Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    How do I know I can trust these reviews about Closet World?
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    Page 4 Reviews 235 - 435
    Verified purchase
    Customer ServiceRefunds & PayoutsStaffRates

    Reviewed April 16, 2025

    The presentation was cut and dry. The person looked at my space, listened to what I for the space and then made suggestions based on that. And then we came up with the design. The person I dealt with was great. I got a closet with shelves and drawers and whole nine yards. It took a day to install, and now I have a working closet. The quality is good. Overall, It was awesome, and I highly recommend it. Closet World should handle your closet needs.

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    Closet World
    Response from Closet World
    Hello Benjamin!

    Thank you for your thoughtful review. We’re so pleased to hear that your experience—from design collaboration to final installation—was both smooth and satisfying. It's wonderful to know that our team took the time to understand your needs and helped bring your vision to life with a functional and beautifully finished closet. At Closet World, we strive to provide solutions that combine quality craftsmanship with excellent service, and we're thrilled that your project reflected that. Thank you once again for your kind words and for choosing Closet World! We look forward to assisting you with any future home organization needs.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed April 16, 2025

    The Closet World designer was good. Everything went smooth during installation. I liked how the installer explained everything.I haven't put anything on the shelf, so I cannot tell if the quality is good yet.

    I would recommend to go over every detail before signing the contract. I didn't know that I had signed my contract with no vacuum. I was upset about that because we didn't go over that.

    The price was also high. I originally wanted my design with doors. But because the price was so high, I had to go with no doors. But if I can get someone to come out and give me a good price for the doors, I would definitely use you guys again. Besides that, I really didn't have any other issues.

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    Closet World
    Response from Closet World
    Hello Anali,

    Thank you for taking the time to share your experience. We're glad to hear that the designer's prompt visit and the smooth installation process met your expectations, and that the installer communicated everything clearly. At Closet World, we strive to provide a seamless experience and quality solutions that meet our customers’ needs. We also appreciate your feedback regarding contract clarity. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase

    Reviewed April 16, 2025

    The final product I had from Closet World was beautiful. Their designer was fabulous, and the installation team were very good at their jobs. They’re just very on top of it.

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    Closet World
    Response from Closet World
    Hello Destiny!

    Thank you for sharing such a thoughtful review. We’re thrilled to hear that your experience with Closet World—from design through installation—was seamless and met your expectations. It's wonderful to know that your designer made a strong impression and that our installation team delivered a beautifully executed final result. At Closet World, we strive to provide personalized service and craftsmanship our customers can feel confident in. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2025

    I went with Closet World because I liked what they were doing. The designer did a good job. The quality was good and seemed to be pretty high. The furniture pieces are solid.

    The installation team did a good job, but they didn’t finish the cleaning. There was a lot of sawdust around that I had to vacuum up. There was one part that had a piece of molding that’s not connected, it’s in place, but I can just pull it out, and the other pieces are cinched in.

    I called them about that, and the representative asked me to send a picture. I sent a picture, but nobody came out and I haven’t heard anything back. It has been a couple of weeks.

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    Closet World
    Response from Closet World
    Hello Ademunyiwa,

    Thank you for sharing your experience with Closet World. We're pleased to hear that you had a positive interaction with our design team and that the overall quality of your new system met your expectations. At Closet World, we strive to provide both high-quality products and attentive service throughout the entire process. We apologize for the inconvenience caused by the molding as this is certainly not the level of service we strive to provide. Your feedback is important and helps us improve. We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 5, 2025

    I heard good things about Closet World from other people who hired them before. So I tried it out and sure enough, it was good.

    Other companies were a little pricier and theirs was reasonable.

    Their reps got the idea of what we want in our closet which is something functional. The installation was quick. It only took them a few hours to finish everything. The quality is great. It's just what we need. I love it.

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    Closet World
    Response from Closet World

    Thank you for taking the time to share your experience Jerome! We're so pleased to hear that Closet World met your expectations and delivered a functional, high-quality solution for your space. It’s great to know our team provided a smooth consultation process and that the installation was completed efficiently. We're glad the final result aligned with your vision and served your family’s needs. Should you have any questions, please do not hesitate to reach out. Thank you again for choosing Closet World!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 5, 2025

    I had three estimates before choosing Closet World. They offered better options and better pricing. I had three closets installed, and we customized them with the designer who came out to help. The installation went well and was completed in one day. It took about four hours. Overall, I had a great experience.

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    Closet World
    Response from Closet World
    Hi Luis!

    Thank you for sharing your positive experience with Closet World! We're so pleased to hear that our design options, customer service, and overall value stood out among the estimates you received. It's wonderful to know that our team made the process collaborative and enjoyable, and that your three closet installations were completed efficiently and to your satisfaction. We’re especially grateful for your recommendation—it means a great deal to us. We hope you enjoy your newly organized spaces. Should you have any questions or future home organization projects, please do not hesitate to reach out. Thank you for choosing Closet World!

    Verified purchase
    TechPriceStaff

    Reviewed April 5, 2025

    I went with Closet World because they were somewhat budget-friendly. The designer who came over was great, and the installation seemed to be good. The people I dealt with were very nice and professional. But the products seem very cheap. I’m in construction and have installed hundreds of these closets, so I’m a discerning customer. I would have liked to have heavier duty product and soft close on the drawers. It seems they used cheap melamine and fiberboard. There are different levels in quality, and some closets I’ve installed are superior. We got the cheapest level. I just needed it done since they were out of several products.

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    Closet World
    Response from Closet World
    Hello Daniel,

    Thank you for sharing your experience. We're glad to hear that you found our team professional and pleasant to work with, and that both the designer and installation crew provided a positive experience. At Closet World, we strive to provide products and service that meet the needs of every customer, and we truly value your feedback as we work continuously to improve our services. Should you have any questions or further comments you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Customer ServiceTechSales & Marketing

    Reviewed April 5, 2025

    I’ve used Closet World before. I’ve had their closet installed at my house for about 25 years, and then in my daughter’s house just about a month ago. I like the quality of their product and the way they do the installation. Everything was done on time, neat, and clean.

    I had them come out again, the sales visit was perfectly fine. Installation took a couple of days after the sales contract was signed. They did the installation in just one day, and it was excellent.

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    Closet World
    Response from Closet World
    Hello Marina!

    Thank you for your continued trust in Closet World—we’re truly honored to have been part of both your home and now your daughter’s. We’re so pleased to hear that your recent experience mirrored the smooth and professional service you received 25 years ago. It’s always our goal to deliver consistent quality and efficient installations, and it’s rewarding to know we met your expectations again. We're grateful for your kind words about our team and products. If you have any questions, please do not hesitate to reach out. Thank you once again for choosing Closet World!

    Verified purchase
    Staff

    Reviewed April 5, 2025

    I reached out to three or four companies, and Closet World was one of the companies that had the product I wanted. The prices were all close, but they were around $400 off. It was honestly more expensive that I thought it was gonna be. Other than that, the installation was great.

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    Closet World
    Response from Closet World
    Hello Kim!

    Thank you for sharing your experience with Closet World. We're pleased to hear that our product selection met your needs and that your installation was handled professionally. We strive to provide a seamless and respectful experience from start to finish, and it's great to know our team delivered on that during the installation. Your comments help us continue to improve and serve our customers better. Should you have any questions, please do not hesitate to reach out. Thank you again for choosing Closet World!

    Customer ServiceSales & MarketingPriceStaffBillingRates

    Reviewed April 2, 2025

    If I can give 0 stars I would!!! We needed 2 closet doors for the 2 bedrooms in our house. My husband found an ad for Closet World and decided to get a quote. The sales representative was Karla Jurgensen and after our closet was measured and price quotes, we decided to go ahead and order them. We put a down payment for half the purchase price and everything was good. However after a few weeks we wanted to know when our closet doors will be delivered and we were given the run around.

    My husband and I made multiple phone calls and were told our order is still pending and no installation date could be given. We even ask Karla to help us and she told us she can’t get a hold of anybody to give a date. We got fed up and decided to just cancel the order. Again we were told that in order to do this we need to speak to a manager. We never got a call from anyone after multiple phone calls. We finally decided to dispute the down payment amount through our credit card. Needless to say that we didn’t expect this from a company like Closet World. We are so disappointed and just wanted to share our experience. I see some great reviews and I wish our experience was different.

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    Closet World
    Response from Closet World
    Hello Chona,
    Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered throughout your interaction with Closet World. We’re truly sorry for any confusion that may have occurred during the follow-up process. Your feedback is very important to us, and we regret that your experience did not reflect the level of service we strive to provide.

    We take your feedback seriously as we work continuously to improve our services. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Customer ServiceContract & TermsTechPriceMaintenanceStaffHonesty & Transparency

    Reviewed March 25, 2025

    Subject: Complaint Regarding Poor Service and Installation Experience.

    I am writing to express my dissatisfaction with the service I received during the recent installation process at my property. I had a series of concerns that I feel need to be addressed in order to prevent future issues for other customers. Firstly, when I spoke to the installer manager, I was informed that they were unfamiliar with the designer involved in my project and that the designer often makes mistakes. I was shocked to learn that these errors had already resulted in an additional cost of $500 to me. The conversation I had with the designer was completely different from what was actually attempted during installation, which left me very disappointed. I feel as though I was misled during the process.

    I now realize that I should have read the fine print of the contract carefully rather than solely trusting their word. This oversight has unfortunately cost me additional money and caused confusion during the installation. Upon completion of the installation, I noticed significant gaps between the wall and the installation. When I inquired about this, I was informed that my wall was "not squared," and that nothing could be done to rectify the issue. While I understand that some things are out of their control, the lack of effort to find a solution was incredibly frustrating. It seemed that there was no genuine passion or commitment to providing quality service—just a “too bad, so sad” attitude.

    Additionally, the installer advised us not to put a lot of items in the cabinet, suggesting that it might break under the weight. This was surprising, as the cabinet is quite large, and for them to imply that it won’t hold much makes no sense. If the cabinet is not built to hold a reasonable amount of weight, it reflects poor quality or a lack of proper craftsmanship. To make matters worse, the receptionist or dispatch department was not customer-service oriented at all. I was told that I wouldn’t hear from them until they were "free," with no apology or acknowledgment of my concerns. This lack of professionalism and empathy was disappointing and unhelpful.

    Overall, I would strongly recommend exploring other companies for such services. Not only are they more expensive, but there are plenty of competitors who offer better quality, service, and value for your money. I sincerely hope you will take this feedback seriously and make improvements in your service moving forward. Thank you for your attention to this matter.

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    Closet World
    Response from Closet World
    Hello Joe,
    Thank you for taking the time to share your concerns regarding your recent experience with Closet World. We sincerely apologize for the frustration and disappointment you encountered throughout the process. This certainly does not reflect the level of service or professionalism we aim to provide, and we regret that we fell short in meeting your expectations.

    We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. We value your input as it helps us identify areas for growth. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed March 11, 2025

    The Closet World designer was nice. She graduated from El Rancho High School in Pico Rivera, and I was pleased with that ‘cause I came from that city. It’s been installed, but it needs to be adjusted at the top. It's not quite right. It doesn't slide properly. The other closet doors, my wife enjoys. She says they're perfect. The middle closet needs to be straightened out, and we had an appointment for the guy to come back, but he still hasn't come back, so it hasn’t been resolved. Otherwise, the service was fine. They're good people. I liked the installer and the designer.

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    Closet World
    Response from Closet World
    Hello Ruben,
    Thank you for sharing your experience with Closet World. We’re pleased to hear that you found our designer and installer great to work with and that your wife is happy with the closet doors. We appreciate your trust in our expertise.
    We sincerely apologize for the the adjustment delay. We understand how important it is to have everything completed to your satisfaction, and we regret any inconvenience this may have caused. Our team is committed to resolving concerns as efficiently as possible.

    We also acknowledge your feedback regarding pricing as we work continuously to improve our services. Should you have any questions or further details you would like to share, please do not hesitate to reach out. Thank you again for choosing Closet World!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 7, 2025

    We really liked the lady from Closet World who came in. She designed everything perfectly for our laundry room and the two bedrooms. The installation took about two weeks, and they were good and very quick about everything.

    The installer actually had to go back and fix a couple of things just because he wanted to make sure everything closed perfectly. I love it. We’re functional now. Overall, the installation was great.

    Thanks for your vote!
    Closet World
    Response from Closet World
    Hi Jessica!
    Thank you for sharing your experience with Closet World! We’re delighted to hear that our team made a great impression and that her ideas helped bring your vision to life. It’s wonderful to know the installation process went smoothly and that our team ensured everything was perfectly aligned.

    We’re pleased that your laundry room and bedroom closets turned out exactly as you envisioned, combining both style and functionality. Your recommendation means a lot to us, and we truly appreciate your trust in our services. Should you have any questions or future home organization solutions, please do not hesitate to reach out. Thank you for choosing Closet World!

    Verified purchase
    StaffRates

    Reviewed March 6, 2025

    Closet World was great all around. Kayla was very friendly, easygoing, knew everything and made the process simple. The installers were awesome, and very consistent. I have zero complaints with Closet World, I’m very happy with the product, and I wouldn't change a thing.

    Thanks for your vote!
    Closet World
    Response from Closet World

    Hi Diana!

    Thank you for sharing your fantastic experience with Closet World! It’s wonderful to hear that our designer, Kayla provided such a friendly, easygoing, and knowledgeable consultation process, making everything straightforward for you. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. We're also glad that the installation team delivered consistent, high-quality work and that the final product has met your expectations. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. Your 5-star rating and satisfaction mean so much to us! If you ever need assistance with another project, we’d love to help. Enjoy your beautifully organized space, and thank you for choosing Closet World!

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffRates

    Reviewed March 5, 2025

    I only purchased one closet from Closet World. The interaction with the designer and the installation team was good. The experience was just very easy and fast, but I found the price to be expensive.

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    Closet World
    Response from Closet World

    Hi Michelle!

    Thank you for sharing your experience! We're glad to hear that the convenience of our in-home service, along with the smooth design and installation process, made for an easy and efficient experience. It’s great to know that our team was friendly and knowledgeable, ensuring your closet was installed with care. Providing personalized and attentive service is our goal, and we're glad to met your expectations. We appreciate your feedback regarding pricing. While we strive to offer high-quality materials and service, we understand the importance of budget-friendly options and appreciate your suggestions. Your satisfaction with the final product means a lot to us, and we’re grateful you chose Closet World. If you ever need assistance with another project, we’d love to help! Thank you once again for your support and for choosing Closet World for your home organization needs.

    Verified purchase
    PriceOnline & AppStaffRates

    Reviewed March 5, 2025

    The Closet World quote was a little expensive, but I know that the work was quality for what we needed. The representative was great. I told her what I wanted and she worked with me. The install also went fine. It was just a garage and they installed two 48-inch-wide cabinets for storage. It was nothing complex.

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    Closet World
    Response from Closet World

    Hi Benet!

    Thank you for sharing your experience! We're glad to hear that your familiarity with Closet World led you to choose us for your project and that the design process was smooth and collaborative. It’s great that the design representative was accommodating and provided excellent service while ensuring your preferences were met. We appreciate your feedback on pricing and understand that value is an important factor in any home organization project. It’s wonderful to know that the installation of your garage cabinets went smoothly and met your expectations. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. Your 5-star recommendation means a lot to us! If you ever need assistance with another project, we’d love to help. Thank you for choosing Closet World!

    Verified purchase
    Sales & MarketingStaffRates

    Reviewed March 5, 2025

    The designer at Closet World was nice, but she made some mistakes in the design that were later addressed by the installer.

    His name is Milad, and he brought it up before installing the closet. He asked what I thought, and I told him that something seemed faulty in the design. The measurements the designer took did not include the whole wall. He had to push the sides and cover the part that was not covered. Thankfully, the installer did a good job.

    We truly enjoy him asking questions and making sure we liked everything. He took us step by step of what was designed and what he was gonna do. He was also very patient with me as I was changing my mind about some things he had to change. He was very, very professional.

    The quality of the closet is good, but I remembered that one of the rods fell off. My husband said it wasn’t secured because we didn’t think the installer was going to finalize the location yet and that he was gonna change it. Other than that, everything looks fine. If it’s not secured with the screws, it would fall off.

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    Closet World
    Response from Closet World

    Hi Rawan!

    Thank you for sharing your feedback. We’re glad to hear that Milad provided excellent service, catching the measurement errors early and ensuring you were satisfied with the final design adjustments. His patience and thorough approach are exactly what we strive for in every installation. We regret your experience during the design process and apologize for any inconvenience it may have caused. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. If you come across any questions or concerns feel free to reach out to clientissues@closetworld.com. Thank you once again for your support and for choosing Closet World for your home organization needs. We look forward to working with you again in the future.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 5, 2025

    Closet World was the only one that advertised enough. It showed up in my mail, and I thought I’d give them a call. I went with them because the price was okay.

    I had a closet with drawers installed in my walk-in. They were able to schedule us at a really good pace, and I didn’t have to wait very long. There was a lot of flexibility in the scheduling, and they worked around what worked for my schedule. They were very communicative and told me exactly the time frame. They were on spot, and I didn’t have to wait for anybody. The installation was fast, clean, and efficient.

    We love the closet. It’s functional, it does what we need it to do, and it’s perfect.

    Thanks for your vote!
    Closet World
    Response from Closet World

    Hi Kathy!

    Thank you for your thoughtful review! We're so glad to hear that Closet World's visibility and marketing caught your attention and that you’ve had a fantastic experience with us not just once, but twice. It’s great to know that our designers provided excellent service, and that the installation process was fast, clean, and efficient. We always strive to provide exceptional service from the initial meeting through to the final installation, and your feedback confirms that we are achieving our goals.

    We strive to be flexible with scheduling and to maintain clear communication, so we’re happy to hear that this made your experience even smoother. Most importantly, we love that your new closet is both functional and perfect for your needs! Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you ever have another project in mind, we’d love to help. Thank you for choosing Closet World!

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaffRates

    Reviewed March 5, 2025

    I kept seeing Closet World ads, and they had a 50% discount, which was why we went with them to install my bedroom closet. The designer was great and professional and took my feedback into account. The technician was great. The one thing that I thought was weird was he mentioned there being a $40 cash fee to take away the things in the old closet, the old shelves, and stuff. I don't keep cash on me, so I told him I didn't have it, and he said he'd take it away for free, which I thought was weird. The closets themselves are perfect. The drawers are massive, and they can hold a lot more clothing than I’m used to. Very professionally put together, and it looks good.

    My experience with the customer service was terrible. When I called to find out the technician’s arrival time, I was told they usually tell their clients between 4:00 and 5:00 the day before. They called back and said the technician would arrive between 1:00 and 3:00. I explained I had to pick up my kids between 2:35 and 2:50, but the first person I talked to didn’t want to hear it and kept talking over me, wouldn't let me get a word in edgewise. Then she transferred me to a supervisor, who did the same thing.

    I asked what we could do, but he said he could only have them wait 15 minutes, but I couldn’t guarantee I’d be back since I was just picking up my kids. When I explained that the school dismissal time isn’t consistent because I just moved to the area, he said it should be consistent, which didn’t feel professional. I asked if they could come at 1:00, but he said he couldn’t predict traffic. When I requested a different appointment, he mentioned a 10% reschedule fee.

    I was just trying to work something out because I have to get my kids. Then, he screamed at me and said, “What do you want me to do, ma’am?” I asked if they could come in the morning instead, and after putting me on hold for about five minutes, he found a resolution. Instead of going through all of that, they could have just offered a morning appointment straight off the bat. That would have been more professional and would have left me more satisfied. Their regional manager has reached out after I submitted a Yelp review, so I talked to him already as well.

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    Closet World
    Response from Closet World

    Hi Helena,

    Thank you for sharing your detailed experience with Closet World. We're delighted to hear that the designer consultation was fantastic, and that the installation crew was professional, arriving on time and delivering excellent results. It’s great to know that your new bedroom closet exceeded your expectations in both appearance and functionality. However, we sincerely regret that your experience with customer service did not meet the same high standards. Your feedback is incredibly valuable, and we will make sure it is shared with the appropriate team to improve our service. If you come across any questions or concerns feel free to reach out to clientissues@closetworld.com. Despite the challenges with scheduling, we’re happy that you’re pleased with the final product. Your feedback is valuable as we aim to provide high-quality designs and exceptional service. Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.

    Verified purchase
    Customer ServiceCommunication

    Reviewed March 5, 2025

    My son had Closet World come out to his house and do it, so I chose them to install our garage cabinets. The first designer I’ve interacted with was horrible, while the second one was good. They screwed up on the entire order. It should have taken one day, but because of miscommunication and everything else, it took us five months to get the project done. Let the departments talk to each other instead of miscommunicating, because one hand doesn't know what the other hand is doing, and no one relayed information when I talked to so many different people.

    The quality of the product is okay, but again, their communication and deliverance stink. We have that problem constantly. They came out three times to try to resolve a problem, but they never came with the correct product. I will never use Closet World ever, ever again.

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    Closet World
    Response from Closet World

    Hi Carla,

    We sincerely regret that your experience with Closet World did not meet expectations. While we’re glad that the product quality was decent and that your second designer provided a better experience, we apologize for any inconvenience you encountered during your project. We truly appreciate you bringing this to our attention so we can work on improving our processes. We will be reviewing your concern with our team to ensure that better communication protocols are in place for future projects. This is not the level of service we aim to provide, and we understand how this situation may have caused you frustration. Your feedback is valuable, if you have any additional feedback or questions feel free to reach out to clientissues@closetworld.com for further assistance. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    PricePunctuality & SpeedStaffBilling

    Reviewed March 5, 2025

    I’ve done past work with Closet World, so I went with them again. I like that they come in, you can get a fair quote, and they always have offers. A lady did the design for my garage closets, and I had secondary closets installed as well. A guy came over to the house, drew everything up, and we finalized the color, the style, and the type. They’re quick, fast, and friendly.

    I paid immediately, and they came within two weeks. They do what they gotta do. Good work and good quality materials.

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    Closet World
    Response from Closet World

    Hi Rosaura!

    Thank you for your continued trust in Closet World! We're delighted to hear that your experience was just as smooth, with a quick, friendly, and efficient consultation. It’s great to know that the designer helped finalize all the details seamlessly and that the installation was completed within two weeks. At Closet World, we take pride in offering personalized solutions and seamless experiences for our customers, and it’s wonderful to know that we met your expectations. We truly appreciate your kind words about the quality of the work and materials. Your satisfaction is our top priority, and we appreciate you for taking the time to share your experience with us. If you ever need assistance with another project, we’d love to help. Enjoy your new garage closets, and thank you for choosing Closet World again!

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 5, 2025

    I received an Instagram ad that said Closet World was doing a New Year’s special. It was something like 50% off installation. So I set up a consultation, and the woman who spoke to me was nice and lovely, and willing to give me everything that I wanted for the closet. I had some drawers and a couple of storage cabinets on the bottom and in the center. Then on the right side next to my window, I wanted a little desk installed. The most important thing was the desk, and the price seemed reasonable for everything I was requesting.

    The guys who did the installation were great. The first time, they forgot to bring some of the parts. I had two pull-out drawers in one of the cabinets that I wanted, and unfortunately one of the guys forgot the drawers, so they needed to come back and install them. It took them a total of eight hours to do the install. The people who came in were super attentive. They checked with me first before they started to make sure what the goal was, and then checked with me again when they were done to make sure that I was satisfied.

    The quality of the work done was great, but I had a little bit of an issue with one of the shelves. It was messed up a little bit. I told the first guy about it, and when they came back to install the drawers, they replaced that shelf for me.

    Overall, I had a great experience with Closet World. I highly recommend them and their work.

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    Response from Closet World
    Hello Amy!
    Thank you for sharing your experience with Closet World! We are thrilled to hear that our New Year’s promotion caught your attention and that our consultant provided courteous and accommodating service. It’s great to know that you felt confident in your decision and that the design process met your needs.

    We are pleased that our team promptly resolved the issue while ensuring everything was completed to your satisfaction. It’s wonderful to hear that the final result met your expectations and that the quality of our work left a lasting impression. Thank you again for your kind words and for choosing Closet World!

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    Reviewed March 5, 2025

    A friend of mine had already used Closet World, which is why I chose them. The designer went over everything and drew it out, and I approved it. They installed it the way the designer drew it out. I like the final product, and it looks fine. My favorite feature is that when I told the designer I wanted a place to store my hats, he drew it out perfectly. Now, I can see my hats at the top and my clothes at the bottom.

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    Response from Closet World

    Hi Michelle!

    Thank you for sharing your experience! We're glad to hear that you chose Closet World based on a recommendation and that the design and installation process went smoothly. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. It’s great to know that the final product met your expectations, especially with the custom hat storage and clothing organization. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. Your satisfaction and recommendation mean a lot to us and we appreciate you for sharing your experience! If you ever need assistance with another project, we’d love to help. Enjoy your closet, and thank you for choosing Closet World!

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    Reviewed March 5, 2025

    Closet World was fantastic from the start. The lady who came out wasn’t trying to hustle us. She was honest about what they had to offer, explained the deal clearly, and showed us how they could make it work. She knew what she was doing, and the presentation was very well done. She even gave us helpful suggestions to perfect the design. We had a garage closet installed, and the installation team was excellent. The two gentlemen who did the installation were very clean and precise. We’re very happy with the final result. Two of our friends used Closet World as well based on our recommendation.

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    Response from Closet World
    Hello Bill!
    Thank you for sharing your wonderful experience with Closet World! We are delighted to hear that our designer provided such a positive and honest consultation, making you feel confident in your decision.

    We truly appreciate your recommendation to friends, as well as your kind words about our customer service and product quality. Your satisfaction is our priority, and it means a lot that you found value in both the service and the final result. Thank you again for your kind words and for choosing Closet World!

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    Reviewed March 5, 2025

    A young lady from Closet World came out. I explained what I wanted and she followed my directions on size, colors, and layout. The first part of the installation went very well, especially the lower cabinets. However, there was an issue with the top section because the color had been discontinued, so I had to reselect a new one. They said it would be ready in about 10 days. Three weeks went by, so I started calling. They said it would be available the following day, but they never followed up with me directly. I had to make all the follow up calls. It was annoying. Overall, it was a good experience. I felt like I was the lead in the design process.

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    Response from Closet World

    Hi Vincent,

    Thank you for sharing your experience with Closet World. We’re glad to hear that our design representative was attentive to your vision and respected your input on design details, ensuring the project aligned with your expectations. It’s also great to know that the initial installation went smoothly and that you found the pricing fair. However, we sincerely regret any communication issues you faced. This is not the level of service we aim to provide, and we understand how this situation may have caused you frustration. We will be reviewing your concern with our team to ensure that better communication protocols are in place for future projects. If you have any additional feedback or questions feel free to reach out to clientissues@closetworld.com for further assistance. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

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    Reviewed March 5, 2025

    I found Closet World on Facebook. So they've been here three times. We've had issues with the whole setup. They measured it wrong. They installed it wrong. The designer did not realize that the shirt, when hung, needed so much space. They were just here today to pick up the extra shelves. We had to fight to get money back.

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    Response from Closet World
    Hello Liz,
    Thank you for sharing your experience with us. We sincerely regret the challenges you encountered with the measurements and installation process. Providing a seamless and accurate experience is our goal, and we apologize for any inconvenience this may have caused.

    We take your feedback seriously and have notified our management team to ensure your concerns are addressed. Your feedback is valuable as we work continuously to improve our services. Should you have any questions, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

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    Reviewed March 5, 2025

    I had a large walk-in closet with a pretty simple design installed by Closet World. It has one wall of double-tier hanging and some shelves. I got a quote and went with them because of the price. The closet designer was very good, and the installation team did a good job. Overall, it was good service.

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    Response from Closet World
    Hello Nancy!
    Thank you for sharing your experience with Closet World. We are delighted to hear that your walk-in closet installation went smoothly and that you were pleased with both the design and installation process. It’s great to know that our team provided you with a positive experience.

    Your feedback is truly appreciated, and we are glad that the final result met your expectations. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World!

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    Reviewed March 2, 2025

    Closet World did a good job with my closet. They know what they’re doing.

    My closet door was heavy and kept getting jammed, so I wanted to replace it but not pay a lot. The presenter was very professional, a nice girl who came dressed up and in heels. She went through all the different styles they had. When I chose the mirrored sliding one, she told me the types and showed me the basic one. It works nice and it looks nice. She also left a booklet I could look through in case I need anything for the closet.

