Electrolux

We ordered an Electrolux dishwasher recently. We paid a $120 surcharge for installation and removal of the old unit. I had carefully measured the space and was sure the new unit would fit. The installers arrived, said the unit would not fit, said they couldn't even take the old unit out without cutting it up which they were unwilling to do. They left the new unit sitting in our dining room, left our kitchen a mess, and just plain left. The Electrolux customer service rep, having been told all this, replied with "Do you want a refund of the installation fee." Yes, very helpful. Thanks. We called our plumber who removed the old unit (but had to leave it in the alley as he doesn't have disposal facilities) and installed the new one. Everything fit fine. No cutting up of anything was required and the new unit is working rather nicely.

This has been the worst experience I have ever had with purchasing and installing an appliance! The communication for delivery and installation was non-existent. When we finally schedule for the dishwasher to be installed, the installation partners sent techs who couldn't even figure out how to turn the water off, so they left the dishwasher for it to be installed later. The second installers (2) supposedly installed the dishwasher, but did not test it. There was not even any power to the appliance, and they left our home making racist comments about the prior installers. The third time we had technicians in our home was to remove the dishwasher because we were DONE! They struggled to remove the dishwasher properly and left a flooded mess in our kitchen for us to clean up. Upon return of the item I demanded a full refund, which I have yet to see over a week later. This company is HORRIBLE!

I bought a new trailer with a Frigidaire refrigerator ice maker, was on recall, now it has been fixed and I called to get installed. The lady at Electrolux sent a part and set up, technician did not send all parts needed. Now they want me to pay 150.00 for the ice bucket and if I had went to the store and bought it it would have come with the bucket. She lied and said they already sent one and they hung up on me. My order number is **. This is horrible customer service. Not sure anyone will care but hopefully someone can do something

Bought a Frigidaire wall oven from Lowe's. 2 years later the circuit board assembly goes and I'm stuck with a $600 bill. Waited an hour to talk to customer service only to get "we can't help". Maybe try building something that can last more than 2 years or stand behind your product.

After 16 years of no issues with a Bosch washer and dryer I had to replace them as they did not fit a new design in my laundry room. Bosch no longer makes machines for the North American market so was told that Electrolux was a good brand. Several reviews were amazing and some were not. Sadly 3 months in and I was told today that I must replace the memory board. My dryer just stopped last week. Repair man came today and told me the news. Now must wait to see when they can deliver and fix it. This is what you get today for 1200$ cdn. These companies do not care. Too bad Bosch only makes ventless dryers for apartments and the European market.

We purchased a freezer in Nov 2021. The ice maker had issues from the beginning. Called Feb-Mar 2021. Frigidaire/Electrolux were short-staffed. Then parts not available. Then parts didn't fix the issue. We've had 8 repairmen here and none of them have fixed the issue. Of course now Electrolux is saying we are out of warranty and they will give us a 50% rebate on a new freezer. We have used it for less than 17 months! I'm very unhappy with how much time I've wasted on the phone and times to meet technicians at our house. No email also? It's 2023.

Updated on 04/16/2023: No one should buy Frigidaire Refrigerator from American freight store. Neither of them take responsibility if there is any fault in any of the parts. Within a year my refrigerator had the same problem and mechanic from Triple E Express came and checked but he has no knowledge to repair it. Even if my refrigerator was under warranty, Electrolux refused to repair and replace for the same fault. I had to buy new refrigerator.

Refrigerator door handles were loose upon arrival of fridge. Multiple techs have attempted to fix but could not. New doors are on back order and multiple companies are telling us to just get them wherever we can. No one has had them for a long time.

Do Not buy anything under the Electrolux brand. There is NO customer service. You have to call an 800 number and wait endlessly. My unit keeps blowing lightbulbs sometimes only last a few hours... at $75 each and there are 4 in the unit. I wasted over 3 hrs in those 800 # loops, then days and days of Facebook messengers to find out why. All I got was, sorry no warranty, nothing we can do, just buy more bulbs... Unbelievable! Paid over 2k for fridge and it is just over 3 yrs old. AND, the plastic holders inside door are all cracked, and, the door is so tight/ sticky my young daughter can't even open it, nor can we. You have to use enough force that it moves the unit. Complete garbage. Don't say I didn't warn you.

I have a warranty on my Frigidaire Refrigerator and it has started to malfunction. I contacted the Service department at Electrolux on 3/2/2023 and spoke with the representative Wen, she took down my information and asked me about the issue which I thoroughly explained. She then stated she could not hear me and discounted the line. I called back x2 and spoke to the same representative there was an echo on her end where I could hear myself as if she had me on speaker and took me off once she verified my information and at that point keep stated that she could not hear me. I could hear her perfectly fine on both occasion. This to me is call avoidance and unprofessional. I have an appliance issue that is covered and I am delayed in getting this rectified due to poor customer service. Is this what we pay for?