Electrolux Reviews

In May 2025, the microwave handle broke, rendering the unit unusable. Because the appliance was covered under both the manufacturer’s warranty and an extended warranty, I contacted Electrolux for service. During the inspection, the technician identified additional issues, including a nonfunctioning timer, alarm, and clock, as well as a fan that would not turn off. A complete replacement door was ordered.

I can’t review the appliance, because I haven’t received it yet. I ordered a dishwasher, a range, and a refrigerator from Home Depot on 12/3, and was told upon ordering that delivery would be tomorrow, 1/15. On Monday 1/12 I got an email saying my delivery is confirmed, and to be on the lookout for an email with a 4 hour delivery window. At 12:20 today 1/14 I messaged the Home Depot chat bot, and was told my delivery window was 12:00-4:00 pm on Thursday 1/15. At 2:15 I get a text saying my delivery has been rescheduled for FEBRUARY 14TH, less than 2 hours after confirming it would be here tomorrow.

We recently purchased an upright freezer. We were told that it had left hanging door capability, which we needed for the placement of the unit. Left handed hinge was supposed to be included. So we follow the manual and take the door off. Can't find the left hanging hinge. I phone Electrolux and after 3 calls find out why the hinge was not included. It hasn't been made yet!! We have been informed that it could be months until we get this part as it has not been made yet!! Not very happy. We feel that we have been deceived. It was advertised as being right or left hanging. I don't have a lot of faith in ever getting this part.

HORRIBLE REPAIR SERVICE!!! This was my first new refrigerator purchase ever, and we bought a new Frigidaire side-by-side. It didn't even last 3 weeks before the fan motor went out, freezing our vegetables below, spoiling the creamer up high, and melting all the ice in the ice maker. We reported the issue, got a technician out fairly quickly, but then things got worse. Electrolux did not have the actual part in the repair inventory, but supposedly had a similar part. That part was on back-order.

Horrible customer support and repairs. We used their washer and dryers for our rental units and they will lie when about when they are coming out, ship parts to the wrong addresses, and constantly delay repairs. They just claimed that the technician spoke to me and I told them the tenant was not present and they left even though I did not even receive a phone call from them. Then they claimed the technician tried to call me and I didn’t answer and that they knocked on the tenants door even though they have ring and no one stopped by. Same call same day two different stories. And now they are rescheduling for a month out and even though we explained the situation to their supervisor no one cares.

Have an Electrolux combo washer and dryer and it had an issue with 9 months of delivery. The company automatically said it was not in warranty when it was and did not stand by the product at all. Customer service and product are a joke. Wound never recommend or purchase again.

We have been waiting for 2 months on a repair of a 2 year old combination microwave and wall oven. We called in for repair and it took 3 weeks for the tech to get here. THEN, he comes and says he has to order parts. As the part are coming in we wait another 4 weeks for someone to come. Okay, you would think today is the day... but NOPE. One guys shows up when the original order requested to for repair because of the weight of the unit. Now, we are livid. The repair guy shakes his head and tell us that he we have to reschedule. Something must have happened to the system to lose all of our information.

My 72" Electrolux fridge stopped working. After 2 months of numerous repairs electrolux declared it non-repairable and suggested I buy a new one for $12,000. The worst company, the worst customer service. Will never buy their products.

The quality of the appliances are terrible but that is nothing in comparison to trying to deal with warranty repairs and customer service. THEY DO NOT HAVE CUSTOMER SERVICE!!! The customer service people take calls in the Philippines and have no idea where you are in this world. They say they will call you back but that never happens. It took me a year to get the really bad dented doors replaced on a brand new refrigerator. The quality control does not exist. The water dispenser doesn't work since the doors were replaced. They have one repair company to take care of repairs and that company has one refrigerator repair person. If he is busy or sick, you have to wait until he is available; is that customer service????

I am extremely disappointed with the service I have received from Electrolux regarding Ticket #**. In October 2025, my Electrolux dishwasher caused a major water leak that damaged the ceiling of my basement. This was confirmed independently by both a licensed plumber and Electrolux’s own technician. Despite this, the support process has been nothing but frustrating, repetitive, and unprofessional.

