Electrolux Reviews

I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

Within one year, the LED display on our Electrolux Gas Oven/Range went dead, and we were told it would cost us $350.00 to replace it because it was out of warranty. Our Electrolux refrigerator is just as pathetic, and we have had it serviced out more than five times within the first year, just so our food didn’t go bad! Their customer service is a joke, and they could care less about their customers. It’s fairly obvious that Electrolux appliances are just a cheap line of poorly built Chinese junk for the ignorant mass-market. Don’t waste your money or time!

The appliance never worked as the book stated. It leaked water and delivered slushy melted ice. After several service calls, one of which was to replace the motherboard, Electrolux furnished us with a replacement refrigerator on 9/21/09. We had one service to this new appliance on another matter, but truthfully, it never produced ice the way the Use and Care Guide said it should. The guide states that it produces approximately nine pounds of ice every 24 hours, but we constantly ran out of ice with normal usage. We are a family of four so this never made sense to us. The bin never filled up within 24 hours with nobody using ice during that time. It also shoots ice away from glasses that are directly under and my family constantly complains about this as well.

On July 7, 2012, we called Electrolux when the unit stopped producing ice altogether. We were, at first, told that since the appliance was no longer under warranty that Electrolux would not pay to service the appliance. We asked for a supervisor to review this decision since we were not satisfied and believe that this particular model is defective as the icemaker doesn’t work as the Use and Care Guide suggests it should. We were granted what we were told was a concession (Ref # **) and were informed that a service company would be contacting us.

On July 12, we contacted Electrolux as nobody had contacted us to set up the service call. At this time, we spoke with Chiffon, who put the call on hold to set up a service call. A woman named Susan from Dan Mark Appliance set up a service for us. On July 14, Dan Mark technician Carlos came out. We were told by Carlos that a new icemaker was needed and that this would take 3 to 5 business days. After more than two weeks, Dan Mark finally sent another technician out on July 30. This Dan Mark technician told us that he was replacing the motherboard, not the icemaker, and that this should solve the problem.

On August 1, we contacted Dan Mark to tell them that we had no ice. They promised to send another technician on August 6. On August 2, we received an automated call from Dan Mark that a technician would be out on August 3 between 8:00-11:00 AM, and although this was unexpected, one of us stayed home from work that morning in hopes that this matter would finally be taken care of and we would have ice for the rest of the summer. When the technician came out though, he told us that he needs to replace the icemaker motor and housing and upgrade the motherboard as well. We didn’t hear from anyone again until August 8 when Dan Mark called to set up a service call for August 11.

On August 11, a Dan Mark technician came and replaced the icemaker motor but did not upgrade the motherboard as promised. He told us that there should be ice by evening. We placed yet another call to Dan Mark on 8/13 when the icemaker began dripping water and would only produce crushed ice. On August 15, with no confirmation call, one of us unexpectedly had to come home from work when a Dan Mark technician came to our home and telephoned that he was at our address. This technician told us that a new ice bin was needed and that he would order this and it would take a week.

By August 15, with several lost hours at work so that we could be home for numerous service calls and no ice for much of the summer, we decided to contact Electrolux directly. We spoke with Tiana, giving her all the dates of service calls. She told us that she entered that information into the system. She could not offer us any other help at that time. We did not hear from Dan Mark again, and on August 27, we contacted Electrolux and spoke with Sade, who contacted Dan Mark and was told that they had ordered and received the ice bin and had tried to contact us several times and couldn’t, so they returned this part to Electrolux. We told Sade that we received no calls from Dan Mark during the time period of August 15-August 27 and requested that a different company service this appliance. Sade told us that new concession would be needed (**) and set up with Angela at Metro Factory to service this unit.

Ironically, on August 28, Dan Mark contacted us to install the ice bin, but we told them that we had contacted Electrolux and were using another service company going forward. On August 29, Metro Factory technician Carl came out and was able to hook up the appliance to his computer (this was the first time a technician had done this) and told us the unit needed an upgraded motherboard. He noted that the limited ice in the bin was “melty” and stuck together. We told him that the unit was only producing crushed ice, and he mentioned that upgrading the board would take care of this problem. While he was there, he was asked if he serviced many of this particular Electrolux refrigerator model and he said, “Oh yes,” and always the icemaker. We were not surprised.

On August 30, Metro Factory called to tell us that the technician could not come out until September 10, and we made an afternoon appointment for that date. When we didn’t receive a confirmation call the night before this service, as had been the practice of both Dan Mark and Metro Factory, we contacted Metro Factory on September 10 and were told that, indeed, they were not coming out since they had received no parts and that this was the manufacturer’s fault. We were even asked if we received any parts, which surprised us since we weren’t expecting parts to be delivered to us.

On September 11, we contacted Electrolux once again and spoke with Charlene. Again, everything was explained from the beginning, and after being put on hold for 6 minutes, we were told that Metro Factory was not picking up and that she would call back once she contacted them. In the afternoon that day, Charlene called to tell us that Metro Factory did order parts and that we should expect to hear from them on September 14. She could not explain why the parts were taking so long or why Metro Factory asked us if we received them. We did not hear from Metro Factory on September 14. In fact, as of today, we have not heard from Metro Factory.

We are writing this complaint in hopes that Electrolux will see that we are entitled to compensation and satisfaction that has been denied to us since purchasing the original refrigerator. We are requesting that our original purchase price of $3,199.95 be returned to us and that the appliance be picked up when we are able to replace it with another appliance of our choice. Be assured, it will not be an Electrolux appliance. We plan to never purchase an Electrolux product again. We have read other complaints and agree that there must be some engineering problem with these particular types of unit. Electrolux needs to recognize this defective model is hurting customer satisfaction for many families.

They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow, it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer. After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voice mails. They only offered $150 for all the damaged clothing. Oh yeah, I have also had to have 2 service calls on the dryer. The door wasn't closing properly.

The company rep says I should have purchased the extended warranty, but what the heck, I had my previous GE appliances almost 10 years before I had any problems, and the refrigerator and microwave lasted 18 years with no problems. I didn't think a 3-year extended warranty (really only 2 years considering the first year was already covered), was worth the cost. I paid a premium price for this product only to find out it is Frigidaire brand with an Electrolux nameplate. Same junk, only costs more. I am sending a copy of this to the Wisconsin Consumer Protection and Colders Appliances, and posting this on Facebook. Let’s get rid of this company!

It’s been nothing but disappointment and frustration. Electrolux has not stood behind their appliances and they make it very difficult to get support. We have had the runaround on every occasion and a lack of accountability, or more importantly a lack of responsibility, to the consumer to ensure the appliances are repaired and taken care of in as painless of a process as possible. On one occasion the repair person went so far as to tell me that Electrolux quality is not what it used to be and how they are getting more and more calls regarding these appliances, so they too were a bit concerned that quality is no longer a priority at Electrolux. Lessons learned and the same mistake will not be made ever again. If Electrolux stepped up and took responsibility and accountability, it would go a long way; however, even the employees I have spoken to seem a bit disillusioned.

