First Premier Home Warranty Reviews

There's not a 0 star. Do NOT waste your money with this company. I just tried to make a claim on my fridge. Do not answer their phones. Left holding for over 10 minutes then hung up on. Person called me in response to email I sent. Hung up on me when I told her I was not happy with my service. Now no one will answer my calls. I wasted $400. Service person they assigned to me. Told me they owed him thousands of dollars in unpaid repairs on claims.

-0- stars, but I couldn't leave less than 1. I purchased a 6 year warranty with First Premier. In the past 3 years, I have had 3 claims. This company is a total SCAM!! They're customer service representatives (if you can call them that!) are RUDE every time I have called either to make a claim, follow up on a claim or try to resolve a denial. NEVER use the technician they send out as not one of them is qualified for the job, they travel over 50 miles and then try to scam you by paying cash on site because they say the warranty won't cover it. Water heater-denied because they don't cover tanks. What?

I regret ever signing up with this company. They took my money but gave me nothing in return. When I decided to cancel, they refused to refund me, even though I’d been a customer for less than a year. Most contractors won’t work with them because they don’t pay their bills. A few contractors came to my home and later told me they would never take another job for this company. That left me stuck without service when I needed it most.

Company refused to pay their handymen. They were a pain to deal with and the handymen drove an hour one way to the customers and had to make three trips there. Not only are the handymen out their time and effort they had to swallow the cost of the materials too.

Most of the reviews were not very good but salesman convinced me to try the plan and cancel if I wasn't happy. Verified with salesperson that there were no cancelation fees as many of the complaints had to do with large cancelation charges and took months to get a refund. I paid for the first month which is a 30 day wait period. My my welcome email said to make sure I kept a copy of my contract which they did not send to me. I called that day to ask about the contract but was left on hold for 10 minutes and no one picked up, called the next day and same thing. On fifth day I called to cancel the contract and was told I had to wait up to 90 days to cancel and get a refund and in meanwhile they would continue to charge my card each month.

Good things about this company - cheaper priced plan, cheaper technician fee, & fast to assign a technician to the claim. Bad things - Horrible customer service and mostly deny claims. Only 1 representative answered the phone with the name of the company. Most don't want to provide their name, they are rude, hang up on you, and/or put you back to the original prompts. I had a bathroom plumbing issue they kept denying. I asked to speak to a manager numerous times and either one was not available to where I would get a call back or I would be disconnected.

PLEASE READ! It is my recommendation to stay away from First Premier Home Warranty due to my bad experience with them. I should have read the reviews, as there are so many bad ones about this company before I purchased a home warranty. I’m writing this review hoping to share my nightmare of experience, so others will not have to experience the same issue. Here is my story. I purchased a 1-year Home Warranty policy. They tried to upsell me to a longer term, however, I wanted to try it first. I never received any contract or agreement with terms, so I contacted the company multiple times and still never received it. I did not feel comfortable after my interaction with them so I decided to cancel my policy after a few weeks. This is where my nightmare began. After months of phone calls, emails and certified letters trying to cancel my policy, I was getting the run around.

First Premier Home Warranty is the biggest rip off that I have experienced. I paid for a year of coverage. I had a claim on my washer and my air conditioner. Both were denied. On my washer, I was given $225 cash in lieu. But my payment to the tech was not returned. They said my AC was not covered. 5 months into my year, I wrote to cancel my coverage. They acknowledged receipt of my cancelation notice.6 months later, I get a call to renew. I tell them about my cancelation and they tell me to resubmit it. I forwarded the same message and get a message that there is a $75 cancelation fee. Not only do I not get my refund for my cancelation before the year ends, but I have to pay. Please do not fall for this SCAM!

⭐ 1-Star Review – Extremely Disappointed with First Premier Home Warranty. I am beyond frustrated with the terrible service from First Premier Home Warranty. When my washing machine broke down, I expected a fair replacement or repair under the policy I’ve been paying for. Instead, they offered me a laughable “cash buyout” of only $153 for a washer that costs over $600 to replace. This is insulting. A warranty is supposed to provide peace of mind and actual protection when something breaks—not a lowball payout that doesn’t come close to covering the cost. I pay good money for this coverage, and when I finally needed it, they completely failed me.

This is the worst company we have ever used! The 1st call we made was to have our garbage disposal fixed. 1st company they sent said they don't work in our area, the 2nd one said they don't do warranty work and the 3rd one said they didn't pay their mileage. We called First Premier to let them know what was happening, they told us they would check it out and get back with us. Never heard from them. Now we have a broken Kenmore washing machine under warranty that cannot be repaired and should be replaced; they are only offering me $156.16!! We have decided to cancel with them and use someone else. We would never refer anyone to this company.

This company is a SCAM.! If you want to suffer long wait times in the call, peanut to unrealistic payback to your claim then please purchase the insurance with this company. They are horrible with the customer service. Always will force you to reimburse channel and will reimburse minuscule amount. Ex: My microwave got broken and the price of the same/similar model was nearly $400 but they paid only $100 after following up for 3 months with multiple call drops, long wait times and complete waste. Please don’t fall in their trap of price lock for multiple years.!! Stay away from this scammers.!

Technicians were horrible, took the unit apart, and left; they never came back to put it back together. After calling and calling the home warranty, they never did anything, such as return our calls or send new techs out to fix the issue.

THERE IS NO SERVICE AFTER THE SALE. I placed a claim (for an issue we pay EXTRA for), and was provided with technician info and was told they would contact us within 48 hours. 72 hours later I tried to contact them, only to find they had gone out of business. So we had to pay out of pocket to have to issue resolved (to the tune of $3,600).

I signed up after receiving a call from Steven ** at First Premier and I listened to his pitch, gave him my credit card info. After hanging up, I realized I already have good coverage and my next door neighbor is my grandson who is in construction. I immediately called back to cancel after finding out that I was charged $399.00. After several calls, I was connected with the cancellation department. That was four months ago. I signed a cancellation form and after waiting a couple of weeks, I was informed that their wait time ranges from 30 to 90 days. I never used the warranty service and last time I called I received an email informing me it might take 190 days because I filed a dispute with my credit card company. Does this sound like a legitimate company? It has been banned several states. Be forewarned.

This company is a total scam. They use subpar contractors, because most reputable contractors will not work with them. Their customer service center is a joke. It is almost impossible to get in touch with anyone. They will lie in order to not have to service a claim. It is a very unprofessional company and I would highly recommend not using them. They are cheap for a reason. Don't waste your money with this group. If you check out the majority of their reviews, you will see mostly one star reviews. They have earned them!!!!

I purchased a home warranty in Feb 2025 with 2 free months for $399. I just submitted a claim and they have no technicians in my area so what value does this warranty give me? I submitted a request to cancel my contract and refund the prorated balance due me - keep in mind I've only used 6 of my 14 months. They offered me a $44.99 refund because they are charging me $355 cancellation fee!! AWFUL SERVICE - CROOKS - DECEITFUL COMPANY.

7/29/25, 4:21pm, Tuesday. Please can anyone reply and or return the call. The messaging service took several messages but no one has reached out. At this point, I wish to cancel my policy and have the remainder of money paid as I paid in full promptly processes & returned to me. Policy **. I tried contacting Roy ** the name on the email but he told me you all are busy. I explained that I was on hold for more than 1 hour at a time but he again states everyone is busy. This is no way to operate a business. I pay for a service but cannot reach anyone at extensions 1-4 and 0 for the operator.

Where do I start with this company.. My washing Machine broke on 6/11. I called them. Put a claim in. The contractor came out. Told me what was wrong. I paid $60, he stated they would order the parts and should be here to fix it in 2 weeks. It’s now 7/25 and I haven’t heard from, the contractor. I called First Premier on 7/9 to follow up and the lady said and I quote “Did we send you a contractor that took your money and never came back out”. I said, "Hold up. If you know you have horrible contractors why do you keep using them." I was told I could hire my own contractor and they would reimburse me.

You have call the technician yourself, they don't call the tech. I should never left the other home company that I was with. I called AC tech and got vm, that was at 8:00am and now it's 12:28pm, no calls from tech nor First Premier. A lesson learned,,,

My experience with First Premier Home Warranty was deeply disappointing and frustrating. I initially received a phone call from one of their sales representatives who claimed they partnered with USAA and were offering a special discounted rate specifically for military families. Trusting the offer and the apparent affiliation, I made the decision to leave American Home Shield and switch to First Premier, reassured that I would receive the same level of service at a lower cost. For nearly a year, I didn’t need to make a claim. However, when my A/C unit began blowing hot air last month—during an intense heat wave—I submitted a repair claim. I received confirmation that my claim was accepted, and I was told a contractor would reach out within two days. That never happened.

