Electrolux Reviews

⭐️⭐️⭐️⭐️⭐️ Exceptional Customer Service from Electrolux! I recently had a water leak with my Frigidaire refrigerator after trying to install a water filter. We assumed the leak had something to do with the filter, and I gave the technician an incorrect description of the problem. The technician named Roberto from Electrolux arrived and found the actual problem within just a few minutes! I was extremely impressed because the issue had absolutely nothing to do with the water filter. He was attentive, professional, knowledgeable, and genuinely caring. He took the time to make sure the problem was completely resolved, cleaned up the area, and made sure everything was left in good condition.

Electrolux’s customer service has been so combative and unreasonable that I’m honestly starting to wonder whether its repair-booking process is intentionally designed to generate cancellation fees—and whether the company is protecting what amounts to a misleading profit center. To begin with, I could not even schedule a repair without agreeing to a $356 fixed-price repair charge. Electrolux then charged us for a repair visit that never happened. When I complained, they eventually refunded part of the charge but kept $150 as a “late cancellation” fee because I could not produce a cancellation confirmation number.

People beware I bought a brand new Frigidaire stove had two gas leaks in my home. They never addressed the problem I had to actually call the escalation center of Home Depot. I was three weeks in the winter in the snow cooking on my grill because I had no stove. They finally recalled them do not buy. They will never help you. They don't call back. They don't answer emails. They are the worst company to deal with if I could give them zero stars I would.

Electrolux / Frigidaire "service" is a scam! If they try to sell you any guarantee, RUN!! I bought a a piece of Frigidaire junk. Within 2 weeks of the warranty expiring, it stopped working. I called and, of course, they would not honor the warranty but said they would sell me a new warranty for $280. The warranty was to cover a the service needed plus all labor and materials and repair was guaranteed to work or they would replace the appliance. I paid and the service call was scheduled.

I do not recommend any Electrolux appliances. We purchased our All frig and freezer in July 2020 and received it in January 2022. We built a home and decided it was worth the wait even though it wasn't clear when or if we would ever receive the set. We started having trouble with the refrigerator not cooling and had to have it serviced in 2023. The Service Tech said he would put freon in it which made it work until June 2026. Currently, as of June 2026 it is not cooling again and a different Electrolux service technician said the coils are leaking and it will cost $600 to repair something that should have been repaired when it was still under warranty. Our previous Electrolux All Frig/freezer worked great and had much better quality with the stainless, door balance, shelves, etc. and obviously design.

I received an email saying my subscription had been reactivated when I did not reactivate it. I was in the office close to an hour trying to cancel this. I spoke to at least eight different people who kept transferring me to other departments. I got transferred back to the same prison three tines who lost their temper with me when I told them they had transferred me to the wrong department. Extremely frustrating!

​"Extremely disappointed with @Electrolux. Bought a dryer last year, broke in 4 months. Got a replacement (same model), and now 3 months later, it’s broken AGAIN with the same issue. We’ve been without a dryer for a month (not counting the first time, which didn't get fix for 3 months), and customer service just gives us weekly excuses. Their quality has plummeted and their support is abysmal. Unacceptable."

I am submitting this complaint regarding a defective Electrolux refrigerator that failed within weeks of delivery and has caused both significant inconvenience and documented property damage. Shortly after installation, the unit began exhibiting multiple critical failures, including:

Electrolux is a nightmare to deal with if you have an issue with your Frigidaire freezer. I had a service person determine my door was faulty and needed a new on March 19. I have made numerous calls and have been told on multiple occasions that the door was on its way, only to not receive it and have to call back. It is now May 22 and we are no closer. I don't know if I am dealing with Ignorance and incompetence or malice. It would appear that Electrolux does not want to honor their warranty and are seeing how far out they can push it before I give up. I will never give up.

