Electrolux Reviews

I am extremely disappointed with the service I have received from Electrolux regarding Ticket #**. In October 2025, my Electrolux dishwasher caused a major water leak that damaged the ceiling of my basement. This was confirmed independently by both a licensed plumber and Electrolux’s own technician. Despite this, the support process has been nothing but frustrating, repetitive, and unprofessional.

I placed a replacement order of a retired washer. After two weeks, on the scheduled delivery date, I still had not received any delivery information. Called the customer service numbers three times including one on the estimated delivery date, still did NOT get a delivery date. To say the least, this company still has stone-age logistics. Avoid direct order on their website.

If I could give 0 stars to a company I would!! I have never given a low review of a company before. HORRIBLE costumer service. Had my 2 year old dryer "fixed" under warranty. Within a few months the issue began again. Would they fix this issue? Nope, warranty was up... Absolutely will NEVER recommend Electrolux to anyone!!!! AVOID THIS COMPANY!!!!

After 30 days of buying a brand new Frigidaire refrigerator it was fixed. I called for three weeks straight trying to get this repair replaced. They did not want to work with me. I called and ask if they would compensate any food loss they said no it’s not covered. I did not expect this out of a brand new refrigerator and have to wait 30 days to be without a refrigerator very disappointed in this company.

Bought a vacuum from Amazon 18 months ago and I loved it. Sadly the battery died and it no longer charged. I called Electrolux customer service and was told I qualified for a replacement vacuum and to send in the receipt and serial number. One month and more than 10m calls later they still hadn't sent it out and THEN I was informed I'd have to go through another customer service office since I live in PR. There I was then told I had to go thru Amazon for the replacement. Amazon told me It was past the return date so they could not honor any warranty, but could return my $$. And then proceeded to charge a fee of $80 on a total sale of $151.00 So NO, DON'T BUY IT!!

Electrolux customer service concerning their warrantied products have got to be the worst. I purchased a cordless vacuum that would not work, I'm talking about right out of the box. I contacted them and was told it would be replaced, that was in July 2025, as of October no replacement and just runaround from customer service. If anyone is getting ready to purchase anything from them and are checking these reviews, BELIEVE THEM!!!

We have the extended warranty on our 2020 washer and dryer, which is about to expire. Luckily, the washer was still under warranty when an internal valve failed causing flooding. This in turn, also led to the need to replace the motor. It has now been over 2 months that we are waiting on a backordered motor. Appointments are cancelled and rescheduled weekly. To date, 5 appointments and still no sign of the motor. This is absolutely unacceptable. How does a company not stock basic parts? Seriously wondering if they are just waiting for the warranty to run out. Customer Service is no help at all. It's basically a call center for scheduling appointments. The reps have nothing more than basic information which is also frustrating. Honestly at this point, I doubt my machine will ever be repaired. Looking for a new one and I can tell you it won't be Electrolux! That is for sure!

Absolutely terrible brand that DOES NOT honour their warranty. I had an under-the-counter fridge that stopped working two months before the warranty was up. I was able to make contact with their customer service team, they sent me a case file email, we had some back and forth, and then they ghosted me after 20 days of trying to chase them down. DO NOT buy a Frigidaire appliance, I have read nothing but horror stories about their products.

I bought an induction range in June 2025. October 1, the cooktop stopped working. I called customer service that same day. It’s been 22 days and still haven’t had a service tech to my house, Today I was told some one would be here in the 29th of October. THAT'S MORE THAN 4 WEEKS SINCE MY INITIAL COMPLAINT. Customer service has not helped. Guess they don’t have enough reliable technicians. Twice, I was told someone would be here on a specific date. I’ve seen no one. Have spent hours waiting for repairmen to show up. Based on Customer service, I will have to wait at least 6 weeks before I have a working stove. UNACCEPTABLE.

I purchased an Electrolux Frigidaire Over the range microwave. Within a few weeks it started emitting a loud buzzing noise. No one will come to repair or replace it. Customer service is horrible. All they offer is a buy back which takes my time my effort & my money as I would have to pay again for delivery installation & haul away. I will never purchase another product of theirs. Totally unacceptable response to my issue.

