Conn's Appliances Reviews

Come to find out the warranty is a one-time only deal even though it was for 48 mos. They will replace the top, much to my distress, because I am not sure that it will be any better than the one I currently have. The most distressing part of this is your deplorable customer service. In this competitive market I would think that you would strive for excellence. Not one of the numerous people I spoke to was the least bit helpful, and even worse not very nice. Not like when you came into the store to buy, they were all over you oozing with kindness. I am very dissatisfied with your company and you have left a bad taste in my mouth for your company.

On Friday, I called on my way to Conn's after work to make sure that we could get our delivery the next day, which would have been on Saturday. The lady who answered the phone said that we would get everything on Saturday. Wrong. There was even a sign on the refrigerator that said, "Next day delivery". Once we got there, about 15 minutes after I called, and picked out our purchase, we were informed by Anthony that we couldn't get delivery until Sunday. Sunday is NOT next day delivery when it is Friday.

Anthony was great and tried to help us, but said that he would have to talk with his manager, **. Oh my heavens! This man matches his name. RUDE. And he has apparently been working there for years... my question is HOW? I have had 15 years of customer service experience and would have long since been fired had I treated any of my customers like he treated us. We explained the situation to him and reminded him that we were not only told on the phone, literally, on the way there that we would have next day delivery, but we told him about the sign that was on all of the items in the store about next day delivery. He basically shunned us and WALKED OFF. Like seriously, just walked off.

As a store manager, and there are people in your store who are spending 3,000.00, how are you going to just walk off in mid conversation without coming to some sort of agreement? That is terrible and had we not been in such a crunch, I would have walked out of your store and never EVER returned. Okay so we just decided to deal with it and Anthony said that they could deliver it between 9 and 11 on Sunday... Fine - whatever - but on Sunday morning I got a call around 8:30 saying that it would be between 10 and 1 - in the meantime, all of our groceries completely ruined...

We thought that we would have a fridge on Saturday. That is terrible customer service and now the fridge is making 2 different strange noises, and dumping ice into the floor because the flap is not closing. We do have a service call in for Nov. 7th. Conn's really needs to look into the way that Mr. ** treats customers. By far, one of the worst customer service experiences I have ever had - AND I am out about 150.00 worth of groceries. I appreciate that. I do believe that is false advertisement.

In the last several years of giving Conn's my business, I knew their return policy until now! They are charging a 15% restocking fee! Even though they delivered it damaged. They claim that the form I signed for delivery states I agree it's in good order. I had no idea I was signing for it being in good condition. I seriously thought it was like the pick up slip that I've signed previously. I sure wish the delivery guy had told me to inspect my fridge before signing, but of course why would they if they know they were banging it in thru the door.

I've made several complaints through BBB and still no hope! I have even called to return the product, but they still have not called me back for a pick up date of returning the fridge. Smh! Unprofessional. I will stick with purchasing my Appliances from Home Depot! I am willing to pay the $495 restocking fee, just to get rid of Conn's! Never again will be spending my thousands of hardworking money on them! I swear, after spending at least $30k with them, I would expect better help, sympathy and professionalism.

Well the gentlemen, with no customer service skills came out from the company Conn's contracts with and told us it was a defect and he would order a new cover to repair the cushion issue. A few days later we received a call from Conn's customer service telling us it was not covered...at first they tried to blame our little dogs for causing the damage...after I pointed out our dogs couldn't even reach the seam if they were allowed on the couch, which they are not. They switched gears and told us, "Oh well leather cracking isn't covered under our warranty"...so they went out of their way to justify charging for a warranty they don't intend to honor.

After some research on the internet I see Conn's has been sued in my state, Texas before for deceptive trade practices similar to my issue. Unless my issue is resolved within the next 7 days, I too will file a complaint with the attorney general over this issue. I will not stand by and allow Conn's to basically take my money for defective merchandise and not honor the warranty as it was sold to me by the salesman and then verified by the store manager. The people in the store are employees of your company and represent Conn's, so when they sell a customer something and promise the item will be covered they do so on Conn's behalf. I have seen several other complaints on this site with similar issues...one in particular from San Antonio almost mirrors my experience to a "T". We as customers demand better and deserve better!

Called the service department today to find out the status and spoke with a couple of different ladies. The last woman I spoke with, I explained that this was not a toy that I had a special needs child and I need a tablet - could she please look into the time frame. She was very rude and told me that she was sorry about my son's unfortunate situation but they had 30 days and they would let me know when they let me know. First off, my son does not have a unfortunate situation and for us this is life changing, I don't know what kind of heartless people you hire, but to be rude and not understand the urgency I feel and that I just want answers, one why I was lied to, and to the time frame that I am waiting so I can try to make a plan is not too much to ask.

I then asked for my 239.00 back for the warranty fee because they never fixed it or intended to fix it (2004 they paid 4.5 million dollars in claims including warranty issues) and the response I got was I had to cancel within 30 days, which of course that was under HP warranty. They are incredibly rude. They are liars. They are guilty of deceptive trade. I going to now file with State of Texas Attorney General and BBB for deceptive trade. I have bought two desktops including this one, a high end camera, three televisions, a laptop, a mattress - and the only issue is this computer that I did include the extended warranty on. They keep the money never intending to fix it. I was advised in the store to drop it and let it break so they would have to fix it - I refused to do this. It is immoral and I don't want to be on the level of Conn's.

That doesn't even begin to start with the customer service department, who just pass you on from agent to agent not helping at all. On 2 occasions I was told that they would get back to me in 24-48 to see what they could do about the washer. NOTHING. Waited 5 days each time and that's because I had to call them, they never called me back. Now I was speaking to one of the supervisors, **, and she told me that she emailed the exchange department but the manager is on vacation until the 27th. So you're telling me the entire exchange department shuts down for 2 weeks while the manager is out of town? Absolutely not. Sick and tired of waiting around for nothing to happen. I paid almost $1,000 for a washer that has broke 4 times in less than 2 years. Tired of waiting and tired of hearing "I am so sorry sir, I understand."

We have called the Service Center numerous times and have had techs come out on 3 different occasions. First, they said the motherboard was bad; thus it was replaced. The noise continued. Second visit, motherboard was replaced again and we were told our satellite box needed to be updated; thus, we contacted Dish & paid a fee to have our box updated. The noise continued. Third visit, the motherboard was updated again in addition to the speakers which had blown out. The noise continued.

Repair agreement... Section 7...(v) "it is unable to repair the product after three service attempts, then: (a) FWSC will provide a replacement product with equal or similar features and functionality, up to the original purchase price of the covered product if a replacement product is available.". However, even though the tech deemed the TV irreparable, the motherboard was replaced a third time and the speakers were replaced again as well. We were told Conn's could not service the TV anymore. If we had further problems, we needed to contact Toshiba, not Conn's.

As of today, the TV continues to tack on a buzzing noise to spoken words, which progressively gets worse each day with a noticeable difference at the end of the day. This is ridiculous for the amount of money we pay for this product. The TV is not even a year old and can't be fixed after 4 attempts? And Conn's does not follow through with their end of the agreement as stated above? But yet, on the due date of our payment, we get 3-4 phone calls EVERY HOUR to "remind" us of payment? Shouldn't BOTH PARTIES have to follow through with their end of the agreement(s) signed?

I am very unsatisfied with the product as well as the Customer Service /Tech support with Conn's. In addition, our Samsung HE Dryer, which was purchased the same date, has to be serviced a second time since purchase for the same rattling noise as before (in March). This is ridiculous for new products. Starting to think Conn's sells refurbished products that are passed off as new; which I know is not the case. But I am very frustrated and at my wits end as to how to get this TV fixed/replaced. In addition, each time a tech comes out, I have to take a day off from work; thus, miss a day of pay, I need to support my family. The store and customer service just give me the runaround. Plus, as stated earlier, they said Conn's can't help me with this issue anymore.

Then this month someone calls me to tell me that I have not paid my bill this month. I asked them why it's only been 2 months when I set it up to be paid the next 3 months. The customer agent told me they no longer can do that - that's their new policy. So after all the and been paying for my couch for 7+ months, the interest is now 21% and I owe $3250 on the acct. I was told since my bill was paid late that they take the 0% away and when I asked to get all the recorded calls so I can have proof of what happen, they told me they are Conn's property and I cannot have them or even hear them. This is the biggest scam I have ever seen and want to know how to fix this problem.

After several attempts to fix the issue I asked for a new fridge and was told that they would continue to try and fix it until parts were no longer available. Almost every month or 2 for 2 years they kept coming out to try and fix it and I was even told by the technician that it was not fixable and that Conn's and Samsung both knew that this fridge had issues. When it was time to renew my service warranty they wouldn't let me because they knew it needed repair and told me I had to pay to fix it out of pocket before I could renew it when they should have replaced it in the first place instead of wasting my time on an un-repairable LEMON fridge.

After fighting with them for 2 years and broken promises from managers promising to make this right, I filed a complaint with the BBB. The agreement was that they would continue to try and fix it and after 2 more failed attempts they finally admitted that the fridge was never fixable, and told me they would not speak with me anymore about it and would make no more attempts to fix it and hung up on me even after they had ordered more parts and scheduled a appointment to come again but never showed. I filed another complaint with the BBB about 2 months ago and have gotten no response from them. It's sad that I am still paying on this fridge and I still have to chip ice from my freezer and occasionally leave the freezer side open so it can defrost so the fan doesn't lock up.

With 8 kids in the home I cannot afford to buy another fridge and I shouldn't have to since this one is only 2.5 years old. I even tried to give the stupid fridge back to them and they told me I would still have to pay for it. Need I mention that they will call your cell, home and work 15 times a day even if you are a day late. Funny how they have so much time to harass someone but you can’t even get a call back on a complaint. THEY ARE ALL LIARS AND I WILL NEVER BUY ANOTHER THING FROM THEM, AND I STRONGLY URGE NO ONE ELSE TO EITHER!!!!

As far as if you're choosing to go here to buy, test things, especially electronics if you can, if you buy things in full you have 2 weeks (i think) to return it, but if you get acceptance now do your testing in the first 24! :)

Original Review: Oct. 4, 2014

I purchased a laptop through conn's "acceptance now." The lady told me I had 24 hours to return it since I didn't want to add another 12 months to my payments for an extended warranty. It worked fine, put it away, and then came back to the display going out. I took it to the Arvada Colorado store and was told the repair place was local so it wouldn't take so long. I called about a week later only to be told "the guy forgot to send it out."

I've continued calling every week, and nearly 6 800 hundred numbers each time, for someone to give me a status. The lady at the store told me she would work with the dm to see if they could remove my first month payment, since I hadn't had my laptop for a month. She called back and said I still had to pay. Ok. I get another call saying the laptop will be ready for pick up the next day. I go to pick up- it's not ready yet. I go to make my payment, and am told it will be another few weeks. I'm a student. I use my laptop for work. The amount of extra money and hassle this has caused is inexcusable. I had originally loved the idea of conn's, but with the service I've gotten, or lack of, proves there are better places on the market.

Called Customer Service on 9-30, again transferred to Service Dept, spoke to ** (service mgr.) then transferred to ** (corporate cust. service mgr.) only to be told that I had to wait another 24 to 72 hours before the resolution dept. would determine when, how and if they were going to fix my chair and pillow since they don't service my area.

Called on 10-2, spoke to **. She said the resolution dept. has decided to replace the chair and she would call me back shortly with a scheduled delivery time for the swap. No call again. Called on 10-3 spoke to **, he said I would need to speak to Customer Service. Transferred call to **, then ** transferred me to ** (Manager). ** said they show no service call has ever been initiated for this claim and that he would forward the claim to the resolution department since Conn's doesn't service furniture in my area. I would receive a call in 24 to 72 hours regarding their resolution. Their warranty doesn't exclude any area of coverage nor did the salesman disclose any lapse of area coverage when I purchased the furniture and I'm still unable after repeated calls to get a replacement or repair time.

We have called the Corporate office and communicated with them to let them know the troubles we have had. They sent us a $50 Conn's gift card. What a joke! I don't want a gift card... I want my washer to work!! For 6 months we have been going to the laundromat. We finally broke down and purchased a new washing machine from Home Depot (wonderful company). So right now I have a washing machine in my garage that does not work, and that I am still responsible for!!

My husband and I went into the Lufkin location to try to get help from the MANAGER that sold it to us. He said he would talk with corporate and call us back. That was a week ago and I'm still waiting for that phone call. I have no idea how this store stays in business. We have made an official complaint with the BBB, we have contacted the Federal Trades Commission and also the Attorney General for help in getting our money back, or even an exchange!! STAY AWAY FROM CONN's!!! They basically stole our money and refuse to help us. I am contacting the local paper as well to make sure everyone knows that this company steals people's money.

