Conn's Appliances Reviews

Not only did he decline to observe what I could consistently demonstrate, his notes to their "service department" consisted of "manufacturer malfunction." All I wanted was to exchange something that was clearly not working, and continues to malfunction. I no longer trust this company; nor do I feel based on my 30 years of customer service experience feel as if I were treated fairly.

Later from home, I called Conn's service and repairs, and they advised me to take the item into the store. I told them that I did that and had no success. Customer Service advised me that I could get help with the manufacturer's warranty through the store. They advised me that the store implements servicing through the manufacturer. Rather than argue about it, we brought the computer back to the store on 1/20/15 when my first payment was due. I made my payment and then explained that I was also dropping off the computer for warranty service as I was advised to do by the Conn's service and repairs on their 855 toll free number.

At that time they took the computer and advised me that they send it the manufacturer, and that they would call upon its return in roughly two to three weeks. Today, 2/19/15, I returned to the store and made my 2nd payment. Because of not receiving any calls, we inquired about the status of our computer. It was then returned to me. I was then advised that nothing was done, because their service department could not work on it because I did not purchase the Conn's extended warranty.

Now for the third time in that store, I was talked down to and made to feel like a second class citizen instead of the valued customer that I am. In asking how I am to get this resolved, I was told that I will need to deal directly with the manufacturer. This is the treatment that I receive for making a $1084.09 purchase. I can think of no better way for a company to tell me, "please, we don't want anymore of your business, and you would be an absolute fool do any more with us."

They came by two days ago, literally took about 10 min on taking things from the inside and the back, put everything back together and said it was done. It should work properly from then on. Then I woke up the next morning to my kitchen floors flooded in water, the reason, fridge NOT working at all. I am to my last string with the service department. My next appointment is today but till now I have not even gotten a call to see when they will come by. I have always been so satisfied with all other purchases with Conn's and believe me they have been so many, but until now I'm at loss with them. I have spend so much more money on groceries and they don't even care.

Original Review: Feb. 18, 2015

BE CAREFUL WHEN PAYING ON CONN'S INTERNET SITE! I'm giving them a 1 because the ZERO is not allowed. I made a final payment of $406 on Conn's Internet site with my MC but a SYSTEM ERROR occurred and they used old bank account information. I remade the $406 payment and called to explain that the original payment processed in error. I asked them to return the overpayment to my bank account so that the account would not be overdrawn. They refused.

My bank offered to do a 3 way call with Conn's to correct the error but they refused. My account became overdrawn and was hit with fees. Also, they put in a ticket which will take 6 days to go to the refund dept. Then 2-3 weeks to return your money. Say what you want about Walmart but they would never refuse to return money to your account that was due to a SYSTEM ERROR. No longer a customer.

After hearing this, I was pretty upset and made a call to the Conn's Delivery and Distribution Center located in Dallas Texas off of Interstate 20 E, around a window of 7:52pm , 2/15/15. When making that call the first time I was disconnected. I then called back again around 7:34pm, again as of 2/15/15, where this time I spoke to a Supervisor by the name of **. I explained to ** my problem who then went ahead and set me up with someone to come by my fiance house the very next morning, 2/16/15.

However, it appears from whatever process Conn's has in place on handling follow up visits with respect to Delivery and Service and logistics, once again it didn't go well because this time when a technician was sent out, which was 12:17pm (originating from a call that actually came from the service tech himself) they went to the wrong address instead of going to the address as to where the merchandise was shipped to. At this point I was even more frustrated because once again Conns dropped the ball.

It was after receiving that call from the tech, I called the store I had purchased the refrigerator from, who I also spoke to a supervisor at that time which was the Dallas location located at 75 Central Expressway and Royal Ln, who told me that the matter would be resolved around 12:38pm. I then followed up that call and called the corporate office located in Beaumont Texas; where I was transferred from department to the department, from customer service to Delivery, to Installation, and all of them telling me that "WE ARE NOT RESPONSIBLE FOR ANOTHER DEPARTMENT'S PROBLEM THAT WE DIDN'T MAKE. THAT DIDN'T COME FROM OUR DEPARTMENT", this was one of the response from one of the CSRs whose name is **. When I asked when they could send someone out, I was told 2/18/15 with respect to a time still unknown. I was then placed back on hold only for the call to be disconnected.

I have been a customer for a while now and have never received this kind of customer service from anyone with respect to anything I have ever purchased and this is the level of service I receive for my purchase? If this happened to CEO: Theodore M. Wright, CFO: Brian E. Taylor, COO: Michael J. Poppe their house or even one of their houses and this what they were being told and they were treated like this I wonder what they would be doing and much less even saying. If they are reading this right now and I hope they are I hope they know that this is not right, it's not fair, and this is not good customer service and the matters does need to be resolved.

Then told them I no longer wanted their crap and was told I couldn't return it!! EVERY COMPANY accepts returns! I could care less about the money, I'm tired of the rip off! So the only option is to NOT PAY AND THEY WILL REPORT CREDIT BUREAU (SO I WAS TOLD), However, I'm sure they take more legal action than that!! Not that stupid!! But I am stupid for doing business with this company!! So if you end up losing your job, be prepared for messed up credit!!

They don't tell you the cost of everything you are paying for. They tell you that you're going to pay $85 per month, but what they don't tell you is that you are paying $199.99 for insurance on one item, $99.99 on another, $89.99 on another, and so on!! Then once you realize JUST how much you are paying, it is too late!! Then you go in to talk to them about an address change, you gotta CALL CORPORATE!! Need to discuss billing, CALL CORPORATE!! THEY DO ABSOLUTELY NOTHING BUT SCREW YOU IN THE STORE!! My address and name is correct!! Look up the information before you post that "I DON'T HAVE A VALID ACCOUNT", because I do!! BETTER OFF AT AARON'S!! At least I know I can return my items if I lose my job!!!! GARBAGE!!

Got the jump drive redid the computer and it froze, called back Dell customer service they stated again that the warranty started in June of 2014, which I told her they were wrong that I just purchased the computer a week and a half ago, she said once I get the purchase date to call them back with it and they would change it. I let the customer service agent at Dell use the computer via Internet and she even had a very hard time getting it to work but she seemed to think that the issue would be over now.

Conn's tried to sell us the extended warranty but it would be $350.++, the computer cost us $699.99 plus taxes. I am a disabled single mother and had to save a long time just to get the money for the computer now more and we declined because I said "don't we have 30 days to use it," they stated "yes." In my opinion Dell should not have a new computer already registered in their data banks for something that was purchased NEW. I don't understand but I believe that is why I am having so many problems with the computer is because it was purchased or used by someone else before I purchased it so Conn's should let me return the computer for a NEW one.

The sales person lied to me in the first place because a friend of mine has Conn's paper work and it states "electronics can be returned within 30 days and computers only 14 days" but a computer is an electronic and they lied to me so now my son is missing school because the computer will not work right. The account is under Michael **, Tucson, AZ 85706. When we purchased the computer a Playstation 4 was also purchased by Michael **. He called the store and they said that we could not take it back because it was over the 14 day period. Please let me know what I can do if anything?

I let them know that this could have only happened in delivery. The wall is a flat wall and there is nothing there. If it was the wall, the top of the entire couch would be damaged. In this case it is not at all, just this big chunk in the middle back of the couch. Since I did buy the insurance, they sent someone out. Service person came out and indicated that he could not be able to fix this but would see what they would do. When they called back a week later they said sorry no covered - WHAT? Really- the price of the sofa alone is 1399.99- not a cheap couch. When I asked to speak with a manager they connected me to someone's VM. I left a detailed message- NO ONE ever called back!!!

I would be given a date for the repair man so would make sure I was home and it would be a "no show" with no explanation. Extremely frustrating and would never again shop at Conn's. I now see how they got their name. PS. It was also dented goods upon arrival but felt it was too much work for the delivery people to take it back as it was extremely heavy.

The problem did not show for 4 months but it was clearly their fault. I may have not been as put off with their service if they would have offered a replacement at their cost or some courtesy. I can't imagine a company in today's market willing to exile a customer and his friends and family from ever making another purchase from them and costing them more from missed sales than what a replacement would. Their loss, they just don't know it.

The next day again they called and I said I had asked her to hold while I looked up my schedule she then called me a liar and that did it. I have had the parts here 3 months to do the repair but can't get it done. They only schedule this area one day a week and don't call until 2 days before the schedule. They want your money but could care less about taking care of the customer. They also sold me the extended warranties on all my products but if they can't do the repair it is a big waste of money also. I bought these products in August of 2014 and although the quality is good the aggravation isn't worth the dealings you have to endure.

Service tech came to my house on 11-20-14 and determined LED panel and motherboard was bad, said he had to order parts. They finally called me and left a message on 12-26-14 stating the parts were in (a month and 6 days later). I was on vacation until Jan 1st, 2015. I called them back on Jan. 2nd to set up service and they said since I didn't call them back sooner, they cancel the repair. Finally got them to come back on Jan. 26, 2015 and they installed defective parts. The new panel was broken and the other part wasn't a motherboard. The service tech couldn't explain. He called his boss who told him to put back in the original parts and they will submit for an exchange.

Got a call on Feb. 3, 2015 from service that my exchange request was denied because I don't have service contract. He said he will have to order the parts again and it will take awhile. I have a broken TV since Nov. 11, 2015 that I have made two payments on. I have made many phones calls to the Conn's store, corp office in Dallas and service dept in Dallas but no one wants to help. I filed a complaint with AZ Attorney General office on Jan. 22, 2015 and they emailed me back to confirm that they received my complaint and will investigate. Why would a store sell a customer a broken TV and not be willing to exchange it? This is by far the worst mistake I've made by purchasing a product from this horrible company.

Well.... The machine broke again and the same code is flashing. It is now one month past the warranty and Conn’s refused to either fix it or replace it. The managers in the store don't care and neither does the corporate office. I'm sorry, but an $800 machine should not break 3 times in 13 months nor should I have to pay to fix it. I will never buy another thing from Conn’s again. They do not care about their customers, not even loyal customers.

Advised him it was at the store around the corner for purchase not on special or sale! He stated I had to have the printed weekly ad in order to be matched. He could have called or better yet walked around the corner and discover the advertised price in the store with his own eyes! And they want me to buy a house full of items from them? Never again will I do business with this company and I will exercise my right to make every person I come in contact with aware of this situation and advise them to do business else where unless the price at minimum is matched!

So he left the house with giving me assurances that if it broke even outside the warranty it would be covered by Conns since I legally notified them of the exact issue while the warranty was valid. LIE!! Guess what happened in October?? IT BROKE! I called them right away and spoke to multiple agents and supervisors in their repair center. I explained that I notified your company of an issue within the warranty and the issue was never truly fixed. The recliner issue should have been fixed. Every person stated to me and I quote "Your product is outside the warranty and we will not be honoring any statements our representatives made or fix your furniture". Like what??

This is 2015 and customer service and correcting legitimate concerns of your customers are vital to a company making money and profits in the long run. One supervisor actually told me "Oh well". Like are you serious… all I want is the reclining mechanism fixed. That's it. I am not asking for a new couch or a new TV or money. Just the issue I reported fixed. I have given Conns multiple chances to make this right and they simply just do not care. I would HIGHLY stay well clear of this company and NEVER EVER get merchandise from them because if you have an issue you are screwed and they will literally tell you that.

Every time I call, I can't get a straight answer out of anyone in customer service. I can barely understand anything that they are saying. They don't even know what to do. It is frustrating and I will never purchase anything from there again. This company is a rip off. They have ruined my credit with late payments. The monthly payments I made to one of my closed accounts, what happened to that? And why wasn't I notified that the account was closed? Instead, they kept accepting my money. Who do you talk to that knows what they are doing? This is a mess. I will never go there or recommend to anyone to buy anything from there. I'd rather pay 50% more and shop somewhere else.

