Empire Today Reviews

Flooring and carpeting. First of all, I'm very pleased with the job. Thrilled in fact because the carpeting and flooring are great quality. But most importantly, beginning with the attentive customer care telephone reps - they were with me every step of the way! Secondly, the installers did a really precise job for me. Punctual and craftsmen... all of them! As a retired older lady, I have to really budget for something big like this and Empire did Not disappoint me!

The sales representative was very pleasant and helpful. The carpet was laid on the day they said. The carpet layers were very good, fast, efficient and neat. I had four bedrooms, hallway, stairs and front room carpeted and they finished in 4-1/2 hours. I could not believe how quickly they were finished. I especially think the stairs were done beautifully. I would recommend Empire and other family members have had work done by them and were pleased with their work as well.

Some of the carpet rolls did not match. Installer brought to my attention right away. Empire offered to give me a credit after payment which was acceptable but I have not heard from them since the install.

I never received any sort of explanation as to why the Installation Manager did not respond to my requests for help on the day of installation, or why the installer thought it was appropriate to remain on site until 8:30pm. Nevertheless, the new floor that had to be cut to access the damaged heating pipe was satisfactorily fixed on Saturday the 20th. I provided Rick ** with a copy of my plumber's receipt for having to purge the system to get the heat running. I do not know if Empire plans to reimburse the plumber or me? For the record, I had a great experience with Empire when I had them do the flooring in my condo last summer. But this experience has given me pause about using Empire again.

Empire Today was excellent and the experience with them went very well. I had them install carpeting in three bedrooms and a hallway. The carpet looks like a waffle print with indentations and it's very nice. The installers did a very good job. We're very satisfied with Empire Today. I'm sure if we had any more work done, we'll give them a call.

Empire Today did the carpet in my whole house about 12 years ago so when I got ready for new carpet, I called them back. They installed hardwood floors and they carpeted the bedroom, the hallway, and down the steps. I love what they installed although the carpet is not as plush as the other one that I had throughout the house. It was a great experience. The sales rep was great. Their installation team came out on time and did what they had to do. They cleaned up after themselves, too. Empire Today did a good job. I just recommended them to somebody and they’re doing their floors today.

When I decided to have my whole house re-carpeted I called Empire Today. I am so happy I did. It was a wonderful experience. The salesman helped me pick out carpet that would go with my decor. The installers were great, and did a beautiful job. They were quick and professional. They had a lot of furniture to move but did it with ease. This is the nicest carpeting I have had in my home so far. I just love it! They also had to do my steps and did them different than the last company did. They look so much better than before! I am so happy with everything that I would highly recommend this company to anyone!

We had Empire Today install carpeting in the bedroom and stairs of our home. The salesman we had when we got our hardwood floors done convinced us to get Empire. He takes his time, doesn't push us, works with us so we feel like we can trust him. We liked him so we just called him back - we'll call him for the next one too. The people of Empire are consistent - they're always on time and did a great job always. Moreover, the carpet is really comfortable and soft. I'd recommend this company.

I got Empire Today to install the carpet for the bedroom, living room, dining room and family room. We had some friends who had their carpeting installed by Empire and we liked what we saw when we went over their house. Also, our friends told us that Empire had the best deal going. The guys from Empire were real professional and the installation was very well done. The only thing that I was concerned about is that they started the installation about 11 in the morning and they were still here at 9:30 that night. They had everything pretty much done except for the stairs, so they ended up coming back the next day to finish it, which was fine. But had they gotten here earlier in the morning, they probably could have got the whole thing done in a day.

Got carpet installed on stairs and 2 bedrooms. And laminate in living room. Very happy with the sales and products. Carpet installation looks great. 5 stars for that. BUT laminate installed in the living room was sub par. Very Disappointed. So many soft/spongy spots.

The cost that Empire Today gave was a lot better than what we had seen online. We didn't contact another group to come in and take measurements. Empire Today was the group we went most seriously with and had them install the carpet throughout our whole condo. Originally, we were looking at a much thicker carpet that was more expensive, but because of the price we came down a little bit. The quality's been great and other people that have come in to see it don't know that that's what we did and they thought it's great. The carpet is put together and the seams are well-hidden. It looks like it's all-in-one which is really nice. The installation crew was great as well. They came in, kept the mess to a minimum, and did a really nice job. It was a big space and they were very professional the entire time. It has met our expectations and was better than we thought it was gonna end up being. It's been really good overall.

Carpet installation - Never heard from them on day of installation. When I called, the answer was the truck broke down (typical canned answer). I will never do business with this company again. Instead of them calling to reschedule, I was told to do so. This company must rank among the worst.

I have had Empire Today install the carpet in my living and dining room. We considered other brands and the other one was cheaper and a little bit better quality, but it took a long time for them to get here but Empire was fast. The carpet of Empire was in stock and ready for next-day installation. I’d already had my house taken apart and I was going over furniture in both the bedrooms and the kitchen. And then the other company said it was gonna be another two more weeks. I couldn’t deal with it anymore so I called Empire. They were out one day and installed the next. I like the color of the carpet and the new flooring met my expectations. I'm very pleased that everything went smoothly.

My girlfriend had her floor done. They sent two guys. They came in said they wouldn't put the floor in because the plywood needed to be replaced. It didn't. The tile is 1/8 " thick. I l told them to go over it, they said no so it cost her 1200$ extra and I had to clean up the mess. She couldn't, has terminal cancer. She got her floor.

I had a very small job done by Empire Today - a runner installed on the stairs going from my first floor to the second floor of my home. It cost $417.70 but they didn't make us pre-pay because they did a $6,000 job for us before. I wrote a check when the installers came. They took a picture of it and sent it to their office. Then the installers told me that I could just write "void" on it so I did and they put it with my paperwork for the job. They did the job and everything's fine. However last week, I receive a check in the mail for $852 from Empire flooring. I had no idea what that was until I took a look at my bank statement. Turns out, the day after they did the job, they took around $1,200 out of my checking account instead of $417.70. That wasn't right. I write checks out of that account and pay my residency taxes out of payroll from there as well. I base my checks on the amount of money I have in my account because I don't bounce checks.

I emailed this company. Called three times. I was told someone would respond via phone in 24 hrs. It has been three days. I have rotten carpet in my basement making my entire house smell foul. This is due to Empire installing carpet over a drain! I am horrified that this is how a company treats customers. I have had the carpet for 3 months and paid thousands of dollars! Disgusted!

About two years ago my wife and I purchased "top of the line" carpet from Empire. The sales person was nice (probably because we spent a lot of money with him) and everything seemed like we made the correct decision to go with Empire. Boy was we WRONG. From the first day of installation, the installers didn't enough carpet because they had wrote down the wrong measurements. The installers were not able to finish and another crew had to come out to complete the job. Okay, simple mistake, whatever.

We had flooring put in through the majority of our house. Living, entryway, master bedroom, master bath, master closet and the hall closet. Early on we had issues with the flooring scratching really easy. They came and replaced the damaged area after some back and forth. We have been very cautious since. We paid a lot for this flooring and it was supposed to stand up to a lot. The whole reason I purchased it. Over the last couple of months I've been going back and forth with the area customer service because the flooring is gapping and in several areas, it is starting to buckle. It has been less than 3 yrs. since we had these floors put in.

