Cinch Home Services Reviews

I used to have American Home Shield and wasn't satisfied with them and my brother told me that he had gotten Cross Country, which changed to TotalProtect. I selected the service provider because I had used them for air conditioning before. So I asked could that service provider come out because it’s his business so I trust him that he’s going to do a good job. He had employees when they installed it but he came out himself. I appreciate TotalProtect for letting me select when it involves heating or air because I know this company that’s part of the network.

I have a big home and I know that things break down from time to time, so I wanted to take advantage of TotalProtect to be able to save me money on repairs. Submitting a claim has been pretty good. There was a little mix-up one time, but I've used my warranty quite a bit, so overall I'm pretty happy. The claims rep was friendly and knowledgeable. The tech that came to service my appliances has always been pretty good, and they've always been able to take care of everything that I needed fixed.

The claims process with HMS Home Warranty was difficult because I called to get my air conditioner fixed, they sent someone out, the air conditioner worked for a month or so after they fixed it, and then it broke again. Then they called, but at that point they had nobody to send out, so I had to call my own person. But the person that I was going to call had to accept third-party billing but nobody else around here accepts third-party billing.

I went with TotalProtect since things can go wrong in a house and right after I can come up with lots of money, I’ve got one thing that I pay. It was also recommended through Bank of America at the time when I had mortgage with them. I never had a problem submitting a claim with them since it’s simple. I call them, tell what the problem is, they give me a claim number and service person to call, and I’ve always got as long as one day’s wait. They come, do the job, I give them the base fee, and that’s it. Everything’s good with the claims rep too, and I’ve got no complaints.

I had never used a home warranty before and was pleasantly surprised with HMS Home Warranty. I thought it was going to be more of a hassle but my experience with them was really good. I had two claims and had everything taken care of. One claim was for my ice maker. They were very efficient and called me back right away. The other claim was for my water heater. I was shocked that it took two weeks to get a call back but glad it wasn't an emergency. When the guy came out, he was good and very efficient.

Opened claim Nov.3rd, the pilot light was out on the water heater. Had the same technican out 3 times before changing to a new provider who came on NoV 20, found a leak in the tank and said the water needed to be replaced. TotalProtect is not authorizing this work. We are an elderly couple; my husband has had a stroke. We have been without hot water for most of November and this Thursday isThanksgiving.

My brother had been interested in acquiring a home warranty as he didn't have any kind of protection and wanted to have something in place. When he submitted a claim, the young man who came out and did the service was excellent. He was prompt and he gave us a call to tell us he would be on the way. He was very cordial, polite, courteous, and top notch. It was an all-around great call and a good experience with TotalProtect Home Warranty.

It's been awesome submitting a claim to TotalProtect. The claims representatives have always been professional and helpful. The last time the technician came, I had my mom come over and the technician was professional. She didn't have any problem with him. In the last case, the part was expensive so they were going to replace the washer and it was done with no hassle. They called me right away and told me what they were going to replace it with and gave me the information to look on the website to see if I was okay. It was very well handled and they were very efficient.

We've had the warranty with TotalProtect since we bought the house. Submitting a claim and talking to their guys has been very positive. They've been very helpful and quick to get the ball moving. The first two times, there were no problems or issues. This last time, it wasn't the best experience because the contractors didn't clean up after themselves and left a big mess. But my problem got fixed so ultimately, that's what mattered. I've recommended them to several friends because they make everything easy.

I moved into my house nine years ago and it had Old Republic. They sent me a letter in the mail and told me what the rates were and I was shocked. I went to my mortgage company and asked them if they have anybody that they'd recommend, and they recommended TotalProtect. With TotalProtect I can submit a claim either online or on the phone, so it's really easy and quick. Everybody I've talked to had been respectable and professional. Sears came out one time to fix my washer and the guy was very nice. He went out of his way to go get a part that was 30 minutes away from here to really make sure my washer was fixed for me and he cleaned up after himself and made sure everything was packed up. He talked me through the whole process of what he did.

I have heard of TotalProtect from one of my co-workers. Since it's the only one I knew, I chose it. Submitting a claim to them has been very easy, seamless, and no real issues. There have been a slight misunderstanding on what is covered but it all worked out just fine. The technicians are very kind folks. My wife worked with the first one and I did on the second one. He was absolutely top-notch. The work was done well and I have great peace of mind. It was a good experience and I'm very pleased with what I've received so far.

Up until recently TotalProtect was okay. However recently it's been terrible. We're actually experiencing a claim right now, and I'm very unsatisfied with the service. Two weeks ago on a Monday, we discovered that our washing machine was malfunctioning. We were getting a code on it on a Monday evening. I did look it up and found out what the code was. They told me it was a bad sensor. We called TotalProtect on a Tuesday morning. We got a name and a number of a local appliance place. We called and left a message with this place two or three times. We got no response. Wednesday morning, I called again to the appliance place and finally got somebody. They said, "we'll be out there about 11 o'clock."

I've had good experience with TotalProtect with their quick response. Highly recommend!

We bought a house last July and as part of the sale requested the seller to give us a 1 year warranty on the appliances/AC/heater etc. In the first year, we had one issue with our AC and the service we got was horrible (not from HMS, but from the company they contracted to do our work). When renewal time came around, since we had an issue with our AC we decided to renew for one more year at a cost of over $600. Worst decision ever!

I purchased a home on May 15th 2015. Within the first week of my move in, my water heater went out. I contacted HMS trying to get assigned a claim and an in-network contractor. After almost 3 weeks I still was not assigned a contractor to complete the replacement of the water heater. After 3 weeks of cold showers, I finally hired someone myself with the belief that MAYBE I'd be reimbursed for at least a portion of the $1500 I paid for a water heater and the installation. (I chose a contractor listed on Angie's List, if this matters at all).

Submitting a claim was very fast and prompt, and I was very pleased. The claims rep was also pleasant. I had called about my oven and the light. It's going on and off in the inside but it's something that the warranty possibly didn't cover and I just wouldn't understand that. With my washing machine, the technician who came out to fix it was always very friendly and courteous.

My realtor told me about HMS when I bought the house. I submitted a claim to them online and it was very easy to do. The technician was very competent and did the job in one trip. It all went well.

I'm thankful that our lender suggested TotalProtect. There's a lot of things at our home that I wish were covered by the TotalProtect warranty. I've been very happy with how easy it is to submit a claim to the things that are covered. The most recent claim we had, the tech person came out and did the repair. It took him a couple of trips because they had to order a part. But when it was all said and done, they never actually gave us a statement for their work which was weird. But other than that, they've always been courteous, responsible and the work is done very well. Also, the claims reps are always very helpful and knowledgeable. Overall, I'm pleased and I would definitely recommend them.

