Colonial Van Lines Reviews

They were very supportive of helping in every way they could with the move. There were a few hiccups like there always are with a long distance move but I'd say over all a great company.

I was moving from Chicago to St. Louis for work and choosing Colonial Van Lines came down to price. My husband coordinated with them over the phone and they were good. The account manager was great as well. She reached out and made sure we didn’t have any questions during the process. The only hiccup that ended up happening was before delivery. They didn’t give us space upon initial pickup in Chicago. They were very communicative, and they called us and let us know when they would be there, 48 hours in advance. As soon as they left, they told us that they were going to give us a call and they never did. So there were some overcharges which was expected because we have more stuff, but we weren’t communicated that until they actually dropped it off. They didn’t tell us they were dropping it off and we had to call them and ask. But the movers were all very nice and professional. Overall, Colonial was pretty good.

I was moving to another state for work. When I talked with the salesman from Colonial Van Lines, he was great. He was very cordial and articulate. But essentially all of the estimates he gave me were very disingenuous. The price was way more that the quote I was given and the reasons weren't touched that he couldn't have explained that while we were discussing the estimate. So it was something they totally could have prevented had they given me a different advice but they didn't. In the end, it cost me 30% more than I should've paid and I was furious about that.

I was moving from New York to Florida and the reps at Colonial Van Lines were very pleasant and helpful. I was also very pleased with the coordinator. However, when we received everything over here, most of the things were broken. We’ve been doing floors and painting in the house so we haven’t opened everything, but what we have opened is all messed up. I will not use Colonial again.

When Colonial Van Lines started the process I talked to Drexel and he did a good job. I had a good thing with him on the phone when I was talking to him. And then I purchased the service. As soon as I told him that I would be pursuing the service with them, he sent me the invoice and everything I paid, and then he passed this to a different person. And then when it went to her, this is where I was not happy because she wouldn't return my call. Then one day they called and said that the driver won't show up on the day because they had a problem. We have a time and then needs some other solution.

Colonial Van Lines was recommended by one of my classmates. I was given a two week deadline to move to a clinical site and I had to move about 750 miles through Louisiana to South Texas. My only request was that they came quickly and the coordinator was a nice guy. But after I had already explained how important it was that I move on a certain date, they called and said they weren't going to come on Saturday. But they ended up coming on Sunday because I told the it was really important. The actual guys that came to load the stuff were very nice, too. I had one piece of heirloom furniture and I told them how important it was. They were very careful with it, plus, none of my stuff was broken on the move. I would go with Colonial again. They were efficient and a good company.

I called Colonial Van Lines and the fellow who was originally helping me was very helpful, polite and reasonable about working with me on the price. That went smoothly. The follow-up was good too. Colonial just seemed to really work with me on all the issues. The driver showed up on time. In fact, five minutes on the very day that we got to the house here, the truck showed up and the workers were fantastic. I gave them both a big tip.

I was doing a work-related move and I liked the price that Colonial Van Lines gave me. The quote I got was pretty good and their reps answered my questions. They also contacted me regularly to ask me about questions. The pick up people were a little bit late than the estimated time but it was not a big problem and other than that, there was no other thing. Most of the items were in good condition when they arrived and although a few boxes were broken, that did not happen with the big items like my furniture. I also have no missing stuff. I would recommend my friends to Colonial Van Lines.

By far the worst experience I could have had. Let’s start from the beginning. James ** lied to us about them subcontracting out after I saw reviews stating such and he swore that they use colonial trucks and drivers. Which was all lies. I tried to update my inventory list at least 4 times and it was never updated. Because they can’t do ** without Paul in the office but don’t tell you that when you're updating the list. Day of the move comes, guess what there isn’t enough room on the truck for all of our stuff because they didn’t do their job. They picked up our stuff on March 29th and almost refused to load it on the truck. My couch didn’t even fit because they didn’t know we had this much stuff because they subcontracted.

We made a self-move from Valparaiso, Indiana to Cape Coral, Florida since we wanted to get out of a colder weather. Colonial Van Lines was willing to work within the price range that I needed to be and their guy Joe out of Fort Myers was awesome. I actually was gonna to pull out because I thought at first the estimate was really high and we were going to do a pod instead. But Joe was able to work with us and we went back to the list again. We sold some of our furniture that we didn't need to bring with us. And when I was concerned about storage, which was a big thing because the closing dates of both homes didn't coincide at first, Joe said they would work with me on that too and we didn't end up having any storage. I was able to close both houses within two days and they were there on the next day.

Colonial Van Lines met all our expectations, and our experience was very good. They had given us the lowest quote at the beginning, but we had more stuff than we thought. Our coordinator asked me to describe what we had and the kind of furniture we have. We had more boxes than the usual and we had a lot of heavy stuff in the garage. The movers had to drive from Florida, all the way to a resort area in the Four Corners of Colorado, through mountains and snow. Only one thing so far that I know of got broken, but everything went smoothly and like it would.

This company moved my items from Louisiana to Wisconsin. We had signed for a non-binding estimate but when they showed up with our items, they said the moving costs increased 60% and we had one hour to pay 100% of the new total or they would lock our items in storage. This act is in violation of federal law. When we attempt contact with this unethical company, all they want to do is shift blame to anyone possible as long as they don’t have to take personal accountability for their actions.

I did a cross-country move and I liked Colonial Van Lines’ price and availability. The account manager was very helpful throughout the whole process and I would recommend them.

Colonial's moving process was fine. Compared to other companies, their price is a little better and that's why I decided to move through them. I only had three items to be picked up and somebody along the way told me they had to be boxed, so I took care of that. My brother-in-law met the movers at the house for the pick-up. The driver was by himself but he got things in the house and put them in place with no problem. The items were delivered the next day, but it was late in the evening, so I felt uncomfortable about it. Although the driver asked if it was okay to deliver it in the evening, and that was fine. I didn't think about the fact that I had to give him a credit card and his office wasn't open so I had to give him all my information, including the billing address and codes. Colonial followed up well but I kept getting numerous calls about things, more than necessary. Other than that, everything went very smoothly.

I had been in Denver for four years to be near part of my family there. Then, I came back home and I had to move from Colorado to Pennsylvania. I talked to Demetria from Colonial Van Lines and we had good interactions. The quote she gave me seemed high and they added on to it later on, but they were upfront about that. Also, they said there would be communication after they picked up my stuff in Denver and when they'd finally arrive in Pennsylvania. I was told they would inform me when they would be changing trucks during the process and I really heard nothing. But my reception in Pennsylvania and my cellphone were not great, so they may have tried. Still, I had to make a few calls to find out where they were and about when they might arrive. And when they did, a number of my furniture pieces had little chips and the kitchen chair legs were bent in, probably from where they wrapped those too tightly.

Colonial Van Lines gave me a fast response compared to other relocation companies. It was convenient. I was moving from Virginia to Oregon for work, and I already packed everything. So, I just wrote down how many boxes and furniture I have for the moving coordinator. And then the movers came into my storage and moved my stuff within half hour. It was really professional and quick.

Colonial Van Lines is a good choice. I also liked that they were charging according to the weight instead of the space. I submitted a request for quotes through their website and they reached me in a few days. They wanted me to get an estimate of the amount of stuff I was moving and the time to move, then they gave me an initial quote which was fair. But later, because I got more stuff, they updated the quote and it became more expensive than what I expected but it was still reasonable.

Colonial Van Lines had the lower quote among the companies that I talked to. Their reps were also very helpful and very good. But I had some difficulty understanding if they got what I told them about the conditions at the house. I told them about ice in the driveway but I never got any callbacks about it and that was kind of worrisome to me. However, all my things got loaded and the move took a long time. Then, there were some water damage when I received them and I didn't file a claim for that because I took too long. Other than that, everything was fine.