Since this day of delivery, I have been harassed by Conn's that I owe them for the sectional THAT WAS RETURNED THE VERY SAME DAY OF DELIVERY. I get harassed early morning and throughout the day from Collections Department. I also get mailed brochures on how Conn's may assist me with paying the sectional I DON'T HAVE. I have spoken to MANY reps/supervisors at Corporate concerning this matter and each rep/supervisor assures me once the "investigation department" completes its investigation my account will be back to satisfactory standing. Meanwhile, I'm harassed daily, day & night.

My credit is RUINED because of this whole mess! I've spoken to ** (store management) and 3-4 months later, my acct is frozen until they figure this out. I think I may need to consult with an attorney on this matter, no one seems to HELP. Who are these "investigation people"? Why are they dragging their feet on this matter? Management at the Corpus Christi store have forward Corporate information stating that I HAVE RETURNED sectional! Conn's has the sectional! Would appreciate actual feedback on this disastrous matter, it's beyond ridiculous.

In the process of moving I lost my contract. I didn’t know how much I owed. I requested Conns to take off the warranties, the insurance, and to please provide me with a copy of my contract. This was on going... calling the store on Gessner and customer service. It took an act of Congress, it seems before they took the warranties and insurance off. I provided them with proof of insurance several times. I got the items in January 2014 but they didn’t correct the problem until June 2014. I paid my bill late twice, May and November. They don't consider the times you pay early.

So, tonight I paid online and called again about my payoff. They told me I still owe $1649. THIS IS IMPOSSIBLE!!! I started at $2300 or something. The reps said because I was late twice, I lost my early payoff privileges. Both reps said, it's stated in your contract. I understand I lost my contract, but apparently Conns doesn’t value repeat customers or try to work with their customers. "IT’S STATED IN YOUR CONTRACT MA'AM! " The same contract I requested several times. Living in a home now, I can’t afford to double pay for anything. I'm so frustrated with Conn's right now.

I called the company once I had heard that the matter with our mattress was closed!!! I was told to send pictures of the damage the tech did AND the now mold that was building in our mattress due to the moisture. I sent an email with approx 7 pictures. It took MONTHS of phone calls before they would finally replace the mattress. I was told that if the mattress we originally purchased was unavailable that I could exchange for a lesser and the difference would be credited to my account.

Upon going to the Albuquerque store the MANAGER there also informed us that the difference would be put toward our account. The difference came to 399$, the manager informed me that I should receive a letter in the mail showing the amount credited. After 2 months and no credit statement I called (I had a baby in this time...that's why there was a wait) only to be informed that there was no credit, there would be no credit, and even with proof that I was LIED to that there would still be no credit!!!

So basically I paid for 2000$ mattress and am sleeping on a $1600 one, this company will lie to you, not act appropriately when shown their product has failed and rely on people giving up and giving in, in order to scam the consumer out of hundreds of dollars. They do not stand by their products, they do not educate their workers, they will lie straight to your face. That is why I am now pursuing legal support in order to let this company know that I'm not going away!! I will stand in front of the business picketing just to make sure this doesn't happen to someone else.

After filling out Credit app, I was told I was approved for 1,850. It was through their lease program using their partner RAC, who this lady worked for. I choose a $499 item and would have to pay $157 down, $157 each month on 90-day same as cash, which would amount to over $600 for a $499 option. I advised I would be back next week to purchase outright. Then I was told the manager would have to talk to me. He did and I was asked about the salesman performance with the guy standing right beside me. How else was I to answer? I began to tell him what a waste of time this entire process was and why would I be called with a pre-approval number, told to come into the store, only to find out I wasn't pre-approved and given a RAC option.

By the way, I was told the financing was in-house, when in fact it was through Rent-a-Center. This organization is very deceptive with their luring in of customers who are being told credit was pre-approved. Not to mention running credit on you twice. I will be reporting to BBB and to the NC Attorney General for these practices. Don't spend a dime with Conn's. The name is fitting.

Do not ever get the warranty from this company. It was misrepresented by the sales person and I am very displeased customer. Would never recommend anybody ever use this company for anything. Have been lied to from the second I entered the store until now. When calling the store to try and get issues resolved, was told a manager would call me back. This happened at least 7 times. A manager never called me and the only way I got anyone to even talk to me about the problems is to actually go into the store multiple times. Worst company ever!

At least twice a week if not more calling store to be put off every time. Always told manager will call us back and our salesperson is never there. No one has called us back about this yet. Called cooperate office 1/21/2015 and report taken, once again told someone be in touch and once again no one has called. We paid 650 for the TV stand and want our 3 missing shelves with the hardware. Bad business to keep putting customer off and we never even got an apology for it. I will not be a repeat customer.

We opened a claim on the sectional because the sections that have pull out are lopsided and there is a small hole on the bottom of the furniture. Called the service department and they sent out a technician came in my house; was not there for more than 3 minutes. Said there was an issue with the furniture and the chairs of my dining table not level. He left; did not hear back from anyone for 2 weeks.

Called Conn's to see what happened. They said my claim was closed that everything was resolved. Went back to the store; spoke to a supervisor Jose; explained to him my situation. He contacted his boss and should get this resolved soon. He has been out of the store on vacation 2 weeks ago. He finally came back and was surprised that we are still waiting to get some answers on my furniture.

But let me tell you something, you miss a payment and they harass you for their money; phone won't stop ringing. You have a problem with their merchandise and they take forever to fulfill their part of the deal!!! Never again will I ever buy furniture from Conn's AGAIN!!! Extremely disappointed with Conn's.

I spent almost $1000.00 just for warranty so we didn't add it to the t.v's because it was more expensive than the other pieces and we were already spending so much. I sure hope my experience is better than what I've read. My rep did express over and over the importance of paying on time in order to keep my 1st yr interest free. She also told me to check over everything when its delivered for damage and they would take care of me. I guess in time I will update this to let everyone know if my experience is better.

The point is why they didn't say anything in September for charging me late fee when it wasn't late and now when I try to pay off my balance, they are trying to steal my money. I'm going to go to the office BBB to report this. I have all my receipts saying the payoff balance since day 1 till now... Oh, one more thing the payoff balances are wrong for everybody. Check your balance people. They charge interest every time you make a payment and supposedly they don't.

So that being said my wife and I make the 101 mile one way journey to Conn's in Sugarland, TX. We get there and spend about an hour looking at appliances. The saleslady puts the deal together, enters our zip code and can't get it to process. After about 45 min and two managers they tell me, sorry but we don't deliver to that area. They then asked me if I had another address that maybe they deliver to. We gave them my my mother in law's address, they reenter the deal and it still would not go through.

Now after another 45 min or so and two managers they say we can't use that address because it does not match the one on the credit application. Now they switch it back to my address and enter I will bring the freezer back and pick up my items. By this time Conn's credit turns the whole deal down. Now I'm back to square one, wasted a whole day and over 200 miles. Today 01/17/2015 I hauled the freezer to Sugarland and exchanged it. Conn's did not offer to compensate my total waste of time gas due to their credit rep lying to me from the start of this approval. After I have spent 1000s with Conn's in the past this is how I get treated. I will never do business with them again and plan to report this to the BBB.

Parts were "ordered" and tech mentioned he would drop a FL form on Monday but that never happened. Initially parts were to arrive on 12/9, then 12/26-27, then 1/2, when they did not arrive (one part on back order ‘til March 2015) it was submitted for replacement and I finally had a signed FL form sent to me to submit. I called on 1/7 and was told replacement was denied because now parts would be here 1/9 and was approved for $150 FL claim though it was a freezer and I had over $267 of loss (still no check). I called 1/9 to check status parts and it was changed to 1/12. It was resubmitted for replacement (now a month and half with a non working freezer from purchase date) but denied when I called 1/12 because now parts would be in 1/13.

Tech finally came out to 1/15 and changed parts, won’t know until 24 hours if it is working but tech did inform me that the outlet we were using (the one the first tech shocked himself on) is no good and we need to call an electrician to have it fixed. I have called Conn's service department because I don't believe this is on me since their tech is the one that caused this to happen, I will wait to hear from them but my experience, I will have to call them in a day to check in. I have purchased numerous of items from Conn's (3 flat screens, a freezer (now 2), 2 game consoles, bedroom set, 2 microwaves, exercise machines, refrigerator) and had never had this experience, completely let down and disappointed by this.

I have spoken to customer service on numerous occasions. I was so tired of trying to get this matter resolved that I called them again in July, 2014. They sent the same tech again, this time he said we needed a water filter, in order for the ice-maker and freezer to work. I drove to two Conn's stores, neither had the filter. I had to go to the appliance warehouse and purchase one. This still did not solve the problem. This was the second filter we had to replace. We are still without ice, and ice is still falling on the floor.

In Nov, 2014, they finally sent a technician who was able to explain the real problem. We needed a new panel. We waited over a week, the panel came in. JR (tech) installed the panel and told us to wait at least a day for things to start working. He called the next morning and I told him we were waiting for things to start working. The third day the water was all over the floor. We are still using towels to clean up the water. When you touch the ice on the ice maker, water comes out. I spoke with the Manager in Sugar land (Lucio) - he called customer service. They said my warranty was out. It expired Dec 7, but the problem still has not been resolved. This is all stemming from when I purchased the Refrigerator. They said they would send someone else out for $95.00 dollars. Please, please help me. I am ready to pay them off. I feel because the product was, is a lemon that I should be given a new refrigerator.

Now that Christmas has come and gone, I have inspected the headboard to find that the Manufacturer cracked one of the connections and you can see where they would putty the holes where the screws went all the way through. Conns says that they won't swop it out the headboard that they will send a repair person out. I asked that they just switch out the headboard since it hasn't been assembled, nor do I have all the pieces and it is clearly a Manufacturer Defect. THEY SAID NO. I have made attempt to contact the manufacturer and have not received call back; Company is PROGRESSIVE FURNITURE out of Ohio. After letting these people come out and tell me they want to repair it or its fine the way it is will be to FILE SUIT IN SMALL CLAIMS COURT against Conns for selling defective merchandise.

Original Review: Jan. 13, 2015

I would like to make a complaint regarding Conn's credit as I am paying interest on my account. They told me "you need to deposit 131.30 each month" and "we'll keep it interest free." Well, I paid more money that than the 131.30 for several months except for one month where I forgot to make the deposit on time. Well, they said they needed 131.30 each month and the amount I had paid so far, covered the 131.30 for that and several months ahead. Needless to say, when I realized about the late date, I paid 3.5 times the amount needed on that month just to make sure I covered any extra charges generated during that month. Well, Conn's DOES NOT send monthly statements and here I am, 6 months later realizing that Conn's has been charging me interest every month even though I have been paying on time. Where is the interest-free???

I then went into the store where I bought the TV thinking maybe I'll buy a 32" for now and keep as a backup since I have no TV. The salesman that sold me the TV then told me to call the repair place and tell them not to touch it since I purchased the extended warranty it automatically voids the manufacturer's warranty. This did not make any sense to me. How could an extended warranty cancel a manufacturer's warranty? I just said to myself I'll just wait for Sharp to do their thing. The TV repair company called me on Monday 01/05/15 and said it could not be fixed and that I had to pick up the TV and wait for Sharp to call me.