I placed a replacement order of a retired washer. After two weeks, on the scheduled delivery date, I still had not received any delivery information. Called the customer service numbers three times including one on the estimated delivery date, still did NOT get a delivery date. To say the least, this company still has stone-age logistics. Avoid direct order on their website.

If I could give 0 stars to a company I would!! I have never given a low review of a company before. HORRIBLE costumer service. Had my 2 year old dryer "fixed" under warranty. Within a few months the issue began again. Would they fix this issue? Nope, warranty was up... Absolutely will NEVER recommend Electrolux to anyone!!!! AVOID THIS COMPANY!!!!

After 30 days of buying a brand new Frigidaire refrigerator it was fixed. I called for three weeks straight trying to get this repair replaced. They did not want to work with me. I called and ask if they would compensate any food loss they said no it’s not covered. I did not expect this out of a brand new refrigerator and have to wait 30 days to be without a refrigerator very disappointed in this company.

Bought a vacuum from Amazon 18 months ago and I loved it. Sadly the battery died and it no longer charged. I called Electrolux customer service and was told I qualified for a replacement vacuum and to send in the receipt and serial number. One month and more than 10m calls later they still hadn't sent it out and THEN I was informed I'd have to go through another customer service office since I live in PR. There I was then told I had to go thru Amazon for the replacement. Amazon told me It was past the return date so they could not honor any warranty, but could return my $$. And then proceeded to charge a fee of $80 on a total sale of $151.00 So NO, DON'T BUY IT!!

Electrolux customer service concerning their warrantied products have got to be the worst. I purchased a cordless vacuum that would not work, I'm talking about right out of the box. I contacted them and was told it would be replaced, that was in July 2025, as of October no replacement and just runaround from customer service. If anyone is getting ready to purchase anything from them and are checking these reviews, BELIEVE THEM!!!

We have the extended warranty on our 2020 washer and dryer, which is about to expire. Luckily, the washer was still under warranty when an internal valve failed causing flooding. This in turn, also led to the need to replace the motor. It has now been over 2 months that we are waiting on a backordered motor. Appointments are cancelled and rescheduled weekly. To date, 5 appointments and still no sign of the motor. This is absolutely unacceptable. How does a company not stock basic parts? Seriously wondering if they are just waiting for the warranty to run out. Customer Service is no help at all. It's basically a call center for scheduling appointments. The reps have nothing more than basic information which is also frustrating. Honestly at this point, I doubt my machine will ever be repaired. Looking for a new one and I can tell you it won't be Electrolux! That is for sure!

Absolutely terrible brand that DOES NOT honour their warranty. I had an under-the-counter fridge that stopped working two months before the warranty was up. I was able to make contact with their customer service team, they sent me a case file email, we had some back and forth, and then they ghosted me after 20 days of trying to chase them down. DO NOT buy a Frigidaire appliance, I have read nothing but horror stories about their products.

I bought an induction range in June 2025. October 1, the cooktop stopped working. I called customer service that same day. It’s been 22 days and still haven’t had a service tech to my house, Today I was told some one would be here in the 29th of October. THAT'S MORE THAN 4 WEEKS SINCE MY INITIAL COMPLAINT. Customer service has not helped. Guess they don’t have enough reliable technicians. Twice, I was told someone would be here on a specific date. I’ve seen no one. Have spent hours waiting for repairmen to show up. Based on Customer service, I will have to wait at least 6 weeks before I have a working stove. UNACCEPTABLE.

I purchased an Electrolux Frigidaire Over the range microwave. Within a few weeks it started emitting a loud buzzing noise. No one will come to repair or replace it. Customer service is horrible. All they offer is a buy back which takes my time my effort & my money as I would have to pay again for delivery installation & haul away. I will never purchase another product of theirs. Totally unacceptable response to my issue.

