Empire Today Reviews

We had our basement carpeting done by Empire Today. We also had them last year and we like their quick service.

A sale rep named Bruce came to my house on 5/14. I will leave out last names and numbers but have them if needed. I choose flooring for my whole house. He goes on to tell me that my total was $18,000 but 1/2 price he could do it for 9k. I said that is a joke, Rite Rug gave me a quote of $6500 not 1/2 price. Bruce goes on to tell me that he is told to start high and some people pay it but he will call to get approval for a lower price. We settled on $6122. I was told I had to pay "In Full" for that price, hesitant, I did. The flooring was going to be laid on 5/28. I had not heard anything from anyone after payment. I called on 5/27 to confirm. I received a confirmation email confirming my install for the 28th. About 10 am the 28th I called because I had not heard from anyone and was told if I did not hear from anyone by noon to call back. About 11:30 I received a call being told no one was going to show up and they needed to reschedule.

My wife and I ordered carpet to be installed today, June 6, a Monday. To prepare for installation, we both took the day off and emptied pretty much our entire home. Expecting the installers to arrive, or at least call, we heard nothing. So being the proactive guy I am, I called the company, and was told someone would call me back shortly. Soon after, they did, and also informed me that the carpet did not come in to their warehouse and would not be installed today. I asked if there was anything at all that could be done, and told them that my home was pretty much sitting in my driveway in preparation for the installation.

Ordered three rooms of carpet on 5/21/16. On 5/28/16 the installers arrive at my home with two rooms of carpet and refused to install, stating that they can only install the complete sale of three rooms. On 6/4/16 the installers arrived with one room of carpet stating that the carpet for the other two rooms were not given to them. We had no success contacting anyone from Empire, received no return calls. We prepaid for three rooms and after three weeks we have no carpet. Empire knows how to take your money, but in regards to customer service they completely dropped the ball. No regards for the customer. DO NOT use this company. We are still waiting for a call from Empire, still waiting for our carpet.

I had vinyl floor installed in the living room and dining room. I couldn't get what I really wanted because I had a flaw in the floor and would have to take up that area, but I didn't want to go through that so I went with the vinyl flooring. It looks like wood and I like it a lot. Everybody who came in my house and saw the floor said they liked it too.

Last summer we had our kitchen floors done by Empire Today and they look quite nice. We recently got a new dishwasher and realized that they had not replaced the floor under the dishwasher and now there was not only a gap, but a shard of old, broken tile sticking out. I called Empire and at first they were going to charge me for putting the flooring under the dishwasher, but after explaining that it was just as mobile as the the fridge and stove and I had paid for the entire kitchen, they finally agreed to fix the error at no extra cost. I made an appointment and asked if I needed to have anything done prior to the arrival of the flooring. They assured me that I didn't. The gentleman arrived and said he couldn't do anything until they super shut the water off, so would come back at a later date. I made another appointment with an arrival window of 9:00am-6:00pm.

I had Empire Today install carpet in the bedroom, living room, and hallway of my house. I like the color of the carpet, and it is soft too. I also like Empire's price, which I got down to a reasonable cost. Everything went well.

I can't stand carpet anymore. I'm allergic so I had to get rid of it and got a laminated flooring from Empire Today. It was installed at home in the two rooms and I'm very pleased with it. It's also hassle-free and very nice to work with Empire Today.

I had carpet put down by Empire Today in three rooms in my home. I liked their salesperson and I would definitely recommend them to a friend.

We're going to sell the house and put it on the market and so we had some vinyl installed in the entryway and then new carpeting throughout the rest of our house. Lowe's had a special ad but we decided to go with Empire Today because they gave me the options so I could see what would work best for the property. The cost was great, and the quality and the people who installed everything were very good. I didn't realize that the stairs had a definition until we put the new carpeting in it. The carpet is very nice, cushy and clean-looking. It's really great. I've recommended Empire Today to people.

I was comparing prices for my project and the only reason I hired Empire Today is because the sales rep assured me that if anything goes wrong Empire will make sure that they FIX it. Even if it is a wood color that I didn't like. I had my floor installed a couple of months back. I was told that they only work weekdays and the project will take 6-7 hrs.

I shopped around, and Empire Today's flooring has better quality at a better price, so I had them install the carpet in the basement of our home. My salesperson got me a really good price for it and I like the color and texture of our flooring.

The salesman Brandon ** was really polite but we told him to wait so we can sleep on it and he was really consistent that if we didn't sign that day we couldn't get the sale that was only available that day and because it was the end of the week we believed him, but we noticed that there didn't seem to be any discount add to our ending bill. Our nightmare started the next day, my husband told me that the price of the hardwood floors was strangely high, we began calling Empire Today so we could get a statement so we could figure out exactly what we were paying for each square foot, material and labor. We went back and forth with calls with the company but since March we haven't resolved anything.

I chose Empire Today because of the price, financing, and their product. Hardwood floors were installed in our living room, dining room, and hallway. I had carpet on the steps and I was surprised that the installer didn’t leave me little fragments to make a little kind of rug. But that's nothing. He cleaned up real good.

I had the wood flooring in my family room, hallway and office room done by Empire Today. I had the flooring before but had water damage so I just redid it. I had it in a darker color, and I really like it. My salesman was a very wonderful, accommodating young man and the gentleman that laid it was great too.

Because of convenience, we had Empire Today install laminate flooring in the hallway and the living room of our home. I like the durability of our flooring. The Empire salesperson did a really good job. The guys that came in and did the flooring did an excellent job. They also cleaned up after themselves. I would definitely recommend the installers.

I have bought from Empire in my prior home and it was an ok experience. This new home needed carpet and the sales person in my home was good. I placed order and I then needed insurance papers from Empire for my homeowners assn. This was a nightmare to obtain and I still don't have it. I pushed back delivery every week for 3 weeks and finally I decided to set install for Tuesday after Memorial Day. I called and reconfirmed my appt Friday before the long weekend. I moved almost my entire house either outside or into my kitchen dining room or bathrooms. 3 kids sleeping on floors with no toys since Sunday night.

I already had a deal with Empire Today before so I had them again to install carpeting in my bedroom. The quality of their products and their colors appeal to me. Their installers were professional too. I would recommend them.

I just had Empire do some work for me, for the first time, and I thought others might be interested in knowing why I am so unhappy and could never in good conscious refer you to any of my family or friends. My wife and I have used Express Flooring on 4 previous projects with good success, no issues, no problem. Projects started on time and finished on time. When it came time to install hardware flooring on our stairway and upstairs hall and carpet three bedrooms including the master bedroom we thought we would get Empire involved for some comparison pricing because it was a good sized job. Empire provided us with a good quote and the Empire Sales Rep matched Express Flooring's price plus $100.00. We decided to select Empire, we were happy with the sales rep and he assured us, of course, that we would be happy.

There are areas of the floor that are bubbled up and I see nails popping about to pop through. I was told that the floor was scratch resistant and it is not. I want my floor fixed.

I tried to have new carpet installed by Empire. I was told that my installation would take place on 31 May 2016 and that the installers would come at 0800. The installers didn't show up until around 1200 and demanded payment prior to installing. I tried calling Empire, and after a 20-minute wait, the individual that answered hung up on me before I could even speak. I called again, and after another 20 minute wait, I asked for a manager, and I was told that they were all in a meeting. I was a bit rude since I felt that it was impossible that a supervisor or manager wasn't available, and the associate hung up on me. Again, I called back and finally talked to a manager that confirmed my suspicion that I was lied to and that managers were present.

