Empire Today Reviews

I had hardwood floor from Empire Today, as well as vinyl put in my bathroom. I have purchased from them before and I went with them again because they've done an excellent job. Installation was great and the quality of the flooring is excellent. When I do my bedroom floor I will surely go back to them.

My husband and I talked about trying to redo the entire house ourselves, but we didn't have time. We saw the advertisement on TV and figured we'd give Empire Today a call and see. My mother-in-law had Alzheimer’s and dementia and I had a lot of accidents on the floor that I needed to clean up. I needed something that I could mop and scrub up and we had Empire Today put the vinyl plank floor down. The guys that came out were really nice but the price was so high that I had to cancel. They asked how much I'd be able to do it and I gave them a price of $5,000.

Empire Today installed my carpet. They moved all the furniture and put them back, and they were able to get the carpet installed the next day. Their cost and quality are good and I liked the fact that they completed it right away.

Empire Today installed carpet in my living room and dining room. I'd rather have had the hardwood better but I couldn't get it because they said my concrete would need to be treated. Yet I like the carpet as well as everybody. I'm real satisfied.

Empire Today did my carpet in the entire house. I was in a hurry and they’re the first brand that came to my head so I called them. And they did a really good job. The guys who installed it were wonderful. And the sales person, the lady who came out, was really knowledgeable. In fact, I moved here from another area and this is one of the smoothest things we’ve done so far in the house. It was a very good experience. I would recommend them.

I've used Empire Today a couple of times and they were great. I had carpet installed by Empire before and they were fine so I used them again. They recently installed a carpet in one of my condos. They gave me a pretty high price for this installation, but I told them what I paid the first time and they matched the price. It was good overall.

Empire Today had put carpet in our home. We also had them put a carpet and a new floor in my mom's bathroom. I like how it's laid and keeping up. They did a very good job and we had a good experience.

After a referral I contacted Empire Flooring online and scheduled an appointment to purchase carpet for my home which was being update from a rental for sale. Premium Flooring, LLC A Proud Partner Of Empire Today Flooring came to my home and sold me carpeting even matching a price I had received from a competitor. I purchased paid the deposit and scheduled an Installation for October 3, 2017. On September 28, I received a confirmation call for the October 3, 2017 install, and I told the scheduling department that day needed to be reschedule because the tenants were not completely moved out. She told me that she only a date after October 15, 2017. I told I really needed something sooner. She said she would check and get back to me. I starting receiving emails (4) confirming my install. Each time I call and told them that I had tried to reschedule and the house would not be available that day.

I had seen Empire's work somewhere else and I thought it was good so I had them install my carpet and laminate flooring. I like the softness of the carpet and their entire work met my expectations but I was was very disappointed with them. They're late and when they came out, they got the carpet in but for the wood floor, they weren't able to do it for another week after that. So then when they came out to do the flooring, the first set of guys that came out said they couldn't do it. Then we had to put it off for another day.

I had Empire Today redo the basement with luxury flooring tiles. I looked around for other brands, but I've used Empire Today before and I used them this time too and it worked out well. They had newer style and I liked the color as well as the way it fit together into like one of the flooding floors. Our basement's not exactly flat, but it blended in quite reasonably without anything popping up. The product was good and I'm very satisfied with the way everyone was involved. They handled it and I appreciated their help. It was an excellent experience.

I had carpet installed by Empire Today in one room and it was easy. They have always been able to meet my schedule, so I would rate the overall experience as excellent. The cost was reasonable too.

I went with Empire Today for carpet installation in the whole house because they were more reasonable and they gave me what I wanted. When the guy came in, he did a quick assessment of the house and was very professional. They did a great job fast. I like the carpet's feel and comfort, and it's really thick.

It's been three and a half months since Empire Today installed some carpeting for my home in the dining room, living room, and the master bedroom. I also looked at other companies, but they didn't have the color that I liked. The carpet is comfortable and easy-to-clean. It's got padding and the stain guard on it. It's good so far.

This was my first time using Empire Today. The whole process was quick and easy from the person who came to our house and helped us pick out our carpet and scheduled the installation date to the installers and the warranty department. Empire Today truly stands behind their commitment to their client. They go the extra mile to ensure customer satisfaction. I plan to use Empire Today for my next install.

Empire Today was a recommendation from a good friend. They did the carpeting in the bedroom and everything was positive from the very beginning - from the woman who did the sample showing to the workman. They were very efficient and pleasant. We like the carpet a lot, too. People who come in and go through the bedroom say, “Oh, this is so nice and so soft.”

They were having a sale when I called them, but not on vinyl flooring, which is what I had them install. It went fine, although the guys who came, I asked them to put the furniture into the dining room and they didn’t do it. And they quickly put my table into the pantry and it’s a tiled table and I didn’t realize until afterwards that they cracked it. So, I wasn’t very happy about that either. Then, instead of the flooring that I picked out, they put another flooring down. I didn’t notice it until it was already down. I told them about it and the person who came and showed it to me told me to go to the people who mediate such complaints. But I decided that I wouldn’t do that because I wasn’t unhappy with the floor that they put down. I called and complained and I told them already that it wasn’t the pattern that I picked out.

I always go to Empire Today. They did a good job installing the carpeting for my family room and it's quick and nice. It has also met my expectations. The only problem I had was that they scraped my wall I just painted and I had to repaint it. Still I recommended three people and they had it done after me.

I have exclusively used Empire Today over the last 10 years. I had a rug and vinyl click flooring installed and everything has met my expectations. The installers were fantastic like they've always been and they have always been on time too. When they told me they were going to arrive at 9:00, they arrived at 9:00. However, I got dropped twice when I was scheduling. And each time, I had to take a day off of work at my job that pays the bills. On the second time, I didn't get a phone call until 3:00 that afternoon that nobody was going to make it. I lost three days from work. I expected to give them one but I lost two extra days and I should be compensated for that.

Empire Today installed carpet in the living room and laminated floor in the kitchen. And the job was done quickly. I love the color and that they were able to come out the next day, unlike with Smart Carpet that I had to wait for weeks before they could do the job. I also love the guys who came out and put it in. But I didn't like the rep at all. I paid pretty bucks for the Wynn’s Coating in my kitchen that I didn’t want it damaged but the rep didn’t tell me that they'd have to rip all the molding that was done to get that flooring. Also, she didn't even tell me that I needed a separate floor put down because the house was basically brand new. She could've told me and it would've been paid for an extra money. They got here first thing in the morning and the rep didn’t leave until about 6:00 at night.

Empire Today installed some carpet in our home. We checked other brands prior the purchase and we found Empire’s flooring to be better. We were very satisfied with the carpet and Empire.

Empire Today installed a carpet in our bedroom and a vinyl wood flooring in the hallway. It was something that we wanted and it had a high quality and it was also easy to clean. Plus, we had our kitchen and our computer room done with tile and our family room done with carpet. They got different grades and we were satisfied with the workmanship and the quality of their product. We had other carpets years ago and they were supposed to be of good quality, but they never held up. Also, the people who do the work for Empire were professionals and not fly-by-night. If we were to have another room where we will put a carpet in, we would get Empire again.

