Closet World Reviews

My experience with Closet World was good. They came and we discussed the layout of the couple of closets that I had. They gave me enough input to make it work. However, the biggest problem was it took a while for them to get the work done. But the guy that did my master closet was excellent. Did a good job. The closets are good, too.

The designer listened to my concerns and design priorities rather than just trying to cookie-cutter something into my spaces. They were also willing to put in time to continue to modify and refine designs before reaching pricing. The installation was done professionally. I took six hours for four closets. Overall, Closet World was very good and I'd recommend them.

I got a closet system that goes down the entire 17-foot wall and the closet itself is 5 feet by 17 feet. I love it. The installation was perfect. The guy was very good and did a great job cleaning up after himself. He made sure that everything was operational before he left and it was positive all the way around. If I had another closet to do, I would definitely reuse Closet World.

The designer was polite and professional. But the install process was delayed. I didn't know when it was gonna happen. I went with them because I needed it done promptly. But it was almost three months until they got to me. Once they got there, the tech was friendly and he was in and out in a few hours. They added shelving for hanging clothes. They also did three long cabinets for dresses. At the bottom, there's shelving for shoes. They redid two walls worth of space for $3,500. I highly overpaid for the product. My husband could have done the work from Home Depot products at a way cheaper price and at nicer quality. There's no backing for the shelving so I can see my wall behind it. My friends have done their walk-in closets and they have paid less money.

I was having a built-in closet built, and I wanted it done properly. I hired Closet World and I love their work. The designer we had spoke kind of fast and I had to slow her down a few times, but she was really good at her job. I got what I asked for, and the guys were very efficient and quick on putting it in my house. The installation took three hours or less. Right in the middle, I've got three drawers, then I got a space on the bottom, three on top. And on each side of that, I have six cabinets on the side of that. I have a lot of room up on the top and I have four rods to hang clothes on the left. And I have three on the right for our long suits or garments. They did a wonderful job and they didn't scratch anything up. They also explained to me which parts are adjustable and which ones aren't.

I got some closets done in the garage and I hired Closet World because of their price. The designer I worked with was lovely and really forthcoming. She was decent, smart, and had good follow-through. The installers were a bunch of characters and they were funny. They showed up late and I thought that they would never get it done, but they worked later into the dark and they got it done. They also did a good job on an install. But Closet World's markup is extraordinary and as a result, the fact they're still offering you deals is sort of a joke. They'd come in really high, then they'd give you a discount. It got to a point where the first designer I was dealing with went back to her boss and the boss got so upset that I was ready to wheel and deal, so he said they were not doing it. Then the second designer came back and we had a similar conversation. Then they agreed to do it for the price I wanted them to do it for.

I needed some lower-end stuff for a project. So, I went with Closet World. I had to put cabinets in my office. The designer was okay. He gave me what we needed. It was a good, basic design. The installation took a day. I thought they didn't do as good a job as I would have liked, but it was okay. They did a credenza-type unit and then they did some shelving. For what it was, the final project was great.

Closet World responded with courtesy and professionalism to my outreach and I was impressed with the presentation of their promotional materials. We did two separate jobs at two different times, both with the same designer. The first impression I got from her was that she was maybe a little stressed. But we had a good meeting. The first job was to remove an existing older shelf that was in the master closet -- have a storage organization system implemented as well as new door tracks installed along with new closet doors. I was impressed with that.

The rep was very thorough and we talked about what I was looking for. They provided good service and I would buy from them again. The build is very sturdy and it's holding up well.

My interactions with Closet World's designer were positive, until the end. He made a mistake on one of the drawings and it wasn't what we wanted. So when I kept on calling him, he didn't return my call. Once I got to upper management, everything was great. They took care of me, did everything they said they would, and we got it all done. The installers did some damage on walls and didn't want to have anything to do with it afterward. It wasn't that big of a deal because we had a painter in here. But that's par for the course.

Closet World was the first one who answered the call and they sent somebody out right away so I went with them. Also, I've talked to other people that have had Closet World done and they all thought that they had good service. I had two towers and a queen-sized bed installed and the designer was very pleasant. She sat down with me and took all kinds of measurements. She was very concise and very clear on what she was doing. She drew the plans out and then she told me the price. I okayed it and they sent somebody out a few weeks later.

Closet World had availability, and I didn't like the products of the other companies. I had them install garage cabinets. The designer was very collaborative. She was able to provide perspective based on other installations and was able to match that with what my ultimate needs were. The team that came out to install did an effective job. They let me know how long it would be and what it would be like. They did it within the time allotted, and the finished quality was good. I also used Closet World before. This is the third time of me using it. I do appreciate their specials. The accessories are overpriced, but I felt comfortable with the base installations, the materials, and the labor pricing.

I called Closet World and a lady came out and gave me a nice, good quote. The designer was a very nice and polite lady. She was very informative. She laid everything out for me and gave me all the details. The installation went smoothly. The first day that the installer came, he wasn't able to finish. So he had to come back the second day and finish the closet. But he was a very nice gentleman, working as fast as he could. I really was impressed with him. He was very detailed. He did a wonderful job.

The designer was quite friendly and helpful. Her first design wasn't what I had in mind. It was an oddly shaped closet. My initial reaction was that I'm getting the job done because I want the space to be maximized and not just because I just wanna do it. She easily understood and redesigned it to be more to my liking. The installation was fairly quick. But what they installed is made of very basic materials, none of which looks like how it costs. It was a $2,000 deposit for a very small 8x6 closet. But it was less than $300 for the materials. What they have in the ad is kind of deceiving. Unless you're really familiar with products and what they are worth, they're definitely overcharging.

I was happy with my experience with them and they have been helpful in getting me organized. I showed them what I wanted and told them what size and kind of what my budget would be, and they sketched it out for me. It was exactly what I wanted. The installation experience was okay. It was only one person who installed the system. I felt like it probably should have been two people, but they were able to do it. It was only supposed to be a one-day thing but it ended up being a two-day project. But the installer went above and beyond. He was a perfectionist so he was moving things around and really trying. He was like, "It was drawn like this, but I think it would be better if we do it like this." He did a really good job.

Closet World installed a closet for my son. The designer we had was very friendly, kind, knowledgeable, and helpful. The installers were quick and efficient. They also cleaned up.

We were over the top happy with our salesperson, William. He was extremely professional, and hardworking. He did a good job of assessing our situation. The first thing we did with him got completely scrapped. But he didn't hold it against us. When we got to the bottom line, it felt really high and we decided to put our dollar into a different area of the house. But he already spent a lot of time on it. I felt bad. But he didn't make us feel bad.

The Closet World rep and I had a great time. I told her why I needed what I needed, and she put a design together. It was a very reasonable price. It was a very quick and easy interaction as well. The work was done professionally. I have the two shelf bar and shelving combination in my guest room. In the other room, it's a larger closet. I have two bars on one side, the shelving unit and shelves in the middle, another hanging bar on the other side with another shelf there, and there's room on the top to put stuff, too.

Closet World did my garage, and I liked it, so I wanted to keep it the same. They put in glass doors, dirty clothes hampers and drawers. The rep was fantastic. They also did my daughter's closet. I'm happy with both.

Closet World's prices are better than other places. I had them do a closet for my master bedroom. My wife is happy with it. The first person that went in and did the measuring was very professional. However, the installation was a pain. They promised me they were gonna be in my home certain days, so I canceled all my plans and stayed there. Then they told me they were running in late. But they showed up at the very last minute and told me they didn't have time to do it that day and that they were gonna have to reschedule. It was a hassle to deal with unprofessional people like that. Also, there could have been a better attitude with the caller and the manager that tried to help me. Closet World needs to improve on the website as well.

I'm not happy with my experience with Closet World. They didn't do it right. They had to come out and put spaces so it looked like it's seamless but then they put nails in the shelves and it looked like they just patched them and left. They need to do something to fix it. Closet World should have good carpenters that know how to make things look like the pictures they put out.

