First Premier Home Warranty Reviews

Total scam. Agent convinced me to purchase 3 years, telling me that had the option to file claims online and that if I was unsatisfied for any reason, I would be able to cancel and be refunded at a prorated rate, with NO penalties. Their "online claims" is literally just a contact us form, and they refused to replace something broken without 3 years of service records (I've only lived in my house for 2, and was never informed of this requirement prior to making a claim). I looked into canceling, and was told I would have to pay penalties along with proration, amounting to nearly the entire fee I paid. They will lie and tell you anything to get your money. RUN FAR AWAY. They are currently being sued in Ohio for shady business practices, and have had actions taken against them in Oklahoma and Minnesota as well. Please see here: **.

My 2 year old over the range microwave died. My husband contacted Premier and they sent someone from Bgh Electronics to look at it. Bgh determined the motherboard was fried and it couldn't be fixed. The cost to replace it is $479 plus installation. After paying $60 for someone to come out they want to give us $50 to replace it. My husband called and requested to speak with a manager since they were telling him Bgh determined the $50 replacement cost. Premier put him on hold for over half an hour, and after they realized he wasn't hanging up they hung up the call. What a scam.

Filing a claim with First Premier Home Warranty is always smooth and simple. Recently, I filed a claim for my dishwasher, and the entire process took less than 10 minutes. Their online system is easy to use, and they process claims quickly. I’ve never had any issues getting repairs scheduled promptly.

This piece of crap company will not pay the right amount for the service. I call them because my tv speakers stop working properly. I paid almost $2500.00 for my tv and they told me they can’t fix it and they will give me $125.00. When I call them they told me that I abused my tv and it’s not their problem. Don’t pay this company for any service, it’s another scam company.

My frig broke in early July. Company did not respond until late July by contracting with a company from Mobile Al to do repair. No one was manning the phones the day of repair so I had to pay for repair in cash and file for reimbursement. First Premier refuses to pay finally offering me less than half in payment and have since refused to disburse the funds, My contract was from April 24 thru Jun 25 and when I asked for cancelation in Oct 24 that said they didn't owe me any pro rated refund as their website promotes. Avoid this company

This is the worst home warranty ever...I've used the service twice and both times they did not pay the full amount for repairs. I was out of pocket for %80 of the cost. I will be cancelling as soon as I get my reimbursement funds.

I was contacted multiple times by First Premier Home Warranty before deciding to give them my business, paying $39/month for a home warranty that covers appliances and more. However, my experience with their service has been nothing short of frustrating. The real test came when my over-the-range microwave broke. After calling First Premier three times, I was finally given the contact information for a technician — only to find that the number was disconnected. The second technician came, didn’t even try to troubleshoot properly, and simply agreed with my diagnosis, charging me a $75 fee without doing any real work.

This First Premier Home warranty have horrible customer service and care less about customer. I’ve had a claim with them it took more than 4 weeks in a hot summer time when my air conditioner went bad due to normal wear and tear and still we have not resolved the matter until now. Now I have a furnace problem they don’t even pick up the phone and me and my family, small kids are freezing and these guys don’t even care. “THEY ARE A SCAM IN A NUTSHELL”

I will NEVER use them again!!! I was alerted by my utility company that I had a leak. I found the leak and filed a claim. They emailed me the name of the plumbing company that's supposed to take care of the leak. However, the plumbing company complained to me that they've told my warranty company multiple times that they won't do business with them!! First Premier company has had me on hold over 30 minutes and won't respond to my email either!!! I've paid every month on time and don't receive help in a timely manner!

Every aspect of their service is terrible. The reps constantly lie; the information they give and even what they say is required by the policy changes depending on what they feel is favorable to them. They don't respond to requests without multiple calls/emails and they reimburse their service providers so poorly that it is hard to get anyone to agree to come out to address a problem. The only time I could get anyone to help me with any problems was by threatening to cancel my policy.

Very Happy with the service, had to use them for My Washer Machine Breakdown, Very efficient on turnaround time, Austin my Customer service Rep went the extra mile to make sure the entire process was seamless.