Joined First Premier at a reasonable cost. First repair washer (took 3 visits) to fix, cost $60 plus $100. Next came the oven (on 3rd visit still not fixed) - total cost for the 3 visits was $285. Oven still not working properly. Company just says the service provider is the issue, of course the service providers say it's the company. Changing to AHS immediately. Daughter used for years - great service

Don’t buy this warranty. The customer service is terrible when calling in to get help with a claim. The contractor are awful. The coverage is terrible. Contractors asked to take a picture of the electrical box. Never came out. Sent in a estimate off 500$. I lets them know no one came out. Told me they would only pay 150$ of it but I had to pay 60$ for a picture. 60$ doesn’t go with the cost of the job. I could go on and on but why bother.

Received numerous calls (too many). Seemed agent was in a hurry to close the deal. Really do not like that agent has a unusually brusque manner. I shall be researching other companies delivering comparable service. I am hoping I do not have to make any claims. I would also preferred to pay monthly rather than all upfront

They told me to hire my own repair person because none of the companies they offered would come to do the work. The companies told me they never get paid and will not do their service anymore. I had the repair done and sent them the bill. They offered to pay $100 on a $500 bill. I finally agreed to that because there was no other option. It's been 5 months and still no check. The contract says you can cancel the warranty. We asked to do that, and they offered to pay us $560.58 on a 3-year contract that cost us $1619.58. They said $1059.00 was an administrative fee to do the cancellation. We have still received no payment 30 days later. Don't use this company.

My ac unit stopped working last 2 Fridays ago. Technician came out and did a thorough check on it. It was out of Freon. The compressor stopped working which caused the freon to leak out over time. The technician in his diagnostic says he highly recommend they replace the system because it's about 14 yrs old. My claim was denied bc they don't replace that part and refused to replace my unit. So now I gotta come up with money to replacement for the whole system. Gonna cancel their service soon and go with another company. Because I have a special needs child and I'm disabled myself. We can't be living in a very hot house that gets up to 91° degrees.

BEWARE!!! SCAM!!! THEY FIX NOTHING!!! I was told a lot of LIES by Michael when he sold me a three year policy. I have had 4 claims and everyone was denied for reasons that are not listed in my contract paperwork. They just tell me you are denied look at your contract, and hang up on you. There is no other person above this operator that you can talk to. Plus, it is also the worst uninformative website to deal with. You can not get any help from anyone! I have to call to get the status of my claim, I have to call to have the claim closed after it was denied. No customer service, just rude operators. Michael told me if I am not satisfied I can get a refund at any time.

Not a trustworthy company. I was charged for a plan without consent and I've spent the whole month trying to get my money back, but nobody wants to help me with this issue. Everyone I talk to tells me different information (“It takes 3-5 business days” then the next says “14-90 days”). I am constantly being transferred and having to call the number back. They say money back guarantee, but it takes about the whole month to even get it processed. Not worth my time.

I purchased a plan for a year and paid it in full. The first claim I placed was denied, and subsequent attempt to speak to a supervisor was unsuccessful. I asked to cancel my policy and was told that I will not be refunded any partial payment. I was also unable to log in a complaint on the site or any negative comments about the company,

Per your request, I tried to send receipts for the services that were required by another source because I could not get the service through you. I took a picture of my receipts and then sent them to you a few days ago. I need to know if you did indeed receive them so that you can reimburse me. Thanks you.

I would rate them an absolute zero and a warning to anyone deciding to purchase with them…. Consumer Warning: First Premier Home Warranty - Unprofessional, Inappropriate, and Potentially Deceptive Conduct. I am writing this as a serious warning to any potential customer considering First Premier Home Warranty. My recent experience with this company, has been deeply disturbing and raises serious red flags about their professionalism, ethics, and internal operations.

Save yourself complete aggravation, don’t give them a dime, numerous class action lawsuits in the works. That should tell you everything you need to know. I’ll start with an extremely upsetting and unprofessional experience I had with one of your representatives, Todd **. I strongly urge you to investigate this matter, as his behavior was not only inappropriate but also made me feel uncomfortable and disrespected.

Do not waste your money at First Premier. At this point, I am extremely disappointed and feel misled. I am sharing my experience publicly to caution others against using your service. I expected reliability and support, but what I’ve received instead is confusion, inconvenience, and a lack of accountability. The claim was opened since 6/12/25 and the 2 contractors don't want to take the job because they say that First Premier Home Warranty don't pay them. I had to contact a more reliable HVAC Technician and it cost me $274.00.

I think First Premier is the worst company I have ever dealt with. This is what happened to me. I keep getting text that I had not paid my bill. I got several, all saying that I didn't pay my bill. I called to find out what was going on. The text also said that the card I was using had been declined. I went to their site and checked the card. I had entered the correct information for the card I had been using to pay my bill. I call First Premier to find out what was going on. The representative that told me again I did not a valid card.

They are very hard to get a hold of and you air on hold for hours then get disconnected if someone actually answer. They have been very rude to me and quick to cut me off and say this is the way it is that's final.

Scam!!!! Scam!!!! Stay away!!!! Over 2 months, no repair, no check as promised!! Several calls to get answering service, no response. No repair person in area!!! Check in mail in 14 days at may 5th, 2025, nothing yet now June 13th. Called today, now billing says it should go out on the 18th. Agent proceeded to hang up, and laugh about time it's taking. No use of oven for over 2 months!!! Scammm!! Scam!!!! Scam!!!!

Do not sign with this company. The repair people they assigned were shady at best. Had to pay out of pocket for evaluation then wait for claim to be approved. Our claim was denied and we were left with the full cost of evaluation. Tried to contact company and was out on hold for extremely long wait times some times. Ultimately phone call would just end after waiting 30 minutes. There is no way to cancel the policy online. When we tried to cancel by phone we were told they would get back to us they never did. We called over and over no one ever got back to us. Not sure how to get through to someone to cancel. Ultimately we ended up canceling our credit card.

They are easy to get a hold of. I have put in a claim and did not get any results. I had the contractor call to set up appointments but would cancel or not show up. When I tried to explain, I was called a liar. I been trying to cancel my plan for months. They keep giving me the run around. It was easy to sign up and take my money, but hard to cancel and get a refund.

Don't do it, this is the worst home warranty business I've ever dealt with. Rude and lies throughout the company. They are not 24/7, they just hang up on you, to actually make a successful claim is so difficult, they are probably hoping you just give up, and then even if you do make a successful claim, they won't give you your money, I've been waiting 2 months now, and they keep telling me to wait. Also the amount they do reimburse is miniscule, and they say that their underwriter determines the amount, which is next to nothing after the deductible. When you actually ask for proof on how their underwriters determined such a low offer, they just hang up on you...twice.

I bought a 5-year home warranty from this company. We are retired on fix income. My 3-year-old KitchenAid refrigerator's top are stopped working. We placed a claim, but they refused to fix it. The contract states exclusions are video and internet, we have none of this. How can you help.

It was easy to sign up but I have not yet had occasion to request a service call. I like the higher maximum paid, especially compared to the competitors as well as the lower charge for the initial service AND the lower annual cost.

First Premier Home Warranty does not deliver on their promises while they continue to take customers' money. I filed a claim for plumbing issues. I had to pay the first technician the $75 call fee he was recommended by First Premier but not contracted to work for them. They referred another tech who came, collected another $75 fee and cannot come out to fix anything because First Premier denies receiving quotes from him the three times he sent it. I have cancelled my policy and will referring this case to the Texas Department of Insurance.

If I could pick Zero stars I would. I have been through several companies over the years for extended warranty on our home. This is The WORST by far the customer service is Horrible you call and get out on endless hold just to have the call drop and to start over. And when you do need to use their services you told they need 36 months of maintenance records for them to cover anything. Do not waste your money or time on this Horrible company.

Do NOT purchase this home warranty! They will give you a repair contact, but you will probably have to reach out first. First Premier requires that company comes onsite to give an estimate, then they have to email the estimate to First Premier, then after a few days you will get a response, if you are lucky. More than likely they will find a way to deny your claim or give you only a fraction of the repair cost. Then you have to schedule for the company to come back out to do the work. By this time several weeks have passed. They are a scam of a company.

I have no idea how good this warranty company is... but I DO NOT NEED IT and I receive a half dozen emails a day from someone supposedly or surreptitiously representing the company. I have tried everything to stop this email spam. My wife and I would NEVER use this company.

My experience has been less than stellar. Their customer service is poor, and their relationship with service providers even worse. I have had several warranty issue that required work and they provide a service provider for me to contact. Once I do finally reach the recommended service provider, I am informed they do not accept warranty work from First Premier due to lack of payment on prior jobs. Getting service work done is difficult and takes way too long. DO NOT USE THIS HOME WARRANTY COMPANY!

