Cub Cadet Reviews

I was sent the wrong part not the part I ordered. I contacted them and I was told that I had to pay to send it back. They send the wrong part and they tell me it’s my fault because I didn’t call them to verify that it is the right part, are you kidding me. I will never buy anything related to this company. You order parts and it is the customer's fault that they sent the wrong one. I will notify them and Better Business Bureau in reference to this matter. Bad business dealings.

I bought a 42" Cub Cadet zero-turn in May of this year. I only cut with it one time and ever since it been in the shop. I paid 3500 hundred for it and every time I call them they are no help. That Cub Cadet is a piece of shit. Don't waste your money on them.

I would never buy or recommend a Cub Cadet lawn tractor. After less than one year the battery went bad. The cub cadet dealer told me the battery was only guaranteed for 90 days and if I want to replacement, it was prorated and I would receive a credit of five dollars for my battery. A terrible business practice. Of course the dealer's hands are tied. The replacement battery would be a completely different kind of battery because they have nothing but trouble with this original battery. So buy a John Deere and you’ll be better off.

Bought a Cub Cadet LT50 on 8/18/25. Checked oil and servicing done by Stines (the store it was purchased from) and unloaded the mower at my home. On 8/1925, the next day, and the engine won't start. Called customer service and was told to take it to the nearest service center 40 miles away. I'm 70 years old and disabled. Loading it to be taken to the service center without any power is impossible for me. For a wrecker service to take it is $200. Cub Cadet says it's not their problem. The mower is 1 day old!! Pathetic quality and customer service!! See picture below. Obviously this is "normal" for this product and unscrupulous company!

Have a zt1 50inch bought in June 14th, 2023. I had a back fusion 2 weeks later so I was told able to use it till late 2024. Have oil changed, mowed my backyard, was about to mow front and locked up. The pil pump went out of it and all the authorized dealers around me say it's our fault. Call Cub Cadet, they give you the run around and tell you to call Kawasaki due to it's the motor. So with a year of warranty left, guess I now got a yard ornament. This is how the authorized dealers treat you as well. And how you get your equipment back, meanwhile, Cub Cadet tells you to take it to another authorized dealer.

First thing, they have a problem with the Cub Cadet Ultima Series ZTS1 steering gear. And if your idea of customer service is basically being told to "pound sand", you'll be right at home with cub cadet. Two months after a new purchase, I'm "pounding sand".

After being advised on the phone by a Cub Cadet representative, I purchased a hydrostatic transmission belt from the Cub Cadet website online for my Cub Cadet XT1 LT50 riding mower on June 17, 2025. When it arrived, it was the wrong size belt and was never used, and I was given a return authorization by a Cub Cadet representative who sent me an email on July 2, 2025. The belt was shipped back to Cub Cadet on July 3, 2025 by USPS Ground Advantage. One month later, I still have never received a refund for my purchase. After speaking with (3) Cub Cadet representatives on the phone regarding this issue, I was told by the third representative that it will take two business cycles to receive my refund but the representative was unable to tell me how long a business cycle was.

Do not buy this lawnmower, unless you want repair bills. The first 6 months were fine and I loved it. It is two years old now and I can't use it without something breaking, usually a belt. That's when you get lucky, because I just had to have the transmission replaced already. It was under warranty, but it took 6 weeks to get the part. To anyone saying that isn't too bad, try pushing your spare mower around an acre twice a week in the scorching Alabama summer, with medical issues. I am so disappointed in this product, and in myself for not digging into the reviews far enough to know the story. It took a lot for me to be able to get this mower and unfortunately can't just throw it in the garbage, because that's where it belongs. Mine is an XLT Enduro Series 46" deck. I don't know if all the models are this bad, but now I am stuck. I can't afford to buy something else and I can't afford to keep fixing it.

I purchased a Cub Cadet zero-turn mower expecting reliable performance and solid customer service. Instead, I’ve had nothing but issues. The build quality is extremely poor—components fail far sooner than they should on a mower in this price range. Worse than the mower issues is the customer support. The warranty seems meaningless, as the company doesn’t stand behind their equipment. I was met with endless delays and finger-pointing. The call center is clearly outsourced and offers no real help or accountability. If you’re considering Cub Cadet, I strongly suggest looking at other brands that actually support their customers. I’ll never buy from them again.

The price is fair, but the customer service is lacking. You end up speaking with someone out of the U.S. Lacking customer service skills. They duplicated an order and told me to keep the $15 part. Today they said it is in review and may take several months to get a credit. That is if I get a credit. One person said yes, today they said in review. Buy local.

If Cub Cadet were the last mower on Earth I would fence the yard and buy a flock of sheep to keep the grass down! Have an i1042 zero-turn mower. The deck is a complete piece of crap! Have yet to get the yard mowed once this year without working on it. Have not had any motor or tranny problems yet. I am a journeyman machine repairman by trade, and this is the biggest piece of junk I have ever worked on!

Buyer beware. I purchased an XT1 (3 years and 2 months) ago from TS. This machine was garage kept and never started correctly but I dealt with it. However 41 hours later the transmission blew leaving my me calling constantly to get in touch with corporate but customer service would not get me in contact with them. I continued to escalate this and finally got someone in Tech. only to be told "We don't have this problem" although there are so many complaints about this exact issue. He wanted me to load this thing up, drive it to a recommended dealer.

I purchased a Cub Cadet XT1 riding mower three years ago from Tractor Supply. 3 years and five months later the transmission completely quit working. The unit only has 38 hours on it. Used occasionally on a small flat city yard. No hills, no pulling anything. Sadly after reading reviews the TuffTorq TL200D Transmission is known to fail early and often. Every site lists Transmission failures as the weak point of the mower. So now I have a like new mower that will not move. And of course it's just out of warranty. Absolute junk!

Horrible customer service. Nobody knows what they are doing, they lose your order, send incorrect parts, then it took 5 calls and emails to find out a simple address to return my part and get the right one-yet they tell me I don’t have an order but they confirmed to me all my personal information, last four of phone number, zip, etc. then talk over me arguing that I have no order though I gave them the order number, then they wanted order confirmation number. What is wrong with these people?? Called and got someone else, who immediately sent an email with my order information and instructions how to return-yet left out the address of where I’m sending it! It’s like if the packing slip wasn’t in the package these people cannot function without it even though I gave a receipt in my email-which also has Jo return address.

Had an issue with getting parts for a mower that was just a year in use. Parts are back-ordered and not available for over 2 months, the shop has had my mower now for over a month. That's 3 months without an being able to cut the lawn and now I'm required to pay someone to cut it.

This was to be my third season with a new Cub Cadet zt1. Let me start by telling you why I did not bother with the three-year warranty. I called the company and talked at length with a very nice lady. We spent a good deal of time verifying the model and serial numbers and after several intermissions she told me what to do, or at least what I would have to do.

Horrible customer service and punctuality on parts delivery. I paid for a 3-5 day delivery. On day 9, l had not received the part that l ordered. Called the customer service number and no help was provided. Definitely would not recommend.

I bought my riding lawn mower Cub Cadet 3 years ago. This year my mower started showing back smoke and running very loud. I have contacted a repair shop and they told me the engine is crap. I looked at my warranty and it rad out 20 days after the mower is garbage. I have a neighbor who is a mechanic. He said the same this. I called to Cub cadet manufacturer and they said too bad, can't cover, your warranty is out. My 3 year old cub cadet is garbage. I will never buy cub cadet. I use to have craftsman lawn mower and it lasted me 20 years. I will be buying riding craftsman again.

Flimsy. Piece of junk. Problem after problem. Don't buy unless you want to work on it for the rest of your life. A sixty inch deck is way too heavy for the flimsy mounts. I wish Cub could that would come and pick this piece of junk up and give me my money back.

I own the Cub Cadet RZT SX50 zero turn with steering wheel. I bought in 2020 and have put 84 hours on this machine. You might ask why so few hours going into my 5th year of owning this machine? Because the mower has been in the shop more than it has been in my yard. Solid 3 years of warranty work; which of course all during mowing season. Every year this lawnmower has gone into the shop for starting issues. Gas tank replaced twice, PBS Module replaced, governor assembly replaced 3 times, and wire harness replaced. Just got mower back after wire harness replaced, got just one mow.

We got a mower late May 2024 and by Sept 2024 the engine was blown after <15 hours drive time. Despite the servicer stating the bolts were over torqued and there was oil in the crankcase, the manufacturer looked at some pictures and said lack of lubrication (which the servicer disagreed with). I have texts going back to May 2024 showing that we had oil in the mower, but the warranty claim was denied stating we did not provide proper maintenance. There are many posts online about this known issue. Do not expect Cub Cadet to stand behind their work or honor their warranties.

Trying to talk to a live person about manufacturing engine problems is the worst experience. The website says SPEAK to an agent and you get nothing but a phone tree. There is no help available if you need to share information about difficulties getting help or anyone to help with the underlying defect with the clutch bolt breaking off and damaging engine and crankshaft. It’s a known problem that the company is making it difficult to get resolved. Very disappointing experience.

Cub Cadet riding mowers, do not buy any mower they make,1st year battery doesn't hold charge, 2nd year throttle stops working, this piece of junk is only 2yrs old and there should be a class action lawsuit against this company for selling garbage, I have no idea how they can screw everyone and get away with it, I had a Murray for 13 yrs and it out performed cub cadet all day long, if you buy a cadet you just wasted a lot of money, do not buy this garbage.

I am very upset and disappointed in the Cub Cadet financial department. I have been a loyal, PowerCard customer for several years. I have maxed-out my card numerous times and paid it of in a timely manner with never a late payment. And also have used it for smaller purchases over the years. I visited my local dealer today, and wanted to purchase over $700 worth of products, only to be told that my account was canceled, due to inactivity. It hasn't been more than 1-2 years since I've used their credit... I didn't need to. Why should I be punished? They said I could run my credit again... NO THANK YOU! I'm not dropping my very, very good credit score, just because a company doesn't actually value their loyal customers. I guess I'll be researching other brands now. YOU SCREWED UP, CUB CADET!

Cub Cadet sold me a lawn mower and then couldn't deliver it. It got to my town and no one could deliver it to my address. Something that maybe should have been evaluated prior to stating they could ship it. Their customer service is horrible. This was only resolved because I was proactive otherwise it would still be sitting at the shipping dock waiting.