I was connected to them through Frigidaire support. Paid the fixed repair cost for the fridge repair that was making noise. They have sent some guy who speaks no English from Gold Star Appliances. My fridge ended up completely broken, lost all product/food inside and when they finally managed to restore the functionality, it was making the same exact noise. Asked for a refund and was denied. I would say stay far away from them.

Repair was scheduled between 8am-5pm. Confirmed the appointment and the gave me an eta of 3:30pm. 4:15 I received an email canceling and telling me to reschedule after I already waited all day for them to show up.

There's a reason why "Electrolux" rhymes with "sucks." Whether our drier underdries, dries, or overdries our clothes is utterly random and has nothing to do with the settings. Why be in business to suck this much?

Absolutely poor customer service for Frigidaire Electrolux repair service. They appear to be contracting out the work to local contractors that they do not vet, and there is a scam going on in Chicago. They made us pay $369.00 up front for "guaranteed" repairs and "guaranteed parts." A tech came out, took a picture of our refrigerator and then refused to inspect it for fear that "the refrigerator had not been properly sanitized." And the tech said he had to leave. When I inquired about another appointment, he told me it would "be about a week and a half". So when I called to cancel and requested a refund, I was told by Frigidaire Electrolux that "the technician came out, so they will be paid for the visit, so we will have to review giving you a partial refund." It is a scam.

Awful, from the time I made the call. First wanted to email me instructions on how to fix. After 24 hours they said they would send a service person. He said to schedule the appointment I needed to pay $350 now to schedule an appointment. Not sure of the time they would come. Says I would be reimbursed, but this was the protection plan service tech. Did not sound right. Awful, I would not recommend any one to purchase a protection plan from Allstate this is company. Awful. Not worth the money.. I will contact store to let them know not to offer this company for warranty plans. Warning do not use these scammers.

It seems like all the reviews are the same. This company cannot get things figured out. They’ve sent multiple technicians to my house and I’ve ordered the wrong parts twice now and I will be waiting for another 10 days for them to order the correct parts after I’ve had three te. My one year-old refrigerator.

We tried contacting Electrolux directly for our refrigerator door. They kept sending the wrong part. We kept calling back and they would keep sending the wrong part. Someone was supposed to get back to us, never did. We keep trying to get hold of them with no luck. This has been since January. Terrible customer service. All we want is our door - the correct one.

Absolutely terrible products. $4500 single door freezer broke 3.5 years in. Completely out of luck. Started looking online and can't find literally anything more than a 1.2/5 stars on ANY website. Nothing but complaints, horrible customer service, horrible warranty, extremely cheaply made and horribly produced. I honestly wonder the most if anyone cares? Like to be this bad a company it has to be completely nonsense from the very top to the very bottom. Disappointed big box stores even sell this brand.

Well Electrolux sent a service technician the very next day to evaluate my busted Frigidaire refrigerator, unfortunately the parts were two weeks out for repair. One of the parts may not show up then because it was allegedly on backorder. So I set my repair appointment up for two weeks, and five days before that, Electrolux automated system said the "parts are not going to show up on time and we've canceled your appointment, please make another appointment." Sorry I obviously rescheduled for the week after.

Their products are absolute garbage. I purchased a dryer in March of 2022. Within 3 months it began shaking and rattling. It's so loud you cannot watch TV on the other side of the house. It has been serviced multiple times in warranty and out of warranty for the exact same issue. The problem was never fixed and I don't think this piece of junk will make it to the 3 year mark. Buy a Whirlpool or a Maytag. Their products will last 15 years or more. 3 years lifespan for what is supposed to be a high quality appliance? That's an insult to anyone who buys this junk. DON'T BUY ELECTROLUX PRODUCTS!