These are foreign scammers. They got me for 120 dollars and I had to cancel my bank card. I tried to cancel but they kept on drafting me. I reported them to BBB and every social media I blasted them! I hope they pay dearly.

I went against my better judgement when I subscribed with First Premier. I read negative reviews prior to signing up with this company but after speaking to the car salesman, I mean the home warranty salesman he made it seem convincing and that the reviews came from dissatisfied customers (that should have turned on the dull light bulb in my head). He made his plan seem awesome and that it was what I needed. Well, the very first claim I submitted was denied!!! The tech came, collected the service fee, and then he left.

I had taken out a policy with them, I called to have my AC unit checked on which was in my contract. They sent a tech to service my unit. I paid my co pay, and then received a bill from the AC company. I explained to AC company, "I am not responsible to pay this bill." This went on for months. I forwarded the bill to First Premier Home Warranty. They never paid it, I sent the AC company the money. Second claim was for my roof, I was covered up to 500.00 in my contract. I sent them the bill. They never even responded. This company is bogus and I would stay far far away from them. They do not have reps in my area and they are based in New York. I read multiple complaints against them on the BBB website.

It's a big Scam. They did not settle my claim even after 3 months, followed by 5 calls and multiple Emails for issuing a $184 check instead of a repair for $832. After numerous calls, they did not respond, and I did not receive the amount for 3 months. I finally decided to cancel, as I know how this company works. After cancelling the policy, they told me they would return 30% of what I paid. I thought something is better than nothing, as I know this is a scam and I will not be able to get any claims from this company. It's almost 4 months, and I still have not received the cancellation amount.

I have had 2 home issues since I joined First Premier. The first was denied and a tech came out for the second issue in February 25 and hasn't been back to repair. It's almost May. I paid my one year membership outright. Worst home investment ever.

⭐ **1 Star — I Wish I Could Go Lower** This company is a complete scam. I’ve been **waiting over a month** without A/C and still haven’t received the money they promised. They also **closed a claim** for a dishwasher I never got paid for. Customer service is useless — all talk, no action. **I’m owed over $6,000** and getting nothing but excuses. **Avoid at all costs.**

Worst service and support. They do not respond to emails or calls. Most calls are answered by answering service. Call hold times are hours and do not return calls. Stay away from their service if you want good service.

The worst of the worst severally disabled. As far as customer service they lie. The employees lie about their names. They will never call back. They rude beyond belief. They say they have a legal department. They don't. Most of these companies say all the same things. They are all scammers. The contract says more about what they don't cover more than what they do cover. Total nightmare. Won in court against them. Now of course they won't pay court ordered judgement that will stay on their credit report til paid off. I get 10% interest for every month. They do not pay but I have to enforce it. Not the easiest but I'm working on it

Scam! Scam! Scam! I believe this company is the worst home warranty provider in the USA. They were having a promotion and of course I took the bait and it became one of the worst decisions I've made. Please note that any positive reviews you see on them are from those who have not filed a claim. They deserve zero stars but I had to give one in order to post the review.

Hello, I just signed up with Jason and had a great conversation discussion regarding the ins and outs of the policy. He was very professional and polite, and answered my many questions. Hopefully nothing breaks down and just keeps on plugging along. Have a great day.

I would not recommend this company to anyone. They give you nice sales pitch... After signing up after 8 months I place my first claim on my pool. The worst experience I have ever had to deal with. This has been a nightmare... They are not very professional and on a scale of 1-10 I would give them a minus 10... I plan to cancel my policy tomorrow a.m. BEWARE OF FIRST PREMIER HOME WARRANTY.

I didn't want to give them one star, they deserve 0, but the system would not allow me to not select anything. I am extremely frustrated with the service I have received from this company. This is the third attempt where they attempted to send me the same technician who previously charged me a service fee and did not come back to complete the job afterwards. Despite my requests for a different technician again, they have now blocked me instead of rectifying the situation.

Just an endless amount of SPAM from these people. No way to unsubscribe successfully. Please do not do business with them. I have no interest in doing business with SPAMMERS. I would spend my money elsewhere.

Updated on 07/25/2025: Please don’t pay attention to the 5-star reviews! This is a scam! I have fought with this company for 4/5 repairs to get payment. No company around here will do work directly with them, which means I must pay upfront and then do a cash in lieu. It’s been 2 months and still no payment. The operators are taught to be deceptive too. If they say they will transfer you to a supervisor or billing department, they will drop your call. You will NEVER be able to talk to a supervisor or the billing department. I’ve been told they have sent the check multiple times by the female operators, but then if I get a male, they will tell me nothing has been sent.

I wish I could give negative stars. This is Scam and Fraud company. I request you all - don't buy warranty from company. They are scammers and fraudulent people. I am even complaining AG office and small claim court.

I paid $699 for a year. They asked me when I called and said since I was military they would give me the best package…which was 6 years for $3,500. They strenuously recommended and even put me on hold to talk to their boss about offering me such a deal…I was special and he could make it happen. I said let’s do a year and see what happens. I called 11 March for no pressure in shower…they assigned a plumber. I called, he said send me a pic….I did. The response said 1-5 pm that day….they did not come. I called. He said that was just a placeholder. I needed to pay and he would do an estimate. I paid. I called him and asked when he was coming. He said he wasn’t. He did the estimate via picture. 9 days later….I called to find out what was happening.

They offer great rates for all your home warranty needs. They are open 24/7 and are always available to help. I have had no problems with this company at all. The length of coverage that they always offer is always affordable. I have a 3 year policy and if I decide to cancel I will be refunded for what I haven’t used. How many other policies do the same thing.

Extra to renew. Employee knew exactly what to do and was friendly and knowable. Thanks. Tried to upsell us to an 5 year plan but we are not able to pay the 5 years premium up front, even so it sounded like a great deal. Just cannot do it at this time... Maybe next year we will be able to take advantage of this great promotion... Thanks.

First Premier warranty is just the biggest scam I ever done business with; they say one thing and turn around and lie to their customers about their service. I'm reporting them to the better business bureau and the attorney generals office as scammers and fraud.

Do not deal with this Company! They are rip off.. they continued to charge me after I canceled my policy with them. A week later they charged me a $75 cancelation fee that I was not aware of that they would do. If I cancel.. very rude agent & unprofessional customer service. Called me at 4 am. Rudely woke me out of my sleep. I asked him, "Did you know what time it was?" He responded, "It’s time to file your claim." Never called back later to process with the file of my claim. (Never) fulfilled any work orders. After paying over a year. They took a total over $250 out of my bank account in the mist of cancelation. Monthly charge, cancelation fee, and they said I missed a auto payment somehow. And charged me a late fee.. Plz, don’t deal with this company that are a ripoff, scammers & very unprofessional.

Purchased 3 year warranty from this company. Had it 3 months, then my A/C unit went out (well past their waiting period). Filed claim, it was denied even though they supposedly cover A/C's. Had to purchase a new one out of my pocket and they would not even help offset the cost. This company is a THIEVING FRAUD!!!

Stay away from this company, they don't provide service, they only collect the premium.:

I noticed a charge from this company but I already use another company. There is no way to change any of the payment options or change the policy. I called the number and it would not put me through to anyone. I'm going to have to dispute these charges to get it to cancel them.

First Premier Home Warranty is THE WORST!!!! They take forever to process a claim, and you cannot make a new one in the meantime. I called to cancel my plan with them as their customer service is the worst and I was told, 'if you cancel your plan you will not get paid for the claim you have in'. Have you EVER heard of anything so absurd in all your life, DO NOT SIGN WITH THEM!!!! Can never get a supervisor, OR a straight answer out of ANYONE who answers the phone, They should be ashamed of the way they treat people...Choice or Home Shield is the way to go, THEY answer all questions, things are handled in a timely manner. STAY AWAY FROM FIRST PREMIER.

This is literally the worst warranty company in the world. Sometimes when I call from my primary phone number no one ever answers or it rings for 10 minutes plus. But when I've tested calling from another number at the same time and that number they answer immediately. The staff is unprofessional and when you ask for a manager they never are able to provide anyone. When they call you they call from auto dialers so it shows up as SPAM and you don't answer. They lied and ripped me off out of additional money on a service charge and then when I called to cancel, after telling me I had to email someone in order to do so, they sent an outrageous cancellation charge and when I called told me "I should be thankful I'm getting any money back."

This is by far the worst company I have ever been privilege to have to work with. I have had a case with the BBB for almost 10 months while these guys do the run around. This is all over a simple pipeline under my house, that I was told would be approved to fix. When the plumber came to the house the company's underwriter stated that they would only cover a snake. I ended up paying almost 300 dollars for a quick fix. This company is a scam.