After doing this I was thinking that my monthly note would go down and I felt I had been overpaying since March because the insurance had never been remove on any of item bought. It was getting close to my September note being due and I had not received any new coupon payment booklet so I called and was told by CSR that my insurance and extended warranties were still intact and that I would need to fax proof of insurance again (3rd time). Was also told that if they credited my account it would be on my remaining balance and that my monthly note would not change due to the contract I signed. I feel that my note should changed since I have been overpaying from the get-go being charged insurance fees. I have since refused to pay till this is resolved, receiving eight calls yesterday in regards to my payment. I once again faxed proof of insurance and the extended warranty cancellation today the 1st of September.

Now I have problems with the water pump. I called 9-22-14, told them something is wrong with the water pump that pumps water out. They made an appt to come out 3 days later. The service guys looks at it and says the water pump is out. He said they will have to order one and make another appt. because they don't keep them in stock. He said he changes pumps out on this kind washers more than he can count. Why don't they keep them in stock??? So yesterday 9-30-14 (9 days later) he replaced the pump. He put it all back together and I ask where my drain line was. He had to take my washer apart again to get my drain line that he had pushed behind the pump and put it back where it belonged. Put it all back together, turned it on to make sure the pump was pumping. It was. He pushed the washer back in place and left.

Today 10-1-14, I washed my 1st load of clothes. Went to get them out and put another load in and there was water all over my floor. I called them back, asked for someone to come out ASAP. Conn's told me they couldn't send anyone out until Friday. I said ok. What else could I do? I'm at their mercy. I went to clean up the water best I could and seen that water was all in the pedestal drawer. I called them back to ask if they could go ahead and send another water pump with the tech in case this was a defective pump because I knew for sure the water was coming out from around the new pump having water in the drawer. The lady said no that the tech had to come out to see what the problem is and schedule another appt if it was a bad pump. I said ok.

Went back to finish cleaning up the water and seen where the tech tore my flooring and water was all in and around the hole he tore. SO now there is water under the flooring. Now I have to call them back and the people on the phone are so unhelpful I hate to even talk to them again. I have been a lifelong customer of theirs since 1974 and they used to be a great company with great products. They actually cared about their customers and took pride in their products. NOW, the products are awful and the customer service is certainly not for the good of the customers. They do not stand behind their products or customers.

We call and they schedule another person. This gentleman comes and breaks a part on our couch saying that's what he had to do in order to fix it, but not to worry he will order the new part. He never attempted to fix the other one that was broken. Again, we have to wait a few more weeks for a part. We get a call that the parts in and they scheduled somebody to come again. Once again the day of nobody shows. I call the service department again, and irate because myself and my wife have take time off to be home for these gentlemen, once again they just schedule somebody else. This gentleman comes and looks at the part ordered and says it is not the right part. I became extremely upset and after the technician looked further into it, he states that the guy who broke our furniture made it irreplaceable. Four months later my furniture is still not REPLACED or FIXED!

Now I am dealing with the exchange department and they are not any better. I advise them I do not want the same furniture as apparently this particular style is not of good quality (although you wouldn't know that with the price tag) and I can't get anyone to call back. They just put notes in the computer stating no, and I find out from the actual store associate. I have called them three times now and still cannot get somebody to call me back. I feel like Conn's follows through with its name...

Friday the 19th the Service technician from Conn’s arrived and looked at the TV. Conn’s Technician said that it was not covered and that the manufacturers warranty would not cover it either. He said the best he could do is provide a quote for the repairs. 10 minutes after he left the LG service technician called and said that he was close by and if I had time he could come over and take care of the TV for me. 10 minutes later he was at the door, after looking at the TV the LG service technician said that it was definitely interior damage and would be covered by the manufacturer’s warranty.

On September 24th the LG technician arrived at our home and replaced the LED panel at no charge. 5-days later we received a letter (no return address) with a quote for $4,918.42 from Conn’s to repair the Television. We paid $2,399.00 for it, for the cost of the repair we could of bought two and had enough left over for a good steak dinner at Ruth Chris. The issue here is that the service technician from Conn's should of investigated the problem a little further, maybe calling the manufacturer and asking if the issues was covered rather than assuming it was not.

We are confused and irritated at the fact they told us they would hold it and then they sold it. Why didn't they have the decency to tell me that when I had called?? I will now be going to another furniture store and will not recommend Conn's to anyone. It is also really upsetting that they went back on their word. As clear as day they said they would hold it. They also suggested we come back on Saturday even after we said we could come on Friday, going off of their suggestion I got all my paperwork ready only to be let down that they sold the couch they said they would hold for us.

We told the manager that it didn't make sense to us that we paid more for less and her response was: 'it is what it is' and didn't even apologize for the inconvenience. We spoke to the store manager the following day, he offered 36 months no financing so we figured if we had more time to pay for it, we didn't mind buying a more expensive TV, but then he called to say all he could do was 24 months if we purchased a TV over $999. Still no apology. I called the number to the main office to file a complaint but we received the same lack of concern and were advised that WE called other stores and see if they had the TV I wanted. Conn's employees have no customer service skills at all. I still don't have a TV and I can't be applying all over the place for credit since I just purchased a home, that by the way still doesn't have a TV.

Just out of curiosity, I looked up the camera on the BestBuy website and showed the sales woman that they had the camera with lens for $650 as well. I told her I couldn't justify spending $300 more for the camera and then have them put interest on top of that. I went looking at a few other products and noticed they had them on sale for higher than manufacturers retail price. It really made them look like a fancy rent a center. Unless they are willing to price match major competitors with out a printed ad, which most ads are now digital, I will not be returning to their store or recommending them to others.

I received a letter in Feb stating my account was closed. So then I checked my credit the following month and it was still on there. So I call back and they say my account is still open and I still owe interest? I faxed in the letter from Conn's stating my account was closed along with my bank statements. I have been dealing with this for 8+ months and my account is STILL OPEN!! I have went to the store and spoke to a manager and have talked to hundreds of different Conn's reps and nothing is getting done. They always tell me to call back this many days and I always do and there isn't anything being done with my account!

One time someone told me that I didn't pay enough on time and if I pay the remainder they will get it closed. But I had already received the statement in the mail that it was closed and the manager at the store told me I paid more than what I was supposed too. I don't understand why it's taking so long to close my account and keep getting told that my account is still under review and to call back. This is affecting my credit and the customer service is ridiculous! Like I said I have been dealing with this since Jan 2014. I will never go through Conn's again and won't recommend it to anyone.

Come to find out today weeks later I did not get the set of couches for $2,199.99. They gave them to me for $2,999.99. They charged over $200 plus warranty per sofa and on delivery almost $300. I told them my home is three blocks away and I could pick them up. They said corporate wouldn't allow that because they delivered from the corporate warehouse in Texas. On delivery day the two guys said they live and work only in town so I did have the option of picking them up. As you can see I was conned on a sale, now they throw the fault back and forth between the store here in Vegas and corp so I will be sending a copy to the local BBB to have them create a file. Please send a copy to Consumer Affairs & Attorney General as my limited vision limits me on filing complaints.

Rich (supervisor) asked if the guys were gone and said it really needed to be returned right at that moment and offered $70 off the price. Well they were going to another job, I had to go to work & I had no intention of keeping a flawed couch that cost so much. So he called me and said the driver who delivered lives close by and would take a look at it on his way home that night. He arrived at my house around 10 pm and said, "I can't fix that, just return it. We can just switch out that piece." I had to call Rich the next day and asked if there was something else we could do because at this point he's telling me the entire thing has to go back! Meaning I wait another week for a couch... so I asked what else could be done. Could we not get the single piece like the delivery guy had offered? He again offered $120 off and I asked him to talk to his supervisor and see what we could do about getting me that piece of the sectional without sending the entire thing back. I did not want the $ off.

Again, note the total price of this sectional after tax. The offer of $120 off was a slap in the face. Furthermore, did you know that they take this money from the delivery guys paycheck when you accept this offer?? What a way to take care of your employees... At this point, it's into the next week and I call Rich again since I hadn't heard from him. He says, "since you accepted the offer of $120 off, there's nothing we can do." I tell him since I never accepted this offer, he needed to speak with his supervisor again and see when we could have my couch repaired or replaced. He says he will call me back. 3-4 days go by with no call so I call delivery again. At this point, I'm initiating all contact. A girl picks up the phone and Rich is not in.

I tell her story (later I find out that this is Jen), and for the first time I hear someone sounding sympathetic to my sob story, but mostly because she says, "I am so sorry. I shouldn't say this, but Rich definitely dropped the ball on this. It's too late for us to do anything now. Now you'll have to deal with the service department. Had it been handled properly, this would have already been resolved." Nice. So now I have an 800# to call. I tell them my story and their response is that I will be called back within 72 hours. I wait 72 hours, then 24 more just in case they didn't count the weekend... at this point, I want nothing more than to give them their couch back and wipe my hands of this mistake I've made by ever dealing with Conn's in the first place. I do get someone on the phone who says so sorry no one called you, let me transfer you. I talk to a woman whose name I did not understand. She begs me not to send the couch back, that she wants to take care of me and that she will make this right. But I would need to wait more than a week for a service appointment.

I got off the phone feeling completely duped and taken advantage of and not listened to at all--like I was just guilted into saying yes to something I no longer wanted. I then realized that the service date is so close to my first payment date, but there's no way I'm paying for something flawed! And I'm so irritated that no one fixed my problem timely enough so now I'm spending hours out of my life stressing over this! Not to mention that I have to take the morning of the 19th off work to deal with this yet again, and I'm just done! At this point, I actually called Ben who sold this thing to me thinking maybe he had more pull somewhere. He actually felt sorry for me being pulled around and was optimistic that I could return it. He even said "I bet I know who you have been dealing with." Like this isn't the first time this has happened. He promises to get to the bottom of it all and call me back with a time for them to pick up their sectional. Well he didn't call. But guess who did? Rich. The man who drops the ball.

Rich acts like he is simply checking on me. :) I thought he was calling to set up a time to pick this couch up. Nope. He says Ill need to talk to Ben for that. I mean, I knew that. So why did he call me almost two weeks later? By the way, it hadn't even been two weeks, so why couldn't I return it? I actually called Ben today! Now he says he's sorry, it is out of the window of time for them to take the couch back. However if Rich were doing his job, it wouldn't have even gotten to this point. He wanted me to trust him that he would get it fixed. I don't want it fixed. Please hear me say that. I want Conn's to take their sectional back so I can move on with my life. I see now how they've stayed in business despite these awful reviews that I wish I would've read prior to entering their store. They do not allow you to return their merchandise even in a timely manner if you are unhappy with it.

They work slowly and push you through to different departments making you wait unreasonable amounts of time for answers to simple requests until you are just out of that window and your hands are tied. It's a great "Conn". I run a business with my family that's over 21 years old. If I were to treat customers with as much disregard as Conn's, Maybe I would be a millionaire like the Conn family. But I just couldn't bring myself to step on good people on my way to the top. For shame. Please come get your couch, so that we can just part ways amicably. I also heard just today that TN has a law that allows customers to send something back after 3 days without question, even if you've signed a contract. Very smart of Rich to not call me back in the beginning and wait that window out so that I would be forced to use the outside service department. I'm sure that wouldn't be hard to prove with phone records. Does this company really want to force someone like me who is so extremely unhappy with them to keep their goods?

How he would think that was true since no one from Conn's reached out to me, all communication has been via my initiation and after paying cash for a bedroom suite, they cannot even give me an estimate on delivery now. Now they are telling me my items ship from China and isn't in their warehouse. They seem not to be concern with customer satisfaction at this point and since I have not received any merchandise I am leery of their service and if they will stand behind their product. Never have I received such poor customer service from a furniture and appliance store, especially from management.

So for a second time, she speaks to the store manager and he directs her to the service department to come check the washer. The service technician determines that the washer (recently replaced for a second time) needed a part. The technician decided on his own to replace a different part that he thought could fix the problem without having to replace the part that he had ordered. The technician advised to speak to Conn's first because of all the replacement parts he was anticipating in order to fix the ongoing problem. By this time, my wife is speaking to the second store manager. Bottom line, Conn's wants us to pay a $216.74 re-stocking fee in order to cancel the purchase of a washer that never worked properly.

The store managers told us they needed approval from their corporate office and they had sent an email but we're waiting to hear back. This run around is still continuing until this day (9-12-14). We asked the store manager for their boss's name and we were told they didn't know who it was and gave us a 1-800 # to find out who it was. We called and asked for the district manager. We left a voice mail 1 week ago and still haven't heard back. We just left a second message with the representative and we're told to call back on Monday. We refuse to be treated this way as a customer. The money is not a huge amount but it is not fair. I plan on informing the Better Business Bureau of our issues so the next potential Conn's customer doesn't experience the same frustrations.

