Conn's Appliances Reviews

Corporate office has been rude, uncooperative and unwilling to let me speak with anyone beyond 1st tier customer service. SERVICE IS UNACCEPTABLE!!! Do not waste your time, energy and $$$ dealing with this shameful excuse for a business!

I am so frustrated and stressed by this rotten lying company. I am at my stress level end I think. I am disabled and this stress makes me feel worse every day. Every time we are forced to go into CONN'S store I get sick & start to feel panic coming over me. I don't know what else to do. They don't seem to care. All I want is 1 brand new all in 1 computer & wireless keyboard that work right & work together. Is that too much to ask? We just want what we are paying for. If someone wants to contact me, I am ok with it.

I called the manager at the store, **, but this person always seems to be gone, not in, not available. They ask if I can leave a message. I do, but has never called back, not one attempt to call our home. I have to always call but with the same response as mentioned above. I tried to reason with the store and will be sending a certified letter to the Corporate office. I have sought out the advice from an attorney firm and they are willing to take our case. I have found 89 customers and still climbing in the numbers to file a class action lawsuit. I feel sad a company would not care for the customer. Time for change. Time for companies such as Conn's (their name suits them) to know customers deserve honesty, respect and contracts are made to protect both parties. In this case it's one-sided.

Conn's feels customers won't go the extra mile, Well this customer is going more than the extra mile. They did not honor their side of the signed contract. I am now seeking other means to show potential customers not to shop at any Conn's as they are truly cons. People should think twice before shopping at Conn's. I was accepted at another furniture store that has been in business here for decades before Conn's. Choosing Conn's over the store seemed reasonable at the time as Conn's had other things we were interested in. It's best never to do business with one company for all things. I suggest shopping anywhere but Conn's. You would get better service, respect and gratitude for your patronage.

All they had to do was honor their agreement -- free 32" television with purchase. Replace our television stand console and replace the reclining chair. But it seems, once they have your money and your contract (which they don't honor), you're worthless. Shop elsewhere. You would be better off. Stay clear of this company. They do not honor their contracts nor do they deal with issues in a timely manner as well as respect their customers. The manager at this store avoids as much contact with customers as he can. He even promised corporate would contact me. Corporate had not. Their customer care had finally called after four and half months. But no one from corporate has tried calling.

I had even made person appearances in their store to speak with Mr. ** but he always seems to be unavailable and promises of calls back never happen or seem to take place. Promises of services upon request were made at the time of our purchase, none of which have occurred. They use deceit to sell products and do not care about the customer once they are out the door. Speaking with other employees at this store are all you get. The manager is always unavailable nor is he ever around. As for the one star, I disagree with it standing for Angry. Shame on the website for picking my emotion. This is not what I feel. I am past angry and leaning on disgust.

I will be talking to a legal source about this type of behavior. There is nothing in this contract stating that I have to pay for something that I no longer have nor does it states that the products will be auctioned off and the sales guy didn't mention it neither. My honest opinion.... I will never go back!!! I have no problem with paying my bills but it will be nov of 2017 before I'M finished paying for a freaking freezer and laptop!!! I just found the same brand laptop for 549.2 with 6 easy payments... They will be receiving both products very soon.

We called Conn's, they said they would have to send out service. Service came out and said not repairable. Now Conn's will not replace it. Been dealing with this from March 18, 2015 - present April 17, 2015. I believe this is the worst customer service I have ever dealt with. Will never buy another appliance from Conn's. It is sad that a company will not stand behind a product they sell. If I could, would give them a minus 5 star!!!!

Customer service offered no solution. They say it was sold as is. My issue is the "as is" part didn't apply to the lie I was told about being new and not pre-owned. Now they won't speak to me. All I wanted was an extended warranty to cover future issues since it is a used unit. They lost a customer for life and gained an outspoken disgruntled member that will endorse their competitors over them all day, every day.

The managers at the 75th Avenue location are unprofessional, incompetent and unwilling to assist us. Every time we call we are on hold for over 20 minutes before we ever speak to a manager and once they get on the phone we have to explain the situation to them all over again and their answers are always the same with no results. I even contacted the corporate office and requested to speak to someone in management and the customer service person told me NO and that I would have to wait till she contacted the store and got their side of the story then she proceeded to put me on hold and then I was disconnected from the call.

I have spoken with a service shipping manager at the Conn's Warehouse in our area and he has attempted to help us and communicate with the 75th Avenue store location and this issue still has not been resolved. He did advise us that he has our monitor but the other parts we shipped to the warranty service department for repair were not in the return box. He has reached out to the 75th Avenue store location to try to resolve this for us and to date there is still no resolution. We are still making our monthly payment on a computer we have not had in our possession for almost two months. We will never purchase another thing from Conn's and I will continue to voice my negative experience on every review website available for Conn's so no one else has to experience this kind of horrible customer service.

The first delivery day came and I didn't receive one call or anything towards the end of the day a call it in and the delivery department said that they reschedule my fist shipping to 04/06/15 because some parts were unavailable. They mentioned that they sent an e-mail to the store the day before and I was suppose to be contacted that same day that I bought latest in the morning. I called the store several times until when I lost it and request the manager (**- Conn's store in Round Rock, TX). I informed the manager that I would report the store on the police the next day and go there. The manager ** arrange something that my bed, the nightstand and my son's bed would be delivery the next day...

I receive the first shipping and my son's bed was missing the bundle bed for underneath. The delivery guys had no idea... I contact the store spoke to ** again and ask him to remove this item from my purchase (that by the way was close to 7 thousands or over). ** state that the dining set would be delivery that same week and than the sofa on the 04/11/15. My son is autistic and having the house missing so many items make him nervous and he gets uncomfortable... So my son now feels uncomfortable on his own house!!!!

I contact the manager ** several times after, he always states that he will call me back but never does. I thought at least that I would received the rest of the furniture on 04/11/15 but no not even a call to stated that again they were late. After several calls to the store to discuss this matter with the manager he stated that only the chair from the living room was out of stock but he would make sure that the rest of the furniture would be delivery on 04/12/15 and this chair on 04/15/15. Today is 04/14/15 I did not receive anything yet and still have no confirmation of the chair delivery for tomorrow either. The manager stated that he would credit back 180 dollars on a purchase of my size...

However I don't have to say the lack of commitment, the lack of responsibility, the lack of communication, the delivery that come missing parts, the lack of ownership of the store, salesman and the manager and most of all my house it's empty and disturbed my son daily routine completely... Is this how Conn's do business? Possibly even the request of the warranty that I also paid extra and furniture protection was not done it right... I thought that I was actually providing my son a good home, furniture that would be more adjustable to him and provide him the best instead I actually gave him a empty house. Way to go Conn's...

Now if I make a payment online and it is not there on the maturity date they don't wait one second to call you and request the payment right away... That also happen to me before... I decide to do a second chance with Conn's unread of rooms to go because it is closer to my house and now this is what I got. An upset son, missing furniture, no furniture delivery, no estimate date when will be complete, an empty house but hey I should be happy because the manager is taking care of me by not calling, not having a delivery completed, no apologies, but folks I did get 180 dollars credo on my bill... I will be disclosing this information with everyone I know and all social media, plus BBB!

We noticed after a few days that the ice maker was not working correctly and less than a month after delivery we had Samsung fixing the ice maker. This was in December 2014 and after the repair the ice maker worked well till March 2015 when it stopped making ice again. So we called Samsung again and set up another repair. When the repair company called my wife to make the appointment, the man she was talking to told her that based on the serial number our refrigerator had been purchased and returned in the past. When she told me this, I called Conn's immediately and complained to the corporate office. I then called Samsung and inquired about the complete history of the fridge based on the serial number, and Samsung's records indicate that the fridge was bought originally on November 30th, 2013 and then exchanged for another unit in March 2014.

We're giving Conn's every opportunity to take this fridge back and refund our money, but they yet to comply. We've filed complaints with Samsung and the Better Business Bureau. We are also seriously considering legal action since they are in violation of the contract by selling use a different product than what was advertised.

The manager informed us that he could not waive the delivery fee and would have to take it up with their corporate office. We were told they would call us back the next day. We never heard back and had to call back ourselves 2 days later. The next manager we spoke with said that he would waive the delivery fee, even if it meant paying for it himself. We were glad to have the delivery fee waived. It only got worse from there.

Our furniture was delivered on March 12th, 2015. Within minutes of the delivery guys leaving my house, I observed a tear in the fabric of the sofa. I called the store & was told they would send a delivery person out to photograph the damage. The man came out on 3/14/15 and photographed the damage. I was contacted and told they would deliver a new sofa the following week. We scheduled delivery for 3/21/15. I fully inspected the sofa before the delivery guys left and found another tear on the back of the sofa. I declined the delivery and they removed the new couch & left the old (also torn) couch in its place. They said they would deliver a new couch the next day. The delivery guys came out on 3/22/15 and while carrying the couch from the truck to my front door, the sofa broke. The arm of the sofa detached from the rest of the sofa. I again declined the delivery.

I informed the delivery man that I would like him to take all of the furniture back (sofa, loveseat & chair), as we were not pleased with the furniture and were concerned it would not hold up to any sort of normal wear & tear due to the damage it easily sustained during delivery. We were told to contact the delivery manager. I spoke with the delivery manager, who then told me to contact the original salesman. I spoke with the original salesman and was told that they would not allow me to return the furniture. I was told they would submit a ticket and have someone from their corporate office contact us within 72 hours. After 72 hours, we will hadn't heard anything. We contacted the local office again and they couldn't find any records that we had a ticket with the corporate office. We were told again, it would be 72 hours. We told them we wanted a call back within 24 hours. We still did not get a call back within 24 hours.

When we were finally able to speak with someone in the corporate office, we were directed back to the local office. We informed them that the local office said they could not help us and it had to go through the corporate office. We asked to speak with a manager and eventually were told that our ticket had been escalated and we would be contacted again in 72 hours. We still were not contacted within 72 hours and called back and asked to speak with a manager. We were offered a replacement couch & having the delivery fee waived. We said that we had already been told the delivery fee would be waived (which as of the date I am typing this, 4/9/15, it still has not been waived). We also said that we did not want another couch to be replaced, as three chances was enough and we were concerned that the couches were not well-made. We were told the ticket would be re-escalated and we would be contacted again.

The next person to contact us said that they would allow us to exchange only the couch for another item in their store. We again told them that we did not want to replace the couch with any item in their store and we wanted to return all items for a full refund. We also pointed out that it did not make any sense for us to replace only the couch, as the sofa & loveseat would then not match whatever other piece of furniture we purchased. Regardless, we informed them that we did not want any furniture from their store and wanted them to pick it up immediately. This was on Friday, 4/3/15. I told them that I wanted a returned call by Monday or I would be bringing the furniture to the local Amarillo Conn's Store and dropping it off.

As of today, 4/9/15, I have not gotten a returned call from Conn's. I will be returning the furniture to their local store today after work and will be making sure that all customers in the store are aware of the terrible service provided and the shoddy workmanship on their furniture. I will NEVER purchase anything else from this company and will make sure all of my family and friends don't either.

Never a follow up call from Albuquerque to confirm delivery. What do these guys think; I just sit around all day not worried about when I will have furniture to sit on, or I will be home all day waiting for them to maybe show up? Very poor communication on their part. In the end I am pleased with the quality of the furniture as well as the drivers (great guys). As well as Conn's corporate.

Original Review: April 9, 2015

I purchased a sofa, love seat, chair and mattress on 3/28/15 with a delivery date of 4/9/15. I was told I would be contacted on the 6th or 7th to confirm. On the 8th at 1:40 pm I decided to call and confirm, as I had to get the old furniture out. At that time I was told it would be delivered the next day, and I would receive a call tonight with a 3-hour window as to when it would arrive. A little after 5 pm, after I had removed all the old furniture, I received a phone call stating the delivery date had been moved to the 16. Now keep in mind I was charged $300 for delivery, I had already removed all my furniture out, and the manager at the Albuquerque Conn's had a well to bad attitude about the whole thing.

I have written dozens of positive reviews on line in the past, this is the first negative review I have ever written, as I am in retail myself and know how damaging these reviews can be. I am now sitting on lawn chairs, and sleeping on an air mattress for a week because Conn's cannot get their ducks in a row. They would not even drop part of the delivery fee for their error, because I could not recall the name of the person who told me that it would be delivered, as if to suggest I was lying about calling beforehand. Very disappointed in the $5000.00 purchase. At this point I will never recommend Conn's, if however there is a change in my status I will happily edit or re enter all my online reviews.

I went there when I got off & asked them to come get it. I was told by ** that it's a 119.00 fee to come get it, a 79.00 take down fee & 49.00 restock fee, which is ridiculous. Why can't they just put it up properly! Sorry for the long story. However I hope to save someone money just by telling you, "Don't purchase anything from there. You may spend more elsewhere but you'll be better off."

Almost a month later I called in wanting to know when I will receive the proof of payment and the representative tells me "one of my accounts isn't paid off." The reasoning For this is that the payment wasn't made within 24 hours. It was set up for a week away from the day I called in so within a week new charges accumulated on this one account but did not on the other, that makes no sense and the representative never ever said anything about any charges that would go on the account within that time frame till the payment was deducted.

