Conn's Appliances Reviews

Conn's line of credit has lead me to purchase my dishwasher and microwave from them. Both these products are easy to use. The salesperson was wonderful and the whole experience was very nice.

Purchased a clearance/damaged fridge for $1084. Was told two days later that we were rang up for the wrong fridge and would have to pay the $1000 difference for it to be delivered. In other words, they made a mistake, but we could not have what we purchased in good faith unless we came out with the difference. Missed all the Labor Day sales because this issue was escalated to corporate who stated the same. Disgusted by this outcome and the arrogance of the manager who I dealt with in the store.

A friend told me about Conn's and I purchased a fridge and stove. They are good and I would recommend it.

I went to Conn's to buy a living room set. When I first came to the couch I wanted, a salesman came up to me. He informed me they had zero % financing and zero delivery "if you qualify." I picked out a couch, chair, coffee table, 2 end tables. I wanted pillows that matched the chair but was informed I could not have them because they go with a couch I was not purchasing. They matched the chair perfectly. I even offered to buy the pillows. They said no. I sat at the salesman's cubicle while he filled out paperwork. Within minutes I was approved for $6,000. He began filling out information on the items I wanted to purchase. I remembered I had a coupon for 15% off. It was delivered to my house. They would not honor it because it was not in my name. I asked the manager to help but he stated there was nothing he could do. The salesman got up without exaggeration 10 times to ask questions and get the order into the computer.

I purchased a 58" television and an extended warranty. When the TV stopped working the repair tech said it needed a new main board but the main boards are on back order and have been for a couple of years. I asked for a replacement (warranty says repair or replace) and was told because I live in a state where there are no Conn's stores it could not be replaced. I asked for a refund including the hundreds of dollars I've paid in interest. I was told the cost of the (sticker price) TV would be refunded but some other nameless department would have to review and decide if all my money would be refunded. No one will give me any information about this mysterious department and of course I am supposed to continue waiting for a decision. So now I've paid 2000 dollars on a TV that doesn't work and can't get my money back.

We’ve been customers of Conn’s Appliances for a very long time. It's more convenient for us to go with them since we’re familiar with how they handle their business. We recently purchased a furniture and their service is great so we highly recommend them.

I open an account in Conn's on December 2014. Paid on time, then open another account on April 2015. Paid on time. Then I went to open another account on July. Same place, Thomas and 75th Ave. in Phoenix. Salesman ** combined my three accounts into one account. Next payment due was August. Now they didn't combined the accounts and they're trying to charge me an incorrect amount. I have my contract and I have been dealing with them for 3 months. They reported late in my credit. Manager at this store has been hiding, he does not want to help me. This has been a headache. I don't recommend this place. Save yourself the headache.

I purchased a mattress/box spring and a washer in August/September of 2014 with no interest if paid off by October 2015. My husband was diagnosed with brain cancer in June 2015, had been out of work since May 2015 (and still is as of now). In July I was going to be late and explained this to customer service. I even offered to send in documentation of his illness. There was no mention of adding interest. I called today to get my payoff because I would like to pay off balance before the 10th. And was notified that interest was added because of the late payment. So now I owe almost as much as the original purchase. There is no way I can afford this. I would love to pay it off but I am not able to pay all of the extra interest that was added. I hope that something can be done so I can pay this off. My husband has just started receiving his social security benefits after not having any income since May.

I heard about Conn's from my sister. I bought an air conditioner which works perfectly - people in here are freezing. I've already recommended them to some friends.

Last week we went into the Conn's in Mesquite TX. We were looking at a Samsung dryer that has a scratch and dent. We were told over and over that it was new but just had a dent in the top of it and a couple of scratches. I specifically said I didn't want a used dryer. We got it home and unwrapped it and there was lint in the lint filter. The salesman argued with me that it was new. Why don't they have this information in their computers? Any decent business would. He tried to tell me he was charging to pick it up. We went down and purchased the same dryer new and agreed to no delivery charge. The new one had a huge dent in it and had to go back yet again. In the meantime, the piece of used junk they had sold as new, quit working because something was wrong with the door.

I chose Conn's Appliances because I could rebuild my credit with them. So far, it's been good. I made my second purchase with them which is a sofa set and I'm liking it because it's comfortable.

I opened a "Yes Money" account with Conn's in October 2014. I was told that there would be ZERO interest until December of 2015, because this would be 12 months after my first bill was due. I was also told that there would be NO shipping or delivery charges. I even asked if I could pick the items up myself, because I need them fairly quickly, and the rep told me that delivery from the Conn's warehouse BY Conn's was required, but it was FREE. Here are the issues I have with Conn's right now: The biggest issue is that I have requested a copy of my contract and a breakdown of charges from Conn's TWICE, and even though I was promised that it would be sent within 72 hours, I never received either.

We have a Conn's credit account which has no late payments at ALL and has had extra paid on it for almost 2 years. We were near paying it off and had received letters in the mail stating out credit limit had been increased to 4,000. There was a no interest deal going on and needed a new appliance. We called Conn's and they re ran our credit and stated we were not approved for anything due to overall credit. It saddens me that We worked so hard to take care of this credit so we could purchase future items and are treated this way!!! Very very upset with your company and disappointed. If I only have cash it, will not be purchased at your store. People don't shop there because you are the cheapest. Basically getting credit is easier so you pay more!!! So what's the point... Ridiculous!!!

We just moved into our house and didn’t have a refrigerator so we got one from Conn's. The new refrigerator works perfectly.

I chose Conn's mainly because of the offers they had at the time. I purchased a Samsung refrigerator, an LG microwave, a set of My Comfort Mattress since I needed them. I like the bed because it's nice, firm and it doesn't lose its shape. I like the refrigerator as well because it's cold, quiet and the controls are easy and it's got lots of room.

When I logged in to see where I was going to make payments online, I noticed I was being charged $15 extra for some benefits plan/insurance that I never asked for or was told about. I went back to the contract and it specifically says, "You may cancel at any time and get a full refund if you cancel before the first 30 days". I called the person that tricked me into getting this to cancel and told me I had to wait until I made my first payment. Seemed weird that I had to wait 30 days to cancel.

We have 2 accounts with Conn's that are never 30 days late. They are paid in the month due every single month. The problem is if the payment is even 1 day past the actual due date they start calling and the phone rings constantly. Over half the time I answer there is no one on the line. Our account will never ever go 30 days past due. This constant, unrelenting calling is just enough. I would be glad to answer them and tell them the exact date I will be paying but there is never anyone on the other line. Then when someone finally is after 20 plus calls in ONE DAY they say "Oh it's an auto dialer." Well I'm sorry. There is a child in the house that the phone wakes up from a nap every single time it rings it seems.

We purchased a mattress in May of this year. We LOVED it. We decided to spend a little more money and buy the 4 year warranty on the mattress to take care of any problems that could happen. My husband got a job that relocated us to Washington state. However, in the move, our mattress reformed and gained a MASSIVE hump right in the middle of it. I called it in and I got a response that because there was no service provider in the area to service the mattress that they were going to refund the warranty!! Our mattress was unsleepable on and they think it's okay to refund the warranty while we still pay on a mattress that we can't sleep on. This is upsetting and very frustrating. I want a new mattress or the very least a refund. I will gladly show a picture of our mattress.

Scheduled device. Said would come between 1-3. Came home at 2:59. Note was on the door "sorry we missed you." Lost time at work. Worst service ever.

I have many complaints about Conn's. The first is when they started to combine all your accounts to one account, never happened. I talked to everyone and their brother about this and still not right. I have 2 accounts they combined and 3 others that should have been combined with the other 2. And they have never done that and I can never get a straight answer from a csr. The second is they just put a late payment on my account but when I called to corporate and they looked at my all accounts they say no late payment but yet nobody can do anything about it. The service in the stores has been outstanding from sales to the front girls taking the payments but the system is broken at the corporate level.

Conn's kept sending me stuff in the mail so I went over their store to check them out. I ended up purchasing a couple of beds and it was good quality. It was a good experience and I didn't have any problems.

