it read $30.00. I have been calling but getting nowhere with them. Please be careful. I don't want the same thing to happen to anyone else.

I had the pleasure of speaking with Jack **. Explained the product and offered great options. After looking at the company and comparing my wife and I thought me made the right decision. I look forward to doing business with First Premier Home Warranty. Thank you again and I wish everyone that uses this company has the same success we hope to have.

Steve answered all my questions and with me that is quite a lot. But I had already done my research on your company so I already knew what I wanted before I called so it was a quick call. But Steve went above and beyond to add a coverage in the same price.

The answering desk for claims is ridiculously ill equipped--it is clear they are not based in the USA. We're unable to achieve any progress on a claim we're trying to file on a failed hot water heater. Our contract says the company will not pay for the hot water heater tank but will pay $ 500 for "access, diagnosis, repair and/or replacement" (i.e. labor). We sourced, bought and hauled in the tank ourselves. We tried to submit the labor invoice for reimbursement (it is under $500) but they are giving us the run-around. Whoever we get on the phone says they'll get back to us and then nothing happens. One guy even gave us a wrong phone number to call him back for follow up. We're not dealing with honest people.

We've use First Premier for over a year now and they have provided great customer service. They have reimbursed me for claims I paid for in a timely manner. I especially appreciate being able to select my own repair company. Their payment ceiling is one of the highest in the industry and the service call fee is one of the lowest. I highly recommend them.

Great customer service from Michael, he always double checks to ensure he can provide us with the best possible rates! Always an easy process and goes above and beyond to ensure I have all my questions answered. He even reaches out prior to our plan expiring to ensure we are covered and that our plan doesn't expire so we can stay covered!

June 7, 2024: We purchased a premier plan, 4 months after purchase our AC system stopped working. We called in for service. Three days later we got a email referring us to a technician. He did come out the same day and saild we needed a. New capacitor and fan and that he would turn the info into the office. We waited two days and heard nothing. I called the technician and he said he turned the repair request in for approval. I called First Premier and they said they did not have it. I called him back and suddenly it was sent in. They also requested more information for the repair.

I had a great initial engagement with the sales representative and received the service description including the pricing information very clearly. First Premier offers great services covering all the options that I was looking for specifically kitchen, bathroom plumbing, and also services for garbage disposal and air conditioners. I am glad to be part of the First Premier Home Warranty now.

Steven explained the process of the home warranty very well and answered all My questions. He took the time to Find the best rate for me and provided multiple options that was affordable to Me. He also gave me examples of what a timeline would look like if our refrigerator would stop working and explained what would be needed, including how long I would have to wait for the new part. He also explained how my home is in the geeen zone, indicating that there are many different service providers in the area to contact when needed.

I have been a home warranty customer with a couple different Companies. I would say this Company has met all my needs with the best prices on the market, the customer service hands has been nice to work with. I recommend giving them a try, you won’t regret it. Thank you.

We have been searching for a home warranty plan and were not happy with many plans and the pushiness of making a right now decision. Progressive Insurance recommended 1st Premier. We called and spoke with Michael **. He was extremely courteous, friendly, knowledgeable, and offered us several options that would fit our budget and needs. We have whole home coverage with one flat service fee, 2 months free and a great rate! And they are Veteran friendly (discount) company.

Jake was very helpful and informative. I feel the rates are reasonable. We had Choice five years. We have not been happy with the service people that have been sent to our house. Hopefully we will not have the same issues. We will definitely tell our friends and family about First Premier.

Easy sign-up with friendly and informative information. Haven’t had to use the actual service yet, but so far so good. I signed via email and text message so I never had to talk on the phone and got everything I needed done within just a few minutes. This is the only company I have found so far that was not a scam. Will write another review once I have used the warranty.

I had searched for several home warranties in addition to using the top-rated companies. Home warranties have strict limitations on what they will cover and, if covered, how much they will reimburse. Most of the top-rated home warranty companies are so expensive to have that the monthly fee or service fee could potentially hinder calls to fix problems in the home. But First Premier has reasonable monthly and service fees in the industry. It's reasonable enough that if you used another home warranty at exorbitant prices, it's worth it to try First Premier to gain the same quality of service as the big-named brand companies that can pay for the advertisement to get you there, First Premier will be your knight in shining armor to bail you out. Try First Premier, and you'll be pleased.

We have just had a telephone conversation and put the charges on a credit card. We really wish we would have seen the policy, coverage, etc. before we charged so much to our card. Right now, we are not sure what we have paid for and do not have anything in writing.

Thankful to have protection for my new home and look forward to many years of safety. I'm very happy with the ones who helped us get things set up and how easy the process was for us. I so glad that even though it was a holiday and we needed time to think about the warranty our salesman was patient and understanding. I felt like I was talking to someone I had know a long time. Thanks First Premier.

They exclude pretty much everything. They say something is covered, but then they don’t want to pay for it. Customer service doesn’t follow up with claims, even after multiple phone calls. Supervisor talked to me like to a child and with sarcasm. Very unprofessional behavior. When I pointed that out, he said he didn’t appreciate my frustrated tone. Horrible. Stay away. They are a scam, taking your money but not providing anything in return.

I purchased a 5-year policy on two properties from First Premier Home Warranty, and my experience has been nothing short of a nightmare. Initially, the sales representative was pleasant and persuasive, using all the typical sales tactics to get me to sign up. However, once I needed to make a claim, it became nearly impossible to get a hold of them. When I finally did, they asked me to email them, and the process dragged on forever. I had a central air issue at my property in Arizona, and despite numerous attempts, I could not get it fixed through First Premier. Frustrated, I decided to cancel both of my policies. The cancellation process was just as painful, taking several months of back-and-forth communication. When I finally managed to cancel, I was only refunded $50 for the combined 10-year policy I had purchased.

It started on 5/13/24. I called in a service claim on our Samsung dryer wasn't working, no heat at all. The guy I talk to never gave me his name however he got me a claim #. Once I got the email from them I called the guy who was to fix our dryer. Of course he never showed up all 3 days he said he would. This is not the first time this has happened to us. So I called First Premier back on 5/17. Explained to them what happened, I asked the lady if I could get my own tech. She said I would have to wait till Monday however I called back on the 18th and they said I could chose my own tech. So I call Sears Home Service. They came on 5/20, gave me an estimate of 698.88, however we had to pay sears Home Service their service fee of 128.00 dollars.

The two gentlemen that helped me were VERY good. They explained everything that is covered and what's not covered. They were patient with me and all the questions I asked. I currently had HomeServe and was unhappy with their customer service and how they were dealing with me. I am happy I made the switch to you guys. Thank you to both of the guys that helped me. Much appreciated.

I'm so excited to purchase a new home and felt it necessary to purchase a home warranty. Micheal was so helpful and made sure that I had the best coverage possible for the best price. Hope I never have to use it but I'm thankful to have it! I would recommend a home warranty to anyone that owns property.

My experience with First Premier Home Warranty, by far was simply excellent. They not only help me with establishing my Home Warranty with them but also help me to correct some things I had done in the past. Yes, my encounter with First Premier Home Warranty was truly a good one.

