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About Cub Cadet
Cub Cadet engineers, designs and builds outdoor power equipment using high-quality components sourced locally and globally. Through a dedicated and extensive network of dealers and retailers, Cub Cadet delivers a full line of high-performance power equipment and services that cover all aspects of grounds care for professionals and homeowners. Its products include four-wheel-steer zero-turn riders, lap-bar zero-turn riders, utility vehicles, lawn and garden tractors, specialty turf products, battery- and gasoline-powered handheld and chore products, snow blowers and more. Based in Valley City, Ohio, Cub Cadet is recognized worldwide for its legacy in engineering excellence and its dedication to designing for the people who depend on the company's equipment.
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Reviewed Dec. 10, 2022
I purchased a Cub Cadet ProZ 160s The S means it has a steering wheel instead of lap bars. Bought it brand new and as it is advertised it will mow over just about any hillside you would need it to. BUT it just will not mow the grass. From the start it would leave about a 2 to 3 inch strip of grass every where you mowed. It just would not cut the grass where the front wheels would run over it first. I took probably a hundred picture of this and after 5 different service shops and each shop saying the deck was not leveled correctly just one mowing after the previous shop leveled it and then replacing blades 3 times and raising the speed of the mower it stills leaves the same strip of grass.
Cub Cadet refuses to repair or replace it and even lied and said the came to my home and test mowed with at my home and found no problem. Now this was a customer service rep that said this. No has been to my home. Next step will be legal action I guess. Now let's keep in mind all this above listed work was performed in one season and the mower was new. Save yourself the headache and aggravation. Don't buy this product. They will not stand behind their warranty and lie when approached about it. I bought this mower from Solid Rock Lawn and Garden in Kentucky (run from this place). Don't buy anything from them. You will be sorry.
Reviewed Nov. 11, 2022
I bought a CC30H riding lawn mower and the steering started slipping after 2 years of using this mower. I bought this mower from my friend, his father owned it and passed away 1 month after he purchased it so I did not get a warranty. When I went to the dealer they said that you need to buy a kit to fix the steering because it was a poor design. The kit was only $65 but that is besides the point. If you have a poor design then have a recall to fix the problem, stand behind your product. Any company that won’t stand behind their product will not get my business again. I wish a lawyer would look into this issue and go after them with a class action lawsuit.
Reviewed Oct. 29, 2022
Transmission failed just 2 months after 3 year mark. Year 1 had tires leaking air and blades failing after 10 hours of use. Year 2 had metal shield falling off. Year 3 I thought all was well until just now when the transmission no longer engaged. I have about 50 hours of use on it. Now have to find a repair shop.
Reviewed Sept. 21, 2022
The mower is great for me and my brother's company, we have been using it every day for almost 2 years now. The mower has had some problems as such we need to fire it up with starting fluid but all together as long as you keep it in good condition it will stay good for you. I would really suggest if you're using it as much as I am to keep the blades nice and sharp then it will do an amazing job. And the mower has gotten me good stripes and 10x better at striping lawns, the stripes are beautiful and it's super easy to use. Thanks Cub Cadet!!
Reviewed Aug. 13, 2022
I purchased a Cub Cadet lx 42" to find out its junk greaseless mandrels that make noise, wobbly front tires weak frame, can feel it twist when you go through a little dip and a throttle control that is put in the way of my knees which I hit a dozen plus times every time I use it, safety Hazzard. Will be selling this garbage and probably going to lose a couple thousand dollars on it. What a shame. Multi-million dollar company and must hire kids to design and build their cheap but yet expensive product and yes I tried getting ahold of them but of course, they don't answer the phone cause they already have my money.
Reviewed May 20, 2022
Buyer beware, I will be giving a review on three companies involved in one transaction. These companies are Tractor Supply, TSC's extended warranty company - Asurion and lastly Cub Cadet. Little back story, I have a Cub Cadet that I bought at Tractor Supply that was made by Cub Cadet, the 1554 series. We live out in the country and I have had this for over 15 yrs and plowed snow, mowed 4 acres and used it in my garden. Naturally after 15 yrs and doing triple duty, it is ready to go over the lawn tractor rainbow bridge. So since I had a great experience with Tractor Supply and Cub Cadet in the past I decided to do it a second time.
I bought a Cub Cadet XT1 Enduro, 42 in. last year on May 27, 2021 with an extended warranty from Asurion. It mowed really great last year. I used it just like I used the other one in regards to mowing and no snow plowing or garden work. So I put it away for the winter and waited to mow again in the spring and summer of 2022. Since we have had a early spring here in Ohio this year, we had to start the mowing season early. I mowed three times and on the third time the Cub Cadet XT1 Enduro, 42 in. stopped moving. I looked underneath and found that the transmission belt came off and destroyed the fan blade on top of the transmission due to STICKS, Yes I said STICKS. I was VERY, VERY upset because it had not even been a year and I bought it to replace the 1554 series and it broke down.