I had stain-resistance carpeting done at home by Empire Today. They had a sale on then, and I had a couple of good references about them so I went with this company. Our carpet also had a lot of good followups if you needed them. Our salesperson was really good, and we had a good experience with her. They did a good job and were very thorough. I was very happy.

We got the luxury vinyl plank from Empire through the whole house. I like the color, the durability of the waterproof and scratch proof feature. It’s just something that we don't have to worry about in the long run. But it took five times for them to come out to fix it, so I had a big deal with that. When they first installed it, the guys were supposed to be here two days and they tried to get it done in a day. So we had to sit outside until nine o'clock at night because they were still here working. My understanding was that they're supposed to be done before 6:00. The whole house was torn apart and I had to put everything back together. We have a little boy, so I had to get his room put back together. Late at night, he was sleeping in the car. We weren't planning on them doing the whole house, so I moved certain stuff out of certain rooms that they were going to do first.

We had Empire Today install some carpet and vinyl flooring. We went with them considering the price and how long it would take them to put it in versus the other guys. It seemed like Empire wanted the business more. The flooring was for a rental and our daughter is renting it from us. So, we wanted something that was durable but still looked really good. We are really happy with the product. They were efficient and professional. The experience was great. Also, they are coming out and doing a quote for my regular house now.

Job began on 9/20; it is now 10/4 and my hallway still has not been completed. I've called customer service repeatedly to no avail. I even had an appointment to complete the work on 10/2 and nobody showed up!

We got our floors about a month ago and I am so disgusted. I don't normally post too many negative reviews, but we have been getting the runaround with this company for as long as we have had the floors. We had two segments done. Laminate throughout the house and tile in the bathroom. It took almost a month to get the crew out here to do the tile, but in the end it looks awesome. The problem is with the laminate. The crew took a four day job and turned it into a 2 1/2 week job. They were so far behind schedule that they slammed the last part of the floor in and now the strip are all rising at the seams. We understand the idea of a floating floor, but the floor is so bad that when you walk on it EVERY step is a horrible squeaking noise and pinches the bottom of your feet. The raised spots are so obvious that people have commented upon entering our house for the first time.

The Empire Today salesman was fair on the different levels of quality that you could pick and the price you pay for those things. I thought the quality was good and that the half price was really hard to beat. We had two products installed by Empire Today, hardwoods in our living room and the carpets in the family room and the upstairs bedroom. It took them a really long time to do the carpeting with two guys. It was a nine-hour workday but they did really good.

This is my first time ever leaving a review on any business. I am completely disappointed in Empire's professionalism and am appalled at their bait and switch tactics. When we ordered carpet we were shown multiple styles and "qualities" of carpet. We decided on the best quality of carpet from the samples we were shown. When the installers showed up (a day late mind you) you are required to sign off on the carpet in the truck before they install it. Fortunately we made the salesman leave us the sample carpet board when we agreed to purchase. To our surprise the carpet they were going to install was the right color but was absolutely a lesser grade/thickness of carpet. We then spent the next hour trying to speak to anyone from Empire Carpet which was a complete runaround.

We went to Lowe’s and the sales rep didn’t act like she was interested waiting on us, so we just got mad and left. I previously used Empire Today and it was great. They moved out the furniture and they put it back. They had done a good job. Recently, I had them install carpeting in the living room and the dining room. The girl come and measured the rug. I picked out the one that I thought was right and then when I got it it seemed like it was really light. I thought it had a yellow in it, but it didn't. But it’s my fault. I should’ve checked it when they brought it in, but I didn’t. I would have liked the darker color, but that’s fine.

I am a repeat Empire Today customer. My first time was fabulous so I thought I would try them again. This time around, I had carpet installed in my bedroom and my game room downstairs. I paid them when they were done. When I walked in my bedroom, I saw that all the carpet around my radiator was standing up and was not cut properly, and there were spaces in between. The carpet itself is nice, but its installation was not. The younger installer was who did my bedroom. He tried, but I don’t think he was experienced enough to do the radiators. But, the older gentleman who came seemed to know what he was doing and I liked him.

We had little floor issues and I had Empire Today installed a carpet and LBT flooring for us. I really liked the excellent customer service of everyone at Empire which I can’t find these days. Anybody I dealt with was just outstanding and they worked it out well. We’re very happy with the flooring’s quality. Everything was very satisfying to me and I’ll definitely do business again.

We looked at a lot of other brands and Empire Today's package deal seemed like a good value. Our saleslady was really nice so we looked at all her samples, talked it over, thought it was a good deal, and went with it. We got our contract immediately but it took a long time for us to complete the installation. She contacted us again to redo the contract because it has expired. We got the flooring, carpet and linoleum. We had the engineered hardwood installed in two rooms, and they did a good job. I like all the features of the flooring. It seems sturdy that it'll probably last for a long time. The color is also pretty. It's really hard to clean though, but I like the hardwood.

I had Empire Today install new flooring in my upstairs apartment. Two rooms with carpet, and two rooms with laminate. Unfortunately it is company policy that you pay before work is started. The laminate installers did not have enough material to finish job, and will have to return. I have scheduled for the job to be finished 4 times, and the installers have failed to show up all 4 times. I've spoken to two different managers, who are very apologetic and seem sincere, yet the job is still not finished. My wife or myself have missed 4 days of work so we could be here when installers come to work. Even with supposed 1/2 price deals, this job has become immensely expensive because of lost work. Please shop around and find a reputable company that will let you pay after work is complete and you are satisfied.

I am a repeat customer with Empire however in the past I was classified as a consumer and only paid a deposit for the carpet with a balance due when it was installed. This time I used them for my rental property where I am classified as a commercial customer and was required to pay them 100% in full at the time of order. Since I paid 100% upfront they have no sense of urgency to install the carpet and I have been waiting for over a month now to get the carpet installed and they have a ton of reasons why they are not able to install from the scheduling was inaccurate in their computer to the carpet did not show up on their truck and so on. I have tried to call the main office several times and no one there will answer the phone or call me back, I only reach subcontracted call center employees that have nothing to do with the company directly.

Empire Today was offering half off but then when they got here, I found out that the half-off only applied to their cheap, junky stuff. If we wanted the good quality product, we would have to pay full price, and that really angered me. The sales rep gave me a quote of $4500 and I said it was way too much and because I said no, he cut the price in half so we had the half deal in the end. I had rugs and the padding for two bedrooms and four big rooms, and it is beautiful. The contractors were efficient and did a good job. The one thing I didn't understand though is how to get the warranty.

Empire Today installed laminate flooring throughout the upstairs hallway and the entire lower level, except the bathroom. The style of it was nice and the color was to our liking. We’ve had previous experience with them and many other purchases, so we decided to go with them. It’s been convenient and they’ve got great pricing. But I’m having an issue with the flooring right now, there’s likely a defect in it. I’ve spoken to Empire and we’re dealing with that. I’m not sure I would continue to do business with them because of this issue.

We liked that Empire Today does financing for a year without interest, so we used them initially when we had our house. They did good work for us, so we continued to use them. Recently, we had them install laminate flooring. We called the sales reps and had them come out, and we liked the price and what we saw. Compared to other brands, the cost was excellent. We had empire go ahead with the installation and we were very happy with it. The quality of the product that we got was good and we liked it. We will recommend Empire and use them again.