A couple days later I get the call from Sharp saying "We are gonna set up an exchange for you." OK, sounds great. They said "We will get back with you with all the details." I then get a call from a Conn's Rep saying "We need to call Sharp together to get the ball rolling." He then calls Sharp and with me on the line. Things are going great. Sharp then stated "Well we don't have that TV in stock so we can put you on a waiting list and will ship one out to you when it comes in." I said "That is not acceptable. How long am I gonna wait?" The guy from Sharp said "I don't know." The Conn's rep says the same thing. "Why can't we just do an exchange?" I said to the guy from Sharp the same thing. The guy from Sharp put us on hold to check with his manager and comes back and said "OK we can do that. We will give you a call with the return authorization number and you can take it to any Conn's Store and exchange it." OK that sounds good to me so we all agree to that.

I get my RA# and the Rep from Sharp tells me to Call Conn's in a day our so and the number should be active in their system. Here it is Saturday. I'm off from work and finally have time to call and check my status. I Call Conn's Customer Service and tell them what's going on and the guy tells me "I'm sorry but in our system it is showing that we still need to go and see your TV to verify that it is not repairable." I told him I already spoke to someone and I should be able to exchange it. He then says that there is no record of me talking to anybody and that everything I told him is all stuff they would not do. I told him I spoke to someone a couple days ago named Dale and he then states that they don't have any employees by that name there. So now I have to wait until Monday until another party can look at my case and see what needs to be done. Next time I am better off buying from Walmart our Sam's Club. At least if it's broke they will exchange it the same day not wait and see what the next person wants to do. I WILL NEVER BUY FROM CONN'S AGAIN.

Anyway, I was hung up on three times by Conn’s customer service. The website for Catnapper/Jackson Industries states that if a warranty issue arises, to contact the original seller. For over two (2) hours I went round and round. I finally reached a customer service representative, they filled out a ticket to try and get this issue resolved. If you purchase an item from a retailer you would expect them to stand behind what they sell, especially when the item is only a few months old. Then to be hung up on and sent round and round in circles... I would advise anyone considering buying anything from Conn’s to stop and go to a store that values customer service and stands behind their products. If and when I get a response from Conn’s to see if they are going to stand behind their products or not, I will update this post. Based on my experiences to date, I will never buy another thing from them.

My husband called Conn's right then. The customer service rep said that the earliest someone could come out would be Monday, 12/29/14. That was going to be too late as we were scheduled to leave for vacation on 12/28/14. My husband asked to make an appointment for 1/5/15 when we came back. The rep said that would be fine. I received a call from a Conn's technician on Monday, 12/29/14 saying that he was going to be out to the house that afternoon. I explained to him the situation and he said that he was just going to close our claim and we could call back in. I told him that we needed to get someone out on 1/5 and he just told me "No, the case is closed," and hung up! When my husband called to get the appointment set up AGAIN the next available appointment was for 1/7! Today the tech called and said he'd be at our house between 2 and 4pm today. He didn't show up until 5pm with no call. I am VERY tired of paying for broken furniture and appliances. I would NOT recommend Conn's to my worst enemy!

Upon delivery, I immediately noticed that the box springs were not low profile (5") but the (9") high profile. With the 11" mattress and the 9" box spring the bed is 32" off the ground. This is impossible to get into with a bad back. I immediately called the store and was advised I had to speak with the sales person who was off. I went to the store and spoke to the manager on duty who called corporate. Corporate customer service said NO EXCHANGES and NO REFUNDS. Conn's does not even offer a low profile which according to Tempur-Pedic they are required to do.

I contacted AMY in your customer resolution department and she advised she is waiting on the district manager to make a decision. Since I could not sleep on the mattress with the high box springs, I purchased the low profile from Mattress Firm and they delivered the correct box springs for free and installed it for free. Now that's customer service!!! And Mattress Firm offers a FULL 100 days replacement policy.....something Conn's should follow. I have been a customer of Conn's for 20 years... but if they do allow the return of the box springs and credit my account, I will NEVER purchase another item from Conn's.

I spoke with them on the phone and they tell me they have what I am wanting in stock. To me that means in their store. My husband decides he will go on in and possibly just bring home the freezer, but we will probably have it delivered, I had already been told we were in their delivery area. When he gets to the store we are told they are out of stock for the model we wanted. So we decide that was ok we can just get the next model bigger. Still a good price. My husband asks me a question or two about the warranty, etc. Then he heads home.

When he returned I read the paperwork (thank-goodness!). The original cost of the freezer was $647, by the time they add fees, etc. it would total to $1,512! Do they think we are stupid? I asked my husband why he signed the paperwork, which by the way is a delivery invoice that is to be signed when delivery was made. Is that not illegal? His answer was that the sales associate, Damien **, told him that he (Mr. **) had spoke with me on the phone and that is what I had requested. My sweet husband, he thought I was crazy, but if that's what I wanted he would do it. Needless to say, Mr ** and I never spoke about this type of financing. I had inquired about the no interest charge financing and I also mention we might just want to pay cash. So now I have a call in to the store manager and have sent an email.

Tell me how these people are still in business?

I called Conn’s customer service. I told the lady EVERYTHING that had happened until that point and that I had the repair guy at my house at that moment. She told me that I could exchange the dishwasher by taking it back to the store where I bought it from since it hadn't even been a week yet. But I would have to pay a 15% restock fee!!! I called the Baytown store and ask for the Manager. I spoke with Chad. He told me to bring it in and he would exchange it for me if I paid the 15% restock fee.

At this point I want nothing to do with this dishwasher so I agreed to pay the fee to get another one. My husband took off of work early so that we could take it back that evening. We drove an hour to the store. I go in to find Chad. He gets someone to unload the dishwasher and I pick out a new one. I will NEVER buy another Samsung appliance. So I went with a different brand. Chad called whoever he needed to call (I assume corporate) to get the exchange approved. He was told that I had an open service work order so I could not exchange it. He then told me that in order to exchange it that it would have to be in working order OR that a Conn’s service guy would have to come out and look at it and put in an order for me to exchange it.

It is 6 days until Christmas. I NEED a working dishwasher!!! So we called Conn’s customer service to set up an appt to get a Conn's service guy out. I was told that I am under factory warranty so I need to call Samsung. I said that I had already called Samsung and they sent someone out today. The guy at customer service then says "Ok Bye" and hung up. I can't get Conn’s to send someone out to authorize the exchange and apparently the service guy that came out from Samsung can't approve it.

So I'm stuck with a dishwasher that was used 2 times. I had to purchase another dishwasher just to have a working dishwasher for Christmas. I don't understand a company that doesn't stand behind the products that they sell. It was a "Faulty" dishwasher from the start. It was not MY fault I got stuck with a bad dishwasher but yet I am the one who has to pay for it. So now I am paying for 2 dishwashers!!! Ridiculous!!!

I have an email from the rep with her Conn's email address telling me the days payment would be debited. The next 2 months I thought nothing of it, I was out of the country. I come back on the third month to Conn's collection calls. I asked, "Well what happened to the 2 payments before you should of been taking out monthly?" She tells me they have no record of it. They don't know why it did not come out. So I brought the account current, she waived the late fees and assures me they would make my no interest reinstated. She sends me an email that was taken care of it just a formality. The following month I call asking for my balance because I wanted to pay the account off in full. I was told that with interest it was about $2000 higher than what it should be.

Again they told me they had no record of me ever talking to a rep before and that it needed to be reinstated. I sent letters to Conns corp office no response. Then I get a denial from their reinstatement department stating I have no proof. So I call them, provide them with emails. Again told it is a formality. Call a week later I was denied the no interest reinstatement. So next step is to file a breach of contract with them. I would rather spend the money I was going to pay them off with to go to court and make sure the public knows how they ** everyday people over. I have a letter from credit card company showing no attempt on the card was ever attempted from Conns plus emails from their reps stating it would be fixed.

We were told we had 30 days, if we found the TV for less Conn's would match that price. Three days before the 30 days ran out I found the TV in Best Buy, H.H. Gregg, Queen City Appliances and Samsung Corporate for $150.00 less. We called Conn's and were told they would not accept the lower price, even though all the prices were advertised. So, (2) lies in (28) days and still waiting on either the Consumer Relation Officer to call us back or someone from upper management. NO ONE AT CONN'S HOME PLUS WANTS TO DO ANYTHING TO RESOLVE THIS MATTER. We told them there will be no payment made on this account until we get what was promised by the district manager of Charlotte, NC.

The whole freaking company doesn't seem to communicate with each other! It's EVERY department is its own company within a company! This place is junk and I wish I had NEVER had ANY dealings with you all! And you can bet your cheap furniture that I NEVER will again and I will make sure that ANY and EVERYONE I know does the same! I am paying damn near $1,500 for some freaking furniture that I can't even enjoy because the Conn's doesn't back up ANYTHING they say! Then when I speak to someone it's always, "Oh I'm sorry, let me get this corrected for you" and they NEVER do! I will be contacting whoever I need to, to get my issues fixed! Sorry excuse for a furniture company!

Five weeks pass and it's now December 15, my husband calls the service department to find out what exactly is going on with this claim. They tell him they have voided the warranty, saying the technician who came out to take pictures of the couch the second time said there was a child jumping on the couch. He was out at my house on November 7th, which is a Friday and my kids were at school. I have asked Conn's just exactly how a child can be jumping on my couch when they are at school. Apparently Conn's can say whatever they like and void your warranty and leave you with faulty goods.

The night we went we were approached by several different sales reps. One rep. eventually paid more attention. There was a guy, who seriously jumped from 1 customer to the next as if to search out the commission and not give out customer care. The TV stand we also bought to put the tv on, we asked if we will be shown how to use it, since it's advanced for us. He said "Oh yes they will show you how to use it." We asked if they will put the tv on the mount for the stand, he said "Most definitely they will put it on and show you how to use it." My husband reconfirmed it several times.

Here is the 1st sales stab: He never mentioned $29.99 to put 3 pieces of glass on the stand that did not need putting together, nor did he mention $299.99 for a tech to show us how to use and mount the TV. Not to mention pushed the warranty charges of $1048, to cover our items. We added it. 2nd stab: Online it days "100% Next Day delivery", it was a few minutes before closing & was not honored. Our furniture came 2 days later. 3rd stab: While doing the contract the rep acts like he is giving us a break with the "mandatory" delivery fee. Reg is $149.99, he said he will give to us for $79.99. Which of course is included in financing, even though we could pick it up ourselves. 4th Stab: Upon delivery, the guys put it together, tv stand and want to leave. My husband inquires about showing him how to use the TV & mounting it. Their response: "That's not our job, we have a schedule, and there is a dept that does that for $299." WHAT!!!! My husband called me at work and sent pictures how they left tv cables in shambles & is upset that he was lied to.

Needless to say in 1 week he went to their store to take off warranty the next day. And wanted $29.99 back because we were never told that charge would happen. The manager ** said done, it's in delivery status, he can't do anything in the computer, which looks like it's from 1980. We complained about the sales rep to. ** had my husband sign warranty cancellations, which we investigated and find numerous errors. Model number for tv on washer dryer addendum, laptop model number on need things of that nature. The day my husband signed the store copy ** put all model builders on sheet and had him sign.

Through the next well of arguing, phone calls, going to the store 4 times, each time contract was done wrong, even by store manager, stress, etc., we get sold off regional and like other complaints the regional is very nice. He will compensate us for our troubles but it's not good enough because, one we took off warranty we had a little money left, but could not spend. In the 2nd trip we were told there was $220 left, do we wanted another tv stand minus $29.99, NOPE! Anyway the last time, today we go because they call and say our contract is ready. We get there, it's NOT, then he was going to over charge $600 on tv for new contract, we caught it asking other mistakes. We mentioned we are not happy with mattress, and was told we had to keep it for 30 days, yuk! I really won't be able to sleep, it's that bad for $999.