    The one who did the installation did a beautiful job. He did it pretty fast, too. He was very professional, and came by himself, removing and lifting the really heavy wooden doors, saying they do it all the time. He told me to make sure to keep dusting the tracks so it doesn’t jam. He also told me I have a warranty. Part of the payment is they’d take the doors away, and he did.

    He explained some things that I didn't even know, so I was very happy. I felt very comfortable. They've also called back and made sure that everything's okay.

    I got a pretty good deal because I did look around, and they were doing 50% off right after the holidays. That's why I contacted them, or it would have cost more. And I'm happy with it because I've been wanting to do this.

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    Response from Closet World
    Hi Yolanda!
    Thank you for sharing your wonderful experience with Closet World! We are delighted to hear that both our designer and installer provided professional and efficient service, ensuring your new closet doors met your expectations. It’s great to know that the installation was handled seamlessly and that the maintenance guidance was helpful.

    We appreciate your kind words and your 5-star rating. It’s always rewarding to hear when our team delivers a smooth and satisfying experience. Thank you for choosing Closet World, and we hope to assist you with any future home organization projects!

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    Reviewed March 2, 2025

    When I move into my place, I got A Closet World coupon in the mail. It gave me a 50% discount for redoing my closets, so I just called the number on that flyer.

    The closet that I wanted was half office and half home closet. The guy really had to work to try to make it all work for me. But I have hanging closet on the right side, 30-inch shelves floor to ceiling in the center. And then on the left side, I have two big office file drawers and I have a pullout shelf that is my computer printer, which is nice. And then, I have a drawer just for the supplies like my ink and my paper and all that. It's perfect. He did an absolute perfect job. It couldn't be better.

    The quality is excellent. Everything looks perfect. I asked the guy if he would put a little baseboard finishing on the bottom. He went out to the truck and did that and it really made it look finished. It looks beautiful.

    The salesperson was super friendly. He even called to combine the office and the home stuff I wanted and it turned out absolutely perfect. I couldn't have had a better outcome, because I didn't want the file cabinet and my printer outside, so it's great having it in the closet. And when I hit to print, it even prints with the door closed. It's really great. So I couldn't have had a better experience with the installer or the salesperson. They exceeded my expectations.

    The price was what I expected. It always ends up being more than you think at first, but it was within my range.

    I wish Closet World had a lot more pictures of final products for me to have looked at. The guy that designed it, since it was

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    Response from Closet World
    Hello Helen!
    Thank you for sharing your experience with Closet World! We’re thrilled to hear that our team was able to design and install a customized space that seamlessly blends office functionality with closet storage. It’s wonderful to know that the layout has met your needs perfectly.

    We’re also delighted that the installation quality exceeded your expectations and that our team was able to accommodate your request. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World!

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    Reviewed March 2, 2025

    I got an awesome closet through Closet World’s Black Friday deal. They had a lot of samples and great ideas, they measured, and they gave me good advice on what I could do. I went from having a huge master bedroom closet to a regular 8-foot closet, single level, and I thought there's no way my clothes and shoes were even gonna fit. But I literally got everything in there without smashing stuff in, and I was so happy. Installation went well. There are some holes, which they warned me about when they removed the previous closet, so I’m gonna have to patch them up.

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    Response from Closet World
    Hi Loretta!
    Thank you for sharing your experience with Closet World! We're so pleased to hear that you found our Black Friday promotion valuable and that the design consultation provided you with creative solutions tailored to your needs. It’s great to know that you felt involved in the process and that our team offered helpful guidance throughout.

    We truly appreciate your feedback. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World—we hope you continue to enjoy your newly organized space!

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    Reviewed March 1, 2025

    We had Closet World redesign my bedroom closet and build a standing bookshelf in the office. The designer was good. She was very knowledgeable and helpful. We had an idea of what we wanted to do, she took that, made a couple of improvements to it, and worked on the budget with us. We ran through three different design ideas, what the respective costs were, and we chose the one that worked for us, so there was some flexibility. The built-in cabinets were expensive, but they’re good quality. Most of the boards were pre-cut, so when the installers came, they got the work done fast, and we were happy with the work.

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    Response from Closet World
    Hi Trey!
    Thank you for sharing your experience with Closet World! We're delighted to hear that your bedroom closet redesign and office bookshelf installation met your expectations. It’s wonderful to know that our designer provided valuable guidance while working within your budget, ensuring that the final design was both functional and tailored to your needs.

    We appreciate your kind words about our installation team. Efficiency and professionalism are key priorities for us, and we’re pleased to hear that the process went smoothly. Thank you for choosing Closet World—we’re thrilled to have been part of your home organization project!

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    Reviewed March 1, 2025

    The service was horrible. The designer that they sent out did not know how to measure. Then, when the installer came out, they had the wrong cabinets and wrong measurements, and he had to measure again. We wanted shaker cabinet style doors and plain front drawers. My mom is 85, and I had to be off work for three different days, I had to take off from work to be there with her in order to get it straight. So, it wasn’t a good experience. I had a closet done years ago and then I had a desk done. My sister also had three closets at Closet World, and we did not have any issues. This occasion, however, was a disaster.

    The installer had to come back twice, and, after that, everything became fine. I’m satisfied in how it looks. I had to pay an extra $300 to make sure I had the correct doors and backing, and I didn’t appreciate that because that would have all been solved if the designer did her job correctly.

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    Response from Closet World
    Hello Rebecca!
    Thank you for sharing your experience. We sincerely apologize for the challenges you encountered during the design and installation process. This is certainly not the level of service we aim to provide.

    We appreciate your patience as our installer worked to resolve the issues and are glad to hear that the final result met your expectations. We truly appreciate your feedback. Should you have any questions or further concerns you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

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    Reviewed Feb. 25, 2025

    Jammy ** came to my home to give me an estimate on garage storage. For starters she measured everything wrong. Didn’t give me an estimate on the floor installation. Asked me to write a Google review, without earning my business. I’m glad I didn’t because we scheduled a time for a follow on the phone and she NEVER called me! I literally told her, "Please call me tomorrow because even this is more than I expected I’m a single lady and need the help you provide and qualify of work is everything". I’m deeply insulted she never called me. It’s bad. Almost a week now. I’m will pay for quality but not if the customer service is horrible!!!! Here’s your review you asked for Jammy **.

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    Response from Closet World
    Hello Leslie,
    Thank you for sharing your feedback. We sincerely apologize for your experience and any frustration it may have caused. Providing accurate measurements, clear estimates, and reliable communication are essential to our service, and we regret that we did not meet your expectations. This is certainly not the level of service we strive to uphold.

    We take your feedback seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions, please do not hesitate to reach out. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

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    Reviewed Feb. 20, 2025

    I had a less than satisfactory experience with Closet World. Initially, I was drawn in by a "50% off" deal advertised on Facebook, but I found it misleading. The price ended up being around $8000, which was unexpectedly high.

    When the designer came out, she seemed knowledgeable and prepared, but I had a hard time visualizing the design from just a paper plan. Although we looked at a few pictures from a magazine, there were no detailed explanations. Our primary issue arose with the design itself. The clothes ended up sticking out of the closet, only half within the space, which was not communicated to us beforehand. It turns out the board used was narrower (12 inches instead of 18 inches), causing this inconvenience. Despite the installer doing a good job, the final result wasn't what we anticipated.

    Another point of dissatisfaction was the absence of crown molding, which was shown in the promotional pictures but not included unless you paid extra. The overall process felt like being upsold continuously, akin to ordering a basic meal with everything else being an additional charge. As it stands, I wouldn't recommend Closet World without clear, specific questions about these details. Make sure you’re aware of the dimensions and what is included in the price to avoid surprises like our clothes not fitting properly. Overall, it felt like paying for a premium product but receiving something akin to a standard one.

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    Response from Closet World
    Hello Mike,
    Thank you for sharing your experience with Closet World. We sincerely regret that your project did not meet your expectations and appreciate the opportunity to address your concerns. Ensuring transparency in pricing, design clarity, and overall customer satisfaction are priorities for us, and we apologize for any aspects of the process that fell short.

    We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. We appreciate you bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

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    Reviewed Feb. 20, 2025

    I initially chose Closet World because they offered a better price compared to another closet design company I was considering. The designer who came to my home was informative, knowledgeable, and not at all pushy. She explained the quality of the merchandise well, which was appreciated.

    The product I had installed was a closet organizer which has significantly helped in organizing my space. It has made access easier and got things off the floor, improving the overall appearance and functionality.

    The installation process was impressively efficient. It was completed in one day, and the installer worked swiftly without leaving any mess behind. He was pleasant, and I had no complaints at all.

    Previously, my closet was less functional and cluttered, but now it's much more practical and efficient. The changes have made a big difference in convenience and organization.

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    Response from Closet World
    Hi Stephen!
    Thank you for choosing Closet World and for sharing your experience. We are pleased to hear that our competitive pricing and professional design consultation made a positive impression. It is wonderful to know that your designer provided clear and informative guidance, ensuring you felt confident in your decision.

    We are delighted that your new closet organizer has significantly improved the functionality and organization of your space. Creating practical and efficient storage solutions is our goal, and we are glad the design has helped enhance your space. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World!

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    Reviewed Feb. 20, 2025

    I had a Closet World installation, and my experience was quite satisfactory. I initially found Closet World online and chose them for their value. The designer who came to my home was pleasant and attentive to our needs, which made the planning process smooth.

    The product installed aligned with our expectations, and the installation process was quick, faster than anticipated. The work quality is what I would consider average. In terms of pricing, I would rate it a 5, as it seemed fair for what we received. Service also gets a 5 from me, while customer service would be a 4. Overall, I'm happy with the transition from just a basic closet rod.

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    Response from Closet World

    Hi Tina!

    Thank you for sharing your experience! We're glad to hear that you found value in choosing Closet World and that your designer made the planning process smooth and attentive to your needs. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. We are delighted to hear that the installation was quicker than expected and that the final product met your expectations. We appreciate your assessment of the work quality and pricing, and we’re pleased that you found the service to meet your needs. Your feedback on customer service is valuable, and we’ll continue to work on improving our communication and support. It’s wonderful to know that your space has transitioned to something more functional and tailored to your needs. If you ever need anything in the future, we’d be happy to assist. Thank you once again for your support and for choosing Closet World for your home organization needs.

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    Reviewed Feb. 20, 2025

    I was attracted by Closet World's half-off sale, which prompted me to get in touch. My experience with their designer, Adam, was delightful. He was incredibly sweet and patient, even waiting outside my home in the cold for 15 minutes due to a mix-up with my contact information. Despite this hiccup, he remained professional and approachable.

    Adam's creativity with the closet design was impressive. I have a large wall closet, and he advised against purchasing doors, which I now realize would have been costly. Instead, he crafted a design that allows flexibility: it can easily be rearranged from shelves on the top to varied hanging options, suitable for potential changes like sharing the space with a spouse.

    The installation day had its challenges, particularly with the separate orders for the large mirror doors and closet, which led to the installers initially being unaware of the closet installation. However, this was resolved when they returned to complete the job. A minor issue with the track being too short was quickly addressed by a meticulous worker who ensured the correction was made promptly.

    The quality of work was exceptional, thanks to Adam's professionalism and the installer’s attention to detail. I am particularly fond of the interchangeable design and the stunning mirror doors, which Adam selected perfectly against my father's suggestion of white frames. These mirror doors are massive, about 8 feet tall, and beautifully complement my space.

    Overall, my experience with Closet World exceeded my expectations, and I have already recommended them to my neighbor.

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    Response from Closet World
    Hello Jill,
    Thank you for choosing Closet World and for sharing such a thoughtful review of your experience. We are delighted to hear that Adam provided exceptional service, demonstrating professionalism, patience, and creativity throughout the design process. His ability to craft a flexible and functional closet solution tailored to your needs reflects the high standard of service we strive to provide.

    We appreciate your understanding regarding scheduling and are glad our team was able to resolve the issue promptly. Should you have any questions, please do not hesitate to reach out. Thank you for your trust in Closet World, and we look forward to assisting you with any future home organization projects!

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    Reviewed Feb. 20, 2025

    I heard about Closet World online while researching options for organizing both a closet and a garage. I chose them because I liked what I saw on their website. We've had a closet installed so far, which includes six drawers, and three sections for hanging clothes—two shorter sections and one longer.

    Our designer was fantastic. She laid everything out on a grid, which made it easy for me to visualize the final product. She also provided additional options, and I decided to add two more drawers since it's for my sister who needs more space. She was very easy to work with and there were no issues.

    On installation day, everything went smoothly. We had requested a morning appointment, and they arrived earlier than expected, which was great. The work was completed in about three-and-a-half hours and was very satisfactory.

    I would rate my overall experience a five out of five. Closet World was easy to work with, flexible with scheduling, and delivered exactly what we were looking for. The pricing was also good, especially since we received a discount.

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    Response from Closet World
    Hello Lorrie!
    Thank you for choosing Closet World and for sharing your positive experience. We are delighted to hear that your closet installation met your expectations and that our website helped you make an informed decision. It is wonderful to know that your designer provided a clear and organized layout, making the process seamless and allowing for adjustments to accommodate your sister’s storage needs.

    Ensuring a stress-free and high-quality experience is a priority for us, and we are glad you found the process satisfactory. Thank you once again for your kind words and for choosing Closet World!

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    Reviewed Feb. 20, 2025

    I called Closet World, and they promptly came for an assessment and provided a quote. I decided to go with them for our pantry and master closet redesign. The designer was knowledgeable and did a good job, but the process was lengthy since everything was drawn by hand, lasting around three to four hours. Making modifications also required starting over, which was a bit time-consuming.

    The installation process had a hiccup initially, as the installer arrived late and had to reschedule. However, on their second attempt, they arrived on time and completed the job efficiently. The installer worked solo but did an excellent job, and the end result was perfect.

    Overall, I am very satisfied with Closet World's pricing, quality of work, and the final product. I have already referred them to my neighbors because of my positive experience.

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    Response from Closet World
    Hi Richard!

    Thank you for choosing Closet World for your pantry and master closet redesign. We are pleased to hear that you found our designer knowledgeable and that the overall process resulted in a space that meets your needs. We appreciate your patience with the design phase, as we strive to create tailored solutions that align with each customer’s vision.

    We apologize for the initial scheduling issue during installation but are glad that our installer was able to complete the job efficiently and deliver a final result that exceeded your expectations. Ensuring quality craftsmanship and customer satisfaction is our top priority. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!

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    Reviewed Feb. 20, 2025

    I chose Closet World because they had an irresistible deal during Christmas: 50% off with free installation and 18 months of no interest. It was a fantastic offer we couldn't pass up. We had a master bedroom closet installed, and the entire process went wonderfully. The installer was accommodating, making adjustments like lowering racks and adding a long hanging section, as we're both quite short. He was truly excellent.

    The representative who initially came for the presentation was very professional and punctual. She carefully measured everything, and we trusted her from the start due to her professionalism and good representation of the company.

    I've already recommended Closet World to several people. I'm very happy with our closet; their customer service and product quality were top-notch. Given the deal we got, the price was also excellent. Overall, I'd definitely recommend them to others.

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    Response from Closet World
    Hi Doris!
    Thank you for choosing Closet World and for sharing your wonderful experience. We are delighted to hear that our holiday promotion provided the perfect opportunity for your master bedroom closet installation. It is especially rewarding to know that both our designer and installer demonstrated professionalism, attention to detail, and a commitment to ensuring your closet met your specific needs.

    Thank you again for your trust in Closet World. We are appreciate the opportunity to assist you and look forward to serving you again in the future!

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    Reviewed Feb. 20, 2025

    I recently decided to use Closet World for my closet redesign after seeing an ad in a flyer and hearing about my mother-in-law's positive experience with them. I had the pleasure of working with Penny, our designer, who was incredibly thoughtful and asked detailed questions to ensure the redesign met our needs. She was mindful of our budget constraints, ensuring we didn’t overspend on the project.

    The installation in Anchorage, Alaska, took a day initially, but they had to return to fix a couple of issues with the tall hanging rods, which started to bow due to a lack of proper bracing. However, they resolved this by installing a stationary shelf, and now everything is perfect.

    The final product exceeded my expectations. I now have much more storage space, with ample room for shoes, hanging clothes, and drawers, making everything accessible and organized. I’m thrilled with the transformation and would rate my experience with Closet World a 5 out of 5.

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    Response from Closet World
    Hi Juna!
    Thank you for choosing Closet World for your closet redesign and for sharing your experience. We are delighted to hear that Penny provided thoughtful and detailed design guidance, ensuring the project aligned with your needs and budget. Delivering a personalized and seamless design experience is something we strive for, and we are pleased that she was able to assist you effectively.

    It is great to hear that the issue was promptly resolved and that the final result exceeded your expectations. Maximizing storage and creating an organized, functional space is our goal, and we are thrilled that your new closet provides everything you envisioned. We truly appreciate your trust in Closet World and the opportunity to assist you. We look forward to serving you again in the future!

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    Reviewed Feb. 20, 2025

    I came across Closet World through an advertisement on social media and decided to reach out. They promptly contacted me, and we set up an appointment. A designer was sent to my home, explained the process clearly, and created a plan that I liked, both in design and price. The installation was smooth and timely, completed without any issues, and now I have a wonderful new closet.

    My experience with Closet World was fantastic. The designer who came to my home was exceptional, and I'd rate the service a 5 out of 5. The pricing felt fair for the quality of service and product I received, and I would definitely recommend Closet World to anyone in need of a closet remodel.

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    Response from Closet World
    Hi Delano!
    Thank you for choosing Closet World and for sharing your experience. We are pleased to hear that from your initial inquiry to the final installation, the process was smooth and met your expectations. It is wonderful to know that our designer provided clear guidance and created a plan that aligned with both your vision and budget.

    Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you again for your kind words and for choosing Closet World!

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    Reviewed Feb. 20, 2025

    I recently had my guest bedroom closet installed by Closet World, and my experience was excellent. I've used Closet World in the past, and their service prompted me to choose them again. I worked with the same rep as before, and she was pleasant and knowledgeable.

    The installation process took a couple of hours and required some creative cutting and fabricating. The gentleman who did the work was exceptional and executed everything exactly as I wanted.

    Overall, it's been a positive experience.

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    Response from Closet World
    Hi Stephen!
    Thank you for choosing Closet World again for your guest bedroom closet installation. We are delighted to hear that your experience was excellent and that our service continues to meet your expectations. It’s wonderful to know that you had the opportunity to work with the same representative and that her professionalism and knowledge made the process seamless.

    We appreciate your kind words about our installer’s craftsmanship and attention to detail. Ensuring that every project is completed to our customers’ specifications is a priority, and we are pleased that the installation met your vision. Should you have any questions or future home organization projects, please do not hesitate to reach out. Thank you for choosing Closet World!

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    TechPunctuality & SpeedStaffRatesTimeliness

    Reviewed Feb. 20, 2025

    I recently decided to choose Closet World after frequently receiving their flyers offering attractive deals like 50% off and free installation. The deciding factor was when Reneta, a representative from Closet World, came out and did a fantastic job explaining everything, which led me to move forward with them. I had a Murphy bed, a corner desk, and cabinets installed.

    On installation day, the team was punctual, and the work was almost entirely completed by two guys, with Alex returning the next day to finish up. The quality of their work was exceptional, and the final design exceeded my expectations. I couldn't be happier with the outcome.

    Overall, I rate my experience with Closet World a solid 5. They did a great job.

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    Response from Closet World
    Hi Jeff!
    Thank you for choosing Closet World and for sharing your experience. We are delighted to hear that Reneta provided a thorough and informative consultation, helping you feel confident in moving forward with your project. It’s wonderful to know that the installation team was punctual and that their workmanship exceeded your expectations.

    We sincerely appreciate your 5-star rating and kind words. Thank you for trusting Closet World with your project, and we look forward to assisting you with any future home organization needs.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Feb. 20, 2025

    I chose Closet World because our rep, Molly, was able to clearly answer our questions and explain their capabilities and limitations. They worked on our master closet, transforming a natural closet into a more functional space with added drawers and shelves. They also converted it into shelving for a pantry. While we're planning some changes in our laundry room, the master closet turned out great—it now accommodates double-hanging clothes with additional drawers and shelves, making it much more functional. The quality of their work met and even exceeded our expectations for the master closet and pantry, although the laundry room left us wanting more coverage, which might not have been their fault.

    Molly did an excellent job and her customer service was commendable. As for pricing, Closet World's rates were reasonable and competitive, especially with the presented discount. Overall, I am pleased with the experience, rating them highly.

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    Response from Closet World
    Hi John!
    Thank you for choosing Closet World and for taking the time to share your experience. We are pleased to hear that Molly provided thorough guidance and addressed all your questions with clarity. Ensuring our customers fully understand their design options is a priority, and we are glad she was able to assist you in creating a functional and well-designed space.

    Your satisfaction is important to us, and we sincerely appreciate your kind words. Should you have any future home organization projects, please do not hesitate to reach out!

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    Sales & MarketingPunctuality & Speed

    Reviewed Feb. 20, 2025

    We chose Closet World after seeing an appealing ad and decided to have a garage cabinet installed. The interaction with the Closet World designer was good. She spent around 2 to 3 hours with us, then installation followed a couple of weeks later, and the service was pretty quick. On the day of installation, everything went smoothly, and I am pleased with the overall quality of the cabinets. We're very happy with our choice and glad we went with Closet World.

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    Response from Closet World
    Hi Thomas!
    Thank you for choosing Closet World and for sharing your experience. We are pleased to hear that your interaction with our designer was positive and that she took the time to guide you through the process. It’s wonderful to know that the installation was completed efficiently and that you are satisfied with the quality of your new garage cabinets.

    We appreciate your trust in Closet World and are delighted that you are happy with your decision. Customer satisfaction is our top priority, and we are grateful for the opportunity to bring your project to life. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World!

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    TechPricePunctuality & SpeedRatesResolution

    Reviewed Feb. 20, 2025

    I first heard about Closet World through Facebook and decided to get two closet organizers installed in my kids' bedrooms. The interaction with the designer was pleasant, as she came over to present her ideas without any pressure selling.

    The installation was satisfactory, but I feel the quality could have been better. After installation, we experienced some wobbling due to new flooring. It took three weeks for them to come out, but they addressed the issue promptly and at no extra charge. Overall, I'd rate my experience as a 4 out of 5.

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    Response from Closet World
    Hello Mercedes,
    Thank you for choosing Closet World and for sharing your experience. We are pleased to hear that your interaction with our designer was positive and that she provided helpful insights. Ensuring a smooth and comfortable design process is something we prioritize for our customers.

    We appreciate your feedback regarding the installation and quality. We are glad our team was able to address your concerns promptly. Thank you for bringing this matter to our attention. Should you have any questions, please do not hesitate to reach out. We look forward to assisting you with any future home organization needs.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Feb. 8, 2025

    Absolutely horrible. The designer did not design my pantry correctly so the installer had to fix to make it look halfway decent but still does not look like what I pictured. There is a weird gap what we had to deal with. The designer, Pauline, claims she tried to explain the design as best as she could with her drawing. It would be better to have an iPad or something to be able to show what the end result will look like. Instead, you have to wait until it is installed after paying 3K for pantry and small closet. We were expecting a classy and professional look when done but it looks like bookshelves or cabinets I could have bought at Walmart for tons less and did myself. It does not look professionally by no means. If we knew it would look like this, we would have just taken down our wire shelves, keep the brackets and put up wood shelves instead. I am extremely unhappy to have wasted 3K.

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    Response from Closet World
    Hello Chrissy,
    Thank you for sharing your experience with us. We sincerely regret to hear about the issues you’ve faced and any frustration this may have caused. This is certainly not the level of service we strive to provide. At Closet World, we strive to provide exceptional and professional service, and we are disappointed to hear that your expectations were not fully met.

    We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to provide, please don’t hesitate to reach out to us directly clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

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    TechPunctuality & SpeedStaff

    Reviewed Feb. 6, 2025

    The consultation was seamless. The representative came out, took measurements, took a couple of hours, and we designed the whole system. It was great. Installation took 2 weeks and it was great as well. When the guy came out, everything was ready for him and the installation went very smoothly. He knew exactly what he was doing and didn't mess around. It went together very quickly and professionally. We're totally satisfied.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 5, 2025

    Closet World had good reviews and their pricing was the best option. We're happy with what we have installed. It's high quality. I feel like the designer listened to our needs and designed the best possible product while also keeping cost effectiveness in mind. The installers were prompt. They were very clean. Everything was installed professionally. It looks like they did a really nice job.

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    Sales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Jan. 29, 2025

    I had an experience with Closet World which was unfortunately disappointing. I chose Closet World after seeing an ad online, hoping they would do a good job with the mirrored closet doors for my bedroom. The interaction with the designer was underwhelming. We already had an idea of what we wanted, but the designer didn't offer any suggestions or alternatives; she just measured and provided an estimate, which seemed high even with the supposed 50% discount.

    The installation itself was terrible. The installer did a poor job, which led to me taking photos and contacting the main office. The track was cut too short, preventing the door from closing properly. They had to return to fix this issue, but I was left responsible for arranging and paying for additional drywall repairs due to their mistakes. I am currently waiting for reimbursement after submitting the necessary receipts.

    At this point, I would rate my experience with Closet World as very unsatisfactory. I cannot recommend their services.

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    Response from Closet World
    Hello Mike,
    Thank you for sharing your experience with us. We sincerely regret that your project did not meet expectations. At Closet World, we strive to provide a seamless experience from consultation to installation, and we apologize for any inconvenience caused during the process.

    Please know that we take your concerns seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to provide, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 29, 2025

    I chose Closet World primarily because of the discount they offered. I didn't consider any other companies or seek additional estimates. I had Closet World's products installed in three bedroom closets, and I would describe them as good. My interactions with the designer were positive, and the installation experience was also good. The installer arrived on time, around early morning, and completed the work fairly quickly. It took about an hour to an hour and a half, maybe up to two hours, which was quite impressive for three closets in a single day. I was satisfied with the finished product, and they maintained cleanliness by cleaning up after themselves.

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    Response from Closet World
    Hello Wendy!
    Thank you for choosing Closet World and for sharing your experience. We are pleased to hear that the discount offer met your needs and that your overall experience was positive. It’s wonderful to know that our designer provided a smooth and helpful consultation and that the installation process was efficient and completed in a timely manner.

    We appreciate your feedback on the quality of the finished product and our team’s attention to cleanliness. Customer satisfaction is our priority, and we are glad we could deliver a seamless installation experience. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 29, 2025

    I discovered Closet World through social media when I was searching for better storage solutions. They responded quickly to my inquiry, which I appreciated. When the designer arrived, she was professional, friendly, and knowledgeable. We are currently mindful of our budget, so we've only completed one project so far. However, the designer was excellent.

    For the project we did undertake, she provided me with options, took measurements, and showed me photos. Her encouragement convinced me, and indeed, the transformation was noticeable. Despite having a tiny closet, the new design maximized the space effectively.

    Now, my closet has expanded vertically with shelves reaching the top, providing space for two shelves at the top. I can store jackets and, below, there are four additional deep shelves for my shoes. It has significantly increased the space and usability of the closet.

    I am very happy with the quality of the work. I do wish I had negotiated better on the cost, but overall, I'm satisfied with the outcome. I'm very happy with the results and would rate my experience a 5 out of 5.

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    Sales & MarketingPriceStaff

    Reviewed Jan. 29, 2025

    After selecting Closet World initially because of their Instagram ads, I had a positive start with the closet designer, but that soon changed. I faced significant issues that remain unresolved. Initially, the shoe cabinet design for our garage was miscalculated, leading to a blockage of the essential ventilation vents. Even after highlighting this and having the designer redo her measurements, we ended up with cabinets that were under-sized. This issue was crucial due to potential safety concerns with ventilation blockage, which I believe should have been caught during the initial design phase.

    Upon installer feedback, I was told that correcting their mistake would incur an additional $400 charge, on top of an already substantial project cost of $22,000 for seven spaces. Despite their errors in measurements, they refused to offer any discounts on these corrections. The frequent errors due to manual measurements show a significant margin of error in their process, unlike other companies I've encountered.

    Another major issue is the intense off-gassing from the material used. The smell in the rooms is so overpowering that it makes it difficult to even enter them. It's been weeks, and the odor hasn't dissipated, which is concerning given the potential health impacts of such chemical smells from materials like MDF, which reportedly release harmful substances like formaldehyde.