We were looking for a California company. We know that Closet World is larger but they were local to California. The design looked great and they did what we wanted to do, and the price point was within the budget that we had allocated for this project. We had some water damage done from a leaking pipe. We were renovating bathrooms to get that fixed. And doing so, we had to remove doors from our closet and do all of that since it affected our closet. We were like, "We have it all open and bare. Why don't we look at getting some closet inserts and make it a little bit nicer looking?" So, that was where we started looking for companies. Closet World came out. The person who came out was fantastic. She drew up the designs right then and there after doing measurements.

Closet World offered a 50% off of the product and free installation. The rep came and took the measurements of the closet, and we went over what I was looking for, because I was kind specific on what I wanted. She drew it out, we went over it, and she designed what I wanted with the shelving. She was very helpful because I tried to save some money. Because it would go inside of a reach-in closet, she said, “You could save some money if you don't do backing on it. It’s just gonna sit right up against the wall.” And both the wall and the materials were white. She was good. I was happy with her.

I loved Evelyn the designer. She was wonderful, and her personality was sparkling. We looked at my challenge and she understood what I was trying to do. I was torn between putting the closet in two different areas of a room and she convinced me, and rightly so, where to put it, which worked much better. She was very open and creative and thought of different possibilities. She really cared about me and getting the best result for my room. Install day went well too. The closet was installed and nobody had any complaints. I didn't hear anything from my mother, who lives with me, or my son, whose room the closet was being installed. That's all that matters to me. Also, the installers were in and out, and they didn't leave a mess. I didn't have to clean up anything.

I did quite a bit with Closet World, including a long double desk which was custom-designed for me by Jackie. I did a wall unit surrounding a sofa that was in a fixed place as well, and it has lots of cabinetry. I also did a television unit with a lot of file drawers and storage floors because my parents stay in that room when they visit. The salesperson, Jackie, was fantastic. She listened to everything and drew it all out multiple times for me. I called her back 'cause I changed my mind and she was wonderful and very patient.

I had a master bedroom walk-in closet installed. The rep was excellent, pleasant and very easy to deal with. We love the product. It enlarged our closet where we have room for everything to spread out now.

Working with the designer was easy. We just figured out what we wanted and went from there. The installation went very smoothly and took about an hour. I like the finished product very much and it was a good experience with Closet World.

Closet World offered financing and that was beneficial to me and my family. I like how the salesperson listened to me about cost. She presented me with reasonable materials and pricing. She offered discounts because I expressed how much I could spend over a certain amount of money. Her listening was on point. The install was quick and painless. However, I wish the salesperson would've followed up to see how everything went. Also, one time I received another call for a salesperson who hung up on me right away to sell me something else.

The Representative, Jordan, was fantastic. He was extremely professional, politely, timely, helpful and knowledgeable. He also gave timely updates. There were a few things that I requested, and he also made sure to follow through. Your company has a great representative which says a lot for Closet World and their training.

I love the experience. Closet World's rep was amazing with every detail and very personable, on top of what we wanted and what we were looking for to get. She was very good. The installer came in, installed the product, but I wasn't crazy about the way he installed it because there were a lot of mistakes that he made. He was here by himself and took a long time and he got tired. But when he put a nail in one of them to put two of the boards together and it cracked a bit on top. And on one of them, he didn't put a nail in. He just put caulking over it. I asked, "Did you put the nail in?" He said, "I just put the caulking on it so it doesn't show." It's little things here and there that I wasn't crazy about, but because we paid so much money, we wanted to get our money's worth and wanted it to be excellent.

Closet World was great. The rep was very thorough and explained everything very well to us. The installers were excellent.

I'm never gonna use Closet World's service again. My experience was awful. The guy who came to install ripped a big hole in a couple of my closets and he wasn't gonna tell me he ripped the big holes in it. I just happened to be behind him. He punched the whole wall into the next wall. The guy that came in and showed me how it was gonna be designed and look was great but it doesn't look like that at all. It wasn't worth the price of me having to pay all the money. They told me all that they could afford was to get it patched, and they would subtract $400. I had to bring somebody in here to do it right which cost me over $3500. That was just one closet that they tore up.

I liked the design options that Closet World had as well as the time that was promised it was gonna take. The reps were friendly but the one we got was slightly inexperienced and the design took way longer than what we had expected - about six hours. We did closets for three bedrooms. The price was reasonable and we got some discounts.

I already got an estimate with another company. When Closet World's guy came over, he looked at my closet and asked, "What did the other guy have for you?" I had a copy of it. So, he copied exactly what the other guy would do. They charged me for his service of design, but it wasn't his design. However, they were a bit cheaper. I was told from a designer that the closet would be prepared and cut, and a team would come out and install it. It was a 15' by 5' wide closet. But it was one guy who came, set up his saw in my front yard, and put my closet together. He was awesome. He was nice, explained things to me. Closet World called back to see if I wanted anything else done in my house. And when I explained to the girl that the guy copied everything that the other guy did, she said, "Oh, no, that's not good."

The Closet World sales rep was thorough, nice and came on time. The installation was straightforward, too. No hiccups. The installers also showed up on time. I was very satisfied.

The lady who came in did a very good job of explaining and designing. But we waited for a very long time to be scheduled for the installation. She came in the month of April and the installation was done in July. When they have to remove some things, they need to be more professional and do it with a little bit of ease. They cannot be rough on things. I had to tell them to do it slowly because they'd scrape the walls. But the overall installation went well. They know what they're doing. The cost with Closet World is higher though.

The rep was great. She was on time, knowledgeable, and efficient, and my new closet looks great. I love it. The installer was also on time, efficient, and very nice.

The designer from Closet World was very flaky and her email was very poorly written. It was not so good professionally and she kept pushing me to call corporate office for corrections. She knew her stuff but she wasn't very attentive and communicative. The other thing was, there was a case where a measurement was not right. I noticed it the next day after the quote was done and I even took a picture, which I sent to her, then did some measurements. She said that she got it, but it was not fixed. Closet World was flexible a little bit but they were very strict with the rules. The three-day policy after you place the order, allowing to change, is ridiculous and too short. When the gentleman called me about the issue, I explained what happened and he was very good about that.

Working with them was easy. The installation was fast. She told me it was gonna be six to seven hours but the installer was done in less than three. The closet is great. It's working out just like I expected. Everybody thinks it looks really nice. They did a great job. The price was reasonable. Everything was good.

We're very satisfied with Closet World. The quality is good and so is the price. That included installation. Normally, they wanna charge you for the installation. The installer took him longer than he thought. He had to come back the next day to finish something. But he did a good job. He was very careful. He knew what he was doing. A lot of places send people who are not skilled enough.

Sylvia from Closet World was wonderful. She was on time and did everything she said she was gonna do. We had a hiccup with the installation though. They got the date wrong, but they fixed it. They were there when they said they were gonna be there. The finished product is beautiful. I would recommend Closet World if somebody's looking for a closet.

Closet World's price is higher, but I trusted them more. The rep was very efficient. She knew exactly what we wanted in a sec. She also took our suggestions and went with it. Our experience with Closet World has been pleasant. This time they installed cabinets and countertops and it was fabulous.

The consultant that came by was wonderful. She spent a lot of time in accurately measuring my closet and gave me a great deal. The only problem was the installer scraped the paint off my ceiling. He needs to be more careful installing. Otherwise, the closet is beautiful. I love it.

I gave the designer my vision and she ran with it. She spent five hours designing what we wanted, went over it with us, and made any small changes that we didn't think would work for us. She helped us design a closet where we can use every inch of the closet. She was excellent. The installation crew was there when they said and they did excellent work. It took two days and then the laundry room took one day. Closet World is great. They put in a good closet.