The lady claimed that TotalProtect would cover all items that they covered whether they had maintenance or did not have maintenance and I found that out to be a lie. When the AC guy who maintained everything was here, he was telling me that what I originally thought may be my evaporator might have been clogged up was an expansion valve and he said he didn't cover that. And I thought, "Well wait a minute, the lady told me that they would cover this had that been true." That wasn't what it was but it's still a red flag because apparently, I was blatantly lied to. The folks that take the contract orders are liars and they misrepresented the company.

My wife picked TotalProtect as our home warranty provider for their cost and effectiveness. So far, everything has been good and easy when submitting a claim with them. Whenever we have a problem, we call them and they get us in touch with whoever is necessary. From that point on, everything is a dream -- nice and smooth. The tech who came to service our appliance knew exactly what he had to do, and took care of it. He found the problem, sorted it out, decided what he had to do, and did it. The appliance is still working now.

My initial claim number is **, given to me in July, then I was given a second claim number **, when a different vendor came. I have a refrigerator that freezes (in the area where the fan is) and as it freezes the temperature rises. A technician has seen the problem three times yet I have been requested to yet again let the unit freeze over. I realized that when the drawers are out the temperature stays steady. (I saw this when a tech came, took the unit apart and NEVER RETURNED.) Why must I keep showing the problem? A technician has been to my home SEVEN times for my refrigerator problem.

When I first had this warranty it says, "Everything treated within the four walls. It didn't matter the age of the product, it would be covered." I've had issues with several appliances including our microwave, refrigerator, and stand-up freezer that TotalProtect doesn't cover. Our bath plumbing and toilet are also within these four walls, so they should be covered as well.

I've used HMS Home Warranty for two years. The first year was because service was free - it came with my newly purchased house. The second year was because I didn't know any better. I've filed multiple claims with them over the years related to the plumbing, the AC, etc. And each time is a real hassle. Their online claims system routinely mistakens me for someone else with the same last name. They generally don't use good contractors - the ones who serviced my AC compressor didn't even speak English well! They will nickel and dime you at every opportunity. Their coverage is limited too. Not worth the hassle! Do some research and see what companies are highly rated in your area.

I've had a home warranty with TotalProtect for several years and I had a couple of satisfactory experiences but mostly bad and after my recent experience, I felt the need to write a review. 1) Problems with service providers on nearly every claim. Some wouldn't return calls and the last one didn't show up twice as scheduled. For this claim, the provider showed up after failing to show twice and the problem wasn't fixed so scheduled him to return and he canceled at the last minute. It still isn't fixed. 2) For nearly five years my service call fee was $65-$75 but my recent service call fee was $120 because they changed my plan without telling me.

We've had TotalProtect for five years now and have had nothing but good experience. Their reps are always courteous and call to see if everything is okay. The last technician we had for our hot water heater was outstanding, very knowledgeable and good. We had been out of hot water for four days and since the heater was still under warranty to get the part replaced, the company wanted to wait another three days but the technician said, "No, these people had been out of hot water too long. You need to let me go to a local vendor that sells your hot water heater to get the part." They approved it and he had us back online that same day. I've recommended three other people to TotalProtect. They are outstanding, a great company to work with, and have as backup in case something happens to our home.

Making a claim was quite simple. I called and they set everything up. The claims representatives were courteous and were able to answer my questions. I did have a little disagreement about the price but it still came out a lot better than if I did not have TotalProtect. I needed a new hot water tank and the technician came out and assessed it. They did an adequately good job and in a timely manner. I never had any problems. The guys were totally polite and courteous. The only thing is that the company did not have their own licensing. I was asked to pay for a license fee and I still to this day don't understand that part of it. I had to give additional for some kind of line for them to put the water heater in. I ended up paying $285 when I thought it was going to be 185. I didn't like that. I spoke with TotalProtect and they said it was normal. But I would recommend them. The quality of their work was second to none.

When I bought my condo, it had HMS Home Warranty already. It was very easy to submit a claim. The technician who came was very thorough. I showed him where my dryer was and he explained to me exactly what was wrong with it.

Total Protect take care of business. I've had them for some time now. I just call in my claim and explain what's going on. If it's on my home warranty, they take it from there. I take the confirmation number down and then hear from whoever's coming. If they can't come, Total Protect calls me back and say that we have to go somewhere else. I wish it would work within an hour's time which is not real life but they get right to it. I've had great techs. When we lived in Washington, NC, we had a heater down. James from Albemarle Heating and Cooling was unbelievable. I like the way he worked and got the business done. Then last month, something went wrong with our garage door and the guy just did his business. I've had good experience. It's marvelous. Total Protect is efficient and professional.

HMS Home Warranty was purchased for me by my real estate broker. Technician that came when I submitted a claim was very respectful and knowledgeable.

My neighbor recommended TotalProtect and I have it for many years. I've had good and bad experience with them. It depends on who the vendor is. One time we had a heating and air problem, the guy was impolite and had somebody with him who's just writing stuff down (better he hadn't been here). Submitting a claim has been good though. Their representatives were absolutely courteous and the last technician they sent was very good.

I've heard about TotalProtect from Bank of America but when I called the representative she said that I do not have to go through Bank of America. She helped me talk directly to TotalProtect and promised that there'll be $25 gift card, but that never ever came.

HMS has been very good. I had some sort of negative experiences with the folks that came, but HMS is all right.

My experience when submitting a claim to TotalProtect was excellent and the process was very easy. The claims representative was always courteous. Also, the technician was professional and he was all business. The quality of the work that was performed was excellent as well. I wouldn't live without TotalProtect Home Warranty.

For the price I pay to HMS for home warranty, I get extraordinary peace of mind value. I've had two claims with them and submitting them was speedy and easy. In my first claim, the technician who came to service my appliance was excellent and wonderful. In my second claim, I had a little problem with the technician, but he did the best he could.

The most recent claim we had done with TotalProtect was the garage doors but they covered only one. I was disappointed about that but mostly, I've been happy with everything.

Submitting a claim was very easy. I call in, they give me a claim number and then sometimes they give me the company to call myself to make arrangements for them to come out and service me. Sometimes they call ahead and have the service man call me. TotalProtect is fine, but the people they're sending are horrible. This last time was a total disaster. They sent out a plumber, supposedly to fix the leak under the sink. Two days later, it's leaking again, so I was told by TotalProtect to call the plumber back out again. I called the plumber back and he looked at me and says, "Well, it's leaking from another place, so you have to call TotalProtect," hoping to get another estimate from somebody else.

HMS Home Warranty came with our house. It was easy submitting a claim online. We had two different technicians and they were both knowledgeable and friendly. What I didn't like about the second service person is that he couldn't give me a time ahead until the morning. The first one didn't do it that way and I was a week out waiting and the second still couldn’t give me a time until that morning. I was distraught that they would schedule that way but I'd recommend HMS.