I had Empire Today installed some carpeting in our living room and the stairwells. I went to one other place and in terms of the cost in relation to quality, Empire was a much better deal. The carpet’s color was good and it was similar to what we looked at the other place but the quality was a little better too with Empire. The guy who came out and the installers did a great job. It was a very easy and affordable experience.

Empire Today installed the carpet in the living room and some laminate flooring in the kitchen and dining room area. I've used them before and I like the quality of their work. However, I have a couple of small dogs and one of them peed in one place on the floor. My wife was away and I didn’t catch it. It sat there for a day or two before I figured it out and when I found it, the laminate flooring where the spot was had already curled up at the very top of the design.

I had Empire Today install carpets and carpet pads in my bedroom and bedroom closet. At first, I went to Carpet Giant, but I thought they were high. I then called Empire, and they came and did a bigger section of the house. Then, I had them come back and do another bedroom and the master bedroom closet. They took half an hour to finish. Finally, I had them come to do the carpet in the last bedroom, which didn't go as well as the first two.

Empire Today installed some stuff in my house before. I needed to put new carpet in our bedroom so I had them install it. My wife wanted the color and the carpet was fine. They did what they were supposed to do.

Empire was recommended to us and they had the ability to do the installation the next day so we have them put in a carpet for us. Their sales rep was great and made us feel very comfortable and confident in our purchase. Their installers were kind and on time. They removed the carpet and installed a new one. They were here all day and worked really hard. We’re very happy with the flooring’s overall quality. And in terms of the cost in relation to its quality, it was right on the line and we felt that we were getting a good deal.

I had my bedroom installed with hardwood floor. It's everything that I expected it to be and I'm very happy with it. The people who did the installation were very meticulous and did a really workmanlike job. It looks great and they made sure that everything was just perfect. However, I have a billing issue with them. I was double billed. I talked to customer service, they had me talk to Synchrony Bank. Synchrony told me to talk to customer service. I went back and forth a couple of times. Customer service said they couldn't help me and it was a Synchrony issue. Synchrony Bank finally said, "It's an Empire issue. If they don't get it resolved by the next billing, you can refute the bill." It's pretty clear that I was billed twice, it's on the statement and I'm assuming that Empire did the billing. So I paid my bill. I'm waiting to get the next bill to see if anything has been corrected. They have got to get this squared out. It's just crazy.

I had Empire Today install linoleum that looks like wood in the bedroom. It looks very nice and I like it. The guys who installed it were able to do it in one day. I was very happy with the job.

I recently had Empire Today install carpeting in three rooms. I had used them before and they stuck out in my mind, and my previous purchase was delivered the next day. The salesperson who came was very professional and nice. This time, though, there was a two-week delay because the carpet had to be ordered and it wasn't delivered until August 1st. But I’m used to things happening. The delay didn’t bother me at first because I had to clear three rooms of things that would interfere with the installers putting the carpet down. The installers would move the furniture pieces, but everything on them needed to be boxed up. So, Empire gave me time to send their people over here to box things up and get them out of the way. They were nice and did a good job of moving the furniture. But after that was done, the carpet wasn't delivered till after another week or so. I’ll be 87 next month, so I’m used to things happening.

I recently had the hardwood flooring installed by Empire Today in our home. I had wanted to do that for a while and it was a good time to do it then. I've used their flooring in the past and I liked the way that they handled people and respected the customer. The salesperson that I spoke with was good. The flooring has been installed in our home and everything has worked out well. We had some problems with some of the items showing up on time, but the installation of the flooring came out to be as well as I could expect it.

We trusted Empire Today. They were better and less expensive than other companies and we liked the people that we talked to. I got them to do carpeting and flooring done in my kitchen, bedrooms, and bathrooms. I liked the vinyl flooring designs and their carpet is definitely better than the other companies. The products I got has gone beyond my expectations. Empire Today did an excellent job.

I had carpet done by Empire in my home and I like the quality of the material of the product. It has a soft material and it met my expectations. I like the price too. The quality of work done was great and if I had to do it all over again, I’d do it again.

I liked that I could finance my purchase from Empire Today because I didn't have the actual amount on hand to pay for it. My salesperson was excellent. He explained everything that I needed to know to me. They installed carpeting in the upstairs area and the stairs, and though the people who installed the carpet didn't speak much English, everything was pretty good. I'm very satisfied. I like the color and the quality of the carpet. I just need them to come back because the downstairs area where the last stair is, it looks a little tacky and it's coming up. It's the same issue upstairs where they had to make the carpet of the stairs meet the upstairs area.

Aside from TV commercials, one of my neighbors recently got a new carpet and suggested I should consider Empire Today. It was highly recommended that she had a good deal on the cost. Also, our first choice is always an American company before a foreign one. I'm satisfied with all the products that I got. The laminated wood flooring is beautiful. I switched up my carpet which I had in the living room and dining room. The flooring makes my room look like it's flowing better, bigger and beautiful. The wood looks like real wood but it isn't. We also had tile put in the kitchen and we had carpet put in in the family room and the stairwell going upstairs.

They offered next day installation and I scheduled it 2 weeks out. They confirmed installation the day prior to installation and I arranged for all small objects and other items to be removed from 2 bedrooms. At 7:01 am on morning of installation they called to inform me material was out of stock and to reschedule. This was unacceptable and I ask for refund of 10% down payment and cancelled installation. They have not called or contacted me. I am 78 years old and this has created a hardship on me, all I want is my down payment refunded. I have had other expenses but I consider those a learning experience. Perhaps the $340.00 down payment is part of the learning experience but that is pricey considering I live on a fixed income. They wanted balance paid prior to installation so I am fortunate it didn't cost me $3,500.

Empire Today installed carpet throughout the house and linoleum on one spot in the kitchen. The installation team was courteous, did what they're supposed to do and cleaned up after themselves. I'm satisfied with the carpet although we were a bit late on the carpet being installed. They said that they had to order the carpet and them not being able to put in the day they were supposed to, that can happen anywhere. They very much met our expectations and I would definitely recommend Empire Today.

I was getting ready to update my flooring at home and looked at places like Home Depot. Empire Today was having a sale so I got them and they did a quick and decent job on the installation. The carpet seems good quality and is a lot better than what I had. The vinyl floor in the kitchen matches my cabinets. However, I have dogs and the wood floor in the dining and living room is hard to keep clean. Yet, everything worked very well and I'm happy.

I had Empire Today install carpet in two bedrooms and on the stairs of my house. My realtor called them. He knew the sales guy who came out the same day. Because I got overbooked, the sales guy tried to squeeze me in. Their service guys were able to install the carpet the next day and finish all their job within the day. I've recommended Empire Today to another friend of mine.

The carpet and tiles from Empire Today that were installed in my rental properties are a little bit more expensive compared to other brands but Empire Today is a more convenient choice. But I would most likely not use them again. I manage 50 properties and I could be doing a lot of business with them. But for some odd reason they are not structured for property management type of accounts. I have suggested having my own representative for all the work that I do and the ability to get bills and invoice but they said no. I am very dissatisfied and I will not recommend them. GIVE ME ONE REP AND BILLING CAPABILITY.