Total scam! Beware! This company is a fraud company. I have a claim from 23rd November, 2024, still did not get the cash offer I signed to accept. Basically, it pays back very little money of the actual repair cost if you are lucky. That also you have to wait months and months. Instead you can shop your repair options or may be purchasing the whole appliance would be better option. This company made me suffer every way.

I have contacted First Premier Home Warranty at least eight times for two claims - of which I have not receive payment. Their process to process a claim was poor on my first call. I subsequently called a few weeks later and they told me they needed to send me a form to sign. Well, after giving them copies of the invoice, and later another call informed me they needed a "diagnosis" for a non-functioning garbage disposal, I finally received the paperwork to sign. Weeks have gone by and no check.

PLEASE RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN! I purchased a 6 year home warranty with First Premier because they gave me a really good deal with all appliances and electronics covered, service fee of $45 each occurrence and with a promise that the service fee would never increase. Well, I had a washer to go out and the repair tech stated that the part was on back order. It has been 4 weeks now. I called First Premier only to find that they are settling a claim for $236.00 and asked me to sign so that they can process the claim. Luckily, I kept my original receipt for the washer. My washer is valued at $750.00, and First premier is trying to under paid this claim. The washer is only 1 yr old and looks brand new.

This company is a total scam. They will deny all claims!! Look up their reviews. I had a claim in for my garage door springs. My policy clearly states that they cover all parts and accessories except for the garage door and door tracks!! They denied my claim. And now I have to pay $1156.00 to fix it. I'm a disabled senior citizen on social security!!! They are a rip off!!!

I have been waiting since November 2024 to get my microwave repaired. After 7 calls and no one coming to look or repair they finally offered a cash payment to replace my microwave, that was in December 2024. It is now February 2025 and after 5 more calls still no check. Every time I called they tell me the check is approved but not signed and they will send a message and I should have it by the end of the week. When I asked to speak with a supervisor or someone who can remedy my problem I'm told they are the supervisor and there is no one above them. Their customer service has to be the worst I have dealt with in a while. The owners of this company may need more customer service training, as there is no way to elevate complaints up the chain. Thanks Russell **. Policy number **.

Mr. Albert Sayegh of Brooklyn, NY owner of first Premier home warranty just notified me that he Mr. Albert Sayegh wants to give me 100.00 to close my claim on my beautiful stainless steel double ovens. I will not close my claim for 100.00 of a 5000.00 oven he covers repairs on. I will be seeking to take this to small claims in Kings County NY. Personally, and his company for fraud.

Roy was very helpful as always. He explained everything that I asked about. He did not rush and was friendly when answering questions. Extra promos were offered and two free months were added. Roy also explained that if I chose multiple years of coverage that there would be more of a discount, but when I declined he was still friendly and professional. Thank you.

They are scammers. After they take your money, that’s it. They don’t cover you for nothing. I am premium with them but they don’t cover anything they put in their policy.. Always, they have something to not cover you for.. I will never use them again.

This company is spam. I claimed before Thanksgiving for the pipe problem, of course, they accepted a claim and sent me a contractor's contact, but that was all they did. My estimated was over $200, I paid $60 for deductible, and they sent me a cash agreement for only $80 that included my deductible, meant they were only paid $20. The problem was until today 2/7/25, I still didn't receive any payment from them. Every time I called, their customer service said that it was processing, then waiting for approval, then the check approved and I will receive my payment on January 14, 2025. But nothing is truth. I'm never and ever recommend this company to no one.

I bought coverage for my whole things they say are covered. When called for plumbing not covered. They sold me by the fact they have roof coverage. When called about my roof, all of a sudden they don't cover it. I found someone else who does and called to cancel with them and was charged $99 to cancel and they keep charging $78.39 a month when I canceled the service. I would not use these people, they are shady and thieves.

I purchased this home warranty plan and I am in Florida. I have had them for over 2 years now thinking it may get better. When I purchased the 5 year plan and on more than one property. I am EXTREMELY dissatisfied and have requested a refund for the remainder of the policy term. They have been uncooperative in returning my money, and I am going to file with BBB and a small claim against them if needed. Every time I call to make a claim, it takes nearly a week before anyone is dispatched. Once someone is sent, they can never repair at the time for things as simple as a plumbing stoppage or ac problem. They say they need to submit the claim, not by phone call through some system where the tech leaves and you are in waiting for 12 additional weeks to see if a claim will be approved. I have 6 properties and have used a variety of home warranty companies, and this one is the worst. Don't waste your time or your money!

I thought this was going to be a good experience but turned out terrible. Our pipes froze and burst causing my house to get flooded, so since plumbing was supposed to be covered under my plan I called First Premier Home Warranty right away. They gave me a contact to have a plumber come out to look at it. The pipes were broke in 3 places. Once the FPHW got the estimate they called and said oh the type of plumbing you need is not covered so we will not be covering it. ARE YOU KIDDING ME!!! They get to pick and choose?! Will NEVER get a Warranty through this place again. Not to mention the guy that call was a complete jerk.

I've had First Premier for 3 years + and have only had good experiences with them. My oven, microwave, and AC were all replaced in the process. 100% recommend! I have already passed them to friends & family.

Worst company ever. Salesperson promises they will fix everything, sad truth is they do nothing but process your payment. I had an open ticket for 6 months, and they stalled and lied about fixing their contractual obligation. We had no heat from October until this January. Their own contractor said they never fix anything and just stall. Get this, my original ticket was for the AC unit, but you can't open a second ticket under any circumstances. SAME unit, ticket is still open 6 months later. lie about sending to "the underwriters", have no process for escalation. Save your money and frustration - you will get cheated!!!!

Spam email distributor in violation of CAN SPAM Act of 2003. Simply criminals. Looking at others' reviews just confirmed my assessment based on personal experience. No legitimate business would intentionally break the law.

I signed up with a home warranty, Was told I had 30 days to review it and if not satisfied I could cancel for a full refund. What they don't tell you is that if you cancel in that 30 day period they will charge you a $150 cancelation fee. It's in their warranty policy but you can't see the warranty until after you sign up. Everything is hearsay until you pay and then you are ripped off. Very bad customer service and a total rip off.

As a first-time homeowner, I wanted to make sure I had a safety net for unexpected repairs, and First Premier Home Warranty has been the perfect choice. Over the past year, they’ve helped me with two major issues: a leaky plumbing system and a broken refrigerator. Both times, their claims process was quick and easy, and the technicians they sent were highly skilled. If you’re looking for reliable home insurance coverage, First Premier Home Warranty is the way to go.

The First Premier Home Warranty has completely changed the way I handle home repairs. Before signing up, I used to dread the unexpected expense of fixing appliances or dealing with plumbing issues. With their coverage, I don’t worry anymore. When my dishwasher broke last month, they made the process incredibly easy. It only took a few minutes to file a claim, which I appreciate. The technician they sent was professional and efficient.

As you can see, I am a broker with Berkshire Hathaway. I have always had home Warranties on both my properties, the one in Seattle and another in Tucson. Over the years I have been with 210 and American Home Shield. I was talked Into giving First Premier a try for both homes. I have had HORRIBLE experiences with this company and will be reporting to the BBB as well.

I’ve been a customer of First Premier Home Warranty for over three years, and they’ve never let me down. From appliance repairs to plumbing issues, they’ve consistently provided quick and reliable service. Most recently, my water heater stopped working, leaving me without hot water. I filed a claim online, and their team promptly scheduled a technician to come out. The technician was friendly, and efficient, and resolved the issue within a couple of hours. I appreciate how transparent they are about their coverage, and their customer service representatives are always helpful and kind. Their plans are reasonably priced and offer comprehensive coverage, making them a must-have for any homeowner.

Very unhappy to submit my first claim after renewing only to find out that basically ALL of the aspects of our refrigerator are under the "not covered" items. I think the home warranty is a scam. The individual who walked us through this should have been clear about what is not covered.

Both of my A/C units went down recently and I live in Florida. I needed an emergency technician to come out. I could not reach First Premier do to excessively long hold times so I had a HVAC company come out right away. Both of the A/C units were dead and were also 20 years old. After the company I called to replace both units (3 ton and 3.5 ton) and the duct work which (are covered in my platinum plan), sent the diagnosis report to First Premier, they are now refusing to cover the full cost. The reason given is my ductwork is not covered (which is not true) and they say they only replace the "freon" in the units. You cannot put new freon into AC units that are not working due to total breakdown. All of this was verified in the full diagnosis report sent to First Premier.

DO not use this company. Total scammers! Contractor totally unreliable, and flat out was a no show for the 4th appointment. Did not repair icemaker, yet only offered $174 cash in lieu of repair. I had my own Appliance Company come out after their contractor disappeared. They quoted $447 for repair. Should have done more research prior to going with this company. To say they are unprofessional would be way too kind. Somebody there needs fines or jail time! Noticed they do not do business in CA. That says a lot. I reviewed this to keep others from making the same mistake I made.