** is supposedly an Outside Sales manager and I was dealing with him but I can't get him to return emails and the number on his email is wrong. Now I have been told to send the pictures again to a April ** and can't get her to confirm the pictures I emailed to her at her request. This has been going on for over a month.. and before that it took me calling and having someone look at the ice maker for over 2 months with 5 different people coming out to fix it.. Finally got it fixed and it was something that should have been found by the first technician. Now the last technician ruined my floor and I can't get anyone to care or acknowledge my pictures.

These people always tell me they will call me and I have never, not once received a phone call from them. I am the one that is having to contact them. This is the worst company that I have ever dealt with and once I report to the BBB and hopefully get my floor fixed.. I will NEVER use again and will make sure no one I know uses them. I don't have my order number... but my phone number is ** and my name is Shawn **.. I don't expect anything to come of this complaint either.. I am really exasperated with this company and can't understand why a customer would be treated this way.

I called the repair service again and was told that they would send an email to the Houston office to have my stove replaced and I have not heard from anyone. I bought this stove and a freezer in March and now it's September and I have never used the broiler on the stove. It's a very expensive stove, about $12 or 1300 dollars worth. I want my stove either fixed or replaced. I hate Conn's and wouldn't recommend it to anybody. I've had nothing but the runaround since day one.

Original Review: Sept. 4, 2014

I would like to lodge a complaint on your store that just opened in Las Vegas, NV. I bought a Samsung washer dryer on 8/22. The dryer quit working after 7 days. Your management Team there told me it was common for these things to happen after a few days. Why wouldn't your store replace my broken item and work with Samsung to return their faulty equipment? I used your store because of the great sale you had but now I understand why you stick with the major retailers like Best Buy. They would of replaced it immediately. Your sales staff in the store was great but your service needs improvement.

The Conn's price match policy posted on their website does NOT require a physical piece of paper. It requires an advertisement from a local competitor with immediately available stock. A printout of Bestbuy.com listing that price on that SKU available at a local store is considered an advertisement from a local competitor. I could also bring a tablet or laptop showing such as it simply instructs the purchaser to "simply bring us the advertisement showing the exact model number, price and proof that it is in stock and available for immediate delivery." One might even posit that bringing in a VHS tape with a recorded TV commercial would be the same because TV commercials are "advertisements".

I did not attempt to use the computer until 8/23/14 and the problem continued, only worse. Locks up, freezes up, cannot scroll through screens, touch screen works intermittently, cannot switch between Windows 8 Start-Up Window and standard desktop. I called the store on 8/23/14 and spoke to a manager named **. Expressed my concerns and ** stated he would contact Customer Service and get back to me. I stated my concerns over Conn's delays in responding and he advised he was not like that and would contact me. A week goes by and nothing from **.

I return to the store on 8/30/14 and speak to ** and he immediately attempts to brush me off without hearing my full concern and wants to send laptop out for service again. Although ** remembers his previous conversation with me, it becomes very obvious at this point that this is standard for Conn's sell the product but offer no customer service, no guarantee on the product and do not stand behind what they sell. It is further obvious that ** is well versed in pushing off the customer, his answers were rehearsed, he was smug, would not release name of store manager and was condescending.

Bottom line here is I have received run around from this company. Paid $1358.27 for a laptop that does not work. Service not able to repair and Conn's will do nothing..no exchange, no refund. I initially would have been fine with an exchange but now have no trust in this company after my experience and reading about the nightmares experienced by other customers/complaint from Texas Attorney General. I have paid faithfully monthly but now will no longer make monthly payments and expect Conn's to take laptop back, refund the money I have paid to date, not charge me a re-stocking fee and close out my account/void contract.

Conn's is very nice to you when you buy in the store. The salesman kisses your ** and says contact him if there are any problems. Then when you really do have a problem, they play phone tag with you and stick to a script to screw the customer. We have four other items bought from Conn's. So far, we are happy with them but this sofa is junk and Conn's doesn't seem to value a customer who always makes their payments on time. Their only answer “is too bad you're screwed”. We have a call into corporate but I figured I would post on here as well. I attached photos of the couch in its current condition. Normal wear and tear is a nonsense response as seen in the photos.

I wish Conn's would simply fix the problem instead of losing all of our business but as with these type of companies, they don't seem to have any honor. Also judging from all the bad reviews about Conn's on the net, I can at least say we are not alone in dealing with them when it comes to their bad customer service.

Summary: This was either a demo/floor model that came from another store or a return (hence the loud buzzer noise). I immediately called the store that night and spoke to the rep who said he would look for another one. The next day I asked if they found one as I do not mind paying 1400 for a laptop but would prefer it was NEW. I was told that I would have to pay $155 restocking fee. I have left several messages for the store manager "Andy"; customer service escalation manager.."Kim" but have not received any phone calls back. I have called to check on the status everyday since 8/23 (now 5 days) but still no phone call back. I called the COO, Mr. **'s office at the Woodlands and was referred back to the Beaumont office and am awaiting a call from a Mrs. ** office. I am extremely disappointed in the service, the lack of attention to this matter, and mostly in the business practice that I have heard existed but now am experiencing first hand...that you pay for used merchandise.

We bought the fridge, washer and dryer I wanted on the 4th and everything was great. Fast forward to Sunday, 8/17. My fridge stops cooling. I call on Monday. They send a service man out on Wednesday, 8/20. The repair man says he does not have the parts but they will order them and get me fixed ASAP. I stressed to him the urgency of my situation - I have 4 small children and now no fridge or freezer. He assured me that this would be taken care of and was a priority. I waited and then called on 8/22, 8/25, 8/27, and today, 8/28, as well checking on the repair status.

Today, they tell me they haven't even ordered all the parts yet and it will probably be another 3-5 BUSINESS days before they come out again. So that will make it 2 weeks (or more because of the Holiday) of my family not only not having a working fridge, but also having to buy my children dinner out every night, and on the weekends lunch as well. That has put a HUGE burden on us spending that much money every night to feed a family of 6.

I am so disappointed because I JUST bought this fridge and it already doesn't work. It is frustrating to be put off like my issue has no merit or is not important. I have tried to get someone to listen to me and help me out, but the reps seem like there is nothing they can do. I should have looked at Conn's reviews before I stepped foot in their stores. Just a side note, most of the reps I have spoken with have been very polite and understanding of my situation and I really appreciate that, but it doesn't matter how nice your reps are if they will not resolve your issue.

My wife is shocked and is very sick! This service repairman keeps coming to my home and disrespecting my family and me. I call corporate again make a complaint. And explain that I need a tv and a new service man. Corporate manager calls me back and said sorry about 100 times before he said "Well we will need to send Ed back when the part comes in. Oh and it can take 10 working days for the part." But I will call you on your phone when he arrives so I can hold his hand while he is in your home. At this point I am beyond words on this customer service. I will be filling a complaint with Better Business and my local attorney general office. This is not exceptionable.

Almost a week later, Conn's has refused to call me back. NO ONE will answer any of my questions. I have left 11 messages and have called 21 times. I have the woman’s information that used my identity because I clearly saw it on the computer screen when the manager entered my SS#. Her address is also on my credit report. I have already filed a complaint with the FTC and my next step is filing a complaint with the BBB, a police report, and file with the Texas Attorney General's Office. I am going to hound Conn's until they admit to their deceptive sale and correct everything on my credit report.

So I called back before the date she gave me which was December 4th and paid off the amount she gave me. Now I’m receiving letter in the mail saying I have a balance of close to $400 because I didn't pay the full amount off. I was $11 short. I understood the first time they were charging me close to $500 that it was my fault I didn't pay my balance within the 12 months and that's why I was trying to pay the full balance at one time. But now this second time I honestly don't think it was my fault. I called to pay the full amount off and the lady gave me my balance. I called back to pay it. Why would I have not paid those $11? And every time I call to ask for help they tell me they can't do anything about it. It is bad customer service. Anybody could see that was not my mistake. My intentions were to pay the balance in full. I would not just be $11 short to have to pay off another $400.

Original Review: Aug. 10, 2014

Last week my wife and I purchased a new Samsung Dishwasher (DW80H9930US) for $945. They were advertising Free Shipping/Installation if we bought it. We originally wanted a price match as Sears or Best Buy had it for $899 but was told the free delivery/installation would not apply if we did that. That is not mentioned in the ad. Fast forward... we are setting up the contract and the rep tells me that he is going to discount the Dishwasher down to $830 then charge me for the delivery/install but in reality because of the reduction in price it is free. We just agreed as we wanted out of there. We were approved for a CL increase in the mail and since we used less than half of the original approved amount we chose to get the dishwasher to complete the kitchen. Well their CL increase requires a hard credit inquiry (was almost a deal breaker) So if, watch out for that.

I digress, we sign the contract. I get home and find out that there are horrible reviews on this dishwasher especially during installation. I called the store back and expressed my concerns in a worst case scenario type of way. I inquired about if something was wrong if we could exchange it for the LG dishwasher $999. I was told yes BUT that we would have to pay the difference of $169. The way the contract is written up the Samsung I bought is only valued at $830 and not the $945. I was livid but was told as a store manager they would champion our cause but that honestly and ultimately the decision would be made in Beaumont. But I was told that I would have free shipping if I had to exchange it for another model.

I was informed that there was a conference call on how to do this and that the reason they have to do this is to ensure that the delivery drivers/installers get paid. Now I know that if you look at it from a certain view that way the shipping was free. But devaluing the product and calling it free shipping is in my opinion wrong especially if it ends up being a return/exchange issue.

I do have the dishwasher installed now and it is working, however this is the 2nd one. The original had to be taken back because of a error code 7E. They delivered the 2nd one today and it is working YAY! On its second load, the wife is washing every dish in the house lol. Hopefully we will run into the dreaded LE error. So is the $945 dishwasher I bought really a $945 dishwasher with free shipping or is it a $830 dishwasher with paid shipping? This is not a complaint on the store per se at the local Conn's store but more on the procedure on this "free shipping."

Just last month July the washer was "fixed" we waited about a month just for them to come and now not even 2 to 3 weeks later it's doing the same thing!!! I called today 8/7/14 and their response was they will send a technician out to service it and that they can't get someone out until 8/18/14... Are you serious? This is the fourth time!!! I will not purchase another appliances from Conn's EVER AGAIN!!!!

I bought an LG refrigerator about 8 months ago for $3149. Three months ago and 6 service calls later, the fridge still does not work. Just recently I was "awarded" with a replacement unit. For the record, I did not want an LG fridge as a replacement because the customer service from LG is just as bad as Conn's. My concern is that the unit I want replaced is only $2500 and is a Samsung. Keep in mind that I have not finished paying for the original unit, yet. According to the manager and the BS policies it does not matter if the replacement unit is worth $10, I would still have to pay the $3149 for the original unit. So then I asked what if I chose something that is worth more than the $3149 and he replies, "well then in that case you would have to pay the difference". So if the replacement is less I have to pay them more, but if the replacement is more I have to make the difference. All I want is to pay $2500 for the replacement unit not more or less. At this point the only option I have is to look for legal help from an attorney that help me resolve this issue.

Meanwhile, time keeps accumulating and I have to continue living out of cooler. To anyone out there that might stumble upon this review, please consider other options for your purchase. This is a complete nightmare. I am frightened for the health of my family.

We schedule deliver for 8/1 and were told we would get a courtesy call the day before deliver, that never happened. My husband called to confirm deliver as we had not received the phone call and was told that they weren't delivering on 8/1 because the dryer wasn't in stock... WE had to call THEM to find this out. They rescheduled deliver for 8/2, put us on the last delivery time slot of the day between 5:00-9:00PM - initially this made me mad, but it wasn't a huge deal until they never called at all (we were told they would call 30 minutes before delivery) and never showed up.

We called again and told the customer service rep that the driver never called or showed up, and they said there was nothing they could do as it was too late in the day. She asked when we could reschedule for delivery and at that time, we didn't know our work schedule for the week, so we said we would call back in the AM to schedule. We got a call at 8:00 am the following day trying to confirm delivery for 1-2PM... We never scheduled delivery, they just decided that's when THEY wanted to deliver... We weren't available at that time so we had to reschedule again.

Before rescheduling my husband spoke with a supervisor who apologized profusely and said that she would personally guarantee that our delivery would take place on 8/4 between 4:30-7:30. It's currently 7:50 on 8/4 and no delivery, no phone call. We just got off the phone with CS and they said the driver was running late and has one more stop before he can make it out to our house. More than likely, we will be waiting until past 10:00pm for him to unload and install everything.

I would strongly suggest you pay a bit more for your appliances from somewhere that has a great delivery reputation. Conn's is a TERRIBLE business with ZERO communication and customer service skills. I would never suggest my worst enemy shop here.