I had Empire Today install carpet in my living room and dining room. I've used Empire years ago, and I liked the product. Plus the first installation lasted for about 15 years with children and dogs. It's comfortable and I like the style of the carpet. It's expensive, but it's worth it and has met my expectations. However, this time, it took me two months to get my carpet installed, which is much too long. This is a special order though and was never in stock.

We knew somebody who was an Empire Today salesperson and we trusted her a whole lot. She helped us get the basement in our other house done so when we moved here last year, we gave her a call to see what we could do. My wife also liked Empire's carpet and I liked the price so we decided to hire them for the job. That lady was really good as far as helping us and she cut the price down a bit. I would use her again. We had a carpet installed in the family room and my wife likes the material and the color.

Empire's installation price was cheaper than the other brands I checked. I had Connect the Dots carpet installed in three bedrooms in my home. It's off-white and I like that it's stain resistant because we have pets and kids. We're really happy with it. Our experience with Empire was convenient and great. There is someone in our neighborhood who asked about our carpet, and we recommended them and gave them the card of the installers.

Empire Today has a good price and decent products. My friend referred me to them, and they installed laminate flooring in our living room and dining room. The installers were somewhat unprofessional as they were arguing back and forth, but they did a decent job.

Empire Today installed carpet in the hallway and in the living room. I dealt with them before and I liked their merchandise. They were also very friendly. A gentleman came out, put the carpet down by himself, and did an awesome job. It's a nice brand of carpet and it’s fussy. I love it. I would recommend Empire to anyone. They're good and they stand by their word. Everything was wonderful.

I am in the process of getting wood plank tile floors installed for the past two weeks. The tile guy shows when he wants to show. He also dumped grout on my neighbor's property. I still have all of my furniture over to one side of my house and they can't tell me when they will have someone available to complete this job. This company is the worst! I am in the middle of chemo treatments and I was told this would take three days to complete. I am getting nowhere in getting this project done.

I was very happy with Empire Today. I had them install a carpet throughout our rental home. Before going with Empire, I was considering other companies to buy the carpet from. But because Empire could get the job done quicker, I decided to choose them. Both the installers were great and I appreciate the good experience. The flooring’s quality was good as well. It met my expectations. I’d recommend Empire to a friend.

When the people came to put my flooring they were nice and they asked how was the work done. I just had relief two days after I got it but I didn't walk on it because I have a big extension in the back and I was at the back most of the time. But when I started to walk inside I asked myself, “What did I do?" After the upgrade the flooring makes a cracking noise when people walk on it and it's aggravating. It's just a little piece of wood like my fingernail that's in the hardwood, that they said is a hardwood and that's not what I bargained for because my $3,100 is not for that upgrade.

I checked out a couple of places but I had a good relationship with the salesman at Empire Today. He's a good guy. He's very understanding and answered my questions. He was knowledgeable about the product. I had a different estimate with Empire at first because I was doing more of my house. But I changed my plans and I just went with the new quote that I got from them. It was a good price for what got done in my living room and upstairs. I love the carpet. When I bought the house, there was already carpet in here. I didn't feel too comfortable with it because it wasn't mine. And this is mine, so I get to lie on it. It's good and soft. It was a fantastic experience with Empire Today. My mom had gotten some carpet from them before, too.

We have been looking for over a year at different companies and types of flooring to install in our home. We decided on vinyl tile because family had some installed in their home. We decided on Empire because the saleslady was very friendly. That is where the good ends. We were supposed to have a copy of the information we signed on a tablet, emailed to us never received it.

Empire Today was a little bit cheaper compared to others. Also, the other company I was talking to wouldn't be able to install the flooring in the living room and kitchen for about three, four weeks. The installers from Empire Today installed the flooring really fast and easy and finished it within a few days. I like that it's easy to clean up when the animals have accidents. It's a lot easier than trying to get accidents off of a rug. After I get everything fixed up, I simply take a floor cleaner that's got anti-bacteria and scrub the floor. I feel that it's not contaminated anymore. On the other hand, I couldn't find exactly what I wanted so I settled for a color that was a little darker. I had a good experience with them.

I have an upgraded stain-free carpet installed less than eight months in my house. I even paid for an expensive warranty for this carpet. In my hallway, stains appeared and just wiped it with hot water as instructed by their salesman. The stain was still there. I reported it to their customer service and sent an inspector who was also the one who installed the carpet. He took pictures of it and even told me that he will recommend to replace it.

The wood laminate flooring installation was probably a 3 star at most, the installers were in a big hurry to finish that they made a few mistakes. I called customer out of New Haven CT, several times. Eventually a woman got back to me via email. An appointment was set up for a Representative to come take a look at the problems, he took photographs of the areas of concern and agreed with me that the areas should be addressed. He assured me he would personally get back to me. Guess what, I'm still waiting. Angry in CT.

We looked around for flooring companies a little while but my wife had had a stroke and she couldn’t get around too well so it was nice that Empire came to the house. The salesman was a great guy too. We had laminate flooring put in the kitchen over a year ago. The laminate is easy to take care of and is really nice. A couple days ago, we had new carpeting installed in both bedrooms and in the living room. The carpet is commercial carpeting and it is glued right to the floor. My wife is in a wheelchair and she gets around better on it, plus it looks pretty good. We've had a good experience with Empire Today and I’ve already recommended them to my next-door neighbor who just bought the place.

Was contacted by a representative a week after installation and explained my disappointment. He told me I would be contacted to set a time for someone to come to the house to see the problem. I have yet to hear from anyone. Situation is carpet weave on top steps runs side to side. Carpet weave on steps from bottom to that step runs up and down. Suggested to the person who called that sales person not tell a customer that installers will move large items. They are definitely not movers and are concerned only with getting the carpet installed. Had I know the installers were so limited in care, I would have hired individuals to move items prior to their arrival. I am not happy with the piece where carpet ends and tile begins. Looks to have been pounded/hammered-not smooth.

We have an older house, and we wanted to replace the carpet. We considered several brands but the timeframe Empire had to get it done was a lot faster so we went with them. Most companies gave us two to four weeks, but Empire's was within three days. I wanted the carpet in before we moved in. We chose stain-resistant carpets to be installed up the stairs and all upstairs by Empire Today. We liked the color for the décor plus some of it is speckled. With kids, it hides the stains a little. Everything that got done was very nice.

This has been one of the hardest home improvement experiences I have ever had. First off the first order was unable to be placed down do to a unlevelled surface subfloor not a big deal. Scheduled for a new appointment for carpet first time. No one showed up at all. When I called the service management team stated that the salesmen didn't show up for any of their appointments. Rescheduled again the day of visit. Someone called to cancel and reschedule yet again. On the day of the appointment the salesmen did show up and we got ordered placed no problem was a great guy. Day of installation had to call and get previous deposit transferred from first flooring on to second installation. Not a big deal but if I wouldn't of called what would of happened to the deposit?

All parties involved, i.e.: sales associate (John), and the installers for my tile flooring and laminate flooring were all very professional, patient with questions and kind. They showed up on time and were prepared to handle the job at hand. Plus they left the job site CLEAN!!! Thank you and I love my floors.

