Conn's Appliances Reviews

I then placed a call to the repair center and they said that service call had been closed out so they needed to send a second technician. He came out and he said nothing is wrong with the table. I called back and told them this was incorrect that I have pictures of the crack in the table. So this time they told me they would send a 3rd technician out since there were 2 different reports. So mind you these appointments are sometimes scheduled as far as 3 weeks out so a third guy comes out and he says the same thing the first guy says the table has been repaired. So this all started around Oct 23, 2013. We are now April 28, 2014 and they are telling me that the table is up to manufacturer standards!!!

I refuse to pay over $2,000 for a table that was sold to me new but has been repaired!!! Conn's can come and pick up everything from my home. If this is not taken care of I will contact the NEWs and let them look at the table to see if they would want to pay a brand new price for a damaged table! All Conn’s can tell me is I will have to let management look at this but it’s up to the manufacturer!! I will take this table and deliver it back to Conn’s and not pay for it, and I don’t care about the credit score!!!!!

I immediately pulled out my iPhone and showed him prices at other appliance stores. He then told me that I would have to pull the deal from a weekly Sunday paper. I came back the next day with a printed copy of weekly deals from Best Buy, Fry's, Walmart and another salesman was trying to tell me that they were different items. I finally found the serial model number, and he took my papers to the manager. The manager told me the only way they will match a price is from a non-printed version of the Sunday paper. I then made my way to the door until the salesman tried to persuade me to buy it for $300 more since I could finance it there for 12 months 0% APR. I then told him I was going to finance it at Best Buy for 0% APR for 18 months.

This place is a perfect example of a business that is scared of an educated consumer. Once I got a chance I browsed their appliance items and saw that most of their stuff were around $100-$400 more than everywhere else. No wonder their stocks are crashing 30-35% at a time, their company policy does not let them make every sale possible. They do not update their prices either, and just try to milk as much money out of each consumer instead of stepping up to their competition. My best advice is to go in there and do your research! If you have the time to find "Sunday Papers" maybe you will get a deal, however many appliances and items won't be on there.

Today is 4/23/14 and although I am still making finance payments, I have no working washer and dryer. I have visited the store to speak with a manager, called the store and spoke with a sales representative, called customer service, called the warranty department and called the warehouse on several occasions 3/27/14, 3/28/14, 4/2/14, 4/10/14 and 4/16/14. Again today is 4/23/14 and my issues are still unresolved. So I have a beautiful washer, a beautiful dryer and a connection cord sitting in my laundry area that are all unable to be utilized.

Friendly the staff are completely, but reliable service, not at all. I have a warranty on both, yet because I relocated they are not servicing my machines as the address does not match the original address where the products were delivered. This does not make sense to me, a warranty is for a product, merchandise not for an address. Again, the staff is always friendly when you visit and call, but that does not make up for the horrible follow up or lack of actual service. I would definitely say that one should be cautious when making purchases from this business for major appliances. It may be better to avoid completely to circumvent added and unnecessary frustration in the future should any service issues arise.

On March 23, 2014, the machine required repairs again, at that time I requested that the washer be replaced because it was obvious to me that it was defective. I asked the repair service representative to escalate my issue and I was promised a call back. I did not receive a call back, I had to call and ask if my issue had been escalated, and I was advised that it was denied.

A repair visit was scheduled for 3/29/14, the repair man stated that several parts including the filter, which had already been repair 2 or 3 times, the drum, bearings and some other part would need to be replaced. Parts would need to ordered. I asked him to escalate my issue and to just have a replacement, since it was again, obvious to me and to him that this was a defective washer. I called customer service and the repair department the same day, again asked for my issue to be escalated. To my surprise, again it was not.

I have called and spoken to several people, including the store #86 and asked for a manager to call me back. Needless to say, I have reported my concerns to the Better Business Bureau and the Attorney General's Office. I have requested by servicing files several times and my request has been denied. I called again on 4/15/14 and Spoke with Schameka, she was of no help. She advised me that Conn's does not keep records of my calls and they had only two records of me calling on 12/3/13 and on 3/23/13.

I called again the same day and spoke with Ebony, she at least did try to assist, but to no avail, she submitted a ticket and advised that I would receive a call in a few days, Ticket # 344384, still nothing. I called back a few days later and spoke with Melissa, same story. Finally on 4/12/14, I was told that a repairman would be coming out on 4/16/14. I asked for him to come early morning or late evening, since my daughters had a vision appointment at 4 pm. Guess what time I was scheduled for repair? Between the hours of 3-5.

I called them on 4/16/14 and spoke with Diana, who by the way was very unprofessional. I told her I did not want to speak with her any longer and to get me a manager. Manager Jeff from dispatch came on the line and advised he would do all he could to get someone out that day, of course, that did not happen and the next day no one could come out for whatever reason. I called again and demanded to have someone come out on 4/18/14 to repair my machine. So finally today, its sinks in this machine cannot be repaired and they will replace it, but again, I'm not provided with a specific time frame. I called Jeff the manager from dispatch and repairs, Diana says he cannot come to the phone because he is in a meeting and he will call me back.

Here are my FACEBOOK communication with Dyesha, she reached out to me after I posted some negative comments on Conn’s Facebook page: "Dyesha, my number is **. I called you back at the number you left on the previous message and no one knew how to get in touch with you. Someone is supposed to come today to between 8-10 to fix the machine. To say that I have had a horrible experience with your company is putting it mildly. I have reported your company and the service department to the Better Business Bureau and to the Attorney General's Office. I requested a copy of my servicing files and that also has been denied. I will be following up with the Attorney General's Office and I will advise them that my request, which I legally have a right to has been denied. Thanks."

Conn's Response: "Thank you for providing your contact number. After further review and research, we show that you contacted service on 3/23/14 stating your washer was not going through the cycles. A service called was scheduled for 3/29/14 and upon inspection the technician found parts needed to be ordered for repairs. Parts were scheduled to arrive on 4/7/14, however there was a delay on one of parts and our records show that a technician contact you but no one was available, therefore they left a messages that your service needed to be rescheduled. We show on 4/12/14 we attempted to contact you schedule a service date but no one was available and left you a voicemail to call back to schedule a date for service.

We do show that you called back the same day and was scheduled for a technician on 4/16/14; however, you contacted us stating you would not be available during the time frame therefore, you were rescheduled for today 4/18/14. We are able to provide you with a copy of your service file once the service has been completed and all information has been updated; please contact the Service Department for this information at 1-877-358-1252. If you have any other questions or concerns, please contact Customer Service at 1-877-358-1252."

Dyeisha, I'm still without a washing machine and now finally, someone realizes that indeed the best thing to do is to replace it, yet they don't know when that is going to happen. I don't know what numbers they are supposedly calling me on, because I did not receive any messages. Each time that I see your 800# I call right back. You also have my daughter’s number on file and she has been called to advised that they were coming out. Again, my concerns are not being addressed. I have filed a report with the Better Business Bureau and with the Attorney General’s Office. That is why I need all of the servicing files for the complaints that I have filed. I will also send an email to Theo Wright, and I will let him know how I have been treated.

I have been without a washing machine for almost a month, I have to go to the Laundromat and wash my clothes and pay them for that, and I'm paying you for a machine that does not work. No one, that even you has offered to reimburse me for my time or the money I'm spending each week. I'm a single mother of two daughters, and I work very hard for my family. I was grateful that your company extended me credit. I wish I had known that your servicing was this awful, I would not have made any purchases. I work in customer service, and I know the customer should be the top priority. I have not received that level of service. I see that it’s the same for everyone, yourself included, to just past the buck and not take any ownership.

I thought all was good until I received my payment book in the mail. The amount did not match my contract because the insurance was still on my account. So I went back to the store and I was told that they had done everything as they were supposed to and the insurance should be removed by Friday. I waited and checked on Friday, it still was not removed. I went back to the store again for a third time and asked for the manager. He told me they would work on it. Meanwhile it is still on my account. Each time I went in to the store I told them I wanted to make my payment I was told to wait until the insurance is removed to make the payment.

So now here I sit, my due date is 3 days away and this matter has not been resolved. I want to make my payment and I want the insurance to be removed as I was told on numerous occasions that it would be. I should not have to keep going back to the store to get this taken care of. I am taking time out of my day to do what the employees of Conn's should have done on 2/28/14. The burden should never be on the customer.

Two weeks later I receive another phone call from another tech and he stated he placed a request to have my refrigerator replaced because he feels that replacing the part will only temporarily fix the issue. I told him I was going out of town for a few days the following week and he said, "we for sure should have an answer by then." I called that Wednesday on my way home and he stated I would need to contact the service department. I contacted them when I got home and they stated my claim was denied because the manufacturer stated if they added this other part it would fix the issue. Which I have been told by other tech's outside of Conn's that it is only a temporary fix. I told them I did not agree with this and wanted to file a complaint not just for the denial but also for the service that I have received.

At this point it had been 3 weeks since the first tech came to my house. I have called back several times since then and only get the run around, they are ordering part, they are waiting on parts, etc. When I called back this week to check the status of the claim they stated it was resubmitted Saturday (which I had been told once corporate does not work on Saturday's) because there was confusion on the complaint. I spoke again with the service department and they stated they were still waiting for parts to come in. Needless to say I have gone 6 weeks with no refrigerator. Not to mention I paid for a service that I have not received in a timely manner. I have told them if they are not going to replace my refrigerator I wanted a written and signed document stating if the refrigerator went out after my warranty they will replace it.

My warranty is up Nov of 2014 which is not very far from now. I feel as if they are only wanting to repair the refrigerator as a temporary fix because my warranty is almost up and I will be forced to buy another refrigerator (which will not be from them). I have had to buy ice everyday. I have had to eat out a lot due to not being able to keep refrigerated food at my house, and lost close to $200 in food when the refrigerator went out. I know a customer service rep will respond to this in a way to make this not their fault as they always seem to do from the comments that I read. They need to take ownership of there horrible customer service and their horrible repair service. SERIOUSLY I THINK 6 WEEKS IS LONG ENOUGH.... I have been very patient and my patience are almost gone now.

I asked the manager if they would notate the account that we had called on her behalf and had given them explanation of how severe her medical condition is and the manager stated she would note the account and for us (the family) not to even worry about this account, that our sister was more important, that this was not more important than what we were going through. It would be nice if their system was setup to actually care and recognize that things happen in life beyond our control and they should think about changes, instead of stressing everyone out and making the matters worse no matter what it is. Harassment should be against the law especially when it is for matters as life threatening illnesses...

I asked them just to send someone out to look at it before we moved but they are saying that they can't do that. They are just too booked up. So we have a couch that we have had 17 days that is unusable and if we move it, it will just be that way because it could/would void the manufacturer’s warranty. If they would just send someone out to look at it before we move, I would be ok with them waiting until 4/23/2014 to actually do anything with it. The invoice number is **, store number 092, Salesman **.

The following week, I called Conns and verified that they were still willing to honor the Best Buy price and spoke with Jeanette. She said yes, to come on down and they would honor the price. I took a 25 minute drive to the store and met with Miguel once again and he AGAIN told me that he would price match the computer. He told me to give him a few minutes, because he needed to get Manager approval. He came back about 3 minutes later and told me that his Manager approved the price match. While Miguel was setting up the purchase, he mentioned that they were getting in a new model of the SAME computer on Friday (I was in the store on a Wednesday). I asked him if I should wait for the newer model and he said Yes. So I asked him if they would also price match that one and he said yes. So then I asked if I could make the purchase today and pick up the PC on Friday, he said he needed to talk to his Manager. He comes back about 2 minutes later and then at that point tells me that they could no longer honor the price match and pretended like he didn't know the policy until that point. So I asked him if I went with the initial computer, that was already approved for the price match, he all of a sudden said he couldn't do it. So I asked for his manager.

To make a long story short, the Manager was rude... Said to call customer service and that customer service would have to honor the price difference. I called customer service and they told me it was up to the Manager to honor the price difference. Since then I have dealt with 7 representatives and 2 managers at the call center and everyone just keeps quoting the policy and is unwilling to help me. Their Customer Service reps are rude and no one is taking any kind of accountability and won't even apologize for the misinformation given. They just keep repeating the policy. I have had their customer relations team contact me and again, the agent didn't care and again.... only repeated the policy to me. Their agents must be trained as robots and to only quote policies and not empathize with their customers.

I have been promised several call backs from managers and to this day, none of them have followed through on their promises to help me and get me taken care of. I even left my information for the District Manager to contact me and 4 days later, I am still waiting for a call back. At this point... BEST BUY is going to earn my business and Conn's can say GOOD BYE to a great customer. I will make sure my other items are paid off and I will never return to this company ever again. They keep telling me I am a great customer, but won't honor what they promised initially. Very unhappy and will file complaints with the BBB and Attorney General's office as well.

My issue was that the only place it says about returns is when they hand you your paperwork. The only reason I bought the mattress that night, instead of the next day with my wife, was the sales person had told me I could exchange later if not happy. I waited till Tuesday the 11th to hear from Conns and never did. I called back to customer service and was told that they had tried to call me that Friday and I did not answer. I never received that call.

The person I spoke to on Tuesday said she would have them call me back and wanted a good time to call. I told after 4 pm either Tuesday or Wednesday. I still did not get a call, so after 5 pm on Wednesday the 12th I called customer service AGAIN. The young lady then said that there was a note on my account that said they would not do an exchange. I told her that I was not happy and that by not standing by what their worker stated, they were basically stealing from me. I will have to make payments for something I cannot use. She said to wait a minute and then a lady came on saying she was a VP and listened to my complaint. She said she would investigate herself and call me personally the next day (Thursday). I told her that I am willing to pay the difference between the mattresses and not looking for a refund.

Well at 2 pm on FRIDAY, I still had not heard from this person saying they would call me personally. So I called customer service AGAIN. This time I was basically called a liar, that there was no record of me calling Wednesday and that VP's do not handle customer complaints. He said he would open my ticket back up and should hear from someone soon. I worked 20 years in retail management and have never seen such pitiful customer service. I cannot help that the worker that sold me the set was poorly trained and told me wrong. I am totally frustrated and probably will look at other options ( legal , BBB, etc) to get this resolved. I will not recommend this company to anyone. Poor service and customer relations. I am writing this more to vent knowing that Conns will not reach out to make this right.

Fast forward 1 month. I made my first payment, by the way they call you the day it's due and several times a day thereafter. Even when you ask them not to. Two days before my 2nd payment was due, the same recliner stopped working. When my husband examined it he said it got caught on itself again and severed the wire. We called service and they scheduled an appointment. I told them I wanted a replacement and they said the service guy would determine that. I said I'm not making a payment until I know what we're doing. They continued to hound me everyday for a payment. A week later the service guy comes out. I expressed my frustration with the electric recliner and asked him if I should ask for one without it. He said, "that's between you and them, I'm a contractor." He was very short with anything I asked him. I had to change for work and when I came out, my 13 year old said, "He's gone." He left his card and told you to give him all 5s on a survey they would call you with. I asked if he was coming back because all he did was splice and tape the wires together. My son said he thought he was coming back.