The product is great. The long closet goes from wall to wall and there were a lot of parts. I had two dressers installed the same day, too. They're built-in side-by-side dressers that were 5 feet high with five drawers. I've never had a closet organizer like that. I have a lot of clothes hanging in there. It looks strong. The installer told me when he would be there. He called ahead of time. He showed up on time. It was so hot. The house didn't have air in it yet. He was in a button-up shirt, looked professional. Closet World said it was would be a day and I couldn't believe it and it was. I was shocked how quickly the closet and dressers went in. We have four bedrooms and will come back and give me a quote on my laundry room.

I expected a little bit more from the designer but it was okay. I had a garage closet done and the installers did a very good job. They were very professional and nice. We’re very pleased with the quality and it was a good experience with Closet World.

I had three closets installed by Closet World in the bedroom. The designer knew what he was talking about. The only issues came when the install started. It took three days, and three separate people. Equipment was forgotten. I had to help bring stuff in, which was annoying. I didn't hear from the designer again. I wouldn't recommend Closet World to anyone. The first day when the installer was here, someone took a piece of machinery out of his truck that he uses to cut the rods. So, he wasn't able to add the rods. So He took measurements of the rods for the next guy who came. When he came, those measurements were incorrect. So, they had to send another guy the next day. The closets look good but based on the experience, you can get the same closet for less of a headache.

Working with their designer was excellent. The process was easy and the designer was easy to talk to and accommodating. I had an idea of what I wanted and they kind of copied that and gave me recommendations on things that I missed, what would be good, and what wasn't good. I find it very insightful. For the installation, they had two gentlemen show up with the entire kit. They were very professional, clean, and efficient. Everything that they said would happen happened and they were in and out in a few hours and did a great job. The finished product is better than I thought and quality-wise, the materials were excellent. I would recommend Closet World, especially for the cost -- not the original cost, though. But the discounts made it affordable.

It took a minute for a rep to come because Hollister was a new area for them. But they were very nice. The rep helped us figure out what we wanted to do. She asked us what our price range was and she was very cautious about keeping us within that. She helped us reorganize the closet and pick what we wanted. Even when the finish I wanted was the more expensive one, she got the authorization to give us a discount on it. Working with her was a very good experience. The installers got the job done quickly and professionally. They cleaned up after themselves. The quality of the closet is great. The whole experience was really good.

I had Closet World at the back of my mind. When they had a sale, I thought, “Now is the time. Let me call them.” I had a project I needed to get done. When the rep came, she was amazing. She had a lot of knowledge. We took care of it that day, even in between me being so busy with the care I was giving to my brother. And she was quiet. She just did her thing and designed a nice laundry room for me.

I had a designer come in and upon her recommendation, we totally gutted three closets and rebuilt them. I compared how much space I would be gaining with the new design and ensured it met my needs. Between two closets in the master bedroom, I had a large closet and a smaller one. For the large closet, I had ready Louver doors, and in the middle, I had a bunch of drawers and a vanity-type look. The installers gutted the left closet and put in a nice shelving set with split levels in between. The left side of the shelves goes back into the closet a little bit because they're not walk-in closets; it's an older home. On the right side, I had split levels put in, and the shelves are about 3 feet wide, which is perfect for what my husband needs.

We had five closets installed by Closet World. I like their pricing. The installers were great too. But the quality of the closets is not the best. There were already breaking problems and issues. The shoe racks were breaking. The hamper’s racks broke, too. But when I redid another set of closets, they came out and fixed it.

Closet World came in for the laundry room and a bedroom closet. Their communication was on point for the most part. The crew that came in was fast and on time.

Closet World was giving away a 40% discount and I like how the designer drew the product was exactly the way it came out. It was good to get something that you wanted and something that you approved. It was very precise. We used to have a room that was used for a bedroom, but my mom had her guys break the wall between her room and this other room that was behind her room to make it into a walk-in closet. So, she made this big, about 800 square feet room into a closet, and then we put the shelves of the closet and the hangers. We did the middle island. The installation went very well. They installers did have a little hiccup with something in the closet. The size was off on one of the whole thing. So, we called the designer, and then she fixed it, and then it was perfect. I would recommend Closet World.

Closet World was supposedly having a sale. It was 50% off. I did five closets and these are storage to organize the garage. These are for my mom's house and I'm the one who's paying for it. It's expensive. The designer didn't design well. He measured the right side of the garage wrong. Right now, we're still not having doors in the drawers. He measured it too high. Now they need to make a smaller door because the rail of the garage door will hit. It's a disaster.

The first time I scheduled an appointment for Closet World to come out and give me an estimate, they canceled half an hour before the appointment. That turned me off and I didn't even reschedule because that was such a turn-off. Then they called me about four weeks later, and I was still in the market. I told them that they could come out and give me an estimate, but I also told them what happened.

I was in need of an organized closet. The Closet World designer was okay. But some things were misunderstood as the project went on. Whatever it was that we misunderstood, the price was different to make the adjustment. They came out and fixed it, and it was $1,000. We're still missing shelving that went in the other closet. I emailed the manager twice, and I haven't yet heard from him to find out if he received my email to send me my shelves that I'm missing.

I had Closet World come to our house a couple of years ago and I was happy with it. When I did more closets, I called them. I had wooden shelves, drawers, racks for belts and scarves installed in the bedroom. I also got shelves that I can stack up my detergents and soap for the laundry room. It's still there after 20 years. The installation was good. The installers were on time. But every time I install a closet, I see one shelf out of place, or one drawer that's supposed to be lower is higher. There's always a little bit of deviation to the agreed sketch.

I got a closet installed and got 40% off. The material is quality. The closet looks great. My wife is happy.

Closet World was offering 50% off. But the advertisement that they were giving didn't match up. It was a false advertisement because when they come to your house, they don't show you the exact price. They're just writing the price down and telling you that you got 50% off. There's no catalog and they don’t give you something that you could look at.

Everything was easy and flawless. The guy came in on the date scheduled and put everything in. The closets look fine and pretty durable to me at the end. They are also so versatile. There's room for modifications and adjustments that I can make on my own. So, it's very, very workable. My experience was good. The product and service were good. The only downside was it was not cheap.

The design rep was wonderful and we’ve become friends. She gave me a lot of options. She drew everything out and asked me how we operate as a family as well as our lifestyle because we did the garage and two closets. She made sure that I had enough hanging space. The installers came on time and were done very quickly. There was an ADT security box so they could not install one last piece of my master bedroom closet so I got that removed. They came back yesterday and they were done in five minutes. The products are pretty and clean.

Closet World was great. I used them for a new project and also added on to the one they did before. The sales rep really helped me with the design and had more information than I knew about, doing this kind of organization in the closet. She was excellent, and installation was very easy. The installers showed up when they said they were gonna show up and I have no complaints. The quality is good. I'm happy with the cost too. It was inexpensive, ‘cause I had a contractor working here, and he said, “Yeah. Go with them ‘cause I can't do it for that price.” I like everything Closet World did, and I would use them again. I really like the company. Everyone I worked with there knows what they're doing, and they're efficient with what they do. They are knowledgeable, friendly and respectful as well.

Closet World had an advertising that the pricing 50% off. They were cheaper than everybody else and I wanted to see what they could do. I'm doing a house that I'm remodeling in Big Bear, California. The house is going completely modern and in the woods. It's an Airbnb and I'm limited on space where I can put a dresser. When I originally bought the place, they had bunk beds in the bedroom but they had a dresser in the closet. I'm not going to put dressers in the closet. That just seems tacky. I was gonna go ahead and build some shelving and have a company come out and design something for the closet. That's what I did with Closet Worl.

Closet World called and set up an in-home appointment. The rep took a look and measured. We talked about what my needs were, and she did a proposal for a closet design that reflected what it was I said I needed. Once she gave me the quote and mentioned specials and discounts, it made sense. The installation was flawless. They came when they said they were gonna come and took care of business. Everything was as planned. The product looks nice and it's reflective of the kind of quality that I was hoping to accomplish. I would recommend Closet World.