Cub Cadet Customer Support, I’m reaching out to express my serious dissatisfaction with the ongoing issues related to my recent lawn mower order. While I received confirmation that the mower has shipped, I’ve been provided with no tracking number, carrier information, or estimated delivery date. Your online tracking system has not been helpful, and there has been no follow-up communication regarding the open case or current delivery status.

New riding mower with less than 50 hours on it. While mowing the transmission went out. After contacting Cub Cadet to find local certified service shop, I was able to get the machine in. I called customer service again 2 days later they were rude and not helpful.

I purchased my Cub Cadet XT-1 with the Kawasaki engine from Tractor Supply approximately 9 months ago. I used it through the fall, a few times over the winter, and got 2 cuts into this season. On Easter Sunday, I cut my front yard and powered down to refuel. After fueling, I went to start it, it backfired, and then nothing. It would turn over, but not crank. After searching out a authorized repair company, I dropped it off for a warranty repair.

I purchased my cub cadet 3 years ago and it’s been awful. The lawn mower blade fell off while mowing when it was only 1 year old. Customer service at Cub cadet was awful and getting it repaired in the summer was a nightmare. The ride is horrible, it’s shaky, it feels like the lawn mower is falling apart when mowing. I would never buy this brand again. I am disgusted every time I have to mow my lawn. There are so many problems, much more than I care to write about here. The power is bad, the battery is bad, the customer service is the worst I’ve ever experienced.

Updated on 05/11/2025: I went to return this bagger and the cost to send it back was going to be OVER $300!!! So by the time I would've pd to send it back then they take their 25% fee, it's what I paid for the bagger!!! DO NOT BUY FROM CUB CADET ONLINE!! I'm now selling it myself to recoup some of the money I paid for it to get him the right one!! WHAT A JOKE!!!

Purchased a Cub Cadet from the local Home Depot. My first mistake. Ultima ZT1 50-inch deck. Has a hard time starting after it's been running for any length of time. Backfires while trying to restart sometimes. Choke is not working properly. Having issues with my new battery holding a charge, it's like the charging system not functioning correctly. Ordered a 3-bagger grass catcher, the instructions were not detailed. I had to use other sources of information to get clarifications to install the 3 bagger. The 3 bagger is made cheap and cost about over 700.00. I do not recommend the product.

1st don't. Consider looking elsewhere. I've had multiple issues with one problem. Pulls to the left taken to (2) service centers stills. Customer service stinks. Seems like there's only 3 people there. I tried to return for a refund the state I'm 4 days late to do so. I been in contact with Cub Cadet as well about my issues. Not helpful. Cub Cadet feel free to reach out. Yet I've had experience with people swearing on here to help but actually do nothing. Just like Rothman Institute. Marlton, NJ

Purchase a Z1 50 in may of 2024. Only 16 hours of use. Went to use it in 4 2025. Ran 40 ft and just stopped. Called customer service. Not worth the time. They don't care. A waste of a lot of money. Stay away. You get A list of prerecorded phone numbers to call to do The warranty work. Make sure you have A Trailer to bring the rider to the shop and wait 3 to 4 weeks before getting it back.

Had a John Deere for about ten years, I donated it to an individual who needed a lawn mower who needed a mower because they could not afford a new mower, other than replacing the belt once, changing oil, and blades the mower runs find. Saying that I was in the market for a new mower. Tractor supply was having a sale on Cub Cadets, so I decided to give Cub Cadet a try. Mower runs find, but after 20 hours the Drive Belt broke. Needless to say, this my is my first and last Cub Cadet. It's not easy replacing that belt unless you take it to a mower repair shop.

Purchased the CC 30 H last season. Used it twice for this year and the 2 small bolts holding the chair snapped off while turning a corner. Are you kidding me.. Bad design. I would highly recommend to not buy this riding mower. Wish I could get rid of this as soon as possible.

Called to report broken cable. Was told it's covered. 1st shop kept it 3 months no repair. 2nd was not PAID. I MADE 4 calls to Cadet. Was told each time it was covered. Last call told NOT COVERED after I paid and drove over 1hr twice. I'm selling this mower for sure and will never buy another.

I found the qualities of product to be very acceptable but as far as our customer service, it is terrible waiting on the phone for a half an hour to have them open a case on UPS because of their product not delivered. After I show proof of product not being delivered, they want more information making it nearly impossible to get a part that I paid for and didn’t receive. I mean come on seriously. You’re gonna do commerce over the internet and have deliveries then sometimes deliveries will get messed up. That’s not a big deal. Making it seem like a proctology visit to receive a product that you’ve already paid for and not received is unacceptable. Get it together. You can clearly see that neither one of those packages are for a weedeater gas tank.

I can not speak to the quality of their product at this time, however, I can speak to their customer service. Customer service is non existent unless having a website with FAQ's is your idea of customer service. All recommended service centers are at least 50 miles from Charlotte, NC. And unless you are fluent in foreign languages, there's no need to call either. I also tried Messenger on FB and never got a response. My only hope will be calling a repair shop for help over the phone OR just return the product.

Would not recommend cub cadet. Warranty only covers motor and transmission per customer service. Replaced air filter, now service air filter warning shows up. Can’t get it to go off. Customer service could not give any fix other than air filter must be bad. Told me to return for refund.

Bought a Cub cadet mower. It has 18 hours on it, been in the shop for a month now, shop says cub cadet won't respond, I tried contacting cub cadet by phone and by e-mail with no response, it's going to cost 1400.. To fix or I can wait for warranty response which I may never get, I would stay away from this product at all cost. They care nothing about the customer.

The worst mower you can buy. It's in the shop more than mowing. Literally we had used it let's than 4 hours total when a sensor went out. Took months to get it fixed. Thanks to their lousy warranty customer service. Got it backed. Worked less than 4 hours total not working. Have given up on their customer service. Now out of pocket additional $450. If you still buy one after this, you're a glutton for punishment. Or you're an idiot.

Purchased my Cub Cadet from Tractor Supply. Lawn mower ran good for two summers. With 21 hrs. on it the mower suddenly would not move forward. Turns out Hydrostatic Transmission went out. 4 months out of warranty. Local dealer only helps clients whom purchase unit from them. Official service provider told I needed to upgrade my Transmission to a unit for hilly yards. At a cost of $1000. I already made a $2500 mistake. Why keep getting burned? Mower still looks brand new... What a shame. Purchased a new Green Works EV. Anybody need a looks like new Mower with a crap transmission? Should have brought one with manual gears.

This is been a great piece of equipment for me.! It has never given me any major issues. Easy to use personally, maintenance free. I love the ability of a zero turn aspect of a more. Make sure you look so much heater nicer professional.

I recently ordered the wrong bagger for my ZT1 Zero Turn mower and let me tell you it has been the worst hassle trying to return this back to Cub Cadet so I can get the credit back. And come to find out the bagger that I need is on back order! I have been dealing with this for over two weeks. I only received the address to ship the bagger back to cub cadet but it 100% on me as the customer who spent their hard earned money on this bagger. And on top of that I am responsible for paying for the return for the package which is well over 120lbs so I am sure it won't be cheap. And there are no other dealers near me that carry the bagger so I 100% have to go through cubcadet.com. I am truly dissatisfied as a new cub cadet customer!

I purchased the Cub Cadet ZT1 Ultima 50" mower with high hopes, but after using it for a second season, I’m beyond disappointed. Parts continue to break off the deck every time I mow, and now the spindles are breaking off, making it impossible to even use the mower. What’s even more frustrating is the complete lack of support from Cub Cadet. When I reached out for help, they offered no real solutions and instead suggested I purchase an entirely new deck for over $1,000 and that’s just the deck, with none of the components included. For the price, I expected far better quality and customer service.

Cub cadet model 31AH5DVU710. 2X 30" HP Snow Blower. Faulty engine - will not idle - engine surges. Company told me that it either has to run under a load or be half choked. But it will not work on either. Faulty engine, widespread defect.

I purchased an electric lawn tractor for $4000. 2 months out of warranty, the transmission went out. None of the recommended repair shops worked on electric mowers. I contacted Cub Cadet several times and they provided no help. Finally found a shop on my own which also happened to be a dealership. It took 4 months to get the part and was over $1000 to fix. The repair person told me I am not the only person this has happened to. I tried for 45 minutes and multiple calls to try and talk to a corporate representative higher than customer service and every number I was given by the customer service representative was wrong. There are no email options. I could write to them but my guess is that it would go in file 13. In the meantime, I had to pay a company to mow for the 4 months.

I moved to Seymour Indiana in 2020 and wanted a snow blower in 2022 so I wanted to support a local business and went to the Jacobi sales 2 miles away. They did not have the 1x snow blower that I wanted and they transferred one from another location from Sellersburg Indiana. It took a while for them to locate one as I had to follow up with them several times to get a status update. I stopped in another day to check status and was told the snow blower was in. Took it home and it did not snow enough that winter to use it.

Bought Cub Cadet 26 inch 2 stage snow blower January 2024. Ran it out of fuel at the end of the season. Went to use in December 2024. It now surges terribly. No local service available. Want me to haul it to Logan Utah. I live in Ogden, Customer service does nothing for you but give you a service center location and they might cover it. If you don't like drama this machine is not for you.

Worst company ever. Lawn tractor will not start, 6 months old and only 25 hrs on it. Customer service does not care, blames customer. Spoke with Robert, kept talking over customer and was extremely rude, belligerent, and condescending. Called a certified Cub Cadet service center and they confirmed Cub Cadet lowest of lawn tractors. Only asking CC to correct starting problems, but they have been reluctant. How can i use a piece of equipment if it doesn't start? What kind of fool would buy such a piece of crap, I guess me. Simple request, allow the tractor to start. Already had battery checked, connections checked, fuel checked, oil checked, and still CC says it's my fault. What? They have my $$, they are happy, not me. Robert worst customer rep ever!!!

Purchased a new snowblower last year and unfortunately it never snowed. Never pour gas in it until last week and it won’t start. Cub said it was my fault and the carb needs replaced because I did not use stabilizer in the fuel. I never put fuel in it to stabilize. Now my $1200 snowblower needs $200 in repairs so I can start it for the first time. Geeezzz.