Bottom line for 25.99% apr, we need more compensation than a gift card for $79.99. IF Conns calls, be prepared. My husband is so upset, his credit has nothing but Conns and a $300 credit card, paid cash all his life but we want to buy a home trying to build credit. He feels like 25.99% is like raping him!! He has been lied to and "CONNED" into these numbers. The product prices are ok, it's the apr, lies, hidden fees, withheld info on services not offered, not to mention WE'RE CHARGE FOR INSURANCE, just caught that tonight! ** never thoroughly explained contract, just "sign here". My hub told him we have renters, the best. Now cash payoff date is 12/13/2015, because today is 12/13/2014, how is that??? We wouldn't even get Cash option! The contract is already void because our 1st payment is 1/27/15!!! In order to qualify to pay more a month for cash option, you must do it in 1 year!! This whole thing is jacked up! So, now what?? We need another contract. And will be visiting the store for the 6th time in a week. The mgr admits he messed up the 1st, then someone else did it wrong, then call us to sign the contract that's not ready, leave, come back, sign over that charges insurance because he never explained the contract context. Thank you.

I call Conn's to see if they can just exchange for a totally different brand dishwasher because we have had it with this one... Don't even want to deal with the same brand. We have been transferred to every single person it seems like and nobody wants to help us on this issue. All I want is a dishwasher that does its job!! This is a brand new dishwasher and they basically just want to "rebuild" it with all new parts. It shouldn't have all these issues in the first place... Maybe if it was 5-7 years old! We have been long time customers with Conn's but we are at our wit's end and done with this place. Apparently customer loyalty and customer service just don't exist anymore.

I immediately called the warranty/replacement department. They gave me the protocol that I would have to wait for a service call. Keep in mind, I was moving out of this house. I knew there was a chance that if I forced the bed apart, it would be my fault and void the warranty. I continuously asked for a manager and they continued to send me to a voice mail. I left several voice mails for a manager to call me back a.s.a.p. (I have yet to have a phone call back.) I was forced to leave the bed behind and move the rest of my home into the new apartment. I called and called for someone to tell me how to expedite the service since I now did not have a bed for my son and would have to pay rent somewhere that I didn't live anymore because they could not rent out that room with my bed still there.

A week later a tech came to the house to look at the bed. He explained that it most likely would not be able to be fixed but Conns will not replace it without trying and that they would have to order hardware. I went to the store and explained the situation and told him that the people that I had talked to always send me to a voice mail and no one ever returned my calls. The man that I spoke with began to get irritated and told me there was nothing he could do and I would have to just talk to the service department. So then I went to the parking lot and called the 1800 number… Again. Finally a guy told me that this is just the way it is. This is the process and there's nothing more I can do. I continued to call off and on for a week and a half. We received the hardware in the mail and I called to tell them. While I was on the phone, they said that someone would be in touch. I also told them that I was out moving fees and an extra month's rent because of this situation and my son still didn't have a bed. The lady said that she put in a message for the credit department to call me for a concession. (I still have not had a call back) I waited... And waited...

On the 2nd of December, conns called. But wait... It was not because of the numerous unreturned phone calls. It's because I didn't pay my bill on the 1st. (I always pay more than I should so I only owed 5.12 this month.) I was furious. They could call over 5 dollars, but not for the month I have been without a bed for my son due to their techs installing it wrong. I asked for someone to help and they put me on hold... Only to transfer me to the service department. They told me that they thought parts had been ordered but they would have to check. I had to tell them that I had already called because I already had the parts! They didn't even know!!

So here I am... A month later, no bed, paying rent at 2 places, out moving fees, and a manager STILL has NOT called me back from conns. I am so frustrated and no one from this place wants to help. I have been "disconnected" from, sent to voice mails, assured people would call me, transferred everywhere, and still nothing. I have now been told this process will take about 3 months total at least. Believe me, I have been patient and I have talked to every department possible. In my opinion, they do not care about the money I am out or the fact that my 7 year old is on a makeshift bed. I could not be more disappointed, frustrated, and angry with this entire situation.

I make a complaint and the person on the end of the phone only writes 'customer is upset items not delivered'. I then call back to store and the ASM says she wants to help. I tell her that I like another table and ask if they will comp the difference because of my trouble and she says "no they don't do that". I can either cancel my items or the whole order. This is completely bad customer service and these managers have no business being in retail.

Contacted customer service just to be told that the resolution to fix has been denied. When asked to speak to a supervisor, I am told "I am the supervisor" and the resolution has been decided. Went to store and requested DM, Greg **, to contact me. Was told he had 24 hours to respond. Called SM back since DM had not returned call and waited on phone for 11 minutes then for 27 minutes, and yet no answer. Was told he would just call me back. Requested customer care to have DM and RVP call me to hopefully get a resolution and have them take care of the customer. Was told they have 24-72 hours to respond to any issue. (With this time frame window, you can clearly see why your customer service is rated so low.) Requested Resolutions supervisor, Katherine **, to return my call. However, again she has 24-72 hours to respond. I was also communicated that she will just be providing the same resolution.

After 30 hours of no response, DM finally calls me back just to make the following statements: "Our sales people are focused on their commission." "It is what it is today." "I'm stating the facts." "We're not going to pay anything." "We did not sell it to you, you did not purchase it. Just like when the warranty on your car expires, you're on your own." "I don't have authorization to do anything today." "There is no customer service issue here." (When asked what he was going to do to correct his salesperson's mistake.) "I can give you a repair place if you would like." "You might just have to pay as little as $45 to repair." (But yet Conn's isn't even willing to pay that. Not that I can't afford it, but it's the principle of the situation.) "What is it that you are requesting because there is no customer service issue?"

Then calls back (per my request for the RVP contact information) with the name to the resolutions department. Same people I had already spoken to. At this point I am told that they will not do ANYTHING to assist with the damage of the couch since protection plan was not added at time of purchase, even though the salesperson made the mistake to only add it to 1 of the 3 pieces and they can see that I have always added protection plan to prior purchases. And since I have successfully paid off the account and it's closed, they will not refund anything. Conn's will call you 3-5 times a day, from the day after your payment is due, until it's paid, but they can't seem to respond to customers’ needs with the same sense of urgency.

The sales associate who I asked for in the beginning comes out the phone and states the merchandise would otherwise be delivered until the 4th now. I asked for the manager to be put back on the phone and of course I call after being placed on hold for so long. The manager was unprofessional and pushed blame and the sales associate stating they do follow ups once merchandise delivered. He missed the fact I did not get my merchandise after being home all day with a no-call/no show.

Well... I called Sat morning and after being on hold for WAY too long, I called back. They finally answered and said the delivery dept is loading and will not answer. That would have been helpful the first time I called huh? I was told to call back in an hour. I called and was told they would call me once they loaded the truck to give an ETA... 2:00 and still had not heard anything so I called... well... it was then that they told me they did not deliver to Port Aransas on Sat. WTH??? REALLY??? Why did they not say that before I lost an entire day of work????

I called right back and asked for the Manager. I was then put on hold for 15min 8sec before I hung up and called back with much to say. I spoke to the assistant manager who said she would look into it and call me back. By this time it was 3:07. I waited and waited and waited for a call back. When I finally called back at 6:00 to speak to this assistant manager... SHE HAD GONE HOME FOR THE DAY!!!! Are you kidding me???? I finally talked to Julian, who I've used the first time I bought from you, and he tried hard to satisfy my quandary. His manager said they didn't have any customers’ deliveries till Monday. WHAT THE HELL AM I??????

Needless to say, I am sitting here wasting more of my life addressing this issue. I am going to cancel my order and tell everyone I know via Facebook, Twitter, Yelp and any and every social media I can get my angry hands on to inform any unsuspecting victims. We also have a news segment on our local station call Trouble Shooters. I would love to see them visit your store on the news. That would make me VERY HAPPY. It's 11:15 p.m. I will call them in the morning. Your Company has caused me great misery and loss of wages today and I am going to make SURE that I cause you great misery right back!!! This is gonna be my way of saying THANK YOU for ruining my Birthday. P.S. Notice the Expected delivery date says 11/26/67. I NEVER EVEN GOT A CALL THAT DAY!!!

I thought Wow this is great, I should be in and out of there in 15 minutes "right"? WRONG... this is where everything went South. Upon my arrival I asked for Ashley and she indicated that they show to have three in stock. I joked that's good but I only need one. She told me to go to the back of the store to look at the floor model but strangely it was not working. Then she came back to me and said the other two were damaged. I said well OK you have a sign next to the floor model that says "100%" next day free delivery. Well actually "no" everything was already booked for Saturday. Ashley then handed me off to Eric who would do the paperwork. He started off with "great news" you're approved for $9,000.00 at 0% for 24 months. I said "no" I applied through your website for what I thought was the Conn's credit card for the 0% for 36 months. He said "no" Conn's does not offer 0% for 36 months.

This is of course in direct conflict with their big bold advertisement on the flyer which is everywhere in the store. Eric said I would have to apply to GE to get the 0% for 36 months. I said let me think about this $60.00 or $40.00 a month. It really doesn't matter. Too late he cancelled the 0% for 24 months. So guess what we have to start the whole process all over again but now with somebody else because has handed me off to another person to do this. She joked that I'd been handed off twice.

I wasn't laughing at this point. We received the GE approval, but for some reason the "system" wanted to charge me $79.99 for the delivery and nobody knew how to fix it. I opted to drive to the warehouse which is closer to where I work on the other side of town. This was an adventure as well which included warehouse personnel screaming customers last names through a bull horn in a dimly lit parking lot.

But the icing on the cake was when one of warehouse Guys assisting with my TV said, "we better open the box, we've had problems with these." So I'm not sure where this is headed because it was too late to fully open the box last night at home. I can only hope this is where my adventure ends. I feel like I've been Conns'd by these guys. Please wish me the best and do yourself a favor go to Wal-mart next time because I plan to.

I call and they advised me the techs car broke down and waiting for a rental and he would be hear right after... Tech still never showed up!!! I had to call again and 1st they wanted to schedule for another day...BULL!!! By law don't they have to come out at least 3 times in order to replace or refund the product??? Am I correct?? Look in y'alls notes people!!! Y'all SOLD ME BROKEN SOFAS TO BEGIN WITH. WHY ARE Y'ALL BEING SO DIFFICULT TO REFUND OR EXCHANGE?!?! I feel like I need to go to the next level on dealing with this because these weekly calls, 3 TIMES A WEEK ISN'T GETTING ME ANYWHERE!

The manager was extremely rude and told me, "I'll see what I can do but I'm sure nothing can be done." With no response back from the store I contacted customer service several times with no help. Different representatives advised me of different things. I advised them that all I want to do is correct this error. Well, after numerous phone calls I was told that the issue could not be resolved and could not be moved off one ticket to another ticket so the stove did not accrue interest. I extremely upset that they were not able to honor their advertised pricing so now I am going to end up paying $2,000 for a $900 stove.

Upon delivery, things "went south" quickly when the delivery guys tried to rush in & out..... They removed the old set and did not want to give me a moment to clean the area prior to the install of the new set. I had to literally squeeze myself and my mop in to clean half **! Once installed, the delivery guy turned both units on to let them run through a full cycle, claiming it was recommended to make sure they are working properly. Long before the units could finish their cycles, they bolted out the front door as if they were in a hurry to leave. Right after they left, my wife started complaining the dryer was louder then her old one. Unfortunately the notice got louder and annoying, at which point I agreed there must be something wrong.

That same day, I went back to talk to the manager "Edgar" to advise him of the problem and I asked him about the shoe rack that I didn't get. Unfortunately, he explained the shoe racks come with the more expensive models. Ok, fine about the shoe rack but I still need someone to look at the dryer... so I thought he was going to send his own repair guy out, but instead he sent a repair guy on behalf of Samsung under the one year warranty.