The person who quoted me the service was pretty good in taking the time to figure out what I needed. She let me ask questions. That was the best part of the process. It just took a while for me to execute the design with schedule, availability and then funding and how much everything costs. So, there was a gap between when we did the design and when we did the install. The installers knocked the job out fairly fast. The incident started when I first called and tried to establish an install date. They said somebody would call me back but that never happened. Plus, they immediately started charging my card. I called back and say, “Hey, somebody’s supposed to call me to set the installation date.” They transferred me four times and it was like, “Oh, yeah. Well, we had to make sure 50% of the order was processed before we give you install date.” I said, “That's fine and dandy. But can we have a conversation?”

Closet World looked like a good deal so I went with them. I liked the price. I did a bedroom closet. Two people came to our home, the salesperson and then the person who installed the closet. They were great. I thought for a second I had gotten ripped off and it was a fraudulent business only because I hadn't received any notification. I've gotten more notification after than I did when I spent my money. It was odd. I didn't get a confirmation. But then the guy showed up without a uniform, which was weird too. I had to verify because he had a truck that was Closet World and I just felt more comfortable. The installer was efficient and got in and out.

I've seen Closet World's 50% off ads forever. Aside from them, I looked into California Closets, some other custom closet places, and had quotes from four or five different places. I ended up with Closet World for two things. They were cheaper and I'm price-conscious. For this particular project, it didn't need to be nice. It just needed to be done. The second reason is they handled carrying out and cleaning up the old closet system. California Closets did not. That would have been an extra $700 expense for me. That was what really made the difference in going with them.

Closet World's sales person was really good and engaging. When she came and talked to us, it was like talking to family. She was really good to work with. We installed a shoe cabinet in the living room to put shoes in as you come in the house. We converted five closets and added something like a hutch with drawers. We also did glass doors in the bathroom. The installation went pretty well. The one thing was there were two glass doors that were in front of shelving and one of them was obviously defective. It has a scratch through it. I would have thought the crew would catch it on the install. But that's neither here nor there. They thought it was okay but for the money, I didn't think it was okay. I called it out and Closet World wrote it up and replaced in a couple of weeks. Everything went fine.

The sales lady was very nice and the price was good. But unfortunately, the quality is terrible. I had another assignment to have something else built, but I called Closet World to cancel it. It was still in holding. It was terrible customer service. I wouldn't recommend it to anybody. I had a room and a brand new closet built in there. The floor was done and I had baseboards. The Closet World installers came in and they had to take the baseboards out where the closet was. Instead of scoring the paint to the sealer to the baseboards, they ripped all the paint off so I have to repaint the bottom inside the walls where they put the shelves. The caps that they put on the actual doors on the very top of the drawer to make it round and the paint don't even match. If you're building this from scratch in an open room, things should be a lot tighter and neater. But there are gaps where some of the shelves were. It's terrible.

We weren't told in the sales process that when they demo, we were gonna need to either do some patching or painting or purchase your backboard. The guy took everything out and then asked us what we wanted to do and we were dumbfounded. If I'd known, I could have hired somebody to repair. We had to scramble and start looking for wallpaper. We weren't prepared for what the project would entail. So that created more anxiety and stress. It could have been handled so much better.

I had cabinets installed in three different garages. The techs did a great job. I've had other companies and the items I purchased were by far the best quality. Closet World is a good choice to make.

I had my master bedroom refitted to have new rods, new shoe cubby closet space, and drawers installed. The Closet World designer was excellent. She designed the entire closet. She was very pleasant and professional. I could get a sense that she cared about what I wanted. Every kind of direction I gave her, she worked off of that. So it was a really good experience, and I attribute it mostly to her. She even checked up on the closet a week after installation to see if we were happy with the results and check in with me. That was incredible for a company to have a representative like that. It went a long way with me. It totally sold me on it. She was the best.

I had Closet World about 15 years ago. I had mirrored closet doors put in. I also had cabinets above the washer and dryer put in. Then I had a desk that I had put in too. I wanted everything to look consistent. Recently, I had my hot water heater pulled out of the house and put outside. So I wanted a broom closet put in next to where my desk is in my laundry room, and I wanted it to look consistent as far as the same whiteness and the melamine. So I went with Closet World this time. But it was another horror story revisited.

Closet World was running a promotion for free installation, free delivery, or 50% off. We contacted them and got a quote. When the installers came the first time, there was a little bit of an issue. They came upstairs and they did their own measurements versus the measurements that the sales rep did. Someone was explaining to me that the sales reps only take one measurement across while the installers do three different ones in three different areas because there's no such thing as a perfectly measured closet where all the walls are equal. That was not a problem.

The installer came in by himself. He came in pretty late, so you can tell he was exhausted. Then he did not leave my house around 9:00. But he was okay. During the installation, I kept seeing stuff that needed to fixed. I could tell he had a long day and he said, “If you find something, just call them.” But I told him, “No. You're here. You need to fix it. I'm not gonna call nobody.” It was kind of a rush rush person.

This is our second time using Closet World and when the lady came by, she was very easy to work with. I really liked what she had to offer and I trust the service and the product. I purchased an organizer for the closet that'll allow my daughter to hang clothes at a double level and also has drawers and shelving. The installer was very nice and he knew exactly what he was doing. When I discovered that the design didn't really match what he was doing, he explained the reason why it couldn't be done. I ended up working with one of the representatives on the phone about it but he seemed really honest and hardworking. He cleaned up afterwards and I appreciated that.

Closet World did our master bedroom closet, an office in our guest room, my office, the kids' closet, the laundry room, the front hall, the gathering space, and our garage. Their reps gave me direction on what I could try and if that was in line with what I wanted, I went with it. They did a good job.

I've used Closet World before and I went with them a second time because of the quality and the speed that they get the job done. The designer was amazing. She listened to me carefully and designed the closet with me on the spot. She understood exactly what I needed and had some ideas that I hadn't thought of. I was really happy with it and I liked her a lot. They did the closet with a desk, hanging shelves, shoe racks, and a whole bunch of stuff. It's a full bedroom closet and the installation was really easy. They came and I was able to work with them to locate exactly where an outlet behind the desk needed to go. They were happy to adjust it as needed based on the equipment that I was putting there so it was nice. I'd tell others to use Closet World. They're high quality, not overpriced, and easy to work with.

Closet World helped me with my master bedroom closet. They did two sets of built-in drawers and lots of shelving and hanging. They did a good job. The installation was kind of weird, though. The installer was very nice but he was sort of all over the place. Also, the material got damaged so he had to come back. He was just here yesterday and he had to fix 15 different pieces. They could have better quality materials and they could get it right the first time.

Closet World did a great job the first time we had a closet done by them. It was a walk-in closet and the rep was great. He did the fixes and went above and beyond. I decided to get another closet done and it came out good. Also, the design people are amazing, friendly, and helpful.

My husband saw that Closet World had a deal going on so I put out there on Facebook if anybody has had experience with Closet World and the feedback was good. We set up an interview with Closet World and go through everything. The young lady we spoke with seemed to know her product and she would call a couple of mentors, which I like. I had a lot of input and I went with her recommendations. But I had an issue with her measurements.

Their designer was great. We had an emergency in the middle of it and she had to leave, come back a couple days later, and finish up. But she did a really good job, got it all done for us, and got us all set up. We did four closets, two in the master bedroom and two kids’ closets, and the installers did it all in four hours. It was remarkable how quick they got it all done and I'm very pleased with the finished product. Closet World is worth the investment.

I had a good experience with Closet World’s designer. I just told them what I wanted. It was not followed though. I asked to put four slide drawers but when the installation came, they just put two. I ended up not getting the other two slide drawers. They called me two days after to schedule the installation for the other two and I told them no and that it was fine because I was too busy and I already set up everything.

The Closet World designer made the wrong measurements. She submitted the wrong measurements, and not what we discussed. So when the installers came, they had to redo everything. Closet World should have someone who knows what they're doing.

