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Reviewed Sept. 16, 2023
I purchased this set on Oct 09/8/2021. Today is 09/15/23. My 1.5 qt pan is peeling off from the inside of the pan. "Not 4ever" pan set... period. I contacted customer service today... We will see how I make out... To be continued...
Reviewed Aug. 24, 2023
I paid more for this pan than I ever thought I would for any pan and it was no better than any other. In less than a year it was no longer nonstick, no matter how much olive oil we use. The lid is nice because it has an opening so you can drain the pan with the lid on. And it came with a steamer basket. The spatula they sent with it cracked after a couple of weeks. The only reason I haven't thrown it away is because I paid a pretty penny for it and I'm determined to put it to use somehow. I might have given it 3 stars but alas my expectations were directly proportional to the price. Therefore, I was really let down.
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Reviewed Aug. 13, 2023
I bought these pans in the 10 piece set that I saw advertised on TV. When I received them I learned that the aluminum core causes Alzheimer risk. The commercial shows that the pans can be used with metal utensils and not scratch. The first time I used the deep fry pan and stirred the eggs I was scrambling with a spoon I made 5 scratches in the pan. I decided to return the pans even though I had already given my prior pans to Goodwill.
I called their customer service number for a return authorization. I was given an address and told that the shipper would do the label. I would responsible for the freight back to California from New York for the 10 piece pan set. The lady proceeded to tell me that I shouldn't have used a metal spoon on the pan. She said that if I used a metal spoon on the pan that it would scratch. I asked her if the infomercial contained false statements. It actually shows Emeril using a metal egg beater on the pan. She repeated that any sharp metal obect would scratch the pan and I should have used utensils designed not to scratch. So basically the guarantee of "Forever" is worthless. I'm reluctant to send them back under these conditions but I have no alternative. I will send an update if the refund goes smoothly. (But I doubt that it will). Frank ** Syracuse, NY
Reviewed July 29, 2023
The Emeril forever pans only warranty the metal pan forever. The coating is only warrantied for 2 years. During the 1st 6 months the coating started to flake around the rim. We called the company and were given instructions about what to send to their email. That has been submitted 4 times with no reply. The call center says that is the only way to get a replacement. Our next step is the BBB.
Reviewed June 27, 2023
If you want remove the lid to check on your food or stir it or whatever, you have to CAREFULLY and SLOWLY lift the lid while keeping it completely level and then gently bring it over to the side of you. If you don't do this, all of the water that was collected pours back into the food you're cooking or worse, all over your hands, arms, feet.... basically whatever is in the immediate area and it is SCORCHING HOT and WILL BURN YOU.
You have to keep a bowl or a cup to pour the excess water into before replacing the lid. It's a hassle and it's dangerous because I burn myself all of the time. Then there is the issue of the bottom of the cookware fading and getting a dull, uneven look just after roughly 2 weeks of moderate use. Also, the metal utensils they include and recommend to use on the cookware completely scratch up these "indestructible" pans after 1 use. They spent so much time bragging about how nothing will scratch or ruin the pans yet after 1 use the 10 inch pan coating was destroyed. It's not like I was beating the spatula on the pan, it was normal use and the damage was immediate.
Another issue is the customer service. When I wrote in about the lids they responded with "the lids will retain a small amount of water" and that I could either return the entire set or deal with it as is. Then, it took another 2 weeks to get them to explain how I can exchange the damaged pan. Correspondence was short, curt, uninformative and even though I would ask multiple questions, I'd get maybe 1 answer and would have to write back again for either more information or where to go from there. It was ridiculous!
It took so long to get the answers and instructions I needed that the shipping label expired so I had to request another one. Of course no one mentioned there was an expiry date on the return label but whatever.
The one thing I will say is the nonstick, if it's not damaged, has been very good SO FAR but, we have only had these for about 1 month and given all of the issues we aren't very optimistic about the sets longevity. Another note is that the although the handles on the pots and pans do not heat up, the handle on the lids do and you'll need to take precaution when lifting without a pot holder.Disappointed all the way around. Don't let the presentation and the special offers entice you into spending $300 on a set that doesn't perform as promised and that will give you 2nd degree burns from all of the trapped water
Reviewed May 17, 2023
I was impressed with the quality of the pans and initial nonstick coating. However, when the skillets are heated, they bulge up in the center and any oil in the pan flows away from the center and pools around the margin of the pan. I have never seen this before in any other kitchenware.
Reviewed Sept. 3, 2022
I purchased a 2 pan set with a large and a small. They said it worked with induction but the small pan didn't. I contacted them and returned the small pan and they sent me another set. Again the large pan worked and the small pan didn't. If you use induction beware of this cookware.
Reviewed Aug. 6, 2022
Emeril's lids to cookware are glass and metal and collect food debris between same. There is no way of cleaning out this food debris that becomes permanently stuck between Emeril's lids glass and metal. I am very disappointed in Emeril's cookware. The food particles/debris are gross and cause mold and toxicity to collect between Emeril's glass and metal lids (around the rim of his lids). I am very upset and want a refund!
Reviewed Jan. 1, 2021
Emeril Cookware offers to a have lifetime warranty. But fails to honor it when someone makes a claim. The nonstick interior is not nonstick anymore. Inferior. Their Representative declines to replace it.
Reviewed Sept. 13, 2020
I have a set of Emerilware pots and pans with glass lids that are at least 10 years old. Took out the 6 quart stock pot this morning and the glass lid was literally shattered. There is nothing that would have fallen on this pan nor temperature that would have caused this. Looking to see if anyone else has had this problem. I love the pans with the copper core. Very good quality for the money.
Emeril Cookware Company Information
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- Emeril Cookware
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