I’m very satisfied with Empire Today's product. I had them install our indoor carpeting, and also in the stairway and upstairs hallway in our home. The workers were very professional, and they did an excellent job.

I saw Empire Today commercials and they had Berber carpeting that I had them install in our family room, living room, and hall. So far, it has met my expectations.

I purchased vinyl flooring from Empire Today to replace the one that was also bought from them. I had it installed in my kitchen and hall. I like the way the new flooring looks and the fact that if the dishwasher leaks, the flooring won't get ruined.

We went to Home Depot and went through several flooring things. The best price came from Empire Today. We purchased the living room carpeting first and they installed it where we couldn’t see the seam. It was a quality job, otherwise, we wouldn’t have went any further. We had them also do the kitchen floor with Armstrong Tile. The people who did the carpet and the floor were very professional and didn’t take breaks. They got the floor in for us. However, I had one tile that developed a blister. Empire Today came back out within a couple of days. They took that particular tile up and used one of the spares. They took the other one back because they want Armstrong to be able to find out what the heck happened to it. I have recommended Empire Today.

We've tried other companies before and so I called Empire Today and they seemed to be a decent, reliable company. The salesman was nice. We compared flooring and Empire's price was good so we went with them. The guys that put the flooring in were very thorough and nice. They made sure the floor was perfectly level and that the flooring was done correctly. They were very clean and cleaned up all their mess. I like that the flooring has different colors of light and dark. I've recommended Empire Today to other people.

The salesperson was great. My issue came when installers showed up. They were late, loud & very unprofessional. Took them 3 days to do kitchen floor & still was not completed. I called and complained & emailed with a complaint. They assured me that install would be completed that day. Installer here until 11 pm & still not done. Said he would be back Tuesday to finish. He didn't call nor did he show up. I called Empire & they said they would call me in 10 minutes. It is now 2 hrs later & no call back. I spent close to $12,000 for my flooring & still install is shoddy & not finished. Contacting BBB & my lawyer next. DO NOT USE THIS COMPANY. THEY OUTSOURCE THE INSTALL TO SUB-CONTRACTORS & ARE HORRIBLE. If I had known they subcontracted their install work, I would have bought materials on my own from a different company & hired my own installers.

I just want to say Empire has very bad customer service. Three time I tried to make a appointment to get my floors done and every time the guy is very mean, does not listen to me and talks over me and he canceled my appointment. I was gonna spend at least 10 grand with them. They just lost my service and many more to come because I will make sure I leave bad reviews everywhere!!! Good luck to everyone!

They came out and did the service after a few days. There was a mix up on the cost but after the technician called to verify, it straightened out. The work was done quickly and nice. I just wish that they are more responsible and keep the customers updated all the time.

We had Empire Today install carpet in our bedroom. It has met our expectations, and I'd recommend it.

The worst customer service I had to deal with from the sales person to the representatives on the phone. The sales person contacted us the day of the installation telling us that they do not have the wood in stock after almost one month from the original meeting. Also he did not care that we had to take the day off from work, and did not apologize. He cared more about his sale than his customers. His name was Jaime. And when calling the customer service reps they all had attitude and said that a person will contact us back with our concerns and never did. I think me and my husband had to call them at least 20 times. If you are able to not have to deal with them, I would not recommend them to anyone. If you have issues they will not be resolved. The only person that was A+ was the installer John.

We had laminate flooring installed in our bedrooms by Empire Today. I like the style and so far the flooring has met my expectations.

OK we were told that we were getting professional installation. I think not. We had an engineered linoleum tile installed in 2 bathrooms. The installers said they were not allowed to remove the toilets and wanted my wife to remove them. She had to show them where it said that they would remove and reinstall the toilets. They did break a water line in the process but their customer service did cover that.

I got new carpet and wood flooring. Fantastic coordination between sales and the teams that did the work. Fantastic.

We had referrals to check with Empire and they beat all the quotes that we had so we went with them. They recently installed carpet in the whole house of some rental property that I owned. They did it in the family room, three bedrooms and hallways. Everything was good and our salesman was super nice.

I ordered blinds for my home and they were installed days later than scheduled. (I took the day off from work for the original installation date.) The customer service rep said they were going to deduct $75 from the price for the inconvenience. (Never been credited as promised.) After the first installation, one of the blinds was like 2" too short. They returned weeks later to replace the blind but when they did this, it was off. It did not line up with the other 2. These windows are high rise windows and are side by side. So the alignment is crucial for the aesthetics of the space. The installer took photos and called the installation incomplete. It's been at least one month since this installation and I've received no calls with the replacement of this blind. I wish someone would call me about this.

The reason for the abysmal rating mainly stems from the company's return policy. When we 1st dealt with Empire, the sales rep was very professional and courteous (even sending a message that he would be a few minutes late). When I requested the most reasonable option, I was aghast by the initial quote and he managed to give me his best price after some negotiation. This deal required a 1/4 deposit which I paid via credit card. After some comparison shopping later that day, Empire's best offer was approx. 3-4 times as much so I proceeded to cancel the order the following business day (well within their 3 business day cancellation period).

We had carpeting done by Empire in our living room. We liked the way the salesman handled it for the most part. The cost is a little bit less compared to other companies. Moreover, the people who installed the carpet were really nice. It was a good experience. The carpet is stain-resistant and although we had a little problem with the carpet, they came back and took care of it two days later. We've already recommended Empire Today to two people and I know one of them already bought.

I purchased a carpet from Empire Today and had it installed in the master bedroom. I’ve dealt with them in the past. The carpet is what I expected.

I had family members that have gotten stuff from Empire Today in the past and they said that Empire did a good job so I went with them. We had carpeting installed in the living room and hallway. Then we had another type of flooring installed in the kitchen. I like all its features as it’s been 17 years since we had new carpeting so it’s very nice.

I had half of our house carpeted by Empire Today. We've known about them for years already. We wanted something similar to what we had, darker in color, but something that was a little cushier and that would last. What we got is what is what we're really happy with. They also gave us a good price. We bought top quality carpeting that has met our expectations. I highly recommend it. We're gonna be doing the other half of the house as soon as we get this half of the house back in order, and we're still gonna be doing it with Empire Today.

We recently had carpeting installed by Empire Today in our living room and bedroom and I like its color. We didn’t want to go out of the house and so they came and we picked the items from there.

We were very pleased with our experience. Our carpet was installed quickly, professionally, and at an affordable price. I was most impressed with the speed at which I was able to schedule an appointment and have the carpet installed, especially at the price I paid. I would definitely order from Empire again and refer Empire to a friend.

Ordered brand new luxury vinyl plank in my whole house. We were assured by our salesman (Whom turns out just fed us a bunch of lies, just to land the deal, and fell short of doing anything he promised) that we would have a 'team of veterans out here' to install our floors in 2-3 days. The installer was one individual, and he thought he'd cover nearly 1900 sq ft in one day!

I've been dealing with Empire ever since, even when I had my old house. We've had a lot of stuff done. They put carpeting in the bathroom downstairs, in the basement, and they just did a new tile bathroom floor. They also did our vertical and mini-blinds and I've never had a problem. They get things done right away and do a good job. I don't have to wait.

Empire Today offered me a high-quality carpet which I wanted and they could install it soon, so it made me decide to go with them. I appreciated the service of the sales rep who was knowledgeable, not too pushy and just gave me enough information to make a decision. The carpet was installed in the living room and two bedrooms, and I like the quality.

I liked Empire Today's blue tweed carpeting and the price that they offered so I had my living room carpeting done by them.