The lady that came to show me the type of carpet was nice. I was happy with her service and the carpet was on sale so I went with Empire. I had it installed in the master bedroom and it was done well. The padding seems to be adequate and I was pleased with the quality of the product. Overall, I am happy with everything.

I had carpet laid upstairs and the stairs. This was done really well, one guy did it. Because of this experience and the $250 discount, I decided to have vinyl installed downstairs. This has been a nightmare. Three different times they did not have enough material. The second time they did half the floor and I had to wait a week for the other half. Today I have discovered that when they nailed the trim, a hole was made in an air conditioning pipe, so I've been without air since they let on Wednesday. The floor is ok now, but I've spent a long time on the phone with customer service, stressed because of three different appointments and not enough material, now a costly problem with my aircon. It has been miserable and totally not worth it. I like the floor, but after all the discounts it was still expensive. I am extremely upset.

All problems have been resolved. After arriving one week with the wrong color and only a one-man crew, the next week, a three-man crew showed up, did all the work with great cheer, and finished earlier than expected.

We had Empire Today install a carpet for the living room, hallway, and two bedrooms of my home. I went to Lowe's and Home Depot but I liked the carpet from Empire Today. I thought the quality was good. I liked the easy installation and financing as well as how it was presented by the salesperson who came into the house. They had wonderful installers as well. My flooring looks good but there's a seam in between the hallway and one of the bedrooms. It's not open but I can see the line there. I don't know if or how it's going to wear, however.

We purchased laminated flooring from Empire Today and it was installed in our living room. The cost and quality were fine and it was a good experience.

Carpeting and Kitchen Floor Tile - Our experience wasn't a good one. The salesperson comes out and show you products, but not in its entirety (small display vs actual display). It took us 3 weeks to get our installations completed after 10 telephone calls, and they kept messing up with the order (depends on fax machines only which can cause problems). CS staff documents your concerns, and keep saying "sorry" instead of having the matter resolved. Managers are not available when problems arises on weekends and don't return calls. The installers were great but overall, the communication is terrible and your technology needs to be updated immediately.

Empire Today is much better. I've had a lot of work done by them and the installers were topnotch so I went back to them again. I had both carpeting and laminate floors from them installed in the kitchen, two living rooms and a bedroom. The laminate floor is absolutely gorgeous. I would never deal with anybody else.

I kept seeing Empire Today ads where it's 50% off on the installation so we went with them and had them install carpet in our family room. Their installers were efficient. Also, I'm pleased with the cost and I really like the quality of the carpet.

I purchased a vinyl flooring from Empire Today for our laundry room, and I'm a little disappointed about the quality. It picks up marks from people’s shoes and is not an easy surface to maintain. I'm dissatisfied.

I wanted the carpet from Empire Today and had them install it in my home. It was very nice and I enjoyed my experience with them.

I got my carpet installed by Empire Today and it was great. I liked that the carpet is stain resistance. Also, the people that did the work were very professional. They moved more things than they were paid to do. They gave me a time frame and were finished in that time.

I was promised a one day service that never happen. It took 2 days. I was told that I would keep all the extra materials after they were done. That didn't happen. They took 6 boxes of flooring and 3 boxes of quarter round. The outside crew that came out took a 3-hour lunch while I waited on them to return to complete the job. The same crew said that they would return. They never did. They sent a different crew. When I call Empire to make a complaint the customer service representative hung up in my face because she did wanna hear what I had to say. I will never ever recommend or use Empire company again!!! They are very expensive!!!

The workers of Empire Today were super. They were efficient and very polite. They installed a new carpet in our home and the carpet is absolutely perfect. My wife has kidney dialysis and when she walks in the carpet we had, it was slippery but now it's nice and solid. The workers replaced it and glued it. Every time I go in both bathrooms and walk around, I think of the good job Empire Today did because the carpet doesn't move. Plus out in the garage, I have a ramp for wheelchair and I had a piece of carpet out there that was always moving around and I showed it to the guy. He also put a new piece of carpet down and glued it. Now it works and looks perfect. The guy went above and beyond the call of duty on that one. I am completely happy and satisfied.

I prepaid for laminate and carpet. The carpet installers was okay. The installers were quick and efficient although they marked up the walls. No worries, a little touch up painting and it was fixed. Now for the laminate. They showed up a week later than planned. When they did show up, the product had white spots on it. You could wipe it with cleaner but when it dried the spots came back. The next weekend a different color product but the same result, white spots. So, I cancelled my laminate install. I was due a refund. I put in my refund on April 11th. It is now May 10th and I have not been issued a refund. Completely incompetent customer service! If I could give this company negative stars I would.

Empire has horrible quality carpets and even worse customer service. To anyone reading this, I strongly recommend you spend a few extra dollars to shop anywhere but Empire.

My son and daughter had Empire Today and they were both satisfied. They recommended Empire to me and I'm satisfied, too. I had carpet put in my living room, dining room, and hallway up into my bedroom. I love the carpet - it looks nice. The installers were also great and cleaned up after themselves. I didn't understand them too much but they were fine. The worst part was preparing and taking everything out of the house but everything else went fast but thorough. I'm really happy with the experience - it was a good one.

We used Empire Today in the past and we were happy. We had them again to install carpets in the two bedrooms of our home and everything went smoothly. We are happy with our experience with them as always.

I was very disappointed the way the Empire Rep did last week. He came to my house to measure the floor last Wed. He spent 3 hrs in my house to write the quote. The quote was extremely high that I never seen before. After he left my house, I emailed him that I need to delay the project before he could explain to me the quote clearly. There were many hiding costs that I did not know where they came from to get the grant price. He came to my house again to show me the quote (paper). I still did not agree the price from the quote. It was extremely high that I didn't accept this quote. I asked him to switch to other tiles that were reasonable. I put 10% downpayment this time 65 dollars and last time was $385. All of them were withdrawn from my account on 04/28 and on 05/02.

We had carpet installed today that in my opinion was way overpriced. The carpet is nice, but it cost $1300 for a 12x13 bedroom. This was including a $500 "discount". After the installation was complete, we were left with a 9x6 piece of carpet. Did the price include the over measurement of the carpet? The installer offered to discard it, but we decided to keep it. We have had carpet installed in our bedrooms before but this has been by far the most expensive. We will not be using Empire Today again.

Everything about our experience with Empire Today, from ordering to installation, was perfect and beyond my expectations. We like the salesman. He was all around a great guy - nice and helpful. He gave us a great deal. He was also flexible because we work far away from home. Our carpet which they had just installed is perfect and I like that it's clean and new.

Why do you send out two men to take 30 pictures, remove flooring to check for humidity, removing trim to check for expansion space, writing long report recommending new install, and then you do not contact me. When I contact you, I am told to take pictures and send to you. What up with that? Why the two specialists with tool, cameras, humidity-checking?? Was it just to waste my time?

The salesman was very informative and the installation personnel, Jose, was very good and did the installation as it was in his own house. The whole process was great! I have referred them to other friends and colleagues.