Empire Today did a great job of selling me over priced flooring back in 2008. I knew they were overpriced and the finance options I needed and the biggest seller was and I quote "This laminate flooring is great. It can sit under 6 inches of water for 30 days before it will buckle". That was a flat out lie and the warranty does not cover leaks. Well if your product was so great, it should. My AC unit leaked and the flooring buckled, and quickly. So I get on chat, and find out not covered by warranty, and furthermore, they will not sell me the flooring direct. They have to install it.

Empire was outstanding to work with in all phases of the process. Barb who came out to show me carpet samples and quote the job made it actually enjoyable and listened to what I wanted and that I had a specific budget to work with. The guy who installed did it quickly and cleanly. This was by far the best experience I have had with carpet installation - ever!

The whole process from the consultation to the installation of the carpet to my condo was smooth. I received a great product with a great price. I have recommended Empire to family and friends. My place has a great feel and looks beautiful. Thank you for a job well done.

Compared to other companies, Empire Today is a little more expensive but they had a better schedule so we had them install stain and pet resistant carpet in the family room, the living room, the dining room and the guest room. They did the stairs too. The installer was excellent and did a great job.

Extremely satisfied with quality of carpet and installation. The appointment was met on time. The installers were very courteous and qualified. They reviewed the product and installation to make sure of satisfaction before leaving. I had a very bad experience with home depot over the same installation. If they could not complete the job they should just say so and not measure and quote.

The carpet installer arrived without enough carpet for the job. This was inconvenient as I had to take time off of work twice. There were misunderstandings as to the payment terms and required extra time with customer service and the installer. My name is not spelled correctly in your files even after I pointed this out to the sales rep. It was not a completely enjoyable experience.

I think I overpaid for my carpet. I requested a breakdown of the 50/50/50 "deal" I received, and have yet to see it. I called Empire and requested the breakdown, and they said that I needed to get it from my sales rep; which just tells me that the "deal" is different from rep-to-rep, customer-to-customer. I feel totally ripped off. There was an uneven spot on our floor that we never felt before, and instead of telling us about it, the installer installed over it.

Wood-like tile: The salesman and installation crew were very professional and they both did a great job. Install was done in 2 days. Even at half off, I thought the price was somewhat high compared to other companies but went with them anyway. Very happy with the outcome.

Pleased with the installers. Clean up and punctuality were appreciated. Felix ** was helpful with information dealing with the texture and color. Thorough information about the warranty and cancellation if warranted. Only wished that a warranty sheet was left with us.

The first installer was extremely nice and worked hard. He did make a couple of poor installation and he did not explain or answer to the fullest. This may have been a result of limited English. The man who came to correct the problems was a genius at work ability and satisfactorily answering our concerns. Thank You Empire.

The sales experience was informative, helpful and not pressured. The installation team was thorough and considerate. However, my customer service experience was horrible. When the carpet truck was "lost", the lady on the phone was very rude and inconsiderate, even when I tried explaining to her my extenuating circumstances. It took me calling the salesperson directly to get answers and to find out when my carpet installation date/time was being rescheduled to. Overall, I would use Empire again and recommend them to my friends and family, with the understanding that the customer service reps aren't very helpful. My family and I are very happy with the new floors!

Laminant Flooring - I have used Empire 3 times in the past year and they do good work. The last time was 8/24/17. The floor is great but they did not use quarter round to finish off the floor at the baseboard and it looks like it's not professionally installed.

I used this company for a second time and they did a fantastic job. The new floor is beautiful and I couldn't be happier. I already have another project in mind for them and will have them back out to do it pretty soon.

The salesman was so professional, friendly and helpful; he listened to me re: what we wanted to do and did not, thankfully, overwhelm me with too many choices. We found just what we were looking for. He scheduled us for installation within the week, we had prices, and when my husband had questions the next day, he happily came back and resolved the issue to my husband's total satisfaction. Installation of the laminate and the carpeting over two days could not have gone more smoothly: professional crews, care with the furnishings we couldn't move, speed and efficiency as well as an excellent job of cleaning up. We couldn't have been happier.

We had a great initial experience with our consultant when he came to our home to set up our install. Unfortunately, on the scheduled date of install, we got a call saying that the install team couldn't make it. We tried and tried to call back to reschedule and couldn't reach anyone and never got a callback. Finally Empire emailed us with a new install date that they chose and we had to scramble with our own plans/schedules to comply. The install team arrived this time and did a great job. So the end result was great but getting there was definitely frustrating.

After a couple of no shows by the initial salesperson everything was fantastic. The salesman was very helpful showed us lots of samples and combinations for our floors. The installers were great. The hardwood installers lead by Vladimir did such an outstanding job right down to being very detailed with the final trim out of the floors. It actually looks better than the original construction did. The carpet installers were very quick and efficient and also did a great job. Overall I would use Empire again and will suggest you every time I get the chance.

It all... just worked out!!! I hope to at least 30 years of use on this purchase. It looks great and very easy to maintain. I thank you, my mom thanks you, good luck and take care. Should we decide on additional flooring in the future... you would be the first we'd give first consideration to.

My sister had a really good experience with Empire Today. When the reps came out here to sit down and talk to me, I enjoyed meeting with them, so I went ahead and had my floors installed by them. The floors they did were the ones in my bedroom, in my living room, and in my closet, and they were of the same kind of materials. The young lady that showed me the flooring was an excellent sales person and the people that put the floor in were really gracious. If I ever have to do floors again, I will surely let Empire Today do it. It’s just an excellent job they’ve done for me and I couldn’t be any happier.

A friend recommended Empire Today and I had them put in three rooms of carpet. Their cost and quality are way better than the other brands, and they were friendlier, too. They came on time, installed the carpet really quickly, and did a really great job. I like that the carpet is really soft and plush. And the warranty was really good. It exceeded my expectations overall. I would recommend them to a friend and would probably use them when it's time to replace it again.

My mother passed away and I was fixing up the house to get it sold. I had carpet installed in three bedrooms and working with Empire Today was much easier than with other companies. Their salesman came out to us, put the whole thing together and it was done very quickly. The installers called before they came and showed up when they were supposed to. Everything was done exactly as the salesman said. Empire Today exceeded my expectations.

I tried looking online and there wasn’t anything in particular that had caught my interest. I saw Empire Today’s commercial and the jingle got stuck in my head when I was listening to it. Then I had Empire Today install carpet in multiple rooms in the upstairs and the stairwell. The guys who came in were hard working and efficient. The cost and quality of the new flooring were perfect and I love it, and I recommended the company to some other people I know.

The installers never showed up on the day they said they would and we never got a call saying they wouldn't be there. When we called customer service to find out what happened they said they would compensate us for our trouble. Never happened. Install was terrible. You could see the seam. I would never recommend Empire!!!

We ordered carpet from Empire a few months ago. The sales experience was great; lots of choices, differing price points, and felt like we made a good decision. But on the install date, they showed up 2 hours late --- AND THEN WERE AT OUR HOUSE FOR NINE HOURS. They didn't leave until after 11:00 PM. The installers were clearly inexperienced and complained that they had to move furniture (which we had paid for as part of our package). Moving furniture took about 15 minutes total, by the way. Around 8:00 PM I tried calling the sales guy to say they needed to leave and come back as my kids had to go to bed. I couldn't get a hold of him so I told the installers they needed to leave by 9:00 PM. They argued with me and told me that if I didn't let them finish, they would leave the carpet unfinished and wouldn't be able to come back for at least a week. I let them stay because I had already missed a whole day of work.

