Cub Cadet Reviews

Communication and customer service is awful! Prices are also WAY too high! My dad needed a part for his Zero turn Cub Cadet mower. I put in the order online and was told 5-8 business days. Then 8 days later I looked at tracking and didn't see anything so I reached out via their chat function. Was then told it was back ordered and would be to them by July 8th. Today I got an email saying the $267 charge was again applied to my credit card so I figured it was in and wanted to check the tracking again. Then I found out it's been backed up again to "sometime late July". I had to dig to find out this information.

Just bought 46 in xt1 lt46 very late March. First of April used 5 times and the deck belt broke. Called Cub cadet and lady told me, "Warranty won't cover it and you got to replace after 30 days belt pulleys and blades." What a piece of junk. Had a John deere for years. Never had that issue. Never will buy cub cadet again. Waste of money.

I have been mowing the same lawn for 20+ years and this Cub Cadet with no change in mowing pattern. Decide to dive the left blade into the ground and bent the blade, bent the spindle and smoked my drive belt. It was going to cost me at minimum of $300 to verify my broken Cub Cadet for warranty. $140 for pick up and delivery, $80/week to hire someone to mow the lawn because the service department they sent me to said it would be a minimum of 2-3 weeks until they could process my warranty claim. I bought the parts and fixed it myself. I just want reimbursed for a set of new blades: $75.25, New Spindle: $43.45 and new drive belt: $28.79 for a total of $147.49. Case # **.

I have the ZTS 2, 60 inch as I have 5 acres. The seat is the most under engineered seat suspension I have ever seen. I'm a mechanical engineer and to pay this much for undersized shock/seat springs and and plastic cushion breakers is pathetic. It's engineering 101. This is my second one as I have a 42 inch that lasted for 14 years and never once gave me a problem. I've been bragging on Cub Cadet's Zero Turn for years, but right now I tell my neighbors to stay away from them until they get their engineering that makes it worth what I paid. After mowing you almost need a stretcher to walk to the house it has such a negative effect on your back. The seat should optimize operator comfort and active suspension, ergonomic body-contouring, and designed to reduce. The seat is more to the liking of riding a go cart through gopher holes. Whoever designed this flunked Engineering 101.

Ordered 5/26, no confirmation email received. Spoke with Cub Cadet customer service May 29th, no part number, no email received after requested again, no tracking information, on the Cub Cadet account no information updated either. Charged to bank posted 6/2, still no part 6/16. 6/16 They are blaming the USPS service. Got them to "manually" send an email to me of the purchase and a tracking number, the address sent to was the first 4 numbers of our address and our city, so it could not be delivered, blamed us. USPS processed a return to sender 6/4. Cub Cadet claims they do not have the part and have not refunded us, disputing through bank.

Do not buy a Cub Cadet lawn tractor. That's the worst lawn mower I've ever owned. Will not buy another one. The deck belt always comes off. It came most ** without ** up the battery. Always dies. It's a piece of **. Don't buy a Cub Cadet.

I bought a used tractor. I wanted to buy the side pick up for my yard clipping. I ordered online and used their credit card. They called to tell me that I had to unload the parcel. I said I could not so they said they would find another way. They never did and list my package. The credit card company still charged me. I told them that I keep saying I never got it they implied I did. I told the credit card company I want it reversed that I was not paying for something I did not get. I keep calling Cub to get them to find it and reverse the payment. They said if they found it did I still want it. The trust and season was gone. They found it and reversed the charges but hurt my credit score.

They have no customer service, they do not have reliable dealers. They have discontinued the batteries. The machine was 2 years old. They told us it was out of stock. At the beginning of the season this year they said that they will bring out a new battery, that will not fit the machine. It needs a conversion kit which we would have to buy and pay for install. That good for a new machine.

I purchased a cub cadet 42” rider at Tractor Supply. First season, it ran great. Second season rolled around & it would not start. Purchased a new battery, still no start. Called for warranty repair, they claimed it was a fuel issue, cleaned the carburetor & charged me $80. It ran for a couple of weeks, then would run a few minutes and die. Google says probably ignition coil. Called again for warranty repair, 5 days later & no communication from repair center. I call multiple times only to get cut off. I called warranty people, nothing still, called store I purchased from, still nothing, called Cub Cadet & was given other repair center locations, none near my home. I regret buying this piece of junk & wish I had bought a John Deere instead. Now I have a $2500 piece of yard art that won’t run & mow as it should.

We are charged twice for the same mower. Our bank shows 2 debits of 2700 dollars, and Cub Cadet customer services denies it. They claim only one charge. The mower has been shipped and is due to arrive in 2 days.