Started off great. Salesman came to home 3/8/16. Picked out flooring for kitchen, hallway, sons room and bathroom. Installation 3/15 and 3/16/16. Day of installation phone call. Need to pick another laminate. No longer carry that brand. Salesman will call you. I left messages for 2 days on his phone before called back and stated "I will find out what's wrong and call you back." Second day was bathroom 2-430. Get call 6pm. "Can we come tomorrow. Unable to do due to vanity."

Empire Today installed hardwood floors in our kitchen, dining, and living rooms. We liked what had been done, and the price was good all in all. It was a great experience. We were fairly satisfied.

Empire was very easy to make an appointment with. Everyone was very professional. It was very easy to make an appointment for salesman & carpet installation. I would not hesitate to do business with them again & recommend them to my friends.

It was overall a good experience with Empire Today. When we had carpet installed in our home, the process started out somewhat interrupted because there was a hiccup when we were trying to finance but we got it done on a cash transaction. We're satisfied with them.

Initial sales appointment was fine. When the installers came out, they took 6.5 hours to install one 23 x 19 foot bedroom of carpet. They left a long seam which was understandable and was barely visible. But then they patched a 5 x 8 piece for some reason and left a cross seam that looks horrible. They also left several damaged spots from incorrect cutting to what looks like a burn spot in one of the corners. The point where the carpet meets the tile in the bathroom looks horrible.

We had hardwood oak flooring installed by Empire in the dining room and kitchen and it was a good quality labor work. There was a problem with one of the slots and they came and replaced it. The staff was good and very polite and they did what they have to do.

I had hardwood flooring installed in my living room and hallway by Empire Today. I went to Home Depot and there were lots of hardwood flooring there but I chose Empire Today. However, when I got the finished price, it was a bit higher than Home Depot. I talked to the manager and they matched the price on Home Depot. People I talked to were nice. I ask questions and they always explain what was going on. The flooring was put down real nice.

I absolutely love my carpet from Empire Today. It's great and it's soft. My neighbor recommended Empire's sales rep, Colleen, and I was a little bit indecisive at the beginning. I was a bit concerned to give it to Empire because it’s a big firm and I was scared of bad quality carpet but because my neighbor said it’s fine and she wouldn’t work for an unreputable place. She told me, “Don’t worry about it. I promise you, it’s good quality. You’ll have no problem.” So I called Colleen out a couple of times and she came out to my house three times. She was excellent and very pleasant. If it wasn’t for her, I would not have ordered it. She was the one who sealed the deal and deserves all the credit. The service was excellent and I’m 100% happy with everything.

I've had top notch experience with Empire Today. I bought the vinyl plank floors from them which they installed in the hall, the master bedroom, and in a small bedroom of my home. The carpet is much cleaner and better than my old one. The gentlemen were very affable. They made everything properly and tried to be as efficient as possible. I was delighted to have that positive experience.

Excellent service from start to completion. Very nice & knowledgeable sales reps as well as the installation crew. I am 100% satisfied with the outcome - the floors (& stairs) look amazing. Empire really cares about the customer's needs.

We purchased laminate flooring from Empire Today and like the color and the design. Also, their cost was a little better. The installation people were fast and the experience was good all the way through from sales to installation.

I got my carpet from Empire Today. Compared to the cost of other brands, Empire was more. I went with them because of the needs. I assumed they were gonna give me some quality stuff. I'm not really too fond of it, financial part wise. But other than that, the guys did a good job and I like the softness of the carpet.

I had 5 rooms with carpet installed. 3 were fine. 1 has this piece of plastic coming out from under the carpet by the wall. The 5th room makes me want to cry. I ordered a super light grey plush carpet for my 5 year old daughter's room and the carpet ended up being like a blue color which looks awful. Furthermore they installed it facing the wrong way so when you walk in the carpet seems dark blue and when you are on the other angle it's like a light blue. My daughter is so sad with this blue carpet in her pink room. The sample was very deceiving and I can't even look at that room.

I had a carpet installed by Empire Today in our bedrooms. They did two houses together. We went with them because everywhere people were talking good about them and so far we've had a good experience. It was great with the agent who came to our home to give us an estimate. The installation crew was great to work with as well. It was so easy and convenient to call them and reschedule on one of my places because it's still not done yet, and it was comforting that they were very nice about that. The carpets they installed few weeks ago look great and feel comfortable to walk on. They did an excellent job. I would highly recommend them to my friends and family.

The consultant was knowledgeable and friendly. He provided several carpet textures and recommendations for specific uses. The installation technicians were professional, respectful, and efficient. This was a good business experience.

The floor has been repaired. The workers who came out really worked hard to make us happy. Looks 100% better than before. Still not happy with the customer service, felt like we only got the runaround.

Excellent transaction. Came the next day after I called. Salesman on time, was very courteous and knowledgeable. Installation scheduled for next day. Installers also arrived on time and were very courteous and skilled. Very happy with price, quality, and employees. Will definitely recommend Empire Today and plan to use them in the future.

Three issues with my purchase have left me with a very negative impression of Empire Today: Miscommunication between salesperson and installation team i.e. where the two halves of my manufactured home meet, there needed to be a filler material put in. Salesperson said the install crew would be able to take care of, but there was not mention of that on the order and the install crew knew nothing of it. My carpet install was delayed by 4-5 days due to the miscommunication. I was given $100 off the purchase price in an attempt to appeases me.

I like how Empire Today did the rug in the landings and steps in my townhouse. The workers that came in did a very good job. I'd recommend them.

I think we paid too much for our floors. 3 rooms cost me $5,500.00, and they hire immigrants. The salesman was pushy and they did not have a large affordable selection. I would not use them again. If this was buy one get one 1/2 price I sure got ripped off.

We had hardwood floors from Empire Today installed in our entire first floor. Their cost and quality were excellent, that's why we went with Empire after considering other brands. The flooring they installed looks like it has texture to it and it looks beautiful. I'm very happy with our floor and satisfied with Empire Today.

Empire Today has good products and is customer-friendly. They're also cost-effective, and quick at being able to schedule, so I purchased a carpet from them, and had it installed in the bedroom and stairs in a nursery. The installers were efficient and they cleaned up well after themselves. So far, the new flooring has met my expectations. I love the texture and softness of the carpet, although, we would have liked a thicker cushioning like a plusher pad underneath.

I love my floors!!!

They did a very good job - here when they said they would be, cleaned up, was good. Moved the bed where I wanted it. Fast and friendly.

I had carpeting from Empire Today in my living room, dining room, stairs, hallway and bedroom. The customer service agents from other brands were rude so I didn't want to deal with these other companies. The people from Empire Today that installed the carpets were nice, and everything seems okay so far. I like its design, style, texture, and my favorite thing about it, is that it's clean and soft.

We could not be more pleased with the product and service from Empire. Have recommended Empire to friends and will continue to do so. It was such a pleasure to find a company that delivers what they say! Will never go elsewhere for carpet or flooring. We're hooked!

The sales agent was very courteous and straightforward. He was also helpful. The next day the installers came in and got to work. My floor looks absolutely flawless and amazing! I'll be back to get my last 2 rooms done.

Floor was put down well only spots coming through. Had 3 rooms done. Very disappointed. Salesman totally didn't represent and inform us this would happen. Used Empire many times. Will Not use them again. They are doing nothing to make their customers happy.