My husband needs the computer right away that is why I bought one. The customer service rep did not seem to care. She said it had not been assigned a tech yet it can take at least 3 weeks and the techs would not contact us. We have to call to get status if there are notes. This is totally unacceptable. I should not wait 3 weeks for a repair on a brand new computer. I should get a new one. I will never again buy from Conn's. Walmart give 100% better service than this place. My husband has no computer for work or online courses, we are screwed. Thanks Conns!

They call me multiple times everyday and harass me and they are rude and unprofessional. They refuse to send me a new payment booklet and they just want me to take their "word" that the account is corrected. They harass me at work even though I have told them multiple time to stop. Last time I told them to stop calling me at work, they hung up and called my boss at work. They keep trying to put words in my mouth that I am refusing to pay and I keep telling them I just want a new payment booklet to verify that they have adjusted my account and I will pay it right away, and their response is "so you refuse to pay". STAY AWAY FROM THIS COMPANY.

He stated that they didn't have any more of those TVs in stock. He would have to order me another one. I still have no TV in my home and I have been getting the runaround from everyone. I would kindly appreciate if they replace the TV or give my 280 dollar down payment back which I doubt that is going to happen. My payment is due on 08/19/2014. I'm sure I will get a call from them on 08/20/2014. If I dont have a TV, they won't get a payment. It would be greatly appreciated if they keep the $280 down payment and void the whole contract and don't turn me into the credit bureau for a 75 inch TV that I don't have. I have been a new car salesman for 10 years here in Las Vegas. I talk to thousands of people a month. I could have sent you guys a lot of business. Thanks from the number one dealership in the nation.

When I called and ask conns to cancel the payment, they said no, so I had to cancel the duplicate payment on my end. So Conn's would still receive the payment, but not twice. I also faxed copies of all the payments and confirmation on the account, and also have a recorded conversation with your a representative telling me that a payment ext, when not affect me adversely if 29 days hadn't exceeded on the account. I have always made effort to stay in compliance with my payments and do anything to prevent it from reporting on my account negatively. I have several different account with other merchants and never been more than 27 days late on the account, and this is only due to a layoff last year. I just paid off another account with you all in full, with a credit remaining. My husband has two accounts, my daughter, sister, and mom. I had a 670 credit score and now it's way below this and now I'm at risk of losing my clearance at job. I have faxed in several documents to support my claim, and no one has gotten back with me. I have to call and they tell me, it's accurate.

Once I pay this account off, I will never do business again with you and make sure each of my family members, end their relationship with you. I ask for you to investigate thoroughly and review my records, pull all call and listen to them, and update my credit report to reflect its accurate. If you pull up my credit report and review my payment history with 13 other merchants for the past 7 years, it's at an A standing. No late payments, no 30 day marks, you are the only company on my report, displaying inaccurate history. I'm totally disappointed in this, and it's a bad reflection on your company. My credit means everything to me and you are destroying it. I have confirmations and bank statements to see that I made all payments accept those in ext. There was also a time I was told I had an ext, which caused me to go into 27 days late in May 2013, and the agent was incorrect, and failed to tell me I was ineligible. I didn't receive a letter or anything.

I waited for the second tech for a week, called service, told them the arm on the couch was now completely collapsed and the love seat is on its way and now the left arm of the chair is loose as well. They said "ok, we will order parts." The parts came one week later delivered by UPS in the rain and stayed on my porch until I got home from work. I pulled the soaked box into the house opened it and there were about 30 wooden pieces unwrapped in the box and something else wrapped in blue plastic. I laid the pieces on a tarp in the garage to dry out and called the service department. I told the service department the parts came but they are wet, I told the person I was speaking to that I laid them out to dry.

I received a collections call to make my payment on July 13, 2013. I told the collections agent I'm not paying on broken furniture. The collection agent told me the furniture guard is included in the payment, basically if I don't pay they won't fix anything. So I pay. A few weeks later, another tech comes out. I show him the couch, the chair and the love seat. He asks for the parts, I bring in about 30 wooden pieces and the stuff wrapped in the blue package. I lay everything out for him and the tech looks at me and says "I have never seen anything like this." He starts taking pictures of the pieces. He tells me, "I can't do anything with this. They want me to rebuild the whole couch, this a two-man job." He says, "I will make a report and you should know something in a few days."

Now, 3 techs down, parts in the garage, furniture still broken, I stopped paying. Now, Collections call me in September for a payment and offers an extension, I tell the collection agents the same thing that has happened in the past few months. She gets someone from customer service on the phone and the customer service rep tells me, "We have resolved the issue and you have credit on the account to come in and get new furniture, they will contact you to pick up the old furniture." I was so happy, I thought finally Conn's has done their part and stood by their word.

I go to my local store in the Arlington Highlands, go to the counter and tell the customer service rep that I have a credit on my account to get new furniture. She pulls my account and says to me, "No ma'am, you don't. The notes in the system says the wood was damaged and the furniture can't be repaired because you let the wood get wet." To say that I was livid is such an understatement that it is ridiculous. The manager came and tried to calm me down, he even called customer service and requested that the call be pulled and reviewed. He assures me the matter will be handled.

Of course, it great Conn's style I receive no call, no tech, no new furniture, but guess who is always on the job and diligent about the task they are assigned, yes you've got it, the trusty collections department. I tell them simply, "if you can't fix this I'm not paying." They all call service and customer service and someone assures me "we will fix this," but nothing happens. So I finally get a rep in March of 2014, not a typo. March of 2014, that tells me "we will give you an extension, fix your furniture and you will be in good standing." I tell her the whole story as she processes my payment.

I called 2 days after I made the payment to schedule the service tech, but I was told I had to wait until my account showed current before I could schedule the service. Long story short, here we are July of 2014 and I'm still going in the same circles. Anyone interested in a class action lawsuit? I have a meeting with my lawyers on July 28, 2014 to start a case.

She has also fixed my Conn's credit account and is sending me a $100 gift card as well. I have never had a problem with Conn's in the past and my buying experiences have always been very easy, so I will chalk this up to a training issue which she assured me would be dealt with. She went out of her way to make this right and for that I will give them another chance.

Original Review: July 18, 2014

As a repeat Conn's customer, after receiving a letter informing me my credit line had been increased by $4000 with 0% for 12 months, I decided to go back to the store and make my 3rd purchase in about 6 months. I've already paid off the other purchase I made without a single late payment ever. They verified my Conn's credit account and I made the purchase of a washer and dryer on my Conn's Credit Line. Signed all the paperwork. They called later to confirm delivery for the next day, and about 9:45 PM that night, I received a call from the store saying my order had been cancelled because I had set it up to be delivered to my sister's home.

Miguel, the salesperson, made very clear that was not a problem and even asked me for an extra form of ID due to the different delivery address. They would provide me NO information about why it was cancelled, only telling me I had to wait on a letter that would explain why. **, the manager, even told me that she "doesn't have time for this, I'm trying to close the store." I visited **, the store manager, the next day who told me that he had to have that letter they would mail me and, once received, he could help me get it resolved. He also told me that Miguel was trained improperly because purchases cannot be delivered to any address other than my own.

Fast forward today, 7/18, and I receive the letter. The order was cancelled due to "Unable to Resolve Inconsistencies." I call Conn's Credit department who told me that there is nothing they can do for me and that purchases are not allowed to be delivered to any address other than my own. She said I would have to wait 30 days before being allowed to re-apply again. REAPPLY? You already approved me! The funniest thing is that with this letter, they sent me another letter saying "Your Credit Line Has Been Increased!" offering me 10% off.

This company is wholly unconcerned with any semblance of customer service whatsoever. I've spoken with a total of 8 people on this matter, NONE of which can tell me exactly what the issue was here. They all say that NOTHING can be done and that they can't tell me a single thing else other than this scripted non-sense. Miguel even told me that night on the phone that he was told by his manager that he was not allowed to give me the reason or tell me what was wrong.

I have paid off my other account without a single late payment ever. That's the reason you raise my credit line and send me letters asking me to come back. And I did... and some moron, somewhere, decides that I'm in there making some fraudulent purchase, but NO ONE can tell me why or how to fix it. In fact, I'm being told that NOTHING can be fixed. I'm exactly the kind of customer you want - someone who has a proven track record of paying his account off and never being late, yet you cancel my order and refuse to give me any explanation, treating me like I'm some sort of criminal. I'm absolutely beside myself at the complete lack of service and give a damn from anyone in this company. Not one person has stepped in and said, "You know, this doesn't sound right. You are a loyal customer, so let me see what I can do to help you get this resolved." Absolutely a shame. And to think I told Miguel, the sales person, that I would be back in two weeks to purchase a new bedroom and mattress set. HA!

After dead ends with manager for supervisor for repairs or repair supervisor or escalation line on 1/11/14 I went to the store and the manager, Jose, stated that for whatever reason the desktop was not approved for the part request and that the exchange given previously will stand. He stated that I had 1399.99 credit and to select ANY appliance and the remainder will be refunded as a check in a few weeks. I asked repeatedly and confirmed refund and time frame, he personally processed the transaction with the worker, Nasim, as training him on procedure. I got a dryer which was 519.98 leaving a remainder of 880.01 which I never got.

In 3/14 I go in to ask about refund. By this time there is a new manager, Oscar **, he tells me previous manager fired for wrong procedures, tells me that he should have not given me dryer or said that I would have credit refunded and stated he will write a letter to corporate. After many calls and left messages which he never returned on 5/14 I go in and he states that there is nothing he can do and that I am out the 880.01 credit and gives me the 1-877 number on my warranty and labels it corporate and tells me to call them for further assistance. I call them and speak with Constance on the escalation line after telling her what happened she tells me, "sorry there is nothing I can do the previous manager, Jose, was wrong," and that I should have use up all the credit at the time of exchange or not, I lose credit.

I ask to speak with her supervisor. She says that she was telling me what supervisor stated. I then ask to speak with them directly and then she says she will file claim to investigate this issue and follow up with us if its anything like the one I filed previously. I'm thinking they will never call. So here I am losing out on $880.01 due to a MANAGER error that Conns won't correct or even give me the credit for.

I am thinking about starting a petition to hire an attorney and sue Conns with others with similar issues as Greg Abbott did in Houston recently. My Facebook seems a good place to start along with local news channels. It seems that Conns just tells you "we will call you", never do and then give you excuses "oh we got the wrong part" as if they try to get the part off another similar product warranty but then come to find out they are not compatible as they bill the manufacturer warranty that is active in the first year for most electronics.

Also the last 3-4 things I have bought I have had to return to the store to redo paperwork. I live 1hr from there. This place is a joke and their customer services is a joke. Some guy from another state or country calls you wanting info and the store has no idea what you are talking about when you call them to ask why the info was needed. Also had different bill due dates on 2 accounts and would get a late payment call from some guy. Being a ** I would call the store and ask. They would say I was paid up for the month thinking of telling them to come this crap up. Last time I went to their store I saw 3 of the same couch I have broken on the floor for sale at a huge discount. So that tells me it was junk to begin with. Thanks Conn's for the junk.

I talked with Conn's Customer Relations and they are refunding a delivery fee and charging me the lesser restock fee of 15% for the returned pedestals. I did not want the pedestals exchanged for new ones and instead will cancel my pedestal purchase. My account was supposedly updated via computer with this new agreement.

When I go to Conn's store to make my first payment on my washer and dryer and if the store honors the cancellation of the pedestal purchase and only charges the 15% restock fee, I will consider this matter resolved and am happy with the outcome.

Original Review: July 13, 2014

I'm sorry this complaint is long, but there are several unbelievable problems that happened resulting from this one purchase. On 6/21/14 I bought a washer, dryer and two pedestals from Conn's, spending over $2100. I had presented an ad with a lower price from Sears of the exact same product, which they price-matched, but would not give me the 10% price difference that they advertise. The reason given was that the Sears ad would expire on 6/22, the next day after I bought them!?! Is this their real policy?

On 6/24/14 the washer, dryer, and two pedestals were delivered. After installing the washer, dryer and pedestals the delivery guy jumped from behind the dryer onto the top of the dryer to get out from behind it as the second guy began explaining the control panel and operation of the two appliances to me and started a washing cycle. They asked me to sign their delivery paperwork and then promptly left. When the washing cycle finished I went back into the laundry room and a large dent on top of the dryer caught my eye, apparently caused when the guy jumped on top of the dryer denting it with his knee. I immediately called Conn's warehouse/dispatch and reported the damage. They offered to either replace the dryer or issue a $75 compensation check. I chose the check option.

I then decided to wash a load of delicate clothes on cold water setting. Upon completion I unloaded the clothes, which were steaming hot! I came to the conclusion that the delivery guy hooked up the cold and hot water to the wrong hoses. My clothes were ruined! Upon standing after removing that load I was at eye-level with the top of the washer and noticed three small indentations; and on further inspection saw two or three more indentations below the door and on the side of the washer. I also did not think the washer and dryer had been leveled because of some vibration noise I heard from another room. I immediately recalled the warehouse/dispatch and reported these findings. Dispatch informed me they would send another delivery team out to connect the hoses correctly and have them take photos of any damages.