My washer and dryer both are 39 days old. I paid over 1500 for the pair from Lowe’s. My washing machine is already making the loudest noise I’ve ever heard! My dryer is taking over 90 minutes to dry clothes and it wads my sheets and blankets into a ball. Worst washer and dryer I’ve ever purchased. They refuse to give me a refund! Customer service manager hung up on me. (Emily)

I paid Electrolux two months ago for its “fixed price repair” service for a refrigerator, believing that amount covered the repair. A technician came out, diagnosed the problem, and said they would return after the parts came in. No one ever followed up, and I was never told the repair would not be completed because pests were seen behind the fridge. Two months later, with my tenant still without a refrigerator, Electrolux demanded pest-free certification or offered only a partial refund. I have ongoing pest service records. The poor communication and refusal to stand behind the service were unacceptable.

I received a recall notice from Electrolux/Frigidaire on 3/19/26 instructing me to stop using my oven. What followed was weeks of scheduling failures and conflicting information. Electrolux cancelled my original repair date, 3/31/26, request without explanation, then sent multiple “confirmed” repair dates (4/1/26, 4/2/26, 4/3/26, 4/6/26) that the authorized service company said they never received. I rearranged my schedule for each date, and none of them happened. The repair was finally completed on 4/7/26, which was not one of the dates Electrolux provided.

We had an Electrolux refrigerator for many years, and at the time of purchase had a subscription to replace the filter for the water every year. The appliance itself was fine, until it finally gave out after 10+ years. We bought a different brand refrigerator; I called Electrolux to cancel the filter subscription and was told on the call it was taken care of.

I bought Electrolux dryer and soon after I bought it, it was making loud metallic scraping noises. Since it was just a few days old and still under warranty, Electrolux sent appliance repair technicians and they made 5 visits and replaced 11 new parts. And it was still making loud noises, I asked for a replacement or have it sent back since technicians made efforts to fix the dryer 5 times and they seemed not able to find what was wrong with it. It may be the frame damage or something irreparable. Electrolux insisted to have it service once again and it would be 6th time. I had to deal with this so constantly and it was very frustrating. I would consider their customer service to be very poor.

So sorry I bought an Electrolux washer. Belt broke while still under warranty. Went to Electrolux and booked repair appointment. Man came 3/9 and "belt broken". Part "should arrive Thursday 3/12". It's now 3/16 and no part. Meanwhile they cancelled my repair booking/cannot re-book until part arrives! Charge is STILL on my credit card. Called up bank and put charge in dispute. Now call Electrolux consumer service and let them know. AND MY LAWYER.

I purchased an Electrolux washer and dryer in March 2025. The dryer has broken once and was replaced because parts were not available. The washer has broken twice and was repaired twice and is broken again. It is no longer covered under the warranty. I am highly highly disappointed in these products! If I pay for a higher end appliance, I expect a higher end appliance, Not one that breaks down within a year! The extended warranty that this company keeps sending me in the mail is absolutely ridiculous and truly expensive. I wish I would have done more research before purchasing these units! I do not recommend them to anyone or any of their product products to anyone!

Bought Dishwasher several years ago. It was out of warranty. That wasn't the issue. I started the dishwasher and went out, when I came back, I smelt burning, opened dishwasher and the bottom plastic spray was totally melted. This could have started a fire, this is a consumer fraud, they offered to send a repairman for $300 and a discount. When I called and asked for customer relations was told they do not have one how convenient, sell garbage and not have to answer for it.

Warning do not purchase a Frigidaire refrigerator. This company sells products that do not work then they want you to take five hours out of your life off work to wait for a repair person to come and look at it to see if it’s covered under warranty. I can buy another refrigerator or the price of me having to stay home for five hours. Customer service very poor. Even management poor. My recommendation do not purchase anything from Frigidaire or Electrolux. Only reason I gave it a one star is because there that is the lowest I can give. They are a zero.

HORRIBLE customer service! They give you the run around, gaslight you, and do not follow through with ANYTHING! I have a lemon cooktop that has been broken for MONTHS! They have completely changed all parts and yet to replace it for a new one.

In May 2025, the microwave handle broke, rendering the unit unusable. Because the appliance was covered under both the manufacturer’s warranty and an extended warranty, I contacted Electrolux for service. During the inspection, the technician identified additional issues, including a nonfunctioning timer, alarm, and clock, as well as a fan that would not turn off. A complete replacement door was ordered.