When the repair man arrived, he advised the dryer's motor was bad and needed replaced along with some other parts that would need to be ordered. I advised the repairman I was not happy with Conn's, especially now that I found out that Conn's was trying to wash their hands of the problem. The repairman stated he would order the parts, have the parts delivered within a few days, but could not install the parts for more than 2 weeks. He did advise that it would be OK to use the dryer till he could fix it, it would just have a hard start and continue to make the loud noise.

I was not happy with this, so I recontacted the manager at the store. I told him I just want to exchange the dryer for a working one rather than have it repaired. Since I agreed to the purchase of a new, properly working dryer and I was within the 30 day policy time frame requirements. He said he would not exchange the unit, as it already has a repair ticket and they will not take back damaged product. Had they agreed on an exchange, they would have still charged me a 15% restocking fee (approx $90 just for the dryer). More determined than ever, I demanded that Edgar get with corporate and get an approval to exchange the unit and waive the 15% restocking fee, or I would refute the charges with my credit card company. He sent an e-mail to corporate, but over the next 4 days nothing was resolved and now I had 3 packages of parts sitting in my Living room.

Keep in mind, from the time the units were delivered till this point, I had been dealing with Conn's for approx 3 weeks and no resolution. While still waiting on an answer from Conn's, the dryer completely stopped working. I told my wife enough is enough and we were not going to wait for the 30 days from date of purchase to expire. So my wife calls our credit card company to refute the charges, they asked why and we filled them in on what was going on. The credit card rep seemed appalled by what had happened and said the charges would be reversed immediately, however, it would take 2 business days to show on our account.

Once the charges were reversed, I immediately called Edgar to request his guys to come pick up the units as they now belong to Conn's. He said I would have to call their distribution center in El Paso or Dallas to schedule the pick up. So I called the one in El Paso, she tried to send me back to my local store but to the delivery dept.! So after an hour of running me around, I finally make contact with the warehouse/delivery dept manager "Derrick". Derrick advises he can't pick up the units until his computer system generates a pick up time, which would only take a day or 2. I told Derrick the washer and dryer will be sitting in my living room waiting. Several days go by and still no call back, so over the course of 2 weeks I made approx 6 calls to Derrick, and he keeps telling me he is still waiting for the ticket to be generated. Now I'm beginning wonder if they want the products at all or if they think I'm their new "climate controlled" storage facility.

I finally sent corporate an e-mail advising them that the manager is not picking up the units, nor is he returning my calls. I also advised corporate they have 24hrs to pick up the units or I will assume they have intent on validating a lease agreement on an 1100 sq ft climate controlled storage facility at the rate of $130.00/mo with first month due immediately and each payment thereafter due on the 10th of every month till the units are picked up. Also as part of this agreement, all storage balances and past due balances will be due in full prior to releasing the units to Conn's or its employees. If any payments go unpaid more than 60 days, it will be assumed that Conn's no longer holds interest in the units and I will no longer be responsible for what happens to those units. I provided them with 2 phone numbers, my address/location of the units where they are being stored! We will see what happens from here. It is not my intent to make a profit, but to have them removed from my house.

Their corporate office told us 3 times that the store should pick up the furniture and exchange it for us and the store still refused to do it. I had to take time again to drop-off and pickup properly working furniture with absolutely no help from my salesperson Rob or ** the manager at Conn's. Do not buy from this chain of stores because not one person, corporate or store level, know what they are talking about. I wasn't asking for anything for free, I was simply asking them to right a wrong which was impossible for them to do. They absolutely do not care what you think of them or know the meaning of "customer service".

I was told to call corporate, because they could not help me. Once I called corporate I was given the run around for hours, to only be told I need to buy the remote and it's not their issue. So I said, I would return the things I bought because I was sold them under false pretenses, and then I was informed I would still have to pay the restocking fee. I spent over $4,500.00 with them for warranties and products I purchased. Did they offer to give me the remote for their deceptive practices? NO! Why should I have to pay to return something, that was sold to me with LIES?!?! On top of this, I had previously bought things from Conn's with no problem, I was telling friends about them, now I will deter anyone I know from buying from this company. I am in total disbelief AND very very upset.

Next I was outside the store about to make a payment rather than doing the plan they were offering me... so I called back a 3rd time to see if I made my payment and did this payment plan, would it be less... Got this rude lady who started accusing me of playing a game that I was and was not going to make my payment & that they were gonna repossess my stuff... Harassing me that they had my credit card on file and she could charge it & that I didn't have to give her my credit card number & that I didn't need to call back to give it... Before I could even speak she went off "how if you don't make a payment on your electricity bill they shut off your lights"...she clearly needs to educate herself because the CPS I know of takes partial payments and will help you out and turn your lights on if you give an amount... Then she tried going back on everything she said because she knew she had already got me angry...

Meanwhile back on my phone call before I could answer she was already cutting me off about to hang up... so I waited and said I be calling for a supervisor. She was more than happy to give him the phone because if he was a supervisor he appeared in less than 5 minutes. He tried to talk me into what the rep. "was" actually saying & that he needed to listen to the recording to see what happened. At this point I was already upset, I told him I understand everything he was saying but that she was very unprofessional the way she handled it and what kind of customer service was this if they're suppose to call and help you, not call and harass you. He mentioned not all customers have the same personality... which clearly some are more rude than others & hate their job and yet have to take it out on us customers!!! I've spoken to her before. This isn't the first time dealing with this rude employee... I called to make a complaint but yet the rep sounded like her again. I spoke to other customers of Conn's & to no surprise they've had issues with their customer service reps as well.

Come to find out the warranty is a one-time only deal even though it was for 48 mos. They will replace the top, much to my distress, because I am not sure that it will be any better than the one I currently have. The most distressing part of this is your deplorable customer service. In this competitive market I would think that you would strive for excellence. Not one of the numerous people I spoke to was the least bit helpful, and even worse not very nice. Not like when you came into the store to buy, they were all over you oozing with kindness. I am very dissatisfied with your company and you have left a bad taste in my mouth for your company.

On Friday, I called on my way to Conn's after work to make sure that we could get our delivery the next day, which would have been on Saturday. The lady who answered the phone said that we would get everything on Saturday. Wrong. There was even a sign on the refrigerator that said, "Next day delivery". Once we got there, about 15 minutes after I called, and picked out our purchase, we were informed by Anthony that we couldn't get delivery until Sunday. Sunday is NOT next day delivery when it is Friday.

Anthony was great and tried to help us, but said that he would have to talk with his manager, **. Oh my heavens! This man matches his name. RUDE. And he has apparently been working there for years... my question is HOW? I have had 15 years of customer service experience and would have long since been fired had I treated any of my customers like he treated us. We explained the situation to him and reminded him that we were not only told on the phone, literally, on the way there that we would have next day delivery, but we told him about the sign that was on all of the items in the store about next day delivery. He basically shunned us and WALKED OFF. Like seriously, just walked off.

As a store manager, and there are people in your store who are spending 3,000.00, how are you going to just walk off in mid conversation without coming to some sort of agreement? That is terrible and had we not been in such a crunch, I would have walked out of your store and never EVER returned. Okay so we just decided to deal with it and Anthony said that they could deliver it between 9 and 11 on Sunday... Fine - whatever - but on Sunday morning I got a call around 8:30 saying that it would be between 10 and 1 - in the meantime, all of our groceries completely ruined...

We thought that we would have a fridge on Saturday. That is terrible customer service and now the fridge is making 2 different strange noises, and dumping ice into the floor because the flap is not closing. We do have a service call in for Nov. 7th. Conn's really needs to look into the way that Mr. ** treats customers. By far, one of the worst customer service experiences I have ever had - AND I am out about 150.00 worth of groceries. I appreciate that. I do believe that is false advertisement.

In the last several years of giving Conn's my business, I knew their return policy until now! They are charging a 15% restocking fee! Even though they delivered it damaged. They claim that the form I signed for delivery states I agree it's in good order. I had no idea I was signing for it being in good condition. I seriously thought it was like the pick up slip that I've signed previously. I sure wish the delivery guy had told me to inspect my fridge before signing, but of course why would they if they know they were banging it in thru the door.

I've made several complaints through BBB and still no hope! I have even called to return the product, but they still have not called me back for a pick up date of returning the fridge. Smh! Unprofessional. I will stick with purchasing my Appliances from Home Depot! I am willing to pay the $495 restocking fee, just to get rid of Conn's! Never again will be spending my thousands of hardworking money on them! I swear, after spending at least $30k with them, I would expect better help, sympathy and professionalism.

Well the gentlemen, with no customer service skills came out from the company Conn's contracts with and told us it was a defect and he would order a new cover to repair the cushion issue. A few days later we received a call from Conn's customer service telling us it was not covered...at first they tried to blame our little dogs for causing the damage...after I pointed out our dogs couldn't even reach the seam if they were allowed on the couch, which they are not. They switched gears and told us, "Oh well leather cracking isn't covered under our warranty"...so they went out of their way to justify charging for a warranty they don't intend to honor.

After some research on the internet I see Conn's has been sued in my state, Texas before for deceptive trade practices similar to my issue. Unless my issue is resolved within the next 7 days, I too will file a complaint with the attorney general over this issue. I will not stand by and allow Conn's to basically take my money for defective merchandise and not honor the warranty as it was sold to me by the salesman and then verified by the store manager. The people in the store are employees of your company and represent Conn's, so when they sell a customer something and promise the item will be covered they do so on Conn's behalf. I have seen several other complaints on this site with similar issues...one in particular from San Antonio almost mirrors my experience to a "T". We as customers demand better and deserve better!

Called the service department today to find out the status and spoke with a couple of different ladies. The last woman I spoke with, I explained that this was not a toy that I had a special needs child and I need a tablet - could she please look into the time frame. She was very rude and told me that she was sorry about my son's unfortunate situation but they had 30 days and they would let me know when they let me know. First off, my son does not have a unfortunate situation and for us this is life changing, I don't know what kind of heartless people you hire, but to be rude and not understand the urgency I feel and that I just want answers, one why I was lied to, and to the time frame that I am waiting so I can try to make a plan is not too much to ask.

I then asked for my 239.00 back for the warranty fee because they never fixed it or intended to fix it (2004 they paid 4.5 million dollars in claims including warranty issues) and the response I got was I had to cancel within 30 days, which of course that was under HP warranty. They are incredibly rude. They are liars. They are guilty of deceptive trade. I going to now file with State of Texas Attorney General and BBB for deceptive trade. I have bought two desktops including this one, a high end camera, three televisions, a laptop, a mattress - and the only issue is this computer that I did include the extended warranty on. They keep the money never intending to fix it. I was advised in the store to drop it and let it break so they would have to fix it - I refused to do this. It is immoral and I don't want to be on the level of Conn's.

That doesn't even begin to start with the customer service department, who just pass you on from agent to agent not helping at all. On 2 occasions I was told that they would get back to me in 24-48 to see what they could do about the washer. NOTHING. Waited 5 days each time and that's because I had to call them, they never called me back. Now I was speaking to one of the supervisors, **, and she told me that she emailed the exchange department but the manager is on vacation until the 27th. So you're telling me the entire exchange department shuts down for 2 weeks while the manager is out of town? Absolutely not. Sick and tired of waiting around for nothing to happen. I paid almost $1,000 for a washer that has broke 4 times in less than 2 years. Tired of waiting and tired of hearing "I am so sorry sir, I understand."

We have called the Service Center numerous times and have had techs come out on 3 different occasions. First, they said the motherboard was bad; thus it was replaced. The noise continued. Second visit, motherboard was replaced again and we were told our satellite box needed to be updated; thus, we contacted Dish & paid a fee to have our box updated. The noise continued. Third visit, the motherboard was updated again in addition to the speakers which had blown out. The noise continued.