I had an account with Conn's through my mom ten to twelve years ago and this time, I purchased a refrigerator from them because my old refrigerator broke. I like that my new unit cools better than the last one. Conn's definitely offered a good selection and provided me with good customer service. These guys have actually changed a lot because their customer service was very bad twelve years ago. But it looks like they took a 180-degree turn.

Bought a freezer and scheduled delivery. When they came out to deliver they refused to leave it because it was missing a set screw for the door handle. I previously returned my rental that morning. I now have no freezer and over $400.00 in spoiled food. They will not return calls and customer service hung up on my wife. This was Wednesday. Promised a new freezer on Thursday. Still no freezer. Maybe Friday, who knows.

Second time financing, first time cash option went by fine, second time Conn's is currently making me very angry. I paid off the balance they told me to do so with a check. Check was sent back for non sufficient funds according to Conn's. Called my bank checked statements and never was the check processed. For some reason Conn's system decides to reject the check. It's been 26 days since I made the payment and nothing is resolved yet. I sent bank statements and now currently still waiting. BTW they continue to harass my wife with calls to her cellphone and work whenever the account is "under review". What kind of technology are they using that they can't filter the outgoing calls. Very frustrating and will be even more mad if it even gets sent to collections and takes a hit on credit report.

I purchased my LG Washer And Dryer with the Extended Repair Service Plan from Conn's in Austin, TX on May 31, 2015. A few days later the washer and dryer were delivered. After a few wash cycles I noticed the washer was leaking water out of the bottom of the front door. I then called Conn's Repair Service and after several phone calls a Tech was finally sent to my house 4 weeks later. The tech came in and was gone in approximately 5 minutes claiming a single strand of hair broke the seal. I disagreed with him but he left anyways. I then called Conn's Repair Service back again and now have been waiting over 6 weeks for a tech to come repair my washer.

I recently bought my fiancé a washer, dryer and a refrigerator from Conn's because his refrigerator had gone out and his dryer wasn't working. We're also going to be getting married soon so I said "let's put it in your house and get new stuff." I like all of the products because I got everything top of the line, digital. And my experience in the store was great. The salesman was very knowledgeable and did explain and compare things.

I have had an account with Conn's for about 2 1/2 years and I had no problems until I added a computer and chair to my account. The night that I bought it was getting close to closing time. The gentleman who was helping me also had a number of others he was also helping. I told him that I was not interested in interest-free for whatever months and I wanted it added to my other Account. That was taken care of. I did not realize that my due date was changed. The next month I started receiving late payments. I told them that my payments were due on the previous date that had already been setup. Well you guess how that ended. On to my problem, I did go online and setup new online payments. Got that month straightened out as well as June. July was different, it was a mess. I did go ahead and paid the payment on the phone for July.

7 months after I made a final payment to close out a purchase, I have begun receiving hundreds of harassment calls for $3.87. Even after contacting them and explaining to them that I was paid in FULL and I have ALL evidence and payment records to show it. AND that not once was a payment late, AND that I paid it off a week before the due to avoid the interest, AND even paying them another $4 to cover THEIR mistake... They continue to call 8 to 12 times a day and harass ALL available phone numbers they have. Even when we answer and explain it all AGAIN... still the calls and no solution to resolve. I even currently have another account with them for a much larger purchase that I have been paying on and never once late. They still want to call and piss me off! Nice business plan they have... I have seriously considered canceling the current contract and giving the merchandise back to them in pieces.

On August 1, 2015 I went to Conn's in Thornton Colorado to look at a Couch and Love seat. We ended up getting a credit card with Conn's with a 9 k credit line. We got the Couch and Love seat. While we were there we decided to look at their mattress, because we had been looking at mattress to buy. So we figured we could kill two birds with one stone. I asked our Sales Associate Larissa if there was a sleep guarantee on the mattress. The Manager Mario was standing there and stated there is no sleep guarantee per se, however if I did not like the mattress in 120 days that as long as it was not stained I would be able to exchange it for one that was the same price or more. Based on that information I purchased the mattress.

I went in and opened my third account with Conn's and purchased a beautiful red washer and dryer on 8/9/15 & delivery set up for the next day. They come in and set it up except the washer was not releasing the water so they take it back and set up delivery with a new washer in two days which is 8/12/15. My mother in law is at home to greet them and they give her this long story how they won't fit and if they scratch up the machines then he will have to pay for it. She puts me on the phone and he tells me that they will hook it up but we need a elbow for the dryer. I tell him OK. They leave my freaking washer by the dining room and my dryer in the living room and tell my mother in law they will be back at 5:30 and leave.

I purchased over $3000 worth of furniture in November 2014 and was told I qualified for the free interest 12-month loan and the amount we spent met the cap. We went back in in July of 2015 to purchase a TV and found out that my account was set-up incorrectly. The new sales associate was very apologetic and assured me it would get taken care of. And guess what? The sales person that set it up is no longer there! We were told at that time that it would be corrected and somebody would get back to us. I spoke to the assistant store manager (Darion **) and he said he called in a helpdesk ticket.

I purchased a Ps4 and a 2-yr warranty. My product is not working. I called the store. They told me to call service department. I call service and they no longer sell products so they don't service. I was referred back to store so they can tell me what my options are. How do you sell insurance on a product and do not honor it because you no longer sale product?? When were you going to notify consumers that the warranties we paid for aren't valid? Oh, I paid it off early too. It's less than a year old. I wonder how I would be treated if I had a active account and I was making payments. Still waiting on manager to honor warranty contract.

I purchased a couch 12/2014. The threading on the pillows has come apart on several of the pillows that came with the couch. The manager at the location from which I purchased the product stated to call 855-266.6349, I called, s/w Eram and the rep stated that the warranty does not cover this. Also, I purchased a kitchen table and chairs yesterday (08.09.2015) and when that delivery people went to pick up the item from the store, they broke the table. I have already thrown away my old kitchen table and the one I purchased was the cheapest BEST BUY in the store and I cannot afford any dollar amount over what I purchased. I know they will NOT give me another table for the same amount of the table that I originally purchased. This is very inconvenient for me to go back to the store when I get off from work to find another table and pay 500+ more for another table. #ExtremelyUpsetCustomer

I’ve been to Conn’s Appliances before, and I knew that they’re financing and they might have lower prices so I purchased a refrigerator. It has been fine and I don’t notice any problems on it. I don’t have anything I disliked, and I’d recommend them.

I bought a sofa about 2 hrs ago and we have warranty and I call to tell them how my sofa was peeling off. Even after buying the proper cleaning supplies all the sofas was completely peeling. Not good. All they can say is that they cannot help me since that is part wear and tear. I will never buy nothing from Conn's. They sucks.

I bought a Headway Firm king size bed February 20, 2015 and on my spouse side of the bed, has an obvious dip/depression. Called Conn's to report problem and was directed to call 1-855-266-6349 for an initial inspection, appointment was set for August 5, 2015. When young man arrived he threw a string attached to a small beanbag on one end and measurement on opposite end and measures dip... two days later a woman calls and informs us that the depression isn't enough for replacement and it isn't covered in the manufacturer warranty.

We purchased a mattress set, dining table and tv. We brought the tv home with us so it would be there when our cable person came to install box for that tv. We opened it 9 days after we got home. Hooked it up and turned it on. Half screen was broken. Conn's strung us along for weeks making appts to have it checked then can't. Then finally they said because it wasn't returned within 24 hrs we are out of luck.

I'm going to be extremely accurate and fair. I used to be a semi happy Conn's customer. Never had a purchase with them go off without a hitch, but it pretty much says in the company name what you should expect, so always double check and be wary of the paperwork. I went to get this laptop, which I got because it was top of the line, Alienware, and the display was touchscreen. For the laptop, got it home, it's not touchscreen. Only two versions built, one with touchscreen and one with anti glare. So, though the display is touch, they rip me off and give me the anti glare model and ask like, oh, the display wasn't touchscreen when it was the one on display, then they said they no longer sell that particular model. AGAIN, this is after I had already signed the paperwork and left with the item. So they got me there, that's one.

I like Conn's customer service, they let me make my own decision without feeling real pressure from them. There aren't many places that you can go where you don't feel pressured. I will recommend them to a friend and I have already.