No one ever contacted me to let me know I still had a balance. How was I to know? I was told that the payments would take care of both accounts. Now they tell me that it will and has continued to accumulate charges. This is wrong and completely unfair to not give a customer all the accurate information but take a payment of a large amount of money for the exchange of closing their account and now they refuse to close the account. I have no personal proof to show what they agreed to because they refused to give me anything in writing saying that if that specific amount was paid accounts would be closed. There is no protection for the consumer but Conn's got almost 3 grand from me and refuses to keep their end of the deal.

They have a recording of the conversation but that will not help me because if a company will lie even though the customer makes the payment then I'm sure they will lie and say the agreement wasn't as it really was. We have had 3 accounts in all with Conn's and have had plenty other issues but this one is ridiculous. They should do the right thing and not screw their customers over. We will never never never again use Conn's! The furniture we bought was not even worth close to the thousands we paid for it. The blu-ray player we purchased has never played blu-ray movies and they wouldn't replace it even though it was still under warranty. A Horrible company!

Here we are, 4 months into this purchase and we are still having problems with the dishwasher. Today we had yet another message that the new appointment to service the dishwasher was canceled because they could not come and they would have to reschedule... No big surprise. The dishwasher was faulty from the beginning, we were promised that they would try to replace it, that never happened since it is not their policy and we never even heard back from the district manager. Now we can't even get them to service it after the first time they did and it still keeps having problems. DO NOT BUY FROM CONN'S, they will take your money but give you defective merchandise and horrible customer service.

Well I called back and told them I could make two payments, but would have to use two separate credit cards. They agreed but had to have a next payment date or I would be called on and have a warrant issued. I asked “why?” I was told I had to set a date for payment. But I told them everything was paid up to date. They said it did not matter. I tell you now, once this is paid off I will never do business with them again, and I will spread this through facebook and other social media. This is unfair, and needs to be seen by future customers before they buy.

I requested that the accounts be put into one. I was told "no problem, it will take 2-3 days to make that happen". It has been 2 months. I have spent over 20 hours on the phone being told a different story each time. I was told the store needs to do that. I was told that another department (one they would not reveal to me) handled that and they would leave a message for them. I was consistently told a manager was never available and they could call me back (never happened). Meanwhile, my phone is ringing. I STILL have not gotten this resolved. OH... and YES... there are two accounts on my CREDIT REPORT!!!

Is it just me or is CONN's quite possibly the most dysfunctional company on the face of the planet. I don't think I requested a difficult thing and yet not one person has told me the same thing. This is the MOST pathetic experience I have ever had. The miscommunication or the flat out incorrect communication is so unprofessional. I now see why there are so many complaints.

They did send us a check for the money that had been taken out after about 2 months of us talking with lots of dept. at Conn's including their legal dept. We have been harassed so much from them interrupting our work and family environment. Now March 2015. Reports have been made against our credit due to all this craziness. Come to find out they placed property insurance on our merchandise. Without telling us. According to them this is why we still owed on the fridge. And had to call some INSURANCE place cancel INSURANCE ON both of our merchandise. This gave us some credit of 399 and 299. This was to be placed on an air conditioner and fee for pickup for fridge. They still continued to harass us.

Now they say Amarillo did not close our act in July of 2014. So we continue to owe on fridge. This company is very disorganized saying we had fridge still one person claimed we bought 2 air conditioners. Where do they get info? Today they call and claim we have not made payments on air conditioner since Sept. We are furious our credit has been destroyed. I tried to get a home equity loan in order to pay for my surgery on ankle. We are unable to get due destruction of our credit. People beware of this company! Come to find out they have lots of lawsuits against them in TX. I am considering doing the same thing.

So we filed a claim, had to wait a few days and finally got a call back but we were on vacation for spring break. We were told someone would call us back and come out on Monday. Nothing. Got a call back on Friday and told they would be here Saturday morning. Well we have been here all day and was told by the manager it slipped his mind. That seems to be a reoccurring thing. So called to speak with salesman ** and then he starts with all this stuff about not being able to return furniture and it was in the contract. I confronted him about him telling us yes and now he has no memory.

So my husband just not in a nice way explained to the salesman ** that he lied and he was sick of the BS and something better be done today. So now again we are waiting for the excuse for why they won't come out between 5 and 7. I truly expect another excuse coming. My husband looked them up and found nothing but negative information. The bad thing is after we got this looked at today we were going to go purchase a washer and dryer. My husband talked to his friend who is an Attorney and depending on the outcome we will decide if we will proceed with legal action.

My husband ran a very successful HVAC business until he was offered the chance to go back to school so he sold it. He said he would never flat out lie to a customer to get a sale. We made our choice because we put our faith in ** and his Furniture manager. I really truly thought this was a company that offered a great opportunity to people to restore credit and give them an opportunity to rebuild credit. Like many we were hit hard thru the recession. So buyer beware. This appears to be an impact that preys on their customers.

I reported this March 1st. The last contact I had with them was March 5th. I decided to try to contact them again today and they told me this was fixed March 31st. Would have been nice to actually have gotten an email updating us with out me having to reach out to them again!

Original Review: March 27, 2015

I bought a washer in November 2014 and I went with one of the new HE style washers because the sales guy said it would qualify us for zero interest if paid in the first 12 months. That was an obvious lie, because the balance keeps going up and I have been paying $100 a month on a $799 washer. In 4 months I have paid $366.43 on a $799 washer but my balances continue to keep going up and currently show they are Account Balance: 1726.47 Current Payoff Amount: 1171.72. Calling customer service gets you zero help, just the pass the buck on accountability. We contacted them March 1st, 2015 and it is now March 27th. Still not resolved!

My store level contact person has been with ** at phone # **. He has been trying to get this done for me but it just seems he does not have the authorization power to get it done - so please direct this to someone who does. I have photos and so does Mr. ** because I sent them to him. Also I have been communicating with another guy named ** who is suppose to be the contractor for the repair job. ** has already been out to my house, viewed the damaged and has already acquired the needed materials to complete the job, but apparently he is waiting for someone at the corporate level to give him the go ahead.

Let me just say besides having my mailbox leveled and receiving the harassing letters from my HOA, this has put a black mark on Conn's service and reputation for me so far. I honestly don't know if I want to keep my products which are all still sealed inside the box they came in. What do I need? First someone needs to respond by approving this damage claim so my mailbox can get fixed, then I feel that Conn's needs to prove to me that they still value me as a customer and I will let you all figure that one out on your own. The ball is in your court, I expect to hear from someone ASAP - which for me means Tuesday March 17 2015. Thank You in advance as I have faith that you will expedite this matter to the top of your priorities, after all that is what customer service is all about.

After receiving this claim from me Conn's customer service team denied my repair claim stating that the driver denies that he hit my mailbox. I am getting very frustrated at this point because remember I have paid 3000.00 for furniture and appliances plus the 80.00 for the delivery that destroyed my beautiful brick mailbox in the process. So I resubmitted the claim, this time with a detailed explanation of the facts. As of 03/19/15 at approx. 5 pm I spoke with a help desk customer service rep and he has advised me that the claim that was filed to repair my mailbox during a delivery by a third party delivery company authorized by Conn's to make such deliveries had been denied. I have been extremely patient and understanding as I waited for more than a week to hear from anyone.

I had hoped in good faith that everyone would do the right thing because at the end of the day this is about customer service and how you treat your customers determines what kind of company you are. This is a simple claim surrounded by simple circumstances, would my mailbox be damaged had I not decided to open an account with Conn's, purchase 3000.00 worth of merchandise and have it delivered by their authorized delivery company? The answer to that question is no it would not have been damaged and would still be standing as it have for so many years. I am really trying to correct this through the proper customer service channels which is why I am submitting more photos with a more in depth explanation of what you are seeing in the photos.

First of all allow me to introduce myself again, my name is ** and I am a Police Officer by profession. I have 17 years experience as a police officer (check my credit application if you feel you need to verify this or I can give you my work number ** Alief Police Dept in Houston TX) and I have worked many auto accidents as well as property damage accidents ie: drunk drivers, evading suspects etcetera.

My point is I know what happens when a fixed stationery object is struck by a moving motor vehicle of any type. 1st consider the weight: The Delivery vehicle was a white Bobtail Truck approx. 24 ft. weighing approx. between 5 to 6 tons compared to my mailbox between 400 to 500 lbs. The point of impact: at the point of impact there will be evidence that the collision occurred. In this case if you look at the mailbox and the immediate area surrounding it, there is no debris other than the large chunk of brick that the name plate was attached to. The brick has not been shattered or crushed it is intact. If a car or regular sized truck would have hit my mailbox there would be tire tracks leading up onto my grass and curb, some type of debris would have surely fallen from the such an impact from any vehicle, and whatever color the vehicle was, would've transferred somewhere onto the brick of the mailbox.

There are no paint marks anywhere on the mailbox, there are no broken or shattered auto body parts or pieces of glass laying anywhere in the area -- my point is the mailbox was not hit, it was bumped and pushed until the center piece of brick holding the name plate collapsed from the middle and fell to the ground. This mailbox probably weighs more than an estimated 400 to 500 lbs and was anchored to a cement foundation that is why it has not completely fallen over yet.

Only a very large and very heavy truck could bump and push this mailbox in such a way without totally destroying it or shattering the bricks all over the place. This kind of damage cannot be achieved by a regular sized car or truck without totally shattering the bricks, leaving tire tracks and vehicle paint, or some type of glass and debris from the impact. Also the mailbox sets about a foot from the curb making it hard to reach unless the bumper of the impact vehicle extends out from the vehicle as it does on this white Bobtail truck

2nd. Because of the angle of the photos you can't see that the Bobtail truck in the photos are equipped with rubber protected bumpers (but I am sure they can provide with a photo of the truck) but you can look at the truck and see how the bumper would line up squarely with the upper portion and heaviest part of my mailbox. The truck turns onto my street traveling northbound, and pulls up and stops a few feet past my driveway (but with the size of the truck and the narrow street the driver decides to move closer to the curb on my side of the street) and so as not to block the entire street with the truck, the driver decides to back up a little to get closer to the curb and that is when he struck the mailbox.

Of course the driver states that he did not hit the mailbox but I deal with people on accidents everyday who tell me the same thing - that they did not do it - some even deny it while watching a video that proves they did, so his statement that he did not hit my mailbox may be enough for you but it is not enough for me. Let's recap how this all happened. Remember the driver came to my house twice in the same day approx. 1 hour 15 minutes apart. The second trip back to my house was attributed to the fact that the driver forgot to deliver a gas hose that was supposed to accompany my new gas range that had been delivered just over an hour ago.

During the first delivery the Bobtail delivery truck was facing southbound on my street and at which time the driver and helper successfully unloaded the truck with no damage to my mailbox. I know this because I watched as they removed each piece from the truck and carted it into my house, I even walked out with them to the edge of my driveway after they completed the delivery - and there was no damage to my mailbox. Then I went back into my house. Approx. 1 hour 15 minutes later my door bell rings and by the time I get to the door I see the same Conn's delivery driver running down my driveway back to his truck but I called him and he turns back around and runs back towards me as I stand in my front door.

Once the driver met me at the door he excitedly explained to me that he thinks he had accidentally forgotten to give me the metal gas hoses that he had in his hand. He asked me if I knew for sure if I had ordered the hose or not, and I said I wasn't sure, he then told me to just take it anyway just in case and I said ok. He then stated, "Oh by the way somebody knocked your mailbox over," and that's when I walked out to see that my mailbox was leaning in an exact angle that lined up with the rubber bumper of his truck. He began to inform me that he was an honest man and that he was not the one who had hit my mailbox.

I continued to inspect the damage and could tell that something very large and very heavy had bumped and pushed the mailbox off of its axis. The only thing capable of doing that without leaving any marks or paint was the rubber bumper of the Bobtail which lined up perfectly with the top of my mailbox which is where it was struck. It was not struck at the bottom where the chunk of brick fell out - that piece fell out because that's where the name plate was drilled into place.

In conclusion, I hope that after reviewing this again, you will see things differently and we can get my repairs taken care of. I have to say, I feel violated at this point having to go through all of this after I happily patronized your company with my hard earned money. I am still contemplating whether or not to return these items and close my account (I have not opened any of the purchases yet they are all still sealed inside the boxes they were delivered in). I just don't feel valued as a customer - but you all can change that. Please don't make me take this any further than this. (This is your last opportunity to take care of this.)

Nothing. No call / no shows. Still... No problem, I called again and rescheduled. It takes another week or so for them to send a tech out, which by the way, this little hole isn't so little anymore, it starts cracking little by little everyday. When the tech gets there on a Saturday this time, he comes in and takes pictures and tells me "Oh this should be an easy fix, this is one of the most common problems with Conn’s furniture, the headrest area like to crack." He told me Conn’s would just send that section and that would be the end of that. By the way he is a 3rd party contractor and does not actually work for Conn’s. I wait for a phone call almost a week later and I miss the call since I was out of town.

I call back a couple of days later and they tell me my extended warranty does not cover that type of damage!! I ask why it is not covered and no one at the service center or customer hotline can tell me exactly why. Even though I am paying for insurance it does not cover cracking from the I guess crap material they make their furniture out of. I have not even had this couch for more than a year and 1/2. I'm still paying on it and properly maintain the furniture!!! How is this not covered!! I go to the Mesquite location and talk to ** the store manager and ask her if she knows. She says the tech diagnosed the sofa incorrectly and to schedule a different tech to go out there because the sofa IS in fact covered.

I call back to reschedule another appointment and the guy on the phone will not hear my case. He says we have photos and do not need to go back out there. I ask for his boss and he transfers me. Of course I get the voicemail. It's been 2 days and still have heard NOTHING!! I'm done with these guys. I hate taking it out on the store but I know where I will be this weekend. Returning all the crap I bought. I'll take the hit on my credit. These clowns aren't getting another dime from me.