I started calling to figure out what was happening. It's been 3 weeks..I have been transferred from service to customer service, and back and forth. I have asked for my issue to be escalated, I have asked to speak to a manager, I have tried to reach executive offices, I have called 19 times and only get passed around to begin my whole story over to people who really have no authority to make any decisions. Yesterday, I finally got a call stating that, after reviewing notes, it was a satisfactory repair. Really?? How would they like a brand new piece of furniture they were obligated to pay for, for 3 years to already be broken twice and Jerry rigged together with duct tape? They wouldn't!!

I have never received such a run around. My confidence in the product is destroyed also in the extra $$ for the warranty. My husband could have done a better repair. In the meantime I keep calling to get help and they keep hounding me for a payment. And nothing has been resolved. Worst experience dealing with customer service ever.

I have gone over a month without my TV and although it’s JUST A TV, it was for one expensive, two I feel like I've paid warranty for HORRIBLE customer service! Not only did I call every single day in that week but I got Lied to, and no one could give me a response, got hung up on repeatedly in one day... even when I ask for a manager. & IF I did get a manager (Sonia) she couldn't do anything for me. I will NEVER go back to Conn’s! Warranty was $200-$400 on top of what I paid for my TV and for what?! NOTHING!

Then, they installed the washer and dryer, same day. The washing machine was not leveled. Now, did I check this with a level? NO of course not, he just hooked the thing up and ran the test cycle like he was supposed to. Come to find out the washing machine was rocking back and forth. Also, must have been a lemon because the washer wouldn't spin a big load. It would just sit there for 30-60 mins. turning and trying to adjust the load. Nothing happening. Not normal based on the equipment reviews I read online and per the owners manual. Also, the trays that hold the soap, bleach and fabric softener are full of water after the load is done.

Then the dryer issues. I was so excited because I bought the newest latest technology and the ONLY TRUE STEAMING dryer, according to my sales associate. I follow the instructions in the manual before using it cause who knows how to program a dryer? So I Open the book fill the tray up with water and and set it off to steam my work shirts and use the wrinkle care feature. Not 10 mins. into the cycle BOOM! TE2 code. Shut off dryer and call technician immediately. Well, since it was BRAND NEW and only 1 day old, I called my sales guy that I bought the thing from thinking he would offer some help. Boy, was I wrong.

On 3/1/14 I called my salesman, Chuck, for anonymity purposes. Chuck says, "You were supposed to make sure everything worked before they left. I told you to make sure it worked before you signed off on it." Well, is the guy supposed to stand there while I run load of laundry on EVERY single cycle, to ensure that it works? No, I don't think so. Your TEAM ran a test cycle and assured me that everything was good so I trusted them because I PAID them to come out and take care of it. He said, "First thing you need to do is call the warehouse. They didn't install them properly." I said okay, disgruntled because I would have liked him to take care of it for me. But I guess this is just the service protocol that Conn's feels is best.

I call the warehouse, they said I signed the paper work saying it was installed properly and that a technician would have to come out. I wasn't worried at all. I paid for the extended warranty which covers the cost of service calls. I called service dept. they said it was the installer's fault and that I should demand them to come out and re-install the machines. Well not wanting to get the run around anymore, I called Conn's Customer Service. Who literally told me they couldn't help that I would have to place a service call. At this point you can imagine my frustration... I'm JUST getting started, LOL. So I say okay and call Chuck back. I say, "Hey man, I have called all of these people and no one will take responsibility to get this taken care of." He said, "I'll call them right now and take care of it."

While he's on the phone with them I call service back and re-inform them what the issue was and they agreed to send a tech out. But it wouldn't be until next week. more than 7 days from the day I called on. Agitated I refused as they took my OLD units with them and I had no way to wash my laundry. They said it was the best they could do. I call Chuck back and tell them what they says and he said that he was getting his GM involved and there would be a gift card in it for me and that they would get the schedule expedited. I leave it at that for 3/3/14.

I hear nothing on 3/4/14 so I wait till the end of the day when I have time to call and start touching base with all parties involved. I finally call Chuck and he schedules an appt for me Thursday of that week, which was the first of the lies, confirming that they can come to Anna whenever they want and they can get here within the 8 days they told me over the phone, validating the lack of competency in customer service with both the techs and delivery teams. We get a call Wed. afternoon 3/5/2013 confirming the appt. would be between 8 and 12p the next day and that we were the first on the technician's list so we should expect him shortly after 8am.

Finally, by 9.30 I called to find out where he was. The dispatcher told me that he had 2 other calls on his list and that they would still be at our house by 12. After several back and forth conversations I finally gave it a rest. At 11.45 I got a call from the technician that he would be to our house in 30-45 mins. NOT arriving by 12, you can only imagine how upset I had become. Of course I began to get pretty upset and demanding on the phone calling the guy that sold me the washer and dryer, the general manager (who I've still not spoken with) and the service team and even called the VP's office at this point to try and get some sort of resolution. I was continued to be shuffled around. "We'll call you back with your fix and we'll get someone out there."

After I got off the phone with dispatch I called to make an appt. for 3/12/14, another week out. The only reason I scheduled this appt was because I had the first part of the day off and would not have to schedule time off of work. I was told by "D" the dispatcher that the tech would be there between 8-12p on 3/12/14 and that I would get a call on Monday to confirm. Guess what... On Monday, I got no call so about 4:30 after I got off work I called them to confirm only to find out that they had made the appt. for 3/11/14. I said this was unacceptable and that they needed to move it to Wed. like we originally scheduled. He said it wasn't going to happen. Then I started calling the store again.

FINALLY I got to talk to the general manager. He called me once saying that there was just no way that they could do it. Then he called me back and said he pulled some strings with his buddy up in corporate and that we would have a brand new washer and dryer delivered to our home on 3/12/13 between 8 and 12p. I said FINALLY some customer service. He thought I was joking and laughed. Well Yesterday morning My washer and dryer finally got here. Early around 930. The guy was pretty cool. Asked me what was going on with the others and said he had the replacements on his truck. I said just to confirm you have a brand new washer and dryer. He said, "Well, the dryer is brand new. The washer is the floor model from the store, I picked it up this morning."

I was so appalled that I could only smile. He too thought it was pretty funny and then asked, "Do you want it?" I told him, "No, just take it back," and I would call the store and sort it out. I called Chuck back at my store and he was appalled himself. "How could this happen, WHY would they do this, I show they have 10 at the warehouse brand new.".. BLAH BLAH BLAH. Finally this guy calls me who is obviously a retention rep or some sort of manager at the warehouse. He very politely and calmly assured me that it was their obligation to bring me a new washer and asked if they could bring it tomorrow morning. I told him I had no time tomorrow unless it was after 5.

This guy was pretty willing to work with me though. So He says, "What about today. I can bring it today after 5 if that works for you." I said, " SURE!" That was great. And thanked him for finally providing me with some customer service. We were assured they would be there between 5 and 8. Well of course the delivery team didn't arrive at my house until like 810pm. They unhooked the broken washer, took it out and then were outside at their truck for sometime. The guy wheels the washer in and says, "I'm very sorry, but this washer has been damaged and clearly looks like someone has painted over it to cover it up," and showed us where he was talking about. Hey, at least this guy was honest, right?

So here I am this morning without a washer STILL! I don't know what else to do, but that near, $10,000 credit line that I have with your store is just going to sit there. I was planning on purchasing a bedroom set and a living room set and a brand new TV over the course of this year but with service and staff like this, You'll be lucky if you're not restocking these appliances by the end of the week. OH BY THE WAY. I called and left a message with the Corporate office for **, VP of Service, I have yet to hear from her AND I sent out a personal email with no response.

I called corporate and all they told me was sorry but there are no returns or exchanges unless the bed is broken. I was not told upon buying the bed that there was no return or especially exchanges on mattress until 30 days or I wouldn't have bought a $1,700.00 bed especially if stitching coming off and its going to cause pain and problems on me for my leg that I haven't had in almost a year. I'm currently sleeping on sofa until I can get this issue resolved. But it would be nice to sleep in a new mattress that doesn't cause pain to sleep in especially since I'm paying for it.

I called the next day. The manager or my salesperson was not available and the person on the phone claimed they would return my call. The never returned my call. I called again and spoke to another manager who asked about the situation. I informed him and when phone call ended, the next step was that I would return to the store and redo the contract to replace the washer. Imagine my surprise when I received a phone call to schedule a delivery for Wednesday.

I decided to let them deliver the washer. I made arrangements at work to be there for the delivery. At 2:00pm, I called their delivery service and they informed me that the delivery had been rescheduled by the manager. I was mad, but I rescheduled the delivery for Saturday. The delivery driver called Saturday morning and asked that I be home between 3-6. At 8pm, I called Conn's delivery service and was informed that there was no record of my delivery.

This morning, I got an alert from my credit check that there were information posted on my credit. So I opened the credit and found $698.64 from Conn's. So I was shocked. I knew the Washer didn't cost that much so I decided to go over those documents. I was shocked to find out that the last page had a $135 financing fees. I did not even sign this last page. Imagine, from $397 to $698.64, almost twice the price. Please!!!

I will NEVER EVER enter Conn's store again. I could have gotten the same appliances from Best Buy for much cheaper price. The dryer that I bought from Best buy was only $ 298.00 with their Citi Bank credit. No strings attached. I could have gotten a Washer for the same price but I chose Conn's only to be ripped off. For sure, I will pass this horrible experience to my in-law. Given what I have been reading about customer care in Conn's, I can not try to contact them.

So 2 days later we decided to return them then they said 15% restocking fee! We tried talking to the corporation..they stated could not waive the restocking fees on returned merchandise. We only had washer and dryer less than 5 days!! Used once, due to dryer not drying! So we said..ok..stuck with a restocking fee for floor model, stupid but hey..we learned our lesson. We took items back, we were indeed charged the restocking fees! We closed out the credit card with them, and we will never ever go back even if my life depended on it! I guess the corporation would rather make $100 versus $1200...pretty stupid if you ask me! Also when I called store to try to speak to a manager..they were always too busy to get on the phone, so very poor service, bad merchandise, horrible customer service! Never ever again! I hate Conns!

CONN’S is out to benefit them-self not the customer. "CONN" = Con artists make money through deception. They lie, cheat and fool people into thinking they've happened onto a great deal or some easy money, when they're the ones who'll be making money. If that doesn't work, they'll take advantage of our weaknesses -- loneliness, insecurity, poor health or simple ignorance. The only thing more important to a con artist than perfecting a con is perfecting a total lack of conscience. "CONN"

We were told our furniture would be delivered the very next day Dec. 16th, which is also stated on my contract. I received a call on 27th while I was out of town to deliver my furniture on the 28th of December. Since I was out of town, there was no one to let them in to deliver. I even asked the girl, that since were not home, "Will my furniture still be delivered on the 30th." She stated "yes, we will keep the furniture for the scheduled delivery date." So we kept it the 30th, since there were issues with the 30th, we decided that on January 2, 2014 (taking an entire day off work, just to wait on the furniture), everything would be delivered. When the furniture did not show up or why I haven't received a call on January 2 (might I add this was probably the 7th call I made on the whereabouts of my furniture from December until February), I was told by the warehouse and by Conns that they had given my entire furniture set to someone else, and did not know when we would be receiving it.

They finally delivered my mattress, bed which was damaged, and nightstands. Then my mirror was delivered, and it was completely broken.. And the delivery guys left the box opened and broken mirror standing out of the box in my room where the pieces fell off onto the floor and cut us. The warehouse presumed my order was complete, and regardless of whether or not the delivery guy told them about the broken mirror and it had to be re-delivered. Conns decided to cancel my order because it was complete. Mirror was still sitting in my bedroom busted, until they FINALLY at the beginning of February delivered a whole new mirror.

I received damaged furniture, and as of today and was told I would be credited the amounts the for damaged furniture pieces, Conns still has yet to give me the credits for the damaged furniture. We are now in March, and this still not resolved.. We have purchased furniture from Conns forever now, and the past 2 times has been just a mess. The first time, since they couldn't give us a delivery date, they made us go pick up our brand new television that we had just purchased. This will be my last time purchasing furniture or anything from Conns.

I called sales on Fri 2/28 to find out what time I could make pick up. Was informed items had not been delivered. I asked sales to check on delivery date. She did not know? I told her to ask someone to find out. Fabian got on the phone and informed me all stock deliveries were on Tuesday 2/4??? I asked him why he told me Saturday when he knew for a fact that deliveries were made on Tuesday? He told me that he never said Saturday. So now he calls me a liar! I told him that I would be down to speak with the store manager and that if I could not get satisfaction that I would cancel my order.

When I finally got a hold of the store manager on 2/4. I was informed that my order was canceled! WHAT IS WRONG WITH YOU PEOPLE? Now I am told that my order will be here on 2/6 Thursday. What will you tell me Thursday? I can't wait for the next lie!

I explained what the sales rep in the store told me and I should not be responsible for a amount I did not agree too, nor would I have made a agreement to commit to those terms, she told me to "get over it and she was not responsible for any agreement given verbally and that they do not issue the same as cash in writing, but my contract applies all interest". This company is a fraud and they are smart with it because they did not give me the same as cash in my contract so I was tricked into signing for items at more than 5x the value. I am filing a complaint with the AG office because the practices are illegal and predatory. In addition I pulled a credit report and it shows a line of credit for that amount and besides me telling them and sending them hospital records they reported me 30 days late. For this company to say they are a part of family and have shady practices that take advantage of the consumer is illegal and WRONG.

Come on, pull yourselves together. Customers are hard to come by and you should be very grateful for each and every one of us. Now, with that said, what the heck would take you 8-10 weeks to cut and deliver this check? You have already received two monthly payments and wasn't the account set up immediately? What could you possibly be waiting on?

Please check into mine and get back with me as quick as possible. I actually need my refund check and I have been checking the mail every single day hoping that it will be there. I would appreciate a fast, quick and accurate response, just as you expect an on-time monthly payment from me. By the way, I have never been late, always early. Please do the same for me.

Now they are coming out with another story. The last person we spoke to said that we are behind one month. I explained that we mail the proof of unemployment to the insurance company every month on or after the 4th. The insurance company then takes over 15 days to process the payment. So in other words the claim is paid one month after the paperwork is sent. Is this our fault? Absolutely not! I told the CSR that she could go ahead and call the insurance company so they could explain this to her but she refused.

I called the insurance company myself just to make sure the payments were being made and they assured me that each month the payments are made once they complete the verification process which again is 15 days or more after receiving all paperwork. I am not sure why Conn's keeps calling demanding payment if they are receiving their payment each month. I would like an explanation please.

After about two months the fabric started separating on the NEWLY REPLACED CUSHION causing the material to tear when it was sat on. So I call the warranty department and they send out their technician to take pictures of the couch. My wife was trying to tell the technician why the couch was tearing. He did not even acknowledge she was talking. He was there to take a picture and leave. Talk about a highly trained individual. This time I was told that the damages were not covered under the warranty.

How is it possible that after two months a newly replaced cushion starts falling apart and is not covered under warranty? They replaced the cushion with one that clearly had some kind of faulty manufacturing. I would have rather had a sagging couch then one with tears in the cushion. Not to mention I spent 1000 on this couch. You think you are getting a deal when you walk into this place, but what you are getting is scammed. You would be much better off spending a little bit more money and taking your business elsewhere. Good Luck!