I called Empire after seeing the advertisement for 50% off products and services. I had already had another estimate. First, the guy shows up and when I asked about the sale he states, "Well, that's irrelevant because we'll match competitors prices." Confused at how that's relevant to EMPIRE's sale price, I asked again and he quickly stated only two products were on sale and basically just blew me off and moved on showing me products. Now again, I'd been looking at different carpets and their specs. I mentioned things to him like "BCF" and "polyester or nylon" as well as "face weight." He seemed irritated that I knew what I was talking about and said, "Come on you're getting a little too technical now." He then pulled out different samples and said, "Can you even tell which is which quality?" I picked the cheap one and he said, "Oh, you noticed the warranty didn't you?"

We placed an order for standard carpet installation and tile on 5/3/2016. The tile was completed. The carpet install was scheduled for yesterday 5-26. We received 2 confirmation calls (one on 5/24 and one on morning of install from customer service). We also received an email confirmation during the week to confirm. The email provides explicit instructions on how to prepare for the install. Abiding by the terms of our agreement we emptied out our house only to get a call 30 minutes after we got the call confirming our appointment telling us the carpet had not come in yet. What? You have to be kidding me? Our order was placed 3 weeks ago.

Repeat customer (was). Scheduled appt for small bathroom to get tiled. Confirmed appt day before. Called in that day to confirm again - was told my appt wasn't from 11-1, but 1-3 and they were on the way. 5 p.m. Called again - was told I was being passed from one salesperson to another and they would call. Next day - NO CALL. I called in again, no apology, no remedy, and I was told they would be glad to come out 6 days later. This is a job that should have been done in about 2 hours and the sales call would have taken about 10 min. This is NOT the first time. This has happened to my appts. Too bad, as I'll be closing my account now.

The worst service I have EVER received. I purchased on May 1st was told would be Monday the 23rd. Monday they called said it would be Wednesday. Wednesday they called said it would be Friday the 27th. Well today they called and said it would be June 6th. I was having 3 rooms and closets done therefore my house is completely torn apart with Memorial day weekend and company coming. According to the rep there is no one above her I can speak to. I will be all over social media about this company. Let's see how long it will take to get my money back. These people are a SHAM. DO NOT USE THEM!

We had Empire Today do our carpeting done in our dining room, living room, hallway and bedroom. We went with them because of the convenience. We also had it painted and it worked out well. They did such a quick job and the installers were very good at it. The carpeting was very nice to walk on and our kids enjoy it, so it's nice when they come over. It has been delightful and we're very happy with it and overall, we had a lovely time with Empire Today.

We had carpet installed and I can honestly say I was impressed with how quickly it was done. But I noticed holes in the carpet and then told that I had to pay for an inspection and then more money for the carpet to be replaced when it was defective even the inspectors said so that that was the reason they no longer carried the carpet we have. I will never do business with them again they are very deceiving and do not live up to warranties.

We live in NW Ohio. For anyone else who lives in this area, BEWARE of a salesman named Dave. Dave came to our house, measured & submitted our order. When the installers arrived, they asked if we were having flooring installed throughout the kitchen. We replied yes, that the new flooring goes everywhere. They then explained that Dave hadn't measured correctly, so they didn't bring enough material. When he was called, he claimed he couldn't talk as he was with another customer. Apparently, once he makes a sale, he no longer cares about past customers. He confessed to one of the installers that he made a mistake on the estimate. He then assured us that someone from Empire would be contacting us that very same night to set up an appointment to finish the job. That was on a Monday. No one called us Monday night as promised.

We had both tile and non laminate wood flooring installed by Empire Today in a couple of rental properties. Empire has similar quality as other brands but less expensive cost. The vast differential made us choose Empire. I like the style and the look that they offered. The installation process went very smoothly.

Empire Today installed blinds and flooring in two bedrooms of our home. I liked Empire the best compared to other brands. In terms of the cost and quality it is very good. The flooring is my favorite because it is really dark and nice. It brings out the room -- I like the aesthetic appeal of it. I had done business with Empire before and I always was happy with it.

We have carpet installed by Empire Today recently all over our house. We talked to their rep about a deal as advertised on TV and that’s what we went with. We wanted hardwood flooring, but couldn’t use it on account of the floor wasn't good and level, so we had to go with carpet. They have a good bunch of fellows who came and did the installation and it was okay.

We hired Empire Today to install a floor in our house. The local rep arrived on Friday...we agreed upon a price and they agreed to install the floor the next day. The local rep tried to get us to pay for the job in full upfront. Luckily we only gave him a deposit. The next time instead of calling us with a time that they would be there...they called and said they could not install the floor as it didn't arrive. After a 30-minute conversation in which they gave us 4 different install dates...after constant pressure to commit to a date they finally admitted they had no idea when they could actually get the floor and install it.

I'd recommend Empire Today. They installed the tile flooring in our kitchen. The only thing is that there were so many pieces left over that wouldn’t have had to fill the box. I don't know how many were in a box and if I really needed the extra ones that I have.

Empire Today had a good deal. I bought some carpet and they put it in our house and did everything in one day. They did a real good job. We are very happy.

We had our carpeting for our rental home done by Empire. I contacted one other company and Empire was competitive in terms of cost and quality. The salesperson was polite and he knew his job. Everything was done well and on time.

My carpet was installed in upstairs bedrooms and stairway and the linoleum was installed in the upstairs bathroom and I'm very pleased with it. They had to take the toilet up in the bathroom and afterwards it leaked from the connection to the tank. They completed the job around 5:30 on Friday and then in the evening I noticed a small amount of water on the floor from a drip and called Empire and gave me a confirmation number and told me that they would get back to me within 24 hours. I called on Sunday and was told that I would receive a call the next day. I called tonight and told that I would receive a call tomorrow. I was told that there were some notations on my case and so we're working on it. I asked what they were and about additional charges for transportation etc.

My daughter was satisfied with Empire Today that's why she gave me their name. They did a good job on the carpeting they have installed on my deck. The color works out pretty good for what I want on my floor.

I was referred to Empire Today. I liked the samples they brought and I was able to put them down on the floor to make a decision. I bought carpeting for the bedrooms. The installers were very efficient and nice, and I appreciated that.

I am a return customer of Empire Today, but never again. It was installed in February, 2015. The flooring started buckling so I called them and they repaired it. In June it did the same thing in the same spot. Again they came and repaired it. In March, same thing, same place. This time they said there would be a charge because it was past the year. I disagreed because they had been there in June. Can't tell you how many times I was told they would be there and never showed up or called. This went on for over six weeks when one morning with NO advance notice they showed up, luckily I was home. Or maybe not, because the job they did to repair it this time is terrible. Will NEVER use them again.

I had a friend of my brother-in-law come over and put tiles down and that was a disaster, so I decided I would use a professional company. My neighbor down the street used Empire for his bedroom and told me to call them. My whole house is completely done with Empire floors. I had the whole living room, both bedrooms, and the dining area all done with the laminate wood. And then recently, I called Empire back and had them put vinyl in the kitchen and dining area. They had a sale on so I got a discount price on it. Everybody was friendly, nice and did a good, clean job. It was a perfect job, so I'm really happy with the outcome. They even did well around the quarter rounds, and everything turned out great. It looks like a whole new house, and I get compliments all the time.

I wanted our kitchen floor done right away, but most of the other places I was getting estimates from didn't wanna do it right away. Their timing was very important, so we had Empire Today do the installation. I love everything about our floor and I was happy with the installation and their service. There was one thing that was left that had been slightly broken and the guys who installed it didn't tell me about it. But when I called the company, they took care of it immediately. They were very prompt, quick, they paid for it, so there was no problem whatsoever. I was very pleased with the response.