I wish I read these rating before I tried to work with them! Well I had a Cub cadet for near eight years (what a machine). I purchased a new one. Right when I tried to turn it over it was dead. Jumped it and it ran until I shut it off. Cleaned the bags out. It didn’t start. Called customer service. They told me to take out the battery and turf depot will replace it. Called turf depot and it was not the case. I had to pay a hundred dollars for them to come get the machine. This is UNACCEPTABLE FOR COMPANY TO CHARGE FOR A NEW MACHINE,!!! Be careful when doing business with this company. They aren’t the company of old. They need help!

I own the 528SW. I live just south of Erie, Pennsylvania and am in the snow belt. I’ve been outside trying to snowblow my driveway for the past hour and a half and an hour of that time was spent trying to unclog this machine. If the snow is not light and fluffy, this machine will not plow it. If it accidentally gets clogged one time then be reassured that it will get constantly clogged over and over and over again and drive you to the brink of insanity just trying to get your driveway cleared. This machine is probably better suited to people that only get a couple inches of snow, which is absolutely ridiculous. I am highly disappointed.

Love our Cub Cadet, hate the phone service you receive trying to buy replacement parts. Found the part on their website, was told it was in stock. I was told it would ship in 3-5 business days. It has been 7 business days and it still hasn't shipped. I can't get answer as to when it will ship. I think the call center is somewhere overseas. Very frustrating, spend almost $300.00 for a part I need to use my bagger and they can't be bothered to give me a straight answer as to when it will even ship.

Purchase gx54 d garden tractor with Kohler engine in 2023. I have over 130 hrs on it so far. The issues I have had: 1. The front brush guard has plastic covers in the receiver and they melted along with the nylon nuts due to the amount of heat coming from the exhaust. The heat coming back will make your shoes warm! I found a fix for this by flipping receiver upside down and reinstalling the brush guard. Still melted but not as bad as first time. 2. Good luck starting Kohler under 40 degrees and getting mower to engage. 10 minute warmup necessary. 3. Bagger is the biggest waste of money. It's flimsy, parts have broken on it and it leaks debris bad. We riveted weatherstripping to the inside to stop leaks. I'm not talking about a tiny dust I'm talking like leaving trail of grass or leaves bad. The hook latch we put a cotter pin in to keep it from popping open.

Bought my Cub Cadet model LT 42 B Ser. # 1F08PB50143 on April 2, 2024 at Home Depot in Hillsboro, OR. I used it for 4 months, 10 hours on the meter when the engine blew. I took it to a certified service center for Cub Cadet on Aug 1st. It is now Oct. 22, 2024, and I am no closer to getting it fixed than when I took it into the service center. I have called Cub Cadet twice and complained. Today I found out that Cub Cadet does not warranty the engine, that you have to go back to the engine manufacturer company to get a replacement. In this case it is Briggs & Stratton. This is what the service center had already told me. The service center is a certified repair shop for Cub Cadet but not for Briggs & Stratton. There lies the problem. The service center has had a hard time getting the engine from Briggs & Stratton because they are not a dealer for Briggs & Stratton.

I purchased a 50" 24hp Cub Cadet riding mower in May 2024. In June 24' The belt fell off the deck. In July the belt fell off again. In August the belt fell off 2 times. In Oct again! That is a total of 5 times in less than 1 season. Had to have the cub cadet shop pick it up and "fix" it and deliver it back to my house. At my cost of $97.20. The warranty will not cover this cost. I also purchased the extended warranty. Cub cadet manufacturer is no help. They only say the cub cadet dealer has to tell them that the mower is unfixable. They have not done this. I think it's because they get my money and the warranty money every time it breaks. I have no recourse at this time. I am stuck with a $3000 machine + pick up and delivery charges repeatedly. The customer service people have treated me very poorly at the manufacturer. I can't afford this. Do not buy!!

I had an old Cub Cadet and it was a wonderful machine, after 20 years we needed a replacement and bought a very cub cadet expensive zero turn to replace it. BIGGEST mistake I have ever made. We have had the spindles break, deck crack, and have sunk more money into it than our vehicles and we have owned it for 2 years. Warranty claims is was due to "impact" which we have nothing to hit in our yard... Then they blamed it on sandy soil... That the sand causes it to shake which causes the spindles to wear out the holes and it gets loose... We bought the "heavy" duty blades and we bought the machine in sand country. They also put the blades on backwards once. Customer service will take HOURS to reach and then they'll tell you that they will call you back, they won't. STAY AWAY. If we hadn't spent almost $10,000 on it, we would just junk it.

Cub offers a "Service Number" that you can call.. But don't expect to get a REAL Person on the line. Their Electronic "Choose A Number" jumps you all over and never gets you a "Live" person...AND...Their "Chat" only is a page showing the various products they make. What kind of "Chat" is that? I've heard that Cub makes a quality product, but as I was shopping online, I had questions... Cub doesn't give you the opportunity to get answers... Their 877-428-2349 number wastes your time... I'm thinking maybe TORO now.

I have had my cub for less than 2 years. Registration was done the same day. However I didn't know I was supposed to do a separate one for motor. Anyways I have nothing but problems with this thing since after the 3rd mow. Tractor supply said it was the battery. Gave me a brand new battery. Still wouldn't start like it was supposed to and still don't to this day. Cub cadet said I didn't register properly and since I didn't register motor I'm stuck. Can't afford another right now. But when I can I'm setting a this one on fire lol. I really thought cubs were the best. Next time I know to really go in depth with my research.

I bought a zero turn ZT1 in July 2020. The first year my zero turn failed to start in cold weather without starter fluid. Now it fails to start every time I use it unless I use starter fluid. Very difficult starting. The bagger is junk! I've replaced it twice and this one is also all broken and needs to be replaced again.

Customer Service does not exist. Ordered a Carburetor Kit in June 19, 2024, website said it would ship in 3-5 business days. In July 2024 after calling and waiting on hold that the part was on backorder. They said it would be restocked and shipped by mid August 2024. It never came. September 23, 2024 called and they said it would not be restocked until October 5 and would be shipped. They fail to keep customers updated on the status of the orders and delays on their side. I have not been able to use the Club Cadet Tiller for the entire season. I will never purchase another piece of equipment from this company. They don't seem to care about customer satisfaction and making sure that the equipment is usable by keeping basic everyday parts in stock to ship to customers when needed. The equipment is overpriced and under-supported. Take your business to their competition.

Have had my zero turn 50 Cub cadet many years but only 412 hrs. No commercial use. Just used approx 5 months in warm weather months. So far.... we have had to replace the deck belt 6 times all at a dealership but once first time they said they had to replace spindles. Broke again.... Each time it doesn't last very long and they have no idea why it keeps breaking. Mind you we have paid Each time but the last time.....what are we doing wrong. No more Cub Cadets for us. Our John Deere has had the belt replaced one in 20 years and mows the same areas.

We were charged twice for a zero turn mower using the Cub Cadet credit card. Once we found out the dealer did not have it in stock, we were told we had to call and cancel the order. After waiting on hold for over an hour, the dealer called us back and said they could actually cancel the order. They cancelled the order and we were refunded, and we were then told we had to go to the dealer to purchase the actual mower they had in stock. When we arrived at the dealer, we discovered we had been charged twice for the same order and there was one remaining transaction from the duplicate charge. The dealer contacted Cub Cadet and was told the duplicate charge would be removed within two days.

I have owned this zt2 Ultima 50" less than 2 years, in that time I have replaced 5 spindles ($125) each, 6 sets of blades ($80) a set. And had the rear break in half. It has 250hrs at this time. The deck is very loud, it misses grass in every pass. (Cub dealer claims that's normal.) Buildup on deck is so bad you can't see the belt after about an hour of mowing. Headlight fell out at hour 3 (dealer refused to fix). Very rough ride. Have attempted to contact Cub corporate via email and calls with no response. Over an hour on hold to get hung up on. Have owned many Cubs over the years, this will be my last. Do Not Buy.

Horrible customer service. I have a 2023 Cub Cadet XT1 42B with 30 hours. Needs a valve replacement. CC will not honor warranty because I am not the original owner. Owner moved out of state and cannot locate. They also said they don't honor warranty for the Briggs and Stratton engine and that has to go direct to them? Buyer beware.

The mower seems pretty solid, and I really have no issues with it. The customer service experience is horrendous though. Ordered a bagger direct. After 2 weeks no action on the order. Sat on hold for an hour to cancel, only to be told that this is a tier 2 issue, and need to call another number (which was already shut down for the day). Would not recommend them for accessories.. use Amazon instead.

I bought a Z71 50" zero turn. From the first cut it started having issues. Both belts started coming off and the deck belt even broke after 3 uses. The service I received after this was terrible. They don't cover belts after 30 days.

2024 CUB CADET XT2 50". The fast-attach blade system is the worst innovation in the history of lawnmowers. Total Junk. Banging, noisy, loud, dangerous sounds coming from under the deck and that's how it's designed. Start the blade or hit a bump, any bump in your lawn and it sounds like the mower is coming apart. I have this machine and will take a loss selling it as quickly as I can.

PIECE OF JUNK WITH WORTHLESS WARRANTY! - Mine is less than a year old, (purchased last Sept and operated slightly less than four hours) started smoking during operation, oil turned pitch black, and I thought, "Great, burned valve or wasted valve guide, okay, 'Three Year Warranty' though, right...?" WRONG! Even though the machine has less than four hours of run time, the dealership said that the valves were out of adjustment, and that would NOT be covered as it is an owner maintenance issue... I said, "Hang on... You're telling me this thing's engine is such a colossal piece of Chinese knock-off crap that they expect the valves to be out of adjustment after being run FOUR HOURS?" First piece of Cub Cadet Equipment... LAST piece of Cub Cadet equipment. Happily going back to Husqvarna... AVOID CUB CADET LIKE THE PLAGUE, THEY DO NOT STAND BEHIND THEIR EQUIPMENT!

Trying to find out the status of an order, (I regret placing now) Customer service do not answer the Phone!!! Was on hold 30 minutes before I gave up. If and when this mower dies, I will never ever buy a Cub Cadet again.