I was moving and the company that I worked for asked me for some quotes. We decided to pick Colonial Van Lines for the budget and my interactions with their reps were pretty good. I had some questions and they answered truthfully. The process also seemed quick and the quote they gave me was good because it was comprehensive of everything. Then, I ended up paying less. I moved 1,800 miles and there were the people who packed everything, which took about four hours, and the ones who delivered my things at my destination were the same. Also, both Colonial and the actual movers called me when they were on their way and how far they were. All in all, I would recommend the company because it was a very easy process.

I had to move my dad from California to Texas and Colonial Van Lines was the first one that I came to online. I was selling his house out in the state so I didn’t have time to shop around, but I’m very satisfied with the move. They did a great job, especially the movers. Same guys packed and unpacked and they were very professional. My dad is in the nursing home by now. My only complaint was they were supposed to be here within a certain window and they were three days late, but that’s not a big issue. I know it wasn’t a huge move. We didn’t have a lot of furniture but I understand the logistics. I’d recommend them because I’m retired military and I’ve had several moves, and not all of them are good.

My parents were selling their house and I was taking the furniture from their house in Pittsburgh to mine in Washington, D.C. That was more than 350 miles and four and half hours away. There was ease of use of the website with Colonial Van Lines and I liked the quote process and the availability of time and date. Their rep was very helpful explaining to me the process and what they needed. It was a generally positive experience.

Throughout the process, Colonial Van Lines was very attentive. They followed up, checked in with me, and they did all right. But the quote they gave me was very low to what actually came through. They worked through to help me out with that. But I told them what my budget was and they said they understood. In fact, when I got the original quote, it was under that. But in the end, the price went way over that which I wasn't pleased with. I get that there was a different amount of things that we walked through in that process of doing that quote and there were two other rooms that I didn't tell anyone about. But everything was included in what I originally called them. Plus, they went through room by room with me and we did that multiple times with multiple people who checked the inventory list. So, I felt very good about the initial quote and I didn't think the final price would be that far off.

Colonial Van Lines was the least expensive company we found. Their base price was $700 less than other places and that was huge. We found that was because other van lines were including the optional insurance in the price quote and Colonial was very honest with us about that. They said it was state-mandated that these companies have to have a certain amount of insurance there but we could check for optional insurance. Also, the other companies said that they could get our stuff moved in seven to 21 days depending on things. But Colonial said that they could get it done within five days. And they were able to pick up everything on a Friday then deliver everything on Monday. So they've completely exceeded expectations in the delivery quotes that we were getting from other companies by a monstrous amount.

I had several companies contact me but I was impressed by the personal touch by Leonard. He was very helpful throughout the process, and so was Collette. I needed Colonial Van Lines when I had to move because of my job. The moving coordinator was good. The process was pretty seamless and easy. The guys that delivered my stuff to the storage unit were great, and they were part of Kennedy Trucking. Everything was good from the communication on the phone to the actual delivery. They were reliable.

I did a small one apartment or studio move from Denver, Colorado to Martinez, California, and when I first started doing searches on the internet, Colonial Van Lines' response was the most professional even though they were more expensive. I hired them and my interactions with their rep was good and very professional.

I got a number of moving companies and got estimates, read reviews, and when I’ve weighed all of those together, I selected Colonial Van Lines. We were moving from Hilton Head, South Carolina to Clearwater, Florida. Colonial is a vendor that subcontracts out to other smaller companies. And they do much themselves but they also use subcontractors. The actual people that moved us was Zip Moving and Storage. And the two fellows who did the job were excellent.

Colonial Van Lines was the one that was doing a route in the timeframe that I needed my things moved. Throughout the process, I talked to different people all the time and in the end, they were over 2,000 pounds off the quote. Other than that, the moving guy was awesome.

When we sold our house in two weeks, we were forced into moving into an apartment for six months while the house was being built in Florida. So I went online and I saw all the great reports on Colonial Movers so I called them up and told them that we wanted a schedule to move. They asked me to send $1,300. This was at the end of September. As the holidays were coming I told them I didn’t have that kind of money. At first, we got a call from a guy saying he was calling about our move and they need the deposit. I sent him $1,300 and I never heard another word from him until the Thursday before the move on a Monday. I called Colonial, I thought Movers but it wasn’t. It’s Colonial Van Lines. And I explained to them that I needed a mover for a Monday and the guy from Colonial Movers never called me back to schedule it.

I got a divorce and we settled a property in Colorado. Then I bought a duplex down in Arizona so I moved there. I did an online search and Colonial Van Lines had some pretty good reviews. Part of the review process was they were reasonably priced and reliable, and I found that to be true. So I submitted a request for information and talked to a fella named Chris. He was very helpful and spelled out what it would cost. That was reasonable to me so I used them.

I moved from Chicago to California for a job and Colonial did an estimate without having to come out and look at my stuff, 'cause I didn’t have time to take off work for somebody to come and look at all the stuff I had. I tried to call when they were in the process of transferring to try to get an estimate. However, it was hard to get them to get back to me about giving me an estimate during the move so I'd figure out what day they were actually getting there. But other than that, everything was fine. It was adequate service and I was satisfied, though it would've been better if they would’ve gotten back to me faster in finding out an exact drop off date.

We had a pod storage unit and we were told that it would be transported to where we were. But after we left California, they said they didn't deliver to where we were headed. So, I did some shopping online to find a company that could get me from California to New Mexico. Colonial Van Lines' rep, Cedric, was great. He kept checking in with me everyday and when we had a couple of times that we had to reschedule, he was really helpful. Things went exactly as planned, too.

The person that did the coordination was responsive so I could get the information I needed and the timing. I was very prepared when the movers came. The service was earlier than when it was expected to come but that was good. The movers were very nice people ad they were very cooperative. They followed, and they were respectful. I had a good experience with Colonial Van Lines and I would recommend them.

My wife spoke with a couple of different people and found that Colonial Van Lines seemed to have the best prices and they could meet our needs as far as time went. We live on a mountain and we purchased a house in Prairie Grove, Arkansas. We had closed on the house and we needed to get out here as soon as we could. The price, in the end, was over we were quoted but we were so happy to be moved, to have a truck get up the mountain that we were ready to pay just about any price to get everything done. And we had a good relationship with the driver and the two people that he had loading and unloading.

When we moved from Georgia to Iowa, we ended up getting charged double with what Colonial Van Lines quoted us. My dad did the estimate of the inventory and obtained the quote from the moving coordinator and once that was done, we never heard from her again. Colonial Van Lines said that the weight increased but we also had almost double the amount of packing materials because they only half-packed the majority of my boxes. So we are going to be in the middle of sending them all the complaints, but we were not happy with the service.

We were moving some of my father’s household effects after he passed away, and we had to vacate his apartment. And so, we had to move the things that we were keeping in the family to two different locations. We researched several moving companies, but we had a very tight window in which we needed to move. It was a small move and not everybody wanted to handle a small move over a long distance. We checked out the different ratings and Colonial's ratings were good.

I was gathering prices and what Colonial Van Lines gave me was better. Plus, the guy I worked with was great and very attentive. He answered all the questions I needed answered and I knew I could call him anytime with any questions and he could help me. I could also call Colonial's number at any time and work with anybody. Everything went well with my move. But I didn't realize that I would be talking to three different companies. It was my understanding that Colonial didn't have anybody to do the move and they contracted it out. But I had my car shipped, too, and their guy told me that they'd be sending another company to help me with that and that I would have to talk with them. In fact, the other company called me and said they didn't know if their big truck could get down my street. I lived in an old town and the streets are small. So I had to meet their driver. He was wonderful and it all worked out fine.