    Ultimately, due to these ongoing issues and insufficient customer support, I am currently extremely dissatisfied with Closet World. The situation, unless adequately addressed, leaves me apprehensive about recommending their services.

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    Response from Closet World
    Hello Karen,
    Thank you for sharing your experience with us. We sincerely regret to hear about the issues you’ve faced and any frustration this may have caused. At Closet World, we strive to provide accurate designs, high-quality materials, and exceptional service, and we are disappointed to hear that your expectations were not fully met.

    We take your comment s seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to provide, please don’t hesitate to reach out to us directly clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 29, 2025

    I first heard about Closet World because a friend recommended them, and we also received a mailer from them, which prompted us to call. We chose Closet World because of their prompt response — we filled out something online and were contacted by a representative within a few hours. We went with their premium product for our master bath, which included custom colors, drawers, a hamper, and plenty of hanging space. We also opted for a basic setup in our guest room closet.

    The installation day went smoothly. The team arrived on time, and although I had to reschedule the installation due to other work being done, Closet World was very accommodating. They were organized and efficient, completing the installation in about three hours. They did bring the wrong hamper piece initially, but they quickly coordinated with the company, and the correct piece was delivered in a couple of days. The finished project is of great quality, and I would rate this experience a 5 out of 5.

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    Response from Closet World
    Hello Eric!
    Thank you for sharing your experience with Closet World. We are delighted to hear that our prompt response and premium product options met your expectations. It’s wonderful to know that your master bath and guest room closets were designed to suit your needs, providing both functionality and style.

    It’s also great to hear that the installation was efficient and any issues were completed within the scheduled timeframe. Your 5-star rating means a lot to us, and we truly appreciate your recommendation. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!

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    Sales & MarketingStaffTransparency

    Reviewed Jan. 29, 2025

    I chose Closet World for the services I needed. Initially, the installation had to be postponed due to rain, but once it was rescheduled, the team did an excellent job. I am pleased with the quality of the product and installation. However, I wish the salesperson had been clearer about the product not having a backing. I might have missed the detail, but a clearer explanation would have been helpful. Overall, I'm happy with their work and really like the result.

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    Closet World
    Response from Closet World
    Hello Catherine!
    Thank you for choosing Closet World and for taking the time to share your experience. We are pleased to hear the installation was completed to your satisfaction and that you are happy with the quality of your new space.

    We appreciate your feedback regarding product details and will use it to enhance our communication to ensure every aspect of the design process is as clear and transparent as possible. Your satisfaction is our priority, and we are delighted that you are enjoying the results. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 16, 2025

    My experience with Closet World started positively with a great salesperson. However, the situation quickly turned negative. They incorrectly measured both of my closets multiple times, causing significant delays. Additionally, they left the closet doors they installed dirty with dust and fingerprints. To make matters worse, they damaged my ceiling, which now requires extensive repair. After many weeks, the closets are now correct, but the repeated delays and lack of professionalism have left me very disgruntled. I am not satisfied with the service provided.

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    Closet World
    Response from Closet World
    Hello Teresa,
    Thank you for sharing your feedback with us. We sincerely apologize about your experience during your project. At Closet World, we aim to provide a seamless and professional experience, and it’s clear we fell short of those expectations in your case.
    We truly apologize for any inconvenience this may have caused. This is certainly not the level of service we strive to provide.

    We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.

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    Sales & MarketingPriceStaff

    Reviewed Jan. 16, 2025

    There's not a lot of companies that specialize in closets, and what made me choose Closet World was the sales rep. She was knowledgeable, helpful and I really enjoyed working with her. During the designing process, she asked several questions and drew up some designs, explaining them without pushing for the most expensive options. She was considerate of my budget.

    The installation was seamless and completed in less than a day. I wasn't even there when it happened. I installed sliding doors on the closet as well as drawers and shelves. The quality of the materials seems fine, and I haven't noticed any issues. Overall, it's been a positive experience with Closet World.

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    Closet World
    Response from Closet World
    Hello Michael!
    Thank you for sharing your experience with Closet World! We’re thrilled to hear that our representative stood out with her knowledge, helpfulness, and consideration for your budget. It’s great to know that the design process was smooth and collaborative, with clear explanations and options tailored to your needs.

    We’re also pleased that the installation went seamlessly and was completed efficiently in less than a day. We’re delighted that you’re happy with the quality of the materials and your overall experience. We truly value your feedback, and we’re glad we could make your closet project a positive one. Thank you for choosing Closet World, and we hope to assist you with any future home organization projects!

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    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingValueFollow-Through

    Reviewed Jan. 15, 2025

    I chose Closet World over other companies due to a sale they were having, and I'm thrilled with my decision. The designer who came for the consultation was incredibly helpful, insightful, and nice, providing an efficient experience. She assisted with organizing my thoughts and designs by asking smart questions, and we spent almost two hours planning everything, resulting in a walk-in closet that exceeded my expectations.

    Closet World installed shelving, hanging spaces, cubbies for folded clothes, drawers, and an entire shoe wall in my closet. The installation team was polite, efficient, and completed the job swiftly, delivering excellent quality work. My new closet features adjustable shelves for my shoes, arranged in four sections to accommodate different types of footwear, which is a standout feature for me.

    My experience with Closet World was outstanding. They transformed my closet into a valuable addition to my home, and it now has room for everything despite numerous bags of clothes I decided to donate. Moreover, the process was affordable due to the discounts I received, resulting in a payment of less than what I initially expected.

    I've already recommended Closet World to a few friends and am considering having them back for additional projects like organizing my garage. I would advise others to take advantage of their sales, particularly around Christmas and New Year, to get the best deals. Overall, this experience was a personal gift to myself, fulfilling a promise I had made to my late mother to do something nice for myself.

    Closet World provided professional and efficient services, transforming my small closet into a beautifully organized space that's all mine. I've even added a closet island from Wayfair to enhance it further. This was a valuable experience and worth every penny spent, as it added not only personal satisfaction but also value to my home.

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    Response from Closet World
    Hi Nicole!

    Thank you for sharing your experience with Closet World! We are truly honored to have been part of such a meaningful transformation for you. It’s wonderful to hear how our designer’s thoughtful guidance and expertise helped you create a walk-in closet that exceeded your expectations. We are thrilled that the end results turned into a beautifully organized space tailored to your needs. Your recommendation and plans for future projects, like organizing your garage, mean so much to us. We always strive to provide exceptional service from the initial meeting through to the final installation, and your feedback confirms that we are achieving our goals. Providing personalized and attentive service is our goal, and we're glad to met your expectations. If you need any further assistance, please do not hesitate to reach out. Thank you for choosing Closet World and for allowing us to be part of such a special experience. We hope your new closet brings you joy and functionality for years to come! Thank you once again for your support and for choosing Closet World for your home organization needs.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Jan. 15, 2025

    I had a regular closet installed, and the designer did a really good job drawing up the plans. The installation worker was also commendable, completing the task in about three hours, well within a single business day.

    Although I'm generally satisfied with the closet and the work done, I was disappointed with their post-sale follow-up. After deciding I needed an additional shelf, I contacted the company expecting a quick delivery. However, the wait time extended from an expected 10 days to nearly three weeks, which has been quite frustrating.

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    Response from Closet World
    Hello Brenda,
    Thank you for sharing your experience with Closet World. We’re glad to hear that you were pleased with the initial design process and the efficiency of our installation team. It’s wonderful to know that both the designer and installer left a positive impression.

    We sincerely apologize for the delays you experienced regarding the additional shelf. We truly value your feedback as we work continuously to improve our offerings and services. We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Staff

    Reviewed Jan. 15, 2025

    I chose Closet World after I Googled various options, and I'm glad I did. Though I didn't give it much thought at first, they were the first company I looked into. The designer who worked with me was extremely nice and did a wonderful job. The installation was excellent, not only for the closet but also for the closet doors. The installer did an outstanding job, and though I misplaced the survey he gave me, I want to highlight his great work. I'm truly happy with the quality and appearance now that everything is installed. I didn't know much about Closet World initially, but the results exceeded my expectations, and I would definitely refer them to others. You guys offer a really good service, and I'm very satisfied with the whole experience.

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    Response from Closet World
    Hi Robert!

    Thank you so much for sharing your wonderful experience with Closet World! We’re thrilled to hear that you found us through your search and that your decision exceeded your expectations. It’s fantastic to know that your designer was not only helpful but also made the process enjoyable, and that the installation team delivered excellent results for both your closet and doors. We always strive to provide exceptional service from the initial meeting through to the final installation, and your feedback confirms that we are achieving our goals. Your feedback is valuable as we aim to provide high-quality designs and exceptional service. We appreciate your kind words about the quality and appearance, and we’re so glad that you’re satisfied with the final outcome. Your recommendation means a lot to us, and we look forward to the opportunity to assist you or your friends in the future. Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.

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    Customer ServiceTechPricePunctuality & SpeedStaffEase of UseRates

    Reviewed Jan. 15, 2025

    I chose Closet World after researching online and reading numerous positive reviews that highlighted their competitive pricing. When they came for the initial presentation, the designer was incredible—she focused on my needs rather than pushing her own agenda, which I really appreciated.

    The installation was outstanding. Alejandro, the lead installer, completed everything in just six hours, which was remarkably efficient compared to past experiences with contractors. The quality of the installed closet met all my expectations, and I'm actually considering calling them back for more projects.

    For anyone looking, I recommend calling Closet World first. I'd definitely share my designer’s name and suggest requesting Alejandro because of his excellent service.

    The Closet World website was easy to navigate, and within 15 minutes of filling out the forms, I received a call from their corporate headquarters to set up an appointment. The efficiency and professionalism of their customer service are noteworthy.

    Overall, my experience with Closet World was outstanding, from service to product quality.

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    Closet World
    Response from Closet World
    Hi Kelly!
    Thank you for sharing your positive experience with Closet World. We are delighted to hear that everything from the consultation to the installation met your expectations. It is wonderful to know that our designer focused on your needs and that Alejandro completed the installation efficiently and to your satisfaction.

    We appreciate your feedback on the ease of scheduling and the professionalism of our customer service team. Your recommendation and trust in our services mean a great deal to us. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World! We look forward to assisting you again in the future!

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 15, 2025

    We had a walk-in closet installed, which included coverage for all four walls. The designer was exceptionally thorough and addressed all of our questions effectively, making this part of the process quite enjoyable.

    As for the installation, my interaction was limited. I was present to let the installer in, review, and approve the blueprint and plan. He managed everything smoothly while I was away.

    Overall, my experience with Closet World was very positive. I would rate the experience a 5. The customer service and sales/marketing experience also deserve a 5, while the product and pricing both earn a 4. As for any online tools or apps, I would rate them as a 5.

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    Closet World
    Response from Closet World
    Hello Jill!
    Thank you for sharing your experience with Closet World. We’re delighted to hear that you were impressed with our designer’s thoroughness and the smooth installation process. Providing excellent customer service and ensuring a seamless experience are top priorities for us, so your kind words truly mean a lot.

    We also appreciate your feedback regarding product as we work continuously to improve our offerings. It’s wonderful to know that our tools and communication also added value to your experience. Thank you for trusting Closet World with your project.

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    Billing

    Reviewed Jan. 15, 2025

    I recently had some closet installation work done by Closet World, and my experience was generally positive. I first heard about Closet World through my father-in-law who referred us to the company. Our interaction with the designer was phenomenal; we absolutely loved working with her. Installation went smoothly, and we're very happy with how everything looks now—no negative comments to share there. However, there was a bit of a hiccup that I think others should be aware of. On the day of installation, there was some miscommunication regarding the removal of the existing closet. We were informed that we needed to provide cash to have the old closet hauled away, which was stressful since I didn’t have cash on hand at the time, and my husband was at work. In the end, the installation team agreed to handle it without payment, which I appreciated, but it would have been better to know in advance that cash would be required.

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    Response from Closet World
    Hello Jerra!
    Thank you for sharing your experience with Closet World! We’re delighted to hear that your interaction with the designer was phenomenal and that the installation process went smoothly, leaving you happy with the final results. It’s always rewarding to know that our team’s efforts contribute to a positive experience.

    We appreciate your feedback as we work continuously to improve our services. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World for your home organization needs!

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2025

    I recently decided to work with Closet World because they're conveniently located in Southern California. I didn't seek estimates from other companies, instead opting directly for Closet World. The project involved installing some simple shelves in a small closet, and overall, it was a straightforward experience. The closet designer I interacted with was very professional, making the experience quite pleasant. The installation process was smooth and quick, reflective of the simplicity of the project.

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    Response from Closet World
    Hi Peter!
    Thank you for sharing your experience with Closet World! We're delighted to hear that you chose us for your project and that the process met your expectations. It's wonderful to know that our designer provided a professional and pleasant experience, ensuring the project started off on the right note.
    We’re also pleased that the installation process went smoothly and efficiently. At Closet World, we strive to deliver quality service and a pleasant experience.

    Thank you for choosing Closet World to enhance your space. Should you have any questions, please do not hesitate to reach out. We look forward to assisting you with any future home organization needs.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 15, 2025

    I recently decided to use Closet World after receiving one of their brochures, which caught my attention. A sales representative visited our home to take measurements and discuss their products. I was impressed by her professionalism and knowledge. The installation process was smooth and efficient; although I wasn't present during the installation, I received positive feedback that the team did an excellent job and followed directions precisely. I'm very pleased with the quality of the products installed by Closet World. They did a great job, and the process was quick and efficient.

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    Closet World
    Response from Closet World

    Hi Gize,

    Thank you for choosing Closet World and for sharing your positive experience! We’re delighted to hear that our advertisement caught your attention and that our sales representative impressed you with professionalism and expertise. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. It’s wonderful to know that the installation process was smooth and efficient, even in your absence, and that the team followed directions precisely to deliver a great result. Your satisfaction is our top priority, and we appreciate you for taking the time to share your experience with us. We take pride in providing high-quality products and seamless service, and we’re so glad you’re happy with your new installation. If you ever need further assistance or are considering another project, we’d be happy to help. Thank you once again for your support and for choosing Closet World for your home organization needs. Enjoy your newly organized space!

    Verified purchase

    Reviewed Jan. 15, 2025

    I chose Closet World for a project in my home because I was initially told it would involve solid wood materials. Although it turned out not to be solid wood, the finished product still looks good. The installation was for a closet in my bedroom, and it turned out to be firm and strong.

    The quality of the work was commendable. The install team was very good, nice, and proficient. Overall, my experience with Closet World was positive.

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    Closet World
    Response from Closet World

    Hi Napoleon!

    Thank you for sharing your feedback! We’re glad to hear that you are happy with the overall outcome of your project. It’s wonderful that you think the finished product looks great and feels strong and durable. Our team strives to deliver high-quality results, and it’s great to know the installation team met your expectations with their professionalism and skill. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. Your feedback is greatly appreciated and encourages us to continue providing excellent service. We truly appreciate your trust in Closet World and look forward to assisting you with any future projects. Thank you once again for your support and for choosing Closet World for your home organization needs.

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    Contract & TermsPricePunctuality & Speed

    Reviewed Jan. 15, 2025

    I chose Closet World after seeing it online. I had a Murphy bed installed, and while I really liked it, there was a mix-up with the designer regarding electrical outlets. I ended up having to relocate an outlet, that cost me 300 bucks, which was a bit frustrating. The installation itself was quick, about four hours, and the installation team did a great job. Overall, I am satisfied with the product and service.

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    Closet World
    Response from Closet World
    Hello Arthur!
    Thank you for sharing your experience with Closet World. We are delighted to hear that you are satisfied with your new Murphy bed and that the installation process was handled efficiently by our team. Ensuring a seamless and professional experience is a top priority, and we are glad you were pleased with the quality of both the product and the installation.

    We sincerely apologize for the inconvenience regarding the electrical outlets. Your feedback is invaluable in helping us improve our processes and communication to ensure a more streamlined experience for our customers. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World for your home organization project!

    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 9, 2025

    I first discovered Closet World through browsing social media, among several options. My husband and I hesitated at first due to cost concerns. However, the representative who visited was very understanding and not at all pushy. She offered a good discount at the time, highlighting that there would be future opportunities, which was reassuring given our financial situation.

    The installation process was smooth and quick. I was at work, but my husband managed it seamlessly at home. It was a standard closet without drawers or fancy features, so installation only took a couple of hours. Despite the mess created by emptying the closet into our bedroom, the crew handled everything professionally.

    We opted for a setup with a hanging rod in four parts, with a long rack on the far left for dresses and other items. We included smaller center shelves and larger shelves on the other sides, which can accommodate drawers in the future when it fit our budget. The quality of work was impressive, and my husband had no issues dealing with the contractors and the helpful design consultant. The product quality merits a 5-star rating, while the price gets a 4 for its lack of affordability.

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    Closet World
    Response from Closet World
    Hi Lindsay!
    Thank you for sharing your experience with Closet World! We’re delighted to hear that our representative provided a supportive and pressure-free consultation, helping you feel confident in your decision. It's wonderful to know that the installation process was smooth and professional, and that the design met your needs. We’re glad the quality of the work and materials has left a positive impression.

    We also appreciate your feedback regarding affordability. Your insights help us as we continually work to improve our services. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World! We truly appreciate your trust in us and look forward to working with you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 9, 2025

    Closet World was able to quickly meet our requirements. During the initial presentation, the designer showed us various samples and designs, which we found satisfactory. We also had some say in the design process, providing our input. On installation day, the installers were fast and did a good job. When asked if I'd recommend Closet World to my family or friends, I would.

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    Closet World
    Response from Closet World
    Hello Lata!
    Thank you for sharing your positive experience with Closet World! We're delighted to hear that our team was able to quickly meet your requirements and that you found the initial presentation, with its variety of samples and designs, satisfactory. It's wonderful that you were actively involved in the design process and that the final result met your expectations.

    We’re also pleased to know that the installation team impressed you with their efficiency and quality of work. Your recommendation means a great deal to us, and we’re thrilled to have earned your trust. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!

    Verified purchase

    Reviewed Jan. 9, 2025

    I recently signed up with Closet World to install another set of closets, having previously done business with them. My interactions with the Closet World designer were wonderful. In terms of installation, everything went smoothly, and I was very pleased with the experience.

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    Closet World
    Response from Closet World
    Hi Wendie!
    Thank you for your kind words and for choosing Closet World once again for your closet project. We are thrilled to hear that your experience continues to be excellent and that the process, from design to installation, met your expectations.

    It's wonderful to know that our designer provided a positive and seamless experience, and that the installation process was smooth and satisfactory. We truly value your feedback and are delighted to have been part of creating a space you’re pleased with. Should you have any questions or future home organization projects, please do not hesitate to reach out. Thank you for choosing Closet World!

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    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed Jan. 9, 2025

    I reached out to Closet World after seeing their impressive 5-star ratings online and chose them for closet shelving and garage cabinet installation. I had only sought one estimate, and I'm delighted with the choice I made. From the beginning, their team was very professional, knowledgeable, efficient, and, importantly, always on time. During the initial visit, the Closet World salesperson involved me in the design process, and we collaborated to create the perfect setup.

    On installation day, the team arrived punctually and completed the job flawlessly in about five hours. I was thrilled with the results. If anyone were to ask about my experience with Closet World, I would enthusiastically recommend contacting them immediately. My interactions with them deserve a solid 5-star rating as their customer service, quality of service, and even the pricing all exceeded my expectations. Additionally, I found their website user-friendly, earning another 5-star from me.

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    Closet World
    Response from Closet World
    Hello Margie!
    Thank you so much for sharing your feedback about your experience with Closet World! We're thrilled to hear that our team exceeded your expectations from start to finish. Your kind words about our professionalism, efficiency, and commitment to being on time mean a lot to us. We're delighted that you're thrilled with the final results!

    It's wonderful to know that the installation process went smoothly and that the team completed everything to your satisfaction. We strive to provide exceptional service at every step, and your enthusiastic recommendation affirms our efforts. Thank you once again for choosing Closet World! We truly value your support and look forward to assisting you with any future home organization projects!

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed Jan. 4, 2025

    I decided to go with Closet World due to their reasonable prices. The standout part of the experience was the home consultant who came to take measurements and discuss the products. She was exceptional—taking plenty of time, being thorough in her explanations, and helping us work with our budget. Her outgoing nature made the process enjoyable.

    However, the installation team was lacking. Initially, I was told it would take just one day, but it ended up taking four days instead. Although the person doing the installation was polite and knowledgeable, I feel this scheduling issue was more the company's fault than his.

    In the end, we are very happy with the results and love how everything looks. Given the overall experience, I would rate Closet World 3 out of 5 stars.

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    Closet World
    Response from Closet World
    Hello Jeff,
    Thank you for sharing your experience with Closet World. We are delighted to hear that our home consultant provided exceptional service, offering thorough explanations, accommodating your budget, and ensuring a pleasant and informative process. Your kind words reflect the level of service we strive to deliver to each of our clients.
    We apologize for the delays during the installation process and we regret any inconvenience this may have caused. We appreciate you bringing this matter to our attention. Your feedback is invaluable in helping us refine our services and offerings.

    We are pleased to hear that you are happy with the final outcome and the overall appearance of your project. Should you have any questions, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you once again for choosing Closet World. We value your business and hope to have the opportunity to exceed your expectations in the future.

    Verified purchase
    PriceStaff

    Reviewed Jan. 4, 2025

    I recently used Closet World after receiving a brochure in the mail, as I'm new to the area and wasn't familiar with local options. The experience was fantastic. When I reached out, the consultant was extremely helpful. He even created a design and provided a quote on the spot. It really simplified the process, especially since I already had a clear idea of what I wanted.

    The installation team was fantastic, too. They were polite and ensured everything was cleaned up beautifully after making the initial mess. The quality of their work exceeded my expectations, and it's great to finally have everything organized. Overall, I am very pleased with their service and would highly recommend them.

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    Closet World
    Response from Closet World
    Hi Robert!
    Thank you so much for sharing your experience with Closet World! We are thrilled to hear that your experience from consultation to installation was seamless and enjoyable. It’s wonderful to know that our consultant was able to provide a design and quote on the spot, making the process smooth and efficient for you.
    We greatly appreciate your kind words about our installation team. Ensuring our customers’ spaces are left clean and organized is a priority, and we’re pleased to hear that the quality of the work exceeded your expectations.

    Your recommendation means a lot to us, and we’re delighted that Closet World could help bring your vision to life in your new space. Thank you for choosing Closet World, and we look forward to assisting you with any future home organization projects!

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffBillingRates

    Reviewed Jan. 4, 2025

    I chose Closet World because they were more prompt and professional than another company I contacted. The entire process, from start to finish, was efficient. The salesperson was on time, professional, and clear about the process. The installation was quick, with no mess left behind, and I'm pleased with the high-quality doors, which are even nicer than what we had before.

    While the salesperson was generally professional, the process to finalize the order could have been smoother. I had to contact Closet World directly for the payment, which added some inconvenience as I had to wait for business hours.

    Despite that minor hiccup, my experience was overwhelmingly positive. If needed, I would gladly choose Closet World again for more closet doors. Even though I didn't have a comparison for the pricing, I appreciated the quality of the products. They were expensive, but in this case, the quality justified the cost.

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    Closet World
    Response from Closet World
    Hi Deborah!
    Thank you for sharing your experience with Closet World! We're delighted to hear that you found our team to be prompt, professional, and efficient throughout the entire process. It’s wonderful to know that the high-quality doors exceeded your expectations and that the installation was handled with care.

    We appreciate your honest feedback as we work continuously to improve our services. It’s rewarding to hear your experience was positive. Thank you once again for your kind words and for choosing Closet World. We look forward to assisting you with any future home organization projects!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 3, 2025

    I've had an excellent experience with Closet World. The designers are lovely, particularly my designer who always does an awesome job. She informs me about current deals and sales, which is helpful. The installers simply complete their work efficiently and leave, making the experience hassle-free. Closet World's installations, like my closets and laundry room cabinetry, have been transformative. The quality of their products is impressive, making my closet spaces spectacular. I have more projects in mind, such as additional cabinetry and shelving, which I'll tackle one step at a time.

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    Closet World
    Response from Closet World
    Hi Francine!
    Thank you so much for your wonderful feedback and for sharing your experience with Closet World! We're thrilled to hear that you've consistently had such positive interactions with our designers and installers. It’s fantastic to know that the designs and installations have transformed your spaces, making your closets and laundry room cabinetry more functional and visually appealing.

    We appreciate your recognition of our team's effort to keep you informed about current deals. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World! We look forward to bringing your future projects to life!

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 26, 2024

    We had a contractor that was not super great and they tried to renege on the offer to do the closet. I had been seeing the Closet World ads on my Instagram for months, so my husband and I designed an idea based on some of the concepts we saw in Closet World. When we presented it to our contractor's designer, it didn't go anywhere, so when the time came, we insisted that they use Closet World for this closet renovation.

    Our contractor set up the appointment, and then we took it over. Closet World came here, and the guy, Manesh, gave his information and sat down. He showed up in a timely manner and he was courteous. He went up there and took a look at the closet. We talked about ideas, then he came down and drew out what we wanted. We were able to see the design and get a copy before he even left.

    When Closet World came to do the measurements and the installation, they were also very professional. Initially, they gave us a time, then they called to confirm by text, call, and email so we knew that it was set. My husband was here and the two gentlemen arrived on time, came in and took care of their business. I was not home when they arrived, but when I came in, they still stopped and introduced themselves. That's very important to me because I work from home.

    When I went up, they showed me what they were doing. One guy was cutting in the driveway and the other guy was installing upstairs. They walked through everything with my husband and they showed us where the wall was not straight. They explained that that's why the closet is not going to meet the wall in all places. We had baseboards in and they were going to cut them out a notch, but they ended up taking them off. They explained why they couldn't do the original intent as well. I was very pleased with everything. The closet renovation took less than three hours and the quality of work was very good.

    When we bought the house, the closet we had was smaller and it was not functional. It was almost like a plank across one wall, some folders, and then some built-in shelves. It didn't hold a lot of clothes. It was just one rack and there was a lot of space that was wasted in there. My husband's belongings weren't even in the closet, so our goal was to have something bigger and organized to where he could also share a closet with me. We extended our closet out two feet, and now, we have shoe shelving, double rows of hanging, and the far wall has drawers and shelves. At either side is the area for the long hanging and there's a shelf up top where we can have space to utilize. I have a lot of shoes, so we're also utilizing some of that for shoes and for photo bins that we can put up there. All in all, quality and interaction are very important to me and Closet World had both of those top-notch.

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    Response from Closet World

    Hi Melissa!

    Thank you for sharing your experience with Closet World! It’s inspiring to hear how your vision for a functional and beautiful closet came to life despite some challenges with your contractor. We’re thrilled that our designer, Manesh, was able to collaborate with you and adapt the designs to fit your needs while maintaining professionalism and flexibility throughout the process. It’s wonderful to know that his patience and expertise helped turn this situation into a positive outcome.

    We’re also glad to hear that the installation process met your expectations, from punctual and courteous communication to the installers’ attention to detail and transparency about your space’s unique features. It's fantastic that they ensured you were informed and comfortable with the process at every step. We are delighted that the transformation was the perfect way to optimize your space. We’re so pleased to have helped create a closet that you and your husband can now enjoy. Your kind words about our quality and interaction mean the world to us, and we’re grateful for the opportunity to help bring your dream closet to life! Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Dec. 15, 2024

    I've used Closet World before. I knew the quality of the product and the warranty, too. I also like their price. I had the basic white product installed years ago. We built a bookshelf in one closet and we built an entire hanging closet in the other one. The installation was fine. It was right on time when they said they were gonna do it. Everything worked out great. The installer did an excellent job. It was very basic before. You had the hangers, the rods, and they went all the way around. We have 10-foot-high ceilings. So, it had a lot of wasted space. With Closet World, I got up there and doubled that because I put a lower and an upper rack. The whole closet is used now.

    What I like about Closet World is they have a very diverse selection of products, from some relatively inexpensive to the expensive, but it's all high quality and it's custom. They have so many options for hardware and it's very nice. Compared to others that I've seen for the same amount, it's cheaper. Especially when they have those sales, there's 50% off or 40% off and free installation. However, they used to have an online catalog. That was years ago and now they don't have it.

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    Closet World
    Response from Closet World
    Hello George!
    Thank you for sharing your experience with Closet World! We’re delighted to hear that, as a returning customer, you continue to value our quality, warranty, and pricing. It’s great to know the upgrades to your closets have maximized your storage space and improved functionality.