Just bought an XLT2. The mower is 90 days old. I've ordered 3 new tires. The mower cuts once and then I park it. Come back and the tire is off the rim. Cub Cadet doesn't care. Dealer I bought from is filling all the tires with run flat and sending the bill to Cub Cadet.

I purchased a Cadet xlt lt46 mover. Home Depot delivered. It was 4/21 model. The thing has issues every time I cut my lawn. Kohler 22 hp. First the Throttle cable keeps melting. Had to replace it 3 times. Then re routed it and wrapped sheet metal shield around it. Still gets hot and sticks in choke mode. Valve covers constantly leak oil. I wish they would come pick this junk up off my property. I serviced oil and filters at 10 hours and 30. I have 50 hours and this thing is going to burn up or blow up. Customer service, what a joke. Poorly built equipment. Will never buy another Cub Cadet. You have been warned.

I purchased my Cub Cadet ZT 154 in June 2023. In July of 2024, I was mowing my lawn of 30+ years, that is to say no rocks, no stumps, just Bermuda Grass. I heard a thud and a 4.5” pulley flew out from the top of the deck. The deck belt began jerking violently. I shut off the mower and pulled the deck. I took it to the dealer for a warranty evaluation as the center spindle had been jerked partially off the deck, cracking two of the bolt holes. Cub Cadet denied the warranty stating there had to be an impact. There was not. The dealer agreed there was zero evidence of any impact. No damage or chips to any blade.

I owned a Cub Cadet for 16 years with no issues, the engine just got weak. So I decided to go with a new Cub Cadet Mower purchased the. I have had nothing but problems with this mower. Everyone told me not to buy a Cub Cadet but I was like I had such good service out of the old one I am going this way again. I am stuck with this one but I will never purchase another Cub Cadet LX. The mower leaves a constant line of grass clippings so I am having to mow 2 or 3 times or use a rack. I have had the mower less than 2 years and now the engines seems to be having issues. I was told there is a tab under the deck that needs to be flipped, how often? Seems there should be a recall.. None of my neighbors have this issue with their mower.

I recently purchased a ZT1-54P. At exactly 5.0 hours (had to buy the hour meter because it doesn’t come with one that all other manufacturers do!), the mower died after getting off to pick up a stick. Wouldn’t start again. Discovered that the right side bracket for the brake lost the pin. Temporary engaged the switch to move it out of the yard and now the right hand transmission won’t engage. I moved the level to disengage/engage the transmission (as this is not my first ZT mower), but still doesn’t move. Waiting to have it pick up for service.

I bought a new Cub Cadet riding mower in May of 2024. Last night it quit when I was mowing so I called the local certified repair place. They picked it up this morning and just called with the results. Both the transmission, and motor, had failed and they have to order each for replacement.

This is day 3 with calls over 40 minutes each time of waiting to speak to someone about replacing the battery in a 3-month-old zero turn. Customer service has to be the worst ever. I will replace it myself with a real battery. If you are thinking about purchasing a CC, think hard. They can't even answer the phone.

I purchased an XT1-LT46 and used it for one season with just over 20 hours of use. I attempted to use it this season and the battery would not hold a charge. I purchased a battery charger and that worked for a few weeks but then it wouldn't even start after I charged it. It had the new AGM battery which I had to replace with a lead acid battery. I also had to purchase the battery hangers to install the new battery and had to get them on Amazon because Cub Cadet had them on back order. I wish I had purchased another brand.

I have an SC300 hw mower which is a good mower until something breaks. It is once again in the shop and I am again having to wait 3 plus weeks for parts. This not an old mower. Why are parts so hard to get. The customer service is awful and parts are hard to get. I will never by another Cub Cadet again and if this one breaks down again, it will be trashed. I am tired of paying to rent a mower while mine sits in the shop for weeks and months.

Stay away from this company!!!! Zero customer service...No answers online, nobody answers the phone, you not going to be able cancel your order second after you find out you ordered wrong thing, so frustrating.

This has got to be the worst corporation for lawn maintenance equipment. Mowers constantly are falling apart and extremely difficult to get any service on them or questions answered. They have NO customer service department. I’ve called them three times and waited for a total of four hours. No answer or they hang up on you. It takes them at least four weeks to receive parts and forget about refunds that’s six weeks. They take your money.

I had purchases a Cub ZTS1 from home depot. After 3 months, the battery died. Battery has failed a load test. I keep getting a run around for a replacement battery. The battery has a 1 year warranty. Very disappointed! I really like the tractor, but the service is very poor.

I like my mower, but after ordering oil filter, spark plug, etc. directly from Cub Cadet a $24.05 pending charge has appeared on my credit card, This came after my order had been received and paid for. No one EVER answers the phone for customer service. I have been holding for 46 minutes and this is my 3rd attempt. I went through the AI chat process until I got to "please hold for a live agent" and the chat box magically disappeared. Clicking "chat" now does nothing.

I recently purchased 46” Cub Cadet. I always mulch my leaves and grass. I had a 42” Craftsman mower for years. It was great for mulching, but my new Cub Cadet is terrible. It discharges leaves almost as bad as if you were not mulching. Since I have to go over my yard several times, I am very disappointed. It seems that a company like Cub Cadet could come up with a solution. According to other reviews, others are dissatisfied.

Purchased a ZT1 50 inch zero turn. 2 years later, found the mower was going slower than normal. Found the drive belt was streached out, and needed replacement . Looked up on Cub Cadet website, using Model Number, and order a belt. After 3 PLASTIC pulleys got burned through, found that the belt was wrong. Redid a lookup, found what the diagrams showed were not of the model I had. Called CS, got the normal run around of need to connect you to tech support. Tech support insisted on tell me I was wrong of what I had found. I have 20 years in Automotive support. A lot of those years was working on lawnmowers, riding, push, drive assist, etc. Explained that to Tech support, but fell on deaf ears. If thinking about getting a Cub Cadet, may want to find someone other company to buy your equipment from.

Cub Cadet ACP self propelled walk behind lawn mower is a pile of junk. The shop we brought it to was a certified Cub Cadet repair station and they couldn't fix it so I had to go on YouTube and fix it myself and when we brought it home the tire fell off the back and parts were missing. Horrible experience. Do not buy a Cub Cadet.

I have had my Cub Cadet Ultima 54" cut just over a year and a half, I have had not problems with it, we have 3.5 acre acres of slalom course of nice lawn and trees, would buy another if I ever upgrade

Engineered obsolescence. Total piece of crap. Had problems since day one and they have just gotten worse over time. I will never waste my money on a piece of crap like this again. This was designed to fail from the start. From cheap steering components to electrical that fails for no reason. Yellow ** all around. No dependability.

Purchased a ZTS2-60 zero turn mower last spring. About 4 weeks after purchase, the ignition module went bad and needed to be replaced. After that replacement, the mower worked pretty well throughout the summer...at least no further complaints. Then this spring, the mower would sporadically have issues turning over. We found that spraying gumout in the carburetor would get it to start again..at least for a little while. Then two of the aluminum blade spindles cracked. Replaced those with upgraded versions.

Don’t buy if you like your yard to look better when you’re done mowing than when you started. I’ve done absolutely everything I could to make this thing cut right in. It won’t. Complete garbage. I’ve resorted putting this pos up for sale and will never look at any of their overpriced garbage again.

If you are considering a new lawn tractor, don't buy Cub Cadet. There service department is impossible to reach. I ordered new parts from their website and was told it would be shipped in 3-5 days. 3 weeks later I don't have any parts or updates. I tried their online chat multiple times but never spoke to a person. I called 4 times and was on hold for 20+ minutes each time. At this point I want to cancel the order but I can't reach anyone. Horrible experience.

I ordered a tire for ZTX 60 on 5/23. It’s now 6/4, my credit card was charged, but still no tire. I called their customer service # twice, on hold for >30mins, so I hung up the 1st time, my 2nd call I was on hold for 53mins. Status on tire is backordered for 1-2 wks. No email communications, no definite answer on when I can expect the $300 tire to show up. Poor customer service & rather unfriendly as well. Getting answers to my questions was like pulling teeth. Disappointed to say the least.

Just bought a cc xt2-60 on the 5/26/2024. Delivered on Thursday. Manual and other papers in bag were wet and unusable. During process of getting it off pallet right side hydro unit stopped working in forward. Left side hydro unit stopped working in reverse and it engages violently. No fine control at all like the right side. All I can do is circle. Two hydro drive failures in its first 15 minutes of working. Still can't read the owner's manual until it's dried out it. It could be me. But so far it's not looking good for the ZT2-60. Still haven't cut a single blade of grass. Do the lemon laws apply to 0 turn mowers?

I bought A rear wheel drive walk behind mower, 23 inch cut. The axle along with the weight of the bagger makes the front end bob or come of the ground during mowing, and oddly enough what do I get A bad uneven cut. You don't have the guts to email me and try to satisfy me. Plus I had bought A top of the line snow blower, and guess what it was and still is A lemon, everything has gone wrong.

They make a great mower.... top class. The gals and guys making the mowers are doing great... Online sales and service are terrrrrrrrrrrrible!!! Buy from a local dealer (not a box store) and you'll be happy. Waited 4 weeks and on week 3, 6.5 hours on hold. Told everything was OK will ship soon.. Canceled on their end... Went to local... Had a mower, the mower I wanted.... in 2 days.

Just purchased a brand new Cub Cadet LT46 from my local Tractor Supply Store. Got it home and uncrated it, set it up according to the instruction manual, filled the tank with fresh non-ethanol gas, and got on to start it. Cranks and cranks with no indication that it is willing to fire up and start. I removed the fuel line where it enters the engine and I have fuel. Double checked all the obvious stuff, had my butt in the seat, mower blades disengaged, fresh fuel and full of oil, brake on and in the locked position, throttle set at choke setting. Did not smell gas which usually signals a flooded engine. Cranked some more and nothing. I am going to settle down a little bit before I pull the plug wires and check for spark. My frustration and disappointment have the best of me for now. I'll call Cub Cadet service in the morning to see if my experience gets even more disappointing.

If I could give zero as how satisfied I am with this company I would. On May 16th 2024 I ordered a simple bolt for my lawn mower. After a few days I attempted to use their tracking system to see if my order had been shipped since I had not received any emails confirming shipment. The system simply sent me back to the my invoice page. After another couple of days I used their only phone number posted in an attempt to contact them. After waiting online for at least 30 minutes I gave up. I attempted to use their chat system, but had the same problem of waiting at least another 30 minutes for someone to start the chat. After 30 minutes or so I gave up.