I had an immediate move from Wisconsin to Delaware and although the price was a little high when compared to others, Colonial Van Lines was available in 48 hours. The interaction with the coordinator was good and he was professional but when I tried to call, it did not connect me immediately and I was waiting for them to speak. During pick-up, they packed only the sofa set and the mattresses and they lifted only one microwave at the back which we packed before they came in.

I got on the net and said I was moving and all of a sudden, I got an invitation from various companies and there were people calling us. I spoke with a someone from Colonial Van Lines, and he seemed like a nice guy so I went with them. I’m retired and I was moving from California to Colorado. And initially, they gave me a low quote and then somebody came out and looked at my stuff twice and said it was going to cost more than what they initially said which I was almost kind of upset about. But I do have a lot of junk in there, which I accumulated over the years. So overall, it was a fair price.

Colonial Van Lines was one of the first ones to get back to us about a quote and the whole process seemed to be fairly easy. We ended up revising our quotes. The first one was way underestimated because we left off some furniture, but when I gave the updated information, the second one was pretty accurate. Cherry Ann was very helpful. She let me know what was going on and what to expect leading up to everything. The drivers were supposed to show up between 8:00 and 12:00 and they didn't end up getting to my house until about 4:00. I liked the drivers and the guys packing, but since then there has been a dispute about how items were packed and how I instruct for them which is still not resolved and I'm a little frustrated about.

Colonial Van Lines was okay, but I had major problems when I got to my home in Arizona. It was very dirty and they could not unload in my home or unpack. And everything had to get stacked up in the garage. I paid for them to unload into my home and unpack the things they had packed, and none of that occurred. I had to have my house professionally cleaned before I moved in and then I had to pay to have people do what I already paid Colonial to do. So it wasn't their fault but my moving experience was absolutely terrible.

I just finished grad school and got a job in a different city. I needed to move my stuff and my choice to go with Colonial Van Lines was mostly price-driven. I had a specific pick-up window that I needed them to accommodate for me and they did it. They were also really helpful especially in terms of estimating the weight and explaining to me what would happen if the weight would be more or less than that.

I went six and a half hours from Albuquerque, New Mexico to Mesa, Arizona and the experience itself was fine. The moving coordinator was great. He was real down-to-earth and easy to talk to. And he followed up. The movers were really careful, quick and personable. They had to do 2% of the work. Otherwise, I had everything ready. But when they got here, they just dropped everything off and it wasn't until recently that I got a place to live and opened my boxes, and I've noticed that my miscellaneous box is missing. I bet it was just when they were on and off so much on the truck.

I was moving because of job relocation and I liked the price of Colonial Van Lines' moving service. The quote that they gave me was reasonable. The moving coordinators were good and helpful. Everything went great with the pickup and delivery with the movers. I'd recommend Colonial Van Lines.

I was moving for work for about a thousand miles, and I got the best quote from Colonial Van Lines. Everybody was very helpful and very professional. They were spot on with their services and the expectation set by the coordinator. I was organized and they were organized, so the move went very smoothly.

This is an awful, unethical company that provides you with a "binding" quote from an "expert" that estimates your charges. You give them the business but after they get your money they jack up the charges and hold your belongings hostage until you agree to the inflated figure. They take zero responsibility for the quote - it's just a scam to get you roped in. Read the reviews on Yelp and the BBB. It's this company's MO and how they shamelessly extort money from you after an agreed upon price. I think they get off on taking advantage of people.

Colonial Van Lines was responsive and the phone calls were nice. The woman I spoke to emailed me promptly and gave me a decent quote at the time. We were relocating from Chicago to Pittsburgh, Pennsylvania, which was 410 miles, and I was quoted $2800 for a one-bedroom condo and for that mileage. But on the day of the move, it doubled because the movers said the weight ended up being 6,700 pounds. That seemed really heavy for a one-bedroom-condo to me and there was no way for me to confirm that. But they said that the price was based on the weight so it more than doubled.

Colonial Van Lines' quote was spot on. The movers did good. There was a little bit of miscommunication for the time frame but other than that, those guys were great.

When I was looking for a new moving company, Colonial Van Lines was one of the highest rated that I saw. The moving process went very smoothly. The account manager kept us very informed and let us know what was going on and what was to be expected, and everything went through as planned. The moving crew was very professional and efficient. They packed everything that needed to be packed and moved everything expertly. The drivers were travelling to Washington D.C. through the state and they were delayed on the first day because of snow, so that was understandable. Then they showed up and arrived early the next morning at 7:00 AM.

Lying, deceit, tardiness, and more. This company should not be allowed to conduct business. They are unethical and think it’s ok to lie to their customers. At every instance in this process, they were late and underperformed as to what was promised. Please save your family the emotional and financial hardship from dealing with this awful company.

The expectations set by the moving coordinator were about 90% accurate. But for the pickup and delivery, we were kind of in the dark and we did not know exactly what to expect. A couple of big items needed to come out of the house and be stored. The materials were all in the garage ready to go. We had boxes but we didn’t have furniture so there was really nothing beyond heavy. A couple of TVs were heavy but that was about it. Everything was surprisingly good. The crew was also very good about making sure that the furniture had protective felts on the bottom of the base. It was all wood floor so it was advantageous for us in that stretch.

Updated on 4/12/2019: I had a bad moving experience moving. From Virginia Beach to Colorado. Colonial has since contacted me asking if they could work with me to resolve these issues. I spoke with a nice lady named Donna and she took down all my information and asked me if I would be willing to try to come to a resolution with them. She took my statement and within two days called me with a resolution amount that was very fair. I had felt that originally they had overcharged me so I really appreciate that a company would try and correct their errors. I appreciate that and I now feel like I can consider the matter resolved.

The Colonial Van Lines rep that I talked to on the phone was informative and good. But the service cost more than we thought it would. We had them give us a quote, but we didn’t think that the stuff to be moved would be that much or weigh that much, and there was also a certain fee that they charged because the moving vehicle was more than 75 feet from my door.

I started a new job and based on reviews I chose Colonial Van Lines to help me move. Their rep seemed like a nice guy. He went over the details of the move, which was a little complicated because we didn’t know everything we were moving. Somebody said they’ll hang in there with me and gave the quote to me. They were fairly accurate with the expectations they set but I underestimated how many pounds we had. My experience with the account manager was very nice. They handled everything well and it went smoothly. However, they took a little longer than I expected to deliver our furniture. They came a couple days after the last day of the estimate.

I am to be compensated with a check for $600 for lost/broken items and refund of partial storage fees. In return Colonial Van Lines will receive a satisfactory star-rating and this issue marked resolved. However, If I do not receive the compensation, I reserve the right to update and reflect that in this review or a new one if need be.

My ex-husband moved to a new home and we got Colonial Van Lines for their price. The quote and everything else was done on the phone and it was pretty simple. The rep as well as the service were fine. I’d recommend them.

My daughter was changing jobs and Colonial Van Lines was fabulous in helping her move from New Orleans to Richmond, Virginia. I initially went on a list of movers, and I looked at their ratings and chose them. Their moving coordinators did a wonderful job. They did everything they said they were going to do and it was extremely accurate. Every conversation we had went just the way it was supposed to. We needed them to have the timing of the move (the day we needed to leave and the day it needed to be there) to be perfect, and the move went flawlessly. I did what they asked me to do and I was totally prepared during the pickup and delivery. Everything was ready for them as well. I would recommend Colonial Van Lines. If I ever move again, they would be the first company I will call.