So unless you want to be mistreated, ignored, and disrespected as in my opinion I have been, you have been warned by what happened to me and by all the other complaints on forums worldwide. I will never ever buy Electrolux ever again.

I bought the Electrolux ICON 36" Slide-in Electric Cooktop on 03/13/2009 at Sears. Fortunately, I also purchased the 5 year warranty along with it at that time. The LED lights burned out and stopped working and we had it serviced 4 times within a period of a year. Recently (September 2011), we finally were eligible (after so many service part changes) to have it replaced. Now, even with the replacement unit I now have, the same issue has occurred. We called Sears and we are again eligible for a replacement. However, since we have had two brand new units that are defective in the same way, we are extremely concerned. I have emailed back and forth with Ms. ** in Customer Care at Electrolux asking for my money-back. She gave me the number to two service shops that work with Electrolux and promised that we wouldn't be charged. However, when I called them, they said that they must charge since our warranty is with Sears. I explained that via email on Thursday, November 11th, 2011 and that I prefer a phone conversation from a manager at Electrolux and she said that I would get one by Monday the 14th. That never happened.

I had called and spoken to a customer support representative at Electrolux in 2010 when this was first happening with our first unit and he was quite short with me and very unhelpful. He went so far as to claim that these issues never occur with the LED lights. Meanwhile, I have read review after reviews that it is common for LED lights to go out on these appliances and that the quality of workmanship is simply not present any longer with Electrolux.

This is 3 years later now, two replacement units (on the third one) where LED lights keep going out. Now, when the repair guy came, yet again, to service this unit, this supposedly new unit had a fuse go out in the wire harness (new different problem), where we cannot even have the cooktop on at all. Currently, we are without a cooktop and had to fight with Sears in order to get a replacement. I am at my wit's end and considering buying another Sears cooktop. The worst part is, we had our kitchen remodeled and the cutout is specific for this unit! How very unfair. Never buy Electrolux. Please avoid it if you can. GE or WOLF are the way to go.

$2,700 down the drain not to mention at least 10 visits that cost us days we had to take off of work. Model number: E36EC75HSS1, serial: F03338763.

I called again in January and got a new repairman. This one confirmed that two parts are faulty and must be obtained by them. I never heard back from him again. I contacted again in February, in March and in April. Nothing is being done. In fact, each time we call, the registration number they gave us the last time is incorrect, so we are told.

So not only does Electrolux honor its warranty obligations, they do not deliver on promises. They also try to lie and cancel out warranty policies by providing incorrect record numbers. I bet that when we call end of April, when our warranty nearly runs out, they will not be able to assist as our warranty has run out. What a disgrace of a company!

On March 18, I noticed after baking a potato that condensation formed inside of the door of the microwave. Also, as I was cleaning the microwave, the outside stainless steel top panel over the door of the microwave is loose. It moves from side to side. I now have a fourth service call in to address this. It’s hard to believe that I am having so much trouble with all four of my Electrolux appliances that I purchased. I am very disappointed and unhappy that I spent extra money for such lousy performing appliances. The service calls are very time consuming and quite annoying. I have to take off considerable time from work to accommodate the service calls, not to mention how frustrating it is to deal with malfunctioning key appliances. I can only hope that my case is an exception and I hope that I have not been sold four lemons. Attached is a summary of my service calls.

Microwave: Stopped working for several days. Service person could not find anything wrong, perhaps it’s an electrical surge issue. There’s a loose panel outside the top over the door. It will be addressed on next service call. I can’t remove stains on inside of stainless—no solution. Condensation buildup in door: this is not addressed yet. You have to press too hard on menu button.

Range: Rubber gaskets on metal grates keep coming off. I was told that they sometimes melt. The gaskets are there, I believe, to keep the metal from rubbing against other metal. It was not fully addressed. It scratches easily—no solution. The gasket around menu panel came a part. Gasket was replaced.

Refrigerator: Ice maker is not working and there is a knocking sound, condensation buildup, and the ice maker continues to make ice when full. Problem solved on first service call. The same problem reoccurred. Problem will be addressed on next service call. There is also loose screw found in refrigerator. That will be addressed on next service call.

Dishwasher: It doesn’t clean dishes. What do I need it for? Solution: add dish detergent, add Rinse Aid, add Glass Magic and prime water leading to dishwasher. Most dishes are lightly soiled and they still don’t come clean, particularly the silver utensils. The stains are washed in rather than washed out. Top rack bottom joint keeps coming out of place. Problem addressed once by replacing the top rack. I’m not sure what will be done to address this problem again. I will discuss with the service rep when he comes on Monday, March 26. It takes a long time to get started. I sometimes have to press buttons several times to start the wash cycle—problem was not fully addressed.

On top of the current problem with the washer screen, it also leaks in the front and has now rusted the front of the machine because of this. A zipper took a very small nick in the rubber gasket. This by the way is the second gasket we have had on this machine and looks like number 3 at $125.00 per gasket will be on it again! I can't believe the price we paid for these in the beginning and now with repair bills. I'm very unhappy!

This is to bring to your kind attention that Dar Al Ghufran Hotel Makkah, is one of the 5 stars hotel in Makkah, Saudi Arabia. We have purchased the entire kitchen and Laundry equipment, required for one 5 star hotel use, from Electrolux, through your dealer in the kingdom of Saudi Arabia, Chbib Trading Co Ltd. The purchase amount was over five million riyals.

They had to place order for the same and we have to wait until they receive these parts and the waiting period is more than a month. And that too when the equipment under warranty? Now the dishwasher is o. Again and we don't know how long your designated agent will take to bring in the spare parts when the warranty period is already over. (One year).

Again dish washing machine still is out of order from 20th December till now, only due to spare parts (Frequency Inverter part # OL2601- Model # WTM 140 ERB). After long time, your dealer received the parts and now last four days they are trying to fix, but they are facing some complications with new part installation / parameter, and dish washing machine still is out of service, and I requested to Chbib provide us alternative solution to run the operation.

And we buy new meat bone saw of different brand because when saw was out of order (only motor was burnt out) and your dealer was taking long time to repair it, more than two month. What is the solution to get the fast service from your dealer and we want to direct dealing to your company to get the spare parts with in minimum period. Would you imagine this how we will run the operation?

This time we feel so sorry for Electrolux Company that we purchased equipment from this company, never the less; we sure will have to think twice before buying any equipment from your company (Electrolux Brand) for our any future properties coming up, or even to recommend your brand to any future Hoteliers.