So disappointed!! We bought our first Cub Cadet and after 2nd time using it (and it was probably there after first just didn't notice) it leaked oil (one month). We have to pay to get it to a place 1 hour away to have it fixed. We should not have to pay a cent. Something was obviously wrong with it and they are not covering anything to get it there.

I've owned 4 Cub Cadet riding lawn mowers over the past 45 years. I Had a question about my current mower & tried contacting their customer service phone number. I made 5 calls over about 1 week & NEVER got a real person. I waited 58 minutes on one call & 30 minutes on another. My solution is simple, my next mower will NOT be Cub Cadet or any MTD product.

Here is the breakdown of my miserable experience with the Cub Cadet Brand and lousy tractor: 1). Received zero updates regarding shipment, 2). Could not track shipment and the product was delivered unannounced while I was away, 3). Took tractor out on maiden voyage and within 3-5 minutes the left tie rod connecting the front left tire broke loose. The hex nut connecting tie rod to tire assembly was either missing or was not properly fastened. I could have been hurt. 4). Contacted Cub Cadet and the initially the customer service agent could not help me with the part. Then she found something thought to be the part size and told me that I won’t be charged (geez thanks) because it might not be right… There is more to the saga but you get the message. Such an expensive disappointment.

DO NOT BUY FROM THIS COMPANY WEBSITE. Bought lawn mower blades. THE WORST CUSTOMER SERVICE I HAVE EVER HAD. BAIT AND SWITCH. Substitute parts took 6+ hours, 7 different phone calls, 4 different agents, 3 different days to do a return. FINALLY they would not send me a return label after asking for email of image of wrong part number sent as a substitute. They decided I was required to pay return shipping for the refund. Their website has NO CONTACT INFO for a return I had to look it up on Google, to find the return policy although their website does state "hassle free returns". ARE YOU KIDDING ME?

Horrible piece of JUNK, horrible customer service. Horrible piece of junk. Had to replace tire 2nd day, off the bead. Tractor Supply nor Cub Cadet Would cover the tire. Less than 23 hours on it, and the transmission went out. Can't even move it. Been on the phone with cub cadet 20 minutes, no answer. DO NOT BUY! NO CUSTOMER SERVICE, NO HELP AT ALL. ABSOLUTE JUNK!!!

CUB CADET ELECTRIC RIDING MOWER BUYERS BEWARE. On 4/22/22 I bought a Cub Cadet CC30E Lithium-Ion powered riding mower from Home Depot FOR $3000. On 4/8 of this year (6 weeks ago) it failed to operate. The battery showed full, and it was. But the mower wouldn’t budge. It is still well within the 3-year warranty window, so I called my local Home Depot. I found out they do not warranty or fix the mowers. I needed to contact Cub Cadet directly. Which I did.

There is absolutely zero customer support. The website cannot screen for simple words such as "key". The virtual assistant has zero AI intelligence and cannot search based on model number. I was on hold two times for over 45 minutes each time. Both times I had to hang up and go on with my day. My Cub Cadet riding lawnmower is four years old and it is a lemon that has been in the shop over and over again.

I have called for 5 days in a row for support. I take my lunch break to do it. Every day I'm on hold for an hour and no one ever takes my calls. I also have sent emails and online chat only to get no response or an automated response that makes no sense based on my question. Never again will I buy a product from someone I can't speak to. Shame on you guys for treating your clients like this. You need to do a user experience exercise to improve your customer support. Most clients don't say anything and just leave and you don't know why. I hope with this review you understand what you are doing to lose clients to your competitors who provide reasonable customer support.

Cub Cadet is the worst customer service you will ever see in your life. You call them and you have to wait for at least 50 minutes then answer you to direct you to other extension for example 855-883-3222, no one answered for two and half hour. You call them back and they tell you it working, you have to wait, maybe if you stay in the phone 24 hour they might answer. The warranty you buy is worthless.

Cutting deck spindles keep breaking, no way to grease bearings. Over an hour on hold, part backordered, and they charged me the $249.06 twice. Can't get any info. Chatbot useless. Will find parts elsewhere next time.

Cub Cadet isn’t what it use to be. I will never buy another one. I bought 54” inch in 2007 and it is very dependable till this day (4-24-24) and still going. My father bought a LTX 1045 in 2012 and has had problems with it since 2014. The decks are awful. Belts won’t stay on and many more problems. Don’t buy a Cub Cadet. They are disposable mowers now.

Although we like the riding mower, the customer service is a joke. We ordered and extreme blade kit and a snow blade. We received the snow blade but no extreme blade kit. I have called customer service number several times and am placed on hold for more than 20 min...no one answers. Don't even try the "live chat" as it brings you back to your order page. I want my extreme blade kit that I PAID for but cannot get a hold of anyone! Even tried their Facebook page.

Purchased a Cub Cadet 54in ZT1 zero turn mower from Tractor Supply in Ontario Oregon on 06/08/2023 for $3788. It started having trouble, starting. It would start after cranking the starter for a long time. Called Tractor Supply and then was told they wouldn't help me, because I did not purchase their warranty. So I took the mower to CAP of Ontario, Cub cadet service location. Today is 04/23/2024, my mower has been at CAP of Ontario for 2 months now. Cap told me, they were waiting on a part from Cub Cadet. I now waiting on the phone to talk to anyone at Cab Cadet, but been on hold for 40 minutes.

I have two Cub Cadet mowers. A zero turn and a ride on tractor. They are fantastic. However; I've ordered two attachments from them. The latest a sun bonnet for the zero turn 8 days ago. They sent me an email that they have my order but no date for shipping. I've been calling them and hung up after an hour twice of being on hold. I've tried three times on the live chat and never get anyone after I've spent 10 minutes answering their chat bot. I will never buy anything from them again. I should have found one on Amazon.

I bought a 2023 after having one years ago, thought Cub Cadet a good brand, well No longer, it hardly runs and the add on plan- good luck getting anyone to come fix it. I am angry for wasting my time and money.

I need a part for my RZT54. Found it on their website and put it in my cart. Posted payment details and found I could go no further. Kept pushing the checkout button and nothing happens. I call. wait more than 30 minutes on the parts service line listening to their music before finally giving up. I ordered the part off Amazon.

I developed a problem with Cub early on. Before my first payment actually. Trying to resolve it further lowered my satisfaction with the card. It was difficult getting any support and when I eventually did they were dismissive. I scheduled my first payment the month before it was due. They pulled the payment early which wasn't a huge deal; my complaint is not about money even though it should be. My first payment hasn't come due yet but as they pulled a payment early, they reduced my line by $3000 and reported the reduction. They were gracious enough to have me fill out paperwork to dispute the problem but hindsight being what it is, this venture was a mistake. I would recommend avoiding a purchase through cub cadet at any cost.

Own a 3x snow blower - don’t waste your money. It moves dry snow great. Heavy wet snow no way it constantly plugs up with only a few feet of travel. Design sucks. Blogs say spray it well with silicone- did that no changes. Do not recommend purchasing a Cub Cadet snow blower. Chute plugs up then between the two central rotors plugs. One big pain in the -

I purchased a riding mower, model 13AQA9TTA10 last summer. I was mowing the yard and the wheel started to wobble then fell off. I had their warranty place pick it up and the claim was denied. I called to get to the bottom of it since it is still under warranty. They say that since there were rub marks from the tire being loose they will not cover it. It's only 8 months old and they say I did not maintain it correctly and it's my fault. Besides being poor quality products, the warranty is worthless.

We had a heavy snow and when we finally could use Cub Cadet snow blower it wouldn’t work. Three hours trying to reach customer service. Yes…three hours. When I finally spoke to agent I was told I had to call another department. Couldn’t transfer but I had to call where the time on hold started all over. I will NEVER buy from this company and a snow shovel works better. Waste of money, time and gas. Terrible, terrible company. If you need a part…good luck!

My experience is like many of the others. My Cub Cadet is the worse. Had it for two years. The company does not want to send part to fix it. I’m tired. I am going to start a suing process with my lawyer if they don’t give me a refund.

I purchased a new Cub Cadet riding mower from Home Depot about 4 yeas ago. At about 100 hours the transmission went. Georgia Land Equipment in Cumming GA diagnosed the transmission. They told me parts would not be available for months and I ended up buying a bigger Cub Cadet from them as I was stuck. This came at considerable cost. The new mower is about 3 years old and it looks like the transmission is bad. I created case# ** about 2 months ago and contacted Howard Brothers in Alpharetta GA. After calling them weekly they are still overwhelmed and cannot give me service or diagnose. The dealer, Georgia Land Equipment advised me it is better to purchase from them as they are full service unlike the Box stores. I have contacted them to find out they dropped the Cub Cadet line due to numerous issues. I need help from someone in your Company that can help me get the defective transmission put into these units. Thank you in advance.

I bought a CubCadet XT1 LT42 lawn mower. Within a year, my battery died. The sales guy of an authorized dealer told me that this tractor comes with 3 years bumper to bumper warranty, so I decided not to read misleading small hard to read fonts terms and conditions. When I claimed the warranty, they said warranty for battery is just for a year. Had I knew this before purchase, I wouldn't have bought this unit. Disappointing. I paid $100 for battery replacement. Shameful.

Customer service for such a well known company is a total disgrace. Been on hold for over an hour just to speak to a human. Love my Cub Cadet lawn tractor and snow blower but unfortunately, I WILL NEVER BUY ANYTHING CUB CADET AGAIN.

Bought a Cub Cadet LTX 1042 about 5 years ago for $1,730. First thing went wrong bearing on mower deck failed. Cost $400 to repair. Next after mowing one day I parked it my garage. Next morning went in the garage and all the gasoline had drained out through the carburetor. $400 to repair. Same thing happened again. $700 for new carburetor, air filter etc. Now have $1500 in repairs. Mower is now sitting in garage, gas leaked out of carb again and all the oil leaked of engine!! I now hire a man to mow my lawn.

