First Premier Home Warranty Reviews

Mario was extremely professional and very serious about fixing my problem that I had with the AC company that came out yesterday. The serviceman told me that my AC drain was clogged and it was NOT covered by my home warranty - but he could take care of it for an additional $185.00. I told him NO, gave him a $75.00 check and he left me, a 76 year old woman with cancer with NO AC. Mario is having the serviceman diagnosis in writing and he is coming back to blow out my AC clogged drain. It's so unusual to get this type of Customer Service these day, I certainly appreciate Mario and his work ethic. Thank You.

They sent me one name and phone number of a technician from Moore mechanical and they do not work with Home warranty program so I called them back. They were going to send me the name of another technician but I haven’t heard nothing back yet and it’s been almost 2 weeks and the weather is getting hotter.

Total scam company. Absolutely horrible customer service. They will do whatever they can to deny a claim. Even worse if you try to cancel next to impossible. 6 weeks to deny a dishwasher claim now saying not covered but will not send any documentation to support why.

My ac went out this past week. I called up First Premier and they sent out a technician to assist, and he was able to install the Freon needed to get back up and running. Thanks, guys for assisting in my claim. Will be referring over my neighbor.

Worst company I ever dealt with. Phone hang ups, dropped calls, they don’t answer the calls and when they do you get hung up on. Pre approval is also a joke. They send you step by step instruction for pre approval the telephone number is not First Premier. It’s a Lab in California. So you’re unable to get the pre approval before the work is started even if it's an emergency like a pipe burst in the wall. They tell you it will take 24 to 48 for an approval even if it’s an emergency. This company all I can say is stay away. They're not with the aggregation. After all this then they want a $75 fee to cancel your contract.

Misleading information, poor claim handling, and unresolved service. I signed a 3-year coverage contract with First Premier Home Warranty. My claim started on April 15, 2026, and since then my experience has been extremely frustrating and unprofessional. The first technician was dispatched to my home, and I paid the required copay directly to him. He diagnosed the issue, explained which part needed to be ordered, and told me he would return within a few days to complete the repair. However, after that visit, I never heard back from him. About a week later, I attempted to contact the technician but received no response. I then called the warranty company to follow up and was informed that the technician had never submitted an invoice. I was told customer service would contact him to resolve the issue.

Reading all the reviews from different websites, it seems like Josh is the only employee. I filed a claim for my refrigerator. They assigned a technician right away. I called the technician and left a message. I called the technician’s company and left a message. I’ve emailed. I never heard back. I asked First Premier for another technician. This time they assigned someone who specializes in AC/HVAC. They do not fix refrigerators. I never heard from First Premier again. Now I am trying to cancel my policy. They told me that I need to send an email. I tried sending an email from 2 separate email accounts several times over 2 days. I emailed Josh and he said that it must be a problem on my end. I will contact my credit union tomorrow to stop any further payments. What a joke!

Updated on 07/08/2026: If I could give negative 5 stars, I would. The company responded to my review asking me to reach out to discuss. I tried calling today: 2:04 p.m. MDT — On hold for 6m 6s before the call was terminated on their end with no answer. 2:11 p.m. MDT — On hold for 16m 54s before the call was terminated on their end with no answer. 2:28 p.m. MDT — On hold for 1m 39s before the call was terminated on their end with no answer.

I work for an appliance repair company that was contracted by First Premier Home Warranty to go and diagnose the appliance for one of their customers. We charge $70 to diagnose the appliance, and waive that if the repair is done. First Premier told us we could only collect $45 from their customer and that we could bill them for the rest. It has been 5 months and they haven't paid us for any of the 5 jobs we went to for them in that time. They denied every claim their customers made for bogus reasons. They lied and said it was because my company had never reached out to them (our system shows the emails arrived and were opened by them). We had one of their customers calling us for a full month while he tried in vain to get his claim accepted by them. I've never once had them answer my call either. I usually give up after being on hold for 30+ minutes.

I had a very bad experience due to lack of service calls response. Four claims were denied because nor of the technicians, either don't service my area or don't want to service thru First Premier. When I request the cancelation just within 30 days they denied the full refund of my 5 years contract. Neither they reimbursed the payment I made to my own technician after I sign the pay in lieu of...This company is a fraud. They never respond to your complaints. I'm giving one star since I have a lower option to give.

I would give this company negative stars if I could. They are a scam. They keep you waiting forever. And when repeatedly called about my claim the rep said he’s doing me a favor by sending me the “cash in lieu” form that was supposed to be sent out last week at minimum if not before. Do not waste your money here. They do not fix anything. Costs $45 for a technician to come diagnose and they will pay cash in-lieu at $50 what a scam. So to get $5 dollars from them, I’ve had to wait a month and they won’t even fix anything. Absolutely ridiculous.