I’m in the process of being scammed, please avoid this company at all costs. They put me on hold as a sick sport as opposed to providing me my refund as promised. Great sales, closing and the retention dept has the ignore approach.

It's being worst experience of my life. I was looking for home appliances warranty so filled online info. Received a call from one of executive, he explained me and asking me for card info for billing. I refused to give and told him to send email with quote. After his email I feel his call somewhat fishy so decided not to buy. When he called again, I told we dropped idea. Don't want to buy. He gave me multiple calls that day from different numbers. Even using abusing language and saying, "Why are you not buying. You have to take this else bla bla...." This is the only worst sales representative I ever talked. I would never recommend anyone to go with these kind of people.

You offered lots of incentives. I just can't remember them all and I didn't see them in any of the paperwork. It would be nice if I knew what they were so I could remind you when I submit a claim. That's the only thing I didn't like. Thank you very much.

I experienced great Customer Service from Steve. He listened to my concerns and issue. Steve work out with me. He signed me for my first house and because of him, I took for my second home too. I sent him an email to contact me as I am looking to get home warranty for my other house.

This company is a complete rip-off. I have been trying to cancel my policy for 2 weeks. Now it is past the 30 days and they want to charge me to cancel the policy. I tried to file a claim and was told it would not be covered but they would file it and charge me the deductible anyway. Take your money and run and don't waste it on this company.

My washing machine had stopped working. I contacted this company right away after being with them for three months. I had emailed and called them in regards to my situation. I got a reply three days later. A week after they had emailed me that a tech was going to inspect the washing machine. The tech never showed up, I emailed them advising the tech never showed up, they sent another tech that inspected the washing machine. He stated that my washing machine wasn’t fixable. I contacted the company again, they stated that my washing machine is worth $50. I am making payments to this company and they won’t replace my washing machine or try to fix it. I advised the representative that I wanted to cancel this account, I was advised that I have to pay $75 to cancel. I am very disappointed.

I had two claims this year. One was for a garbage disposal. The company got it working again but told me it was cracked and needed to be replaced. It was denied. The second was for the central air and heat unit. The thermostat was bad and the emergency heat unit wasn’t working. The total to repair this problems was 750.00. First Premier gave me a cash offer for $129. They denied paying for the repair of the unit. The AC quit working again and I called them. I was told that they would not send anyone out to repair the AC until I accept the $129 cash offer, so I am stuck with no AC and no money to pay for its repair.

The worst company ever. They say they cover one thing on their website, but when technician comes in he charged me $60, sent in the wrong report and my claim my denied. I bought platinum. Now I tried talking to the manager who hung up on me, now he's telling me to get another plumber on my own where I'd have to pay more money. I lost my service charge. My issue is not repaired and now I have to start all over again. What is the point of paying for home warranty if they lie without shame? They do false advertising, they put one thing on their website but when it comes to actually covering anything, they just lie and say it's not covered and when I asked for a manager, he hung up on me. They are worst liars!

If I could give this company 0 starts I would. Please do your due diligence when looking for a home warranty. I went with this company because all the reviews said it was the best. First time I needed them was when the coils in my AC unit failed, so I called them and guess what...coils are not covered by them so I was out about 2 grand. When asking around, coils are one of the parts of an A/C unit that fail the most.

Choices of home warranty can be quite daunting but Jake made my experience easier with taking time to explain coverage, cost etc. Ultimately this helped me make my decision to choose First Premier for my home warranty needs. Reading other very positive reviews also increased my comfort level in making this important decision. Happy to refer family and friends as their needs arise.

Fred was very helpful and informative. I was trying to decide, after speaking with him and getting clarification, I decided to move forward with the policy. I like that my area was well covered. I was also impressed by the response time and the price was very competitive especially for the coverage. I would recommend this company.

Sign up process was super easy and smooth. Only thing was I didn’t receive my welcome email so I had to call in order to get one but other than that it was smooth sailing signing up with Premier Home Warranty super easy. Also have people to text you directly and help you out on the side if there is anything personal that you will need

They don't provide service they promised. Did an ac repair warranty, and would only pay 200 of 400 bill. I agreed to settlement. Now, after several attempts to get money, they are not sending it. Will never use them again. Their words are cheap. Actions, which are null, speak volumes.

I was in need of a new home service provider. I was very impressed with the quick and professional response. Fred answered all my questions and explained the coverage in detail. They include much more than I expected and was very pleased with the price. The flexibility to pay monthly is also offered. This is a great option for seniors on a fixed budget. If this is any indication, I can look forward to excellent and quick service.

Read some of the reviews on First Premier Home Warranty. I have to say, these review do NOT match the experiences I've had with the company. I've had a policy for a little over 3 years now, purchased because I bought a home built in 1906 and that had older HVAC systems and appliances. The first year of policy everything worked "as it should", the company was slow to respond and difficult to engage with (mostly due to poor customer service) but at least my appliances got mostly fixed. However, every time I've gone to try and get something covered the company is rude, highly unprofessional, slow to respond (even to contractors), and doesn't communicate with the consumer at all. I've got a lot of friends in the contracting business, and every single people I've engaged with (from contractors to consumers), everyone has had roughly the same experience of terrible customer service and being lied to.

Happy at this time, haven't had a claim. Will know more if I have a claim. Jack made a lot of promises and I will wait to see if those come true. Jack made an offer for three years that I declined. Like the idea of no contract. Thank you.

Very easy sign up! Very few questions. Got a low rate! Love this company is in America so they are easy to call and to talk to! Very patient with me as I was comparing companies to one another. Will be referring my neighbors. Hopefully they will see the importance of having a whole home warranty. This is an easy thing for seniors to do.

Fred did a great job explaining the plans to me. I was a bit put off at first and was expecting the hard sell, but he was patient with me. I also like that I can speak to an American who understands me and I can understand them. Offered some options and discounts for me to consider. He did a great job!

I paid for $499.99 online and there's no account in their system and no refund and the Capital One credit card can't dispute. I received receipt only and no one respond my email and phone calls. I hope this can get their attention. Google search and get into a fake website.

I bought the policy, as it listed that it would cover the AC system. However when my AC system needed repair, this company didn't pay anything. I called and emailed many times, they didn't answer to resolve it. And then, I requested cancellation on my policy, and they charged an administrative and service fee that was 70% of the policy premium.

They will steal your money and never even respond to your calls. After having a worse experience with them, I finally decided to terminate the contract that I have with FPHW. After making me wait for 44 mins on a call, they finally denied to give me back my remaining pro-rated amount. I would never recommend this company to anyone who is looking to buy home warranty.

Joe was very helpful and met my family’s needs for our home. I just enrolled hoping to have a wonderful professional relationship with First Premier Warranty. I purchased a Platinum package with additional appliances and the septic system. I liked that plan’s ability is immediate and price per request was low.

It was very easy to enroll. Julian was flexible with my schedule and easy to reach with questions. He was knowledgeable and friendly. He reviewed all the coverage and gave me a great deal. I was able to get the coverage that I needed with a great promotion. I feel confident with my purchase.