We had work done by Empire Today in the past, and recently, had them install carpeting in two bedrooms and a living room in our home. The carpet was laid the next day, and the installers did a great job. Empire Today provided great service, and the carpet they installed met my expectations.

Product and application were excellent. Very professional. My only complaint is in the area of scheduling. Twice, scheduled application dates were canceled at the last moment. This creates difficulty for the consumer, especially when the flooring work involved the master bedroom and a great room including kitchen.

Hardwood floors in three rooms. Beautiful job, professionally done in a timely manner. Workmen were very considerate and friendly. I highly recommend Empire.

Great job. Good and friendly installers. Came back to reinstall door taken off which was not put back on right. All done right.

Excellent Service. From beginning to the end of my carpet being installed, I can respectfully say that it was done totally professionally.

My whole experience with Empire was excellent. Made appointment online, salesman on time and courteous. Installation done few days later. Installers took old carpeting and padding, swept before new installation, even ran their sweeper afterwards. Entire project would be highly recommended by me to friends and family.

The entire transaction was handled very professionally. I am so pleased with my new floors.

Excellent service from start to finish.

White quarter round was installed with my hardwood flooring and I was not happy. I was text by my salesman that matching quarter round was not available, which was not correct. I am now having to pay to get the matching quarter round installed.

From the salesperson coming to our home all the way to the installers being professional and courteous, the Empire company lived up to its guarantee of low price, quality carpet and installation. They helped us along the way and even returned to our house for a second time when we had another two weeks to think about the options and even compare with competition.

My carpet was installed a month ago. The salesman from Empire was nice and I bought carpets for 2 rooms ($1,777). The installer worked hard and after he was done, he helped us put the furniture back. My housekeeper who comes every week to clean showed me a place between the kitchen vinyl and the carpet in the bedroom that was coming up. We thought if that is the way it is, it will continue to get worse and when my warranty runs out, I'll be in trouble. So I called and scheduled last week that someone would be here yesterday but nobody showed nor called. I sat all day and I could have done something else. I got on the phone again this morning and the guy said that he had turned it over to somebody and that's the last thing I've heard, still no action.

It was great with Empire Today. I've used them before so I used them again in purchasing a carpet that was placed in the living and dining rooms and the hall. I like that the carpet is new and clean, its style and quality. And I like the service they gave.

I contracted EmpireToday to install hardwood floors in my 430sq ft bedroom and vanity area. They sent one installer who arrived around 10ish and left around 8 pm. He had to move king bed, triple dresser with mirrors attached and two nightstands and an armoire. The floor wasn't leveled before laying the slats. And he shot quarter round nails into the floor to hold down unleveled slats. He didn't have the correct color caulk to seal quarter rounds in vanity area and he didn't have correct color transition pieces. He said he would have to come back in his broken English. He spoke very little English and arrived in an unmarked truck and carried no Empire identification. I expected an Empire Today truck.

Empire Today was great. I’ve had them once before. And recently, I purchased a rug from them and had it installed in the den. They’re really good and the installers were great. They were clean, neat and quick.

Flooring was installed on April 1i, 2016. Everything was going good, until it was time to install the wall base. The Waldos the installers brought was 3 1/4'. I needed 4' wall base for everything to look uniform. The installers at this time assured me that they could order the 4 inch wall base and have it installed the next week. I waited for a week with no response. At this time, I called several times to get this issue resolved. It was then explained to me that the 4 inch wall base is no longer carried by Empire. And my options are to either go with a smaller wall base or buy the larger Albanese and have Empire install it. This situation has been an inconvenience to me. I definitely want the 4 inch wall base and it has taken forever to get in contact with Empire. Unfortunately the best resolution to this situation maybe me being refunded the money associated with the Wall base and having another individual install the required wall base.

It's been a month since I met with the salesman. I have a section of my floor still ripped up, and it's been a NIGHTMARE since the installer first showed up. I've had water damage on my floor, taking up a small 2x2 ft section under my toilet. I determined it's not a plumbing issue. It's actually a leak in the flashing on my roof that has been dripping down through the wall when it rains, just happens to be settling between the tub and toilet. I've resolved this issue since.

I chose Empire for my living room carpet because of their price and everything that they would do. Their rep said they would take away the old rug and clean up underneath it, and they would make sure everything was good when the rug was down and clean. I like the feel of the carpet and it’s very comfortable to walk on. I don’t feel like I'm walking on a board. It’s got a nice cushion to it and it’s easy to keep clean. The installer had to do the installation himself, but he was absolutely fantastic and very courteous. He did the work in a quick and neat manner. I couldn’t ask for a better installation. Empire went above and beyond expectation.

I called Empire Today and they sent Jane out here. She was nice and polite, and everything was fine. I ordered a bedroom rug and I made sure that I stepped on the piece of rug she gave me and it didn't show prints or anything. I was satisfied. However, the rug now has footprints on it. I tried to vacuum it but the footprints won't come up so I'm not satisfied with the rug. I'm disappointed. But I have six girlfriends who came and said nothing's wrong with the rug. It's me because the rugs I have in my house, they're all no footprints.

BEWARE OF EMPIRE CARPET DEALS! First of all I'm very sad for tomorrow. Bob will be gone 3 years now and it breaks my heart that he died so young, crying all day. The Empire carpet puts the stoppers on my new replacement rug for tomorrow. I am so upset about Empire's promises. This is not the first time they have messed up the delivery of my carpet order.

The Empire Today representative that came to the house is within the circle of friends. So, I purchased the carpet from them, and had it installed in the bedroom and in the office. I like its color and mold resistance feature. It’s exactly what it was promised to be.

Empire Today installed carpets in our home a while back. They did a good job in installing them nicely at our living room, dining room, and the hallway. My sister initially had work done from them and she said they did a good job. So, she referred me. The salesperson I spoke with then was very nice and everything worked out fine.

We bought carpet while they had one of their specials. The sales lady was very nice and helpful. The installers were also super nice and did a pretty good job with the 3 rooms and stairs. Unfortunately they made a pretty big mistake in the hallway. During the day light it's not as obvious but come sundown this very clear line in the middle of the hallway is visible and very annoying. The installers put two carpets together in the middle of the hallway instead of between rooms. The carpets are turned different directions so when you vacuum half the carpet is light and the other is dark. It looks tacky, as if I added a slightly different colored carpet later. Disappointed.

We've used Empire Today twice. This is our second go around and we're as happy as we were the first time we used them. We got carpet and tiles for the bathroom before and this time, it was carpet for three small bedrooms. The price was higher than I wanted to pay but I used it because of the no-hassle thing and it was convenient to have it done so quickly. Other than that, it was pleasant and professional.

Empire Today installed Luxury Vinyl Planks in our master bedroom, living and dining rooms in our home. It was a very good product and the cost was a lot better as compared to other companies. Empire worked with my schedule for the installation, so I went with them and I'm glad I did. The installers were great and did a great job. They're very professional, nice, polite, respectful and came when they said they would. I was told it'd be done in two days, and they worked until the second day and finished it. They didn't have too many breaks, and they put my furniture where I wanted it. I like that my new flooring looks nice and feels good on my feet. It also cleaned up really nice. I also like its color. It's beautiful, I love it and it's better than I thought. My overall experience with Empire has been fabulous.