This company is horrible. I paid my policy for 4 months and then when my gas furnace broke down I gave them a call and they told me they couldn’t fix it because I needed it six weeks of Maintenance records, which is ridiculous because no other company that I had before required Maintenance records also when I cancel my policy, they didn’t refund for almost a full month that I already paid but also they charge me $75 cancellation fee on top … Wow this company is a rip off, no wonder they have a 2.1 star. I’m so glad I’m walking away from them, and I’m going back to American Home Shield. You pay more, but there is no surprises. They really take care of you. Bye-bye First Premier scam!!!

More often than not, 15 minutes to answer the phone, then if lucky, they won't hang up. Then, usually, an agent with a broad accent. The claim process is less than transparent for the homeowner or the company assigned for the repair. Will cancel if my current claim is ever resolved.

Updated on 07/15/2026: Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded BBB and still NEVER paid me what I'm owed. So obviously, they can now keep the $140 they owe me. Apparently, NONE of them are intelligent enough to understand that negative reviews will lose more customers than positive reviews will ever gain. So my mission continues.... To let them have the "win" of keeping what they owe me while I continue to slander their name by simply reporting the truth.

First Premier home warranty said that they cover everything but it's definitely untrue. I filed a claim in March and got a response and was told that a technician would get with me soon, so I received an email stating that a technician has been dispatched and gave me the information. Well 3 days go by and I hadn't heard anything so I contacted the technician myself and was told that he doesn't work for that company. Called FP back and told them the situation and got told the same thing again and thus time they were sending one in and immediately the next day well same thing happened except this one basically said they scammed him so he doesn't work for them anymore. Got a 3rd technician and the company doesn't even exist. Since then I've gotten the run around from FP with the customer service reps picking up and hanging up, holding the phone breathing into it.

Very bad customer service, very long wait times to speak to a representative, some of them were very rude and inconsiderate, made me wait several days/weeks for them to review the claim, once I finally got a rep on the phone he mocked me and laughed at me for asking for an update, he stated I already was paid which was completely false. Worst company I've ever dealt with...STAY AWAY FROM THEM!!!

Worse company ever. Filed a claim in February and just found out I will not be paid for a claim until June. Plus put on hold at least 20 minutes

First Premier Home Warranty has got to be the worst. I'm ashamed I fell for the lies and bought their plan only to find out it covers nothing. I do not recommend this company. I waited 15 days without air only for them to tell me the part was not covered. Hired my own HVAC tech, came out immediately repaired my A/C, was not even the part they denied. I waited 11 days for a tech for my washer, never came. Very poor customer service, they hang up on you. They tell you what you want to hear to get you off the phone only for you to have to call back and get the next rude person. This company has zero integrity - BEWARE - this company is a SCAM-.

I had a great experience during sign up, the salesperson was properly educated and thoroughly went through all options to help find me an appropriate plan. When the time came and I needed to submit a claim, their system makes it easy and simple to raise a claim, plus I had a technician at my door in under 24 hours!!!! I absolutely appreciate having this warranty as sometimes things break down and can cost thousands of dollars!

I purchased an extended 5-year plan and am sorry I did. My first claim, approximately 2 years after buying the policy, was for a leaking water heater. They could not find a contractor within 60 miles of my home, so I was advised to hire a contractor of my choosing and then get back to them when the leak was diagnosed. Well, getting back to them took two days, as nobody at the First Premier service dept answers the phone. I literally spent hours on hold. I eventually sent them the paid invoice with photographs of the old & new water heaters and was told to read my policy a little closer: It does not cover the inner containment vessel. Shame on me for not reading the policy closer, but what else goes out on a water heater? Maybe the electric coil? I looked into cancelling my policy at that time, but they would only refund a small amount of my premium payment, even after pro-rating. So, I kept the policy.

04/13/2026. I must say that this is the worst Home Warranty Company that I have ever dealt with. I have had this coverage for several months, maybe even a year. I made my first claim in January of 2026 during the cold spell that we had. When I called, they gave us the option of getting our own technician which we did. As requested, once the repair was done, I sent the form requesting pay in lieu of service as we had already had the heating system fixed. I also sent the bill from the technician. These are the things that they asked for. After several weeks, I heard nothing. When I called, I was hung up on several times and once called an "idiot" by a customer service rep.

I filed a claim for a toilet water leak in March 26, 2026. I was emailed the name of the company that would fix my problem (Ryan's Property Services), who charged me the copay up-front, and I was stood up twice. One week later a plumber came and wanted to charge me $900. when I mentioned the warranty company, they said they received a request online. I refused the service.

New customer..Was advised 100% money back if cancelled within 30 day waiting period. Not only did they refuse refund, refused cancel and wanted a 75.00 cancel fee. Had to cancel credit card to prevent new charges. They said they had charges setting up my account LOL.

The moment you've paid the premium, you forget about their service. They won't pay back the check, and they won't help to get the proper service provider. They don't take responsibility for the repair cost. Now, if the repair costs you $500, they simply deny and say, 'Take this $170 and get it done!' How funny is that!