I like the affordability of home insurance, fits my monthly budget and offers protection. The sales rep was very informative and didn't take much time to set everything up which was great.. Gives me a peace of mind when it comes to my home. I look forward to doing business with first premier

Ted ** made this transaction smooth and easy, answered all my questions online and then we talked on the phone. Thank you for the great service Ted. If having your service is just a smooth as buying it I will be very happy. I feel safer now knowing I have a Warranty program just in case something breaks

Courteous, great value. I really looked at all my different choices for a home warranty company and first premier stood up hand and shoulders above the rest. They took the time to explain the process and it was a Great value. It was an easy set up and had no problems.

I started a claim for my refrigerator January 12th when the repair company came to my house. They submitted their claim info to First Premier within the next 3 or 4 days and then I received a cash in lieu form from FP for a settlement of 175$ which is about half of the actual repair cost. I signed the paperwork figuring that something is better than nothing if February and here at the end of March I have yet to receive any payment and that is after several calls to the company...some of which I was hung up on. I can't imagine if I had a major claim with this company. I would strongly advise anyone considering this company to look elsewhere and if I could give no stars I would.

Real easy to deal with, very happy, can not complain about the service in acquiring this service. Would recommend this company to friends and relatives. Must have for protection and requirement for lien holder. I can not imagine going with out this service as the cost of repairs is high.

The guy that I talked to at the phone is very friendly and give great advices. They also got cheaper rates and good options. I would highly recommend this to anyone that owns a house. This is also something that can save you tons of money. I am really excited to see how things work out.

I can't thank First Premier Home Warranty and Ted enough for their exceptional service! Ted was incredibly helpful and informative, guiding me through the entire process with patience and attention to detail. His expertise made everything clear, and his friendly approach made it a pleasure to work with him. Thanks to Ted and the team for making this experience hassle-free and enjoyable!

If the company performs as stated if and when I need them, then I'll be happy with them. Ted and Joe were very pleasant to speak with and did what they said they'd do. Only time will tell if they deserve my business or not. I had been with American Home Shield since 1985 and had been relatively happy with them up until April 2023 when I experienced a 9 month delay in having an appliance replaced. I initially thought that it could have been a supply chain issue but soon discovered that GE was selling the appliance that AHS promised to provide me with.

Professional representative, price was exceptionally good. Coverage seems adequate and appropriate. I've checked with at least * other companies and did not have a good experience. If everything works out over the next year< I will be a customer for a long time. I just hope your claim service is as pleasant.

He was very thorough and informative. He helped me as a senior citizen. I am especially pleased with his patience and eagerness to help. I have several people who I would like to refer for this home warranty.

My dishwasher is leaking and it needs a seal, which they don't make for my dishwasher anymore. The serviceman wrote, "Parts are not available for this dishwasher. They have been discontinued, needs to be replaced." The warranty company said they will only pay for the seal. This is the dumbest thing. I still won't be able to use the dishwasher seeing the seal is unavailable. They need to replace the dishwasher as their contract states. It is breach of contract if they won't replace it. I told them I wanted to cancel my contract if they won't abide by it, and I am told they will prorate the amount and charge me a cancel fee. This is outrageous, seeing they are breaching their contract.

Jake ** explained very well and consulted his manager to extend the service for 2 years with discounted service fee since I am a student and work only for 20 hrs per week. Appreciated. Hope company will keep up to their promises and commitment they made for me. Happy with the promises

Great customer service by Jake. He provided enough information and did his best to fulfill my needs. He explained the coverage and was quick to respond. I didn't check the website yet but email communication was smooth and inclusive. Rate is better than other companies in the business. Glad I found them.

Be mindful of First Premier Home Warranty's cancellation policies. They will sell you on their warranty, but your contract will contradict what any sales rep tells you. First Premier Home Warranty are scammers. They will take your money and not follow through on their end of the warranty contract. The service reps they contract are bottom of the barrel and do not fix appliances properly. I paid to have my ice maker fixed three times, and it is still broken. Do not use them. I have been trying to cancel my warranty, and it has taken months for them to provide a breakdown of the amount of the refund amount. I paid $4,000 for the warranty less than 2 years ago, and they offered to refund me $600. They inflate their calculations, so they can provide a lower refund. How is that not robbery?

My experience so far was Julian has been great. I look forward to the policy coverage working as discussed. He was very thorough in explaining the coverages and policy options to meet my coverage needs. He took the extra time to answer all my questions to ensure I can make a well-informed decision on this policy. Julian was well-versed and knowledgeable on the coverages and how the policy works!!

I am still waiting on receipt and contract??? I was told that I would receive it within a few hours. It has been about 7 hours now. I have even looked for an app to download and there isn’t one??? When will I receive my contract and receipt??

Julián was amazing in getting me connected to a home warranty. I recently lost my father and take care of my 89 year old mom in her home. She is under hospice care. He was professional and thorough and tested me very kind. I will recommend your company. I have had one previous company before but a friend who sells real estate recommended your company to me.

I was quoted 48.99 a month and was charged that plus 52.85. The first two months was supposed to be free. I was called at work and was unable to talk at that time. The caller was very persistent I even hung up on him several times and he kept calling me back.

Julian was very informative and patient with my research. I wanted to find the best coverage for our 100-year-old home to protect it with love and yet find plan that could work in our budget. Thank you for all your answers to our relentless questions. I will rest better knowing that I can count on this service when I need it.

It's refreshing to speak with people on the phone that you can understand. The representatives are full of information and very helpful. Having peace of mind with respects to one's dwelling is hard to put a price on. Here's hoping for a long term relationship. So far so good.

First Premier Home Warranty has AWESOME customer service; they go in great detail to explain their program and they make sure that no question is unanswered. Also, they have an EXCELLENT program/product which is the most comprehensive and affordable home warranty on the market with all the items that they cover; to include additional items such as pool/spa package and septic systems. I HIGHLY RECOMMEND!

Was very impressed that Steven knew the answers to my questions right away. Also, he offered the certain specials but did not place a lot of sales pressure on me when I refused. He also explained my right to cancel my contract if I was not happy with the coverage.

As a realtor I tried to get my client a good warranty with this company. Client was denied coverage and told they had to wait 30 days after the payment was received from the title company for the warranty to begin. We cancelled it right away before it went into effect and put a new warranty on it with another upstanding warranty company. Then called First Premier numerous times waiting for the refund. Was told it would be returned to the title company that missed the payment originally and after numerous calls and waiting 5 months I was then told the funds were returned to the client. The refund was to go towards the new warranty and not be returned to the client/buyer. Each time I called them in the 5 months I received a different answer on the status of the warranty and refund. I had never used them before and would never recommend them.

I was stopping around for some coverage for my home. I call a few places that offered some plans, so I said to myself hey let me call First Premier Home Warranty. I went online and fill out my contact information and I waited hopefully they would give me a call because I wanted to compare quotes. Fred contact me and gave me a good price.

Sign up experience was very good. The sales rep made me understand what’s covered what not. It was very helpful to understand the cost structure. I am willing to refer it to my friends. I already spoke to few friends and they are interested to switch too.

I was immediately contacted with a quote. I received clear explanations to my questions. Especially, about my two HVAC units and was told they were. The sales representative seemed to be very knowledgeable and was professional. As with all insurances I not to have to use it in an emergency, but I’m looking forward to working with First Premier should the need arise.