Closet World was the first one that had the earliest availability when I was looking around into building the closet in my new house. The designer had good ideas and we decided to not only do the closet, which was the original intent but also build in a pantry. It was an empty room that used to be where the washer and dryers were kept. The installers had to come back and they left some unfinished work that, again, we had to call back and ask them to come back. I had a different look in my mind based on the pictures and what I was seeing and hearing from the designer but the work is okay as well as the design.

Closet World had a 50% discount and free installation offer that I found in my mailbox. The timing was right 'cause I was desperate about our walk-in closet that was unfinished. They sent somebody out. She gave us her proposal. I'm used to people coming in with their iPads. But she came in and she drew out the whole closet proposal. I thought that was cool to watch. But we had them change a number of items on the design. We have way too many shoes and my husband seems to love hats too. So we made a few modifications to hold the hats.

Initially, it went out well. But the product happened to be something that we didn't expect. We expected to have more storage. Once we realized this, we talked to the designer and their manager. At that point, they said that everything was prepared and they couldn't make any changes. But when the installer came in, even he realized that there could be a problem going with the way it was designed and that is when they decided to do it. The installation team worked around it. We mentioned to them that that was not what we expected. So they just redesigned and gave us what we wanted. They took one week. They installed it the next week for us. It is good. We are very happy with it. We also appreciate that they did everything before the time that they had promised. We like the quality of the product as well.

We had some cabinets installed but we got the wrong parts. The two guys who came in to install really helped us. He called his boss and we got and they called the director. We got the problem resolved and they had to pick up some parts. The whole thing came out nice. The techs cleaned up their mess and everything was good.

Closet World did my master bedroom closet. The rep came in and did a good job. She went over everything with me. That part went smooth. Also, the installer was a nice guy. He did what he could do on his own. I thought everything would be finished but it wasn't. I had to fix all the walls afterwards and paint. And for the money they charged, would have I done it again? Absolutely not. I assumed for that kind of money, everything would be finished.

I would recommend this Closet World branch that I worked with. I had a closet with sliding mirror doors on it installed. It's two areas of hanging clothes and a center. Hanging clothes on the left and right, both upper and lower, and a thing in the shelves from top to bottom at the center. It seems good. Get a bid.

I spent $6,000 with Closet World but I wasn't impressed. There were continuous meetings to have to sign contracts in person. The billing was off. The rep had a personal matter that was going on, but she dropped the ball when she had me signed up. I'm renovating two apartments and I removed the closet from two of the separate units of one of the two bedrooms and this one built in the corner. The other one was a walk-in closet. The rep measured it wrong. She assumed that both closets, because they were stacked, were the same size, but they weren't. She was nice but was nowhere to be found to answer questions. Something needed to be rescheduled 'cause she scheduled it wrong. She said, "You're gonna need to call this person." I asked, "Why am I calling? I thought you were my rep." The largest failure in any business relationship is the drop in communication. She could be a little more organized.

So far, my experience with Closet World has been good. The rep came three times to discuss the details. The installation was a smooth process. They were accommodating. The first time I got closets done from them was in 2019. I had to move from my 2019 closet to my new plans, and they were able to do it. I got it done in my master bedroom then in my other bedroom. I like the design. I like the price also. I shopped around and those were the most cost-effective.

Closet World is terrible. Somewhere between the rep going back to their office and communicating with them and their team, the ball was dropped. Several things were left off our design. When they came to install the cabinets, they didn't have all the instructions on what they were supposed to be installing. They had to stop, go back to their offices, redo the paperwork and get the pieces and parts that they were missing, then come back out and set it up. When they came back out to set it up, they damaged my walls. They offered to fix them, but I haven't had time to get them done.

I ordered two Closet World closet installations. It took two days a week apart to complete the closets leaving both unusable - that meant clothes out of both closets and on the floor. Final installation did not fit an article it was designed to house. It would be another week of disarray for them to re-do so I let that go. Two bars have now fallen off of racks because they were cut too short and were holding on by a hair and I didn't notice. I have to pay another $130 to have them re-cut, beyond the $3K I've already paid. Now I'm looking at all the bars and since I'm paying $130 anyway I'm requesting two others be re-cut and one of the shelves is damaged, which I was going to live with, and I'm requesting they fix that also. I do not recommend this company, their products, or service.

Melissa ** came out to our house we showed her the closet that we wanted. We told her that we needed more room for our clothes or shoes in our purses. She told us that we would have plenty of cubbies. We would have plenty A room for our shoes and our clothes and our purses. When they came out to install they damaged the inside of my closet. I had to patch it myself and I’m talking about big holes not little holes. It does not fit my shoes. It does not fit my clothes and I had no cubbies for my purses. When I called to complain they said that’s what she drew up on her list. That’s not what we got. What was on her list is not what we got. The three closet door from the floor closet door. I can’t even get to the right side of my clothes because the closet doors are too big. They do not slide open.

On the day of installation we found out my designer Evelynne ** had botched our closet by leaving out drawers in her design. The installation supervisor Cory supposedly took over and was going to redesign the closets. Since July 12, 2022, until today 8/8/22 we have been given the runaround and have yet to hear back via email with the approved design. Since day 1 Cory has been saying he’s working on it or he will get back to me and doesn’t. My last conversation with him was last week and his exact words were, “I will email the design in 20-30 mins.” He never did. But that was typical for him never followed through. Too much dishonesty with this company.

If I wrote all the problems I experienced with Closet World I could write a book. They are the most incompetent and company that I have ever dealt with. They came out to our home four different times because they had bad, damaged or just the wrong product. They never came during the installation window, every time they arrived hours later. They scratched our cabinets, wiped them with acetone and left the bottoms peeling and would not remove the cabinets and give us a refund. We gave them the opportunity to give us new cabinets and they brought more defective cabinets than the ones they installed.

Save your money from this company. Among my experience they sent not one but two inexperienced "Professional" designers. Tried to charge me for installation twice. After installation I was not satisfied with how one closet fits. Had to contact District Manager for Northern CA to file complaint. Once talking with him he had no interest in trying to remedy my concerns...only to discredit my order from inexperienced designers and basically left me in the wind. Save your time and money and get the same thing from IKEA.

Sales rep set the hook. Showed ‘mothers’ closets and had slick brochure. Gave an install date and that’s the last I was able to speak to her or anybody. Called, left voicemail, texted and emailed. Nothing. Installer had not brought correct door rail, forgot to install backs, seams all gap. He was in the house for 5 hrs and left a mess. Nails, screws and saw dust in both rooms and driveway. Save yourself time and money and hire anybody else. Do your due diligence. Don’t get scammed.

I cancelled an order on April 2nd and it is now May 24th. I have reached out to the company on 8 different occasions through email and on the phone. Each time I call, I am told I need to talk to a sales manager, however, they will not connect me and tell me that they will leave a message for the sales manager and they will return my call. On May 18th, I called to speak with someone because the installation department called to install. I told them the order was cancelled and then asked to talk with a representative. This has gone on for six days and I have still not received a call back and have not been given a name of a person to speak to. I am told each time that the person or persons are not in the office despite the fact that I have called between the hours of 8 and 3 on each call.

I'm don't recommend this company, they are very incompetent with their customers need. It has been a month already and I still haven't received one missing shelf in my walk in closet. Where is my missing shelf???

NO. You DO NOT want to work with this company. I called during a holiday promotion and was excited to have two closets in our master bedroom done. The sales person who came out was friendly and responsive and designed a nice system for us. We ordered their "Legacy" system with smooth self closing drawers. Our installation was supposed to take 2 days. The day of installation the workers showed up after 3pm (on both days). We live in a condo (with an HOA) and all workers have to be off the premises by 6pm. At the end of the 2nd day the job was not complete. All the drawers were not installed, shelving not complete.