A couple of my friends had used Empire Today and I also used them because they showed me the product and gave me an estimate. I purchased wall-to-wall carpeting from them and had it installed in the living and dining rooms. I like the weave of the carpet and the price was good. They've got everything done so fast, clean and neat, and they’ve put the furniture back good. They knew what they were doing. I highly recommend this company.

We hired Empire to install carpet in September of 2015 and within weeks the seams were unraveling. They sent a specialist out to inspect it in January and then stated they would be replacing the entire carpeting in our home due to the poor job. We agreed to having it done again no matter how much this will inconvenience us again. Well what now matters is this is how it is ending as they backed out of it on the day of installation after rescheduling it twice leaving us in boxes in our home for close t a month with a newborn as well and one recovering from knee surgery. When you read the details below you see why I would never recommend Empire Today for carpeting...

The Empire guy who came to the house was very nice and professional and I liked the way he gave us our options and told us the cost. We went with them and they installed carpeting in four bedrooms and a staircase at our home. The way the carpet was laid - the corners, and the padding under it - was a good, professional job.

Just got off the phone with Empire. I called because a piece of my laminate flooring has shifted and there is a gap in my flooring. I was told that I have to pay $100 for them to come out and fix the flooring. I'm sorry did I pay thousands of dollars for the floors to shift or should I as a customer and Empire know that the floors should be tight enough so they don't move!!! I was told that I am out of warranty and it had to be within a year. Once again, I don't expect for the flooring to move if done correctly. This is not the first time that I have had to call Empire. I have also had to call them back to fix my stairs and laminated to the same area I was calling about more than once.

Sales agent Nicole that came to our home was very pleasant and easy to work with. My husband and I decided to have Empire install Tile. My husband takes off work for the installation to take place. NO ONE shows up, we received an email stating the installation was to take place 5/3/16 not 5/2/16 per my contact. When calling Empire's Customer service Dept. I spoke to the rudest, unhappiest employee by the name (Omar from West Texas). He talked over me the entire conversation. I asked for a corp address he couldn't give it to me. Then I asked for a phone number to make a complaint about my service he denied that as well. My last request was for a manager, Omar then places me on hold for the manager Maria for 5 minutes and never returned to the line. This was by far the worst customer service I have ever received. I called the sales agent Nicole to cancel my order.

Empire Today put in our carpet 12 years ago and recently I hired them again to install carpet in my office. It was excellent and they're professional. I also like the price and quality.

We had carpets and tile installed in two bedrooms, kitchen, and bathroom. We chose Empire Today because of the quality of their products and service. They exceeded our expectations. The experience has been easy and it was a pleasure.

I shopped around a little bit and decided to go with Empire Today. I had a carpet installed in my home's hallway, stairs, and living room. The salesman I dealt with, a repeat time, came to my residence. In the midst of my purchase, he wasn’t trying to push anything more on me. I felt that I was getting the best deal for the quality and the money. The installers did a phenomenal job too. They were clean and professional. They really took the time to answer my questions. The comfortability of the carpet and its quality were real nice. I like the stain resistance as well. Overall it was a good experience, right from the salesman to the installers. It was fantastic.

I needed the carpet so badly, so I had the carpeting installed by Empire Today in our dinette-living room hallway, and it's a great carpet. It's a lot different from what I had before.

I got Empire to install carpet to three bedrooms. I considered other brands also but their price was higher than Empire's and the quality wasn't as good. Empire has better cost and quality. I was happy with everything - design, style, durability and comfort level. The new flooring has met my expectations. Everything was great!

Excellent experience - I will recommend to others.

I like the color of the carpet installed by Empire Today in the living room and bedroom of our home. It's been a satisfactory experience.

Empire had a lovely young saleswoman and so I decided to choose a product sold by them. I got a carpet installed in my basement. I like its design, style, durability and comfort level. To this point, my expectations has been met except that some people told me that, on the cement, I should be using steel edging which Empire insisted that I do not need. But everyone else told me that I do. I'm hoping I won't have a problem. Nevertheless, the service people were professional and it was a simply beautiful experience.

We had a good experience with Empire Today. I had carpeting installed at home in the lower level and on the steps. I like their color and it looks nice. What's also good about Empire is that they can have somebody out and install their product right away. And we’re very happy with it. Their workers were very polite and helpful. It was a very pleasant experience all the way around.

We've always used Empire. I bought thick carpet and flooring from them and had these installed over a month ago. Everything is fantastic. We've used Empire before to put brand-new flooring in the kitchen for our apartments in Alameda. We also had them put carpets in my mother's home.

My wife and I are really happy with Empire. We had a piece of our floor replaced and we didn't consider other brands because Empire installed the floor two years ago and did a really good job. The gentleman who did the floor was really fast.

Empire Today was great. They came out to the house and their prices were good. They installed basement carpet in my home and I'm very pleased with it. They were also very professional. The salesgirl was very helpful, educated, knew what to show me and helped me pick out the carpet. Then the guys came in, did their job, and cleaned up.

We looked online for various options and Empire’s name stands out, and we figured we’d go with the best. Empire was great from the moment that we engaged with them on the phone all the way to the people that came in to do the work. So we got a great starting point. The sales representative was absolutely wonderful. He went above and beyond to cater to our needs and worked with our schedule. I like the quality of the wood floor we had installed in the living room and dining area. It was all so amazing so I gave them the best rating I could. I would definitely recommend them.

Empire Today installed a laminate floor in our family room. I did it with them before in the past. They were good quality service so I went with them again. The new flooring met my expectation. Overall, it's all good.

Really unhappy with what occurred. An hour and half after my estimated time, Empire Today couldn't even reach the local vendor nor locate the installer. I live an hour away from the place the work was scheduled for and at 4:30pm on a Friday all they could say was that they will keep calling. I was left to stand outside an empty apartment for hours before I said that I have to reschedule because I needed to drive an hour home. And they still didn't even know where the guy was. Personally I think I should be discounted for the wasted time and gas.

I had carpets installed by Empire in the living room and bedroom. This is a rental property, so we're out-of-state and couldn't afford to stay for two weeks waiting for the carpet to be installed. I compared other brands with similar carpet quality, and chose Empire since the guy came out the night before and the next day they installed it. The carpet is fine and has met my expectations.

Empire Today was super. I considered other brands but they couldn't beat Empire's price and quality. Their sales gal's attitude made a huge difference and I liked how she handled everything. The guys who installed the carpet upstairs and downstairs in my home were wonderful. They had a good sense of humor and if I asked them to do something extra, they didn't squabble about it. It was a great experience. I've had other people have Empire and they were happy, too. So, I would highly recommend the company to anybody.

I had Empire Today install carpet down my stairs. When I called the 800 number for an estimate, their guys answered the phone right away. Everything was done professionally and very nice. It was a good price and service was prompt and courteous.

Empire Today did a great job on installing my carpeting. They were done in an hour and a half and I was amazed and couldn't believe it. They moved the furniture back and set it all up so, I was very happy. They didn't bill me for the full amount until the second cycle but that's okay because they caught up with their error.

Me and my wife was quoted a price, signed the contract and paid a deposit. Installers showed up and says we need to rip sub floor out so we need an extra 1800 dollars. After calling a manager they dropped it to 1100. That's not the point though. I felt like I was dooped into paying more. They had me give cash to the installers. I did not even get a receipt.