Asurion - I called Asurion because of the extended warranty and knowing that Cub Cadet would not touch it because it was not a regular warranty issue. Asurion said that because it was under manufacture warranty and that Cub Cadet had to handle it. Since it was so close to the end of the manufacture warranty I asked if they could take over. The lady that I talked to said sure and they would handle it. What happened is that she lied to me and sent the case straight to Cub Cadet, who won't handle it because it is not a manufactured warranty issue. Asurion has used every excuse on why not to honor their contract with both Tractor Supply and Cub Cadet. If you research Asurion you will find person after person, after person, person after person, after person, person after person, after person say the very same thing.
Tractor Supply - First I called the store where I bought it at and they could only go so far and then I started a three day journey into abyss. I would be told time and time again that the extended warranty should cover this and time and time again they came back and told me that Asurion said that it is just like the manufacture warranty and they would not cover it. I had been told at one time that Asurion would not handle it because Cub Cadet started the claim. Now that happened because Asurion lied to me and said they was going to handle it. Now that is where I am at as of 5/19/21 with Tractor Supply and Asurion.
The question that I had asked Tractor Supply was "Why in the world did I pay $400.00 for an extension warranty if it won't even cover it and if sticks will cripple it then that means that I bought a $3000.00 paper weight." By the way TSC never answered that question. TSC sent just sent me a email that said my problem was not covered according to Asurion even though TSC's own people said that it should be covered.
Cub Cadet - Although I did not deal with them on this issue directly, I mention them because this is the kind of crap that they are making. Even the TSC's store told me that this is a tough lawn mower and could handle my lawn. Like I mentioned before "I paid $400.00 for an extension warranty that won't even cover it and if sticks will cripple it then that also means that I bought a $3000.00 lawn mower for nothing." and that is what Cub Cadet is putting out for us to buy.
Conclusion - I urge all people who want/need a lawn mower, don't buy a Cub Cadet and by NO means buy anything from Tractor Supply and for ALL that it is worth do not buy anything from anyone that use Asurion to cover it. Just before I got ready to post this review, Tractor Supply did tell me that they will give me $200.00 back from my extended warranty cost. That equals to only 6% of the total cost that I spent that the three of them stole from me and people like me with their bait and switch and false promises in order to make a sale. I had a boss tell me one time about dealing with the public, "Sell them the dream, sell them the dream".
Reviewed May 13, 2022
2019 zt1-54 zero turn mower left hydrostat quit working carried to dealership. After 2 weeks not hearing anything, called, they said they would have to call Cub Cadet, find out what they wanted to do. Called back a week later they said Cub cadet said tear it down and look at it. Called back a week later they said Cub cadet hadn't decided yet. 3 weeks later I called back they said it's ready, went and picked it up. Head called a few times in the week prior but the service manager was never available till the day I picked it up. It was over a week before I could use it the first time because of rain, done fine. But the problem was it would quit pulling after about a half a tank of gas. Was 3 weeks later before I was able to run it long enough for it to get warm enough and hydrostatic quit pulling again. It only had about a month of warranty left when I carried it to dealership.
Needless to say they kept it to warranty was over. Have tried repeatedly to contact Cub cadet set on hold for 2 to 3 hours each time no answer. Contact the dealership they said it was out of warranty, would cost me close to $900. Cub cadet only has one phone number for anything related to Cub cadet. I have been a loyal Cub cadet owner for years. I have a 25-year-old Murray GT that still runs and cuts grass like it should. Have a 3-year-old Cub cadet that's a boat anchor. It's ridiculous the cost of the hydrostat is a third of the price of the mower. Will never buy another Cub cadet anything or anything affiliated with them including any of the affiliated dealers.
Reviewed April 25, 2022
2 year old Cub Cadet battery dead.. Warranty says 3 years.. Called them and rep says it's not covered.. When I told him it says 3years he had no response... Wow.. He directed me to sales for purchase of new battery at my cost...
Reviewed April 21, 2022
I can't say anything about the riding mower that I purchased because over a month later I still have not been able to use it. I bought a battery operated riding mower, it arrived without the charger. Called Cub Cadet, they placed an order for me. Called again a week later and was told that the part is on back order and I should receive sometime next month. I can see that the part is in stock with other retailers and that this Manufacturer who sold me the equipment could certainly purchase one of those and send to me but they will not. I asked to have it picked up and told customer service that it was not crated, order submitted. Freight Co called to schedule, I told them it was not crated, pick up scheduled. Truck arrived and refused to take the mower because it wasn't crated. DO NOT BUY DIRECT FROM CUB CADET, go to a retailer who you trust.