Once I spoke with Jason, I quickly explained my situation. He asked who told me that I should call him. I told him the customer service department and a store employee. He thanked me for being a customer but claimed that he had no authority to approve such a transaction. He claimed that someone higher up would have to approve it. However, at the end of our conversation when I asked who I may contact he told me there wasn't anyone and repeated the policy to me. This is a ridiculous policy for a customer who was willing to maintain a continuous spending relationship with the company. I was not informed of this information upon purchase. I never heard of purchasing brand new furniture as is. Shouldn't this information have been printed on my receipt at the time of purchase?

On December 24th, I received an email from them stating they had just received my rebate paperwork and that it began processing on the 24th (Flag # 1) and that it would be 10 weeks before I would receive my rebate. I'm still trying to figure out why it took 3 weeks for my papers to get to Texas from Tulsa but they gave me the excuse that it was Christmas Time so OK... we'll go with that one. So... the official date was the 24th of December whereas I show the official date to be the 2nd of December and, according to the store, I would have it back within a couple of weeks. They supposedly got it in 3 weeks. So... the clock starts ticking on the 24th of December.

I began reaching out to them a few weeks later in hopes that my rebate check would arrive sooner as most places they just give a time frame to help cover any unforeseen issues. Found out from Conn's rebate that they actually take 10 weeks to process. When I informed them that I was told 2 weeks, they began to send me email responses telling me that they didn't get it until the 24th (which I don't believe by the way) and that they take 10 weeks to process. They then tell me to look for it in a plain white envelope marked "processing" or something like that as numerous people have been known to throw them away mistaking them for junk mail. (Flag # 2) If people throw them away and they know about it, wouldn't you change the way it's mailed so that people would know what they're getting? Sounds to me like it's an excuse for all the people that don't get their rebate checks.

So... after contacting them every couple of weeks, nobody can tell me where my check is only that it is processing and can take ten weeks. I then received an email response as of late that tells me that I would receive an "Update" and/or "Response" in 10 weeks. So does this mean that in 10 weeks, I'll be told that I should get or NOT get my rebate check in another 8-10 weeks? Keep in mind, this was financed and that $79.95 was included into the financing that I was told I would get back and yet I'll be lucky IF I get it back after 3-4 payments. According to my calculations it has now been 11 weeks since I mailed this in (7 weeks according to Conn's) which means that based upon their information, it will be another 3 weeks before I get a response from them which means my rebate check will be here in March or April or later or perhaps not at all at the way Conn's seems to be ripping people off.

I know that once I get these appliances paid off, I'll never buy anything from them again. I'll tear up the credit card and move on down the road. This place and their policies are so antiquated and a joke. I'll honestly be surprised if they're still in business in a couple of years as they do not understand the meaning of customer service. In the meantime, I'll probably still be waiting for a rebate check and continue to be told it's in Processing.

Customer service representatives were of no help as they could only tell us the additional charges were from warranties/insurance policies. None of these warranties/insurance policies were discussed, offered or mentioned by any Conn's sales person or paperwork and they are "voluntary." No one could provide an answer as to why we are being charged 1000 for this stuff, on just a tv and dresser. That is outrageous. The customer service representative said she was sorry and would make a request to remove the warranties. This is not acceptable and I will not be paying this additional money. I would like to be contacted immediately regarding this. Thank you.

Even though I explain the problem and tell them that is why I had my dryer delivered so I wouldn't have this problems they basically tell me I am SOL. So now I have to take my time and money replacing a defective unit they sold me. Very poor customer service and techs. When I call customer service all the CS Reps are ghetto and get an attitude with me.

I never received my confirmation call the day before, so I called to verify they had the product and delivery was set for today. Everything was fine, I was assured. I called this morning, uh no, there's a problem. The sofa (that only comes in ONE color) doesn't match. I was told that I would receive another call back no later than 10:30 that would tell me what was going on. Did I get a call? No. I called back at 10:40 - oh, it's on the truck and will be delivered between 2-5. So I sat at home, cleared out the living room for the new furniture and waited. And waited some more.

Finally, I call the warehouse again and was told that it was heading to my house right that very second. We waited for another twenty minutes. I call my sales rep who says, in a very confused tone that there was NOTHING heading my way and that they were 'overnighting' a new set from Houston to be delivered tomorrow. I told him that's not what I've been told. He called and spoke with the driver and they weren't planning on delivering at all! Did I get a call about this? NO. I cancelled my order, but I am LIVID that I was lied to several times.

We contacted our store and were referred to the service department. They informed us that we couldn't continue to use the machine. So far, it's Thursday, and now we're being told that we won't even see a repairman until Monday. That's a full week of no laundry. The real problem is that the service staff hasn't been courteous. They haven't been responsive, but they could at least have been apologetic. We've spent $7000 at Conn's in the past 5 months, and expect better service. We again today contacted our local store manager, who wasn't polite or helpful. Basically Conn's attitude to us is, "too bad". Now we are apprehensive as to what to expect with regard to the damage to our home, and the damage to the machine.

I recently purchased a washer and dryer unit from the Conn's clearance center in Richardson TX (invoice **). Upon purchase I was given a delivery window of 2pm to 4pm and was also told that I would get a call 30 minutes before delivery. A small caveat to this story is that I just closed on my home a few days prior and this delivery was the first piece of furniture I was putting in my new home. So to paint the picture for you, I was sitting in a brand new house with no furniture during my 2 hour window.

At roughly 3:45.... I called Conn's to get an update on my delivery and was put on hold for 20 minutes only to be told that the driver will contact me 30 minutes prior to delivery. An hour passed by and I still had no idea when to expect a delivery. So I called again and got the same answer, with an update that the driver is running late on deliveries. The next 3 hours I was given the same answer with no explanation as to why my delivery was running so late and even worse, no ETA. To add insult to injury, the entire time I dealt with customer service, I felt like I was bothering them even though my washer delivery was now 4 hours late.

To be clear, I was waiting around for a Conn's delivery in an empty house from 2pm until roughly 8:45pm. It was around that time that the delivery truck pulled into my drive way. Normally this would be end the of the story. Nope.... there is more. When they delivered my washer, it was missing a drain hose. So to recap, my Conn's delivery was 5 hours late and when they showed up, my order wasn't complete. I spoke to **, who is a manager at the Richardson location, and he assured me that the drain hose would be delivered promptly the next day. This was not the case.

I scheduled this delivery for the following Saturday morning and I was given the time window of 9am to 12pm & they assured me that I would get a call 30 minutes before delivery. Of course this didn't happen. At 9am the delivery guy called me to tell me that he was in front of my house. I went outside to see, let him in and there was no one outside. This is because they went to the wrong address. I called ** again and asked him for an ETA on the drain hose because I was not going to wait another 5 hours. He assured me that they would be at my residence at 1:15 (an hour and fifteen minutes outside the initial window).

At 1:15 I called ** back and asked for an ETA because the delivery guys had not arrived. He replied back that they would be at my residence at 2:30.... Needless to they finally showed up at 3pm with the wrong hose. So to recap, after delivering my washer 5 hours late without one of its key components on day 1, the delivery guys showed up 3 hours late on day 2 with the wrong hose.

To say this experience is completely unacceptable is a gross understatement. This is by far the worst customer service I have ever received. Every Conn's employee that I interacted with throughout this ordeal was condescending in their tone and it really seemed like they didn't care for my business. Conn's will never get another dime of business from me & if I am being honest, I doubt anyone at that organization cares.

When I returned home, I filed a complaint with the BBB and they agreed to send me a check so that I could turn around in 10 days and pay them. I replied that if that were the case they should just keep the check. I did not accept their resolution and contracted the Credit Division President and asked that the $235.42 be refunded and the account be considered paid as I had upheld my end of the bargain. Fast forward to 9/13/2013 and I receive a letter from a law firm and I am now being sued.

I was told that by at least six different supervisors over a three week period. I have informed them of my intent to contact the attorney general because their collection practices are illegal, at least in Texas. I feel like by purchasing furniture through Conn's, I've given up my ability to purchase things on credit in the future. I have a credit monitoring program through my bank that alerts me at least once a week that Conn's has reported me for delinquency despite repeated reassurance that my account, provided I honored my end of the arrangement, which I did, would be both current and removed from collections. I'm tired of 8 am phone calls asking me for money I've already paid.

I finally got an technician to come out to look at the cushions and to look at the mechanism on the set. The technician was also concerned with the appearance of the upholstery so he took pictures and stated that he had never seen any fabric look like that before and the issue would be reported on his report. I receive a call from the service department today to set up an service call for the cushions but they have refused to address the issue with the defective upholstery.

I am requesting that the furniture be replaced. I have spent at least 10 hours being transferred to different rude people. All I am requesting is that Conn's exchange this furniture for something that I can be proud to have in my home. If they can not do this then I will pursue this matter in small claims court.

After two techs from LG and no correction of the problem I went back to Conn's. I was told that I had to contact Conn's service dept so Conn's can send out their service tech. I did, he came out, said it was normal and he would see if he could get it replaced. The following week I followed up with Conn's customer service dept. Their tech reported that we "Refused Service" and the matter was closed. How crazy is that? I told them that we still having the same problem and needed it corrected. They were willing to schedule a tech more than a week away. Not acceptable for our schedules. They told me the only way to have the item replaced for a new one was to call within 72 hours of delivery? We did call and was never offered a new machine JUST SERVICE CALLS.

I have had several automated calls asking for me to rate the experience and each time I give the worst possible score and request that a representative contact us. THEY NEVER DO! I traveled to the store to talk with my sales person. I was told he "just went on break and could not be located." The manager told me to call the customer service desk. How crazy is it when I am the customer spending money and doing everything I can to get what I paid for and the company repeatedly dodges us and their responsibility.

I call a month later on December 12, 2013 to again ask what is going on. They say they need to send another technician. Maybe 2 or 3 days later technician calls saying he is going to diagnose problem on dryer. Again diagnose, not repair. This will be 4th time my dryer is being diagnose (is worst than NASA I TELL YOU). So I call customer service to see what we can do! Service center at this time took liberty of finally ordering parts for my dryer (great). Since they have order parts, now is a whole new ticket so is a whole new process. How convenient....

Now customer service said that they can not do anything since parts have been ordered. These parts were ordered Dec 12 2014. I call to get an estimate as to when parts will get here. They never have a date so if they order parts for your item, it could take a day or it could take 6 months. There's is no delivery date, and as long as parts have been ordered your are stuck with this item that is is not working. Let's not forget you are still required to make your monthly payments ok.

So I called today and service center could not give me a date as to when technician will go to my house and install parts on my dryer. But as long as parts are here I have to wait. Again I called service center to see a day. Here is their answer, "Sir it could take 1 or 2 days before technician calls you." I asked the lady but just like it could take 1 to 2 days, it can also take up to 30 days am I correct? To this she was never able to answer me with a straight answer. A simple yes or no could have answer the question. Did I ever get an actual answer? No. Then I called customer service to ask them what can I do when technician comes over and does not fixes my dryer.. In short I can't do a thing. Customer service said that as long as technician keeps ordering parts for my dryer I need to continue making my payments on my dryer and have to keep same worthless dryer.

I can't get a loaner (let's keep in mind my dryer has not been working since I called them 3 months and actually a little bit longer than that). So if technician orders parts and continue ordering parts they can't do anything and technician can order parts for as long as he wants, and parts at least on my case take more than a month to get here. And it could take the technician a month for him to go to my house and install them. So do I like Conn's? On one word - no.

Today I was informed by the Mesquite store manager Bryan that I would receive no credit for the four months, after being told by multiple parties that I would, and I stuck with making payments because they will make notations on my credit report if I discontinue payments. I have an account with Conn's. I have a sofa and loveseat set that I demand returned at Conn's expense. You can check your records as to the reason. I am 70 years old and this stress is causing medical problems for me. I will be contacting the AARP and making a product review, and a strong recommendation, that no person over 65 ever purchase anything from Conn's.

Conn's acted in bad faith, by not immediately picking up merchandise that was damaged by their own employees on delivery. This was verified by Conn's repair department on the day of the delivery. For 5 months I paid for a sofa/love seat set that no one can sit on. I want this horrible, low quality garbage out of my home immediately. I demand my account be credited for the full amount. I gave your service rep Carolyn ** six dates that I will be home for the merchandise to be picked up. In case she lies, like she always does, you can verify this through the Better Business Bureau. The dates are: Jan 17, Jan 18, Jan 24, Jan 25, Jan 31, Feb 1. On those dates I will be home all day.

If the merchandise is not picked up by February 1, I will file suit on Conn's and begin to charge Conn's $150.00 per month for storage of their sofa and love seat, and any other expenses that I incur as a result of moving and storage, which should have been picked up 5 months ago. YOU MAY CONTACT ME AT ** (the number listed on my account), you have any questions. A copy of this email has been sent to the BBB, Conn's corporate and may be used in a court of law as evidence that I once again attempted resolution of this matter.

NOW, I get a call this morning on my delivery date from the driver to tell me they're out of stock on the TV stand and the home theater. Why the hell did I have to return to the store to wait until items were in stock to order them, when original items I ordered were going to be back ordered anyway? I'm also already paying for the items! Two stars because the financing was nice. Salesman was okay but huge problems with ordering, no idea how a company like this can have such problems with delivering items. I'll update when items arrive later today.

As of 11:00 today I had not received a call. I called Conn's and over the course of the day made five calls and was transferred 19 times. I was told that the 855 number was in Beaumont and did not service my area. Since that is the number on the website that was very frustrating. They could not give me a number that was in my area for me to contact. I then called the corporate office and was told that there were no technicians in my area and they could not give me any estimated date that I could get it repaired. The request is "pending". I ask SEVERAL times to speak to a supervisor and was told that was not possible.

We have now lost over $1000.00 in groceries and several hundred dollars in insulin as a result. I now have gone without a refrigerator for two days and have absolutely no idea when/if it will be repaired. I am beyond frustrated! This is the worst customer service I have ever experienced with any company I have done business with.

The day before the delivery, someone from the warehouse calls asking would we accept a partial order??!!! They didn't have the Chest or the nightstand and had no idea if those items were even in stock. We refused. However, we decided to give CONN'S one more chance to get our order right. We called the next morning and talked to another manager who seemed more annoyed than sympathetic, but again, assured us that he personally checked each piece and that each item ordered would be on the delivery truck this time without question... Oh it gets better, someone from warehouse called late the night before yet again attempting to deliver a partial bedroom set. THIS time, they had the chest and nightstand but they didn't have the BED RAILS or the FOOT BOARD!!!! Huh?? Are you freaking kidding me??!!!!! Seriously, we're done with this foolishness. Nope, tired of the many useless transfers, being put on hold, just to be given the run around again.

So, we decided to go to the store and sever all ties with this horrible store, once and for all. But get this, when we arrived, our nice salesperson met us, asking was everything okay, we went over our whole awful time consuming experience with him. He then proceeded to talk to one of the managers about our order, etc. The manager came over, by the way, acting more irritated than concerned about our horrible experience with their store. He never tried to make it right or offer something else in return! No, nothing. He took our paper work and after canceling our transaction handed it back without a word. It ticked me off that he was so cavalier, cold and unconcerned; so needless to say, my husband and I gave him an ear full and gladly left NEVER TO RETURN!! Good bye, CONN'S, and good riddance. People, if you shop there, be ready for more than what you bargained for...