We eagerly wait for your response, if this is the kind of service, after sales, your company and brand provide to your customers.

Once again we express our regret to have been associated with your brand.

Microwave model E130MH55GSA: top vent was broken and needed a replacement before the warranty was up. Electrolux did send the part free, not once but twice. They did not seem surprised. They knew of others with the same issue. Okay, happy with that.

However, this model oddly does not have a turn table and there is a huge amount of moisture that develops on the floor of the unit when cooking. This causes a big mess and can be slippery and dangerous when removing items from the unit. Don't really know what to make of it. It does cook well and I never really put water in the food because of all the water that seems to come from nowhere during cooking, a bit messy. I was told by Sears and Electrolux they don't need a turn-table. However, I see that all the newer models all now have turn-tables.

Now to the Electrolux gas range model EW30GF65GSB. It has been satisfactory with the exception that one of the iron grills came in damaged. Since this was new and under warranty, I was able to get a new one sent out to me free. The oven is consistently under heated. It does not get as hot as the temperature shows. I either have to cook food longer or raise the temperature. I can live with this.

I also have an Electrolux refrigerator model EW23CS65GS1 and it has been problematic. Right after the warranty was up, the indoor water dispenser would continue to allow water to flow. We could not get it to stop thus running water all over the floor. By chance I figured out after a major flood on my ceramic floor nearly to the wood area that opening the door would finally stop the water flow. Company came when it was working and this flood happened all over again. It took forever to find a repairman who would come to replace the part I ordered from Electrolux. You can't get these parts anywhere in any major city I know of. I am in Austin, TX. It was repaired after weeks of waiting and arranging for a repairman.

Then my filters began to fail. Right after I replaced one, it failed within the first month. I discovered this by finding a pool of water at the front of the refrigerator. With further investigation I found wet walls inside and a full pool of water at the refrigerator floor. This was a puzzle and I did not know what had caused all the water. We continued to use the water dispenser not knowing that the leaking filter was causing the spray of water on the inside, down the walls and on the unit floor. The leaking out on the floor occurred when it had nowhere else to go.

It was impossible for me to get the company to replace the nearly new filter that costs around $30 plus $7 or so every 6 months to get them sent. They should have sent it for free. You can't find these for purchase in any major city I know of. Therefore you must order ahead and always pay shipping. However, there is an air filter too that needs to be replaced every 6 months for an additional $30 plus shipping because it can't be purchased in the city either. I wish it had ended there, but no, the new one failed. I have spent hours with this company just getting my call through, getting routed to the right department, waiting on hold, and waiting for parts to arrive.

Electrolux advised me that I should buy an extend warranty I believe would cost me $150 or so per appliance to cover these things. Can you imagine? I purchased these appliances because Sears recommended them as dependable appliances. Sadly, this has not been the case. I did not purchase the new warranties. Then Electrolux advised me further to purchase a replacement filter housing to prevent another leak. I called my repairman who advised me to try another filter. I was unable to use the dispenser and have ice in the freezer for weeks while trying to get all this resolved and on the phone countless times and hours to attempt to get faulty filters replaced free since they were failing. I was refused over and over by representatives and even managers who told me they would not sent a free replacement and the manager hung up on me on more than one occasion. I was finally successful with repeated calls to get a manager to send the replacement without further cost. There have been no further leaks so far and no housing replacement as advised, who knows what will go next. I have had the filter in for a couple of months now with four yet to go.

I have saved the best or should I say the worst appliance for last, the Electrolux dishwasher model EWDW6505GS0. I have had to replace the motor pump that failed out of warranty. The unit shuts down and beeps until you attend to it. It gives a digital error code to tell Electrolux and repairmen. Somehow in the process of getting the part sent from Electrolux after the standard 7-10 business days, I got not one part but two. I kept the new on for reserve; they aren’t really on top of it in the parts department apparently since they send some things twice. Finding a dishwasher repairman for Electrolux that had a good rating was a challenge. The part was finally replaced without having a dishwasher for three weeks. Then I start getting a new error and I try to get a repairman out. I tell him about the replaced motor pump and he thinks changing it out with the one I have in reserve will get it working again. Why he did this I am not sure, because once he had it installed it gave the same error code. I told him I couldn't pay him for replacing a part that he didn't provide and he did not fix the problem. I gave him minimal payment and also got a scratched up ceramic floor out of this deal.

Then I began to notice that the wood floor next to the dishwasher and cabinets to the next room was wet. Now I have to have extensive wood flooring replaced. The repairman had not gotten the water supply attached properly. Even though I was unable to use the dishwasher, water continued to leak out under the cabinet to the wood floor. This is not Electrolux’s fault directly, but if their appliance was working properly in the first place, I would not have had this unit worked on thus causing the water damage to my wood flooring. I called a plumber who discovered the leak from the attachment to the dishwasher to be inadequate. The water damage may also be caused by the faulty drain valve kit. This was ordered after much time spent with Electrolux on the phone after the dishwasher repairman put on the motor pump that did not fix the problem. Electrolux representatives told me the error code required a drain valve kit. I waited past the standard 7-10 days for the part to arrive. It never did, I spent all evening and the next morning with numerous representatives to try and get drain valve kit sent. My credit card charge had already gone through and was paid without any part.

It was finally determined that the part was sent to another person entirely. First I was told I would have to wait until the other party sent the part back. I complained. After much hold time then transferring, I as told to call back the next day since all the managers were now gone for the day. Today after telling my story over and over again to several representatives, more holds, and transfers, I was told they could not ship it over-night for free because a dishwasher did not have priority. Are you kidding-- I had been waiting now for 15 days with no part and no dishwasher. I bought what I was led to believe to be a dependable dishwasher for quite a sum of money that isn't doing the dishes and is costing me more time, more money, and additional home repairs. It is a priority to me. The representative hung up on me. I called again and finally got someone who put me on hold for 30 minutes but agreed to send the part I have already paid for overnight at no additional charge. Of course the story still goes on since I still don't have the part and don't know if it will get the dishwasher running. Then there is the problem with my wood floor damage. I have that to deal with too.

Thanks Electrolux for wasting a lot of my time and money. I will never purchase another product from you again. I think Electrolux needs to stop selling lemon appliances and do right by their customers. I paid $7,678.81 for problematic appliances that continue to cost me time and money.

Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; I've given up on having clean dishes altogether. What I'm saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. It's been a nightmare since I purchased my Electrolux. I don't mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration.

I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because I'm living it. I’m stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Don't walk away from deciding if you want to purchase an Electrolux product: run away.

Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didn't have large Kenmore upright freezers, we would've lost all our frozen food.

What's amazing to this story is we aren't the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. I've included their story below. I can't believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.