Very angry with how I have been treated. I purchased two AC units and three weeks ago one AC unit went out. I thought the process was going to be quick but I was so wrong. The first problem out of many was at the time of purchase the salesman put the wrong serial number so I had to wait on a approve so that it can be fixed. I called everyday to the Corpus department and all they kept telling us was that they needed to wait until they see what they need to do next, that they are not customer service - they are only salesmen. We finally gave up and asked where we needed to call to handle the problem ourself.

I had a friend that used and recommended Conn's. So I purchased a refrigerator from them and it was good.

When we purchased insurance on our sofas, the salesperson and manager at the store said the insurance covered everything besides normal wear and tear. Including tears. Our sofa ended up getting a tear on a corner. Called it in. Service tech came out, said it would be covered and it would take about 2 weeks to have completely repaired. A few days after I received a call from customer service saying it would not be covered and the only thing that is covered is the structure of the sofas, nothing outside. No filling, no fabric, no leather, nothing else. We were mislead twice by your company.

I purchased a washer and dryer on one of my accounts and on a second account I purchased an iMac computer. I had a cash payout option but I lost it due to a couple of late payments that I made but were made days after they were due. This is something that is caused by my job. I am self employed housekeeper and don't always get paid the same day because my clients are not in town or at their home that day so they pay me days after. I called you guys to see if you could make an exception and give me back the cash pay out - that way I can pay the accounts in full since I now have some money and able to pay. The interest is ridiculously high and can't afford to pay like that So please give my cash pay out option back and I will pay the amount in full. Thank you and hope you can help me out this way. I will most definitely keep being a customer if I get this option on everything I buy from this store. Thanks again..

My husband had an account with Conn's in house financing. This account has been paid in full and closed; however, it is an act of congress for them to send a "closed" account letter. After repeated calls requesting such letter, I am writing in hopes that someone will adhere to his plea regarding the closing of this account and the request for a letter of acknowledgement that this account is closed. Thank you for your time.

I applied for credit online and was approved for up to $2000 with 10% down. I've been really needing a laundry center because I live in apts, and had recently been involved in a car accident and the accident strained my back and neck. It was getting very, very hard for me to carry baskets to and from my apartment laundry room. I went into Conn's with my parents because my mom had told me she wanted a freezer and wanted to look at them. Of course, when I walked in, a salesman pretty much attacks me like they always do (I was actually prepared for this). He looked up my online approval and told me what I had been approved for.

Purchased D/W on Conn's credit (mistake), Samsung. Within 31 days stopped working, refused to consider replacing, most rude customer service ever. Tech was great, update stopped working yesterday, contacting service dept today. Most rude.

I purchase insurance for the furniture I purchased from this company. The salesperson said that "Everything is covered, you will never have any problems. We fix everything." Proceeded to give examples that were out of this world. I called to make a claim because fibers are coming through the sofa and love seat, which is affecting the life of the furniture. Also, you have lint all over you after sitting on the furniture. The repair guy came out to inspect the furniture. I didn't hear from them for a month. I had to call to learn the result of the visit. It said: "Rep pulled the fiber and it was repaired." He would have needed to pull fibers from every inch of the sofa and love seat.

The furniture I bought from them are of really good quality and the store where I went to right here in Aurora is really friendly and it's very clean. I really like the staff at this location. The manager is very personable. It’s the second time I purchased from this store, the first one was a year ago, and he actually remembered me. It was a wonderful experience from purchase to delivery and that’s kind of rare.

I purchased a laptop 13 days ago. Upon speaking with the salesperson, who was extremely pushy, I was told I had 14 days to return it if I wanted to. I tried to return it today and was told I could not return it unless I paid a 15% restocking fee immediately. I don't have the money until a week from now, at which time I would have to do a "voluntary repossession" which would negatively affect my credit. I tried dealing with the manager who ended up giving me this information. I left the store with the computer and looked over my paperwork. After seeing NOTHING about the return policy on anything that bears my signature I went hunting for the return policy-only to discover it is written in 4 pt font in white on the back bottom of the red envelope containing the paperwork. I am livid and would say never go to Conn's!

I purchased a 1,200 dollar Dishwasher and a Samsung Chef's Collection Refrigerator that was 5 grand at Conn's. The dishwasher showed up and it was defective. Several days later a replacement is installed. Ok no harm no foul. The refrigerator gets delivered and the installers scratch the heck out of it and say it's too big and will not fit. A week later they bring a new one out and get it installed. Appointment time was 1:45 to 4:45. They showed up at 10:45 pm!!! They left the house after midnight! Meanwhile, the new refrigerator has defective circuit boards so it doesn't work. Another week goes by still waiting for a replacement part. I called Corporate. They took down the complaint and said they would call back but never did. I have 4 boys who eat! This purchase is costing me money! I have no working refrigerator! I would never shop at Conn's again!!!

Their name says it all. CONN'S. I purchased a Washer, Dryer and refrigerator. The refrigerator gave out within 1 week. We called Conn's and the manager said, "you're on your own, call the manufacturing." After calling the manufacturing over 10 times and wasting hrs. on the phone, they finally fixed it 3 months later. YUP!! We were out without a refrigerator for about 3 months.

Conn's had almost a little less than half the price of what other retailers would charge. They also have great products, top of the line. I end up getting mattresses, dishwasher, garbage disposal, and microwave. And also my wife purchased a bed. The whole bed cost $5,000. And we saw the same product previously from a different group, which was about $9000. So big savings with Conn's. I'm also impressed with the financing process. It wasn't painful and was just fluid. And our new purchases from Conn's were very comfortable and very durable, not to mention, they look good. Conn's is great and the store is beautifully set up. I like the way it’s user-friendly. When we walk in the door, it makes me feel like, family really matters, which is the way it should be. They are efficient and very detailed.

Mon 06/08/15. Went to Conn's Mesquite TX Store #084. Wanted a refrigerator.. found what I wanted and decided to get a 36"cooktop as well - delivery for Wed (can find receipt on this one). When I arrived home, I had to double check measurements... wrong oh no. I immediately called the store and got a gentleman on the phone, explained it was wrong, "Can I change it?" No.. not without coming into the store. Unable to do that. "Can I cancel it. No?? Serious? Can I have a manager? No? They're busy?" Dial tone... wow, very rude. After 4 more calls and being on hold total over 30 mins.. I got a "male" manager (name unknown) that cancelled cooktop. Ok. Very irritated but ok.

I've seen many commercials that says if your mattress is over eight years old, you need to get a new one because it's lost the comfort and stability and design to give and I know that mine was slightly beyond that. So I purchased a mattress set since mine was quite old. My new mattress set from Conn's is comfortable and I am truly satisfied with the purchase. I find Conn's Appliances' selection has more to offer and their prices are more reasonable.

I have called several times and was told I have ten days after the due date to make my payment. I have made my payment in that time frame, yet CONN'S will blow my phone up with the ROBO lady. Stop harassing me. Seriously. I am NOT late on my payments. Yet, when I called that I was having issues with my washer I was told I would have to wait almost 2 weeks to get someone out to fix my 3 month old washer. Talk about service. Guess I should have called Conn's everyday for 2 weeks till someone could come out and fix my washer that I pay for? Get some customer service. Terrible. Stop calling me. Seriously.

I purchased a Samsung frig from Conn's on Memorial day weekend... display unit. However I was in a bind and needed a fridge ASAP. Since I was purchasing a display unit, I called myself being proactive and purchasing a warranty. Well I must interject here, the customer service at the Conroe location was awesome... friendly and helpful staff. The fridge was/is awesome... until... July 4th I woke up at 430 am to a hissing sound and water all over my kitchen and going into the bedroom.

We bought a Samsung range on 6/16/15. Didn't need to install until 7/7/15 due to kitchen remodel. The eyes on stove work but nothing else. Conn's will not help in any way because they tell us we have had the range for more than 14 days. Very poor, sorry customer service. Do not give them your business!!!

It was Conn's Home Plus' price and quality that really got me to buy from them - two beds (a queen and a twin), a recliner, a couch, and a TV. There was some kind of confusion during delivery - they were supposed to be at my house between 10 and 1 and they showed up about 9:45. I missed the delivery guys or they missed me but I was impressed with the fact that they came back out to my house after this confusion.

