Cub Cadet

Cub Cadet Reviews

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Overall Rating2.7 out of 5
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About Cub Cadet Reviews

Cub Cadet engineers, designs and builds outdoor power equipment using high-quality components sourced locally and globally. Through a dedicated and extensive network of dealers and retailers, Cub Cadet delivers a full line of high-performance power equipment and services that cover all aspects of grounds care for professionals and homeowners. Its products include four-wheel-steer zero-turn riders, lap-bar zero-turn riders, utility vehicles, lawn and garden tractors, specialty turf products, battery- and gasoline-powered handheld and chore products, snow blowers and more. Based in Valley City, Ohio, Cub Cadet is recognized worldwide for its legacy in engineering excellence and its dedication to designing for the people who depend on the company's equipment.

Cub Cadet Reviews

ConsumerAffairs has collected 621 reviews and 1,449 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 22, 2023

ZT1 42E Mower: This purchase is comparable to a donkey rodeo. The dealer was awful!!! I bought it with the bagger. The bagger was not in stock so they had to order. Weeks later it came in and I took the mower to them because the salesperson Mitch said they would install it. They didn't. Got it home and realized it was the wrong one. They had to order the right one. This was after they questioned me as if I didn't know what I was talking about. Weeks later the right bagger came in. It was too late in the season to use it. I have .6 acres of grass to mow. A full charge will not mow it. It takes 140% charge to cut my yard. That means I can't mow it at one time. Runs only about 50 minutes. I found out thru reviews that the mowing time can be impacted because of the weight the bagger adds and weight of the grass as it get full. The dealer should have told me this and I would not have bought it.

I called Cub Cadet and they confirmed this, it was documented and the dealer should have told me. The steering is jerky even at the slower speed. This is after the calibration. The dealer didn't tell me about this calibration process. I Googled and found it. They told me that when I purchased it that the steering would improve as the mower got use to my operation of this mower. That is not true. You absolutely cannot operate this mower at the faster speed because it will be all over the place. I have talked to Cub Cadet 3 times. They told me they would get the contact info for a local marketing rep. Never received the info and when I followed up I was told they didn't know why I was told that. On another call I was told to operate the mower at the slower speed and it would help with the steering and performance of the mower with the bagger. I was already running at turtle speed.

Each time I called(3) I had to wait 45+ minutes to speak with someone. The dealer doesn't have this mower available or blades for it. This is the 4th Cub Cadet product I have purchased and the 2nd ZTR mower. There are 4 Cub Cadet ZTR mowers in my family not including this disappointing purchase. We have been very satisfied with their products until now.

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Customer Service

Reviewed Aug. 16, 2023

I have several case numbers regarding a so-called labelled commercial PRO Z100 mower, whose transmission burned up with less than 10 hours of personal use, I own six acres and have no commercial business practice, LEVEL 2 Customer Service is a total joke, now the machine has burned up again, both transmissions are now bad, and LEVEL 2 is trying to say it is my fault because I am mowing 25* hill, yet they have not come to my residence to look at the terrain of the property, then they say the dealer told them this, the dealer says they are liars, as I have caught the LEVEL 2 CSR folks in several lies, including a "Deana", Delilah, Carrie, Brandi, and their manager.

According to Delilah on July 16 2023, stated their manager doesn't take or accept calls!! Total Lies and no customer support, furthermore, marketing a mower as commercial when in fact it is nothing more than a box store discount, at $9K, feel free to contact me I have all the case numbers for this claim/report, oh' by the way, the first transmission crapped at with less than 10 hours on the machine!!

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    Reviewed Aug. 11, 2023

    Use reverse for 3 months. Slows down to no response. I attempted to use plumbing tube and air to move grass clippings. But grass clippings build up. I need to push mower in garage. 2nd year with this mower.

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    Customer Service

    Reviewed July 29, 2023

    Through the Cub Cadet online store I bought an Ultima Hour Meter Kit, and the box arrived empty. After many attempts to contact their service center (Live Chat, email, phone) no one ever responded. Their customer service is the worst.