Reviewed March 16, 2022
I purchased a Cub Cadet XT1 Enduro LT 42 riding mower in July of 2021. First time I used it, the deck belt broke. I was able to get a replacement from Cub Cadet but that one didn't last. I purchased a new one, but that one will work for a pass or two and then the belt comes off. This has happened so many times that I got fed up and asked Home Depot for a refund. They told me that I could do that and would pick up the mower and my purchase price would be returned to me in the form of Home Depot Gift card. I was given a telephone number to call to arrange the trucking company pick up.
After awhile I asked what the situation was, and I was given a routing number from the trucking company. I again contacted them and was told the pickup was cancelled by Home Depot. Still going back and forth. In the meantime I had to take money from savings to buy another mower. Cub Cadet blew me off because they have no local dealer/repair shop anywhere near me. I don't have a means to transport the mower anyway. Cub Cadet knowingly sells this mower with belt problems, among other things. So, I have an almost brand new mower just sitting because I can't use it.
Reviewed March 9, 2022
I bought a Cub Cadet 3 stage snowblower. Use it maybe 10 times. Belt blew up. Brought it in for repair and was not covered under warranty. Paid the bill, I called MTD. They said belts only have a 30 day warranty and I was on the hook for it. Very disappointing. Will never buy MTD product again.
Reviewed Dec. 10, 2021
Purchased a Cub Cadet XT1 Enduro LT 50 in. Fabricated Deck 24 HP V-Twin Kohler 7000 Series Engine Hydrostatic Drive Gas Riding Lawn Tractor at Home Depot. I ordered it online and when it arrived 3 weeks later the entire plastic engine cover and control panel were crushed in. I had to refuse the delivery. I ordered another one and 3 more weeks later it arrived and outward it looked ok. As I unpackaged the tractor I again found the Plastic Engine cover broken in several places as well as the PTO control panel broken apart. Areas under the engine cover also broken. I called Cub Cadet hoping they would help me since this is my second tractor of theirs that was damaged upon arrival. I was told that the only way they could help me is if I actually paid for the repairs on the new tractor, they would not send me any parts and I would have to get the tractor to a place and pay to get it fixed.
The way they create these tractors is horrible. They are completely open on on top and the sides. They seem to mostly rely on plastic wrap for protection. The worst part I found was the cheaply designed plastic engine cover. It is so thin I cannot imagine this thing lasting more than a season without breaking from the vibration. I have again returned this Tractor to Home Depot and I will never again purchase a Cub Cadet product. Which is a shame since I purchased a snow blower years ago and that is a quality piece and have never had a problem with it. When I called Customer Service the guy I spoke to was so unhelpful and was acting like I had no business calling them. This is a horrible way to treat a customer and really left me with a bad feeling about Cub Cadet as a company.
Reviewed Oct. 25, 2021
I’ve only had my Cub Cadet for approximately 8 hrs and now it sits in the garage not able to be used. Come to find out these mowers are notorious for battery problems and electrical kinks. The battery only costs $1400.00! My opinion, stick with gas mowers or maybe another brand of electric mower because Cub Cadet does not have the electric mowers figured out by far!
Reviewed Aug. 20, 2021
I am over a month out from my order and I still haven’t received the part yet. Not only that, but there has been no communication from Cub Cadet about the order’s status. I have been having to push mow our 1 1/2 acre lot because I can’t use my riding lawn mower without this part. I can’t get the part any place but from Cub Cadet, so I am stuck until it comes in. There are no means of redress or assistance. Twice I have been in the queue to receive help, only to be cut off before receiving that help. On the third call, I finally reached a customer service agent only to be told it would be another month before the part was available.
Reviewed Aug. 13, 2021
Have it for over 5 years - never any issues. Just need to make sure to clean it after each use, and empty the gas tank before the winter so it does not stall in the spring. It has amazing power also. I can cut grass up to my knees no problem at all.
Reviewed Aug. 11, 2021
Worthless products. Don’t stand behind anything. Mower broke after not but two seasons. Drive for front wheel assist don’t work. Don’t mow any deeper grass. Boggs out and shuts off. Trimmer don’t start well or stay running. Runs tough sounds like it wants to die or blow up. Never again.
Reviewed Aug. 8, 2021
I bought the mower for over $2,000. Within one year the starter locked up. Call for warranty on it. Three year warranty. Nearest places over an hour away. Got to put in a trailer and bring it there. I already had that starter tested at the auto store. It's bad. Cub Cadet won't do anything. Warranty place that's over an hour away so they can't look at it for 2 months because I didn't buy it from them. Cub Cadet won't do anything. I bought it off Amazon and put it on. Good to go.
Reviewed Aug. 8, 2021
Outstanding, Cub Cadet is an very good mower, and I would recommend it to all my friends, at present time I always buy cub cadet, it works very well and I love the name they picked for this item. It does all my work so much easier.