I have just move over to First Premier because talking to family members and friends they all was very pleased so I move to Premier. They are a very nice staff and the prices is great when you are on s.s I will say I will be with First Premier for a lot of years.

Truthfully, I've owned many homes over the years. All warranty companies have pros/cons. By far (not just by a little) have I ever experienced such poor customer service. I have tried to file three claims and it was as if this company was working overtime to come up with a way to deny them. They were not friendly and trying to help. It was specifically to explain that they were denying the claim. To make matters worse, I had to call them each time to determine the status of my claim. They went radio silent once I filed a claim.

Helpful. Wish I could have gotten a lower price and service fee without having to buy multiple years of coverage in advance. Fred was polite and helpful and was willing to work with me which many do not. Wish Fred all the best moving forward and hope I am satisfied with your plan over time when I actually have more experience working with your company. You really should send the Full Terms and Conditions via email upfront so the customer can read all the details before they sign up in order to minimize any misunderstanding.

Jack was very helpful and professional in his dealings with me. I hope I will be happy with your service. I didn't like that his supervisor tried to sell me on a longer policy for six years with payment upfront. He was trying to sweet talk me saying how much younger I sounded over the phone.

Purchased a 3 year policy due to the 6 page policy we viewed when a FHPW rep sent us a copy of their policy. After purchase, FPHW changes the terms and conditions of the policy and sends you a 19 page poilicy which covers NOTHING. We made 2 claims in 11 months. Did not get either claim resolved to our satisfaction. We paid the contractors $60/fee on each. Because FHPW does not bother to call the contractor back after the contractor has been to your house, your item will not get fixed that day, and you will be left to find another contractor to fix your problem. FHPW claims their contractor did not contact them, but we saw the email where the contract DID.

Great customer service and good price and having extra 2 months free. Excellent having insurance with American Home Shield for over 17 years and the price goes up every year and I never got a discount for been loyalty customer and this company just to starting and already got 2 months free

I received a call from Ted ** after inquiring on a quote for home warranty. He was very knowledgeable and helpful and helped us in obtaining the correct plan for our needs. Thank you so much for the help. We also were given an additional discount for being seniors and were able to lock in a rate for life. This was awesome. Thank you so much. I would be happy to refer any friends and relatives searching for a policy to call and get help from you.

Updated on 02/09/2024: BEWARE: I BELIEVE FIRST PREMIER HOME WARRANTY PRACTICES DECEPTIVE ADVERTISING First Premier Home Warranty (FPHW) has 2 different versions of their warranty policy - a 12 pages version they provide to potential customers before you make payment and a lengthy version - 19 pages - they provide in a 'welcome package' after they receive payment. The 19 page policy is full of exclusions to the 12 page policy items covered. Most customers do not examine the 2nd policy (19 pages) because they believe it is the same as the 1st policy sent. This appears to be illegal, deceitful advertising by not disclosing to the customer that the 1st policy provided was altered by the 2nd policy.

This company is a fraud. They sold me one policy on the phone and I kept requesting a copy of the policy from Robert the sales agent. It never arrived, but he received my 3 Year policy amount in full on the phone in March 2023. I continued to call and finally reached Jack from FP and he sent out a welcome letter and copy of my policy April 4, 2023. I didn't receive a copy of the policy from Robert (which he sent to the wrong email...my sisters) until July 2023. The two policies are completely different.

First Premier Home Warranty was the service I chose when I bought the new house; regretfully this company will avoid to take any ownership or resolve any issues that you may encounter in your property. I called them a couple of time first to request a plumbing for a minor issue and they said, I can't raise any claim within the first 03 months of contract as that was a blackout period, then a pool pump broke and after they provided a company to look at it that never replied to emails or phone calls, they accepted me to bring my company and the tech determined the pump was damage and this company asked for maintenance records for the last 03 years, and asked me to contact the previous owner to obtain those records, as I've been in the property for 08 month. Stay away from fraudulent and misleading home warranty services. Those guys are not professional and won't honor the contract signed.

Very pleasant to work with and all up front, no hidden charges. Very easy to get a quote and add riders on additional products. I received a senior discount and got an additional 2 free months for prepaying in full for one year and also roof coverage added. No charge.

The only time the phone is picked up is when you to sign up with this bogus company. Claim was denied that should have been covered. No explanation given. When I called to speak to a manager the phone was picked up and hung up 10 times while waiting for 40 minutes on the line. The company that picked up the job to do the work had no explanation as to why the claim was not covered and they also said no one answers the phone. After calling three more times as if I was buying a new policy and I asked to speak with the manager no one ever answered the phone. This is an absolute disgrace and rip off. I paid for the Premier policy upfront then paid for the service call and nothing. If you are looking for a home warranty company this is not the one. Save yourself the aggravation. I rate them minus 10.

Agent was pleasant and knowledgeable about my home warranty. I called to subscribe for another year of home warranty protection through First Premier Home Warranty. The coverage was very good and the price was very reasonable. Would highly recommend this home warranty company to anyone who wants to have the peace of mind that their appliances etc are covered if they stop working properly. This will save potential thousands out of pocket.

They do not pay on claims, it's like not having a warranty at all. They are just interested in getting you signed up. They offer no refund on your policy if you are not satisfied. When I complained a guy on the phone was eating an apple, chewing and Said, "Just keep the policy and don't renew." Totally unprofessional and totally a ripoff.

I turned in my 1st and only claim for a broken microwave. I was referred to a company to call for the repair. This company answered the phone "hello" in a bothered tone. Not instilling any confidence. They went to the house to confirm the microwave needed to be replaced. Great. After asking what the plan for replacement would be, I was ghosted. I reached out to 1st Premier for help. Customer service was horrible. I was hung up on, placed on hold in the middle of conversations and talked over while asking questions. I had to initiate follow up calls to find out how/when my microwave would be replaced. I was told I would have calls back in a day...hours...all of which did not happen.

Representative was very helpful and answered all my questions concerning products, technicians, response and coverage. He worked with me with additional add-on coverage which my home needed. He followed up with all the information I requested via an email. I had additional questions which he got back to me promptly.

Mr. Michael ** is my agent. Simply awesome person, very helpful. Please go ahead and sign up for the home warranty with him and his current company, First Premier Home Warranty. I have signed up and received promotional benefits currently available. I will keep renewing with them. Hopefully I did the right choice.

When I called and ask question, I was amazed that the salesperson had all the info I asked about and even answered questions that I didn't think about. I check the service out and they have a great rating. I have had another warranty service through my electrical supplier and that was a disaster trying to get question answered and service person out to my home.

Mr. Michael ** was friendly and helpful, in setting up the policy. He explained the detail of the coverage, explained the fees, and premiums, explained the promotions, worked to give me best program and discounts. He sent me email to provide the detail of coverage in writing, and answer all my questions during the follow-up phone conversation.

Customer service rep was very helpful, he was also delightful. Very polite, answered and all my questions. He was also understanding when giving out my private information and helping me confirm he was a legit company before giving out my info. Thank you for the peace of mind and the ability to sleep better.

I was impressed by the professionalism of this company. Its coverage beats everybody in the market and the service is super. The home warranty policy that I bought for my clients covers all the essential systems in the home, not only the appliances. Then, as icing on the cake the warranty came with 2 free months. Highly recommended!

