About Cub Cadet
Cub Cadet engineers, designs and builds outdoor power equipment using high-quality components sourced locally and globally. Through a dedicated and extensive network of dealers and retailers, Cub Cadet delivers a full line of high-performance power equipment and services that cover all aspects of grounds care for professionals and homeowners. Its products include four-wheel-steer zero-turn riders, lap-bar zero-turn riders, utility vehicles, lawn and garden tractors, specialty turf products, battery- and gasoline-powered handheld and chore products, snow blowers and more. Based in Valley City, Ohio, Cub Cadet is recognized worldwide for its legacy in engineering excellence and its dedication to designing for the people who depend on the company's equipment.
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Outstanding, Cub Cadet is an very good mower, and I would recommend it to all my friends, at present time I always buy cub cadet, it works very well and I love the name they picked for this item. It does all my work so much easier.
I like the comfort of the seat, this is important, and the ease of drivability. It isn't a zero turn, but it cuts around my new trees easily. My yard is not flat and that doesn't stop my Cub, it cuts evenly not matter the slope. Clean-up and maintenance are both relatively easy. Much better than a push mower.
Well my dad used to MOW grass for the Cub Cadet Zero turn mower and to be honest it lasted a long time because they were old mowers and they are very easy to find parts for at Tractor Supply stores and stuff like that. They are durable. I really enjoy the ride as well.
I have a Cub Cadet Zero-Turn Radius Mower that I purchased from a previous owner. I used it for years on a very rough lawn with lots of exposed tree roots, etc. and consequently beat it up pretty well. It has performed admirably with very little service required. I still own the mower today and use it on a virtually perfect lawn with only a few rough spots next to the construction next door. I have been very happy with this mower.
I've had more trouble with my Cub Cadet mower than any other riding mower I've ever owned. I would never buy another Cub Cadet mower again. I go through belts like crazy. I'm thinking most of the problems are related to the hydrostatic transmission.
I am a overall satisfied customer with the Cub Cadet. It’s easy to start. Handling the control handles are smooth and easy. And I get a even cut every time. I live on an acre and have to mow in the summer once a week and sometimes twice. It takes no time at all to get the job done.
GREAT LAWN MACHINE, it's tough, really cuts neat and fun to use. Sorry I can't say enough about it. I love it, unfortunately mine finally gave out and I can't afford another. I can't work and I'm disabled. My poor wife has to cut the grass in front and side of the house with a push mower and she is 70 years old. We don't cut the backyard now. The lot is 1.07 acres.
I purchased a Cub Cadet 50 in cut riding mower last year. I love it. I just do not love tbe cost of blades for this mower. It cost almost $85.00 for blades. The original blades did last one season. The mower handles and maneuvers like a champ. I would recommend this mower for anyone with a very large yard. It is an awesome Mower!
My Cub Cadet was easy to maneuver and cut the grass evenly and best of all it mulched the clippings, so it was easy to clean up afterwards. I only have 69 hours on the mower and it has not failed to meet my needs. I bought the mower from the Home Depot and made interest free payments to make my purchase. The mower looks as good now as when I got it.
Purchased a Cub Cadet riding mower in 2013. Have had nothing but problems with it. Have had to put in more than $1000 in repairs and that's with people who don't charge a fortune for repairs. Why aren't machines made like they used to be? Our old mower was at least 20-25 years old when it finally bit the dust.
My Cub Cadet rider mower has been in the repair shop for over 3 months waiting for delivery of a spring from Cub Cadet. It can't be fixed until the repair shop gets the spring from Cub Cadet. I contacted Cub Cadet Customer Service and all they told me was they are working on finding new/other sources.
So we got a Cub Cadet rider mower 4 or 5 years ago maybe. We did call them about the problems we are having with it and they said to bring it to them. I have no way of getting it there. One one was able to help because I needed to bring it to them! I had John Deere rider mowers but thought I would give this a shot. NO. NEVER AGAIN! I will NEVER get this MOWER again. Save some Money and get a JOHN DEERE. This has been one problem after another. We have just about replaced everything but the engine still not working right. I'm just sick of place that take your money and leave you with crap. We have been having starting issues after we had it for one year! I have never had a problem EVER with my JOHN DEERE. So I guess I'm going to have to go buy a JOHN DEERE now. Just tired of wasting money. NEVER NEVER AGAIN. PLEASE don't WASTE YOUR MONEY!
