Electrolux Reviews

There's a reason why "Electrolux" rhymes with "sucks." Whether our drier underdries, dries, or overdries our clothes is utterly random and has nothing to do with the settings. Why be in business to suck this much?

Absolutely poor customer service for Frigidaire Electrolux repair service. They appear to be contracting out the work to local contractors that they do not vet, and there is a scam going on in Chicago. They made us pay $369.00 up front for "guaranteed" repairs and "guaranteed parts." A tech came out, took a picture of our refrigerator and then refused to inspect it for fear that "the refrigerator had not been properly sanitized." And the tech said he had to leave. When I inquired about another appointment, he told me it would "be about a week and a half". So when I called to cancel and requested a refund, I was told by Frigidaire Electrolux that "the technician came out, so they will be paid for the visit, so we will have to review giving you a partial refund." It is a scam.

Awful, from the time I made the call. First wanted to email me instructions on how to fix. After 24 hours they said they would send a service person. He said to schedule the appointment I needed to pay $350 now to schedule an appointment. Not sure of the time they would come. Says I would be reimbursed, but this was the protection plan service tech. Did not sound right. Awful, I would not recommend any one to purchase a protection plan from Allstate this is company. Awful. Not worth the money.. I will contact store to let them know not to offer this company for warranty plans. Warning do not use these scammers.

It seems like all the reviews are the same. This company cannot get things figured out. They’ve sent multiple technicians to my house and I’ve ordered the wrong parts twice now and I will be waiting for another 10 days for them to order the correct parts after I’ve had three te. My one year-old refrigerator.

We tried contacting Electrolux directly for our refrigerator door. They kept sending the wrong part. We kept calling back and they would keep sending the wrong part. Someone was supposed to get back to us, never did. We keep trying to get hold of them with no luck. This has been since January. Terrible customer service. All we want is our door - the correct one.

Absolutely terrible products. $4500 single door freezer broke 3.5 years in. Completely out of luck. Started looking online and can't find literally anything more than a 1.2/5 stars on ANY website. Nothing but complaints, horrible customer service, horrible warranty, extremely cheaply made and horribly produced. I honestly wonder the most if anyone cares? Like to be this bad a company it has to be completely nonsense from the very top to the very bottom. Disappointed big box stores even sell this brand.

Well Electrolux sent a service technician the very next day to evaluate my busted Frigidaire refrigerator, unfortunately the parts were two weeks out for repair. One of the parts may not show up then because it was allegedly on backorder. So I set my repair appointment up for two weeks, and five days before that, Electrolux automated system said the "parts are not going to show up on time and we've canceled your appointment, please make another appointment." Sorry I obviously rescheduled for the week after.

Their products are absolute garbage. I purchased a dryer in March of 2022. Within 3 months it began shaking and rattling. It's so loud you cannot watch TV on the other side of the house. It has been serviced multiple times in warranty and out of warranty for the exact same issue. The problem was never fixed and I don't think this piece of junk will make it to the 3 year mark. Buy a Whirlpool or a Maytag. Their products will last 15 years or more. 3 years lifespan for what is supposed to be a high quality appliance? That's an insult to anyone who buys this junk. DON'T BUY ELECTROLUX PRODUCTS!

I am surprised the government has not shut this ponzi scheme down. It is an absolute farce. I bought a wall mounted air conditioner through Walmart. ca. The original unit was unavailable through Walmart so they sent unbeknownst to me a discontinued unit. The unit did not work. I spent 2 weeks making phone calls through Walmart to learn they discontinued using their AC units. Eventually I got through to customer service. They sent a tech who confirmed the unit does not work, it is obsolete and needs a replacement. I then sent the serial number and the bill of sale to the back order desk.

My husband bought me this 'luxury' brand washer from Electrolux for Christmas. In the 7 months we have owned it, it has stopped working 3 times for the same reason. It needed a new drain pump. Out of the 7 months we have owned it, it has been out of commission for 2months. This last time the customer service rep stated they would replace the unit but when we then spoke with the manager they said absolutely not. They will keep replacing the broken parts and only when they can no longer replace the parts will they consider replacing the unit. They were unconcerned with the fact that we have had to go to a laundry mat for 2 out of the 7 months we owned it. Stay away from this company and their products!!!!

On May 9, 2025, my warrantied wine cooler was declared unrepairable by Electrolux. I have spoken with CSR 10 times to get confirmation of the replacement steps. CSR assures me someone from the Back Office will get back to me in 3-4 working days. It has NEVER happened! DO NOT BUY from Electrolux as they do not honor their warranties.