I had a terrible experience with First Premier Home Warranty. I signed up under the impression, promised by their sales rep, that they would handle canceling my previous policy with HSA Home Warranty. Instead, they did nothing, and I was charged twice by HSA, totaling $130.30. Now, on top of that, they want to charge me a $75 cancellation fee—when they’re the reason I’m in this mess to begin with! Completely unprofessional and misleading. I wouldn’t recommend this company to anyone looking for a reliable service.

This company is a scam. They will not pay for your service. They will play games on the phone, hanging up multiple times. They have you pay a deductible for a company to come out. Then they make you pay the company for whatever is needed. They claim they will reimburse you which is bullcrap. You will never receive a dime. I'm trying to cancel service and they are giving the runaround. They gave me an email and it says blocked when I sent a cancelation request. PLEASE PLEASE DO NOT USE THIS COMPANY, FIRST PREMIER HOME WARRANTY IS A SCAM.

Had my first service call under First Premier Home Warranty. The service and timeframe for the repair of my washer exceeded my expectations. The Technician from Zero-Cold Appliances was very professional and knowledgeable. The repairs and work approval were completed in a timely manner. I am very happy and pleased with First Premier Home Warranty for service provided and highly recommended.

Buyer BEWARE - BEWARE – BEWARE! They are scammers! DO NOT use this company. You are setting yourself up for failure. My HVAC stopped working and I called and put in a claim. They emailed me, and it said for me to set an appointment with some HVAC company. I called that company, and the owner of that company said that he would never work for this home warranty company because they do not pay. I called again and they emailed another company. So I called them, and that number would not go through. I called them again and they told me to call a local HVAC company, and they would pay for it. I had a company come and check it out, and they said that the blower motor was not working from the unit inside the house. I had the HVAC company order the motor and paid for it.

If the ability to rate no star was available. We entered into contract with this company May 20th of 2024. They had a cease and desist order in the state I live in that they were not legally allowed to sell contracts. Our State AG is useless in this regards. We filed a claim, and they stated "smell" is not covered. If we can't rely on our senses to know something is wrong how can this claim be denied. We never received a contract or any piece of paper, as this was all done during closing. I have screamed several times for a booklet for what's covered and not covered, and to this day (October 2024) I have yet to receive this elusive piece of material. Request and messages go unanswered. And I'm pretty sure more than 75% of their "5 star" reviews are people who work for this company.

First Premier is a scam, they take your money and when you have a claim it takes 20 phone calls to get a answer to your claim, we have been with them almost 2 years. Never had a claim. The air conditioner went out. I put in a claim. They assigned me a tech 2 hours away. Ended up calling a local hvac company. They came out and found the motor had burned out on furnace and the main board was bad. After 3 weeks back and forth getting them to cover or give answer to replace. They came back and said they want 3 years of maintenance records or they can not ok the repair. I have canceled the policy and got a attorney out of new york to look into this matter. Do not use them. I'm sure they deny more than they approve. That is just my thought. Have no proof or am accusing them of that. What a horrible company to work with. Sit on hold 15 min then it hangs up on you.

I purchased the First Premier warranty along with my sister thinking it was legit. After the storm Helena my air and heater went out. I have had the policy for about 4 months, they sent my policy agreement to the wrong emails as he was telling me how and what the policy states and I informed him that they send it to the wrong email. He telling me that it states in the policy that I have to show upkeep for the past 36 months, how can you show that if you haven't been in that home that long, PLEASE DON'T BUY THIS WARRANTY. I am giving you heads up and I am fine to report them to BBB as they want me to pay the $75 cancelation fee where I have paid them up for the year 2024 thru March 2025.

I was promised that my home inspection would suffice to show that thing were working properly. After entering the home and something was amiss I called for service check, made a claim and was flat out denied. After they assured me all I need was the home inspection report. They request 36 months of service documents. Which I wasn’t told until after they took my money and denied my claim. Do not use this company. They will scam you and their sales team is proficient - do not believe what they tell you. Run! Don’t think twice. Protect yourself, protect your pocket, protect your home. RUN!!!!

Good service from a knowledgeable representative who worked with me until we found the plan that is best suited for me. I think that this plan will cover all of my needs at a reasonable price so that I won't have to worry about unexpected repairs for three and one half years.