All the appliances I had eventually wear out or get a problem and it's so expensive to call a man in to fix it. A lot of times, they can't fix it. They will say, "Well, you need one, sir. We can sell you one." And then I got to go through a million-dollar harassment thing with them. I found TotalProtect and listed everything that would cover my house. There was no problem in submitting a claim. I call up, get a claim representative and they take care of me real fast. They ask me what the problem is and then they come back and say, "Well, we're going to send these people out. This is their number and they'll call you." The next thing I know, I get a call from the people saying 60 bucks and they'll fix it.

I've been a TotalProtect customer for more than two years now and I'm very pleased with submitting a claim with them. It's easy and pretty quick to do. And, their claims representatives were always courteous and know exactly what kind of repair I need. And the technician they sent for my recent claim was very good. He came in, diagnosed the problem, replaced the part and tested it. I was very happy that he got my oven back in working condition. The warranty from TotalProtect is a good value and the repair was quick and efficient. And, I have recommended them.

When I submitted a claim with HMS, it was fast and easy. Somebody called me back in a short amount of time with an appointment. The technician who was sent to service my appliance was fantastic, knowledgeable, and quite good. He told me some great hints to look out for with my equipment to avoid needing anybody to come out in the future for other issues. For instance, it was my dryer that got fixed and he told me, since I bought the house and I don't know its history, to make sure I get my dust inspected in case it's backed up with dryer lint.

I had a different home warranty provider before and I didn't like the way they operate, the excuses they always came up with when it came to paying. Then, I looked into TotalProtect's website. The technician they sent was pleasant and did his job. My appliance is working but the motor they ordered did not have a switch that the old motor had. Maybe due to technology, they improved it, and the replacement unit did not come with one because it didn't need it but I was not informed and had to call and ask. He should have told me what he did, step by step, since he took it to do the repair. Other than that, I didn't have problems with TotalProtect.

Appliances break and one doesn’t have the money to repair. My husband and I took his friend's word that TotalProtect is very good and so we went along with them. With this, we just pay a fee and then they can come out and see what’s wrong and if it’s fixable, they will. If not, they’d give a check of how much it’s going to worth. If I want some more than that job, they’d pay more for it.

The home that I have is older and I wanted to have a home warranty because I thought it'd be a good idea to take care of the problems that come up - some of the things in the house are expensive to replace. We learned about TotalProtect from my mortgage company at the time and got them to be our warranty provider. I had a previous provider when I first moved into this home but I was very upset with them. They didn't honor a couple of claims we had like the ice maker of our refrigerator; hence I didn't renew with them afterwards.

Submitting a claim with HMS Home Warranty was easy. It’s nice that it's all online. I was able to contact the repair service and they were able to come out pretty soon.

It was Wells Fargo that got me started with TotalProtect and it was the only home warranty I ever knew about. I can't usually find somebody to get into what I wanted done and as far as having somebody come out, it would be best and some of my products are old. One time, there was water on the bottom of the dishwasher, and it couldn't drain out all the way. I had to have five different people. The first time, he came out and then another one went three times and then the third or fourth person they sent out had finally got it working. They were very kind, nice and came out reasonably quick which was always a plus. Everything is still working so the quality of their work's good. They're great and I like them. I also got my children into it.

When we were buying our house, the seller chose HMS when we asked for a home warranty. When we submitted a claim to them, it was good. We did it online and they told us who to call. We called, and a guy set up an appointment the next day. He came out and did the repair. It went smoothly and was very nice. HMS is fantastic. We're happy and impressed. In fact, we might continue it after the year's up.

My experience in submitting claims to HMS has been great. I had a good interaction with the technician who came to service my appliance and I'd definitely recommend them to anybody.

My last mortgage company recommended TotalProtect, and I've had them for a long time now. They all have the best things out there for what I feel like I needed. If something was wrong then I would pay a certain amount to get it replaced. Or if it just needed to be fixed, they would replace it for a certain amount and I like those amounts. I've only used it 2 or 3 times but they were very good experiences. The plumbers were outstanding. They took care of my problem and fixed it. The claims representatives were also outstanding. They guided me through the process and it's been nothing but good. They would even go one step more to make sure it was better than I expected it to be. I'm very satisfied, and the last two or three weeks, I recommended TotalProtect to 4 people. The whole experience with them was very enjoyable.

TotalProtect came in the mailer with my mortgage. I used to have another one but it was more expensive than TotalProtect. It has been really good with Total Protect - submitting the claim, claims representative and quality of work. I didn't have any trouble submitting a claim. They take care of everything. My wife was home when he technician came for the servicing and I know everything went well. They do what they say. They come when they say they will and they fix it and make it right and working again. I am not having any qualms at all.

I bought a home in Virginia Beach about 10 years ago and part of the deal was a home warranty. That was my first experience with HMS Home Warranty, and I've had a couple of other homes since then and I've used them. I absolutely have no complaints with HMS. I have only had one problem with a technician where I could not get him to answer the phone. Finally after the second day, I called HMS back and asked if we can get a different company because the guy is non-responsive. They tried calling the guy, but there was no connection there. They said I've had enough issues and let me go with another company. I called the other company and that afternoon, they were out. I've referred HMS to several of my friends who recently bought homes.

TotalProtect Home Warranty came in an informative newsletter from my mortgage company, Nationstar Mortgage. The property that it was on is a rental property and I bought it as a new home, but things age, and I didn't want to find myself being hit with a whole bunch of replacement items. Everything was working fine, but I figured now is the time to take a warranty on it and if the mortgage company was recommending them, they must be a reliable organization.

The house we bought already had HMS Home Warranty and their technicians are always polite and trustworthy. If they had to go get something, they went and got it and we had to wait on the part, but it didn't take very long. Overall, everything is fine.

In the four times that we submitted a claim with TotalProtect, it turned out good for the exception of one. We had a problem with our washing machine, and the guy came out to fix it, so we paid the fee of $75 that we had to on a visit because of the warranty. The guy mentioned to us if we could give him the gas money for his trip. We paid the money for the warranty to cover our claim, and we didn’t expect that one time that somebody would ask us money for gas. We should’ve told him to get the fee, go out, and report it but we gave him a couple of bucks anyway so he seemed satisfied. Other than that, we had no problem with all the other people that came out to work for us. The quality of work was on time and to the point, and the company answers all your questions, gives me any information I ask them, and are not reluctant to tell you anything. I’d recommend them to everyone else.

I got HMS Home Warranty when we listed our house for sale about a year and a half or two years ago. I've had two really good claims and one that was terrible over several years. When we first listed the house, we've hired HMS Home Warranty and they did an all-house inspection. They found a hole in the heat exchanger. It was the middle of winter. It took them 30 days to get heat in our house. That was terrible. Eventually, when push came to shove, the warranty saved us a lot of money and it was great. But it was a nightmare to get through.