I had Empire install wood flooring in my home's entryway, dining room and kitchen and carpet in three bedrooms, hallway and the rest of the house. I went with them because they could do it quick. The installers were very professional. They came, did the job, completed it and made sure I was happy before they left. They did a great job. The new flooring is beautiful. I love the wood! It was an excellent experience.

We had the linoleum installed by Empire Today previously and they were having a sale so we got a carpet from them. We had it installed at the downstairs, hallway, TV room, and bedroom of our home. The stairs is our favorite feature of the flooring. It's soft, easy to clean, and we like its color. It's good that they've met our expectations.

white crayon. No one in their right mind would order this disgusting looking flooring. We were shown one square of this tile. It had no white squiggly lines like the floor they put in. I'm just sick with this disgusting looking flooring. I'm embarrassed to even let my family see this flooring. I don't see that we should pay to have this flooring removed or even replace tiles that don't have these white squiggly streaks in them. This is not our fault, as we were not told this flooring would look like this.

I made a call to get floor and carpet on a 594 sq ft area. The sales person was nice to come but I could tell he was used to bigger jobs. Nevertheless, he was courteous and proceeded to give an estimate which I accepted. The work was to be done the following Monday. The subcontractor was to show up at 9:00 AM but did not show up until about 10:30 am. As soon as he put a foot at the door, he immediately began to make comments about the popcorn ceiling possibly having asbestos. From the front door you could see how small 594 sq ft are, we saw his expression that he was not expecting such a small job. He immediately said he could not put his hand on any of the work without certification that there was no asbestos based on his assumption that the popcorn ceiling may have it. Then he went on to say that it will take at least 4 days before he or anyone else could come to the job site.

When my husband got approved for the credit card, we had our living room carpet installed by Empire Today. We were gonna do the process all by ourselves, but we wanted to know the difference in price if we did it ourselves or if we hired someone else because time was not on our side. They did great service. Their work is of very good quality.

I had Empire Today out once before and I was satisfied with it compared to other brands. They installed a carpet in the living room, dining room and hallways. Everybody tells me how nice it looks now. My living and dining rooms, my steps, and everywhere just glow and I'm really enjoying it.

Subfloor was not leveled properly. Laminate floor squeaks when walked on. I contacted customer service and was told that it was a problem with construction when house was built. I had two flooring specialist come inspect floor and both agreed the subfloor was not prepped correctly. Contacted Empire customer service again and they had third party inspector inspect floor. Inspector said nothing was wrong with installation. I'm not pleased with installation and sure not pleased with customer service.

I love my new flooring. It looks beautiful. My sales agent Cris was awesome. She went above and beyond for us and was great to work with. We had a couple of hiccups in the process that were on our end and she was able to keep it moving for us. I have no complaints at all about the sales process, the timeline, or the installation. Everything was wonderful and was exactly as I expected. However, I've never received a bill in the mail and today I got a call that said I'm delinquent. I can't be delinquent if I've never received a bill. I have no account information or a mailing address to pay.

This is the 2nd time I have used Empire. They did a great job both times. Salesmen was great and so were the installation teams.

My initial experience with Empire was with the sales rep Robert. I explained to him what I needed to do with the flooring and he was happy to answer all the questions I had being that this was my first time purchasing carpet. The installers were excellent. They did a wonderful job. The installation process went much quicker than I expected it to be. They arrived on time in the appointment window. Overall I was pleased with the service and will recommend if the topic ever comes up.

April of 2015 I had Empire out to give a price on carpet install. I was very very specific during their visit that whatever I installed had to be able to stand up to wheelchair/walker for my disabled mom. I started emailing them and calling after about 7 months to get them to come out and look at the worn and flattened spots in my carpet. Eventually got them to come out. Their response was to put a throw rug over the spots and have the carpet professionally cleaned... anyone with half a brain knows that putting throw rugs down is the worst and least safe thing you can do with a fall-risk patient living in the house. They went on to tell me that it is normal wear and tear and basically there is nothing they will do. I am so displeased. I really wish I could have my old carpet back – it looked better than what I have (and it was at least 12 years old).

We purchased laminate flooring in 2005 from Empire and were happy with the product. The installers were friendly and left us some extra boards for future replacements. In the last few years, some water spilled on the floor when we were out of town and warped a few of the boards. We were unsure of whether they were covered under warranty but wanted to get them replaced with the replacement boards that had been left with us. This is where the nightmare started. Over the last six weeks, I have called the toll-free number at least 6 times. On at least three occasions, I was told that someone would look into my file and get back to me within 24 hours. I never received any of these promised calls.

I had Empire Today install rugs for all my bedrooms. I like the quality of the product. It was real soft and thick. Empire Today does good work.

The "bargain" carpet we purchased from a local box store was an epic fail. Empire came through for us in such a short time that my mind is still spinning. The quality of the carpet they installed less than 48 hours after we purchased it far exceeded our expectations. The installers were professional and thorough. We will not only use them again for our future flooring needs, we highly recommend them to our family and friends!

Salesman offered alternatives and suggestions. Install crew was efficient and & helpful.

Our living room carpet replacement went flawless from start to finish. Meeting with Dave the salesman we were provided a wealth of choices in color and styles. After selection the install was promptly scheduled and completed exactly on time. The installers did a very professional job and the new carpet looks wonderful. Thank you for a very pleasant experience.

Great service. Courteous salesperson, good price, professional installation.

My nephew referred me to Empire so I had carpet from them installed in my house. The quality of the carpet is good, but the payment plan is no good. Empire ordered me to pay Wells Fargo, so I authorized my bank to pay through Wells Fargo, but Wells Fargo never received the payment. I had to go and pay cash at Wells Fargo, and now, I had to pay my bank $15 so they can get back the money I originally wired to Wells Fargo supposedly. There also was a problem during the installation process. They appointed a time they said they were gonna come to take care of my work, but they didn't come. I had to keep calling, then they started to make excuses. It was shabby from the start but they came eventually and took care of the problem - their workers did an excellent job.

Flooring and carpeting. First of all, I'm very pleased with the job. Thrilled in fact because the carpeting and flooring are great quality. But most importantly, beginning with the attentive customer care telephone reps - they were with me every step of the way! Secondly, the installers did a really precise job for me. Punctual and craftsmen... all of them! As a retired older lady, I have to really budget for something big like this and Empire did Not disappoint me!

The sales representative was very pleasant and helpful. The carpet was laid on the day they said. The carpet layers were very good, fast, efficient and neat. I had four bedrooms, hallway, stairs and front room carpeted and they finished in 4-1/2 hours. I could not believe how quickly they were finished. I especially think the stairs were done beautifully. I would recommend Empire and other family members have had work done by them and were pleased with their work as well.

Some of the carpet rolls did not match. Installer brought to my attention right away. Empire offered to give me a credit after payment which was acceptable but I have not heard from them since the install.

I never received any sort of explanation as to why the Installation Manager did not respond to my requests for help on the day of installation, or why the installer thought it was appropriate to remain on site until 8:30pm. Nevertheless, the new floor that had to be cut to access the damaged heating pipe was satisfactorily fixed on Saturday the 20th. I provided Rick ** with a copy of my plumber's receipt for having to purge the system to get the heat running. I do not know if Empire plans to reimburse the plumber or me? For the record, I had a great experience with Empire when I had them do the flooring in my condo last summer. But this experience has given me pause about using Empire again.

Empire Today was excellent and the experience with them went very well. I had them install carpeting in three bedrooms and a hallway. The carpet looks like a waffle print with indentations and it's very nice. The installers did a very good job. We're very satisfied with Empire Today. I'm sure if we had any more work done, we'll give them a call.