    We’re pleased that the installation was smooth and timely, and that you found our diverse product options and sales offers beneficial. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World again. We look forward to assisting you with any future home organization projects!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2024

    I just moved and I wanted to organize my closet. When I bought my house, it was already organized, but it was just metal trays that pulled out. There were not enough shelves and the places for the shoes were like magazine racks. They were metal things on angles. I didn't like it, so I had it ripped out and gave it away. I am an experienced person with closets that had been designed, and I used California Closets before. I called them, but they were not giving out any specials at all. I heard about Closet World through Instagram and they were running a special. They were faster too. When I called the other company, they said it'd be 12 weeks. With Closet World, it was about two and that was a big factor as well. I show my closet off to all my friends here.

    The rep was sweet, listened to me, and incorporated what I wanted into the design of the closet. During the installation, we had a slight problem. There was something on the wall that I and the installers didn't know, and the designer didn't realize because I had clothes hanging in there. The closet had to be redesigned on the spot and that was a big pain, but they worked with me and showed me exactly what it was gonna be like. It turned out great and I'm very happy. I like the closet as well as Closet World. The quality is good too. It seems to be almost the exact same materials from California Closets. I had those for years and they held up, so I'm assuming this will do as well.

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    Response from Closet World
    Hello Linda!
    Thank you for sharing your experience! We’re delighted to hear that you’re happy with your newly organized closet and that the final design turned out to meet your needs beautifully. It's great to know that our team was able to work with you ensuring a result you’re proud to showcase to friends.
    We’re pleased that our timeline and design process stood out and that your interaction with the designer was positive and collaborative. Quality and customer satisfaction are top priorities for us, and we’re thrilled that the materials and craftsmanship met your expectations.

    Thank you for choosing Closet World to bring your vision to life, and we look forward to assisting you again in the future! If you have any questions or future home organization projects, please don’t hesitate to reach out.

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPriceStaff

    Reviewed Dec. 13, 2024

    I had Closet World do some work for me about 20 years ago, then this time, I had a kitchen pantry done. The guy came over and designed it. I wanted a wine rack and he put one in but it was too big. He didn't understand that there were different sizes available for it. So I wasn't happy with my product. I emailed Closet World a couple times and they ignored it at first, but I persisted. I finally got through to an installer guy who said that they would come out and fix it for a fee because they had to order additional materials and provide more labor. They came and fixed it, and I was fine with paying the extra fee for that.

    I understand everything costs more now because Trump did not address the pandemic well, and it screwed up everything in the economy. That's not on Closet World. Overall, I was very happy with Closet World, but people have to be very specific about what they want on the design and they have to be persistent if they're not happy with the results. I have the tenacity of a pit bull, and I had to call and email multiple times before I got through to somebody.

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    Verified purchase
    Staff

    Reviewed Dec. 12, 2024

    The designer was great. She was very communicative. She had ideas. She spent a lot more time than she planned on and I planned on too, but she was trying to be very thorough. I had two different installation days. One big one and one minor one. It was great. The installers got there and went over the plan. But there was one issue that I never brought up and it's such a minor issue. I had it wired for pre-lights. I had the wires sitting there and they were putting a backboard on. I figured they would put the wire hanging over the backboard but they didn't do that. They drilled a hole through the backboard, which made it a little problematic. But again, I didn't have that conversation with them and they thought they were doing the right thing.

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    Verified purchase

    Reviewed Dec. 12, 2024

    The installation was great. It was a good experience overall. I love my cabinets.

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    Closet World
    Response from Closet World
    Hello Linda,
    Thank you for your wonderful 5-star review! We’re thrilled to hear that you had a great installation experience and that you’re loving your new cabinets. Providing excellent service and ensuring your satisfaction is always our goal.

    Your kind words mean a lot to us, and we’re delighted that your overall experience with Closet World was so positive. Thank you for choosing Closet World, and we look forward to helping you with any future home organization projects!

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 12, 2024

    When we used Closet World in the past for the closet in our bedroom and a remodel, the service was great. We went with them again and the rep, Dave, was very informative. The options were what we were looking for and he told us what we could get and for what price. We were a little bit debating on the price, but we had shopped around for other Murphy beds, and we were satisfied with Closet World.

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    Closet World
    Response from Closet World
    Hello Raymond,
    Thank you for sharing your experience! We're delighted to hear that you chose Closet World again for your project and that Dave provided you with the information and options you were looking for. It’s wonderful to know that our offerings aligned with your expectations and that you found satisfaction in choosing us after exploring other options.

    Your continued trust means a lot to us, and we’re pleased to have delivered a solution that met your needs. Thank you for choosing Closet World - Whittier, and we look forward to assisting you with any future home organization projects!

    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 12, 2024

    Closet World is convenient to use and I like their price. When we talked to their designer, Ivy, she had better ideas, so we went with what she planned. They installed melamine wood partitions to make an economical closet for us. You hang your clothes in it. It isn't anything spectacular, but it's going to be nice for clothes. Other than that, I was told that I got the best installer and he did a phenomenal job. The helper that stopped by late at night wasn't nearly as good and I'm glad I didn't get him. Also, anybody who's considering getting Closet World should wait for a sale or ask for the 50% off. That was when I ordered from them. You can always negotiate the price with them. But some people are good at that, while some people aren't. I'm really not that good at that, but I would have bought what I ordered anyway.

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    PriceMaintenanceStaffRates

    Reviewed Dec. 11, 2024

    It's the second time I've used Closet World. Audra was wonderful. I worked with her with the closets, and the master was a special thing, so she was very helpful, giving her thoughts and design choice. If I picked something, she gave a suggestion of why something might work better or I had a choice. The installers were very swift. There was something they needed to fix on one of the closet installations that they didn't quite do. I was supposed to have soft close, and things aren't soft close. I do need to have them come back and tweak, but I couldn't be more happier with their service. The only thing is the price is a little steep.

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    Closet World
    Response from Closet World
    Hi Janet!
    Thank you for sharing your experience with us! We’re delighted to hear that Audra provided such thoughtful and helpful guidance during the design process for your closets. Her expertise and ability to offer suggestions tailored to your needs demonstrate her dedication to creating the perfect solution for your space.

    We’re also pleased to know the installers worked swiftly to complete the project. We apologize for the oversight regarding the soft-close feature and any inconvenience this may have caused. We have informed our management team to ensure your concerns are addressed. Thank you for choosing Closet World once again, should you have any questions, please do not hesitate to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Price

    Reviewed Nov. 29, 2024

    Closet World got great shelving and space, but I was not pleased at all with the material. It looked like something I could've picked up at Home Depot and the cost was extremely expensive. It was almost $5,000. It looks cheap. I was disappointed. I'm pretty dissatisfied. But the designer was great.

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    Closet World
    Response from Closet World
    Hello Carla,
    Thank you for sharing your feedback about your experience with Closet World. While we are pleased to hear that you had a positive interaction with the designer and appreciated the shelving layout and use of space, we deeply regret that the material did not meet your expectations.

    We aim to provide quality products that deliver value and satisfaction, and it’s disappointing to hear that this wasn’t reflected in your project. Your feedback is invaluable as it helps us understand areas where we can improve. We take your comments seriously and have notified management to ensure your concerns are addressed. Thank you for bringing this to our attention. Should you have any questions or further details you would like to share, please don't hesitate to reach out to us directly at clientissues@closetworld.com. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 29, 2024

    I had two projects with Closet World, one at the office and one at home. They were both very bumpy. For the first project, the installation department damaged the cabinet. They had to come back, and they forgot to bring the locks. They came later in the evening when it was dark. They dirtied the walls with dirty hands all over. They also hit the ceiling. So they had to come back and bring the locks and change the door again and waste my time. I kept on asking for morning installation, but they kept on coming late.

    For the project that I had at the office, which was a larger project, I was a little hesitant but I decided to give Closet World a chance. They sent out the poor installer all by himself. He was trying to lift the big closet and it almost fell on his head. My sister-in-law had to run and grab it, and she cut her hand. I called Closet World and they said they would send him back with someone else. But he came out again alone. Then some people came and helped him lift the thing in. They had to come back again because the closets were measured wrong on the other side. I asked them again, "Can you please give us a morning appointment again?"

    The guy showed up at 12:30 the first time and the second time, I said, "Since all of this happened, would you mind sending somebody earlier." He said, "Every customer is important." Like I asked about every customer. I don't think I'll ever use Closet World again. I'll probably go to another company because of the installation department. They kept on putting me on hold. I would call the office to talk to the manager, and they were in a meeting for over six hours. Nobody called me back. So, I'm glad it's over. It wasn't a nice process at all, both at home and office. I spent quite a bit of money and the quality of the wood is not that great either.

    Nobody even called up to follow up about how it was at the end. They gave me an appointment two weeks after they left everything incomplete. I asked for sooner but they couldn't accommodate me even though I've been through all of that. The designer never checked back on me. He doesn't return his phone call. He just got his commission, so he was good.

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    Response from Closet World
    Hello Aida,
    Thank you for sharing your experience with Closet World. We sincerely regret to hear about the challenges you faced during your home and office projects. This is certainly not the level of service we strive to provide. Your feedback is invaluable in helping us refine and enhance the quality of our services.
    We strive to provide every customer with exceptional service and a seamless experience and it is clear we fell short in this case. We take your comments seriously and have notified management to ensure your concerns are addressed.

    If you have any questions or further details you would like to provide, please feel free to contact us directly at clientissues@closetworld.com. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    CoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Nov. 28, 2024

    My experience with Closet World was good. The rep was very nice. We told him what we wanted and he designed it in front of us. Install went very fine and everything was well. There was one door that was not opening well and they came back and fixed it for us. I had used them before as well. All in all, the service is great, the price is reasonable and the work is done on schedule.

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    Response from Closet World
    Hello Matt!
    Thank you for sharing your positive experience with Closet World! We're delighted to hear that you had a good experience and that our representative worked closely with you to design exactly what you envisioned. It's great to know the installation went smoothly and that our team promptly addressed the door installation to your satisfaction.

    We’re especially honored that you chose Closet World again for your project. Providing excellent service, reasonable pricing, and timely work is always our goal, and we’re thrilled to have met your expectations. Should you have any questions, please feel free to reach out. Thank you for your continued trust in us!

    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Nov. 28, 2024

    I'd recommend Closet World. They have good pricing and they were having a sale when I went with them. The salesperson that came out was very knowledgeable and really worked on doing a good layout for the closet. The project came out very well. Installation was fine and it was done the same day. There was one optional accessory that they forgot to install, but that came a couple of days later. I could have installed it but they came and did it.

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    Response from Closet World
    Hi Dale!
    Thank you for sharing your 5-star review! We’re thrilled to hear that your experience with Closet World met your expectations, from the knowledgeable consultant who thoughtfully designed your closet layout to the same-day completion of the installation. It’s wonderful to know that the project turned out so well and that our team promptly addressed the accessory installation.

    We appreciate your recommendation and your kind words about our pricing and service. Thank you for choosing Closet World— we’re delighted to have been part of your home organization journey!

    Verified purchase
    TechMaintenanceStaff

    Reviewed Nov. 28, 2024

    Closet World revamped a linen closet. What I had was a built-in tall closet. It was drawers at the bottom and doors at the top. Closet World did a full set of double doors with open spaces for shelves. But the designer did not do a great job designing for me once it was being installed. I told her that I wanted everything black including the doors. But they brought silver hardware which made me have to go out and purchase matte black hardware. In my home, all the doors and doorknobs are black. For them to put silver knobs didn't make sense.

    The designer measured the floor from top to bottom but when the guy came to install, there were huge gaps on the side. The top and the bottom of the floor were showing. Raw wood was showing as well. When the installers put the doors in, he did what he was supposed to do, but there are still stains on the wood. He kept cleaning it with acetone so the door still has fingerprints of him putting it on because we don't know what to clean it with. When you open the door, they're just square shelving. I wasn't expecting that. When the lady designed it, that's not how I imagined the closet to be. She did not say it was going to be drawers but she also did not say it was just gonna look like pockets.

    I was not satisfied with the end product because I then had to get a contractor to come out and work around what Closet World did. Once they put the stuff in, my contractor had to come back out and put black molding around the entire closet. I was under the impression that when Closet World came out to do it, that was gonna be it. But I had to pay as much money for the demo and the repairs as I did the closet. For me to have to pay someone to come back out and work over what they did not do was a disappointment.

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    Response from Closet World
    Hello Kenish,
    Thank you for sharing your experience with Closet World. We truly appreciate your feedback and deeply regret that the final product did not meet your expectations. Your feedback is important to us and highlights areas where we can improve.

    We apologize for the miscommunication and any inconvenience this may have caused as this is certainly not the level of service we strive to provide. We value your feedback and have communicated your concerns to our management team to ensure they are thoroughly addressed. Should you have any questions or further details you would like to share, please feel free to contact us directly at clientissues@closetworld.com. We appreciate you bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase

    Reviewed Nov. 27, 2024

    When the initial girl who came to do the measurements and the estimate, she did a very good job. She was here and they give you the estimate as she's talking to you that day, after doing a little uh sketch or whatever, however they make it work. It was a pretty easy process, and so that piece of it went well and what we expected. I would recommend it.

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    Response from Closet World

    Hello Taryn,

    Thank you for sharing your Closet World experience! It’s great to hear that the initial design consultation went smoothly and that the designer was thorough and efficient in providing the estimate and sketch during the visit. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. We’re so glad the process was easy and met your expectations. Your feedback is valuable as we aim to provide high-quality designs and exceptional service. Your recommendation means a lot to us, and we’re thrilled you had a positive experience. If you need any further assistance or have any questions, please do not hesitate to reach out. Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.

    Verified purchase
    Contract & TermsPrice

    Reviewed Nov. 27, 2024

    I had Closet World to do the shelving in my closet for my clothing and then the shelving put in for DVDs in my child's room. There was a little hiccup in the installation because they didn't have the backboard. I wanted the back flush against the wall because I didn't paint it. So, that cost me more money. But I'm still happy with my product. The installation happened right away. I'm happy with the quality. But I wish they would put caulking where the two meet so you don't have gaps.

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    Response from Closet World
    Hello Sharri,
    Thank you for sharing your experience with Closet World. We’re pleased to hear that you’re happy with the shelving solutions we provided for your closet and your child’s room. It’s wonderful to know that the quality of the product and the timely installation met your expectations.

    We appreciate your feedback regarding the backboard and caulking. Your insights are valuable as we continuously work to refine our processes and ensure we meet the highest standards. We take your comments seriously and have notified management to ensure your concerns are addressed. Thank you for bringing this to our attention. Should you have any questions, please don't hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for choosing Closet World, we hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 27, 2024

    Closet World has been around for a long time and we chose them for their reputation. I purchased storage closets for the garage and a counter. During the installation, I showed the installers where it was going to be done and I walked away. If they had questions, they called me. I love the quality of the work that was done though the price was a little high.

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    Closet World
    Response from Closet World

    Hello Mary,

    Thank you for sharing your Closet World experience! We’re delighted to hear that you chose Closet World for your garage storage project based on our longstanding reputation. It’s great to know the installation process was smooth and communication with the installers was effective. We always strive to provide exceptional service from the initial meeting through to the final installation, and your feedback confirms that we are achieving our goals. We’re thrilled that you love the quality of the work, and we truly appreciate your investment in our services. At Closet World, we take pride in offering personalized solutions and seamless experiences for our customers, and it’s wonderful to know that we met your expectations. If you need any further assistance, please do not hesitate to reach out. Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.

    Verified purchase
    TechSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Nov. 27, 2024

    I saw an advertisement for Closet World in the paper and decided on them. We knew what we wanted so the designer came out and drew it up for us. The design visit went well but it could have gone better. We didn't know all the stuff that Closet World does so we didn't know that there was a baseboard that caused the measurements to be a little skewed. It was the designer who put the measurements and we had a desk that we wanted to be 30 inches off the ground, which, in the design, it said 30 inches. But when the installers came to install it, the baseboard jumped it up to 32 inches, which caused a bit of a problem. Their team worked with us to bring it back down to 30 inches. They charged us but it was eventually fixed so we're happy with it now. Overall, it was a good experience but a little bit more detail when going into what the final product is gonna look like before paying for everything would have been helpful.

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    Closet World
    Response from Closet World
    Hello Jacquelyn,
    Thank you for sharing your experience with Closet World. We're delighted to hear that our team was able to assist you in creating a design that aligned with your vision and worked diligently to ensure the final product met your expectations. We recognize the importance of addressing every detail during the design process and appreciate your feedback about the measurement adjustments.
    We apologize for any inconvenience caused as this is certainly not the level of service we strive to provide. It's encouraging to know that our team was able to resolve the matter and deliver a product you’re happy with. Your suggestion about providing more clarity during the design phase is invaluable, and we will take this into consideration as we continue to enhance our processes.

    Thank you for choosing Closet World. We're glad we could ultimately create a solution that meets your needs. If you have any questions, please don’t hesitate to reach out.

    Verified purchase
    TechSales & MarketingPricePunctuality & Speed

    Reviewed Nov. 27, 2024

    The lead time I got from Closet World to get the work done was better than the other vendors'. They were doing it early, so I worked on our closet's design with them. They made it on a piece of paper and we worked on that. The first part of the installation was not that good though. During the installation, there was a lot of breakage in my master bedroom. I told Closet World about the issues and they came back and fixed all of them. The quality of the product is also average. After the first month and the problems, we talked and they charged me again for some fixes.

    Closet World should make things clear to their customers once they come for the design. Some of the things were not clear, and we found out when they came for the installation. The sales guys are not that technical, and the installation guys are different from the sales guys. There's always a chance of goof-up in that, so they should be in sync with each other. We discussed that I have three rooms where a closet needs to be created. All of them have a 16-inch depth, but the sales guy wrote 12.5 for the master bedroom, even though it had space. It was so odd that a big closet just has a 12.5 depth. When we discussed this with Closet World, they said it was something the sales guy did. They did not even realize that he just wrote 12.5.

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    Response from Closet World
    Hello Sankush,
    Thank you for sharing your experience with us. We’re pleased to hear that the concerns raised during installation were addressed and resolved to your satisfaction.
    We sincerely regret any challenges you encountered with communication and coordination. This is certainly not the level of service we strive to provide. Ensuring clarity and accuracy during every stage of the process is a priority for us, and your feedback provides valuable insight into areas where we can further refine our processes.

    We truly appreciate your patience and understanding throughout this experience. We appreciate you bringing this matter to our attention. Should you have any questions or further details you would like to share, please don't hesitate to contact us at clientissues@closetworld.com.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 27, 2024

    The design from Closet World's rep was great and the install went well. But we had some small issues with a couple of things at the very end. The tech installed the lights correctly, but he didn't have all the parts that he needed. And because he would be coming from so far away on the second day, he said he could mail them to me. I suggested that as an option.

    But with the whole packet that they gave me for lights, I only put two small lights underneath my tool bench. The packet they gave me was not a good one, just in terms of the product and the number of adapters. And they told me there would be a switch but the switch doesn't work. Those little adapters are not easy to come by, so now I'm trying to reach out to the manufacturer for some help. I've been chasing with them since the install which was four weeks ago. But the person that did the sales was very good and I haven't really told her about all this. She might try to help me, but I'm not worried about it at the moment.

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    Response from Closet World

    Hello Ryan,

    Thank you for sharing your experience and for your honest feedback. We're delighted to hear that the design from our representative and the installation process went well overall. However, we sincerely apologize for the issues you’ve encountered with the lighting components. We will be reviewing your concern with our team to ensure that better communication protocols are in place for future projects. We value your business and are committed to improving our services based on your valuable feedback. We have forwarded your concerns to the appropriate management department who will be reaching out and following up. In the meantime, if you have any additional feedback or questions feel free to reach out to clientissues@closetworld.com for further assistance. We appreciate you for bringing these matters to our attention.Thank you for your patience and understanding. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 26, 2024

    Closet World showed up. I left the house, my son was there. I came home and they were packing up. It went smooth. They were there until 8:30 that night. They wanted to get it done. I like the quality, but I'm not satisfied that they didn't put soft-close on the doors which is what they are supposed to be come back out to do. I paid for soft-closed on the drawers. But they said I didn't ask for the doors, when I wanted everything soft-close. I said, "Soft-close on everything." They missed it. Other than that, the experience was good. They knew what they were doing and they got it done.

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    Response from Closet World
    Hello Vanessa,
    Thank you for sharing your experience with Closet World. We're pleased to hear that the installation process went smoothly and that our team was dedicated to completing the project efficiently. It's great to know that you're satisfied with the quality of your closet and that the overall experience was positive.

    However, we apologize for the oversight regarding the soft-close feature on your doors. We understand how important these details are in ensuring your complete satisfaction. Your comments are important to us, and we have informed management to ensure your concerns are addressed. If there’s anything else you’d like to discuss, please don’t hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Staff

    Reviewed Nov. 26, 2024

    Closet World's designer didn't have the right equipment, and she had messed up some of the measurements. We had to deal with a bit of back and forth on that. The technician who came and installed had to work around all the deficiencies in the measurement. They did a fantastic job. We love our garage. It was such a mess. Now, it's super organized. It seems a good quality. The installation process was pretty seamless.

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    Closet World
    Response from Closet World

    Hello Malavika,

    Thank you for sharing your feedback! We’re glad to hear that despite some initial challenges with measurements, the installation process was seamless and left you loving your newly organized garage. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. It’s wonderful to know our installers were able to adapt and deliver a fantastic result, ensuring everything turned out as you envisioned. Your feedback is valuable as we aim to provide high-quality designs and exceptional service. We appreciate your patience and understanding during the process and are delighted that the quality and organization exceeded your expectations. Your feedback is incredibly important to us, and we are delighted that we could contribute to transforming your space. If you have any further comments or need assistance with anything else, please do not hesitate to reach out. Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 26, 2024

    Closet World was able to schedule me within the same week that I called. Their representative was very communicative the whole time. When the designer came over, she was very thorough. She worked with me through all of the modifications or design changes that I would like to have. She was very quick too. The installer himself did a really good job in getting everything cleaned up and installed. Overall customer service was great. So far, the closets have been holding up well. I'll definitely recommend them.

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    Closet World
    Response from Closet World
    Hello Mizhel,
    Thank you for your wonderful feedback and for your 5 star rating! We are thrilled to hear about your positive experience with Closet World. It’s great to know that we were able to accommodate your schedule so quickly and that our representative provided excellent communication throughout the process.

    We’re also delighted that our designer worked closely with you to ensure the design matched your vision and handled modifications with efficiency. It’s always rewarding to hear that our installers deliver top-notch service, leaving your space clean and your closets perfectly installed. If you have any questions, please do not hesitate to reach out. Thank you for your kind words and for choosing Closet World!

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffTransparencyTimelinessFollow-Through

    Reviewed Nov. 26, 2024

    Closet World was able to come the next day to do measurements and design it. I was nine months pregnant and wasn't in the mood to shop around. I said, "You know what? It sounds good. Let's go with it.” The beginning experience was okay. The rep came out, did the measurements and designed in one day. I thought, "Okay. Great." She was good. We had some delays because she was a bit delayed in responding and getting a few things done. However, it went downhill from there. I haven't had the greatest experience. Closet World hasn't followed through with their promises.

    When Closet World first came out to install, they caused a lot of damage. The wall that is in the closet is shared with the wall in my bathroom. They went through the wall, damaged the drywall and damaged my closet and sink. They even damaged the tile that is in there. There's a crack in the tile, which is so hard to replace. It was a mess. We have to get those taken care of.

    The sales rep said that he will credit me for the damage. I sent him the invoice from the contractor and he said he would update that. He hasn't done that. There were measurement issues, which I understand. Measurements will never be perfect. I accommodated them to come back and fix it but it keeps getting pushed out because they keep calling me, saying, "Your new pieces are in, but they got damaged in transit.” I'm still waiting. My daughter hasn't had a closet in two months because they keep getting damaged. I'm currently scheduled for December 11th. I don't understand why it's so far out. I wanna see if we can push it up.

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    Response from Closet World
    Hello Chanel,
    Thank you for sharing your feedback about your experience with Closet World. We sincerely apologize for the issues you’ve faced and for any inconvenience this may have caused. This is certainly not the level of service we strive to provide.

    We take your comments seriously and have informed management to ensure your concerns are addressed. Your feedback is invaluable as it helps us identify areas for improvement and prevent similar situations in the future. If you have any questions or further details you would like to share, please don't hesitate to contact us at clientissues@closetworld.com. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 26, 2024

    I heard about Closet World online and looked them up and gave them a call. They did a master bedroom closet for us, which took about half a day. It was what I expected. The rep was great and the installers did a nice job. They cleaned up after themselves and were very respectful of my home. I would recommend Closet World.

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    Closet World
    Response from Closet World

    Hello Patricia,

    Thank you for sharing your wonderful Closet World experience! We’re glad to hear that your master bedroom closet project met your expectations and that our team provided great service. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. It’s wonderful to know that our designer and installers were professional, respectful, and left your space clean. Your satisfaction is our top priority, and we appreciate you for taking the time to share your experience with us. Providing personalized and attentive service is our goal, and we're glad to met your expectations. Your recommendation means a lot to us, and we’re thrilled you chose Closet World for your project! If you have any further comments or need assistance with anything else, please do not hesitate to reach out. Thank you once again for your support and for choosing Closet World for your home organization needs. We look forward to working with you again on future projects.

    Verified purchase
    CoverageTechPriceStaff

    Reviewed Nov. 22, 2024

    The quote was fair and the installers were great. They forgot one little thing, but they came back and fixed it. The closet is beautiful. I would recommend Closet World. Their whole team has been really nice, and they did a good job.

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    Closet World
    Response from Closet World
    Hello Ary,
    Thank you so much for sharing your experience! We are delighted to hear that you found our pricing fair and that the installation process went smoothly. It’s rewarding to know that our team was able to ensure everything met your expectations and that you are pleased with the outcome. Ensuring your satisfaction is always our top priority.

    It’s wonderful to know that you are happy with your beautiful new closet. Your kind words about our team’s professionalism and quality of work truly mean a lot to us. Thank you for choosing Closet World! We are grateful for the opportunity to assist with your home organization projects and look forward to serving you again in the future.

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceRatesTimeliness

    Reviewed Nov. 21, 2024

    I'm very happy with the sales girl from Closet World, Ellie. My order was placed in February because she told there was a special going on for Valentine's Day. But that time, I was not ready to install cabinets yet because I needed to put drywall in my garage, clean it first then put the floors. I ended up signing up on the same day when she came, and I gave a deposit. My garage was fully ready beginning of October but in all that many months, if I had a question, she always answered the phone and I was able to talk to her. Sometimes after they sell a product, they don't even answer phone calls. But it wasn't like that with her. She was very nice, always answered my calls and returned my calls if she was busy.

    Before the installation scheduling, they told me to pay up to 50%. I paid over the phone with my ATM card. In the beginning of October, they came and told me to pay the balance. I gave a check then they installed. So far, the cabinets are good. Everything was professionally done, and the promised price was the price. The only thing I was a little bit skeptical about was Ellie said the offer was valid only if I put a deposit that day she came out. I had to sign up for something right there and then. Otherwise, it would be even more expensive. It was not cheap. It was $9000 for the whole deal, and I gave $1800 the first time.

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    Response from Closet World
    Hello Mangala,
    Thank you for sharing your experience with Closet World. We are thrilled to hear about the excellent service you received from Ellie. It’s wonderful to know she provided consistent communication, answered all your questions, and ensured a smooth process. Her dedication to customer service truly reflects the values we strive for at Closet World.

    We are glad to hear that the cabinets met your expectations, and that the installation process was professional. Your feedback regarding pricing is valuable and helps us continually enhance the overall customer experience. Thank you for choosing Closet World for your project. It’s wonderful to hear you’re enjoying your new space. If you have any questions, please do not hesitate to reach out.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    Closet World has been advertised for a long time and I finally called them. It was easy and they came out rather quickly. The rep asked what I wanted and I explained. Installation was quick as well, and the installer was friendly and asked questions. Everything was good. I would tell people to go with Closet World.

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    Closet World
    Response from Closet World
    Hello Catherine,
    Thank you for your wonderful 5-star review! We’re delighted to hear that your experience with Closet World was smooth and efficient. It’s great to know that scheduling was easy and that our representative took the time to understand your needs and preferences.
    We’re also pleased to hear that the installation process went quickly and that the installer’s friendly and attentive approach left a positive impression. It’s always our goal to ensure every aspect of your experience is seamless and professional.