Described the coverage in full and went over what was included. Also what helped my decision was the fact that I could cancel any time and get refunded the remaining amount. Tony did say he would mail a hard copy of the contract and coverage but I have not received it.

I was due $137.00 for my claim # **. My policy # **, in the month of September. I was lied to repeatedly about when I would receive the funds. I was later told I would have to wait a month. I paid $60 to have my fridge checked out and I paid another $360 to the repairman that you all requested. Therefore, I was out of $412.00. October you took out my monthly payment. A month had passed and I still had not received any funds. I called to cancel my warranty plan. I was threatened that I would not receive my fund from my claim. I was then lied again about the funds arriving soon. I then went to my bank and I was advised by my bank advisor to cancel payments.

Easily understood-very professional and polite-very helpful in deciding my needs-took the time to research a better price for me as a senior-took time to answer my questions-this was my first time home warranty insurance purchase and my agent was very patient with me! My StateFarm secretary in Simpsonville referred me to you! Her name is Rosa!

Just wanted to give a thumbs up to my sales rep. Michael **. He explained in detail and answered all my questions about my home warranty. I was shopping around and told him that, yet he did not pressure me at all I felt very comfortable with his knowledge. I spoke with other warranty companies after First Premier. I felt pressured to hurry and sign up. Was even interrupted while asking a question to sign up. I was not ok with that. I liked the customer service I received along with the caring attitude. I just got the warranty of course, haven’t used it yet. But I feel very confident that I made the right choice.

Michael was great and would recommend him to others. He helped me make my decision easier. He helped me get the best rate. I called him back and he was prompt on answering my call back. I would definitely keep him in mind when referring or have friends and family looking for a home warranty.

First I’ll get my only negative out of the way, having to pay the premium all at once is a little hard. My sales rep, John, was super professional and knowledgeable about the service he was selling me. Also from a pricing point they are the best value that I could find. I left a company who was charging more and giving less. Overall great experience!!

My experience with TF was wonderful, he talk was slow in explaining to me what would be covered and what it would cost me per year. This is my first home warranty for my home. I am hoping for a good experience with this company because I am referring others. I would recommend a friend or family member.

Received friendly Customer Service and answered all my questions. John was very helpful & understanding with all my concerns including pricing. He also worked with me to start service at the time I requested and explained everything in detail..I would definitely recommend checking out First Premier before deciding who to go with for Home Warranty.

I haven't had a chance to use this policy yet. But was told I'd work with the same agent, and would be able to call, text or email. The rate for coverage and visits was affordable. All my appliances should be covered except for hot tub. We added that on separately. We have had so many home appliances and plumbing and electrical issues... wish I had this earlier!

After my last home warranty company raised their prices again, I researched many companies to find a better deal. First Premier had the best price and offered many options for additional coverage items. In addition I could not find a lower service fee than First Premier. The sales person was helpful and signing up just took a quick phone call.

Purchased a new home warranty. I was with another company and switched to much better pricing and coverage. Went smoothly with no issues. Tony did a great job! I would highly recommend this company. I’m expecting great service. They also cover the roof.

I had amazing customer service! He answered all my questions and was very patient with me. After all my reviews and asking questions with different companies this one by far beat everyone out of the park. I am looking forward to working with them. I hope you all trust your warranty needs with First Premier!

Steven has helped me with several home warranty purchases. The instances where they have been needed have been great for the homeowner. Steven gets a 10 on his service and kindness. You have a great employee. I have been recommending First Premier to our agents in my office as well as other Realtors and offices in my area. Keep up the good work Steven and First Premier. I know your business will continue to grow as you please all the homeowners you service.

Joe was able to answer all of my questions and he was able to discount our rate. Hopefully we’ll never need to use the program, but based on Joe’s attentiveness, I’m confident we will be taken care of. His ability to understand the needs of his clients, especially his senior clients, is most impressive.

Very good presentation and informative. They had everything I was looking for at an excellent price and greet reviews. The representative was not pushy and answered all my questions and concerns to my satisfaction. I look forward to maintaining a relationship with this company for years to come. I definitely recommend this home warranty over all the others I considered.

My questions were answered clearly and I was given a great price. Documents were received immediately via email. The BBB rated the company very well and I was informed I could cancel within 30 days. I also like that I can transfer the policy to a new home if I move or transfer it to new owners if I sell.

Steven was great helping me through my 1st time inquiring about home warranty service. He answered all my questions and explained the company and the services thoroughly. He offered me the best price possible and found additional promotions on top of that. He made the sign up process extremely easy.

My concerns were addressed and the thoroughness of explaining the coverages by Tony was very helpful in making a decision. I have had coverage from another company for 19 years but, the coverages offered by First Premier and most especially the cost per month for this policy sold me immediately.

I would NOT suggest signing on with this company. My advice to you is RUN as quickly as you can and DO NOT LOOK BACK! Stay away from First Premier Home Warranty! I would NOT recommend that anyone sign on to work with this very shady company. 1st, I was charged taxes when my state does not tax ins. The documentation did not show price of policy + Taxes; it was all lumped together showing total cost as what was paid for policy. That was reimbursed when I called about it. When I really looked thru reviews, I noticed that the good reviews were about customer service on the front end and the great deals that people were given. However, when I found reviews about the experience people had when they actually filed a claim, those were the very bad reviews.

We received all information easily from Mr. ** regarding all manner of the Home Warranty Service Program. We are hoping we do not have to use this service, however, if we do, it is good to know there are competent customer service agents at First Premier. Thanks for your professionalism and courtesy to me and my wife, Donna.

When Jake ** called explained everything I asked to become a home warranty owner. I was sold. He really was nice and I appreciate him for reach out to me. Thanks. I am really looking forward to experiencing this warranty as needed. I just don't want to have to look for someone to come in to help from long distance stay so this home warranty is just a call away. I am glad I choose First premier Home warranty for my service.

Joe ** was very helpful answering and explaining every questions I have about the warranty plans and what would covered and the price is responsible. This is my first time getting home warranty so I was a little nervous but I am very pleased with the help that I’ve got from Joe **. I would recommend to families and friends. Thank you again Joe for your helped.

I’ve been looking for a home warranty for a few weeks and felt like it was a negotiation to get the best price. This was not the case with First Premier Home Warranty. I called Michael. He answered all my questions and gave me the best price without having to play hardball. Highly recommend!

My representative, Michael, was very professional and thorough! Answered every question I had (and I had many) in detail, and his explanation of the program left me with very few questions about that! I was sceptical at first, but I did sign up with confidence that this is a program with value!

Very bad service and communication... No protection help, taking monthly fee, and deductible for the claim but nothing is covered. No specific description of coverage protection. No benefits to have this home warranty. It waste time and money for this business FIRST PREMIER HOME WARRANTY. I have water heater leaking but wait to hear back from them in 3 days not until I called them.

I bought a home warranty for $399 from this scam company in August. I called them today for an A/C repair service. They told me it would take 24 to 48 hours for dispatch to email me to schedule service??? It's 83 degrees in my house RN... There's no way I'm waiting 24 to 48 hours. I filed a BBB complaint and have disputed the $399 with my bank. And I had to call an A/C company and pay $175 for repairs!!!! This company is a joke!! I NEED MY MONEY BACK NOW!!!!