Empire Today did the carpet in my whole house about 12 years ago so when I got ready for new carpet, I called them back. They installed hardwood floors and they carpeted the bedroom, the hallway, and down the steps. I love what they installed although the carpet is not as plush as the other one that I had throughout the house. It was a great experience. The sales rep was great. Their installation team came out on time and did what they had to do. They cleaned up after themselves, too. Empire Today did a good job. I just recommended them to somebody and they’re doing their floors today.

When I decided to have my whole house re-carpeted I called Empire Today. I am so happy I did. It was a wonderful experience. The salesman helped me pick out carpet that would go with my decor. The installers were great, and did a beautiful job. They were quick and professional. They had a lot of furniture to move but did it with ease. This is the nicest carpeting I have had in my home so far. I just love it! They also had to do my steps and did them different than the last company did. They look so much better than before! I am so happy with everything that I would highly recommend this company to anyone!

We had Empire Today install carpeting in the bedroom and stairs of our home. The salesman we had when we got our hardwood floors done convinced us to get Empire. He takes his time, doesn't push us, works with us so we feel like we can trust him. We liked him so we just called him back - we'll call him for the next one too. The people of Empire are consistent - they're always on time and did a great job always. Moreover, the carpet is really comfortable and soft. I'd recommend this company.

I got Empire Today to install the carpet for the bedroom, living room, dining room and family room. We had some friends who had their carpeting installed by Empire and we liked what we saw when we went over their house. Also, our friends told us that Empire had the best deal going. The guys from Empire were real professional and the installation was very well done. The only thing that I was concerned about is that they started the installation about 11 in the morning and they were still here at 9:30 that night. They had everything pretty much done except for the stairs, so they ended up coming back the next day to finish it, which was fine. But had they gotten here earlier in the morning, they probably could have got the whole thing done in a day.

Got carpet installed on stairs and 2 bedrooms. And laminate in living room. Very happy with the sales and products. Carpet installation looks great. 5 stars for that. BUT laminate installed in the living room was sub par. Very Disappointed. So many soft/spongy spots.

The cost that Empire Today gave was a lot better than what we had seen online. We didn't contact another group to come in and take measurements. Empire Today was the group we went most seriously with and had them install the carpet throughout our whole condo. Originally, we were looking at a much thicker carpet that was more expensive, but because of the price we came down a little bit. The quality's been great and other people that have come in to see it don't know that that's what we did and they thought it's great. The carpet is put together and the seams are well-hidden. It looks like it's all-in-one which is really nice. The installation crew was great as well. They came in, kept the mess to a minimum, and did a really nice job. It was a big space and they were very professional the entire time. It has met our expectations and was better than we thought it was gonna end up being. It's been really good overall.

Carpet installation - Never heard from them on day of installation. When I called, the answer was the truck broke down (typical canned answer). I will never do business with this company again. Instead of them calling to reschedule, I was told to do so. This company must rank among the worst.

I have had Empire Today install the carpet in my living and dining room. We considered other brands and the other one was cheaper and a little bit better quality, but it took a long time for them to get here but Empire was fast. The carpet of Empire was in stock and ready for next-day installation. I’d already had my house taken apart and I was going over furniture in both the bedrooms and the kitchen. And then the other company said it was gonna be another two more weeks. I couldn’t deal with it anymore so I called Empire. They were out one day and installed the next. I like the color of the carpet and the new flooring met my expectations. I'm very pleased that everything went smoothly.

My girlfriend had her floor done. They sent two guys. They came in said they wouldn't put the floor in because the plywood needed to be replaced. It didn't. The tile is 1/8 " thick. I l told them to go over it, they said no so it cost her 1200$ extra and I had to clean up the mess. She couldn't, has terminal cancer. She got her floor.

I had a very small job done by Empire Today - a runner installed on the stairs going from my first floor to the second floor of my home. It cost $417.70 but they didn't make us pre-pay because they did a $6,000 job for us before. I wrote a check when the installers came. They took a picture of it and sent it to their office. Then the installers told me that I could just write "void" on it so I did and they put it with my paperwork for the job. They did the job and everything's fine. However last week, I receive a check in the mail for $852 from Empire flooring. I had no idea what that was until I took a look at my bank statement. Turns out, the day after they did the job, they took around $1,200 out of my checking account instead of $417.70. That wasn't right. I write checks out of that account and pay my residency taxes out of payroll from there as well. I base my checks on the amount of money I have in my account because I don't bounce checks.

I emailed this company. Called three times. I was told someone would respond via phone in 24 hrs. It has been three days. I have rotten carpet in my basement making my entire house smell foul. This is due to Empire installing carpet over a drain! I am horrified that this is how a company treats customers. I have had the carpet for 3 months and paid thousands of dollars! Disgusted!

About two years ago my wife and I purchased "top of the line" carpet from Empire. The sales person was nice (probably because we spent a lot of money with him) and everything seemed like we made the correct decision to go with Empire. Boy was we WRONG. From the first day of installation, the installers didn't enough carpet because they had wrote down the wrong measurements. The installers were not able to finish and another crew had to come out to complete the job. Okay, simple mistake, whatever.

We had flooring put in through the majority of our house. Living, entryway, master bedroom, master bath, master closet and the hall closet. Early on we had issues with the flooring scratching really easy. They came and replaced the damaged area after some back and forth. We have been very cautious since. We paid a lot for this flooring and it was supposed to stand up to a lot. The whole reason I purchased it. Over the last couple of months I've been going back and forth with the area customer service because the flooring is gapping and in several areas, it is starting to buckle. It has been less than 3 yrs. since we had these floors put in.

The lady that came to show me the type of carpet was nice. I was happy with her service and the carpet was on sale so I went with Empire. I had it installed in the master bedroom and it was done well. The padding seems to be adequate and I was pleased with the quality of the product. Overall, I am happy with everything.

I had carpet laid upstairs and the stairs. This was done really well, one guy did it. Because of this experience and the $250 discount, I decided to have vinyl installed downstairs. This has been a nightmare. Three different times they did not have enough material. The second time they did half the floor and I had to wait a week for the other half. Today I have discovered that when they nailed the trim, a hole was made in an air conditioning pipe, so I've been without air since they let on Wednesday. The floor is ok now, but I've spent a long time on the phone with customer service, stressed because of three different appointments and not enough material, now a costly problem with my aircon. It has been miserable and totally not worth it. I like the floor, but after all the discounts it was still expensive. I am extremely upset.

All problems have been resolved. After arriving one week with the wrong color and only a one-man crew, the next week, a three-man crew showed up, did all the work with great cheer, and finished earlier than expected.

We had Empire Today install a carpet for the living room, hallway, and two bedrooms of my home. I went to Lowe's and Home Depot but I liked the carpet from Empire Today. I thought the quality was good. I liked the easy installation and financing as well as how it was presented by the salesperson who came into the house. They had wonderful installers as well. My flooring looks good but there's a seam in between the hallway and one of the bedrooms. It's not open but I can see the line there. I don't know if or how it's going to wear, however.

We purchased laminated flooring from Empire Today and it was installed in our living room. The cost and quality were fine and it was a good experience.

Carpeting and Kitchen Floor Tile - Our experience wasn't a good one. The salesperson comes out and show you products, but not in its entirety (small display vs actual display). It took us 3 weeks to get our installations completed after 10 telephone calls, and they kept messing up with the order (depends on fax machines only which can cause problems). CS staff documents your concerns, and keep saying "sorry" instead of having the matter resolved. Managers are not available when problems arises on weekends and don't return calls. The installers were great but overall, the communication is terrible and your technology needs to be updated immediately.