Called and had electrical checked out & no problems, amps, voltage & breakers just fine. Called Conn's who set up a service call for 11/7/13. Serviceman came and checked plug, took nothing apart & indicated that since I had two of the same dryer that it was a "defective batch" of dryers. How could one person be delivered two dryers in one day both supposedly new and neither one work? He would submit the paperwork so I could get a replacement. Should only take a couple of days...

By 11/16/13 nothing. Went to the store several times - they would "check" on it, I would just need to be patient so on 11/16 I told them I needed a dryer. Period. This should have been a simple fix - replace dryer on contract with another dryer. No, that is not how it "works", they have to wait to see what the service department decides to do - repair or replace. Repair on a "new" product? I did not buy a "refurbished" product, why would I want it repaired when it did not work within minutes of delivery? That is part of their guarantee right? If the product "fails" within 24 hours? Not so - "I did not give them time to repair it".

11/16/13 I purchased a second dryer on a new, separate contract which was delivered the next day understanding that there was a "service order" open on the first dryer. New dryer works fine, however, now they have decided that they won't cancel the first contract as stated above "I" didn't follow their rules so 12/11 the collections calls start on dryer 1. Some days there are 6-8 calls or more, other days 2-3 which I have explained to no less than 34 different people that I will not pay for a new defective product. They can cancel the first contract and come pick up the dryer which as of today 12/29/13 is still sitting in my kitchen. The last call with them was with their complaint department which was by far the most interesting as I was told I had no complaint and that I would pay for the first dryer as it was mine. Not going to happen - I will be writing Greg Abbott tomorrow.

Original Review: Dec. 27, 2013

Please save yourself the frustration of dealing with this store. We purchased a couch and loveseat 4 weeks ago. The loveseat came broken. We contacted the store manager, who said he would take care of it and call and call us within 72 hours. Big surprise, we never heard from him. We also left messages that were never returned. We went in and talked to the manager, who assured us he would try to help us, which as far as we can tell he never did. In the meantime, I called the 800 number and scheduled an appointment for a repair. I was told the technician was only in my city once a month (not true) and the appointment was scheduled over two weeks later. He said he would order the parts that day and we would receive them quickly. Now, a week and a half later, there are no parts and not even an estimated date of shipping. So, now all we have is a brand new loveseat that sits in parts in my living room.

Secondly, about a month and a half ago, I bought a set of Beats in ear earbuds for my nine year old child. These sat at the house, unopened and unused until 12-23-2013. My child opened them and then we found out that the left side was not working. ON Christmas eve day, we took them back to the Conn's store in Waco, Texas and was told the same thing because it had been over 24 hours, they could not do anything about this and I would have to send them back to Beat's. Again I did not buy them from Beats, I bought them from Conn's. I'M STUCK, oh no I mean my CHILD IS WITHOUT HIS CHRISTMAS GIFT. I posted my dissatisfaction and anger on Conn's FB page and on my personal page.

I assure your company of this, if I did not get some type of satisfaction, me or my friends about 600 of them on FB and their friends will not ever buy another thing at your stores.

I have been into the store 2 times after the purchase to try to get help in resolving the issue. NO ONE has been able to make a determination as to how the problem will be resolved. I continue to be told that the person I'm speaking with doesn't have the "power" to make the decision to replace the piece, but nobody seems to know who can. Meanwhile, I have the finance company incessantly calling my husband, stating that if we do not make the payment, it will negatively affect our credit, and that our No Interest Finance Terms will be voided. I simply want a sectional with 3 pieces that match. I can't seem to get that with the effort I have made. Conn's delivered furniture to us that does not match the quality of what they displayed, and sold us on. The piece we received has shoddy workmanship, and is an eyesore, and to date, Conn's has done nothing to remedy the problem.

I run home and get the wife. When we walk into the store, I tell the sales guy that we were working with another guy from the appliances. He said that he was the guy cause were now buying a mattress. Mattress purchase - We looked / laid on a few, the sales person stuck around a little too much for my taste.. I HATE THAT, after we decided on our mattress, my wife saw a Table set she liked, so we picked that out as well. So far so OK, the paperwork to buy something is like buying a Car.. Seriously!

Also the Sales manager had an attitude cause we had a new sale person, and actually the 2 got into an argument.. right in front of us.. He asked when we wanted it delivered and we gave him the date.. No Issues. After getting home my Wife realized that she wanted everything a week sooner as our son was coming home from college sooner than planned. I called Conn's to reschedule for the upcoming Friday and was told No problem they will call the day before.

Later that week, on Thursday, I received a call on my work phone it was the sales guy. He was informing me they only delivered in our area on Tuesday and Thursday, since it was Thursday I told him bring them out.. Conn's would not do that they wanted to deliver the following Thursday, which would not work as we gave our bed away.. I spoke to Conn's Corporate and Local Store Manager.. NO RESOLUTION.. I decided to pick up mattresses and table.

I had to drive all the way back to the store 50 Miles to get NEW paperwork, the Store Manger said he would have everything ready... HE did NOT. I had to tell my story to 4 people before the right guy came out. Then I had to RE-SIGN all that paperwork again...UHHGGGG. No discount for all my gas etc... All I asked for was 2 extra chairs or 5% off...

Pick up was great. That why I gave 1 Star. Even though we turned down the Con's extended warranty on the mattress somehow they manipulated the price to add it in.. WELL the side of our new Mattress blew out, called Conn's they have to have a technician come out and the earliest is 3 weeks out... WHAT a JOKE what if this was the Fridge we did not buy...

So it's been 15 days and nobody seems to know anything about the fax I sent (twice). I was given two different fax numbers and was told it was not received at either one. Now it does state I have 30 days to request the extended warranty be removed before paying a penalty. So these people are giving me the runaround probably to max out my time limit. I think it was pretty crappy to add it without asking making me feel like it was part of the financing when in fact it was an option which I did not want. If this is the kind of business Conn's runs at least they picked the right name.

They are even charging more than Gamestop and Best Buy and they are usually extremely expensive. I pray I can return this back to my credit since I haven't picked up the item yet. If we are unable to find an Xbox One before Christmas, no big deal. I will get the 360 because they still have awesome looking games. Now we are stuck with a PS4 that I doubt my kids are going to use as much as they would the Xbox.

My freezer broke approx. Sept 23. The technician said he had never seen the freezer broken with the refrigerator section working. He said he thought the refrigerator could not be repaired. The technician's supervisor told him to order a part. The part was installed about Oct. 14. The next morning the freezer and refrigerator was hot. He came back and ordered more parts. He returned and installed the parts on about Nov 4. It worked for about five days then went hot again. He came out a third time and said he doesn't know what is wrong with it. It seems to me as I read the contract that they should give me a refund. One man at the service distribution center said I might get store credit for all I have paid. I do not want store credit because I do not want to do business with a company that threatens to have customers arrested because they complain when they have been mistreated. I am going to the Justice of the Peace tomorrow to file a claim against Conn's for a full refund of my $2866.

Either this stove is defective or the service techs have no idea what they are doing. We have called the gas company and a plumber who both confirm that this stove leaks gas. Conn’s was called again today and say they will send someone out next week to see about fixing the stove. They still refuse to replace it or refund it. There is an infant in this house less than two weeks old. We have to keep the gas at the stove off, and it has been off for almost four months now. So basically she is paying for a stove that doesn't work, paying on new parts and paying on service calls. Conn’s doesn't seem the least bit concerned about a gas leak with a mother and infant inhaling the fumes.

During the technician visit, he also stated to my fiancé that this is a problem with the Samsung front loader washers. If this information had been disclosed to me at the time of purchase that all these problems existed with Samsung, I would have never purchased this brand of washer and dryer, and this information was never disclosed. I called on the following day and was told to call back on Monday because they do not show any notes in the computer about any part being ordered for my washer. On October 28, 2013, I called the service department back at Conn's to get an update on the part and I was told that the part would be in November 4, 2013. I called on November 4, 2013 to see if the part was in just to be told that the part had not come and was told call back on tomorrow. I called back on November 5, 2013 to check the status of my part and was told that the part will not be in until November 7, 2013.

I called on November 7, 2013 late in the evening to check the status of my part to be told that it was not in. In my conversation with the customer service rep, it was told me that this is estimate date. I relied to her that it was told me on November 4, 2013 that it was confirmed to be in on November 7, 2013. I have called Customer Service, the Resolution Department, Samsung to try get assistance with this matter but been given the runaround by so many people. I was given a ticket number by the Service Department, Ticket #** and said that I should receive a call within 24 to 72 hours from a manager from the Parts Department regarding my washer. On November 8, 2013, I called Conn's around 9:00 a.m. to inquire about the part once more and was told by customer in the Service Department to ask about my part and was told that my part was in and that we could come out on Tuesday, November 12, 2013, and that I would be receiving a call from the technician between the hours of 8:00 a.m. to 10 a.m. to let me know what time he would be coming out to my house to do the service work.

On November 12, 2013 10:00 a.m., had gone so I called the service department only to be told that three other parts for my washer had to be ordered. This information was never disclosed to me or my fiancé. Also to be told that the technician that was doing the repairs was running late because he had a doctor's appointment and that I would get a call from the technician very soon. After not receiving a call from the technician, I called back to the Service Department to be told that the technician that was supposed to do the repairs will not be able to do the repairs that day and I asked if someone else can do the repairs. They informed me no, he was the only one that could. My fiancé took off time from his job to sit at home to wait for the technician to come and find out later that morning that he would not be able to do the repairs. After I talked to fiancé, he had me to do a three-way with the Conn's Service Department to get the status of the part once more to be given the run around once again.

The customer rep that we talked to this time told my fiancé that they were waiting on 3 additional parts to come in and that she was going to put in a trouble ticket and I informed her that a trouble ticket was put in last week and someone was suppose to call me within 24-72 hours, and her response to me was that she does not show a trouble ticket at and she created a new trouble ticket for me, Ticket# **. This call was recorded by my fiancé. After I hung the phone with my fiancé and customer service, I called the Resolution Department in hopes to get some type of answer. I went to explain my situation to the representative to let her know that I had two ticket numbers - the first one was put in on Thursday, November 7, 2013 and the second on was put in today Monday, November 12, 2013. After giving the customer rep the first ticket number, she explained to me she does not know why they informed me that they had no record of this ticket number and she put me on hold for about 10 minutes to do some research.

When the rep came back to the phone, she explained to me that no part has ever been received. She does not know why the service department even scheduled appointment for me for Tuesday in the first place. She also inform me that my original ticket was never given a high priority and I was told on Thursday that my ticket would be given a high priority. She told me that I should hear from someone around 5:00p.m. today and if I do hear from anyone than to call Resolution Department back. Everyone that I have talked to all they keep telling me is "I understand what you are going through". And I explained to them I honestly don't think that you do because I have been giving the run around from each person I have talked to at CONN'S. To be told that your part will be in on November 4, then November 7, then to say on November 8th that your part is in, set up a date for November 12. To be told on November 12th that three additional parts is needed for your washer now when originally it was only one part.

And on top of that, the technician that suppose to call you between 8:00 a.m. to 10:00 a.m. is running late will give you a call to let you know when you time is. Then to go from that to say that the technician will not be able to do the work now because something came up but you do not have no one else that can do the work. Then to be told the part has not even been received yet there was never three additional parts for your washer. I informed the customer rep I do not think you know what I am going to through at this point to be paying for a product that you cannot even use. Now if I was in collections, you would be hounding me until I make a payment. I want this matter to be resolved as soon as possible. On November 15, 2013 @ 8:41 a.m., I called the Customer Helpline. I spoke to Geraldine to get update on the status to why I have not received a call from a Service Manager as promised by the end of the day on November 14, 2013. She informed me she did not know why.

I also let her know that I had a ticket that was already open, #**. After she looked to the ticket, she saw notes that a technician came out on November 12, 2013 and three additional parts was needed to be ordered. I explained to Geraldine that the technician never came out on November 12, 2013. It was told to me on November 12, 2013 that the technician had a doctor's appointment and he was running late and will be calling shortly to let me know what time he will be coming. I never received the call so I called back a few hours later to only be told that the technician was not coming out because he had a family issue. So I asked why are there notes in the computer stating that he came to our house on that day and I also let her know that my fiancé took off that day just for that reason. It was never disclosed to us that three additional parts had to be ordered for our washer. I was informed by Geraldine today that the other three parts was ordered on November 12, 2013 and she informed to me that they will add this information to my ticket that's already in existence. She did apologize for what I have been going through I thanked her and hung up the phone.

On November 15, 2013, I called the service department I spoke to Samuel at Conn’s and I explained to what was just disclosed to me by the customer helpline and that I was truly upset with how the service department has handled this situation with my washer. After he looked through the notes, he began to tell me that on November 12, 2013 that the technician came out to my house on November 12, 2013. I explained to Samuel that no one came to my house on that day and I asked him, "Why are there notes in your system that are false or misleading and why was additional parts ordered and this was not brought to my attention at all?" He told me, “Let me put you on hold and call the Dispatch to find out why additional parts was ordered” and find out why the technician claimed he came to my house when he never did. Samuel came back from with this information he informed me this. He said that the technician was scheduled to come out to my house on November 12, 2013, that all the parts was not there and they had to order the additional parts.

The question that I have for him was why was I lied to and given the run around on that day. Samuel admitted to me that they did drop the ball on this matter and all he can say is sorry. Then he goes to say I need to be patient and I explained to him I think I have already been patient enough and no person should have to go through all this to get a washer repaired. Then he goes on to tell me that “if we can fix your washer we will” and I explained to him really and the parts are scheduled to be in on November 19, 2013. I explained to him that according to your policy that you have you thirty days from the date I put my service call in to fix my washer or you will have to replace it. Then comes out of his month that is not a guarantee, that is up to Corporate Office or Customer Help Desk. Also let him know that my thirty days is up on 21 November 2013. Then he went on tell me that we have another thirty days from the date the other part was ordered. At this point, I was just floored with disbelief of how those words even came out of that gentleman’s mouth. I think at this point I have been through enough and all want right now is to have both my washer and dryer replaced as a set since I brought them as a set with a different brand.

I enquire as to the reason for this balance and am told that even though I was making large payments that I was missing my monthly payment. I objected. I had specifically been told that I could make large payments and the difference would go towards the coming months. I explained who and when told me this. They basically told me I'm up the creek. I open a complaint ticket with the credit department trying to get my cash option reinstated. While waiting to account become late because I refused payment until I could get help with this issue. I went to the Conn's I had purchased the items from and again Eugene told me that large payments would go toward coming months payments. Once he realized I was there to complain, him and the manager changed their story telling me that I always had to make the payment every month even though the amount I was paying was large.

Now I call Conn's everyday trying to get a ruling. On Nov 2, I call and am told that they can't even look at my case because my account is late. I try in vain to explain that it's only behind because of the dispute. It's on this call I am told that my account had been late in April. I have no record of this. I trying daily to escalate my call to someone who can actually review this case and help me. Every time, I am stopped at the call center and am told that there is no one to escalate my call to. I am not trying to not pay, I am simply looking for a fair shake. I have searched internet for corporate number and alternative number but every number goes to the call center where I'm read the same script again and again. Basically, they are gaming me to add 3000 plus in interest in their pocket. STAY AWAY FROM CONN'S. THE NAME SAYS IT ALL.

My adventure is now 2 reps have promised me my refund check in the credit amount of $250 which still has never shown up. We called today to verify if the check has been mailed and have been told our refund amount is now $10 credit in the store????? What is going on. So I buy the insurance for what? Nothing. Then you trick me by giving me a $10 credit to a store that escorted me out? You need to fix this...

