Electrolux Reviews

My husband bought me this 'luxury' brand washer from Electrolux for Christmas. In the 7 months we have owned it, it has stopped working 3 times for the same reason. It needed a new drain pump. Out of the 7 months we have owned it, it has been out of commission for 2months. This last time the customer service rep stated they would replace the unit but when we then spoke with the manager they said absolutely not. They will keep replacing the broken parts and only when they can no longer replace the parts will they consider replacing the unit. They were unconcerned with the fact that we have had to go to a laundry mat for 2 out of the 7 months we owned it. Stay away from this company and their products!!!!

On May 9, 2025, my warrantied wine cooler was declared unrepairable by Electrolux. I have spoken with CSR 10 times to get confirmation of the replacement steps. CSR assures me someone from the Back Office will get back to me in 3-4 working days. It has NEVER happened! DO NOT BUY from Electrolux as they do not honor their warranties.

I bought and paid in full for a new 2025 mobile home. When I came in for my walkthrough I saw the Frigidaire refrigerator had several visible dents and scratches. After reporting it and sending in pictures, I was told they would bring a replacement. Well they did and delivery guy checked the new one and stated to me that it had dents also, so they took it back. This is bad business. If I spent this kind of money I expect everything to be right.

The Frigidaire microwave model FPBM3077RF controls was inoperable. The problem was reported and Electrolux assigned a service ticket (ticket # **). On June 4, 2025 a technician was dispatched and he ordered a new door. On June 11, we received the part ordered and another technician was dispatched on June 26th. When the technician opened the package for the part, it was broken during shipping. He said that he had to reorder the part again and left. The next appointment was setup on July 15th when the technician showed up but the part ordered was still not received. So, he reordered the part and asked to wait 10 days. The part was finally received on July 21st and another tech appointment was setup for July 26th.

We purchased a washer/dryer through home depot with a warranty through Electrolux. We have had an awful experience with their customer support and warranty. The product arrived with a hole in the drain hose. When someone came to repair it, he said he didn’t have a hose because he wasn’t told that’s where the issue was. We then had to wait for the hose to arrive to our house, which didn’t happen until we called two weeks later to find out it hadn’t even been sent yet. When it did arrive, three weeks later, customer support didn’t schedule our service appointment until the following week. The morning of our appointment, we received a text that the appointment was canceled and rescheduled for the next week.

Two, yes two, Electrolux branded refrigerators went out at two of our properties within a few years of each other costing us many thousands of dollars. I called Electrolux and started a claim (claim# 1003149490). They promised time and time again that "management would look into it and call me". They never did. I called and messaged with them half a dozen times to get the same answer every time. Obviously this is their business tactic. I look forward to NOT buying anything that they make (Electrolux, AEG, Frigidaire, Westinghouse, and Zanussi) in the future knowing this is how they treat customers.

THE worst customer service! They do not honor extended warranty and it’s impossible to speak with a U.S. representative. We had an issue with a dehumidifier; had purchased an extended warranty on it. Supplied all the required documents more than once. Was notified they would send us a gift card to cover cost of replacement; still waiting months later. Even a complaint to the Better Business Bureau didn’t motivate them. I would Never purchase another Frigidaire/Electrolux product again.

Less than 30 days in new house. Broken freezer. Replaced under warranty. Lasted 24 hours. Now takes 2 more weeks for them to come back out. Was told they gave me extended warranty. Now stating they misspoke and will not be giving warranty.

I paid Electrolux/Frigidaire for an out-of-warranty cooktop repair and was given order #** and spent over a month without a working cooktop due to their disorganized, slow, and dismissive customer service. I was repeatedly promised that the replacement part was on its way, but it never arrived, and no one contacted me with updates unless I called myself. Then, without notice, they issued a partial refund while keeping part of my payment, despite never completing the repair.

Stove is 3 months old, front right knob is loose and stove top not heating. 1 yr warranty confirmed online prior to making an appointment. Technician arrived and gave an estimate of around $200. This stove is under warranty and registered. He didn’t even open the panel to see if it’s internal element issues. He just wanted to get paid extra. So what’s the point of a manufacture warranty for the first year?? Techs are crooks and lazy. The tech that came today in Va Beach tried to take advantage of my 73-year-old father who is a 20-yr Navy vet. Had my husband been there I’m sure he would have fixed the stove instead of looking and trying to swindle money to fix. I regret purchasing a Frigidaire appliance because of their scamming technicians. They don’t honor the warranty.

I have never in my many years of owning multiple fridges and freezers due to a small pet food/treat business I run from my basement, dealt with such negligence in terms of the repair technician sent to repair an appliance. I'm in West Jordan, Utah, and I'm writing this review for the headquarters location since there is nothing showing for Utah, even though the van that showed up was not only scheduled directly through Electrolux, but also has all of the Electrolux business badging.

This is the bottom of the barrel type of company. If you think the product is bad, try returning it and see what happens. They’re worse than the cable company. Impossible to do anything online, five phone calls later, over four hours on the phone trying to return an unused item, and the product is still here and they still have my money.

I purchased a top freezer refrigerator on 11/13/24 with a one-year warranty. On June 25, it shut down in less than 8 months. My earliest appt for service (Goodman Home Solution) is not until July 14. Tried to get an earlier appt, but to no avail. In the interim, all of my food is being kept in several coolers. I'm buying ice every day! There is nothing in place with Electrolux where I can get a temporary replacement until my service date of July 14. (The customer service rep did mention that with the "Extended Warranty", I would be compensated for food loss. She pushed so hard for this warranty that I became very irritated). I should not be inconvenienced because of a defective refrigerator that's still under warranty. I feel like I bought a lemon! Also contacted Frigidaire.

I bought this Electrolux Vacuum on April 23,2025. I received and was very happy it was delivered on time, after using for a few days I noticed it wouldn’t hold the charge, not even finish vacuuming my bedroom.. I started getting very frustrated so I called Electrolux before the 30 days policy and explained to the lady the issue with this vacuum, she responded: "So are you putting the vacuum on low, medium, or high speed?" I responded on High Speed because I bought since it advertise it was very good to vacuum dog hair! And the customer service lady responds: "Oh I see why you’re having problems with your battery not holding charge, it’s because you’re not suppose to put it on high speed because the battery won’t hold on high speed!"

WORST Customer Service EVER!!! Bad Vacuum, 3 months old and made me feel like it was my fault and I should jump through their hoops. Disgusting, the way that they treat their customers. Run away and don't look back.

This was absolutely the worst experience I have ever had and the product is horrible. I bought a dishwasher. It was supposed to have much less plastic than other ones and be much less toxic. Complete lies. It has more plastic than any of the other ones I've ever had. Secondly, it gets so hot that all of the utensils in the drawer next to it are constantly hot. None of the dishes are ever dry. Not a single one. Please do not expect it to actually dry your dishes because it will not. The delivery process was an absolute horrible horrendous mess and I will never in my days on this earth ever look towards this entire company or any of its parent companies ever again. If I could, I would ship it back to them. It is horrible. Don't waste your time or your money.

I have purchased a Frigidaire refrigerator and had an issue with the refrigerator freezing food. I purchased the extended warranty so had to call Electrolux OnLine Warranty Service for authorization. Worst customer service I have ever experienced!! All the “overseas” rep could do is refer my ticket to a locator rep within their company to find a “partner” to do the repair. Was told it would take 3-5 days. I called back over 20 times and even gave them all the contact information for the service tech at the appliance store where it was purchased, but still no response! Told me they could not refer me to the locator tech or to corporate headquarters as they could only assign the ticket to the rep within their system. I called the appliance store and they tried to contact for me too. They were told the same thing! Never will buy a Frigidaire appliance again!!!

Bought a Frigidaire refrigerator in 2024. It completely quit running in 5 months. Took 2 weeks for a repairman to show up, when he did he replaced it with an old part and was supposed to return. When new part came in, he never returned. A year after purchase same problem it isn't cooling and running non stop, repairman was supposed to come. Never showed up or even had the courtesy to call. Electrolux is refusing to replace the refrigerator or reimburse me, but will reimburse my extended warranty money so I have no warranty at all. I am beyond disgusted at this point and will never purchase anything made by them again. They used to make good reliable products, not anymore, shame on them and their shoddy products and poor to non existent repair service.

I bought a Frigidaire refrigerator in June 2024 and it went out in May 2025. I never had issues with roaches before this product came into my home and they got into the motherboard and fried it. Electrolux WOULD NOT STAND BEHIND THEIR PRODUCT!!!! It cost me almost $500 to fix it not counting the cost of Orkin coming to spray. Will not be buying another product they sell!

We set up a service call for our dishwasher and washer due to the control panel on the dishwasher needing to be replaced and our washer machine leaking water from the bottom of the unit. The first service call was set up for 5/20 (WO# **). The technician arrived and advised that he would need to order parts for the dishwasher but that the washer parts should be available. The technician then sent us an email to schedule the follow-up appointment for WO#**/ ** which got scheduled for 6/4. The service technician arrived, and we only had 1 replacement part for the washer and was apparently still pending 3 other pieces. So that service call was a complete waste of my husband’s time and mine. My husband works 3rd shift and needs to sleep during the day. My husband then called once we received the last piece for the washer to set up both units and the CSR advised that both units were on schedule for 6/12.

My new Electrolux wall oven microwave combo was installed on a Wednesday and stopped working on Friday within 47 hrs. They scheduled a repair One week late. The technician said the fuse was blown and it will take 2 weeks to get the fuse. After fuse is repaired then find out what caused fused to blow more time without an oven. Electrolux and customer service does not arise above any other brand. I will not buy another Electrolux product.

I’m extremely disappointed with the service I received through Frigidaire/Electrolux’s extended warranty. I own a rental property in Virginia (I live in California), and when my tenant, a mother with a young child, reported that the Frigidaire refrigerator (Model #FFHS2622MS) had stopped cooling, I expected a timely and professional response. Instead, what followed was nearly three weeks of poor communication, missed appointments, and a complete lack of urgency or accountability.

Would give zero if I could. Warranty has been a joke and many false promises. Bought in November, never worked. 3 repair tries only made it worse. Still without a cooktop after 3 months!!!! So much for warranty. Horrible experience all around.