How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

At that point Electrolux service faxed me 5 open repair tickets with a hand written note on each one. "Will no longer service due to customer talking to his lawyer". I have since contacted my extended warranty company which has been on over 20 service calls to my home and has yet to be able to fix anything as all the parts from Electrolux are damaged, defective, or wrong. I currently have 20 boxes of junk parts in my home and service has taken others away, approx 3 to 4 boxes. My home looks like an Electrolux manufacturing plant, or repair center. Much more to this but not enough room here.

When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.

When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.

As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100's of other consumers may have been scammed as well.

The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!

We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to "go to hell."

1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

I ordered that rubber gasket and 3 weeks later, it showed up. The appliance company came out to replace it but it's the wrong gasket. That was 4 weeks ago. I just got a call from them and the correct replacement gasket will be delivered within 5 days. Now, we are going on more than 4 weeks to get that rubber gasket and who knows if it's the right one. That's almost 2 months total waiting for the correct gasket! I'm stunned that Electrolux is still in business with this kind of incompetency and bad manufacturing practices.

We have had problems ever since we purchased the washer. It will not drain the water. We contacted Lowe’s, and they sent a repair technician to check the machine. We have had 4 or 5 service technicians in all to come out. The machine still will not drain.

One technician told us our drain pipe was too tall, so I cut the pipe to the height I was told it needed to be. The machine worked for two and a half loads and stopped draining. The last technician said because we have a septic tank, we had to put in a p-trap to keep back flow air from stopping the machine from draining. I installed the trap. It still will not drain.

My wife called the technician again and was told this was not their problem. They told her that they could not keep coming out to our home. What can we do about this problem?

Of course after a certain time, I couldn't have any pressure and my coffee was cold so I sent the machine to Electrolux Taiwan and their "genius" engineer told me that the machine was fine. Well, I had to go to the office to give them a course "101" on how a espresso machine works. I told them you need pressure . After consulting another engineer from China who also had no idea how the machine worked, they finally opened it and realized there was an IC (micro-chip which control the temperature) that was burnt or broken.

They changed it and I got it back but still I had to grind the coffee very fine in order to have pressure (it's not normal). Later on, I got another problem with the plastic part surrounding the seal, which was leaking and another small problem regarding the temperature "light" which was switching on and off quickly (you could hear a repetitive sound little "click" all the time).

I sent the machine and again this "genius" told me that I was putting too much coffee that's why it was leaking? Oh no, not again. So I had to get angry and they found that yes, that plastic part needed to be changed. I forgot to mention about the click problem because I thought one problem at the time is enough for these guys!

They sent me back the machine and I plug it in and heard the click sound right away. I called them and said didn't you hear that sound, they said, "You didn't tell us about this problem." (I'm telling you a 10-year-old child would have heard that abnormal click.)

I will go to Sears and buy a new unit and installation for $470 to replace the existing unit. Electrolux contract did not protect me or make me whole. It's a rip off.

One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

She is elderly with major health problems. She attempted to put the fire out; however, unable to contain the fire she called 911. Luckily, she made it out of the house, although she was not able to normally without help. She is currently staying with us.

I cannot believe the extent of the damage in her house. She is displaced for two months until it is rebuilt/cleaned. The emotional turmoil she has been through (and us) has been tremendous. I am losing pay meeting with the contractors, etc. She is unable to return due to a lung condition she has until all the damage has been repaired. I will be pursuing damages and I am not a person to complain about "life's unfortunate circumstances." However, this is beyond stressful (she also just lost her husband). Hopefully this situation will be resolved.

On about 23/5/11, a representative (name not known) visited & asked to switch on the refrigerator & said that he will examine the fridge next day. He came next day & asked for the history of the services provided by the customer care by the service cell during the last three years. He promised to revisit after submitting the details to his superiors. Thereafter no one responded. Again, on 1/6/11, I called the service cell again & apprised them of all the details. Again, they allotted fresh complaint No. PBLR0106110091 & promised that an engineer will positively visit by 2/6/11. So far, no one has turned up. Kindly own up the responsibility & do the needful.

I spoke with a customer service supervisor, Ricky, today (February 26, 2011). He cannot get a service rep to come to my home today. Someone will get back to me on Monday (February 28, 2011). The service reps will ask me to sign a waiver if they need to pull the dishwasher out. I will not sign the waiver. I will never recommend Electrolux.

This past week, the ice cubes that come out contain fine metal-like particulates, coming from the aluminum part of the ice cube maker. The water is clear, so the metal clearly originate with the ice maker itself. My initial calls to Electrolux resulted in denial of any knowledge of these problems and I was directed to contact one of their authorized repair places for service.

Given the product's repeated failure to live up to expectations and recognizing the need for future repairs, I purchased an extended service contract to mitigate further costly repairs and to protect my financial investment in a refrigerator. At this price point, it should be one of quality, not the junk that it is in reality. I resent having to spend this additional money for Electrolux's inability to stand behind its product.

Luckily, I purchased an extended warranty through Smithtown Appliance because the repair work just keeps continuing. To date the refrigerator has been repaired, the dishwasher, the range twice, and the wall oven twice as well.

Presently, the range needs repair as well as the wall oven and I am at the mercy of the warranty company, appliance repair company, and the store where I purchased the appliances. I have been given the run around for months about this problem.

I was told that the parts were on back order, but I called Electrolux myself yesterday and was told that the parts are in stock. I should not have to order and purchase these parts myself.

Having to make call after call and telling the entire story over and over is infuriating.

I purchased these thinking that they were beautiful, high-end looking appliances that were reliable, but in reality are just junk. I will never again purchase an Electrolux product.

I was told that they will "stand behind" their products and I'm sorry to say that I'm not seeing much of that.

Anyway, with our refrigerator, we have had it for almost 1 year now and it has made ice probably only 3-4 weeks off and on out of the past year. For over 3000 dollars, I expect more! I just called Electrolux for the 5th time for no ice today. And I have to take more time off of work. We had the ice maker basically rebuilt, had three ice maker computer boards put in and two front door display boards replaced. Below is a summary of our problems and contacts between Electrolux and myself. The response from Electrolux is unconscionable. We have had this unit for almost a year and it does not work! I am an electrical engineer and we design military telemetry equipment and I can tell you the problem is the design. It is a very poor design, shoddily manufactured, and the company does not care at all! These appliances are not worth the money that is charged for them.

We have an $800 refrigerator in the basement that is over 15 years old and it makes more ice than we can use! If I had my way, I would get a full refund for all the appliances and purchase some other brand. I am exploring our options. Best Regards, Donald **

**@L-3com.com

**@comcast.net

Here is a history list of my complaints:

6/9/10 - VIA replaced upgrade kit (board in back and ice mold with new thermostat)

9/29/10 - Called VIA they are coming out Oct 1 to look at it and call tech support.