This second delivery team reconnected the hoses properly and took photos of damages. I also had them remove the appliances from the pedestals to check for damages (possibly being the reason for some vibration). On doing so they discovered the previous crew failed to lock all the latches on the pedestals to the washer and dryer and one latch was completely broken. There were also some scratches and indentations on the sides of the pedestals. At that point I decided not to have them reconnect the pedestals to the washer or dryer and decided I did not want the pedestals. The crew also informed me they could not level the appliances because "my floor was not level".

I contacted dispatch the next day to report these new findings and I got transferred from one person to the next - none of them could find any evidence of problems reported by me to their office! I called the next day and retold my story to three different people in the warehouse and dispatch and was informed the person I needed to talk to was out of the office for a few days. A few days later I called and talked to this person and she informed me that because every problem was not reported during my very first phone call when I reported the dent on the dryer, I would be denied any compensation for damages, only the $75 compensation for the dent on the dryer! Furthermore, she stated she had no record of ever sending a second delivery team to my house to take photos. What??? Are you kidding me? This was unbelievable!

I still had the delivery guy's phone number on my phone when he had previously contacted me concerning his arrival time. I called him and relayed to him this incredible situation. He confirmed that he still had the photos but was never instructed on what to do with them! He said he would contact his supervisor the next day for a "heads-up" and could verify everything I reported.

The next day I contacted Conn's Corporate office, again was transferred from the service department to the corporate office and back again - one person to another, repeating my story each time to at least 5 different people. I then got on Conn's Home Plus webpage and reported my situation. They are supposed to respond within 72 hours (6 days), which they did not do. So I started calling them again. A few days later they sent out another delivery crew who came out and leveled the washer and dryer. They had no instructions to take any photos or pick up the pedestals, and could not do so without a work order.

I called the corporate office and was told to contact my salesperson at Conn's to return the pedestals. I could not get a hold of the salesperson but talked to his manager. The manager informed me that to do this it would cost me a $129 re-stock fee. I looked at my paperwork regarding the pedestals and on the inside cover of the red jacket that enveloped my invoice it distinctly states Conn's return and exchange policy for appliances would require a "15% restock fee within 30 days return". Since the pedestals cost $500 the 15% would total about $75. When I told him this he stated that rule had changed during the month of June and I must have been given the wrong red jacket! Again... Unbelievable!

A few days later I received a response on the Conn's Home Plus website asking how I would rate the support I received! To me this was indicating that they determined they resolved all my issues by sending someone out to level my washer and dryer!!! I called the corporate office again and talked with someone who would not give me their last name - just the first name and employee number. After telling her the whole story she stated she would call me back the next day, but she never did.

It is obvious that Conn's strategy to complaints is to wear the customer down by transferring them from one person to the next, one department to the next, with no one assessing or addressing the problem - just a constant runaround until they can run out the clock on the time period in which they are obligated contractually to resolve problems. Is there anyone out there who can help me??? PLEASE!!! I really need some legal advice.

I explained that I was 63 years old and sleeping on the floor and nothing, so enough is enough. I call to complain again the girl and the help desk said she was sorry and that I deserved a month free across the board gave me an order # and said Anna **, a supervisor would contact me to finalize. That was 2 weeks ago, no call. I have had 73 calls since then about my payment and I explain the situation and nothing is done. This is harassment in the worst way. All I want is what is owed to me. I even called to work this out and was told I was a liar about the order for the free month. I need help with this matter please!!! I don't wan this to have to go to my attorney.

I spent over an hour on the phone getting nowhere and transferred to every single department at Conn's. I still have items that have not been delivered (oven, microwave, rug) and if this is not resolved TODAY 7/11 by replacing the defective section of the couch, I will be returning you your defective couch and cancelling the rest of the items I have yet to receive. I will take my business elsewhere!!

Where does customer service start? Where does a company that boasts customer service and quality start to stand behind what they sell and advertise? We have phone records of over 50 hours spent on the phone with Conn's and us quality repair company documenting the constant time we have to take away from work to schedule appointment after appointment just to be told we have ordered parts when the repair tech says it needs to be replaced. It is quite baffling the total lack of care of customer needs and lack of quality products being sold.

Called conn’s and was told I needed to have presented the coupon at the time of the purchase. I filled a complaint with the BBB and I kept getting a response stating that the dining room table and the chairs that came with the table were priced individually and therefore did not meet the single Item minimum purchase requirement. I bought a dining room set packaged by conn’s with four chairs for $799.00 - nowhere on the big price tag did I see the breakdown of the cost of the table and the cost of the chairs. If the items are also sold separately but you decided to package them and sell it as a package, I should be entitled to the offer.

I am not asking for my money back or even a new chair. I simply want what I deserve - for Conn's to repair the damaged chair that they delivered to my home. This is not to mention that the delivery people damaged an 8-foot wall and my banister during their first attempt at delivering my furniture that I had to pay to repair, in my brand new home that I had not even moved into yet. And not to mention that the manager of the store and the assistant manager assured me that this would be taken care of. And all the issues fixing the billing mistakes.

It is really sad that people can spend their hard earned money in this store and they simply don't care to make things right when they deliver damaged furniture or when they damage your home during delivery. That they don't have the courtesy to return phone calls or do the right thing. I have never dealt with such a poorly run company or one that keeps telling me that they want me to have a good customer experience while at the same time telling me that they will do nothing to repair defective furniture if you don't happen to see the defect in their 24 hr limited timeframe. This is the most horrendous customer service I have ever experienced.

This is so unacceptable and the worst customer service I have ever experienced. I have read nothing but horrible comments about Conn's and I wish I would have read them before I did business with your company. I will NEVER make another purchase from Conn's so long as this matter is not resolved.

I am not happy with any of this. I purchased a new washer and do not feel that is what was delivered. I phoned Conn's customer service department on July 3rd & was told my call would be expedited to high priority because of my dissatisfaction. She stated it would normally take up to 72 hours to receive a call back. I phoned Conn's this morning (July 7th) because no one has returned my call. I told the customer service personnel that I was dissatisfied & would like a new washer or my money back. After much discussion I asked to speak with someone in management & I finally was transferred to Jacqulyn ** employee **. Jacqulyn told me I did not qualify for a new washer. I asked her what would qualify me; she stated a technician would have to state that my washer could not be fixed. She also stated it was a misunderstanding & in fact I had a new washer. This is unacceptable & not a resolution of my complaint. Thank you.

2) Also are instructions to call 1-855-CONN-FIX, that my unit should be returned back in 7-10 business days - it hadn't been, so I called the 1-855 number on 6/18/2014; I was informed by the rep that there was NO RECORD of my unit being submitted for service, that their records indicate that the unit is STILL in-store where I dropped it off for service. 3) I called the drop-off store, and was informed that the unit was in fact still there, that it HAD NOT been sent out for service - mind you, this was done 11 days AFTER I had dropped it off!

4) On 7/3/2014 I received a call from the drop-off store informing me that my unit was ready to be picked up - this was 4 days shy of it being in service for 30 days (the point to this will be made later on). When I arrived at the store, I was instructed that I must sign the "completion of service" ticket BEFORE they would bring the unit out for me to take. When one of the floor/store managers brought the unit out, I asked him what was found wrong with the unit. He told me that once it's taken to service & it runs for 5-10 minutes, it's usually not annotated that there is anything wrong with the unit. I informed him that THIS was why the unit was in service: it would ONLY run 5-10 minutes before shutting off. I even informed him that this information was on the service ticket (D. **, who wrote the ticket order happened to be at the store during this event, and she even concurred with my statement!). I asked for some help getting the unit into my vehicle but NO ONE came out to help - a gentleman who worked at the neighboring grocery store who was out on a break came over & helped.

I made it home with the unit, took it out of my vehicle & rolled it into my garage to charge the battery (electro ignition) to give it a test run. Just out of normal habit, I performed pre-use inspection & prep of the unit, i.e., check the spark plug wire, check the oil level, and (again, out of pre-use habit) checked the fuel. Now, when I brought the unit in, I was instructed to drain all of the fuel out - why, then, was there fuel in it now? I had placed the fuel smell while it was in my vehicle due to the fact that it had been (supposedly) serviced on, so it was not something of concern: lo & behold, the unit had fuel in it!

I then noticed the ignition cable to the key start disconnected from the switch - I attempted to plug it back in and the ENTIRE switch mechanism fell apart! There was NOTHING wrong with the switch when I took it in for service, and since it was broken, I could not attempt to charge it. This ONE event had already determined that I was going to return the unit back to the store - then I thought, "Since you have the unit out of the car, and since it already has fuel in it, try starting it with the recoil, as if the battery was not charged. One, two, three short prime pulls, then the full start pull - the unit started, then sputtered 3 seconds later, then began to thump & vibrate...THEN a bolt fell out on the side of the engine! I loaded it back in my vehicle to take it back to the store.

5) When I arrived at the store and told D. ** what had happened, Store manager DiAngelo came up during my closing comments to D. **. He asked me to explain to him what was the problem, so I told him about the fuel being in the tank, about the ignition switch, about the bolt, and about the fact that the unit had not been repaired...he asked me what would I like him to do about it.

6) [30-day point now will be discussed] I told DiAngelo that I either want a new unit or I want a complete refund. He told me that all he could do was to send it back to service, and I said that I was not going to have my unit back in service for another 30 days (then the light bulb went on) - I informed him that by deceptive force having me to sign the work completion ticket in order to get my unit, I was tricked into terminating the 30-day free replacement/refund clause (for this service) of my Extended Warranty!

7) I told him that I wanted a refund or give me a new unit - he said that he could not issue a refund, only Corporate could do that, and he could not give me a new unit since Conn's no longer sells lawnmowers.

8) He then told me that the best thing he could do was to send my unit back for service, so I asked that he denotes this ENTIRE event on the new service ticket (as I had D. Williams to place what the unit was doing, along with the fact that the charger & key was being sent with the unit), but he told me that he was not going to create a new service ticket. I asked if the old service ticket would be reopened, and he told me know. So as much as I could possibly calmly muster the strength to ask, I asked him if he intended on me leaving my unit without ANY documentation - $600 worth of equipment without ANYTHING to support it?...He said, "Yes, that's the best I can do for you." I left the store, tried to put the unit back in my car (my hands were trembling nearly uncontrollably from anger, I had to sit down...I could barely breathe!). Once settled a bit (and while still in the parking lot of Conn's), I called 1-855-CONN-FIX so that I could inform them of the events.

9) I was told that the best thing I could do is to take it directly to the Service Center, that these events would be in my file, that I should call 1-855-CONN-FIX prior to heading out so that they could inform the Service Center of my pending arrival, that the best that can be done at this time would be to place the unit back in service for another up-to-30 days [I failed to mention that I got a citation from my HOA for an unmaintained lawn], that if then they could not fix the unit, a refund would be issued.

On Monday 6/23 I FINALLY received a call from the technician and was told HE JUST ORDERED THE PART ON FRIDAY 6/20 (after telling my mother he would order it on 6/18). I asked the technician WHY he waited until Monday after he told my parents it would be done on Wednesday, his reply: I am sorry ma'am. I reminded him the air conditioner was for my elderly parents and this was unacceptable, his reply: I am sorry ma'am. I wanted the supervisors number (he would not give it to me). I called later in the morning on 6/23 to get the number to the supervisor, I have called 3 times and left messages and still No return call. I called on 6/24 to check the progress and tell the story yet AGAIN, and I found out the part for the air conditioner will not be in until 6/30.

WOW!! THIS IS UNACCEPTABLE!! I asked for corporate number and was transferred to collections. I called back and was transferred to the same customer service department. I finally got through to "Corporate" and was given a ticket number, because supposedly she was going to expedite the order. Called again on 6/27 only to find out the estimated time was still the same date 6/30. I will never purchase anything from Conns again, I have told EVERYONE I know! A person pays $1000 for the warranty policy and does NO GOOD!!

I was treated rudely when I questioned the time frame and was told it's Conns policy. I am a new customer and actually got recommend to go here by other customers, however with the customer service I have received, I am not satisfied. I was told my tv would not get replaced only repaired and I have to wait for the part. I would like my tv replaced or fixed immediately. I have tried calling and have not gotten a resolution. I could be contacted at **.

I called the sales rep, Pam, that same day to let her know about these issues. So begins the runaround. Our furniture was delivered on February 8th and I got the runaround until May. That is when someone who is contracted through Conn's finally came out to look at the furniture. Today, June 11, I have finally received the replacement piece for the furniture. Now I, the customer, have to call Conn's and have them set up another appointment so that they can come out and fix the problem.

