First Premier Home Warranty Reviews

First Premier Home Warranty has got to be the worst. I'm ashamed I fell for the lies and bought their plan only to find out it covers nothing. I do not recommend this company. I waited 15 days without air only for them to tell me the part was not covered. Hired my own HVAC tech, came out immediately repaired my A/C, was not even the part they denied. I waited 11 days for a tech for my washer, never came. Very poor customer service, they hang up on you. They tell you what you want to hear to get you off the phone only for you to have to call back and get the next rude person. This company has zero integrity - BEWARE - this company is a SCAM-.

I had a great experience during sign up, the salesperson was properly educated and thoroughly went through all options to help find me an appropriate plan. When the time came and I needed to submit a claim, their system makes it easy and simple to raise a claim, plus I had a technician at my door in under 24 hours!!!! I absolutely appreciate having this warranty as sometimes things break down and can cost thousands of dollars!

I purchased an extended 5-year plan and am sorry I did. My first claim, approximately 2 years after buying the policy, was for a leaking water heater. They could not find a contractor within 60 miles of my home, so I was advised to hire a contractor of my choosing and then get back to them when the leak was diagnosed. Well, getting back to them took two days, as nobody at the First Premier service dept answers the phone. I literally spent hours on hold. I eventually sent them the paid invoice with photographs of the old & new water heaters and was told to read my policy a little closer: It does not cover the inner containment vessel. Shame on me for not reading the policy closer, but what else goes out on a water heater? Maybe the electric coil? I looked into cancelling my policy at that time, but they would only refund a small amount of my premium payment, even after pro-rating. So, I kept the policy.

04/13/2026. I must say that this is the worst Home Warranty Company that I have ever dealt with. I have had this coverage for several months, maybe even a year. I made my first claim in January of 2026 during the cold spell that we had. When I called, they gave us the option of getting our own technician which we did. As requested, once the repair was done, I sent the form requesting pay in lieu of service as we had already had the heating system fixed. I also sent the bill from the technician. These are the things that they asked for. After several weeks, I heard nothing. When I called, I was hung up on several times and once called an "idiot" by a customer service rep.

I filed a claim for a toilet water leak in March 26, 2026. I was emailed the name of the company that would fix my problem (Ryan's Property Services), who charged me the copay up-front, and I was stood up twice. One week later a plumber came and wanted to charge me $900. when I mentioned the warranty company, they said they received a request online. I refused the service.

New customer..Was advised 100% money back if cancelled within 30 day waiting period. Not only did they refuse refund, refused cancel and wanted a 75.00 cancel fee. Had to cancel credit card to prevent new charges. They said they had charges setting up my account LOL.

The moment you've paid the premium, you forget about their service. They won't pay back the check, and they won't help to get the proper service provider. They don't take responsibility for the repair cost. Now, if the repair costs you $500, they simply deny and say, 'Take this $170 and get it done!' How funny is that!

The communication is terrible. The service if you have service terrible. 2 months I tried to have service to my freezer with no affords. Finally when I cancelled my service they stole my refund after I signed my cancellation form. Nowhere to get my refund after I paid $600. I got 0 for 3 months of coverage. This is terrible.

Worst company I have EVER dealt with. Ever. Will lie and misdiagnosed with avoid responsibility. Will ko wow appts and hang up on you. Never cover what they say they will cover. Do NOT PURCHASE FROM THEM.

I am writing to file a formal complaint regarding my recent experience with First Premier Home Warranty, both in how my claim was handled and in the conduct of one of your employees. An employee named Tessma was rude and disrespectful to my wife and disconnected the call on her twice. When I spoke with him, he refused to provide an employee ID number, accused me of submitting a false or fraudulent claim, and stated that he could complete the work himself for a lower price because he is an electrician in New York—despite the fact that my home is located in Mableton, Georgia. This behavior was unprofessional and completely unacceptable.

I have couple of polices in two properties, one of the worst ever customer service. All that they do they send the tech collect the fees and deny the claim. Don’t you ever insure with them. I have four open claims with them. They never accept responsibility and today the customer service hang up the phone on my face.

You will get a fast talking salesperson like Steven ** and if you buy a policy and have questions you will not be able to reach anyone by phone on the weekends. If you happen to need to cancel your policy - it is very difficult and if you get Steven ** - he will be rude and unprofessional to you. I would not recommend this company if good customer service is what you are after.

If I could give them -1000 Stars, I would. I would not recommend this company to my worst enemy. The customer service is horrible. They don't half answer the phone, rude, say they will respond to email and don't, don't have a good record keeping system, they don't communicate with contractors and MOST of all they don't pay claims. I've submitted 4 claims and they denied all four. Total waste of money. One of the Technicians told me not to go with this company.