I purchased a service contract for Frigidaire dehumidifier in 2024. The unit stopped working, I placed a service call on March 12, 2025. I received a reference number for this service call and was told I would receive an email for this issue and the unit would be replaced in 7 to 10 business days. I didn't get the email or any updates regarding this case after two weeks. I called back and spoke to a customer service manager, she said she would expedite the case and someone would call me in 24 hours. No one called me so far. I spoke to a few customer service agents at 866-386-5286 and all said there was no one they could contact in the back office where the service calls being processed, all they could do were sending them the email. I don't have any hope that my dehumidifier would be fixed or replaced.

I strongly suggest if you are buying a refrigerator, you buy from a local company who can provide local service. Electrolux is not that company. I made many calls to Electrolux for service on a Frigidaire freezer. The companies used by Electrolux would not provide service for two days. On the day of my first appointment, I was texted to say the technician had vehicle trouble. I made many more calls. Finally talked to one Electrolux representative who called several local service companies and located one that would come the next day. I received an email from that company saying I needed to confirm my appointment. When I did that, they told me my appointment was cancelled. Again, if you think you will ever need warranty service DO NOT buy a product made by Electrolux.

I purchased a home that came with several Electrolux appliances, but three out of four failed immediately. Despite multiple service interactions and repairs, the issues persist. The experience has been frustrating and disappointing, with poor product quality and ineffective service which is unacceptable. I advise considering other brands with better quality and support. Electrolux needs significant improvements to maintain consumer trust. Their product is expensive and lacks quality and their service is a joke. Buying Electrolux is like wasting your money, you get low quality product, low-quality customer service, poor satisfaction while paying a lot. Just save yourself trouble and avoid this brand altogether. Unfortunately, if they do what they do, it won’t take much for the brand to go out of business.

The customer service experience was the worst I've ever experienced in my life. I received two broken fridge shelves in the mail and instead of sending me 2 non-broken ones, they only sent one and charged me again. They said they could not send me a replacement for both that arrived broken, only one. Also, the refund was incorrectly processed as a charge. Terrible experience with agents that do not care about fixing the actual problem.

Worst repair people ever! Needed my oven repaired. First guy, Earl, show up at 3pm with a 8-5 time frame. First of all what appliance repair gives you an 8 HOUR window!!! He yells at me for having my dog on a leash and tells me to put him away. I refuse. He refuses to take his shoes off or put on booties, claiming it's against OSHA regulations. Next he turns on my oven, barely lets it heat up and says -- a part is broken. I ask him how he knows that since he didn't even pull the oven out of the wall, look at the electrical panel or anything. He orders a part and tells me it will arrive in 1 week.

Our dishwasher started leaking on Dec 25, 2024. We called Electrolux to get it repaired. A man came out in about a week. We never saw him again. So, we called again and another man came out. He ordered parts but never came back after the parts arrived. We haven't seen him or heard from him since. So, we call again, and again, and again. We get the same answer every time...give them 1 to 2 business days and then dead silence...nothing! This company is a ripoff, plain and simple. Their ** phone agents read from a list of pre-written responses and nothing ever happens. I gave them 1 star, the lowest rating I could give.

Bought a Electrolux dryer 10/30/24. By the end of December it started making a noise when in use. Like there was some loose change in it. Called the appliance store where we got on 1/7/25. They couldn't sent a repair tech until end of February, recommended I call Electrolux. I called customer service. They said a repair co would call me and arrange a time to fix it. ABC appliance call the next day stating they don’t service my area. I called Electrolux again. They were escalating my call to the back office. Someone would call me in 24-48 hours. No call. Once again I called them just to get the same story. ABC phoned the next day stating they don’t do Electrolux warranty work. Back on the phone to customer service. Now someone is texting me saying give them some more time to find a repair tech that will come and look at it. We are getting close to a month and it doesn’t look promising. I’m requesting a new unit. I DO NOT RECOMMEND Electrolux products.

I bought a upright freezer 3 years ago, within a few months of my purchase I started having problems with it. As soon as I had cooked/prep/shop to feed my family, it would stop working. After many technicians over, many days off work waiting for the technician, my unit got replaced. Within only 4 months of replacement, the new unit stopped working. I called again, and their earliest availability is within 10 days. SIMPLY UNBELIEVABLE. Then I asked, what about my food, I have 4 kids, I can't lose all that food, they said it's not their problem. They are not responsible for that. Electrolux products are a piece of garbage. The only way they work is if you don't use it. If you keep your freezer empty, no problem. What a scam. They really went downhill.

We purchased an Electrolux washer and dryer, they were delivered on December 4th, 2024. The washer doesn't work, after many calls to the store and to Electrolux they would not replace it as they claim it's repairable. We are still waiting for the part, it is now January 23rd, 2025.

We bought a new fridge and side by freezer from Electrolux, took months to get and was paid to unpack and inspect, during delivery driver who did not speak English handed me a iPad to sign and it said delivery confirmation, signed it and they left, after unpacking found it damaged, took weeks to get a tech to look at it who said it was ok, got the ice maker hooked and and it sprays water inside, after multiple cancellations for service I was told it wasn’t repairable, Electrolux said they would buy it back but not replace, minus the tax, we have been fighting this since Aug 2024.

My range hood stopped working in less than a month from installation. 5 call outs later and still not working. No stock to replace my range hood that cannot be repaired, and when I complain about the lack of service and ask to speak with management, my case manager hangs up on me! Wow, who would ever want to be their customer.

I purchased a washer and dryer in 2017 - then the following year I purchased the dishwasher. The appliances worked well for the first two years - after that I have had to call at least twice a year to have the washer/dryer machines serviced - different reasons - this time the dryer needs new rollers and the washer needs bearing!!! The dishwasher was so bad within two years I had to purchase another brand. I have purchased the extended warranty for the washer/dryer and the company that handles the contract is inept!!! I will NEVER recommend an Electrolux/Frigidaire product!!!!

Bought the laundry tower in August, wasn’t delivered until October, washer broke in December. I have had clothes stuck in the washing machine for 3 weeks! They sent a tech out who had no idea what was wrong but ordered some parts to try and work it out. Parts came, but they don’t have a tech for another week so still sits the $2,000 useless appliance. Expect to spend at least 30 min on hold for customer service to answer and then expect them to not fox the problem. Will never buy from them again. Ever.

It is apparent that Electrolux has no intent to honor warranties. My new home has a defective range hood exhaust from Frigidaire who is owned by Electrolux, I’ve called numerous times for service. 3 times they set me up with JDS who tells me they don’t troubleshoot range exhaust hoods. Finally a guy from Sears Home Service came AND CONFIRMED the issue. Electrolux wants a Second opinion so the once again set me up with JDS. This is the last time I’ll ever buy anything associated with Electrolux.

If I could give Electrolux zero stars, I would. After owning this fridge for just 2.5 years, the freezer failed the day before Christmas Eve—at the worst possible time. Electrolux's response? The earliest they could send a technician was December 31st. Things went from bad to worse when the fridge also failed on Boxing Day, forcing us to throw away over $400 worth of food. When the tech finally arrived on the 31st, they replaced the control panel, shrugged, and left, saying to call back if it didn’t work after six hours. Surprise, surprise—it didn’t. But Electrolux was conveniently closed until the new year, leaving us stranded without a functioning fridge for days.

Electrolux is the worst company that I’ve ever dealt with. The professional refrigerator should have a class action law suit filled. I’ve been dealing with company since March 2024 and it’s January 2025 with no resolution!! I’ve spent hours on the phone and every customer service rep has the same response. The company and product is a JOKE!!!! They do not stand behind their expensive products!! I’ve had the fridge worked on 3 times and it’s till not fixed!! The freezer has been fixed once and it’s breaking again!! Don’t waste your money unless you enjoyed sitting on hold for hours and not having a working product for months!!!!

Pretty much everyone else here experienced, we are in the same boat. Bought a brand new fridge, died literally within few days, right before Christmas, called Electrolux since fridge is still under manufacturing guarantee, they are sending contractors that they selected and hired to represent them, one refused the ticket, the other wouldn't follow up with proper paperwork. Meanwhile, Electrolux customer service is...too busy, see screenshot of the third day of trying to connect. No fridge Holidays, no food for my family, no Electrolux, no customer service.

Be careful if you are looking to get any service done in a timely manner. A work order number means nothing since they just cancel or reschedule without telling you. Make sure you have another day or two of free time ready to wait for the inevitable reschedule. Calling customer service to get an answer leads to more incompetence and finger pointing.

I’ve been waiting for a month and a half for a 2000$ refund for a washer and dryer because the shipping company is horrible I moved before it could get delivered I couldn’t change shipping address so I was forced to cancel and reorder. Now I’m being forced to pay on a washer and dryer I never received through Klarna as they have not refunded the purchase and no one can help me cause they need an admin they put it through to the admin and it ends there. Nothing else happens. Still no refund. Horrible experience.

I am extremely disappointed with the service we've received from your company. We purchased a washer and dryer for our tenants, who have two young children under 20 months old. The washer malfunctioned four months ago, and despite numerous attempts, it remains unfixed. Three different technicians have visited, each providing different diagnoses. Each time, appointments have been scheduled and subsequently canceled on the day of service, causing significant disruption.

Our Electrolux dryer had an internal gas leak as confirmed by PG&E. We ended up having to evacuate the building because of it. We're lucky someone caught it in time. When I called Electrolux to send someone to fix the leak they told me I'd have to pay $300+. The dryer was only 6 years old..

DO NOT BUY AN ELECTROLUX PRODUCT. We bought a washer/dryer unit December 2023 that has been nothing but trouble. So many repair calls, and the servicing on the unit has been spotty (lots of mysterious Electrolux-canceled appointments). Electrolux is just waiting out until the warranty expires. In the meantime, we have no washer and no clean underwear. We are a family of six.

I Purchased a Frigidaire microwave professional series and a Frigidaire professional dishwasher in 2018. Since then both have had issues. The microwave when you open the door, it switches the breaker off. This happened about three years after purchase. It is now happening again. I purchased an Electrolux warranty Recently. Even bigger nightmare I was in tears. Microwave is still not working. Requires parts. The dishwasher has been having problems about three years in. Problems with draining drain hose goes to 22 Seconds and then i20. Had one service and now requires it again. I cannot recommend Frigidaire appliances at all or their warranties.