As for the remote control and manual for the fireplace, I called the store at the end of May to get an update on those items and was informed that the manual was either thrown away or given to another customer. I told the sales rep, Pam, that another manual needed to be ordered. She told me that she would take care of it. I called her on May 11th to get an update. She proceeds to tell me that she has called the warehouse and that they are not able to send her a manual until they come across a damaged fireplace so that they can take that manual. So I am explaining to her that this doesn't make sense.

While other customers are receiving everything they have ordered, here I am four, almost five, months later still trying to a simple manual... REALLY!!!!!! And between the time of delivery and today, there have been numerous calls that have had to have been initiated by me. Once I go pick up the remote for the fireplace, I will NOT ever step foot in that store again. This entire process has caused me and my family frustration and stress. And I will NEVER refer anyone to Conn's!!!!!! They Strive for 5 for their survey... WHAT A JOKE!!!!!

As this was a father's day gift I went to the store. I was told the one on clearance had to be paid with cash, not charged. And was pointed to one similar to the damaged one except it was $300.00 more. I had the chair added to to my order. As the paperwork is entered the salesman tells me that the bed I ordered is now out of stock and I can wait another week for delivery or they have another model that's $200.00 more and everything will be at my house the next day.... I canceled my order and left the store.

Conn's called my job so many times before I was laid off that I was written up and warned to pay my bills and get the calls to stop. If my bill was due on the third they would start calling my job the morning of the fourth. I have never been 30 days late. The calls from conn's are one of the reasons I lost my job. It was very embarrassing. Conn's is the worst company to get credit. I would warn my enemy to not get credit here. I referred 2 people to Conn's before I knew how they were and they opened accounts. I warned them after my bad experience and they have declined to get additional credit because they know what I have gone through. I will pay these stalking, unprofessional, loan sharks off and close my account as soon as possible. They have some of the worst reviews of any company in business.

I made sure plenty of times when we purchased the TV if we had the correct insurance since my house has been broken into before, and the sales guy said yes, I have the correct insurance! Now, Conn's is telling me they can't do anything about it, even if their sales guy lied to us. Then, since my account is under GE Capital, after the talk with the manager, Conn's told me I can to talk to GE Capital about the situation.

When I called GE Capital, they told me this situation doesn't involve them because they don't cover stolen items. This big lie about the insurance I purchased has me going crazy. I have wasted plenty of time on the phone with the 2 companies and driving back and forth to Conn's. Who takes responsibility of this??? I WANT MY TV BACK! I WANT THE SERVICE I THOUGHT TO BELIEVE I WAS GETTING WHEN I PURCHASED THE TV! They have me going back and forth. This situation has been going on for months and nobody can do anything about it? Why not????

My wife called Frigidaire and they told her the part was due in on that day which was a Monday. Frigidaire would expedite the part. Here it is May 28th. 35 days after the 2nd repair call was made and nothing has been fixed. We call just about everyday and get passed around from one person to another. We have talked to at least 23 customer service people at Conn's: Point is don't buy an appliance with Conn's unless you love getting the run around. I really regret my purchase and I'm very disappointed how Conn's handles their warranty repairs.

Do you know why? Because they never removed the living room set from my account. The salesman actually said, "Oh, it looks like they removed it and tried to run it through again." So they purposely tried to charge me $4,000 for something I did not get. My bill for the one item I DID get from Conn's (a fridge) is due on the 18th. 2 days before the 18th, I still had not received a bill in the mail with my account number so I could make a payment. I had to contact customer service a couple times to get my account number. Today is the 27th of the following month. 38 days after my initial payment was due. I still have not received a bill. If I had no contacted them myself to get my account number, I would have been charged a late fee and I'd be stuck with this AWFUL company for even longer. I've already told everyone I know never to purchase anything from Conn's.

Since then, we have been given nothing but runarounds. Called the Service department & they said the store should have just replaced it since it was only 2-3 days. They asked for the guy's name who sold me the TV and store number & was going to call them. No one ever called me back. No one ever came, looked at the TV or nothing. Called the Conn's salesman & he said they was going to replace it and that the TV should be here April 29, no later than April 30. Waited until April 30 & no call or nothing. Called the store & the salesman was off (of course) and told them what the salesman said & they said that the TV isn't there and they didn't see any reference to it. Again, was then told something about a work order and that it should be processed that Friday (May 2nd) or no later than Monday May 5th.

May 5th have gone & passed and still nothing. Every time you call, it's nothing but runarounds. It's like nobody knows anything and you get transferred 10-20 times each time you call. One rep said we could exchange the TV for another brand, then another rep said you couldn't. This is the most horrible customer service I have ever experienced in my entire life. Then I gave the salesman a 5 star rating (what a joke). Only had the TV for 3 days (never opened or watched) and receiving service like this. This is ridiculous. I have a TV sitting in my living room that we can't watch or get help with. My daughter had a party on 4/27 (a house full of people) and of course the guests couldn't watch TV smdh.

The 1st bill is due 5/19. I bet I receive a call about paying the bill. They will just be calling because I will NOT be paying a bill for a TV that can't get replaced or repaired. What is the purpose of the warranty again? I wish I would have read these reviews before considering Conn's. I will never recommend anyone to purchase anything from Conn's. I've been trying to be patient, but this is just beyond ridiculous. This has been going on since 4/22, it is now 5/8 and I don't know anything or haven't heard from anyone. I see I will just have to pull up to Conn's door and pitch them their TV back to them and get a Lawyer. I promise I will not be paying one cent for a TV I can't get replaced nor repaired. You all have the right name, Conn's. CONN people out of money for junk & horrible service.

We paid over 800.00 for this tv and Conns is taking its sweet time to fix it. (I want it replaced as apparently it is junk and don't feel I should have to wait a month to have a tv serviced). I just read that CONNS was sued and the AG charged them with unlawfully failing to honor warranty agreements. Very disappointed as I was looking to purchase a fridge and washing machine from them next month...but now it looks like instead I will be spending money to have my lawyer contact someone because I am not playing the bait and switch game for months with this company.

I then called to speak to the supervisor and couldn't get him. Then another assistant manager contacts me stating another employee was going to bring the fridge. That employee was very nice and knowledgeable. My fridge was delivered this past Friday. On Sunday, I called the store to let them know the ice maker did not work and was told to call service. I called service and they sent someone out on Wednesday. The service man said the control panel was no good and was surprised it was staying cool. He stated he would order another part. I called the local store back on Thursday to request a new fridge and was told to call the service company. I called the service company on Friday and was told to call the store.

My son comes home from school and tells me the milk is no longer good and everything in my fridge is ruined. I'm being told it takes 7-10 days for parts and 24-72 hours to find out about having the fridge replaced. I notified the store 48 hours after getting the fridge it wasn't working properly. I bought a new fridge, not a refurbished one. I have three kids and a husband who is a disabled veteran and we live on a budget, a very tight budget. Now I have about $300 worth of food wasted and I have to wait for a claims form to fill insurance. This has been the worst experience I have ever had. I am so emotionally drained and panicked about how to replace the groceries. I will never buy from here again.

I've had to make numerous phone calls on a daily basis trying to track down the status of this repair. I've left a message for dispatch manager in Dallas who never called me back. I've left numerous messages with the Helpdesk and asked to talk to cust. service supervisors and managers. No one has ever called me back! I've even called a store manager in Plano, TX who said he would send an email to the service dispatch people to help me. This is the absolute worst customer service I've ever experienced! Can anyone in this company help a customer???!! Going on 30 days since initial contact.... still no microwave repaired and no one is helping to resolve! If this is getting to ANYONE at Conn's, please call me back!!!!

I then placed a call to the repair center and they said that service call had been closed out so they needed to send a second technician. He came out and he said nothing is wrong with the table. I called back and told them this was incorrect that I have pictures of the crack in the table. So this time they told me they would send a 3rd technician out since there were 2 different reports. So mind you these appointments are sometimes scheduled as far as 3 weeks out so a third guy comes out and he says the same thing the first guy says the table has been repaired. So this all started around Oct 23, 2013. We are now April 28, 2014 and they are telling me that the table is up to manufacturer standards!!!

I refuse to pay over $2,000 for a table that was sold to me new but has been repaired!!! Conn's can come and pick up everything from my home. If this is not taken care of I will contact the NEWs and let them look at the table to see if they would want to pay a brand new price for a damaged table! All Conn’s can tell me is I will have to let management look at this but it’s up to the manufacturer!! I will take this table and deliver it back to Conn’s and not pay for it, and I don’t care about the credit score!!!!!

I immediately pulled out my iPhone and showed him prices at other appliance stores. He then told me that I would have to pull the deal from a weekly Sunday paper. I came back the next day with a printed copy of weekly deals from Best Buy, Fry's, Walmart and another salesman was trying to tell me that they were different items. I finally found the serial model number, and he took my papers to the manager. The manager told me the only way they will match a price is from a non-printed version of the Sunday paper. I then made my way to the door until the salesman tried to persuade me to buy it for $300 more since I could finance it there for 12 months 0% APR. I then told him I was going to finance it at Best Buy for 0% APR for 18 months.

This place is a perfect example of a business that is scared of an educated consumer. Once I got a chance I browsed their appliance items and saw that most of their stuff were around $100-$400 more than everywhere else. No wonder their stocks are crashing 30-35% at a time, their company policy does not let them make every sale possible. They do not update their prices either, and just try to milk as much money out of each consumer instead of stepping up to their competition. My best advice is to go in there and do your research! If you have the time to find "Sunday Papers" maybe you will get a deal, however many appliances and items won't be on there.

Today is 4/23/14 and although I am still making finance payments, I have no working washer and dryer. I have visited the store to speak with a manager, called the store and spoke with a sales representative, called customer service, called the warranty department and called the warehouse on several occasions 3/27/14, 3/28/14, 4/2/14, 4/10/14 and 4/16/14. Again today is 4/23/14 and my issues are still unresolved. So I have a beautiful washer, a beautiful dryer and a connection cord sitting in my laundry area that are all unable to be utilized.

Friendly the staff are completely, but reliable service, not at all. I have a warranty on both, yet because I relocated they are not servicing my machines as the address does not match the original address where the products were delivered. This does not make sense to me, a warranty is for a product, merchandise not for an address. Again, the staff is always friendly when you visit and call, but that does not make up for the horrible follow up or lack of actual service. I would definitely say that one should be cautious when making purchases from this business for major appliances. It may be better to avoid completely to circumvent added and unnecessary frustration in the future should any service issues arise.

On March 23, 2014, the machine required repairs again, at that time I requested that the washer be replaced because it was obvious to me that it was defective. I asked the repair service representative to escalate my issue and I was promised a call back. I did not receive a call back, I had to call and ask if my issue had been escalated, and I was advised that it was denied.

A repair visit was scheduled for 3/29/14, the repair man stated that several parts including the filter, which had already been repair 2 or 3 times, the drum, bearings and some other part would need to be replaced. Parts would need to ordered. I asked him to escalate my issue and to just have a replacement, since it was again, obvious to me and to him that this was a defective washer. I called customer service and the repair department the same day, again asked for my issue to be escalated. To my surprise, again it was not.

I have called and spoken to several people, including the store #86 and asked for a manager to call me back. Needless to say, I have reported my concerns to the Better Business Bureau and the Attorney General's Office. I have requested by servicing files several times and my request has been denied. I called again on 4/15/14 and Spoke with Schameka, she was of no help. She advised me that Conn's does not keep records of my calls and they had only two records of me calling on 12/3/13 and on 3/23/13.

I called again the same day and spoke with Ebony, she at least did try to assist, but to no avail, she submitted a ticket and advised that I would receive a call in a few days, Ticket # 344384, still nothing. I called back a few days later and spoke with Melissa, same story. Finally on 4/12/14, I was told that a repairman would be coming out on 4/16/14. I asked for him to come early morning or late evening, since my daughters had a vision appointment at 4 pm. Guess what time I was scheduled for repair? Between the hours of 3-5.

I called them on 4/16/14 and spoke with Diana, who by the way was very unprofessional. I told her I did not want to speak with her any longer and to get me a manager. Manager Jeff from dispatch came on the line and advised he would do all he could to get someone out that day, of course, that did not happen and the next day no one could come out for whatever reason. I called again and demanded to have someone come out on 4/18/14 to repair my machine. So finally today, its sinks in this machine cannot be repaired and they will replace it, but again, I'm not provided with a specific time frame. I called Jeff the manager from dispatch and repairs, Diana says he cannot come to the phone because he is in a meeting and he will call me back.

Here are my FACEBOOK communication with Dyesha, she reached out to me after I posted some negative comments on Conn’s Facebook page: "Dyesha, my number is **. I called you back at the number you left on the previous message and no one knew how to get in touch with you. Someone is supposed to come today to between 8-10 to fix the machine. To say that I have had a horrible experience with your company is putting it mildly. I have reported your company and the service department to the Better Business Bureau and to the Attorney General's Office. I requested a copy of my servicing files and that also has been denied. I will be following up with the Attorney General's Office and I will advise them that my request, which I legally have a right to has been denied. Thanks."