In April 2024 I signed up for the Platinum warranty with agent Tony **. First Premier Home Warranty. Toll Free: (800)388-1918. Direct: **. In June my dishwasher went out. I filed a claim, paid the $75 and it was fixed. The claim was not closed out but First Premier. In September the dishwasher went out again. I went to file a claim and the First Premier agent said the dishwasher claim was still open so just call the same repair company. I did that. They charged another $75, inspected the dishwasher, said it was dead and would contact First Premier for a replacement. First Premier is now saying they will offer me $75 for scrap but won't replace the dishwasher. Adding to that, the current agent I spoke with said he would escalate it to his manager and has let me on hold for 30 minutes. I expect a call back. **

Small toilet leak, that's all my claim was and it has been 10 days. Not one person has called me back after I submit my claim, I went to Choice Warranty and explained my situation. No more leak…. Wow. Do not use Premier.

They are criminals and scammers! DO NOT use this company. You are setting yourself up for failure. They are in several lawsuits. Buyer BEWARE. I cannot believe how they can cancel a policy and keep your money. There are several complaints through the BBB. Let’s make this company go out of business. Karma is so real.

They are the WORST. They will do anything to not pay or cover what they should. Out of 3 claims submitted, they denied 2. 1st one was not a fixture but the wiring they claimed was a short. The 2nd one was a dishwasher they claimed was poor maintenance. They sent their own service contractor Allstar Appliance & Repair, which claimed it was a roach infestation, when the unit was a sealed unit and I was there when he opened it. This was totally a LIE. He refused to send me his assessment copy after repeated calls and text. He would never answer his phone. First Premier refused to send me a copy of the assessment from what they received. They said, "Get it from Allstar Appliance." Allstar only accepted cash for the service claim. He never provided a receipt when he said would email me one. That should have raised a red flag.

I reported a broken timer shaft on my dryer last Thursday. A repair company, Nice Appliance Repair, was assigned 24 hours later. I was supposed to call them and schedule an appointment. The vendor would not respond to five calls over five days. Asked for new vendor on Tuesday. Was told to expect a new vendor in 12 - 24 hours. No new vendor email was sent to me. Still waiting on who my new vendor on Wednesday afternoon. I am now on hold again waiting to see why a new repair company was not emailed to me within 24 hours. Using a clothesline now, which has provided some relief, until the HOA representative sees it... I am wondering if I can get a refund. This is my first claim in six months.

F rating with BBB, being sued by multiple states, they are a scam and doing business with them is a bad idea. Stay far away. Long hold times, rude and unhelpful customer service. And getting claims approved and handled correctly is impossible. You as the homeowner have to call multiple times to get any progress on claims. And typically the response is “we need more info” or “we will get back to you in 24-48 hours” which never happens. Or they just blame the service tech. Zero proactive communication, they just hope you forget about the claim or give up. Or they just hang up on you and not document your call.

First Premier is one of the worst and almost a scam to loot. They cheated me in two houses. The good reviews must be from their own partners. I don't think any customer will support them if they behaved as with me. Be careful guys. This company should be banned.

This company is a scam. They talk to their customers so rudely and take forever to pay claims. They do not pay the full claim amount they promised. They tried to charge me 75 to cancel but never was that mentioned when setting up the policy. I also see now that their reviews are so bad. So many other customers are experiencing the same thing. They shorted me $60 on my claim stating that I never provided a receipt that my deductible was paid. I called in so many times and no one ever said I needed a receipt because I would of provided it with no problem.

Tony was very professional and took us a few days to connect due to our work schedule but he stayed in touch with follow up calls and even text messages. He honored the price that was offered and went over the coverages. Also I had lot more questions and the ones he did not have answer to he placed me on hold to find out. Definitely recommend him!

This company is awful to deal with, at first they would get a vendor out here, vendors were never called, gave runaround for 2 months, then decided they would not pay anything toward my HVAC, I have the premium package!! My HVAC was old and needed to be replaced, so they said I could pay for it then send them bill, well they refused to pay anything! I am on limited income and disabled, they said not their problem!! I am out over 6000.00