I bought a hauler and leaf collection system mid-September 2023 . I inventoried it before attempting to assemble the product. I have several Cub Cadet products, and they perform but it is now approaching over three weeks since I paid cash for this product and I do not have the parts to put the hauler together. Three different attempts to ship all the missing parts, and missing pieces still. Cadet says they cannot expedite shipping. The company and customer support have been drinking too much Kool-aid. I don't know any other way to put this other than to say a bunch of chuckleheads that think they are too big to fail. Buyer Beware!

ZT1 42E Mower: This purchase is comparable to a donkey rodeo. The dealer was awful!!! I bought it with the bagger. The bagger was not in stock so they had to order. Weeks later it came in and I took the mower to them because the salesperson Mitch said they would install it. They didn't. Got it home and realized it was the wrong one. They had to order the right one. This was after they questioned me as if I didn't know what I was talking about. Weeks later the right bagger came in. It was too late in the season to use it. I have .6 acres of grass to mow. A full charge will not mow it. It takes 140% charge to cut my yard. That means I can't mow it at one time. Runs only about 50 minutes. I found out thru reviews that the mowing time can be impacted because of the weight the bagger adds and weight of the grass as it get full. The dealer should have told me this and I would not have bought it.

I have several case numbers regarding a so-called labelled commercial PRO Z100 mower, whose transmission burned up with less than 10 hours of personal use, I own six acres and have no commercial business practice, LEVEL 2 Customer Service is a total joke, now the machine has burned up again, both transmissions are now bad, and LEVEL 2 is trying to say it is my fault because I am mowing 25* hill, yet they have not come to my residence to look at the terrain of the property, then they say the dealer told them this, the dealer says they are liars, as I have caught the LEVEL 2 CSR folks in several lies, including a "Deana", Delilah, Carrie, Brandi, and their manager.

Use reverse for 3 months. Slows down to no response. I attempted to use plumbing tube and air to move grass clippings. But grass clippings build up. I need to push mower in garage. 2nd year with this mower.

Through the Cub Cadet online store I bought an Ultima Hour Meter Kit, and the box arrived empty. After many attempts to contact their service center (Live Chat, email, phone) no one ever responded. Their customer service is the worst.

We used our Cub Cadet to mow the lawn one time and now it will not stay running. The store that sold it came and picked it up, but cannot get the part required to repair it for 6 weeks! They said the part is back-ordered through their authorized supplier for warranty repair, but we can go ahead and buy the part off Amazon if we wanted to fix it ourselves. What a bunch of **, we bought a new mower, used it once, and than it won't run and they suggest the only way to use it is fix it yourself. Stay away from Cub Cadet if you want a dependable mower you can use in the summer when your grass is growing. We understand thing break, but to not be able to supply a replacement ignition switch in less than 6 weeks is just not acceptable in our opinion.

I've had this mower new from the dealership and with only 40 hours not one but all 3 deck spindles are completely shot along with both of the pivot wheel bearing. And typical of everything now you have a warranty but they aren't covered. So the dealership wants you to pay almost $900 with tax to just buy them without being installed. None of these are made serviceable. Along with, without having a mechanical background and tools you won't even be able to rebuild them. Me being an equipment mechanic I was able to rebuild mine and make them serviceable but this just shows how cheap even a $10,000 mower is. I bought into the hype and reviews but I will not be buying another cub. Lastly, I posted this review on Cub Cadet. Within minutes it was removed for not meeting their guidelines. This fully explains why there is only good reviews for this mower

This is the worst mower I have ever owned. The ignition coil went bad twice and have only used 3 times. Also there is no choke or primer bulb on this MTD engine and is very hard to start. No one at Cub Cadet or Tractor Supply offers any solutions.

Sent me defective equipment list 400 dollars in taxes and never got a replacement and they had a terrible attitude. Never buying from that ** again. Don't bother bringing your money to this company. It's not worth the time, effort and money.

I have had a cub cadet 50-inch riding mower for 8 years. I mow 12 acres with it. I have abused this mower, and pushed it further than it should have went. Thank you for making a quality product that last.

I purchased a Cub Cadet ProZ 160s The S means it has a steering wheel instead of lap bars. Bought it brand new and as it is advertised it will mow over just about any hillside you would need it to. BUT it just will not mow the grass. From the start it would leave about a 2 to 3 inch strip of grass every where you mowed. It just would not cut the grass where the front wheels would run over it first. I took probably a hundred picture of this and after 5 different service shops and each shop saying the deck was not leveled correctly just one mowing after the previous shop leveled it and then replacing blades 3 times and raising the speed of the mower it stills leaves the same strip of grass.

I bought a CC30H riding lawn mower and the steering started slipping after 2 years of using this mower. I bought this mower from my friend, his father owned it and passed away 1 month after he purchased it so I did not get a warranty. When I went to the dealer they said that you need to buy a kit to fix the steering because it was a poor design. The kit was only $65 but that is besides the point. If you have a poor design then have a recall to fix the problem, stand behind your product. Any company that won’t stand behind their product will not get my business again. I wish a lawyer would look into this issue and go after them with a class action lawsuit.

Transmission failed just 2 months after 3 year mark. Year 1 had tires leaking air and blades failing after 10 hours of use. Year 2 had metal shield falling off. Year 3 I thought all was well until just now when the transmission no longer engaged. I have about 50 hours of use on it. Now have to find a repair shop.

The mower is great for me and my brother's company, we have been using it every day for almost 2 years now. The mower has had some problems as such we need to fire it up with starting fluid but all together as long as you keep it in good condition it will stay good for you. I would really suggest if you're using it as much as I am to keep the blades nice and sharp then it will do an amazing job. And the mower has gotten me good stripes and 10x better at striping lawns, the stripes are beautiful and it's super easy to use. Thanks Cub Cadet!!

I purchased a Cub Cadet lx 42" to find out its junk greaseless mandrels that make noise, wobbly front tires weak frame, can feel it twist when you go through a little dip and a throttle control that is put in the way of my knees which I hit a dozen plus times every time I use it, safety Hazzard. Will be selling this garbage and probably going to lose a couple thousand dollars on it. What a shame. Multi-million dollar company and must hire kids to design and build their cheap but yet expensive product and yes I tried getting ahold of them but of course, they don't answer the phone cause they already have my money.

Buyer beware, I will be giving a review on three companies involved in one transaction. These companies are Tractor Supply, TSC's extended warranty company - Asurion and lastly Cub Cadet. Little back story, I have a Cub Cadet that I bought at Tractor Supply that was made by Cub Cadet, the 1554 series. We live out in the country and I have had this for over 15 yrs and plowed snow, mowed 4 acres and used it in my garden. Naturally after 15 yrs and doing triple duty, it is ready to go over the lawn tractor rainbow bridge. So since I had a great experience with Tractor Supply and Cub Cadet in the past I decided to do it a second time.

2019 zt1-54 zero turn mower left hydrostat quit working carried to dealership. After 2 weeks not hearing anything, called, they said they would have to call Cub Cadet, find out what they wanted to do. Called back a week later they said Cub cadet said tear it down and look at it. Called back a week later they said Cub cadet hadn't decided yet. 3 weeks later I called back they said it's ready, went and picked it up. Head called a few times in the week prior but the service manager was never available till the day I picked it up. It was over a week before I could use it the first time because of rain, done fine. But the problem was it would quit pulling after about a half a tank of gas. Was 3 weeks later before I was able to run it long enough for it to get warm enough and hydrostatic quit pulling again. It only had about a month of warranty left when I carried it to dealership.

2 year old Cub Cadet battery dead.. Warranty says 3 years.. Called them and rep says it's not covered.. When I told him it says 3years he had no response... Wow.. He directed me to sales for purchase of new battery at my cost...

I can't say anything about the riding mower that I purchased because over a month later I still have not been able to use it. I bought a battery operated riding mower, it arrived without the charger. Called Cub Cadet, they placed an order for me. Called again a week later and was told that the part is on back order and I should receive sometime next month. I can see that the part is in stock with other retailers and that this Manufacturer who sold me the equipment could certainly purchase one of those and send to me but they will not. I asked to have it picked up and told customer service that it was not crated, order submitted. Freight Co called to schedule, I told them it was not crated, pick up scheduled. Truck arrived and refused to take the mower because it wasn't crated. DO NOT BUY DIRECT FROM CUB CADET, go to a retailer who you trust.

I purchased a Cub Cadet XT1 Enduro LT 42 riding mower in July of 2021. First time I used it, the deck belt broke. I was able to get a replacement from Cub Cadet but that one didn't last. I purchased a new one, but that one will work for a pass or two and then the belt comes off. This has happened so many times that I got fed up and asked Home Depot for a refund. They told me that I could do that and would pick up the mower and my purchase price would be returned to me in the form of Home Depot Gift card. I was given a telephone number to call to arrange the trucking company pick up.

I bought a Cub Cadet 3 stage snowblower. Use it maybe 10 times. Belt blew up. Brought it in for repair and was not covered under warranty. Paid the bill, I called MTD. They said belts only have a 30 day warranty and I was on the hook for it. Very disappointing. Will never buy MTD product again.

Purchased a Cub Cadet XT1 Enduro LT 50 in. Fabricated Deck 24 HP V-Twin Kohler 7000 Series Engine Hydrostatic Drive Gas Riding Lawn Tractor at Home Depot. I ordered it online and when it arrived 3 weeks later the entire plastic engine cover and control panel were crushed in. I had to refuse the delivery. I ordered another one and 3 more weeks later it arrived and outward it looked ok. As I unpackaged the tractor I again found the Plastic Engine cover broken in several places as well as the PTO control panel broken apart. Areas under the engine cover also broken. I called Cub Cadet hoping they would help me since this is my second tractor of theirs that was damaged upon arrival. I was told that the only way they could help me is if I actually paid for the repairs on the new tractor, they would not send me any parts and I would have to get the tractor to a place and pay to get it fixed.

I’ve only had my Cub Cadet for approximately 8 hrs and now it sits in the garage not able to be used. Come to find out these mowers are notorious for battery problems and electrical kinks. The battery only costs $1400.00! My opinion, stick with gas mowers or maybe another brand of electric mower because Cub Cadet does not have the electric mowers figured out by far!