I had no problems with TotalProtect Home Warranty. The technician and the claims representative were great. I'm going to renew it too when the time comes.

It went well with the claim we recently submitted with HMS Home Warranty, which was recommended by my realtor as the best home warranty company. The technician who came to our home was from Sears and he arrived on time. Then it only took him a few minutes to assess the problem. My crib is old enough that it must have been a part that was causing the problem. The tech talked to the HMS people and got things resolved quickly.

Submitting a claim with Total Protect was really easy. Claims representative was courteous and able to answer questions.The technician was also good and he did a great quality of work.

HMS was given to us when we purchased the house originally for two years, and then we have continued on ever since then. And then our son had a different, well, I have a rental that our son lives in. So he got a warranty service for one year with a different company and I switched his over to the same company so we're both under the same warranty program.

When I bought my house the realtor had made the seller put on a year warranty of TotalProtect on it and then I kept it up. It was an older home, the realtor recommended TotalProtect and I thought it was great so I went along with it. Submitting a claim hasn't been difficult, it's just difficult sometimes here in Casper to get somebody to work with TotalProtect, maybe because of the extra paperwork. But it's fine once they get somebody that would come. I'm an older woman alone and the TotalProtect policy has been great for me. I'm gonna keep it up as long as I can afford it.

A friend of mine told me about HMS and I've used them only twice and they've been great. I have a rental place and my tenants have been very happy with them. They've been wonderful and I'd recommend them to a friend.

I submitted a claim on 8/10/15. as of today my dryer is not working. After 4 appointments with sears repair service, one of which they ordered the wrong parts and another they canceled the appointment and marked as complete. I had to call to reschedule and on that appt. the tech called at 6:30 for appt between 3-6 to tell me he was 45min away. he then showed up at my house at 7:30 pm to get model part to place order. still no dryer. I call the warranty company to complain they place me on hold 3 times in excess of 20 min and finally a customer service rep puts in a call back that I did not receive until the next day. As of 12:57pm 11/4/2015 . I still do not have a dryer and have not heard back about the status of my claim. This is the worst service I have ever received and paid for contrary to your promise of hassle free and being in good hands.

I had a good experience with TotalProtect Home Warranty. The folks are nice. I've had TotalProtect for a couple of years now. I called because I questioned them on the fact "if I had a hot water heater that was up in the attic, how much does TotalProtect pay on that right there." I paid around $54 a month. They give you so much allowance in case they have to take things out and it's more complicated than it seems.

We had a few technicians sent by HMS Home Warranty, and they were all very knowledgeable and respectful. They were on time and they explained everything. It was just nice to see that somebody actually took pride in their work.

I decided to look into acquiring a home warranty because my friend had one and he was giving me favorable comments about TotalProtect, so I was happy about it. Claims process was not very difficult. But I was not satisfied because I did not think that I would have to pay as much as I had to pay. I thought I only had to pay my monthly services.

I first heard about HMS through a friend that used the same realtor that I used when we bought the house. It turned out that the company is what Tucker Realty uses. So it was through our mutual friend, who was our realtor, that insisted. It was part of the closing that the sellers would make sure that there was a home warranty and it was this service. I've never had an issue when submitting a claim. The technicians were very knowledgeable and courteous. It's a wonderful service. I've recommended them. I think they are wonderful and we intend on keeping our home warranty.

They cancelled my policy when I tried to get my ceiling fans fixed on a claim that was open over a year. They kept my $100 deductible and thousands in premiums and offered me $45 for last month. *****BAD FAITH***** This COMPANY will close your claim WITHOUT FOLLOWING UP TO MAKE SURE IT IS RESOLVED. My claim to fix broken ceiling fans has been open for almost a year. I posted on here weeks ago because the claim I filed before Christmas of 2014 has never been resolved.

TotalProtect was recommended to me by my mortgage company and I've been happy with it. I'm into law enforcement and it helped me up twice or once. TotalProtect has a first class service including their customer service, and excellent technician and process of submitting a claim. I submitted a claim on a Saturday and the person was helpful. She said they'll contact me and indeed they did, considering it was a Saturday. They told me they will come on Monday morning and sure enough, they were here on Monday at 7 o'clock. And the technician that came was very knowledgeable and informative. He even told me to stand near him so I could watch what he's doing.

My husband passed away and once he was gone, I knew I wouldn’t have any help. He was always the handyman. I figured that being by myself, I would need some assistance. I’ve looked into different home warranty companies and I thought TotalProtect fits me better. I recently submitted a claim for my refrigerator, and it has been easy to do. I call and tell them what my problem is and they get someone out to fix it. It takes pressure off of me. The only complaint I had was during a microwave oven claim where I had to pay to have it taken off the property. Everything else other than that went fine. The technicians were very professional and courteous. They picked up on exactly what it was in about an hour and they were on their way. I recommended TotalProtect to my son and his wife in Texas and they also got it. Great experience.

The price is great and they do what they say they'll do. Submitting a claim has been easy and fast. Technicians have all been great. They did an excellent work and completed it properly.

We sometimes have an issue with the contractor that TotalProtect hires on how quick they can fix the problem. We had a problem with the washing machine and they hired Sears who replaced almost everything. It required 3 long visits and they were not diagnosing the problem right. It took over 3 weeks before it got resolved and also our water heater was replaced, but both turned out okay. Other than that, I’ve had a fair experience with the company.

first the person contacted to do work was very unprofessional the day scheduled he didn't't show up came next day look at ceiling fan tired to strike up side deal to replace stating the problem was not covered then it was called in and the claim was denied stated I had to wait until fan dies first of all its over my bed when it's one it shakes for fast tis scary it shakes so bad I think it will come down so with that said the fan will never die because I will never turn it on. So that mean I left with an unusable fan paid co pay for nothing. Feel like this WARRANTY IS A WASTE OF MONEY I WANT TO CANCEL

We had HMS Home Warranty when we bought the house and continued with them for about 15 years. Their claims process was pretty cut-and-dried so I don't have any complaints about it. Technicians were all professional and decent. I'm very satisfied with HMS and I recommended them to my friends as well.

Everybody at TotalProtect have been very good, helpful, and not too difficult to deal with. I'd recommend them.

I sell real estate so I know about HMS Home Warranty and know the benefits of having it. HMS respond a whole lot quicker than some of the other home warranties that we've actually recommended in the past and we've got feedback from our clients, and HMS came out on top. I had two claims with them that were positive. The contractors they sent showed up at the house within just a matter of days and fixed the problem. They were very friendly and courteous. Overall, we've had great success with HMS with the exception of this week. I did contact HMS on Tuesday or Monday of this week and I was given a contractor. I called the contractor and he said he doesn't longer do refrigerators. So I called HMS back and they gave me another contractor. It is now Thursday and I've yet to hear from that person.