The communication is terrible. The service if you have service terrible. 2 months I tried to have service to my freezer with no affords. Finally when I cancelled my service they stole my refund after I signed my cancellation form. Nowhere to get my refund after I paid $600. I got 0 for 3 months of coverage. This is terrible.

Worst company I have EVER dealt with. Ever. Will lie and misdiagnosed with avoid responsibility. Will ko wow appts and hang up on you. Never cover what they say they will cover. Do NOT PURCHASE FROM THEM.

I am writing to file a formal complaint regarding my recent experience with First Premier Home Warranty, both in how my claim was handled and in the conduct of one of your employees. An employee named Tessma was rude and disrespectful to my wife and disconnected the call on her twice. When I spoke with him, he refused to provide an employee ID number, accused me of submitting a false or fraudulent claim, and stated that he could complete the work himself for a lower price because he is an electrician in New York—despite the fact that my home is located in Mableton, Georgia. This behavior was unprofessional and completely unacceptable.

I have couple of polices in two properties, one of the worst ever customer service. All that they do they send the tech collect the fees and deny the claim. Don’t you ever insure with them. I have four open claims with them. They never accept responsibility and today the customer service hang up the phone on my face.

You will get a fast talking salesperson like Steven ** and if you buy a policy and have questions you will not be able to reach anyone by phone on the weekends. If you happen to need to cancel your policy - it is very difficult and if you get Steven ** - he will be rude and unprofessional to you. I would not recommend this company if good customer service is what you are after.

If I could give them -1000 Stars, I would. I would not recommend this company to my worst enemy. The customer service is horrible. They don't half answer the phone, rude, say they will respond to email and don't, don't have a good record keeping system, they don't communicate with contractors and MOST of all they don't pay claims. I've submitted 4 claims and they denied all four. Total waste of money. One of the Technicians told me not to go with this company.

Absolute worst customer service ever. They yell at you, refuse to answer questions, do not give you their name or ID#, do not let you speak to a supervisor, and hang up on you.

I had a great experience with First Premier Home Warranty. The sign-up process was easy, coverage was clearly explained, and their customer service team was professional and responsive. When I needed service, the claim process was smooth and the contractor was scheduled quickly. It’s a relief knowing my appliances and systems are covered without any hassle. Overall, solid coverage, fair pricing, and dependable service. I’d definitely recommend First Premier Home Warranty to anyone looking for peace of mind.

These people are scams. They make promises and don't keep them. I made two claims about 4 months ago and was told that they will pay for those claims because they could not be fixed. One is for my septic tank clean out and the other for my stove control board. They kept promise 4 times to send payment. I never receive a check. They keep telling me 45 days every time I call. Do not make a mistake and waste your money with this company. They are a bunch of thieves.

I purchased a long term plan which was a mistake, I had roof leak coverage and when I had a leak they send someone out to look at it, the contractor contact First premier and they said the leak was too big because the contractor said estimate of $2500., I contacted a different contractor on my own and they said $750., Recently (about a month ago) I had my washing machine leaking, they sent a contractor out to evaluate and found a valve leaking, after two weeks I called to contractor to get a status report, they said they were waiting on the warranty company to approve repair. It's been about a month and I called today and they said I would get an email explaining the claim, I asked them to tell me over the phone and he said he couldn't do that. I don't know how long I will have to wait for that email, even if I receive it soon its still has been about a month since I submitted the claim.

I have tried for 3 months to get service for a kitchen stove. None of the people they provide work for them or want to work for them because they don't pay. They keep saying they will set me up with a technician but there is no technician in my area apparently which they should have told me before I wasted my money. I might as well have flushed my money down the toilet. They are not part of the Better Business Bureau so you have no resources.

DO NOT SELECT THIS COMPANY. I bought a home last April that was built in 1996 that had several older appliances, including HVAC systems and so I felt it reasonable to buy a home warranty. Choosing this company was the worst choice I could have ever made. I have filed four claims, all of which have been denied and the final one that broke the camel's back was a water heater that finally started leaking and they denied the claim because they don’t cover the tank on the water heater. I was flabbergasted.

Not a good review at present. I filed a claim 12 days ago. The first tech was 2 hours away. I asked for a new tech, and their HO was 10 hours away. However, after complaining, the tech did call, and they appear to have an office locally. I'll see how it transpires this week.

So bad. Their phone number is often misprinted as a number for lab corp, they put you on hold and hang up often, they often cannot deliver techs who still work with them (because they don’t pay them enough), and their buyout offer would be a joke if not so low to be insulting. We feel this company is a scam.

Muhammad **

I have been with First Premier Home Warranty since December 2022 and haven’t file no more than 2 claims. I file about my microwave a few days before Christmas and here it is January 2nd and I still back and forth with them. The technician came out. Told them that the microwave can’t be fix and they are trying to give me $75.00 for a new microwave. I’m so disappointed with this company. They are very rude. I’m just going to cancel them and find someone else. This is just so unbelievable.