I am over a month out from my order and I still haven’t received the part yet. Not only that, but there has been no communication from Cub Cadet about the order’s status. I have been having to push mow our 1 1/2 acre lot because I can’t use my riding lawn mower without this part. I can’t get the part any place but from Cub Cadet, so I am stuck until it comes in. There are no means of redress or assistance. Twice I have been in the queue to receive help, only to be cut off before receiving that help. On the third call, I finally reached a customer service agent only to be told it would be another month before the part was available.

Have it for over 5 years - never any issues. Just need to make sure to clean it after each use, and empty the gas tank before the winter so it does not stall in the spring. It has amazing power also. I can cut grass up to my knees no problem at all.

Worthless products. Don’t stand behind anything. Mower broke after not but two seasons. Drive for front wheel assist don’t work. Don’t mow any deeper grass. Boggs out and shuts off. Trimmer don’t start well or stay running. Runs tough sounds like it wants to die or blow up. Never again.

I bought the mower for over $2,000. Within one year the starter locked up. Call for warranty on it. Three year warranty. Nearest places over an hour away. Got to put in a trailer and bring it there. I already had that starter tested at the auto store. It's bad. Cub Cadet won't do anything. Warranty place that's over an hour away so they can't look at it for 2 months because I didn't buy it from them. Cub Cadet won't do anything. I bought it off Amazon and put it on. Good to go.

Outstanding, Cub Cadet is an very good mower, and I would recommend it to all my friends, at present time I always buy cub cadet, it works very well and I love the name they picked for this item. It does all my work so much easier.

I like the comfort of the seat, this is important, and the ease of drivability. It isn't a zero turn, but it cuts around my new trees easily. My yard is not flat and that doesn't stop my Cub, it cuts evenly not matter the slope. Clean-up and maintenance are both relatively easy. Much better than a push mower.

Well my dad used to MOW grass for the Cub Cadet Zero turn mower and to be honest it lasted a long time because they were old mowers and they are very easy to find parts for at Tractor Supply stores and stuff like that. They are durable. I really enjoy the ride as well.

I have a Cub Cadet Zero-Turn Radius Mower that I purchased from a previous owner. I used it for years on a very rough lawn with lots of exposed tree roots, etc. and consequently beat it up pretty well. It has performed admirably with very little service required. I still own the mower today and use it on a virtually perfect lawn with only a few rough spots next to the construction next door. I have been very happy with this mower.

I've had more trouble with my Cub Cadet mower than any other riding mower I've ever owned. I would never buy another Cub Cadet mower again. I go through belts like crazy. I'm thinking most of the problems are related to the hydrostatic transmission.

I am a overall satisfied customer with the Cub Cadet. It’s easy to start. Handling the control handles are smooth and easy. And I get a even cut every time. I live on an acre and have to mow in the summer once a week and sometimes twice. It takes no time at all to get the job done.

GREAT LAWN MACHINE, it's tough, really cuts neat and fun to use. Sorry I can't say enough about it. I love it, unfortunately mine finally gave out and I can't afford another. I can't work and I'm disabled. My poor wife has to cut the grass in front and side of the house with a push mower and she is 70 years old. We don't cut the backyard now. The lot is 1.07 acres.

I purchased a Cub Cadet 50 in cut riding mower last year. I love it. I just do not love tbe cost of blades for this mower. It cost almost $85.00 for blades. The original blades did last one season. The mower handles and maneuvers like a champ. I would recommend this mower for anyone with a very large yard. It is an awesome Mower!

My Cub Cadet was easy to maneuver and cut the grass evenly and best of all it mulched the clippings, so it was easy to clean up afterwards. I only have 69 hours on the mower and it has not failed to meet my needs. I bought the mower from the Home Depot and made interest free payments to make my purchase. The mower looks as good now as when I got it.

Purchased a Cub Cadet riding mower in 2013. Have had nothing but problems with it. Have had to put in more than $1000 in repairs and that's with people who don't charge a fortune for repairs. Why aren't machines made like they used to be? Our old mower was at least 20-25 years old when it finally bit the dust.

My Cub Cadet rider mower has been in the repair shop for over 3 months waiting for delivery of a spring from Cub Cadet. It can't be fixed until the repair shop gets the spring from Cub Cadet. I contacted Cub Cadet Customer Service and all they told me was they are working on finding new/other sources.

So we got a Cub Cadet rider mower 4 or 5 years ago maybe. We did call them about the problems we are having with it and they said to bring it to them. I have no way of getting it there. One one was able to help because I needed to bring it to them! I had John Deere rider mowers but thought I would give this a shot. NO. NEVER AGAIN! I will NEVER get this MOWER again. Save some Money and get a JOHN DEERE. This has been one problem after another. We have just about replaced everything but the engine still not working right. I'm just sick of place that take your money and leave you with crap. We have been having starting issues after we had it for one year! I have never had a problem EVER with my JOHN DEERE. So I guess I'm going to have to go buy a JOHN DEERE now. Just tired of wasting money. NEVER NEVER AGAIN. PLEASE don't WASTE YOUR MONEY!

There is a breaded cable that lifts the mower deck and positions it at the appropriate height for your yard. I have replace both of these beaded cables every other year for the past 15 years that I've owned the mower at a cost of $20 from the local Cub Cadet Service Center. The service center said that Cub has known about this issue since these mowers have landed in the showroom and CUB WILL DO NOTHING ABOUT A RECALL OR REDESIGN THE LIFTING DEVICE. Be advised that if you have one of the older mowers this will be a routine failure. I took the breaded cable to a machine shop and had them make an identical part out of steel which works great. Cub Cadet should have done this when they first learned of the problem, but as other have indicated, they claim no responsibility for design failures and broken parts.

Mower had 70 hours on it when Kawasaki 1000V engine started shooting fire out muffler and extreme blowby of oil out dipstick. Cub Cadet refuses to replace the engine. This is a $17,000 mower with 70 hours. Been in the shop all summer. Going back to John Deere.

I bought a Cub Cadet riding mower because I thought it was a quality mower and that the company would stand behind their product which they do not. I got it in August of 2020 and the second time used it this year the steering started skipping and wouldn't turn so I called the local dealer and was told they could pick it up from my house for 50.00 and another 50.00 to bring it back. So I got a friend to take it to them and after four days my wife called and they told her the steering shaft was bent from abuse and was not covered under the warranty and would be 150.00 to repair. So when called to see when it would be ready and they told me a factory rep looked at it and said the heavy duty part was going to free but we had to pay for the service 150.00 when I got it back there was a different part replaced so I'm not really sure what is going on but I do know I will never buy another cub cadet.

Purchased new Cub because it would mow 4" high. It has the mulching kit. It throws grass in my rock landscaping, rattles like it will fall apart, tears up the grass. Cannot turn as a zero turn for the previous reason. My old one could turn on a dime, mulch grass perfect. The new ZT1's tires push down grass and I have to overlap to get that mowed. Leaves grass all over the lawn and narrow strips un-mowed. I would love to have my money back and my old mower. I purchased it from A to Z Rental in Pekin, Illinois. I have complained but have not gotten much response. I will be going there this week. If he won't do anything, I will have to go after the company.

Last year (2020) purchased a new Cub Cadet zero turn mower. This year the throttle cable assembly failed. Was told that the service center would have the cable in 3 weeks (5/28). Told today it "might" arrive on 6/30, now looking at 7 weeks without a mower.

WE INVESTED OVER $4000. An electric ride on cub cadet. Had quirks, like a sticking pedal, had to be quick to avoid racing into a tree or over an embankment, were told use WD40. Did not work they adjusted it. It stopped working we did not have it more than a few hours, took a month to troubleshoot, and calling the company did nothing. Our dealer in Union Maine had to await a part to diagnose, then told us it was not covered by “best warranty in the business”, blamed mouse damage, brand new mower. They finally got it working (after loaning us their mower when lawn got out of hand, and the ticks). But it was not charging. Winter came, we had it under cover. The charger light did not come on. They came and got mower and charger. Charger is defective. They do not have another one as the new models are different and will not work on our mower. No idea when the company will send out a new charger. We are stuck.

I want to work for your company. A moron could design a better bagger than this. I've had it for the 2nd season and all the plastic clips have broken off. I've not hit anything. The bagger is next to useless. If that's what your quality control is about I want nothing to do with Cub Cadet. We paid $600 for it and it's not worth $100.

Updated on 04/19/2021: This is an update to a review posted on April 10. Today (Sunday) when I attempted to start my electric mower, I heard a loud pop and then a strong electrical smell. I quickly turned it off, and ran like hell away from the electric mower. I feared either a runaway fire or an explosion of the lithium iron battery pack. Thank God it did neither. The mower is less than a year old. Multiple problems have been registered with both the dealer and Cub Cadet corporate over the past 11-1/2 months, and all I ever received from the dealer was "everything checks out, no problems found". Draw your own conclusion.

Bought this turn lawn mower at Tractor Supply. We live in a rural area. They did not tell us in order to keep the manufacturer warranty we would have to figure out how to transport this item 45 miles away if something went wrong and of course it did 1 week after we bought it. Key switch went out. Manufacture company did nothing and did not let us know that they don't make that part number so I had to go on Amazon and find a replacement so hopefully it works. All I have to say is ask a lot of questions when you buy something as expensive as this mower was. Cub Cadet should do something but yes they will but you figure how to get it to a shop which will cost you to take it in and get it back to your home..not a happy camper customer. Just want people to know what to expect. I got more information from a shop than I did from cub cadet manufacturer.

Purchased the Cub Cadet XT1 lawn tractor from Home Depot on 05/03/2019 with a "2 yr MFG warranty" for $2026.36 after taxes. The warranty is a joke. Six months ago the Koehler engine wouldn't turn over. I quickly discovered it was not the battery. Not having a way to transport the unit to a repair shop I googled a possible fix and called a repair shop.. I was told the the problem was common for Kohler engines and I could take the top cover off the engine and manually crank the engine to get it past the spot it was stuck at. The problem got increasingly common and I got tired of having to crank the engine like a model T.

Jeers to really awful customer service at Cub Cadet. Had a snow thrower just over a year old and it already needs a carburettor and they will not cover it... They said it was bad gas, but it's poor design. Too bad... Another brand bites the dust... Avoid any new units if possible!