We had a Sale Person named Mark ** from Closet World in the West Hills area of CA. He performed the bait and switch. He gave us a price upon his second visit that did not provide all the options we asked for. He told us those options would be another $1,500. When he returned the 3rd time the price went up to $3,900 and did not include backs on the cabinets, which he said would be another $750 and that was not for full backs. I could tell, he was testing us on our threshold on the price. He said he would get back to us on a better price by Saturday and never would return with a price and ignored us. I finally, emailed him and told him we were going elsewhere. His response "Thank you for the update."

My name Sam & Laura **. DON'T GET SCAM FROM CLOSET WORLD. WILL TELL YOU 50% THE PRODUCT 10 WARRANTY STRONG WOOD. All lies. Worse cheap quality ever see. The salesperson his name Rayan we asked to do cabinet in Garage and pantry and walking closet. After installation the closet falling. I part cheap material. Too many mistake by salesperson. Did his own designed. We didn't for this. I paid $11000. Take from 50% deposit. Take him 2 months to comeback do the work.

WORST CLOSET COMPANY EVER! Would rate a ZERO if possible. The quality of materials and hardware is terrible. Within 10 days of installation, almost every drawer was falling out of the track/glides, which couldn't support the drawers. Called and they sent out service to fix, but drawers continue to come off the guides. When I spoke with service manager to request they replace the non-functioning guides with ones that would not come off, he said we'd have to "upgrade" for an additional $2,000 (~$155/per drawer; FYI, these "upgraded" guides cost about $20/drawer), after already spending over $13,000!! Will be reporting them to BBB. WOULD NOT RECOMMEND THEM AND REGRET BUYING FROM THEM. Terrible company, terrible product, terrible service. Wish I had read reviews first!

Terrible experience with Closet World spent over $4000 in June on a closet system. We are on our 4th visit for someone to come out to finish the original installation and it is STILL NOT finished. They will sell you on a closet system, take your money at the first appointment then not complete the project and take months to come out for service appointments! Our original install was 8/31. Closet world has now come out 4 times to complete and still either install incorrectly or does not have the correct parts on each visit! We will be using another company hands down in the future! Also they come at whatever time they please and won’t tell you a “window” until the day before. Customer service reps are rude and not helpful!

I wish I had read some of the reviews before I signed a contract with them. Maureen, the sale person disappeared after she got our signature and credit card number. They have already charged the full amount and the work is not complete yet. They have installed Wrong size and defective panels and they refuse to fix it. I have disputed the charges on my American Express so far and I will place other posts with update about dealing with these crooks. Richard, their installation manager is also a jerk and does not know anything about customer service. Do not give them your credit card number if you decided to ignore all reviews and hire them or you will be sorry.

They drilled through the wrong place and I am still waiting for them to reimburse us for the electrician. The Supervisor Robert was impossible to deal with and absolutely did nothing in the range of customer service or retention. Pray your install goes well because that bubbly best friend of a salesperson that first visited you ghosts you if the install goes wrong and calling for help to him/her is a joke. It took six weeks to get power back to our plugs and we are paying out of our own pocket for the car charger. They are overpriced, plywood cabinets, anyone can do it. I feel for their marketing and I feel like a schmuck. Trust me, try another vendor.

This company lacks customer service in full disclosure. They were several key considerations that were never shared with me until 48 hours for the installation. I had a difficult time getting a manager on the phone to complain about defective products that were delivered and installed in my master bedroom. The company transferred me several times. Once I spoke to an installation manager they assured me that the product would be replaced. A second service provider came out to my home on Friday, June 25, 2021. The installer arrived without any preparation, prior knowledge or products to resolve the issues with my original installation. The service was scheduled to remove the defective products and install new shelving.

The representative looks semi professional, provides professionally printed glossy pictures and designs, but before signing and payment up front, be sure to read the fine print (strategically camouflaged, small print on yellow paper). The self presented designer, Deborah ** walks around with her checklist and estimates her design on number of walls, height, length, width; in my case, she obviously did not look up to see that the walls of the closet converge on one wall. Fortunate for the installer who upon inspection noticed that if shelving installed as designed, would block the right hand door entry to closet. Although the installer tried calling his own supervisor, he did not receive a response so I had to make the decision to not install right wall shelving.

Cabinet was made way too small for the opening. So the installer added to the frame to make it fit. When I called Closet World I was told to speak to Diego in Installation. He didn’t return my call and when I finally reached him, he said I needed to contact the main office. They kept bouncing me back in forth. I called Pam the person who came out to measure and she didn’t return my call. If you are dissatisfied with your product, no one will help you. Very poor customer service and product. I do not recommend this company.

We paid 15,000 dollars for a medium size walk in closet back in 2015. We live between NY and LA and the closet was barely used during these years. The quality of finishing is so poor that the top layer is peeling in multiple places, both tilted hampers stopped working (one fell on my feet and hurt me), several decorative planks fell off. I have been trying to schedule repairs under their “7-year warranty” with no result! Originally I was told over the phone that they charge 89 dollars to come in to do repairs and all I need to do is to make a list of what is needed.

I made an appointment with this company to design a closet remodel and garage storage. The night before the appointment I received a message saying, "Please call us back". When I did I was placed on hold and when no one came back to me after 8 minutes I decided they really didn't need to talk to me. The next day no one showed up and when I called about it I was told that the person who was supposed to come out was ill and I was asked to reschedule to the following week which I did. The night before the second appointment I received a confirmation call. The next day, no one showed up. When I called the operator could not find the estimator so I was again asked to rebook. This time I declined to do so.

To be honest, I checked out the reviews after I had already hired Closet World and was somewhat disconcerted to read many that were negative. With that in mind, I held my breath and hoped for the best. I was not disappointed. From my initial meeting with Whitney, the sales person, to several phone calls with Nelson, the manager, I felt that everyone was working to please me. Nelson made sure I was aware when the installers would arrive and called during and after the installation to make sure I was satisfied.

I, regretfully, did not research this company prior to making my purchase. Several weeks after making my purchase, I was informed that the product as described in the agreement was not available. I was told that I could upgrade to something similar, but it would be an additional $1,000. I did not think it was fair to have a product in the purchase agreement that was unavailable and be charged an additional $1,000 for something close. So, submitted my notification to cancel.

Closet World. Not a good time to screw up if you’re at all concerned about repeat business or getting new customers. Reason being, right about now, many of us (consumers) have a lot of time on our hands and nothing better to do than write a critique of our experiences. Company: Closet World. I thought I’d give them a try because I needed a hallway cabinet installed for additional storage. Not a big job and just the right size to gauge their product and the talent of their installers for a considerably much larger job. Easy-peasy.

The rep did a good job on the consultation. She came out to the house, measured and offered suggestions. We had to make changes a couple of times because we were trying to figure out everything that we wanted. But she was supportive and it worked out well. Then the installers came in and they got the work done all in one day. I actually ended up leaving. We had to work but we didn't have any issues although they were there late and I didn't know if I wanted them there till 8 o’clock. But it would've been better than having them leave at 5:00 and then coming back the next day for a couple of hours.

The designer came out to the house a handful of times and did some renderings for my wife. We talked it through, and after about the third iteration, she finally kind of hit what we needed. The installers did a nice job with the walk-in closet. They were in and out in a couple of hours. They had all the parts and pieces. There was one shelf missing that they came back later and replaced. It was a good installation. The two guys that came out seemed to know what they were doing. The quality is good, but for what we paid, I wish the finished product was a little higher quality. We had a cabinet made by a different vendor in the bathroom for about the same price and size, and you can see a distinct difference in the quality, the wood that was used and the hardwood that was used.

I’ve always gotten flyers from Closet World. The timing was right and I got a walk-in closet then another set of closet from them. Sam was my designer and he was fantastic. The installation process was just as good. The closets are beautiful. I was very happy with everything.