    Thank you for recommending Closet World. We truly value your trust in our team and look forward to assisting you or your friends with future home organization projects.

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 21, 2024

    The rep was fast, thorough and experienced. She came up with the design and if we liked it, we approved it. If we wanted any changes, she'd make them but we ended up not needing any changes. I haven't been thrilled about the quality entirely but I didn't also pay for the expensive stuff. I was a little frustrated 'cause I would have preferred IKEA hardware and IKEA melamine finishes to Closet World, except that Closet World could do the weird dimensions. They could do a unique fit. IKEA would have been cheaper, but they don't have everything in terms of being custom.

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    Closet World
    Response from Closet World
    Hello Michele,
    Thank you for sharing your experience with Closet World. We're glad to hear that our representative provided efficient and thorough service while designing a custom solution tailored to your space. It’s wonderful to know that the design process went smoothly and met your needs without requiring adjustments.

    We appreciate your candid feedback about the quality and materials. At Closet World, we strive to provide products that combine functionality with value. Your comments are invaluable as they help us identify areas where we can continue to improve. Should you have any questions or further details you would like to share, please feel free to contact us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    Closet World's reps were very kind and easy to work with. The representative who helped me, Dondia, came back an additional three times because I kept changing my mind. So, she was extra patient with me and she was exceptional. The installers were very professional and they got the job done quickly. They were also clean and we had no problems at all. So far, we had my husband's closet installed, and we have another one to go. Everything is good and he's very happy with it. But there's one shelf that doesn't fit quite right and we didn't realize it until after they were gone. But we were assured that when they come to do mine, they will look and take care of that.

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    Closet World
    Response from Closet World
    Hello,
    Thank you for taking the time to share your experience with Closet World! It’s wonderful to hear that our representatives were kind and easy to work with. We’re especially thrilled to hear about the exceptional service provided by Dondia. Her patience and dedication to ensuring you were completely satisfied with the design are truly commendable.

    We’re also glad that the installers were professional, efficient, and left the space clean, making the process smooth and hassle-free. It’s fantastic to know that your husband is happy with his new closet, and we’re excited to assist you with the next installation. Should you have any questions, please do not hesitate to reach out to us. Thank you for choosing Closet World - Las Vegas for your home organization projects!

    Verified purchase
    PriceStaff

    Reviewed Nov. 21, 2024

    The closet was horrible and overpriced. It was below subpar quality, worse than IKEA. I was mortified by not just the quality of the materials but also the quality of their work. Everything in terms of shelving was chipped. It was dirty. It looked used and the sides of everything had been scraped. The installers were working extremely sloppy. They made several dents and damages to my closet doors and existing parts of my closets. When they were taking out materials out of their truck, they would just place it on the asphalt, which was damaging it even more.

    I'm four months pregnant, and I had to sleep on my couch for two weeks because of a one day job. We were told this would be done in 24 hours, but it ended up taking two weeks to get completed. They had to rip it out because it was done so poorly then reinstalled again. At the end, we got a $200 credit for all the complaining, which was insulting. I would never, ever recommend Closet World to anyone.

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    Closet World
    Response from Closet World
    Hello Shannon,
    Thank you for sharing your experience with us. We are deeply sorry to hear about the challenges you faced during your project. This certainly does not align with the standards of quality and service we aim to provide at Closet World, and we sincerely apologize for any inconvenience and frustration this may have caused during this process.

    We regret that the quality of materials and installation did not meet your expectations. We take your feedback seriously and have notified management to ensure your concerns are addressed. We truly appreciate your feedback as it highlights areas for improvement. If you have any questions or further details you would like to share, please do not hesitate to reach out to us directly clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    Closet World was great. The rep came over and did a consultation and it went well. The guy who did the install worked fast and he did really well too. I was satisfied with the quality, and I'm happy with the closet.

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    Closet World
    Response from Closet World
    Hello Ariel,
    Thank you for sharing your positive experience with Closet World! We're thrilled to hear that your consultation went smoothly and that our representative provided excellent service. It's also great to know that the installer worked efficiently and delivered high-quality results.

    Your satisfaction with the quality and functionality of your new closet means a lot to us. Thank you for choosing Closet World, and we’re delighted that you’re happy with your space. If you have any questions or future home organization projects, please don't hesitate to reach out.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 21, 2024

    My husband got an email about a 50% off sale from Closet World. That was a good marketing ploy. I was gonna use California Closets because I had used them before. But I found them to be expensive. This was as an ADU on our property so it wasn't where I was gonna live but I wanted to do the closets as a nice but less expensive. I went with Closet World and the master closet that they did is excellent. The designer was wonderful. She spent all sorts of time with me and listened to what I wanted. She didn't try to oversell me. She was very pleasant, polite and professional. She also gave me a bunch of different options to pay it and it was very workable.

    It took a of couple hours for the installation which was not that long. The installers were on top of it and everything was stellar. From day one, everything worked fine. They were here on time. I had read some negative reviews about people making appointments with Closet World and the salesperson not showing up or cancelling at the last minute. But none of that happened. This was a completely different experience. I had an excellent experience and I've told my friends about it in case anybody was interested.

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    Closet World
    Response from Closet World
    Hello Faye,
    Thank you for sharing your experience with Closet World! We’re delighted to hear that you were pleased with the process, from the initial consultation to the final installation. It’s wonderful to know that our promotional offer caught your attention and that we could provide a cost-effective solution that met your needs.
    We’re especially glad to hear about your positive experience with the designer. Taking the time to listen, provide tailored recommendations, and offer flexible payment options are key aspects of delivering exceptional service, and it’s great to hear that she exceeded your expectations.

    It’s also fantastic to know that the installation team was efficient, professional, and prompt, ensuring a smooth experience for you. Your kind words about recommending us to your friends mean so much, and we’re thrilled that you’re happy with the results. Thank you for choosing Closet World. We hope to assist you again in your future home organization projects.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    It's more organized and more spacious right now than the closet before. I have more shelving now. However, I wanted to change the drawer. I'm short and the drawer is very high. I could not see the items if I put something at the top. It's also not a regular drawer for a closet. It's like a drawer for an office. The width is very small. The manager and the installer helped me to change the sizing of the drawer. Now, I'm waiting for them to go back and change the drawers and some parts of my closet. I like how I can communicate with the installer. I'm gonna recommend him to everybody, but maybe a different designer. But the designer was very nice. Her name is Kaya.

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    Closet World
    Response from Closet World

    Hello Jessica,

    Thank you for sharing your Closet World feedback! We're glad to hear that your new closet is more organized and spacious, with improved shelving. On the other hand, we appreciate your patience and understanding as adjustments are made to ensure the drawers meet your specific needs. It's great to know that our installers have been helpful and communicative throughout your project. We are pleased to hear you had a positive experience with them. We always strive to provide exceptional service from the initial meeting through to the final installation, and your feedback confirms that we are on track to our goals. We have forwarded your concerns to the appropriate management department who will be reaching out and following up. In the meantime, if you have any additional feedback or questions feel free to reach out to clientissues@closetworld.com for further assistance. Thank you for your recommendation and for choosing Closet World! We appreciate you for your feedback and for helping us improve our services. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 21, 2024

    I first talked to one rep from Closet World, told her what I was looking for and that I didn't want anything that would be more than my budget. She told me that they were doing 50% off. But we forgot about it, and the price was too much, so I told them I couldn't do it. A few months later, one of their sales reps called me and told me they were gonna work with my budget. By the time they came back, they tried to say no, that the sales rep didn't know what they were doing. They couldn't bring the cost down to my budget. The new manager wasn't so nice with me. She told me that was their last price.

    I wasn't happy with Closet World because they said they were gonna work with my budget, but they did not. But the rep did a good job. She came to my house twice and was very respectful and patient. She made sure that I understood everything she did for me. The installers did a fantastic job as well. When they came in, I explained to them respectfully that I didn't use shoes on my carpet in the house. They did what I wanted and took their shoes off. However, there are some holes that I did not expect that would be there. They explained that the holes are there for when I wanna move the shelf or if I wanna play around it.

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    Closet World
    Response from Closet World
    Hello Titilope,
    Thank you for taking the time to share your experience with Closet World. We're glad to hear that our representative provided respectful and patient service, ensuring you were informed throughout the process. It's also great to know that our installation team delivered fantastic work and respected your preferences in your home.
    We regret to hear about the challenges you faced with pricing and the communication regarding your budget. Your feedback is invaluable as it highlights areas where we can improve to better meet our customers' expectations. We apologize for any inconvenience this may have caused.

    Should you have any questions, please do not hesitate reach out. We’re grateful for your thoughtful feedback and are glad that you’re satisfied with the overall quality and functionality of your installation. Thank you for choosing Closet World. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    The installers were respectful, fast and easy. They were great and I love the closet. It's great quality. I've used Closet World before at a different property and they seemed good as well. I plan on using them again.

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    Closet World
    Response from Closet World
    Hello Mark,
    Thank you for sharing your positive experience with Closet World! We're delighted to hear that you love your new closet and found the quality to be exceptional. It's wonderful to know that our installers were respectful, efficient, and made the process easy for you. We’re also thrilled to hear that you’ve trusted Closet World for your projects in the past and are considering us again for future home organization projects.

    If you have any questions, please do not hesitate to reach out. We look forward to the opportunity to work with you again and continue providing excellent service. Thank you for choosing Closet World!

    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesValueFollow-ThroughHonesty & Transparency

    Reviewed Nov. 20, 2024

    I've had numerous unsuccessful attempts in getting estimates done over the years, but I thought I would take advantage of a recent promotion that allowed me to purchase a particular design. Closet World did a good job with the installation. They met the timeline. Overall, I was happy with it, but this is the issue that is important for consumers to understand. When we make a decision on a purchase, we have to go through a vetting process that takes time. That would be scheduling and the installation date. It costs a lot of money to prepare for that. When you prepare for it, and they show up and install it, we look at it and were dissatisfied because we paid $1,500 for a small closet shelving and say, “That doesn't look like it's $1,500 worth. That looks like it's something I could have paid $300 for.” That is how I was left with this issue.

    The end result was not what I expected. It was not as advertised. The quality of the material could have been better. That would also include the style of the material. How they go about designing it is misleading because it's based on a drawn grid and we don't see the actual product. We just see parts of it. They would give an example of the shelving itself that has a particular coating. But that coating costs extra. So, they just wanna be able to show me what will cost extra if I pay for it. But if I will get a standard, I will only get to see what the standard product is just through photographs. So, I was disappointed in the end.

    I made my opinion clear when it occurred but the technician is in a tough position. They were only there to install it. I got the impression they didn't care anyway and they installed it because it was such an old closet. This is the hard part for consumers. When there's no place to go but up when they have put in something that improves it, they just have to live with it. That consumer is left having to spend an exorbitant amount of money, and not getting his money's worth in the end. If a shelf is 3 inches thick, there's a good chance that you will get a 2-inch-thick shelf in the end. Also, the closet is not what I imagined or was led to believe from the catalog.

    Add to that is that when I made that choice and observed I paid quite a bit of money for what my options were. I had other projects that I was interested in. That was to replace closet sliding doors. I knew immediately based on the designer's input was that the sizing of the doors came out to be an exorbitant amount of money, without even seeing it. It was just by looking at a catalog. They were overpriced.

    Because I planned on selling my house, I thought Closet World could have done a better job with the quality of the shelving. When I look at the availability of how construction can be done, there's no excuse that they couldn't get a better shelf in there, something that would just make the consumer feel fantastic about it. But in my case, it was an old replacement. There was no other place but to go up. So, what consumers do is settle. Because it's installed, we couldn't tell Closet World to take it off and change it. It wasn't worth the money I spent and the effort and time it took to get it done. I wasn't happy with the end result. But it’s not worth the effort to go in and have them take it out and give me a better one because it would cost more money and it would be inconvenient.

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    Closet World
    Response from Closet World
    Hello Ricardo,
    Thank you for sharing your experience with Closet World. We sincerely appreciate the time you’ve taken to provide your feedback, as it offers valuable insights into areas where we can improve.
    We are pleased to hear that the installation was completed within the promised timeline. However, we deeply regret that the final product did not align with your expectations and that the quality and design aspects left you feeling dissatisfied. Your feedback is important and we will use this information to improve our processes and better serve our customers.

    We understand your concerns and apologize for any frustration this may have caused. Should you have any questions or further details you would like to share, please don't hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing these matters to our attention. We value your business and hope to have the opportunity to serve you better in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2024

    I like how quick and easy the process was. Closet World's rep was very helpful and easy to work with, quick, and efficient. Also, the installation was great. The guy was awesome. He was efficient as well.

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    Closet World
    Response from Closet World
    Hello Lauren,
    Thank you for your 5-star review! We’re pleased to hear that your experience with Closet World was smooth and efficient. It’s wonderful to know that our representative provided excellent service, making the process straightforward and stress-free.

    We’re also glad to hear that the installation went well and that the installer’s efficiency and professionalism contributed to your satisfaction. Providing quality service is always our priority. At Closet World, we are committed to delivering exceptional experiences for our customers, and your feedback is greatly appreciated. Thank you again for your kind words and for choosing Closet World, and we look forward to assisting you with any future home organization projects.

    Verified purchase
    TechPriceStaffRates

    Reviewed Nov. 20, 2024

    Closet World's guy came over. He and I worked on the design because it was a tricky design because it was only a very small amount of space to work with. We resolved the design issues, and he quoted me a price. I agreed to the price. The installer came, and there was a little bit of a miscommunication between the original guy who did it and the installer. So, the installer had to come back a second time because he didn't have all the materials with him. It was a tricky install because none of my walls are flat, and they don't all come to right angles. I'm very happy with the results. I would recommend Closet World again to people who are interested in building a closet. Overall, I was satisfied but I do feel that they overcharged me a little bit.

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    Closet World
    Response from Closet World
    Hello Greta,
    Thank you for taking the time to share your experience with Closet World. We’re delighted to hear that our designer collaborated with you to design your space and create a functional and customized solution. It’s wonderful to know you’re pleased with the final result, and we’re glad your closet reflects your vision.
    We regret the miscommunication during the process and any inconvenience this may have caused. At Closet World, we are committed to providing seamless and efficient service, and your feedback will help us refine our processes to ensure a smoother experience for all our clients. If you have any questions, please feel free to reach out.

    Thank you for your kind recommendation. We truly value your support and appreciate the opportunity to assist with your home organization project.

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceStaffBillingRatesTransparency

    Reviewed Nov. 6, 2024

    Closet World had what we wanted and their prices weren't outrageous. However, they messed up a few times. They had to keep on fixing and apologizing, and it became more and more overpriced. The lady who did the presentation measured incorrectly. Also, she had to call her boss to get confirmation on things because she didn't know quite about her door selection.

    Both of the installers were good. The fist one was able to get the measurements correctly to send them over to Closet World to fix that first mistake. But it took several phone calls to get it fixed. One gentleman said a few times that he would call back to give updates but wouldn't. I had to call them. Then a week or two later, we got billed for the incorrect amount and got sent the wrong doors again. It took a couple of tries for them to install it, and it wasn't what we ordered. They asked if they could just give us a little credit in order to compensate. I was planning on using Closet World for future closet projects but probably won't be doing that moving forward.

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    Closet World
    Response from Closet World
    Hello Kayla,
    Thank you for taking the time to share your experience with Closet World. While we’re pleased to know our product met your initial expectations, we regret the difficulties you encountered during the process. This is certainly not the level of service we strive to provide. We understand the importance of a seamless and accurate service experience, and we apologize for any frustration this may have caused.

    Your feedback is essential in helping us improve. Thank you for bringing this to our attention. Should you have any questions or further details to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    TechStaff

    Reviewed Nov. 6, 2024

    The person that came out was very easy to talk with. She knew exactly how to design my closet. She had ideas that I didn't think of but she's experienced enough to know that may work for me. It was really very, very easy. She walked me right through it. We sat down with a design and she measured my closet. First, she asked me what I wanted and what was important to me, and how much of this and that. When she was finished, she just took a few minutes away from me and kind of calibrated what we talked about and put a design together. We tweaked it a little bit with drawer size and how many and closet doors, and she came up with the design, and it was really an easy, cooperative thing that both of us came up with.

    The installer came in and he was by himself. He offered to take off his shoes, but I said I was in the middle of putting in new floors, so it really didn't matter. And he came in and he just started working. He worked all day on. It. Got here about 9:00. Didn't leave until 4:00. I felt bad for him because he was all by himself. But he managed it and he did it perfectly.

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    Closet World
    Response from Closet World
    Hello Barbara,
    Thank you for sharing such a positive experience with Closet World! We're delighted to hear that your designer was attentive, professional, and insightful, making the design process easy and collaborative. It’s wonderful to know she took the time to understand your specific needs and preferences and brought thoughtful ideas to enhance your space.
    We’re equally pleased that the installer worked diligently to complete the project with care and precision. It’s great to hear he managed everything smoothly, even while working independently, and that you’re satisfied with the results.

    If you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World, and we hope you enjoy your beautifully organized closet!

    Verified purchase

    Reviewed Nov. 6, 2024

    I liked the designer from Closet World. I was impressed with her knowledge, background, and suggestions. I like the design of the product, too. The installation team was very good.

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    Closet World
    Response from Closet World
    Hello Ron,
    Thank you for the wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our designer and that her knowledge, expertise, and suggestions left a great impression. It’s fantastic to know you’re pleased with both the design and quality of the product. We’re also glad that our installation team met your expectations and completed the project to your satisfaction.

    Should you have any questions or future home organization projects, please do not hesitate to reach out. Thank you for choosing Closet World!

    Verified purchase
    Staff

    Reviewed Nov. 6, 2024

    I'm not a big shopper and we just found Closet World. We had garage and bedroom closet cabinetry installed. The designer came and we designed it. The installers were fantastic. But it was weird that they only build from the ground up or they don't hang things. But we got them in. There’s nothing I can do about it.

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    Closet World
    Response from Closet World
    Hello Shari,
    Thank you so much for your 5-star review! We’re delighted to hear that you had a positive experience with Closet World, from the design process through to the installation. It’s wonderful to know that our installers did a fantastic job and that you’re pleased with the new cabinetry in your garage and bedroom closets.

    We appreciate your feedback. Thank you again for choosing Closet World, and if you have any questions, please do not hesitate to reach out.

    Verified purchase
    Staff

    Reviewed Nov. 6, 2024

    I liked the guy who came and did a presentation. He knew what he was talking about, listened very well to what our needs were and gave some great suggestions. He was good. I love the product from Closet World. I’ve wanted one of those for 100 million years. It’s beautiful. The installation was much quicker than I thought it was gonna be and the installers respected the house. They cleaned up and it wasn't a mess. They did a great job.

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    Closet World
    Response from Closet World
    Hello Patty,
    Thank you for your 5-star review! We’re thrilled to hear that your experience with Closet World was so positive. It’s wonderful to know that our designer listened attentively to your needs, offered valuable suggestions, and that you felt well-guided through the process. We’re delighted that you’re enjoying the final product.

    It’s also fantastic to hear that the installation was quicker than expected and that our team left your home in pristine condition. Your satisfaction with both the product and service means a great deal to us. Should you have any questions or future home organization projects, please feel free to reach out. Thank you again for choosing Closet World - Las Vegas!

    Verified purchase
    Customer ServicePriceRates

    Reviewed Nov. 6, 2024

    I was looking online for somewhere to buy a nice desk. I'm starting a podcast for my own business, and I wanted to have a desk that works best for me. I'm a bigger man, and I only see that people are using standing desks for their podcasts. I wanted something better than that because I have expensive equipment, including my camera. I wanted to feel comfortable with the desk. Plus, I saw those standing desks, and one that worked for me was $3,000. It was really expensive.

    The price points that Closet World offered me were fair and they showed me the material for the desk and the colors that I can get it in. If I wanted to add file cabinets, I was able to do that as well. They told me that their desk is industrial grade, and it's not gonna shake if I kick it by accident. They built the desk for me, and I love the industrial grade and the quality of the desk. I also love the amount of space I have now with my desk. They have great customer service as well.

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    Closet World
    Response from Closet World
    Hello John,
    Thank you for sharing your experience! We’re delighted that Closet World was able to provide you with a high-quality, durable desk that meets your needs perfectly for your new podcast setup. It’s great to know that our team offered a range of options, from materials and colors to add-ons like file cabinets, ensuring that your workspace is functional, sturdy, and tailored to your requirements.

    We’re pleased that you found the pricing fair and that the industrial-grade build provides the stability and comfort you were looking for. If you have any questions, please feel free to reach out. Thank you for choosing Closet World - Las Vegas!

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Nov. 6, 2024

    Closet World was great. They gave me a good quote for a closet, and the sales consultant was a really easy person to be around. She was not pushy, and I liked her design. The installers were fine too.

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    Closet World
    Response from Closet World
    Hello Janine,
    Thank you very much for sharing your positive experience with Closet World! We’re delighted to hear that you were pleased with the quote and design for your closet and that our consultant provided a comfortable experience. It’s always our goal to ensure that our clients feel supported throughout the process and receive a design that truly meets their needs and style.

    We’re also glad that the installation process met your expectations and that everything came together smoothly. Your satisfaction is very important to us, and we appreciate the opportunity to work on your project. Should you have any questions, please do not hesitate to reach out. Thank you once again for choosing Closet World!

    Verified purchase
    PriceStaffRates

    Reviewed Nov. 6, 2024

    Closet World presented the design well and the prices are good ‘cause I got a 50% off. The installer was good as well. He vacuumed and left the room clean. The closet looks great. I’m impressed.

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    Closet World
    Response from Closet World
    Hello Tess,
    Thank you for your 5-star review! We’re thrilled to hear that you had a positive experience with Closet World, from the design presentation to the installation. It’s wonderful to know that you were able to take advantage of the 50% discount and that the pricing met your expectations. We’re also pleased that our installer left the space clean and that the final result has left you impressed with your new closet.

    Your satisfaction means a great deal to us, and we’re grateful for the opportunity to bring your vision to life. Should you have any questions or future home organization projects, please don’t hesitate to reach out. Thank you for your kind words and for choosing Closet World!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 5, 2024

    Closet World's rep was new. He was very thorough with what he did, and was willing to explain things as he did them. The installation was good. It was only a single person. He was very quick. He knew what he was doing and took care of things. I called him back a couple of times and he wasn't able to answer my questions. He said he had to get with somebody else, but that person never got back to me, so there wasn't follow-up on contacts. Also, there initially was an issue with the delivery, which was odd because I had to wait six weeks to order it. Closet World called me the day before the original install, and they said, “We couldn't get it on the truck. It's gonna take more time.” That was not a good sign for me. Other than that, the closet is a good quality product. I like the material. It was put together well.

    Thanks for your vote!
    Closet World
    Response from Closet World
    Hello George,
    Thank you for sharing your experience with us. We're glad to hear that our representative was thorough and attentive, taking the time to explain each part of the process, and that the installation was completed efficiently and to your satisfaction. It’s wonderful to know that you’re happy with the quality and craftsmanship of your new closet.
    We apologize for the initial delivery delay and any inconvenience this may have caused. This is certainly not the level of service we strive to provide. Your feedback is valuable, and we’re committed to enhancing our communication and follow-up processes to provide a seamless experience for our customers.

    Should you have any questions, please don't hesitate to reach out. Thank you again for choosing Closet World. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    PriceStaffRates

    Reviewed Nov. 5, 2024

    I liked Closet World's pricing and the consultant that came and helped me design the space. She was very knowledgeable and listened to our requirements. I got what I wanted for a fair price. I needed a functional closet space and that is what I got.

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    Closet World
    Response from Closet World

    Hello Debbie,

    Thank you for sharing your Closet World experience! We’re glad to hear that our consultant’s expertise and attention to your needs resulted in the functional space you envisioned. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. Providing personalized and attentive service is our goal, and we're glad to met your expectations. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. Your satisfaction is our top priority, and we appreciate you for taking the time to share your experience with us. Your feedback is incredibly important to us, and we are delighted that we could contribute to transforming your space. We hope enjoy your new closet, and thank you for choosing Closet World -Whittier! We look forward to working with you again on future home organization projects.

    Verified purchase
    CoveragePunctuality & SpeedMaintenance

    Reviewed Nov. 5, 2024

    Closet World had better deals. I quickly got the appointment with the designer. She came and gave me some options. She listened to my requirements. That experience was good. Closet World did a good job. However, I'm not happy with the drawer case. I’m trying to set up the appointment with them to fix it because we have some pull-out drawer in my walk-in closet and it snapped. I need to get it fixed. It has been more than a month. They need to do some better job with the drawers. Also, when they took down the old cabinets, there were a lot of holes. They did not offer us to patch those. They said, “We are not going to do that. It's not part of our job.” I told them, “It will be nice.” When I move the clothes, I see the old holes in the walls. I'm happy with the rest.

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    Closet World
    Response from Closet World
    Hello Nilima,
    Thank you for taking the time to share your feedback with us. We’re pleased to hear that your initial experience with our designer was positive and that the overall installation met your expectations. However, we apologize for the issues you’ve encountered with the drawer installation. This is certainly not the level of service we strive to provide. Your feedback is important, and we have informed our management team to ensure your concerns are addressed.

    We appreciate you bringing this to our attention. Should you have any questions, please feel free to reach out to us directly at clientissues@closetworld.com. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 5, 2024

    I would recommend Closet World. The consultant who came out was very professional, responsive to my texts and emails. We had one issue where there was a design change. He came out and made the corrections. However, we were given one date of installation, but they never confirmed that date with me. When I rearranged my work schedule. When I contacted them that morning, they said that there was an issue with the design. When I contacted the designer, he was, "No, that was corrected. I don't know what's going on." It took them a couple of hours to contact me back. But at the end of the day, they didn't come out and install until a week later. It was more of a miscommunication issue. The closet is what I expected.

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    Closet World
    Response from Closet World
    Hello Arleen,
    Thank you for sharing your feedback with us and for recommending Closet World. We’re pleased to know that your designer provided professional and responsive service, addressing your design changes with care and efficiency. We apologize for the inconvenience caused by the scheduling miscommunication and any disruptions this may have caused. We understand how important it is to have clear communication throughout the process and it is clear we fell short in this case.

    We’re glad to hear that the final installation met your expectations, and we value your insights as they help us improve our service for all clients. Should you have any questions, please do not hesitate to reach out to us. Thank you again for choosing Closet World, we hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 5, 2024

    Closet World had a 50% off deal and the second rep I worked with was great but the first one was not. She didn't go into as much detail as far as all the sizes and things for the different closet options we're looking at. I had a closet installed and the installation team did a great job. The closet is good but there's a piece that keeps on coming loose. So, the whole closet bar is falling. It just started happening yesterday so we’re planning on calling today.

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    Closet World
    Response from Closet World
    Hello Maricruz,
    Thank you for sharing your experience with Closet World. We're glad to hear that you found value in the 50% off deal and that the second representative you worked with provided helpful guidance on your closet options. It’s also great to know that the installation team did a good job and that you’re pleased with the quality overall.

    We apologize for the issue with the closet bar and any inconvenience this may have caused. We take your feedback seriously and have informed management to ensure your concerns are addressed. We appreciate your feedback, as it shows us areas for improvement and helps us enhance our services. Should you have any questions or further details you'd like to share, please don't hesitate to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 5, 2024

    In the beginning, I was a bit disappointed because Closet World had agreed for a delivery date then they said they didn't have the cupboards. Then on another time, they still didn't have them so it took several more weeks. Even the day before the installation, I wasn't sure they would really have them. In the end, they had them, but not as fast as they had promised originally. I emailed the designer back and forth when the cabinets were not available. I had also read these hundreds of very negative reviews on Better Business Bureau, which made me regret my purchase.

    It's all a sales talk to tell people that they have the products two weeks after they order it which is not true. I also don't know whether the price that I paid was right. They claimed that when I bought the cupboards, there was a promotion of 50% off. I don't think that anybody would buy these cupboards if the price had not been 50% off. But the 50% off was just a sales pitch.

    In the end, I got my cupboards and I'm happy with them. They're good quality for what I have I need. The installation was done well, and the installer worked fast and steadily. But I don't think I got a fantastic deal and I don't think my cupboards are better than the cupboards of any other company. I spoke to a few other companies on the phone, but I didn't have a designer coming. I decided a bit too hastily to go with Closet World because I was tired of having the mess over my cupboards that were falling apart.

