First Premier Home Warranty Reviews

First Premier Home Warranty has not honored the terms of its agreement. I had been a customer for more than a year before filing a claim on 04/14/2026 to repair the aerator in my septic system. It took about a week for a contractor to come to my home and inspect the issue. In fact, two contractors came, and each provided a different recommendation for resolving the problem. After another week, First Premier Home Warranty decided to offer me a cash-in-lieu payment instead of completing the repair.

Stay away, Stay Away, STAY AWAY!!! Their Sales Reps are personable and smooth talking but once you have purchased a plan, the customer service ends. I purchased two warranties from them, one for me and one for my daughter's home, and paid the entire annual premium upfront with a promotional offer of 2 extra "free" months on each warranty. They told my daughter that she did not have a warranty when she needed to file a claim 3 1/2 months later and again, the very next week when she needed to file another claim. Finally, after contacting her own service tech and the repairs being complete, I was able to get the claims established and confirmed with First Premier. I submitted the invoices for payment as instructed.

I canceled my newly purchased policy on the same day. Twice they refused to refund my money falsely claiming I had no right to a refund. I had to get the state insurance commissioner officer involved. I discovered that their license to sell policies in my state had been revoked.

Horrible, is a scam. The customer care is horrible. I only be a month with this company, horrible. Multiple properties: big mistake.

I purchased a warranty from this company in January 2026, expecting timely and reliable service when I needed it. Unfortunately my experience has been extremely disappointing. When my washer and dryer both failed within a day of each other, I promptly opened a service claim via phone call and email. I was advised that I could only open up 1 claim at a time but once the 1st claim was resolved we would immediately start the 2nd claim. The assigned contractor scheduled an appointment but did not show up. After I contacted the contractor I was told they were delayed in Macon and asked if we could reschedule. After that communication stopped completely. My calls and texts went unanswered, and I was unable to get and meaningful response from the contractor or the warranty company.

Paid my premium monthly. Placed a claim on my stove top. Wasn't worth fixing. Gave me a cash offer 'cause they wouldn't replace it. Still waiting 4 months for my cash offer. 6/26/26

I submitted a request to fix problems with my dryer exhaust duct. The technician arrived within 24 hrs to inspect. I was informed that First Premier Home Warranty had to approve the repair. Seven days later, still unable to make contact with FPW for a series of drop calls, static on phone from three different phones and was told they just could not hear. I contacted the technician office to whom I had satisfied the $60 fee, and same related they were still waiting on approval 3 to four days later. It is now past eight business day and today drop calls. I requested a text but have not received.

Former customer of this company. Thankfully I was able to get out of my contract. Absolute worst company I’ve ever dealt with. Rude agents, poor communication, horrible customer service, long delays in getting money back. My money from my one and only claim was three months late and I had to call incessantly to finally receive it. My refund from cancelling my policy was also over a month late. One of the agents I spoke with actually told me that he would make sure I wouldn’t receive my money. Horrific company. I’m hoping to want people before they do any type of business with them. Honestly have nothing positive to say about them.

They sent me one name and phone number of a technician from Moore mechanical and they do not work with Home warranty program so I called them back. They were going to send me the name of another technician but I haven’t heard nothing back yet and it’s been almost 2 weeks and the weather is getting hotter.

Total scam company. Absolutely horrible customer service. They will do whatever they can to deny a claim. Even worse if you try to cancel next to impossible. 6 weeks to deny a dishwasher claim now saying not covered but will not send any documentation to support why.

Worst company I ever dealt with. Phone hang ups, dropped calls, they don’t answer the calls and when they do you get hung up on. Pre approval is also a joke. They send you step by step instruction for pre approval the telephone number is not First Premier. It’s a Lab in California. So you’re unable to get the pre approval before the work is started even if it's an emergency like a pipe burst in the wall. They tell you it will take 24 to 48 for an approval even if it’s an emergency. This company all I can say is stay away. They're not with the aggregation. After all this then they want a $75 fee to cancel your contract.