Conn's Response: "Thank you for providing your contact number. After further review and research, we show that you contacted service on 3/23/14 stating your washer was not going through the cycles. A service called was scheduled for 3/29/14 and upon inspection the technician found parts needed to be ordered for repairs. Parts were scheduled to arrive on 4/7/14, however there was a delay on one of parts and our records show that a technician contact you but no one was available, therefore they left a messages that your service needed to be rescheduled. We show on 4/12/14 we attempted to contact you schedule a service date but no one was available and left you a voicemail to call back to schedule a date for service.

We do show that you called back the same day and was scheduled for a technician on 4/16/14; however, you contacted us stating you would not be available during the time frame therefore, you were rescheduled for today 4/18/14. We are able to provide you with a copy of your service file once the service has been completed and all information has been updated; please contact the Service Department for this information at 1-877-358-1252. If you have any other questions or concerns, please contact Customer Service at 1-877-358-1252."

Dyeisha, I'm still without a washing machine and now finally, someone realizes that indeed the best thing to do is to replace it, yet they don't know when that is going to happen. I don't know what numbers they are supposedly calling me on, because I did not receive any messages. Each time that I see your 800# I call right back. You also have my daughter’s number on file and she has been called to advised that they were coming out. Again, my concerns are not being addressed. I have filed a report with the Better Business Bureau and with the Attorney General’s Office. That is why I need all of the servicing files for the complaints that I have filed. I will also send an email to Theo Wright, and I will let him know how I have been treated.

I have been without a washing machine for almost a month, I have to go to the Laundromat and wash my clothes and pay them for that, and I'm paying you for a machine that does not work. No one, that even you has offered to reimburse me for my time or the money I'm spending each week. I'm a single mother of two daughters, and I work very hard for my family. I was grateful that your company extended me credit. I wish I had known that your servicing was this awful, I would not have made any purchases. I work in customer service, and I know the customer should be the top priority. I have not received that level of service. I see that it’s the same for everyone, yourself included, to just past the buck and not take any ownership.

I thought all was good until I received my payment book in the mail. The amount did not match my contract because the insurance was still on my account. So I went back to the store and I was told that they had done everything as they were supposed to and the insurance should be removed by Friday. I waited and checked on Friday, it still was not removed. I went back to the store again for a third time and asked for the manager. He told me they would work on it. Meanwhile it is still on my account. Each time I went in to the store I told them I wanted to make my payment I was told to wait until the insurance is removed to make the payment.

So now here I sit, my due date is 3 days away and this matter has not been resolved. I want to make my payment and I want the insurance to be removed as I was told on numerous occasions that it would be. I should not have to keep going back to the store to get this taken care of. I am taking time out of my day to do what the employees of Conn's should have done on 2/28/14. The burden should never be on the customer.

Two weeks later I receive another phone call from another tech and he stated he placed a request to have my refrigerator replaced because he feels that replacing the part will only temporarily fix the issue. I told him I was going out of town for a few days the following week and he said, "we for sure should have an answer by then." I called that Wednesday on my way home and he stated I would need to contact the service department. I contacted them when I got home and they stated my claim was denied because the manufacturer stated if they added this other part it would fix the issue. Which I have been told by other tech's outside of Conn's that it is only a temporary fix. I told them I did not agree with this and wanted to file a complaint not just for the denial but also for the service that I have received.

At this point it had been 3 weeks since the first tech came to my house. I have called back several times since then and only get the run around, they are ordering part, they are waiting on parts, etc. When I called back this week to check the status of the claim they stated it was resubmitted Saturday (which I had been told once corporate does not work on Saturday's) because there was confusion on the complaint. I spoke again with the service department and they stated they were still waiting for parts to come in. Needless to say I have gone 6 weeks with no refrigerator. Not to mention I paid for a service that I have not received in a timely manner. I have told them if they are not going to replace my refrigerator I wanted a written and signed document stating if the refrigerator went out after my warranty they will replace it.

My warranty is up Nov of 2014 which is not very far from now. I feel as if they are only wanting to repair the refrigerator as a temporary fix because my warranty is almost up and I will be forced to buy another refrigerator (which will not be from them). I have had to buy ice everyday. I have had to eat out a lot due to not being able to keep refrigerated food at my house, and lost close to $200 in food when the refrigerator went out. I know a customer service rep will respond to this in a way to make this not their fault as they always seem to do from the comments that I read. They need to take ownership of there horrible customer service and their horrible repair service. SERIOUSLY I THINK 6 WEEKS IS LONG ENOUGH.... I have been very patient and my patience are almost gone now.

I asked the manager if they would notate the account that we had called on her behalf and had given them explanation of how severe her medical condition is and the manager stated she would note the account and for us (the family) not to even worry about this account, that our sister was more important, that this was not more important than what we were going through. It would be nice if their system was setup to actually care and recognize that things happen in life beyond our control and they should think about changes, instead of stressing everyone out and making the matters worse no matter what it is. Harassment should be against the law especially when it is for matters as life threatening illnesses...

I asked them just to send someone out to look at it before we moved but they are saying that they can't do that. They are just too booked up. So we have a couch that we have had 17 days that is unusable and if we move it, it will just be that way because it could/would void the manufacturer’s warranty. If they would just send someone out to look at it before we move, I would be ok with them waiting until 4/23/2014 to actually do anything with it. The invoice number is **, store number 092, Salesman **.

The following week, I called Conns and verified that they were still willing to honor the Best Buy price and spoke with Jeanette. She said yes, to come on down and they would honor the price. I took a 25 minute drive to the store and met with Miguel once again and he AGAIN told me that he would price match the computer. He told me to give him a few minutes, because he needed to get Manager approval. He came back about 3 minutes later and told me that his Manager approved the price match. While Miguel was setting up the purchase, he mentioned that they were getting in a new model of the SAME computer on Friday (I was in the store on a Wednesday). I asked him if I should wait for the newer model and he said Yes. So I asked him if they would also price match that one and he said yes. So then I asked if I could make the purchase today and pick up the PC on Friday, he said he needed to talk to his Manager. He comes back about 2 minutes later and then at that point tells me that they could no longer honor the price match and pretended like he didn't know the policy until that point. So I asked him if I went with the initial computer, that was already approved for the price match, he all of a sudden said he couldn't do it. So I asked for his manager.

To make a long story short, the Manager was rude... Said to call customer service and that customer service would have to honor the price difference. I called customer service and they told me it was up to the Manager to honor the price difference. Since then I have dealt with 7 representatives and 2 managers at the call center and everyone just keeps quoting the policy and is unwilling to help me. Their Customer Service reps are rude and no one is taking any kind of accountability and won't even apologize for the misinformation given. They just keep repeating the policy. I have had their customer relations team contact me and again, the agent didn't care and again.... only repeated the policy to me. Their agents must be trained as robots and to only quote policies and not empathize with their customers.

I have been promised several call backs from managers and to this day, none of them have followed through on their promises to help me and get me taken care of. I even left my information for the District Manager to contact me and 4 days later, I am still waiting for a call back. At this point... BEST BUY is going to earn my business and Conn's can say GOOD BYE to a great customer. I will make sure my other items are paid off and I will never return to this company ever again. They keep telling me I am a great customer, but won't honor what they promised initially. Very unhappy and will file complaints with the BBB and Attorney General's office as well.

My issue was that the only place it says about returns is when they hand you your paperwork. The only reason I bought the mattress that night, instead of the next day with my wife, was the sales person had told me I could exchange later if not happy. I waited till Tuesday the 11th to hear from Conns and never did. I called back to customer service and was told that they had tried to call me that Friday and I did not answer. I never received that call.

The person I spoke to on Tuesday said she would have them call me back and wanted a good time to call. I told after 4 pm either Tuesday or Wednesday. I still did not get a call, so after 5 pm on Wednesday the 12th I called customer service AGAIN. The young lady then said that there was a note on my account that said they would not do an exchange. I told her that I was not happy and that by not standing by what their worker stated, they were basically stealing from me. I will have to make payments for something I cannot use. She said to wait a minute and then a lady came on saying she was a VP and listened to my complaint. She said she would investigate herself and call me personally the next day (Thursday). I told her that I am willing to pay the difference between the mattresses and not looking for a refund.

Well at 2 pm on FRIDAY, I still had not heard from this person saying they would call me personally. So I called customer service AGAIN. This time I was basically called a liar, that there was no record of me calling Wednesday and that VP's do not handle customer complaints. He said he would open my ticket back up and should hear from someone soon. I worked 20 years in retail management and have never seen such pitiful customer service. I cannot help that the worker that sold me the set was poorly trained and told me wrong. I am totally frustrated and probably will look at other options ( legal , BBB, etc) to get this resolved. I will not recommend this company to anyone. Poor service and customer relations. I am writing this more to vent knowing that Conns will not reach out to make this right.

Fast forward 1 month. I made my first payment, by the way they call you the day it's due and several times a day thereafter. Even when you ask them not to. Two days before my 2nd payment was due, the same recliner stopped working. When my husband examined it he said it got caught on itself again and severed the wire. We called service and they scheduled an appointment. I told them I wanted a replacement and they said the service guy would determine that. I said I'm not making a payment until I know what we're doing. They continued to hound me everyday for a payment. A week later the service guy comes out. I expressed my frustration with the electric recliner and asked him if I should ask for one without it. He said, "that's between you and them, I'm a contractor." He was very short with anything I asked him. I had to change for work and when I came out, my 13 year old said, "He's gone." He left his card and told you to give him all 5s on a survey they would call you with. I asked if he was coming back because all he did was splice and tape the wires together. My son said he thought he was coming back.

I started calling to figure out what was happening. It's been 3 weeks..I have been transferred from service to customer service, and back and forth. I have asked for my issue to be escalated, I have asked to speak to a manager, I have tried to reach executive offices, I have called 19 times and only get passed around to begin my whole story over to people who really have no authority to make any decisions. Yesterday, I finally got a call stating that, after reviewing notes, it was a satisfactory repair. Really?? How would they like a brand new piece of furniture they were obligated to pay for, for 3 years to already be broken twice and Jerry rigged together with duct tape? They wouldn't!!

I have never received such a run around. My confidence in the product is destroyed also in the extra $$ for the warranty. My husband could have done a better repair. In the meantime I keep calling to get help and they keep hounding me for a payment. And nothing has been resolved. Worst experience dealing with customer service ever.

I have gone over a month without my TV and although it’s JUST A TV, it was for one expensive, two I feel like I've paid warranty for HORRIBLE customer service! Not only did I call every single day in that week but I got Lied to, and no one could give me a response, got hung up on repeatedly in one day... even when I ask for a manager. & IF I did get a manager (Sonia) she couldn't do anything for me. I will NEVER go back to Conn’s! Warranty was $200-$400 on top of what I paid for my TV and for what?! NOTHING!

Then, they installed the washer and dryer, same day. The washing machine was not leveled. Now, did I check this with a level? NO of course not, he just hooked the thing up and ran the test cycle like he was supposed to. Come to find out the washing machine was rocking back and forth. Also, must have been a lemon because the washer wouldn't spin a big load. It would just sit there for 30-60 mins. turning and trying to adjust the load. Nothing happening. Not normal based on the equipment reviews I read online and per the owners manual. Also, the trays that hold the soap, bleach and fabric softener are full of water after the load is done.

Then the dryer issues. I was so excited because I bought the newest latest technology and the ONLY TRUE STEAMING dryer, according to my sales associate. I follow the instructions in the manual before using it cause who knows how to program a dryer? So I Open the book fill the tray up with water and and set it off to steam my work shirts and use the wrinkle care feature. Not 10 mins. into the cycle BOOM! TE2 code. Shut off dryer and call technician immediately. Well, since it was BRAND NEW and only 1 day old, I called my sales guy that I bought the thing from thinking he would offer some help. Boy, was I wrong.

On 3/1/14 I called my salesman, Chuck, for anonymity purposes. Chuck says, "You were supposed to make sure everything worked before they left. I told you to make sure it worked before you signed off on it." Well, is the guy supposed to stand there while I run load of laundry on EVERY single cycle, to ensure that it works? No, I don't think so. Your TEAM ran a test cycle and assured me that everything was good so I trusted them because I PAID them to come out and take care of it. He said, "First thing you need to do is call the warehouse. They didn't install them properly." I said okay, disgruntled because I would have liked him to take care of it for me. But I guess this is just the service protocol that Conn's feels is best.

I call the warehouse, they said I signed the paper work saying it was installed properly and that a technician would have to come out. I wasn't worried at all. I paid for the extended warranty which covers the cost of service calls. I called service dept. they said it was the installer's fault and that I should demand them to come out and re-install the machines. Well not wanting to get the run around anymore, I called Conn's Customer Service. Who literally told me they couldn't help that I would have to place a service call. At this point you can imagine my frustration... I'm JUST getting started, LOL. So I say okay and call Chuck back. I say, "Hey man, I have called all of these people and no one will take responsibility to get this taken care of." He said, "I'll call them right now and take care of it."