Beware of Dishonest Companies. I purchased the platinum package from First Premier Home Warranty in the amount of $609.50 for the year starting MAY 22, 2024. I asked if I was able to pay monthly or quarterly and I was told no. I would have to pay for the year in full and that would give the first two months free. On August about the 16th, 2024 I called and spoke with employee by the name Skip; to cancel my subscription, I was told to send an E-Mail requesting to cancelation. After making two attempts I was finally given the right e-mail address. On September the 3rd I spoke with another employee by the name of Tyson, who gave me the right e-mail address. After making several more phone calls, I received an e-mail from the Pro-rated Balance Acceptance on October 2nd, informing me that I am being charged an administrative/service cost fee, in the amount $395.00 and $214.50 will be my credit.

Total scam. Agent convinced me to purchase 3 years, telling me that had the option to file claims online and that if I was unsatisfied for any reason, I would be able to cancel and be refunded at a prorated rate, with NO penalties. Their "online claims" is literally just a contact us form, and they refused to replace something broken without 3 years of service records (I've only lived in my house for 2, and was never informed of this requirement prior to making a claim). I looked into canceling, and was told I would have to pay penalties along with proration, amounting to nearly the entire fee I paid. They will lie and tell you anything to get your money. RUN FAR AWAY. They are currently being sued in Ohio for shady business practices, and have had actions taken against them in Oklahoma and Minnesota as well. Please see here: **.

My 2 year old over the range microwave died. My husband contacted Premier and they sent someone from Bgh Electronics to look at it. Bgh determined the motherboard was fried and it couldn't be fixed. The cost to replace it is $479 plus installation. After paying $60 for someone to come out they want to give us $50 to replace it. My husband called and requested to speak with a manager since they were telling him Bgh determined the $50 replacement cost. Premier put him on hold for over half an hour, and after they realized he wasn't hanging up they hung up the call. What a scam.

Filing a claim with First Premier Home Warranty is always smooth and simple. Recently, I filed a claim for my dishwasher, and the entire process took less than 10 minutes. Their online system is easy to use, and they process claims quickly. I’ve never had any issues getting repairs scheduled promptly.

This piece of crap company will not pay the right amount for the service. I call them because my tv speakers stop working properly. I paid almost $2500.00 for my tv and they told me they can’t fix it and they will give me $125.00. When I call them they told me that I abused my tv and it’s not their problem. Don’t pay this company for any service, it’s another scam company.

My frig broke in early July. Company did not respond until late July by contracting with a company from Mobile Al to do repair. No one was manning the phones the day of repair so I had to pay for repair in cash and file for reimbursement. First Premier refuses to pay finally offering me less than half in payment and have since refused to disburse the funds, My contract was from April 24 thru Jun 25 and when I asked for cancelation in Oct 24 that said they didn't owe me any pro rated refund as their website promotes. Avoid this company

This is the worst home warranty ever...I've used the service twice and both times they did not pay the full amount for repairs. I was out of pocket for %80 of the cost. I will be cancelling as soon as I get my reimbursement funds.

I was contacted multiple times by First Premier Home Warranty before deciding to give them my business, paying $39/month for a home warranty that covers appliances and more. However, my experience with their service has been nothing short of frustrating. The real test came when my over-the-range microwave broke. After calling First Premier three times, I was finally given the contact information for a technician — only to find that the number was disconnected. The second technician came, didn’t even try to troubleshoot properly, and simply agreed with my diagnosis, charging me a $75 fee without doing any real work.

This First Premier Home warranty have horrible customer service and care less about customer. I’ve had a claim with them it took more than 4 weeks in a hot summer time when my air conditioner went bad due to normal wear and tear and still we have not resolved the matter until now. Now I have a furnace problem they don’t even pick up the phone and me and my family, small kids are freezing and these guys don’t even care. “THEY ARE A SCAM IN A NUTSHELL”

I will NEVER use them again!!! I was alerted by my utility company that I had a leak. I found the leak and filed a claim. They emailed me the name of the plumbing company that's supposed to take care of the leak. However, the plumbing company complained to me that they've told my warranty company multiple times that they won't do business with them!! First Premier company has had me on hold over 30 minutes and won't respond to my email either!!! I've paid every month on time and don't receive help in a timely manner!

Every aspect of their service is terrible. The reps constantly lie; the information they give and even what they say is required by the policy changes depending on what they feel is favorable to them. They don't respond to requests without multiple calls/emails and they reimburse their service providers so poorly that it is hard to get anyone to agree to come out to address a problem. The only time I could get anyone to help me with any problems was by threatening to cancel my policy.

Very Happy with the service, had to use them for My Washer Machine Breakdown, Very efficient on turnaround time, Austin my Customer service Rep went the extra mile to make sure the entire process was seamless.

I had a terrible experience with First Premier Home Warranty. I signed up under the impression, promised by their sales rep, that they would handle canceling my previous policy with HSA Home Warranty. Instead, they did nothing, and I was charged twice by HSA, totaling $130.30. Now, on top of that, they want to charge me a $75 cancellation fee—when they’re the reason I’m in this mess to begin with! Completely unprofessional and misleading. I wouldn’t recommend this company to anyone looking for a reliable service.

This company is a scam. They will not pay for your service. They will play games on the phone, hanging up multiple times. They have you pay a deductible for a company to come out. Then they make you pay the company for whatever is needed. They claim they will reimburse you which is bullcrap. You will never receive a dime. I'm trying to cancel service and they are giving the runaround. They gave me an email and it says blocked when I sent a cancelation request. PLEASE PLEASE DO NOT USE THIS COMPANY, FIRST PREMIER HOME WARRANTY IS A SCAM.

Had my first service call under First Premier Home Warranty. The service and timeframe for the repair of my washer exceeded my expectations. The Technician from Zero-Cold Appliances was very professional and knowledgeable. The repairs and work approval were completed in a timely manner. I am very happy and pleased with First Premier Home Warranty for service provided and highly recommended.

Buyer BEWARE - BEWARE – BEWARE! They are scammers! DO NOT use this company. You are setting yourself up for failure. My HVAC stopped working and I called and put in a claim. They emailed me, and it said for me to set an appointment with some HVAC company. I called that company, and the owner of that company said that he would never work for this home warranty company because they do not pay. I called again and they emailed another company. So I called them, and that number would not go through. I called them again and they told me to call a local HVAC company, and they would pay for it. I had a company come and check it out, and they said that the blower motor was not working from the unit inside the house. I had the HVAC company order the motor and paid for it.

If the ability to rate no star was available. We entered into contract with this company May 20th of 2024. They had a cease and desist order in the state I live in that they were not legally allowed to sell contracts. Our State AG is useless in this regards. We filed a claim, and they stated "smell" is not covered. If we can't rely on our senses to know something is wrong how can this claim be denied. We never received a contract or any piece of paper, as this was all done during closing. I have screamed several times for a booklet for what's covered and not covered, and to this day (October 2024) I have yet to receive this elusive piece of material. Request and messages go unanswered. And I'm pretty sure more than 75% of their "5 star" reviews are people who work for this company.

First Premier is a scam, they take your money and when you have a claim it takes 20 phone calls to get a answer to your claim, we have been with them almost 2 years. Never had a claim. The air conditioner went out. I put in a claim. They assigned me a tech 2 hours away. Ended up calling a local hvac company. They came out and found the motor had burned out on furnace and the main board was bad. After 3 weeks back and forth getting them to cover or give answer to replace. They came back and said they want 3 years of maintenance records or they can not ok the repair. I have canceled the policy and got a attorney out of new york to look into this matter. Do not use them. I'm sure they deny more than they approve. That is just my thought. Have no proof or am accusing them of that. What a horrible company to work with. Sit on hold 15 min then it hangs up on you.

I purchased the First Premier warranty along with my sister thinking it was legit. After the storm Helena my air and heater went out. I have had the policy for about 4 months, they sent my policy agreement to the wrong emails as he was telling me how and what the policy states and I informed him that they send it to the wrong email. He telling me that it states in the policy that I have to show upkeep for the past 36 months, how can you show that if you haven't been in that home that long, PLEASE DON'T BUY THIS WARRANTY. I am giving you heads up and I am fine to report them to BBB as they want me to pay the $75 cancelation fee where I have paid them up for the year 2024 thru March 2025.

I was promised that my home inspection would suffice to show that thing were working properly. After entering the home and something was amiss I called for service check, made a claim and was flat out denied. After they assured me all I need was the home inspection report. They request 36 months of service documents. Which I wasn’t told until after they took my money and denied my claim. Do not use this company. They will scam you and their sales team is proficient - do not believe what they tell you. Run! Don’t think twice. Protect yourself, protect your pocket, protect your home. RUN!!!!