I am surprised the government has not shut this ponzi scheme down. It is an absolute farce. I bought a wall mounted air conditioner through Walmart. ca. The original unit was unavailable through Walmart so they sent unbeknownst to me a discontinued unit. The unit did not work. I spent 2 weeks making phone calls through Walmart to learn they discontinued using their AC units. Eventually I got through to customer service. They sent a tech who confirmed the unit does not work, it is obsolete and needs a replacement. I then sent the serial number and the bill of sale to the back order desk.

My husband bought me this 'luxury' brand washer from Electrolux for Christmas. In the 7 months we have owned it, it has stopped working 3 times for the same reason. It needed a new drain pump. Out of the 7 months we have owned it, it has been out of commission for 2months. This last time the customer service rep stated they would replace the unit but when we then spoke with the manager they said absolutely not. They will keep replacing the broken parts and only when they can no longer replace the parts will they consider replacing the unit. They were unconcerned with the fact that we have had to go to a laundry mat for 2 out of the 7 months we owned it. Stay away from this company and their products!!!!

On May 9, 2025, my warrantied wine cooler was declared unrepairable by Electrolux. I have spoken with CSR 10 times to get confirmation of the replacement steps. CSR assures me someone from the Back Office will get back to me in 3-4 working days. It has NEVER happened! DO NOT BUY from Electrolux as they do not honor their warranties.

I bought and paid in full for a new 2025 mobile home. When I came in for my walkthrough I saw the Frigidaire refrigerator had several visible dents and scratches. After reporting it and sending in pictures, I was told they would bring a replacement. Well they did and delivery guy checked the new one and stated to me that it had dents also, so they took it back. This is bad business. If I spent this kind of money I expect everything to be right.

The Frigidaire microwave model FPBM3077RF controls was inoperable. The problem was reported and Electrolux assigned a service ticket (ticket # **). On June 4, 2025 a technician was dispatched and he ordered a new door. On June 11, we received the part ordered and another technician was dispatched on June 26th. When the technician opened the package for the part, it was broken during shipping. He said that he had to reorder the part again and left. The next appointment was setup on July 15th when the technician showed up but the part ordered was still not received. So, he reordered the part and asked to wait 10 days. The part was finally received on July 21st and another tech appointment was setup for July 26th.

We purchased a washer/dryer through home depot with a warranty through Electrolux. We have had an awful experience with their customer support and warranty. The product arrived with a hole in the drain hose. When someone came to repair it, he said he didn’t have a hose because he wasn’t told that’s where the issue was. We then had to wait for the hose to arrive to our house, which didn’t happen until we called two weeks later to find out it hadn’t even been sent yet. When it did arrive, three weeks later, customer support didn’t schedule our service appointment until the following week. The morning of our appointment, we received a text that the appointment was canceled and rescheduled for the next week.

Two, yes two, Electrolux branded refrigerators went out at two of our properties within a few years of each other costing us many thousands of dollars. I called Electrolux and started a claim (claim# 1003149490). They promised time and time again that "management would look into it and call me". They never did. I called and messaged with them half a dozen times to get the same answer every time. Obviously this is their business tactic. I look forward to NOT buying anything that they make (Electrolux, AEG, Frigidaire, Westinghouse, and Zanussi) in the future knowing this is how they treat customers.

THE worst customer service! They do not honor extended warranty and it’s impossible to speak with a U.S. representative. We had an issue with a dehumidifier; had purchased an extended warranty on it. Supplied all the required documents more than once. Was notified they would send us a gift card to cover cost of replacement; still waiting months later. Even a complaint to the Better Business Bureau didn’t motivate them. I would Never purchase another Frigidaire/Electrolux product again.

Less than 30 days in new house. Broken freezer. Replaced under warranty. Lasted 24 hours. Now takes 2 more weeks for them to come back out. Was told they gave me extended warranty. Now stating they misspoke and will not be giving warranty.

I paid Electrolux/Frigidaire for an out-of-warranty cooktop repair and was given order #** and spent over a month without a working cooktop due to their disorganized, slow, and dismissive customer service. I was repeatedly promised that the replacement part was on its way, but it never arrived, and no one contacted me with updates unless I called myself. Then, without notice, they issued a partial refund while keeping part of my payment, despite never completing the repair.