Oct 7, 2010 - Called VIA to set up appointment for tech to install new parts. They will install new parts on Oct 12th.

Oct 25, 2010 Called VIA. They will be out on Thursday, Oct. 28 to diagnose. They called Oct. 28 and said they won't be out but will order display board and overnight to house.

Nov 30, 2010 - Called Electrolux 5th time: no ice; Clicking sound, large build up of ice up in ice maker ice mold hitting block of ice - reason for clicking sound! Electrolux called VIA while I was on phone.Here is a letter I sent to Electrolux on 10-25-2010:

We purchased a French Door refrigerator, Model EW28BS71IS, on 1.8.2010 and so far it has been nothing but problems. No Ice, no water, water leaking, front panel not working. We have had ice only maybe 2-3 weeks over the past year. So far, the ice maker board was replaced twice, the front panel board once, other ice maker components several times. The service company has been at the house 6 times. I reported to Electrolux at least 4 times, and today, I had to call both again for inoperative front panel.

This refrigerator is junk and I want to know how many times do I have to call for service to get it replaced or my money refunded (over $3000!) I am currently contacting the Better Business Bureau and several class action attorneys.

Here was Electrolux response:

Thank you for contacting Electrolux Major Appliances. We sincerely, apologize for the inconvenience. Our refrigerator is cover under a one year manufactures warranty. The appliance will need service, if the appliance was non-repairable, only then we would proceed with reviewing the file. Again, we apologize for the inconvenience. Again, thank you for contacting Electrolux Major Appliances.

Here was my response back to Electrolux (with no further response from them!):

We haven't been able to use the refrigerator fully operational for the last 9 months that we have had it. The ice maker has not worked properly and we have had to wipe up water off the floor in the past 9 months as well.

Spending $3100 on a refrigerator that is non-functional is more than an inconvenience! It is unconscionable. And for that much money and your reputation at stake, a one year warranty is a disgrace. So what you are saying if we keep having service until the warranty runs out we are out of luck!

I want to remind you, that we will get this resolved. I am currently in talks with several attorneys. We are also going to contact the US Attorney General, as this type of behavior constitutes fraud.

I am going to have the store pick up the range and purchase another brand! The customer service person at Electrolux I spoke with this morning really didn't care one way or the other if we were satisfied or not. Great customer service!

Yesterday, November 8th 2010, this dryer caught fire causing smoke inhalation for my family and could have been a lot worse had we been asleep or gone. I have called Electrolux-Frigidaire several times but have been told that it was what the extended warranty was for.

Now this time, of course, the warranty is over as of four months ago so we had to buy a new dryer. I can find the details when needed. The washing machine also stinks and has mold in it. We had to do without the washer and dryer for months at a time and had to go to the laundromat causing us to spend extra money on gas and washing machine and dryer expenses. The service calls were enormous as well and now the cost of purchasing a new dryer to replace the one that caught fire. Besides the financial damage, I had bad physical problems due to the stress of having to deal with all the things I had to get these problems taken cared of.

Sears is also at fault here because when I reported it to them they did nothing. It took them 2 weeks to get a technician to my house to deem the cooktop unrepairable. Neither corporation has asked how they can help or accept responsibility and I am left paying higher insurance premiums, a deductible and not having a kitchen. All they tell me is that there is a process and it could take 1 month or 6. I should not have to go through my own insurance; they sold and made the product that damaged my home but they can take their time dealing with it

I don't think they will ever replace the product. When am I going to get the box so I can send the darn product back for replacement? They said that I should have five boxes by now.

I am a 75-year-old single woman who has been unemployed for almost two years and without the stick-vac, I cannot clean my hard floors prior to washing them. When is this awful company going to do what's right and get a replacement to me?

After several visits, parts were ordered and leak repair kit #158425501 was installed first. It did not repair the problem. Then, a console #154808106 was installed. Completion date was Oct. 5, 2010. On October 10, 2010, I got an error 11 code, drain valve. It straightened up after I reset and it washed dishes, but not cleaning as usual. On October 12, same error 11 code. There actually is water in the tub, and machine will not drain, though it was sold to me saying if there was a problem, the machine would first drain and then quit.

Electrolux warranty is out, but I purchased an extended warranty from Best Buy. Are there other complaints on this model?

When you call them, they have no cross reference to warranty information and they cannot locate your contact information if you give them your warranty policy number. When their repair people--which are from a local company--they hardly ever have parts. On September 17th, we learned that the part required to fix our washer is back-ordered and will arrive on October 1. We cannot use one of the most expensive washer until then. I highly recommend never buying any Electrolux appliances.

I was grateful it did not go any further and start the wall on fire. We contacted electrolux, but being that the oven was 4 years old and no warranty, we really had no recourse. After several phone calls to management with a few verbal threats thrown in they agreed to pay for half of a new oven. This was extremely scary, it makes me not want to bake anymore.

I have dealt with the manufacturer, Frigidaire, the appliance store where it was purchased, and with the extended warranty company (Warrentech). Four different technicians from two different appliance repair companies have attempted to repair over seven visits (tickets) but with no resolution. Their response is that there are no adjustments that can be made and, therefore, just 'turn it down'. The critical problem is not adjusting after the burner ignites, but the initial start! Everyone is essentially telling me that my brakes don't work and can't be fixed; so, therefore, I should just drive slow! This issue has been ongoing since May 2010 under manufacturer warranty. But because it has been past their 12-month warranty, I need to work with the extended warranty company. Of course the extended warranty company is saying that since it was initiated under the manufacturer's warranty, the manufacturer should replace. I simply want it fixed.

The burner cannot be used. Anytime that the burner ignites, it will burn you hand. The flames overwhelm any size pan and when you attempt to adjust, the flame is minimized to the point it only simmers.

My whole call in the first place was not expecting any money since it was out of warranty but to make sure this didn't happen to someone else. I checked Lowes.com and found another recent complaint August 2010 that said his element melted down into his new D/W and destroyed his cabinets. I told Frank this distributor of elements needs to be checked on. I don’t know if it will happen so I am now contacting consumer affairs. I feel this is not an isolated incident after just reading another melted unit. Will it take a house burning down and or loss of life for their units to be investigated?

I have talked to the sales company, the Electrolux sales supervisor and can not get anyone to agree that it is not fixable. Electrolux or Airport Appliance should stand behind the appliance and replace it! Electrolux stated that if this happened in the first year, they'd replace it, but not after one year. I read them the warranty manual and it never states that they will replace it, let alone when. It does spell out lifetime coverage, up to 5 years etc. But if you can't fix it, and it is only 4 and a half years old then they should advertise that the appliance may be un-fixable after 4 years! No one would buy it.