Now the tech said his supervisor does not believe him. Supervisor comes and sees the TV and within 3 minutes he said, "This is bad, we need to submit for a replacement"... It has been 4 weeks and many phone calls and they keep ignoring me... I want to hire a lawyer and sue them for not delivering on the repairs or exchanges. We should all do a massive complaint and sue the entire company over all this issues, pain and suffering, etc. I'm paying for a broken TV...

Saturday afternoon I opened the sound bar and after throwing away the box it was housed in noticed that it was not bluetooth compatible. Was told by sales person that warehouse should call me no later than 9am with a time frame of delivery. 9:38am I called. They stated that they have had a late start and that once the truck was loaded they would call back with time frame of delivery. 11:57am I called again, was told same thing - truck still being loaded and "will call you with a time frame". I decided to go to the store to have the property insurance removed from my contract and in doing so caused my interest rate to go up by .53%.

1:18pm called warehouse. They stated that truck was back to pick up more furniture and will be out on delivery. I notice on my invoice that the city and zip code of my delivery address was incorrect (due to salesperson). They advised me now because of that my furniture will not be delivered. 1:25pm I called store spoke to Store Manager ** which stated he would contact warehouse manager to see that it got delivered today (Sunday). 1:37pm driver called said it will get delivered today (Sunday) but that he had something else to do and then he would deliver my items. I stated to him that I was not home and was down the street and to please call me with time frame so I can take off home. He told me to take my time but that he would call.

2:05pm ** called back to state that warehouse manager is working on it to ensure that it would get delivered. 5:20pm called warehouse again, was put on hold and got disconnected!! 5:34pm called warehouse, gave info, put on hold, got disconnected again!!! 5:47pm called again and they confirmed that it will not be delivered, that we needed to call salesperson to have the ticket rewritten because of the address. 5:49pm called Store Manager ** to tell him what the warehouse said. He said he had the mails stating that the furniture would be delivered today. Attempted to call the 409 customer service number and somehow got production manager out of San Antonio which I explained the whole story to.

6:09pm located driver number on my cell phone and called to see what is going on and that the warehouse told me that we were not gonna get deliver. He stated that he was and to give him an hr. Conn's arrive around 7:30pm. Driver were amazing, worked right on the items. Dresser is missing... received wrong color sofas and on top of that one was torn. The chair was bubble or deformed on one side. This morning I received a call that they do not have the red sofas.

I call the customer service number again (409) spoke with Stephanie who was very polite. Offered 50.00 gift card and advise me to call the store and talk to the salesperson to figure out where my sofas are as she stated that they have been cancelled. WTF!!! She transferred me to ** (her boss) who stated that my file will not be reviewed by the DM... as for the sound bar I can return it but I have to pay a restocking fee of 60.00. UGH!!!!!!!!! Conn's you better make this right.

I contacted the store and was told that my roommate could come pick out other furniture but that it wouldn't be delivered until they had another opening. I was told someone would call me back regarding the furniture. No one ever called. My roommate and I called two different salesmen that said someone would call us and that they were checking on it. We never received any calls. We also both filed a complaint with customer service. I finally decided to go ahead and let my son sleep on the one mattress that they delivered and realized that it was NOT the mattress that I requested. I called the store this morning and was told that there is a no return policy on the mattress but they would see what they could do and call me back. I was also asked if "money was an issue" when I made my purchase because the mattresses they sold me were cheaper.

No one seems to care that we now have a house of 6 with no furniture and one mattress that is the wrong one. My 9-year old son told me this morning that his mattress was harder than his old one. The only thing they offered to do was give us free delivery on a new set of furniture and mattress. This is free delivery for a delivery charge I shouldn't have to pay for anyway. No one asked them to bring an incomplete load. Still waiting on a call back two days later. My roommate finally decided to go and get his money back due to the lack of service but now we are in a bad position caused by Conn's Furniture.

The problem "bad gas" goes bad within 3 hours, I don’t think so. Also I was told by Conn’s that I need to pay if I want them to fix it, even though they returned it to me not working...some service. Stay away from Conn’s. This place will treat you worse than a thief on the street. At least the thief will be scared of the police. With Conn’s the police cannot help you. No one can, not even akin I called her to. The last time I talked to a Conn’s rep, they told me to run the gas out till the mower is empty every time I use it if I want it to work properly.

At first, it seemed that the burners were cooking a little too hot and the oven too low. Our previous range was a Whirlpool, so we chalked it up as operator error and figured we just needed time to adjust to the new brand/model/make of range. As days went by, the cooking/baking anomalies grew more severe. By the end of the third week, pots of food would be boiling violently and/or burning on the lowest setting, with or without lids within a matter of minutes on each of the four burners. Baked goods would take twice the designated bake time just to get semi-done.

October 24, 2013, Thursday, we gave up on the operator error theory after burning hot dogs and chili (a first in 40 years). That evening, I went to the Conn's store in Pearland, TX, where I had purchased the range. I talked to the assistant manager about exchanging the range. He told me to call Conn's customer service, which I did the following morning. October 25, 2013, Friday, I called Conn's customer service and explained the problems with the range. The representative told me that they were going to open a ticket to get the issue resolved. However, she said that nothing could be done until Monday because the offices are closed on the weekend.

October 27, 2013, Sunday, a Conn's representative called (on a Sunday?). She said that a return would have only been permitted within 24 hours of purchase. An exchange is not possible unless I pay a 15% restocking fee. Restocking fee? On a range that isn't working properly? What company charges a customer a restocking fee to exchange a defective product within the company's thirty-day guarantee period? The Federal Trade Commission frowns on such behavior (Still pondering why this new range came with a power cord and no packaging. Had someone else already paid a 15% restocking fee on this same defective range?

And, was I now the proud new owner being asked to pay a 15% restocking fee on it? How do you restock a defective range? Who will be next? Sure does cause one to do a little head scratching.) The Conn's representative told me to call on Monday and schedule a repair appointment because they are closed on the weekend. I explained that my thirty-day warranty would be up in one week, and I was worried that scheduling the repair service might fall outside of my warranty period. She seemed unconcerned and offered nothing else.

October 28, 2013, Monday morning, I called the service department and scheduled a repair appointment for Tuesday. October 28, 2013, Monday afternoon, I got a call at work from my FRANTIC better half. The electric range blew up in her face. She had just finished burning peas and corn on the stovetop and was bent over removing a half-baked tuna casserole from the oven when a flash of light (the intensity she compared to lightning) from the range just blew up in her face! It was so bright in her eyes that she couldn't see from where it originated, and she was still unable to see clearly. Her adult daughter was also in the house at the time as the power surge caused by the range lit up the house lights brightly, then flickered as the power went off and back on again. The range appeared dead.

Still in a panic, she called Conn's customer service and explained what had just happened. She explained her fear of electrocution - of the range at this point - and asked if it would catch on fire. The service representative's advice, bluntly and repetitively, "You need to unplug it. If you are in fear of your life, call 911." The representative NEVER asked if she was okay, if her sight had returned, NOR did she offer an apology for the incident. Talk about ADDING INSULT TO INJURY! Out of fear of being fined for making a nuisance call to 911 for an officer to come to our home to unplug a range, she just hung up the phone and stayed away from the range, watching it, until I could get home. I removed the range and placed it in the garage.

October 29, 2013, Tuesday afternoon, the repairman arrived on time and was courteous. He was told that, under the circumstances, he would not be allowed to plug in the range inside of our home. He unscrewed panels from the back and under the stovetop. Under the stovetop, a wire was burnt and dangling from a bundle of wires. The wire was located near the back left burner which had not been on at the time of the incident. Only the oven was on at the time of the incident. He could not explain why all of the burners and oven had been not working properly since the time we received it. When asked if the over/under heating problem had caused the burnt wire, or if the faulty wire had been the cause of the problem with all four burners and the oven, he could not answer it. He was told to take the range somewhere to plug it in to properly check it if necessary. Upon leaving, he said that he was going to file his paperwork and that it would be available in the morning, Wednesday. No future repair work was discussed. The range has not left the garage. We do not trust the range - will NEVER trust the range - and DO NOT WANT IT IN OUR HOME.

October 30, 2013, Wednesday, I called Conn's to follow up. I was told that it could take up to 72 hours for them to receive and review the repairman's notes. I explained that my thirty-day warranty from Conn's will be up on Sunday, November 3rd, to no avail again. In the evening, I called again and spoke to a customer service supervisor. I was told that the repairman had ordered an element and that it won't be in until November 6, three days outside of my thirty-day warranty period. I was not offered an extension of the warranty, nothing. I was told that a repair service supervisor will call me back tomorrow. I don't put much faith in that.

I am forced, by Conn's, to seek advice elsewhere. In three days, I am scheduled to make my first payment on a range that has caused INJURY and PAIN to my family while UNDER WARRANTY and that WE DO NOT WANT IN OUR HOME. I do not feel that I am obligated to make such a payment under the circumstances. I need to know. I intend to call Emily Akin, Consumer Advocate Reporter, of Fox 26 Houston in the morning. Additionally, if anyone reading this knows of a good consumer protection attorney in the Houston or Beaumont, TX area who can answer my question, please contact me as soon as possible. Thank you.

I do not know where to start with my issues with Conn's. I have been a customer of Conn's for a few years and have never had any issues. So when I got married and we needed new furniture, naturally I suggested we go to Conn's. My husband applied for an account and was approved, and we went and purchased two bedroom suites. We had no issues and paid as we were supposed to with no late payments. We found ourselves in need of a new lawn mower about six or seven months later. We again went to Conn's. My husband was approved for 10,000.00 worth of credit, so we got the things we needed. This was in June or early July of this year. We purchased a zero turn mower, a love seat, chair, and recliner. The day we did this, we asked the store if we could separate the accounts. We wanted to put the furniture on a separate account than the zero turn due to the fact that we had been approved for 6 months same as cash.

We knew could not pay the zero turn off in six months, but the furniture maybe. We were told in the store that we cannot do that. We were upset but got over it. We also asked to take the furniture home that day and were told no, as it had to come from the warehouse. We live about 100 miles from the store, and they only deliver on Wednesdays, so we had to wait a week for our merchandise. My husband was a little upset, but soon got over that as well. The day before they delivered the stuff, I received a call. The love seat we chose was discontinued, and we would have to take the floor model. I asked for a discount and was told no. I also asked why were not able to take it home that day and was told we should have been allowed to. I was mad and upset. They said that they had to go to the store and pick up the love seat, so the delivery would be late that evening.

When they got to the store, the salesman called me and told me that they had picked up the love seat and were on their way. When I asked about the throw pillows on both the love seat and the chair, he said that he did not know if I would get them. I was really angry then. When we bought our bedroom set, the dresser hardware was not all there, and as of today, we have never received all of the hardware, even after repeated calls to get it sent to us. The delivery of our new furniture and mower came that evening, and we were missing a pillow for the chair. And when we called the store to tell them, they said it only comes with two pillows. I argued with them for several minutes and finally made them realize I was correct. They wanted us to drive 100 miles one way to get a pillow. I told them I don’t think so, and they finally agreed to have the pillow delivered.

The next day, when we woke up, we began to look at the zero turn mowers. We discovered that it was not the correct one that we needed. We told the salesman in the store what amount of land we were cutting and he said that this was the one we needed. He was incorrect. We needed the one with the welded deck. The mower that we bought was still in the same place that the delivery guys had left it. It had no fluids in it and was still wrapped up. We had not even sat on it. I called the store and was told that they would not exchange it, even though we were gonna have to spend another 1000.00 plus dollars to get the one we needed. They would not hear of it. I told them we can't use this mower, and the store manager basically said, "Oh well." I asked for the GM's phone number and was given it. I called William the General Manager of the area, and told him the issues. He said it would be no problem.

I also asked for the contracts to be split, like we originally wanted, and he said that is no problem and should have been done in the store. He said that they would be delivering the new mower and picking up the old one the next delivery day. I said ok. He said to call Tree at the store and get with her so that we could come in and sign the new contracts, and I did. When I called the store, they informed me that we had to bring over 800.00 restocking fee plus the difference before we could exchange the mower. I said that is not what I was told. The salesman and manager said they did not care what I was told, that was what I had to do. I again called William and told him to handle this. He did, and we went back to the store the next day to re-sign all the contracts. I was unable to go, so my husband went on his own. The accounts are in his name so it did not matter. When he went to the store, he decided to purchase a mini fridge and a blue ray DVD player. He had available credit to do so with.

When he went to sign the contracts for the zero turn furniture and new merchandise, he was told he was over the credit limit. This was not true, so he again called William. William raised his credit limit to 20,000.00 dollars, because he said that until the zero turn was picked up, it looked as if we had two mowers. He understood that. When we first bought the zero turn and furniture, we brought our homeowners insurance in so that we did not have to pay property insurance. When he signed the new contract, they reflected that insurance being charged to us. My husband also asked for the missing pillow, and the salesman all but told him no. My husband said I cannot use my chair without the pillow, and finally after being treated like trash, he was given the pillow. A couple of days later, I went to file the new contract, and saw that it was wrong. They had two zero turns on the contract, they showed property insurance on them, and they were wrong.

I called the corporate office and was told that my payment on the original contract would not be lowered, this contract now only had the furniture on it, and that I would have to pay the original amount that had all items on it. They would take the lawn mower off of that contract, but not lower the payments. In other words, I was paying 310.00 month on an account that had a balance of barely 2000.00. I told them that were wrong. They said to call the store, which I did. I spoke to the salesman who was no help, and the store manager would not take the call or return my calls. I called the GM William again and explained this all to him. He said they should have caught this at the store. He informed me that we had to come back in the store again, another 100 miles, and redo all the contracts, so we did. We went back and re-signed all the contracts, but we did not notice that they had inadvertently but the property insurance on them until we got home.

I called the store again and was told I had to wait for the manager; she would return my call. Well the next day, we got our new zero turn. They delivered it, and we began to put it together. We discovered that the handle was bent and the mower was unusable. We could not mow our grass, till we got a new handle. I called the store and they said it was the repair department's issue. I called them and they said it was the store's issue. I had to go out of town for work, no manager has called me back, but we had to go through Lufkin where the store was located and we decided to stop in and find out what was going on with our handle, since the corporate office told us that the store had to handle this. When we got there, no one wanted to help us. They left us standing there, with no answers. They would not give us a handle and again said it was the corporate office's problem. I called the GM William from the store, he said the same thing. I called the cooperate office from the store, and they said that this lawn mower was a floor model, and taken to us from the store, so they needed to replace the handle. We were really upset then.

We had been given a floor model zero turn with a bent handle and never told. We went back in the store, and well it got heated. The manager kept denying this, while the salesman worried about his commission. I called the GM again told him what I was told, and he called the store and told them to give us a handle. The store manager comes up to us and says, "If you will go back home and get the bent handle, we will give you a new one." REALLY!! They wanted us to drive another 300 mile trip to get a handle that they said could only be delivered to us. I called the GM again and I guess he called the store because they brought us a handle. My husband was trying to tell his complaints to the store manager, but she kept ignoring him, and would not even speak to him. I thought finally this ordeal is over. Well, I was wrong.