I bought an Electrolux Washer in September and it took me 2 months for them to deliver the product without any notification as to why there would be a delay. I had to call them to find out that they were backordered on some parts. I had to call multiple time to get status on my order and when it was finally ready to be delivered, their delivery company cancelled the delivery stating that the order was cancelled by me, the customer! Again this required taking time out of my schedule to clear up a mishap that they had with their delivery company!! All this translates to just plain horrible customer service. A quality product encompasses great customer as well and clearly Electrolux lacks that understanding. They just lost a customer.

I researched whether to buy the product from a local Lowe's or directly from Electrolux. I ordered from Electrolux and I'm not receiving my order on time. I called because I wasn't getting any updates and the person said that they won't call me until 4pm the night before. Well it became 7pm so I called back. Another rep told me that it hadn't even shipped yet and it might be 2 weeks more before I receive it. No telling. It sure would have been nice to have some communication about such an expensive appliance that's supposed to have good service.

Do not buy an Electrolux product. Their repair service is horrible, their customer service reps are not well trained and can be difficult to understand, and the local repair personnel often simply stop communicating with you. We have had so many problems with their products within the first year as multifamily building owners, and their ability to resolve issues or fix problems is beyond frustrating. I highly recommend a different brand.

Please do not buy the large appliance washer. Mine is only three years old and has broken 3 times. Representatives are rude and unhelpful. I was offered 5 percent off the replacement part. I thought I was buying a quality product. The company does not stand by their appliances.

Literally a nightmare for service, do not buy anything from this company. We got E11 error code on our Washing Machine. We got online and followed Electrolux's web page instructions - paid $99 in advance, and set an appointment for a Wed (9am to 5 pm) - the tech did not show up, but did try to call us at around 8 pm (did not leave message). We called him on Thursday, Tech never gave an excuse why he did not show up after we paid $99 in advance, or offer an apology - nothing. Because we just wanted our washing machine fixed, we just overlooked it.

I bought a pair Electrolux washer (ELFW7437AW) and dryer (ELFE743CAW), which were delivered in April 2024. We didn't start to use them until September 2024. In just over a month, the washer door cannot lock to close. Electrolux had an appliance service company to repair my brand-new Electrolux washer under the manufacture's warranty. The company scheduled a technician’s visit to my house.

Purchased a 3-year warranty from Electrolux (for Frigidaire refrigerator). When the unit broke down I called Electrolux warranty department to get it fixed. Tried 3 times to reach the call-center and was put on permanent hold. Had an authorized repair business fix my refrigerator and asked Electrolux to reimburse me for the fee. They refused and cancelled my warranty on all my appliances.

I recently purchased an Electrolux ELFE7637AT dryer and ELFE7537AT washer after reading very positive online reviews. My experience has thus far been poor with both appliance performance and Electrolux customer service. The dryer wasn't drying clothes on first use, leaving them either damp allover or having isolated wet spots. I called for service. A combo of terrible phone clarity combined with the accents of the service reps makes for a lot of confusion and errors in scheduling and communication. The tech that showed up broke my dryer.

Electrolux Refrigerator Frigidaire. This has been a nightmare. Had the technician come in after the '8' hour window look at the refrigerator and literally say 'that sucks' just to walk back out. After chasing him to say 'what is the next steps' he literally said 'well have to order parts' and kept walking. Do not expect to get your "$250 back for food lost" that is another fight in itself. They make the contract so hard to fight. Keep every receipt, and make it a readable receipt, but readable to what they deem readable, and what they believe you actually use in your home and when you used it. We cannot wait for this term of service to be over. We are literally dragging this refrigerator out of our home and never using this brand or service plan again!!! Buyer beware!!!

I purchased an Electrolux steamer through Amazon which did not work. The number for support agents put you through an endless loop saying I need to talk to another department, which will say the same thing. They then pass you to a company called SmartTekUsa which handles their small appliances, they never pick up the phone and it goes straight to voicemail and mailbox is full. My product is still under warranty and I have no way to even use it because there is no way to get in touch. Feels like a complete scam.

I am working with Electrolux to exchange a faulty stove that beeps on its own. It is so bad that we have to turn the stove breaker off at night. They are a nightmare to deal with, talk off what feels like a script and do not address concerns. I have asked multiple times for someone to call me back without success. Took one customer service rep 10 minutes to locate my account. I will never purchase a Frigidaire product again. 9 months later still waiting for my stove. Worst service ever.

I loved my washer and dryer. Bought in 2019. Had a few service appointments under warranty for my washer, due to a loud thumping during wash cycle. Nothing was ever found, so we left it alone. A week after our warranty expired, the drum blew off the hinges and broke many parts inside (we did not know at this time that multiple parts broke). The drum is a lifetime warranty, not for labor. No problem. It took 3 weeks to get the part, so the team was nice enough to cover labor after I had to beg for it. The tech came out to install the drum and found that many parts were broken from the drum breaking off. It took over 4 hours of my time, I was hung up on twice (THE RUDEST AND WORST CUSTOMER SERVICE I'VE EVER DEALT WITH), and lied to through the chat.

Electrolux sent me the wrong part for my refrigerator but told me I had to pay the shipping to return. I never raised my voice nor was I rude, but the customer service rep was not the least bit helpful. Will never purchase again from Electrolux.

I bought a Frigidaire dehumidifier from Walmart on 03/04/2024 and it was delivered 03/06/2024. I used the unit intermittently from March till about the middle of May then started using it continuously until I found out the unit was no good due to freezing coils on 06/13/2024. I only used the unit continuously for three or four weeks and the coils start to freeze which has to be a new record for dehumidifiers. Electrolux refused to refund my money but offered to send a replacement unit that would pick up with the same warranty I had when I purchased the original unit which means with the replacement the warranty will run out 03/06/2025. I sent Electrolux all the required paperwork for the replacement unit on 07/07/2024 and the email said I should receive the new replacement unit within 10 days.

We bought an Electrolux gas dryer 2.5 years ago; with a one year warranty. As soon as the warranty expired, the problems began. It stopped producing heat and made an awful whining noise. The repairman said NOT to use the "eco" setting so now we have heat. That cost $145, then he said we need a new motor. That's $675. Almost enough to buy a new dryer. It is impossible to actually talk to a human if you call, and expect to be on hold for a verrrrry long time. The "chat" function is even worse. No help. I am so frustrated with this company that I want to make sure no one else buys their products. What happened to decent customer service? They are terrible and I will never buy another of their products.

I bought a 15000 BTU Airconditioner. It is so loud and does not blow cold air. I have been dealing with rude customer service who told me "What Do I Want???" since April/May They told me so many different things around in a circle. Still don't have A/C in the middle of a heat wave! I paid over $500! They have said 5-7 days now for months. They responded to a BBB report, but they still have not honored the buy back or replace. I just have a useless machine in a 100 degree heat. Hours on the phone, chat, email, still nothing!!! I thought this was Frigidaire a reputable company. NO It's Electrolux, I'm returning ALL of the appliances purchased for my new home.

47 minutes in the phone with a poorly trained man who appeared not to know how to use their own internal processes. Processed my payment, but failed to order the part! Second call one month later, 34 minutes on the phone, part finally shipped next day, but without the requisite screws! Pathetic.

I ordered a vacuum online and I was supposed to receive it 2 day air. I still didn’t receive it a week later and it was still processing. I called and canceled and it. The wait time on the phone is ridiculous. Altogether it was about 3 hrs. The people you talk to are not knowledgeable at all and they keep putting you on hold. I didn’t know that Electrolux had such terrible customer service. I will not order from them again. They used to be a good company. I don’t know what happened. They just don’t care.

Waited on hold for an hour every time I called. Customer support rep called me stupid and just stopped talking to me since they aren't allowed to disconnect. Contradicted themselves and didn't answer any of my questions.

The freezer we purchased is continuously leaking in one of my clients vacation homes. It is leaking from a very specific spot in the back. We have had two local appliance repairmen come out for them to tell us it is not something that can be repaired. We reached out Electrolux's repair tech and received the same answer. Per the tech from Electrolux this is due to a faulty unit. It is no fault of the homeowner, who has never moved this freezer and has only used it minimally due to it being in a vacation home. We were told by the tech to contact customer service so we did. I spoke with Tonichi but under the chat box it said Jose. So I am unsure which person I was actually speaking with.

Heads up about Electrolux refrigerator (and probably all appliances). Bought this counter depth French door fridge less than 10 yrs ago. Apparently it had a manufacturer defect on the insulation which we did not catch until recently. The blob of ice in the back of the fridge corroded the fridge and also stuck to the dry wall behind, which damaged my dry wall as well while pulling out. The repairman, an Electrolux certified, said he has not seen anything like this in his 30 years of service and certainly a manufacturing defect. Reached out to Electrolux and they refused to admit the defect. Ended up buying a new Electrolux fridge (what was I thinking?).

Completely disappointed! Hate this product! Electrolux combo unit model 6798! Purchased end of December 2023 dryer started making January! 5 repair visits had my new parts replaced!! Junk still making loud rattling noise!! Hate everything about this Product and will NEVER buy again!

I had two new laundry machines delivered in late March 2024. I have been waiting since Thursday May 16 for service on my machines. I provided a video of the dryer to the service company and I also explained to the technician the problem with the washer latch not locking. I actually have to push on the door for the door to lock in place. The dryer sounds like a freight train. The technician explained that they follow Electrolux office recommendations for repair. Apparently they decided to order parts even prior to the technician visit. This all sounds ridiculous but maybe this is a common problem so they are aware of the machines' deficiencies prior to our contacting them

The first representative I spoke to was unable to figure out how to have a different billing and shipping address and she told me that there was no way to do it. So she made the order anyway incorrectly. The next rep told me they would cancel that order and make a new order. Long story short I spoke to 7 reps through phone and chat and I was hung up on, I was given an incredibly RUDE tone and attitude, if you still have an option please go anywhere else for service!!

I bought a refrigerator on March 30, 2024. After a month on May 2nd, 2024 the fridge stopped working. It was a blocker issue. When I raised the complaint on Tuesday night around 8 PM, but the service engineer came on Friday. Despite several request to come early, they did not turn up. After that when they came and inspected they said some board is gone due some electricity supply.

I will not ever buy anything made by Electrolux home products ever again. The tech support will not help and the products don’t last. Worst company and products. The tech support personnel was rude and wouldn’t answer a question.