Last month, I submitted a claim to TotalProtect because my heater went up over the weekend. The technician came out and he troubleshooted the issue. Unfortunately, he wasn't able to fix it on the same day because he had to get parts and the stores were closed. But the next working day, which was a Monday, the technician came, serviced my heater, and did the job. I haven't had issues since the repairs. Even though it was only that one experience that I used TotalProtect, it was a good one despite having to wait over the weekend. It was a reasonable situation because I understand the part was not available. I am thankful for the service. TotalProtect is a good company, and I would like to continue my stay with them. Their service has met my expectations, so I'm satisfied. I've even recommended them to a co-worker of mine.

I first heard about HMS through a service provided through the purchase of our house. My interaction with the claims representative when I submitted a claim was great, quick and efficient. The technician was great. He came out and was there on time. I would recommend them.

My dryer hasn't been fixed yet since the TotalProtect contractor had to order some parts but then didn't get back to me after that. I finally got a hold of him today and he told me that they were having trouble ordering the parts, and he was having the people at TotalProtect trying to find the parts. The technicians were nice and did real good but I'm just a little inconvenienced that I don't have a dryer for over a week now, but I'd still recommend TotalProtect. They're quick and easy and I never had any problems with the claim submission or my interaction with their representatives.

When we purchased the house, they had HMS Home Warranty. Submitting a claim has been very easy. The claims representatives were courteous. They walk me through it and make sure that it’s done. The technicians were fine. The quality of work was very good and I am satisfied with my experience with them.

My friend was satisfied with TotalProtect so when I bought new appliances where I wanted to put some home warranty on, I acquired it from them. Submitting a claim was very easy. They got right on it, and tried to find the air-conditioning company that would come out right away. Their claims rep was very courteous and the tech who came was very nice. Overall, it was a very good experience.

I've only had one claim with HMS and it was answered efficiently and promptly. So far HMS has been good. I recommend it to others.

I have been a customer for over 1 year. Initially service was great. The customer service was responsive form my AC claim. The repair vendor fixed the issue with no problem. My second claim has to deal with my range. It kept cutting off. I filed a claim, a service guy was sent, spent 5 minutes, said I needed a new sensor. He ordered the part but that did not fix the problem. They sent a different repair vendor that said I needed a new range. I have all Whirlpool appliances but they wanted to replace it with a Hotpoint, even though they offer a discount on Whirlpoool appliances. I ended paying extra to get Whirlpool range, purchased and installed by Sears. They offered to provide a credit of $493. My stove was purchased on 8/5/15 and I emailed all supporting documents to them after the stove was installed on 8/17/15. I received a reply email immediately that indicated it would take 4-6 weeks to process a refund. I am now on week 10. I am still waiting on the refund check. I have spoken with countless customer service people who tell me it is a back log in Support Services. I can't speak with Support Services because I was told they do not have phones. I finally spoke with a supervisor , Mike at ext **. He told me the check would be mailed on 10/21/15 and if I did not have it by 10/27/15 to call him. I called Mike and left a message yesterday. No return call. I called today and was told it was mailed on 10/21/15. I have yet to receive the refund and question whether it has even been mailed. I am cancelling the policy and contacting an attorney.

Having a home warranty saves money in the long run so when I first heard about TotalProtect from my insurance company and my mortgage company, I signed up. When something breaks down, I call them, tell them what the problem is, and they give me a claim number. They tell me who the company that's gonna come and do the repairs are. They're courteous and able to answer all of my questions. I've never had a problem with them. In a lot of cases, they contact them for me and they schedule a time.

Submitting a claim to HMS Home Warranty was easy. I called them up then they sent the contact information with the contractor that they have partnered with to set up an appointment. I then paid the deductible to that contractor and it's pretty much done. The technician who came was very knowledgeable and respectful though I wish they would cut down their appointment window from about four hours as I had to take a half day off of work just to be home and be sure.

I am with TotalProtect because of the way that they provide me with the services immediately. If I weren’t satisfied, I’d be gone. What I like about them was they assessed me for my needs and the solutions that I need.

When I first purchased my home, HMS home warranty was offered to me. I bought it and it's a good thing that I did. They're excellent. The service has been pretty good.

It took me 3 weeks to get my hot water heater replaced. Claims never put the order in - although I was told several times they had - and then when they did they ordered the wrong unit. On top of all that I finally paid almost $300 out of pocket. That included my $75.00 deductible, a $50 haul away of the old unit fee, $50 for the hookup and $100 for an expansion pan they said was an "Upgrade" but was needed to meet code. Now that I want to cancel my contract with them they tell me I might owe another $300 because my contract had renewed in July and the monthly payments I had made since then weren't enough to cover their costs for the hot water heater! I would have been better off never having had a contract with them and just brought a hot water heater at Lowes and had a plumber install it. I would have had hot water a lot sooner for less. I've had other home warranty companies and never had issues like I've had with Total Protect. The only reason I went with them was my mortgage company included the monthly payment with my mortgage and it was convenient for me. I would not recommend Total Protect to anyone.

I submitted two claims with TotalProtect and didn't have any problems. Their claims representatives and technicians were very courteous and patient. They did a good job. They're worth the time and money that I paid into it.

There was a warranty on the house when we bought it, but it lapsed and I thought if something goes wrong I need to protect it. That's why I purchased from TotalProtect. Submitting a claim with them is easy but I had a little trouble with the last one because I'm trying to find a plumber. However, that wasn't their fault. They do their job and take care of it right. It's nice to have TotalProtect when I need it.

My experience with HMS Home Warranty had been simple. They were very helpful and extremely thorough when they completed both of my claims.

Submitting the claim on my refrigerator was easy with TotalProtect. I got the service, and they fixed my refrigerator. They are very good, and I like everything.

Submitting a claim from HMS Home Warranty has been pretty easy so far. Their claims representative were courteous and answered all my questions, although I didn't have an interaction with the technician they sent, but my mother and my little sister were there when the appliance was serviced. Overall, the experience with HMS Home Warranty has been smooth.

I looked into several home warranty provider and TotalProtect was the one that I liked most so I went with them. I didn't have any problem at all when submitting a claim. They took the information and told me when someone came out. The person that came out called and let me know that they're on their way or whatever. The technician seemed very knowledgeable and friendly. It was not a big problem and he took care of it in little or no time. I'm satisfied with TotalProtect and have recommended them.

TotalProtect is good. I can get online if I don't want to talk to anybody. The only thing was when I needed a plumber, they gave me a name and I called them, they said "Oh, we don't do that anymore. We discontinued that contract two weeks ago." So, I called them back. It would have been nice if I could have gone back online and done it but I had to call to straighten it out. It was not a big deal though, I'd certainly get them again.

We’re very thankful we had TotalProtect. Submitting a claim to them has been good even though at times I had to wait on the line for a while. Their claims representative was courteous and answered all our questions. Also, the technicians that came to our house were very knowledgeable. We’ve been very satisfied with the help they've given us so we'd recommend them.