The representative who was supposed to come between 5 and 7 pm well he never showed. I call to find out why and register my complaint and all I get is they cannot reach him by phone, did I want 50.00 off my order and to reschedule the appointment. I got no apology and 50.00 is not enough to compensate me for not getting an explanation as to why. I did get hung up once and spoke to a supervisor and still no results. I have told this is not the way to business and I am not happy and have lost me as a customer. You make an appointment. You show or you call or you have someone call.

I ordered some vinyl tile to replace my kitchen floor. The installer came on Sept 6, finished and left. After they left, I realized they had put the vinyl under my dishwasher so now the dishwasher door is not opening properly. Also on several spots the floor squeaks. I called on the customer service the next day, Sept 7 and complained about this. They said they would get someone to call me back to fix the issues. No one called.

I called Empire Today, got a quote and it was easy. My sales guy was great, and the installers were very pleasant and they did a good job installing the carpet and luxury vinyl plank flooring in the basement and the stairs. I like the luxury vinyl plank because it’s easy to clean. I have animals so that’s important. I absolutely love it and I’d recommend them.

I got some carpets installed by Empire Today in two rooms and in the hallway. Compared to other brands, the cost was a bit different, but overall the products were all similar. However, Empire Today was quick, easy, and professional. They offered me a six-month financing period. The two guys were also some of the best professionals I've had to work with thus far. Being able to enjoy new carpet inside the house now is great but the new flooring has met my expectations to the point where I'm going to probably use Empire Today again after I finish paying this off. In the next seven months, I'm purchasing some hardwood or laminate flooring.

We heard that Empire Today were good products and the price was reasonable. We’ve had a vinyl flooring and rug from them. We’ve also carpeted the rest of the house. All of the floorings are effective, comfortable to use on bare feet and we haven’t had to do any serious cleaning on it. It was a very good experience.

Empire Today installed some flooring in our living room, hallway, and kitchen. We considered doing it ourselves but we’re not young anymore, and I liked that Empire today moved everything for us. We always wanted the wood look in the kitchen and the vinyl flooring looked like wood. We also wanted the floor to be waterproof. We had a problem in the kitchen under the cabinet that wasn’t covered when we originally made the plan. I had put gray vinyl edges kick plates under but those things needed to go because they didn’t match the wood at all. I told the installers to give me the three-quarter rounds and I’ll put something else up there after they leave. But they said no since the three-quarter rounds won’t fit and whatever I put up there is going to change the measurements slightly. My husband suggested to cut some of the planks from the floor as kick plates and then put the quarter round up. That’s exactly what they did and it looks great.

I had floors installed by Empire Today. We got several bids and theirs was the lowest. The product that we picked was nice and I like the looks of it. We’re very happy with it. I also liked the gentlemen who installed it. They were hard workers and they worked long hours. It was hot when they did the job, but they were very pleasant and they did great. One of the gentlemen, Saul, explained everything they were going to do every day and always cleaned up before they left.

My wife and I did a little shopping and we settled in with Empire Today for the installation of carpeting at home and for a rental property. It's in the basement staircase of our home and the two bedrooms in the rental property. The quality of the product certainly is everything that we wanted and expected and the quality of the installation was superb in both instances. We're satisfied with the product and I liked the feel of comfort under my foot for both location.

We went to a couple of other stores and called Empire Today to check if we can get a better deal in the installation cost. They had a better price for the installation than Home Depot. The carpet that Empire Today installed in our basement and stairs is very durable and low pile. Plus, the installer was fast and courteous.

For the quality and the cost, Empire Today was superior to the other places that I looked at. The carpet I got from them has a 15-year warranty, and better quality and price, compared to the other one, from another company, that had a 10-year warranty. I wish I could've chosen a darker color but there wasn't that color there. But I like the idea that it’s stain resistant and how well it’s treated, which most of the carpet is but I’m loving it. It brightened up my house compared to what I had in there before.

Empire Today installed laminate flooring in the hallway of our home. It was much better than what I had before and it met my expectations. Their installation team was always great. Sometimes their English isn't as good as it could be but we get through it. But the customer service rep got confused. When the installers were waiting to do the job I was quoted a certain price and somehow they had $200 more on the invoice and that wasn't right. So the installers had to stand in the driveway and wait for customer service to get their acts together before they could start working. It was delayed by about two hours but it wasn't the installer's fault. The installers are just really humble and hard working people. They're all fabulous.

Empire Today installed my carpet and I like the speed in which they could install it. They were fast and professional. They really went out of their way to make sure that I got scheduled in time for when I needed it. I like the quality of the carpet, especially the stain resistance. Empire Today is better than I expected.

I had a carpet installed in the room, the stairs, the hallway, and the study room, and wood installed in the living room, the dining room, and an office. However, I had some complaint over the woods. Some of the corners had little damages here and there. I think it was damaged when it was installed because we've seen all this stuff the next day. I called and Empire Today sent a service guy who looked at it. They were supposed to call me back but I haven't gotten a callback yet and I've been waiting on Empire for almost three weeks now. It's just a few problems though and everything else is good. I will recommend them.

Empire Today is cost effective and simple. I had padded carpeting installed in the entire upstairs and the stairways in my new house, and my wife likes it. The installers were fantastic. Some of the rooms were larger than normal and they needed to have seams in there and after the guys were finished installing, I couldn’t find the seams. It was well done and they were quick, efficient, and very polite.

I had dealt with Empire Today before so I went with them again. I had them lay green carpet in our home about a year ago. Then my son decided that he wanted to pull the green carpet out and get another color. This time, he had them install a gray carpet and he got that paid for. The installation was easy to go and I liked that they did it all in one day. The carpet we got has met my expectation. I like that it is stain resistant and easy to clean. I would definitely recommend Empire Today. They’re great and easy to work with. In addition, I’m really impressed with the price which I thought would be higher, but it was fair.

The problem with my laminate flooring was fixed on 10/3/17, with the exception on 3 bolts that were not screwed back on to my railing. My husband ended up putting them back himself, it would have been nice if the empire guys had done it after installing the laminate floor. I am happy my floors are fixed, it took longer than what I expected and a lot more of my follow-up it would be nice that Empire follows up with their customers more instead of relying on their contractors feed back. They do have very friendly contractors, Carlos was very helpful and respectful.

I will make this short and sweet just like Carlos's and his crew made our flooring installation. Great price. Arrived when agreed. Fast work and clean up after themselves. They even puttied the finishing nail heads around the baseboard. Perfect job, entire house and two bathrooms finished in one day. AMAZING!

Beware, your experience is going to largely depend on who you end up dealing with. We had someone come out and give us an estimate, which was much higher than we expected based on Empire's advertising. When we asked why it was so expensive, we were told that it was because it involved stairways and the shape of the space, and there was no way to do it cheaper. Made the mistake of believing him, and went ahead with the job.