We used to love Conn's any electronic products that were our go to. Except when we finished paying off our TV early in December then 3 months later we owe insurance? Who would have known Conn's had life/home owners insurance. We have been dealing with calls every day, first because we were missing proof of homeowners insurance. Next we were missing every insurance. One call we owe a certain amount. The next call we owe something completely different? We have sent every paper to clarify every insurance to be cancelled. What's next? This is extremely frustrating and exhausting. Highly disappointed. We should owe nothing. Our history of payments should show we have never missed a payment!

I purchased a Samsung Washer and Dryer from Conn's to replace the exact same washer and dryer that was 5 years old. The experience was not good. They were having issues with computer system. I had to wait an hour and then had to come back twice to finish the deal. I asked if the old pedestals would work, told no prob and that delivery would install. Install arrived and said they could not set new Equipment on an older pedestal. Salesperson then said he would call back after he talked to manager. Never received a call until the next day. The customer service was awful and they did not resolve to my satisfaction. I would not recommend shopping here.

On June 19th our unit went out. The serviceman came 4 times, none of which fixed our unit. He tells us Friday we can go get a new one. Mind you, it's now July 12 and still no call to go pick up a new ice box which is something your family uses on a minute to minute basis, something of which you cannot be without especially in the summer months.. Now let's see if they call me today about going to pick up our new refrigerator which we've been without since June 19. Remember to read the fine print in their warranty as they have 30 days to replace or repair your unit. I know my family can't be without an icebox for 30 days. What about yours?

I am a repeat customer of Conn's with an account over $7,000. I purchased a Asus Transformer tablet in December and had it serviced once and when I sent it back in for the same issue in June, I was informed that they chose not to repair the item, but instead placed a credit on my account for 349.99 which was the base price of the item. I was not too pleased by this seeing as how the total price for the item with warranty was paying 549.99. I would be out $200! I didn't see why if they fixed the item once for the same problem, they didn't do so again, especially seeing as how they are still selling the exact same item!

We shopped at the Conn's Arlington store on 06/13/15 and made a purchase of two televisions. When reviewing the charges on the screen with the Representative, we noticed an abundance of charges. We asked that NO additional charges be added. We only wanted to purchase the two televisions. We explicitly explained that we wanted NO Insurance, No Credit Card, No Additional Warranties or anything extra. After reviewing the screen and the contract, we saw the two items listed only. A few weeks later, we received a letter from Conn's Homeplus thanking us for the purchase of the Conn's Insurance. I went back to pull the documents and saw that a hidden insurance charge was placed in the section but not listed on the line items.

Heard about Conn’s Home Plus through a friend. I'm comfortable with them compared with other retailers. I purchased a triangular table which was unique. I haven't seen one like that. It took them a while to get some things right but in general their service was good.

Conn's Home Plus did an outstanding job. Compared with other retailers I have shopped with, they are a lot better. My refrigerator had gone out and I needed something to be delivered right away and their customer service was excellent. They delivered immediately. The guys that came and even the salesperson were on point. They were calling to make sure everything was okay. Customer service is really big with them and I was real surprised that it was to that extreme. I was real happy with that.

I am very frustrated with this company. I recently had surgery and needed something comfortable so I bought some mattresses 7/3/2015. Was promised delivery 7/5. After many calls back and forth they told me the van had a wreck and then that they had fired a lot of people. Today is 7/7 and still no delivery. I cancelled my order and went to store to get the $1000.00 I had put down. The incompetent "manager" told me they could only refund $50.00! Seriously? So now "corporate" is gonna take 7 business days to send me a check. And meanwhile I have no bed to sleep on. Never, ever will I buy anything from this irresponsible company.

I had a refrigerator, sofa, two recliners, and a TV end from Conn's. My purchase was amazing. I like their products - the price and selections are competitive.

In December of 2014 I was granted credit with YES Money at Conn's. I thought that was awesome because I really needed a new computer. At this time I also purchased a XBox One for my grandson. Everything was going along fine until this month (June 2015). I am on disability and have always received my check in time to make my payment. But this month due to help I am receiving help from the state to pay my Medicare my payment date was changed. One day after my payment was late I started to receive calls from Conn's.

On Dec 2014, I purchased merchandise from Conn's. As I was signing my contract I asked the sales rep "does the company provide insurance where if I get laid off, or have to return to work, or any situation where if I miss a payment, I could file a claim?" He told me they didn't have no such service like what I was talking about. So now that I am cannot make a payment. All because the fact the sales rep misinformed about, I am now being threatening to have my merchandise being pick up.

In mid-April my TV was damaged so I contacted Conn's customer service, because I purchased the insurance when I purchased the TV in January of this year. They advise me I needed to contact the insurance department, so I did. The first person that I spoke with at the insurance department said she was going to mail me a form to fill out and send back. I waited several days for the form and did not receive it, so I called back and asked if there was a way to do this online to speed up the process. The next person I spoke with showed me how to obtain this form online. So I printed out this form and mailed it to the address on the form.

I purchased a Frigidaire refrigerator on May 16, 2015. It worked fine for 2 wks. The ice maker quit working then the water stop working. Called customer service. Was told someone would call me to set up an appointment. The next call I received was telling me a technician was on his way to my house a week later. The technician came out and determined that the filter head was defective and needed to be replaced. I'm upset because I'm paying $1,300.00 for a refrigerator because I bought the 4 year warranty also and made my first payment and I need a repair.

I have never set foot in a Conn's. I do not have a credit account with Conn's. Conn's has verified this. Yet somehow, I have been added to their debt collection robodialer system. I receive at least one call a day from Conn's. The first time, I called back to be taken off of their list. My number was "not in the system." So, customer service filed a cease and desist on my behalf, and I blocked the number on my cell. The next day, I received a call from a different number. Still from Conn's, a company that I have never purchased anything from. I filed yet ANOTHER cease and desist letter with their customer service department and blocked this new number.

I have had the worst experience with this company. Would never recommend anyone to buy anything from them. I purchased an LG washer and dryer on Memorial Day May of this year 2015. It was delivered June 2, went to use it that evening, and had trouble with one of the wash cycles. Tried using the next day on another cycle. It ran for 6 hours filling up and draining repeatedly. When it was delivered the floor was torn in 2 places also. When I called the store the day after delivery they told me to call customer repair so I did. Customer repair told me that someone would call me within 24 hours to set up a time for repair.

I did purchase a sofa and loveseat 5/19/15 on 5/20/15. I called within 24 hrs per company policy of them delivering me my items reporting the damage items to the call center. I was instructed to send an email with photos to a Conn's email address and that I should receive a phone call from warehouse manager ** within 72 hrs. I never received a call back. Then I called and spoke with a ** and he informed me that he did remember the call I had placed to them and that my claim was denied by ** the rep who assisted me in purchasing my furniture but ** could not tell me why it was denied. So I then called the store wanting to speak with ** and left numerous messages and even spoke with him and the manager and was promised a call back the same day and that never happened.

I have had my credit account with Conn's for over 8 months. I have always paid online using a debit card. My account is current and is not past due. Recently I made a debit card payment. Then a few days later, Conn's tried to ACH a completely different bank account. The account they accessed is one I haven't used in months, and I have never paid via ACH. I only pay using a debit card. Conn's has been trying to ACH that account every couple days. And because that account was used primarily as my savings/vacation account, there was very little money in it because I just got back from vacation. So all the ACH attempts are resulting in overdraft fees.

I didn't get accepted through Conn's so I went with acceptance now. When I first got the TV home it didn't work so I had to wait for someone to come change something. I wasn't sure so I would pay a few notes in advance. When I spoke to someone they told me I shouldn't have did that. I have called, the payout has been the same as the first time I called. It's such a rip-off, never again will I give them business.

I purchased a Samsung refrigerator less than 1 yr ago, it stopped cooling. I called Conn's. It took almost a week for someone to come out to look at it. He says it needs a part they have to order. Ok, it takes a week for the part to come in and another few days for him to come back to install. It still wasn't working. They are notified the next day but it takes 2 days for someone to call to schedule the tech to come back. Ok, then a few days later he is back, calls Samsung in my house and they told him it must be replaced. This was 6/16/2015.... It is now 6/23/2015 and I still do not have a fully working refrigerator. They have yet to approve the replacement that is under manufacturer's warranty and their store warranty.