Empire Today is much better. I've had a lot of work done by them and the installers were topnotch so I went back to them again. I had both carpeting and laminate floors from them installed in the kitchen, two living rooms and a bedroom. The laminate floor is absolutely gorgeous. I would never deal with anybody else.

I kept seeing Empire Today ads where it's 50% off on the installation so we went with them and had them install carpet in our family room. Their installers were efficient. Also, I'm pleased with the cost and I really like the quality of the carpet.

I purchased a vinyl flooring from Empire Today for our laundry room, and I'm a little disappointed about the quality. It picks up marks from people’s shoes and is not an easy surface to maintain. I'm dissatisfied.

I wanted the carpet from Empire Today and had them install it in my home. It was very nice and I enjoyed my experience with them.

I got my carpet installed by Empire Today and it was great. I liked that the carpet is stain resistance. Also, the people that did the work were very professional. They moved more things than they were paid to do. They gave me a time frame and were finished in that time.

I was promised a one day service that never happen. It took 2 days. I was told that I would keep all the extra materials after they were done. That didn't happen. They took 6 boxes of flooring and 3 boxes of quarter round. The outside crew that came out took a 3-hour lunch while I waited on them to return to complete the job. The same crew said that they would return. They never did. They sent a different crew. When I call Empire to make a complaint the customer service representative hung up in my face because she did wanna hear what I had to say. I will never ever recommend or use Empire company again!!! They are very expensive!!!

The workers of Empire Today were super. They were efficient and very polite. They installed a new carpet in our home and the carpet is absolutely perfect. My wife has kidney dialysis and when she walks in the carpet we had, it was slippery but now it's nice and solid. The workers replaced it and glued it. Every time I go in both bathrooms and walk around, I think of the good job Empire Today did because the carpet doesn't move. Plus out in the garage, I have a ramp for wheelchair and I had a piece of carpet out there that was always moving around and I showed it to the guy. He also put a new piece of carpet down and glued it. Now it works and looks perfect. The guy went above and beyond the call of duty on that one. I am completely happy and satisfied.

I prepaid for laminate and carpet. The carpet installers was okay. The installers were quick and efficient although they marked up the walls. No worries, a little touch up painting and it was fixed. Now for the laminate. They showed up a week later than planned. When they did show up, the product had white spots on it. You could wipe it with cleaner but when it dried the spots came back. The next weekend a different color product but the same result, white spots. So, I cancelled my laminate install. I was due a refund. I put in my refund on April 11th. It is now May 10th and I have not been issued a refund. Completely incompetent customer service! If I could give this company negative stars I would.

Empire has horrible quality carpets and even worse customer service. To anyone reading this, I strongly recommend you spend a few extra dollars to shop anywhere but Empire.

My son and daughter had Empire Today and they were both satisfied. They recommended Empire to me and I'm satisfied, too. I had carpet put in my living room, dining room, and hallway up into my bedroom. I love the carpet - it looks nice. The installers were also great and cleaned up after themselves. I didn't understand them too much but they were fine. The worst part was preparing and taking everything out of the house but everything else went fast but thorough. I'm really happy with the experience - it was a good one.

We used Empire Today in the past and we were happy. We had them again to install carpets in the two bedrooms of our home and everything went smoothly. We are happy with our experience with them as always.

I was very disappointed the way the Empire Rep did last week. He came to my house to measure the floor last Wed. He spent 3 hrs in my house to write the quote. The quote was extremely high that I never seen before. After he left my house, I emailed him that I need to delay the project before he could explain to me the quote clearly. There were many hiding costs that I did not know where they came from to get the grant price. He came to my house again to show me the quote (paper). I still did not agree the price from the quote. It was extremely high that I didn't accept this quote. I asked him to switch to other tiles that were reasonable. I put 10% downpayment this time 65 dollars and last time was $385. All of them were withdrawn from my account on 04/28 and on 05/02.

We had carpet installed today that in my opinion was way overpriced. The carpet is nice, but it cost $1300 for a 12x13 bedroom. This was including a $500 "discount". After the installation was complete, we were left with a 9x6 piece of carpet. Did the price include the over measurement of the carpet? The installer offered to discard it, but we decided to keep it. We have had carpet installed in our bedrooms before but this has been by far the most expensive. We will not be using Empire Today again.

Everything about our experience with Empire Today, from ordering to installation, was perfect and beyond my expectations. We like the salesman. He was all around a great guy - nice and helpful. He gave us a great deal. He was also flexible because we work far away from home. Our carpet which they had just installed is perfect and I like that it's clean and new.

Why do you send out two men to take 30 pictures, remove flooring to check for humidity, removing trim to check for expansion space, writing long report recommending new install, and then you do not contact me. When I contact you, I am told to take pictures and send to you. What up with that? Why the two specialists with tool, cameras, humidity-checking?? Was it just to waste my time?

The salesman was very informative and the installation personnel, Jose, was very good and did the installation as it was in his own house. The whole process was great! I have referred them to other friends and colleagues.

Started off great. Salesman came to home 3/8/16. Picked out flooring for kitchen, hallway, sons room and bathroom. Installation 3/15 and 3/16/16. Day of installation phone call. Need to pick another laminate. No longer carry that brand. Salesman will call you. I left messages for 2 days on his phone before called back and stated "I will find out what's wrong and call you back." Second day was bathroom 2-430. Get call 6pm. "Can we come tomorrow. Unable to do due to vanity."

Empire Today installed hardwood floors in our kitchen, dining, and living rooms. We liked what had been done, and the price was good all in all. It was a great experience. We were fairly satisfied.

Empire was very easy to make an appointment with. Everyone was very professional. It was very easy to make an appointment for salesman & carpet installation. I would not hesitate to do business with them again & recommend them to my friends.

It was overall a good experience with Empire Today. When we had carpet installed in our home, the process started out somewhat interrupted because there was a hiccup when we were trying to finance but we got it done on a cash transaction. We're satisfied with them.

Initial sales appointment was fine. When the installers came out, they took 6.5 hours to install one 23 x 19 foot bedroom of carpet. They left a long seam which was understandable and was barely visible. But then they patched a 5 x 8 piece for some reason and left a cross seam that looks horrible. They also left several damaged spots from incorrect cutting to what looks like a burn spot in one of the corners. The point where the carpet meets the tile in the bathroom looks horrible.

We had hardwood oak flooring installed by Empire in the dining room and kitchen and it was a good quality labor work. There was a problem with one of the slots and they came and replaced it. The staff was good and very polite and they did what they have to do.

I had hardwood flooring installed in my living room and hallway by Empire Today. I went to Home Depot and there were lots of hardwood flooring there but I chose Empire Today. However, when I got the finished price, it was a bit higher than Home Depot. I talked to the manager and they matched the price on Home Depot. People I talked to were nice. I ask questions and they always explain what was going on. The flooring was put down real nice.

I absolutely love my carpet from Empire Today. It's great and it's soft. My neighbor recommended Empire's sales rep, Colleen, and I was a little bit indecisive at the beginning. I was a bit concerned to give it to Empire because it’s a big firm and I was scared of bad quality carpet but because my neighbor said it’s fine and she wouldn’t work for an unreputable place. She told me, “Don’t worry about it. I promise you, it’s good quality. You’ll have no problem.” So I called Colleen out a couple of times and she came out to my house three times. She was excellent and very pleasant. If it wasn’t for her, I would not have ordered it. She was the one who sealed the deal and deserves all the credit. The service was excellent and I’m 100% happy with everything.