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    Reviewed July 7, 2023

    We used our Cub Cadet to mow the lawn one time and now it will not stay running. The store that sold it came and picked it up, but cannot get the part required to repair it for 6 weeks! They said the part is back-ordered through their authorized supplier for warranty repair, but we can go ahead and buy the part off Amazon if we wanted to fix it ourselves. What a bunch of **, we bought a new mower, used it once, and than it won't run and they suggest the only way to use it is fix it yourself. Stay away from Cub Cadet if you want a dependable mower you can use in the summer when your grass is growing. We understand thing break, but to not be able to supply a replacement ignition switch in less than 6 weeks is just not acceptable in our opinion.

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    Installation & SetupCoverage

    Reviewed May 14, 2023

    I've had this mower new from the dealership and with only 40 hours not one but all 3 deck spindles are completely shot along with both of the pivot wheel bearing. And typical of everything now you have a warranty but they aren't covered. So the dealership wants you to pay almost $900 with tax to just buy them without being installed. None of these are made serviceable. Along with, without having a mechanical background and tools you won't even be able to rebuild them. Me being an equipment mechanic I was able to rebuild mine and make them serviceable but this just shows how cheap even a $10,000 mower is. I bought into the hype and reviews but I will not be buying another cub. Lastly, I posted this review on Cub Cadet. Within minutes it was removed for not meeting their guidelines. This fully explains why there is only good reviews for this mower

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    Reviewed May 2, 2023

    This is the worst mower I have ever owned. The ignition coil went bad twice and have only used 3 times. Also there is no choke or primer bulb on this MTD engine and is very hard to start. No one at Cub Cadet or Tractor Supply offers any solutions.

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    Reviewed April 3, 2023

    Sent me defective equipment list 400 dollars in taxes and never got a replacement and they had a terrible attitude. Never buying from that ** again. Don't bother bringing your money to this company. It's not worth the time, effort and money.

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    Reviewed March 13, 2023

    I have had a cub cadet 50-inch riding mower for 8 years. I mow 12 acres with it. I have abused this mower, and pushed it further than it should have went. Thank you for making a quality product that last.

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    Reviewed Dec. 10, 2022

    I purchased a Cub Cadet ProZ 160s The S means it has a steering wheel instead of lap bars. Bought it brand new and as it is advertised it will mow over just about any hillside you would need it to. BUT it just will not mow the grass. From the start it would leave about a 2 to 3 inch strip of grass every where you mowed. It just would not cut the grass where the front wheels would run over it first. I took probably a hundred picture of this and after 5 different service shops and each shop saying the deck was not leveled correctly just one mowing after the previous shop leveled it and then replacing blades 3 times and raising the speed of the mower it stills leaves the same strip of grass.

    Cub Cadet refuses to repair or replace it and even lied and said the came to my home and test mowed with at my home and found no problem. Now this was a customer service rep that said this. No has been to my home. Next step will be legal action I guess. Now let's keep in mind all this above listed work was performed in one season and the mower was new. Save yourself the headache and aggravation. Don't buy this product. They will not stand behind their warranty and lie when approached about it. I bought this mower from Solid Rock Lawn and Garden in Kentucky (run from this place). Don't buy anything from them. You will be sorry.

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    Cub Cadet author review by ConsumerAffairs Research Team

    Cub Cadet has created American-made riding lawn mowers since 1961. They create mid-range to high-end riding mowers for homeowners and landscapers seeking high-end features and mowers capable of handling large yards.

    • Riding mower variety: This company offers garden and lawn tractors and zero-turn mowers. A lawn tractor is another term for a standard riding lawn mower, while a garden tractor is a heavier version with a larger engine. Garden tractors typically handle difficult mowing jobs and yards larger than 3 acres.

    • 4-acre capacity: Robust riding mowers handle massive lawns and lots with ease.

    • Good terrain handling: Several Cub Cadet riding mower models focus on powerful engines capable of dealing with slopes and hilly terrain.

    • Maneuverability: Zero-turn mowers provide high-performance handling and cut down on lawn do-overs.

    • Commercial options: Cub Cadet provides commercial-grade riding mower options alongside its residential selection.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Cub Cadet Company Information

    Company Name:
    Cub Cadet
    Year Founded:
    Postal Code:
    United States