While he's on the phone with them I call service back and re-inform them what the issue was and they agreed to send a tech out. But it wouldn't be until next week. more than 7 days from the day I called on. Agitated I refused as they took my OLD units with them and I had no way to wash my laundry. They said it was the best they could do. I call Chuck back and tell them what they says and he said that he was getting his GM involved and there would be a gift card in it for me and that they would get the schedule expedited. I leave it at that for 3/3/14.

I hear nothing on 3/4/14 so I wait till the end of the day when I have time to call and start touching base with all parties involved. I finally call Chuck and he schedules an appt for me Thursday of that week, which was the first of the lies, confirming that they can come to Anna whenever they want and they can get here within the 8 days they told me over the phone, validating the lack of competency in customer service with both the techs and delivery teams. We get a call Wed. afternoon 3/5/2013 confirming the appt. would be between 8 and 12p the next day and that we were the first on the technician's list so we should expect him shortly after 8am.

Finally, by 9.30 I called to find out where he was. The dispatcher told me that he had 2 other calls on his list and that they would still be at our house by 12. After several back and forth conversations I finally gave it a rest. At 11.45 I got a call from the technician that he would be to our house in 30-45 mins. NOT arriving by 12, you can only imagine how upset I had become. Of course I began to get pretty upset and demanding on the phone calling the guy that sold me the washer and dryer, the general manager (who I've still not spoken with) and the service team and even called the VP's office at this point to try and get some sort of resolution. I was continued to be shuffled around. "We'll call you back with your fix and we'll get someone out there."

After I got off the phone with dispatch I called to make an appt. for 3/12/14, another week out. The only reason I scheduled this appt was because I had the first part of the day off and would not have to schedule time off of work. I was told by "D" the dispatcher that the tech would be there between 8-12p on 3/12/14 and that I would get a call on Monday to confirm. Guess what... On Monday, I got no call so about 4:30 after I got off work I called them to confirm only to find out that they had made the appt. for 3/11/14. I said this was unacceptable and that they needed to move it to Wed. like we originally scheduled. He said it wasn't going to happen. Then I started calling the store again.

FINALLY I got to talk to the general manager. He called me once saying that there was just no way that they could do it. Then he called me back and said he pulled some strings with his buddy up in corporate and that we would have a brand new washer and dryer delivered to our home on 3/12/13 between 8 and 12p. I said FINALLY some customer service. He thought I was joking and laughed. Well Yesterday morning My washer and dryer finally got here. Early around 930. The guy was pretty cool. Asked me what was going on with the others and said he had the replacements on his truck. I said just to confirm you have a brand new washer and dryer. He said, "Well, the dryer is brand new. The washer is the floor model from the store, I picked it up this morning."

I was so appalled that I could only smile. He too thought it was pretty funny and then asked, "Do you want it?" I told him, "No, just take it back," and I would call the store and sort it out. I called Chuck back at my store and he was appalled himself. "How could this happen, WHY would they do this, I show they have 10 at the warehouse brand new.".. BLAH BLAH BLAH. Finally this guy calls me who is obviously a retention rep or some sort of manager at the warehouse. He very politely and calmly assured me that it was their obligation to bring me a new washer and asked if they could bring it tomorrow morning. I told him I had no time tomorrow unless it was after 5.

This guy was pretty willing to work with me though. So He says, "What about today. I can bring it today after 5 if that works for you." I said, " SURE!" That was great. And thanked him for finally providing me with some customer service. We were assured they would be there between 5 and 8. Well of course the delivery team didn't arrive at my house until like 810pm. They unhooked the broken washer, took it out and then were outside at their truck for sometime. The guy wheels the washer in and says, "I'm very sorry, but this washer has been damaged and clearly looks like someone has painted over it to cover it up," and showed us where he was talking about. Hey, at least this guy was honest, right?

So here I am this morning without a washer STILL! I don't know what else to do, but that near, $10,000 credit line that I have with your store is just going to sit there. I was planning on purchasing a bedroom set and a living room set and a brand new TV over the course of this year but with service and staff like this, You'll be lucky if you're not restocking these appliances by the end of the week. OH BY THE WAY. I called and left a message with the Corporate office for **, VP of Service, I have yet to hear from her AND I sent out a personal email with no response.

I called corporate and all they told me was sorry but there are no returns or exchanges unless the bed is broken. I was not told upon buying the bed that there was no return or especially exchanges on mattress until 30 days or I wouldn't have bought a $1,700.00 bed especially if stitching coming off and its going to cause pain and problems on me for my leg that I haven't had in almost a year. I'm currently sleeping on sofa until I can get this issue resolved. But it would be nice to sleep in a new mattress that doesn't cause pain to sleep in especially since I'm paying for it.

I called the next day. The manager or my salesperson was not available and the person on the phone claimed they would return my call. The never returned my call. I called again and spoke to another manager who asked about the situation. I informed him and when phone call ended, the next step was that I would return to the store and redo the contract to replace the washer. Imagine my surprise when I received a phone call to schedule a delivery for Wednesday.

I decided to let them deliver the washer. I made arrangements at work to be there for the delivery. At 2:00pm, I called their delivery service and they informed me that the delivery had been rescheduled by the manager. I was mad, but I rescheduled the delivery for Saturday. The delivery driver called Saturday morning and asked that I be home between 3-6. At 8pm, I called Conn's delivery service and was informed that there was no record of my delivery.

This morning, I got an alert from my credit check that there were information posted on my credit. So I opened the credit and found $698.64 from Conn's. So I was shocked. I knew the Washer didn't cost that much so I decided to go over those documents. I was shocked to find out that the last page had a $135 financing fees. I did not even sign this last page. Imagine, from $397 to $698.64, almost twice the price. Please!!!

I will NEVER EVER enter Conn's store again. I could have gotten the same appliances from Best Buy for much cheaper price. The dryer that I bought from Best buy was only $ 298.00 with their Citi Bank credit. No strings attached. I could have gotten a Washer for the same price but I chose Conn's only to be ripped off. For sure, I will pass this horrible experience to my in-law. Given what I have been reading about customer care in Conn's, I can not try to contact them.

So 2 days later we decided to return them then they said 15% restocking fee! We tried talking to the corporation..they stated could not waive the restocking fees on returned merchandise. We only had washer and dryer less than 5 days!! Used once, due to dryer not drying! So we said..ok..stuck with a restocking fee for floor model, stupid but hey..we learned our lesson. We took items back, we were indeed charged the restocking fees! We closed out the credit card with them, and we will never ever go back even if my life depended on it! I guess the corporation would rather make $100 versus $1200...pretty stupid if you ask me! Also when I called store to try to speak to a manager..they were always too busy to get on the phone, so very poor service, bad merchandise, horrible customer service! Never ever again! I hate Conns!

CONN’S is out to benefit them-self not the customer. "CONN" = Con artists make money through deception. They lie, cheat and fool people into thinking they've happened onto a great deal or some easy money, when they're the ones who'll be making money. If that doesn't work, they'll take advantage of our weaknesses -- loneliness, insecurity, poor health or simple ignorance. The only thing more important to a con artist than perfecting a con is perfecting a total lack of conscience. "CONN"

We were told our furniture would be delivered the very next day Dec. 16th, which is also stated on my contract. I received a call on 27th while I was out of town to deliver my furniture on the 28th of December. Since I was out of town, there was no one to let them in to deliver. I even asked the girl, that since were not home, "Will my furniture still be delivered on the 30th." She stated "yes, we will keep the furniture for the scheduled delivery date." So we kept it the 30th, since there were issues with the 30th, we decided that on January 2, 2014 (taking an entire day off work, just to wait on the furniture), everything would be delivered. When the furniture did not show up or why I haven't received a call on January 2 (might I add this was probably the 7th call I made on the whereabouts of my furniture from December until February), I was told by the warehouse and by Conns that they had given my entire furniture set to someone else, and did not know when we would be receiving it.

They finally delivered my mattress, bed which was damaged, and nightstands. Then my mirror was delivered, and it was completely broken.. And the delivery guys left the box opened and broken mirror standing out of the box in my room where the pieces fell off onto the floor and cut us. The warehouse presumed my order was complete, and regardless of whether or not the delivery guy told them about the broken mirror and it had to be re-delivered. Conns decided to cancel my order because it was complete. Mirror was still sitting in my bedroom busted, until they FINALLY at the beginning of February delivered a whole new mirror.

I received damaged furniture, and as of today and was told I would be credited the amounts the for damaged furniture pieces, Conns still has yet to give me the credits for the damaged furniture. We are now in March, and this still not resolved.. We have purchased furniture from Conns forever now, and the past 2 times has been just a mess. The first time, since they couldn't give us a delivery date, they made us go pick up our brand new television that we had just purchased. This will be my last time purchasing furniture or anything from Conns.

I called sales on Fri 2/28 to find out what time I could make pick up. Was informed items had not been delivered. I asked sales to check on delivery date. She did not know? I told her to ask someone to find out. Fabian got on the phone and informed me all stock deliveries were on Tuesday 2/4??? I asked him why he told me Saturday when he knew for a fact that deliveries were made on Tuesday? He told me that he never said Saturday. So now he calls me a liar! I told him that I would be down to speak with the store manager and that if I could not get satisfaction that I would cancel my order.

When I finally got a hold of the store manager on 2/4. I was informed that my order was canceled! WHAT IS WRONG WITH YOU PEOPLE? Now I am told that my order will be here on 2/6 Thursday. What will you tell me Thursday? I can't wait for the next lie!

I explained what the sales rep in the store told me and I should not be responsible for a amount I did not agree too, nor would I have made a agreement to commit to those terms, she told me to "get over it and she was not responsible for any agreement given verbally and that they do not issue the same as cash in writing, but my contract applies all interest". This company is a fraud and they are smart with it because they did not give me the same as cash in my contract so I was tricked into signing for items at more than 5x the value. I am filing a complaint with the AG office because the practices are illegal and predatory. In addition I pulled a credit report and it shows a line of credit for that amount and besides me telling them and sending them hospital records they reported me 30 days late. For this company to say they are a part of family and have shady practices that take advantage of the consumer is illegal and WRONG.

Come on, pull yourselves together. Customers are hard to come by and you should be very grateful for each and every one of us. Now, with that said, what the heck would take you 8-10 weeks to cut and deliver this check? You have already received two monthly payments and wasn't the account set up immediately? What could you possibly be waiting on?

Please check into mine and get back with me as quick as possible. I actually need my refund check and I have been checking the mail every single day hoping that it will be there. I would appreciate a fast, quick and accurate response, just as you expect an on-time monthly payment from me. By the way, I have never been late, always early. Please do the same for me.

Now they are coming out with another story. The last person we spoke to said that we are behind one month. I explained that we mail the proof of unemployment to the insurance company every month on or after the 4th. The insurance company then takes over 15 days to process the payment. So in other words the claim is paid one month after the paperwork is sent. Is this our fault? Absolutely not! I told the CSR that she could go ahead and call the insurance company so they could explain this to her but she refused.

I called the insurance company myself just to make sure the payments were being made and they assured me that each month the payments are made once they complete the verification process which again is 15 days or more after receiving all paperwork. I am not sure why Conn's keeps calling demanding payment if they are receiving their payment each month. I would like an explanation please.

After about two months the fabric started separating on the NEWLY REPLACED CUSHION causing the material to tear when it was sat on. So I call the warranty department and they send out their technician to take pictures of the couch. My wife was trying to tell the technician why the couch was tearing. He did not even acknowledge she was talking. He was there to take a picture and leave. Talk about a highly trained individual. This time I was told that the damages were not covered under the warranty.

How is it possible that after two months a newly replaced cushion starts falling apart and is not covered under warranty? They replaced the cushion with one that clearly had some kind of faulty manufacturing. I would have rather had a sagging couch then one with tears in the cushion. Not to mention I spent 1000 on this couch. You think you are getting a deal when you walk into this place, but what you are getting is scammed. You would be much better off spending a little bit more money and taking your business elsewhere. Good Luck!

Once I spoke with Jason, I quickly explained my situation. He asked who told me that I should call him. I told him the customer service department and a store employee. He thanked me for being a customer but claimed that he had no authority to approve such a transaction. He claimed that someone higher up would have to approve it. However, at the end of our conversation when I asked who I may contact he told me there wasn't anyone and repeated the policy to me. This is a ridiculous policy for a customer who was willing to maintain a continuous spending relationship with the company. I was not informed of this information upon purchase. I never heard of purchasing brand new furniture as is. Shouldn't this information have been printed on my receipt at the time of purchase?