I had carpet installed by Empire Today in the front room, bedroom, master bath, and hallway. The cost of the products from other flooring companies was ridiculous unlike Empire Today's. The color of the carpet is what I like most because all of our furniture are art and everything stands out on that carpet. Also, the lady that came out was really nice. However when I had questions, one of the Mexican guys who came didn't speak English and one of them spoke little English and I don't speak Spanish. I had to call them back because where they put the carpet towards the end of the kitchen started coming up since they tried to tuck the carpet under my slate. But they came back out, put a strip down and it's been all right. Overall, my experience with Empire Today was very good. My wife and I are happy with the carpet. We liked it and have recommended them.

I like the carpeting installed throughout the living area and the bedrooms by Empire Today. It was wonderful and very nice for the vacuum to walk on. Another thing we liked about Empire Today is that they were here on the day they set. It was wonderful because we had gone with another company before and we had to wait six weeks to get the carpeting in. The workmen from Empire Today were very courteous and swift too. I couldn't believe they got in and out here in just a couple of hours. They were very good.

We had Empire install carpet throughout the whole house as their price and quality were the best. We had them install carpet throughout the whole house and I like the carpet. It was good. Plus I love the installers. They were efficient. I tried to offer them things to eat but they were all super focused. They told me it was going to be two days but they got it done in one day and they helped me move stuff.

Empire Today installed laminate floors in the great room, a part of the hallway and in my bedroom. When I called Empire Today, they were very courteous. A lady came right out and was nice. She took the time to show me a few things to choose from and helped me choose the right one. The installers were nice as well. They were late getting here but they called and said they were coming out of Orlando and they had to get this together. When they got here, they did what they were supposed to do and they were good. The laminate flooring is easy to keep clean. However, when I dropped something on it, I can see it right away. That’s what I couldn’t get over with. My grandbaby likes to walk barefooted and when she came out of the bathroom, her feet were wet and I could see right where she stepped at. Other than that, the flooring is nice.

It was very easy and simple to work with Empire Today. I got laminate and tile flooring from them and these were installed on my stairs, landing, and hallway in our home. I considered installing the flooring myself but I realized it was too hard. So, I decided to go with Empire Today. Besides, I've used them before in the past and I was happy with their services. The salesman and the people who put the flooring were great. The flooring dresses up our house and it looks cleaner compared to the carpet on the stairs. It makes the house look nice too. My wife is happy because she likes the flooring.

On August 30, 2017 we had carpet laid in our home and it was paid in full when job was complete with check ** dated 8/30/17. The installer called the transaction in on his cell phone for the full amount and left. Everything was good, we were happy with the carpet and payment being made. He did his transaction electronically and returned the check to us saying he didn't need it, it was already handled and paid for on his phone.

I had carpet installed by Empire Today in two locations. Empire was a little more expensive than other brands I considered but they came down when I asked if they would match the price. Also, they can get the job done very quickly. Everybody was very competent and they knew their job. The salesperson was excellent and flexible. Then the installers came out on my timeline that is longer than theirs, did the work, and were very nice. It was a clean experience. But one lowlight was that the carpet installed in one place was not the right color because it was lighter than what I had initially got. They also didn’t install on two stairwells but they came back straight away and did those. Overall, Empire is reliable and the experience was easy.

I used Empire Today before and now had them install some carpet in three bedrooms, in the den, living room and master closet of my house. I like the thickness of the flooring and the installers were nice guys. I understand that the rolls were heavy but the installers need to be a little more careful. They came in and dropped those rolls. The backing of that big roll gets slammed up against my wall and hits my paint so when they left I had to go and retouch the paint. But other than that everything else was fine.

This is the second time I've used Empire Today. I was extremely pleased with their professionalism and the quality of their workmanship on the vinyl laminate in my first home and when I moved I decided I had to have this in my new home. We put the vinyl in our child’s room because we have a special needs child and there were bathroom issues. It's for easy cleanup. I'd love to hardwood flooring but it's cost prohibiting. Nevertheless, everything is fabulous and I'll recommend Empire Today.

I had my carpet installed by Empire Today. They were able to match the price of the other companies and they were able to install it much sooner. I love the color of my carpet and the installation went well except there is a seam where it meets from our bedroom door to the hallway and it is very noticeable. Overall, Empire has met my expectations and they have been excellent.

Never followed up and disrespectful manager - Empire Today has failed me and my family. We did not receive the level of service from the managers or customer service reps. Everyone dropped the ball. We were never called back by a manager. My floors were measured wrong, twice, delaying the process further. I received my Carpet install but not my laminate. No one ever came, called or seemed to care.

Empire worked for us before and we were happy with them. Then we had them do a hardwood floor but they couldn't install it the way it was designed. It's something that the salesman missed. He miscalculated and as a result, we had to change our plans. What happened was he needed to do a room up and he didn't know that we got a circular stairway at the end of the room. Four or five feet of that has got metal underneath where they couldn't put the flooring. They had to put a piece of carpeting down where that was instead of wooden floor in the entire room but it was all okay. I got an extra charge on it, though and I'm upset about the extra 200 bucks that I had to pay which they didn’t even offer any explanation for.

We had the living room, dining room, and kitchen installed with laminated wood 2 weeks ago by Empire Today. We looked at Lowe's and Empire Today was better in terms of cost and quality. It was a better fit. I like my whole flooring. Before we had the dark wood in the kitchen, had carpet in the living room and we had hardwood in the entrance. It was just a mix-match. Everything matches now. Empire's workers were fantastic. My new flooring has met my expectations. It was really good. My friend had seen what they did here and she's having her entire house done tomorrow. She's having three bedrooms, the living room, kitchen, bathrooms, everything done tomorrow.

Empire Today installed carpets in two bedrooms and a closet in my home. The carpet is a little different but similar to what we had before. The installers suddenly left without putting back the little piece of wood that separates the carpet and the hardwood floor. They also had to remove the nails to lift it out and it cracked a little bit. But they put it back in so it's not noticeable and it looks fine. The carpet looks nice. They put it in really tight and we're satisfied with it.

We had Empire Today install carpeting on three bedrooms, two hallways, and two stairways. They went above and beyond our expectations. The gentleman who came out with the product and showed us everything was incredibly amazing. Our experience was amazingly fantastic and we called our friend the other night and they also got an appointment with Empire Today.

These guys are horrific! I scheduled an appointment for an afternoon, took time off of work to be home and they never showed. When I called to find out what happened, I was told the representative had to go pick up his kids, so they asked me to reschedule for the next day. I understand this stuff happens so we rescheduled and I took yet more time off of work. Yet again, no one showed up for the appointment and they also were not answering their phone! I called the corporate office to tell them what happened. They gave me a story and apologized over and over and asked me to reschedule for an evening a few days later. So shame on me but I actually rescheduled for a third time... Can you guess, no one showed up AGAIN! No call just never showed. I called and as you can imagine they asked me to reschedule for a 4th time! NO THANK YOU!

Recently, we had carpet installed in the living room, the dining room, and a bedroom on the first floor, and then upstairs in the hallway and two bedrooms. This was the fourth time we've used Empire Today and we've been satisfied. I usually catch them when they're running one of their sales and we've always had carpet, although one time we had tile or stone type floor.