I have had a horrible time and experience with Electrolux over the past few months! Here is my story. I purchased a separate fridge and freezer. The freezer came with a broken ice maker. After weeks of dealing with the store I purchased it from, whom advocated for me with the Electrolux rep, the freezer got replaced. With the fridge, the first one came dented. It was then told to me that it was probably dropped but it should be in working order. After months of dealing with it, Electrolux decided to send a "new" one. Well...the new one has a broken water dispenser, missing screws for the frame, a broken hinge and a missing glass for the shelf. I am now dealing with them. They have offered to fix it. Why would I want a broken fridge when I paid full price for a new one? Are they trying to pull the wool over my eyes? This is NOT OKAY! Stay away from Electrolux products unless you want to be aggravated and tons of time to deal with issues.

Broken Bottom Freezer Door. No fix provided while still under warranty. We Purchased the Frigidaire French door fridge with a bottom freezer drawer Frigidaire combo from a store close by roughly 2 years ago. We noticed a problem with one of the bottom freezer drawers upon assembly of the fridge, and called Frigidaire to discuss the issue, and see if it was covered under warranty. We sent them a video of the issue, and they sent a tech out to see if the freezer drawer is covered under warranty. The tech and Electrolux /Frigidaire determined it is covered warranty. Over two years We have had 4 techs come out, and they all are having problems with getting the right parts from Electrolux/Frigidaire.

We purchased our Electrolux Refrigerator in December of 2022. We noticed that the stainless steel was not good quality. It is very shiny, looks tacky. Anyhow, one of the doors came in dented. Call the technician who had to order another door. The new door arrived, DENTED ONCE AGAIN! Another door was ordered. Again, THE DOOR WAS DENTED! Finally a new door was ordered and it was NOT dented!

On April 5, 2024 we purchased an Electrolux washer model no ELFW7637AW1, SERIAL NO. 4C40710833 from Canadian Appliance Source, Vaughan. Cost of the washer was: $ 1095.00 and with the pedestal & extended warranty & taxes & delivery & installation, the total cost amounted to $2030.55. The washer was delivered as promised on the next day, April 6, 2024 at around 11:15. We ran the first load at 12:45 and had to stop the machine as it was making a noise like a turbine engine. The noise continued even when the machine was turned off & unplugged.

Front Load Washer with LuxCare® Wash - 4.4 Cu. Ft. Model: ELFW7337AW. I purchased this Electrolux Washer 12/23 after doing a lot of research and reading multiple reviews. It took me two years to save up to buy this washer and I thought all the saving was going to pay off with a quality machine. What is NOT disclosed anywhere is that Electrolux impregnates the rubber gasket with a scented antimicrobial. The smell is so strong even after cleaning and using the machine for months, that I have to keep the laundry room door closed at all times. The smell is sickening, causing headaches and trouble breathing. However, that is not the worst part, I have developed severe skin issues and irritation since getting this washer. I have had to seek urgent medical care from several doctors. I have not used a new detergent, soap, lotion, etc. It is the washer causing me to be seriously sick.

I'm exhausted with this company. Bought a fridge in October 2023. The fridge has not worked properly and been repaired twice. No help from the company. They will not pay for the food I lost or replace the fridge that cost me $900. I don't understand how they have an A+ rating when they have over $3000 complaints and bad reviews. I so sorry I made that purchase. Scam company.

My experience purchasing appliances (dishwasher and electric range) from Electrolux store front has been nothing but a worst nightmare. I placed my order back in December (**). My delivery was scheduled for 1/12 and my electric range came in damaged so the installer/delivery service took it back to get a replacement. They took my old range (that was part of a haul-away that I also paid for) on 1/12. Now, I have no range at my house for over 2 weeks now. I’ve called multiple times to the customer service and no one is giving me any updates on my order. Lisa (customer service manager) never got back to me after calling numerous times. This is the most awful experience I ever had as a customer.

I purchased a new build home with an Electrolux Refrigerator FPRU19F8RFF in March 2020. 3 years later, I have a problem with the fridge and called customer service. The technician came out and diagnosed the problem is with the control board. He ordered the part and said when it's delivered, they will come back to install it. 1 month later, the part had not arrived yet. I first time I called Customer Support for an update on the part, they informed me that it's still on back order with no ETA posted. They instructed me to call back in about a week for another update. The second time I called, I got the same response as the first. However, this time, they told me if parts aren't available by the next time I call, they would send me a new replacement fridge.

10 days before our Electrolux clothes dryer turned 2 years old, the main power module failed. The service technician informed me that the module and entire wiring harness needed to be replaced so he ordered and installed one. Electrolux are now refusing to honor the 2 years parts warranty and pay for this $350 part because we did not contact them first. Very poor customer support. I will also mention that this dryer has had minimal use as we hang our laundry outside to dry from May to October and then for the remainder of the year only use the dryer 2-3 times per week. I'll never buy another Electrolux product again.

I purchased the Electrolux Front Load washer in late August 2023. Upon the start up of first test wash (with installer) it made a load grinding noise. Oct. 2023, it does not balance load and even louder.

Bought a new range in 4/2023. In 10/2023 range caught fire in my house. Spent hours on phone and finally got someone to send a technician out 1 week later to determine what we already. Range is unrepairable. Now the games have begun. Electrolux is claiming the technician deleted the case so it was resubmitted but still no documentation. I have spent around 8 hours on the phone (mostly on hold). This is by far the worst customer service in the history of customer service, despite the fact that there’s an obvious language barrier, no one seems to do anything regarding my issue until I actually get to speak with someone and most of the time they put me on hold so long that the survey comes on, which I honestly answer and the call gets disconnected.

Bought a Frigidaire refrigerator and got it delivered 09/2022. Early 10/2023, we get a high-temperature alert on our freezer and call a service tech out. Exactly 12 months and 18 days past the date of delivery, he confirms a refrigerant leak. A tiny, tiny pinhole that has been leaking refrigerant well within the 1-year warranty, most likely a defect during the manufacturing process. Tech says it will be about $1,500 to fix (half the cost of the fridge new) IF we’re lucky. If the leak is in the wall, we’re best off just buying a new fridge. Call Frigidaire/Electrolux who claims “so sorry” because we didn’t catch the leak during the 12-month window. Hours of arguing with customer service, we finally get a concession for them to pay for the labor to get it fixed. They put in a rush and someone will call in 1-2 business days.

After few times using the stove stainless steel around both right and left burners overheated and colour changed to brown. We have this stove for less than 3 months and this happened in first month. We really regret buying it. Contacting them had no result. We have GE Stove for more than 9 years and it looks a lot better than this couple months old stove.

Worst customer service... 6 times in one month trying to get fridge repaired, all their service providers have the worst ratings on Google, 3 different diagnosis of repairs from 3 different services.... Don't buy their products or their warranty service, I should have bought PC Richard's warranty, at least I could have dealt with them in person.

AC went out in 2 years so I contacted Electrolux which I purchased an extended warranty. So I sent in paperwork for warranty replacement and 3 months later refuse to replace defective AC unit or refund my money I paid for warranty.

Absolutely the worse experience with Electrolux/Frigidaire! My fridge broke down two months after closing on my new construction home, and despite multiple attempts to get it replaced, I'm stuck with a useless appliance. Their customer service is an absolute joke. Every time I called, they either hung up on me or kept redirecting me to another rep (phone tag). It's as if they have no interest in helping their customers at all. I'm extremely disappointed and frustrated with their lack of professionalism and commitment to resolving my issue. I will never purchase anything from Electrolux/Frigidaire again, and I strongly advise others to steer clear of this company as well. Save yourself the headache and go with a more reliable and customer-oriented brands. -Claye **.

If I could give them a minus five stars I would. They came out and did not fix the refrigerator and then would not come back to fix it. I called another company, and they came out. And within five minutes knew what was wrong and had it fixed!!!

to them this is one unit and they are twin builtin and we made the kitchen for them to fit. How you want me to stay with the freezer only I don't understand. Should I keep the freezer and an empty space for the refrigerator or get unmatched refrigerator until the freezer broke? I don't know. After how many year and call for service and then they buyback it.

My washer and dryer needed repair and I have an extended warranty on both. I called the warranty department only to be hung up on twice. Finally was able to get through the phone questions, then waited over 1/2 hour to reach a person, she gave the service company the wrong serial number for the washer and forgot to put the dryer on the service order. So I was unable to get service. Spent another 3 hours on the phone with them this afternoon, and because of their error with the wrong serial number, I have to wait several days just to get an authorization so I can get my washer fixed. REALLY??!!! I will never ever buy anything from Electrolux again and I will never ever get their extended warranty.

I have had an Electrolux fridge for less than three years. I already need to replace it. I have replaced multiple door shelves and they continue to crack and break. So unless you pay to replace those you lose storage space. The bottom shelf of the fridge completely broke and the peg that supports it ripped out of the fridge wall. That shelf is now unusable. I clean out my fridge every time I get groceries so it’s not overstuffed or not taken care of.

We ordered an Electrolux dishwasher recently. We paid a $120 surcharge for installation and removal of the old unit. I had carefully measured the space and was sure the new unit would fit. The installers arrived, said the unit would not fit, said they couldn't even take the old unit out without cutting it up which they were unwilling to do. They left the new unit sitting in our dining room, left our kitchen a mess, and just plain left. The Electrolux customer service rep, having been told all this, replied with "Do you want a refund of the installation fee." Yes, very helpful. Thanks. We called our plumber who removed the old unit (but had to leave it in the alley as he doesn't have disposal facilities) and installed the new one. Everything fit fine. No cutting up of anything was required and the new unit is working rather nicely.

This has been the worst experience I have ever had with purchasing and installing an appliance! The communication for delivery and installation was non-existent. When we finally schedule for the dishwasher to be installed, the installation partners sent techs who couldn't even figure out how to turn the water off, so they left the dishwasher for it to be installed later. The second installers (2) supposedly installed the dishwasher, but did not test it. There was not even any power to the appliance, and they left our home making racist comments about the prior installers. The third time we had technicians in our home was to remove the dishwasher because we were DONE! They struggled to remove the dishwasher properly and left a flooded mess in our kitchen for us to clean up. Upon return of the item I demanded a full refund, which I have yet to see over a week later. This company is HORRIBLE!

I bought a new trailer with a Frigidaire refrigerator ice maker, was on recall, now it has been fixed and I called to get installed. The lady at Electrolux sent a part and set up, technician did not send all parts needed. Now they want me to pay 150.00 for the ice bucket and if I had went to the store and bought it it would have come with the bucket. She lied and said they already sent one and they hung up on me. My order number is **. This is horrible customer service. Not sure anyone will care but hopefully someone can do something

Bought a Frigidaire wall oven from Lowe's. 2 years later the circuit board assembly goes and I'm stuck with a $600 bill. Waited an hour to talk to customer service only to get "we can't help". Maybe try building something that can last more than 2 years or stand behind your product.