I had a laminate flooring from Empire Today, which was installed in the den. I like the color. It's chocolate. I wanted gray but I didn't see a gray pattern that time. But I like what I have and it's working out fine for me. I'm satisfied. And Empire Today were very nice.

I had Empire Today install the stone floors in the kitchen of my home. Empire Today presented their high-quality product well, and the cost was competitive. I like the style and the color of my flooring. It’s porcelain, and it’s very pretty. The installers were very professional as well. They did a really good job and they overcame any problems they encountered. Empire has a really good product, so we’re very happy.

When getting my mom's house fully carpeted the salesman said that a contractor and crew would arrive and move all furniture around to lay carpet. Only two Hispanic men showed and was upset because of the amount of furniture and set all my mom's furniture outside in the driveway. After taking most of the day laying the carpet both men left saying they had another job to do. This left me and my 86 year old mother moving the furniture these guys left outside in the driveway. I requested a contact from Empire and to this date 4/27/2016 has yet contacted me. If I knew that the customer service was bad I wouldn't have used Empire Carpet. This was such a upsetting situation to be left in.

We used to have a laminate installed in another room and I wasn’t too happy with it. So when an Empire Today salesman came, I liked the product and its price so we went ahead with them. We purchased laminate flooring and had them installed in our living room, dining room and hall area. The price was a little higher but I like the design and the color. Hopefully, it’s going to be durable. Their salesman and the men that put the flooring down were very nice. I was very pleased. It was a great experience.

Well... Before I chose to use Empire... I read the reviews on other sites and I have to say that they weren't very good. Yet I went with them anyway. My Empire representative's name was John. I'm glad that they didn't send me a newbie. He was very knowledgeable in their products and he was very personable. I am a no nonsense type of person and so is he. I haggled with him a little bit. He reluctantly gave me what I wanted, at the price I wanted and was there through the entire project til the end. I was very pleased with the floors and also the carpet. The installers did an excellent job through and through. Very detailed and clean.

I purchased a rug from Empire Today and had it installed in a bedroom. It was a good quality rug for the price. The people working there were very nice, they left the place clean and did everything accurately. They did a wonderful job. They came, gave me the estimate and two days later, they installed the rug. Compared to Lowe's, who took measurements and told me they'll get with me, which is a long ordeal type of thing, Empire has the best prices, better quality and best time. I liked everything and have in fact recommended them.

An Empire Today sales person was at a friend’s house and after learning about their history, I decided to go with them. We purchased hardwood flooring from them and had them installed in our dining area, office, foyer, and main hallways. I like its color and though their quality may be equal compared to other brands, their cost was better. Everything was great and the install crew was fabulous. Empire stands by their product and their word.

So far, my experience with Empire has been great. My salesman was a great guy, so I decided to go with them. I'm remodeling apartment complexes, and I had their carpets and flooring, which are really nice. They did two three-bedrooms, a one-bedroom, and I got them lined up to do four more one-bedrooms. The installation guys were terrific too.

We recently purchased carpet floors from Empire Today for our three bedrooms. I like the quality of the carpet and the way it feels. It looks good and it’s not coming up. Their team did an excellent job. It was an excellent experience.

My wife purchased manufactured wood flooring from Empire in 10/15. This floor was installed incorrectly the first time. After repeated calls to customer service, calls not returned and workers never showing up half my floor was torn up and was supposedly fixed the second time by their Hispanic area supervisor who called me a ** in Spanish. The floor was still horrible to walk on and after repeated calls more runaround where no one is accountable at Empire, the floor was pulled up a third time by another supervisor.

I had a carpet installed in my home and I love it. The style and color were just what I was looking for and it has absolutely exceeded my expectations. I looked at so many different things, but Empire's price was competitive and they had the product that I liked the most. I also liked everything about the salesman who serviced me. He wasn’t pushy and was a pleasure to work with. Plus, their installers were great. Everything about the experience was absolutely pain-free. If I had the need, I would definitely call Empire again.

I took off three days from work to have laminate and carpet installed in my house. The first day no one showed up. The second day a crew showed up to install the laminate, but they did not have enough material to finish the job. The third day I had to call to find out where the carpet crew was. I was told it was rescheduled for the next day because the laminate was not done. I told the manager I could not miss another day of work. He did get a guy out that afternoon to finish the laminate and set up an appointment to put the carpet in on Saturday.

Empire did a really good job the first time I had installation. I also considered quality, raw deal and the price as some of the factors why I went with them again. Their salesman was very helpful when he came out and said what I needed rather than what I wanted. He was also knowledgeable about what product is the best which is a good selling point, too. Also, their installer and his helper did a very good job with the vinyl flooring in my living room and my hall. They put it down and it's staying - it's not getting bubbles. I like the wood-type flooring and its durability. So far, it seems very good quality. Empire Today was excellent and everything seemed to be very nice. As soon as they have the best deal, I want to get them back out to do the other room.

We went to a few carpeting brands and they were a little pricey and we decided to check with Empire carpeting because the original carpeting that we had first time was actually from them and we liked everything that they had done for us. We decided instead of going to somebody else we're just going to come back to Empire. We had new carpeting put in our living room hallway and stairway going up to the master bedroom. We like everything about the carpet - the padding and the quality.

I purchased some tiles and blinds from Empire Today. The tiles were installed in the guest bedroom and the blinds all through the house. I’m not 100% happy with some of my blinds because I was considering these to be custom blinds and thought they would cover the whole bottom of the top window but they don’t. They called me to tell me when the installer was coming out. The guy who came out was really good but he was supposed to be there on a Saturday and never showed up. I called him but he said they never told him anything about the job. I wasn’t happy about that because I lost a day’s work because I’m hourly. I had no problem with the flooring, just the blinds because I paid good money for it. I could’ve gone to Home Depot or Lowe’s and bought them to do what they did. On the other hand, I like the color of the tiles and they have good people that work for them. But whoever is running the show or scheduling was the problem.

Installers arrived on time. They removed my old carpet and padding. After that (which was about an 1 1/2 hrs on the job), one of them left for lunch. He was gone about 2 hrs. Then, they took about another hour for lunch. My daughter was ill so I let them know that I had to take her to the doctor. Once I returned, one of the installers was gone. He never notified me that he had to leave for anything. I tried communicating with the other gentleman but he barely spoke English. After about 3 plus hours, the other installer returned. He blamed the installation dept for not giving him enough materials to patch the floor.

I've used Empire Today before and so I purchased again from them for our living room carpet. The experience was great. The cost and quality were good. I like the color of the carpet..

When I filled out the online response card to have someone call me to set up an appointment for an estimate. I really wanted just that, an estimate. And the from the time I filled out the request until I got the call back was 3 hours and I thought that was amazing. Brian ** was the sales representative and I never told him I wanted an estimate only. He showed me carpet samples and kitchen floor samples, while he measured. He explained the types of carpet and flooring and answered all my questions. He gave me the estimates at which point I informed him I would need to see about getting a loan. He then explained the financing terms Empire requires and before I knew it I was approved and carpet was in my house a week later. It was simple, no regular sales pitch, just an easy experience. I love my carpet. The installers were great! Efficient, professional and I can't wait to pay off my carpet and have them install a kitchen floor!