She instructed me to hold off for another week or so for the online payment screen to be updated. A few weeks ago (March 2015), I received a notification that I was 30-60 days LATE on my payment and it was now reflected on my CREDIT REPORT!! I called this morning just to hear the same story. Once this is resolved, I won't be purchasing from Conn's again.

I told Conns what was going on and they sent the installation tech right back. He sincerely apologized for his mistake then connected the drain correctly. He also helped me get rid of as much water as possible. I then decided I would wash my towels since I had to use every one of them on the floor to clean up the mess. After they had been washing for 20 to 30 minutes, I got up to check on the load and AGAIN saw water coming from my laundry room. I turned it off again and once again searched to see where the water was coming from. The drain hose had a hole in it. I called Conns and the manager on duty ** told me he would contact me back, and of course no apology for anything. He called back and I missed his call but he said in his voice mail that he could sell me another drain hose and of course still no apology for the negligence of the company he is supposed to be a manager for.

I attempted to call him back to talk to him about his horrible offer and find out what his plans were to fix the water damage to my house. I was put on hold for about 20 minutes and decided to hang up and just go to the Conns in person. ** came to the front after I told the customer service desk what my issue was. He told me that he would contact his manager the next day about the issue and there was nothing that could be done about my water damage that day. This is not true as there are flood restoration companies that run 24 hours.

He was obviously not concerned that my carpet had gotten wet and the water had run all the way to the walls which could mean that water could have gotten behind the walls and could cause mold. He did not care that one day when I sell my home I will have to disclose that there was a flood in my home. He only apologized after I mentioned to him that the installation tech was the only person thus far that had apologized. They had no replacement drain hoses anywhere to sell me, let alone do the right thing and give to me. I know that the floor model was an as-is product but the fact that I purchased the extended warranty and was told that any issues I had with the devices would be taken care of with the warranty I purchased. ** refused to get the store manager involved in this 'cause he was off that day. I feel like an emergency like flooding someone's home twice calls for contacting a store manager.

The dryer in this set was also delivered without the shoe rack that goes inside it. I had contacted my salesperson ** before all this happened to discuss it with her since this was one the selling points to get me to buy the washer and dryer. She put me on hold, spoke with her manager ** and then told me that he said to come in and I could pick the rack up. When I was in the store talking to ** about the flooding, I mentioned the rack for the dryer and he said she did not have authorization to approve something like that. But she told me she had spoken to him about it and he approved. At this point I am not sure how they could make my experience any worse but I am very confident that they will find a way. This was at the Conns in Oklahoma City on NW Expressway.

Original Review: March 18, 2015

I have been trying for 18 months to get my mower fixed. One man came out to my house 18 months ago to fix it. He urinated on my home in the bushes. Said he would be back in few days.

We were not contacted for over a week and when the service technician came out, he advised us he would not be able to fix the problem that day because it was a faulty motor and that he would contact us the next day to advise either that they were going to replace the dryer completely (what we wanted since the one we purchased NEW was obviously broken) or order a replacement part.

We received a call back 03/10/15 advising they have ordered the wrong part to fix the dryer. No update has been received since. We went to the physical store location to make a complaint and find a resolution and there was no supervisor or manager available. We left a message with the man at the service desk and have still received no response or resolution. It has been over a month and a half since purchase and we are still unable to do laundry or use the products we purchased. I very much regret purchasing from Conn's as they have very little care to guarantee the products they sell or care about the service they provide after sale. Very disappointed in the product I was originally so excited about. What a nightmare.

Since the first purchase I have had problem. The first time was on a tax free weekend where they failed to take off the taxes off of my purchase. I went and complained and I was told that I would get a $100.00 check in the mail to use towards my future purchases. Well that never happened. They told me that only because I was buying more things from them. I went back and complained to someone that I was told was the GM and he told me that he would put a check in the mail for me that day.

Well I am still waiting for it to come. It's been about a year. My third purchase went smoother, but it was a laptop, so nothing has happened to it yet. Lastly I bought a Samsung flat screen TV and a Samsung sound bar. The TV has worked out ok but the sound bar has not. I have taken it back to the store 4 times and I am still experiencing the same problems. The first time I sent it back, the sound bar came back dented from where ever they sent it. I told them about it and they don't seem to care.

All this Company is about it making money at the expense of the consumer. It is hit and miss with them. Pray that there isn't a problem with the product because chances are they wont fix it correctly nor will they do anything to make it right, besides lie and promise you things. I am so sick and tired of this company that I am sick about it. Late fees, late this, and late that, they will charge you.

They want their money, but don't care about customer satisfaction or standing behind what they are selling. They will sure pass the buck though on to someone else. Not a very good company to deal with if you care about what you are getting and whom you are getting it from. This is a terrible company preying on their customers in order to line their pockets. I don't see anything wrong with making a profit, but do it the right way and take care of your customers. DON'T LIE, TELL THE TRUTH!

Updated on March 23, 2015: Responding to ** at Conn's. I am not surprised by the lies you posted to the site. If the parts had came and the furniture was repaired we would not have continuously asked your company to pick the furniture up. We have dealt with lie after lie from people at your company. You continue to carry the lies on. I am now asking you to please schedule an appointment to pick up the unrepaired furniture. Or we will eventually have no choice but to place it in front of the store where the purchase was made.

We called Conn's service again. They came out. The technician said the refrigerator was at 59 degrees but the part was not repairable and also stated the ice maker was still not working properly. The technician said he would call Samsung and someone from Conn's would be in touch with us. We waited 3 days and called the technician back and was told Conn's was supposed to contact us to set up an appointment to take photos of the damaged part on the refrigerator. We called Conn's and had to wait another week for someone to come out to take photos to send to Samsung. Finally, they come out to take the photos and our refrigerator is now 69 degrees. After 3 weeks of calling Conn's, they tell us they approved the replacement but tell us that we have to get a cheaper refrigerator because they no longer have our refrigerator.

We then asked for a refund. We were told we will received a refund of what we paid towards the purchase, over $2100, plus our food loss of $150 and also the credit of the extended warranty. Now Conn's has changed their minds and will only credit our account. WE do not want a credit we want another refrigerator same like, kind and quality. They have lied to us several times through the process. How can we get another refrigerator if Conn's is holding our money hostage? Samsung has refunded Conn's under our 1 year warranty but Conn's refuses to refund our money.

Conn's now carries a similar 4 door by Samsung RF34H9960S4 which is probably no better but all the other refrigerators are too small for our kitchen. Beware of doing business with this company because they are not honest. We have been over a month with no refrigerator and our floors are being damaged because Conn's has not picked up this inoperable refrigerator after several calls. We have mitigated the damages as much as possible but now it appears we will be going down a legal road unnecessarily because of the way this company handles business.

I end up calling Conn's asking when the 30 day return was in. They said it was too late so I was transferred to their repair service. And let me tell you it's all over the freaking place. If you're dissatisfied with your product the technician has to come out three times in order to determine that the product is unable to be used. I was at least maybe a week over the deadline for the 30 day exchange and they still gave me stuff for it. But I understand, Conn's is reaching their "good problem of growth", lots of demand with the step ahead on supply, but the customer service is suffering because of the pressure, so in that sense it's a good problem. But I'm obviously not heed to talk about the good problem.

I called him to get a technician out the first time and the technician actually lied about coming to my house, saying that they left a voicemail, which they didn't on both of the phones that I listed, and then I get a call back from the Conn's representative saying "Okay we will get somebody out there soon as possible," and they did. The technician comes out, replaces the Wi-Fi receiver and the motherboard in the TV and tells me "If your TV doesn't work after this then there is something wrong with your Wi-Fi more realistically your cable Internet."

With that being said I started to believe him because he's replacing the two components with new parts that are said to be the main source of the problem. But you wouldn't believe what happened about two weeks later, everything started freezing the TV became more unresponsive, and then on top of that I'm still getting Wi-Fi on my other TV and my phones. At this point I just want to replace the TV and Conn's is going to tell me that I can't because it has to be at least three trips for the technician to come out. but we both see the problem so I don't see what the deal is.

I am absolutely appalled, frustrated and mad of this whole situation. If you were to buy a TV do not buy it out of the box or from the store floor from Conn's. I feel like the pressure of an impulse buy was clear in this situation without the consideration of the salesman letting me know that there might be a few problems listed because the product was used so much. All of this is absolutely frustrating because I'm making payments on the TV that I can't even operate, and on top of that the customer service team is not even helping me an inch in the efforts of replacing it.

Take my warning clear and precise and please understand what I'm saying. If you're buying the product buy it fresh out the box. There is absolutely no other way to purchase a TV, especially from a place like Theirs. 2 months knowing the problem and dealing with it. 2 trips away from a replacement, too many damn excuses from the company that slogan says I "deserve a Better life at a better price". What price?!? Price of deal or no deal with the only option to deal with this problem?!?

I'm not mad at the individuals that help me or the ones that came by and did their thing for my TV. I'm totally upset at the company Conn's for creating so much freaking loopholes so that I just have to deal with this crappy problem about purchasing a pretty much brand-new TV on my credit and not being able to enjoy it. Don't do it. The company I work for deals immensely in customer service, this company is far from that in my point of view as of now. It must be true what they say, you are what you eat and you get what you pay for, but if I told you that this situation had any relevance, it would be like Pinocchio lying at a confidence conference. Just don't do it cause you're stuck like glue.

I called the delivery department within an hour of the delivery men leaving because I noticed extensive damage on the living room tables. I was told that they would personally handle the situation and call me back. I never heard from them again. I called Conn's credit and explained the situation to them and was told that they would be in touch with me within 72 hours. I never heard from them again, that was nearly 2 weeks ago. I called again and they were going to elevate the ticket importance, I never heard from them. This is very poor customer service.

I do not know exact dates, but since I received the tab 4 it has been in for repair 3 times for the same issue. Each time being told that at the 3rd time I would get a replacement. Now it has been 3 times and they decide to tell me the salesman did not put the warranty on it WHICH I HAD ON THE ORIGINAL AND TOLD I WANTED. And that I would have to go through Samsung myself but they can’t tell me what I need to give Samsung to find the history of the times it’s been in for repair.

I have been calling both your corp., srvc., and Samsung all week and have gotten nowhere! Now today they tell me it’s my fault because even though I told the sales man that I wanted the warranty I did not make sure I purchased it so I had to deal with it!? Really?? I have 4 other tablets with you and they all have the warranty as well as the original I had to get replaced! I have 4 TV’s, 5 tablets, 4 beats pills, couch, love seat, chairs, mattresses, bedroom furniture, 1000's of dollars in merchandise I’ve purchased from Conn’s and I can’t get any help?!!!

The tv and other electronics all act like factory rejects like they failed the tests to be sold by manufacturers. They all have like glitches in them like getting stuck and restarting themselves, moving slow and just sometimes plain not functional. The only thing that hasn't had a problem yet is the washer and dryer... I'm probably jinxing myself saying it. I feel it's useless in calling and badgering customer service. Everything we bought is CRAP. So lesson learned. =/

I asked him to call the manager at the other location, he tried once, they did not answer immediately, he tells me he can't help me. Here I am 45 minutes from my home its ice outside trying to get my printer for my client’s documents before tuesday. I then requested to speak with that store manager who after 5 minutes finally decided to call the 1st store to get to the bottom of this. After an hour long back and forth with the 1st store, the manager that was there that night works and had set aside the printer but no one could find it. So after almost 2 hours there, I was informed again that they could not help me. I need to go back to the original store who by the way still has my printer and has not called me but 1 time since Feb. 19, 2015.

I have been trying to get a new printer and every time I call I am constantly getting sent from person to person and no one can seem to help me. I have never missed a payment yet here I am almost a month without my printer and no resolve. I can't print my client’s documents, I cannot fax, I cannot scan important documents to my system to upload into files. This has truly been a nightmare and a huge inconvenience for myself as a consumer.

The store staff at both locations are highly unprofessional and I cannot tolerate this behavior anymore. I call all the numbers for them to end up having to go from department to department and still don't have a resolve. I've reviewed my contract and I am pissed right now. If it were not for my credit, I would dump every single item I have purchased from these people right at the door and not look back. I cannot believe the blatant disregard for Consumer rights this company has.

They call back, leave numbers with no names or department who I need to return the call to. Then I call in, I get transferred 15 times and no one is able to help me. This is unforgivable!!! If am seeking legal recourse here at this point. My ticket number which obviously means NOTHING to CONNS is **. I have never been so pissed in my life with such poor customer service.

LG have paid then for the replacement. We stop paying in August because we never received our replacement. I wrote Conn's. I talked to so many different customer service people and they would say they would try to help us. But still no replacement. But now in February they started calling telling me our payment is due. But it's been since April LG replace our refrigerator. And we have been trying to get the replacement so we can pay our cash option. Now they are calling everyday all day about a payment on a broken refrigerator that LG has paid them for and we have also paid them $1,756 & more plus down payment. But we wrong because we stop paying for a broke refrigerator that LG replace before our cash option was still able to be paid.

On March the 8th like idiots returned to the store and purchased a mattress and box spring. I was told that on March 10 2015 my mattress would be delivered since Tuesdays were the only days they delivered to my city. LIARS!!!!!! I called to see what time frame I should expect them and they informed me they were scheduled for delivery on March 17, 2015.