After 16 years of no issues with a Bosch washer and dryer I had to replace them as they did not fit a new design in my laundry room. Bosch no longer makes machines for the North American market so was told that Electrolux was a good brand. Several reviews were amazing and some were not. Sadly 3 months in and I was told today that I must replace the memory board. My dryer just stopped last week. Repair man came today and told me the news. Now must wait to see when they can deliver and fix it. This is what you get today for 1200$ cdn. These companies do not care. Too bad Bosch only makes ventless dryers for apartments and the European market.

We purchased a freezer in Nov 2021. The ice maker had issues from the beginning. Called Feb-Mar 2021. Frigidaire/Electrolux were short-staffed. Then parts not available. Then parts didn't fix the issue. We've had 8 repairmen here and none of them have fixed the issue. Of course now Electrolux is saying we are out of warranty and they will give us a 50% rebate on a new freezer. We have used it for less than 17 months! I'm very unhappy with how much time I've wasted on the phone and times to meet technicians at our house. No email also? It's 2023.

Updated on 04/16/2023: No one should buy Frigidaire Refrigerator from American freight store. Neither of them take responsibility if there is any fault in any of the parts. Within a year my refrigerator had the same problem and mechanic from Triple E Express came and checked but he has no knowledge to repair it. Even if my refrigerator was under warranty, Electrolux refused to repair and replace for the same fault. I had to buy new refrigerator.

Updated on 06/28/2023: My $7,000 fridge has had no door handle for several years now. I have two contacts at Electrolux helping with the fridge door replacement. One is named Rachel and she tells me to contact someone named Rita. When I wrote my last review back in March, (after the repaired handle came flying off and broke my nose). Rita told me they would give me a 50% discount on new doors but that they were backordered. She could not take my order until the doors arrive in June. I have called and left her three voicemails over the last four weeks to get an update. No response. When I e-mail back to Rachel, she states that Rita does still work there and that is who I need to talk to for help. No end in sight for a solution to this problem. The fridge size/space that the builder had put makes it necessary for me to repair this specific fridge otherwise I would have already purchased a superior product.

Do Not buy anything under the Electrolux brand. There is NO customer service. You have to call an 800 number and wait endlessly. My unit keeps blowing lightbulbs sometimes only last a few hours... at $75 each and there are 4 in the unit. I wasted over 3 hrs in those 800 # loops, then days and days of Facebook messengers to find out why. All I got was, sorry no warranty, nothing we can do, just buy more bulbs... Unbelievable! Paid over 2k for fridge and it is just over 3 yrs old. AND, the plastic holders inside door are all cracked, and, the door is so tight/ sticky my young daughter can't even open it, nor can we. You have to use enough force that it moves the unit. Complete garbage. Don't say I didn't warn you.

I have a warranty on my Frigidaire Refrigerator and it has started to malfunction. I contacted the Service department at Electrolux on 3/2/2023 and spoke with the representative Wen, she took down my information and asked me about the issue which I thoroughly explained. She then stated she could not hear me and discounted the line. I called back x2 and spoke to the same representative there was an echo on her end where I could hear myself as if she had me on speaker and took me off once she verified my information and at that point keep stated that she could not hear me. I could hear her perfectly fine on both occasion. This to me is call avoidance and unprofessional. I have an appliance issue that is covered and I am delayed in getting this rectified due to poor customer service. Is this what we pay for?

DO NOT BUY ANYTHING ASSOCIATED WITH ELECTROLUX. Our Oven has not worked properly for over a year and they have sent 3rd party companies to try and come fix it multiple times and it just wasn't working. They have changed out every part to this oven and still not working properly. It is just a lemon and there is no way around it and it happens no big deal. So here recently they said the product has to be determined unrepairable in order to replace it. So we are like ok let's get that done.

Bought new upright freezer and trusted the brand ... **** DON'T **** I've spent thousands of dollars on these products to trust they will work for a long time. My NEW freezer died after 2 months after purchase and all they did was to place a defective part which cost me a few hundred dollars on food that was frozen and now went bad. They won't send me a reimbursement check for at least $100 ... Claiming lost food isn't covered... Come on, it was only 2 months old ... I will never buy Electrolux/Frigidaire ever again ... VERY POOR CUSTOMER RELATIONS.

Hi, This is Tuan **. I bought an Electrolux fridge (model E123BC82SS6/Serial #4A04809085) from Best Buy Canada on end of October/2022. The fridge was not working properly since day 1 (right after delivery to me on Oct29/2022). Electrolux send Elite Appliances to my house to repair it. Daniel (the technician) had came to my house 6 times since end of October to November through Dec to repair but the fridge still not work. My family was frustrated with this long repair. We don't have a fridge to use since end of October until now. Besides, calling Electrolux’s customer service was very very difficult. Waiting time is 60 to 90 minutes. Calling Elite Appliances was also a pain. I'm not happy with what happen.

Honestly, I’m not totally sure how to review this product. We had this installed in our new-build home 17 months ago. First, it is beautiful. I love the space, the drawers, two ice makers… love. BUT my stress comes in now because we had someone in to check on some noises heard a couple months in. We asked some questions about food freezing in the back of the fridge part. We asked about our lower ice maker being sooooo slow and sometimes stopping for a while. We were told it was all just how the fridge works.

I can copy and paste some bad experience reported by other consumers here: Six months after we received our new Frigidaire fridge, we noticed it was not cooling properly. A Frigidaire/Electrolux authorized technician came to our house and determined the fridge has a major part defect that cannot be repaired and a RA (replacement request) was processed (12/1/22). After our numerous follow up after each of the 3-5 business day passed, we were told the "back office" still had not sent instructions to the dealer for the replacement, as of today. And it has been almost 4 weeks from the date of reporting the cooling issue. And we are still sitting in the dark waiting for the unknown timeline of replacement.

DO NOT BUY AN ELECTROLUX OR FRIGIDAIRE PRODUCT. In the warranty it states that they will fix ANY part that is deemed defective for 1 year. They hide behind a lie that they only replace functional parts. Stay away!!!! We bought a brand new house with Frigidaire appliances. We noticed that the condiment shelf was cracked and called to get a new one. The lady on the phone told me that they only replace functional parts that have to do with the cooling of the unit and the shelf is not a functioning part. Even though it was defective from the factory. Be wary about buying from this company. They will lie about their own warranty book and not stand behind it.

All Dishwasher lights lit up after pressing start. It began wash, but after a couple minutes it drained water. We looked under, a light for pump wash was lit. We called customer support & the rep had no additional knowledge to help us, just said we need a service call. Really disappointed.

Shortly after we received our new fridge, we noticed it was not running properly. A Frigidaire/Electrolux authorized technician came to our house and determined the fridge has a manufacturer's defect that cannot be repaired (11/3/21). We made arrangements with frigidaire and CRST to get a new fridge. Observed severely damaged fridges were declined on arrival to our home.

We purchased a freezer on March 12th, and it has never worked. It is now June 23rd. The company dispatched repair finally about a month ago and determined we needed a part which has not arrived yet. We spent over a thousand dollars on a freezer that has not worked for months. I would not recommend a Frigidaire (Electrolux) product.

From the week we purchased our Frigidaire by Electrolux at Lowe's we have had frozen food in the non-frozen compartment, ice maker stopped, the fridge now makes intermittent noise that wakes us up at night. We have had 7 Repair visits WITH NO RESOLVE. We were assured by electrolux (floritza rep - nice lady) they said a replacement was on its way but lied and sent yet another repair visit. We have spend time waiting, wrote emails, called on phone several times. If we passed the new warranty time frame it is due to electrolux giving their assurance they would fix refrigerator - it appears they were wasting time. Passing the buck between lowe's and frigidaire so they could slide out of sending a replacement.

Save your money and don't give it to the criminals at Frigidaire/Electrolux. Total con job. Save your money and don't buy one of their products and whatever you do, don't buy the extended warranty. They refused to fix or replace my fridge that had required 5 visits by techs, flooded my hardwood floors, and kept having the same issue again and again. Overall I was without a fridge for about 3.5 months. They refuse to answer the phone which is their way of not paying out anything or repairing anything. You'd be better off getting an old-fashioned icebox. It'll work better.

We bought an Electrolux wall oven 5 years ago. At 4.5 years the element and fan needed to be changed. At 5 years the control panel completely died. For almost a month I chased customer service to fix our oven. I wrote 2 complaints on their website with no response. I rang the customer line over 8 times. I spent hours and hours on hold. I received two callbacks that came at a time I was unable to answer so I had to wait on line for ages again just to get through. After waiting a week for a technician to come out, we were told the part needed to be ordered and would be another week. A week later, we were called 20 mins before his arrival to tell us it would be over $650 to fix including the call out. I refused to pay this amount. The oven is only 5 years old.

Our Electrolux Fridge with French doors was 1.5 years old when it stopped working. Couldn't get a hold of Electrolux, they don't even have a customer service line and refer you to the website and won't return messages from there. Called the local service tech. He tested and replaced the inverter. Turns out the distributor, who Electrolux licenses had the wrong part. They said it was Electrolux who gave them the info on it. Electrolux refuses blame. Anyhow it caused the compressor to go, the tech said he's arguing our case with Electrolux regional manager who says we're out of warranty and on our own. Never and I repeat NEVER buy an Electrolux fridge!

DO NOT BUY ELECTROLUX! I wish I had read reviews before purchasing these appliances. They're 14 months old and the dryer will not work and the spin cycle on the wash machine sounds like an airplane taking off in my laundry room. They were going to send a tech, I booked a day off work and they didn't show up. They then passed me off to an "approved" service company and I'm still waiting - going on two weeks. GARBAGE PRODUCTS!!! Just do yourself a favour and buy Samsung. Electrolux is BRUTAL.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he can't hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and it's not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.

My Stove has been broken since Thanksgivings and I was suppose to get a new stove or a settlement according to my contract. I have made numerous call and have been given the complete runaround, such-as "They sent the paperwork to the wrong department." "The technician from Fleet appliance didn't contact the right department so that you could get a new appliance." "We have to resubmit the paperwork that could take up to 7 to 10 business day." Well it is Christmas now and my family still doesn't have a working stove. I will have to contact my attorney because Electrolux is in clear violation of their contract. I will never buy another Frigidaire product or take an extended warranty with Electrolux. William **.