We needed the closets done and because we used the California Closet at our other house, I called Closet World. They made an appointment right away for a guy to come out. He came and measured everything, but then I never heard back from anybody. I also forgot about it and we did some traveling. When I got back, I called them up and said that I never heard back from them. They then sent someone else out and the people measured again. Then on the spot, they did the deal, wrote out what the policies were and ran it.

I've used Closet World for a lot of years now. I moved two or three times and every time I moved, I call them and did a closet. On the most recent one, I had a lot of input and a lot of direction with the designer. Then when they came here with the equipment, there was a discrepancy and we had to work together to make it all work. They had to come back because things weren't exactly the way they were supposed to be, and that made the process a little longer. The lady was very nice, but Closet World could send more professional people to design these closets, and people who really know what they're doing. I had to put a lot of input and I had to say, "No, do it this way. I think it's better if you do it that way," and, "This is not gonna work." But in the end, I got what I wanted and it's lovely. I will use Closet World again. The product is good and the people are very nice to deal with.

I called Closet World and their designers came out to my house. They measured my closet and sketched the design, and the finished product is good. I just hate that it doesn’t go all the way to the ceiling. I think there's a huge potential for more storage. Also, the installers had to come back because they messed up the order, and they came back two weeks later. And I kind of regret doing it through them. I think that their prices are hugely inflated. Even with the 40% discount, I was able to negotiate a further discount. Also, the basic finishes looked cheap, like you got it from Home Depot and built it yourself. I did the upgrades with a nicer finishes and it gives it a more custom look and makes it more worth your money.

1st. I was promised to have self closing door, though out the house including the garage (didn’t get that). Then, on the last day my son was sick and I have to bring home to see the dr. The installation guy guys didn’t not do the walk though with me but told me don’t worry everything is under warranty. I call back when I find out my son closet panel was damaged and the guy told me the warranty only on the products and installation will cost me over $100 dollars!!! The guy Richard always sound so rude.

Closet World did a master bedroom closet. They were responsive. They were unable to meet the timeline but were able to do it quickly. The designer was great and the installation was all good. However, they harassed me daily for other closet stuff and new deals afterwards. They stopped but that was a little annoying.

The gentlemen came here on time and they were very knowledgeable of what they were doing. They put the cabinets up in the laundry room very neatly. Everything went perfect with Closet World.

When we redid the closet using Closet World, the designer was very nice and designed the whole thing. And the installation was quick. But I don’t like the fact that they keep calling me and soliciting services. I keep telling them I’m not interested, but they keep calling. It's annoying.

My rental property had no closet before. It was an empty space. So, I installed Closet World products in there and everybody liked it a lot including the mirrored doors. The installation team kept finding issues with the building being old and that nothing was straight. So, I had to hire somebody to do whatever they weren't able to do. But the installers did a good job.

I had a designer out 12/4/2019. After she completed the design, I realized it might present a problem accessing my water heater. I on looked at my invoice for her number and there was not one. I called the customer service number on Friday after her visit to change the order (within the 72-hour cancellation window) and I never heard from the designer. I phoned customer service again and this time she returned my call. When I told her my problem she said they could change the installation location, but they would not decrease the price because I would not need the extra cabinet. She refused to seek an adjustment.

About 15 years ago, I had my closet redone by Closet World. I had to take everything out of the closet and I painted it. Then they came in and did what they did. It went really fast. Recently, I had to replace some rods. In my garage, some of them had that plastic on the end to where you hook the rod and it broke. I had brackets put in for it to be able to hold. It's something heavier than plastic so it'll last longer. The installation went well and I’m very happy with what they did. I'm gonna be moving out-of-state and I'm gonna build me a house. I would call them again and have them do it there too.

My experience with Closet World was great! They did a great installation job. The problem is they have called me every month since then, asking to come over and give me a free estimate. I keep telling them they already did the job but they keep calling and insisting anyway. I'm trying to get off their call list. It's very annoying.

I had used Closet World 10 years ago. I used to live in an apartment, but I own the apartment building. I had to redo my closet and it was really a beautiful job. They put up a wall unit for me with drawers and it was very good. 10 years ago, it wasn’t at $900. So when I live in a house which is part of my building, adjacent to the building, I needed my linen closet redone because I was gonna turn it into a craft closet where I keep my arts and crafts stuff. They did a horrible job. I didn’t like the way they did it. They gave me a price and then when they came out, they upped the price. They said they had to charge more for this and that. So, I said, “Never mind. Forget it.”

We had five closets done by Closet World and it was a process. The first three closets got done really good and in a timely manner. But the fourth one was a mess and took a couple of tries. Throughout the process, they never made me feel like they got measurements wrong. The last one, which was with a glass door, was a nightmare because it took about nine tries. The frustration was that I have to take time off, they would come in and it wasn’t the right measurement, so then I wasted my time. It took a while, but at least, we're done right now. And I'm happy that it's done with.

I had gone to a private company and I was having difficulty with getting calls back and with understanding communication. I had a representative from Closet World come out and after I got an idea of the pricing being so high, I had to think about it. Then she came back out again and we talked about design. I’m very pleased with what I have as well as the designer’s performance and communication with me to get exactly what I wanted. The installation took six hours. It turned out that what I ended up with was about the same as one of the ads that I see, and I do show people and mention it.

I would honestly never recommend Closet World to anyone! I paid $1549 for a closet organizer system to be installed. The installer could not install the new system due to the manufacturer did not send out parts to spec. After multiple phone calls to a supervisor who never returned my calls I am still without the baseboards they removed and threw away from my custom closet, the bottom frame of my drawers and also including the right side of my closet and left side don't match with a finished board. I would rate them a zero star if available. Now going to court over my unfinished closet.

I paid a price of $1750 for a closet that lasts for less than 10 months, yet I had to pay another $60 out of my own pocket for ClosetWorld's mistake. My professional carpenter examined the faulty installation on site and explained that the damage was clearly an installation error not an user error. There are FIVE hinges in total on each door. But the hinge that falls off is neither from the TOP TWO nor from the MIDDLE TWO, but the BOTTOM ONE - which is the lowest. You might hang on the top of the door to apply force to detach the top two hinges, or forcefully pull the door handle (located at the middle of the door) to detach the middle two. However, the one that actually came off is the BOTTOM one that receives the least amount of stress/force possible which contradicts ClosetWorld's "forced out" argument.

Penny was great. Stick with her. We had them do three closets and when she first got here, we thought we wanted it done a certain way. Being the expert, she asked if we might want to do it another way and she was 100% correct. The way the closets got designed was a lot on her, and it was perfect. And then, the installers Closet World sent took care of everything. They also cleaned up everything. It went really smoothly and quickly. From the time we sat down and designed the closets, it took about four days to get the installation done.

I had a wall shelf installed in the office through Closet World and I like the work that they did. The two guys did it in a few hours and it looks nice. The designer was also good.

Closet World's rep was professional and knowledgeable, and their installers were invisible. They just came, did their thing and left. We had a closet repaired, where half of an existing closet had to be rebuilt. It would have been nice if they could have handled the painting at a reasonable price, though. I had to have a man come in and do touch up after they installed the closet. Other than that, it was a great experience.

Closet World's rep was very sweet and nice. She gave us exactly what we asked for. We had them install a closet with a sliding door with a mirror. The inside portion of what they put in is like a bookshelf. The final product is great.

We had Closet World install a wood grain veneer built-in closet for us. The one we got has drawers hanging. The installers started promptly and worked quietly and diligently. They cleaned up after themselves too. The installation experience was good. Thus far, we're really happy with our closet and their pricing. People should by all means, contact Closet World for any of their needs.

My brother and sister-in-law had Closet World cabinets installed in their house. They were good quality cabinets and I didn't want to have cabinets installed again later. I had my garage cleared and they put the cabinets up. I then decided to order one more cabinet and they came out at a later date. It went well and I was impressed with the way it was done. The cabinets are holding up well. But I don’t like that about once every two months, I get phone calls from Closet World offering 50% off. I just spent $5,000 on cabinets in my garage. I'm not gonna do my closet right now. If you were satisfied with them the first time, you're gonna call when you're ready to buy new cabinets again and then have them do it the second time. Aside from that, everything went great with Closet World.