I am beyond angry and disappointed that all I have heard are lie after lie and just being fed the corporate line of apology. This is not okay at all. I have yet to have my sofa repaired and when I called they didn't even have a ticket for it. I want to scream of anger right about now. I will never ever step foot in there again and will most definitely share this experience with the entire company I work for. I will cancel my recent purchase, pay off what I already have and good bye Conn's!!!!!!! NEVER AGAIN!!!!!!!! SAD THAT IT WAS MY FIRST TIME THERE AND NEVER WILL RETURN!!!!!!!!!

Manager over the electronics repair dept did contact me on 3/13/2015 after 4pm and very quickly stated what could be done. Explained to me he could have the TV repaired on Saturday 3/14/2015 and said if I want the exchange it would be submitted the following Monday. He advised that based on the time we purchased the TV of 24 hours more than likely the exchange would approved, but it would take 3-5 business days. I asked him to submit the exchange.

On Monday 3/16/2015 I got a call from mark right after 8am. He called me to confirm that the exchange has been submitted and as soon he it gets approved he will call me to let me know.

Same day right before 9am I got a call from corporate. She told me that she had read my review here from Consumer affairs and expedited the process for the exchange. Asked her when I could go for the TV and said "right now". My contact at the store would be **. She was very professional and ready to resolve my issue.

Made it to the store after work and dealt with assistant manager ** along with sales associate **. They were as before very good to deal with and got me the exchange.

Made it home and had the TV installed. Everything has been working as it should be, GREAT! I have changed my review to a 4 star. I left 1 star off due to no communication with manager ** who did not even call me back. Everyone else at Conn's I dealt with were very polite and courteous to me.

Original Review: March 10, 2015

I recently purchased a Samsung "75 TV Model #UN75H6350 along with a console ZL722870S from Conn's. On Thursday 3-5-2015 I went to Conn's in Willowbrook to purchase these items. The store reps were very friendly and courteous. Explained the paperwork along with charges for insurance to me. They did not have the console at the store. So I told them I would go pick both items up from their warehouse. Only waited 15-20 minutes. Got my truck loaded and took my new TV and console home. Set up the console and TV, but it was late about 11:30pm and it needed a software update. Left it updating and later the next morning Friday 3-6-2015 around 9am I turned on the TV and picture is very nice. Unfortunately the TV only worked for 35-40 minutes at most.

Immediately contacted the store and was told that I have to go through the customer service number. Contacted the cs number 1-877-358-1252 that was on my envelope. Explained the situation to the customer service rep. She was very nice to me and apologized for the situation. She did tell me that she would have to transfer me to service & repairs. There I spoke to another very polite rep and she told me that they do not have someone that could come to my home Friday, but that it would be Monday till someone could get out there. Asked her why this could not be exchanged for another TV and was advised this is the procedure that is done by Conn's.

Now I was told that the serial number would be needed and by this time I was heading to work. I told rep and she told me it is ok, just get it to them asap. Ended up working very late Friday and had to work Saturday morning. I contacted service & repair at noon with serial number. They added it to the order and would be expecting tech to get their Monday, but even better tech will call me with 2 hour window.

Monday I called off from my job and waited for a call. Did not get a call in the morning and by noon time I contacted service & repair 855-266-6349. Spoke to rep and was told that tech would be there Tuesday and I told her what was said to me, but she stated there is nothing she could do. She then transferred me to her supervisor **. I did not get an answer and it went to voicemail. Left message for her to call me back. My contact information was left on her voicemail. After not hearing anything back for over an hour I called back and spoke to **. I was told that she is in the office and that she had just got off the phone with **. She transferred me again and same, no answer. Left additional message. Never contacted me back.

Today Tuesday 3-10-2015 9am I get a call from **. He told he should make it in about 2 hour window 9-11am. At around 10am I get a call from ** stating that the TV's power supply is not working. Said the part will take approximately 3-5 business days to get in. I told him that this is not right. I just purchased the TV and he did confirm that the TV was recently purchased and I should be able to get it exchanged from the store. Contacted the store and explained what has developed, but was told that they cannot authorize an exchange. Referred me to customer service.

I contacted customer service and spoke to **. Explained what has happened and states that the tech has not closed the notes and therefore there is nothing she can do for me. Said that it will be handled by the resolution desk or service & repair dept. They will contact me in 72 hours and if I do not get a return call within that time I could call them with my ticket number to find out what notes are being placed into the system. I told ** this is not acceptable. I will not be without a TV for over a week. She escalated the call and placed me on the phone with supervisor **.

Now ** explained that this is a Conn's procedure that has to take place. The exchange cannot be done unless it is instructed by the tech. She cannot read the notes from him and said she cannot do anything for me at this time. Procedure has to be followed and I asked her who can get this matter resolved for me today. She transferred me to service & repairs. I spoke to ** and she was very polite. I explained the situation to now the 6th person at Conn's. Seemed very understanding and she did contact the tech. She confirmed with him about what he said to me about the store exchange. She then told me it will be escalated to her supervisor **. I got **'s voicemail again and again left my contact information. I've yet to get a call back of acknowledgement from **.

I have placed two star rating to Conn's for having very polite & courteous cs reps. The console is very nice. The way this situation is being handled is what is simply not right to me. It is wrong to think a customer will make a purchase and the TV to be non functional not even 12 hours into having the TV. Later to find that the tech states that the power supply is bad and even told me that the store should be able to exchange due to it being not even 24 hours of the purchase.

After finding this out I call the warehouse and they tell me it was bumped and there is nothing I can do about it. However they called Friday afternoon to confirm my delivery of Saturday saying I would receive a call by 10 Saturday morning. NO CALL! So I called a little after 10 and was told I would be called by 12! Again. No call. So now I call back at 2:00 on Saturday. Apparently, it's not going to be delivered Saturday the 28th. Either.

They say it's going to be delivered on Monday. The manager ** stated that he would check on this and return on my call asap. No call from the manager either because he passed my issue off to someone else and they dropped the ball as well. So, I call back around 4:30 Saturday and ** didn't even remember who I was, not my problem. So after refreshing his memory, he said that he would stop what he was doing right then and call the warehouse. (Which is what he told me earlier as well.) He did call back this time, only to tell me that I wasn't even on schedule for delivery. He said that the soonest they could deliver it was WEDNESDAY? What? What happened to next day delivery? Customer service? Oh my goodness.

I made a call on Monday March 2nd to ensure I was going to get delivery on Wednesday and ** assured me my items would be delivered Wednesday and she even said that she would personally call me. Tuesday March 3rd I made a call and talked to **, and again ** assured me my items would be delivered on Wednesday the 4th.

Here we are at Wednesday March 4th, and I was again supposed to receive a call by 10 to get the time my delivery was going to happen today. The call never happened. I called them at 10, 12, and 1, only to find out that a piece was missing and wasn't going to be in stock until March 23rd. Now, they say they can't deliver my items until the order is complete. On Wednesday, we spoke with another manager **, and she was the only one who seemed to know what she was doing. She was able to rewrite the order so we could get what was in stock. We received all but one item because one was out of stock on Friday, March 6th.

Saturday I received a call from the supervisor at the Conn's warehouse in Lancaster and he said he wanted to get the matter resolved and would call me back. No call back, but Sunday while I'm trying to do my weekly errands, I get a call from the Conn's delivery guy saying he was going to be by my house between 11 and 2. I guess they magically got the item that wouldn't be in until March 23rd early. He did not come, so I called back the number and he said that he was going to be late. 3 pm comes along and he's still not here, but come to find out the address was put in the computer wrong so they went to the wrong address. We have had so many problems with this company. I will tell everyone I know not to do business with Conn's.

March 4th when I got off work I called the delivery warehouse myself. The set I ordered hadn't been in for a while and had no idea when they would get one in. Why wasn't informed of that at the beginning? I was one truly mad lady. I was at Conn's on March 5th, first person in the door, I start hearing excuses and lies again. They told me to pick out anything I wanted and they would get it for me, but they didn't tell me until aftermath, THEY HAD NONE OF THEIR FURNITURE PRODUCTS IN STOCK. Why subject myself to all that again? I ask them for my refund to purchase somewhere else, “OH, YOU WILL GET IT IN 7-10 BUSINESS DAYS, IT COMES FROM CORPORATE OFFICE.” They also said, “IF YOU DON'T RECEIVE IT, GIVE US A CALL.”

I don't like to be lied to. I wouldn't have been happy, but had they just been honest and told the truth. They finally sent the manager to me, but that didn't help. I was so mad I was shaking. They all lie, then try to cover up what they have lied about. I wouldn't step foot in that door and I will let my friends know as well what to expect. CONN'S is the right name for them.

Today I received yet another letter from your company in bold & capped letter, "YOUR CONN'S ACCOUNT HAS BEEN CHARGED-OFF". I called the number listed 866-910-7714 and was on hold for 23 mins before I got agent **, who supplied #877-358-1252 for customer service and #800-280-1514 for fraud. She transferred me to agent **, upon request for manager/supervisor, she transferred me to agent ** who confirm fraud # and supplied recovery #800-253-7050. He indicated due to account status charge off I would not be able to speak with management. Myself and my mother have been trying to get this matter resolved since July 2014.

They are deceiving and the salesman is only interested in making sales. He lied to me and did not tell me that if you fail to pay off the complete contract within the 0 interest period, Conn's will charge you interest on the amount you borrowed from the start. It's all lies and deceit, so if you buy something ask that question and read your contract because they won't tell you. I will never buy anything from them again because they lied to me. It's not about the consumer, it's about how much money they can make off you. They lied and I just don't understand why they just did not tell me the truth because the truth is I would have never spend 3,900 Dollars with that high interest... They did not tell me the truth.

He said, "at this time we can't do that," with no explanation. When my credit card company sends me a letter stating I have a credit increase, the increase is applied to my account. This advertising is dishonest to the consumer and a waste of a consumers time. While I was discussing this with the manager, one of the customer rep's was listening and he started laughing at me when I told the manager that this is false advertising. What kind of jokers are these people? Conn's... your a con!!!!!! Stop taking advantage of honest people trying to rebuilt credit.

On Feb 27, 2015, I called and talked to Orlando and told him that there was a problem with the phone. He said that was no problem and to call the 1-800 number he gave me and open a work order and then bring in the phone to them. I called and was told there is a $50 deductible. I called Orlando back and he seems ultimately concerned with why they wanted to charge me anything at all. He said he would call them and ask why they were trying to charge this to me. He called me back after 2 hours and stated that he was sorry and that he nor his manager knew anything about the deductible and that I would have to pay that $50 and send in my phone to be repaired (not replaced or refunded).

I asked if he could have a manager call me back and he said he would. No one ever called me back even after I called them back many times that day. I was told for 3 hours that the manager was still out to lunch. I was hoping to hear from them over the weekend, but was not contacted. I called again on Monday the 2nd of Feb. and was told by Orlando that he would get me a manager and he thought for sure the manager would have called me back over the weekend, but he didn't. He put Benjamin on the phone, and he agreed that if I was sold a warranty, then they should have to back it up, but he said he is only an opening manager and has pretty much no say in what happens there and that I would have to talk to ** the store manager.

I waited for **, but when I explained the situation to him, his remarks were that he wasn't there when Orlando sold me the warranty, so I can prove what was said (essentially calling me a liar). I asked him why he would say that and he said he isn't privy to the conversation we had and he can't do anything about it, but that he would forward a letter to corporate and see if they can do anything. I said that I would like a response within 48 hours (even if it were just from **) to let me know how it was going. He said it will take as long as it takes and he has no control over that. He also at that point hung up the phone on me.

I called back and asked him why he hung up. He said, "there's nothing else I can help you with" and said he will contact me when he can and then I asked him why he was so rude and hung up on me. He said there was nothing else to discuss so he ended the call. I explained to him that it is quite rude to just hang up on someone and that he could at least give a small amount of respect to a customer and say goodbye or something so that I knew he hung up. He then said goodbye and just hung up.

What I am wondering is if it's Conn's policy is to sell someone something, admit to selling it, and then not back up what they sold. I am only asking for what was sold to me, REPLACEMENT OR REFUND. Salesman's # is **. I have made all of my payments ahead of time and way more than what is due... Seems like Conn's only wants to get you in the store to purchase something and then not back up what they sell... THAT'S JUST BAD BUSINESS...

Original Review: March 2, 2015

Bought a 4K television from Conn's and had it delivered on 02/15/2015. On 02/26/2015 just 11 days later the TV shut off and the picture would not come back on. I have called Conn's, no one seems to care. I have done what they said to do and had a tech come to the house to look at the TV. The tech gave me a bill for almost $1,100.00 for the parts needed for my new television. Please keep in mind I have only had the set for 11 days. Talked to the manager again on Saturday and still will not replace the television set. I was told they cannot replace a bad set without having corp office ok that transaction. Now they are saying since I did not buy the extra warranty that they don't have to replace the set.

The set is only 11 days old I have not had for 2 weeks. Now the set is not watchable and is sitting on the floor of my bedroom. Still waiting on the manager of the Willow brook Conn's to call me back with the ok from corp office to replace my TV set. Well I am not going to stand for this, I am going to small claims court tomorrow and when I bring the case up I will cite Conn's but since the manager is one that is refusing to make good on the sale he will be the person I list on the case. Sorry Mr. Manager of willow brook, looks like you are going to have to come to court to justify your actions of taking my money and selling me a TV set that is not watchable. See you in court, I am done with this.