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    Response from Closet World
    Hello Margaretha,
    Thank you for taking the time to provide feedback. We apologize for the delays and any frustration you experienced throughout the process. We understand how important clear and timely communication is and it is clear we fell short in this case. Your feedback is greatly appreciated, as it allows us to identify areas for improvement and continually enhance our service.
    We’re pleased to hear that you are happy with the final product and installation quality. Your satisfaction with the finished cupboards is important to us, and we’re glad they meet your needs.

    Thank you again for sharing your feedback with us. Should you have any questions or further details to share, please feel free to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Oct. 28, 2024

    If you have a standard space and looking for a basic fitting of something, Closet World will work just fine. But if you have anything that is unusual, I would caution using Closet World to be very thoughtful and deliberate and put a lot of time and attention into a design process themselves, and not expect the designer to do any of that for you. The design appointment got rescheduled several times, which was annoying. If I had a real schedule to be on, it would have been more of an issue. It was scheduled at one point for a month out from the date that I scheduled it, and that got pushed out by another month. It got pushed out by another month again. So, it ended up 90 days to get the design appointment on the calendar. But the person herself who came and did the design seemed nice.

    I made assumptions about what a design person’s skill set would be like and that they would be able to take into consideration unusual arrangements or give information about best use of space. Once the person came in to do the install, it became clear to me that I should not have assumed. What I was looking for was somebody who could create a design that was more thoughtful than what I could put together, because I'm not a designer-oriented kind of person. It's okay, but it's not great.

    All the guy who came and did the install could do was build it the way that it was spec'd out. There was a bit of challenge there. One of the walls in my closet is at an angle, and it became wasted space because they measure it for a straight-out. There is this triangle of space between the edge of the box that they put in and the wall, that it's empty and wasted because there are no options for a custom design. They designed specific pieces. They built a prefab in the space that is there.

    I can't fault the builder for the situation that he was in, but he was abrupt. He built the products well. But at one point, he talked to his boss on the phone, and his boss heard my voice in the background. He hung up, which was also frustrating for the builder or the installer. There may even be some challenges in the structure of the company, but the installer did his best and tried to meet my request. But his boss was difficult to deal with.

    They let me talk to his supervisor. His supervisor ended up calling back. I had an opportunity to talk to him and express my concerns without the implanted frustration of the installer. The guy spoke fairly good English, but it could use a little improvement. That's fine. I was able to articulate my concerns better than he was for me. I was able to come to a conclusion with them that I would go ahead and have it installed. But after it was all installed, I regretted my decision. I couln't believe I paid that much money for something that is not great.

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    Response from Closet World
    Hello Jenna,
    Thank you for taking the time to share your experience. We apologize for the challenges you faced with the scheduling and installation process and any frustration this may have caused.
    Your feedback is invaluable, as we strive to provide a seamless experience for every customer. We have notified our management team to ensure your concerns are addressed. If you have any questions or further details you would like to share, please don’t hesitate to reach out to us directly at clientissues@closetworld.com.

    Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2024

    I was searching online and I found that Closet World is not too far from where I am located. I called them and checked estimates. The lady I talked to seemed very nice and she got exactly what I wanted. The installers were okay. We let them know that they missed something and they did it. They left a little bit of a mess, though. But quality-wise, the product's okay. One thing though, maybe I should have talked to them more about details, materials and type of wood to use. It was a little bit less than I expected.

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    Closet World
    Response from Closet World
    Hello Unha,
    Thank you for taking the time to share your experience with us. We’re pleased to hear that our representative was attentive to your needs and provided a pleasant consultation. Additionally, we’re glad our installation team addressed the necessary adjustments to meet your requirements.
    We regret that some aspects, did not fully meet your expectations. We apologize for any inconvenience this may have caused. Your feedback is greatly appreciated, as it allows us to refine our communication to ensure a positive experience.

    We truly value your feedback. If you have any questions, please feel free to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Oct. 27, 2024

    I had a really great experience with the Closet World salesperson that came in. We got one master bedroom closet set up that had some double hanging. It was a 5x5 space, floor to ceiling, it has a couple areas with shelving, and then some with long hanging and double hanging bars. The designer was really good. He was super communicative even after he left. He gave me his phone number and I texted him a few questions, and he was super responsive. When he was in that day, he was super friendly and was really wanting to get us a good deal. The installers were also great. They were very fast. There was a little bit of a language barrier, but they were very friendly and they even offered to take our old shelves for a small charge out of there so we didn't have to go to the dump, which was really helpful.

    The only thing is that that the emails still come in even though I already bought. So, that's kind of annoying, but I get they're obviously wanting us to buy more. What had happened was I had set up a consultation and I wasn't even aware that it was only in person. I was assuming it was a phone call. They ended up having to cancel my appointment. I was waiting for a phone call and then they never called. Then I got a call from Dave the week after that asking if I wanted to still have an appointment. I told him what happened. So, it was a little bit of a miscommunication there. The quality of the product is more than I would have ever wanted for my closet. Wherever I move, I will be calling Closet World to install my future closets.

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    Response from Closet World
    Hello Amy,
    Thank you so much for sharing your experience with Closet World! We’re delighted to hear that the designer provided excellent service, showing genuine care in securing the best deal for your needs and remaining highly communicative throughout the process. It’s wonderful to know that the installation team worked efficiently and even helped remove your previous shelves, making the transition to your new setup seamless and hassle-free.

    We appreciate your feedback regarding the the initial consultation mix-up. We apologize for any inconvenience caused and will work to improve communication clarity for future customers. It’s fantastic to hear that the quality of your closet exceeded your expectations, and we are honored by your trust in choosing Closet World for future projects. Thank you again for your kind words. We look forward to working with you again!

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 27, 2024

    The rep was friendly. She tweaked the design up a little bit to fit our needs. The installer was good. He did what he had to do and had to re-fix it a little bit to make it fit perfectly. The closet looks nice. But Closet World could have better communication to get everything done. The closet is what we wanted but it's a little bit different than what we thought we were getting. It still worked out great though.

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    Closet World
    Response from Closet World
    Hello Mr. Thomson,
    Thank you very much for your 5-star review and for taking the time to share your experience. We’re thrilled to hear that our representative provided friendly and accommodating service, ensuring that the design was adjusted to meet your specific needs. It’s also wonderful to know that our installer demonstrated great attention to detail to achieve a precise fit for your closet.

    We appreciate your valuable feedback regarding communication, and we will work to refine this aspect to enhance our customers' experience. We’re pleased that, in the end, the closet met your expectations and brought your vision to life. Should you have any questions, please don’t hesitate to reach out. Thank you once again for choosing Closet World.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Oct. 26, 2024

    I used Closet World eight years ago on a project, and I was happy with the first product. I had them do a beautiful hutch in my upstairs loft area, and I still love it. It's great and it does what it should do. This time, they had a sale going on, so I called them for that. We redesigned the cabinet and had drawers put in for storage in the kitchen. The concept is great. I had a very good designer but everything fell apart after that.

    We had to adjust the glass doors after the guy left because they were hitting each other at the top. They weren't adjusted properly. The installers been out here four times. The first time they came out, they said everything was the wrong size and blamed the sales guy. I called the sales guy and asked what happened. He got mad about them, and I never heard from him again. When they came out to finally do the install, everything was wrong. They had to go back and reorder everything so I had to wait another couple weeks. When they came out, the guy couldn't finish after being here for five and a half hours. The light wouldn't work and so on. He has to come out again so now I'm waiting again.

    Each time, a different installer came out. They were very nice gentlemen. But the last time they came out, the man they sent doesn't do this type of install. He had his boss on the phone with FaceTime showing him each thing he did and how to do this and that. The guy was walking him through it so that took a long time. The installer before the last one ended up damaging the mantle on my fireplace. He accidentally hit it with the wood because the wood was so big and it was hard to handle for one man. I said, "What are we gonna do?" He said, "Oh, did I do that?" I said, "I sat here and watched you. I'm so sorry that it happened and I know it was an accident. I'm not beating you up. I'm just saying it has to be fixed. I can't leave at this way." I'm very fastidious about how my house looks. He said he would just mention it when he got there.

    The next day, I called and talked to the gentleman that kept calling me, telling me the schedules for the installers. I explained to him what happened. He said, "We can take some white paint." I said, "I could go buy a can of white paint if that solves the problem. But you're not gonna take a can of white paint and put it on that corner of my mantle over my fireplace. No, it needs to be fixed properly." I asked if they wanted me to find somebody on my own, get it fixed and send them the invoice. Or did they wanna send somebody out that properly handles mantles. But I did not get an answer to that. To this day, I still don't know who to call, and my mantle is still damaged. I sent him photos of the damage but I've never heard from him.

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    Closet World
    Response from Closet World
    Hello Maryann,
    Thank you for taking the time to share your experience with us. We’re pleased to hear that you were happy with the previous project we completed for you eight years ago and that the design concept for your recent project was satisfactory. However, we sincerely apologize for the challenges and frustrations you’ve encountered throughout this recent installation process. We truly apologize for any inconvenience as this is certainly not the level of service we strive to provide.
    Your feedback regarding installation is invaluable to us, as it highlights areas where we need to improve. We have informed our management team to ensure your concerns are addressed. If you have any questions, please don’t hesitate to reach out to us directly at clientissues@closetworld.com.

    Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 26, 2024

    We had Closet World before and we went with them again recently. I give a thumbs up to their rep, however they don't do soft close which we thought they did. They charged us for the soft close, but we didn't get it, so they gave us a credit after three phone calls. It was a pain in the neck to get done.

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    Closet World
    Response from Closet World
    Hello Wayne,
    Thank you for sharing your experience with us. We’re pleased to hear that you chose Closet World again and that your experience with our representative was positive. We apologize for the oversight regarding the soft-close feature and any inconvenience caused by the follow-up process. We understand how important it is for the process to be seamless, and we regret any inconvenience this may have caused.

    We appreciate your patience and feedback, as it helps us improve our service. Should you have any questions, please don’t hesitate to reach out to us directly at clientissues@closetworld.com. Thank you once again for your feedback.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 25, 2024

    Closet World was timely and thorough. They had the best pricing. I really enjoyed the process. We've used our consultant twice now. Her name is Lariza, and she's just been really fantastic. She has good communication. She is timely. She listens really well and her design is spot-on. The installation was top-notch. It was clean, too. There was a good amount of timeliness, cleaned after himself, and respect to the property.

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    Closet World
    Response from Closet World
    Hello Joni,
    Thank you so much for your 5-star review! We’re thrilled to hear that your experience with Closet World was both timely and thorough, and that our pricing met your expectations. It’s fantastic to know that you enjoyed the process and that Lariza provided outstanding service as your consultant. Her attention to communication, timeliness, and ability to listen carefully to your needs reflects the service we aim to provide.

    We’re also pleased that the installation was top-notch, with attention to cleanliness and respect for your property. Your satisfaction is extremely important to us, and we’re grateful for your kind words. Should you have any future home organization projects, please don’t hesitate to reach out. We look forward to working with you again!

    Verified purchase
    Sales & MarketingPriceStaffRatesSales Tactics

    Reviewed Oct. 23, 2024

    Closet World's product was very good, and the installers were great. I got six doors and a built-in closet in the master bedroom, and they were timely in coming and installing them. Everything went fine. They were in and out of here in no time, so there was little inconvenience. However, I'm not crazy about their sales methods. I needed what I needed before they ever came, so I knew what I wanted, but they were high pressure. "You gotta buy it today. If you don't buy it today, the price is going up." I can't imagine what they do to other people. That's the name of the game though.

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    Closet World
    Response from Closet World
    Hello Steven,
    Thank you for taking the time to share your experience with Closet World. We're pleased to hear that you were satisfied with the quality of our product and that the installation process for your six doors and built-in closet went smoothly and efficiently. It’s great to know that our installers were timely and that the overall installation went well.
    We appreciate your feedback regarding the sales process, and we regret that it felt pressured. It’s important to us that our customers feel comfortable and informed throughout the decision-making process, and your comments will help us to refine our approach to ensure a better experience for all.

    Thank you for bringing this to our attention. Should you have any questions, please don't hesitate to reach out. We value your feedback and look forward to the opportunity to serve you again.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 23, 2024

    The designer was very personable, professional and down to earth, and my interaction with her was lovely. However, it was my installer who impressed me the most because he was very compassionate and personable. Nowadays, that's hard to find. My installer was amazing. He was really concerned about everything, about having it right and the way I wanted it, and he called his boss on a couple of things. They fixed anything I had a problem with. It all turned out great.

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    Closet World
    Response from Closet World
    Hello Lynda,
    Thank you for sharing your feedback with us. We’re pleased to hear that your experience with our designer was both personable and professional, and that your interaction with her was so positive. It’s always our goal to ensure our customers feel comfortable and well cared for throughout the design process.
    We are especially grateful for your kind words regarding the installer. It’s wonderful to hear that his compassion, attention to detail, and dedication to ensuring everything was done to your satisfaction made such a strong impression. His commitment to quality, along with his willingness to address any concerns, reflects the level of service we strive to provide.

    We are delighted that everything turned out great and that you are happy with the final result. Should you have any questions or have future home organization projects in mind, please don’t hesitate to reach out. We truly appreciate your trust in Closet World and look forward to working with you again.

    Verified purchase
    TechSales & MarketingPriceStaffRates

    Reviewed Oct. 22, 2024

    I reached out to Closet World, and the sales rep was phenomenal. She listened to everything we wanted and made all the adjustments and gave us a quote. They installed an 8 x 12 walk-in closet with a 330 degrees wraparound multilevel. It's functional with drawers. One guy showed up for the installation. His worker didn't show up that day. And he's been with the company for 26 years. He was there for five and a half hours and did it all himself and it was phenomenal. He didn't nick, scratch, cut, dent, ding or anything any of my house. It worked out very well. It was a good experience. They honored the price and they delivered what they said they were going to. I was impressed.

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    Closet World
    Response from Closet World
    Hello Michael,
    Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience with Closet World was such a positive one, from the phenomenal service provided by the sales representative to the impressive installation of your walk-in closet. It's wonderful to know that our team listened closely to your needs, made adjustments, and provided a fair quote that was honored throughout the process.
    We’re also incredibly pleased to hear that the installer did an outstanding job. His professionalism and dedication reflect the high standards we aim to deliver with every project.

    Thank you for choosing Closet World! Should you have any questions or future home organization projects, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to working with you again!

    Verified purchase

    Reviewed Oct. 22, 2024

    I needed, for a long time, to do some work on my bedroom, and I became acquainted with one of Closet World's designers. I told him I have this project and he did it. I've been tweaking and doing more stuff, and he's really wonderful. Also, the people who installed were very efficient. Sometimes they had to come back another day but it was okay with me. I'm very pleased with the results and I'm enjoying what they had done. It makes my closet so much more organized.

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    Closet World
    Response from Closet World
    Hello Maria,
    Thank you for sharing your experience with us! We’re thrilled to hear that you had a positive interaction with one of Closet World's designers and that he was able to help bring your project to life. It’s great to know that you’ve enjoyed working with him and that the installation team was efficient. We’re pleased that you’re happy with the results and that your closet is more organized and functional.

    Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing Closet World! Should you have any questions or future home organization projects, please don’t hesitate to reach out. We look forward to working with you again!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 9, 2024

    Closet World is not the cheapest closet system out there, but as long as you know that going into it, you're fine. I had two products with them. So, I had two different designers. The experience was the same with both of them, which is great even though there were two people. They did an office wall for us. The other one was a closet area on a single wall. Both of those were blank slates. There now is a lot of storage. When Closet World set the appointment, I told them what I wanted. I had a rough design of what I wanted it to look like. So, it wouldn't be just free-form coming in. She took measurements of the two areas. And based on my recommendation, she came up with a proposal. We modified the proposal, colors, locations of different type of cabinets, drawers, and finalized the proposal. It took a couple of hours because she had to freehand it. It wasn't a computerized drawing. But she was able to do it successfully to our satisfaction.

    Closet World called me once for the scheduling to make sure that everything was still going. And they called me the night before to let me know the time frame the installers would show up. On installation day, I met them here. I walked through the areas where they were would do the installation. I cleared all the clutter, so they didn't have to worry about that. Didn't have to do any demo because I already took care of that. They got to work. They let me know how long they would be here because there were multiple days. They reassured me they would be back the following days during these time frames. And they did. The final product is great. The overall look and feel is what we expected.

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    Closet World
    Response from Closet World
    Hello Stacy,
    Thank you for sharing your experience with Closet World. We appreciate your feedback regarding the pricing and are delighted to hear that the quality and service met your expectations. It’s wonderful that both designers provided consistent, great service and worked closely with you to bring your vision to life. We’re pleased to know that the office and closet area now offer you the storage solutions you were looking for, and that the customized design process was carried out to your satisfaction.

    Thank you again for your feedback and for choosing Closet World. If you have any questions or future home organization projects, please don’t hesitate to reach out. We look forward to the opportunity to work with you again.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 9, 2024

    The consultation was smooth and easy. The installation was pretty quick. I like that the closet is just the perfect size. It has everything that I needed. It's good.

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    Closet World
    Response from Closet World
    Hello Nick,
    Thank you for taking the time to share your feedback with us. We are delighted to hear that your consultation process was smooth and straightforward, and that the installation was completed efficiently. It’s wonderful to know that your new closet meets your needs perfectly.

    At Closet World, we strive to ensure that every project is tailored to fit our clients’ requirements, and we’re pleased that you are happy with the results. Should you have any questions, please don’t hesitate to reach out. We truly appreciate your feedback and look forward to the opportunity to work with you again.

    Verified purchase
    TechPriceStaffRates

    Reviewed Oct. 9, 2024

    I had done my research and the individual that Closet World sent out to meet with me was professional and listened to what I wanted. And with her, we were able to construct something really beautiful. So, I went with them. It had a lot to do with the product they were offering and the price, but it also had to do with the representative that I met with. The install went as planned. The installers showed up, they did it, put it together, and cleaned up all of their stuff, and left. The product looked exactly as I was promised it would. I had a good experience. I would recommend the senior designer that I met with in a heartbeat.

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    Closet World
    Response from Closet World
    Hello Mark,
    Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with Closet World, from the initial consultation to the final installation. It’s wonderful to know that our team listened to your needs and helped create a beautiful design that matched your vision. We're glad that the combination of product quality, pricing, and the professionalism of our team contributed to your decision to choose us. We’re pleased that the final product met your expectations and that the installation process went smoothly.

    Thank you for recommending our designer and for your kind words. If you have any questions or future home organization projects, please don’t hesitate to reach out. We look forward to working with you again!

    Verified purchase
    Staff

    Reviewed Oct. 9, 2024

    The installation was excellent. My interaction with the designer was very good.

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    Closet World
    Response from Closet World
    Hello Kim,
    Thank you so much for your 5-star review! We are delighted to hear that your installation experience was excellent and that your interaction with our designer was very positive. At Closet World, we take great pride in providing professional and high-quality service from the initial consultation through to the installation, and it’s wonderful to know that we met your expectations.

    Your satisfaction is extremely important to us, and we truly appreciate your kind feedback. Should you have any questions or future home organization projects, please don’t hesitate to reach out. We look forward to the opportunity to work with you again.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 9, 2024

    I've used Closet World before, so I used them again recently. I purchased the master bedroom closet. The designer was awesome. He was very thorough, pleasant, and did a good job. The installation crew was good too. The only issue I had was with the scheduling team. They kept changing it. They were supposed to show up at 8 o'clock but it was 10 o'clock, and they were not there. I called. They said, "We're sorry, they're on their way."

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    Closet World
    Response from Closet World
    Hello Darlene,
    Thank you for your continued trust in Closet World, and for sharing your recent experience with us. We're pleased to hear that the designer provided excellent service, being thorough and pleasant throughout the process, and that the installation crew met your expectations with their work.
    However, we apologize for the inconvenience you encountered with the scheduling. We understand how frustrating it can be when appointments are delayed, and we regret any inconvenience this may have caused. Clear and timely communication is important, and your feedback helps us improve our scheduling process moving forward.

    We truly appreciate your feedback and look forward to the opportunity to serve you better in the future.

    Verified purchase

    Reviewed Oct. 9, 2024

    I purchased a bedroom closet at Closet World. The design consultation was good. The installation also was good. They did a good job.

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    Closet World
    Response from Closet World
    Hello Juan,
    Thank you so much for your 5-star review! We’re thrilled to hear that your experience with Closet World was a positive one. It’s wonderful to know that the design consultation for your closet went smoothly, and we’re equally pleased that the installation met your expectations. Our goal is to consistently deliver high-quality service and results, and we are pleased to know that you are satisfied with the work completed.

    Your kind words and feedback mean a great deal to us, and we truly appreciate the trust you’ve placed in Closet World. If you have any questions, please do not hesitate to reach out. We look forward to the opportunity to work with you again and continue providing excellent service.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffTimeliness

    Reviewed Oct. 9, 2024

    We got a couple of quotes and Closet World's was more reasonable. The designer was great. We wanted to wait and talk it over and let her know the next day and she was a little pushy at the end about sealing the deal, but I've never met a salesperson that doesn't do that. We did our walk-in closet in our master bedroom, so we have drawers and shelves. I also have an art studio where we had similar stuff installed for a lot of storage. Installation was fantastic. Those guys were great. They were very fast, efficient and professional.

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    Closet World
    Response from Closet World
    Hello Kim,
    Thank you for sharing your feedback with us. We’re glad to hear that you found our pricing to be reasonable and that you were pleased with the designer's work. We appreciate your feedback regarding the sales process, and it’s great to know that you had a positive experience overall.
    It’s wonderful to hear that the installation in both your walk-in closet and art studio went smoothly and that the installation team provided fast, efficient, and professional service. Your satisfaction with the quality and efficiency of the installation is very important to us.

    Should you have any questions, please don’t hesitate to reach out. Thank you for choosing Closet World!

    Verified purchase
    Staff

    Reviewed Oct. 9, 2024

    As it was a small project, I felt it would be perfect to use Closet World because this is all they do. I have a company that I normally use for any remodeling but I thought I'd rather go with professionals. The rep who came was very informative and accommodating with budget. She showed me how it works and how I could go super high-end or I could keep it to basics. She let me keep the book and it went very well. She drew it out and gave her recommendations after listening what my husband needed. She came up with a plan that we agreed to. The installation was straightforward. The installer cleaned up after himself as well. I'm very happy with the closet and I would definitely recommend Closet World. I'm probably gonna have my other closets done in the future. My husband likes it too. It's functional now.

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    Closet World
    Response from Closet World
    Hello Deborah,
    Thank you so much for your 5-star review! We are thrilled to hear that your experience with Closet World was such a positive one, and that you’re happy with the results of your project. It’s great to know that our team was informative and accommodating, working with you to create a plan that fit both your needs and your budget. We always aim to provide tailored solutions, and we’re glad she was able to guide you through the process smoothly.
    We’re also pleased to hear that the installation went well and that the installer was efficient and professional.

    Thank you for recommending Closet World, and we look forward to working with you on any future home organization projects. Should you have any questions, please don’t hesitate to reach out.

    Verified purchase
    PriceStaff

    Reviewed Oct. 9, 2024

    The rep was very nice. The installation took five weeks after purchasing, and it was good. I like my closets but the experience was not pleasant. Closet World is overpriced and I had a lot of problems with them. They did a change order on me and didn't bother to tell me that that was gonna change my delivery date. It was a big fiasco, and I would not recommend Closet World to anybody.

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    Closet World
    Response from Closet World
    Hello Nicolle,
    Thank you for sharing your feedback with us. We are pleased to hear that you found the representative to be nice and that you are happy with your closets. However, we sincerely regret that your overall experience did not meet your expectations, and we apologize for any frustration and communication issues you encountered. This is certainly not the level of service we strive to provide.

    We appreciate your feedback as it helps us identify areas for improvement. If you have any questions, please don’t hesitate to reach out to us directly at clientissues@closetworld.com. We value your feedback and hope to have the opportunity to serve you better in the future.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 9, 2024

    I was inquiring about upgrading my closets and noticed that Closet World had a sale going online. We redid two small closets in two bedrooms which didn't take the installers long to install. They were timely and clean. They also did shelving and hanging bars. It was high quality closet material and very well done. The designer was very nice as well. She was also very attentive to detail.

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    Response from Closet World
    Hello Chris,
    Thank you so much for your 5-star review! We are delighted to hear that your experience with Closet World was a positive one. It’s wonderful to know that the installation of your two bedroom closets went smoothly and that our installers were timely, efficient, and left everything clean. We’re pleased that you are happy with the quality of the materials and the work done, including the shelving and hanging bars.
    It’s also great to hear that your designer provided attentive and detailed service, ensuring that your vision was brought to life. Your satisfaction is our top priority, and we are thrilled that everything met your expectations.

    Should you have any questions or future home organization projects, please don’t hesitate to reach out. Thank you again for choosing Closet World, and we look forward to working with you in the future.

    Verified purchase
    CoveragePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Oct. 9, 2024

    Closet World did a good job and for the price that I was charged, I'm satisfied. I found them on the internet, and compared to another company, they were less expensive. The installer was gonna come around noon time and I informed the Closet World prior to that I had to leave by 1:00 to pick up a nephew, but the information wasn't passed on. The installer came earlier and he did the job quick. He said it'd take about five hours. Unfortunately, I had to leave and he wasn't done yet. I have a bit of a problem, but Closet World is getting on top of it. They're supposed to send somebody out this week to fix a broken shelf.

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    Response from Closet World
    Hello Richard,
    Thank you for sharing your feedback with us. We’re glad to hear that you’re satisfied with the work Closet World completed and that the pricing met your expectations.

    We apologize for the communication issue regarding your schedule, and we appreciate your understanding. We’re happy that the installer was able to start earlier and complete most of the work efficiently. Thank you for sharing feedback regarding your shelf. We have notified management to ensure your concerns are addressed. If you have any questions, please feel free to contact us directly at clientissues@closetworld.com.

    Verified purchase
    Sales & MarketingRates

    Reviewed Oct. 9, 2024

    Closet World was wonderful. They were having a sale and the designer was great. We've used them many years in the past as well. This time, we did a closet installation and it was perfect. The experience is AAA rated for me.

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    Closet World
    Response from Closet World
    Hello Leann,
    Thank you so much for your 5-star review! We are thrilled to hear that your experience with Closet World was wonderful and that the closet installation turned out perfectly. It’s great to know that you took advantage of our sale, and we’re especially pleased that the designer provided excellent service. We truly appreciate your loyalty over the years and are glad that once again, we were able to deliver an excellent experience.

    Your continued trust in us means a lot, and we are grateful for your kind words. Should you have any future home organization projects, please do not hesitate to reach out. Thank you once again for your kind words and for choosing Closet World!

    Verified purchase

    Reviewed Oct. 9, 2024

    The designer was terrific. I got sliding closet doors and installation was great. I would give good points to Closet World for everything. Everything about it was perfect.

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    Closet World
    Response from Closet World
    Hello Bobbie,
    Thank you so much for your wonderful 5-star review! We are truly delighted to hear that your experience with Closet World exceeded your expectations. It’s great to know that the designer provided terrific service and that the installation of your sliding closet doors went seamlessly. We strive for excellence in every aspect of our service, and it’s gratifying to hear that everything was perfect for you.

    Your kind words and appreciation mean a lot to us. We are grateful for your trust in Closet World and your positive feedback on both the design and installation process. Should you have any future home organization projects, please do not hesitate to reach out. We look forward to working with you again and ensuring you continue to receive the same exceptional service.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 3, 2024

    Closet World's visit was enjoyable. We got a pretty straightforward walkthrough of what we wanted done and there was a conceptual drawing completed at the time of the consultation. So, we had an idea of the concept, the layout, and the pricing, at the end of the consultation. They were thorough. The installation was easy and each of the four projects were completed in a day. We love them all and we're very happy with the results. But for the price, Closet World should include soft close hinges. It's the only thing that I'd have to go back and redo on the drawers and cabinets.

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    Closet World
    Response from Closet World
    Hello Jason,
    Thank you for sharing your feedback with us. We're glad to hear that your experience with Closet World was enjoyable and that the consultation provided a clear and thorough understanding of the concept, layout, and pricing. It’s wonderful to know that the installation process went smoothly and that all four projects were completed efficiently. We’re thrilled to hear that you are happy with the results.
    We appreciate your suggestion regarding soft-close hinges. Your feedback is invaluable to us, and we will take this into consideration as we work to continually improve our services.