I bought a 3 stage snow blower from Cub Cadet in November to prepare for the snow season, and come the first snow of the season, I got my snow blower out and the augers stopped working after 2 seconds on hitting the snow, after multiple calls, and trying all the troubleshooting tips. The snow blower is still not working, and I cannot even get the dealer to come out for a whole week and cub cadet washed their hands off the whole transaction. Now I'm snowed in and trying to buy a proper snow blower to rescue my situation, while the brand new cub cadet worth $1,400 is sitting in my garage. This company, their products and their dealerships are a SCAM!!!!

3x snowblower quit after 1 season. When I moved to New Hampshire I brought with me a 27 year old snowblower that had carved a swath through nor-easters from Upstate NY to NJ. I mourned its passing, but I was optimistic about the new machine I was getting from Cub Cadet. Boy was I wrong. The millennial garbage they make nowadays can't even hold a candle to the power equipment of yore. After waiting a week to get the shear pins required everytime wet snow ices up the blades, I found out about cub cadet's legendary capacity for flooding when primed as instructed... Which left me hand shoveling my driveway again in the second snow storm of its second year of operation.

Customer Service is terrible! No certified repair shop where I'm located, they just brushed me off. Too bad we can't help you! Unbelievable. They were rude and simply didn't care. Nothing more to say...

I would not purchase any product from Cub Cadet. I had purchased this mower from Tractor Supply. The transmission went with 140 hours and Cub Cadet was very difficult to contact (no email, chats on their website disconnect you, wait times were hours on their phone number). Yes it was out of warranty but for a $2,900 machine with such low hours the transmission should never go. They had NO interest in keeping me or for that matter anyone as a customer. Poor product and even poorer customer service. Never again!

My wife and I bought a new Cub Cadet XT1, LT42" in March to mow our own lawn with instead of paying someone else to do it for us. The first few months it would sputter and die showing low battery. So I bought a battery charger for it and charged it up..so I thought. Finally got fed up with it stalling and not being able to start it sometimes for days. I called the extended warranty number In July, and was referred to a "licensed" Cub Cadet repair shop near us. It sat at their shop for three weeks while they tried to figure out the problem.

Have not had any issues with this mower. I recommend it highly. I use this mower 2 times a week and it has performed great. I like the deck cleaner that is built in on this mower. Cub Cadet can be very proud of this mower.

Just like I said bad management. Well I was on the phone for over a hour. I don't know what more can be said about a organization this big and have such a mismanagement customer service. I will never buy anything else from Cub Cadet.

This is a zero-turn mower with a 46'' cut. plenty of horsepower. Handles twice as easy as a regular riding mower. I have lots of trees and by the time I finished mowing with my old mower I was worn out and not done sometimes at the end of the day. Cuts my mowing time almost in half!

The Cub Cadet has been great. I mow an approximate 1/2 acre lot. The handling is great. The ease of use is really good. The cut is very good. Starting and stopping and the many safety features are great.

The Cub Cadet is easy to use, comfortable, and easy to maintain. It does a fabulous job cutting the grass. We especially like that it is 100% American made. It's big enough to do the job, but small enough to fit into the garage. The lawn has never looked better, and in about 1/4 of the time it used to take mowing with a push mower.

It's been a work horse with no problems after 2 full years of use. It's a 54-in fabricated deck it covers a lot of area quickly. The fabricated deck is heavy and well built. It starts every time and runs very well. I have two acres one of which is pretty rough and it handles it well. One thing I really like about this mower over other mowers I've had is the deck. It has a range from low to really high, over four inches high. It cuts smooth and even. As for the engine I've never had it lug down in any high grass. At this point in time I'm really happy with this mower.

First of all, they use a chat bot that is the most frustrating and incompetent thing in the world. The website lists several parts for the same model, one of which is incorrect but no person can tell you why. Because they work from home and they have no knowledge of the product they are asked about. Unfortunately the chat bot is better than Vanessa or her supervisor Phil who do not give a crap about customer service. Vanessa would not connect to a supervisor, instead she transferred to another customer service rep, 3 hours later a supervisor has not called and had to call again in order to finally get a call back which was nothing but the same arrogance as Vanessa. No wonder the people he is supposed to supervise have an attitude when he himself has very poor customer service attitude.

I have owned three Cub Cadet lawn tractors and have found them all to be reliable and up for the task. I mow approximately one full acre of lawn. My current model has the Kawasaki engine and it runs exceptionally well. It seems the turning radius has been reduced on this model also.

Great, fast, economical machine, does a great job in no time, My lawn comes out perfect & manicured, No troubles with the Cub Cadet machine, I highly recommend to all, priced right, easy to handle, Cuts the lawn picture perfect, no issues with the Cub Cadet Lawn Mower, love it!

I brought a Cub Cadet off of their online site and chose the pickup at dealer option. The dealer I chose was one of the only ones that I could pick it up in 1 day. I reached out to the dealer prior to completing my purchase to ensure they had my model on hand, and again after completing my transaction to ask how the process works. A gentleman explained that he never done this type of transaction but he believed that the lady that works the financial side does. I called back the next day and was told that they see the transaction and was waiting from something from Cub Cadet to show everything was good. No problem, so couldn't get it that day. I called back to the dealer on the day that it was supposed to be ready for pick up (according to the email from Cub Cadet). The gentleman told me that the lady hadn't let him know if authorization had been sent to them and she was on lunch break, but he would call back when she returned, that was about noon.

Frame Design Flaw. Steel is not thick enough on the front frame assembly. 3 months old and it cracked completely in half and broke all the welds. 30 days have gone by without answers from Cub Cadet regarding warranty. I understand things break down but there but not like this on a machine with only 90 hours.

Cub Cadet blade spindles are sealed preventing lubrication. Catastrophic failure is eminent by design. A very poorly engineered product. ALL cutting decks require seasonal lubrication for smooth operation and reliable dependability. Our government should really start regulating manufacturers products in order to protect consumers from this kind of "junk". To Cub Cadet engineers: Really? I mean come on. This is negligence at its worst regarding engineered quality. People deserve better for their hard earned money. This "ain't" right!

I own a 3 year old ProZ 500 professional series mower used for our residential property. We have had the mower professionally serviced every year at a certified Cub Cadet dealership and have less than 250 hours on the machine. We take impeccable care of our mower and expected to get a quality product built to last. That's not what we got. Every year we have had issues with fuses needing to be replaced, a minor thing but still a nuisance. This year, we had it serviced and after mowing one time the next time the left lever went out. Per the service center the transmission hydraulic pump is bad which they said "should never happen". We are 2 months outside of the warranty and service said we should call to try and have it covered because it is such a major part and should not fail.

I ordered parts for my ST-100 string mower and after several weeks I was contacted by someone who told me that he received my order by mistake but he called and let the company know what had happened. I waited a couple of weeks to see if the company would fix the problem on their own. No surprise, the did not. Customer service is only available Mon-Fri 8:30 to 5:00. I’m in Washington state so with the time difference that means that they close by 3:00. I started calling them at 10:50 am and waited on hold for an hour before I was disconnected.

Came brand new with front fender broken and a bent blade. It had scuff marks all over it. I was able to buff out most of that. But how am I supposed to cut grass with a blade bent over an inch. The busted plastic is also very aggravating.

Placed an order on 6/5 by phone, paid at that time. Did not get a receipt or confirmation but CC was billed. Contacted on 6/11, after 2 hour hold, for tracking info, it was not shipped yet and I was billed a second time on this date. After another 2 1/2 hour hold I got someone on the phone that said "it was delivered today and left at your door by USPS". This was a fabrication, as I know it was not. I was outside in my garden all day including the time of said delivery. He stated he was "going to confirm my information" and put me on hold AGAIN. I held for another 30 minutes then I get an automated voice ask me to "rate this customer service call" so essentially he hung up on me.

I ordered a lawnmower from Cub Cadet and a few days later received a suspected spam email from a Philip F. that said “YOUR ORDER FOR ** HAS BEEN CANCELLED DUE TO LACK OF INVENTORY. PLEASE CALL 800-269-6215 WITH ANY QUESTIONS ref:**.” When I googled the phone # it was for MTD Products who owns several brands including Cub Cadet. I could never get through on that number, and when I tried their chat, I was disconnected after a while. I eventually got a reply from contacting them on Facebook and they confirmed that my order had been canceled. Why would Cub Cadet advertise a particular lawn mower on their site and give me a confirmation if they didn’t have that item available?

Bought a riding mower, 4/24/19. Kohler engine. It has about 18 hours on it, and a full tank of gas leaked out of the carb all over the garage floor. You can NOT get a real person anywhere, tried the online chat, it doesn't work, no link opens. Tried typing in my zip code, it gave me a result in Texas (3 times). I live in Pennsylvania. I'm an older woman, no truck. I can't even take this anywhere. What good is a 3 year warranty when there's no one to contact? I will never buy another Cub Cadet, and will not shop at Tractor Supply again, either.

I purchased this mower on 05/01/2020 and it was delivered on 05/06/2020. I have been trying to reach CubCadet for over a day now, to return this mower. This is a very rough riding mower, my husband's back hurts today after mowing our yard. I cannot get anyone to answer the phone. Any help would be beneficial.

Bought a brand new zero turn in May 2019. Used it one season and stored it in the shed for one month. In April 2020 it started running rough after cutting the yard a few times so took it in for repair. They claim it’s bad gas and motor needs rebuilt, this company is horrible and the lawnmower never had any gas sitting without additive in it. I cannot believe such a big company does not stand behind their mowers. Will never buy another piece of their equipment and what is the point of a warranty if they will throw blame everywhere but themselves on a brand new machine.

When I placed this order, I was told a certain number of days, we had to call 3xs and stay on hold for over 4 hours total to finally be transferred to someone that could help us with our delivery. (That should have been my first sign.) After receiving the piece, my husband realized he had ordered the wrong one. That you couldn't use attachments with it. So I looked the company back up and it clearly states you have 14 days to return new or lightly used equipment, keep in mind we didn't use, but we did put gas in it.

I have been mowing 2+ acres with a 2006 LT1550 for years, replaced the belt twice and steering bushing twice, nothing else other than regular maintenance and it still runs great. This past weekend I upgraded to the ZT2 54. We have no grass to cut yet, but the neighbors flower bed is tempting....can't wait to try it.