I have been with this company for two years and this was the first time I called in a claim. It was for one of my AC units where a problem was discovered during regular maintenance. I sent them the quote and after trying to get help and not successful 3 times, finally got a person to pick up and help. Sent in pictures, quotes, etc. Basically I did all the pre-work for them. Their response was to pay for less than 1/10 the quoted part cost based on some mysterious blue book (that they cannot produce). In calling to try and talk to someone, and finally reaching a person to pick up, the response was both condescending and rude and followed with being hung up on - three times! Then they started with emails and said I had to sign the document that I still needed to talk about cost. After several emails (5) to try and get a response their only response is to call back the general number again and they will not talk about the cost.

The salesman called Joe ** sold me the platinum plan with all parts coverage last December. But when I filed a claim for AC not cooling down this June, they denied all parts requested by it contractor and only wanted to pay $30 for 3 pounds Freon. After I complained about it, they sent me the basis document which was different from what I received last December. Even by now I didn't receive any penny from the claim. Fraudulent policy!

Well you buy their plan but when you need them they ignore you and they send someone to fix the problem but is cost them a new item. They offer you a low amount of cash to close the issue and if you don't accept it they don't answer emails phone calls and when you call for a new problem forget about it. They hang up the phone and they don't even reimburse you for fixing it or what you pay them. Just hire a lawyer for this.

Great claims process, had an ac go out in the upstairs master room, they had someone out the following morning with the part that was needed to repair the unit. Refreshing to see a company stand by their product and help customers. I recommend this home warranty companies for your needs.

Contracted with this company 7/3/23. I was quoted a rate of $434.41 for the year, with monthly billing. I was charged the full amount and when I inquired why, I was told I lost the monthly billing option because of the "Senior discount" they gave me. I made a claim 8/2/23; after being referred to two different contractors I still did not get repairs. The first reference was invalid email and no answer to phone message: the second one made an appointment but was a no show.

My Jenn-Air range top element went out. After finally locating a repair person (I had to do that), he advised me that parts were no longer available, and it could not be repaired. I was offered $200 to replace a range that costs more than 10X that amount - completely unsatisfactory. I worked 35 years in real estate and I never heard of such an offer. I would appreciate your help on this matter.

Warning; This is the worst Warranty Company. They have horrible customer service. They don't bank their product & you can't even review them on BBB. Things have gotten so Toxic that I've had to file a complaint with the Attorney General. Stay Far Away. (P.S. They treated my mom just as poorly with a different situation. She was so angry that she filed a complaint 1st. I really regret recommending them to her).

Don’t trust these scammers and don’t buy warranty from this company. Scam company sending unlicensed technicians that don’t understand and speak English. Absolutely horrible coverage - They give pennies when you spend thousands on policy purchase. Absolutely horrendous customer service and Supervisor is too rude. Instead of resolving the issues, they put our account on hold.

Very disappointed with this company. After placing a claim for my air conditioning I was assigned a technician to come out. When I contacted the company that was assigned, I was told that their technician was in the hospital. I contacted Premier and was told that I could use my own technician and to email the invoice if they were unavailable to be reached by phone. Well New York is on Eastern time, 3 hours ahead of Az, (they are not available 24 hrs, only answering service) and I followed procedure, paid the invoice, emailed the invoice and now am told the repair was not authorized or covered. Unfortunately it was 115 degrees that day and could not wait. Communication is poor at best.

I gave them a try based on the reviews I saw and it was totally false. They won't fix anything as their brochure describes, I had a washer issue and they made me pay and wait on a partial reimbursement for the repair. I paid extra for A/C coverage and they won't fix my A/C at all. Don't do what I did, don't try them.

Because I talk to several company this company was the best choice and we got more for our more money. They talk me through what I would get for my money and I will get service fast if something breaks down in our home. The price was great and cheaper than anyone. Yes I would recommend to my family.

Tony was great to work with. He accommodated his schedule to work with me and answered all my question and concerns and then again with my wife. His actions are an example of what good customer service is. In spite of other reviews I saw on-line. So far so good. Thank you Tony.

I spoke with Tony on First Premier's Home Program. He was informative and was able to answer all my questions (which were quite a few). I was happy with the contract we put together. I am going to recommend Premier to my neighbors. We found the Premier Booklet to be very informative. It answers many of the questions I had about how to file a claim.

Michael ** was very very informative and helpful. They were able to answer all my questions. I’m super excited to start living in my new house especially having this extra protection. I feel secure in my purchase. The company offers amazing coverage at very affordable rates. Thank you to Michael!

My experience was great. Michael was great! He was professional. He called me back when I was making a decision and was very informative as I made my decision. I am looking forward to working with this Home Warranty Company in the future. I know it is important to make sure that things in your home are going to break and need repair.

Seeking out a solid company whose overall success surpasses the competition found me Joe **. His professional manners and kind words explaining the needed information in order for me to feel great about committing to a home warranty plan. Everything was completed in a timely manner and feeling secure in knowing that should a situation arise First Premier Home Warranty will be there for my family and our home.

Michael called to review the warranty plan options offered by First Premier and different pricing for services. I had been researching warranty plans with Consumer Affairs because of previous bad experience with warranty company. My initial contact with First Premier was a good experience. Michael was very helpful and went the extra mile to make sure I found a plan that was right for me. Good experience.

WARNING STAY AWAY! They accused me of one small part of my dishwasher broke on the 14th so they accuse me of it happening before the 30 days was that but it happened right after the 30-day waiting period, right after and it doesn't matter if it happened right after or have been happening six months later. I still waited the 30 days but they denied me because this woman who I was talking to for about 10 minutes contacted them.

Tony was prompt in securing my coverage within minutes of our call and sent me my welcome letter and full documents to my email and gave me all information that I will need. Thank you so much for people like Tony and First Premier.

Easy and straightforward. A professional, kind, courteous, wonderful, amazing experience. Looking forward to being covered under First Premier Home Warranty. Recently moved to the area and was happy with my outcome. If I could recommend this company to everyone I would, but I can’t so I’m leaving a review.

Michael ** was who I talked to and he was fantastic. He was concise with information, took time to make sure I understood everything, answered all of my questions, gave me a great deal, and overall was just a super nice guy. I’m really impressed with how well he handled everything regarding my coverage. Thank you so much Michael!

I had a very positive experience with First Premier Home Warranty. I researched many warranty companies but I mainly selected this one because they offered the coverage I was seeking and the best incentives at a comparable price. The agent answered all my questions and assured me I can call anytime I had any further questions. I'm satisfied with my decision!

The Representative was very knowledgeable and efficient in explaining the home warranty policy. He knew all the answer to my questions and very courteous. All document was emailed to me promptly. I will share my experience with other. I also want to thank you for the promptness that the policy was issued.

Outstanding customer service, great value! Thank you so much for the value, and service! I can’t emphasize how much difference your service and value made in my life! I will highly recommend your service to anyone who is interested in home warranty service! I hope you continue to provide your service to as many people as possible because as far as I am aware none in the market can beat your service and value. Cordially yours, Mariusz

Micheal ** was very nice and helpful. When explaining the policy to us. The experience was great. I would definitely recommend First Primer to my friends and family. There’s nothing like feeling secure and having a peace of mind. When things go south All the things included in this policy like from microwave to the septic system.