There is a breaded cable that lifts the mower deck and positions it at the appropriate height for your yard. I have replace both of these beaded cables every other year for the past 15 years that I've owned the mower at a cost of $20 from the local Cub Cadet Service Center. The service center said that Cub has known about this issue since these mowers have landed in the showroom and CUB WILL DO NOTHING ABOUT A RECALL OR REDESIGN THE LIFTING DEVICE. Be advised that if you have one of the older mowers this will be a routine failure. I took the breaded cable to a machine shop and had them make an identical part out of steel which works great. Cub Cadet should have done this when they first learned of the problem, but as other have indicated, they claim no responsibility for design failures and broken parts.
Mower had 70 hours on it when Kawasaki 1000V engine started shooting fire out muffler and extreme blowby of oil out dipstick. Cub Cadet refuses to replace the engine. This is a $17,000 mower with 70 hours. Been in the shop all summer. Going back to John Deere.
I bought a Cub Cadet riding mower because I thought it was a quality mower and that the company would stand behind their product which they do not. I got it in August of 2020 and the second time used it this year the steering started skipping and wouldn't turn so I called the local dealer and was told they could pick it up from my house for 50.00 and another 50.00 to bring it back. So I got a friend to take it to them and after four days my wife called and they told her the steering shaft was bent from abuse and was not covered under the warranty and would be 150.00 to repair. So when called to see when it would be ready and they told me a factory rep looked at it and said the heavy duty part was going to free but we had to pay for the service 150.00 when I got it back there was a different part replaced so I'm not really sure what is going on but I do know I will never buy another cub cadet.
Purchased new Cub because it would mow 4" high. It has the mulching kit. It throws grass in my rock landscaping, rattles like it will fall apart, tears up the grass. Cannot turn as a zero turn for the previous reason. My old one could turn on a dime, mulch grass perfect. The new ZT1's tires push down grass and I have to overlap to get that mowed. Leaves grass all over the lawn and narrow strips un-mowed. I would love to have my money back and my old mower. I purchased it from A to Z Rental in Pekin, Illinois. I have complained but have not gotten much response. I will be going there this week. If he won't do anything, I will have to go after the company.
Last year (2020) purchased a new Cub Cadet zero turn mower. This year the throttle cable assembly failed. Was told that the service center would have the cable in 3 weeks (5/28). Told today it "might" arrive on 6/30, now looking at 7 weeks without a mower.
WE INVESTED OVER $4000. An electric ride on cub cadet. Had quirks, like a sticking pedal, had to be quick to avoid racing into a tree or over an embankment, were told use WD40. Did not work they adjusted it. It stopped working we did not have it more than a few hours, took a month to troubleshoot, and calling the company did nothing. Our dealer in Union Maine had to await a part to diagnose, then told us it was not covered by “best warranty in the business”, blamed mouse damage, brand new mower. They finally got it working (after loaning us their mower when lawn got out of hand, and the ticks). But it was not charging. Winter came, we had it under cover. The charger light did not come on. They came and got mower and charger. Charger is defective. They do not have another one as the new models are different and will not work on our mower. No idea when the company will send out a new charger. We are stuck.
Last year we pleaded, and ultimately were upset with the apathy of cub cadet and the local dealer we bought it from, they refused to refund us for this expensive mower which we have now used under ten hours. We tried going through AG office. We are stuck. This is one of the worst investments we have ever made. There are design flaws. It is overpriced. Will never buy a new cub cadet, or any product from Union farm equipment again, really sad to say.
I want to work for your company. A moron could design a better bagger than this. I've had it for the 2nd season and all the plastic clips have broken off. I've not hit anything. The bagger is next to useless. If that's what your quality control is about I want nothing to do with Cub Cadet. We paid $600 for it and it's not worth $100.