    Should you have any questions or need assistance with future home organization projects, please feel free to reach out. Thank you for choosing Closet World - Las Vegas, and we look forward to serving you again.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 2, 2024

    I'll warn others as a message of caution to be very sure of what the measurements were, because I faced that issue. And I had to follow up on them for two weeks. Closet World came thrice to install. They broke something in the middle. They went back, they reinstalled it. The product was good. It's a good quality product. Whatever was promised was delivered from the product side.

    But there was a lot of back and forth which happened between whatever the designer measured. What he designed was not what the installers came in they had. And they had to repeat that again. Two of the closets were not what I suggested them. But they said they didn't have any options to do that, and they just did whatever they wanted to. I was not very happy with that. I don't know how the designer measured it. And when the installer came in, they had other measurements. For example, I had five drawers. He said, "No, my listing does not say drawers. My listing says an open door."

    I wanted six-inch above the ground. They installed 80% of my cabinet above six-inch. One of them, they did not. They made it from the ground. So, it looks very odd in my garage. That's what not I wanted. I wanted everything to be hanged up. I told the installer. He said, "We'll let the company know." Nobody followed up on that. If given an option to go with somebody else, I would say yes. Because the way the things are installed in my garage, I was not satisfied with it. That is not what the outcome I wanted.

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    Closet World
    Response from Closet World
    Hello Abhijit,
    Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you faced during the installation process and any inconvenience this may have caused. This is certainly not the level of service we strive to provide. We take your comments seriously and we have informed our management team to ensure your concerns are addressed.

    Your feedback is invaluable to us as it helps us continually improve and enhance the customer experience. Should you have any questions, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you again for your feedback, we hope to have the opportunity to serve you better in the future.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 2, 2024

    I took advantage of a sale that Closet World had going on. Their sales guy was very responsive and available. They were very fast during the installation but they must have dragged some of the heavier pieces on my new hardwood floor, so they scratched my floor. But I had other people here too, so it's too hard to prove that it might have been when Closet World did the the installation.

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    Closet World
    Response from Closet World

    Hello Gayle,

    Thank you for sharing your Closet World experience. We're glad to hear that our designer was responsive during your project and the installation was fast. It is important to us that our customers feel heard and valued throughout their projects. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. We always strive to provide exceptional service from the initial meeting through to the final installation, and your feedback confirms that we are achieving our goals. Your satisfaction is our top priority, and we appreciate you for taking the time to share your experience with us. If you have any further comments or need assistance with anything else, please do not hesitate to reach out to clientissues@closetworld.com. Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 1, 2024

    The consultation with Closet World was good. Debbie was super sweet. The layout was good as well and the installers got it done super fast. It worked out perfectly. The only thing is I'm still waiting on repair items. Two of the front of the drawers are scratched, so they are supposed to replace them. My installation was August 20th and I had to reach out and call them back. I called them last week to see what the status was. They told me they'd get back to me but they haven't gotten back to me yet.

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    Closet World
    Response from Closet World
    Hello Eliana,
    Thank you for sharing your feedback with us. We’re glad to hear that your consultation with Debbie went well and that the installation was completed quickly.
    We sincerely apologize for the delay. This is certainly not the level of service we strive to provide and apologize for any inconvenience this may have caused. We take your comments seriously and have notified management to ensure your concerns are addressed.

    Your satisfaction is important to us, and we appreciate your patience. Thank you again for your feedback. If you have any questions, please don’t hesitate to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 1, 2024

    I saw Closet World on Instagram and they offered 50% on placing an order for a closet. We had closet shelves installed in our three rooms and one master bedroom. It works fine with me. Based on seeing our closet size, Closet World drew different models and showed us different drawers and what kind of material and color they would use. We selected and proceeded with the Closet World installation. The person who came and installed was friendly and did his job very well. He was more explanatory and telling which were movable and not, how we could adjust what is needed. The installation was over in a single day.

    When we placed the order, we gave all the three checks to the person who came and drew us the closets thing. But on installation day, they asked again for the third check. That was when some confusion started to arise. I showed the proof that I already gave the check, but they said that it was not delivered to them. I had to give another check. I was fed up with the way they handled my checks and they were not able to locate it properly. After that, we called and they said they would make sure they would not deposit that check. So far, that was good. That got resolved separately. But I was very disappointed because they were not able to locate it correctly and were not aware that I already gave the three checks. That got resolved separately.

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    Closet World
    Response from Closet World
    Hello Saraswathy,
    Thank you for sharing your detailed feedback regarding your experience with Closet World. We’re glad to hear that the closet installation in your three rooms and master bedroom went smoothly, and that the designs provided met your needs. It’s great to know that the installer was friendly, knowledgeable, and thorough in explaining how to adjust and make the most of your new closets. We’re pleased the installation was completed in a timely manner and that everything is working well for you.

    We apologize for any confusion regarding the checks and the inconvenience this may have caused. This is certainly not the level of service we strive to provide. We're glad to hear the matter has been resolved. Your feedback is valuable, and we will use it to ensure a smoother process in the future. Thank you again for your feedback. If you have any questions, please don’t hesitate to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 1, 2024

    My experience with Closet World has not been good. I'm still struggling. Initially, we had some discussion with the designer. We had told her that we need the pantry, exact extension of a kitchen, which she had agreed. She had told us that accessories would be included and the soft closures would be as it is as we have. But when they came to install it on that day, it was a surprise because the handles were different and there was no soft closure. I raised the concern and they gave us the handle after a few weeks. Till date, I'm waiting for the soft closure.

    The guy who had come to install was smart and has done a good job. We are happy with that. But I'm upset with the manager. He says that he's gonna book it directly to my place. But he's not giving the exact date. I have been asking him and he's been saying that it's gonna take time which I don't believe because there has to be some timeline. For each of the things I'm asking, he's giving me vague answers. I have been following up with him the last week. Since I had to order the matching handles and they were installed, he told me he would initiate a refund of $150. That has also not been done till now. I am not happy with the experience and I don't think I'll be recommending anyone to go ahead with Closet World.

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    Closet World
    Response from Closet World
    Hello Smita,
    Thank you for sharing your experience with us. We appreciate your feedback and are truly sorry to hear that aspects of the process have not met your expectations. At Closet World, we strive to ensure a smooth and satisfying experience for all of our customers and it is clear we fell short in this case. We apologize for any inconvenience this may have caused. We take your comments seriously and have notified management to ensure your concerns are addressed.

    We appreciate your feedback and will take them into consideration as we work to improve our services. If you have any questions, please don’t hesitate to reach out to us directly at clientissues@closetworld.com. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 1, 2024

    I was looking for somebody to redo our closets and I found Closet World online. I called a couple of different closet companies and they were the ones that called me back first. Their rep came out and she asked us what we wanted to do. She did everything and she didn't have to involve us. We gave her all the information and she did all the measurements and produced the results for us that we wanted. She was very hands-on high level of customer service.

    Then, the installer came out and he verified all measurements. He brought the full pieces of wood in there and cut them to specific sizes. Also, he cleaned up the mess in the driveway, which was very important too. It was a much better, higher level of customer service than we received from the other company I had used. The only thing was there were already certain panels on the closet for the old pieces that were there when the house was built. They removed them so the closets fit much more perfectly and I had to paint over those but they didn't tell me. But I had a guy come in and paint them quickly. It wasn't a big deal. If you're looking for closet organizers or garage or anything else, I would call Closet World first and have them come out. That level of customer service doesn't exist with other companies.

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    Closet World
    Response from Closet World
    Hello Peter,
    Thank you for sharing your experience with Closet World. We're delighted to hear that you had such a positive and seamless experience from start to finish. It's great to know that our representative provided a high level of customer service, working efficiently to ensure your needs were met. We’re also pleased to hear that the installer was thorough, taking the time to verify all measurements. We always strive to deliver hands-on, customer-focused service, and it's wonderful to hear that this was reflected in your experience.

    Your recommendation of Closet World means a lot to us and if you ever have any questions or future home organization projects, we’d be happy to assist. Thank you again for choosing Closet World!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 1, 2024

    Closet World is well-known to me and I just had a new master bedroom walk-in closet installed. The rep was nice and knowledgeable, and the installers were quick and fast. I would use Closet World again.

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    Closet World
    Response from Closet World
    Hello Sheran,
    Thank you for taking the time to share your positive experience with us. We’re thrilled to hear that your new master bedroom walk-in closet installation went smoothly and that our representative was both knowledgeable and courteous. It’s wonderful to know that our team provided you with efficient and professional service.

    We appreciate your trust in choosing Closet World for your project, and it’s especially rewarding to hear that you would consider working with us again in the future. If you have any questions, please do not hesitate to reach out. We look forward to the opportunity to work with you again.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Oct. 1, 2024

    Closet World’s marketing was on point. Multiple flyers came to our home and also from either Facebook or Instagram with the 50% off and free installation. The representative who came over and assisted us was extremely helpful and honest, and was able to sell us exactly what we wanted and needed for our space. We didn't feel pressured to spend more than we needed and it was a comfortable experience.

    The designer was very thorough and asked how much clothes we have, how many shoes and what kind of storage options. We have a big walk-in closet that we're remodeling and she took into account pieces of furniture that we already had and things that we're expecting to reuse. She ensured to draw those up in the designs and in the measurements and gave us also additional options if we wanted to add on later. She was able to keep within our price point while doing so and we have plenty of room and still adding more stuff to the shelves in the closets and rearranging. So, she did great being able to meet our needs and also incorporate things that we already have.

    The installer was wonderful. He did everything timely and was spot-on with his estimates. The crown molding that he put on looks amazing so, he had very skilled craftsmanship. He was very nice and respectful. He cleaned up and had us look at everything and explained how we could move shelves around. I felt bad because after he was done with our job, he had to drive for his next job all the way to Long Beach from our location. Hopefully, he met his next appointment on time because that was not an easy drive from the Inland Empire to Long Beach during rush hour. And he didn't complain once. He just kept on moving on. So, I have mad respect for him.

    I've recommended Closet World to some friends who bought a new build out in the homeland to take a look and see for anything that they need to do, especially with what Closet World was able to do that was a reasonable price and not having to put in the labor ourselves. In today's economy, I wish everything would be a little bit less expensive though.

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    Closet World
    Response from Closet World
    Hello Brandon,
    Thank you for sharing your feedback about your experience with Closet World. We’re glad to hear that our promotional offers caught your attention and that you had a comfortable, pressure-free experience with our representative, who helped you find exactly what you needed for your space.
    It’s great to know that the designer took your needs into account, working within your budget while incorporating your existing furniture and providing plenty of storage. We’re also thrilled to hear that the installer delivered excellent craftsmanship.

    We truly appreciate your recommendation to your friends and your trust in Closet World. If you have any questions or future home organization projects, please feel free to reach out. We look forward to assisting you again!

    Verified purchase

    Reviewed Oct. 1, 2024

    Closet World come out and because it was a holiday coming, they had the 50% off and the free installment specials. The lady explained to us the different types of wood that they have. The quality of work was good for what I paid. They put some drawers, a space to hang the clothes, and a space to put the shoes underneath. But we had some hiccups along the way. There was a material that we chose then a week before it came, they said they didn't have it. I had to choose something else. I also explained to the ladies that I was gonna be on vacation and asked if they could come on a specific date. They were supposed to install it Sunday and Monday but they changed the date without consulting me and I couldn't be asking for more days off work.

    When we had talked with the lady, we pointed out that the closet was weird. She ignored what we said and told is it was gonna look good. But when I came, a part of the closet was obstructed and my daughter cannot use that part of the closet because of the way it is. I will have to take that part of the wall for it to be used. But it was our fault because we agreed to the design. We thought it was gonna be okay but it's horrendous. But the rest of the closet is good.

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    Closet World
    Response from Closet World
    Hello Elsy,
    Thank you for your feedback, and we sincerely apologize for any inconvenience caused during your experience. We truly value your honest feedback and appreciate your patience. We apologize for any delays and frustration this may have caused. We strive to communicate effectively with our customers, and we regret that this was not the case in your situation. We take your feedback seriously and informed the appropriate management team to ensure your concerns are addressed.

    We are pleased to hear that the overall quality of work and the rest of the closet meet your expectations. We are committed to continuous improvement, and your insights help us enhance our services moving forward. If you have any questions, please do not hesitate to reach out to us at clientissues@closetworld.com. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 30, 2024

    I saw some of the social media ads for Closet World and wanted to try that. I also got in touch with one of my friends who got their closet done through Closet World, and the feedback was good. I went ahead with them and have completed two projects with them for three of my rooms. But my experience has been not so great as I expected it to be. I had some issues with the first project installation. The designer that I worked with did not clearly understand the design request. The first installation showed that. It looked incomplete so I had to add more specifications and get the flow taken care of through a second effort.

    When I did the second installation for the other two rooms, again, the same problem surfaced. The designer did not understand the request clearly and all the measurements that we expected were not accurate. Also, there was no clear communication regarding the offer. We were given an impression that there was an ongoing 50% discount and a free upgrade to whatever design we picked up. But that was not the case when the installation happened. We received the 50% discount but we did not receive the upgrade. When I reached out to my designer about it, they said, "I'm sorry if I missed that," which is not acceptable.

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    Closet World
    Response from Closet World

    Hello Priya,

    Thank you for sharing your detailed experience with Closet World. We appreciate your feedback and apologize for the issues you encountered during your projects. This is certainly not the level of service we strive to provide and we regret that we did not meet your expectations. We understand how important it is to have a smooth and satisfactory experience when working on home organization projects. We value your business and are committed to improving our services based on your valuable feedback. We take your concerns seriously and have informed the appropriate management team to ensure your concerns are addressed. If you have any additional questions or concerns, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServiceContract & TermsTechPriceStaffRates

    Reviewed Sept. 29, 2024

    I had two different companies come and the designer from Closet World fit my needs better. She was lovely. The prices were almost identical. So, I went by customer service. But the designer gave the installers the wrong design and they ended up having to take them out and redesign it, which ended up costing me an additional $800 because of her error. I was very unhappy. But David, the installation manager, was very kind and considerate, and helped me along the whole way. The installer, Brian, was amazing. He only installs what they give him to install and he came both times for the initial installation that was incorrect. Then, he came back last week to do the new install.

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    Closet World
    Response from Closet World
    Hello Terri,
    Thank you for sharing your experience with Closet World. We’re glad to hear that our designer initially stood out and met your needs, and we appreciate your kind words about the customer service you received. We apologize for any delays. We understand how frustrating this may have been, and we sincerely apologize for the inconvenience this may have caused.
    We are pleased to know that David, our installation manager, was kind and considerate throughout the process, and that Brian, the installer, provided excellent service during both visits. It’s great to hear that they were able to help resolve the issue and ensure the installation was completed to your satisfaction.

    Thank you for your patience and understanding, and we truly appreciate your feedback. If you have any questions, please don’t hesitate to reach out.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 29, 2024

    I was very pleased with Closet World. I especially liked my saleswoman. She was very helpful. I didn't know what I wanted but she helped me figure it out very quickly. She knew her stuff. The price was right as well and the installer was very knowledgeable. They did three closets for me and a Murphy bed. I show it off all the time and people are very impressed with the work they did.

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    Closet World
    Response from Closet World
    Hello Susan,
    Thank you so much for your 5-star review! We’re delighted to hear that you had such a positive experience with Closet World. It’s wonderful to know that our team was so helpful and knowledgeable, guiding you through the process quickly and ensuring you were satisfied with your choices. We’re also pleased that the pricing met your expectations and that the installer’s expertise made the experience even better. It’s fantastic to hear that you’re enjoying your new closets and Murphy bed, and we appreciate you showing them off to others.

    If you have any questions or future home organization projects, please don’t hesitate to reach out. We look forward to working with you again!

    Verified purchase
    Staff

    Reviewed Sept. 29, 2024

    We did a couple things with Closet World and it was a good experience. All of them were friendly. The products are functional and the quality is good. We'd use Closet World again.

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    Closet World
    Response from Closet World
    Hello Greg,
    Thank you for taking the time to share your positive experience with Closet World. We are truly pleased to hear that everything went well with your project and that our team made the process smooth and enjoyable for you. It’s always our goal to ensure that our customers receive not only friendly and helpful service but also high-quality, functional products, and we’re glad that your experience reflected that.

    We are honored by your kind words and thrilled to hear that you would consider working with us again in the future. Should you have any questions, please don’t hesitate to reach out to us. Thank you once again for your feedback and for choosing Closet World. We look forward to serving you again.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 28, 2024

    It's been a horrible experience with Closet World. They have not brought in the items that I need. It's one shelf and one rod that I'm waiting for weeks now. Nobody calls or takes charge. They have too much bureaucracy or so and so is gonna take care of this but nobody does. I'm very frustrated by them. They were supposed to bring some shelving that was part of the deal. We paid for them but they never brought them. They can't add them now and said they would refund us but we have not received it. The person who came this time was a nicer one than last time. The last time, I gave the deposit, but I canceled and never got that money. This time, they did 90% of the work and I'm not hearing from them. I'm not very happy. They don't know what they're doing or they're purposely doing things that they're not supposed to.

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    Closet World
    Response from Closet World
    Hello Saroj,
    Thank you for sharing your concerns with us. We sincerely apologize for the delays you experienced. We fully understand how disappointing it can be when expectations are not met, and we regret any inconvenience this may have caused.

    At Closet World, we strive to ensure clear communication and timely service, and it’s clear that in this instance, we fell short. We take your feedback seriously and have informed management to ensure your concerns are addressed. We appreciate your patience and the opportunity to correct these matters. If you have any questions, please do not hesitate to reach out to us at clientissues@closetworld.com. Thank you for bringing this to our attention.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Sept. 28, 2024

    Closet World's pricing was better. I didn't have to wait for a quote, and the sales girl offered extra discount if I booked right on the spot. Closet World did a great job from the quote to the installation. I have no complaints at all.

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    Closet World
    Response from Closet World
    Hello Tracie,
    Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with Closet World, from the initial quote to the installation. It's wonderful to know that our pricing met your expectations and that the process was seamless, with no delays. We’re especially glad the sales representative was able to offer you a discount and that you’re completely satisfied with the outcome.

    Your positive feedback means a lot to us, and we’re grateful for the opportunity to have worked with you. If you have any questions or future home organization projects, please don’t hesitate to reach out. We look forward to serving you again!

    Verified purchase
    PriceStaff

    Reviewed Sept. 28, 2024

    My interactions with their rep were very good and the quote in relation to the quality of the closet was fair.

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    Closet World
    Response from Closet World
    Hello Steven,
    Thank you for taking the time to share your feedback. We are delighted to hear that your interactions with our representative were positive and that you were satisfied with the quote provided for your project. At Closet World, we pride ourselves on providing exceptional customer service and high-quality products, and it's wonderful to know that these aspects of your experience met your expectations.

    Should you have any questions, or have future home organization projects in mind, please don’t hesitate to reach out. We are here to ensure that every step of your experience with Closet World is seamless and satisfactory. We truly appreciate your trust in our company and look forward to the opportunity to assist you again in the future.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 27, 2024

    When Closet World came in and spoke to me, I liked the information and the pricing. They were very friendly individuals as well. The closet looks great. I wish I had one more item added but I got the pricing for it and it's expensive for me right now to do it. Other than that, I like the job that they have done in my garage. They also did one whole closet in one of my bedrooms and a closet in my master. The person who did it for me, Hector, is a wonderful guy. He's done a fantastic job and I'm happy.

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    Closet World
    Response from Closet World
    Hello Rebecca,
    Thank you for sharing your experience with Closet World. We’re delighted to hear that you had a positive interaction with our team and an experience that met your expectations. It’s great to know that your closet and garage projects turned out well, and that Hector provided exceptional service. We’re glad to hear you’re pleased with the results.

    We appreciate your feedback and when you are ready, we would be happy to assist with any further additions. Thank you once again for choosing Closet World - Las Vegas! If you have any questions or need assistance with future home organization projects, please don’t hesitate to reach out. We’re thrilled that you’re happy with the final results and look forward to the opportunity to assist you again!

    Verified purchase

    Reviewed Sept. 27, 2024

    I’m a returning customer of Closet World's. They recently did a closet, and the installation was alright. I'm satisfied.

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    Closet World
    Response from Closet World
    Hello Leydy,
    Thank you for being a valued returning customer of Closet World. We greatly appreciate your trust in us for your recent closet installation, and we’re pleased to hear that you are satisfied with the outcome. Your feedback is important to us, and we’re glad that everything went smoothly for you.

    Should you have any questions, please don’t hesitate to reach out. We’re always here to ensure your experience remains positive, and we look forward to working with you again on any future home organization projects. Thank you once again for choosing Closet World - Whittier!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 27, 2024

    Closet World doubled up the closet space and put in a sturdier place where you can hang the clothes. They put in shelves and drawers. They worked in the master bedroom where we have two separate closets. They did very well on my girlfriend's closet, but mine wasn't what I was expecting. I thought I was going to have drawers as well since that was what they came up with during the consultation. But they ended up putting shelves which kind of stretch out to the hanging part where I hang up my shirt, so it's hard to get to some of the shirts. I was frustrated doing the whole thing, so I just left it as it is.

    Also, on the original day that I had the appointment, I was trying to see if I could get it a few days later. But it ended up being a couple of weeks later. Even on the day of the appointment, I got two different times. Then, the time that they were supposed to come, that changed as well. I ended up taking off work for them to come and do the projects since they don't work on the weekends. Other than that, the quality of the work was good and my girlfriend likes it. It is better than the old setup. But I would tell my friends to research other companies.

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    Closet World
    Response from Closet World
    Hello Craig,

    Thank you for taking the time to share your feedback with Closet World. We sincerely apologize your expectations were not met, and we regret the inconvenience this may have caused. Your satisfaction is extremely important to us, and we strive to ensure that all details are clearly communicated and accurately reflected in the final product. This is not the level of service we aim to provide and we have notified our management team to ensure that your concerns are addressed. We appreciate you bringing these concerns to our attention. If you have any further questions, please do not hesitate to contact us directly at clientissues@closetworld.com. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Staff

    Reviewed Sept. 27, 2024

    The installers were perfect and I like my closet. I gave Closet World's number to my sisters and friends.

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    Closet World
    Response from Closet World
    Hello Anoush,
    Thank you so much for your 5-star review! We are delighted to hear that you had an excellent experience with Closet World and that our installers delivered perfect service. It’s wonderful to know that you are pleased with your new closet, and we are truly grateful for your kind words and support.

    We especially appreciate that you’ve recommended Closet World to your sisters and friends. Referrals from valued customers like yourself are greatly appreciated. If you have any questions, please don’t hesitate to reach out. Thank you for choosing Closet World! We look forward to the opportunity to work with you again.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Sept. 26, 2024

    I heard about Closet World through social media and they were having a great offer. So, I called the number, and they sent someone out. I really connected with her. She was super easy to work with, and I decided to go ahead and use them. The designer was very communicative, easy to talk to, and knew the product really well. The decisions as far as color were real simple. We remodeled our bathroom not too long ago, and she was able to nail the design quickly on the first shot with me on what I was looking for. We did white built-in closets.

    Closet World confirmed the appointment the day before the installation, and I was surprised that only one person came out, but he was able to handle the whole thing himself. I was amazed that he was able to do it. He got here when he said he would and he was here until almost 8 o'clock at night. I was told the whole job might take two days, but he was able to get it done in a day. We have two walk-in closets with a set of drawers put in each one and some shelves for shoes and regular hanging as well. He built out the whole thing and added the backing. I haven't ever hired Closet World before. It was our first experience, but I've had lots of different contractors in my house. The installer from Closet World was easy to work with, and we're happy with the work he did.

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    Closet World
    Response from Closet World
    Hello Michelle,

    Thank you for sharing your wonderful experience with Closet World! We’re thrilled to hear that you connected well with your designer and that she made the process smooth and enjoyable for you. It’s great to know that her communication, expertise, and ability to quickly understand your vision led to a design that perfectly matched your remodeled bathroom and style preferences. We are equally pleased to hear that the installation process exceeded your expectations. Thank you again for your kind words and for choosing Closet World. If you have any questions, please don’t hesitate to reach out. We look forward to working with you again!

    Verified purchase
    TechStaff

    Reviewed Sept. 15, 2024

    We had a closet put in by Closet World before. It has been a good experience. The rep listened to what I had in mind. But I also let her know that I was open to any suggestions. She came up with a plan, I made some changes, and she happily did that for me. The guy that came out was very sweet and nice. I had baseboards in the closet and for I don't know what reason, he had to take those out, which he did a great job at, but I didn't know that there was a separate fee to haul away the garbage. If it was told to me at the onset, I didn't remember it, and I don't remember seeing it anywhere, but that might be something that Closet World could do. He worked hard and was very diligent. It was also a good experience. Check out Closet World.

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    Closet World
    Response from Closet World
    Hello Terry,
    Thank you for sharing your feedback about your experience with Closet World. We’re glad to hear that you had a positive experience with our team and that our representative took the time to listen to your needs while also offering helpful suggestions. It’s great to know that she was responsive to your changes and worked closely with you to create a design that met your expectations.

    Your feedback is appreciated, and we will take it into consideration to enhance our communication about haul-away inquiries in the future. We are pleased that the installer’s hard work and diligence made the process smooth, and we are grateful for your recommendation. If you have any questions, please don’t hesitate to reach out.

    Verified purchase
    Customer ServiceContract & TermsTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Sept. 15, 2024

    I have a good relationship with the Closet World designer. She was very personable. I had her phone number and we texted back and forth so she kept in touch with me. There were some delays and some problems with install, and she always was reaching out to try to troubleshoot things. So I would say that I had a very excellent relationship with the designer. She's probably the best thing about my whole experience, because there were problems with install, ordering back orders, and stuff like that afterwards.

    I had an install day of 10 days after I met with the designer, and I had the two gentlemen come out. And they didn't have all the materials. They didn't have the whole order. I didn't know that until they got here. They also hung one of the doors. It wasn't a perfect fit. So they told me, “Well, when we bring back that other item, we will fix the door.” So then that was another week. Then they installed the door and they installed the workbench.

    I'm an artist and I work in my garage as a workshop. So I upgraded the whole garage to better design for what I was doing. I was teaching classes there. It's very nice. They put in a 96-inch long work bench and they put in three 90-inch tall cabinets that were mounted off the floor so they were floating. And then they also brought two 4 x 4 slat walls. And then the worst issue with Closet World that I had revolved around this issue of slat walls. The way the company works is that they sell you a unit that can only work with a certain kind of hardware. So, if you have these slat walls and you wanna put hooks on them, you have to order the hooks either from Closet World itself, or I found the exact distributor in Canada.

    I could have gotten all the hardware from Canada, but would have cost a lot more money in shipping. It would have cost me $200 in shipping. It still would have been cheaper than what Closet World would quote me, but I didn't wanna wait for the time it would take to get it from Canada. So I ordered it from Jean, who was the designer, and she came out and I paid for it up front. So, I didn't finance the hardware. Closet World only has one option, which is to buy a kit that contains about 20 pieces. And so you don't really get any kind of an extra option to select more pieces individually. And they did not arrive at the same time as the second install date. I waited a week and they still hadn't come. I waited another week, and they still hadn't come. Finally, two more days later, they said they'd bring them.

    They brought them, and I opened the box to make sure they fit. From the experience I had, had I known in advance, I wouldn't have chosen Closet World for those reasons. It wasn't satisfying to have to wait for the hardware almost a month extra, from the time they put the slat wall up to the time I actually got the utility hooks. That was not satisfactory as far as I was concerned. It's very disingenuous to offer customers something like the slat wall units and then give them no choices, and also not really be good with getting the product on time.

    Everyone who looks at the garage now is absolutely blown away and impressed with how it looks. So, there's really no quibble there about the quality and the product. But the timeline promises, and also if you ever wanna get slat wall and utility hooks for it, don't buy them from Closet World because you'll have to wait. They don't have the selection, so you might as well go to your local big box store or Costco because they have similar things. Each one doesn't fit the other, and so you have to buy the exact slats that go with the hardware. You can't mix and match. So, it's really important when you're sitting there with the designer that they take the time to explain that.

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    Closet World
    Response from Closet World
    Hello Karen,
    Thank you for sharing your detailed feedback about your experience with Closet World. We appreciate your kind words about your designer, Jean, and are pleased to hear that she provided excellent communication and support throughout the process.