Smooth and easy registration. Roy was readily available and quick to respond to any questions. Price was definitely worth it .. Looking forward to a great experience with this company now and many years to come. Previous companies have let me down- so looking forward to this change. Service should be as good as my initial sign up and I will be extremely pleased.

Good customer service person. Gave me all the information I needed about the plan. No problem. Very well spoken on the knowledge of the plan. NOW give Mr. ** a day off with pay because he had to work with me.

The man I spoke to was so helpful and kind and worked really hard to get us the best deal for the best price and I would highly recommend giving them a call. I had a bad experience with another company and they worked hard to make the issue better.

I just enrolled First Premier Home Warranty program, hope everything works good. Premier Home Warranty team did awesome support and provide all the required information. They are providing all below services: air conditioning system, heating system, refrigerator, clothes washer, clothes dryer, plumbing system, plumbing stoppage, water heater, Whirlpool bathtub, electrical system, oven/range/stove, cooktop, built-in microwave, dishwasher, garbage disposal, trash compactor, ductwork, garage door opener, ceiling and exhaust fans, sump pump (permanently installed), septic system, septic pumping, any kind of roof leak.

John was extremely helpful! I purchased a Home Warranty from him, for the Buyer of a condo that I am selling in Reno. I was impressed with his service, as well as the policy price and $60, service fees! I am a Real Estate Broker in California. PLEASE let me know when you are doing business in my state, as I ALWAYS buy my clients a Home Warranty!

We have now canceled our contract with American Home Shield due to their absolutely TERRIBLE performance. We have enjoyed talking with your representatives and look forward to years of good service. Thanks again for hiring people in the US who also speak great English. (unlike the people at American Home Shield who only work in South America.

I had purchase this plan in order to get warranty on my home. I called in 6/7 to get my plumbing done. The plumber came and stated waiting on 1st premier to cover. They denied on 6/30. Tell me to fill out cash lien. In that if any plumbing goes wrong. I cannot call in. I told them I want cancel this plan. Stated I need to pay them 50 for cancelation or they will put a lien on my house. They are crooks. They already take out 45 to get started which I paid $45 for a month. Nothing get started. They called that the waiting period. Then you pay another $45 technically to get your plan get started. Since it wasn't active. Plus I had to pay service call of $60 to tell they will not cover it. All my plumbing needed was a snake. Which it took them only 20 mins to fix. Why having this plan if I have to get someone else to do it.

I was deciding between three home warranty providers. I'd ultimately decided to go with First Premier and purchased one year of service at what seemed to be a great value compared to the other choices. What is even better is that a First Premiere representative call me and offered even better service, at a lower price, and offer the chance to lock that low rate in for six years! Of course, I glad accepted, and he was able to void out the earlier payment I made and signed me up for the six year rate lock. I'm glad I considered First Premier and I look forward to having their coverage.

I talked to Steven and received a quote and he understood my hearing problems and was helpful. I told him I would call him back after I checked a few things and he did not pressure me into making a fast decision which made me more likely to sign up.

I had gotten a few different quotes for my home. All of them were confusing and when I was done with one I didn't feel comfortable about the protection or pricing and even didn't understand if certain items were covered or not. Until through Comsumer Affairs helped me get involved with Priemer Home Warranty. They immediately made me feel like family. All my questions were answered and I was so relieved, Their prices were great and they threw in an extra 2 months service free. Their service call fee was 60.00. The others that wanted 85.00 and or 125.00.

I have had a home warranty program for over 5 years with American Home Shield and Fidelity Home Warranty. When I called First Premier, I spoke with Jack **. He spent more time with me than the other companies ever did! I truly felt like he cared about my concerns. He helped me to feel confident that if and when an issue occurs, that First Premier is fair and honest! I have already recommended First Premier Home Warranty to my friends (and my coverage date hasn't even started).

Hello, I recently joined First Premier home warranty after speaking with a sales rep advising of the many great things this company offers, such as, covering appliances if they are unable to fix them and having customer service reps available that are friendly and easy to speak with. I recently had my a/c unit stop working. First Premier was quick to get service out however I am unfortunately without A/C still in Tucson AZ. I was not contacted by First Premier after the a/c company sent them the repairs needed. I called them asking what was next and was then told the coil to my ac unit was not covered and this would be out of pocket ($2500). I asked for details as I never received my contract once I signed up.

I signed up for a new policy and spoke to Tony **, and he explained all the different policies and what they offer. We found the best policy to fit my needs and my budget. I’m excited to start my new policy in September with First Premier Home Warranty. I am glad that they are much more reasonable and provide the same service as one of their competitors.

I am a brand new customer. Had not heard of First Premier before but the representative, Steven **, was courteous, knowledgeable, and friendly. He was willing to go the extra mile to ensure I had a great experience. I'm praying I don't need anything major but it's a peace of mind knowing you are covered. The only thing I wasn't too pleased about is the 30-day wait but I love that they have a full refund in that 30 days if you want to cancel for whatever reason. I like that the company appreciates their vets and they have a friends and family program as well as a second property discount. They also price match. Love it!!!

Great experience signing up. Robert ** explained everything thoroughly and professionally. I will definitely recommend First Premier to family and friends without hesitation in the future. Really good experience and plan on being a customer for a long time. Best price I found on a home warranty that included everything I needed.

I recently started service with First Premier Home Warranty and was treated with utmost respect. They had offered me a great quote from the start and finally added on more perks towards the end. I’m glad I called to get such a great deal from a great home warranty company. Thanks Premier Home Warranty, you made my days to come feel more protected than ever.

I appreciate the efficiency of Steven in processing my coverage request. I will be contacting him for further service! I am very happy with the coverage we have now on both of our homes! I will definitely recommend First Premier Home Warranty to family and friends! I am very happy to receive a 14 month policy at a special price.

Thank you for helping us with a local home warranty. We are seniors that need help with maintenance and upkeep of our house. The salesman Roy was able to get us help with a six year contract. Angie was able to find this local home warranty in the state of Oregon.

Steven ** was very patient, and answered all my questions in great detail, and to my satisfaction. He offered me a discount based on being a senior citizen, and also offered me the opportunity to save more money with a multi year plan. The refer- a - friend or family member also enables you to get no limit of free months based on the number of referrals you recommend. Thank you Steven ** for your help and your professionalism.

Steven made the process so easy. It is good to know that my house and its contents will be in safe hands for many years to come. So glad I checked into this when internet surfing one day. I strongly Suggest it to all. One cannot afford to pass up the offer I was given. Do not hesitate!!

This is my 1st time ever purchasing a Home Warranty. I spoke with rep John ** and he was GREAT!! He explained everything to me thoroughly and answered all of my questions. He even offered additional promotions. I will try this out for a year and see how it goes.

Had so far good experience with agent Jack., Well now I just have to wait and see about customer service of their field service providers when even needed to use warranty in future. So Unable to comment at this time. Had not use so far so not rating on that yet. Thanks.