I went in the store this past Friday and was told the ticket was closed. After the manager investigated and I showed him my repair receipt.. he said the repair manager has it and they are reopening the ticket and I will get new TV in 24 hrs. I asked for a new one they have in the store... the cheap ones. He said no.. they have to wait for the repair manager to give the go ahead first even though the repair manager already told him it couldn't be repaired and had to be replaced.. it wasn't signed off in the computer.

I called the corporate office and they said the same thing. WOW... the repair manager has more authority than anyone. If they are acting this way about a 32 inch TV... I'm afraid if anything happens to my major purchases. We've spent about 15,000.00 with them and no late payments. I guess they don't want to satisfy their customers... I won't be going back recommending them to anyone!!! Btw... still no TV.

I get a call this morning from the warehouse saying that one piece of my sectional is damaged and delivery would not be able to be made until the 9th. So that puts it at over 3 weeks since purchase. The store manager offers a 50 dollar gift card for my troubles?? WTF Conn's, just get your story straight and get your act together. I just purchased a couch 4 weeks ago and right up front they told me that it would take 8 to 12 weeks to be built and shipped because it was custom made for our living room. Don't TELL YOUR CUSTOMERS YOU CAN DELIVER WHEN YOU CLEARLY CANNOT DELIVER ON TIME. YOU HAVE LOST MY BUSINESS.

So weeks later, the first guy came and put it in and said that should do it. No ice dropped so another tech came out and said he would have to fix the ice machine but the delivery date for the part would be 3 weeks pass and nobody showed up. Finally I get a call from Sears and they want to come out (the next day).. Now I thought it was to fix it but it was to get an assessment and were ordering the part. 3 weeks later it arrived and they finally installed it. NOW this weekend, the whole thing stops working and I call again and they offer me March 16... Today is February 20th. My husband is sick and has meds that has to stay cold and all I get is "I'm sorry."

Not only did he decline to observe what I could consistently demonstrate, his notes to their "service department" consisted of "manufacturer malfunction." All I wanted was to exchange something that was clearly not working, and continues to malfunction. I no longer trust this company; nor do I feel based on my 30 years of customer service experience feel as if I were treated fairly.

Later from home, I called Conn's service and repairs, and they advised me to take the item into the store. I told them that I did that and had no success. Customer Service advised me that I could get help with the manufacturer's warranty through the store. They advised me that the store implements servicing through the manufacturer. Rather than argue about it, we brought the computer back to the store on 1/20/15 when my first payment was due. I made my payment and then explained that I was also dropping off the computer for warranty service as I was advised to do by the Conn's service and repairs on their 855 toll free number.

At that time they took the computer and advised me that they send it the manufacturer, and that they would call upon its return in roughly two to three weeks. Today, 2/19/15, I returned to the store and made my 2nd payment. Because of not receiving any calls, we inquired about the status of our computer. It was then returned to me. I was then advised that nothing was done, because their service department could not work on it because I did not purchase the Conn's extended warranty.

Now for the third time in that store, I was talked down to and made to feel like a second class citizen instead of the valued customer that I am. In asking how I am to get this resolved, I was told that I will need to deal directly with the manufacturer. This is the treatment that I receive for making a $1084.09 purchase. I can think of no better way for a company to tell me, "please, we don't want anymore of your business, and you would be an absolute fool do any more with us."

They came by two days ago, literally took about 10 min on taking things from the inside and the back, put everything back together and said it was done. It should work properly from then on. Then I woke up the next morning to my kitchen floors flooded in water, the reason, fridge NOT working at all. I am to my last string with the service department. My next appointment is today but till now I have not even gotten a call to see when they will come by. I have always been so satisfied with all other purchases with Conn's and believe me they have been so many, but until now I'm at loss with them. I have spend so much more money on groceries and they don't even care.

Original Review: Feb. 18, 2015

BE CAREFUL WHEN PAYING ON CONN'S INTERNET SITE! I'm giving them a 1 because the ZERO is not allowed. I made a final payment of $406 on Conn's Internet site with my MC but a SYSTEM ERROR occurred and they used old bank account information. I remade the $406 payment and called to explain that the original payment processed in error. I asked them to return the overpayment to my bank account so that the account would not be overdrawn. They refused.

My bank offered to do a 3 way call with Conn's to correct the error but they refused. My account became overdrawn and was hit with fees. Also, they put in a ticket which will take 6 days to go to the refund dept. Then 2-3 weeks to return your money. Say what you want about Walmart but they would never refuse to return money to your account that was due to a SYSTEM ERROR. No longer a customer.

After hearing this, I was pretty upset and made a call to the Conn's Delivery and Distribution Center located in Dallas Texas off of Interstate 20 E, around a window of 7:52pm , 2/15/15. When making that call the first time I was disconnected. I then called back again around 7:34pm, again as of 2/15/15, where this time I spoke to a Supervisor by the name of **. I explained to ** my problem who then went ahead and set me up with someone to come by my fiance house the very next morning, 2/16/15.

However, it appears from whatever process Conn's has in place on handling follow up visits with respect to Delivery and Service and logistics, once again it didn't go well because this time when a technician was sent out, which was 12:17pm (originating from a call that actually came from the service tech himself) they went to the wrong address instead of going to the address as to where the merchandise was shipped to. At this point I was even more frustrated because once again Conns dropped the ball.

It was after receiving that call from the tech, I called the store I had purchased the refrigerator from, who I also spoke to a supervisor at that time which was the Dallas location located at 75 Central Expressway and Royal Ln, who told me that the matter would be resolved around 12:38pm. I then followed up that call and called the corporate office located in Beaumont Texas; where I was transferred from department to the department, from customer service to Delivery, to Installation, and all of them telling me that "WE ARE NOT RESPONSIBLE FOR ANOTHER DEPARTMENT'S PROBLEM THAT WE DIDN'T MAKE. THAT DIDN'T COME FROM OUR DEPARTMENT", this was one of the response from one of the CSRs whose name is **. When I asked when they could send someone out, I was told 2/18/15 with respect to a time still unknown. I was then placed back on hold only for the call to be disconnected.

I have been a customer for a while now and have never received this kind of customer service from anyone with respect to anything I have ever purchased and this is the level of service I receive for my purchase? If this happened to CEO: Theodore M. Wright, CFO: Brian E. Taylor, COO: Michael J. Poppe their house or even one of their houses and this what they were being told and they were treated like this I wonder what they would be doing and much less even saying. If they are reading this right now and I hope they are I hope they know that this is not right, it's not fair, and this is not good customer service and the matters does need to be resolved.

Then told them I no longer wanted their crap and was told I couldn't return it!! EVERY COMPANY accepts returns! I could care less about the money, I'm tired of the rip off! So the only option is to NOT PAY AND THEY WILL REPORT CREDIT BUREAU (SO I WAS TOLD), However, I'm sure they take more legal action than that!! Not that stupid!! But I am stupid for doing business with this company!! So if you end up losing your job, be prepared for messed up credit!!

They don't tell you the cost of everything you are paying for. They tell you that you're going to pay $85 per month, but what they don't tell you is that you are paying $199.99 for insurance on one item, $99.99 on another, $89.99 on another, and so on!! Then once you realize JUST how much you are paying, it is too late!! Then you go in to talk to them about an address change, you gotta CALL CORPORATE!! Need to discuss billing, CALL CORPORATE!! THEY DO ABSOLUTELY NOTHING BUT SCREW YOU IN THE STORE!! My address and name is correct!! Look up the information before you post that "I DON'T HAVE A VALID ACCOUNT", because I do!! BETTER OFF AT AARON'S!! At least I know I can return my items if I lose my job!!!! GARBAGE!!

Got the jump drive redid the computer and it froze, called back Dell customer service they stated again that the warranty started in June of 2014, which I told her they were wrong that I just purchased the computer a week and a half ago, she said once I get the purchase date to call them back with it and they would change it. I let the customer service agent at Dell use the computer via Internet and she even had a very hard time getting it to work but she seemed to think that the issue would be over now.

Conn's tried to sell us the extended warranty but it would be $350.++, the computer cost us $699.99 plus taxes. I am a disabled single mother and had to save a long time just to get the money for the computer now more and we declined because I said "don't we have 30 days to use it," they stated "yes." In my opinion Dell should not have a new computer already registered in their data banks for something that was purchased NEW. I don't understand but I believe that is why I am having so many problems with the computer is because it was purchased or used by someone else before I purchased it so Conn's should let me return the computer for a NEW one.

The sales person lied to me in the first place because a friend of mine has Conn's paper work and it states "electronics can be returned within 30 days and computers only 14 days" but a computer is an electronic and they lied to me so now my son is missing school because the computer will not work right. The account is under Michael **, Tucson, AZ 85706. When we purchased the computer a Playstation 4 was also purchased by Michael **. He called the store and they said that we could not take it back because it was over the 14 day period. Please let me know what I can do if anything?

I let them know that this could have only happened in delivery. The wall is a flat wall and there is nothing there. If it was the wall, the top of the entire couch would be damaged. In this case it is not at all, just this big chunk in the middle back of the couch. Since I did buy the insurance, they sent someone out. Service person came out and indicated that he could not be able to fix this but would see what they would do. When they called back a week later they said sorry no covered - WHAT? Really- the price of the sofa alone is 1399.99- not a cheap couch. When I asked to speak with a manager they connected me to someone's VM. I left a detailed message- NO ONE ever called back!!!

I would be given a date for the repair man so would make sure I was home and it would be a "no show" with no explanation. Extremely frustrating and would never again shop at Conn's. I now see how they got their name. PS. It was also dented goods upon arrival but felt it was too much work for the delivery people to take it back as it was extremely heavy.

The problem did not show for 4 months but it was clearly their fault. I may have not been as put off with their service if they would have offered a replacement at their cost or some courtesy. I can't imagine a company in today's market willing to exile a customer and his friends and family from ever making another purchase from them and costing them more from missed sales than what a replacement would. Their loss, they just don't know it.

The next day again they called and I said I had asked her to hold while I looked up my schedule she then called me a liar and that did it. I have had the parts here 3 months to do the repair but can't get it done. They only schedule this area one day a week and don't call until 2 days before the schedule. They want your money but could care less about taking care of the customer. They also sold me the extended warranties on all my products but if they can't do the repair it is a big waste of money also. I bought these products in August of 2014 and although the quality is good the aggravation isn't worth the dealings you have to endure.

Service tech came to my house on 11-20-14 and determined LED panel and motherboard was bad, said he had to order parts. They finally called me and left a message on 12-26-14 stating the parts were in (a month and 6 days later). I was on vacation until Jan 1st, 2015. I called them back on Jan. 2nd to set up service and they said since I didn't call them back sooner, they cancel the repair. Finally got them to come back on Jan. 26, 2015 and they installed defective parts. The new panel was broken and the other part wasn't a motherboard. The service tech couldn't explain. He called his boss who told him to put back in the original parts and they will submit for an exchange.

Got a call on Feb. 3, 2015 from service that my exchange request was denied because I don't have service contract. He said he will have to order the parts again and it will take awhile. I have a broken TV since Nov. 11, 2015 that I have made two payments on. I have made many phones calls to the Conn's store, corp office in Dallas and service dept in Dallas but no one wants to help. I filed a complaint with AZ Attorney General office on Jan. 22, 2015 and they emailed me back to confirm that they received my complaint and will investigate. Why would a store sell a customer a broken TV and not be willing to exchange it? This is by far the worst mistake I've made by purchasing a product from this horrible company.

Well.... The machine broke again and the same code is flashing. It is now one month past the warranty and Conn’s refused to either fix it or replace it. The managers in the store don't care and neither does the corporate office. I'm sorry, but an $800 machine should not break 3 times in 13 months nor should I have to pay to fix it. I will never buy another thing from Conn’s again. They do not care about their customers, not even loyal customers.

Advised him it was at the store around the corner for purchase not on special or sale! He stated I had to have the printed weekly ad in order to be matched. He could have called or better yet walked around the corner and discover the advertised price in the store with his own eyes! And they want me to buy a house full of items from them? Never again will I do business with this company and I will exercise my right to make every person I come in contact with aware of this situation and advise them to do business else where unless the price at minimum is matched!

So he left the house with giving me assurances that if it broke even outside the warranty it would be covered by Conns since I legally notified them of the exact issue while the warranty was valid. LIE!! Guess what happened in October?? IT BROKE! I called them right away and spoke to multiple agents and supervisors in their repair center. I explained that I notified your company of an issue within the warranty and the issue was never truly fixed. The recliner issue should have been fixed. Every person stated to me and I quote "Your product is outside the warranty and we will not be honoring any statements our representatives made or fix your furniture". Like what??

This is 2015 and customer service and correcting legitimate concerns of your customers are vital to a company making money and profits in the long run. One supervisor actually told me "Oh well". Like are you serious… all I want is the reclining mechanism fixed. That's it. I am not asking for a new couch or a new TV or money. Just the issue I reported fixed. I have given Conns multiple chances to make this right and they simply just do not care. I would HIGHLY stay well clear of this company and NEVER EVER get merchandise from them because if you have an issue you are screwed and they will literally tell you that.

Every time I call, I can't get a straight answer out of anyone in customer service. I can barely understand anything that they are saying. They don't even know what to do. It is frustrating and I will never purchase anything from there again. This company is a rip off. They have ruined my credit with late payments. The monthly payments I made to one of my closed accounts, what happened to that? And why wasn't I notified that the account was closed? Instead, they kept accepting my money. Who do you talk to that knows what they are doing? This is a mess. I will never go there or recommend to anyone to buy anything from there. I'd rather pay 50% more and shop somewhere else.