We relocated and our move was about 1,100 miles. I with dealt most of the stuff with Colonial Van Lines’ driver and he was great. Everything went as expected. Colonial Van Lines was awesome.

I looked online and I asked the top three moving companies for a quote. American was first and Colonial Van Lines was second, and they responded and I got a quote. The third one never responded. I spoke with someone at the first high-rated company and Colonial followed through and called me back a week later. And all the way through the process, Colonial was wonderful as far as follow-up and everything on it, and I chose them because of communication.

We've searched a bunch of moving companies and got a few appraisals and we selected Colonial Van Lines for our move from Eastern Texas to Washington State. We were very happy with the mover and how everything went. Everybody was very good about contacting us through the moving process and the mover himself contacted us regularly and kept us on track on where he was and so forth. He was excellent. I liked his courtesy and accuracy. He was on time and was like a little man-beast when it came to moving stuff. I recommend Colonial Van Lines.

Well along with a brand new 50 inch TV that was broken, antique Oak Coffee table, stoneware and other items the movers broke the garage door and a water spigot. I spend $4500 to move from Ca to Fl and looks like I will be spending plenty more on damaged items. I received a survey from the "Director of Customer Experience" and sent her my feedback and did not even receive a sorry or apology just a generic letter with a claim process. BEWARE.

We were changing states, from California to Texas, for a job change, and Colonial Van Lines showed up with everything and got it done well. The only thing that we didn’t like about the move was that we didn’t have a way of contacting the driver very easily to find out his location. We were given such a large time range and it could be anytime within the particular week. Then we didn’t have any updates for quite awhile until finally they said they were going to be there the next day. It was a little weird. But once somebody had called us later in the week and said they were heading in and it would be a day or so, everything was on time that way.

Terrible experience. Do not recommend. I moved from Georgia to California with them. It's cheaper than most, but you lose out a lot in service and that makes a big difference when you move. Colonial subcontracts with different companies, but isn’t upfront about it. I would not have gone with them if I had been able to look up the moving company they subcontracted me with… More on that later. The only good part about working with them was getting my car shipped over. That subcontractor was very good.

I was coming down from Colorado to Alabama because my 78 year old sister lives here and she has some medical issues so I decided I’d live down here to be closer to her. I had gone on to the internet to get a list of companies and Colonial Van Lines responded to me. The gentleman that called was Paul, which was also my late husband’s name. I felt like my husband was still guiding me so I got Colonial Van Lines because of the guy’s name.

My parents were relocating from Pennsylvania to Rhode Island to be closer to me and Colonial Van Lines seemed more reliable than other companies. The move was about 350 miles and the timing of it was very important to us. We wanted to move on the 28th or 29th of December and it felt like we could count on Colonial to move us at the time we wanted. Also, I had a lot of really good conversations. Arnell was very responsive and reassuring in terms of the things that were important to me. When we still haven't heard the specific moving day on the 27th, I called to follow up on that and he was able to put me through to the moving coordinators and helped me get the information that I needed.

When I did a search on Google, Colonial Van Lines was the one that responded positively instead of emailing me every two minutes and calling repeatedly. I finally blocked some of the companies because I got tired of hearing from them. My moving coordinator was great. I had a good experience with Colonial Van Lines and I loved it.

Upon company review, we resolved any issues that previously existed with the company. As a result we are able to provide a 5 star rating.

I'm a military brat and my parents had an experience with Colonial Van Lines moving us before when I was a kid. This time my daughter was moving, and since she works, I did the footwork upfront. The services and expectations that were set by the moving coordinator were accurate. My daughter could've been more prepared for the move, but everything was fine. The Colonial Van Lines team worked hard and the driver was very polite. I went with my daughter during the move, and they were calling her but she wouldn't answer her phone, so they called me instead. We went from Birmingham, Alabama to Tampa, Florida, and this whole move took three weeks from beginning to end. I would tell others to hire Colonial Van Lines.

Colonial Van Lines was the only one who answered when I sent out quotes for moving our office from Alabama to New Mexico. I'm in Virginia and all I did was set up with the very good Colonial rep. She got everything done and we were moving within a week. We had everything packed, boxed, and we were ready to go during the pickup, then everything arrived in good condition in the new location. Colonial Van Lines is worth the money and I would definitely recommend them.

I had an executive relocation across the country (Maryland to Florida) at the end of November 2017. The relocation was fully paid for by my company. It was a full pack, and full unpack and involved two cars. Based on the requirements of my company I obtained three estimates all from national movers. One was Colonial Van Lines. When I called Colonial my first contact was a wonderful gentleman.

You want to make a move? Colonial Van Lines would be a good company to take a look at. I moved because of employment and I used Colonial with the ease of requesting an estimate. We loaded up on a Monday then I had my things delivered over a thousand miles away by that Friday, and nothing was damaged.

Colonial Van Lines had a great reputation online. The reviews were good and their price was very fair. I was retiring, and we had to move about 1,100 miles from New York to Florida. Colonial's team was very professional and really great. They did a great job at the pickup point and delivery. We were all packed up and ready to go during the time of pickup. The whole move took about ten days from beginning to end, and that was at our request. If friends would ask me about Colonial, I would tell them to compare them with another company. I always encourage people to shop around, but I think Colonial Van Lines is the best. I would recommend them to anybody. We have more stuff to move from New York to Florida once our apartment sells and we will very likely call Colonial Van Lines and ask them to do it.

Be very careful when engaging this company as they are really an umbrella company that sub-contracts with other moving company. I should have realized there would be a problem when they based my initial quote and final quotes on over the phone assessments. When the movers arrive, they gave me a new quote. All of these they said were contingent on how much the truck weighed after loaded. Then, when the truck was loaded and weighed, they gave me the new cost which was eventually 4x the original quote.

They missed the proposed (and paid for) pickup date by 9 days. I was never provided information from Colonial Van Lines, I always had to call them and sit through an automated telephone system to speak with an Account Manager. My Account Manager did not prioritize my situation after the initial time frame was missed - I found that 3 days after missing the pickup, my manager had still not resolved the situation with their internal moving contractors and was not aware of the reason for the missed time frame. After asking to speak to their manager, I was hung up on.

I was very happy with pretty much all parts of our move. Our account specialist would always be available or call us back same day. I was never un-sure of what I needed to do or what was expected of me or what the company was doing. Only critique comes from the fact that when our shipment was received we were missing some screws from our bed frame. And the shelf pegs were missing from a glass case.

We moved from New Jersey to Florida about 10 days ago. After we paid 1/2 of the binding estimate and our stuff were uploaded everything seemed going smoothly (except that we had to follow the truck to the weigh station - I recommend it to anyone in the similar situation - since the pick-up guy (Colonial is a Broker contrary to their sales person has represented to my wife) insisted us to sign to the estimated weight of 7,500 lbs, initial binding estimate was approx 6,000, actual weight 5,500 lbs!).

Some of my colleagues had used Colonial Van Lines and they said the service was good. So I used Colonial's services as I moved from Merrillville, Indiana to Charlotte in North Carolina. Their moving coordinator did the estimation and that part was good. But it was difficult to reach out to people when we had to call back, and it always went to voicemail. The account manager called once while he was driving and said that we would talk later, but he didn't call me back. I emailed him and he did not reply. So, I had to reach back to the person who provided me the estimation. He told me that when the moving date comes near, someone else will call out. But I reached out to the account manager because there was a modification that I was trying to add to the estimation. Otherwise, the move was very good. I’d still recommend Colonial Van Lines because they did a good job as a group.