Login link doesn't work, so you cannot even look at your contract online. They do not send you the contract. I've been on hold for 43 minutes. When I purchased this, I was told I had to pay, upfront, for 3 years, now I'm out $1143.18, because I cannot even reach the company! I've received 2 emails, neither of which has any login information, and the phone number just puts you on hold, (didn't give you the option to enter an extension number). They don't even have automated that breaks in occasionally to let you know you haven't been forgotten. I want a refund. I'm going to contact my credit card company, to inform them of these issues.

Asked for a sample policy and had a chance to read it without being rushed, asked a few questions, then started our policy. Looking forward to having First Premier Home Warranty cover my home. In my opinion this is the best coverage and I checked a bunch of them out.

Salesman was knowledgeable and accommodating and thouroughly listed the available options. He then gave me a much better deal than had been available online. I have not used the insurance yet but am relieved to know that I am completely covered at home for any unforeseen breakdowns of my systems.

I’m so happy to come across First Premier Home Warranty, a company that truly has the client's best interest at heart. They definitely take the stress away of having to come up with thousands of dollars for unexpected home repairs. Thank you FPHW! I definitely recommend, if you are a homeowner this is a company you should contact.

Quick and easy process to secure a policy that covers everything I need. Great rate! I plan to also select a policy for my second property. While I don't want anything to ever happen at my home, I confident that I have great coverage and protection. The customer service representative was extremely friendly and straightforward.

Michael worked quickly and thoughtfully! He gave realtor and homeowner recommendations and best pricing options over the phone and signed us up! We look forward to working with you all in the years ahead and referring others to you!

Just signed up for the premier plan. Robert was able to explain specifics on what was covered in all categories I had questions with and didn’t push me to add anything that I didn’t feel necessary at this time. I appreciate letting me decide without pressure. So far, so good. Giving 4 stars because I just signed up and won’t really know about submitting a claim yet.

Their prices are hard to beat. The terms seem fair. Nice to have the peace of mind on appliance repair and more. I like that I can use my trusted contractor or their team of experts. After shopping a round I chose to go with this fine company. I think that this decision will serve me well.

Great personal experience. We are currently not happy with the company we have. So here we go. Let's hope you are as good as you say. I will tell my kids a all my neighbors about the 4th of July special. The price is great. So far so good. Thanks again.

I’ve dealt with other home warranty companies in the past and Tony was great. Not over the top pushy, had lots of good information. He worked to earn my business and he knew his stuff. Everything I want covered on my home is included. They added roof coverage as well. Will be referring my friends and family to Premiere! Thank you!

The salesman I spoke to was very professional and knowledgeable. He answered all my questions. The price that I was quoted was the lowest that I’ve received. He told me about all the different price ranges. Also when I asked him if he could sweeten the deal a little he made it happen.

I have NO idea how this company has 4 stars? Literally the worst home warranty company I have encountered. They even make their contractors sign a NDA and they can not send you a copy of their service report?! Contractor told us our control panel on our microwave/oven combo wall unit was not working and that it would be about $1k to repair. The unit brand new is over $3k. The home warranty covers this type of repair but it also says they have the right to offer "cash in lieu of repairs". Typical home warranties will give you a decent cash value to replace your unit minus depreciation, if they deem the repairs are too costly. First Premier refused to do the repairs and offered us "cash in lieu of repairs" in the amount of $179.99!! I understand depreciation but the unit is only 3.5 years old. When I called to try and plead my case, I was treated with such disrespect by the agent. I was in shock!! Please learn from me and STAY AWAY from this company. There are far too many other reputable companies to choose from.

I called and spoke with Steven. He was insightful and did not pressure me. He thoroughly explained to me the coverage as well as the process when making a claim. Steven intently listened to all my questions and directly answered those questions. Then, based upon my situation, Steven investigated whether I was eligible for additional benefits and discounts.

I purchased a First Premier extended warranty and it has been a complete disaster. My air conditioner broke down shortly after buying it, but First Premier denied my claim and provided a minimal compensation that didn't even cover the repair costs. They even deducted it from the hefty amount I paid upfront. Stay away from First Premier! They are a fraudulent company.

After searching and even going with another provider, I was impressed with Rep Jason **'s knowledge and response to every question that I had. He answered questions based on his personal experience with other providers as well as his knowledge about the better services First Premier has to offer. I verified all his correct answers. Even the answers that other home warranty providers didn't share with me, the fine print, would have resulted in bad services for me since I'm a single parent on a budget. Thanks, Jason for looking out for your customers and providing the best most important details about I should commit to First Premier over other home warranties.

Tony was extremely helpful and answered all my questions, like how many "local" contractors are in my area, because that has been a problem before, and that we were always having to pay for out of network contractors, He reassured me that First Premier would take care of us & I would recommend him to anyone who is in the market and their service fee was much better than others I had spoke to.

They took care of me giving me the best policy for my money. And kept adding things to help strengthen my policy and saving. Love this company already. Once they found out I was a veteran the team continued to search for saving that would benefit me over the life of the policy. What I appreciate the most was there were no pressure tactics or games.

I found them to be friendly and helpful. Answered all my questions that were necessary. Was willing to work with me because of certain things that I did not own. I found pricing to be reasonable. I do belong with another company that I was with for quite a few years but always seem to have been getting a hassle with anything so hopefully they will be hassle free. If not then I'll have to move on and I would rather go without insurance than to have to go through hassles but I do have confidence that they will be good for me.

Calling Jack ** to find status of the refund from my other home warranty provider (was told getting the refund part of the contract.) Also need clarification on when my coverage begins. Left 3 messages. No return call. Beginning to think you're not a very good company to deal with. Will search for a replacement ASAP.

The gentleman I spoke to on the phone was very courteous and matched the other company. I am very pleased with everything that the coverage of everything in my home. I am happy that Consumer Report and Forbes say you're number one. Thank you for everything. I am happy the amount never goes and it is locked.

Michael ** of First Premier Home Warranty went over and beyond to give me the best deal of the year, thank you sir. He made my day and got me covered for 6 years, worry free. He worked with me to tailor made the warranty to suit my budget. I recommend this company whole heartedly. Thank you again for a great experience.

Great communication. I would remind to any of my family and friends. Told me a lot about the policy and the best deal offered.. He explain everything in details and told me about everything that’s offered. Communication with him was great. He was very perfection with knowledge about his company. Payments was something that I can afford. Also offer me the senior discount which was great also. Thank you for your service.

I just signed up for First Premier Home Warranty service, and a big part of that was the customer service experience with the gentleman who signed me up, Michael **. He was very thorough, answered all of my questions, even asked additional questions to make sure everything in my house that I needed covered would be.

The sales representative was very professional, accurate, thorough, and friendly. Mr. Michael ** answered all my question and help me make a good decision. Furthermore, Mr. ** discussed with me all the promotions and benefits available to me. I believe I received the best possible deal on the market and looking forward to experiencing a excellent service.

The rep Michael, was super friendly and well knowledgeable. He answer all my questions. I checked with every other warranty available and this was the best coverage and service fees a+. Roof coverage, electronics coverage, and ice maker included with a reasonable service fee. Recommend.

Signing up was easy and painless. Roy walked me through everything even helped with deals to make it more economical. I did a ton of research and kept coming up with reviews about how good First Premiere was. Judging by my first experience I can see why.