I had to call three times to finally get somebody in my area and they were unfamiliar with the Houston area. They were trying to map somebody out and everybody they called was either in Angleton or farther out and they didn't service the area. They need to be more sure of where they're giving me a number to or they should call those people and see if they cover the Houston area. But I finally got somebody who came here on time and did his job well. So overall, I had an excellent experience and in fact, I've already recommended them to a friend.

HMS Home Warranty is very good. It's easy to use, the people are nice on the phone and it's usually a quick fix to get someone out. I like that we can request the same company to come back. It doesn't always happen but at least we can try.

Piece of crap and a total rip off. Don't bother spending your money or negotiating this home warranty into your closing contract. It is not worth it. Anything you may need they will find a way not to cover and you will be spending 100.00 on a deductible for EACH claim area. By the time you get finished paying out all of your 100.00 deductibles for each claim area that you do not get back when they deny your claim, you would have saved money by just paying for the repair yourself.

We are totally satisfied with TotalProtect Home Warranty. Submitting a claim was very easy. I called their number, they record, then they assign a service organization and I call them and make an appointment. Afterwards, they come out and evaluate the problem to see if it's covered and then let me know what they're gonna do. I paid the co-payment of $50 upfront and they fixed it. It was very simple. The technicians were all knowledgeable and respectful. It was totally fantastic.

I'm very satisfied with the response especially on the weekends. I had a problem that was a different type of problem that I encountered from the first problems so I was impressed with how they got through the red tape and was able to get someone out here on the weekend.

The turnaround time has been fast. We usually have been able to get appointments when we need them. We recently had one for our dishwasher and the guy was able to come out on a Saturday. We also had an issue with our garage door and TotalProtect sent someone to take a look at it and decided it wasn't worth the repair, so they replaced it at a fairly nominal cost. They also came out for an oven which stopped working recently. Their technicians have all been pleasant. We haven’t had any problems with any of them. Service has been expedient and TotalProtect has been really good.

The agent that we bought the house from paid for the first year of HMS Home Warranty. We used it and it works, so we continued it. Recently, we had a claim with them for our dryer that was making noises. We called them up, entered the claim, and they scheduled it with Sears. There was a bit of a delay in getting all the parts but as soon as the parts showed up, the guy from Sears showed up and fixed it. He was a professional and was courteous. We were very pleased with the level of service. We're very satisfied with our experience with HMS Home Warranty.

I've been a customer for over five years. Recently my a/c stopped working and I have since had the repair company come by and diagnose a bad compressor. It's been three days that Total Home has had the claim and are figuring out the best option I guess. Seems obvious that when a $2000 + part fails on a 23 year old system replacement is the answer. I've been round and round with customer service and still no answers. It's hot here in Florida but guess that doesn't matter. I'm cancelling my contract and would not recommend this to anybody else.

All my experiences with TotalProtect has been outstanding. Anytime I've had a problem, I'd give them a call and they take care of it on the spot. Somebody's out here within 24 hours normally to do the repair. The people that have come out to do the repairs have all been very professional. Overall, I'm a thousand percent satisfied.

We've been with TotalProtect Home Warranty for a long time. Everything's worked like it's supposed to and we didn't have any problems with it. Sending a claim was easy, and their representatives have been professional. The technicians that came in have done the job they're supposed to do. We are happy with them because they're prompt, and the total experience has been good. The only complaint I have is that the insurance pays exactly for what is covered. We have to pay extra if they find some other stuff that has to be paid for that we're not aware of or that they say is required.

I have put in two claims with HMS Home Warranty. The first one was completed, and it was pretty good. The second guy that came out with the water softener has yet to replace what he's supposed to within a week, but was also great. They were very professional, so I was happy.

I've always had someone to take care of my appliances since I've moved in this house. I took over the warranty that the previous occupants had then I went over to TotalProtect. I've had them for a long time now. Their contractors are always very business-like and respectable. They fix what they have to and do a good job at it. They're efficient and pleasant. I had one of their contractors over last time for my furnace and he found out the problem right away. I'm very satisfied with TotalProtect.

I like how TotalProtect stands behind their service. I recently had a do over. The contractor came out, repaired my air condition and I called back because within a couple of months there seemed to be a problem. They sent another technician out, he resolved the problem and there were no additional calls.

Overall, I'm satisfied with HMS Home Warranty. No issues, no complaints, no worries.

We decided that having a warranty was a good thing to have for our home so we got TotalProtect. We've been members for 7 years and each claim has been handled very efficiently and quickly. We have had about 8 claims over the years. And everyone of them has been taken care of. We have even used the things called Buyer's Guide, where as a customer you have access to the wholesale company that you can buy. We bought a new electric cook stove. That's a benefit of the TotalProtect. If you need to buy an appliance, they gave you a password then you call and then you charge it to your card. But they still ship the item to you and that's a benefit.

Water heater started leaking and ruined the ceiling. I am out of town so wife called Total Protect to file a claim. Jesse with Sancho Services (no kidding, for those who know what sancho means) showed up and said it was not the water heater. Long story short....this clown is no longer welcome in my house! Called TP to request a different plumber. They said they could not (really?) do that but I could get my own plumber and they would reimburse me x-amount. It has been 4 weeks and they claim they never received our receipt (go figure). Furthermore, they ONLY way to communicate with this sorry company is by email, to which they won't respond.

We are extremely satisfied with TotalProtect Home Warranty. We've had them since we bought the house and have never had a problem when submitting a claim. It's not difficult at all. We make the call, tell them what the problem is, they get us in contact with a local provider, and everything goes well. The claims representatives were courteous and the technicians that came were absolutely great people. They come in and usually know exactly what they're looking for and how to go back and research the parts they need and come up with the right ones. I have an advantage though when they do an electrical or electronic problem because I'm an electrical engineer. I'm not really the expert, but I understand what they're looking at. The only holdup is getting the parts from TotalProtect to the technician that's doing it. That sometimes seems to get slowed down.

My first claim with HMS Home Warranty was very brief. They gave me a number to call and I spoke with the owner to set up the appointment. It was a pretty quick call. The owner also did the servicing and he didn't speak much English. He didn't walk me through with what was wrong, but he seemed knowledgeable and fixed the problem. Overall, I'm happy that we purchased HMS Home Warranty. It was a great value.

Garbage Disposal was not installed properly by Appliance Repair Experts Inc and caused water leakage which damaged my basement ceiling. It has been more than 3 months and the damage was not fixed by Appliance Repair Experts Inc. I don't see any action from HMS Home Warranty.

Submitting a claim to TotalProtect was very easy. The rep was great and the technician was excellent. I'd definitely recommend them.