This has been the worst product ever to purchase. I bought a Frigidaire Gallery Series refrigerator back in May of 2016 and had problems ever since. It was the refrigerator on top with two doors and a freezer at the bottom. Had I known that these appliances were only going to last 5 to 7 years tops, I would not have purchased such a flawed product. That is the life expectancy of these products and people don't usually know that. I have had 7 repair people come and take a look at it and they say it can't be fixed and not working at all. It won't get cold or make ice and it has been down for 6 weeks. So don't purchase this product.

My Electrolux refrigerator broke down in less than 5 years and needed a control unit. Electrolux claims that they do not have any control units for me. Their solution was to buy a new one. Buyer beware. If you buy an Electrolux product, you may have to replace it if it is need of a part as Electrolux will wash their hands and claim you need to buy a new one.

Microwave quit working after 3 years, known flaw in design, want $406 for new door. Bought $3500 refrigerator, after 2 1/2 years had to be replaced. Luckily I bought the extended warranty. Do not buy Electrolux

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

Bought 20 cuft Frigidaire freezer in Dec. 2020. Did not work correctly after 2 weeks, frosted up. Fan stopped working. Light did not work. Electrolux who now owns frigidaire, sent out service man a week later. After missing with the door the service man said he would have to order a new door and gasket. After several weeks (the freezer had now stopped working) the door and gasket where delivered. The service man never returned or answered my calls. I called electrolux. They sent out a different company. After a few weeks the service man said he would have to order some parts. He did do something with the fan motor. He did order some parts.

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We don't plan on buying Electrolux again.

We bought our Electrolux several years ago and this type you empty a clear canister of dirt and you can easily pull apart to wash. After having it for several years, we bought another one since it never gave us any trouble and it worked great.

Purchased a Electrolux Refrigerator Model #EW288S715A. Ice maker stopped working about 6 months after install. Electrolux tried and send us a new refrigerator. Within a few months the ice maker went again. Electrolux said they would sell us another new one for 40% off the retail price. It's a good thing we didn't do that deal - I have since learned that the refrigerator that they would have sold us would have had the same problem. So no ice-maker in a $4000 CDN appliance and after a few years an error message appeared on the panel.

Purchased the unit in September 2020. Had repairman out in November. Now, in May, I’m still waiting for a fan motor assembly to resolve a fan noise that sounds like a bass boat motor when oven hits 420 degrees. I understand COVID excuses, but you sold this oven 6 months into the pandemic. Why do you make and sell new products, but claim you can’t service what you are selling? Stop building new units and use the parts to service what you’ve already sold. Don’t leave your customers holding your COVID bag of problems.

Customer Service Non existent. We bought a slide-in stove from Electrolux 3.5 years ago. For over 2 years we have dealt with an electrical panel shorting on the appliance. Now the unit has completely shut down. We had a repair person look at it who says all the circuit panels need replacing at $900 plus $800 labour. The stove cost approx $2300 and three years later we are facing a $1700 repair that is not guaranteed to fix the problem. While I'm aware many appliances only have a 1 year warranty are we to believe we should plan on throwing in the trash Electrolux appliances after 3 years? Not impressed!

Electrolux-Frigidaire 5 Cu Ft Freezer. I have gone round and round with them over my Freezer making a noise every 10 to 20 minutes. This sound is like a mechanical switch turning on at 63 Decibel. They shift the blame on my set up saying that if I had it on a carpet and something to absorb the sound, it would be less noticeable. They do not say the sound doesn't happen but as long as it is still freezing this is okay. I am very dissatisfied with this unit. Admitting it freezes. But the noise is very aggravating. Sam's club freezer is $100 cheaper and totally quiet.

Our new home came with Electrolux appliances, which I thought was great. Not so much. My dishwasher buttons are smearing off (Model EI24ID81SS) and the button board requires unplug and replugging when the button board freezes. My wall oven has (EW30EW55PS) has a temperature probe that worked for the two times I used it, and does not work. My microwave (EW30SO60QS) creates steam on the buttons, which have already malfunctioned for 4 months where the time or timer just didn't work. I have to leave my microwave open to make sure the steam for using the microwave does not break the buttons. The gas stove top (EW36GC55PS) didn't ignite one of the burners after 1 month of use so I had to manually grab a lighter & ignite the burner for use. I've never had so many issues from one brand. The only 1 star is for their "aesthetic" appearance.

I purchased a top of the line French Door refrigerator 7 years ago and have had a number of issues. Bad seals, broken parts, ice maker freezing up and now I am told the fridge will fail soon due to the internal thermal parts. Apparently I have a model that had a KNOWN PROBLEM on these models and similar Frigidaire models from 2011 to 2017!!!! Yes ELECTROLUX KNEW, BUT DID THEY DO ANYTHING ABOUT IT, seems to be a NO. They supposedly did some sort of recall but NOTHING I EVER RECEIVED. It is NOT COVERED ON YOUR HOME INSURANCE WARRANTY, in fact they tell you to CALL ELECTROLUX. So I did and I was on HOLD for 65 minutes, no mention of any sort of call back which many companies now do. I Guess ELECTROLUX WANTS TO MAXIMISE PROFITS!!!!

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

This Range/Oven had all the features I was looking for. Besides looking great, the range has a fast boil feature which saves a lot of time. The oven is convection and has a roast mode which was high on my must have feature list. Oven consistently cooks evenly. Overall this Range/Oven is a wonderful addition to my kitchen. I would definitely recommend this to anyone in the market for this appliance.

Love love love my stove and oven. Would buy again and again. No sticking on glass top and oven bakes and cleans like a dream. Best oven and stove I have ever owned and worth every penny vs glass top stove.

I love my stove. In fact had to get a dishwasher. Looked at other brands of stove, I told my husband there’s not a stove I’d have for sale right now. They are so cheaply made, if mine has issues I’ll have mine fixed unless I find another Electrolux on the floor. Sad they don’t carry more Electrolux appliances on their floor to see!

I bought a new Electrolux refrigerator from a high end appliance store in 2013. Some reviews indicated problems with the ice maker, but I was assured they were fixed. It has never worked properly and now the freezer has stopped working. The ice maker is frozen shut and is leaking inside the refrigerator. Recently the temperature was fluctuating and ran high. I lost some food due to spoilage. Based on the other reviewers it would be a waste of time and money to call for service. I am highly disgusted and will never buy another Electrolux product. That includes Frigidaire as Electrolux owns that company.

I bought a Refrigerator (new display model) from Lowes on 20th October 2020. After two weeks it stop working. I took it to Lowes. They said that I cannot return this item. I was referred to Electrolux/Frigidaire. I called them and they booked a service call. The service man came out and said they needed to order a part that will take a few days. Never showed up again.

We have a Electrolux refrigerator, worst product I have ever owned, a few yrs after we bought it had to replace control panel, $600, now ice dispenser doesnt shut off and spills everywhere, oh and water does not work. DO NOT BUY THIS PRODUCT OR FRIGIDAIRE WHO IS OWNED BY THEM.

Electrolux service is useless, expensive and treat customers to rip off money for their overheads and inefficient supply chain. They focus on charging customers right away, don't keep common parts show up to charge you $100, don't keep the common parts and waste the time of their customers. They expect that customer can live without appliances for weeks and months waiting for their parts arriving from their inefficient warehouses or supply chain. In short, don't buy Electrolux because of poor customer service.

First appointment canceled / no show. Second call canceled with no show.... Customers "I'm not sure what happened". Second appointment was scheduled for 11.11.2020 8 - 12pm. Tech: 12:17pm - I should be there 1:30 - 2:00pm. Me: 12.20pm - Thank you. Me: 3:32pm - ETA? Tech: No responds.

We purchased an Electrolux washer and dryer in April of 2019 because our plumber installed the washer connection on the right side of our laundry room. Electrolux was the only system that offered a reversible door on the washer. We have owned an LG washer and dryer since 2005 and like that brand, but were stuck with the situation. The dryer is a stunning example of lousy engineering and lousy quality control. The door ledge is deep, so the spinning motion of the dryer dumps lighter-weight clothes like socks and T-shirts onto the ledge, which covers the lint filter opening which causes poor air circulation. To fix that, the company installed a larger vane that apparently tries to fix the problem by scooping the clothes off the filter. It works with larger items, not with smaller.

I do not recommend at all buying from this company. My fridge Doesnt last more than 3 months. Water leakage, rusty and rude customer service people to deal with and no refund or exchange on my product. I'm left with nothing.

We bought an Electrolux washing machine, front loader, almost a year ago. It started leaking 11 months into our ownership. Three calls later to Electrolux, we now have had multiple parts replaced and even the motor replaced. Now the technician is telling us that he has to again replace the same part he replaced a month ago. It's complete garbage! A total lemon! Never buy!!

Their support is super ignorant and useless. We paid their expensive insurance and their unit broke. We are almost 2 months without a working unit and literally have spent close to the same amount in getting our clothes laundered vs. buying a new unit. So frustrating. We have a child that needs sanitized clothes due to a health issue. Their support is so ignorant and do not care. They got a part in and scheduled the first appointment, took almost 1 month. Then the guys got here and said, "Oh the part is broken." So you think they would expediate, right? Well no, now we are waiting another month. DO NOT BUY THEIR PRODUCT OR EXTENDED SERVICES. HORRIBLE COMPANY.

I have a 6 month old $800+ upright Frigidaire freezer made by Electrolux, after less than 3 months it quit working, lost hundreds of dollars worth of food. It's now been in non working condition 3 months even after 5 service calls. This freezer has been sitting in my home in NON-WORKING condition for 3 months now. Electrolux agreed to replace it in August... The first date they scheduled this delivery on Sept. 8th, they never showed up or called. They again rescheduled for today, September 21st and now I'm being told they can't deliver it today. I've lost countless hours with customer service, hundreds of dollars worth of food, two days loss of work waiting for delivery of the replacement that didn't show up. It's the worse experience I have ever had with an appliance in my life. The customer service is even worse than the garbage products they sell! Run!