Repair agreement... Section 7...(v) "it is unable to repair the product after three service attempts, then: (a) FWSC will provide a replacement product with equal or similar features and functionality, up to the original purchase price of the covered product if a replacement product is available.". However, even though the tech deemed the TV irreparable, the motherboard was replaced a third time and the speakers were replaced again as well. We were told Conn's could not service the TV anymore. If we had further problems, we needed to contact Toshiba, not Conn's.

As of today, the TV continues to tack on a buzzing noise to spoken words, which progressively gets worse each day with a noticeable difference at the end of the day. This is ridiculous for the amount of money we pay for this product. The TV is not even a year old and can't be fixed after 4 attempts? And Conn's does not follow through with their end of the agreement as stated above? But yet, on the due date of our payment, we get 3-4 phone calls EVERY HOUR to "remind" us of payment? Shouldn't BOTH PARTIES have to follow through with their end of the agreement(s) signed?

I am very unsatisfied with the product as well as the Customer Service /Tech support with Conn's. In addition, our Samsung HE Dryer, which was purchased the same date, has to be serviced a second time since purchase for the same rattling noise as before (in March). This is ridiculous for new products. Starting to think Conn's sells refurbished products that are passed off as new; which I know is not the case. But I am very frustrated and at my wits end as to how to get this TV fixed/replaced. In addition, each time a tech comes out, I have to take a day off from work; thus, miss a day of pay, I need to support my family. The store and customer service just give me the runaround. Plus, as stated earlier, they said Conn's can't help me with this issue anymore.

Then this month someone calls me to tell me that I have not paid my bill this month. I asked them why it's only been 2 months when I set it up to be paid the next 3 months. The customer agent told me they no longer can do that - that's their new policy. So after all the and been paying for my couch for 7+ months, the interest is now 21% and I owe $3250 on the acct. I was told since my bill was paid late that they take the 0% away and when I asked to get all the recorded calls so I can have proof of what happen, they told me they are Conn's property and I cannot have them or even hear them. This is the biggest scam I have ever seen and want to know how to fix this problem.

After several attempts to fix the issue I asked for a new fridge and was told that they would continue to try and fix it until parts were no longer available. Almost every month or 2 for 2 years they kept coming out to try and fix it and I was even told by the technician that it was not fixable and that Conn's and Samsung both knew that this fridge had issues. When it was time to renew my service warranty they wouldn't let me because they knew it needed repair and told me I had to pay to fix it out of pocket before I could renew it when they should have replaced it in the first place instead of wasting my time on an un-repairable LEMON fridge.

After fighting with them for 2 years and broken promises from managers promising to make this right, I filed a complaint with the BBB. The agreement was that they would continue to try and fix it and after 2 more failed attempts they finally admitted that the fridge was never fixable, and told me they would not speak with me anymore about it and would make no more attempts to fix it and hung up on me even after they had ordered more parts and scheduled a appointment to come again but never showed. I filed another complaint with the BBB about 2 months ago and have gotten no response from them. It's sad that I am still paying on this fridge and I still have to chip ice from my freezer and occasionally leave the freezer side open so it can defrost so the fan doesn't lock up.

With 8 kids in the home I cannot afford to buy another fridge and I shouldn't have to since this one is only 2.5 years old. I even tried to give the stupid fridge back to them and they told me I would still have to pay for it. Need I mention that they will call your cell, home and work 15 times a day even if you are a day late. Funny how they have so much time to harass someone but you can’t even get a call back on a complaint. THEY ARE ALL LIARS AND I WILL NEVER BUY ANOTHER THING FROM THEM, AND I STRONGLY URGE NO ONE ELSE TO EITHER!!!!

As far as if you're choosing to go here to buy, test things, especially electronics if you can, if you buy things in full you have 2 weeks (i think) to return it, but if you get acceptance now do your testing in the first 24! :)

Original Review: Oct. 4, 2014

I purchased a laptop through conn's "acceptance now." The lady told me I had 24 hours to return it since I didn't want to add another 12 months to my payments for an extended warranty. It worked fine, put it away, and then came back to the display going out. I took it to the Arvada Colorado store and was told the repair place was local so it wouldn't take so long. I called about a week later only to be told "the guy forgot to send it out."

I've continued calling every week, and nearly 6 800 hundred numbers each time, for someone to give me a status. The lady at the store told me she would work with the dm to see if they could remove my first month payment, since I hadn't had my laptop for a month. She called back and said I still had to pay. Ok. I get another call saying the laptop will be ready for pick up the next day. I go to pick up- it's not ready yet. I go to make my payment, and am told it will be another few weeks. I'm a student. I use my laptop for work. The amount of extra money and hassle this has caused is inexcusable. I had originally loved the idea of conn's, but with the service I've gotten, or lack of, proves there are better places on the market.

Called Customer Service on 9-30, again transferred to Service Dept, spoke to ** (service mgr.) then transferred to ** (corporate cust. service mgr.) only to be told that I had to wait another 24 to 72 hours before the resolution dept. would determine when, how and if they were going to fix my chair and pillow since they don't service my area.

Called on 10-2, spoke to **. She said the resolution dept. has decided to replace the chair and she would call me back shortly with a scheduled delivery time for the swap. No call again. Called on 10-3 spoke to **, he said I would need to speak to Customer Service. Transferred call to **, then ** transferred me to ** (Manager). ** said they show no service call has ever been initiated for this claim and that he would forward the claim to the resolution department since Conn's doesn't service furniture in my area. I would receive a call in 24 to 72 hours regarding their resolution. Their warranty doesn't exclude any area of coverage nor did the salesman disclose any lapse of area coverage when I purchased the furniture and I'm still unable after repeated calls to get a replacement or repair time.

We have called the Corporate office and communicated with them to let them know the troubles we have had. They sent us a $50 Conn's gift card. What a joke! I don't want a gift card... I want my washer to work!! For 6 months we have been going to the laundromat. We finally broke down and purchased a new washing machine from Home Depot (wonderful company). So right now I have a washing machine in my garage that does not work, and that I am still responsible for!!

My husband and I went into the Lufkin location to try to get help from the MANAGER that sold it to us. He said he would talk with corporate and call us back. That was a week ago and I'm still waiting for that phone call. I have no idea how this store stays in business. We have made an official complaint with the BBB, we have contacted the Federal Trades Commission and also the Attorney General for help in getting our money back, or even an exchange!! STAY AWAY FROM CONN's!!! They basically stole our money and refuse to help us. I am contacting the local paper as well to make sure everyone knows that this company steals people's money.

After doing this I was thinking that my monthly note would go down and I felt I had been overpaying since March because the insurance had never been remove on any of item bought. It was getting close to my September note being due and I had not received any new coupon payment booklet so I called and was told by CSR that my insurance and extended warranties were still intact and that I would need to fax proof of insurance again (3rd time). Was also told that if they credited my account it would be on my remaining balance and that my monthly note would not change due to the contract I signed. I feel that my note should changed since I have been overpaying from the get-go being charged insurance fees. I have since refused to pay till this is resolved, receiving eight calls yesterday in regards to my payment. I once again faxed proof of insurance and the extended warranty cancellation today the 1st of September.

Now I have problems with the water pump. I called 9-22-14, told them something is wrong with the water pump that pumps water out. They made an appt to come out 3 days later. The service guys looks at it and says the water pump is out. He said they will have to order one and make another appt. because they don't keep them in stock. He said he changes pumps out on this kind washers more than he can count. Why don't they keep them in stock??? So yesterday 9-30-14 (9 days later) he replaced the pump. He put it all back together and I ask where my drain line was. He had to take my washer apart again to get my drain line that he had pushed behind the pump and put it back where it belonged. Put it all back together, turned it on to make sure the pump was pumping. It was. He pushed the washer back in place and left.

Today 10-1-14, I washed my 1st load of clothes. Went to get them out and put another load in and there was water all over my floor. I called them back, asked for someone to come out ASAP. Conn's told me they couldn't send anyone out until Friday. I said ok. What else could I do? I'm at their mercy. I went to clean up the water best I could and seen that water was all in the pedestal drawer. I called them back to ask if they could go ahead and send another water pump with the tech in case this was a defective pump because I knew for sure the water was coming out from around the new pump having water in the drawer. The lady said no that the tech had to come out to see what the problem is and schedule another appt if it was a bad pump. I said ok.

Went back to finish cleaning up the water and seen where the tech tore my flooring and water was all in and around the hole he tore. SO now there is water under the flooring. Now I have to call them back and the people on the phone are so unhelpful I hate to even talk to them again. I have been a lifelong customer of theirs since 1974 and they used to be a great company with great products. They actually cared about their customers and took pride in their products. NOW, the products are awful and the customer service is certainly not for the good of the customers. They do not stand behind their products or customers.

We call and they schedule another person. This gentleman comes and breaks a part on our couch saying that's what he had to do in order to fix it, but not to worry he will order the new part. He never attempted to fix the other one that was broken. Again, we have to wait a few more weeks for a part. We get a call that the parts in and they scheduled somebody to come again. Once again the day of nobody shows. I call the service department again, and irate because myself and my wife have take time off to be home for these gentlemen, once again they just schedule somebody else. This gentleman comes and looks at the part ordered and says it is not the right part. I became extremely upset and after the technician looked further into it, he states that the guy who broke our furniture made it irreplaceable. Four months later my furniture is still not REPLACED or FIXED!

Now I am dealing with the exchange department and they are not any better. I advise them I do not want the same furniture as apparently this particular style is not of good quality (although you wouldn't know that with the price tag) and I can't get anyone to call back. They just put notes in the computer stating no, and I find out from the actual store associate. I have called them three times now and still cannot get somebody to call me back. I feel like Conn's follows through with its name...

Friday the 19th the Service technician from Conn’s arrived and looked at the TV. Conn’s Technician said that it was not covered and that the manufacturers warranty would not cover it either. He said the best he could do is provide a quote for the repairs. 10 minutes after he left the LG service technician called and said that he was close by and if I had time he could come over and take care of the TV for me. 10 minutes later he was at the door, after looking at the TV the LG service technician said that it was definitely interior damage and would be covered by the manufacturer’s warranty.

On September 24th the LG technician arrived at our home and replaced the LED panel at no charge. 5-days later we received a letter (no return address) with a quote for $4,918.42 from Conn’s to repair the Television. We paid $2,399.00 for it, for the cost of the repair we could of bought two and had enough left over for a good steak dinner at Ruth Chris. The issue here is that the service technician from Conn's should of investigated the problem a little further, maybe calling the manufacturer and asking if the issues was covered rather than assuming it was not.

We are confused and irritated at the fact they told us they would hold it and then they sold it. Why didn't they have the decency to tell me that when I had called?? I will now be going to another furniture store and will not recommend Conn's to anyone. It is also really upsetting that they went back on their word. As clear as day they said they would hold it. They also suggested we come back on Saturday even after we said we could come on Friday, going off of their suggestion I got all my paperwork ready only to be let down that they sold the couch they said they would hold for us.

We told the manager that it didn't make sense to us that we paid more for less and her response was: 'it is what it is' and didn't even apologize for the inconvenience. We spoke to the store manager the following day, he offered 36 months no financing so we figured if we had more time to pay for it, we didn't mind buying a more expensive TV, but then he called to say all he could do was 24 months if we purchased a TV over $999. Still no apology. I called the number to the main office to file a complaint but we received the same lack of concern and were advised that WE called other stores and see if they had the TV I wanted. Conn's employees have no customer service skills at all. I still don't have a TV and I can't be applying all over the place for credit since I just purchased a home, that by the way still doesn't have a TV.