Updated on 04/19/2021: This is an update to a review posted on April 10. Today (Sunday) when I attempted to start my electric mower, I heard a loud pop and then a strong electrical smell. I quickly turned it off, and ran like hell away from the electric mower. I feared either a runaway fire or an explosion of the lithium iron battery pack. Thank God it did neither. The mower is less than a year old. Multiple problems have been registered with both the dealer and Cub Cadet corporate over the past 11-1/2 months, and all I ever received from the dealer was "everything checks out, no problems found". Draw your own conclusion.
Original Review: I have owned a Cub Cadet CC 30e for 11-1/2 months. I have experienced repeated electrical problems in this period of time. Mower just going dead after mowing for 5-15 minutes (multiple times), unable to restart the mower for 15-20 minutes after it goes dead (multiple times), unable to turn on the mower deck (multiple times), and unable to charge the mower most recently - the LCD display would not display a charge status (display blank) and then the mower charge LED indicators which show the level of charge completely shut off. Of course, the Cub Cadet dealer always says "can't reproduce the problem, gee we just don't have problems with this electric mower".
I am extremely frustrated and upset with both the dealer and Cub Cadet. Filing a case with Cub Cadet corporate support to report these issues was completely worthless! And the final straw, the dealer has had my mower for three days, and they just told me on Friday "we can't get the mower back to you until Tuesday of next week" - leaving me without a mower for almost a week. Neither Cub Cadet or their dealers stand behind their products, no matter what they may say. My recommendation - absolutely do not even consider buying any Cub Cadet product.
Bought this turn lawn mower at Tractor Supply. We live in a rural area. They did not tell us in order to keep the manufacturer warranty we would have to figure out how to transport this item 45 miles away if something went wrong and of course it did 1 week after we bought it. Key switch went out. Manufacture company did nothing and did not let us know that they don't make that part number so I had to go on Amazon and find a replacement so hopefully it works. All I have to say is ask a lot of questions when you buy something as expensive as this mower was. Cub Cadet should do something but yes they will but you figure how to get it to a shop which will cost you to take it in and get it back to your home..not a happy camper customer. Just want people to know what to expect. I got more information from a shop than I did from cub cadet manufacturer.
Purchased the Cub Cadet XT1 lawn tractor from Home Depot on 05/03/2019 with a "2 yr MFG warranty" for $2026.36 after taxes. The warranty is a joke. Six months ago the Koehler engine wouldn't turn over. I quickly discovered it was not the battery. Not having a way to transport the unit to a repair shop I googled a possible fix and called a repair shop.. I was told the the problem was common for Kohler engines and I could take the top cover off the engine and manually crank the engine to get it past the spot it was stuck at. The problem got increasingly common and I got tired of having to crank the engine like a model T.
I rented a trailer for $35.00 and took the unit to a local repair shop that covers Koehler warranties. After 2 weeks at the shop I got a call from the repair shop. Was told the valves needed to be adjusted but according to the repair man and Koehler service manager the work was not covered under the pathetic 2 yr MFG warranty. Even though it is still under warranty I have to pay for the valve re-adjustment. Not only that I have to rent another trailer for $35.00 to bring it home. Needless to say I am livid. Kohler engines are not recommended under any circumstances.
Jeers to really awful customer service at Cub Cadet. Had a snow thrower just over a year old and it already needs a carburettor and they will not cover it... They said it was bad gas, but it's poor design. Too bad... Another brand bites the dust... Avoid any new units if possible!
I bought a 3 stage snow blower from Cub Cadet in November to prepare for the snow season, and come the first snow of the season, I got my snow blower out and the augers stopped working after 2 seconds on hitting the snow, after multiple calls, and trying all the troubleshooting tips. The snow blower is still not working, and I cannot even get the dealer to come out for a whole week and cub cadet washed their hands off the whole transaction. Now I'm snowed in and trying to buy a proper snow blower to rescue my situation, while the brand new cub cadet worth $1,400 is sitting in my garage. This company, their products and their dealerships are a SCAM!!!!