The kit arrived at the repair shop and he came over today 6-17-10 to repair my refrigerator which I have been without since 5-20-10. He arrived to repair it and opened the kit up and found that a main piece was not in the kit. Now, I am without a refrigerator again until the piece is sent to him. What my main problem is why wasn't I told that this was going to happen again after the compressor went out before?

When our home was finally completed in December 23, 2009, we looked forward to peace in our brand-new place equipped with brand-new appliances. That didn't occur. Though I was especially excited about my new kitchen and the Electrolux suite of appliances, the refrigerator didn't work. It would not dispense ice or water.

I contacted Lowe's, and they directed me to an authorized Electrolux repair dealer, Twin Cities Appliance Service Center (TCA). Due to the holidays, TCA could not come until three weeks later on January 14, 2010. After several parts ordered and subsequent repair visits, the repairmen determined the water filter freezes and prevents operation of the door dispenser. The door dispenser continued to fail until the weather warmed to the 60s in early April 2010, and we figured out if we kept the top drawer of the French door refrigerator full of stuff, the ice and water dispenser worked.

I was disappointed and found it ridiculous that I had to wait for warmer temperatures and maintain a full freezer. After all, a refrigerator is supposed to work all year long, not just during certain seasons and under certain conditions. But I was willing to live with it, so as to avoid the constant phone calls to and visits from TCA. Electrolux sent me a letter dated February 25, 2010, stating the extension of my warranty until December 23, 2012 "in an effort to demonstrate both our genuine commitment to customer service and our confidence in your appliance..."

Afterwards on March 9, 2010, Electrolux sent me a check for $250.00. These customer service gestures occurred after 3 service calls on a refrigerator that had only caused me mild to moderate amount of inconvenience in time and effort.

I thought we got a handle on the refrigerator situation when on April 15, 2010, I noticed a pool of water collecting in my basement. I contacted a plumber who discovered the leak originated from the refrigerator water line, a floor above. I immediately contacted Electrolux by phone to make a claim. Now, a month and a half later, Claims Department representative, Laurie **, wrote me that Electrolux will only offer the lower repair bid as a full and final settlement of my claim. I countered with the lower bid and the plumber's bill; the representative denied my request.

It is improper that Electrolux refuses to pay the plumber's bill related to the malfunction of an appliance that damaged my home, especially after Electrolux took written responsibility for the malfunction of the offending refrigerator.

In May, I received a letter dated April 19, 2010 that outlined the seven items Electrolux needed to process my claim. Never mind I had to call twice to get the letter and that the letter told me I had to provide those items within 30 days and the envelope was actually post-marked April 30, 2010. My assigned claims representative, Ms. Laurie, told me I could provide the items as soon as I could. Those requested items were e-mailed to Ms. Laurie the morning of June 1, 2010 at 10:15AM. I included a copy of the plumber's bill for $250.57.

Unfortunately, Ms. Laurie e-mailed me a letter dated May 28, 2010 several hours later (June 1, 2010 at 3:53PM), stating my claim was already evaluated four days before and Electrolux would only settle for $1290.00, the lower of the two repair estimates. I find this wholly insulting and incompatible with the customer service I previously received from Electrolux regarding this same appliance.

First, the settlement evaluation was done before the requested April 19 items were sent to Ms. Laurie. This tells me the plumber's fee or any other documents I was instructed to provide were never considered.

Second, I had problems with this refrigerator prior to the water damage, incurring a total of seven service calls to my home. After the third service call, Electrolux, as a customer relations gesture, extended my warranty for another two years and sent me a check of $250.00 for the inconvenience. Now that the refrigerator has actually damaged my home and presented a far greater inconvenience than any service call, I've been presented with a low-ball offer as a "full and final settlement."

I am entitled to compensation for all damages that directly flowed from the malfunction of the refrigerator, including the plumber's bill. I did not ask for the cost of time off work (and ire of my supervisor) to let service people and contractors in; to be on the phone; to gather, copy and send documents; to take photos; the cost of making the photo CD; or for the sheer aggravation of and loss of brand faith dealing with a faulty appliance. It is illogical to give me a check for $250.00 after 3 service calls and no damage to my home and only offer money for the water damage to my home when the refrigerator actually ruins a part of my home. I deserve compensation for the plumber's bill.

Further, when the repair does occur and mold or more extensive damage is discovered (since it's been nearly two months since the water leak), I would be foolish to sign the settlement offer for just the $1290.00, because I would have no recourse for any additional hidden cost.

I contacted Ms. Laurie for re-consideration of the original offer and didn't hear from her for a week! It was only after I contacted customer service and left a message on the Claims Department voice mail that I heard back from her and she refused to amend the offer. I then left a voice message for her supervisor, Ms. Barbara **, to contact me and have received no response. It is radio silence. I suppose the customer service impression Electrolux wants to leave me with is take their minimal offer or get nothing at all, not even the courtesy of a response, after their appliance damages my home.

There should be a class action lawsuit since I found that this is a common problem with all of their washing machines. I just want others to see what I have been through so they know what to expect. I now have a brand new washing machine that’s defective and I shouldn't have to worry that I may be out $1,600 any day now. They should be extending their warranties on these machines due to the problems, especially for the amount of money you pay.

As a working mom, I am only available on Saturday morning to receive the repaired item. I was called at 5:30 pm 1 Saturday evening with no prior warning that they wanted to deliver the repaired item to me, and I was right then in the cinema watching a movie. Then I tried to call the service center several times after that to arrange for alternative timings and each time the service center staff would say that they were unable to locate the technician responsible for this. They always claim to call me back when they do but it has never happened. It has been 3 weeks after the call in the cinema and when I called the service center again this morning, I was told that they are currently checking on the glass panel and they suspect something is wrong.

Frankly, I've only been using this item for a couple of weeks and it has been at the service center ever since. I feel cheated after paying so much for it, and had no idea when it will be sent back to me, or when it will break down again. I think it is fair that I ask for an item-to-item exchange, or money back.

I tried to resolve it through the aforementioned escalator. He was worthless. Today, my refrigerator was "repaired," and guess what? Now, it doesn't work at all. My husband is in the process of carrying all of our food downstairs to the basement freezer and fridge. Don't purchase one of these products. They are not reliable and the company does not stand behind them in anyway. I am in the process of having a dispute of the charge with my credit card and have filed a complaint through the Maryland Consumer Affairs Department.

After several calls at my expense both to Electrolux and Frigidaire, I was finally referred to "Mr. **" in the Philippines who finally agreed to pay for the part and would send an authorization to Tammy at Appliance MD in Bruner, MO. That is about 75 miles away, and even though there is a repair man here in Monett, they would not use him but insisted on this Appliance MD.