Empire Today installed my floors and everything went well. I like the dark colors of my floors and it has met my expectations. The salesman was very good and the installation team cleaned up after themselves. They did a fabulous job and I'll recommend them to a friend.

I’ve had carpets by Empire for 3 times in the past and with those previous experiences, I had them install another one in the family room. It was very quick so that was nice. It was a great experience.

We had Empire do our house flooring when we built it and we were happy with it then, so we kept using them. We hired them again when we had a flood in our basement. Our carpet was fine, but the padding was soaked. So we ripped out our padding, dried our carpet and we had Empire install the padding and put the carpet back down. We also had them put some flooring in our bathroom.

I had Empire Today install some carpet at my home. The installation was good but they cut my telephone line and now I can't get a phone line. It's an emergency line if my mom ever needs help. I have to go now to a neighbor's house if I need to call her. The phone company came out here and told me it cannot be fixed unless you rip out all the carpet and find out where the problem is. I told Empire about it and they said, "Send us a bill and let us know." We're talking about 1,500 square feet upstairs they have to pull out and I don't have time. I'm not going to go through all the hassle.

On 8/28/2017 had a salesman out to the house to give us a quote on tile floor. We decided on the tile and gave them a deposit of half of the cost of the job. We set a date for install on 9/11/2017. Hurricane Irma happened so they canceled for the 11th. Ok I understand and rescheduled for the next day. The installers came out to the house and after an hour of being at the house said they could not do the job because the floors are too unlevel and told me I needed to get a contractor out to level the floors before they would put down the tile.

The vendor that did my carpet was awesome. They rearranged furniture in my family room and my bedroom, I absolutely loved what they did! My bedroom is a sanctuary! I really enjoyed the experience. After 20 years it's like having a new house. Thank you.

We had Empire Today install wood flooring in one room and it met our expectations. I had another person give me a bid but Empire Today’s bid was lower. We also replaced an old carpet which made it a nice new floor. The installers were really good but the people in the office were hard to follow sometimes.

I had carpeting installed at my home. It’s for the stairway, three good-sized upstairs bedroom and big hallway. The Empire salesman did a wonderful job and he nailed it. He highly recommended an installer who came in and did a wonderful job as well. He was even gracious. Overall, the Empire's product quality is good and I'm happy about the carpeting.

We had Empire Today install carpeting in our newly bought home. They worked on our living room, master bedroom, second bedroom, and hallway. We also looked at Lowes but we weren't comfortable with the answers they gave us. Lowe’s was also going to be a little bit more expensive while Empire had the half-price sale going on. My fiancée also mentioned that one of her family members used Empire and was very happy with it so we went ahead and called Empire.

I was looking for a carpet and flooring for the hallway and I got an estimate from Lowe’s where I live and it was a little higher than we anticipated. The lady I work with told me to give Empire Today a call. The cost was about $700 cheaper than Lowe’s and the selection was good that I didn’t have a problem picking out anything I needed. The gentleman that came out did an excellent job explaining everything. I didn’t have any qualms with the work they’ve tried to do, it’s just it didn’t go as smooth as we thought it would.

We decided to go with Empire to install laminate flooring throughout our house, and the entire experience has been a nightmare! We were told they would be sending a crew out (not knowing that they use subcontractors). Well one guy showed up claiming he just had to fire his partner so it was just going to be him, after the 2nd day we knew something was not right. The floor was very very soft in a few spots. We called to ask about it and we're told over and over again that that was normal for laminate. Not knowing a whole lot about laminate we trusted his word. The day after he had finished we noticed a crack in the one floor board, frustrated we decided to call Empire. After finally a WEEK of calling and leaving voicemails we got a call back that they would be sending someone out to look at the floor. They sent out a different crew of guys who told us how horrible our floors were.

Our experience with Empire has been horrible! Salesman stated furniture moving was included. When installers arrived they refused to move any furniture. I called and cancelled the transaction based on the salesman misrepresented services. The lady said my deposit would be refunded within 7-10 business days. It's been a month and I had to call them again for my deposit back! They are the worst company I've ever had the displeasure of dealing with. Unprofessional and dishonest! Buyer beware!!!

We have had our carpet in our home for seven months. The carpet is already showing wear/breakdown. Empire Today came out inspected and their inspector told us that yes the carpet is wearing down. It's not holding its retention and the carpet fibers are untwisting. Empire then stated they had to send another inspector out to inspect, this inspector was supposed to be a third-party inspector. He also sided with us and said he would do everything he could in his report to help get this problem resolved. According to Empire that inspector said that it was normal wear and tear and that there wasn't anything wrong with the carpet. We were sold carpet that was supposed to be able to handle high traffic, we also purchased an upgraded pad.

I lost my significant other in July and there were things that I needed to do to the home that Joe didn't do. The package deal that Empire Today offered made me decide to go with them. Empire Today installed carpet and blinds in all three of my bedrooms and installed blinds in the kitchen as well. I was also going to get laminate flooring from them but I got a phone call telling me that they were out of stock and they would send somebody over to change it. I was disappointed about that.

Empire Today did a great job installing vinyl flooring from my kitchen to my washroom. They do monthly payments, so I decided to go with them, and I enjoyed what they did. I also like the guys who came to my house and installed everything. When I need it again, I want to call those same men back. My new floor has met my expectations. The vinyl is easy to clean plus the design would match my cabinets and walls.

Empire Today did the carpeting for two bedrooms, the library and the staircase at our home that we only occupy part time. We went with Empire mostly because of the convenience of having the sales rep come to the property and meet us there so we could get an idea of how it would look in the home. We had shopped a little bit prior to that and we knew what we wanted basically. The salesman, Jeff, was very personable and was eventually able to give us a price that we were comfortable with. It came very close to matching a quote we had from other company. We also liked the color of the carpet.

I had carpet installed in the basement and it’s pretty good quality. The installers came and they did the whole basement. It didn’t take them time and they were done. They were very good at it and very polite. And I told them that I wanted the leftover and they rolled it up for me and I put it in the garage. Everybody went their ways and everybody was happy. My wife was happy, that’s what counts and I’d recommend them to anybody.

I had Empire Today install a carpet in my basement. I initially considered other brands, but I had been in business with Empire before so I felt more comfortable with them. I got a better deal with them as well. The sales rep was really nice. He came with the samples and let me choose. In the end, I chose the Short Nap Berber-type carpet. I originally had an appointment scheduled for installation, and I waited and waited, and then started calling but nobody answered. Then I received a call at around 11 telling me that they won’t be able to keep my appointment because one of their trucks had gotten into an accident. I was really upset about it because time is precious and Saturdays are the only time I have to take care of my business and spend time with my family. So, I told them that I should be compensated, or at least get a deduction from the carpet cost. All they could do is give me a $50 refund. My total bill was supposed to be 925 instead of 975.

We made the install date in June for the flooring and carpet to both be installed on 8/5th. We were phoned the day before that the flooring could not be installed and we needed to make a different appointment. The explanation we were giving was that they didn't have an installer available. After several phone calls on 8/4 a call we finally returned the morning in 8/05. The woman said there was no way that our flooring could be installed and then preceded to say it was our fault because they offered appointments (all during the week) and we would only take a weekend appointment.