Just out of curiosity, I looked up the camera on the BestBuy website and showed the sales woman that they had the camera with lens for $650 as well. I told her I couldn't justify spending $300 more for the camera and then have them put interest on top of that. I went looking at a few other products and noticed they had them on sale for higher than manufacturers retail price. It really made them look like a fancy rent a center. Unless they are willing to price match major competitors with out a printed ad, which most ads are now digital, I will not be returning to their store or recommending them to others.

I received a letter in Feb stating my account was closed. So then I checked my credit the following month and it was still on there. So I call back and they say my account is still open and I still owe interest? I faxed in the letter from Conn's stating my account was closed along with my bank statements. I have been dealing with this for 8+ months and my account is STILL OPEN!! I have went to the store and spoke to a manager and have talked to hundreds of different Conn's reps and nothing is getting done. They always tell me to call back this many days and I always do and there isn't anything being done with my account!

One time someone told me that I didn't pay enough on time and if I pay the remainder they will get it closed. But I had already received the statement in the mail that it was closed and the manager at the store told me I paid more than what I was supposed too. I don't understand why it's taking so long to close my account and keep getting told that my account is still under review and to call back. This is affecting my credit and the customer service is ridiculous! Like I said I have been dealing with this since Jan 2014. I will never go through Conn's again and won't recommend it to anyone.

Come to find out today weeks later I did not get the set of couches for $2,199.99. They gave them to me for $2,999.99. They charged over $200 plus warranty per sofa and on delivery almost $300. I told them my home is three blocks away and I could pick them up. They said corporate wouldn't allow that because they delivered from the corporate warehouse in Texas. On delivery day the two guys said they live and work only in town so I did have the option of picking them up. As you can see I was conned on a sale, now they throw the fault back and forth between the store here in Vegas and corp so I will be sending a copy to the local BBB to have them create a file. Please send a copy to Consumer Affairs & Attorney General as my limited vision limits me on filing complaints.

Rich (supervisor) asked if the guys were gone and said it really needed to be returned right at that moment and offered $70 off the price. Well they were going to another job, I had to go to work & I had no intention of keeping a flawed couch that cost so much. So he called me and said the driver who delivered lives close by and would take a look at it on his way home that night. He arrived at my house around 10 pm and said, "I can't fix that, just return it. We can just switch out that piece." I had to call Rich the next day and asked if there was something else we could do because at this point he's telling me the entire thing has to go back! Meaning I wait another week for a couch... so I asked what else could be done. Could we not get the single piece like the delivery guy had offered? He again offered $120 off and I asked him to talk to his supervisor and see what we could do about getting me that piece of the sectional without sending the entire thing back. I did not want the $ off.

Again, note the total price of this sectional after tax. The offer of $120 off was a slap in the face. Furthermore, did you know that they take this money from the delivery guys paycheck when you accept this offer?? What a way to take care of your employees... At this point, it's into the next week and I call Rich again since I hadn't heard from him. He says, "since you accepted the offer of $120 off, there's nothing we can do." I tell him since I never accepted this offer, he needed to speak with his supervisor again and see when we could have my couch repaired or replaced. He says he will call me back. 3-4 days go by with no call so I call delivery again. At this point, I'm initiating all contact. A girl picks up the phone and Rich is not in.

I tell her story (later I find out that this is Jen), and for the first time I hear someone sounding sympathetic to my sob story, but mostly because she says, "I am so sorry. I shouldn't say this, but Rich definitely dropped the ball on this. It's too late for us to do anything now. Now you'll have to deal with the service department. Had it been handled properly, this would have already been resolved." Nice. So now I have an 800# to call. I tell them my story and their response is that I will be called back within 72 hours. I wait 72 hours, then 24 more just in case they didn't count the weekend... at this point, I want nothing more than to give them their couch back and wipe my hands of this mistake I've made by ever dealing with Conn's in the first place. I do get someone on the phone who says so sorry no one called you, let me transfer you. I talk to a woman whose name I did not understand. She begs me not to send the couch back, that she wants to take care of me and that she will make this right. But I would need to wait more than a week for a service appointment.

I got off the phone feeling completely duped and taken advantage of and not listened to at all--like I was just guilted into saying yes to something I no longer wanted. I then realized that the service date is so close to my first payment date, but there's no way I'm paying for something flawed! And I'm so irritated that no one fixed my problem timely enough so now I'm spending hours out of my life stressing over this! Not to mention that I have to take the morning of the 19th off work to deal with this yet again, and I'm just done! At this point, I actually called Ben who sold this thing to me thinking maybe he had more pull somewhere. He actually felt sorry for me being pulled around and was optimistic that I could return it. He even said "I bet I know who you have been dealing with." Like this isn't the first time this has happened. He promises to get to the bottom of it all and call me back with a time for them to pick up their sectional. Well he didn't call. But guess who did? Rich. The man who drops the ball.

Rich acts like he is simply checking on me. :) I thought he was calling to set up a time to pick this couch up. Nope. He says Ill need to talk to Ben for that. I mean, I knew that. So why did he call me almost two weeks later? By the way, it hadn't even been two weeks, so why couldn't I return it? I actually called Ben today! Now he says he's sorry, it is out of the window of time for them to take the couch back. However if Rich were doing his job, it wouldn't have even gotten to this point. He wanted me to trust him that he would get it fixed. I don't want it fixed. Please hear me say that. I want Conn's to take their sectional back so I can move on with my life. I see now how they've stayed in business despite these awful reviews that I wish I would've read prior to entering their store. They do not allow you to return their merchandise even in a timely manner if you are unhappy with it.

They work slowly and push you through to different departments making you wait unreasonable amounts of time for answers to simple requests until you are just out of that window and your hands are tied. It's a great "Conn". I run a business with my family that's over 21 years old. If I were to treat customers with as much disregard as Conn's, Maybe I would be a millionaire like the Conn family. But I just couldn't bring myself to step on good people on my way to the top. For shame. Please come get your couch, so that we can just part ways amicably. I also heard just today that TN has a law that allows customers to send something back after 3 days without question, even if you've signed a contract. Very smart of Rich to not call me back in the beginning and wait that window out so that I would be forced to use the outside service department. I'm sure that wouldn't be hard to prove with phone records. Does this company really want to force someone like me who is so extremely unhappy with them to keep their goods?

How he would think that was true since no one from Conn's reached out to me, all communication has been via my initiation and after paying cash for a bedroom suite, they cannot even give me an estimate on delivery now. Now they are telling me my items ship from China and isn't in their warehouse. They seem not to be concern with customer satisfaction at this point and since I have not received any merchandise I am leery of their service and if they will stand behind their product. Never have I received such poor customer service from a furniture and appliance store, especially from management.

So for a second time, she speaks to the store manager and he directs her to the service department to come check the washer. The service technician determines that the washer (recently replaced for a second time) needed a part. The technician decided on his own to replace a different part that he thought could fix the problem without having to replace the part that he had ordered. The technician advised to speak to Conn's first because of all the replacement parts he was anticipating in order to fix the ongoing problem. By this time, my wife is speaking to the second store manager. Bottom line, Conn's wants us to pay a $216.74 re-stocking fee in order to cancel the purchase of a washer that never worked properly.

The store managers told us they needed approval from their corporate office and they had sent an email but we're waiting to hear back. This run around is still continuing until this day (9-12-14). We asked the store manager for their boss's name and we were told they didn't know who it was and gave us a 1-800 # to find out who it was. We called and asked for the district manager. We left a voice mail 1 week ago and still haven't heard back. We just left a second message with the representative and we're told to call back on Monday. We refuse to be treated this way as a customer. The money is not a huge amount but it is not fair. I plan on informing the Better Business Bureau of our issues so the next potential Conn's customer doesn't experience the same frustrations.

** is supposedly an Outside Sales manager and I was dealing with him but I can't get him to return emails and the number on his email is wrong. Now I have been told to send the pictures again to a April ** and can't get her to confirm the pictures I emailed to her at her request. This has been going on for over a month.. and before that it took me calling and having someone look at the ice maker for over 2 months with 5 different people coming out to fix it.. Finally got it fixed and it was something that should have been found by the first technician. Now the last technician ruined my floor and I can't get anyone to care or acknowledge my pictures.

These people always tell me they will call me and I have never, not once received a phone call from them. I am the one that is having to contact them. This is the worst company that I have ever dealt with and once I report to the BBB and hopefully get my floor fixed.. I will NEVER use again and will make sure no one I know uses them. I don't have my order number... but my phone number is ** and my name is Shawn **.. I don't expect anything to come of this complaint either.. I am really exasperated with this company and can't understand why a customer would be treated this way.

I called the repair service again and was told that they would send an email to the Houston office to have my stove replaced and I have not heard from anyone. I bought this stove and a freezer in March and now it's September and I have never used the broiler on the stove. It's a very expensive stove, about $12 or 1300 dollars worth. I want my stove either fixed or replaced. I hate Conn's and wouldn't recommend it to anybody. I've had nothing but the runaround since day one.

Original Review: Sept. 4, 2014

I would like to lodge a complaint on your store that just opened in Las Vegas, NV. I bought a Samsung washer dryer on 8/22. The dryer quit working after 7 days. Your management Team there told me it was common for these things to happen after a few days. Why wouldn't your store replace my broken item and work with Samsung to return their faulty equipment? I used your store because of the great sale you had but now I understand why you stick with the major retailers like Best Buy. They would of replaced it immediately. Your sales staff in the store was great but your service needs improvement.

The Conn's price match policy posted on their website does NOT require a physical piece of paper. It requires an advertisement from a local competitor with immediately available stock. A printout of Bestbuy.com listing that price on that SKU available at a local store is considered an advertisement from a local competitor. I could also bring a tablet or laptop showing such as it simply instructs the purchaser to "simply bring us the advertisement showing the exact model number, price and proof that it is in stock and available for immediate delivery." One might even posit that bringing in a VHS tape with a recorded TV commercial would be the same because TV commercials are "advertisements".

I did not attempt to use the computer until 8/23/14 and the problem continued, only worse. Locks up, freezes up, cannot scroll through screens, touch screen works intermittently, cannot switch between Windows 8 Start-Up Window and standard desktop. I called the store on 8/23/14 and spoke to a manager named **. Expressed my concerns and ** stated he would contact Customer Service and get back to me. I stated my concerns over Conn's delays in responding and he advised he was not like that and would contact me. A week goes by and nothing from **.

I return to the store on 8/30/14 and speak to ** and he immediately attempts to brush me off without hearing my full concern and wants to send laptop out for service again. Although ** remembers his previous conversation with me, it becomes very obvious at this point that this is standard for Conn's sell the product but offer no customer service, no guarantee on the product and do not stand behind what they sell. It is further obvious that ** is well versed in pushing off the customer, his answers were rehearsed, he was smug, would not release name of store manager and was condescending.

Bottom line here is I have received run around from this company. Paid $1358.27 for a laptop that does not work. Service not able to repair and Conn's will do nothing..no exchange, no refund. I initially would have been fine with an exchange but now have no trust in this company after my experience and reading about the nightmares experienced by other customers/complaint from Texas Attorney General. I have paid faithfully monthly but now will no longer make monthly payments and expect Conn's to take laptop back, refund the money I have paid to date, not charge me a re-stocking fee and close out my account/void contract.

Conn's is very nice to you when you buy in the store. The salesman kisses your ** and says contact him if there are any problems. Then when you really do have a problem, they play phone tag with you and stick to a script to screw the customer. We have four other items bought from Conn's. So far, we are happy with them but this sofa is junk and Conn's doesn't seem to value a customer who always makes their payments on time. Their only answer “is too bad you're screwed”. We have a call into corporate but I figured I would post on here as well. I attached photos of the couch in its current condition. Normal wear and tear is a nonsense response as seen in the photos.