I can’t review the appliance, because I haven’t received it yet. I ordered a dishwasher, a range, and a refrigerator from Home Depot on 12/3, and was told upon ordering that delivery would be tomorrow, 1/15. On Monday 1/12 I got an email saying my delivery is confirmed, and to be on the lookout for an email with a 4 hour delivery window. At 12:20 today 1/14 I messaged the Home Depot chat bot, and was told my delivery window was 12:00-4:00 pm on Thursday 1/15. At 2:15 I get a text saying my delivery has been rescheduled for FEBRUARY 14TH, less than 2 hours after confirming it would be here tomorrow.

We recently purchased an upright freezer. We were told that it had left hanging door capability, which we needed for the placement of the unit. Left handed hinge was supposed to be included. So we follow the manual and take the door off. Can't find the left hanging hinge. I phone Electrolux and after 3 calls find out why the hinge was not included. It hasn't been made yet!! We have been informed that it could be months until we get this part as it has not been made yet!! Not very happy. We feel that we have been deceived. It was advertised as being right or left hanging. I don't have a lot of faith in ever getting this part.

HORRIBLE REPAIR SERVICE!!! This was my first new refrigerator purchase ever, and we bought a new Frigidaire side-by-side. It didn't even last 3 weeks before the fan motor went out, freezing our vegetables below, spoiling the creamer up high, and melting all the ice in the ice maker. We reported the issue, got a technician out fairly quickly, but then things got worse. Electrolux did not have the actual part in the repair inventory, but supposedly had a similar part. That part was on back-order.

Horrible customer support and repairs. We used their washer and dryers for our rental units and they will lie when about when they are coming out, ship parts to the wrong addresses, and constantly delay repairs. They just claimed that the technician spoke to me and I told them the tenant was not present and they left even though I did not even receive a phone call from them. Then they claimed the technician tried to call me and I didn’t answer and that they knocked on the tenants door even though they have ring and no one stopped by. Same call same day two different stories. And now they are rescheduling for a month out and even though we explained the situation to their supervisor no one cares.

Have an Electrolux combo washer and dryer and it had an issue with 9 months of delivery. The company automatically said it was not in warranty when it was and did not stand by the product at all. Customer service and product are a joke. Wound never recommend or purchase again.

We have been waiting for 2 months on a repair of a 2 year old combination microwave and wall oven. We called in for repair and it took 3 weeks for the tech to get here. THEN, he comes and says he has to order parts. As the part are coming in we wait another 4 weeks for someone to come. Okay, you would think today is the day... but NOPE. One guys shows up when the original order requested to for repair because of the weight of the unit. Now, we are livid. The repair guy shakes his head and tell us that he we have to reschedule. Something must have happened to the system to lose all of our information.

My 72" Electrolux fridge stopped working. After 2 months of numerous repairs electrolux declared it non-repairable and suggested I buy a new one for $12,000. The worst company, the worst customer service. Will never buy their products.

The quality of the appliances are terrible but that is nothing in comparison to trying to deal with warranty repairs and customer service. THEY DO NOT HAVE CUSTOMER SERVICE!!! The customer service people take calls in the Philippines and have no idea where you are in this world. They say they will call you back but that never happens. It took me a year to get the really bad dented doors replaced on a brand new refrigerator. The quality control does not exist. The water dispenser doesn't work since the doors were replaced. They have one repair company to take care of repairs and that company has one refrigerator repair person. If he is busy or sick, you have to wait until he is available; is that customer service????

I am extremely disappointed with the service I have received from Electrolux regarding Ticket #**. In October 2025, my Electrolux dishwasher caused a major water leak that damaged the ceiling of my basement. This was confirmed independently by both a licensed plumber and Electrolux’s own technician. Despite this, the support process has been nothing but frustrating, repetitive, and unprofessional.

I placed a replacement order of a retired washer. After two weeks, on the scheduled delivery date, I still had not received any delivery information. Called the customer service numbers three times including one on the estimated delivery date, still did NOT get a delivery date. To say the least, this company still has stone-age logistics. Avoid direct order on their website.