I bought and paid in full for a new 2025 mobile home. When I came in for my walkthrough I saw the Frigidaire refrigerator had several visible dents and scratches. After reporting it and sending in pictures, I was told they would bring a replacement. Well they did and delivery guy checked the new one and stated to me that it had dents also, so they took it back. This is bad business. If I spent this kind of money I expect everything to be right.

The Frigidaire microwave model FPBM3077RF controls was inoperable. The problem was reported and Electrolux assigned a service ticket (ticket # **). On June 4, 2025 a technician was dispatched and he ordered a new door. On June 11, we received the part ordered and another technician was dispatched on June 26th. When the technician opened the package for the part, it was broken during shipping. He said that he had to reorder the part again and left. The next appointment was setup on July 15th when the technician showed up but the part ordered was still not received. So, he reordered the part and asked to wait 10 days. The part was finally received on July 21st and another tech appointment was setup for July 26th.

We purchased a washer/dryer through home depot with a warranty through Electrolux. We have had an awful experience with their customer support and warranty. The product arrived with a hole in the drain hose. When someone came to repair it, he said he didn’t have a hose because he wasn’t told that’s where the issue was. We then had to wait for the hose to arrive to our house, which didn’t happen until we called two weeks later to find out it hadn’t even been sent yet. When it did arrive, three weeks later, customer support didn’t schedule our service appointment until the following week. The morning of our appointment, we received a text that the appointment was canceled and rescheduled for the next week.

Two, yes two, Electrolux branded refrigerators went out at two of our properties within a few years of each other costing us many thousands of dollars. I called Electrolux and started a claim (claim# 1003149490). They promised time and time again that "management would look into it and call me". They never did. I called and messaged with them half a dozen times to get the same answer every time. Obviously this is their business tactic. I look forward to NOT buying anything that they make (Electrolux, AEG, Frigidaire, Westinghouse, and Zanussi) in the future knowing this is how they treat customers.

THE worst customer service! They do not honor extended warranty and it’s impossible to speak with a U.S. representative. We had an issue with a dehumidifier; had purchased an extended warranty on it. Supplied all the required documents more than once. Was notified they would send us a gift card to cover cost of replacement; still waiting months later. Even a complaint to the Better Business Bureau didn’t motivate them. I would Never purchase another Frigidaire/Electrolux product again.

Less than 30 days in new house. Broken freezer. Replaced under warranty. Lasted 24 hours. Now takes 2 more weeks for them to come back out. Was told they gave me extended warranty. Now stating they misspoke and will not be giving warranty.

I paid Electrolux/Frigidaire for an out-of-warranty cooktop repair and was given order #** and spent over a month without a working cooktop due to their disorganized, slow, and dismissive customer service. I was repeatedly promised that the replacement part was on its way, but it never arrived, and no one contacted me with updates unless I called myself. Then, without notice, they issued a partial refund while keeping part of my payment, despite never completing the repair.

Stove is 3 months old, front right knob is loose and stove top not heating. 1 yr warranty confirmed online prior to making an appointment. Technician arrived and gave an estimate of around $200. This stove is under warranty and registered. He didn’t even open the panel to see if it’s internal element issues. He just wanted to get paid extra. So what’s the point of a manufacture warranty for the first year?? Techs are crooks and lazy. The tech that came today in Va Beach tried to take advantage of my 73-year-old father who is a 20-yr Navy vet. Had my husband been there I’m sure he would have fixed the stove instead of looking and trying to swindle money to fix. I regret purchasing a Frigidaire appliance because of their scamming technicians. They don’t honor the warranty.

I have never in my many years of owning multiple fridges and freezers due to a small pet food/treat business I run from my basement, dealt with such negligence in terms of the repair technician sent to repair an appliance. I'm in West Jordan, Utah, and I'm writing this review for the headquarters location since there is nothing showing for Utah, even though the van that showed up was not only scheduled directly through Electrolux, but also has all of the Electrolux business badging.

This is the bottom of the barrel type of company. If you think the product is bad, try returning it and see what happens. They’re worse than the cable company. Impossible to do anything online, five phone calls later, over four hours on the phone trying to return an unused item, and the product is still here and they still have my money.

I purchased a top freezer refrigerator on 11/13/24 with a one-year warranty. On June 25, it shut down in less than 8 months. My earliest appt for service (Goodman Home Solution) is not until July 14. Tried to get an earlier appt, but to no avail. In the interim, all of my food is being kept in several coolers. I'm buying ice every day! There is nothing in place with Electrolux where I can get a temporary replacement until my service date of July 14. (The customer service rep did mention that with the "Extended Warranty", I would be compensated for food loss. She pushed so hard for this warranty that I became very irritated). I should not be inconvenienced because of a defective refrigerator that's still under warranty. I feel like I bought a lemon! Also contacted Frigidaire.