Remember the incorrect contracts, well now we start to get calls on payments that are wrong. No one at Conn's would correct these contracts and believe me I called every day. I called the GM again and explained the situation. He said we had to sign new contracts. Here we go again. I said I am not driving to that store again. The store manager is incompetent. He said they would be faxed, and they were. We signed them on 7/30/2013. He signed them and we sent them back to the store. I thought everything is finally over. Wrong. We started getting calls 10-15 a day at work and home. They start at 8 am and end at 9 pm. The calls are for the original contracts. The ones that was wrong. They have never been updated. I tell 100s of Conn's workers this story over and over, to hear "I will make notes and update this" and they won't keep calling. Well, they call and call and call, 10-25 times a day. I have been on the phone with them and the call waiting has beeped and they are calling for payment on the other line.

Finally in August sometime, they update two of the three contracts. The last contract that was signed is still to this day wrong. The payment is wrong. The due date is wrong. They will not update the information to reflect the new contract that we signed on 7/30/2013. They have reported my husband to the credit bureau as being 30-60, and 60 days past due. It has affected our ability to get a loan for home improvements, and no one will do anything other than call for payment. I made a payment on the account that is still wrong, but they still show it past due. The store manager won't return our calls, and no one will fix the issue. I spoke with a lady just three days ago that said she saw the new corrected contract, but did not know why they had not changed the information in the system. She also said she was going to print it out and walk it over the department that needed to fix this. Well guess what, it is still wrong.

I am not paying anything more till it gets fixed. We have been good customers, but I am done. I agree we owe, but we pay our bills. This is Conn's incompetence. I am sick of the calls for accounts that are not past due. 10-15 calls a day is ridiculous, at home and at work. I need help. My husband's perfect credit is lost, and they won't fix this. We have even postdated payments, and on two occasions, they took the payments out before the agreed upon dates. I have a Conn's account also. I refinanced mine on 8/16/2013. The payments were lowered, and I made the payment I was told to make. I got a call three days ago, 9/27/2013, and was told that on 9/16/2013, my refinance was not approved. No one notified me, and the reason it was not approved was that the 12 months same as cash was still on the account. It has been over a year since I purchased my items. I told that to the lady and she said I was right and that the re-finance should have been approved. I was told to call back as she was sending it back it to get approved with the corrections.

I have started getting calls again 10 times a day at home and at work for me to make payment. I spoke to a lady last night that said it was still in review and to call back Friday to check on it. Then we get a call yesterday from the store stating that my credit limit has been raised and do I want to get something from them. Yeah, I want our accounts fixed and for Conn's to stop harassing us. I am sure I have left some things out, but this has been a nightmare. Oh yeah, the love seat has issues, my recliner has fell apart, and the chair has nails sticking out of it. We called about the love seat the day after we got it, and no one has never came to fix it, and we paid for furniture guard for all of them. The recliner is really bad. These items are two months old, so not only have we had terrible customer service, their merchandise is junk.

Also people need to understand that they’re still going charge you for it, and you will have that debt on your credit...this is how they get poor folks that don’t know no better. It was income tax and I made a mistake in dealing with this company. I could go to Wal-mart and buy a 50-inch TV and computer for less than $1200...Conn’s charges $2300 plus interest which means I’m paying $3400 for $1200 merchandise...never again...when people get smart I see them going out of business soon...

My question was, how are we going to buy property insurance for CONN'S if we already are paying our property insurance for our house? And besides, we never were told we were buying it. The lady stated she explained to us and probably she wasn't clear when she told us, but we can call and cancel it and still we lost all the money we paid. Very frustrating. I am calling my lawyer to check what we can do about this. But be careful with what you sign. We weren't and look what we got.

It took me some time to go over to The Woodlands. I live about an hour plus away from there, and when I was ready to head over, I called to let him know and he said it was too late! Apparently there was an expiration on the replacement! Too bad he failed to mention that the first time he spoke. Why he wouldn't, I have no idea. We argued over the phone and I gave up. So I went to Sugar Land to pick it up and spoke to the manager there, he suggested that I contact Conn's directly. So I left the computer and tried with no success to get it resolved, no returned calls, nothing! All the while, I had paid my bill every month for a computer that I did not have and did not even work!

I finally went back to the store to go pick up my computer, and even though it was in the store (yes, I said in the store) Conn's refused to let me pick it up because their computer showed it was "in transit", so I left again with no computer and was extremely angry. What a waste of my time and money! I am finally at the point where I refuse to pay for this computer. I get 3-4 calls a day on my payment, but NO calls on the lack of their customer service, no calls on the repair or replacement of my computer that they have! Today is the last straw. I spoke with Conn's and they show in the computer that I picked it up! NO, Conns. You still have or lost or sold or whatever you did to it, I don't! I am not a complainer. I typically don't write reviews or anything online, but this is just ridiculous! I will tell everyone I know about this experience and tell them to never to go Conn's! Don't waste your money at this store.

Now, this is not the first time that my husband has handled a weed eater, so he knows that he can not just put regular gasoline inside the weed eater. They eventually fixed the weed eater but not before we were called liars and accused of damaging our own property. Then our lawnmower went out about year after purchase and I had paid the whole time on the warranty. We took it in to Conn's and were sent to repair. Parts and Repair calls me to tell me that the insurance that I paid on it did not cover the part that needed to be repaired on the lawn mower and that I would have to pay an additional $200.00 for the parts and repair of the lawn mower. How ridiculous is that? After paying the financed price and the insurance and still was being told that it would be an additional $200.00 and if I wanted the blade to be repaired that I would have pay roughly $30 to fix the blade on the mower.

Keep in mind, I had already paid it off and had paid the whole time the warranty on it, and I was being told that I had to pay an additional amount. The reason I was given was even more ridiculous: "The lawn mower was overly used." Uh, duh, it’s a lawn mower and it cuts grass. What was I supposed to have done with it? Let it sit pretty and collect dust. By this time, I am extremely upset and decided that I no longer wanted the lawn mower being that it was new and non-functional, so I left it. But being as stubborn as he may, my husband did not want to leave it. He went down to Conn's to pick up the lawn mower and was told that it was sent back to Parts and Repair.

Fast forward and it was a whole month later and no knew where my mower was. Finally, after I don't know how many times speaking with the manager "Jaime", he told me that the lawn mower had been scrapped and that we would be refunded the $30.00 for the repair of the blade. Again, how ridiculous does that sound that after a year or more I paid on the lawn mower and insurance and still had to pay for repair and I was only going to be refunded the $30.00? Unknowing to the manager that we (my husband and me) had been in continuous contact with the parts department and we were told that the mower had been sent back and did not understand why I was being told that it was scrapped.

Jaime ended up telling me that if I wanted anything done, I would have to call corporate and take care of it myself. Again, he had no knowledge that I had been doing his job for him the whole time. At that point, I blew up and told him that "What should I expect if CORPORATE does not want to listen to you and replace my lawn mower and you’re a MANAGER much less myself that I am just an angry consumer?!" At that point, he did not know what to say and apologized and that is all he could do. Well, lo and behold, it was a miracle and the lawn mower appeared. Jaime stated, "I don't know how but your lawn mower is here and you can pick up it." Again, duh, of course, my mower was there because it was never scrapped to begin with and we knew that because Parts and Repair had told me. So I have a brand new non-functioning lawn mower taking up space in my garage and went back to leasing at Aaron's because regardless of the expensive prices, they have good customer service and do not give you excuses when comes to repairing your stuff if need be.

Difference is they can not afford to be repairing items and paying others to repair them so they actually provide you functioning equipment. Anyway, now to a new story. I had purchased the HP Touchsmart computer and was working pretty good for about a year. I know I should have known better but I wanted to give Conn's the benefit of the doubt, but once again, I was proved wrong. Seems like all these items have a built in mechanism to self destroy at a year or when the warranty is no longer any good. So the Touchsmart messes up and we take it in so that it can be repaired. Again, this product was purchased and had the warranty placed on it without even being asked if we wanted the insurance. Anyway, without receiving a call a little over a month (we were told it would take 2-3 weeks), we go to check on the status of our computer and it must have been our lucky day because Conn's had just received my computer that day. WOW!!!!

We get home, unwrap the computer and the power cord is missing. REALLY???? The computer was wrapped in plastic wrap and a huge green paper showing that the computer, mouse, and power cord were included. Ok, honest mistake on their part. I sent my husband to Conn's to ask about the power cord. Surprise, surprise, if you are not there to buy something, no one seems to want and help you. Well, my husband was told that it may have been left at Parts and Repair and that they would get back to my husband as soon as they heard something from Parts. My husband did not wait. He called Parts and Repair and was told that they sent the computer back whole and if it was lost, then it was done at the store and it probably is in the store’s warehouse.

He returned to Conn's and was told that they had not received a response yet from Parts and that they would contact him. By now, my husband is fuming and asking for a replacement power cord. We took the computer whole and expected to receive it whole, but that is never the case with them. Again, Conn's thinking that we would just sit around and fiddle our thumbs and trying to brush us off with their "We have not received a response" thought we were waiting on them. This whole time, Parts is blaming the store and the store is blaming Parts. Sad to say, it is the same company and no one knows anything about what the other is saying. My husband went back for the last time today, 10/16/2013, his third trip, and was told by the rep and manager again Jaime that Parts and Service is closed and that they would have to wait until tomorrow.

A sales rep wanted to give my husband a regular cord, not the one for the HP, to basically shut him up and get him out of the store but my husband refused the cord because the regular one is on compatible with the HP. Before that, the rep was accusing my husband on losing the cord and at one point that we had the cord. Common sense is what these reps and managers lack because do you really think any sane person would waste their gas, time and breath to fight for a cord if we had it at home. NO!!! Jaime already knows my husband and I due to the whole lawn mower situation and tried to high-tail it out of there as soon as he saw my husband because no one wants to deal with the complaint portion but will chase after you to get a sale.

I called customer service and reached Collections. I do not know how and why my call was routed there. A woman that was supposedly a supervisor/manager for collections told me all she could do for me is to submit a help ticket. I know it is not going to do me any good but it is worth a try. With all this being said, too bad I was talked into a TV a month ago and was also promised by the rep that it would only extend my contract for an additional six months. Lies, all lies. I received the new booklet and it is an additional two years. So to sum it up, I do not trust Conn's service and products and can not comprehend, at what standard do you think that you have one of the best customer service ratings? If it is not a sale, the service sucks and no one seems to know anything and they do not want to deal. AHHHH. But if it is for a sale, the sales rep will be on you like ticks.

I would never refer anyone to Conn's. Any chance I get, I will let my friends and family know not to shop at Conn's. And best believe that I also will be writing the BBB and anyone else that will listen and respond to my complaint. I am sick of Conn's and their lack of customer service and their worthless expensive products. I have purchased several appliances, furniture, and electronics from Conn’s and you best believe that I will no longer be a returning customer and I will warn anyone interested in purchasing with Conn's to run as fast as they can and never look back. Even if I have to pay more with Aaron's Leasing and Rental but at least I get way better customer service and support.

The guy that came to look at it was very nice as well and said it would take about 2 weeks to get parts in. It took about 3 and a half weeks and then the guy came back out to fix and it was the wrong pieces. Then he said he'd reorder, but we were told to go back up to the store and have another delivered to us. It came out the next day. The delivery guys told me I was not allowed to refuse it. They said they had to leave it here and they would note it on their form. The furniture had its plastic piece ripped off that goes on one side of the loveseat to help with rubbing and there was a furniture staple or nail sticking out, but I was told I had to keep it. So I went back up to the store to let the managers know and they kept sending emails and almost didn't get my loveseat fixed or replaced. Monday, October the 7th, I had my third loveseat sent out.

Again, the protection piece was ripped off and the wood down the whole side of one of the chairs on the loveseat was broken. I told the delivery guys I was not taking that, tried to get me to keep it and it would be noted again and I told them no, it was damaged. I don't want it. The delivery guy was very rude. He threw his clipboard on the damaged loveseat and told me he'd fix the problem and he left. I called up to the store and talked to the manager. I had the 4th loveseat sent out Wednesday and again didn't have the protection piece on there. So then I went up to the store, took a picture of the furniture on the showroom floor. Thursday, the 5th, loveseat was sent out and same thing again. I showed them the picture and then was told I needed to deal with a new sales person because they didn't have a clue of what they were talking about. But my first loveseat came with it and the model on the showroom floor has it.

I have only dealt with the manners through all this at the store and they have been awesome and have put up with me going up there and calling often. So they had my 6th one delivered today, Sunday, October 13th and it also was the same. I tell the managers the same thing every time. The plastic piece is very sharp. It pokes you in the leg every time you rock. If a nail, staple or the sharp pieces of plastic cuts or injures my child, the medical bill will be sent to Conn’s to be paid. I did not pay 3500 dollars for furniture to come like this. I currently don't even have a loveseat and my monthly bill is due. I should be reimbursed for all the time I've spent waiting on this furniture that has been damaged. I have been very nice through all this and this is now getting ridiculous. I have had to cancel several of my kids’ doctor’s appointments to make sure I'm here. I ordered furniture and TV in ‘09 from Conn’s and had no problems.

I bought a TV in 2011 with no problems and another TV in January and was very pleased, but this has been a horrible experience that I don't want to ever buy anything else from y’all. I would like a manager to please call me at their earliest convenience from the corporate office. Ok, I am emailing again today. This is getting very ridiculous. No one is returning my phone calls. If I don't receive the correct loveseat by Friday and not being damaged, I either would like a loveseat similar, a full refund and all the money I've paid in, or a completely different set. This has been the worst experience I have ever had with y’all or better yet anyone. It has gotten to the point where I’ll probably be buying my products from some other company. Heck, by this point, it being the 7th loveseat something should be free.

I have had to put everything aside to be here now for the 7th time. Some days were a no call no show and I've had to pick up my children early from school, cancel therapy and doctor’s appointments. The managers from the Mesquite store have been awesome and very willing to help me when really it had nothing to do with them. My husband can not answer his phone during work hours so I would like a phone call from one of the top people in the company pronto. This is ridiculous that this is my 3rd email. I want a call tomorrow from someone from corporate. These are the emails I sent and I never get a response or call back. The account is under my husband’s name.

I returned the call, was told they would call within 24 hours to set up an appt. I, at that time, told them, "I am off work Wed and Thur. Please make it one of those days." On 9/25, they finally returned my call and tried to schedule the service for that Friday, 9/27. I explained I could not do it that day, and scheduled it for Wed, 10/2. On 10/2, the service man called and told me he was calling to reschedule my appt to Friday, 10/4! I explained I would not be available and he finally agreed to come that day between 12-2. I informed him at the time I had to leave my house at 2:30 for a prior appt. He called at 2:35 claiming he was at my front door (left no card). I had left at 2:30. I then said "fine, schedule it for 10/4, I will leave work early." Friday 10/4, nothing. No phone call. Nothing. I have called approximately 22 times since then, leaving messages for supervisors, corporate, and nothing. NO ONE has even returned my call to come TRY to fix our 6-month-old broken freezer, which we are still paying on!

The food lost due to the freezer not working was worth more than the actual freezer. Apparently, since we didn't purchase the Conn's warranty, they are not worried about making it right. This is the WORST customer service I have ever dealt with!!! I can not get a return phone call or any type of resolution. This is how you treat customers?? I regret buying multiple items from your store. Conn's should really get it together and stop RUNNING and HIDING from their problems and just FIX them! This is NOT how you treat paying customers!!!!