Since this day of delivery, I have been harassed by Conn's that I owe them for the sectional THAT WAS RETURNED THE VERY SAME DAY OF DELIVERY. I get harassed early morning and throughout the day from Collections Department. I also get mailed brochures on how Conn's may assist me with paying the sectional I DON'T HAVE. I have spoken to MANY reps/supervisors at Corporate concerning this matter and each rep/supervisor assures me once the "investigation department" completes its investigation my account will be back to satisfactory standing. Meanwhile, I'm harassed daily, day & night.

My credit is RUINED because of this whole mess! I've spoken to ** (store management) and 3-4 months later, my acct is frozen until they figure this out. I think I may need to consult with an attorney on this matter, no one seems to HELP. Who are these "investigation people"? Why are they dragging their feet on this matter? Management at the Corpus Christi store have forward Corporate information stating that I HAVE RETURNED sectional! Conn's has the sectional! Would appreciate actual feedback on this disastrous matter, it's beyond ridiculous.

In the process of moving I lost my contract. I didn’t know how much I owed. I requested Conns to take off the warranties, the insurance, and to please provide me with a copy of my contract. This was on going... calling the store on Gessner and customer service. It took an act of Congress, it seems before they took the warranties and insurance off. I provided them with proof of insurance several times. I got the items in January 2014 but they didn’t correct the problem until June 2014. I paid my bill late twice, May and November. They don't consider the times you pay early.

So, tonight I paid online and called again about my payoff. They told me I still owe $1649. THIS IS IMPOSSIBLE!!! I started at $2300 or something. The reps said because I was late twice, I lost my early payoff privileges. Both reps said, it's stated in your contract. I understand I lost my contract, but apparently Conns doesn’t value repeat customers or try to work with their customers. "IT’S STATED IN YOUR CONTRACT MA'AM! " The same contract I requested several times. Living in a home now, I can’t afford to double pay for anything. I'm so frustrated with Conn's right now.

I called the company once I had heard that the matter with our mattress was closed!!! I was told to send pictures of the damage the tech did AND the now mold that was building in our mattress due to the moisture. I sent an email with approx 7 pictures. It took MONTHS of phone calls before they would finally replace the mattress. I was told that if the mattress we originally purchased was unavailable that I could exchange for a lesser and the difference would be credited to my account.

Upon going to the Albuquerque store the MANAGER there also informed us that the difference would be put toward our account. The difference came to 399$, the manager informed me that I should receive a letter in the mail showing the amount credited. After 2 months and no credit statement I called (I had a baby in this time...that's why there was a wait) only to be informed that there was no credit, there would be no credit, and even with proof that I was LIED to that there would still be no credit!!!

So basically I paid for 2000$ mattress and am sleeping on a $1600 one, this company will lie to you, not act appropriately when shown their product has failed and rely on people giving up and giving in, in order to scam the consumer out of hundreds of dollars. They do not stand by their products, they do not educate their workers, they will lie straight to your face. That is why I am now pursuing legal support in order to let this company know that I'm not going away!! I will stand in front of the business picketing just to make sure this doesn't happen to someone else.

After filling out Credit app, I was told I was approved for 1,850. It was through their lease program using their partner RAC, who this lady worked for. I choose a $499 item and would have to pay $157 down, $157 each month on 90-day same as cash, which would amount to over $600 for a $499 option. I advised I would be back next week to purchase outright. Then I was told the manager would have to talk to me. He did and I was asked about the salesman performance with the guy standing right beside me. How else was I to answer? I began to tell him what a waste of time this entire process was and why would I be called with a pre-approval number, told to come into the store, only to find out I wasn't pre-approved and given a RAC option.

By the way, I was told the financing was in-house, when in fact it was through Rent-a-Center. This organization is very deceptive with their luring in of customers who are being told credit was pre-approved. Not to mention running credit on you twice. I will be reporting to BBB and to the NC Attorney General for these practices. Don't spend a dime with Conn's. The name is fitting.

Do not ever get the warranty from this company. It was misrepresented by the sales person and I am very displeased customer. Would never recommend anybody ever use this company for anything. Have been lied to from the second I entered the store until now. When calling the store to try and get issues resolved, was told a manager would call me back. This happened at least 7 times. A manager never called me and the only way I got anyone to even talk to me about the problems is to actually go into the store multiple times. Worst company ever!

At least twice a week if not more calling store to be put off every time. Always told manager will call us back and our salesperson is never there. No one has called us back about this yet. Called cooperate office 1/21/2015 and report taken, once again told someone be in touch and once again no one has called. We paid 650 for the TV stand and want our 3 missing shelves with the hardware. Bad business to keep putting customer off and we never even got an apology for it. I will not be a repeat customer.

We opened a claim on the sectional because the sections that have pull out are lopsided and there is a small hole on the bottom of the furniture. Called the service department and they sent out a technician came in my house; was not there for more than 3 minutes. Said there was an issue with the furniture and the chairs of my dining table not level. He left; did not hear back from anyone for 2 weeks.

Called Conn's to see what happened. They said my claim was closed that everything was resolved. Went back to the store; spoke to a supervisor Jose; explained to him my situation. He contacted his boss and should get this resolved soon. He has been out of the store on vacation 2 weeks ago. He finally came back and was surprised that we are still waiting to get some answers on my furniture.

But let me tell you something, you miss a payment and they harass you for their money; phone won't stop ringing. You have a problem with their merchandise and they take forever to fulfill their part of the deal!!! Never again will I ever buy furniture from Conn's AGAIN!!! Extremely disappointed with Conn's.

I spent almost $1000.00 just for warranty so we didn't add it to the t.v's because it was more expensive than the other pieces and we were already spending so much. I sure hope my experience is better than what I've read. My rep did express over and over the importance of paying on time in order to keep my 1st yr interest free. She also told me to check over everything when its delivered for damage and they would take care of me. I guess in time I will update this to let everyone know if my experience is better.

The point is why they didn't say anything in September for charging me late fee when it wasn't late and now when I try to pay off my balance, they are trying to steal my money. I'm going to go to the office BBB to report this. I have all my receipts saying the payoff balance since day 1 till now... Oh, one more thing the payoff balances are wrong for everybody. Check your balance people. They charge interest every time you make a payment and supposedly they don't.

So that being said my wife and I make the 101 mile one way journey to Conn's in Sugarland, TX. We get there and spend about an hour looking at appliances. The saleslady puts the deal together, enters our zip code and can't get it to process. After about 45 min and two managers they tell me, sorry but we don't deliver to that area. They then asked me if I had another address that maybe they deliver to. We gave them my my mother in law's address, they reenter the deal and it still would not go through.

Now after another 45 min or so and two managers they say we can't use that address because it does not match the one on the credit application. Now they switch it back to my address and enter I will bring the freezer back and pick up my items. By this time Conn's credit turns the whole deal down. Now I'm back to square one, wasted a whole day and over 200 miles. Today 01/17/2015 I hauled the freezer to Sugarland and exchanged it. Conn's did not offer to compensate my total waste of time gas due to their credit rep lying to me from the start of this approval. After I have spent 1000s with Conn's in the past this is how I get treated. I will never do business with them again and plan to report this to the BBB.

Parts were "ordered" and tech mentioned he would drop a FL form on Monday but that never happened. Initially parts were to arrive on 12/9, then 12/26-27, then 1/2, when they did not arrive (one part on back order ‘til March 2015) it was submitted for replacement and I finally had a signed FL form sent to me to submit. I called on 1/7 and was told replacement was denied because now parts would be here 1/9 and was approved for $150 FL claim though it was a freezer and I had over $267 of loss (still no check). I called 1/9 to check status parts and it was changed to 1/12. It was resubmitted for replacement (now a month and half with a non working freezer from purchase date) but denied when I called 1/12 because now parts would be in 1/13.

Tech finally came out to 1/15 and changed parts, won’t know until 24 hours if it is working but tech did inform me that the outlet we were using (the one the first tech shocked himself on) is no good and we need to call an electrician to have it fixed. I have called Conn's service department because I don't believe this is on me since their tech is the one that caused this to happen, I will wait to hear from them but my experience, I will have to call them in a day to check in. I have purchased numerous of items from Conn's (3 flat screens, a freezer (now 2), 2 game consoles, bedroom set, 2 microwaves, exercise machines, refrigerator) and had never had this experience, completely let down and disappointed by this.

I have spoken to customer service on numerous occasions. I was so tired of trying to get this matter resolved that I called them again in July, 2014. They sent the same tech again, this time he said we needed a water filter, in order for the ice-maker and freezer to work. I drove to two Conn's stores, neither had the filter. I had to go to the appliance warehouse and purchase one. This still did not solve the problem. This was the second filter we had to replace. We are still without ice, and ice is still falling on the floor.

In Nov, 2014, they finally sent a technician who was able to explain the real problem. We needed a new panel. We waited over a week, the panel came in. JR (tech) installed the panel and told us to wait at least a day for things to start working. He called the next morning and I told him we were waiting for things to start working. The third day the water was all over the floor. We are still using towels to clean up the water. When you touch the ice on the ice maker, water comes out. I spoke with the Manager in Sugar land (Lucio) - he called customer service. They said my warranty was out. It expired Dec 7, but the problem still has not been resolved. This is all stemming from when I purchased the Refrigerator. They said they would send someone else out for $95.00 dollars. Please, please help me. I am ready to pay them off. I feel because the product was, is a lemon that I should be given a new refrigerator.

Now that Christmas has come and gone, I have inspected the headboard to find that the Manufacturer cracked one of the connections and you can see where they would putty the holes where the screws went all the way through. Conns says that they won't swop it out the headboard that they will send a repair person out. I asked that they just switch out the headboard since it hasn't been assembled, nor do I have all the pieces and it is clearly a Manufacturer Defect. THEY SAID NO. I have made attempt to contact the manufacturer and have not received call back; Company is PROGRESSIVE FURNITURE out of Ohio. After letting these people come out and tell me they want to repair it or its fine the way it is will be to FILE SUIT IN SMALL CLAIMS COURT against Conns for selling defective merchandise.

Original Review: Jan. 13, 2015

I would like to make a complaint regarding Conn's credit as I am paying interest on my account. They told me "you need to deposit 131.30 each month" and "we'll keep it interest free." Well, I paid more money that than the 131.30 for several months except for one month where I forgot to make the deposit on time. Well, they said they needed 131.30 each month and the amount I had paid so far, covered the 131.30 for that and several months ahead. Needless to say, when I realized about the late date, I paid 3.5 times the amount needed on that month just to make sure I covered any extra charges generated during that month. Well, Conn's DOES NOT send monthly statements and here I am, 6 months later realizing that Conn's has been charging me interest every month even though I have been paying on time. Where is the interest-free???

I then went into the store where I bought the TV thinking maybe I'll buy a 32" for now and keep as a backup since I have no TV. The salesman that sold me the TV then told me to call the repair place and tell them not to touch it since I purchased the extended warranty it automatically voids the manufacturer's warranty. This did not make any sense to me. How could an extended warranty cancel a manufacturer's warranty? I just said to myself I'll just wait for Sharp to do their thing. The TV repair company called me on Monday 01/05/15 and said it could not be fixed and that I had to pick up the TV and wait for Sharp to call me.

A couple days later I get the call from Sharp saying "We are gonna set up an exchange for you." OK, sounds great. They said "We will get back with you with all the details." I then get a call from a Conn's Rep saying "We need to call Sharp together to get the ball rolling." He then calls Sharp and with me on the line. Things are going great. Sharp then stated "Well we don't have that TV in stock so we can put you on a waiting list and will ship one out to you when it comes in." I said "That is not acceptable. How long am I gonna wait?" The guy from Sharp said "I don't know." The Conn's rep says the same thing. "Why can't we just do an exchange?" I said to the guy from Sharp the same thing. The guy from Sharp put us on hold to check with his manager and comes back and said "OK we can do that. We will give you a call with the return authorization number and you can take it to any Conn's Store and exchange it." OK that sounds good to me so we all agree to that.

I get my RA# and the Rep from Sharp tells me to Call Conn's in a day our so and the number should be active in their system. Here it is Saturday. I'm off from work and finally have time to call and check my status. I Call Conn's Customer Service and tell them what's going on and the guy tells me "I'm sorry but in our system it is showing that we still need to go and see your TV to verify that it is not repairable." I told him I already spoke to someone and I should be able to exchange it. He then says that there is no record of me talking to anybody and that everything I told him is all stuff they would not do. I told him I spoke to someone a couple days ago named Dale and he then states that they don't have any employees by that name there. So now I have to wait until Monday until another party can look at my case and see what needs to be done. Next time I am better off buying from Walmart our Sam's Club. At least if it's broke they will exchange it the same day not wait and see what the next person wants to do. I WILL NEVER BUY FROM CONN'S AGAIN.

Anyway, I was hung up on three times by Conn’s customer service. The website for Catnapper/Jackson Industries states that if a warranty issue arises, to contact the original seller. For over two (2) hours I went round and round. I finally reached a customer service representative, they filled out a ticket to try and get this issue resolved. If you purchase an item from a retailer you would expect them to stand behind what they sell, especially when the item is only a few months old. Then to be hung up on and sent round and round in circles... I would advise anyone considering buying anything from Conn’s to stop and go to a store that values customer service and stands behind their products. If and when I get a response from Conn’s to see if they are going to stand behind their products or not, I will update this post. Based on my experiences to date, I will never buy another thing from them.