I bought this Electrolux Vacuum on April 23,2025. I received and was very happy it was delivered on time, after using for a few days I noticed it wouldn’t hold the charge, not even finish vacuuming my bedroom.. I started getting very frustrated so I called Electrolux before the 30 days policy and explained to the lady the issue with this vacuum, she responded: "So are you putting the vacuum on low, medium, or high speed?" I responded on High Speed because I bought since it advertise it was very good to vacuum dog hair! And the customer service lady responds: "Oh I see why you’re having problems with your battery not holding charge, it’s because you’re not suppose to put it on high speed because the battery won’t hold on high speed!"

WORST Customer Service EVER!!! Bad Vacuum, 3 months old and made me feel like it was my fault and I should jump through their hoops. Disgusting, the way that they treat their customers. Run away and don't look back.

This was absolutely the worst experience I have ever had and the product is horrible. I bought a dishwasher. It was supposed to have much less plastic than other ones and be much less toxic. Complete lies. It has more plastic than any of the other ones I've ever had. Secondly, it gets so hot that all of the utensils in the drawer next to it are constantly hot. None of the dishes are ever dry. Not a single one. Please do not expect it to actually dry your dishes because it will not. The delivery process was an absolute horrible horrendous mess and I will never in my days on this earth ever look towards this entire company or any of its parent companies ever again. If I could, I would ship it back to them. It is horrible. Don't waste your time or your money.

I have purchased a Frigidaire refrigerator and had an issue with the refrigerator freezing food. I purchased the extended warranty so had to call Electrolux OnLine Warranty Service for authorization. Worst customer service I have ever experienced!! All the “overseas” rep could do is refer my ticket to a locator rep within their company to find a “partner” to do the repair. Was told it would take 3-5 days. I called back over 20 times and even gave them all the contact information for the service tech at the appliance store where it was purchased, but still no response! Told me they could not refer me to the locator tech or to corporate headquarters as they could only assign the ticket to the rep within their system. I called the appliance store and they tried to contact for me too. They were told the same thing! Never will buy a Frigidaire appliance again!!!

Bought a Frigidaire refrigerator in 2024. It completely quit running in 5 months. Took 2 weeks for a repairman to show up, when he did he replaced it with an old part and was supposed to return. When new part came in, he never returned. A year after purchase same problem it isn't cooling and running non stop, repairman was supposed to come. Never showed up or even had the courtesy to call. Electrolux is refusing to replace the refrigerator or reimburse me, but will reimburse my extended warranty money so I have no warranty at all. I am beyond disgusted at this point and will never purchase anything made by them again. They used to make good reliable products, not anymore, shame on them and their shoddy products and poor to non existent repair service.

I bought a Frigidaire refrigerator in June 2024 and it went out in May 2025. I never had issues with roaches before this product came into my home and they got into the motherboard and fried it. Electrolux WOULD NOT STAND BEHIND THEIR PRODUCT!!!! It cost me almost $500 to fix it not counting the cost of Orkin coming to spray. Will not be buying another product they sell!

We set up a service call for our dishwasher and washer due to the control panel on the dishwasher needing to be replaced and our washer machine leaking water from the bottom of the unit. The first service call was set up for 5/20 (WO# **). The technician arrived and advised that he would need to order parts for the dishwasher but that the washer parts should be available. The technician then sent us an email to schedule the follow-up appointment for WO#**/ ** which got scheduled for 6/4. The service technician arrived, and we only had 1 replacement part for the washer and was apparently still pending 3 other pieces. So that service call was a complete waste of my husband’s time and mine. My husband works 3rd shift and needs to sleep during the day. My husband then called once we received the last piece for the washer to set up both units and the CSR advised that both units were on schedule for 6/12.

My new Electrolux wall oven microwave combo was installed on a Wednesday and stopped working on Friday within 47 hrs. They scheduled a repair One week late. The technician said the fuse was blown and it will take 2 weeks to get the fuse. After fuse is repaired then find out what caused fused to blow more time without an oven. Electrolux and customer service does not arise above any other brand. I will not buy another Electrolux product.

I’m extremely disappointed with the service I received through Frigidaire/Electrolux’s extended warranty. I own a rental property in Virginia (I live in California), and when my tenant, a mother with a young child, reported that the Frigidaire refrigerator (Model #FFHS2622MS) had stopped cooling, I expected a timely and professional response. Instead, what followed was nearly three weeks of poor communication, missed appointments, and a complete lack of urgency or accountability.