I bought a Frigidaire refrigerator from Conn's on 02/2013 and everything was good but in 05/2015 the refrigerator caught on fire and I made a claim through Conn's Credit Insurance dept and it was declined due to it being a Mechanical or Electrical breakdown. They made this assumption without ever sending anyone in the field to look at the refrigerator. I am super disappointed with Conn's.

I waited two weeks for my furniture to arrive at the warehouse. The sales rep called and instructed me that the furniture was ready for pickup. When we arrived at the warehouse the furniture was not ready. I called the sales rep and requested that Conn's delivery the furniture and waiver the fee since our time was wasted. If Conns' representatives cannot take the initiative to rectify their oversight and accommodate their customers then they do not need my business, nor will I ever recommend Conns. I've been a loyal customer since 1995.

I purchased a Samsung refrigerator from Conn's in Mesquite, TX that was a clearance model. Before I signed the agreement I confirmed with my sales representative that if the unit did not work, I would have 24 hours to return it. She agreed right there telling me that even though it was a clearance model, if it did not work Conn's would accept the return. The refrigerator was having a very difficult time cooling down last night but we decided to give it time and it was after the closing time anyway so no point in calling.

I have never been treated by a retailer with such rudeness and disrespect. I would NEVER shop at Conn's again and want to be taken off the mailing list. Every mailing I get reminds me of a very unpleasant episode and I don't hesitate to share my experience. This happened in the Harlingen, TX store.

I have been a customer with Conn's for almost 2 years now. I bought a Samsung tablet and a living room chair with them last year. I just bought a pub-table dining set. My experience with Conn's has been great... UP until today. I am five days late on my payment because I had a financial emergency. I will get paid tomorrow in which I will make the payment. I know that I am late. However, I am only 5 days late and I am getting harassing calls on my cell phone AND on my work phone.

I've known about Conn's for years and my experience with them is really good. I've been having a little bit of trouble with my computer though. We had 14 days to bring it back but maybe once I get it figured out, it would be okay.

We specifically went into the store asking for a smart TV. We were told the TV was a smart TV when in fact it is not. A roku streaming stick can be used to be like a smart TV. We went back complaining about the false advertising and false information and the manager argued and argued with no care in the world. He agreed in fact it is not a smart TV but is like one when using the roku. He told us if we would have spent more money we could have gotten a smart TV such as the Samsung. They were so quick to sell us this so called smart TV and when we want to return it we have to pay the mandatory 15% restocking fee. We left even angrier due to the manager's rude attitude and lack of professionalism arguing with us instead of listening and understanding. We paid in full and shouldn't be treated like this when being sold something believing it was totally different. Will not be buying from Conn's ever again!

I purchase a dinette table and breakfast bar from Conn's. The dinette table came with 4 chairs. I found the same table and breakfast bar at Royal Furniture $400 cheaper. I call corporate and ask would they price match. I was told yes. They lied. Conn's is a rip off. They got the perfect name Conn's because they are con artist. Bad experience. Will not recommend to anyone. Poor customer service at that. Stay away from Conn's Furniture and Appliances.

My husband and I have never, nor will we ever, shop at Conn's. For the past three days they have been calling our house phone 5+ times a day. They are looking for someone with the same name as my husband, however the middle initials are different. I have answered numerous times and explained that they have the wrong number, but they refuse to remove our number from their list without me providing personal information (last 4 of social, birthday, etc.). Frustrated, I called their corporate customer service number and they asked for similar information. I refused, but the woman finally gave in and told me with minimal confidence that our number was removed from the list, but it will take 72 hours for them to stop calling.

I am extremely disappointed in the horrible service I received at Conn's. I was credited $10,000 to spend in this store and had been a frequent customer purchasing living rooms, laptops, washing machines, and much more which I have paid in advance. My last purchase was a table which I purchased during a promotion that no interest charges would be charged for 36 months. The day I purchased the table, I told the employee that I wanted to make a $300 deposit in advance. She told me that she had already "closed the sale" and that I would have to start all over with filling out the "paper work."

My other TV went out, so I was shopping for a new one. However, my credit wasn't the greatest right now but Conn's works with me, so I bought a 37-inch TV. I'm really pleased with Conn's Home Plus, and I would definitely recommend them.

Fake leather $6000 (yes interest) sofas set and company will not repair tears. These are fake leather just like any fabric. Very disappointed in Conn's. Very expensive. I will not purchase their sofas there. Think people before you buy. Yes they give lots of credit on the spot. Offers you rebate warranty plus interest on warranty. All your $$$ well earned just to the garbage. Real leather lasts more than yrs. These are not even 2 yrs old.

Our AC window unit went out yesterday morning. Got online and found one at Conn’s. Applied for Credit and though I only wanted just enough for an AC, I got approved for 6,000. The AC I found and wanted totals 503.29 w/ t & s. I tried placing my order online. When it did not go through I called them and was told I would need to come in for paperwork w/ my photo ID to make my purchase. I explained that I was disabled, couldn't Drive, and the nearest Store was over 2 1/2 hours away from me. I've shopped online for yrs and this is the first I have to prove who I am just to make a (needed) purchase. Right now the inside of house is about 96 degrees even with my fan, I sure hope the people at Conn's are staying cool because I sure ain't!

I am a business owner. I went to Conn's to buy some new furniture to boost my credit score up and it's been the worst decision I ever made. My payment is due the 3rd of every month and is late after the 12th of every month... On the 4th of every month I start to receive calls and every day after 2 to 3 times a day regarding my payment. I make my payment before the 12th every month. The law is you can only call to collect if the payment is 30 days past due or the consumer is charged a late fee but for the phone calls to be excessive I consider this to be harassment. Who else is interested in pursuing this class action lawsuit for harassment?

A great big thanks to Joe from Tucson Az. Broadway location. After several e-mail back and forth to corporate office. Service man came out and videotaped the situation. Today 6/16/15 I was able to get a new washer.

Oh Conn's, so I decided to purchase some furniture from your store in Tulsa, Ok and everything went good on the first transaction. I then decided to purchase a tv 3 days later and your sales guy said it would make my payment go from 214.85 to 312.68 for 32 months and that my accounts would be added together. This did not happen. I went from not only paying 214.85 to paying both the 214.85 and 312.68 so buying a tv from Conn's cost me an additional 312.68.

My experience with Conn's was wonderful. They emailed me about a couple of offers, actually for credit, so my wife and I went and looked at their warehouse in Phoenix. I had a couple of questions about the billing and they got answered by the salesman and customer service. We didn’t see anything that we liked but they said they were coming out with some new stuff shortly. So we’ll be going back to look at it again.

We went in to Conn's to buy a tablet and I was interested in the IPad Air 2. We were told that they were out but they were phasing out all tablets and had others for sale at good deals. The only ones left were the floor model Samsungs so we hesitated to buy anything that had been touched and played with by God knows how many people. After some thought, we decided to go ahead and get it. First of all, they did not have the tools to get the security device off the tablet. They said we can go next door to Sears and pay $10 for the tool we need. My husband declined and said he should have the tool at home. He asked if he can take home the tablet with the device, the sales lady said yes, but then another man came over and started yelling at my husband not to mess with that because they had to return them.

I purchased a washer and dryer from Conn's in March. Contract due date is the 5th of each month as described in contract. I receive a call every hour starting on the first. Corporate office apologize then it's a repeat - Same ordeal. My contract due date is the 5th. Reviewing the contract customers have 10 days after which I have had one payment made on the fifth on time with no problems. I would purchase somewhere else. I wished I had done some research and read the complaints. In addition, if you have a problem with the units, Customer service goes right out the door. Conn's staff is there for the sale. After that they could care less, problems are not resolved. I categorized this group as a bunch of pirates. BEWARE. Read the reviews. It is the truth.