I wish Conn's would simply fix the problem instead of losing all of our business but as with these type of companies, they don't seem to have any honor. Also judging from all the bad reviews about Conn's on the net, I can at least say we are not alone in dealing with them when it comes to their bad customer service.

Summary: This was either a demo/floor model that came from another store or a return (hence the loud buzzer noise). I immediately called the store that night and spoke to the rep who said he would look for another one. The next day I asked if they found one as I do not mind paying 1400 for a laptop but would prefer it was NEW. I was told that I would have to pay $155 restocking fee. I have left several messages for the store manager "Andy"; customer service escalation manager.."Kim" but have not received any phone calls back. I have called to check on the status everyday since 8/23 (now 5 days) but still no phone call back. I called the COO, Mr. **'s office at the Woodlands and was referred back to the Beaumont office and am awaiting a call from a Mrs. ** office. I am extremely disappointed in the service, the lack of attention to this matter, and mostly in the business practice that I have heard existed but now am experiencing first hand...that you pay for used merchandise.

We bought the fridge, washer and dryer I wanted on the 4th and everything was great. Fast forward to Sunday, 8/17. My fridge stops cooling. I call on Monday. They send a service man out on Wednesday, 8/20. The repair man says he does not have the parts but they will order them and get me fixed ASAP. I stressed to him the urgency of my situation - I have 4 small children and now no fridge or freezer. He assured me that this would be taken care of and was a priority. I waited and then called on 8/22, 8/25, 8/27, and today, 8/28, as well checking on the repair status.

Today, they tell me they haven't even ordered all the parts yet and it will probably be another 3-5 BUSINESS days before they come out again. So that will make it 2 weeks (or more because of the Holiday) of my family not only not having a working fridge, but also having to buy my children dinner out every night, and on the weekends lunch as well. That has put a HUGE burden on us spending that much money every night to feed a family of 6.

I am so disappointed because I JUST bought this fridge and it already doesn't work. It is frustrating to be put off like my issue has no merit or is not important. I have tried to get someone to listen to me and help me out, but the reps seem like there is nothing they can do. I should have looked at Conn's reviews before I stepped foot in their stores. Just a side note, most of the reps I have spoken with have been very polite and understanding of my situation and I really appreciate that, but it doesn't matter how nice your reps are if they will not resolve your issue.

My wife is shocked and is very sick! This service repairman keeps coming to my home and disrespecting my family and me. I call corporate again make a complaint. And explain that I need a tv and a new service man. Corporate manager calls me back and said sorry about 100 times before he said "Well we will need to send Ed back when the part comes in. Oh and it can take 10 working days for the part." But I will call you on your phone when he arrives so I can hold his hand while he is in your home. At this point I am beyond words on this customer service. I will be filling a complaint with Better Business and my local attorney general office. This is not exceptionable.

Almost a week later, Conn's has refused to call me back. NO ONE will answer any of my questions. I have left 11 messages and have called 21 times. I have the woman’s information that used my identity because I clearly saw it on the computer screen when the manager entered my SS#. Her address is also on my credit report. I have already filed a complaint with the FTC and my next step is filing a complaint with the BBB, a police report, and file with the Texas Attorney General's Office. I am going to hound Conn's until they admit to their deceptive sale and correct everything on my credit report.

So I called back before the date she gave me which was December 4th and paid off the amount she gave me. Now I’m receiving letter in the mail saying I have a balance of close to $400 because I didn't pay the full amount off. I was $11 short. I understood the first time they were charging me close to $500 that it was my fault I didn't pay my balance within the 12 months and that's why I was trying to pay the full balance at one time. But now this second time I honestly don't think it was my fault. I called to pay the full amount off and the lady gave me my balance. I called back to pay it. Why would I have not paid those $11? And every time I call to ask for help they tell me they can't do anything about it. It is bad customer service. Anybody could see that was not my mistake. My intentions were to pay the balance in full. I would not just be $11 short to have to pay off another $400.

Original Review: Aug. 10, 2014

Last week my wife and I purchased a new Samsung Dishwasher (DW80H9930US) for $945. They were advertising Free Shipping/Installation if we bought it. We originally wanted a price match as Sears or Best Buy had it for $899 but was told the free delivery/installation would not apply if we did that. That is not mentioned in the ad. Fast forward... we are setting up the contract and the rep tells me that he is going to discount the Dishwasher down to $830 then charge me for the delivery/install but in reality because of the reduction in price it is free. We just agreed as we wanted out of there. We were approved for a CL increase in the mail and since we used less than half of the original approved amount we chose to get the dishwasher to complete the kitchen. Well their CL increase requires a hard credit inquiry (was almost a deal breaker) So if, watch out for that.

I digress, we sign the contract. I get home and find out that there are horrible reviews on this dishwasher especially during installation. I called the store back and expressed my concerns in a worst case scenario type of way. I inquired about if something was wrong if we could exchange it for the LG dishwasher $999. I was told yes BUT that we would have to pay the difference of $169. The way the contract is written up the Samsung I bought is only valued at $830 and not the $945. I was livid but was told as a store manager they would champion our cause but that honestly and ultimately the decision would be made in Beaumont. But I was told that I would have free shipping if I had to exchange it for another model.

I was informed that there was a conference call on how to do this and that the reason they have to do this is to ensure that the delivery drivers/installers get paid. Now I know that if you look at it from a certain view that way the shipping was free. But devaluing the product and calling it free shipping is in my opinion wrong especially if it ends up being a return/exchange issue.

I do have the dishwasher installed now and it is working, however this is the 2nd one. The original had to be taken back because of a error code 7E. They delivered the 2nd one today and it is working YAY! On its second load, the wife is washing every dish in the house lol. Hopefully we will run into the dreaded LE error. So is the $945 dishwasher I bought really a $945 dishwasher with free shipping or is it a $830 dishwasher with paid shipping? This is not a complaint on the store per se at the local Conn's store but more on the procedure on this "free shipping."

Just last month July the washer was "fixed" we waited about a month just for them to come and now not even 2 to 3 weeks later it's doing the same thing!!! I called today 8/7/14 and their response was they will send a technician out to service it and that they can't get someone out until 8/18/14... Are you serious? This is the fourth time!!! I will not purchase another appliances from Conn's EVER AGAIN!!!!

I bought an LG refrigerator about 8 months ago for $3149. Three months ago and 6 service calls later, the fridge still does not work. Just recently I was "awarded" with a replacement unit. For the record, I did not want an LG fridge as a replacement because the customer service from LG is just as bad as Conn's. My concern is that the unit I want replaced is only $2500 and is a Samsung. Keep in mind that I have not finished paying for the original unit, yet. According to the manager and the BS policies it does not matter if the replacement unit is worth $10, I would still have to pay the $3149 for the original unit. So then I asked what if I chose something that is worth more than the $3149 and he replies, "well then in that case you would have to pay the difference". So if the replacement is less I have to pay them more, but if the replacement is more I have to make the difference. All I want is to pay $2500 for the replacement unit not more or less. At this point the only option I have is to look for legal help from an attorney that help me resolve this issue.

Meanwhile, time keeps accumulating and I have to continue living out of cooler. To anyone out there that might stumble upon this review, please consider other options for your purchase. This is a complete nightmare. I am frightened for the health of my family.

We schedule deliver for 8/1 and were told we would get a courtesy call the day before deliver, that never happened. My husband called to confirm deliver as we had not received the phone call and was told that they weren't delivering on 8/1 because the dryer wasn't in stock... WE had to call THEM to find this out. They rescheduled deliver for 8/2, put us on the last delivery time slot of the day between 5:00-9:00PM - initially this made me mad, but it wasn't a huge deal until they never called at all (we were told they would call 30 minutes before delivery) and never showed up.

We called again and told the customer service rep that the driver never called or showed up, and they said there was nothing they could do as it was too late in the day. She asked when we could reschedule for delivery and at that time, we didn't know our work schedule for the week, so we said we would call back in the AM to schedule. We got a call at 8:00 am the following day trying to confirm delivery for 1-2PM... We never scheduled delivery, they just decided that's when THEY wanted to deliver... We weren't available at that time so we had to reschedule again.

Before rescheduling my husband spoke with a supervisor who apologized profusely and said that she would personally guarantee that our delivery would take place on 8/4 between 4:30-7:30. It's currently 7:50 on 8/4 and no delivery, no phone call. We just got off the phone with CS and they said the driver was running late and has one more stop before he can make it out to our house. More than likely, we will be waiting until past 10:00pm for him to unload and install everything.

I would strongly suggest you pay a bit more for your appliances from somewhere that has a great delivery reputation. Conn's is a TERRIBLE business with ZERO communication and customer service skills. I would never suggest my worst enemy shop here.

My husband needs the computer right away that is why I bought one. The customer service rep did not seem to care. She said it had not been assigned a tech yet it can take at least 3 weeks and the techs would not contact us. We have to call to get status if there are notes. This is totally unacceptable. I should not wait 3 weeks for a repair on a brand new computer. I should get a new one. I will never again buy from Conn's. Walmart give 100% better service than this place. My husband has no computer for work or online courses, we are screwed. Thanks Conns!

They call me multiple times everyday and harass me and they are rude and unprofessional. They refuse to send me a new payment booklet and they just want me to take their "word" that the account is corrected. They harass me at work even though I have told them multiple time to stop. Last time I told them to stop calling me at work, they hung up and called my boss at work. They keep trying to put words in my mouth that I am refusing to pay and I keep telling them I just want a new payment booklet to verify that they have adjusted my account and I will pay it right away, and their response is "so you refuse to pay". STAY AWAY FROM THIS COMPANY.

He stated that they didn't have any more of those TVs in stock. He would have to order me another one. I still have no TV in my home and I have been getting the runaround from everyone. I would kindly appreciate if they replace the TV or give my 280 dollar down payment back which I doubt that is going to happen. My payment is due on 08/19/2014. I'm sure I will get a call from them on 08/20/2014. If I dont have a TV, they won't get a payment. It would be greatly appreciated if they keep the $280 down payment and void the whole contract and don't turn me into the credit bureau for a 75 inch TV that I don't have. I have been a new car salesman for 10 years here in Las Vegas. I talk to thousands of people a month. I could have sent you guys a lot of business. Thanks from the number one dealership in the nation.

When I called and ask conns to cancel the payment, they said no, so I had to cancel the duplicate payment on my end. So Conn's would still receive the payment, but not twice. I also faxed copies of all the payments and confirmation on the account, and also have a recorded conversation with your a representative telling me that a payment ext, when not affect me adversely if 29 days hadn't exceeded on the account. I have always made effort to stay in compliance with my payments and do anything to prevent it from reporting on my account negatively. I have several different account with other merchants and never been more than 27 days late on the account, and this is only due to a layoff last year. I just paid off another account with you all in full, with a credit remaining. My husband has two accounts, my daughter, sister, and mom. I had a 670 credit score and now it's way below this and now I'm at risk of losing my clearance at job. I have faxed in several documents to support my claim, and no one has gotten back with me. I have to call and they tell me, it's accurate.

Once I pay this account off, I will never do business again with you and make sure each of my family members, end their relationship with you. I ask for you to investigate thoroughly and review my records, pull all call and listen to them, and update my credit report to reflect its accurate. If you pull up my credit report and review my payment history with 13 other merchants for the past 7 years, it's at an A standing. No late payments, no 30 day marks, you are the only company on my report, displaying inaccurate history. I'm totally disappointed in this, and it's a bad reflection on your company. My credit means everything to me and you are destroying it. I have confirmations and bank statements to see that I made all payments accept those in ext. There was also a time I was told I had an ext, which caused me to go into 27 days late in May 2013, and the agent was incorrect, and failed to tell me I was ineligible. I didn't receive a letter or anything.