I like that TotalProtect Home Warranty's premiums are stable. They haven't raised the rate on me every year and have been the same in the past number of years. Their coverage of items is great. It is easy to make a claim and they're very prompt. The people they choose to do the work have been very professional and knowledgeable. They're excellent.

I have no complaints with HMS Home Warranty. They’ve been real good. I got it due to the corporation that owned our house that was going to pay half of the warranty for the first year and I would pay the other half. I have checked around and they are cheaper, so I kept renewing it. I only had one or two claims, and they've been good. Their claims representatives are all helpful and try to solve the problem, though sometimes the process is a little slow. The technicians that came to service the garbage disposal and electrical smoke alarm were good and did their work properly.

My experience with TotalProtect has been very good. It was within a week between the time I called and the time things were fixed. There was quick resolution of issues and very good customer service. I definitely would recommend TotalProtect to a friend.

Compared to other home warranty providers, TotalProtect is the only one who would let me do a warranty monthly through my mortgage company. I submitted two claims this year: one for my air conditioner, and one for my refrigerator. All I did was call and explained what was wrong. They made the appointment and called me. Then the contractor came and explained everything, looked at it, and fixed it. They did a beautiful job and knew exactly what was wrong with it. I would recommend TotalProtect to everybody.

I've had HMS since 1996 and I've been renewing it every year. We have used it a bunch with the heating and air conditioning system. Before, we had local people taking care of us. Now when I call them, they'll say, "We're going to send Joe Blow out there from Tyler." I tell them I want somebody local. I do not want some Jack Lake from out of town and that's the way it's going to be. If they keep this up, I'm going to cancel out. One of the best plumbers that I had quit doing business with HMS because they weren't timely on paying the claims.

TotalProtect was referred to me by the people I purchased my home from and have been a member for quite a few years. Everything's been working out pretty good. The claims representatives were courteous and answered all my questions. The technician was friendly and we got along very well. He moved through the house and serviced the claims that I submitted. I've enjoyed being a member. Every time I've had a concern with my home, they solve the problem with no flips, no problems, so I'm well pleased with it. TotalProtect is the best program to be in, hands down.

My experience with TotalProtect has very easy. When submitting claims, I just call on the phone and they give me a claim number and a phone number of the contractor. Then I call that phone number and hopefully it's a good one. However, the first guy that came gave a wrong diagnosis. So that held it up about three or four days, but the next guy that came out was very good. He diagnosed the problem, fixed it and got a new unit.

HMS Home Warranty was part of our home purchase. I would have chosen somebody else but I actually have been very pleased with them. Their claim process has changed though. At first I was talking to a person when submitting a claim, which was nice. Now it has moved to the automated system which is very simple and easy. It just asks a couple of questions and I respond and click some numbers and they say somebody's going to come out. The technicians sent have been professional. I like that they call us ahead of time to let us know that they're coming. They're thorough with their checks, professional and courteous and the quality of their work has been really good.

One person from the party I had been to mentioned about TotalProtect Home Warranty when everybody started talking about their problems with their HVAC's. I also have had some issues in the past with HVAC systems. I went online, looked it up and saw that they charge a reasonable 75 bucks a month. It is a good deal especially if you had some serious appliance use. Their vendors were very professional, informative, can be questioned and tell you what's going on. They may give you some hints. "If you want to do it yourself, it's just this little micro switch here. Check that." I'm an engineer so I like that stuff. It makes sense that some people would be probably touched. I am having a very good experience with TotalProtect. It's just great.

Applying for a claim with TotalProtect was very easy and explanatory. Their claims representative was very courteous and the technician they sent to service my appliance was very polite, efficient, and did excellent work. I was very pleased with their whole operation. It's a great option to have TotalProtect for anybody who needs it.

Our 80-gallon hot water heater was leaking. The repair guy came, and he was timely, nice, and had good customer service. Unfortunately, he replaced our heater with a only 50-gallon kind, which sucks. Otherwise, everybody did a good job.

We made our first claim one Saturday afternoon when our water heater went out. There was a lot of miscommunication maybe because it was on a weekend. But I don't want to just base everything from that. We made about 4 calls and got conflicting information. It wasn't an emergency but for me it was because I had water on our basement. There was some confusion about who to call and on the information that was mainly given when we made the first call.

When submitting a claim, I just call TotalProtect up, tell them I have a problem and they send somebody out and take care of it. My only problem is that their number is not just for claims. I have to be transferred to different people. I get a runaround but their technicians have all been very nice and the quality of their work was good. I've had them for four years and they're trustworthy and accommodating.

We've been with HMS Home Warranty since we bought our house in '96. The last one they sent out has to do with my plumbing and that guy has been here before too so I've had him in and out in several occasions. I have no problem with him. I like his attitude, his manner and he explains what he's going to do and we never had to call him back. I've never had a problem nor been dissatisfied with HMS Home Warranty. Every time I call for an issue they would let me know who was available and I've never had a problem with whomever they sent out. I'm quite satisfied and I had no issue about renewing it every year as long as I'm able to afford it. I have told different people about HMS.

TotalProtect was very prompt. They didn't do anything wrong. The process for submitting a claim is easy. I have no complaints at all. The work they did with my garbage disposal unit was very good. The technician was wonderful. He was aces. However, I was not happy with Cronen Plumbing. They tried to charge me so much money for a water heater stand which they said had to be metal and a little higher off the floor because it was the code that time. I called them and negotiated the price down. I had a lot of out of pocket because of that and it upset me. If it was a new requirement, they should have paid for that. Others also charged me much more. When I had my thermostat replaced, they put in a digital for me and I did not have a digital before. But the last guy was great. He didn't try to upsell me a better garbage disposal. He just replaced it and took my check for $75. He was very informative, kind, and prompt.

i have been a loyal customer for 3 years with total protect. for the past 4 months i have had AC problems in one of my homes. when i reported the problem i told them it is acting like a compressor issue. the first company total protect sent said the coils were dirty that's why the compressor was shorting out and the ac was failing. even though the ac was under maintenance and was just cleaned 3 months prior. desperate to have AC in a hot summer i paid 125 bucks. guess what the compressor failed the next morning. called TP again to report the issue and they sent another company. North metro air. they pin pointed that the compressor was failing. waiting 2 weeks until TP decided to replace the condensing unit which included the compressor with a lower quality ac unit i used to have a Lennox. month after month we had issue. water started building up in the unit in the attic causing damage to the ceiling. Tp sent NMA out again and they found that they installed the unit incorrectly. the following month similar issue water was building up in the pan in the attic and along with freezing of the lines. was told this time it was the capacitor. i needed to for over yet another 60 bucks. the capacitor sits on the condensing unit that was replaced by NMA. TP stated it was a different issue then prior even though the capacitor was originally replaced with the condensing unit i still needed to pay. when i argued i was told they would send this back to mgmt for a decision in 48 hours. enough is enough. time to fire the village idiots and hire a better home warranty company. FYI i also found out they left a live wire dangling in the uinit in the attic.