May 29 2015. I decided to make a purchase at Conn's.. I applied for credit and received my response with 30 min. Later that day I went in the store to take advantage of the sale that had going on. The service was a little different from the normal customer service. However I picked my merchandise then sign my contract, set delivery date for the following Friday. Well after signing contract my sale associate ask for identification, so explained to the associate (while handing him my current passport and my expired ID) my most current Tx ID was lost. The associate took my information and came back with a supervisor. He then told me that they don't accept passport nor a expired license. but what they can do is allow me to go online and request new one from the DPS office. Once it has been complete, I needed to fax back the receipt COPY and my delivery will be all set..

I purchased Samsung washer and dryer in 2014. Washer had broke down 3 times within 3 months. I have been more than patient & after calls, voicemails & hangups & explained I was on medical bed rest doc orders and couldn't be stressing with high risk pregnancy. They brought me in 2015 another washer same brand & style &now less than 3 months the replacement Samsung broke down again for same spin basket. Since day 1 I have had issue after issue with this same spin basket. Now after several calls, waiting on line, hang ups again, transfer to voicemails that never return my calls for 2 weeks a tech is finally out to fix today but after he leaves washer still not spinning and now dryer not working.. What is the problem?? I have extended warranty. Why can't they stop stressing me out & let me reselect another washer & dryer brand..

I bought my 14 year old son a Playstation 4 for Christmas from Conn's. December 23 2014 to be exact. It stopped working at the end June 2015 I took it the store because I purchased a warranty. They no longer carried Playstation at the store in Dallas so I was directed to the Mesquite store. ** the supervisor said they sold out of it. I asked the supervisor name is ** or has ** in his name "what should I do because I purchased a exchange warranty?" ** picked up the phone and gave it to me and said "ask them." So I talked to a lady who ask me "what did the supervisor say?" Then I get irritated because this is what we call the runaround. She talk to him made a report to the help desk to see what they can do. I asked Mr ** "can you take the game and just take it off my account?" He said he was busy and he could no longer help me. By the way all the cameras they have in the store this can be reviewed in this order.

I recently purchased a computer, a better one for the job. Everything went well with my purchase. I've been a customer of Conn's before and they’ve been more personable compared to others.

I contacted customer service on behalf on my mother. She purchased living room furniture (sofa, loveseat, and coffee table). Also a dining room table. She has not had the furniture for a year and it is already in terrible condition. I informed them that the furniture was covered in white stuffing that was coming from within the furniture. It looks like the furniture has been washed. I was contacted and a service tech was sent out. And because it was not an issue with the frame of the furniture, nothing was done.

I had bought a house and bought furniture, refrigerator, washer and dryer from Conn's. The spray technology of the washer is pretty cool. The salesperson that we bought the stuff from was excellent. She was actually being pulled away from us to do something else but she stayed with us the whole time - for two hours. She was very patient and very good. Conn's was better than the other stores.

I've been dealing with Conn's for the last 20 years. We bought a Samsung curved-screen TV from them and its ultra-high disc is excellent. The people I have dealt with at the store, especially Ms. **, has always been an excellent service person for us. Very well pleased!

My wife and I waited a whole day due to no accurate ETA was given for the delivery of our new washer and dryer. When the appliances finally made it the delivery guys broke one of the pedestals upon delivery and when we called the warehouse to discuss the issue, they told us it would be a week before they could send out a replacement. When the service guys came out they did not have a pedestal and wanted to confirm the first delivery guys broke it. To this day no ETA has been set to see when they will replace it.

I have used Conns for Years! Beware of their warranties. I bought an extended warranty on my refrigerator, it has two ice makers. One freezes up so makes ice in globs, the other one in the door just quit working. I called for repair. The service man told me the ice maker in the door caught on fire. He refused to put the new ice maker on it which I did not blame him. He took pictures and emailed them to whomever he was suppose to email them to.

A sectional sofa was delivered to my home a couple of weeks ago. After setting up the furniture the delivery man discovered one of the recliners in the sectional would not recline. We paid extra to get one that has power reclining. They took it back to the warehouse and delivered another one. I had to take off work on two separate days because of this. I do not get paid if I do not work. I called the store to complain and the guy I bought the sofa from said he was going to talk to the manager to see what could be done. He was new and not very knowledgeable of his job yet. This is a catnapper sectional and I was told it is one of their top quality pieces by the salesman I talked on the phone. Not to me!! I asked if they would extend the no interest from 1 year to 18 months due to my bad experience. No one was willing to do anything!!!

Our experience with Conn’s was all good. We had a great salesman. Low pressure for you to go in. I hate being pressured and being followed around like a hound.

Conn's salesmen and women are complete idiots. I have multiple accounts with them. My last purchase was an entertainment center. I signed the contract blindly as the rep told me my product could be paid off at cash price within year which made me happy and that I would get the cash option addendum in the mail. Waited & waited, no correspondence. I called and spoke with multiple offices and they told me that my product was not eligible for the cash option as it wasn't totalling at least 2,000.00. Then proceeded to tell me I had issues, scoffed at me and hung up on me twice. So an 899.00 product is basically totalling me almost 1,800.00. Then they tell me I have the option to volunteer repo but I might still have to pay for the product. They are ridiculous and no one there is educated on one particular subject.

I got a washer and dryer, a stove, a refrigerator, a couch, and a loveseat from Conn's Home Plus. (The girl who I bought the stuff with was on the phone the entire time with her friend, cussing it up, doing whatever, but she was nice to me when she had time for me.) I bought everything brand-new, not off of clearance. My stove has a huge dent on the side of it. My couch has broken down already. I've had this stuff for five months. One side of my couch, the cushion is all smashed down. My dryer looks like it's been beaten with a hammer. My washing machine, after about three weeks, started sounding like a dirt bike.

Our LG washer, purchased in early September, 2014, stopped working on May 14, 2015. Because it is in warranty, I contacted Conn's. I was told that I would get a callback regarding the service appointment. On Monday, May 18, I had not heard from anyone and called to ask what was going on with the service appointment. I was told that Conn's hadn't heard back from LG but they would call as soon as they did. Later that day, I heard from Conn's CSR that we would hear from LG in 1 to 4 days. On Friday, May 22, I hadn't heard from LG or Conn's and called them back. I was told that they (Conn's) still hadn't found a repair person for our washer. I asked to speak to a supervisor and was told that wasn't possible. After insisting, I was given another phone number. The person I talked to said that they were still looking for someone to repair the washer. Forwarding me to a supervisor resulted in an answering machine.

Okay. Being in the customer service industry, I try to be patient when issues happen. Recently, me and my girlfriend bought furniture from Conn's. First issue, it took the employee in the store 4 tries to print out my contract. I was the last customer to leave the location at 10:45 pm, and the store closed at 9:30 pm. The manager was a nice guy, but they couldn't do anything outside of apologizing for the inconvenience since all their pricing is controlled out of Texas through the corporate office.

I needed a washer and dryer so I bought Whirlpool units from Conn's HomePlus because I like their price whenever I go to them. When I have an issue with the product, they would fix whatever it is. And I like the washer that I bought because it has a lot of options to choose from.

I bought the MTD Gold mower from the store in Humble Texas about 2 years ago and have nothing but HELL with it. Conn's will sell and promise you anything to get you to buy from them, but NOT honor the WARRANTY that you pay for!!! I have to pay someone to mow my yard AND still make my payments on something that is a LEMON. Conn's has since stop selling mowers... WONDER WHY and now tell me it is the service department's responsibility to get it repaired. They had NO problem selling me the mower but now it is not their responsibility... I will NEVER buy anything again from there, nor will I refer them to ANYONE.

So after reading reviews 9 out of 10 are bad and crappy service. Why would you not carry yourself and company and honor stuff? I thought about coming here but if you're only concerned about the all mighty dollar and lining your pockets then count me out. How do consumer relations always ** people and think it's ok to be a coward behind a keyboard and probably don't own anything from Conn's! I'm recommending competition and have gotten 10+ realities and friends to steer clear.