I was moving an office from out in Louisiana to Houston, Texas. I was moving some cabinets and office supplies, and Colonial Van Lines was the only company that could move the load and they had the equipment to do it. The people at Colonial Van Lines were really helpful compared to the other companies that I reached out to. The quote that we were given was pretty close to the actual price, and the account manager was really great. It was around Christmas, so there was some miscommunication on the delivery date, but everything was fine.

My son-in-law had to move and be in his new job in less than two weeks. I was in a hurry and Colonial Van Lines was the readiest to be up and running and get a very quick move done. Every single one of the moving coordinators that I talked to was excellent. They were professional and prompt in responding. They were very clear in the information they needed from us and what we gave back. We were working with the move in two states with me paying and my daughter moving three states away, and both of us talked with them. We set up the move on the Friday before Christmas and, except for Christmas Eve and Christmas Day, I heard from them everyday between then and the day of the move just to touch base.

I had graduated from school and was looking to get a job. The Colonial Van Lines moving coordinator was very cordial and responsive in helping me. He also gave me advice when getting quotes from other moving companies. Colonial was very quick in their response to give me a quote and they were very helpful along the way. Plus, the quote given was spot on. The pickup was delayed by a few days though and I was very ready to get my things out of there but it didn’t take long at all for them to deliver the items. The delivery from Virginia to Texas was incredibly fast and efficient, and done in a week. Colonial Van Lines was really great on the front end and the agency that they chose was great as well.

Carrier picked up 2 days later than scheduled, account manager unaware. Carrier emptied trash from their truck onto the pavement before leaving. I had to clean it up. Delivered 11 days later than scheduled. Packer used my bath towels to wrap my glassware. Boxes were labelled illegibly. Pots, pans and kitchen items were just dumped into boxes, not wrapped. Wheels were broken off my Craftsman tool cart. Dryer feet are missing. Dryer now sits 3" below normal height on its frame. Large gouges in 2 pieces of wooden furniture. Deliverers failed to fully reassemble refrigerator and bed as contracted, reason was that they had to get to Walmart to pick up wired money so they could eat. Brought other customer's art piece into house. I told them it was not mine. They left it anyway. A $700 computer was not delivered. Contract carrier Natoni Movers. I have used moving companies 3 times in the past. This is the worst experience by far. I will NEVER use a broker again.

I had called around and got a few quotes from different moving companies. Colonial Van Lines was within my price range but I decided not to go with them initially and went with somebody else. Unfortunately, those movers never showed up on the day they promised, the backup day ,or the following day. I called Natasha with Colonial and she was very empathetic at my case, and was able to set something up immediately for me. The communication was so much better than I had with the other company. It was ideal and top notch. I also spoke with Natasha's supervisor, Collette, then carrying on throughout, I had a few dispatchers call me, and Lee was who finished my transaction. The movers called me that Friday evening to see if I wanted to be picked up that evening but I was out of town. I told them I'd be back in town 10:00 AM that very next day on that Saturday, which was the date we had scheduled.

I bought a condo in Florida and moved some furniture. Aside from being a little bit cheaper, Colonial Van Lines was in the time frame that I wanted. The quote they gave me was accurate and they were all professional and helpful. They let me know what was going on. Even when they were packing the house in Indiana, they would let me know what they were doing. I have moved with moving companies before and Colonial did by far a better job than the last one I got on keeping me informed and talking to me while they're doing something. For delivery, I had a friend come and let them in and she said the team was courteous. I couldn't have asked for any better. I'd really recommend them.

Working with Colonial Van Lines wasn't the greatest, but it was okay. At first, we were going to go with North American but they kept delaying our move date. My husband had to be here in Pennsylvania for a new job, so he quickly called Colonial since we were considering them too and they were able to get us out on time. The coordinator had me walk around the house and told me what furniture and stuff we had. It was just an estimate and he did an okay job. North American sent somebody out and they came through the house, which was a little more comfortable because they could give us a better estimate.

Everything was good with Colonial Van Lines and I got all the packages and all the boxes. However, I have not been told about the lift charges. And with the distance, they said that if it was going to be more than 80 feet, I had to pay something extra which came as a surprise. Also, I had one problem with my bicycle as there were some scratches on the beam. I just saw it a couple of days back. Nonetheless, try Colonial because of the good reviews and they have done a good job.

I shopped online for moving companies based on price and I decided on Colonial. Their rep was pleasant and helpful. The pickup, however, was delayed which aggravated me. It was supposed to happen on a Friday, but it didn't happen until Monday. They told me that it was because they had a hard time finding a contract mover since it was the holidays. But the driver and his helper who came were nice. It took them five days to deliver my stuff from Arizona to Nevada and I was satisfied with it. I had to pay a bit more than the price they quoted me, but I expected it.

I underwent a job change and had several moving companies that were time-tested but the sales rep, Maria, had a very nice approach to the sales and follow-up, so I chose Colonial Van Lines primarily because of her. Donna, the moving coordinator, was great. She helped us understand and tried to keep us informed of what was going on especially when there was bad weather and it was going to be hard to get the van through.

Colonial Van Lines helped me move from Georgia to Albuquerque. Their coordinators and moving crew were very nice people. Everything arrived lovely too. Colonial Van Lines' cost was also reasonable and I would use them again.

I did an extensive search on the internet because it seems like it's one big black hole when it comes to moving companies. I referred to ConsumerAffairs and Colonial Van Lines came up. It had 4 stars out of 5 and they had a significant quantity of good comments about their service from other people. That's the first thing that caught my attention. And then there’s a person who works there. His name is Bryan and he's a supervisor. He impressed me with his professionalism and objectivity. He did not offer a deal that was too good to be true. He was honest in the financial part of it. He told me that they charge per pound and said what I'm going to pay. He also explained how the move would take place and it took place exactly the way he explained it.

I used Colonial Van Lines before and this time, I needed to move from Albany, New York, and their crew got to Pittsburgh, Pennsylvania on time. It went pretty smooth. The moving coordinator was very professional, friendly and helpful. Also, the expectations that were set were pretty accurate. They picked my things up on a Saturday and delivered it on Tuesday. They delivered as promised and I’d use them again.

During my recent move from CA to VA, the movers with Colonial Van Lines were very helpful and provided a service that was top notch. I would advise considering this company first before all other. High quality for a reasonable price.

I moved from one apartment in South Carolina to another one-bedroom apartment in North Carolina. Colonial Van Lines helped me out coordinate the move and it was a good experience. They were professional, courteous and thorough. They called to make sure everything had gone well and that the movers had arrived. The expectations they set for me were accurate and everything that they told me was what happened. And, the movers packed a microwave and some other appliances I wasn’t sure about how to pack. Other than that, everything was already boxed up and ready for them. It was the easiest move I’ve ever been a part of.

I was apprehensive about using any moving company due to all the horror stories on the media and through friends and family. Colonial was fabulous and my move was smooth and professional. My weight came in under the estimate, I am told I will be getting a refund. I would recommend this company.

A friend recommended Colonial Van Lines to me and I had a very good experience with them. I was a little bit hesitant, as anyone would be before a big move, but they went above and beyond my expectations. All of my furnishings and boxes came in perfect shape. The drivers were very good about staying in touch with me so I have no complaints at all and I’m glad I went with them. They did an excellent job.

I changed jobs and moved from Delaware to Atlanta, Georgia. I did a lot of shopping and price comparison among moving companies at that time, and Colonial Van Lines gave me the best rate. My initial consultation with their coordinator was really good. The guy was more than helpful with me. After that, I got handed off to a few different people, which was a little bit frustrating. It would have been nice to have the same person handle it the whole time. Though, they put good notes in the system. Whenever I needed to talk to somebody, I did not really have an issue. They came a day late but they did contact me about two days beforehand letting me know that they would be one day late. So, they were not bad in communication.