I explain to them in length every time they call saying the ** account should be closed and I'm paying the new account. They do not seem to understand what I am saying. They tell me they need to make a ticket and I tell them there have already been multiple tickets made which obviously aren't working since they haven't fixed the issue. I have been polite every time they called me but that is getting me nowhere. I got rude with the last person "Grace" so hopefully they will understand that. They keep telling me they are going to add it to the "notes" but I'm still getting calls to pay on an account that is not supposed to exist.

Conn's is basically asking me to pay twice for the same products every month. Now they tell me it's going on my credit as 30 days past due as of Oct 10. So now I'm getting bad credit for Conn's mistake. This is absolutely the worst experience I've ever had as a customer. I will never use Conn's again. I pay my bill every month, yet I'm getting bad credit for something that is not my fault. CONN'S, PLEASE CORRECT THE ISSUE BEFORE Y'ALL RUIN MY CREDIT HISTORY FOR NO REASON. I recommend anyone thinking of using Conn's to rethink it if you don't want your credit possibly ruined for no reason.

In the contract that I received say, "30-day right to examine. Please examine your certificate carefully. If for any reason it does not meet your requirements, you may return it within 30 days of its delivery to your lender or agent from whom it was purchased at no cost to you." I don't know how they are in business if they don't even keep their word. NO one wants to do business with a company like that. I am very angry this furniture comes out to be 3500 with taxes and delivery. When you pay this much money for something, the last thing you want is to have a bad experience the first day you get them. That tells you that they might not even last that long. I hate to see what they look like in a month. I will not do business with Conn's ever again. If they don't allow me to return them, then I will get a lawyer involved.

Just a few weeks ago, I received an email, this time, addressed to another person with their account information to MY email address. I replied and demanded to stop sending me information pertaining to someone else. They promised and apologized for their mistake and that they would fix that. Today I received another letter in the mail with my name. Providing me with someone else's current balance and $5200 credit line increase. How safe is MY/OUR personal information with a company that has an ongoing problems like this.

It's a game there. They don't want you to know the amount you were approved for, see above. You are almost immediately approved or not, that is why they don't want you around when they submit your credit app in the store. This is the most important thing, if you look at existing contracts you are paying for property, life, unemployment, and disability insurance and you probably were never told about it. This is a crime. If you live in Arizona, Please look at your contracts. You signed for it and were probably lied to. Lastly, if you don't buy a service contract, Conn's refers you to the manufacturer. They don't have to repair your product if it breaks.

I later that day contacted Conn's and requested to speak with the manager at the Gateway location in Beaumont, TX where I purchased the refrigerator. I spoke with the manager Arthur **. He stated that to give me another fridge was not an option, and that he would call me back, shortly after trying to find out if there was anything that he could do... I NEVER GOT A CALL BACK FROM THE STORE MANAGER!!! So here we are, 5 days later, and still, NO PART, NO REFRIGERATOR!! I have been a great customer, I pay my bills and feel as though I'm being treated as though it doesn't matter to Conn's what happens to a customer like me in this type of situation. If I am able to escalate this complaint further, I will! This is totally improper and unprofessional, from a company who claims to pride themselves on taking care of their customers. It's evident that Conn's is more concerned about selling an item and selling warranties than handling situations like this that put their loyal customers in a bind!!!

Last week, I took in my receipt on a 65” Toshiba Smart TV and HDMI cable that was purchased back in May 2013. I went into the store to return the $79.99 HDMI cable. The cable was still in its original packaging - not opened and it was the sales person that took it upon himself to have me purchase it in the first place along with the TV. My total invoice was $2,468.07. Invoice #** dated 5/24/2013. Store Number: 087. Sales Person: Kevin **.

On 9/6/13, is when I had the TV taken out of the box after being stored in my garage until my Den was finished from remodeling. I paid a professional to have the TV mounted on the wall and did not need the HDMI cable. The sales manager is who I spoke to at the Cedar Hill location and he would not take back the HDMI cable stating that it was not returned within the 30-day time span. I explained to him that I did not need the cable and that I was not happy about them not taking this back, since I wasn't the one that wanted to buy it in the first place and did not need the cable. Great upsale technique, I should say.

I also had an ad from Conn’s that had the TV advertised $200 less than what I paid for it. Manager advised there was also nothing that they could do about that since it was not within another time span 30-days, I think he said. I do not like the way Conn’s does business. So, now a $79.99 non-returnable item after spending $2,468.07, and not offering to credit me $200 for the same TV advertised less by you - has made me one dis-satisfied customer and I will not recommend Conn’s to anyone nor will I purchase from Conn’s again.

I hate to go online to rate anything because I am too lazy, but I really want Conn's to go out of business. Their stuff is not cheaper than anyone else, and their service is horrible. My family has been paying for a non-working fridge for 3 months, not including spoiling the 400 dollars worth of food, and putting our time out to wait for the worker (most of them are not even licensed).

At 1620hrs 29th August 2013, I get a call, Its Conn's delivery drivers, ** and **. I leave work (only 7/10 mile from apartment), meet them in my apartment. I see that they have a washer and dryer just like I ordered. I notice washer still has blue tape like when you get something new and the dryer does not but I just shrug it off. So ** and ** get washer connected. All works good. They show me how it works. Then this is where the trouble starts. They connect the dryer connect exhaust hose, turn it on and it makes a loud grinding noise. ** informs me bad dryer. So I said well when will I get another dryer and ** says, "I will call warehouse and we should deliver one tomorrow." I say ok and ** disconnects dryer and places it on dolly and I sign papers for appliances. I mention to ** why should I sign if I did not receive what I paid for. ** replies, "You are only signing for washer" and I see where ** has made some marks on contract reading just as he says. So I sign and they pack up and leave.

31st August 2013 1723hrs, some young girl calls from Conn's. She identifies herself and says, "Why you would not give us a 5 for doing a good job?" I explain to her about the dryer and would never give Conn's a 5. So she places me on hold and for about 5 min comes back on and says they don't even have you getting a dryer or there was any issue. I inform her ** said he was going to call warehouse and have a dryer delivered 30th August 2013 which never came. So she says, "I will find out what happen to dryer and will call you back." About 1818 hrs, young girl calls back from Conn's and says they will be delivering you a dryer on 1st of September between hours of 1 and 4pm. I say ok. 1st of September comes and goes and no call no dryer. September 6th, 2013, I call Conn's and speak to **, my salesperson. I tell him to please come and pick up washer and I would like to stop all dealings with Conn's. Tired of being lied to and wasting time from work chasing a dryer. ** says this is the first he has heard of it. I say to him, "That is sad, you being my salesperson. Thought you would have called and made sure all was alright with delivery or appliances."

So once, I repeat, "Please have someone come and pick up dryer." He tells me, "Well that is your right" and gives me number to warehouse (210) 637-7080 which I call and a young lady answers. I explain to her what I am calling about and she says ** salesperson knows he has to call if he wants us to pick up washer and has to submit some paper work. So I hang up and drive down to Conn's. When I get there, I look around and Gregory is not at work anymore. So I approach ** who has a white shirt which I believe is a Manager. So I speak to him and tell him I would like to have washer picked up and not have anymore dealings with Conn's. He tells me ** salesperson had told him what had happen and said, "If I give you free delivery, will you wait for us to make it right because you surely deserve it." I say, "Well all I have ever asked when I started this fiasco is to be kept in the loop." I explained to ** salesperson to treat me right but as you can see, this has not happened.

So I say when can I expect to have a dryer delivered, ** replies by 9th of September. "Would you like a call before we come out." I say yes and he assures me it will be delivered once again. So I wait and wait. The 9th of September rolls on, no call, no dryer. I drive down to Conn's one last time (I hope) and again I speak to ** Manager and I tell him, "Do you know it is the 9th and I still don't have the dryer? You said I would so at this point I want to sever all dealings with Conn's." So ** says, "Well, I will speak to Corporate office and see if we can get the 15% stock fee removed" and I explain to him, "The packet that you all gave me with contract states: There is a 15% restocking fee on all merchandise unless merchandise has completely failed which the dryer did on delivery." So ** says, "I am not trying to do you wrong. I am trying to help you get restocking fee removed." I continue and tell ** to please call Corporate office and don't delay and make it in to another waiting like I did for the dryer, you all coming out to pick up washer. So he assures me they will be at apartment tomorrow, September 10, 2013, to pick up washer. I say ok and leave store. About 1830hrs, ** calls and tells me they will be at your apartment to pick up dryer tomorrow in morning so as not to inconvenience you anymore. I say thank you.

When we talk to the managers, they say they will "try" to get it out the next day, but after not hearing from them, we call and find out it will be 2 weeks before the shipment comes in. We don't even want the bedroom set anymore because of all the hassle, but they apparently have a no return policy. So we are stuck with this. So upset with everything. They gave us 200 back for the trouble, but it makes absolutely no difference when we are going to have to pay 2500+ for the whole set. Take the 200 dollars. I don't want it. Don't even bother going in to the store.

Today is September 5th and I still do not have the money back in my account. Every time I call the customer service department, they keep saying that it has been taken care of, that the money should be in my account during the next 7 business days and that someone will contact me to follow up. No one has ever called me to follow up I have to call every time to find out what the problem is because my money just doesn't show up in my account and first they didn't even know anything about the problem. Now they know and supposedly sent it to the manager, the manager approved it but it is still not in my account. It has been over three months now since I bought the refrigerator, two months since I reported the problem and nothing gets resolved.

At this point I am past angry. I don't like it when companies do not take their customers seriously. What if I would have chosen the refrigerator? I would still be waiting for it? I just want to know. If they are not going to do anything about it, at least let me know and I don't waste my time calling customer service and hearing the same story over and over again. I am left with a dented refrigerator, a busted wall and a very bad shopping experience. I hope someone listens this time because I don't believe it's fair when people save up for a while to pay for their appliances and then the drivers don't show interest and damage the items bought AND, on top of that, the company doesn't care and DOES NOT do anything about it.

I would like the 10% concession that I was promised in my account as soon as possible. I truly believe I have been patient with the company but I have waited too long and I don't believe they will do anything about it. I hope someone listens to my complaint because it is just not fair. First and last time I would ever do business with Conn's.

I lost my job 10 months ago and was paying minimal amounts but then fell behind, due to only having enough to help feed my child. They call up to 9-10 times a day draining your phone and wasting your minutes. They don't listen and just keep calling. I would never buy anything from Conn's or recommend it. You can find better product and service at Wal-Mart and I loathe Wal-Mart. There's a reason they keep closing stores and are always empty if you drive by.

I told her that I did not make a payment this year because my purchase was over two years ago. Then she apologized and asked me to verify my address, so I said ok and waited for her to tell me my address. Instead she said that I was supposed to give her my address and I told her that I did not know her and I was not going to give out any information. Then she hung up. I pay my bills on time and I pay everything off early because I do not like to owe money. But this harassment needs to stop!!

My arm rest is broke and they have replaced the entertainment piece on the love seat…also the service guy messed up when he replaced one of my mechanism so after they call themselves fixing it and was gone when my husband reclined in the chair the wood went out the back and tore my leather in the back so I had to place another order and miss another 2 days of work so they could come out and fix it again…so basically it goes like this when you call about your furniture. You have to wait until they can get a technician out. Then after the technician comes out, they order parts and have them sent to your house, then Conn’s expects for you to call them when the parts come. Then you have to miss another day of work to schedule for them to come out to fix your poorly man-made furniture. It seems that at some point they would replace the furniture are just take it I can get me some more...

Anyway, the technician came out and said my furniture needs to be replaced but Conn’s wants to fix it and then had the audacity to tell me that it’s going to take several visits to fix it and that they’re sending parts to the house…Okay, I know you live in the United States where layoffs are happening everyday…why should I, as the customer, have to constantly take off work to get this poor piece of crap fixed. You should do the right thing, come and get it and give me some better furniture...pictures will be coming soon...and a video so the world can see how we have to make this furniture work...I’M a very dissatisfied customer and I will be putting this on every website I can find. Oh yeah, when you call customer service to complain, you get put on hold...I’M very angry.

When I had a brain surgery, they asked why I would pay my cps bill instead of Conn's when I was waiting for disability paperwork from Dr for so-called insurance. My son did tear. I pay $241 a month for the service I get and then was told it was my dog when literally caught son doing it and then called me a liar. The sales guy was convinced, gave me example "like if your puppy gets on couch."

When they claimed that they had the confusion worked out and they would get the invoice in the mail, then they messed up my account that then showed that I was short on my last payment and I had to endure two days of automatic collection calls before they could get that fixed. NOW, I need service on my washer. I called them on the 5th. They can't get someone out until the 16th - and when I try to tell them I can't wait that long, they transfer me and I get disconnected. This has to be without question the worst customer service EVER. EVER.

So to make this story short, they never showed up on Saturday, called me 30 mins before delivery and said, "We can't deliver your appliance today because it's not in stock." So I'm mad because I have food in bags and boxes waiting on these **. Now what am I to do? I asked to borrow a freezer until they bring my ** and they said no. So I asked if I can come in and find something different, maybe $50 are a $100 difference. They said no. So what to do until Monday? They told me they don't have an answer for me. So I asked Mario to speak to his manager and I spoke with Chris and he agreed with Mario. So I said, "You know what, okay." So Monday came, Mario called and said, "Oh, I'm sorry but they should be by Wednesday." I'm like, "What the hell going on?"

So Wednesday came, the delivery manager called and said, "Oh, we'll be there Friday." Mind you, between that Saturday and Wednesday, I had spoken to 9 people who work for Conn's - two managers from the store itself, 6 people including 3 delivery managers and 3 delivery ladies and Mario **, and out of all of them, I didn't get an answer. So anyway, they didn't come. They called me this Friday morning at 7 saying they should be here today, between 11 and 2. Why so ** late? You know what, Conn's, stupid and **, I'm never buying from them. The whole Conn's department **. I have bought over $10,000 worth of stuff from there and this was the last straw. Y'all won't get ** ever again from me.

In fact, recently for a third time, I had to call them about the same exact issue with the sofa. The mechanism isn't working properly and the seat is broken. Being tired of the same problem and same solution, and frustrated that the repair man is only worried about some issues but ignoring others (mechanism and cushion), I contacted the customer service department and was completely appalled at the response. I get the runaround from the low level employees there and when I ask to speak to a supervisor, I get to talk to another low level employee who wants to pretend to be a supervisor. Yes, I have caught them lying... Amy said she was a manager and then I spoke with a real manager, Kim, who told me Amy was not a manager. I call to speak to the dept. head, Kathryn, and she is never available. I leave messages and have yet to receive a call back. My last call to them, I was speaking with Kim (Manager) and the call mysteriously disconnects. When I called back...she was on the other line.

I have never been so displeased from a retail establishment who claims to have customer service as their goal. I will never set foot in Conn's again. Now I know why they are called Conn's...You will get conned out of your money if you shop with them.

"No ma'am, it will take 2 or 3 weeks." "For a charger? Are you KIDDING ME?" "No, ma'am." I'm like, "Well, give me a new one then." "I'm sorry, ma'am but IF we do, you will NO longer have INSURANCE WITH US." "This is a joke, RIGHT?" "No ma'am, I'm sorry; that's how our company works." I'm DISGUSTED by this company. Once your item has been broken or is no longer working, they don't care about us. I'm PAYING OFF MY ITEMS and NOT LOOKING BACK!!!