I bought a 42" mower about 2 years ago. I explained how much I have to mow and the salesman told me it would handle my yard without any trouble. 3 acres. He also talked me into the warranty on the mower and said if anything happened, to call and they would have a tech out the next day. WRONG!!! The second or 3rd time I mowed with it, the bearing went out!!! Took me 6 weeks to get the the mower fixed and lost a half day at work due to not able to give me a good arrival time. You work on their time and no consideration for you. How many time can you tell your boss you have to meet the service repair at your house? YOU KNOW he would not buy at Conn's knowing how many times I have to take off. Long story short it takes me 3 hours to mow and I have 43 hours on this mower. This tells you how much it has been broke!!!

In November 2014 I purchased a couch and reclining chair from my local Conn's Store located in Goodyear, AZ. When the furniture was delivered I chose to put the pieces together myself, as I was in the midst of painting and did not want to chance getting paint on my new furniture. Unfortunately, the chair that was delivered was broke; one side of the back would connect to the seat, but the other would not.

I drove by Conn's a couple of years ago when they first opened up here in Tucson. I went inside and looked around and liked what I saw. Prices are high but, on the other hand, everybody was fair and nice. The fair return policy is there if something goes wrong. I bought a couple of items from you then. I recently purchased an Apple Macintosh, and the lady who assisted me in buying was helpful. She was very thorough and she answered all my questions.

I purchased 60 inch Samsung TV back in January. I paid over 500.00 for it to be installed. These purchases were made on the Conn's in house credit. The TV was delivered on Feb. 26, 2015. The delivery guy removed the TV from its packaging to make sure it was ok.... I sign for it. It was fine. Later the installation guys, who were contracted out, were attempting to mount my tv over the fireplace. Had all types of issues. They broke nails, didn't have the correct tools and had to make two different trips to home depot. These guys damaged the screen on this tv. When they finally got it mounted, turned it on and it has lines going up down side to side through the screen. I contact my salesperson immediately. The install guy contacts his boss.

We purchased a leather sectional in November and were offered insurance that the salesman said would cover any damage, even if our kid stabbed the couch with scissors or wrote on it with Sharpie, so we opted for the insurance. The couch was delivered a few days later and was set back against our wall, so at the time of delivery, my husband did not notice a tear in the stitching in a back corner. A few days later we moved the couch forward as we felt like we were too far from the tv and noticed the tear along the seamline.

I noticed my food was thawing on April 30th. Over the weekend I played with the temp but by Monday it had completely stopped working. I called Conn's on the 4th to report it. They sent a repairman on the 5th who determined I had a bad compressor and said it would take 3-5 business days for the part to come in. I called on the 11th and was told the part would be in on 13th. I called on the 13th and they said 15th. I called on the 15th and they said the part was shipped to the wrong location and it would be in on the 18th. Tech showed up on 19th with the part and said his gauges were broken. He then stated he could come early on the 19th but if I couldn't be home, it would be 22nd before he could come back.

I am totally dissatisfied with the service I have received. One minute a representative say my couch will be repaired then the next they say it's not covered. If they could not repair it they should not have gave me the run around, acting like they were giving great customer service. Parts has been ordered that's just sitting in my living room and does not fit. Then the other parts that was supposed to be ordered never arrived!!! I am totally upset with this matter. I will never recommend anyone to Conn's. The furniture is not good quality.

This is around my third purchase from Conns Home Plus. This time I bought a TV. I like how the images are in the TV as well as its actual quality. I'd recommend them.

We decided to buy a a sofa group set and we're told we could pick it up or deliver it. We said pick it up. We went through the process for 2 hours because new guy but ** was helpful. Get to the end and we can't pick it up some reason and they want 140 to deliver. We have just got an extension of 4000 dollars credit because we have been loyal and good standing customers. I asked to speak to the manager and he suggested I spend more and buy ** I don't need so they can deliver for free cause he won't waive it or even try. I asked ** if it was worth losing a sale over a couple bucks and he looked at me and said bye. I called customer service and she made a complaint and said they should be able to waive the fee waiting to find out but she tried. I will now bash Conn's on every social media site I can and start with #connssucks.

My husband and I went into Conn's on 1/31/2014. After comparing prices on flat screen TVs with other companies, we chose to buy our 60" Samsung from Conn's since I was already pre-approved for 12 months same as cash. The salesman convinced us that our TV would work best with a Samsung 3D Blu-Ray HTIB system along with some additional cables and wall mount since we were also planning on installing the TV on our mantel above the fireplace. The salesman told us we could purchase an additional 49 month repair service agreement and accidental damage warranty as a package deal for both the TV and the Blu-Ray system for $419.99.

I notice my payoff amount kept going up, so called Conn's to see why. Was told it was accidental death, unemployment and credit life insurance added to my amount. Pro-rated every month?? I never asked for this nor do I want it. In fact, I declined it when I bought furniture!! Now I need to know how much I have paid towards insurance I never asked for. Contacted Conn's - was told that I need to provide insurance to have this removed from my contract. It's nearly $600. Please help. I need this taken off immediately!! Thank you.

Nightmare when trying to get anything resolved! My wife and I had previously bought a dining room table and bunk beds and we had a great experience so we decided to go and purchase a living room set. At first everything seemed to be perfect until after the first two weeks. The couch cushions started to come apart at the seams and the fabric started to fray. We were in contact with Conn's for over 6 months and kept getting pushed back and forth by customer service and the people inside the store. Each side sent us to the other where we got stuck in a death loop of having to go here, call there and leaving phone numbers and not getting calls back. They did have a repair man visit our house on multiple occasions and he even said they needed to be replaced because they were defective but still nothing. All we heard was, "Oh you need to visit the store," or "I don't have anything to do with that. You need to call this number."

I purchased a Sierra mattress from Conn's 5/5/2014 and the mattress is sinking. When I purchased the mattress I explained my back issues to the salesman and was guaranteed this mattress would not sink. Well a year later and here I am paying for a mattress I can't sleep on. I had them come check the mattress and they say it is not sinking enough. Well, I am only sleeping in the top portion of the mattress and turning it every month but it's still sinking in the middle. My back doesn't allow for a decent night sleep with the current sinking.

I called Conn's for my payoff balance last month. It was 1860 and the month prior to that was 1900 and something. I called this month, May with full intention of paying off the balance and it went up to 2680 in just a month's time. So, I went round and round with different people, getting different answers. Some said it was interest and other could not explain it. So, I gave it a few days, so I could cool off and I called back today and spoke with someone else. This lady proceeded to tell me that they attach a 20% interest rate on to the balance every month. With that being said, that seems like a rip off to me. As my math has it, it should be 20% of the original amount borrowed not 20% every month. Honestly I think she is mistaken. Either way no one can explain to me why my balance keeps increasing even though I am never late.

The people at Conn's were really nice and helpful. I would recommend them.

Invoice# ** acct # ** - Purchased washer & dryer set, plasma tv on 8/31/2012, 6 mos same as cash. I phoned Conn's Customer Svc., on mid Feb. 2013, and asked for full payoff to avoid penalty. I paid the total amount given to exact penny, $2439.84. I made two more purchases with Conn's cust. service and called in March to ck. balances. Upon inquiry, it was discovered that payment for acct ending in ** had been credited a payment of for acct. ending **. Then I was informed a few days later, that I owed $67.20 for insurance. Phoned and talked to a different reps, supervisors each day, and was informed that I could not pay the 67.21, but a rep gave me permission that I could mail in my homeowner's insurance policy, after several days of getting a rep to say they received it.

I have been a customer with Conn's for almost three years. I have bought several items from them and in December I bought my wife a new computer for school. I was told several times that if anything ever happen to my product I could bring it into the store and replace it that same day. That is the reason I always paid extra for insurance. One salesman even wrote that on my contract papers.

Store Number: 134. My husband and I purchased a three piece couch set and coffee table on Thursday May 7, 2015. We were promised next day delivery but because of where we live (20 min away) we told we could not get the furniture till Monday. I was not happy with this, but said ok. They also verified that these items were in stock. Today (Mother's Day) I received a call indicating that they are unable to deliver tomorrow because they do not have all the pieces in stock. I advised I was VERY UNHAPPY and what could they do to rectify this situation. The store manager (**) advised he would check and call me back in a few minutes.