I had to move from Merrillville to Dallas, Texas for work reasons. I have a couple of friends who had used Colonial Van Lines so I hired them and the coordinator was really good. He made sure that he would call me up every two days and gave me an update once my stuff was picked up. I didn’t really have much time to schedule the move. I just gave them two days and there was some miscommunication. I told them that I wanted the stuff to be stored in Dallas because I didn’t have an apartment at the time. But then somehow they ended up storing the stuff in Indiana.

I’m a property manager and the moving service was for a prospective resident that was moving from North Carolina. I was scanning the internet looking for the best deal and saw that Colonial had a Black Friday special, where there was a $500 concession. We talked with the moving coordinator for three weeks to get the move and he was very helpful. It was challenging for both of us but he did a lot, considering it was not me or anyone moving for someone. I talked to a supervisor too and he did a great job. The people who moved the things were very helpful to the resident. They got the load here in a day and a half and it was good. I would recommend Colonial Van Lines to others. My resident was very happy and Colonial made the move very smooth. They were done with their job quickly and made the process easy.

Was very pleased with their service and professionalism. They were on time. Very pleasant and got my items to my destination in a timely manner. I would not hesitate to use them again and would definitely recommend to anyone. I was contacted and kept informed as to when they would be arriving and was not kept waiting.

I needed to move 700 miles from New Jersey down to South Carolina. The Colonial Van Lines guys who came were very quick and efficient and they were easy to work with. They were a group of people from Egypt but their command of English was very good. They forgot the mirror though, so I called them and they came straight back and packed it. Also, I felt like they used way too much packing material and I didn’t understand how they used 22 rolls of cling wrap when I did most of the packing myself. To spend $700 dollars on cling wrap when I packed most of my stuff was a surprise. I wasn’t expecting to have to pay anything on that because I thought that was part of the move. I ended up paying around $400 extra on packaging materials as the company gave me half of the total.

I recently moved from Pennsylvania to North Carolina and hired Colonial Van Lines for the move. I was extremely pleased with the results. Everyone involved could not have been nicer or more professional. I would definitely recommend this company to anyone looking to move.

I was relocating from Missouri to Maryland. I did some research and found Colonial Van Lines on the internet. They were easy to work with and they were willing to give me an estimate on the move. I went over the weight but it wasn’t exorbitant so I was satisfied. The move went smoothly. The mover, Jason, had a great crew and he not only picked up the furniture but he delivered it to the new location two weeks later. It was perfect and he took care of everything. I couldn’t have wanted a better experience.

I had a great experience with Colonial Van Lines. I'm retired and I purchased a home and was relocating. While they were expensive, they gave me a good rate. Also, I was able to download an app and from the app, I was able to enter in my information as to where I was moving from. I also got to take pictures of the room and tell them what I will be moving.

We were moving and we shopped around for moving companies. We got quotes and compared to Colonial Van Lines, the bigger van lines are just way overpriced. Colonial did the quote over the phone and whoever did it was spot on with the weight. But then their storage is extremely overpriced compared to any other storage facility, so I cut it in half by pulling it and putting it in another storage facility. Our moving coordinator was really good and so was the account manager. She was very knowledgeable, attentive and upfront with everything. She called to make sure everything was okay, called during and after the move. Everything went as expected during the move. They notified us when it will be delivered and they came on time.

A move from Florida to Missouri. My dealings with Colonial Moving Van Lines was a delightful experience in many ways. Everything they said they did. All aspects were handled with professionalism and done with a timely manner. The pickup and delivery went as planned. All the items arrived without any damage. Overall it was a great moving experience. And would call them anytime for our next move.

The job that was done was excellent. The follow up was very thorough. My wife and I have moved several times from state to state and we never had a better job packing and taking care of our furniture and possessions. The gentleman who packed and unpacked were very thorough, helpful, respectful and polite. Could not of asked for a better job.

My fiancée and I are pilots and I was moving for work. We're originally based in Minneapolis and then we're now based in Los Angeles, so we chose San Diego to move out to. The initial phone call that I had with Colonial Van’s moving coordinator, sold me on the whole deal. It sounded that they are the most professional that I found and they provided good services. He got me the quote originally and when we went over the inventory, it was an accurate quote. There was a little bit of confusion with the actual delivery dates between what the moving coordinator had quoted me and with what they had given me later on for the delivery window because I was going to be gone that weekend. But their account manager handled it and put the move on the correct date and it went smoothly. Overall, it was a good experience and they did a great job. Everything went well and I'd recommend them.

We checked moving companies and saw Colonial Van Lines' good reviews. The rep I dealt with did a really good job. She got all the inventory, gave an estimated price and then, an actual weight when we were done. She also kept in touch and gave us a step by step process on how it was all going down. They also answered all the questions that we shout out at them. I would've liked to get a paperwork after they estimated and the actual weight that was inventoried but other than that, they were really good and I was satisfied.

After speaking with a Colonial Van Lines representative, we were offered compensation for the issues we ensued during our move.

Colonial Van Lines did fine when I moved states for work. The date communicated and time estimated for them to reach here were accurate. I also liked their customer service a lot. It was a smooth process from the up go and when I was looking for a quotation even the price was fairly competent. Annie, the moving coordinator, asked me and observed what I exactly had to move. She also gave me a very good offer. At the end when they weighed everything it pretty much matched what she estimated. So it was really helpful for me to kind of manage the finances as well. I had a lot of account managers and I assume it was Colonial’s business model to have three different managers at each stage. All of them are helpful at every stage but it would help to have just one manager I could have contacted.

Issue resolved. Company says they will give me $100 to change my review. All I will say is that I want this behind me and $100 is not the compensation that is deserved, but I want it to go away. I don't want phone calls and emails from this company for me to change my review. Done!!

I moved from West Virginia to Pennsylvania. The Colonial Van Lines reps were really nice and well-mannered. They contacted me several times to make sure if anything got changed. They asked numerous times and they were all always very nice. The manager was knowledgeable, knew what to ask and he did anything different he wanted for each room. We had everything packed in boxes and the rest was up to them to take it apart and put in the truck.

Zenya from Colonial has been working with us to get the issue resolved. They are supposed to be paying for the new movers and the damage done to the house by their subcontractors when they finally arrived which is fair. I put our new movers in touch with Zenya and last I had checked in with her they were working to make the payment for the move. we are waiting for our realtor to send us the invoice for the wall repairs and then will be sending it on to Zenya and Colonial when it's received. I feel its taken care of in talking with her and everything that she has done for us on the matter. Now as for a review of Colonial, I'll give Zenya a 5-star rating and say they need more people like her working there. They took responsibility and made the effort to make things right. I'll change the review to a 3 star.

The individual who I initially spoke with at Colonial Van Lines was very forthcoming about the process and the relative cost I'd likely get. My move was for less than a whole apartment. At the start it was hard to get in contact with the coordinator but after that it was a lot easier. As for the delivery time they arrived 20 minutes after I instructed but that wasn't too bad. The account manager followed up regularly. They picked up on the 11th and then they dropped off everything on the 21st. The load was so small and it was very easy for them to grab everything and expedite the process. It took 30 minutes in loading it and 30 minutes to unload. The movers were very sociable. They were nice, very friendly, made sure that the service was in and out and explained everything to me.