We purchased vinyl from Empire Today, which was installed in the kitchen and laundry room. It looks like wood and it’s gorgeous. I like the style and the color. I had thought about laminate but they don’t recommend it for a mobile home. The guy from Empire explained everything to me and did a great job for being all by himself.

I had Empire Today install kitchen floor at home due to the fact that I could get a year same-as-cash installment. My kitchen's small and I thought their price was a little high, but obviously, the flooring is good and I can damp-mop it. I have recommended Empire Today and they are doing a kitchen floor right next door to me at my daughter’s.

I had used Empire before and was happy with them. Recently, they installed carpet in the bedrooms and it was great. However, the design was too patchy and I was very upset. They took care of it and I was very pleased with everything.

Very pleased with my service. I would definitely use Empire again. We did two rooms and will probably do three rooms that next time. They were very professional. They came on time and cleaned up afterwards. Overall, I am satisfied with the job they did.

I had Empire Today install the carpet. I initially called a couple other ones but Empire gave me the best quote for one bedroom. They were really attentive and the installation was great. It was better than what they installed before in the other apartment. Everything was nice and top-end. I'd recommend to a friend.

We had Empire Today install carpet in two bedrooms and vinyl flooring in the laundry room, kitchen, dining room, living room and bathroom of our rental property. We redid all the floors because they were trashed. I had heard some bad things about Empire but so far I have been so happy with what they did. The salesman was really nice. I had in my mind what I wanted to do but when he gave it a price, I was like, “Hey, this is terrific.” He wasn’t pushy but very helpful. Then when he told me I could finance it, that was the icing on the cake. I appreciated that it could be financed for a year because I’d put out so much money on that duplex. It works out for the best because I just had to pay 10 percent down.

Empire did hardwood on an area where one walks all through our house and we were real pleased with that. So after listening to people and my husband, we had Empire Today again to install hardwood on the whole floor at the office. It's a little room downstairs at our home. It had rugs in it and they took the rugs out. My husband loves hardwood flooring and we're happy with the color. I was very pleased, happy, and the job looks real nice. The workers were top-notch, very professional, and did an excellent job. They came at the time they were supposed to come. They were very helpful with putting the furniture back and that’s what I was very impressed about. Everything they did was good. I’m so glad for those installers and everything went well.

Empire is a reputable company, trustworthy and have quality products from what I hear. I purchased one solid, continuous carpet and I like it all. It was installed in stairs, the hallway and three bedrooms. I ordered the plush and it's very good. Empire Today gave me a very pleasant experience.

My carpet hadn't been replaced in 15 years. A lady came and we had a conversation, and I felt confident in doing business with Empire when we finished. They did a beautiful job and put it down well. We had it installed in the dining room and living room combined, the hallway and inside closet in the living room. Their carpet is great. It matches everything that I brought together that I already had. At times I just feel the carpet and look at it. I really enjoy the carpet.

Empire's sales guy said that I could spill bleach on the carpet that I got and it will come up. He was excellent and polite, and everyone in their team was wonderful.

My new carpet is nice. My wife loves, that's what matters to me!

My son made an appointment with Empire Today. We had carpets installed in one bedroom a couple of weeks ago and it works pretty well. I got a puppy and it will not show spots.

I recently purchased carpet from Empire Today for our bedrooms and had it installed. I like it and its color, and the guys were really nice. I'm very satisfied.

Installers showed up 4/18 with less carpet than needed to complete the job including 3 rooms which seems to be cut off on the contract, it's only partly showing. No installation done in master bedroom that was on the contract. Old pad was not removed in one of the bedrooms, new carpet installed over it. Tack was glued to existing laminate FLOATING flooring in the other room. (This will damage the carpet and laminate, and more specifically it will leave my home open to mold and bacteria as the laminate cannot breathe under the pad they actually did put in if moisture becomes trapped under the floating floor.)

Our experience with Empire was wonderful and we would highly recommend them. From our salesman (I don't have his name) from the men who laid the carpet (extremely nice, respectful, and damn good workers). Very pleased.

Empire installed our carpet on March 23, 2016. About a week later, we contacted Rex ** to inform them the installers had damaged the tile on our bathroom floor and tub with our entertainment system. Rex ** pretty much called my husband a liar and said the only way they could've damaged the tile is by dropping something on it. They sent installation manager out to take pictures and my husband pointed out that you could see the seams in the middle of the room. He took pictures of the bathroom and left. A week later after several days of calling, we finally got in touch with Rex ** who informed us that the tiles were damaged because of structural issues, but they could replace them for a discounted rate.

Our experience with Empire Today wasn’t all that great. The carpet they gave me was a standard one and it’s really thin. Their dude didn’t bring it down and tell us what they charge. Also, the salesman didn’t give us and tell us everything the way he was supposed to. He should have been more upfront about the product that he was selling. Instead, he told us one thing and then everything got twisted around to something else. I know the carpet we picked has a 15-year warranty on it. If any stain gets in and we can’t get it out or they can’t get out, they'd replace the carpet. But I haven’t called and confirmed it yet. I don’t know if the guy was telling the truth.

I checked with a couple of other people and Empire Today was the best, so I had them install hardwood flooring in our two bedrooms and hallway. I like the floor and its color. The installers were very professional and I'm very pleased.

Empire Today will have to reinstall my floors. The floors look good but they didn’t get installed correctly. Some of the boards were starting to come up and the floors haven’t even been down for three weeks, and they were making a lot of noise. There were creaks on the floor when I walked on them and some of the boards look like they were going to come up. So I called because it’s still under warranty. They had someone come out and they confirmed that it wasn’t correct. The floor wasn’t even level. He took out a level and it was so off that he couldn’t even lay it down flat, so they didn’t do a very good job installing the floors at all. So now I’m going back through the process of having to reschedule it and it’s not been very easy. I asked them if they could put some sort of hurry up on this because when they came out and inspect it, they pulled the trim up from the wall and the floor. And I’ve got a one-year-old son walking around on the floor.

I had a very good experience working with Empire. They were able to work with my busy schedule. The salesperson was not pushy at all and very respectful and installation was quick and easy. Would highly recommend if you are looking for a quick and easy carpet buying experience.

I had two rooms to carpet and Empire was running a sale so I chose them. I'm not much of a shopper so I didn’t shop around a lot. I had both rooms and my hallway done (not wall to wall) with the same type of carpet. The installers were good. However I had one room done and then I had to paint the other one before I will start - so it will start a week later. They said I got to pay again. And my rug in the hallway took about three weeks to come in. But overall, it was good.

I had an excellent experience with Empire. The salesperson was professional and helpful, and the installers were outstanding -- they went the extra mile to help as I am 67 years old and cannot move heavy objects. I would recommend Empire to my friends, and if I ever need carpet I would use Empire for sure.

I had Empire Today install carpet in our living room and dining room. We went with them due to the speed with which I could get it done. The flooring looks good, and I have had a great experience.

The installation of my carpet and bathroom tile went great. Job was started and finished when promised and I am very happy with the great looks. I really like all my flooring.

Right now, I’m a hundred percent satisfied with the way everything was handled, from the sales rep who came out and estimated what we needed to the selection that she put out. I have nothing but the highest praise for her and the two kids who installed it. I would not mind having those three people work for me. I would recommend Empire to a friend.