I was on a tight timeframe and Closet World was able to do it in the time I needed it. The designer was great and I redid three of my closets on my house. I was impressed by how fast the reps were able to mark everything out, and that the price point was solid for what I was trying to do, so that was good. But I get a call every two weeks which is super annoying to me. They don't know that I'm in their system and I bought closets from them again.

Things are not good. First of all, the designer didn’t consider the right place. She didn’t tell me the closet was without a backboard, so we had to paint the walls color like the closet. It added extra work. I wish she had told us earlier so that when we designed the house, we could have left the area blank to match the closet. When everything was delivered, the worker had to re-cut everything. So, it was not the original plan design. When I called the designer, she said it was too late to change it. She said, “I will ask the sales manager to give you a discount,” and when I contacted her, she never responded. Also, when they installed something, they didn’t install properly so we cannot use it. I called Closet World and nobody followed up. I wish that someone could come to revise it. I don’t have time to keep on calling because every time to call, it’s 30 minutes to get a hold of somebody to talk. And after you talk, nobody knows what’s going on.

Closet World advertises a lot and my mom had a friend who worked for them years ago. She always told my mom that they do great work. Someone came out for the consultation and they were difficult because on the first appointment, the person showed up downtown but never made it in the building and wanted to reschedule. It was a huge inconvenience and I wasn’t gonna go with Closet World but someone called and I said okay as long as they make it next time. When Lilly showed up, she was super great and she was a nice, pleasant person. She took the measurements. The design made 65% of my expectations and I went with what she suggested.

We had a completed project many years ago with Closet World on a different bedroom and this time, it was for a walk-in closet in a master bedroom. The reps came out first to measure and then make the drawings. Then, they came back and they had to do the drawing again and remeasure. On the third visit, which was the installation, there were a couple of hiccups. We had the floor tiled just before having the installation so that it matched the tile in the master bath because that’s the access to the walk-in closet in the master bathroom. So, we finished that and we had the carpeting removed from that walk-in closet. The tile installers were hit-and-miss and the floor wasn’t perfectly level.

I had been wanting to try Closet World for a long time. We got something from the mail and when we bought our house, I tried them out. The saleslady was great and very informative but we had issues during the installation phase. The installers had to come back at least three times to finally finish the job. They didn’t have the proper materials and the right measurement. I had to wait longer than the estimated date that I told them and even the installation wasn’t up to par. They tried their best to fix the issue, but my husband and I gave up. I was tired of arguing and I didn’t know what else to do so, we just left it. We paid almost nine grand and it looked like IKEA products, so it didn’t really make sense to us. We were expecting a lot more with the money that we paid. The experience with Closet World was not good and we’re not gonna be working with them again.

We were referred to Closet World and we looked at a few other closet companies but we liked their pricing. We had the master bedroom closet installed and the designer was cool. The installer did a good job although the wrong drawers were put on the truck by the people who loaded them. So, it didn’t fit the closet but they came two weeks later to put the drawers back in.

I had three closets installed by Closet World. The designer helped me. I had a rough idea, but they did all the details. Other than adding some extra upgrades, the design was pretty right on. The installation was quick and they finished it, so it was perfect. But they shipped one of the items as damaged, so they came back the next week and installed the new one.

I had one of their designers come out initially and she told me I could not have done what I wanted. I found out from the installer the designer was wrong. I had to have 50% of my closet redone to make the change. They came out and put in a bad wall with holes that were torn up causing the rod to not hold and fall down with weight of any clothes. Scheduled an appointment, person did not show up. Have left 4 messages with the person handling my account and he will not even respond. They also damaged my brand new marble floor on the initial install!

Everything went great with Closet World. It was easy to set up an appointment with them and they were really helpful when they came. I had closet doors and closet organizers installed and the quality of the installation was good. The installers were professional and clean, and quick too. Everything went smoothly.

I had a teeny office with a desk in it but I would rather have a closet than an office that I don’t use. I wanted to hire somebody and Closet World had this advertisement that I saw every week so, I went with them and I have a walk-in closet now. The installer had to come out to do the baseboards and didn’t talk too much. He was a nice guy and he did it fast and clean. But I wish I spent a few more minutes discussing the options so I didn't have such a bare closet now. It's very barren looking and I thought the dresser drawer would fit better. It’s smaller than the opening so, it's kinda like a waste of space. Also, they were cheap and crappy. It's not gonna last long but it looks nice and it's very clean. It's brand new and I waited about two months to put anything in there. I noticed when I first came in that the drawers were wobbly and not very well-fitting. It was light and wasn't very sturdy.

We’ve heard some good opinions about Closet World and although they were more expensive, they were willing to get close to the other place I called. The sales rep explained the stuff good. My daughter and I worked on the design and it was easy telling him what we wanted. During installation, when I found out that the guys were doing something wrong, they were willing to fix it and did it on the spot. The new closets are in my daughter’s new apartment and she’s happy.

Given the price, I went with Closet World to have a pantry and a dresser installed. Their designer did a good job but I wish her design could be on a computer draft so you can see it on the computer instead of handwritten. Also, there were some pieces that were wrong when the installers first came out, but they came back and took care of that.

I’ve used Closet World a few times before, and from my experience, it’s always been good. They did some work in my other house. I’ve used them for years and I’ve always been satisfied with the work they’ve done in this house. We’re very satisfied with what Closet World did. The latest one was in the garage. I had the wall closets and this rack thing you can hang bikes and stuff on it. And it’s working out really well. The designer was very good. The installation team was on time. I had a lot to do, and I think they did a good job in my time frame.

I saw a Closet World flyer and it looked like everything I was looking for, so I called them and never called anybody else. I did a garage remodel, so I had cabinets, work bench and flooring installed. So far, they held up really good. The installers were great. The original sales rep that came out was very technical and came up with drawings about exactly what I wanted, and that was what was installed. I followed up with her and told her how happy I was with it.

I wanted something functional and Closet World's had the closets that I was looking for. Their closets were simple and clean. I had a small bedroom closet installed. The person that came to my house came on time. She helped me with how to design something in a small space and she was very good at it. Everything was done in less than an hour, which was very fast. After she made a design, I agreed and signed the contract. Then, a week later, two people came to install the closet. Everything was installed well.

15 years ago, my mom used Closet World. And when I needed to get my closet done, I didn't do much research and just went with them. But the designer that I got was very overpowering and overbearing. I would have liked a better designer. She knew better than I did and wanted to spend my money, but it wasn't her money to spend. Other than that, I had two closets done and the installation went well. At first, the drawers didn't fit, but they fixed that and I'm happy with the finished closets.

We are a repeat Closet World customer. We did our garage closets, cabinets in 2015. And then, my wife decided to do her walk-in closet, so we did that with a different designer. When she came out, she was very nice, professional and explained everything. The installer did everything very nicely. Unfortunately, we had some issue. The drawers were making noises. We reached out to the saleslady several times but we didn't get any response back. So, that was disappointing.

I had Closet World install a bedroom closet and an office desk. The designer was very nice but the installation was bad. It was not properly done and I had a lot of problems with it. It was damaged and Closet World didn't go for the size of the items that I wanted. At the time, I was in need. I have always done my own work and I used to do my own closets. This is the very first time that I let anybody do carpentry work. The money that they asked was outrageous but I said that I might as well have something nice done right away. They said they would do it in one day and they did it. But on the first day that they were supposed to come, the guy called me about an hour before, saying that they would not be able to install my closet because the guy got sick. Closet World is a large company. I got them over from TV and they pay a lot of money to be on TV. Then they call me up an hour early to tell me that the guy that is supposed to install is sick? What kind of stupid company do they have?