My husband called Conn's right then. The customer service rep said that the earliest someone could come out would be Monday, 12/29/14. That was going to be too late as we were scheduled to leave for vacation on 12/28/14. My husband asked to make an appointment for 1/5/15 when we came back. The rep said that would be fine. I received a call from a Conn's technician on Monday, 12/29/14 saying that he was going to be out to the house that afternoon. I explained to him the situation and he said that he was just going to close our claim and we could call back in. I told him that we needed to get someone out on 1/5 and he just told me "No, the case is closed," and hung up! When my husband called to get the appointment set up AGAIN the next available appointment was for 1/7! Today the tech called and said he'd be at our house between 2 and 4pm today. He didn't show up until 5pm with no call. I am VERY tired of paying for broken furniture and appliances. I would NOT recommend Conn's to my worst enemy!

Upon delivery, I immediately noticed that the box springs were not low profile (5") but the (9") high profile. With the 11" mattress and the 9" box spring the bed is 32" off the ground. This is impossible to get into with a bad back. I immediately called the store and was advised I had to speak with the sales person who was off. I went to the store and spoke to the manager on duty who called corporate. Corporate customer service said NO EXCHANGES and NO REFUNDS. Conn's does not even offer a low profile which according to Tempur-Pedic they are required to do.

I contacted AMY in your customer resolution department and she advised she is waiting on the district manager to make a decision. Since I could not sleep on the mattress with the high box springs, I purchased the low profile from Mattress Firm and they delivered the correct box springs for free and installed it for free. Now that's customer service!!! And Mattress Firm offers a FULL 100 days replacement policy.....something Conn's should follow. I have been a customer of Conn's for 20 years... but if they do allow the return of the box springs and credit my account, I will NEVER purchase another item from Conn's.

I spoke with them on the phone and they tell me they have what I am wanting in stock. To me that means in their store. My husband decides he will go on in and possibly just bring home the freezer, but we will probably have it delivered, I had already been told we were in their delivery area. When he gets to the store we are told they are out of stock for the model we wanted. So we decide that was ok we can just get the next model bigger. Still a good price. My husband asks me a question or two about the warranty, etc. Then he heads home.

When he returned I read the paperwork (thank-goodness!). The original cost of the freezer was $647, by the time they add fees, etc. it would total to $1,512! Do they think we are stupid? I asked my husband why he signed the paperwork, which by the way is a delivery invoice that is to be signed when delivery was made. Is that not illegal? His answer was that the sales associate, Damien **, told him that he (Mr. **) had spoke with me on the phone and that is what I had requested. My sweet husband, he thought I was crazy, but if that's what I wanted he would do it. Needless to say, Mr ** and I never spoke about this type of financing. I had inquired about the no interest charge financing and I also mention we might just want to pay cash. So now I have a call in to the store manager and have sent an email.

Tell me how these people are still in business?

I called Conn’s customer service. I told the lady EVERYTHING that had happened until that point and that I had the repair guy at my house at that moment. She told me that I could exchange the dishwasher by taking it back to the store where I bought it from since it hadn't even been a week yet. But I would have to pay a 15% restock fee!!! I called the Baytown store and ask for the Manager. I spoke with Chad. He told me to bring it in and he would exchange it for me if I paid the 15% restock fee.

At this point I want nothing to do with this dishwasher so I agreed to pay the fee to get another one. My husband took off of work early so that we could take it back that evening. We drove an hour to the store. I go in to find Chad. He gets someone to unload the dishwasher and I pick out a new one. I will NEVER buy another Samsung appliance. So I went with a different brand. Chad called whoever he needed to call (I assume corporate) to get the exchange approved. He was told that I had an open service work order so I could not exchange it. He then told me that in order to exchange it that it would have to be in working order OR that a Conn’s service guy would have to come out and look at it and put in an order for me to exchange it.

It is 6 days until Christmas. I NEED a working dishwasher!!! So we called Conn’s customer service to set up an appt to get a Conn's service guy out. I was told that I am under factory warranty so I need to call Samsung. I said that I had already called Samsung and they sent someone out today. The guy at customer service then says "Ok Bye" and hung up. I can't get Conn’s to send someone out to authorize the exchange and apparently the service guy that came out from Samsung can't approve it.

So I'm stuck with a dishwasher that was used 2 times. I had to purchase another dishwasher just to have a working dishwasher for Christmas. I don't understand a company that doesn't stand behind the products that they sell. It was a "Faulty" dishwasher from the start. It was not MY fault I got stuck with a bad dishwasher but yet I am the one who has to pay for it. So now I am paying for 2 dishwashers!!! Ridiculous!!!

I have an email from the rep with her Conn's email address telling me the days payment would be debited. The next 2 months I thought nothing of it, I was out of the country. I come back on the third month to Conn's collection calls. I asked, "Well what happened to the 2 payments before you should of been taking out monthly?" She tells me they have no record of it. They don't know why it did not come out. So I brought the account current, she waived the late fees and assures me they would make my no interest reinstated. She sends me an email that was taken care of it just a formality. The following month I call asking for my balance because I wanted to pay the account off in full. I was told that with interest it was about $2000 higher than what it should be.

Again they told me they had no record of me ever talking to a rep before and that it needed to be reinstated. I sent letters to Conns corp office no response. Then I get a denial from their reinstatement department stating I have no proof. So I call them, provide them with emails. Again told it is a formality. Call a week later I was denied the no interest reinstatement. So next step is to file a breach of contract with them. I would rather spend the money I was going to pay them off with to go to court and make sure the public knows how they ** everyday people over. I have a letter from credit card company showing no attempt on the card was ever attempted from Conns plus emails from their reps stating it would be fixed.

We were told we had 30 days, if we found the TV for less Conn's would match that price. Three days before the 30 days ran out I found the TV in Best Buy, H.H. Gregg, Queen City Appliances and Samsung Corporate for $150.00 less. We called Conn's and were told they would not accept the lower price, even though all the prices were advertised. So, (2) lies in (28) days and still waiting on either the Consumer Relation Officer to call us back or someone from upper management. NO ONE AT CONN'S HOME PLUS WANTS TO DO ANYTHING TO RESOLVE THIS MATTER. We told them there will be no payment made on this account until we get what was promised by the district manager of Charlotte, NC.

The whole freaking company doesn't seem to communicate with each other! It's EVERY department is its own company within a company! This place is junk and I wish I had NEVER had ANY dealings with you all! And you can bet your cheap furniture that I NEVER will again and I will make sure that ANY and EVERYONE I know does the same! I am paying damn near $1,500 for some freaking furniture that I can't even enjoy because the Conn's doesn't back up ANYTHING they say! Then when I speak to someone it's always, "Oh I'm sorry, let me get this corrected for you" and they NEVER do! I will be contacting whoever I need to, to get my issues fixed! Sorry excuse for a furniture company!

Five weeks pass and it's now December 15, my husband calls the service department to find out what exactly is going on with this claim. They tell him they have voided the warranty, saying the technician who came out to take pictures of the couch the second time said there was a child jumping on the couch. He was out at my house on November 7th, which is a Friday and my kids were at school. I have asked Conn's just exactly how a child can be jumping on my couch when they are at school. Apparently Conn's can say whatever they like and void your warranty and leave you with faulty goods.

The night we went we were approached by several different sales reps. One rep. eventually paid more attention. There was a guy, who seriously jumped from 1 customer to the next as if to search out the commission and not give out customer care. The TV stand we also bought to put the tv on, we asked if we will be shown how to use it, since it's advanced for us. He said "Oh yes they will show you how to use it." We asked if they will put the tv on the mount for the stand, he said "Most definitely they will put it on and show you how to use it." My husband reconfirmed it several times.

Here is the 1st sales stab: He never mentioned $29.99 to put 3 pieces of glass on the stand that did not need putting together, nor did he mention $299.99 for a tech to show us how to use and mount the TV. Not to mention pushed the warranty charges of $1048, to cover our items. We added it. 2nd stab: Online it days "100% Next Day delivery", it was a few minutes before closing & was not honored. Our furniture came 2 days later. 3rd stab: While doing the contract the rep acts like he is giving us a break with the "mandatory" delivery fee. Reg is $149.99, he said he will give to us for $79.99. Which of course is included in financing, even though we could pick it up ourselves. 4th Stab: Upon delivery, the guys put it together, tv stand and want to leave. My husband inquires about showing him how to use the TV & mounting it. Their response: "That's not our job, we have a schedule, and there is a dept that does that for $299." WHAT!!!! My husband called me at work and sent pictures how they left tv cables in shambles & is upset that he was lied to.

Needless to say in 1 week he went to their store to take off warranty the next day. And wanted $29.99 back because we were never told that charge would happen. The manager ** said done, it's in delivery status, he can't do anything in the computer, which looks like it's from 1980. We complained about the sales rep to. ** had my husband sign warranty cancellations, which we investigated and find numerous errors. Model number for tv on washer dryer addendum, laptop model number on need things of that nature. The day my husband signed the store copy ** put all model builders on sheet and had him sign.

Through the next well of arguing, phone calls, going to the store 4 times, each time contract was done wrong, even by store manager, stress, etc., we get sold off regional and like other complaints the regional is very nice. He will compensate us for our troubles but it's not good enough because, one we took off warranty we had a little money left, but could not spend. In the 2nd trip we were told there was $220 left, do we wanted another tv stand minus $29.99, NOPE! Anyway the last time, today we go because they call and say our contract is ready. We get there, it's NOT, then he was going to over charge $600 on tv for new contract, we caught it asking other mistakes. We mentioned we are not happy with mattress, and was told we had to keep it for 30 days, yuk! I really won't be able to sleep, it's that bad for $999.

Bottom line for 25.99% apr, we need more compensation than a gift card for $79.99. IF Conns calls, be prepared. My husband is so upset, his credit has nothing but Conns and a $300 credit card, paid cash all his life but we want to buy a home trying to build credit. He feels like 25.99% is like raping him!! He has been lied to and "CONNED" into these numbers. The product prices are ok, it's the apr, lies, hidden fees, withheld info on services not offered, not to mention WE'RE CHARGE FOR INSURANCE, just caught that tonight! ** never thoroughly explained contract, just "sign here". My hub told him we have renters, the best. Now cash payoff date is 12/13/2015, because today is 12/13/2014, how is that??? We wouldn't even get Cash option! The contract is already void because our 1st payment is 1/27/15!!! In order to qualify to pay more a month for cash option, you must do it in 1 year!! This whole thing is jacked up! So, now what?? We need another contract. And will be visiting the store for the 6th time in a week. The mgr admits he messed up the 1st, then someone else did it wrong, then call us to sign the contract that's not ready, leave, come back, sign over that charges insurance because he never explained the contract context. Thank you.

I call Conn's to see if they can just exchange for a totally different brand dishwasher because we have had it with this one... Don't even want to deal with the same brand. We have been transferred to every single person it seems like and nobody wants to help us on this issue. All I want is a dishwasher that does its job!! This is a brand new dishwasher and they basically just want to "rebuild" it with all new parts. It shouldn't have all these issues in the first place... Maybe if it was 5-7 years old! We have been long time customers with Conn's but we are at our wit's end and done with this place. Apparently customer loyalty and customer service just don't exist anymore.

I immediately called the warranty/replacement department. They gave me the protocol that I would have to wait for a service call. Keep in mind, I was moving out of this house. I knew there was a chance that if I forced the bed apart, it would be my fault and void the warranty. I continuously asked for a manager and they continued to send me to a voice mail. I left several voice mails for a manager to call me back a.s.a.p. (I have yet to have a phone call back.) I was forced to leave the bed behind and move the rest of my home into the new apartment. I called and called for someone to tell me how to expedite the service since I now did not have a bed for my son and would have to pay rent somewhere that I didn't live anymore because they could not rent out that room with my bed still there.

A week later a tech came to the house to look at the bed. He explained that it most likely would not be able to be fixed but Conns will not replace it without trying and that they would have to order hardware. I went to the store and explained the situation and told him that the people that I had talked to always send me to a voice mail and no one ever returned my calls. The man that I spoke with began to get irritated and told me there was nothing he could do and I would have to just talk to the service department. So then I went to the parking lot and called the 1800 number… Again. Finally a guy told me that this is just the way it is. This is the process and there's nothing more I can do. I continued to call off and on for a week and a half. We received the hardware in the mail and I called to tell them. While I was on the phone, they said that someone would be in touch. I also told them that I was out moving fees and an extra month's rent because of this situation and my son still didn't have a bed. The lady said that she put in a message for the credit department to call me for a concession. (I still have not had a call back) I waited... And waited...

On the 2nd of December, conns called. But wait... It was not because of the numerous unreturned phone calls. It's because I didn't pay my bill on the 1st. (I always pay more than I should so I only owed 5.12 this month.) I was furious. They could call over 5 dollars, but not for the month I have been without a bed for my son due to their techs installing it wrong. I asked for someone to help and they put me on hold... Only to transfer me to the service department. They told me that they thought parts had been ordered but they would have to check. I had to tell them that I had already called because I already had the parts! They didn't even know!!

So here I am... A month later, no bed, paying rent at 2 places, out moving fees, and a manager STILL has NOT called me back from conns. I am so frustrated and no one from this place wants to help. I have been "disconnected" from, sent to voice mails, assured people would call me, transferred everywhere, and still nothing. I have now been told this process will take about 3 months total at least. Believe me, I have been patient and I have talked to every department possible. In my opinion, they do not care about the money I am out or the fact that my 7 year old is on a makeshift bed. I could not be more disappointed, frustrated, and angry with this entire situation.