Misleading information, poor claim handling, and unresolved service. I signed a 3-year coverage contract with First Premier Home Warranty. My claim started on April 15, 2026, and since then my experience has been extremely frustrating and unprofessional. The first technician was dispatched to my home, and I paid the required copay directly to him. He diagnosed the issue, explained which part needed to be ordered, and told me he would return within a few days to complete the repair. However, after that visit, I never heard back from him. About a week later, I attempted to contact the technician but received no response. I then called the warranty company to follow up and was informed that the technician had never submitted an invoice. I was told customer service would contact him to resolve the issue.

Reading all the reviews from different websites, it seems like Josh is the only employee. I filed a claim for my refrigerator. They assigned a technician right away. I called the technician and left a message. I called the technician’s company and left a message. I’ve emailed. I never heard back. I asked First Premier for another technician. This time they assigned someone who specializes in AC/HVAC. They do not fix refrigerators. I never heard from First Premier again. Now I am trying to cancel my policy. They told me that I need to send an email. I tried sending an email from 2 separate email accounts several times over 2 days. I emailed Josh and he said that it must be a problem on my end. I will contact my credit union tomorrow to stop any further payments. What a joke!

Updated on 07/08/2026: If I could give negative 5 stars, I would. The company responded to my review asking me to reach out to discuss. I tried calling today: 2:04 p.m. MDT — On hold for 6m 6s before the call was terminated on their end with no answer. 2:11 p.m. MDT — On hold for 16m 54s before the call was terminated on their end with no answer. 2:28 p.m. MDT — On hold for 1m 39s before the call was terminated on their end with no answer.

I work for an appliance repair company that was contracted by First Premier Home Warranty to go and diagnose the appliance for one of their customers. We charge $70 to diagnose the appliance, and waive that if the repair is done. First Premier told us we could only collect $45 from their customer and that we could bill them for the rest. It has been 5 months and they haven't paid us for any of the 5 jobs we went to for them in that time. They denied every claim their customers made for bogus reasons. They lied and said it was because my company had never reached out to them (our system shows the emails arrived and were opened by them). We had one of their customers calling us for a full month while he tried in vain to get his claim accepted by them. I've never once had them answer my call either. I usually give up after being on hold for 30+ minutes.

I had a very bad experience due to lack of service calls response. Four claims were denied because nor of the technicians, either don't service my area or don't want to service thru First Premier. When I request the cancelation just within 30 days they denied the full refund of my 5 years contract. Neither they reimbursed the payment I made to my own technician after I sign the pay in lieu of...This company is a fraud. They never respond to your complaints. I'm giving one star since I have a lower option to give.

I would give this company negative stars if I could. They are a scam. They keep you waiting forever. And when repeatedly called about my claim the rep said he’s doing me a favor by sending me the “cash in lieu” form that was supposed to be sent out last week at minimum if not before. Do not waste your money here. They do not fix anything. Costs $45 for a technician to come diagnose and they will pay cash in-lieu at $50 what a scam. So to get $5 dollars from them, I’ve had to wait a month and they won’t even fix anything. Absolutely ridiculous.

This company is horrible. I paid my policy for 4 months and then when my gas furnace broke down I gave them a call and they told me they couldn’t fix it because I needed it six weeks of Maintenance records, which is ridiculous because no other company that I had before required Maintenance records also when I cancel my policy, they didn’t refund for almost a full month that I already paid but also they charge me $75 cancellation fee on top … Wow this company is a rip off, no wonder they have a 2.1 star. I’m so glad I’m walking away from them, and I’m going back to American Home Shield. You pay more, but there is no surprises. They really take care of you. Bye-bye First Premier scam!!!

More often than not, 15 minutes to answer the phone, then if lucky, they won't hang up. Then, usually, an agent with a broad accent. The claim process is less than transparent for the homeowner or the company assigned for the repair. Will cancel if my current claim is ever resolved.

Updated on 07/15/2026: Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded BBB and still NEVER paid me what I'm owed. So obviously, they can now keep the $140 they owe me. Apparently, NONE of them are intelligent enough to understand that negative reviews will lose more customers than positive reviews will ever gain. So my mission continues.... To let them have the "win" of keeping what they owe me while I continue to slander their name by simply reporting the truth.

