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About Cub Cadet
Cub Cadet engineers, designs and builds outdoor power equipment using high-quality components sourced locally and globally. Through a dedicated and extensive network of dealers and retailers, Cub Cadet delivers a full line of high-performance power equipment and services that cover all aspects of grounds care for professionals and homeowners. Its products include four-wheel-steer zero-turn riders, lap-bar zero-turn riders, utility vehicles, lawn and garden tractors, specialty turf products, battery- and gasoline-powered handheld and chore products, snow blowers and more. Based in Valley City, Ohio, Cub Cadet is recognized worldwide for its legacy in engineering excellence and its dedication to designing for the people who depend on the company's equipment.
Cub Cadet Reviews
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2019 zt1-54 zero turn mower left hydrostat quit working carried to dealership. After 2 weeks not hearing anything, called, they said they would have to call Cub Cadet, find out what they wanted to do. Called back a week later they said Cub cadet said tear it down and look at it. Called back a week later they said Cub cadet hadn't decided yet. 3 weeks later I called back they said it's ready, went and picked it up. Head called a few times in the week prior but the service manager was never available till the day I picked it up. It was over a week before I could use it the first time because of rain, done fine. But the problem was it would quit pulling after about a half a tank of gas. Was 3 weeks later before I was able to run it long enough for it to get warm enough and hydrostatic quit pulling again. It only had about a month of warranty left when I carried it to dealership.
Needless to say they kept it to warranty was over. Have tried repeatedly to contact Cub cadet set on hold for 2 to 3 hours each time no answer. Contact the dealership they said it was out of warranty, would cost me close to $900. Cub cadet only has one phone number for anything related to Cub cadet. I have been a loyal Cub cadet owner for years. I have a 25-year-old Murray GT that still runs and cuts grass like it should. Have a 3-year-old Cub cadet that's a boat anchor. It's ridiculous the cost of the hydrostat is a third of the price of the mower. Will never buy another Cub cadet anything or anything affiliated with them including any of the affiliated dealers.
2 year old Cub Cadet battery dead.. Warranty says 3 years.. Called them and rep says it's not covered.. When I told him it says 3years he had no response... Wow.. He directed me to sales for purchase of new battery at my cost...
I can't say anything about the riding mower that I purchased because over a month later I still have not been able to use it. I bought a battery operated riding mower, it arrived without the charger. Called Cub Cadet, they placed an order for me. Called again a week later and was told that the part is on back order and I should receive sometime next month. I can see that the part is in stock with other retailers and that this Manufacturer who sold me the equipment could certainly purchase one of those and send to me but they will not. I asked to have it picked up and told customer service that it was not crated, order submitted. Freight Co called to schedule, I told them it was not crated, pick up scheduled. Truck arrived and refused to take the mower because it wasn't crated. DO NOT BUY DIRECT FROM CUB CADET, go to a retailer who you trust.
I purchased a Cub Cadet XT1 Enduro LT 42 riding mower in July of 2021. First time I used it, the deck belt broke. I was able to get a replacement from Cub Cadet but that one didn't last. I purchased a new one, but that one will work for a pass or two and then the belt comes off. This has happened so many times that I got fed up and asked Home Depot for a refund. They told me that I could do that and would pick up the mower and my purchase price would be returned to me in the form of Home Depot Gift card. I was given a telephone number to call to arrange the trucking company pick up.
After awhile I asked what the situation was, and I was given a routing number from the trucking company. I again contacted them and was told the pickup was cancelled by Home Depot. Still going back and forth. In the meantime I had to take money from savings to buy another mower. Cub Cadet blew me off because they have no local dealer/repair shop anywhere near me. I don't have a means to transport the mower anyway. Cub Cadet knowingly sells this mower with belt problems, among other things. So, I have an almost brand new mower just sitting because I can't use it.
I bought a Cub Cadet 3 stage snowblower. Use it maybe 10 times. Belt blew up. Brought it in for repair and was not covered under warranty. Paid the bill, I called MTD. They said belts only have a 30 day warranty and I was on the hook for it. Very disappointing. Will never buy MTD product again.
Purchased a Cub Cadet XT1 Enduro LT 50 in. Fabricated Deck 24 HP V-Twin Kohler 7000 Series Engine Hydrostatic Drive Gas Riding Lawn Tractor at Home Depot. I ordered it online and when it arrived 3 weeks later the entire plastic engine cover and control panel were crushed in. I had to refuse the delivery. I ordered another one and 3 more weeks later it arrived and outward it looked ok. As I unpackaged the tractor I again found the Plastic Engine cover broken in several places as well as the PTO control panel broken apart. Areas under the engine cover also broken. I called Cub Cadet hoping they would help me since this is my second tractor of theirs that was damaged upon arrival. I was told that the only way they could help me is if I actually paid for the repairs on the new tractor, they would not send me any parts and I would have to get the tractor to a place and pay to get it fixed.