When I was calling to get estimates, Colonial was the first group that I was able to actually talk to a person. Their pricing estimate was based on weight and I liked it. Plus, their customer service was very helpful. Even the moving coordinator was always available for questions I had and if he wasn’t directly available, someone on his team was able to answer my question. So, it was a positive experience.

Colonial Van lines delivered our stuff on Jan 7th and also took complete responsibility for the inconvenience caused. We are thankful to "Al" in customer relations who answered every call promptly and took every possible step in resolving the matter.

Colonial Van Lines did a wonderful job. They based the quote on the weight which was within a half percent, so the total dollar amount was right on point. They also followed up and initiated phone calls without me needing to make a call. And I didn't make a single call to them unless they called me first. The two drivers gave enough notice when they'll be here. They then showed up promptly. And when they delivered the merchandise in Baltimore, they did likewise. I asked for a 30-minute window and they provided it. The whole thing was awesome and it was a smooth transition. I'd refer them in a heartbeat.

When my our son was moving to Indiana, my husband went online and found several moving companies, and I responded to a couple of those. But Colonial Van Lines showed up in our email and I returned their call. Their initial quote of $2,100 was about $400 less than the others. I started the conversation with them and the reps were very professional, friendly, patient and clear, and they repeated anything I didn't understand. I usually spoke with their female rep, and after I heard from the first person, the second person called to verify what we had agreed to. We also got a call from the actual movers. It was a little disconcerting. And it wasn't until the movers showed up that we felt secure that it was all the same company.

I got tired of Colorado and I wanted to move to some place different, 1300 miles away to Cottage Grove. I was ready for pick-up and I told Colonial Van Lines I really need them to pick my stuff up on Monday because I've made arrangements for my traveling. I had to wait until Tuesday though and that inconvenienced me. The move took a little over a week and I was disappointed that they wouldn't be delivering my furniture until two days after I arrived. But I worked through it and everything was fine. The communication was great too. They called me almost everyday to let me know what was going on, what they were going to do or where my stuff was. But they took advantage of me in some ways because it was just me. I was in a hurry so when I put my deposit down, I thought $1400 and that would be it but they kept adding charges. I didn't have much stuff but they told me my stuff weighed two tons and eventually, the move cost me $5800.

I heard a lot about Colonial Van Lines on Google and I found that they have the good ratings that's why I went with them. My moving coordinators were really good and really helpful and explained everything to me. The quote they have given and later on the quote overall with was less so they've reduced the amount. I was really surprised and happy for that. The carrier driver was also good. He placed the stuff where I wanted. Overall, everything was good. Whatever I needed, they gave and whatever the deliveries to deal with so everything was perfect that's why I recommended their service to four of my friends, and they were also happy with that.

The moving coordinator was professional and good. He gave a quote and it was pretty on target. Pickup time was perfect. With delivery time, the moving driver had to call and tell me as I never heard from the person who normally calls. Overall Colonial Van Lines were trusted, did a good job, and were on time.

I had used Colonial Van Lines before for a move so I was familiar with their cost and reputation. Everybody was great, including the personnel I dealt with and the individuals that I spoke with on the phone. Diana was great. Mina, in particular, was the primary form of contact and was always very responsive, either via email or voicemail. If I left her a message, she always returned the calls promptly. We had to delay a few things because the house wasn't ready, but in general, everything was on time. The gentleman who moved us out was the subcontractor and he picked us up from New York. He and his staff were outstanding and extremely careful. So far, we've only found one broken item out of everything. They all did a great job and we're very pleased with Colonial Van Lines.

Moved from Atlanta Ga. to Bellingham, Wa. My goods were picked up back in Nov. 9th. Today is December 29th and my goods are still somewhere out there on the roads. Filed a dispute and talking to lawyers. I'm a contractor and my tools and instruments are on the truck while I'm losing income big time. Imagine my delicate instruments, music gears, furniture in the hand of these irresponsible people. This is simply insane.

I heard from people that Colonial Van Lines was good. They were a reference. Everything was good with my move. Dealing with the coordinator went well and everything arrived in good shape. However, when they delivered my stuff, I paid the driver and they told me I will receive a check as a refund for that extra payment. It has been 20 days and I still haven't received it.

Movers were very good packers and also took great care to label contents and room origin. They were careful in moving furniture without marring floors and walls. They worked as a team in solving problems and remained level-headed when trying to figure out best solution to fitting furniture through doorways. The estimate to move was well below final cost. Both parties need to take care in being more accurate about cost and weight factors. I appreciated response from Colonial after hearing my concern over the discrepancy of estimate and end cost. I felt heard and appreciated their adjustment in response to my issue.

Colonial Van Lines was the only one that called me back for my move from Altus, Oklahoma to Midland. There were two moving freights - half my stuff to Midland and half of it to my dad's shop in Nocona, Texas. They were pretty well on their timeframe. They were a little later the day that they moved my stuff to Nocona by five hours, but they originally had told me that they weren't going to be able to make it that day.

Aside from moving recently, I had a very large door that I needed to be moved from Omaha down to my house in San Antonio. Colonial Van Lines was the most responsive to my needs. Everybody that I dealt with was very helpful and stayed in constant touch with me to make sure that everything was being handled. Everything was ready to go when they came and it took about five days from beginning to end. I'd recommend using them.

I was running close to the time moving from Florida to Colorado. Another more famous company was not getting back to me in a timely fashion but Colonial Van Lines took care of me right away which was really impressive. They were also really good with keeping up with me and let me know what’s going on. On the other hand, I thought the quote was a little high at first and then I realized we had a month so, they’ll pack while they’re up, too. I’m used to doing all the packing and then just move in, but they did a lot of the packing, too.

I secured a new job in Washington DC and I had Colonial Van Lines for my move. I had 45 boxes and 7 pieces of small furniture so my move was relatively easy. I spoke to so many people and they were all very helpful. The only encounter that we had was when we had the hurricane in Houston. We had to coordinate and work around the weather but that was nothing that the company could have alleviated because it was something beyond their control but they did a good service. My stuff was all packed and 98% ready to go and the movers were very good.

Colonial Van Lines responded to my quote, but there was some confusion about the packing elements. It was not really clearly laid out on the day that they came in. The packing itself cost me around $250 more. Despite that, the overall experience was okay. They picked up on time and delivered on time.

I moved back home and used Colonial Van Lines. I gave them a short notice and they did everything they could to work with me. They kept up with me and worked to the schedule that I requested. My coordinator and the movers, Victor and Sasha, did an outstanding job. I had most everything packed and they packed first the breakables. It's what we agreed on them as far as the estimate. Everything worked perfectly and got me moved a day sooner.

We moved out of state to live closer to our daughters and to get much better health care. I had done some research online and we were going with another company until I read good reviews about Colonial Van Lines. I liked how everything went smoothly and how they were helpful. The guys who picked up and delivered the furniture were very professional and good at their job. The people that we talked to and worked with on the phone always answered our questions and were as courteous and helpful as could be. We started out with Tony, and he was fantastic. He would call us back any time very promptly. Then, the lady who assisted us next was very courteous and very prompt, too.

I was very nervous about the move. My husband passed away and I had to do this by myself. But when I made the initial phone call everyone was very pleasant and helpful but I was still nervous. When the movers came to load the truck I was still putting things together. They helped if things needed to be boxed and they took care with precious items. (My last move was horrible). When the truck arrived at my new home the first thing I noticed was none of my boxes were crushed or damaged they were as fresh as when they put them on the truck 6 days prior. I moved out of a 2 story house into a 2 bedroom single wide trailer. When they were bringing my things in I told them to pile it up in the living room and I would sort them later. The guys were like are sure some of the boxes were very heavy. They wouldn't let me lift them. They wanted to set up my furniture. Get everything in order.