When I moved into my home in 2015, I bought a suite of Electrolux appliances: french door refrigerator, dishwasher, range. The refrigerator is so poorly designed that I had it serviced 5 times in the first year for faulty icemaker in the main part of the refrigerator. Every time you opened the door, it warmed up and the ice thawed a bit and froze solid. 5 years later, the compressor died, and I have a pile of junk. The range oven doesn't heat properly, the dishwasher stinks inside, all the appliances came with heatshrunk plastic on all the surfaces that stripped the finish off when you removed it, the doors of each appliances had dents. I am disgusted with the lot, and have no recourse but to continue using them until I can afford to replace them. I am so sorry I wasted my money and my confidence in what I thought was a good brand. Don't be fooled by a pretty face!

Updated on 09/03/2020: It is now September 3, 2020 and I have finally been able to write to 2 people at Electrolux (Mira and Melissa) about my Frigidaire Refrigerator issues. Even though I have been told the people I wrote would get back to me (5 days ago), I have heard nothing from anyone at Electrolux/Frigidaire. The staff refuse to provide contact information to anyone above "Supervisor" and I've been at this since receiving this defective fridge in May 2020. I am frustrated that I've spent so much money and wasted so much time trying to resolve issues that should not exist in a "new" product.

Electrolux customer service is terrible. The Electrolux refrigerator we bought malfunctioned shortly after it was installed. They’ve failed to promptly repair it and their customer service people have hung up on us, lied, kept us on hold for numerous hours - all while insisting they are doing a great job. Don’t believe them. Nothing fixed and no end date in sight.

We bought a refrigerator in November 2018, needed to change the whole complete cooling system in February 2019, and we are now waiting for a technician in August 2020 because our food is freezing. Very bad customer service, hard to reach someone: tried to called a lot of times and was told by a machine to call back because the lines were too busy. When I reached someone, VERY rude, she didn’t seems to want to help me. The date for a technician was 1 to 2 weeks after the call. Very far when you got 4 kids to feed and food is wasting everyday in the expensive fridge that we bought 2 years ago. Very very disappointed. I do NOT recommend this brand to anyone.

I bought a chest freezer from Electrolux and it broke within 6 days. And then I called right away to get it replaced and they only do repairs. So they told me I had to make an appointment to get a repair but they would get back to me in five days to do so because they didn't have any availability. A week and a half later I called and they said they were still waiting on service (after they put me on a "brief hold" for two hours). I told the lady I wanted an update the next day and she never called. So I called back the next day – still nothing and still waiting on service. I bought it from Home Depot and that is the second appliance I bought from home depot not only did I have problems with but customer service gave me problems. I am a contractor. I will not buy so much as a drywall screw from home depot. And I will not purchase or install an Electrolux application for myself or anyone else. Absolute garbage and a sorry excuse for a company and ignorant customer service.

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.

Same story as many other reviews. Bought a new Electrolux fridge online at Home Depot Canada. Was dropped off and after 24hrs I noticed ice forming in freezer. I called HD and after 4 attempts to contact the service repair place I finally had someone come and tell me the fridge is faulty and I now need to call my local HD to get a new one. After MANY calls I was then told to call HD head office, then was told to call Electrolux direct, then was told to call back HD H.O. - my head was spinning SO MUCH from the royal runaround. I am STILL waiting to get this dealt with. Keep getting promised I will get called back and NEVER once been called back. I've spend hours of my valuable time chasing this around and sitting on hold. Like others have said I will NEVER buy another appliance from Home Depot NOR will I EVER buy an Electrolux product as their after sales 'service' is non-existent!

The handle on our Microwave/hood broke one year ago and was replaced under an extended warranty. It broke again, same exact place as the first one less than a year in use by a household of two. No warranty coverage this time. When I contacted C/S their response was “I’ll be happy to schedule a service call, however it will be at your expense. I push back and the best I could do was a 50% discount on the part." When done I will spend approx 225.00 for parts and labor. When I questioned the possibility of a design problem, I was told that if there was they would have heard of it... Terrible design, terrible C/S answer, terrible Corp approach to a problem. This microwave was not inexpensive but the parts may well be of poor quality. I can’t not recommend Electrolux at this time.

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

In a year and a half we have had every single part replaced in our fridge and actually have had the entire fridge replaced. The fridge freezes your food - period. They customer service have stated that the fridge is operating as it was designed. You must strategically place your food in the fridge. It cannot be near the back part of the fridge - that is by design. That was not in the brochure. That being said you loose about 3" of space in your fridge, otherwise your food freezes. And yes if you place a glass of water near the back - it freezes. I have plenty of pictures to show. Poor design, poor customer experience. If you want a freezer I guess buy from this company but don't buy a fridge. Thank goodness I have a real fridge in my garage.

Worst of the worst in the USA. Words to describe these guys’ actions: destruction, incomplete, broken, missing part, dented, scratched, pinched, smashed and finally, OMG I HAVE TO REDO ALL OF THAT!!! Never again! I won’t ever buy appliances from HD or Lowe’s, I’ll buy somewhere else and pick up MYSELF!!!! Thanks, hate you people!

Purchased a new home in May 2019, and all my appliance are covered under warranty which I paid for at the purchase of my home. Today, my over light went out. I was transferred 5 times, hung up on twice and completely ignored twice. The last person I spoke to put on hold for 20 minutes after giving her all information only for her to come back on telling me that they're out of stock and they don't when it will come in but she can give me the part number and I can go and buy it myself. The worst customer service I have EVER experienced, ever! Who is training these people. As far as I am concerned they are all being paid to do absolutely nothing. I will be sure to share with everyone in this new development and those who might move in that your appliance are truly not covered, Excuses and frustration is what you are going to get when you call Electrolux for anything especially if you are under warranty.

8-10 years nothing is in stock for your Electrolux appliance. Avoid Electrolux. Many issues exists from quality to replacement products. My entire kitchen is Electrolux. I had a bad fridge first, the dishwasher doesn’t clean well. Now a range that has no filter replacements.

The ice maker quit working, we found out there was a class action law suit against Electrolux with the ice maker. The service repair tech has been out to our house 4 friggin' times and it's still not fixed! Every time my wife calls, they keep her on hold for 45+ minutes hoping she hangs up, guess what? She's not going away, she'll call and call and call, she's not going away. We had a 10 year old KitchenAid, stuck that refer outside to use for the pool and Jacuzzi and never had a problem with it. I'm about to kick that Electrolux outside and bring the kitchen aid back in the house!

We purchased a new home and bought the washer and dryer. When delivered, it was off balance and need a repair guy had to come in. Not a problem with the unit, just the service. When adjusted, the washer made very loud loud noise from rattles, belt rubbing, etc. We thought Electrolux was the top of the line, however, it’s just a terrible product. After one day, we asked the supplier to take them back. I wish it would have worked out. My only comment is BEWARE. We are now forced to find an alternative.

I have been verbally abused by this technician who's name is David. He confronted me over the phone, told me to find another technician as he found out that I made a complaint about him before. He did not do a great job last two times. He basically told me that "he does not have time to do a charity job"! I have been offered a goodwill warranty service but in David's interpretation, it is a charity job for him. This is not the first time he made this comment, he said it before on his second visit, mentioning that I get the service for free and so I should spent some money to do rest of the job or do it by myself! So he walked off without testing the product. So the dishwasher still doesn't work. He was very abrupt, rude, not listening to me, and talked on top of me which was really depressing. This is unfair and breaching consumer laws and unfair business practices. People like him will destroy Goodwill of Electrolux.

I have just moved into a new build. It's been 6 months. I have had to Electrolux to repair twice. The first time they said I was using it wrong. It took 2 weeks to get the 2nd appointment in which the guy just looked at it and said it's the computer, which I thought was it all along. He said it would take 5 days to come in. 16 days later they called and scheduled the appointment for the following week. The day of the appointment at 8:00a.m. the service man calls and said he may not be out until 1pm. I said I asked for early morning. He said, "You are too far away and I can't make it." I said, "I scheduled for it and you are a place of business. I have plans for the afternoon and now we will have to reschedule again." I was so upset. He just said ok and hung up on me.

We have a whole kitchen set of Electrolux Icon appliances. Purchased in 2014. The first to go was the induction cooktop in 2017. We purchased a new one to match the rest of the appliances but the top is very dark and hard to read the display. In August of 2019 the dishwasher leaked and ruined our kitchen island and hardwood flooring. Total bill luckily covered by insurance was $30,000. The dishwasher itself was very poor quality. We had to rinse and scrub our dishes before running through the cycle. We changed brands and new dishwasher much better. Hi Now the refrigerator has rust on the inside on back panel. We’ll need to replace that. Two of the plastic drawers are broken. This will cost approximately $800 after shipping etc because we have to purchase the whole drawer and railing system etc. Outrageous!! These items have been treated very gently, only two people in the household. Very disappointed in the quality of these items.

We purchased a stackable dryer from Electrolux in August of 2016. 2 years and 5 months later the motor stopped working with normal usage. We spent $420 to replace the motor and today, almost exactly 1 year later, the motor stopped working again, same code same issue. I called their customer service and they are offering to sell me the part for 50% off plus labor and diagnostic costs. They will not take any responsibility for a defective, useless, and very expensive LEMON they have sold us. THE WORST PRODUCT EVER! DO NOT WASTE YOUR MONEY ON ELECTROLUX PRODUCTS.

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.

Hi. I would never ever recommend to buy products from them. I had the worst experience with them by purchasing Frigidaire washer dryer unit. Had motherboard problems after 2 weeks of purchase. Called customer care atleast 10 times and no one is bothered and they just keep saying we have ordered parts and waiting and waiting... To put it short I did a BIG mistake buying frigidiare product. Never ever buy their products.

I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

We purchased the Electrolux washer and dryer in 2017 and immediately had a problem with it clanging and banging. We had two techs out and they couldn't find an issue. Now the pedestal drawer broke! I owned a Kenmore front loader for 15 years and never had one problem! Today I called about that part and explained that it still clangs. My husband says its a design flaw and even tho we empty the lint screen after every single use, it is escaping and going into the motor.

The stove's motherboard is not working anymore so we can't make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they won't fix it. Now 2 yrs later the otr is not working. There's no power in it. Don't know what happened. Basically, don't buy electrolux!

My washer is still not fixed after almost 3 months. Do not get their service at all. You will be paying out your pocket when they sit there and act like they are concerned when they are not at all. Pissed and out of pocket cash.