The way they create these tractors is horrible. They are completely open on on top and the sides. They seem to mostly rely on plastic wrap for protection. The worst part I found was the cheaply designed plastic engine cover. It is so thin I cannot imagine this thing lasting more than a season without breaking from the vibration. I have again returned this Tractor to Home Depot and I will never again purchase a Cub Cadet product. Which is a shame since I purchased a snow blower years ago and that is a quality piece and have never had a problem with it. When I called Customer Service the guy I spoke to was so unhelpful and was acting like I had no business calling them. This is a horrible way to treat a customer and really left me with a bad feeling about Cub Cadet as a company.
I’ve only had my Cub Cadet for approximately 8 hrs and now it sits in the garage not able to be used. Come to find out these mowers are notorious for battery problems and electrical kinks. The battery only costs $1400.00! My opinion, stick with gas mowers or maybe another brand of electric mower because Cub Cadet does not have the electric mowers figured out by far!
I am over a month out from my order and I still haven’t received the part yet. Not only that, but there has been no communication from Cub Cadet about the order’s status. I have been having to push mow our 1 1/2 acre lot because I can’t use my riding lawn mower without this part. I can’t get the part any place but from Cub Cadet, so I am stuck until it comes in. There are no means of redress or assistance. Twice I have been in the queue to receive help, only to be cut off before receiving that help. On the third call, I finally reached a customer service agent only to be told it would be another month before the part was available.
Have it for over 5 years - never any issues. Just need to make sure to clean it after each use, and empty the gas tank before the winter so it does not stall in the spring. It has amazing power also. I can cut grass up to my knees no problem at all.
Worthless products. Don’t stand behind anything. Mower broke after not but two seasons. Drive for front wheel assist don’t work. Don’t mow any deeper grass. Boggs out and shuts off. Trimmer don’t start well or stay running. Runs tough sounds like it wants to die or blow up. Never again.
I bought the mower for over $2,000. Within one year the starter locked up. Call for warranty on it. Three year warranty. Nearest places over an hour away. Got to put in a trailer and bring it there. I already had that starter tested at the auto store. It's bad. Cub Cadet won't do anything. Warranty place that's over an hour away so they can't look at it for 2 months because I didn't buy it from them. Cub Cadet won't do anything. I bought it off Amazon and put it on. Good to go.
Outstanding, Cub Cadet is an very good mower, and I would recommend it to all my friends, at present time I always buy cub cadet, it works very well and I love the name they picked for this item. It does all my work so much easier.
I like the comfort of the seat, this is important, and the ease of drivability. It isn't a zero turn, but it cuts around my new trees easily. My yard is not flat and that doesn't stop my Cub, it cuts evenly not matter the slope. Clean-up and maintenance are both relatively easy. Much better than a push mower.
Well my dad used to MOW grass for the Cub Cadet Zero turn mower and to be honest it lasted a long time because they were old mowers and they are very easy to find parts for at Tractor Supply stores and stuff like that. They are durable. I really enjoy the ride as well.
I have a Cub Cadet Zero-Turn Radius Mower that I purchased from a previous owner. I used it for years on a very rough lawn with lots of exposed tree roots, etc. and consequently beat it up pretty well. It has performed admirably with very little service required. I still own the mower today and use it on a virtually perfect lawn with only a few rough spots next to the construction next door. I have been very happy with this mower.
I've had more trouble with my Cub Cadet mower than any other riding mower I've ever owned. I would never buy another Cub Cadet mower again. I go through belts like crazy. I'm thinking most of the problems are related to the hydrostatic transmission.
I am a overall satisfied customer with the Cub Cadet. It’s easy to start. Handling the control handles are smooth and easy. And I get a even cut every time. I live on an acre and have to mow in the summer once a week and sometimes twice. It takes no time at all to get the job done.
GREAT LAWN MACHINE, it's tough, really cuts neat and fun to use. Sorry I can't say enough about it. I love it, unfortunately mine finally gave out and I can't afford another. I can't work and I'm disabled. My poor wife has to cut the grass in front and side of the house with a push mower and she is 70 years old. We don't cut the backyard now. The lot is 1.07 acres.
I purchased a Cub Cadet 50 in cut riding mower last year. I love it. I just do not love tbe cost of blades for this mower. It cost almost $85.00 for blades. The original blades did last one season. The mower handles and maneuvers like a champ. I would recommend this mower for anyone with a very large yard. It is an awesome Mower!
My Cub Cadet was easy to maneuver and cut the grass evenly and best of all it mulched the clippings, so it was easy to clean up afterwards. I only have 69 hours on the mower and it has not failed to meet my needs. I bought the mower from the Home Depot and made interest free payments to make my purchase. The mower looks as good now as when I got it.
Purchased a Cub Cadet riding mower in 2013. Have had nothing but problems with it. Have had to put in more than $1000 in repairs and that's with people who don't charge a fortune for repairs. Why aren't machines made like they used to be? Our old mower was at least 20-25 years old when it finally bit the dust.