Would give zero if I could. Warranty has been a joke and many false promises. Bought in November, never worked. 3 repair tries only made it worse. Still without a cooktop after 3 months!!!! So much for warranty. Horrible experience all around.

I purchased a service contract for Frigidaire dehumidifier in 2024. The unit stopped working, I placed a service call on March 12, 2025. I received a reference number for this service call and was told I would receive an email for this issue and the unit would be replaced in 7 to 10 business days. I didn't get the email or any updates regarding this case after two weeks. I called back and spoke to a customer service manager, she said she would expedite the case and someone would call me in 24 hours. No one called me so far. I spoke to a few customer service agents at 866-386-5286 and all said there was no one they could contact in the back office where the service calls being processed, all they could do were sending them the email. I don't have any hope that my dehumidifier would be fixed or replaced.

I strongly suggest if you are buying a refrigerator, you buy from a local company who can provide local service. Electrolux is not that company. I made many calls to Electrolux for service on a Frigidaire freezer. The companies used by Electrolux would not provide service for two days. On the day of my first appointment, I was texted to say the technician had vehicle trouble. I made many more calls. Finally talked to one Electrolux representative who called several local service companies and located one that would come the next day. I received an email from that company saying I needed to confirm my appointment. When I did that, they told me my appointment was cancelled. Again, if you think you will ever need warranty service DO NOT buy a product made by Electrolux.

I purchased a home that came with several Electrolux appliances, but three out of four failed immediately. Despite multiple service interactions and repairs, the issues persist. The experience has been frustrating and disappointing, with poor product quality and ineffective service which is unacceptable. I advise considering other brands with better quality and support. Electrolux needs significant improvements to maintain consumer trust. Their product is expensive and lacks quality and their service is a joke. Buying Electrolux is like wasting your money, you get low quality product, low-quality customer service, poor satisfaction while paying a lot. Just save yourself trouble and avoid this brand altogether. Unfortunately, if they do what they do, it won’t take much for the brand to go out of business.

The customer service experience was the worst I've ever experienced in my life. I received two broken fridge shelves in the mail and instead of sending me 2 non-broken ones, they only sent one and charged me again. They said they could not send me a replacement for both that arrived broken, only one. Also, the refund was incorrectly processed as a charge. Terrible experience with agents that do not care about fixing the actual problem.

Worst repair people ever! Needed my oven repaired. First guy, Earl, show up at 3pm with a 8-5 time frame. First of all what appliance repair gives you an 8 HOUR window!!! He yells at me for having my dog on a leash and tells me to put him away. I refuse. He refuses to take his shoes off or put on booties, claiming it's against OSHA regulations. Next he turns on my oven, barely lets it heat up and says -- a part is broken. I ask him how he knows that since he didn't even pull the oven out of the wall, look at the electrical panel or anything. He orders a part and tells me it will arrive in 1 week.

Our dishwasher started leaking on Dec 25, 2024. We called Electrolux to get it repaired. A man came out in about a week. We never saw him again. So, we called again and another man came out. He ordered parts but never came back after the parts arrived. We haven't seen him or heard from him since. So, we call again, and again, and again. We get the same answer every time...give them 1 to 2 business days and then dead silence...nothing! This company is a ripoff, plain and simple. Their ** phone agents read from a list of pre-written responses and nothing ever happens. I gave them 1 star, the lowest rating I could give.

Bought a Electrolux dryer 10/30/24. By the end of December it started making a noise when in use. Like there was some loose change in it. Called the appliance store where we got on 1/7/25. They couldn't sent a repair tech until end of February, recommended I call Electrolux. I called customer service. They said a repair co would call me and arrange a time to fix it. ABC appliance call the next day stating they don’t service my area. I called Electrolux again. They were escalating my call to the back office. Someone would call me in 24-48 hours. No call. Once again I called them just to get the same story. ABC phoned the next day stating they don’t do Electrolux warranty work. Back on the phone to customer service. Now someone is texting me saying give them some more time to find a repair tech that will come and look at it. We are getting close to a month and it doesn’t look promising. I’m requesting a new unit. I DO NOT RECOMMEND Electrolux products.

I bought a upright freezer 3 years ago, within a few months of my purchase I started having problems with it. As soon as I had cooked/prep/shop to feed my family, it would stop working. After many technicians over, many days off work waiting for the technician, my unit got replaced. Within only 4 months of replacement, the new unit stopped working. I called again, and their earliest availability is within 10 days. SIMPLY UNBELIEVABLE. Then I asked, what about my food, I have 4 kids, I can't lose all that food, they said it's not their problem. They are not responsible for that. Electrolux products are a piece of garbage. The only way they work is if you don't use it. If you keep your freezer empty, no problem. What a scam. They really went downhill.