If I could give 0 stars to a company I would!! I have never given a low review of a company before. HORRIBLE costumer service. Had my 2 year old dryer "fixed" under warranty. Within a few months the issue began again. Would they fix this issue? Nope, warranty was up... Absolutely will NEVER recommend Electrolux to anyone!!!! AVOID THIS COMPANY!!!!

After 30 days of buying a brand new Frigidaire refrigerator it was fixed. I called for three weeks straight trying to get this repair replaced. They did not want to work with me. I called and ask if they would compensate any food loss they said no it’s not covered. I did not expect this out of a brand new refrigerator and have to wait 30 days to be without a refrigerator very disappointed in this company.

Bought a vacuum from Amazon 18 months ago and I loved it. Sadly the battery died and it no longer charged. I called Electrolux customer service and was told I qualified for a replacement vacuum and to send in the receipt and serial number. One month and more than 10m calls later they still hadn't sent it out and THEN I was informed I'd have to go through another customer service office since I live in PR. There I was then told I had to go thru Amazon for the replacement. Amazon told me It was past the return date so they could not honor any warranty, but could return my $$. And then proceeded to charge a fee of $80 on a total sale of $151.00 So NO, DON'T BUY IT!!

Electrolux customer service concerning their warrantied products have got to be the worst. I purchased a cordless vacuum that would not work, I'm talking about right out of the box. I contacted them and was told it would be replaced, that was in July 2025, as of October no replacement and just runaround from customer service. If anyone is getting ready to purchase anything from them and are checking these reviews, BELIEVE THEM!!!

We have the extended warranty on our 2020 washer and dryer, which is about to expire. Luckily, the washer was still under warranty when an internal valve failed causing flooding. This in turn, also led to the need to replace the motor. It has now been over 2 months that we are waiting on a backordered motor. Appointments are cancelled and rescheduled weekly. To date, 5 appointments and still no sign of the motor. This is absolutely unacceptable. How does a company not stock basic parts? Seriously wondering if they are just waiting for the warranty to run out. Customer Service is no help at all. It's basically a call center for scheduling appointments. The reps have nothing more than basic information which is also frustrating. Honestly at this point, I doubt my machine will ever be repaired. Looking for a new one and I can tell you it won't be Electrolux! That is for sure!

Absolutely terrible brand that DOES NOT honour their warranty. I had an under-the-counter fridge that stopped working two months before the warranty was up. I was able to make contact with their customer service team, they sent me a case file email, we had some back and forth, and then they ghosted me after 20 days of trying to chase them down. DO NOT buy a Frigidaire appliance, I have read nothing but horror stories about their products.

I bought an induction range in June 2025. October 1, the cooktop stopped working. I called customer service that same day. It’s been 22 days and still haven’t had a service tech to my house, Today I was told some one would be here in the 29th of October. THAT'S MORE THAN 4 WEEKS SINCE MY INITIAL COMPLAINT. Customer service has not helped. Guess they don’t have enough reliable technicians. Twice, I was told someone would be here on a specific date. I’ve seen no one. Have spent hours waiting for repairmen to show up. Based on Customer service, I will have to wait at least 6 weeks before I have a working stove. UNACCEPTABLE.

I purchased an Electrolux Frigidaire Over the range microwave. Within a few weeks it started emitting a loud buzzing noise. No one will come to repair or replace it. Customer service is horrible. All they offer is a buy back which takes my time my effort & my money as I would have to pay again for delivery installation & haul away. I will never purchase another product of theirs. Totally unacceptable response to my issue.

I was connected to them through Frigidaire support. Paid the fixed repair cost for the fridge repair that was making noise. They have sent some guy who speaks no English from Gold Star Appliances. My fridge ended up completely broken, lost all product/food inside and when they finally managed to restore the functionality, it was making the same exact noise. Asked for a refund and was denied. I would say stay far away from them.

Repair was scheduled between 8am-5pm. Confirmed the appointment and the gave me an eta of 3:30pm. 4:15 I received an email canceling and telling me to reschedule after I already waited all day for them to show up.