My Cub Cadet rider mower has been in the repair shop for over 3 months waiting for delivery of a spring from Cub Cadet. It can't be fixed until the repair shop gets the spring from Cub Cadet. I contacted Cub Cadet Customer Service and all they told me was they are working on finding new/other sources.
So we got a Cub Cadet rider mower 4 or 5 years ago maybe. We did call them about the problems we are having with it and they said to bring it to them. I have no way of getting it there. One one was able to help because I needed to bring it to them! I had John Deere rider mowers but thought I would give this a shot. NO. NEVER AGAIN! I will NEVER get this MOWER again. Save some Money and get a JOHN DEERE. This has been one problem after another. We have just about replaced everything but the engine still not working right. I'm just sick of place that take your money and leave you with crap. We have been having starting issues after we had it for one year! I have never had a problem EVER with my JOHN DEERE. So I guess I'm going to have to go buy a JOHN DEERE now. Just tired of wasting money. NEVER NEVER AGAIN. PLEASE don't WASTE YOUR MONEY!
There is a breaded cable that lifts the mower deck and positions it at the appropriate height for your yard. I have replace both of these beaded cables every other year for the past 15 years that I've owned the mower at a cost of $20 from the local Cub Cadet Service Center. The service center said that Cub has known about this issue since these mowers have landed in the showroom and CUB WILL DO NOTHING ABOUT A RECALL OR REDESIGN THE LIFTING DEVICE. Be advised that if you have one of the older mowers this will be a routine failure. I took the breaded cable to a machine shop and had them make an identical part out of steel which works great. Cub Cadet should have done this when they first learned of the problem, but as other have indicated, they claim no responsibility for design failures and broken parts.
Mower had 70 hours on it when Kawasaki 1000V engine started shooting fire out muffler and extreme blowby of oil out dipstick. Cub Cadet refuses to replace the engine. This is a $17,000 mower with 70 hours. Been in the shop all summer. Going back to John Deere.
I bought a Cub Cadet riding mower because I thought it was a quality mower and that the company would stand behind their product which they do not. I got it in August of 2020 and the second time used it this year the steering started skipping and wouldn't turn so I called the local dealer and was told they could pick it up from my house for 50.00 and another 50.00 to bring it back. So I got a friend to take it to them and after four days my wife called and they told her the steering shaft was bent from abuse and was not covered under the warranty and would be 150.00 to repair. So when called to see when it would be ready and they told me a factory rep looked at it and said the heavy duty part was going to free but we had to pay for the service 150.00 when I got it back there was a different part replaced so I'm not really sure what is going on but I do know I will never buy another cub cadet.
Purchased new Cub because it would mow 4" high. It has the mulching kit. It throws grass in my rock landscaping, rattles like it will fall apart, tears up the grass. Cannot turn as a zero turn for the previous reason. My old one could turn on a dime, mulch grass perfect. The new ZT1's tires push down grass and I have to overlap to get that mowed. Leaves grass all over the lawn and narrow strips un-mowed. I would love to have my money back and my old mower. I purchased it from A to Z Rental in Pekin, Illinois. I have complained but have not gotten much response. I will be going there this week. If he won't do anything, I will have to go after the company.
Last year (2020) purchased a new Cub Cadet zero turn mower. This year the throttle cable assembly failed. Was told that the service center would have the cable in 3 weeks (5/28). Told today it "might" arrive on 6/30, now looking at 7 weeks without a mower.
WE INVESTED OVER $4000. An electric ride on cub cadet. Had quirks, like a sticking pedal, had to be quick to avoid racing into a tree or over an embankment, were told use WD40. Did not work they adjusted it. It stopped working we did not have it more than a few hours, took a month to troubleshoot, and calling the company did nothing. Our dealer in Union Maine had to await a part to diagnose, then told us it was not covered by “best warranty in the business”, blamed mouse damage, brand new mower. They finally got it working (after loaning us their mower when lawn got out of hand, and the ticks). But it was not charging. Winter came, we had it under cover. The charger light did not come on. They came and got mower and charger. Charger is defective. They do not have another one as the new models are different and will not work on our mower. No idea when the company will send out a new charger. We are stuck.
Last year we pleaded, and ultimately were upset with the apathy of cub cadet and the local dealer we bought it from, they refused to refund us for this expensive mower which we have now used under ten hours. We tried going through AG office. We are stuck. This is one of the worst investments we have ever made. There are design flaws. It is overpriced. Will never buy a new cub cadet, or any product from Union farm equipment again, really sad to say.
I want to work for your company. A moron could design a better bagger than this. I've had it for the 2nd season and all the plastic clips have broken off. I've not hit anything. The bagger is next to useless. If that's what your quality control is about I want nothing to do with Cub Cadet. We paid $600 for it and it's not worth $100.
Cub Cadet Company Information
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- Cub Cadet
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- United States
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