We went to Home Depot, but they were not as convenient as Empire Today because they were not taking care of removing the whole carpet and taking out the furniture out of the room. At our age, where my husband is 85, we needed more help than just having it done. They would charge us for everything that they were supposed to do. So we didn’t go with them, but we did pay for the estimation. They came and we never got the rest of the result of the price. My daughter called me and she said, “Ma, go with Empire because I’ve had them and they were very reliable and they were much better with the convenience for the furniture and removing the carpet.” She gave me their 1-800 number. I called Empire and then they came directly to my door. The lady had all the conveniences such as finding the contract and the color. She made us choose all that we needed. We did the business with them.

Let me starts from saying my husband and I were first time homebuyers and one of the main reason we chose Empire was because we felt this was a well established company that would guide us better in the process of choosing our new floor. The sales part was seamless (of course) and the installation only took one day for the laminate floor we chose. After installation, we noticed the floor made a lot of noise when we walked on it and we gave it the benefit of the doubt for a couple of weeks thinking that this was normal because it was a new floor. After researching and asking around, we noticed this was an issue that needed to be addressed, so we called Empire and after explaining the situation they suggested for an inspector to check out the floor. They told us an inspector could only do site visit on Thursdays during business hours, for which my husband had to make arrangements at work.

Did a great job... Came on time finished quickly and cleaned up.

Empire did my daughter's house, so I went to them to purchase wooden floors for our home's living room and two bedrooms. The flooring met all my expectations.

July 9, 2015 had new carpet installed in new home. Moved in the following weekend and noticed that there was a bad area in the carpet. It looked as if the installer cut the carpet with the utility knife and they came out and repaired the area and it also looks as if I have 3 seams but only have one, and the entire time I was speaking to a rep. at Empire and I was told that I could have the carpet replaced for a nominal fee. It was not my fault the carpet was coming out. The carpet is literally coming out every time I vacuum and I have sent pictures of the problem and nothing. Would not recommend Empire Today!!

I had on two carpets in two bedrooms installed by Empire Today. I used them last year so I used them again. I like the carpet's color and the stain resist feature. I’d use Empire again and recommend them too.

The carpet layers did a very good job and the carpet looks great.

I accept that a 2 hour window is needed when an appointment is made. What I don't accept is that they don't meet this and do not call to let you know. 3 to 5 was my scheduled time. I took those 2 hours off of work to be at home. At approx. 4:40pm I decided to call Empire to verify that someone was on the way. They said that they were over an hour away. "How can that be? My apt was 3-5". I was very upset and told whomever I was talking to, to cancel my apt.

Empire Today was running a 50 percent discount and I like it, so I had them install tiles and rug. The guys that came to install did a great job and then they left. I was very happy and very satisfied. My new flooring is wonderful, and my experience was great.

From original appointment to installation everything went smoothly with Empire Today. We had an excellent experience and when we carpet the rest of our house in the next few months, we want the same team. From sales to installation.

I had carpeting recently installed by Empire Today. They were referred to us by our real estate agent and I chose them for their pricing. The installation went very well. Everything is working good and we would do it again.

Overall, I had a great experience with Empire. The crews were nice and very professional and the workmanship is also great. I'm very happy with the services I received from Empire and I will definitely go back for another project. Highly recommended!!!

Price is more expensive than others, but having the consultant come to house on time, work done on my schedule, cleanliness of workers, etc pays for the more expensive product. Thanks.

You were supposed to have sent me a $500.00 check over 2 weeks ago. I still don't have it.

I was extremely happy with our sales representative. He went above and beyond with making sure we were satisfied. The installers did an excellent job. My only problem with the entire process was the fact that the tile installers spoke very little, if any English. This made communicating very difficult and frustrating.

The installers were very polite and worked hard all day. The floor looks great.

We are selling our house and the carpet is about 25 yrs old. We did a great job and they installed the carpet in the whole house in one day. Great job on the installers. When I order the work done, the sales person was knowledgeable and was very professional.

Setting up the appointment was easy! Lots of different flooring options were sent. Installation was quick and easy. We had a minor hiccup before the work started but I called Empire directly and they handled it right away and didn't charge me anything extra that I needed the day of the installation.

Great experience start to finish!

Super positive experience from sales rep to installers. Extremely pleased with carpet and hardwoods.

Finished flooring looks very good in portions of home where it was installed. Crew was professional and competent. They cleaned up very well after themselves.

Timely, polite, efficient workers. Would recommend. Much appreciations!

My carpet looks amazing in my house and it feels like I have a brand new house upstairs. My only little complaint I have is the installers did mess up some of my paint on the walls and left marks on my walls. Also, some of my baseboards were dented too. Other than that I will refer a friend to Empire. My saleslady was excellent, kind, and took time with me to select the right carpet for me. I will call her again when I'm ready to do my bathrooms, kitchen, and front doorway.

Sales person was thorough, courteous and knowledgeable. Both Sales people and installation people were on time as agreed. The installers were quick and knowledgeable. They had to move furniture for a 3500 sq ft house. They were very careful and they move everything back to where it came from. They worked tirelessly until the job was done to our satisfaction. If I ever need carpet again, I will call Empire Today. I recommend them to all our friends.

What a FANTASTIC experience! The salesperson was PHENOMENAL! I think he's the reason I chose Empire to begin with. I had a salesperson from a competitor a couple of days before and he was rude and demanding. The installers were great! They did a great job installing, and were very careful with the furniture that they had to move from one room to another. They were quick and thorough. One of them even brought in a package that was delivered by the post office. That sure wasn't a part of his job, but I thought it was very considerate of him to do it. I couldn't possibly be more happy than I am with my Empire experience. I guarantee that I will (and have) definitely recommend anyone I know to use Empire Today.

I simply want to say that I am happy with the salesman, the on-time service, installation, and quality of the carpet. Thank you.

Great Floor. Recommend Empire. Professional salesman. Expert in his craft. Professional installers. Satisfied customer!!!

I am very happy with the Empire Today product. We ordered laminate and the service representative, James, understood our needs. When we scheduled for installation, the installer, Douglas, was very thorough in explaining everything to us. It took 2 days to complete our 525 square feet laminate flooring. Everyone was very professional. Thank you Empire!

Was given a fair price, next day that worked for me install, did a wonderful job. The only thing that they left behind was this fantastic floor.

I spoke with Empire Today this morning and the refund has been processed. I am satisfied with the resolution on this issue.

I'm a regular customer at Empire Today and when I need carpets, I call them. I like it when they bring all different carpets - like the one-day service. I also like that they get it done fast and I don’t have to wait for a couple of days, like most companies. I had a carpet made for the bedroom by them and the quality of the carpet is good, cushiony and soft. I have pets, so I bought the one where if they have an accident, it just stays up. Their workers were also friendly, kind and hardworking.

I have had a laminate floor installed by Empire Today about a year-and-a-half ago. The installers and customer was initially great. Over time, I started to notice glue marks on the floor and glue marks on the trim that they installed after time wants dust collected on it. I paid for a long-term warranty on the floor and started noticing that the boards were curving up and bowing in certain areas. I thought that Empire strives on having good quality products but I was wrong.