I woke up and waited. After 9AM passed and I called up the warehouse, they said they were still making the calls and I should hear from them. Still nothing. I called back again and was told my delivery was for the next day, and there was nothing they could do; that the truck had already left for the day and they were not going to come back for "one mattress". I asked to speak to the manager, to which I was told one was not available and was told that it didn't matter, because it "wasn't going to happen". I conceded and scheduled the delivery for the next day, to which they called and gave me a three-hour window, between 2 and 5... As 4:45 rolled around (because I was at work and was expecting to get a phone call so I could meet them), I was informed that my delivery had been moved to 3 to 6.

Would have been nice if they would have informed me of that. I do not have time to be sitting around and waiting. I have somewhere to be at 6PM. Unacceptable and Never Again, especially since I am PAYING $80.00. This was not a free service, and since I spent $1,300 on that "one mattress", I expect to have better customer service than that. Very disappointing.

I sold retail. I sold mattresses. I can remember a time when my customer was not going to have it delivered that day. Do you know what my manager did? Got his truck, put the mattress in the truck by himself, and then we went and delivered it. That is customer service! You guys are terrible and can't even admit you made a promise then broke it. I only went to you guys once, and I am not so sure I will ever set foot in your store again.

I made contact with the store I bought unit from and they asked me what we did to it. The next morning, we bought new fittings and replaced everything. But the damage to our home was done. I contacted Conn's again to tell them. This time, I was told to call the help desk and I did and they made an appointment to have my house damage looked at. That time, Jessica from Zurich told me I also needed to contact my insurance company so I also called Foremost and also started a claim. And in the end, the claim adjuster told me it was my fault because this wasn't done on a timely manner. And Foremost, my insurance company, said it's Conn's place to repair the hole in my floor in the laundry room. My flooring and carpet need to be replaced.

Conn's has sent out A&E Appliance 6 times to make repairs on the washer and it is still leaking and yesterday, I was told someone from Conn's would contact me to see if the unit needs to be replaced. I have made every payment on this account until April 3rd due to the fact the employee told me my balance was $115 to pay off account 1 month early due to me always paying over the amount. Then he told me I needed to understand that when I pay off this account, the warranty would end and I told him then I wouldn't make my final payment of $115 until my washer was fixed.

Conn's calls me from 8 to 10 times a day. Now they have a 3rd party calling me trying to verify who I was. I told him and then I asked who he was doing this for. He said just to hold and he would connect me. And guess who it was? - Conn's is now asking me to surrender my washer & dryer and it will be put on my credit. Really, after I have made every payment on time and paid $4,900. I'm not sure what I need to do. At this point, I need help...

I was out of town with no funds due to their error. I called in yesterday and spoke with a mentor, Belinda, who told me the case for my refund was not escalated, just processed. She said she would escalate and speak with another manager, who was also VP of credit dept. When Belinda did not call back, I called to speak with her and was given to the same SR Manager, Rachida, I spoke with on Saturday. She basically told me what Belinda said was incorrect. I want my money back. These people do not care about their customers. I bet they are eating well when I have no food.

In March 2013, I called for service on the replacement mattress and was told I cannot get serviced unless I was going to pay for it because Conn’s had already fixed the issue by replacing the broken item. That is not right when this new mattress is 5 months old and is doing the same thing the other mattress was doing. Somebody needs to do something about these cons, and I stand behind every customer out here who wants to take these cons to court. I have several family members who have bought from this same Conn’s store in Lufkin, Texas. And they had a broken part in the boxes when they opened the item up, or had them delivered and they were damaged while setting them up in their homes; not to mention the service and delivery guys cutting up the flooring in a brand new home that had not even been moved in to. Conn’s will never do anything to fix the problems. It is time us Americans stand together and get something done.

Now my box spring is cracked and bowing and they are stating it is not replaceable even though I have the replacement plan and the salesperson stated that I would have no issues if something happened. I also have a DVD player that was just sent to service. The tech called and told me that my DVD is ready but couldn't tell me what they did to repair. I tried to bring all of the pieces in but they told me they wouldn't need them even though I stated the speakers have no sound. When the tech called today and I asked what they repaired, he stuttered and said that it was a loose wire. Really?! I am not stupid.

When I got to the store on Gessner in Houston, the customer service rep looked up the information to find they didn't do anything to it. So now I have to pick up a DVD player that doesn't work - it shuts off on its own and I get to bring my speakers in for service when all of that could have been done at the same time. Sadly, the only thing the tech kept repeating was, "Give us a rating of 5." Why would I do that? I have merchandise that doesn't work and is damaged and Conn's doesn't care. But if I stop paying, they will be all over it. I feel bamboozled and screwed.

Everyone was all in my face when selling me the merchandise but when it falls apart, it's all my fault. So why am I paying for service replacement plans when they won't honor them? I purchased my products on November 10, 2012. In April 2013, I contacted the service dept. about my box spring. In May 2013, I took my DVD player in for service. 61771951 is the model number for the box spring. BH9420PW is the model number for the LG 3D Blu-ray and surround sound. I don't know why I am complaining. They aren't going to do anything about it except lie and treat me like my money and their guarantee doesn't matter just as long as I keep paying for products that are falling apart.

I just want what I am paying for because if I stop paying and let them pick it up, they couldn't care less. They will just let it hit my credit. The Asian manager at the Gessner location acted like he couldn't care less. He handed me a return form and never once asked what he could do or if anything could be done. This place is a joke and I will make sure I inform any and everyone who will listen about this poor service and lack of guarantee.

I want them to honor their replacement plans that are costing me $765 and doing me no good. I want to believe their intentions are to keep a valued customer who, before all of this, had every intention of purchasing more items from them. When did customer service die? Treat your clients the same way you did when you sold them the dream of promises you refuse to uphold.

I called Conn’s to see what they could do, and they said they would send someone tomorrow (5/14/13). I even asked them what if I wanted to upgrade to the Samsung TV and pay the difference with no interest over the 36 months, and they said I would have to pay the 15% re-stocking fee. So basically, I have to pay that just to exchange a broken TV for a more expensive non-broken TV, which is just pointless. If there’s one thing for sure, I will never do service with Conn’s again after reading all these bad reviews and adding mine to it.

Would you make 4 payments after they cannot locate the previous 4? Their old automatic dialer will call me beginning at 7:30 am, which is illegal, and continue to call me 7-8 times a day. I have filed a complaint with the Fair Credit Trade commission and they have instructed me to withhold payments until the investigation is completed. I would not recommend anyone giving any bank information to Conn's.

Also, two in-door shelves for the refrigerator were the wrong size and again, got nothing but double talk on my repeated calls. As of this date (5/6/13), nothing has been resolved. I wish I had never dealt with these people! I hope that with enough complaints, they will go out of business. Good riddance!

On 5.2.2013, I called again and was told I needed to refax it since the food loss dept had no record of it! I was transferred to a lead and was told the claim had been processed on 4.27.2013 and a check for $150 would be sent out on 5.3.2013. $150 is for a refrigerator, not a freezer! So I was told another check would be processed for the additional $100 separately and that I could call back to verify. I said they could call me back and was told they would. Jesse in the food loss dept should be fired! Worst customer service ever!

The salesman gave us the wrong paperwork twice. He was trying to get us to pay interest when we clearly have good enough credit to qualify for the two year and no interest special. The salesman tried giving us paperwork saying, "Oh no, that just says you will make your payments on time," when it clearly stated we would be paying a 12% interest. After I showed him, he backtracked and gave us the right paperwork. The second time, he over charged by $125.00 then caught that error too after I pointed it out. They are con artists and need to be put out of business.

I have to take off work for Service Infinity Solutions to service the refrigerator because they don't work on weekends and get off at 4:00 weekdays. Service Infinity came out and replaced the main board and the fans because there was a recall on them. When the repair company left, the ice makers and the water dispenser were still broken. I was told that they have to order more parts for this brand new refrigerator. I paid $3,200 for a new refrigerator and it is defective. I should have been given a new refrigerator or the price should have been discounted.

Honestly, I was a bit confused and thought I didn't hear her correctly so I asked again and she repeated herself. I then said, "That's not very convenient," and asked, "I have to wait around for the technician to call me the day of? Her answer was yes. I then told her that I work Monday through Friday, so she said, "Well, we have Saturday open." I accepted the date because it could be worse. I wasn't totally pleased because I now have to go somewhere else to wash my clothes, but I accepted anyway. I then asked her what the time frame (window) would be and the conversation took a drastic turn. She began to tell me that the service technician will call me the morning of between 8 and 10 am and let me know what time they can come.

Now I am familiar with this block time window scheduling process. Most of the major companies AT&T, Comcast, Vivint Security, etc. use this. They tell you, "We have a technician scheduled to come out between 8 and 12." AT&T uses a 4-hour window. However, they let you know the window of time they will be there prior to the date of the service. This allows you to make necessary changes in your schedule and basically accommodate them. I then asked, "Can they call me at least the day before so that I can make sure that I am available? Because I have some very important meetings scheduled that morning and other things going on and I would like to schedule around that time." I also let her know that it was not convenient to call someone the day of to set up an appointment. She then told me, "Well, if the time doesn't work, then you can reschedule for an off day."

I again explained to her that I work Monday through Friday at a hospital and that I also have an 80-year-old grandmother that I must take care of as well who lives across town and I just need the window of time. I asked, "Can I get an early appointment or an around about time," and she said, "We don't have access to the technician's schedule." At this point, I asked to speak to someone from the technician's side of the department who knows the schedules. Once the conversation took a turn for the worst, she was disconnected and unconcerned. Anyway she transferred me and I was put on hold for a long time. The lady who answered the phone told me that the way that they schedule appointments will not change and basically I should put my day on hold and wait for the technician to call me. She even went on to say customers usually clear their schedule and wait for the technician to call when something is broken.

I then suggested that they should think about modifying their scheduling process so that they can let customers know the window of time when they need to be available at home. I also told her for a service that people pay for, it was not very pleasing. She then proceeded to tell me, "Well, it's not going to change." I was disgusted! Before any derogatory words could come out of my mouth and out of respect for another human being, I ended the conversation and told her that I would be writing a complaint because I knew she would not follow through. She said, "Yes, okay; do that." If it weren't such a hassle, I would take the washer and dryer back and go over to Sears Appliance Store and buy a new washer and dryer.

Lesson learned. I should have listened to my grandmother when she told me not to buy appliances from Conn's and that I should go to places like Sears or Home Depot. What a disappointment. This experience has been eye-opening. While the customer service in the store is awesome, the service department post-buy is ridiculous. The representatives have heard so many complaints that they are nonchalant and careless with their words and tone. There is no accountability because even corporate doesn't care.

I went to the store and was told that I had to send it to a third party repair place. They said I would have to pay for it even when it was still under warranty. The printer wasn't very good. It began malfunctioning within a month. It was eating paper and wouldn't print. We keep getting an error stating that the print cartridge needed to be changed even if it had already had been changed. Finally, the stove, which had only been repaired once, is now beeping constantly. At times, it gets very hot one moment and lukewarm the next. When you call into Conn's for help, the representatives have poor and bad attitudes.

My husband called the service center today and was told nothing will be fixed as it was marked as normal wear and tear. How can it be normal wear and tear when it is splitting at the seams in several places and the leather is peeling off, not to mention we had to call to find this out ourselves? The representative today was very rude when we asked to be transferred to a service manager. My husband was transferred to the help desk instead where he re-explained the situation with the same response from Conn's. He went through the whole story again and was told they could send it to a manager and we would be contacted back. We have been customers of Conn's for a long time and we are now extremely disappointed with them. We were sold a warranty and we would like the furniture to be fixed or replaced as was explained to us when we were sold the policy three years ago.

When we made our December payment, the insurance premium was still on the account. They found the fax and sent it to corporate again while we waited. At this time, we can't help but feel deceived by the salesperson and Conn's. We've made two more payments since the purchase and the insurance premium has yet to be removed. We made a call to Conn's corporate today and asked them to tell us why this hasn't been removed. We were told it would come off at the end of our payments. This is not acceptable! If we do not pay off our purchase within 12 months of the initial purchase date, interest gets charged to our account including the insurance premium. This needs to be handled today!

In addition, we made a payment over the phone on the due date but received a late notice. They said this was due to timing and that the notice is automatically generated. I'm not sure why a late notice would generate if a payment was made on time, so I am suspicious about this too. Also, they conveniently hung up on us as we were questioning these practices, especially about the insurance policy not being removed. As it stands, we do not recommend Conn's (cons) to anyone.

One does not recline. The handle will only let it go back about halfway. The chair is totally crooked. The arms on both chairs are almost falling off and you can't even use them to get out of the chairs. We have to pull each other out when trying to get up. They are a piece of junk and for over $1,000. This is absolutely ridiculousness. The salesman or store manager has never called back and then finally one day, the gentleman who answered the phone told me to call the customer helpline (haha), which I did. What a joke.

If you are paying for customer service, you had better start all over again because you have none. I am to the point of taking them down to the store and setting them in the front of the store with big yellow bows and signs that say, "Lemon. Do not buy from Conn's."

I think something should be done about Conn's selling such defective merchandise. Their service techs will make it impossible for you to be home when they make their pretend service call. They will go back to their dispatcher and say the customer cancelled the service call, making it appear that the customer is not cooperating. I have asked them to come and get this refrigerator that does not work and I was told it would be a voluntary repossession, even though we owe Conn's nothing. I have filed a complaint with the Texas Attorney General. This is a frost-free refrigerator. The ice maker works when it wants to. You press crushed ice and cubes come out or nothing at all.

This has been going on since July 2011 and their service tech manager says the problems we are experiencing does not warrant a replacement. These are pictures taken from my refrigerator in December 2012 and today, Feb. 18, 2013. There was a technician in our home in December 2012 to fix the problem, yet we wait for another technician to come out and give us the Conn's business message.

I contacted Conn’s Help Desk on January 8, 2013, and spoke with a Karen. I advised her that this seems odd that the same thing would be happening with this television within two years. Karen explained to me the policies of Conn’s and that if it happens again, I would have to pay for it. I explained to her that this seems excessive for a two-year-old brand new television. She basically stated either you can buy another extended warranty or you would have to pay for it if it happens again. I asked her to escalate the call to someone, and she stated there is no one I could speak with over her. I calmly hung up the phone and proceeded to call customer service and spoke with Matt. I explained the situation with Matt who assured me that he would contact the Service Desk and try to resolve the issue and would call me back that Monday.

Monday came around and no call from Matt. I called to follow up with Matt. He stated that he sent an email to service and was waiting on a directive from that department and would call me later that afternoon. Well, no call from Matt. It’s Friday at this point. I received a call from service, and they then explained that a service guy would be out to assess the damage and repair the television. At this point, I am still thinking to myself fix it, this happened twice already, and I need to know if this is a defective television before we fix it (although I went ahead with the service call). Service guy came out Tuesday and proceeded to determine what was wrong with the television. At this point, I’m explaining that I think there is a serious issue with this television. Upon leaving, he stated, “I will have the service manager give you a call because that seems like a serious issue with the television.” As expected, it’s Friday and no service manager call or any follow-up whatsoever.