I make a complaint and the person on the end of the phone only writes 'customer is upset items not delivered'. I then call back to store and the ASM says she wants to help. I tell her that I like another table and ask if they will comp the difference because of my trouble and she says "no they don't do that". I can either cancel my items or the whole order. This is completely bad customer service and these managers have no business being in retail.

Contacted customer service just to be told that the resolution to fix has been denied. When asked to speak to a supervisor, I am told "I am the supervisor" and the resolution has been decided. Went to store and requested DM, Greg **, to contact me. Was told he had 24 hours to respond. Called SM back since DM had not returned call and waited on phone for 11 minutes then for 27 minutes, and yet no answer. Was told he would just call me back. Requested customer care to have DM and RVP call me to hopefully get a resolution and have them take care of the customer. Was told they have 24-72 hours to respond to any issue. (With this time frame window, you can clearly see why your customer service is rated so low.) Requested Resolutions supervisor, Katherine **, to return my call. However, again she has 24-72 hours to respond. I was also communicated that she will just be providing the same resolution.

After 30 hours of no response, DM finally calls me back just to make the following statements: "Our sales people are focused on their commission." "It is what it is today." "I'm stating the facts." "We're not going to pay anything." "We did not sell it to you, you did not purchase it. Just like when the warranty on your car expires, you're on your own." "I don't have authorization to do anything today." "There is no customer service issue here." (When asked what he was going to do to correct his salesperson's mistake.) "I can give you a repair place if you would like." "You might just have to pay as little as $45 to repair." (But yet Conn's isn't even willing to pay that. Not that I can't afford it, but it's the principle of the situation.) "What is it that you are requesting because there is no customer service issue?"

Then calls back (per my request for the RVP contact information) with the name to the resolutions department. Same people I had already spoken to. At this point I am told that they will not do ANYTHING to assist with the damage of the couch since protection plan was not added at time of purchase, even though the salesperson made the mistake to only add it to 1 of the 3 pieces and they can see that I have always added protection plan to prior purchases. And since I have successfully paid off the account and it's closed, they will not refund anything. Conn's will call you 3-5 times a day, from the day after your payment is due, until it's paid, but they can't seem to respond to customers’ needs with the same sense of urgency.

The sales associate who I asked for in the beginning comes out the phone and states the merchandise would otherwise be delivered until the 4th now. I asked for the manager to be put back on the phone and of course I call after being placed on hold for so long. The manager was unprofessional and pushed blame and the sales associate stating they do follow ups once merchandise delivered. He missed the fact I did not get my merchandise after being home all day with a no-call/no show.

Well... I called Sat morning and after being on hold for WAY too long, I called back. They finally answered and said the delivery dept is loading and will not answer. That would have been helpful the first time I called huh? I was told to call back in an hour. I called and was told they would call me once they loaded the truck to give an ETA... 2:00 and still had not heard anything so I called... well... it was then that they told me they did not deliver to Port Aransas on Sat. WTH??? REALLY??? Why did they not say that before I lost an entire day of work????

I called right back and asked for the Manager. I was then put on hold for 15min 8sec before I hung up and called back with much to say. I spoke to the assistant manager who said she would look into it and call me back. By this time it was 3:07. I waited and waited and waited for a call back. When I finally called back at 6:00 to speak to this assistant manager... SHE HAD GONE HOME FOR THE DAY!!!! Are you kidding me???? I finally talked to Julian, who I've used the first time I bought from you, and he tried hard to satisfy my quandary. His manager said they didn't have any customers’ deliveries till Monday. WHAT THE HELL AM I??????

Needless to say, I am sitting here wasting more of my life addressing this issue. I am going to cancel my order and tell everyone I know via Facebook, Twitter, Yelp and any and every social media I can get my angry hands on to inform any unsuspecting victims. We also have a news segment on our local station call Trouble Shooters. I would love to see them visit your store on the news. That would make me VERY HAPPY. It's 11:15 p.m. I will call them in the morning. Your Company has caused me great misery and loss of wages today and I am going to make SURE that I cause you great misery right back!!! This is gonna be my way of saying THANK YOU for ruining my Birthday. P.S. Notice the Expected delivery date says 11/26/67. I NEVER EVEN GOT A CALL THAT DAY!!!

I thought Wow this is great, I should be in and out of there in 15 minutes "right"? WRONG... this is where everything went South. Upon my arrival I asked for Ashley and she indicated that they show to have three in stock. I joked that's good but I only need one. She told me to go to the back of the store to look at the floor model but strangely it was not working. Then she came back to me and said the other two were damaged. I said well OK you have a sign next to the floor model that says "100%" next day free delivery. Well actually "no" everything was already booked for Saturday. Ashley then handed me off to Eric who would do the paperwork. He started off with "great news" you're approved for $9,000.00 at 0% for 24 months. I said "no" I applied through your website for what I thought was the Conn's credit card for the 0% for 36 months. He said "no" Conn's does not offer 0% for 36 months.

This is of course in direct conflict with their big bold advertisement on the flyer which is everywhere in the store. Eric said I would have to apply to GE to get the 0% for 36 months. I said let me think about this $60.00 or $40.00 a month. It really doesn't matter. Too late he cancelled the 0% for 24 months. So guess what we have to start the whole process all over again but now with somebody else because has handed me off to another person to do this. She joked that I'd been handed off twice.

I wasn't laughing at this point. We received the GE approval, but for some reason the "system" wanted to charge me $79.99 for the delivery and nobody knew how to fix it. I opted to drive to the warehouse which is closer to where I work on the other side of town. This was an adventure as well which included warehouse personnel screaming customers last names through a bull horn in a dimly lit parking lot.

But the icing on the cake was when one of warehouse Guys assisting with my TV said, "we better open the box, we've had problems with these." So I'm not sure where this is headed because it was too late to fully open the box last night at home. I can only hope this is where my adventure ends. I feel like I've been Conns'd by these guys. Please wish me the best and do yourself a favor go to Wal-mart next time because I plan to.

I call and they advised me the techs car broke down and waiting for a rental and he would be hear right after... Tech still never showed up!!! I had to call again and 1st they wanted to schedule for another day...BULL!!! By law don't they have to come out at least 3 times in order to replace or refund the product??? Am I correct?? Look in y'alls notes people!!! Y'all SOLD ME BROKEN SOFAS TO BEGIN WITH. WHY ARE Y'ALL BEING SO DIFFICULT TO REFUND OR EXCHANGE?!?! I feel like I need to go to the next level on dealing with this because these weekly calls, 3 TIMES A WEEK ISN'T GETTING ME ANYWHERE!

The manager was extremely rude and told me, "I'll see what I can do but I'm sure nothing can be done." With no response back from the store I contacted customer service several times with no help. Different representatives advised me of different things. I advised them that all I want to do is correct this error. Well, after numerous phone calls I was told that the issue could not be resolved and could not be moved off one ticket to another ticket so the stove did not accrue interest. I extremely upset that they were not able to honor their advertised pricing so now I am going to end up paying $2,000 for a $900 stove.

Upon delivery, things "went south" quickly when the delivery guys tried to rush in & out..... They removed the old set and did not want to give me a moment to clean the area prior to the install of the new set. I had to literally squeeze myself and my mop in to clean half **! Once installed, the delivery guy turned both units on to let them run through a full cycle, claiming it was recommended to make sure they are working properly. Long before the units could finish their cycles, they bolted out the front door as if they were in a hurry to leave. Right after they left, my wife started complaining the dryer was louder then her old one. Unfortunately the notice got louder and annoying, at which point I agreed there must be something wrong.

That same day, I went back to talk to the manager "Edgar" to advise him of the problem and I asked him about the shoe rack that I didn't get. Unfortunately, he explained the shoe racks come with the more expensive models. Ok, fine about the shoe rack but I still need someone to look at the dryer... so I thought he was going to send his own repair guy out, but instead he sent a repair guy on behalf of Samsung under the one year warranty.

When the repair man arrived, he advised the dryer's motor was bad and needed replaced along with some other parts that would need to be ordered. I advised the repairman I was not happy with Conn's, especially now that I found out that Conn's was trying to wash their hands of the problem. The repairman stated he would order the parts, have the parts delivered within a few days, but could not install the parts for more than 2 weeks. He did advise that it would be OK to use the dryer till he could fix it, it would just have a hard start and continue to make the loud noise.

I was not happy with this, so I recontacted the manager at the store. I told him I just want to exchange the dryer for a working one rather than have it repaired. Since I agreed to the purchase of a new, properly working dryer and I was within the 30 day policy time frame requirements. He said he would not exchange the unit, as it already has a repair ticket and they will not take back damaged product. Had they agreed on an exchange, they would have still charged me a 15% restocking fee (approx $90 just for the dryer). More determined than ever, I demanded that Edgar get with corporate and get an approval to exchange the unit and waive the 15% restocking fee, or I would refute the charges with my credit card company. He sent an e-mail to corporate, but over the next 4 days nothing was resolved and now I had 3 packages of parts sitting in my Living room.

Keep in mind, from the time the units were delivered till this point, I had been dealing with Conn's for approx 3 weeks and no resolution. While still waiting on an answer from Conn's, the dryer completely stopped working. I told my wife enough is enough and we were not going to wait for the 30 days from date of purchase to expire. So my wife calls our credit card company to refute the charges, they asked why and we filled them in on what was going on. The credit card rep seemed appalled by what had happened and said the charges would be reversed immediately, however, it would take 2 business days to show on our account.

Once the charges were reversed, I immediately called Edgar to request his guys to come pick up the units as they now belong to Conn's. He said I would have to call their distribution center in El Paso or Dallas to schedule the pick up. So I called the one in El Paso, she tried to send me back to my local store but to the delivery dept.! So after an hour of running me around, I finally make contact with the warehouse/delivery dept manager "Derrick". Derrick advises he can't pick up the units until his computer system generates a pick up time, which would only take a day or 2. I told Derrick the washer and dryer will be sitting in my living room waiting. Several days go by and still no call back, so over the course of 2 weeks I made approx 6 calls to Derrick, and he keeps telling me he is still waiting for the ticket to be generated. Now I'm beginning wonder if they want the products at all or if they think I'm their new "climate controlled" storage facility.

I finally sent corporate an e-mail advising them that the manager is not picking up the units, nor is he returning my calls. I also advised corporate they have 24hrs to pick up the units or I will assume they have intent on validating a lease agreement on an 1100 sq ft climate controlled storage facility at the rate of $130.00/mo with first month due immediately and each payment thereafter due on the 10th of every month till the units are picked up. Also as part of this agreement, all storage balances and past due balances will be due in full prior to releasing the units to Conn's or its employees. If any payments go unpaid more than 60 days, it will be assumed that Conn's no longer holds interest in the units and I will no longer be responsible for what happens to those units. I provided them with 2 phone numbers, my address/location of the units where they are being stored! We will see what happens from here. It is not my intent to make a profit, but to have them removed from my house.

Their corporate office told us 3 times that the store should pick up the furniture and exchange it for us and the store still refused to do it. I had to take time again to drop-off and pickup properly working furniture with absolutely no help from my salesperson Rob or ** the manager at Conn's. Do not buy from this chain of stores because not one person, corporate or store level, know what they are talking about. I wasn't asking for anything for free, I was simply asking them to right a wrong which was impossible for them to do. They absolutely do not care what you think of them or know the meaning of "customer service".

I was told to call corporate, because they could not help me. Once I called corporate I was given the run around for hours, to only be told I need to buy the remote and it's not their issue. So I said, I would return the things I bought because I was sold them under false pretenses, and then I was informed I would still have to pay the restocking fee. I spent over $4,500.00 with them for warranties and products I purchased. Did they offer to give me the remote for their deceptive practices? NO! Why should I have to pay to return something, that was sold to me with LIES?!?! On top of this, I had previously bought things from Conn's with no problem, I was telling friends about them, now I will deter anyone I know from buying from this company. I am in total disbelief AND very very upset.

Next I was outside the store about to make a payment rather than doing the plan they were offering me... so I called back a 3rd time to see if I made my payment and did this payment plan, would it be less... Got this rude lady who started accusing me of playing a game that I was and was not going to make my payment & that they were gonna repossess my stuff... Harassing me that they had my credit card on file and she could charge it & that I didn't have to give her my credit card number & that I didn't need to call back to give it... Before I could even speak she went off "how if you don't make a payment on your electricity bill they shut off your lights"...she clearly needs to educate herself because the CPS I know of takes partial payments and will help you out and turn your lights on if you give an amount... Then she tried going back on everything she said because she knew she had already got me angry...

Meanwhile back on my phone call before I could answer she was already cutting me off about to hang up... so I waited and said I be calling for a supervisor. She was more than happy to give him the phone because if he was a supervisor he appeared in less than 5 minutes. He tried to talk me into what the rep. "was" actually saying & that he needed to listen to the recording to see what happened. At this point I was already upset, I told him I understand everything he was saying but that she was very unprofessional the way she handled it and what kind of customer service was this if they're suppose to call and help you, not call and harass you. He mentioned not all customers have the same personality... which clearly some are more rude than others & hate their job and yet have to take it out on us customers!!! I've spoken to her before. This isn't the first time dealing with this rude employee... I called to make a complaint but yet the rep sounded like her again. I spoke to other customers of Conn's & to no surprise they've had issues with their customer service reps as well.