Absolute worst customer service ever. They yell at you, refuse to answer questions, do not give you their name or ID#, do not let you speak to a supervisor, and hang up on you.

I had a great experience with First Premier Home Warranty. The sign-up process was easy, coverage was clearly explained, and their customer service team was professional and responsive. When I needed service, the claim process was smooth and the contractor was scheduled quickly. It’s a relief knowing my appliances and systems are covered without any hassle. Overall, solid coverage, fair pricing, and dependable service. I’d definitely recommend First Premier Home Warranty to anyone looking for peace of mind.

These people are scams. They make promises and don't keep them. I made two claims about 4 months ago and was told that they will pay for those claims because they could not be fixed. One is for my septic tank clean out and the other for my stove control board. They kept promise 4 times to send payment. I never receive a check. They keep telling me 45 days every time I call. Do not make a mistake and waste your money with this company. They are a bunch of thieves.

I purchased a long term plan which was a mistake, I had roof leak coverage and when I had a leak they send someone out to look at it, the contractor contact First premier and they said the leak was too big because the contractor said estimate of $2500., I contacted a different contractor on my own and they said $750., Recently (about a month ago) I had my washing machine leaking, they sent a contractor out to evaluate and found a valve leaking, after two weeks I called to contractor to get a status report, they said they were waiting on the warranty company to approve repair. It's been about a month and I called today and they said I would get an email explaining the claim, I asked them to tell me over the phone and he said he couldn't do that. I don't know how long I will have to wait for that email, even if I receive it soon its still has been about a month since I submitted the claim.

I have tried for 3 months to get service for a kitchen stove. None of the people they provide work for them or want to work for them because they don't pay. They keep saying they will set me up with a technician but there is no technician in my area apparently which they should have told me before I wasted my money. I might as well have flushed my money down the toilet. They are not part of the Better Business Bureau so you have no resources.

DO NOT SELECT THIS COMPANY. I bought a home last April that was built in 1996 that had several older appliances, including HVAC systems and so I felt it reasonable to buy a home warranty. Choosing this company was the worst choice I could have ever made. I have filed four claims, all of which have been denied and the final one that broke the camel's back was a water heater that finally started leaking and they denied the claim because they don’t cover the tank on the water heater. I was flabbergasted.

Not a good review at present. I filed a claim 12 days ago. The first tech was 2 hours away. I asked for a new tech, and their HO was 10 hours away. However, after complaining, the tech did call, and they appear to have an office locally. I'll see how it transpires this week.

So bad. Their phone number is often misprinted as a number for lab corp, they put you on hold and hang up often, they often cannot deliver techs who still work with them (because they don’t pay them enough), and their buyout offer would be a joke if not so low to be insulting. We feel this company is a scam.

Muhammad **

I have been with First Premier Home Warranty since December 2022 and haven’t file no more than 2 claims. I file about my microwave a few days before Christmas and here it is January 2nd and I still back and forth with them. The technician came out. Told them that the microwave can’t be fix and they are trying to give me $75.00 for a new microwave. I’m so disappointed with this company. They are very rude. I’m just going to cancel them and find someone else. This is just so unbelievable.

Refused my claim on my furnace. No heat and 28 degrees outside. They want me to pay 150.00. My wife and I are disabled. DON'T GET THIS COMPANY. Very bad company. Am going to shop around for a better one!!!!

WORST Company Ever!! RUN, don't walk away! Filed my 1st claim and they offered a "Cash in Lieu". Took several WEEKS and a TON of phone calls to get the form sent out. Still waiting on payment. Social media reviews are horrible too. Wish I would have read them. I canceled their service with my bank. Reporting to the BBB as well.

"December 22, 2025 First Premier Home Warranty Rep Sales. +1 332-240-1824 Steven ** 1 (800) 388-1918 .Anissha, I hope you're doing well! I wanted to let you know that your First Premier Home Warranty subscription is currently set to renew for 2025. I just wanted to check in and confirm that you'd like to move forward with the renewal. As a loyal customer, we will be honoring the same price as last year. Please let me know at your earliest convenience. I'm happy to answer any questions or provide more details if needed. Best regards, Steven"

Less than 1. No one answers the phone but Holly. Left on hold with no follow up, no local repairman. Kim told me to call at 8 am the next day. They don't get in till 9 am. Seller purchased warranty for buyer, 30 day waiting period I wasn't aware of just shy of 5 days, they wouldn't approve. Hope I NEVER need them.

I have been having financial hardships and we thought that having insurance on our appliances would help. I looked around and saw that First Premier had a decent price. I had got a call back signed up. Well we've hit an even harder times so we decided to get rid of this plan so the first time I had called First Premier and off the bat the lady was not professional I told her wanted to cancel and she did even ask any information not even a policy number. I didn't think to ask why she didn't ask but I figured they could tell by the phone. So she goes to tell me that the cancellation department would call me.