3x snowblower quit after 1 season. When I moved to New Hampshire I brought with me a 27 year old snowblower that had carved a swath through nor-easters from Upstate NY to NJ. I mourned its passing, but I was optimistic about the new machine I was getting from Cub Cadet. Boy was I wrong. The millennial garbage they make nowadays can't even hold a candle to the power equipment of yore. After waiting a week to get the shear pins required everytime wet snow ices up the blades, I found out about cub cadet's legendary capacity for flooding when primed as instructed... Which left me hand shoveling my driveway again in the second snow storm of its second year of operation.
As we got into the 3rd snowfall, wet and heavy, I set out with a pocket full of shear pins to handle the drive before it got cold and turned my driveway into a skating rink. Then as I unclogged the snow blower for the third time, after replacing the SECOND set of shear pins; a burning odor crept from the machine. Shear pins intact and now clear of snow the blades spun no more. Ugh, what did I expect from a modern -nancyfied snowblower that needed shear pins to coddle its substandard engineering and power? Maybe to live longer than a hamster... Don't buy it. Get yourself a rebuilt dinosaur, or pay to have your old one repaired. You might get another 10 years out of it, which will be 7 or 8 more than with a brand new one.
Customer Service is terrible! No certified repair shop where I'm located, they just brushed me off. Too bad we can't help you! Unbelievable. They were rude and simply didn't care. Nothing more to say...
I would not purchase any product from Cub Cadet. I had purchased this mower from Tractor Supply. The transmission went with 140 hours and Cub Cadet was very difficult to contact (no email, chats on their website disconnect you, wait times were hours on their phone number). Yes it was out of warranty but for a $2,900 machine with such low hours the transmission should never go. They had NO interest in keeping me or for that matter anyone as a customer. Poor product and even poorer customer service. Never again!
My wife and I bought a new Cub Cadet XT1, LT42" in March to mow our own lawn with instead of paying someone else to do it for us. The first few months it would sputter and die showing low battery. So I bought a battery charger for it and charged it up..so I thought. Finally got fed up with it stalling and not being able to start it sometimes for days. I called the extended warranty number In July, and was referred to a "licensed" Cub Cadet repair shop near us. It sat at their shop for three weeks while they tried to figure out the problem.
I called the Cub Cadet number to find a different repair shop and got a different "licensed" Cub Cadet repair shop number and called them. They would need to pick up the mower from my house, so I called the first small engine repair shop and asked them to bring it back so I could have a different small engine repair shop pick it up. They delivered it a few days later, and I called the second shop to let them know I have my mower back. We went back and forth for about two weeks while they called Cub Cadet to find solutions with out having my lawn mower in the shop.
Meanwhile, I still can not get my lawn mower to stay on. Mid August (17th) comes around and the second repair shop picks up my lawn mower where it has been sitting while they try to figure out what is wrong with my mower. It is now October 6th and they are waiting on a part that may be delivered as soon as October 28th. In the meantime, I have been paying my neighbor to mow my lawn that I should have been able to mow my self.
My one hundred percent dissatisfaction is based on the first and only time I have purchased their product, and my poor experience with Cub Cadet is two fold. First is a poor quality product, and second is that the certified Cub Cadet small engine repair shops have yet to repair a product they sell. I understand that they are part of a system events, and that system needs adjusting. Particularly in a parts department where they do not have the part in stock. Which brings me to another point. If Cub Cadet does not have the part in stock, then either this is such a common problem that they have run out, or the parts department does not know how to keep parts in stock. Aside from all this, I have a great used lawn mower for sale with only about twelve hours of use on it if any one is interested.
Have not had any issues with this mower. I recommend it highly. I use this mower 2 times a week and it has performed great. I like the deck cleaner that is built in on this mower. Cub Cadet can be very proud of this mower.
Just like I said bad management. Well I was on the phone for over a hour. I don't know what more can be said about a organization this big and have such a mismanagement customer service. I will never buy anything else from Cub Cadet.
Cub Cadet Company Information
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- Cub Cadet
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