The air conditioner guys have been great and the fellow from All-Rite reminded me that I do have a service contract. He said, "You do have one, because if you don't they won't replace something." He was very efficient and good that he told me that because when I get documents, I never read every page. Also, the guy who came out after them, Viking, immediately returned the money to us when my husband paid him because it was a re-fix by All-Rite. They were all quick and professional as well as the guy who fixed the oven years ago.

Submitting a claim has been very easy. The claims representatives have always been very courteous and helpful. All the service people that have come out have been very good. It's been well worth the money. I have recommended them to others. HMS is excellent.

If you have an issue, hope that it is resolved the first time, otherwise you will end up paying a deductible until someone is competent enough to perform the repair!

I got a bad report from the other warranty providers. My brother had the AD and he said they don't pay up even if they would tell him to go ahead and buy it and they would pay it. That was out and other ones are the same until I found TotalProtect Home Warranty. I had the best experience with them. Submitting a claim is so easy. Just one phone call and one phone number to call, and they're here as soon as they can. I thought it was going to be hectic to do it but it was worth it. The agents were very friendly. The repairmen that came in were great. No complaints. Everything's been wonderful. I think everyone should take TotalProtect as their insurance and I do mention it to a lot of people. They don't believe it but I talk to them about it.

My air conditioner/heater unit quit working and it needed replacing. Total Protect contacted a contractor to do the work and now I have been informed that I will have to pay the contractor almost $8,000 out of my pocket to get the work done. They tell you a $75 deductible is all you have to pay when you purchase the warranty so I was floored when I heard this. They only pay for a new unit and that is all they pay for. No installation, no crane to put the unit on my roof, no permits, nothing to move and hook up the electricity and gas, no ductwork replacement( my ductwork is 45 years old and will cost $4,500 to replace). They are only paying $2,600 for the unit. I feel like I've been had. It's been 5 weeks since my unit stopped and still nothing done. Anyone considering buying from Total Protect/Cross Country I advise to find someone else.

My problem with TotalProtect is with the technician that they sent. He was strictly in it for the money and was after any additional fee he could charge above what I will pay. He came in to fix the faucet and a leak in the bath tub and he wanted to tear out the whole wall and redo all of the piping. He wants to run up a $500 bill for me (and also about that much for TotalProtect) and I told him I wasn't interested. I gave him the $75 and he left. I told this to the agent there and she agreed that I could go ahead and have someone local and fix it which I did and they paid him and it cost $90.

HMS Home Warranty has been very good. Their claim process is very easy and their representatives are very good. I've had a few claims and they've all been wonderful. I just call, tell them the problem and they'll send the appropriate person out. The technicians they sent were very businesslike and the quality of their work were very good. I appreciate that they know what needs to be done and if they will replace something, they don't lie about it. If it needs to be replaced, they'll replace it for the same quality that you have. I like that. Overall, it was excellent.

Process of submitting a claim with TotalProtect was very easy. They just asked for a little bit of information about what it was that I have a problem with and they arranged to send a company out. The company they sent out was very good. I've had them here twice now. They call first and make arrangements for when they're going to come and always fixed the problem right away. I'm very happy.

Whenever I call TotalProtect, they would give me the person to call and I'd talk to them. They come and do what they need to do so I haven't had problems. It has been fine.

The company that install the unit they came out 3 times and the unit still do not work and they want us to pay additional fees. And the company is not in business any more. Very bad insurance Company , i would not recommend this company .

HMS Home Warranty were prompt in responding to my request to have someone sent out, and they came up with a good electrical company. The people at Simon Electric are extremely courteous and very consumer-friendly.

I filed a claim because my air condition unit was not working properly. I had my unit serviced by one of their companies not even 6 months ago. Another company came out and stated that my drain pipe(on the unit) was clogged and that my fan motor and control board needed to be replaced due to water from the drain pipe leaking. I was told that my ac nor my heat would work. Total Protect denied the claim because the pipe was supposedly clogged and that's not covered. The drain pipe is on the unit inside of the house and it was nothing that I did or could have done to prevent this. If my unit was serviced not 6 months ago, this should have been detected/noted at that time and should have been covered. I cancelled my plan and had another repair man come to my home. My unit is now working and my fan motor nor my control board had to be replaced.

I got a Total Protect contract initially with my home purchase. I have maintained the contract for many years since because of the prompt and full response and service I have received on the rare occasion that I have had a claim. I have never had any complaints with the company or any of the service providers they have sent over the years.

Because of the expense of maintaining a home, I considered getting a home warranty and TotalProtect happened to be the first one I saw in an advertisement. I've had some problems with their service and it was not a very satisfying experience. The technician that they sent out did not do a very good job, so I called and told them that it didn't work and that I didn't want to pay for it, and it was solved. Since then, I've had good results with the program. Overall, my experience with TotalProtect Warranty was adequate.

HMS Home Warranty's service is great and we've had no problems. Their claims representatives have been very friendly and helpful, and their technicians have all been very professional. So far, we've been very happy with HMS Home Warranty. They're very responsive, and when we need something, they cover it right away.

TotalProtect was a good recommendation offer so I took it. I had an excellent experience since submitting my claim was very easy and their reps were very helpful and down to earth. Altogether, it was a positive engagement and they were able to answer all of my questions. Also, the technician was good and seems to be very knowledgeable. TotalProtect is a good company that is easy to deal with so I'm very satisfied. I'm able to recommend it to some other folks.

My microwave was broken, and the tech replaced an electronic control panel, and then left. However, the microwave still did not work. The tech returned a week or so later to put in a new electronic control panel, but he forgot to bring the panel. I am still waiting to get this fixed.

We have HMS Home Warranty and it's been fantastic. They've helped us so much and they were wonderful to work with. I never saw a warranty company so eager to help. When I couldn't get the right electrician, I called them and they called me back and found me one. It was phenomenal. We've had the house for almost three years and have had them since we bought the house. We were new to the area and didn't know anyone and they've helped us four times. I always push HMS. We've renewed them twice already. Every time the renewal comes up, I say, "Just renew it," and don't even question it.

TotalProtect signed me up and told me to contact them which I did. They just didn't respond and it went to voicemail. When I was able to talk to them, they said they will contact me to set up an appointment. 3 days passed by, nothing happened. Then they gave me a company to do the repair but they can't deliver. They came on the agreed time to do the repair and were able to identify the issue right away. They spent a good amount of time trying to fix it but after a couple of days, it went back to how it was. So I called them again and they said that they have to order the part and when it arrives, they will come back to fix it. It took 2 weeks for the part to arrive and overall, it took them 3 weeks to get everything fixed which is a lot longer than it needed to. It's not acceptable. Except for that, their team has been very nice, polite, courteous, and knowledgeable.