Reviewed Aug. 7, 2021
I like the comfort of the seat, this is important, and the ease of drivability. It isn't a zero turn, but it cuts around my new trees easily. My yard is not flat and that doesn't stop my Cub, it cuts evenly not matter the slope. Clean-up and maintenance are both relatively easy. Much better than a push mower.
Reviewed Aug. 5, 2021
Well my dad used to MOW grass for the Cub Cadet Zero turn mower and to be honest it lasted a long time because they were old mowers and they are very easy to find parts for at Tractor Supply stores and stuff like that. They are durable. I really enjoy the ride as well.
Reviewed Aug. 4, 2021
I have a Cub Cadet Zero-Turn Radius Mower that I purchased from a previous owner. I used it for years on a very rough lawn with lots of exposed tree roots, etc. and consequently beat it up pretty well. It has performed admirably with very little service required. I still own the mower today and use it on a virtually perfect lawn with only a few rough spots next to the construction next door. I have been very happy with this mower.
Reviewed Aug. 3, 2021
I've had more trouble with my Cub Cadet mower than any other riding mower I've ever owned. I would never buy another Cub Cadet mower again. I go through belts like crazy. I'm thinking most of the problems are related to the hydrostatic transmission.
Reviewed Aug. 2, 2021
I am a overall satisfied customer with the Cub Cadet. It’s easy to start. Handling the control handles are smooth and easy. And I get a even cut every time. I live on an acre and have to mow in the summer once a week and sometimes twice. It takes no time at all to get the job done.
Reviewed Aug. 1, 2021
GREAT LAWN MACHINE, it's tough, really cuts neat and fun to use. Sorry I can't say enough about it. I love it, unfortunately mine finally gave out and I can't afford another. I can't work and I'm disabled. My poor wife has to cut the grass in front and side of the house with a push mower and she is 70 years old. We don't cut the backyard now. The lot is 1.07 acres.
Reviewed July 31, 2021
I purchased a Cub Cadet 50 in cut riding mower last year. I love it. I just do not love tbe cost of blades for this mower. It cost almost $85.00 for blades. The original blades did last one season. The mower handles and maneuvers like a champ. I would recommend this mower for anyone with a very large yard. It is an awesome Mower!
Reviewed July 30, 2021
My Cub Cadet was easy to maneuver and cut the grass evenly and best of all it mulched the clippings, so it was easy to clean up afterwards. I only have 69 hours on the mower and it has not failed to meet my needs. I bought the mower from the Home Depot and made interest free payments to make my purchase. The mower looks as good now as when I got it.
Reviewed July 29, 2021
Purchased a Cub Cadet riding mower in 2013. Have had nothing but problems with it. Have had to put in more than $1000 in repairs and that's with people who don't charge a fortune for repairs. Why aren't machines made like they used to be? Our old mower was at least 20-25 years old when it finally bit the dust.
Reviewed July 22, 2021
My Cub Cadet rider mower has been in the repair shop for over 3 months waiting for delivery of a spring from Cub Cadet. It can't be fixed until the repair shop gets the spring from Cub Cadet. I contacted Cub Cadet Customer Service and all they told me was they are working on finding new/other sources.
Reviewed July 17, 2021
So we got a Cub Cadet rider mower 4 or 5 years ago maybe. We did call them about the problems we are having with it and they said to bring it to them. I have no way of getting it there. One one was able to help because I needed to bring it to them! I had John Deere rider mowers but thought I would give this a shot. NO. NEVER AGAIN! I will NEVER get this MOWER again. Save some Money and get a JOHN DEERE. This has been one problem after another. We have just about replaced everything but the engine still not working right. I'm just sick of place that take your money and leave you with crap. We have been having starting issues after we had it for one year! I have never had a problem EVER with my JOHN DEERE. So I guess I'm going to have to go buy a JOHN DEERE now. Just tired of wasting money. NEVER NEVER AGAIN. PLEASE don't WASTE YOUR MONEY!
Reviewed July 9, 2021
There is a breaded cable that lifts the mower deck and positions it at the appropriate height for your yard. I have replace both of these beaded cables every other year for the past 15 years that I've owned the mower at a cost of $20 from the local Cub Cadet Service Center. The service center said that Cub has known about this issue since these mowers have landed in the showroom and CUB WILL DO NOTHING ABOUT A RECALL OR REDESIGN THE LIFTING DEVICE. Be advised that if you have one of the older mowers this will be a routine failure. I took the breaded cable to a machine shop and had them make an identical part out of steel which works great. Cub Cadet should have done this when they first learned of the problem, but as other have indicated, they claim no responsibility for design failures and broken parts.
Cub Cadet Company Information
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- Cub Cadet
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