I've had top notch experience with Empire Today. I bought the vinyl plank floors from them which they installed in the hall, the master bedroom, and in a small bedroom of my home. The carpet is much cleaner and better than my old one. The gentlemen were very affable. They made everything properly and tried to be as efficient as possible. I was delighted to have that positive experience.

Excellent service from start to completion. Very nice & knowledgeable sales reps as well as the installation crew. I am 100% satisfied with the outcome - the floors (& stairs) look amazing. Empire really cares about the customer's needs.

We purchased laminate flooring from Empire Today and like the color and the design. Also, their cost was a little better. The installation people were fast and the experience was good all the way through from sales to installation.

I got my carpet from Empire Today. Compared to the cost of other brands, Empire was more. I went with them because of the needs. I assumed they were gonna give me some quality stuff. I'm not really too fond of it, financial part wise. But other than that, the guys did a good job and I like the softness of the carpet.

I had 5 rooms with carpet installed. 3 were fine. 1 has this piece of plastic coming out from under the carpet by the wall. The 5th room makes me want to cry. I ordered a super light grey plush carpet for my 5 year old daughter's room and the carpet ended up being like a blue color which looks awful. Furthermore they installed it facing the wrong way so when you walk in the carpet seems dark blue and when you are on the other angle it's like a light blue. My daughter is so sad with this blue carpet in her pink room. The sample was very deceiving and I can't even look at that room.

I had a carpet installed by Empire Today in our bedrooms. They did two houses together. We went with them because everywhere people were talking good about them and so far we've had a good experience. It was great with the agent who came to our home to give us an estimate. The installation crew was great to work with as well. It was so easy and convenient to call them and reschedule on one of my places because it's still not done yet, and it was comforting that they were very nice about that. The carpets they installed few weeks ago look great and feel comfortable to walk on. They did an excellent job. I would highly recommend them to my friends and family.

The consultant was knowledgeable and friendly. He provided several carpet textures and recommendations for specific uses. The installation technicians were professional, respectful, and efficient. This was a good business experience.

The floor has been repaired. The workers who came out really worked hard to make us happy. Looks 100% better than before. Still not happy with the customer service, felt like we only got the runaround.

Excellent transaction. Came the next day after I called. Salesman on time, was very courteous and knowledgeable. Installation scheduled for next day. Installers also arrived on time and were very courteous and skilled. Very happy with price, quality, and employees. Will definitely recommend Empire Today and plan to use them in the future.

Three issues with my purchase have left me with a very negative impression of Empire Today: Miscommunication between salesperson and installation team i.e. where the two halves of my manufactured home meet, there needed to be a filler material put in. Salesperson said the install crew would be able to take care of, but there was not mention of that on the order and the install crew knew nothing of it. My carpet install was delayed by 4-5 days due to the miscommunication. I was given $100 off the purchase price in an attempt to appeases me.

I like how Empire Today did the rug in the landings and steps in my townhouse. The workers that came in did a very good job. I'd recommend them.

I think we paid too much for our floors. 3 rooms cost me $5,500.00, and they hire immigrants. The salesman was pushy and they did not have a large affordable selection. I would not use them again. If this was buy one get one 1/2 price I sure got ripped off.

We had hardwood floors from Empire Today installed in our entire first floor. Their cost and quality were excellent, that's why we went with Empire after considering other brands. The flooring they installed looks like it has texture to it and it looks beautiful. I'm very happy with our floor and satisfied with Empire Today.

Empire Today has good products and is customer-friendly. They're also cost-effective, and quick at being able to schedule, so I purchased a carpet from them, and had it installed in the bedroom and stairs in a nursery. The installers were efficient and they cleaned up well after themselves. So far, the new flooring has met my expectations. I love the texture and softness of the carpet, although, we would have liked a thicker cushioning like a plusher pad underneath.

I love my floors!!!

They did a very good job - here when they said they would be, cleaned up, was good. Moved the bed where I wanted it. Fast and friendly.

I had carpeting from Empire Today in my living room, dining room, stairs, hallway and bedroom. The customer service agents from other brands were rude so I didn't want to deal with these other companies. The people from Empire Today that installed the carpets were nice, and everything seems okay so far. I like its design, style, texture, and my favorite thing about it, is that it's clean and soft.

We could not be more pleased with the product and service from Empire. Have recommended Empire to friends and will continue to do so. It was such a pleasure to find a company that delivers what they say! Will never go elsewhere for carpet or flooring. We're hooked!

The sales agent was very courteous and straightforward. He was also helpful. The next day the installers came in and got to work. My floor looks absolutely flawless and amazing! I'll be back to get my last 2 rooms done.

Floor was put down well only spots coming through. Had 3 rooms done. Very disappointed. Salesman totally didn't represent and inform us this would happen. Used Empire many times. Will Not use them again. They are doing nothing to make their customers happy.

We had work done by Empire Today in the past, and recently, had them install carpeting in two bedrooms and a living room in our home. The carpet was laid the next day, and the installers did a great job. Empire Today provided great service, and the carpet they installed met my expectations.

Product and application were excellent. Very professional. My only complaint is in the area of scheduling. Twice, scheduled application dates were canceled at the last moment. This creates difficulty for the consumer, especially when the flooring work involved the master bedroom and a great room including kitchen.

Hardwood floors in three rooms. Beautiful job, professionally done in a timely manner. Workmen were very considerate and friendly. I highly recommend Empire.

Great job. Good and friendly installers. Came back to reinstall door taken off which was not put back on right. All done right.

Excellent Service. From beginning to the end of my carpet being installed, I can respectfully say that it was done totally professionally.

My whole experience with Empire was excellent. Made appointment online, salesman on time and courteous. Installation done few days later. Installers took old carpeting and padding, swept before new installation, even ran their sweeper afterwards. Entire project would be highly recommended by me to friends and family.

The entire transaction was handled very professionally. I am so pleased with my new floors.

Excellent service from start to finish.

White quarter round was installed with my hardwood flooring and I was not happy. I was text by my salesman that matching quarter round was not available, which was not correct. I am now having to pay to get the matching quarter round installed.

From the salesperson coming to our home all the way to the installers being professional and courteous, the Empire company lived up to its guarantee of low price, quality carpet and installation. They helped us along the way and even returned to our house for a second time when we had another two weeks to think about the options and even compare with competition.

My carpet was installed a month ago. The salesman from Empire was nice and I bought carpets for 2 rooms ($1,777). The installer worked hard and after he was done, he helped us put the furniture back. My housekeeper who comes every week to clean showed me a place between the kitchen vinyl and the carpet in the bedroom that was coming up. We thought if that is the way it is, it will continue to get worse and when my warranty runs out, I'll be in trouble. So I called and scheduled last week that someone would be here yesterday but nobody showed nor called. I sat all day and I could have done something else. I got on the phone again this morning and the guy said that he had turned it over to somebody and that's the last thing I've heard, still no action.

It was great with Empire Today. I've used them before so I used them again in purchasing a carpet that was placed in the living and dining rooms and the hall. I like that the carpet is new and clean, its style and quality. And I like the service they gave.

I contracted EmpireToday to install hardwood floors in my 430sq ft bedroom and vanity area. They sent one installer who arrived around 10ish and left around 8 pm. He had to move king bed, triple dresser with mirrors attached and two nightstands and an armoire. The floor wasn't leveled before laying the slats. And he shot quarter round nails into the floor to hold down unleveled slats. He didn't have the correct color caulk to seal quarter rounds in vanity area and he didn't have correct color transition pieces. He said he would have to come back in his broken English. He spoke very little English and arrived in an unmarked truck and carried no Empire identification. I expected an Empire Today truck.