    We apologize for the delays and issues you encountered with the installation. This is certainly not the standard of service we strive to provide. Your input is invaluable in helping us address these concerns internally and work toward providing a more seamless experience for our customers. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to serve you better in the future. If you have any questions, please do not hesitate to reach out to us directly at clientissues@closetworld.com.

    Verified purchase
    Staff

    Reviewed Sept. 15, 2024

    We previously used Closet World and used them again. The rep asked all the questions that we needed 'cause now we're having to rethink our closet doors and we put drawers in, but we're more focused on drawers than closet doors.

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    Closet World
    Response from Closet World
    Hello Kim,
    Thank you for choosing Closet World again for your project. We truly appreciate your continued trust in our services. It’s wonderful to hear that our representative took the time to ask all the necessary questions and guide you through the planning process, especially as you focus on redesigning your space.

    We are committed to providing personalized solutions that align with your needs, and your feedback helps us ensure that we are meeting your expectations. If you have any questions, please do not hesitate to reach out. We value your business and look forward to assisting you with any future home organization projects.

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Sept. 13, 2024

    Closet World did work for me years ago when I lived someplace else. I used them again and the rep was lovely. We were expecting to do a lot more then I figured I didn't need to do that much work. She worked with me very well, did what I asked and I like that. She was so pleasant and easy to work with. What they ended up doing was making one long hanging area for me, a slat board behind the door, and the rest of it were shoe racks. This is the smallest closet ever but she's made it work except for the shoe rack isn't right. There's not enough rack and I'm trying to get this rectified right now. There's not enough to put shoes on and there's way too much space in between. I need another four more because of wasted space.

    I had an experience with the installer too. He put the slat board in but it doesn't match and it catches things. He did it right from the top and the bottom. But where it meets is not right. Initially, Closet World sent someone right away. But I'm moving and it's my fault for not following up. I called them again and told then it's not right yet. I need more shelves. I need someone to fix the slat board where it meets. It's not just a big mess where I can ruin my scarves and things. Nonetheless, I still like Closet World and I'd still use them.

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    Closet World
    Response from Closet World
    Hello Dinah,
    Thank you for sharing your feedback and for choosing Closet World again for your project. We are glad to hear that you had a positive experience with our representative and that she was able to work closely with you to create a design that suits your needs. We appreciate your kind words about her professionalism and dedication to meeting your requests.
    We apologize for the challenges you've encountered with the installation. This is certainly not the level of service we strive to provide. Your feedback is important to us, and we have notified our management team to ensure your concerns are addressed.

    We value your continued trust in Closet World, and we are committed to ensuring that your concerns are resolved. If you have any questions, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future

    Verified purchase
    Staff

    Reviewed Sept. 12, 2024

    I had two different companies come and look at the closets. I had to make a decision on which person that came made the better impression and I went with Closet World. We had them do two master bedroom closets and which are at different ends of the room. I'm satisfied with the quality and they're nice. But before the installer left, I wish he had asked me to look at each one and say that everything was fine just the way I wanted it. Because there is something missing that he could have made completed.

    There's a space between the end of the contained closet part and the end of the closet room. I also wanted a little clothes rod in that space which is no more than nine inches. And every time I use the closet, I'm sorry that I don't have that one little clothes rod because it would have allowed me to have my extra long robes in there in that space. That space is wasted and it's empty. And the robes are bunching up. It doesn't look nice to have the bottom 18 inches or so of the robes piled up on top of the drawers.

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    Closet World
    Response from Closet World
    Hello Howard,
    Thank you for sharing your experience with Closet World. We are pleased to hear that you chose us after considering multiple companies and that you are satisfied with the quality of the work we completed on your master bedroom closets.
    We understand the importance of ensuring every detail meets your expectations, and we regret that this opportunity was missed. We apologize for any inconvenience this has caused. Please know that your concerns have been noted and will be forwarded to our management team to address.

    If you have any questions, please feel free to reach out to clientissues@closetworld.com. We value your feedback and look forward to the opportunity to better serve you in the future.

    Verified purchase
    PriceStaff

    Reviewed Sept. 12, 2024

    My husband wanted to build me a fantastic closet. So, he went with Closet World. He really loved their designer who was fantastic and the installation guys were just as good. So, we had a wonderful experience all around. I love my closet. It was very expensive at $30,000 which we were not happy with. But it's fabulous.

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    Closet World
    Response from Closet World
    Hello Shelly,
    Thank you for sharing your experience with Closet World. We are thrilled to hear that your husband chose us to build your fantastic closet and that you both enjoyed working with our designer and installation team. It’s wonderful to know that you had a positive experience throughout the process and that you love your new closet.

    We truly appreciate your feedback as we strive to deliver high-quality, customized solutions that meet our clients' needs, and we are glad that you are pleased with the end result. Thank you again for choosing Closet World. We value your feedback and are delighted that you’re enjoying your beautiful new space. If you have any questions, please feel free to reach out. We look forward to serving you again in the future.

    Verified purchase
    CoveragePriceStaff

    Reviewed Sept. 12, 2024

    I went with Closet World when they were doing a 50% off deal. The rep seemed to know what she was doing. She drew up the room, took the measurements, showed us what it was like, and worked with us on the design. My wife was there for the installation and I've Zoomed or FaceTimed in a few times to check on everything. There was one issue with it, the way we drew it up. The top shelf didn't match. We told the installer about it and he fixed it. We FaceTimed again, checked it and everything was great. You could probably save some money doing it yourself but I don't know if the quality would be the same. Overall, I feel good about the install and the value is there. I'd recommend Closet World.

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    Closet World
    Response from Closet World
    Hello Robert,
    Thank you for sharing your experience with Closet World. We’re pleased to hear that you took advantage of our 50% off deal and that our representative was knowledgeable and helpful throughout the design process. It’s great to know that she took the time to understand your needs, take measurements, and work with you to create a design that met your expectations.

    We’re glad that the top shelf concern was promptly addressed by our installer. It’s reassuring to hear that after checking everything, you were satisfied with the final result. We are committed to delivering high-quality service and products, and it’s gratifying to hear that you recognized the value in your experience with us. Thank you for your recommendation. We are pleased to hear that your experience was positive and that you are satisfied with your new closet. If you have any questions, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future.

    Verified purchase
    Customer ServicePriceMaintenanceStaff

    Reviewed Sept. 12, 2024

    I started with Closet World a long time ago, and they're terrible. I've done about 20 projects with them and it's like every time I do a project with them, there's a problem. Either they're not cleaning up behind themselves or there are scratches on the product and paint is chipping off my wall. Why do they keep telling me it's a manufacturer defect? They should check their product before they bring it to my house, then they won't have to keep coming back and forth. One time, they sent somebody in here who didn't speak any English at all.

    Customer service goes a long way, and it seems like their installer manager is not very understanding. In my opinion, he doesn't have a friendly voice. He doesn't know how to communicate. When I reach out to him, it's like he's very nasty or offensive about the complaint that I'm making. That's not professional. However, I keep going back because everybody always says how beautiful my house is. So, I don't want to hire another company and get different material. I stick with Closet World, but they're definitely overpriced. Right now, I still have about five more projects that I want them to come inside of my house to do, but I already know I'm gonna have to keep calling them back because of a problem.

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    Closet World
    Response from Closet World
    Hello Tamiko,
    Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you have encountered during your projects with Closet World. This is certainly not the standard of service we strive to provide. We understand the importance of attention to detail and effective communication, and we regret that your experience has not consistently reflected these values. Please note that your concerns are important to us, and we have informed management to ensure your concerns are addressed.

    We greatly appreciate your continued loyalty to Closet World and your trust in our products. Your feedback is invaluable, as it guides us in identifying areas for improvement and helps us better serve our valued clients. If you have any other details you would like to share, please contact us at clientissues@closetworld.com. Thank you for your patience and understanding.

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Sept. 12, 2024

    Closet World did the closet in the master bedroom. I have up and down hangers and a full length closet to hang. I've got drawers, shelving and an armoire done with doors on it. I've got 8 units put into my house and the quality is perfect. Closet World gave us a really good discount because the first designer who came was very unprofessional. He brought his kid with him and was an hour late. He wrote down things but never gave me a copy of the design. He also never followed up. He told me he was gonna get me a quote within a week but the quote never came in.

    A month had passed by then I called Closet World again, and Makenna was excellent. She came by right away. I signed the contract the same night that she came over and gave us the design and the pricing. That was how impressed we were with her. She's already been recommended and she's already gone to a couple of our friends already. I told her that I have two more closets I wanna look into, but not right away because I don't have the budget. The installers were good as well. They scheduled me within two weeks of me ordering and came in a day before my scheduled date. We even gave them a good tip because they did such a tremendous job in our house.

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    Closet World
    Response from Closet World
    Hello Jayashree,
    Thank you for sharing your experience with Closet World. We are delighted to hear that you are pleased with the quality and functionality of your master bedroom closet. It’s wonderful to know that the final product met your expectations perfectly.
    We regret that your initial experience with the first designer was not up to our standards, and we appreciate your patience during that time. We are grateful that you gave us the opportunity to make things right. We’re thrilled to hear that Makenna provided excellent service and impressed you with her professionalism and quick response. Your positive feedback and recommendations mean a lot to us, and we’re glad to hear you’re considering future projects.

    We’re also pleased that the installers did a fantastic job and were able to accommodate your schedule promptly. Thank you for choosing Closet World, and for your kind words and support. If you have any questions, please don’t hesitate to reach out. We look forward to working with you again.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Sept. 12, 2024

    The first meeting with the Closet World rep was great. He did not show up for the time that he was supposed to be there and it was very hard to work with them on that. It took them about two more weeks to finally get things scheduled. I hired them for my man cave closet and I am happy with the final product. But I don't think I'd work with Closet World again. I think I overpaid based on what I saw from some competitors. Also, I called a competitor to come in and the price that they quoted was $1,000 less than what Closet World quoted me. And Closet World said I was getting a 50% discount, plus the loyal customer discount. Had I known I'd be paying what Closet World charged me, I could have just gone to California Closets.

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    Closet World
    Response from Closet World
    Hello John,
    Thank you for sharing your feedback with us. We’re glad to hear that you are pleased with the final product of your closet. We apologize for the delay in scheduling and any inconvenience it may have caused during the process. This is certainly not the level of service we strive to provide. We appreciate your feedback and understand that pricing is an important factor. At Closet World, we are committed to providing high-quality, customized solutions that reflect the individual needs and preferences of our clients. Your feedback is valuable to us, and we strive to improve our services continuously.

    Thank you again for choosing Closet World, and we appreciate your input. If you have any questions, please don’t hesitate to reach out. We hope to have the opportunity to better meet your expectations in the future.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 12, 2024

    The sales guy that called was a good guy, but the product wasn't that much for the cost. It's expensive for what it is. Besides that, installer was good. He got the product in and got it done, and the quality is good.

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    Closet World
    Response from Closet World
    Hello Myles,
    Thank you for sharing your feedback with Closet World. We are glad to hear that you had a positive experience with both our sales representative and the installer. It’s great to know that the installation was completed efficiently and that you are satisfied with the quality of the product.
    We appreciate your comments regarding the cost, and we understand that value is an important aspect of your experience. Your feedback is important to us, and we will take it into consideration as we continue to strive for excellence in our products and services.

    Thank you again for choosing Closet World. If you have any questions, please feel free to reach out. We look forward to the opportunity to serve you again in the future.

    Verified purchase
    Staff

    Reviewed Sept. 11, 2024

    Their designs were good. The designers gave us good options. They were able to grab my idea. So, they were able to work around it. They were giving me good ideas as well. The closets were on the opposite directions. So, they were able to guide us. I'm enjoying the new closet.

    Thanks for your vote!
    Closet World
    Response from Closet World
    Hello Sindhu,
    Thank you for sharing your experience with Closet World. We are glad to hear that our team was able to guide you effectively with your design, especially given the unique layout of your closets. At Closet World, we value clear communication and collaboration, ensuring our clients feel confident and supported throughout the design process.

    It’s wonderful to know that we were able to assist you in creating a layout that works well for your space. If you have any questions or need assistance with future projects, please feel free to reach out. We appreciate your feedback and look forward to the opportunity to work with you again.

    Verified purchase
    Staff

    Reviewed Sept. 11, 2024

    The installers were very good and professional. I'm pleased with the quality of the closet. I used Closet World ‘cause they've been around longer than the other closet companies I saw.

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    Closet World
    Response from Closet World
    Hello Tanya,
    Thank you so much for your 5-star review! We are delighted to hear that you had a positive experience with Closet World and that our installers provided professional service. It’s wonderful to know that you are pleased with the quality of the work, as delivering exceptional craftsmanship is a key priority for us.

    Your kind words and satisfaction mean a great deal to us, and we appreciate your trust in choosing Closet World for your project. Should you have any questions, please do not hesitate to reach out. We are always here to assist and ensure your continued satisfaction. Thank you once again for your feedback, and we look forward to the opportunity to serve you again in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 11, 2024

    The designer was very nice. I didn't really have any input on the design because I'm hoping to sell this place. I'm not gonna tailor it for my needs because I wasn't gonna stay. But she was able to make a very nice plan that is very functional. My only complaint about her was that I had to repeatedly email her. I had two closets and a laundry room done. She initially sent me the sketch for the smaller closet with the pricing. But I had to keep reaching out to her to get the sketch for the master closet. She would send it to me. But I would ask about pricing and she would send me the same thing. So, it took several tries to get the sketch and the pricing for what she designed. But she did a really nice job as far as layout and places to put things.

    The installation only took a day. The installers did my master closet, a secondary bedroom closet. I have a laundry alcove and they put a cabinet in there for me. The closets look very nice. There are peel-off labels on each component and I wished they peeled them off because I'm recovering from a knee surgery and I'm not real ambulatory. I can't get up and down on steps too well. Otherwise, they did a great job. I recommended Closet World to my sister-in-law and I told them I was happy with the service and the product that I got.

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    Closet World
    Response from Closet World
    Hello Karyn,
    Thank you for sharing your experience with Closet World. We are pleased to hear that you found our designer to be pleasant and that she was able to create a functional and appealing design, especially as you prepare to sell your home. We appreciate your trust in allowing us to assist with your closets and laundry room.
    We apologize for the communication challenges you encountered in obtaining the sketches and pricing. We understand the importance of clear and timely communication, and we regret any frustration this may have caused. Your feedback is valuable to us, and we will use it to improve our processes and ensure a more seamless experience for our clients in the future.

    Thank you again for choosing Closet World. We are glad that we were able to deliver a design that you are satisfied with. If you have any questions , please feel free to reach out. We look forward to helping you with any future projects.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 11, 2024

    I tried to call Closet World's sales representative back many times after she got the sale with me with my closet and she said, "Call the department. They're gonna help you." She sent me that phone number. That was fine. I called her again after the installation, and I wanted to ask her about the glass doors for the closet for my daughter but she never answered and would not call me back. But the installers were good. I haven't tried some material of the closet. And I don't know what type of material the rep sold me. But I told her I wanted the good material. It didn't matter if it was a bit more expensive. But I don't like it much. It feels like it's like a plastic. It doesn't feel like it's real wood.

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    Closet World
    Response from Closet World
    Hello Gloria,
    Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you encountered. This is certainly not the level of service we strive to provide. We take your feedback seriously and have forwarded your concerns to the appropriate management team to address your concerns.

    We value your comments as they help us continually improve our service and offerings. If you have any questions, please do not hesitate to reach out to us at clientissues@closetworld.com. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 11, 2024

    We scheduled the appointment with Closet World and it was easy through online. Then their reps gave us a call and the cost was in our budget. They gave us a time and day, then they came and gave the drawings. We approved everything, then they gave a date for the installation. The installers came on time and did everything fine. Everything went well and we have no complaints. But for installation, there was only one person and it was so hectic for him. It would be good if they send two people together. Also, they told us that the installation should be under four hours. But since it was just one person, it took close to six hours.

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    Response from Closet World
    Hello Nyjin,
    Thank you for sharing your experience with Closet World. We’re glad to hear that scheduling your appointment online was easy and that our representatives were able to provide a cost that fit within your budget. It’s wonderful to know that the design and approval process went smoothly and that the installers arrived on time to complete the job.

    We also appreciate your feedback regarding the installation process. Please know that we will take your feedback into consideration as we strive to improve our services. Thanks again for your feedback and for choosing Closet World. If you have any questions, please don't hesitate to reach out.

    Verified purchase
    Customer ServiceStaffBillingResolution

    Reviewed Sept. 11, 2024

    I had a new unit installed. I had a great experience with the Closet World designer, but it went downhill from there with the installing situation. The designer was nice. She spent the whole day here. I had a bit of an issue with the installer who asked if I wanted him to haul my materials, and I told him no. Because I just moved into a brand-new home and I wanted to keep my shelving to reuse it in another part of the house. Unfortunately, he took it with him despite me telling him to leave my stuff here.

    I found it unusual that he would ask, "For an extra $50, do you want us to haul?" I said, "No. All my stuff is new. I wanna keep it." And he took it. When I called and complained, his manager was rude and said, "Would have been taken anyway. It's just particle board." I said, "But it's my stuff. I told him not to." And he said, "But that's standard procedure." I said, "But I said not to take it. You should have requested that." That was back and forth.

    He called me a couple times, made it right. But I still have yet to receive the credit of my account, which I was going to call today about. He said it should appear on the Wells Fargo credit card. I checked it yesterday but it has not been on there. I told the installation team, "Next time you have a 50% off, I wanna do my office. If you do a good job here, I definitely would be a repeat customer." But I don't know if I would do that now based on my experience.

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    Closet World
    Response from Closet World
    Hello Anita,
    Thank you for taking the time to share your feedback regarding your experience with Closet World. We are pleased to hear that you had a positive interaction with our designer and appreciated her dedication during the design process. However, we regret to learn about the issues you encountered during the installation.

    We sincerely apologize for any inconvenience this may have caused. Your concerns are important to us, and we have informed management to ensure your concerns are addressed. We appreciate your patience and understanding. If you have any questions, please feel free to contact us at clientissues@closetworld.com.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 11, 2024

    I used Closet World 37 years ago. My kids were little. I used them before with their closets. I happen to be online and was looking at some of the advertisement and they had a sale. So, I thought, "Okay. I've been wanting this little closet done." My designer was great. He listened to what my needs were and came up with some plans. He was very professional and respectful. He was realistic.

    I have an older home and a very small closet and I was cramming everything in there. What made me want to organize it was because I couldn't see my purses because I had them hidden way back there. It's an old closet. I don't have a lot to work with it but I figured, if I get it organized, at least, it allowed me to throw away some stuff and minimize some stuff. I just needed to be organized so that I could have some simplicity in my life, and some organization so that I can grab and go. Now, I can see everything. I can see my purses. I can see my shoes.

    I was a little disappointed because I didn't know that they were going to not patch my wall. Had I known that, I probably would have tried to do the demo myself and try to patch and paint a little bit. The quality, to me, I thought I could have had a little bit more. When you're putting up closets and things like that, sometimes it comes with the trim or that finished loo, and I didn't have that. It probably was extra if I did that. So, I was a little disappointed with that. It suits what I need for this older home that I have. Had I had a lot more space and all of that, I would have wanted a more polished look.

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    Closet World
    Response from Closet World
    Hello Karen,
    Thank you for sharing your experience with Closet World and for choosing us again after so many years. It’s wonderful to hear that you returned to us for your closet project and took advantage of our recent sale. We are pleased that your designer was attentive, professional, and able to create plans that addressed your specific needs.
    We understand the importance of having a well-organized space. It’s gratifying to know that our work has helped you create a more functional and simplified space where you can easily access your purses, shoes, and other belongings. Your desire for simplicity and organization resonates with us, and we’re delighted that you can now enjoy a closet that meets your needs.

    Thank you once again for choosing Closet World, and we’re thrilled to have been part of your journey to achieve a more organized and accessible space. If you have any questions, please do not hesitate to reach out. We look forward to assisting you with any future projects.

    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed Sept. 11, 2024

    My experience with Closet World was really good from start to finish. I have no complaints. We had a really pleasant experience with our designer, and the installers arrived on time. The whole experience was very smooth. They took measurements before the installation, and they confirmed it with me. They showed me the design, then they started their work and cleaned the closet after they finished. Everything was very clean and nice-looking. Everything was perfect.

    Initially, I got one estimate from another company before Closet World. The other company made me wait over a week for the estimate and the design, then installation, they said, would take three days and wouldn't happen until a month later. With Closet World, I got the estimate on the same day on my first appointment, and then installation happened in two weeks and it only took five hours.

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    Closet World
    Response from Closet World
    Hello Jeana,
    Thank you so much for your 5-star review! We are delighted to hear that your experience with Closet World was smooth and pleasant from start to finish. It's wonderful to know that our designer made the process enjoyable and that our installers arrived on time, took precise measurements, and confirmed everything with you before starting their work.
    We are pleased that the entire installation went smoothly, and that our team ensured your closet was clean and beautifully finished by the end of the project. Your satisfaction with the final product means a lot to us.

    Thank you for choosing Closet World, and we truly appreciate your kind words. If you have any questions, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future.

    Verified purchase
    TechPunctuality & SpeedStaffTimeliness

    Reviewed Sept. 11, 2024

    The first time, though Closet World attempted to come out, they were running late and I could not wait for them so I had to reschedule. The second time they came out, they were on time and it was great. The presentation was not pressuring. I was part of the design and they gave recommendations based upon my feedback. The installers were on time. They forgot a part, but they solved that problem the very next day.

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    Closet World
    Response from Closet World
    Hello Brenda,
    Thank you for sharing your feedback with us, and we apologize for the initial delay during your first appointment. We appreciate your understanding and are glad that the second visit went smoothly. It’s wonderful to hear that you felt involved in the design process and that our team provided recommendations based on your feedback without any pressure.

    Your satisfaction is important to us, and we are committed to making every effort to ensure a positive experience. If you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World - Las Vegas, and we look forward to assisting you again in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 11, 2024

    Closet World came to my house and the person that I met with seemed very informative, talked about different options and worked out something that worked. It was straightforward. Closet World is a good company and I would definitely recommend them. They're, for the most part, reliable. We were waiting on some other things, but they were checking and responding very quickly.

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    Closet World
    Response from Closet World
    Hello Kathy,
    Thank you for sharing your experience with Closet World. We are pleased to hear that our representative was informative and took the time to discuss various options to find the best solution for your needs. It’s wonderful to know that the process was straightforward and that you were happy with the service provided.

    We appreciate your feedback and are glad that our team was able to keep you updated and assist promptly. Your recommendation means a great deal to us, and we are grateful for your trust in Closet World. If you have any questions, please don’t hesitate to reach out.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 11, 2024

    The designer did a wonderful job about picking the color I needed for my closet. He picked out white wood and my house is Spanish style so he nailed it. He told me he's only been doing it for six months, but I thought they've been trained. I didn't know what I wanted and even told him I did not clean my closet, that I needed him to help me design what needed to be done. When he pulled up a piece of paper to design what needed to be done and not on a computer, my husband who used to be a drafter got turned off.

    The installation people were on time. They did everything perfectly by the book. But when they showed me the layout, it was not the same layout that I saw. I'm not a big clothes person, but I have 15 inches worth of long dresses. The designer measured for it. But when they came and installed, they did not account for that so right now, I have my long dresses on a rack that only one-third of it is being used. Where I put my leggings or pants is great but I wasn't told where I could order more if I need them. I gotta get rid of clothes in order to put clothes. The designer told me I needed a hamper. Now, I've got a hamper, which I thought was bigger. But it's just a wood piece so I got to have a plastic hamper to move my clothes in so I could take it to a laundry room. My husband said, “Shouldn’t have there been something you could pull out and take to the laundry room?” However, they didn't tell us that.

    Thank God the cabinets adjust and my husband knows how to move them up and down. But nothing was said to us. I didn't know that there was somewhere I could put my baseball hats. I did not know where to put my jewelry. I didn't know I could have put glass in my cabinet. With dark wood, you need glass so you could protect your purses. But I have no glass at all. I didn't know we could put lights. I also didn't know how much I would be spending on the closet until after they ordered everything, and I almost paid seven something thousand. The material is excellent but the closets are extremely small. I still had to buy baskets to put other stuff. I've been going to Amazon to buy other accessories to hang hats and mirrors. We have done a lot to make it look so much better. My husband had to do a lot of work after the fact. My brother paid about 5,000, and his was almost a whole bedroom-size closet with glass.

    After the designer did the measurements, he was in a horrible motorcycle accident. I never saw him ever after. I would have figured that the designer would have been here on the day of installation. We could have made more modifications but there was no time to make modifications ‘cause he was ill and there was no backup person. A manager should have stepped up and got someone else to help us and answer questions we had before they did the work. But I've yet to get a call to see how did everything go. The designer also asked me if I could put a review about his service because that's how he gets paid and gasoline is very expensive driving from LA to San Diego. I did not know that Closet World's showroom and where they come from is LA. I thought they were based in San Diego. They didn't tell us that as well. I would not recommend Closet World.

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    Closet World
    Response from Closet World

    Hello Pat,

    Thank you for taking the time to provide your detailed feedback about your experience with Closet World. We are pleased to hear that the designer was able to help you select the right color for your closet and that the installation team arrived on time. However, we sincerely apologize for the challenges you encountered during your project. Your insights are important to us, and we deeply regret that your experience did not meet your expectations. Your feedback is valuable as we aim to provide high-quality designs and exceptional service. This is certainly not the level of service we strive to provide and we will be addressing your concerns with our team to ensure that such issues do not occur in the future. We have also forwarded your concerns to the appropriate management department. If you have any additional feedback or questions feel free to reach out to clientissues@closetworld.com for further assistance. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

    Verified purchase
    TechPriceStaff

    Reviewed Sept. 11, 2024

    I used Closet World when they had a 50% off deal going, and it was a good experience from the start to finish. A lady came out, helped my wife design the closet, and gave us advice on what we shouldn't order and what we can order to keep the cost. The installer did a good job as well. The closet is not the fanciest thing I've ever seen, but it's good.

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    Closet World
    Response from Closet World
    Hello Dann,
    Thank you for sharing your experience with Closet World. We’re glad to hear that you took advantage of our 50% off deal and that your experience from start to finish was a positive one. It’s great to know that our designer provided helpful guidance to ensure your closet met your needs while keeping costs manageable.
    We are pleased that the installation went smoothly and that you are satisfied with the results. Providing quality service and ensuring that every detail is handled with care is important to us at Closet World.

    Thank you for choosing Closet World, and if you have any questions, please don’t hesitate to reach out. We look forward to assisting you again in the future.

    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed Sept. 11, 2024

    The Closet World sales representative that worked with me was very accommodating and answered my questions. When I sent her emails, she got back to me right away. She came out at least three times. The installers were here for two days, did a good job and cleaned up after themselves. Everything turned out very well. It was what I wanted. What it was before was a disaster, and what it is now is organized and presentable. If someone were to come into my closet, I wouldn't be embarrassed, which I was before. I would highly recommend Closet World and I'm thankful that I went with them.

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    Closet World
    Response from Closet World
    Hello Edward,
    Thank you for sharing your wonderful experience with Closet World. We are delighted to hear that our sales representative was accommodating and responsive, addressing your questions promptly and providing excellent service throughout the process.
    It’s also great to know that our installers did a thorough job, working efficiently over the two days and making sure to clean up after themselves. We’re thrilled that the final result was exactly as you hoped.

    Your kind words and recommendation mean a lot to us, and we’re grateful that you chose Closet World for your project. If you have any questions, please feel free to reach out. We are always here to assist and support you with any future home organization projects.

    Verified purchase
    Staff

    Reviewed Sept. 11, 2024

    I got a closet for my closet, and the installers were wonderful. I like the closet too. They're very nice, and I'm happy.

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    Closet World
    Response from Closet World
    Hello Maria,
    Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with Closet World and that you are happy with your new closet. It’s wonderful to know that our installers provided excellent service and made the process smooth and enjoyable for you.
    Your satisfaction is our top priority, and we’re delighted that you love your new closet. Your kind words mean a lot to us, and we truly appreciate your feedback.

    Thank you once again for choosing Closet World. If you have any questions, please feel free to reach out. We look forward to the opportunity to serve you again in the future.

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    Closet World Company Information

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    Closet World
    State/Province:
    CA
    Country:
    United States
    Website:
    www.closetworld.com

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