Now even though "parts" at Electrolux said the part was available and had been shipped to Appliance MD, we cannot get them to return our calls or come out and install the part. It sounds like a real clever dodge to me. I have been out at least $75 in calls and untold time on this problem. It's too bad because the name Frigidaire and Electrolux used to mean quality and service. Now, to me, it only means trouble. I am sure that this company does not need my business, but there may come a time when there are enough of dissatisfied customers to really make a difference.

Then another year goes by, and the drum of the washing machine locked up. I called a repair company, D and J Appliance. They came by and looked at it. They told me the problem. They came back again and dismantled the washing machine. I found out my sock got caught up behind the drum. I took the sock out and put the washing machine back together again. Now, I have to buy a lingerie bag to put my undergarments in. This happened another year too.

Now my washing machine is acting up again. It is not completing the cycles. No one can fix it, not even D and J Appliance. Then our dryer isn't drying the clothes, so I called D and J Appliance again. They came out and looked at it. They told us the element was bad and damaged, so D and J Appliance came back out to our house when the part came in and fixed the problem.

Now the same dryer is squeaking, when it is drying our clothes off and on. We only had them for four years now. Then we have a top-of-the-line Frigidaire refrigerator and noticed that something was leaking water, because our kitchen floor and brand-new wood floor was soaked with a huge poodle of water in our house. I went behind the refrigerator and noticed an internal water link. I shut the water off and fixed the link.

$10,000.00 of damage in our house. We reported it to our insurance company and got the problem fixed. Never again are we purchasing a Frigidaire product. I'm very angry and disappointed in their products.

Electolux customer service did not know what to do. They were unresponsive and recommended I contact Chantal. See Electrolux reference number 71163083. Contacting Chantal was even more fruitless. Email is unresponsive. I called Chantal customer service by phone and the number rings and no one picks up. I do like the Electrolux cooktop. It is pricey, but it performs very well.

The cooktop has a dented knob. An area on a grill was missing enamel upon delivery and is now rusting, The built-in microwave shorted out itself and tripped its dedicated breaker. It took months and three on-site visits to fix the issue (bad door switches, bad wiring from the factory and a known history of problems per the repair guy). And the built-in oven has bad LED. Its fix is unknown at this time.

Icon infinite induction top. Probably assembled wrong at factory, damaged wiring and boards, it didn't work from the start. After several repair attempts, it was replaced by supplier.

Icon fridge door seal gets cut by the bottom drawer, vegetable drawers cracked and chipped, slides work poorly. Seal replaced by warranty, cut again.

Icon convection oven. First time we ran the clean cycle, the glass in the internal door panel blew out. Door was replaced. Still didn't work, reason was failed temperature sensor. Both replaced on warranty. After months of arguing with supplier, oven was replaced.

Icon speed oven. Stopped working weeks ago, several weeks wait for part. Finally today, service man replaced a switch in the door of the oven. An assembly had fallen off and the system shorted through the switch, possibly due to a loose internal screw. Cost of a simple switch and fuse is $80, complete repair with labor $240.

The result is that every single thing we've bought from Electrolux has required major repairs or replacement. They never even had the courtesy to reply to my letter of complaint.

This is not fit for purpose. I took them back to the shop where I bought it, and they said to get on to Electrolux as they could not help. I hope you can supply me with the right shelf rails.

Then in this refrigerator, one must manually press the ‘defrost’ function in several instances of ‘defrost’ cycles to melt the ice buildup on the ‘interior coils’. This causes continual food spoilage either from juggling temperature settings to avoid warming, or freezing of produce in lower half of refrigerator. Seemingly some sort of sensor malfunction, but all parts have been replaced. This was behavior was exhibited exactly by my first unit originally purchased on 10/22/07, and continues after a few months of ownership on this new replacement unit. As with the freezer, this unit continues to run too cold, set to ’1’, the unit continues to ice up as well, having to repeat the sequence of manual defrost cycles to rid the coils of ice. Both units have temperature regulation failures - not able to safely refrigerate foods.

This is my third complaint filed with Electrolux only to be ignored regarding this ongoing issue with the particular Electrolux Appliances. This is dangerous business to sell products that are not food-safe and are dubbed “professional” when it is lacking thorough quality control. As well as a manufacturer as big as Frigidaire to be allowed to circulate faulty products through the country without any constraint. Is there no National Oversight for this? As this has been fully documented, their product failure (all ranges of levels) is not isolated by now means hundreds, if not more, have had the same problems with these units, as well as other product line. Online complaints are common, this should be addressed, please answer!

After suggesting that this might be a class-action suit given the extreme hazard, he offered free parts and labor. I called the service company. Four days later, they came out, charging me $89.95 for the service call and told me not to use the stove. They said it would be a week or more until the parts were in and then they would schedule a return visit. I will never buy an appliance from this company again. I suggest that anyone shopping for kitchen appliances avoid this company. With a defect like this with the potential for serious property damage and even injury (what if the thing had gone on at night), I expected over-the-top support. Instead, I got treated like they were doing me a great favor paying for part of the repair. This is a manufacturing defect. Please look into it before someone gets their house burned down or killed.

After this time passed, I called again and this time I was told it had not been shipped and there was no forecast date for replacement. I spoke with a supervisor who simply said whoever told me the replacement had been shipped was wrong, period! They are very rude and no explanation why I could not get my replacement other than that they get thousands of units and have been out of stock of replacements for months. No one told me this when I called to report the recalled unit.

Ironically, local stores now have the new units in stock for sale and we as consumers who already paid for the units cannot get ours replaced. No efforts to contact someone beyond the recall center have been effective. As a result, I have had to use my regular Dyson vacuum to clean areas that I used the Electrolux stick vacuum for. It is heavy and hard for me to handle, resulting in injuring my back and arms from the use. I eventually had to purchase another stick vacuum from another manufacturer while I am waiting for my replacement. This has cost me $60 for something that I had already paid for.

After many complaints the technician came and just assembled the parts and said that the part which was not working is working now so there is no need to replace it. He gave me a receipt of 400/-Rs service charge and said that the fridge will start working again. After he went the fridge did not work and i had to complain about it again with the customer care.

The customer care person said that the please describe what has happened. They dont have any back up of my complains. After narrating the whole story again everytime i call to the customer care they say that the part which is not working is not available with the company and would have to wait for 3-4 days. Now they say that the part has to be imported from brazil as it is not available in the country so i will get it when ever it comes. It can take time around 6 months also.

I just want to ask that if the company is not having the parts with them in India then why are they allowed to sell the product. from last 24 days i have to live in hell without refrigerator with an patient at my house. I dont know if my Fridge is going to get working again or not.