First Premier home warranty said that they cover everything but it's definitely untrue. I filed a claim in March and got a response and was told that a technician would get with me soon, so I received an email stating that a technician has been dispatched and gave me the information. Well 3 days go by and I hadn't heard anything so I contacted the technician myself and was told that he doesn't work for that company. Called FP back and told them the situation and got told the same thing again and thus time they were sending one in and immediately the next day well same thing happened except this one basically said they scammed him so he doesn't work for them anymore. Got a 3rd technician and the company doesn't even exist. Since then I've gotten the run around from FP with the customer service reps picking up and hanging up, holding the phone breathing into it.

Very bad customer service, very long wait times to speak to a representative, some of them were very rude and inconsiderate, made me wait several days/weeks for them to review the claim, once I finally got a rep on the phone he mocked me and laughed at me for asking for an update, he stated I already was paid which was completely false. Worst company I've ever dealt with...STAY AWAY FROM THEM!!!

Worse company ever. Filed a claim in February and just found out I will not be paid for a claim until June. Plus put on hold at least 20 minutes

First Premier Home Warranty has got to be the worst. I'm ashamed I fell for the lies and bought their plan only to find out it covers nothing. I do not recommend this company. I waited 15 days without air only for them to tell me the part was not covered. Hired my own HVAC tech, came out immediately repaired my A/C, was not even the part they denied. I waited 11 days for a tech for my washer, never came. Very poor customer service, they hang up on you. They tell you what you want to hear to get you off the phone only for you to have to call back and get the next rude person. This company has zero integrity - BEWARE - this company is a SCAM-.

I had a great experience during sign up, the salesperson was properly educated and thoroughly went through all options to help find me an appropriate plan. When the time came and I needed to submit a claim, their system makes it easy and simple to raise a claim, plus I had a technician at my door in under 24 hours!!!! I absolutely appreciate having this warranty as sometimes things break down and can cost thousands of dollars!

I purchased an extended 5-year plan and am sorry I did. My first claim, approximately 2 years after buying the policy, was for a leaking water heater. They could not find a contractor within 60 miles of my home, so I was advised to hire a contractor of my choosing and then get back to them when the leak was diagnosed. Well, getting back to them took two days, as nobody at the First Premier service dept answers the phone. I literally spent hours on hold. I eventually sent them the paid invoice with photographs of the old & new water heaters and was told to read my policy a little closer: It does not cover the inner containment vessel. Shame on me for not reading the policy closer, but what else goes out on a water heater? Maybe the electric coil? I looked into cancelling my policy at that time, but they would only refund a small amount of my premium payment, even after pro-rating. So, I kept the policy.

04/13/2026. I must say that this is the worst Home Warranty Company that I have ever dealt with. I have had this coverage for several months, maybe even a year. I made my first claim in January of 2026 during the cold spell that we had. When I called, they gave us the option of getting our own technician which we did. As requested, once the repair was done, I sent the form requesting pay in lieu of service as we had already had the heating system fixed. I also sent the bill from the technician. These are the things that they asked for. After several weeks, I heard nothing. When I called, I was hung up on several times and once called an "idiot" by a customer service rep.

I filed a claim for a toilet water leak in March 26, 2026. I was emailed the name of the company that would fix my problem (Ryan's Property Services), who charged me the copay up-front, and I was stood up twice. One week later a plumber came and wanted to charge me $900. when I mentioned the warranty company, they said they received a request online. I refused the service.

New customer..Was advised 100% money back if cancelled within 30 day waiting period. Not only did they refuse refund, refused cancel and wanted a 75.00 cancel fee. Had to cancel credit card to prevent new charges. They said they had charges setting up my account LOL.

The moment you've paid the premium, you forget about their service. They won't pay back the check, and they won't help to get the proper service provider. They don't take responsibility for the repair cost. Now, if the repair costs you $500, they simply deny and say, 'Take this $170 and get it done!' How funny is that!