I had this Scammy Company about a year ago and all claims were denied! I canceled the contract and got a full refund after many calls. Today about a year later Albert, who claims to be the Owner, wanted to renew the contract and I denied. He cursed me texting and kept pushing me to renew. In my 67 years doing business with many other companies, Albert presented himself as THE MOST UNPROFESSIONAL AND TRASHY PERSON ONE COULD EVER DEAL WITH!!! BEWARE!!!

I am a retired realtor.... I insisted on home warranties for resales.... I keep home warranties on my investment properties, never had a problem with "repair or replace".… This review only allows 200 characters, I have over 49 pages of notes and documentation about this company, their business practices are extremely disappointing, you have lost your money the minute you give them your credit card... I have also drafted letters of complaints to BBB, The Attorney General of GA, National Association of Realtors & our local news channels consumer affairs. There certainly has to be a law that can shut these people down, all the reviews you read... close to 50% are rated 1...

Takes forever to get a hold of someone and when they pick up they hang up. Annoying. Very quick to sign you up but don’t recommend them. Had two claims and both denied for one reason or other. Compressor in fridge went out did not cover it?

First premier Home Warranty is a nightmare. Their underwriters Don't even pay you a quarter of cost of item needing replaced. Then First Premier won't give money owed to you for 45 days. Yes you read that correct 45 days before you get LESS than 25% of value of appliance. The people who answer phones are rude and have no customer service skills and interrupt or hang up on you. I tried to get them to send my check and cancel policy because I paid for three yrs at once and they told me if I cancel the next two yrs even though I'm still in first year I won't get my appliance money. They are nothing but a crooked, rude business with horrible business practices and services. Also I had to pay $55 for a service man to tell me to fix or if appliance is shot. So I am getting $212.14 for a refrigerator. Which means I really am getting$157.14. Ridiculous!!! I DO NOT RECOMMEND THEM TO ANYONE!!!!

Do not use this service. They will take your money but provide no service. All of the contractors they will try to assign to your claim refuse to service the claim and state First Premier won't authorize the repair or won't pay what the contractor needs to make a repair.

This company sucks. They deny all my claims. Can't get anybody out. Had one claim and they never paid their part. I've canceled the plan. They won't give my money back. I would not ever recommend this company to anybody. It's been a total nightmare. I sent letter after a letter to try to get my money back and I'm not getting anywhere.

I have been trying to get a refund on this policy for over a year. I completed the cancellation form and the requirements. I even got the State of Connecticut Attorney General involved. I sent them all required written cancellations via registered USPS mail. They said they would refund a small portion of my original $1,350. They still have not refunded me a single dime. I will be taking them to court!!!

Steven ** is very knowledgeable, and cares for the customer as well a the company. I like the fact that he tried to get the best plan for your home at the same time trying to work with within your budget. He’s very understanding and wants you the customer to have the best service plan you can afford money.

Steer clear of First Premier. In my opinion they are scammed. I filed a claim with them and could not get ahold of them after unless I used a different phone. I was told three times I would receive an email by the end of the day. I ran out of different phones to call them from to cancel my account. I had my bank card hacked so I had to change the number. Well...they called me trying to get the $59 when they owed me for a washing machine they valued at a measly $100. Please do not sign up with this company. Put your money in a side account and pay for your repairs.

If I could give a 0 rating I would because 1 is too good for this company!! Simply the worse warranty company I have ever ever ever dealt with.. impossible to get in touch with them except to purchase a plan.. impossible to get them to pay for anything. They look for any way out even a loophole.. I strongly suggest anyone looking to purchase this type of warranty plan to go with Choice as I made a big error in not keeping them when I moved to Florida.. trust me this First Premier didn’t even deserve a 1- rating.

This company is exemplary when it comes to getting customers! Once you have paid, you can expect to never speak to anyone again. I was told that the first premium would be taken from my account at the end of the 30-day waiting period. It was taken the very next day. “Oops,” they said and promised to fix it. They didn’t. I requested a cancellation of the policy. Promised refund in 7-14 days. 30 days later, they tried to draw another payment from my account. It took 5 phone calls that they deliberately disconnected after a long hold. I kept calling back. Then, they say cancellations are only handled through email! And there is a $75.00 fee to cancel a policy. BEWARE, my friends.

I bought a 5 year with 6th year free policy. I filed my only claim 15 months into the policy and a local contact dropped the ball for an appointment. I fixed the issue myself and cancelled the claim. The claim cancellation was never acknowledged. Found the policy doesn't cover MANY of the issues that might occur. I cancelled the policy. I essentially paid a "monthly" fee, an "administrative" fee, and an "uncoupling" fee that was NOT in my contract. So it cost me about $100 a month for 15 months with no claims. I consider this a scam.