Empire Today was great. I’ve had them once before. And recently, I purchased a rug from them and had it installed in the den. They’re really good and the installers were great. They were clean, neat and quick.

Flooring was installed on April 1i, 2016. Everything was going good, until it was time to install the wall base. The Waldos the installers brought was 3 1/4'. I needed 4' wall base for everything to look uniform. The installers at this time assured me that they could order the 4 inch wall base and have it installed the next week. I waited for a week with no response. At this time, I called several times to get this issue resolved. It was then explained to me that the 4 inch wall base is no longer carried by Empire. And my options are to either go with a smaller wall base or buy the larger Albanese and have Empire install it. This situation has been an inconvenience to me. I definitely want the 4 inch wall base and it has taken forever to get in contact with Empire. Unfortunately the best resolution to this situation maybe me being refunded the money associated with the Wall base and having another individual install the required wall base.

It's been a month since I met with the salesman. I have a section of my floor still ripped up, and it's been a NIGHTMARE since the installer first showed up. I've had water damage on my floor, taking up a small 2x2 ft section under my toilet. I determined it's not a plumbing issue. It's actually a leak in the flashing on my roof that has been dripping down through the wall when it rains, just happens to be settling between the tub and toilet. I've resolved this issue since.

I chose Empire for my living room carpet because of their price and everything that they would do. Their rep said they would take away the old rug and clean up underneath it, and they would make sure everything was good when the rug was down and clean. I like the feel of the carpet and it’s very comfortable to walk on. I don’t feel like I'm walking on a board. It’s got a nice cushion to it and it’s easy to keep clean. The installer had to do the installation himself, but he was absolutely fantastic and very courteous. He did the work in a quick and neat manner. I couldn’t ask for a better installation. Empire went above and beyond expectation.

I called Empire Today and they sent Jane out here. She was nice and polite, and everything was fine. I ordered a bedroom rug and I made sure that I stepped on the piece of rug she gave me and it didn't show prints or anything. I was satisfied. However, the rug now has footprints on it. I tried to vacuum it but the footprints won't come up so I'm not satisfied with the rug. I'm disappointed. But I have six girlfriends who came and said nothing's wrong with the rug. It's me because the rugs I have in my house, they're all no footprints.

BEWARE OF EMPIRE CARPET DEALS! First of all I'm very sad for tomorrow. Bob will be gone 3 years now and it breaks my heart that he died so young, crying all day. The Empire carpet puts the stoppers on my new replacement rug for tomorrow. I am so upset about Empire's promises. This is not the first time they have messed up the delivery of my carpet order.

The Empire Today representative that came to the house is within the circle of friends. So, I purchased the carpet from them, and had it installed in the bedroom and in the office. I like its color and mold resistance feature. It’s exactly what it was promised to be.

Empire Today installed carpets in our home a while back. They did a good job in installing them nicely at our living room, dining room, and the hallway. My sister initially had work done from them and she said they did a good job. So, she referred me. The salesperson I spoke with then was very nice and everything worked out fine.

We bought carpet while they had one of their specials. The sales lady was very nice and helpful. The installers were also super nice and did a pretty good job with the 3 rooms and stairs. Unfortunately they made a pretty big mistake in the hallway. During the day light it's not as obvious but come sundown this very clear line in the middle of the hallway is visible and very annoying. The installers put two carpets together in the middle of the hallway instead of between rooms. The carpets are turned different directions so when you vacuum half the carpet is light and the other is dark. It looks tacky, as if I added a slightly different colored carpet later. Disappointed.

We've used Empire Today twice. This is our second go around and we're as happy as we were the first time we used them. We got carpet and tiles for the bathroom before and this time, it was carpet for three small bedrooms. The price was higher than I wanted to pay but I used it because of the no-hassle thing and it was convenient to have it done so quickly. Other than that, it was pleasant and professional.

Empire Today installed Luxury Vinyl Planks in our master bedroom, living and dining rooms in our home. It was a very good product and the cost was a lot better as compared to other companies. Empire worked with my schedule for the installation, so I went with them and I'm glad I did. The installers were great and did a great job. They're very professional, nice, polite, respectful and came when they said they would. I was told it'd be done in two days, and they worked until the second day and finished it. They didn't have too many breaks, and they put my furniture where I wanted it. I like that my new flooring looks nice and feels good on my feet. It also cleaned up really nice. I also like its color. It's beautiful, I love it and it's better than I thought. My overall experience with Empire has been fabulous.

A couple of my friends had used Empire Today and I also used them because they showed me the product and gave me an estimate. I purchased wall-to-wall carpeting from them and had it installed in the living and dining rooms. I like the weave of the carpet and the price was good. They've got everything done so fast, clean and neat, and they’ve put the furniture back good. They knew what they were doing. I highly recommend this company.

We hired Empire to install carpet in September of 2015 and within weeks the seams were unraveling. They sent a specialist out to inspect it in January and then stated they would be replacing the entire carpeting in our home due to the poor job. We agreed to having it done again no matter how much this will inconvenience us again. Well what now matters is this is how it is ending as they backed out of it on the day of installation after rescheduling it twice leaving us in boxes in our home for close t a month with a newborn as well and one recovering from knee surgery. When you read the details below you see why I would never recommend Empire Today for carpeting...

The Empire guy who came to the house was very nice and professional and I liked the way he gave us our options and told us the cost. We went with them and they installed carpeting in four bedrooms and a staircase at our home. The way the carpet was laid - the corners, and the padding under it - was a good, professional job.

Just got off the phone with Empire. I called because a piece of my laminate flooring has shifted and there is a gap in my flooring. I was told that I have to pay $100 for them to come out and fix the flooring. I'm sorry did I pay thousands of dollars for the floors to shift or should I as a customer and Empire know that the floors should be tight enough so they don't move!!! I was told that I am out of warranty and it had to be within a year. Once again, I don't expect for the flooring to move if done correctly. This is not the first time that I have had to call Empire. I have also had to call them back to fix my stairs and laminated to the same area I was calling about more than once.

Sales agent Nicole that came to our home was very pleasant and easy to work with. My husband and I decided to have Empire install Tile. My husband takes off work for the installation to take place. NO ONE shows up, we received an email stating the installation was to take place 5/3/16 not 5/2/16 per my contact. When calling Empire's Customer service Dept. I spoke to the rudest, unhappiest employee by the name (Omar from West Texas). He talked over me the entire conversation. I asked for a corp address he couldn't give it to me. Then I asked for a phone number to make a complaint about my service he denied that as well. My last request was for a manager, Omar then places me on hold for the manager Maria for 5 minutes and never returned to the line. This was by far the worst customer service I have ever received. I called the sales agent Nicole to cancel my order.

Empire Today put in our carpet 12 years ago and recently I hired them again to install carpet in my office. It was excellent and they're professional. I also like the price and quality.

We had carpets and tile installed in two bedrooms, kitchen, and bathroom. We chose Empire Today because of the quality of their products and service. They exceeded our expectations. The experience has been easy and it was a pleasure.

I shopped around a little bit and decided to go with Empire Today. I had a carpet installed in my home's hallway, stairs, and living room. The salesman I dealt with, a repeat time, came to my residence. In the midst of my purchase, he wasn’t trying to push anything more on me. I felt that I was getting the best deal for the quality and the money. The installers did a phenomenal job too. They were clean and professional. They really took the time to answer my questions. The comfortability of the carpet and its quality were real nice. I like the stain resistance as well. Overall it was a good experience, right from the salesman to the installers. It was fantastic.

I needed the carpet so badly, so I had the carpeting installed by Empire Today in our dinette-living room hallway, and it's a great carpet. It's a lot different from what I had before.