Good service from a knowledgeable representative who worked with me until we found the plan that is best suited for me. I think that this plan will cover all of my needs at a reasonable price so that I won't have to worry about unexpected repairs for three and one half years.

In April 2024 I signed up for the Platinum warranty with agent Tony **. First Premier Home Warranty. Toll Free: (800)388-1918. Direct: **. In June my dishwasher went out. I filed a claim, paid the $75 and it was fixed. The claim was not closed out but First Premier. In September the dishwasher went out again. I went to file a claim and the First Premier agent said the dishwasher claim was still open so just call the same repair company. I did that. They charged another $75, inspected the dishwasher, said it was dead and would contact First Premier for a replacement. First Premier is now saying they will offer me $75 for scrap but won't replace the dishwasher. Adding to that, the current agent I spoke with said he would escalate it to his manager and has let me on hold for 30 minutes. I expect a call back. **

Small toilet leak, that's all my claim was and it has been 10 days. Not one person has called me back after I submit my claim, I went to Choice Warranty and explained my situation. No more leak…. Wow. Do not use Premier.

They are criminals and scammers! DO NOT use this company. You are setting yourself up for failure. They are in several lawsuits. Buyer BEWARE. I cannot believe how they can cancel a policy and keep your money. There are several complaints through the BBB. Let’s make this company go out of business. Karma is so real.

They are the WORST. They will do anything to not pay or cover what they should. Out of 3 claims submitted, they denied 2. 1st one was not a fixture but the wiring they claimed was a short. The 2nd one was a dishwasher they claimed was poor maintenance. They sent their own service contractor Allstar Appliance & Repair, which claimed it was a roach infestation, when the unit was a sealed unit and I was there when he opened it. This was totally a LIE. He refused to send me his assessment copy after repeated calls and text. He would never answer his phone. First Premier refused to send me a copy of the assessment from what they received. They said, "Get it from Allstar Appliance." Allstar only accepted cash for the service claim. He never provided a receipt when he said would email me one. That should have raised a red flag.

I reported a broken timer shaft on my dryer last Thursday. A repair company, Nice Appliance Repair, was assigned 24 hours later. I was supposed to call them and schedule an appointment. The vendor would not respond to five calls over five days. Asked for new vendor on Tuesday. Was told to expect a new vendor in 12 - 24 hours. No new vendor email was sent to me. Still waiting on who my new vendor on Wednesday afternoon. I am now on hold again waiting to see why a new repair company was not emailed to me within 24 hours. Using a clothesline now, which has provided some relief, until the HOA representative sees it... I am wondering if I can get a refund. This is my first claim in six months.

F rating with BBB, being sued by multiple states, they are a scam and doing business with them is a bad idea. Stay far away. Long hold times, rude and unhelpful customer service. And getting claims approved and handled correctly is impossible. You as the homeowner have to call multiple times to get any progress on claims. And typically the response is “we need more info” or “we will get back to you in 24-48 hours” which never happens. Or they just blame the service tech. Zero proactive communication, they just hope you forget about the claim or give up. Or they just hang up on you and not document your call.

First Premier is one of the worst and almost a scam to loot. They cheated me in two houses. The good reviews must be from their own partners. I don't think any customer will support them if they behaved as with me. Be careful guys. This company should be banned.

This company is a scam. They talk to their customers so rudely and take forever to pay claims. They do not pay the full claim amount they promised. They tried to charge me 75 to cancel but never was that mentioned when setting up the policy. I also see now that their reviews are so bad. So many other customers are experiencing the same thing. They shorted me $60 on my claim stating that I never provided a receipt that my deductible was paid. I called in so many times and no one ever said I needed a receipt because I would of provided it with no problem.

Tony was very professional and took us a few days to connect due to our work schedule but he stayed in touch with follow up calls and even text messages. He honored the price that was offered and went over the coverages. Also I had lot more questions and the ones he did not have answer to he placed me on hold to find out. Definitely recommend him!

This company is awful to deal with, at first they would get a vendor out here, vendors were never called, gave runaround for 2 months, then decided they would not pay anything toward my HVAC, I have the premium package!! My HVAC was old and needed to be replaced, so they said I could pay for it then send them bill, well they refused to pay anything! I am on limited income and disabled, they said not their problem!! I am out over 6000.00

I purchased a three-year warranty. Mistake. Couple months later my over stove microwave quit. Tech came out. Said had to be replaced. After phone calls - over a week later, finally emailed form to sign. Then waited over 40+ days, when promised I would get money in 30 days. Called to talk to supervisor. Was told, "You knew about microwave then you bought warranty. Just go out and buy a microwave." I wanted the contract with them to end. Cancel. Keep money for microwave. "That IS not going to happen. We will take you to court." I wrote to Better Business Bureau. They got no response from company Then I got money but no communication at all. Still want money from warranty and want it cancelled. No answer. No response. DO NOT USE THIS COMPANY!!

When we first signed up for First Premier Home Warranty in February of 2023, we were very pleased. The first time we made a service call about our stovetop, they came out and fixed it in a timely manner. We have not needed their services until now, as we were having an issue with our spa. In June 2024, we contacted First Premier to get service scheduled for our spa. We were told that there were no service contractors in our area to make the repairs. They told us if we wanted to order our own parts and repair the spa ourselves, they would reimburse a certain percentage back to us…totaling $250.00. We contacted our spa company and we were able to order the parts. My husband after researching how to repair the broken part, was able to fix the spa. In June 2024, we advised First Premier that we did, in fact, fix the spa ourselves and were told they would mail us a check for the $250.00.

I purchased a 3 year policy for $1,170 on my home on Friday, Aug 23rd, after being told it came with a free 30 day money back guarantee. I called them back the same day and told them I changed my mind and I wanted to cancel it. After being given the run around for several days I finally receive an email from them on Aug 27th. The email is a cancelation letter/acceptance form trying to get me to agree to pay $175 pro-rated balance. I called the same day and everyday after excluding Sunday to make sure it was canceled. On top of that how could a 3 year plan be pro-rated to $175 when it hasn't even been 5 days??? You can't be serious....Keep in mind the service doesn't even start until after your first 30 days supposedly. This company is definitely trying to rip people off so heed my warning and please don't waste your time. I will be contacting my lawyer tomorrow to see what steps I need to take to be reimbursed all of my money..

Horrible company! They take your monthly payments, but disappear when you need them to cover a repair!!! Our AC went out, technician the warranty people sent out said we needed a new split unit as compressor and fan motor were out. Now they won’t even talk to me!!!

So I paid for 6 years of coverage in 2022. I had a dishwasher problem and submitted a claim...Never got a call from the assigned plumber and he wouldn't return my messages. I ended up having to call a friend and fixed it myself. This year I had water shooting out of a pipe in the wall in my main bathroom. I turned the water off in the bathroom and called it in. When I was finally able to get someone on the phone (which was a long ordeal) they gave me the name of the assigned plumber. He did not contact me but when I called, he said he was busy until the following week.

I had 4 or 5 claims last year and did not get a repair or money!!!! You all are pitiful!!! I hope my account is canceled!!!! Make sure my account is canceled, I am not paying a penny more, will not recommend you all to anybody! I think I should get a refund of $374.50!

I just signed up for this home warranty. Julian answered all of my questions and his supervisor offered additional ways to save on the cost. They were coourteous and professional. I do not need any repair service at this time, but it is nice to know I will have it when/if I need it.

I inquired about your coverage as I was shopping for best plan for my needs. When you emailed me your covered items I told you I did not want your plan as I needed swimming pool equipment coverage. I found out that you had already charged me $36. I requested that be returned. I found insurance with another company that provided service I needed. You then told me you don’t return that charge and you also charge $75 cancellation fee. You never advised me of that on either charge. If you do not return the $36 I am reported you to the Insurance Agency overseeing your activity.

I have had several Home Warranty Companies and this BY FAR THE WORST! Todd, the so called manager, lies to your face and then states he never had a conversation with me. Yes I cursed him out for being a lying, cheat. They failed to send me a policy until 9 months after I signed the contract. The worthless 4 page document they did provide that stated EVERYTHING is covered was a bold face lie.

I am very pleased with the service. It took awhile because of my cards but he was very patient and it finally was able to get everything done. Looking forward to a fresh start with a new company and hope all goes well.