We purchased our refrigerator 4.5 years ago for $925. Though everything still looks and sounds ok, it has stopped cooling and the compressor at the bottom rear gets really hot. There is apparently a 5 year warranty on the sealed unit. After several phone calls, these are the hoops we would be expected to jump through: Not just any licensed refrigeration technician will do (since we already had one look at it). We would need an authorized servicer to come and verify if it is the sealed unit that has failed. The authorized servicer would charge us and it would not be covered by Electrolux (they say they cover materials only, not labor).

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. We're left with a defunct fridge freezer. Don't make the same mistake we did. Buy from a different manufacturer.

This appliance was a replacement for the first one I had purchased that failed and I was lucky enough to have paid for an extended warranty. I was told that the freezer problem mine was experiencing was addressed in the newer model and was no longer an issue. Now, 5 years later, the same thing has happened again: leaking seals into the freezer from the fridge compartment, causing the ice to turn to blocks in the motor which continues to grind, extreme leaking and rust on the outside back of the fridge, and, as told to me by my repair person, the entire refrigerator will eventually fail due to the motor issue.

After 6 months from the purchase of this dryer, the condenser door will not reattach. The condenser casing, door and condenser was warped! Then a couple months later, the drum falls off its track. Then a month ago, the door on the condenser is warped again and totally unusable. I have been without a dryer for a month because Electrolux keeps trying to fix it with outsourced companies. The same thing happened again in a brand new dryer! They will not honor my request to replace it. The company that is suppose to fix it now cannot because parts are on backorder. I cannot keep taking days off of work. The repair people only come during the weekday.

I have gone through two of these Frigidaire Dehumidifiers made by Electrolux in the past 3 years. This product is shoddy and is well known to break down. The warranty replacement lasted 6 months. I have spent over $20.00 in (proper) disposal fees of this shoddy product due to the freon that is inside of them. I requested Electrolux to refund me instead of going through a never-ending cycle of warranty replacements, which consistently break down. The representative from Electrolux was extremely rude and did not seem to care about this issue. Instead of resolving it they are sending another shoddy dehumidifier that will break within 6-12 months. This product is well known for showing the infamous F0 code of death within 1 year of ownership, yet Electrolux continues to sell them. Shame on you for your terrible customer service and product. Please avoid Frigidaire and Electrolux products at all costs.

Seven years ago I purchased 7 Electrolux appliances to update my kitchen. They look beautiful, but don’t function properly. We have had multiple service people to fix. Within weeks, the same issue happens. Dishwasher not emptying, oven smoking and overheating, stovetop heat very inconsistent, etc. The biggest problem is the total lack of customer service. I’m replacing all $15,000 worth after only 7 years. The only recourse I have is to warn others not to waste you’re hard earned $. You have plenty of better options out there!

3 yr old frostfree freezer started frosting up after 2 yrs. Read the reviews before making the purchase of stand alone fridge and freezer. Both are stainless steel and quite beautiful. This product has proved to be unreliable and I should have heeded the warnings in the reviews. Despite their beauty, I would not advise purchasing this brand.

I purchased a new home and bought the extended warranty from Electrolux for the appliances. Within the first year, my microwave broke 4 times. On the final time, I was told the microwave would be replaced. My microwave broke over 3 weeks ago, and initially customer service said someone would get back to me within 5 business days to approve the replacement. When I didn’t hear anything for 10 business days, I called them back. I was then told to give them another 3 business days.

I purchased my Washing Machine 6 months ago, it has been leaking water for nearly 5 weeks. They have sent out 2 Technicians and it is still leaking. I have contacted their head office to replace the Machine since it is a Lemon, but they insist on having it fixed rather than replacing it. By far, the worst appliance I have ever purchased, very disappointed with the product and service. I would never consider Electrolux.

I bought 4 gallery products in June 2019 (Fridge, Cooker, Dishwasher, and Microwave oven), so it's just about 3 months. The dishwasher came up with an "ER" error code at the end of August 2019 and I called Electrolux and they sent in a Tech who came and reset a board. Just about 2 weeks after the first incidence same happened again and it is over two weeks now since I complained and am unable to use to product I bought. The Agent I spoke with two weeks ago said they'd order a new board to replace the faulty one and yesterday when I called for a follow-up he said it might take months (up to 6 months)!!!! I will seek some legal protection if I need to because I feel really being taken advantage of here; even with my extended warranty. Customer service is horrible. Tunde

I have had an ongoing issue with the ice maker nearly since I purchased the product 4 years ago. I have paid for numerous Electrolux referred service companies to come out and try to resolve the issues. They have replaced the ice making unit. They have placed massive amounts of silicon around the unit. The lines keep freezing and now, the back of the refrigerator creates blocks of ice causing massive amounts of rust. From past posts, it appears I am not alone in this situation. Electrolux has completely blown me off telling me to call their service providers. The service providers quoted me $175 service call and additional for parts and labor. Electrolux is not taking responsibility for selling me a lemon of a refrigerator. This is past the point of any repair. I have proof of this refrigerator is a lemon since the beginning but after spending thousands on the refrigerator and in repairs. This should be deemed a lemon.

I am writing about Electrolux EW28BS85KS5 French Door Refrigerator. This refrigerator was a replacement for the Generation One that had the terrible problem with the ice maker and was subject of a Class Action Lawsuit. My was replaced before the Class Action even started. After many many stressful conversations with Electrolux, they made me buy an extended warranty after the fact and replaced my refrigerator with this is one. I have had this fridge now about 5 and a half years. This fridge started to have temperature problems in June of this year. The temperature of the freezer and also the fridge would go haywire. It would go up then down a bit, then up to "high" with the alarm sounding, then down again etc. This refrigerator also developed a rusty spot on the back of the fridge where the ice maker is. Now, the rusty spot has a thick ice on it on the outside.

There was an issue with the ice maker... it wouldn't make ice. It was finally fixed after 3 years. The water from the refrigerator also is not cold. This is a design problem. The price of this refrigerator ($4000) should not have any problems.

We purchased a new home from a builder and moved in January of 2015. The home had new stainless steel Electrolux kitchen appliances, including the 30" built-in microwave (EW30SO60QSA). The appliances came with a 1 year manufacturer's warranty. Later that year we noticed the handle on the door was becoming unstable & loose. I called the 800 warranty number & a local repair technician came to repair the handle. After an hour or more of trying to find a way to access the handle screws he gave up and just ordered a new door. In a few days the new door was delivered & he installed it. I don't have exact dates because it was done under warranty & I didn't get a bill.

Bought an Electrolux because we wanted a great product. $2500 later we have a great looking fridge that has more issues than an old used car. Electrolux has no customer service that is helpful. I’ve spoke with “managers” and wrote letters. Still nothing but frustration. Every time I call they find a reason why they can’t help me. Came with a 10 year warranty they won’t honor!! We’ve sent our info to them multiple times per their request and still no help. They have told me to stop putting negative comments on their FB. I told them honor my warranty and I will stop. NEVER AGAIN WILL WE WASTE MONEY ON ANY ELECTROLUX PRODUCT!!!

The Electrolux appliances are the worst I have ever had. The ice maker is faulty and has lead to numerous repairs. The oven has roll out shelves that don’t work and burners that have been replaced. The dishwasher had to be replaced within 5 years. The Microwave has been repaired twice. Nothing good about any of these appliances. Wouldn’t recommend anyone waste their money on these Electrolux Brand.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

Loved this fridge when I bought it. But it has needed several repairs and now the side is breaking out in rust spots! The water line freezes, and that has repaired and replaced. The whole freezer side door has been replaced. It is 10 yrs old now; but, the problems started about 6 yrs ago.

Don’t invest in any Electrolux appliances! It’s way too expensive and not well made stainless steel material. In less than a year the plastic around the pullout drawer broke. When I called inquiring about it, they told me I have to replace the entire drawer that would cost me over $700. The front of the refrigerator is rusting. The inside door panel is rusting and leaving yellow stains. Terrible company to deal with.

The main problem is the ice maker. The waterline frequently is clogged, necessitating service repair. The design of the ice receptacle is backwards, so every time you open the freezer, ice falls to the floor of the freezer, making you reach back to remove the ice from the floor of the freezer and the kitchen floor.

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge "at cost", and we agreed as we wanted to maintain the look of the kitchen.

We bought a Frigidaire self cleaning ceramic glass cooktop range in June of 2018, one month after the warranty period my wife turned on oven to preheat it. After about 3 min, she heard a loud popping sound and the breaker in the house tripped! She opened the oven and after the smoke cleared she saw a quarter sized melted hole in bottom of the oven. We knew the warranty was over so we called an appliance repairman to look at the stove. He found that the bottom element shorted and burned a hole in bottom pan and the convection fan was burned out! All the parts that needed to be replaced could not be located in Canada! These are very dangerous appliances! Stay away! The model number of the stove is CGEF3037TFC.

I bought the big expensive Electrolux washer and dyer. The big stand up kind with the doors on the side, with the window in the door. I love the washer but the dryer does not dry well and the wrinkle release is useless. To make matters worse some moron designed the filter inside the door to be flat so clothes just sit on the ledge and wrinkle terribly. It is a really stupid design!!! IT should at least be at an angle so some of the clothes do not just sit on the ledge, there should obviously be no ledge there!!!

Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior "blue" coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as it's now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated "there is nothing we can do because it's a cosmetic issue". Electrolux told me to contact a appliance repairman which I did.

I don't recommend Electrolux appliances. Can't reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

Contacted Electrolux over a week ago when my ice maker on the fridge quit working. They called me back in 3 days and stated I would be getting a call from a service tech within the next couple of days to schedule an appt. Never received a call. I called Electrolux to advise and they stated they again would contact the service tech. I received a call from the service tech stating they do not service Electrolux contracts, and they have no idea why Electrolux would contact them as they only service Frigidaire contracts.

SOL on Electrolux products...replaced circuit board 3 times, each time it goes out in less time at 154.00 dollars per board. No help from customer service...before purchasing a new appliance do your due diligence before the purchase!!!

We purchased 4 Electrolux kitchen appliances, a refrigerator, dishwasher, microwave and range 10 years ago. Wanted all my appliances to match. The range worked except the oven panel on the bottom started to bubble. I called to get it replaced and they told me it wasn't made anymore so I had to live with it. After 2 years the microwave broke and had to replace it, 3 years later the microwave broke again and had to buy another. Then 4 years went by, and the refrigerator broke down completely! Of course, I kept saying - I want them to all match so we bought a new refrigerator. Well about 6 months later, you guessed it, the microwave broke. That was our third one.