Aug. 10, 2013 I purchased a mattress w/ box springs (all of the suggested covers to avoid staining and keep the warranty in compliance) and refrigerator for $5900.57 and all of the extended warranties on both. After app. 90 days the mattress began to sink to the middle which caused it to become very uncomfortable to sleep on. We called Conn's (What is the Definition of a Conn) to inquire about an exchange of the mattress and a repair on the refrigerator only to find out that they do not service our area for repairs (warranty worthless) and that I had to wait 30 days for someone to come to our home to "inspect" the mattress.

So far Conn's has been taking care of me and that's what I like. When I went in the store and I asked for an appliance, they showed me and they went to check on me. Then I had a little problem with my stove so I called them and their serviceman came, took care of the problem and to this day I'm happy.

I went to Conn's on 4/31/2015 on a "close out sale". I was ready to buy a television and did so. I was looking at a 65" 240 UK HD TV and was convinced into buying a 65" curved Samsung that had the same refresh rate as the one I bought. A week later I found out I was lied to and that the TV was only 120hz and that if I wanted to return it I had to pay a restocking fee. I told the manager ** that the fault was in his employees behalf and not mine, and that I didn't mind upgrading and paying more for the television I was told I had, but he said it was out of his hand and there was nothing I could do.

Horrid!!! I purchased my furniture just over a year ago. I purchased over 5 grand in items and I had cash in hand but was talked into the 1-year same as cash option. I made my first payment immediately for $1000.00. THEY POSTED IT TO THE WRONG ACCOUNT! I made two more payments that same month of $500 a piece and SAME THING happened AGAIN! So I decided to request a payment history and account statement prior to my pay-off the following Feb. I asked for this information starting in DEC. so that I could be sure to have the total due on hand. They told me I still owed more than 700.00 dollars than what I was tracking! I was furious. So I REALLY needed that statement. It never came. Well, on April 1 it showed up in my mailbox. With a date on the statement of Feb. 28...Really??

Your salesperson mislead me on a $3000 sectional purchase, assuring me all pieces were interchangeable so It would fit my room. They are not. I called the same day to try to exchange it and was told, "Too bad". I now have $3000 of furniture in an unused room of my house with the tags still on. I was NEVER told it could not be returned or exchanged. Apparently that's hidden in the papers they rush you to sign that they say are no big deal. I have made multiple calls to the store and customer service and all I get is, "unfortunately, furniture is not returnable".

We chose Conn's HomePlus over other retailers was because of their financing. They do zero interest for 24 months, and we've qualified for that. So we've always gone back because we usually pay it off before then. It helps us out because we don't have to pay really high, outrageous interest rates. We've purchased several different things from them -- a washer and dryer, two TVs and ref. Our favorite among the new products we purchased would be the dishwasher because the kids haven't had a dishwasher to last. They're really enjoying not having to do dishes in here.

My wife and I had purchased a $2000.00 set of washer and drier just 2 years ago. We paid everything off within the first year and also had purchased the extended warranty. Washer quits working just over the 2 year Mark, we call to have service. Takes the technician a week to get out, once there, he realizes the motor is out on the washer. Technician stated it would take a week to get the part in. 10 days later we receive a call and the part is in so they scheduled us for 3 days later. That day came and we received a call saying the technician had an emergency. They would have to reschedule for 3 more days. The next Saturday came and they said they would have to schedule it for the following Wednesday.

I previously got a Conn's account because they were cheaper by almost 300 bucks. Then I was out one day and decided to go in there to see what they had when a sales associate talked me into buying a 60-inch LG 4k television. He was extremely helpful and walked me through the process. I wasn't really looking for a TV, but after we went over some things along with store manager and told me about the 36 months no interest, it would be kind of dumb not to take it. I like the screen size and the screen definition; it's really clear and sharp. I've had a very good experience with Conn's so I'd recommend them.

I've purchased a laptop, a camcorder, TV and a PlayStation 4 from Conn's. The Wifi TV is good and I can get on the internet with it and stream videos. And the PlayStation 4, everybody loves a game in your system. We also got a drier and we're really happy. My experience with Conn's has been good and I will refer somebody to them.

My account was electronically paid in full on the 8th of April 2015. Conn's did not process this until the 13th of April - five days to process is unacceptable. Then a refund of the overage on my account was explained to me to take another 10 to 15 days to mail a check to me. This whole buying experience was a sham - Conn's used deceptive advertising to get me in the store, and then the items I wished to purchased was out of stock. I selected from the items available and found out then the interest rate was 30 percent. I will never in life shop at Conn's again, and if possible I will sue and go public about these shady practices.

In July 2013 I (my husband & I are both on the account) purchased a "leather" loveseat, couch and a washing machine from Conn's. We purchased the extended warranty on everything. On 03/31/2015 I noticed the material was separating ever so slightly on the console box cover of the loveseat. I called Conn's that day, described the problem and they said they would call me back to set up an appointment to have it fixed. They called back on Friday 04/03 and set an appointment for Tuesday 04/07/2015.

On Sunday April 19, 2015 my husband and I went to Conn's in Amarillo, TX. We had no intention on purchasing anything. We were there to look. We did find a good deal on a couch and on a dishwasher. After a couple of hours talking with **, we decided to purchase both items. ** was very helpful. Our items were to be delivered on the following Friday. On Friday morning, my husband received a call from ** saying that the dishwasher we had purchased was delivered to the WRONG house (it was a floor model). She said there was nothing they could do to get it back. My husband hung up with her and called me. I decided to call her and talk to her myself. Again, when I spoke with her, she was very kind and apologetic. I asked her what could be done to rectify the situation and she told me a few different options.

Our TV broke and Conn's didn't have the replacement part so they had the replacement for us and it was hassle-free. Conn's also approved us for some more so we'll probably go back in another week or two to go get some more stuff. Their salesman was very helpful. It was great. I would definitely recommend it to somebody else and go back as well.

I just bought a 5-piece bedroom set on FRI 04/24/15 and had it delivered on SAT 04/25/15 and everything looks beautiful. Unfortunately Sun night 04/26/15 the bed broke. One of the metal parts in the wood cut through the wood and now is just hanging there. I called the store where I purchased it and they are of no use. Keep saying "I'm going to have to call the repair center." I'm an not satisfied with this and am thinking about returning since it's been less than a week. Is this possible or what is Conn's going to do to make this experience a better one since at the moment am very disappointed with the quality of item they sold me? Thank you in advance.

Spent 3000$ on a Sony 4k tv panel blew in 15 days. Spoke to Conn's manager in the car lottery area. I'm a veteran who don't make a lot of money. I've actually never spent this much on a TV before so I was very upset that Conn's would not honor their 30 day return policy or exchange it for the same product. I also bought the warranty, thinking that would help my case. It didn't. In the army we are taught honor, respect, integrity. This company has none of those quality. Please beware before you buy.

I purchased an 65 in LG UHDTV, brought it home, but didn't set up for 2 days. After setup I discovered under the glass there was damage. Went thru all hoops required by Conns (opened service ticket, service technician from LG and he stated the damage wasn't covered under their warranty, numerous phone calls and many trips to the store, to the point the manager knows my first name) and no satisfaction. LG said to return to store, but store will not take it back. I was told that the co. policy will not allow for an exchange because I didn't contact the store within 24 hours. The store did check the TV before it left, but the damage couldn't be seen till the set was turned on. So as it stands, I am stuck with a 3000.00 box of **. Everyone from store level to service has stated there is nothing they can do due to company.

We needed a new bedroom set as our mattress was over 15 years old so we purchased from Conn's. It was our first purchase with them and the set was beautiful. They were really nice and willing to fix us up with whatever we needed for a decent price.

I recently went into Conn’s Appliance 8888 Airline Hwy Baton Rouge La 70815...... On about September 22, 2013 I entered the store and looking at appliance for home such as Deep Freezer, Washer and Dryer. I looked around store shortly then approached by salesperson. We consulted on brands of appliances and as well as prices, picked out items I’m looking into for purchase. So picked out my three items named above... So salesperson do what they do best. Didn't ask me if I had home owner’s insurance instead she went and added all those finance charges on my account not knowing I had my own insurance which I signed contract, however later discovered my issue.