I Checked out the trial period, For the home warranty. And After 29 days I canceled it. After 3 months I looked at my bank statements and realized I was still being charged and they never canceled it. So I called to talk to them about It. And they refuse to, And said if I have a claim put it in because then it would be the only way I get anything done, and they're not canceling it. And besides there's $75 cancelation fee. And so I put it in a claim, for my air conditioner, as in the house as there was no air coming into the house. So now, the person they sent out,, said It was the ducts. And I was refused any repairs. They said the parts were not covered. But I have the copy of my warranty, and the extra that I had paid extra for, And it's it says it is covered But they tell me it wasn't. So they totally lied. It's just not to have to pay the money out. So they told me I could not cancel when I called them back And I had to pay $75 charge too even begin trying to cancel it.

Steven was a good salesman, but just a little too aggressive for me. I hope the service turns out to be good and I have a pleasant time working with you all. Here's to the start of this new relationship. Thank you for your service.

He sounded like a very nice man. He has helped me get my home warranty. It will be started September 4th which I'm be so happy to know that somebody has my back in case something happens to any of my appliances in my home instead of me treading water by myself. I can't swim. LOL.

Steven ** - Professional, informative in full detail explaining all that this would cover on my home. Steps to take if processing of a claim was needed. My major life family investment I feel is now in a well established supportive company. Several questions I did have for Steven which was a pleasure not to be hurried off the phone. I highly recommend Steven ** for your agent & First Premier Home Warranty Company.

This has been a horrible experience! My air conditioning has been out for a week and I haven’t even had an AC mechanic return my calls or email. It’s been in the 90s all week. First Premier Will tell you they are on it and wait 24 hours then nothing.

They were slow on getting a company to come out and do repair. After company identity issue they didn't pay company after they submitted multiple claims for visit. Now company will not come back to finished since they were not paid for first visit. I called First Premier 5 times to get this resolved and seem to get the run around. I have been without dishwasher now for over 2 months.

We bought a First Premier Platinum Plan about 1.5 years ago, and have called them 3 times for services. Last fall we our dishwasher broke and had to be replaced, and they paid a few hundred dollars towards the cost. A few months ago our AC went out, and we had to call them many times to get a technician to come out. We finally had to find our own AC technician to come out since they could not get us service within 5 days.

I am extremely disappointed with First Premier Home Insurance. My experience with their service has been nothing short of frustrating. Firstly, I had an issue with my refrigerator's ice maker and water dispenser. The technician who was sent out charged me out of pocket but did not fix the problem. He promised to report back to the company and return, but after waiting for several weeks and making numerous follow-up calls, I was informed that the issue was not covered by my policy. This was surprising because it should have been covered.

The team worked very hard to find a deal that would work for me and my family. They explained every dollar, and all the possible add-on coverages I might want. Explained how and what the different plans covered. At the end of the day professional, hard working, and diligent to make a deal.

Steven was very explicit and had great customer service. I just hope not to have problems w the service because I had bad experience w another company. Most of the agents make it sound very nice.. Hopefully this will be the exception. I was shopping around w the home warranty-hoping I choose the right one. Thank you again. Thank you Steve **.

Steven was very knowledgeable and very considerate of my needs. He helped with getting started and explained the plan pretty well so that it was understandable. He went over what the plan covered as well as how to make a claim if necessary. He also explained how to receive free months by referring other family members and friends.

Looking for home warranty, so many companies. Received call from Jake ** following up on my inquiry. He was very polite and answered all my questions and concerns with patience. I am very happy with the plan I signed up for and know I will be protected if anything happens in my home. Thanks Jake. You're the best.

Tony was great to work with and extremely professional. He answered all my questions and addressed any concerns I may have had. He worked with me to get the most out of my home warranty at an awesome price. Based on what my home warranty offers and the grandfathered quote I get for life, I will stay with First Premier.

They helped out in seconds, friendly staff and was very punctual on what they have to offer. The person I spoke to helped me understand what insurance I was enrolling in. He was very kind on letting me know all the deals. He was very nice and even gave me a call back when we got disconnected. He was generous enough to even help me with learning more about renters insurance since this is my first ever.

First Premier was sending better options to pick from, and I got to the point of making a decision that works for me. The 2 gentlemen I talked to were friendly and very helpful. I liked the price per month, I was disappointed that I couldn't get 2 months free, but the option of monthly payments instead of paying in full.

I am a new customer with no claims experience, Unlike many of their competitors who used "fear of Loss" about discounts, and resistance to explaining claims and possible exclusions, Sam ** was very patient and professional in his actions. I'm hoping the claim/repair/replacement process will be of the same caliber.

I obtained a new policy and spoke with Roy **, who was very helpful and well-informed. I enjoyed that this company offers veterans a significant discount. I recommend that anyone looking for a home warranty inquire with First Premier.

Sam was great in describing your company and the services you provide. He was clear and explained everything. Pleasant in presentation. Was patient and answered all my questions. A plus to your company. Could not ask for a better customer service performance. It is so nice to have someone that knows what they are talking about and the right questions to ask to help you save money. Knowing your company is what a customer likes to know. Thanks.

Was a first-rate sales man who strived to provide me with the best home warranty coverage. I will reach out to my neighbors today about the specials you provided me today. I hope that you get a response from others living within the Sterling Square area today. I wish you the best! Thank You!

The salesman was really great. He did not pressure me in any way. He answered all my questions and they ended up being cheaper than anyone else. Plus could do so much more than the others. I got their best package and only have to pay a $60 fee. Plus pay $45 monthly with two month free. They will also let you bring your own serviceman without any problems.

Need to cancel service because I’ll ask you if this plan covers mini split unit and I said yes. I went over the plan and it don’t cover mini split unit so I am not happy so I would like to cancel now.

I wish I would have had this service a month ago when our well pump went out and our other home warranty company said not covered.. I paid for this service. Premier says it would have been covered... So we switched to this home warranty paying less with more coverage and lower deductible. Even our monthly payments are cheaper.

Roger called me and wanted to know if I was looking to replace my home warranty, I said yes, from that point it was easy, painless and hassle free to have a policy and coverage…. My head is still spinning how easy it was. Thanks a lot!!! The price was very fair and reasonable to say the least, the call out fee was shockingly affordable. I think I asked twice to just make sure.

Because they were rated high and their coverage and payout limit is better, we chose them. I cannot speak to using the warranty, as I have 30 days grace and no covered equipment issues. A better rating will depend of when/if needed. I did appreciate the sales and support staff answering all my questions.

Steven ** was cordial, very knowledgeable, and listened to my questions and responded accurately. We have a water Softening system that the first owner had installed a tank in the garage and 5 filters with a softening system in the cabinet behind the sink. We had the water company test our system for arsenic, and it was free from arsenic. Steven sold us a warranty for the water softening system in addition to the Home Warranty.

We are happy with our choice. Prices were fair and explained to us with the security of knowing we have full cost replacement coverage on appliances if they need to be replaced. We also have pool coverage included as well. Cost for a response is less with the special they are running at 75.00 per call out. This is huge when deciding on a company to cover your homes needs.

Julian ** was an exceptional salesperson who had patience and excelled in finding the best plan for me and added services. We purchased a 5-year plan with the service call reduced in half compared to my current warranty home service, which will expire soon. We are happy with the purchase and will revisit it for a follow-up in the next 6 months to provide another review. The one we have with Dwellings that will expire this coming July charges $80 per service call and the annual Home Warranty is $900 per year.

If I could give negative 100 stars I would. The sales process is nice, they promise the world. My AC broke and they would not even send a tech. I got and paid for someone. They said they needed write up of repair, said denied. I called my technician, he called them, wrote it up again as there was a freon leak. They said denied again and in fact side "this is even worse" we won't cover anything. Just kept repeating that I was denied. Kept calling me by the wrong name, hung up on me. Could not talk to supervisor. Total scam.

I am still waiting for my Policy number. I have yet to view it, via my email or text message. I pray that this is a legitimate & upstanding company. Please forward & provide me with a copy of the policy & policy number. Jonathan assured me that I would receive a copy of my policy and policy number, following our conversation.

Very helpful, friendly, professional, informative. Gave best price and coverage that I found available. Did take a large amount of time to complete the process. Back and forth before final pricing. Answered all questions that I had. Did have to go back and forth with the manager to get approval. Somewhat of high-pressure sales but not the worst I've had during this process of searching for a company.

Run!!!! Do not sign up with this fraudulent company. I have tried to cancel my policy a few days after signing up and it has been impossible. They always send me to a line that just rings and rings. I finally got an email to send in my request but still my policies are showing active and they won't let you cancel online yourself. They won't give my confirmation after trying to cancel for weeks. Also all representatives will get very rude with you in the sales department if you express your frustration. I would never recommend anyone get caught in this fraud loop as I have. Do not risk it with this company. I have reported this to my credit card company.

Waited almost a month before they sent someone out to look at my AC unit, then another 2 weeks before they decided they would not cover the repairs and offered me a cash offer that would even cover the AC techs' trouble shooting. Very sad, that companies like this is allowed to take advantage and not live up to their word.