I was connected to them through Frigidaire support. Paid the fixed repair cost for the fridge repair that was making noise. They have sent some guy who speaks no English from Gold Star Appliances. My fridge ended up completely broken, lost all product/food inside and when they finally managed to restore the functionality, it was making the same exact noise. Asked for a refund and was denied. I would say stay far away from them.

Repair was scheduled between 8am-5pm. Confirmed the appointment and the gave me an eta of 3:30pm. 4:15 I received an email canceling and telling me to reschedule after I already waited all day for them to show up.

There's a reason why "Electrolux" rhymes with "sucks." Whether our drier underdries, dries, or overdries our clothes is utterly random and has nothing to do with the settings. Why be in business to suck this much?

Absolutely poor customer service for Frigidaire Electrolux repair service. They appear to be contracting out the work to local contractors that they do not vet, and there is a scam going on in Chicago. They made us pay $369.00 up front for "guaranteed" repairs and "guaranteed parts." A tech came out, took a picture of our refrigerator and then refused to inspect it for fear that "the refrigerator had not been properly sanitized." And the tech said he had to leave. When I inquired about another appointment, he told me it would "be about a week and a half". So when I called to cancel and requested a refund, I was told by Frigidaire Electrolux that "the technician came out, so they will be paid for the visit, so we will have to review giving you a partial refund." It is a scam.

Awful, from the time I made the call. First wanted to email me instructions on how to fix. After 24 hours they said they would send a service person. He said to schedule the appointment I needed to pay $350 now to schedule an appointment. Not sure of the time they would come. Says I would be reimbursed, but this was the protection plan service tech. Did not sound right. Awful, I would not recommend any one to purchase a protection plan from Allstate this is company. Awful. Not worth the money.. I will contact store to let them know not to offer this company for warranty plans. Warning do not use these scammers.

It seems like all the reviews are the same. This company cannot get things figured out. They’ve sent multiple technicians to my house and I’ve ordered the wrong parts twice now and I will be waiting for another 10 days for them to order the correct parts after I’ve had three te. My one year-old refrigerator.

We tried contacting Electrolux directly for our refrigerator door. They kept sending the wrong part. We kept calling back and they would keep sending the wrong part. Someone was supposed to get back to us, never did. We keep trying to get hold of them with no luck. This has been since January. Terrible customer service. All we want is our door - the correct one.

Absolutely terrible products. $4500 single door freezer broke 3.5 years in. Completely out of luck. Started looking online and can't find literally anything more than a 1.2/5 stars on ANY website. Nothing but complaints, horrible customer service, horrible warranty, extremely cheaply made and horribly produced. I honestly wonder the most if anyone cares? Like to be this bad a company it has to be completely nonsense from the very top to the very bottom. Disappointed big box stores even sell this brand.

Well Electrolux sent a service technician the very next day to evaluate my busted Frigidaire refrigerator, unfortunately the parts were two weeks out for repair. One of the parts may not show up then because it was allegedly on backorder. So I set my repair appointment up for two weeks, and five days before that, Electrolux automated system said the "parts are not going to show up on time and we've canceled your appointment, please make another appointment." Sorry I obviously rescheduled for the week after.

Their products are absolute garbage. I purchased a dryer in March of 2022. Within 3 months it began shaking and rattling. It's so loud you cannot watch TV on the other side of the house. It has been serviced multiple times in warranty and out of warranty for the exact same issue. The problem was never fixed and I don't think this piece of junk will make it to the 3 year mark. Buy a Whirlpool or a Maytag. Their products will last 15 years or more. 3 years lifespan for what is supposed to be a high quality appliance? That's an insult to anyone who buys this junk. DON'T BUY ELECTROLUX PRODUCTS!

I am surprised the government has not shut this ponzi scheme down. It is an absolute farce. I bought a wall mounted air conditioner through Walmart. ca. The original unit was unavailable through Walmart so they sent unbeknownst to me a discontinued unit. The unit did not work. I spent 2 weeks making phone calls through Walmart to learn they discontinued using their AC units. Eventually I got through to customer service. They sent a tech who confirmed the unit does not work, it is obsolete and needs a replacement. I then sent the serial number and the bill of sale to the back order desk.