We wanted to be in a different area of the country. We got Colonial Van Lines since they followed up the best. They were also very positive and did a very good job. The moving coordinator helped to arrange the logistics and that went pretty good, too. The quote they gave was pretty accurate and reasonable. The driver did a great job and everything got there fine although, a few little things got scuffed or got lost. On the other hand, I was a little frustrated when they gave me a window and they couldn't narrow it down to the exact day the moving truck was going to arrive until the day before so, it's hard to coordinate. I'm fond of planning a gigantic move and have people help me. Overall, it was a positive move and I would use them again in the future.

Colonial Van Lines was very professional throughout the move. They made everything easy. The movers were professional and I was pleased and surprised that they took the time to individually wrap the furniture. I was impressed. And on delivery at the other end I was told that the movers did a wonderful job and everything was received in good condition. I would recommend Colonial Van Lines. They said it would probably take from December 20 to January 3rd for items to be delivered. However items were picked upon December 18 and delivered at their destination more than 1000 miles away on December 21.

Uncommonly good experience. The company kept in constant contact with me: confirmed pick-up 24 hours in advance and then 60 minutes before the truck arrived, confirmed delivery date twice, called delivery point 60 minutes before delivery, and then followed up with me by phone to confirm delivery and satisfaction. Moving guys were concerned and efficient, and the goods were delivered without damage or incident. Price was fair. Very high-touch transaction, which was much appreciated on both ends. Would certainly use again and would recommend the firm. Great job!

I saw Colonial Van Lines’ listing on ConsumerAffairs and also got a reference from friends. My experience with their rep was a great one and I would recommend Colonial Van Lines.

I vetted about five different companies and the representative at the frontend with Colonial Van Lines was awesome. He and I spent a lot of time on the phone and he was very patient with me. We went through my inventory in excruciating detail and he assured me the things would be fine. From that point on, the service stuck. At about 30 minutes after the mover came in the door, one guy came and told me that the bid was too low and they were going to charge me another $800. I fought with him to the point he finally gave in, but it took a call back to the gentleman who I worked with that gave me the initial bid. And it took me, not being very nice, to tell the guy I wasn't going to pay him anymore. He finally backed out.

My husband switched jobs from Nashville to Utah. He checked the rates from different companies and got affordable quotations from Colonial Van Lines. They were also ready to deliver within the timeframe we wanted. The person they had at Nashville, who helped us to load all our items, was fantastic. He packed everything properly. In addition, he was very helpful and informative about how it goes and how would they drop it off. He single-handedly managed the entire move. Everything got here in one piece, except for the baby crib as its leg was broken. And since it was costly, my husband will file a claim through the insurance. The delivery was within the time limit and the rate didn't deviate so much.

I had a new job and needed to move. Colonial Van Lines' moving coordinator was good. However, the guys who came to pick up created some problems for me. They wanted money from me for moving my stuff to the truck. They said that I had to move my stuff to the truck and they would not move it themselves. But it was not the way it was initially told to me. Other than that, it was okay.

I first called a different moving company and was looking for an alternative. The customer service that I got from Colonial Van Lines was superior. I was moving over 3,000 miles for work. The moving coordinator was prompt and responsive. Because I was so busy that time and couldn't take his call when he called me, he took it upon himself to call me back a couple of hours later which was very much appreciated. I had a good experience with the account manager as well. Although it was a virtual estimator, it was perfectly acceptable. It worked and we got the job done. I enjoyed Colonial Van Lines and had a very good relationship with them. I would use them again if ever I'd do another move. And I would tell anyone that if they want their move done right and get their stuff to its destination, Colonial Van Lines is the easiest way to do it.

We had to move across 975 miles to get closer to family and Colonial Van Lines gave us a price that we were comfortable with. We initially talked with their rep who did all the quotes for us but when we couldn't get an exact date and we couldn't line up, we could never get a hold of her. Also, when the mover showed up in a truck that was too small, we called people back and forth 100 times but nobody ever called us back. However, the move turned out fine. The movers were great and they got everything here. But I continue to get text messages from the mover saying that Colonial Van Lines never paid them.

We were relocating for work so we checked the prices of different moving companies and Colonial Van Lines had given us the best price. The service was excellent and both move in Michigan as well as in New York were good. They got everything we need and had taken care of that.

My wife found Colonial Van Lines online and it seemed like they were reputable. It was difficult to reach them by phone, though. We would call and nobody would answer. They would just call back. But they always stayed in touch with us with emails, which was nice. One issue that we had was that we told them that we needed either a warning or a specific time and they called me saying that they’re coming in the next day at this time. It was not a time that I was available, so that was a bit difficult but we ended up being able to work it out.

It was my first experience of moving and the follow-up from Colonial Van Lines was good. The rep I dealt with was good and everything went down smoothly. The people who came in here were also good and they did their job well. I didn't have to do anything and everything was taken care of by them. I was fully prepared when they picked up my things. Everything was packed and kept from my end. The account manager was also good that she responded well. I was able to reach them when I called them for some reason. At times, I got the voicemail and they called me later. I would recommend others to go with Colonial Van Lines.

The service I received from James ** when I initially called Colonial Van Lines and his insight that he provided when we were preparing for a move made me go with them. He was very informative. He took the time to explain things to me, what I should look for as I was receiving additional bids from other moving companies.

I sold a condominium in La Jolla and was moving boxes and two pieces of furniture back to my permanent home in Nevada. I went online and started to look up major movers. When I made the original phone call with Colonial Van Lines, I got a gentleman named Chad. He was so efficient and nice, and he always called me right back. I got transferred over to somebody else that kept in touch with me through the entire process. She was great too. Everybody was really very nice. I had all the cabinets marked, where to go in and where they need to go in, and what was empty and what was not. They knew what cabinets to go in and pack. We had a drop-off at two different locations, some at the storage unit and some at my home. They had that very organized when they got here. Alex was the head guy, but there were four of them and they were all great. Everything came as promised.

Absolutely amazing! We moved from FL to PA and it was completely worry free. The communication was fantastic throughout the entire process, the pickup and delivery time was right on point, and our movers (particularly Aaron) were the most pleasant professional people you could ask for! Not one item was lost or damaged on this move, and my husband and I are super grateful for Colonial Van Lines and their team!

Colonial Van Lines was the first one within my price range. They also seemed to know what they’re talking about and went right through it. They’re the most extremely professional company I’ve ever dealt with. I couldn’t have asked for more that they even had to go out of their way to accommodate my needs and it went without a hitch. They’re really good and professional, and I felt great and very prepared for the move. Others should definitely go with them and next time I move, I’ll search them out as well.

I had to move for the first time because of my job and using Colonial Van Lines was good. I had a good interaction with my moving coordinator. We had everything packed and kept on my end and the process went smoothly. All the people who came were also good and did their job well. They took care of everything. I would recommend my friend to go ahead with Colonial.

I made multiple calls to Colonial Van Lines to make sure everything was priced properly and proper services were provided. I was relocating for my job from Virginia Beach to St. Augustine, Florida. My move was seamless and there was no damage to my things. Both sets of drivers were very professional and accommodating. If I ever decide to move again, I will use their services. They’re well worth the effort.

My move with Colonial Van Lines was rather seamless. I needed to relocate for my job from Virginia Beach to St. Augustine, Florida. I had multiple calls with the moving coordinator to make sure everything was placed properly and the proper services were provided. Indeed, it was done well. Also, both sets of drivers as they were very professional and accommodating so I have no complaints. Using Colonial Van Lines was well worth the effort and if I ever decide to move again, I will use their services again.