I had HSA WHICH is owned by American Home Shield for 15 years with 12 properties. They became worse and worse and worse not answering and don’t care and a scam. I would love to explain in detail. I switched after 15 years to First Premier and was hesitant thinking all the same. I was wrong, it’s been only 3 months and they are the best! Answer the phone in the USA and polite and yes they DO COVER. It is a pleasure so far. We will see in the future but for now night and day difference. American Home Shield is the largest but one of the worst, thanks First Premier, so far so good.

Great experience. My sales agent Jake made it possible for me to switch warranty companies especially with the great rates and the information he gave me about the company and it years of experience and it claim cap that is probably the high I’ve ran into. Even with as many companies that gave me good plans I can’t believe how much better First Premier’s is.

So far all is well, but just knowing we have our home covered is a huge relief. I reviewed several other prominent companies, who I will not name, and First Premier offered the most benefits for the best price. I would recommend giving them a call before you commit to another company.

When I received the call from John, I did not know if it was a scam or what. I was not the most welcoming person to speak with, but John was very polite and patient and assured me that it was not a scam. After listening to him, I felt comfortable and purchased the contract.

Mr Steve ** was helpful and very clear. He was also friendly when it came to providing me with plans that fit my needs for my house. I want to say thank you. When it came to personal experiences with the company and how it was resolved he spoke a great deal of first premier warrant. I also like how if there is a problem First Premier will send some one out the same day to diagnose the problem.

Extensive explanation, answered all questions satisfactorily, great deal from one who has been using home warranty services for over 20 years. Annual limit vs appliance coverage limit was the primary difference vs other competitors. Thanks for using customer experiences to tailor your coverage to the needs of we Americans.

Horrible company with extremely rude customer service and incompetent techs. Run and don't look back! The only thing they are great at is getting your money. They didn't fix my fridge, canceled my policy, and never gave money back. Complete fraud!

I was told repair or replace regardless of age. Not true. They scraped out my washer after they tried to get a tech from Maryland to come to Indiana to look at it. They told me I could get my own tech out and they would pay him. Again a lie. They sent me a money in lieu form for 75.00. BTW still have not gotten that check and I had to pay 100 to tech myself. And best part they won't even answer my calls. This place is a scam.

Steve ** was very knowledgeable and answered all my concerns and questions regarding securing home warranty. He explained in details the coverage and the plan. Price was affordable and the service fee was reasonable. At the very end, the confirmation of our agreement and the portal to log in was immediate and covered everything we discussed. I feel confident that my home is covered from any breakage and that First Premier will be there to assist.

Just starting. So not much more to share. The sign up process was good. The representative was friendly and a good salesman. I have referred First Premier Home warranty to a co-worker that reside in South Carolina. He will contacting the sales rep shortly. It appear that they will support all of my home issues go forward. That is good news to me.

My representative was the best and made me feel better about my decision to sign up with First Premier. The price was right and not overrated. Thank you again for all you have done. I look forward to doing business with you.

I'm a realtor and have always used CINCH, terrible reviews so it was time for a switch... Roy SOLD me in just a few minutes. Thanks to all. Gloria **. I will tell my colleagues on my experience and hopefully send more business your direction. It's nice to actually talk with someone instead of texting or email.

The company called a plethora of times to earn my business including holidays (). But limited to no followup afterwards. I filed a complaint and received very similar messages about their cs. The last reply focus was: 1. "A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint." However, no one has contacted me. 2. "In reviewing your account the diagnosis came back as an issue with the wall button sensor which doesn't fall under coverage in your service agreement. Please contact our claims department with any future questions."

My encounter with the representative that sold me the policy was very positive. He was very upbeat, positive, professional and informative. The experience was A1. I would truly recommend the company at this point if the total experience with them moving forward will be as positive as my initial experience. I am very excited about my future dealings with this company.

If I could give zero stars I would. I made a claim on my central air unit. Was turned down. I called to see why. They told this was a manufacturer defect. My unit is way past warranty time period. Was told on the phone they would give me $300.00 to help pay to get it fixed. But they sent me a letter to sign off on and it read $30.00. I have been calling but getting nowhere with them. Please be careful. I don't want the same thing to happen to anyone else.

I had the pleasure of speaking with Jack **. Explained the product and offered great options. After looking at the company and comparing my wife and I thought me made the right decision. I look forward to doing business with First Premier Home Warranty. Thank you again and I wish everyone that uses this company has the same success we hope to have.

Steve answered all my questions and with me that is quite a lot. But I had already done my research on your company so I already knew what I wanted before I called so it was a quick call. But Steve went above and beyond to add a coverage in the same price.

The answering desk for claims is ridiculously ill equipped--it is clear they are not based in the USA. We're unable to achieve any progress on a claim we're trying to file on a failed hot water heater. Our contract says the company will not pay for the hot water heater tank but will pay $ 500 for "access, diagnosis, repair and/or replacement" (i.e. labor). We sourced, bought and hauled in the tank ourselves. We tried to submit the labor invoice for reimbursement (it is under $500) but they are giving us the run-around. Whoever we get on the phone says they'll get back to us and then nothing happens. One guy even gave us a wrong phone number to call him back for follow up. We're not dealing with honest people.

We've use First Premier for over a year now and they have provided great customer service. They have reimbursed me for claims I paid for in a timely manner. I especially appreciate being able to select my own repair company. Their payment ceiling is one of the highest in the industry and the service call fee is one of the lowest. I highly recommend them.

Great customer service from Michael, he always double checks to ensure he can provide us with the best possible rates! Always an easy process and goes above and beyond to ensure I have all my questions answered. He even reaches out prior to our plan expiring to ensure we are covered and that our plan doesn't expire so we can stay covered!

June 7, 2024: We purchased a premier plan, 4 months after purchase our AC system stopped working. We called in for service. Three days later we got a email referring us to a technician. He did come out the same day and saild we needed a. New capacitor and fan and that he would turn the info into the office. We waited two days and heard nothing. I called the technician and he said he turned the repair request in for approval. I called First Premier and they said they did not have it. I called him back and suddenly it was sent in. They also requested more information for the repair.

I had a great initial engagement with the sales representative and received the service description including the pricing information very clearly. First Premier offers great services covering all the options that I was looking for specifically kitchen, bathroom plumbing, and also services for garbage disposal and air conditioners. I am glad to be part of the First Premier Home Warranty now.

Steven explained the process of the home warranty very well and answered all My questions. He took the time to Find the best rate for me and provided multiple options that was affordable to Me. He also gave me examples of what a timeline would look like if our refrigerator would stop working and explained what would be needed, including how long I would have to wait for the new part. He also explained how my home is in the geeen zone, indicating that there are many different service providers in the area to contact when needed.

I have been a home warranty customer with a couple different Companies. I would say this Company has met all my needs with the best prices on the market, the customer service hands has been nice to work with. I recommend giving them a try, you won’t regret it. Thank you.

We have been searching for a home warranty plan and were not happy with many plans and the pushiness of making a right now decision. Progressive Insurance recommended 1st Premier. We called and spoke with Michael **. He was extremely courteous, friendly, knowledgeable, and offered us several options that would fit our budget and needs. We have whole home coverage with one flat service fee, 2 months free and a great rate! And they are Veteran friendly (discount) company.

Jake was very helpful and informative. I feel the rates are reasonable. We had Choice five years. We have not been happy with the service people that have been sent to our house. Hopefully we will not have the same issues. We will definitely tell our friends and family about First Premier.

Easy sign-up with friendly and informative information. Haven’t had to use the actual service yet, but so far so good. I signed via email and text message so I never had to talk on the phone and got everything I needed done within just a few minutes. This is the only company I have found so far that was not a scam. Will write another review once I have used the warranty.

I had searched for several home warranties in addition to using the top-rated companies. Home warranties have strict limitations on what they will cover and, if covered, how much they will reimburse. Most of the top-rated home warranty companies are so expensive to have that the monthly fee or service fee could potentially hinder calls to fix problems in the home. But First Premier has reasonable monthly and service fees in the industry. It's reasonable enough that if you used another home warranty at exorbitant prices, it's worth it to try First Premier to gain the same quality of service as the big-named brand companies that can pay for the advertisement to get you there, First Premier will be your knight in shining armor to bail you out. Try First Premier, and you'll be pleased.

We have just had a telephone conversation and put the charges on a credit card. We really wish we would have seen the policy, coverage, etc. before we charged so much to our card. Right now, we are not sure what we have paid for and do not have anything in writing.

Thankful to have protection for my new home and look forward to many years of safety. I'm very happy with the ones who helped us get things set up and how easy the process was for us. I so glad that even though it was a holiday and we needed time to think about the warranty our salesman was patient and understanding. I felt like I was talking to someone I had know a long time. Thanks First Premier.