Please help me as soon as possible, otherwise i'll have to go and make scandal in newspaper. I'm running out of patience. Contact me as soon as possible. The support is horrible, arrogant, they even wont to answer the phone. Someone here is obviously playing with electrolux brand reputation. Please help me i'm desperate. Big Thanks.

Needless to say, not only did RSI put on the wrong part but they diagnosed the problem incorrectly. It was the ice maker and main water valve inside the fridge. They then sent out All Household twice but frididaire sent the wrong parts. They sent out the wrong parts again when the tech was to arrive the third time but to be safe... he called me first. Again, they were supposed to send out the parts... they've never been seen and my fridge has not been fixed in 4 months.

I have requested a new fridge at this point but they have only agreed to pay 80% IF I purchase one of THEIR products. I almost agreed today... BUT.. they want me to purchase it and they will REFUND 80%. I couldn't TRUST them to fix the darn thing let alone trust them with money that I cannot afford... THAT'S WHY I GOT A SERVICE CONTRACT. I have now sent complaints to the BBB, FTC etc. I'm praying that we may get help somewhere, my Dad is a disabled veteran and on a limited budget.

This has cost me so much time from work, hours of phone calls and a plumbing bill I should have not have to pay. Let alone the damage that's been done to my home.

I called & reported this to Lori at Electrolux. She is aware of the situation, & to this date (Aug. 15, 2008), my dryer is still not working. I called numerous times, & do not receive any return phone calls, or have any confidence that this issue will be resolved anytime soon. At this point I do not know what to do.

The dryers physical condition is fine. The dryer does not dry my clothes, does not display the proper heating, or timing settings. The dryer runs for apprx. 3 hours before the clothes are dry. My electric bill is a fortune!

FINAL NOTICE Dt:26-05-08. To The Next Retail Shop, Begumpet, Secunderabad, This is to bring to your notice that ever since the Electrolux AC 18 WCR was purchased from showroom on 04-03-08 vide bill no 147233, has not been working satisfactorily. Immediately after 2/3 days it was purchased it was attended once for service. Again after several reminders it was attended 2nd time on 01-05-08 by third party service agency TeckCare. They could do nothing and declared that the AC is ok.

We complained immediately after the same repair that the AC was not performing satisfactorily and the service technician came after 15 days for the third time but could not do any thing. It is having several defects on its thermostat as the compressor stays on for 5 minutes and off for 40 minutes, inadequate gas resulting in very poor cooling ie less than an one ton AC. It reported that it is not a 1.5 Ton AC as mentioned in your bill. It gives the effect of less than an one Ton AC.

This is the final notice served so that you replace the AC with in 7 days from issue of this letter failing which we shall be constrained to report the matter to: Consumer forum for redressal. Action against your organization for selling under rated goods to the appropriate law enforcing authority. Publishing the matter in the press. We shall not be held responsible for any consequent damage arising out of the same.

We did not receive anything by post as promised for 6 weeks, so we called them again. After a lengthy telephone conversation, obtaining no satisfaction other than they offered to cut us a check for 60%, which we were still not happy about. An e mail followed which did not match up to our agreement by phone. They are basically telling us to go out and purchase yet another of their products to then refund us 60% off our original purchase. We do not wish to purchase any of Electrolux brand ever again. Beware of Frigidaire Galery Upright Freezers.

We must have thrown away approx $250.00 of product of which they are not offering any compensation. The stress of trying to obtain some kind of satisfaction. We are pensioners and do not have money to throw away.

We are unable to use the machine for the past 4 months.

I also called and talked with Peggy from Electrolux who referred the question to Lisa who called me back. She turned down the request for replacement and would not discuss the rationale for the rejection, simply saying her job was to call people and tell them that their claims were being refused. We had a regular home refrigerator in this clubhouse for at least 25 years with no problems whatsoever until it quit in April 2007. We checked the Consumer Affairs website www.consumeraffairs.com and found many similar issues with Frigidaire Refrigerators, many complaints and much frustration on the part of consumers with Electrolux. The failure of the unit was due to a manufacturing defect as is shown by the many problems reported on the Consumer Affairs Website and had nothing to do with any abuse on our part or the fact that it was in a Commercial establishment, a fact that allowed Electrolux to deny the claim.

It is clear that Electrolux knows of this problem, and does everything they can to avoid paying for replacements. Since the refrigerator needs to be replaced and is within its 1 year warranty period, they should accept responsibility for the defective unit and refund the purchase price. The economic damage is that we are out the cost of the refrigerator (about $450).

It is now January 3rd and Eletrolux failed to provide warranty repair as promised when we purchased this unit. We finally found a warranty center that would come here to look at our refrigerator. We found out the name of this company through our local repair centers and not Electrolux. We called Electrolux and mentioned A@E to them and asked if they would call them for us, as A@E told us when we called that we had to be home between 8am and 5 pm. We told them we worked and needed them to come anytime after 3 pm. An appointment was scheduled and I had to miss work to be home for them. They called me at 11:00 am and told me they would not be sending a service man as promised. They told me that I would have to miss another day of work and they would reschedule me. After seeing all of the complaints about frigidaire on the internet, I started to worry that A@E would come here and not have the parts needed to fix our refrigerator.

I was left no other choice after many days gone by, but to go out and purchase a new refrigerator. Frigidaire did not stand behind their warranty. My refrigerator was under warranty. What good is a warranty if the comapny does not stand behind it? I think they sit back hoping that you will just go out and buy another refrigerator so they don't have to pay anything out to repair the one that carries their name. Do not buy Frigidaire.

We love the gas cooktop but the refrigerator, dishwasher and oven have been problematic.

The dishwasher has functioned OK, but the interior so small that moderately tall glassware cannot be washed, and a regular dinner plate blocks the mid-section whirling spray arm. Since you have to lay the plates over at an extreme angle, neither the mid-section nor the lower spray appear to be able to spray the surfaces sufficiently to actually clean the plates.

The fridge icemaker has been repaired three times, with new parts sent each time. After these three repairs and part replacements, it has worked steadily for about four months, but the icemaker bin must be VERY carefully jiggled into place in order for ice to be made. We rarely dump the bin, but each time we do, it is with great trepidation as bin removal has seemed to somehow trigger the need for new parts.

The oven appears to be the coolest thing on earth, with beautiful blue controls, wonderful racks on rollers, etc. Unfortunately, the interior glass exploded thirty minutes into the first cleaning cycle after we had used the oven for about six months. Luckily, I happened to be in the next room and hear the explosion, which resulted in a cascade of hot glass pouring out the bottom of the oven door and melting the hardwood floor finish. It took two weeks to get a part sent. The person who assisted me with the part said they had had one similar complaint.

The person who repaired the oven said many new products are being rushed to market and that he is seeing numerous problems never experienced before.

Lorraine should stick to vacuuming the floors.